Puget$ound

7 de nov. de 2016

Stopped in today for an oil change and service on my RDX. The service (Eric and Kelly) was fast, friendly, and professional. Always a pleasure to to have our cars serviced by all the staff at Hinshaws!

Voss

3 de nov. de 2016

I worked with Nick while looking for a good used car to purchase. He managed to find me an amazing car & was able to work a good deal for me. Thank you for the no hassle & awesome service.

Anadoyan

29 de oct. de 2016

We came in looking for a Acura MDX! We were very excited about the 2017 with its new advancements! Salesmen Nick Ury did a great job showing us around and picking the right color and type. The one we were looking for was not even looked at and was still packaged in the back with only 2 miles on it. He made sure the MDX was detailed and prepared for us the way it should be!He even drove it to our house the next day since he wanted everything to be perfect! This is the guy that goes above and beyond for you! Give him a call!

Dakine99

27 de oct. de 2016

Andrew, thanks for making our recent MDX purchase so smooth and pressure-free. Throughout the whole sales process you were pleasantly low key, never pushing us, always giving us plenty of space to discuss and make decisions. Considering that we originally came in to pick up our old MDX from service (which we also highly recommend), you found us just the new car we wanted, and your team was very flexible in working with us to finalize the purchase. The outstanding service we have received from Hinshaw was also a key in our decision to purchase another Acura. Thanks again and we look forward to a long-standing relationship.

Noteboka

27 de oct. de 2016

I recently purchased a 2017 Acura ILX from Andrew Whelan at Hinshaw's Acura. It was a truly terrific experience from start to finish. From the moment Andrew greeted us, he was customer service personified. He connected personally with us, and took the time to get to know us and understand what we were looking for. He worked hard to get us the best deal possible for trade-in and the purchase price of my new car. Since purchasing my ILX, Andrew has checked in and made sure I am having a great experience with my new vehicle. When someone chipped paint off of my car, he bought a paint pen, repaired the chip, and let me keep the pen for future reference. As long as I live in the area, I will purchase all my future vehicles from Andrew, and I highly encourage others to do so!!

kittiachi

25 de oct. de 2016

Mr. Pak was really helpful in finding us the perfect car, rate and accessories for the car. The process was really fast and we were out of there within the hour. We are very happy with the expedited experience and professional customer service. I would recommend Mr. Pak and Hindshaw's Acura to my friends and family. They are not hard, phony sellers like the other dealerships we have experienced in the past. We got what we wanted and everything went smoothly. They take care of their customers and this particular car dealer is somewhere where you want to buy/lease from.

Jim Peacock

22 de oct. de 2016

I found a used Audi S5 at Hinshaw's on line Wed afternoon and called the dealership. I talked with Nik Ury about the details of the car and we agreed I would be in on Thursday am, to hopefully buy it. I was an out of state customer, so I arranged a flight in and Nik picked me up at the Seattle airport on Thurs. I looked over the car and took it for a test drive, we agreed on the price and an hour later I was on the road to CO with my new vehicle. The entire Hinshaw team was outstanding, Nik, Mark Hansen and the service team who enthusiastically gave me some ideas on how to customize the vehicle. I could not have had a better experience !Thanks Nik and TeamJim

BARNHART5

19 de oct. de 2016

Hinshaws Acura is a great dealership. We worked with an excellent salesman, Nick Ury. He was friendly, polite, and VERY knowledgeable concerning the vehicles! The whole process was very quick and easy! Would definately work with Nick and/or recommend him to family and friends in the future.

Nicole happy Acura buyer

17 de oct. de 2016

I worked with Nicholas and he made me feel right at home.. I was not uncomfortable and he listened and really helped me get the best deal and fit for me. I wanted one thing and knew it was out of my price range but he showed me something else that I didn't even think of and totally fell in love. This is my first Acura and I am excited to stay in the Acura family. Nicholas was amazing and would buy a car from him again.Nicole -happy Acura buyer!!!

H.L.

15 de oct. de 2016

We received very helpful customer service from the time we walked into the Dealership.Nick (Sales) was very helpful and informative during the test drive, and he also helped in streamlining the entire process. Mark, the Finance Manager, was very accommodating and worked hard to get us the right financing deal. We are greatly appreciative of the overall service that we received and would highly recommend this dealership.

rfcpatrick09

11 de oct. de 2016

Hinshaws Acura has served us great. The sales person, Robert Njoku, went far and took care of us. Even with challenging credit history, he got us in a shiny well maintained Acura TL on our way home. It's been almost a month with this car and we are very pleased. Also he took care of our issues with the car at free of charge by reaching out to service dept even though it was purchased as is.

Madhu Babber

3 de oct. de 2016

Sunny Singh gave me a superb experience when I purchased my car. He made my experience so smoothe with no pressure. He also gave me one of the best deals on my car with excellent quality service. There's no comparison he was on my side the entire sales process. I am very happy with my purchase and he is somebody i will be recommending to all my friends amd family.

Dtk

1 de oct. de 2016

This is the second Acura car that I owned. The reason I visit this dealer is because they have a lot of use car. This is the first time, I visit this hinshaw Acura dealer and it will be the last time as well. I have experienced the worst customer services ever in my life from the salesman guy name sunny sigh to the manager name mike. I hated how they treated me, they are really rude and they don't even value my business. Sunny was telling that I wasted his time because he didn't want me to make any offer or negotiated with the price that they listed for sale. He was yelling and screaming which is ridiculous. He rolled his eyes and he thought that I couldn't afford the car or something. Even though his manager, I went straight to him and raised my concern about sunny he seems careless about it. When I make the purchased for the car the manger mike told me that they will get the car ready for me within a 3-4 days. The car wasn't done by that time so they called me and said to give them 2 more days. 2 days later the car is still not ready for me to pick up, I felt like I was forced to buy a car but they didn't even care about deliver the car to me on time. What kind of business is this? The manager was ready rude as well, I will never and ever refer anybody to buy car at this location. Luxury car dealership have the worst customer services ever

ActionsNotWords

30 de sep. de 2016

I went in about two years ago and got a lease from Hinshaws. It was at a good rate but I knew I wasn't going to be able to stay within the miles so I traded it in and bought a car. I was helped by the same man through the entire process. Nick Ury was there every time I went in and was always ready to help. He wanted to help me and do what was best for me and not his pocket so it was different than most places I visited. Thanks for the help, Nick.

MHarlow

30 de sep. de 2016

My care was totaled and I found myself expectantly needing a new used car to replace it. I had worked with many dealership and was tired of all the bait and switch. Tell you about one care and then after driving an hour, tell you it sold and they could show you another car. I remembered having great service and Hinshaw's Acura back when I owned a few Acuras. I decided to go and see what they had on line first and Young Park was so responsive. He encouraged me to see the vehicle and possibly some others. He had to step out when I was finally able to drive over, so he asked Nick Ury to take care of me. Nick was great and not at all pushy. After Nick and I test drove a car, I knew it would work and I had already been shopping for a couple of weeks. I had a budget and they worked with me. I wanted to pay cash and believe it or not most used car sellers prefer to finance you to make more, but for the first time cash was not a problem. I had known the GM for years and knew he would give me a fair deal and a great experience. Derrick Martin you are the reason I came and will come back again. I didn't just buy a car, I entered into a long term relationship to have my car serviced and cared for. I look forward to my next experience buying a car with them.

mrfishy

29 de sep. de 2016

We just purchased our 3rd Acura at Hinshaw Acura. The reason we keep returning and buying Acura is because of the service and honesty of the employees. We've lived in Utah, Arizona, California (Sacramento and Danville), and Washington State over a period of 50 years. In all those years and all our cars (20+) we've never found a dealership that equals Henshaw Acura, Fife. Hats off to David Ajibade, salesman and Kelly Stallcop, service manager, for their professionalism. Hinshaw is lucky to have them as employees.

MyraKevin

29 de sep. de 2016

My husband and I had the pleasure of meeting Andrew Whelan and Nick Ury of Hinshaw Acura in Fife. They were very personable and took the time to answer all our questions and concerns. I had questions about the navigation system and Nick worked with me to better understand the system. Andrew was good at answering our financial concerns. Andrew and Nick are a good team to work with,Thank you both. Myra Trucco

seahawks

29 de sep. de 2016

David is our salesman me and my wife has bought many of cars from him he is easy going and will go the extra mile for you Kelly is our service guy these to guys will take care of all your needs

L & K

24 de sep. de 2016

David is my salesman, instantly warm and friendly, easy going, no pressure, and extremely knowledgeable. David walked us through the entire buying process and made it easy. Great experience, we have bought from him in the past and have, and will continue to, recommend him to others.

Tommyv

13 de sep. de 2016

We just purchased a new RDX. Our salesman, Frank Rigsby was especially helpful and particularly attentive to my wife's needs and concerns. Very much appreciate Frank's Low key and attentive approach

Sandra L

13 de sep. de 2016

I was apprehensive in buying from a dealer, my past purchases were with private parties, but my first impression of Sunny Singh, I felt comfortable and he really listed to what I was looking for. After the sale he made himself available for any questions I would have with my new purchase. Thank you Sunny! I would definately call upon him in the future.

Rome45

7 de sep. de 2016

My salesman Frank Rigsby made the purchasing process a pleasant one. No pressure, no haggling. I will definitely consider Hinshaw Acura for my next vehicle purchase.

relissamitke

28 de ago. de 2016

my salesman was Nick, he was very helpful on finding cars in my price range and made it easy throughout the whole process. I love my new car and it was stress free experience!

Senica H.

9 de ago. de 2016

I am a first time Acura owner, and I absolutely LOVE my new 2017 Acura RDX. Prior to visiting the dealership, I was able to look at their inventory and saw that they had the perfect RDX waiting for me.As soon as my family and I stepped out of our car, David came out to greet us and took us inside to look at the RDX in their showroom. I told him what I was looking for and he quickly went out and pulled up in front of the dealership with the RDX that I wanted!The test drive was pleasant, the overall buying process was great and stress-free, and David never pressured or hassled me. I'd say it was the best experience I've ever had at a dealership. I got the exact car I wanted at the price I wanted. Thanks again David!

jmp123

4 de ago. de 2016

The sales team was very helpful, Sunny was helpful and informative. The financial dept was a bit of a long wait but efficient with the finalization of the paperwork.

Sbissen

31 de jul. de 2016

My experience here was great! Even people I didn't work with were very professional and friendly. I worked with Devin and he made the experience easy and enjoyable. He's very customer service oriented! I would definitely recommend this location!

Mazie629

31 de jul. de 2016

I came to HInshaws Acura to check out the RDX. I have become accustomed to and somewhat spoiled by Mercedes Benz but I had had enough of their maintenance costs. I was looking for a nice car that was sporty, reliable and didn't cost thousands of dollars to maintain. I met with Helen Hoh who was very knowledgeable about all the models. She wasn't overbearing and pushy which is what I liked. To say that I got good customer service is an understatement! She was awesome. She made the process easy and painless and she even came in on her day off to accommodate my schedule. Ask for her by name ... you will be glad that you did.

HollieJohnson

28 de jul. de 2016

I was referred to David after a car accident totaled my SUV. David was beyond patient with me as I dealt with the anxiety and worry resulting from the recent accident. He was always available when I wanted to stop by (again and again) and ensured I made a purchase I was comfortable with in safety, style, and affordability. I am so happy with my purchase and the customer service I received from everyone at that dealership. I love my new MDX! Thank you!

Puget$ound

27 de jul. de 2016

Stopped in for a service the other day. We were greeted by George. He is so friendly, helpful, and he took care of servicing our car quickly. Thanks to all of you in the service department!

Caboboyz

26 de jul. de 2016

Devin was very helpful in securing the sale for me. My friends live 150 mile away and could not make it to the dealership until the weekend.

Jhenry25

25 de jul. de 2016

Always a good experience when i get my car serviced. Ive been getting my car serviced here for the past 3 years, and everyone who i've dealt with have been very helpful & nice.

miller

22 de jul. de 2016

I called to get a quick safety check and oil change before a rd trip. I actually called on my way there and they said no problem. Our pleasure.Cleaned the car and gave excellent service !

AA

11 de jul. de 2016

I just recently purchased a 2017 Acura RDX from Hinshaw's Acura. Andrew Whelan was my sales rep. Andrew was professional and friendly. I am very happy with the customer service that I received from Andrew and the rest of the Hinshaw's Acura team.

Becky C.

9 de jul. de 2016

I am so grateful to Devin Arndt and those at Hinshaw's Acura for a really awesome buying experience. Devin was great to work with, so helpful and really listened to me. The whole experience was very stress free - I've never had such a pleasant experience buying a car. I highly recommend both Devin and Hinshaw Acura!!!

JustMe

15 de jun. de 2016

This was the 8th vehicle I have purchased from Hinshaw's Acura. They have a proven track record for providing outstanding service in a relaxed customer focused environment. Specifically Derrick and Devin went above and beyond to help me find the right car at the right price. I simply can't imagin buying from any one or any where else!

brad

6 de jun. de 2016

I recently purchased the third car from David Ajibade for our family - and this one was for me. I was looking for a three year old used SUV and David found the perfect fit and he worked out the details in a non pressure, simple manner that made it a pleasant experience.Thanks David

Rxooxey

2 de jun. de 2016

Helen Noh was by far the best salesperson I have ever dealt with (I've purchased more than 10 vehicles in my lifetime). She was professional, not pushy, worked very hard, respectful, and very friendly. She won me and my husband over right away. The dealership on the other hand was not impressive at all. Our last vehicle was purchased from Lexus of Fife and we really love that dealership and if it wasn't for Helen that's where I would have purchased again. Helen worked very hard to find me the perfect car and at a fair price. If you are considering an Acura, I highly recommend HELEN!!!

Bethchrist

1 de jun. de 2016

Devin Arndt was the sales rep I worked with while buying my new/used 2013 Acura RDX. He is professional, personable & extremely knowledgeable about all of the cars he showed me. I was in sales my whole life (am retired now). I was extremely impressed with his honest, straight forward & courteous approach. He was organized and expedited the sale as quickly as possible. I will return to Devin for future purchases & refer everyone I know to him!Beth Christ

NewRDX

31 de may. de 2016

We were greeted pleasantly and professionally by Nick Ury. He was very knowledgeable and competent which made our visit there a great experience. We highly recommend visiting Hinshaws Acura in Fife and especially Nick. We leased a 2017 RDX at a great price. On a side note, we went to Lexus of Tacoma first, waited for over an hour, and left. No one even said hello. So thanks Nick for your great service.

Andi'slandrover

16 de may. de 2016

We appreciated Helen's professionalism and great personality. My daughter purchased a terrific car for a great price. Easy to work with, will recommend Helen to family and friend.

Marc & Kwi

10 de may. de 2016

We came in to Hinshaw Acura after spending the day looking at other cars our last stop we met up with Nick Ury a bright professional young man passionate about his products and very knowledgeable, we were interested in the 2016 ILX after driving it at talking more about the features and accessories we decided to lease the vehicle, took it home and after a couple of weeks of the wife driving it she felt that it was to performance oriented for her liking, so while picking up the License plates I spoke with nick about her concerns and he said that if she was not happy then then down the road we could get her into something else, wen that road was very short and she wanted to see what he could do about upgrading, we came back down and gave the TLX the fine tooth comb treatment drove looked drove she seemed satisfied with the TLX as her type of car unfortunately this is where the story takes a turn.We could not come to terms on the price and trade in value of our ILX and was at a stalemate of Dealer Vs Customer so we drove the ILX home, I emailed Nick and laid out what our best options would be to get our signature on the paper, Nick working very hard to meet our needs and to ensure our satisfaction with the Acura Product line was determined to get us the deal we wanted so after kicking the numbers around with the General Manager they dug deep, sharpened their pencils and found a way to make the deal happen they found incentives and they found rebates I even think they may have took a loss out of their own pockets and made this deal happen and it turned out even better then we would have hoped for I cant thank Nick Ury and Hinshaw Acura for ultimately ensuring customer satisfaction and above all loyalty to the product and to their new lifetime customers. Thanks Ury your awesome.

nicholii93

10 de may. de 2016

I had a very pleasant experience purchasing my TSX. Sales guys are very helpful and didn't get left with that eerie feeling of 'did I get a good deal or not' everyone is straight forward. I wanted to get scratches fixed on the car and the service guys Mike and Kelley were helpful in scheduling it and getting it done at the exact time they told me it would be so I wasn't waiting around all day. Definitely will buy here again!

New rdx

9 de may. de 2016

My 2015 RDX performed admirably when some idiot ran the stop sign and totaled it. I walked away, but car was totaled. I knew I would replace it with another RDX

Lori

9 de may. de 2016

Devin was very professional, and did not pressure or rush us to make a decision. He was very knowledgeable about the car, as well as other aspects of the business. Overall, our experience was excellent.

Gigi Talcott

7 de may. de 2016

Twelve years ago when our old, other make SUV broke down, we discovered an MDX from HInshaw's Acura didn't cost significantly more than the other makes. Now, twelve years and 235,000 miles later it was hard to find a reason to buy a new car. We have grandkids needing reliable cars, so one of them will get ours and I this week we got a new RDX. We no longer need room for seven passengers. Hinshaw's Service cared for our MDX all those years. They're always friendly and professional. Thanks, Bill. When you buy your car from them they'll provide you a late model loaner. Our 2002 MDX still looks and runs great. Lucky granddaughter to get it.Look for an awesome sales agent, David Ajibade, who knows everything about every Acura and every other potential competitor's vehicles. Saved me tons of time, yet not a surprise that we wanted to continue buying our cars and getting our service at Hinshaw's Acura of Fife.

Andrea

7 de may. de 2016

Car buying is not always a pleasant experience but the folks at Hinshaw's Acura were amazing, especially the sales person, Helen. There aren't too many female car salespeople and Helen was the first I've ever encountered and it was refreshing. She was friendly, professional in negotiation, responsive to initial inquiries about the car and just plain fun to talk to. I feel like I got the car I wanted for a fair price. Thank you Hinshaw's Acura and Helen for a great experience!

Harnek Singh

7 de may. de 2016

I bought RDX from these guys. They are awesome, The dealing with the customer by the sales agents is excellent. I strongly recommend these guys.

Gmail

21 de abr. de 2016

Took my Acura TSX in for an oil change this morning. what an awesome experience from the minute i came in (a service manager opened the door and welcomed me) to the moment i checked out! They honored my expired coupon with a discount and i was pleasantly surprised at how personable and helpful Bill at the counter was, and Kelly the service manager who took time to greet me and insure i was taken care of. These guys are legit and they get it! Thanks Hinshaws you guys took great care of me and my car! Warm Regards, Tom Tankiewicz

Clint Lewis

12 de abr. de 2016

Devin (my salesperson) was fantastic. He took excellent care of me and did everything he said he would. The car was delivered as promised, no surprises. Thanks Devin!

Puget$ound

1 de abr. de 2016

This service department is the best in the Pacific Northwest. We stopped in today to get an oil change and once again they surpassed our every expectation!

HashTagTwitter

25 de mar. de 2016

I have bought a car off a lot three times in my life and all three times it was from Hinshaws Auto Group. My first purchase being from Honda and the other two from Acura of Fife. It seems that I always start off somewhere else, but always end up at Hinshaws because the folks seem more down to earth and willing to make the deal work for you. I think they may be unaffiliated now, but their body shop does excellent work. I got roped into a lease for the first time and we will see where it goes in 3 years. On paper it makes a lot of sense. First time I bought a car and never looked under the hood. Still haven't to this day. I always told myself I would buy an American car when I got older and could afford it, but it seems like Honda products are more American than any and I couldn't pass up the reliability of a Honda product.

