Getkrumped

4 de nov. de 2016

Nick Voss was very helpful towards helping me pick out which car had the best attributes which fitted my style. He is very professional and seemed the most acquitted for the job. 10/10 would recommend speaking to him if looking for a car.

Lori

3 de nov. de 2016

i would like to express my appreciation, to an awesome salesman, it was a smooth and very professional experience, I highly recommend if you are shopping around for a new vehicle, Robert White be your guy, he is nothing short of getting the job done.. Thank you! With employees like this, i will sure be back. .

Jenn12

3 de nov. de 2016

I bought my car from Honda Cars of Katy and the service from the internet sales team and, specifically its manager, Rob White, were very helpful in finding the right car for me. The experience was smooth- I couldn't have asked for a better team to help me.

Tine107

3 de nov. de 2016

I dropped into the dealership a couple of weeks ago to look at the latest Honda CRVs. I am currently driving a 2014 CRV and love it. My lease will expire next March and I was so impressed with Barry that I will return next year to get a 2017 model.

Nana

31 de oct. de 2016

Magen Barron is a pleasure to talk to and very professional with Her work. She was very understanding and easy to talk to. She always had good things to say to me about the dealership and how much she loves her job.

roxy031084

31 de oct. de 2016

I had a great experience I just got a 2016 hrv and everyone was great they took their time with me everything was explained to me with detail. And I was given so many options on how what could work for me with a family of four. All I can say is look for Rene Valdez he is awesome. This gentleman will help you find the vehicle you need.

Big boy

30 de oct. de 2016

Magen is the best she answered all of my questions and there were many With a smile and never made me or my wife feel stupid we will be back!!!

KalvinT

29 de oct. de 2016

Honda Cars of Katy was a great experience. Denzel assisted my husband and I on Thursday night. Would definitely recommend this dealership to everyone I know!

Nasir Malkana

28 de oct. de 2016

Staff in not friendly. I dealt with 3 different people they all have the same attitude.It all comes from the manager of the location. If he/she has bad attitude everyone will have the same attitude.

Happy Customer

28 de oct. de 2016

I had an excellent sales experience with CK when buying my car. I went to other dealerships before Honda of Katy, but CK listened and truly understood what I was looking for, and I purchased the car on the same day

Larrythecarguy

26 de oct. de 2016

I called Honda Katy last week looking a for a gently used hybrid. Rob White listened to what my family needed and provided us with some great solutions. Needless to say when we drove to the dealership the facility matched the same excellent service we received the day before. Thanks a lot gentlemen!! We'll definitely be doing business in the future.

J

25 de oct. de 2016

Came into Honda Cars of Katy not expecting much but a hard time because of what l read....but from the time I was greeted by Scott Hazelwood my preception changed swiftly. He gave my spouse and me a firm handshake and looked us both in the eyes. His demonstration of the vehicle was impeccable ! His knowledge of the Honda was unblemished with pristine class...not bad from a guy from Indiana. When it came time to go over our financial options his flawless presentation convinced my husband and I that we needed to initial the draft to purchase this vehicle. dealing with Scott was the smoothest transaction we have ever experienced. As promised, our son will be in need for a vehicle within 2 months and without hesitation we will purchase from Scott Hazelwood. !!!!PS we offered to tip him before we drove off and the class act would not except the gratuity. His comment was " the best compliment you can give me is by sending me a family member or a friend in need of a vehicle" WOW...

Bloomrn

25 de oct. de 2016

Scott Hazelwood was my salesperson. He was amazing! He took the time to speak with my husband and I and was able to give us the information we needed!! Very good guy to work with!

Megan Fowler

25 de oct. de 2016

If you go to this dealership, ask for Rob White. You won't regret it! He was beyond helpful and answered all my questions with professionalism and even humor! He really knows his stuff.

Oscar1010

25 de oct. de 2016

Excellente service from CK Ede & Very good customer services. I am very happy with Honda Katy.I would like to recommend Honda Cars Katy to my friend.

Martha Angelloz

24 de oct. de 2016

While I have not had the pleasure of buying a car from your dealership (I live in Baton Rouge), I have known Robert "Rob" White since his birth. His enthusiasm and dedication to customers and his co-workers is paramount. Rob's welcoming personality makes him exemplary for sales and his knowledge combined, makes him the guy to see for your next new car....

Meganann

24 de oct. de 2016

I went to the dealership and Mr. Robert White helped me. He had a great personality, was very informative and helped me get exactly what i wanted. I would highly recommend him as your sales associate, his work ethics are spectacular.

Sofia

22 de oct. de 2016

I was attended by Mr. Tankersley. He has an excellent costumer services. I strongly recommend him. Thank you Mr Barry Tankersley for helping me with my new car.

Kanne607

22 de oct. de 2016

Professional and extremely helpful in finding just the right car for me! Highly recommend Robert White! 5 star service! Buying online is usually difficult, but Robert White made this transaction completely pleasant!!

christine

21 de oct. de 2016

I purchased a car over the phone from Robert White. Robert made certain every detail was taken care with honesty, professionalism and courtesy. Thank you.

Thai35

19 de oct. de 2016

Very helpful and professional timing wasn't bad either very happy. Nick was very helpful, almost a son if he scanned my brain.. he used personality and professionalis. Thank you

ED M

18 de oct. de 2016

I recently had and outstanding experience at Honda Cars of Katy with Mike Rowe. Not only was Mike professional and courteous during the but he was very knowledgeable of the product. Would highly recommend that if you are considering a Honda Car ask for Mike. I have already sent a couple of my friends to him and they were very happy with the treatment they received.

SumerBreze

15 de oct. de 2016

Recently, I purchased a 2017 Honda Accord Sport Limited Edition. I really enjoyed working with my car salesman, Mr. Will. He is knowledgeable, courteous and attentive. He has a great personality and easy person to work with. My overall experience was FLAWLESS including the financing. I do not like purchasing cars because some car salesmen are like vultures. This was pleasant experience! I truly enjoyed working with Mr. Will! I will recommend my friends to come to Honda of Katy. Do not forget to ask for Mr. Will...Awesome Salesman!

Cappy & Laura P.

15 de oct. de 2016

We had the most enjoyable and positive experience yesterday while looking at cars. The sales associate, Tammy Ellis, came out in the rain to assist us. She was courteous and attentive to our needs. After inquiring what we were interested in seeing, she listed several cars that were on the lot and said there were some models in the show room we could view out of the rain. She answered our questions and explained the different features and options that each model had. She was knowledgeable as well on the inventory available and gave us specifics on each one. We test drove a 2013 Honda Fit and were very impressed. It had everything we were looking for in a vehicle. Tammy walked us through the information gathering portion and had us ready for the finance manager, Steven Martinez. He was thorough but extremely time efficient during this process. Both Tammy and Steven explained the service we would receive after the sale to ensure that our car would continue to run and look good for years to come. We were treated extremely well and would definitely recommend this dealership to others. By the way . . . we named our Honda Fit after Tammy!

Estella2016

13 de oct. de 2016

I went to purchase a car a few days ago and usually I don't like going to dealerships but this one was awesome. We went, test drove a couple cars, and ended up buying that day. Nick helped us out and I would definitely recommend him and the dealership to anyone looking. Great job.

Norbe Basulto

11 de oct. de 2016

Dear Honda Boss I am very happy and pleased with the service experience every time Mr Dio Zorilla and the whole crew are always friendly caring concerned and attentive I love it here pls give Mr. Dio a nice raise and take good care of them I thank God for Honda Katy and the whole crew everbody is so nice thank you long time customer Norbe Basulto - 2016 Honda Pilot

vinny

7 de oct. de 2016

I went to test driving but I purchased the vehicle, Honda Hr-v, due to gentleman Barry Tankersley, sales consultant, and great experience with Carrie in finance dept. when ever I will be ready to get next Honda, I love to go there.

unhappy22

26 de sep. de 2016

They give me false and wrong information. After I buy the car they don't care. I don't recommend. And after a was there to get it help, they ignore the costumers

Jim King

22 de sep. de 2016

I took my 2013 CRV EXL in to Service for an estimate to repair a sunroof switch. I was quoted a price of over $500.00 plus tax. Incensed, I visited another local Honda dealer and was quoted $237.28 for the identical repair.This not my first issue with Hondacars of Katy, but it will darned sure be the last.

mariam

2 de ago. de 2016

The Honda of Katy is the worse dealer I have ever been. The salesman lied to me and was very UN- professional. They changed the " nice tires " while I was signing the papers .. He told me I will get 2nd key to my car when I pick up the car plate.. Then he denied that... I have asked to talk to his manager few time but he avoided me. I called after 2 months bz I got a bill form EZ tag for charges before I own the car.. I was transferred 5 times and still no one helped me!!! Just don't buy form this dealership.

JeffD

20 de may. de 2016

Purchased 2009 Honda Pilot new back in 2009. Had all routine maintenance and repairs performed at Honda Cars of Katy up until last year. That's when the A/C started acting up. Sometimes it would cool just fine and other times it wouldn't. My daughter took it in to be checked out and they said the compressor was bad. In total quoted repairs were close to $1,000!! We told them no way and picked the car up. Ended up taking it to Auto Care USA off of Westheimer Parkway today to get a second opinion. They called me and said "we've got some good news for you". Ended up being a bad relay. Total parts and labor $108. I will never do business with Honda Cars of Katy again and Auto Care USA gained a customer for life.

A Good Experience

5 de may. de 2016

Alex Naranjo was very customer-oriented in his dealings with my service issue and went out of his way to accommodate me. I arrived late in the evening with a bad tire, and when he could not repair it that night, provided me with a complimentary loaner. It was a refreshingly sincere experience!

Chumley

5 de may. de 2016

Story gave me excellent service. She was throughout in explaining everything and also a pleasure to talk to. I was in and out quickly. I would highly recommend Story and Honda Service Department.

Elizabeth Cifuentes

4 de may. de 2016

Luis Marmolejo give a excellent service and help my husband and I to pick our new CR-V we loved

SM

4 de may. de 2016

Great service by the dealership. Salesman Frank Lewis was very professional and patient during the process. The entire process went really smooth.

SM

4 de may. de 2016

Great service by the dealership. Salesperson Frank Lewis was very professional and patient during the process. The entire process went really smooth. I would highly recommend this dealership.

Snake Spit

4 de may. de 2016

My visit was good. I didn't have a long wait and the service and environment was good. Story took care of me and she even remembered my name lol.

Guillermo martin

3 de may. de 2016

The fact of buying a car at Honda Katy was a very satisfactory experience, the salesman Alex Sanango was always with a good disposition to help and listen to us in our car deal , as well he gave us his best services. Thanks

tgfw

2 de may. de 2016

I have had really bad experiences in the past, but this time was completely different. I was greeted by Isaiah Haygood and he was very helpful and friendly! I had a couple more items than just an oil change, so it took a bit longer. Isaiah kept me informed every step of the way.

santab

2 de may. de 2016

I brought my CR-V in for its first oil & filter change. Story Castillo was my service rep. She was very professional and courteous. The service was fast. I was in and out in less than 30 minutes.

MaryO

2 de may. de 2016

As I drop up to the service department I was immediately met by Peter Morgan. I just had to have to oil changed...but my experience was great! No long lines, friendly service and back in my car within 20 minutes. Thank you Peter!

Grdz

1 de may. de 2016

Staff is extremely friendly and professional. I was greeted by Peter who was very knowledgeable and helpful. Place is clean and you are out in no time!

Rue Smith

30 de abr. de 2016

Garret Wilson was the person who greeted me upon arriving and driving up to the Express Service lane. I have been coming to this facility since I bought my 2014 Honda Civic. Garret has helped me before and I am always glad to see him when I come to get service for my car. Why? Because his is always kind and courteous to me. He listens and if he doesn't know the answer, he will go and find the answer. He isn't pushy, which I like also. Just good customer service. He had my car washed also without me asking for it. That was nice. He wrote down for me on my ticket what I should probably take care of for my car in the next few months. I initially drove into the Express Service this last time because I heard a noise in my air conditioning that I had not heard before. He knew just what to do. He got into the passenger side and looked in my glove compartment and some papers had fallen to the back and cause the noise. I was very thankful I had decided to stop that day and decided to have two filters changed. Thanks Garrett for your kind and professional manner and always going out of your way to deliver awesome service.

Damian Garcia

28 de abr. de 2016

I've purchased 3 vehicles so far from Honda of Katy. We continue to bring our business to them because of their service department. By far, the absolute best sevice dept. I've used. Now I'm not always happy about the pricing but customer experience and satisfaction have been 5 star.

BelvaC

27 de abr. de 2016

Drew Pierce in Service has always been courteous and professional. Honda is lucky to have him. Drew has always been wonderful to me and my 2008 Ridgeline in the service department. Belva C

TB

27 de abr. de 2016

Excellent service. Drew Pierce was wonderful and took great care of me and my vehicle. Drew gets the highest marks for his customer service skills.

Honda accord

26 de abr. de 2016

Very satisfied with the service provided.Drew pierce is a very professional service advisor,He kept in contact with me while my car was at service.I really recommend this dealership.

Bonzi45

26 de abr. de 2016

I worked with Faheem Afridi, he was so helpful getting me in my new Accord. I would recommend anyone looking for a Honda to definitely go to Honda cars of Katy!!

DIana L.

25 de abr. de 2016

The Express Serviceteam is excellent! They are friendly, fast and explain everything in detail. No pressure to service that is not necessary--they give you the information and recommend service, but let you decide what you want done at that time.

JK

9 de abr. de 2016

I was very satisfied with the customer service I received at Honda Cars of Katy. Drew Pierce's professionalism was very evident, and I appreciate all the help he provided in making having to service my car a good experience.

Pamchrisandsara

16 de mar. de 2016

We were there for three hours, sales rep was Mike, manager, Tiffany and Carrie in finance. Very good to deal with! Nice people all around and drove off with a beautiful Honda Accord. Thank you HONDA OF KATY!!!! You rock! ??Pam, Chris and Sara S.

catnew

16 de mar. de 2016

I must say, I have never had such a pleasant car buying experience! Immediately in the process, I felt very comfortable with my salesman, C.J. With passed experiences, I totally dreaded the "approach", but that was not the case with "my guy". He was very friendly, genuine, patient and very much interested in assisting me in finding the perfect car for me. The selection of vehicles was impressive. With C.J.'s help, I found a CRV that may have actually had my name on it, I simply, love it! I was blown away that the whole process took no more than 3 hours from start to finish! Most of that time was spent in my test driving a number of cars. It was basically a matter of choosing my car, agreeing on a purchase amount, then signing the paperwork...that's it! I totally will send all of my friends and family to "Honda Cars of Katy" in the future.Thank a million C.J., you're the best!

MichelleP

14 de mar. de 2016

Purchased my Pilot in 2008 from Holly and we have had excellent service. Came back to purchase a CRV. Great experience. Treated with respect and professionalism. Tiffany and Coxi were also such a pleasure to work with! We will be back here again!

AidaP

12 de mar. de 2016

I can not write or say not one bad word about these guys! They are professionals that made the exchange of our vehicles seamless and effortless! We came in and out quickly, very quickly! First time ever that I don't spend the ENTIRE day in a dealership! I will go back to them for all my Honda needs.

NoHondaCarsofKaty

5 de mar. de 2016

What they only have in mind is cheat, cheat and cheat. Not recommend this dealer at all. It is my worst decision to buy cars from it.

googlie

1 de mar. de 2016

We were undecided on buying a new vehicle verses a pre-owned the salesman helped us understand the difference as far as the warrantygoes. With his helped we decided to go with a certified Honda. We love our new vehicle

marie1961

28 de feb. de 2016

Poor quality of customer service and the service technician turnover rate seems to be high at the Express Lane. Poor communication between departments. I would look elsewhere for a better quality service center.

Big Truck Mike

23 de feb. de 2016

I was very pleased with the level of service, communication and the overall experience. Eva was extremely helpful in getting me the information I needed. I will be back for sure.

amanda chavez

23 de feb. de 2016

They were very helpful with the purchase of my new vehicle I will recommend this dealership to all my friends and family

car guy

17 de dic. de 2015

Classic BAIT AND SWITCH scam here. I had been in email contact with this dealership for a couple days. I emailed the buyer's order that I walked away from, showing list price, no fees for add-ons, TTL and total drive out cost. Tiffany Lively emailed me back and promised to honor that price on the same vehicle, and any negotiations for a lesser price must be done in person. I had EVERYTHING in writing. Tiffany flat out REFUSED to honor what she personally emailed me. Tiffany said my car did not have any add-ons and they attempted to look up my vehicle by the VIN number to confirm the add-ons but were "unable" to find it. They were either INCOMPETENT or LYING because it was listed on the other dealer's website that I was able to search on my own. They even "threatened" to call the other dealer. She didn't even have time for me when I drove out of my way to visit the dealership. The only positive about this dealership was Simon, who actually showed me the car. He was nice and informative but it's unfortunate that management here is extremely dishonest.

ss12

12 de dic. de 2015

I spoke with a service guy his name was Drew... since my interior lights was not working, he looked at it and said that all fuses was correct and he recommends diagnostic charge of $99 and the bill may go up to $1,000 depending upon the results of the diagnostics. When I came home I researched google and Youtube and was able to identify the exact fuse causing the problem....I looked at the fuse and that fuse was burnt, I replaced it and everything was fine. Imagine a fuse worth $5 vis-a-vis $1,000 !!!! ... these guys don't know what they are doing or they planned to just rip me off !!!

Kim

8 de dic. de 2015

Saturday, December 5, 2015, was beautiful day. I arrived early and was so excited. The sales staff were all outside waiting to assist you. My sister and I were assisted by a CJ. He was wonderful. All sales reps should be so kind. I love my new Honda HR-V. This is my first BRAND NEW CAR and it is fabulous. CJ's Excellent Customer Service was Great. He had great knowledge of the Vehicle as well. If you are ready to buy your First BRAND NEW CAR. See CJ. Thanks so much CJ. Kim.

Steve

21 de nov. de 2015

I dont recommend this dealer, especially their finance department. Dont expect good service after your purchase. I am entitled some insurance refund after refinancing a car I purchased, a 2015 Honda Civic. The dealership promised to help with the papers but in fact they failed to send all of them. When i called the insurance companies after a month wait, there were documents missing, although we filled out the forms and i got a copy of them. When i called up Honda Cars of Katy and talked to a manager, he made it clear to me that I will not have further help from them. I dont want to mention any names here. After this unnecessary wait, I will loose money on this. Ironically, I can have better service on a $100 electronic gadget. I am looking for a place now were i can have good service on the car. I certainly dont trust Honda Cars of Katy.

Steve

20 de nov. de 2015

I dont recommend this dealer, especially their finance department. Dont expect good service after your purchase. I am entitled some insurance refund after refinancing a car I purchased, a 2015 Honda Civic. The dealership promised to help with the papers but in fact they failed to send all of them. When i called the insurance companies after a month wait, there were documents missing, although we filled out the forms and i got a copy of them. When i called up Honda Cars of Katy and talked to a manager, he made it clear to me that I will not have further help from them. I dont want to mention any names here. After this unnecessary wait, I will loose money on this. Ironically, I can have better service on a $100 electronic gadget. I am looking for a place now were i can have good service on the car. I certainly dont trust Honda Cars of Katy.

PNR 2015

13 de nov. de 2015

Matt assisted me after my purchase to change the cloth seats to leather. He is polite, professional and quick to respond. Matt went out of his way to help me and I highly recommend him, and am grateful you have such terrific staff - he's a keeper!

FamilyCar

1 de nov. de 2015

Wouldn't recommend this place at all. They will call you non-stop and promise a ton of things on the phone and in person but once you sit down its a different story. They don't have the car nor do they have room to "negotiate." When we questioned the prices and why it couldn't be matched with other dealerships the sales person got disrespectful. If your looking for respect and being treated decently make the long drive to Russell and Smith Honda (there's a reason they have been in business so long).

AG

24 de oct. de 2015

Stay away from this dealership if you do not want to have a huge disapointment with your new car. I went to buy my new 2015 Odyssey and when I received the Minivan, there was a lot of dirt inside the car. The sales person told me to come back later to clean the dirt because the people who clean the cars were very busy. Second situation, after 800 miles the steering wheel system was broken, I requested a new car but they denied since they told me "You are under contract". I called the sales manager and he had a "great" idea, he told me that the solution could be to sell them my car back and buy a new one, but I was going to pay 100 more dollars for the same model. I was speachless with his lack of criteria and offer with NO sense at all..... I thought he was jocking. After that, I went to the dealership to talk with him about my situation and his no sense proposal, and he told me "I am going to ask you to leave the dealership", and I asked him why? He said, because you have been disrepectful. I told him, just because I told you that your suggestion did not make any sense you are kicking me out? He said, yes...Now about my car, I called Honda US to complain about the situation and the defect , they said that the dealership was independent and that they were sorry about the defect in my new car, but as a compensation for the defect they could send me a 350 usd gift card that could be used at any Honda dealership. Guess what, the gift card did not work at Katy Honda, the person at the front desk told me that the system did not accept the card and that I had to use my personal card to buy an accesory. I called Honda USA and they apologized, that they were going to check the problem with the dealership....,again the problem was not resolved. I received a call from the Service manager and he told me that he was going to refund me the amount once the system accepted Honda gift cards....it has been a month and not a call from him. Now....about the mechanical problem, they fixed the problem of my "New" 800 miles 2015 Odyssey, but guess what..when I received the car..the pilot seat was all full of dirt. As today, the car has 3000 miles and this morning I have another problem, the car is leaking fluid. When I called the dealership they told me they were sorry but they could not take my car until later next week....It is very clear that this dealership does not have quality controls to verify that the car does not have any defect before they sell them, also a lack of control to keep the cars clean when they are working with them and it is also clear the lack of common sense from the sales manager. The only nice person who tries to help is the service manager.I am giving you my experience with this dealership to avoid you very frustrating situations if you are going to buy a new car.

HONDA22

14 de oct. de 2015

When I first pulled up to the main service bay, the service writer was not very friendly. I had to wait over two hours for an oil change.

ReallyBigGuy

3 de oct. de 2015

Our sales rep, Monica, was very polite and helpful. Test drive was stress free. Sales rep never did press on how much we were going spend or what our budget was. I liked that, I was preapproved, yet had no pressure trying upgrade me to another more expensive vehicle etc. Monica printed the numbers at full price so I could review all of the fees. I had a question and Ruben the sales manager answered my questions. Understanding the fees (common sense used) I made an offer and received a very reasonable counter offer which I accepted. Talk about no stress. The entire negotiation took 12 minutes. All of the staff were were polite from beginning to end. Javier in finance was an expert and a joy to work with, pretty funny guy, my wife and I laughed while signing the papers. I thanked the management team on the way out of the building. I will buy my next vehicle here and I told them so. Always have a plan, be direct and polite, confident not arrogant and if you sense the sales person is not for you (decide this in 15 minutes) then walk. My buying experience had a fine professional balance allowing me to buy my wife the gift (2012 Tahoe) she so deserved. Thanks again to the staff, JS

Grdz

28 de sep. de 2015

The staff here are amazing. Everybody was so helpful, friendly, and professional. They made me feel welcome. Especially the sales person that helped me, Apollo Fontenot. Being a first time car buyer, he made this experience easy and gave tons of helpful information. If you are thinking about purchasing a vehicle go to this dealership and talk to Apollo Fontenot. Everybody from the manager to Javier in the financial dept. were helpful too. Also the dealership itself is beautiful and clean. I'm very happy with my experience.

FullRace

1 de sep. de 2015

before you ever get the car the fill the tires with nitrogen. They tint the windows. They add 400 for oil changes for life. This is called packing and all these are overpriced add ons for the dealership. Never discuss what you want to trade before you get a price and the internet manager will tell you money off so you will come in and that idea will have disappeared like a fart in the wind when you get there. Leran the magic words. No! And xxxx no!

Dave Kinne

7 de ago. de 2015

Agreed to purchase brand new 2010 Civic in fall 2009. There was additional dealer profit items on the dealer sticker, $300 Oil Change option, that they agreed to waive. But they buried the $300 in the paperwork. I went over the paperwork again when I got home and discovered the discrepancy. Called Honda of Katy and read them the riot act and demanded a refund. They did refund the difference (plus interest) but I wonder how many folks get swindled like this. I only noticed because the monthly payment was off by about a buck when I calculated it for myself. Sales people there are so arrogant. Not the way to run a business in my opinion.

hamm0260

25 de jul. de 2015

This place has horrible business practices. We had been working with the dealership to buy a used car. We had the deal ready to go, given them the check for the vehicle, but we were just waiting to have them correct an error in the sales tax because we were in a different state before we received the car. In the meantime, while we were waiting for that they decided to sell the vehicle to someone else. When we called to complain someone there said yes the car was in the system to go to us but after getting the run around with different managers a female manager called us delusional that we spoke to someone earlier that said the car was suppose to go to us. DO NOT TRUST THESE PEOPLE and look at the other recent reviews.

