NathalieHeger

20 de jun. de 2014

Doug Smith is always super helpful. He does his very best to accommodate the service time and to see that I receive the best service at the best possible time.

rjmich1x

17 de jun. de 2014

Hey,... you guys ROCK! Every time I bring my Volvo in for service I am treated like a king. Doug takes care of everything. Don't even think about it, just go there for service. They care and it shows.

tlovelac

15 de jun. de 2014

My first visit to the Herzog-Meier Volvo dealership was for an oil change and a few questions about a new lease option. When I walked through the door I heard, "Hello! Theresa". That was a nice and unexpected greeting. My experience was A++...both Doug and Tom were professional, helpful and I could tell really like their job. Thank you for the stellar service!

amymilbs

25 de may. de 2014

The service at Herzog Meir is incredible. So incredible, that I took my Acura to Doug Smith for troubleshooting. Doug and his team were able to figure out an issue with my car that went from me hating it to loving it. I've been working with Doug for years and he never disappoints

DarleneLeBlanc

8 de may. de 2014

Fantastic experience! Doug Smith is the best service manager that I have ever dealt with. He knows his customers by name and what year and model car they drive and he is ALWAYS so helpful. He got my car in for repair quickly, provided me with a great courtesy car, kept me updated on the repair process, and had the car ready at the promised time all washed for me and under the estimate. Another great experience with Doug and Herzog-Meier.

patty919white

29 de abr. de 2014

Last week I took my Volvo in for its 60,000 mi. check-up. Doug in the service department was great. He set me up with a loaner vehicle (one of the new Volvo SUV's...a great ride, I might add). My car was washed and vacuumed when I picked it up and now I'm getting almost 2+ mpg better than when I brought it in. I can highly recommend the service department at Herzog-Meier!

AllieWarner

3 de abr. de 2014

Just had my car in the Service Department for a minor repair, a leak, which another repair shop said they wouldn't even look at - too difficult to fix. As always, they looked over my entire car and found some other items that needed to be addressed - rear brakes (I knew that was coming), transmission fluid change, and my 105K mile service. Herzog always does good work at a fair price and offer shuttle rides within a five mile radius. They completely dried my car out and got rid of some black mold that was growing under the carpet. Yuck! Greg, my point of contact is always friendly and helpful. I will continue to take my car to the Service Department for all maintenance and repair issues.

trokos

22 de mar. de 2014

I bought my Volvo V50 9 years ago at Herzog-Meier and was very pleased with the sale. Since then I tried a few other shops for maintenance, but hands down, nobody offer the amazing service that Herzog-Meier does. Even though I only do my regular maintenance there (so I'm only in 2-3 times a year), Doug and Allan offer extremely personal and professional service. Super prompt appointments with thorough explanations of the service, and great practical advice and tips to keep the car going for as long as possible. I've never been disappointed at this dealership!

503mom

18 de mar. de 2014

Doug Smith at Herzog-Meier is so helpful. In the past year, since I have been working with him, my experience has been exceptional. The new building and service bay is really nice to go to when I need my car serviced. I appreciate the prompt service and handling of my car needs.

MARGARETS222

18 de mar. de 2014

I have had my C30 4 1/2 yrs and knew I may need back brake service, called and made an appt. that was convienient for me. Got there early and got right in. Was informed I did need the back pads and what the approx cost would be and how long it would take while I waited. Nice New wait area. Nice surprise, the cost was a little less than the est. Was in and out in less than 2 hrs... both Doug and Allen are great at customer service, professional, friendly, and informative. Have delt with both Doug and Allen on several occasions and they work very well together. Love the complimentary car wash!

AnBn

15 de mar. de 2014

My car doors were locked and I lost my car key. Doug and Sam did whatever they could to get me back on the road.

twsavage

15 de mar. de 2014

Great experience. Fast, professional, friendly. The waiting area is very nice. The only area for improvement would be better quality of washing my car. After it was washed, it was not dried properly, and there were several water spots. Also, there was still some dirt on the front windshield, etc.

lagha1

11 de mar. de 2014

they were great in their work, and they finish the work earlier than schedule. The most important thing is the way they welcome their customer and their friendly attitude.

TZMom

7 de mar. de 2014

I recently took my XC90 in for service at Herzog-Meier. There were a couple 'big ticket' items that needed to be addressed. I feel that I was well informed ahead of time about the work that was going to be done - before it was actually completed. Doug Smith, the assistant service manager, kept me in the loop every step of the way. Just as in the past, Doug was extremely professional and courteous. I have always been treated very well here. (Doug and Allan are terrific!) My 10 year old car looked great when I picked it up. It had been cleaned - per Doug's request. Thank you!

minag

1 de mar. de 2014

Recently, my car needed some maintenance service as well as repair. As always, Douglas Smith, the service manager was quite helpful. Since the auto center did not have the parts, Douglas ordered the parts promptly and made sure that the car was repaired in a timely manner. He even got me a loaner. I appreciated his helpful attitude professional behavior. My car was washed and the interior vacuumed after the repair. That is the meaning of good service.

sherilynlombos

25 de feb. de 2014

I heart DOUGLAS & ALLAN! They are rock stars! They take amazing care of me, making me feel special and like I'm their only customer. My rear wiper came off in a car wash, so I called Douglas; he got me right in, replaced the wiper, let me play with his adorable puppy, chatted with Allan, and was out of there in 15 minutes. Take care of these guys, Herzog Meier!!!

Toni May

22 de feb. de 2014

I won't take my car anywhere besides Herzog Meier Volvo. Great service and parts warranties:-)! Beautiful loaner cars as well. Thanks you Douglas Smith for 3 years of awesome service:-)!!

capac

20 de feb. de 2014

I called them because I was having difficulty replacing the rear windshield wiper on my xc90. They told me to bring it over so they could take a look at it. They were able to fix it right away, seems I had broken the little plastic that it snaps into. When they brought my car back not even 5 minutets later they had also washed my car! I was so happy! Living in an apartment, that is a big deal for me! Thanks so much!

siewell1

17 de feb. de 2014

Most accommodating service center I've been too. One evening I came to drop my car off and it was going to be an hour wait for a cab. They gave me a ride home, even though it was out of the normal service area. They are knowledgeable and explain everything in detail. I would highly recommend this service center to everyone.

leeragen

14 de feb. de 2014

I love dealing with Volvo's Service Manager Doug Smith who is friendly, courteous, and professional. The service to my one year old Volvowas completed in a timely manner (actually ahead of time!) and the work was explained to me clearly and carefully. One could not askfor better service. Lee Ragen

1doodle1

12 de feb. de 2014

My tire pressure was low, so I stopped by without an appointment, and Douglas assisted me right away. It was refreshing to receive prompt, friendly service in an era when you sometimes wonder if anybody knows how to provide really great customer service anymore. Even more amazing is to be treated like the most important customer of the day when it was just a free tire inflation, and not be made to feel like it was an inconvenience. They even washed my car. Once again, visiting Herzog-Meier Volvo was a pleasant experience.

katemorrill

6 de feb. de 2014

I would highly recommend purchasing a car from Herzog-Meier Volvo. I worked with Doug Galaway when purchasing Volvo s60 last June. Doug was wonderful to work with, and negotiated an amazing deal for me. Since then I have had no issue with my Volvo. I just had my first Oil change at the dealership and was pleased at their excellent and timely service. I am very pleased with my decision to purchase from Herzog-Meier.

Christina8

4 de feb. de 2014

This is my second visit to the Service Department of Herzog-Meier Volvo in Beverton, Oregon. Doug is simply amazing. He goes out of his way to help us and get to the bottom of the issues. He also makes the experience of our car being serviced a pleasant one. I love going to this dealership and I want to buy a car from them because we know how hard they work to please and trust them.The Service Dept. is very fortunate to have an employee in Doug.Thank You,Christina SommersNewberg, Oregon

Norlander

3 de feb. de 2014

Once again I received excellent friendly service at Herzog Meier Volvo. Douglas is great to work with, he anticipated what I needed and gave me a very cool loaner car. Of course they are all Volvos so you really can't go wrong.

jbennington1

1 de feb. de 2014

I purchased a Volvo SX60 in November - great experience. Needed to pick up my plates which did this morning. Doug Smith in the service department was great - put on the plates and washed my car. While waiting for this went into the showroom and ran into Doug Galloway who remembered me from buying the car in November. He was extremely helpful in answering my questions. I am a HerzogMeier customer for as long as I drive a car!!! Thank you all for a GREAT experience.