Katherine

22 de mar. de 2016

I brought my car here for a simple oil change. I was treated so kindly! My car was ready faster than I expected. Plus it came back completely cleaned at no extra charge! The service department here is very knowledgeable!

Jonescj6

21 de mar. de 2016

I was sold a car that was 3 years old. I have had nothing but problems, 3 major repairs with out any real help in trying to resolve my frustrations. It has been in the shop 5 times. I was told that these things happen. The salesman Devin lied about multiple things as well. I had been here before and came back because I had good service the first time but now would never recommend this place after this.

ediwn

17 de mar. de 2016

I went to the dealership fully planning on by a TLX, but was surprised by the exceptional customer service that I received by Donovan Wedington. He was very knowledgeable with the car and was able to answer any and all of the questions that I had. I left there with a brand new car at a reasonable price. I would highly recommend this dealership for anyone else who was looking to buy a car.

Bbsunlessgh

16 de mar. de 2016

I used to be a cadillac girl until I went to the local dealership and they lost my business. I absolutely love Hinshaw Acura. They've never been anything but utterly amazing. They work with you with out the games or pressure. 3 won't be my final I will be back. I'm an Acura girl now????

Lee

15 de mar. de 2016

We have shopped Hinshaw Acura for several years now after a not so enjoyable trip up north.We have worked with David Ajibade for several years. He is honest and works hard to make our purchase a great experience. I love his no pressure no hassle approach. After the purchase he went thru the workings of the car. He was so patient with me. (So much to learn)The entire staff, including the service department, is a pleasure to work with. Love those guys!I highly recommend Hinshaw Acura to anyone wanting to make a purchase of any vehicle.

KTLam

14 de mar. de 2016

Was in the market for a fairly new but used car to meet budget. Went to 3 dealerships and ended up getting a brand new Acura from Hinshaw Acura thanks to Helen. She was on top of communication and the dealership's service was great. I would recommend looking at the ratings and review as proof. Thanks again Helen :)

Carrie

6 de mar. de 2016

We bought a car from Devin a few years ago and had a good experience with Acura. My husband has been looking for a truck and could not find what he wanted for the right price. We saw Devins add and recognized his name, we went in to look at a truck today and went home with it.

Madhu

3 de mar. de 2016

Sunny was modest and helpful with the selection of my new car 2010 Toyota Corolla. I felt very comfortable with his help. He answered all my questions and made me feel very good about buying the car. I highly recommend anyone to see Sunny for a new or used vehicle purchase.

RobertCrabtree

1 de mar. de 2016

Devin was truly helpful during the purchase of my GMC, He answered all my questions and made me feel very good about buying the car, I would gladly recommend anyone to see him about their next vehicle purchase.

Sassyleo73

1 de mar. de 2016

My moms car broke down beyond repair(thank god!) She had not shopped for a car in about 20 years, so I offered to help her look around. We spent a whole day going from dealership to dealership. She had no clue what she wanted. After riding in my new car, she fell in love with it. It had to have heated seats and a sunroof and preferably black. We had little luck that day we went looking. So I took to the internet "Craigslist" now that I had a better idea of what she wanted, and what do you know? The perfect car popped up! I texted Devin the salesman to ask if it was still available, he was prompt at replying, and answered all my questions regarding it. I then contacted my mom to let her know I found the "one"! She went down the next morning to test drive it, and yes it was the "one"!! She is still thrilled with how everyone there treated her and absolutely loves her car!!! Thank you so much for making this such a positive experience for her and I!

370z driversssss

29 de feb. de 2016

My wife and I decided to look at a 2015 Nissan 370Z Roadster at this dealership. Our sales person was Named Joe Schultz. He was very professional, funny and helpful throughout the entire process. I asked Joe a ton of questions and also specific pictures to be taken of the car in which he provided in a very timely manner. I was very hesitant to go thru a dealer as we have had some bad experiences in the past. We felt we got a great deal on the 370Z and received a fare trade for our Ford Mustang GT. The entire experience was top notch and would definitely do business again with this dealer and salesperson.Thanks again Joe Schultz for a great car and experience.Eric & Lyn AtkinsAstoria, Oregon

Holymoly123

26 de feb. de 2016

Sunny provided excellent service throughout our entire purchasing process. He was thorough in explaining all aspects of the vehicle. He helped make the car purchase enjoyable, and very different in contrast to many other experiences we have had. We would highly recommend Sunny!

GWACURA

24 de feb. de 2016

A very friendly and pleasant car dealership to purchase your next automobile. The staff was amazing. This was the fourth dealership my wife and I had visited in the previous two days and by far the most helpful. A young professional, by the name of Joe, greeted us at the door in a friendly manner as if we were friends visiting. Joe let us take the lead and listened. At first we were looking for a used ACURA SUV. However, after discussing our needs with Joe and his fellow co-worker Derrick, we decided to purchase a new 2016 ACURA RDX. Thanks to those two it was the best decision we could have made .

andrewjwhelan

24 de feb. de 2016

The service department exceeded my expectations Kelly was great! New to the area and came in for an oil change. It was quick and efficent. Already have my next one scheduled in 5 months!!!

jlester

18 de feb. de 2016

This was my first car buying experience. I went with my dad but otherwise didn't know what to expect and was nervous but Leslie came up to us and was so helpful. She asked me my budget (which was very important to me as I am young and ready to start grad school), and what I was looking for in a car. The second car she showed me, I test drove it and was sold. It was everything I could have wanted and more!! Then the dealership beat the financing rate that I had received by my bank which was great! Leslie took the time to make sure that I was able to set up the bluetooth settings in the car which was super helpful. After I bought the car, she was in contact with me to make sure I was loving the car and if there was anything I needed. I had a concern with the car and she was able to set up a service appointment right away. The dealership was on top of it and everything was covered under warranty! I would highly recommend Acura, this dealership and especially Leslie!

Ct1957

9 de feb. de 2016

Devon did a great job explaining everything going over everything great patients . everybody was helpful considering it was a great experience at this dealership I would recommend this dealership to anyone

darzie

8 de feb. de 2016

Pretty happy with our experience at this Acura dealership. We were deciding between an MDX and another SUV. Devin and Nick both helped us out at different visits to the dealership. Both were very knowledgeable and patient to answer all our questions. They didn't pressure us, but their passion for the brand is what showed. Once we finally made our decision to go with the MDX, Devin was the one who helped us get the best deal he could. And he's been helpful even after the sale, helping to answer any additional questions that come up. Everything went pretty smoothly. We couldn't be happier with our choice in car and the experience!

TomnKelly

3 de feb. de 2016

Our recent visit was a very satisfying experience. We have always been pleased with the service department. We have worked with George and have always been impressed with his knowledge and professionalism. On the sales side, we were fortunate to meet Donovan. He was nice, knowledgeable, and made us fell like WE were important - not the sale. His interaction with us was exceptional!Hinshaw's is fortunate to have Donovan and George on their team!!!Tom & Kelly G.

janet123

2 de feb. de 2016

Young Pak represented the car and also Hinshaw Acura very well. I would recommend using him as your sales person. He know the product and will give you all the help throughout the sale.Young is spot on and you will not be sorry you chose him to purchase your acura.

Crimp084

2 de feb. de 2016

Helen was a pleasure to work with. It was laid back from the beginning and my husband and I felt like we connected with her beyond a dealer / buyer relationship. Everything was simple, easy to understand and there were no "games." Definitely recommend the dealership and if you can, work with Helen, you will leave one very happy customer. Did I mention how much we love the new RDX car too? Never thought I'd not own a Volvo but this car sold me and I couldn't be happier.

Parker

1 de feb. de 2016

This was by far the best experience we have ever had in purchasing a car. Everyone was extremely courteous and knowledgeable, especially our salesman Devin.

Happycustomer

1 de feb. de 2016

We were so impressed with Devin when we bought our new car recently. He was so professional, yet personable. Devin was prepared for our appointment, helpful and knowledgable when it came to answering all of our questions and made a huge effort to sell us our car at a price that worked for us. We left with quite a few of his cards to give to anyone we know looking for a car and have already spread the word of how great our experience was and how much we recommend him! I should also say, we hate buying cars. Thank you Devin for making us feel like you genuinely wanted to help us get into a new car!

jim&linda

1 de feb. de 2016

We purchased a new Acura MDX yesterday from Hinshaw's Acura and were assisted by Donovan Wedington. What a great guy! Very personable and no pressure, and he was very knowledgeable about the vehicle. We would definately recommend Hinshaw's Acura and Donovan, and will be going back when it's time to replace our new Acura. You won't regret purchasing a vehicle from this dealership.

Copterman

27 de ene. de 2016

Young was an excellent sales person. I was upfront with what I was willing to pay for the vehicle, and Hinshaw's Acura was able to meet my budget. Great experience, and we love our MDX!

vsschafer

25 de ene. de 2016

An amazing atmosphere to walk into. Being recognized by 1st name basis and welcomed in open arms is first nature with the amazing team at Hinshaws Acura of Fife. Thank you for your service and helping keep my car in order.

Puget$ound

8 de ene. de 2016

The service department is the best in the industry! George is courteous, professional, and an expert in all things Acura. I highly recommend Hinshaws Acura.

Chase

6 de ene. de 2016

Upon entering the business I was greeted by a friendly service professional. They already knew who I was when I walked in. I dropped off my keys for a fluid change and told them I would be back in a couple hours. They had it done sooner than expected and thanked me for my business. I will definitely be going back!

Fife Customer

4 de ene. de 2016

Walked in late on a Sunday evening and the end of the year sale was ending. Laid out our options very clearly and expedited the process the best they could. Let me drive the car home and come in the next day to get the detailing done. Vivian was super sweet and personable!

Larry and Patty Emry

4 de ene. de 2016

Sunny, Mike, Kelly and all who helped with the great experience with the New Purchase of The RDX 2016.Sunny in sales did a most wonderful job with the sale of the RDX 2016.Mike and the group in service did a fantastic job with all the extra add on to have the RDX 2016 ready for pick up.Thank you all for a great job.

Jonescj6

4 de ene. de 2016

Dealership is always full of friendly people. Try to accommodate clients. The service and parts people are awesome and super knowledgeable and helpful. I had serviced my previous Acura there and whole expensive they are nice.

keljo

2 de ene. de 2016

This is the 5th vehicle I have purchased from Hinshaws Acura in the past 5 years. I have sent several of my friends and family members to Hinshaws and could not be more pleased. The outstanding service we received from our salesman David Ajibade and the attention received from the sales manager is beyond all expectations. I will continue doing all my business with Hinshaws and Mr. Ajibade.

tjv23

2 de ene. de 2016

This is my 2nd lease from Hinshaw's Acura, and I couldn't be happier with the experience. Everyone I worked with took time to listen and answer my questions, and treated me with courtesy and respect. Most of all they clearly care about their customers more than making a sale. They understand that moving vehicles is incidental to taking care of people. There is no pressure to make a deal right away and they are fair. Julia and Young reached out to me to ask what I wanted to do when the lease on my TL was up, and listened carefully to my needs then gave expert advice. Ed made the financing process smooth and hassle free. Can't wait for my next vehicle!

Bsatisfied

28 de dic. de 2015

I recently purchased a new Acura MDX at this dealership after shopping other places. Mark Baughman was sincere about meeting my needs and listening to my concerns. It was a very smooth process from financing to the introduction to the service department. I've been in professional sales for over thirty years and I know about outstanding personal service. Mark and his staff provided that for me for and two more people that I was able to refer to him since my purchase. If you are serious about purchasing a new or used Acura then this is the dealership and these are the people you need to be talking to.

ksharp24

27 de dic. de 2015

Andrew and Devin were both very professional and made my car buying process easy and stress free. Would highly recommend doing business with them. The process took a while but it was well worth it.

Krohnr02

21 de dic. de 2015

Devins the man. He was flawless when helping me decide this large purchase. I will surely be coming back! I have also been there for service as well and it went swell. Ryan

Hey Tony

17 de dic. de 2015

It was an awesome experience, as Helen worked hard with me and my family to get the best deal on an amazing car that our family really loved. She was always smiling and willing to go the extra distance to ensure our family was happy and got the best deal. Thank you.

lkraus

14 de dic. de 2015

Kelly and his service group have done a wonderful job for Patty Emry and I. I recommend them for all your service needs.Best Regards,Patty Emry and Larry Kraus

AllysonT1

11 de dic. de 2015

Purchased 2013 RDX 3 years ago from this dealership and unfortunately though a brand new car, came without wheel key. Good fortune that I did not need it until now but Parts dept made it right and provided me with the correct one at no charge. Better yet, the young man who helped me this morning offered to have Service look at the slow leak experienced in the tire and fixed everything free of charge, with a smile and very pleasant demeanor. I wish I had gotten his name as he deserves recognition. I was back on the road quickly with limited disruption to the day. I have had other work done here on this car and my previous car, also an Acura, and the staff are always pleasant and helpful. Great customer service! Will continue to come back!

DERICK GORAYA

8 de dic. de 2015

PROFESSIONAL COURTEOUS GREAT STAFF QUALITY WORK GOOD PRICE GOOD COR DIAL SURROUNDINGS COMFORTABLE WAITING AREA WITH COFFEE HIGHLY RECOMMENDABLE BEEN DOING BUSINESS WITH HINSHAWS FOR A LONG TIME GREAT PLACE TO DO BUSINESS

Earl

7 de dic. de 2015

Two other Dealers were atempting to beat the deal. Devon came through with honesty and excellent answers to all my questions. My wife loved her 2013 MDX all the extra fafrey featuresdold it.

jcprine

1 de dic. de 2015

As a former employee of one of the biggest dealerships in tacoma, I can tell you that Hinshaws Acura of fife was very professional and honest from the time I stepped in the door until the time drove away. I've now got two vehicles from hinshaw's neither of which cost anywhere near what a new Acura wood and yet they still treated me like I was buying a $60,000 car nor did they attempt any sales tactics whatsoever. Both my salesman Devin and the finance manager made it a pleasure to do business with them. Oh and they did all of this while providing the cleanest vehicle I could find in the area at the best price.

a1970bowtie

1 de dic. de 2015

This is as simple as it gets... found a vehicle I liked online and Devin had it waiting for me when I got there. Took it for a test drive and we had a quick and painless negotiation and drove the truck off the lot a short time later. Devin was extremely personable and friendly and followed up with me a few days later to see how I was enjoying the truck.

Zavalazoo

1 de dic. de 2015

Just wanted to thank Devin and Young for their excellent customer service buying our Nissan Murano last month! We will definitely come back when we are in the market for another car.

DaveG

27 de nov. de 2015

Service Manager Kelly Stallcop was amazing, he turned a very bad experience into a smooth and refreshing experience. My wife brought our 06 Acura TL into Hinshaw's Acura for service. The check engine light was on, it idled rough, and at one point in time put itself into "limp mode" while she was driving it. When she got to the dealership the person at the service desk greeted her, then once she said that she had a 06 Acura TL his whole attitude changed. The very next thing out of his mouth was that it was going to cost $130.00 per hour for labor. He didn't ask what was wrong, or the issue, however instantly stating the amount it'd cost in labor as if he couldn't pay for it. She felt embarrassed that he'd do that. However she stayed there to tell him what was going on and even produced diagnostic codes that were ran by the dealership that we bought the car from (who told us to take it to Acura after they figured out they couldn't fix the problem). He rejected the codes and said they were "general codes" and they couldn't use them. That they would need to run their own diagnostic check to verify what was wrong. Once again stating the cost for labor. My wife stated that we had an extended warranty for the car. He dismissed it by saying that it was just a general warranty and that since we didn't buy the car and the warranty from Acura itself that it wasn't valid. She left frustrated, embarrassed and very upset.After she called me to let me know what had happened I called the service department and asked to speak to the service manager. Kelly Stallcop (service manager) was very apologetic with how his employee handled the situation. After a few minutes of him reassuring me that that was not the way they handled situations and that his employee should have handled it better, we made arrangements for me to bring the car back over to the dealership. That he would handle our situation personally. We brought the car back over and Kelly was amazing. His level of customer service far exceeds any other that I've ever dealt with. He was very receptive of of the situation and took it upon himself to "make things right." He did just that.It's a shame that we had to start off with a bad experience to end up with a shining star. That is exactly what Kelly Stallcop is, a shinning star set above the rest. That you for turning a bad situation into a wonderful experience.Dave G.

Noel

24 de nov. de 2015

It has been a month since we bought our used 2007 Honda Pilot at Acura Hinshaw Fife Wa..The vehicle is in great condition and drives very well. We are very happy! Helen was our sales representative who took care of us with utmost honesty, respect, friendliness and knowledge throughout our long ordeal of searching for the right vehicle. She answered and coordinated all of our questions professionally. So if anyone out there thinking of purchasing a new or used vehicle, please ask for Helen. Helen! we appreciated your help and goodness you have conveyed to us. God bless and Happy Thanks Giving!Aloha, Noel, Carol

no pressure

13 de nov. de 2015

This was a great experience. Mark Baughman was our new car salesman, he was very professional and did not pressure us at all. I would recommend Hinshaw Acura to anyone who is looking to buy or just look around. A++++

mmaka17

10 de nov. de 2015

A week ago I had a raving review for this dealership until yesterday when my car revved so high that my car nearly blew up in the middle of I-5! What a nightmare. The transmission sounded like it was slipping!After taking 2 days off from work and calling hinshaw 3 times and texting Devin - they finally responded with a message that basically read,YOURE SOL - TRY THE MINI DEALERSHIP. Basically, Hinshaw Acura have me a car that had signified that my oil needed to be changed in about 2 months and fluids were topped off... Until I found out today that my car ATE UP all of that oil because THEY PUT 530 CONVENTIONAL OIL IN A EUROPEAN (bmw) CAR! We will not be recommending and are very disappointed in this experience.

Noel

8 de nov. de 2015

I commend Kelly Stallcop of Acura Hinshaw Fife Wa. (service mngr.) for a great job prioritizing safety first for his customers. He is honest with his assessments during vehicle inspection process, and a passion to do his job well.Thank you very much Mr. StallcopRespectfully Submitted,Noel A

TamieBK

8 de nov. de 2015

I had a limited budget for replacing a car I had lost in an accident and Devin and Andrew were so helpful and knowledgeable and were literally there for my husband and I whenever we needed them. Texting back and forth made buying the car a breeze and they both worked so hard to get us an amazing deal on a vehicle with the money that we had to work with! We will 100% be coming back to them when we need to replace my husbands car (hopefully sometime next year) and will be recommending both of them and your dealership to everyone we know who is looking for a car! Fast and friendly service that went above and beyond what you would expect when car shopping! Thank you! We love our MDX!

Audi

7 de nov. de 2015

This is the second car I have bought from Hinshaws and it for sure won't be the last..... Devin texts me when they got it in and made my wife feel very comfortable with the purchase. The way it worked out Young closed the deal and was just as professional and curtious in every way. If you are looking for honest people with tons of integrity to deal with..... Go to hinshaws and ask for Young or Devin.

sky7500

7 de nov. de 2015

I had taken my old Honda Accord to this dealership when it needed repairs. I was treated so well by George and the rest of the staff, that I determined to return here when it was time to buy a new car. I have had a lot of experiences with dealerships over the years and never really liked any of them. From the moment I walked into Hinshaw's, it was a totally positive experience. Everyone was kind and polite. My son, who was with me, sought out David Ajibade as he had purchased vehicles through him previously. David was amazing, positive, polite, and he eventually got me the deal I needed on the car I wanted. I am thrilled with my 2009 Acura TL. I expect to always return to Hinshaw's, whether my vehicle needs service or I am in the market for a vehicle. Thank you so much, Hinshaw's staff!!

