Sean Dougherty

16 de oct. de 2015

Very clean, pleasant wait room and courteous employees

Ricardo Hague

16 de oct. de 2015

They did an amazing job though i have to go back tomorrow for them to retighten the bolts on the exhaust manufold as the gasket already broke in after 2 weeks of use but overall great customer service.

Beatrice Katsantones

16 de oct. de 2015

I had my Lincoln Town Car in for an oil change and to replace to PCV valve. I always make my appointments with Garrett who I've come to know and trust. I will continue to bring my vehicle to Holmes Tuttle for service.

Lucian Moga

15 de oct. de 2015

As always, good people, and good service ! My family and I have been dealing with Jim Click since he came to Tucson in the sixties.Always a pleasure to visit his dealerships. My children and grand children will continue this good relationship

Maria Lujan

14 de oct. de 2015

Staff was very helpful. My experience in taking my Ford Taurus for an oil change was prompt and very positive. Everyone was friendly. I would recommend Ford service to my family memebers.

Steve Buergey

13 de oct. de 2015

2014 focus. great service Mike Hill as usual was the best. he goes the extra mile to make sure everything is perfect.

Stephanie Stevenson

13 de oct. de 2015

All is well with the vehicle. looking forward to taking it on a trip this week.

Maher Alburghach

11 de oct. de 2015

very good.but whay you dont have car wash?I think will be better..thanks

Laurence Ackland

10 de oct. de 2015

Service prompt with no surprises or attempts to sell unnecessary repairs.

Roslyn Moen

10 de oct. de 2015

Service was decent. I really wish you would have told me when I bought the tire insurance it was for a limited time. Had I known I would have renewed it before expiration. Otherwise, the service was acceptable.

John Gross

10 de oct. de 2015

Debbie was easy to work with and thru the costco plan everything went smooth

Victor Lee

9 de oct. de 2015

I took my Shelby 500 in for a oil change and it was driven approx. 5 miles after service. My display on the console was changed and have yet to get it back the radio was used and not returned to CD mode. My experience is no test drive is required after an oil change if done correctly. Test drive should not be required unless it had mechanical problems before hand.

Richard White

9 de oct. de 2015

The detail was done on time and looked great, but of course the rains came the next day. Mike was very friendly and helpful

John Sofias

9 de oct. de 2015

Carlos & Mike Hill Took great care of my automotive needs.John

Eddie Brown

9 de oct. de 2015

iEverything went well and my maintenance for life service was accomplished without any problem. The service personnel nice and professional as always.

Kelly Laurich

9 de oct. de 2015

I purchased a 2016 mustang, my 2015 mustang was totaled. I really enjoyed working with Angel, he understood my needs, concerns and wants. He understood I had been in a car accident and he was patient with me and made my experience fun. I did not have that feeling the first time. Ty in finance was great as well. My experience the second time around was better than the first, and my first wasn't bad.

Julia Grajeda

9 de oct. de 2015

Everyone is always very nice and helpful. The only thing I was a little hesitant with was the suggestion to have my transmission fluid changed. I take it to the dealer for that and I couldn't believe they didn't notice. Other than that, everything was great

Raymont Penn

9 de oct. de 2015

Excellent service and sales team.Jim Click is the best!

Patricia Hale

9 de oct. de 2015

Love our Expedition. With the exception of my arrival service was excellent, substitute staff was helpful. To explain: it was my first time using your service department. While there was no one waiting in the fast service lane or any lane (I had an appointment) I was surprised no one was immediately there to acknowledge me. About 2 minutes later a young lady asked me why I was there and I told her of my appointment made with (I can't remember his name). She said "just a minute". When she came out she said the gentleman I made the appointment with wasn't there but ??? would help me. He came out and took very efficient care of me. I was going to wait for the car. I was told it would be about an hour. He said an hour to and hour and a half. The time went quickly and the car was done in an hour and ten minutes. A pleasant surprise. Also pleased that Holmes Tuttle was true to their word "free maintenance for life". No costs for the morning. Wonderful!

John O'Neill

9 de oct. de 2015

all personnelcourteous and helpful. The service was quickly.

John Hansen

9 de oct. de 2015

I purchased a 2015 F-150 4x4 pickup. I am one of those people who can attest that our fleet of F-150s (over 30 of them) are routinely going 200,000 miles plus with little or no maintenance beyond oil changes, tires and recommended maintenance. In my opinion, the F-150 truck is the best vehicle in production today. This was however, my first experience with Holmes Tuttle Tucson. When you combine Holmes Tuttle quality of service, a great salesperson like Bob Schmidt with a winner vehicle like the F-150, you have a GRAND SLAM! Bob Schmidt at Holmes took excellent care of me and made sure I got exactly the vehicle, price point and delivery I was looking for. There is no question that I will come back to Holmes for my future purchases and Bob you are my guy! Outstanding guys, Outstanding!

Gary Johnson

9 de oct. de 2015

Had my 50,000 mile service and the oil changed on my 2010 Mustang GT. Everything went very well Service Advisor was great and my car was completed very quickly.

Mike Lunceford

9 de oct. de 2015

Awsome....could have at least washed my truck.....lol

Krisanne Ryther

9 de oct. de 2015

I came in for a regular oil change on 9/19 and received excellent service from Randy Lucero. He also sat down with me and went over my inspection report, detailing areas of concern. While waiting on my vehicle to finish, Chet sat down with me just to chat. He was a very nice guy and seems like a great employee. I made a return trip within a matter of days to get an extra look at my power steering gear that Randy noted needed some attention. Jason Davis helped me set up that appointment and when it was all said and done, after an extra look, the gear didn't need any fixing. It was nice to see that the service people at Holmes-Tuttle were honest with me about the gear when they could have easily told me that it needed replaced or fixed. I appreciate the trust factor that Holmes-Tuttle always brings. Won't go anywhere else for service or car buying.

Tanisha Arnett

9 de oct. de 2015

I tried to create an appointment online but kept receiving emails that my time was cancelled (the online system shouldn't list appointment times that are NOT available). So I called and asked to schedule my cars 65,000 check up. They scheduled me for the following week at the time I wanted. When I arrived for my appointment, there really didn't seem to be any one assigned to my car and no information was there for why I had brought it in. They are always very helpful in the service area but it would be nice if there wasn't a communication failure between the person scheduling and the people on the front line.

David Harris

9 de oct. de 2015

Very easy and done nicely. Would recommend to family and friends.

Leticia Smith

5 de oct. de 2015

E. Hernandez is a great salesman. He didn't force any sales and was very patient with me. It took me five days before I actually picked up my car. I shared the great experience with my sister, so she ended up buying a new car too! It's been years since we've bought cars from your dealership.

Frank Nesbitt

4 de oct. de 2015

I traded in my "old" 2014 C-max energy for a brand new 2015 c-Max, mainly, because I was accumulating mileage too fast, sitting in such a comfortable automobile. As soon as I walked into the show room, I was greeted by many warm friendly faces. The entire staff was friendly, courteous, and excited about meeting me, although, meeting them was not new, since all my maintenance on the OLD C-max, was done right there. The entire experience was similar to visiting with cousins and friendly neighbors each week. Thank you for being so good.

Carla Matteucci

1 de oct. de 2015

Our service was excellent and performed in a timely manner. The service adviser was a pleasure to work with and very attentive. We own a Lincoln Navigator.

Joseph Lacava

30 de sep. de 2015

Steve Smith and Patrick Taylor were great to work with and made the purchasing process very comfortable and stress free.

Miguel Pena Irogoyen

29 de sep. de 2015

I had a great experience here, I got the car that I loved at a great interst rate. By far the best car dealership here in Tucson.

Isabel Sams

26 de sep. de 2015

I was extremely impressed with the level of professionalism and courtesy demonstrated by the service staff. Also the vehicle is now in great operating order.Thank YouIsabel Sams

Richard Rose

25 de sep. de 2015

The service we received to repair our Ford Fusion was excellent. Garrett Hering was our service advisor and we were very impressed. After having the Fusion stall twice in two days, we brought it in at approximately 3:30 PM and Garrett promptly had it tested. It was the throttle body and it was replaced and we were home by 5:00 PM. We were very pleased to have the problem solved so quickly.

Harry Hessney

25 de sep. de 2015

Scheduled having periodic maintenance on my Ford Expedition. Scheduling the service visit was easy using the online service request app. Service Manager (Gabe Gonzalez) was friendly and made certain all of my service requests were recorded. The service was performed quickly and all requested items were completed.

David Perrotti

25 de sep. de 2015

2016 Fusion purchased. David Wood was extremely helpful, and we felt that he was doing everything possible to make our purchase a very good experience. He was very knowledgeable and helpful to us in every decision that we made. When we come back for a future purchase, we want to use his services again. Mark Shows was also extremely helpful with all the financial issues, and served us very well. He made the whole process go without a hitch, and he made us very comfortable with the financial decisions that we made.Well done HT Ford. We will be back for more!David Perrotti

Melissa Smith

23 de sep. de 2015

Exceptional service. Friendly staff! I am always greeted with a smile. Staff is always professional and goes out of their way to make sure I am helped.

Manuela Castro

22 de sep. de 2015

We purchased a 2016 Ford Fusion. The service and staff were excellent. The salesman was courteous and helpful.

Richard Irwin

21 de sep. de 2015

A bit impersonal, this time. Nothing else to say now.

Ronald Price

21 de sep. de 2015

2015 F150. Salesperson was very helpful and friendly. Finance person also was excellent. Very Good staff!

Larry Bauer

21 de sep. de 2015

I was extremely pleased with mike Alex`s help. I would recommend you to anyone. I hope all my future dealings with you four vehicle service are as pleasant and reliable.

Chris Blasi

21 de sep. de 2015

Service was great ty will be back soon. I bring all of my vehicles there

Hussein Kamel

21 de sep. de 2015

2010 Lincoln MKZDoor handle malfunctioned.Staff very helpful, and fixed it in good time with no prior appointment.

Thomas Mcgreal

21 de sep. de 2015

2012 Ford Explorer XLT. Fred is my main contact, does A great job

Joshua Robbins

20 de sep. de 2015

Good maintenance service and wonderful sales woman Debbie.

Edward Brewer

17 de sep. de 2015

Ford Escape, service excellent, staff very helpful

Richard Hills

16 de sep. de 2015

took way to long to install a battery and a brake light. they took so long I didn't even want to wait for the car to be washed . And I had an appointment, couldn't imagine how long it would have been if I just stopped by.

Deborah Evenchik

16 de sep. de 2015

It was easy to schedule an appointment. Mike Hill was great as usual. He makes sure that all the services are up to date on the car and also that he tells me the results of the inspection of the car and recommended repairs to be done and if they are critical and time frame I should consider having the work completed. Mike knows that I depend on my car for work on a daily basis and service is done quickly and timely. Thank you again for the advice and work on the car.

Marissa Alameda

16 de sep. de 2015

Thank you for the speedy service, you are always so polite

Randy Slawter

16 de sep. de 2015

2013 Focus. Mike Hill got my car needs handled, as he always does. Thanks again Mike!

Kathryn Knak

15 de sep. de 2015

I took my 2011 Explorer for Maintenance for Life service. Everyone was courteous and very helpful.

The Bowersock Family Trust

15 de sep. de 2015

salesman very helpful and very pleasant. Follow up is greatBought Ford Escape

Ronald Williams

15 de sep. de 2015

Staff was great!Service seems to be fine,and time was excellent under 1hour.

Ralph Stricklen

15 de sep. de 2015

Always a good experience with work done properly and quickly. Thank you Mike Hill.

Laura Gonzalez

14 de sep. de 2015

the vehicle was the one that i want the service great and Ramon Farias is always the best.

Kenneth Scriven

12 de sep. de 2015

You offered an easy willingness to work through the possible cars to make a final choice. Choice and delivery processes were smooth and engaging (not pushy)

Steven

12 de sep. de 2015

I've received great customer service the 3 times I've been here. At my last visit they had my vehicle ready sooner than I thought they would.

Cynthia Montoya

12 de sep. de 2015

Last week I had some car issues I called Holmes Tuttle Ford and everyone was extremely helpful! I spoke with Fred Adelman and he took care of the whole thing. Told me where to call to get my car towed, set up my rental that same day, and even offered to have me driven to Enterprise. I was extremely impressed with the customer service I received and will continue to buy from them. :)

William Taylor

12 de sep. de 2015

Purchased a 2015 Mustang GT. My salesman was Bob Schmidt. Bob was helpful in every way! At no time did I feel rushed or pressured into making a decision. Through the entire process (3 days in all) Bob was available. Even after the sale, while in the process of getting a couple options added and fixing a couple cosmetic problems Bob has always been available and helpful. Top notch is every regard!

