Bash3

24 de oct. de 2016

We saw an advertised deal to lease a 2017 Honda Accord. Our Client Advisor was Michael Florentino was terrific! He was honest, sincere and amazing.

Disappointed

22 de oct. de 2016

Helped my daughter by a Certified, Pre-owned Accord in May. After a week, noticed that the front end wasn't aligned. Brought it back, they fixed it. A couple weeks later (and only a couple hundred miles), the light indicating its time to change oil went on. So obviously, oil wasn't changed before picking up. At this point, wondering what exactly, if anything was done to "Certify" this car. After doing some research, found that Honda was supposed to supply a 150-point inspection checklist with all Certified cars. I did not receive one. I called the office in JULY and left message with the Finance Manager that processed the sale - call never returned. In AUGUST I called and reached the sales person. He said he would e-mail it out. He didn't. I called back, reminded him, and a few days later I received an unreadable HTML file. I've called back several times since then, leaving messages, explaining the situation - nothing. I've left voice mail just asking if they could spare a stamp and mail it to me - nothing. As NOVEMBER approaches, it is clear to me that no checks were ever made to this car before the sale. The "Certified Pre-owned" label is BS. I have made arrangements to have the Accord serviced elsewhere. I will never return to this dealership.

Gina B.

18 de oct. de 2016

I recently purchased a Honda CRV from Honda Gallery of Reading. I want to praise client advisor Michael Fiorentino for being so knowledgeable about the Honda product. I was impressed that such a young man was very professional and had so much patience explaining every detail about the car. No question was too silly. He worked closely with the staff to offer the best price and extra features to ensure that I would be satisfied with my purchase. Previously I had purchased my car in Boston, but this time I wanted to shop locally, and am happy I chose Honda Gallery helping to make my buying experience less stressful.

Elizabeth Blake

17 de oct. de 2016

I recently purchased my very first car. As a 23-year-old single mother working to make ends meet, this was a huge deal, and something I had been working hard for years to do. Herve was there with me from start to finish, making sure I was educated about the vehicle as well as guiding me through the financing process. He was warm and friendly, not to mention funny when he saw that my nerves were getting to me. He definitely made a stressful purchase, well, not stressful! 10/10 would recommend!

Amy

13 de oct. de 2016

I recently purchased a used vehicle from this dealership. The used car manager called me and was able to provide me with pricing information over the phone before going to the dealership. When I arrived, Michael Fiorentino worked with me, in a non aggressive manner, to agree on a final price and trade in amount. Michael was easy to work with, professional, and very knowledgeable. I would recommend Michael, and the Honda Gallery to friends and family. I also plan on purchasing all fiture vehicles at this dealership!

Mark Redfern

8 de oct. de 2016

Purchased a new 2015 crv last October at the Honda Gallery. Received an email a few weeks ago as a reminder for service. With the Email came a coupon for a free oil & filter chance with the vin number of the vehicle. I pulled into the Express bay and got out of the car to speak with a service rep who told me to get back into the car and wait. Mind you there was no other customers waiting for service. I waited 10 -15 minutes finally the service manager approached me in the vehicle. He asked what I wanted and I told him oil /filter and a sticker. He asked me the milage on the vehicle and I told him 80 miles. He then scoffed at me like I was lying. He went on to say where did you buy the car? I asked him why it mattered but told him Honda Gallary? He asked me to turn the car on so he could see for himself yup it still showed 80 miles. He asked me to come into the office at which time I showed him the coupon he said with an attitude my car required synthetic oil so free was out of the question. Typical bait and switch he could have cared less even after I showed him the fine print on the coupon which .This was my first and last visit to the Gallary Express they have no clue how to provide SERVICE.

jm01845

16 de ago. de 2016

I have purchased or leased my 2 previous vehicles (CRV and Accord) from Honda Gallery and decided it was the first place I would go to search for a new lease vehicle. I was so pleased with how I was treated by Herve that I just stayed and leased by brand new 2016 with him. Looking for a new car is often a difficult experience because of the high pressure tactics of lots of salespeople. This definitely wasn't that way with Herve. His easy, explanatory style made this a very pleasant experience. I would highly recommend him to any of my friends looking for a new car.

Eliza

16 de ago. de 2016

I worked with Herve and he was so helpful and made it such a great experience! I went in a few weeks before I was ready to buy and I was clear about that up front and he was not pushy at all about buying that day but followed up a week later asking if I had any further questions. After I closed on my condo and was able to buy, I went right in and he remembered me, the cars I had been looking at, and even the specifics that I didn't love about the different models. He had a great sense of humor and made filling out all the paperwork easy! Although I've owned cars before, this was my first time at a dealership and filling out loan paperwork and he walked me through the steps and made it stress free! I would definitely recommend Herve and Honda Gallery for anyone!

Pam

15 de ago. de 2016

We worked with Herve as our salesman. He made my experience so easy. Great salesman, not pushy at all. He took care of us like we were part of his family. I would definitely go back and request to see Herve if we need to purchase another car.Pam

maslp001

11 de ago. de 2016

I went to the Honda Gallery to buy a car and after failing to be acknowledged by a single person there, I left and purchased one up the road in less than two hours. Two days later it just so happened that I had an appointment at their service department for an oil change, was emailed about my appointment, and when I showed up for it I was very rudely told my appointment didn't actually mean anything and they wouldn't see me for over 2 hours. I was so annoyed after these experiences I went home and wrote to their service manager and their sales manager and never even got a response! Worst customer service ever. I went up to the Honda Barn in NH and they were amazing - I ended up needing quite a bit of work done on may car and they were friendly, prompt, and thoroughly explained everything that needed to be done. Don't waste your time at the Honda Gallery when there are so many better options!

Tina

11 de ago. de 2016

We worked with Herve, and are so glad we did. We were lucky enough to have him come up and check on us at the Gallery, and stayed with him through the entire process of searching for our new car, test driving, and eventually led to a purchase. We have visited other Honda dealerships around the area but the patience Herve and his team had with us really led us to believe we made the right choice. Herve took his time to listen to us, and our wants and ensured that he would help us figure out the right model would work for our lifestyle and our budget. He ensured a very transparent transaction and let us know what the going rate of the car was sold at a national level, and was willing to work with us showing a sincere honesty and concern for our interests. He is so willing to go above and beyond, ensuring that everything went smoothly and is always willing to come in early or stay in late if it meant a better service to us. He took his time to explain all the features of our new vehicle so we felt completely comfortable driving out. Definitely recommend Herve, and would 100% go back to him when purchasing our next Honda!

Amanda

10 de ago. de 2016

We worked with Herve Pierre Louis to purchase our new car and he was wonderful! Not only did he not pressure us, but he was extremely knowledgable, patient and just a great person to deal with. He spent a lot of time with us going over the car, test driving, etc., and he patiently answered all of our questions both in house and via email. Herve even came in on his day off so we could take delivery of our car. he spent over an hour with us in the car going over all of the features and made sure we were very comfortable before driving away. I would recommend Honda Gallery, but above all, I would highly recommend Herve!

Car buyer10

10 de ago. de 2016

At the recommendation of Patricia, we scheduled an appointment since she claimed it would make the transaction faster which was important since we were shopping with our newborn. We went in knowing what we wanted and ready to purchase. After asking several times for the price the sales rep, Nick, finally went in the back to see what deal he could give us. After at least 30 minutes I needed to seek out another sales rep to go find Nick for us, who knows how long we would have waited otherwise. Finally Nick came out with the manager to discuss pricing, but after 10 minutes they still hadn't given us a price so I very bluntly said they were wasting my time and I just wanted to know the price. The sales managers response was that "car buying takes a long time....." By this point we had been at the dealership for an hour and a half and I was too fed up to even think about negotiating (or giving them my business). We ended up purchasing a new vehicle later that day at another dealership who respected us and our time and the whole transaction only took an hour.

Veronica

31 de jul. de 2016

Anthony Sacco and Herve Pierre Louis, going above and beyond! This experience, a prime example of excellent customer service representatives; personable, knowledgeable, patient, and HONEST!

paul 5339

31 de jul. de 2016

From start to finish, this is the way buying a new vehicle should be. Talked to and traded emails with one of their girls. I walked in there for the first time with a better price than I ever expected that they stuck to. The salesman was polite and professional. Their financial guy probably spent more time on me than he needed to getting me a rate I was happy with. Overall, this was a great experience.

Elina Morozov

30 de jul. de 2016

We received such a top-notch deal from this particular Honda dealership that we drove close to 2 hours to get here, and I was fully pregnant and due less than a week later:)Adolfo did a great job making us feel comfortable and presented our new car wonderfully. We have had NO regrets going with Honda Gallery!!

Josh Bennett

19 de jul. de 2016

Herve was a great car salesman, and did not pressure me into a sale or immediately try to burn me on a under-serviced used car. Instead, he narrowed my search down to just a few cars quickly and gave me plenty of info on both of them. Herve was very knowledgeable and helpful answering questions. He was polite and enthusiastic from the moment I parked on the lot. He was genuinely interested in getting me the best deal he possibly could and making my car buying experience painless, which it certainly was. If you are looking for a new or used car, any make or model, Honda Gallery is a great place to start.

unsatisfied customer

8 de jul. de 2016

Had bought a used auto. Signed Bill of Sale and gave the deposit. Went the following week to pick up the car, they had sold the car to someone else.

Driver1234

1 de jul. de 2016

Anthony Denardo is very friendly and helpful. The CRV is the most comfortable SUV we tested drive so far. The price was right. When we pick up the car, he took time to set up the blue tooth and the audio etc. Very professional.

Donna C

23 de jun. de 2016

This is the second car we purchased from Anthony at the Honda Gallery in Reading. His outstanding service and knowledge of the vehicles we purchased was excellent. His patience to go over the whole vehicle when being picked up was great. After leaving I felt very comfortable in my new car. I will definitely recommend Anthony Denardo and the Honda Gallery in Reading to all my friends and family.

benjamin41

21 de jun. de 2016

I have had many cars in my life but this by far has been my best experience thus far when leasing/purchasing a vehicle. Our sales representative Jr was extremely professional yet friendly. He really listened to my needs and I never felt rushed. When I came back with my husband to pick up the car he showed us everything that we needed to know about the car. He let us ask questions and did not rush us. The sales manager and all others who helped us were also very professional yet pleasant. Everyone made you feel very comfortable! I am in the customer service field and I am extremely pleased with the service I received at Honda Gallery.

markieg

8 de jun. de 2016

From the initial contact on the phone with Anthony I sensed at that point I was speaking with someone who was VERY professional and had the knowledge right off the top of his head, Anthony knows the Honda line up and when I went to see him at the dealership it really proved to me that there are sales people who do care more about the customer than their pockets. You need a Honda? Go see Anthony.

Pete

1 de jun. de 2016

Purchased a used Toyota Sienna from Hazeem Muhieddin. He was very responsive and upfront. The price for this car was competitive and the purchase process was relatively painless. Definitely a good experience.

Jfound

27 de may. de 2016

Hazem was excellent. Highly recommend. He helped us greatly with our Odyssey and expedited out pick up date. Pls ask for him. I highly recommend

eaglebob

26 de may. de 2016

After locating a used car I was interested in on their website, I emailed and called the person who responded to my email to verify the availability of the vehicle.After my wife and I drove the 40+ miles to the location, we asked for Jovan Moxley and we were introduced to him and he then disappeared. We were taken to see the car by Brian McCaffrey who took us out back where the car was located and we found it with a sold tag on it. We asked if we could take a look at it and he could not locate the keys; a salesman had hidden them. We were told that if we wanted, we could leave a deposit in the event that the deal fell through. I did not do so and asked Brian to call me if the car was to become available. He called me the next day to say it was and when I left a return message, he called the next morning to again tell me the car was sold, at which point I gave up.Two days later, the GM, Michael Antosca called to follow up on my email explaining my problem with his organization. In the course of our conversation, I mentioned that I was looking either for a used Chevy Impala; the car that was the problem, or my other choice was a Ford Fusion. He stated that they also did have one and that it was actually available.I told him that if he could hold it until I could get there to see it on Saturday (2 days later) and that if necessary, I would give him a refundable deposit by credit card to guarantee it would be there.. When I got there on Saturday, he turned me over to one his salesmen, Michael who after talking brought the car out for me to check out and take for a test drive. The car according to the gas gauge had only 23 miles worth of gas in the tank; dumb.The car checked out and after involving a sales manager and others agreed on a deal that was the advertised price of the car with no added fees or costs for paper work, etc., and that I would handle registration myself. I returned the following day with my wife so that she could see and drive the car, but he was too busy to take the time to either do it himself or have someone else do so.I had further problems getting the paperwork needed for my credit union and insurer and after repeated exchanges, they finally faxed adequate information to the credit union. When I finally was able to pick up the car, I then had to go back to my insurance agent because the RMV-1 form was not fully and properly filled out and the likewise the title was not fully executed.Fortunately when I got to the DMV, I got a clerk who allowed me to make the additions need to the title and the RMV-1. I was forced to drive over 200 miles to see and purchase the care and another hundred to complete the registration process.I will NEVER return to this dealership for future purchases and will not recommend them to others.

TreatedPoorly

24 de may. de 2016

Brought in my son's car, a 2004 pilot, to get the a/c charged as we were aware of a slow leak. Told Richard Simone we likely wouldn't fix it if the cost was high since my son is leaving for college. Was told it would take 45 minutes to determine what would be needed to repair. and thus I said I would wait. Almost 2 hours later I tried to get an update to find Richard had gone to lunch. Someone else tried to help me, as Richard returned, and the verdict was it would cost about $800 to replace the lines and then possibly the compressor would go after that which would be another $933. I declined the work and said I would just take the car as is. Car not brought out for another 45 minutes. So total time at Honda Gallery about 3 hours, cost about $150.00 (not including my time) resolution - nothing fixed. I asked for an explanation as to why the time estimate was so off, but was not given a satisfying answer. I am not surprised the a/c was so pricey to repair, but I deeply resent being treated as if my time didn't matter. Other service people seemed to be attentive to the other customers - I saw many come and go - guess I just got the short stick.

Ebeth

13 de may. de 2016

I got a fabulous deal on a dealer certified preowned 2013 CRV with very low mileage working with Kanita Biloglavic. I really knew the market and the inventory that was out there, and Kanita worked with her sales manager and me so we all ended up with a price I could be happy with. That took exactly a 1/2 hour! Next day Kanita picked me up at my house so I could test drive it 12 miles back to the dealership, got the registration and inspection done fast, got the manuals and documentation together, then took me through all the aspects of the car so I felt completely comfortable driving it off the lot. Really great service in all aspects! and such a contrast to the rest of the market, where I was bombarded with emails but no one would actually give me a quote without my coming in, which I didn't have either the time or desire to do. No question I will buy my next car from Kanita, and recommend her highly to anyone looking for a Honda in the meantime. A +++ knowledgeability about the product and service orientation on really meeting a customer's needs. Thanks, Kanita!

Jess724

6 de may. de 2016

I went to the Honda Gallery to just weigh my options because I knew I wanted to leave Ford. I met with Herve and he was quick to get me into a Honda and send me on a test drive. He was very thorough and answered every question I had. Herve worked so hard to get me into the car I'm driving today. He opened a lot of doors for negotiation and really went above and beyond for me. I'm glad to have met him and will absolutely go back to this dealership for all my future needs. Wonderful group to work with from Herve to Anthony to the members in the service department!

maggie99

3 de may. de 2016

They made it easy. I said I wanted to know what the best deal they could give me on a Honda Civic, they gave it to me without pressuring me to do something before I left the dealership, I came back a few days later and bought the car. My salesperson, Herve Pierre Louis, couldn't have been more helpful .

TundraGuy2015

1 de may. de 2016

We went to the Honda Gallery to look for a new CRV for my wife. When we returned to the dealer after the test drive, I noticed a pre-owned Toyota Tundra parked near the entrance to the dealership. I have an old 2002 Tundra and have thought about buying a new Tundra for many months. So, I walked up to it and immediately noticed it was not my dream truck, but the Client Advisor (Michael Fiorentino) noticed my interest. After realizing that my wife was not going to buy the CRV she drove, He mentioned that he had another pre-owned Tundra that was recently traded in to the dealer. IT WAS MY DREAM TRUCK!! Great deal, great experience and it's all due to the attention that Mike paid me. He listened and helped get me into my dream truck!!

pdono

29 de abr. de 2016

Do you know that the time to buy a new car will come one way or the other? Often it comes unfriendly by urging you to have a car for your driving needs "as soon as possible". It makes you feel nervous until you find the right dealer and the right car within your budget. But how do you know you found the right one? I know myself by receiving their dedication to fit my needs and requests. I never doubted that Herve, whom I first met as soon as I stepped in at the door of Honda Gallery, would fit my buying needs as all Honda dealers do by having Honda car selection in inventory but my requests were matched with the best deals in the market without doubt also. I am not an easy shopper but when I compared all offers in there, they all brought me to Herve's best offer. He had the dedication to search those options with me, matching what was needed, and offered the best price for my trade in. For him it was not easy as he had to stay with me past his normal hours on weekend... and the other days when I sealed the deal. I told you I am not an easy shopper. However, Herve made buying my car a flawless process. He never builds buying pressure in you. He is a dedicated sales person with high quality communication skills. Thank you buddy. Your instructions received at car delivery time were very helpful. I feel "professional" at it compared to my family members and enjoying my Odyssey so much. Thank you again for all your services.

jennifyr

26 de abr. de 2016

We had a great experience at the Honda Gallery in Reading! When we arrived, they were actually having a customer appreciation event and everyone was very welcoming and offered us food and drinks even though we weren't yet customers. We got matched with Herve, who helped us expore the model we were interested in and took it for a test drive. There were no high pressure sales tactics, just nice, honest, discussions. We came back a few days later to quickly take another look so could make a decision between the Pilot and another manufacturer that we were interested in. Ultimately, we decided to go with the Pilot and came back in to finalize the deal. Even with two small children there with us, Herve and the other team members were great, and respectful of our time. They explained everything to our satisfaction, were up front about all fees and charges, and made the process painless. We are so excited about our new car and can't wait to start many years of family memories in it.

Pooks75

20 de abr. de 2016

Been a city dweller for 20 years, but recently moved to Reading where driving is a necessity. Never owned a car before, so I had a lot of questions about the whole process. Herve took the time to explain the process to me so I felt confident in my decision. I never felt pressured or hard-balled, and I felt there was a genuine relationship being built, rather than just a transaction made.Leasing a 2016 Honda Fit EX from these folks turning out to be a completely different (and stress-free!) experience from what I had feared - I would recommend them to anyone who's thinking of leasing a Honda

Very Satisfied Customer

18 de abr. de 2016

Just got my second lease with Herve Pierre Louis. Dealing with him and Honda Gallery each time has been nothing short of spectacular! Very professional, friendly, knowledgeable and timely. I will continue to seek out Herve and Honda Gallery for a very long time!

Jessica Trenouth

10 de abr. de 2016

Peter DiCarlo was extremely helpful and informative. He made the car search process very relaxed and comfortable. Peter answered all questions I had and made the overall experience one of the best for me. I will definitely go back to Honda Gallery and would work with Peter for all my car dealings.

Honda2015

8 de abr. de 2016

I went to Honda Gallery because of ads, tv radio,email. not really ready to purchase a new car. Kanita was absolutely wonderful and it is because of her informative ,friendly and non-pressure salesmanship that I purchased a car the day Iwalked in Kudos to her and Junior who helped me with the car and blu tooth Great experience!

AD

7 de abr. de 2016

Kanita really listened to me explaining what I was looking for. She helped me choose the car that met my needs. There was no pressure at all. I was intending to just look at the car options when I came in to the dealership but I ended up purchasing the car I really wanted.

BE

7 de abr. de 2016

The car buying process is not something I look forward to, but Kanita made it a painless and pleasant experience. I highly recommend Honda Gallery, and when it comes time to purchase another vehicle, I will be going straight to Kanita.

Buyer9

6 de abr. de 2016

I was very satisfied with the sales staff at Honda Gallery.Kanita was excellent, friendly and knowledgeable.There was no pressure sales tactics.I would deal with Kanita, Junior and Alexis again !Thank you, Alex M.

Kristina D

6 de abr. de 2016

I absolutely hate purchasing vehicles and dealing with sales people. However, my experience with Katina has been nothing but wonderful. She is a pleasant and knowledgeable person to deal with and she made my vehicle purchasing experience quick and stress free. I would absolutely recommend Honda Gallery to family and friends and would ask that they worked with Kanita.

spimentel

5 de abr. de 2016

Kanita was very sweet and genuine is assisting me with this process. She was very attentive to what I needed. I was very clear on what I wanted from the beginning and she definitely put her best effort to make this experience as smooth as possible. I would definitely work with her again.

Betty's Car

5 de abr. de 2016

Just a quick note thank you so much for making it so easy to buy my 82 year old mom a car all the way from Texas. I know not ordinary for someone to call up and say they will send you a check she just needs to pick a color. This experience made everything easy so I could provide my 81 year old mother a special present from afar. Everyone at your dealership provided over the top excellence in service and a special thank you to Kanita. I'm sure you may have questioned if I was real or not these things don't often happen. My mom feels very comfortable there and welcomed and the best she didn't have to make a deal you let me do everything for her over the phone ..

Greg85

4 de abr. de 2016

Honda Gallery is great! This was the best experience I have ever had when buying a car. The staff was both knowledgable and friendly. Kavita Biloglavic took the time to listen to what I wanted and find the right car for me. Great job and great experience.

noeltgomez

4 de abr. de 2016

Kanita Biloglavic and Junior Rodriguez did a very good job guided me tru all the paper work and make costumer satisfy with my purchase of my car thank you both.......

Priscilla

3 de abr. de 2016

Nate was very helpful in getting me in to have a technician look at my car since I was here from Maine and my engine light came on. I did purchase my car originally from Honda when you were located in Reading 8 yrs ago.

newhondacivicowner

3 de abr. de 2016

I visited the dealership to buy a used Honda Fit, and walked out with a brand new Honda Civic! Herve was excellent to work with.

Stella12

3 de abr. de 2016

Was treated with respect honesty and my salesman Herve Louis was excellent .If your looking for a car this dealership Honda Gallery and this salesman Herve is the place you want to go to!Beth

David

31 de mar. de 2016

Rob G is amazing. He really takes the time to help you with everything you need to know, he is kind, respectful and does his very best to get you the best deal possible. He really makes is pleasurable experience. You are VERY lucky to have him.

Paul

31 de mar. de 2016

Was very impressed with Anthony Denardo (Senior Sales Consultant). Anthony was extremely helpful in showing me cars that I was interested in, and answering all of my questions. He was very professional and very helpful. Great experience dealing with Anthony.

Matthew

31 de mar. de 2016

John Bonaventura- great guy, honest, friendly and no push towards a specific vehicle. true win win deal I believe for both sides.

Yeo, Cindy

30 de mar. de 2016

This was one of the most enjoyable and easiest car buying experience in a long time. We worked with Marisa (Internet Sales) first. She was pleasant and offered a price we could work with. When we came into the Honda Dealership we hooked up with Herve. He was knowledge and helpful in our final decision. He reviewed everything with us, to our understanding. So, we purchased a 2016 Honda CRV. When we came to pick up our new vehicle, Herve went over, in length, everything that the car has to offer. They even picked up the "United We Stand" license plate. What a Great Experience. Thank you, Herve. You are the Best.

Dsudberry88

30 de mar. de 2016

Anthony Denardo was an excellent sales consultant. He helped me find the perfect Honda Accord for me. He did a full walk through of the vehicle and took me on a great test drive. He was very knowledgeable and very personable. He was professional and on top of everything. He had the car ready for me when I asked. He got my registration done exactly when I asked him to get it done. Jovan Moxley was a great Sales manager. Very personable, professional and friendly. He honored the true car price and gave me a great deal. Anthony Sacco was a great finance manager. He was also very professional, personable and friendly. He explained all the information about the warrantees and stuff but was not pushy when I told him all I wanted was gap protection and simoniz. He was very fast and efficient at the paperwork. He also gave me some great advice on financial stuff in my own life. Overall I had a great experience and I absolutely love the new Honda Accord Ex.

Bryan

29 de mar. de 2016

The sales staff was attentive. Worked with my wife and I on our needs and there was no high pressure pitch. I felt like the deal that we came to on our CRV was fair. We have used Honda Gallery in the past when we purchased our Accord and wouldn't hesitate to recommend gallery to others or return ourselves when the time comes.

Carla

29 de mar. de 2016

I have to say I did not intend leasing a new cr-v. I had 6 payments left so I decided to start shopping around so I decided to go back to Herve. He is friendly professional and very respectful. This is my 4th Honda from Honda Gallery. I keep going back because I am treated very well from everyone.

Laleen

29 de mar. de 2016

They go the extra mile, everyone is friendly and helpful. and they deliver a beautiful vehicle. I like how the employees work as a team.

Paul

28 de mar. de 2016

your sales people were honest and open to my needs and got me into the car I wanted. Everything went smoothly and fast. I was not put under pressure. I thought it was very professional.

Robert

27 de mar. de 2016

Mike my sales person was excellent, He didn't put any pressure on you . All your sales people should be like Mike. Honda Gallery is very fortunate to have Mike on it's staff.

Gregory

27 de mar. de 2016

It was an overall great experience. It was comfortable and there was no pressure. It is one of the times where I can say I actually enjoyed the car buying process. Kanita did a great job.

Judith

27 de mar. de 2016

My entire interaction with Honda Gallery was extremely pleasant. All the employees that assisted me from sales manager to the credit manager made my experience easy and enjoyable. Anthony DeMarco did a superb job explaining all options available and did not skimp on demonstrating features on the car. He was very pleasant and he made it a very enjoyable experience. Anthony is the best sales person my husband and I have ever dealt with. We appreciate the positive experience and would recommend our family and friends to visit Honda Gallery. Thank you, Judy Shapiro

StacksMikey

26 de mar. de 2016

I bought an accord in 14 brand new and that was a wonderful experience. After a year and a half of just my bad luck, I went looking to trade and upgrade at Honda gallery. Actually went there to fix my breaks but I was so over my car I wanted a new one after about 5 hours of finding the car I wanted color credit check test drive I drove off the lot that sameNight in a new 2016 Honda Accord sport sport. Anyways thank you Honda gallery and thank you Anthony DeNardo for thee beautiful car ????????

Janice

25 de mar. de 2016

I liked that you had what I wanted, were upfront about my trade-in and tried your best not to waste my time. When an issue was found with the exterior, it was addressed immediately and I was happy with that service.

Deborah

24 de mar. de 2016

Convenience of going thru doors in my car to register and not running in and out with keys etc. comfortable waiting area, super friendly service people, ease of making appointments on line and by phone and the valet/driver service that I have used in the past.

chloe333

22 de mar. de 2016

This dealer,so far has gotten everything wrong. My address, the first payment, a 3 1/2 hour wait, wrong payment, had to call to find out when the car would be delivered, payment, wrong address. Yes, they apologize in many different ways and are sorry. I WILL NEVER LEASE/BUY ANOTHER CAR FROM THEM!! Poor service. After working 12 hours, still trying to get things straight. Oh, by the way, I have received at least 7 contacts to buy or sell my information to other companies.

Jacky617

20 de mar. de 2016

This is the second time i lease a vehicle here and i dont regret a thing. The sales rep made sure i got what i wanted and the manager also met my expectations. They work hard on getting you what you want, when you want it !

Mike

18 de mar. de 2016

Very easy to schedule. Ready when I got there. Out relatively quickly and for a decent price. Also I love that they wash the car and vacuum inside.

Samira

14 de mar. de 2016

the sales person was very helpful with a great attitude.John Bonnaventura is a very personable sales staff you have on the floor. because of him, we felt so comfortable that my wife and I decided to buy our vehicles all at once at this dealership. I highly recommend him. he is a great asset to your organization.

Norman

14 de mar. de 2016

My experience was great. I was especially pleased with my service rep, Randy. One or two of the reps are just OK, but he was especially good.

Nate

14 de mar. de 2016

We had a great experience working with Herve. This was my first car buying experience, and he was friendly, straightforward, helpful, and best of all, he didn't put any pressure on us as clients. He gave us the information that we asked for, helped us to understand all of the features of the car and associated warranties, and he even made adjustments to the car that we requested. In the end, we also got a significantly better deal on a car when compared with another dealership. Thank you Herve and the Gallery team!

Michal

13 de mar. de 2016

Always feel like I'm a person rather then a possible sale (payday). Everyone tries to understand your personal needs and what you have to work with and give you the best available options based on you and not will be best for the sales rep. It's a wonder experience .

Andrea

12 de mar. de 2016

Awoke on Sat AM to a flat tire. AAA changed it and I drove to service and tires were patched in 45 mins. They found a second tire with nail and repaired it too!

jakey

11 de mar. de 2016

I purchased my second Honda from Honda Gallery this week.I saw the "RATE US" card on Peter's desk and took one early in the process.I thought I would use it to provide positive feedback and I was right!!Peter was a great salesman. He asked me a few questions, found three cars that fit my needs an discussed them with me as I examined them. NO Pressure - just help!! Everyone wanted the deal to work and the HG staff made it happen.Everyone who I met was pleasant, helpful and seemed happy! Managers stopped by to thank me for returning to HG Must be a great place to work!!!BTWThe 2016 Honda Civic is a GREAT CAR!!

ShannonMoulton

8 de mar. de 2016

Great service. From the moment I stepped onto the property I was welcomed and given great information. We started looking and test driving right away and soon after I bought a car. My salesman was very informative and great to work with. He walked me through the whole car before I drove off the lot with it and he made the experience so easy. Definitely recommend!

Yira

6 de mar. de 2016

Nick was great and answered all of my questions. I really liked that nick and nicole made arrangements for my car to be brought to me at work since i couldnt go pick it up. Exceptional customer service! Will definitely come back for my next service.

Diane

6 de mar. de 2016

Service is always great. Nate assisted me the last two times I was in. He is professional, fridndly, made me feel my concerns were important, explained everything and had car ready as stated. More importantly, he remembered me the second time and even commented on our last conversation. I return because if your sales force, namely Herve and your Service Dept-Nate , I'll be coming back. This is the 4th vehicle (between me and my DIL) that we have purchased through Hetve in the last 4 years

Carole

6 de mar. de 2016

Nate was very helpful, courteous and professional. All the staff are friendly and smile at me when they look me in the eye. Such a superior service than Herb Chambers

Willard

5 de mar. de 2016

From Ralph greeting me and staying with me until a service rep. Was available through Randy and his help- I discovered what caring was all about. There gentlemen went over and above what was expected.

Kevin

5 de mar. de 2016

Nick knew exactly what was needed. He did not suggest or recommend any additional service. He very accurately predicted when my car would be ready.

Anita

4 de mar. de 2016

I liked EVERYTHING about my experience at Honda Gallery. My salesperson, Erich Joseph is pleasant, knowledgeable, and accessible, and Anthony Sacco made me feel comfortable with all of my warrantee choices. This is the second Honda Civic I have purchased from Eric, and would highly recommend him!

allenk

4 de mar. de 2016

My partner and I just bought our first ever car together from Honda Gallery (a 2007 Toyota Matrix), and front start to finish this dealership / experience was amazing!Our original appointment was scheduled with Carlo - who greeted us quickly & friendly, and had us meet another sales person who was going to help us out (Peter). While our interaction with Carlo was brief, he checked in throughout our entire experience from sales to financing, and made us feel welcome and being taken care of well.Peter was down to earth, friendly, and had great advice and things to talk about when looking at the car (the two of us are rookies at this and no idea what we were doing!). There was NO PRESSURE to do anything - very laid back - but clearly experienced and felt like we were in good hands. He gave us plenty of time and space to look at the car and discuss things between ourselves and let us make the decisions ourselves.We went and visited a couple other dealerships, which besides not really having the vehicle we wanted in comparison, also just felt...different. Colder, not as friendly, very cookie cutter experience.We came back to the Honda Gallery that afternoon, and Anthony worked for an hour or so finding us the best financing for us. He also was really friendly and super informative about financing and answered all of our questions/concerns (he also had an awesome sense of humor, which for such a serious experience of buying a car, was a plus for me!). Again, there was no pressure from him (we had come in with a pre-approved loan) to go with their financing, but he explained everything very clearly and thoroughly - and we asked to see the numbers multiple times, which he happily provided - and in the end it worked in our favor and we went with it.Overall I could not have asked for an easier, nicer, more professional experience than what I received at Honda Gallery. I was completely floored at how good it was, and how awesome all the people were. Not only will I recommend this place to anyone I know, but I'll start my future car purchases here as well for many years to come. Thank you for making this process of buying our first car an amazing one!

Arthur

2 de mar. de 2016

Everything was perfect. This was the first time I worked with Nate and he was great. My wife had forgotten to get her car inspected and Nate was able to get me right in without an appointment and also take care of some other issues with her car that needed attention. I was very happy with everything.

Francis

1 de mar. de 2016

We came in interested in a Honda CRV with a trade in of my 2012 Honda Accord. It was very busy and our Sales Rep was handling multiple sales at one time. He was able to get us the car we were looking for in the exact budget we were looking for, including the Simonize and 7 Year warranty we were looking for. It was team effort and they got it done. We literally drove in with one car and drive home with another. Excellent work.

Tiana

29 de feb. de 2016

sales person (Peter DiCarlo) was knowledgeable and helpful, really took the time to get to know us, allowed us to take our time making a decision. finance person (Anthony) was also very helpful and answered all of our many questions.

Gerald

28 de feb. de 2016

I appreciated Mike (sales man) being so honest and informative about the cars and about leasing. And that he listened.

Kenneth

26 de feb. de 2016

Honda Gallery consistently provides outstanding customer care. My most recent visit was exceptional. An appointment was quickly arranged. I was greeted by a service representative who promised a quick resolution to my problem and within a very timely way, my issue was resolved.

James

26 de feb. de 2016

Excellent experience. Just came in for an oil change. They did a great job and got me on my way without any unnecessary delays... just the way it should be.

Maria

26 de feb. de 2016

Herve helped me 2 1/2 years ago, and I came back to work with him again. He is very professional, forthright, with no pressure and also very informative. The manager also was very helpful by offering different options which were more in align with my budget which I had not previously considered. Everyone who helped me During this visit was very accommodating. I highly recommend Honda Gallery, Reading. Great service.

Christina

24 de feb. de 2016

Very helpful and exceptionally considerate on our budget. Everyone was extremely kind and the process buying my new Pilot was quick and easy. Thank you!!!

Joseph

24 de feb. de 2016

Being a busy professional who's always pressed on time, I really appreciate when the scheduling/appointment process works, and on this visit all went exceptionally smooth and as expected - by far the single factor I consider when coming in for service. Additionally, everyone was friendly and helpful from the time I was greeted to the time I paid my bill. Great job all.

Denise

23 de feb. de 2016

The people are very pleasant and friendly. The waiting area is clean and full of good things for both adults & children.

Delphine

23 de feb. de 2016

Mr. Herve Pierre Louis was one of the most well manered gentleman i ever done business with. I am more than impressed with his knowledge, and with the time he spent answering all of our questions.

Honda Lover

23 de feb. de 2016

Purchasing a car through Honda Gallery was such a great experience! No hassling, no pressure, just excellent Customer Service and Friendly employees! My salesperson was extremely helpful and knowledgeable! He explained every question we asked thoroughly! Very professional and a pleasure to deal with! Definitely will go back to him next car purchase!

Lun

21 de feb. de 2016

The service person is very patient and trying to help me find a good solution to a unusual problem of my car.

Pooja

20 de feb. de 2016

Very thorough. Completed work in timely manner. Provided rental vehicle options as well in the event the work took longer.

James

18 de feb. de 2016

No pressure, very friendly, great deal. This is my third vehicle leased from this dealer and the experience has gotten better each time. Relaxed and straight forward. No nonsense.

Pete121

18 de feb. de 2016

Just bought a CRV from Herve at Honda Gallery. Great feeling all around from the time we stepped in the door! Herve let my wife and I tell him what we wanted he was very helpful he never tried to sell us something we did not need very friendly very professional!

Oboro Jack

18 de feb. de 2016

Having substantial experience with customer service at customer-focus corporation and high end retail stores such as Apple my expectation of customer service is pretty high. I am also well aware of and have had experiences with the car buying/leasing experience and I know what to expect when it comes to buying/leasing a car. Car buying should be a fun process for customers but more often than not it is, well, not. With that said I did not expect too much walking into a dealership and I have to ensure that I am always at the top of my game.My wife pointed out Honda Gallery as we were on the highway driving to another dealership that we had planned to visit. We decided to give it a shot since it's there and we were approaching the exit. Now I had read reviews from various dealership around me the day before on Google Map. Honda Gallery was among one of the top rated dealership but I didn't put too much thought into it because we had our sights set on Herb Chambers in Boston where we had leased an Infiniti a few years ago. We had hope that we would be able to secure a good deal since we leased a vehicle from them prior. If my wife hadn't pointed Honda Gallery out while we were on the highway we would have missed an experience that really changed the way we perceive car salesmen.As soon as we stepped through the door the gentlemen at the front counter made eye contact within the first couple of seconds even though he was with someone else. I will refer to as Joe because we did not catch his name and his voice reminded me of Joe Pesci. To me this was a big plus because first impression is very important. Even though it may not be the case all the time it sets the tone for what a customer can expect from a dealership. Kudos to Joe.Joe immediately paired us up with Herve Pierre-Louis, whom I immediately felt comfortable with due to his calm and sincere demeanor. Even though Herve had a calm and sincere demeanor I did not let my guard down as I have been preconditioned by the car buying/leasing experience. I figured it could be a facade that car salesmen put on to make customer comfortable and lower their guard. After all I have had prior experiences where car salesmen presented themselves the same way and turn out to be just like the cliched car salesmen that most of us dread.We were interested in the 2016 Honda Pilot EX L and Herve was more than happy to show us the only one they had. We checked it out and took it out for a ride. Throughout the whole process Herve did not try to sell us on features or tried to convince us that we need certain features. Instead he really listened to us and relate to us and our needs while pointing out features of the Pilot. That's not to say that Herve wouldn't be able to sell us on features we might need it's because we had already done our homework and we knew exactly what we wanted and were determined not to be led astray. If anything Herve could sell you a stick along with the vehicle. With that said I felt that the experience was akin to how I was trained at Apple. We strive to fulfill the needs of our customer and earn their trust by being honest and catering to their needs and budget. That's what Herve did here.After the drive Herve answered any remaining questions we had. His calm and sincere demeanor never faltered and we never felt uneasy or pressured. Herve was also very enthusiastic and upbeat. The Pilot was the trim we were looking for but the interior/exterior color was not our first or even third choice. Again, we were very determined to find the right trim and color and Herve sensed that. We called it a day and decided to visit the second dealership the next day, Herve left a very good impression on us though. We stopped to chat with Joe briefly about our experience and he thanked us for stopping by. We like Joe.The next day we visited and received the cliched experience at the second dealership as well as a third. In our car my wife and I recalled the experience we had with Herve at Honda Gallery and we both agreed that a second visit wouldn't hurt even though the exterior/interior color of the Pilot was not our primary choice. Finding the Pilot in our trim and color was no easy task due to the high demand mind you so we decided to give the color that Honda Gallery had a second look. Plus we wanted to run the numbers to see what we can expect.On our second visit to Honda Gallery Joe was just as enthusiastic as ever. Herve was busy with another customer but he came over to assure us that he will help us as soon as he finish assisting the other customer. He gave us the key to the Pilot so that we can check it out again while we wait. After checking out the Pilot we decided that we didn't like it as much as we did initially. We decided to stick it out to at least run the numbers. We sat around for about another hour or so and was growing tired because we had visited 2 dealership earlier. Herve came around a couple of time to make sure that we were ok and if we needed food as it was approaching dinner time. More importantly he was concerned for my wife who is pregnant, i thought that was nice of him.Once Herve was able to assist us he was more than happy to help us run the numbers even though we expressed our dissatisfaction with the color of the Pilot. After some back and forth and with Herve's supervisor Jovan involved on the price of the Pilot we decided that our budget would not work out with the numbers presented. At this point my wife and I was exhausted and we were ready to walk but we decided to check out the CRV EX L that I also researched on prior. We can tell that Herve was also exhausted but he remained enthusiastic and upbeat. He was more than happy to show us the CRV EX L and explain its features and options, and he was willing to let us take it for a spin. We actually really liked the CRV EX L and was interested to see if they had the vehicle in another color. Herve, with a smile was more than happy to fetch the vehicle in the color we want. I think he runs on Red Bulls. After determining the color we went back in to talk numbers with Herve as well as Jovan. After some back and forth Herve and Jovan was able to come through for us with numbers our budget can agree with and they got us out of there with half an hour to spare before closing, on the last day of the President's Day sale, while heavy snow was falling outside.Herve and the Honda Gallery crew was able to get us into our new vehicle the next day. Herve, as enthusiastic and upbeat as ever because he runs on Red Bulls was happy to walk us through our new vehicle, answer all of our questions and tie up any loose ends. He allowed us to stay in touch via phone, visit or text if we had any other questions or comments. Unfortunately Joe Pesci at the counter was not there that day. Herve's enthusiasm, calm and sincere demeanor was there till the end.Overall that was the best experience we've ever had at a dealership because of Herve and the guys at Honda Gallery. The type of service that Herve delivered was refreshing, personalized and genuine without the flakiness that's often found even among the highest rated dealership. I feel that people will return again and again to buy a vehicle from Herve because of the level of service he provided. I know we would. I am convinced that he's the poster child for what modern car buying should be. Thank you Herve for the awesome service and for changing how we perceive car dealership.Sincerely,Sung & Melissa

David

17 de feb. de 2016

Everyone was friendly, professional and knowedgable. My sales person, Carrie Noris is the best I have ever worked with - and that covers a lot of years and cars.

