Unhappy Customer

21 de sep. de 2016

Diana Was very inconsiderate I drove several miles to come out to see a vehicle and then was told that the vehicle was not available for viewing absolutely rude. I refuse to work with Diana and then the salesman that decided that he would show me a vehicle refuse to show me any vehicles that were worth anything that I was wanting to look at absolutely the worst dealership I have ever dealt with. This is why people dislike buying cars and dislikes salesman.

AlwaysHonda

15 de sep. de 2016

Michael Bashir walked us through all the ropes of leasing a car. He was very courteous and knowledgable. He was able to answer all our questions and concerns. He talked slowly and pronounced his words well so that we had no problems understanding him, which pleased us. This is the second time we have shopped at this Honda and we will go back again when ready for another car.

Gina

30 de ago. de 2016

I called before I drove over, having told the salesman, JR, I was coming later in the day. He was busy when we got there, so I asked where the vehicle was so we could go look at it. My husband and I liked it, and went back in to see about a test drive, only to be told the vehicle had not passed their inspection and was not going to be sold. I asked if he knew that when I called and he said yes, but I said I was going to be in the neighborhood. What I said was I would be in Ft. Worth, a very big neighborhood. Since he knew all along he couldn't sell us the vehicle, we could only assume he had us go look at it to keep us on the lot while he finished what he was doing, thinking he could talk us into something else. Based on other reviews, this is not an uncommon practice at Honda of Ft. Worth. I will not even consider any other cars I see from this dealership.

Naher

14 de ago. de 2016

I tried to buy a CPO car from the Honda of fort worth. Gontran Martineau was the sales professional. He lied every time. He was a dishonest sales person. But, the Finance Manager Alex was really good person. He was very straight forward.

rod bounds

1 de ago. de 2016

very positive experience,our salesman gontron was the best very knowledgeable and helpful.even after the purchase.visited many dealerships & he was by far the best,I would recommend him for your nxt auto purchase.

Frustrated

30 de jul. de 2016

At 8am on July 28, 2016 I went in for a simply recall, oil change and inspection.my car was running perfect. No problems what so ever. The service advisor looked at the age of my car and miles and then said I needed an entire laundry list of things. (even though I get the regular maintenance and my vehicle has low Milage) I questioned her as to why I needed these and she basically said my car would be ruined if I didn't replace the timing belt . Now remember , none of this was noted on my last oil change and a mechanic hadn't even looked at my vehicle yet. I had to take a shuttle home bc there were no cars available. I was basically stranded for my entire day off. Finally I got my car at 6:15 pm and the bill was over $1400! Also, after reading through my paperwork it said I needed brakes and to replace another belt which they didn't bother to even tell me about those . I felt totally sucker punched ! I have been a customer for years and the customer service has dramatically changed. I would also mention that I tried calling the dealership and no answer for 3 different times. ( the main number). What kind of business does not answer the phone? And this is the kicker... I have had 2 different people tell me they have had the same experience with Honda of Fort Worth the past couple of months. I did send an email to the manager but no response . I guess it was the end of the month and the dealership needed to make their numbers and the adviser needed the commission . After over 20 years of being a loyal customer, I will not be returning.

beliot13

17 de jun. de 2016

I've been looking for a new car for awhile now. I've visited tons of dealerships and the sales people never listened to what i was looking for in a new car, all they cared about was just selling me a car. I went over to Honda of Fort Worth where Blaine paid attention to my wants and needs and found me exactly what I was looking for! I never thought buying a car could be so stress-less! I'm so happy with my experience at Honda of Fort Worth and my purchase!

David D

9 de may. de 2016

Made appointment with sales person to view car that was listed on the internet. He said no problem that he would have car ready to show me when I got there. I and my wife both took off work early, drove 20 miles to pick up my son as car was to be for him and then headed for the dealership. Got there an hour early only to find that the car they had advertised for sale did not pass inspection and they could not sale that vehicle. Of course they tried to steer me to more expensive vehicles but I was not interested. Complete waste of time.

Orlando.Carrillo

4 de may. de 2016

Like the title says, EASIEST CAR BUYING PROCESS EVER!!! I really felt like I had someone working for me. Duy had a couple of models waiting for me to test drive and even offered to drive to bring me the car I wanted if they didn't have the color I wanted. We worked a couple of days by text and like he promised... when I got their Saturday he had everything ready for me. It took me about 45 minutes from walking in to signing to him personalizing my new 2016 Honda Accord! Really appreciate how hard he worked! If you are reading this.... Ask for Duy! He will make this process easy! Special thanks to Mike as well in the Finance Office!

Adam

22 de feb. de 2016

Brought my wife's Honda Pilot in for an oil change. Was met by a professional, friendly service advisor. I love that Honda of Fort Worth has a Quick Service lane for simple things like oil changes. A great way to compete for my business that I might otherwise take to an independent repair shop. The fact that I can get my oil changed quickly without it taking up too much time in my day is a huge plus to me. Having to wait an hour+ for something like an oil change shouldn't happen. Dealership waiting area was comfortable and very family friendly. Thanks again for a great service experience Honda of Fort Worth!

fordoffranklinsucks

16 de feb. de 2016

I purchased a vehicle online based upon their listing and in speaking with the salesman online and via email and text. Based upon the reviews I thought this was a trust worthy dealership. I was proven wrong. I had the vehicle shipped out of state after the description and the salesman told me it was in perfect condition except for one dent on the front of the vehicle. Upon receiving the vehicle I discovered 1) dry rot on all 4 tires 2) loose steering column 3) inoperable back window (lifts inop) 4) inoperable overhead information center 5) severed middle row seat belt. 6) major dent to the body left rear quarter panel. They agreed for me to take it to the Ford dealership where I lived where I was quoted over 5k dollars to repair the vehicle to a safe driving condition. Repeated calls and emails to the dealership have gone unanswered except for: "You bough this as-is so we are not doing anything." I was over promised and under delivered with MAJOR safety issues to make the vehicle drive able. I went off the word of the sales description and in speaking with the salesman and his supervisor. Big mistake. Anyone viewing the vehicle in person would have seen these major safety issues. I have worked in the vehicle business and would NEVER allow any vehicle with dry rot tires to pass a vehicle inspection of any type. If you are not able to go in person, I highly suggest avoiding this dealership. They are liars and misrepresent their vehicles for sale, even in violation of Texas State law which prohibits the sale of a vehicle in an unsafe condition. I am extremely disappointed. All calls and emails to the General Manager remain unanswered.*I went to a second repair place on my own time/money and was able to get the cost reduced to repair the vehicle to a safe condition and contacted them back to work with me on making this right. They still refuse to help in any way. Extremely disappointed.

Chris

2 de feb. de 2016

I have been to a several dealerships in my lifetime and I will say my experience Honda of Fort Worth has resulted in a dedicated customer and reference for life. My car purchase with Billy was above and beyond my expectations. A true professional that I can honestly say felt like working with family. The whole process from start to finish was so smooth and as I'm driving away in my new car I realized pretty quick that the whole time i never felt pushed, rushed, and knew with confidence that I got a great deal. Billy took the time to listen to my needs and bring to life exactly what I needed at the right price. He along with my finance person broke down details, options, and programs perfectly and easy to understand to make an educated decision with all avenues. A real personal experience as if it was tailored to me specifically and not just another customer. KudosWhen it comes to Service, again 5 stars. Manny made a great impression from the start and again like billy takes the time to listen to my needs and or concerns when it comes to service. Not that Hondas really need service very often but its nice to have one point of contact and not a different person every time. Again back to the like family analogy, what better experience to have.All in all the dealership is a museum of comfort whether you are buying a car or having service. You won't be disappointed I'm sure of that, especially if you get a chance to work with Billy and or Manny. Thank you Both!

Toast

2 de feb. de 2016

I went in for a used car. I visited 2 other dealerships before Honda of Fort Worth and received piss poor service. When I parked my truck at the used lot, salesman Randy Lanier was outside ready to greet me and spoke to me like I was important. He is very helpful and listened to my needs. He matched me perfect to a vehicle. I test drove 1 truck and then the decisions was made. Randy is an awesome guy! The whole team on the used lot seem more like a family. The way they talk to each other and help each other out is amazing! When I went to the finance department it was a different story. I was told I was getting 1 APR then I was told I was getting another APR that was double the first! That is ridiculous! I had to go through my personal bank since the finance guy "couldn't do anything about it". Then as we were going through the warranty packages he put on the contract things I didn't want and did not make himself clear about what he was charging me. During the print out of the paperwork it seemed like he had no clue what he was doing since he used his shredder multiple times and me having to sign the same paperwork multiple times. Then my bank saw some "issues" with the contract so I had to go back to the dealership the next day to sign ANOTHER contract. Finally my bank is taking care of everything now.

Tom and Gracie

16 de ene. de 2016

This cancer patient and his wife were flabbergasted by the customer service provided by Randy Lanier and Scott Carmack. Try them out and be prepared for a fantastic experience! Tom and Gracie.

Ahappycustomer

9 de ene. de 2016

Went in to the dealership to meet with Billy with high expectations and a little budget. Billy took the time to really listen to my wants and needs and went to bat for me to get me my new CRV at the best price possible. Best and easiest car buying experience ever... Billy made my Saturday great!

Steohaniea

28 de dic. de 2015

Frank was so good to me and my boyfriend!! Helped us get what we wanted (2016 Honda Accord)!!! :) Really recommend going to him for a new car! The best hands down!!

Adriana S.

23 de dic. de 2015

I had been in the search of the purchasing new vehicle for a couple of the week. After having a bad experience with a salesman at a Ford dealership. I decided to go down the street to Honda of Fort Worth. It was around 8 o'clock pm, I just went in there to have a quick look. For my surprise I saw a pre-owned vehicle that I love that's when I met Randy Lanier, my salesman! From the beginning of the sales process until the end of the process, he was wonderful & extremely friendly! Him & his Team made it happen, I walked out of there with a 2015 vehicle that I'm in love with! Today I return for a detail in my vehicle staff is amazing they got me all taken care of! I have worked at a small car lot before but this dealership just change my perspective about a car buying experience! Thank you Honda! With love, Adri!

Ashley17

22 de dic. de 2015

For my first car shopping experience it was a good one, he knew what we wanted & he gave it to us. He was patient & kind, I wouldn't have gone anywhere else!

Pastor D

21 de dic. de 2015

I wrote one review that was not put up evidently, so to make sure I am writing another! These guys are top of the line! Especially the attention to my needs and details, as well as listening to me and what i wanted, Billy Pieratt was the best ever! I have purchased 6 cars from him now and he just keeps getting better! Patrick Bradley also helped me immensely and he with Mike Daugherty structured the perfect finance plan and options I needed. These guys are a FIVE STAR operation!

Debbie

21 de dic. de 2015

Billy Pieratt was our salesman. He was very professional, friendly and easy to work with. The whole car buying experience was very easy and enjoyable, thanks to Billy. I love my new 2016 CRV. Billy didn't try to push us to buy a more expensive car, he understood what we wanted and that is what he found for us. I would recommend Billy to anyone who was looking to buy a new car.

Pastor D

21 de dic. de 2015

I have purchased at least 6 cars now through Billy Pieratt and he has done me better each time. Takes time to listen, evaluate, and does the best option for me instead of trying to squeeze more out of me. A five STAR dealership due to him! Derrell Chastain

Laura Mtz

18 de dic. de 2015

I just want to thank Tony Beasley for being so patient with me! Sorry for being so picky! If you're looking for a good deal with no pushy sales people that are honest, and at the same time very knowdgeable about the vehicles they sell, then ask for Tony Beasley (he is the internet sales manager).Tony Beasley is awesome, I really had a positive experience dealing with him. I wanted to express my complete customer satisfaction in purchasing my new car. Even after changing my mind several times about the car I wanted to buy, he was still very patient and tried his best to meet my needs. I ended up buying the Accord CVT Sport and I have enjoyed it so much. Thank you again Tony BeasleyLaura

Jerry

17 de dic. de 2015

We as a family have purchased 5 vehicles from Honda of Fort Worth. Donnie Muennick has been our rep on all five purchases. Our experiences have kept us returning to the dealership for the welcome greetings and excellent service. It has become more like a family get together when we visit for service on one of our vehicles. Nice to see smiling faces. We have sent several to this dealership and will continue to do so because of our ongoing satisfaction with sales and service! Thanks Donnie! And all the service people, too!

Joe

16 de dic. de 2015

I just bought a Honda Civic. We dealt with Conran Martineau and Kirk Cooley. They were not pushing us to buy and gave us all the information we needed to make our decision. They are both extremely professional. We have been a Honda family since 2002. Service department is great! Manny Martinez takes care of our,needs quickly and in a professional way.Thank you Honda for all your great employees!

Laura Mtz

13 de dic. de 2015

I just want to thank Tony Beasley for be so patience with me! Sorry for been so picky! if you're looking for a good deal with no pushy sales person who's honest and at the same time looking to take care of your business ask for Tony Beasley ( he is internet sales manager) also very knowledgable about the cars. Tony Beasley is awesome, I really had positive experience dealing with him I wanted to express complete customer satisfaction in purchasing my new car. After changed my mind several times I bought the Accord CVT Sport and I love it. Thank you again Tony Beasley

Gman

11 de dic. de 2015

I bought a new 2016 Accord Sport for the wife. Got a great price. The whole crew ( Frank Perry), (Billy) were top notch guys. No heavy sales pressure. Very informative, exceptional customer service before and after purchase. I highly recommend Honda of Fort Worth to anyone looking to make a new car purchase.

Big Buck Down

2 de dic. de 2015

I sell Toyotas but i bought an Honda...and i like it...;)...noticed several things... -nice clean bright showroom -sales mgrs that actually get off there buff & work -a GM that was actively walking around each of the 3 days i was in & talking to guest just to talk to guest... -free "SWEET TEA" or other cold dp or coke on ice... -i ate a ribeye medium rare from there grill while filling out my credit app. & did not need steak sauce...;) -clean men's restroom that did not smell like a urinal even though it had two...;) -a sales staff that was able to please my wife even though i know she is hard to please...;) -but what made the deal was "THE CAR" luv the product i purchased.... thanx Junior walking the line Mata & Billy the hammer Pieratt...;)

big buck down i got him

2 de dic. de 2015

I sell Toyotas but i bought an Honda...and i like it...;)...noticed several things...-nice clean bright showroom -sales mgrs that actually get off there buff & work-a GM that was actively walking around each of the 3 days i was in & talking to guest just to talk to guest...-free "SWEET TEA" or other cold dp or coke on ice...-i ate a ribeye medium rare from there grill while filling out my credit app. & did not need steak sauce...;)-clean men's restroom that did not smell like a urinal even though it had two...;)-a sales staff that was able to please my wife even though i know she is hard to please...;)-but what made the deal was "THE CAR" luv the product i purchased....thanx Junior walking the line Mata & Billy the hammer Pieratt...;)

JSP

30 de nov. de 2015

Service prices are reasonable and explanation of what was needed was clear and accurate. I believe I've found the service department I will deal with exclusively.

Kayla V.

21 de nov. de 2015

I had a great experience buying my new 2015 CR-V at Honda of Fort Worth! Everyone we encountered was very nice. Our sales rep. Miguel Garcia was outstanding. Such a genuine guy with great manners. He made the entire experience very pleasant. He was patient and listened to what we wanted. I would highly recommend others to buy through this dealership and particularly through Miguel.

John M

3 de nov. de 2015

I want to thank Nathaniel for being so courteous and professional during my buying experience at Honda of Ft Worth. I really can't stand the thought of going through the car buying process but Nathaniel made it painless.

LOU FT WORTH

27 de oct. de 2015

Nate was most helpful and well informed and complete with details on the car.

Lat

13 de oct. de 2015

Just bought Honda accord ex 2015. Overall the process went well with 02 times drive test. Did not pick up the first one because wind noise on the driver side. I did not negotiate the price at the visit because I already did that through emails (if you come and negotiate at visit, pretty much you are in the game of dealer). Had no issue at all, but 02 things: 1. much over aggressive effort of selling protection packages - which I found very annoying that I did not feel comfortable and rude - I did not ask all question I wanted to ask, as result. 2. the car did not come with a security ID card (radio code) - never admit it was lost when asked although they show a video to retrieve some number on the glove box (which I am not sure whether it is radio serial number or the real radio code). However, I still recommend this dealer. I may come back for next purchasing of Honda Odyssey.