Stephanie Turner

12 de sep. de 2015

Everyone that assisted in our entire sales process was awesome, including finance Leo Lopez and the dealer who sold us on the Elantra (forgot his name but he was great as well)!!

David Nelson

11 de sep. de 2015

Fred A. Always does a lovely job taking care of our needs and this time was no different. Work was performed as scheduled and car was ready when promised. We have all our Fusion work done at Holmes Tuttle Ford.

Ross Faley

10 de sep. de 2015

I was greeted quickly and the car was done quickly. I had to leave town in a rush for a funeral. My regular dealership said my "quick lane" oil change would be 3 hours. I needed a few last minute things before leaving town, so I decided to try Holmes-Tuttle. They are conveniently located near Tucson Mall. I dropped off my car and it was ready when I returned. I have worked in dealership service departments in the past, so quality service is important to me. I will remember this when I purchase my next vehicle.

Pamela Grant

8 de sep. de 2015

I was on a schedule the day I had my MKZ serviced & the work was done well ahead of schedule including the car wash. Your service team has always exceeded my expectations.

Ford Owner

8 de sep. de 2015

I always have a good experience with Holmes Tuttle. My reason for listing an 8 is because I have come to realize that the pricing is higher than other dealerships. I have purchased 6 cars from Holmes Tuttle in the last 10 years, and I am considering going elsewhere because the price is getting outside my range.Thanks

Nicole

8 de sep. de 2015

Although my wait time was longer than usual this time, I am always pleased with the service. Randy kept me informed of what was going on with my car and provided me with quote for new tires without pressuring me to buy. The staff is always friendly and eager to help.

Elmer Mottice

7 de sep. de 2015

On time appointment and I was kept apprised of the progress being made. Helpful staff.

Alan Maytorena

7 de sep. de 2015

Excellent sales personal and great job in finance department.

Michael Stevenson

7 de sep. de 2015

Fred and Tim have been very helpful resolving any issues I have had.

Matthew Beem

7 de sep. de 2015

The staff was outstanding. They took great care of my vehicle and fixed all areas I was having trouble with on my vehicle. There staff is outsiding and they always kept me informed about my vehicle in timely manner. Thank you Holmes Tuttle Service Team.

Kathryn Hawkes-smith

6 de sep. de 2015

The service was done in a timely manner. I appreciate working with Fred Adelman. He does a geat job. Thank you for a car wash. Kathy

Jan Jager

5 de sep. de 2015

I purchased a Ford Explorer Sport to get an Explorer with an Eco Boost engine. The car runs great and the "class" give by Curtis Campbell was very informative. The sales man, Chris Schmitz, did a great job helping finding the right car and guiding us through the purchasing activities. Chris is also very helpful with some follow-up items. I can highly recommend him to others. He made purchasing a car a very pleasant experience.Jan Jager

Harry Dunshee

5 de sep. de 2015

I am 100% satisfied with my recent purchase of a 2016 Ford Escape. All employees were great!!

Marena Priday

5 de sep. de 2015

Angel our sales rep did everything he could to assist me in finding my perfect vehicle. My 2015 Ford Fiesta was NOT what I was expecting to purchase, however, it was like it was made for me! I feel so happy with my decision to buy my car here and with the vehicle Ford has financed me!

Harlow Gers

5 de sep. de 2015

Emmanuel Hernandez was my salesman, I could not be happier, he did an awesome job of taking care of me. Buying a car is not one of my favorite things in life but Manny made it painless. Thanks, Harlow Gers

Sharyn Mc Kay

4 de sep. de 2015

All my interactions with your personnel were excellent!

Valued Customer Terry & Georgianna Murphy

4 de sep. de 2015

The problem was identified & we received a call about the needed work which turned out to be covered by the extended warranty. What a pleasant surprise!! When the work was finished we received another call. Always efficient and polite.

Christopher Moya

4 de sep. de 2015

Well first of all I'm I like to mention that Ramon Farias has made my purchase an AMAZING experience. He is extremely courteous and professional and made sure I was completely satisfied. Overall everyone was great! From the managers to the finance department. My Ford Fiesta was the perfect car for me as it met all my needs and wants. I will recommend anyone I know that is looking for a vehicle to Ramon Farias and Homes Tuttle Ford

Brian

4 de sep. de 2015

First new vehicle purchase in 29 years. The internet sales consultant was extremely informative and worked diligently to find the 2015 Ford F-150 XL, 4x4, 6.5 bed truck. Financing manager was very thorough and I feel we got a fair deal from start to finish. Thanks Holmes Tuttle.

Seneca Nunn

2 de sep. de 2015

Jennifer Miller was a rock star in getting me set up with Chris Schmitz for my Nissan Rogue I bought 2 years ago and so I knew it would be a great fit for the new car. They were both very helpful in getting me into a car that fit my needs. Very efficient, fast service.Much appreciated.Seneca Nunn

Daniel Luckock

2 de sep. de 2015

I was easily able to make my appointment by phone. Once there I was seen to quickly and moved in to the waiting area where I had a late breakfast at the cafe, which was quite good, which one does not honestly expect from a service station. The pager system worked perfectly and I was able to check out with my vehicle as easily as I had checked it in. The experience was not only efficient, but pleasant as well.

Al Guner

2 de sep. de 2015

You have very good sale person,and manager. They insistly fallowing the custumer. Good job.

C Lund

31 de ago. de 2015

I had a dead battery & needed a new one so I could make it to an appointment on time. The service was professional and completed quickly so I could be on my way.

Sandra Volpe

31 de ago. de 2015

Everyone was very helpful and service was prompt, no questions asked.

Milo Bergeson

31 de ago. de 2015

Bill Fortenberry took great care of us. Good experience and would highly recommend.

Jeremy Bock

29 de ago. de 2015

Service explanation was thorough. Associate showed expertise.

Jenny Bravo

28 de ago. de 2015

The service associate that helped me was very courteous and professional. He informed me that the work (recall) that needed to be performed would take 3-4 hours. I informed him that the person I talked to on the phone to set up the appointment told me that it would take about 2 hours. My car was ready in just under two hours so he obviously worked on meeting that time frame.

Rich Kurkjian

27 de ago. de 2015

As always, your service department is outstanding. My wife is always given the best treatment. Always provide more than expected. Thank you

Jon Z.

27 de ago. de 2015

Our Service Advisor Mike Hill is absolutely the best in the industry! He takes excellent care of all of our personal and company vehicles.

Nina Moore

27 de ago. de 2015

It was a great experience. Customer service was very friendly and helpful.

James Green

26 de ago. de 2015

Service personnel are always friendly and courteous.work was done on time.

Lorena Martinez

26 de ago. de 2015

2015 Ford Focus. Service was very good. Staff was very welcoming and extremely helpful.

Null Null

25 de ago. de 2015

The service adviser (AS) was good but the time estimates were poor (MFL). It took too long. My appointment was for 10 AM and it was about 12:20 before I could get my keys and be gone. The customer should be given an estimate of time when making the appointment. I had expected 30 minutes to an hour.

Daniel Kozakiewicz

24 de ago. de 2015

Work done was excellent.Wait time was outrageous. I saw my car parked and seemed to me it was ready. I went to locate my service adviser but was unable to. End result, I had to have another employee assist me.

Lawrence Broaddus

24 de ago. de 2015

I used to frequent Jim Click Ford. However, they dropped the ball the last time I attempted to purchase a truck in 2014. I couldn't get a sales person to assist me in a timely manner. Go figure! Usually they are there before you can shut down your car. So, I went to Holmes Tuttle, and have now purchased two F150s from them. I find the sales and service staff to be friendly and they make an effort to satisfy my demands, which may be many from time to time. I buy a truck primarily to tow with. I could not get the 2014 F150 with the 3.5 turbo engine to stay cool when towing up long grades, and no one could tell me why it was overheating. That was nothing that the sales staff or the service department could fix So no negative concerns against them. They tried to find the problem, as did another Ford dealer in California, with no success. Which prompted me to purchase the 2015 F150 with the 5.0, which I took for a trial run on 8/23/15 up a local mountain in Tucson, AZ, with no problems. The heat gauge never moved off of the usual mark, and it had plenty of torque for pulling the several steep grades on the mountain. I was almost a Dodge truck owner, but now I am back with Ford. Keep up the good work. Larry Broaddus

Victoria Soto

22 de ago. de 2015

Everyone who had contact with us made us feel really important. Searching for the eighth car can take awhile sometimes, but it didn't feel that way there. Our salesman, Dee, was so helpful that he helped us find a car we didn't even know we would love.

John Flynn

22 de ago. de 2015

The transmission seems to be working better than when it was new. Good job.

Ty Karlinsey

22 de ago. de 2015

I purchased a F 150 the salesman worked hard to get my businesses. He kept me informed on insittives and followed up with what type of options I was looking for and found exactly what I wanted.

Nora Edmondson

21 de ago. de 2015

PURCHASED 2015 Ford Escape December 2014. Service has been great.

Martin Hopper

21 de ago. de 2015

Overall great experience. Except for this survey that requires at least 50 characters.

Ronald Laflam

21 de ago. de 2015

I see my vehicle park on the ready line but was not called for about 45 min after, only after I went to the cashier to ask if my vehicle was ready and then your personal had to call for my keys so I could leave. Never had this problem happen to me before just don't understand the problem. I was at the dealership for over 3 hours.

David Pace

21 de ago. de 2015

My wife and I recently purchased a 2015 F-350 Super Duty truck. Our experience was very positive. The truck is great, our salesman was delightful and knowledgeable, and the finance manager even made that process entertaining and enjoyable.

Ross Urback

21 de ago. de 2015

I would like to thank Alex and Jesus Argueta for great service.

Null Null

21 de ago. de 2015

Curt Boyer is always a pleasure to work with. He is very knowledgeable and professional.

Peggy Cochran

21 de ago. de 2015

They checked me in quickly and had the service done when I needed.

Hussein Kamel

19 de ago. de 2015

As usual, I was well-taken care of. Staff was great(2012 MKZ)

Karrie Altland

19 de ago. de 2015

Great Service by salesperson at Holmes Tuttle Ford, Tucson, AZ.

Lois Marik

19 de ago. de 2015

Carlos was great - I got the car interior seat covers cleaned. Your facilities are great!

Annette Cook

18 de ago. de 2015

Brought truck in for service. No one went over the service record when the truck was done but that is ok cause there was nothing wrong with it.

Michael O'Donnell

18 de ago. de 2015

Took in my 2014 Escape Titanium and was very pleased with the service and service adviser. Work was completed quickly.

Edward Wilson

17 de ago. de 2015

F-15 XLT very good service Dee was just great We did the deal in record time

Barbara Hildebrand

17 de ago. de 2015

My vehicle is a 2014 Ford Escape ... I love it !My salesman Bob Schmidt has always been great. I stop by often to ask questions and always find Bob and the other salesmen very accommodating and helpfulWait time for the service very good /short ...

DCNull Null

17 de ago. de 2015

Work completed quickly and without drama. You exceeded expectations. Thanks

Michael Young

17 de ago. de 2015

We purchased a Ford Explorer XLT. We received wonderful customer service from Debbie Samec. She was a pleasure to deal with. She took the time to understand our needs and went above and beyond to find what we were looking for. She was unlike any other sales person we have ever dealt with, and this is a compliment on her behalf. We would certainly come back and visit her again!

Mg

17 de ago. de 2015

My only gripe is when I picked up my vehicle... I wanted to make sure that the fluids in my vehicle were full. My oil was good but my power steering was and still is below the lower line indicator and my coolant was also below the indicator. The coolant was topped off but I was told that the power steering fluid was good being below the lower line indicator. I also asked about the transmission oil and I still don't know were to check that or if there is a dip stick for that like the engine oil. I will now have to ask a mechanic at my place of employment. From now on I will always ask to see fluid levels on my vehicle before leaving.. that is one mistake I did in trusting you. Which was a very costly one for me... A NEW ENGINE!

Phillip Blanchard

17 de ago. de 2015

Fred Adelman is such an asset for your dealership. I am always impressed with his efficiency and professionalism!

Odie Noonkester

15 de ago. de 2015

I have a 2013 Lincoln MKZ which needed warranty work. The work was done in a timely manner, and as always, the work was executed in a timely manner and your staff was always friendly, professional and respectful. As always! Joe and Colleen Noonkester

Michael Remblake

15 de ago. de 2015

Ford F-350 , service was great ! There should be more people like Gabe Gonzalez ! He was excellent!

