Christian Reyes

23 de jun. de 2016

I was on the market for a new car. I just had a baby and my sports car had to go. I went into Honda of Bay County to look at the Honda Accord Sport. Jason Jeter greeted me at the door and as soon as I started talking to him, I knew I was taking the car home. The facilities are nice but their customer service is what sets them apart from anybody else. Would highly recommend.

R. Williams

23 de jun. de 2016

Awesome sales team. Came straight out the door with a great deal that I couldn't pass up.

T. Williams

23 de jun. de 2016

Awesome sales team. Came straight out the door with a great deal that I couldn't pass up.

Rasnic0214

15 de jun. de 2016

I have traded and bought new vehicles from honda every couple years for the past 15 years and this has been the best buying experience of all. This was all due to my sales associate Jame Carr who was extremely patient, friendly, very informative, and amazingly modest. A lot of times salesmen can seem pushy and all about making a sale for the dealership. James on the other hand went above and beyond to meet our specific request and more. Saying this was an "No Hassel buying experience" would be an understatement. Thank You Honda of Bay County and more importantly Jame Carr!!

Baxter73

22 de may. de 2016

We had been shopping for a 2016 Honda Pilot, Touring. Honda of Bay County was the friendliest dealership with a competent, knowledgeable sales team. They were willing to deal, and we were well satisfied with service before and after the sale.

Mary Margaret Duncan

16 de may. de 2016

My nephew was helping with finding a new car and ended up in Brandon's hands which was good for me. He was very patient and helpful in finding just what I was looking for and made a great match. Thank you Brandon so very much. Each time I came in was greeted by someone immediately to see what help was needed which was great.

Jpear

12 de may. de 2016

My husband and I were on vacation from out of state, it ended up raining so it wasn't a good beach day. I thought it might be a good day to look at new cars, just to kill time. The salesman, Kevin was very knowledgeable and helpful. They didn't have the car color we wanted in the style we were looking for but we test drove one anyway. We really liked the way it drove, the new design of the 2016 Honda Civic and the extra power of the turbo. Since they didn't have the color in the style we wanted, Kevin suggested the Honda Civic Touring Edition, since they did have one in our color., the only difference was all the bells and whistles and a few extra $$$. I really wasn't thrilled about the extra money it cost but my husband was in love when he drove it. This ended up being the most expensive vacation I ever went on.Since this was our second new Honda I can honestly say this dealership was very helpful in every step of the process. They seemed to be a lot more concerned with our needs than the last dealership we went to. Kevin was very easy to work with, courteous and down to earth kinda guy.Thanks Honda of Bay County for making our new car experience a very pleasant one!!

Susan, CRV!

27 de abr. de 2016

This was a very satisfying experience for me. Michael Behr was my sales representative. He knew his business. I had previously owned a Prius but was unhappy with the lack of comfort in that vehicle. Michael recommended the Honda CRV. I fell in love with this car instantly. It is very comfortable and the size is just perfect for me. I asked many questions about this car and was amazed, Michael knew all the answers. He was not pushy at all, but was patient and knowledgeable. It didn't take long, he sold me on this vehicle. He was the right person for the job. Thanks so much.

Rosemary Morgan

25 de abr. de 2016

Very nice facility and pleasant sales staff. The sales rep, Cowboy, was very informative and helpful in explaining all the features of the vehicle. I was very surprised by the quietness of the car and the remote start feature. I live in FL and that will come in handy in the summer.

Cindy Beck

24 de abr. de 2016

I researched online and narrowed the car I wanted down between 2 (diff. dealers). I went back and forth test driving them and decided on the 2016 HRV. I wanted the EX in red and they went to another dealership in another town to get it for me at no extra charge! My salesman, James Parr, was exceptional--very knowledgeable, never aggresive and let me take my time with my decision!

Paul H.

11 de abr. de 2016

Purchased a 2015 CRV touring model last year. Purchased another vehicle this year, 2016 Pilot touring model. Both transactions were outstanding. Kevin Schmehl was the Sales Specialist and made the sale(s) a very pleasant experience. I would recommend this dealership to all.

Pat1234!

6 de abr. de 2016

My experience was exceptional in all aspects of leasing a new car for my son. From the salesman (Kevin) to the signing was one of the best I had the pleasure of dealing with and I have bought many cars in my lifetime.

Jennifer G

6 de abr. de 2016

We bought 2 cars on 3-10-16 from Honda of Bay County. James Parr was our salesman.. It was the best experience that we have ever had. James was so patient as I went from car to car looking at the features each car had. I have told everyone that I know what an amazing experience this was. Also, I want to thank Lorenzo for making the paperwork process a breeze!

jenniferg

5 de abr. de 2016

James Parr was our salesman and made our car buying experience stress free... James took his time with us and was incredibly patient...My husband and I bought two cars on this day and will always buy from Honda of Bay County! Also I want to thank Lorenzo for making the paperwork signing part a breeze! Greg and Jennifer Gosdin

Wlshwrrr063

14 de mar. de 2016

We found the sales person Kevin Rumsey very knowledgeable . Took us for a test drive in a couple of cars and found us the car that suited our needs and budget. The Honda CR-V was the suv we wanted as it does decent mileage at 33 mpg highway and as my wife travels to and from work was perfect for us. We met the service manager also who seemed very friendly and helpful. So overall we are happy to have formed a new friendship with our new dealership !

phackney84

13 de mar. de 2016

My husband and I were in the market for a Toyota Tacoma. We had gone to a different dealership to look for this vehicle. We were so displeased with the dealership we visited, we decided to take a look at Honda of Bay County. We drove up, parked, and was immediately greeted by Marquel Thomas. His demeanor was just absolutely delightful. He was pleasant, polite, and let us look around. Said if we had any questions, to just let him know. NEVER have we had a salesman treat us like that and we were VERY impressed. We looked around, found a car and decided to test drive it. We had NO intentions of buying that day, but we loved the car and Marquel was so patient with us, we ended up walking out with a brand new 2016 Honda Civic. He got things done FAST. None of that walking back and forth and giving us 10 different numbers! We LOVE our new car. If it wasn't for Marquel, we would have went home without our new car! We can NOT rave enough about this guy! He was great!! We will always come back to Honda! We are a forever Honda family! This is our 2nd Honda vehicle from this dealership and they are just great.

rripper54

12 de mar. de 2016

Was deciding on the new 'retirement' vehicle for my wife and I.We narrowed it down to a couple of vehicles and send out internet inquiries on the two finalists With in twenty minutes I had a response from Honda. My wife and I said great because we had explained what we were looking for in the email. Arrived at the dealer about an hour later and we were met by James Parr with the exact vehicle we had asked about. Went for a test drive and asked if maybe a smaller vehicle than the Pilot we drove would be a better fit for us. James got us a drive in a new CRV and we fell in love. Made the deal and we were gone in a matter of minutes with our new car. We could not have been treated better or more fairly on any deal anywhere. By the way I did receive a call from the other dealer a couple of days later but was not even about the email inquiry I had sent them about a specific car on their lot. Again thanks James and Honda for your superior service. And a truly amazing vehicle!!

myndekelly

7 de mar. de 2016

I enjoyed the complete transaction of purchasing my new CRV at Honda of Bay County. Everyone was swift, quick, on point, and knowledgeable. There was not any haggle on pricing and they didn't waste my time in negotiating.

Soccermom67

27 de feb. de 2016

This is our 3rd vehicle we bought at Honda of Bay County. They always have a large selection and great deals. Our sales rep Kevin Rumsey was very knowledgeable and trustworthy. Wouldn't recommend trading in a vehicle though as the used car sales manager is trying to nickel and dime you to death.

Easmith850

18 de feb. de 2016

Best experience in buying a car. James Parr went out of his way to help me in my decision to purchase my new SUV. Would recommend to anyone!

Brats123

10 de feb. de 2016

A front door sensor failed and they quickly took care of it. While we were there we met the nicest and finest people! Michelle did all the due diligence to make sure our warranty coverage was active and scheduled our appointment at our convenience. Great experience!!

Ayala

6 de feb. de 2016

I recently had the experience of buying a Honda Pilot Elite at this dealer. Service by James Parr and Jack Coldwell was amazing . They search for the perfect car and were able to get all my wishes to come true. The were very patient and made the process very easy for us. Highly recommended.