Bickyson

22 de sep. de 2015

This is my first experience with purchasing a vehicle from Honda of Fort Worth. Their web site was easy to use in locating a vehicle I was interested in. The pre-owned sales person (Tony) was very helpful and informed. The process of trading in a vehicle and purchasing another one is, at best, a long one, but all processes were handled in as little time as possible. The finance person (Brian) was also very helpful and informed. Overall a good experience.

AudreyandJuan

21 de sep. de 2015

We had the best experience at Honda of Ft worth! Nate helped us when no one else would and we can't thank him and everyone involved enough. He went above and beyond and now we finally have the car we need! THANK YOU NATE and Honda of ft worth!

Lucy Rodriguez and Arturo Rodriguez

9 de sep. de 2015

Christine Caselli made car leasing so easy for us. Months ago me and my husband were looking for a vehicle and Christine was our sales lady. She was very patient in our journey to find the right car and kept in touch with us thru the whole process. However we decided to lease instead of buy so that we could both drive off in a brand new car. She has provided us with the best customer service and leasing process. She even showed us how the vehicles both functioned and listened to any questions we had. I commend this lady at a job well done. I sincerely appreciate her and the service we received there and hope to do business there in the future. We will also be referring our friends and family to buy from this dealership. We leased a Honda Accord and a Honda Crv. They r awesome vehicles. Thanks for such an awesome experience!!

Bill Lewis

8 de sep. de 2015

I have bought two cars from the wonderful Christine Caselli and look forward to my third purchase for my 17 year old daughter. The process is so easy with no haggling!

AngHarv0

8 de sep. de 2015

Kind professional service received today from Jessie Morales. I came in late on a busy day with a very tight budget looking for a reliable economical car. Jessie was respectful of my budget restraints and did not try to get me into a vehicle outside my budget. Jessie provided me appropriate options and gave me time to research the vehicles that I was less familiar with. She provided me with written support of the car's history and had knowledgeable answers to all my questions. When I declined any additional services or offers (which were good offers, but just outside my budget) my declination was accepted with a kind professional handshake and ZERO pressure. We were kept comfortable while we waited for the car to be prepared.

Chris

23 de ago. de 2015

Christine is awesome! She helped me buy a car without pressuring me.

Proud CR-V Owner

12 de ago. de 2015

Our sincere appreciation to Christine Caselli for the job she did as part of our 2015 CR-V purchase at Honda of Ft. Worth. We were looking for a new, white diamond pearl CR-V for our daughter. We live in Dallas, and we figured we'd have little trouble finding that color at our local Honda dealer. Little did we know that the white diamond pearl color was in high demand -- in fact, our local dealer informed us that there were no 2015 FWD white CR-Vs anywhere in North Texas. To test that information, we started calling all the Honda dealerships in the Metroplex, and one by one they confirmed the information we had received. But then we called Honda of Ft. Worth and had the good fortune to connect with Christine. Christine asked if she could do a little research and call us back. We figured we'd hear something later that day, but instead we received a call back within about 10 minutes. Christine confirmed what the other dealers said, but she also thought outside the box -- she told us she would work with us on a new, AWD (rather than FWD) white diamond pearl CR-V that she had on the lot. The deal was fantastic and made it well worth our drive from Dallas to purchase the car. Christine was responsive and professional throughout. The information she provided was timely, accurate and complete. We would welcome the opportunity to do business with Christine again, and will certainly let our friends and acquaintances know about both her and your dealership. Well done -- certainly the best and most pleasant new car purchase experience we've ever had.

Michael D

12 de ago. de 2015

Truly the buying experience is hassle and stress free at Honda of Fort Worth! They delivered on that promise as Christine Caselli walked us through the whole process. She is truly awesome and professional all the way! She is not only our salesperson for this purchase but for life! She even helped us find the perfect Honda CRV for the family as we drove around and looked through their inventory. I found the best car on earth for my family at Honda of Fort Worth! Thank you so much for making it happen! I highly recommend them especially for a first purchase!

Billy & Jasmine Loar

8 de ago. de 2015

We would buy any car from their they are really nice people that willing help anyone that wants to buy a car

Michael M.

7 de ago. de 2015

I bought a used no warranty 2007 Toyota Tundra from J R. Daugherty. The check engine light came on 5 days later. When I called J R he said no problem bring truck in and they will take care of it for free. I did buy extended warranty but it did not take effect until 30 days after purchase. J R was a great help and no pressure salesman this was the best car buying experience that I have ever had. Honda of ft worth was great and helpful. The next car I buy will be from this dealership and hopefully from J R Daugherty. Thanks again Honda of ft worth and you too J R.

RoadRashTex

21 de jul. de 2015

My wife and I could not have asked for a better car buying experience. I originally found Honda of Fort Worth through a TrueCar request when looking for my wife's CR-V. I received a response from Christine Caselli with an out-the-door price that was great. After exchanging emails with a few other dealers I went back to Christine and she was able to improve on an already great price. My wife and I came in after work and in just a couple of hours we drove away with her new CR-V. There was no hassle, no haggling and no stress. Christine was straight forward and it never felt like the stereotypical dealership experience. A few weeks later, I decided that I was ready to replace my Honda with the 2016 Pilot. I went back to Christine and she was able to help me out again.Overall, this was the best car buying experience I have had in over 9 years (the last time we bought cars).

AMMO_Bob

20 de jul. de 2015

Started my search by emailing three local Honda dealerships, and Christine was the one who stayed in contact from the beginning. This was not like previous experiences, with the going back and forth to the manager, making you wait...they seemed to value my time. Thank you Christine and Honda of Fort Worth! I'll be back for the next car!

Adhacker

5 de jul. de 2015

Salesman Nate Informs us vehicle is available & can be placed on hold until next business day with a deposit. We go through 6 hour process with salesman Nate over the phone. He runs our credit, collects personal information, etc. we agree on sale. We try to put down the deposit & we can't get in touch withSalesman Nate. 2 hours later receive text from salesman Nate stating another buyer is at dealership & he will not hold, will let us know if it falls through. Attempt to contact salesman Nate & dealership, goes straight to VM. Later in the evening receive email from salesmanNate stating vehicle is sold & please forgive him. Waste of time, and collected all our personal information, only to go against his word. Horrible salesman & experience.

delaynemar5

29 de jun. de 2015

Our experience with Honda was an amazing one! When our credit union backed out of the offer they made us, the guys at Honda stepped in and made it happen. From the first test drive until we took the vehicle home, we always felt like we came first and we mattered more than a sell. Manny Garza, Larry Morris, and Romah Pugh were great!

DM2015

2 de jun. de 2015

If you are looking to buy a new Honda let me recommend Honda of Ft. Worth. A friend recommended them to us, and I am glad she did. It has new ownership and they are making great deals. We just bought a 2015 Pilot, and none of the other dealerships could beat their price. They really tried, but couldn't do it. If you go, be sure to ask for Miguel Garcia. He was the only sales person I have ever worked with that didn't give you a smirk when you tell him what you want to pay total with tax, title, and license. Then he goes and makes it happen. I have never seen a salesperson work so hard before and after buying a car. He still calls and asks if we have any questions. We had a great experience there and really recommend them and Miguel Garcia.

diana76182

2 de jun. de 2015

If you are looking to buy a new Honda let me recommend Honda of Ft. Worth. A friend recommended them to us, and I am glad she did. It has new ownership and they are making great deals. We just bought a 2015 Pilot, and none of the other dealerships could beat their price. They really tried, but couldn't do it. If you go, be sure to ask for Miguel Garcia. He was the only sales person I have ever worked with that didn't give you a smirk when you tell him what you want to pay total with tax, title, and license. Then he goes and makes it happen. I have never seen a salesperson work so hard before and after buying a car. He still calls and asks if we have any questions. We had a great experience there and really recommend them and Miguel Garcia.

hem

30 de may. de 2015

Can lie to up sale. If you do not cross check you will end up wasting time and money. Customer Service is very bad too.

Ch2mattson

4 de may. de 2015

Christine Caselli was wonderful! She exceeded our expectations for sure. It was an enjoyable car buying experience and my husband and I would recommend her to anyone! The manager was very helpful as well to make us feel special as customers. The dealership is clean and professional. Thank you Honda of Fort Worth for a great car buying experience! We will be back when my lease is up!

Woody623

14 de abr. de 2015

I had the best experience at Honda today the entire staff was so helpful and friendly I had the best salesmen he made it so fast and easy I walked in not knowing between two cars and he made it simple and gave me options and he stayed around my price range and was so helpful I couldn't have imagined a better experience I will definitely recommend this dealership to friends and family! Even financing was so easy and helpful he gave me every option I wanted I'm so happy with my choice!

Fharris

9 de abr. de 2015

We came in liking all of the features the Odyssey provided, but we were also interested in a Pilot. We were shopping with our two toddlers, if you have ever done this before you know it is a challenge. Kevin was very patient as we transferred car seats and even when we asked to drive the odyssey one more time after driving the pilot to help us decide what would be best for our family. We enjoyed the ease of being able to look through all the vehicles he showed with NO pressure. But then it came time to make the deal he and Aaron worked hard to get us where we wanted to be with all of the conditions that were on our want list not just our need. I would highly recommend talking to these two when you go in. They certainly make a stressful experience calm and comfortable. Wonderful Experience all around.

TexasUKgal

8 de abr. de 2015

Enrique didn't want to deal on a Honda Pilot Touring until after I left the dealership ... then I got multiple calls & texts daily for days (so did my husband) to the point of it being harassing. Jason Palmer (Manager) seemed like a really nice guy - only talked to him once. Enrique was way too aggressive for my taste so I Bought from Honda of Burleson instead.

banjo311

6 de abr. de 2015

Honda of Fort Worth gave excellent customer service. The Sales Professional was very friendly and efficient. She was very helpful in finding a good deal on the car finally chosen. The financial services guy was also very friendly and helpful. The procedure they follow concerning the financing portion of the process is clear, fast, and thorough. Honda of Fort Worth clearly shows that purchasing an automobile today can be a pleasant experience.

rogerjet

4 de abr. de 2015

Long story short, hardest working team ever. Worked very hard to get us the best deal. Jonathan Bookman (sales), and Lou in finance did such a great job. We had a target, and they hit it, and exceeded it. Also, Jason the General Manager was extremely nice, and worked hard for us as well. I could not recommend this crew more. We were treated even better than when we bought from Frank Kent a year ago, which was a high water mark to begin with. Thanks again guys, we will surely send everyone we know over there.

Honda2004

17 de mar. de 2015

I took my 2004 Honda Civic in for an Oil Change, the service adviser noticed the car had a major oil leak and was gushing oil on the back side of the cylinder wall. Saying i should have a large puddle of oil, "which as not the case" They wanted to preform major engine repairs, I told them I would take my car to a dependable non Honda shop for a 2nd look. They told me It was a cam plug and the oil pan gasket was leaking. Thinking I was dumb going to fork out a ton of Money to Honda, The 2nd repair shop to the repair of what the issue was to correct the problem, After this experience I will never do business with them again. I'm sure they saw I had over 120k miles on my car, and were gonna start to tell me I need stuff replaced, which don't need replaced, a way to make some extra money off the consumer.

john

13 de mar. de 2015

Great service, leased a car and got what I wanted for price as stated. Traded in my old car (had checked value with Carmax earlier) got the same price. For me this was a no problem type dealership, staff was very helpful (Todd Elliot) and knowledgeable - I plan to be back in 3 years when lease ends. thanks

Terri Folk

11 de mar. de 2015

I had a bad experience a long time ago with a dealership in K.C.. Since that time I have stayed away from car dealers, only buying vehicles from individuals. Recently, I was looking for a particular vehicle and found the best deal at Frank Kent Honda of Fort Worth, Texas. I was surprised to find that a dealer would have a better deal than any individual and trust me, I did my homework and searched in a 200 mile radius in all the individual car listings available. Much to my surprise Christine Coselli and Patrick Bradley from the dealership offered me the very best deal and made the entire process seem easy. I am not use to great personal service in this day and time, but I found it And the best deal at Honda of Fort Worth. Thank You to all the staff that helped us!

johnjackson

13 de feb. de 2015

My paint on my 09 civic si had a factory defect, brought it in they sent me to their body shop to get an estimate, they sent it off to be approved by honda. Once they got the all clear to proceed they told me to drop it off monday moring feb 2nd And that I would get it back feb 13 already seems a bit excessive considering no repairs needed or structural damage to be fixed, just paint. Now on the day im supposed to get it back there telling me 4 more days because it needs to be re buffed and polished. 4 days are you serious are u using a toothbrush to do it. On top of all that front bumper rear bumper and mirrors were not being painted so its taking 16 to paint the easiest parts on a car, no nooks and crannys found on bumpers to mess with. I will absolutely never bring a car back here let alone buy one. It dosent take 16 days, this obviously means that car was just sitting there waiting for them to do the work while im without my vehicle and rental fees are stacking up. Cant see why they would ask me to drop it off if they knew it would be minium week before they could touch it. Thanks for letting me down and running my Valentines day!

anderell

3 de feb. de 2015

It was my first time buying a car, but despite all my nervousness, Christine was very helpful and worked with me for several hours to insure I'd get the best deal possible! She was professional, knowledgeable and represented an employee who truly advocates for the consumer. I'd recommend her to anyone interested in purchasing a car, new or used.

GB

23 de ene. de 2015

Christine Coselli made my need to find a "new" car very easy. She was very professional yet gave me a feeling of really caring about my need to find a replacement for my faithful old car. I am a senior citizen (72) and still working and I needed a reliable car. She worked really hard to get me into a car that would give me piece of mind yet stay within my small budget. The car I was able buy fit perfect for my work life and my family life which includes 6 grandchildren. The 2007 Honda Odyssey EX-L gives me both plus it is a beautiful automobile. Christine made it happen for me. Frank Kent Honda is heads above other dealerships because of Christine and her caring for people like me.

BT

17 de ene. de 2015

I was very happy with my buying experience and love my 2012 Acura RDX. Christine Caselli was very friendly and professional. She showed real concern for what I wanted and made me feel comfortable taking my time to select the right car. I will definitely recommend them Brian was very helpful with handling the financing and got me a very favorable interest rate.

Tkauzenne

30 de dic. de 2014

We had been looking for a pre-owned Honda for our daughter for some time and found a listing on the dealerships website. Christine Caselli was recommended to us by a family member. We live in Flower Mound but decided to make the trip to SW Ft. Worth to check it out. It was worth the trip. Christine was fantastic. She was upfront and honest, which made for a very pleasant experience. Our daughter loves her new vehicle, and we would definitely recommend Frank Kent Honda, and Christine especially.

Wes Kenney

23 de dic. de 2014

My 2014 Accord Hybrid with 42000 miles on it was in for an oil change. Service Advisor D.W. Dingman called to inform me that the transmission fluid was due to be changed at 30,000, and it had not yet been done. He asked if I would like them to go ahead and perform this $85 service. I declined, then did some research. Best I can tell, Honda recommends this service at 90,000 miles, not 30,000 miles. I can understand the desire to sell services, but lying to do it is over the line. I have one more prepaid oil change coming, and after that, I will never return to this dealership. I will recommend that friends and family avoid it as well.

thomaswfrazier

23 de dic. de 2014

We have bought two cars from Frank Kent (one for me one for my wife) in the span of a year here. This is hands down the most efficient and stress free way to purchase a car. The entire staff from the sales team, to the financing department was very helpful and knowledgeable. Discussed different financing options, talked about different packages to add to the car, and even got a free lunch! They gave us a fair price for our trade-in and always have fair prices for their vehicles. I don't think I'll be buying a car from anywhere else again.

robertoverton

15 de dic. de 2014

We had been looking for a pre-owned Honda Pilot for some time and found a new listing on the dealerships website. The car had just been added to their inventory and so the website had not yet updated to include all of the details. I called the dealership and spoke with Christine Caselli, who was great. Christine answered all of my questions, and we eventually went to the dealership for a test drive. Christine was very upfront and honest, which made for a very pleasant experience. We love our new vehicle, and would definitely recommend Frank Kent Honda, and Christine especially.