Linda Tourville

15 de ago. de 2015

I went in for and oil change for life. Service was excellent, fast, and efficient. The staff was very friendly and helpful. I would highly recommend them. I was very satisfied with this visit.

Robert Mccombs

15 de ago. de 2015

There were no problems.Hopefully the power steering does not stop again while we are driving the vehicle on the highway.

Melissa Smith

14 de ago. de 2015

Great service!!! Staff is always so helpful! GM always goes out of his way to greet me!

Johnny Robinson

14 de ago. de 2015

Service and personnel were exceptional and timely.

Melissa Epperson

14 de ago. de 2015

I have a Ford Fusion Hybrid and it needed an oil change. They got my car in right away and the service was done within a few hours. The staff took really good care of us. Thanks!

Guadalupe Santiago

14 de ago. de 2015

Buying a vehicle is not easy and a bit overwhelming, Bob Schmitt, was very helpful, he took the time to find me my dream car and still within my budget. Making a decision was easy. He also took the time to answer any additional questions that I had days after my purchase.I been talking about my great experience at Holmes Tuttle and wish I had a lot more friends to recommend. Thank You Bob Schmitt for going above and beyond And for finding us a reliable vehicle. .

James Marianos

14 de ago. de 2015

The staff was great and the service was completed well. The only problem was that a 4 wheel alignment was done on the car without my prior authorization. this was brought to the service departments attention when the car was picked up and I was not charged for the service. This alignment should have never been preformed without the prior authorization. I do not believe that the alignment was needed since the car had less than 19,000 miles on it and had not been driven hard at all.

Evelyn Brantley

14 de ago. de 2015

As always Jason Davis is absolutely amazing when it comes to customer service. He listens to the customer, treats your vehicle as if it was his own, makes time to listen to you as the customer and goes above and beyond to treat you like you matter to Holmes Tuttle Ford Service. I've said it before, I send all my friends to Jason and his team and I am a customer for life as long as Jason is there. You are lucky to have such a wonderful team member.

Casey Runyon-Cannon

13 de ago. de 2015

I think for as much work as they needed to do on my car, they did it in a very timely manner.Professional, kind and thorough.

Kathleen White

12 de ago. de 2015

Alexandria Potter was excellent and was knowledgable about the product. She has an excellent attitude and is very professional. I have bought several cars from Holmes Tuttle and thanks to Alex this was one of the amoothest transactions yet.

Bonnie Morris

12 de ago. de 2015

Service was prompt. Estimate for cost of work was accurate.

Stephen Coffey

11 de ago. de 2015

We purchased a 2016 Ford Explorer from Patrick Taylor and didn't fully have the intention on doing so until he made the whole experience something I have never had in buying a car. He went above and beyond the whole experience and has been fully engaged in everything we need. Patrick is a rock star and should be rewarded somehow.

Jan Vernon

11 de ago. de 2015

Fred Adelman always delivers excellent customer service. He's by far the most conscientious service representative that I have ever met. He takes pride in delivering excellent customer care. I trust him completely in his service recommendations.

Michael George

11 de ago. de 2015

Always excellent service! Sometimes the wait time is a little long!

John Mcginley

11 de ago. de 2015

Garrett, our service adviser, met us with his usual friendly greeting and took our vehicle for servicing. Our wait was pleasant and short (less than 2 hours). The waiting area is pleasant and well lighted. Once the service inspection was complete Garrett brought the inspection sheet to us and explained any questionable issued with the vehicle. Checkout was quick and the people were friendly.

Miles Ferris

10 de ago. de 2015

It starts with and ends with Gabe. He understands recalls and service needs. Add to that a service person that really wants to help you and you get great service and a job done correctly. The follow up by Gabe was well done. I know future needs of my cars. Check out was fast and the folks at the cashiers office were very nice. Your team was on top of their game. Miles Ferris

Ellen George

10 de ago. de 2015

Alex was very courtesy and went above what was needed to help

Amy D'Arpino

10 de ago. de 2015

Very helpful. Very responsive. Appreciate your assistance.

Tristan Miller

10 de ago. de 2015

Fred did a great job and figured out the issue quickly

James Zondlo

8 de ago. de 2015

Nothing stands out with this visit. You had my truck for three weeks, but the problem could not be fixed due to the factory saying it is not a problem.So I do not have any chance to have the problem fixed.

Aracely Hoffmeister

7 de ago. de 2015

The service was good but the cashiers seemed a bit distracted and we're not as cheerful as other times. They had different ones than the ones I've seen before. Normally if I have to wait the cashiers will look up and say, "I'll be with you in a moment". The cashier is the last person a customer sees so unfortunately they leave the lasting impression for customers. They can make or break the experience.

Howard Hudson

7 de ago. de 2015

As always I received excellent service. My only complaint was I had to bring my truck in twice because the wrong part was ordered not realizing a second part was needed and consequently the whole mirror assembly had to be ordered. Having worked in a parts department I too have ordered the wrong thing not realizing other parts were needed for the problem. Great job everyone keep up the good work!!

Nancy Davis

7 de ago. de 2015

Quick and efficient! The entire team took great interest in my overall sayisfaction.

Rock Weeks

7 de ago. de 2015

Good, as usual but you send too many surveys out. I've dealt with HTF for over 28 years so you may be able to figure out that I won't go anywhere else.

Gail Sharp

7 de ago. de 2015

Recall serviced.Friendly staffReturned serviced vehicle when promised.Pleasant experience overall.Thank you.

Siavosh Salami

5 de ago. de 2015

Carlos Mesa was our sales person and he took really good care of us. He was very patient and that's what I really liked about him. He was in no rush, and just made sure that we were entirely satisfied. He is a professional at customer care.

Alice Fertig

4 de ago. de 2015

Tom Hill was very helpful and courteous. I purchased a 2010 Mercury Grand Marque a little over 4 years ago, and have been very happy with the service.

Gary Wensink

4 de ago. de 2015

Warranty work done, and car washed, free snake while I waited Thank you.

Bruce Megenhardt

4 de ago. de 2015

Your Service Manager salvaged a customer vendor relationship with dignified professional decision making and appropriate outcomes.

Karen West

3 de ago. de 2015

I love your staff. They are more friendly and very helpful. They don't try to push stuff on you that you don't need and explain things in detail.Thank you!!

Thomas Cochran

3 de ago. de 2015

It was great!I am tired of all your requests for "how was the service'. It has always been exceptional. If, and I doubt that will ever happen, I will be the first to tell you.

Anna Patton

3 de ago. de 2015

The gentleman who checked me in and the fine young man who brought my car out were awesome and really ensured I felt valued. The cashier who checked me out was just average.

penny

1 de ago. de 2015

I purchased a 2015 escape about 3 weeks ago. I have not had any service preformed yet. I did have 2 appointments with SYNC specialist Curtis Campbell.I found that he had all the best qualities necessary for anyone who is showing & teaching the essential information. He was very patient with me as I am notvery computer savy and he had to repeat information sometimes more then once. I had more than one appointment with Mr. Campbell and he made sure that the appointment time was convenient for me.If the rest your service team is anything like him I am sure I will be a very happy customer for many years to come and of course be telling everyone of your excellent staff.

Laura Esquivel

1 de ago. de 2015

very pleasing thx. the most I ever waited for my car to be service is about an hour great work

Jeanne Gutierrez

31 de jul. de 2015

Easy, no pressure! Saul was great! He continually checks up on me!

Valued Customer The Hansen Family Trust Dtd 111607

31 de jul. de 2015

Ford C-Max. Service was as expected. Staff helpful & friendly.

Robert Destefano

28 de jul. de 2015

Service advisor Mike Hill was friendly, knowledgeable, and helpful in helping us with the clutch problem with our 2012 Ford Focus. Please let the service manager at Holmes Tuttle Ford in Tucson AZ and him know about my favorable comments.

Steven Rauzi

28 de jul. de 2015

My wait time was longer than anticipated and my service adviser Carlos was understanding and helpful.

Jeana Difondi

27 de jul. de 2015

Was a good experience, sales person Romie was great we actually bought the vehicle because of his customer service, it was between a Nissan Altima or the ford focus, we went back because of his great customer service, I however was not happy with the finance manager. I thought he could of been more pleasant, I understand we were there late but didn't like his attitude. I understand he has a job I declined the extended warrenties

Mary Carter

27 de jul. de 2015

My inspection said there was "no wheel lock available to do the tire rotation." The special tool was in the center console. I notice my glove box had been looked in and yet the tech did not check the center console for the wheel lock.No one tried to call my cell to ask if I had the lock either...a bit lazy in my opinion.Other than that the service folks were great with greeting me and calling when the car was ready.

Jessica Rivera-lim

27 de jul. de 2015

everything was fine.... I like the ford lobby plus cafeteria.

Kateri

27 de jul. de 2015

The customer service was great...I didn't have to make an appt...They fit me into the schedule to fix my brake light...The wait wasn't too long...

Thomas Whitcomb

26 de jul. de 2015

Gabe was personable and customer oriented. The parts needed were ordered and I have an apointnent to have the work completed tomorrow.

Wanda Gallagher

25 de jul. de 2015

The personnel at Holmes Tuttle went out of their way to make my purchase of a new Lincoln MKC a smooth and pleasant experience. Whenever I have a question that needs additional clarification not found in the owner's manual, they always respond in a courteous and knowledgeable manner and never give me the feeling I am interrupting their valuable time.

Ralph Bishop

25 de jul. de 2015

2015 F350 king ranch. Service and staff were great

Alan Dohner

25 de jul. de 2015

The service was fine. Just a nit pick about the cashier: take care of the customer before doing personal business, acknowledge the customers presence, and make eye contact with the customer when speaking to him.

Maria A Chaparro

25 de jul. de 2015

A GREAT EXPERIENCE AT YOUR DEALERSHIP.SINCERELY MARIA A. CHAPARRO

Edward Cullen

25 de jul. de 2015

Faster turn around than I was expecting. Staff friendly. Waiting area clean & neat.

Jerald Maughan

24 de jul. de 2015

We have been looking for an SUV for some time and had visited the dealership several times. Everyone was always very helpful and patient as we needed to wait for the right time to buy.

Chan Enders

24 de jul. de 2015

it was good, not thing really needed done just oil change. waits was normal.everything was ok,didn't have anything done just oll change.

Hector Plascito

24 de jul. de 2015

It was a fun exciting and easy purchased. Managers were really helpfull and easy to work with

Angela Zazueta Montes

24 de jul. de 2015

I had a great experience, Samuel did a amazing job finding me the perfect car. I am very satisfied with everything. Also the finance did an amazing job.

Becky Ely

24 de jul. de 2015

Mike Hill has been great to work with - always helpful and keeping me updated by phone, too.

Charles Sherwood

24 de jul. de 2015

Garrett was professional and very helpful with all my needs.

Stephen Garceau

23 de jul. de 2015

This was the first oil change for my new MKX. The service was courteous and professional, I had an appointment which the staff was ready for and the service was completed quickly. The car was retuned clean and ready to drive.

Richard Flores

21 de jul. de 2015

Tom service advisor very polite took the time to explain everything would ask for tom again.

Efrain Hernandez

21 de jul. de 2015

The service was excellent and the staff was very helpful. The only thing that I noticed was that when I picked the truck up it started missing. Don't know why but would like to know. The service done was an oil change only.

R Williams-brown

20 de jul. de 2015

I was please with the in an outside service this time. This crew check to see why my tire pressure was causes problem and it was a nail in my right tire ,I was inform instead of putting air in my tire .

The Donald R Revocable Living Trust

20 de jul. de 2015

2013 Ford escape have a bad battery needed oil change. I came in at 6:30 was out by 8:15. I was greeted promptly and cheerfully. My service advisor was friendly, helpful, and informative. Thank you.

Dianna Mc Bride

20 de jul. de 2015

My experience at Ford was amazing.my ford edge is a sweet vehicle. I was shown a vehicle that is perfect for me and am loving it.Everyone at the dealership was helpful courteous and friendly.much much different than other dealership I have had experience with.

Melissa Bird

20 de jul. de 2015

The service was good. My advisor, Mike Hill, was helpful.

Carrie Bernal

20 de jul. de 2015

Great service, professional people, love my new car

Tom

20 de jul. de 2015

We love our new truck! It was a quick and easy process.

Patrick Gomez

20 de jul. de 2015

Great job JR Jackson handling our sale and did an excellent job no issues with the process

William Raffone

20 de jul. de 2015

I met Mike Hill at 7 AM before his Thursday meeting and we went over the items that had to be done.I then took the shuttle back home since the three items to be done would take around 4 to 5 hours.Mike gave me a call at noon telling me that my vehicle was done, so I called the shuttle and they picked me up at the prescribed time and took me back to HTF. The vehicle was ready and waiting at theentrance to the service lobby. I paid my bill and off I went. All went smoothly and everyone I came incontact with was very nice to me. I have been a customer for 15 years and would not go anywhere else.Thank you.