RGetter

30 de ene. de 2014

Their Volvo service center is outstanding. Even though I've had some good dealer service experiences in my time, HZ Volvo is a Hilton compared to those Holiday Inns. It's premium service for a premium automobile. The original sales experience was also top notch. The salesman was a pro with a background in selling big-ticket products and very comfortable for me to do business with. We opted to take advantage of Volvo's offer to fly customers to Gothenburg to take delivery of our custom-built C30. That gave us the exact car we wanting at a great, no-haggle price.

jamesonnuss

25 de ene. de 2014

I called Herzog-Meier Volvo Service Center to get some advice about a message notification on my 2013 Volvo C30. Douglas was able to make a short notice appointment and fit me into their busy schedule. Not only did they take care of the problem promptly, they also offered to shuttle me back to my house while they were working on my vehicle. A few short hours later, Doug had the shuttle come and pick me up from my home and drive me back to pick up the car. The car was washed and ready to go without any questions. Bottom line is, Douglas and the service team at Herzog-Meier Volvo truly care about their customers and their craft. As frustrating as auto problems are, Douglas always does his best to accommodate his customers and truly makes the experience more enjoyable. If I ever have any future automobile problems or simply need to get my vehicle serviced, I know Herzog-Meier Volvo will take care of my car in a professional and timely manner.

willrobertson

19 de ene. de 2014

Recently moved to the area. Everyone was very friendly, showed that they care about cars and knew their stuff also. Will continue use here for my car services.

billingtonc

9 de ene. de 2014

Doug was very helpful in getting an estimate of my service quickly. When we found out that the car would be in the shop for more than a day, he quickly found me a loaner car. I really appreciate his responsiveness. Thank you.

scandorama

9 de ene. de 2014

I keep coming back to Beaverton Volvo for service and to be completely honest, I would not trust my baby - a rare Volvo V70R 2005 to anyone else than the master mechanics at Beaverton Volvo and the 1st class customer service I have received from their service manager Douglas Smith.Also for comparison and the benefit of the doubt I do check prices with other shops and to date, no one never beat the quotes Ive gotten from Beaverton Volvo. If you have a Volvo this is the place to take it for service. Period. You wont be disappointed.

sullivank

9 de ene. de 2014

You have a great staff and represent what customer service should be, efficient, pleasant, warm, caring just the best!!!!Thank you for your service, wonderful employees and a great vehicle.Kathleen Sullivan

Chizie2010

7 de ene. de 2014

I had a message on the control panel for a position light needing replaced. I had already replaced 2 lights and was unable to resolve the issue. Doug took one look at the car, found the light, replaced it at no charge. I was on my way in less than 10 minutes.

williabm

6 de ene. de 2014

Just had the 30k service on our XC90. Again, Doug showed great professionalism and was able to get the work done quickly. I continue to take both of my Volvos to Portland's best volvo service department!

roytlove

6 de ene. de 2014

Doug has always been a pleasure to work with each time I have needed service. Anytime I need service in the future I will be working with Doug to have the issue handled.

nmurphy

2 de ene. de 2014

As always, whenever I take my Volvo in to get serviced Doug is always there to take care of me and make sure I get the service that my car needs. Not only is he proficient, professional and communicative, he is just fun to work with. Honestly, the only thing I will miss about selling my Volvo, if I don't purchase another Volvo anyway, is knowing that any other dealership or mechanic will be pale in comparison to how excellent Doug is!

sjdonovan

1 de ene. de 2014

Herzog Volvo continues to exceed my expectations. Professional, timely, courteous. Doug and Allan have Volvo tech/service down to a fine science. The point is, you can count on either to keep their word! Thanks Doug for another stellar service experience.

deboras09

28 de dic. de 2013

This is my first experience with Herzog service. They were pleasant , efficient and very thorough in their explanation of the service that was performed on our car. The back windows' defrosting wire had been broken. We were unsure as to how it happened and what the fix was. Doug was able to replace the window for us and all covered by warranty ! We are very pleased with the entire sales and service team. My only desire would be to have a loaner car for the day of service since the dealership is so far from my work. Thank you for the good work !

cfwalker2000

24 de dic. de 2013

I am extremely disappointed in the quality of service we just received on a minor 52k mile tune up. Two days after the tune up we got a flat tire from a rock on our way down from Mount Hood. When the flat was being fixed the mechanic checked the other tires and found that they were all over inflated to almost 50psi. Recommended is only 36psi. This is almost 40% over the recommended pressure and not safe. Especially driving on ice which we do every week on Mt. Hood. In the work order receipt from Volvo it says they inspected and adjusted tire pressure. I wonder what else they did not do correctly.I have been taking my Volvo to the dealer for these services under the assumption I would get better quality service than going to the independent oil change franchise. While the cost is significantly higher I expected significant better quality of service.Even before this incident we were not happy with the service department. My wife will not even call their service department anymore to make an appointment. The individuals that answer the phones are condescending and rude to her. We have taken our car there many times over the years and each time it is the same level of service (poor and rude).I was also very disappointed to hear that Herzog has decided not to provide rides when cars are dropped off to Oregons largest employer. They will only cover a 5 mile radius and this employers largest site is 5.5miles. I also own an Audi which is across the street from Volvo and they have no problem driving me to work or giving me a loaner car for the day. We will be looking to do our business elsewhere for now on.

Jeff Kristovich

21 de dic. de 2013

About two weeks ago my warning message went from "Schedule Maintenance" to "Maintenance Overdue". When I was back in town I called and Doug told me that I have a 1500 mile window either way on scheduled maintenance. My bad, I was at less than 300 miles to go. I live in Warrenton now and that would not get me there and back. Doug politely fit me in fro the following day. Also, had them check out a sticky buckle on the front passenger seat belt. They did not have one in stock but will call me as soon as it is in. They are always great at followups. Again outstanding service without surprises.

bslater

17 de dic. de 2013

Another great visit - quick & complete! I needed my car by 1pm and they got it done before noon. They really care about my needs and want to make it a great experience. Also, the new service drop off area is great.

Kaplanpa

6 de dic. de 2013

Excellent service as always been the norm at Herzog Meier, but I really need to give a big thanks today to Allan Crandall. Allan is the service advisor and always patiently explains what I need for my car and why. Today, it was snowing at 18 degrees...and my head lamp bulb went out. On top of that I am hosting two out of state students this weekend and need to drive with working headlights. I pulled in and and Allan came running and within 5 minutes I was pulling out with a new light and was safe and happy. What I love is that Allan acts as if he is happy to do it...not that I put a jog in his workplan. Thanks again Allan...I so appreciate you! Pat K

Anouk

27 de nov. de 2013

Excellent customer service. Doug always gets me in and out quickly, and has been kind enough to provide a loaner car. Only place to go.

low_xc90

20 de nov. de 2013

My wife's favorite 2011 XC90 broke down Monday morning, and my wife couldn't get the kids to school. She was very frustrated and I called Doug up. After some technical assessment, he advised me to bring in our car as soon as possible. Doug slotted me in and we got our car back the very same afternoon! Doug is very knowledgeable and efficient. He went above and beyondthe call of duty to ensure that my car is fixed well and with the very best care. Doug is very attentive and gentle with the car. Thus the car was fixed in less than 3 hours! Great job! People like Doug are a true asset to Herzog Meier. Because of him we rate Herzog Meier the NUMBER ONE service center in USA! Thank you Doug!

wmdann

20 de nov. de 2013

Worth the drive, they will go the extra mile to give you good service. Clear explanations, less disdainful and independent than another local Volvo service option.

beverly2054

20 de nov. de 2013

I purchased my Volvo from Herzog Meier. I have had the car in for service twice and have been very pleased. Doug has been very helpful with everything from start to finish. My experiences here have been extremely good. I will return here with any issues with my car and have referred this dealership numerous times. Super good place!

nsakanoue

20 de nov. de 2013

It's always a pleasure to work with Doug. He is courteous, professional, friendly, and a very good communicator. It is great to have my car serviced by people I can trust. Thank you!

ruthanne1111

16 de nov. de 2013

I bought my XC90 from Herzog 10 years ago. Both the Sales and Service Department are Fantastic!! They have earned my trust. GREAT JOB Hertzog.

nelson337

3 de nov. de 2013

Doug is friendly and easy to work with. I dropped off my volvo for routine maintenance and used their shuttle to get to work. They picked me up at lunch time to take me back to my car. Everyone at the service center provides great customer service.

MichaelP1

31 de oct. de 2013

From beginning to end, I cannot express enough the steller service I recieved from Douglas Smith and the team at Herzog Meier. I would recommend this dealership to anyone looking for a Volvo dealership that will provide you with honest service, quality work and professional staff. Douglas kept me updated during the course of the day, completed my service by the time I had requested and even managed to make sure my car was clean, washed and ready for me when I arrived! Great job Herzog Meier! You have found yet one more saisfied customer thanks to Douglas!

nmurphy

28 de oct. de 2013

I have brought my car in here for all of it's service and maintenance and I always love working with Doug. The guy is hard working, easy to talk to and is great at communicating everything during the process. Working with Doug is the main reason I faithfully keep coming back to HM Volvo.

koskyc

26 de oct. de 2013

Doug is a first rate Service Manager! He explains in detail (to a girl like me) what & why something needs to be done He lets me know up front the cost of the service. Doug also does extra things, like washing the car & replacing windsheild wipers. I feel totally supported by his concern for my car. I highly recommend this Volvo service department.