Teresa Brumfield

4 de dic. de 2014

My car buying experience at Frank Kent Honda was low pressure and an easy process. Christine was helpful, listened and was organized and I will recommend Christine to family and friends.

rfmendez

3 de dic. de 2014

It started with a phone call to Frank Kent used cars. Spoke with Christine Caselli. She was delightful and very sweet on the phone. Extremely helpful and knowledgible of the product I was looking for. Sent me some pictures of what she had in stock and didn't pressure me at all. I decided to drive over and I was very happy I did. She had a car waiting for me and it was perfect. I decided in a short time that I wanted to deal with Frank Kent Honda and Mrs. Caselli. Thanks again Christine...... I will refer anybody I know to Frank Kent Honda....

cmcbryde

3 de dic. de 2014

Excellent experience didn't have to wonder about price and there was no pressure. I knew it was my car and drove off with it.

krtucker

29 de nov. de 2014

Outstanding sales team, very professional and knowledgeable. Our finance specialist made the financial process quick and easy. Amazing experience from beginning to end. Without a doubt, we will buy our next car from Frank Kent..

whill103

29 de nov. de 2014

Friendly and Easy! We were very pleased with our buying experience at Frank Kent Honda and Christine Caselli. The no haggle price was fair, and made buying a car easy and stress free. We will be return customers. Thank You!

Natalie White

28 de nov. de 2014

Kevin at Frank Kent Honda was friendly and straightforward as he guided us through our Crosstour purchase. We are very satisfied with the no-haggle pricing and 2-offer trade-in comparison pricing - it made the sale painless an non-confrontational. Thanks again!

JenH28

19 de nov. de 2014

I always start out any car buying experience with complete dread. I have never felt that excitement of buying new car until my experience with Frank Kent Honda and their staff. After being recommended by a co-worker to check the dealership out, I went online and looked at reviews for area dealerships. I ended up making contact with salesperson, Christine Caselli, and was off to a great start. Christine was friendly and super-fast in replying to my emails and text messages. I got straightforward answers and not the typical sales pitch of dont worry we will get the best deal for you just to get me in the door. I got actual numbers on new CR-V before even stepping foot into the dealership. Every staff member I encountered was friendly and accommodating. I was extremely comfortable and welcomed by the whole Dealership experience. When it came down to final numbers I didnt feel like there was any game play it was straightforward and bottom line. I was given the best deal on my trade-in which was a huge concern of mine going from a lease to purchase. Finance guy was Jeff Jones and he was so patient with me as I went over all the paperwork. I never felt pressured, talked down to or like someone was trying to get over on me. On my drive to the dealership I just kept thinking there is no way it is going to be this easy and just knew that the actual numbers were going to be different when I got to the dealership. I was thrilled to have my doubts eliminated. I am completely satisfied and would recommend this dealership and Staff to any of my family and friends. By the time all paperwork was initialed and signed, I left feeling like the entire experience was too good to be truebut it was true!

jessiivie

17 de nov. de 2014

Tony Curtis and Ashley Sutti were excellent. This was the most pain free and easy experience we have ever had when buying a car. They were honest and fair and efficient. We were in and out in 2 hours. We felt we got a fair deal and would recommend this dealership. It was totally worth our drive in from Arlington.

Jake123987

14 de nov. de 2014

Buying a vehicle can be a stressful time, especially when you have very specific search criteria that limit your options. Ms. Caselli made my recent experience easy and pleasant. She always responded immediately to all my questions even when they were not during working hours, she was very knowledgeable, and is a pleasure to speak with. I have nothing but praise for her and the way she helped me and I would certainly refer anyone in the market to her in order to make their car buying experience run as smooth as mine did. I value hard working, customer service oriented, and competent people, and she is the total package.

cutsiecar

11 de nov. de 2014

I am very pleased with my recent purchase of a new 2014 Honda CR-V. I especially like the no-haggle pricing policy. Being a widow and negotiating the price on my own, I was a bit skeptical that I would not be treated fairly. Such was not the case at all. My sales representative, Tony Beasley, was very helpful and explained the pricing and trade-in value of my 2007 CR-V to my complete satisfaction. He answered all my questions and explained all the features of the new CR-V after the sale was complete. I look forward to many years of good service from my new Honda.

3jkeys

4 de nov. de 2014

I had made an appt to look at a car I saw online, but by the time I was able to get there the had been sold. When I got there the sales mgr Ashley Sutti was able to help me find a car I was happy with. The price, and the miles were fairly low, and the finance guy Jeff Jones brought my interest way down from a quote I had from my bank! THANK YOU GUYS!!!!! I BOUGHT A HONDA!! ILOVE IT!!!!??????????????????????

teriwall

4 de nov. de 2014

I do not like car shopping at all. I would rather go to the dentist. Too many unpleasant experiences. Really appreciate that this was not a high pressure sales visit at all.

capodaca

31 de oct. de 2014

I would like to sincerely thank Christine and David at Frank Kent Honda for their outstanding customer care during my recent CRV purchase. Hondas reliability brought me to Frank Kent but the team that works there is really fantastic and made my car buying experience a great one!!! After lots of research and price comparison within a 50 miles radius, Frank Kent offered the best deal for the exact model and features I was looking for. The warranty, free car washes for life and first 2 oil changes free are just added bonuses that solidify the overall experience. Thank you, Crystal Apodaca

champaaron

27 de oct. de 2014

Just a great experience. Kevin Vickers and Lou Roman took great care of me. I wasn't sure what I wanted and Kevin helped me through my indecision. I ended up in a 2013 Accord Sport and couldn't be happier, thanks Kevin!

Johnphatnguyen

26 de oct. de 2014

I have come to couple car dealers before I come to Frank Kent and I was so disappointed in them because they way they greeted me , not friendly at all especially HUGGINS HONDA in North Richland Hills. But after I called to Frank Kent and talked to Christine , right away she made me feel like very comfortable so after the call I came to see her ! And yes she is very nice, friendly and helpful ! She helped me a lot and gave me all the informations I need also explained all my questions ! She made me feel like she willing to do anything she could to give me the best deal ! And yes I decided to buy the car which is my very first Honda Accord ! As she promised, I really like it and enjoy it very much ! Thank you Christine !

Republicman

20 de oct. de 2014

Christine was outstanding to work with in our search for a used Odyssey. We were coming in from 2 1/2 hrs. away so the initial phone conversations were instrumental in the deal. She was easy to work with and really closed the deal over the phone. When we arrived we were treated like the only customer Frank Kent Honda had! Thanks for a great experience.

vickie.o.chapman

20 de oct. de 2014

Christine was very helpful and friendly. I love the no haggle policy. It was a painless process and we appreciate Christine's easy sales approach. I plan on buying another car from her in the near future. Thank You Christine!!!!

mraykovitz

17 de oct. de 2014

The people at Frank Kent Honda are friendly and helpful. I went in not knowing what I was looking for and walked out with a fantastic new car! Thank you Rateb for being so patient and informative! I love my new car!

Carly Chase

3 de oct. de 2014

Great experience buying my second used car here. Bought a Subaru outback from Kevin who was very organized and patient with me. The car had a small scratch and ding in the back fender and Kevin quickly said they would fix it and give me a loaner car which they brought to my workplace about 40 miles away. Excellent service not to mention the patch job on the fender was immaculate. Highly recommended

Jkslo

1 de oct. de 2014

My husband bought a car from Christine and was very pleased with the car and the service. When I decided to get a new vehicle, we went straight to Frank Kent to see Christine. Great choice!

Wrightca1973

25 de sep. de 2014

Amazing price on vehicle, and great value on trade. I appreciated Kelly denham's patience as I worked out my finances and asked lots of questions. He helped me understand the process even better. When it came time to deal everything went smooth and fast. I have heard for years from a couple friends of mine frank kent is the only dealership they work with, and I can understand why now. Thanks for a great deal my family loves!

Jim in Arlington

15 de sep. de 2014

Exceptional buying experience! Purchased vehicle and have not had serviced yet. Efficient process. I was able to purchase vehicle during my lunch hour from work. Purchased very safe vehicle for my daughter

tltorm

13 de sep. de 2014

I live in Los Angeles, and I found a 2005 Ford Expedition online that Frank Kent Honda was advertising with AutoTrader.com. Within a day of my inquiry, I received an email from Kelly Denham..recognizing my inquiry. We communicated over several days to exchange information, as well as my application for financing, and then I sent in a deposit to hold the vehicle. A couple of days before I flew to Dallas/Fort Worth, Kelly went 'Above & Beyond The Call Of Duty' to make certain that I had ground transportation to the dealership once I arrived. Originally I was planning to rent a car, but he assured me that it was no problem for him to pick me up.I bought a 1 way ticket from LAX to DFW, flew 1422 miles, got off the airplane... and Kelly was standing in the middle of the stream of foot-traffic with a 'T STORM' sign in his hand, totally ready to chauffer me back to the dealership. We headed back, and he knew all of the quicker routes to take in the middle of rush-hour, wizzed-around the Forth Worth gridlock, and got me to Frank Kent Honda in no time.Once back, I checked out the SUV. Loved it, and we closed the deal. They had all of the paperwork ready...suited me up with a great finance package by Lou R, washed the truck (including Armor All on the tires), and filled it up with gas. I drove it back to Los Angeles without a problem, and have absolutely no regrets at all.I couldn't be happier with the deal I got at Frank Kent Honda, as well as with Kelly Denham's professionalism, customer service, and great & friendly attutude. In my opinion: The Customer service of Frank Kent Honda, and Kelly Denham should be the benchmark and 'The Standard' that other dealerships, and salesmen should be forced to follow.Nice Job... and Well Done !!!

Michelehal

12 de sep. de 2014

Kelly is the most caring and kindest salesman. He exceeded everything I asked for and wanted. He will meet your needs as he did mine. Buy from him, he's amazing!!!!

johngerdes1

6 de sep. de 2014

Bought a 2011 Acura RDX at a great, no haggle price. Was presented two trade in offers, one appraised from Auto Trader and the other from Frank Kent. Frank Kent's offer was $200 higher! FK was very efficient with the process and had me out the door in no time. Would highly recommend.

Mary Shelton

4 de sep. de 2014

Our Experience with Frank Kent Honda was a extraordinary mainly due to our guest advocate Kevin Vickers. He was courteous and professional during the entire experience. He made buying a car very smooth and painless. I would recommend Kevin and Frank Kent Honda to everyone needing a vehicle!

chadwickmayfield

25 de ago. de 2014

Out of time and riding in my bosses car loaded with 3yr old twins that quickly demolished what used to be her clean workspace I was fed up with going to dealerships and them not listening to my needs. My cars engine locked up and my borrowed car was due back by Monday. It was Saturday evening and as you would expect from anyone with twins money ,time, payments, and down payment were all serious issues! Not for Christine Caselli. It was not if we could make it work it was how fast. She worked every angle and had me in my new car Monday morning! The kids are smiling and this single dad is ridding pretty with a new ride and friends and family think I worked a great deal. Let them think that...But it was a Faithfull God who brought me to Christine's desk and put me behind the wheel of a dependable car. #itstoohottowalkwithtwins Patrick also ran interference and played with my kids while financing the whole thing. Wow!

Jordan Richey

22 de ago. de 2014

I was very pleased with my experience at Frank Kent Honda and Christine Caselli. I had an older truck for trade in and they gave me a good trade in value on it. Christine did a really good job on finding the cars I wanted to look at and even let me test drive a couple cars overnight, which led me to finding my 2012 Honda Accord Coupe. It's a great car! The whole buying process was easy and actually fun. I will definitely buy my next car there too!

susan.murray.9674

18 de ago. de 2014

Sales ManagerFrank Kent HondaFt Worth, TXTo whom it may concern;On June 27 I stopped by Frank Kent to get an oil change light turned off. The people at the oil change place in nearer home couldnt figure out how to turn it off. I don't have the oil changed in Ft Worth since it is an hour from my home. I sought the help on the salesman I had bought the car from in October, Tony Curtis. Mr. Curtis tried but was unsuccessful. At that time I noticed that I had a very low tire. I asked Mr. Curtis to take it to the shop and turn the light off and to swap out the spare tire for the flat one. He filled up the tire with a portable air compressor and headed, I thought, for the service department. When he returned he told me he had worked out the light problem but it persisted. But he had not had swapped out the tire. I had to stop on the way home and have the tire repaired. I found him not at all helpful since he had not done what I asked. This experience was very unsatisfying and I hope it does not reflect the usual level of service at Frank Kent.Sincerely, Charles Murray

Dbcuster

16 de ago. de 2014

We had a great experience with Frank Kent Honda. We drove from East Texas to DFW to look at Accords that we had picked out from Autotrader. After looking at a couple of Accords we ended up at Frank Kent Honda in Ft. worth. Our salesperson was Christine and she was great. She was not pushy but she could answer every question we asked. We bought a used Honda Accord from them and it is a great car. The car was detailed and very clean. (The car we looked at before this one at another dealership was very dirty because the salesman said he got busy and forget to clean it. He knew we were coming because we called him the day before.) Christine knew what she was doing and she was very pleasant. The car is in excellent condition even though it's a 2010. My husband & I were impressed by all the records they had on the car. The people that previously owned the car had all the maintenance done there. She already had the papers printed out to show us when we arrived. Also, the dealership went around and touched up any and all chips or marks on the outside of the car so the car looked perfect. Christine was awesome & I would highly recommend her to anyone. Patrick was our finance person and he was great, too. While signing papers, Christine filled the car with gas & had it washed & inside wiped down again for the ride home. I would definitely deal with Frank Kent Honda again. BTW, the no haggle pricing made the experience stress free!

ratm1221

15 de ago. de 2014

I would buy again from Frank Kent. Christine was extremely helpful and patient while I test drove about 10 different cars. The experience was quick and easy. There were some follow up items with my purchase, and they were taken care of promptly.

inorwood

11 de ago. de 2014

Went in to Frank Kent just to check pricing and see what I was getting in to for a graduation present for our daughter. I ended up buying a great used CRV at a great price. I wasn't a believer in the no-haggle pricing, mostly because I come from a long line of hagglers, but it was a nice experience. The staff went out of their way to make sure we were being looked after and were all so very friendly. Ive bought a lot of cars in my life and this was by far the best experience!

mwde

10 de ago. de 2014

The staff were knowledgeable and friendly, the vehicles tested were high quality (which you would expect), and the hassle free pricing made for a smooth experience. The sales person I worked with was Alex Stewart and he was very transparent about the way Frank Kent operated during the entire process. It is quite refreshing to not have a salesman try to sidestep questions or misrepresent the product.As for the hassle free pricing, I suspect that it may be possible to get a little lower price by going to a smaller dealer with not quite as much overhead. But, with this said, it would also require arguing over price and dancing that dance - which, if you add up all the time that takes, will probably not leave you any better off. This is particularly true if you consider that Frank-Kent will likely be around a long time and they stand behind the cars they sell. Overall, I get the impression that they're playing the long game; offer people a fair price but keep their margin high enough to maintain a profitable business. This is a very fair operating strategy and leaves you confident that the price you paid was not inflated (beyond what was necessary to run the business).

stevewe

8 de ago. de 2014

Just purchased a new CRV from Frank Kent after looking around at small SUV's for 3 months. The haggle free experience was excellent. Tony Beasley was outstanding from our first conversation to our final car set-up.

kdavidson

21 de jul. de 2014

I purchased my vehicle from Kevin Vickers a couple weeks ago. This was my first experience purchasing a vehicle on my own and I could not be happier. Kevin answered my questions and his follow up after I submitted my finance application was prompt. I had been looking at another vehicle at another dealership but their customer service was up to par and I am very glad that I made the decision to purchase from Frank Kent. I was willing to drive over two hours from home because of Kevin's service and willingness to help.