John Cox

5 de feb. de 2016

My wife need a new vehicle; someone at work told her about the Honda Pilot. We had been looking at the Nissan Pathfinder and she want to test drive the Pilot. Mike Beher went with us on test drive; was real helpful with no pressure. We didn't make a deal on Friday; but we told him what we want payment to be. On Saturday, we got a call from him and the deal was ok. My wife and I went back on Monday and she drove the Pathfinder again and also drove the Pilot again. She said the Pilot was the vehicle she wanted so we work out a deal. Everyone was real helpful

Florida Girl

4 de feb. de 2016

Went in to look for new car. Made the deal and drove away with new car in about 3 hours. Very friendly sales people.

Glenn PC

30 de ene. de 2016

We recently purchased a car from Honda of Bay County and had a wonderful experience. We usually dread buying a car, but the salesman was so helpful. He made our purchase easy and even fun. We were impressed.

JGA satisfied

15 de ene. de 2016

Always dreaded buying cars. However, working with Richard Duggar changed all of that. He was professional, courteous and helped make the experience very easy and even enjoyable. We will certainly buy from Honda of Bay County again.

Montgomeryts

7 de ene. de 2016

Always receive overall excellent customer service from Mr. Eric Smalls. Very professional, courteous and goes above and beyond to satisfy the customer. Best service manager/ rep that I have ever met. I will remain in a Honda as long as there are great service representatives like Mr. Smalls.

Suzi2006

5 de ene. de 2016

To say we're pleasantly surprised with the phenomenal service of this dealership would be a tremendous understatement. As we were nearing the end of our Honda lease and knowing exactly what we wanted, we took to the internet to find what deals were available. Less than 24 hours after our initial search, we were contacted by Kevin S. at Honda of Bay County and were offered not only a fantastic price on our prospective vehicle, but an unbeatable finance offer our own bank/insurance company couldn't beat. It didn't stop there. He also took care of the turnover of our lease. We reached an agreement over the phone, worked with the finance department briefly on minor details, and less than five hours later, we had a brand new Honda delivered to our driveway. Kevin made purchasing a vehicle an absolute dream - and I didn't even cry when I watched the Honda we brought our children home from the hospital in being driven away like I thought I would. Did I mention we live more than hour away from the dealership? Honda of Bay County is setting the bar high - Thank you for making this the easiest, most stress-free car-buying experience ever.

santarosabeach

27 de dic. de 2015

Found the car online and drove over to the dealership. Was assigned a young/new salesman. I already new the car and what price I was willing to pay. Was also armed with a USAA True Price. After a short negotiation we reached an agreeable price.Longest part of the trip was waiting for the "check out!" Buying a car is never fun, but the experience was pleasant and I would return for another vehicle in the future.

Harold Ezell

26 de dic. de 2015

Our sales person, Aaron Tiller, was the highlight of our buying experience. He was very friendly and knew his products well. We really respected Aaron's military service to our country. We will recommend Aaron to friends and family.We previously owned a Honda and had it serviced at Bay Honda by Eric Small. Eric is the real reason we decided to look to buy a new Honda at Bay Honda to start with. Until we met Eric, we had decided that we would not by another Honda vehicle because of the way Honda Inc. had treated us in the past. Eric treated us so well that we started looking at Honda's again. Eric and Aaron are great assets to your company and to Honda Inc..We don't want to leave out Kevin Rumsey, your F and I person. Kevin was very friendly and very helpful.All in all it was a great experience.

lgmd

21 de dic. de 2015

First, they were prompt to answer all my inquiries and they worked with me to find a car that is on my budget. No over selling, no undercutting, no high pressure sales technique. just honest, prompt professional service. They will work with you and give you your money's worth. Really happy with their service.

1856128

16 de dic. de 2015

I was referred to Honda of Bay County by USAA as a preferred seller. Purchased the car that I had made an offer on over the phone.

Dave

11 de dic. de 2015

A salesman greeted us, asked what we were looking for, and then was very helpful and efficient in showing us a couple of new vehicles and one low mileage late model used vehicle. After we made our choice, he got the key, showed us the features, and rode with us while my daughter test drove what would be here vehicle. We liked it, and the salesman explained the sales price and necessary taxes and fees. We made an appointment to return the next day.We thought about it overnight, and returned to buy this vehicle and trade in a used vehicle. The salesman met us, and got a manager or supervisor to check out our used vehicle. After some discussion, we agreed on the trade-in amount and thus the final purchase price.Since we were paying cash, we did not have the complexity of a loan. However, it was extremely slow - took about 2 more hours until we had our vehicle. Even after completing all the paperwork, it was another 20 minutes until the car was ready for us to drive off in. But my daughter loves her new Honda Civiv

Honda lover

11 de dic. de 2015

Good selection of my preferred vehicle. Easy to work with. I felt welcomed and appreciated. Got the fair price I offered on an end of the year model. All questions answered. I felt it was very nice that the manager thanked me for continuing with Honda as my choice of vehicle. The service department at this location is top notch.

geri

10 de dic. de 2015

Went there to look at some new cars and I was just so pleased at the service that was given to me. All my questions were answered . Out of all the car dealerships I have been to throughout the years it rates tops in my books. Thanks

Luci & Rodney

10 de dic. de 2015

This purchase experience reminds me of times in the distant past when sales and service professionals went out of the way to provide an outstanding buying experience to their customer. Kevin Smeldt was thoroughly informed and had a great knowledge of the product. In addition, he was pleasantly persistent and willing to go out of the way to create a pleasant and comfortable sales environment. He did indeed make a friend and a sale. Then along came Chris who was likewise professional and willing to go out of the way make the financial end of the transaction easy and pleasant. The combination of the efforts of these two professionals were sufficient to overcome the unpleasant experience we had with the sales manager hiding in the back. Great job Kevin and Chris!Luci & Rodney

angela90

7 de dic. de 2015

On November 3rd this year, I purchased a car from Honda of Bay County. I met, Salesman, Kevin R. He made my experience that day a great one. Initially, Kevin asked if I had any questions about the car I was looking at. He was very knowledgeable and knew everything about the Honda Civic EX Coupe. In fact, I was so impressed with Kevin and the 2015 Honda Civic Coupe, I purchased a white EX Civic Coupe at a great rate and price. I have received great customer service from everyone who was involved with my purchase. I have spoken to Kevin a couple of times since my purchase. I love my car and all the folks at Honda of Bay County. Thank you Kevin and the folks at Honda of Bay County for your attention to detail and caring about your customer.

Hoodmom

4 de dic. de 2015

I didn't intend to purchase a new car!! But I love the new Honda Pilot ! Everyone was very helpful, friendly and knowledgable about their product. It drives like a dream, I enjoy driving now.

fpwillis

23 de nov. de 2015

We got excellent service from the staff at this dealership, particularly Marquel Thomas, who gave us a thorough review of the car we purchased. The building was brand new with very clean facilities.

CRVbuyer

22 de nov. de 2015

I rated this dealership as excellent because of the friendliness of the welcome at the front desk, my salesman JJ, and the finance person. I was able to purchase my CRV in one day. My salesman treated me as a potential buyer from the start. This doesn't happen all the time as it should for a woman. He was very knowledgable and informative. He didn't overwhelm me with too much information and called to see if I had any questions or problems. The cookies were great, thank you.

blue/green

18 de nov. de 2015

Friendly staff. Very knowledgeable and patient. Facility was very clean and inviting. .Our young salesman was very sympathetic (and empathetic) to my particular physical limitations.

Tana

16 de nov. de 2015

Totally satisfied with my experience. J.J. was my salesman and absolutely the best. No hassle and very informative. He made my choice seem effortless. I would definitly recommend you buy a Honda from Honda of Bay County.

Mommy

13 de nov. de 2015

They are quick and very efficient! They are very friendly and professional. They answered all my questions ! I would recommend them to friends and family.