Veltri

22 de oct. de 2013

Doug Smith is my service adviser, he is the BEST ever. Always friendly, helpful, and willing to go the extra mile to make sure my car has the best care. He is very knowledgeable, and obviously passionate about cars particularly Volvos! That makes all the difference when he cares as much as I do.

janinemeyers

18 de oct. de 2013

I went to service department to purchase some antifreeze and have the guys put it in. Inside the service area, they directed me over to another department where they filled up the reservoir and when I went to pay, he said "No charge." I was truly amazed. !! Outstanding.

Akersca

16 de oct. de 2013

I took my car in because the anti skid service required light was on. They looked in to what was going on with my car and found that I needed a new DEM. I had already had a DEM replaced indeed warranty and reminded Doug of this. He and Allen went above and beyond and were able to get Volvo to pay for a new DEM because there was history of this part breaking in the past. They then paid for the labor to replace the part. I was so impressed with their kindness and ability to help me out!! Winter in coming and I don't know what I would have done if I wasn't able to get this part replaced. Thank you a million Doug and Allen, you guys are wonderful!!

NathanLowe

15 de oct. de 2013

I had a headlight to repair & didn't even need an appointment. I drove up, Doug popped out, and my headlight was replaced! Love it.

Robbylafleur

11 de oct. de 2013

Great service! Good communication for drop off and pick up. Employee called and emailed me to let me know when my car was done. Nice facility too. I recommend them!

ORLY2926

7 de oct. de 2013

I CAME TO HERZOG-MEIER WITH A FRIEND, WHO HAD WORKED WITH DOUG GALLOWAY ON A PREVIOUS CAR PURCHASE, LOOKING TO REPLACE A SUBARU NEEDING COSTLY REPAIRS. AFTER DOUG ASKED ME MY PRICE RANGE, HE SAID "WAIT JUST A MINUTE", AND REAPPEARED DRIVING A VOLVO V50 WHICH WAS EXACTLY WHAT I'D BEEN SEARCHING FOR AND COULDN'T FIND AND AT THE PRICE I'D TOLD HIM I COULD AFFORD. WOW. IT TOOK ME LESS THAN 10 MINUTES TO DECIDE ON THE CAR AND DOUG MADE THE WHOLE PURCHASE EXPERIENCE SO EASY. I'VE ALWAY STEERED AWAY FROM PURCHASING A USED CAR THROUGH A DEALERSHIP. AFTER WORKING WITH DOUG, I WILL DEFINITELY RETURN TO HAVE HIM HELP ME WITH MY NEXT CAR.

lynnedith

6 de oct. de 2013

We have been been taking our two aging Volvos to Herzog-Meier for a number of years. The service department consistently provides exceptional care and maintenance of our vehicles. Service manager, Douglas Smith, is one of the most professional, courteous, and knowledgeable people in the business! He goes out of his way to be sure all needed work is accomplished in a complete and timely manner. Without any hesitation, we recommend Herzog-Meier to all volvo owners!

jamesonnuss

26 de sep. de 2013

I have had my vehicle serviced several times at Herzog-Meier Volvo and I couldn't be happier. They are extremely professional and take into consideration that other people live busy lives.The service department repaired my vehicle in a timely manner and even washed the vehicle after the servicing. I can honestly say that the team at Herzog-Meier truly appreciates their customers and their craft. Volvo also has an extremely nice facility, and they take care of you while you are waiting for your vehicle to be serviced. If you have a volvo, do not hesitate to take your vehicle to Herzog-Meier Volvo. Make sure to talk to Douglas Smith in the service department, because he will take care of your car and you. Thank you for the great service Douglas and the team!

randstafford52

24 de sep. de 2013

The new spacious lounge and beautiful new Volvo building at Herzog Meier is very welcoming and pleasant place to be. The service reps were as of course top notch and took care of my car and got me in quick. The Service reps found the coupon that was sent to me and applied it to the service work done. In my recent 10 years driving, buying, and service on cars these guys have been the best I have seen. Thank-you guys it always a pleasure to bring in "Vivian" the orange Volvo!

peoria309

22 de sep. de 2013

I purchased a new car from this dealership four years ago and was thrilled though due to a recent car accident, I again had to purchase a car. My time with HM during the last car purchase was so easy and comfortable that I knew I was going to start my new search again with them again. Meeting Alex Reath on the lot, I again new I'd have a great experience in looking for a used Volvo. Without having to dig too deep, Alex drove the conversation wonderfully: outlining all the features of the used Volvo, it's history, provided me the bio and Car Fax upon my departure and most importantly he followed up with me in a kind and soft manner - NO PRESSURE! It really does feel good to work with a dealer who treats your shopping experience with patience and strong listening efforts.

levansvolvo

20 de sep. de 2013

Doug Smith and your service department are professional and the best. You are lucky to have Doug Smith as he is a wonderful representation for your company. It's hard to find good customer service in this day and age and Doug makes it a pleasant experience even when it hurts the pocket book. Folks like Doug are rare to find, he always makes me feel that my small or large concerns are important. I feel I can trust him to be honest and give me the straight scoop on my automobile service issues.I hope upper Volvo management values their employees....they should!RegardsLinda Evans CKD,CBD,CAPS

gtt993

20 de sep. de 2013

Your Volvo service managers are the best. My 2013 XC90 was outside the factory service miles and they took care of it by contracted Volvo and getting a waiver. Thanks so much. I can always depend on them.

rjmich1x

11 de sep. de 2013

Every time I have used the service department Doug has been attentive to my service needs. Doug has been consistent in providing fast, friendly and complete service for my Volvo. Doug genuinely cares about his service customers.

HZcustomer

28 de ago. de 2013

After 10 years, my OEM battery was finally done for. Dropped by on my way home 8/26 and got an appointment for 9:00 the next day. Because I left home early (not knowing if I would need a jump start), I arrived very early for the appointment. They took the car to service right away and had it completed - and washed! - 5 minuites BEFORE my scheduled appointment, and even before i had finished my cup of coffee.

gayeagan

26 de ago. de 2013

Doug is alway outstanding with his customer service and treats you like family! You never have to wait long and he always takes care of all your concerns.

Katie1

23 de ago. de 2013

After recently relocating to OR from out of state, I was in need of finding a reliable service department for my vehicle. After some research and reading of reviews, I first thought that this place was too good to be true! Turns out, the service department here is AMAZING and Douglas Smith delivered impecable service! His professional demeanor, detailed explanation in exactly what my vehicle needed and how much the total service would be, was spot on! I cannot express enough how much it has put my mind at ease in knowing that there are reliable service departments with professional service managers such as Douglas who will go above and beyond, taking that extra mile in insuring your experience is seamless from beginning to end. Great job Herzog Meier in employing such an outstanding professional! I highly recommend this service department and Douglas Smith.

aksaffel

22 de ago. de 2013

So, i'm not currenlty a volvo owner. I took my little toyota to Herzog on a referral from a friend to work with Doug. After medicore service experiences in other dealerships, my expectations weren't that high. However working directly with Doug was great! He treated me respectfully, took care of my little toyota as if it were the most valuable car there and communicated honestly with me about what was needed. I'll be taking all of my cars to Herzog- Volvo, as long as Doug is there!

patrickmccreery

2 de ago. de 2013

Not only did I buy my car from the Herzog Meier dealership but I choose to have them perform all maintenance because of their superb level of customer service.

anitsirk

1 de ago. de 2013

My new Volvo's airconditioning did not work. Found that out on a trip to Eastern Oregon in 90 degree plus weather. Took it in to Herzog Meier and they took care of the problem in no time. The service - Mr Douglas Smith - was outstanding. The new waiting room is great. I had my Volkswagen (purchased there) serviced with them for 14 years with total satisfaction. I know my Volvo is in good hands.Thanks, Cea Hicks

Nickbergren

30 de jul. de 2013

Excellent experience, customer service, dealership, pricing and service rep! We were greeted with a smile and amazing service. Douglas was the best service representative ever!

dstruse

26 de jul. de 2013

Doug did a great job of keeping me informed as to progress of the work so I could manage my schedule. Installation done to Volvo standards. Car returned in immaculate condition. Everyone I came in contact with at this dealership has been an excellent communicator, warm and friendly. They are very concerned about providing top flight service and want the customer's experience to be as pleasant and productive as possible.

afeefam

23 de jul. de 2013

As always, nothing but the best from Herzog Meier. There are no surprises and they communicate well. I can't think of anything negative to say and I've been having my car serviced at HM for 9 years.