VCantero

21 de jul. de 2014

This is my second Honda. We lost our last one when a deer ran in front of us. We had just done major overhauls on it and expected to enjoy driving it for many years to come. When it was declared a total loss, I was very sad. We went to look at the 2010 Civic and it is such a nice car, and a great price too. We went on the way to the airport and decided on the spot to buy it. Ashley took great care of us, got us through the whole selling and financing part with all papers signed in the time we had to spare. The service advisor, Dee, who helped us with our first Honda, seemed genuinely concerned and very helpful with our repairs even when I was pretty upset about it. Grace under fire, they both have it. If you need a car or repairs, check them out.

aharvey0

20 de jul. de 2014

Kevin helped us to locate a vehicle in our price range. Loved the website with no haggle priced vehicles listed under 10K. Negotiations fair and respectful.

ivand1

18 de jul. de 2014

I'm very satisfied with my dream truck. Christine made my dream come true! She went out of her way to help me. Thanks so much!!

Vinny92

16 de jul. de 2014

I found a used car through Ebay which Frank Kent was listing. I left two messages with another person (not sure who) and later was contacted by Ashley Sutti who was ready to answer my questions. She provided several pictures of the car and its flaws to give a true picture of the car before traveling three hours to view personally. We communicated through phone and texts. Once at the dealership, Ashley quickly got us the car to inspect and drive. She answered our questions but was not pushy. Once we made the decision, she had all the paperwork ready. She showed us the CarFax and answered our questions. She then coordinated our work with finance and Patrick Bradley. He was also a subject matter expert which quickly explained the process and answered our questions. After finishing with Patrick, Ashley gave us free tokens to eat a great lunch on the premises while they finished prepping the vehicle. Overall great experience.

nbkemm6

12 de jul. de 2014

Christine Caselli was the sales associate who sealed the deal for us. She was very helpful, always putting the customer first. She was quick to get an answer, if she could not answer our questions. We encountered several problems with the used vehicle that we purchased. This could have been a very difficult process, but Christine made it go very smoothly. She made sure everything was taken care of, without cost to us. Sometimes things do go wrong; however, the way this dealership, and particularly Christine, handled the situation made sure that we would be repeat customers.

ivanezell

8 de jul. de 2014

Ashley was very helpful in all aspects of buying a truck. Everyone was very friendly and mad the process fast and at ease. Overall A great buying experience.

kc5whs

30 de jun. de 2014

Ashley was great!I work in the oil fields as a truck driver,so I don't have much time to go running around looking at cars.I contacted 4 Honda dealership and Ashley was the only that would work with me through emails .she was the only one one that would give ballpark figures without making me fill out a credit app!The girl that sold me the the remote start was great too,I wish my ex wife was not with me,because I would asked her out on a date!The fiance guy did his job,but he had a personality of a rock,but he did a good job good.

mightymistyjo

27 de jun. de 2014

I have purchased my last 2 vehicles at Frank Kent Honda and will be back for the 3rd. I worked with Kevin Vickers most recently and had a great experience. Kevin made everything very easy on me and his customer service was outstanding.

mwalden7827

23 de jun. de 2014

Ratib did an amazing job of getting me into my very first new car. Everyone was so friendly. Love this place!!! Would without a doubt send everyone I know to them. Nothing uncomfortable about any of the visit.

etcarlile

18 de jun. de 2014

I was pleased with our time spent at Frank Kent Honda and a great saleswoman Christine Caselli. She made sure we were taken care of as promptly as possible going the extra mile to make sure everything was as it should be.

LisaParks

18 de jun. de 2014

My experience at Frank Kent was nothing less than evidence that God does answer prayer. Christine Caselli in my mind is an angel. She sold my daughter a car and handled my sale also. Their are truly no words I can use to express how much gratitude I feel to the staff at Frank Kent Honda.

JanelleHernandez

16 de jun. de 2014

I searched through Cars.com and found the Honda CRV I wanted and the price I needed, at Frant Kent Honda in Ft. Worth. I was contacted by Kelly Denham via email who gave me answers to all my questions. I was debating trading in my old CRV and decided not to, but sold it locally (Tulsa). I rented a car in Tulsa and drove to Ft. Worth to buy my red CRV. Kelly took great care of me and helped me return my rental. All went smoothly and I greatly appreciated knowing exactly how much my new vehicle would cost before I made my decision. Many thanks to Kelly and all the friendly folks at Frank Kent.

sxn122130

15 de jun. de 2014

We went in to buy my daughter a new car as she is graduating college and we could not be happier with our experience. When we entered, we were promptly greeted by Rateb who then led us in the process. He was very kind and listened to our wants and needs and we truly appreciated the "No Haggle" as everything was straightforward. He was also very knowledgeable about the vehicle and answered all of our questions that we asked. Though we came in an hour before the store closed, the buying process lasted into closing hours however Rateb was very patient and did not pressure us and he stayed until we drove the car off the lot. He went out of his way to help us find the car our daughter wanted and worked extremely hard to get the price right. In addition, Sherri was extremely helpful in finalizing the paperwork and she also made us feel welcome even though it was past closing time. Thank you to the Frank Kent team, especially Rateb and Sherri for helping us find our new Honda Accord, we wished we had bought a Honda a long time ago. Will be recommending Frank Kent Honda to anyone looking to find a great car with great customer service and a Haggle Free experience.

Rmtrain67

12 de jun. de 2014

Excellent service via internet, email, phone, and in person. If you are an EECU member, you definitely want to buy a car from Frank Kent. Great car, great deal, great service!

Cplhiggins

8 de jun. de 2014

Ashley Sutti is a diamond in the rough! She took the time to find the right car for my family, and after going through several vehicles we found the one. The service is how you would want to be treated. The Frank Kent family better hold on to her, because she's the rare gem that keeps people coming back!

Chevystunner

8 de jun. de 2014

Easiest car buying experience i have had. Would recommend y'all to any and everyone. Thanks for the no hassle and prompt timing. Highly recommend!

sean1094

7 de jun. de 2014

I went to Frank Kent Honda Pre-owned to look at cars for my college kid. I wanted to trade in his SUV for a better fuel efficient car. I was able to walk the lot and make notes of cars I am interested in without someone demanding my attention as soon as I step out of my car. It was refreshing to have an opportunity to look around before I decided to inquire about a car. Ashley was nice and helpful. When Ashley left to get keys, trade in value, and other items I was constantly asked inside if i had been helped. Know that when you go to their dealership, you will not have someone in your face immediately, but once inside you will be asked constantly if you need assistant. Refreshing and different! The food area was good to chill while waiting for finance and the food was good. Thanks,AB

TDunavin

30 de may. de 2014

Quick, painless served by Mr Kelly Denham. Rejected my efforts to haggle and left me not feeling the need to, because of already fair price. Shared a wealth of knowledge about "our new to us" 13 Pilot. Great service. A+.Troy & Casi

JimmieHackworth

28 de may. de 2014

What a wonderful experience with our salesperson Kevin! Absolutely no pressure! Very personable! Made the car buying experience a pleasure!!! We needed some very minor paint touch-ups and I was out in less than 15 minutes! THANK YOU!!!

fredstrong

27 de may. de 2014

I found an add on Auto Trader for a used 2000 Toyota Tundra with 180K miles. The price was right on NADA. The ad stated that dealership put $2250 into vehicle, and I could see that most of that was in purchasing new tires. Worked with Kevin Vickers at used cars, and he did a great job. After purchase, Kevin took care of clearing up a front airbag light that kept coming on by sending the vehicle over to the Toyota dealership for repairs. I picked up the truck on Friday night, and took it over to my mechanic for an inspection. The inspection revealed that the rear axle seals were leaking, so I took the vehicle back to Frank Kent. I also noticed that the ABS light was on. Kevin once again stepped up and took care of the problem. Kevin did all of the coordination within Frank Kent to make sure that the truck was repaired. I ran into some problems with the Custom Concepts group. I found out through conversations with employees at the Frank Kent Custom Concepts shop that the dealership knew about the leaking seals prior to putting the vehicle out on the lot. Richard, who was the front desk operator and my point of contact, could have been friendlier, more energetic and more informed. I got the feeling that he did not really care about me or my problem. Eventually, Frank Kent conducted the necessary repairs, those repairs being the following: Replaced both rear seals, rear brake shoes, driver's side rear axle and driver's side rear axle ABS sensor. I don't know why Frank Kent decided to re-sell this Tundra, given all of the maintenance issues, but it all worked out really good for me. And I thank God for Don Perry's Garage. I get all of my vehicle maintenance done at Don Perry's, and they always do fantastic work. Their quick and accurate inspection saved me over $1,500 in repairs. Knowing a group of mechanics like the folks who work at Don Perry's makes owning used vehicles much easier. As for Frank Kent, the bright shining star of that experience was the group of highly motivated and dedicated people working at the used car lot. Especially Kevin and the group of managers I spoke with there when I had trouble with Richard and his group. Kevin and the used car management took extra care to ensure that my Tundra was repaired. I will definitely give Kevin and the Frank Kent used car staff the first shot for my used car dollars the next time that I am looking to buy a used car.

Jkslo

25 de may. de 2014

I don't like buying cars because I have always found the experience negative. This was totally different. Christine greeted my wife and I while we were looking at the used cars. We explained what we were looking for and she found us different cars to check out. We checked out the cars and decided on one. Christine went with us on a test drive and answered all of our questions. She made us feel very comfortable and we did not feel pressured into buying a car. It was a very pleasurable experience and I would recommend Frank Kent Honda to anyone and suggest Christine Caselli as their sales person. Everyone was friendly, respectful, and we will definitely buy from them again. Thank you, jkslo

colbiemc

20 de may. de 2014

All of the staff I encountered while purchasing my new car were very friendly and helpful. No one tried to pressure me into buying a car that day or buying something that I didn't want to, such as accessories for my new car. The car salesmen/women are not paid commission so they are not trying to talk you into buying the most expensive vehicle on the lot. Once I decided to purchase a car the whole process was quick and easy. I would definitely recommend this dealership to anyone looking to purchase a new vehicle.

Mdvalenzuela

20 de may. de 2014

Great service, I will come back to this dealer. Even though we are hispanic and proud of it, we were treated with respect unlike other dealers we have gone to.

zach064

17 de may. de 2014

I've been in the market for a new car for many months now. I came across Ashley Sutti - she not only helped me with my purchase, but feel great about the decision I was making! Customer service is a pretty rare thing these days. I've been working in retail and sales for over 10 years - the service Ashley offered was by far the best I have ever come across in sales! I've never worked with someone who was willing to go as far as she did to take care of me and my new investment! There were no difficult objectives to overcome - everything was smooth! I sent her an email Tuesday, and by Friday I was driving home in my new car! She even went out of her way to make sure my old car made it back home! As a General Manager, I wish I had 10 Ashley's in my store! She was VERY friendly - went out of her way to answer all my questions - she followed up with me (which is HUGE!!!) - asked if I had any questions along the way - and most importantly, made a great experience purchasing my second car! Because of Ashley's dedication and exceptional customer service - she will always be my go to sales associate! If a family member/friend or work associate is ever looking to make an investment towards a vehicle, I'll be sending them to her! 6 stars all the way - because I said so! Thank you, Ashley, and Frank Kent Honda!

Mernina

17 de may. de 2014

This is our third Honda CRV that we have purchased from Frank Kent Honda.We have had good experiences with sales people at Frank Kent Honda, but Sheri Craft made this the most pleasurable experience thus far.She was professional, yet warm and friendly at the same time.Patrick, who handled our financing was also very informative and efficient and we commend him also.We would highly recommend working with Sheri Craft to purchase a vehicle to our friends and family.The no haggle policy and the service at Frank Kent Honda make this our go to car dealer. Thank You. Marcia Ostrowski

brucemburton

16 de may. de 2014

Ashley Sutti was a friendly, knowledgeable, and professional salesperson. Because of her competence, we were able to narrow our choices efficiently and make a purchase of a 2012 Certified Honda Accord LX within only a couple of hours. We are satisfied to the uttermost with Frank Kent Motor Company (our second purchase there), and we can recommend this dealership to anyone without reservation.

jomacias

16 de may. de 2014

Hello,I just want people to know how great the Sales and Service team are.It was by far the best experience I have ever had from the purchase to the Service they treated me like family.I will never by another car from another Dealership other then Kent Honda.

David S

15 de may. de 2014

I generally dont write reviews on these sites but the experience my wife and I had is well worth the time. My wife and I had been looking at vehicles for months narrowing it down to a Honda Accord. Sean Cross helped us and was patient and polite. Not too mention making sure to set my kids up with crayons and books to color with if they chose too. Smooth process and got an amazing deal. All the staff we dealt with were polite and courteous. Great experience continued even into finance where our deal got even better with some creative work on the finance team to get us a good deal on the extended warranty and GAP insurance. The dealership is amazing and so are the people. I would be more than happy to purchase a car from Frank Kent again.

Constance Gill

12 de may. de 2014

Excellent Top Notch crew of professional people. I am very impressed with their caring personalities about how they do business with their customers. The coffee is good too! Thxs Ladies & Gentlemen!

Katchalater

12 de may. de 2014

Very easy, absolutely no pressure purchase. Clean, low-milage, great condition vehicle. Free Carfax report. I love my Honda Pilot! Great customer service. Thanks Christine!!!

Mervis04

11 de may. de 2014

Kelly was excellent to work with. I found a slightly used vehicle online that I was interested in. I contacted Kelly via email and we were able to work our details of the transaction before I even arrived at their dealership. Though there was no negotiating on their vehicle price because of the "one pricing" for all buyers I was able to get more than a fair price on my vehicle. I had shopped other Honda dealerships on a new vehicle but they all added after market accessories to their vehicle(many that I didn't want or need) to the MSRP price. Frank Kent dealership no longer adds those after market features automatically to their vehicles. Their study found that many didn't want them and it was just a money maker for the dealership. Kelly did indicate that if I went with a new vehicle they could add whatever features I wanted for a discount. Overall, the used vehicle I selected was in excellent condition. I was able to get a slightly used vehicle for much less than the new vehicle price. I would highly recommend and will be back when in the market for another vehicle. Thanks.

Merv

11 de may. de 2014

I found a slightly used vehicle and contacted their online rep for assistance. He was able to negotiate a deal with my trade-in prior to my arrival. The details of the transaction were complete before I arrived. Their vehicle was as described. I would highly recommend.

bharlin

7 de may. de 2014

Kelly Dunhem went above and beyond the call of service. I called looking for a particular vehicle that I saw on the website. Kelly did not see the vehicle on the lot or the keys. He took my information and found the vehicle after looking for about 45 mins. I went into the dealership that day, he had the vehicle waiting for me out front and went on a test drive with me. I enjoyed and appreciated his service and his efforts. The car was a great buy for my daughter!!! Thanks Kelly for all your assistance.

khkeri

6 de may. de 2014

I don't ever write reviews but I wanted to write this one. In terms of enjoyment, I normally rate car buying right even with a trip to the dentist. I research and research to try to ensure that I'm going to get a good deal, and then I have to get ready for the fight to get the price that I want. I had to go through none of that at Frank Kent. I had made an online inquiry, about a Honda Crosstour which was responded to by Kelly Denham. I called him with questions about a vehicle they had in stock, which was a 2013 model. Though the price was a good price, I still wasnt sure I wanted to spend that much, though I hadnt told Kelly that. I talked to Kelly about the car I was looking at, and he found out the answers to my questions in about 10 minutes and called me back. . I, ever seeking the good deal, asked Kelly if there was any flexibility in the price. He quickly told me that they were a no haggle dealer, meaning what you see in terms of price and car is what you get. He then told me that they were not paid on commission but were paid and incentivized by other criteria, so it didnt matter to him if he sold me the car I was looking at or a totally different, much cheaper car. Hmmmm, I thought, wondering if this was going to be some kind of sales ploy. It wasn't and the overall experience was like no other car buying experience that I've had. No arguing, no threatening to go somewhere else to get what I wanted in price and car. They presented a fair deal that I could take or not, and no hard feelings if I went elsewhere. We discussed my trade, a 2012 Acura TL, which had very low miles. I had gone to CarMaxx and online via Autotrader to get quotes for a trade value. Frank Kent gave me more for my Acura than was offered to me from anywhere else, including another dealership that was competing for my purchase. All of this was done with no pressure, no hey, when are you coming back? Never once did I hear him say, What can I do to earn your business today? The experience was completely no pressure to purchase, no one arguing with me over a price and telling me that they had to make money too, or never taking a no from me as a final answer without my feeling like I had to be rude or fight for the price I knew was fair and that I could get. As for my salesperson, Kelly Dehnam was knowledgeable, professional, polite, and went out of his way to help. I wanted a cargo cover for the back of the Crosstour, which apparently Honda didnt think was a good idea to include with the vehicle anymore. (Not sure why, because who wants people to see things sitting in the back of a hatchback, but thats another issue). After I purchased the car, he helped me source one through his parts department because neither he nor I (an avid internet searcher) could find one anywhere else. Not many salespeople would have done that after a sale had been completed. They would have been busy pursing their next customer and commission. Next time I need a vehicle, Ill call Kelly and Frank Kent.

