titoj

23 de nov. de 2016

I just picked up my new Q7 the other day. It's an amazing car, and my experience at Hoffman was fantastic. I placed a factory order customized to my exact specifications, and they gave me a fair price on a car that's in very high demand. Mark was a pleasure to work with, and was patient and helpful as we made sure this was the right car for our family. I had serviced at Hoffman before and was very pleased, and now my buying experience was great as well. Highly recommend and will definitely be back!

MUNYCHOI4545

22 de nov. de 2016

Excellent, courteous and professional service from Olivia (Service Consultant) and Nick (Loaner Car Agent). I highly recommend Hoffman Audi Service. I purchased three vehicles from Hoffman Audi and I'll be back for more.

MIKELIVINGSTON_7

22 de nov. de 2016

The stafe were very professional, and friendly. and kept me in the loop of what was happening with my car. i will be using this location moving forward.

KarenP

22 de nov. de 2016

I worked with Sylvester Evans- he was very professional, but with a personal touch. All my questions answered and details taken care of. A pleasant buying experience.

Mnemeth0

20 de nov. de 2016

did what was expected in a timely manner and treated my concerns as their concerns, so that if was not a problem when little issues came up

DMH42411

17 de nov. de 2016

I was treated well and to a high level of service by Hoffman Audi. I appreciate their responsiveness and in the ease of buying a car from them. I would recommend them to friends and family for sure.

M.BELLODY

17 de nov. de 2016

Great service with loner, was easy to pick up my vehicle, my car looked great when I picked it up - clean and looking like new.

CHRISTOPHER FREY

17 de nov. de 2016

I spoke with Service representative Rob Hlasyszn on about scheduling an appointment to provide a quote for the replacement of a headliner that was recently damaged (during a windshield replacement by a vendor under an insurance claim). I called by cell phone as I was traveling and under a very busy and pressed scheduled. I was unsure if I could fit the appointment into my schedule and was inquiring bout the time needed to view my car and generate a quote. Rob took down information regarding make model and VIN number of my car and on his own took the initiative to quickly turn a quote around back to me in about 15 minutes, saving me the need for the appointment and my long day becoming an even longer one. Very much appreciated. Thank you Rob. Definitely coming into Hoffman Audi for the headliner replacement when approved.

JPS00

16 de nov. de 2016

Needed to put winter wheels on my car so I brought it to the dealer. Not only was it the lowest price, but the service and facilities were the best around.

PAULINA B.

16 de nov. de 2016

Called Monday morning to schedule a service and dropped of my car on Tuesday that same week. Great shuttle service to downtown Hartford. 5 star service

Chef

15 de nov. de 2016

45K service on my 2013 Audi S5. 60 degree Fall Day...shuttle service to the mall while I waited. Great walk around for a bit, phone rings... shuttle is on his way back. Awesome driver with great convo, I get back and see my baby squeaky clean parked at the curb ready to go. I get my keys from Alex, and off I go. Not sure if it was the day, not sure if it was the new oil, or maybe a software update, or maybe I was just hitting the gas a little harder than normal but....wooof! She seemed like she got a blood transfusion.Excited to put more miles on this sexy beast!Thanks guys!

RICK0185

14 de nov. de 2016

Very knowledgeable staff, my wife and I never felt pressured into a commitment. The sales staff were professional, courteous, and delivered reasonable responses during the negotiation process. We would not hesitate to recommend this dealership to our friends and family. We are excited to be a part of the Audi community.

BAKARWASKI

14 de nov. de 2016

I dropped my car off the night before with a convenient box drop. It made it easy to receive text messages the day of my service as I was at work. I was informed on each step of my service with detailed cost amounts. She was very quick to respond to questions and made the service simple. I've had my car serviced at Hoffman several times and I have been impressed with each visit.

APEK

13 de nov. de 2016

This my second experience in Hoffman Audi this year, and Brandon gives me very friendly and passion experience. I also consider about the price of the car. They also give me a nice price of the car that I expect to it.

GLENYPINALES

12 de nov. de 2016

My 55000 Audi miles service. It's always a pleasure to comeback. Great service, attitude and attention by the staff. I actually enjoy to wait for my vehicle at Hoffman's. I feel at home

RALPHSLATER3

11 de nov. de 2016

Brandon Chin is a great representative and treated my family and me with professionalism. From start to finish Brandon was informative and straight forward and what made this a great experience he was not pushy and treated me with genuine respect. Other dealership need individual like Brandon they would find that customer satisfaction and loyalty would increase emencely. The Q3 is a great car and family and friends already know what dealership and representative to look for when purchasing their next car.

SBOOS

11 de nov. de 2016

As always, I enjoy the Hoffman Audi Team in East Hartford, CT. Would highly recommend purchasing new or used, and have vehicles serviced or repaired there.

JJMWETH

11 de nov. de 2016

This service is first class. The service that is provided is top notch. I know everything is fine. My service coordinator is a call away. The waiting area is very good and you also get to see the new cars in the showroom. A top quality dealership

SteveK

10 de nov. de 2016

The Hoffman Audi service department provides excellent customer service and delivers your car back to you in excellent running condition. Alexis provided me with regular updates and I knew exactly what was going on throughout the repair. I've also worked with Rob and Jason and they are also great to work with. Their quality control works because I've never been disappointed by the quality of the work and I've been going to Hoffman for seven years with three different vehicles.

Disappointed lady

10 de nov. de 2016

I purchased a 2015 Q5 back in March 2016. I was very pleased with Hoffman then. This past Sunday my husband was going to put on the snow tires and noticed that we did not have a tool kit in the car. I immediately called the sales rep I dealt with and being Sunday I had to leave a message. My husband called the sales manager and left a message for him to contact us. No return calls. End result I called Audi Care for help on Monday. Right after my discussion with Audi Care my husband and I received calls from the sales manager apologizing and said they would get a kit right out to me. Well it's now Thursday evening and no kit. Still waiting. if I get a flat I'm totally dead in the water.

M.REILLY1214

9 de nov. de 2016

Every time I visit Hoffman Audi of East Hartford, I leave very happy and satisfied. They have great customer service all around and see to it that every request is met in a timely and pleasant fashion.

BRENDAHILL0

9 de nov. de 2016

I recently brought my car in for a 25,000 mile service and needed a loaner. Everyone I encountered at Hoffman was pleasant, professional and efficient!

507CARLOS

8 de nov. de 2016

I had a overall great experience. All my questions and concerns were answered. Alexis was very helpful and got me in and out of service as quickly as possible.

BILL.DOW

8 de nov. de 2016

Jason is excellent. From returning my calls to scheduling, to fit my schedule. Very professional, from asking if I need a loaner to the Breakfast sandwich. Thanks Bill

RUSSBLATT

6 de nov. de 2016

Before arriving at Hoffman Audi,I had narrowed my new vehicle search down to two: an Audi Q5 or A5. A quick look inside the A5 ruled out that model as having to adult passengers in the rear seat would be practical only if they were contortionists. So the only decision left was which color and option package on the Q5. Our salesperson took us to the backlot where there were a few dozen Q5's , almost all some shade of black or white. There was one blue one with the right options and color interior, so that was it. Possibly this was the easiest sale of the year. The only thing that could have dissuading me at that

DYM

6 de nov. de 2016

After the service. Noticed that. all my settings were not set after my service was completed.. I would have thought that they noticed that my key indicated a low battery and needs it to be replaced.

BlllA

6 de nov. de 2016

I was able to get the car I wanted with help of the everyone with whom I interacted. I hope that we will continue to have a mutually beneficial relationship.

OPENYD

5 de nov. de 2016

I recently had my S5 in for service and I must say the appointment was wonderful he handled by Athena. She worked with me through appointment changes, kept me in a loaner vehicle, met me personally at 7 AM in the morning and the service and recalls were done in an extremely timely fashion. Very well done! Thank you Athena and the service team.

AUTOFIN95

3 de nov. de 2016

Olivia Roy took the time to not only assist us as expeditiously as possible but she also made us feel special. I know that we made the right choice in selecting Hoffman Audi.

JMA

3 de nov. de 2016

Good news is they found and fixed the issue with my coolant leak and it was covered under warranty.Bad news is the shuttle service. Dropped off my car at 8:30am (my scheduled appointment time) and waited almost an hour for the shuttle, which actually never came. After a half hour, they told me the shuttle would be here in 5 minutes; 15 minutes later they said 10 minutes. When I complained, the sales manager ended up driving myself and another person (who had been waiting longer than me) into downtown Hartford. Fortunately, the return shuttle went much smoother.

Karolina94

2 de nov. de 2016

I had a very enjoyable experience of purchasing a car with Hoffman Audi of East Hartford. Ron was very helpful and a great salesman. I will definitely refer my friends and family to him.

DMTI88

2 de nov. de 2016

Adrian was very help in helping me get into a new A4. Both he and Dani were flexible, attentive and great at moving the process forward.

TODDM1234

2 de nov. de 2016

This was my 6th Audi with Hoffman. Worked with Mark Natter again, great salesman, gets to the point, and is a pleasure to work with. I would highly recommend the dealer and Mark for an Audi purchase!

CHARLIECAHN

1 de nov. de 2016

Helpful and fast. Do a great job. Communicate well and have me a loaner car to use. Have been great about warranty and regular service.

COW3132

1 de nov. de 2016

This is my first time at Hoffman Audi.Stacey gave a good and easy deal ...and she was assisting me a lot when I pick up the car.I was so happy to buy at Hoffman audi

DKLEINMAN0

1 de nov. de 2016

Extremely helpful and knowledgeable. Service advisor greeted me warmly. Shuttle ride was waiting and pick up was on time. Overall, a great experience. Highly recommend the dealership.

AMDOLINGER

1 de nov. de 2016

These folks make car buying painless!!!Peters was extremely helpful, consistent, patient, accessible, answered all my questions, took care of problems, handled paperwork, went out in the rain to take plates off my old car!

XUYSMILE

31 de oct. de 2016

Michael did a great job in assisting me on the service. He had a detailed explanation on the services needed and helped arrange a similar size rental car for me. The service was done pretty quick and Mike did inform me in time through text. Great experience here.

joespa

31 de oct. de 2016

my visit to the dealership went exactly as I would have expected. I was in for routine service and no issues arose during the derive visit. So I have no complaints

SEAN.PAGE

31 de oct. de 2016

Alexis explained what needed to be done and the timeframe. He kept me updated and even had my car serviced in a shorter time than expected.

VINM63

30 de oct. de 2016

It took us two years to decide which vehicle we wanted and during that time Dylan was very patient and cordial with us. He worked with us until we found what we wanted and was not pushy.

GTWHTFD

28 de oct. de 2016

It was service above and beyond expectation when I had my car serviced at Hoffman Audi with Rob Hlasyszyn. I brought the car in for a particular issue and he identified other things needing attention and took great care of them. Terrific experience and I appreciate it!!

JMTOBIN

27 de oct. de 2016

My request for service was handled efficiently and quickly, and the work was completed to my satisfaction with a loaner car provided while repair done.

KBMCCLAINE

27 de oct. de 2016

Fast, accurate, efficient. Text service works well. Able to have car drop off and pickup done in less than 10 minutes each. Loaner vehicles clean and new.

skellyteam6

27 de oct. de 2016

Everyone in the Service Dept is super friendly & helpful. There is no stress or headaches when getting your vehicle serviced there. They take their time explaining what's going on & how they are going to handle it. It's the only place I will take my vehicle. Their staff is trustworthy & pleasant to work with.

MIKEKELLY0

27 de oct. de 2016

First time at this dealership for service....Really enjoyed my time there. Fast, friendly, and very professional. They were very thorough, and let me know exactly what I needed, without a ton of pressure to have it all done immediately. Gave me an honest timeline of when things needed to be done. Also gave me an accurate summary before any work was done.

DMD92EAST

27 de oct. de 2016

Smooth transaction! No issues. Was accommodating finding me the car I was interested in. Would recommend the dealership to others. Third Audi I have bought here.

LIBBYBIN

26 de oct. de 2016

Took great care of my A3. I hit a curb and scraped up two of my wheels. I thought I was going to have to purchase new ones but they were able to refinish them back to as good as new. The detail came out great and felt like I was driving it new off the lot. Worked around my schedule and they had a loaner available. Overall great experience.

LUZMARRERO22013

26 de oct. de 2016

Excellent and fast service. Everyone was very accommodating. I didn't have an appt but since I had a flat they fit me in. Thank you By the way this field is not counting the words properly. Customers would stop responding to survey.

SASELIG

26 de oct. de 2016

Took great care of my A3. Quick turnaround. Loaner was available. Great job all around!Event though I have the lower level model they treated me like a star.

DAVID79

26 de oct. de 2016

I was given a loaner car which saved me from waiting there. The car was ready on time and I liked the fact that it was washed also.

SEAN4

25 de oct. de 2016

The team is always very accommodating. Athena and Alexis are always positive and helpful. They seem to have my best interest at heart and always try to ensure that everything is taken care in a timely manner.

RW0830

25 de oct. de 2016

I can't thank the service staff enough for such an amazing experience. They were professional curtious and polite. They serviced my car in record time. Exceeded my expectations in all areas. Rob was wonderful in every way. I will always and forever more bring my Audi here for service.

service

25 de oct. de 2016

What a great experience, everyone was great.Great follow up and customer service. service was done in prompt manner, and very professional.I will spread the word about Hoffman.

JOSEPH.CLARK0

24 de oct. de 2016

always a great experience in the service department! Team is professional and focused on making the customer experience top shelf. I have and would continue to recommend Hoffman Audi to others.

DIANASOUSA

24 de oct. de 2016

From setting up my appointment online, to the arrival and loaner service, to text updates throughout the day and the return process...everything was easy and efficient. The mechanics and service reps are experts on the car and the service so didn't speak car language - they explained everything needed to fix my car.

ROGER777

24 de oct. de 2016

As always I was in and out quickly with my loaner vehicle while the service was being done on my Q3. Everyone is very friendly and professional.

Michael and Kristen

22 de oct. de 2016

I live in Maine but found a car that interested me at a reasonable price at Hoffman. With a few phone calls and emails we were able to finalize this transaction including most paperwork. When I arrived at the dealership the car had been prepped and ready to go. Dylan was super helpful in finalizing the transaction in short time so that we could get back on the road to home. Jackie helped finalize the financial transaction with a pleasant attitude while carefully explaining all that was relevant. Thanks for all of your help and your no pressure approach to sales.

Satisfied Customer

21 de oct. de 2016

I brought my 2015 A6 to Hoffman to have some routine work performed. Everyone from the customer service representative (Michael) to the cashier was extremely courteous and professional. When I dropped my car off, Michael noted that the 25,000 service was approaching and recommended that service as well as tire rotation. The loaner car that I had requested when making my appointment was ready almost immediately, and I was pleased to receive a 2016 A6. A first class experience.

SATYAM.M.DESAI

19 de oct. de 2016

Everyone was very friendly and the service was handled great. However the vacuuming and detailing of the car was sub-par. If you are going to do something then it should be done well, and this was not. There was dirt on the floor mats and the windows looked like they had a lot of spray/cleaner residue on them.

Happy in CHiTown

19 de oct. de 2016

I live and work in Chicago and my car is garaged at my home in West Hartford so I assumed I couldn't get my to service check up. Sylvester Evans emailed me to remind me of my routine service. When I explained ai was unable to get my Audi to the Hoffman facility, he offered to pick it up in West hartford and deliver it back for me. I was able to pay my charges online and was delighted with this service. I was in Chicago the entire time.

KAROLAAA1612

19 de oct. de 2016

Everything went very smoothly and in the time that was predicted! Michael was very extremely nice. Not only he helped me with the car I came with but also gave me some very good tips about our other Audi. I will definitely recommend Hoffman to my family and friends. Great job!!

BBEATT0

19 de oct. de 2016

Athena Lindquist did a superb job checking me in and out and making sure everything went smoothly. She's warm, friendly, professional and very efficient.

MKLOCZKO

18 de oct. de 2016

Hoffman's appointment service via phone was awful. But once at the service center in E. Hartford, the service was excellent. Friendly, professional, waiting area full of amenities, informative staff, quick in/out, loaner vehicle offered, convenient text communications during the repair process. I will return for future service.

recentbuyer

18 de oct. de 2016

Dealer was attentive prior to making the sale. Dealer said they were proficient with handling out of state residents buying a car in CT however they need to become more familiar with the RMV/Insurance paperwork needed. Finance paperwork handling was quick. Car presentation in storeroom nice touch.

RALLM7

17 de oct. de 2016

Brought my 2016 S4 in for its 15k service. Scheduled a week in advanced and received a loaner. Quick in and quick out, and all work was done as expected. Have brought my car in twice for service and couldn't be more pleased.

SKELLNER

17 de oct. de 2016

I felt "at home" at Hoffman from the moment I walked in. There was absolutely no pressure from anyone, everyone was extremely helpful and friendly without being in-your-face. Rpn Palladino was knowledgeable and attentive to my needs.

MARKSKE1212

15 de oct. de 2016

Olivia was prompt, knowledgeable, attentive and friendly. She answered my every question and took care of everything in a quick and efficient manner. She followed up with requested information.The only comment I would make is that I was expecting a phone call when the car was ready, and I received a text message instead. I was not expecting this and was not aware of this for several hours.

KRAUSZ71

15 de oct. de 2016

Alles GutGut arbiete. Everyone there within the dealer ship were very amicable and affable as well as professional. Michael was very knowledgeable and personable.

JIM_CHERRY

14 de oct. de 2016

Service was exactly as explained when making appointment. Service rep was professional and knowledgeable. Vehicle ready when promised. Drop off and payment/pick up very easy.

JOSAS

13 de oct. de 2016

Very efficient, friendly and right in time. The waiting lounge was top notch. Jason made sure I had everything I needed while I was waiting.

SAMUEL.DESCOTEAUX

12 de oct. de 2016

The maintenance on my vehicle requires extra research and steps in order to obtain special support from Audi. The service manager (Rob) was very thorough with good follow up. I felt he had my interests in mind to get warrantee support. It may seem a small thing but I do like it that the car comes back cleaned. On a separate matter, I did contemplate doing some proactive maintenance (water pump replacement) but at nearly $500 just for the pump, this was too steep.

TLCHAMPSPEED

12 de oct. de 2016

A plus all around service.Robert was very communicative and on point. Called frequent with updates on vehicle progress. Called me as soon as vehicle was ready for pick up.

BRADSTONE.USA

12 de oct. de 2016

Exceptional service, from the moment I checked in, to the updates.. to picking up my car. Olivia Roy was very professional and kept me very informed.. excellent employee

Joseph

12 de oct. de 2016

Salesman was helpful but was not very knowledgeable about the breakdown of leasing and some of the detail coverages. Did not explain everything clearly regarding leasing process. The experience involved was not quite pleasant. Would have been helpful if there was a comparison of vehicle options detailing the differences and additions included in the purchase. Overall staff was friendly.

HEATHERD

12 de oct. de 2016

We had a wonderful experience last week.. the salesman Ron Palladino was terrific! We purchased a new Q5, and Ron made sure we found the right car. Upon pick up, he was ready..he had the car ready, and he spent ample time going over all the cars features. All the people we dealt with during the purchase process were acceptional. There were no "surprises".

WKSTAHL2

11 de oct. de 2016

What exciting improvements for the new 2017 Audi 4. Loved the car before, love it even more. The guidance Steve provided before driving away was excellent. The considerable new technology is intuitive and not too intimidating. It is always a wonderful experience with this Hoffman dealership in every way.

KENP3

11 de oct. de 2016

Traded an A3 for an A5 and was treated very well and presented a fair deal. The salesman, Ron was very cooperative, understanding and diligent with all questions and concerns.

SIMONEAU.KA

10 de oct. de 2016

I think we can all agree that the car buying experience can be very stressful. At Hoffman Audi, however, they are receptive to your questions and address your needs in a professional manner. The customer service is at a very high level and they take the time to explain the car buying process and the features. Once you have purchased the car, they spend the time that it takes (even after the dealership has closed!) to ensure that you feel comfortable with the car. The only thing that I did not like was that I had to take the car back to get two tires replaced since it was shaking on the highway. This matter was promptly addressed (in 2 days) and I took my car on a long distance drive a few days later without any issues. From this experience, I interacted with the service department which is also amazing and keeps you informed of the progress of your car. Thank you Audi!

Uncle Kenny

8 de oct. de 2016

I'm a very tough customer always having my guard up and ready to walk out if a car dealer starts playing games but this place was fantastic. I visited 6 other Audi dealerships prior to making this purchase but this place was completely different. Everyone was courteous and smiling and the salesman and manager were straightforward and clear. They treated me well with a fair deal and I felt very comfortable. I was even suprised at times of the high level of service and honesty. If you go, see Ron Palladino.

BCTAYLOR44

8 de oct. de 2016

I took my car in in response to a recall notice I received and as usual received professional and exceptional service. I am never disappointed by the service I get from Hoffman's!