Rami

4 de jul. de 2015

I had oil change with multipoint inspection, the check list says everything is Okay, once I ride the car I figured the windshield washer fluid still low as I left it before the service made !!! look like no one checked or do the inspection from the first place. Also the funniest thing after service done they hang a note on your back mirror just in case if you're wasn't happy with our service with a phone number of the general manger and no one pick up the phone.

johnsonminh

3 de jul. de 2015

Minh th?y qu?ng cao c?a Holly Le tren TV nen minh l?y h?n va co y d?nh mua xe Honda Accord LX. Khi minh lai th? chi?c xe th? nh?t thi minh khong thich chi?c do l?m, nen quay v? va h?i Holly d? lai th? chi?c khac. S?c m?t c?a Holly thay d?i ngay l?p t?c. Holly co v? nhu n?i cao va h?i minh T?I SAO? T?I SAO KHONG MUA CHI?C NAY MA CON DOI CHI?C KHAC? Xin l?i, mua rau c?i ngu?i ta con l?a ch?n, d?ng nay mua xe ma Holly l?i h?i minh v?i gi?ng di?u ?y. Cu?i cung Holly cung dua minh xe khac d? ch?y th?. Khi minh thich xe th? nhi nay va co y d?nh mua, nen minh vao office thuong luong gia c?. Holly mu?n ban chi?c Honda Accord LX v?i gia $27000 USD. Th?t khong th? tin n?i. Luc di mua xe minh co chi?c Toyota Corolla kho?ng 15 nam tu?i va luc do dang co chuong trinh Air Check Texas c?a chinh ph? cho $3000 nh?ng chi?c xe 10 nam tu?i tr? len (khong doi h?i them di?u gi h?t). Chi?c Corolla c?a minh duong nhien h?i d? di?u kien d? nh?n ti?n Air Check. Holly ki?m d? ly do noi la xe khong d? tieu chu?n nay n? va doi mua l?i v?i gia $1100 USD. Luc do minh bi?t la co ?y s? b? tui $1900 USD t? ti?n Air Check Texas, vi xe Corolla c?a minh thu?c lo?i ph? th?i (rebuild, savage trong ch? quy?n xe co ghi ro). Khong co dealer nao s? mua xe minh v? v?i b?t k? gia nao. Bao nhieu d?y la bi?t Holly giang x?o nhu th? nao r?i. Minh l?ch s? xin phep v? d? ban b?c v?i gia dinh thi Holly l?i l?n ti?ng h?i: HOM NAY D?N D Y KHONG MUA XE H?? V?Y H?? Minh khong mu?n lam l?n chuy?n lam gi nen minh ch? cu?i va di v?. Nh?ng ngu?i Vi?t Nam nao xem qu?ng cao c?a Holly Le tren TVs xin hay tranh xa co ?y ra va hay tim dealer khac d? mua chi?c xe Honda c?a minh. This is the worst dealership around Houston area. I met a sale person name Holly Le. She was nice at first when I asked her to test drive a new Honda Accord LX. I gave it a test drive and didn't really like that car, so I came back and asked if I could test drive another car. Her facial expression completely changed to angry. She asked me "WHY? WHY NOT BUYING THIS CAR?". As a buyer, I had the right to test drive many cars as I wanted before making my decision. Eventually she gave me a second car to test drive. I came back and worked on a deal and she wanted $27,000 for a Honda Accord LX. What a joke! I walked out the door and will never come back to this dealership. TO EVERYONE, IF YOU WANT TO BUY A HONDA, DO NOT BUY IT FROM KATY HONDA.

Value Buyer

22 de jun. de 2015

When I took my wife's 2009 Accord to Katy Honda for a state inspection, oil & filter change, and regular overall (40K miles) service, the Express Service Manager, Desiree Abbott quickly came and apologized to me. They could not continue with the state inspection because the tires would not pass. In fact, she pointed out, they were so worn that the steel belts were showing through. She was so concerned for my personal well being that she told me not to do my usual search for the best tire prices in the area, but rather, that I should go immediately and have my tires changed because I and my wife were at a terrible risk driving on those tires.I went to my usual tire dealer, purchased replacement tires and returned to Katy Honda for the remainder of my service needs.I have complete trust in Ms. Abbott as she has tended to my cars' service needs over the years and I have never had a problem afterwards. I truly appreciate the service work performed by Honda Cars of Katy and look forward to doing business with them well into the future.

Fulshear carguy

19 de jun. de 2015

Their service personnel are terrible. My wife used them for years to change the oil and filter on her CRV, but they overfilled the engine with oil. Luckily for them we discovered the problem quickly, before permanent engine damage occurred. They fixed their problem, but now I know that these guys cannot even be trusted for simple oil changes.

x_rad

28 de may. de 2015

Please make sure you watch these guys...they smile at you and then really con you in the end. Your better off going some where else...to be continued

Larrger

27 de may. de 2015

I worked a price with Brittney in the internet department. We had an appointment, she even called that morning to confirm. Once I got there, Brittney was out for breakfast, this was at 12 noon. Then I was introduced to Rene Valdez. As it turned out I had to pay $2000+ more than I was promised by Brittney. It was a bait and switch. They also didn't tell me about the $1000 owner loyalty for Pilot buyers. All in all it was the old car bz high pressure," slam, bam, thankyou mam". This was the second car I had bought from Honda of Katy, and it will be the LAST one. Almost criminal the way they acted.

Eric

26 de may. de 2015

After receiving a quote online I got to the dealership and my cost was over $2000 more! One of the cost was $300 for nitro. Which means they put nitrogen in your tires. The sales manager told me theirs was 70% nitrogen to make it sound good. Little did he know We use nitrogen on a daily basis at my job. He then told me he could give it to me at his cost of $199. That's $50 a tire! There's places around that use 92% nitrogen and charge less than $5 a tire or I can fill it up free at my job. So for him to tell me that was his cost was a flat out lie. After I told him I would think about their offer he got up and walked away without saying thank you or at least a handshake. Very professional Honda of Katy. I dealt with Ben but it was his manager that was bad. Do not go here!

p.trcar

21 de may. de 2015

Walk out with the service and feel embarrassing with the salesman. I knew he tried to get sale but buying the new car we need to check, negotiate and come up with the thing. It was not like go buy the cheaper stuff from market.and become the dumped buyer. DONT WANT TO COME BACK ANY MORE !!!

Vanessa

13 de may. de 2015

This was my second time buying a car from Honda Katy and of course "Dio" help us again, the first time (2010) my Parents co-signed for me, this time (2015) I am buying by myself and It was literally the best experience I ever had getting my first Car! Dio and Castro were extremely helpful and I feel I definitely got the best deal and service, they definitely did all they can do, I would recommend them to everybody I know!!!My husband and I always wanted to get a Pilot, now that we have a new born in home we wanted a more convenience, safety vehicle, and the Pilot we got was just a great choice, we got all the terms we wanted, that's why we purchased the Pilot after the demonstration n test drive even when we was not ready to pull the trigger, but everything just was right.

Stewart

8 de may. de 2015

Not good. Sales guy and "sales manager" insisted they would take a pre-owned Acura that we purchased to the Acura dealer "first thing Monday morning because we are not Acura specialists" to look at a weird sound it was making. Didn't happen despite 3 calls, another agreement to take it to the Acura dealer and a week of reminding them. Sound not repaired. Flat out lie is what I would call this. Do yourself a favor, don't bother with this place.

sstewart

8 de may. de 2015

Not a good start at all. Sales guy and "sales manager" insisted they would take a pre-owned Acura that we purchased to the Acura dealer "first thing Monday morning because we are not Acura specialists" to look at a weird sound it was making. Didn't happen despite 3 calls, another agreement to take it to the Acura dealer and a week of reminding them. Sound not repaired. Flat out lie is what I would call this. Do yourself a favor, don't bother with this place.

Christina R.

23 de feb. de 2015

I've been meaning to write a review for several months but honestly when I bought the car I wasn't able to drive it for almost 3 months due to a foot injury. So after a few months of practice driving I wanted to give a full review of my experience here. I have visited this dealership several times in the past 8 months and can say overall I've had a good experience each time. My first interaction with my salesman, Simon, was great! He was very professional and completely knowledgable about the car I wanted. This is my first "new" car and I was very wary about talking to a salesman but he eased my anxiety. I can't really say the same about the financing department, I felt that T.J. was not very helpful in explaining everything I was signing. I felt I paid a lot more than what I had originally agreed to. I think I had stars in my eyes and didn't realize it until it was too late. However, I have been into the repair department for some recalls and repairs and have had nothing but great praise for everyone there. This praise also includes the guys on the tire side who had to replace two tires thanks to the horrible potholes here in town! I also, just recently returned to get help with my new Navigator App and Simon, who had not seen me in 8 months, remembered me. I was impressed. He helped walk me through everything just as he had promised he would do many months ago. I am a huge fan of Honda. My son is still driving my 1991 Honda Accord and it's still running strong. I love my new Honda Fit. I am so grateful for all of the hard work and commitment that Simon and the repair department have given me each time I've come in.

Hawwagon

23 de feb. de 2015

I was told they had a car there I found advertised online only to find that when I arrived, the car had been sold the previous day. They offered their apologies, then tried to sell me something else. I actually like that something else, and made them an offer. We got close, but after agreeing on the price, then they showed me the final numbers that included about $1100 worth of upcharges. What are these???1) Data Dots. WTH is data dots? The salesmen could not explain it.2) Nitrogen for my tires, a lifetime of nitrogen. The atmosphere is 78% Nitrogen, 21% Oxygen, and 1% everything else. Nitrogen works well in aircraft tires and race car tires, but I don't need to pay 300 for what is already free.3) Lifetime oil changes. I was willing to pay for that one.....Anyways, I was turned off by their approach and would not recommend them.

Brian & Jess

22 de feb. de 2015

Mohammed was very polite and very helpful. He also was willing to negotiate with management on our behalf. It was pleasure doing business with him. He never try to "sale" us on a car, instead he listened to us and found the car we wanted. If you find yourself in the market for a Honda vehicle..... I would recommend Mohammed!!! OUTSTANDING CUSTOMER SERVICE!!!! He is definitely the reason why we purchased a Honda!!!

Syed Qasmi

15 de feb. de 2015

Mr Mohammad Mahnaei help me a lot to find out the correct vehicle as per my requirement and budget because i wasn't interested to overburdened my self.I suggest all buyers to ask about Mohammad and contact this guy he is a true gentlemen available in Honda cars of Katy to guide anyone about their budget and needs.This is the main thing every buyer wants in his / her sales consultant.

Ed C

11 de feb. de 2015

Problem resolved. Initial issue has been resolved with this dealer thanks Would give them a second opportunity to repair my Honda in the future if necessary

rnabi

4 de feb. de 2015

I feel sorry for my salesman Coxie, who was excellent. His sorry excuse for a manager, SIMON i believe was his name, has no clue what he is doing is the reason Coxie did not earn a commission and a sale and wasted two days and many hours working very hard and not being able to make a dime off his efforts . He appraised my 2014 Toyota Tundra SR5 Texas Edition w/ TSS Package including 20 inch oversized wheels and running boards. The MSRP was over $42,000 and is only 8 months old. I understand vehicles are a depreciating asset and completely understand the way true market value is determined when trading in a vehicle. This guy simply did not want to earn my business. I asked questions and he just stared at me as if he did not hear the words come out. WHAT A JOKE. He acted as if I had never bought a vehicle before nor traded one in. He is disgrace to the automotive industry and its a shame that he controls whether or not Coxie and many other hardworking salespeople earn a paycheck. It must have been his first day. DO NOT GO HERE IF U HAVE A NICE VEHICLE TO TRADE IN!!!!

Vj

14 de ene. de 2015

would have given negative star if possible. This place reeks with liars and deceitful people. WATCH OUT FOR TJ IN FINANCE DEPARTMENT. PLEASE GO TO BBB AND SEE ALL THE COMPLAINTS ON THIS PLACE BEFORE BUYING A CAR FROM HERE.

sjcsalazar

14 de ene. de 2015

Buy the car last year and still having problems the transmission when out in a 3week after I buy the car I took back the following week and they toll me because I pay cash did not have any warranty they knew that car had trasnmission problems because they flush the transmission and the car had a recall on transmission problems which they did not put on the car fax

said

10 de ene. de 2015

I had such a great experience here at honda cars of katy. My salesman was so helpful, and did everything in their power to make sure I was happy with my purchase. All management was excellent as well. I would absolutely reccommend anyone I know to go to honda cars of katy. I am loving my new vehicle!

GaryZ

9 de ene. de 2015

I usually do not comment in reviews, but I must say today I had an excellent experience purchasing a new car with this dealer. I did my homework on purchasing a new car at the website Truecars.com I called the dealer and talked to Coxi Quiroz and told him if he could match the price I gave him I would come in. He matched the price I gave him and added several options on the car at no cost. The financial adviser Steven Martinez was very generous in all areas of the financing and warranties. This is my first positive experience with buying a new car and highly recommend doing your homework first. I know not everyone believes they are treated honestly when purchasing a new car, but I do this time. This one gets an A+ from me.

J Byrd

30 de nov. de 2014

Initially inquired about a Internet special but after test driving and returning a day later to finalize purchase, was told the car was not for sale due to litigation. Why was it posted on the Internet? Miscommunication! I was upset and frustrated. Dr. Dunlap assisted in helping me find another car after many test drives. His patience was noteworthy. He and Moussa gave us a fair deal on a newly arrived honda accord. Left feeling satisfied and got the car the following day. Now, if the finance department would just return my call in regards to honoring the graduate program, I would be a happy gal.

gonzalem

28 de nov. de 2014

Honda of Katy are a bunch of crooks. Do not buy a car there, especially their finance person TJ. We purchased a car from Honda of Katy on November 7, 2014. My husband told them from the beginning we were not financing through Honda because I had been pre-approved by my credit union to pay for the car. We needed a purchase contract to give to the credit union so they could create the payoff check. Initially they asked for a copy of my drivers license because the car we traded in was just under my name and the financing through the credit union was just under my name. The car was purchased on Friday, Nov. 7th, the first contract they filled out only had my husbands name, the second contract they filled out, my last name was wrong and finally the third contract was correct. As soon as I received the corrected contract on Wednesday, Nov. 12, 2014 I immediately faxed the contract to my credit union. That day the credit union overnight federal expressed the check to the dealership. T.J., Honda of Katys finance person, called my husband today, November 28, 2014, 15 days after they received the check from the credit union and said he had financed the car through Honda Finance because they had not received my credit unions check in time. I told him it had been overnight Federal Expressed to them on November 12. (the credit union has the Fed Ex delivery acknowledgement). Then, he said they had not cashed the check because the check was just under my name and not my husbands. Why is that our fault and why didnt he call us when he received the check? I told him, the car we traded in was only under my name and I had filled out paperwork to get the car transferred to the dealership, they didnt have a problem processing that paperwork with that being only under my name. I told him he had been given a copy of my drivers license the first day we decided to buy the car and it showed only my name. How come they waited 15 days to tell us they were not cashing the credit unions check because it was only under my name? I told T.J. it was not our fault and I was returning the car because we had 30 days to change our mind and he said we couldnt return the car, it was too late. These people are a bunch of crooks. T.J probably gets some kind of kick back from Honda Financing.

Wag Law

23 de nov. de 2014

We bought a 2006 Honda Accord, and we had some trouble with the vehicle. At first we were dissatisfied with the reaction of Honda of Katy. However, after talking to Chris Morrison, were satisfied that they are doing everything they possibly can to make us happy. They offered us a great deal on a different car, and they were willing to give us full credit for the 2006 Honda Accord. Additionally, Chris Morrison offered to write us a check for the full amount of repairs that we were out. Chris spent over four hours with us on a very busy day trying to make the situation right. So, my initial experience was completely changed based on how much Chris tried to help us. My initial one star rating is now a five star rating. Thank you Chris!Update: Chris called today, and after checking out the engine again, he is worried about the status of the Accord. So, he is putting in a new engine at his cost. I would recommend that anyone that has an issue to talk to Chris before posting here. I wish I had, because he did everything he could to help us. I am saving up for another vehicle to buy in the fall 2015, and I will be going back to Honda of Katy

1roger1

21 de nov. de 2014

I made an offer via internet on an Advertised 2015 CR-v EX-L. I received a phone call from Robert White, Sales Manager. He said on the phone he would see if he could do it. A few hours later, I received his email stating he would do the deal at my offered price. He said he would get the paperwork to my credit union. The credit union had not received the paperwork 16 hours later. When I followed up, I was told that the man was off and someone else would call me in just a few minutes. 8 hours later, I had still had heard nothing so I called again. This time I was informed that they were not going to honor the deal at all, yet no one had bothered to call and let me know. They when I protested, they offered to sell me an identical car at that price if and when one ever arrived on their lot. I have been purchasing vehicles for over 40 years. For the last 20 years, I have used phone and then internet to make all my purchases. This is the first time I have had this sort of thing happen. Honda of Katy is by far the most unprofessional dealership I have ever been involved with.

1roger1

21 de nov. de 2014

I made an offer via the internet on a 2015 Honda CR-V EX-L which was showing in their inventory on the website. I received a call from Robert White, Sales Manager, asking me if I was ready to purchase the car. I said yes and that I had financing already through my credit union. A few hours later I received an email from Mr White accepting my offer. He said he would forward the purchase order to my credit union for processing. The paperwork never arrived. I called to follow up. I was told someone would be contacting me soon. After eight hours waiting for the paperwork I was finally informed that they would not be able to do the deal after all. I asked why no one had bothered to tell me, but instead, just left me hanging,I received little sympathy. They simply said I'm sorry, we can not sell you the vehicle at that price. Later, they called me back to say that if another identical vehicle happened to arrive in the future, they would sell it to me at that offered price.This is by far the most unprofessional dealership I have dealt with in 40 years of car buying.

Asha1234

19 de nov. de 2014

Just bought a Civic at Honda of Katy. Had wonderful experience working with TJ Ashraf!!! Extremly through and straight forward I would Recommend u to go there today

chengxi

18 de nov. de 2014

Bad experience I would give a 0 star if there is. Do not buy a car here. The finance team always tried to sale us additional package we don't need.

sara.nuncio

14 de nov. de 2014

I recently moved from Houston to Dallas for work and after small talking with a friend about possibly looking into getting a used Cr-v to help me with the shuffle of moving and what not she recommended me over to Honda Cars of Katy. I also didn't want to visit a dealership and get bombarded my sales associates to getting forced into buying something. As I looked online I called and spoke with a Sales guy Jose Castro over the phone about a 2012 Cr-v I found that would fit my needs as he went over the deal the numbers sounded okay at 19,712 with 11k miles, but I wasn't completely sold. I told him I would have to think about it and get back to him, he suggested I go to the nearest Honda dealership here in Dallas and test drive one. Monday morning I called Jose to tell him about the car I drove, I was interested in coming to look at it in the next couple weeks. Jose then told me he could possibly try and get me into a new 2014 if I was interested of course I said if the price doesn't shift too much we can work it out. Soon enough I received a call from Jose informing me that my monthly payment would increase a tad but the warranty and the fact that everything on it was new would be included in a great package deal his sales manager Andrew Naylor drew up. As we went back and forth he added he would personally drive it up to me to Dallas and take my civic trade in back with him. Thursday that week I had my new 2014 Cr-v delivered to me at work by Jose with the paper work. We sat visited while he went over everything in detail not leaving a stone unturned and answering all my questions and showing me around the Cr-v then leaving with my little civic. I would highly recommend going and speaking with the guys at Honda Cars of Katy they took great care of me and I know they are truly just trying to find the best deal for the customer.

mkilling

8 de nov. de 2014

I purchased a filter for a 2013 civic because it was not available at the auto parts store. I was charged $30.00. I thought this was high so I looked online to purchase online next time. The list price for 17220-R1A-A01 is $18.75 and available online for $13.50 to $14.50. I don't mind paying list at the dealer for necessary parts but almost double the list price is a rip-off.

Sanjib Patel

3 de nov. de 2014

Sales guy Tomas is great. Negotiated my Honda Accord LX including all for $ 22,000/- and finance guy Mr. T. J. Ashraf made the deal horrible taking the cost to $28,903/-. Mr. T. J. added all sort of coverages with multiple insurances that he could to make his commission without asking the customer. Dragged the conversion for about 4 hours without explaining or even showing the details of total cost amount. Very cleverly he know how to take customer signature without making him know/read the details and in future too he would never show the documents before the car delivery, SO BE CAREFULL, IF DEALING WITH Mr. T.J. He even not handover the documents in person even if you ask, instead he send by mail which takes about 2-3 days after your car delivery. After reviewing the documents almost after a week of finalizing the deal I got shocked seeing the total amount. Run back to meet Mr T. J. and he started showing his real color this time. Asked to wait in the lobby for 2 hours and did not listen or admitting that he made any mistake. He showed telling you signed and you must read before sign. No option left for me to talk to the new car Director, somehow able to convince the problem but Mr Director too did not help much. I asked to pull my sales to finance transition document and he never handed over me a copy since all truth is agreed on that paper. Repeatedly continued visiting the showroom and discussing with every possible persons finally did some math and another Director returned me only $500/- saying they incorrectly added additional $500/- to the deal. I would suggest take the finance document to your home read that thoroughly before signing and giving back to Mr. Finance in Honda Cars of Katy. Never forget these details by blindly trusting these guys on the excitement of buying a new car. Few of my receipts are not even handed over to me for which Mr T.J. added the amount in my total cost in the name of various coverages. Even though I asked and waited for him to hand over the receipts 2 hours a day for three days he did not give instead given me a different copy and the way he handed over the copy was not forgettable. He came to my chair given on my hand saying "Thank you very much". Till I see if I received the correct copy, he was about 20 feet away, I run back to him and when I asked for the correct copy, he told "I do not have anything, Thank you very MUCH." I finally given up not to waste my time dealing with such cheap people. People having such attitude towards customer should be fired if Honda Cars of Katy really cares about its customers.

croleen

29 de oct. de 2014

When I was negotiating the salesperson told me the insurance package would cover any scratches. I said great I will get it then because I scratched my last car. When I got a scratch and took it in, they told me in fact the insurance does not cover that. Now I find, as I thought I was approaching the end of my 3-year lease, they somehow sneakily put me on a 4-year lease without me noticing. I found they deliberately confused me and downright lied. I would never ever, ever buy a car from them again. Watch out.

Sridhar.B

28 de oct. de 2014

Recently I bought a Honda Civic, I clearly remember signing commitment for EMI of $338.11 for 60 months, they dragged the process almost 4 hours and finally they he gave the financial documents to sign, which I signed believing everything will be filled out as per my negotiation (Part of my stupidity believing sales & financial guys). I got the copies of the documents after two week, to my horror loan period was mentioned as 66 months on the documents. I felt so helpless as I saw my signature below it.As a car I have great respect for "Honda", except this incident.Do they still maintain the commitment papers that we signed while negotiating or do they destroy it as soon as we sign the actual papers?

Gregory Washington

8 de oct. de 2014

I must admit; I thought all car dealerships and car salesmen were just plain dishonest. But after my experience with Honda Cars of Katy, my thoughts have changed. I came to Honda Cars of Katy looking for a nice used vehicle for family use. My Salesman was Mr. Henry Reece, a very nice gentlemen. We found a car and settled on a price. I bought the car "as is" with no warranty. After about a week, I felt like something was wrong with the transmission, so I took the car to a local shop and was told that the vehicle needed a new transmission. I was shocked and did not know what to do because I bought it "as is" with no warranty. I prayed about it, then I took the car back to the dealership late one evening and spoke with the sales manager Andrew Naylor. Mr. Naylor was very nice, and he looked at the history of the car and told me that the transmission could not be bad because they had just put alot of money into the car to get it ready to sell. It was late, so Mr. Naylor told me to bring the car in the next morning, and he would research this matter more the following day, and he would call me. To my amazement Mr. Naylor called me the next day, and the first words out his mouth were: Mr. Washington I apologize, the car does have a bad transmission. He told me that he spoke with Mr. Henry Reece, and that I had some options... I was told that I could find another car the same price, or use the money as a payment on another, or just get a refund back. Hearing these words come out of Mr. Naylors mouth almost brought me to tears. Buying a car *as is* with no warranty, I knew that the dealership did not have to do anything. So now I am a loyal customer, and I am honored to know that such dealerships are here in the city of Katy that I live in. Thanks to Mr. Andrew Naylor, Mr. Henry Reece, and Mr. Alex Young for being true honest professionals.

ronkolu

6 de oct. de 2014

I was disappointed in the way they handled my case and forced me to take a car that has a factory fault. I am a single mother , struggling, My coming in to the dealership to trade in my old Honda accord was because I wanted peace of mind, and not have to take my car to the dealership for repair back and forth, but to my dismay I now have to deal with a new car with factory fault. I don't think I was treated right simply because I already signed the deal which leaves me at their mercy. Mr Dwain actually told me that I either have the car fixed and go home with a patched up new car, or drive it around like that with the fault. he also said no one is perfect but God. well that part is right I have not had a good experience with Honda , which makes me wonder why I went back to Honda again. No matter how well they think they car fixed the car the fact still remains that they sold to me a car with factory fault.That car should not be sold at the same value of a brand new with no fault, the fact that it has a factory fault should accord an adjustment in the price. It was not fair at all. But unfortunately I am just a lady and the deal has been done and I am at the mercy of Honda cars of katy. I will take the car but if anything happens to me and my children while driving that car then I will take a legal action. God spare my life. If a car comes with a factory fault it should be taken back to the factory and have it fixed and sold at a reduced price not patched it up and sell it to a poor struggling lady.