Abigail24

6 de nov. de 2015

Went out of their way to win the deal knowing what the competition was. Dealership values loyalty and understands how to keep it. Will keep coming back.

Jackedup86

5 de nov. de 2015

After purchasing my used car the brake rotors seemed to be warped, so I called the dealer and they told me to bring it down. The service manager test drove it and said they were definitely warped. I left the car with them and they sent me home in a loaner car, brand new by the way, and resurfaced all four rotors at no charge to me. That's customer service! This was a used car I bought as is, so they still went above and beyond in the service department.

dcook16

5 de nov. de 2015

Found this dealership online with the car I have been searching for. Came from Boise, Id on the word that the car would be as advertised and it was. A small issue arose but Deven was quick to remedy the situation while I was en route to Idaho. Great customer service, easy transaction.

carperon

4 de nov. de 2015

He was very polite and patient. Answering all my questions. Made the car buying experience easier then I imagined! I will suggest Devin to my friends and family for there future car shopping!Thank you Devin

Cherie

3 de nov. de 2015

Vivian was great. She made the normal grueling car purchase experience a pleasant one. She even personally delivered my cargo cover after it came it. I will be back!

Pat&Julie

3 de nov. de 2015

Great purchase experience from the moment we walked in the door. I've always found the car-buying experience stressful, but this was the exception. We were treated with respect; we weren't pressured to purchase the vehicle or any add-on services; and we were allowed a thorough test drive. We were also given a free loaner while we waited for the specific vehicle that we had selected to be delivered from another dealer later in the day. Follow-up after the sale has been exemplary.

Acura guy no more

2 de nov. de 2015

Got an Acura that was nor properly detailed night of purchase. Was told I would get a full detail after tint was applied to windows. Waited and waited at dealership while it was supposedly detring detailed. It was quite obvious that it was not detailed. General Managee senda a standard e-mail about wanting and being available to help. This is also bull.

Noel

30 de oct. de 2015

Just bought a used 2007 Honda Pilot at Acura Hinshaw Fife Wa., with such comfortable ease feelings. The vehicle we choose to purchased was like new when we saw it at their lot. The vehicle is in great condition and drives very well. We are very happy!Helen was our sales representative who took care of us with utmost respect, friendliness and knowledge, throughout our long ordeal of searching for the right vehicle. She answered and coordinated all of our questions professionally. So if anyone out there thinking of purchasing a new or used vehicle, please ask for Helen. Helen! we appreciate your help and goodness you have conveyed to us. God bless!Aloha,Noel, Carol

Old Navy

30 de oct. de 2015

Bought our first MDX through David Ajibade and just picked up our new 2016 MDX with his help. Thoroughly professional with unmatched follow up. No doubt as to where we'll go next time and with whom we will deal.

Arekjones

26 de oct. de 2015

I just purchased a 2015 TLX. Vivian Aguon was my saleswoman and it was a great experience. Comfortable, friendly, quick, and easy and got me a great deal!

Gmail

22 de oct. de 2015

I recently took my 2011 TSX to Hinshaw Acura Fife service dept. to have the brakes inspected. They identified the issue as worn rear pads and recommended replacement. I can't say enough about their great communication and professionalism the service dept demonstrates! These guys understand how important it is to provide top quality service subsequent to purchasing a vehicle! I would recommend Hinshaw Acura to anyone that is seeking a completely satisfying car ownership and dealership experience.

cmcinnis

19 de oct. de 2015

I bought a used GMC Suburban from Hinshaw's Acura. Helen was my sales woman and it was a delight working with her through the entire purchase process. She did everything in her power to make the sales processes smooth and even went out of her way to deliver the vehicle to my home when I was not easily able to pick it up myself. I will gladly refer Helen and Hinshaw's to anyone interested in purchasing a new or used vehicle. As a note of interest, my first car a 1983 Honda Civic was purchased by Hinshaw's Honda in Auburn and my experience way back then was as good as this. It looks like they found a winning formula and have not strayed the course.

Puget$ound

16 de oct. de 2015

Kelly, George and the entire service staff are the most helpful, knowledgeable, and professional in the industry. Always willing to go above and beyond in taking care of thier customers. They are highly recommended!

Robyn

14 de oct. de 2015

David Ajibade was excellent and made my time there a great experience! The whole team was very helpful and thorough. I will definitely come back to this dealership.

wadope123

10 de oct. de 2015

Devin was great to work with he was courteous and knowledgeable the buying process was smooth the dealership was clean and organized and I felt comfortable

palmsolo

9 de oct. de 2015

We have purchased a few used Acuras over the past 12 years from Hinshaw's Acura and have always been pleased with the service. We finally purchased our first brand new car from David Ajibade this week and can't say enough good things about the experience! They worked with us to get the best deal and the car is exactly what my wife has been looking for. They have customers for life and we will be back to buy more cars in the future.Kelly and Cliff work in the service department and are an excellent team at meeting our service and repair needs. A couple of our cars now have over 200,000 miles and they help keep them running.

sharris08

8 de oct. de 2015

Bought my 2nd car from David Ajibade at Hinshaw's Acura. He said he would take care of me and he did. Found the perfect car for me with the features I wanted at a fair price. He was extremely professional and courteous and he did not waste my time. It was a very pleasant buying experience thanks to David. .

Sanders20

6 de oct. de 2015

Hinshaw's Acura has the best service department in Washington. The entire staff is extremely knowledgeable and they only recommend what needs to be done. I never feel like I am being sold anything. They are all very friendly and remember who I am everytime I come in. They are efficient and I never have to wait to get my car in and out quickly. These guys are the best! Thank you

Patch2008

5 de oct. de 2015

We bought 2 cars in 2 days from Acura of Fife.Devin was very informative on vehicles feature and my husband is very happy with his birthday present.Devin also made sure that he was at work on time before we got there. He did great!Thank you

Lachiquita05

3 de oct. de 2015

Everyone I came into contact with at Hinshaws was very courteous. Never did I feel pressure to purchase. Devin was great - he knew a lot about the vehicle I purchased and was willing to help me learn about any features. I have already recommended this dealership to family and friends.

dazdaisa

3 de oct. de 2015

Devin helped me find a car that is most equipped for myself. I am happy with my first car selection because of it. Thank you Acura

Glitz & Gloss

26 de sep. de 2015

Let me just start by saying that I purchased a brand new Acura TL Type S in 2007. I fell in love with this car the second they came out and I dreamed about owning one someday soon. A year and a half later, I was ready to finally buy one. I had never owned an Acura before, mostly Honda's and a Volkswagen. I have owned few cars over the years due to taking my time to purchase the right vehicle for myself and lifestyle, budget, etc. And every car but one was purchased brand new, at different dealerships, so I have had my fair share of experience when it comes to working with salesman's and service departments.In March of 2007 I voyaged out with my older brother to ultimately find that car and bring it home. Our first stop was Acura of Seattle. Now I am not on here to bash any dealerships, everyone has different, unique experiences with every activity you engage in. Having said that, we arrived at Acura of Seattle and the car was there. It was beautiful, it was perfect, I wanted it to be mine. As we sat down with the salesman, he seemed confused as to what we were actually needing to be "sold" on. I did not need to be sold on the car. I had driven it previously (at Hinshaw's Acura in Fife), I knew all the features, etc. What we needed to come to an agreement on was the price. The salesman was doing everything to entice me on a higher price, even going as far as to opening the showroom doors to pull out the car so we could test drive it. And like I said previously, it wasn't the car that I needed selling on, it was the price. After this had gone on for quite some time, my brother and I told them we were going to go "talk and think about it", AKA go somewhere else.We got on the road and called HInshaw's Acura in Fife. We spoke to a salesman and explained the situation with Acura of Seattle and how I wanted the car, no need to sell me on the car, I needed to be sold on the price :)Long story short, we took our business to Hinshaw's Acura, agreed on the price and I purchased my dream car. There was nothing stressful or annoying about working with the sales team at Hinshaw's. My salesman sat with me in my new car for over 3 hours going over all the navigation and other features, since it was my first car with all those types of bells and whistles. I was so pleased with the attention I had received and never felt like I was getting taken advantage of. Plus, our salesman had taken so much time with my brother and I that day, taking time to get to get to know us, etc., he had my favorite music playing on the xm radio when he put me in the car to leave. It's those little touches that adds to excellent, unforgettable customer service.Not but a week later I was driving and a rock hit my windshield and cracked it. I was so devastated. I called Acura and they told me to come down and they would take care of it. Since I have windshield coverage on my insurance, it cost me half the price. At that time I was introduced to Mike McCoy. He is courteous, patient, professional, and extremely accommodating. So much so, that I have taken my car in there for EVERY service it's ever needed for over 8 years now and counting. All of my service experiences were efficient and I leave with the satisfaction that my car is always well taken care of. Mike has always found time for me to get my car in, especially when I wait until the last minute to get my oil changed and I pretty much have zero oil life. He has never tried to coarse me into spending any more money that I wanted or could afford. He advises me of things that need to be done and if I decline, I receive zero backlash of pressure from him. Needless to say, that's why I continue to do my business with Hinshaw's Acura for my car service, because of Mike and the customer relationship he has built with me. The other service advisors also always acknowledge me, say hello, ask how my day is, etc. Kelly, the service manager, always greets me and the door and opens it for me. I have never been to a dealership and seen any sort of manager have such a well known presence and appearance with all the customers. The service team there definitely treats their customers with the utmost respect and ensures that I will return each and every time.You see, the moral of this story is, it's not about a one time purchase. You want to build relationships with people to ensure that you continue to get their business for life. With competition so high; whether it's hair stylist's, grocery stores, car service, airline tickets, etc etc etc. If you have a relationship built with your customers/clients, you ensure that they will continue to go to you for your specialty. I for one, am more than pleased with the purchase, service and overall experiences with my Acura. It is, by far, my most favorite car, and Hinshaw's Acura is by far, the best dealership and service department to work with.

Stevenrsloan

17 de sep. de 2015

I got the car I absolutely wanted but felt like I overpayed just a tad. My salesman was incredibly helpful and courteous definitely go here youwill have a great buying experience!

cupcake

15 de sep. de 2015

The Service department was outstanding ! Thanks to Mike for getting me in and out with no hassle and In a timely manner. He was Super friendly and I will definitely be returning, and referring to friends and family!

acuraman

14 de sep. de 2015

Was just out looking that day and wanted to try out the 2016 ILX. Donovan Wedington salesman for acura approached us, great guy. We did not plan on buying that day but he was able to work with us and get the payment we needed. This was the best buying experience from all the other new car purchases from other dealers. We got the payment we wanted, a new car and very little time spent at the dealership. I would recommend Donovan to whom ever is out shopping for a new ride and If I'm in need for another I will go back to him.

Elowery

9 de sep. de 2015

We returned to hinshaw because we weren't thrilled with our TL AWD we had purchased 2 years ago. We had always received excellent service at hinshaw and were interested in better gas mileage and a smoother ride with a TLX. Devin was wonderful to work with. He was knowledgable and helpful. We worked with David also who is fantastic but a " professional salesman". Devin was a breath of fresh air and we ended up working with them both. My husband was hesitant to return and wanted to shop around. Because I have felt so "cared for " everytome I have come in my husband agreed to go back. We could not be happier with our purchase. Hinshaw went above and beyond to make it right and we will refer customers in the future. Thank you.

belfordl

9 de sep. de 2015

I had e-mailed Hinshaw of Fife through Car Gurus explaining what type of car I was interested in (the feel of the car, etc) and the payments I needed that car to be. Within a couple of hours, i received a call from Andrew (Whelan) saying that he is pretty sure there is a car there I would be interested in. I set up a time to meet him within the next week. Andrew was very approachable, not pushy and listened to what the customer wants. I truly was thrilled with the sincerity and service I received from Andrew and the Finance Department, along with the manager of the service department. I am still waiting for the parts to come in to be replaced on the car, but am more than pleased with the service I have received. In a heart beat I would recommend Andrew and the company. Thank you. I love my car!

Acuramdx03

7 de sep. de 2015

Was looking for a used Acura MDX to purchase- Devin immediately searched for all on his lot as well as others. That same day Devin let us know that he had one available. He's personable, not pushy, and made buying a car an enjoyable and easy process. The paper work was a breeze and we were out of there within no time with our new car. Thank you Devin for making it such an amazing experience!!-Max and Chris Malthesen

Lovemyacuras

3 de sep. de 2015

Mike and Kelly scouted out a car for me..test drive and made sure it was in tip top shape. I came down drive for 5 min. And made offer.It was nice to have them pre check out the vehicle before I even came down!

Acura girl

1 de sep. de 2015

This was my first time purchasing a vehicle and Devin was outstanding! He made sure to answer all my questions and went out of his way to make sure I was satisfied. I looked at other dealerships but went back to him because he didn't make me feel pressure to buy like most salesmen did.

i_harbor_son

26 de ago. de 2015

I purchased my Acura RDX earlier this year, thus far the service provided by the dealer and service department has been excellent! The car as been in for service and out the same day. They also provide courtesy loaners if need be.

krohn02

11 de ago. de 2015

Brought my car in to get serviced and everything was very smooth. I worked with the service manager Kelly Stallcup made it feel like my car was a priority, it was very appreciated to know that my car was being taken care of as I would. Best,Ryan E. Krohn

Cameron67harley1

9 de ago. de 2015

I recently purchased a like new 2006 acura tl from helen noh , at hiinshaws acura and it was the best car buying experience ive had in many years . Ive already had my son go see helen within 1 week from my purchase . Helen is truely professional thru the whole process .

scottandmargot

7 de ago. de 2015

Buying a car from Acura of Fife was fun and pretty simple (considering we were buying a car). Devin Arndt was great to work with and made the whole process fairly painless (again..it's buying a car). We would definitely recommend Devin to our friends considering an Acura. In addition the Service Department at Hinshaw's Acura of Fife was friendly, helpful and super professional to deal with. Overall Hinshaw's Acura of Fife gets 5 stars.

Jomoma15678

2 de ago. de 2015

Fantastic car buying experience. Young Pak was was pleasure to work with. I came in knowing what I wanted and for how much, and he made it happen. I was in and out with a new car in under an hour

rogerinwashington

31 de jul. de 2015

I did all of the negotiation for my new RLX over the internet with Hinshaw's salesman, Mr. Young Pak, and could not have been more pleased. I had contacted three other dealerships, but settled on Young Pak and Hinshaw Acura. Mr. Pak was extremely helpful and knowledgeable. Having worked out the details on the internet, I was in and out of the dealership quickly and without fuss when it came time to pick up the vehicle. The paperwork guy, Ed Johnson, was likewise extremely helpful, personable, and professional. I would recommend Hinshaw's to anyone seriously considering a new Acura.Roger T.

EloiseHaroian

30 de jul. de 2015

Our car buying experience was wonderful! We worked with Todd, Helen Noh, and Mark in financing. All were exceptional, and Helen and I made a great connection. I told my husband that I think she and I could be friends, and he said he could see that we made a connection with one another. I bought an RDX, and they just happened to have the exact car I wanted, Pearl White with a light exterior, and the tech package, so it was meant to be mine! I would recommend Hinshaw' Acura and the wonderful staff we worked with in a heartbeat!

jfenske658

27 de jul. de 2015

I went to Hinshaw's because I prefer to buy from a reputable dealership who will take care of me before and after my purchase. I worked with Mark Baughman, who was very patient with me while assisting me with my purchase. I enjoyed the additional service I received from the management team as well. Good Job everybody on the Hinshaw's Acura Team, I absolutely love my 2008 Acura RL. I have wanted this car for about 10 years and I am happy that you guys were able to make my buying experience so effortless and enjoyable.Thanks so much,Josh Fenske

Troy M.

26 de jul. de 2015

This was my first car and Mark was phenomenal in helping me with everything I needed. Extremely knowledgeable, friendly, and polite throughout the entire process. i did not feel rushed and I am very satisfied with my new car.

darndt

25 de jul. de 2015

Just Recently took my 2010 Honda Civic in for a oil change and tune up. I was treated with a high level of respect and the service department really made me feel comfortable leaving my car with them. when I picked up my car it was cleaned and pulled right up front for me. overall a great experience for a service dept. I will for sure be taking my car back to Hinshaw's Acura for all my services needs in the future.

Alex1950

21 de jul. de 2015

I have owned many cars in my life, therefor visited many service departments. I have to say that my recent visit to Hinshaw's Acura in Fife has been the most rewarding. The service manager Kelly went above and beyond to make sure that I was a satisfied customer and that all my needs were met. Other repair shops need to take notes from these guys. Thanks a bunch to Kelly and his service team.

hayleey30

13 de jul. de 2015

This was my second Acura MDX that I bought from hinshaws. It was great working with Young and Anmol both did great at getting me the best price and service. They were very personable and prompt to answer my questions. I will be going back to buy my husband a new car when he gets one.

Sarah06tahoe

7 de jul. de 2015

My parents and I worked with Helen and Brian. They were great. They helped us get the Tahoe we wanted in our price range with our payments were we wanted them. Thanks again for your git's help . We all are loving our Tahoe.

gene

28 de jun. de 2015

This is the 5th Acura we have purchased from Hinshaw's Acura. We have always been treated well and able to come to agreements that satisfied both parties. This last purchase I worked with David Ajibade and found him to be honest, helpful and very knowledgeable of the MDX we purchased. I like the fact that David is quick to respond to any questions we might have to the operation and use of all the advanced package utilities. In fact he encourages feedback on your purchase. I would recommend both David and Hinshaw's Acura if looking to purchase a new or used vehicle.

Vette06

27 de jun. de 2015

This is the 2nd Acura we purchased from Hinshaw's Acura. We wanted a 2016 MDX and got it for the price we expected to pay. Our sales associate David Ajibade, was professional and worked with us to make the deal happen and two hours later we left with out new car.

Satisfied customer

19 de jun. de 2015

Just bought a used dodge challenger from Hinshaws Acura.It may not be an Acura but it is nicer than the ones I looked at the local Dodge dealership and was reasonably priced. Paul Vivier was very helpful and a pleasure to do business with, as were the rest of Hinshaws staff. I am extremely happy with my new car and would surely do business with Paul and the rest of Hinshaws staff again

yuki123

12 de jun. de 2015

Young Pak was outstanding in his customer service and professionalism in working with me on my recent purchase. He is a great person to work with and very understandable to ones needs. I would recommend him and Hinshaw's Acura to anyone considering a new/used car. I thank Young Pak and the finance team for assuring my satisfaction before, during and after the sale.

onevince

5 de may. de 2015

Just bought my 2004 Acura TL from David from Hinshaw Acura of Fife, and i am absolutely pleased with the service that i received . The car i bought was a trade in THAT DAY and i test drove the car and thought the brakes were kinda off, so i told David and he said "please give me a second" and he came back and told me they were going to replace the brakes that day! Also, he worked at a fast pace to make sure i could drive my new car to work that day (I mean i saw him, literally at a fast pace walk, of not a run when he was not sitting at the desk talking to me)! All in all, exceptional service! Will recommend to ANYONE!

hayleey30

27 de abr. de 2015

The dealers went above and beyond to help me get a good deal on my car. They were patient and made sure to show me my options.