HappyCivicOwner

29 de oct. de 2015

Got a wonderful deal on my new Civic. Couldn't beat the price or financing anywhere.This is the fourth car I've brought from this dealer. We shopped around for every car, but always ended up with Honda.Knowledgeable sales people who don't pester you while looking. Finance people know their stuff and try for the best deal possible.We dealt with Matthew Tomasello who did a great job!

jackigee

26 de oct. de 2015

Received Excellent Customer Service at the Honda Service Department. I bought My Honda Accord Cross tour at another dealership but I have it serviced here.

dixiechick78

23 de oct. de 2015

Great deals, everyone is very helpful and friendly.. Grateful cars!! I would recommend anyone to Honda of Bay County!! And ask for Freddy Arguello he's the man!

HappyCustomer

23 de oct. de 2015

Just traded my BMW for a Honda Pilot and I love it. Lots of room and very nice inside with comfortable leather seats. Drove it the Keys and back and it drove wonderfully. Great car from a great dealership. The purchase process is easy and fast and that made this purchase my best experience ever. Aaron was very patient explaining all the new technology to me which I appreciated.Thanks Honda and thanks Aaron Tiller!!!!!

ohare

17 de oct. de 2015

Our local FWB Honda dealership is great and we loved Tyler there, but they sold the only blue Honda Sienna they had left. As a result, we decided to settle for a blue Sienna. We were set to buy a Toyota Sienna locally and had already paid a deposit and made a final sale appointment at our local Toyota dealership. Kevin Schmehl called us the day of our appointment with Toyota to follow up with us regarding the Odyssey. We informed him that we'd already committed to Toyota, but thanked him for his professionalism and attention. Well, needless to say, the Toyota deal fell through due to weird dealership infighting and unprofessionalism (creepiness) of one Toyota salesman. It was really sad, because one salesman there was awesome and one was horrible. I guess one bad apple DOES spoil the car buying experience. Anyways, Kevin at Honda of Bay County was there to pick up the pieces. He bent over backwards to offer us a fair price and to deliver the vehicle to our home, allowing us to avoid driving all the way to Panama City from Niceville, Florida. This is a huge advantage when one has 2 preschoolers and would rather avoid long car rides, driving two vehicles (we weren't trading) and sitting in a dealership with two bored children for potentially hours. Kevin was even kind enough of listen and allowed us to vent our frustration regarding our sad Toyota experience. We will definitely recommend Kevin to everyone we know.PS The cookies were a nice touch and much appreciated!

JanBarry

6 de oct. de 2015

I had been researching small SUVs for months and had decided on the Honda. Honda of Bay County had a CR-V that was not black in color and the interior was not black. Living in Florida, I did not want a dark color vehicle. With printouts from the internet in hand, my husband and I took a ride to the dealership. Aaron, our salesperson was great! He was not high pressure. He is also ex-military and we like to support those who have served. When the vehicle was brought around for a test drive, I saw the color -- Mountain Air Mist, I was sold. What a beautiful color. During this time, my brother-in-law and his wife were visiting from Ohio. When we came in to do the final paperwork and have the car detailed the next day, our out of town guests were with us as we were going sightseeing. Everyone at the dealership worked quickly so that we could get on our way. Would highly recommend the Honda and the dealership, especially Aaron our salesperson.

JHand

4 de oct. de 2015

I've been driving the same truck for nearly two decades, and I've never bought a new car, so I went into this not really knowing what to look for or ask about. I met Marquel Thompson in the lot and he helped me through the entire process, he was very good at explaining things and allowed me time to think and ask questions. I really appreciate that, at some of the other dealerships I went to the salesmen talked fast and constantly and didn't let me get a word in edgewise, but Marquel actually let me have a conversation with him. A day later I came back, again talked to Marquel and I told him I wanted the blue Civic, he introduced me to Mr. Jeter and we agreed on the price. He was also very friendly and was able to give me a great deal on the car I wanted. Finally I met with Lorenzo Torres, I signed a lot of papers and he explained everything to me, I never had a feeling that I wasn't sure what I was signing, he was first rate in explaining it all in terms I understood. Overall I was extremely happy with everyone I came in contact with and the new car I bought. I would recommend Honda Of Bay County to anyone and the next time I am in the market myself I will head there first.

pilotguy

30 de sep. de 2015

The extra service checks I received included with the oil change are very informative. It helps me plan my future service on my pilot. Eric Small (service advisor) jovially took care of my service need on this service visit.

Nana

26 de sep. de 2015

Honda is Bay County is where you want to go to purchase a new or used vehicle. They are professional and caring and will meet your needs. I would recommend that they be your first choice for purchase of a vehicle.

SDinPCFL

21 de sep. de 2015

I went in wanting a particular CRV. Mr. Aaron Tiller went way out of his way to get it from another dealer and made sure it was perfect. No pressure. Wonderful people, wonderful service.

CKLawrence

20 de sep. de 2015

No pressure buying experience and the only honest car salesman I've ever encountered. Everyone was very helpful and courteous; they even stayed a couple hours after closing to get the deal done.

sjadamss

20 de sep. de 2015

Just purchased a new vehicle for the first time from Honda of Bay County and the buying experience was pleasurable. Everyone that we have dealt with, so far, has been very nice and taken care of business in a professional manner. When i have an encounter with the Service Department, i will know more about how that department is managed but am very optimistic it will be good also.

JACK MCKEITHEN

17 de sep. de 2015

These guys are customer oriented all the way. From top management all the way down, they are the top of the customer service ladder. Everyone associated with the dealership displays a positive attitude in everything they do and say.

cboyle

17 de sep. de 2015

Aaron "the army guy" was very professional and friendly to work with, providing for a great overall experience at Honda of Bay County! I would recommend Aaron to any friend or acquaintance looking to buy a Honda. Thanks Aaron and staff, for making this purchase easy!

your all that

17 de sep. de 2015

THE SALES YOUNG LADY WAS HELPFUL WITH ME TO GET A NEWER CAR AND EXPLAINED HOW THE 2015 HONDA HAD EXTRA NEEDS IT WAS VERY NEW WITH LITTLE TO NO MILES ON IT. I HAVE PURCHASED CARS FROM THIS DEALERSHIP BEFORE. THEY ALWAYS ARE HELPFUL WITH MY QUESTIONS. THE QUALITY OF THE SALE WAS GREAT. POSSITIVE IN THEIR ATTITUDES. I WILL MOST LIKELY STAY WITH THIS HONDA CAR DEALER. THANK YOU FOR YOUR GREAT SERVICE AND BEST CARS TO STAY WITH. NANNETTE TRUEIRA

MDG Panama City FL

15 de sep. de 2015

Michelle Rodriguez is an outstanding service agent. She ensured my Pilot was serviced at the last minute in excellent fashion. Mike Boatwright should be proud of his service department. Best I have experienced in a long time. This is why I purchased a Honda product and will continue to have my vehicle serviced at Honda of Panama City, FL.

Lisa J.

21 de ago. de 2015

My husband and I visited Honda of Bay County to look at a 2016 Pilot. When we arrived we were met by salesman James Parr. He accompanied us on our drive and pointed out the new features while answering our questions. We had done a good deal of research but James was very knowledgable and showed us several additional items. James and everyone we dealt with was friendly, professional and no-pressure. We were able to make our deal in a short time. We have already referred a friend to James Parr at Honda of Bay County.

Margaret Hitchcock

13 de ago. de 2015

We had a wonderful experience with this dealer; everything was handled perfectly!

Happycivicowner

11 de ago. de 2015

I went in for a quote on my trade in. I was greeted pleasantly and the salesman listened to what I wanted. I told him up front I was not planning to buy that day. The salesman was pleasant and helpful, getting me the information I needed to take home and talk with my husband. We went back that day and I was treated to a no pressure test drive. Taking the car where I wanted to drive it rather than a pre planned out route. We did end up buying that day. The sales transaction was done as quickly as is possible when making a car purchase and I was able to take my new car home that evening.

David and Julie

5 de ago. de 2015

My husband and I walked in Honda of Bay County expecting to do just a "test drive" of the Honda Fit. We loved the Honda Fit so much, we bought it on the spot. Our salesman, Haze McClary, skillfully led us through the entire buying process. We highly recommend Honda of Bay County. Everyone at Honda of Bay County was friendly and professional. Haze was a joy to work with!