Hwras

6 de may. de 2014

Gave me a quote to buy my car. Honored the price 9 days and 500 miles later. So friendly and helpful. We were actually disappointed that they didn't have the right car for us to buy.

KevinWilliams

29 de abr. de 2014

Excellent salesman. I would purchase a car from this gentleman anytime. No pressure tactics were used and all of my questions were answered. When my truck had problems, he was there to make sure the situation was handled correctly.

shaleyh

16 de abr. de 2014

Sherri C was so awesome, family friendly service! Love my accord! My only advice is giving the cars a more thorough detail before selling. Definitelywill refer to Frank Kent!

SimonDouglas

2 de abr. de 2014

Kelly Denham was great. He was very helpful at answering all of my questions, and was very knowledgeable about the vehicle of my interest. He is highly recommended.

Brucek2k3

26 de mar. de 2014

I have had several Hondas over the years and I have always been impressed wih the cars and the service. Frank Kent is no exception. I found the car over the Internet and Christine was very helpful and the process was pain free ( read : no haggling ). The car was used and in great shape and was thoroughly inspected prior to purchase. I will highly recommend Frank Kent to anyone.

BrandonSteward

26 de mar. de 2014

My name is Brandon Steward and I have to say that I have been dealing with Frank Kent for a while now, I love dealing with Manny and David in the service center who has always taken care of me. Doug the Service Manger is a awsome guy to. All three of them have treated me like family everytime I go into the dealership to get my Honda Odyssey's worked on. They have some of the best Honda Techs in town that I have ever had. The pricing is fair for the amount of work they do. I'm firm when it comes to taking my car to Frank Kent Honda in Fort Worth by my house. Thanks Guys for doing a great job and working with me in order to get my Odyssey's fixed and worked on.If you are looking to buy a new Honda ASK FOR DONNY! he rocks, and honest guy to deal with. My family and I have brought Several Honda's from this guy.

Mskathyw

16 de mar. de 2014

We stopped to drive a Toyota FJ that we had seen. I had spoken to Tony by phone but when we got there he was super busy so he turned us over to Ashley for a test drive. She was great and we drove quite a ways. When we got back my husband decided this was the one so we went inside and she sat with us and explained the process. We didn't feel pressured and no one was pushy here. The whole process was quite easy. It was after lunch time so we were going to go eat while the vehicle was made ready for delivery but she offered to let us go to the cafe they have there for free and we could wait for the finance guy there. The food was awesome and we were still eating when the finance dept came looking for us. I figured we would be there forever for as busy as they were but including the test drive and all,from start to finish was about 2 hours. Everyone we dealt with was very friendly. It was a good buying experience.

RM0rg

4 de mar. de 2014

Sheri was wonderful. Made me feel very comfortable, didnt push anything, and gave me plenty of time to think and talk about my options. Highly recommend.

ryanbeane2345

3 de mar. de 2014

Excellent customer service. The price was great. Fast purchase. This is my second time to purchase from Frank Kent and I will go back again.

ssueak

3 de mar. de 2014

We had the pleasure of working with Sheri Ballard. She was very helpful and such a nice lady to work with. I highly recommend you to ask for Sheri when you come in. We got a great used car for our son at a great price.

jeff s.

28 de feb. de 2014

Just purchased a 2010 fit sport very low miles and great condition. Found car on Internet and tt Luis Gucci. No haggle pricing and straight forward staff all the way through no lies. Scott staff supervisor and Jeff in financing helped through a major purchase with no push back. Found better rate than I had coming in from bank finance. Service is a priority for this dealership and it is reflected through staffs integrity.

jeffsimpson

27 de feb. de 2014

Just purchased a 2010 fit sport very low miles and great condition. Found car on Internet and tt Luis Gucci. No haggle pricing and straight forward staff all the way through no lies. Scott staff supervisor and Jeff in financing helped through a major purchase with no push back. Found better rate than I had coming in from bank finance. Service is a priority for this dealership and it is reflected through staffs integrity.

JanetDiva

21 de feb. de 2014

I'm excited that my loan officer introduce me to Ms. Ballard. I have had great experience buying my two vehicles from Ms. Ballard and the Frank Kent dealership has great people. I'm hopeing that my Honda and Corolla will last for many years to come.BIG thanks to you all.

Shiela

19 de feb. de 2014

Looked at a used 2010 Camry but did not purchase due to color. Also drove a Sonata but did not like the ride as well as a Camry. Our sales associate Louis was great even with the awful weather conditions that evening but opted for a newer 2012 Camry from another dealer four days later. Helped my parents deal on a Cadillac CTS from Frank Kent three years ago and they were very happy with service. Thanks,

Addy55

16 de feb. de 2014

We purchased a used vehicle from Sheri Ballard and she was amazing! It was so nice not being pressured by a sales person to spend as much as we possibly could for commission purposes. She truly listened to what we were needing and helped us get into the best possible fit for our family. Sheri is an amazing asset to Frank Kent and went above and beyond with customer service. We have told our family and friends about out great experience with Frank Kent and highly recommend your dealership. We will be purchasing another vehicle soon and will definitely be back to your dealership. Our drive is about an hour and half, but definitely worth the drive. We thank you for your great service!

WANelson

6 de feb. de 2014

This was an outstanding experience beginning with the internet "find" through the sales process, paperwork, to driving my truck off the lot. The website portrayed the vehicle just as it was, so no surprises which was a definite plus and different than other sites we had visited, the entire staff was friendly and helpful, and my sales person was fantastic. Thank you Sheri and the rest of the staff a Frank Kent, I look forward to working with y'all again.

Chief

26 de dic. de 2013

Took my 2013 CR-V back to the dealer for an A12 service this past Monday. This has been a routine service experience with the other 5 vehicles we've purchased from FK with no problems. This time my windshield was cracked in the process and noticed that night when the lights made it visible. I sent an email to the dealership twice and the second time received a response that said a manager would contact me. Still waiting for that phone call before making the 90 mile round trip back to the dealership.

Jerry Williams

23 de dic. de 2013

I went to your Dealership last week and looked at a Used Tahoe LTZ. I went home and thought about it over the weekend. Today, I called Ashley and told her I wanted the car. She said another guy was coming over at 2:00 today to buy it. I told her I wanted it and would give her a $3,000 deposit. She said they didn't accept deposits and they would not hold it for me. I don't understand that.

Noggleam

7 de nov. de 2013

Adam was the most unprofessional salesman I have ever dealt with. He did not fool me with his backdoor tactics to magically reduce my interest rate from 9.1% to 5.99% to 4.99% in a span of 20 minutes.I have heard from a neighbor who has lived in fort worth 50 years that Frank Kent honda has always had poor customer service.

Walkingbygrace

9 de oct. de 2013

Expressing gratitude to Adam Berman & the Frank Kent family for implementing 'Haggle Free Pricing'! I shopped Internet pricing from numerous dealers... Kent's 'No Haggle' STICKER BEAT competitors by $200! Even better, I felt honored, not conned. Finally, a great buying experience: a VERY competitive price with an emphasis on customer satisfaction!(Casey Huff and Nate assisted me.)

laurawarren

1 de sep. de 2013

This is my second Honda CRV purchase from Frank Kent but most importantly from David Supercinski. Without him, I would be lost on buying a new car, he is very good, makes you feel good about your purchase and takes the time to teach you about your car.I feel very safe with him, to a man this doesn't mean much but to a woman this means everything.Thank you David for the awesome service you provide.

pgmh26

25 de jul. de 2013

The salesperson Mike was awesome when working the deal. He even met me because I couldn't find the dealership. Although after the deal, I called him and Omar several times regarding my registration and Omar never called me back. I even called and emailed (three times) the Finance Manager and he eventually returned my called almost two weeks later. The title clerk Janice was a rude, disrepectful, mean old lady. She had a nasty attitude from the beginning of the conversation. I had to really calm myself down to keep from cursing her out on the phone. I'm almost at the 60 day mark and I have yet to recieve my tags. I will never, never, never, never, never, never, ever do work with that dealership again. I'm advising all friends and family in the Dallas/Fort Worth area to stay away from that place.

Qaptain

15 de jul. de 2013

I waited 2 months for the title and plates to be put on. They had the wrong address on the registration and neglected to change it and just put the plates on the car. The dealer called and said I would have to go to the court house and change the address myself. So I have to take time off work and go stand in line and pay whatever fees I have to pay to get the correct address on the registration which the dealer is supposed to do when you purchase a new car.I called the title clerk Mrs. Wanda Walker and left a message and no response.I WILL NEVER buy another vehicle from this dealer nor will I recommend this dealer to anyone.

SuzyQH

8 de jul. de 2013

If you can, utilize the Costco auto program. David was friendly, professional, efficient and informative. No hard sale here, just a nice car at an excellent price. I would highly recommend working with David and using Costco (if you can).

chintuhin

8 de jun. de 2013

1. During the negotiations, I was told that I was being sold a new Honda Accord with no miles on it but after we shook hands on the price post the negotiations I was informed that the car actually had 110 miles already. I am not sure if this was a used car returned by another customer.2. The car that was sold to me had brake noise which I noticed within 2-3 days. When I took it to the dealership they simply refused to acknowledge there was a problem. The Service team at Dealership took the car in for 2 days and even then their response was that the problem does not exist!3. I still experienced the same noise and took the car back to them after about 20 days and showed it to another Service Manager (Tom Vandyne). I took him around for the test ride and he did notice the sound. He also mentioned that this noise had been reported by some other customers also in the last 2 months. Question is, why was this not told to me in the first place? If it was told I would have returned the car there and then!4. Lyman King (Sales manager) on the same day offered to replace the brake system from another new Honda Accord onto my car!!! This clearly was not acceptable to me and I called up American Honda to open a case with them All in all FK Honda is the worst dealership that you can go to. They are arrogant, lack respect (especially Lyman King) and have no regard for the customer. The guy who finalized the finance deal in Frank Kent was equally incompetent and arrogant. Vikram

Kyle's mom

6 de may. de 2013

Fast, friendly and fair. He asked me what I wanted and that's exactly what I got! And at a very good price. I drove it home within 2 hours. I was happy and amazed. No hard line sales. Billy was informative, upfront and honest. Could not have gone any better!

twmsp

24 de abr. de 2013

What a great car buying experience! We went in knowing what we wanted and knowing what price we wanted to pay. They gave us an AMAZING deal, with no run around. Very up-front, knowledgable, friendly and helpful. I would definitely recommend Frank Kent Honda.

ILew

23 de feb. de 2013

My family did all the pricing comparison online before heading out to dealer. Most other Honda Dealer gave us the run around and didn't even answer the questions we sent them online. However, Mr. Romah Pugh did a better job in answering my questions and keeping his words on the pricing he sent us, also he didn't waste our time. We are very happy with our new Honda Accord. The finance manager Travis Houser was very fast and treated us well also. I would give these two my recommendation.

cladcock59

21 de feb. de 2013

I helped my parents with the purchase of a Honda. We chose Frank Kent and our salesperson was David Supercinski. That is why we chose Frank Kent because of David. He is long time friend of my brother and I knew he was honest and could take good care of my parents. I was once married to a car dealer and had bad experiences during those time. When I found out David worked for F.Kent and was selling cars I knew he was able to care of my parents. My Mom is in her 70's and my Dad almost 90. Dad has always been the the decision maker and he can be most difficult. David made sure my Father who suffers from Parkinsons and Alzheimers was totally included in all the decision making. (Dad no longer is able to communicate very well). David took the time to make sure my Dad understood everything in the purchase. That made both me and my Mom very happy. My dad was very comfortable with David and knew he did not have to worry about my Mom in the years to come. They totally love their Honda!!!! My Mom, Carol, loves to drive it and my Dad, Bob loves to ride in it. They picked the Accord and thanks to David I don't have to worry about them on the road anymore. Thank you so much David for your patience and making our family feel comfortable with their purchase. Sincerely, Lynn Adcock (daughter of Bob and Carol Adcock) :)

RickBoysen

19 de feb. de 2013

I worked with Sheri Ballard on this vehicle from Afghanistan. They were very accomodating and communication was great despite the distance. I highly recommend her and will do business again with Frank Kent.

Marlyn

18 de feb. de 2013

I have purchased "3" Honda Accord's from your Dealership myself and my spouse has purchased "1" and my daughter has purchased "2"....we are a very happy Honda family, even my best friend purchased her Honda Accord from your Dealership. But not only is this a wonderful car the staff was GREAT! Miss Sheri Ballard was a Gem :)to work with on each occasion and your Finance Mgr was just as GREAT this last time...I don't know his name, but he was very helpful and went above and beyond to get me the best rate and deal on my 2013 Accord. Keep up the good work Frank Kent Honda! Sinderely, One very happy girl ~ Gayle Curry

Frankly Not

12 de feb. de 2013

The previous reviews must all for new cars and not used. Made a special trip to test drive a used Pilot. I told the salesman several times mainly there to get the trade-in value of my car. They took my car went over the car in the back (the hood was still unlatched when they returned the car 45 minutes later). I still asked about the trade-in value and would not give it me---wanted to make some repairs to the car that their make-ready people had missed. I was told the next day "he" did not give the salesman that figure When I was there all the pot-belled sales managers that make the deals sit in their glass enclosed office behind a computer, laughing and joking, then looking out into the lobby--so not real busy. I got a call the next day that the repair to the used car had been done, salesman still not give me the trade-in value or discuss the prices. I told them I was three-hours away and lots of other Honda dealership in the DFW area I could with and did not fall in love with just that car. I search car prices everyday on the internet as a hobby and price comparisons. Prices quoted on the internet at Frank Kent Honda are extremely high in comparison to other Honda dealers in the DFW area.

ashgo5514

3 de ene. de 2013

Sheri was so helpful and great to work with. I had plans to shop around all day but didn't feel any need to keep looking. They gave me a great deal and I love my "new" car. Excellent customer service. They even fed me a delicious lunch!

