JIBJAB

29 de ago. de 2015

Keith was extremely helpful and courteous thought-out the whole buying process and did a great job of guiding us through the sometimes difficult maze of the buying process. Keith was very professional and eager to work with us to gain the best deal. We will look forward to working with Keith in the future on all of Mazda car or SUV purchases.Thanks Keith!!!

B Russell

12 de ago. de 2015

Earl White salesperson made this one of the best purchasing experiences I have ever made.when purchasing an automobile. Very outgoing personality a plus. All people involved at this dealership went above and beyond . Would highly recommend Earl white when needing a new or used vehicle. Will definitely do business at this dealership againB.Russell Scottsboro Alabama

Mazda3sgt

28 de jul. de 2015

I was interested in buying a manual transmission Mazda 3 s GT and Ernie Wright at Hiley Mazda did his best to find it for me in the color I wanted (a somewhat rare combination). He even drove to Birmingham to get it for me. I liked his courteous and professional approach and his patience in answering all my questions. All in all a low stress car buying experience!

Leasee

20 de jul. de 2015

I have been leasing a 2015 Mazda CX-5, which Keith helped me with.This may or may not be a great analogy, but to me, Keith is like an excellent waiter. He is never in your face or in your way, but as soon as you have a question, he's right there with the answer. He doesn't wait until you've just taken a bite and ask you how everything tastes in passing. He never interrupts your conversation to recite the day's specials. He just makes you feel calm, comfortable, and as though things are under control. He really seems to understand what it's like to be in the market for a vehicle, and he's ready to help you by supplying the information you need to make an informed decision. If you're like me, you do your research before you ever contact a dealership (which is probably why you're reading this). When I talk to somebody like Keith, I already have some idea of what I want, but I probably have a few more questions. I also just want to actually experience the vehicle and get a feel for it. Keith does an excellent job of giving you all the information you need and all the space you need to let things sink in.In my case I knew what I wanted and why, and I was ready to move quickly. I was in and out within just a few hours, largely thanks to Keith's knowledge, professionalism, and easy-going style. He even helped me get my phone synced up with the vehicle after the sale was all done and I was ready to drive off. It was calm, relaxed, AND quick. How often do you see those words applied to a car-buying experience?

rwmonster

15 de jul. de 2015

Keith Robinett is like going to a cousin (one you like) to buy a car. It was a great experience! I would recommend seeing Keith for your next purchase!

Road Runner

11 de jul. de 2015

Keith Robinett is truly a "breath of fresh air"!! He is authentic in his friendliness, and truly enjoys finding out what people want, then doing his best to fill that need. He doesn't try to "move you to another vehicle" or push you into a decision you are not ready to make. My wife and I were very impressed that he informed and educated us on the vehicle, provided us with several payment options, and did not insist that we make a decision right then. We went back to Murfreesboro, TN and came back the next day with a positive decision we were both happy with.

happy customer

8 de jul. de 2015

Wonderful experience. Salesperson very knowledgeable and genuine. No pressure to buy. Excellence in all aspects. I Would highly recommend to anyone considering a new Mazda.

Rumiss

25 de jun. de 2015

Me and my wife bought our new 2016 Mazda 6 from Hiley Mazda. We were both very pleased with the service. The sales associate, (Jennifer Bethig) was very helpful. No pressure sales tactics at all. She just allowed us to judge for ourselves to whether we felt it was right for us or not. Thanks Jennifer! This is the first Mazda we have ever owned and so far it's been a pleasure driving it. It's just ashame they don't make full size trucks. That would definitely be my next purchace from Mazda unless I decide later to get another car. Either way. I'll be back to purchace another Mazda from Hiley. Feels like family there!! : ) Thanks Hiley!!

Taylorbox

19 de jun. de 2015

Ernie Wright and the other staff I spoke with were all very pleasant to work with. We had productive discussions and within a short time found the vehicle that matched up very well with my interests. I would highly recommend these good folks for your next car purchase.

Shasta21182

5 de may. de 2015

I really enjoyed the friendliness, and the hospitality of Keith Robinett. I enjoyed the entire experience. He was very helpful and worked hard to get a payment that I could afford. He did not force me to look at anything else, and he was wonderful. I would recommend him to family and friends.

PJABLA

22 de abr. de 2015

We got a good price on our new CX-5, a good price on our trade-in, and never felt "pressured" by Keith. Keith even offered to meet outside normal business hours to accommodate our schedule. He knew his product and did an excellent job explaining the options on our new vehicle. I highly recommend Keith and Hiley and plan to return when we purchase our next vehicle.

kramsey24

23 de mar. de 2015

I purchased my first car at Hiley Mazda. Mr. Robinett met me with a smile and worked tirelessly to get me a great deal on a fairly new car. It was in great condition and he was able to get the payments down to a price that I loved! I realize that the process of buying a car can be one that is hours long, but with the great customer service he displayed, it seemed like a matter of minutes! He made me LOVE Mazdas! My car couldn't be more perfect for me!

kbreuers

17 de mar. de 2015

Keith Robinett made this experience extremely easy. Wholeheartedly recommend working through him for your next purchase on the internet or at the dealership. Check out Mazda financing as well. Kevin BreuersDecatur, Al

rmkirby

25 de feb. de 2015

From the beginning, Keith Robinett was professional, friendly, straight forward, and knowledgeable! He searched all the options for me and let me decide! Never once did he pressure us! We actually bought our pretty Mazda over the internet/phone. I have never done this before but Keith walked us through everything - He even met us 1 1/2 hours away to deliver the car! I highly recommend you call Keith and buy from Hiley! Hiley and Keith made buying my 16 year old her first car affordable and easy! Excellent car buying experience in all respects!!

justinbarr00

4 de feb. de 2015

Keith was friendly and straight forward from the start. He came down to a reasonable price and was no nonsense on the financing rates. We found a smudge on the car that we couldn't get off and he took it to to the back and returned it with the spot removed. The car I drove to the dealership had a tire that was a little on the unsafe side (belt showing), so he jacked up the car and replaced the tire with the spare himself. He found us some discounts and even offered to drive several hours so my co-signers would have less inconvenience. At no point in time did I start to get the "something about this is fishy" feeling that I get at so many dealerships.

rebeltherebel

2 de feb. de 2015

Highly recommend asking for Keith. My son totaled his new vehicle, so this could have been extremely stressful. Keith was very knowledgeable, friendly, and zero pressure! He listened to what I wanted and needed. He understood that safety was my major focus so it became his focus as well. My 21 year old daughter spent the day car shopping with me and at the end on the day, she questioned why so many people dislike car shopping. She actually enjoyed the process. Keith took the extra time to show her a vehicle on the sister lot that she is interested in purchasing after college graduation....next year! Above and beyond and willing to take the extra time....that is how I would describe Keith.Finance/paperwork process was also quick and painless. Thanks!

DutifulDaughter

20 de ene. de 2015

Let me preface this review by stating that I was shopping with my father who is a quadriplegic. I'm sure no one at Hiley has dealt with a customer who can't even drive before, so our experience was probably a new one for everyone. We went in on a chilly Tuesday morning and were immediately greeted by Earl White. We were there to look at two specific vehicles. Earl took note and quickly headed off to find what we were looking for. Due to my dad's disability, Earl brought the vehicles into the bay for us so we could look at them without being fully exposed to the elements. I eventually took the second vehicle a 2015 CX-5 for a test drive, but before we left, Earl made sure my dad was going to be comfortable while we were out. The whole experience was really easy and laid back. Earl was very knowledgeable about his product and explained things well. Blake in financing was also very helpful, extremely patient while Dad signed papers to the best of his ability, and not pushy at all when we explained we were right within our budget and weren't interested in the add-ons. Overall I was very impressed with the dealership. If I had one complaint, it would be that things seemed to take a long time to process once we decided to buy. This is most likely due to the unusual nature of the sale since my father was the one purchasing the vehicle and cannot drive.

wifepleaser

6 de ene. de 2015

Needed to replace a vehicle for my wife and ended up in the small SUV category. Sales persons took the time to explain features in good detail, demonstrating them on separate test drives for myself and my wife. Going through the purchase process was straightforward, and after purchase received a very thorough walk-through of operational procedures -- again, with a sales person. Based on this experience, easy to recommend these folks.

sthune

3 de ene. de 2015

Keith at Hiley Mazda sold us a 2014 Subaru XV Crosstrek. He responded to a Christmas Day email that we didn't expect a response to until the next day. We went into the dealership and bought the car on Saturday. Very easy process. Keith is a super guy and we'd buy another car from him any time.

rrojas1979

7 de dic. de 2014

We were looking to upgrade our 2007 Honda CRV and Keith Robinett suggested to us the 2015 Mazda CX-5. We test drove the vehicle and enjoyed it a lot. He and his team worked very hard to get us an agreeable price based on our budget and was very accommodating with our down payment and trade-in vehicle. This is the second car we have bought from Mr. Robinett and we returned to him for our latest purchase due to the great experience we had when purchasing a 2012 Mazda 3. We will keep him and Hiley Mazda in mind for any future car needs.

MEG07

4 de dic. de 2014

Easy, simple process with honest people. Worked with Keith & Scott but impressed with entire team from management to finance. Highly recommend this dealership & the sales team I worked with. 1st car buying experience don't regret.

glenda bolzle

4 de dic. de 2014

After 12 years of owning a Mazda Tribute, which I loved and had no problems with, I felt it was time to purchase a new vehicle. I researched for over a year and had decided on a Mazda CX5. I have owned 3 previous Mazda's with very good results. After retiring and moving from the Birmingham area, I made contact with the closest Mazda dealer which was Hiley Mazda in Huntsville Alabama. I spoke with Keith Robinett over the phone and from that point on the decision to purchase the Mazda CX5 was pretty much decided. I told him I wanted a no pressure sale, and that I had done lots of research and I wanted to drive to Huntsviile and test drive the vehicle. He arranged everything around my schedules. I was impressed with the dealership and the friendliness of the employees. Mr. Robinett answered my questions, worked with my budget, and calmed the nerves of a person who had not had a car payment for a long time. The manager, the finance manager and Mr. Robinett were all very considerate and spent the time necessary with me to ensure I understood the process and I never felt the pressure that I have felt from dealerships before. This went a long way in my decision to buy from Hiley Mazda. I would recommend this dealership and most definitely Mr. Robinett .

dshurden

3 de dic. de 2014

I am a single female and do not enjoy the negotiating or car purchasing process at all. I have driven a employer-leased vehicle for 10 years and have been spared this drama. However, Keith Robinett changed that experience for me. He was kind, patient, knew the products, discussed them with me and helped me select the best vehicle as well as offered a good price. I am well pleased with my selection and would highly recommend Keith to anyone looking for a blessed shopping experience!

DK3

2 de dic. de 2014

I bought a Mazda 3, this is the first time I have purchased a Mazda. I am very impressed. It is so much fun to drive. Keith Robinett was great. He stayed late to finalize my purchase. It was a Saturday and I'm sure he wanted to go home. I did not feel pressured, although I had been looking online at the Mazda 3 for 3 or 4 months and had pretty much decided it was what I wanted. I recommend this dealer and Keith for anyone looking for a Mazda.

bamachris 89

2 de dic. de 2014

Keith helped us find the perfect Mazda 3. Price negotiation was easy, and Keith was very helpful in explaining all the technology features of the car. I would definitely recommend Hiley Mazda and Keith Robinett.

tnwhite

14 de oct. de 2014

This was my third time buying from Hiley (Caddie CTS in Dec 2010 for me, GMC Envoy in Jun 2014 for the wife, Chevy Malibu in Oct. 2014 for me again) and my second time buying from David Mcrae. Each experience was phenomenal and I highly recommend considering Hiley of Huntsville for your next vehicle and working with David. David won't try to pressure you into a deal and will go above and beyond to make sure you get the deal you want if you do end up buying from them. Overall exceptional dealership with friendly, knowledgeable staff.

Sarajane33455

1 de oct. de 2014

I bought a car from David McRae I would deffinately recommend him to anyone thinking of buying a car. Overall it was a wonderful experience.

Mel.Pk

13 de sep. de 2014

Drove lots of cars and almost bought something else but I knew I wanted to look at the Mazda 6 before I decided. Keith and Earl stayed late that night and made sure I got what I wanted. The Mazda 6 is a fun car to drive. Everyone was super nice and helpful.

Pauchilly

4 de sep. de 2014

Keith Robinett helped me find the new car I wanted. In fact, everyone at Hiley Mazda--from the receptionist to the manager--was helpful and friendly. Initially, I wasn't sure if the Mazda CX5 was quite what I wanted, so I shopped nearly every mid-sized SUV out there, both online and around the city, before making a decision. During this evaluation/comparison process, I made three visits to Hiley, and each time, I was warmly welcomed, my questions were answered, and there was no aggressive hard sell--not that I required selling as I had previously purchased a new 2007 Mazda3 Grand Touring at Hiley and have had absolutely no problems with it. That too was a good car buying experience, but the entire staff has changed since then. When I retuned to get my CX5, Keith Robinett assisted me. He took my husband and me (yes, me is correct here) for a test drive, and he explained the car's features and answered all our questions. He took time to demonstrate some of the car's new technology, helped me set up my audio system and bluetooth, and welcomed me back if I had any questions or problems (I bought the car on August 29 and went back today, Sept. 2, for help with my iPod, and Keith resolved the problem). He also made sure I got the best price and just the vehicle I wanted. He is the perfect sales representative--friendly, professional, knowledgeable, and helpful. I'm a retired professor from Detroit, and I've purchased many a car in the Motor City, but I've never had a more pleasant experience buying a car. I highly recommend that you go see Keith if you're in the market for a Mazda, but everyone at Hiley was wonderful to us. I'm loving my new CX5!

knightde

29 de ago. de 2014

We have never been treated as fair and with the level of service with any other dealer than what we've experienced at Hiley VW Mazda. Highly recommend!

AdryHoov

9 de ago. de 2014

Tairon Payne was extremely knowledgeable and not pushy at all. He made my husband and I feel extremely comfortable and worked with us in our price range. We had visited a few other dealerships prior, but once we came to Hiley Mazda we knew we didn't want to go anywhere else. They made the entire experience wonderful, and we felt totally comfortable with our purchase. I love my new car and I will definitely send anyone who is in the market for a car to Hiley Mazda.

Laiaconab

3 de ago. de 2014

Everyone was pleasant and accommodating. Answered all my questions competently and did a good job explaining the electronics. An overall great experience. Love the Mazda 3!