NW46

7 de oct. de 2016

I took my car in for a straightforward servicing and then took it immediately to the body shop for an estimate on a dent in the rear door. The associate, Alexis Serrano, was very knowledgable and friendly.I was informed that cars are routinely washed after servicing, and when I arrived at the Hoffman body shop immediately after servicing, I noticed new scratches that had obviously been made since the last time the car had been washed. I showed this to the associate at service center, who said he would "take care of it for me," but when I emailed for information on what that meant, I received no response. As a result, I visited the dealership again to discuss the issue with the associate. I was told that since the scratch would be painted over when fixing the previously existing rear dent, there was no need for them to compensate me for anything, but the associate offered to talk with the Hoffman body shop to give me a discount on the paint job. He said he would email me with details on this discount, and I still have not received that email.

TOUIMET23

7 de oct. de 2016

The service department is outstanding and always helps to accommodate my needs for setting up an appointment. I am always kept up to date on the status with text messages and contacted by phone with any new updates. The latest visit was for an alignment and wheel repair and everything went perfect and the wheel looks like new!!

SHERRIMCKELVEY80

7 de oct. de 2016

Very pleasant experience. In and out quickly. They have really streamlined the loaner car process. In the past this has been the biggest delay, but this time it took just a few minutes. Work done promptly and correctly! Everyone very pleasant and friendly. Clean environment.

2015A6

7 de oct. de 2016

Brought my A6 in due to the breaks vibrating and the tire pressure needed to be reset. I was able to get an appointment with a loaner conveniently in a short time frame. My service advisor Michael Interlandi was courteous and helpful. He explained what they techs found and with Mike and Robert Hlasyszyn's help the issue with the rotors was resolved in a timely manner. I appreciated the professionalism and helpfulness of both Mike and Rob.

TKUSSOW

5 de oct. de 2016

Fixed the problems that occurred -- understood my car and my needs -- great to get a loaner -- have been going to Hoffman for many years now -- great Corp/Auto Group.

WILLIE.J.GASTON

5 de oct. de 2016

Customer Service was a great experience because because repair details were provided by text messages. I was fully aware of all repair opportunities. Thank you!

AshleyR

5 de oct. de 2016

I have been doing business with Hoffman Audi of East Hartford for years- they provide superior service each and every time. My service advisor is Robert Hlasyszyn and he is exceptional. He works around my schedule and really goes above and beyond to make my appointments as convenient as possible (gets me in quickly, offers a loaner, keeps in touch with updates, etc). He pays attention to detail and is an asset to Hoffman. He is the reason I continue to do business here! I was in this past week and was very pleased overall (as usual) with the service I received. My vehicle needed an oil change and I was feeling a vibration in the front end. Turns out, it also needed new tires as well as the replacement spark plug servicing. They were able to do everything on the spot and still have my car back to me on time! I really like the tires that were selected for my vehicle. What a difference in the handling and performance. THANK YOU ROB!!!!!

SJEAMEL

5 de oct. de 2016

I had the pleasure of working with Mark Natter on the recent purchase of my Q5. I found Mark to be very knowledgeable about the car and the Audi experience. He was very patient as I test-drove multiple vehicles and was more concerned about selling me a car that I was comfortable with and not a car that was more expensive.

ROBERTLIN.CPO

5 de oct. de 2016

Excellent service inside and out! Highly professional and courteous. Only suggestion would be to have more loaner cars available. Very impressed with the set up.

RYAN.FEHRS

4 de oct. de 2016

The team at Hoffman Audi made the process simple and efficient. The finance manager had the paperwork ready for me upon arrival, and the sales associate was busy making sure my new car was ready. They even sent an employee to pick me up at my house so I could pick up my new car.

KPROULX55

4 de oct. de 2016

My appointment was easy to make. I received a loaner car like my own car so felt comfortable. Service was prompt, professional and courteous. Car was spotless when I picked it up.5000 mile service was free.

DAM0

3 de oct. de 2016

Had general maintenance on car, and had a second appointment to have new tires installed and balanced.Very timely ,provided a loaner vehicle on both occasions. Jason was my contact at the dealership and he was very good

SOULCAMPMUSIC

3 de oct. de 2016

Jason and the mechanics at East Hartford Hoffman Audi are always helpful, informative and top-notch I appreciate their service and continue to be a faithful customer thank you Angela Grano

JC

30 de sep. de 2016

Great service and awesome vehicle!!! Ron Palladino was friendly, honest and professional. Love my Q5 fun to drive! Ron you were great, thank you.....

Veronica Dicke

30 de sep. de 2016

Adrian was responsive and attentive. Service was good, my car was returned car on time. The problem was fixed and car came back clean, better condition than expected

SKREMIDA

29 de sep. de 2016

Brought in car with clutch issue. Felt like it lost hydraulic assist. New clutch was involved. Picked it up and there was an issue with play/slap in the clutch depression. Robert was very communicative during the process. Brought the car back and met with Joel to review the issue. He confirmed that he experienced the issue himself. Dropped the car off. Tried power bleeding lines, but to no avail. Joel pulled the transmission to inspect the clutch and noticed pressure plate fingers height slightly elevated compared to other ones. Ordered and installed new pressure plate and the car still has some play/slap when depressing clutch after depressing and not releasing all the way to the top, but for normal clutch operation (full depress, full lift) seems to be working well. Although it took a couple of weeks to get it right, I appreciate the communication from Robert and the extra attention and follow through from Joel.

TARYN.OLIN

29 de sep. de 2016

This dealership is great, everyone I dealt with were very pleasant, especially Jason in service. He kept me informed on my vehicle at all times. They truly care about the customer and doing a great job. My car runs like new since getting it back. I am beyond happy with my experience and will for sure be returning.

KURSINI

28 de sep. de 2016

I wanter to ask questions and take a couple of cars out for a test drive. After a rocky start when we arrived on the lot the sales manager met with us and listened to what I wanted then walked out and got Sylvester Evans to come in and take over the conversations with us. I took both Q5 2.0 and 3.0 for a drive. Sylvester sat down with me answered all of my questions and told me the major differences with the two vehicles. I am pleased to say Sylvester was right on all points. I love my new Q5 3.0. Thank you Sylvester and thank you Dani for calling me to come back to talk.

MARTINS

27 de sep. de 2016

Buying our new A7 was a pleasure. The price was competitive and sales team was excellent. We look forward to a long relationship with Hoffman Audi of Hartford.

KIMARI55

27 de sep. de 2016

Everyone on the service team is pleasant and experienced. This makes for a quick drop off and paperwork is ready to get me on my way. Always a pleasure to deal with the service team. Thanks!

INFO32

26 de sep. de 2016

I recently purchased a used Q7 from Stacey, and hands down it was the best experience I've received from a dealer yet. Stacey was super informative, and not pushy. The dealership was super professional and friendly to deal with. Drew was great with the finances and doing his best to find us the best rates. I definitely recommend Hoffman Audi of East Hartford

PV

26 de sep. de 2016

Courteous and timely service. Listened and took notes re description of problem, followed up with a text message re troubleshooting/repair progress, and everything was done on time. Lastly, the issue was covered under warranty.

STEVEN.SOMEN

24 de sep. de 2016

Friendly, professional and quality through and through. Always a pleasure to work with and loaner car or shuttle rides makes it easy. It's great to deal with a company that delivers behind their promises every time. Thank you!!

PETE

24 de sep. de 2016

I want to thank Adrian and Kevin for an excellent car leasing experience. Adrian was extremely helpful and straightforward with us and my wife loves her new AllRoad. Thank you!

PIERCEMD

22 de sep. de 2016

Olivia was exceptionally knowledgable, pleasant, and conscientious when facilitating my service. She arranged a test drive with Joel, who was also "knowledgable, pleasant, and conscientious," and helped troubleshoot and diagnose the issue, advised me on the implications and made recommendations.

CMCADAM

22 de sep. de 2016

I received excellent all around service from Sylvester Evans and the rest of the Hoffman Audi team during the purchase of my new vehicle. It was a seamless process compared to other dealerships that I have worked with in the past.

S.A.ALSHAWAF

22 de sep. de 2016

My friend Peter Helou is the best he is so freindly and does his job so great he helped me a lot to he's the best in the business.

JJSEPLOWITZ

21 de sep. de 2016

My 2007 A4 was in for recall work in January of 2015 and it was great but after 15k miles a gasket they replaced was leaking ( which had not been leaking prior to the recall work and 88k miles) and I could not get a call back from service about getting this fixed and why it was not covered. After a week of trying with both the service advisor and trying to get ahold of the service manager, no calls back so I took the next step to call Audi of America. They were great as well and super helpful on the phone but after all was said and done they stand behind their 12 month/12k mile workmanship warranty so they won't cover the repair. I have been an avid vw and Audi customer and have owned 6 all purchased from certified dealers and I'm beyond shocked at they don't stand behind the work. I would not recommend going here.

KATHYE_CIPES

21 de sep. de 2016

I brought my car in for an oil change and diagnostic. I was told that all of the fluids needed to be filled. The cost was $720 (which included a discount coupon for the oil change) and I'm not sure if the fluids were drained and replaced or merely "topped them off" which is what the service person (who was very nice and professional) said. One of the fluids was the window washer fluid!

DAR829

20 de sep. de 2016

I made an appt. to have a key programed for a car I recently bought.. When I arrived, they had no record of my appt., then I had to wait because there were no service advisors available. In and out should have taken about an hour. I was there for over 2 hours. This was not a good first impression. I never have had this type of experience at the Volvo dealer. May or may not return.

Dickeye1

20 de sep. de 2016

I recently leased a Q7 from Adrian Hester at Hoffman Audi. Adrian was very knowledgeable and took all the time we needed at delivery to explain all electronics. I highly recommend both Adrian & Hoffman.Steve D.

JHS1635

20 de sep. de 2016

Sales great. Hope service is the same to many words we will see when I need help hope it works like salesYou have good showroom

JUNTAO888888

19 de sep. de 2016

I feel great and comfortable. It's convenient and efficient. Olivia is very friendly and knowledgeable. However I did get a small scratch which is result of repairing process but it's not a big deal.

KSBEATTY1214

19 de sep. de 2016

After looking at various SUVs and dealers nearby in CT (and in FL), we are very happy we got the Q5 at Hoffman. It was an excellent experience, from a start on the phone with Heather to set up our appointment to working with Adrian Hester to find the right Q5 at the right price. Adrian was very knowledgeable and professional, and it was actually a pleasure to get the car with his help. The whole process was quick and smooth. Though we live in Northwest CT, nearly 50 miles away, we are delighted to work with Adrian and the team at Hoffman.

JKEOLA2003

17 de sep. de 2016

Clean atmosphere, conducive to working while you wait and friendly staff. Honest assessment of the vehicle is appreciated and maintenance was performed timely. I will continue to utilize this dealership in the future.

ANA_GUPTE

17 de sep. de 2016

Excellent experience overall. We found Sylvestrr to be prompt, friendly and make our purchase fun and stress free. He was thorough in his understanding of the features of the car

RBrown

16 de sep. de 2016

Very satisfied with my first service experience (5K) with Hoffman Audi. Jason listened to my concerns and took the time to answer all questions thoroughly and completely.

DAVIDW70

15 de sep. de 2016

Hoffman is always a wonderful business to deal with and everyone is so nice. We always wait for service giving us time to browse around the showroom.

BCRAB63

15 de sep. de 2016

Everybody was friendly and customer service oriented. While I was waiting on follow up on something, multiple people inquired whether or not I was being helped. I loved being able to schedule my appointment online. It was also great receiving a text appointment reminder and a text letting me know my car was ready. I'll continue to use Hoffman Audi as long as I own my AudiThanks!

CHOIHYEJIN

14 de sep. de 2016

It was quicker than what I expected and also the guy who help me Alexis he was great. I am satisfied with the result. I like the service

KM1ESTATE

14 de sep. de 2016

The service is great, prompt and friendly. The loaner cars are excellent and allowed me to test drive a a newer Q5. Parts are very expensive however.

JACK.HILTON

14 de sep. de 2016

"All 10's for Miss Olivia :)"My allroad needed 45K service and a control module needed upgrade. Olivia recommended a wheel alignment because they noticed particular wear on the pirelli tires. Thanks Olivia!

BURKE.MAGNUS

13 de sep. de 2016

Great sales...great service...nice people...wonderful cars. From the minute you walk in they take care of you. my second car that I have purchased here and never a problem.

GIUFFRIDA

13 de sep. de 2016

Received a notice from Audi that the climate control module on my Q5 needed attention. Mentioned that need very briefly to my customer service advisor, Olivia Roy, and I immediately had a very convenient appointment for service. I was there at the appointed time and, as Ms. Roy promised, the work was done very quickly and completely while I waited. Her service, and that of Hoffman Audi, leave nothing to be desired. I often recommend Hoffman service and my service advisor to others. I've never been disappointed.

CAVALENE

13 de sep. de 2016

Exceptional service as always from miss Athena... She's very thoughtful and considerate. Helps to make the right descion for you on repairs that needed to be done, she is very courteous and friendly.

TL

12 de sep. de 2016

Adrian, my salesperson was responsive to my needs. I felt he worked hard to find what I was looking for and his communication was good. The overall process, however, was not smooth. There were multiple steps in the process where things needed to be redone or weren't handled correctly. They weren't familiar with the registration process in Massachusetts even though the dealer ship is approx 30 min and this caused delays and issues with the state inspection.

ALEXLEVY23

12 de sep. de 2016

While near Hartford, on my way to Maine, my Audi's engine suddenly stopped, and without power i was able to get to the right shoulder, where I took out the small Audi plastic card and phoned Audi Service. Within 15 minutes a tow truck showed up, and a few minutes later we were on our way to Hofmann Audi. When we arrived, we meet Alexis Serrano, who immediately had the car checked and regretfully told us that the engine has a hole in it. I suddenly had a waking nightmare about what an engine replacement might cost. However, after checking, Alexis found that engine replacement was covered by our pre-owned certified warrantee! He also made arrangements to get us a rental car at a very good price. We won't on to our vacation in Maine, and Alexis stayed in touch to let us know what was happening, and on our way back picked up our car, complete with new engi and ignition, all for under$100! Truly, it is better to be lucky than smart, and to have Hofmann Audi nearby. While it is preferable not to have engines break down, we could not have had a better experience anywhere.Alex Levy

RAINIERCENDANA

12 de sep. de 2016

Alex was great to work with and very informative. He was professional and the turnaround time he provided for the work on my car was spot on and accurate. It was a pleasant experience.

SKALNOVA

12 de sep. de 2016

Came for a service and tuning of air conditioning software. Got loaner in no time, my forgotten water bottle was returned to me, excellent service.

JAYZADROZNY

12 de sep. de 2016

I bought an Audi from another dealer out of state and I knew after driving it there was a serious issue. The entire staff at Hoffman Audi didn't hesitate to help me right away. All issues were resolved in the most professional manner. I'll be doing all my future service and next car buying at Hoffman group.

bruce d

10 de sep. de 2016

Recently traded in my 7 year old Audi A-8 and leased a 2017 Audi A-6. Steve Steller was excellent to deal with. He was very knowledgeable in all respects. He is also very patient and made the entire transaction smooth and simple. I would recommend Steve and the entire Audi Team.

ARZAY7

9 de sep. de 2016

Hoffman Audi has always done the best when it come to customer service and satisfaction, and this visit for Q5 service yesterday was no exception. All staff were professional and helpful. The whole experience was seamless. Olivia is a great representative of Hoffman Audi and its commitment to great care.

RICCIX3

9 de sep. de 2016

I met my sales person Ron two weeks before my eventual purchase of a Q5. He was so great to deal with. Really explained to me the Audi difference. He knew how it was made and stressed the safety and comfort of the Q5. Ronspent a lot of time setting up my vehicle including phone, music and Navigation upon delivery. The financing was easy and fast. Overall it was a great buying experience and i am really enjoying my Q5.

TANKREGAN

9 de sep. de 2016

The service I received was prompt, courteous and professional, a big improvement over my last visit. It's what I expect from an Audi dealer.

JFFCHN

8 de sep. de 2016

The Last Saturday in August My wife and I set out to replace an Infiniti coming off lease. I had previously stopped in and conveyed my interest in the new Q60 coup at the Hartford Infiniti dealer. The car is for my wife but selfishly I was attempting to steer her towards the Q60. When we arrived I could see the salesman I had previously engaged was tied up. He told me to come back in an hour. Normally I would have politely declined but I figured my wife and I could drive the short distance to Connecticut Boulevard and look at the Lexus and Audi offerings before heading back to the Infiniti dealership. First stop the Lexus dealership which was surprisingly busy as well. Not one individual approached me and I spent a significant amount of time looking at the RX and NX crossovers as they caught my wife's attention. After standing idle for 10-15 minutes and not being approached we left and headed to the next door Audi dealer. Inside it was even more busy than the Lexus showroom. I had been inside for only 3-5 minutes when salesman Peter Helou broke briefly away from clients he was setting up for a test drive to offer his help. He explained he was heading out for a test drive and would help when he returned. He also answered a couple questions I had. As someone who has salesman employed at my business I was impressed how he was able to just divert his attention enough to my wife and I without compromising the attention he had with the couple about to take a test drive. It worked out well since we spent the next 15 minutes looking at vehicles in the showroom and outside. When Peter returned he came directly over and explained that the couple who took the test drive are converting their interest into a purchase. Peter asked me to hold on one minute and he would get his manager to help us. Peter introduced Dani and Dani proceeded to answer a few questions. My wife had already told me she wanted a Q3 Prestige S line just like the vehicle in the showroom. We own a Q5 already so did not need much convincing and Dani and I set out to negotiate a deal. Between Peter and Dani they both handled the situation professionally by neither alienating us or the other couple and the willingness to make sure I did not leave the showroom without the proper attention was refreshing. Though Dani pitched in on a very busy Saturday Peter referred back to my wife and I a couple of times. Peter earned our praise on his diligence to pursue the car we wanted and make certain the delivery was at a convenient time. Additionally his delivery of the vehicle demonstrated great competence with the product and his comfortable and confident demeanor was an attribute I have rarely found in previous negotiations for purchasing a vehicle.

G.RATAJCZAK

8 de sep. de 2016

Great, efficient service. Many thanks for completing all necessary maintenance in a very timely manner. Enjoyed the nice waiting room ..... see ya on my next visit.

lh123

8 de sep. de 2016

Excellent communication and focus on customer. They were incredibly flexible and took the time to answer my questions and ensure I had all the information to make my decision. I would highly recommend this dealership to anyone looking to buy.

MATTHEW

7 de sep. de 2016

thank you, efficient, clean, accommodating, good group of people to work with. vacuumed my car when done. Helpful, Will consider purchasing another car when time.

MCCABE0

7 de sep. de 2016

Great communications with text messages and a speedy repair the service and the quality of work was amazing !! I would highly recommend this service center to my friends and family

AHRUBALA

7 de sep. de 2016

I came into Hoffman with a tire that had blown off my car on the highway. Not only did the dealership send one of their service technicians to assist me on the side of the highway, but when I arrived to the dealership Athena took great care of me. She always kept me updated on the status of my vehicle and was extremely helpful. I can't thank her and the rest of the team for the great service, I would highly recommend coming to this dealership.

LPAYMAR

6 de sep. de 2016

Interactions with my Service Representative and accommodations were the best. My wait for service was not long and very relaxing. This was the best wait for service that I have had the pleasure to enjoy.

RSHETTLE

5 de sep. de 2016

The Hoffman Audi service center consistently fulfills my expectations and this time was no different. Easy to schedule on line. Was able to secure a loaner call within a reasonable time frame. Brought my S5 in at 7:30am, was out the door at 7:45am, and by 11:30am was notified via text and phone call that my car was ready.

JOHNCOSENTINO

5 de sep. de 2016

Easy on all fronts - appointment, time in and out, quality of loaner, nice people.Hoffman's service continues to improve every year. Recommend it highly.

KARENRAIA

4 de sep. de 2016

I knew from the start that this was not going to go well.Communication at this center was lacking. I waiting two and a half hours for a job that was only suppose to take one hour to be done. I will not be returing to this estabilishment to do service on my Audi or purchase an Audi in the future.Stay Away!

CARYL0

4 de sep. de 2016

Alex is a great service advisor and makes the visit go fast and uneventfully. really good guy. i'd be happy to work within every time.

DENISMARTIN

4 de sep. de 2016

I had a great experience with Mark Natter from test drive to delivery. Great guy! Also dealt with Jackie Smith who was delightful and conscientious. I'm totally delighted with my experience at Hoffman.

DJDENKER

2 de sep. de 2016

There was no wait, my ride was ready and Jason was friendly and helpful. This is exactly the service that I've come to expect from Hoffman.

BBARRAK

2 de sep. de 2016

Friendly staffKnowledgeable and efficient.Stacey and Jackie were very patient with us ,Stacey made sure car was ready on time after a long day for her We appreciate the effort

WILLIAM_COSCARELLI

2 de sep. de 2016

Very enjoyable experience for the second time in three years with Hoffman. Excellent service, dependable staff and a plethora of inventory which made the selection process easier.