LindaBaker32

18 de jul. de 2013

Excellent service, answered all my questions and went out of there way to help me with my car issues. I would definitely recommend them to all of my friends,family and co workers.

meldolan29

17 de jul. de 2013

Able to schedule appointment in reasonable time. Cost/Estimate of repair and the time to repair my vehicle was exact, no surprises. Great customer service. Efficient service. Comparable service rates.

carman1943

11 de jul. de 2013

I had the pleasure of meeting Mark Wanaka at Herzog-Meier a few weeks ago. I was looking for a newer Volvo XC-70 AWD wagon to replace one that had been lost in an accident. Mark showed me a 2007 ruby red wagon; a gorgeous car! We hopped in, and took Ruby for a drive; honestly; the car drove herself; She literally didn't have a mark on her! Less than five minutes into the drive, I'd already bought the car mentally. In the meantime, Mark and I talked about everything but cars; family; sports, music, schools, what we've been doing in Portland since 1968; our aspirations for our kids; grand kids; you name it! By the time we got back to the dealership, we'd both made a friend. Kudos to Herzog-Meier for having the wisdom to employ folks who inspire so much confidence and make you look so good! Sincerely,Gordy Spezza

nsakanoue

9 de jul. de 2013

I always enjoy taking my car to Herzog-Meier, because I get that friendly and courteous Herzog-Meier service every time. I feel I can trust these guys. I had a minor services done this time, but Doug made sure I got my car washed as well. Thank you for keeping the quality of your serves so high for so many years.

samrleach

7 de jul. de 2013

We bought a Volvo C30 on March 27, 2013. At the very end of the sale as we were getting ready to drive away we asked Boris, our sales person for the other key to car. He said, "I can only find one right now." We said, "That's a problem. We have to have two keys." He said he'd go look for it. He came back a few minutes later and said that he was having trouble finding it- but would send it to us. We took him at his word.We then called Nick the sales manager at Herzog Meier twice the following week. He said they would look for another key. That was a month ago, and we haven't heard back. The key that they sold us with our car had a dead battery and almost left us stranded. We were forced to go to another Volvo Dealer, Jim Fisher and have them make us a new key, as well as replace the dead battery in the key they sold us. For the $24,000 we paid for our Volvo we expected two working key. Unfortunately they were ok with selling us a car without one working key.We have tried to resolve this via phone, email and BBBIf you're looking for cars WITHOUT working keys- this is your place!

peek4

5 de jul. de 2013

Whenever I call Doug and/or Allen in the service department, I feel like I'm calling my big brothers. I know that my car will be in great hands and it will be top notch when I pick it up. I don't have to worry about them trying to over 'find' things to fix and charge me an arm and a leg for stuff that really didn't need to be done. I have complete trust in these guys and the amazing service guys in the shop! Also, my car was nice and shiny when I went to pick it up :o) Always a plus! Thanks so much guys!!!

bslater

1 de jul. de 2013

Doug Smith at Herzog-Meier Volvo exceeded my expectations. I dropped off our XC90 unannounced Sunday because the check engine light came on. He called me that day (on his day off!) and said even though Monday is a very busy day, he would be sure to fit us in the schedule. By 7:40am on Monday morning, he already advised me about the issue and I was ready to pickup my XC90 by 10am! On top of it, he was extremely nice and eager to help me. It was a big wow factor. We bought our car at that dealership, and I'm happy to say the service is excellent.

janis12

30 de jun. de 2013

I have been coming to Herzog Meier for service since 1995. The experience has always been great and in fact is why I bought a XC90 in 2006 from Herzog. And I am positive my next car will be a Volvo too. Doug and Alan in the service department are awesome. They take great care of their customers and provide a superior level of customer service. Thank you so much for being there and making visiting a service department a pleasure rather than something to avoid.

Bonnieis10

28 de jun. de 2013

I purchased my 2006 Volvo S60 R through Herzog-Meier's oversees delivery program. From Day 1, I've had excellent experience with the Herzog group, especially the service team led by Allan and Doug. Allan's familiar, reassuring voice and consistently excellent service is always appreciated - thank you, Allan! And Doug's incredible expertise and friendly, upbeat demeanor is fantastic - thank you, Doug!Make the right decision and come to Herzog-Meier! You won't be disappointed...Nancy

lmstand12

22 de jun. de 2013

Great customer service from Douglas in the Volvo repair department! He was handling the entire service area alone and was still prompt and very helpful in resolving my repair and worked directly with my vehicle warranty company. Thanks

DonKampert

21 de jun. de 2013

I have to admit that sometime we can be wrong in our reviews. Herzog Meier has gone above and beyond any other dealer I have dealt with in order to satisfy their customer. Our previous issues with our XC90 has been addressed and we appreciate all they have done. I would strongly recommend this dealer to anyone who is looking for a fair deal. Thank you Herzog Meier!

dorris

20 de jun. de 2013

My name is Mark Cronrath. Monday, June 17th, I took my daughter's Volvo S40 in to HM because the check engine light was coming on. I was met at the service counter by Doug( I apologize I can't remember his last name). He was very professional, and courteous. That made a good first impression of the dealership. Doug got me settled into the customer lounge area with a comfortable chair, and a good cup of coffee.Doug kept me informed with everything that was going on with the service of the car telling me that the part that had failed was going to be covered under warranty. I told my daughter after everything was done, that if her car needs service she should take it to the dealership as I told she would find the service excellent. I work at a CaseIH machinery dealership, so I can attest that service is VERY important, and people are a dealerships greatest asset along with a great product, and you have both at your dealership. Definitely 5-star on my experience.Sincerely,Mark Cronrath

TrueDealerReviews

18 de jun. de 2013

Allan and Doug are always a pleasure to deal with when I go to Herzog-Meier Volvo. They take care of my car and treat it like their own, and always go the extra mile to make sure that I'm fully taken care of as a customer. They have done several major repairs on my car and all of the work has been done to the highest of standards. I wouldn't let anyone other Volvo dealer in the Pacific Northwest touch it other than Herzog-Meier. They are definitely one of the best Volvo dealerships out there!

valscar

11 de jun. de 2013

I routinely receive excellent service from Allan and Doug, however today Service Manager Doug Smith "hit it out of the ballpark." When car trouble necessitated towing my car to Herzog-Meier, Doug came out to greet me before the service shop officially opened, listened to my concern, and said he would call me when there was news to tell. Once the problem was identified, Doug took it upon himself to contact Volvo and see if the warranty would cover the significant repair bill. The "powers that be" at Volvo agreed to pick up the full repair bill. Doug did this on his own initiative -- without prompting from me. He took care of my car like it was his own. I couldn't ask for anything more.

sherilynlombos

11 de jun. de 2013

I heart DOUG SMITH! Whatever has happened with my car (this time it was a major blow-out on I-5, necessitating a new tire), Doug acts like I've made his day to get to see my car. I feel so well taken care of; he answers my questions, anticipates my concerns and tries to save me money. Plus, I feel like he always moves me to the front of the line. I thought it was going to take at least 48 hours to turn the car around but it was less than 12 hours, AND it came back all washed and clean. Take care of Doug Herzog-Meier

billingtonc

7 de jun. de 2013

Both Doug and Allen in the Service Dept at Herzog-Meier are fabulous. I always look forward to taking my Volvo for service there. They have a smile on their faces and treat all customers with respect. They both deserve a raise!. Chris Billington

susieschwlage

3 de jun. de 2013

I called the day before to see if I could get a ride somewhere while my car was being serviced, Allan said absolutely. As soon as I arrived that morning he picked up his phone to see where the driver was, assured me he would be there very soon. showed me where to sit, offered coffee, came out a few minutes later and said the driver would be there in about 10 minutes and I said perfect, the driver was there in less time than that. Allan called 2 or 3 hours later to say the car was ready and when I picked it up he and the other man were very friendlyand went over what was done and off I went. Very pleasant experience.

DonKampert

2 de jun. de 2013

Great dealership would recommend them to anyone. Thank you Herzog Meier for going above and beyond!! Our recent experience with this dealer has been great, looking for a quality used car and a dealer that cares about their customers, Herzog Meier!

AaaaaaaaaaAaaa

4 de may. de 2013

From purchase to today's service, our experience with Doug Smith and Allan Crandall has been exemplary! Confidence in our cars safety and performance is paramount in our family! We feel totally confident in both areas from Herzog-Meier Volvo! Richard Johnson

randstafford52

25 de abr. de 2013

Very professional and quick staff. Even on a Saturday the service team was willing to drop me off at the shopping center, while I was waiting. This was a nice gesture considering they would have gone out of their way to get me there because the shuttle was not running on Saturday. I also live in Astoria, Or which is a two hour drive away and I will continue bringing my car there for service work. I should have bought my Volvo from herzog Meier sales team. Thanks for the hard work!Randall Stafford

tpiodela

24 de abr. de 2013

Within a couple days of purchasing a used Volvo, i was contacted by Douglas Smith to alert me of a pending warranty issue and they wanted to get me scheduled right away to get it taken care of. We set up an appointment date, he was very clear on the phone that he would need the car for 4hours and he arranged for me to use a loaner car. I got to the dealership and a service employee opened the door for me as I approached, wished me a good morning and a smile - the guy behind the counter was Douglas Smith who acknowledged me by name and had all the paperwork ready to go. He just needed a couple of signatures and I would be on my way with a (equal in quality of my own car) loaner full of fuel. He also asked if I would like my car washed while they had it - I had a smarty pants answer of "what's that gonna cost me?" He said its a courtesy, we will wash your car when we are done and you'll get your car back all clean. WOW, very impressive. It was a great experience, your team if VERY friendly - I have been to many other dealerships for service and have NEVER been treated this politely. I live in Vancouver, WA and this is quite a drive for me to go to this dealership - in fact, passing a much closer dealership with less than attentive employees. I will forever bring my Volvo to Herzog-Meier for Service. Thank you for making this such a great experience Doug Smith. You and the rest of your team have earned a customer for life.