DSD1957

23 de jul. de 2014

Ed and Justin were very knowledgeable about the vehicle and answered all my questions and more. The thing that set this car buying experience apart from any other is the respect and no high pressure tactics. I have had my vehicle for just a little over a month and love it. The paperwork went smooth and all in all I am one happy Mazda owner. I would recommend Hiley Mazda and associates to all my friends Have not had any service work yet but believe it will be a good experience also.

Dad Vette

9 de jul. de 2014

Keith was very courteous and low pressure. He knew the major and minor attributes of the Mazda 6. The price quoted with my 2002 Camry trade in and loyalty discount (Mazda 3) was fair. He completely answered all the questions my wife and I asked. I bought a Mazda 6i Touring. Keith provided a very thorough tutorial on the electronic features of my new car. He even set up the Bluetooth and all my contacts. The level of service was above and beyond the usual expectation level. I travel a lot to teach and consult, and have driven new models of Camry, Fusion, Passat, Malibu and Altima. The Mazda 6i outperformed all of them and was far more economical and had superlative handling/ I would not hesitate to endorse and recommend Hiley Mazda and Keith Robinett with regard to price, customer relations and business practices.Bruno Wengrowski, Madison AL

jandscurry

2 de jul. de 2014

We traveled from Chattanooga to see a used Jeep we had seen on the Hiley website. Keith was very helpful and a pleasure to work with. A surprisingly quick transaction, and our daughter was thrilled with her jeep. Thanks so much!!

danaboatright

25 de jun. de 2014

Earl White is a fantastic, friendly salesman. He is very knowledgeable about the vehicles and is not pushy. If you go in to buy, ask for Earl.

DuffySwann

27 de may. de 2014

Tairon was exceptional in providing a great experience with our first Mazda purchase. Even with our 2 year toddler along for the car buying trip, Tairon never missed a step and handled everything with friendliness and kindness. It was a pleasure to have had him as our salesman.

polo82

23 de may. de 2014

I've purchased a vehicle at this location before, which was then under another name. I came back because of the people that we dealt with (Reggie was our 1st Salesman) at the dealership. They were very friendly, positive and ethical. Why not try them again?This time we worked with Keith Robinett, and once again, he made the process and decision making easy, hassle free and as non-intrusive and stressful as this type of transaction can be. Melvin and Tairon also stepped up and represented the Hiley Group as true professionals, and as cordial as they could be. The experience with the sales team was exceptional. And then of course, comes the paperwork. To my delight, Reggie was the financial guru, having been promoted some time ago. His guidance and education of the process to my son Marcus was great, and put us both at ease, which is hard to do when it comes to me spending money. Overall, this is an outstanding team, and the Hiley Group should be happy and proud to be represented by such quality people. My next car search, new or used will begin at Hiley, and Keith. Give them a shot, and you will not be disappointed.

jrs214

15 de abr. de 2014

My husband and I bought a 2008 GMC Acadia on April 5, 2014. We had a very nice sales person (Brandon Garcia). The Business manager was great and everyone else we came in contact with was nice too. Brandon told us they would throw in a warranty with the car. We assumed it was free since it was "thrown in". But when we signed the papers it was an additional $2800. Fast forward 8 days and the transmission is going out. So thankfully we have this $2800 warranty because we now have to get the transmission replaced. My husband called the warranty place and they said to take it back to the original dealer that we bought it from. We called Hiley and they said they will not work on it, take it to GMC (which I would prefer because they know what they are doing). So, all in all I am very disappointed with this experience. I feel like they knew something was wrong with this car before they sold it to us. And seeing that we only had it 8 days when the trouble started, it seems like they would try and make the situation right with us.

Briankirkwood

2 de mar. de 2014

After dealing with a plethora of car dealerships, I was very frustrated with my offers and used car dealers. Luckily, I chose to visit Hiley Mazda. Hiley was a different experience than the other dealerships I had been looking to do business with. From the moment I started interacting with Keith Robinett, I felt as though he wanted to do business with me. I didn't get this feeling because he seemed eager to scam me or over charge me. He honestly wished to make a deal that could be of mutual benefit to me and the dealership and had the power to negotiate with me until that point was found. This was a low pressure situation with a salesman who was knowledgable on his product. I now have a fully functioning car in my drive way that I paid less than KBB suggest retail price for. I recommend doing business here and choosing Keith Robinett as your sales man because I am confident you will have the same feeling, if you choose to do so.

Emacomber

27 de feb. de 2014

This was my first time buying a car on my own and it was a very easy and comfortable experience. Tairon Payne was excellent hellp and wonderful to work with. He was very friendly and made selecting and buying my car a breeze. I would definitely recommend Hiley Mazda in Huntsville.

fwbslb19

21 de feb. de 2014

My name is Frank and I visited Hiley Mazda for the first time today. My wife and I took a test-drive in a Mazda 3 and we were impressed with the vehicle. The handling and comfort was superb. Tairon was very friendly and courteous, demonstrating his keen knowledge of all aspects of the vehicle's standard and optional features. It was an enjoyable experience and we came home with a new Mazda 3.

MarkHatfield

28 de ene. de 2014

I have owned a 2002 Mazda Tribute almost since it was new and have taken very good care of it. I parked the car in my driveway on a Thursday evening, Sunday morning during breakfast I saw smoke roll past the window and found the car on fire! I put the fire out with a fire extinguisher very quickly but it sustained some damage. The wiring harness was melted, the brake booster and master cylinder where burned. I called my insurance company and the car was towed to Hiley Mazda in Huntsville Alabama. After nearly two weeks Hiley provided an estimate of $3100 to repair the car which included replacing the above mentioned parts. Later that day I received an email stating that Hiley had determined the fire had started because of a defective ABS module that had an active recall. Hiley stated that Mazda would repair all damages at no cost to me or my insurer. After two more weeks Hiley called and said my car was ready to be picked up that all repairs where complete. I arrived to get my car and they parked it at the service department door. I started the car and opened the hood to inspect the repairs. The engine was shaking like crazy and misfiring. I shut it off and continued looking. Immediately I noticed an obviously "repaired" wiring harness and fire extinguisher residue everywhere. The harness was twice the size in diameter it was originally and had aftermarket plastic wire loom over it with tape and tie-wraps on it. I asked Shane the service advisor why it was running so bad and why the harness was "repaired" instead of replaced like the original estimate had said. She stated that they did what Mazda authorized them to do. I asked to see the service manager and Stan Fields showed up ten minutes later. Stan said he was shocked because the car ran fine earlier and said he would take care of it. I asked about the dash warning lights that where on, including ABS, BRAKE and check engine, Stan said he would take care of it all. I asked about the harness and Stan said he would talk to Mazda and agreed the repairs where sub-standard and stated that he agreed with me 100% that I was right and he would be upset too if it where his car. Stan then stated that the reason they "repaired" the harness was because a new one was not available any more. I left the car with them to fix it again and went home. I then Googled the harness for the car and got several suppliers instantly. I called Stan and told him this and he asked me to email him the links which I did. After a few more days Stan called and said the misfiring was found to be faulty spark plugs and coil packs and that he had ordered new ones. He also said that he ordered a new harness and expected to receive it within 48 hours. Three days later Stan called and said the repairs where in progress but the supplier called him and said the harness was not available. He said the harness we needed was a "S" suffix versus the "A" that he had ordered. I stated that I would search the internet for him again if that's what it would take. My search revealed that the part number he gave me does not exist. I fully believe that the original part IS the correct harness. Several more days passed and Stan called said the car is ready except for the harness replacement and that there was nothing else he could do. I voiced extreme displeasure to Stan, and Mazda customer service, who I had been working with from the beginning. All of them told me they were sorry but they had done all they were willing to do. I picked the car up today and brought it home, start to finish it has taken EIGHT WEEKS. The car is repaired to where it is running, but in my opinion, which is Professional since I have been an Electrician for 33 years; this harness repair is not acceptable automotive wiring methods by any standard. What Hiley has done is a Band-Aid repair with plastic covers, tie wraps and tape. Service Manager Stan Fields told me that all the coil packs and plugs had been changed, none have. The wiring harness is really quite pathetic. The wires are as I suspected, spliced. Unfortunately whoever did it used a bit too much heat on the heat shrink as he actually burned the shrink and wire insulation in several places. How ironic. He also failed to use the same color insulation on one wire. Another is mismatched in size from one side of the splice to the other. The wires are not uniform in length so he made nice little kinks and loops back and forth. The plastic wire loom used to hide his handy work is poorly sized. Even the electrical tape used to cover this mess up was the cheapest made and would come unraveled in a short time. I did not cut off any of the heat shrink to look but I imagine the connections are not even soldered. If they are I'm sure it's done as poorly as the rest of the job. I also noticed two brake lines badly burned that where not replaced. I have never seen such lousy, unsafe, unethical work in my life. Stan and his alleged mechanic should both be fired. All Mazda employees involved should be ashamed and embarrassed. I am not parking the car in the garage or too close to my home in fear of another fire. I find it strange that when Hiley quoted the repairs of my car to the insurance company it stated "replace" the wiring harness at a cost of $881 in parts and $480 in labor, then when Mazda is liable it changed to $0 in parts and three hours labor on the invoice. Guess the difference is in who is paying. My insurance adjuster appraised this car at $6100 after the fire; I don't think I could even sell this car if the buyer looked under the hood. It certainly would not pass an inspection by a mechanic which most people do when buying a used car. I also would not sell it without disclosing the issue to a buyer since I am honest. This has greatly reduced the value of my property and my 17 year old daughter is afraid to drive the car now. I can't really blame her.

cindycrawford06

28 de ene. de 2014

Wow on friendliness and customer service! We visited this dealership twice and raked Tairon Payne over the coals for an ungodly amount of time about all the features, price, comparisons, etc. Not only was he friendly and knowledgeable, he was extremely patient with a pair of picky shoppers. Took us three months to finally decide what brand, make, etc. we wanted, but when we returned we were very pleased with our experience. The entire staff was friendly and helpful. They gave us a very good price. And Tairon is fun to work with...kind of reminded me of Forest Whitaker. He has some unusual hobbies and talents...ask him when you go there!

iamfortner

28 de ene. de 2014

My experience with Keith and Hiley Mazda of Huntsville was outstanding and well beyond my expiations! I would gladly recommend this dealership to anyone looking to purchase a new or used vehicle.

JoshCrosby

21 de ene. de 2014

I purchased a 2008 BMW 335i from Hiley. Keith was very professional and helpful. He was not pushy at all and worked with me to make me a deal that I was willing to go with. I would definitely recommend Keith and the sales team at Hiley Mazda for anyone looking to buy a previously owned vehicle.

Clarkryan16

7 de ene. de 2014

Keith down at Hiley Mazda/Audi was a friendly, honest and upfront salesman. I have USAA insurance and they honored every bit of my member discount, and even stayed after close to make sure things ran smoothly(I had to drive 96 miles to get to the dealership). There were no games or gimmicks, they were simply upfront about the cost, and my approval. They actually got me approved for a lower rate than my bank! But, most importantly everyone at Hiley was polite and friendly to my daughter, got her skittles and a cup of water too! And as if it couldn't get any better, they dropped my rental car off at Enterprise for me. Thanks Keith, that my the ride home a real Trip! Honestly, I would reccomend Hiley Mazda/Audi to anyone. It was worth every minute of the 96 mile drive!

cransom2011

31 de dic. de 2013

My husband and I found a 2003 Mazda MPV online at this dealership and went two days later to look at the van in person. We were a little worried at first, but the staff made us feel a lot better about the van and even gave us room to make up our minds without pressure. I'm very glad we bought this van. In the month we have had it, the van has made a trip from TN to GA and from TN to SC. Runs great and no issues. Would buy from this place again and would recommend to friends.

dbutler99

27 de dic. de 2013

Tairon and all of the employees were friendly and great to work with. We were buying the car for my 17 year old son. Tairon treated him like an adult and involved him equally, if not more so, in the discussions. Tairon took a great deal of time and patience in teaching my son how to drive a manual transmission during the test drive. The sales process was very quick and easy. The price was fair, negotiations were professional and reasonable and there was no pressure at all. I would definitely shop at this dealership again.

AdrienneBrown

24 de dic. de 2013

I gave Courtney Brown this rating because he was very respectful. He took the time to explain every detail of the process in the simplest of terms.

welchbr

15 de dic. de 2013

Bought a used Mazda 6 for my son at Hiley Mazda of Huntsville yesterday. Tairon Payne was our salesmen and he was great! He was super friendly and went out of his way to make my son feel involved in the process. I highly recommend buying from Hiley Mazda of Huntsville, I'll definitely come there again! Thanks Tai!

bbpg

26 de nov. de 2013

My husband and I purchased a truck in early October from Hiley. I must say it was the easiest car buying experience we have ever had. The process went smoothly and quickly. It was a bonus that our salesman, Melvin, was also hilarious! He was not making silly jokes to win us over but instead was honestly funny and personable. He and the gentleman who helped us with the paperwork, Mr. Allgood, I believe was his name, made the purchase enjoyable. Thanks!

Jamison901

25 de nov. de 2013

Purchasing from Hiley was really easy and smooth. I was shocked at the fact that I was in and out within no time. Justin was salesman was very knowledgable and professional he walked my wife and I through the entire car purchasing experience without any pressure to buy. I will return to Hiley.

WesConkle

21 de nov. de 2013

I worked with Keith and Melvin to purchase a used car that they had taken in trade. I expected it to be a struggle but they made it easy. They were respectful and helpful. I was able to purchase the car for a great price, and had a great experience. I've bought a lot of cars, and this was one of the most pleasant dealer transactions I have had.

MySky

20 de nov. de 2013

The staff at Hiley Mazda were really professional and fought for me when it came to my wants and needs in the car buying experience.

dhevans

20 de nov. de 2013

I had a great experience when I went to Hiley Mazda looking for a new car. I am a loyal Mazda driver and this is my fourth Mazda purchase. Keith was very helpful in finding just what I wanted and keeping in touch about details throughout the entire buying process. Very professional and friendly service. No pressure selling! I love the new Mazda CX5!

r_farmer22

18 de nov. de 2013

After going to just about every dealership in Huntsville I ended up buying my vehicle from Earl White at Hiley Mazda. They were extremely helpful while not being too pushy. They treated my family and I with respect throughout the entire process. They also respected our budget and didn't try to get us into a brand new car. Earl did suggest a newer car than we were looking at but I told him we weren't interested so without making us feel uncomfortable by being too pushy we moved forward looking at the cars more in our price range. Other dealerships will make you feel cornered but I felt comfortable buying from Hiley Mazda. I would recommend anyone to go here and I will definitely return when I need to purchase again.

pbushlockhart

9 de nov. de 2013

It was a great buying experience. Being female, it is often the case that the salesmen will talk down to you. This was absolutely not the case with Tairon Payne and the others I dealt with. It was a no-pressure purchase. I will definitely recommend the dealership to others. I definitely felt that my happiness and satisfaction with the purchase was more important than simply making a sale!! Great job!!