Melissa_br549

3 de oct. de 2014

Go see Justin Espinoza. He was very patient, knowledgeable, and a pleasure to work with during our recent purchase. Go see Justin at Honda Cars of Katy. I love my new car.

yaqui0820

21 de ago. de 2014

After visiting numerous dealerships in Houston and surrounding area, I can say that Honda Cars of Katy really knows how to take care of their customers. Brian Adkins, our salesman, and Justin, Manager, really did all they could to meet our needs and making our car buying experience a great one. I was really happy to have been able to get my 2013 Honda civic at a great price and from these awesome guys. Both are very professional and knowledgeable, they both took the time to get me up to speed with all the neat feature my Honda civic has!!!! I recommend going to these guys!!!! Yaquelin Perez

Mukesh Kumar

20 de ago. de 2014

Recently bought a Honda CRV EX-L from Honda Cars of Katy on 08/16/2014. The price agree with the Sales Person with my signature was $18,400 including everything within that vehicle, tax, etc, out of the door. That meant if I would have paid cash, I would have walked out from there in $18,400. I traded my previous Honda CRV at $11,000. The Finance Department cheated me and they added many extra charges on top of $18,400.00. I tried contacting 'T.J.Ashraf' the guy who financed, but he gave a cold face on us and will not give me even the details of my sales committment paper because he knows that he is cheating. The sales person Justin still agrees, even in front of 'T.J.Ashraf' that I $18,400 was the sales price including everything. I called Honda Director but no one is answering me and no one is ready to talk to me.What kind of review and feedback do you expect from me.Why can't you guys speak the truth and provide me all the papers which I signed initially ($18,400)I just want that be fair with me and refund the various extra charges levied on me. If you want, I'm ready to pay in cash as well. I have already put this option in front of 'T.J.Ashraf' but he told me that - 'You do whatever you want to do!!!!!!!!!!!'

lancerj

2 de ago. de 2014

Were very pleased. Blind spot lights were not working and light was on dash. Also had GPS and bluetoooth questions. As it turns out we had accidentally pushed button and turned off the blind spot light. So they asked Serive Rep Leah to help answer our questions. She came out to our car and took the time to explain how GPS and phone worked. You hear a lot of this when you buy vehicle, but you can't remember it. I was so frustrated with the GPS that I had just quit using it. Seems I could never give it enough info to work for me. It was not user friendly. Leah explained how to use GPS more easily and why phone conversation was switching intermittenly between phone and speaker in vehicle. Leah took the time to answer our questions. She was very knowledgeable, kind, and patient. We appreciate that.

gecesto

30 de jul. de 2014

After visiting four different Honda dealers in the Houston area, I found the preowned minivan I was looking for in Honda Cars of Katy. Ben was very courteous, professiona, and prompt in his communications during the transaction. When I received the car, I noticed that there were a few stains in different places inside, the pocket on the back of the front passenger seat was detached, and I had failed to check that the 8th passenger extra seat listed as part of the equipment on the car's web listing, was present. It was not. After addressing these issues with Ben and manager Tiffany, they were kind enough to send the minivan back for further detailing, had the pocked repositioned and offered to be on the lookout for an extra seat that would match my minivan's interior. A few months later, Ben called to let me know they had a seat for me to pick up. It has been four months since I got the minivan and I am VERY satified with my purchase. It runs great and had not had any problems. My purchase price included a free -oil -changes- for- life card, and I have already been back to have it done. Leah at their service department provided me with impeccable attention, she provided me with a very comprehensive report of points they checked stating that everything is in good shape, and even took care of a recent recall which I was not even aware off. Their waiting area is super comfortable and the car was ready in less time from which I was told upon my arrival. Even though I was concerned in the beginning, Tiffany and Ben have made sure this has been an overall pleasant experience. I look forward to buying from Honda Cars of Katy in the future. Thank you! Gaby Cesar

rwoo72

25 de jul. de 2014

I love this place. Always professional. Always nice. Ben the person who sold me my car always remembers my face. Is always super nice and very laid back. I like Honda of Katy. Their service department is great. Quick in and depending on the work quick out. Express service oil change always finished in less than an hour and will tell you when you need other work as well. I would go back again and buy my next car and highly recommend them.

Carbuyer125

11 de jul. de 2014

We had issues with finance mgr an upping the dollars amounts after we negotiated a price and adding tire warranty and other items not wanted. Not sure of the end game but after meeting with the mgt team we got things resolved. Make sure you are not hurried in the paperwork and understand what you are signing .

nidweobas

27 de jun. de 2014

Great customer service , friendly people , no waiting time ,nice , clean place, the location is easy to find, I had an awesome experience and I personally recommend this dealer.

gassman20360

19 de jun. de 2014

II was buying a new car for my son and I knew what i wanted and what a fair price was so I did most of the transaction on the phone. Justin was very helpful in finding the car and having it ready. Ended up financing it and I was in and out in under 10 minutes. Price was more then fair and the experience was pain free.

andreinatiffany

5 de jun. de 2014

It was an easy buying experience for me in Honda Cars of Katy. Dio and Andrew helped me through out the entire purchasing process. Excellent customer services and well known knowledge. Strongly recommended! Btw, great deal too!

ivanpenaloza

4 de jun. de 2014

I recently bought a used Civic from this dealership and had a wonderful experience. Diogenes and other employees were extremely helpful and eager to meet our needs. He worked with us to meet our price goal and was very patient in the process! I would recommend this dealership without any hesitation and will definitely be returning! The entire process was very smooth and every employee was well-educated about each component of the purchase.

browns4

22 de may. de 2014

I noticed Jesus immediately as we drove up since he was so casually dressed and didn't think he was a salesman. When he introduced himself and I commented on his attire, he said that his priority is helping customers and being comfortable, which go hand in hand. I must say it was very refreshing over the suit & tie attire. Jesus was very friendly and easy to work with. Being fairly new, there were a few questions he couldn't answer but was very quick in finding out the answers. We didn't feel the usual high-pressure sale from him and that is probably the main reason we ended up purchasing the car the same day, which we've never done in the past! We think he will be a great salesman with just a little more experience and we wish him the best of luck in his college pursuit.

____

14 de may. de 2014

Ejaz was very helpful and helped us get a good deal on a brand new car. The toilets were very clean and I enjoyed the salesroom ambiance, with it's shop and cafe and colourful t-shirts and background music and a Carl's Jr nearby for a quick n easy lunch when making your decision in Houston where the car is king and the women are fresh.

Odyssey 123

10 de may. de 2014

Justin was very laid back and made buying a car easy and fun. He wasn't your typical cliche car salesman. I felt like he really cared about what I needed and helped me get the prefect car. He was very patient with me and was able to answer all my questions.

Mrshiva

7 de may. de 2014

I needed a car so I visited one or two dealerships. When I enetered Honda cars of Katy I was warmly greeted by a sales person (Ejaz) who ask how were we doing then what can he help us with, and after three or four question he guided us towards what he thought would fit my family the best which was the Honda CR-V, now at this time I myself wasn't sure what to buy, new, used, car, van, truck etc. I wouldn't say I'm a fussy person, maybe the wife will differ but my experience from him greeting us to me driving off with the new car has been one of my best purchasing experiences every weather its was food, clothes, or furniture, his no pressure approach almost like taking with a friend and have him solve my issue. Great Times.

beauty1258

7 de may. de 2014

My experience at Honda Cars of Katy was exceptionally great. This is my second car I have purchased at this dealership. Simon D. was friendly, very helpful, patient, very knowledgeable and easy to work with. I would 100% recommend him to my friends and family wanting to purchase a car.

steveloz

6 de may. de 2014

I recently bought a car from Honda cars in Katy, and very happy with everything they did for me. The employee that helped me was very nice and friendly. I had a great experience! and I am very thankful for everything they did for me. I will definitely recommend this dealership next time anyone asks me where to find a good car!

Civic123

6 de may. de 2014

My family and I were looking for a New car... We had looked with other dealers, but Ejaz was a real gentleman and he helped us to get a good deal!!!

mahidave548

2 de may. de 2014

Getting bored with our CRV and close to term of lease. Been looking at the Ridgeline and found a nice one at a good price.

maryafchaney

2 de may. de 2014

I cannot say how great it was to work with Leah. We had a very unusual situation where a mechanic from another auto shop may have ruined our engine and we took the car to Honda Cars of Katy for an assessment and to get the engine rebuilt. During the two month process in dealing with the insurance companies etc, Leah was top-notch. Any time that she had additional information on the situation, she provided us with an immediate update (which was better than even our insurance company did!) and she was a wonderful source of knowledge in general about cars. Leah can explain the different aspects of car repair to a non-mechanic (like me), in a way that I always understood exactly what she was saying. Working with Leah (and Honda Cars of Katy) made a pretty horrible situation a little bit better. Also, after this situation, I will never service my vehicles anywhere but a dealership (even for a state inspection and oil change). It truly opened my eyes as to how these mechanics at other shops operate and how powerless you are if they ruin your vehicle (and destroy your engine). We bought a new car from Honda Cars of Katy after this and it will ONLY be serviced at the dealership.

MrDavid

2 de may. de 2014

As a business professional, I understand customer service and how it helps or hurts a business. The people I met and worked with at the Honda Katy dealership were all concerned and committed to helping put me in the car I wanted. My sales rep, Derek, had incredible patience with me as I switched from car to car deciding which would fit my budget and which I could buy and keep for the next ten years. He was there to help me and not to just make a sale and earn a commission for himself. Derek worked diligently with Dwain in securing me financing as that became an issue due to some unforeseen challenges I encountered over the past few years. Dwain worked to get me a 2.99% finance rate and never once acted unprofessional or rude. I read in one of the reviews posted here where someone asserted Dwain offended an individual. Many people don't realize that purchasing a large ticket item is a win-win game. If you are nice to people and treat them with dignity and respect, you will get that back in return. They will help you when you help them. Thank you Derek for your professionalism and never-give-up attitude in helping me. Thank you Dwain for going the extra mile and helping me secure financing for my EX Honda. Thank you Saibeth for your smiling face that kept me encouraged when things looked bleak. And thank you Alex for not pushing too hard on the extras ... I know that is your job. And one final shout out to Derek. Here is a young man who understands customer service. He knows that selling a car is not a sprint but a marathon. Thanks for your help Derek and once again, thank you for your service to our country.

roscheng1954

30 de abr. de 2014

My family had bought our cars in the past from Ben Ghazi, who has been selling Hondas for many years, so when my aunt wanted to get another Pilot, I took her to Katy Cars of Honda. She had a Pilot for over 10 years and because she loved it so much, she bought a new Pilot! Ben was very knowledgeable, professional and has done another great service for my family. He introduced us to the New Car Director, Dwain Davis who's also very nice and he helped us seal the deal. There was no rush pressure selling. They hold the car for us so my aunt could think carefully. Went back the next day, and she got her new Pilot. Once again, Ben Ghazi delivered. We got an awesome deal and my aunt is very happy! Thank you!

Mattrob19

27 de abr. de 2014

Was working with Zaret Arias who was great but got her manager involved Dwain Davis. Dwain ruined the sale for Zaret by telling me he didn't want to business with me and verbally insulting me because I was hesitant to give my social security # for an extended test drive. I make high six figures and am a sales exec for a Fortune 500 company. Would never take over one of my sales reps deals like he tried to do. I feel bad for the rep, Zaret. I wasted half a day at this place, waiting forever and then left after my confrontation with Dwain. Went to another dealer and got what I needed. Simply stated, Dwain Davis is a terrible leader and sales professional.

prathima

25 de abr. de 2014

was good to be here. people here are so friendly n helpful.Zaret was just great to be with.would really appreciate her for helping me to find the car i wanted.

Errika

25 de abr. de 2014

Simon Dzenyo was very knowledgeable about the Odyssey's features. He also was fair and reasonable during the negotiation process. I enjoyed working with him and would recommend that a buyer request him by name.

Agengr05

22 de abr. de 2014

Growing family = new car needed, walked in and Ms. Le took care of everything from start to finish. Answered all of our questions and took the time to explain everything in detail to what we were looking for. Had a great experience and would go back for another used or new car. Overall the prices were comparable if not better than other dealerships, quick process and never had a feeling of what am I doing or should I look somewhere else.Thanks.

katygirl

20 de abr. de 2014

The reason for my visit was only to help my daughter with her children as she was dealing with a transfer of cars and in turn, I bought one!!! After being told by my banking facility that I could only purchase a car with a high down payment, extremely high interest rate and that it needed to be a certain type of car because I am in the process of rebuilding my credit I thought getting something newer would only be a dream. The new car sales manager went beyond the "normal" job to let me know that they would see what they could do with NO pressure to buy. Ben was not just the normal "tell them what they want to hear salesman" but a salesman that went way beyond the call of duty to get me in something I was comfortable with even thought my budget was small. This makes 3 cars purchased from our family at this dealer and Ben and you bet will do it again!!My dream did come true......after spending 2 days and over 6 hours working with everyone you can see that they do care.

tamikamayes

20 de abr. de 2014

When we first went to the dealership, I was apprehensive because I was not sure if I wanted another Honda or a luxury car for our second car. Simon was the first salesman to approach us. He did not allow my attitude deter him. He remained professional and listened to our needs. He was thorough and worked every angle to get us a deal we felt comfortable with. The finance guy, Alex, got us a great finance rate on the back end. This is my third time buying a new car from this dealership. I knew I was happy with the cars but Simon and Alex ensured that we will think of Honda Cars before any other dealership. Top notch!

jasanddesi2000

25 de mar. de 2014

This is the best dealership I've ever dealt with. The service was top notch, and everyone was very friendly and helpful. Two thumbs up.

Ruiz_6

22 de mar. de 2014

This dealership sold the car i was buying because I was a wreck on my way up there to buy it never buy from them

dbej

13 de mar. de 2014

My wife and I love this dealership. From the service department to the sales, they make the experience of buying a car or getting maintence done enjoyable. They dont treat you like another customer, its more like going to see some friends when going to the dealership. I have bought two new hondas from honda cars of katy and would highly recommend anyone looking to buy a new car check this place out. Plus with the free oil changes for the life of the car I no longer need to pay for oil changes for either of our cars.

zackyyyy

26 de feb. de 2014

I want to commend Justin and Moussa for their outstanding service and assistance with my new car purchase. They made sure that my experience was a good one and went over and above to ensure my satisfaction. I was in a tough place trying to re-establish credit after my divorce and they made things happen for me. I am thankful for their assistance.

ADay73

25 de feb. de 2014

I was extremely impressed by our experience at Honda Cars of Katy. I went in to buy a used car and came out with a new and exactly what we wanted. The best part about the experience was with our Finance Manager, Alex Young. He did an outstanding job and we appreciated his professionalism and willingness to work with us. Overall it was a great experience and I would not only recommend them to anyone looking for a vehicle, but I will be back myself within the next year to replace my vehicle.Thanks Honda Cars of Katy!

Katylady

16 de feb. de 2014

I got quick a response to my online inquiry. I asked for a knowledgeable sales person to educate me on Honda quality and the Civic model. I was impressed with Justin's knowledge. He was a sincere, patient, and helpful salesman and a really nice person. He helped me get a good deal on the car, and he kept me informed. Justin was with me through the entire process, from signing to driving away in my new car.. He gave me the orientation to the features of the car, and even hooked up the hands free link from my phone to the car.The dealership is very clean, modern, and buyer friendly. All of the employees I met were friendly. I was very pleased with the entire experience.

GoBucks2002

16 de feb. de 2014

Very impressive dealership. Especially good was Justin Espinoza. He asked a few questions gave us a fast estimate of what our trade in was worth. Everything worked out great. No muss, no fuss. What a change from other dealerships!

KatyTX14

12 de feb. de 2014

We brought a Honda Civic 2010 last Feb 2011 at this dealership. Everything was a breeze. Our sales person was very friendly and all the staff too. Price is a little bit high but since we live in Katy, we wanted a dealership near our place.Moving forward to 2013, I went there last October for a routine check-up at the quick service center and the mechanic said that I needed new battery and my car has a small chip and it will not cost me anything because it is still under warranty as as for the crack, my insurance will cover it. After everything was done, they billed me for the new battery since they found out that even though we bought it on Feb 2011, the car was purchased by the dealership on Sept 2010 so my 3 years warranty expired for a month. The manager was condescending with her tones and manners. I wrote a letter to the manager and after a week, I received a nasty voicemail from their office that it was my fault that apparently it was my request to change the battery. Beware of these people, it is a common fact that when you go to a service center, they will try find something wrong with the car so they can sell something.Unluckly, that car was in an accident the following month. I went to the dealership last January, 2014 to file for the GAP insurance per advice of the Honda financial services. I called on Feb 11, to follow-up the status of the claim and he said they are not responsible to this claim and call Honda Financial services. I called HFS and said HCK should file the complete the claim first and they will forward it to the financial services. I went back to the dealership and talked to TJ, from the financial service. I introduced my self and told him that I talked to him over the phone this morning. I explained to him the purpose of this meeting and he said it was maybe cancelled. When he came back he said he did not see my file there and the person in charge is not present. I was still trying to asked him about what he said earlier that my claim might have been cancelled and he rudely brushed me off. The total time spend for the 2 encounters was less than 3 minutes. After he said what he wanted, he turned his back and left. This dealership is only good if you are buying a car but customer service is nil. I bought another Honda at another dealership. We are Honda loyalist. We have 4 Honda cars and an Acura but I will never go back to this dealership. Russell and Smith and Gillman are better.

crswil

5 de feb. de 2014

I was very grateful for the honest and good integrity of my dealer Holly Le I was feeling discouraged about a car and I was looking for pre-owned but I was blessed to be brought to Holly and she put me in a brand new car I will recommend any one to Honda Cars of Katy.Thank you,Christina M. Williams

Ron R.

4 de feb. de 2014

My daughter is a recent college grad, has a good job and was ready to buy (and pay for) her first car. The salesman tried to sell us last year's model at the full MSRP. When we told him we weren't paying that ridiculously high price he went back to his management (the guys that sit in the bull pen). We waited and waited and waited. About 20 minutes passed and we decided it was time to leave. I approached our salesperson and he was standing in front of 3-4 managers. I politely told him we couldn't wait any longer, thanked him for his time and told him we were leaving. He asked me to give him a minute. I told him we'd wait one more minute. We stood there and his manager walked over to us and asked us why we couldn't wait any longer. I told him his salesperson presented us with a ridiculous price for last year's model and we were waiting for another price.....somewhere closer to invoice than the MSRP. The manager said "bye" so we walked out of the dealership showroom. I have purchased 10-12 new cars over my lifetime and have never been treated so rudely by a salesperson, much less dealership management. I will NEVER go back there again and will relay our poor customer experience to my family, friends and business associates. My daughter purchased a new Honda from another Houston dealership that evening.

Musa,m

31 de ene. de 2014

Worst experience I bought a car from them for my daughter graduating in three months They didn't give her her graduation discount that Honda promise they acted Like they know nothing about it.if I found the color she want somewhere else I will never bought from them

jjreyes88

25 de ene. de 2014

I had such a great experience when I purchased my first Honda Odyssey on 8/13 that I came back to purchase my second Honda (CR-V) on 1/22/14. The team took care of me and worked hard to get me the car I wanted at the price point I needed to be at for the deal to fit in my budget. A very family friendly dealer. They have a sectioned off kids area with movies and games. The Odyssey grill serving hot food and snacks on site saved us a trip to go elsewhere for some food. I appreciate the honda cars of katy team because they do things right the first time. Anyone thinking of purchasing a Honda should consider Honda Cars of Katy the first time.

sweetshell_637637

20 de ene. de 2014

To start, I'd like to say the main reason I came back to Honda, and more importantly to this dealership, is because of Isaiah! I had leased a car in 2011 and the service I got from ALL involved was so pleasant. This experience was even better! I had an appointment with Isaiah at 4:00PM. I arrived at about 3:45PM and her was ready for me. We talked for a bit about what kind of car I wanted and he went and got the keys to both styles. I test drove the one that was available in the color and model I liked. After that we went in and I was met by Dwain. He sat down with me and I went over what I wanted to pay and that I didnt want to play any games or be there for longer than I needed to. Needless to say he got me the deal I wanted and into finance I went. Justin who did all my paper work was just as nice as the others i had dealt with so far! After finance I was shown the ins and outs of the car and on my way i went in my new 2014 CR-V EX This dealership is so pleasant to work with! DONT go anywhere else! GO see Isaiah!!

pete12347

13 de ene. de 2014

I purchased a 2014 Honda Accord LX from Honda Cars of Katy. The LX model has all the features of the 2012 EX Accord, but it also has a rear back up camera on a huge mid screen and a new continuously variable transmission which makes the Accord drive more like a 6 cylinder, but conserve gas like a 4 cylinder. Holly Le, was my sales person. She helped me find the right car and got me a great deal. I would definitely refer her to anyone who wants to buy a new Honda. She knows the inventory and works incredibly fast to get the deal done, she will save you on time, stress, and money. Within 5 minutes of getting to the dealership I was already on my test drive. Holly went over the sales price with me as well as the dealer add ons. I don't have time to worry about maintenance on my Accord so a life time oil change and an extended warranty made sense. Alex, was my Finance Manager he went over my rate and terms, fast and easy. I was out of financing and driving home all in an hour after arriving at the dealership. Good people at Honda Cars of Katy!

azrak2010

6 de ene. de 2014

Very pleased with able assistance of Alex Sanango in guiding us to purchase of two pre-owned vehicles. He worked quickly and efficiently, but spared enough time to be sure we were getting what we were looking for. He was patient, friendly, and reasonable in negotiations. Felt that the dealership would be behind its vehicles.

jamestittle

30 de dic. de 2013

Our overall experence at the is dealership was great! Ricky Barke was amazing and was never overbearing. He gave us our time when we needed to talk things over and offered any assistance we needed. He let us really test drive the car we were looking at. He wanted us to take it on bumpy roads and take tight turns. He never once made us feel like we had to buy the car. When we decided that this was the car for us he was very professional in handling all the paperwork that need to be done. DJ in the finance department was great as well. He went over our warrenty options and broke them down in english for us. Tiffany was the Used sales manager and she was fantastic as well. She actully used us for a survey she was doing and told us alot about dealerships advertising and were she wants to take it. She was so friendly and helpful.This dealship was great and very clean. The bathrooms were actually clean and ready to use. They had an area that you could purchase food which was nice because we were there for a few hours and a little snack made the difference. The prices at the food court was very reasonable. All in all, we would 100% reccomend this dealership to anyone willing to purchase a Honda. I cant stress how much Ricky Barke helped and how nice he was. If there was a rating system on the salesmen we rate in a AAA+++. If you are in the market for a used car then you should for sure go to him :)

Gasgon

24 de dic. de 2013

Honda cars of Katy tried to charge me for rotors that my were under warranty, after paying $400 for the 30,000 mile service. I went to another dealer and they did it for free. They have lost a customer, I am very disappointed.