TrueDealerReviews

23 de abr. de 2013

My vehicle was towed to Herzog-Meier Volvo after having a CEL pop up while driving on the highway. They took every step to make sure that the car was right after the work was completed and ensured I was completely happy when I took the car home. Plus, they ever washed it for free! Doug was a pleasure to work with and I would recommend dealing directly with him. I'll be sure to return to Herzog-Meier Volvo for all my Volvo needs. Thanks Doug!

jtrayigsna

17 de abr. de 2013

ALLAN AND DOUG - always smiles, professional and on top of things! THEY EVEN CHANGED MY CARS FAILED LAMP LIGHT THEMSELVES IN MINUTES - NO CHARGE. Thank you Allan and Doug for always being at your best, even when dealing with the public minute to minute! I know I can always count on you both quick, professional service.

CX70VolvoDriver

17 de abr. de 2013

My Volvo was due for its 90,000 mile check-up. Allan Crandall, Volvo Service Manager, called me to remind me that it was due. Talking to Allan is like talking to your best friend, even if you have not had contact with him for a year or two it talks to you like it was yesterday. They had a brand new Volvo CX60 ready as my loaner and I hardly got to the service desk when Allan was handing me the keys to the loaner and off I went. Allan called later to tell me what additional service I would need and made sure I understood what needed to be done. When I picked up my car it was washed, running perfectly and I left knowing that I could call Allan with any questions or concerns. Excellent service and Great Staff.

ericabradford

16 de abr. de 2013

What a great experience it is just to walk into the service department. Douglas and Alan are like rays of sunshine beaming from behind the counter. My day could have only been improved by my loaner car being a private jet to take me to Bora Bora for a day of scuba diving. Perhaps next time I will ask.

ejl1

15 de abr. de 2013

Last Friday afternoon while I was getting my Volvo filled with gasoline at a local service station, my fuel filler door became inoperable. I needed to get it fixed because the fuel filler door wouldn't shut. At the time, I thought that the best I could probably expect would be a temporary fix given that it was Friday afternoon. I was wrong. I took my car to the Herzog-Meier Volvo service department, they acted quickly and I had my car back with a permanent fix in less than 30 minutes. Great service! Thanks to Doug Smith and the service technician.

dogpark

4 de abr. de 2013

Volvo repaired the sunroof on our S80 after it exploded in the air dryer at a car wash for free. They handled it quickly and were very kind when talking to us about the issue. They spoke to the car wash company too for us. We couldn't be more pleased with the results. The experience with this kind of issue was very scary inside the car wash and having Volvo step up and reassure us that all will be fine, was comforting.

raderwil

2 de abr. de 2013

Can't say enough about the care and attention these two guys give me when I schedule an appointment, have a question or bring the car in for service.The maintenance coverage that came with my S-60 and the quality of service have made this vehicle ownership the best in my 50+ years of driving.

PatsyOser

30 de mar. de 2013

Staff is extremely helpful and solicitous. They always have time for me and provide excellent recommendations. They make me feel like family. I could not rate them higher.

suzannejones

30 de mar. de 2013

Doug Smith went above and beyond the call of duty in explaining a complicated repair situation (repairs required because another repair shop's mistake!). Our aging XC90 is running like new. And thanks to Doug, our experience with Herzog Meier was 5 stars from start to finish. We'll be Herzog Meier customers for life!

camolloy

28 de mar. de 2013

I just went to Volvo to get my brake light fixed. I recieved helpful and quick service from Douglas Smith. He was very helpful and polite. This type of service will put your buisness as one of our top choices when it is time for us to buy our next car.

dgnorlander

25 de mar. de 2013

I appreciate Doug's friendliness and efficiency with each visit. He greated me by name when I pulled in and was ready to address my special requests. Thank you.

hottoddy

23 de mar. de 2013

Came into town with a bad running engine on my 1997 Ford truck. My son recommended your shop. Called Doug and he got me in that same evening so work could start first thing the next morning. By 9am Doug called and explained the problems and recommended a course of action. He and Allen followed through exceptionally well and my truck was ready by 5pm that day, not the next day as was estimated. When I picked it up it had been washed and the bill was less than I had anticipated when I dropped it off. We drove it home, 350 miles, the next day without a hitch. THANKS FOR THE GREAT JOB!

tracyf22

8 de mar. de 2013

Whenever I need to bring my car in for service Doug is always great. Yesterday morning I called Doug to say my car needed some attention and he said to bring it in when I can, I got there before 9am and was out of there with my car by 9:45a. Thank you for the excellent service Doug!!!!

lavillas

21 de feb. de 2013

I have given the rating 5 because I have always had outstanding service at Herzog-Meier from the time I purchased my Volvo in 2005 until now. I didn't rate "price" because I didn't think it was relevant to service--besides I know nothing about what the service is worth.Doug Smith was outstanding also and always is. He provided a loaner car for me, picking out the one he thought would be best (I am 81 years old), and when I left my garage door opener in the loaner car, he sent it to me because I live about 40 miles from the shop.The waiting room is pleasant. Cookies, fruit, coffee, tea are provided for the customers. Ever since my purchase eight years ago, I have been satisfied with Herzog-Meier in general, and the service department in particular.Lavilla Spooner, lavillaspooneratgmail.com

rjg101242

19 de feb. de 2013

Very helpful staff. Car was completed earlier than estimated. Courtesy van was a great convenience and was flexible in picking us up at the mall. Very pleased with overall experience.

JOTpdx

2 de feb. de 2013

I recently tangled with a garbage can and needed my passenger side mirror put back together. Doug Smith took a look at it and with a good deal of effort managed to get it back together. Since this wasn't the first time I'd managed to bump it, the plastic casing was missing some clips. Doug came up with a good work around to keep it together and saved me a costly replacement. It was a pleasure to work with him and I would highly recommend Herzog-Meier! Thanks again, Doug!

Sen

1 de feb. de 2013

As usual the service was friendly, thorough, and accommodating to my schedule. Al and Doug fixed my key that had been limping along for several years and thus avoiding my buying a new and expense replacement. I hope this Volvo lasts another 150,000 miles, during which I plan to remain a customer with Herzog.

John Erickson

25 de ene. de 2013

Allen had the car on time, provided me with a clean nearly new loaner Volvo as soon as I arrived, and finished all of the necessary work on my car on time. Allen is very friendly and helpful, including a full explanation of all of the work done. I appreciate that he checked the car to see that it was right before I left. My thanks to Allen and Herzog-Meier.

tiajnewman

24 de ene. de 2013

Volvo service at this dealarship always provides the best service! A special thank to Doug Smith and his impeccable customer service. I would never take my Volvo anywhere else.

Andrew Singelakis

22 de ene. de 2013

Top notch service. I was in and out in no time on my way to work. Very friendly and fast service, and I felt that they were looking after me by seeing that I really needed new tires. I could tell the difference when driving home.

lizritz

21 de ene. de 2013

I cannot say enough wonderful things about the service department of this dealership, specifically Douglas Smith. I am from the Seattle area and was visiting Portland for a quick weekend trip. The minute I arrived at my destination, my 2005 Volvo XC90 unpleasantly surprised me with an issue making my car undriveable. I had to have it towed --- luckily, my car was towed to Herzog-Meier Volvo. It was 9:00 on a Saturday night and I was called by Douglas before my car was even towed! He had received a text message alert that my car was heading to his service department. Over the phone, he explained what would happen next and promised to help me get back on the road as soon as possible. He proactively kept me informed as to the issue of the car and timelines for getting me back on the road. Douglas was able to get the service department to do a quick fix (as the part needed was not available)for a nominal fee to get me back on the road BEFORE I needed to leave Portland, as well provide a diagnostic sheet for me to take to my Seattle dealership to finish the job. He even had my car washed for me! Douglas and his team's support and above and beyond customer service allowed me to enjoy my trip, even with the unexpected car issues.

sjdonovan

15 de ene. de 2013

Herzog Volvo is the best; easy to deal with, service is always timely. Once the redesigned V 40 is available in the US, I'll be ready for another purchase. Until then, they've got all my service/parts/upgrade business.