Charliep1

6 de nov. de 2013

Tairon made this experience very pleasant for my wife and I. He was very friendly, flexible and very knowledgable. He made us feel like we were apart of the Mazda family and that's why we chose to not only buy from him now, but to also buy from him in the future. Pleasant experience from everyone we met during the purchasing process. We definitely recommend You see Tairon if you are interested in a car. Great great great dealership, quality service and Friendly people.

bfranklin

4 de oct. de 2013

When I pulled up to the dealership and stepped out of my car, Courtney was right there to greet me with a warm and welcoming smile. As I explained what I was looking for, he helped me narrow down my search by test driving a few different cars. He was able to hone in on my exact needs and found the perfect fit by doing so. The entire experience was pleasurable due to Courtney's apparent desire to give the upmost customer service. I would definitely recommend this dealership to others looking to buy a new car and l look forward to doing future business with Courtney and Hiley Mazda.

147852

27 de sep. de 2013

Mr. Brown ensured I had a pleasant, informed, unpressured, and joyful buying experience. Top notch salesman, truly one of the good ones. He enjoys his position and it shows, his demeanor is perfect for anyone that desires an enjoyable car buying experience.

tyreejohn

26 de sep. de 2013

This was such an easy, positive experience! Corey listened to what I needed & wanted & make this a QUICK, enjoyable transaction! I have ALREADY recommended this dealership & Corey!

Tremadd22

4 de sep. de 2013

Courtney Brown was an excellent help in purchasing my car, he was knowledgeable of his craft and accepted what I wanted as a customer and did what he could to fulfill my requests!

87pcrisafulli87

31 de ago. de 2013

I had an extremely satisfactory experience purchasing my VW Jetta. Shane and the team were very helpful and knowledgeable. I love my car and will continue to deal with Hiley for the next vehicle.

cse780

29 de ago. de 2013

Hello,I think the Internet Sales Manager/General Manager and Courtney Brown(our salesman) did great with our last purchase from Hiley Mazda. He was able to sell us a great looking(and driving) Toyota Corolla S model and "move a unit " that day. This allowed for a low price on the vehicle we were buying. We also got a great trade-in amount for the car we owned at the time(which was being worked on in the KIA dealership at the time.) Overall, I brag on Hiley Mazda all the time now because of what they did and it always makes other dealerships squirm in their seats, lol and gives me more hope as a consumer. By caring more about getting us a great deal and choosing to move a unit/inventory vs. make a large profit off of the car like many sales managers like to do, Hiley won a great customer, by not being greedy. I hope to do business with them again soon, I am looking for a good Infiniti G35 or G37! Respectfully,Chris E.

hsvfire

20 de ago. de 2013

THE SALES PERSON WAS GREAT AT HIS JOB. HE TOOK THE TIME TO EXPLAIN THE DIFFRENT ATTRIBUTES THE VOLKSWAGEN CC HAD TO OFFER COMPARED TO THE AUDI A4. THE PRICING I RECEIVED FOR MY LEASED TRADE IN WAS GOOD BUT NOT GREAT.

Clifford2

17 de ago. de 2013

Mr. Brown was courteous and polite. He was friendly and easy to talk to and made my wife and I feel comfortable. Mr. Brown was very knowledgeable and took a sincere interest in answering all of our questions. Our entire experience from the moment we stepped out of our vehicle to the time we drove out of the dealership parking lot was a very pleasant experience.

amalcolm

22 de jul. de 2013

Tairon's the salesperson you hope you'll meet when buying a car - respectful, friendly, knowledgeable, patient, and attentive without being pushy. Great work, thanks!

heatherfachetbond

1 de jul. de 2013

Brandon Garcia was my first sales rep and he immediately put me at ease. He was very knowledgeable about both the car in general and in specifics. I would have bought the car on the spot if my hubby had been with me. Hiley allowed me to take the car home on loan so he wouldn't have to take off work early to come to the dealership.Overall, a perfect car buying experience.

meouzts41

28 de jun. de 2013

We had a great buying experience!!! Melvin, Blake, and Keith did everything plus some to get us in the car we wanted with the numbers where we needed them! No hassle or pressure, straightforward!!! Will definitely do business again, and be recommending them to our friends!

ChristineSchupp55

27 de jun. de 2013

best service- best price on a VW Passat 2013 in Alabama- very super friendly crew.We drove up from Birmingham and would do it again if we had to!!!

crisafulli123

26 de jun. de 2013

Keith Robinett, salesman at Hiley Mazda very knowledgeable about the products he sells, doesn't pressure you,and makes you feel satisfied after you make a purchase.

Jetta_2013

26 de jun. de 2013

I was able to get the vehicle (VW Jetta Hybrid) in the color and interior I wanted. Keith Robinett and the Sales Manager were able to find the vehicle elsewhere and get the vehicle here in a couple of days. They did it in a professional manner, friendly without high pressure tactics. I was very satisfied with the service and experience. I would recommend the dealership to friends and other customers looking for a vehicle. Overall it was an excellent experience.

tykiamastin

26 de jun. de 2013

I called the dealership to inquire about a vehicle I saw online, I spoke to Keith on a Friday afternoon and he told me they would work on the deal and call me Saturday. By 5 pm the next day Keith was following me to drop my new car off! Everyone was great, they are knowledgeable and kind people. No shady dealer business at the dealership, just people who want to help you. I love their ethics and I will definitely call them the next time I am in the market for a vehicle. Thanks again to Keith and Melvin!

Sunflower117

25 de jun. de 2013

Mr Keith had been working with me for months. He was very patient and helped me pick out the perfect Mazda 3. He even came up on a Sunday so I could test drive the car. From the beginning to the end the whole Hiley team was very friendly and professional. I would recommend Hiley to annyone looking for a car.

simonti12

25 de jun. de 2013

This was the second time I had the pleasure of purchasing a car from Keith. I was surprised when Keith recognized me and greeted me by name. It was a very professional atmosphere, yet extremely friendly. I wish more businesses conducted themselves like this one.

MarcoGonzalez

21 de jun. de 2013

Keith Robinett was very helpful and knowledgeable. He was not only showing me a great car he was showing me a car he also drives himself and speaks highly of the "Mazda 3". Keith was very patient and explained or answered any question I had. He also helped me have a great experience for my first car trade in with extra recommendations from window tints to setting up my car Bluetooth headset. Not only that he didn't try to push on a car i didn't need nor did he not hesitate to tell me what was a better deal overall out of all my choices to get the more dollar i was spending. To top it all off he brought me my car when it was ready fully detailed with a full tank of gas. :) He continue to recommend his services for anything i needed if i had any other questions or wanted to service my car in the future. I recommend that if you are thinking about buying a Mazda or getting any service for your vehicle, to please ask for Keith Robinett you won't be disappointed whether you purchase a car or not.

susanfking

21 de jun. de 2013

We love our new Mazda CX-9! Our buying experience was very seamless, pleasant and transparent thanks to Keith Robinette. From the moment we arrived at the dealership Keith gave us his undivided attention. He was especially helpful in explaining the "tech" part of the car - like taking time to demonstrate the bluetooth feature. We were given an excellent trade-in price on our Envoy - (I had already check the KBB value before coming out) and a fair price on the CX9. Keith is professional and warm - yet believable - in his approach and we could immediately understand why his credenza is filled with salesman of the month awards. I assume that means he has lots of referral business, and we will certainly encourage our friends and family to visit Hiley Mazda and work with Keith Robinette. We also enjoed meeting Matt Meyer - the manager/owner. He runs a "new age" dealership in Huntsville- no remnants of the "old school" car lot with the terror of "commission hawking" and slick talkers. Everyone in the showroom was very friendly and supported each other like team members. Obviously, we enjoyed our experience at Hiley Mazda.

cchan4

21 de jun. de 2013

This was our 4th purchase from Hiley. Matt K goes above and beyond customer service. Always a pleasure working with Matt. Keith was great too. Keith was very helpful and knowledgable. Very patient in explaining how things worked. We recommend Hiley to everyone we know!

Abanta4

15 de jun. de 2013

Mr. Payne went way above and beyond normal expectations. Since I was by myself he even drove 20 min to deliver my car to my home. Highly recommended.

amycav116

13 de jun. de 2013

I gave this rating a perfect score beacause it was the best possible car buying experience I have ever had. I did my best not to test drive, because the sales people before make me nervous, and usualy put a lot of pressure on me during the test drive. I expressed my concerns about test driving to Earl, and he explained to me that to really get a feel for the vehicle, a test drive was neccessary. He made me feel really comfortable about the test drive. In fact, he offered to drive the vehicle to a relatively secluded spot, where there was not much traffic at all, and then let me drive. That approach really worked well for me. Turns out I loved the vehicle and ended up buying it. I cannot say enough good things about Earl. He is very personable, and really took the time to get to know me and develop a rapport with me and my father. He answered any and every question that I had (I had done research, and compared a few vehicles online). Earl told me the differences in a few comparison vehicles, without bad mouthing the other ones. Very knowledgable. At times he had to explain things more than once, that I didn't understand. He was very patient while I was asking all my questions. During the test drive, I actually felt comfortable, because Earl did not even talk about the car we were driving much, except to show me some features. We all chatted (me, my father, and Earl) about normal stuff. I learned about his family and that he was from New York, and we told him about ours, as well as discussing the unnecessary need for turnabouts. No pressure at all.After all was said and done, and I had purchased the vehicle, Earl went over all the manuals, introduced us to all the departments (service, parts, etc) he gave me the opportunity to ask questions, and then helped me get situated in my new vehicle (set up my bluetooth, and navigation, went over all the controls, etc). He then told us if we needed anything, to give him a call, and he'd be able to help. The most impressive thing about Earl was that before we left, he told us that he was not only our car salesman, but he was our buddy. For example, if the car is getting serviced and we need a ride somewhere, he'd be the one taking us, with a smile. I really do feel like Earl Is my buddy! It seems like the whole Hiley team is that way, too. Blake in financing was very nice, funny, and super helpful, answering questions, and explaining all the forms. He even got me a lower interest rate then what the lender had initially offered. As I said before, this was the best car buying experience I have ever had, my new CX-5 is AMAZING, and I would recommend this dealer to anybody, any day! It seems that Hiley Mazda Huntsville is one big family and it shows by the way everybody treat their customers, and each other!

wesbrobinson

12 de jun. de 2013

Keith was great to work with and the experience was made easy and enjoyable by all who worked there. I was impressed with the friendliness and courtesy of the staff. Everyone was straight forward, it felt more like buying a car from someone I knew. Thanks a lot for the great experience.

LanceIngram

11 de jun. de 2013

Keith did a great job working with us, and showed his character in several ways. Keith ended up sharing our sale with another dealership sales employee who had briefly met with us once on a previous stop into the store. Then, when the paperwork resulted in a small overcharge for our purchase ($40), Keith drove to our house to deliver the overcharge to us to make the deal right.

babs61

11 de jun. de 2013

Keith was great at answering questions and working with us. We happened to visit on a Sunday and Keith was there and treated us as if he had always known us. They worked with us on getting the best trade-in value for our car. We love our Mazda 6. There was no hassle or pressure. We would highly recommend Hiley.

nscottlands

3 de jun. de 2013

I had the best expierence purchasing my new Mazda from Hiley Mazda. Justin was very knowledgable, friendly, and he didn't pressure me into purchasing at all. I will be back to purchase another vehicle!

sheilar

17 de may. de 2013

Tairon did a great job of explaining the benefits of our car not only to us but was thorough at going over how to operate everything with our daughter who will be driving it. He was informative without being pushy. Everyone we met at the dealership was friendly and helpful

richardlvance

24 de abr. de 2013

Mr Payne and Hiley Mazda worked with me to get the car I wanted including dealer installed options at my pace. They are "no hassle". I purchased with the COSTCO program and COSTCO required them to set up an appointment with me so that was the only hiccup,COSTCO was telling them to hassle me. Mr Payne and I worked that out and I will provide feedback to COSTCO to stop that hassling on their end. I had special needs on financing and title as well as assurance the warranty would be honored in Mexico. Hiley Mazda worked to resolve each issue. I am very pleased and do highly recommend Mr Payne and Hiley Mazda.

EdwardH

14 de abr. de 2013

Purchasing a vehicle at Hiley was the best experience I have had in buying a car. The customer service that I receive was beyond my imagination. My sales consultant Justin walked me through the process with ease and made sure that I drove off the lot in the right car. I love my car and even better the deal.

Drecy

9 de abr. de 2013

I recently purchase my new Mazda from Justin. He as very knowledgeable and answered all my questions not to mention the good deal that I recieved. The process was made simple and fun by Justin. I will recommend all to Hiley!

Rycbar1207

30 de mar. de 2013

I thoroughly enjoyed my buying experience. The price for the CX9 was good, and the people were friendly. They weren't over bearing and I didn't feel pressured to buy.

lakew

30 de mar. de 2013

Having just experienced an unsatisfying sales experience at a nearby dealer we went to Hiley Mazda today. We were not sure we wanted to buy today. Justin and Michael were very friendly and easy going and worked very hard to meet our conditions. Were it not for their manner of customer interface we surely would have left without buying. They made the sale. Then to top it off, Blake in Finance was highly knowledgeable and entertaining and friendly. So in sum they worked with us on the price and some perks and treated us very well all the way through. This sales experience stands out in my mind as most unusual. I will surely return to Hiley.