MATTHEW.CONBOY

1 de sep. de 2016

Location was immaculate, friendly and professional. No complaints whatsoever on my experience. I've bought two cars at Hoffman Audi, and would buy my third there as well.

Audi Duty

1 de sep. de 2016

All of the staff I encountered were professional, helpful and courteous. It's always a pleasure to have my car serviced at Hoffman Audi. They take great care of my car!

LAT996

1 de sep. de 2016

This was actually my seventh or eight purchase between Hoffman Porsche/ Audi and I am well satisfied. Steve and his team were great, I highly recommend them and would send anyone there without question.

DON.HAFNER

1 de sep. de 2016

Consistently excellent service at Hoffman Audi. Personnel are courteous, and careful with my automobile. The service technicians are well-trained, and capable of explaining repairs when called upon to do so. We make the 40 minute drive here because they have taking care of our vehicles for 16 years, and they clearly understand the concept and responsibilities of service.

RAJ

31 de ago. de 2016

Prompt service and good customer care.Keeps us updated about service and up-to-date about plan and cost of service.Always maintained good communication about every detail

Ms TT

31 de ago. de 2016

I live in Westfield, MA and travel to Hartford (not Springfield, ahem) for all Audi services. I have bought two Audi's from Hoffman and they have always been A1 in service and personnel. Their mechanics are magicians - my Q7 was purchased new but I also have "vintage" TT and they serviced both with the same level of professionalism and courtesy. Rob in the service department is amazing and so meticulous in his work, Joel works magic on my TT - thank you!!! And Tony (car loaner extraordinaire) gets you into a loaner car so quickly you don't even have time to get that free cup of coffee (and breakfast). This is a great place if you want to be a part of the great brand of Audi.

CHELSEA.BOURN

31 de ago. de 2016

Michael was very helpful, taking the time to explain the purpose of the work I had done. He is accessible, approachable, and has a welcoming sense of humor. I found him more personable than previous service employees and he seemed to genuinely care and be invested in high quality service, instead of others who seem to put on an act. Thank you Mike!

MMACAW2

30 de ago. de 2016

Needed brakes, fluid lines, electronics in dash from service. Excellent - everything working beautifully.Needed new front bumper panel. Asked for it to be painted black rather than the dark metallic grey of the existing one. Looks like new, but is not black - is dark metallic grey! Took a while - 1.5 weeks - but expected it and was told it would take that long. Had an excellent loaner for the duration.VERY expensive, but much less than a new TTs!

GJBENDAVID

30 de ago. de 2016

When shopping around for a new vehicle we went to several dealerships. Our children were with us as well. Hoffman audi was informative, to the point, and mindful of our time. They back up their products and take pride in their products.When picking up the vehicle I was hoping that the car would have been prepped and ready for us but some items were still in the packaging and there was a little confusion. However, they did ask if we had any questions and walked us through most of the vehicle features.This was the most convenient and to the point dealer my family and I have ever shopped with. They were available and responded promptly anytime we had any questions and stand by their products, which are outstanding and reliable.

RAA

30 de ago. de 2016

Buying our Q5 was a great experience. Pete H went out of his way to ensure all of our 'wants' were met. He was very courteous & helpful. We highly recommend Hoffman Audi.

Deb148

30 de ago. de 2016

I accompanied my mother as she test drove both the A3 and the A4. The salesman, Ron Palladino, was great - very accommodating and very thorough in helping her identify what options she wanted on her car and then searching the database for what she wanted. We both felt very comfortable with him.

LUZMARRERO22013

29 de ago. de 2016

Mike Interlandi and the staff were very helpful and accommodating. The receptionist was also very friendly. Note: you shouldn't request 25 words for feedback. When service great all a customer wants to say is that it was great. Just a thought. This can make customer cancel and not submit the survey

Mazz27

29 de ago. de 2016

What was supposed to be just a regular service turned into the best safety discovery. Two tires were worn badly on the inside that couldn't be seen from an ordinary view of the tire. I provided a beautifully clean loaner, kept abreast of what needed to be done, and was provided very courteous experience from beginning to end!

jonponti

29 de ago. de 2016

As always extremely satisfied with Hoffman Audi and the service team, especially Athena as she always goes the extra mile. The techs are always on point as well, and thank you for that! Thanks again Hoffman Audi Team!!!!!

THOLM

29 de ago. de 2016

I normally do not go to dealer as I have had many bad experiences with them. Recently purchased a certified used Audi and so far very pleased with the East Hartford Audi dealer.

leeusaf15e

27 de ago. de 2016

The welcome group was quick and responsive.Oliva was extremely pleasant and helpful. The car was cleaned in addition to the service which is always a plus. Hoffman Service team provided great service and my car continues to perform well.

MR.MOGOR

26 de ago. de 2016

Great service , Ron palladino really helped me out ! Defiantly will tell my friends to go here I'm looking foward to my next service as well.

APEK

25 de ago. de 2016

Very friendly and happy to accommodate. Very accommodating in providing us with a loaner vehicle even though our vehicle was to receive only basic service. Service was extremely fast.

STUL

25 de ago. de 2016

overall service very good from the time I arrived at the service dept. to the time I I picked up the car every one very helpful.

TTRS

25 de ago. de 2016

Had a good experience. First time at this dealership. Very friendly. Picked up my car in a timely fashion and all staff were very nice.

ISAAC.SILVERMAN

25 de ago. de 2016

The service center rapidly assessed my problem, and the service was prompt. Athena was the employee who managed my case. The shuttle service with Ed and Dave was also easy to use.

GARY4001

24 de ago. de 2016

Dylan was a pleasure to work with - knowledgeable , professional and eager to please. Hands down the best cat purchase experience in a lifetime of car purchases. Highly recommend.

SEAN4

23 de ago. de 2016

No issues, easy to schedule and pick up. Car was completed as promised. Location is convenient. Service was fast. Why do I have to put twenty five words?

ASHLEYRRT1313

23 de ago. de 2016

was a pleasure dealing with him. Was very friendly and easy going. Answered my questions I had and was prompt with answers . Would use Alex again

NR

23 de ago. de 2016

Peter, kept updating as needed and very helpful. Easily approachable. Went extra mile to make sure it was a smooth transition. Jackie, guided well and made sure all papers were right and set it up well.

GFLINTON

23 de ago. de 2016

Ron Palladino, our salesman, is absolutely top notch!The manager, Danny, just as great!We never found anything confusing, negative, or unpleasantWe were very comfortable,Everyone was very well informed and made sure we were happy

176ELAINE

23 de ago. de 2016

I live in NYC. Enroute to a boat race my battery decided to die at a stop near Hartford.Hammond Audi Service came to the rescue. They fit me into their busy schedule immediately, changed the battery , washed the car and sent us on our way in time to participate in the race. Everyone went out of their way to be friendly and helpful.And we won the race!

UNDERWRITEREAL

22 de ago. de 2016

I would like to commend the following staff members, Stacey Violette, Jackie Smith and Dani Sayegh for their outstanding customer service in the recent lease of our first Audi q5. They went out of their way to ensure that I was a happy and satisfied customer. Looking forward to repeat business.Sincerely,Emelea Lamonics

ETJ64

22 de ago. de 2016

Everyone was great at Hoffman. I had a particular vehicle in mind, was almost to the end of my BMW lease, I made an appointment, and everyone worked with us to make the deal happen. It was a painless process.

ERICH

20 de ago. de 2016

My A4 was vibrating at speed. I thought it might be wheel-tire balance issue, but, also, possibly need for 4W alignment. Also needed breaks checked since substantial mileage without need for break service. Service quick, loaner excellent, Olivia Roy attentive and professional, service technician did only the work necessary for a very reasonable price.

DJLONGO

20 de ago. de 2016

From the moment I dropped off my car to the minute I got my car back was positive experience. It was quick and easy. My car was fixed within 3 hours and I was given a loaner car.

MAEVA.LANGOUET

19 de ago. de 2016

Here is the bad experience I had with th Audi Hoffman from East Hartford CT. I came for a xenon light bulb that had burn on Tuesday. They charged me $378 to replace the piece and I came back home: a 30 minutes drive during which the burned light bulb alert came back. I thus came back the next day to the garage and they took my car for a better diagnosis of what was the problem. They needed to keep my car and the advisor told me that the pieces to change wouldnt be expensive. I waited until the next day to obtain the final diagnosis: I need to change BOTH headlight control units , $524 each piece. As they do not have those pieces in stock, I came back for the third time to get my car back and get the advice to look for used pieces that could be less expensive. I left the garage and found out that my windows, mirrors, locker controls, and every single light of the car are not working anymore. I came back to the garage and they told me this was unrelated to the work they did to diagnose the headlight control units problem and that if I wanted to diagnose this problem I will have to pay for it. Basically I came for a simple light to change and came back home with a car in a worst state. I paid $378 for a xenon light to change and now none of my lights are working !!!

TKNOX01

19 de ago. de 2016

I had a problem with my brakes. I noticed it on Wednesday and had a long road trip planned for Friday. I called them and they were able to get my brakes replaced on Thursday. Easy to deal with, timely and professional. I would recommend Hoffman Audi to anyone.

DCAR550

19 de ago. de 2016

This was the first time I received service at Hoffman Audi and it was excellent. After a repair was completed another undiagnosed issue arose requiring attention. The service staff was quick to make arrangements and complete the repair. I highly recommend the service.

SMS388

18 de ago. de 2016

It was quite a satisfying experience buying my new Audi AL from Hoffman Audi at East Hartford. Dylan was very prompt and helpful throughout the process.

DPRINSTEIN

18 de ago. de 2016

Everything, from start to finish, was quick, professional, and reliable. While I was worried about a long, drawn-out process, Rob made sure that I was in, out, and very happy.

PBEDARD

18 de ago. de 2016

Having purchased from the Hoffman dealership previously (lexus) , we wanted to look at the new Audi's. We were greeted immediately by Brandon, who was most courteous and helpful with the features of our new car . Jackie was also very nice with the financing end of the deal, and the whole buying experience was positive!Very pleased..

DianeG

18 de ago. de 2016

I purchased a 2016 Audi Q5 and have to say the whole experience at Hoffman was a pleasant one. My salesman, Brandon Chin was very knowledgeable, professional and made me feel very comfortable with the whole buying process. He located the special color that I wanted and had the car to me in a few days. Pickup was way beyond exceptional the car looked fantastic and everyone at Hoffman was very nice. Looking forward to a relationship with a dealership that actually cares. Looking for an Audi, stop by and see Brandon he will not disappoint!

SUKRITIK

17 de ago. de 2016

Amazing customer service by the employee in charge but not at all happy with the car! I am used to seeing my cars sparklinh clean inside n out after servicing. However when i gor it back it was not at all clean from the inside. The floor mats were wet n dirty. And seats had not been vaccumed! Basic stuff!

Josie51

16 de ago. de 2016

Great service paid attention to my needs, answered all questions. Very friendly and polite. Took a little longer then I expected but overall experience excellent !

JONATHANBONI

16 de ago. de 2016

The service team is very pleasant to deal with and addressed all my concerns to the last detail. The service manager delivered my vehicle on time as promised.

LoyalClient

15 de ago. de 2016

Everyone I've met at Hoffman Audi (from sales to service) has treated me like a valued human and customer. Service is quick and the amenities are very nice. My last service even came with a lovely "summer gift" for my family to enjoy the beach. Classy!!! I'd definitely consider purchasing from Hoffman again.

CAVALENE

15 de ago. de 2016

My service provider Athena, is exceptional in her customer service, absolutely courteous, helpful and very informative. I definitely felt taken care of. I have been a customer for about 10 years now and she is one of the best rep

DONREILLY316

15 de ago. de 2016

Great Service! Comfortable waiting area with WiFi and drinks. Jason kept me up to date on progress personally as I waited. Car was washed and ready to go in time.

PAUL.MANSOUR

12 de ago. de 2016

They confirmed an appointment, greeted me upon arrival, told me how it would take, directed me to waiting area, completed the work within the time specified and delivered me back a washed car..

ARINMIHAL

11 de ago. de 2016

Very friendly staff.. Great customer service... Awesome lounge area.. Got free breakfast and free Audi stuff while I waited for my oil change.. Quick turn around time

JORDYN.RAINONE

11 de ago. de 2016

Athena lindquist was my service rep throughout my crazy journey of getting my car fixed and she was incredible. Her communication was great. She was always reachable. She took such good care of me and went above and beyond and can't thank her and this service department enough.

MIKW4

11 de ago. de 2016

I have had my car serviced at Hoffman Audi East Hartford several times and am very pleased with their service department and dealership. My service manager (Athena) is a true professional. She has made my visits painless and has gone above and beyond each time. I am not an easy customer to please, but this dealership has earned my respect and loyalty.

CAPECYN817

10 de ago. de 2016

everything was friendly and very efficient. thank you for all you do to make it pleasant.olivia was a sweetheart and efficient on getting me out on time.

ROLLINSLY01

10 de ago. de 2016

Great service, friendly, clean, on time knowledgeable. Adrian always come to say hello even when I'm just in for service. Ease of getting loaner is wonderful

KPICKETT55

10 de ago. de 2016

From the scheduling phone call, everything went exactly as they said it would and I even got out earlier then expected. Comfortable lounge area with WIFI access was a nice experience

JIM19

10 de ago. de 2016

Good experience. comfortable lounge as i waited and worked on computer.Service rep was very nice as well. all work done properly. thank you all

KBEATY0399

9 de ago. de 2016

Appreciate the text throughout the process on the car repair. Saved a lot of time not having to follow up! Also liked the heads up of additional work needed and that they sought permission prior to commencing repair.

NewToAudiKD

8 de ago. de 2016

I was in for routine maintenance on my car. The wait period was around the suggested time. The chairs were super comfy and the entire area clean and airy. The staff courteous and friendly

STEPHROUSE

8 de ago. de 2016

Athena was very pleasant to work with and she kept me informed. She also went out of her way to get some special tires that I wanted for my car.

PMUCHA

8 de ago. de 2016

When I arrived for my 7:15 AM appointment, their were three cars outside each entrance. My car was not signed in until approximately 7:45 AM and I had to wait until 8:30 AM before a shuttle was available to take me to my office. However, this is the first time this has happen. Usually the sign-in process is done very promptly and the wait time for a shuttle in minimal.Upon inspection on my car and after discussion, it was decided new front and rear brakes should be installed. Initially, it appeared I would have to pick-up my car and return it the next day since the Hoffman Audit of East Hartford did not have the parts for the rear brakes and could not get them until the next day and a loaner vehicle was not available. Jason McGinnis, my service representative for several years, arranged to have the parts pick-up from another dealership in Wallingford so that my car was ready the same day and I did not need to return a second day. This was exceptional service on behalf of Jason!

BONNIECT

7 de ago. de 2016

Great communication, very fast turnaround time. Really liked the text communication, saved from phone tag. Robert was fantastic. Very thankful for the warranty. Hoffemans always treat the customer right.

PAULAGEDDIS

5 de ago. de 2016

By far, Hoffman Audi service in East Hartford, has provided the best service I've ever experienced with a dealership. Olivia in service exceeded my expectations during my most recent visit to service my Audi Q5. I was provided updates to my vehicle's condition along with anticipated resolutions that the service team were going to preform to address all of my concerns.

COTEI

5 de ago. de 2016

Quick and stress free buying process. I highly recommend this dealership. Both Steve Steller and Drew White were on top of the game to deliver the highest customer satisfaction.

GREARDON8442

4 de ago. de 2016

My service advisor Jason was excellent as always. He had a loner car ready for me and kept me informed of the progress on the car. He gave me an estimated cost figure and the car was ready as promised. The work performed by the service department was excellent. It was a great experience.

R.ROBERT

4 de ago. de 2016

Excellent Service & Vehicle Performance. Would have liked to find a way however to purchase a second vehicle if they could have worked to by out a recent Mercedes Benz Lease

radiowitch

3 de ago. de 2016

I am pleased (and a bit surprised) to be writing this glowing review about Hoffman Audi of East Hartford. I purchased a 2015 CPO Audi Q5 back in June of 2016 and it has been an adventure, to say the least. This story is long and complicated, so I will just state that Audi Corporate did eventually get involved in a situation that is atypical and not common to most consumers. Regardless: To their credit, the staff at Hoffman Audi of East Hartford, particularly Sales Manager Tony Shaskus, Sales Director Kevin Warriner, Business Managers Drew White and Jackie Smith, and Service Manager Elliot Matos, have bent over backwards to "make things right" in this case. As Tony Shaskus continued to emphasize to me over the last month, his main goal was "to make you a happy customer." He and the team at Hoffman Audi succeeded in doing that today. I cannot express enough positive remarks about Brandon Chin, the Brand Specialist that initially sold me this Q5 (several times actually). Brandon's particular sense of humor and style are greatly appreciated, as well as his professional demeanor. Do give Hoffman Audi of East Hartford a chance if you are in the market for a new or CPO Audi. Since they can consider me a satisfied customer, Hades has not only frozen over, its residents are lacing up their ice skates.

JMORELLI18

2 de ago. de 2016

Great experience, professional and reasonable price! i arrived expecting a shuttle as that's what I had requested in my online reservation, but was pleasantly surprised to get an Audi A6 as a loaner. Thank you!

REGGIE.ALSTON

2 de ago. de 2016

Dylan made the buying process really easy and drama free. I was able to take the car for an extended test drive and Dylan event went as far as to help me surprise my wife with the car. He took the extra time to explain all of the functions and features to my wife it was awsome. He transfered over the insurance and everything, I was impressed with the experience seeing how as I've heard mixed reviews mostly around servic. But I hope if I ever do need service they're as good as sales.

STEPHEN2

2 de ago. de 2016

My car experienced trouble between NYC and Boston on I-95. I pulled to the side of the road and called the dealership for help. The car was still drivable so I diverted up I-91 to East Hartford where a loaner was waiting for me. I was on my way in minutes.

M.MADNICK

2 de ago. de 2016

Exceeded my request for service by identifying recalls and fixes that were available for myvehicle. Rob was incredibly informative and gave me honest feedback. Not once did I feellike they were promoting things that were unnecessary.

DIANAZAR

2 de ago. de 2016

From start to finish Athena was efficient, helpful, considerate and professional. I thoroughly enjoyed the experience during my service appt. Athena also offered promotional discounts to me that I was unaware of. She's a gem!

NO1SHOULDLOVEME

1 de ago. de 2016

After having bad experiences with Ford service. Audi got me in and out balancing my tires and an alignment!!! Best place ever didnt even make an appointment.

emoney123

30 de jul. de 2016

When my mother bought her car from Hoffman Audi, it was an exceptional experience dealing with Sylvester Evans. This testimonial is not to praise the car buying process but acknowledge the service after the sale. Sylvester has been a huge help after the sale, which I am always skeptic about. Most sales people only value the sale and not the relationship building process, this is not the case when partnering with Sylvester Evans. Sylvester provided us complete guidance and set our expectation accordingly. It's not only having a source and contact at the dealership you can trust, but it's more like having a friend. Regardless if it's me or my mother who brings her car in for service, Sylvester is there with his energetic personality. This guy is so funny and has stories for days. At the end of the day, you know your dealing with a genuine person. This characteristic sets Hoffman Audi apart from the rest. I will not only be a life long Audi supporter, but equally as supportive to the Hoffman brand because of the people who make up the auto group. I highly recommend that if you are in the market for an Audi, please seek out Sylvester Evans at Hoffman Audi.

JONESTF

28 de jul. de 2016

Covenient, professional, prompt attention when signing in, thorough review of auto service requirements . The whole experience was organized so when service was complete my car was clean and ready to drive.

PARDOMAX

27 de jul. de 2016

I made an appointment with short notice. I was given one at my convenient time. When I arrived i was greeted and escorted immediately. The time of wait was shorter than quoted and I was off promptly on my way

SATISIFIEDBUYER

27 de jul. de 2016

I was very pleased with my experience both in car purchasing and car delivery. I have bought Audis from this sales team before and would do it again.

JJliu

27 de jul. de 2016

Great services and great experiences. Athena is really friendly. I didn't wait long to get the service done. I would come back for other services.

dwarner

26 de jul. de 2016

My experience with this dealership was exemplary. Steve Steller was pleasant, helpful and easy to work with. I never once felt pressured and I was able to make my own decision with his requested guidance.

DaveCFO

26 de jul. de 2016

All went very well. A loaner car was available, as promised. The ac check didn't show anything wrong, so Hoffman re-charged the system to ensure proper function.

VICTORIASTEIN01

26 de jul. de 2016

I have been looking for a Subaru Legacy for a while now. I saw one listed on Auto Trader. I was able to call and schedule an appointment. I met with Adrian on Saturday Morning and fell in love with the car. The customer service we received from the second we stepped in the door was amazing. Everyone was so friendly and while we were waiting we were offered drinks, snacks and a chance to sit and wait and a very comfortable seating area. Adrian went above and beyond. We took the car out and he was NOT pushy which is how I felt at other dealership's. He even offered for my boyfriend to test drive the car as well. He was so easy to talk to. When we went back I knew right away that I was ready to sign the paperwork and he made it so easy. I would HIGHLY recommend Hoffman Audi and especially Adrian to anyone who is looking to purchase a vehicle. What I loved most was the price, all taxes and fees were already in the price so It made it easy to sign the papers with no hassles !