Bunk83

27 de abr. de 2015

Darrin and the Acura team were excellent with the recent purchase of our Acura TLX. Darrin provided us with a wonderful experience! Nothing negative to say!

John DuRocher

25 de abr. de 2015

Purchased our first Acura MDX after years of owning Lexus. Our salesman was Anmal, and he made our experience enjoyable and no high pressure. The purchase took a few days as we looked at several other vehicles,specials and financing. We came back to Hinshaws for our purchase and Anmal was one of the reasons. Would recommend him to our friends and family for future purchases and we will buy again in the future from him.

nickelkeith

21 de abr. de 2015

Exceptional, professional and knowledgeable associates at Hinshaw's Acura in fife, I was helped with all these qualities by Andrew Whelan, staight shooter, thanks buddy!

Butiflyou

2 de abr. de 2015

I had a geat experience buying my new car. I had Andrew Whelan working with me, which he was awesome. He answered all my questions and help with me gettin the best deal. Now that I have bought my car Andrew is still extending his hand to help out!! I am pleased!

planled

26 de mar. de 2015

Great pricing with no need for negotiation and the customer service was outstanding that I'm letting all my friends know about Hinshaw's Acura!

Lindsey

10 de mar. de 2015

Bought a new 2016 mdx. Highly recommend Bo. We came in having done our homework but Bo answered all our remaining questions. We left with the perfect vehicle for a price we are happy with. We were car shopping with a four week old and a three year old and Bo took us on two separate test drives and made things so easy. I couldn't be more satisfied and love my new mdx.

smotnix

9 de mar. de 2015

I showed up this am without an appt. Donovan got my car in within an 1/2 hr diagnosed and started repairs! I didn't feel like waiting, so they gave me a brand new loaner TLX immediately and I was off . The the service manager Kelly Stallcop found a coupon that resulting in $146 off my bill !! Why would I buy any other car than an Acura with this service??? I won't :)

kevcher

8 de mar. de 2015

Hinshaw's Acura was a stopping point to look at used RDX models. David Ajibade educated us in all aspects concerning used vs new and the model we were considering. David is our Acura RDX rockstar at Hinshaw's! A dreaded expectation turned into a pleasant and uncomplicated event! Thank you to David and Hinshaw's Acura at Fife! Kevin and Cheri

Clyde Packer

9 de ene. de 2015

I had a great experience working with Brian Smith. Brian answered all my questions and made theprocess of purchasing a new vehicle easy and stress free..Clyde Packer

zamar2001

6 de ene. de 2015

The Service Dept at Hinshaw's Acura in Fife is exceptional and Kelly & his team always offer excellent customer service! We've been getting our Acura's serviced here for several years now and continue to receive the best customer service around!! Kelly & his team are A+!!! They greet their customers with a smile and you actually feel like a valued customer!! A unique experience nowadays!!! Keep up the good work!!

CreakyWheel

3 de ene. de 2015

It was great to work with David Ajibade on the purchase of a used Acura MDX. We called in advance to verify that the car was available to test drive and David had the car waiting at the front door eventhough it took us a few hours before we were able to arrive. We had a great test drive, and by the time we were done it was dark. David pulled the car into a well lit area so that we could inspect everything satisfarily. Once we decided to make the purchase the process of negotiating the purchase price was very efficient. We appreciate the fact that David knew that our time is valuable too and did not waste our time in dragging out the process. The whole transaction was very straightforward. The after sale support is great, and the vehicle is also great.

Lqdesigns

10 de dic. de 2014

David Ajibade is second to none, and once again (3rd time) made our experience fun. He is the most knowledgable sales person we have ever dealt with when looking for a vehicle. He bends over to make our time valuable.

Brittmatt

24 de nov. de 2014

Went to so many other dealerships and would sit there for hours trying to work on a good price or deal with the dealership with no end result. Went to hindshaws acura because they had the car we were looking for and from there it was effortless! Andrew was so great and even stayed past close so that we could get our paperwork done so we could drive it home:) we are so happy with our car and the service!

lemlem332

21 de nov. de 2014

It was wonderful experience & friendly sales person, we received excellent service. Sure enough we are enjoying the 208 Honda Accord EX, thanks to David Ajibade for helping me open my eyes. When I got there my plan was just to browse, but David was personable & professional as well knowledgeable and has a great sense of humor. In the future I will consider purchasing car from you, & I will give reference to my friends and co-workers.Thanks!Birikiti Dagnew

nrfreeman

17 de nov. de 2014

I visited 4 different dealership looking for the RIGHT new car. Andrew was the first sales person who truly listened to my needs and followed through to find me the right vehicle, a fabulous RDX. This was by far the best experince I have ever had at a car dealership and believe me I have been to many, buying for myself, family and friends (East and West Coast). Thank you, Andrew for redeeming my view on salespeople.NRF

ferrisbt

16 de nov. de 2014

We purchased a pre-owned Acura MDX from Cody Stranack. Cody was personable, professional, knowledgeable, and has a great sense of humor! He treated us fair and addressed our questions and concerns in a professional way! We are impressed with the "can-do" attitude that Cody and the staff at the dealership portray to their customers! Be sure to ask for Cody when purchasing your next vehicle! You won't be disappointed. Bret and Tammy F.

ChanTheMan253

26 de oct. de 2014

We purchased a pre-owned vehicle from Hinshaws in Fife and Devin was fantastic. From the first contact online to the time we walked out of the dealership, Devin was very professional, respectful, worked with us to make sure we got a fair price and most importantly, did not apply any pressure. THANK YOU for the great buying experience. Our two teenage kids were even impressed at how respectful and polite he was compared to the other car dealerships/salespersons we have we visited and dealt with!!!

Susan's Reviews

25 de oct. de 2014

Had a very pleasant experience, as usual, when having my vehicle serviced. Was greeted by Donovan, who welcomed me. Began the check-in process, followed with a confirmation of washing and vacuuming my car. Donovan kept me posted on service schedule and promptly walked over to inform me when service was complete. He provided an efficient and very friendly check-out, reminded me of upcoming service requirements and thanked me for being a loyal customer. A great experience.

cochrandb

24 de oct. de 2014

Was very satisfied with Brian Smith. Brian was knowledgable, displayed good communication skills and addressed our questions and concerns in a professional way. He was informative without being pushy.

Heidi & Charlie

16 de oct. de 2014

This is my second purchase from Hinshaw's Acura. Will definitely recommend them for both new and used cars. The whole experience was smooth and seamless from start to finish. Thank you Cody for all of your help. You're the best!

The Burgh

13 de oct. de 2014

Most recent purchase was a pre-owned Acura through Brian Smith.Imagine every positive aspect of buying a used auto you might want, and I had it! Transparency, coutesy, fair pricing, compromise, friendliness, respect, actual listening and understanding, condideration, etc..20+ years of purchases and servicing will continue with hearty recommendations to others!

JSKL

13 de oct. de 2014

The sales experience was outstanding - professional and friendly. In particular, Brian Smith and Todd Kim were courteous and upfront in presenting the options for purchase and lease. It is our first Acura purchase and will serve to make us return to Hinshaw in future.

Dan Hief

24 de sep. de 2014

A quality place to do business on all levels. I have bought 2 cars from them and will continue to shop Acura products at their location and get my car serviced there. The prices are fair, and I get quick service with no hassles on correcting problems. Kelly, George, Mike and the crew are all top shelf.

Omar Canty

19 de sep. de 2014

The staff at Hinshaw's were patient, courteous and professional. It took us over a month to decided which vehicle best met our needs. The staff (particularly David Ajibade) took the time to compare all makes and models. He went as far as to suggest other makes that were comparable and advised us to visit other dealerships. After our purchase he called and e-mailed to ensure we were trouble free, and to answer any additional questions we might have. In short, he wanted to ensure we were comfortable with whatever vehicle we purchased

smotnix

10 de sep. de 2014

I just came in for a simple oil change and get treated with friendly fast service, no appt made, just stopped in. Coffee and cookies offered. They cleaned inside and outside of my MDX super well. And all I paid for was an oil change. Kelly Stallcop is the nicest over achieving Service manager i have ever met and am happy to own 3 acura's because I know they have my best in mind every time I walk in the door. Love Fife Acura!!

markyle65

4 de sep. de 2014

Mr. Young Pak was outstanding in his customer service and was exceptional with his professionalism in working with my wife and myself, he is a great person to work with and very understandable to ones needs. I would recommend him and Hinshaw Honda to everyone I know. Best car dealership I have ever gone to, everyone should check them out, Top of the line respect for you and your needs... Thank You Mr. Pak Love my Car and Experience with you Mark Cordell

Sennfish

3 de sep. de 2014

In 2012 we bought an MDX from Hinshaw and were pleased with the entire process. We decided to trade it in for a 2013 RDX. Devin Arndt was very helpful and informative. I established a price that I thought allowed them to make a decent profit but was fair to me as well. I told them I didn't want to haggle over price and would walk if they tried that. They didn't. they accepted our offer

Alexander Shwab

29 de ago. de 2014

It was such a pleasure to work with you - thank you for great experience to be yourcustomer for many years at Hinshaw's Acura!!

deeslor

17 de ago. de 2014

Time to trade in the 2005 TL for a new MDX. Andrew Whelan came to our assistance. We had planned to drive at least three crossover SUVs but after our test drive in the MDX, we knew that was the car for us. Andrew went over everything with us and answered a lot of questions. Before we arrived home, Andrew had called to say they had the vehicle we wanted on the lot. We went back a few days later, after a bit of negotiating, and drove home in our new car. Always the best of service and great follow-up at Hinshaw's Acura.

cgnsullivan

9 de jul. de 2014

High class service was provided by David Ajibade and the Acura Team. Not much reason to haggle over price as they gave a very reasonable offer straight away. Very pleased overall.

abuaissa55

1 de jul. de 2014

I had purchased a 2013 ILX in July, 2012. Because of my credit at the time I had a high interest rate but the dealer said that after a good year or more with Acura they would either refinance or put me in another new car with a lower interest rate. Since then I relocated to Tacoma, WA. It was now 2 yrs since my purchase so I came into Hinshaw's Acura to see if they could do the same for me. I did purchase anothe ILX, previously owned, and did lower my payments a little. The only thing that disappointed me was that Acura did no come back with a better rate and I didn't get the feeling that anyone in the dealershp really went to bat either. However, it was a little better than I had and Acura easily took the deal so ovrall I was satisfied. The staff at Hinshaws, with whom I interacted were very personalble, friendly, and overall I would not hesitate to reccommend Hinshaw's Acura to friends or family. Brandon White was especially nice, polite, friendly, and accomodating.

luesgyrl

30 de jun. de 2014

Great service provided. The salesman took the time to ensure that he was showing me what I wanted and he worked the best price that I was comfortable with.

vsschafer

25 de jun. de 2014

My husband and I have been coming here for almost 20+ years! Amazing personnel who are curtious who make you feel at home. I would recommend them to anyone!

Martin C.

24 de jun. de 2014

My daughter and I were looking for a good dependable used car and went to a few different places. We were welcomed at Hinshaws Acura by Devin with no pressure. When we wanted to test drive, all the other car lots said "be back in 10 min." Devin gave us the keys and said "take your time" What a difference it made. It set the pace for a very pleasurable buying experience in a clean facility with great staff. My blood sugar was low and Devin found cookies! Ed in finance was also very helpful. Devin even delivered the car to our house with a recent cleaning and gas in the tank. It does not get much better than this. 2 thumbs up for Devin & the crew at Hinshaws Fife Acura.

Slloyd43

2 de jun. de 2014

Nick Ury was great to work with. He was patient and not pushy. If he didn't know an answer he would find it. After buying my TL I went back with questions and he was again very helpful and pleasant

Josesoledad88

26 de abr. de 2014

I wanted to check out a car and texted Devin to see if I can check it out he was very nice and friendly and came in on his day off which is awesome makes me feel like he really enjoys he's job

joannen

2 de abr. de 2014

We would definitely recommend Hinshaw's Acura. We were looking for a used car for my daughter's first car and our next door neighbors recommended that we try Hinshaw's. They bought a new Acura a few years back and were impressed with the dealership. We found a little used Ford Focus. Elliott Harbaugh was wonderful during the entire transaction. From the time we went on the test drive until the time we drove off the lot, he was there patiently waiting to answer any questions. He was not pushy, which meant a lot to us, but was very helpful at all times. If he didn't know the answer to a question, he would quickly find out for us. We realize this was not a high profit sale for Hinshaw's, but we were treated as if it were. The manager even came by and checked to see if we needed anything from time to time. We had a positive experience at Hinshaw's Acura and will happily recommend it to others.

RBags

18 de mar. de 2014

hii recently had my TL in for a clicking noise when i made a tight turn. Kelly and his staff troubleshoot the problem. The part was available.The staff remove and replace worn part. When my TL was finish it shining and smell like a bran new Acura. The staff are very professional they explain exactly what cause the issue . Share with how can enjoy many more care free miles.05TL

smen2098

17 de mar. de 2014

I found a 2004 Lexus Es330 online through Hinshaws Acura. I got in touch with Anmol via texting and got a respond quickly. I scheduled a time to go down and look at the car in person. Took the car for a test drive and went home with it in a couple of hours later with my trade-in. Anmol made the car buying experience smooth and easy. Very pleased with the serviced I received. Excellent job Acura service team!

Albruchal1

17 de mar. de 2014

He was very helpful showing us how to operate the car There was no hard pressure sales Would buy another car from him. Thanks for all the help!!

Jdmsi92

16 de mar. de 2014

Went in to test drive a MDX and went home with one. They even fixed a few cosmetic issues we had with the car under warranty. Mark was great to work with.

Monkyboy115

9 de mar. de 2014

It was a good experience the car was in good condition and it was a easy transition/posses to get all the paper work done to get the car.

smartin7898

8 de mar. de 2014

I highly recommend Devin Arndt and Hinshaw Acura! Devin made the car buying experience smooth and easy. This is my second car purchase with Devin and Hinshaw Acura. Very Pleased!

Allenpayne

8 de mar. de 2014

Devin Arndt was wonderful to work with. He made the whole car buying experience smooth and easy! This is my second car purchase with Devin and Hinshaw Acura.

sdudley50

7 de mar. de 2014

Best service from a dealership I've encountered. Brought a used Acura from a different dealership and had a bad air bag in it. Almost had to pay out over $1000 but Acura took care of it for me for FREE! Awesome customer service!!

Lackeyhawk

7 de mar. de 2014

As always amazing service from Hinshaw. This goes to show why we have recently purchased 3 vehicles from Hinshaw. Always appreciate the best customer service and quick service as well. Thanks to Kelly who ALWAYS comes out and welcomes our family and makes sure we are being taken care. We really appreciate that!!! Thanks again Acura Team!!!!

grappling

7 de mar. de 2014

Another great service visit with Hinshaws Acura. We are always professionally greeted when we walk in the door and the service manager (Kelly) always comes out to say hi and see how things are going with us and our car(s). We dropped off our car went to have lunch and returned to a clean car ready to go. Excellent Job Acura Service Team! -Ross

Searuncutt

4 de mar. de 2014

Having been going here for years. Great service & consideration. Big reason why we've had Acura's since 1987! Always take care of our car to the max!

SeattleBen

3 de mar. de 2014

They were great. Played things straight up - I didn't feel jerked around at all. I got a good deal and the dealer was knowledgable about both the pros and cons of the cars I was looking at.

island646

3 de mar. de 2014

Very courteous, very helpful it was a good experience for me at this dealership.Devin showed showed excellent skills in customer service. Ed was also very helpful in the finance dept.

JHammann

2 de mar. de 2014

I had the quickest and best experience of buying a car our family has ever had! He is an exceptional sales rep and represents your company well! I would highly recommend him and the quality of his service to any one! He went out of his way to research and look into different cars for us and came up with an amazing deal and found my dream car!

Allenpayne

1 de mar. de 2014

My experience here at acura of fife has been great working with devin, had for ten plus days , had clean inventory and was pleases with my experience ..

JoeMercado

1 de mar. de 2014

Devin and the entire staff were friendly, greeting my wife and I by opening the door, then listening to our needs. Devin was very knowledgable, attentive and helpful. He has offered his assistance going forward, with learning about our new vehicle.I very much like our new MDX. This is my first purchase of a Honda/Acura, so time, and performance will tell.

Ryanbz

28 de feb. de 2014

This is the third car we've bought from Mark Baughman at Hinshaw's. We've shopped around and been on test drives at other dealerships Honda, Acura, Audi, BMW, Toyota, Nissan and we always know more about the cars than they do. It's so nice to come to Mark B who knows his stuff! He never pressures us and is sensitive to our budget. It's always laid back and a great experience!

chingadeara

26 de feb. de 2014

Hinshaw's Acura has a wonderfull service department! Are family has been taking are Honda's and Acura's there for service for the last 5 yers. All of the service staff is kind, friendly and very helpfull. Kelly and Mike are always very helpfull with any questions or concerns we may have. I truly appreciate there level of customer service. They took good care of all are cars. I highly will recommed this service department to anyway. Thank You Team Acura :)

ninagregg4

25 de feb. de 2014

I found a 2003 Honda pilot online through Hinshaw Acura. Mark got in touch with me and via email and was very quick to respond to questions I had asked. When I went down to look at the vehicle in person, I was impressed. I told Anmol what I was there for and what I wanted to happen, he made sure it did. I requested that we talk numbers/negotiations first. There was no pressure to test drive the car until I was ready. Once that was settled, out we went for the drive. He was very patient with my dragging along my kids and mechanic and he even had a great sense of humor about it. I left that night with my new vehicle and the next day he called to see how I liked it. Everything was great... until the drive home. Unfortunately the transmission went out and I had to take the car back to the dealership. BUT, I immediately called Anmol and told him what happen. He assured me that everything would be taken care. Even on his day off, he showed up at work to make sure that I didn't get the run around. He was right! They replaced the transmission and he kept in touch with me daily to let me know the progress and to let me know when I could bring it back home. I got a letter in the mail from him a week later thanking me for my business. Nice work Anmol :D

wldms

25 de feb. de 2014

It was very fast and nice service. He provided me the best offer on the deals. Plus, It was nice to meet somebody who can speak Korean and English. excellent service overall :)

CityGirl

24 de feb. de 2014

Best customer service from a dealership that I have ever experienced. You really don't feel like you are buying a car because they make it so much easier here. No pressure and I have to say that working with Keith Jackson was great. He is very friendly and knows his cars very well. He had an answer for every questioin before I even asked it. This was the first Acura purchase for me and I am highly impressed at this point. Keith has already checked in with me to see how everything is going with the car. I would highly recommend this dealership and Keith to anyone looking to buy a new car. You will not be disappointed!!

Brandon11287

21 de feb. de 2014

Mike McCoy not only was funny and friendly, but helped me out a lot when I went in on Tuesday to get my body kit installed. Excellent job, excellent service... Period. I would reccomend this service department to others looking for Acura services.

Tplatzer

20 de feb. de 2014

Friendly and knowledgeable sales person as were the other people I had contact with. The whole process was pretty painless and smooth. Would highly recommend this dealership.

Juice253

19 de feb. de 2014

I expected to purchase a truck with the miles, price and year that was advertised but once I all was wrong once I visited the dealership. However we came to an agreement.

williame10

16 de feb. de 2014

When arriving at Hinshaw's, I had a difficult time in deciding on a purchase of a used RDX or a new TL. Mark was knowledgable and assisted me in qualifying by decision. He came up with great probing questions which allowed us to make our decision. When we came down to financing, he provided insight into lease versus a typical loan and the pros and cons of each one. I came away educated in my decision on the vehicle of choice and the financing. As a result, I walked away with a new vehicle and was confident that I have made the right decision without the buyer's remorse that typically comes with a big purchase. Even after the purchase, Mark reached back out to us to make sure that we didn't have any follow up questions on the operation of the vehicle. Thanks Mark Baughman at Hinshaw's Acura Fife.