DWM

3 de ene. de 2013

AFter identifying the vehicle I was interested in on line, I emailed the vendor. I received an email response, and a phone call the next morning from Randy and scheduled a test drive. Randy had the vehicle ready at the appointed time and was very familiar with the vehicle's features. He was well informed and followed up without being pushy. He also made the incredible gesture of driving some 40 miles to return my driver's license when I left it at the dealership. I would certainly deal with Randy and Frank Kent Honda again. It was a very pleasant and professional experience.

yb123

2 de ene. de 2013

Sheri Ballard is a rock star! This was my first car-buying experience at Frank Kent Honda, after being referred by a friend of mine who has purchased two vehicles from Frank Kent Honda working with Sheri for both purchases. This was by far the best car-buying experience I've ever had!! I actually ended up going with a lease this time around. Sheri was incredibly patient with me as I was a bit indecisive. I needed to be sure that this was the right way to go for me. Sheri was very understanding and kind; she listened actively to my needs and didn't try to throw something on me that I didn't want; and she didn't pressure me at all, unlike two of the previous experiences I had at other dealerships for my first two cars. I truly feel like overall I got a good deal here. I will definitely refer everyone I know to Sheri. I hope she sticks around awhile, at least for the next 3 years, because my next purchase will be through her also. I rated this experience all 5s first because of Sheri's outstanding customer service, friendliness, and patience. Also, overall, the other folks at Frank Kent seemed super nice. Kenny was also refreshing to work with. I don't usually write reviews. It takes incredible customer service to impress me enough to write a review. I was thoroughly impressed with Sheri, honestly. She is definitely a gem in the car business, one of a kind.

princessshelby

2 de ene. de 2013

Sheri made shopping for our daughters first car a wonderful experience. She is so personable, knowledgeable, and EXTREMELY patient. We had a very good experience and highly recommend Sheri, she's top notch, no pressure, yet helpful and very good at her job!! Awesome experience! !

aaronc21

27 de dic. de 2012

Love my truck and l love everyone that helped me get into it. Thank you guys for all your help and putting me in the perfect vehicle!

grfriends8

7 de dic. de 2012

Randy was very Professional. It was nice not to have anyone pushy. Randy listened and worked on the price. It was still a little high. However, Randy did get a little off.

mayday5050

7 de dic. de 2012

Randy Boyd was terrific as our salesperson. Friendly, polite and GREAT with followup. The only minor item is that the car was making a noise on the test ride when steering. It was being sold as a Honda Pre-Owned Certified. I would thought that their mechanics would have caught this as it was quite noticiable. Having said that my sales person immediately said that it would be repaired as soon as we would like it. We brought it back the next day (as we did go ahead and by the car)and they put in a new front strut which was causing the noise. Randy made good on the repair and we had it back same day and he kept us updated all along. Had a pleasant signing experience with Travis as well. We are very satisfied with the whole process. Will be back again!

KrystaPemberton

24 de nov. de 2012

We worked with Sheri. She was wonderful! The whole experience was pleasant and nothing like what you usually dread about car buying. Brad and Krysta P

prtx

23 de nov. de 2012

This was really a great buying experience. I bought a car from Sherri about 3 years ago, which by itself was a great buying experience. However, this time around Sherri exceeded herself in the great customer service she provided. I was helping my niece buy her first car here in TX. She was blown away by how Sherri and Frank Kent Honda were able to work all the details with us over the phone. In addition to that, I was really very pressed on time and Sherri promised that once in the dealer she would do her best for us to be out of there with a new car in less than an hour. She delivered. We were able to complete everything in 43 minutes. Even if I try to find something about the transaction I can negatively critique, so as to provide a measure of balance to this review, I come out empty! Frank Kent Honda, and particularly Sherri and the Finance Department, were outstanding. I'll definitely recommend Sherri to anyone planning to buy a new car. Thank you!

Chiefbryce

22 de nov. de 2012

This is the second Honda Pilot we've bought from Sheri at Frank Kent Honda in 13 months. She made buying a Honda so easy for us. She offered the best price over all of the other dealers the first time. We will continue to use her for all of our new car needs.

bmorales1802

21 de nov. de 2012

I just wanted to make a comment about your sales person Sheri Ballard. She was very friendly and personable. I really appreciate her effort and not pushing us into making a decision. Sherri listened to our concerns and what we could and could not afford. She didn't try and sale us something that we did not want. I appreciate sales personnel as Sherri is because it makes the process of buying a car very simple and enjoyable. I will refer anyone I know that is buying to go to Frank Kent and to find Sherri. Thanks again and I really like my car!!!Thanks Brandie Morales

Preacher12

19 de nov. de 2012

My wife and I were very pleased with our purchase as well as the service provided by Frank Kent Honda in general and Sheri Ballard in particular. She contacted us on Friday and she was waiting on our arrival that Saturday and worked very well with us on the vehicle we purchased. I will highly recommend Frank Kent to anyone who wants to make an auto purchase!

datas626

15 de nov. de 2012

Great Customer Service and great atmosphere. Friendly dealership and great price for top quality vehicle. I came in from out of town. They held the vehicle for me and picked me up at the bus station.

Honda Pilot Buyer

13 de nov. de 2012

I flew up from San Antonio and Sheri Ballard picked me up from the airport. She provided the best service via telephone and at the dealership. All the staff was friendly and attentive. The facilities are outstanding. Sheri has followed up with me to ensure I am happy in my Honda Pilot and I am! Do not hesitate to do business with Frank Kent Honda!

wayneflanders

8 de nov. de 2012

We started looking at used cars and decided that buying a new one would be better for my daughter. After a Honda dealer in Irving give us a price on a new car and then magically try and raise the price almost 3000 the next day, shopping was no longer fun. I started calling dealers and even though I didn't want to go all the way to Fort Worth, I called Frank Kent as a last resort. I'm really glad I did. David Supercinski was the saleman that I delt with and I found him to be honest, easy to work with, zero pressure, and knowledgeable. We decided to make the drive out and he was ready, unhurried, and helpful. He was knowledgable about the details of the car and was actually enjoyable to talk to. The price on the phone was the same price when we got there without playing the shell game or the old bait and switch....I don't buy cars very often and after the first dealer was such a bad experience, we really was dreading it. My hat is off to David Supercinski & Frank Kent for making this such a positive experience. There was no pressure throughout the sale or the financing process, and she drove it home that evening. Highly recommended!

nrayburn

6 de nov. de 2012

I had not purchased a vehicle in 10 years so I was a little overwhelmed at first. I was extremely pleased with my experience at Frank Kent and especially with Kelly Denham who assisted me initially over the phone. I had done quite a bit of research in deciding which vehicle I wanted. It was a matter of could I get the price and interest rate that I was looking for. From first phone contact with Kelly to the multiple emails exchanged in answering all of my questions and concerns. I never felt pushed into making a decision until I knew I was ready. I even made an extra trip back to the dealership just to make sure I had the right color picked out. Kelly made my experience at Frank Kent so easy that the hardest part was picking out the right color. I knew I had made the right choice when I walked back into the dealership to finalize the paperwork and pick up my new Honda CR-V. Kelly went over the vehicle with me two different times so that I was very familiar with the operation of the vehicle before I left the lot. It is obvious that Kelly was very familiar with the vehicle and took pride in that. Kelly is a valuable asset to the Frank Kent dealership.

danielleslie

4 de nov. de 2012

Easy to deal with and very nice . Bought a new van in 2 hours. Great salesman who gave me a price over the phone then honored it at the time of sale. Best Honda dealership hands down and I have bought cars from 2 others.

agarcia733

31 de oct. de 2012

Best Car Buying Experience! Friendly and courteous staff along with wonderful hospitality. The car I purchased is exactly the car I was looking for and I could not be happier with the price.

deannhall

29 de oct. de 2012

My husband and I were extremely satisfied with our experience at Frank Kent Honda. We will be returning to them again when we decide to trade our second car in for a Honda. They understood our need to get into a new vehicle quickly and worked with our financial limitations. We couldn't have been put in a better situation and we are so thankful for the work they put into securing a new vehicle for our family. We are so grateful!

Rruss

28 de oct. de 2012

Easy buying experience. Sheri listened to our needs and we were done very quickly. We will definitely be back for future car purchases. Thanks Sheri!

wandagriffin

27 de oct. de 2012

sheri and Vito both were caring excellent people that helped me totally. I work odd hours and I don't have time to shop around and waste time. Sheri emailed me back and forth for days and she answered right back in seconds. I bought the car from my couch. Every thing she told me, she followed upon and made it come true. Then Vito spoke with me and I gave him my info and within 30 mins. times he had it worked up for me. They both were kind and friendly and made a relationship with me. Sheri got in the car with me and help me with the mirrors. She went above board on assisting me. The entire thing was like dealing with family. I drove off all excited and happy to have a new car. i will recommend all my friends and family to Frank Kent and Sheri. Vito explained every thing to me that he was doing, so that i coudl understand. I had to go to work, so they had the paper work all fixed and ready for me when I got there. I am having trouble with my computer or I could write a book. I have lost this six times already..Anyhow, loved Sheri so much....vito was the bestwanda griffinread about you in gateway church directory

Karen4eyez

24 de oct. de 2012

This is the second Honda Pilot we have purchased at Frank Kent Honda. Customer Service is a top priority and crucial element when investing in a new vehicle - I have spent 37 years in sales and recognize (and appreciate) outstanding sales and service. This dealership score a "10 out of 10" 100% of the time I've walked thru their doors over the past 2+ years, everywhere from sales to service.We had the pleasure this year of dealing with 2 outstanding sales associates, Nate and our previous sales person and internet manager, Sherry. They will treat you the way a customer should be treated....more businesses should follow in their footsteps!

Nyte

24 de oct. de 2012

From first phone contact with Paul Lane, I had a positive experience. He answered my questions thoroughly, and any information he did not have immediately, was researched and answered at next contact (usually within an hour). His answers were always consistent with those I got from other dealerships and his price was very competitive.I took my time and researched the deals being offered at approximately 10 local dealerships via the internet. I can say there are many good dealerships in the area and a few bad ones, but Paul Lane made my choice clear by offering exemplary customer service and always talking to me instead of at me. He was not at all pushy and seemed interested in ensuring we got what we wanted. He expressed pride for his dealership without sounding like a braggart or being singularly focused. I was struck by how he stressed the experience in addition to price as compared to some more volume oriented dealers in the area which only stressed the price. During my search, I had multiple contacts with Paul and each and everyone of them was positive. He answered all my questions, down to which add-ons were on the vehicle and how much they cost. By the time I made a decision, I knew exactly the out the door cost of the vehicle with all fees added, which accessories it would have, and the colors available. They held the Odyssey for me after taking a $500 deposit over the phone (which was applied to the cost of the vehicle). When we arrived, Paul led us through an inspection of the vehicle, pointed out one flaw before my wife and I saw it (they repaired it at no cost), took us out for a test drive, and customized the vehicle settings to our taste. The numbers exactly matched what we agreed to over the phone. When we were handed off to finance, Paul made sure the tire pressure was corrected (during the test drive the car indicated there was a pressure issue).In finance we were given our payment break down, again it was exactly what we agreed to before I arrived at the dealership. They mentioned their extended warranty and waited as my wife and I read the fine print. When choose not to get the extended warranty at this time, there was no issue. They simply stated that it could be purchased in the future if we changed our mind.From start to finish, the entire process was quick, efficient, and painless. I could not recommend this dealership more for purchasing a new vehicle. Paul stayed late to ensure everything went smoothly and then explained some of the more detailed features of the car before we left the lot. He invited us back after we had spent a couple days driving our new car, to answer any additional questions that might not come up.

hillrdk

15 de oct. de 2012

We don't purchase vehicles often and usually hate the process, but this was the most pleasant car buying experience we've ever had. Sheri was friendly, informative, and willing to work with us to insure we were happy with our vehicle purchase. The next time we purchase a vehicle, I will go see Sheri. I will also recommend her and Frank Kent to anyone I know looking to purchase a vehicle. Thanks for a good car buying experience.

Elby McComas

15 de oct. de 2012

Overall, my recent purchase at Frank Kent Honda exceeded my expectations. I have purchased numerous vehicles over the past 25 years (both in California and Texas) and my Frank Kent experience ranks in the top two. The main reason was the excellent customer service I received from Sheri Ballard. Sheri was extremely helpful, knowledgeable and friendly during the entire process. I would highly recommend Sheri and Frank Kent Honda to any friends/associates interested in purchasing a vehicle.

Sam7768

12 de oct. de 2012

Bought a certified Honda Civic this week. Excellent Communications, delivered as promised, great finance dept and very friendly staff. Keep it up Frank Kent Honda!!Sam, Plano, Texas

AbeG

25 de sep. de 2012

I am from Houston, so I had a few emails with Sheri Ballard before heading out to Fort Worth. She kept me updated on their inventory and price changes on the car I was interested in. I would recommend this dealership for anyone looking for a calm and easy experience.

elunsford30

24 de sep. de 2012

Sherri Ballard was so sweet, answered ALL my questions and really made me feel at home! I really enjoyed my first experience purchasing a car because of her and Vito.

stevenao13

24 de sep. de 2012

I was looking for a specific car. Sheri helped me greatly. She was very patient with me, as I took several months researching cars and waited for the perfect one. Every two weeks she would send the new inventory listing and always asked if I was still searching or if I wanted her to take me off the mailing list as to not bother me if I had found one elsewhere. This shows care. When I got the latest inventory listing, there was the car I was waiting for. I emailed her and informed her I would be stopping by. She replied that she would be there and would love to help me. I arrived and was greeted right away. I asked for Sheri, and she came out and knew exactly which car I wanted to look at. We took it for a test drive and all the while she explained everything in detail. By the time we got back, I was ready to sign the paperwork. She worked quickly and diligently multitasking between myself and a customer who came from Houston that same day. I never felt that I was being neglected as she only disappeared when she was waiting on documents to be verified or to get the other customer started on their paperwork, checking on me each time she passed by. When it came time to finance the car, that is when Patrick took over. He worked so hard on getting me an awesome deal. I cannot thank him enough for his hard work and taking the time to explain everything in simple terms and ensure that I understood what every document I was signing was for. I never felt rushed, and enjoyed the entire process. As we were finalizing the financing, Sheri took the car, had it filled with gas, had it washed, and was ready for me as soon as I stepped out of Patrick's office. She even gave me a free meal token, as it was nearing lunch-time, for the main showrooms restaurant. I've never heard of a dealership having a restaurant in the first place, or even offering food to customers. So extra kudos to Frank Kent's staff. I couldn't ask for a more pleasant experience when buying a car. This by far is my best ever, for anything. Thank you Frank Kent's staff for making this so easy and enjoyable for me.

Watkins

23 de sep. de 2012

Sherri Ballard provided my family and I with excellent customer service. Frank Kent Honda is the most professional car dealership in Fort Worth, Texas. Frank Kent Honda genuinely care about their customers and employees. Sherri Ballard is an asset to Frank Kent Honda. If your ever in the market for a honda just ask for Sherri Ballard. She will exceed your expectations and make your buying experience highly memorable :) .

gdmorton

9 de sep. de 2012

We had been looking for several weeks for a used car on the internet. We liked the GMC Acadia and had been looking for a used vehicle along those lines (Acadia or Chevy Traverse). My wife had looked at an Acadia at another dealership and although it was newer than the car we looked at here at Frank Kent it also had a lot more miles on it. My wife found a 2010 Acadia with very low mileage at Frank Kent and contacted Sheri about the vehicle. At first we were not sure if we would be able to work a deal with them but it was what we had been looking for in a vehicle. We had two vehicles we were going to trade but based on what information we gave Sheri on the vehicles we were not sure that they would be able to give us a trade in value that we thought they were worth. We decided to go out an look at the Acadia and see what kind of a deal we could work out with them. Sheri had said that they might be able to give us a little better trade in value on our two vehicles once the looked at them. We made a trip across town to look at the Acadia and let them look at our trade in vehicles. When we first set down to talk, we were very far apart on what we had budgeted for the vehicle and what they were asking (even with the our trade in vehicles). Sheri worked with us and with and worked to get us more money for our trade in vehicle. She got us more money on the trade in vehicles but we were still several dollars apart. She asked us what our top offer was and then went "to bat" for us to get us that price. Sheri worked was able to get the price on the Acadia(with the trade in vehicles) down to our price and we left that night with a "new" used 2010 Acadia that was just what we were wanting. We are very happy with our Acadia and thank Sheri for everything she did to get us the vehicle we wanted. The color was even our first choice and what we had hoped to find. Thanks Sheri for all you did to help us with our Acadia purchase.

david.kratky.3150

3 de sep. de 2012

I went to this dealership to take advantage of their Credit Rebuilding Program, and was highly satisfied with the personal attention given to my particular situation. Sheri was very attentive to my needs and concerns and made me and my girls feel as comfortable and welcome as possible. I will recommend Sheri and Frank Kent Honda to anyone seeking to purchase a new/used vehicle.Thanks so much,David Kratky

ashley.rene.townes

3 de sep. de 2012

I went to frank kent Honda to purchase a used vehicle. However I wasn't able to get the vehicle I was originally wanting the frank kent team helped find me a great car at a great deal. They knew my needs better than I. They even bought mine & my families lunch! Filled my car up with gas before I drove off the lot as well. AMAZING CUSTOMER SERVICE!!! I will recommend them to anyone & I will be a loyal returning buyer! Best wishes, Ashley.

