normanbias

26 de oct. de 2014

My name is Mr. Bias , I went to many car dealerships on a quest for a new car . I went to American and foreign dealerships , but none of them treated me with the respect courtesy as Hodges Subaru in Ferndale Michigan . I tell everyone i know about the great buying experience I had with the sales person . She met my every need in PRICE , TRADE in , FINANCINGS of vehicle . I will never go back to any other dealership , I LOVE my 2015 Subaru forester all wheel drive . Thank-you Hodges Subaru !

Michael Wabeke

23 de oct. de 2014

My wife and I were pleasantly surprised that our Subaru Forester was delivered 30 days ahead of schedule. Chuck Modrack was very informative in the overall purchase of our first Subaru, and we were pleased with the price. I would highly recommend Hodges Subaru.

falko1266

10 de oct. de 2014

Our family recently found ourselves in a tough situation. Down a car, we were struggling to get to work on a daily basis. After lots of research and many phone calls, we contacted Hodges Subaru and instantly felt "taken care of". Patrick Tierney went above and beyond to help put us in the exact kind of vehicle we were looking for. We love our Subaru Impreza Sport. Gas mileage is great and most importantly we feel safe to put our 2 year old daughter in the back seat. The process took a couple of days due to our particular situation; however Patrick and the rest of Hodges staff were patient and understanding to our needs. Overall a great experience and a personal treatment we didn't expect. Thanks you all!!

mjweinberg

6 de oct. de 2014

I was a loyal customer of Hodges. There is an oil consumption issue with my 2011 Forester that has existed for years. No one at Hodges told me about the issue despite the service bulletins on this problem. I used to go out of my way to come to this dealer. Now I feel bitter about coming out of my way to try and get this problem resolved and the service department is not doing what they should to get the problem resolved.I will not be buying any more Subaru here and probably won't buy another Subaru - the love is gone,

Greg652

5 de sep. de 2014

After 3 months of research I determined that a Subaru was the best car to meet my needs. I visited 3 different Subaru Dealerships and chose Hodges for several reasons. The sales rep Danielle Isabell was very easy to work with and when I asked for the best price she could offer I was very pleased with the price presented to me. She did not ever get pushy, answered all of our questions, made a suggestion to test drive the Outback after we drove a Forrester which ended up being the deciding factor for switching from the Forrester to the Outback. She never tried to make up our mind but listened to our needs and made suggestions based on our comments. I highly recommend purchasing a car from this dealership and sales person. After several days of driving the Outback is everything I hoped it to be and more.

TimTamJen

26 de jun. de 2014

I have been vising Hodges Subaru for the past 3 years. During that time I have had light maintenance work done on my 2011 Outback. What I like most about the store is the family atmosphere, small quaint showroom. You will not get lost in the shuffle at this store. It is a true Mom and Pop shop, low pressure and I would recommend doing businesses with Hodges.

Robbet

5 de jun. de 2014

My wife and I had an excellent experience purchasing a new Outback from Chuck Modrack at Hodges Subaru. He was low pressure, clear about what he could do, he listened and found ways for us to save, and he understood what we did and didn't need. It was a nice environment in which to buy a new car.

MHburch

22 de may. de 2014

Thanks again Mr. Bill Garcia for the time you spent with me in selecting my new Subaru Outback. As always Bill and his team took the time to answer all the questions I had about the 2014 Outback, which help me make the decision to purchase the new Outback. Also, Bill gave me a great deal on my trade-in. I would like to acknowledge and thank Greg and the service team for all the help they have provided when I have had questions about my Subaru. I can't say enough good things about the outstanding customer service I have received at Hodges.

dhlocker

18 de abr. de 2014

Ms Isabell helped us find the right car, at the right price. Friendly, professional, very knowledgeable and helpful. All staff with whom we interacted were similarly professional and knowledgeable about the products, the services, and the finances. All in all, I was very pleased. We were treated very well and found the car we wanted.

doxie

12 de abr. de 2014

I decided to check out Subaru, since my old lease was up at the end of March. I talked with Chuck Modrak at Hodges in January of this year since I wanted to start investigating. I had lots of questions and he spent thoroughly answered every one. And the prices seemed reasonable. I went to the Hodges in March and met with Chuck. He remembered me. Both I and my husband needed cars. My husband decided on the Imprezza and I was interested in comparing the Forrester and the Outback. For every question I asked so I could compare the models, Chuck gave me really good information so I could make a decision. All in all, the whole process -- from getting info to test drives to doing the paperwork and picking up the cars -- went great.