Finally got what I wanted

5 de ago. de 2015

We have always been a Chrysler-Dodge family, since my husband has worked for them about 30 years. Bur I have wanted an Accord since my daughter got one in 05. Hers is still going strong at 250,000,00 miles. Aaron, our salesman was great.!! He was very knowledgeable and helpful. My car had to be driven from another dealership. I did have some disappointment when I came to pick up the car, there was still bug guts on the headlight, and road dirt. Aaron took it back to get it cleaned , again, while we were finishing the paperwork. When I finally got to sit in my BRAND NEW CAR, there was goo on the door panel,from the wrap put on it. The back window was still dirty and there was some dirt on the carpet . When someone has just paid a bunch of money for a BRAND NEW CAR, I think it should have been spotless. Then my husband looked under the hood when we got home, and the washer fluid level was not topped off. So I was a bit underwhelmed when I picked it up. Aaron was informed, and he said to make a call back and set up a time that I could bring it in for a complete wash and fluid top off. I understand that not everyone has a determination for excellence in their work, but that is why there is a manager that should have signed off on this before it left the department.

Talquin

4 de ago. de 2015

Our first contact with Honda of Bay County was a telephone conversation with salesman James Parr about a 2016 Pilot listed on their website. Mr. Parr was knowledgeable about the car and had another salesman (Kevin) e-mail us some photos. Later that day, when my wife and I visited the dealership, we found they had a good selection of 2016 Pilots. James had the Pilot we called about ready for a test drive. We found James to be professional and friendly throughout our experience. As my wife drove, he answered our questions and explained the various safety systems and operation of the cruise control, audio and HVAC systems. Though we had researched and were well familiar with the Pilot, James brought out several features we were not aware of. He handled the sales and negotiation process in a straightforward and low-stress manner even though we had a trade-in and several accessories we wanted installed. When we returned to complete paperwork and pick up our Pilot, James explained how the various systems worked and answered any questions we had. Everyone we came in contact with was friendly and knowledgable. This all made for a great car buying experience.

Bill & Ursula L

24 de jul. de 2015

Very pleasant overall buying experience. Being previous Honda owners, our car brand was easy to decide. Our first meeting with an excellent representative was very smooth and consisted of establishing our requirements and being informed of available inventory including any potential optional models. We decided on the CRV EXL. A test ride followed with an explanation of latest improvements from previous models. That being finished, we received the pricing info after which we left to reflect on our decision. The representative followed up within two days after which some simple non- pressure negotiations we set an appointment to commit and arrange delivery. Our selected color was not available however the dealer ensured they could (and did) arrange to have one trucked in quickly. On delivery day we inspected the vehicle an signed all the necessary documents an,d were soon on our way. There were other decisions to be considered (extended warranties, etc.) during the document process however we had already considered this so no surprises here. Recommend others ensure they're aware of this process that could add more to the cost and financing. We were contacted after delivery to answer any questions or provide additional services. Overall, a quick process with the online research tools etc. and a very responsive Dealership.

ann carns

8 de jul. de 2015

Best car buying experience ever! Everyone was courteous and respectful.

Haley

3 de jul. de 2015

I was in a horrific accident in 2011 and credit the safety rating of the Civic I was driving to saving my life. I have now purchased/leased 5 Hondas from Honda of Bay County and I will probably always be a Honda owner. On this occasion, I was greeted by Marquel Thomas. I had planned on refinancing my leased 2011 CRV to buy it. I ended up leaving with a much nicer 2015 Civic for only $17 a month more than I was paying! My four year old was with me for most of the time I was there and the entire staff was friendly to him and very accommodating. Louis did my financing. He was great with my son and made the entire process very easy. Marquel showed me how to work many of the functions in my new car and even called me a few days later to see if I had any questions and to make sure that I liked my car. I would recommend Marquel, Louis and the rest of the staff at Honda of Bay County to anyone looking to lease or buy a car. They treat their customers like friends.

Mollygirl

30 de jun. de 2015

I had anxiety about having to purchase a new vehicle, but the sales person made me comfortable and put me at ease. I came into the dealership knowing what I wanted to drive, and ultimately buy. I had a VW new beetle for nearly 15 years. I was looking for a bigger car. Although I was unhappy about having to give up the VW, I quickly fell in love with the prospect of driving a new Honda! Each person I came in contact with at Honda of Bay County was friendly and helpful. The process was a breeze!

S Moss

29 de jun. de 2015

We live in Huntsville, AL and normally buy our cars from Crest Honda in Nashville. They are another good dealer. We were down at our beach house in PCB and were running errands over in Panama City. My wife and I figured we would check them out. We basically knew what we wanted we they happened to have it. I named my price thinking they would not accept and they did! We dealt with Lindsay, she was the only female sales person and she was great, very laid back and nice. We were very impressed with this dealership.

dezieg!

25 de jun. de 2015

Honda of Bay County service dept. is TOPS!!!!! Mr. Boat is WONDERFUL!! They made my worries go away and affordable pricing!! And fast and efficient oil changes with multi point inspections!

B. Ost

12 de jun. de 2015

My husband and I were eating lunch out one afternoon when after he said "lets go look at new cars", ( no intention on buying a car that day) I had a 2007 Honda Pilot with 113k miles, so we drove over to Honda of Bay, there we meet Kevin R., very friendly and not pushy salesmen at all. We first drove the 2015 CRV, nice car but not as roomy as i wanted. Drove a 2015 Honda Pilot and feel in love, after a few hours of test drives on both vehicles, my husband and i decided to buy the 2015 Honda pilot that day, best purchase we made. When i came back to pick up the vehicle (the color i wanted was in Louisiana so they went to go pick it up) our sales rep Kevin R. got in the vehicle with me and went over every button and how it all worked. It was a great experience over all. I would defiantly recommend Kevin to anyone who is looking for a new vehicle!!

CMDavis

29 de may. de 2015

After enjoying our 2007 Honda CRV for almost nine years, we visited Honda of Panama City to explore the possibility of buying a 2015 CRV. When we expressed an interest in the new CRV, Honda's Sales Representative indicated that he would work with us to come to a mutually beneficial agreement. Our list of "must haves" was honored and our price negotiations were seriously considered. The Sales Rep displayed an attitude that our business was important to both him and to Honda. The end result was that we got the Honda CRV that we wanted at an acceptable price to us and Honda retained us as happy Honda CRV owners!

WandaPCB

22 de may. de 2015

Back in February I stopped by Honda of Bay County to look at a used vehicle and Marty (John) Baker helped me out. He was kind, patient and informative; however I wasn't able to buy that particular vehicle. He kept in touch, every now and then he would send me an email. Fast forward to May when I came to the dealership again, this time looking into leasing. I immediately asked for Marty, who was very patient with me and answered all my leasing questions while I tested several vehicles. He helped me get a lease on a new Civic. I would not only recommend Honda of Bay County but I would recommend Marty specifically. Thanks Marty!

Harold L. Brookins

30 de abr. de 2015

Our 2012 Honda CR-V was totaled in a t-bone crash - and I walked away unharmed. A miracle, thanks to Honda's air bags. So I bought a 2015 Honda CR-V to replace it.......NUFF SAID.