CharityHess

14 de ene. de 2013

My Husband Jason Hess and I are very very happy with everything that Douglas and Allan have done for us. They went out of their way to give us the best quality and price possible. They were so kind, so welcoming and completely AMAZING!!! We are extremely happy with our service! THANK YOU SO MUCH ALLAN AND DOUGLAS!!!!! Charity and Jason Hess

janet christensen

6 de ene. de 2013

I have had my 3rd volvo for 12 years, and the check engine light went on. i have the car towed in and ended up buying a new car from doug galloway, who is a great car salesman. the old car was also repaired and is back to running fine, at 176,000 miles. Allan crandall has been there the entire time, and doug galloway is newer, but both are always friendly and competent. the service i got there was part of the reason i got a new car from herzog-meier.I HOPE THAT BY SENDING IN THIS REVIEW I AM NOT INNUNDATED BY EMAILS. I WILL BE VERY UNHAPPY IF THAT HAPPENS.

Jeff Kristovich

26 de dic. de 2012

I bought a new '12 Volvo XC70 T6 in November 2012. This is my third Volvo. I am totally sold on the brand. I dealt with Doug during the whole process. As a matter of disclosure, I was in auto sales about 10 years ago. Doug is very professional and has built up a loyal referral following. If you are in automotive sales referral business is Nirvana. It takes a great service mindset, attention to detail and lots of hard work to have a successful referral following. Doug took time out of his day off to finalize the sale with me. Not only did Doug work me a great deal on a great car, his total followup after the sale was excellent. He stuck with me for over a half an hour helping me program my cell phone into the car's infotainment system. The car picked up my wife's Android on the first pass. My Android was not so easy. More of a Motorola or Verizon problem and not the Volvo. I asked Doug if he would prefer if I talked to Verizon as I knew that my cell phone blue tooth was quirky and it was getting late. I felt bad that I was keeping him late. Doug insisted on working the problem through and did not want the car to leave the lot until everything was working properly. Hats off to Doug. This is the best car sales experience I have ever had. If any of my friends, relatives or acquaintances wish to purchase a Volvo or even a VW or Mazda I will definitely refer them to Doug. The next time I need to buy a new or used car I will go to Doug.

pjms98

22 de dic. de 2012

Doug was incredibly helpful and replaced my Volvo V70 low beam headlight for no charge. Even though it's a faily long drive for me, I will certainly be back!

AlysounLowe

21 de dic. de 2012

I brought my Volvo XC90 in for some bulb replacements for my front lights. I was treated so well I thought I was a VIP. They not only replaced the bulbs quickly and efficiently, but they also washed my car for me as well. Nice Job!

nsakanoue

19 de dic. de 2012

I've been coming to Herzog Meier for Volvo service over a decade and Allen has always been there helping me with his courteous attitude and warm smile. He even helped me with changing car lights several times. I always look forward to talking with him. Thank you Allen, for helping me keep my Volvo in a top shape for such a long time.

Jennmattnorth

18 de dic. de 2012

Got our Volvo in and out with a positive attitude, friendly service and excellent work. Thie guys here are consistant and thorough!Will absolutely have our work done here everytime!

markboguslawski

16 de dic. de 2012

In a few interactions with Douglas Smith, Assistant Service Manager for Volvo, he has given me knowledgeable straight talk regarding the maintenance and repair needs for my 2002 Volvo. He has told me what I needed to hear, which sometimes was not what I wanted to hear. Doug has also promised only what his organization can deliver and then followed thru as promised. I appreciate this behavior.

gretchi

16 de dic. de 2012

The Volvo service manager at Herzog-Meier, Doug, is Awesome! Very friendly, and super helpful.I didn't have any previous experience at this location, but while shopping for a used volvo, I found one a few miles away and called to see if they could fit me in for a pre-purchase inspection. They were able to fit me in the same day! They did a full inspection of the car for me, then Doug took time to clearly explain the issues they found, and gave me really useful advice before I went back to haggle over the price.I did end up buying the car, and when I picked it up on Saturday to bring it back to Doug for service (yes, they are open on Saturday!) - I got there just before closing time. Of course, I had missed the shuttle driver but Doug was nice enough to have me wait a little bit until he got off work, then he drove me back to my car on his own time! That is service above and beyond what I've experienced other places, for sure! As an added bonus, the waiting room there is super comfy, and they have delicious cookies and snacks set out for their customers.I don't live near by at all, but I will most certainly be back when my volvo needs attention.Thanks Doug!

peek4

13 de dic. de 2012

I want to take a few minutes of your time to express what a wonderful customer service experience I recently received from Doug and Allen.These two guys are amazing! They were welcoming the minute I walked in the door to drop off my car. They took their time to explain everything to me, so that I could understand. I had an abundance of questions and they were happy to answer them. I felt like I was being taken care of by a couple of big brothers.I would ask you to be sure and let Doug and Allen know they are doing a great job! As long as I own a Volvo, and Doug and Allen are there, I will bring my Volvo to Herzog Meier for services.

Teri_parent

13 de dic. de 2012

Outstanding customer service and quality work. Allan and Doug make a great team and make your experience with the Herzog-Meier organization very pleasant. This is the second great experience I have had with this team.

mboxcar

13 de dic. de 2012

Doug and Allan are the nicest and most helpful guys in the Biz! You guys should take over Car Talk, now that the Click and Clack brothers have retired! All of my experiences at Herzog-Meier have been great. My service issues are quickly identified and resolved at a reasonable price. Thanks!

jamespman

11 de dic. de 2012

with experience at several other brand service departments, i am proud to report my best experience, with a service department, in my life. From the moment i walked in the door, I was greeted with prefessional, knowledgable information. I know it sounds cliche but I felt like I was the most important customer there. The loaner vehicle was fantastic and for that I thank herzog-meier with supplying their customers with grade A loaners. I would recommend their service to all my friends and family. I will definately return for their business practices, attitude, and professionalism. thanks again herzog-meier, and doug smith in service department.

lnickels

6 de dic. de 2012

The service at Herzog Meier far exceeds the other local Portland\Metro dealership. Douglas was such a pleasure to work with and was truly interested in solving my issue properly which he did. He and Allan work as a team so you never feel ignored waiting for your assigned service representative. The waiting room environment is top notch at this facility. I dont like putting a 5 rating on price because Volvo parts are very expensive. However, my service this day did come in less than quoted and this team is very conscientious to make sure warrantees are applied when possible. Surprisingly, that is not the case at all local Portland\Metro Volvo dealerships. I drive miles out of my way to have my car serviced by Hertzog Meier and it is worth it.

Susan Lake

5 de dic. de 2012

Stopped in to get new wiper blades ... I was in and out in 15 minutes including a car wash!!! I had replaced my own blades a couple of months ago and they were not doing the job. I called and talked to Allen and he assured me that the Volvo blades would correct the problems I was having. Allen is always pleasant and very accommodating. I travel quite a distance to have my car serviced at Herzog-Meier... I continue to go there in large part due to how great Allen is to work with.

MiekeLane

29 de nov. de 2012

I am very happy with the service I received today. Working with Allan and Doug was a very smooth process. I was updated about my car while it was there and it was ready in a timely fashion. I would recommend this dealership without reservation.

gbrugato

29 de nov. de 2012

First and foremost they make it easy to do business with. Doug if polite, professional, fast and reliable. You drive me home and pick me up. The scheduled work has been on time and prompt. Doug has gone out of his way to be helpful. I bought winter tires from you. The guys at H&M were great. Price was competitive as I checked around. The storage got you the business. Doug made it all happen seamlessly. That is what I appreciate and makes me come back. Easy to do business with. Competitive pricing. Don't have to be cheapest. But quality and ease of business is utmost importance. Doug being the face I deal with has represented Herzog Meier very well........

zipsedpdx

21 de nov. de 2012

Doug was very eager to assist. Got me in without a prior appt. and got me to work, then got the job done just great. First SErvice on this newer car. He went above and found 3 recall items to address and also asked about my wipers in this very bad weather patch, which needed attention, but I hadn't thought to mention it. I am very pleased.

tiajnewman

16 de nov. de 2012

I always receive the best customer service at Volvo Herzog Meier. I went in for a low tire and it was fixed immediately and on top of that they put new winsheild wipers on. I couldnt ask for better customer service. Thanks so much!

janshannon

11 de nov. de 2012

I am amazed every time that the service at Herzog-Meier Volvo just keeps getting better and better. Doug Smith goes out of his way to wow me every time--no matter what the request. He reminds me of needed service, looks for ways to save me money, helps with third-party communication, and has even taken the time to drive me to work personally. Could'nt ask for better!

Sylviaquilter

26 de oct. de 2012

Allen very easy to talk to and friendly. Got our loaner car immediately and it was in clean condition. Car service done faster than expected. Called us to communicate about additional service needed and was very good about explaining why it had to be done.