salexandertoday

3 de sep. de 2012

This is the first time we have ever bought a vehicle and truly enjoyed the experience. Sheri was totally awesome from our first contact with her, to her waving goodbye as we drove off in our new 2012 Fit. Our Fit is not our fisrt new car purchased, but it is the first time the salesperson actually sat in the car with us and showed us all the bells and whistles, and explained how everything worked...most impressive.It was also a great treat to have the free meal you provided us. The food was wonderful.You can rest assured we will definitely recommend Frank Kent Honda and Sheri Ballard to anyone who is looking to purchase a vehicle.Thank you for making this such a wonderful experience!Sincerely,Sharon AlexanderA Happy Honda Owner

arkpizarro

30 de ago. de 2012

You know how a lot of movies start with a defining moment and then cut to the past to show you how they arrived at that point. Well if my experience at this dealer had a defining moment it was driving off the lot in a brand new 2012 Odyssey and saying "Wow!! Just.. Wow!!" We've never had a better car buying experience than the one we had at Frank Kent Honda in Ft. Worth. Kelly Denham was straight forward with his pricing, he sent them to me right away by email while competing dealers kept trying to lure me into the showroom. Kelly didn't play games of any sort, what he promised is exactly what he delivered. In fact, the process was so smooth we kept waiting for the other shoe to drop. After he gave us a great price with no need to haggle he showed us just about every feature the van has with patience and a clear knowledge of the product he sells (not a common trait in my experience). Once we agreed to buy, we met with Travis the "finance guy" and thought here's where everything goes south. To our pleasant surprise Travis had a great personality explained all of our additional options clearly and assured us that our financing would go through based on our credit. We showed up late to the showroom and they stayed late with us to finalize our deal. They offered us a loaner car so they could detail our van and we'd pick it up in the morning gassed up and ready to go. When we returned the next day we waited about a minute before Kelly came out with our keys and explained our warranties and wished us luck. This experience was groundbreaking for us, it forces me to revise my thoughts on car dealers and it guarantees that we'll send everyone we know to Frank Kent Honda and of course we'll be buying there again ourselves. If you want the best car buying experience around stop reading this and just head to Frank Kent Honda Now! -- I am in no way affiliated or employed by Frank Kent Honda, I just give credit where credit is due!

nanook57

29 de ago. de 2012

Frank Kent Honda service department is great. Appointment scheduling is easy, service personnel are always courteous and friendly, repairs are done correctly and in a timely fashion.The dealership itself is nice, new and has great ammenities for those waiting in the service department.

cbhometx

21 de ago. de 2012

Frank Kent Honda is a beautiful dealership, but even more importantly, we were impressed with the price we paid, the trade-in value of our old car, and the salesmanship of David Supercinski. We have purchased quite a few new cars, but this was by far the best experience we've had. We will be back to see David at Frank Kent!

colleenmccullough

12 de ago. de 2012

I recently purchased a brand new Pilot from Frank Kent Honda. I live in Edmonton, Alberta Canada, and did a fair bit of emailing dealerships in the DFW Metro area--and Frank Kent stood out well above all the other dealerships. After emailing the dealership what vehicle I wanted, Randy Boyd phoned me the same day and said they had the vehicle. I later dealt with Paul Lane, and the quote they gave me was also the lowest price. As promised, they held the vehicle for me until I arrived at the end of July. There were no surprises, the vehicle was perfect, and Paul was a delight to work with. We just arrived home last night, over 4000 miles have been put on the new Pilot and it drives like a dream!! At the car wash today a gentleman asked me about the transit plate I had on and I shared my story with him of where I purchased the vehicle. He got a pen and wrote Frank Kent down, he is also looking to import a vehicle, so perhaps there will be a long history for us Canadians with Frank Kent!! Once again, thanks for everything!!

vpssn

9 de ago. de 2012

Had an extremely friendly, pleasant experience buying the car. Would definitely recommend friends and family to buy the car from this dealer. David did an excellent job in listening to my needs and providing the information I needed.

markter

5 de ago. de 2012

This person was extremely helpful when looking for a vehicle. He know everything about the SUV we were looking at and never had a problem answering questions. He new more about the vehicle then I have seen in a sales person in years.

tlreyes74

3 de ago. de 2012

Buying a car is very stressful and the staff made it a very enjoyable experience. Making sure that i got the best deal i could get while trying to stay within my limits. They did an excellent job and i left with a great vehichle

mgrant1227

1 de ago. de 2012

Sheri Ballard was exceptional to work with, She went above and beyond getting me into the car I wanted. Sheri is an asset to this dealership! Her kindest, personality and genuine desire to help sets her apart. This was my 4th Honda purchase from this dealership and when others were unable to make it work, Sheri made it happen!

angel_0126

31 de jul. de 2012

I had initially contacted Frank Kent Honda via an online inquiry into a used Honda Odyssey EXL I had seen on their website. Within moments of sending the request for more information, Ms Sheri Ballard had contacted me. She was very professional. I continued to do research into the Honda Odyssey EXL and found a dealership in McKinney, TX listing brand new Honda Odyssey EXLs for less than what the used one was listed for. When I contacted Ms Ballard the next day, she stated that not only could they match that price, but could do better than that price. My husband and I thought it was more than likely a sales pitch but decided to go see what Frank Kent Honda could offer us. True to her word, Ms Ballard came in at a starting price about $1,000 less than what the other dealer had listed on their website. That price, coupled with our trade in gave us a price about $10,000 less than the sticker price and we were able to get a brand new 2012 Honda Odyssey EXL. Ms Ballard even paid for our family of 5 to eat lunch at the dealership cafe while we waited for our trade in vehicle to be appraised. Everyone we encountered were friendly, professional and very accommodating. We will definitely return to Frank Kent Honda and highly recommend them, and especially Sheri Ballard, for a car purchase. Thank you, to everyone at Frank Kent Honda, for making what is usually a stressful experience into a pleasant and easy one.

cgarza76

31 de jul. de 2012

Very good experience. Sheri and the team in the pre own dept are very nice and helpful. Sheri gave me a price and stuck to it. I would definitely recommend Frank Kent again. Thanks Sheri.Chris Garza

Alicarbark

30 de jul. de 2012

Sherri Ballard is the greatest sales person ever. She doesnt high pressure sell you into a car you dont want, but instead hears what you say and gets or finds EXACTLY what you want. She not only did it once, but she did it twice for me! And Frank Kent Honda has always treated me as if I was their greatest customer. I would like to think I am one of many great customers they have, but I am always treated so well it makes me feel good.Rest assured I will tell everyone I know where to buy their next car from Sherri at rank Kent Honda.

Lbuckelew

24 de jul. de 2012

Kelly was easy and efficient to work with. Also informative on my new car functions. He made the car buying experience as I would like, honest and easy.

Deanna Goldsberry

23 de jul. de 2012

I have never had a more positive car buying experience. The quality of employees at Frank Kent, as well as their willingness and desire to go above and beyond, is remarkable and very refreshing.

dfikar

20 de jul. de 2012

Very good experience through the Costco program. In fact, this is easily my best new car buying experience in the nearly 40 years I have been buying/driving vehicles!

Sdavis76

20 de jul. de 2012

The entire team at Frank Kent was wonderful. They all went above and beyond to make my purchase as smooth and stress free as possible.

EmJayAy

20 de jul. de 2012

My wife and I arrived at Frank Kent Honda one evening to be greeted by Ms. Sheri Ballard. I had already found the auto on-line that I wanted to look at (a 2009 Accord). We gave it a test drive and made the decision right then to buy. 48 hours later we were driving away with our new car. Overall, our experience was very positive.

hilliard.marian

11 de jul. de 2012

I received a promotion regarding buy-back of Honda Insight. I went to the dealership with the assumption that it would not be as it stated. But, I was interested in trading for a pickup needed for hauling and working. The Insight was a great car and got great mileage. But, hauling was not a feature offered. So, going in with a negative attitude but a need, Michael worked with me in a variety of ways to pull out what my goal and need really was. And, he REALLY had to pull info from me because I wasn't totally clear how to get to my bottom line. Once Michael understood what I needed, he quickly took charge and made it all happen. I didn't have to ask for the car fax, he volunteered the info. He had the pickup cleaned and gassed up at pick up. He was extremely patient and appeared to be a strong advocate for me. There were times during the discussion where I just thought of going home, not because of the negotiations but because I wasn't clear on what I needed or could do. Michael didn't give up but patiently kept pulling information out until it became clear to me as to what I needed to do. I really thank him for that. He wasn't over zealous like most salepersons are, but sought to help me clarify in my mind as to what I wanted. We do miss the Insight and the gas mileage it got, but we are very satisfied with the pickup and it fits our needs well, that is of course except when hitting the gas pumps. Thanks, Michael, for all you did and thanks to the rest of the staff for after the deal was struck. By the way, I wanted to confirm Michael's last name for this review but could not find it on any of the paperwork. The salesman's name on the one document was not Michael's but the financial person. Perhaps the name could be somewhere on at least one of the forms (printed, not a signature).

Fran Pontasch

9 de jul. de 2012

I am really enjoying the car that I purchased from Frank Kent Honda. I had a mechanic/body shop owner look the car over after driving it home and he offered me his congratulations. Not only did I drive away a very good preowned car, but the time I spent at the dealership was actually pleasant! The salesman, Randy Boyd was very straightforward, as was the finance officer - no gimmicks or pressure. I recommend buying from Randy Boyd at Frank Kent Honda.

formerusss

3 de jul. de 2012

Sales personnel were excellent to deal with, no pressure, knowledgable of vehicles I was interested in. I would definately recommend Kelly and Frank Kent to anyone interested in purchase of a new or used car.

augman180

24 de jun. de 2012

Am pleased will the entire experience. Initial contact was through the internet using the USAA buying service. Everything agreed on over the internet/phone was honored and the process was relatively quick when I arrived at the dealership.

Nreinig

23 de jun. de 2012

Found a Honda Accord on-line that I was interested in as it was almost exactly what I was looking for.I emailed for info and received a prompt replyI then called and made an appointment to see the auto.Everyone was on-time for the appointment, the car was out front ready for viewing, and was as advertised.We took it for a test drive, were happy with the vehicle and the price.Within two hours of returning from the test drive, the deal was complete, the auto detailed, full tank of gas, and Randy was waving good bye.......Had to be one of the better auto purchasing experiences I have ever had.Thank you Randy!

davemjarvis

22 de jun. de 2012

Kelly Denham was immediately responsive to my online Edmunds request. He took the time to understand the lease information I requested and the needs and payment range I required in order to make the lease on my CR-V possible. He took the time to find the right car and made the deal work for us. I chose to deal with Frank Kent despite residing over 100 miles away in Tyler Texas. It was a seamless transaction over the net, and once I arrived at the dealership, we signed and picked up our new car within 90 minutes. I will refer others to this dealership and to Kelly personally. Great job guys!

dreicheneker

19 de jun. de 2012

Overall service was excellent. Everything from Randy's professionalism and concern of our needs to the finance personel. Thank you to the Frank Kent family.

mackbishop

16 de jun. de 2012

Frank Kent is my go too. Boughtr a new vehicle a few months ago. Recently was lo woking for a used third car. Sherfi was a gem and worked with me and found exactly what I was looking for. Will go back if I need another vehicle. JERRY

fenterl

13 de jun. de 2012

I bought my 2012 Pilot in January and was extremely pleased with the service I recieved. They were very quick in responding to my internet request for a quote, my sales person stayed late to accomodate my work schedule, follow up was great, and price was extremely fair. I took it in for my first scheduled maintenance (oil change) and the customer service was just as good as when I bought my vehicle. I scheduled an appt online and when I got there, I was greeted by name and my vehicle was taken straight back. They returned my Pilot with the service completed and the vehicle washed. From the person who greeted me to the people who checked me out (and everyone in between), I was treated like a valued person. I would highly recommend this dealership not only for buying a vehicle, but for routine service and maintenance.

gregg59

7 de jun. de 2012

The sales person, Sheri Ballard, made us feel completely at ease and totally confident in her. The overall dealership experience was extremely friendly and completely professional. We will definitely continue to do business with Frank Kent, and especially with Sheri Ballard.

jw2334

7 de jun. de 2012

The most horrible experience I have ever had with any company! I would never recommend this business to anyone! I was lied to and treated very unfairly. I've had my car for just over 2 months now and yesterday it didn't start!!! Terrible customer service and horrible quality vehicle.

Rev1211

24 de may. de 2012

We bought a Fit in 2010 ans Sherri worked with me for 4 weeks I commucated by email mostly where I dropped in to the dealer at least 3 times and could only stay 30 mins at the time.She did not pressure me once.I went in for used and bought new! Well, I came back for the same service and I got it.also, service iez and breakfast is good! If Honda builds it and I want it I'll be back again.

williambeane

20 de may. de 2012

The sales and finance staff were straight forward and honest. I received a great price for my trade and was happy with the price of the car. Sheri was a great saleswoman, and was patient and informative. She is not the typical slime-ball car salesman so many of us have run into. I will buy car after car from her. Thanks.

Angad

11 de may. de 2012

We had pretty bad and embarrasing experience with Paul Lane.He was very rude still we bought honda accord 2012 from him.when we little bit negotiated on price only once he shook hand with my husband and said good bye instantly.How embarrasing moment that was???We will never buy vehicle from frank kent again.Also he was so rude in whole vehicle buying experience.

wayne.boren

8 de may. de 2012

I was impressed with Sheri. She was knowledgeable, didnt pressure me, and was friendly. She just made it a pleasant experience. I cant say the same for some of the other car dealers I met with, while looking for a used car to purchase. Thank you, Sheri.

johnambrose

4 de may. de 2012

My wife purchased a Honda Pilot from Frank Kent Honda several years ago. I found the purchase experience very pleasant. Not something I normally associate with car purchasing. When we found the need to change vehicle types, my wife searched the internet and found her next car again at Frank Kent Honda. Again, I was a great experience with NO painful anticipation or pressure. Then, unfortunately, my wife was involved in an automobile accident which totaled her vehicle. We came back to Frank Kent and replaced her totaled auto with a newer model for the exact same price! I myself am a long time Nissan person and I just recently purchased from the same Nissan dealership however, in comparison, Frank Kent Honda out ranks Nissan in the car buying experience. For instance, when I purchased my last vehicle from Nissan, I asked for help with collecting items in my old car and transferring to the new one. My salesman pulled out a crumpled Wal-Mart bag (one only) from the bottom of the desk drawer and handed it to me. At Frank Kent Honda, my wife was given three (3) environment-friendly reusable shopping bags with Frank Kents logo what a difference a little thing like that makes! I do believe that I will look at Frank Kent when it is time to purchase my next vehicle.

ckshofner

4 de may. de 2012

Sheri was great! She worked to get us the deal we wanted and we left very satisfied. Loving the car! I would definitely recommend Frank Kent Honda.

ryanjcen

3 de may. de 2012

Sheri Ballard helped me purchase my first car and made the experience very pleasant and pressure free. The only trouble I had was deciding to go for the coupe or sedan! Sheri helped me greatly in deciding to go with the more economical college friendly car. Sheri was very respectful and professional from beginning to end.

kimberlyautry

1 de may. de 2012

I had a wonderful car buying experience because of Sheri Ballard at Frank Kent Honda.For several weeks I emailed with Sheri about the 2012 CR-V EX-L with NAV that I wanted, with add ons. We worked on a price that beat out other dealers in the DFW area. She really listened to what I wanted.Sheri is extremely professional, honest and a pleasure to work with. I highly recommend Sherry and Frank Kent Honda and will shop with them again in the future.Kim Autry

vinhleduc

29 de abr. de 2012

I made several offers on 09 honda pilot Ex to several dealerships through email and only Sheri Ballard from FrankKentHonda replied me right away and the others replied me 3 or 4 days later, i guess they did not like my offer. Sheri was very friendly and professional. Highly recommend Sheri from FrankKentHonda to anyone who looking for to buy a new or used vehicle.