Joann Dirienzo & Barry Booher

20 de jul. de 2015

F150 Lariat. Irving Sandoval did an excellent job of getting us what we wanted and doing it humor and professionalism.

Rafael Martinez

19 de jul. de 2015

Service was excellent. I had a welcoming experience.

Elizabeth Jaeger

18 de jul. de 2015

Had to return car because AC was still not working. Working after second pick up. They said they didn't do anything just needed to run longer. Not sure about that one. Mike Hill is the best!

Susan Watson

18 de jul. de 2015

You go way beyond to help and satisfy. You have nice and thoughtful people. Thank you.

Raymond Edwards

17 de jul. de 2015

Excellent customer service. Everyone on the staff that I met made me feel valued and special.As always work was performed flawlessly.

AT

17 de jul. de 2015

Staff was friendly, helpful. Repairs were going to take longer than initially quoted, staff was prompt in calling me to let me know.

Georgeanna Kavanaugh

17 de jul. de 2015

This site you are using always drops me out of the comment section. Your service is fine. Reputation.com not so much.

Oscar Ortiz

16 de jul. de 2015

The service was good took a little long then I liked but,in all it was good always room for improvement.

Joan Cole

16 de jul. de 2015

Rome made it a very pleasurable experience and helpful in every way possible.

Christine Cervantez

15 de jul. de 2015

The staff was helpful and polite. It would have been nice to get further details/explanation of what service(s) was performed at check out.

Eugene Biernat

15 de jul. de 2015

We had our C-max in for a recall service on the battery and to repair a problem with the rear door sending a message on the display that it was "ajar" when it was closed. The rear door problem was not fixed during our first visit and had to schedule another visit. The problem was repaired on the second visit, althoughwe had a problem with the rental car, but the issue was resolved by our service advisor Garrett.

Charlie Maish

14 de jul. de 2015

My service on this occasion was just for an overall check-up of my vehicle before I take a road trip. Check-in was quick and completed in a few hours. Overall experience was very good and appreciated since I have had bad experience at this dealership previously and had been hesitate to take in my vehicle for routine work on my vehicle here.

Rebecca Patty

14 de jul. de 2015

Fred was very helpful. The car was taken in on time and ready when promised. All work was done perfectly.

Jerry Brasher

13 de jul. de 2015

Always professional and keeps you informed on the mechanical condition of your vehicle.

Carol Mathenia

13 de jul. de 2015

We bought a Ford Escape S. The service was great. The staff was very attentive to our concerns and requests. Thanks Holmes Tuttle Ford!

Robert Douglas

13 de jul. de 2015

Always great! Thanks Mike Hill!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Reese Jadwin

12 de jul. de 2015

The service advisor was excellent and the work was performed in a timely manner. So far I am quite pleased with quality of the service performed.

Terry Madden

11 de jul. de 2015

We continue to be very satisfied with Fred,our service advisor, and Holmes Stuttle in general. I know we pay a little more than perhaps we would at another shop, but I'm also confident that the folks at Holmes Tuttle know what they're doing and they do it right. Keep up the good work and thanks for keeping our little Focus running great!

Charlotte Look

11 de jul. de 2015

Garrett has always been so polite and nice every time I have bring my Ford Escape in to the Dealership.

Evelyn Brantley

11 de jul. de 2015

Great customer service, Jason Davis always goes the extra mile. Holmes Tuttle is very fortunate to have such a wonderful individual representing the company. He is the reason I continue coming to Holmes Tuttle and referring my friends.

Richard Mills

9 de jul. de 2015

I have dealt with Holmes Tuttle and Jim Click dealerships for over 40 years and have always gotten great deals and service. They truly try harder to make you a happy customer.

Diane Crone

9 de jul. de 2015

I did not have an appointment and my regular service advisor was on vacation. The advisor that helped me, Jesse, was extremely efficient and my car was done quickly.

Thomas

9 de jul. de 2015

When I came in I know I wanted a focus but I didn't know which trim I wanted. I was helped out and informed about the different trims and test drove a few. I ended up choosing the ford focus titanium and I am glad I made that choice. The staff was helpful and informative!

Samantha

9 de jul. de 2015

Nissan Altima, Bought my car at Jim Click. Kiko sold me the car he was nice and super helpful.

Kathryn Melcher

8 de jul. de 2015

I took my Ford Edge in to have a routine check and found it was not time yet. Appreciated them being honest with me. However, I did need the alignment done. If it had been done as a routine check it would have been included in my maintenance free check, but when done separately, it cost me $99.00. Don't understand this. Staff was very pleasant.

Stephen Fairfield

7 de jul. de 2015

service good as always. One thing that was curious: I had maintenance for life oil change, etc., and also had the transmission flushed (210K miles). I assumed the two would be done simultaneously and take less than 2 hrs as I had an appointment 3 hrs later. The job took about 3 hrs, and I missed my appointment. When I mentioned it to a service advisor he said they don't do the jobs simultaneously. This seems pretty inefficient to me...

Erma Watson

7 de jul. de 2015

I took my Lincoln MKX into the repair center for repairs. It was not covered by insurance. The staff person worked with me to get the repair done at the best price possible. I was VERY satisfied with his attention to detail, and keeping me informed all along the way. The service was exceptional and my car came back looking like it just came off the showroom floor. I was VERY satisfied with the whole experience and could not have had it done better anywhere else.

Maria Chaparro

6 de jul. de 2015

I, HAVE HAD A VERY GOOD EXPERIENCE WITH YOUR SERVICE.THANK YOU.I, REALLY APPRECIATE YOUR SERVICE.MARIA A. CHAPARRO

Keith Kaufmann

6 de jul. de 2015

Everyone was extremely friendly and helpful. our salesman Bob was extremely helpful and patient with me when explaining my new cars features.

Mercury Mountaineer Owner

6 de jul. de 2015

After getting a quote for front brakes by another shop while getting an oil change, I called Holmes T.Ford for a second one. The price was less, even with the top OEM parts. Able to make an appointment within the next week. Vehicle completed within time period that service advisor indicated when I brought the vehicle in. Comfortable waiting area, and friendly staff.

Judith Silvernail

6 de jul. de 2015

2015 F350 Superduty Crewcab 4x4Truck was properly prepared for delivery. Time was taken to explain everything.Everyone was very helpful and courteous.

Bruce Balay

6 de jul. de 2015

Your Quick Lane service really fills the bill. And, Mike Hill is and has been my favorite service advisor.

Kelly Hansard

5 de jul. de 2015

Purchased a Ford Edge. The staff was very helpful!

Bruce Balay

4 de jul. de 2015

I always ask for Mike Hill who is always helpful and attentive.

Teri Reiley

4 de jul. de 2015

Raymond Ringer did an excellent job of finding the perfect used truck for me. The truck was super clean and had all the options that I was looking for.

Dana Rambow

4 de jul. de 2015

Mike Hill, our service manager was great! The schedule process was easy, my husband waited for the service on site.

Vicki Miles

4 de jul. de 2015

My sales man Bob made the experience positive from introduction until I left in my Lincoln MKC

Thomas Thompson

3 de jul. de 2015

mike hill is an outstanding service advisor who has taken care of my vehicles for many years.

Jan Oki

3 de jul. de 2015

The staff is very friendly and helpful. They give honest advice - not trying to convince me to have something done if it is not really necessary.It is an attractive place to wait for the service to be completed - free coffee and water.

Karoline

3 de jul. de 2015

We purchased a 2016 Ford Explorer. The staff at the dealership was attentive and quick to help us.

Nicholas Medina

2 de jul. de 2015

I've owned my truck for approximately 3 years, and have the " maintenance for life" which in itself is an awesome deal. And everytime Its been in for service, the prompt and courteous service has been greatly appreciated. Keep up the great work.

Barbara Greene

1 de jul. de 2015

EVERYTHING WAS DONE QUICKLY AND I WAS OUT FASTER THAN EVER!

Thomas Wachter

1 de jul. de 2015

Sam Moore worked his butt off getting us all set to go. The bumper guard was put on crooked and another one is on order. Thanks

Ricardo Samson

1 de jul. de 2015

The sales staff were very friendly and informative. I enjoyed working with them to purchase the vehicle that I had selected. I would gladly purchase another car from them and will recommend friends to seek them out for fine Ford autos and trucks

Bradley Powers

30 de jun. de 2015

Mike Hill has taken care of my vehicles for years and I never have any doubt about getting the right thing done.

Sharon Rivera

30 de jun. de 2015

I own a 2014 Ford Focas, The car is an excellent vehicle and the service I receive from your service is the highest quality I have ever receive. The work is perfect, the service manger and the consultation process is great. they take great care of me and my vehicle

John Willis

29 de jun. de 2015

I called 3 days before to make an appointment and was given the time I requested. My wife's 2013 Ford Escape was needing the maintenance for life (oil/ tire rotation). Tom Hull met me in the service area. Tom listened to me (oil, tire, and I had a problem that needed fixing- the cap at the cabin air-filter needed to be attached, I could not complete the job I started 2 days earlier)I stated I would be back in 2 hours. After 2 1/2 I returned and the car was ready.

Paul Brown

29 de jun. de 2015

Great service!!!! From Saul my salesman, to Tony my parts man and Randy in the service dept. Food court too

Allen Jaeger

29 de jun. de 2015

Was glad to see that even as busy as it was, other reps were able to get my truck serviced and processed without delay! Thanks

Ford driver

29 de jun. de 2015

car diagnosed and fixed in less than two days. Seems fine now!

Detroit Tigers Fan

29 de jun. de 2015

My car was fixed and returned on the same day it was towed in. I was elated!

Terri Dalton

29 de jun. de 2015

I purchased a Chevy Cobalt from the used car area and have always purchased my cars from Holmes Tuttle.

Michelle

28 de jun. de 2015

Thank you so much for Jason, Craig, and the body work mechanic who handled all my vehicle issues flawlessly, professionally, quickly, and even made me smile. They were really great and I look forward to my next checkup with this team. Thank you for hiring such QUALITY people!

Derric Roof

27 de jun. de 2015

the service gentlemen was very prompt and kept me informed. thank you

Jack Warren

27 de jun. de 2015

Your team is very knowledgeable and helpful. This was a very pleasant experience.

Yolanda Weininger

27 de jun. de 2015

I brought my car in the early morning and asked to be driven to work across the Tucson Mall. I had a co-worker bring me back late afternoon. It was ready and good to go. All were very nice and accommodating with my request. Thank you.

Eddie Brown

27 de jun. de 2015

I took my car, a 2006 Mercury Montigo, to Holmes-Tuttle Ford dealership on 6/25/2015 for Maintenance for Life services. The visit was very enjoyable and quick. The service work was accomplished as promised on time and professionally. The service personnel were friendly and really knew their stuff. Being a 30 year retired veteran of the U.S. Air Force, I know good service when I see it. Those service personnel that provided my service were outstanding and extremely helpful. I will strongly recommend them family members and other people.

Joanna Stevens

27 de jun. de 2015

I made an appointment online and showed up for my appointment a little early. I had to wait about 5 - 10 minutes for a service rep to come over. When he did arrive he was nice and courteous.

James Kousbaugh

26 de jun. de 2015

service was completed ahead of time and more items were included in the dealer service contract for life than I expected

Bernadine Goldman

25 de jun. de 2015

Nice, clean friendly atmosphere. Everyone was very helpful.

Gwyneth Norris

24 de jun. de 2015

Your staff are very professional, courteous and knowledgeable and most importantly, very friendly! I will highly recommend your car dealership to friends and family. I just purchased a 2015 Ford Focus but I'm already looking forward to purchasing another vehicle from this Ford dealership in the future!

John Pierce

23 de jun. de 2015

Service was satisfactory. No one let me know about the waiting area for Lincoln Owners.

Dan Lites

23 de jun. de 2015

Always a Pleasure doing business at Holmes-Tuttle Ford

George Franks

23 de jun. de 2015

2002 Focus SVT Master Cylinder remote Reservoir had to be replaced. It was no longer being stocked because the age of the car. The Service Advisor was able to find a newer version that would fit and solved the problem.This is very good car and I am to keep it running.George Franks

Melissa Smith

23 de jun. de 2015

Best service I have ever had! I was in and out and everybody was very pleasant! Thank you Holmes Tuttle Ford/ Lincoln.