Tmolina92

15 de feb. de 2014

They are really friendly. And made me and my family feel comfortable. And are also willing to work out any deal that best works for you!

codyzoe2

15 de feb. de 2014

Great experience. We told them what we were looking for,and what our price range was and they went out and found it. There was no back and forth run around haggling B.S. We were in and out in 2 hours!

Kylomatic

10 de feb. de 2014

Devin made it happen. Went in to explore the option of a broken down trade in for an upgrade. I thought it was a long shot but it worked out great

hopbuddy

10 de feb. de 2014

As always, great service from Hinshaws Acura. I have been going here for over 15 years and never dissapointed. They get the job done on time and are always straight up on repairs needed.

Mikee

10 de feb. de 2014

Best customer service from a dealership that I have experienced, Keith is your man when you want to purchase a new or used car from Hinshaws he is very friendly and you don't get that pressured feeling and the most important to me Is he is fair and goes above and beyond for you to give you the best buying experience even after you have purchased car already he checks up on you to make sure you are satisfied. Go Hawks!

jsol72

9 de feb. de 2014

Our sales consultant Devin was excellent to work with. I had been helping my parents shop for cars and we wanted to check out the new MDX. Devin was very friendly, helpful, knowledgable, and patient when it came to answering all of the questions my parents had. Our experience at Hinshaw's Acura and with Devin in particular was very comfortable, and it made the car buying trip enjoyable and worthwhile. A+ all around for these guys; exemplary service and experience across the board.

michaelkearns

4 de feb. de 2014

From the time I walked onto the lot and spoke with the first salesman to the time the purchase was completed everybody at Hinshaws was great. I ended up working with a young man by the name of Devin when the original salesman I spoke to was busy. Definitely a lucky move for me. Devin was great from the test drive all the way thru the purchase. I had done research and was very set on what I was willing to pay for the car and might of been a little difficult to work with. Devin handled things very well and did everything he could to make sure the negotiation process went as smooth as possible without being at all pushy. He was very accommodating and did a great job of following up with me the next day and making sure my new car was ready to pick up. The follow thru since the purchase has also been very good and always professional. I have been in sales for over 14 years and have to say that this was as good of an experience as possible.I would recommend Hinshaws Acura and especially Devin to anybody who is looking to purchase a new or used car.

JacksMom

3 de feb. de 2014

After a car accident, I unexpectedly found myself back in the car market after more than a decade. Mark B., Mark H. and Devin at Hinshaw's Acura were courteous and professional. Devin introduced me to the vehicle I ultimately purchased, a 2014 RDX. Mark Baughman and Mark Hansen (finance) completed the sale at a competitive price for area Acura dealers. Perhaps the best part of the experience is the on-going and attentive customer service after the purchase. I would definitely recommend this dealership.

nunogawas

30 de ene. de 2014

We have visited Hinshaws several times and this was our fourth car we purchased/leased from them. We are always very pleased with the friendliness of the people and their obvious dedication to customer service. We love working with David and were also very happy with Bryan as well this visit. We will continue to go to Fife Hinshaws in the future for service and sales!

zilcats

30 de ene. de 2014

Alan was very friendly and made buying a car very easy. He listened and understood what I wanted. He explained everything about the car and even took the time to show me how to use the navigation. Great customer service. I would and have recommended him to my friends.

mkelly1240

29 de ene. de 2014

Went into Hinshaws Acura in Fife mostly doing some research on different models of Acura sedans. My girlfriend was unsure of what model she exactly wanted. We had no intention of purchasing a vehicle on this day and actually we orignally were going to wait a month or so. Well long story short my girlfriend fell in love with the ILX. The sales staff was excellent and we felt no pressure by them what so ever. The salesmanger offered us great advice and made us a deal we could no refuse. I would highly reccomend going to Hinshaws Acura if you are in the market for a new vehicle. Thanks for all your help Hinshaws Acura!!

anumalla

29 de ene. de 2014

Our purchasing experience at Hinshaw's Acura has been great and especially because of Devin's approach towards customers and his knowledge in the area. We got a great price for our Acura, about $1000 less than the other places we went. Devin has been very patient with our questions and helped us reduce the price. I would definitely recommend Devin to my other friends

ArianaPerez1

29 de ene. de 2014

My husband and I walked in to the Acura dealership Sunday the 26th Jan 2014, we were greater right away by David Ajibade. My husband got strait to the point with David, told him we need a new car. So David got strait to the point with us, he showed us a few brand new cars (which is what we originally wanted) then he showed us a used one with less then 10,000 miles that was only 2 years old, it was perfect. David showed us the in's and out's of all the cars. We weren't expecting to walk out with a car that day cause there was a lot to be done with the one we were trading, But David worked with my husband and I, made the car buy process very very effortless for us. He not only made it easy for the trade in but he also was able to get out payments to where my husband requested. This was the best experience I have ever had at a car dealership. David waited on us hand and foot, answered ALL of our questions. A few days later I had to go back to the dealer to give the title of the trade in and switch some tires. The min I got there David was helping me again, and making sure I was being taken care of. I will DEFINITELY recommend this dealership to anyone that is looking for a car, not just cause of the quality of cars that Hinshaw's Acura has but because of the experience my husband and I had with David and purchasing a car with him. I couldn't have asked for anything better.

mmdula

28 de ene. de 2014

David went above and beyond our expectations to get us into the car that we wanted for a price that was affordable. We hadpurchased an Acura TL from him 8 years ago and have been completely satisfied with the reliability and maintenance free aspectof the car. From the amount of awards displayed on his desk we are not the only customers that he has sent home with a smile!!

De La Mora Family

24 de ene. de 2014

Great buying Experience!! I bought a new 2014 Acura MDX! Keith was the man do deal with. Great customer service, very patient and understanding. Was able to work hard and fast to get into this awesome car that my family enjoys. I will definitely continue doing business with Hinshaws Acura of Fife.

zamar2001

23 de ene. de 2014

My experience over the last 5 years with Hinshaws Acura has been excellent! Always greeted with a smile they go above and beyond to keep me happy and loyal. I wouldn't take my car any place else! Thank you Kelly and crew!

Brooklyn82

20 de ene. de 2014

David Ajibade helped me purchase my first brand new car in 2007 (my 'dream' car was an Acura TL) -- he was wonderful back then and he's just as wonderful now! 7 years later, and only coming in for an oil change for my car ... David informed me and helped me make the decision to purchase a new 2014 TL. He knew what I liked: same color, same features, zero to little miles and brand new. As always, he delivered and I walked out with a new car. He cares about you and will bend over backwards to give you what you want and need. He's never intrusive or pushy and he'll always go the extra mile to make sure you're leaving satisfied and content. He knows what he's doing and he's a pleasure to work with -- I'm an Acura-lifer and I'll always be back to see David as long as he's there!

jchhor8

19 de ene. de 2014

The employee we worked with was Anmol Singh, he's an awesome sales man. He took his time helping me out on getting the right car, I really appreciate that! He deserves a paid raised for his excellent customer service!

3rn3sto1

18 de ene. de 2014

I met David Ajibade in 2009 when I purchased my firts TL from him. Great experience and overall service. Since 2009 I have bought several vehicles for my family with David. Always a great experience dealing with him. I just bought my newest vehicle 2014 MDX AWD Tech Pkg. and David took good care of me. Extremely pleased with the new car and the deal I got. Highly recommend Hinshaws Acura and David Ajibade.

duanesperl

13 de ene. de 2014

Fantastic service as always. Second vehicle through the dealership. Will return for next one as well. Will continue to recommend service and sales to everyone I know.

pierce23

13 de ene. de 2014

I have used Hinshaws since I purchased the 2005 TL. With nearly 200K miles on the car, this dealership has kept my Acura running like a top. I can always count on friendly, HONEST, and fair service on my car. Kelly has been there for many years and I trust him with what ever my TL may need. All these years and miles the car has never let me down. It is always a pleasure to do business there.

greentulip

11 de ene. de 2014

The Sales associate & manager were very kind and respectful. Never pushy. They let us breath and talk amongst ourselves while we decided what to do. We got a fair trade in value on our beloved 2000 Volvo S70 so decided to come back & buy a gorgeous 2011 RDX. We LOVE our RDX (sorry Volvo! we feel like such traitors! you were good to us!) and highly recommend working with John & Mike. Tell them Nicole Gatchell sent you! And the service department was outstanding! They fixed something for me and even had the car washed; all in a timely manner. Go to this dealership! You will fall in love with it like my husband and I did!

Toshibo

11 de ene. de 2014

I originally was contemplating a Lexus but their unwillingness to work with me discouraged me to continue being a Toyota Patron. On a recommendation, I visited Acura of Bellevue, same treatment as Lexus. I decided to give Acura another chance in Fife and Andrew Whelan changed my perspective of Acura. He was high energy, enthusiastic and willing to do business. I appreciated his friendliness and attentiveness to satisfy his customer.

parkerdude

8 de ene. de 2014

Greeted with courtesy, professionalism, and promptly. The service was done on time. The car was hand washed and cleaned. They even checked out the electrical system and found out the battery needed to be replaced. It was replaced under warranty for free. Couldn't be happier!

nelsonj83

8 de ene. de 2014

After a long, frustrating day at other Seattle dealerships, we finally had an excellent experience with Josh at Hinshaw's Acura. We were met in the back corner of the lot by a friendly, professional, salesman that actually listened to us. Josh asked us what we were interested in and what our main concerns were. Once we told him he tried nothing other than making sure we got what we wanted. From the test drive to negotiations everything was fun and relaxing. The finance department was speedy and helpful as well. This overall car buying experience was truly great and I would recommend Josh & Hinshaw's Acura to anyone buying a vehicle.

DERICK1

8 de ene. de 2014

Great place to do business my salesperson Mr David Ajibade was honest straightforward and low pressure good sales & service will do business again with them

scottser

7 de ene. de 2014

Simple and easy to work with. Found the car that worked within my budget as well as my credit. Brought car to my work to take a look at and went out of their way to satisfy me.

smotnix

7 de ene. de 2014

My MDX was broken into late at night, I called Kelly the service manager the next am and told him I had no window left. He said to bring it down, and gave me a loaner car right away. Then changed keys on vehicle so it was safe since they also stole my spare keys. Looks as good as new! Excellent service as usual :)

dkowalchuk

6 de ene. de 2014

My husband and I bought our first Acura 12 years ago at Hinshaw's Acura. We were very happy with the service we received then and they did not disappoint this time. We bought a new TL and everyone we came in contact with at the agency was friendly, professional and easy to work with. Our experience was great and we look forward to working with all of them again in the future.

djhief5630

6 de ene. de 2014

Kelly is always willing to make room 4 our service needs on short notice. I'm always greeted with a smile. The work is done quick, and they don't try to pile on extra work build up the ticket. I own 2 TSX's and when the time comes for new cars I'll buy them here.

Pandarachee9

5 de ene. de 2014

Andrew Whelan was our sales rep and I loved him! He is courteous and thoughtful and really straight forward. It was the best experience I have had buying a car. Thanks again Andrew.

chingadeara

27 de dic. de 2013

I have bringing my car to Hinshaw's Acura for service for over 6 years. Every time I pull up. The service advisors are always at the door ready to greet me and hold the door open for me. George and Kelly are always the Service advisors that normally help me out. Other days Mike has helped me. They are so wonder full to work with. My car is always fixed on the first visit. Kelly always calls me to see how my service went and I always rate him and his staff 5 stars. I will highly recommened Hinshaw's Acura to to all my family and friends. Way to go Kelly, George and Mike on a job well done.

Lackeyhawk

24 de dic. de 2013

We have 3 Acuras and always use Hinshaws Acura to keep our vehicles at their best. Kelly and his staff are always friendly and they do great quality work. We really appreciate Kelly checking on us and our vehicles at each visit. Great Customer Service!

Aaronparente01

19 de dic. de 2013

George got me in and out of having an oil change and figuring out an electrical problem in no time. Always friendly and the technicians get the job done for you the first time at a god price.

OpeyemiAkande

15 de dic. de 2013

The customer representatives at Hinshaws Acura are very friendly and ready to help in the purchase of a either a new or used car of any brand as available. I am well pleased with the services at hinshaws Acura and I'm recommending this dealership for any type of new or used car for prospective buyers.

ReynaudBishop

14 de dic. de 2013

I have brought several cars from Mr. Ajibade and each experince has been a pleasure and the custmer service was outstanding and professional. Mr. Ajibade explained each step of the process from selecting a vehicle, test driving and getting financial help. I would recoomend Mr. Ajibade and Hinshaw dealership to all of my friends and family. I found the pricing to be comparable to Mercedes, Audi,Lexus and BMW.

whislere

11 de dic. de 2013

I highly recommend Hinshaw's Acura of Fife! Kelly Stallcop & staff provide excellent customer service and the staff provides a friendly environment! My husband & I both own Acura TL's and get them serviced on a regular basis. We TRUST their service dept without a doubt!

trobuck

7 de dic. de 2013

My wife and I purchased our Acura from Hinshaw's Acura right before we brought home our daughter from Ethiopia. We wanted a reliable and safe vehicle I could entrust my families life in. This dealership has been nothing but exceptional from the purchase to the service appointments. While no one likes spending money on their cars, and of course I would like the prices to be lower I can say without a doubt that I have every confidence in the people working here. I love my Acura and plan on keeping it for a long time. Previous car was owned for 8 years. Anybody would be lucky to purchase a car here and have a team of experts work on it like Hinshaw's Acura.

Becca75

4 de dic. de 2013

My experience with Hinshaws was the best ever. Devin was helpful, friendly, patient and knowledgable. The whole overall experience great and I highly recommend them if your looking for a new or used vehicle. Thank you Devin & Ed for such great service!

bruceandmelissa

27 de nov. de 2013

Brian, Todd and Derrick were professional, friendly and extremely knowledgeable about the 2014 MDX. Negotiations were painless and they made the whole process go smoothly and enjoyable. I will recommend them to everyone!

mrdavidson

27 de nov. de 2013

I recently bought a certified pre-owned Acura TL from Hinshaw's Acura in Fife, WA. At the same time, I also traded in two vehicles so I was dealing on three vehicles. I had done my research and received fair value on both trade-ins and a reasonable price on the purchase. Devin was my salesperson and he worked with the General Manager on the negotiations which went smoothly. The financial part was completed in a very thorough and professional manner by a very experienced, knowledgeable and helpful individual which I appreciated. My car was prepped for me to take home and the service (window tinting) I received the following day was excellent. Devin was an excellent salesperson. I had lots of questions which he always answered to my satisfaction, or else excused himself to go get the answer and come back. He was super friendly, professional and helpful, even offering for me to come back anytime to learn even more about my new car's various features (there are a lot of them & the manual is huge!). Devin has kept in touch with me after my car purchase. I believe I could contact him anytime about anything relating to my new car and he would do whatever he could to help me out.Thanks, Ruth Davidson

Kamish262006

26 de nov. de 2013

I recently purchased an Acura TSX from Mark Baughman. I would recommend this dealership to all my friends. My family and I will definitely be back.Excellent job Mark. Thanks.

JimiJames

26 de nov. de 2013

The ABSOLUTE BEST car dealership in WA! Honest, respectful, and friendly people that will work their hardest to get you the price you want. I can honestly say that they are not in it for the money and have your best interest at heart.

david987654

25 de nov. de 2013

I was really impressed with the sales process at Hinshaw Acura. Devin did an excellent job fielding questions, working with me on the price and accommodating a concern I had regarding some contract language. Devin called me to follow up after the sale to check in and even mailed me a CD I accidentaly left in my trade-in vehicle. In summary, I would highly recommend Hinshaw Acura for purchasing a car.

monty321

25 de nov. de 2013

Anmol was very knowledgable in the new cars that he showed me, and very courteous. When it came to used cars he was knowledgable with those cars as well. He was very helpful in getting me discounts to get the price down on the used vehicle. Also, when there were problems with the used vehicle he took care of them quickly. He also did a follow up call to make sure I was happy with vehicle I purchased which I was appreciative of.

AmberKile

21 de nov. de 2013

We went in and spoke with George for flat tire repair. We found out the tire was not repairable. We told them a we would come back in a couple of days because money was tight. Kelly the service manager suggested repair the tire now so we were not driving on the spare and pay our tab when we had the money in a couple of days. We were soon on our way tire replaced and safely back on the road. Big thanks to George and Kelly in service at Hinshaws.

omardorzi

20 de nov. de 2013

great experience, plenty of time spent to discuss all options and test drove the car twice. all the employees were helpful and welcoming. I think I got good deal for my trade in car.

Marigee

16 de nov. de 2013

Anmol Singh was very professional, received a great deal on a 2014 MDX and on my trade in. First buying experience at Hinshaws Acura was excellent!

GospelNet

15 de nov. de 2013

Working with Devin was a pleasure and he made it easy to purchase a vehicle. Care wastaken to make sure the vehicle was clean and in good working order. The staff werefriendly and willing to answer questions I had about the process of purchasing the vehicle and about the vehicle condition. Once I returned home, Devin called to inform me they hadan extra key for the vehicle and will be mailing it to me. I had asked about this while at the dealership and wanted to know if they had a spare. Overall my experience was good andI am happy with my purchase. - David

Dan S

14 de nov. de 2013

I appreciate the excellent service that Kelly and George provide on my car they are the best and awesome at providing customer serve thank you

kriss141

13 de nov. de 2013

Devin was knowledgeable, friendly, helpful and great to work with! Patiently showed me how to activate the cars many features and answered all my question so that I understood completely! He will be talked up whenever anyone asks me where they should car shop.

delobob

13 de nov. de 2013

I have had my MDX serviced at Hinshaws Acura since it was purchased in 2001. I wouldn't consider any other place to have it serviced. The quality of service, the technicians, and the service personnel are fantastic. They have kept my MDX in such good running condition that it is good now as the day we purchased it.

Taibika

12 de nov. de 2013

My overall experience at Hinshaw's Acura in Fife was much better than I expected! Blair Partlow assisted me and was really patient with all of the millions of questions that I had. Everyone at the dealership was extremely professional & friendly! Hands down I recommend this dealership to anyone that's willing to listen & not listen! The prices are reasonable & I love my car! Sincerely, Taibika Lofton

louiskei

12 de nov. de 2013

Excellent customer service all around, very friendly staff. Every staff member was kind to us and help answer any questions we had. We purchased our vehicle with david ajibade who was very helpful in easing the buying experience for us. He was very professional, seemed experienced and knowledgeable. He put no pressure on us. He went above and beyond to ensure that we get the vehicule of our choice at a great price. I would highly recommend him to anyone looking to purchase a vehicle.

Janunderwood1

12 de nov. de 2013

I was extremely pleased with my experience at Hinshaw's Acura. Our sales consultant David Ajibade was professional, knowledgeable, friendly and most importantly I really feel he went to bat for us in getting us what we wanted. Even after my purchase was completed, he has been so kind to go over any questions I have about all the new features on my MDX. We were so impressed and pleased with David that we went back the next week and purchased a RDX for my husband from him! I for sure will recommend David to others.

fredunderwood

12 de nov. de 2013

David is friendly and knowledgable about the product. He made the buying experience exceptionally great. I switched from Audi to Acura with the purchase of the RDX. I must say, I had not even considered it, until the week before when i bought a new MDX for my wife.