Bunneh

30 de abr. de 2015

My salesperson, Jaquay, was extremely friendly and very helpful, unlike the previous dealership I had visited earlier that day. I ended up purchasing a 2015 Honda Fit and couldn't be happier with the car or the awesome customer service.

pcbbmw

17 de abr. de 2015

My previous 10 year old car made it through another Florida winter, but know I was ready to let it go. We thought we could get to the lot prior to dealing with any sales people, but that didnt happen. Now I am glad we had Jason Jeter, He let us browse around the pre-owned lot, and compare what we had seen at other lots. As we were walking to the showroom to check additional inventory, he jokingly said, well there is this 2014 Crosstour, but it's new. This was a no brainer! A new car, only $3000 more than the pre-owned, 2 year old model I had wanted. Take a test drive? Sure why not. Thought we were going to get all they typical salesperson talk, its got great this, and, oh there is that, and push this button, open the sunroof, if you miss the convertable you had, so there was great information we were getting, within conversations on the drive. Glad I didn't punch it on Hwy. 231 to test that 0-60, because FHP was hiding out, so the test drive went great. Jason Jeter just laughed at me when I told him to sit back, shut up, and enjoy the ride back. Back at the dealership, we had better luck in the Finance Department with Chris Trotter, as he was calming and understanding that there needs to be no pressure in sales, or the financial closing. That was thanks to the saleswoman next to Jason's cubical. I cannot recall her name, but she noticed pretty quick, the first finance guy seemed creepy to me, wanting to sign me up for credit cards and looking around, over his shoulder, talking in a whisper tone. I picked up my purse, asked for my license plate back, ready to walk out. Thank you for alerting Jason Jeter & Chris Trotter. A few hours after driving on the lot, off we went in my new car. I may have to take Jason back out for another drive so he can tell me about all the buttons again, I still have so much to learn about my new Crosstour. Still havent learned to not grab for the keys from the steering column. Can't believe I'm admitting this, but I look forward to my first payment.

hinojosa31

17 de abr. de 2015

Honda of Bay County had the honda pilot we wanted and made the buying process as simple and painless as possible.

La'Tonia Bellamy

16 de abr. de 2015

This dealership is great! I love my 2015 Honda Accord. My salesman was great and there was no pressure! The dealership very trustworthy and dependable!

igarza

10 de abr. de 2015

This was by far the best customer service we've had when purchasing a vehicle. Did not feel pressured, haggled nor taken advantage of. Very friendly salesman and staff. They went above and beyond our expectations.

Coppedge

25 de mar. de 2015

Best car buying experience I've ever been through, by a lot! Three salesmen pitched in to help, just to help me feel more at ease because I was so anxious about buying a new car. By the end I was so calm and comfortable with everything and their dealership. I'll never buy from another. The deal was great, their staff went above and beyond, and I LOVE my new Accord!

armmjmm

15 de mar. de 2015

I really enjoyed my first car buying experience! I decided to shop here because of how well they had treated my family in a previous purchase. I never felt pressured into buying the car, and they were willing to help answer all the questions I had for them. We were there a very long time working out all the details and Jaquay was extremely patient. They listened to how much I could afford and wanted to pay and worked with me. I felt good about the purchase and will definitely go back for future cars.

slcoppedge

13 de mar. de 2015

I couldn't have asked for a better experience when we bought our new 2015 Accord. Our salesman was new and we had 3 other salesmen offering to step up and make sure all our questions were answered and we felt at home. This was the easiest, most professional experience I've ever had buying a car. I would highly recommend Honda of Bay County. And OF COURSE, I love my Accord!-Sandra

DEW

11 de mar. de 2015

I had an excellent experience at this dealership. I initially just went in to turn in my leased vehicle but as I was talking with the salesman Jason Jeter I decided to just look at some vehicles. I did purchase another brand new vehicle and I am happy with that purchase. I liked that the salesperson wasn't "pushy" or just trying to make a sale. He actually bared with me as I was trying to decide on what I wanted. I am so glad that I went to this dealership and not payed attention to the reviews because I had an excellent experience here.

nmac

10 de mar. de 2015

We went just to look and ended up purchasing a new CR-V. Kevin Schmehl was one of the nicest and efficient salesmen we've ever dealt with.

reviews

9 de mar. de 2015

Mr Jaquay Napier was a very professional personalable sales rep. He determined what I wanted and as well as a price I could a afford and located the dream car for me. He was very knowledgeable of the answers to my concerns. He assisted me in a prompt but not rushed manner. MR. Napier is an asset to the Honda Dealership of Bay County. Daphne

Kim

6 de mar. de 2015

I am a first time car buyer, mother of 4 and married 32 years, this is the first time on my own to purchase a vehicle and even a new model.I was helped so very much by the salesman, Marty and the finance person.Thank you!

Debra Lee

5 de mar. de 2015

Had my Element in for Service and was expecting a hefty estimate as I have not been to the dealer for awhile(2 years). I had a recall for Air Bag and requested an oil change. I was extremely pleased at the outcome. The Full Synthetic Oil Change was only 59.95 and after the inspection was complete. They gave me a printout of the inspections results, As expected there were some things that needed attention but no immediate concerns. My Advisor was pleasant and did not pressure me to have any of the work done that day. I'm glad I went to the dealer even though they are a good ways from where I live on the beach because the recalls on my vehicle were safety items I was not even aware of them. Thanks to all and I will be back

l9svbu12

5 de mar. de 2015

Honda has been my choice of cars since the 70s. They get better every year. I've lost count of the number of Hondas I've bought and my 2015 Honda is the best I've owned. The salesperson, Lindsay, didn't pressure me to buy; she didn't have to. I was sold on the 2015 the minute I saw it.George Christo

Phyllis

5 de mar. de 2015

I am pleased with the service received from sales rep, Marquel Thomas. He demonstrated professionalism, very respectful and kept us informed throughout entire process. In addition, he ensured my daughter was aware of how to appropriately use the car features andsubsequent to the purchase, kept in contact to make sure we were satisfied with our purchase. I will definitely recommend Marquel Thomas to anyone searching for a car.

mrcowboys40

3 de mar. de 2015

Couldn't have ask for a better Sales rep, Kevin Schmehl. Very friendly and courteous. Made my wife and I feel right at home at the dealership. He went the extra step to make sure we were satisfied. So happy we are part of the Honda family now. Thank you so. SCOTT CANTRELL

BiggenF15

28 de feb. de 2015

I've had a Volkswagen for a number of years that I bought from the same dealer (VW of Bay County). I've know Mark since I bought the VW from him and I've always appreciated his expertise and candor. I didn't hesitate to buy our new Honda from him and Honda of Bay County!

crumlish

28 de feb. de 2015

Some confusion arose from misunderstanding of fees required when transferring licence plates between cars. However, communications from Mark and Louis were excellent and clarified any confusion.

Hayhay

28 de feb. de 2015

I bought my first car!! I was able to buy I all by mysel and get a good deal on it ! Chris was amazing and was very knowledgable! He took time and saw the deal the whole way through and didn't try to make any other sales while talking to me !!! I really liked that !!! He also took the time after I bought it to help me with all the technical stuff inside my car and help set it up !!! It was a great experience and I would recommend them to anyone ! :)

jverlinger

27 de feb. de 2015

This is the second time we purchased a Honda from them. Great buying experience from start to finish. I feel like we got a good deal and we walked away happy for the second time! We will definitely be back for our 3rd Honda when that day comes.

kimber

26 de feb. de 2015

I stopped in to the Honda dealership on my way to work one day because I'm due for a promotion at work and I'm interested in buying a new vehicle. As soon as I got out of my car, I was greeted by a smiling face. He introduced himself as Jaquay. I told him that I wasn't interested in buying today because I don't like to be pressured and he was very understanding and told me he would like to at least get me all the information he can so that I'm confident with my decision. Although I didn't let him take me inside to get my information (I really had to get to work) when the time comes that I actually decide to buy, I'm sure that I will be returning to Honda of Bay County.-Kimberly

napsterxd

25 de feb. de 2015

Be sure to go over all numbers when the time comes. We came in to trade in our vehicle which we owed 23k on, they offered us 18k for it. So we are negative 5k, we tried to buy a vehicle for 18k, so that carries over to the new car so 23k then plus tax title and their fees roughly 25k correct? So now we said we wanted to put 12k down as a down payment. So 25-12=13 corrext? So roughly out the door it will be 13k. Well according to the finance guy in the back we would still owe 18k!! After putting 12k down.. He kept arguing with me saying I was wrong and it was simple math. Saying I had to pay interest up front etc.. When I told them no they got all mad and started cussing and hissing cause they had to put everything back on my vehicle so we could leave. All while I had my 3 year old and wife with me. Do not go here if you do make sure to look over the numbers, they were trying to make my 12k down payment disappear.