Eliya123

2 de nov. de 2013

I bought my 2012 Honda Pilot Touring new in 2012. The rack and pinion was faulty on the new car. They replaced it and the car started pulling to the left. I complained four times about the problem. They realigned my front end three times charging me each time. (I know I was stupid to pay it.) The last time they told me it was tired pull and they could not help me. They said I should call the tire company or Honda, they said they were just the dealer and had noting to do with the problem. WHAT???!!!! Oh I forgot to mention I left Drew two message to call me and Leah one message to call me the before took it in the last time. Never heard back from either of them until I received two customer satisfaction survey from the dealer and I told them how bad their service was and I send an electronic appointment request to service where I outlined how disappointed I was. After talking to Leah (the service manager) and I realized they really were going to stick it to me, I said they should at least reimburse me for all the alignments which obviously should not have been done. She was finally agreed to ask her manager if they could reimburse me for one alignment. She said she would let me know this week. Of course she never called back. I hate to say it but these people will lie to you with a smile on their face. One more thing, I really like Hondas and I was happy with my salesman a guy named Darius. Too bad for him and the sales department because of this I opted to buy my wife a 2013 Kia Optima and my daughter a 2013 VW Jetta. The salesman at the VW lot was great also, his name is Andy. My son in law's brother just bought a Pilot and a Honda Mini van. Guess what they did not go here. You will regret buying at this dealership. Chris R.

solotesh

9 de oct. de 2013

today is 10/9/13. I went to Honda cars of katy with my wife to buy a Honda civic. Instead we found a 2012 Honda accord with 11thousand mile on a clearance sale. we liked the car and offered drive out price of 15 thousand dollars. I also offered to throw my 2002 Toyota corolla to sweeten the deal. mr. faheem afridi told to us to wait and came back few minutes later with Ms. Tiffany who introduced her self as the sales manager. she said she was happy with the choice we made and said we had a deal. the time was close to 3 pm and we had to pick our kids from school. we agreed that we were going to come back and seal the deal after we picked the kids and delivered my 2002 Toyota corolla. an hour or so later, we received a call from mr. afridi who wanted to know if we were on our way. I told him we were and arrived at the dealership few minutes later. we handed the key to my vehicle to mr. Apollo( another sales person) who came back with mrs. tiffany shortly. she went straight to my car and drove it away. mr. Apollo approached us and offered to show us other vehicles as the one we had a deal on has been sold to some body else. we went inside to demand explanation and found mr. afridi making a deal to sell the Honda accord we agreed to buy to somebody else. Ms. tiffany(the sales manager)also came back with my car and insisted that my vehicle was not in a condition she expected it. I began my conversation by asking her why she sold the vehicle knowing full well we had a deal on it and knowing we were heading to her dealership to conclude the purchase. she said as long as we did not put our deal on a paper, she can sell the car any time. and she said this is a'' the American way of doing business." I do not understand why she had to emphasize on the so called " the American way". I am a proud American who lived in the united states to know how business is conducted in the country. if her comment has any thing to do with mine or my wife's accent, I will leave it to her. in the mean time , mr. afridi who was eager to sell us that car approached us and exhibited three 20 dollar bills as a deposit made on the car by the new buyer. first of all, I could have put a deposit on the car if this was offered to me. secondly, instead of leading us on a deal that was not going to materialize, a simple phone call could have been made to tell us the truth and let us make a decision to travel 20 to 30 mile to look at any other vehicles .Instead the sales manager and her associate made a ploy to drag us back to the dealership to sell us another vehicle. I believe whether it is the "American way" or any other way, courtesy and better customer relation are part and parcel of a good business practice. Ms. tiffany wanted to make a big deal about the condition of my corolla and felt the need to insist that it was not in a condition she expected. I asked her out of curiosity why she felt the need to test drive my corolla knowing full well that she had already sold the accord that we were interested in and had a deal on. she said she had other accords similar to the one I missed on that are on shipment . what a ridiculous excuse. I feel betrayed. I understand sale is made to the higher bidder. but I should have been given a chance to bid on it too. it is not fair to drag me from my home to drive 20 to 30 miles with a false promise that I had a deal and then say by the way we do not have the car you made a deal on but we will sell you the ones we want to sell you, not the one you want to buy. I hope this is not a business model other Honda dealerships follow. I have heard of sleazy car sales person. I thought it was just in comedies!!!!!!!!!!!!!!!!!!!!

Samantha286

16 de sep. de 2013

It all started when I bought the vehicle. I worked with a sales person to try and find a vehicle. I mostly wanted a 2012 Honda Civic. The woman showed me a car and when told about the lifetime oil change package, I asked if it would work at any dealership. Her response was that it would work at any Honda Certified Dealership. When we ended up going through with the deal, I had a trade in that was going to work with it. They took my plates off and shredded them before their finance department even approved me. Because most people don't get approved through them, they gave the car to me as a loaner and told me to shop around at banks and try and get approved. For the next couple of days I worked super hard to find a place but since it was right before thanksgiving, it was a tad hard to do. The sales woman called me up and said since your taking too long, we can't make a deal with you. Bring it back to the dealership in 30 minutes before we close. I was shocked by this reaction and told her that wasn't possible as I was an hour away. I got the manager on the phone and he told me not to worry and actually keep it until after the holidays. We would work it out on Monday. We eventually got it all worked out and the sales manager was great! Now a couple of weeks later, I got a phone call with a survey about my experience. I honestly told me what happened and that was the end of it. Fast forward until September of 2013. I called my local honda dealership and mentioned the lifetime card, they told me it didn't work. Because I was confused, I called the sales dept at Honda Cars of Katy. I spoke with an internet manager who was great. He said that he wasn't sure why the sales person said that but he would look into it. I never received a call back. Today, I made a follow up and talked with Tiffany. She said that because I gave them a bad survey, they wouldn't help me! I'm absolutely shocked and when I said, "So you won't help me because you don't like my response" She said you can interpret however I want.

OldTexas52

1 de sep. de 2013

We needed a new car and we weren't quite sure what we wanted yet, so Justin showed me every type of car on the lot. He was very knowledgeable about the products and very straightforward with the negotiations. He took the time to explain all of the questions I had and was very patient with us. If he didn't know the answer he went and found out. He made sure that our kids were well entertained and cared for as we got down to business. When our brand new car was presented to us he took it upon himself to have the interior spot cleaned in three or four places that we didn't even notice before. Then he explained every detail of the new technology that we had never really worked with before. We shopped at several other Honda dealerships in Houston and nobody treated us with as much respect and genuine empathy than Justin and his managers at Katy Honda. This is the only reason we decided to buy there, especially since their prices were a little bit higher than some of the competitors. What we got in terms of customer service more than made up for the few hundred dollars we would have saved haggling like beggars down the road. For those of us who still appreciate the value of customer care and honest dealing, call Justin over there at Katy Honda. It will take you back to the old days when businesses actually appreciated their customers. I will make sure to stop in and greet my new friends every time I come in for my free oil change! And like the Katy's oil change program, this partnership is valid for a LIFETIME!

hngeorge

21 de ago. de 2013

My overall experience at Honda Cars of Katy was exceptional. I purchased a previously owned vehicle. The purchase of the vehicle went flawlessly. A day after the purchase, there was a mechanical failure. Upon returning to the dealership, they had the car fixed at no cost to me. I feel their customer service is exceptional from the sales staff to the service department. I strongly recommend stopping by for a visit.

Jenny

30 de jun. de 2013

It was so nice after several very drawn out experiences, to meet a dealership that didn't play games!! Found me the van I needed, sorted out the financing and made the deal with a handshake, not a deposit. Quick, efficient without hustling me and made me comfortable . I bought and will return when needed to buy another!

hondafan1434

29 de jun. de 2013

Words cannot even begin to describe how terrible this dealership is. The salesman that I dealt with was not only unprofessional, but extremely rude. His manager, Musa, was even worse as he flat out lied to me to get me into his dealership to perform the old 'bait-and-switch.' I called before I went into the dealership to get the VIN number of the car he was interested in selling me, but that obviously was too much to ask for because he stalled and never called back. In any case, I went out of my way to make it to his dealership after he decided to agree with on a negotiated price for a Honda Accord after some back and forth. After arriving at the dealership, with the required documents, paperwork, and money he started playing games. At first he didn't have the car in stock (it was arriving next week? yeah right.) and then that quickly changed when I started to walk. He said he had ANOTHER car just like the one I was interested in, in stock (how convenient right?). The only 'problem' was that this 'other' car was loaded up with options and add-ons that I told him AHEAD of time that I wasn't interested in paying for. He baited me in with a verbal offer that he wasn't willing to honor, then made a disrespectful second offer that was over $1000 higher hoping that I would be exasperated and just take whatever he was willing to give me. NO THANK YOU BUDDY.I walked out and I pray I never get a call back from these scammers ever again. Never will they catch me stepping foot on their lot again. Scamming? YesLying? YesBeating around the Bush? YesPlaying games? YesJust save yourself some time and stay away.

diwakar

2 de jun. de 2013

Horrible experience, rude emp n manager,no integrity n values.misbehave with customers, let us wait for 1hr just to say no.dont go again

Raj

1 de jun. de 2013

Terrible experience in the first step of buying. Provided false info regarding availability of required color. Rude non-apologotic behavior for this mistake. Made us wait for an hour to tell this. Never ever believe the sales guys here.

Rrsomani

1 de jun. de 2013

Terrible experience. Provided false info regarding availability of required color. Rude non-apologotic behavior for this mistake. Made us wait for an hour to tell this.

murali

17 de may. de 2013

I had bought my Honda Odessey from Honda cars of Katy and have been quite satisfied with the service offered by them. I have been servicing the vehicle too at Honda cars of Katy number of times and have have had good experiences through out.

Belinda82

14 de may. de 2013

This dealership is unprofessional and disorganized, and the majority of their staff are incompetent and dishonest. Like other reviewers, I had to sit there for hours for some reason, when all I wanted to do was hand over my money and buy the car. They added on $2000 worth of extra features without telling me they were optional...luckily I noticed before it was too late. When I called multiple times a few days later to ask for the VIN, the salesperson didn't return a single one of my calls so I went there in person and saw her sitting out front drinking a soda and chatting it up with her colleagues.I was also told that someone would contact me when my license plates arrived; of course no one did.I bought the "free oil changes for life" option and have put in multiple requests for service but no one responded, presumably because they're not going to make anymore money off of changing my oil. The only response I got was when someone called asking if I'm "still interested in buying a Honda Fit". I patiently explained that I've already bought a Honda Fit from them and was trying to get it serviced, and asked her to get the service department to call me. Of course I never heard anything back.I'm very happy with my Honda but there are other dealerships so don't waste your time dealing with this sleazy, incompetent lot.

vmehta1725

30 de abr. de 2013

Talk about the worst car buying experience - come to Honda of Katy or John Eagle. Sales men dont know their stuff. Internet pricing is wierd, half hazard and not honored. I received a formal email saying "Management of Honda of Katy has accepted your offer with all details listed". When I reached the dealership, all the games began. Cannot do this price and want $900-1000 more, car is not in stock, we don't do dealer trades (Complete bull). Dis honest and not courteous employees and management. I spent 7 hours at the dealership trying to BUY a car and they made every effort to not sell it and fleece me. When they could not honor the price of the Honda Accord V6, they tried to sell me the 4 cylinder for $1000 that the V6!!!! Two words - STAY AWAY. Get quotes from them, but dont do business with them. Go to honest people like Gillman or Spring Branch Honda. I dealt with Spring Branch Honda and bought my car from them - good experience and hassle free. Give them your business and dont support crooks like Honda of Katy / John Eagle. I am going to complain to the BBB and Honda formally.

KarlCooke

29 de abr. de 2013

WARNING!!! Your invoice will in no way reflect the negotiated price (and I am in no way just talking about sales tax).They will add serveral items to your invoice that can add upwards of $2000 to the price of your purchace (yes, that's TWO THOUSAND DOLLARS).They hide these fees, so be warned.Additionally, their sales people are incredibly aggressive and not forthcoming with actual information about their cars. They profess ignorance and that they will follow up, but never do. BE WARNED!!! GO TO TOYOTA OR ELSEWHERE!!!

JuanCoronado

23 de abr. de 2013

Talk about horrible customer service!!!!I went 2 weeks ago on a Saturday to purchase a vehicle, the sales person Mike is a liar and very clueless, he doesn't know the answer to the questions you ask him and he doesn't even try to get an answer. He wants to act like he is "on my team trying to beat the finance guy" yeah right! He was clearly trying to convince me to pay a ridiculous high price.But wait... It gets worst with Alex the finance guy...When we finally come to an agreement on the car price, the finance guy Alex is a complete liar, says one thing and the very next day denies everything. He was nice while he made the sale, but then a complete jerk & very rude. When i asked for his business card, he just threw it on the desk for me to get. He lied on the Honda warranty, did not go over all the options, will not answer your questions directly, gives you the run around on almost everything. He said he was going to try to help us and have us talk to the owner to get help, and all he did was bring his coworker acting as a manager. He had promised us a meeting with the owner, we set a time to meet, we get off from work, and when we get there, nobody even knows about our case and we never got to meet with him. Alex made it very clear that he does not care about customer service or experience, as long as he makes a sale out of false advertisement. He went back and edited the documents she had signed. He talked about reviewing a video, but after he reviewed it, he changed his mind about going over it with his manager and us. Complete scam!!! Do not let him talk you into the extended warranty, he will say anything to get the sale. Doesn't even acknowledge or shake your hand once there is an issue to be addressed.Please read this and think about it before going to Honda Cars of Katy!!! They are a liars, very rude, selfish, and do not keep their word. I already saved 3 people from going there, I hope you take my words of experience and avoid going to them.

Amy214

1 de abr. de 2013

Waited 2 hours for state inspection. Car was ready but no call was made to inform client who is waiting in the customer waiting lounge. Service manager was seen delivering pizza and having coffee with her "supervisor". Since customers are not their priority, then they should not be in the service business. Customer saw car driven out of the service area and parked at the far end for about an hour after car was check in. What was best is service manager took customer information and told customer that she will come for her signature, but that never happened. None of the service manager seem to show any interest in their jobs. This do not happen at Gillman Honda and Honda Cars of Katy need to learn how to treat their customers like Gillman Honda.

Behram

21 de ene. de 2013

I had been corresponding with Honda of Katy, regarding a Honda Odyssey LX 2012. I recieved a quote from Mr Blake (Internet sales) for the Odyssey for $26,122.52 on 1/19/2012.I emailed him back and asked him to reconfirm that my "FINAL walk-out price for the new Honda Odyssey LX is $26,122.52" I had also written and told him that I will have to drive to Katy with my wife and 2 children, a 6month old & a 2yr old, hence I wanted it reconfirmed. He emailed back 1/19/2012 - "Yes the price sounds right, see you here on Monday".I took a day off work, we drove 180 miles on Sunday 1/20/12 -to avoid two long car journeys for the kids, in one day. Being little children, we had to stop 4 times along the way. Stayed at Hampton Inn and were at the dealership Monday 1/21/12 at 9:15am.Having seen the car we decided to proceed with the purchase but were dismayed when told the price now was around $29,500. I asked to see the General Manager. Dwain Davis came to speak with me first. He said the price did not include destination charge and add ons on the the car. His manner was rude and condescending. Next, D Rogers came to speak to me and insisted he was the GM. Neither of these men could explain why the additional charges were not mentioned in any of the phone calls/e mail for the FINAL price. I was not allowed to meet the GM despite several requests.I felt that the dealership was unprofessional, deceitful and had no regard for my time or my circumstances.We drove back 180 miles to San Antonio empty handed and feeling cheated.

santoshtr

1 de ene. de 2013

Don't take quotes from Naina Nanjua Honda Cars of Katy (Houston suburbs) too seriously. They are super low but when you go there she will hand you over to "her manager", Ben Gazi. He is the salesman you DON'T want to do business with. He tried restarting the negotiation process from scratch saying Naina's quote doesn't mean anything since she is just a consultant. This comes after driving 3+ hours to their dealership. We walked out immediately.

gizzy01

28 de dic. de 2012

I was contacted by Katy Honda (Tiffany Price) and offered the opportunity to upgrade my 2011 Pilot for a 2013 Pilot Touring for no money down with cheaper monthly payments for 60 months. Throughout three different phone conversations I questioned Tiffany if this was some marketing ploy that I was not interested, but was assured by Tiffany with the recent rebates, low intrest rates, and the need for used vehicles that this was a legitamate offer. Upon visiting the dealership I was greeted by Tiffany and handed over to Shely (salesman) and we proceeded to select a vehicle. During this process I again reinerated to Shely what I had been told on phone and he said "if that is what I was told that Katy Honda would make it happen". As you can guess when it came time to close the deal, Tiffany's manager (Tiffany Lively) said Tiffany had made a mistake and obviously needed more training and that Katy Honda could not honor the original offer. What they did offer was a used 2012 EXL model for higher monthly payments which I declined. It is a shame Katy Honda operates in this manner.

harpa

28 de dic. de 2012

Most horrible car dealership experience. I contacted the dealership by email first to get epricing for a 2012 CRV. Jacinda Atkinson replied back with a reasonable quote (21.1K+ttl) and I called her later in the day at 4pm to confirm the quote and check if I come in for a test drive. She eagerly mentioned the manager was trying to clear the few remaining 2012s and was giving throw-away pricing/discounts on the 2012 CRVs and I needed to come by soon. So I confirmed I will be there at 5pm (in 1 hour) which I did with my wife at 8 month old baby in freaking cold weather hoping to buy the car. First thing I was told - she has already left for the day!! Fine another salesman who started helping me found out they have no 2012 CRV left in stock. After half hour of non-sense, one of the 'managers' tells me that their inventory did not get updated from all the sales over the Christmas weekend and I should try out the 2013 CRV base model and he would try to make a reasonable deal. Fair enough, so we tried one and ofcourse liked it. What next - a 'deal' of full sticker price MSRP with all the cost for dealer extras added coming out to almost 29K for a CRV LX base. I asked in frustration if this was really what they 'called' a reasonable deal? Did they have a better offer. Alas not, and me and my family left and no courtesy from anyone except the salesman Simon who I feel sorry for as he had to pick up the bad deal initiated by Jacinda and the 'managers' behind the reception desk!!

ShowPony

11 de dic. de 2012

I was 100% pleased with the purchase of my 2012 Civic EX-L from the first internet chat and quote emailed from Naina soon after expressing what I was looking for during our conversation,\ to the delivery walk through where Rob explaned,demonstrated the features of my new car, making sure I was comfortable before driving away. I was never lied to or mislead by any means. The pricing was fair and all dealer adds were explained and I did not have to agree to any price or option I was not comfortable with. Honda Cars of Katy will treat you with the respect and curiosity deserved. I have already recommend them to my friends and look forward to seeing friendly faces while having my oil changed for free for the life of my cool little car! Thanks HCOK for turning my beater into a blinger!! SP

SpelseyP

5 de dic. de 2012

Dealership was easily maneuverable and our salesperson was very knowledgeable and didn't try pushing us into a decision too quickly. We will be back!

RobynKBrandenburg

4 de dic. de 2012

I shopped around before I purchased and Honda Cars of Katy had the best prices by far. Their service was absolutely exceptional. I am a single mother and was concerned about being taken advantage of but was quickly put at ease. They weren't concerned about getting me into the most expensive car- they were concerned about getting me into the right car for me and my family. THANK YOU, Dewayne! -RKB

concrete

4 de dic. de 2012

I would definitely recommend my friends and family to this dealership. There was a sales associate there to greet me and ask all my questions. Went over every detail about the car. Was able to help me choose the right car for me. I was trying to decide on 2 different cars.

AshleyBG111

4 de dic. de 2012

This is the second time I've bought from Honda Cars of Katy. Love this dealership. Very professional and courteous. I will definitely continue buying from them and having my car serviced there.

laustin1970

3 de dic. de 2012

Great experience....from the sales...finance..and followup. Friendly, professional, and knowledge of my needs. Really listened to me. Would absolutely recommend to anyone looking for a straightforward buying experience! Superb!

busymom22

3 de dic. de 2012

We had a great buying experience here. The staff was very attentive and answered every question we had. This was an excellent car buying experience would recommend this dealership to everyone!

danaliu7

24 de nov. de 2012

Stay away from this dealer. This is the most dishonored car dealership I have seen in years. I do not believe it was a problem of individual sale persons, rather it seems to me that the whole practice and culture of Honda Cars of Katy were based on tactics, tricks, even cheating and very little businessmanship! A little while ago I email-communicated with them several times and lastly talked with Tiffany over the phone. She agreed in the conversation a specific price I offered for a 2013 Honda Accord. In order to be sure I would have the exact price and package, I emailed her immediately after the phone call. I asked her to confirm the deal by email before I drove 40 miles to the dealer after work at 8 pm that day. Surprisingly, she replied and said just come over and take a look our cars and something like that, without specifying the deal we talked about. I called her to ask again and she said she could not give me the deal! I realized that she just wanted to make me there by whatever means or promises which could not be materialized. Finally I told her that You simply cannot do business like this!

shibumi

24 de nov. de 2012

Worst dealer ever! Their Internet quote for a 2013 CRV is around $23,500 but the drive out total is $29,000. Yeah, that is right. Their cars are not ready to test drive. People have bad attitude. They say they can negotiate on the price. You start dealing with Jose. Then he calls his boss Moussa. He deals a bit more. Then, he calls his manager Dwein. He comes to the table with all his anger. Not exaggerating, he is angry. When he left the table, he shook my hand first but not my wife's. how come a man can be this rude. Stay away. They are liars. 0 out of 5 is more than enough for their customer service.

DoctaBrown

14 de nov. de 2012

I found a used car at this Honda dealer, went to look at it but there was a mechanical problem with the car, so I didn't get a chance to drive it. I appreciate being told upfront that there were problems with the car giving me the opportunity to decide if I wanted to wait for them to fix the problem and still get the car. I decided not to get the car and the sales manager assured me he would find a similar vehicle in a few days, and he made good on his promise. The replacement car was actually better than the first. I feel that the sales manager, Dustin went above and beyond to make sure that I was happy with my purchase and I would definitely consider buying another car from here because of this experience.

bill.le.7

13 de nov. de 2012

This was my third time that Honda car of Katy tried to rip-off on me. First time, they tried to fix my 2007 Honda odyssey and charged me, but the problem from the recall. Second time, my wife forgot to tight the gas cover after filling up, the check engine light was on, I took the car there, they held the car for 1 1/2 days and charged me $109 for checking. Today, 11-13-2012, the battery of my 1999 Honda accord needed a jump in the cold morning, I check the stamp on the battery has 08/10 and the battery has 100 months guarantee; I took it to Honda C of Katy, they told me the problem was the stater, not the battery. I told them I jumped the car and it worked. They told me 08/10 was the expired date, so it out of guarantee. They just wanted to get the stater replace, they tried not to jump after I requested them because I had to go to work, I had to ask some one gave me a jump, then I left. I got a new battery at another auto part. It works now, and the tech at the auto part told me 08/10 on the stamp was the sold date. Please, DO NOT TAKE YOUR CAR TO HONDA CAR OF KATY, THEY WILL TRY TO RIP YOU OFF. THERE ARE MANY GOOD HONDA DEALERS OR AUTO STORES AROUND, WHO YOU CAN TRUST. HONDA CAR OF KATY IS THE WORST DEALER I EVER HAVE.

Walker

12 de nov. de 2012

I have seen their advertisement and I went to Honda cars of Katy to buy car from them. I took test drive and liked the car. Nextday morning I got a call from them and they said we will honor your offer. When I went there, they said we can't match the price and the person who called you is off today. Finally we both agreed for another offer and start preparing the paper work. I have noticed few hidden charges in the invoice. We identified few issues with the car and requested to fix them. They said we can do it next week since we don't have anyone to do now. I asked written statement for the work order and they refused to do so. Finally I walked out from the dealer.

ZaighamMakkani

2 de nov. de 2012

Spoke with sales person on phone and got a complete drive out cost. Went to visit dealership following day to purchase car. Dealer appraised trade in and brougt sales sheet. After reviewing all numbers, I realized the numbers they were providing me were $1,700 more than we agreed on. Sales person kept trying to pressure me to sign for the car. Dealership tried to keep holding keys to my trade in and was not wanting to release them. I had to walk to the sales desk and raise my voice to get my keys back. After I got my keys back and started walking out, they came running out to me and lowered the price $500 as a "final price" When I brought to their attention that even after the $500, they are still trying to get me to pay $1200 extra. When I pulled out a calculator and proved it to the salesman, his mouth just dropped and said "well thats just what it is"I tried to shake his hand and thank him for his time, but he got an attitude and walked away

santosh787

31 de oct. de 2012

I was in the market for a new car after my 2012 Honda Civic EX was totaled (no fault of my own; i planned to use the settlement wisely), so I naturally considered looking at similar cars. The 2012 Civic Si Coupe was top of my list and I arranged for a test drive/potential buy appointment at Honda Cars of Katy last week. When I showed up, a salesman greeted me on the parking lot and quickly took me for a spin. However, things soon took a turn for the worse from then on. I was quick to learn that he knew nothing about the car, let alone know how to drive stick. All he cared about was discussing pricing, even when I was driving ! On returning to dealership, he was painstakingly inquisitive about my knowing my price points, even without offering me any quotes. I guess he thought I was just some kid off the streets who wanted to 'test drive' a nice ride, without actually having any intentions of buying. But I'm no fool. I had done my research and was in talks with countless dealers in the Houston area - it was just a matter of seeing who budged earliest. I finally gave in and quoted him a price (a bit on KBB's FPP lower side, but that's how any buyer would start). He seemed shocked (as If I were robbing him at gunpoint). He quickly called his manager, and the brusquely arrogant prick quoted me an extremely exorbitant price (atleast 30% over KBB's FPP). It was clear to me - they wanted me out. I made way for the door and noone tried to stop me (or my checkbook). I've never been more humiliated in my life and won't shy away from disseminating my experience. Well tough news for the clowns over at Katy Honda. I purchased the exact same car over at Russell & Smith Honda a couple of hours later, at a great price. Honda called me a couple of days later to survey my car buying experience. While I was nothing short of praise for the guys over at Russell & Smith, I made sure my experience at Honda Cars of Katy was noted. Save yourself the time, gas, money and dignity; take your business elsewhere. Houston and Honda have plenty to offer.

Plm457

24 de oct. de 2012

Very professional and down to earth. Did not feel any pressure or any sales pitch junk. We had been at a diffrent Honda dealership a few days before and we had a totally diffrent experience. I know with complete Confidence that we got a fair deal on our Honda pilot. Thanks Isaiah and Dewayne.

davejr382

23 de oct. de 2012

We bought 2 vehicles from this dealership and within 6 months, between the 2 vehicles, we've been up here almost a dozen times. 6 for the cd player in the ridgeline alone. They don't know what they're doing and quality of work is the least of their worries as they seem to just want to get you back in the door. The absolute worst dealership I have ever dealt with.

flam_n_go2012

22 de oct. de 2012

Rude and unprofessional from the time I walked in. These people lie to get you in the door then try to sell you something else. I spoke to the used car manager tiffany and she lied and try to get the salesman to sell me a different car after i was told the car i wanted sold the day before even though an hour before i arrive i called and the internet girls promised the car was on the lot. Used car manager was yelling and screaming at the salesman to get me to look at a different vehicle and he looked frustrated. Unprofessional of the used car manager. I ended up buying at champion ford down the street they were profesional the entire time.