Brett Miller

23 de jun. de 2015

Always efficient and courteous staff. Love that tell me upfront what is going on and what improvements need (if any) to be done on my vehicle. Great service!!!

Sarabeth Pryor

22 de jun. de 2015

Everything was great keep up the great work!!! Love my ford!! Great dealership!!!!

Hector Plascito

22 de jun. de 2015

Its the second car ive purchased at the holmes tuttle dealer and they are very helpful they had me in and out and helped me pick my 2015 mustang and at the right price ..

M.Boyless

22 de jun. de 2015

Holmes Tuttle is fantastic. My sales person Chris S. helps me even after almost a year since I purchased my truck. He directs me to the right contacts like Mike H. in service. Mike always makes sure I'm paired up with Gabe who does an excellent job communicating with me and caring for my needs. I had a warranty call on Monday 6/1, Mike H. called me back around 6pm that same day, coordinated with the wheel/tire company, scheduled an appointment for that Thursday 6/4 and by the following week on Friday 6/12, my replacement wheel and tire were back on my truck. I'm super happy being a customer of Holmes Tuttle. My wife and I are discussing a new purchase from your company because we're so satisfied. Thanks very much!

George Gluski

22 de jun. de 2015

Mike Hill is my service rep and has always done a super job in taking care of all my Ford vehicles. The dealership does things on time and is very service oriented.

Kristi Smith

22 de jun. de 2015

They always do a great job! Fred my service advisor is very good and makes sure my car is working perfectly.

Diane Phillips

19 de jun. de 2015

I purchased a 2014 Ford Fiesta, it gets great gas mileage (32.2 MPG) and is as fun to drive as the name! The service department is terrific. I am always greeted pleasantly at the service department which offers a drive up service. The service staff is very friendly and accommodating. The wait areas both inside and out are very pleasant with TV's, a kids room, a restaurant, complimentary coffee and water along with Exceptionally clean bathrooms. Always a pleasure to stop in thanks so much.

John Rivera

19 de jun. de 2015

Service waits are too long when you have made an appointment.

Thomas Cochran

19 de jun. de 2015

You fixed the problem withe the seat warmer and the steering wheel.

Aimee Vanden-heuvel

19 de jun. de 2015

I own a 2013 mustang. Unfortunately the sensor went out and I was unable to drive it for two days while I waited for the part. No problem. Ford gave me rental. I am extremely disappointed on the rental I was given. Ford should think about giving the customer a rental of equal or better value of their personal vehicle.

Kathleen Martin

18 de jun. de 2015

The staff member I worked with was excellent in all respects regarding services needed and completed, the time element, keeping me updated and informed. He did an excellent job, as I assume the techs and others also did.

Gary Lindberg

18 de jun. de 2015

Great service by Mike Hill and the rest of your staff.

Harold Trainer

17 de jun. de 2015

Fred Adelmen, our service advisor, is awesome! He made sure that all of our service needs were met 110%. We could not be happier with the service we received this time and every time we bring our 2004 Lincoln LS in for service. Many thanks to all of the great staff and technicians at Holmes-Tuttle Ford!

James Dyer

16 de jun. de 2015

Ford Fusion Hybrid. Staff was very helpful. Would recommend to family and friends in the market for a new vehicle.

Jennifer Murrieta

16 de jun. de 2015

Jessy was my service advisor and he explained everything in detail. He was not pushy, but very helpful in answering all of my questions.

Wendy Mcgee

16 de jun. de 2015

Lamont was great to work with, we purchased 2 vehicles at Nissan and a 3rd at Jim Click Jeep and Lamont helped on all 3. The purchases went well but the follow up for the 'after sale' items not so smooth which is why we said 8-the back end follow up needs to be as complete as the initial. We are still waiting for our referral checks and if you could please look into those and let me know?

Joseph LaCava

16 de jun. de 2015

My service technician, Fred Adelman, was great. He was attentive and took good care of my vehicle.

Franci Washburn

15 de jun. de 2015

Like many new car buyers, when I went to Holmes Tuttle I wasn't expecting to buy a new vehicle that day. However, David, the saleman, was friendly and helpful without being pushy, showed me the styles and prices of vehicles in which I had expressed interest, and negotiated with me in good faith. I saw no reason not to purchase my Ford Explorer immediately, even though I started out "only looking."

William Agredano

15 de jun. de 2015

I was very pleased with. Tom's professional & curious attention. I was also pleased with the rest of the people I came in contact with. Over all excellent service

Sonda Gilbert

15 de jun. de 2015

friendly staff,knowledgeable about the car,went above and beyond to stay late to get the process completed

John French

14 de jun. de 2015

The problem was fixed. The service team is awesome.

Valued Customer Northpointe

13 de jun. de 2015

Gabe was very helpful when our engine broke. The dealership was very good and got the engine replaced quickly. When there was an issue with the engine, there was no hesitation in checking out what it could be. Very happy.

Charles Hendricks

13 de jun. de 2015

This visit was quick and painless. Thanks, Mike Hill.

Gilbert Laven

13 de jun. de 2015

Mike Hill has always been open and honest with us, good or bad. We run things thru our grandson in Orange County, who is a mechanic and has been for some time, if he thought his grandma and grandpa were being taken he would call Mike Hill. We appreciate is help so much, some placed love to take advantage of older people. Thank you Mike.

Paul Carter

12 de jun. de 2015

everyone was friendly so far everything is working perfect and I am quite happy with what was done

David Wiberg

12 de jun. de 2015

I offer my sincere appreciation to Fred and Tim as well as the rest of the team at the dealership. These folks went above and beyond on a hot Friday afternoon to fix our air conditioner; allowing us to continue on our trip in comfort. Much thanks to this great, customer service oriented dealership. By the way - nice facility...

Glen Sneddon

11 de jun. de 2015

We purchased a 2015 F-350. The service was excellent. Bob Schmidt, our salesperson was very knowledgeable and helpful. Kyle in finance was very helpful as well. They both worked hard to expedite the paperwork.

Joy Bisol

11 de jun. de 2015

I went in for my maintenance for life, and your mechanic found a couple things that needed replacement. They did the job in a timely manner. It was an unexpected expense though.

Dennis Rains

11 de jun. de 2015

I love my Hyundai Sonata.The service was great, Manager and salesman were very helpful, and worked with me.

Eleanor Rhodes

10 de jun. de 2015

THe service advisors were very helpful and understanding my needs for the vehicle.

Christine Willour

10 de jun. de 2015

Great experience! Bob Schmidt is an exceptional Sales Associate. A++ for the sales team involved. Only negative is the pressure tactics used in finance office to purchase Gap insurance, security system, and extended warranty. It wouldn't be a car purchasing experience without it I suppose.

Beatrice Katsantones

9 de jun. de 2015

My 2007 Lincoln Town Car was brought in for service. My service advisor, Garrett, was there to meet me and go over everything that I wanted done to the car. All my requests were addressed and the vehicle is running great.

FoxFord2015

9 de jun. de 2015

Scheduled an appt, took the truck in, service was completed within stated time window, all was well

Krisann

9 de jun. de 2015

Awesome service, great staff and wonderful cafe! I highly recommend Holmes Tuttle Ford for both sales and service!!! Ask for BOB SCHMIDT in sales!

Ramona Evanoff

8 de jun. de 2015

The staff was very helpful and friendly. I know this was an effort to make up for the last service and they succeeded.

Steven Liakos

8 de jun. de 2015

A couple of weeks ago I had my ford Explorer serviced. The dealership suspected there was some sort of leak. They recommended that I bring it in for a system flush. I did that last week. They found that the water pump needed to be replaced which was covered by the drive train warranty. All was fixed in a matter of a few hours. My family and I are leaving soon for an extended driving vacation. This on the spot diagnosis of my car's issue saved me from having to put in a new water pump away from home. Thanks Holmes Tuttle---GREAT JOB!!

Georgeanna Kavanaugh

8 de jun. de 2015

I appreciated Tom taking the time to give me written estimate on the services I need for my vechicle.

Larry Hoffmeister

8 de jun. de 2015

Chuck Long was great. He and David worked to get me into the right car at the right price with the right financing. The smoothest most pleasurable buying experience ever!! Great team that got me more than what I thought possible!!

Thomas Brugman

7 de jun. de 2015

Appointment was scheduled and service (Maint for Life) was completed. Did not find your recommened , expensive service items in my 2013 XLT Explorer Owners Manual.

Taylor Lewis

7 de jun. de 2015

Everything was good except the communications from the person who came to my car to do it as well as getting a call that my KIA was reardy when I own a ford explorer

Herman Lopez

7 de jun. de 2015

After I got home, I check around the truck and underneath next to the light are some snap twist knobs maybe 3 or 4 of were not placed and twist lock, fairly easy thing to do and put this flap in its placed, went to phoenix and back without any issues. thanks you

Essie Russell

6 de jun. de 2015

I purchased a 2008 Kia Spectra from you guys and I am loving it. JR Jackson was the salesman who helped me and he went above and beyond to make sure everything was what I wanted. The staff at Holmes Tuttle Ford is great. I would recommend family and friends to look there for their next vehicle purchase. Thank you.

Eric Mcdade

5 de jun. de 2015

Alex Potter and Sergio Sihasboth exceeded what one would expect from a typical car buying experience. My work schedule prevents me from dedicating a specific time to complete the most basic of tasks, much less shop for and purchase a vehicle. Alex and Sergio found a way despite my unfair timeline expectations and surprise visits. The truck sold itself, Alex and Sergio made me a llifetime customer!

Elizabeth Conrad

5 de jun. de 2015

My Lincoln MKS "died" right before I left on a trip. I called my salesman, Scott Patty, in desperation. He said the car was still under warranty and that my nephew could call the roadside assistance to come start it. Then my nephew brought the car in, got a "loaner" while the car was checked out. Turned out that the only problem was a bad battery. My many thanks to Scott, the Lincoln dealership and roadside assist (and my nephew) for getting my car fixed and and ready for me to use when I returned from my trip!

NICOLE JAMES

5 de jun. de 2015

I have a 2012 Ford Edge which needed a brake part replaced. Other than having to wait an extra daily, the process was smooth and my car is running great. The staff was helpful, as always.

William Gordon

5 de jun. de 2015

purchased a 2014 escape. purchase process was very easy.

Karen West

5 de jun. de 2015

I went to this Ford because of my satisfaction of the Jim Click Ford on 22nd Street. I was very happy and will be coming here in the future to get maintenance on my Fusion.The Service Manager showed me where everything was and explained about the tire.

Patrick Haywood

5 de jun. de 2015

Good,fast,courteous service. Always well treated in a friendly atmosphere .

Jay Thomas

5 de jun. de 2015

Bought a Ford Focus. Everyone was friendly, knowledgeable and helpful. Couldn't have asked for anything better.

Jerry Hutchison

3 de jun. de 2015

My wife said the service was excellent. BUT, The service people lost her car keys and she sat for an hour longer while they searched for them. She wasn't very happy.

Mark Machina

2 de jun. de 2015

Great relationship with/service from my Service Writer, Fried Adelman. Quick response at appointment time. Periodic updates on status and findings during service. Great performance by service team. Car continues to run like new - over 71k mi. later.

Jerry John Mirr

1 de jun. de 2015

Fred the service manager kept me informed as to the progress being made on my MKT. Offered to buy me a meal for the waiting time. OUTSTANDING Got my free wash Got special pricing on tire replacement

Valued Customer General Air Control Inc

1 de jun. de 2015

Mike Hill is an outstanding service advisor. He keeps us well informed, and looks out for us and for our vehicle's needs.

Judy Sorensen

1 de jun. de 2015

Service date. Took Edge almost immediately...all is good.

John Guerrero

1 de jun. de 2015

I purchased a 2015 Nissan Sentra. it took me over a week to get an appointment for my window tint, but once I took the vehicle in the staff was helpful and the tint was done quickly and as promised. The tint service was great.

John Horne

1 de jun. de 2015

The job done was very professional. Everyone was welcoming and informative. All work was done in a timely manner and I am very Thankful.

Robert Kristinsson

1 de jun. de 2015

I purchased a 2015 Ford Mustang convertible. Came in looking at a used car and don't see any I liked. Dave the sales guy went out of his way and got me hooked up.. Thanks again..

Barbara Thomas

31 de may. de 2015

Very pleased, as always - this time service department (oil change) went out of their way to get my vehicle finished quickly so that I could leave for an unexpected family emergency, thank you to the service department and manager!

Arlen Degoes

31 de may. de 2015

It was fast, friendly and I was satisfied with ev3erything.

Lorenzo Berumen

31 de may. de 2015

I am pleased. The appointment did not last forever and I was happy with results.