F.GARUFI

26 de jul. de 2016

First service on my Audi SQ-5 was performed in a thorough and timely manner as I expect from past experience with Hoffman Audi and Hoffman Porsche.

HSTANMAN

25 de jul. de 2016

I have my 2009 Audi Q7 since 2010 and the reason why I have it serviced by Hoffman's is because of Rob Hlasyszyn. He's a strait shooter, knowledgable and always customer friendly. He's a valuable asset to Hoffman.

JON G. MOORE

22 de jul. de 2016

There are THREE other Audi dealerships closer to my home than Hoffman Audi. I have bought a car from one of them, and had service done at two others, but my loyalty is Hoffman Audi. We currently have three Audi vehicles registered and one of them is my wife's brand new Audi 2017 A4. The sales and service crew at Hoffman of East Hartford have never let me down, they have earned my loyalty the hardway.........by working for it!If you are looking to buy, or get your Audi serviced, I would not hesitate to go see the folks at Hoffman. They will take care of you as they know what customer service is all about!Enjoy Audi the way I do! Jon

CRATAIC

22 de jul. de 2016

I had a great experience. Very prompt and courteous and I love the text updates. I highly recommend them and will definitely use them again.

DOMINIQUENKA

22 de jul. de 2016

My car was in the body shop and I was able to schedule for my rear breaks to get fixed. The body shop team and service team were very efficient and they were able to get me in and out in no time. I rate Alex (Audi Service) & Melissa DiMauro (Hoffman Body Shop) an A++. Excellent customer service. Alexandra Cruz (from Body Shop) - on the other hand - needs some serious training. She should never interface with customers. Her tone is off and is very rude and disrespectful.

CSNEJW

21 de jul. de 2016

very happy with the experience, very friendly and good quality service, car was ready in the allotted time frame and the car was cleaned inside and out, very nice

anothergreg

21 de jul. de 2016

Brought my car in to mount and balance new tires plus an alignment. My first visit was good, shuttle left on time for work and I was given status updates throughout the day. I needed to return because my car was now pulling to the right while driving, and it didn't before the service. A second alignment was done at no cost, but the numbers were different from the first alignment which was surprising. The second visit was not good, however. I waited for over an hour for the shuttle to leave, but only because my service consultant forgot to tell the driver. I also didn't get any updates during the day even after reaching out. My car was still pulling to the right after the second alignment, and I received no communication after reaching out to the service consultant again.

JENNIFERMALIX

21 de jul. de 2016

Service is excellent and loaner car is always ready to go to make the day easier. Purchased the car here and continue to use for services

Ravikumar

20 de jul. de 2016

I am new to Connecticut and its barely been a couple of weeks. We decided to buy a nice car and it does not get nicer than the Audis'. I had numerous questions including budgetary restrictions, finding the right car, and to work with the car to make sure it fits every need from my stand point was extremely pleasing. I worked with Peter Helou and he was simply wonderful. His attention to detail and making sure I felt like he was on my side although he is part of the company speaks volumes of their culture of consumer relationship. So, I strongly recommend this dealership and to be honest, I dont do this often and I was compelled to do this only because how pleased I am with their handling of this whole process.

MIKE ZUCKER

19 de jul. de 2016

I arrived at Hoffman Audi about 3 PM on a Monday afternoon. I had little hope of accomplishing what I came to do, but decided to give it a try. I was promptly greeted by Jay, a Service Consultant, he addressed my service request. My vehicle was quickly taken into service, the problem was addressed and resolved. I could not help but be impressed. Jay reached me in the service waiting area, explained what was done and charged me out. The showroom and waiting area were immaculate. The cars on display looked like they just had been detailed. The waiting area had super comfortable chairs, a TV monitor, a remote to select whatever I wanted, and a really nice area with soda and coffee.I came in for service and I left almost buying a car.So, my thanks to Jay, the service folks, and the Hoffman family for a very positive experience.

RAFAELAALVAREZ

19 de jul. de 2016

They were very welcoming and accommodating for such short notice. Great communication via messages. Will be bringing my vehicle for service here from now on.

ERIC.GALVIN

18 de jul. de 2016

Quick scheduling, arranged a loaner car that was clean and prepared for me. Hoffman took care of what I needed to get done quickly and without hassle. These people are very good and I'd recommend them.

BCLINSURE

18 de jul. de 2016

I was on my way from New Jersey to Boston this past weekend and had a low / flat tire on my 2016 A3 convertible. I called Hoffman and told them my issue and that I was in a huge hurry. They checked to make sure they had the tire, which they did, and then put on the new tire and sent me on my way. I was able to make it to Boston on time thanks to Hoffman Audi.

RAY

18 de jul. de 2016

Excellent experience for my A6 5,000 mile service appointment. From signing out a loaner vehicle to working with Jason, overall a highly professional and most satisfactory experience. Definitely recommended.

SCLARK2

15 de jul. de 2016

I am replying to a service visit my wife had back in April. It involved her gas door not opening. We paid $317 to "fix it". Still didn't work a week later and brought it back. She was asked by Olivia If she locks her doors when getting gas which she does. Well unbeknownst to us the gas door doesn't open while doors are locked. We now have paid to fix the gas door which wasn't broken. I disputed charge on credit card which was subsequently charged back after Elliott (service mgr) responded. I repeatedly called Elliott and Olivia but never got returned calls from them. I want the $317 refunded!!

MARIAMIKE2

14 de jul. de 2016

Excellent service from drop-off to pick-up. Rob was very friendly, professional, and addressed all my questions and concerns. Shuttle service was also prompt and reliable.

MICHELLE.PINNACLECONSULTING

14 de jul. de 2016

As a long-time customer of Hoffman Audi in East Hartford, they continue to provide high quality service, professionalism and a friendly demeanor! Thank you Hoffman Audi!!

CHETHAN.OXFORD

14 de jul. de 2016

Special thanks to my delear.Peter has been very good in providing all the required information and he is very helpful and friendly.I would like to recommend my friends to visit this dealer.

A6

13 de jul. de 2016

Completed all work needed in the time frame told to me at start of day. And they have excellent facilities to allow me to get work done when waiting.

TIM.76.LINEHAN

13 de jul. de 2016

Appreciate the way she approaches & delivers great service. No reason to go elsewhere. Top notch as usual. Thanks Olivia for the help w my A3.

NPARTHA4

11 de jul. de 2016

I had an appointment at 8:45 AM on Friday(07/08) and I was right on time, Audi employee was there to take the keys and introduced me to Audi service representative Athena Lindquist.Athena explained all the available service options for current service, 65k, 75k and 85k miles. So when I go for my next service I would be getting the 65k and 75k Audi care.I was there to get 55,000 mile service and was told that it would take 2 hours, but the service was done in an hour or so. I did not expect it would be that quick.

ERNESTBATES

11 de jul. de 2016

From the moment I arrived I was greeted by very friendly staff members who quickly took care of my needs and got me in a loaner vehicle so I could get off to my work day.

MBS

11 de jul. de 2016

I had a great experience for my second time buying a car from Hoffman Audi, Mark Natter and Chris Booth were extremely helpful in my search for a new car. In my 8 years dealing with Hoffman Audi they have always been there to help with any issues. I would recommend Mark to anyone that is looking for an Audi in this area.

JSW

11 de jul. de 2016

Peter Helou did a great job of making the car buying experience as seamless as possible from test drive to locating the vehicle I wanted to pick up and post sale support. Would highly recommend him to anyone looking to purchase a vehicle.

JLM

11 de jul. de 2016

I was searching for a specific vehicle and contacted Adrian Hester at Hoffman Audi. He set everything up sight unseen and had the car shining when I arrived. It was a quick and easy experience and he was great to work with. I would highly recommend seeking him out; he is incredibly knowledgeable and accessible and made my car buying experience seamless despite being three states away.

Tjkeene

7 de jul. de 2016

Performed service quickly and on time. Communicated frequently during the process including identification of needed brake repairs. Provided cost estimate and sought my approval quickly to meet desired time for completion of work.

TDRUDD117

7 de jul. de 2016

This was my first visit to your service dept. I was met by Athena who was above all my expectations. I will return to your service department because of her professional attitude and quality of my service experience.

WETFOOT123

7 de jul. de 2016

Picked up my q5 at my home on timeLeft me a loaner car & delv car back to homeGreat service couldn't ask for anything moreThank youBryan

KATHRYN.THAISZ

7 de jul. de 2016

Athena went above and beyond. Her customer service skills are incredible. She updated me daily about the status of my car, and ensured all issues with my vehicle were addressed. Technicians did a great job, very satisfied with their work.

Adam

6 de jul. de 2016

I recently purchased a pre-owned Audi from Hoffman in East Hartford. Brandon, the salesperson, was outstanding. Knowledgeable, great follow-up and no pressure. Would strongly recommend this dealership to anyone looking for a new or used Audi!

SCOTT96ESTEP

6 de jul. de 2016

Hoffman Audi always goes above and beyond to make sure that you have a wonderful experience.The staff are always courteous and professional when dealing with your needs.

AudiA6

6 de jul. de 2016

I would like to share with you a few observations regarding your dealership. I recently had reason to work with your parts department on two occasions. First I want to let you know that Steve is one of the most knowledgeable individuals I have met regarding the line of cars/parts that he represents. I have previously owned other brands of vehicles and this is the first time I have enjoyed interacting with a parts department as most others make you feel like it is a bother to them.On Saturday 7/2/2016 I was in to have some service done with Alex being the service contact. I have another compliment for him. He is extremely knowledgeable and friendly with excellent people skills. He worked with me to add a few tasks to my appointment that I had previously not mentioned. He then when on to explain in detail the findings of an inspection I requested. I can assure you that the future needs of my car will be met by your dealership because of these 2 individuals. In a time where most people only devote their time to complain about service they received, I wanted to let you know about these 2 assets you have.

happyQ7buyer

5 de jul. de 2016

Mark worked very hard to find me the car I was looking for. He was very attentive and communicated with me daily until he found the car with all my specifications. I highly recommend Mark Natter and Hoffman Audi.

Dickeye1

4 de jul. de 2016

Excellent 1st service on my A7. Had a A8 loaner, since a A7 was not available. Jason McGinnis was my advisor. Promptly texted me status. Everything done on time.

BREENJ

2 de jul. de 2016

Purchase my Audi A4 from another dealer. But when we brought it to Hoffman for a "check engine" light they were terrific !!! Great communication by all, especially Athena.Great to receive excellent customer service by. All !

RBRADLEY2

1 de jul. de 2016

Based on 6 years experience of Hoffman servicing my Porsche 911 this week I bought a new Audi from Hoffman. I had looked at a BMW 7 series but recalled my poor experiences with their service dept including having my credit card numbers stolen after making a payment. Adrian Hester was the salesman I worked with whom I found to be professional and thorough.

JSCATCHELL

1 de jul. de 2016

This is my second Audi being serviced at Hoffman. Each time, the cars are fixed correctly and on the first visit. I love the efficiency and cleanliness of the service bays and then enjoy the lunge when I do stay. Most times I get a loaner and again, the cars are clean and enticing (mostly new ones tha make you want to upgrade!).If there is a rub, Audi service is very expensive. Special deals help but I dread a big problem without warranty.All around, I love Audi vehicles, (this is my 3 one) and recommend them and Hoffman to others.

jonesgroup

1 de jul. de 2016

Certainly a much better than prior experiences with New Country BMW. The oil change was fast and Robert was a real pleasure to work with!!!

C G

1 de jul. de 2016

The manager Dani S and salesperson, Brandon Chin, were outstanding. They took great care to make my experience awesome. Great test drive and they both knew every detail about the cars.

ST2000

29 de jun. de 2016

On a what was forecast to be a hot summer day, my A6 air conditioner stopped working. A call to Hoffman service got me an appointment within the hour. The problem was diagnosed and service completed within an another hour and I was on my way back home. Excellent!!

MRPREZ98

28 de jun. de 2016

I brought my new A7 in for service without an appointment on Monday as my passenger from tire was leaking. My salesman Pete set it up, and Athena took care of me right away, and the tire was fixed in less than an hour. Great job Hoffman Audi service!!!

EPGRIMES

28 de jun. de 2016

I brought my A5 in for its first service. The car was serviced promptly and efficiently. Olivia brought an element of refinement and elegance to the service department which gives the whole experience an upscale feel. She is bright self motivated and super efficient.

JOE C.

28 de jun. de 2016

Stacey and Jackie at Hoffman Audi in East Hartford were transparent, easy to work with and very accommodating. I will be back when we need an additional car.

VT Dawn

28 de jun. de 2016

I had a flat tire on I91 on my way from Vermont to Myrtle Beach with a completely loaded car. I called Audi Connect and Joel from Hoffman came out to help me out. The tire was destroyed and Joel called the dealership who started a search for a replacement tire. We went back to the dealership and they found a tire in a different town, but said it would take 3 hours to get it. They had a full service center and people out sick, but in the end, they took a tire from another new Q3 to replace mine and got us on the road in a couple of hours. The entire staff was helpful and worked hard to get us on our way. I wish I lived closer to Hoffman, because I would use them for all my service needs.

CHERTIM

28 de jun. de 2016

I made the appointment on line and had planned to wait. I showed up a little early, but was helped immediately. Service was completed quickly and satisfactorily. Car was returned in perfect condition.

JAK0

27 de jun. de 2016

No long wait for a service appointment. Service personnel very friendly and informative regarding the work done and anything else needed. Used their shuttle service which was provided in a timely manner, again with very friendly personnel. Overall very good experience.

JWINTHROP27

24 de jun. de 2016

The entire Hoffman staff is professional and provides excellent customer service. Olivia has a great customer service personality and is very knowledgeable. My appointment was taken on time and the estimate of service time was accurate. The waiting area is comfortable which makes it a pleasant place to wait for service. I'm impressed with the entire Hoffman experience.

BBLECHNER2

23 de jun. de 2016

Rob, my service representative is a ten out of ten - very helpful and accommodating. Service carefully done and very rapidly. Excellent in conditions very important to us.

MP6083

22 de jun. de 2016

I like the schedule service on line option. Got an appointment next morning. They took the car right away. I did have to go right back because a engine light came on but they promptly addressed issue and I was on my way

MARYANN

21 de jun. de 2016

Dylann and Robert both were great. I had been in a few times before purchasing and Dylan was very patient. They were both excellent to work with. Friendly and very service oriented. No hassle which is what we like. Thank you.

MARTY_b

20 de jun. de 2016

Athena was engaged and welcoming. She did an excellent job walking me through Hoffman's service process.

WAT955

20 de jun. de 2016

I wouldn't trust my car to any other dealer. They have good service, customer relations and mechanical/technical ability. I highly recommend this dealership.

rglasspiegel

20 de jun. de 2016

Rob H always does an amazing job; appreciate his personalized service and care he gives me. Work is always on time and appreciate that the car is washed.

RICKFARINA

18 de jun. de 2016

Salesman was very helpful. He explained everything clearly. Both the leasing and finance processes went smoothly. I was very pleased with the experience. Thank you.

CHRISFORTIER13

15 de jun. de 2016

I called every Audi dealership in New England and Hoffman gave me the best deal and I thoroughly enjoyed my interaction with Stacey. She communicated well, always responded in a timely fashion, and was extremely professional.

CMLINTON

15 de jun. de 2016

Customer service is excellent. Knowledgable sales staff. Accommodating to my schedule. Endless patience with my many questions. A sincere desire,on the part of the staff, for me to get exactly the vehicle I wanted. Above and beyond attentiveness.

RICHKIRSHBERG

15 de jun. de 2016

I just purchased my Audi A3 sedan and was very pleased with the entire sales process. My sales Mark Natter took the time to first understand my needs including deciding between the A3 and A4. I had mentioned I wanted to buy a demo or loaner car to keep the price low. Mark took me out on test drives of both the A3 and A4. Rather than push me into buying an A4 which would have cost more, he suggested I consider the A3 which cost less but still gave me the benefits of driving an Audi. He also helped me negotiate a higher price for my trade-in which made this purchase affordable.In addition to Mark, I also wanted to commend Jackie Smith for the time she took to complete the sales process. She also explained the optional programs available and the benefits of each. I already have purchased the "Audi Care Scheduled Maintenance" program and am considering the "Complete Titanium" program.Overall, I am very pleased with the East Hartford dealership and will recommend them to anyone interested in purchasing an Audi.

CUSATI

14 de jun. de 2016

Fast and easy - very comfortable waiting room with drinks and snacks. Everyone was professional, courteous and helpful. Additionally my car was clean and washed. What more can you ask for?

KWOLFF

13 de jun. de 2016

Dropped my Q7 off for new tires and rear brakes. Got to drive a 2017 A4 which was really fun! The service was performed in a timely manner.

MPMICHELSEN

13 de jun. de 2016

Great experience, Everybody was helpful and courteous. The loaner car process was as painless as could possibly be. The loaner was a 2016 A6. Texting service status updates is the way to go. When I called because I had questions about the recommended service the service rep put the mechanic on the phone. The service rep greatly exceeded my expectations on the on answering my questions and walking me through the process.

GIUFFRIDA

13 de jun. de 2016

My Service Advisor is second to none, and she is the face of Hoffman Audi to me. Her name is Olivia Roy. Over the weekend, while across the country on business, I left her a voicemail outlining my wife's auto problem. First thing Monday morning, Olivia responded with a solution, and an appointment to fix the problem. She is attentive, detailed, knowledgeable, and very professional.

ROSEMARIE.WILSON

12 de jun. de 2016

It was the one of the best buying experience. The sales associate was knowledgeable and followed up and returned calls in a timely manner. Although there is a closer dealership I would recommend anyone looking for a good car buying experience to consider Hoffman.

SAVAGEARTHUR05

10 de jun. de 2016

1st class attention to customer, very courteous and,knowledgeable about their products. Although this is my first audi after having about 6 Hondas in my lifetime. I am sold and rebranded as an audi owner for life. Thanks for this experience...

DAVE63

10 de jun. de 2016

I've owned many different premium brand vehicles and I have to say that Hoffman Audi blows them all away. Audi in general has amazing service, but Hoffman still outshines them all. Whenever I get used to the excellent service, they surprise me by again raising the bar! I've had two BMW's from New Country in Hartford and the service is night & day with Hoffman being in the bright noonday sun..

BEVERLYVINCENT34

10 de jun. de 2016

The Hoffman Sales Group went above and beyond in every way;ensuring that I was happy with my purchase and any and all my questions and concernsaddressed.Fantastic group of professionals!

JESSGAWELSNELLER

10 de jun. de 2016

This was my first experience with Hoffman Audi and it was a wonderful one. Brandon Chin was my salesman and he was excellent and extremely knowledgeable on the vehicles. I leased an Audi Q5 and the whole experience was quick and a positive one. Highly recommend this dealership!

C.EKSTROM

10 de jun. de 2016

Peter Helou was very helpful and went out of his way to make my first Audi experience enjoyable. I think I came away with a great deal on a car and Peter helped with that throughout my time there. I will recommend Hoffman Audi to anyone that is in the market for a car. This is my third time dealing with Hoffman.

GTR525

9 de jun. de 2016

The Hoffman Sales team, especially my friend Adrian Hester went out of his way to make sure I was happy with my new 2017 Audi A4. It is my 5th Audi with Hoffman and love the service as always

Chris S.

8 de jun. de 2016

I've been impressed with the people and quality of workmanship at Hoffman Audi in East Hartford since day 1. Everyone has shown a level of conscientiousness and concern over my satisfaction that is seldom experienced these days.FYI, you need to add Katrina to the list of Service individuals shown below. While she appears to be primarily a cashier, Katrina was invaluable in facilitating my last 2 appointments and is an outstanding asset to the Hoffman organization.

MAURAWB0884

7 de jun. de 2016

I live in NH but work in CT Monday-Thursday. On Tuesday evening I had a malfunction light appear. I called the service department and from that point on I revived top notch service. Being from out of town and with no prior history, I was not expecting much and was pleasantly surprised. From accommodating my emergency and needing my car the next day to the text updates fro Athena throughout the day to the smiling faces when I picked up my clean car, I was impressed! Definitely shared my experience with others in Ct. And if I decide to trade in my car Hoffman Audi will be my first stop!

N.RICH92

7 de jun. de 2016

I dropped my car off overnight to have a check engine diagnosis and was able to pick my car up the next day with all of the issues fixed and very friendly service.

ECORTHOUTS

6 de jun. de 2016

A routine service visit. They did a great job; we were very happy. A great facility that does excellent work. We like the reminders mailed to us. Would like the reminders to include a list of the services needed, if possible.