Roberto

16 de feb. de 2016

My salesman and his manager stood their ground when another rep tried to sell the car I choose, good team player, overall great job.

Joanne

16 de feb. de 2016

The sales person was friendly,knowledgeable,helpful and not overly high pressure. It was a very pleasant experience. We leased our 2016 CRV and left with our new car all in the same afternoon. Wonderful!

Lisa

16 de feb. de 2016

Shuttle was much appreciated and the service representative was very nice and explained everything. I was very pleased with all the service.

David

16 de feb. de 2016

The whole experience from service representatives to quality of service to cost was the greatest. We maintain safe vehicles for the family and Honda Gallery is there to make sure that happens! Give them a try ... our choice for sure!

Keith

16 de feb. de 2016

I have never had a technical issue with any repairs done at Honda Gallery (most important). Second, the customer service is excellent. This is less important for me, but I have been very impressed with the staff's ability to deal effectively and fairly with difficult situations and difficult customers. Customer service is also excellent with the more standard situations.

Bryan

16 de feb. de 2016

Wait time was a little long, both for the service and for someone helping me. Service was good once it was done.

John

16 de feb. de 2016

Helpfulness of the salesperson, overall knowledge and lack of pressure to sell the vehi le. Also, my contract was modified without hassle when I changed my mind about a warranty.

jfg5086

16 de feb. de 2016

We were looking at the CRV - EX. The pricing was a little high. Our sales rep Mike did something I have never seen before in my 40+ years of buying cars. He suggested a cheaper model and add leather seating etc.This was great!!! It saved us about $1900 off the price.Maria

Jeffrey

16 de feb. de 2016

The sales men was very knowledgeable , the manager got back to me promptly and the finance manager personalized the experience .

happy buyers

10 de feb. de 2016

The experience we had at Honda Gallery in Reading, MA, was both pleasant and informative. Herve Pierre-Louis and Anthony Sacco were extremely professional in every way. At no time did we ever feel pressured, and we left the dealership extremely satisfied with our new Honda Pilot.

deewhyelayen

8 de feb. de 2016

I just purchased a certified pre-owned 2013 Honda Accord Sport and I was very impressed with the whole experience, from start to finish. The process was quick and easy. The sales staff was great; they didn't approach me with the typical high pressure sales tactics car salesman often use. I'm a NH resident, so Anthony D. delivered the car right to my City Hall for me to register-I thought that was great! Will definitely recommend this dealership for anyone in the market for a new or used Honda.

Aaron

1 de feb. de 2016

Buying a car is a pain in the xxx as we all know. It is one of the only things that you'll buy that you can haggle on the price. As a result going to a car dealership isn't fun and usually takes forever. I went to Honda Gallery after going to other dealerships. At the first few dealerships I was treated like I was an inconvenience. At Honda Gallery I was received their full attention and was treated like a valued customer. I ended up with the car I wanted at a fair price. My salesman, Hazem, was a pleasure to work with from start to finish. He was very accommodating and went to extra mile to make sure we were happy with our purchase. The next time I am looking for a car I will certainly look to see if he is still selling cars, he was that good.

ppratap404

29 de ene. de 2016

I bought 2013 Honda civic lx driven for 16k miles and I got a good Price. The promptness from service folks also good. Matt and Anthony help in entire sale process and were very helpful. Now I need to see how the service experience goes.

Happy Honda buyer!

26 de ene. de 2016

Herve was awesome! Made the process stress free, was very professional and knows a lot about the car. Appreciated this service! Thanks Herve, keep up the good work!

pattic

20 de ene. de 2016

The staff is friendly, knowledgeable and determined to deliver great service. Herve was wonderful and I found that every employee makes you feel comfortable and are very willing to please. I own one car from this dealership and i just went back to lease another one. This is the place to go for great sales and service.

Cambenjess3

17 de ene. de 2016

This dealership would've made a sale, had they even acknowledged me while I was there. I had to call the place just to tell them I was in their building and needed help. I understand things can become busy, but c'mon, there was a small group of salesmen standing around in the offices talking to one another. One salesman brushed by me and couldn't even be bothered to utter a polite "excuse me", nor could anyone say sorry for the wait and that they would be able to help with the next available. The atmosphere came across as very superficial and cold. I felt as though I was begging to give them my business. When I was finally acknowledged, I was told the car I was interested in was "sold". Come to find out this car was actually on a different Honda dealerships lot even though the webpage for this particular car clearly states underneath the pictures "View this for sale at Honda Gallery Reading, Massachusetts serving Boston". Error on website? Or deceptive sales tactics made to confuse potential buyers? Very frustrating. The least they could've done was double check what I was inquiring about before they said it was "sold". They really don't care what the customer is looking for so long as they make a sale. Must've been a sign trying to tell me to buy elsewhere and I'm sure glad I did.

dsaposs

11 de ene. de 2016

Personable and knowledgeable sales representative. Showed as much excitement and enthusiasm for the car as I did. All around great customer service and friendly atmosphere.

amanda&evan

8 de ene. de 2016

My fiance and I recently purchased a used 2013 Accord from Honda Gallery. Overall it was a great experience. Herve was fantastic. Very friendly and personable. Even the employees that weren't directly involved in the purchase were great. They had us laughing almost the entire time. There were a few bumps in the financing part but it had nothing to do with the Honda Gallery employees. They were great helping us through the process. There were some issues with the car after we got it home. I'm not a car expert but I can imagine it's not something obvious. I don't feel as though they tried to hide it from us prior to purchasing the car. We brought the car back to be looked at and they are currently working on ordering the part. They even took the time to drive around with my fiance to figure out what the problem was. It wasn't something that happened all the time. Hopefully the part comes in soon and we will be good to go. And I have been assured that the repairs will be done free of charge since we just bought the car. I would definitely recommend going to Honda Gallery. I'm sure I will be back when it comes time to replace my car.

Paul C

2 de ene. de 2016

This was my first experience purchasing a vehicle from Honda Gallery after previously only having been there for regular service on my last car. Everything was clearly explained in detail through the entire process. When the time comes to purchase my next car, I look forward to working with Honda Gallery again.

brucel

29 de nov. de 2015

I recently completed the purchase of a used 2013 Honda Accord from Honda Gallery. The sales staff was friendly, professional and knowledgeable. I worked with Anthony Denardo who efficiently guided me through the sales process and made it a pleasurable experience. He was very knowledgeable, understanding and focused on my particular needs. Once the sale had been completed, Anthony continued to work with me and helped me to resolve a minor car issue very quickly over the phone. Overall, I had a very pleasant and positive buying experience at Honda Gallery.

duarte21

23 de nov. de 2015

Dear All,Please use extreme caution if dealing with this dealership! They will do and say anything to get you to come down to the dealership. Example, they knowingly keep cars listed on their website and instruct associates to tell you that the car is still available just to ensure they get your contact details and coerce you to come for a visit. The whole time they know that once you arrive they will use the planned excuse that the car you were interested in was "just" sold. I know this as a fact as I found out the actual sale date of a car I was interested had been before I even started negotiation. They only removed the listing because I complained. What a total disrespect of my time and to the idea of transparency and integrity that Honda Gallery claims to uphold. How can you trust a dealership that lies from the onset? Avoid them at all cost!

Kevin

29 de oct. de 2015

Made an appointment with Carlo, the used car salesman, he passed me off to another salesman and didn't have the common courtesy to come out of his office to greet me. I went back a second time for an appraisal of my trade in because he wasn't there the first time. The two salesman Herve and Junior were very personable and they ended up trying to take care of me.

Hre

26 de oct. de 2015

It was a great experience buying my car from this dealer. People there were nice, patient, and not pushy at all. They are still car salesmen, but the best ones that I've ever seen. The guy who served me, Herve, was excellent, very nice and friendly.

E_Civ_Bllx

20 de oct. de 2015

I am a young guy needing to buy a car after mine was breaking down. This was a first time purchase for me and my experience at a couple other dealerships had been quite negative (overly aggressive selling, pressure to buy immediately, and disrespect for personal time constraints just to name a few). I test drove with Brian McCaffrey who was a pleasure; very friendly and easy going. Upon meeting Carlo Giovannucci, the Sales Manager, I was pleasantly surprised to find that the atmosphere of friendliness extended to even the upper echelon in the business. He inquired about a tattoo that I have and took time to talk to me in a personal manner for a bit about growing up in the same area that I did. Overall, my trip to the Honda Gallery was outstanding, I am thankful for the clear explanations that everyone gave me and the honesty they showed throughout the sales process; I am very pleased with 2013 Honda Civic I purchased as well.

Ujinoy2016

13 de oct. de 2015

I've always bought my new Honda cars from this dealership. They have the best service and price without the hassle. I trust them and they always take care of me.

Grateful Customer of Rob Giovannucci

2 de oct. de 2015

I had the privilege of purchasing a car with the assistance of Robert Giovannucci, and I have literally never had a more pleasant experience buying a car. He is thoroughly knowledgeable about all things Honda, and was patient and helpful as I chose to test drive both the 2015 Fit and the 2015 Civic. I loved both cars, and ultimately chose the Civic as there were wonderful incentives offered, including 1.9% interest. I can not thank Rob enough for his professionalism, his genuine kindness, and his thorough assistance. Many, many thanks to the Honda Gallery and to Mr. Giovannucci!

nervous nellie 65

25 de sep. de 2015

I walked in the dealership unsure of myself not knowing if I wanted a preowned or new vehicle. I was alone and was low on my self confidence since I hadnt bought a car for ten years. However,I was more than pleased to work with Kanita who was very knowledge and she tried to explain about all the new technology and that Honda is known for its reliablilty and safety. She took her time with me and made my confidence so much stronger. After the test drive there was no question as to what I wanted to buy. The following evening my husband came to look at the car I test drove, and she answered all of his questions in a very pleasant and respectful way. She knew exactly what to do to complete the sale and I was more than pleased. She deserves a lot of credit and I am so happy with my new shiny Honda CR-V!!!!!!

M L

25 de sep. de 2015

Tony and Frank sold me a 2012 Accord which had marginal front brakes and a leaking front tire. They would not fix either, even though I reported it to them the same day I purchased it.The car was for my son, whose safety they obviously did not care about. I believe they violated the Lemon Law. It is incomprehensible how this dealership receives such good reviews.

Erica206

24 de sep. de 2015

Excellent service from everyone especially my sales consultant, Anthony Denardo! He helped me find the car and price that was right for me and walked me through the whole experience with ease. He also walked me through all the cars features and how to set up its various snazzy systems.

Katy1970

21 de sep. de 2015

I recently just bought my 5th Honda, and the last 4 have been from this dealership. I worked with a sales associate named Junior and the GM Frank. The experience was fantastic. The entire process from start to finish including the test drive was under an hour and a half. No back and forth with a dozen different sales tactics. No waiting for Junior to go "talk to his boss." The GM came right to the table, and we worked out a deal in about 10 minutes! Later while working out the financing with Steve he was a able to find a way for me to further lower my payment, Needless to say... I like that man. Everyone I encountered was professional and kind. I have been loyal to this dealership, and I feel they have been loyal to me as well. I feel I was given a great deal on the purchase price of my new Honda Pilot, and would highly recommend working with this dealership to anyone!

abatmanduh

8 de sep. de 2015

My payments were so much lower than anticipated and they helped every step of the way, not to mention the awesome deal I got on the car too! I 100% recommend using this dealership, Anthony Denardo was a great sales rep and I couldn't have asked for a better experience.

Becky

30 de ago. de 2015

I met with both Robert Gionannucci and Anthony Denardo in my search for a Honda CRV on separate occasions. Both sales consultants were no pressure and explained all the wonderful features of the Honda CRV. I went to several other dealerships and Honda Gallery surpasses other dealerships in their superior customer service. I love my new SUV and would highly recommend this dealership to all my friends.

HondaCarGuy

24 de ago. de 2015

From walking onto the dealership lot through signing all the paperwork, Herve was terrific to work with. He was extremely professional and very personable and it felt like he was just not trying to sell you any car but one that fit your needs and budget. I would highly recommend him if you're near the area and are looking to buy a quality Honda brand!

GC01867

24 de ago. de 2015

This was by far the best car buying experience that I have ever had. Junior and Tigran were very professional, honest, and straight forward. I highly recommend any one who wants to buy a Honda to visit Honda Gallery!

jujubee123

23 de ago. de 2015

I went to look at a specific car at Honda Gallery and was met by Herve Louis, the best car salesman ever! Herve was warm and professional, answered all my questions and made me feel instantly at ease. I left with a Honda CRV and have thoroughly enjoyed my car since -no regrets! Herve called me days later to make sure everything was okay and ensured me I could always call him with any questions. Everyone at Honda Gallery was nice, from the person who called me when I emailed an interest to the finance person to the owner who personally shook my hand. Great experience with wonderful people.

rachelgeneve

22 de ago. de 2015

I just purchased a Honda HRV, new, and was pleased with the whole experience. I called ahead to test drive and, while the car was already out when I arrived, Junior was super pleasant and easy to talk to. At the time, I hadn't fully decided on the HRV and Junior was able to answer all my questions about other cars, comparisons, etc. He felt like a knowledgeable resource. After the test drive Junior and I talked price - he was straightforward and respectful of my budget. David and I haggled a bit further on details (painless) and settled on a fair price and a good trade in value on my current Honda. Once everything was signed Junior walked me through everything in the car, how to use stuff, features, etc. SUPER helpful and definitely the fun part. Overall - in and out in four hours and very little of the time was spent just waiting.

Tim

17 de ago. de 2015

I lease the cars most of time and I have been to all big dealers but never was happy with the car buying experience until I bought my first Honda at Reading Galley. Herve Pierre made it extremely easy and simple. He was very patient and transparent thru out the process. I bought/leased two cars with him in last 3.5 years and abt to lease an other one in couple of weeks.

jlymdm

16 de ago. de 2015

Herve Pierre Louis exceeded my expectations when it came to customer service and purchasing a new car. Herve has a warm, calm, and personable demeanor. He is a great listener, and he is very easy to talk to. Herve made purchasing my first new car a fun experience in a relaxed environment. He was committed to excellence in customer service in all respects. I am now in my dream car: a 2015 Honda Fit Ex. Previously, I had been driving a rental vehicle. When I needed to return the rental car, Herve went so far as to drive me to Cambridge and then back to Honda Gallery. Excellent customer service: exceeded my expectations. The managers were equally dedicated to customer satisfaction. Thank you!!

accord fantic

12 de ago. de 2015

Herve Pierre Louis was a wonderful sales person who made it extremely easy to purchase my new Accord Ex-L v6. I like sales people who do not try to make it difficult to purchase a vehicle. I knew my initial cost of the new vehicle and exactly how much my trade in was worth. This mades it a much easier transaction for everyone involved. Not knowing specifics is a sure recipe for catastrophe. Like I said Herve was wonderful and so were the other members of the Honda sales force. This was the second time I have had a very straightforward and easy time in purchasing a vehicle at Honda Gallery. Not to mention the service has always been first class for my last Honda which I traded in. Good luck to all of you, my suggestion is to see Herve and enjoy an outstanding buying experience. Steve Livingston

MrsT2015

10 de ago. de 2015

What a pleasure it was to meet the sales person, Anthony DiNardo and the sales manager, Tigran Airapetian. Working as a team, we bought two cars with ease, and within our budget, without the stress. I highly recommend this dearlership.

suebreeze

5 de ago. de 2015

Herve was the best salesperson I have ever encountered. He was professional, knowledgeable and trustworthy. He followed through on every request we made. We couldn't have a had a better experience buying out Honda FIt and will recommend him to anyone who needs a car. The dealership was amazing, too. The manager, just everyone!

DenVal

30 de jul. de 2015

This is my second purchase in 2.5 years and both times have worked with Junior Rodriguez. First and foremost Junior is a gentlemen, ultimate professional and goes above and beyond to make you feel comfortable in your choice of the vehicle you are purchasing. Junior listens to your needs and what your budget is, no BS and no big sales pitch with him, I can't say enough about Junior, Honda is lucky to have such a dedicated professional who cares about his clients. I purchased a 2015 Nissan Ultima and could not be happier, I should also acknowledge that I have been back twice for a refresher on how to use the electronics and Junior has availed himself in helping me both times with patience and explanations no matter how long it took, Junior also has a wonderful sense of humor.Anthony Sacco made the finance seamless, outgoing, great personality and he ensures that you understand all the paperwork you are signing. Again big KUDOS to another fine employee who takes the time to converse with you while you are waiting and made me feel like I've known him forever, a pleasure to work with.I've been there 4 times this week and also would like to acknowledge other members of the sales team. I'm sorry I do not know there names, but when I walk in the door-recognizing me from my visits this week, they have all been pleasant, engaged in conversation and have asked how am doing and how I like my new car. I'd also like to acknowledge Peter DiCarlo for his help. Great team work!For all of the above this will always be my go to for a car and would without hesitation recommend this dealership to anyone looking for a car.

Marcie Robicheau

24 de jul. de 2015

I returned to Honda Gallery after purchasing a vehicle last year because I was very happy with Anthony Sacco in finance, he was thorough and helpful. We are now expecting a child and we needed to trade our 2-door accord in for a more family friendly vehicle. I had the pleasure of working with Junior, Carlo and Anthony in financing. Junior was wonderful, he listened to what I wanted and respected my budget limit. After listening to my needs he brought Carlo over to give me more options within my budget that I otherwise would not have known about. Once a decision on a vehicle was made, I was brought into Anthony's office where again, he was extremely pleasant and he went over all the paperwork with me in full to ensure I understood all the jargon. The end result, I left with a CR-V that is going to meet the needs of my growing family and I couldn't have been more pleased. From start to finish, Junior, Carlo and Anthony were wonderful. There was no typical salesman BS and it was greatly appreciated. I will certainly buy my next Honda from Honda Gallery.

Simplyme

23 de jul. de 2015

We worked with Herve Pierre-Louis. . . he was fantastic trustworthy, knowledgeable and friendly. We'd recommend this dealership for a Honda, and make sure you ask for Herve..

BSchmitt15

21 de jul. de 2015

If you are looking for a great car buying/leasing experience I highly recommend seeking out Herve at Honda Gallery in Reading, MA. My experience was smooth, easy, and fair from start to finish. It is without reservation that I highly recommend this dealership, and specially my client advisor, Herve Pierre-Louis!

Rach9276

21 de jul. de 2015

I cant say enough good things about Honda Gallery! I went there to buy my first car and was a little nervous about potential pressure / sleaziness from car dealerships in general. They were awesome! They cared about me, and finding me the right car at the right price. Extremely knowledgeable and helpful, the staff made me feel welcome and respected. I initially worked with Brian M, who was very interested in learning about what I was looking for in a car likes, dislikes, etc. He listened and made suggestions and I really enjoyed working with him. Due to scheduling constraints on my end, on my next visit (to test drive a different model Civic) I worked with Junior, who was amazing as well. He went out of his way to treat me like a valued customer, including going above and beyond to help me find the car that was right for me somehow he made the whole process very smooth and downright fun. When I went back to pick up the car he sat in it with me, walking me through all the features (Bluetooth, music, voice calling, synching to my phone, backup and side camera, etc.) with an amazing amount of patience and excitement in showing me how the car matched up with my original needs and preferences. Anthony was very helpful in walking me through the finances and various warranty options, and Frank the owner is a great guy with integrity not what I would expect to find (no offense)! When it came time to pick up the car the paperwork was 100% ready for me to sign I think it took about 10 minutes, if that. Before I left, a manager came over to thank me for my purchase and to see if there was anything they could have done to have made my experience even more positive. I couldnt think of a single thing, and THAT is saying something! Overall I would highly recommend this dealership, and in fact I already have, to a coworker.

JennyD

20 de jul. de 2015

I recently leased a CR-V from Honda Gallery. I had visited other dealerships in the area, initially interested in the HR-V. Honda Gallery was the only dealership that had one I could test drive. Mike had me test drive the HR-V and the CR-V. He was very patient and answered all my questions. I would recommend Honda Gallery to anyone interested in buying a Honda. Everyone I met there was friendly and professional.

crvbuyer

14 de jul. de 2015

I worked with Brian "Sully" Sullivan on my recent purchase of a CRV. He is a great sales guy and made the process very smooth and efficient. I feel that I got a fair deal and also was able to trade my car in at what I thought was a reasonable price.

regina

13 de jul. de 2015

I worked with Herve s Pierre-Louis at the Honda Gallery and received very honest and courteous service. I would definitely recommend Honda Gallery and Herve when purchasing or leasing a new car.I will be going back in August to lease a Honda Civic and will request to work with Herve again.

Anonymous69:0

7 de jul. de 2015

Dealership has solid prices and salesmen. However, the manager is very pushy. Do not go to this dealer to window shop. Go with the intention of getting a car that week. Giancarlo "Carlo" Giovannucci was awesome to work with and he gave me a steal on the car!!

Laura

6 de jul. de 2015

When I first arrived at the Honda Gallery I was a little lost while looking for my daughters first car. Mr. Herve Pierre was the only one who approached me asking if I needed any assistance. He did a great job finding a car with low mileage for a good price. He explained everything very well and guided us through the entire proccess. I highly recommend the Honda Gallery!

CDittman

4 de jul. de 2015

Herve Pierre-Louis did an amazing job getting us the Odyssey we wanted within our budget. He kept working hard for us until the job was done. This was by far the easiest and best car buying experience we have had.

TPatterson

24 de jun. de 2015

I came in looking for a new or used Honda Civic, but was quickly sold on the newer model and the EX level. Michael got me into the car and within an hour we haggled out a deal and I couldn't be happier. The car drives great and I feel really good about the cost I paid.

sm

20 de jun. de 2015

We worked with Herve at the Honda Gallery in Reading. Whole process was much easier than we expected and Herve was easy to work with. Happy customers.

Bobby & Kayla

16 de jun. de 2015

Anthony DeNardo (salesperson) was very knowledgeable and helpful. We were treated with the utmost respect and made the sale a breeze. Never thought buying a car can be so easy. Anthony also took the time to install the car seats in our new vehicle. My family and friends will be returning as repeat customers!If you're looking for a Honda, please visit my newfound friend Anthony DeNardo and the Honda Gallery team.

CristinaW

15 de jun. de 2015

This was my second purchase from the Honda Gallery and I couldn't be happier. Junior Rodriguez is the man to see!! He made the experience very stress free, was great at explaining everything and is very friendly. I love my CRV

Kait330

12 de jun. de 2015

I recently bought a car from Anthony and Carlo and it was overall a great experience. I bought a 2012 Honda Accord and from the moment I walked through the door until I left with the car I was pleased. They made everything simple and got me exactly what I wanted for the price I was looking to spend. I would recommend Honda Gallery to anyone looking for the most pleasant car buying experience.

ammeuse

7 de jun. de 2015

I purchased a 2010 Honda Civic through the Honda Gallery with the time and help from Herve. He was nothing short of amazing! He really took the time to find me the right car, and made sure that when I did find the right car, that everything was in order. He showed me the car fax, pointed out all the scratches/ minor dents (which there were barely any, but I thought it was nice that he even mentioned it) and made sure that I was 100 percent happy! I would recommend working with Herve through the Honda Gallery cause your guaranteed good service!

El449

6 de jun. de 2015

Very pleasant experience. Herve was very knowledgable and did not pressure my husband or I to buy. He made us feel comfortable and made sure we took our time before making a decision.

c609

6 de jun. de 2015

We came to the Honda Gallery last month to purchase a used Honda Fit. We were disappointed to find that the car we had been interested in had been recently sold. We took Michael Fiorentino up on his offer to show us another Fit of the same year.The car was, as expected, a great drive, but we both really appreciated how candid, down-to-earth, and most importantly NOT PUSHY Michael was. When we purchased my partner's car last year at another dealership, we had come away feeling as if we had been strong armed into something, given incomplete information, and were just another drop in the bucket. Added to the warm greeting we had received the second we stepped in the door, and that the atmosphere invoked customer privacy and comfort, we decided to buy the car despite it being slightly out of the price range, and that we had had several other test drives lined up. Walking out of the Honda Gallery, we felt like we had a much better sense of what to expect over the next week. Michael and Anthony Sacco together did a great job of helping us understand what our options were and identifying what was important to us.Even after signing, Michael surpassed our expectations! We had expected to make three separate trips up to the dealership before driving the car away. Michael kept great communication with us, and surprised us when he announced that we could drive the car off on just our second visit. We really appreciate that Michael went both out of his way, and above and beyond his obligations to expedite the process for us.All in all, a fantastic experience. I would recommend Michael to anyone looking for a car.

Jill

5 de jun. de 2015

Had an amazing experience! Junior was amazingly helpful. This is the first time I have had zero stress purchasing a car ... I will be buying my furture cars there.

Von617

5 de jun. de 2015

From what I understand, the Honda Gallery bases how well their sales staff are doing on customer service and not on the number of cards they sell. What a concept! As a single woman, buying a car can be intimidating and not very pleasant. I've been to several other dealerships over the past 3 months and quite honestly I felt like I needed a shower after each visit. Herve made this experience as pleasant as possible. He went above and beyond and I so appreciate it. I'll be recommending Herve to anyone I know that's looking to buy a car.

Carbuyer

4 de jun. de 2015

My wife and I went in on a late Saturday afternoon to purchase a used CRV and trading in our 10 year old Honda Odyssey. We were greeted by Darren Pensavalli who said he was there to answer any questions for us. He was not intrusive at all, which we appreciate. I never responded well to the aggressive salesman approach. Once we got a good look at some of the cars, we approached Darren who proved to be incredibly engaging, down to earth, funny, and knowledgeable. He was genuine in his recommendations and answered all questions we had. What I appreciated most was Darren's authenticity. He was not putting up a "sales facade" personality. It made our car buying experience very seamless. We bought our car the next day. It was a used car that looks brand new. Darren made the process smooth and we are very happy with our purchase. We feel confident (after doing our own research) that we got a good price. Any concerns/questions were followed through and taken seriously by Darren and other staff. In addition, our financing was handled by Anthony Sacco, who was also a pleasure to work with. Down to earth, friendly, clear. The process went quickly and we were out of there with our new (used) car. Highly recommend these two individuals.

Ashleyy923

3 de jun. de 2015

Had a great experience. Went in looking for a used car with low mileage. Dealership is located conveniently close to me! Anthony Denardo was extremely friendly and helped me find the right deal. Always called back and answered any questions I had. I took home a used Hyundai Sonata and I absolutely love it. They made sure the car was perfect for me when it was time to pick it up. I will definitely return to this dealership in the future!

eliukfam

1 de jun. de 2015

If you find yourself car shopping with kids do yourself a favor and ask for Herve Louis!! He is beyond phenomenal and is so efficient and informative you'll be able to sell a Honda yourself! Herve went above and beyond to help entertain the kids and help us find the perfect new lease for our family. He even helped me carry the car seats from the old car to the new one and showed me exactly how to use all the new features in our new CRV before we left the dealership. Our next car will 100% be a Honda and I would highly recommend choosing Honda Gallery and asking for Herve Louis as your salesman!!!

John

1 de jun. de 2015

I have bought 8 vehicles (7 Hondas) in the last 20 years. This was the first car I bought from Honda Gallery & by far the best experience of them all. First the atmosphere at Honda Gallery is relaxed. The staff is top notch from the Manager to Finance; but my sales person, Junior Rodriguez was awesome. His demeanor fit my personality perfectly. He asked the right questions and then navigated me through the process. He knew every nook and cranny of the Accord. He explained every single knob, button and feature to me; twice when necessary. Junior didn't try to sell me a car- he helped me to buy one. I have delayed buying a new car for the better part of a year because of some of the hassles associated with the process. This time I was done in just an hour or so & without any hassles. Don't hassle with buying a Honda. Go to Honda Gallery & ask for Junior.

Elaine

1 de jun. de 2015

I had a great experience at Honda Gallery in Reading. I left another Honda dealership after having an appointment and waiting an hour for a salesperson on Memorial Day weekend.. I was so disappointed that I almost went to a Chevrolet dealer across the street. My husband said "I thought you wanted a Honda". I did as I drove a 2004 Honda that I bought in 2006. It was my favorite car ever. It was reliable and the most dependable car I had ever owned. Yet I was frustrated with the dealership I had walked out of. I then went to the Honda Gallery in Reading. I walked in the door on Memorial weekend and Junior Rodriguez walked over as soon as I walked in. There was no waiting around and I did expect to wait at least a little while as it was a very busy weekend for car dealerships however, no waiting at all. He showed my husband and I several cars, explained the used and new cars in detail and really listened. It has always been a scary thing to walk in to a dealership but it was not that way at all with Junior. I would recommend him to anyone that is interested in buying a Honda. He surpassed my expectations and I did not feel at any way that he was just selling a car but really felt that he believed in the company that he represented. He also follows up. Honda should be proud to have such a great salesman. I bought a 2015 Honda CRV.

eliukfam

1 de jun. de 2015

It had been a long day of cranky energetic toddlers for our family and then Herve Louis to the rescue! Not only was Herve informative, but he was efficient and ready for anything. Even if that meant moving car seats in and out of different vehicles to find just the right fit for us. He also made the time spent at the dealer ship fun for the kid by providing them their favorite show on television, snacks and water! Herve was excellent down to the very last moment of picking up our car, showing me how to use the new features and even programming my husbands cell phone into my blue tooth! You made our car buying experience seamless and we thank you 100 times over for your help! Expect a special picture from your newest fans in the mail soon!

Garyrado

30 de may. de 2015

Since having bought a new car from honda gallery, ive still had regular maintenance and service from this dealership, ive had the opprtunity to work with Nick and im really amazed at how easy Nick makes my experience of getting service done on my vehicle. This dealership is extremely organized and Nick upholds that standard. Writing this review i want to rake the oppurtunity to thank Nick for all his hard work. Even with time sensitive issues Nick always was able to make it work and get me in and out when I needed. I would highly reccomend him. - Gary (saugus)

Alyssa

27 de may. de 2015

I went to the Honda Gallery to purchase a used car, having never been through the process before, I was nervous because I'm not a play-the-game kind of person. I ended up purchasing a 2010 Honda Civic in great condition and with low mileage from Herve Pierre Louis. He not only made the process easy, but was extremely helpful and put up with all my questions as a first timer when it came to buying and financing a car. i didn't feel like I had to win in a hard ball negotiation game, and I felt like he really made it a point to find me the best car he could that fit my budget. I would recommend anyone looking for a new or used car to check out the Honda Gallery in Reading!

Dennis F.

27 de may. de 2015

We have now had the pleasure of dealing with Junior Rodriguez at the Honda Gallery in Reading for the third time. I have been purchasing cars for the past 43 years, and have never before been so pleased with the entire process as I have in working with Junior and HG. He is not only fully knowledgeable of the entire product line, but able to discern our needs and guide us into the correct purchase for the right price. The sales manager David Censullo has also been great to work with; he has been very accomodating to our needs through both the process of finalizing finances as well as assuring the previous lease trade in went smoothly and seamlessly. I have frequently recommended both Junior and Dave to my friends looking for another car, and cannot speak highly enough of both of them.

JH, Odyssey family

23 de may. de 2015

We are an active military family and feel the whole team at Honda Gallery, from start to finish, are second to none! No pressure, great culture and always easy to work with, very respectful of customers wishes and needs. They seamlessly worked as a team to make the process smooth and easy. We had specific needs for our vehicle, due to frequent moves, that they were able to proactively accomplish without a problem. In our opinion, the Honda Gallery team have been the most military friendly dealer we have ever experienced. There was a respect for customers that I have not seen in other dealerships and genuine concern to fit the right vehicle for our family and not try to sell us something we didn't need or want. We received an absolutely unbelievable deal for our new Odyssey and value for our trade in! We are very happy with the vehicle and in my observation at least, I can tell you the leadership and culture at Honda Gallery is exceptional, my hats off to general manager Frank Mclaughlin. He is great!I thank our sales rep Darren Pensavalli and the finance officer Anthony Sacco. Both were friendly, genuine, honest, and had best interest for customers in mind. I highly recommend all of them and would give the Honda Gallery team 6 stars if I could!

jim F.

21 de may. de 2015

Leased a Honda Civic on May 20th, 2015. Salesperson was Junior Rodriguez. Everything went great. Junior took care of everything and answered all of our questions. It was a pleasure doing business! Jim F

Oldgraymare

21 de may. de 2015

Very nice informative salesman, Herve Louis, easy to work with and great deal on lease,from the manager to the finance person everything went smoothly. Clean and comfortable showroom. Will recommend to friends, family and others. Also convenient to home., will return there again when this new lease is up! Love our Honda Accord!

TLockwoodSantiago

19 de may. de 2015

I have just purchased my third Honda from Honda Gallery, and yet again it was a painless, comfortable experience. I worked with Junior Rodriguez for the first time, and he was diligent, respectful, and helpful. I got the model I wanted and at a price that was less than I had expected. My only recommendation is trying to go during the week-- they are quite busy on weekends and the wait times can be long. I highly recommend shopping there.

Erica B

18 de may. de 2015

I love honda gallery! I got the exact car i wanted for less then expected! The service was great! I saw Mike Ferrara and he was amazing! As a female, i finally felt like i could actually trust a salesman! Definitely go see him if your looking for a car!! I wouldnt go anywhere else!!

Linda

18 de may. de 2015

I worked with Junior Rodriquez and had a wonderful experience at Honda Gallery in Reading. Junior was extremely knowledgeable and helpful. He worked around my schedule and we sealed the deal with ease! I would recommend this wonderful salesman to anyone!

WestCoastJustin

18 de may. de 2015

Although I didn't end up purchasing a car from Junior and Honda Gallery (yet), the experience left a lasting impression. I was dealing with Junior via e-mail/phone/text from the West Coast regarding a vehicle I was interested in and he went above and beyond to ensure I had all of my questions answered, and I had many. He took calls and text after hours, sent a ton of photos and showed that his dedication to his craft is unrivaled. As stated, do to extenuating circumstances I did not purchase the particular vehicle, but I will be returning to the Honda Gallery to work with Junior and Frank, the GM in the near future. Customer service of this caliber is a rarity these days!

rhiana

18 de may. de 2015

Let it be said, the ONLY reason this review has taken this long (I purchased my car a couple weeks ago) is because I haven't been able to stop driving it! I was always a Honda gal, took a brief break with another make of vehicle and I am SO glad to be back (and driving my Pilot). I NEVER thought it could be as easy as it was with NO pressure or "games". I was so nervous to walk into that dealership to make a purchase that I asked a woman in the service department who to ask for for the "best experience". She told me they were all great but recommended Junior Rodriguez or Carlo. I ended up buying a car with Junior's help (with pinch hitting, entertainment, and even some aspirin when my head was pounding by a few other members of the team; Herve Pierre Louis, Brian McCaffrey, and even the sales manager, Frank McLaughlin). Junior knew what I had to spend, knew what I was looking for, answered ALL of my MANY questions during the week I was waiting for my vehicles title to come in, and earned my trust in ALL areas of the process. If you are even thinking of purchasing a Honda (which, trust me, you should) Honda Gallery is the place to go, no doubt. I would drive from most anywhere in the state for the business relationships that I have built here. Professionalism, honesty, knowledge, and personality are invaluable to me, and here I have found them all. I think I even helped to sell a car while I was waiting on some paperwork for my new purchase! Though ALL of these guys ARE truly great, ask for Junior...I'm a tough critic and he has surpassed any and all expectations and vanquished any fears I had about such a big decision. Job well done Frank, for assembling the best of the best to build this unique team of employees!!! Thank you, thank you, THANK YOU!!! (Thank you Junior...for finally making me the proud new owner of a Honda Pilot!)

Charles

15 de may. de 2015

Having been in the auto business myself years ago in Boston, I have firsthand knowledge of the challenges entailed with this industry. Our rep at Honda Gallery in Reading was truly a pleasure to work with. His product knowledge, understanding of his dealership's available inventory, and mastery of the administrative process made the entire purchasing experience quick and trouble free. We were so comfortable with our initial experience that my wife and I actually purchased a second vehicle through Junior the very next week. I highly recommend this young man for his professionalism and total follow through in all aspects of our purchase.

John S.

15 de may. de 2015

Junior was great to deal with and helpful. Took the time to listen to what I was looking for and gave me his thoughts but did not pressure me into anything. He went the extra mile to make sure I received some paperwork after hours. All around a good experience.

Steve

12 de may. de 2015

Honda Gallery in Reading, MA provided me with a great car purchase experience. Ask for Junior Rodriguez, he was AWESOME! Did not try to push me on anything. Clearly listened to what I was looking for and delivered exactly what I wanted. To me there's nothing worse than an overly aggressive car salesman that tries to sell you everything under the sun. Junior was the complete opposite. He was very knowledgeable and was able to deliver the car purchasing experience that I would consider ideal. I would recommend anyone looking for a new vehicle to get in touch with him.

KLW

11 de may. de 2015

I just recently bought a new car from Honda Gallery, and what a great experience. My salesman, Lewis Silvano was so helpful and pleasant during the entire process. I was able to contact him with any question and he was always willing to help, he definitely put my mind at ease. I know even now that if I have any questions, that he will be more than happy to help me out. Thank you Honda Gallery for making this an enjoyable experience.

etoronto

3 de may. de 2015

I purchased a 2005 Toyota Corolla about four years ago from the Honda Gallery as a trade-in. After I put almost 100,000 miles on it, I made the decision to go back and see if I could purchase something newer and nicer. I met with Herve and went over some options. On the initial day that I had revisited the Honda Gallery, I didn't find too much that I liked. Herve, however, contacted me the next day and advised that he had something in my price range that they had just got in that day. I went back to test drive it and thought it was a good fit. Since they got the car that day, the title had not yet arrived. I was told that it shouldn't be too long for the title to arrive and we would proceed with everything once it was in hand. Unfortunately, the bank (or whoever was supposed to send the title to Honda Gallery) dropped the ball and sent it to a different location after over two weeks of waiting.I am not writing this to deter anyone from going to Honda Gallery. I am actually trying to do the complete opposite, and I'll explain why. Herve and Carlo managed to have a newer car with half the miles sent to the Reading location for me to look at from another location. I went back to Reading, test drove it, loved it, and now am the proud owner of a 2010 Honda Civic LX-S. They made what could have been an incredibly discouraging experience into an exceptional one. Never did Herve make me feel pressured into buying anything that I didn't want to and really worked with me to find a car that would fit my lifestyle and price range.Thanks again Herve and Honda Gallery team!

DOB

1 de may. de 2015

The moment we shook hands with Junior Rodriguez (Senior Sales Consultant), we knew we were meeting a person who would make our experience at Honda Gallery a very pleasant one. His super personality and wealth of information enabled us to make the right decision in choosing the Honda CR-V. Junior was very attentive and answered all of our questions. We never felt pressured during the entire consultation. He worked with us past normal business hours and we didn't feel rushed in the process. This evening we picked up the vehicle and was impressed with its immaculate condition. Junior took the time to show us the many features of the CR-V. He explained everything with such clarification and detail. Rick the finance person was also very nice and explained all the various options. Overall, we truly enjoyed being at the Honda Gallery. Everyone is so friendly and we always felt welcomed. Thank you for everything. Sincerely, Donna & Bill (with crutches)

carol

23 de abr. de 2015

every establishment should have an asset like Anthony Denardo. I wouldn't have purchased my car here without him. above and beyond aptly describes him.

chealey08

23 de abr. de 2015

I just leased my new 2015 Honda Civic (my 3rd Honda now!) and had another great experience at the Honda Gallery. We were lucky to work with Herve Pierre Louis, who is such a kind person. He is so knowledgeable, will answer any and all questions you have and my favorite thing is that he always maintains a very calm demeanor. That is so nice because buying a car can be such a stressful experience, but not with him!! We could tell that Herve truly did all that he could to get us the best deal possible, he even came in on his day off to deliver the car to us personally!! That really is going above and beyond in our minds. We also worked with Anthony Sacco, who is another one of our favorites there. Such a friendly guy. He explained everything to us in detail and was very personable & easy to talk too, which you cant always say with finance guys. We felt like we could talk to him for hours!! I would highly recommend the staff at Honda Gallery. We will certainly be back.