Charles Dalton

30 de may. de 2015

I purchased a 2015 Focus and the experience was excellent and smooth. Smitty the salesman was excellent and helpful in every way.

Nancy Arseneault

29 de may. de 2015

Both of our vehicles (an Expedition and an Escape) are leased through Holmes Tuttle Ford. We would particularly like to commend Scott Patty who is an excellent salesperson and Fred Adelman who is our service advisor. Both are professional and personable. Both make us feel like we are important customers. Fred was most accommodating when we recently had to schedule a service appointment within a short period of time. We love the cafe too. It's better than some of the restaurants in town so never a problem when we encounter a wait in the dealership. Kudos to the whole team.

Ellen Thornton

29 de may. de 2015

They were honest with us about the weight time that it was gonna take to get the service done.

Gary Shreve

29 de may. de 2015

2015 Edge Titanium. Rear hatch jammed, you repaired it. Staff was very professional.

Valued Customer Pc Enterprises

29 de may. de 2015

Bought an F-150. Its a great truck! I could not be happier

Deborah C.

28 de may. de 2015

Bob Schmidt was great! He did everything possible to make sure I was completely satisfied with the vehicle I ordered and with the process along the way. Jennifer Miller was also very helpful and good to work with when Bob wasn't available. The order process took much longer than I was prepared for which caused issues for me, however Bob and Jennifer did their very best to keep me in the loop on the status of the vehicle all along the way. Holmes Tuttle Ford has a good team in their sales department. I would also like to mention that Mark Shows in the finance department respected my request not to pressure us to buy an extended warranty. He did explain in detail how the manufacturer's warranty has changed from years past from a full bumper to bumper warranty to a limited bumper to bumper warranty. The paperwork process went fairly quickly which I appreciated since my time is value too and I couldn't afford for the process to take hours. This was refreshing as compared to prior experiences at other dealerships. After all was said and done, everyone at HTF that I dealt with did their very best to make sure I was completely satisfied (which can be challenging to do at times). I commend and thank my team at Holmes Tuttle Ford!

Andrew

28 de may. de 2015

My car was ready in the time quotedo by the technican and I have not had any issues with the work that was done.

Richard Arrey

27 de may. de 2015

Our 2015 ford focus is a great car! We had a good experience with our sales person Saul Moreno.

William Faust

27 de may. de 2015

It is always a pleasure to deal with Mike Hill. ************

Helen Barnard

25 de may. de 2015

Due to our 2012 F150 Ford pickup being totaled in an accident while my husband was in the hospital, we needed a new truck fast and with as little stress as possible. We called Bob Schmidt at Holmes Tuttle Ford and told him what we needed. He emailed us the information on 2 trucks. We studied them both and I went to test drive the one we liked best. Bob answered all of our questions and in a very short time, we were the proud owners of a new 2015 F150 Ford truck! His honesty, his knowledge about the vehicle, and his low pressure sales style made the whole experience as easy as possible. He was intuitive and attentive, extremely knowledgeable, kind and considerate. The person in the finance department was also very professional, courteous, and helpful!Thank you Holmes Tuttle Ford!

Jessica Banhie

25 de may. de 2015

Fabulous buying experience with Dee Westling. Won't buy from anyone else. Good first maintenance experience.

Joahne Pierce

25 de may. de 2015

I had my car "washed." This was a birthday present. My car is superb looking. Great wash and detailing.Joahne Pierce

LisaHart

25 de may. de 2015

Thanks for everything! Gabe Gonzales was wonderful.

James Allen

25 de may. de 2015

f-150, Service is always the best at Holmes Tuttle.

Henry Babel

24 de may. de 2015

Purchased a 2015 lincoln mkc. very helpful and friendly sales agent.

Edwin Axe

23 de may. de 2015

Test drove a 2013 Ford Focus Titanium, John Numetko was the salesman I dealt with and was great to buy from.

Paul & Goldi Hartwick

22 de may. de 2015

Randy helped us with this repair to our Fiesta and he was wonderful! He found a recall that we had not been notified about (which we will repair on June 3rd) and he also answered all our questions and came up with things that we should be aware of and repair! We had a wonderful experience.

James Boyes

22 de may. de 2015

Service as excellent and prompt as usual. Thanks!

Raul Herrera

22 de may. de 2015

Took my 2014 Explorer for maintenance service....was very happy with the staff, very helpful in answering my concerns.

Michael Dolan

22 de may. de 2015

Quick and convenient service. Enjoyed a bagel and cup of complimentary coffee while I waited for the service to be done.

Anne

22 de may. de 2015

Quick service on a simple problem and very helpful in helping me to use my points for a sunshade for the windshield.

Valued Customer W G Valenzuela Drywall Inc

22 de may. de 2015

We bought 2 f-150's and 1 f-250's, Hank Dellos took care of us, every part of the experience was good.

Gregory Michels

22 de may. de 2015

Met my expectations, nice place, customer focused. Thanks for a good experience.

Alfred Gomez

22 de may. de 2015

The wait was long, but no longer than the quoted time. Our service rep kept us very informed.

Roy Hollingworth

21 de may. de 2015

This was a great experience, due to my Wifes health I could not leave her, she was in a skilled Nursing facility . Your sales folks brought the Flex out to the Nursing home to allow us to see if the Mrs would be able to use it for transport. It fit fine, all paper work etc was take care of by H/T Ford, the Flex was delivered with information etc. All I had to do was write a check.........I consider this above and beyond. My Sales Person was Mr Dee Westling, a true GEM. Both my Wife and Myself thank all the folks at Holmes Tuttle for your help.. Capt Roy Hollingworth, USN (Ret)

John Elofson

20 de may. de 2015

Service staff, especially Fred, is great. The Lincoln "MY Touch" system still has minor problems. One of these was fixed on my last visit by tech going through service notices from Ford and finally finding one that outlined the problem and how to fix. Seems my car is prone to obscure problems that are an irritant to me and my wife.

Kevin P

20 de may. de 2015

Salesperson, John Isles was the main reason we purchased at H-Tuttle

david

20 de may. de 2015

when we showed up for service the attendant stated we would be waiting for two plus hours - Daniel took over and we were ready to go in maybe an hour and a half. they really try to take care of customers.

Patricia Baer

18 de may. de 2015

I had excellent service with my Edge. Everyone is always helpful and friendly.

Norm Mcintosh

18 de may. de 2015

Mike was knowledgeable and helpful. Things got done in a timely manner and with the desired result.

Linda Adams

16 de may. de 2015

I was surprised by the total experience. The staff were very nice and the service great.

Matthew Ijams

15 de may. de 2015

2015 Ford Explorer- everything was great. Check in was quick and all the options were discussed and explained very well. Car was done quickly. Staff was great!

Concepcion Curnett, Danl Curnett

15 de may. de 2015

We bought this used 2010 Explorer, 4.0, auto, a/c, towing pkg, etc, several months ago. This was our first service for that vehicle. We had driven it about 3,500 miles.I wanted to knew how many miles between oil changes. I did not get an answer. Some Explorers are scheduled to have oil changes every 7,500 miles. Mine did not reach that when the oil change message was received. Since I have maintenance for life, I realized it did not matter. I will have it serviced when I receive the next oil change message.

William Mc Kittrick

15 de may. de 2015

Everything was excellent! I have already called the manager to let him know he has an exceptional employee in Tom Hill. He was extremely helpful, kept us up to date on the work being done, and did not treat us like we were another number. Would definitely recommend! And Kudos to Tom!!

Francis Haugh

15 de may. de 2015

Service was fine. Advisor was very knowledgeable about my Escape.

James Krueger

15 de may. de 2015

My service advisor, Randy Lucero, did an outstanding job during this visit.He made sure I got the exact 30,00 mile servicing I wanted with the correct pricing. Heis a fine young man and should be commended.

James Weisberg

15 de may. de 2015

Romo (Ford employee) was the best person I worked with at a dealership in buying a car. He was so helpful and answered ever question I had, my Wife and I love our new Lincoln MKC.

Valued Customer U.s. Border Patrol

15 de may. de 2015

GREAT............................................................JOB. Thank you.

Eleanor Cole

14 de may. de 2015

Service department is top notch, always have had a positive experience with them.

Sharen Myers

13 de may. de 2015

2015 Nissan Versa. The staff is excellent. This my second vehicle from my salesman Tom May. On a scale of one to ten, he is most certainly a 20. He goes above and beyond, and makes you feel like a million bucks. I even sent my boss in, who also bought from him.

Monica Islas

13 de may. de 2015

We purchased a ford flex at the tcc sale.we had a great experience making the purchase and will recommend you yo all our family and friends. Thanks Ford. Sincerely Raul & Monica Islas

Rosemary (Bobbi) Wiggins

13 de may. de 2015

We have been more than satisfied from the beginning with service and staff at Holmes Tuttle Ford. All the Jim Click dealerships have fine reputations in Tucson. Their waiting room(s) are pleasant, clean, and offer snack bar, and VERYCLEAN restrooms.................important to customers!!!! If I get down that bucket list of mine for a Ford Pick-up, it will be purchased from Holmes Tuttle Ford!!!!!!!!Thank you! Rosemary (Bobbi) Wiggins, Marana, Arizona

Drexel Heights Fire Department

13 de may. de 2015

Fred continues to take good care of our fleet. Very good about keeping me informed. Thanks

Joe Armijo

12 de may. de 2015

Holmes Tuttle service took the time to find out what was wrong with my "new" 2015 Escape and made it right. The only thing that bothered me was the rental car they gave me was filthy inside.

Patricia Brown

12 de may. de 2015

Mike Hill - is amazing! Class act! Thorough and personable. Always calls and most of all listens. Great asset to your company - Patti

Tanisha Arnett

12 de may. de 2015

I called to schedule my maintenance for life and it was a bit frustrating because the lady scheduling the appointment couldn't seem to understand that I needed a morning appointment...she offered me a 2 pm on Tuesday and then a 3 pm on Wednesday...even after I specifically said that I need the appointment early in the morning before I go into work. After I finally get a morning appointment, when I go to drop my car off, they ask me who my technician is and I didn't know because no one mentioned it (not when I called to schedule and not in the email)...then they couldn't seem to find my appointment but took me anyway. They were done quickly and called to say that I should sometime bring it in to have the transmission flushed and stuff. A week or so later, I get an email stating that I might need to replace my tires. My windshield wipers are also not good but that wasn't mentioned (previously it was checked and I was asked if I wanted them changed). It just felt very disorganized and chaotic and no one seemed to know what was going on. My husband picked up my car and they couldn't find the keys...they asked him if he had them and he said "I have MY set but my wife left HER set with you guys"...finally, they were located with another cars info. This was not a stellar experience this time...most other times, it has been very pleasant. I'm not sure what is going on with the dealership right now (or if this was just an off week, I know that happens) but I didn't like it.

James Dillon

12 de may. de 2015

Service was quick, Issues that could not be taken care will require me to return the car for another visit. (The windshield glass chip, touch up paint on the facia and the replacement parts for the under engine shield.)

K.H. Burgess

12 de may. de 2015

Fast service on a safety item! (This review is not accepted because I need at least 50 words-- I do not have time to write about things I do not need to comment upon!)

Maryjane Doll

12 de may. de 2015

I had questions about work that needed to be done and Daniel was able to answer them and order the part I needed and made sure I was set up for the appointment. He is knowledgeable, friendly, courteous throughout the process and knows what he is doing and others should be doing. And, as always, I walked out reassured that everything was done professionally and well. I never leave with any kind of anxiety about the job being done.

R Williams-brown

12 de may. de 2015

The service guy I had was good. I am not happy with buying my car and paying for plates I should have been not paid for.

Ford Customer

12 de may. de 2015

2012 Ford Focus.We have had recurrent problems with the vehicle since purchase. They have repeatedly been difficult to diagnose and had become frustrating for us as owners. In an effort to get to the bottom of these issues, Mike Hill took charge and kept the car at the dealership in order to undergo extensive investigation of the issues...eventually, he was able to accurately identify and fix the major problems.Service above and beyond. This builds trust & loyalty.Nice Job!

William O'Brien

12 de may. de 2015

We have two Kia Souls and love the cars. Our interaction with your sales and service personnel has been excellent.

Joe

12 de may. de 2015

F150. Excellent and knowledgeable salesman. Quick and painless process.

Denise Fletcher

9 de may. de 2015

The gentlemen were very efficient and professional. They expressed their concern that the work being done on the truck 150 would take more time than left in the work day and did not want to rush the job. I was impressed that they went for quality and not just to please me. They offered me a rental car. My truck will continue to be serviced there.