Carol

9 de abr. de 2014

Had to write to them to get pricing--didn't respond to all my information right away. Never went to the dealership.

sufried

25 de mar. de 2014

It was a pleasure working with Mr. John Gawaran as I investigated the Subaru models and made my final decision. I did not feel pressured in any direction and got honest information about the vehicles. The dealership is confident about the quality of the cars. I had also done my own research and listened to recommendations about the car and Hodges from friends. I would recommend the dealership to others and I am enjoying the features and quality of my new Outback.

kwcooley45

11 de mar. de 2014

Worked with several Subaru dealers in the area and while most were good and some were awful (sorry to say), Danielle Isabell and the team at Hodges Subaru was head and shoulders above the rest.They called as soon as they got and email from us that we were interested in a Subaru; invited us over to look at possibilities and guided us through the process as well as anyone could expect. MOST OF ALL... there was no pressure to buy! Some dealers gave us the "I pass this way but once" so you better take my deal at what we thought was an exorbitant price. Danielle and Hodges worked with us on price and vehicle content. We got what we wanted at a price we could afford. I'd recommend them over and over again.

acole1216

9 de mar. de 2014

The most respect I've ever experienced at any dealership. Would definitely recommend to everyone! I will go back for many vehicles to come. Thanks

LizMaxbauer

18 de feb. de 2014

I purchased my car through the Costco Auto purchasing program. They match your zip code with a participating dealer of your desired car brand. My match was Hodges Subaru of Ferndale. I didn't even know where Ferndale was, but learned it was not that far. They made the initial contact and off I went for a test drive. I worked with Sheri Lyn Grzywinski and she was wonderful. Answered my many questions with patience and professionalism. I would have never thought to make "Ferndale" my car buying destination before this match, but I am glad I did. Now also have a new favorite breakfast eatery just down the block from the dealership, thanks to Sheri's recommendation. Hodges Subaru and Sheri made the entire experience wonderful. The staff went out of their way to make it a smooth and easy car purchase. 5 stars, most definitely, and I LOVE, LOVE, LOVE my new Subaru Crosstrek XV Hybrid!!! Can't wait to go back for my complimentary 3500 mile oil change!

MartyWeaver

29 de dic. de 2013

This is my third Subaru with Hodges. They are quick to respond, find the car you want and then make the deal. Super knowledgeable and friendly. I wouldn't deal with anyone else, despite being courted by several other dealerships when it came time to replace my 11 year old car. You simply cannot beat the service.

VARNANR

21 de dic. de 2013

purchasing a new car means lots of concerns and questions for a buyer, but at Hodges Subaru, they were well educated on customer expectations as well as having hands on knowledge of car's technical background which made me to clarify my doubts before I purchased my car (outback). sales representative was patient enough to hear out my car expectations both in terms of technical as well as finance aspect. thank you Hodges team for being nice and concerned.

Subaru Outback owner

15 de nov. de 2013

First time I went to the dealership for something minor they found out $2,000 worth of things to repair. Went to my mechanic and he could only find one minor thing that is wrong on the car. Second time I went there because I had electrical problem and they had to remove air bag. I didn't want to take it to the regular mechanic. They over charged me and car had other issues right after I took it from the shop. Avoid this place by all means!!!

Jdosey15

11 de nov. de 2013

Made the car purchasing experience easy and comfortable. Chuck was persistent in finding the vehicle I wanted and is proud to represent the Subaru line of vehicles. Due to unforseen circumstances, I drove 1500 miles in the last week and was very happy with the performance of my Legacy.

BoojaKim

24 de oct. de 2013

we reserch the car first and found the subaru through review and decide to buy it.also, through costco we will get the better price and introduce hodge subaru is the one.When we talked with mr. john Gawaran, he is very helpful and make us comfortable.so far we are very satisfied with legacy,subaru and our future car will be the another subaru.thank you Mr. Gawaran and hodge subaru.