RubyParmar

8 de nov. de 2013

They are very helpful. Took a long time to answer my questions to full detail. didn't have any doubts about my vehicle ......... 10/10.. Had my car service from acura of southcenter. will never go back to them again.

smotnix

5 de nov. de 2013

Last Friday I took in our SUV for a last min appt. at Acura in Fife to put new tires on it. My was leaving at 2pm that day for Bellingham. I was sitting in the waiting room at Acura and Kelly (manager) walked over loaner keys and told me to" go home, they will get the work done and a mechanic would deliver the car to my HOUSE in time for Maloree to drive up north". !! He threw in a safety check and gave me a coupon for a FREE wheel alignment ! SEE why I have 3 Acuras??? Best service around! He knew I was stressed with the house going on the market and decided to make my day. Love that customer service!!

Vipicabo

4 de nov. de 2013

Very friendly and professional service department. They know their vehicles very well. They also perform the work in a timely fashion. I actually kind of look forward to going there.

lees13

1 de nov. de 2013

I recently leased a Special Edition TSX through Hinshaw's Acura and I am very satisfied with my experience. I entered the dealership with a bit of uncertainty since this was my first time leasing a car, but I left there with great confidence in my decision. Anmol, my salesman, showed honesty and respect throughout the entire lease process and he ensured that I left the dealer with the car I wanted. He was extremely friendly, professional, and helpful. He went out of his way to make sure that I received the best customer service and explained every detail I need to know in order to assist in making my decision. I highly recommend getting a vehicle from Hinshaw's Acura and I guarantee that Anmol will try his very best to ensure that you get the deal you want. Thank you so much Anmol!

Sherrylynn812

31 de oct. de 2013

It was a great sales experience,. Professional, no pressure and overall a great experience for my first lease purchase! I recommend others interested in acuras to come do business with Hinshaws.

munson2

31 de oct. de 2013

I bought my MDX new from Hinshaw's Acura 12 years ago. The Service Department treats me like a friend at every visit. I am greeted at the door, service is expedient, and the quality of work is excellent. This provides me with a deep sense of security and peace of mind about the reliability of my car. My car runs as good today as it did in 2001. I have and will continue to highly recommend Hinshaw's Acura.

keljo

31 de oct. de 2013

I have purchased 3 vehicles from David Ajibade in the past 3 years for myself and two teenagers. He is always extremely knowledgeable and helpful. I have referred my friends to him and will continue to purchase my autos from him in the future.

Mlombardo2

31 de oct. de 2013

I went in to have my oil changed on my TSX and get it detailed. would have paid regular price for the detail but mike and Kelly told me they would give me a coupon I didn't even know about and it saved me $75! These guys are awesome! Dealership of integrity for sure !

BMWhite1987

31 de oct. de 2013

Amazing service!! Kelly and warren were two of the nicest individuals I have worked with before during service and were very helpful! I would recommend them to anyone servicing an Acura OR Honda!

brooksbrooks

31 de oct. de 2013

The moment I arrived at Hinshaw's Acura I was greeted by my salesman Devin who help me find the car that best suited me.He was very nice as well as the staff. I will be recommending everyone I know looking for a car to make a visit to Hinshaw's

cwalston

30 de oct. de 2013

I was referred to Hinshaw's Acura by a family friend, who referred David Ajibade specifically. They said he was the best, and that he would take care of me. He was great! The entire process was smooth and quick. He was very kind and helpful. I did not once feel pressured to go with something I did not want, or heckled into a sales pitch. I would definitely recommend him and this dealership to anyone looking for a good honest dealer that provides smooth service.

lisaandrews58910

29 de oct. de 2013

This is our second Acura purchase from David Ajibade at Hinshaw's Acura. David, and indeed the entire Hinshaw's staff, from sales to service were so helpful and responsive to our needs. We have a 1 year old and we were able to negotiate a deal within a couple of hours, and come back a few days later to complete the transaction and pick up our new MDX, thus avoiding potential meltdowns. The color/trim level combination we desired was not in stock, but they were able to trade another dealer for it and had the car ready for us to pick up, including having our selected accessories installed, just two days later. We were able to negotiate a fair value for our trade in and a fair price for the new vehicle. David is exceptionally knowledgeable of all the features of every Acura and is very patient and willing to answer any questions we had. He took a great deal of care to introduce us to all the features of the vehicle and assisted us in configuring some of our customized settings. The service department was very responsive and able to install even our last minute "impulse" accessories before we left with our new car. This was our second Acura purchase, but it will not be our last from Hinshaw's Acura.

grappling

29 de oct. de 2013

This is our 4th car purchase with Acura of Fife in the past 3 years. Our most recent purchase of a 2014 Acura ILX for our son on Sunday was another testament to a great experience. We appreciate the great level of service our salesperson David Ajibade provided us, he is very knowledgeable of the products and always pleasant to work with, he took some extra time to personally make sure our son understood all of the components and safety features of the car, as well as the importance of education :-) . The Management Team Mike and Derrick are always great to work with, they are open to speak with us and do not hide in the office, the finance manager makes the process easy and enjoyable. We will be back for #5! -The Newsoms

jeremyjleeper

22 de oct. de 2013

I brought my car in for a detail and for the rear defrost to get fixed. Kelly was beyond professional and treated me like I was the most important person. This is by far the best service I have ever had and will recommend this dealership to everyone I know!

tstiles

22 de oct. de 2013

Purchased two Acura cars from this dealership over the years and will return for another when it's time. Service is excellent albeit too expensive for this retired guy.

VLindstrom

8 de oct. de 2013

We have usedthis dealershipsince 0996. The service has always been top notch and I like that the service personal will be ready to help.In addition, the employees are long term and know know us. Kelly and his crew are the best and we can trust their advice.

connor22

5 de oct. de 2013

I spent countless days searching for a car and Hinshaw's Acura was the best dealer I visited by far. The staff their provided me with exceptional service and helped get me in the car I wanted. Devin listened to all my concerns and did everything he could to make certain I got a great deal on an RSX Type-S. He even checked in with me a few days later to make sure everything was going all right. The car is perfect and I will definitely give them my business again.

bryguy98203

26 de sep. de 2013

This was a great purchase experience. I was able to get everything done over the phone until I needed to sign final papers, which is the way I like doing business. I knew the model, colors and year I was looking for and Hinshaw Acura helped me find my car. Though FIfe is quite a distance from my residence, it was worth the drive.

cortina

25 de sep. de 2013

i had a wonderful experience with the purchase of my new Acura RLX. David took the time to listen to what i wanted in a new car, found the color i wanted and made it affordable. Now, that is exceptional service to me.

Pitbulls

23 de sep. de 2013

I have never been treated better from any other dealership. Kelly and his staff went above and beyond customer care and satisfaction. I will not only buy from Hinshaws I will recommend them to all my friends and family!! Thanks for all your help.

roe7nyc

23 de sep. de 2013

I have purchased 6 vehicle's from Hinshaw's Acura the sales associates and staff in the service department have been a pleasure to work with. I have nothing but good experience's with them.

pierce23

23 de sep. de 2013

I have done business with Hinshaws acura for nearly ten years and have always had a great experience. Kelly in service is absolutely the best! What a pleasure to have a person I can honestly trust to do the right thing. The staff are always friendly, helpful and prompt. I would honestly hate to have to go to another dealership. As a businessman myself, I respect the level of care and service I get each time I visit. My 2005 TL has nearly 200K miles and Acura is absolutely on the top of my list for my next car. Thank you for all the years of trusted, great service.

iain

23 de sep. de 2013

I purchased my 2008 Acura TL from this dealership and we love it. I continue to bring the car here for service because of the exceptional service and reasonable pricing.

jackiej08

22 de sep. de 2013

Brian made sure we were both happy. He addressed both of us not just one. He showed us as many vehicles as we wanted to see but was sure to have us drive them. He spent time asking questions that would help define the best vehicle for us. He was enthusiastic and knowledgeable and never made us feel rushed. Todd made sure we were completely satisfied. The finance person, Ed Johnson, is a pro. He made the tedious part of the deal easy. Best car buying experience ever.

schottky0

22 de sep. de 2013

Overall I had a good experience at Hinshaw's Acura. We ended up trading in two cars and got a fair deal on both. Mark showed us all the numbers we requested and answered all of the questions we asked. This is the third and fourth car we have gotten from Hinshaw's Acura and we would use them again.

dreadwin

22 de sep. de 2013

I have bought 3 new cars from this dealership, the last 2 were from Mark Baughman and always got exactly what I wanted and the experience was good. I love Acura products and will probably always own one.

Knybs12

22 de sep. de 2013

Hinshaws Acura has always been a top notch dealership, from this time to the past 7 cars my family has purchased here. This time Both Devin and Brandon were so helpful, friendly, patient, and followed up 100% of the way to get me into the car I wanted! ( I definitely had lots of questions and and a past car to get out of that was not easy) I would recommend Hinshaws for anyone's next car purchase and both salesman to work with!

Bernice13

21 de sep. de 2013

This was my second time having Devin as my dealer. He gives excellent customer service! Knew just what I was looking for and it all worked out GREAT! I will recommend Devin to anyone that is in need of a vehicle.

Mick57

20 de sep. de 2013

Went in for an engine light and the service manager personally made sure my car and I were taken care. I couldn't ask for better crevice. Deffenetly two thumbs up for hinshaws service department.

rvpearson

20 de sep. de 2013

This was our first new car purchase and we couldn't be happier. Brian Smith was very helpful and made sure we were comfortable every step of the way. We also arrived about an hour before closing and were not rushed, which is appreciated. After we decided to think about it for a night, Brian came in the next day just for us. Overall great price and excellent customer service!

palmsolo

18 de sep. de 2013

I brought my MDX in for a timing belt and a 90,000 tune up. Warren ran and grabbed keys as he saw me pull up then goes and pulls my car up so I don't have to wait a second. Kelly and another parts guy helped me clean up when I spilled a cup of coffee all over. They treat us like we are old family friends and I'm so glad we have this great of a dealership close to us, will continue to own an Acura because of this. Thank Mike for finding me a loaner car when they were almost completely all loaned out....he went and asked Kelly as he was in a meeting to try and get me in at the last second for this.This is an exceptional service department and the owner should be giving these guys a bonus!

21951mullan

17 de sep. de 2013

Loved everything about my experience in purchasing a car through Hinshaw Acura. The salesman, David Ajibade, could not have been more helpful and pleasant. I drove across the state to purchase a car through this dealership and I am so glad I did !!

dcjohnson727

17 de sep. de 2013

have used this facility for years and have purchase 10 acura's over the years due to the outstanding service performance.Service staff has alway been polite, informative, technically knowledgeable, and concerned about the performance of my autos.Acura is a good car but this is the best service shop I've every used.

chelsea22

16 de sep. de 2013

He was very friendly and great to work with. It was worth the drive to this dealership to trade in my car and get the car I wanted.

cspencer48

16 de sep. de 2013

This is my third car purchased through this dealership. David A. has always made sure I am pleased with my purchase. David will go out of his way to make sure I have all the knowledge I need regarding the vehicle I am leaving with. He greets me with enthusiasm and knowledge about every car on the lot.He is an added asset to Hinshaw's Acura. Ed J. always has a smile on his face and makes sure I understand the paperwork I am signed to a tee.

trs579

16 de sep. de 2013

This is my third car from Hinshaw's. The have had consistently friendly service, good price and are able to transact the deal quickly. Overall, relatively low pressure & and Davis is a good natured salesperson.

dblehm

5 de sep. de 2013

Hinshaw Acura and Devin made the experience of purchasing my new Acura MDX so pleasant that I am confident that I will most definitely return for my future vehicle needs. Devin was professional and attentive to the details that ensured my complete satisfaction! Please go see Devin! You deserve to be a happy and satisfied customer just like me! You won't be disappointed!

RobGMurphy

5 de sep. de 2013

I bought my MDX a couple of years ago from Hinshaw. The only thing better than the buying experience is the service. I was a little concerned going for the first time as I had no relationship with this dealer. Trust was quickly earned as I thought I needed a routine repoair and in fact I did not. A little software update (at no charge) and my very newly cleaned car and I were on our way. I have since gone for oil changes and very recently a computer failure. Although it cost me this time, I felt the staff did a great job educating me on the issue and not only fixed it to my satisfaction but delivered a great experience. I expect any dealership to deliver on the basics. Hinshaw's builds trust and give a differentiating customer experience. I will continue to go back and they are easy to recommend.

herpagonasyphilaids

4 de sep. de 2013

I only went in to Hinshaw's Acura to rule it out as an option and to reinforce my 1st choice. But after driving the RDX, and comparing safety ratings, performance, and price I ended up purchasing it that afternoon. Devin was EXCELLENT. He didn't try to BS me or give me that hard sell crap. He was helpful and informative without the prententious attitude some sales people have. Another huge plus was that unlike some other brands I looked at, there was none of the mix and match package options and features BS. I didn't have to add a heated brake pedal to get Bluetooth connectivity. There are exactly 2 packages: standard and technology. Because the base vehicle comes with most everything available besides NAV, I took the standard package. The dealership was great, Devin was great, my RDX is great, and my overall experience was outstanding.

Mikelo12

1 de sep. de 2013

My overall experience with the salesman (David) was good. He worked with me and even drove to my office to do the paperwork.However the car I bought was a disaster!! I purchased a 745Li form them, low miles for the year and in David's words "immaculate". This could not have been further from the truth. I drove the car for 125 miles roughly and my driveway was covered in coolant. I took the car to the shop and was told of the numerous problems with the car....Internal coolant pipe leak, water pump, valve cover gaskets, rectifier for the blower, ALL of which in their opinion had occured long before I purchased the car. Of course the dealership says it did a full inspection and everything passed with flying colors.....One small problem I was told about that statement from the shop is that the battery in the car was never registered to the vehicle (this needs to be done on BMW's) hard to imagine that this car was checked inside and out and yet that was not noted or fixed by the dealer.I paid over 3K for the repairs on an "imaaculate" vehicle....STAY AWAY from used cars from these guys.....like I said, sales staff is not bad and I am sure a new vehicle purchase would be a good experience, used however not a chance.

lcdaig

26 de ago. de 2013

Given that I expect great service, I wasn't surprised that I got it. Everyone was helpful, friendly and respectful. Facility was comfortable, organized. My sales rep, Devin, was very personable and eager to answer any questions/concerns I may have without being pushy.

BernieDalien

16 de ago. de 2013

Was a great experience, Devin was very professional and knowledgeable with the product. Devin was prompt answering questions and returning calls, even after the car deal was finished, not typical for a car salesman. I have already recommended this car dealership and namely Devin to my friends and Boeing co-workers.

fren7567

16 de ago. de 2013

Originally I would've rated them with all 5 stars because our car salesman was very enthusiastic and everyone else worked together with him and us and were all very helpful in getting us an amazing deal on a car. But there was a "miscommunication" where we were told and under the impression that the car we were getting came with a certain amenity that actually was not true, however we did not find this out until after we left the dealership with this car. This certain amenity was important to us, not worth thousands of dollars to have/add on but that's what were told when we went back the next day to sort things out & it was never my intention to get angry or loud or turn it into a "he said, she said" thing but I definitely felt like my issue was being treated like it was a petty thing. Like they were trying to persuade me it wasn't worth it because I'm getting such a great deal already that wanting a feature (that again I thought was standard) was being selfish and that I should just accept that "I get what I pay for"...right, NO! I do understand paying less means less amenities but this is not a coffee maker or purse or a battery operated neck massager, this is a $30,000 purchase-something I will drive almost everyday for at least the next 7 years so no I do not believe it was petty or selfish for that matter. Had we truly known this wasn't a standard feature of this car then of course we would have discussed other models more the day before-since we were there for hours going over details & numbers (not uncommon when car shopping I know). And after explaining things and getting to the point of feeling vulnerable I did not like hearing "well don't you think he (the car salesman) knows a little about what he's doing since he's been doing it for a few years?" Was that supposed to mean I was making things up? Why would I be back the very next day? And to answer about the salesman, yeah I do think he does know how to do his job which is why I trusted that the car had this certain feature and also trusted/assumed that if not, he would have shown us other car options with the features we said we wanted. Anyway, to cut a very long day & story short - we DID end up resolving things and I was able to make peace with the car salesman. I will still recommend people to this Acura dealership because they did let me have my rant and after a bit of stubbornness (on both our parts) were willing and able to get us into a different car with the feature we wanted and for pretty much the same deal we got the day before. Or maybe they made a lot of good sales that day already so they just wanted me to go away lol! Overall & in the end I am appreciative of their patience & customer service and do feel our car salesman was genuine with trying to help us, not just someone trying upsell us for a commission.

bwal1238

15 de ago. de 2013

I have been coming to see Kelly and the Hinshaw's Acura Service team for about 2 years now, and I have to say, they are some of the most helpful, understanding, and reasonable people I could hope to interact with. My questions are always promptly answered, and the time I spend in the dealership is always painless. I have been extremely pleased with how accommodating and flexible they have been, especially with my busy schedule. I would recommend them to anyone who needs service on their vehicle.

palmdesert

12 de ago. de 2013

Devin Arndt did a very nice job of assisting us in our search for the right car for our needs. He was enthusiastic about his job and showed a depth of knowledge about Acura products. His listening skills when dealing with our questions were very good and he has exceptional communication skills and a pleasing personality. The other members of your staff that assisted us in the purchase we made were competent, efficient and very courteous.

Jolee

7 de ago. de 2013

Super friendly staff and excellence customer service at Acura of Fife. I would recommend them to anyone in the market for an Acura and will shop there again! I love my TL.

loveforbball1

1 de ago. de 2013

Everything overall was Great!! all my needs were met and i was not kept waiting at anytime. The Management even introduced themselves and thanked me for coming in!

mvjulie

30 de jul. de 2013

Hinshaw's Acura dealership were great! Test drove two different cars. Jaeson was very helpful and patient finding the right car for me. I did not feel pressured to purchase the car that same day. Was able to go to different dealership and come back that same day to purchase my car. Thank you for making this experience as pleasant as possible!

djhief

30 de jul. de 2013

I bought two 2011' TSX's a year ago and they both had issues with the trim on the windshield and the channel mouldings for the rack on the hood of our wagon. When I mentioned the problem on the one in for an oil change, they agreed to replace the defective parts with any hassle and even suggested that they fix sthe wagon as well. It took several visits because a sub that does this repair did it sloppy and they had me return to effect a quality fix with another person from that company. No one likes multiple visits if unnecessary, but they were always pleasant and worked hard to get it right. Kelly was professional and friendly and I would suggest that anyone using the service department, ask for him if you can. The others are nice, but Kelly did right by me.Daniel Hief, Auburn Wa

raphillips14

23 de jul. de 2013

I took my car in for an oil change. An employee named Kelly helped me out. He was very nice and made sure my service was taken care of as quickly as possible. I would definitely go back there again to have my vehicles serviced.