CLUFFMINTER

6 de jun. de 2016

My car was pulling to the right when they returned my car back to me which wasn't pulling when I drove it 60 miles to the dealership, which I know for a fact that I stay on top of alignments so my tires won't ware.

Rw2016

5 de jun. de 2016

I recently purchased a Q3 from Hoffman. Although I'm not one to write reviews my salesperson, Peter, was very helpful and made my experience there easy not stressful. He was responsive and answered all my questions without hesitation or sales talk. I gave my review 4 stars because I did not receive a follow up call after my purchase as promised.

HMJMDELEON

5 de jun. de 2016

I've had previous knowledge of Hoffman Auto Group before with a family member. She was very pleased. When I went looking for an Audi, there was no question as to which dealer to approach. I had my eye set on a Q5, knowing it was a bit more than I was looking to spend. Still, I wanted to see the vehicle up close and personal. Stacey was very helpful. She talked to me about my family and my traveling needs which steered us toward the Q3. The Q3 was more in my price range. Stacey didn't pressure me, she let my daughter and me decide what was right for us. (Of course my daughter just wanted something knew.) I would most definitely recommend Hoffman Audi and Stacey to others.

JASONGIULIETTI

5 de jun. de 2016

The team at Hoffman Audi of Hartford were excellent. Very easy to work with and understand my needs. Everything was very transparent. From sales to finance manager, everyone was extremely friendly and genuine with your best interest in mind. I would highly recommend them to anyone looking for an amazing vehicle like Audi!!

JAZZIED03

4 de jun. de 2016

Elizabeth was attentive and communicated progress on repairs throughout the day. Very pleased. I would connect with her for my next appointment. Hopefully, before the month is out,

Dmarks1947

4 de jun. de 2016

Hoffman Audi has been outstanding in servicing my car. Timely appointments, loan when needed and excellent service reps who communicate before during and after about any issues. Would never take my car anywhere else.

MARSHA710

3 de jun. de 2016

Good service and excellent customer service. Very friendly,he helped a lot in the whole process . He was very kind and understanding willing to help. I wound recommend Hoffman Audi to my friends and family

HCGELOSO

3 de jun. de 2016

I notice two paint bubble spots o the trunk and wheel well. i asked for them to be taken care of and anyother issue that was obvious. They were taken care of howerver no one mentioned the crease on the trunk and on the trunk that is very obvious now that i have the car. I asked if the car was hit and was told that the care fax was clean. I didnt see the crease on the car probably due to the sunlight the day i visited the dealership. I am dissapointed that someone didnt mention the problem after they had a closer look at the car.

M_MANAGEMENT

3 de jun. de 2016

Hoffman Audi and complete team continues to provide Outstanding service, extremely knowledgeable sales consultant. This is the team you want for a long term relationship

todd.murphy

3 de jun. de 2016

Liz was great. She kept me informed, and it was a painless drop off and pick up!! Also, the first service was free. Thanks again

WJKF777

2 de jun. de 2016

Seamless experience dealing with Hoffman Auto Group East Hartford and Mark Natter. Mark exhibited great listening skills and was able to pair us with the car of our choice. Mark was knowledgeable in all aspects of Audi and our tutorial upon delivery was comprehensive. Succinct turnaround timeframe from trade-in to delivery. .Drew White in Finanace was prepared for our arrival with all the necessary paperwork in order so everything went smoothly and efficiently. Overall - professional and courteous experience.

FRAZZZ666

1 de jun. de 2016

From the moment I arrived Olivia greeted me with a Good Morning and a smile. The check in went smooth and the waiting area is very accommodating. The service dept. kept in touch through email which was helpful. Great experience

ANDREW.TANNER

1 de jun. de 2016

Excellent service overall, from ease of setting appointment (and in rescheduling this time), through the car induction process (everything was ready to go), to the return of the vehicle. Courteous and well organized.

SASELIG

1 de jun. de 2016

The driver was a great guy!!Service was quick even after a long holiday weekend. They really know their stuff!Thank you!Have a great summer!

LISAGB83031

1 de jun. de 2016

I just had my 25,000 mile service done on my 2015 Audi A3. I can't say enough about Hoffman service department and sales person Steve Stellar. They treat you like family and they are always organized right down to the loaner cars!

NANCYT.GOODWIN

1 de jun. de 2016

Just as I was about to drive away from having my car serviced I remembered that I hadn't been able to synchronize my new phone with the car's Bluetooth. It was after 5, but the two people who helped me were as nice as could be. Thank you for your help at the end of the day & making sure it was working properly before I left.

CHRISTOPHER.B.FARRELL

1 de jun. de 2016

Had a great experience with the Hoffman team, who were able to make a great deal on a car and were able to deliver it to me at no extra change. Highly recommended!

JPUCCI

1 de jun. de 2016

I found the sales group very easy to deal with. They know their product and we were able to negotiate fairly. Very professional. I would recommend them to anyone who asks. Great car!

JON G. MOORE

30 de may. de 2016

The crew at Hoffman Audi know how to service vehicles! From customer service to the finest of work, the take care of the customer as well as the car. No one else will touch my Audis and yes we have two! Thank you Jason and all the guys in the background making it all happen! Much appreciated. Jon

DWAGMEISTER22

30 de may. de 2016

I brought my car in for a rim repair. I noticed one rim needed to be buffed out however this was what I noticed. You would think the dealership, as professionals, would check all rims to see if there were any others that needed repairs. After leaving the dealership I noticed another one needed repairing. They did not give my vehicle a once over or check into anything that I hadn't specifically pointed out. This is unprofessional and unacceptable quality of service. Not to mention the dealership kept my car for 5 days. This is more than enough time for a job well done. I will say, I was allowed to keep the loaner with no charge while they kept my car...but this is as to be expected since the work on my car wasn't completed in a timely fashion so it shouldn't come out of my pocket. I also asked for a FULL detail. After having my car for so long I expected the detail to come out well as there was no excuse considering all the time they had. But regardless, you pay dealership price you want dealership quality. The detail was horrible. There was liquid product stains on my door panels. When I got my car back it was covered in pollen already. The doors, window buttons, and locks all had dust and grim on them. It was a job half done that I was barged full price (266$) for. Poor unacceptable service

RALLM7

27 de may. de 2016

Brought my vehicle in for scheduled maintenance and received excellent service and a loaner car for the day for no additional charge. Will be going back again.

Stephen Johnson

27 de may. de 2016

I took my new A4 in for its first 5K mile service yesterday. Everybody was so courteous and professional and I was out of there in no time. I also appreciated the vacuuming & washing.This is the best experience I've had related to getting my car serviced.

MLBUCCY

25 de may. de 2016

It was a very easy car buying process. I.m looking forward to driving my new Audi & trust the service appointments will be just as easy.

EABRAMS

25 de may. de 2016

I was looking to purchase an Audi A8L and found the car I was looking for at Hoffman. Living 3 hrs away, I relied heavily on phone and email communication regarding the vehicle. Heather Beers was fantastic in helping me get all the information I needed, and passing me on to Sylvester Evans, who coordinated my purchase. When I arrived, there were some minor cosmetic issues with the car, which they offered to repair. Not to be inconvenienced in having to drive back another 3 hrs to pick up my car when the repair were completed, they offered to have it delivered TO ME in NJ. Service doesn't get any better than that! Thank you to the team at Hoffman Audi, you provided the best car buying experience I've ever had in 30 yrs of buying/leasing cars!!

CHAD.ALFELD

25 de may. de 2016

All service personnel do a great job and the communication is seamless.Use of loaner car makes it a pleasure to work with Audi!Thanks Again,Chad Alfeld

TBOUGERE

24 de may. de 2016

The timing belt and water pump were replaced. This was expensive but the service was excellent. The facility was clean and orderly and the staff was very helpful.

CDELPHA1

23 de may. de 2016

Steve and Jackie were both wonderful. I couldn't ask for better treatment or experience. This is my second Aui from them. Even more impressed this time.

DAMBOISE

23 de may. de 2016

Athena was very helpful in guiding me through options for my recent service. Time and time again, she makes servicing a car as painless as possible!

DANIEL.DONNA.KELLY

22 de may. de 2016

Brandon was very helpful walking Donna and I through the Q5, Overall a very good experience and very nice vehicle. Everything was well prepared for the pick-up of the Q5. Thanks.

DD

21 de may. de 2016

Overall very good experience. Vehicle was totally prepared for pick-up. Everything went very smoothly. Brandon did a great job explaining the Q5 and was very helpful without being too much.

Kristatimken

20 de may. de 2016

Excellent service appointment! Easy scheduling, easy drop off & pickup, great communication via text message, Jason was very professional & my car was sparkling when I picked it up.

EABZ1

20 de may. de 2016

Service person was very friendly helpful and explained my car visit. Had a car ready for me so I wouldn't be stranded for the day . Very easy day

BMR58

18 de may. de 2016

I've always had great service from Hoffman, but this time was worthy of a review. I had a flat tire over the weekend and I needed to get a new tire ASAP. I did not have an appointment and I just showed up Monday morning. I knew there was a chance I would have to go to a tire store, my second choice. The crew at Hoffman Audi got me right in and did a great job within short order. They had my tire in stock and were so nice while I waited.

RON.NIXON

18 de may. de 2016

i love my audi A4, it was my 65th birthday present to myself.... my dream was to own an audi....i finally owned one and it was new.....i am so happy i did get an audi. Hoffman Audi has the best service i have ever experienced, they found the faults if any, fixed them, and car was done quickly back in my hands. fixed permanently and perfect.they are 100% sell and provide perfect service to thier customers and always the customer is nr.-1, keeping your vehicle and you happy. good milege too.would i recomend Hoffman Audi, you bet, i plan on upgrading to an audi 6 when i save my pennies. Hoffman Audi is my last dealer for tge rest of mby life.. halpy happy happy... yep very very satisfied, great setup from purchase to maintanece... all for the customer.

Nicolestasz68

17 de may. de 2016

I had such a bad experience at the fathers and sons Audi in west Springfield ma. It was so good to finally know how a REAL Audi dealership is suppose to be like. Hoffman has given me a great experience, definitely worth an hour drive! Liz did such a great job of keeping us informed the whole time and really made it as stress less as possible. I know we will definitely be back! Thank you!

CKGOWEN

17 de may. de 2016

Steve Steller.very knowledgeable and personable.excellent,honest experience.great vehicle.high quality and individual attention.perfect vehicle prep.nothing to do which could have been better.

LTRINKS

17 de may. de 2016

Was promised on time. Experience was fine. Never dealt with mr. Serrano before Was very nice and professional. Been coming to audi for several years.

STANMARTINEZ326

17 de may. de 2016

I spoke to Sylvester (sales rep) and gave him exactly what I was looking for. Immediately he called me back and gave me the deal I wanted. I am more than happy with my new wheels.

dealer1003

17 de may. de 2016

Mark was very accommodating and easy to work with and was able to accommodate our request for a same day car! I was able to get it registered, insurance and process everything same day. It was a very good/easy experience that could have been much more painful.

SCALZO14

16 de may. de 2016

Took my Audi in for routine matainence and was greeted right away by Jason. Estimated it would take 1.5 to 2 hrs but I was home by an hour and a half later. Service was very quick and car was returned clean and ready for its next 15k miles

PSCICCO

16 de may. de 2016

I couldn't be happier with my new 2017 Q7! Thank you for searching for and finding me so many options to choose from. You found the perfect choice in the end.

Pete

16 de may. de 2016

Rob H keeps surprising. Whenever I think he's done a great job he ups his now bar. I was with BMW for years and years. I've sent well over 100 customers there over the years, however I recently had a problem with them so I will never go back to any New Country store. Rob cares. Nuff said on that. I decided to go in on a Saturday morning and wait. They had a crepe station as well as a few computers to use while I waited. I was very impressed. I'll try to do all my services on Saturday mornings now. Very easy. Thanks.

ASR13

16 de may. de 2016

Olivia Roy went above and beyond. The shuttle was running late and Olivia took it upon herself to drive me. That was so nice and I really appreciated it.

Bonita nonnie

16 de may. de 2016

My husband and I just purchased a 2016 Audi A6 after many months of research both in Connecticut and in Florida. We are new retirees and have owned a 740i BMW since 2004. Although we only ever had a very positive experience with our BMW, we have recently been drawn to the Audi as a possible new purchase for several reasons but its excellent overall ratings for safety and performance far surpassing it's competitors remained first and foremost in our decision. Admitting that a certain degree of anxiety and stress related to a new car purchase should be expected, we visited Hoffman Audi of East Hartford and were immediately reassured that there would, indeed, be no reason whatsoever for any of those expected emotions. On the contrary, the very welcoming and genuine comportment of our salesperson, Brandon Chin, from the moment we entered the showroom was beyond our greatest expectations. His kindness, warmth, patience, expertise and transparency with every aspect of the decision-making process should be applauded. We have already, and will continue to recommend Hoffman Audi of East Hartford, and in particular, Brandon Chin, to anyone who may be considering an Audi purchase.

LESBURL

16 de may. de 2016

Excellent service and follow up. Loaner car was very nice too. I think price for oil change was high, even with discount. Rob followed up as he promised on a couple questions I had. Getting text and email when car was ready - awesome.

MARIEGALIZIA

16 de may. de 2016

Steve Steller is very knowledgeable about Audi and answered all my questions. He really knows how all the technology in the car works and explained it clearly. I communicated with Steve via email and he answered all my emails in a timely manner. Steve also met with me on a separate occasion and explained the Audi Care Plan so I could understand why it was the right plan to purchase for my new Audi.

GLENN.SPEAGLE

13 de may. de 2016

The staff (Elizabeth) was both courteous and helpful to schedule and check in my vehicle for service. The work was completed in a timely manner as promised. An actuator part was not readily available for a minor repair to my fuel filler door latch so I had to return for a follow-up appointment. Elizabeth softened this small inconvenience by informing me the repair was covered by warranty....Yeah!!!

VICKYR375

12 de may. de 2016

Jason was very efficient!! Very happy with your service!! Everything was handled very smoothly.My vehicle was being serviced for a oil recall. I'm hoping that this vehicle runs better now!!

SIDESTREETLLC

12 de may. de 2016

Having hit a manhole cover on a local road being milled, with 2 flat tires, and arriving via flatbed, Rob was amazing and jumped in to get me tires, and expedite installation. He was courteous, sympathetic, and did his absolute best to make a bad situation better. He got me on my way as fast as he could.

Esperanza

12 de may. de 2016

I was given an appointment very promptly. I was greeted very well, and the Serv. Rep. came immediately, took the information, and set up a driver to bring me home.I received a call from Jason very promptly, and the car was ready very soon.A driver came to pick me up, the invoice was settle in no time.Everything was very smoothly handled.

WILLIAM.BISHOP

12 de may. de 2016

They addressed the normal needs, plus my few specific odds & ends. Plus they called to inform me that my car seat sensor was under recall. they fixed that also

JTANGARONE

11 de may. de 2016

The staff took care of all my needs. Peter was very easy to work with and made it an exceptional experience.I will tell you that i do not appreciate a word limit on my experience at the dealership, like I am turning in a paper for college.

LALEXANDER

11 de may. de 2016

From the moment called on the phone to walking into the showroom they were very professional.... I had gone to another Audi dealer and they just wanted to nickel and dime you, they weren't professional at all, which turned me off..... I can't say enough about Hoffman Audi dealership in East Hartford . I will always buy my Audi from them,Thank YouLynn Alexander

JO-DOM

10 de may. de 2016

Dylan Bigge is the man! I have been dealing with him since Jeff Menzel passed. He is awesome! Danny , Dylan's manager was also very good! They need to keep their loyal clients happy, which they did. This is my 8th Audi that I have leased. Bradley Hoffman has been very good to me in the past, and I am a loyal customer!

TSPARROW21

10 de may. de 2016

Hoffman Audi in East Hartford is the best in class for service. The dealership is clean and the people are very helpful and friendly. They are very accommodating and always have a car for me to use for the day. When it's time for me to buy another car, I will definitely buy from Hoffman Audi (Steve Steller) to be exact. :)

JWD22

10 de may. de 2016

While traveling on Business through Connecticut I was unfortunate to have a tire blow out on my A7. It was Sunday night and halfway through my trip. The Audi service had Hoffman as the closest. I took my chances on a busy Monday morning and just showed up unannounced at opening. From the second I arrived to when I left I was treated with the best customer service and my mind was at ease. Athena Lindquist was obviously trained extremely well but she also had a way of calming and making me feel like a long time customer. They went as far as to handle 2 other service needs above and beyond to ensure my safety on the hectic Connecticut roads. I would recommend this service center and dealership to anyone who not only loves their Audi but values good a true customer service experience after the sale.

SEAN4

10 de may. de 2016

I really appreciate the attentive service received at the East Hartford Hoffman dealership. All of my questions and concerns were answered and addressed in a timely manner.

EVE1957

6 de may. de 2016

As always at Hoffman Audi I am treated like royalty. Whether I am there for a question or service or whatever they always treat me like a rock star. They go the extra mile and my car is always better than when I brought it in. Thank you Hoffman.

THOMASCUSTOMBUILDERS

5 de may. de 2016

Towed in am and picked up that afternoon completely repaired.Washed vaced and ready to go, great service . And very fair price !Very. Helpful,thanks

RYANJCROOK

4 de may. de 2016

These guys are the best, Alex was extremely helpful. They held on to my car free of charge while I examined options for service/buying a new car. When I returned to pick it up they discussed options on how to make the service more affordable. They even threw in a free part when they found something in addition to the problems we discussed. Will absolutely continue to have my car serviced here!

ABORRACCI

4 de may. de 2016

This is my first Audi experience. Everyone at Hoffman was friendly and knowledgable. Peter went out of his way for me several times to have everything set and ready to go. He came to my house for the review of the car to be sure I knew how to use everything. I am a very happy buyer.

COACHTR98

4 de may. de 2016

Very appreciative of the way service worked FOR me and was able to use the warranty I purchased to repair some concerns I had with my cars condition.Thanks

MENSCHELL

4 de may. de 2016

Service department was friendly, supportive and handled visit in a very positive way. Andrian Hester was very professional during sales time.entire staff went out of their way to satisfie me in a non pressure way.

PAULYSHORE09

4 de may. de 2016

Hoffman Audi is an absolute pleasure to deal with and the facility is world class. They are so courteous and provided me with frequent updates on the status of my A4 being serviced as I waited in the lounge. They even brought me a breakfast sandwich!

EFIGUER

3 de may. de 2016

My service at Hoffman was awesome, great customers sevice and every one is friendly! There are always ready to help you and answer your questions.

Kevin333

3 de may. de 2016

My Audi A5 had tar stuck in the tread lines of the front left tire. It was from a grocery store parking lot that must've filled a hole with it and didn't have anything blocking it off. Being an audi customer, they took care of it for me, without making me go through the hassle of handing the bill over to the grocery store. They cleaned out the treads and offered a complimentary wash. Great Team! Highly recommend!

JAMIEL17

3 de may. de 2016

Great service Athena is awesome. They kept my car overnight to make sure they found the correct diagnosis as well as offered me a loaner car at no charge I appreciate that thank you

jglooch

2 de may. de 2016

It was convenient and service expert identified a potential issue that had gone unnoticed for years, and confirmed that it was covered under warranty. It was much appreciated

LovinAudi

2 de may. de 2016

This is my third Audi and i have always had my service work done at Hoffman Audi. They are very pleasant to work with. Communication is always excellent. I have always a good experience.

SROCCO

2 de may. de 2016

From the moment I pulled into the service bay until I was handed my keys at the conclusion, everyone at Hoffman was very pleasant, upbeat, friendly and helpful. Clearly the corporate culture here has been communicated from the top- we are happy to see you and appreciate your business.

Chrissy

29 de abr. de 2016

Love getting a brand new car as a loaner and returning to find my car clean inside and out. Also, love the service report. Very in depth.

NANCYJOHNROGERS

29 de abr. de 2016

The service at Hoffman continues to beEfficient, Respectful, Pleasant, and Professional.They booked me with a loaner in a very reasonable amount of time...and didn't waste my time.Highly recommended.

BRIAN C.

29 de abr. de 2016

Rob H. Went above and beyond, walked me through everything. Helped me get a loaner when none were available. Kept me informed, through diagnosis, parts, and installation.

TomPratt

29 de abr. de 2016

Hoffman Audi continually provides great service. I have been patronizing Hoffman for about six years. Their service team has always been top notch and responsive to my automotive needs.

RVBIN

28 de abr. de 2016

Excellent Salesmanship, service and quality. Sylvester, Stacie and Jackie are wonderful to work with. They focus on your needs with speed. All questions get answered and you are out the door in a reasonable amount of time!

NIK_HAXHI

28 de abr. de 2016

Was the best experience at Hoffman Audi very professional people and helpful!The salesman was very knowledgeable .From the management,Finance and sales was perfect.Thank you H??Team.

netagain

27 de abr. de 2016

The staff were all quick to take care of issue. Really went above and beyond to try to diagnose issue and did not charge for their extra time when it proved to not come up with a diagnosis. Car is running fine now. Thanks!