J.X23

22 de abr. de 2015

My boyfriend and I just moved back to the States after being abroad for 4 years. We were overwhelmed with everything that we had to do, and buying a car for the first time was one of them. We knew nothing about cars but knew we wanted a Honda CRV. We visited 6 Honda dealerships throughout Boston and its surrounding areas before landing in Honda Gallery. It was AMAZING. Peter was honest (probably the most honest car salesman you will find in the area), patience, and extremely helpful. He helped us from A - Z -- from finding the right car with the right price, to waiting for us to decide, to helping us about car insurance, he did it all with an awesome attitude. While the other dealerships thew out bizarre prices, sales pitch from a 1999 guidebook, and rude remarks after getting turned down, Honda Gallery was not. I highly recommend visiting this place despite it being a bit far.

j.x23

22 de abr. de 2015

My boyfriend and I just moved back to the States after being abroad for 4 years. We were overwhelmed with everything that we had to do, and buying a car for the first time was one of them. We knew nothing about cars but knew we wanted a Honda CRV. We visited 6 Honda dealerships throughout Boston and its surrounding areas before landing in Honda Gallery. It was AMAZING. Peter was honest (probably the most honest car salesman you will find in the area), patience, and extremely helpful. He helped us from A - Z -- finding the right car, to waiting for us to decide, helping us with the price, to teaching us about car insurance, he did it all with an awesome attitude.While the other dealerships thew out bizarre prices, sales pitch from a 1999 guidebook, and rude remarks after getting turned down, Honda Gallery was not. I highly recommend visiting this place despite it being a bit far.

frankm

21 de abr. de 2015

I purchased a used Honda Element from Honda Gallery and worked with Rob Giovannucci. Everyone in the dealership was very helpful from sales, to finance to admin support. The car was delivered to me in immaculate condition and they followed up on a missing owners manual. Everyone was very professional from start to finish and I highly recommend them.

Carol T.

18 de abr. de 2015

My time at Honda Gallery is always good. Turned in my 2010 Honda for new 2015. Very good working with Herve Pierre Louis. He worked very hard and very diligently to help meet my requirements and also end up with a beautiful vehicle.He is a fine salesman and very fine and courteous person. I would definitely refer others to him when they are looking for a vehicle. Peter Carlo and others also very attentive when waiting for paper work or other important matters. I will certainly go in to Herve for any help or advice about the car in the future. Major importance-very convenient for me for maintenance. Carol T.

go honda

17 de abr. de 2015

Herve Pierre Louis, Carlo Giovannucci and Anthony Sacco were a great team to work with. I found everyone there to be professional, knowledgeable and extremely friendly.I was put at ease immediately for what is an important decision and investment. They worked with me through finding the right car to helping be able to afford the car I wanted with a lot of extras which were still affordable. I love my Honda Accord EX-L. It's my fourth Accord since 1985. I was recommended by two other people to go to Honda Gallery and I am recommending anyone to give them a try. You won't regret it.

Ljs33

15 de abr. de 2015

This was our first Honda we owned 9 fords can't compare the service the staff the vehicle exceptional to the nines I would recommend 100 plus percent to friends and family ! I would be willing to come in an interview with Honda to express what exceptional customer service!

yanni27

7 de abr. de 2015

Robert and Giancarlo really made my experience of buying a new car stress free and seamless! This is a team of truly dedicated professionals! So pleased!

jhend91

6 de abr. de 2015

My family had previously purchased 3 cars from this dealership, so I went in with great confidence. I worked with Herve who was very attentive and helpful. He answered every question I had and was fast in communicating with me and my insurance company. I got the exact car, trim, exterior and interior color I wanted. They were very honest when negotiating price and I am happy with my deal. Once I picked up the car, Herve was very patient showing me all the features and helping me link my phone to the car's system. I even received a follow up call a few days later. Awesome place to buy your next car.

sgibs12

27 de mar. de 2015

Everyone was very helpful. Even before purchasing , Anthony explained what and where everything was under the hood so it made me feel even more comfortable with my choice in vehicle. Very satisfied with the customer service as well as my car .

Rishie

25 de mar. de 2015

I will recommend anyone to buy a car here these guy know what there doing and take care of u and they help me with a good finance rate I'm happy with my car

ndots 1995

22 de mar. de 2015

Have been dealing with Honda Gallery since 2009 and have had great success. We just purchased a 2015 pilot and we had Junior Rodriguez as our salesman. Junior was very patient with my wife who didn't know what she wanted. Junior took the time to go over the CRV and Pilot and he put no pressure on us to purchase. He was very pleasant to our 18 year old autistic son which made purchasing the Pilot a done deal.

T4leyne

22 de mar. de 2015

For the last 15 years I have driven Jeeps but I recently had purchased my first Honda Pilot..this was a hard decision for me to make but my salesman Anthony was top notch and I would recommend him to anyone! He was very polite, patient and knowledgeable about the vehicle which helped me make the switch and I have to admit the Honda Pilot is pretty amazing and I could not be any happier with the service that I got and the car!

kpace1109

18 de mar. de 2015

I have been coming to Honda Gallery for the past 5 years. I leased my first car with them and they take such good care of me I would not go anywhere else. In the past I worked with Carlo Gianvanucci and he is such a pleasure to work with. This past experience was with Brian Sullivan. You can tell he has been doing this for a while, he was extremely easy to talk to and didnt make me feel like I was being pressured into anything. He knew I wanted to walk out with a car that day, and they did everything they could to make that happen. I also worked with "Gus" the finance guy who was just fantastic! I cant say enough good things about him.

GM

12 de mar. de 2015

Herve Pierre Louis listened to my requirements and HOPES and found two possible matches. Working with David Censullo and Anthony Sacco, Herve made it happen. I especially appreciated the professional and friendly atmosphere I observed during the employees interactions with each other as well as with me. I have purchased several cars over many years and Honda Gallery was different...it was a car dealership without pressure!

apgrossi

6 de mar. de 2015

I bought a Honda Pilot from Honda Gallery in February 2014 from Robert Giovannucci. He was very professional and made the car buying experience an easy one. I was impressed with his professionalism but the friendly approach. He worked to make sure the deal was fair for both sides.In February 2015, I had to look into replacing my 2003 Honda Accord. So I went to Honda Gallery first to look into a 2015 Honda Pilot. I met with Herve Pierre Louis. Again I was extremely impressed with his professionalism, friendliness and willingness to make sure that the car buying process was a painless experience. He made sure that the deal we made was fair and that we were getting the car we wanted. I would recommend Honda Gallery to anyone getting a new car. If you ask for Herve or Rob, you will not be disappointed.

garyschettini

2 de mar. de 2015

Quick and easy experience. Got exactly what I wanted. Junior took the time to accommodate a special situation that I have which was most appreciated,

Shelly.Guthro

2 de mar. de 2015

Anthony Denardo was a top of the line Sales member. He helped me with all of my needs. He was knowledgeable of the cars I looked at and very patient with me trying to decide on a car. After being there for over 6 hours I believe got a very fair deal. He made sure he showed me everything before I left with the car same day I looked at it. Anthony Sacco in finance was also a pleasure to work with. My gf and I felt very taken care of and felt as if we knew these guys for awhile. They made us feel right at home. There were a few hiccups over the next 2 months. The next day after I bought my car the battery went dead, most likely being so cold out and the car sitting around on the lot to be sold. Carlo, the sales manager I also worked with called a tow company and they came out and gave me a jump right away. Part of my deal was to have a car starter put into the car. This part was very rocky. My car was at their 3rd party install place a total of six times. I was patient but I was also loosing my patience at the very least. When you buy a new car you want everything to work perfectly. It's not Honda's fault its this 3rd company that couldn't get their things together. Anthony tried to make it as easy as awful as it was trying to make it right. The last time the 3rd party company couldn't get things right which was over a month and half Anthony and Honda went out of their way to give me a factory Honda car starter. A $700-800 worth unit. I have had no issues with it and very appreciative of what they did. I will always mention this dealership and Anthony to any of my friends looking to purchase a new car. Outstanding place!

Kmcdermott

28 de feb. de 2015

The general manager of this dealership, Frank McLaughlin, is a good, fair man who turned a situation that could have been a bad experience in to a positive one. It is good to see a manager stand behind his product and dealership. Leah was a pleasure to deal with, very fast, efficient, professional, and friendly.

Jacee

26 de feb. de 2015

My Honda CRV is only 1 month old. I made a mistake and put windshield washer fluid into the wrong spot under the hood. I put it into the antifreeze container. Therefore I had to see this dealership to have them diagnose, and drain the bad fluid and replace with the correct antifreeze - all while hoping that I did not do any internal damage to the vehicle in the short duration after I put in the wrong fluid.I was assisted by no doubt the best Service Advisor. I had in the past dealt with a Lexus dealership of which I thought was top notch but Nick Haley surpassed all customer service records. He has compassion and understanding. He was completely able to give me an estimate of my waiting period and was very precise in meeting that estimate. With my problem, I had to leave my car for a short time and had an extremely friendly driver shuttle me to my home and pick me up. This is HUGE.......Very big convenience. The repair was done in a timely manner and Nick again assisted me with a very caring spirit when I arrived to pick up the car.Thank you for my first experience at this dealership to be such a positive and pleasant experience (aside from me having to pay for my stupid error)..Oh well....it could have been much worse.Your company is very lucky to have a person like Nick Haley working in your organization. He single handedly will assure me of a return visit and make Honda Gallery my "go to" for my service in the future.

rcohen101

20 de feb. de 2015

I had a positive experience leasing my second car with Honda Galley of Reading. My salesperson, Herve Pierre Louis, is the BEST salesperson I've ever dealt with. His knowledge of the vehicle I leased was excellent. He addressed all my concerns and needs. I just hope he is still there in 3 years when my lease is up.

Mike5058

18 de feb. de 2015

Junior Rodriguez was one of the most professional salesmen that completely redefined my definition of a car dealer. Awesome personality and very, very comfortable to talk to about what one wants in a car. Just awesome and down to earth. I would recommend Junior to everyone. He will NOT steer you wrong!!

lisacosta1971

18 de feb. de 2015

If you want the best car buying experience whether it be used, new, leased Honda then go to Honda Gallery in Reading, MA! Ask for Junior! And his manager Anthony Sacco is AWESOME!!! I'm a two time repeat buyer already & I won't ever go elsewhere!

ldonn

18 de feb. de 2015

Herve greeted us almost immediately after we walked in. He was pleasant and friendly. My favorite part was that no one was pushy or pressured us. Herve was very knowledgable regarding the vehicle we were interested in. We think Herve should be employee of the month. : ). We are looking forward to a favorable relationship with this car dealership. Thank You!

pkeaggy1

15 de feb. de 2015

I visited the Honda Gallery in Reading Mass because I was in the market for a Honda Accord. I met with Anthony Denardo who helped me find the car I wanted very quickly I asked him also about other style accords just to get an idea of price ranges. He was very knowledgeable about the different cars I asked him about. It was easy to make a decision on the car I finally wanted. Also met with sales manager Carlo Giovanucci who was very helpful and knowledgeable and they both made me feel welcome and comfortable with the whole experience. I highly recommend this dealership to anyone . I have already talked to 2 friends who are in the market and told them to see Anthony and Carlo when they visit. Thanks for a wonderful experience and a wonderful car Lenny D'Alleva

dari

11 de feb. de 2015

This is the 4th time that our family has either leased or bought from Honda Gallery. Herve was very helpful in helping me to make a stress free decision in buying a new Honda Fit.

shashee

31 de ene. de 2015

My husband and I purchased two vehicles from the Honda Gallery one week ago - one Certified Pre-Owned and one new. From beginning to end, this was our most enjoyable car-buying experience ever. We've purchased from many dealers over the years and have never before felt as comfortable, respected, and cared for as we did at the Honda Gallery. So much so that a friend that we referred to Adolfo Cabrera the day we completed our purchase, also purchased her own Certified Pre-Owned Honda just two days later! Thank you to Adolfo, Dave, Gustavo, Frank, Leah and everyone else we had interaction with during our day-long car purchase. You have all earned our business and we will refer you to anyone looking for a new or used vehicle!

ambeag

19 de ene. de 2015

This is my second HONDA purchase in the last 7 months. In this case we were upgrading my wife's 2008 HONDA CR-V. Herve has been involved in both of my transactions and has proven to be pleasant, patient, and quite knowledgeable about the vehicles. He quickly established a comfortable working relationship with my daughter when we leased her Civic in June 2104 and my wife in this most recent transaction. He follows through on his commitments and we quickly negotiate a reasonable cost for the lease.

Robert

9 de ene. de 2015

A repeat purchase at Honda Gallery based on the stress free experience they practice consistently. Herve Pierre Louis and the entire Honda Gallery team treat you fairly with zero pressure. The service department is the icing on the cake - exceptional service you would expect from a luxury German dealership without the price tag. I highly recommend Honda Gallery.

Jen

31 de dic. de 2014

Carlo Giocannucci and Junior Rodriguez made leasing my 2015 Honda CRV a positive experience. The two men worked hand-in-hand throughout the process and demonstrated knowledge, professionalism, and charisma. Junior carefully explained the leasing process step-by-step, while Carlo helped oversee the transaction--they helped me select and finance just the right vehicle within an affortable price range. I felt at ease and knew I was in good hands the entire time I was there. I would highly recommend leasing or purchasing a vehicle from this dealership, and I will most definitely return when my lease is up.

fd

27 de dic. de 2014

Junior went above and beyond to help me finding my new car. Frank also provided me with helpful information about warrantees for the car I was selling and letting me know I may be entitled to a refund from the old dealership. Second time we ahve used this dealership and I think we will come abck again and again!Thanks Guys!!!

grate

23 de dic. de 2014

From the moment we walked in the doors at Honda Gallery and met Junior Rodriguez we knew we had come to the right dealership. Junior was very informative, listened to our needs and helped us lease a new CRV. He made car shopping a painless experience and was a pleasure to work with. Highly recommend Junior and Honda Gallery!

bellakb

12 de dic. de 2014

The moment I walked into this dealership I was greeted by extremely friendly and helpful staff. Herve Pierre Louis was the salesperson who helped me decide on the car that I purchased. He is the best!!! Not once did he try to badger me into buying a car immediately that day. Instead of trying to help himself and get a sale, he actually helped ME and was courteous and understanding. I went to several other dealerships before deciding on Honda Gallery and I can say with certainty that the professionalism and atmosphere of this place cannot be beat. The individuals who work at Honda Gallery are like a family and when you purchase from them you feel like you are part of that family!

wwthorton

30 de nov. de 2014

I shopped around for my new CRV and Honda Gallery worked with me from the start. Junior was a great sales person and was very easy to get ahold of. I really liked working with him and would recommend him to anyone who is looking to buy a new car. Thanks Junior!

Mohd

25 de nov. de 2014

Best service manager and master tech everMy car had a problem for the last couple years, the car was drafting to the left I took it to the tire shop for an alignment more than 8 times and 3 times to the mechanic and no one could till whats the problem, each time they were guessing. Last time I visited the tire shop they confirmed the problem is the racks and pinion, at this point I dont have much trust in them, so I decided to take it to the Honda dealer in Reading for a diagnose before changing the racks and pinion That would cost me a good a mount of $$$$.Long story short the dealer couldnt find the problem from the first time diagnose, but the service consultant told me the master tech is off today and to come back again and they will keep working on my car till they find the issue without any extra charge for the same diagnose. couple days later I went back and shocked when I found another service consultant want to charge me new diagnose, while he was there the first time and he knows the entire story!!! I said no, and we start arguing loud, a few minutes later the service mangerWalter Sazo showed up and asked us to go to his office and within a minute he told me that Im right and I dont have to pay the diagnostic fees again, he was an angel who saved me from that service consultant who was trying to rip me off. the service manger felt how much I was pissed off and he asked me to give him the chance to fix the situation and make it up for me. Walter showed very kind and responsible attitude and asked the Master tech Paul Faria to work on my car 20-30 minutes later the master tech came to me and explained the problem in a scientific, highly expert manner and confirmed its not the racks and pinion problem and what it needs to be done to fix the issue. couple hours later I went in a test drive with him and the problem completely solved :) On top of that I found that Walter had done a lot of great things in terms of car services. After I was thinking not to go back to that dealer ever again, now I recommend everyone owns a Honda to go there and discover the genius master tech they have and the great service manager who understand what is the customer satisfaction means, and wont let you step out unhappy no matter what!!

jgarcia05

16 de nov. de 2014

I had a game plan prior to my arrival (don't get beat by the salesman). Long story short I wasn't tackled by any of them trying to get a sale, the ambiance and professionalism was dead on. They asked life style questions that would ultimately matter on the vehicle option I chose. Thank you to the Giovannucci brothers for the great treatment and best vehicle purchase experience ever. Goodbye Acura Peabody hello Honda Gallery.

bkirkland53

14 de nov. de 2014

My experience at the Honda Gallery was an overall good experience. My sales consultant Junior was more than helpful and at no time came off as "pushy".

cf123

5 de nov. de 2014

Carlo & Anthony set me up with a great deal on my new Accord. They could not have been more pleasant to work with, giving me their undivided attention in order to make me happy...5 Stars accross the board. Thank you for all your help!!!!-Charlie

boomah

28 de oct. de 2014

I have owned pre-owned Honda Accords since 1998 (15 years) and I recently gave my 2007 Honda Accord to my daughter and searched and found Honda Gallery and Mr. Herve Pierre Louis. It was a pleasure dealing with Huerve. I was not pressured at all. The sales managers, Carlo and Dave were ultra service oriented and the business manager, Rick, was very helpful. I got the right car, the right price and the right financing. And all were provide with a smile and genuine concern.Great job Honda Gallery; I will be back. G. Breslin

matias8823

30 de sep. de 2014

I just recently purchased my first vehicle after my old one broke down. It was a split second decision because my job depends on my work, so I felt like I was really out of my element walking to a dealership to just buy a new car on a whim. However, Herve sat and talked with me and made me feel like I was making a great decision for an awesome price. They offered me multiple options, and even though I wasn't able to make a few of those options a reality, they offered me even better ones in order to meet me in the middle. I would totally recommend this dealership to anyone looking to purchase a new or used Honda.

lisat781

11 de sep. de 2014

Herve and Carlo were friendly and professional and very easy to work with. They answered any of our questions and were always willing to go the extra mile to make us happy. While no car sale is without it's snags, we always felt as if they were both invested in getting us the best vehicle for our money. Thank you so much for a great experience and for our beautiful Pilot. We are so grateful!!

Smurph282

10 de sep. de 2014

First time Lease went way easier then expected. All thanks to Junior Rodriguez!Such a great Sales Consultant to deal with. He gladly helped with all of my questions and concerns. I am very happy with the Lease terms . I went in around 11am, spent a couple of hours. Came back at 430 and drove the New Accord out after Junior went over every detail on the car. Overall, it was a great experience at the Honda Gallery!I'll be back.

brlandry

10 de sep. de 2014

We couldn't be happier with our experience at Honda Gallery. Rob and Junior were friendly and low-pressure to work with. The price was fantastic.

Matt DiVecchia

8 de sep. de 2014

Herve made my car buying experience enjoyable. From start to finish he was there clearly to help and made me aware of what was going on in each step and made the whole process a lot less stressful and very easy. Would definitely recommend everyone to talk with Herve. Great guy, helpful, and knowledgeable.

Jkavanagh

8 de sep. de 2014

From hello we knew our experience with Herve was going to be a positive one. He was friendly, not pushy, knowledgable, and efficient. We chose to go back to finish since the finance manager was tied up, and when we did, everything was waiting for us ready to go. Great overall, quick process. Drove off in my new car the same day!

jb2014

5 de sep. de 2014

So glad that I went to Honda Gallery to get my new car! Junior was excellent and I'd like to thank him for that!

Schuplis

4 de sep. de 2014

Awesome experience buying my first new car in Reading! Sully made it an easy/fun time. I'm now obsessed with my 2014 Civic. I would definitely recommend both Sully and Anthony as the go-to Honda guys.

anne.m.grogan

2 de sep. de 2014

I picked up my new crv this past weekend and am very pleased. Brian Sullivan provided outstanding service making the process quick, transparent and actually enjoyable. I'd also like to thank Allison, Hector and Junior for their assistance as well. Great experience at Honda Gallery and I will be back in the future.

Tomtodcan

25 de ago. de 2014

We are so impressed with the sales/finance team at honda gallery! Herve and Gus took all of the stress and anxiety out of our car buying experience. Both friendly, knowledgeable and professional. Best car buying experience for both of us by far. I would recommend honda gallery to anyone looking to buy a new car! Ask for Herve and Gus!

LauMelski

20 de ago. de 2014

Went to buy my first car and had a few models in mind, and Sully helped to get me the most car for my money. Not only was Sully very professional but also down to earth and was able to help me get a great affordable first car. If you're looking to get a Honda and want a sales guy that's down to earth, Sully is your guy. I can't say enough good things about Sully and the Honda gallery.

jfk513

20 de ago. de 2014

We all know that the car buying experience is like a box of chocolates. I had been in the same vehicle for 9 years, when I knew it was time. I needed a dealership that was organized and a well oiled machine. My first choice was the Honda Gallery. I was paired up with Brian Sullivan. He understood my needs vs my wants, my availability of funds, and when I wanted this to be a done deal. He is committed to his customer and punctual.He made it all happen right down to taking the time to review how to program my Iphone for a hands free option, which I am loving. . It was the best car buying experience I had.I am also thankful to Anthony Sacco my finance manager, and Frank McLaughlin, Sales Manager. I did not feel pressured or out of the loop at any given time.I love my 2014 Honda Accord. Thank you everyone Joyce Keenan

Hwang822

11 de ago. de 2014

My husband and I are first time car purchasers. We really didn't know much about cars but all we knew is that we needed one and we had a strict budget to work with. We stopped by Honda Gallery on a whim, after work. We braced ourselves for a terrible experience, which was the influence of the many terrible stories we heard from family and friends. But, unlike our family and friends, our experience was completely different at Honda Gallery! The customer service, friendliness, etc was great! We want to give a shout out to Anthony DeNardo. Now, he should be an example to all other car salesmen. He was so kind and patient, showing us the cars, explaining everything from A-Z. Even with pricing, he tried himself to get the best pricing for us even before we asked. He gave us a really good price! There really wasn't any of that haggling that most people experience at dealerships. We didn't have to! He made us feel as though he was working for us, not the dealership. In all honesty, we weren't even planning on purchasing a car that night, but because of the great customer service and the sweet deal we got, we signed the papers! We stayed at the dealership until 10pm with the Finance Manager. Everyone else went home, but Anthony stayed with us until we left. Like I said, he should be an example to all other salesmen! So, the next time you walk into Honda Gallery, go straight to Anthony. He's the man you want to work with!

pete0001

4 de ago. de 2014

Brought in my 2011 Honda Odyssey for a tire repair due a screw which ended up in the tread. Honda Gallery quickly repaired the damaged tire for no charge without an appointment even though I brought it in right before they were closing.

ebhaddad

1 de ago. de 2014

I bought a new 2014 haonda Accord. The price was unmatched. Along with it, a very friendly and esceptional service. I bought few new cars in the past, but this experince stands out as the most memorable. I would highly recommend this dealer.

pscantalides

29 de jul. de 2014

We are long-standing customers of Honda Gallery. It has been a while since we purchased/leased a new car. My decision to look into a new lease was completely spur-of-the moment. From the time I walked into the dealership until I picked up the car, the staff was friendly, helpful, informative and respectful of my requirements and my time frame. They are truly just like family!!

Carolynada

24 de jul. de 2014

I just bought a pre-owned car from Honda Gallery and worked with Sully. He is the best! He went above and beyond for me at each stage and even personally dropped the car off to me at work so I didn't have to interrupt my day. He was always accessible when I needed something and was not pushy at all. It is clear he wants to make sure his customers are happy long after the sale and truly cares about customer satisfaction. I got a great deal, the perfect car and am extremely happy with the process (which you can't always say that about buying a car). Sully is a rare breed. I would highly recommend seeking him out! Anthony in the business office was great as well! Very efficient and pleasant. Best car buying experience I have had by far.

tom.salah

21 de jul. de 2014

Great buying experience- I came in looking for the best value for my dollar and my lifestyle and I left with a great car, a great rate and a memorable experience. Thank you to the entire Honda Gallery team for your sincerity and professionalism throughout the process.

valeriegale

20 de jul. de 2014

I recently upgraded my CRV to a Pilot and had a great buying experience both times at Honda Gallery. Thank you Herve, Carlo, and Junior! They gave me the support and information I needed to quickly buy my vehicle. Herve followed up with me afterwards to make sure I was happy with the purchase. I highly recommend Honda Gallery!

larchibald

20 de jul. de 2014

I just purchased a 2014 CRV, and had a great buying experience. Brian was helpful, knowledgeable, and respectful. Unlike other dealers, including other Honda dealers, I did not feel pressured or rushed through the process at the Honda Gallery with Brian. "Sully" contacted me through text messaging the following day after I test drove the car, and used this non-obtrusive method to communicate to answer many questions. I would highly recommend the Honda Gallery. If you are planning on purchasing a Honda in the near future, definitely ask to work with Brian!

t.p.m

19 de jul. de 2014

I recently purchased a Honda Civic from Brian "Sully". He was very straightforward and honest through the whole process. I have dealt with many dealerships and received a lot of BS. Brian was right to the point trying to get to the price I wanted. He didn't play any games with like previous dealerships did. I was there for about an hour and had purchased a car and signed all paperwork, its was painless. It was a great experience, I would refer people to the dealership any day of the week. Sully took his time to explain everything to me but at no point was he pushy. Overall great experience.

jpierro1

11 de jul. de 2014

We were looking for a lease car and my husband a long time "Honda Guy" thought I should consider a CRV. We sat down with Sully and he was so pleasant,not pushy and just great to work with. We made him aware of the fact that we had a budget to stick to and he worked with us, No high pressure, just the facts. We are very pleased with Sully and the entire team at Honda Gallery.

jj.tanin

9 de jul. de 2014

Brian was very helpful in our effort to turn in a CRV and to pick out an Accord. He is friendly, courteous and knowlegible. It was easy to work with him and he brought all the resources at the Honda Gallery to get a deal accomplishes that was to my satisfaction.

vfreitas

5 de jul. de 2014

I recently purchased a 2008 Chevy Malibu from the Honda Gallery. The car was in immaculate condition and the price was incredible. The staff was incredibly friendly, knowledgeable, and helpful. Robert Giovanucci assisted me throughout the entire process of purchasing the car. He went above and beyond in all aspects of the transaction and I couldn't ask for a better experience, he is a top notch salesman and person. Junior Rodriguez was also incredibly helpful in informing me of my financing options and explained everything to me in terms I could understand. All and all, I highly recommend the Honda Gallery in Reading, MA as the place to purchase your next new or used vehicle.

ilovemy09altima

27 de jun. de 2014

I FELL IN LOVE WITH AN 09 NISSAN ALTIMA AND SULLY MADE SURE IT WAS MINEHE WASN'T THE TYPICAL PUSHY SALESMAN THAT YOU FIND. HE BASICALLY SAT BACK, GAVE ME ALL THE INFORMATION ABOUT THE CAR AND ALLOWED ME TO MAKE A DECISION. FAST, FRIENDLY, EXCEPTIONAL SERVICEEVERYONE AT HONDA GALLERY WAS A PLEASURE.

Kimberlyrouxhutchins

24 de jun. de 2014

I want to thank the Honda Gallery staff for my fun, productive car buying experience, the great deal, wonderful service and aftercare I received from everyone I worked with! I must say that I was pleasantly surprised with the whole experience and the Honda cars themselves. I've never had a Honda and to be honest, never really considered one ... my mechanic, Greg at NTB in Danvers, highly recommended I take a look at the Accord and specifically through Carlo at Honda Gallery in Reading, as he and his fiance had just gotten one there and had a great experience. I received and excellent greeting from sales associate, Patrick Seitz ... he listened to what I was looking for a guided me in the right direction. I then met Carlo Giovannucci , at my request, as I was referred to him and he was great, there for anything I needed. the experience took a couple of days, as I went in right before closing, but they stayed with me and allowed me to take my time. I returned the next day and talked with everyone and made a decision with their help. Junior Rodriguez was very helpful and patiently answered all of my many questions about the financing and warranty They were reasonable and took care of everything I asked for and had me on the road for an important trip that night! It really felt different from what people often consider a typical car buying experience. I felt like they cared what car I was in, that it fit me and that I would love it. I was impressed with the car, the dealership, the employees and the whole feeling of the experience. Loved their humor and fun attitudes too! :) A couple weeks later, at points, they are still going above and beyond in responding and handling things for me. I will definitely be recommending these guys, the dealership and Honda's and look forward to maintaining a good relationship with them as I enjoy my Honda Accord! Thanks, Guys!

kathytrain111

22 de jun. de 2014

I was very pleased with this dealership and especially with Herve. He was very patient and kind. I did not feel pressured in the least bit. I liked that he took the time to teach all the electronics of the car. I would recommend him to all my family and friends. Thanks Kathy

Aheard1

18 de jun. de 2014

The purchasing experience at Honda Gallery was fantastic. The service department is excellent as well. They only perform a service on your car that it needs.

michellekaszuba

17 de jun. de 2014

Everyone person we met with was friendly, knowledgeable, and courteous. We did not feel pressured at any point to rush our decision. All of the options, packages, and features were fully disclosed. We are completely satisfied with our new 2014 Honda Pilot and would highly recommend the dealership, as well as the sales and finance personnel. The experience far exceeded our expectations.

MJC

14 de jun. de 2014

I had never bought a used car before and was a little concerned about it. Matt Peterson eased all my fears and made the process very easy. I would highly recommend him.

Shannon

9 de jun. de 2014

Purchased a CRV in June2014. Brian McCafferty was an excellent salesman, friendly, helpful, not pushy. Also, they were the least pushy I've ever experienced regarding the typical extras they try to sell. I was in and out quickly. They didn't offer me the best deal (Morgan at Kelly Honda in Lawrence, MA did), but HG agreed to match it as they had the car I wanted in stock. Still awaiting a coupon book for sales that I was promised...hoping it comes by mail soon.

nsamdup

8 de jun. de 2014

Herve Pierre Louis was great... he has been very helpful and gave us the best deal. he is a good sales man, very efficient in what he does.

mciruolo02

2 de jun. de 2014

My experience at the Honda Gallery in Reading was fantastic! Both Giancarlo Giovannucci and Anthony Denardo were extremely helpful and friendly. They both helped me find my dream car, all for a price that was affordable for me. They truly were considerate of my needs and worked with me until we made a fair deal. I would highly recommend this dealership if your looking for a nice car with great customer service!

waerobics

29 de may. de 2014

Because this was my first time leasing a vehicle, I had two pages of questions. Herve answered every question, including deposit, taxes,how Auto Trade determined the value of the car I was trading in, the monthly payment, options at the end of my three lease. He listened to me when I him what colors I didn't want. He showed me a Civic whose color was Kona Coffee, which I loved. Before we took the test drive he explained all the safety features in the motor as well as the car itself. After test driving the car, I decided to lease. When I picked up my car, Herve, gave me demonstrations of all the systems from technology to the actual running of the car. I opted to have a remote starter input, which will be very helpful during the New England winters. I have only positive things to say about both Herve and the Honda Galley Dealership. In my family, 2 own Civics, 1 owns a Pilot Touring Car and 1 owns a CRV.

matty_jordan01

27 de may. de 2014

At first I had gone to Honda Cars of Boston in Everett to check out deals and hopefully buy a new car. The experience there was horrible to say the least. I decided to give Honda another shot and went to Honda Gallery in Reading. The salesman Anthony was amazing through the whole experience, making it feel like he was actually concerned about me buying a car and not actually trying to put money in his own pocket. He worked with me to help lease a car that i could afford and still drive away happy. Junior in the finance department was also amazing to work with, both of them had me in and out as quickly as they could, and to my satisfaction. I highly recommend Honda Gallery in Reading to anyone looking for an overall good experience when buying a car.

gmsainato

23 de may. de 2014

I could not be more happy with my recent experience at Honda Gallery in Reading. The sole reason being the Senior Sales Consultant, Robert Giovannucci. Never have I met someone more dedicated to providing the best service possible to his customers. Along with being incredibly pleasant and personable, he is tremendously knowledgeable. I left knowing every inch of my new car, a full tank of gas and a smile on my face. As long as he is a sales consultant, I will continue to do business with him and only him for many years.

DRicci01950

19 de may. de 2014

Terrific experience at Honda Gallery. Rob Giovannucci was an excellent representative, spent a great deal of time with me and answered all my questions thoroughly.

lyric1

17 de may. de 2014

The minute I approached the front door of the showroom, I was welcomed by a salesperson standing outside. When I told him I was there to meet Chuck, he escorted me directly to him. Chuck was very friendly and introduced me to Rob Giovannucci, a senior sales consultant. Rob was just wonderful. He did his best to push the financing through, which was tricky due to some dicey credit issues. With the advocacy of Rob and Nick Haley,one of the business managers, the financing went through. There was no pressure on me to add options that I did not need, they listened to what I wanted, and found a way to compromise between the car I wanted and what my finances would allow me to have. They answered all my questions, and Rob introduced me to Leah Blackler, the service advisor with whom I would be working for my regular maintenance on the car. While I was waiting I spoke with several of the sales personnel in passing, and they were all very friendly. I can't say enough good things about Honda Gallery.

jprasanna

16 de may. de 2014

I went to purchase used Honda CRV and traded in my car. I met Kerry Simmons and then Carlo to finalize the deal. This time they treat you like you are god. Very nice talk, friendly discussion. I don't have much experience in buying cars. So I did not get great deal. Nothing to blame them, it is me.This used car did not have second car key and some other things. Tigran, another manager promised to get car key. Kerry said, he will get shelf when I come next time for inspection sticker. I paid the check and took Honda CRV and went home. After a week, I came back for inspection sticker and everything changed. Nobody will look at me. My seller Kerry will not make eye contact, forget about talking. I waited for 45 min or more. After long wait Carlo comes and says he cannot give anything and started talking in a language no one should talk with their customers. I was kind of surprised. I am thinking myself Is he the same person, I talked last week? He started arguing with me and suddenly went inside. I am waiting outside thinking may be he went to talk with Tigran or other people. He did not show up for next 30 min. I really got frustrated and did not know what to do. It was really bad experience and I started thinking why did I buy my car here. This time, I talked with Tigran, since he had promised 2nd car key earlier. He said he will take care of it and he really did. But I never got other things This is my experience. I am sure I must not be only one. Thanks

jgordon910

28 de abr. de 2014

We have all dealt with car sales people in the past that have been to pushy, tricky, or dishonest. Not here at Honda Gallery. I have bought a few car from another very large dealership in the area that will remain nameless, but I always left frustrated because even though I bought the car - I know they had tried several different car dealership tricks on me.So this time I decided to try out Honda Gallery. From the first minutes I walked in to the show room - I felt comfortable. I was very clear with the Anthony and Carlo what i wanted and what i did not want. They we very transperant on what they could do and what they could not do. In the end we came to an agreement on a brand new car - I knew they had done everything they could do and then some to earn my business. They did not try to hide anything, they did not try to push me into anything.Then I had to meet with Nick Haley in the business office. He was also a great pleasure to work with. Did no try to oversell me on anything - even told me that some of the things he could sel me I probable did not need because of the type of driving I usually did with my car. Very professional, no tricks, very transparent. I would buy another car from these guys - they were great to work with. Even though the "other dealer" is closer to my house and where I work - Honda Gallery earned the business and I would recommend anyone buy a car from here.

Mrmarkerparker

21 de abr. de 2014

I think it is quite normal to have a healthy amount of apprehension when purchasing a used vehicle. I was searching for a very specific vehicle and was forced to go out of my state in order to locate it. Using various online tools I found a modest list of trucks to look at in Massachusetts and New hampshire. The Honda Gallery had a vehicle at the top of my list. While the miles on this Honda Ridgeline were a little higher the price was far below blue book and the car fax was very clean. I was not disappointed. Peter Dicarlo, my salesman, was very helpful and upfront with me. The truck has very few flaws and was in great condition. The price was so low I would not even negotiate on the price with Carlo the used car manager. Frankly it would have been poor taste considering the truck was priced over $3,000 below book and in near perfect condition. However I did ask to have new tires installed which they readily agreed to. After the deal was wrapped up I was passed off to the business manager for all the paperwork. One of the issues that was a bit more complicated was that I was out of state and the truck would not be ready until the following day. Instead of having me drive back down from Maine they offered to have the truck delivered the following day at no cost. This is where the story gets interesting and they have won my business long term. The following day a gentleman arrived with the truck. He was a bit older and I I could tell he was ready to get on the road back home. He delivered the truck right to my town office so I could get the registration done. He was very freindly, professional as well as patient and I wanted to get him on his way home. Consequently, I failed to walk around the truck before he left. A short time later I found that there was some significant damage on the right rear bumper. I contacted the driver who was not aware of the damage, so I contacted Peter who told me not to worry about it and he would have Carlo contact me. While that made me feel better I did worry about it, knowing I had no way to prove that I did not do the damage myself. After some coordination with Carlo, my wife delivered the truck to them prior to a business trip a couple of weeks later. They had the repairs done while she was gone and the truck detailed and gassed up by the time she returned returned a few days later. The truck looks perfect and the work is first class. It would have been easy for them to walk away from this problem. I was not local, any sales they may have lost from my experience would be minimal. Regardless they did the right thing without hesitation. This dealership, Carlo and Peter are all class and I will certainly make the drive from Maine for my next vehicle. I strongly encourage youto do the same. Thanks for making what could have justifiably been a major pain into a pleasant experience I am anxious to share.

rita

3 de abr. de 2014

of course when buying the car....they were very nice. Ive owed a Honda for over 15 yrs. This dealership does ot know how to deal with the public in the service dept. I have a peeling paint on a 2012 car. Of course it was my fault......I would never go back there and when I buy a new car in the summer it will not be a Honda, it will be American made. If they had the philosophy that the customer comes first.....I would still be one.......BUYER BEWARE!!!!!

ChasD

1 de abr. de 2014

My wife and I went to Honda Gallery to test drive a Honda Accord. We have had Toyota Camry's for many years but based on the reviews of the redesigned Accord we decided to see for ourselves how good it was. Pierre Louis was the salesperson who reviewed the car and took us for the test drive. We explained to him that if we decided to purchase the Accord we would give him the opportunity to sell us the car before we sent out emails for pricing to other Honda dealers. He thanked us for the opportunity.After test driving the Camry and doing a second test drive with Herve, we sent an email with the price we wanted to pay based on our pricing research of the Accord. We were able to agree on the pricing and purchased the car.Throughout this whole buying experience Herve listened to us and aligned his selling approach with our buying approach. In our experience a unique situation when buying a car. Junior Rodriguez, the business manager, at the request of Herve, also aligned his approach to our wishes.

artac

28 de mar. de 2014

I've been to many dealerships over the last 30 years and found Honda Gallery as my top choice for cars. Sully is a top salesman. He made us feel part of the Gallery family. To be totally honest the full staff at Honda Gallery made both of us happy.

mpenney43

27 de mar. de 2014

Carlo and Sully were fantastic in providing clear and concise pricing information and the paperwork process was seemless. Great experience from start to finish! I'll recommend the Honda Gallery to anyone.

XOHDA

26 de mar. de 2014

I had only positive experience throughout the entire purchase process of my new Honda, starting with the internet department and ending with the sales. Highly recommend Honda Gallery!

chealey08

26 de mar. de 2014

Every time my family has our honda's serviced, Leah Blackler is always so friendly and knowledgable. We always look forward to catching up with her for a few minutes when we come in! This past visit, we were there to re-lease our CR-V as well and had the good fortune of working with Herve, who was great!! His calm demeanor and vast knowledge helped us glide through what is normally a stressful process stress-free. We will definitely be back to work with Herve again! Thank you for another great experience!

MBKimball

25 de mar. de 2014

This is the second car I've leased through Honda Gallery and the experience was excellent. Brian was very helpful and the process was smooth and quick.