RayCruise81

30 de mar. de 2013

Friendly sales associate. Good location. Decent price though, and they really worked with me on it. I bought a CX5 from them, and I don't have any regrets. Overall good shopping experience

Charlie1972

29 de mar. de 2013

I don't normally shop at dealerships, I feel like the people only wanted my money, but Keith was very friendly. He made it seem like he wanted me to have a car that fit me

tattednav

20 de mar. de 2013

My Review Of Hiley Audi Volkswagen Of Huntsville:I bought a 2008 Mazda Speed3 with almost 60k miles on Monday 3/11/13, when driving from the dealership back home (Birmingham), the first gear started to pop back out, it was after 8pm, had to get home because I had to go to work the next morning, next day I could not drive the car, it would not take the gears so I decided to take it to a shop after work, so I did, the news was THE FIRST GEAR IS GONE, I immediately called Joel, he said he would call me back the next day, he did around 11am, at this point I could not sit and wait so I called Mazda in Birmingham and the towing service and they took it, and they said THE FIRST AND THIRD GEAR ARE GONE, the TRANSMISSION must be taken apart and replace all the parts, it would take a week to have it done, so I don't have a car, I have to miss work, might lose my job, I tried to reach out to Hiley Mazda for help since I don't trust this car anymore, I don't want it, I want to take it back and off course they won't take it back, just got off the phone with Melvin, he was RUDE, INTERRUPTED ME WHILE I WAS STILL TAKING, TRIED TO MAKE EXCUSES FOR SOMETHING THAT DOES NOT HAVE AN EXCUSE, THE MAZDA SERVICE EXPERT TOLD ME THAT THIS DOES NOT HAPPEN IN JUST ONE MINUTE, THEY HAD TO KNOW THAT THIS WAS ABOUT TO HAPPEN AND THEY KNEW, WHICH MAKES THE SITUATION EVEN WORST, THEY TRIED TO SELL ME AN EXTENDED WARRANTY FOR $2500 WHEN THE CAR STILL HAD SOME DRIVETRAIN WARRANTY ON IT, BECAUSE THEY KNEW THE TRANSMISSION WAS ABOUT BE DONE AT ANY GIVEN MOMENT BUT MELVIN SAID: "I AM NOT GOING TO HELP YOU, I AM NOT TAKING THE CAR BACK, AND SAID THIS CAN HAPPEN TO ANY CAR AT ANY TIME" . Really? so besides all this they really believe people are stupid. All I wanted to do was return this car back to them and maybe purchase a new car from them, but with no support from them, I will not buy another car from them and will advise anyone I know to steer clear of Hiley Mazada. I know cars can be returned withing a few days of purchased because I have several friends who have purchased a vehicle and not satisfied with it and simply returned it. Nothing was wrong with the car and the dealer took it back. How about that... Hiley wont even take back a car that is going to have a new tranny in it, I was trying to give it back to them better than they sold it to me. So a word to the wise. Stay away from them.

Jennycurl

2 de ene. de 2013

Before I bought our Miata, I went to "interview" the dealership. I quietly asked other customers their opinions of Hiley's service, customer service, and their overall experience. Everyone I spoke with had positive comments. Two actually said they would go no where else in North Alabama to buy a car! Even though my salesperson, Tairon Payne, was new and was also with the Audi/VW side of the dealership, he followed up with me, answered all my questions, and found a co-worker from the Mazda dealership to finalize the details. My Miata and I have seen Shane in the service department only one time for routine service...a much, much better experience than I have had at other dealerships over the years! I would highly recommend Hiley to anyone.

NoahZark

31 de dic. de 2012

I bought a Mazda 3 from Keith and everything was very easy. He was very friendly. I would recommend this dealership. Thank you Hiley and Keith.

Todd Palmer

31 de dic. de 2012

I would like to thank Keith Robinett for the job he did on making my car purchase easy. Im from out of town and saw the car we wanted online. He did a wonderful job over the phone telling me everything about the vehicle. He worked so hard on the phone to make sure it was the car we wanted before making the drive. The drive was well worth it. I would recommend keith to anyone buying a vehicle. Thanks so much for everything.. Todd Palmer

metzrul88

27 de dic. de 2012

I have been extremely pleased with Hiley Mazda and have bought several automobiles from this dealership in the past few years. I would like to recommend Keith Robinett as the salesperson of the year for Hiley. Keith has been extraordinary in his relationship with me in the purchase of new cars. He is considerate, understands what I'm looking for, and goes out of his way to ensure that I purchase a vehicle without a lot of pressure from anyone. I'm not an easy person to deal with with regard to purchasing automobiles, but Keith definitely knows how I perceive things and has been extremely helpful in every way possible. Should I decide to purchase another vehicle from Hiley in the future, I would most definitely contact Keith as my salesperson. Thanks so much Keith for all you have done for me. Cheryl Metz

fleitasv

27 de dic. de 2012

I want to single out Keith Robinett for his excellent salesmanship. I traveled 150+ miles (despite having a Mazda dealership in my hometown) to purchase the MAZDA3 from Hiley because of his direct no-nonsense approach. I also want to commend Reggie Allgood for his patience and good work.

christinekamback

21 de nov. de 2012

Keith and Reggie were both very helpful and professional in my selection of the Mazda3.I needed a ride to the dealership on the day of my purchase and Keith came to pick me up promptly. Matt explained the pricing to me over the phone which really sealed the deal.Thanks to all of you at Mazda. I would recommend your dealership as well as the Mazda3--am loving it.Christine Kamback

edsandman

14 de nov. de 2012

I went back to Hiley and bought this second car from Keith mostly because Mazda makes an excellent car for our needs and he was so professional to work with. We bought a new Mazda3 Skyactiv the first time and we traded our 2000 Miata for a 2011 Miata PRHT that Keith just took in on trade. They are both great cars and the buying experience is pleasant and easy. They gave me a great price on both cars and super financing. I highly recommend Hiley and Keith Robinett.

blist1

22 de oct. de 2012

Purchased a new vehicle at Hiley Mazda and never did I expect such excellent customer service. My dealer, Justin Draper, was very knowledgeable about each vehicle and the sales process. Also, everything was broken down in a way I could understand especially being a first time car buyer. I would definitely recommend Hiley Mazda to anyone looking for a new vehicle.

Nedcarr

21 de oct. de 2012

I highly recommend Hiley Mazda dealership to anyone looking for a new or used vehicle. Justin and his manager Matt made everything simple. I made a simple call to the dealership as well as others and Justin really seemed to care about me and my family needs. We got a good deal without haggling and a great car.

Qubrown

19 de oct. de 2012

It was a pleasure to work with Justin in the purchase of my new Mazda 3 I love the vehicle and how I was treated at the dealership. Overall I was happy with purchase and the vehicle.

Zoomzoom256

2 de oct. de 2012

Justin made the car purchasing expierence worth while. He was very professional and not pushy at all as most salesmen are. I feel that I got a great deal on my new vehicle and I would recommend the Hiley dealership and Justin to anyone!

stevenbibb

30 de ago. de 2012

Great cutosmer serviceReally good and fast quality of workSales consultants and managers are very friendlyI had a wonderful overall experienceand reasonable prices that they are willing to negociate with

edmondpat

22 de ago. de 2012

Keith was very helpful and knowledgeable. Being a first time buyer, I had plenty of questions and Keith had answers for all of them. I want to thank him for being so friendly and patient with me.

aldenjoel

13 de ago. de 2012

Best car buying experience, hand down! No back and forth, no headaches. Got a great deal on my trade in as well. Will definitely be back.

ReManG

9 de ago. de 2012

Jamie Burns is an excellent salesman to deal with, he was always courteous and professional. He worked with us to locate and secure the model we wanted and when other options were available, let us know about them. He was extremely patient during our selection process, and did not treat us like we were just wasting his time when looking. When the vehicle we wanted was located, I recieved a call from Jamie on his day off, letting me know about it, excellent service.

edsandman

8 de ago. de 2012

Keith was very prompt and knowledgeable. I was ready to buy a car and had already done the research. He provided additional details about the Mazda3 and wasted no time getting me into the car and taking it on a test drive. I wanted to show it to my wife who was out of town and they let me take the car over the weekend. There were no high pressure sales techniques used which I really appreciated. The deal was done quickly and I was out on the road in my new car. I highly recommend these guys and would buy another Mazda from them.

Crusty

4 de ago. de 2012

Keith is the numder one reason that I would recommend the dealership. Of all my visits to pervious dealerships this one was the best of them all. I felt like I was visiting and old friend even though I had never met all of the men there before. I couldn' have had a better experience. It was a joy to do business with you all.

EmilyBrown

31 de jul. de 2012

I just wanted to say what a great team you have at Hiley Mazda in Huntsville! Keith Robinett assisted us and we couldn't have asked for a better experience! Keith was never pushy and was always respectful with the utmost customer service. He responded to numerous emails, texts, and calls trying to get us what we wanted and answer any questions that we had. We were back and forth for a few days and I know it had to be frustrating on his part, but he never once acted put-off or aggravated. We were very impressed and I would recommend Keith and Hiley to anyone who is looking for a car! Michael Ponter was also very helpful trying to help us to get our payments where we wanted them and great customer service! Very professional group:)

KLBlk

29 de jul. de 2012

Our son did all of the contact work in looking for our car. He said Keith helped him so much in the search for our Miata...first with info by phone, sending info/pics via computer, multiple contacts by phone with questions, etc. before we got to the dealership (we live in the Shoals area). Hands down...we would recommend Keith Robinett and Hiley Mazda of Huntsville to anyone. Matter of fact, we already have recommended them to a friend that is hunting a car.

riedersk

18 de jul. de 2012

I drove over 600 miles round trip to buy my new car from Hiley Mazda of Huntsville and I would do it again.The trade-in value they gave me was outstanding, as was the price on my new car. I saved over $10 a mile by buying from Hiley instead of my local dealer and I got exactly the car I wanted.Highly Recommended!Thank you Keith Robinett and Steven Childers.

bigblue1

30 de jun. de 2012

This was a very easy purchase . I work long hours and time is very important to me. Keith drove my new car to me . Thank you very much for your concern and thoughtfulness.

cotyallen15

28 de jun. de 2012

I traded in a 2011 Miatta for a Mazda 3 and the staff was really friendly. Keith went out of his way to help me and to get me a great price on the vehicle. He was a pleasure to talk to and very professional and kind. I will be referring all of my friends and family to your dealership.

susanlandgraff

28 de jun. de 2012

I had a coupon for the oil change, which is why I rated them good for price. However, when I walked in for my previously scheduled appointment I had to wait over 5 minutes to be helped even though 3 other employees were standing around. I then waited over an hour and a half for my oil change. I would have thought it would be quicker at 2:30pm on a Thursday.

cynb1026

7 de jun. de 2012

Jamie was very friendly, helpful and knowledgeable. I purchased the CX5 Touring. I love it so far. I would gladly reccommend Jamie and Hiley Mazda to anyone searching for a vehicle.

razorbac

3 de jun. de 2012

we met Keith on a Saturday morning around 11 am . my wife and I had driven in from Arkansas to buy a car. He was very helpful and knowledgeable. He had us in and out in a short while and on our way. Thank you Keith and Hiley Mazda.

Ps308

31 de may. de 2012

Corey was an excellent salesman. He made sure we new every possible option. He took a whole lot of time out of his day just to make sure we were taken care of.

eallen41

28 de may. de 2012

Bought lots of vehicles over 55 years. Professionalism exhibited by entire staff was extraordinary. No constant questioning nor excessive pushing of product. Greatly appreciated the entire experience and have alredy recommended you folks to several associates. Thanks... love the CX-5, just finishing our first thousand mile trip. Mileage and performance are great.

belyndadoyle

8 de abr. de 2012

I just bought a Mazda X5 and I love it! Corey Sircy was great to work with. He knew everything about my new car and spent lots of time explaining all the functions to me. It was one of the most pleasent car buying experiences I've ever had. I would definitely recommend Hiley Autos!

danat

30 de mar. de 2012

I am amazed at the experience I had when purchasing my new Mazda 3 from Hiley Mazda! My Salesman, Michael Ponter did an exceptional job working with me through financing to explaining and demonstrating all of the features on the car!!

countrygurl43

19 de mar. de 2012

they were very nice and i love the car i bought. Michael Ponter was a very good sales person.i will go back on my next car.

smithk2

22 de feb. de 2012

They offered a fair price using internet pricing, were not pushy, and made the process easy. This was for my daughter's first car and she enjoyed the entire process.

jefftown

9 de feb. de 2012

Overall Experance was very good. I went to the dealership late in the evening after work. Sales Rep James burns was very friendly and worked hard and stayed as late as it took to insure that I would leave in a new car.

risse

26 de ene. de 2012

This deler ship and all it staff and especially Keith Robinett made this sale possible. I would rate Keith at 400% and really that is not saying enought. He was so accomidating and helped us so much. In my opion he was outstanding and understanding and I feel his recomendations were just exactly what I needed to hear. I feel he was way above board and honest. Thank you Joy Risse1849 Rushing Wood Dr.Madison, Al 35757

randocom

24 de ene. de 2012

Everything was wonderful and I recommend this to all new buyers. This was good from the start. No pressure just helpfullness and respect. I am very, very satisfied

Robert J Joslin

19 de ene. de 2012

Keith went above and beyond to get us the SUV we wanted at a price that both parties were happy with. We are very pleased with the experience and the CX9.

lt4grandsport

9 de ene. de 2012

My wife and I bought a used Chevy Trailblazer last month from Keith at Hiley Mazda. The auto was in emaculate condition except for a trim piece on the seat, and two rear speakers that didn't work. With a little negotation, I was able to acquire the Trailblazer at a slightly lower price than advertised on their internet site, plus have them fix the seat and speakers. I am very skeptical about car dealerships and car salesmen, but Keith Robinett was very honest with us. I would definitely recommend Keith and Hiley Mazda.

lw2212

3 de ene. de 2012

We recently purchased a new Mazda CX-7 from Hiley Mazda. The overall experience was great. Our sales person Mike McLaughlin was very friendly and easy going and made the entire purchase experience stress free. We love our new CX-7 and it is our 3rd Mazda. If you're looking for a Mazda at a great price and a stress free purchase experience you owe it to yourself to visit Hiley Mazda.

tony_cyndo

1 de ene. de 2012

Visited several dealerships when we were looking to move from a 2 seat roadster to an SUV. We hadn't given Mazda much of a thought but, after visting Hiley and meeting salesperson Keith Robinett we were quite surprised. Keith provided us with several options for a CX-7 and CX-9, we finally choose the CX-9. Keith provided us with several purchasing options, we choose to wait until the next day and unlike most salesperson's he did not pressure us into a purchase. We called him first thing the next morning and to our surprise he had everything taken care of and we were driving our new Mazda before lunch.

sysigur

31 de dic. de 2011

I had told my friend who works there what type of car I was looking for. He called me as soon as they got one in. The car was above what we had hoped for at a great price and they detailed and inspected it for us. We had to deal with a couple of more people there with financing and other things and it was all very smooth. Very friendly and good to work with. Would recommend Hiley to anyone.

lombard.roger

31 de dic. de 2011

I went to Hiley with the idea of going there first and then one other dealer to look for a new car for my wife. I never made it to the other dealer-it wasn't necessary. The service and professionalism from Keith Robinett was top-notch from beginning to end. As if the car didn't self itself, everyone at Hiley made this a very smooth transition all the way. My wife absolutely LOVES her car and that makes us both very happy. I would "Hiley" recommend this salesman and dealer to anyone considering a new vehicle!