AcuraOwnerTimes2

23 de jul. de 2013

We purchased two Acuras over the course of 20 years. During this time we also worked with the service department. They have communicated well and gone above and beyond any expectations. The turnover in customer service personnel has been next to zero and they are knowledgeable, pleasant and flexible. I believe Mike has been there since before we purchased our first car there. I had an air conditioning problem while I was traveling out of town. Since it was a small town, Acura did not have a dealership. Another type dealer took a look at my car but couldn't get the parts for several days. They gave me an estimate for repairs, disabled the AC and when I returned home, Hinshaw Acura was able to do it in one day AND for $200 less! After 20 years of working with Hinshaw's I can easily say I would keep taking my car there and would highly recommend their service department. Unfortunately, I'll need to find a new place since we are moving out of state. I hope it stands up to the quality of Hinshaw's.

defpot3c

23 de jul. de 2013

my son had his sights set on a 04 G35 infiniti pearl white we almost purchased it from the owner .but he traded the car in to hinshaws acura Fife the former seller told us to contact Mark (don't know his last name) and see if they still had it In fact they did but it was in the process of being looked over by the service dept .We struck a deal and made arrangement to meet at later date to finalize the deal. At the later date;; Mark and his assistant were very professional no pressure. In fact the entire sales staff was helpful as to making us feel at home so to speak while we waited for the finace dept to finish with another client. Extreem professionalism met on all sides of the staff at Hinshaws. My son's first car and a very enjoyable experience you can be sure when its time to purchase again we will look forward to dealing with Hinshaws again. Mark also said he was gonna put 2 tires on rear of vehicle he did all 4 and fixed the curb scuff of wind dam ; also gave us the contact of mechanic that did the 100K maintenance on it. You guys went the extra mile for us. Thanks Mark your the best !!!Best regards Mike and Ryan Miller

vtecpwr

22 de jul. de 2013

I went in for service on my 2008 TSX for battery problems. I was greeted by George at the door and promptly written up for the problem. There was a bad battery in the car. Kelley took me back to the car and showed me what was wrong. Cliff the tech that was working on it showed me the readout and explained everything to me. The battery was out of warranty, but Kelly still gave me a great deal on a new one.I would no hesitate to take my car here anytime. The service was perfect!Thanks again.

tateegger

22 de jul. de 2013

I own a 2007 TL that I bought used in 2010 from Hinshaw's. This is the 2nd Acura I have owned. My first Acura was a 1992 Legend that I bought used in 1995. Kelly serviced that car until I purchased my TL, 15 years later. Kelly negotiated the purchase of my TL with the Sales Manager. The mechanic, who had serviced my Legend for all those years, purchased it. Over the years, that I have known Kelly, he has always gone out of his way to be sure I am completely satisfied. Based on his ability to keep my TL running like new, I may not have to buy another car. I would recommend Kelly's service department to anyone.

RBags

22 de jul. de 2013

my 05 TL has clock 162k miles. the service department has kept the auto running like a new one. I feel that with this excellent service my 05 will be a keeper for another 150k miles .

rideordie7

20 de jul. de 2013

My initial contact with Jaeson, my sales representative, was a very straightforward yet genuine experience. I arrived at the dealership knowing which car I was looking for, and the car was already in a very presentable condition. In addition, Jaeson was very knowledgeable about the product he was introducing. Once I decided to purchase the car his level of customer service did not diminish at all even though he already knew he had the sale. Jaeson also did an excellent job balancing time to meet the needs of myself as well as additional customers. Days after the purchase of my vehicle Jaeson even gave a very sincere follow up to make sure everything was still going smoothly. Overall the dealership and all of its personnel were very user friendly and I would highly recommend them to others.

long_m

19 de jul. de 2013

My experience at Acura of Fife was excellent. I actually went to the Acura in Tukwila and was offered something that was not in my price range after telling them what i wanted. Also, the service i received was not anywhere as good as the service i got at Acura of Fife. The salesman and "floor manager" at Acura of Fife gave me the vibe of "I just want your sale" instead of my "service". My parents and i walked out knowing we will never come back to the dealership. I called Acura of Fife and told them my price range and what i was looking for. I received a phone call back promptly and as soon as i arrived, i was gracely greeted by many salesmen. Michael and David showed me ALL of my options and helped with a good price that would make us (customers) happy and also didnt put a dent on the dealership. Overall i am very happy i went to Acura of Fife and will continue to give them my service. *** Our intent was to just LOOK at cars - purchasing was to be made later down the road*** YOLO - you only live once and i choose Acura of Fife!

HuynhC11

19 de jul. de 2013

Michael Moore was my salesperson. He was very professional and gave me the best customer service I've ever experienced! He answered all my questions and was very honest. I was completely satisfied with the service and price that I received so I ended up driving a TSX home with me. Thanks to Michael Moore! He's phenomenal!

Chanda0524

19 de jul. de 2013

Michael Moore was by far the best car salesman I've experienced! Felt so comfortable with him that I walked out with a car! Best customer service!

Kenny45

18 de jul. de 2013

I live in Bellevue but have a business in Tacoma.I called Todd - sales manager - and asked about an Acura RDX for my wife. He told me to come in and after we chose the car she wanted he helped us get an agreeable price. His after service has been impeccable and we've been pleased.Kenny

djohnson141

16 de jul. de 2013

For quality service I turn to Hinshaw's Acura. They are efficient and take pride in treating their customers and cars with care; great dealership overall.

issaquahjon

15 de jul. de 2013

Told me 11999$ to get me in then said 13500$. Said they would put tow hitch on then did not and gave me a check that only covered half of cost. Called my gf a bunch of times trying to get her to fill out a servay. Never going there again.

ahansoti1

10 de jul. de 2013

We had very good experience at Hinshaw's Acura , our dealer Devin was great , very friendly and helped us got a good deal, will definitely come back in future :)

lawdog7123

10 de jul. de 2013

I have owned 4 Acura's and have always taken them to Hinshaw's for service. Kelly Stalcop is the service manager and accepts nothing less than the best. George, Mike and Eric are always friendly and give great service advice. The estimates are always accurate and the service is done right the first time. I have never had to take my vehicle back to have an issue taken care of. They get it right the first time. Customer service is outstanding!

Palmerkk

5 de jul. de 2013

I have been a Hinshaw's Acura customer for 14 years. The customer service superior, Kelly and his crew go out of there way to make you feel welcome. They always greet you by name which I really like, makes me feel special and that they really care about you and your vehicle. The service I receive is always superior, I have never in 14 years ever had to come back because the service wasn't done right or I was still having a problem. My Acura is always returned to me spotless inside and out, and I am always escorted to my car after I pay my bill. I would highly recommend Hinshaw's Acura not only for the vehicles but for the service after the sale.Ken Palmer

baileyp

1 de jul. de 2013

it was a great experience, they really work with you to get you in the car that you want. great customer service! devin is the man to go to!

Tandvee

30 de jun. de 2013

We wanted to replace our Accord and we weren't sure which car to replace it with. We got good advice and we are now happy owners of a brand new MDX.

bwittner

28 de jun. de 2013

Fabulous service department. Very honest, fast and professional. They treat me with respect. Car is always done right and it gets washed and vacuumed. I always bring my Honda and Acura here for service.

Sfnt23

26 de jun. de 2013

Wonderful experience. Devin is a great sales man, consistent but not rude. I was very pleased with his suggestion. I purchased my second acura yesterday. I recommend this lot to EVERYONE!

AmberKile

20 de jun. de 2013

When most people dread going into the dealership for service, Service Manager Kelly Stallcop and his Service Advisors Eric, George and Mike make the experience so much better. The welcoming smiles, the friendly "hellos", the service department employees always make sure our problems are taken care of. Once my wife left our vacuum cleaner in the trunk of service loaner we were in when we picked up our car, we called Kelly and he went out to the car and got our vacuum out and put it in his office until the next day. We are on our 3rd Acura now and Kelly the service department always have taken great care of us.

wennerlindkanda

17 de jun. de 2013

This is why I gave the review that I did because as soon as my husband and I drove in we were attended to. Information wanted was given, all efforts to take care of us was given. Our experience over all was great, We would tell others of our good experience and we ourselves would come back again. thanks april wennerlind

Debi123

17 de jun. de 2013

Purchasing a car has never been at the top of my Fun list. But I have to say, my experience with Hinshaw's Acura and Devin, (my salesman) has changed my attitude towards the process of purchasing a car. Devin gave me breathing room when it came to deciding on which TL SH AWD I was going to purchase, and the professionalism of Devin and the team, made it a Great and actually Fun experience. Devin, I LOVE my new car!!!!!!Thank You!

AmberKile

15 de jun. de 2013

Devin Arndt and the Sales manager Derrick Martin were AWESOME!! We came in for service originally and were not entirely sure we were even going to buy a car. We had spoken to Devin at a prior visit for service and was impressed by his professionalism, friendliness, and knowledge of the various models of cars. When we came back for service this time it was like running into an old friend when he (Devin) came up to my wife and I and we started talking about the possibility of purchasing a new car. When we were undecided about which car to buy, whether new or used and I don't know how many test drives and questions, Devin was always patient with us, if he did not know the answer he knew where to find it. Derrick even looked up the competitors lease options on a Honda! When we could not find the color combination of the MDX we wanted Derrick went out of his way and found one in Bellevue and Devin went to pick it up while we went home and emptied out all the stuff from our trade-in. When we got back to the dealership the car was just arriving in and going to get detailed. Ed Johnson the finance manager was friendly and eased us through all the paperwork and answered all of our questions when they came up. Two thumbs up for the Hinshaws Team!

ramneets12

9 de jun. de 2013

Meeting the staff Mike, Todd, Mark. & Brandon were all approachable & knowledgeable. The enviorment very "Family Friendly".Brandon especially took alot of time with us. Making us feel comfortable with our purchase. A lot of patience!! We thank you , Bob & Nita Morrison

charo7

7 de jun. de 2013

I was greeted as soon as I walked in the door by George. After letting him know I was going to wait for my car to be serviced he invited me to enjoy a cup of coffee and some cookies while I waited in the waiting area. After a short wait the service manager Kelley came to let me know my car would be ready soon and that they were going to wash it for me before they brought it up for pick up. I had my car back in less time than I was expecting and it was clean both inside and out. It was a great service experience.

allanc

7 de jun. de 2013

Kelly and his staff do a fantastic job of taking care of customers.I give all 5 ratings simply because of the professionalism, quality of service, outstanding value for what work I have gotten done and finally, the follow through by Kelly and his staff ensuring I am a satisfied customer.HIGHLY RECOMMENDED

cranstar

6 de jun. de 2013

Kelly Stallcup and his staff provided an exemplary service of my Acura. I have been a client of this dealership for some time and continue to be amazed at the professionalism and example set for how a service department should be run. Thanks to the staff and techs for keeping my car running flawlessly.I have given this rating because I have always been treated with respect and have always been provided with outstanding work by the staff on my my car.

konni

3 de jun. de 2013

We purchased an Acura in 2006 from Hinshaw's in 2006. We loved the car and had it serviced at the dealer for the last seven years. When we were ready to buy a new vehicle, we talked with Devin Arndt and he was very patient and allowed us to drive the Acura's in which were interested. We left the dealership and said we would consider our options and drive a few others cars. We went back a few weeks later, retried the cars with Devin and purchased an MDX. The whole process took a couple hours and there was never any pressure to make a decision. I would highly recommend Devin and Hinshaw's Acura in Fife.

ChanTheMan253

3 de jun. de 2013

Devin has now hoes me in the purchase of my last 2 vehicles. I continue to do business with Devin and Hinshaws Acura because of their friendliness and professionalism. I came in to look at a used car and decided to look into what it would take to buy a used suburu impreza , the whole process was quick easy and very comfortable, all the way throug the financing process , I will continue to buy cars and do business with Hinshaws Acura ! THEY'RE AWSOME !

Karen Wright

2 de jun. de 2013

Just purchased a beautiful 2014 RDX AWD from Keith, it was a positive experience and the car is a joy to drive. Keith was very professional and not pushy at all, which is very important to me. I never felt rushed to make a decision.

cobbsemily

28 de may. de 2013

Keith made our experience as comfortable, enjoyable, and as smooth as you could hope for when buying a new (to you) car. He was polite, professional, and easy to talk to without all the pressure that you usually experience when dealing with a car salesman. We will be sending any and all friends and family to Hinshaw's Acura in hopes that they'll be as pleased as we are!

a4wrxS

28 de may. de 2013

The people at the dealership were polite and accomodating. They said they may be able to pick me up to come test drive a car I was interested in. I purchased a Camaro they had in on trade, but Hinshaws seems like an excellent place to purchase an Acura.

jgyracing

27 de may. de 2013

My new car purchase experience was as pleasant as a new car purchase could be. I especially enjoyed my salesman David Ajibade. He personality was friendly and not pushy. I enjoyed working with him.

tjvpa28

26 de may. de 2013

From the moment we arrived at Hinshaw's Acura we were treated with genuine courtesy and respect. Brandon took as much time as we needed discussing options and actually listening to our concerns. He clearly cared about meeting our specific needs and didn't tell us what we wanted to hear just to make a sale. We reached a deal on the exact vehicle we wanted that was more than fair. I gave Hinshaw's Acura the best rating possible because we were truly taken care of and felt no pressure to make a deal we were not comfortable with.

doralyn

26 de may. de 2013

We really enjoyed David's honesty, trust,respect and knowledge. He really made our used car buying a great experiencewe are so pleased with our new car. We have decided we will purchase all our future cars with David and Acura of FifeThanks David!!!!Curtis & Dora Moore

Sallymcdan

25 de may. de 2013

The salesman was not the typical salesman where you felt like he was trying to work a deal. I was at ease the whole time and the whole process was very efficient and easy.

jmontante

24 de may. de 2013

We have been customers of Hinshaw's since 2006. We have leased 3 vehicles from them, and are on our 3rd Acura RDX now (2013). We have only dealt with David Ajibade. He is very trustworthy and very good to work with, not to mention extremely friendly. I have never felt pressured in to anything...and he goes out of his way to make sure we are taken care of, even calling us on his days of to make sure we are satisfied.

loveforbball1

22 de may. de 2013

Overall a very great experience! they helped me with all of my needs, and did not ever feel pressured to buy at any time. Everyone there was very helpful and nice

shuiea

21 de may. de 2013

These guys go above and beyond every single time we call or come in. "Impressive" doesn't begin to describe the quick and efficient service they provide day in and out. Whether it's for a major service, just an oil change or a friendly voice on the other end letting us know that all will be well and that the dashboard light we see is not urgent :) Our family is no stranger to Acura, as we currently drive 2 and have had 6 others through the years. We would never dream of going anywhere but Hinshaw's Acura and to see Kelly and the guys. They take EXCELLENT care of our entire family.

pmwaugh

20 de may. de 2013

We first visited Hinshaw's Acura in Fife helping a friend purchase a new car. David Jones was our contact but because he was still serving another customer he had David Ajibade help out. We were very impressed with the customer service we received during that transaction. Our friend was delighted with the vehicle. I was interested in a 1999 Landrover Discovery which was on the lot. I have been retired for some years and this has always been on my "bucket list', :-) . The car was a trade in and needed some work and in normal circumstances I would have not have risked buying it. However it did seem a a low cost way to tic something off my wish list. When we were involved in the buying of our friends car we felt we were dealing with trustworthy people. For that reason we were comfortable considering the purchase. David was very honest and gave us good advice on the + and - of buying what would be a 'project'. This was not a big price item yet David went out of his way to ensure that whatever happened we would be happy with the result. I now have my "bucket list " Landrover. :-)Thanks DavidPeter and Margaret Waugh Olympia WA

grove322

20 de may. de 2013

I just bought my first car last week. I bought a 2012 Special Edition Acura TSX from this dealership. The sales consultant that I worked with and his entire team made my experience comfortable and enjoyable. I was very nervous buying my first car but they catered and answered to all of my questions and concerns. I came in three days in a row because I was still unsure about making such a big purchase for my first time. Each day I came in, Devin spent hours with me going over everything and making sure that the process was thorough and clear to me. When I finally decided that I was ready to make the purchase, I could really tell Devin had his client's best interest (mine) at heart. He had no intention of selling me a car that I wasn't 100% sure about. On top of the excellent service Devin gave me, the other employees were just as friendly and welcoming every day I came in. I never felt pressured, that's the biggest plus about this dealership I think. This car is my first manual I have ever owned. I knew I wanted a manual, but I had a lot of questions about the details of driving a manual. After all my paperwork was signed and I was about to drive off the lot, the manager of Hinshaws took me for a drive himself, making sure he gave me the best tips and showed me exactly how to drive this car with ease. I can definitely say my first experience buying a car was great and I will definitely be going back to Hinshaws Acura for my next vehicle.

Ericflintoff

20 de may. de 2013

they did great, i had a good experiance, and would highly recomend them to a freind or aquitance. they made a uncomfortable experiance cumfortable. thanks

Kevnic8428

14 de may. de 2013

David A. was absolutely wonderful and took great care of me and my husband! I love Acura even more now that I worked with David and the great people at Hinshaw's Acura. Go here before anywhere else. Trust me.

CYuasa

12 de may. de 2013

This dealership has gone above and beyond to not only earn my business, but keep my business. Between having a very easy buying experience and and equally great experience during my first service appointment I would definitely recommend them to friends and family. During a recent trip to run errands my car was unfortunately broken into. After a quick call to the service department they had a new window installed and the glass cleaned up in no time. If you are in the market for a new or used vehicle I would definitely recommend Hinshaws Acura.

Jeshwinn

11 de may. de 2013

This is my second Acura from Hinshaws Acura and I was very pleased with our experience. We bought our first car from David Ajibade 3 years ago and we were happy he was still there when we went back . We now have a 2009 TSX and a 2013 MDX. My cousin was with us and she mentioned how easy it was for us to buy the car. She should be buying a car from Hinshaws soon.Their sales manager Todd Kim came out and told us to come see him if we needed anything. We felt like everyone cared and wanted us to be happy.Thank you Hinshaws. When our TSX has 100,000 miles, which will probably be within 2 years, we will be back for our third Acura.