MrXR

22 de mar. de 2014

I give these guys a 5 STAR rating through and through. To be honest I was tired after working a long day and irritable and visit the Honda Gallery dealership after work. My wife wanted to trade her vehicle in for something more accommodating for her particular needs and I could have cared less if we made the deal that night or not. My sales associate was Herve and he was really cool even though I came off short. He was a really great guy to work with and he ensured me and my family (wife and kids were there) were all comfortable while he and I worked out the deal. I also met with Nick, the finance manager and he also was great to work with. I got the vibe that these guys were just real people doing business...NOT 'pretend to be nice' people just for the sake of a sale.After I traded my wife's car in and bought the new one, Herve delivered it to me the next day. The car came with a full tank of fuel, it was cleaned inside and out, and Herve continued to be excellent. Bottom Line: Outstanding service, a great price for the car, and I highly, HIGHLY recommend these guys!

bethhosman

20 de mar. de 2014

My husband and I felt that we were well taken care of starting with the very first phone call to this dealership. We have leased a new Honda and we will definitely return to Honda Gallery in three years to continue our relationship with this dealer.

idivan

14 de mar. de 2014

The staff was friendly and professional and helpful. Hervey especially was very responsive. Tigran also spoke with us and as the General Sales Manager he was helpful. Overall a positive experience.

juleca623

14 de mar. de 2014

Great experience, pleasure to deal with, made the process of buying a new vehicle a pleasurable one. No pressure, no stress, highly recommended. Would refer more people to the Honda gallery without hesitation.

michtom621

11 de mar. de 2014

All employees I dealt with were friendly, knowledgeable, and more than happy to help. I had a VERY bad experience the last time at another dealer so this far exceeded my expectations. I went in on Saturday and drove away on Tuesday a very happy and satisfied customer. Herve made the whole experience easy. He was up front and honest didn't beat around the bush and was not a pushy sales person. Overall my experience at Honda Gallery was phenomenal and wouldn't consider going anywhere else!

nortond396

9 de mar. de 2014

Brian worked with me in determining whatauto best suited my needs. I had a pilot and now the kids were gone I wanted to downsize. He recommended that I look at a CRV because it had several of the features that I like on the Pilot such as leather and 4 wheel drive. He made along with the rest of the crew a overall good experience. When I completed the transaction, I felt I had made a good decision and the dealership would be there in the future to support the Honda product that I had leased. After driving it for a week, I'm really happy with some of the new features in the car like bluetooth connectivity and the backup camera. I will recommended this dealership to my friends and associates.

bmer207

8 de mar. de 2014

A friend recommended the Honda Gallery to me stating she would go no where else and that the Honda Gallery made buying a car a "pleasurable experience" and that I see Brian Sullivan. This being my 6th new car purchase, I have learned to be cautious. Although I would never label car buying a "pleasure", I went with an open mind. Brian, "Sully" was readily available and attentive to my needs. He was patient and answered all of my questions. I test drove 2 vehicles, an Accord and a CRV. I actually left and went on to other dealerships in my new car search but returned to Honda Gallery. I found Sully and the Honda Gallery easy to deal with. When I returned to the Honda Gallery, I found Sully with other customers. I had no appointment and was in no rush. Seeing my husband and I, Sully placed his customers with a coworker and came right to us to help. No one gives a car away however I found that they showed genuine interest in my business and was surprised to come to an amicable agreement so quickly. Over the years, dealing with many car salespeople and their tactics, I have become suspicious and I have no problem telling you that I do not make any salesperson's job easy and have no problem walking out. I found Sully and the Honda Gallery hard to walk away from and found them a pleasure to deal with. After dealing with other dealerships, I found Sully and Honda Gallery had answers to my financial questions without the grueling back and forth (or maybe just a little) and asked the right questions of me. I had never leased and went with the intention of leasing. After relaying the numerous benefits of leasing to me, and then listening to my needs, Sully actually suggested I buy. I ended up buying and am happy with that decision as buying was a better long term financial decision for me. He then made the car right and the price right.I would recommend consider the Honda Gallery in REading and that you see Brian "Sully" Sully.

Tchisholm

1 de mar. de 2014

It was a good car buying experience. We got a 2014 Honda Accord Hybrid and it is a great car. The review requires one more word.

dschiazza

28 de feb. de 2014

This is the 4th car our family has purchased from Honda Gallery, and we've always had a great experience with the sales team. Very friendly & reasonable, feels like family. We've worked with Junior & Carlo before, and worked with Kerry & Carlo this time. Great job guys - thank you!

kabrady18

28 de feb. de 2014

Brian is a excellent salesperson. He had a answer for any question and was excellent at keeping things moving forward during back and fourth of price. I will work with him again.

Frawls

27 de feb. de 2014

My wife and I were in the market for a lightly used car and weren't looking forward to dealing with anyone at a car dealership. We had settled on a Mazda 3 Sport hatchback. We knew what we wanted and didn't want anyone trying to oversell us or waste our time. The Honda Gallery in Reading had a 2010 Mazda 3 in their used inventory and the price was easily the most competitive in the area. We worked with Carlo and Arthur in sales and Junior and Nick in finance. These guys are knowledgeable but very genuine and personable as well. Everything was done timely on their end. They were extremely communicative and they worked with our insurance company and lending institution to ensure a smooth process. Plus, theyre all extremely down-to-earth guys. We felt as if we were buying from a trusted family member. We thoroughly enjoyed sitting and talking with all of them while we were getting the deal done! We highly, highly recommend considering buying through the Honda Gallery!

mag81210

26 de feb. de 2014

Brain & Anthony made my purchase very smooth and easy. Both were very knowledgeable on the leasing agreement and other questions I had. I love the car and would definitely recommend a friend to these two.

MJMurphy

26 de feb. de 2014

Working with Adolfo was great so we came back and purchased a 2nd car in the past year because of their great customer service. Carlo was also great when it came to finalizing everything and making it a smooth and quick sale. I will definitley recommend them to all of my friends!!

hmboudreau

26 de feb. de 2014

What initially began as a negative car buying experience for me was instantly turned around when I met with Herve. His professional manner, knowledge about the vehicle, and no-pressure sales attitude made my car-buying experience pleasurable, and I will definitely recommend him and Honda Gallery to friends and family who are in the market for a new or used vehicle.

dbrown516

25 de feb. de 2014

purchased a new honda accord EX-L. work with Frank, Tigrun and Rob was sales person. Rob is great, friendly knowlegable and honest. I had great pricing on the car purchased and a very fair trade value my car. I highly recommend Rob and honda gallery if you are in the market for a Honda.

suzy1826

25 de feb. de 2014

I leased a 2014 Honda CRV. Matt Peterson was extremely helpful and knowedgable. He helped me make my decision, as I was still on the fence about leasing this vehicle. Nick Haley was also great. He got me through the financial aspect swiftly and answered all my questions. Everyone we met at the dealership were friendly and funny. This made the experience an enjoyable one.I will highly recommend this dealership to all my friends and family.Thanks guys........LOVE my new ride!!!!

melissa144

20 de feb. de 2014

My experience working with Giancarlo was great! He absolutely answered all of my questions and worked very hard to get me into my honda accord! I couldn't be happier with my purchase!

tfmaffei

17 de feb. de 2014

Herve and Tigran were outstanding--knowledge, service, courtesy and professioanalism They turned me back to Honda, which is my fourth Accord and I keep them for 7 years! Talk about loyalty BUT since my kids are through school and my mortgage is paid off, I looked hard at "moving up" to a "luxury car" I researched, checked out You Tube reviews and drove Audi, BMW and Mercedes. Then I walked into Honda Gallery and was reminded what a great car and value the Accord is and what a pleasure it is to deal with highly professional no pressure salespersons. I did buy the V6 Coupe. What a car! It has more technology than the luxury cars I drove (I was comparing it to the Audi 4, the BMW 3 series and the MB CLA) The camera in the right side mirror that displays on the big screen the lane on the right side is amazing and is the only one of its kind. The fit, finish, standard features, and efficiency are top notch. Herve was the best. His skill and welcoming personality is a winning combination. He never pressured me but let the car sell itself but he had all the answers and was so pleasant to deal with. I had a few special requests because I wanted some work done on my 2005 Accord which I am giving to one of my grandkids. I wanted it inspected, detailed and checked. Tigran closed the deal for me when he said, "We'll have that car (already in very good shape) looking like new and I will make sure the price is right. He came through,, including delivering it to my daughter's driveway for me! And the old Accord looks almost as good as the new one. I am a big fan and have spread the word.

jimmyyang

15 de feb. de 2014

I purchased a Honda Ridgeline on 2/9/14 from Honda Gallery in Reading MA my sales associate was Matt Peterson who was very helpfull in answering all the question i had. I would recommend Honda Gallery and Matt to all my friends who are looking for a Honda.

Learywr

12 de feb. de 2014

Friendly greeting when entering the dealership. Showroom is well laid out, bright and welcoming. Herve (sales person), Junior (Finance) and Frank (Manager) were all very friendly and attentive to my needs / wants. Herve explained and showed me the different models and options available, without pushing me in one direction or another. I went for the CRV EX-L with Navigation. An offer was made on the selected vehicle and accepted without all the drama. I did have one small question when completing the paperwork with Junior. Junior immediately told me to stand by one second while he went to get Frank the manager. Within 5 scones, Frank cleared up the question, asked me several times if I was satisfied, and all was done. The new vehicle was ready for pick up when promised. Herve made sure he went over all the features and options of the car before I left the lot. Herve made me promise to return to fill up the tank again, as the gas gauge was not quite pegged out. (I think it was shy 1/2 gallon.) Herve followed up with a phone call the next day to insure we were happy with the car, followed up by a thank-you card in the mail the next day. I have purchased many cars in the past. This was by far one of the best car buying experiences I have had. I would definitely recommend this dealership.

terryb62

11 de feb. de 2014

Just a great experience no pressure all around good people ! I would recommend Herve and this dealership to my friends and familyThank You !Terry Brown

tmcallaghan

5 de feb. de 2014

I decided to buy a new car and compared the Honda Accord to the Mazda6. The salesman, Erick, was exactly what I wanted, not pushy just helpful. He was respectful of my time and got me a fair number on my trade quickly. I came back after checking out the Mazda, having decided to buy the Accord. The paperwork was quick and painless. Also, Carlos was fast getting us to a final number that I was comfortable with.

Mica89

30 de ene. de 2014

Sully was very friendly and easy to get in contact with. He really helped smooth out the process of getting a new car and did the best he could do at all times. Sully collected the required information needed via phone in order to speed up the process in the evening when signing forms. We saw Junior to go over all the paperwork and sign, he was also very friendly and approachable.

member6498149

29 de ene. de 2014

Hi Honda, Gail and I would like to say thank you to Brian Sullivan and his manager Frank McLaughlin for their expert knowledge of pleasing a custumer such as my wife and I looking to upgrade our position from a 2003 Honda CRV. Our introduction was very comforting meeting Brian Sullivan as our sales representative. Brian proceded in a very positive direction, introducing us to a 2011 Honda CRV, with no pressure of a sale. The pleasure was ours to enjoy reaching an agreed price that was affordable to us, which was excepted by Frank McLaughlin (manager), to move forward and purchase a newer vehicle and also be offered a fair market value toward our Honda 2003 CRV as a trade-in. Thank You, Gail and Rich Rivers

mguarin

28 de ene. de 2014

I write this review as a follow-up to our experience at Honda Gallery. After we purchased a Honda CR-V, we soon discovered issues with our tires and had to replace them at our own cost. We then told Honda Gallery about our concerns and Tigran worked with us to reach an amicable agreement to repay us for our inconvenience. We would consider Honda Gallery for the next time we need a new car because they do show a commitment to good customer service.

RachelDWoolbert

27 de ene. de 2014

My overall experience with Honda Gallery, espcially with client specialist Brian (Sully) Sullivan was perfect! He was honest, knowledgeable, direct, and did not pressure me at all to get into my new 2014 Honda CRV. "No pressure" sales guys are the best, and Sully fits the mold. He was quick and responsive to all of my concerns - even before I had a chance to express them. Brian was able to not only get the exact color car (and more importantly the price) I wanted, but he delivered all of this in the shortest amount of time. A lot of dealers will close the deal and push you out of the shop once the dotted line is signed, but even after everything was said and done, Brian took the time to show me the ins and outs of the car no matter how many questions I asked. I would recommend Sully in a second. His personality and his charm made the whole car buying experience a lot of fun. No headaches with this purchase, and I owe that all to him and his team.

Bob1952

25 de ene. de 2014

Very easy to deal with. Both Brian Sullivan and Frank McLaughlin satisfied my needs. Working with Junior was quick and to the point. It was the shortest time I have ever spent in Finance.

jrbarrett47

24 de ene. de 2014

This was our first purchase from Honda Gallery and we were working with another dealership up until our visit. The level of service, attention to detail and the product knowledge demonstrated by Brian Sullivan was outstanding. We appreciated his assistance in finalizing our selection of the model car, which was not certain when we met him. It was the Internet pricing that got us in to the dealer, but it was the salesman's personality and personal attention and his product knowledge that sealed the deal. The GM was great. The entire experience was far above expectations and we will be certain to do business with this dealership for our next purchase and we will tell our friends of our positive experience. Thanks to the sales team at Gallery!

patriciadolan

16 de ene. de 2014

Mr. Marcello and Mr. McLaughlin contributed to a very pleasant and professional experience. Considerate, prompt, world class service, responsive, congenial, exceptional attention-to-detail are the adjectives I apply to my experience in trading in my previous vehicle and purchasing a new one. Very courteous and diplomatic. Mr. Marcello is a great Honda Ambassador to walk in clients and long term clients such as my family and I would highly recommend him to colleagues and acquaintances. Mr. McLaughlin is the seasoned professional who takes the time and personal touch to thank clients for their business and exudes the sincerity and responsive that makes him the reason the Honda Gallery is the success that it is. On a scale of 1 to 10 I would rate my experience an 80. Please acknowledge and reward those two gentlemen with the appropriate compensation. They are great representatives of the Honda organization.Kind Regards,Patricia Dolan Neil

StephaniePettee

16 de ene. de 2014

My family gets all of their cars from honda Gallery and everyone has always had a great experience. I knew that when I was looking for another car, it would be the first place I would go. It turned out to be the last! The service was excellent and I would absolutely recommend going to Honda Gallery as the first and last place to buy a new or used car!

anngallagher1

16 de ene. de 2014

Brian Sullivan (Sully) was great. Absolutely no pressure. Sully couldn't do enough for me. He was fun, yet knowledgeable. He got me into the perfect car for me even though I was there looking at something else. He made the transactions "painless". This was one of the happiest car buying experiences I ever had. I will certainly seek out Sully for my next car. He was efficient, quick and took care of lots of little details. He was especilly nice to three generations of my family, and they eren't buying anything.

pjudge

15 de ene. de 2014

Keep returning to the Honda Gallery. My daughter and I have purchased a number of Honda Civics over the years. This visit was for my wife to lease a new Honda Accord, for the fourth time. Low key, but informative assistance by all involved. Pleasant, comfortable atmosphere. Left no question unanswered. Highly recommend.

aacaldar

14 de ene. de 2014

We purchased a 2012 Honda Civic that we saw in a online ad. Herve answered all our questions and provided detailed history and other important information about the car. He was a pleasure to work with throughout the entire process. He made sure the vehicle was ready as promised when we were scheduled to pick it up and took care of a minor issue with one of the hubcaps.Junior was efficient with the finance process and got us a great rate on the loan. He was also a pleasure to work with.

glennshenloogian

14 de ene. de 2014

Arthur was a knowable salesperson He asked the right questions for me too make the right choice on selecting a new Honda.Frank the Sales Manager was easy going and eager to make a deal that would please me as a returning customer.Junior completed the finance paperwork in fast and complete process.I would be happy to send a friend or family to Honda Gallery

Gruv2music

9 de ene. de 2014

I really enjoyed working with Herve. He made the car buying process easy and stress free. I am thrilled with my new CRV and I am very happy with my purchase.

spettee

6 de ene. de 2014

This is our second car purchased through the Honda Gallery with Brian Sullivan "Sully" as our salesman. I know for a fact that as long as we are within driving distance to this dealer we will shop nowhere else! We went in New Years Eve Sully and Mr. Tong made sure that we left that night with our car no matter what hoops they had to jump through. While waiting we were offered Coffee numerous times by multiple staff and salespeople. We were allowed to test drive the vehicle without the pressure of a dealer and were told to take our time and get to know the vehicle. The finance people worked with our budget and brought the car to an acceptable level for us to drive away in it that night. Anytime someone asks me where they should go for a car I always suggest Honda Gallery.

jennypalermo

3 de ene. de 2014

I came in with a problem with my Honda Fit that was a bit trying for everyone. My husband and I have a 15month old daughter, Ella, and were starting to feel a bit cramped in the Fit so I wandered over to the showroom and sat down with Sully to inquire about trading into something a little bigger. When I explained to him what the next few years were going to look like for our family, he was able to find something that fit our needs, a 2013 Blue Honda Civic.We'll definitely come looking for Sully when we're ready for another car!

lane9955

3 de ene. de 2014

Overall experience great. I feel we were treated fairly regarding price. Sales and business office did not pressure to buy car, options or add-ons. We would recommend this dealer to others.

reba301

3 de ene. de 2014

We had a great experience with Brian Sullivan and The Honday Gallery all around. Brian Sullivan is the best, he listened to what we were looking for, he was helpful with all our questions and helped put us into a brand new car at an unbelievable price. Once we purchased the car, he walked me through all the bells and whistles and am looking forward to my future experiences with him and the Honda Gallery as I will be back to take advantages of the extras that are offerered, car washes, car cleanings and car servicing. I highly recommend the Brian Sullivan at the Honda Gallery as well as the dealership itself.

jtsox78

28 de dic. de 2013

Very positive experience working with Herve, Anthony and the manager on Dec 13-14. I had a set price in mind for my new Pilot and my trade-in and they gave me what i wanted. All three were friendly, did not push me in buying the car - I just told them that if the price was right, i would be back the following morning and I did! I would recommend all three and the dealership to all.

sairamt

22 de dic. de 2013

Florian is new to sales however tried his best to get a great deal. Everyone was very friendly and cooperative from their business office team to employees in service.

kha10686

18 de dic. de 2013

I was referred to Honda gallery in Reading, by a friend who is a valued customer there. This was my first car purchase and this dealership exceeded my needs and expectations. Extremely satisfied in choosing Honda gallery of Reading. Their customer service was superb.

jacknorasarah

16 de dic. de 2013

I cannot possibly say enough about my experience with Carlo and Rob at Honda Gallery. I was trading in a mini-van for an SUV and I researched all of my options fully. I looked at every make and model within my price range and with the features I wanted. As a loyal Honda owner, I was thrilled to see that all of my "homework" pointed me in the direction of the Honda Pilot. However, as a hard working single mom I had to do a lot of work on getting the best deal not only for my trade in but also for the new purchase. After visiting several dealerships, researching online and speaking to other Honda owners, I am highly confident that I got the best deal possible. Rob and Carlo worked hard to find me the best Pilot within my price range and they gave top dollar for my mini-van. As a result, I was able to purchase my very first NEW car!!!! Additionally important was my experience at the dealership; I visited twice and each time I was truly treated with respect and understanding. I was not pressured to do anything or make any decisions quickly. This is unlike every other dealership I have ever experienced. The experience was as stress-free and laid back as possible.The day I purchased my Pilot, I was able to drive away in it! My dad was with me on that day and has purchased many cars over the years; he was amazed by the financial deal I got and the TLC that the dealership - and most notably Rob and Carlo - provided us. He also feels as though it was the best experience he has ever had in a dealership. It is without reservation and full confidence that I endorse Honda Gallery to you -- you will be thrilled to know Carlo and Rob. Enjoy your new Honda!!! :)

Lindaakalucy

6 de dic. de 2013

We shopped another Honda dealer prior to heading to the Reading Honda Gallery. We were greeted by Brian Sullivan Aka "Sully" as we entered the showroom. We walked the lot to view a used vehicle, and decided to test drive a new instead. The test drive was great, and we decided to purchase the vehicle. There was no pressure to buy, and I thank God the days of the salesman with the rosary beads in their pocket are gone. Sully was down to earth, and easy to do business with. We even returned the following day to go over the paperwork, and Anthony Sacco was great explaining all the numbers in the paperwork. Having bought many new cars, this was by far the most pleasant experience yet. They were professional without being pushy. We will recommend the dealer to anyone we know shopping for a car. Thanks once again.

nilee

5 de dic. de 2013

From the moment I walked into Honda Gallery, everyone I walked past said hello, and smiled. Tegrin started off my positive experience by smiling at me through the window as I walked by. He set the mood of the place, and later proved to be a very fair man. Eric Joseph was a great salesperson, and even when I went back for my inspection sticker, he took the time to answer some questions I had about the navigation system. He was knowledgeable, patient, friendly, and professional. Herve and Mike were also wonderful and shared these attributes. Anthony in sales was very friendly and answered questions I had about the extended warrantees which I purchased. Casey was also pleasant and patient as he explained things to me. I must say that this was the most pleasant experience I have had buying a car, and so far I love my Honda Civic!

Cadycarr12

2 de dic. de 2013

Dealt with Sully and he went above and beyond helping me to lease a car. Very knowledgable and friendly dealer..everyone I came into contact with was extremely helpful and they care about their customers. Would highly recommend this dealership for all car needs....went in on Saturday and had my new 2014 Honda CRV by Monday at 1230...can't say enough about this great dealership.

Shaunaphogan

30 de nov. de 2013

Carlo made us feel comfortable yet stayed professional. He took the time to hear our needs and worked with us to make a mutually beneficial deal.

ghd94

30 de nov. de 2013

knowledgeable sales person who treated us with respect and knows his business.he called when he said he would, did what he promised and overall was a great guy to deal with. we recommend him highly!

tkates

26 de nov. de 2013

After our car died, my husband and I began the search for a used Subaru at a good price. Our research led us to Honda Gallery, which had a good price for the type of car we were looking for. We were paired up with Herve, who showed us the car and helped guide us on a test drive. He answered all of our questions and chatted with us as we waited for paperwork. Herve is a newer salesman, and that is part of the reason why you should seek him out if you go to Honda Gallery. He is candid and friendly. Herve has a true interest in people, which shone through in our interactions with him. He does not have the seasoned salesman vibe that his colleagues have, which made buying a car from him a much nicer experience than I was expecting. I would highly recommend asking for Herve if you're in the dealership.

VanToPilot123

22 de nov. de 2013

This was my second vehicle purchase from Honda Gallery, and I was once again pleased with the service and price that I received. Florian and the rest of the team worked very hard to find the Pilot that I wanted at a reasonable price.

guillyortiz

18 de nov. de 2013

From the moment we arrived at the Honda Gallery we experienced excellent customer service and friendliness. We were looking to trade in our current vehicle for a newer one without spending too much money. Mike and Giancarlo were able to put themselves in our shoes and offer a great trade in deal for our older car and overall deal for our new CRV. Junior the Finance Manager was very informative on the warranties and additional options available. Overall a great experience, we love our new car and would definitely shop at Honda Gallery again.

Jleslie8

17 de nov. de 2013

Had a great experience at Honda Gallery in Reading. This is the second car I have purchased at this dealer and will continue to shop here in the future. Brian Sullivan and Junior Rodriguez provided excellent service. I am very pleased with my new vehicle and would absolutely recommend buying a car from here!

strumma

15 de nov. de 2013

I went to Honda Gallery to discuss my options with my current leased Honda Accord. I really didn't expect much because I was just about at my lease mile limit, and still had 10 months on the lease term and didn't think there was much Honda Gallery could or would do for me. Boy was I wrong. From the moment I sat down with Florian, I felt at ease and a sense that he truly wanted to see me get what I wanted and what would make me happy. He listened carefully to my concerns, and to what I could afford. Never at any point during the negotiations did I feel pressured into doing anything that I didn't want to do. I felt as if everyone worked collaboratively together on the deal to ensure it was mutually beneficial. Everyone that I worked with was a pleasure. I would highly recommend Florian and Honda Gallery for anyone looking for a new/used car. I look forward to working with Florian in the future.

JacobBarnett

11 de nov. de 2013

I had a great experience here - the staff was friendly and helpful, and I was offered a good deal on exactly the type of car I was looking far.

sammiepants

5 de nov. de 2013

Sully was great and easy to work with. I knew what I was looking for and he was patient and worked throught the details with me. Carlo was excellent at explaining my options and Junior closed the deal efficiently. All were straightforward and made the deal easy. So far, I am very happy with the certified pre-owned vehilce i purchased.

DebRisotti1

4 de nov. de 2013

My husband and I recently purchased two vehicles from the Honda Gallery.Our salesperson was Brian Sullivan. We have purchased 4 cars from Brian over the past several years.Brian is experienced, informative, patient, and easy to work with. Once, we decided on the cars we wanted, we worked with Frank McLaughlin and Tigran Airapetian to agree ona price for each vehicle. They were fair and very easy to work with. They each made our experience of purchasing a car as painless as possible. Our paperwork was handled by Junior Rodriguez and Anthony Sacco, both , were efficient and organized.Our rating of the highest #5, was well earned and deserved.I highly recommend Honda Gallery and our sales rep, Brian Sullivan . Thank you for the excellent customer service !Deb and Jim Risotti

wesleyjw

3 de nov. de 2013

I selected Honda Gallery for the purchase of a new car after a search of dealership reviews on the internet. After meeting with Florian Cela the sales person assigned to me, I was comfortable working with this dealership even thought there were other facilities much closer to my home. Florian was present to my needs, patient with me as I processed making a difficult decision. He was extremely helpful and informative as I had owned and driven my old car for 17 years. I have purchased a 2013 Honda Civic Sedan EX-L and was comfortable working with the entire staff and feel that they provided me good service on all levels. For example, upon delivery Florian spent more than two hours going over every aspect of my new car to make sure that I was comfortable with it's operations. I will continue to use there service and recommend them to my friends.

mplranger50

2 de nov. de 2013

Got a great offer on a new car. Service was exceptional. I already bought a new Honda Civic in 2009 so I new the Honda Gallery was the place to buy my new 2014 Accord Sport.

bmish35

31 de oct. de 2013

Couldn't have had a more pleasant experience! Robert and Carlo both provided service that was second to noneproviding a very smooth and friendly experience.

Angkstop

26 de oct. de 2013

Sales professionals were Informative, friendly and accommodating. They answered all our questions and then some. We were provided with lot of information and options to best suit our specific needs. Thank you

janefoti

25 de oct. de 2013

I brought in my vehicle 2010 Honda CRV in for a recall and to remove the sap from the vehicle. Leah Blackler was the service consultant and was very professional and had the vehicle cleaned and the recall completed in a very timely manner. I was very impressed with the service.

adunn22

25 de oct. de 2013

I recently leased a CR-V from the Honda Gallery and I was extremely pleased with the great customer service I received from Brian Sullivan as my sales consultant. Right off the bat he was extremely helpful to my husband and I, answering any questions we had and explaining all of the features the car has to offer. Brian made the whole experience stress free and easy. He went through all of the options I had in regards to keeping my payment low and the outcome was great. Brian really made sure that we were happy with our whole car buying experience and I would definitely recommended Brian and Honda Gallery to family and friends.

Rosemary68

24 de oct. de 2013

It was a pleasure dealing with Herve. He didn't pressure me at all and was very knowledgable. Anthony Sacco was also great to deal with,he was very personable and genuine. There was another person,not sure of his name that was quite knowledgable and helped get the color I wanted from another dealership.

Hetalpatel

24 de oct. de 2013

I am glad i bought my first Honda car from Honda gallery dealer. I am fully satissfied with the purchase that i have made from here. the guy Florian Cela gave me enough information about the different product to make the decision what i want to purchase. Very friendly employees. I have recomend my family and friends to purchase from here only. Very very nice in paying attention in their customers and helping out in all the documentation work. It was really a great experience buying car with honda gallery.

bobby10

22 de oct. de 2013

Adolfo Cabrera is the finest car salesperson I have ever met. He treated me like I was his father.Taking time to show me the differant models and making sure I was comfortable with my selection.He assisted me through the whole process. He also spent over an hour with me on the delivery explaining how each item worked. He also has followed up with phone calls after the purchase to make sure everything was ok with my Honda AccordI would highly recommend if you are in the market for a Honda drop over to Honda Gallery in Reading Ma and ask for Adolfo Cabrera.Thank you,Fred P.Boston Ma.

SaniyaBilash

21 de oct. de 2013

After having done a considerable web search on Honda's, and carrying the printed stats and reports with me, I went to Honda Gallery in Reading MA. looking for a Used Honda Pilot. The sales Manager was dressed poorly, and I thought he was a service technician or Janitor. He was rude. Sales Rep: Robert was nice and friendly. Because of the manager I just walked out with my wife and daughter.

Abbott1384

21 de oct. de 2013

This is my second car from here this year and I had a great experience and also would recommend some of my friends to go down to here when they are ready to buy another car

PaikerDR

21 de oct. de 2013

Herve was helpful, friendly, and really worked on our behalf to find a proper vehicle for my cousin (who speaks little English). Given the complexity of paperwork, trying to find something for my cousin, and juggling multiple schedules, Herve really went the extra mile to work around our schedules and needs. I actually felt bad for the number of times I went back and forth with him trying to coordinate, but he always called back when he said he would and I never sensed a single complaint. We really appreciated all his efforts on top of his professionalism and friendliness throughout. I work in an industry where how you serve customers differentiates the excellent from the good, and Herve was excellent. He was consistent and never missed a beat in his help towards us - fantastic.Carlo was helpful in working with us to find a car with a realistic price point and was straightforward and no-nonsense - all good things and it made our decisions easier and respected the time of all parties involved.Junior got us in and out and despite being busy with a full load of customers, he was also willing to fit us into schedules (due to my/our time crunch and lack of availability) and was informative as we were trying to figure out some aspects of registration particular to my cousin being an international student. My cousin absolutely loves the pre-owned Honda, was happy with the price, and our entire experience affirms that we made the right choice in doing business with the Honda Gallery. Everyone appeared to work as a team and we're happy we didn't need to go anywhere else!

Rgrava

17 de oct. de 2013

Great experience, Sully was great. All of the staff was very friendly and willing to help us any way they could. Junior was also very helpful, and explained our lease fully. Great overall experience. Thanks again Richard Grava

jvdimatteo

17 de oct. de 2013

My wife and I had a great experience at Honda Gallery from the minute we walked in. There was a very friendly greeter there, and we were able to speak with Cory the manager, who told us about Honda Gallery. He then introduced us to Rob, who was the best sales consultant I've dealt with when buying a car. His knowledge of the product was second to none, he was able to build a great rapport with my wife and I, and he had a general concern for what we wanted to buy and made sure we were getting the car we were looking for. We also worked a bit with Carlo, who also did a great job helping us get the perfect deal for our budget. Finally, I worked with Anthony in finance who helped explain all the paperwork thoroughly and gave me options for add-ons, but was not pushy at all. I'd recommend Honda Gallery to anyone I know who was looking to purchase a car!

smaug110

15 de oct. de 2013

I loved my experience at the Honda Gallery in Reading!! From the receptionist that you meet, as soon as you walk in, to the timely way that they assign a salesperson to help you with your needs. I had to come back during my lunchtime to finish off the deal and was concerned that I would not make it back to work within the hour, Junior and Herve had everything ready for me to sign and drive, so I made it back on time!!! I LOVE my 2011 CR-V and I'm very happy with the coverage deals that they were able to work out for me!!! I look forward to continuing my relationship with the Honda Gallery of Reading!Thanks everyone!Cindy Photopoulos

mweeks234

15 de oct. de 2013

Everyone was very accommodating and went the 'extra mile' to help me, which was very much appreciated. I would highly recommend the folks at Honda Gallery as well as Herve any time.

undie

8 de oct. de 2013

EXCELLENT experience at the Honda Gallery. I dreaded the thought of purchasing a car through a dealership again due to a past negative experience.Not this time. Purchasing my Honda was a smooth process. From start to finish. Frank, Brian,and their coworkers were professional, courteous,and very helpful. I will be recommending this company to all my friends and family.

ssaravo

7 de oct. de 2013

From the moment I inquired about buying a car on the phone to walking out the door with my new car my experience was exceptional. My sales associate Ryan was just great. He went above and beyond and provided excellent customer service. Also, Ryan brought over Carlo to go through some numbers and I braced myself because I am very familiar with purchasing cars, and I figured he was going to give my the usual deal of talking numbers and not getting anywhere. But I was pleasantly surprised that that didn't happen. The numbers were provided to me, and our negotiations were smooth and direct. In closing the deal, Anthony Sacco processed the paperwork quickly and accurately (can be a long drawn out process, but it was not this time). I would highly recommend this establishment to anyone who is looking to purchase a new car. I will most definitely go back for my next vehicle.

aimeedelorey

4 de oct. de 2013

Great experience! Matt Petersen was honest and easy to work with and I feel good about the deal. I hope to always by my cars at this dealership. My new car is great too!

iddaka

2 de oct. de 2013

I have purchased 2 vehicles from this dealership. I purchased a used 2005 Accord in 2012, buying it was a good experience. I went in for an extra 2-year bumper-to-bumper coverage for the car at an additional cost since it was not certified.In 2013, I traded in the Accord for a 2008 Odyssey. The Sales experience was good again. Since this was a certified vehicle, I did not need to transfer the extra coverage from the Accord. Since I had used it only partly, I was told during the Odyssey sales cycle that there would be a pro-rated refund of the money I had paid for it.The bad experience happened in 2 ways -1) I never got the refund back for the coverage on the Accord. I am not sure if that was just a tactic to buy from here.2) Recently I had some battery trouble and got AAA for a jump start. I was advised to get the battery checked immediately since there was a sticker on the battery "100 months warranty" and AAA did not want me to buy a battery if I had one under warranty. When I went to the dealership, I was told that the "battery was not bought with the car" (???!!!). When I pushed back, I was told battery and consumables were not covered in the warranty. Luckily, I did not have to replace the battery. But when I have to do it, guess who is getting my business?? AAA

Liz921

1 de oct. de 2013

This is my second purchase from Honda Gallery of Reading and obviously I had a great first experience because I returned for another. I also sent my daughter-in-law to Honda Gallery. This second purchase far exceeded my expectations. First let me start with Brian "Sully" Sullivan. He's not your typical salesman type but rather your friend that happens to sell cars. I really hate walking into a dealership and have the sales person speak to the person sitting next to me just because he's a guy when I'm the one buying the car. Sully has NEVER done that, he treats me with respect...I like that! He walked me through the whole process and taught me all the bells and whistles. Next was Junior Rodriguez. I love this kid! He's the finance person as well as the added on extras person. He was so pleasant to deal with. He got me the extras I wanted and felt I needed without being pushy (I don't respond well to pushy!). One last thing...I need to give a shout out to Frank McLaughlin too! He is very friendly and makes you feel at home. I'll continue to send friends and family in to see Sully and the rest of the Honda Gallery Crew! I would recommend them highly!

SGCampbell02132

30 de sep. de 2013

A very enjoyable experience. No issues with any of the staff. Sully wax exceptionally helpful in all areas and answered all questions. The vehicle was ready when promised.

deathsfuture123

29 de sep. de 2013

I bought a new Honda Accord 2014 from Gallery Honda. I felt that the price point was fair and "Carlo" came out of the office to "make the deal happen." I really felt that Adolfo. my salesman, was all about finding the best deal for me and not just padding a paycheck. The process to get the registration took a little long and by the time it was done it was after 5pm. This became an issue because the service department was not doing inspection stickers any longer that evening. Adolfo "sweet talked" the service guys into doing the inspection. Honestly, that was a major difference between me being happy and being "put off" having to come back to get the inspection sticker. I truly think that they did everything to win a customer.

jm01845

27 de sep. de 2013

It was great working with Brian "Sully" who made turning in my Honda CRV (from Honda Gallery) for a brand new leased Accord extremely quick and easy. Although he had another commitment to go to on that evening, he stayed late to make sure all of my paperwork wad done correctly. After I picked up my car, he followed up to verify that I understood how to use all of the features of the car. This is my second purchase from Honda Gallery and I have been satisified with the quality of their service and their follow up. I will certainly recommend them to friends who are interested in a new car.

court326

26 de sep. de 2013

Overall experience was great. Everyone was polite and accommodating. Slight misunderstanding during our initial visit regarding the finances but Junior was able to correct it. Herve went over all the car features with me and made sure there was a full gas tank. Great customer service.

Lieutenant123

25 de sep. de 2013

Internet Sales called and gave a great price. We went there and dealt with Erik Joseph (Sales) and Frank McLaughlin (Sales Manager), who were both professional and honored the sales deal given over the phone. Very impressed with Honda Gallery, simple and easy do deal with.

Deana22

22 de sep. de 2013

I went into Honda Gallery knowing my credit was bad and the odds pretty much stacked against me, but I was dreaming big and still had 3 requirements before I purchased a car. I was introduced to Brian Sullivan and instantly felt a connection. I explained my situation and he said he would do his best. And that he did! It wasn't long after I was sitting down to sign papers on my 2013 Civic, with all of my requirements met. I was full of anxiety and nerves but Sully took his time and went over everything with me making my experience very comfortable. Everyone who assisted me in the sale was fabulous. I would recommend the Honda Gallery to anyone buying a car and Sully is the man to see to get the job done! Thank you to all who helped I absolutely love my 2013 Honda Civic LX!!!

bdkn9

22 de sep. de 2013

Best experience! Price as quoted (e-quote), same day delivery, straight forward sale. All staff I encountered at this dealership were positive and friendly. Kudos to the honda gallery!

wrg3529

21 de sep. de 2013

Car shopping/purchasing not the greatest pleasure but recent experience with Honda Gallery of Reading, Ma. was indeed pleasurable and painless. Brian Sullvan was the sales agent helping me with my recent purchase. He was courteous, helpful and knowledgable and he made my car buying exeperience a good one. Within two days of initial contact with the agency, I drove away with my new Fit.Bill

brian28

20 de sep. de 2013

They had a vehicle that I wanted. I felt it was a competitive price and they gave me good value on my trade. They were serious about making it happen and they made the deal happen quickly. Thank you Giancarlo and Herve.

ghswanson

18 de sep. de 2013

Erick was very helpful from the moment I stepped on the lot. He was calm, no pressure, knew the answers, didn't ramble on or try to be funny (i.e. he was very professional). Erick made the price clear without being bossy or pushy. He told me all about the Fit I bought, in detail. Then, Junior (the friendliest fin. mgr. i've ever dealt with), spelled the whole deal out, and it matched my figures almost exactly. Then Erick closed things out with gratitude. I'll HIGHLY recommend this Honda Gallery to everyone I know. P.S. I bought a Civic in '06 at the Honda Barn in North Reading....In my opinion the cars have remained high quality, and the dealership has greatly improved!Gregg Swanson

katdat

17 de sep. de 2013

Brian and the crew went above and beyond to get me in the Honda I purchased, with smiles all the way. All were friendlyand accomodating throughout the experience. I feel very confident now in this car and my next one that I will be purchasingfrom them, and will highly recommend "Sully" as a go to salesman. He knows his stuff and is very eager to get you in the car you want.

jillianblack

16 de sep. de 2013

Anthony was great. He was patient, tried his absolute best to make the deal work for us, he did not pressure us, yet was available for us every time we had a question. Leah also helped us a great deal when we needed to get the registration, etc. There was confusion with the rental car, the pick up time, etc, and she went above and beyond to help us. I would highly recommend the dealership and these two individuals in particular.