Dcds1966

4 de oct. de 2013

Purchasing a new vehicle from Hodges Subaru was an entirely pleasurable experience.Mr. T.J. Mendiola was extremely helpful and courteous , taking time to answer all questions and help us purchase a vehicle with the features best suited for our use. T.J. Kept us informedof all timetables and progress(we ordered one built). Follow up after delivery was excellent.Overall, the entire purchasing experience at Hodges was pleasurable and stress free.I would wholeheartedly recommend Hodges ( and T.J.) to anyone buying a Subaru.)

gerri4806

23 de sep. de 2013

Sheri made the experience easy and very positive. She went above and beyond to find the exact car that I wanted. When there was a small hiccup in the financial process, she quickly resolved it. The license plate on my turn-in vehicle was damaged, and she even ordered me a new one and changed it when it arrived. This is my 4th purchase from this dealership, and this experience was the best I have had so far.

weidbert

25 de ago. de 2013

Experience was great from start to finish - no high pressure sales, very friendly and helpful. We were able to get the exact vehicle we wanted at a great price. The vehicle we purchased (Subaru Forester) is great and so is the dealership. We purchased the car using the CostCo auto purchase program and this was awesome. I highly recommend this program to anyone purchasing a new vehicle.

Djh05438

22 de ago. de 2013

To start I began shopping closer to home. After price checking, test driving at a closer dealer, My friends were looking for any programs I might qualify for. Costco honored at Hodges. Danielle was quick to realize what I was after. We chose leather for the interior, she called the vendor to check availability. Business was quick and efficient. Car delivered the following week as ordered and it is great.

artvalhodges

12 de ago. de 2013

We will highly recommend Hodges Subaru to our friends and family. In particular we will highly praise Ms. Danielle Isabell who was our new car sales person. Danielle was very professional, courteous and unlike the stereotype of most car sales people, she did not use high pressure sales techniques. We shopped other Subaru dealerships before going online through the Costco car buying program. But,we had already, most certainly decided that Ms. Danielle Isabell had earned our commitment. Many years ago I sold both new and used cars. So, I know that some dealerships put a lot of pressure on sales people to make presentations in a predetermined manner. I will be pleased to highly recommend my experience at Hodges Subaru and with Ms.Isabell to our family and friends!Thank you and best wishes,Art and Val Morante

sy48001

2 de ago. de 2013

Highly professional, knew product, friendly, cooperative, no hard sell.Will do business with John in sales and John in finance again.All-around good experience.

meyer_22

31 de jul. de 2013

My wife and I recently purchased (5/20) a new 2014 Forester 2.5i Premium from Danielle Isabell at Hodges Subaru. I cannot stress how good the experience was from start to finish. Danielle did a superb job of assisting us, from internet inquiry all the way through delivery of our new car. Neither my wife or I particularly enjoy the process of purchasing a new car. But Danielle gained our trust early on. She was always timely with replies, she was polite and courteous, she was very easy to talk to and put us at ease. When we arrived at the dealership to test drive vehicles she was with another customer but came over to let us know she would be right with us. Danielle made sure to answer my wife's questions and set her at ease, something too many salespeople fail to do. She even asked about my wife when I took delivery since she could not come and asked me to say hi, a very nice personal touch. Danielle followed up with me even on her day off, and answered all my questions. She was able to swing a dealer trade for the our preferred color and was able to get it done quickly. Price negotiations were done quickly and fairly. I believe I received an excellent price on not only my new Subaru, but also on my trade-in. Danielle was clearly interested in not just making a sale, but also in satisfying us as customers. When I arrived to take delivery she had everything prepped and I was in and out the door in about 30 minutes (which allowed me to watch my Red Wings!!!). Since taking delivery she has followed up personally to make sure that everything was too our satisfaction.Bottom line, this was the best overall car purchase experience we have ever had. We will be members of the Hodges Subaru family for a long time!!!