Kaushin

22 de oct. de 2012

Very bad experience after receiving drive out price and wasting 2 hours at dealership price went up. After confirming availability, options rest of the thing, I drove an hours to dealership.Dealership wants me to buy all extra warranty, protection plan & oil change plan for life.I will not recommend this dealership unless they give you correct information. PLEASE STOP WASTING TIME and Do the Fair Business.The Internet Sales Dept Girl was cooperative, but it looks like she has no say in final Deal.

brianTexas

6 de oct. de 2012

I bought a 2009 Civic from them and recently the CV joint gave up. They also replace the brake pads and grinded the rotor for grooves. The CV joint was under wanrranty, but they charged me the work on rotor and pads.The pads have uneven wear on them. On the left side (where the CV joint failed), the pad has only 1mm left compared to 4mm to right right wheel.The service people couldn't provide the detail as to why the wear of the brake pads were uneven, and they won't guarrantee that the same thing won't happen again.

Tuanadoan

26 de sep. de 2012

Sep 4-2012 I go buy new Honda pilot 2012 we deal price 31,100 drive out, but the car I look at have high mile age(77 mile) , Saleman told me have to order new one coming next week same price. We agree waiting and depossit 2,000 . After 4 day, they call me the car coming and I go pick up.. Financial man told the car come with deferent VIN number but the same . Saleman bring us to see the car.. When using paper and hold keys and walk out found this car do not have rail rack .. We come back to ask why different the car we deal last time... And...they change attitude treat us so bad..We already hear many thing about dealer car. But this time is so bad in mylife.. We never come back..and hope someone be careful what I got..

eswidyanto

4 de sep. de 2012

be very careful and always asks everything in writing, what they said will changed later in the end and flip flopping what they have promised. do your home work and paper, calculator in front of you, do your own calculation, do not ever trust what they said. it's all lies and it will cost you thousands.

Smart_Buyer

30 de ago. de 2012

The ole decrepit car dealer playbook of hoping you don't catch blantant un-agreed number increases and/or add-ons on the final sales contract followed up with a slew of diversonary/mis-direction tatics when you catch them before signing on the dotted line is alive and well here. The other posted negative reviews are also representative and align with my experience. Go elsewhere, specifically Spring-Branch Honda just down a few miles on the Katy Freeway where you will be treated well.Note that Katy Honda is family-owned (along with Clear Lake Honda) and the culture of deception/mis-representation must be established and driven by the management; no cure, and not by mistake, and with no corporate oversight like spring-Branch Honda. Like the man who picked up the nearly-frozen snake on a cold winter day, warmed him up and then got bitten, one should not be suprised: its in their nature.....

CB101

27 de ago. de 2012

BEWARE OF THIS DEALERSHIP!!! They lied to us and conned us. We went in to buy a new honda Pilot ex-l. Negotiated the deal of the car with a drive out price of $34,900. Then, went into Justins office, qualified for the 1.9% ext. Great. Then Justin says, hey, why not lease. It is so much better. Talked my husband into it. BUT, did not say the lease costs $3000 more!! When we signed, my husband noticed the higher amount and asked Justin why it said $37,800. Justin looked my husband in the eye and said don't worry, that is just a number the computer throws out, we have the car as negotiated for $34,900. well, a few days later our first statement arrives in the mail....$37,800. He blatantly lied to us. My husband has just left the dealership trying to sort it out and was lied to again. They now claim we never negotiated a price of $34,900, and that they cannot change the deal to what we origionally went in for, which was the $34,900 and the 1.9% interest rate. We phoned honda finance, and they said yes we can change it, they just need the dealership to do the paperwork So Justin lied AGAIN saying cannot be done. They care nothing for customer service, they will lie to you and steal your money. As this is what they have essentially done. They have stolen $3000 from us. We will now be going to the BBB, and going to higher powers at Honda to let them know that Honda of Katy are a bunch of lying thieves. NO integrity. No Morals. Do not go here. They will act nice, and turn on you like wolves. They could easily have remedied this situation that they deliberately caused, but are unscrupulous. **UPDATE!!!** Well, after many a sleepless night, there is finally a silver lining. I contacted Rob Whootten, who kindly canceled the lease and did a new contract, no add ons, no tricks. It was done quickly and he was very nice about it. EVERYTHING was corrected and I am now enjoying my Honda Pilot.

buyelsewhere

29 de jul. de 2012

Very dishonest dealership, after I agreed on the price of the vehicle they added over a thousand dollars back to the price of the car during financing for "add ons" that were not disclosed or agreed on. I told the salesman upfront that I would not pay for any add ons the dealership chose to put on their cars (they put these on ALL their cars) and if he couldn't negotiate a price without them I would buy elsewhere. I was reassured that I wouldn't be charged for the "extras" and we agreed a price from there. Stupidly I didn't check my paperwork before I signed the contract so the got me. When I checked my paperwork when I got home I realized that $1250 had been added back to the price I agreed on for 3 bogus items that I didn't want or need. Shame on me for not checking the contract before I signed but shame on them for being dishonest and underhanded. On top of that when I tried to get an explanation for the extra $1250 that was added without my knowledge I never got an answer from the finance manager, salesman, or sales manager. They tried to act like I didn't know what I was talking about even though the sales manager told me he could see on my contract the additional $1250 I was talking about. He pointed the finger at the finance manager. Numerous emails to the finance manager for an explanation went unanswered apart from him telling me to come in so he could show me I was wrong. They want you to come into the dealership so they can talk in circles until you start believing they are right and you are wrong. Thats what they tried to do over the phone as well. Well I had more than one knowledgeable person look at my contract and agree that $1250 was added back to the price I agreed for 3 crappy add ons. I even talked to the consumer relations manager about my concerns and was assured he would address them and call me back on after the weekend. Well after a week and no call (from anyone) I called him back and he didn't even remember me, had to look it up to jog his memory. He then told me sorry, nothing he can do, I am stuck with the $1250 and I should be happy about the great deal they gave me. Tried to confuse me by spinning off a bunch a numbers and how I actually got all the add ons for free and that I'm confused. All I can say is stay away from this place or be sure to check your contract and everything else before you sign. I know it was my mistake that I didn't but I'm a trusting person and I got burned for that. Dealerships like this is what gives car sales a bad name. I hope they are happy with their additional $1250 and they feel good about how easily they got one over on me.

Idiot_Buyer

23 de may. de 2012

FUNNY AND DUMMIES STORY: Hi everybody who concern,This is true story I am telling you on the third week of MAY(2012),we went to buy CRV car. Come to HONDA CARS OF KATY dealer. First thing to make us up set, because the sellman talk to us "I don't want to waste my time with you".This is very kind from this sellman.Anyhow, I bought a CRV car from this dealer on this day (Saturday)and we finished all kind of paper work and deposit payment on this day, because we did not have money with us, next day is SUNDAY, the car dealer was closed. We come back on MONDAY we brought the check to pay off the car cost. Everything is clear,all kind of paper had been signed,the dealer get my check and my credit card cashed already. Next day (TUESDAY)they called me to bring the car back some resion. I met GENERAL Manager of this dealer and talk to him What happened? he toll me he want the car back and he will pay back to me this amount the car cost.Is this an IDIOT? both seller & buyer have agreement to sell and to buy and all kind of paper work been signed and one day old to buy the car already, now the dealer wants the car back some how? Is this possible? Does the buyer can do that too? It is impossible.I am honest to tell this true story, you believe or not? it up to you,but be carefuly when you go this dealer. The IDIOT reporting

hs00697

21 de may. de 2012

I purchased a 2012 Honda from Darius Erby on Friday, May 18, 2012. This was the best, most professional experience I have ever had with a dearlership. Darius was very professional and very knowledgeable. The Finance Manager was very easy to work with on the price of the car and the financing was even better. Would highly recommend this dearlership if your in the market for a new Honda.Sophia Carter

tsneed246

12 de may. de 2012

Javier was awesome, very knowledgeable, and not pushy! He was also very friendly and easy to talk to. I like that when we arrived he sat us down and asked us what we were looking for and wrote it out on paper and then showed us what options might work for us instead of standing in the hot sun in the lot looking at a bunch of different vehicles. We also had our 8 month old with us and he was very accomodating to our needs with him. The dealership had a lot of different places to sit and even a cafe to grab refreshments and food!

Therese K.

10 de may. de 2012

Best car buying experience I have ever had...I would highly recommend this dealership. Honestly, I was dreading having to go through the car buying process but Dwain Davis and Greg Duvernay made is easy and actually enjoyable! They were personable and professional and go out of their way to accommodate your needs. I got a terrific price on a great car. This is my fifth Honda and I am never disappointed in their product. Even if you don't live in this area of town, it is well worth the trip to buy from this dealership. Thank you Dwain and Greg!

fernando10

1 de may. de 2012

Mr. Blaker and Mr. McCabe,I wanted to take the time to thank your service department for their excellent customer interface and honesty. Before I visited your dealership I had a well-known auto repair shop look at my wifes vehicle. They advised me that her car had a faulty throw out bearing and would cost us over $1000 to fix it. We felt the price was too expensive and sought a second opinion from your staff. The representatives informed us that what we were advised from the other shop was incorrect and only a simple adjustment would remedy the problem. As a result, we had the dealership conduct the brake repairs that we would have otherwise done elsewhere and expect that we will continue to bring our repair business to you. I thank you as a customer and as a soldier for your honesty and professionalism. Sincerely,Mr. and Mrs. Gutierrez

cjm524

26 de abr. de 2012

Only went for service; check engine & 4WD light both on, truck driving poorly. They told me there was water in the gas tank of my Ridgeline & quoted $1200 to repair. Took to my private mechanic who diagnosed a cracked cylinder head or block. THen took to Goodson Honda and it was a cracked cylinder head & was reapired under warranty. They completely misdiagnosed the problem & cost me $400 from my mechanic + $90 for their incorrect assessment all for a problem that was correctly repaired under warranty! Would stay away from service department.

SN

1 de abr. de 2012

I had gone for a regular service check. I was told that my 4 year old Honda SUV needed rear brake job costing $250. There were also other "needed" services that were added. Now for my older odessey, camry and corolla which lasted me for 10+years, I have never performed any other job other than brake pad resurfacing or changing them after 10+ years. However, wanting to give Honda Cars of Katy the benefit of doubt, I went to another Honda dealer to have my brakes checked. They said that the brakes, both the rear and front, were in EXCELLENT condition. If you sit in this dealership, you will see how many services these guys "recommend" to most of their customers. When I went to the other Honda dealership, I could see the difference - there "recommendations" were much fewer. BEWARE of this dealership!

Proud driver

20 de mar. de 2012

Since I arrived all staff was great, they explained me everything and show me the car, I had the opportunity to review everything and they gave me options for saving money.

jg77494

10 de mar. de 2012

Dwain Davis was great to work with . . . I would recommend this dealership. Dealership has a good location and friendly folks working there. I plan on going back.....

candipie

12 de feb. de 2012

When my car was flooded i had it sent to Honda in Katy for service. My service advisor on my case was Leah, she was the most compassionate and kind service advisor I have ever had. She was definitely on my side when i felt like the insurance company was giving me the run around. She worked hard to fight for what i wanted which was new carpet in my car since it sat with water in it for 2 days before the towing company could get it. She kept in touch with me to let me know everything that was going on with my car and fought for me. I will go to Leah for all of my honda service needs and I recommend her to all my family and friends. She really helped give me confidence and comfort in them for my service on my car. I appreciate all of her help. She has a customer for life

jnunez3

17 de ene. de 2012

My mother and I came in to buy a used car for myself. Javier was very clear and helpful with us. We were working with a limited budget but he found us a nice used 2008 honda fit. Overall the expiereince was very satisfactory and I felt like he got us a very great deal. I am very happy with my new honda fit and i would recommend this seller and dealership to anyone.

bobsomers

11 de ene. de 2012

My wife and I came in to buy a 2011 Honda CR-V, but ended up with the 2012 upgraded model for various reasons. We worked with Javier and Jenny to reach an agreeable price on a 2012 Honda CR-V EX L AWD. We had the Consumers Report printout with us, and we were able to use it to our advantage in price negotiations. Javier and Jenny were excellent in explaining all relevant price differences to our satisfaction. I never felt any type of hard sale and enjoyed the interaction with Javiar and Jenny. The bottom line is that we bought an upgraded model of the Honda CRV at a reasonable price with absolutely no buyer's remorse. Javier and Jenny were shrewd negotiators, but at no time, did we question their business integrity or their desire to achieve our complete satisfaction. The overall experience with these two as well the dealership, was outstanding.

sdberez

10 de ene. de 2012

Was a no hassle experiencs. Evevryone from sales to service was exceptional.I would deal with this dealership again. Interest rate could of been abit lower but was not a big issue. concidering my trade in and no money down. I was very impressed.Phillip you were great, Just work on the confidence!overall a 10!

MTeresa

5 de ene. de 2012

Very good experience. This is the second time I lease a car with Honda Cars of Katy and I have always got a really good experience. Mr Javier Balderas has been very patient and explained everything in details.

auntof5

3 de ene. de 2012

I originally came in looking for a red Element. Berwin was super nice, he showed me what was on the lot and let me test drive one. I left without a car though because they didn't have what I was looking for. I was told about a Grey Element that had just been traded in with amazingly low mileage, but my mind was stuck on red. Tiffany wanted to make me an offer that would make me colorblind, but it was still a no for me. After 2 days, I became colorblind and called Tiffany back. She put us in touch with Javier and the ball started rolling. Javier was really helpful, super nice, and very accommodating. I would definitely do business with him again and recommend him to others! Thanks for your help, and I love my Element!

Steve and Kathy Acree

31 de dic. de 2011

From the minute we walked into the showroom we were approached with kindness. The employees were friendly and helpful. Our sales person was VERY knowledgeable and through in showing us our new Honda Pilot Touring. What impressed me the most was the fact that he stopped us after our test drive and showed us everything in the car that we needed to know. He was very professional and answered all of the questions we had. I would recommend this dealership to anyone who wants courteous and nonpressured salespeople. My husband and I went to 6 different dealerships, in 2 days, and went back to Honda for Philips smile and attitude. He will go a long way in this company or whatever endeavor he chooses. He has a great personality!

Yabi

27 de dic. de 2011

Public beware!!! I went online to look up prices on a new 2012 Honda SUV. Was given a certain price online then when I went into the Honda Dealership of Katy Texas they went up on the price that was given online by $2500.00!!! It's quite pitiful that this Honda dealership of Katy Texas uses the old "Bait and Switch" tactics and "quick talking what ever you want", then when you're ready to buy they DON't have what you want!!! What happened to good old Texan integrity, honesty and virtue???... Ended up buying a brand new 2012 SUV in Katy Texas!!!NOT A HONDA!

GUSharmouche

22 de dic. de 2011

Ive purchased a Honda Accord 2011 on Nov. the car was shaking and I return it back to the dealership they kept it for one week assuming its been fixed, but it wasnt. then they told me u have to drive it for at least 5000 miles until the tires are OK, they should of change the tires instead, after one week the manager refused to talk to me and he was very rude with me, at the end they promised to fix it but nothing was done again, they even refused to give me any documents about the maintenance they did to the car, when I bought the car they sold me extended warranty which I cancelled after 5days, but I received a bill of $2100 of the warranty yesterday, which I have a proof that I cancelled, the other thing that they charged me for a lot of extras for paint protection and leather protection, that I cant see any difference with these extras though I paid ($700) for the extras, I dont know what to do with these people, anybody who is planning to visit this dealership should consider my review and dont let these people fool him.

Wmholder

5 de dic. de 2011

There was no pressure sale. They answered all our questions, knowledgeable of the products. They were very cordial and showed concern that we understood all functions in our new vehicle. The price was a fair price. We would purchase another vehicle from this dealer.

ducky2011

4 de dic. de 2011

I purchased a five year old Acura TL at this dealership in Katy. After researching used cars on the internet, I knew what I wanted. Upon arriving at the dealer, I met Khan, then Tony, and met many others including Tiffany, William, TJ, and Javier Balderas (who was a big help). After a short drive, I decided to purchase the vehicle. We agreed on some price adjustments which I felt were fair. The entire process took a farly quick 2 hours. Since this car was posted on the internet shortly after its arrival, the dealer did not have a chance to detail it for sale. I discussed with Tony and Javier what I wanted addressed. The Service Department did there standard 150 point inspection, detailed the inside and outside, including reparations to the alloy wheels - before the end of the day. Through out my visit, Tony was cordial and engaging. I left with an impression that the employees and staff are sincere. Overall experience was excellent.

cindividal

1 de dic. de 2011

I went to Honda Cars of Katy after visiting Spring Branch Honda to look at their inventory on the 2012 Honda Odysseys. I walked in and met Carlos Pemberthy. He quickly became my salesman. I was impressed from the start! He was extremely helpful and not pushy in any way. He was very different from the salesman from Spring Branch. He showed me the model I was interested in and was very upfront and honest with comparing the competition. He explained every feature that the Odyssey had to offer and took his time to show me in detail all the bells and whistles. I liked the way he was honest. He was the reason I came back to Honda Cars of Katy! I returned the following week he gave me a tour of the showroom, the service department and he made my car buying experience very easy. We purchased the Honda Odyssey from him and he has done a tremendous job of following up even weeks after we purchased the vehicle. I have already recommended him and my vehicle to many friends and family members. I never thought I would love a minivan! It's a fantastic car!!Thank you Carlos for all your help. Good Luck.The VidalsCindi Vidal

ryanschmidt24

30 de nov. de 2011

This was my best experience yet of buying a new car. As i get older i get more picky and want to look around at more vehicle models and different options. Tony happily showed me around the lot for about two hours as i kept changing my mind and never once ever pressured me into one when he thought i interested. He just kept telling me the facts between the different ones. He has been great to communicate with after the purchase as well. This is what i expect from a car dealer. Thank you Tony

bw2011

30 de nov. de 2011

I went to the express service location of this dealership for a routine oil change. I was greeted by the most rude service rep who reached into my car and checked the oil service indicator as if I don't know when to get my oil changed. When my vehicle was ready he blurted to me what services needed to be performed on my car. He gave no explanation of cost or reason for the services he was "upselling" and walked out the door. The cashier explained he is sometimes that way. I immediately complained but I am pretty sure nothing was done. This was the worst customer service I have ever received and I can guarantee I will never get service or purchase a vehicle from a place that employs such rude and abrasive people. It couldn't have been a bad day for this man because the place just opened. I hate to see how other customers were treated later in the day. If you want to be treated like a human don't go here!!!!

colombo7

26 de nov. de 2011

We both, my wife and I, are very pleased with this buying. We did get an excellent deal and everybody was much helpful during the negotiation process.Afterwards, Tony and Javier, both went out of the ways to help us with the initial setup of the GPS and the Bluetooh systems.We truly did enjoy doing business at Honda Cars of Katy...!

neeraj

7 de nov. de 2011

I had an issue with the dealer on quality of service. It was resolved after the problem was pointed out. They gave a prompt response and made an offer that was to my satisfaction.

patcroll

2 de nov. de 2011

We have purchased two Hondas here ... an 2011 Odyssey Van and a 2012 Accord Crosstour. Both times the experience was very exciting - friendly and professional. Javier Balderas was our Sales rep for the Odyssey ... great job! Thorough and knowledgeable. Javier has since been promoted to overseeing the sales floor, so when we went back to look at the Crosstour, we worked with Nicholas Herrin, a very nice Sales rep who is part of Javier's team. He carried on the Honda Cars of Katy tradition well - very friendly and supportive. He is well trained about the cars, and is polished but sincere in presentation.Justin Windsor in the finance department was also extremely helpful, working the numbers to improve the deal, meet our goals, and give us the protection we needed.My wife and I expect to have these cars for a while, but we would recommend anyone in the car market to go to Honda Cars of Katy ... a great car, a great deal, and a thoroughly satisfying experience!Thanks to all the folks at Honda Cars of Katy!Patrick & Teresa CrollKaty, TX

deewalker

18 de oct. de 2011

My recommendation of this dealership is due in part to1) Ben Ghazi - was friendly but not pushy - was informative and listen to my needs - and most important - he gained my trust.2) Tiffany - was helpful in pursuing my interest - in that the 1st time I visited, I really didn't find what I needed; but Tiffany called to inform me of the new arrivals to choose from, which was very helpful.3) The service lady, Leah, was very personably, friendly and helpful. She was instrumental in putting me in touch with a manager who connected me with the right salesperson, Ben Ghazi.4) J.T. Maynar was very understanding, he was the one that called Ben to help me.5) Even after I got my plates for the car - Ben took care of that and put them on himself for me.I appreciate friendly, good, sincere service and that is what I received so I am grateful and will recommend Honda of Katy to others and let them know about Ben.

NBMorales

18 de oct. de 2011

Mr Davis handled my prior complain with class and professionalism, I was so pleased that I purchased the CR-V.I really appreciated Mr Davis call and what counts the most is that he lived up to the prior managers offer.Thank you.

jgriffeth

9 de oct. de 2011

I was in the market for a new car. I did some pricing on the internet to get a fix, out-the-door price. Danielle and Jose were both great to work with. While we had settled on a price, when I got there, I found a car that suited me better. I did have to negotiate but the experience was good overall.Would definitely recommend Katy Honda to others looking for a great car-buying experience.

vampi1830

19 de ago. de 2011

I went to buy a car, did not know what I wanted except for that I wanted a fuel efficient car. Javier broke it down for us, and we went straight to the point. It was very easy and hassle free, and did not feel like we just signed a death sentence. Justin the finance manager was also very friendly explained everything with detail and patience. Overall it was a great experiance and I highly recomend this dealer.

roadroad

26 de jul. de 2011

I went in with my daughter to help her buy a car and I walked out with not one but 2 cars....I am an avid Honda customer and I traded in my 2008 for a brand new 2012 "beautiful" Honda Civic. Javier Balderas was a caring, listening, individual and my daughter and I really felt like he truly WANTED TO HELP US find a car for her and I ended up with a really good deal on both cars....This is my 3rd Honda and w/people like Javier and Tarique (in the finance dept.) I will continue to be a "Honda" customer.

HondaLover123

24 de jul. de 2011

Loved the experience I had here! I had gone in originally when I was having my car servied to ask questions about leasing a new car and the options I had. I was moving and wouldn't be near Honda Cars of Katy when my original lease ran out, and Javier gave me all the possible options I had. I went back about 2 weeks later to sign a new lease and asked for him and he greeted me with a smile on his face. I knew from the moment I met with him it would be a great experience. He went above and beyond his call of duty and in my opinion is the best sales man there. I would highly recommend him to all friends and family and to anybody else in the market for a new Honda. Honda Cars of Katy is a very friendly environment and will make sure you are as comfortable as possible. Javier made sure I got everything I needed and made sure my experience there was a 5 star experience. I will be doing all my business in the future with him. He is nothing like a normal sales man who pushes a new car on you. He listens to what you want and what your needs are and makes sure he meets all of them and exceeds your expectations. I would recommend you go in and ask for Javier and you will get the best service!

josh mcdonald

24 de jul. de 2011

Ricky was an amazing salesman he went above and beyond the call of duty to help out my wife and me. I was driving a s.u.v. that was only getting 16.9 miles to the gallon and driving 69.2 miles one way to work, on a tight income seeing how i have a new born son and spend a lot of my money on making sure my family's needs are met, these guys worked for three days to find a car that fit our budget, once the deal was set he drove the car from Katy to Allen,Texas that very weekend end with no problem, I will get every one I hear trying to get a new car to talk to Ricky and or Tiff at Honda cars of Katy to get the best service in the state.

Joe T.

23 de jul. de 2011

I purchased a used vehicle from Honda Cars of Katy june 13,2011. The A/C was not cooling, I agreed to purchase the vehicle only if the dealership would repair the A/C.The sales lady mgr. agreed it would be repaired. They said it was repaired the next day when I took delivery of it. The A/C was cooling fine at that time. I think they only gave it a good charge,because it went out completly a little over 1000 miles later. I went back to the dealership with it.The sales lady mgr had the service dept to check it out and found that it was the compressor that went out. after over 3 hrs waiting the service mgr came out and told me ,they could not repair it. Then I was told the cost would be over $900.00. This vehicle is a 2000 chevy Blazor. I know the vehicle did not have any warranty, however it was agreed to repair the a/c up front. Therefore I would not recomend this Dealership to anyone. The salesman Isaiah Sanders was very nice but could not do anything about it.

kc1212

22 de jul. de 2011

My salesman, Javier Balderas, was the reason that my experience with this dealership went so well. He helped me find everything I needed and kept it in my price range. I still love the car I bought. He will go out of his way to assist you, and he is very down to earth and polite. Even when the dealership made a mistake with my registration sticker, he went OUT of his way for me to make sure I either got a current sticker or a refund check. I recommend him if you are looking for a new car... because even after he makes a sale, he will still treat you with respect and help you out. In my experience, that is really difficult to find in a car salesman, especially if you are a woman. Thanks Javier!