Perry2377

30 de dic. de 2011

I had a great expierance at the Hiley dealership! Justin was very friendly and he made sure that he gave me the best deal possible! It was the quick and smoothest car purchase I have ever made! There was no haggling or going back in forth! I would recommend Justin and Hiley to anyone!!! He took the time to explain the entire deal from the very beginning until the end! The perfect sales expierance!

bamafan one

30 de dic. de 2011

I brought my daughter in looking for her first car.we were assisted by Keith Robinett, he was very friendly and knowledgeable.she fell in love with the Mazda 2.we actually enjoyed ourselves.we would highly recommend Hiley Thank you all for your help

meg.l.Wilson

30 de dic. de 2011

Keith was extremely frieundly and clearly eager to please when it came to my new Mazda3. I was skeptical about buying a Mazda but with Hiley as the dealership I purchased from I feel verygood about my purchase. Keith went out of his way the entire day to ensure I got exactly what I wanted. I was pleasantly surprised by Keith's helpfulness as it is not typical of most car salesman. I would buy from Keith and Hokey Mazda again, no question.

m3b2012

29 de dic. de 2011

My experience at the Hiley Mazda was excellent, and this is mostly due to an amazing sales consultant (Keith Robinett). As soon as I arrived at the dealership, Mr. Robinett approached me without being overbearing or intrusive; the outstanding customer service I received began here and continued throughout my experience. The work Mazda does is high quality, and Mr. Robinett showed a knowledge of this fact by clearly conveying the benefits of what Mazda has to offer. Mr. Robinett was friendly, making me feel comfortable throughout the process. His excellent work was a major factor that made my overall experience a great one; I felt confident that I was in control of the decisions rather than feeling forced into a decision. I had used Mazda's website to find what the actual price of the car would be and printed the information in case it was needed for negotiations; but to my delight, negotiations weren't really necessary. The first price Mr. Robinett gave me was actually under the price quoted on the website. For these reasons, I would definitely recommend Mazda and specifically Keith Robinett to anyone looking to buy a car. I am extremely grateful for my experience and my new car.

amazinggrace1

29 de dic. de 2011

In September I came in for service and WAS approached by Keith . He jokingly ask if i would like to take a new one home. After a visiting for a short while he. soon had me out of my Mazda 3 and into a Mazda CX 7. IT was not an easy task but Keith and his Sales Manager made it happen. Thank you for all your help.I would recommend Hiley Mazda to everyone who is looking for a new Mazda.

bebolton23

29 de dic. de 2011

I had been looking for another vehicle for about a month after mine was wrecked. I was a but skeptical about going to another dealership after having a few bad experiences at other ones locally. I even walked out of one place while the guy was still trying to talk to me. I am very glad that I went to see Keith at Hiley. He was extremely friendly, helpful and went out of his way to help me out. I was very pleased that he helped me on his day off, he even brought the car to my job so I could test drive it, not to mention the awesome homemade strawberry shortcake he had made for me when I came back to pick up my car. Everyone I dealt with there was very friendly and helpful. I am a first time Mazda owner and absolutely love my 2012 Mazda 3 and will definately go back to Hiley of Huntsville if I ever need another vehicle. Thanks so much Keith Robinette at Hiley Mazda of Huntsville.

eldridge1

29 de dic. de 2011

Keith was extremely helpful, we purchased a car for our 17 yr old daughter and he was very patient showing her the features of the car and explaining important information to her. We traded in another vehicle and they gave us a great trade-in value. We will gladly recommend this dealership and sales rep to our friends.

alpoquette

29 de dic. de 2011

Very good customer service. Treated very good by all involved in my purchase. Keith went out of his way to make the buying experience the best possible and he is an great asset to Hiley VW/Mazda.

monja8992

29 de dic. de 2011

I feel Michael Ponter provided exceptional customer service. He made the process of purchasing my first car absolutely painless. Since I had never bought a new car, I was worried about the whole process. However, he took me through it step by step. He was very knowledgeable, offering me information about the car without making me feel ignorant. I cannot say enough great things about Michael!

dale11

29 de dic. de 2011

we started out sat dec. 24th morining to find a mazda dealer. we found hiley cars of huntsville. we spoke to keith and asked him if they had the mazda 3 availble and the colors.he stated he had the mazda 3 and also in all colors.we let him know we were coming from cullman and he kindly stated he would wait at the dealership until we got their.when we arrived we appreciated his courtesy and politness, and made us feel very welcomed . he walked us through the lot and we picked out the car we wanted and we also test drove the car. the experience we had was very easy and such a great experience. we would recomened keith and the dealership to all of our friend and family. thank you hiley mazda for all your help and the car is great!! From Kenny, Kim, & Tiffany Smith

AlabamaEskimo

23 de dic. de 2011

Michael was friendly, knowledgeable and understanding of exactly what I was looking for. He worked hard to get me the best deal. Also the finance person did a good job of explaining all my options.I am completely satisfied with my new Madza 3 and the dealership. I keep my cars for a long time. If I would buy another I would certainly see Michael Ponter first.

snchampion

22 de dic. de 2011

I was working to rebuild my credit. I wanted a good dependable car with good gas mileage. Mr. Ponter worked within my budget to find a car that worked out Perfect!! I even got a better car than I even imagined. Wonderful service and Very helpful! Thank you for the best car buying experience I've ever had.

mparris

21 de dic. de 2011

We found this Honda at Hiley Mazda of Huntsville. Michael approached us but was not overbearing and listened. Something that is lost in a lot of salespeople now days. He asked us questions to see what we wanted. He didn't try to sell us the car, he wanted to make sure it was a car we wanted. The experience at the dealership did not take a long time and they were very straight forward in their price and what they were willing to offer. Once this was agreed upon, the process moved quickly the next day and we were on our way. If there was any snag in anything, Michael was there for us. I would recommend not only Hiley Mazda of Huntsville, but also Michael.

Ms_Lady

19 de dic. de 2011

I recently purchased a 2012 Mazda 6 I Touring. My overall experience was Outstanding!Mr. Scott Tankersley is an Excellent car salesman. Very honest, patient and thorough. He took the time to answer the questions that I had about the car I purchased,explained the different features, and helped me setup the bluetooth handsfree for my cell phone. The customer service was Great. Everything went very well and was a very positive, stress free experience.

brsherma

16 de dic. de 2011

We bought a used car from Hiley and we would highly recommend the dealer. The price was an internet pre-negotiated price that was a fair price for the vehicle. The Sales Consultant was knowledgeable and helpful. After we purchased the vehicle we found out the automatic door locks did not work. We took it back to the dealer and the Manger promptly replaced the broken part. Thanks for a great experience.

jasmin

30 de nov. de 2011

I had purchased a 2005 Mazda Miata on July 1, 2011 and I wasn't really happy with the service I got. First, I was talking with Blake Cruttenden about the car and was passed off onto Shelton Lattimore to take it for a test drive, because as he put it, he had a customer. Well, who the hell was I? Second, after we came back for our test drive and we were sitting out front talking, Mr. Hiley started having a fit that there was an accident. We both looked out and didn't see anything and so we watched as the he walked over to the car I did purchase and moved it away from another car in front of it. Well, Shelton went over and talked with the managers and they all laughed. The manager never came over and apologized to me about the incident and I have never heard a word from anyone there, ever!!!It was his employee that backed the car into the Miata. Third, I was told I would get a CarFax report on the car and never did. I found out after getting my own, that the car had been in two accidents already. It also had no tonneau cover, which I was never told. It's supposed to have a 6-disc CD changer/player, which it does not and also a solar-contol tinted windshield w/sunshade, which it does not have either, but they are listed on the sheet as to what the car has on it. I'd say that's false advertising in a BIG WAY!!!! Also, when I had called the service department a few days after buying the car and realizing it had no cover for the convertible top, I was told they didn't have one and that no one in the region had one either. Well, to my surprise, I stopped at the dealership in Nashville and was able to order one and it came in a few days later. And I have never received any paperwork about the extended warranty that I purchased on the car. Also, I had stopped at the dealership one day and talked with Blake and told him about the things that were not on the car and that the drivers side headlight faced down and it was difficult to see at night, and it was like I was talking to myself. Nothing was ever mentioned about the items not on the car and no attempt was made to fix the headlight. I don't think that is the kind of "service" I was looking for. I would never recommend this dealership to anyone, ever!!!!

Bgomez

15 de nov. de 2011

Honest,flexible,accomodating. Scott and staff lived up to his promise and our expectations. He did not pressure us. He also helped us with distance-related issues since we do not live in Huntsville.

pat517

11 de nov. de 2011

They met the best price we could find anywhere. The transaction was very well done, no pressure. Excellent attention after the sale. Easy finanacial arrangments.

kathyshores

10 de nov. de 2011

Great experience! Loved the way the salesman did not run back and forth to the boss to get a final price! The salesman was not pushy and very honest! I will definitely go back to purchase my next vehicle.Kathy Shores

smcnairy

8 de nov. de 2011

I feel that this dealership showed the best customer service I have ever seen at a car dealership in my life. Everyone was very friendly and kind. By the time we were finished with everything the service department was closed and our salesman Scott washed our car and took it to put gas in it for us. that was very nice of him. you wouldnt find that at most dealerships. He made sure everything was the way we liked it and told us if we have any problems or questions to contact him and he would handle it. He was a good guy overall and deserves to be praised for his hard work. i give Scott and the dealership not a five star rating but a ten star for excellent customer service and quality care.

Skylar

4 de nov. de 2011

I have bought quite a few new cars during my lifetime, but none of the purchases were as painless and professional as the ones I made at Hiley Mazda in Huntsville, AL during the past year. I never looked forward to the usual cat and mouse games that you have to play with the typical sales people, and then the fast talking slick sales manager who is always losing money on the deal according to him. I have walked away from many a dealership over the years due to some assumptions that a woman looking at cars by herself is either a dumb broad that just fell off the turnip truck (i.e., she has no clue how to buy a car) or just looking and the husband is going to be the one doing the negotiating and actual purchase.While not really looking for a new car, I saw an ad last December for $5000 off sticker for the 2010 Mazda6s at Hiley Mazda. I didnt really think about getting a Mazda since I had always been a Honda and Acura gal, but I thought I would go check out the special and what strings were attached. I test drove one of the 6s and was really surprised at how sharp it looked and handled, in addition to all the options and safety features. The salesman and the Sales Manager (Kin Wilson) were very polite, professional, and non-assuming. They actually valued my business. How often do you see that anymore? There were no strings attached, so I did some more research about the Mazda6s that night, then went back the next day and bought the vehicle. I was now the proud owner of a Mazda6 and have loved it ever since.A couple of months ago, I started shopping for an SUV. I went to check out Ford and Lexus models, but just didnt get that we value your business feeling that I got from the folks at Hiley Mazda. So, I went back to Hiley Mazda, got up with salesman Michael Ponter and took a look at the CX-9s and what they had to offer and went for a spin. I then sat down with Kin Wilson (again) and he came to a price without me having to haggle at all. He honored all incentives (and then some) plus the 0% financing that was advertised. I said I wanted to think about it a day or two and there was no pressure that I had to buy it right then to get that price. Both Michael and Kin treated me with the utmost respect and professionalism. I went home, did some more research and pricing, then went back the next day and bought the car. The paperwork took less than an hour. Again the whole process from start to finish was one of the most comfortable car buying experiences I have ever had. I have thoroughly enjoyed both the Mazda6 and the CX-9. I now have two Mazdas instead of Hondas. The Service Dept. folks have been very professional and polite as well. If you want to own a great fun car to drive, and be treated with respect and professionalism, then go visit the folks at Hiley Mazda in Huntsville.

hollyclark1

25 de oct. de 2011

I found a pre-owned Mazda 6 as an internet deal from Hiley Mazda at a fantastic price. My entire car buying experience with this dealership was wonderful. The sales person who handled my account was Scott Tankersley. He was an outstanding sales person. He was super friendly, honest, and extremely knowledgeable. He never tried to push or rush me into making a decision. While test driving the car, he found a small problem (one that I probably would not have noticed for quite some time) and ensured me that it would be fixed. The dealership has been great as correcting small problems (that are expected out of a pre-owned vehicle) that I have asked; given there is no type of warranty on the vehicle. I would highly recommend Scott and Hiley Mazda to anyone.

jack h kachelman

11 de oct. de 2011

Scott did an excellent job as a salesman. He displayed the correct (for us) sales approach in not being forcefull. He followed up on his actions in a timely manner and showed us all the options with the vehicles we were interested in in our trips to the dealership. He explained all of the attributes of the car and worked with us on the price. He took us around to all of the service leads, head of sales and finance and they gave us information on their processes. Your dealership worked with me on the price and came down to a realistic value. My wife is very happy with her car.Jack

Steve Lamy

10 de oct. de 2011

I recently traded in my 2007 Mazda 3 for a new 2012 Mazda 3 and both cars were bought from this same dealership. The main reason I am still a customer with Hiley is because of their no pressure sales, excellent customer service, knowledgable sales and service reps, and friendly employees.My sales consultant, Michael Ponter, was very knowledgable about the new Mazda 3 and had a friendly, helpful attitude without any selling pressure. He worked with the sale manager to get my monthly payments in the price range I needed and honestly answered every question I had. I believe he is there to help the customer find and get the right car for their needs and not there to just make a sale. I would highly recommend Hiley Mazda for Sales and Service, and I will continue being a customer with this dealership. I have no doubt that all the Sales Consultants are qualified but after dealing with Michael, I would strongly recommend him to anyone looking for a Mazda.

murphsh77

8 de oct. de 2011

I would recommend this dealership, and specifically my sales rep, Scott Tankersly to anyone looking to buy a Mazda. When I first went to Hiley a couple of months ago to look at and test drive the Mazda 3, Scott was friendly and helpful but was never pushy or off-putting. He answered all of my questions, encouraged me to take my time and was very nice. After considering my options for a couple of months, I decided to buy a new car, and Hiley had the exact car I wanted, which I found on the website. I live in Nashville and could not go to Hiley, but I called, and within a 3 hour window, I was approved for financing at a great rate, and had reached an acceptable monthly payment with the help of Scott. I had planned to make the trip to Hiley that weekend to pickup the car when they called me back and Scott offered to drive the car to Nashville that very day so I was so excited!In the final stages, Scott asked that we go over everything in detail since I was not on site to see the exact car I was buying. As we went through everything line by line, we discovered the car had be inadvertently listed as an automatic transmission when it was actually a manual. Scott asked that I give him some time to come up with a solution, and by the end of the day he came back to me with another car, from another dealer, that was exactly the same car for only $10 per month more. I feel like I got a great deal to get an automatic for practically the same price, and without having to wait days for an answer.The next day he brought the car to me, we made the deal and he offered help to setup bluetooth and go over all of the features of the car. He gave me his cell phone so that I could reach him with any questions, and he even called me a couple of days later to make sure I liked the car (which I LOVE).Great service, I would certainly recommend them!