Mka2

1 de jul. de 2013

Chuck is a great guy who is very helpful. He worked hard to get me the 2013 WRX hatch that I just had to have.

foresterguy

14 de jun. de 2013

I was looking for a basic model 2014 Subaru Forester and was checking inventory at local dealerships. I had purchased my 2010 Forester at Glassman in Southfield and the experience was just okay - not great but not bad either. They didn't have any basic models in stock- just the higher end models and I did not want to spend that much money. I also checked with Dwyer in Ann Arbor- same thing, only higher end models in stock. Just on a whim, without checking their inventory I went to Hodges on a Saturday morning. They not only had what I wanted in stock, they were very courteous and friendly. They gave me a fair trade-n value on my 2010 Forester and a fair price on the 2014 and I closed the deal without even test driving the car. I was able to take the car home that same day, despite not financing through Hodges and not having the title to my 2010 with me at the time. Overall, I was very impressed that such a small dealership provided such great service.

AuntieQ

10 de may. de 2013

If your looking for a Subaru there are many dealers to choose from. If you want to be treated with respect and feel comfortable with your purchase then Hodges is the dealer. Danielle Isabell simply rocks! She has a no pressure sales technique and is very patient. It took me a few weeks to make a decision on the exact vehicle I purchased and I am very happy with my decision. I highly recommend Hodges and especially Danielle.

nightmareb4x

20 de abr. de 2013

This dealership may be small, but their customer service makes a HUGE impact.The store front and curbside lot are small. Don't let that fool you. The building is small, but clean and well organized. I was initially afraid that many of the cars I had seen on their website were not in inventory. There is a second lot tucked away a few blocks away with a large well stocked inventory.I was shopping for a car to replace my beloved 2010 Impreza that was totalled in a traumatic accident. That was my second Subaru. Both of my prior Subaru vehicles saved my life in accidents. The entire staff took the time to welcome me, hear my stories, offer condolences. I was blown away by how comfortable I was made to feel at a time that was for me personally very difficult.I was afraid to even get in the first car I drove. TJ Mendiola was patient and understanding the entire time. He directed me to drive the first test vehicle to the second lot. Once there I was treated to a hands on sampling of many vehicles. TJ explained the standard features, any upgrade packages of each vehicle in great detail. I was able to quickly compare and sample my options with confidence, feeling I was armed with the best knowledge of the Subaru line possible.I selected a tangerine orange 2013 Crosstrek limited. This is my third Subaru. Its been 4 weeks and I am loving the car.I used the Costco auto program. The entire transaction was handled perfectly by Hodges from initial email to completion of the transaction. I brought my own financing to the table. They ran my credit to see if they could beat my rate. The process was treated as consultative. I didnt feel there was high pressure to use their financing.The easiest part of the aftermath of this accident was getting a replacement car. Visiting Hodges felt like visiting a family welcoming a new friend. This is a no pressure sales environment with a friendly knowledgeable staff. I would recommend checking them out if you are looking for a car.

rrski

9 de abr. de 2013

Hodges Subaru is by far the best dealership around. This is my second time purchasing a vehicle from them and I was still impressed by their level of service and friendliness. I am a single mom that works full time and does not have a lot of time to go into a showroom and haggle over prices. I contated Danielle Isabell, salesperson extraordinaire, via e-mail and we were able to decide on price, trim level and financing all via several short e-mails. We spoke on the phone twice to exchange personal information that she did not want me to communicate via electronic means (very considerate as I hadn't even considered it).I walked in to turn in my old Forester (the lease was up) and was immediately greeted upon entering the dealership. One of the always friendly service people was more than happy to come outside with me (in the rain) and pry a bike rack off my vehicle (the key wasn't working). He sent me back inside so that I wouldn't be wet and then brought it to me smiling.When doing my financing and signing the paperwork, I was asked several times if I had quesitons or wanted further explanations of anything in the paperwork. I had purchased/leased vehicles before so I didn't need additional information but found it pleasing that they would spend any amount of time possible to make me feel comfortable with my purchase.Danielle took me out to my vehicle and went over every square inch of it to make sure it met my needs and was up to my expectations. She helped me to sync the bluetooth on my iPhone with my radio and showed me how to make hands-free calls and play music. She was a champ when I started squealing because I was so excited! My son's booster seat was installed in the back of the vehicle and I was ready to go...with a full tank of gas.Even though I love Subaru vehicles, one of the main reasons I continue to drive Subarus is so that I can work with the Hodges personnel and get my car serviced there. I've been known to take my laptop and get some work done in their newly refurbished client lounge/waiting area...plus you can't beat the coffee.The guys in the service area are always a fun bunch to deal with and perform maintenance and repairs within the estimated time or faster. Being a woman, I'm sometimes sensitive about being treated like a "gal that doesn't know cars" but I've never had that experience at Hodges. Jeff and Greg, in the service department, recognize me and always say hello when I am there. I was recently driving by the dealerlship with my son when Greg waved. My son asked who that man was and I said "Well that's Greg. He fixes mama's car." My son's response? "He seems really nice. Can I go there with you next time?" I think you have a future Subaru owner on your hands!I could go on but this is long enough and I think I've gotten my point across. Whenever anyone asks me about my Subaru, I always say that I LOVE it and direct them to Hodges. Keep up the great work team!