THENRYDDS

10 de may. de 2013

TUESDAY AFTERNOON I DECIDED TO TRADE IN MY 2008 ACURA RDX/TECH FOR A NEW CAR. I EASILY FOUND A 2013 ON THE SHOWROOM FLOOR THAT I LIKED. STICKER PRICE $46287. I MADE IT CLEAR TO ZAIRE THAT I DID NOT WANT TO PLAY THE BACK AND FORTH GAME WITH THE PRICE AND FOR THEM TO LOOK AT MY CAR AND GIVE ME THE BEST POSSIBLE DEAL.AFTER 20 MINUTES OR SO, HE CAME BACK WITH A TRADE IN OF $15200 FOR MY CAR WITH 60K MILES. THE TRADE IN VALUE WAS FOR A CAR IN POOR CONDITION. MINE WAS DEFFINATELY BETTER THAN GOOD CONDITION. HE HAD NOT LOWERED THE STICKER PRICE OF THE NEW CAR.I WAS INSULTED. AS A WOMAN BUYER, I FELT TOTALLY DISRESPECTED. THEY WENT BACK AND FORTH AND EVEN BROUGHT OUT ANOTHER SALESMAN TO CONVINCE ME WHAT A DEAL I WAS GETTING. AFTER AN HOUR AND A HALF THE BEST DEAL ONTHIS CAR WITH MY TRADE IN WAS $30849 OUT THE DOOR. WHAT A JOKE I LEFT FEELING I HAD TOTALLY WASTED MY TIME. I FELT BEAT UP.THE NEXT MORNING I GOT ON THE BUILD YOUR OWN ACURA AT ACURA.COM. I BUILT THE EXACT SAME CAR, EXCEPT IT WAS A 2014 INSTEAD OF THE 2013 THEY WERE TRYING TO SELL ME. THE PRICE WITH ALL THE SAME OPTIONS WAS $41635. I CALLED ACURA OF LYNWOOD. RAJ TOLD ME HE WOULD SELL ME THE CAR FOR THAT PRICE. HE DIDN'T EVEN ADD ANY THING FOR THE LABOR TO INSTALL THE OPTIONS. HE PROMISED ME A FAIR DEAL ON MY TRADE IN. I DROVE THE 45 MILES TO LYNWOOD. MY NEW 2014 CAR WAS WAITING FOR ME. I WAS ABLE TO GET IT FOR $27785 OUT THE DOOR. OVER $3000 SAVINGS COMPARED TO HINSHAW.I HAD PURCHASED MY 2008 ACURA FROM HINSHAW. SADLY I MUST SAY IT WILL BE THE LAST PURCHASE I MAKE FROM THESE GUYS. BY THE WAY, THAT WAS ME THAT DROVE BY AND HONKED AND WAVED IN MY BEAUTIFUL NEW ACURA. SUSIE

JoelLauer

9 de may. de 2013

Alan and the team were a pleasure to work with. Was able to come to a competitive agreement on the sale price and the finance team was able to secure a great rate.

ivouskovich

3 de may. de 2013

I purchased my 2005RL at Hinshaw's and I only have it serviced at Hinshaw's. I first met Kelly Stallcop, the service manager, at the time of our purchase. Kelly has become a good friend. He is always friendly, and very knowledgeable of all the Acura vehicles. Kelly is very courteous with all the customers that come for service to Hinsha's. I will always have all my cars serviced there because I trust Kelly to be honest and the work done is on time and correct the first time.

costama

30 de abr. de 2013

Mike was vey helpful when I brought my car in for service with a shattered moon roof. He was helpful with the insurance by calling the agent and faxing the info needed. He suggested that I might like the new same model car much better and took me right out to the showroom to explain why. I ended up buying the new car, Thank you.

akandeolan

27 de abr. de 2013

The customer service I received was excellent, the employee was very patient and accomodating he answered all my questions on the vehicle and gave me a good deal for the car, overall, I am very satisfied with the services I received and willing to do more business with the dealership

pacdhunter

27 de abr. de 2013

I have purchased 4 cars from Hinshaws and always have had a terrific experience. David Ajibade is a happy, knowledgeable, non pushy salesman. Everyone else from the finance guys to the service guys exhibit top notch professionalism. I highly recommend Hinshaws for sales as well as service. Oh, and the Acura brand has won me over...I have 2 Acuras and a Honda.

melius

16 de abr. de 2013

Hinshaw's Acura believes in "service." What that means in practice is that they will always accomodate your schedule, give you a loaner care if you need it, and even tell you about online specials in order to reduce the price of the service (if you are a regular, they're give you the special price without the coupon). The manager, Kelly, takes a personal interest in you, and is always willing to hear what you have to say. Friendly atmosphere, too, with coffee, cookies, and TV..

Loveleigh1

14 de abr. de 2013

Love Hinshaw's Acura and will continue to go there because of their superb customer service! Devin Arndt was a great help, always available for questions, and helped me find the perfect car!

sadisney

12 de abr. de 2013

We have worked with Service Manager, Kelly Stallcop, for our vehicle service for the last 20 years. The reason we purchase our vehicles from Acura at Fife is because of the outstanding customer service of Kelly and his team. They are knowledgeable, prompt, experienced and go out of their way to make our vehicle service a positive experience. We have referred many colleagues and friends to Acura primarily due to the quality customer service we have consistently experienced throughout the years. Dan and Sheryl SchwartzPuyallup, WA

gedubyah99

11 de abr. de 2013

Between my wife and I we have purchased 5 cars from this dealership. While our experience has always been great here, David Ajibade has knocked it out of the park; and in fact has sold us our last 3 cars. Not only does he work with us to make sure we choose the right car for us personally; but he goes out of his way to get us a great deal and ensures all our questions are answered completely. He even programmed our cell phones into the hands-free system. Our experience with the Service Department has always been a positive experience as they are always very professional and friendly. They do an excellent job and go out of their way to take care of their customers and make sure they feel well-taken care of. I appreciate their consistency over the years in service level and would recommend this dealership to everyone. I know I can always count on them!

quilmudflats

9 de abr. de 2013

We have been working with Kelly and his Team at Hinshaws Acura for over 14 years. Kelly ensures that his department is always friendly, knowledgeable, and Customer focused. When we enter the service area we are always treated well, like family and we get excellent service for the car and can always depend on quality service and advice regarding our Acura. Our Acura is over 14 years old, with over 200K miles on it. Because of the service we receive we trust our Acura to go anywhere, any time.Thank you Kelly and Team !!

delobob

9 de abr. de 2013

I have used dealer service departments for 56 years. The service department at Hinshaw's Acura is by far the best I have ever encountered, Kelly Stallcop and his sevice advisors are knowledgeable, friendly, and make sure you always understand what needs to be done to the vehicle and what the cost of the service will be. I normally wait during the normal service, and if it will take a longer time I am always offered a loaner vehicle. We have owned our Acura MDX for 13 years, and thanks to the folks at Hinshaw's Acura it still drives like new. It has always been serviced at Hinshaw's Acura and always will be.Bob & Sharon DeLorenzo3088 Ridge View Pl.DuPont, WA. 98327

Morganpoe

8 de abr. de 2013

Devin was a very good salesperson and got me into a car I didn't think was possible. He is very reliable and respectable. I have sent a few friends his way because of how well he does. Thanks Devin for everything !!

tjsandman01

8 de abr. de 2013

My rating given is because Devin at Hinshaws Acura and his team made every effort to be sure that the customer was satisfied and that a fair transaction was made. They were willing to work with the many scenarios of financing and and do what it took to make a sale.

Srcutter

29 de mar. de 2013

Had an overall great experience. Devin Arndt assisted me and was very helpful and friendly. Answered all my question and did a really good job.

Antonio Amezcua

28 de mar. de 2013

We got a great deal! Nice car for a cheap price nice interior really clean nice color. Next buy get your car in this dealer.

Terri from Lakewood, WA

27 de mar. de 2013

I had recently been looking for a used car and found that Hinshaws Acura of Fife had a great selection. With the help of Keith Jackson, I was able to negotiate a good price. All the people who helped me with this purchase were very friendly, helpful and accommodating. I would definately purchase another vehicle again from Hinshaws Acura of Fife. Very honest staff, who go out of their way to give great customer service.

thphan12

13 de mar. de 2013

Mr. Kelly Stallcop helped me with one of the lights that came in the driver panel, and turned out it was covered by the manufacture and therefore no charge. He was honest and professional. He was also friendly and experienced. I would highly recommended this dealer to anyone who interested in buying or needed their car to be service. They provide exceptional service.

vannier52

6 de mar. de 2013

The salesperson, David Jones, is very kowledgeable. He was not pushy and aswered my questions honestly, even acknowledging some of the product's shortcomings. I highly recommend David and Hinshaw's Acura.

Jjsosu11

2 de mar. de 2013

Friendly staff. Not too pushy. Works with you and takes the time to fully explain everything to you. 2nd time customer and would do business with again. Also, can't say enough about Acuras in general...awesome cars!!!

jstbnme

1 de mar. de 2013

I couldn't be more satisfied with the new car purchase experience at Hinshaw's Acura, and I was initially skeptical! Thanks to their amazing staff, I now own a beautiful new car and am beyond thrilled from the experience! From the moment we walked into Hinshaw's Acura, we were treated with respect and not pressured, and this continued throughout the 3 times we were there before we purchased our new 2013 Acura RDX! Keith Jackson was professional, knowledgeable and patient throughout the entire process. So was the dealer manager, the shop manager, the lady who answered the phones, the man we spoke to about accessories...the list goes on and on! It's all about relationships, and these fine folks have earned my business, and my recommendation for years to come!

DanMDX

1 de mar. de 2013

Servace desk staff have always treated me well over my 15 years servicing my two last Acuras. Kelly and his staff always review my service needs and give me their recommendations on any needed items that need attention.

MrsWhite

21 de feb. de 2013

I was completely blown away by this car buying experience. I usually stay far, far away from car dealerships. My past experience had been with the corporate demon who is taking over the Fife auto market. I wont mention the name but it does rhyme with Carson. Carson had completely pushed me past the edge of tolerance for high strung, desperate, pushy sales people. I fell in love with a car at Hinshaws Acura. Working with Hinshaws Acura actually restored my faith in car sales. Upon walking to the door a very polite young man greeted me and held the door as I walked in. A respectful gesture that this generation has completely forgotten about. Behind him was the receptionist. She also had a very polite and respectful disposition. Unlike many other young women who share that same position at other dealerships, she was dressed conservatively, not as if she was on her way to audition for a reality dating show. My Sales Person, Keith, was incredibly laid back. It was nice to work with a person who wasn't chewing gum, shaking from drinking entirely too much red bull, or calling me dude. He never once referred to the car as bitchin, killer, or wicked. I never once felt pressure in the whole buying process. That is the best part of this experience. Everyone I encountered from the lot porters to the finance manager was professional and polite. If you are in the market for an Acura, (or actually anything. I bought a Chrysler), this is the place to go.

Delw

8 de feb. de 2013

We bought our first Acura from Hinshaws in 1997 and bought our current cars this year(2012 TSX Sport Wagon and a 2010 RL). We have owned 17 Acursas thus far.They are very upfront and "NOT" a high pressure dealer which is why I have referred 2 other people this month that have also bought cars. Highly Recommend you check them out for yourself!!!!!!!!!!

Lgbenya

30 de ene. de 2013

Keith is great to work with.. he helped me find a vehicle within my price range and got me a great percentage rate as well. He isn't the usual pushy sales guy that are most often in this industry. If you are looking for a new or used car.. I completely recommend this dealership.

StephenChun

26 de dic. de 2012

My wife and I wanted to buy a reliable Luxury SUV. We checked MB, BMW, Audi, Lexus, Volkswagon, Volvo, and Acura. Acura MDX was the best all around with the best resell value and low maintenance. Keith Jackson was our sales rep. He was very helpful and not pushy showing us the 2013 Acura MDX. We did not have to haggle over the pricing too much. He showed us how customer service should always be before and after the sale. If you are looking for a Honda or Acura, I would strongly recommend Keith Jackson!!!!Tell him you saw my review on Yelp and you will be treated with the very best care like my wife and I were.Stephen

Jewls

7 de dic. de 2012

This was my second car that I have bought from Hinshaw Acura in Fife and I will go back when I am ready for another car. They don't play games and really take great care of you.

knights5683

10 de sep. de 2012

I brought in my 2005 TL to have the headlight angle turned down. It took them three separate apointments to get it decent. I then Brought them my 2001 MDX to copy a key. They would not do it because it was in my wifes name. A locksmith did it for me in 12 minutes. I don't mind the 26 mile drive, I don't mind the ridiculous prices. But, I mind the Horrible Customer Service. Will never shop with hinshaw's acura ever again. P.s Once you paid for the car, sales staff no longer knows you

Shawnab

6 de jun. de 2012

I will definitely recommend Hinshaw's and Keith Jackson. I purchased my MDX 8 months ago and my husband just purchased his second TL. Both had positive experiences when dealing with Keith. He was very knowledgable, professional, courteous and friendly. We are also very pleased with the service department. We love the courtesy loaner car that's available when your car is being serviced. My husband and I are loyal Acura owners and loyal Hinshaw's customers. Thanks, Keith!

marcigarr

28 de may. de 2012

Hinshaw's Acura made the transaction process easy and painless. Keith Jackson was a wonderful sales representative and I would recommend him to all. He was personable and knew his stuff!

Joanne Diegel

17 de may. de 2012

We had a great experience buying our new Acura TL at Hinshaw's Acura. Keith Jackson was very professional and knowledgeable about his product. He was efficient and informative. We loved our previous TL and expect to love our new TL even more. We highly recommend Keith and Hinshaw's Acura.

Adele Reedy

21 de dic. de 2011

I have been bringing my car into Hinshaw's Honda in Auburn for several years and have always been treated very well. The service has been excellent.

Ruth hester

20 de dic. de 2011

Wait was OK. Clean waiting roomto andi good coffee and dougnut. Frien.dly people. Short wait for 30000the check up. Enjoyed my stay with salesman of past.

Yumi

13 de dic. de 2011

Eric was professional and polite when calling. He gave me the details of the areas that were not at specifications. He then explained what could be done and how much each item would cost.

blbowden

9 de dic. de 2011

Since I bought my MDX 5 + years ago and my previous MDX purchase from Hinshaw Acura I have always preferred using their service department even though I could go to closer places to my home to service my car. The service people are friendly and knowledgable. I like that they clean your car & give out free loaner cars while getting service.

wanderin

9 de dic. de 2011

We have been clients (and fans) of Hinshaws Acura for many years and are overdue in submitting a review in support of them. We bought our first Acura because of Acuras reputation for excellence and we were not disappointed. We have continued our relationship with Hinshaws Acura because the service team is so outstanding. Kelly leads the team that includes some of the finest technicians we have worked with. We have a 1999 vehicle that has over 220,000 miles on it thanks to the care given it by the crew in the back, thanks Cliff! We have two more vehicles that we take to Hinshaws Acura on a regular schedule for maintenance and we fully expect these vehicles will make the 220,000 mark as well.George, Eric and Mike are always available to answer our questions, schedule our appointments (sometimes at the very last minute!) setting up loaner cars for us, tracking down an obscure part and following up with a phone call to make sure our visit was satisfactory. I really appreciate taking in a dirty car that needs an oil change and in no time leaving Hinshaws Acura with a shiny clean, vacuumed car. Full service, indeed!Kelly and his service team always take the time to do things right. We appreciate that and we appreciate them and we know you will, too.The Hill Family

ssabin

7 de dic. de 2011

Always very happy with service. Love getting into a clean car. Eric is always very helpful and always keeps me well informed . The car is always done on time

Hauskc

6 de dic. de 2011

I purchased my certified pre-owned Acura TL from Hinshaw's about 6 months ago. Larry was great during the initial sales transaction. We negotiated every detail and the cost came out exactly where we agreed. Since then I have been on twice only for required maintenance. Mike has made sure that my car has been taken care of thoroughly and I have always been treated very kindly when I have come in. Even after 6 months Larry still remembers me and what car I bought. I have been quite impressed by the professionalism at Hinshaws

Maresa

3 de dic. de 2011

I am always forgetting to make an appointment to service my vehicle but it's never a problem. There friendly,professional and never will charge u for services you don't need. The prices are reasonable for a dealership and my pet is welcome. I would definitely recommend the place. Thanks

starlifter xxe

20 de abr. de 2011

Agreed to price+TTL for new TL type S NAV with salesman, no trade, and no financing, but each time they drew it up for me to sign, they tried to sneak in another $150.00. After 3rd time trying this, the new car sales manager said we can't sell car at the agreed price!! I was livid, but I had the last laugh when I got the exact same car at Acura of Bellevue for $570.00 less, AND they have been wonderful to deal with! I drive more than 25 miles out of the way to avoid dealing with these criminals! PLEASE! Read the reviews above, go to BBB.org and check this place out with the WA State Attorney general above BEFORE buying anything at all from a HINSHAW dealership! For the record, I am retired USAF, and am in no way related or affiliated with any car dealership!

LBJ

10 de ene. de 2011

At just three years old, my Acura began having problems. Over the course of eighteen months, I was stranded a total of six times, with two major issues. The first issue took the service staff two visits to fix; the second took three visits; and nearly every visit was out of pocket. Throughout, I have documentation that I was extremely explicit about the problems. I quantified everything, included the rpms and speeds that particular issues occurred. I was told the problems were my fault and asked pedantic questions with misogynistic overtones when our battery continued to fail (even after a new 100-month Acura battery was put in) such as: "Well, do you listen to the radio with the car off?" When I replied no, the service department employee then asked, "Well, do you talk on your blutooth with the car off?" to which I replied, "Absolutely not, because that broke, too." Even with the information that there was a failed blutooth, it took one more stranding and another visit for them to determine that the blutooth had a slow drain on the battery. At that point, they decided the car was out of warranty (surprise). When we asked them to work a deal with us we were referred to the head office. We spoke with a case worker who, after communicating with the Acura of Fife, told us that the service department there no longer wanted to work with us. The result? A problem car, no warranty, and a service department that had abandoned us. I thought, perhaps, that we were the odd customer out, but having looked at their summary of ratings, perhaps we're the norm. Since then, we have solved the problem, paid off the vehicle and traded it in for a brand we've purchased in the past that has a much better track record. We will NEVER buy another Acura or Honda product, and we are Acura's targeted demographic.

nelsonpm

12 de dic. de 2010

Spent many months searching for the right car at the right price. Stopped by this dealership 3 times in 6 months wanting to pay cash for a used CPO TSX with low miles at a reasonable price. We did our homework and new the cost to expect. We left a card asking someone to contact us if they found something for us with our price expectation. No one ever called, even though our second visit revealed a few cars fitting our description, but with seriously inflated pricing. But we kept trying, liking the TSX.Each visit, the sales reps would end up trying to steer us into LEASE, not a purchase, which is fine for some, but not for us! Sales prices, new or used, were not even discussed as negotiable. No one even tried. On our third visit we noticed that sales prices on NEW vehicles were listed at $2,000 ABOVE MSRP! Used loaner returns cost the same as MSRP brand new! The salesman who flew out the door to snag us, actually said these costs were necessary to cover overhead, as he would be working essentially without commission otherwise and everyone had to make a living. He explained how he resented his previous experience working with a customer for 4 hours on a car and coming away with nothing. He hoped we weren't those kind of people. As we talked with this salesman, other sales personnel stood watching in the window in a cluster of good ol' boys, laughing at us. (They had nothing else to do?) We had never been so insulted or embarrassed. We wrote and said we would never be back and explained why. Guess we didn't look like the type of people to really have the money. Or, perhaps they were challenging a rookie with customers they knew would be an impossible sell at their rates. Not sure.I did stop by this dealer one more time today, with my CPO luxury car from another dealer, another brand, with 20,000 miles, with all the bells and whistles! I did what they said was IMPOSSIBLE! Yes, I had something to prove and perhaps this was rude, but they deserved the visit. #1 I had the money, and no dealer should ever judge a client by her weekend casual wear, grandma gray hair, and lack of makeup. #2 I got a dream car with a dream deal and they absolutely deserved to know and see my glow! #3 I want them to learn something about sales and showmanship. They have a lot to learn. I do hope they do.

njlpowell

19 de abr. de 2010

I swung by Hinshaw's Acura to see the new TSX. I didn't have any problems with my salesperson and the Sales Manager were very friendly. They gave me a good deal and threw in some extras for me that I wanted. Overall a good experience, and I would recommend them to friends.

lynnyunkim

19 de ene. de 2010

we wanted to buy a new mdx from this dealership, went there and the car that was on the internet was sold..so we looked at used mdxs. they were rude and insulted us when we cought them doing wrong math. 40k for 60 months..they were about 40 higher then actual math would work with the interest rate and when we cought them, they started backing out on the deal saying that they cant give us that much for trade. Also started making racial remarks about asian people. Manager was laughing with the sales people while we were trying to ask for o9ur trade kesy back. will not go or tell anyone else to go to this dealership.

Norskman

20 de ago. de 2009

If you own an Acura and live in the Tacoma area avoid these jackals at all cost. Rude and dishonest service manager and couldn't retain a customer over time if he tried. Missed serious engine mount issue and then refused to acknowledge the problem. AVOID!!