JordannGordy

28 de sep. de 2011

Scott Tankersley was the most friendly and honest salesman I've dealt with. I would give him an A+ for his efforts to make a deal right with no hidden agenda's. Thank's to Cosmo also!

lfrieder

23 de sep. de 2011

Very helpful and informative service. Helped me get a good trade-in price, which helped me feel better about paying for a newer car, which was also priced well. Also were very informative about warranty information.

sheilacamp

23 de sep. de 2011

Michael provided all information that I requested within a reasonable period of time. He also provided great customer service. I only had to deal with Michael, rather than back and forth between salesman and their manager's as is the trend at many dealerships. My experience was very "painless". I would definitely recommend Michael Ponter and Hiley Mazda.

Ricsfishin

22 de sep. de 2011

Enjoyed my visit with the dealership bought a new Mazda CX7 2011 like the 0% finanace would buy again from them. Thank you very much.

mongo1970

21 de sep. de 2011

Overall excellent experience. Why I gave them this rating was because there was being never any feeling of "sharked" on my new car purchase. Everything was presented up front as far as pricing and I never felt pressure to accept there offer. As they say they want the opportunity to "earn my business". Excellent pre delivery walktrough of the car. Everything was explained about features and ammenities. Will gladly refer friends and family to this dealer.

crisafulli123

16 de sep. de 2011

Salesman was very knowledgable about the cars. He answered all my questions.There was an adequate selections of cars to choose from. The price was reasonable. Thefinance manager was very professional. I would recommend this dealership to anyone.

Roberth1235

15 de sep. de 2011

Scott Tankersley was very polite and courteous at all times. It was a very pleasant experience at Hiley Mazda. In all my years, I have never had a salesman or dealership make me feel as comfortable as I was at Hiley Mazda.

jrclark

8 de sep. de 2011

We had a wonderful buying experience with Scott at Hiley Mazda. He was very attentive to our needs without being too overbearing. It was a very laid back, wonderful experience which lead us to purchase our new Mazda 5!

dudeofdixie

1 de sep. de 2011

I was slightly unimpressed with the more than calm approach to services. However I think it has more to do with my American run and have a heart attack method of doing errands rather than doing good slower paced work.

Jetboy47

28 de ago. de 2011

I had a excellent experience with Hiley Mazda. My sales rep Scott Tankersleywent out of his way to be as helpful as possible with all my questions and all the information he knew about the CX-9 I purchased. Money negotiations was pleasent as well, as they worked with me as much as possible to make a win win situation for of us. Everyone that I talked to and dealt with were very pleasent and friendy. I would highly recommend purchasing a vehicle with Hiley Mazda.

Enstevens88

16 de ago. de 2011

We purchased a 2011 mazda MAZDA3 iTouring. The salesman was very friendly and helpful and the car price was more than adequate, especially with the 0% financing option. Overall we were very satisfied with our experience and if the car proves to be reliable over the years then we will more than likely return when we need to buy another vehicle.

owna2

10 de ago. de 2011

Scott was great! He worked really hard to get us the deal that he knew we needed to accomplish what we were after... a lower payment! He is super helpful and very through.

eroenick

10 de ago. de 2011

I had a great overall experience at Hiley with Justin. He wasn't predatory and let me drive the deal and did everything he could to meet my needs and expectations. I feared car shopping before going here and after I left I found it to be an enjoyable experience.

Zayas

5 de ago. de 2011

Good service, nice price. If I have plan to buy another car, for sure I'll be back to this dealer. I'm so happy with my new Mazda CX-9!

switchview

3 de ago. de 2011

This is the second car I have bought at this dealership and plan to continue that trend. Scott did a great job. There was no pressure and they let us take the car for as long as we needed to make a decision. Scott answered all our questions and help us get the price we wanted. Overall as pleasant of an expericance as car buying can be. Much better than some of the pushy dealerships.

cbradfield

18 de jul. de 2011

Overall a good experience with the right amount of information. We did not feel pressured at any point and Scott was friendly and well versed in the products.

ebright

18 de jul. de 2011

This was the best car buying experience. Scott was so helpful and friendly. It truly seemed that he was putting my needs first and I appreciated that so much! He did not want me to leave the lot until every question I had was answered. The store was closing for the night and other people were locking up but he was still showing me the features of my new car... :)I greatly appreciate all of the undivided attention I received from everyone there, especially Scott.

mrjakebarnes

16 de jul. de 2011

Received 2 Factory Recall notices on our 2008 Mazda 3. No problem. Called and made an appointment for Sat. at 9 a.m. Kelly said it would take 3 to 3 1/2 hours. No problem. My wife and I drop it off, Kelly says "give us a couple of hours and I'll call you when it's done" No problem. I tell her that we will be back in a couple of hours anyway. We go grab some breakfast, shop. etc. We arrive back at Hiley at 12:15. Our car is where we left it at 9 a.m. Problem. I go inside and ask if it is ready. Kelly says that it has not been worked on yet. She said that since we left the dealership that other people who "drove up" had their cars worked on before ours. Major Problem. Now if you have a 9 a.m. appointment, doesn't that mean they should start working on it around 9 and NOT let the people who have just driven up go ahead of you? I said "you have got to be kidding! Because we left, you let other cars ahead of us? If we would have stayed would you have worked on our car first?" She said "Yes." Without any concern whatsoever. She acted like we were expecting too much! My wife and I were in shock. I asked my wife "who does business this way?" They had my car for 3 1/2 hours and nothing had been done yet! That's why I made the appointment! Kelly said it would take about 1 1/2 hours. That was the 3rd different time I had been given. She took the car and we waited. At 2:00 I went back and asked her the status of the car. Kelly was making a personal phone call and did not even hang up but only turned the phone sideways so she could talk to me. Keep in mind..I am not there for me but for them. They sent ME the recall notices! She said they were lowering it down and it would be ready in just a few minutes. At 2:45 Blake asked us if we were doing okay. We said "no!" He asked how he could help. I said "Go get my car." He was gone 10 minutes and brought my car to me. The service man who drove the car got out and said "the keys are in the car" He said it like he was mad at me. We dropped it off at 9 and it was almost 3. 6 hours! I am the one who should be mad! I asked to see the General Manager and was told that he had left for the day. Of course he had! I went inside to get the paperwork and Kelly said "I'll have to mail the paperwork to you since you don't want to wait for it!" WHAT! No way she just said that! Kelly exhibited no customer service at all. The other people we talked to were very nice. Scott even wrote down what we had been through and dropped it in the owner's mailbox. Scott and Blake were superb. Kelly was awful. Atrocious! Don't think I will ever buy another Mazda and will never visit Hiley Mazda again. The whole excursion took 8 hours from my life! That is NO way to do business. There is an article on their window that quotes the owner Mr. Hiley. It says "when our customers walk into our dealership they will be presented with top-notch customer service" No. No they won't. Perhaps before and during the sale. Not after! FYI

ajj0001

12 de jul. de 2011

Buying the CX7 was a great experience. RJ was so helpful. When we told him what we wanted in a vehicle, he took us straight to the CX7 and it ended up being the perfect car for us. RJ was very professional and made the experience enjoyable. And he even brought us snacks when we were waiting to pick up the CX7 because he knew we hadn't eaten lunch. He definitely went out of his way to provide excellent customer service, and it was greatly appreciated.

MX5 LS

12 de jul. de 2011

Customer service from the time we arrived(15 minutes before opening time) was great. Scott gave me all information on the 2003 Miata that I requested. We made a deal in less that 30 minutes including the test drive. The best time buying a car in over 30 years of buying cars. Found 2 or 3 things needing fixing and that was taken care of before we left the lot. Would recommend Hiley Mazda to everyone.

erchen2

11 de jul. de 2011

There were very friendly and greeted me immediately upon entering the dealership. They were also very cooperative in helping me figure out the best finance plan available to me.

Tgbama12

11 de jul. de 2011

The service was great drove from Birmingham, al to look at a miata and was greeted and serviced with excellent service. We bought a car for the right price

jwoods5740

8 de jul. de 2011

Great experience and love the car. Dealership seems clean and on top of things. Our sales person was great and hlepful Would use Blake again. The service dept has been good and hlepful even though we have had no issues with our Miata.

bbyblu04

7 de jul. de 2011

My overall experience with Hiley Mazda was great.I purchased a 2011 Mazda 3. My sales rep. Scott Tankersley was wonderful. The process of the whole experience was very quick and thorough, I called about my particular vehicle early in the morning and by 4 i was driving off of the lot with my vehicle. Scott was very friendly he gave us a tour of all departments, and explained in detail the features of my vehicle.I could not have purchased a better car at a better price anywhere than here. Thank You Scott and the whole staff for being so kind and genuine, and thanks for making me feel comfortable when buying a new car which can be stressful. I would no doubt recommend this dealership to anyone looking to purchase a vehicle.

AlliesCar

2 de jul. de 2011

Salesman was very knowledgeable and helpful in the selection of my new car. Was willing and able to answer all my question and was a pleasure dealing with. Financial representive was prompt in getting my financing at a low rate even though my credit wasn't perfect. I will be dealing again when I decide to buy again and will recomend them to everyone.

chandler24

1 de jul. de 2011

My experience at Hiley was great. The sales consultants were very imformative and courteous. I will definitely pass the good word on to my friends and family.

wjstegal

1 de jul. de 2011

Overall buying experience was great. Scott was extremely friendly, not pushy nor hard sell and was very knowledgeable of all features of the CX-9. Eveyone we dealt with at the dealership was friendly and courteous. Negotiating a final price was friendly and non stressful and I felt comfortable with the agreed price. One post closing incident did come up that was fairly upsetting. The final price that we negotated included a $500 Mazda discount. After all papers were signed, sealed and delivered and the down payment check written and given to the finance manager, we were with Scott going through the new car familiarization process. The finance manager approached and said that he could not give us the $500 discount because we were not financing through Mazda. During negotiations we had been asked how we were going to pay and we indicated it would be a combination of trade-in, a down payment and the balance financed through Redstone Federal Credit Union. The finance manager even completed the Redstone loan application for us so we believe there was ample time to notify us before closing and give us a chance to back out of the deal or go ahead and accept. We believe the right thing to have done was for the dealer to honor the deal as closed or negotate a compromise, however, this was not offered and at this late date when we were ready to drive the car out, what were our choices? We wound up having to charge the $500 on our credit card resulting in a price that was $500 more that negotated.

debbiemc

30 de jun. de 2011

Friendly, competent, listened to our needs and concerns, efficient use of our time, pressure free environment.....Hiley Mazda and Mr. Tankersley were "easy" to work with during the purchase process. I would certainly feel comfortable asking them additional questions at any time. A good group with a good product!

orangetiger

28 de jun. de 2011

Great experience! Scott was easy to work with and did not pressure us into the pruchase in any way. We love the car and would recommend dealing with Hiley Mazda to anyone interested in purchasing a new car.

plazac

28 de jun. de 2011

I am and have always been so impressed with the quality customer service I've receivedc from Delman Davis. His has been kind and considerate each and every time I've brought my Mazada 6 in for servicing over the past two years. Miss Kelly Taylor also have been gracious each time I've been in the servicing center and has followed up my visit with a courtesy email. I am quite impressed with both Delman and Kelly. Mazada couldn't ask for better service representatives than Delman and Kelly. I cannot imagine purchasing my vehicles (this is my second vehicle purchased through Hiley Mazada) any place else than at Hiley Mazada of Huntsville. Thank you!

rjsaw1722

24 de jun. de 2011

This made the third vehicle I've bought here. This time a 2005 Jeep Liberty Renegade and everytime the service I've received is exceptional. I would recommend Shelton Lattimore and Hiley's to anyone looking to buy a new or used vehicle.William Sheppard

lcernadas

23 de jun. de 2011

It has been almost a year since I purchased my CX-7 and I love my car. Blake Cruttenden was a great salesman who checked on me regularly for the first few months after my purchase. I felt like he took great pride in his work and making sure I was taken care of. Word of mouth is your best advertising and I would definitely recommend my friends visiting him when they are in the market for a new automobile.I have been to the service department twice, for regular maintenance, and for the most part it was a good experience. However, the last time I called I got a voice message and after leaving my contact info as prompted, I never received a call back. I had to call again after a few days to make the appointment.

j.davis1988

22 de jun. de 2011

Upon arriving to Mazda, I had no idea what car I was looking for. As soon as we showed up, Scott immediately greeted us with a friendly attitude. He helped me narrow down the car I had in mind down to the model. After kindly explaining every car's qualities, he helped me choose the one that I wanted. He made the test drive experience a great one, and really helped me understand all of the car's qualities. They will continue to have my service in the future. By far the best service i've had at a dealership. Thank you to Mazda and an extended thank you to Scott for being so helpful.

jdphil99

21 de jun. de 2011

Scott and the team at Hiley made buying my used Mazda 6 a pleasure. I was pleasantly surprised by the no pressure sales approach. Best car buying experience that I have had. Very happy with the vehicle, price, and service.

jharbison1

20 de jun. de 2011

I gave these excellent ratings because of my overall experience. This is by far the best dealership we have ever done business with. The sales people were outstanding and really cared about the customer. They did everything possible to put us in a beautiful vehicle and we love it. We would certainly go back and would also recommend them to other people as well. I never thought I would be saying these things about a car dealership. The management is definitely doing something right.

eddevor

9 de jun. de 2011

the salesman scott was very knoledgable and friendly.he also did a great job at being there to andswer our questions without seeming pushy or overwhelming.when we decidedto buy the car he personally walked us over and introduced to the used car sales manager, reggie, who gave us a great deal and had us on our way in no time.i will be sure to refer the dealership and also when i buy my second car within the next 6 months i'll be sure to be back to hiley and scott for another great experiance.

diamant

30 de may. de 2011

Spent 8 hours looking for a used car for my teenage daughter on the first day of Memorial Day Weekend 2011. Went to 5 dealerships. At the first four, salesmen either weren't available, weren't particulary interested in selling me a car, had no clue about the cars on their lot, or showed me vehicles that were so bad I had to cut short the test drive for fear of breaking down. My last dealership was Hiley Mazda, where I was met by salesman Shelton Lattimore. Shelton sized up my family quickly and pointed us to several appropriate, quality options. We selected one of his recommendations, test drove the car, and knew we had finally found "the one". Shelton has an great personality, is knowledgeable, and is very easy to work with. He knows exactly how to get a teenager hooked on a car during a test drive. Shelton made the negotiation process quick and painless, giving us what we wanted while I'm certain making a good profit for Hiley. We had one maintenance concern about the car that Shelton quickly addressed, putting us at ease and sealing the deal. I highly recommend working with Shelton if you're looking for a car.