DKNOX

25 de abr. de 2016

I chose to wait while my car was being serviced. The area was comfortable and I enjoyed some complimentary coffee and a fruit. All staff from beginning to end were friendly and kind. I always pay attention and I have to say that everyone seemed to have a smile on their face. Smiles say a lot!

TRANSOMTRENDS

25 de abr. de 2016

The staff is very professional , although we arrive a bit late for our appointment , they were very accommodating .During our test drive I thought the sales rep was very knowledgeable of the product and to took the time to point all the features and capabilities of the Audi A6 Wedid not feel pressured by sales to make a purchase or buy additional services at the time of closing . I would definitely recommend this dealership

POLLOCKCO

24 de abr. de 2016

Very professional and responsive to customer's needs. Athena tracked me down and sent me a text describing the necessary repairs. I highly recommend Hoffman Audi!

Tom

24 de abr. de 2016

I have had several cars over the years with Hoffman Audi. The service managers have always been most professional and helpful. My recent service check-ups have been with Jason McGinnis, and again my service was attentive and prompt. Not only is Jason excellent,, but with never a problem post-service, so are the Hoffman technicians.Tom

Pete

22 de abr. de 2016

Rob is the reason I went to Hoffman to lease our Audi. He is attentive, knowledgable and he cares. I have had BMW's since 2000 and they have had only one service manage whom I trusted. I'll go back to Audi in a heartbeat as long as Rob is working there.

WLEWON

21 de abr. de 2016

I dropped off my car and was delivered to work immediately. I was also picked up right on time with a car in perfect condition. Best service experience ever!

MD_2016_A3

18 de abr. de 2016

Jason, my service advisor was excellent when I came in to get my A3's oil changed. Jason at Audi of East Hartford was quick and efficient during my appointment and was able to answer any question I had. He also followed up with me via text message on the status of my vehicle and how the service went. I'd recommend him as a service advisor since he was very thorough with my vehicle. I'm definitely keeping him as my service advisor. Not to mention the car loaner process was easy, smooth and didn't take a lot of time out of my day. Nice job and thanks again Jason!

CHUYONG.YU

18 de abr. de 2016

I really like automatic Text messaging. I was able to reply the test and ask any questions I had. I got the answers back within a minute. Also, my drop off for the service was so quick and easy.

Srinivas

18 de abr. de 2016

in & out within 2 hours as my service executive indicated to me when I gave my Q7 for service. great experience & I personally like it to be on time. They met & exceeded my expectations as always.

VPERES

18 de abr. de 2016

Picked up my new Audi from Hoffman Audi last night. This is the 4th car purchased from Hoffman and 3 were Audis. Hoffman Audi has been my go to dealership for about 10 years and they always take great care of me from the smallest service request to delivering a new vehicle and last night was no exception. It started with my call to Kevin Warner whose response was simply great. Mark Natter once again did an outstanding job from finding the exact car I was looking for to delivering a sharp-looking, well-detailed SQ5 in less than a week. The process was seamless, thorough and efficient. And dealing with Jackie Smith is always a pleasure especially when dealing with the mounds of paperwork you have to go through to get a new car. She is a great addition to the business management team and glad she handled my transaction.Even though I moved from CT to Long Island 5 years ago and can choose to buy a car from a lot of other dealers, I still come back to Hoffman for all my car's needs!!! These are people I have come to rely on and they never fail to deliver. Hoffman is clearly driven by more than trust, these folks are pros!

RTHOMPSON2233

15 de abr. de 2016

As always staff was friendly, caring, and pleasant from my arrival at the facility to when I picked up my vehicle. I did not have a scheduled appointment for my last visit, but was able to have same day service for a problem that occurred.

Mwalker

15 de abr. de 2016

I had the pleasure of working with Sylvester Evans at the Hoffman Audi in East Hartford. The professionalism, personality, knowledge and overall expertise was unmatched by anyone I have dealt with in the past. He understood what I was looking for without me having to explain too much and delivered on everything he said he would and then some. I purchased a 2014 Jeep Grand Cherokee Limited and must say I have not been happier in any car to date, and this is because of Sylvester. I have and will tell everyone about Sylvester at Hoffman Audi if they are going to purchase a car. If you're in the market for a new or used car, look no further you have found the dealership and the representative you have been looking for.

EPGRIMES

14 de abr. de 2016

Dani Sayegh went out of his way to be helpful. Hoffman Audi is lucky to have him. He is the reason I will bring my future business to Hoffman.

RSMITH7084

14 de abr. de 2016

From scheduling to follow through, the service is top notch and hands above other dealers in the area. I can't say enough about the employees that work here. Great Job Hoffman East Hartford

HYUNUKPARK84

14 de abr. de 2016

Got service done under warranty not much to say about the experience or quality of work or price. But price for changing brake pads seems a bit over the normal price.

Donald N

14 de abr. de 2016

This was my our first service and included windshield replacement as well as the initial 5000 mile service for our new Audi Q5 - since the glass install was performed by an outside company , we relied on Jason McGinnis to coordinate the steps involved including loaner vehicle , Jason was excellent - I had a few questions regarding the windshield glass and Steve Gough shared his knowledge .On the day of the appointment Athena Lindquist greeted me and spent some time making sure that the work order was complete and that the outside vendor was on board for that day ; she additionally provided a contact number that I could use to inquire about the work status during the day - Athena was very professional and provided excellent customer service .Tony Hicks was very efficient and accommodating regards the loaner vehicle and at the end of the day he drove our vehicle to the front of the building for departure , again demonstrating excellent customer service .Katrina Nelson was very pleasant and professional processing our payment for the service and asked if I removed personal things from the loaner vehicle - excellent customer service .In summary five members of the Hoffman Audi staff were involved with our service experience and we think they all demonstrated excellent customer service .Don & Nancy Canton, CT

MANNYD36

14 de abr. de 2016

I have given this rating of 5 stars to the Hoffman Audi of East Hartford because their service was super efficient. They made sure I was completely comfortable with my decision making as well as leaving no detail about my car behind. Unlike other dealers, there was no actual pressure of persuasion techniques by any sales person. It felt as if I was buying a car from a friend. They are completely honest and make sure you will leave their dealership with a bright smile. I hope others give themselves a chance to experience what I have experienced.

ROCKVALI

14 de abr. de 2016

very good staff, Mark Natter was greatnew car purchaseMark dropped off the car and was very helpfulwas very quick to reply on emails

MRPREZ98

13 de abr. de 2016

I recently purchased an Audi A7 and love the car. Peter Helou was my salesperson, and was knowledgeable, friendly and responsive to my questions. A very fair price was negotiated painlessly. I was concerned that the trunk space would not be sufficient for 2 sets of golf clubs and luggage. Pete let me perform a test to see if the trunk would close, Also, Pete let me take the car home so that my wife could sit in it, as she had recently broken her foot, and was immobile. I think he went above and beyond. I have not yet had occasion to use the service dept., but if Pete's performance in the sales dept. is any indication, I'm sure that I will be very satisfied.

SR

13 de abr. de 2016

I recently had to get my car repaired and brought it in to Hoffman Audi in East Hartford. I could not have been more impressed with the service I received!! Elizabeth helped guide me through the process and quickly took care of any requests while keeping me updated on the progress. This all made me feel so at ease during a stressful time!! I would highly recommend this dealership!

JOHN.DEVAUX

13 de abr. de 2016

Dylan and all we came in contact with were professional, patient and informative. Dylan made sure we considered all applicable alternatives and work hard to provide examples.

J Smith

13 de abr. de 2016

This my 3rd Audi from Hoffman. I've always had the same service consultant until recently which says something terrific about Hoffman. The experience is always first class...quick in and out.

OKBEFIT

12 de abr. de 2016

Dylan was very professional and informative in helping us to make our decision about our vehicle. He was very enthusiastic and patient in answering our many questions. Jackie was courteous and friendly in processing the financial paperwork. We truly had a pleasant experience at Hoffman thanks to Dylan and Jackie.

Paulina Burek

11 de abr. de 2016

Sylvester was with us from the minute we walked in to check out the Q3, to opening the door to drive out in my new car! Jackie took care of the paperwork while Sylvester made sure I knew how to use all the features! Really great place to shop!

JLAGASSE0

11 de abr. de 2016

Robert Hlasyszyn was very helpful in explaining the service program options, recommended an excellent solution based on an honest assessment of the situation and could not have been more pleasant.

TYBSHP

10 de abr. de 2016

Oliva is a professional service consultant and asks the right questions.She also asked the right questions pertaining to other work that might be needed.I will ask for her when I need further service on my car.Your in good hands if she is helping you

nfaudi

8 de abr. de 2016

Hoffman Audi had great service and an all around good experience. Nice people, and didn't try to oversell me. Overall a nice place to buy a car

REARDON41

8 de abr. de 2016

Have dealt with many dealerships, this one is doing it right!!!!i maintain all my vehicles as required and I don't hesitate to bring them back to Hoffman for the right job to be completed on time and a fair price

MIKE.GENTILE

8 de abr. de 2016

The team at Hoffman Audi always delivers more than what's expected. From the service side to new cars, these guys understand the value of providing a memorable customer experience - it's in their DNA. I walk out every time saying wow, "the staff is as well oiled as the automobiles", flawless execution...100% of the time. Adrian, thank you for explaining all the new technology in my 2017 A4, the new features are outstanding!

CWC.DAVIDBENJAMIN

8 de abr. de 2016

Rob was very helpful in explaining what the problem was with my vehicle and what needed to be done in diagnosing the issues I am having my phone calls where returned in a timely manner and or texting I am and would go there for any needs I might have in the future I want to thank everyone for there help sincerely

SHULMAN25

7 de abr. de 2016

I had a very positive experience at Hoffman Audi and would highly recommend it for service and/or buying an Audi. Everyone on the staff was very pleasant and friendly and made my experience great!

Spencer314

7 de abr. de 2016

Best Audi Dealership in CT hands down. I drive miles out of my way for their service and quality They never disappoint and deliver a great experience every time.

jonponti

7 de abr. de 2016

Extremely satisfied with Hoffman Audi. Exceeded expectations once again!!! I dropped my car off to get my spoiler replaced and they went above and beyond. My air vent was slightly off track, and that was fixed. Inside was spotless when i received the car back, and the spoiler came out better than i could've imagined. The tech who worked on my vehicle was purposely assigned and i couldn't be happier they did this. My service rep is amazing, Athena, and i will be sure to continue using her for all of my audi needs. Thanks again, Hoffman Audi fro exceeding expectations!

bburn0073

6 de abr. de 2016

I like to have prompt service when I drop off and pick-up. They were ready for my car. Staff was polite and friendly. And the service identified and fixed my tire pressure problem.

Ken

6 de abr. de 2016

Everyone worked together to make this a satisfying experience. Liz took my call, scheduled my work, and understood exactly what I wanted. Liz wasn't there the date of my service so Alexis stepped in, reviewed my service request, and kept me informed of its completion. Elliot greeted me when I came to pick up my car and helped clean off the snow that had accumulated on it. Good for him. And last but not least, Athena reviewed the work and the costs. Everything was done as I'd requested and at the price I expected to pay. Well done on all accounts.

CIRE4735

5 de abr. de 2016

Athena and Olivia both handled my service issue. They were both very professional and kept me updated at all times on the progress of my vehicle via texts which was very convenient. Always friendly service and a great atmosphere at Hoffman Audi.

PHILIPSAMUELSSON91

5 de abr. de 2016

Friendly and quick service. Got what I needed for my car, and was able to spend time in a great comfortable lounge while I waited.

VYBORNOVAT

5 de abr. de 2016

Great Service for 25K. Quick turn-around-time. Answered all the questions I had about the paint markers. Overall, was satisfied with my recent experience.

MLONN

5 de abr. de 2016

I thought Liz did an excellent job with communication in general. Friendly, professional and responsive. Kept me up to date with the progress of the repairs and explaining answers to questions I had. Cost seemed high to me for certain repair items but so far I'm pleased with the results.

MARCELALVAREZ726

4 de abr. de 2016

I am very impressed with the great service that I received. I am very satisfied with the professionalism and cordiality of the employees. They explained clearly what to expect and I receive what I was looking for. I will come back as many times I need to.

KWALLACE20

4 de abr. de 2016

I worked with Stacey at Hoffman Audi and she made the process enjoyable and seamless from start to finish. I highly recommend them and I am so happy with my lease!

GG

3 de abr. de 2016

I had researched and looked at several brands of vehicles. Steve set up test drives in the Audi Q5. It impressed me and I purchased.

CVAZQUEZ

2 de abr. de 2016

good experience, Elizabeth was great to work ...but the fact that I need a 25 word minimum to complete this review is annoying....truly annoying multiple attempts to submit..won't fill a review out next time unless this is resolved...thank you

alyaudi

1 de abr. de 2016

Due to a minor incident, I had to bring my car in to have the tires replaced. I was also planning on having the car aligned, but I forgot to mention that my sunroof was rattling constantly. To my pleasant surprise, my car was silent when I picked it up. Jason noticed the rattle & the technicians took care of it without adding any additional time on to my repair. Every time I go to Hoffman, I work with Jason and I feel like I can trust him to take care of me like I would trust my brother. I really appreciate having a dealership & a service advisor that I can trust to take care of me and my vehicle.

KJINKS0

1 de abr. de 2016

As always Jason went above and beyond to assist my wife w/her Q5. Knowing that my wife can depend on her car and the service reps. like Jason is a great relief.

JJPARK

1 de abr. de 2016

Olivia was extraordinarily professional, knowledgeable, and customer focused. She is a model for other service employees. The service went smoothly, and i look forward to the next visit.

LORENJARVIS

1 de abr. de 2016

I must say the leasing of my car went smoothly and stress free. Stacey Violette was highly knowledgable about the vechicle, ordered exactly what I wanted, took care of my add ons to the vechicle and was ready for delivery to me as I had requested. Drew White in the finance department was equally exceptional to work with. He was able to meet my finance needs perfectly. This was a wonderful experience to work with such competent, professional and service orieninted people in the automobile industry. Thank you Stacey and Drew. Hoffman Audi does it right!!

MICHELLE.PINNACLECONSULTING

1 de abr. de 2016

HOFFMAN AUDI, EAST HARTFORD IS AN EXCELLENT DEALERSHIP IN MANY WAYS, ESPECIALLY THEIR SERVICE DEPARTMENT! I AM A LOYAL CUSTOMER OF HOFFMAN AUDI (EAST HARTFORD) AND WILL CONTINUE TO REMAIN AS SUCH. THANK YOU!

YINZHOU2579

1 de abr. de 2016

Came for protection film application. Everything was setup in advance, People were extremely friendly. Took a loner car to work (2017 new) in the morning and got mine back early in the afternoon. Protection film was done really well. Highly recommend.

RSTERN18

31 de mar. de 2016

Our salesman was very knowledgeable and not pushy. Let me go at my own pace without applying pressure. Once I was ready to commit negotiated a deal that worked for me.

BTAGLIA

31 de mar. de 2016

I continue to be impressed with myHoffman Audi service experiences. I was able to make an appointment the day after my phone call. I used great discount coupons that were mailed to me. The gentleman who checked me in was courteous and moved me through the process quickly. My service consultant, Athena, was knowledgeable and friendly. And let's not forget that complentary coffee, snack bars and breakfast sandwiches. My wait flew by in their comfortable lounge.

JRBELAND5

31 de mar. de 2016

Great experience! Stacey was very easy to deal with. Honest and upfront about every detail. She answered every question we had. We drove home with a new Audi Q5 feeling confident and without any buyers remorse! Well done Stacey! Thanks again!!John and Paula Beland

Brendan

31 de mar. de 2016

Brandon and Dani were absolutely fantastic to deal with. This was by far the best experience I've ever had with a car dealership. Brandon was my sales consultant and he was tremendous. It was nice having him drive first to show me some features and then let me drive, especially in a "real world" situation! The fact that he was able to answer every one of my questions without hesitation (and what I now know is correctly) is truely impressive. No pushy sales tricks, no upsells, just letting the car sell itself and helping where needed. I can say that after nearly 20 years of buying and selling you are the best I have ever dealt with. I also have to point out that in addition to Brandon and his awesomeness, Dani (sales manager) was involved from start to finish and made what was a very difficult deal to get done (early trade in on a lease, extremely competitive numbers from another Audi Dealership) look easy. I know it took a massive amount of work but he never let it show. He was upfront, honest, and helpful every step of the way. He said he was sure that we could figure out a way to get a deal done, and he delivered. All around a great guy and someone that you want to be working with when buying a car.Best advice I can give..........if you are ever in the market for an Audi do yourself a favor and go to Hoffman. Ask for Brandon, ask for Dani, or ask for anyone really. They are truly a team there and will get you the best possible deal.

DOUGLAS.WINKLER

31 de mar. de 2016

Rob went the extra mile and helped me replace my key batteries and took the time to explain future service needs of my vehicle. Ed did a nice job getting to and from work.

MELISSAMACRI9

31 de mar. de 2016

Hoffman is professional and easy to work with- scheduling, staff and quality of service. They don't recommend services you don't need and return your car spotless!! Would recommend.

GREARDON8442

30 de mar. de 2016

I had my car in for a scheduled maintenance service and also for an issue that needed to be determined. My service advisor Jason McGinnis set up my appointment and arranged a loner car for me. Jason kept me informed and the issue was resolved and maintenance performed. Jason as usual was excellent and kept me informed of the progress. Jason also was able to move my service appointment up which was very helpful to me. I cannot thank Jason enough and highly recommend Hoffman.

KATR

30 de mar. de 2016

This dealership deserves all the great reviews. They were responsive, and Peter went out of his way to make sure that all issues that came up were resolved quickly. Would highly recommend.

JENNIFER.HUTTON

30 de mar. de 2016

Liz was great, keep me informed along the process. Waiting area is excellent, even offered me a breakfast sandwich. Only disappointment was that they would not drive me home as it was beyond their service range (10 mins).

FOOTITRYAN5

29 de mar. de 2016

I really appreciate the quick service. My name was recognized by the service manager and I was quickly assisted. My time was limited, but I needed to know why the light came on. It turned out to be a non-issue.

PIANO12385

29 de mar. de 2016

I had a fabulous experience at Hoffman Audi. Everyone was friendly, professional, and helpful. I never felt that I was being pressured or pushed into making a purchase. The sales rep with whom I worked, Brandon, was exceptional. He was funny, easy to work with, and helpful in putting me in to the best car for my lifestyle at a price I could easily work with. I'd highly recommend them to anyone looking for a beautiful new car.

GLENYPINALES

28 de mar. de 2016

The staff is very professional and explained everything with my car in a very detail manner. The level of service a the state of the art facility takes my car maintenance to a whole new level where I'm looking forward to my next appointment. Thank you to all the great staff at Hoffman and keep up the good work.

SARAH.VERRELLI

28 de mar. de 2016

I worked with Adrian who was great! Very friendly and available. However, the office where I ultimately signed all documents did not feel welcoming or best in class. There was an employee who leaned against the wall with his arms crossed overseeing the translations with myself and another employee. He was very nice, however it doesn't help the experience to feel like someone is watching and overseeing in that manner. Also, my terms were different than what Adrian and I discussed (72 months vs 75). This is something that shoulf be brought to the customers attention before you arrive, or at least before you're ushered into the finance office.

DPALTEN

28 de mar. de 2016

Olivia Roy helped me coordinate the service effort for my Audi. She gave me several updates via text during the day, and made the appointment effortless. She followed up with the service techs on the problem to make sure the work was tested.

MYRAKLE23

28 de mar. de 2016

This is the second vehicle I purchase from here. Adrian Hester, is excellent to deal with, the transition from my 14' to the 17' Audi was smooth. He has become a friend over the years. Always in contact, making sure everything is all good. Definitely will be coming back.

jonponti

28 de mar. de 2016

Very happy with Hoffman Audi, as i always am. Thanks again for the work and customer service. Second to NONE! Athena was the very best and i couldn't have asked for a better service rep. Thanks again!

MICHAELDEAN

28 de mar. de 2016

My 5 star rating is due to the excellent experience provided by Mark. Everything was as easy and comfortable as I could have asked for. As purchasing new vehicle can sometimes be stressful, this was certainly not the case as Mark went above and beyond expectations. I will definitely be returning for business once my lease is up.

A3

25 de mar. de 2016

My 5 star rating is based on the excellent sales help I had from Mark Natter. This was my second car purchase through Mark. He is a true professional- knowledgeable, respectful and supportive through the car buying process.

OYPTTOCS2003

24 de mar. de 2016

Jason was great. Helped out with everything. Made sure I was comfortable in the waiting room. Made sure all my concerns were taken care of

Zaiba

23 de mar. de 2016

Everyone at the dealership is welcoming and explains everything in full! My overall leasing experience was as easy as can be! Will definetly return for my next car!