MARGARETS222

24 de oct. de 2012

MY EXPERIENCE WITH HM VOLVO HAS BEEN GREAT. I BROUGHT MY C30 IN FOR ROUTINE MAINTENENCE AND TO CHECK ON A COUPLE OF INTERMITTENT ISSUES. THE TROUBLE WAS FOUND AND ALSO, MY TIRES WERE CHECED AND NEEDED REPLACING. DOUG RECOMMENDED A SPECIFIC TIRE BASED ON MY DRIVING HABITS. SINCE I HAD NOT ANTICIPATED A LONGER WAIT, DOUG PROVIDED AND NEW S60 LOANER SO I COULD COME BACK AT MY CONVIENCE.I ALWAYS FEEL I GET A PERSONAL TOUCH WITH BOTH DOUG AND ALLAN.EXPLANATIONS ARE THROUGH AND THEY ALWAYS ARE PROFESSIONAL AND FRIENDLY.

frokhva

18 de oct. de 2012

Everytime I go to Herzog Meier Volvo for my routine service, I'm personally greeted by Doug or Allan, and they're very friendly and polite gentlemen. They hold the door for you, chat with you, explain everything to you in detail, and best of all, they're honest. They are also extremely courteous, and have a great waiting room with refreshments. It's a pleasure to go to Herzog Meier, because I know I'm getting a good deal, and great service, and it's pleasant. Something that's very hard to accomplish.

sjshiple

12 de oct. de 2012

I scheduled a routine service plus brake pads and put them on the clock because I had to wait for it and get back home (an hour's drive) to take my daughter to the airport. In addition to being friendly and courteous, they called me back into the office after a few minutes to offer me a loaner car that had become available so I wouldn't need to do the expected 4 hour wait in the waiting room or rely on the shuttle to nearby businesses. A nice and unexpected surprise. To top it all off, they finished my service in 2.5 hours rather than 4 so they called and sent me on the rest of my errands well ahead of schedule. This was an exceptionally pleasant service although all the service I've received from Herzog Meier has been excellent. I was asked to mention Douglas and Allan specifically and I understand there's a lunch in it for them. I hope so guys.

jennydevine

10 de oct. de 2012

The service department is fantastic! Doug and Allen are always so friendly and extraordinarily helpful. They are a big part of the reason I keep buying volvos!

BonnieBurman

6 de oct. de 2012

Allan Crandall is the quintessential perfect customer service representative. I have owned Mercedes, BMW, and many other new luxury vehicles. Allan's handling of my Volvo service needs has surpassed any prior experiences I have had with any car dealership. During tight economic times many businesses are cutting back on customer service, which is a mistake. When a service rep such as Allan is encountered, it increases our loyalty to the business. Herzog-Meier Volvo has earned my loyalty.I drive 3 1/2 hours so that I can have my car serviced at Herzog-Meier Volvo rather than at my local Volvo dealership. This is due to the excellent, friendly, and efficient service I know I will receive from Allan and the parts and service staff in general. And the employees in those departments seem to love their jobs. That is passed onto the customer and we appreciate how pleasant our experience is. No amount of advertising or marketing can replace this.I plan to purchase my next vehicle from Herzog-Meier so that I can continue to receive great service from them in the future. I suspect the sales staff is just as remarkable.

unclogum

4 de oct. de 2012

Seemed to be getting the run around and was growing annoyed. Car was missing a key and 2 weeks later a headlight washer cover. Yep Four employees working on it , spinning wheels, Then I ran into Allen, Allen listens, does what he says, makes it happen, calls you back. He saved the dealership, kept me a believer, He is what customer service is suppose to be.I will follow up with a written letter making sure the dealership knows what they have. With service like he provides I will kept coming back. Thank you Allen Bill Fitzpatrick

Gawfrs

3 de oct. de 2012

Perfect visit. Addressed any and all concerns with our car and made our visit fun! Suggested a ride on the max train to the zoo while our car was serviced. Thank you! Loved it and look forward to the next visit.

jeremiahjack

30 de sep. de 2012

I came to Herzog-Meier with some mechanical issues with my Volvo. Doug Smith, saw to it that my experience was as pleasant as possible. His knowledge and cheery character far exceeded my expectations.

Carmen500

25 de sep. de 2012

Allan is always to helpful and knowledgeable!! Service was great, I was in and out of there in no time! Love that they have WiFi so I could work while my service was being done. Thanks!

tiajnewman

13 de sep. de 2012

Best Service ever! The service guys always take care of me. This is one of the reasons I will always buy a volvo. Thanks so much

dougle6

6 de sep. de 2012

Herzog Meier Volvo (and Doug specifically) took such great care of me! I recently bought a 2010 XC60. When I called Jim Fisher Volvo to make an appointment for my 30,000 mile check, I was told that I "may or may not" be responsible for the 500 dollar cost of the service (it was my understanding that my FSM warranty was in effect). When I emailed Jim Fisher the next day to inquire as to whether or not I would be responsible for the cost, I received no response. Two days later, I cancelled my appointment with Jim Fisher. When I called Doug, he was extremely helpful. He quickly researched my warranty, phoned me back and got me in within the week for my service, which was covered by the FSM warranty. I cannot say enough good things about my experience at Herzog Meier Volvo. Thank you, Doug!

Sheri Erickson

21 de ago. de 2012

Doug is very helpful and when I leave my car with him I know its in good hands. Doug spent the time to explain what was wrong and what my options were. I will definitely bring my car back to him.

kklindt

21 de ago. de 2012

They were very friendly and genuine about making sure we were taken care of as customers. They were also very patient with us as we tried to figure out our own decisions that we needed to make. I left feeling very secure in my purchase decision.

Jwlig

10 de ago. de 2012

I brought my XC90 in for transmission service and left with a new transmission that was completely covered by Volvo! Doug was great to work with; He explained the process and repairs completely and provided me with a vehicle while mine was being serviced. This was by far the best service experience I have had at any dealership . Doug Smith is the superstar of the service world and I would highly reccomend him to anyone seeking a professional service experience. JL

md80

7 de ago. de 2012

Doug is currently helping me with fixing my car under an extended service warranty. I know these things are total pains, but he has dealt with it effortlessly so far. He set me up with a rental car and has kept me informed about what is going on throughout the process. Herzog-Meier Volvo is extremely lucky to have him on their team and I will recommend him to anyone and everyone who will listen (and has a Volvo).

ddockter

25 de jul. de 2012

I Recently had my transmission fluid flushed in my 2000 Volvo XC70 at Herzog-Meier in Beaverton. When I got it back there were no Leaks, no mess, and the car was returned washed. Transmission now shifts more smoothly and at no point was I "up-sold" or pressured about additional service.

gmweath

20 de jul. de 2012

I own a 1995 Volvo and am treated like I am taking my new Volvo in for servicing.Douglas always greets me with a smile. "No" isn't in his vocabulary.

NickMurphy

19 de jul. de 2012

I purchased my 2012 Volvo S60 T6 from Herzog via the OSD program in 2011. I have since put 30,000 miles on my car (Yes, I drive a lot) and I have taken my car in for all of my scheduled maintenance here. They service person I always end up working with is Doug Smith and I can tell you that I have never had a better experience with any company (car or otherwise) because of Doug. He is intelligent, knows exactly what I am saying and asking for. He is very quick to respond by email, always keeps me posted on the status and I can tell he works extremely hard to keep all of his customers satisfied and I can tell you I am beyond satisfied! Of course I can't just mention Doug, I am sure there is a small army of people behind Doug who make him look amazing and I would like to say that the entire service department at Herzog-Meier Volvo is top notch! Thank you H-M for all that you have done and I look forward to many more cars and maintenance trips through you....

Bill Pattison

19 de jun. de 2012

We purchased our second new car from Herzog in 2004. We've had all our service done at the dealership. I have enjoyed working with Doug and Allan at different times. Today I had a minor issue, a position light bulb was burnt out. I talked with Doug, brought the car in and he showed me how to change the light bulb and then washed the car, WOW. Fast, efficient, and very helpful.I look forward to our next purchase from Herzog.

jameshbean

2 de may. de 2012

This was my third time having Doug Smith help me with service on my 2000 S80. Each time he has demonstrated the kind of interest, respect, courtesy, and professional knowledge that invites customers to return for further help when it is needed. Probably most of the time nobody thinks the price of Volvo repairs are "great", but I think the charges Doug made are reasonable, (on my first visit - installation of a climate control module I would have rated it "great".) I have no reservation about recommending HM, and specifically Doug Smith, for Volvo repair or service. Jim Bean

the molloys

6 de abr. de 2012

We moved from Texas about a year ago and have had the pleasure of having our XC70 and S80 serviced at Herzog Meyer. I say pleasure because Doug Smith has been the BEST service advisor we have ever had at a Volvo dealership. Doug is pleasant, proficient and pro-active in assuring our satisfaction with our car maintenance. It feels more like we are going to visit a friend, instead of bringing our cars in for service. He is an asset to Herzog Meyer/Volvo with the quality of care he shows his customers.I can't believe I came back to write another review!:After having Doug take care of our cars so well, we knew his expertise was crutial in the purchase of a used Volvo for our daughter. He was instrumental in our choice to purchase, not only the vehicle, but an extended warranty for her car as well. Thanks to Doug, we are loyal customers of Herzog Meyer and Volvo. For Life.

sue moody baker

4 de abr. de 2012

My 1997 Volvo did not pass DEQ last week! Doug was able to get my car in and with Matt's great expertise it passed....Thanks for the great service!

absolutrabecca

4 de abr. de 2012

I normally don't take the time to write reviews, but this time I feel compelled to because of my experience with Doug Smith. He was absolutely fantastic. I've always felt apprehensive about going into dealerships but within moments of talking to Doug I felt as though I was family. I came in there insisting to buy just one tire to replace the one that was flat however he helped me make a decision to replace all of my tires instead of just the one. Doug was able to identify the dangerous condition of my other tires that I could not see and would have ignored had he not made me feel so at home. In the end I got a great deal and now I have the peace of mind that my family is safer thanks to Doug's help.

tobro

30 de mar. de 2012

Doug was a pleasure to work with during my recent service visit. He took the time to explain the services that would be performed on my car and was accurate with his estimate of how long it would take.