Dhodgdon

11 de sep. de 2013

This was my first time leasing a vehicle on my own, and right away when I walked into the dealership I was greeted quickly and felt instanly comfortable with Brian Sullivan. He could tell I was new to the whole process and he took his time and throughly went over everything with me making sure I understood every aspect. I cannot believe at how quickly I was able to drive home my new Honda Civic, I went in on a Saturday and I took my car home Monday night I was blown away by this. The customer service experience was AMAZING and I will be referring anyone I know who wishes to buy a new car to Honda Gallry.

celkurdi

11 de sep. de 2013

In past experiences working with dealerships, has not always been pleasant. Walking into the Honda dealership in Reading and working with both Cory and Harve, was a complete turn around for myself and my family. The professionalism, courtesy and respect that these individuals showed us, taking care of our needs immediately, and finding us the vehcile that best suited our family was done with in hours. They both worked diligently in making our transaction seamless. My suggestion to those who are weary of the generalizations that are made about car dealers, should go no further and go into the Honda dealership in Reading and have the major benefit of working with both these individuals and you will clearly see exactly what Im talking about.The great service, superior quality of professionalism to work with us to find the best suited vehicle was thier mandate and they achived our trust. Not only that they also made it better by giving us a price that was certainly easier on the budget.Cory and Herve are true gentlemen, and will work with you to find you what you need. My greatest appreciation to the both of them, and today we drove home in our new Honda, and are greatful for their help.I think the Honda Gallery is very fortunate to have found two fine respectable, goal driven men to work for thier them. Truley the both of them met our very high expectations, and would highly recommend them to all our friends and family.Very Best,Truly,Carol and Jamal ElBatnigi

Gvailliant

10 de sep. de 2013

Solid customer interaction, ensuring our comfort and ease in the purchase of a per owned car. Brian from the time I first met him was very dilegent in following up with me in all my questions. He was friendly curtious and worked through every detail. I felt that Honda Gallery gave me the best deal in my area.

zelrm

9 de sep. de 2013

I had a very good experience at the Honda Gallery. The dealership demonstrated very friendly service and professionalism. We ended up with a brand new car when the plan was to just go in and look. Thank you Honda Gallery

cleanwater

9 de sep. de 2013

Sully (Brian Sullivan) sold me a nice used Honda Accord that I really like; and for a decent price. He was friendly, helpful, not pushy at all. It all went well. Junior Rodriguez, the finance and extra options guy, was just as good. He's young and friendly and doesn't want to push things on you that you don't really want. A surprisingly good overall experience - just easy.

abourget

6 de sep. de 2013

I visited several dealers to test drive AWD vehicles. While the other dealers were happy to give me a test drive, Sully let me take the vehicle for an afternoon. When I returned the vehicle, there was no pressure to buy immediately. He answered all my questions and I was on my way. I was so pleased with the experience that I came in the next day and closed the deal at a good price. I am a loyal Toyota driver who is now looking forward to many years driving a Honda.

bmlparker

2 de sep. de 2013

Working with Brian Sullivan was easy, he was professional and very knowledgeable in all aspects of the car that I was interested in. We took a test drive to make sure that was the car I truly liked. Even then Brian asked if there was any other vehicle that I wanted to take a look at or drive. There was no pressure! I took a day to think about it and went back to buy the car! Thank you Brian for a great experience....Buying a car can be very stressful and with Brian I didnt feel that way at all.

artiecanparty

30 de ago. de 2013

My experience at Honda Gallery was a very positive one. I was treated by everyone with an incredible amount of respect.Everyone was friendly and knowledgable. I had been to two other dealerships and Honda Gallery was the one where I had felt that I was treated honestly and fairly.Even though their price was slightly more, I chose to buy my Accord there because of the upfront honesty and my experience with Brian Sullivan was a very positive one.

Sweetiebug

30 de ago. de 2013

I had a great experience with buying my used Honda Accord. I went in unexpected and was greeted and helped in such a professional manner. All my questions were answered. I didn't feel any pressure to buy my car which was refreshing. Brian Sullivan was always helpful and kept me in the loop of the progress of my purchase. Thomas and Junior were very good with me making sure I understood the process. I told them what I wanted to spend and they gave be the best deal and kept me right in my budget!

AlexanderRogachevsky

25 de ago. de 2013

Great experiencing getting the vehicle I was looking for for the price I wanted.Big thanks to Adolfo Cabrera, Tigran Airapetian and Brian F. McCaffrey for outstanding service!Alex.

dharcher

18 de ago. de 2013

I was very pleased with my experience at Honda Gallery in Reading. My salesperson, Herve Pierre Louis, was very friendly and relaxed. He was very knowledgeable about the vehicle and was willing to take plenty of time to answer my questions and demonstrate all the features of the vehicle. He has called me to follow up and make sure I am happy with the car and told me to call him at any time if I have any questions. I would recommend this dealership and this salesperson to anyone.Denise Archer

bren72

12 de ago. de 2013

Rob Giovannucci and all the staff I dealt with at Honda Gallery worked together to get me the vehicle I wanted at the price I needed. I would recommend this dealership for a low pressure sale, personal service, and effort to please the customer.

ksavary

10 de ago. de 2013

I recently purchased a 2013 CR-V from Honda Gallery. I had the opportunity to work with Kerry Simmons who was very patient, kind and attentive. Kerry was thorough and diligent in his approach to facilitating a successful and pleasurable sale for me. He honored his promises, was totally respectful of me as a person and woman, and was committed to ensuring I walked out a happy and satisfied customer. I love my CR-V and highly recommend you call Kerry for your automobile purchases!!! KS, Methuen, MA

tedeschi

8 de ago. de 2013

Awesome car buying experience with Sully! My husband & I loved how easy it was! I also appreciated the kids play areas (both in sales & services areas), and also the shopping & dining choices within walking distance if you ever have to wait (with or without kids) during a service. Overall, it was a great experience, and Sully was very accommodating, helpful, professional & personable! Would definitely recommend him & Honda Gallery to anyone looking for a great car, and a great car-buying experience!

fieldhockeyplayer7

3 de ago. de 2013

Frank McLaughlin, General Manager, Thank you Frank for your professionalism, your dedication, and listening to my expectations and needs (so important!) Your knowledge about my particular situation, your messages, call, and your friendly personality comforted me through this whole experience (really!) Whenever I visit, you strive to make me happy!!!Brian R. Sullivan, Sales and Leasing Consultant, Thank you Brian (Sully) for your salesmanship and going above and beyond the job. Thank you for your patience and humor, standing in the pouring rain while I made a decision on a color. You are so good at distinguishing this model apposed to that model, this color to that. moon-roof, leather, and wheels (very informative!) When you came to my work to put on the plate, wow!!!Frank and Sully make a great team and these two gentlemen show the highest quality of customer service.Thank you,Cathy Kanode

jimfahey

1 de ago. de 2013

Traded in a car. Low mileage BMW. Got a very fair price for the trade in. I was happy that I was not lowballed on this piece. The new car had $1,000 taken off of the list price. Excellant. The financing at 1.9% was fantastic. I had a lot of options installed. They were done perfectly! The car is as I wanted. The process was very smooth. Matt was excellant. He answered every question I had. I ended up with an excellant vehicle at a very good price,Matt gave me updates and status of the car all through the process. Would recommend to family and friends.

ShirleyHunter

31 de jul. de 2013

Great Experience!!!! Herve is friendly, helpful and a great sales person. I would recommend my friends to Herve should any of them wants a Honda. I love my Honda and am glad to find Honda Gallery. My daughter will be driving soon and we would like to get her a Honda. We will be seeing Herve in the future to help us pick a car for our daughter.

wrhahn

31 de jul. de 2013

The overall experience was good. Brian Sullivan was very helpful and easy to work with. My only problem came with the person who did my finances at the end. There was a mistake, which was not a problem, but the finance guy was obnoxious and patronizing. I would recommend Brian Sullivan, the salesman, to anyone.

BadChile

31 de jul. de 2013

Herve did a great job helping my family find our next new car: he listened to what we like in a car and took us out in the car we came to see. We weren't pressured into buying, and we went on our way. We came back a few weeks later to try another model, and again, he listened to us. At the end of the drive, he said "why don't you try this model as based on what you're saying I think it would be perfect for you." So off we went, and it met our needs perfectly! Herve was very polite, always honest, and I look forward to buying my next new car from him.

genevieve2

30 de jul. de 2013

The staff is exceptional and friendly. Robert (Rob) Giovannucci is top notch, helpful and pleasant to deal with, and will without a doubt recommend him to friends and family. Car buying is always a stressful experience, but this was the best experience that we have ever had at a car dealership. We left with a great car, and know that the service and care will continue after the sale of the Honda.

edeane

26 de jul. de 2013

We loved working with Herve Pierre-Louis. He was very personable, friendly and knowledgeable. His attitude was always up-beat and he worked hard on our behalf to ensure our happiness. Junior Rodriguez was unlike your typical finance person. He was efficient and informative but not pushy. Our overall experience was positive and we would definitely return to Honda Gallery and seek out both Herve and Junior if we were in the market to purchase another vehicle.

mjk48

26 de jul. de 2013

My wife and I had an overwhelmingly positive experience with Honda Gallery and especially our interaction with Client Advisor Herve Pierre Louis. Herve was at all times a consummate professional from our initial meeting and test drive to the moment we drove our new CRV EXL off the lot. He displayed a firm command of the technical aspects of the CRV performance and capabilities and walked us through the entire sales process with confidence and competence. Herve's friendly and engaging personality made this a very enjoyable experience at every stage and we certainly appreciate his diligence following up with our insurance company to make sure the transfer of that paperwork was not delayed. We love our new CRV EXL and will recommend Herve and the Honda Gallery without any reservation for superior customer service. Thanks!

Marsenio92

23 de jul. de 2013

Sale associate who helped out my step father and I was extremely nice and helpful (Brian). However, the sales manager was very rude. We waited over THREE hours and left unsatisfied. They wanted to sell me a car that was in an accident and not take any money off. They should not advertise a car as "excellent condition" when it was involved in an accident. Several times I said what i could afford for montthly payments and that was not put into considertion. I went to Honda in Burlington a week ago and they offerered me the same amount of money for a newer car, but my heart was set on that Blue Honda in Reading. I feel like more could have been done for me to leave there happy.

mgenerazzo

23 de jul. de 2013

Would like thank Michael Marcello for making my purchase of my new car painless. I went into this process comparing it to brain surgery dreading going in to the dealership but to my surprise I found the whole process painless and enjoyable. Thanks to Michael I found the car I wanted and more thanks to Carlo design, at a good price. I had no intention to buy that night I walked in, but I saw the car, got a good price and the deal was done fairly quickly. I would highly recommend the Honda Gallery in Reading and would tell you to ask for Michael when shopping. I look forward to doing business in the future at Honda Gallery Also closing out paperwork with Junior Rodiguez was quick and easy.

kate59

23 de jul. de 2013

After going through 3 other dealerships I found Honda Gallery to be the most caring, compassionate and friendly business on the north shore! They were able to meet my budget without any pressure at all!!!Thank you again to Tigran, Kerry and Junior for getting the best deal possible for me. Kathy Warshaver

mmccarthy007

20 de jul. de 2013

My wife and I went to Honda Gallery to look at new Accords, even though we weren't ready to buy for a month or two. As we were looking around, Herve came out and introduced himself. We told him we were just looking and he was completely OK with that, and just wanted to know if there is anything he could help with. He answered any questions we had and we went for a short test drive. At no point was Herve pushy. After the test drive, he asked if there was anything else he could help with. When we were all set with the test drive, he simply told us to give him a call if there is anything else he can help with (he never asked "what do I have to do to get you in this car today"). About a month later, we went back on Memorial Day Weekend because they were having a "red tag" event (Herve called us to let us know about the sale prices). After test driving another car, and talking over our options with Herve, we actually got the trim level below what we originally thought we wanted. Herve actually suggested this option which saved us some $. It's very rare for a salesman to suggest a lower priced car, but I'm happy he did. Overall the car buying experience was by far the best I've ever experience. I usually hate buying cars and dealing with salesmen pushing cars on you. Herve was not that type of salesman at all. He really was the best salesman I've ever dealt with. He was friendly, knowledgeable, polite, and let us have time alone when my wife and I were thinking about what to do. I would highly, highly recommend going to Honda Gallery and asking for Herve (next time I buy a car, I'm going to where ever Herve is working). After we decided on the car, we met with Junior to go over financing. Again, I typically hate dealing with pushy finance manager. Junior (just like Herve) was great. He just presented us our options and let us choose what we wanted to do. Overall, I don't usually write reviews on anything. But, this was such a great car buying experience, I feel everyone should know.

mam361

16 de jul. de 2013

Matthew was very professional, he did not try to pull typical car salesman tricks. I knew what I was looking for, I had my price information (had done my homework). Unlike other dealers that frown on educated customers, Matthew welcomed it and we were able to finalize a deal inside of a 30 minute visit. The deal was very fair to both parties. I would highly recommend doing business with Honda Gallery!

tcleveland

15 de jul. de 2013

I enjoyed working with Herve Pierre-Louis. I have worked with him in the past and would gladly work with him again in the future. He is friendly and professional!

valeriegale

14 de jul. de 2013

I had a great experience buying a new Honda CR-V at Honda Gallery. This was my first time buying my own car, and they made it as easy and stress-free as possible. They worked well as a team to make the paperwork process go quickly, and were patient with my family's questions. Herve followed up to make sure everything was going well with the car - service above and beyond.

JasonLapointe

14 de jul. de 2013

I recently purchased a Honda Civic Si sports sedan at the Honda Gallery. My entire experience was, by far, the most positive since I bought my first new car over twenty years ago. Anthony Sacco was my salesman and I could not have asked for a better person with whom to work. The negotiated price certainly was the main factor in my decision to purchase the vehicle. However, Anthony's experience, knowledge, friendliness, and negotiating skills sealed the deal and made me feel confident and good about the purchase. Throughout the entire process, Anthony made everything as easy as possible. He phoned my insurance agent, walked me through all of the paperwork, and made sure that I was comfortable during and after each phase of the deal. He is a great conversationalist who skillfully balances the business side of a car deal with the social aspect. He understands that purchasing a car should be an exciting, fun experience and he did everything possible to ensure that. Four hours after entering the dealership, I was on my way home in my new vehicle. I am so pleased that I visited the Honda Gallery which, by the way, is not really close to where I live. I am glad that I took a chance and drove the extra distance. I highly recommend visiting this dealership.

jmorrissey

12 de jul. de 2013

On Saturday, June 22nd, I was driving down 128 in Peabody with my family (including my in-laws) heading to my sons Shriners Football game in Waltham. The splash guard ripped off my Honda Odyssey. We were driving about 60 miles an hour and it put quite a scare into everyone in the car. We drove the vehicle to Honda Gallery in Reading Massachusetts. Still a bit frazzled, I entered the service department and was met by a young women with dark hair.... She was friendly, polite and professional. I explained our situation and that we really wanted to make my sons game. She assured me and my family that she would take care of the vehicle. Within 10 minutes we were back on our way and made it to my sons game in plenty of time. Honda Gallery is very fortunate to have such warm and compassionate employees. Thank you.Joe Morrissey

Bill3rd

11 de jul. de 2013

Leased a new vehicle for my daughter. Great recommendations from Sully, attentive, informative and well versed in the product. Low pressure. I had second thoughts on the way I was to acquire the vehicle and we sat down and went through the pros and cons of the way we had originally structured the deal until I was comfortable in my decision. Discussed a variety of options that were actually less expensive in the long run, but ultimately, I was very comfortable in the decision I made and felt no pressure to do anything but what I felt was the best way to acquire the vehicle in terms of out of pocket costs today versus monthly payment versus total outlay. Got things done quickly. Price was fine. Second vehicle we acquired in 2 days and I'd head right back for the third without question.

finlay58

3 de jul. de 2013

I've brought my 2008 Honda Pilot to this dealership for service for a few years so when purchasing my 2013 car I knew this was where I would purchase from. The staff are friendly and very professional. Herve was fabulous at explaining the new vehicle inside and out (in the pouring rain). He answered all my questions and made the car buying experience a pleasant one - not an easy task. I would definately recommend Honda Gallery for purchase and service.

BobEastman

2 de jul. de 2013

Shopping for a new car is not my favorite thing to do. I visited Honda Gallery first on a Wednesday (6/26). I knew I wanted a new 2013 Honda Accord. Brian Sullivan was very well-informed and responsive to my inquiries. We went on a test drive and Brian answered any question I had. After getting an offer I told Brian I was also going to go to Herb Chambers in Burlington. I did and got an offer that beat the original by about $750-$1,000. I called Brian the following day (Thursday) and came in to visit him again later in the day. After some discussion we made a deal within 10-15 minutes and completed the contract and financing details. I came back on Friday to pick up the car and to get any additional questions answered. During the process I met two or three other people (the General Manager was one and the person handling the financing was another). Both were professional. Overall, my experience was positive and I would absolutely recommend the dealership and Brian Sullivan.

DanielPetrigno

2 de jul. de 2013

My grandfather had a wonderful experience 3 months prior to my current purchase. He enjoyed his experience with Adolfo and Carlo, which made my decision to shop at Honda Gallery easier.I first test drove the 2013 Honda Accord with Herve who was friendly and knowledgeable.I returned later in the week and worked directly with Adolfo who made my family and I as comfortable and relaxed as possible. Adolfo answered any questions we had, and his knowledge and assertiveness was comparable to none.Carlo came over to assist on the deal for my new Accord and was also very friendly and respectful to my family and I. I briefly dealt with Junior, as he completed the paperwork for the new vehicle. Junior was very professional and did not make us feel uncomfortable pushing extras on us. All in all I enjoyed my experience at Honda Gallery. I was a bit nervous on having to go through the gauntlet of salesmen and managers at a dealership eager for a deal, but Herve, Adolfo, Carlo and Junior made my experience as simple and pleasant as possible.I recommend this dealership and especially these gentlemen if you are looking to purchase a Honda in the future.Thanks,Dan P.

kbnoy526

30 de jun. de 2013

I was shopping around for a Honda Accord. I inquired on line, and the internet manager set up an appointment to meet with a sales associate. The appointment was only 45 minutes before the dealership closed. I was running late, but that didn't impede my meeting. Mike and Carlo listened to my needs, walked me through the options, and before I left I had a fantastic offer for a new car on the table. I came back the next day, and Mike took me for a test drive on the car I had chosen. Mike walked me through all of the features of the car...and offered to sit with as long as I needed to understand everything it had. I really liked the car. Once again, I was under pressure with my own time constraints, but, once again the staff was very professional, and provided a bona fide offer and experience. I closed the deal and even given my time constraints, they worked quicker than anticipated, allowing me to drive away with the car. Mike understanding I was under the gun from a time constraint offered to sit with me at a future date and go over all of the features of the car again. So. overall all of the people that I interacted with were great.

amarkarian13

27 de jun. de 2013

Basically I came in for an oil change and I left with a new Honda Accord. I leased a Civic a year and a half ago and I asked the salesman, Brian Sullivan, aka "Sully" about trade in options. He was very knowledgeable and so helpful. He catered my every need, even drove and picked up my son and I to/from Jordan's Furniture to see our 4:00 movie and when we returned, everything was ready.I would recommend Honda Gallery and Brian Sullivan to any friend. Thanks Sully!!!

tmartine

27 de jun. de 2013

The sales experience was very low pressure and they gave me an excellent deal on my trade-in. I wanted to wrap up the deal quickly and they were able to assist me. I first went in Tuesday evening and by Wednesday afternoon I drove away with a new Accord. Even the sales pitch on other warranties and Safe lease - which I wound up getting - were low pressure, just explaining the options. I would definitely recommend them and would buy there again.

dpollack7

27 de jun. de 2013

My overall rating was based on my experience just recently when downsizing from a 2007 Pilot to a 2013 CRV. I am not a frequent car shopper so it is something that I procrastinate in doing because of the bad reputation that most car dealers have; pushy personalities and or the long drawn out purchase of a vehicle. This is my third time purchasing at Honda Gallery and I did not experience any of that with all three purchases. This last transaction and sales help was with Brian Sullivan who was certainly a contributor to continued achievement in the purchase of a new car. He was not only friendly he showed an interest to what I was looking for as my needs changed in the type of vehicle I was driving. From the time of testing driving various vehicles and the signing of papers was not overwhelming and dramatic. It was cut and dry, simple and easy and was not tied up for hours going back and forth over trade in value and how the numbers played out. I gave it the rating "great" because my overall experience was a success.

hlippy

27 de jun. de 2013

After a terrible experience at a Honda dealership in Danvers, my husband and I decided to visit Honda Gallery. All the sales associates were extremely friendly and we got in the door without being attacked! Adolpho helped us with our purchase of a new 2013 Honda Cr-v EX GG edition. He was patient and kind. We got a very fair price and ended up getting all the features we wanted and saving a lot! Also, Carlo the sales manager was great too! The only issue we had was that they didn't have the title to the car. This should be avoided in the future by ensuring that the titles are all accounted for before selling the car! But they did get the car ready very quickly once the title was received. Thanks again!

pankostorm

23 de jun. de 2013

After reading the reviews of the Honda Gallery, my expectations were high. Unfortunately, I was disappointed.My salesman, Sully, was very friendly and helpful. He took the time to show me and test drive two types of Honda Accords. Very knowledgeable. When negotiating on a deal with the sales managers, I was told I would not have to pay any fees if I financed even though I wanted to pay the car off in cash. (I had never financed before) Unfortunately, I didn't realize they charged me $1100 fee for financing when the contract came.Costly mistake and a lesson to learn on my part! So when I picked up my new car, I discovered a couple black marks on the rear bumper! And the all season mats that were included in the deal never came.Sully insured me that the black marks would be removed when I picked up my mats.Fast forward to 2 days later, Sully informed me that I could pick up my mats and the black marks would be removed when I came.I left a message for him as to when I could come in but as of today (more than a week later), I still have not received a call from him. Disappointing.Luckily, I was able to remove the marks on my own.When I picked up my mats, the service department wanted to charge me $150! What?!Carlo, the manager on site, was able to help me get the mats included in my deal.Love my car, questionable customer service (at times).Not going back.

diport

22 de jun. de 2013

Brian Sullivan was very polite and never applied pressure sales tactics. If we said no to a feature, that was it. No hassle trying to convince us otherwise to purchase an accessory. He made sure we were well informed on the vehicle we got and that we knew how to operate it and all the buttons. He was extremely helpful with Bluetooth and when my phone was not compatible said to stop in any time when I had a newer phone and he would set up the Bluetooth.

PrasadKale

20 de jun. de 2013

I talked to Honda Gallery parts and service department few days back to install side steps for my pilot. Parts department told me that it will be available today and service department gave me 7am service appointment. Today when I went there at 7am I have been told that side steps are not available and there is no service appointment on my name. I am very disappointed and never going back to this dealership again.

cmd73

18 de jun. de 2013

We recently purchased a 2013 Honda Pilot at the Honda Gallery in Reading Massachusetts. We were assisted by Brian Sullivan and he was very professional, helpful and easy to work with. If I wasn't able to get to Honda and had questions, I was able to call Brian and he immediately get back to me and answered all of my questions. On two different visits to Honda I had to bring my 3 young children...yes, I know this could have potential for disaster. All of the staff were very patient and kind to my children. Honda Gallery even has a nice sized area for kids to play and read. I would highly recommend Honda Gallery of Reading and Brian Sullivan to those looking for a reliable car and honest service.

ketraill

15 de jun. de 2013

As soon as my mom and I walked into Honda Gallery we were greeted with a very nice professional receptionist who immediately introduced us to Anthony. I was initially going to visit several dealerships but with Anthony's expertise and professional demeanor I left with a lease on a new Civic. Anthony was super friendly but not in an annoying desperate to make a sale type of way. He was eager to answer all questions we had as well as take time to find the best possible insurance out there that I could afford. He made us feel as though we were the only clients he had and after a while waiting for insurance coverage he took time out to get to know me and the reason why I chose Honda. He really took his time in showing me all the gadgets and buttons were for the car, making sure I was fully ready to drive it home. I would certainly recommend anyone interested in a Honda to go to honda gallery in reading and speak with Anthony.

gsullivan410

7 de jun. de 2013

Sully is great. He got me into a car that i love at a great price. He took his time to make sure I found something that I loved.

Gloriadevine

6 de jun. de 2013

We wouldn't go to any other Honda dealer! From the moment you walk in the door (and yes, they let you get in the door without attacking you in the parking lot the second you get out of your car!!) you are greeted, and feel welcome. This is our second vehicle acquired here. The first one was three years earlier, and it was like we were there the week before. Brian Sullivan had that knack to make you feel welcomed, valued and part of the Gallery family. He listened to what we wanted, helped with our trade, and we struck a deal. It really was that easy! As for Steve Kemos, he was also great to work with. He came right out, worked with us, and it was just great.

Jacky617

5 de jun. de 2013

My experience was amazing ! Herve was very helpful & patient with me , i did not know anything about leasing a vehicle but he walked me through everything , step by step . Definitely would recommend friend & family members to come to this Honda. I love my Honda Accord !

jblakeproductions

3 de jun. de 2013

Brian Sullivan was excellent to work with. He wasn't pushy, only emphasized that if I were wait until after the month ends the price would not be as desirable. He allowed me to test drive the car 3 different times so I could have my family's input. He was very clear on all of my options and pricing due to the fact that I wasn't sure if I was going to be leasing or buying. He matched my desired trade in price for my old car. And he, as well as Steve, were happy to come down to a price that I was able to handle.Overall, great experience. I would recommend to anyone.

mittalmh

31 de may. de 2013

I had a very good experience with this dealership. Kerry worked with me and I closed my deal less than two hours. Whole buying process including finance was very smooth. Staff and environment was very friendly. I would give special thanks to Kerry for closing this deal with no hassle.

tommyboy985

29 de may. de 2013

I visited the Honda Gallery in hopes of leasing my first new car. I had done lots of research before visiting the Gallery and had already decided on the Accord. I went to the Gallery on a Sunday morning at 11 right when they open, and was met right away by Herve. He was very friendly and knowledgeable right from the beginning. He showed me all of the features of the vehicle and how to use them instead of just mentioning them like other dealers do. We took the car for the test drive and I decided this was the car I wanted. Herve and Carlo both did a great job working with the financial people to get me a great deal. I especially appreciate the effort they took in locating the exact car I wanted, which turned out to be quite a task. Throughout the whole experience they were friendly and honest which made the process much more enjoyable!I will definitely be returning to The Honda Gallery when my lease is up!

dkelly1

28 de may. de 2013

Dealt with Rob Giovannuci, he was very friendly, professional, courteous, and very fair. I can't say enough about how I was treated by Rob. Was very helpful in explaining all the new gadgets in my 2013 Honda Accord (LX) before I left the dealership with my new vehicle.I would highly recommend Honda Gallery for those looking for a HONDA.

carol46

27 de may. de 2013

Both men were very helpful and answered all of our questions. They did not rush us and were always pleasant and helped to make this a very good experience for us.

billw4

25 de may. de 2013

Fourth time around with Sully and we have always walked away with a deal. Honda and Sully are an unbeatable combination because they both go the distance. Post sales is the true test. Honda Gallery has been great from a service perspective and so too has Sully. My family can whole hearted recommend 'cousin' Sully and the Honda Gallery family.

aliwallack123

23 de may. de 2013

I had a great experience! Sully is a great guy who genuinely cares about the customer and the quality of his work. The only thing that was upsetting was the business manager told me that because it was my first car as a gift from Honda, I could choose a vanity plate. I chose the Bruins and was super excited and told everyone I was getting a Bruins plate. The day of.. no Bruins plate. I felt annoyed due to the fact that he offered the plate and told me I get to choose and shook my hand right after. Overall, I'm pleased with my first lease and told my friend John and Avis to get a car through Sully. I will be back for sure in the future!!

mz_honda

22 de may. de 2013

I want to personally thank everyone at Honda Gallery --- Frank was very friendly and helpful, i enjoyed working with Kerry and Carlo, both were friendly and honest. I am very greatful that King could put everything in place for us, we got to take hoome our 2 new 2013 Hondas and we are very happy and super excited, thanks Team at Honda Gallery! You guys ROCK!!

sdaccord2013

21 de may. de 2013

Today we purchased a Honda Accord at Honda Gallery in Reading. The team of Carlo, Robert and Junior created a casual but professional environment for buying a car. This experience was far removed from the typical high pressure sales tactics associated with car buying. Their attention to detail and knowledge of Honda's reinforced my decision to purchase an Accord. During the vehicle pickup Robert demonstrated patience and knowledge while explaining the operations of the Accord. This is our family's third Honda purchase all handled by Carlo, his outgoing personality puts customers as ease making them feel like family.

DDFuhrman

21 de may. de 2013

I had a flat tire and I was searching for somebody who could help me. I drove in to Honda Gallery hoping that at least they could pump some air in my tire so I could limp to a gas station. Instead, Anthony and Carlo jumped to help me and they changed my tire by themselves. They recognized I was a person in need of help and they were not afraid to get their hands dirty assisting a total stranger. I have never experienced such kindness and thoughtfulness from a car dealership before. I recommend this dealership without reservation as the best dealer for service that I have ever encountered.Thanks again guys.

bonnielucas

19 de may. de 2013

We recently purchased our new 2013 Honda CR-V from Honda Gallery because of our outstanding salesman, Herve Pierre Louis. Herve is the first "car salesman" I honestly can say I not only enjoyed buying a car from but also truly "liked" as a person. Herve is sincere, honest and extremely helpful. Herve was never was pushy. Herve made us feel like he wanted us to be "happy" with our decision.Herve was attentive and helpful from start to finish. Herve worked with us to make sure all our questions were answered and he listened to us to be sure he was helping us make the right decision and find exactly what we were looking for. He took us out on several test rides and he was extremely knowledgeable about Honda and the Honda vehicle were were driving (the CR-V). Herve made us feel very comfortable and was never pushy. We felt Herve wanted us to be comfortable with our decision when purchasing a new vehicle. From start to finish in our vehicle search and purchase, Herve was both professional and knowledgeable. A new car purchase is difficult decision, however, working with a salesman like Herve, made this a very pleasant and comfortable process. I would not hesitate to recommend Herve to my family and friends.

treedamian

17 de may. de 2013

My experience with Honda Gallery in Reading was excellent. Everyone I came in contact with was friendly and very kind.My salesman, Mike Marcello was so great. He was very knowledgeable about the vehicle I was buying and took his time in Explaining to me all of the options in the car that I was not familiar with. Also, told me to come back at any time if I needed furtherAssistance. I appreciated his willingness to give me all the time I needed to have any questions answered.I highly recommend this dealership.

tommyboy985

15 de may. de 2013

My experience with the Honda Gallery of Reading was nothing short of exceptional. From first contacting the Dealership, the flow of communication back and forth was everything you could ask for. Any question I had was answered in a very timely manner. My visit to the Dealership was also a pleasant experience. From a warm welcome at reception to meeting and sitting with our Client Advisor Herve Pierre Louis. Herve was pleasant yet very professional, very knowledgeable of his available products and their options and worked to fill the needs that were presented to him. He was able to show and explain every option, dash component , button ,switch that was questioned and even before the question was asked. His demeanor and knowledge are a great asset to the Honda Barn. We also worked with Giancarlo Giovannucci during the sit down negotiation phase of our purchase. Carlo was more than up front on the costing of the car and broke down all the costs and explained each one to me to take away some of the unknown. He took a vested interest in my questions on price and true cost to me and worked with me to come to a successful conclusion... in my opinion. I got what I thought was a very fair deal and that is all I truly wanted. Carlo as well as Herve are great representatives for the Honda Gallery. Hold onto them.We sat down with King Perry when we picked up the new car we purchased to go over the Finance portion of the transaction. All the numbers were presented to me and explained how it all worked going forward. No pressure, no stress. Jut a nice way to wrap up the closing experience.I highly recommend the Honda Gallery in Reading and would not hesitate to do business there again in the future. Maybe even shortly.Tom Hunt

saja1365

14 de may. de 2013

After having met Anthony Sacco at the Honda Gallery in Reading, Massachusetts, my experience was extremely smooth and effortless. He wasn't pushy, answered all of my questions, showed me a few cars that were in my price range and worked with me to make it an ordeal as easy as it could be. He also advised me what the financial person (Ahkmet) would be asking me and doing in the next step. All in all, because of his demeanor, professionalism and honesty, I bought a 2010 Honda Accord that I love andI brought my husband back two weeks later to buy a car and he did.

Nido1981

8 de may. de 2013

From greeting to close, I truly enjoyed the FIVE-STAR service I received at the Honda Gallery in Reading, MA. Buying the RIGHT car was very important to me because it's a decision I'd have to live with for couple of years and the Giovanucci brothers truly made the entire buying experience very comfortable for me. Nothing can sum that up better than when you bring the car home and your wife tells you "This is my dream car". Thanks Honda gallery and Giovanucci brothers for the great service. I'm looking forward to working with you again.

csfitzgerald

7 de may. de 2013

Nick Haley was extremely friendly and knowledgeable during our car purchase. He was able to explain differences between the Accord models very easily and made the entire process extremely uncomplicated. He was also able to work with us regarding the differences between a lease and purchase. This was our first lease and Nick was able to explain the technicalities which made our decision very straightforward. We would absolutely recommend this dealership and would particularly recommend working with Nick.Carlo was also exceptionally helpful during the negotiating process. We originally came in after a special that we found online and Carlo was able to negotiate effectively in order to keep us within budget and still be happy with our purchase.We are thrilled with our new car and will send any potential future customers to Honda Gallery.Thank you!

kgoldman68

5 de may. de 2013

The team at Honda Gallery were so helpful from the moment that I walked in the door. Kal listened to my needs and found the perfect vehicle for me. I was in and out the door with a new vehicle within 2 hours. I am so happy with everyone at Honda Gallery and will definitely recommend them again.

Kmcgurl2005

4 de may. de 2013

Herve was very helpful and answered all of our questions. He made the process of leasing another car simple. Herve was straight forward and honest.

tarajeanlewis

3 de may. de 2013

I went to this dealership to just look for a mini van. I am having my third child and want to be able to have 3 rows fit my family comfortably AND have room in the back for a baby carriage and groceries, etc. I ended up leaving with a brand new Odyssey!I dealt mostly with Erick Joseph. He answered all of my questions on the Honda Odyssey and was able to take me on a test drive of the vehicle. Erick was very courteous and polite as well as knowledgeable about the vehicle.I also dealt with Carlo regarding pricing. He was fair and I felt that he was honest with the pricing and he was pleasurable to work with.King was the representative that discussed financing and final paperwork. He was polite and knowledgeable in his area as well.Before the Honda Odyssey, I had a Honda Pilot and was very happy with that vehicle as well. I purchased the Pilot from Honda Gallery, too.

dplumm

2 de may. de 2013

This was my first experience with Honda Gallery and first lease. I was very pleased with the prompt, professional treatment I received. The atmosphere was relaxed and the transaction went smoothly.

Jcayton83

1 de may. de 2013

Anthony Sacco is friendly, courteous, and knowledgeable. He took the time to understand what I was looking for and I felt he was a real advocate in getting me a great deal. I feel everyone looking to buy a car needs to see Anthony. Thanks for everything buddy!

WABrown

29 de abr. de 2013

I ventured up to Gallery Honda in hopes of purchasing a 2010 Honda Sport Fit that I had noticed on the dealership's website. I steeled myself for the day, stubbornly thinking that nothing would deter me from the car I wanted. Upon arriving at the dealership, I was fortunate to meet Herve, who introduced himself at the door, and engaged me in a discussion of my wants, needs, and the options that were available to me (in addition to my "dream car"). After factoring in my preferences, finances, and overall situation (and after taking several different test drives), lo and behold, Herve managed to point me to the right car, which wasn't the initial car I had in mind, and which I am totally thrilled with. I am grateful for Herve's expertise - I had a great experience with him and the dealership overall, and will go back for my future auto acquisitions. I would highly recommend Gallery Honda, which is a very low-pressure environment that allows one to relax and choose the right car. And when you go, seek out Herve - he will have your best interests in mind, as you acquire your new (or pre-owned) car :)

Sandydee

26 de abr. de 2013

Brian Sullivan was one of the most accommodating and friendly salesman that I've ever dealt with.You are lucky to have him on your staff!

PFinn

24 de abr. de 2013

I purchased a new car for the first time in 13 years. Herve Pierre-Louis made it a pleasant experience. He was helpful, kind and easy to work with. The handwritten note thanking me for coming in to the dealership was unexpected in todays culture, and I appreciated the gesture. The day I picked up the car, Herve was off, so Kerry Simmons stepped right in and displayed the same kind, respectful manner as Herve. It is nice to see the same polite, professional and helpful qualities being displayed. This was a very big purchase for me, and I never felt pressured, never felt like I was bothering them with my questions, etc. I also talked with Carlo Giovannucci and Frank McLaughlin and found them to professional, informed and supportive of the other members. Nice team work!!. Thank you

gmuzz

24 de abr. de 2013

Mike was very pleasant and easy to work with. He was very knowlegable and seemed to enjo what he is doing. I would recommend buying a auto from Mike anytime.

ktrang135

24 de abr. de 2013

Anthony Sacco was very friendly, informative, professional, and helpful. He picked me up at the Nissan dealership because I had to drop off my old lease there and was stranded with no ride. While waiting for all the paperwork to be processed which took a few hours, Anthony devoted much of this time to me answering questions, going over details and just having an enjoyable conversation. I am enjoying my new Honda CRV very much and am very happy with this choice. Thank you, Anthony.

RichF2013

24 de abr. de 2013

Having just bought a second Honda Accord, I must say I'm thrilled. I've been driving for a week now and it has 700 miles.Working with Kerry has been pleasant and straight-forward. Kerry picked me up the day my car was ready because I didn't have a ride. Such service is deeply appreciated and it continued AFTER the sale. I will return there-for service and to see Kerry for our next vehicle.

MMichienzi

23 de abr. de 2013

The people at the dealership were very friend and not pushy. I used the internet to get the price of the car so the key variable was my trade, which they did not low ball with their initial offer. I definitely would recommend Honda Gallery to others and would do business again with them in the future.

Nylreh

22 de abr. de 2013

I recently bought a 2013 Accord from Honda Gallery. The only reason I went to look at a car was because my car, that I LOVED, was giving me problems and I had to get a new one. My mom and I met with Kerry Simmons, he was very pleasant and informative. I felt a little bad because I was in no mood to look or test drive any car. But Kerry was very patient, he never hovered, never pressured, and answered EVERY question we had. What impressed me the most was that with the minimal information I gave him he pulled up a car for me to test drive that was definitely my style. He seemed very enthusiastic about it and his excitement transferred to me. When I was done with the test drive I really liked the car and was ready to make a deal. Kerry patiently sat down with me and my mom, he explained all of my financing options. He asked me what price I was looking for and I was ready for him to laugh at me. BUT, Kerry told me that he was going to try to make that happen and he sounded very sincere. Well Mr. Simmons worked very hard and was able to get me an amazing deal! When I returned to pick up my new car Kerry went over all the features, helped me set up my car, and took time answering all my questions even though it was past closing time. Overall my buying experience was amazing, I went from being very sad and worried about letting go of my old car to completely loving my new car. Kerry was incredible, I really felt like he was on my side and not just there to make a commission. My mom was so impressed that she is now looking into trading her car and getting a new one with the help of Kerry. I will definitely recommend Honda Gallery, everyone was very friendly and helpful. When you go ask for Kerry, you will not regret it at all.

jgclancy

22 de abr. de 2013

I had not planned on buying a new car, but after an accident that left my old car totaled, I had no choice. Sully helped make a bad situation into a great one. I got a great deal on a great a car and Sully could not have been nicer or more helpful. I would absolutely recommend both him and this dealership.

tomjoking

22 de abr. de 2013

Anthony Sacco was more than helpful. We never felt any sales pressure and he new the vehicles inside and out. We are planning on buying a second car for our daughter for College. The most important reason we came back to this dealership was the feeling that they really wanted us to be satisfied without the pressure.

bobby10

21 de abr. de 2013

I visited Honda Gallery one hour before closing one evening to assist my niece with the purchase of her first vehicle.We were greeted at the door by a gentleman name Adolfo. Than the sales manager Carlo came over to introduce himself.I explained to them we were there to take a look at a new 2013 Honda Ridgeline Sport that we had seen on their web site.Carlo said Adolfo would work with us and he would drop over to assist us in a few minutes.Adolfo offered us drinks and gave a seat. He than went and pulled up the vehicle for us to test drive. My niece liked the vechice so we went into discuss the deal. I had done my research on this vehicle and knew the right price to pay. We did have a trade and like most deals this complicates the process. Adolfo went and had the trade appraised while we worked through some numbers. At that point Carlo joined us and we went over the numbers.I explained to both of them this is my niece's first vehicle purchase and we had a tight budget to work with. We worked back and forth for about 15 minutes and came what I thought was a good deal. Not knowing the interest rate on the loan was a big issue. Carlo assured us he would help us through the whole process. It was now closing time and we all decided to take the night think it over.The next morning Carlo called me to check in and see what we decided. I told him we would come in and sign the deal. We went back the next day and met with Carlo and Adolfo. Carlo than went over to the business manager and explained to him that we needed a low interest rate to make this deal happen. I had done my own spreadsheet for the payment we needed to hit. Carlo came back over and his number was within five dollars of what we had planned on paying. Bare in mind he did not know our numbers. Throughout the whole process there was no high pressure. Adolfo and Carlo helped us through the whole process from start to finish. Having been involved in many vehicle purchases I have to say this was very simple and a pleasure to work with two gentlemen that really cared about their customers.I would highly recommend this dealership and team. So if you are shopping for a Honda stop by the Honda Gallery in Reading.Call ahead and ask for Carlo the sales manager. Tell him you want to work Adolfo and Carlo.You will have no pressure and they will help you get a vehicle that fits your budget with no pressure.

mermaidcafe

21 de abr. de 2013

My experiences with Anthony Sacco at Honda Gallery far surpassed the visits I made to other dealers. When I walked in, I had already visited several other dealers, and how I was treated was as important as the vehicle information and pricing. Anthony greeted me and as we walked the lot, I already knew Anthony would get the sale. He shared his extensive knowledge on the various cars and spoke to me in a manner that was respectful. I found that at other dealerships a woman alone is often treated as 'ditzy' and talked down to. Anthony gave me hope that not all salesmen are jerks when talking to unaccompanied female customers. I didn't indicate my favorable impression to him, and continued to let him 'work' for my sale. His demeanor remained constant and at no point did I feel belittled. We discussed price and trade in value and both were better than other dealers offered. The car I wanted wasn't easily available (Civic LX, 5 speed standard), and I knew I didn't want to upgrade. After telling him that, he asked for three color choices and began to search. Within a few hours, Anthony called to tell me he found it. The sales process went smoothly and Anthony stayed beyond his normal workday to give me a tutorial on the features and functions. After going for a drive, and loving it, I realized there were a few things I wanted to know more about, and returned unannounced the next day. Again (and after the sale), Anthony proved to be a completely respectful salesman. He reviewed the questions I had and provided me with a second tutuorial, answering each question and explaining things until I felt comfortable. There are salesmen 'out there' who have been selling cars longer than Anthony, but they could use a few tutorials on how to regard a woman and customer satisfaction from Anthony. You should buy a car from this man.