Happy

22 de feb. de 2015

This car buying experience was exceptional. Our salesman was very direct and most helpful. We are extremely happy with this purchase. Our daughter was surprised and in awe of her new car complete with red bow. (Thanks Steve) Honda of Bay County went above and beyond to meet our needs.

pamilarbrtsatyahoo.com

21 de feb. de 2015

I came in looking for a used car to fit my budget. I had been pre-approved through my bank, check in hand. Steve greeted us and showed my interests on the used lot. I test drove a used SUV with no warranty. I liked it and he ran the #'s. At my banks finance rates the payments were still high. Steve asked if he could run our credit, we agreed. He came back and told us he could get us into a brand Honda for less monthly Payment than the used car. We smiled. He said lets pick out you new car. I chose a CRV... Never thought i'd be driving a new car. Well with all the discounts given by Honda Corp. I'll never have any worries for years to come. Thank you toy salesman Steve and our finance Guru Louis we had a amazing experience. Kudu's!

cookie

21 de feb. de 2015

They really bend over backwards to get you that great deal on a new car.A+ for a great car company. Honda's are a great car and it shows by the people that make that happen.

Disappointed

16 de feb. de 2015

Brought my Odyssey in since our low oil pressure light came on. Took two and a half hours to diagnose the issue. Once the needed repairs were determined, I called a second Honda dealer, gave them the specifics of the needed repairs, and was given a quote of HALF the price as Bay County Honda. When I discussed this with the service rep, she instantly changed the diagnoses to require another part (on back order) and the quote was even higher than the original.

nonrev

29 de dic. de 2014

Before buying a Honda be aware that the Service Maintenance costs can be significant. My sisters 2001 Honda CR-V developed a slow leak around the oil pan gasket. We took it to Honda of Bay County (Panama City, Florida) and were quoted close to $500 to replace the oil pan Gasket. $500 I was shocked. I expected it would be high due to being a dealership but $500 for an oil pan gasket, a job a back yard mechanic could do in an hour? This was beyond high it was outrageous. Honda may be a good car to buy but stay away from their service departments

nonrev

29 de dic. de 2014

Before buying a Honda be aware that the Service Maintenance costs can be significant. My sisters 2001 Honda CR-V developed a slow leak around the oil pan gasket. We took it to Honda of Bay County (Panama City, Florida) and were quoted close to $500 to replace the oil pan Gasket. $500 I was shocked. I expected it would be high due to being a dealership but $500 for an oil pan gasket, a job a back yard mechanic could do in an hour? This was beyond high it was outrageous. Honda may be a good car to buy but stay away from their service departments

Kara

9 de oct. de 2014

Very unhappy - visited the dealership late Saturday night to test drive vehicle, came in 1st thing Monday morning to purchase, signed agreement to purchase, mentioned multiple times that I was leaving town that AM for work and would return Wednesday to finalize. During my conference I was sent a text and told that the manager was getting worried about me not returning and the salesman just wanted to make sure I was coming back. Within 2 hours I received another text that said, "Sorry Kara the car has been sold." This occurred on Tuesday afternoon after I had spoken with him Monday night and advised him that my financing would be from Tyndall and that I was out of town but would come in Wednesday. He even called Tyndall to make sure that they were going to be providing financing. I cannot believe the way that they handled this and I will not ever be returning to Honda. You don't accept an offer from someone and then sell the car to someone else. Especially when you know the person has financing and they have been in communication with you and mentioned 5+ times that they would not be able to finalize until Wednesday due to work travel. Oh yea, on Saturday I didn't finalize due to the fact that I felt rude being there at 6p and the salesman mentioning that he was ready to get done with the day since he had a new baby at home.

Tom

20 de mar. de 2014

My wife and I bought two used vehicles from Honda of Bay County and we were very satisfied with the overall experience and we'll definitely go there again for our next car purchases. Both vehicles were slightly used and we were very impressed with the repairs and improvements done before the vehicles were offered for sale. Sean Clark was our salesman and he went above and beyond the call of duty for us. Great company!

formely known as: neveragainbayhonda

30 de ene. de 2014

Ok I posted on January 22, 2014 Title Disappointed by neveragainbayhonda, and on January 26 titled Disappointed Again by neveragainbayhonda. So I was contacted today by Scott, and I know that they can't fix all the problems and the car is as is. We talked the problems over, and came to an agreement that they would cut me a check for $300.00. That's fair sense I brought the car as is, and he offered to do an oil change or some gas if I was in the area. I do appreciate you guys getting back in contact, and the $300.00 will help with the necessary repairs I still have to do. That said I would like to retract my negative posts about the dealership. As I already stated customer service was always good, and now I'm happy with my purchase, and doing business with the dealership. Thanks for you help guys, and I do recommend this dealership.

neveragainbayhonda

27 de ene. de 2014

So I posted an add on January 22, 2014 titled disappointed. From reading this and other posts of bad experiences, I knew the dealership would respond, and apologized and advise me to call or email them to see what they can do. Well I emailed the individual, its been for days and I haven't seen the first email call or anything. So just as I figured they would try to email on here to make it look as though they care, but in all actuality they don't. Thanks for nothing. You have been warned.

neveragainbayhonda

23 de ene. de 2014

So I traded in my car that I adored, and put alot of money into. My car was in tip top shape. I went to them to get a charger I saw, and wanted. Know I know the car is as is, but man come on. During the test drive, no problems. And the saleslady Jessica Griffith I believe great job. Car only had half a tank of gas, and I drove from pensacola, and back.But I get the car home, and the brakes start squeaking. I take the car to the brake place, and they are unable to get the rear tire off, because two of the lug nuts were rounded. I goto the dealer pay for removal, and two new lug nuts $124.00 out my pocket. So I find out that both my rear rotors need to be replaced because they are forming a lip around the edge from not being resurfaced, and the pads are good but are shined over from the bad rotors. So new rotors labor, and sanding the pads down to get rid of the shine $515.00. Next haven't even had the car for 2 weeks and the check engine light comes on. find out its a bad passenger side rear O2. Diagnostic test, and part and labor $330.00. Check engine light comes back on and thanks to the dodge dealer find out the replacement ECM is covered federally. I write the dealership, and they tell me its nothing they can do, and maybe I should look into getting an extended warranty. I do understand as is but all these problems with in the first 30 days. Very disappointed and would never recommend anyone to go hear. In closing customer service was great, but just hate how they handled the problems with the car.

Mary W.

23 de nov. de 2013

I recently purchased a 2014 Honda Accord. Buying a new vehicle is usually very stressful but I can honestly say that the general manager, Scott and my salesman, Jason Baker, made my experience extremely enjoyable! They are definitely the most friendly and helpful people I have encountered in the car business and were a pleasure to work with. Everyone at the dealership was friendly, the paperwork was painless and the customer service is the best in town. I highly recommend Honda of Bay County and will continue to do business with Scott and Jason for years to come! Thanks again guys!

swampman

16 de nov. de 2013

I went to Honda of Bay County because I was interested in a car that they had on-line.. We drove from Crestview to Springfield to see the car. Our salesman was great. We bought the car.The paper work part was not a good experience. They had to add a amount for the tag with the agreement that if we paid more than necessary they would refund the money. The car was purchased On July 09, 2013 and still by August 2, 2013 we had not received a tag . I called and got the run around. Then received a letter saying that they were going to transfer a tag that we never had. Then from there was a night mare. To say the least we could not drive the car on our trip..I spoke with the used car manager and he informed me what did I expect him to do"flay it over to Crestview" I just wanted to leave for my trip..We have sent them a letter with no response regarding the money they owe us, for the tag which we finally got and was a new tag. I have asked to speak with general manager/owner. As of this date no response. It would be nice if there had been some communication on the dealership part as well as follow through that is all. If I had it to do all over again I would have went somewhere else.

jpat72956

7 de ago. de 2013

Mr Davis was very rude! Thought he was a real smart mouth. Every time I had a question he had a one liner and he thought he was funny. If this is the type of people I have to deal with I will have to purchase somewhere else.

wewa wiggler

26 de jul. de 2013

When you get your sales contract review it VERY carefully. Yes, get your calculater out and run the numbers. Do not be as dumb as I was.

5212

12 de jul. de 2013

I recently went and looked at a used truck from Honda of Bay. The service from the sales people were great I didn't purchase the vehicle because it just didn't fit my needs fully but I would definitely recommend this dealership to anyone. In the future my wife and I will look again to use Honda of Bay.

rhsfootballmom

6 de jul. de 2013

Bay County of Honda made our buying experience very pleasant. Our salesman, Jessie, was helpful, courteous, and professional, We are very happy with our new vehicle!