Ruth Curry

9 de may. de 2015

The service is always good, and the representative, Isaac, was very helpful.

Stefanie Modos

8 de may. de 2015

FRED DID AN AWESOME JOB AS HE ALWAYS DOES. Place is always clean and beautiful, people in cafe are so nice and everyone is so professional. thanks again

Michael Gibbons

7 de may. de 2015

We purchased a 2015 Explorer with most all the gadgets available. We have now had the vechicle for a week. Scott Patty did an outstanding job on the order, everything was just as desired. Kyle Mate was very helpful and efficient with the paperwork. Thanks to Curtis Campbell who spent close to two hours working with my wife and me learning how to operate the new car. Your dealership does care about us customers. Thanks, Mike and Nancy Gibbons

Gary Butryn

7 de may. de 2015

When I arrived the young man told me they couldn't take me because you were backed up with appts. and other drive-ins. Then the service person came out to take the name, etc. and put me at ease...said it would be about 2 hours. Yes,!! I didn't want to have to drive back to O.V. and come back another day.. So this was great and much appreciated. And as it turned out, it was less than 2 hours. Very satisified.

Keith Rogers

7 de may. de 2015

My body estimator, Joel Maddox, was wonderful to work with! He kept me informed at every step of the way and worked seamlessly with my insurance company! The work was performed as promised with every attention to detail. I needed some service work performed as well so Joel got my vehicle to the service drive to coordinate that work before my vehicle was returned to me. It was all completed while I was out of town with no interruption to any of my plans. Kudos to the whole Click-Tuttle team for a job well done!

John Murphy

7 de may. de 2015

Mike is always extremely helpful and makes sure the experience is high quality.

Christopher Logan

7 de may. de 2015

Scott Patty was extremely helpful and we would recommend him to our friends and family.Thank youWe like our 2015 Explorer very much

Christopher Bradford

7 de may. de 2015

Awesome. Lower your prices for new trucks and I might buy one.

Martha Reimers

6 de may. de 2015

Lincoln MKZ The service was great, as usual. It always is !!! Jess was very helpful, knowledgable and took a lot of time explaining things to me. He is a keeper!!!

Kathy Hamlet-henry

5 de may. de 2015

I have a service warranty on my 2013 Mustang that I purchased from you. I had a flat tire. Apparently, it wasn't a stock item and had to wait 4 days to get my tire fixed. Everyone was helpful, but it would be a nice thing to stock my tire size, as you do sell Mustangs there. It wasn't anyones fault about the delay. They had to find my tire (which wasn't available in the state of AZ) in CA. You really should keep them in stock, for all of us that purchased your Mustangs. Thank you in advance.

Terry Young

5 de may. de 2015

Mike Hill is our service adviser and always performs excellent service in a timely and professional manner. He's 100% available and on task. Thanks again for supporting all our Ford vehicles through the years. Terry Young-Delgado

Tim Mulcahy

5 de may. de 2015

You didn't actually do any work on the vehicle. It was an after market add on by Thor.The service manager was very polite and knowledgeable.

Gary Simons

5 de may. de 2015

I went in for a battery replacement and oil/filter change. I was helped by Service Advisor Thomas Hill. The battery was purchased at Holmes Tuttle in 2008. We were not able to access the records there at HT at the time, but I had the purchase invoice in my car for that visit and was able to get a little money back toward the new battery with Tom's help. It was recommended I get a cooling system flush also, which had not been done on my Mustang before. Tom also offered a complimentary car wash (which was desperately needed) if I had the time for it - which I did. All of that work was performed very quickly, and it was reasonably priced, and I was completely satisfied with my trip to Holmes Tuttle -- especially with Tom's help and service.

Alice Rowan

5 de may. de 2015

The service rep was very helpful. I have a 2014 Escape. I had be out it in for its first oil change on maintenance for life. He explained what was checked and when the next s we vice would be needed.

Patrick And Debra Holden

5 de may. de 2015

My F150 was diagnosed and repaired satisfactorily. The service team is courteous and helpful. Before returning my truck they cleaned it inside and out, as good or better than any car wash I've paid for!

Steven Altman

5 de may. de 2015

Very warm welcome sales man was nic and friendly and all other staff.

Phillip Davis

5 de may. de 2015

Mike Hill did a great job as always. Everyone was very helpful.

Richard Jones

5 de may. de 2015

Alex Potter went above the average sales person to help us she did a tremendous job. We were very happy with her.

WALTER RAUB

4 de may. de 2015

BOUGHT A NEW 2014 F150,THE DEALERSHIP REALLY WORKED HARD TO GET MY WIFE AND I A VERY FAIR DEAL.THANK YOU GM. AND SAM MOORE.

Thomas Cochran

4 de may. de 2015

The service has always been excellent. Fred Edelman is an outstanding Service Advisor.The coffee is good also.

Gerald Handler

4 de may. de 2015

Staaff was courtous and Ramo was great. Good personality, knew product line and was fun to spend our money with him.

Elizabeth Riney

4 de may. de 2015

Thee 2003 Escape is still running like a top. We have been affiliated with one service rep this entire time. I believe continuity of care is really helpful and Mike Hill is outstanding.

Jan Vernon

3 de may. de 2015

Fred Adelman is my service representative. He always makes it so easy for me to bring my Explorer in for service. He's efficient and considerate of my time.

Robert Suarez

1 de may. de 2015

Everything was just fine with the exception of when I got there. there was no one outside to assist with the waiting cars. It took close to five minutes before someone came out and helped the car ahead of me.

P. Redmond

1 de may. de 2015

I was very pleased with this service appointment. I was greeted promptly and kept informed of the progress on my car. The gentleman who helped me was very good-- polite and very knowledgable.

June Gibble

1 de may. de 2015

Oil change and general checking of car was excellent.

Steven Liakos

1 de may. de 2015

Very helpful and accomodating staff. Service was prompt and done is a timely manner.

Brian Svedberg

1 de may. de 2015

Our buying experience was very good. The staff was friendly and courteous. My wife and I are very happy with our new 20125 Edge.

Kathleen Long

1 de may. de 2015

EVERYTHING WAS EXCELLENT I HAD NO PROBLEMS. I HAD THE SERVICE DONE AND I WAS IN AND OUT

L Michael Reynolds

30 de abr. de 2015

My wife and I purchased a new 2015 Jeep Renegade. The sales consultant, Dan Benton, went out of his way to help my wife and I select our new vehicle. The Finance Manager, Omar Saleh, was also very pleasant to work with. Our new vehicle is the fourth Jeep model we have had. We love it!

Sandra Gipson

30 de abr. de 2015

Our sales rep is very helpful and friendly. This was the second time we've purchased a car from him and would contact him again in the future. Everyone at the dealership smiles and offers to help you. It's obvious that Mr. Click has created a positive culture in his organization.

Martin Matty

30 de abr. de 2015

everything was fine except that when I got my car it was very dirty even though it was washed prior to delivery. The paint and the chrome was horrible with water spots. At the time of pick up I did not say anything to the salesman.

Cynthia Dietrich

29 de abr. de 2015

I purchased a 2015 Ford Fusion. The staff was really friendly and helpful.

Brian

29 de abr. de 2015

Your staff is always extremely polite, knowledgeable and helpful. I love the maintenance for life. My only issue is the cost of services not covered. I am able to go to other reputable, SAE certified repair shops and get the same services for sometimes hundreds less. This makes getting the oil changed and tires rotated for free inconsequential.

Gloria Conti

29 de abr. de 2015

The experience was excellent. The sales staff was easy to work with and my sales person ( Roman Todorovich) was the best. Helped answer ALL my question and concerns. What made me the happiest was the speed in which he was able to complete the transactions (Explorer and Escape). They had the styles and color ways that I was looking for. So wasted time trying to find. Very pleased.

Cesar Hernandez

29 de abr. de 2015

2014 f150 limited,connie was awesome if a buy another car i hope she still works there. All the staff was very helpfull that day I'm proud of my purchase

Viviana Guerrero

28 de abr. de 2015

Greet customer service very helpful n fully explain everything you need to know

Ruben Ballesteros

28 de abr. de 2015

Great salesman very helpful and very friendly. Management very friendly and they were able to meet my needs and standards.

Robert Scott

28 de abr. de 2015

2015 Ford Focus.Excellent.Ramon was excellent and very enjoyable to work with. Everyone was helpful and all made it a pleasant experience.

Richard Harvey

28 de abr. de 2015

MKC (love it!) As always, incredibly courteous and efficient staff

Guadalupe Gutierrez

28 de abr. de 2015

EveEveryone was greatEverything was wonderful everyone was so helpful

Margarita Chase

27 de abr. de 2015

I bought a F150, I received excellent service and your staff was friendly.

Timothy Oliver

27 de abr. de 2015

I have not driven the 2015 F150 enough to know how it will work out. I like it so far.My experience at the dealership was flawless. Ramon and Jennifer did everything right.

Annette Cook

27 de abr. de 2015

I had to bring truck in again to have oil % reset.

Valued Customer Duralar Technologies Llc

27 de abr. de 2015

I bought a F150 4x4. The service I received was awesome. The sales guy was very efficient and attentive. For sure we will be back.

Michael Nelson

27 de abr. de 2015

Superb staff and most helpful in the purchase of our 2015 Explorer Sport.

Cortney Ware

27 de abr. de 2015

We purchased the Ford Escape from Dee and Debbie. This was a large purchase for us, and we really appreciate how helpful and patient Dee was throughout the entire process. When we originally started looking for a car, we were set on getting a Toyota. However, we decided to look at the Ford models to compare. While we liked both vehicles, Dee's interaction and professional attitude made all of the difference, and we couldn't be happier with our purchase.

Philip Cognetta

27 de abr. de 2015

Outstanding service. Everyone is pleasant and accommodating. Very thorough and makes sure your needs are met. Comfortable environment to relax and wait for your vehicle to be serviced. I will purchase my next vehicle there without a doubt.

William Dickinson

27 de abr. de 2015

Just no problems. As usual, "Click was Slick". Nothing else to say.

Julia Grajeda

27 de abr. de 2015

MY door doesn't open from the inside. I could not believe it was over $100 just to diagnose it. My only complaint

William Gardner

26 de abr. de 2015

2010 mec grand maq you guys did a great job. Yes they did a geart job..............

Joyce Ward

24 de abr. de 2015

I purchased the 2015 Hyundai Elantra, and I am loving it, and the warranty is superior. My experience with Sales Consultant, Rob McNamee, was truly amazing. He listened to what I was searching for and walked me through the purchasing process without being pressured. The Customer Service was also above and beyond service I have experienced with other car dealerships. I found all the personnel, the Finance Officer and the General Manager to be helpful, friendly and courteous - they made me feel that if I have any questions or concerns in the future, they will be readily available to assure that I will remain a "Happy and Satisfied" customer.

David Lucas

24 de abr. de 2015

I appreciated Fred Adelman's knowledge and assistance

Lin Townsend

24 de abr. de 2015

VeryEasy to set up an app.-- pleased with all of it.

Linda Moore

23 de abr. de 2015

Great service. Car drives like a dream. Bob Schmidt is a super guy. Love the car.

Paul Glaus

23 de abr. de 2015

My Ford F150 was brought in for power window repair driver side. The staff was friendly and the work was excellentThank you

Becky Patty

23 de abr. de 2015

Fred was easy to work with and the car was ready with very little wait.

Donald Gollinger

22 de abr. de 2015

I thought my sales rep was very informal and help me all the way through

Juan De Luna

22 de abr. de 2015

I purchased a 2015 Ford Edge SEL. I went in to get the oil changed on my 2014 Ford Edge and was approached by a very knowledgeable and personable salesman. He asked me if I was interested in upgrading to a newer model (which I had no intention of doing) and convinced me otherwise based off of his rave review of the newly designed Ford Edge with the Eco boost engine. His service was phenomenal and delivered all that was promised.

Linda Jimenez

22 de abr. de 2015

Tom May was a great sales person, knew exactually what I wanted.

Helen Wright

21 de abr. de 2015

Mr. Thomas Hill was so nice and made sure everything was done that I ask for. Thank you so much and God Bless, Helen Wright

Dana Harriman

21 de abr. de 2015

Had a key made. It took 1 hour to program. The waiting room was very nice. In all it was avery pleasent experience.

C Kaltenbach

21 de abr. de 2015

Mike Hill is always professional and helpful. Reasonable wait time.

Katy

21 de abr. de 2015

I purchased a 2015 Esxape. I love it! I had previously owed a 2005 Escape that I purchased from Jim Click on 22nd street 10 years ago, it was a great vehicle! The service I received was great! They really make you feel like a person and listened. They were so helpful with all the new technology and they made me feel like I was the most important person in the world! Thank you for a great experience!