SLombos

22 de mar. de 2012

Doug in Volvo service ROCKS! From moment one when I called when my car wouldn't start, Doug took care of me - he handled the tow, kept me informed, went the extra mile to get me a rental, and even had the snow cleaned off my car when I came to pick it up! I could not ask for a more hassle-free, pleasant experience. If you have to have the unfortunate experience of having your car break down, you can only hope that you get to deal with Doug at Herzog-Meier!

KPaltrow

17 de mar. de 2012

My call contacted a live person; my conection to Volvo Service was instant; the service representative, Douglas Smith, understood my problem immediately and I had an appointment within two days for service; Volvo Service, going the extra mile,discovered that I needed some seriouos extra work that could be done concurrently, which led to a call to me; I agreed and the extra work was carried out. I picked up my volvo just hrs after the initial appointment; I was totally satisfied.

bodiebruce

7 de feb. de 2012

I love how thorough these guys are, Allan is great to deal with, very pleasant. I wish these guys had a Toyota dealership because none of the Toyota dealers in the area are half as great to deal with as these guys.

janshannon

22 de ene. de 2012

After a frustrating experience with my last used car, I finally gave up and decided to trade it in. Had a great experience with the sale process at Herzog-Meier, and the service experience has been even better. Doug Smith in the Service Department has been especially kind and helpful--he even gave me his lunch one day when I was hungry and thing took longer than I expected! I won't be going anywhere else from now on.

sderha

9 de ene. de 2012

I experienced a "BRAKE FAILURE, STOP WITH CAUTION" warning on a dark, rainy night home from work. I called Herzog-Meier at 8am the next morning and spoke to Doug about the warning light, who didn't want to take any chances, especially with my toddler son on my commute, and asked me to bring in the Volvo XC ASAP. I brought the car in that night, and since rush hour would affect my husband's pick-up, Doug had one of his employees drive my son and me to a local restaurant (of my choosing) to wait for my husband. Doug had his tech look at my car first thing in the AM, and I received a detailed description of the problem and estimate by 8:53am. The ABS control replacement cost was not pleasant so close to the holidays, but Doug's description of what could happen if it failed made the fix a no-brainer. He also looked at the maintenance history and recommended a few other services to keep the car running well, and gave comparison estimates on outside garages for a couple of them. I ended up having 4 additional services completed by Herzog. And although Doug suggested a holiday detailing special, he didn't push when I declined.Service was completed within 24 hours of the estimate approval, and on pick-up, my car was washed and warmed up awaiting my arrival. Great service all around!

Chris1515

1 de dic. de 2011

This is the only review I've ever written, but the service was top notch, and I felt compared to write a review. I have been to probably every service department in the greater Portland area. Doug, in Volvo service, was excellent to work with, honest, and took time to communicate with me about my car. If every service place was like this, the car business would be much better. I can't say enough good things about this place, my experience was 100% good from start to finish. I will definitely be bring my cars to Doug in the future. Highly recommended!

Charmaine L,

7 de nov. de 2011

As a two time Volvo owner (and now one for my daughter as well) I have been a faithful Herzog Meier service customer for over 10 years. Douglas Smith has shown me that there is still outstanding customer service available by his caring nature and positive approach. He gets our cars in and out in outstanding time and tries to be easy on the checkbook, which I truly appreciate! He has a sense of humor that is always a delight to work with and I would highly recommend him and the technicians (THANKS SAM!!) at Herzog Meier to do your work.

Chris Sarles

4 de nov. de 2011

Doug Smith was once again fantastic on our visit. Once again Doug went out of his way to help us with a problem. He is always friendly and goes out of his way to ensure that we leave satisfied with Herzog. We just want to make sure Doug gets recognized for going above the call of duty to make you the dealer to work with. Keep up the good work, you are setting a benchmark for great service.Chris Sarles

shiyalabutler

21 de sep. de 2011

I can not rave about this dealship enough!! Doug was so amazing and nice to work with! Really put my needs first even if it was inconvience for him! I would go back to this dealer for anything even if i live across town because that's how good my cutomer service was! I reccomend anyone looking to buy a volvo or simply just service one to go here!! You will not be disappointed! I know i surely wasn't!! Thank you Doug for all your hard work those two days and making it a breeze!!!

mjcower

2 de sep. de 2011

I emailed the dealership for a price on a car I saw on their web site. Within a very short time Amanda Hilliker called. She got me a price, researched details for me and answered all my questions. Later that day I called with more questions and to inquire about the customer loyalty discount. Again, she researched and got answers to all my questions. We live about 500 miles from Herzog Meier and yet it was one of the easiest car purchases I've ever made. THANK YOU AMANDA She turned the final purchase details over to Dave Stackable, he took over and we had the car at home within a few days!

darinhart

11 de jul. de 2011

Mark and Doug were great! Mark was very informative and took all the time I needed to see all the options Volvo had. At no time was there any pressure to buy, it was a great experience! Doug helped close the deal and they both took the time to walk through every part of the car at the time of delivery. I look forward to a long relationship with Herzog-Meir. Thank You!!

Lori Williams

5 de jul. de 2011

Our recent dealings with Herzog-Meier Volvo and Doug Galloway was, without a doubt, the best car buying experience we've had in the last 13 years. Doug was very pleasant, informative, helpful and, most importantly, patient as we had our 2 young children with us. We couldn't be happier with Doug and our brand new Volvo.

R. Graff

30 de jun. de 2011

I have used the service dept for years at Herzog Meier. They are wonderful to work with. Very honest and trustworthy. They are very effecient and accomodating to getting the car in and getting the service done in a timely manner. They have great prices on their services. For the past several years I have dealt with Allen and he has been wonderful.. Recently I have spoken with Doug and he has helped me get some work done on my Volvo S60. I also appreciate that they wash the car! I would only use this dealer for any work to be done and just recently found out that they also sell tires. I also like how nice and kind they are.R. Graff

Mark Mersky

26 de may. de 2011

Without question, the best car leasing experience I've ever had. The dealership team gets an A+ for making the process easy and enjoyable. Doug Galloway is outstanding in everyway - professional, knowledgeable and sharp. He represents the company and its products with great enthusiasm. As a person who has actually worked at a family owned dealership in CT., I can appreciate outstanding talent and service. I would strongly recommend this dealership to anyone looking for a Volvo...and a buying experience they will not forget quickly. Kudos to all.

Lynneod

18 de may. de 2011

This was out third volvo purchased form Herzog Meier and this was by far the best experience. I was replacing a car that was totaled in an accident so I knew exactly what I wanted. Within a few days Doug found me a car that matched everything I had asked for and even drove down south to pick up the car himself. Doug got me a great deal with no haggling, we signed the papers in no time and were on our way. I also have to mention that Herzog Meier has a great Volvo service department. They take great care of you and your car!

triterrier

18 de may. de 2011

I purchased a new 2012 Volvo S60 t-5.Purchasing my new Volvo was a very "painless" experience. Doug was great to deal with. We did most of the transaction after the test drive on the phone and by email. There were no "high pressure tactics"; everything was straight forward. Thanks goes to Doug for all this.

kiltdaddy

30 de mar. de 2011

Although I had to wait nearly three months to actually receive my custom built Volvo XC 60, I am delighted! Tom Herzog called me to schedule my delivery and also shared that one rear glass window had been damaged in transport. He ordered a replacement glass and flew it in from wherever, Sweden? So its fixed and totally unnoticeable.Also Doran picked me up at the AMRAK station and brought me to the dealership on my delivery day. This was perfect for me as I had walked to the AMTRAK station in my hometown. This has been the best car buying experience I have ever had.

ChelseaO

25 de feb. de 2010

Engell at Herzog-Meier was very helpful and accommodating. His service was prompt and thorough. He took care of everything that needed to be done and even recommended a new set of tires. I was impressed that I got everything handled in one location and one day. I plan to return in the future and will request Engell as my service manager.

MonicaS

3 de feb. de 2010

Best experience I've had in a dealership service center! Loved the waiting area and wi-fi - got lots of emails written and sent. I scheduled my appointment online and they got me in and out in no time. Friendly, knowledgeable staff - I would definitely recommend this dealership.