Liz

25 de jun. de 2013

I had submitted a review on June 9th, 2013 regarding a used car I purchased here from Scott Poppel.I submitted a bad review based on miscommunication with the dealer ship. I am retracting my earlier review since I cant delete it. I received a call from Mr. Scott Poppel a few days after my review in which he apologized for not getting back with me earlier, and was willing to help me with the repairs of the car I purchased. It was a smooth repair, I took it to my nearest ford dealership and the repairs were covered through Honda bay. Thank you Honda Bay and Scott Poppel for making the necessary repairs on my daughter's car. I would recommend this dealership and sales man.

liz

9 de jun. de 2013

We drove 2 hours to get to this dealership to test drive a used vehicle we were interested in. Our salesman's name is Scott Poppell. We decided to purchase the used vehicle. We were told the vehicle had a full inspection and it passed. We took it home and two days later while my daughter was driving, she put the car in reverse.. and the plastic around the automatic stick came out half way and made it difficult for her to put it in drive. We had to force it and bend the plastic even more since she was in the middle of the street. I called the dealership a day later and spoke to scott about it and i told him i was aware that there wasnt a warranty but that i wanted them to fix it since it looked like it had been previously damaged and it came out by itself. He told me he would contact the manager and ask if they could fix it and would contact me. I never heard from him again. The financing went through a few days later. I feel like he was only interested until he made the sale since I didnt get a return call. I just received a letter from the salesman asking for referrals. Sorry, I will not be referring anyone. I do not feel that the car was properly inspected. I do not recomment this dealership or salesman.

tonie

29 de may. de 2013

Lee and Ryan have been amazing! happy owner of a Nissan altima coupe!

John C

4 de mar. de 2013

I had been searching for a new SUV for several months and test drove just about every manufacturer's offering. I also used Cars.com as a source to compare vehicles. When I decided on the Honda CR-V, I contacted several dealers within a 100 mile radius of my home. Bay Honda offered the most professional, least high-pressure sales experience by far of any dealership with whom I worked. From the salesmen to the business office personnel, they took the time to explain everything, introduced me to the service consultants, and made my buying experience very easy.

Elizabeth

21 de oct. de 2012

Thanks to Jeff and everyone at Honda of Bay County for working with me so that I could drive away in a nice 2010 Honda Insight at a great price.

Jerry

27 de jun. de 2012

Bought a nice used Honda here. The sales staff were very knowledgeable about the product and prices are cheaper than last year.

Kimby

17 de may. de 2012

I took my Passat in for repairs and 60k check up. I felt like since i bought it here this would be the best home for it's upkeep. I wasn't disappointed with my choice.

allys

23 de abr. de 2012

They were a pleasure to work with. They were able to entertain us throughout our visit, kept us laughing at their stories while we waited for our paper work to be completed.

davedorris

15 de abr. de 2012

Honda Service Department in Panama City, FloridaFirst of all, I called in to request an appointment to have my brakes checked, They were making a squeaking noise. The advisor on the phone said he could get me an appointment for the next day (Saturday, April 14, 2012)at 9:45am. When I arrived about 5 minutes before my scheduled time, the Advisor at the service department told me they would get to me as soon as they could. I advised I had an appointment. The Advisor said the appointment was for me to talk to an Advisor, not an appointment for service. I complained what good is an appointment if you are taking people on a First-Come First-Serve basis. I could have not made the appointment, and gotten faster service by just driving up.I live approx. 1-1/4 hours away from the dealership, and had to wait in the waiting room fro my brakes to be repaired. About an hour after waiting, the Advisor came in and told me it was my rear brakes, and they could get started on them right away. I told them fine, but I thought they had already started on them. About an hour later, the Advisor said they were almost done, and would take about another 15 minutes. About 30 minutes later, I asked how it was going, and the Advisor said the mechanic was taking the car for a test drive, and the mechanic had cut his hand working on my car. I was sorry for the mechanic, but I complained I had been there over three hours, and was the last one to leave from the waiting room. Others had been gone for a good while. I complained I had never had this kind of trouble at an other Honda dealer, and I would not be back. The Advisor and some other lady who worked there told me it was Saturday, and they only had a skeleton crew. I explained that they should not have given me an appointment in that case. They told me, in about two more weeks, they would be moving to a new dealership, and more people in the service department. I told them, don't count on seeing me there. The same people at this service department would be there, and I will not be there.They were very apologetic, but all in all, it was the worst experience I have ever had from a service department. I would not recommend this dealership's service department to anyone. I felt like I would be willing to buy another type of car,rather than a Honda to go through this again, and I am on my 4th, maybe 5th Honda.

Bradley

13 de abr. de 2012

Over all a very pleasant experience. I came in just to shop around and the fellow who helped me was very nice. He took the time to go over all of the details of the different cars that I thought I was interest in. I am going to go to other dealerships to see what I can find. I will be back after I look around. Thanks for being so nice.

nfion38

2 de abr. de 2012

This dealership is close in the city. They provide the requisite used and new cars, depending on what you are looking for. Staff is very friendly and not overly so. Would recommend you check it out.

smithy

28 de mar. de 2012

I found the car that I wanted at the price that I wanted and got a good deal on a trade in.

legaljean

23 de mar. de 2012

I purchased the 2008 Honda fit from LEN AT THE DEALERSHIP AND HE WAS AWESOME.. excellent customer service he even came out to the oil change facility 1 month later and delivered my free card for oil change for life... who does that anymore... Purchased my 2001 Honda Civic from this dealership new.. I am a devoted customer of Honda of PC...!!! they are GREAT!!!

pcbuck

21 de mar. de 2012

After buying approx 10 new cars in my lifetime, this was with out a doubt the very worst buying experience ever. Double ck all figures before you sign on the dotted line, trust me.

Ameee

16 de mar. de 2012

I went to Honda of Panama City because I knew that I could expect to find integrity and that's what I found. When I did have a problem they listened to my concerns and worked with me to resolve that problem. That quality alone makes this dealership stand out. The dealership has resolved the problem to my satisfaction and I feel 'whole' again. Hopefully those looking at this review will feel like they are working with professionals that will do what they can to make sure that you, as the customer, will leave satisfied with the dealership and the way they conduct business. I do recommend Honda Of Panama City to anyone looking for a new or used vehicle!

Lakeshia

16 de mar. de 2012

One of the best places to purchase a new or used vehicle that you know you will have the security of honesty and reliability!!! They have a very dignified staff working there!!1 I will definitely be returning!!!!

Terrytrap

6 de mar. de 2012

Bought my Accord at Honda of PC in 2009. I've been a satisfied customer for over 3 years - great car for the money, positive buying experience, and excellence service. I have had John Eagle do all the warranty and maintenance service. Will start at Honda of Panama City when shopping for my next automobile.

HurryUp

14 de feb. de 2012

Got the price to where I wanted and then bought the car in one hour.

ovida2

12 de feb. de 2012

Lies, lies, and more lies. The story of my horrific experience with this dealership is so long and detailed you wouldn't want to hang around to read. So, I am going to sum up my "haggle free, hassle free" experience. I received a price quote through USAA Car Buying program for $0 over invoice. The dealership did not have what I wanted in stock and said they would look around. They dragged their feet, I looked around and found what I wanted at another dealer. Jason told me he would try and find a swap. After several days of no answers, I went to the dealership and asked what progress we had made. Jason said he found the car I wanted in Carolina and I'd have to pay a locating service fee and pay the time it took for someone to go get the vehicle. Told me that the additional parts on the car were being giving to me at invoice, but would never show me the invoice or proof that it was being given to me at cost. The following are listed lies and deceptions I was told1) Lie: "We had to get the car from a dealer I occasionally trade with in Carolina," Truth: It was the car I had located and told him about- in Georgia.2) deception: When I went back to the finance guy to pay for the car etc. there was an unexplainable additional $500 tacked on to the price I had agreed upon. When I pointed it out, Lorenzo (finance guy) told me it was the price of the items i added on plus some tax for installation charges. Then he told me he had accidentally keyed in an additional charge for key replacement. I told him my addl warranty charges were listed out further down on the price sheet. Then he said it was the delivery fee, and I told him that that was included in my original quote.Truth: They had tried to slip in an additional $500 to the price and see if I caught it.3) Lie: When explaining warranty options Lorenzo stated the warranty was limited "3 years 36000 miles". I asked, "isn't the powertrain also under warranty for 5 years?", and he said "no it is not."Truth: Reading the warranty paperwork in the Pilot-- the powertrain is covered for 5 years.There were several other issues, but these are the big ones I wanted to point out- which are enough for me to never recommend this dealership to anyone- even my worst enemy.