tyrusjim2

8 de abr. de 2013

I have purchased from Hodges Subaru before. The deal is honest a straightforwared. There is nothing hidden. Everyone in the organization is friendly and sincere.. I live in northern Michigan, and purchased from a north dealer once. The hidden costs were unbelievable. Hodges Subaru is well worth a 350 mile drive for an honest deal.

jquistrn

14 de mar. de 2013

Great overall experience at Hodges Subaru where I recently purchased my first new car. As a young woman and first-time buyer I was a bit uncomfortable going into this process, only to be pleasantly surprised at how accommodating and not at all intimidating my experience was at Hodges Subaru. Lindsey Rank is a personable, approachable, and knowledgable salesperson who was a pleasure to work with. I arrived late for my test drive on Saturday (they close at 3pm) and she stayed late so I could test drive a few vehicles. She made herself readily available by email, which was great for my busy work schedule. Making such a large purchase can be stressful, but Lindsey kept it fun and enjoyable. I would recommend Hodges Subaru to anyone in the market for a Subaru! And by the way, I love my new Outback!

lroseyrn

14 de mar. de 2013

Great experience. Always wanted a Subaru. Price better than expected. Lindsey was patient, and I test drove three vehicles. Based on reputation and affordability, went with Forester. Very happy with decision.

Intrepid55

8 de feb. de 2013

Danielle Isabell in Sales and John Zajac in F&I are truly professionals. I have worked in automotive for 40+ years, from being a technician to an executive at OEMs, and dealing with the team at Hodges is by far the best car purchase experience in my life -- straightforward, friendly, fair, no games. If you are looking for a Subaru, look no further than Hodges.

GoMamaGo

23 de ene. de 2013

I shopped at Suburban and Glassman first because they happened to have cars I was interested in in-stock, but I was truly happy to give my business to Hodges. I called Lindsey at Hodges on a Friday at 5:45 (they close at 6) because it was brought to my attention that they had a 6-speed 2013 Legacy in stock. I let her know I was interested in the car, and she got everything rolling...I was set to pick up my new car the following Monday. I was also able to make a service appointment for my WRX that coincided with picking up the Legacy...perfect!On Monday, Lindsey welcomed me and had most of the paperwork ready to go. I handed the WRX over to service, Jeff was very friendly and eager to get working on the recalls on the car. I took the Legacy for a quick test drive to make sure it would be to my liking, which it was. While the finance paperwork was being written up, Lindsey reviewed key points in the owners manual and features of the Legacy with me. All that was left was signing and driving away! Hodges made it so simple and pleasant to get into my first brand-spankin' new car. There was nothing "sales"-y about the experience; no pressure, nothing cheesy, no surprises.On Tuesday or Wednesday (I forget!), the WRX was ready. Picking it up was a breeze; I signed the invoice, they gave me a run-down of what was fixed/tested, and walked me to my car. They had even washed it(!), which I really appreciated because it was filthy, and hey, it's cold outside in January, I don't want to wash my car.I see myself as a devoted Subaru customer, I'm glad to have a trustworthy, friendly dealership so close to home!