Uncle Chuck

24 de may. de 2011

Scott Turner was terrific to work with. He was persistent in finding us a car that we were happy with, and found one out of state. He kept the communications lines open, and was suggesting things we should consider in our purchase. First class service and handled the purchase very well. All the personnel we dealt with, inlcuding Kin Wilson (new car sales manager) treated us fairly and with respect. I would highly recommend this dealer, and strongly encourage you to contact Scott, their INTERNET Salesperson. His knowledge of Mazdas, particularly the Mazda 3, was superb.

ceevans

21 de may. de 2011

Scott was very friendly, personal, and helpful in my search for a new car after the tornado totaled my old one in the recent storms. He went the extra mile for me by driving to Savannah, Georgia to pick up the car I wanted, and I am very happy with my new car.

Stephanie Clasen

18 de may. de 2011

When I agreed to purchase the 2011 Tribute that was at another dealership, they told me they were going to loan me a 2011 Tribute they had on the lot because they wanted to get my trade on the lot as soon as they could. I agreed to this and was able to drive the loaned 2011 Tribute off the lot that day.My overall experience at Hiley Mazda was extremely good. The only disappointment I had during the whole experience was my dealings with Larry Chin. Larry was very friendly on the Saturday I agreed to purchase the vehicle. I had explained to him while signing paperwork that I would be paying cash and would have to contact my financial advisor to get the check. He said he wasn't worried about the check, but when I came in the following Tuesday to bring in the title to my trade in and pick up "my" Tribute, Larry had a quite different attitude. He asked me grufly if I had the check and I explained to him that I didn't because as I had said on Saturday I had to talk to my financial advisor to get the money. I had called my financial advisor day before (Monday, the first business day after agreeing to purchase the vehicle) and explained I probably would not receive the check until Saturday or possibly the following Monday. He acted very concerned about this situation and I began to feel like he thought I was going to steal the vehicle because he was speaking rather harshly. Believe me, if that was my intent to steal the vehicle I would have just taken the loaner and not brought it back with the title to my trade in! He asked me to write a personal check to hold until I brought the check from my financial advisor which I agreed to do but also told him it wasn't worth the paper it was written on since the funds weren't in that account. I recieved the check from my financial advisor on that following Monday and brought it in on Tuesday. That Tuesday morning I received a call from Larry where he left me a short message that only said who he was and that he was looking for my check! When I came to pay for the vehicle, Larry's attitude was friendly and happy again. I didn't appreciate being made to feel that he assumed I had intentions to steal the vehicle. It was the dealerships choice to take my trade and give me a loaner vehicle and I didn't see a reason for him to assume I had any bad intentions. Grand theft auto is not a plan in my life to ever attempt and I had already signed that I intended to buy the vehicle, so I didn't understand the attitude. I didn't feel it was an extended amount of time to pay for the vehicle since I was going through a financial advisor (1 week from the day I picked up "my" vehicle).I did, and have, enjoyed my experience at this dealership since Hiley has owned it over the last few years which is why I wanted to buy the vehicle from them rather than driving to the other dealership. It's a shame the finance person made feel like a criminal when I was paying cash! Hopefully this review will be shared with Larry and he will be more careful how he treats the customers.On the other hand.... Shelton was awesome! He had a wonderful attitude throughout the transaction and seemed truly happy that I was happy with the vehicle I had purchased. I will recommend this dealership to my friends and family and will continue to bring my new vehicle there for it's maintenance.

jameswmichalik

16 de may. de 2011

From the moment I parked on the dealership lot and got out of my car, I was greeted and treated with kindness, friendliness, and respect. All of my questions were adequately answered. It was seen to that my business was taken care of in a timely and cordial manner.

kotys9876

16 de may. de 2011

Scott was one of the most professional car salesmen I have ever dealt with. He is very concerned about the customers needs as well as putting them in the vehicle that is not only a quick sell but a quality purchase. I really appreciate Scott's integrity.

queenb50

14 de may. de 2011

Shelton, is a very good salesman he listens closely to his customer to meet their needs. I started looking at Mazda 2, but Shelton suggested more of a car, at same price, because of Mazda incentives to persuade the buyer, Shelton is a wonderful Christiam man,that is important to me on taking the responsiblity of a new vehicle. This dealership will work with their customer to get the lowest interest rate possible to fit their qualifications. I was very pleased with my experience with Hiley Mazda. And, especially Shelton took time with me on setting up the bluwtooth with my phone, I understand it and so nice to use while driving, much safer. I chose the Mazda 3, am very pleased and enjoying this great vehicle. Take time to visit with Hiley Mazda and especially Shelton, you will be impressed.

ref455

9 de may. de 2011

The price turned out to be better than expected (along with the financing), which enabled me to select a more feature-rich trim of the model I had already decided on (the Mazda3). The staff at Hiley Mazda worked with me well past their scheduled closing hours during my initial visit and was helpful with all questions I had regarding the vehicle and process. The entire car-buying process was handled very efficiently.

cat1msl

21 de abr. de 2011

Shelton was the primary reason we bought from this dealer. He was exceptional and went beyond what was expected to ensure that we got the best deal and totally understood every step of the process. i feel that my college bound daughter well be well protected in this vehicle and receive any assistance that she needs!

Whitman_C

21 de abr. de 2011

Prior to going to Hiley Mazda, car shopping was leaving a bad taste in my mouth. I was ready to give it up and call it a day. I decided to try one more time and I'm glad I did. Scott Tankersley made the experience the best ever. He did a great job. He wasn't pushy by trying to pressure me into buying a car. That alone made me decide that this place was for me! I've been telling everyone!

breckenridge451

19 de abr. de 2011

My wife and I bought two brand new cars from Hiley Mazda. Scott was a great guy and he couldn't have done a better job. It was because of his sencerity that we came back to the dealership after looking at several cars the month before. I would even say he was the reason we went with Mazda.

mgstark

15 de abr. de 2011

The overall experience was wonderfull. Our salesperson was not pushy nor rude. My husband and I really enjoyed the experience. This was my first purchase of a brand new car and I really liked the all around feel of Mazda. Their cars are safe and drive smooth. The salesperson was able to meet our price needs and in two days I drove off the lot with my brand new 2011 Mazda3.

dkreyes

11 de abr. de 2011

This was by far the nicest car buying experience I have ever had. From the beginning with internet bids to the final sale, everything was done to my expectations. Every detail was gone over, my time was treated valuably, and the finance department found an outstanding interest rate. Thank you to everyone who helped us!

aarthur1

8 de abr. de 2011

I wandered over to the Mazda lot after my previous car (an '02 Chrysler Sebring) had crapped out on me next door. I had no intention of leaving that day with a car until I saw the deals on brand new cars on the lot. The price at Hiley is simply unbeatable. Scott was great, he helped me find exactly the Mazda3 package I was looking for and took me on a couple test drives. I was in the market for something fun to drive and Scott definitely made this a fun experience altogether.Once inside, Scott and Chris worked hard to secure the financing I needed to meet my price range and were successful. They were also very friendly in explaining even the tiniest detail about the process. This was my first new car buying experience and the blew the expectation out of the water.Simply put, Hiley has friendly knowledgeable staff and unbeatable prices. Oh, and they even gave me a great deal on my junker as a trade in.

rexmoses

3 de abr. de 2011

I had an overall good experience with Hiley Mazda and their staff. All of the employees were very friendly and willing to help. The only drawback was that one of the banks they were going through took a long time to get back with our approval. We were there for about 5 hours, from the time we arrived until the time we left. It was worth the wait because they got us an awesome rate. They worked really hard to get our payments close to what we wanted. I think they could have came down a little more on the asking price of the vehicle to get our payments to where we wanted but they did get close to it. Overall I would recommend Hiley Mazda to anyone for a new or used car. Thanks guys! We love our vehicle!

jbdean28

31 de mar. de 2011

This was the best experience I have ever had with a dealership. Very prompt and friendly service, and they were very efficient in negotiating the price of the vehicle. They already had a great price, and they were willing to work with me to make the price even better to meet my needs and get the deal done. Wonderful experience. Cudos to Scott and Chris!

bltrach

27 de mar. de 2011

Very helpful and attentive to my requirements. Did not try to talk me out of what I wanted even though it was not in inventory. Salesmen were helpful and engaged. They shared my joy of getting the right car for me. Very knowledgeable sales staff with a clear focus on taking care of a customer's needs and desires. The only car dealership I have ever been to where I didn't feel like I was being pressured to make quick sale. Everything was straight forward with no trickery or game playing. I was given time to make my decision and comparisons after the initial visit. The confidence in their product was evident. This is the way car dealing is supposed to be done. I have purchased from dozens of dealerships throughout the country over 45 years. None come close to this one.

EricJStaton

26 de mar. de 2011

We have been dealing with this dealership through 2 changes of ownership. The Hiley purchase has brought a great change to the atmosphere at the dealership, and as the owners of 3 Mazda's this is important to us. Scott is a new salesman with the dealership and he was excellent in presenting the car and the dealership sales process. His answers to our concerns and questions regarding the car and the the price the dealership was willing to offer were sufficient to satisfy our interest and cement the sale. He was very professional and treated us with respect and intelligence. We intend to buy another Mazda from him a year from now. Chris,(I can not find his card with last name, sorry) who is actually in the used car part of the dealership, did our financing due to staffing last night, was very thorough in his explanations of what each of the financing options were. He went over in detail all of the add on products (warranty options, etc.) that were available and tailor made programs that worked for us where possible. the purchase process was smooth, comfortable, and efficient. I would give very high marks to these employees and to the dealership for hiring them.

rbucy

24 de mar. de 2011

We attend church with Chris, the used car manager, and he mentioned to my husband about the deals with Mazda. We were looking to trade in our Pathfinder for a more fuel efficent vehicle and Chris discussed this with my husband. We had looked at Hyundai's but Mazada had the better deal. From the time we walked on the lot to the time we left everyone was helpful and friendly. Our sales guy was Shelton and he worked hand and hand with Chris. At no time did I feel like they were pushing anything on to us that we did not want...they honored all that we requested and explained a few things we did not know. Shelton was extremely friendly and knowledgeable and he made the experience a pleasant one. Even though Chris was the Used Car manager he did not just push us off he showed us both options, new and used. I would also like to mention that all of the employees seem to be really happy working for Mazada and that says a lot to me as a consumer, especially since all of them came from other dealerships. I would also like to add that Larry was the financal person I dealt with and he was great. He did his best to make the purchase a smooth one and what I really enjoyed about him was that I did not feel like he was trying to push anything on to us that we did not need. So,thank you, to the entire crew because they were GREAT! Hiley all I can say is that by treating your employees well it shows because they are passing that on to us the consumer and that is always a win win! I will definitely go back and recommend friends and family.

emilypierce

16 de mar. de 2011

My husband and I had been looking at various crossovers for several weeks when we went to Hiley Mazda. A friend of ours had highly recommended them. We really appreciated the "no hassle" experience. My husband is not a "happy" shopper but did very well getting through the process. The sales team was very knowledgeable and willing to work with us. We both left the dealership feeling good about our purchase. I would highly recommend this dealer to a friend.

vqgrimes

16 de mar. de 2011

The Mazda sales staff very easy to work with and answered all questions my questions. He was NOT pushy! The finance staff made completing the paperwork simple and quick. The whole transaction took from 2 visits to the show room and a total of 3 hours from test drive, trade-in, to leaving the lot with my new ride. Best experience buying a car-EVER!!!

c123

8 de mar. de 2011

we had just purchased our second vw but we were having problems with it,Hiley told us to bring it in and they would do what ever they could to make things right,we brought the car in and were told to look around and see if their was something else we would like we started looking at the mazdas and sam dean came up and started answering our questions about a 2011 miata he told us to take it for a test drive,we were sold when we got back he went to work helping us to get the financing worked out,everyone at this dealership did what they could to help us and to make us happy,we drove off the lot that afternoon proud owners of a 2011 miata, a big Thanks to everyone!!!

Cilkwaj

1 de mar. de 2011

We always wanted a manual Miata. We requested notification if one was ever available, and received a notification the day this car arrived to the dealership. We expected to only be able to afford a used Miata and this one was new. We decided to check it out anyways, if anything, just for a test drive. Alex let us borrow the car for the entire afternoon; we put almost 100 miles on it. We absolutely fell in love. We told Alex our budget and we tried to work it out, but, by the end of the day, we weren't able to reach an agreement. Alex said he would work more on the price point and give us a call. The next afternoon he called us in. When we arrived he was with another customer; he threw us the keys to the Miata and said "go for a drive." When we came back, he told us that he was able to get the car down to our price range. We were through finance in less than 45 minutes and on the road in our hot new car.

fallfast90

25 de feb. de 2011

We walked in to test drive a Mazda6 as part as our research for a future car. We met with Sam and told him that we were looking for a new/used car and that we were there just for a test drive. Sam was very friendly and answered all our questions. He did not pressure us to buy that day and offered to have us come down with other potential canidates to compare. After a few days we decided to go with the used car we originally test drove. I would recommend Hiley Mazda and sales associate Sam Dean for any future purchases.

gibbinssandj

23 de feb. de 2011

Sam was great to work with and made the process easy and straightforward. After meeting all the staff from the various departments I look forward to a friendly partnership with Mazda in the future. Thanks again for a great deal, I love my new car, it is everything I hoped for and more.

rater2222

4 de feb. de 2011

It was a pleasure dealing with Scott, our sales rep. He was very knowlegable, friendly and fair. The dealership gave us a great price on our trade-in and our new car. From our first meeting until closing, Scott and the dealership worked hard to make sure the entire process went smoothly. We definitely will use their services again.