EPASNIEWSKI

23 de mar. de 2016

First of all, I would like to thank Rob Hlasyszyn for making this visit a comfortable one. For my very first visit, I was told my engine needed new pistons for an oil consumption problem I was having. He gave me a nice loaner and said, "Dont worry. Ill call you when its all set" I picked up my car later that week and havnt had a problem since. The oil level never dropped. Hoffman Audi is a no-nonsense service dept. Lastly I would like to commend Audi itself for standing behind their product and covering a repair like this under warranty. Thanks again!

TOSHAM24

22 de mar. de 2016

Customer service at Hoffman Audi was great. My car is not an Audi but they took great care to schedule me in and had a loaner ready when I arrived (thanks Rob). They even gave me a walk through the loaner car so that I was familiar with the functions. I'm very pleased with Hoffman Audi service.

Mark

22 de mar. de 2016

The Sals Team at Hoffman Audi is outstanding. Brandon Chin's knowledge and passion of the Audi brand was cantageous. He worked hard to understand my needs and budget and guided me through a low pressure, pleasurable experience. Brandon got me into the car of my dreams; a flawless 2013 A8. I have not stopped smiling since.

KATHRYN.THAISZ

22 de mar. de 2016

Stacey was wonderful. Extremely knowledgeable and patient. She took the time to explain the features in my used vehicle, and answered every question that I had without hesitation. She was easy to talk to, pleasant, and helpful. She even followed up a few days later to make sure I was satisfied with my vehicle. Tony also took the time to explain questions we had regarding the trade of our vehicle, made sure that we understood the process, and was overall a great guy to work with. Customer service was top notch!

Dan

21 de mar. de 2016

It was the first time I was buying an Audi A8 from Audi of East Hartford. The experience was just fantastic, Steve Steller was my sales consultant and he did everything to make this a very pleasant and easy event. The price was right, he waited for me at the airport, since I flew in from Illinois, the car was spotless and in a very short time I was on my way back. I would recommend this dealership to anybody who wants to buy an Audi, the dealership and Steve are highly recommended.Thank you !

JIM19

21 de mar. de 2016

i wait for my vehicles and work in the lounge. the lounge was comfortable and everyone was friendly. My vehicle was done in the projected time frame.

REDHAWK945

20 de mar. de 2016

Very profession and all work was done on time. I was notified during the day as to how my car was coming along. Everything was done as quoted.

WFLYGE

18 de mar. de 2016

I had Emergency radiator issue from out of town. Took me in right away and did a thorough diagnosis and service of the issue. Great job Hoffman!!

DONALD H.

18 de mar. de 2016

I lost one of the two keys last September, the car is garaged and we leave the key in the cup holder at night. Went to get the car Saturday morning and the car was locked. I still don't know how this could happen with the key inside the car? I called East Hartford Audi Service and they directed me to Audi Roadside Assistance. Someone directed by Audi Roadside Assistance came to my house in about 35 minutes time and got the car open. I Subsequently replaced the lost key and had it programed by Audi East Hartford . The explanation for the lock out by Audi service was that the battery in the fob might have been low so they replaced it. They said these keys do a lot more than ones' in the past. My fob battery was about 14 months old. My suggestion is to replace the fob batteries once a year, or as Audi service suggested, at every oil change. They will change out the batteries if you want them to!

SSOHN

18 de mar. de 2016

First rate experience!!!Andrew Daniel is a tremendous salesperson. He is knowledgeable, responsive, and professional. Andrew was able to work with his internal team to deliver the best deal among every Audi dealership in CT and Western MA. Most of all, he has integrity, and has followed through on everything from day one. I highly recommend him and his team at Hoffman Audi.

MBLOVISH

18 de mar. de 2016

Excellent service. Was able to drive in, get my loaner, and be out in about 15 minutes.Everyone I dealt with was pleasant, service with a smile.The best part was that when I picked up my car it had been washed! Nice little surprise, and there were no spots on the car!

BRM0

18 de mar. de 2016

We were comparing the Audi Q 7 to the BMW X 5. The Audi seemed a superior car in many ways.Our salesman, Peter Helou was outstanding.

ARZAY7

18 de mar. de 2016

Brought my Q5 in for routine maintenance. I was greeted right away by a service rep, escorted inside and provided a loaner for the day. I couldn't ask for any better or faster response to my needs.

CANTORSHARI

17 de mar. de 2016

The service was comprehensive, fast, complete and friendly. They provided good communication both by phone and text. Ample rides available to and from my office.

HOWELL.TIFFANY

16 de mar. de 2016

I would like to comment on the outstanding customer service received by Brandon Chin, and the team at Hoffman Audi. Without a doubt, Brandon, has been the best sales person I have dealt with in many years. From my first call to him, he was professional and responded to me quickly regarding getting into a new vehicle. He worked well with me to discuss my needs and quickly followed through. Brandon has the integrity I am looking for in a sales person and it was worth my while. Everything he did was honest, straight forward and he delivered on my expectations, right through to the delivery of my shiny, new Audi vehicle. As well as providing availability and accessibility to ensure that I was happy with my new vehicle. I sincerely hope Hoffman Audi( and all of Hoffman) will work to hire employees like Brandon Chin to represent the excellence of Hoffman Audi.

RICHS

16 de mar. de 2016

Peter and GM James made the car buying experience straightforward, relaxed and very pleasant. Our trade ins were a little complicated, but they helped us through it and gave us a very good deal. I will buy from them again.

Mimmi

15 de mar. de 2016

We stopped at the dealer to get a flat tire fixed. My husband was wondering around the show room and noticed the new beautiful Q7. He was approached by Adrian who answered all the questions and was happy to show us the car and take us for a drive. The color my husband wanted was not available and we were told it would take up to two weeks, but after three days we got a call that our car was ready for pick up. James, Jackie and Adrian made the process super smooth again. This is our 5th Audi we purchase and they never disappoint at Hoffman Audi! Thank you!

EMONTGOM

15 de mar. de 2016

Dylan was very attentive - spent time showing me how to use all the many features in the vehicle and was very pleasant to work with ! Overall a great car buying experience !

Tiffany H

15 de mar. de 2016

Phenomenal purchasing experience! My Sales Specialist, Brandon Chin, was excellent! From introduction to driving out with my new car, he exemplified phenomenal customer service with a great sense of humor! He was very understanding and patient throughout the process. Sales Management and Finance were also very superb throughout the process. I would highly recommend Hoffman Audi!!!

JILLCAREY2

14 de mar. de 2016

I brought my vehicle in for a recall. The transaction was quick, easy, free, and friendly, and I got a free carwash!No complaints here!

LLLP

14 de mar. de 2016

After dropping off my car for an oil change and to investigate what I perceived to be a lack of power, I was provided with a loaner vehicle, and then surprised to learn about the need to replace several components. My Service Representative kept me informed with daily updates, progress reports and estimated date of completion. I have picked up my car and it has performed wonderfully. Thanks to the talented and skilled technicians and staff.

KENNETH.G.GORDONJR

14 de mar. de 2016

Top notch as always. My car was ready when they said it would be. they were very flexible with the loaner - both at drop off and pick-up.Pleasure working these guys.Ken

PSCOTTCUMMINGS

12 de mar. de 2016

Their service is pretty good. They took too long to answer the phone. They are too expensive for the labor charges. Need to be more reasonable for prices.

KRISGRAY3

11 de mar. de 2016

The service was top quality, definitely the best service I've ever recieved. Owning and Audi pays off in so many ways. They take superior care of there customers which is an A+ in my book!!

BKATSPT

11 de mar. de 2016

30K service. Dropped at 7 AM, got a quick loaner car and I was off. Service was done by 10 AM. Very easy experience. Much appreciated.

MPHEMPHILL

10 de mar. de 2016

Class act team. Very willing to work with me and not be pushy at the same time. Very friendly and made the process easy and seamless. Would recommend Peter and his team to any of my partners looking to purchase a product from Hoffman.

JNJ1097

10 de mar. de 2016

Fantastic service! High quality workmanship and attention to detail.Very friendly and helpful staff.We are extremely satisfied and would gladly purchase future cars from Hoffman Audi.

FELICEK

10 de mar. de 2016

Jason McGinnis did a great job getting my car serviced and detailed. I've never been treated so good at a dealership but I've never had such a great car like the S4. I regret that Audi will discontinue selling cars with a manual gearbox. I hope that changes by the time my lease is up. Thank you.

BOB.COOK

10 de mar. de 2016

Will has been great to deal with. He makes sure everything taken care. Olivia took excellent care of make sure the process was easy and all items were completed. Fast and dependable service. Great team.

LMUSANTE

10 de mar. de 2016

The service experience at Hoffman Audi is exceptional. From the minute I walked in the door, I feel respected, cared for and secure - which are the cornerstones to a successful business. Athena was very knowledgeable with what was required for the service maintenance and I was well informed via text messaging as to the status of the service appointment. I want to also recognize Tony who I worked with to secure a loaner car. As this is my second time loaning a car while my car is being service, Tony has provided excellent care and attention. He knows his stuff is very efficient and effective with his work. It's not the service that is important, it's the experience that the customer walks away with....feeling secure, respected and cared for!! And, that's how I feel at every service visit. Thank you Hoffman!

mreiser18

9 de mar. de 2016

Stacey from the beginning knew exactly what I wanted and in just one day, she found the car I wanted and had the paperwork right there ready to go. She told me when it would be in port and when it would be expected to be delivered. She is so knowledgeable, super fast in terms of getting back to you, will answer any questions, from yes/no's to long ridiculous ones. She gets things done and I have purchased many cars over the years from many dealerships across from the country and can with full confidence say, that Stacey is the best salesperson I have ever dealt with. GO SEE HER FOR A NEW OR USED AUDI!!

VWOOLRIDGE

9 de mar. de 2016

Alex was my designated service consultant on my most recent visit. Alex, like all of the team, was professional, friendly, knowledgeable and willing to make my experience as positive as possible, Like going to a hospital, nobody wants to be there, and all we want is for everything to be fixed so they can get back to our normal routines. This service team understands that. Alex advised me when I dropped the car off that they didn't have any loaners. We all thought that if the service problems couldn't be resolved that day, then I'd pick up my car and reschedule that coming Monday. However, the diagnosis revealed a potential risk of the car shutting down (on the highway) if I drove it home. Since I knew there weren't any loaners available I started dialing the phone to reach out to friends to bum a ride up and down the highway. But Alex instinctively understood my problem. I also believe he understands the answer to the fundamental question of, how would I want to be treated if I were in their position? Of course I wasn't expecting any manna from heaven, but I was able to bum a ride from a friend, and just before we approached the highway ramp to 91N Alex called and said he had a loaner for me. So instead of heading north we headed east to the dealership. My friend is a very good friend, but deep inside we all prefer not to be burdened by other people's problems. In reality, Alex's call solved two people's problems. The point is this; you just can't beat that kind of service, nor can you put a price on it. Well done my friends, well done!

Peter Tessner

9 de mar. de 2016

The service experience at Hoffman Audi is straightforward and transparent. My 16 year old A4 Avant is given thorough attention, but always within the parameters that I set. My longtime service advisor Jason McGinnis knows me and the car and is unfailingly courteous, friendly and efficient. We all know that dealer service tends to cost more than an independent garage. In the case of the service department at Hoffman Audi, the attention to detail and the willingness to help a one car family keep on the road in a safe well performing car is well worth it.

KCordero

8 de mar. de 2016

Steve took his time to go over my options as far as leasing or purchasing. In the end, I felt more comfortable leasing a new car. Steve did not pressure me at all to make a sale. Steve was professional and thorough in reviewing the features of my car. Steve even made sure my phone was paired to Bluetooth prior to driving off the lot. The entire team at Hoffman Audi of East Hartford was pleasant to work with and did not pressure me in the least. I do not have any complaints about my experience and plan to return once my lease is up for another vehicle.

BOBBIE0

8 de mar. de 2016

Athena was courteous and professional. I would recommend Hoffman Audi to other Audi owners for service. My Audi is new so this was the first service.

JRABENZ

8 de mar. de 2016

Spoke with Adrian Hester via phone and visited 1 week later Drove 85 miles from RI I am very particular and Adrian showed the vehicle exactly as describedThere was no pressure to purchase

MBENNETT0

8 de mar. de 2016

From the moment I brought my car in for service until I completed repair, I was aware of the actions taken and the support provided.

DOMINICK.MAJOR

6 de mar. de 2016

The overall experience was positive, there was one minor hiccup with the sales experience (where I was asked if I was serious about doing business with Hoffman - which I found a little bit direct), but other than that, I was very pleased with the experience. Steve was friendly, knowledgeable, and very easy to work with. I love my car and would definitely recommend this dealership to a friend.

DSASPORT

6 de mar. de 2016

We ( my Wife and I )are always pleased with the prompt efficient and friendly customer service. Hoffman Auto and the primary service advisor that we have been dealing with for the past 13 years are to be commended. Great customer service and loyalty which keeps as loyal Hoffman Auto customers.David & Lorrell SasportasI

Scott

6 de mar. de 2016

I had a paperwork service issue with my 2014 Q7 and happened to be lucky enough to be sent to Athena for help. She was probably the best customer service rep I've ever dealt with anywhere. Every aspect was handled so quickly and professionally, it was unbelievable. I'll definitely be asking for her whenever the need arises.

kgrei1

6 de mar. de 2016

I was looking for a new car for myself after some bad experiences elsewhere. I believe the customer experience is extremely important and I set a high bar. Kevin Warriner to Adrian Hester to Jackie Smith, all demonstrated exemplary service. This was my first experience with Hoffman and I will be back, whether to service our cars or when seeking out a new or pre-owned car in the future. They live their brand of 'Driven by Trust'.

RALLM7

6 de mar. de 2016

Andrew searched high and low to get me in the exact 2016 S4 I was looking for. He was available by phone or email to answer any questions I had and was extremely open and trustworthy in our communications. Took the time to walk through every feature of the car with me on the day I picked it up. Would absolutely recommend Hoffman Audi of East Hartford and Andrew to anybody looking to purchase a new or used Audi.

MARE10230

5 de mar. de 2016

I was looking for a Cetrified car and after doing some research I went to Hoffman Audi and was greated by Adrian Hester. My husband and I told Adrian we were looking for a used Q5. Adrian was extremely helpful and very knowledgeable. We test drove a 2015 and I knew as soon as I sat in the car this was the One for me. I had been looking for one for a while and have been to a lot of dealerships. Hoffman won my business because of Adrian. He takes an interest in the people he is dealing with and goes out of his way for you. The Hoffman dealership is lucky to have him as a sales advisor. I will definitely steer people to Adrian. Hoffman has a Great bunch of people to do business with. I will do business with them again.

MICHELECOOK

5 de mar. de 2016

My tire pressure light was on in my A6 TDI and one of the tires was quite low so I drove it to the service center at 9 am without calling in advance. They immediately arranged to check the tires, check a squeak in the break and get a quote from the body shop on replacing the side mirror that was cracked. They had me in a ride home minutes later. They called me 2 hours later, everything was done including the mirror (the part was available so they went ahead and repaired it) as well as the service that was due in 500 miles. They came and picked me up in the afternoon. Seamless and professional.

PS_66

4 de mar. de 2016

The experience with the Hoffman team was very smooth and they worked with me to coordinate all of my requests to make the transaction smooth. Andrew was extremely professional and attentive to my needs to make sure my first Hoffman experience was an excellent one. I would recommend this dealership and team to others.On top of the excellent service, the dealership was extremely competitive from a pricing perspective as well.

JR0YYY

4 de mar. de 2016

Going into an Audi dealership as a 22 year old guy wearing jeans, I did not expect to be treated with such welcoming and happy people while shopping for my GTI at Hoffman Audi. I would recommend this dealership to anyone!

GARY15011

3 de mar. de 2016

There should never be a line for car to be washed. Have the mechanic take it through as soon as he is done with the repairs.

KMCCOY0

3 de mar. de 2016

Work that I had requested to be done never made it onto the work order so I had to return to the dealership twice. I was quoted a price of $880 plus tax for a heating fan replacement, but when I picked the car up it cost $1,200. My dashboard settings had all been reset to factory settings- Hoffman charges for concierge service prices and I feel attention to details like that should be included.Jason McGinnis has texted me to apologize for the mistake on the work order and has offered a free oil change to make up for the price difference in the fan, so that helps a bit.I will say that the young woman at the payment center was a delight and pleasant to deal with.

ASHLEYRRT1313

2 de mar. de 2016

Slyvester was great personality easy to talk to and ask questions. Great salesmen. Jackie was quick with papers but explained all in a simple way. James made sure my visit was perfect

KRSM1015

2 de mar. de 2016

I just thought the back and forth negotiating process would be painful but it wasn't. Really what it boiled down to for me was that by the end of the sale I felt like I bought a good car, and one that Hoffman Audi will stand behind (CPO Model). I was made to feel comfortable at the dealership at all times, and before I took the car home Adrian went through every part of the car and easily answered any questions I had. Mark Natter also followed up with me a week or so later to see I was pleased with my purchase.

PJANUS

2 de mar. de 2016

Everything went smoothly. The work was done on time. The loaner car I was provided was excellent (A-6). I have nothing further to add.

GREGORY.LAINAS

2 de mar. de 2016

Very kind staff. Athena represented your company most professionally. The work was completed quickly and the communication was great. When I first arrived all took care of me.

Dr. Joe

1 de mar. de 2016

I had a great time going to Hoffman Audi. I am now part of the Audi family, and am loving it! I bought a 2017 Q7 totally blinged-out. I feel like a super hero. Thank you Hoffman Audi for making my dreams come true!

BKWILSON2US

1 de mar. de 2016

I was very inpressed with the service at Hoffman Audi! They were able to make an appointment very quickly for service. Plus they were able to offer a ride to my home or place of service. Everything was done professionally and with great attention to detail. Thank you Alex for making the transition to a new car easy! Adrian was a great person to deal with in sales. Even though I did buy my car at that dealership, he still offered to help me learn about my new car! It is very rare that you see that integrity in car sales. I feel that I can trust everyone who works at that dealership. I wouldn't go anywhere else!

SBOOS

1 de mar. de 2016

Once again Hoffman Audi has delivered on customer satisfaction. I was able to easily schedule my appointment, was afforded a complimentary vehicle while my A7 was being serviced, and was in and out of there in less than a day. The parts department also changed my key-fob battery without charge.Missing from below is the "Loaner" guy who was also pleasant.

Donald N

28 de feb. de 2016

I brought our new Audi Q5 into the service department to get a determination as to whether a certain part should be replaced ; Jason McGinnis and Elliot Matos were involved in this decision and agreed that a new part was the best approach .Initially I was told that it would take 8-10 weeks for the delivery but after a couple of weeks Jason called to let me know that it came in and I could schedule an appointment ; Jason arranged for a loaner vehicle while our Audi was being serviced .In every respect this was a very positive experience and we thank both Jason and Elliot - I'd also like to mention that when I returned the loaner late in the day a young man and young lady helped me with the paperwork and I was on my way in a short time - unfortunately I don't remember their names but I would recognize them .

Joani2181

27 de feb. de 2016

I brought my 2016 Audi Q5 in for it's first service appointment. I was immediately taken care of by Liz (even though she was taking care of a previous customer) and set up with a loaner as soon as I stepped out of my car. I told them I had only one concern being that my brakes squeak in the cold weather when I initially start up the vehicle. The technicians were so thorough and although they had to keep my vehicle overnight I was able to pick it up the following afternoon squeak free! Everyone from the service advisor to the cashier and everyone inbetween were very professional, friendly, and informative. I actually walked out with a smile on my face; even after I paid :)

BDELCONTE7

26 de feb. de 2016

I was in twice for repairs and service was excellent. Athena went out of her way to assist and work with the insurance carrier on my claim.

EMILIO.SFORZA

26 de feb. de 2016

Very nice people attentive to my needs and keep me up to date as to what was going on with my serviceI was pleased with the outcome

CDELPHA1

25 de feb. de 2016

Rob in Audi of East Hartford service is always accommodating. I was able to get in the very next day and he even met me before opening so I could get to work for 7am. Amazing experience.

GDELEHANTY

23 de feb. de 2016

I totaled my 2014 Audi A-6 a couple of weeks ago. I leased it from Audi through Hoffman Audi of East Hartford and had worked with Dylan Bigge when I did so. Even before my car was confirmed as being totaled, I called Dylan to find a replacement. He quickly located a 2016 Audi A-6 with the exact features I wanted and having the exterior and interior colors I preferred. Once I knew my old car was totaled, I went to Hoffman Audi and got the new replacement car. Dylan and the manager who handled the lease were as efficient and pleasant as could be. I wish I hadn't been in the position of needing a new car, but given that I was, I didn't hesitate, and won't in the future hesitate, to work with Hoffman Audi of East Hartford again.

ROGER777

23 de feb. de 2016

I came in for a service visit for a few small issues I was having. While I was waiting to talk to the service tech my salesman Steve Stellar came over to say hello and went and got someone to help me. It has been over a year since I bought my Q3 but Steve always makes a point to say hello and make sure I am taken care of. The rest of my visit I worked with Athena who is always cheerful and has great energy. She was very good with me on the phone when I made the appointment and very nice and helpful throughout the visit. She really makes coming in for service a pleasure.