CaLucy

20 de abr. de 2013

Rob Gionvanucci is just an unbelievable salesman as well as having the personality that matches. He walks around the dealership with this huge smile on his face and makes you feel right at home. You can obviously see how much he commits himself to his job and stands behind his product.....Honda. He will go out of his way to accommodate every need and make sure that you are 100% satisfied with him and with your new car purchase. So, if you are ever in the neighborhood and would like to test drive a new Honda......stop in and ask for Rob, you will be glad you did!

Tom493

18 de abr. de 2013

Having purchased numerous brand new cars in my lifetime,I have to say my experience at Honda Gallery in Reading Mass was by far the most top notch sales transaction from start to finish. Mr. Brian Sullivan was my salesman, his professionalism, prompt aassistance, friendly attitude and assurance that our questions were answered were all top notch. Prior experiences with new car purchases have always turned me off due to the high pressure to purchase that day and the old saying this price won't be good tomorrow. Brian never pressured us into anything, he is definitely a first class salesman who makes you feel warm and welcome with no request seeming to be too much to ask. We took the vehicle for a test drive for an hour and when we returned Brian answered all the questioons we had. When I stated I wanted to think about it would the price still be the same when I came back, his response was most certainly, we don't play that game here. That sealed the deal, I immediately told him I was ready to purchase the CR-V. I asked Brian if they had the color CR-V and upholstery we wanted, he researched and stated it was in stock. He brought the vehicle so we could make sure it was what we wanted and did another test drive in the lot. It only took about five or ten minutes to agree on the price of the vehicle, the quickest transaction we have ever made. Brian Sullivan is an assest to your company and would recommend him to friends and family for any Honda purchase, he is the best.

suest10

18 de abr. de 2013

Overall great car buying experieince. My husband and I visitied many dealerhips looking for a quality used vechicle and were getting frustrated with the whole process. We always felt that we were dealing with inexperienced people and getting the run around. We felt the exact opposite when we walked into the Honda Gallery in Reading. Herve Pierre-Louis was our sales person and he was TERRIFIC!!!! Very knowledgeable, easy to work and felt that he went the extra mile. Can't say enough about him. We also had dealings with several other employees (Frank McLaughlin, King Perry) and they were all so pleasant and helpful. I would HIGHLY recommend buying from this dealership and guarantee that the next time I am in the market for a new car this is going to be my first stop!!

billlieboy

17 de abr. de 2013

I had a very good experience with the Honda Gallery , my sales person Brain Sullivan was very helpful with vehicle selection. First we test drove the SUV to be sure I was comfortable with it then Brain went through all the buttons and knobs ,to be sure I was familiar with everything,we also went through all the extras I wanted and all other options. All in all a vary pleasant experience. I would recommend Honda Gallery and Brain to my friends and family.

2013new

15 de abr. de 2013

We were asked what we were looking for and Brian responded with just what we said. Good experience with sales (Brian&Giancarlo), finance(Mike) and service personnel(Leah). We are happy to recommend them to other families looking for a new car.

dkalpin

13 de abr. de 2013

I was impressed with the low pressure, knowledgeable sales and business staff. Everyone was very friendly and extremely helpful, even if they were not involved with the sale. I will definitely recommend this dealership to my friends looking at Honda cars.

smootch

11 de abr. de 2013

Wonderful expeirence today buying my new /used Cadillac.There was no nonsense .Felt as if I had known all three gentlemen I did business with for years even though I just meet them today.I would recommend everyone who wants to buy a vehicle to deal with these gentleman and this dealership.

gsaindon

11 de abr. de 2013

This was my second time purchasing a car from the Honda Gallery and working with Kerry. Kerry was happy to show me the car I was interested in without being pushy. Carlo (sale manager) gave me a strong value for my trade and a very good lease deal on the new car. My experience was pleasant all around and I would highly recommend this dealership.

jomerc

11 de abr. de 2013

Very pleasant & knowledgable staff who work well as a team and provide a pleasurable experience. Their price was extremely competitive, which was virtually hassle free. Will definitely return when considering a new car in the future.

JamesDouglasFleming

8 de abr. de 2013

Michael was the greatest help with my purchase. He went out of his way and spent many hours with me finding the honda I needed. Michael went through all the add on's with me and I purchased three or four of them. All the staff were helpful. Honda Gallery has a great person working for them and will soon find out just what a great sales man Michael is. I usually do not like buying a car nor do I like those who sell them but this has been a great buying experience for me and will recommend Honda Gallery to anyone.

Lopriore10

8 de abr. de 2013

The entire experience was positive. Casey Tong, the sales person, was friendly, & knowledgeable, providing the options without pressure. After the sale, he was most helpful in explaining the technology aspects that were new to me-the economy setting, programing telephone contacts, using radio, and all of the other necessary info to operate the vehicle.Likewise, King Perry was friendly & also knowledgeable, explaing the financing options. I would definately recommend this dealership to anyone looking to purchase a vehicle.

PASSail

8 de abr. de 2013

Rob and Carlo Giovannucci are a great team together. Rob really knows Honda products and enjoys sharing that knowledge. His no pressure sales made him easy to work with and finalize the deal on my new Accord.

denstan

7 de abr. de 2013

mike was and is very helpful he help me find the vehicle I wanted and guided me through the process ,even when I arrive early to pick up the vehicle he came in on his day off to help, I had a lot going on and he was very helpful

MSOH

7 de abr. de 2013

I started doing research on what car i wanted putting into consideration the colour & interior features since last year Chrismas.Have driven a 2007 Honda civic i knew it was time for me to upgrade to a new car.I had three brands in mind but honda stood out amongst them all.The only option left was for me to look for which dealer was going to give me the deal i wanted.Once again i on and off did find responses from dealers but their deal and customer approach wasn't satisfactory.Honda gallery client specialists was the only dealer that knew what i wanted and were never in a rush to close a deal but made sure i was extra comfy with info offred over the phone. Long story short my search ended on day before easter when i thought i was going in for a test drive but ended up purchasing a car i've admired all this time on the computer.I found the best people Kerry & Carlo.Mr.kerry knew what he was selling,had answers to all questions i asked,offered more info about the car,extra stuff that i didnt have idea of. I definetly knew i was sold on the 2013 Honda accord when i sat on the driver seat, i remember i didn't even wanna drive far i just wanted to get the car and drive off.Carlo made me reach a deal after all the info i got from Kerry. Kerry & Carlo are awesome,informative,friendly and above all proffessional.I would recommend them to anyone anytime......Thanx much:-)M.Maina

sdt0

5 de abr. de 2013

I had an excellent experience at Honda Gallery buying a new Honda Civic. Kerry Simmons was very friendly and courteous and easy to work with. What brought me back for my second test drive was the stress free atmosphere and the fact I did not feel "pressured" at any time. Mr. Simmons knew his product he was selling and answered all my questions, and Honda's history on reliability sells it's self. I am thrilled with my new car and I'm sure I will be for many years to come!

angcer1

5 de abr. de 2013

Both Carlo and Rob are a pleasure to deal with. If you are looking for a No pressure experience and great service, They are your guys. Both are very professional and very knowledgable about the vehicles and finance options. They work hard to meet your needs.

jerryd933

4 de abr. de 2013

I came in today looking for some information on a new or used Honda Accord and was pleasantly surprised with the two brothers Carlo and Rob Giolvannucci which both had helped me very much in getting the proper information I needed to make my final decision in choosing the right car. I would just like to thank them both for all their time and professionalism. Sincerely, Gerald DeFilippoWoburn, MA

pkelly1

4 de abr. de 2013

I was very satisfied and happy with my experience at the Honda Gallery. Brian Sullivan was very knowledgable about all aspects of my purchase. I would recommend Brian and the Honda Gallery to anyone.

Catalina27

4 de abr. de 2013

I had been thinking of changing my car model from a Accord to an CRV and was a little nervous. I have driven an Accord for 12 years and wanted to stay with a Honda but was not sure about the 4 vs 6 cyl but met up with Anthony and went on a test drive and was pleasantly surprised. Anthony was very helpful and informative with the CRV and decided to move forward and buy one. My next experience was with the Sales Manager Carlo who got me through the next process of getting the options that were important to me and worked with me to get the best deal . The business manager Corey was also very nice and got me my financing , so all and all I have to say it was a very pleasant experience, I want to thank all and would refer anyone to your dealership, Sincerely Betsy Richmond

sudhakard80

4 de abr. de 2013

They had a huge inventory of Cars where i had multiple options. Then, Casey Tong was very helpful to narrow down the choices, was very informative about differentiating the new features between my old 2005 Honda Accord and the new 2010 that i bought and finally accepted to the Prices i requested. So what else, i was an easy buy for a great car.

BKhan

3 de abr. de 2013

I am a first time Honda lease owner and decided to go to Honda Gallery in Reading, MA. I can't say enough about the sales people and especially Giancarlo Giovannucci. Giancarlo Aka "Carlo" has been the sales manager at Honda Gallery for 4 years. He listened to my needs and gave me exactly what I wanted. There was no pressure. I felt at ease. Being a woman, I always feel like salesman are trying to take advantage of me. However, Carlo was a straight shooter and help me through the lease process. I felt confident and at ease with him. He definitely took of me and made the lease process EASY!! Again, I highly recommend Carlo. I will definitely go back once my lease it up.

HondaNate

3 de abr. de 2013

Carlo and Rob were by far the best team I could have asked for! Informative is an understatement, friendly beyond belief, just two great people who came highly recommended. These guys made me feel like I was part of their family instead of a customer who they could make the most money off of. The amount of information from both Carlo and Rob on the vehicle itself as well as the financing left me with no questions by the time I wanted to sign. Everyone should see this duo when it comes to purchasing a Honda. Thanks again Guys!!

JMisci

3 de abr. de 2013

Having leased from Honda Gallery previously, I knew what to expect.."GREAT SERVICE"!! This being our second lease and working with Carlo & Rob it was "SUPERIOR SERVICE"! They both made the process "enjoyable" and "painless". Each one being knowlegable in their own right and so personable, I felt as though I had known them for years & years! I absolutely will continue to go back to Honda Gallery and continue to work with both Carlo & Rob, as they go "above & beyond" to make the experience a pleasant one.

krys1809

3 de abr. de 2013

When coming in to lease a car I was helped by both Carlo & Rob & they went above & beyond my expectations. They helped me find exactly what I was looking for in a car & they also helped me decide what was the best fit for me. They didnt pressure me into anything which is very important to me & I felt like they were there to really just support me and help me in my own decision. They showed me all of the features & explained everything to me. They have alot of knowledge and they know so much, which is extremely helpful when deciding on what car to lease or buy. They were both Great & I will certainly be staying with Honda every few years like I have been for past 2 leases I've had. It is for sure because of them that I continuosly go back to Honda Gallery to lease every time. I know that they will make the whole process convenient and easy for me no matter what. Rob & Carlo are great at what they do, & because of that I will always refer friends & other people to Honda Gallery in Reading, Ma to see them.

Jkbb1228

2 de abr. de 2013

Great went very smooth!! Happy environment! I brought my kids with me and they where so nice to them! I will be referring my clients and friends here!

Hondabuyer4534

2 de abr. de 2013

Rob and his brother, Carlo, provided us with excellent, top quality service. My wife and I call them the dynamic duo. Rob was very professional and answered every one of our questions very thoroughly. He was like a walking user manual for our new accord. Carlo made the deal very stress free with his funny personality. If you are in the market for a car, I highly recommend the Honda gallery. Definitely ask for the Giovannucci brothers when you go there. They are top notch!!!

car2014

2 de abr. de 2013

The experience at Honda Gallery was great. The customer service I received there was beyond expectation. The Manager and the Client Specialist were helpful, knowledgeable and answered all of my questions. Great Job guys! I would not have bought a Honda if it was not for you.Thank you,

eagleston

1 de abr. de 2013

Herve Pierre-Louis at the Honda Gallery was a pleasure to deal with during the purchase of my new Pilot. I would highly recommend Herve to anyone looking to purchase a Honda.

eric5280

31 de mar. de 2013

The sales people were all extremely nice and helpful. I came to Honda looking to buy a CR-Z or a Civic and ended up leasing an Accord Sport. They were very respectful and honest in the negotiation and gave me a very fair deal on my trade in. I would definitely recommend this dealership to anybody looking to buy a Honda. No complaints whatsoever.

cepps

31 de mar. de 2013

Honda Gallery in Reading, MA is very welcoming, friendly, & low pressure. I was very lucky to get Anthony Sacco as my salesman. He was professional, personable, & knowledgeable and at the same time keeping my needs in the forefront. There was no high pressure to buy things that I would not use or need. By the end of our meeting (4.5 hours later), I felt Anthony was a friend who had my best interest at hand.Anthony was very patient. I came into the dealership to look & decide which car would be right for me. I was between two models. My first choice was the CR-V and in case that wasn't going to work, I was interested in the Accord as my back up choice.I explained to Anthony that I wasn't planning on buying that day but making decisions on what model I wanted and whether to buy or lease. Anthony had no problem with that ... he encouraged me to take my time & be happy with my decision! Anthony was meticulous in his explanations between the positives/negatives of the two (to buy or to lease). For me, either would have worked out fine but I was trading in an 11 yr. old Taurus and Anthony could tell I felt more comfortable owning my car versus leasing it. I guess I just needed some validation that I was making the right choice. Obviously, it's been a long time since I've bought a car.Next, Anthony took the time going over the strengths of the CR-V & Accord ... showing me everything patiently on the showroom floor first. We discussed which options the cars offered and what I wanted & needed and those that weren't necessary ...again no high pressure ... Anthony then suggested we take a trial ride in the model I would want to purchase to get an accurate feel for it & see if the car felt right for me. We started with the CR-V.That was it! I just loved it ...all the acclamations you read about it on Edmund's, Honda, etc. are true! It's quiet, tight, smooth, fun, .... Anthony let me drive it around on local streets & up on to 95 to get a good feel for it. Anthony was patient & gracious explaining all the the different buttons, lights, mirrors, warnings, etc. ... he was great. I had plenty of time to get a "good feel" for the SUV. When we got back to the dealership, I was sold on the CR-V and Anthony! We went back into the dealership, before Anthony could say anything I told him I had found "my car" and wanted it !!!Now the hard part, color choice! Anthony was a doll! We were out in the lot looking at colors for the interior & exterior for quite a while. Again, Anthony was so patient ... he wanted me to be happy with my choice.From there, Anthony began the written process for me to buy my new 2013 CR-V ... I got a very fair deal on the price of the SUV and for my trade in. If you're looking for honesty, knowledge of the product, friendliness, respect, ... you'll find it in Anthony Sacco & Honda Gallery !!!Thank you so much ~ I love my CR-V ....!!!

Christine903

30 de mar. de 2013

Great experience, great price! Found a car I wanted, financed it and purchased it in one day! Brian Sullivan (Sully) was great to work with, I would recommend him to my friends!

scotts890

29 de mar. de 2013

Brian Sullivan "Sully" was great to deal with. He was recommended to us by our neighbor who bought a brand new Honda pilot from him. We bought a 2013 Honda Pilot Touring from him. He was easy to work with, friendly and not high pressure. He took time to go over all the SUV's options and how to use them and set them up for us. The Honda Gallery made our experience comfortable and easy. We highly recommend Sully and the Honda Gallery.

jbuckleyhonda

29 de mar. de 2013

I'm a return customer to Honda Gallery. First time I've leased a car and turned it in for a new one. Great experience dealing with Brian Sully Sullivan who took the time to walk me through the process from beginning to end. I had a lot of first time questions during this process which I'm sure would have driven most sales people crazy. Brian took the time to ensure I know what my options were and helped me identify a new lease vehicle that I quite honestly didnt know Honda had in the Accord family. I leased a 2013 Honda Accord Sport. I've had the vehicle for a total of 2 days and absolutely love the ride and new features.I stopped into the service area today; I've used their service for the last 3 years servicing my 1st purchase. I deal regularly with Leah Blackler who has always found ways to work around my schedule and ensure that I get in and out of the service are as quickly as possible. She's many time pulled off showing me that Im the most important customer she has which is no small task as from the looks of it their service is very busy!During my stop in the service area today Brian came over and helped me sync my phone to the car so I can now make hands free calls. You might think this is nothing major, but to a technical rookie like me it was above and beyond as far as I'm concerned. The voice in the car told me to go to a website for help. I went to Leah, who got Brian, and I was on the road in 10 minutes. The website would have cost me time and anguish Im sure.I'm going to be a loyal customer here, and want everyone to know my experience.John Buckley

eileenwilley

29 de mar. de 2013

Anthony Sacco was extremely helpful. He is very knowledgeable, professional, and personable. He answered all my questions and explained the intricacies of my new car. I love Honda Gallery in Reading. I wouldn't dream of going anywhere else for my vehicles.

jtucker41

29 de mar. de 2013

I had gone in for service on my leased 2010 Honda Accord and was approached by a woman in the sales group who asked me about my plans post lease; 6 months away. I told her I was considering getting a new lease, but didn't really understand my options. We then made arrangements for me to come back later that day and discuss those options. She did not pressure me to act right then, which was great.When I came back, the woman introduced me to Anthony Sacco who would guide me through the rest of the process. He took the time to lay out my options, and even saved me from having costly service done on my existing lease.After a test drive of 2013 Civic, i decided to move into the new lease. Despite some time constraints on my end, Anthony was able to move me quickly through the process and into the new car very quickly.My two strongest statements..1 -This is the second deal I've made at this dealer, I will be back for a 3rd sooner or later.2 -I have my car serviced there regulary, and will continue to do so.

djs0203

29 de mar. de 2013

Rob was very friendly and very knowledgeable about the car. He made things easy and explained everything very well. I would recommend going to him if your going to purchase a car. When its time for a new car, I will be going to him.

jgwelch

28 de mar. de 2013

Rob Giovannucci, with his knowledge, attentiveness and personality, made this one of the most pleasant and easiest auto purchasing experience ever. I would highly recommend Rob, and King Perry, their finance manager to my friends and family and I am delighted with my purchase.

Souza910

28 de mar. de 2013

Everyone was extremely helpful the moment I walked through the door. They took the time needed, but were not overbearing which you expect from most car salesmen. They provided me with a rental until I could pick up my car, but then went above and beyond and saved me a trip from the city. I would definitely recommend friends/family to purchase their next car there. Thank you for everything Sully!

Stratus

27 de mar. de 2013

This dealership was the most welcoming and customer focused of the ones we visited in the area. The dealership was clean and well set up, the service and sales members were very helpful and knowledgeable. The General Manager Frank McLaughlin and our sales rep Brian Sullivan were very helpful and customer focused. Our overall experience was great and we love our new car. We would definitely recommend Sully and this dealership to friends that are in the market for a new or used vehicle.

crv7

27 de mar. de 2013

We found ourselves unexpectantly needing to purchase a new vehicle. From the moment we arrived Herve treated us with professionalism, patience and excellent knowledge about the vehicles we were interested in. We took multiple test rides and he hung in there with us as we tried to make our decision. I would gladly recommend Herve and the Honda Gallery to friends and relatives.

dojo

26 de mar. de 2013

brian made buy this process less painful with his freindly personality. It seemed he went out of his way making us understanding all the fitures of the car

ralan_crv

25 de mar. de 2013

I usually hate visiting a dealer while shopping a car due to the need to haggle and argue, making the process of buying a car very tiresome one, and if you have to buy a used car it is even worse. Surprisingly, the experience I had Honda Gallery was quite the opposite, I had worked with Herve Pierre while purchasing my certified Honda CRV. He was very friendly and at any point did not pressurize me into buying the car. He allowed me to take my time while test driving the car and after that explained me the next steps if I was interested in buying the car. As I had been looking around a lot, I had a fair idea of how much I would pay for the car and Honda Gallery was able to match my price expectations. I had financed the car from my bank and Honda Gallery was absolutely OK with it. Overall, it was a pretty smooth process and after my car was delivered, Herve gave me a detailed walk through of all the features and explained how you could personalize the car. He followed up and made sure I was not having any issues.

ELee99

25 de mar. de 2013

I leased a new civic from the Honda Gallery, and it was a positive experience (which is saying a lot because I HATE shopping for cars). Herve was attentive to what car would be the best fit, and he was both courteous and genuine. He offered to show me how to work all the new technology so that I could make the most of my new car. He was patient in answering all of my questions and did not push me to make a decision. Both Herve and Carlo were professional and flexible, and I enjoyed working with them. If you are shopping for a car in the near future, I highly recommend visiting the Honda Gallery.

alanaf11

21 de mar. de 2013

Buying a new car can be a challenging and stressful process but working with Casey at the honda gallery in reading he helped make things go smoothly! I am very happy with my car, it was a great purchase.

rjunker

21 de mar. de 2013

Junior, Herve and King were considerate and attentive. They were extremely patient with my particular needs. They found me the perfect car and I am very satisfied. King was efficient and sought out the best apr rate for the car loan. We also shared a lot of laughs! I will buy my next car from the Gallery.Thanks so much, guys!

dcastro0608

20 de mar. de 2013

Our experience Brian Sullivan and Giancarlo Giovannucci at Honda Gallery was great. They were very attentive to our needs and wants in the car we wanted. Brian made the car purchasing experience very easy and made sure that we were happy with what we had purchased. He was always available when I called and always returned our calls in a timely manner. They both went above and beyond to make sure we were happy with what we purchased. I would absolutely go back and refer them to our friends who are looking to purchase/lease a car.

danerys

20 de mar. de 2013

I arrived and Casey saw us taking a look of the car i was looking for. very easy to negociate, very friendly and very responsive. love my car thanks!!

BDL132

20 de mar. de 2013

Giancarlo, Robert, and Adolfo were great to work with. They made sure we found the exact vehicle we were looking for at a fair price. They did not haggle on the terms. They were very knowledgeable on the vehicle and made the buying process very easy!

ellechemlen

17 de mar. de 2013

Anthony was a pleasure to work with. I have never liked the experience of buying a car but Anthony was honest and a no pressure salesman.

gbraman

17 de mar. de 2013

Anthony was very professional, low key, listened to questions; just want one would want when deciding about the purchase of a new car. He seemed honest in his presentation, and he was knowledgeable about the product. It was the most positive car buying experience that I have had.

apr4kc1980

17 de mar. de 2013

My experience at Honda Gallery has always been wonderful. My first experience with Honda Gallery was 3 years ago when I leased a Honda Pilot and I received excellent service. Well I'm back for another Pilot and my experience once again was exceptional!!! Working with Carlo and Kerry was incredibly helpful and they went above and beyond to meet my expectations!! I love my Pilot and plan to visit Honda Gallery for all my vehicle needs.Carlo and Kerry were fabulous!!!!Thank you!!!!Kimberly Keough

macdonaldti

17 de mar. de 2013

This is my second time leasing from Honda Gallery and working with Herve. It's been great both times and I'm very satisfied with the cars I've leased. I've been to a lot of dealerships that are pushy and take up way too much of my time. At Honda Gallery I got in and out very quickly - they were able to work on my terms and without a lot of the BS that's typical of the sales process. When my leases are up, Honda Gallery gets first crack to keep my business.

SKang

16 de mar. de 2013

Priceless service!!! I wish all dealership experiences could have gone the way it did today. I have become a loyal fan now and hope that these two men will always treat me like family the way I felt today.

ck44

16 de mar. de 2013

The salesperson, Kerry Simmons, was very knowledgeable and helpful. He was ready to answer any questions and to offer guidance in helping choose the appropriate car for me. Mike Walsh, a business manager was also very efficient in the business end. I highly recommend this dealer of others. I visited another one in the area and was not satfisfied at all.

localgirl

14 de mar. de 2013

Brian Sullivan was incredibly knowledgable and helpful in getting me out of my Honda Civic and into a CRV. I love my new CRV - and I couldn't be happier with the sales and service at Honda Gallery!

ksblake

13 de mar. de 2013

I had a very good experince at the Honda Gallery and ended up leasing a new Honda Civic. Brian Sullivan, my sales person, made the entire process enjoyable mainly because of his very engaging personality. The entire staff at the Gallery was very friendly, courteous, and professional. I believe I got very fair lease terms, thanks to both Brian and Steve O'Leary. I would certainly recommend the Gallery and Brian and Steve to anyone in the market for a new or used vehicle.

Peter1112

11 de mar. de 2013

Brian, was the best salesman I had to ever deal with. Him and everyone most of all Steve the finance manager were so nice to me that I will never buy a Honda any where else.

Rickaracka

11 de mar. de 2013

Friendly, professional, courteous, no pressure sale. Went above and beyond to help me stay within my budget, without the nonsense . Honest from the start a real pleasure to deal with

tobytoddsMom

7 de mar. de 2013

Sully did a GREAT job helping me trade in my Civic and lease a new CRV! I am SO pleased with the entire experience at Honda Gallery! Brian Sullivan was very helpful in explaining the choices available to me, including the benefit of the safe lease plan (so glad I got that!)! I have always been happy with Honda Gallery Service - so I know I'll really enjoy driving my new Kona CRV!! Thx Honda Gallery

Jmhosman

7 de mar. de 2013

I had an awesome experience working with Rob and Giancarlo. They were both incredibly helpful, knowledgable and friendly. I was definitely nervous about buying a new car and had a million questions but their patience and willingness to help made the process enjoyable! I love my new Accord!!

lindabruce99

4 de mar. de 2013

Both Junior and Herve were very courteous to deal with throughout the process. They took time to explain the different models and when working with the business managers they were respectful and balanced client needs with what the dealership required. The business manager staff were also respectful and courteous. Overall it was a good experience and not you expect from what is perceived as the usual experience at an auto dealership when buying a new car.

AndreaGiangreco

3 de mar. de 2013

I went to the honda gallery not knowing what car I wanted out of any Make or Model. The first car I test drove was the Civic, and I fell in love. Not only was the car a perfect fit for me, But what really sealed the deal for me was the level of service from Mike, Steve and Junior. They made the leasing process for me so easy that without a doubt I will return in 3 years to upgrade my vehicle!

jaymiestuartwolfe

1 de mar. de 2013

Our 2006 Honda Odyssey was totaled in a car accident on the way to church in a recent snowstorm. A young driver had crashed through a stop sign and directly into the side of our car deploying three airbags. We had 4 of our kids in the car. It was frightening. Later the same day, we went to Honda Gallery to begin researching what a replacement would cost and seek advice about how to deal with our insurnace company. Anthony Sacco could not have been more helpful. He put our needs first, ahead of any possible sale, and helped us work through the process over the course of the following week. Tigran Airapetian also offered to call our insurance company if that would be of help. Because of the kindness and advice they gave us, we were able to get more for our old vehicle. Then Honda Gallery topped it off by giving us a GREAT price on a new 2013 Odyssey. My husband is looking for work right now, and the timing of this accident couldn't have been much worse. The sales and finance departments at Honda Gallery made it all turn out far better than we could have imagined. We will be recommending them to everyone we know!

KristenTrites

1 de mar. de 2013

Everyone at Honda Gallery went above and beyond to make our car buying experience amazing. When they didn't have the car we wanted in the color we wanted, they upgraded us to the next luxury level, without changing our payment. They spent hours with us crunching numbers and figuring out what would be best for us. Sully moved his schedule around just to make sure we could drive off with our bran new car the same day!

Jannecc320

28 de feb. de 2013

After visiting atleast 4 other dealerships, I am more than condifent in saying Honda Gallery is the best. Not only had other managers and sales specialist discouraged and nagged at me to makw a quick decision, they also tried to take advantage of my trade. I spoke with the manager Carlo who was right to the point and so easy to work with. He is ultimately why I decided to do business with you guys and I think that's what makes a dealership different from the others because believe me I spoke with alot I people and drove other cars and this was the first experience that I did not feel uneasy about. Carlo took the stress away from the process and made it not only convenient but enjoyable to purchase a new vehicle, an event that usually includes alot of stress and arguments. After the agreements were made, Kal always made himself readily available to whatever questions and concernsI had. He always worked with me to find a solution and continued to work with me after I had already made the purchase. These employees are ones with fine customer service, respect, and honest. You can gauruntee they will provide you with the most efficient and satisfying service for a Honda vehicle in both the North and South Shore! Thank you to everyone at Honda Gallery!

AlanTattle

28 de feb. de 2013

We came in to lease a new CR-V. I had already scheduled an appointment with another dealer when General Manager Frank McLaughlin called me to personally ask for a chance to earn our business. This gesture impressed me and I cancelled my other dealer appointment amd went to Honda Gallery instead. Brian Sullivan, our salesman, brought product knowledge, professionalism and a very pleasant personality to the car buying experience. There were no silly delays, no games and that was important to us. Mr Walsh, the finance manager was excellent as well. No high pressure and we actually bought a few extras.. The dealer made their money and we were happy with the deal. Thank you to Honda Gallery. Great experience.

divawife

28 de feb. de 2013

Robert was professional, courteous, patient and friendly. I have never leased and was skeptical about the deal. Robert explained the process clearly answering all my questions. I never felt pressured, uncomfortable or hurried. I feel he represented not only the Honda Gallery in the best possible light but Honda as a company. Not only had I never leased but never drove a Honda. Both the Gallery and the brand should be proud to have Robert a member of their team. I strongly suggest if you are interested in a Honda, ask for Rob. Thanks Rob!

ericgeller

28 de feb. de 2013

I consider visiting car dealerships to be analogous to having a root canal. I do not like the 'process' of purchasing a car. Given that, I was surprised and very pleased at my experience with Herve and the people at Honda Gallery.We were treated pleasantly, the salesman took the time to understand our needs and 'wants' for a vehicle, and selected what appeared to be quality cars to check out. He was knowledgable, looked for our feedback, and did not rush us.When we decided on the vehicle we wanted, the 'negotiation' was honest, open, and direct..... not a lot of BS.I will also mention that their finance guru Mike took the time to find me the type of financing that I was looking for, My only complaint is that I wish the actual negotiating time (and time spent with finance) was less.

pjunior630

26 de feb. de 2013

I went to the Honda Gallery looking for a used car, specifically a used Honda Accord, when I walked through the doors I was greeted by 3 different people which made me feel very welcomed and comfortable. This was my first time buying a car so I wasn't sure how the experience was going to go and right off the bat I already felt comfortable. Herve, came up to me and my father and sat down with us and asked me what I was looking for and where I wanted to start instead of most sales people who will have you start looking at cars that they want you to buy to make a better commission. I told Herve that I was looking at used cars first and told him the features of a car that I was looking for such as sun roof, power windows and etc. Herve brought me right to the used cars that fit my description and explained each car one by one and took his time to let my dad and I absorb the information he was telling us and he also would want us to ask as many question as possible so we can be on the same page. After we looked at the used cars Herve asked me which ones I liked and said I can test drive any car I want. I took out the 2010 Honda Accord and while I was driving the car Herve was asking me how it felt and really made sure that I liked it and reassured me that I can test drive other cars and I don't have to pick this car just cause I am test driving this car. We asked if we can look at the 2013 Honda Civic and once we got back from the test drive Herve brought us to one and grabbed the key and walked around the car and showed us the features of the car as well as inside. Then we went for a test drive and once again Herve made sure I liked the car and made me feel comfortable while I was driving. After driving both cars I already made up my mind that I wanted the 2013 Civic but I didn't tell Herve that because I wanted to see the prices on both cars. We sat at Herve's desk and he told us the monthly payments as well as what I needed to put down on both cars and I realized I couldn't afford either car and once I told him that and told him I really wanted the Civic, he told me I can lease the car which will lower my payments and after 3 years I can lease a new car, buyout the one I have, or return the car I have. After hearing Herve's explanation about leasing I was intrigued and told Herve I would consider doing the leasing but I needed the payments to be a little lower. Herev talked to his managers and he came back and told me not only are they going to give me a $1,000 for my 2000 Nissan Altima with 212,000 miles trade in but he will also give me $500 in flex cash to put towards my new car and to top it all off my monthly payments were lowered to fit my financial needs. With all that being said I gladly accepted leasing the 2013 Honda Civic and after signing all the paperwork I asked Herve why he made sure I got this car instead of "hard bargaining" with me and his answer was simple, he said "I can really tell you loved this car and I believe that your first car should be memorable and something that YOU want." I couldn't thank Herve enough for all that he done and making buying my first car as easy and enjoyable as possible.My dad and I then sat down with King in finance and he went over all the paperwork and told us that where we leased the car on Saturday all the paperwork won't go through until Monday to determine if I need a co-signer or not. King also told me about safe lease which added $12 a month to my payments but gave me $5,000 worth of coverage for any scratches, dents, or accidents done to the car and all I have to do is bring it to the Honda Gallery and they will fix it and not cost me a thing. After all the paperwork was signed with King and Herve, I was really happy and excited that I got a brand new car and the experience was also very satisfying!!After the experience I had, especially that being my first, I will be going back to the Honda Gallery and recommending to all my family and friends to go there as well if looking for a new or used car.

rookie1939

23 de feb. de 2013

My great first impression was a quick email response from Bob Powell with a reasonable price on the particular vehicle that I selected from the Honda Gallery's inventory. It was more than enough to get me to drop in at the dealership about an hour later, where I met Junior Rodriguez. He showed me the car, which was actually in the showroom, and showed me the many new features. I took a test drive after which we sat down to discuss price beyond the base vehicle cost. We discussed and ultimately agreed upon the value of my trade-in, and then went on to talk about the several options I wanted on my new Accord. I was NEVER pressured, and was dealt with as should a customer making this type of puchase. The car I traded was purchased new at the Gallery in 2008 when it was in North Reading and called the Honda Barn, and I had a great experience at that time as well. I highly recommend that anyone looking to purchase a vehicle, particularly a new or used Honda, give the Gallery a visit!

anmolloy

21 de feb. de 2013

From the moment we walked through the door, we felt like we were in a comfortable environment with zero pressure to buy.Our questions were always answered in great detail; the sales team could not have been more helpful in assisting us purchase our Honda Pilot.Giancarlo was able to source the exact car and specification we needed, while paying great attention to the details of what we could afford.Robert was always there to help, from walking through the details of our agreement, to helping understand the features of the car.We could not have been happier with the team and service we received.We would highly recommend this dealership to anyone looking to buy or lease a Honda.

bdotcombs

21 de feb. de 2013

The overall process was painless. They had the exact car (2013 Accord) I was looking for. Brian the sales consultant was very helpful, responsive and positive. I got the deal I was looking for. I liked the fact that the meeting with the finance department was low pressure and laid back. Overall great experience at Gallery Honda. Sully is the man!!!

lindatalty

20 de feb. de 2013

I went to several dealerships throughout Mass and New Hampshire this past weekend. I was so impressed with Honda Gallery from the moment I walked in the door. From the moment I walked into the showroom which was exceptionally clean and very well set up. The girl at the front desk (I did not get her name) gave us a very pleasant greeting. I met with Frank McLaughlin whom was very friendly, helpful and informative. Frank took the time to explain different options and availabilty of their inventory. He set us up first with Junior Rodriguez whom showed us a couple of vehicles, and he was a great salesman also. Junior was busy with other customers so we were set up with Herve Pierre-Louis whom was also a great salesman. We spent most of the time with Herve and I can honestly tell you that Honda Gallery has a real asset in Herve. He was such a pleasant, courteous, knowledgeable salesman and truly helped us every step of the way. The time Herve took to explain and teach me all the functions of the CRV that I purchased was so much appreciated. I traded in a 2004 Jeep and had no idea how to work any of the new technology in new vehicles. Herve was so patient with me and really went the exra mile to show me each step till I got it right. Based on my experience at Honda Gallery I would highly recommend anyone I know looking to purchase a vehicle to go there. My boyfriend came with me to pick up my CRV and he agreed that the service and help we recieved was acceptional as he was with me at all the other dealerships I went to over the weekend. He is actually looking at CRV's now himself and thinking of trading in his pickup truck and purchasing one. I wanted to let you know that by far Honda Gallery was the best dealership we encountered over the past weekend and as I said we went to several. They also had the best selection and inventory available. I live in Lowell so its a bit of a distance but I am planning on using their service dept for any of my services in the future as I was so pleased with the dealership Im sure I will be happy with the service dept. as well. You have a great group of guys there!

linnyCRV

20 de feb. de 2013

My fiancee and I walked into the Honda Gallery expecting to test drive a car/suv not to actually purchase one. I have been to the Honda Gallery previously for oil changes on my car and have always enjoyed the impeccable service I receive. So when it came time for my fiancee to purchase a new car I told her that we must check out the Honda Gallery just to see if the Sales team would be just as accommodating as the Service team has been to me. The previous dealership we visited was cold, stodgy, old school and basically told us to come back when we had the exact car in mind we wanted to drive. We headed to Honda Gallery after barley being able to test drive a single car at a different dealership which was a little annoying. It was almost as if we were transported to a different world. We were instantly greeted by Herve's warm smile which helped because it was freezing out. He focused on us and us only which was nice. We were able to test drive whatever we wanted and finally set our eyes on a 2010 CRV. Our plan was to head to a few more dealerships but Herve's approach was too comfortable to leave. It was as if we were a part of his family. We agreed on a price that WE dictated and that was it... the CRV was ours.I have bought and leased about 6 cars in my time and have had to haggle and dance around power struggles but there was NONE of that at Honda Gallery. This was the best care buying experience I have had EVER!

nancyjeans

20 de feb. de 2013

I have nothing but good things to say about the Honda Gallery. I worked with Herve Pierre-Louis. He was great to work with. Very knowledgeable about the car without being pushy. My first visit I was just looking at cars and after driving two vans (Honda Odessey) I was not sure what I wanted. I told him I was going to look at Toyota also. There was never any pressure and he did not keep calling to see where I was with my search. I went back to Honda and bought a CRV. He was great to negotiate a price with and was not intimidating at all. Everyone I talked to there was very nice and helpful. I would definitely recommend this dealership!

asgm

19 de feb. de 2013

This is one of the most efficient dealerships I have dealt with. We were in on a very busy day and did not have to wait for paperwork, etc. Great customer service.

jakeA13

19 de feb. de 2013

I worked with Anthony and Carlo to purchase a new honda pilot, they got me exactly what I wanted and the customer service was amazing. Really appreciate all of Anthony's help!

jamesmvant

18 de feb. de 2013

Junior Rodriguez made buying a new car a wonderful experience. I encourage anyone thinking of purchasing a car to speak with him at the Honda Gallery.