Rodney D.

16 de ene. de 2013

I leased an Imprezza for my girlfriend. I wanted a specific color and package. I went online thru the six closest dealers in detriot ann arbor lansing and grand blanc and Danielle Isabell search far and wide and found what I wanted in Ohio and got it in for me. I recommend her if you have a specific requirement. I love the symetrical all wheel drive and the car is great. I may switch to a Forrester once the CVT option is available for a little more height but The car runs well.

med62

13 de ene. de 2013

Hodges Subaru made buying a car fun! During the test drives of three different models, Mr. Garcia explained the different features of each car, including the pros and cons. To me that was priceless. When I picked up my new car, Mr. Garcia walked me through every aspect and feature of the car. He made sure when I drove out of the dealership I understood how my car worked. Again, priceless. Outstanding dealership. Outstanding customer service. Outstanding all around.

Sue

16 de dic. de 2012

The Crosstrek is my second Subaru I've owned, I am extremely pleased with Hodges Dealership and the sales person who assisted my husband and I for the two purchases.

jeffozz

13 de dic. de 2012

Danielle and Felipe were great!Certainly not pushy and very professional...Everything went as they promisedSmoothest new car purchase I have ever experienced...Can definitely recommend!

Working Lady

7 de ago. de 2012

I have the previous reviewer beat. I was there 3 times for the same problem. Spent $1200. to fix and air conditioner and it still does not work. Recommend them? Never!

Woodweasel

4 de jun. de 2012

First class experience, the car was delivered in perfect condition. I selected this dealership to purchase a new car as a direct result of the treatment my son received on the purchase of a used Subaru. With the current Costco program, the price was very attractive, and my trade was fairly priced. I am very pleased with the car, and this dealership.

Flaviusgf

20 de mar. de 2012

I've been there 2 times, both times I left very disapointed about the experience I had. I do not recomand them and if you still decide to go there be aware they are untrusty!

john1940

11 de nov. de 2011

Since ,92, several cars, honest frank customers advocacy for repairs. Sales staff are accommodating with a fair price structure. Mechanics leave little to be desired. When I can find the $ I hope to get a 2012 Impreza for the much improved mileage. And to the minority you are right noone the fronting it off, just genuine

G925K

30 de ago. de 2011

This Dealership is far the worse I have ever experience . They are ruled to minority customer and very dry and unfriendly . John especially . I will never do business nor buy another vehicle there. As customer I don't care what I'm buying weather a part or a vehicle I should get a lease a service with a smile. The Service Mangers need to step it up and make sure this attuide and disposition doesn't happen its bad business for them.

usedsubaru2010

21 de abr. de 2010

Greg Kracht from Hodges Subaru helped me out with a recently purchased Used Subaru Forester. He was amazing!!! I had recently lost my job and was in dire need of a car to keep me going for job hunts. Wihtout his help, I would have been lost. They were very flexible and for what other places had claimed to take a week - they got it done in a day. These guys are great at their work and most of all have a heart that is hard to find amongst auto sales/service folks.

RAS

22 de dic. de 2009

I had never really wanted a Subaru but three friends had them (two Foresters and an Outback) and raved about them. So when I wanted a new winter car I did a deal with Hodges (almost entirely by e-mail). The whole process was painless, entirely friendly, and the final price surprised me -- pleasantly. The Forester was purchased as a second car but almost instantly became the first car. Hodges service has been flawless. And I have the feeling they know me and the car. (Certainly not the case at the Mercedes dealership -- even though I have been going there for a dozen years.) Would I buy another Subaru from Hodges? Absolutely. The trouble is, even after 60,000 miles, the Forester is still in such in excellent condition. A brilliant car; an amazing small, caring, neighborhood dealership.

krikor

21 de oct. de 2009

Bought my 2002 Outback from them new, been going back for service ever since. Hodges is a superb Subaru-only dealership. When it comes to customer service, whether on the Sale or Service side of the equation, they quite simply "get it." They have the feel of a small neighborhood business (which they are) and not an impersonal mega-dealer. They make me want to buy another Subaru even if the vehicle itself does not end up at the top my list.