C. Flint

20 de abr. de 2015

2015 Explorer, Rome Laredo went out of his way to help me decide on this purchase. The showroom was very comfortable while I waited for my financial paperwork.

Vivian Trejo

20 de abr. de 2015

Great customer service. Great Sales people. Great 360 service. Thank you very much for a great experience.

Shelby Rae

20 de abr. de 2015

Richard Baker was awesome and made my buying experience wonderful!!!

Jodi Salmond

20 de abr. de 2015

Very pleased with our experienceWe enjoyed having Joe as our guide through this process.

Valued Customer Drexel Heights Fire Department

19 de abr. de 2015

Fred at HTF has always been very helpful with getting our trucks serviced very quickly plus he keeps me informed of any issues.

Carrie Jean

19 de abr. de 2015

Your service staff was very courteous and took care of the problem in two trips to the dealership.

Christopher Cooper

18 de abr. de 2015

Good sales experience, low pressure (even from your Finance person). I can't imagine why someone would put up with a sales lot salesMan when you can deal with Doug.

John Nanosky

18 de abr. de 2015

Outstanding Service!!!!!!! Excellent feeedback AND EXCELLENT JOB ON SERVING MY VEHICLE.MY SERVICE TECHNICIAN IS TRULY OUTSTANDING AT HIS JOB- SERVING THE CUSTOMER.

Brad Powers

18 de abr. de 2015

Like that I don't have to necessarily take my Toyota to Toyota. Mike Hill as always does a great job.

Daniel Cavanagh

17 de abr. de 2015

From Mike Webb to Ty Parkhurst, everyone was first class.

Paul Brown

17 de abr. de 2015

Good job I was taken cate of and even the food was great, computer lab all of the above.

Bob Mangerson

17 de abr. de 2015

Very happy, thank you,we have always been happy with this dealership

Suzanne Boyd

17 de abr. de 2015

Couritous, excellent waiting room and cafe with good coffee

Albert "Sonny" Montoya

16 de abr. de 2015

Hey!While shopping for a vehicle my wife and I had the opportunity to meet Salvador Sierra. We found Sal to be very knowledgeable and helpful through the whole process.Even after the paperwork was signed and the deal was done, we have still heard from Sal to make sure we are not experiencing any problems or difficulties.Great follow up on Sal's part.Thank you Sal!

Mary Carter

16 de abr. de 2015

I went in for service for life. I did not have appointment but they always get me in quickly. I needed a oil filter and they asked for me to return since they needed a part. The holder had an issue and they did not want to risk taking it off just in case it broke. I will return 4/18 to have the filter replaced.

Dory Penton

16 de abr. de 2015

our service rep, Tom is always very nice and quite helpful.

Scott Kelly

15 de abr. de 2015

Vehicle maintenance was completed within the estimated time.

Pam & Nicholas Taylor

15 de abr. de 2015

Purchased fusion hybrid. Love it. Was a busy evening, but our salesman Rome kept us apprised as to finance wait, directed us to a place to grab dinner while we waited and went over most all of the smart features of vehicle.

Rita Waltrip

15 de abr. de 2015

Mike was excellent as always! I trust Mike to always know what is best for me and my car!

Donna Qabazard

15 de abr. de 2015

Vert responsive to follow up items after my purchase. Staff was very helpful throughout the whole sales process. Very team orientated.

Glen Butler

14 de abr. de 2015

Timely, very courteous and efficient. Will use again.

Llewellyn Mills

14 de abr. de 2015

Dee was great. The finance person made me uncomfortable. Dealership was clean and welcoming.

Sheldon Wiens

14 de abr. de 2015

Write-up technician was very courteous and helpful.. He processed checkin in a very timelty fashion. He was an excellent representative for the service department and the dealership!

Teresa Merritt

13 de abr. de 2015

fast friendly service, was ready when promised. they took my truck in for service without having an appointment

David Siegel

13 de abr. de 2015

Everything about the experience was excellent. I have no suggestions for improvement.

George Labrie

11 de abr. de 2015

Jon was very helpful and his professionalism was outstanding!!

Jim Strickler

8 de abr. de 2015

The staff and service are always good at holmes tuttle, the waiting room area tv and snack bar and free coffee and water make the waiting part bearable. The shuttle is also very much appreciated if my vehicle has to be kept for an extended period of time. My only unpleasant surprise was being told my drive belt was cracking after only 21,000 miles on my 2011 ford fiesta, its supposed to be good for 100,000 miles.Other than that it was a good experience.

Paul Stafford

8 de abr. de 2015

I came in for a routine maintenance. Service was prompt and efficient

Andrew Liu

8 de abr. de 2015

You guys were quick, efficient, and the best price in town. I love my tinted windows!

Marcelino Ruiz

7 de abr. de 2015

Truck is great and so is the car, they really took care of us at the dealership

Allan Vanuga

7 de abr. de 2015

Staff did their job on diagnosing & fixing my problem.

Ron Bornstein

7 de abr. de 2015

WHILE IT TOOK SOME TIME FOR THE SERVICE ADVISOR TO GET TO ME, HE WAS PLEASANT AND EFFICIENT. YOUR WAITING ROOM IS SPARSE AND THE FOOD COUNTER AND OFFERINGS WERE NOTHING TO RAVE ABOUT.

Brett Miller

7 de abr. de 2015

Always a pleasure and great service at the dealership. Very efficient and a relaxing environment.

Gregory Lark

7 de abr. de 2015

Garrett always takes excellent care of me.The head machanic even came out to discuss my issues.

Cynthia Jarvison

7 de abr. de 2015

Lincoln MKX...service was good and staff was very helpful. The changing of just the oil seems to be too long though.

Rex Ruddick

6 de abr. de 2015

Everything went great Fred did excellent . I'll return .

Eunice Diaz

6 de abr. de 2015

Daniel helped me. He was very nice and explain everything my car needed in an easy way.

James Sipe

6 de abr. de 2015

Mike Hill is my fleet adviser and handles both my fleet and my wife's car with excellence.

Bruce Mcdaniel

6 de abr. de 2015

Excellent, All paperwork was ready to go, and options were explained, to my satisfaction. Car was clean and technical details were explained well enough for a first time introduction. More advanced training was also offered at no additional cost.

Maria Yepiz

5 de abr. de 2015

I had a very good experience. The sales person Sergio and ramon were very nice and professional

Amy Peery

4 de abr. de 2015

The whole experience was fast and easy! I was shown all the technical features of my new Explorer, including My Sync. Michael Roperti, my awesome salesman, personally set up my phone and contacts with Sync so I could make calls right away. I received a follow up call to make sure I had no additional questions. Steve Smith, the GM, was professional and courteous and I felt like I received VIP treatment! I have had great service here on my previous vehicle as well, which is one of the reasons I came back when I was ready for a new vehicle. This was my second great purchase experience with them! I would recommend Holmes Tuttle Ford and Jim Click Ford to anyone!

Stanley Newton

4 de abr. de 2015

Mike Hill was fantastic at handling my situation. He handled it quickly and efficiently.

Stephen Garceau

3 de abr. de 2015

We bought a 2015 Lincoln MKX using the Ford Friends and Family X-Plan. The sales and financial staff were helpful, professional and courteous. The staff did find the car in Phoenix and had it shipped to Tucson quickly. And, J.R. did find an extra incentive that hadn't been discussed - that was a pleasant surprise.The detailing of the car, when delivered to us, was a little short of complete as if it was hurried a bit. The wheels still had a slight haze on them and the passenger floor mat wasn't as clean as I might expect.There were multiple offers of extended service plans that were explained well. It was more than I expected and took some time, but I'm OK with that - you are in business, of course!At times there was a little longer wait for something to happen like waiting to get to the financing office. I'm also not sure why the quotes on the car came back to me as hand written notes in different colored pens. That took extra time to sift through to be sure I understood what was being offered. I would have thought at the level we were spending that the process would be a little more formal. With that, though, I don't know all the details of why, so I'm not going to ding anyone for that. When I spoke with the Parts people, they were exceptionally helpful, courteous and customer oriented. I sincerely appreciate their approach to their part of the business.Overall, I give your dealership a good rating and am pleased with my purchase.

Jeffrey Louder

3 de abr. de 2015

We purchased a Ford Fusion. Our sales person Richard Baker was excellent. We were well taken care of by him. The only possible complaint was that we were there 7.5 hrs and didn't leave until 12:30am. We were starving and were not fully aware of how long we were going to be there. It was a long time to make someone sit around. Richard did the best he could to keep us informed. It was because of Richard we stayed and bought the car.

Sandra Webb

1 de abr. de 2015

I made an appointment because I have had to wait for over an hour and a half before. This time itwas finished well within the hour. The service manager was very good.

Myrt Mcintyre

1 de abr. de 2015

We love your dealership and the service that is provided. The one thing that you need is a way to allow customers to pay for services when the vehicle is brought in by someone else. I have had my brother bring my car in for service now several times. Your billing department would not allow him to use my credit card so the next time I signed a check and just had him fill in the amount and they would not take that. This is very difficult and there needs to be something put into place even if it is ahead of time where your customers can make arrangements for payment for service when they are not physically there.

Nikki O

1 de abr. de 2015

Jeff was very patient in helping me find the right Ford Explorer. He also helped negotiate the price down so that my monthly payment was affordable for me.

Windell Williams

1 de abr. de 2015

I am very satisfied with the service I received. My car is running really good.Thank you.

Robert Gonzales

1 de abr. de 2015

I think you should run a shuttle on Saturdays. It would nice if you did lift kits on trucks.

Frank Balestrino

31 de mar. de 2015

Never experience any issues. The staff is always friendly and willing to do as I ask.

Michelle Castro

31 de mar. de 2015

Good service. Except the shuttle needs to run past 430..

Cassie Ahrens

31 de mar. de 2015

Excellent service. Very knowledgeable staff. Dee is the best!!!!

Royce Hyde

31 de mar. de 2015

Good follow up from service dept. As we waited in lobby area.

Joseph Miller

31 de mar. de 2015

My wife and I have a 2014 ford escape. We bought it at Holmes Tuttle and have it serviced there. So far they've taken excellent care of us. I'm sure it'll continue in that fashion.

Amy Lincoln

31 de mar. de 2015

My visit was very positive as usual. I always appreciate the helpful and courteous staff. See you next time!

Robert Wasik

27 de mar. de 2015

Excellent service. Fred took great care of me and my car. Even took care of a recall that I was unaware of, all in less than three hours. Thanks Fred

Walter

27 de mar. de 2015

efficent and friendly, service was great. wil defintely return the next time I need service

Paul Ramirez

26 de mar. de 2015

driving a Honda CRV the service dept could not fix the tire pressure monitor, unfortunately so I will have to go back to the Honda dealer.Thanks

Matthew Mckinley

26 de mar. de 2015

The staff was extremely helpful in replacing my clutch. It had always made a grinding sound when driving which Ford promptly replaced in my 2013 Focus

Charles D. Light

26 de mar. de 2015

First off, do not send anything else to my wife Lynn Light. We used her car to trade for this truck and I, Charles D. Light, am the one further notices should be sent to because I am responsible for this vehicle, not Lynn.Second, need to train your finance people to listen to the customer more closely and don't go so fast through the paperwork process. That is how things get missed and misunderstood; example, I asked the finance person many times to use only one finance source as we always use that source and I did not want numerous hits on my credit report for inquiries as these stay on your credit report for 2 years. This did not happen and I now have to live with these hits on my credit report for 2 years like I had to do the last time we bought a vehicle at Holmes Tuttle. This does not sit very well with me right now. Otherwise, everyone else at this dealership is very nice and very helpful and made for another pleasant buying experience.

Rosemary Morales

26 de mar. de 2015

I had a very good time and my customer agent that help me, really understood my situation and price range, thank you

Diann Macnicol Hale

25 de mar. de 2015

MY salesman, Corey Portis was great. The 6 hours it took to accomplish the sale were fun and interesting. I was dismayed that I had to receiVe a tutorial before I could leave the lot. It's a good thing too because there are some things I still haVen't figured out. I love the car!!! Already took a trip and I was very pleased. My Escape is great. Researched it for a year and I knew this was what I wanted. Just wish it didn't cost so much.

Dave Skull

25 de mar. de 2015

I had planned to have have my brakes replaced when I came in for a service. As it turns out, I was told my brakes are fine and should last at least another 5,000 miles and possibly 10,000. I do appreciate the honesty of your service department. My service adviser Tom Hill was very knowledgeable and pleasant to work with.