Peterj707

17 de feb. de 2013

I have only good things to say about this dealership. Apart from being the owner dealer in the area with the car I wanted (a 2013 Accord Coupe EX Manual), there was no high-pressure sales effort, and zero hype (unlike some other dealerships I visited). They even told me "it's a buyers market right now, so make us an offer - you know already what you are willing to pay for this vehicle". How many dealers take that approach? The sales agent who worked with me, Herve Pierre Louis", was extremely friendly, knowledgeable and helpful, and it was a pleasure working with him. I got a great car for a great price, and have already recommended the Honda Gallery to some coworkers of mine.

pgangi

17 de feb. de 2013

I had a price I needed to stay wth in and te sales people worked with me to stay in that range and also get exactly what I wanted.

nate_jones81

16 de feb. de 2013

I was in the process of buying a new car and i seen honda gallery and decided to gave them a try and when i wne tthere the first time i knew they would be the dealership i will be buying my next car at Casey was a very good sale man and he very helpful if it wasn't from him i wouldn't been able to get into my new 2010 honda civic

mitzelj

16 de feb. de 2013

Overall, the sale started with difficulty due to being an out of state buyer and some mistrust with me and my lending institution Pentagon Federal Credit Union even though Pentagon Federal provided the necessary information that my loan was approved and it would be funded. I was initially treated with suspicion and told that I would not be treated like any other customer due to being an out of state buyer. I would have to send all checks in the mail signed and they would have to be in the Honda Gallery account before I could inspect the vehicle in person and drive it off the lot. This was problematic for me because I cannot spend 30k without actually seeing what I am buying. I don't know many who can. This would have required me to fly in and stick around for as many days necessary for my check to clear the bank. However, after speaking to Frank McLaughlin and providing him information for verification, everything went very smoothly. Casey offered to pick us up from the airport and did so making the trip to the dealership far easier than having to rent and return a vehicle from the airport. Thank you Casey. When we arrived the vehicle was as expected in great condition and ready to drive 8 hours south to Virginia with a full tank of gas. Thank you! A point of improvement, if your prices are that good you must be ready for folks from out of state to make the trip. When I look for cars like many others do I search the whole country with cars.com or Auto trader. If the car I want, model/color/mileage/price etc.. is in Boston I will weigh the cost and make the trip if it makes sense. In this case it made sense. A sound process to verify a lender and funds in the same day would be helpful in this case. Thanks, Jason Mitzel

bwilkinson41

14 de feb. de 2013

On January 13, 2013 my wife and I visited The Honda Gallery in search of a new vehicle to replace our Honda Civic which we had outgrown due to the addition of 2 grandchildren into our family. We went in search of a Honda Accord I had seen online and were immediately assisted by Brian (Sully) Sullivan. Being somewhat cautious of "car salesman" by a few bad past experiences I had had it was refreshing to find someone who did not try to oversell me on a vehicle I didn't need but assessed our needs and picked out a vehicle that fit both our requirements as well as our budget. He was extremely knowledgeable about the vehicles on the lot as well as very courteous in all aspects of the purchase from negotiating what I felt was a fair price on the Accord as well as fair trade in offer for my Civic. I did not at anytime feel pressured and I believe that after 30 years of purchasing over a dozen vehicles this was by far the smoothest transaction I have ever made and as "painless" as it gets in regards to purchasing a new vehicle. In the past I have found purchasing vehicles to be somewhat of a chore and has been more of an event driven by necessity. Brian made it a pleasant and very informative experience for both my wife and myself and that he possessed a trait that I have not yet found when purchasing a vehicle which is honesty and integrity. I can't speak for the other sale people at the dealership as we didn't deal with them but I can say if you do go there ask for Sully, he's a great salesman as well an all around great individual. I had used their service department in the past and was always satisfied with the work performed so I thought it was worth a shot at purchasing a vehicle there and we are both glad that we made that decision as we left there very happy with the way the entire process went from the selection of the vehicle to the financing. I must also add that everyone that we met at the dealership from other sales people to the mechanics were courteous and very professional and I would highly recommend this dealership to anyone looking to purchase a new or used vehicle.

rbavaro

14 de feb. de 2013

I cannot say enough about my positive experience with Honda Gallery. I originally leased a 2011Pilot from Kelly Honda but had my Pilot Services at Honda Gallery because I found the service to besuperior and also more convenient. During my last service visit I had come to realize that therewas an opportunity for me to get out of my current lease and get into a newer car. The experiencewas so easy which has never been my experience in most car buying situations. I did not have todeal with the back in forth (good cop/bad cop, front office/back office) where as the deal and theterms of the deal change at the last moment. This was my experience at the last dealership andreally was a negative experience. This was not my experience at Honda Gallery at all. I had a tremendously positive experience and walked away truly happy! I got the car I wanted with thepricing I wanted and more! In fact I can say that several times the staff and sale personnel I dealtwith asked me just that, Are you happy? During my discussions with my sales consultant Brian Sullivan I even commented to him that I reallyappreciated his honestly and straightforward customer service during our process. It means a lotwhen you are very busy managing work and time commitments that when you are in the marketfor a car you can trust your sales consultant and trust they have your best interest in mind. I hadwanted a specific car model that was difficult to find and their dealership did not have it in stock butBrian did not give up or try to position something else to me instead they got me exactly what Iwanted. From the beginning o four process until the end everything that was committed to was fulfilled andwith communication throughout. I kept wondering when the terms would change or when I metthe finance person would that be the time, etc. but it never did. It just got better and I am a happyproud owner of a new Honda Pilot. I would recommend Brian Sullivan and will recommend him tomy family and friends. I would also highly recommend Honda Gallery if you are in the market for aHonda. It is a beautiful dealership and has an excellent service center that in total provides qualityand high level customer service. Lastly, I had the opportunity to meet the GM, Frank Mclaughlinwho was also great to deal with. It was an overall total quality experience.

ctdt15

2 de feb. de 2013

Our experience with Honda Gallery was a wonderful one! Our intention was to look at the Model we had an interest in and take a test drive. Next, we planned to check out similar vehicles of other brands elsewhere.Junior Rodriguez was the sales professional we were assigned. He was polite,engaging, fun and always professional. We liked him immediately. We discussed pricing and we had no problem with their price. Junior showed us every car of that model on the lot. There were every color and type in stock. He explained all the features in detail and more in a very easy and uncomplicated way. He knew the product completely.We took a test drive and decided that this car fulfilled our expectations. Next we discussed trade in pricing. The trade in price was reasonable and we decided to look no further and purchased the car. We were expecting to be pressured to buy there right now or to have games played with the numbers. Nothing like that happened!We like the car and love Junior. He is a real asset for Honda Gallery.Sincerely,Carolyn and David Thorne

cabrennan20

1 de feb. de 2013

I just signed a lease on a beautiful new 2013 Honda Accord with Honda Gallery. Having worked over the past few years with Prime Honda in W. Roxbury, I was very impressed with the operation here in Reading and how much better it was to work with them. Daniel Benefito, one of the customer marketing reps was very forthcoming via email to instill confidence that their dealership was serious in doing what it took to meet my needs. That got me in the door. Then he set me up with one of their more experienced salesmen, Casey Tong. As soon as I walked in, one of the other salesmen greeted me immediately. Both he and the receptionist talked me up while they located Casey for me. This might sound like an unimportant thing, but I can say that this common courtesy is not something that's always standard at other dealerships.Casey treated me as a knowledgeable customer who had done his due diligence and research before stepping in the door which I appreciated. While we may have gone back and forth on some offers, this was more because I had somewhat strict needs and not because Casey was trying to haggle with me. I found him to be great at his job and easy to work with.In the end, I spoke with the General Sales Manager, Steve Kemos and he was extremely understanding of my situation, having a wife and 1-month old daughter at home, so he didn't waste my time, cut right to the chase, and offered me a deal that was more than fair. He and Casey were very good to work with if you are the type of customer that prefers people in Sales to give it to you straight. As I was driving my new car home, I really started to appreciate some of the other aspects of the dealership that I hadn't noticed because I was so focused on making a deal. Honda Gallery is only 3 years old so the Showroom is brand new and modern; a comfortable place to do business really. Plus they have a gigantic service bay which is really a selling point to me that I feel they should trumpet even louder. Having extra service and wash bays means I'll be more likely to be in and out when I need to come to the dealership for service.Overall, I really felt lucky that I found this dealership. Hopefully there isn't a lot of turnover here because they have something good going and as of now I'd feel comfortable recommending them to anyone looking for a Honda.

beachplum

31 de ene. de 2013

Sully's the BEST!!!!Dealt with Brian Suillivan mainly by phone, fax and e-mail.Sully always responded promptly to any questions, no matter how trivial, that came up during this "remote" part of the car buying process.When I finally met Sully in person, nothing changed.He was extemely courteous, professional and friendly. He made the whole process very easy.We got a great price on a vehicle that truly fit our needs and budget.And to top it all off, Sully DELIVERED THE CAR TO US ON THE CAPE!!!!He truly went ABOVE AND BEYOND.Also dealt with King Perry for the financial aspects of our purchase.King took the time to explain our options for such things as extended theft coverage and warranties and was very respectful when we declined those opportunities.King also took the extra step to get us an even better rate on the financed portion of our deal.The staff in the service bays had our Certified Pre-owned CR-v in tip top condition when it was delivered to us. Great Job by the entire Honda Gallery staff.Thanks again to Sully.

MichaelVenza

31 de ene. de 2013

I have always owned Nissans in the past but the new Honda Accord sport caught my eye so I went in for a look. Both Giancarlo and Rob were incredible. They both made buying this car a positive experience. Usually I dread buying a new car but not with them. They were both very accommodating and professional. I will recommend to all my friends and family to go in and see them. When the time is right I will be back there looking for a CR-V.

midsupcrt

30 de ene. de 2013

I went to three Honda dealers in my area only to go back to Honda Gallery a second time. Mr Sacco was friendly and made me feel very comfortable. I was looking for a CRV. He took me to the lot and explained the different models to me. He had a lot of patience! When I made my decision on the model I wanted we came to an agreement on the price which I thought was really a great price. I got no pressure from him. When I went to pick up the car, there was no waiting, the remote was installed and the rubber mats were in place. He explained the operation of the features in the car and how they worked. He even installed my phone to the Bluetooth! It was a great experience and I would recommend them to everyone.

BS2131313

29 de ene. de 2013

BRIAN SULLIVAN SET UP I-PHONE 5, HE WAS ALSO THE SALESMAN WHEN I PURCHASED THE VEHICLE, HE IS A CREDIT TO THE DEALERSHIP AND I LOOK FOREWARD TO DOING BUSINESS WITH HIM IN THE FUTURE

blackstj

28 de ene. de 2013

I went in to trade my leased vehicle for a new one; we didn't think it was going to happen but Junior made it work! He got me exactly what I wanted, and at a great price. Everyone was super friendly and we had some good laughs; couldn't have asked for a better car buying experience - Thank you!!!

byrd.s

28 de ene. de 2013

I went to the Honda Gallery to purchase a used vehicle. Herve was able to help me and take me on several test drives to determine the vehicle that best suited my needs. They were then able to help me with all the purchasing and especially work with me on the payment options.

deadams15

24 de ene. de 2013

Rob and the team at Honda Gallery were fantastic to work with. My experience was actually pleasant and stress free. They listened and made this more about me and my needs as opposed to just dollar figures. There was no "all business" attitude and that is so refreshing. I will absolutely refer family and friends here!

seejillrun

24 de ene. de 2013

I had a great experience with the Honda Gallery in Reading- Junior Rodriguez was a pleasure to work with--very low pressure, friendly, and extremely customer focused. I asked lots of questions and I never felt like I was being rushed or pushed around. I also enjoyed my interactions with Carlo Giovannucci-- he was funny, pleasant, and willing to accommodate all my requests. I would definitely recommend working with these two!!

Moe300

23 de ene. de 2013

Wouldn't shop any where else. There is never pushy sales - just informative friendly people. This is my third car from this dealership. Service is great as well.

dlgrassi

23 de ene. de 2013

Brian "Sully" was awesome. Very informative and helpful, knew what he was talking about. During the test drive he showed me how to use the options in the car which was very helpful considering my old car never had any of them. He helped me get equipped to the car to make sure I was comfortable on my own and threw brain busters at me to make sure I was paying attention. Great guy, not boring and made it fun for me to learn about my first new car :) I recommend Sully, he was awesome !

jcarey8823

23 de ene. de 2013

Being in the military, I've had the opportunity to experience good dealerships and bad dealerships while living in seven states. It is often hard to find a good dealership because I never have the hometown connection which civilians have, but I would like to say that Casey Tong and Honda Gallery exceeded my high expectations. This was, by far, my best car buying experience to date. Casey was friendly, but to the point. He was knowledgable, didn't haggle a whole lot and laid everything out on the table up front. Just the way I like it because I go in prepared after having done due research and I don't want the guy who drags things out and doesn't give me credit in the fact that I am knowledgeable in car buying. I can't imagine a more pleasant car buying experience. Honda Gallery has won my loyalty because of Casey Tong. Now the test is for them to keep it through future services I will have performed in thier shop.

oneilltom1

22 de ene. de 2013

Our second vehicle purchased from Junior Rodriguez. Needed to make the purchase with a tight time constraint. Before we arrived at the dealership, Junior had done his research, had a few potential vehicles ready to drive, and let us test drive them without any pressure.After our test drive, we sat down and discussed options, we were between two models, so we wanted to take a bit of time to discuss. Junior said no problem, that he would be there until closing. We went home for about a 1/2 hour, we live close by, and came back with our daughter so she could weigh in on the decision.Once we made our decision, the finance manager processed the paperwork in no time, and we picked up the car the next day.Great experience!

charlieehl

21 de ene. de 2013

Rob and Carlo Giovannucci were friendly, knowledgeable, efficient, and fair. I come back them because I am treated as if they want me to be a long term customer which I am and will continue to be. My wife and I have purchased 3 vehicles from the Honda Gallery and referred my father in law to a purchase as well

suzy.golden

19 de ene. de 2013

We had been searching around for a used SUV and had been to several dealerships over the course of a few weeks, without any luck. Most of the dealerships we went to made us feel pressure to purchase the first car we saw or leave them a deposit when we told them we needed time to think.Honda Gallery is actually pretty far from where we live but we were going to be in the area visiting family and decided to check out some used cars we saw on their website. We were greeted by Casey who was able to quickly show us exactly what we wanted to see. We didn't feel any pressure from him and he made us feel comfortable while we looked at several cars, took a test drive and took a few minutes to ourselves to discuss the cars we had seen. When we decided to purchase a car there Casey again set us at ease and made the negotiation, purchase and paperwork process really easy. He even went through the trouble of having the car we purchased delivered to my work (which is about 45 minutes from the dealership) on Monday after he was able to get the registration taken care of! Casey was excellent and our experience at Honda Gallery was great overall. We definitely recommend them!

Mac1946

18 de ene. de 2013

Brian Sulivan (Sully) was wonderful and a true pleasure to work with. He was upfront, honest, extremely helpful, and professional. It felt as if he were helping a member of his own family with the whole transaction...from beginning to end. He's a man of his word. You rarely meet someone in today's world who has these qualities...Brian has them in spades! I have exactly the same things to say about Frank McLaughlin. Frank, as manager, went also out of his way to be sure that I was having a smooth, pleasant, and personal experience. I told Frank that he was a man of integrity...I meant it. So is Brian Sullivan.I wish the scoring went up to "ten"....They deserve it.King Perry and Michelle Canan in Parts were also a pleasure to work with.I'm 66 y/o and worked for the Gillette Corporation for 20 years in sales and marketing. I know a class acts when I experience them. Honda Gallery is lucky to have these professionals working for them. Sincerely, George McGee

dgiambanco

18 de ene. de 2013

No pressure sales approach. Junior went out of his way and made this a very efficient and pleasant experience. I highly reocmmend Junior as your next car sales associate.

MD225

15 de ene. de 2013

This was our second lease experience at the Honda Gallery in three years. The first one was good, but our experience this time was exceptional. Our salesman, Herve Pierre-Louis, is exactly the opposite of what you would expect in a cars salesman. He was kind, PATIENT (we had two kids in tow), professional, and informative. We never once felt pressured or rushed. He answered every one of our questions with ease and assurance.Once the deal was settled and we went to pick the car up, I couldn't believe again how patient he was with us! He made sure we knew how to find and operate all of the car's features. He sat in the car with us for at about 25 min. helping to set up the blue tooth features and even programming my contacts of choice to speed dial, all as two kids in the back were yelling over us and hopping in and out of the car.Herve truly made this a stress-free and enjoyable experience!

mlh0920

15 de ene. de 2013

After numerous unpleasant visits to other local Honda dealerships, I'm glad I finally found what I was looking for at the Honda Gallery. Id been searching for a CRV for over a month prior to visiting the Honda Gallery and I had had it. Id been a victim of the old bait-and-switch tactic at one place, treated poorly at another and worked with one salesman who could barely form a properly written English sentence at yet another. Then I met Herve. He was very friendly, relaxed and genuine. I knew which vehicle I wanted to see when I visited so he brought it around and we took it for a test drive. He did not pressure me or bore me with personal stories like other salesman. He let me drive it how I wanted to and answered any questions I had. The negation process was pretty painless. He and one of the managers (Steve) offered me a fair trade-in allowance, and a fair price for the CRV. No major haggling needed. They offered to replace the seat cover which was stained, and did so after the sale. I can be a pretty high-stress person but Herve and Steve were so relaxed that it enabled me to relax a bit as welleven with my preschool-aged daughter in tow.King, the gentleman responsible for finalizing the paperwork was also calm in nature. We laughed and joked while he thoroughly went over the P&S and warranty options. Hes been doing this work for many years, as is evident in the fact that it went so smoothly.I have and will continue to refer friends, family members, and colleagues to Herve at The Honda Gallery.

Susan Hegarty

15 de ene. de 2013

Herve was a knowledgeable, informative salesman. He made shopping for my new Honda Civic 2013 painless; from testing driving the 2012 & the 2013 on 2 separate occasions to staying in contact without being too pushy. Herve's familiarity with this car was evident as he took me through my "tutorial" lesson on the day I picked up my new car. Highly recommend this courteous, friendly salesman when shopping for a car at the Honda Gallery!

armenapelian

14 de ene. de 2013

Tigran and Anthony were exceptional. Probably the best buying experience I've ever had! I would definitely recommend them to my colleagues in the future!

bhebert

14 de ene. de 2013

I am rating Gallery Honda #1 in my book!!! I brought in my partners car for a oil change. Ben Collins in the service dept took me right in. Surprise # 1.I have been looking for a used car but gave up because of pushy sales people. I deiced to take a look. With my guard up and a little on the defence side, I met Anthony Sacco Client Specialist. Instantly I let down my guard. Anthony was pleasant and never pushy he answered all my questions plus some. Surprise # 2 I then met Carlo Giovannucci sales MGR again pleasant and not pushy. Surprise #3I am very happy to say I bought a CRV!!!!! I will continue to bring my car there for service when needed. I feel a bond of Friendship and Trust!!!!!Thank's Guy'sSincerelyBrenda L. Hebert

Ram dodge

13 de ene. de 2013

Honda gallery made buying a car easy. Herve Pierre Louis our sales person was very informative and friendly, he was knowledgeable and made buying a car less stressful. Great job!

Nikkig22

12 de ene. de 2013

Sully, King and Frank were great, very friendly and informative. I couldn't have asked for a better experience. I would definitely highly recommend anyone looking for a Honda to go there.

FRTMCORP

11 de ene. de 2013

My husband and I have bought/leased 4 new and 1 used car in the past 3 or so years. new and 1 used from this dealership alone.This was by far the most pleasurable and easiest transaction/sale we have EVER had!Brian knew exactly what we wanted and gave it his all to make sure that we were happy.Very accomodating and extremely friendly...knew his stuff.Comfort and honesty goes along way! Jeff took the financial end and ran with it in a pleasant, timely manner and gave usthe little extra to make us even happier!Even my 16 yr old daughter, who was the reason we were purchasing a car, was commenting on how great they were.If we could give more than a 5 rating, we would!Thank you Brian and Jeff

dlp2426

10 de ene. de 2013

Best car buying experience by far! Brian was easy to work with! We were looking for a safe reliable car for our daughter and we found it the Honda Civic!

PreludeOwner

9 de ene. de 2013

We went into Honda Gallery to test drive a vehicle we were interested in to comparison shop between brands. Casey enthusiastically brought us for a test drive and demonstrated many of the features of the vehicle which made it a leader in its class. Since we were still researching, Casey put no pressure on us to make a deal, and just asked us to return if we decided to go the Honda route.We returned the next day to do another test drive (albeit longer, after testing vehicles of other brands that day) and decided that the Honda was the best fit for us. Casey then sat down with us and presented us with reasonable numbers for the vehicle. It was very laid-back and respectful in comparison to other approaches we received in previous dealings elsewhere. In the end we purchase the vehicle from Casey and will definitely recommend him without reservation.

Pa C

9 de ene. de 2013

I purchased my used Honda at Honda Gallery in 2011 before going on a one-year military assignment. Negotiation wasn't that difficult, but I admit that even after telling everyone at the dealership that I would be out of the area for a year, I constantly got phone calls and emails asking me to come in for service, to consider selling my car back, etc. When I did finally get back to Massachusetts this year, I emailed to request a quote for routine service (oil change, transmission flush, tire rotation, and brake flush). I connected with the online chat representative on the dealership's website, and left this detailed message asking for the quote BY EMAIL. A week later, I'd not had any response.So, I tried again. Sent both a regular email through the website and also connected again with the online chat rep. The online chat system (both times) seemed flawed, since it connected me with two different agents, both of whose on-screen names did not match what they told me their names were. In any case, I explained that I'd not had any response to my earlier inquiry. The agent apologized and said she would get my message directly to the service manager and have him reply to me immediately. I waited another 10 days- still no response. So, I tried a third time. This time I asked the online representative for the name and email address of the general manager. She happily obliged, and I emailed him to explain my situation, and that I had not had any reply by email as I'd asked several times. His response was almost immediate, although he did so by phone and had his service manager also call and leave a message. Again I emailed the manager back to explain that I need to communicate BY EMAIL, since I don't make personal calls during the day. I again asked for a service quote by email, and I received no response whatsoever. I suggested to the general manager that he might want to look into the efficiency of his organization's email communication procedures, since I expect it might be resulting in lost (and frustrated) customers. I got no response again, so a few days ago I emailed the general manager for my final time to tell him that I now understand that his company apparently does not prefer to respond to customer emails with any reliability, and that I now feel little choice but to look for another service location. I think it's a shame, and I feel ignored and unvalued as a potential ongoing customer. If you're looking to do business at Honda Gallery, I strongly suggest you don't expect much at all by email or online inquiries. It just doesn't seem to work, and the management just doesn't seem very interested in fixing it.

emilymcgoldrick

8 de ene. de 2013

He was very friendly and informative, he did not pressure me into any decisions and tried to get me everything I wanted out of a car for the best deal he could. Not being pressured was the best part of the experience, I felt like the decision was totally in my hands.

Susan E Maher

7 de ene. de 2013

I would recommend Honda Gallery to anyone looking for a Honda. My husband and I just bought our 6th consecutive Honda. We've used Honda Gallery (previously Honda Barn) for purchases and service.I find Honda Gallery very friendly and trustworthy. They are a great example of how to run a business.

sharonn1004

6 de ene. de 2013

Adolfo and Carl were incredibly friendly and professional. This was my first time buying a new car and they were extremely helpful. They made the process easy and I am very satisfied with my new car as well as the price! I was recommended to Honda Gallery in Reading and I plan on recommending it to others as well.

ldandrea

5 de ene. de 2013

This is the most positive and fantastic car buying experience that either my husband or I have ever had. Neither of us have that much experience buying cars, since we keep our cars for a long time. We did a lot of research online and then compared prices at four dealerships, beginning and ending at Honda Gallery. During our first visit here we went out to the lot and just started looking at different models. It was a really sunny but cold day, and Junior Rodriguez came out and asked if we needed some help. We told him that we were just browsing but would come in afterward. We finally did go inside, and began our "relationship" with Junior by asking if we could come in the following week to test drive a few different models. We did so, and were able to narrow our search to the Accord. We also met with Steve, the manager, and told both him and Junior that it was very important to us that we not feel pressured or pushed into a sale. They completely respected this. Junior was in touch by e-mail, but wasn't pushy. Over the course of the next few weeks we went to three other dealers, and some were into pressuring us, and some seemed rather nonchalant until it got closer to the end of the month (and year). We thought we had the exact car that we wanted, and Junior actually found one and got it to the Honda Gallery. In the meantime we changed our minds once again, and Junior never missed a beat-he was completely professional and found us the one that we really wanted and then got that one for us. He was unbelievable and we will be eternally grateful for the respect and service that we received from him and from everyone at the dealership as a whole. Junior is a gem, and Honda Gallery should be extremely proud to have an employee like him.

Jonathan V.

4 de ene. de 2013

EXCELLENT overall experience in buying a car from Anthony Sacco & Gallery. Anthony was extremely professional, honest, knowledgeable and helpful throughout the entire process. Anthony gained my trust and respect because he listened to my needs and he did everything that he said he was going to do. He didnt "sell" me a car, he was a trusted advocate and resource on my behalf to help me purchase the car I wanted for my family. I have already personally recommended Anthony to my family and friends.

jmfeinberg

1 de ene. de 2013

Gioncarlo was great to work with, he did not play the dealer price games. He came out and gave us a great price right from the start. He was able to explain all the options on the Odyessey and which models had what we were looking for and what extras were in the package. We were able to agree to a deal on the car in under an hour. We even had our two children with us, both under 3, and they did not even have a chance to get fussy.

JONeil805

1 de ene. de 2013

I would recommend this dealership to others who are looking to buy a new car. The staff was very friendly and tried very hard to find me a car that best fit my needs and budget. They went through a number of different options with me and allowed me the time to make my decision. I had gone to other dealerships prior to visiting the Honda Gallery and they were able to give me more options and beat the prices other dealerships were quoting me. I never felt rushed or pressured when I was making my decision. I worked with Junior and he was very friendly and personable. He made the experience a positive one and I would definitely go back.

acullen001

1 de ene. de 2013

Everything was great. Anthony is new to sales. Although I know they are selling, you could not tell and you felt that he truly meant everything he said and he really believes in Honda.

Tracy1!

31 de dic. de 2012

Junior Rodriguez our sales person was a pleasure to work with he was very professional and knowledgeable. This is one of the best experiences I have had leasing a car.

jackmccullough

30 de dic. de 2012

This is my family's fourth time buying a Honda, and the 3rd time doing so with this dealership (previously called the Honda Barn). The experience this time, as it has always been, was all positive. Herve was very knowledgeable on Honda's products, gave a fair price, and was very thorough in showing the car to my wife (who tends to have a lot of questions on such things). I am not sure how the experience could have been much better to be honest.

Cherscot

29 de dic. de 2012

Great customer support and attention to detail. I would highly recommend my friends and family to go to this dealer if they want to purchase a Honda!

Mark

26 de dic. de 2012

I had a great experience at Honda Gallery. Normally the car buying process is a royal pain. I knew I wanted a Civic but not sure if it would be new or used or what model. I test drove four cars and was a high maintenance customer. There was no pressure and everyone was very helpful. In the end I got a car that I like and a great deal too.

KiaraS

25 de dic. de 2012

The whole experience buying this car was very good one.Our salesrep was Anthony Sacco. He went all the way to accommodate our many requirements. Initially we wanted to buy the used certified pre-owned 2012 Honda Civic and gave a deposit for it. Then we decided to get the new one. We got very good price for it. Every day when we went to the dealership Anthony was very professional and friendly.

dave2crv

23 de dic. de 2012

I recently purchased a used vehicle from Casey Tong at the Honda Gallery in Reading. The whole transaction went very smooth. Casey was very easy to deal with, makes a good cup of tea, and I appreciated being able to deal with him openly and honestly. We coul speak plainly and he listened to my concerns, then addressed all of my issues and delivered on his promises. The price we agreed on I felt was fair, and I have no regrets making the purchase. I'm not a big fan of any dealerships in general, and typically prefer purchasing vehicles privately. However, the Honda Gallery in Reading may be an exception to the rule and the stereotypical dealership - they seem to have a genuine interest in high customer satisfaction as a way of doing business - they don't just talk the talk, they walk the walk. From what I've seen of their service department so far, it looks as though that's a quality outfit as well. Thanks Casey and the Honda Gallery!

rick1822

23 de dic. de 2012

Wanted to check out used Pilots. Casey was a great help, showing me 3 different types and test driving them all. I was able to make a well informed choice and am very happy!

Samhonda

20 de dic. de 2012

Price was good. Service was friendly. Herve and Steve (sales manager) behaved as if they wanted my business but without being overly aggressive. word. word. word. word.

jillshuman

20 de dic. de 2012

I had previously leased a Honda from this dealership, although I can walk to a different Honda dealer (the Honda Gallery's competition). The general manager of the Honda Gallery reached out to me as my lease was coming to an end with an invitation to come and meet with him in person to discuss my lease-end options.He did indeed meet with me and then turned me over to Junior Rodriguez. Within 30 minutes, I had taken test drives of the two cars I was interested in and decided to lease a Honda Civic. The price negotiation lasted all of 15 minutes and I walked away very satisfied with the deal and the dealership, especially Junior.This was actually a very refreshing experience. Junior was pleasant but not overbearing, knew the pros and cons of the two vehicles I expressed interest in and was willing to take all kinds of time while I deliberated. We shared a few war stories back and forth....a very pleasant time was had by all! I made a small change to the deal after I had signed on the dotted line; I emailed Junior on his day off and he replied right away that he would take care of the change (which he did). Junior is a delightful young man, a consummate professional and Honda should nurture him all they can. I was also impressed by the handwritten thank you note a few days later. So impressed, in fact, that we hope to buy our next car from him, too!

shahzadzafar

11 de dic. de 2012

I was looking for 2013 Accord. Honda Gallery quoted a reasonable price upfront. They did not do any sales gimmicks. When I told them about another price quote I had, they right away lowered the price to beat it. Sales guys knew about new Accord's feature well and also explained it. There was no pressure to finalize the deal as soon as possible. My wife and I took our time in deciding about the trim and color of car. The offer for my trade-in was reasonable and they increased it to match my expected value. Overall we had very pleasant experience and would recommend this dealership to our friends and relatives.

accarmody

11 de dic. de 2012

Casey was incredibly informative and knowledgeable salesman. He helped my husband and I make the best decision for our family and we are so glad he was there to assist us. We entered the Honda Gallery to just look at our options and we left with a great deal. I would most definitely recommend Casey to anyone looking into buying a Honda. We are very happy and satisfied with our decision to lease the 2013 Honda Accord LX.

lisacosta1971

10 de dic. de 2012

Anthony was excellent. Very easy going and personable. He made me feel very comfortable and I trusted him. He has been excellent ever since with follow up too.

Meghan Dennehy

10 de dic. de 2012

I stopped by this dealership briefly to look at a Jeep Wrangler. At the time I had no true intension of purchasing a car, my search was just beginning. I worked with Anthony Sacco who was excellent. He was friendly and professional. He was not pushy or aggressive as I have experienced in the past with auto sales. He answered all of my questions and helped facilitate everything. Given purchasing a car can be anything but fun and usually stressful, my experience was smooth and well delivered.

Stevehonda

10 de dic. de 2012

Last month, I purchased a used Honda Accord from Anthony at the Honda Gallery. I am very pleased with the car. Prior to purchasing the vehicle, I went over with Anthony what I was looking for in a vehicle. The car I bought is dependable and fuel effecient and I was able to negotiate a very affordable price with Anthony. I'm planning on bringing my car to the Honda Gallery service center for any future maintenance. I would definitely buy a car from Anthony and the Honda Gallery again in the future.

sylvia curley

8 de dic. de 2012

My first experience buying or leasing by myself. It is not a secret that people don't like dealing with car dealers!! My intention was to visit other car dealers that day and make up my mind that day. My son and his wife had directed me to visit Honda Gallery and ask for a certain person - that person did not work that day so I was directed to Anthony Sacco. He has a great personality and put me at ease immediately. It was a very comfortable experience which is very important to me. It didn't take long for me to decide after a very short time that I wanted to work with Anthony and not go to another dealership and risk being put into a bad experience. Within a few hours I drove my 2013 lease CRV out of the showroom with everything taken care for me. A great experience because of Anthony.

LAURELESSERY

8 de dic. de 2012

MY WIFE AND I STOPPED IN TO LOOK AT HONDA CRVS.WE MET ANTHONY SACCO WHILE LOOKING AROUND HE SHOWED US WHAT WAS AVAILABLE.HE EXPLAINED ALL ABOUT BUYING OR LEASING.WE TOOK A TEST DRIVE AND LEASED ONE.

jloma20

7 de dic. de 2012

I had a great experience at Honday Gallery specifically because of Anthony Sacco. He was very knowledgeable because of his service background and helped me chose the best car possible. No one likes buying a new car but Anthony made it a very easy process. I highly recommend Anthony to anyone interested in buying a new Honda.

Dforri

7 de dic. de 2012

This want not your average car dealership. What a great experience, no pressure and a great sales man. Anthony was great with all of our needs, very professional and helped me find the perfect car. I am very happy and would do business again with him.

LuisBrambila Cobarruvias

7 de dic. de 2012

had a good deal on my honda accord and like the costumer service my car is in good conditions and hope it keeps that way

LPhilogene

4 de dic. de 2012

Casey Fong was friendly, courteous, patient and helpful. As I had to trade my Honda Fit so we finally came up with a compromise regarding prices and the deal was done. I am very happy with my new CRV and I think they also are.

JeannieRah

4 de dic. de 2012

Compared to two(2) other Honda dealers in the area The Honda Gallery was far superior to deal with in all aspects of my transaction. They genuinely considered my needs and did their best to satisfy them. They conducted their business with courtesy and professionalism. They were knowledgeable, helpfull and responded promptly. I feel very comfortable contacting them for any of my automobile needs. I have used them before, will use them again and would highly recommend them.

bethlynch

30 de nov. de 2012

best car and easiest car buying experience. I was taken care of very well and appreciate the sensitivity to my needs. I am very comfortable driving my new CRV! Thank-you

Accord85

29 de nov. de 2012

I worked with Casey Tong on the purchase of a new Accord. I would recommend any prospective customers to work directly with him. He was fair, had considerable knowledge of my car's features, and he demonstrated a genuine care for my time and energy as I went through the car purchasing process.

new1

29 de nov. de 2012

Best experience ever in trading in a car. Sales people were very friendly they made you feel like part of the family. Will recommend this dealership to my family and freinds whenever, they are looking to buy or lease their next car.

Daizeesmom

28 de nov. de 2012

A family member purchased a used car from Honda Gallery about 18 months ago, and had a positive experience, so I decided to give them a try, too. I arrived early, before they were open, and looked around at the used autos, noting the ones I was interested in. As soon I they opened, I went inside and was greeted by Enoch. He had me sit for a few minutes, so he could get my name, what I was interested in seeing, and went off to get keys, so I could look at, and test drive the cars I liked. We came back and started filling out papers. They secured a better interest rate for me, than the one I came pre approved with. I am now the Happy Owner of a car from the Honda Gallery, and would recommend them to everyone.

HappyCust222

26 de nov. de 2012

We started using the Honda Gallery for service/maintenance several years ago after purchasing a 2008 Honda Accord. We were just as happy with the customer service we received as we were with the Accord. Given the excellent customer service at this dealership, we had no reservations about where we would start our search for a new vehicle. We purchased our new vehicle from Herve Pierre Louis who was friendly, professional and very knowledgable. The whole buying experience from start to finish was very pleasant.

cjsewell

26 de nov. de 2012

I came to Honda Gallery searching for a good value on a late model used car. Brian Sullivan assisted me while I considered different cars, answered my many questions, and advised me when I needed it. I purchased a 2011 Honda CRV and am thrilled with it. Thank you, Brian, for all your help!!!!!! And, Monica Smith made the contract, insurance, loan and registration so simple....a breeze.

Ashley Brooks

26 de nov. de 2012

Since this was my second new car purchased from the Honda Gallery, I wasn't surprised that I ended up with a beautiful new car. It's no surprise that the Gallery provides great service, but Sully was above and beyond a pleasure to do business with. With his knowledge, and exceptional personality he made the car buying process as enjoyable as possible.

dsongini

20 de nov. de 2012

Worked with Brian Sullivan to purchase a certified used 2010 Crosstour after my 2007 CRV was totaled, he was awesome! MonicaSmith handled our financing and she was awesome too! My experiences at this dealership have all been great and I would highly recommend to anyone who is looking to buy a Honda. I was also impressed with their collision center in Norwood that helped me with my CRV after tree fell on it during Sandy. Thanks everyone for your help!

Ipejic87

18 de nov. de 2012

Bobby Chin is a true professional when it comes to Honda. He displayed a great understanding and knowledge of the product. I was able to leave the dealership with great excitement and confidence that I would be able to use my brand new Honda Civic to the full capacity. This was my first time buying a Honda vehicle and I look forward to coming back and working with Bob on my next visit.

pgiallongo

16 de nov. de 2012

I would recommend HOnda Gallery to all of my friends, Robert Giovannucci and king perry were unbelieable. They both went way beyond their jobs, tO get us into this car. We could not believe how nice and friendly they both were and not at all pushy, which is one of the things that we loved, We both had a good experience with Honda Gallery, And we liked how robert showed us everything on the car he was so patient, very people person but not pushy. That's the same with King Perry as soon as we meet him we felt like we were talking to friends, he made you feel so comfortable. So I would definitely recommend Honda Gallery to everyone. It was A pleasure to meet both of them.Patty and Paul Giallongo

Meeshie222

14 de nov. de 2012

I thoroughly enjoyed my buying experience with Honda Gallery, specifically Junior. He is extremely friendly and knowledgeable. He follow up with us without making us feel as though he was just wanting to seal a deal. I would recommend Honda Gallery and Junior to friends and family; we had a great experience.

rampion

13 de nov. de 2012

I am a returning customer to this Honda dealership and have now got my second new car. I worked with Bobby Chin who made my experience a very pleasant one and a positive one. When walking into a dealership, you never know what awaits when it comes to personnel. In this case, Bobby reinforced my positive experience of Honda Gallery in North Reading. Bobby was helpful, informed, friendly and professional, but it was his personality that kept me engaged during the entire process. His ability to be a listener to me was also a welcome change from past experiences in other dealerships. Once he understood what I was looking for, he was able to respond and go to work in making a deal that worked for both of us. Once we had a deal, the paperwork process was fully assisted by both Bobby and King Perry in their financial department. Team members like this encourages me to recommend Bobby for any sales inquiries you may have when at the Honda Gallery in North Reading. And, if you've been shopping at other dealerships, don't make your deal until you see Bobby at Honda Gallery. You owe it to yourself to have a positive experience when purchasing a vehicle.

jcmcg27

9 de nov. de 2012

Brian and Frank were a pleasure to deal with. None of the "lowballing" we experienced at other dealerships. They were forthright and won our business easily.

Jane Souza

8 de nov. de 2012

Happy with the whole experince. Very cooperative, willing to please.I feel confident that I made the right choice in cars and dealership.Thank you

lking58

6 de nov. de 2012

Nicholas was a terrific salesmen. He was polite, answered all our questions, got me the price I wanted and went the extra mile to help with getting a remote starter installed in my new car. Came to were I worked picked up the car and returned it when the installation was complete. Followed up with me and even called me on Sunday morning to see if we were still interested in purchasing a car after our initial visit the day before. This was the best car buying experience I've had yet! I highly recommend if you are buying a car to see Nick. I will refer anyone I know buying a Honda to see him. He was a pleasure to work with.

nanc8433

6 de nov. de 2012

I went to the dealership with a mind set of what I wanted and they certainly delivered. I felt like they really listened to me, which I really appreciated. Very friendly staff.

Bricky

2 de nov. de 2012

From the moment I entered the showroom door I was greeted very courteously, and was assigned to Junior Rodriguez. This salesman came across as friendly, product knowledgeable, and extremely helpful with respect to removal of personal items affixed to my Volvo tradein. He demonstrated the road handling capabilities to my 100% satisfaction. I hope he's considered a "Keeper".Meanwhile, I'm thoroughly enjoying my new acquisition.Thanks Junior.

phxsuns93

2 de nov. de 2012

This was my first trip to Honda Gallery and I was extremely impressed. The service center and dealership were clean and bright, and Dana Dellacroce was extremely helpful and courteous. I was able to make an appointment online and they even had a shuttle service to take me back home and pick me up when my car was ready (about 4 hours later). Everyone was very friendly and professional. I've been known to go out of my way to a dealership if the customer service is good, and I would definitely recommend Dana Dellacroce and Honda Gallery.