Scomic

3 de feb. de 2012

Good dealership for Hondas in the area. I would recommend that you check out their selection.

Indicob

31 de ene. de 2012

I was so impressed with Tim's service when purchasing my first Honda from him that I purchased a second Honda from him two weeks ago. He brings an analytical expertise to his customer service. His goal is to get the customer the car they want and need. He is great at discerning customer goals and comfort level. His approach is professional and cheerful.

onnyej2

20 de jul. de 2011

I can truly say that, since this was my first experience buying a Honda, I wish I had bought a Honda before! From the dealership's management to the salesman who totally SOLD me on my car, I have never felt more at ease making a car purchase. THAT says a lot. Matt, my salesman, was professional, pleasant and knowledgeable. He was a breath of fresh air when it comes to your typical "car salesman".I understand the dealership, HONDA OF PANAMA CITY, is building a new and better location. I can't wait to see the new site.

yomammaosama

27 de may. de 2011

Traveled 150 miles to look at car that I made a preliminary offer for over the phone. which they wanted a $500 nonrefundable deposit for before I even saw the car, which I refused to pay. The car was supposed to be a 'mint' condition Certified Pre-Owned car, but what we saw when we arrived was the exact opposite. Seals were dry-rotted and coming off in numerous places; every surface of the paint was destroyed (some were touched up very poorly); the dealer hadn't even cleaned the interior; pieces of the interior were broken and significantly scratched and gashed; and there were cigarette burns to top it off. We looked at another CPO of the same model before before leaving and it was the same story, but not to the same extent. However, that vehicle hadn't been cleaned either. There were crusty stains on the center console that I easily was able to rake off with my finger. After expressing my discontent to the sales manager with the quality of product he was selling, the guy maybe looked away from his computer once and was quite arrogant in his tone of voice. I informed them that despite the original offer, to get my business, the car would have to get some serious work done, or they could come down off the original agreed on price, they basically weren't willing to do either... The salesman I dealt with was nice and considerate, but that's the only thing remotely nice I can say about this dealership. I will NEVER set foot on a Honda dealer again after this. For Honda to have a dealership like this and let them conduct this time of business practice is not worthy of my hard-earned dollars.

seven7

23 de feb. de 2011

Long story short, ruined the paint job on my new 2011 CC 1 day after purchse when they detailed it, said they would fix it, tried and didn't, refused to let me take it somewhere else and said it wouldn't be covered under warranty, kept the car for a week to fix it and didn't, then they lied to VW corporate claiming they never did the work, refused to fix it, I paid out of pocket to fix the detail job then traded the car, during the trade to value the car the new dealer called Honda of PC for a estimate of what the car is worth, Honda of PC told the dealer I received a significant discount on the car because I bought the car with paint issues...lie! Lies Misleadings and Half Truths that is Honda of Panama.

pcnurse

1 de dic. de 2010

I have bought three vehicles from this dealership; an Accord, Odyssey and Pilot. All three have been great experiences and I would not hesitate to buy another vehicle from them. The salesperson was knowledgeable and curteous.Jason gave me fair prices and I was happy.I love their oil changes for life program, so that is never a worry or expense.

EP

22 de sep. de 2010

Long story short. Took in my 2001 VW Passatt GLX wagon to repair a small oil leak. Over 700 dollars later the leak was much worse. Returned the car and was quoted over 2000 dollars for further repair. When I declined this offer the quote was verbally changed to 1500 dollars. Honest and ethical, I think not.

Screwed Too

1 de sep. de 2010

I went to this dealership because I expected integrity. When I did have a problem the dealership listened to my concerns and reacted to my concerns in that I was able to consummate the deal and feel satisfied with the results. Sales associates were very helpful.

fuzfire

19 de ago. de 2010

I bought a VW Jetta Sportwagon from a dealership in Tallahassee, Fl Capitol Euro Cars. But I live in Panama city, Florida. I accidentially put some gas in my diesel car and ran it for 9 miles. I had it towed to the dealer in PC, Honda VW of Panama City. They immediately cranked it up and drove it in the shop. They told me it would cost $9,200.00 to fix. I was in shock. I had it picked up and towed to Tallahassee,Fl. to Capitol Euro Cars, Inc. They told me it would cost $500 to fix. They drained the fuel out of the tank and lines, cleaned injectors, replaced fuel filter, changed the oil, rotated the tires and washed and vacuumed the car. They explained all work done and took me for a spin in it after it was fixed. The bill was $427.00. It runs better than it did before. Oh, and they redid the upgrade software codes to make sure they were done right at the dealer in PC. To say it delicately, I'm P.O'd at the dealer in PC who must have thought I was an idiot just because I accidentally put gas in my diesel car. To say I'll never recommend them is an understatement. Do yourself a favor if you live in the PC area, do your homework before dealing with any dealership. There are good one's out there but not all. I can tell you from first hand experience I'll always go that extra 125 miles to have my car worked on and buy my next car if I need one. This VW Jetta diesel is one great car. It gets 30+ miles in town and 40+ on the road. It is fast for a 4 cyl and a joy to drive. It should last a long, long time.

Solotreker

4 de ago. de 2009

Purchased a new Honda Fit (Basic, Automatic) in late July during a huge Honda "Clearance" campaign offering 2.9% financing and $300 over invoice final cost. I paid full sticker price minus the nearly worthless trade-in (I was given $1,500 more than Blue Book value.) I had done my homework and knew what I wanted and expected to spend. But, I also know that I was not capable of figuring out the shenanigan's which are so well know. I just kept hoping to see those final figures come near what I was told I'd have to spend. Spent way more than I was led to believe I would and was repeatedly told that it was a great deal. Basically ended up paying just over invoice for a car with too much aftermarket stuff and not the color I wanted. So, I won't say, "Don't go!", but I will warn others that this dealship plays all the usual games. If you're not on top of the buying process or don't like to deal with the financial double talk then be careful.Do NOT believe what you are told. Get it in writing, everything! Be sure to multiply that "monthy cost" by the number of months you'll pay! Make sure it's close to what you thought you'd be paying for the car!Here are a few examples from my experience at this dealership:1. I was on my way to another dealer to get the color car I wanted, but was told that it was no longer available, which was a complete fabrication.2. I was told what my loan rate would be (the reason I stopped at this dealership.) But, the bank said that rate was changed the day BEFORE I signed my paperwork! 3. Aftermarket costs were added to my contract without explanation. When asked, they weren't even sure what it was for! Check every figure on your contract and make sure you keep all written notes during the process, including theirs. 4. My monthy payment changed from one manager to the next with the explanation being: "He must have been wrong!"5. And lastly, I sat for hours waiting! I hope someone was having lunch, because I sure wasn't! They asked me not to give them any bad ratings unless I spoke with them first. So, I went back to tell them how I felt. Good car, so-so deal, and lousy experience. They spent another hour covering all their tracks by blaming everyone else (the other car dealer, the bank, etc.) including me for signing the paperwork anyway. Quoting manager Chris: "I'm sitting here looking at your signature!" Yes, I signed, but no I wasn't happy with the process, got it? Just letting you know.And also from that manager: "You just don't believe anything I say!" Yep, that's what happens when you're caught in a lie. Don't trust 'em to be totally honest. They are going to say whatever it takes to sell you their car in spite of their claims to care about you're satisfaction.I'm good to go with my new car. Not thrilled with the deal, but okay. Even so, I would not give this dealership a good rating in spite of their continual claim that nearly all of their customers are 100% satisfied. I just don't like being treated the fool, even if I am one! You want a GOOD rating, treat people the way you'd like to be treated, with honesty and integrity.