LyrixListener

13 de jul. de 2011

I wanted something fun and sporty but also wanted 30+ mpg. Tony Duhon was the first sales person to greet me. He was knowledgeable and easy-going. During the initial visit, a scheduled appointment showed up to meet him, and Tony asked a passing salesman, William Harvey, to take over in showing another vehicle. Just like that! Seamless service! William was light-hearted about the whole thing. I didnt make a decision that day but called back for information and discovered that a new auto shipment had arrived and in it was one that especially fit my preferences (i.e., light color inside and out and heated seats). Moussa Sininta, one of the managers, got involved giving me more trade-in value than Kelley Blue Book or the good-for-seven-day price quote from CarMax. Ricky Barake assisted in answering questions over the internet and also went over all the new car features patiently and in great detail before I drove out (i.e., the ECON feature enhancing highway gas mileage). Justin Windsor assisted in financing and provided options, great advice and an amazingly low interest rate. He really has a gift dealing with others. He actually made what can be the most painful part of the process fun. Though it was late by the time we left that night, not only was most of the staff still there, but they were upbeat and busy. On each of our three visits, we felt welcome and comfortable and were not pressured in any way. Its easy to see why the dealership has a lot of activity. Purchasing from Honda Cars of Katy has a lot of service perks specific to this dealership, as well, and will actually decrease the amount spent on routine service. In addition to the budget savings, there, I get over 39 mpg no kidding! I am hap- hap- happy to have my 2012 Civic save me so much money on service requirements and gas and look so beautiful even if its just parked in the driveway!

racheltrout

12 de jul. de 2011

I walked into Honda cars of Katy Monday, July 11 to check out some used cars. I had a good idea of what I wanted but my specificity worked against me in terms of used vehicles. The new CRZ, however, caught my eye though it was way out of my intended price range. After talking with Javier and my grandmother whose opinion was dear to me as she was my co-signer, we decided it was the way to go. Javier was so helpful in the decision making process. During test driving he was knowledgeable and really down to earth, making the experience an awesome one. We even jammed some tunes, testing out the system of course. When the hard part came, convincing my grandmother to help me get this car instead of a used one we had originally came in for, he was again very amicable and down to earth with her, eventually convincing her to get on board with us, which is quite a feat. When the paper work was all done with and it was time to hop into my new car, he took the time to familiarize me with the bluetooth and nav systems, which I would have never gotten done on my own. So all in all, having to spend all day at a car dealership was a great experience thanks to Javier and all the others that helped me and my grandmother out that day. Also a huge thank you to Tiffany and Tarik.

dnmanriquez

11 de jul. de 2011

While waiting for the sevice manager to arrive, Javier came up and asked if he could help and asked what was going on. So after explaining to him the short story, he offerred to help put me in a brand new Honda Pilot at around the same price I was paying for the used one. Javier went above and beyond the call of duty and was patient and very real with me about everything and ultimatly in the end made my experience at the dealership a stress-free one.

olgahernandez8

10 de jul. de 2011

He was very friendly and great customer service. He was highly recommended and I have done the same as sending friends over to Honda of Katy. I got exactly what I was looking for and needed. Thanks, Olga Hernandez

Sabouri

7 de jul. de 2011

I would recommend this dealership because the seller is affable and patient.If you need a loan to buy, Here is the best placed to do this. Manager of this dealership is very respectable and honorable person. I bought them a new car and I would recommend to all my friends go there before buying a car.

Cassiern4

5 de jul. de 2011

Javier provided excellent customer service! This was my first Honda purchase and Javier was very informative and provided a relaxing atmosphere. I have never been fond of pushy car salesmen and I have walked away from many dealerships when salesmen pushed my buttons! I actually went with my daughter to help her find a used car and walked away with not only a car for her but one for myself also! My daughter still can't believe I bought a new car when my intention was to wait till October. I have never been one to buy on the spur of the moment but Javier somehow made it impossible for me to walk out without a new car. I have bought many cars over the years for myself and my children and this is the first experience with a salesman that I actually enjoyed!

melissab007

1 de jul. de 2011

Javier was the most awesome salesmen I have ever come in contact with! It took us 7 hours to find the right car but we did it! He helped me through the whole thing and with a smile on his face. He did everything he could to make sure I got the car I wanted for the price that was reasonable and that I want. Everyone else I came in contact was also very nice. If you need a new car definitely ask for Javier, he's awesome:)

romnicain

29 de jun. de 2011

Everyone we worked with was great! Our Sales rep Kadeem was very helpful. The Manager was super her name was Tiffany and got the deal on the table. I can't remember the finance guys name but he was very nice also. I had o take my car in for some after purchase work and the service department representative Elizabeth was AWESOME!Thanks Honda Cars of Katy! I hope to purchase all my future cars from you guys!!! Plus you can't beat FREE OIL CHANGES for the life of my car under my name!Thanks!RC

debbie.nicholson

23 de jun. de 2011

Honda Cars of Katy works with customers to gain your continued service. T. Lively, L. Ramie, D. Davis, Burnell and others were gracious and given strenous times, ultimately put the customer first. Thanks.

ouibeone

19 de jun. de 2011

We were treated respectfully and in a straightforward manner. We agreed to a deal and got the car we wanted. Shelly worked hard to get us our deal.

aanders3

15 de jun. de 2011

My salesman Ben Ghazi was great!!! He made sure my needs were meet and helped me through the entire car buying process. He also was very pataient with me, as my budget was limited, but he found a car that was in my price range and I am very happy with it. He is the best, and he can relate to everyday hard wroking people.

swttxredhead

10 de may. de 2011

Our sales person Dio Zorilla was FANTASTIC! He was very professional and definitely showed that he had the customer's best interest at hand. He has answered my questions, even after the sale and even on the VERY COLD AND WINDY evening that I finalized the purchase of my 2011 Honda Accord, he transffered the items out of my old car into my new car...it was about 20 degrees that day (Being in Houston, none of us do well with cold)...the cars in the parking lot had ice on them from the mist and wind freezing them. That's service! I have recommended Dio to many other friends and family and have had 1 referral so far, but I keep recommending the dealership and my salesman, Dio Zorilla. Thanks Honda!

liesel

1 de may. de 2011

We are relocating and needed to sell our two Hondas - CRV and Pilot. While it did take a long time to establish a price in our initial visit, once we returned to sell the cars the guys moved quickly and gave us great customer service. Being in the middle of the move we were a bit absent minded and called back a few times to describe items we left in the cars - they always responded courteously and rescued our property - had it waiting in the office when we came by. Javier was very friendly and positive, helped us through the process and always explained what was going on.

sweetshell637

30 de abr. de 2011

I have to say i would reccomend this dealer to ANYONE looking for a Honda. From the moment i drove up to the dealership and was greeted by Isaiah til the moment the sale was complete they were excellent. I had walked in with a mission in mind and a price i wanted to pay. These guys did all they could to get me there and they made the sale. Very Very friendly, smiling faces that always made me feel comfortable. I never felt sold. They were all very knowledgable. YES, use this dealer and these 3 guys!!Isaiah was my sales manDwain is his managerJustin was my finance manager!

SPutnam

29 de abr. de 2011

Everyone was great! William my salesman went more than out of his way to be accomodating. I would refer a friend and be a repeat customer for sure. Doug in finance was great do deal with as well. They had a great selection and were more than willing to work with me to find a car that fit my needs. GREAT JOB!!

nathan1891

26 de abr. de 2011

Our exprience at Honda Cars of Katy was very pleasant. My wife and I purchased a used vehicle that we felt the online price was too good to be true. When we showed up, it turned out to be a very good deal on a very nice Honda Accord. We were very satisfied with our salesman who kept us informed the entire time of what was going on. The one negative i had was when our Salesman went to introduce us to his manager, he never even stood up or extended his hand to meet me. I thought this was strange since I was purchasing a car from him. I would have liked for him to at least extend a handshake instead of sitting there and saying hi. With everyone that worked with us, he was the only one who did not greet us with a handshake. I thought it was very unprofessional.We will be purchasing a new vehicle within the next few years from this dealership.

gfarley

25 de abr. de 2011

We were incredibly pleased with our experience with Honda Cars of Katy. Scott Porter approached us when we were having service work completed at the dealership. His friendliness was the reason we asked for him when we purchased our 5th Honda. Scott helped us find exactly the car we were looking for and we were also very impressed with how quickly we were walking out the door with our new car.

blondie0050

25 de abr. de 2011

The first time that I went to this dealership I was still shopping as I hadnt really decided which make I really wanted to purchase-the minute I got out of my car there were 2 sales associates when I advised I was just looking they backed away-I walked into the showroom (which is very nice) & was just walking around the cars Nicholas Herrin came up to me & asked me how I was this day. This was wonderful !! We went for a test drive in the Accord-all of this time Nicholas was just having conversation with us-after the drive we went back to his office & I advised Nicholas that I had a few other makes that I was looking at we discussed price a little-his manger came in & attempted to get me to buy that day. Later Nicholas contacted me & asked me how I was & if I had made up my mind yet. Anyway 2 days later I called Nicholas & asked him if he still had my car & was it going to be the price I wanted & he advised yes so I went back & bought the car. You need more sales associates like Nicholas-he is a true person he knows his product he knows how to talk & how to treat people--Thank you NICHOLAS !!!!

pagurine

25 de abr. de 2011

Aside from the discrepancies between the price posted online and the real price of the vehicle (apparently an IT glitch that I recommend be fixed VERY quickly) I was attended to courteously and professionally and, to an extent(Moussa you owe me BIG time!), all personnel I dealt with did their best to make up for the price issue.Highly satisfied and would surely will recommend this dealer and the service dpt which is impressive in its efficiency and customer service.

shirogers

16 de abr. de 2011

I got an amazing deal here! I got exactly what I wanted at the price I wanted it. I had been to two other Honda dealers before coming to Katy Honda. This is a beautiful dealership with wonderful people. Ricky Barake is great person to deal with. He worked hard to get me the best deal possible. Go to Katy Honda before the others! Also, the manager came over and thanked me for my business. He was very friendly. I did not get any "shady" dealing here. Tbese people are straight-up!

dgutridge

15 de abr. de 2011

I am from out of state and had traveled to Houston to help my son and daughter-in-law find a good used 2nd car on a limited budget. Until we visited Honda Cars of Katy we had been frustrated by a lack of interest at other dealers to help us, once they knew our budget. Once we arrived at Honda Cars of Katy our experience was different. From the beginning, Mike was professional, friendly, interested and helpful. He found a car within the budget that was better than we expected. I am certain that as long as my son and daughter-in-law live in Houston, when they need another car the first place they will turn is to Mike and Honda Cars of Katy.

rickaturner

13 de abr. de 2011

Dealership was amazing. If you are a Katy Teacher they will give you amazing deals. I worked with Javier and he was great. He was friendly and not pushy. I would recommend him. They did everything to get me the payment I wanted. I highly recommend this dealership!

jhollmann

8 de abr. de 2011

Dealt with them before and they are very professional and friendly. Love the Honda product and they are conviently located. I like a dealership that doesn't put a lot of pressure on me while I am looking through the lot, and Honda Cars of Katy is like that. When we were ready to talk, they were available.

kenyakin

6 de abr. de 2011

I was very nervous buying a car as a woman, alone. I let Javier know I didn't want to haggle and needed to feel very comfortable purchasing a car. I visited Honda on a Thursday evening test drove a car but decided to leave. (I wanted to shop around a bit). I returned about a week later, Javier was a joy to work with. I test drove another car and decided this was the car for me. Javier, worked really hard with his manager and the finance guy to get me a deal I was happy with. I needed to leave Honda feeling comfortable and not taken advantage of. Javier and the finance guy Justin did just that. Justin worked really hard to get me financed at an excellent rate. Upon leaving they both gave me their numbers to call anytime if I had any questions or needed them to further explain anything to me.I would recommend Javier and Justin to anyone who is looking to buy a new car.

valeriecisneros

28 de mar. de 2011

Javier Balderas was the employee that helped me find the car that I was looking for. He was very nice and even paid for my lunch. He also took the time to answer and explain all of my questions. I am very pleased with the service I received from Honda and I recommend it.

mfales

28 de mar. de 2011

I took my car in for a service and came home with a brand new vehicle. No money out of pocket.....very friendly staff. Took me around to look at different colors of vehicle and different types....also offered me water and something to eat. General manager came to talk to me.

barnettkids4

23 de mar. de 2011

My experience at Honda Cars of Katy was beyond excellent! Tiffany is the Used Car Director and she took time with me and met my needs. I purchased a 2007 Honda Accord and I'm in love with it. Ricky made sure I was completely satisfied. I had to bring my car back in for a touch up and I was not inconvience when my car was kept overnight. I highly recommend this dealership in buying New as well as pre-owned vehicles. I'm sure by the way I was greeted the sale staff was great to be around. So, if you are reading this Tiffany and Ricky.....thanks from the bottom of my heart! And if you are looking to purchase a car......Please go to HONDA CARS OF KATY!!

baself

16 de mar. de 2011

We purchased a used Honda Civic Hybrid from this dealership and had a very bad experience from the beginning. We were constantly shifted from sales agent to sales agent. They demanded $1,000 above the price advertised online, stating that they would not make any profit at the advertised price. The sales agent told us that the hybrid batteries were not known to fail. Our hybrid battery lasted one week, prompting an automotive technician to tell us that it had been "fixed" for the sale. The Finance department head managed to add on all sorts of charges, including a $500 fee for "Lifetime Free Oil Changes." (My fault for missing that one on the contract, but he did his best to confuse us.) The Finance Department Head also sold us a 3 year complete warranty, then printed out a lesser warranty to give to us. (We discovered this and challenged him and he said he used the wrong form. They were two distinctly different colors.) Only after extensive work on my part, reporting them to the Better Business Bureau, and starting a case action suit with Honda America did they agree to replace the Hybrid battery at their expense. All in all, this was a very stressful experience and a good lesson for my 16 year old son on what to avoid in future car deals!

thomli

13 de mar. de 2011

I was looking for a good pre-owned/used small SUV in good shape with as little mileage as possible and for a price I could afford. After looking at several dealerships on a Saturday, I stopped at Honda Cars of Katy to see what they had. After being greated by a very friendly salesperson outside (all the sales people were very friendly) and escorted inside and giving him (can't remember his name) all the information about what I was interested in and what car I now owned, he called Tiffany Lively (used car specialist) over to talk to me. She asked if I'd ever heard of AirCheck of Texas. No, I had not. She explained that it is a government program to get cars that are 10+ years old off the streets and help car buyers with as much as $3,000 to get a newer vehicle. My car was 11 years old. She gave me the paperwork to complete and bring back to her. None of the other dealerships had even mentioned this program to me. I completed the paperwork and took it and the required documents to her on Monday evening. She looked it over, ran copies of what she said was needed, and said she would fax it to the proper place and follow up with them and let me know if and when I was approved. One week later (remember -- this is dealing with a government agency!), she notified me that she had received a response that I was approved and that I would be receiving a voucher for $3,000 within 5 business days. She said that since I was approved, that I could come in and see what all they had. I went back on Saturday morning, and she got Salesman Tony Dubon to help us. He was great! Tiffany told us what cars were in my price range; Tony brought each one around, and we test-drove them. He was very knowledgeable, friendly, and helpful. We finally decided on a great 2008 Honda CRV that had been a lease vehicle and that had just been turned in the day before. We finalized the deal; the CRV was washed, serviced, and ready. I took it home that very evening. I have really enjoyed driving it. Tiffany and Tony were great. They both have followed up and contacted me and thanked me for my business and welcome me back for anything other assistance I may need. Plus, I was given a card to take to their quick service center and use for oil changes for life at no cost to me; just have to pay the couple of dollars for tax charged.

katherine.donaldson

5 de mar. de 2011

My husband went to look at a Civic Si there, ready to purchase with a trade in... WORST EXPERIENCE EVER. I'll try to condense his experience... they took 3 days to get him a REAL quote (not "Oh yeah... should be no problem to get it at $price"). In the meantime, they never called him back, even when they told him a specific time to expect the call back. William was his salesman, and while he was very nice and easy going, obviously communication is not his (or anyone else's) strong point. The only time my husband spoke to them was when he called them himself. Before they even got him the actual monthly payment amount they let him take the car for a couple days (he works at a shop and wanted to check it out there). He came in to bring it back and talk numbers (as they'd been planning for 3 days), and they made him wait for about an hour before someone came to speak with him. They quoted him a 20% interest rate when BMW had quoted him an 8% interest rate. The monthly payment was $200+ higher than the rate they said they could get him. They obviously got him in the car thinking he would fall in love and impulsively buy it without caring about the actual monthly payment... WRONG. My husband had to DEMAND his keys back. It was a waste of 3 full days time, and not only did the staff not care about the customer, they didn't even call him back... isn't that considered something like an auto sales crime... seems like all other dealerships won't STOP calling you! This is by far our WORST EVER dealership sales experience-- Unless you have time and money that you're looking to waste, do not visit this dealership. This is the first online complaint I have ever had to write.UPDATE 2 DAYS AFTER ORIGINAL POST: My husband received a phone call from Tiffany, a manager at Honda of Katy. She is was quite upset at the negative review we posted (naturally). She demanded that my husband pull down the review, and when he declined, she insisted that she would reply to our review by posting his credit information on the website. My husband frankly told her that she could not legally do that as it could considering defamation of character. Aside from the legal aspects of it, we found it incredibly rude that she had to audacity to threaten to put up a customer's personal and private information online. She even went on further to explain how important this issue was to her by promising on her children that she would reply to our review in a negative manner towards us. I guess this is what it takes to get a call back from their employees.

baylorair

23 de feb. de 2011

I would have given this dealership a great rating if I didn't have to pressure the sales/service team members to get something done. We bought a used Honda Odyssey on a late rainy Saturday evening. We entered the dealership with our kids after an evening get together. I had seen the van online and wanted to see it in person. We had planned to debate over it on Sunday and buy Monday. Dio met us at the door and was very friendly. He pulled the van around to the covered and lit area for us to look it over. We liked it except we wanted our mechanic to inspect it on Monday. He asked us what it would take to get us in the car that night, and I told him my price, interest rate, and the need for our independent inspection. I did not expect him to be able to meet any of those, but was pleasantly surprised when he came back with approval. While we signed the paperwork, Dio helped entertain the kids with balloons and goodies. Our Mechanic inspected the van, and found the seal on the sliding door was bad, the electric door was sticking at times as the wire harness was missing the clip to the frame, and the dvd was inoperative. I returned on Tuesday and was told to wait 2 weeks for warranty to kick in, but the seal and chrome was replaced that day. When I did return 2 weeks later I was told warranty would not cover the items and the total price would be close to $1200. I kept my cool, and told Sally, the service writer, what my terms were in buying the car, and she apologized, but it was not up to her. I then asked to talk to a manager and was put in touch with Sean Brooks. He was GREAT! He was very busy, but very polite. All items were taken care of within 48 hours of talking to him. I wish the employees were given a little more leverage when it comes to honoring their word on a sale, and not have to be prodded to talk with a manager when someone feels wronged.

jddyess

27 de ene. de 2011

My name is JD and I recently purchased a 2011 SUV from Honda Cars of Katy. The details of this story are too long to explain, so the short version is this:After purchasing this car and feeling really good about it, I came across some mistakes with respect to financing, and accessories that I was upset about. Having purchased many new cars over the course of 35 years, my experiences had been both good and bad. I was expecting the worse. Armed with all kinds of data, I arrived at the dealership with my blood pressure at an all time high, ready to fight it out. What happened next was a very pleasant suprise. I sat down with Mike, Justin and Dwain and explained my situation expecting to get the royal run around. What I got was an entire team bending over backwards to resolve the issues to my satisfaction. Mistakes were made by both the dealership and myself in the process too long to detail, but the team was understanding, empathetic, and professional. The issues were quickly resolved. I was embassassed to have expected the worst and was ecstatic with the resolution and the help of this group as well as the service department. I walked out once again feeling very good about the experience and the automobile. Too many times, I have experienced a cavalier attitude from car dealers once the deal is done, but with these guys that was not the case. I would highly recommend this dealership and will very likely buy another vehicle from them. Possibly as early as next month.

jeffmchenry

26 de ene. de 2011

Bought a car twenty days ago, the transmission went out, called to ask them if they would do anything to help. After the manager called me he told me he had to do some research and call me back the following day prior to 10 a.m., needless to say he didn't have the fortitude to call me back. Had one of his underlings call me to let me know that I bought a lemon from them and that they didn't care and basically told me to take a flying leap! Needless to say with that attitude and lack of customer service I personally think that anyone wanting to purchase a car new or used should keep off this lot and pass along the information to all their friends! Want a lemon, go to the grocery store or buy a used car from Honda cars of Katy!! STAY AWAY WARN ALL YOUR FRIENDS AND NEIGHBORS!!!!

Dennis Magee

14 de ene. de 2011

My husband and I were looking for an 'almost' new van and decided to visit Honda Cars of Katy (we live out of town but have family there). Javier was very knowledgeable and attentive to our questions. After we made up our mind to purchase a 2010 Honda Odyssey, it took over five hours to complete the paperwork and drive away in our new vehicle -- which i thought was a little long. After completing the finance application, Doug(I think that was his name) began his pitch on selling us an extended warranty since this was a 'used' vehicle. We told him that we weren't interested. Then another fellow entered the room and finally wore us down. We ended up purchasing that extended warranty package -- however, they didn't tell us that we would have to pay sales tax on it as well. He was a very fast talker and wouldn't take no for an answer. Lesson learned. Overall, it was a good experience and I would go back there to buy a car. We love the vehicle so far.