Jabbott15

1 de nov. de 2012

Rob went above and beyond the sale of our used vehicle. He was understanding of our family needs, by allowing us to test drive multiple vehicles, even taking one to my son's hockey game. He was also considerate enough to realize that we were shopping for a while and as dinner time approached he offered and followed through on pizza for my family, especially my two young boys. Even after the sale, he has been thorough in answering my questions regarding the installation of a DVD player along with hard wired power for my son's XBOX 360 for long road trips. This makes a considerable difference as I have many options in the area to make a vehicle purchase, but I would only recommend Rob as I now consider him a friend.Jim Abbott

Cbosco43

29 de oct. de 2012

I had a great experience purchasing my car at this dealership. The Casey was a great and friendly salesperson and was excellent in both showing me all of the features of my new Honda civic but was also excellent and friendly when discussing the purchase price of the vehicle as well. With all honesty I plan on purchasing my next vehicle from this dealership and from Casey. I absolutely recommend this brand, dealership, and salesperson.

pete0001

28 de oct. de 2012

I have purchased many cars (and helped other purchase many cars) and my last 5 have been Honda's. Honda Gallery is by far the best dealer I have dealt with in all of my car purchases. I am not your typical car buyer, by the time I spoke with Honda Gallery, I had already determined the price I was going to pay for the new 2013 Accord and had researched what my trade was worth and what other dealers would offer for it. Honda Gallery made the rest of the process painless and did not waste my time with sales games during any part of the process. I decided to buy the vehicle from them even though another dealer offering the same deal had the car on the lot for me while Honda Gallery had to swap the vehicle from another dealer.Every single person I dealt with at Honda Gallery was spectacular, including the General Manager, Frank. Junior (my sales person) and Rob (his associate who also helped out) were great to deal with.I highly recommend Honda Gallery. While I cannot comment on what the experience would have been like if I had walked in to the dealership having not done extensive research, I can tell you that having already decided the price I was going to pay for the vehicle and what my trade was worth, they were wonderful to do business with and I will definitely consider them first for my next Honda purchase.

pete0001

27 de oct. de 2012

5/22/2012Honda Gallery initially replaced a Pressure Sensor in our 2002 Honda Accord as it was identified as problematic by the diag system.After this part was replaced, the check engine light came back on the very next morning. Brought vehicle back to Honda Gallery to investigate what was going on and they stated that the diagnostics code was now reporting that the gas canister / valve needed to be replaced. After confirming to them that a mechanic at a different shop had already replaced these exact part and almost every other part in the evap system two months earlier to try to resolve the same check engine problem, they took a closer look at the part and after performing a smoke test, determined the new (replacement) part was defective. They were able to look up the defective genuine Honda part sale in their system and were able to replace it under warranty. While I am skeptical that the first part they identified was actually a problem, there is no way to know this for sure since the vehicle 'thought' it was a problem at that time. I am very happy with the fact that Honda Gallery stood behind getting this problem resolved and ensuring that at least we did not have to pay even more money for the gas canister / valve to be replaced again in a two month period.A++ service from Leah in the Service Department. Leah turned a potentially bad service experience in to an excellent one.Brought Honda 2002 Accord to Honda Gallery of Reading to resolve recurring problem resulting in Check Engine light. Previously spent in excess of $500 with another mechanic to replace gas canister / valve and a ton of misc. parts in the evap system, but after 2 months and a dozen visits later to a different auto repair shop, the check engine light kept coming on and the mechanic had no idea what was wrong and suggested that I bring the vehicle to a dealer to have it checked out.Honda Gallery was able to make an appointment to examine the car first thing on a Saturday and based on the diagnostics code the car was reporting, believed that a sensor needed to be replaced. The repair was done that day and $270 later we were sent on our way with a nice Dunkin Donuts gift card for arriving early on a Saturday, a discount card for future service work, a car wash, and a well designed report of various other problems with the vehicle that should be addressed.Unfortunately, after replacing this sensor, the check engine light came right back on the very next morning. Contacted Honda Gallery and made appt. to bring car back on Monday evening and person in the service department (not Leah) said that the car could be checked out that evening as long as we could get it there by 5:30P. When we arrived with the car, we were told that we had to drop off the car since they did not have time to check out the code that evening and the system to look up the codes was down.Although not part of their service, they arranged for a rental car to be provided so that they could keep the car for another day to investigate what was going on. Leah contacted us multiple times throughout the day to provide an update of what they had found. In the end, they determined that the genuine Honda part which was used in the original repair by a different mechanic was actually defective and needed to be replaced. Originally they asked us to pay for this repair, but when we explained that our mechanic bought this exact part from their Parts Department 2 months earlier to perform the original repair, they went out of their way to look up the transaction, confirm we were telling the truth, and not only did they provide the replacement part, but they installed it instead of forcing us to be inconvenienced by going back to the original shop to perform the replacement.While there is no way of knowing whether the $270 part needed to be replaced in the first place and I am skeptical that it did (even though the computer 'thought' it did, I feel Honda Gallery righted any possibility that this part did not need to be replaced by how they handled the follow up appointment. It has now been 5 months since the repair and thankfully the dreaded check engine light has not returned. We will definitely visit Honda Gallery again for service for our Honda's after this experience with Leah since she ensured that our problem was taken care of appropriately.

jchen3

27 de oct. de 2012

Junior was excellent. Very knowledgeable about all Honda products, and he took the time to understand what was important to us early on. When it came to pricing, he was straight up and efficient, and worked with us to get a great deal on our trade in and for a new 2013 Accord. He did not try to give us more than we wanted, but did spend time to show us the price and performance tradeoffs around what we were looking for. We visited 4 dealerships and met with a bunch of sales people. Junior was the most professional and gave us the best deal.

Lakmany978

25 de oct. de 2012

My experience from beginning to end was absolutely fabulous. Bobby is the ultimate professional. He listened to my needs and helped me find the perfect car to fit my budget and lifestyle. With the help of his team (Sales Manager, Business manager and finance), I drove away in a 2013 Honda Accord EX-L V6! They all worked extremely hard to get me a beyond fair (higher than expected) trade-in amount for my car and made the process feel so easy. The whole process took about 2 hours and Bobby made sure to keep me in the loop as we went through everything. It is evident to me that customer service is a TOP priority for Honda Gallery, I truly felt spoiled. For future car purchases, I will definitely be going to Honda Gallery and asking for Beth. I would refer Bobby and her team to anyone who wants a fair price, seamless sales experience and no hassels!Thank you Bobby

deathsfuture123

24 de oct. de 2012

This was my first stop for a search for a Honda Accord. The dealership is nice looking and the staff was nice. I needed to buy before leaving for Afghanistan so I had maybe 2 days to find a car and get the deal done. I was paying cash.Anthony was the one helping me and he made it known right away that he was the rookie. Okay, no problem. The selection of pre-owned Accords was terrible (compared to the other dealerships I visited). It is a Honda dealership with like 3 used accords in stock? Whatever, moving on. The price points on the stickers were very high. I ran into the problem of trying to work the price on 2 cars to see what the better deal for the money might be. I guess they can't do that because of the way the "system" is set up. I took an eternity to enter the information in the computer. We talked price and I told the salesman where I wanted to be. Nothing unreasonable, just wanted to be in a specific price range regardless of what money I could have spent. The funny thing is that a good salesman or sales manager could have possibly convinced me to drive out with a new 2013 Accord paying cash. The money was way off. I guess I had "idiot" written on my chest because I would not pay what they were asking with someone else's money. I visited Honda Cars of Boston and was close to buying a car there. I ended up at Kelly Honda and they closed the deal. Kelly Honda took what I said for my goal and top spending and made it work.I would say that the trade evaluation at Gallery was okay. I thought that the money for my trade was reasonable for a dealer. The selection, as mentioned, was poor. I know that the dealer would say that right now the selection is low because of availability, but that is garbage.The one thing I would truly complain about is the way the managers and upper staff work there. They sit in an office and the salesman goes back and forth. Derek at Kelly Honda did the right thing. He used his legs, came out of the office, and said to me where can I be to get the deal done. We haggled for a second or 2, and done. Mad respect for him and treating me like a person and not a number. Maybe Gallery can get him to teach a class there for them.Lastly, every other dealer I visited contacted me regarding the sale. I was paying cash and had 2 days to get this done. I can bring the horse to the trough but I can't make him drink. Such an easy sale lost because prices are too high, managers are inept, inventory is lousy, and sales people are inexperienced. I would recommend Honda Cars of Boston and Kelly Honda but not Gallery Honda.

Robert Carbone

17 de oct. de 2012

Bobby was every helpful in showing us how to set up are blue tooth, radio, and etc.He was the best in showing us that we have had in any car dealers with a new car.Please recognize him for his thoughtfulness and patients .ThanksBob & Carol Carbone

DenVal

16 de oct. de 2012

I found out late Friday night that I would need a new car by Sunday...panic sets in. Saturday I drove around and visited several dealerships, Honda Gallery being the second. I met Junior out in the parking lot and told him what my needs were and my situation. Junior has a very pleasant and easy going way about him and makes you feel at ease and not on guard of an overbearing salesperson. Junior is what every car salesman should be..outgoing..friendly with a sincere smile and has respect and the utmost of class. He kept me informed of the process every step of the way and if he didn't know the answer he was sure going to get it. But he did know the answers. Suffice to say I made my purchase on Sunday.Honda should work hard to make sure that Junior does not go anywhere else..I hope to see him climb the ladder of success within this company. I would highly recommend going to see Junior if you are looking to buy a Honda and based on my experience here I would not hesitate to go back. He's a great guy and a great salesperson!Thank you Junior I love my 2010 Honda Accord Ex.

Vazy123

14 de oct. de 2012

I worked with Nick Haley and he was very knowledgeable of the car I wanted and was very positive.... I also worked with Monica who was very helpfull...I would highly recommend this dealer to find your Honda!!! I love my Accord!!!

segordon

8 de oct. de 2012

Purchasing a new Honda CRV at Honda Gallery was painless, from setting up a test drive, negotiating the price, paying for the vehicle, and picking up the car. All told it took less than 2 hours of elapsed time over 3 days. Well done Honda Gallery!!

ted eliopoulos

7 de oct. de 2012

Bobby and Carlos were terrific dealing with my many changes. Finally, I finances a 2012 CRV and love it. I would buy from both of them again and again!! I may work them better on the price next time!!thanks...Ted

spettee

7 de oct. de 2012

I went to Honda Gallery because of a recommendation. I do not think I will go anywhere else agian. It was a great experience and I never enjoyed buying a new car like this. I usually associate buying a new car with high pressure salesmen and buisness men. There was no pressure here. Very pleasant and welcoming. Brian Sullivan AKA Sully, was a blessing to buy a car from. He understands that life happens even when buying a car, and was very helpful and patient. GO TO HONDA GALLERY FOR YOUR NEXT CAR!!!

KatheFi

6 de oct. de 2012

Brian Sullivan and King Perry were extremely helpful, patient and courteous with us. They explained all options carefully.Their service was quick and the condition of the car was fantastic ~ it was prepped beautifully. I would highly recommend this dealership and their salesforce to anyone looking for a used or new car.

scottcpa

5 de oct. de 2012

I purchased a 2013 Honda Accord V6. This was my second new car purchase from Honda Gallery. The staff are friendly, easy to work with, and not overly pushy, yet they did keep in touch when the vehicle I wanted arrived for a test drive. Additionally, I feel that in both cases they made be a very reasonable offer on my trade-in value and we did not have to haggle about price.It all likelihood I will be back again for my next purchase.

DRiley87

1 de oct. de 2012

I am extremely satisfied with my visit to Honda. I went to The Honda Gallery JUST to browse. Going in I was kind of nervous, because I'm a first time car buyer and I always hear that car dealers are out to get you. I left a few hours later, the owner of a brand new Honda Civic. The client specialist that helped me was Nicholas Haley. He's an extremely kind, and funny guy. He was extremely helpful and informative, and made the whole process very manageable. He really took into account my finances, and what not, and got be a better deal than I could have imagined. I'd buy 15 more cars from Honda, especially from Nicholas Haley.Thanks Honda, and Nick!!-Dan

RobbyDhue

1 de oct. de 2012

Brian Sullivan helped make the process of buying my vehicle a positive experience. I was predisposed to aggresive sales techniques in my previous car buying experiences at other dealerships. "Sully" has a warm personality and I got the impression early on in our conversations that he loves what he does and his goal was for me to leave the dealership satisfied and happy with my purchase. I would come back to him again for a future purchase and will highly recommend him to my friends and family.

rdurantjr

30 de sep. de 2012

Junior was fantastic! He started by asking about the car I wanted, but then took the time to talk with me about the car. So many other sales guys I spoke with went right to the dollars and sense. Money matters, but I was there to buy a car, not buy a payment. I felt like he was really interested in making sure I had the right car, not just the right payment. He is a great representative of the Honda brand and the Honda Gallery dealership.

houghton.kristina

20 de sep. de 2012

I purchased a 2012 CR-V last month and worked with Brian McCaffrey, and would highly recommend anyone to work with him. Brian worked extremely hard to help me find the "ultimate" car that I was looking for. He educated me about new/used cars and the types of models that he thought that I may like, and never pressured me to make a fast decision and made the whole process enjoyable. Keep up the good work :)

Maria Lucas

20 de sep. de 2012

Just bought a certified Honda Pilot from this dealership. I think everyone can relate to the fact that car shopping in general is not always a pleasant experience. However, my experience was quite pleasant. I did my homework before deciding on this car and know that both the price I paid and my trade-in allowance were exceptionally fair. Just as important was the great service I received from my salesman, Casey Tong. He was a real gentleman with no high-pressure sales tactics which greatly helped seal the deal for me. And the great service didn't end once I signed the sales agreement. Casey spent alot of time with me the day I picked up my car to help me set-up my bluetooth and navigation system and was very responsive to get a couple of minor issues corrected. I would definitely consider buying another car from Casey and the Honda Gallery in the future and can strongly recommend them to anyone who is car shopping now. BTW - I traded my 2005 Nissan Pathfinder LE - 72,000 miles - she was my baby and I took great care of her - she's on the lot now and needs a good home! Only reason why I traded her in was to upgrade to a newer car - check the carfax!

pfoley

17 de sep. de 2012

The whole deal went extremely smooth. I was very pleased with Junior Rodriquez; he could not have been any more helpful and polite. Both Junior and King explained everything very clearly and patiently. We will be returning in the future to do more business with Honda Gallery of Reading.

ventola123

17 de sep. de 2012

I recently bought a 2012 Accord from Casey Tong at the Honda Gallery. He was both professional and pleasant to work with, resulting in a very good purchase experience. I would highly recommend Casey and will plan to contact him for my next Honda purchase.

Clark.danielle17

16 de sep. de 2012

My experience at Honda Gallery was a very pleasant one. I worked with Junior who really made me feel very comfortable with leasing my new vehicle. I came in with many questions and concerns which were all answered very honestly and put me at ease. I was able to come in on a Friday night and drive away with my new car Saturday afternoon. Junior fought very hard to get me the best possible price and succeeded at it I would highly reccoment anyone looking to purchase a new car tto Start at Honda Gallery and work with Junior you will not be disappointed.

glorialaine2004

14 de sep. de 2012

I had an extremely wonderful experience at the Honda Gallery in Reading,MA. Mr. Pierre Louis was an amazing and very knowledgeable young man. Honda Gallery is a great place to purchase a vehicle, which I did. Gread customer service and everyone their are very nice and sweet.I would highly recommand this facility to my friends, family, coworkers and everyone that I'm affiliated with.I have positive remarks for Gallery as a whole.

AStoner1

14 de sep. de 2012

Bobby managed to make it an overall positive experience. No pressure, but presented facts. Once I made the decision to purchase, the paperwork was quickly filled out. Bobby also did a thorough job in explaining the details of the car before I left the lot.

rambo680

14 de sep. de 2012

I drop by Honda Gallery often: buying cars or auto service. This time, I visited there to buy a new car. I really appreciate Casey Tong: he kindly and concretly explained to me how to use a car. The next day after buying my car, I had a screach on driver's door. Someone might do it at a parking lot.He gladly solve it.

daveandtippy

13 de sep. de 2012

We enjoyed a fine buying experience at Honda Gallery. Casey was informative about the particular car we were looking at, patiently repeated things when we didn't understand the firt time. He took care of two issues that needed attention on the car before we made the purchase. I gladly brought him his favorite DD iced coffee the day we picked the Accord up! One small detail was that after we made the decision to purchase the car, Casey did not seem quite as relaxed with us for followup discussions. We felt as though he was in a hurry to get on to the next customer, which he likely was! We had one surprise when Casey only had one key for the vehicle. Apparently that is what the previous owner turned in, and that is all that we got with the car. Having a second one made will cost us $93. And just one word about Walter Sazo, service manager. Before we left with our certified used car, we had a few questions for followup service and maintenance. Walter was right there and answered everything to our satisfaction. Thank you Honda Gallery! Dave

linhdda

11 de sep. de 2012

Today we went to Honda Gallery which was recomemded by our friends. We were looking for the new 2012 Accord. As we were searching for it, Bobby came out and assisted us. He was very friendly and had great customer service. He seemed to understand our needs. Our experience was very quick and easy. Bobby got into the details and got us the car, which we were the first to test drive in. We were able to get a great deal on our new Accord, we are very satisfied with their service. Compare to our past experiences, we would highly recommend this dealer to our friends or even strangers.

Atm5185

4 de sep. de 2012

We just bought our new Honda CRV at Honda Galley in Reading. A gentleman came right out to greet us when we pulled in to the Honda yard, his name was Brian Sullivan aka Sully. He had a huge smile and asked us what he could help us with. We told him what we wanted and that we had to trade in not one but two cars. He said no problem we will make this work for you. He was eager to help us get the car that we wanted at the price that we could afford. He listened to our concerns and set our minds at ease and explained everything to us in detail. He worked very hard to make us happy. Between Sully, Steve Kemos and King Perry they all worked extremely hard to get us in the price range that we needed. I want to thank these 3 men for making our experience at Honda Gallery a very pleasant one. If you decide to buy a Honda I highly recommend Honda Gallery in Reading and definitely ask for Sully.Thank you Agnes and JimBo Mastropietro

KimHealey

4 de sep. de 2012

The salesperson we worked with was Brian Sullivan - aka "Sully." I would highly recommend him since he was professional, efficient, and accommodating! He made our car purchase experience a smooth one, always putting the customer first. We felt like he was flexible and knowledgeable about the vehicle and took the time to follow up and follow through at all times. We are lifelong Honda customers and have worked with many dealerships within the entire state of MA, but Honda Gallery of Reading was by far, our favorite for customer satisfaction. Brian Sullivan is a great representative of that dealership so if you are in the market for either a new or even a pre-owned Honda vehicle going straight to the Honda Gallery of Reading will save you time and money! Be sure to ask for "Sully!"

ledagostino

28 de ago. de 2012

I was treated very well by Bob and will recommend them to do business with him..I have been buying Honda's since 2002 from the Honda barn and service my 4 honda's every 3 months at your service department

TrustInUS

27 de ago. de 2012

On 8/25/12 to this dealership to purchase a used vehicle, it's in my town, very clean and had good ratings. Unfortunately we could not get the numbers to work, acceptable, business is business. When it was time for my family to leave my car key was missing. Yes, I was a victim of the missing key. They claim another car of the same make was being traded-in at the same time as our car's evaluation and they gave our key to that customer and he drove home. What are the chances that this customer did not realize that this was not his key chain or he now had two keys or our key was the perfect match for his car? 25 minutes later my key was returned from the back of the dealership, no customer arrived with the key. The sad part of this is if I do purchase a Honda vehicle I would not feel comfortable bring the car there for service. I know these dealerships are independently owned but I hope Honda puts the brakes on this kind of activities.

ctamer

24 de ago. de 2012

Great experience! Herve was patient with us as we made our decision to purchase a 2010 Honda Civic. He showed us cars within our price range and answered all of our questions with a friendly smile. He even offered to come in on his day off. The staff also took the time to advise us on our personal financial situation. King was very patient as I analyzed the different financing options and chose the right one for me. Thanks!

allyvoner

23 de ago. de 2012

Nicholas Haley was excellent. He listened to my needs and explained everything very clearly to me. Nick approached me with friendliness and didn't attack me like most car salesmen. He gave me knowledge about the cars I was interested in and showed me different options that would be great for me in particular. I will be bringing family and friends to Honda looking for a car and bring them specifically to Nick because of how well he took care of me. I am very happy with my new Honda Civic :)

Chengchieh

21 de ago. de 2012

The Honda Civic 2012 is my first car in the U.S., and fortunately we have a awesome dealer who is Brian Sullivan. He is amazing. He makes you extremely interested in the subject. He is wonderful..take him for every chance you get. I would definitely recommend his to anyone interested in Honda car model you want to buy. So I wanna highly recommended!

katie.pietrzak.39

20 de ago. de 2012

honest, upfront and easy to do business with. Most of our initial dealings were online. We were able to get what we wanted, go in, sign paperwork and leave with the car the next day. they were also reasonable about our trade ins.

bridgestreetsports

20 de ago. de 2012

great dealership, made be feel comfortable and wanted. Delivered the honda to my business the next day! I signed some paperwork and they did everything else. Great place, will recommend to all my friends.

chauraygilbert

19 de ago. de 2012

Both my daughter and I own Hondas. They both had recall notices for minor issues. The service department handled those wonderfully in a short time and no cost. My daughter was having additional problems with her Civic. She did have to bring it in twice, but they solved the issue and did not overcharge her. I have also serviced my CRV at Honda Gallery and was very satisfied with service. We will both be buying Hondas in the future from this dealership.

trish_b

19 de ago. de 2012

Junior was fantastic to work with and he's a real straight shooter. He listened to what we were looking for, and he worked hard to give us the best deal on the cars we purchased without any hassle. I would highly recommend going to Junior if you're in the Boston area and are looking to buy a Honda. He's a great guy and a great salesperson!

tamra.hale

16 de ago. de 2012

I loved doing business with Casey Tong..He was very friendly,funny and helpful..Did not pressure me into anything at all..It took me less than 24 hrs to get my 2009 Honda CRV..It was very affordable and it looks brand new!!He even called me a day later to make sure i didnt have any problems figuring out my new car..IF you are getting a Car go to Casey..

mollyrose

15 de ago. de 2012

Sully was great! He got me the exact car I wanted and made sure everything was perfect for me. The most important thing to me was that he didn't put on any sort of sleazy car salesman act. He actually spoke to me like a person and not a dollar sign. I am in love with my new car! I will definitely be recommending all of my friends who are in the market for new cars!

KPD71

14 de ago. de 2012

I worked with Brian to buy a new CR-V. I came in after having contacted a number of dealers and knowing what I wanted. He was very professional, listened to what was important to me, and went out of his way to get the exact car I wanted. He also worked with me on my trade-in value in a way that other dealerships and sales people would not. Most important to me, Brian was straightforward and didn't put on a big sales act.

Andreacb

13 de ago. de 2012

Honda gallery was the 3rd dealership I visited after diligently looking to purchase a car. I was really impressed by the excellent customer that I received from Carlo & junior, they were able to stay with in my budget means, insuring I had everything I desired in a car. I would defiantly recommend them to anybody looking to purchase a car!! Thank you :) andrea

Pilot2

12 de ago. de 2012

Bobby was great to work with. He was very friendly and patient to show us all the nooks and crannies of the new car. Would highly recommend seeing Bobby. He is very professional and knowledgeable.

CaitlinS

9 de ago. de 2012

This dealership is the nicest I've ever been to. The employees were polite, curtious, professional and truely put the extra foot forward to help me and ensure my comfort in my decision to purchase a car. I would recommend this dealership to anyone looking for a car! AWESOME EXPERIENCE :)

Mah13

8 de ago. de 2012

I just purchased my dream car from Honda Gallery. We worked with the sales Manager Carlo, and sales consultant Junior. They were extremely accommodating, friendly, and knowledgable. Are experience with these two guys was excellent and would reccommend this dealership to anyone interested in buying a new car.

jmont5

8 de ago. de 2012

I went into the dealership knowing the exact car that I wanted to purchase and how much I wanted to pay for it. I got exactly what I wanted with very friendly service from Junior Rodriguez. I couldn't have asked for more and would recommend him to anyone looking for a car at that dealership.

Msully1005

7 de ago. de 2012

I had a great experience at Honda Gallery. From the receptionist at the front door to the finance department. My salesman was Junior Rodriguez. Junior was very informed, personable and very friendly. He took the time to explain how everything works and answered every question I had!I will definitely recommend Junior to family and friends.

pmonty

7 de ago. de 2012

We had a wonderful experience at The Honda Gallery. I had been in a car accident and had been having a horrible time with ins/agents etc. Junior made the purchase of our new Pilot easy and stress free. He was helpful, informative and kind. I am going back to review the entire car for a 101 on what every button and knob does this week. {We had our two week old son with us and time was on his side) I would highly recommend this dealer. Thank you~

andydel50

6 de ago. de 2012

Recently we decided to look for an SUV. Our first stop was at Honda Gallery in Reading. Junior Rodriguez was our client specialist. We explained that we didn't know what we wanted and would be looking at many different brands. He was extremely knowledgeable and patient with us. He took time to explain in detail all the features of the Honda CR-V before we test drove it. He even printed out a copy of the brochure. He was very professional and polite which made it very pleasurable dealing with him. He never put pressure on us. After looking at other SUVs we decided to deal with Junior. He was able to offer us the CR-V EX L with options at a great price.When Junior delivered the CR-V to us, he expertly reviewed all the features and even offered to sync our iphones to Bluetooth. We highly recommend Honda Gallery and Junior Rodriguez.Carol and Andy

parker.j

6 de ago. de 2012

I had no idea what I wanted when I walked into the Honda Gallery. I was so indecisive, I had to look at everything and drive everything. Brian was SO patient with me. He explained the differences between everything I was looking at and helped me figure out which option was the best one for what I needed. This was my first time purchasing my own car and he explained the difference between buying and leasing and helped me make another decision that was right for me. He answered all my questions and helped me every step of the way. Frank McLaughlin was also extremely helpful! The next day I had questions about all the paperwork and some of the numbers. Frank was calm and patient. He printed me a more helpful sheet and walked me through all of the information and numbers. Overall, everyone was so helpful and extremely friendly.

spineault

6 de ago. de 2012

We recently went back to the Honda Gallery to buy our second car from Brian Sullivan. It is a pleasure doing business with Brian, we highly recommend him. He listens to your specific needs, does not rush you or push you into buying and you get a very fair price.We have had the best car experience with Honda Gallery and Brian and will definitely return in the future!

zaebali_vnature

4 de ago. de 2012

Casey Tong was great to work with. I was able to get exactly the same deal on my new Civic as it was advertised on the Honda website (often not the case with other dealerships). They were very flexible on the price for my trade-in car. I signed the lease on Sunday and all the paperwork was ready the next day. It is especially important that this dealership has extended hours both for sales and for service.

LisaS55

4 de ago. de 2012

When I knew I wanted to lease a car, I decided to go to Honda Gallery in Reading. My daughter, Jennifer Carr, had bought her 2007 Honda Accord there 3 years earlier and had a positive experience. It was a great experience from the moment we entered the showroom. Carlo met us with his dynamic personality and put my daughter with Bobby Chin and me with Nick Haley. For me, Nick was a breath of fresh air to deal with. I wanted to lease a 2012 Honda, so he ran some numbers with Carlo, and we figured on an Accord. I was trading in my Jeep Liberty. Unfortunately, I just went through a short sale for my house (in Maine) but it was showing as a foreclosure on my credit. It was a long process with financing, but Frank and the finance department never gave up. The whole crew was pulling for me. When we thought it wouldn't go through, Carlo never gave up. Nick felt so bad for me, and I do believe it wasn't just because he was losing a sale. King Perry was helpful and kind. The whole place seemed lie family with each other, and they project that feeling towards their customers. Finally, after a long day a Honda, I drove away with my 2012 white Honda Accord! Car salesmen have a stereotypical bad rap sometimes. I have even had that experience where the salesman was nice a pie to me during the sale, but after, they acted like they didn't know me. Not so with Honda Gallery. I have received a personal note from Nick already. I had to go back to get some CDs I left in my Jeep that Nick got for me right before it went to auction. He met me with a hug. I would highly recommend heading to Honda Gallery if anyone wants an excellent and positive car buying or leasing experience.

Jennifer Carr

4 de ago. de 2012

I bought a 2007 Honda Accord at this dealership 3 years ago and because it was an good experience, it is why I went back with my mother when she wanted to lease a new car. This time I wasn't expecting to leave there with a new 2012 Honda Accord because we were there for my mother. I was waiting with my mom and admiring a new Honda in the showroom and Carlo offered to run some numbers for me to see if I could lower my monthly payment while getting a new car. I was surprised when he came back and said I could lease this new Accord with lower monthly payments. He then referred me to sales associate Bobby Chin. Bobby was very helpful and knowledgeable with familiarizing me with the different parts of the car. I had some questions because I had already owned a Honda Accord and he knew all of the answers. He took his time explaining everything to me. My mom and I were there for awhile and by the time we left we felt like we had known these guys forever. We had a lot of laughs and an overall excellent experience at Honda Gallery. I would highly recommend this dealership to anyone who wants to buy or lease a car.

rfacma13

1 de ago. de 2012

We worked with Herve and had a no pressure experience. He was extremely professional and wonderful at answering all of our questions- would definitely send friends and family to him. We also found the atmosphere at this dealership to be friendly and helpful.

Holly's Dad

31 de jul. de 2012

We chose Honda Gallery after reviewing the references on this site. An additional decision factor was its location. Very easy to get to from Rt 95/128. Again, after reading all the reviews we specifically requested a meeting with Junior Rodriguez. We could see why he and the dealership were so highly rated. In a nut shell they brought transparency into the vehicle purchasing process. Additionally, all the employees from the receptionist to the Business Manager were polite, friendly and knowledgeable about the cars and Honda. I am confident that this will be the first of many vehicle purchases from Junior and his team.

Nicole731

29 de jul. de 2012

Love this dealership, went in to renew my lease and ending up leasing a 2012 accord that I love. Carlo was great at assisting us, he actually sold me my first car 3 years ago, great to see him as a manager now! The service is excellent and very helpful.

rrs21

29 de jul. de 2012

I had a great experience at Honda Gallery. Two of my family members have also purchased a car from this dealership and are both happy with their purchases.

Shelagh Maiorana

26 de jul. de 2012

Bobby helped to inform me as I made a decision between leasing or purchasing a 2012 Honda Civic LX. Ultimately, I purchased a new one. Through the process, Bobby was courteous, knowledgeable about Honda, and he sought to meet my car-purchasing needs.

jbarrucci

26 de jul. de 2012

Bobby was great to work with when going threw the leasing process, there wasn't any pressure to lease the car. When picking up the car, he was very helpful, informative it was just a great overall experience. He made sure when we knew how to use everything in the car before we left.

shaunr

25 de jul. de 2012

Overall wonderful experience. I met with Casey when I came in and he was more than helpful. He listened to my concerns and made certain that they were addressed. Great experience.

tricia kennedy

24 de jul. de 2012

We are very happy with the service that Brian Sullivan provided. He took the time to show us the vehicles that we were interested in and shared his knowledge about the cars.

verysatisfied customer

24 de jul. de 2012

When I started looking for a used vehicle I met Brian Sullivan. He asked if I needed help locating a particular model. He showed the way and said if I had any questions I could ask and he gave his name. He did not pressure at all. He answered questions that I had and did not rush me to decide on a vehicle or whether I would purchase one that day. He was very pleasant. He appeared to be interested in making sure I was happy and not all about making a sale. I did find a vehicle I liked and made a purchase. Even though I had to wait a while for the finance department Sully sat there and made sure I had all my questions answered. He follwed up with me the day after I took my vehicle home to make sure everything was satisfactory. I would highly recommend Brian Sullivan to friends and family. If I have to purchase another vehicle I would like to deal with Sully again.

JKop

22 de jul. de 2012

I am happy with the experience I had at Honday Gallery for the purchase of a used car. I traded in a car and felt I was given a fair price with an explanation for the trade-in price. I appreciated the extra information. My salesman, Brian Sullivan, was a no pressure guy who was interested in helping me find a car not just get a sale for himself. Even after the sale was finished and I had a few minor issues, he was extremely accommodating. This came as a surprise to me. Many times after the sale is done, the salesman does not deal with you again ...it's on to the next sale. This was not my experience at Honday Gallery. Everyone from the receptionist to the service people were quite helpful and friendly. I would recommend this dealership and I would definitely do business with them again.

goldenGG

22 de jul. de 2012

I initiated contact with Junior Rodriguez because of all the positive reviews on him. He lived up to all of his great reviews -- extremely knowledgeable, polite, respectful.... He answered all of my questions and confirmed that the great internet price quoted by Christina Aurilio would absolutely be honored. Both Junior and Christina followed up to make sure that all of my questions were answered and to determine whether there was any additional information that I needed. No games, no pressure, truly a pleasant experience!

jules1121

18 de jul. de 2012

I had leased a CR-V from the Honda Gallery back in July, 2009. My lease was up this year so I went back there, my sales person Herve Pierre Louis was very friendly & helpful. I ended up with a new Accord SE and I love it! Everyone that I have dealt with at the dealership is very friendly! I would recommend the Honda Gallery to anyone.

KAH506

18 de jul. de 2012

I found the car I wanted online and had never been to the Honda Gallery before. When I got there, Junior walked out and was extremely friendly and accommodating. They were extremely reasonable on price and even got my a lower loan rate than my own credit union. They will work extra hard to make sure you're happy. They also went above and beyond in exceeding my expectations. I had a few requests that I wanted fulfilled before I would purchase the car, and they went above and beyond what I had asked them to do. I will certainly recommend the Honda Gallery to friends and relatives looking to buy a Honda.

rjspat

17 de jul. de 2012

I purchased a new Honda Accord and was very unfortunate with it as it consumed oil and had other engine ralated issues. However at no time did the dealership or its senior management let me down. Since taking delivery in Late June of 2010 I had to constantly return to the Dealer for the high oil consumption. Everytime the Dealership made every attempt to correct the issue and contacted the "Honda representative on the issue. During this period I left for winter vacations in Florida and put the car up for winter however when I returned the same problem surfaced and this latest time a plug fouled out and lot of carbon build up was on the tailpipe as well as the check engine light came on. The Dealership immediately contacted Honda and as a result I am getting a new engine installed as well as receiving an Honda Care Extended Warranty at no Charge.Believe me this is not the reason for writting this review--Its because of the Honest and Professional manner in which my case was handledIn conclusion I can say without a doubt yhat this dealership went above and beyond and at no time did I feel they were blowing smoke at me. The entire Team are extremely professional and its something other dealers could learn from. I know of other people who experienced issues with their new cars but the dealer kept stalling them until the warranty ran out --then said sorry but there it nothing we can do. The Honda Gallery and its Team of professionals are a credit to the auto dealershipsin the Boston Area. I highly recommend this DealerShip to anyone looking for service or the purchase of a new or used car.

johnxmckenna

17 de jul. de 2012

Great sales experience. No high pressure sales. Sales rep and sales manager were excellent. God a very nice car at a fair price. Nice showroom. Would definitely recommend.

Laura

14 de jul. de 2012

It was an easy enough process- I did my research online and when I contacted Honda Gallery I let them know the beat price that I received and they met that price. Sales staff was nice and the facilities are new.

sattarbc06

12 de jul. de 2012

Great experience at this dealership, no rush, no hard sell and no gimmicks.Junior Rodriguez, the DR-PR, was amazing and made the buying stress free.He gives you personal attention and keeps his promise. Very knowledgable and a friendly person. Finance and other team members were super nice too, again no hard sell. Facility is also nice, kids friendly. Highly Recommended!!!!!

bfreeman12

11 de jul. de 2012

My wife and I visited the Honda Gallery to purchase a used CRV. We worked with Junior Rodriguez and found him to be an excellent representative for the Gallery. He found the right CRV for us that met our needs and worked with us to make sure that we were happy with the sale. Junior went above and beyond in his dealings with us from our visit to when we picked up the car. We will recommend to our friends that they visit the Honda Gallery for their cars and ask for Junior.

ethelcook

5 de jul. de 2012

The entire process was excellent. This was a thoroughly professional team with that did not pressure me -- from my original query call answered by Joe Murray, being greeted in the lot by and working with Casey Tong, his manager Tigran and the Credit Manager, King Perry. The information given was clear and my questions were answered satisfactorily. I left happy in the knowledge that I made a good purchase and look forward to working with Honda Gallery of Reading again.

Charsoup

2 de jul. de 2012

Wonderful salesperson, not pushy, very very knowledgeable, very patience when showing how to use the Navigation system and the Bluetooth. This is my third Honda and Junior by far was the best salesperson. I'll differently will be back to see him to buy a car for my daughter.

montagano1613

30 de jun. de 2012

Brian Sullivan was great to deal with. He gave us time to think about what we wanted to do in private. He did not pressure us at all. He answered all our questions honestly. I plan on telling all my family and friends to visit this dealership and especially Brian Sullivan.

Minigell

29 de jun. de 2012

I was in the market for a new Honday CR-V and while I had other dealers closer to my home, I was impressed with the ratings for Honda Gallery so went to see what kind of experience I would have. I can confirm that after my experience their rating of 4.9 is obviously justified. From the moment I stepped in the door, it was a stress-free atmosphere. My sales rep, Herve Pierre Louis was fantastic. It was obvious that his goal was total customer satisfaction in every area from start to finish. He didn't stop once I was in possession of my car. He has made periodic follow up communications with me to offer his continued support and availability for any questions or concerns I may have. I know Honda has a great reputation, but Honda Gallery and Herve, certainly are proven representatives to the success of the Honda brand and I have and will continue to highly recommend them to family, friends and co-workers.

Jandon

28 de jun. de 2012

The service here was great! I will definatly inform any of my family or friends looking for a used/new car to check this gallery out! Herve was very helpful and of course, friendly. The entire staf seemed welcoming and I felt that my overall visit was awesome. I love my new honda civic and can't thank Herve and your staff enough for your help!

deb75

27 de jun. de 2012

I met David Warnock when I walked into the dealership to test drive an Accord. He was very professional and I liked him immediately. I told him up front that I was ready to buy and that I would send my husband down to speak with him. I liked him so much I told my husband you have to see David and no one else. In fact, he was off on Wednesday so my husband waited until Thursday to go down. We purchased a Honda Accord and David spend some time with me to explain everything and show me how to program bluetooth. He is patient and very knowledgeable. I will highly recommend him to my friends.... Thank you very much Deb and Jay Stratton, Reading, Ma

KennethWReid

25 de jun. de 2012

I originally hadn't intended on purchasing a new car, and was simply looking at deals around possibly trading in my 2010. Brian was very knowledgeable about Hondas and managed to be helpful with no pressure or hard sell. The experience was very smooth and I was in and out of the dealership as quickly as possible.

Bob Shea

23 de jun. de 2012

Casey was very helpful and patient with me. He always got my questions answered and called me to follow up after my purchase. He is a very congenial individual.

bob.winsor

21 de jun. de 2012

I "started" my search for a new car at the Honda Gallery and connected with Brian "Sully" Sullivan. Sully was very friendly, non pressure and has great product knowledge. I told Sully that I was just starting my search and planned on looking at four or five other makes of cars before making a decision. After the test drive and some general discussion about cars and the purchase process I bought my new Honda Accord that afternoon and Sully delivered it the next day. He spent a great deal of time going over aspects of the car, set up my bluetooth connection with my cell phone and called the next day to see if I was happy. I love the car and the fabulous customer service experience I had with the dealership and Sully.Bob WinsorWakefield, Mass.

adnan1799

20 de jun. de 2012

Since I've used this dealer in the past and had a very good experience then, this time, I felt like family, which is really nice and comforting. Everyone was generous to my needs and immediately responded to any concerns I had. A+

kas71090

19 de jun. de 2012

I loved working with this dealership! Everyone was so nice, especially Dave. Being a new grad, trying to buy a car was a really scary process, but they broke it down and even made it enjoyable. I had been to other dealerships looking at other manufacturers, but none of them made me feel as comfortable with choosing them as Honda Gallery. They worked to get me a plan I could afford, and they took the time to make sure I was comfortable throughout the whole process. Hondas a great company, and buying my new Civic through the Gallery made it even better!

jma00a1

18 de jun. de 2012

I was in the market for a used car. basically it was a toss up between a Toyota Camry or a Honda Accord. After each visit to a different dealership i reviewed it online. I found Honda Gallery in Reading to have the best reviews for both customer service and price. My sales agent Casey Tong was very pleasant to work with. He was very knowledgeable of the types vehicles on the lot and technical specifics of each vehicle I test drove. Overall it was a great experience without the cliche car buying experience.

patpicard

18 de jun. de 2012

My salesperson was professional and comfortable to work with. The overall experience was a good one. Everyone was responsive to my needs. I would recommend them

Patricia Conway

13 de jun. de 2012

Professional, warm, customer friendly, competative pricing, low key, used car friendlyPeter DiCarlo thought of and did all kind things to make the sale. This is my second experience buying a Honda from this dealership and will be back again.The best place North of Boston to buy a HondaThanks to all and especially Peter DiCarloPAMC

nina c

11 de jun. de 2012

Got excellent service working with Junior ... Made buying the car stress free ... Went over and above to make sure I was comfortable, with car, payments and understood all options. Awesome experience

Mclopper

11 de jun. de 2012

I was uncertain as to what kind of car I wished to purchase. Casey efficiently prepared a Civic, an Accord, and a hybrid for me to trial in succession. The whole process was able to be completed in 1 day and now I am the happy owner of a hybrid. Thanks, Casey!

Capevet

10 de jun. de 2012

This is hands down the nicest dealership I have ever had the pleasure of doing business with I!! I am a 57 year old having bought 15+ cars over the years Will recommend Honda Gallery to all my friends!

sodiekid93

6 de jun. de 2012

the best car buying experience i ever had. We went back 3 weeks later and bought another one. i highly recommend Florane and Honda Gallery.