DSJUDD

22 de feb. de 2016

Everything was quick and efficient. Steve was good about keeping me informed as to my order status and even picked me up to get me so my husband wouldn't have to take off work. Love my car and was the best car purchase experience I have ever had - and I have bought more than a dozen cars in my life. Thanks Steve and Audi!

BRUCE.ABERLE

22 de feb. de 2016

Nice visit for an oil change - My wife and I both have Audis so I visit more than most customers. The service is efficient and the accommodations are very good.

KWOLFF

22 de feb. de 2016

Excellent service and less than 24 hr turnaround time with a 50k service and front brake job. Felt taken care of by the staff at Hoffman.

JACKIEBORKOWSKI

22 de feb. de 2016

Service was quick and no wait time at all. In and out... Personal was very friendly and they seemed to be waiting for me.... Love it!!!

EPASNIEWSKI

18 de feb. de 2016

This is our first Audi. My wife loves the car but its consuming oil like crazy. Rob took the car in the same day i called and gave us a loaner for the day. We picked up the car in the evening and he explained to us the "oil consumption test" in terms a normal human can understand. We will follow his instructions and return for a re-check. Rob has to be one of the friendliest service advisers I've dealt with in a long, long time and his knowledge of the product is overwhelming. Hoffman's is lucky to have him as part of their team.

SHOE3303

18 de feb. de 2016

Consistent professional and friendly service - reason I have bought and had my three Audi A-4s serviced at Hoffman is the consistently high level of focus on the client. The service team always makes sure I have a clear understanding of what services need to be done and the level of importance of any issues that are found.

MrJackson

17 de feb. de 2016

After coming in with a tranny issue on my '13 S4, I was told there was a slow leak one of my tires- caused by a construction staple which left two small xxxxx. They removed the wheel from the car, and the tire from the wheel - expecting me to shell out $280 for a new tire. They insisted the tire was ruined and beyond repair due to the TWO xxxxx (plug/patch). Needless to say, I left on a donut.After consulting a tire professional, I decided I would like them to plug it. However, when the aforementioned tire professional physically examined the tire, they pointed out that whoever had removed it from the car (Hoffman) had buffed the inside of the tire down to the cords (in an attempt to plug it), effectively ruining the tire.After returning to the dealer, the hassle I had to go through to get them to comp a tire was ridiculous. For a dealer that rakes in thousands on daily basis on car service alone, a single tire shouldn't even dent their profits. I must stress that this was not the decision of the service consultant, but their supervisor. What irks me isn't the hassle I had to endure, but the fact that they TRIED TO PLUG the tire, buffed it down to the cords, ruined it, and then told me that the tire couldn't be fixed because there was two xxxxx. This dishonesty from such a renowned dealer was surprising and extremely off-putting.Again, I would like to iterate that I had a positive experience with the service consultant himself.

JHOLDEN0

17 de feb. de 2016

As always, Hoffman ( Rob Hlasyszyn/service) was able to schedule my service date in less than 5 days, arrange for a loaner, and the department had my service done within on day. Everyone is always friendly and accommodating.

DLSIMON

17 de feb. de 2016

Jason McGinnis was wonderfully helpful. He's one of those people who inspire confidence. My visit was a result of an emergency situation and I was certainly anxious about what was going on. But, Jason managed to calm the anxiety and solve the problem rapidly.

review1

16 de feb. de 2016

I had originally scheduled a planned maintenance appointment for Saturday. The day before my appointment, my car had a warning. I called Audi to see if thy could squeeze me in for my service a day early and provide a loaner vehicle. With less than 5 minutes notice, they took my car and I was on my way to work in the loaner. Very impressive. I got the car back that same day and they even performed extra checks to make sure they understood why I received the warning. They also clean the car nicely when you bring it in for service. Looks just like new!

epatel

15 de feb. de 2016

I have been going to Hoffman Audi of East Hartford for the past 10 years for all my Audi service needs, both routine maintenance and unforeseen issues. Rob Hlasyszyn has been fantastic to work with during this time. Each time I drop off my cars he keeps me well informed of the progress and goes out of his way to make sure that my cars are taken care of quickly and correctly the first time. Rob is my go to person for all my Audi servicing needs... and that is not changing as long as I keep buying Audis!

FERFIRE89

15 de feb. de 2016

First time visiting this shop and it was a great experience. Everything was done quick and professionally. I had a minor repair needed, and it was done free of charge.

PJFORREST71

12 de feb. de 2016

Olivia was informative and polite. .. I will let my friends know and tell them to try it out...definitely I would go back. .. thank you

GCPLUDE

12 de feb. de 2016

I was in for a recall service on my car which I decided to wait for. The work was finished quicker than the projected time and I was out of there with the repair done and a nice clean car.

girishddesai

11 de feb. de 2016

Overall good experience, The only issue was the Dealer Fees - The Autotrader.com and the initial paper work had $429 & later it was $499! I paid $499!!

TFASOLO01

10 de feb. de 2016

Jason was awesome as usual. He is accommodating all of the time. He's attentive to my needs and is eager to provide exceptional service. My check engine light came on and called for an appointment which he managed to squeeze me in and took care of me. Service was 2nd to none!

JM9002

10 de feb. de 2016

I'm reviewing Sylvester from when I bought my car and Alexis from my recent service. Both were beyond words helpful, friendly and knowledgeable. Literally telling all my friends interested in buying an Audi to go to Hoffman in East Hartford. Sly was the man and worked with me to get a great price and deliver the EXACT car I wanted. Alexis was super helpful and speedy with services and ordered me a replacement tire , contacted me, had it on and washed my car within 2 days. Exceptional service.

BRITTDUSZA

10 de feb. de 2016

From the moment I walked into the door of this dealership, it was an amazing experience. Dylan was knowledgable, professional and approachable. Antholy the sales manager introduced himself right away. They were not pushy, but helpful. Would recommend then in a hearbeat!!

benchmark_solutions_lemoore

10 de feb. de 2016

Olivia at Hoffman Audi (East Hartford) is the best service consultant I have encountered during business with. She is professional, considerate, helpful, and knows her stuff. Because of Olivia, Hoffman Audi will remain #1 on my list. Great Service!

James Holden

10 de feb. de 2016

Great experienceat Hoffman Audi. quick, available, loaners always. Asst. Manager, Rob Hlasyszyn, makes ithappen for me...sevice process is smooth as silk!

CLAIREOSMITH

9 de feb. de 2016

My husband and I were very pleased with our car buying experience at Hoffman with Adrian Hester. He was very helpful locating the Q7 in the color I preferred and carefully explained how to use all its features when we picked it up.

K_PERUGINI

9 de feb. de 2016

After more than ten years driving Lexus, I finally decided I was ready for a change and purchased a brand new Audi A-6. The whole process has been a joy from my initial visit to picking up my new A-6!! The car is so sporty and a BLAST to drive!!! I've only had the car 4 days so I'm still learning all that the car has to offer! The new technology is outstanding!! :)

FGWAY33

9 de feb. de 2016

I have had my 2010 A4 serviced several times as part of its maintenance plan, most recently yesterday.Hoffman Audi provides the best service experience I have ever encountered and I've been driving and owning vehicles for 40 years.First, I was able to get a loaner that's the same model as my car -- that's great because you know how it works and where all the buttons/switches/levers are. You just get in and drive. The loaner process is quick and easy.The service folks treat you like a VIP. It was snowing when I picked up my car and it was cleaned off and ready to go when they turned it over to me. They made sure everything was just right.Finally, the service is superb. They pay great attention to detail with the vehicle as well as the customer.If you're thinking about an Audi, or own one already, I would strongly recommend Hoffman Audi for all aspects of the car ownership experience.

DGRIFFIN0

9 de feb. de 2016

I went down to the dealership looking into buying a used car. Sales person was knowledgeable. I felt no sales pressure. they did everything with a great deal of professionalism. I would definitely recommend Hoffman to others. Dave Griffin

386675974

8 de feb. de 2016

Impressed with Professional and friendly service . .only take my car to Hoffman Audi dealer with trust and drive home happy. Strongly recommend Hoffman Audi dealer .

NORIKOROSSI

5 de feb. de 2016

From the moment in till the service was done, it was as good as any service visit can be. Breakfast sandwich was a treat too.

GREARDON8442

4 de feb. de 2016

My car was in to have a part put on and my service advisor Jason was excellent and made all necessary arrangements for me including a loner car. Jason kept me updated on the progress and my car was ready when promised. Tony who coordinates the loner service was as usual excellent. It was an excellent experience. I will continue to recommend Hoffman to friends and people who ask.

SQ8883

4 de feb. de 2016

love the q 5 .salesman , sylvester evans was phenominal , truly he was a major factor in buying the car . the guy is a true asset to your group !

JAYGERSHMAN

3 de feb. de 2016

The service at Hoffman was super efficient. Checked in and had a loaner in 15 minutes and returned to find my car super clean and ready to go.

JKOWALESKI

3 de feb. de 2016

I had my Audi serviced on a Saturday and everything went great. It was the first service that needed to be done and I was very pleased. Athena was the best.

ALEX8

3 de feb. de 2016

I went to Audi Hoffman to lease a new Audi S3. Adrian was great. Explained me everything very well and answer all my questions. After 2.5 hours I left the dealer with a awesome new car. :-)

JAMORIART

2 de feb. de 2016

Wanted to test drive a new model because I had a A4 previously. Adrian took me for a test drive in a new A4. I soon realized that I might prefer the smaller A3. Without hesitation, Adrian sent me a link to a car that he would recommend. I came in, test drove it and within the week I was driving it home. The purchase was so easy, and I feel so confident in my purchase. Its a wonderful feeling!

THOMAS.LANG

2 de feb. de 2016

Olivia was very well informed and kept me updated throughout the day via text. She is very professional and represents Hoffman and the Audi brand very well

GREG9

2 de feb. de 2016

I had a high pitch brake squeal at slow speeds just before the car came to a complete stop. However, this problem appeared to be weather and temperature related and was not constant.I was not able to reproduce the sound initially and requested a second appointment.At which time there was a loaner car waiting for me and the problem was fixed within the same day.The work performed was perfect, no more squeal and I feel the brakes operate smoother than they did before.I appreciate getting my car back freshly washed and vacuumed.

DSAGEMAN

28 de ene. de 2016

Scheduling easy, staff friendly and efficient. Very nice waiting room with coffee, comfortable chairs, and free wifi. I would definitely recommend Hoffman Audi service in the future.

EDDIET0

27 de ene. de 2016

Purchased my first Audi from Hoffman Audi Hartford. Mark was great and there was no high pressure sales tactics. I have purchased multiple vehicles from Mercedes and BMW dealers in the past and I have to say that this one was the smoothest. Mark was very informative, but laid back. He allowed me to ask as many questions as I wanted and at no time pressured me to buy the vehicle. In the end I asked to purchase the vehicle the same day and they did everything they could to have the car ready for me. I have had my new A8L for a week and I LOVE IT!!!! Thanks Mark and Hoffman Audi. I will be a repeat customer in the future

KAREN.BUSTIN

27 de ene. de 2016

Athena was extremely helpful with our most recent service visit. She knew that we had another appointment and personally ensured that our service was completed early. We are very impressed with Athena's dedication to her customers and look forward to working with her again in the future.

SREEKANTHKANTHETI

27 de ene. de 2016

I should say that my experience with this dealer service is very disappointing. I took my Audi Q7 for service and an issue with my trunk open light on the dash and multiple bulbs burning out. Initailly they changed the bulbs and said they fixed the trunk light issue. As soon as I drove my car out of the service center the light came up. Months later I have same issues with multiple bulbs burning out and the service folks told me that a harness need replacement and that will take care of this issue. They replaced the harness and fixed the trunk open warning light issue. As soon as I reached home the trunk warning light came back. After few months multiple bulbs burned again. Last week I took it dealer again and this time that said a latch needs to be replace and nothing wrong with the electrical and bulbs are burning out just like that. They fixed the trunk open warning light by replacing latch and some parts.. As usual after returning home the warning light came on. Now Iam waiting for the bulbs to burn. I honestly believe that this dealer ship needs to re evaluate the technical skills of their technicians.

ABUL

27 de ene. de 2016

Great experience each time for scheduled maintenance work on my Audi Q5 2013. Pleasant staff and loaner car ready in minutes. Service done meticulously. I intend to service it from this Audi service center in future.

JOBREGON

26 de ene. de 2016

I took my car in the other morning for an issue relating to a vibration in my brakes. Athena, my service advisor, was attentive to me and my concerns. I had a truly awesome experience at Hoffman Audi thanks to Athena.

KEVIN.PARKER

26 de ene. de 2016

Great service from Sly and I liked how the departments worked in conjunction to make me feel I was being taken care of. Impressive service.

ALEXANDERJLEVY

26 de ene. de 2016

Phenomenal service! I always use Hoffman Audi for my vehicle's servicing. They are quick and offer a shuttle service to take you home and back if need be.

ONEILLSCT

25 de ene. de 2016

The appointment was for the repair of a factory problem. Everything from scheduling to execution was seamless the demo car and paperwork were ready and waiting game for me. In and out in 15 minutes. Great job.

KERIXON

22 de ene. de 2016

Drop off and ride to and from work is very efficient and pleasant. Services were well done and details and expert technical staff are always reliable. thanks!

joan_michaud

22 de ene. de 2016

Top notch all the way. Courteous and friendly service staff. Wouldn't go anywhere else, always a pleasant experience from start to finish. Audi's forever!

netagain

22 de ene. de 2016

I had a headlight out and they were able to get me in right away. I had to schedule last minute and they were very accommodating. I utilized the shuttle service and the driver arrived to pick me up on time despite busy Hartford traffic. Overall good experience. Jason kept me up to date throughout the process. Check out procedure was prompt and staff there a very friendly and courteous.

TJLAGOWSKI

20 de ene. de 2016

Greeted and processed in a timely manner upon arrival, kept me informed of progress and suggested recommendation, with estimated cost, did only what I requested. Completed on schedule.

ROBERTPITOCCO

20 de ene. de 2016

Hoffman Audi is fair, professional and customer friendly. The sales rep was patient, comprehensive in her explanations and responsive to all of my needs and questions. I have been a customer for over 10 years and am now on my third Audi with them.

jcastill219

20 de ene. de 2016

Hello, I purchased my Audi 5S 2012 in 12/10/2015 and my experience with my sale Rep Dani Sayeh was perfect and with manager James Aiello.Thank you for your excellent servicesJacqueline Castillo

NICOLE.POTTER16

19 de ene. de 2016

If you're looking for an honest dealership that cares about helping you find the right car for you look no further, Hoffman is the dealer for you! After looking for over 2 months I came to Hoffman & Andrew was the best salesman a girl could ask for. He was patient, answered all of my questions (and I asked A LOT) and helped me find the car of my dreams.

PAT8

19 de ene. de 2016

I have been a customer of Hoffman for many years. I note the training if the staff is always professional and appropriate. I feel that Athena gives a little more. When a shuttle was not readily available, she went outside to find an extra driver, which she did. She also made sure that I understood thoroughly that the service might take longer than the repair warranted because of other work. She was very thorough.

Audi lover

18 de ene. de 2016

On Christmas Eve, I called Rob because my headlight had just died, and I was leaving on a trip. He didn't want me driving without the headlight, and had a technician stay late to ensure that I was safe. Can't get better service than that!

JDION0

18 de ene. de 2016

I took my car in for service and shared that I was also concerned about a second issue with it. Athena did the research to determine what the issue might have been and what service was required. She then made sure I had transportation and took care of everything else, showing me that my best interests were taken care.

Gray2010

18 de ene. de 2016

This is my 2nd time leasing with the Audi, and working with Mark who has gone above and beyond to provide excellent, did i say Excellent!!!!!! customer service. I would highly recommend Mark if you are in the market to purchase or lease a new vehicle. He demonstrates, Professionalism, and Patience which I am truly gratefully. Thanks again Mark for provided A+ service!!!! BTW I love my new A4, drives smooth.Sharon Gray::)

JENNIFERHOGAN06

18 de ene. de 2016

Love coming to Hoffman Audi, always greeted in a friendly, professional manner. My car was serviced quickly and faster than I anticipated. I was provided with a loaner vehicle.

MARSHA710

13 de ene. de 2016

Great experience , Robert was polite, patient and professional. Highly recommended very happy to report I had a great experience with the service department. Ed the shuttle driver was very polite and punctual. He got me to work on time.

TSPARROW21

13 de ene. de 2016

Hoffman Audi in East Hartford has an exceptional Service and Sales Dept. Everyone is courteous and friendly upon arriving. I recently had my low oil light come on and stopped in to ask what I should do. The service tech added oil at no charge and made sure everything was okay for me to drive off.Thank you for your service, I will definitely buy my next car there.Sincerely,Tina Sparrow

ASTARSTAR

11 de ene. de 2016

Impeccable service and staff. Car was serviced in timely manner, along with complimentary car wash and coffee and breakfast. Friendly and professional staff! Very pleased. thank you

ROOPY.VIRK

9 de ene. de 2016

The staff is always friendly. They aim for a smooth and seamless intake process. The team is always helfpul and quick to act on feedback. I really know I can count on this location to handle my concerns.

CMISSY18

9 de ene. de 2016

We knew we wanted to purchase a vehicle the same day we visited the dealership. The staff was very informative and helpful. We were very happy with our Audi purchase.

TANYA729

8 de ene. de 2016

I had a great experience buying at Hoffman. Would definitely recommend this dealership to anyone. Only issue was the extremely long wait when we went in to pick up the vehicle, even though we had an appointment for a specific time. Other than that, everything was fantastic.

J

8 de ene. de 2016

Mark Natter was truly a pleasure to work with! He was kind, fair, and EXTREMELY patient with us. We looked at two cars, and rather than pushing the more expensive model on us (which, in the end, was the one we opted to go with for a number of reasons), he simply told us that the decision is ours and that "no matter what we choose, we cannot go wrong" (and proceeded to give us the time we needed to make the right choice for us). I would recommend Hoffman Audi and Mark specifically to my family and friends. I got a great new car and great service, too!

melinda.harmon

8 de ene. de 2016

I happened to be in the neighborhood and popped in with an issue which is not fair. Not only did the team take me in, they also worked out an arrangement regarding the price.... AND washed my car. Can't tell you how impressed I was. Thank you for going above and beyond! Truly greatful .. Melinda

OYPTTOCS2003

7 de ene. de 2016

Service department took me in on short notice for winter tire change. Very reasonable price. Took less than an hour and I was able to enjoy their comfortable lounge. Free coffee and md drinks and great wifi

ELISSA.FORD

7 de ene. de 2016

Stacey is amazing, I highly recommend anyone who is in the market for a new car go see her! She is the most knowledgeable salesperson I have ever interacted with when buying a car. I never felt pressured and was given the best information to make an informed decision on my own. Stacey was upfront and set great expectations throughout the entire process. I was nervous to lease a vehicle and after working with her I was put at ease! When I came to pick up the car it was waiting in the showroom with a big red bow, which goes to show the level of detail Stacey goes to to ensure a happy customer. I also worked with Jackie on the leasing agreement and she was just as easy to work with, she made me feel comfortable with the purchase and handled everything very professionally!

MPLICKYS

7 de ene. de 2016

Very professional and seamless transaction. Andrew my sales associate was fantastic and did everything he could to make the experience enjoyable and painless. Spent the time to show me everything about the car and to make everything right. Highly recommend Hoffman and their entire staff.

gramoz06

6 de ene. de 2016

Excellent, professional and knowledgeable customer care! Great experience both instances I went to service vehicle. Great job by all staff members and will be back to service my Audi again.

Larry Szczepanik

6 de ene. de 2016

Friendly, and very knowledgable! Provided great customer service taking care of some warranty issues. She has my full trust in caring for my A3 Cabriolet.

MUNYCHOI4545

6 de ene. de 2016

Jason and Tony (loaner manager) provided me with excellent service and customer care. I highly recommend Hoffman Audi. I will continue to use Hoffman Audi for service for my vehicle.

STANKUNDRA

6 de ene. de 2016

Brandon Chin did a great job of finding the car to fill my need. He was knowledgeable of the car's features and helpful in making the sales experience pleasant. I believe he went the extra mile to be sure I was satisfied.

Jim C.

5 de ene. de 2016

I recently purchased a certified pre-owned 2015 A6 at Hoffman. I worked with Adrian Hester who could not have been more professional and easy to work with. I had other options for pre-owned cars but my experience at Hoffman and with Adrian made my decision to purchase the car they had to offer. The price negotiation was civil and once we agreed on the price they made sure I knew everything I needed and should know about the car. I would recommend working with Hoffman and Adrian.

MVQNGUYEN

5 de ene. de 2016

Dylan was very pleasant while helping us check out the new car. He took time to explain things to us and answered all of our questions in a timely manner. Exceptional customer service. Thank you!

Roncfp

4 de ene. de 2016