Douglas Noack

4 de ene. de 2011

I E-mailed Honda Cars of Katy About purchasing a white 2011 Honda Fit sport automatic They E-mailed back that yes they would sell me a White 2011 Honda fit sport at the Agreed upon price of $18,523. Called and confirmed. Had several conversations with the sales lady. Made appointment the finalize the deal. Called and asked for the vin for insurance. Received the vin and gave it to insurance and was told it was to a 2010 Honda fit. Went to Katy Honda website looked car up by vin. Turns out that the car is indeed a 2010 Honda fit base model with manual transmission. I then called them and asked if the vin was wrong. No, that they had quoted me this car. Refused to Honor their E-mail or the verbal contract. I have the emails and would love to send them to you. A Classic attempt to bait and switch. They were just stupid enough to do it in writing!

ventur007

2 de ene. de 2011

As a first time car buyer I was expecting a hassel in purchasing a new car, however, through the professionalism that was exercised via Javier Balderas, Harvey, & D.J., not only did I get the car I WANTED, but they worked with me to attain it, financially! Their cordial mannerism, not to mention their desire to see a happy customer leave with the vehicle of there choice, clearly exhibits a dealership that is truley interested in selling a great product! I earnestly recommend this dealership to any first time or repeated buyer!

lgderb

31 de dic. de 2010

I was quoted via e-mail a "drive out" price of $21300. on a Honda SE CRV by Ricky Smith, Internet Sales Manager. Ricky and I discussed how much more it would be with leather seats, and he told me $1500 more, again a drive out price. They would have to install the seats, so I would first come out and pay (it couldn't be done by filling out the finance application and wiring the down payment) and the car would be delivered to me the next day. I also spoke with Dio Zorilla, my salesperson who assured me that if I drove out to Katy, (a long way from where I live), I would receive that price. Dio told me over the phone on the day I was going to buy my car (Monday, December 27, 2010) that he was "looking at it right now". When my husband and I arrived, they stalled and then Dion (an inventory specialist) came over with his inventory of cars, none of which were the price of the one quoted by Ricky. He had us test drive a CRV SE he found on the lot with the color we had requested. We thought that was going to be our vehicle. Then we were presented with the price, which was approximately $4,000 more than we were quoted. They said that it had options on it, as did all of the vehicles on the lot. First I reminded them that they had quoted me a price and that Dio had told me he was looking at my car when I talked to him that same day. They had no response to that. I then asked if they had a CRV on order that we could wait for, and the head Sales Manager, I am pretty sure his name was Wayne, came over to show us his price list on cars coming in. He pointed out that we could get his LX model (a model down from what we were promised) for around $23,100. That was more than we were promised for the higher model, and more than we were quoted from two other Honda dealerships for the LX model with an extra tint! This is your typical bait and switch sales tactic. Get the customer to drive out to the dealership, no matter how much trouble it is for them, and then you can change cars and charge them more! After all, the customer has invested so much time and effort that you can wear them down. I had asked Ricky and Dio several times before driving to the dealership if this was a real offer, stating that it was an excellent price. They assured me that it was. They should be held accountable for this type of deception. I will never set foot in their dealership again.

tmondy

30 de dic. de 2010

I would not recommend this dealership to anyone. I worked with the internet sales team and was given a quote. I asked if the quote was a drive off price. The sales person said that the only fee that would be added is tax, title and license. I drove 25 miles to the dealership and they wasted 1 hour of my time. When I got there the price was now $3500 more than the internet quote. They told me they would find a car for me on Monday. Monday came and went with no call. I gave them a week and they still had not located a car.

hineskaty

17 de dic. de 2010

I recommend stopping in at Honda Cars of Katy and dealing with the salesman, Ryan Perry. He's a young guy, mechanically astute, and very professional. This guy did not play games with me or make me any crazy promises. I went to the dealership to try and make a deal on a new car, armed with other dealer quotes.Prior to making the decision to buy the particular model that I decided on, Ryan was very pleasant and informative in my decision process between two similar models. I never felt pressured into one over the other.I strongly recommend dealing with Ryan if you are going to shop at this dealer.Otherwise, all of my other experiences here have been on the negative side, both in the sales and in the repair sides. The repair side obviously never test drove my car after repairing it, even the second time that I returned it for the same problem... this is a black eye in my book. Also, the sales managers do not seem to listen to their customers, but constantly try to use sales tactics, that any educated person can see coming a mile away.

mabbasi9608

13 de dic. de 2010

I leased a 2011 Honda Accord from Honda Cars of Katy on 11/26/2010. The new cars sales manager Dwain Davis gave me an excellent deal. He is a very friendly, knowledgeable manger to deal with. He accomodated all of our requests in a very professional way. His assistants Javier and Tammy were also very friendly and helpful.I will definitely recommend Dwain and his staff to all my friends and I will very possibly buy again from them.All thumbs up to Dwain and his team.Abbasi Family

Rbtexan

23 de nov. de 2010

I had a concern that this dealership addressed with resolve. They really did a lot to make sure my vehicle issue was resolved and have followed up with me to ensure ongoing satisfaction. What more could you ask for?It is nice to have a local dealership in Katy that is focused on the community.

neededacartoo

17 de nov. de 2010

I needed a new car since I recently was involved in a major accident with my Chevy HHR and it was totaled by the insurance company. Living in Katy, my husband & I started on the far West end of I-10 and worked our way east to see what was out there at all the dealerships since we were not planning to buy a new car so soon.When we arrived at Honda Cars of Katy, we were greeted by Javier Balderas. He's actually in pre-owned sales, but said he could help us with a new car. He is very friendly and courteous. We looked at the cars that were in the lot directly in front of the dealership. Javier followed us and kept the conversation going. We were vague in the answers on the questions he was asking. As we were about to leave, he asked us if we were familiar with the Insight, Honda's Hybrid car. Neither one of us were familiar with it. That sparked our interest since we have considered that our next car would be a Hybrid or Electric, but hoping the prices would go down eventually. We had to go inside the showroom to see it. We were impressed with the affordable price and gas mileage, but left to finish our shopping down I-10. This was Saturday.On Monday, I received a call from the dealership about our visit. I told Tammy, Javiers assistant, we were actually interested in coming back to test drive the Insight and told her we would be in after work. While waiting for them to find a blue Insight to test drive, we noticed the Honda Fit in the showroom. We decided to test drive this too. It was reasonably priced and great MPG. The Insight has great pick up and handles nice, but I did not feel I had good visibility all around the car. The HHR has numerous blind spots and this was a big factor in my next car. My husband really liked the Insight and did not have a problem with that.They found a blue Fit for me to drive. It has great pick up for a 4 cylinder and the fact that I had great visibility around the entire car was a plus. In making the u-turn to head back towards the dealer, I actually did not need someone in the car to tell me that it was safe to go. All the other cars I had test driven, I had to ask. That pretty much made up my mind on this car. This car also has a 5-star crash rating and numerous air bags.I told Javier I was expecting an insurance check for the HHR and already had a pre-approved loan with my credit union to finance the rest. After the expected haggling on the price of the car and came to an agreement, we went to their finance department to see if they could get a better interest rate. Justin was just as friendly and courteous as Javier. He was able to get us a little better interest rate, so we signed the loan with Honda. I was also impressed with Dewayne, the sales manager. He was not like all the typical sales managers we had encountered on our shopping journey.

10civiclx

20 de oct. de 2010

Biggest issue with this dealership is the sneaky tactics. To start off, I was greeted my Isaiah who greeted me by saying "Yes sir?" and looked at me. He was not personable and flat out made me feel uncomfortable. During the test drive, he barely said anything, didn't tell me much about the car, features or anything. Just sat there quiet as if we were waisting his time by test driving the car. Instead of telling me where to go, he stuck his finger and pointed to where he wanted me to turn. He spent more time chatting up with my girlfriend than telling me about the car. He gave me prices on a peice of scratch paper and wrote the prices with a black marker all scribbled around the paper. Not too professional. Then took me to finance where they just assumed the sale although I had not committed yet, came back and told me I qualified for a special deal and then proceeded to give me prices that were way over what I was quoted from the salesman. I told him I wasn't interested in any of the warranties and told him to give me the monthly payment with nothing added on, he gave me a price that was still much higher than what I was quoted on the internet and by the salesman. I flat out just said no, i'm not going for it and that's when he came out and gave me the actual price with no warranty packages added on. Also slapped on $399 lifetime oil change without letting me know about it whcih they do this to everyone. The only positive is that Dion (who i had dealt with on the internet) took over the sales process after and was very imformative and helpful after the sale. He really is the only positive comment I have about the experience.

jbazaarsource

30 de sep. de 2010

This dealership responded to our problems promptly and with enthusiasm. Thanks Scott for delivering the "goods"!!After our initial contact with Honda Cars of Katy regarding our 2011 Pilot we were put in touch with Scott Fly, Sales Manager. Scott eagerly addressed our issue and delivered a solution that had us smiling by the end of the business day. Excellent Job!!!

hilltara

4 de sep. de 2010

Contacted dealership from Oklahoma City requesting information on a specific vehicle they had in stock. After jumping through hoops for two days and negotiating we finally agreed on a price. Drove to Tyler, TX which is five hours away from OKC and still five hours away from Houston. Spoke with Salesman, Mo, about a possible meet half way and was immediately dismissed. Called and spoke with Tiffany, one of the managers, who was fabulous. She jumped through hoops with us to get our trade evaluated in Dallas at 8:30 at night. Received message that everything was great and she would call in the morning with a time and place to meet. After staying in a motel in Dallas and wasting time all morning waiting on the phone call we get a call from the General Manager, Scott, who informed us that the car was sold the previous night at 9:45!!! He said that it was his choice and because the paperwork had not been signed the deal was not done. Needless to say we are very unhappy with this dealership and their choice of actions. Everything with the car had been completed, including financing with the bank. The only thing we had to do was meet and sign the papers. I would not trust a thing anyone in this dealership tells you.

ratdogowner

6 de ago. de 2010

I was interested in the Honda Civic lease deal listed on their website for $0 down at signing, first month payment waived and 35 payments at $210/month. Wary of any advertised deals, I went to a Honda dealership closest to home. First of all, the car (DX-VP) advertised doesn't really exist in this part of the country per the salesperson I talked to. Then I was informed that although the terms were correct, that if I read the "fine print" it says that any additional dealer fees could affect the terms. This means in "dealers speak" accessories/options. So in addition to tax/title/license which runs about $1,600 on this car (which I expected to pay), I was expected to pay any accessories/options on top of the $1,600. Since they didn't have a DX-VP, I test drive the LX which has a few more standard features. This car had the same lease terms except for $230/month. Liked the car. But when we started talking, the salesperson didn't make it clear if the "deals" he could give me was for the DX-VP or the LX. Also the "deals" included an "accessories/options" package of nearly $1,900 that had to be paid on top of the $1,600. Most of these accessories I didn't care about at all, and the ones I did were way over-priced in my opinion. Oh I could roll in the TTL & options and pay $300/month, or I could get the lease at $200/month and pay $3,900 up front. They didn't even attempt at any negotiation. But this didn't really surprise me because I expected that an advertised price is just to get you in. So learning from this experience, I realized that I would have to pay upfront for accessories/options. Looking at other lease deals for other car brands, they ask for down payments plus TTL which would probably be more than the Honda terms. Plus, as far as I know, they might ask upfront for accessories too. I went to Katy Honda. Javier Balderas was my salesperson. I told him about my disappointing experience at the other dealership. He patiently listened to everything I said. I told him I was realistic about the accessories, but I wanted to know what he/Katy Honda can do. Javier was very helpful and right away assured me he could do better. He confirmed that I really couldn't get the DX-VP, but he would let me have the DX at the same monthly terms as the DX-VP and lower the amount of accessories/options to boot! I would definitely recommend this salesperson if you visit this dealership.After the deal was struck, everything else was a breeze. Buying any kind of a car in the past was a hassle. It took forever to get approval. Then it took forever to get through financing. Then it took forever for the car prep. It was always at least a four to five hour ordeal from stepping into the door to driving out with the car. This time, the whole process took less than 2.5 hours. So to sum it up, I think I got a good deal, but like any advertised "deal", be wary of the "fine print".

videotracking

27 de jul. de 2010

One of the worst dealers around Houston area. Fortunately I didn't purchase any from them. Here is what I dislike about them:1) Always try to use high prices to frame you. They treat you like an idiot.2) Never keep a record on what they have promised.3) Being there a few hours, no water whatsoever.4) False information during email communication.5) Always use a piece of wrong paper to argue price with you.6) You name it...

jalinsub

23 de jul. de 2010

Their service was quite good. They worked with us to get the best deal, at the same time, they also considered our budget and tried to keep us within our price range. Javier works with you until you are ultimately satisfied with your decision. He gives you a list of cars that would not blow your budget and is patient when it comes to negotiation. However, I must admit that the prices they have online for their preowned cars are very misleading.

schong76

11 de jul. de 2010

classic case of bait and switch I got the quote for 2010 CRV LX BY EMAIL $19947 + TTL. I though it look pretty good so i went to the dealer today and they add so much fee to it. Final price was around $26000 that is almost $5000 more than original price and $3500 more than goodson honda.

ladiganesh

13 de jun. de 2010

Visting this dealer is a waste of time. Inspite of offering better (or) Matching other dealers price... they keep blaming competation as fraud. Very bad management.

vettiez

1 de jun. de 2010

once the sale is made their customer service goes out the window. concerned only with reviews you will give them on their eval forms and not with the actual service they are providing to the customer. no effort to keep the customer happy or try and find solutions to complaints. it surprises me that when spending thousands of dollars with a customer they can so easily dismiss you with no effort to keep you happy or to try and accomodate their customers. once the sale is made you become disposable. toyota next door bends over backward for their customers, such a shame that i love my car and am so dissapointed with this location's service and management.

gnlnew

31 de may. de 2010

We had a fabulous experience from start to finish. Every part of this process was handled professionally and with respect to our needs. Our salesman, Javier, was congenial and a true joy. He showed us several cars that would fit within our budget to test drive. We made our decision and then waited for the finacial side which I hate; however, Alex made it quick and painless. He, too, was exceptionally personable and respectful. As we were leaving, Sean, the used-car manager, touched base with us and gave me his number in the event I ever have any questions. WOW! I was very surprised about reading all the negative reviews. Perhaps, they have taken heed and changed their business practices. We were very pleased.

llp_88

18 de may. de 2010

Javier was extremely helpful and was not pushy. He found us exactly what we wanted in our price range. He worked with us to ensure we got the best service that we could. My only complaint relates to the dealership as a whole and not Javier. The dealership should have better quality control in place. We had an agreement in writing about what was to be done to the used vehicle that we purchased before we would drive it off the lot. However, when they called to let us know the vehicle was ready there were several things that still weren't done, and on top of that Javier noticed that the alignment was not correct but we had to drive the van and tell them that, the service department wouldn't listen to Javier. As a customer that is extremely frustrating but Javier was honest and made sure the problem got resolved.

Albert69

5 de may. de 2010

If You need a Honda and live in Katy, well visit this dealership, the facilities are very nice, clean restrooms, nice grill area, they will probabely give you a great deal, BUT stay away from Mr. Javier Balderas, i can put money he wrote those good reviews about himself in this site, he is a great lier, just wants to make a sale and take your money, he introduce to us the CR-V in 5 min, very hasty, and then start asking us to buy it, very pushy, you can tell he really does not care about our concerns or needs, he will say and promise to you anything to make you go to finance office and seal the deal. Cant trust him, has an attitude, bad behavior. It was not a nice experience. Javier: people can sence you are hungry...!

jhemenway

2 de abr. de 2010

Javier did a great job of keeping the process running smoothly so that we were not there too long. He was very professional and supportive. He also looked out for our best interest by making recomendations when new cars arrived. I would recommend Honda Cars of Katy and Javier to all my friends.

MIGUEL B

13 de mar. de 2010

Customer service was excellent Javier Balderas took care of me. Answered every question i had about the vehicle that i purchased. Javier was very friendly with us showed respect to us that was the best part of my experience. Great quality of work, excellent selection of used vehicles. Very nice facility. Great prices on their vehicles. Im highly satisfied customer now for life, at honda cars of katy. THANKS JAVIER BALDERAS GREAT SERVICE.

iain27

26 de feb. de 2010

Having recently moved to Katy we chose the local dealer to service our van. Turns out we were spoiled in Illinois!While they had the van Mike called to say that they'd run a bunch of checks and it needed almost $600 worth of fluids and filter changes. As our van has been 100% maintained as scheduled by Honda dealers, we were surprised to say the least. After a lengthy discussion we checked with out dealer in Naperville, who faxed the service history to Katy Honda and advised us that he thought the van probably only needed the transmission fluid (one of 5 "extras" Mike wanted to do). The Naperville dealer also advised that we check with the Katy dealer what the maintenance minder (part of the onboard computer) said as far as the service needs were.When we called Mike back he had the service history and backed down on most of the extras he advised previously. Most interestingly, he would not answer the question on what the maintenance minder said.Having visited this dealer twice now and had them try to "upsell" us to this extent, we'll be going elsewhere in future, even if it means traveling further to do it. Dealer service costs are high enough these days without this type of dubious practice.

sthramann

3 de ene. de 2010

Sent multiple emails to three Honda dealers to try and cut down on visits to negotiate price.(on 2010 Accord EX-L) Had lowest price, called Internet Manager Donna Clark and was told that they would match lowest price to get our business. Spent over two hours picking out a car and when we sat down to pay, the price that they were supposed to match could not be matched. They erroneously quoted the price on a 4 cyl. instead of a 6cyl., they tried to come close but were off by $700.00. They admitted fault of not noticing in the emails that the car being talked about was a 6 cyl. We were given a price and told that it was good for the day of 12/31/2009. We went to another dealer and were given the run around with price again and decided that the deal at Katy Honda was not that bad. We called back to talk to Donna Clark but she had gone home, we talked to the sales manager and told him we were in before and were given a quote that Donna Clark said was good for the day. He called Donna, and told us that she said that the deal was good only at that time and since we refused the deal that the price was off the table. Then we were told that we could have the car if we paid an additional amount. What bothers us is that she lied about the quote being good for the rest of the day as well as giving us a bad quote although that at least had some kind of excuse. Our salesman Thomas that showed us the vehicles that day was a very nice young man that we enjoyed talking with and we were very impressed to meet such a hard working young man. All in all it was a very disappointing experience. Finally at the 3rd dealership we did end up with a car that night. We drove out of the lot at 11:00 p.m. A good way to start the new year. But beware of Katy Honda.

heiseternity

29 de dic. de 2009

2:30 appointment. Arrived at 2:40 and met Bernard within 5 minutes of arrival. Quickly test-drove both a civic and a fit. Sat down to negotiate. Those poor salesmen, had to put up with my pocket pricky father. Bernard was patient and tried his darn hardest to get us the best deal. He talked to his manager, who later had to come to us and tried to sort things out. Oh boy, but my father had the domino effect going. Bernard's manager had to call up his higher up, who i suppose is Alton. He knew how to sell damn well and made an offer few can refuse and talked some sense into my persistent father who kept on trying to haggle. The finance guy was kind, forgot his name though. Altogether, they do magnificent business, good enough for me to register just to make a single comment.

proctorwj1

17 de dic. de 2009

I had a very good experience purchasing a 2010 Insight from Honda Cars of Katy on 12-05-09. Javier was very knowledgeable and friendly, and took extra care to make sure my young daughters were comfortable. Alex Biddle finished the paperwork in record time.

ladyj101

16 de dic. de 2009

Me, my sister and my neighbor came in on Good Friday to only look at cars and all had such a great experice that we all three bought vehicles. Alton, Jay and Jeff were extremely friendly and were helpful with answering all questions. Alton helped me when I had issues after trying to get my XM radio up and running. He got me a free three month trial, which they were only offering me two weeks by phone. That really made my experience that much more enjoyable. I have been telling all my friends about Honda Cars of Katy. Great work guys! I LOVE my CRV! Merry Christmas and Happy New Year.Julie Dempsey

KingSolomon2nd

13 de dic. de 2009

Me and my wife had been looking for a vehicle for about three months. We first went to John Eagle Honda because of a price that they quoted us over the phone but when we got there they tried to add an additional $2,000 to the price. They also had some crazy add ons that the dealer put on the car and the sales manager stated to me that the add ons were standard at every dealership which we knew was a bunch of BS. So to make a long story short I contacted Honda Cars of Katy internet sales and they told me that they would match any price I was given. Me and my wife went to the location met with salesman Warren Hodge and the service that we received exceeded our expectations. Mr. Hodge worked with us for over three hours until we got a fair price for our trade in and we got the vehicle that we wanted at a great price. Also the vehicle had the same add ons as the previous dealership (John Eagle Honda - John Eagle Liars) and we were not charged. I would recommend Honda Cars of Katy to anybody in the market for a new vehicle.

storm

3 de dic. de 2009

worst i have ever experienced-they lure you in with false promises . i called in to complain , and was given the usual run around , lack of integrity and credibility.will definitley not recommend this place to anyone , I even considered trading in my pilot and accord and moving to a new vehicle choice.(I have been brand loyal to Honda for just on ten years , and in that time I have purchased 5 hondas.

sgurram

25 de nov. de 2009

I was in the market to buy a new Honda Accord. I sent a quote request online. Judie from Internet Sales contacted me and I said to her what I would like to pay for the "2009 Honda Accord LX Sedan". Few minutes later, one of the sales manager contacted me and we couldn't agree on the price. At the end of the call, the sales manager said if any of the Houston dealers can sell for the price I am asking, he said, he can match the price.The next day, I have contacted around 15 Houston Honda dealers, and finally one specific dealer agreed to sell the car for the price I am looking for (Out the door price including dealer add-on options and TTL). The dealer also sent an email confirming the price (out the door).Since its too far from my place, I have called Judie at Honda Cars of Katy and told her the other dealer agreed to sell the car for the price that I am looking for. She called me back after few minutes saying that her manager agreed to sell the car for that price.I have confirmed this two times with her to make sure that they would sell the car for the price I am looking for.I took the print out of the quote from the other dealer, and went to Honda Cars of Katy and met Judie and showed the printed copy of other dealer quote. She handed over me to a sales person and told that he will take care of me.I have asked to work on the purchase order first just to make sure I am getting the car for the price they promised me. But the sales person first insisted to see the car and test drive and make sure that I like it.After couple of hours, they finally came back with a number which is $5000 above the price that they promised over the phone. I have asked about the printed copy of the other dealer quote, he said, the manager already looked into it, and this is the best price they can offer me.I was so mad and asked to call Judie, but the sales manager said, she already left.The sales manager insisted that they have added dealer add-ons worth $1500. I have told them even the car the other dealer quoted has the same dealer add-ons. The sales manager also insisted to add TTL, even though the competitor quote clearly says the price is "out the door - drive out" (includes dealer add-ons and TTL).The sales manager says he can't sell the car for that price and suggested that there is going to be some catch with the other dealer (yeah, he thinks every one is like him).I am OK that Honda cars of Katy doesn't want to sell the car for the price that I am looking for. But the thing that made me so disappointed is, they promised me twice on the phone that they would sell the car for the price I am looking for and treated me like a walk-in customer and completely ignored the other dealer quote and the promise they made me.This is a very dishonest and unprofessional way on the part of Honda Cars of Katy and I have not expected this from a reputed dealer.I will send a letter to General Manager of Honda Cars of Katy, American Honda customer Service, and Texas consumer protection board. I will also spread the word on the internet (facebook, youtube and twitter). I feel great success, even if one car buyer avoids this dealer after reading my message.

montey64

17 de nov. de 2009

The customer service I received was exceptional. I trust the dealership and the people that work there. My sales rep was very knowledgable and helped me navigate the whole experience of buying my new Civic. Thank you John Eagle Honda of Katy. It was great buying a car there and I know I will enjoy the "free" oil changes.

CindyBou

16 de oct. de 2009

First of all I would like to thank Malik for listening, I told him exactly what I was looking for and what I want to pay for my new Honda Accord. The facility at Honda cars of Katy is nice, clean, and I enjoyed the music while I was waiting to go into the finance office. The whole buying process was fast and easy. His sales manager Mike Nguyen greeted me after I sign my paper work and asured me that if there is any problem he will take care of it. I would definitely tell my family to buy from Honda Cars of Katy.Thanks,Cindy B

onehappycamper

16 de oct. de 2009

this dealership is so friendly and it make my shopping experience easy..Mr. Jesse was very nice to me and no pressure at all he give me what i want and he is very knowledgeable. the staff was amazing the GSM his name is Scott Fly, he said he will take care of me even if i dont buy a car from the dealership... that just made it easy for me to do business with Honda Cars of Katy.. thanks guys for everything...i will definitely bring my friends and family here..

Evelyn2009

22 de sep. de 2009

my experience at Katy was a very pleasant one. I first called to get information and they were very helpful and invited me to the dealership. Once I got here they got me with Jimmy who is a fantastic salesperson and he helped me pick out a vehicle that fit my needs. He didn't apply any pressure but gave me options on which vehicles would work for my situation. I did purchase the vehicle and am very grateful to Jimmy and the whole staff at Honda Cars of Katy.everyone reports the negative side but I wanted to share my positive experience. I will send all my friends and family to come see Jimmy. Thank you very much and keep up the good work.

wilhouse

29 de ago. de 2009

I talked to Veronica and Mo. They were very nice and after several phone calls I negotiated a price with Mo.When I came down to buy the car, the finance guy Shaun worked up a number. He tried just to give me a monthly payment. I asked him how it was arrived at. He started listing the car price and fees, and he included a $399 charge for "Lifetime" oil changes. I told Mo I did not want the oil changes and not to include them. DON'T think that the oil changes are free. You are paying in advance for them. Shaun refused to remove the charge. I also told him I didn't want to pay the Dealer Inventory Tax, which the state of Texas requires dealers to pay and consumers not to pay.The service manager Mizo came in and told me I had to pay these items. I told him I didn't want to but I would negotiate to pay half of the oil change by increasing the car price by $200 and not taking the oil change. I would not pay the DIT.The floor manager came in and said he was sorry, I had to pay the $400 and the DIT. I walked out at that point.The moral to the story - don't let them force you to pay for services you don't want, like an oil change that you won't use, especially if like me you don't live near the dealer. Also, don't lt ANY dealer make you pay the DIT, or VIT, as the Texas code requires them to pay it not you.

ClayBritt

28 de ago. de 2009

Normally the idea of having to negotiate the purchase of a vehicle with an Automobile Dealer is to say the least, unpleasant, frustrating and overall an undesirable experience. For many, myself included, there is a sense from the time we set foot on a car lot that we are not going to be dealt with fairly and honestly. Unfortunately, more often than not; those feelings are confirmed when negotiations begin. To the detriment of the automobile sales business, the unscrupulous sales person is the rule rather than the exception. It is for this reason that so many prospective buyers generally have a very low opinion of those in the car sales business. That being said, I have to admit that I was presently surprised when I walked into the Honda Cars of Katy Dealership and met Jimmy Alarcon. Mr. Alarcon was pleasant, very personable, honest and straight-forward in his dealings with me. I would be the first to admit that I am not an easy person to deal with; and I am very suspicious of all sales people in general. These feeling were even more amplified by the fact that the vehicle I was most interested in was a 2008 Honda Civic; and therefore a used vehicle. I shared my concerns regarding the purchase of a used vehicle with Jimmy and he went out of his way to address and remedy all of my reservations. Obviously since he made the sale, he was successful. Although I still have an inherent distrust for car salesmen, I would have to say that this experience by far exceeded all of my previous dealings. This is in no small way a direct result of Mr. Alarcons sincere wish to be of genuine service. Needless to say, when I am in the market again Jimmy and Honda Cars of Katy will be the first names I think of. I have no doubt that if all of Honda Cars of Katys salesmen are of Mr. Alarcons caliber; this dealership is and will continue to be very successful.