JJensen

1 de dic. de 2010

It is always a pleasant experience getting my car serviced here. As usual, Delmon was a helpful advisor in keeping my car in good running condition. I waited for my car to be finished. The waiting area was comfortable and had multiple choices of TVs to watch.

JudiStermer

29 de nov. de 2010

I arrived without an appointment for an oil change and tire rotation, and they fitted me in without any delay - a very nice experience for someone who was new to the area, all the staff I spoke with were friendly and courteous this is why I gave the maximum scoring possible - THANK YOU

sablaylock

19 de nov. de 2010

This service center is great. I know that when I take my car in for service that I am dealt with fairly. I feel that They are straight forward with me and if they tell me there is a problem that they are telling me the truth I have been to other places where this was not the case.

abranch

18 de nov. de 2010

Overall experience was excellent. The Customer Service is superior. All of the employees that I have interfaced with are friendly. Quality of the work is excellent. I have had no problems with the quality of the work. I would recommend the dealership to family and friends.

Lil's CX-9

16 de nov. de 2010

We brought our new 2010 CX-9 in for its first service appointment on a Saturday. The service was courteous, professional, friendly and quick. We really appreciated that the service department was open on Saturdays. The entire dealership is clean and nicely decorated... flat screen TV's in waiting area made the wait a pleasant one.

pherron

6 de nov. de 2010

Recently bought a used vehicle from this dealership. The staff was great to deal with, and we enjoyed the overall experience. Just a couple of days after buying the car, the check engine light came on. Despite buying the car as-is with no warranty, they stepped up to the plate and resolved the issue. They had to go through multiple fixes to find the real problem, but they stuck with it and did the right thing for us. We really appreciated that and look forward to working with them again in the future.

Judy Fernet

3 de nov. de 2010

I have always been treated courteously by the service personnel when bringing in my Miata. Also this dealership has supported our local Miata club which is a further positive fact. When buying my car at this dealership, I was treated well even though I was a female making the purchase. I was not treated differently and talked down to. I will continue to support this dealership. Judy Fernet

Tom Beam

1 de nov. de 2010

The job was completed in a timely manner. The dealership offered service at a convenient location and at a time of day best suitable for my busy work schedule. I have complete overall satisfaction with the quality of worked performed. The dealership offered a clean waiting area along with refreshments to enjoy while car was being serviced.

Gloria Arel

30 de oct. de 2010

Very professional and helpful staffs. It was a pleasure doing business with them.I needed my bluetooth phone set up and they did it for me no problem. We are loving our Mazda 3! So much fun to drive!We will definitely recommend Hiley Mazda to our friends & relatives.

Quiver

30 de oct. de 2010

Hiley Mazda has been a great establishment for service and parts. I have had to bring my RX-8 twice to their service department and both visits have resulted in 100% satisfaction. I would highly recommend Hiley Mazda to anybody disatisfied with their current dealer.

realclass16

27 de oct. de 2010

I had an issue with my car not starting and was towed to the dealership. They got me in and out in about an hour. I was very pleased with the service. It happened to be the battery and was replaced free of charge because I was within the warranty. I was happy about that.

p-reity

26 de oct. de 2010

Overall the best experience I've had purchasing a vehicle. Excellent Job by everyone there. Customer service was excellent from the start. Everything was explained in detail and in an informative and relaxing manner. Employees were friendly and accommodating, allow the process of purchasing a new vehicle a breeze. Employees helped tremendously with meeting my price requirements.

jpc5678

25 de oct. de 2010

Stopped by to look at a used vehicle during my lunch break on a Friday. Was approached by a sales consultant (Steven Culver) within 5 minutes of arriving on the lot. Steven was able to answer all my questions about the vehicle. Negotiated a price on the vehicle in a timely & professional manner; trade-in value given for my vehicle was extremely reasonable as well. Chris even went the extra mile to match the APR from a different lender. Matt went through the paperwork quickly but thoroughly, which was much appreciated. Steven even called back a couple of days later to make sure we were still pleased with the vehicle. I'd definitely consider buying from Hiley again in the future.

dctalbert

23 de oct. de 2010

My wife and I were visiting in Huntsville and stopped by Hiley Mazda for a test drive. Mr. Riddle wasvery knowledgeable and friendly. If we decide on a Mazda, we will check with Hiley Mazda. The service was so great that we would drive up from FL

bevelsf

22 de oct. de 2010

I have been dealing with Paul Sherrell for many years. I have purchased several vehicles from Paul. I have never had a bad experience with him. He is very professional and extremely pleasant to work with. He is always willing to go the extra mile and do whatever he can for his customer. Anyone looking for a new vehicle owes it to themself to locate Paul at Mazda. It will not matter if you are looking for a new or used vehicle Paul will treat you the same.

zollyz

21 de oct. de 2010

Good experience overall. Would have liked a more prompt call when my car was ready but it did need extensive work. Problem was diagnosed accurately and fixed thoroughly. We have two high-mileage Mazda's and Hiley has done great work with major repairs.

VICSCAR

19 de oct. de 2010

MATT AND BLAKE WERE OUTSTANDING IN HELPING ME FIND MY VEHICLE. I WAS ABLE TO GET 0% FINANCING FOR 5 YEARS AND I RECEIVED $2500 OFF. IT WAS A WONDERFUL EXPERIENCE AT HILEY, AND I WOULD BUY FROM THEM ANY DAY. THEY NOT ONLY HELPED ME WITH GETTING THE BEST CAR FOR MY DOLLAR, THEY ALSO TAUGHT ME HOW TO USE ALL OF THE WONDERFUL GADGETS MY VEHICLE HAD TO OFFER ME. I AM NOW BLUE TOOTH SAVVY, AND SATELLITE SAVVY. MY MAZDA HAS EVERYTHING I WANT AND NEED IN A VEHICLE. THANK YOU MATT AND BLAKE FOR ALL OF YOUR HELP, AND FOR HILEYS GREAT DEAL!!

dothedrewtoo

19 de oct. de 2010

Blake and the rest of the dealership were very helpful in the car-buying process. They helped me to decide on and finance a car that was within my budget. They were very accommodating to my situation (needing a co-signer, etc.). They had the exact color combination I was looking for. Before I picked up the car, Blake put a lot of effort into making sure it was pristine. He also thoroughly explained the car's features to me and insisted I call him if I had any more questions. I bought a Mazda3 and I have absolutely loved driving it the past couple weeks. I feel very good about taking it back to the dealership for the first scheduled maintenance.

jimnsarah

16 de oct. de 2010

Taylor Riddle was our first contact with the dealership and provided useful information. This contact induced us to seek more information on the vehicle and for us to make a return visit to, probably, purchase a vehicle. On our next visit, Taylor was extremely helpful and provided the information we needed to make a decision. He continued to follow-up the negotiations, which resulted in our return for a test-drive during which he answered all of our questions. He then assisted us with completing our paperwork and sealing the deal. He has, also, followed up with several phone calls to insure that we are satisfied with our purchase. Good job!

jfspann

15 de oct. de 2010

Hiley Mazda and Delmon Davis have provided me great service over the years. I always go back to Hiley to service my 2001 Mazda Miata. Delmon has been great to work with. I had a problem earlier this year with the timing on my car and they worked with me to locate the problem and fixed it. I certainly recommend this shop for any Mazda car service.Jim Spann

hljones713

15 de oct. de 2010

John Dollar was amazing at helping us find exactly what we needed. He was thorough in taking his time to explain the features of the car and listening to exactly what we wanted. We would definitly recommend him to anyone we know. He is a very professional sales man and I would love to do business with him again. I could not be happier with my car!

onealk

15 de oct. de 2010

Called at 0830, in at 1000, out by 1100. Oil changed, lubed, inspected, and washed -- all done at a reasonable price. Pleasant areas to wait and watch TV or not. Free coffee available. Convenient restrooms. Free WiFi. Friendly folks. Same every time I go.

pccrosby

15 de oct. de 2010

We have recently relocated to Huntsville and needed to have some routine service work done on our car. We will be making this our new Mazda dealership. I did not have an appointment, but they took me right away and I was able to wait while my work was performed. It was a good experience.

dwinsure

14 de oct. de 2010

This was the first time i had any dealings with Hiley Mazda and it was a very good experience. The salesman was very knowledgable about the cars that I was interested in and he did a good job getting me all the information that i requested. I would recommend Hiley to others.

yzzz

14 de oct. de 2010

They mad it very easy to buy a car! They helped myself and my new husband buy our brand new 2010 mazda 2. We love it. It is the most amazing car either of us have ever owned. We couldnt be more happy about our experiance. The staff was friendly and very helpful with everyting that they did and explained everything very well to us.

hagale

14 de oct. de 2010

Our sales person was very cooperative and worked to get the best price for us. He asked questions and provided information to find a vehicle that was well-suited for our daughter. We greatly appreciated his attention to our needs. When needing a replacement part just after delivery, our sales person helped get the lowest price possible for the part.

macdaddysmiata

14 de oct. de 2010

This was our first experience with this dealership. We had our oil changed and our airbag control unit replaced. The work was completed on a very timely basis. Mr. Davis was a pleasure to work with. We had checked around with other Mazda dealers to compare prices. They brought our Miata back to us washed, which we had only previously experienced at a Lexus dealership. We definitely plan to use this dealership again.

rolltide0024

14 de oct. de 2010

i came to the mazda dealership looking for a mazda 3 and what i got surpassed all of my expectations. not only did i get a great deal on a great car, i got an excellent experience from my salesman. he was kind and knowledgeable about the car and the deal i was getting and he made me sure i was making the right choice by shopping there. he greeted me with a friendly smile and made me as comfortable as possible. i would definitely recommend anyone looking for a great car AND a great experience to go to the Hiley Mazda Dealership of Huntsville and request John Dollar. And i enjoy the car i got very much. I know i won't be shopping anywhere else.

angie_18295

13 de oct. de 2010

They were very knowledgable and helpful. No pressure was great. I originally went to find a used car but ended up buying what I really wanted...a brand new Mazda 6!!! I love this car. This is the first brand new car I ever bought and thought I was not going to be able to afford it. Not the case, they made it work perfect for me. Thank you so much.

bud.jones1

13 de oct. de 2010

The service and parts staff were very friendly, helpful, and knowledgable. The facilities are also very clean, neat, and comfortable when waiting for the service to be rendered. The service was a little slow, but I felt they were very thorough in the work conducted and was worth the wait.

mrobertson777

13 de oct. de 2010

Went into dealer to have my catalitic converter and misfire issues looked at on my '05 RX8.Delmon was very helpful and went to bat for me with Mazda to have the cat replaced under warranty. My baby is working well again.Both he and Brandon went way out of their way to answer all my questions very patiently and thoroughly.A++ dealership! Will definitely be back! Thanks guys!

william825

22 de sep. de 2010

This was the easiest and best buying experience I have ever had. These guys gave me the best price upfront and gave me more for my trade than anyone. No hassle pricing and great customer service. Everyone was friendly and the process smooth and fast. I would recommend Hiley Mazda to anyone searching for a new car.

lbrabon

30 de ago. de 2010

Recently purchased a 2010 Mazda CX9 from Hiley Mazda in Huntsville Al. My experience was the best of any Dealership I've visited in the past 20 years. There was no high pressure sales pitch and the atmosphere was very professional. All parties that had came in to contact with was very knowledgeable and patient. Since this was the first purchase of a Mazda SUV my wife and I had alot of questions and thankfully Scott Turn and Kin Wilson took the time to explain everything. When came to closing the Finance Manager equally was patient and explained all coverage available in regards to entended warrantys. I will be sure to highly recommend and friends or family because of the outstanding experience purchasing a car.

tracy124

6 de abr. de 2010

This was hands down the best experience I have ever had shopping for a new car. The sales staff was friendly and helpful. I felt very comfortable right from the start. My salesman, Scott Turner, welcomed me to the dealership and answered all of my questions thoroughly. There were none of those "used car salesman" phonies that you find at almost all dealerships. What really amazed me was that they didn't try to stick it to me on price. They were honest and fair right from the start, go figure. It's about time someone started selling cars the right way. I definitely recommend Hiley Mazda in Huntsville, AL for your new ride.

otterhavver

18 de feb. de 2010

I would go to this dealership again because it was a great experience. We are very happy with the car and the process of buying it. No yucky car salesman vibes, the staff was friendly, courteous and forthright. It was worth the drive from Tennessee.

swscotton

3 de feb. de 2010

VERY GOOD EXPERIENCE IN PURCHASING A NEW CAR. EVERYONE WAS VERY FRIENDLY AND HELPFUL WITH ALL ASSPECTS OF THE PURCHASE. I WOULD RECOMEND THIS DEALERSHIP TO ANYONE LOOKING TO PURCHASE A NEW CAR AND WE WILL SHOP THERE AGAIN WHEN WE ARE IN THE MARKET TO PURCHASE ANOTHER VEHICLE.

viningk

15 de oct. de 2005

Just an overall sorry customer service attitude. We have tried to contact Jeff Sikes Mazda Service department for over two weeks to have warranty work performed on our 2005 Tribute. If we are ever lucky enough to talk to a real person in the service department they tell us they will call us back usually within one or two days, they have yet to honor any of their promises to return our phone calls for over two weeks. We usually wait about three days and tryto call them back; always getting the same run around. The first time we took our car to their service department, we tried to leave the key in their over night drop box, but someone had broken the drop box from it's post the day before. We had made arrangements to drop off the Tribute the previous night for the 7:30 AM appointment, they told us to use the drop box. When I brought the key back. The Service Dept Manager told me he knew the box was broken, when he told me to use it, but he didn't have enough customer service attitude to make alternate provisions, like use the Jeff Sikes Drop box next door at the VW dealership. We had to drive completely across town at rush hour the next morning to meet our scheduled appointment time. Really poor customer service attitude, especially now that I know there were alternate solutions available. The funny thing is that while we were searching for the missing drop box, a man came over to ask if he could help us. I saw the man look at us when we drove to the service driveway. The man offered to hold the key, but I didn't know who he was and he never offered to introduce himself. By then I was too frustrated to even think about accepting help from a strange man. I found out later HE WAS Jeff Sikes. He obviously didn't wannt to introduce himself especially when he saw how frustrated frustrated we were after looking for the drop box for about 30 minutes because of the the poor customer service of HIS dealership. By the way the Leeman Ferry address listed for this dealer is no longer correct.