Julie.W56

28 de ago. de 2009

I recently had my car serviced at this dealership and I was pleasantly surprised at the good service. They were very friendly, had my car ready when they stated. The final price was actually much lower than they originally quoted which shocked me. I would have my car serviced here again and I highly recommend it.

kclonts

28 de ago. de 2009

Jimmy was an excellent sales person and found us exactly the car we wanted. He also identified our trade-in as a Clunker, when we were not sure it would qualify. Got to us a little fast during the final seconds of negotiating on the price but all-in-all I think he put together a pretty good deal. I would recommend Jimmy and Honda Cars of Katy to anyone looking for a Honda. Jimmy and the dealeraship actually seemed excited to do business with us and did their best to make the deal work for both of us.

team_48

27 de ago. de 2009

Friend had a very positive experience and ease in their purchase of 2 cars over the past year. We visited several dealers in the area and all skated around price till we were ready to sit down and do the paperwork. Jimmy greeted us and immediately was warm and genuine. He listened to all what we wanted and showed us the CR-V. We went on a test drive and was very pleasant and respectful to our needs. He was proud of his move to the area and talked of his family and church. We later spoke of a basic price and informed him we would be in touch. Several days later we returned and learned that he had taken the day off. Another employee contacted him and he still came up to assist us in our purchase and he was there in less than 10 minutes. We took another car out and Jimmy helped in so many ways on showing he cared about our needs. John in the financial side assisted greatly on making the purchase and easy transition to get us home with our new CR-V!!! Great place to go for a car purchase or service!!!

candys08

27 de ago. de 2009

Jimmy gave us EXELENT serice and has won my family's and my respect 100%. Jimmy has made us feel welcomed and confertable since the very begining. I am very Happy with Jimmy's service and if any one needs a car I HIGHLY RECOMMEND Jimmy at HONDA CARS OF KATY. I know my family members will come to buy there next car w/ Jimmy. We live all the way in PASADENA but WELL WORTH IT!!!

okcamper

27 de ago. de 2009

Sale person is very friendly, willing to work with customers. All the add-ons that they put on are unnecessory, but increase dealership's profit. Didn't shop ahead of time, so didn't know if I got good prices or not. Didn't get a car loan from them either, so can't say anything about their financial practice.

wqiu

27 de ago. de 2009

When I visited Honda Cars of Katy, Jimmy showed his excellent professional standard to service the custmers. He has done his best to provide great quality of work and treat his customers friendly and honestly. It was my great experience to work with Jimmy to buy my car 2010 Honda Pilot. He showed his expertise and knowledge about the Honda cars.

fmonsalv

27 de ago. de 2009

THE SALES MAN (JIMMY ALARCON) GIVE ME EXCELLENT ATENTION, I RECOMENT HIM TO OTHER PERSON. I FEEL WELL WITH, I WAS LOOKING IN DIFERENTS DEALES AND I THINK HE GIVE ME THE BEST ATENTION, FOR THIS REAZON I BUY MY CAR IN HONDA CARS OF KATY. HE SPEAK SPANICH VERY WELL AND I PREFER MAKE BUSINESS IN MY ORIGINAL LANGUAGE.

jparry

24 de ago. de 2009

These guys had the lowest prices in town when i searched on the internet. However once i got there, the 'internet' price they had on their website was inflated by $4,000 dollars and they had nothing cheaper.. Go to Russel and Smith Honda, I went there, the price they quoted was the price i paid. $2,000 cheaper without all the expensive commodities and the service was awesome.

yeti2009

22 de ago. de 2009

By far the worst car buying experience in 20 years. The owner of this dealership should be ashamed of the quality of the customer service. Scam Shiester run dealership! Stay away. They are independent and take advantage-Period! I have a attorney. And waiting on the media to let others know where NOT to go.

Gone

12 de ago. de 2009

This dealership is a SCAM stay away. They add ridiculous add-ons to their cars like tire protection plan, and when I asked the dealer to take the add-ons off he tells me he can't because I am not really paying for them. What the hell why do they add it onto the price if I am not really paying for it. STAY VERY FAR AWAY FROM THIS DEALERSHIP!!!!!

judithkatytx

7 de ago. de 2009

I bought a car in April and Steve Stromat (the finance person i talked to)sold me a lot of additional warranties and insurances without explaining that it would increase the amount of money i finance. I left the dealership with no paperwork to show how much i owed, when i asked he told me it will all come in the mail. After I found out that I owed over $4000 more than the cost of my car plus tax, minus my deposit. I went back three days later to cancel all the insurance and extra warranties and was told i will get my money in 6-8wks. Its now been almost four months and I still don't have my money. Every time I call Steve or one of his colleagues tells me that they have looked into it and my money will come in a few week. Right now I am so frustrated and I am considering seeking for some kind of help to get my money back.

Ramesh

13 de jul. de 2009

Great experience buying a Honda with Honda cars of Katy. Also their service is nice and we are with honda for the past ten years and we have wonderful experience.We have been treated like VIPs and well taken care and we just spend some time and everything has been taken care . We have never thought that buying a car can be so easy.Good Job guys!!!!!!!!!

mariazuniga

30 de jun. de 2009

I purchased a new Accord negotiated price everything was great. Finance Manager states I must add all these addt'l coverages & protections so that I can get the 3.9%rate. I did not get any of the signed documents till 2.5mo. later to find that all the additional coverages were not required only added so that they can re-coop some of their cost lost in the deal. Later I found I did not need any of that addt'l warranties & Coverages and that they tacked on an additional $1500. including the advertised FREE OIL CHANGE FOR LIFE to the sum of my Sales Price. I hope I can prevent any future Honda Clients from buying at this dealership they play dirty and falsely misrepresent on their advertisement. I will continue to fight for my rights if anyone out there was taken for a ride by these people contact me 832-640-7216.

RonTX

23 de jun. de 2009

Great experience. Highly recommend salesman Trey Cobb. Well attended, very professional. All process since I was there for the first time until I drive out was excellent. All employes are friendly and you really fell confortable being there. The dealer itself has also a great atmosphere.

Sandra Kerbow

15 de jun. de 2009

My experience at Honda of Katy was great! I enjoyed the entire process from working with Casey to locate the right auto to working with the finance person, Justine, and the service departments friendliness was the best also. I would highly recommend purchasing your next auto from Honda Cars of Katy. I believe it will be the most pleasant automobile purchasing experience you will ever have.Sandra Kerbow

pwhitehead

13 de jun. de 2009

We received a mailer that stated we were pre-approved for a vehicle, so it caught our eye. We moved to Houston in March from Alabama and we were definitely needing a second vehicle. We don't have the best credit, so we believed that our options were limited to "tote the note" dealerships that required nominal cash down payments and excrutiating interest rates. We were wrong!!! My husband spoke with Donna on the phone a couple of times and set up a time to come in. We arrived on a Saturday at 08:50 a.m. We were greeted and helped immediately by the receptionist. The salespeople were in a meeting, but as soon as the meeting let out, Javier approached us and found Donna. She had done her part, so left us with Javier. This man went above and beyond what was expected of him. We had limitations financially, so we didn't have cash to put down and weren't prepared to trade because we needed 2 vehicles. We left the lot with two vehicles and one payment less than $300!!! Mind you, they were gently used, each had less than 65000 miles on them (which was less miles that our car had on it, 88300). One was a 2006 model, newer than ours, and the other was a 2001 PT cruiser with low miles in great condition. We were presented with the CarFax report on each. He even took the time to walk us through the service department, which, by the way is pristine. I just have to say that we were impressed and grateful. We spoke with the GM, Chris, who engaged us for a moment and was genuine and responsive. We have never had a more positive experience. We left the dealership at about 3:00 p.m.. Javier , Donna, and Justin were all patient and never pushy. We took up a lot of Javier's time and he devoted it to us. Thanks soooo much!

MikeMC1959

12 de jun. de 2009

I was looking for a used car for my son. Warren Hodge was very helpful and showed us around. There was no pressure. He informed us of a car that had just been traded in and we came back to look at it. The price was below the usually dealer pricing based on Edmunds. The bummer had a crack and Honda fixed it beautifully. My expectations were exceeded.

Jen01tx

11 de jun. de 2009

The story behind my nightmare with this dealership is way too long to go into here. This is the short version of what happened to me: They stated to me that I was approved through finance to obtain the vehicle of my choice for a certain amount. Once I drove off the lot, I found a few issues with the vehicle. I brought it back and requested they take care of the problems I found. They agreed and took the vehicle in and granted me a loaner car. I called later in the evening to see if my vehicle was ready for pick-up. I was transferred to who, at the time, I was told was the "general manager". He stated that there was an issue with the finance company and my deal fell through. This is after I recieved several calls from Honda Cars of Katy congratulating me on the purchase of my new vehicle. Secondly, all the documents regarding payment had been signed and it was stated by a member of the finance staff that the deal was approved and the vehicle was mine. I drove straight to the dealership from my job. The "general manager" stated that I actually "wasn't approved" and that I would need to pick another vehicle. I stated that since the financing portion of our deal fell through, I would like to call the agreement null and void and get my trade in back. He then told me that my trade in was "broken in to" and all he could give me for my vehicle was $1.000. I laughed non-stop for few minutes, composed myself and walked out. I went back the next morning, a busy Saturday, and stated to the "general manager" that he had the choice of giving me my new vehicle intact and repaired of giving me back my trade-in in it's original condition plus my down payment. They gave me the run around and I ended up calling the police. All of a sudden, out of nowhere.. I was approved by the finance company! They magically got them to approve me for a lower monthly payment, when previously I was not approved at all! The moral of the story: Stay away from Honda Cars of Katy!

katycarbuyer

19 de may. de 2009

Bait and switch is the name of the game for this dealership. I received a letter in the mail stating that they would buy my car at 100% of MSRP. I called to confirm that this was true and asked what the catch is. They said that there was no catch, and to hurry and come in before they closed. From the minute I walked in holding the letter they pretty much acted like it didn't exist and kept trying to sell me a fully loaded Civic using my 2007 Accord as a trade-in valued at $12K or so. Not MSRP at all! When I kept asking about why they wouldn't honor the letter, they threw all sorts of excuses at me, including "it is not realistic." Hilarious when they were the ones that sent it. Two issues here, they were unethical in their advertisement, and they kept trying to sell me a car payment. They would not tell me the drive-out price, the interest rate, etc. and these are really the important things to know when buying a car. Not a car payment. They really really hope you are just the biggest idiot in the world and don't understand anything about financing. I guess I was a big idiot for even walking into that dealership believing the letter that they sent might be true. I really hope this dealership gets itself in line.

DMinton2006

1 de may. de 2009

Just bought a 2009 Honda Pilot EX-L from Honda Cars of Katy and was pleasently surprised about the excellent service I experienced there. I went there today for service on my 1998 Honda Accord and found out that my vehicle was going to cost over $2,000 to repair. (My car was recently flooded due to massive rain we had earlier in the week.) The service advisor, Sallie, introduced me to Alton, the sales consultant, to see what kind of options were available for me. He sat me down and asked me questions to find out what type of vehicle I wanted and what options I would like. He recommended the EX-L Pilot to me and allowed me to conduct a test drive around the dealership. We then headed back to his office and after 5 mins. he gave me the price of vehicle and an offer for the trade. To my surprise, the price was much lower that the sticker price on the vehicle. Apparently, Alton went to the GM of the store and told him my situation. The offer was really much better than I had initially thought and after checking my credit to make sure I could afford the payments, I was in my new car in no time! I dont buy a new car often, but when I do, I will surely come back to this dealership.

lauchungpan

25 de abr. de 2009

I am sorry for my English. Because I just arrive USA and going to buy my first car.Please save your time and don't go to this dealer. This dealer will just cheat your money.I bought a Honda Fit on 20Feb2009, after few days we found the total amount of our loan was added almost US$3000 for the useless warranty, oil change. The problem is when I deal with them, they NEVER told me what I am buying. JUSTIN just calculate the total monthly payment and then ask me is it ok.We don't know that is included the hidden US$3000 fee. Just few days after I purchased the car. We requested to cancel the warranty.At the beginning of conversation JUSTIN refuse our request. And after few days of complain, JUSTIN started to process our request. He said it will take 6~8 weeks to do the refund. But after 8weeks+ we cannot see and refund on the loan. So we called JUSTIN again, and he said it will take 2 weeks more, but this time we don't trust him....and we ask him for any prove, then he said he cannot provice and he dropped my phone call.....Today I still dealing with him about my problem. Pray for me please.If anyone has the same problem with Honda Car of Katy, I wish we could stick together and fight to them.

mikevember

22 de abr. de 2009

I went to Honda Cars of Katy during the week to look at Accords, I ended up meeting a salesman within a few minutes of being on the lot. David Weingartner, who actually worked with the Credit Union I am a member of. We took a look at a few of them but budget wise I ended up looking at a great Civic with a lot of options and we began the process, It was fairly simple I contacted my credit union and they and the dealership finished most of the process, a few dollars later and a couple of signatures and I was in my new Civic within hours

sjtaylor

7 de abr. de 2009

I am always in the defense mode when I go into a car dealership. As a woman, I just do not like dealing with car salesmen because I really do not know anything about the size of engines and things like that. I just know what I like, what I can afford and what I expect out of the car I drive. My reservations and hesitations were soon put to rest by my salesmen, David Weingartner and Carl Craig (I talked with them both on different occasions). With this feeling of distrust in the back of my mind, I proceeded cautiously with the transaction.I was allowed to take a test drive of the car I wanted, a 2009 CRV, fully loaded. David Weingartner went over with me all the features of the car with me. He made sure I understood everything he was telling me and wanted to make sure I was satisfied with his explanations. When we returned to the dealership after the test drive, we sat down to go over all the paper work and loan application. I was very pleasantly surprised that I was able to be financed through Honda, as I am a victim of identity theft and my credit rating has been affected in the negative by this. The finance person, Steve Stromatt, was very knowledgeable in what he was doing. He knew how to explain every piece of paper we reviewed in a way that I could understand it and I felt comfortable signing each piece of paper. There was no fumbling and rustling of papers. Steve had everything all laid out, 1-2-3. .. and I was in his office no more than 15 minutes and was ready to drive away in my new car.My total time in this dealership was no more than 2 hours. And that time included the time when I went out to drive the car. After all the paper work was taken care of, a man by the name of Terry got in the car with me and went over all the features inside the car with me. There was an extensive lesson on the navigation system, as I had never worked with one before. He allowed me to work with it as he guided me, and explained the pamphlets that go along with the vehicle so that I could find answers I may have later. He also said that I could come back to the dealership any time with questions I may have, and he would go over them with me and resolve any questions I may have.My experience at this dealership was unlike any I have had at any dealership before. I did not leave there, feeling like I had been tricked or lied to. The dealership is clean; the people there were very friendly and anxious to make sure all my questions and concerns were addressed.Not only would I recommend this dealership to everyone, I HAVE done so. My sister was so impressed by my experience that she has thought about coming here from Louisiana to look for her new vehicle.

Priscilac613

26 de mar. de 2009

I really appreciate all the great help and assistance that Jose offered me through the process of buying my first car,I did a lot of research on the car before going to buy it, and I was impressed by how well informed Jose was about the car. I will definately recommend "Honda Cars Of Katy" to people I know.

Chevreau

1 de mar. de 2009

We received a card in the mail for $7000 off a new car at this dealership. Obviously, car dealerships can be pretty gimmicky, so we called them to ask what the catch was, and what vehicles it applied to. We were speaking to Veronica. I specifically made sure to ask first if it applied to all new cars, then if it applied to the Civic (which is what I was interested) in, and then ran mock numbers, literally saying, "If the Civic costs $18,000, with this card it would be $11,000?"All of these questions received affirmative responses, followed by requests that I come visit them before they closed (we were calling at 7:45 on a Saturday night, and they closed at 9:00) so that we could get started on the processing of the card and looking at the inventory. My mother and I rushed to get ready and speed down to the dealership to meet Veronica at 8:15. She wasn't there. Instead we were greeted by some girl, then an agent came to us. We discussed my budget, and then showed him the card. He quickly said that for the Civic, and most other models, the actual amount off the price is less--in this case, $2500.I was not in the market for a new car generally, but the $7000 would have made it worth my while. The agent went three to get managers, returning ten minutes later each time with apologies and ideas for used cars that I could buy in my budget. I had only because the car-searching process and was not at all interested in looking at used cars, especially when the dealership very clearly lied to us to get us to come there.After thirty minutes of unproductive waiting and talking, my mother and I finally left in disgust. We called afterwards to complain to the management, and eventually got a call back from the manager's manager who at least was courteous enough to admit that Veronica had lied. He tried to sell me on a car even though I'd told him I wasn't interested, and the conversation ended there.I'll be reporting this dealership to the Honda America Headquarters on Monday, but I figure this review might help you avoid dealing with these people like I wish I had.

r4a

27 de feb. de 2009

was here from 7.40PM-9.40PM in the evening.salesman Jacob seemed to have good technical knowledge.But when negotiation started I showed him the other internet quotes I received by email.The Next thing was that the supposed GM Hassan came to desk shouting that the quote we gave was an insult to this dealership.I have been in US for more than 6 years and the best thing I found here was the politeness of the people.I am surprised these guys even sell cars to people who do some research to save money.He even said that we made this offer after hours adding to the insult.Why do they have the dealership open after hours if they intend to misbehave with the customers.I live in katy and was asked to come in by the internet manager.Funny thing was that the internet manager told us that why I want to go to other dealerships while living in katy.Will never recommend anyone to go there.

ahotties

22 de feb. de 2009

These people are big time scams. If you ever get ads or gift cards from them don;t fall for it. I recieved a gift card for $7000 off a car and I talked to a lady named Donna. She called me about 6 times a day for a whole week promising me she will honor that discount. I told her fax me a written statement stating that she will do it and she signed it and faxed it. I was very busy at the time and one day I finally decided to show up. When I got there this lady told me a 28,000 car was 30,000 and then i said okay knock off the 7000. And she dosn't even know how to calculate she knocked it down to 25,000 and I was just like what the heck you guys i knew this was what they were going to do they cant fool me. And then she was saying that discount is only for the honda ridgeline i looked on the back of the card and it clearly said they used that as an example. When she actually read the car some sense knocked into her head. But some people they will try to fool you especially if your senior citizens. I soon went to Gillman Honda and got the same vehicle for $23,500 plus tax title license. It made me real mad because the dealor ship is an hour away from where I reside and they will feed you and give you plenty of candy when you get there. Her manager Anthony pisses me off even more. I will never go to this dealorship again no matter what kind of deal they offer me. And also will not reccommend it to friends. BEWARE you can get way better deals they are complete frauds.

heyaaha

20 de ene. de 2009

Try to avoid them. When I was there, I was told that 1) all tires are filled with nitrogen instead of air, price? $299! I told them to refill the tires with air since air has roughly 70% nitrogen. 2) the salesman asked me "since you are going to pay over $20k for a new car, will $800 more make any difference to you?". I replied "Is $800 nothing to you?". 3)I was called back for a better price for the 2nd time. When the salesman coming back to me, "Good news" he said and showed one printed page in hand. The OTD price on that page is over $2k more than I was told last time! So they increased $2k price for me during my second visit. I joked with him "can you give me a copy of that?" He said "I am afraid we can't" before I left. When they called me the third time the next day, asking me how I was treated during my visit, I told the lady "stay away from me" and hang the phone.

r35tt

17 de dic. de 2008

on 12/12/08 (friday night) I went to Honda Cars of Katy to buy a new Honda CR-V for my wife.. I wanted a fully loaded EX-L w/ Navigation..Blk w/ Tan Leather 4wd.. they only had 2wd EX-L w/o the Nav in that color.. Ronnie Harris (saleman)asked me if I would buy the car if they put the Nav in it the next day..I asked questions regarding the install of the Nav System and CD changer..And he even went to check and see if they had all the parts in stock.. (Honda OEM Nav System.. Bluetooth.. And spoiler for back window)..after about 10 minutes he came back and told me all the parts were there and that I could come back in the morning and they would install it all w/ honda certified technicians in their multi million dollar svc dept.. I agreed and settled for the 2wd... Next I continued to the finance guy (cant remember his name).. I got 4.9% at american honda financing no money down 60 months... during this time I asked about vin no's w/ respect to an EX-L w/ Nav and w/o, at which time I expressed concerns about re-sale value regarding dealer added Nav.. I was told vin no's had nothing to do w/ it.. Although it was never stated..it was implied multipal times that the nav system was OEM.. I bought the car and took it home to my wife..returned the next morning and was told they didnt have the parts and to come back later in the week when all the parts had arrived.. on wendsday of the next week i called to see if all the parts had arrived.. i was told yes.. and that they could schedule friday w/ outside vendor to instal the nav system..I questioned why an outside vender..? at which time i was told the nav system was not an OEM part..Very upset i left work and told my wife to meet me at the dealer to return the car.. i told them i thought i was buying an OEM nav..they asked me why would I think that..? I asked them why i wouldnt think that..? when i insisted on an OEM nav system they told me you couldnt buy those parts...at which time i call another honda dealers parts dept and got price and availability on all the parts required.. then they said it was too expensive and that they would not provide but offerd another color combination EX-L w/ oem nav.for 2500 less than the deal i was in...i asked them if they could find another car like the one i wanted at another dealer they said they already checked and that there wasnt one in TX...i called around and found one w/ blk leather... but they said that the other dealer would not give it to them...thinking i couldnt find blk exterior w/ tan leather i agreed to a discounted price on the car i had and left the car there to have aftermarket nav installed.. after getting home i called around some more and found the exact car i was looking for at goodson honda.. im calling honda finance in the morning to explain the situation and hopefully get out of the deal at honda cars of katy dut to their misrepresentaion... goodson told me the my currant approved financing was good at any honda dealer...wish me luck

disapt_buyer

22 de nov. de 2008

I went to them due to receiving "buyback" letter so I could sell them my car. It seemed like a really good deal so I decided to give them a call. After calling them to confirm what the letter stated so that I was misreading or confusing the letter, they stated that I could sell them my car (not trade in) at 100% MSRP when I bought the car minus the mileage (at .15/mile) thing, but when I got there, the story changed by the used car manager. They were going to give me $12,500 for my car as a trade in when I initially expressed interest in buying a new car, but not honor that for outright buying my car from me. They agreed to buy it back at auction sale price, basically wholesale. Management didn't have an explanation as to why they wouldn't honor what the letter said. He even went as far as to say that he has NEVER READ THE LETTER! What a joke!! After telling him that their letter was a big misrepresentation of the truth, he pretty much had nothing else to say. Needless to say I won't be heading back to their dealership to buy a car or referring anyone their way either.

mclee45

21 de oct. de 2008

Well, long story short. I went in looking for a specific car that was on sale for $19,999. I negotiated the price to $21,400 driveout. The manager agreed to it and said he'll sell me the car. 5 minutes later he comes back and says he will not sell it for less then $22K. The price on the car plus TT&L doesnt even add up to $22K. It was just a bait to get you into the dealsership. I ended up leaving since I was disgusted with their sales practice. Do not give me a price if you're not gonna honor it. They also tried to add miscellaneous fees to raise the total driveout price. To anyone who wants to try to deal with them, bring a calculator. They tried to tack on an extra $300 on the actual sales tax. To sum it up I had a horrible experiece.

jw77450

19 de oct. de 2008

I went there for a couple of wiper inserts. The parts counter had nobodythere. I had to wait for more than 20 minutes. Someone was inside there and they just ignored me. The parts are way way over priced. They charge $20 for two wiper inserts while you can got them online for $3 each. Avoid this dealer unles you have nowhere else to go.

chawatmanoos

18 de sep. de 2008

I purchased a used Toyota Corolla from Honda Cars of Katy. I was offered extended warranty on this vehicle, which I agreed to, not knowing that it added $1599/- to my loan. After realizing it, I cancelled the extended warranty on 30th June 2008, which is just 4 days after I purchased the car. I was told that the amount will be refunded directly to my loan, which was ok for me. After waiting for 4 weeks, I enquired with Justin Windsor. the finance guy. He told that it takes around 6 weeks. After another 2 weeks, he said it takes 8 weeks. Now, it is already 2 months after I cancelled the warranty, there is no refund and this guy is telling me that it takes 12 weeks. The general manager Chris Morrison has no definite answer about the refund. Please be careful while dealing with this company.

twmcp

18 de ago. de 2008

I bought a used car from this dealership and negotiated the Selling price with the Salesman on the lot. After, we got inside we went and sat down and the salesman went away with a calculator and figured out the drive out price... Since we did not have a calculator , we assumed that the salesman was using the negotiated Selling price as his basis for arriving at the drive out price.He also stated that in reference to the drive out price, "This includes FREE oil changes for the life of the vehicle", at which point we were amazed and even questioned him on it an he stated "Oh yes, all you have to pay is the tax". at this point we are feeling all warm and fuzzy about Honda cars of Katy. We go to the Finance department and sign off on the car, feeling that we were getting an awesome deal and FREE oil changes.It was not until the next day that I went over the numbers again and saw that the selling price had been inflated by $399.00. I immediately called the salesman and he replied "Well, you agreed to the drive out price" and then referred me to finance guy....Bottom line is they charged us $399.00 for the oil changes. After numerous calls we finally got a call from the Sales Manager who stated "Oh we charge everyone for the oil changes" and he said "He could not take his oil change card back and refund me my money"If I would have known that I was buying oil changes from Honda, I would not have purchased them.

yxw168

28 de dic. de 2007

Went there about two weeks ago and looked for an 08 Accord LX. Sales man was nice. However, sales manager (who speaks with strong foreign accent) was extremely rude. Price is ridiculous high. I asked him why the price they ask is so high, then he started a long lectures about inflation, oil price, and bunch of BS. I told him that all invoice number I got from Internet doesn't match the price he shown. He said, "Yeah, Internet can show you the invoice price, but it won't sell you a car. To get a car, you talk to me!"