Billycarpenter

27 de abr. de 2012

Took over one hour after final paper signed to deliver car. The body shop that fixed rt rear of our. CRV did. Of install all interior fasteners thus it rattles. For a certified I thought that would have been fixed complete. Overall experience very good.

Kevfletcher

27 de abr. de 2012

I drove to Ft worth from San Antonio, I worked with Randy Boyd and the entire experince was nothing but fantastic, I will drive there again to do business.

MarcJones

26 de abr. de 2012

Sheri drove all the way to Austin to deliver our car to my wife and I. Needless to say I was completely blown away by her comittment. We are 100% satisfied and beyond. Whatever you are paying her is not enough.

Kim32473

24 de abr. de 2012

Went to look at used cars, our credit was not great but they worked very hard to get us in a car, we own both of our cars but were on the market for something with better gas mileage so we were not in a position that we HAD to have the car that day. Our sales man was very very pleasant and extremely eager to please us. As were most of the staff. After spending most of our Saturday there looking for something that would fit our situation, We ended up getting a trade in that was traded in that day on a new car purchase, so the car was not going to be ready that evening, because they were to put it through the make ready process....etc, but we did the financing and paperwork with the understanding that we would come back in a few days to pick it up. This was on a Saturday, so Tuesday morning my husband called for an update only to be told they had not started on it yet due to the previous owner having to wait on her new car to be ordered, so she left in it. Therefore, we purchased a car only for them to let someone else drive it for a few more days and put more miles on it after our purchase was complete, which I felt was very poor business. We have been told that she was to bring it back on Monday morning, however, it is now Tuesday afternoon and the car is to my knowledge still in her possession. When we purchased this vehicle, we were of the belief her transaction was complete and told it would be started on first thing Monday morning. So in short they sold us a car and they let someone else leave the lot in it. I understand that things happen, but we were told the whole time we were there that they prided themselves on customer service...etc... but to me they made a very poor business decision buy letting a customer leave in a car they had sold to someone else. The truth is they should have never sold the car to us knowing her transaction wasn't complete and if it was complete, they should have given her a loaner car if they had already sold the car that they purchased from her as a trade in to another customer. So now here it is Tuesday afternoon, they have not even started to do what they were to do in order to get the car delivered to us and at this point we are unsure when we will be able to pick it up.

Pericoperez

23 de abr. de 2012

This was my second time buying at Frank Kent. Sheri and all the staff involved were very friendly and made the process nice and easy. There is a Honda dealer about 6 miles from my house; I drove about 20 miles to Frank Kent because of the good experience on my previous new Honda vehicle

papaalex

20 de abr. de 2012

I travelled all the way from Houston to Fort Worth to purchase my 2012 Honda CRV. Sheri (internet manager) was very helpfull during my internet inquiry from start until I got my keys to my car. I initially started with preowned but decided to get brand new instead. I highly recomend this dealership for all Texans who are willing to go out of their way to visit Fort Worth. It will be WORTH it, and dont forget to look for Sheri she can take care of preowned and brand new purchases.

hcervantes28

13 de abr. de 2012

We were very pleased with the entire experience of purchasing a car. Immediately we were greeted with the BEST customer service I have ever received at a dealership. Sheri made it very easy to ask questions, gets answers and walked us through the entire process like if we were family. I will be recommending people to go see her and this dealership. We were given straight answers and no run around and even the finance guy was very helpful and friendly. We are very pleased with the entire process and they have found a new customer in us for all our future car needs. Thank you

BrianaG1981

13 de abr. de 2012

Everyone was very helpful in meeting all my needs with my new purchase. I was really pleased with everyone that I dealt with from first contact with Sherri online to the finance guy! I really appreciate them.

mboelter

13 de abr. de 2012

Sheri Ballard provided great customer service experience during my recent purchase of a 2011 honda accord. I would highly recommend Sheri, Internet Sales, to anyone.

curifin

12 de abr. de 2012

Great Service,The pricing on the "internet pricing" is a little misleading as it does not include what the dealership considers "dealer adds". So for example, the friendly price quote I received via internet went up by 3 thousand dollars on the actual car they showed me. That is a pretty big jump. The salespeople are excellent and the dealership is nice but just be aware that the price quote that you get does not include many of the various items actually on the car. I understand the concept and their email does state that the quote does not include customer added dealer accessories, but it would be helpful if they were a little more specific in stating what was actually on the vehicle on which they were quoting a price.

newhondafan

28 de mar. de 2012

Best Car-Buying Experience Ever! First new car (2012 Honda Civic), have always purchased used, but will never leave this dealership! From initial contact via email, to telephone conversations, to the showroom floor, I had a seamless experience on my way out the door in my brand new car! Thanks Everyone!

Zureikat

27 de mar. de 2012

It was a wonderful overall experience working with David. We've been exchanging e-mails for sometime, initially we wanted to purchase a Pilot 4X4 Touring; however, after some sole searching and seeing our requirements we changed our selection to a van and we opted to go with 2012 Odyssey Touring Elite. David was on top of it, in fact, he had the Pilot ready to go on-hold for us just in case we have a change of heart.I arrived at the dealership and saw the Odyssey Elite on the show room floor ready to go, I spoke with David and told him that's exactly what I wanted and from there it was history.

HollandBurt

14 de mar. de 2012

Child care specialist: Start with the refreshing open air office causing one to soon forget that you are purchasing a car as you are taken to the Restaurant for fellowship of the most interesting conversation. You can not see, but there is an army of professional loan agents beating on the doors of banks explaining that you are the most credit worthy risk this side of Mark Cuban. All you can seeis the NEXT cup of splendidly blended coffee keeping company with (for me) a chicken salad that could feed bigfoot. Then whisked away to a quiet room to sit in a chair that I wanted to steal.(Yea, its that comfortable.) In-between thank you and I will have the car washed, suddenly I realized that I had just bought a car. .really? Gleaming is my Honda Accord, beaming is its new owner (yes, that would be me.) Now, it was not a dream:It was more like: This is my watch, my name is David, I WILL over pamper you till Drive off today with your new cool car (yes the writer is old) this will not take long They did everything down to a self-esteem Injection. Wow, the way it used to beKina like walking out the big doors a long time ago for recess. Thank you David.

Nathan and Laura

8 de mar. de 2012

We totally had a wonderful and positive experience. It was low pressure (we already knew what we wanted so that part went really quick). We are impressed with the quality of the car and the price being so reasonable. So happy with the decision. Sherry was super nice, and made us feel very comfortable and easy. The whole process was very quick, they didn't take very long at all to get all the paperwork done and the buying process went quick simply and painless. Definitely would recommend all friends and family and anyone to Frank Kent Honda. We will definitely come back for future business. Thanks for the great experience.

r_godithi

8 de mar. de 2012

1) Price was competitive.2) No back and forth game with the Price including the Trade-in.3) Sheri was especially very helpful in helping our daughter cleanup our old car while I was completing the paper work in the office. That was very nice of her and she ended up staying late.4) Travis was very informative and explained all my options with reference to financing and other add-on services.5) I just wished this specific dealership was closer to where I live :)

Theresa1953

7 de mar. de 2012

I was very pleased with the help I received from Sheri at Frank Kent Honda and she was the best salesperson I have ever worked with. She was not pushy and was very friendly and helpful showing me cars that I could get for my daughter, and she explained all the features and that the Honda Civic's were rated #1 for safety - which helped me decide to purchase the car for my daughter. And, my daughter loves her new car!!

Cathleen1976

3 de mar. de 2012

She was great in dealing with me via internet. She was not over bearing and when I was ready...I just let her know. I knew what I wanted and so I was pretty fast when I was ready to close the deal. Patrick was also great. He saved me a lot in financing. I was already pre approved before I came, but he got me 3 points lower. Both were easy to work with. Both I would recommend.

mokdaman

2 de mar. de 2012

Great used car buying experience. Sheri Ballard was a pleasure to work with and made my buying experience extremely easy! She was the only North Texas Honda salesperson that actually read my request and dealt with me over email. It really meant alot to have a salesperson who listens to the customer. She provided me with several car options that fit my needs and when I decided to buy, she made the sales transaction the easiest that I have ever experienced. I would recommend Frank Kent Honda to anyone looking for a quality auto without any sales hassle. Thanks for a great experience.

jryoungs0624

1 de mar. de 2012

Best experience I've ever had in purchasing and leasing a new car! David was great, very friendly and helpful. Frank Kent has earned our business and was well worth the drive.

KSW

28 de feb. de 2012

I had been looking for that "diamond" in the ruff since last December and had delt with dealerships in Richardson, McKinney, Plano and Frisco. Although I had good impressions with all of the above Honda dealerships none of them were humble to the point of really wanting to listen or help. That was not the experience we had with Frank Kent Honda. I want to commend the management of Frank Kent Honda on their wisdom to have quality individual for their customers to work with. My husband and I purchased a used car and had the privilage to work with Randy Boyd, Sheri Ballard and Patrick Bradley. We had a wonderful experience and found the diamond we were looking for and enjoyed the whole buying experience. I will recommend Frank Kent Honda to anyone that I know is looking for a car.

lawtonseal

26 de feb. de 2012

We previously had a good experience with Frank Kent in November of 2003 and then some very bad experiences trying to replace our 2004 Honda Pilot from 2008 - 2010. So we bought other cars, to include another Honda Pilot from another dealer. For the sake of completion, as many other dealers and manufacturers were included, I once again called on Frank Kent when we were seeking another car in late 2011. To my GREAT surprise David Supercinski dealt with us in a simple, straight forward manner and delivered a acceptable price on an automobile that we wanted. David restored our faith in Frank Kent Honda. We hope the service team is a good as the sales force.

MONICAG5

26 de feb. de 2012

GREAT JOB DAVID!!!!!!!! i had a great experience i have bought other cars before and it has always been a big and ugly hassle this was nothing like that..i made the trip from south Texas to purchase my car and i would do it again

brandonlsuboy

25 de feb. de 2012

My wife & I bought a used Civic from Frank Kent recently. We both agreed this was the most pleasant dealership from sales to financing! Sheri & Travis were unbelievably helpful & kind. By far was this the best experience buying a vehicle we have ever had. Would recommend Frank Kent to Jesus!

Wkcameron

24 de feb. de 2012

Getting our 2011 Honda Element has been the best experience we've ever had with purchasing a car. Customer service was great from day one to when we drove away with our new car. Sheri Ballard went above and beyond to make our experience fantastic. We will definitely recommend Frank Kent Honda to anyone wanting to buy a new or used Honda.

zch96

24 de feb. de 2012

Sheri was great to work with! She was polite and communicated with me as a friend and person not just someone who wanted to buy a car. The rest of the staff that I spoke with were polite, accommodating.

ShelbyH

24 de feb. de 2012

I ended up working with David and Kelly due to convenience. They were both wonderful to work with and made the new vehicle purchase a pleasure. The staff at Frank Kent truly seem to want your business and are extremely willing to accommodate individual needs. Look forward to doing business with them again.

Mbarnesd1

24 de feb. de 2012

Sheri was very helpful, she and the other staff we worked with exceeded our expectations. It was one of the best no hastle car purchases we made in a long time.

onedrifter

19 de feb. de 2012

Dear Sirs: February 19, 2012 As far new Car Sales, Frank Kent Honda has exceeded any other Dealership that I have dealt with. They are the most Professional, Courteous, Honest, Fair and Reliable Dealership that I have had the Pleasure to work with. They actually have the Best Interests of the Consumer at heart and make what could be a very stressful situation, a stress-free and pleasant experience. I have dealt with Finance Manager Vito Ciraci Jr. and Internet Sales Manager, David Supercinski. Each of them has been Great! This Dealership excels in all aspects from Sales, Finance & not to mention to see a TEAM work like a well oiled machine, Lyman King Sales Manager is a seasoned professional that I look forward to dealing with again in the future & sending anyone I come in contact with that is in the market for a new Honda. I'd like to express my gratitude to Frank Kent Honda and would like to commend General Manager, Brian Deaver, for putting together a very professional Sales, Finance & Management staff. Being in the wholesale automobile business for 30 years it is a very daunting task for me to enter into a new car dealership and get the respect that I am looking for when I am buying my personal car. Having purchased my first 2009 Honda Civic EX from John Eagle Honda, in Dallas after going to Huggins Honda and being disrespected and being told I should buy something I did not want, as I wanted a 2009 body style Honda Civic EX Black 5 speed. When I saw the 2012 Honda Civic SI I knew that I had to have one. I started in September 2011, and again found myself at Huggins Honda being it is close to me and once again I have been extremely dissatisfied. I get inundated with e-mails from some girl named Ashley from the Internet sales department asking me if I am still interested in the 2012 Honda Civic, If she would bother looking at my paperwork she would know that I was looking for a SI not just a Civic EX. I also was in contact with a man named Greg Roye; he has got to be the most difficult man to get in contact with. I get no return calls and never got a definitive answer on when the 2012 SI's would be arriving or what the problem was in getting them. So you can be sure there is no competition from Huggins Honda On the other hand in dealing with Sales Manager, David Supercinski, I was EXTREAMLY pleased with his performance as a seasoned Sales Manager...Your Dealership is well designed great decor, many things to make customers comfortable, from great coffee, to a dog park you have far excelled in building a great environment for potential customers to feel safe and at home while making their second largest purchase they will be making in their lifetime. I have already told many of my clients about your (what I call your dealership) (HONDA MINI CITY) It truly is a mini city... Everyone that is employed at Frank Kent Honda, I am sure they are proud to be a part of such a great family. I look forward to a great relationship with everyone at Frank Kent Honda as I am sure I will be back for my next new Honda, and you can be sure I will be sending everyone that I know is looking for a new car to your establishment. Sincerely Mr. Michael Mahon & Mrs. Lisa Mahon

Crosstour Proud

18 de feb. de 2012

Thanks to everyone at Frank Kent Honda. My buying experience was handled professionally with a minimum of hassle and stress. Sheri Ballard could not have been more attentive and supportive my new Crosstour was found exactly as I has requested and delivered in pristine condition. Follow-up has been thoughtful and caring regarding my satisfaction and understanding of all features and functionality of my Honda.

harrisk

17 de feb. de 2012

In looking for a pre.owned vehicle I had several bad experiences. As a police officer in another city, I tried a dealership many other officers used exclusively. I had even used them in the past as well. It was such a bad experience that I will not be returning to them. On the other hand, Sheri and the Frank Kent crew provided a low stress, pleasant environment. She was helpful and friendly without being pushy. There were no hidden agendas with her sales and she had a genuineness you do not see in this business often. The car has been great and was represented well on the website. I am just happy I got to it first. Thanks Sheri!

tneathery

16 de feb. de 2012

Outstanding experience. Sheri Ballard did an outstanding job helping us with the purchase of our new Pilot. No games or run around. I have not enjoyed the car buying process in the past, but from now on Sheri and Frank Kent have my business.

jacksonjlj

16 de feb. de 2012

My buying experience could not have been any easier or handled more professionally. Thanks to Sheri and the Costco Buying program, I purchased my second Honda with Frank Kent with even more ease than the first one. I would recommend Sheri and Frank Kent Honda to anyone. It was not the closest dealership, but certainly the most professional.

mamashelly

9 de feb. de 2012

It was a great experience all around, especially because the first car i bought turned out not to be the one i really wanted (not the saleperson's fault), and when i needed to change it a few weeks later, the transition was made as smoothly as possible, and now i love my car.

Laurel93087

7 de feb. de 2012

I went into the dealership only looking for a car. David was very friendly from the get go and let me drive every car that was in my price range. I ended up leaving with a 2012 Honda Fit that I love very much

kathij

3 de feb. de 2012

I had been trying to buy a 4WD SUV for almost 6 weeks and was having an absolutely horrific experience with other dealerships. I am a single woman, widowed, and the treatment I received was appalling - one salesman wouldn't talk with me and actually told me to come back with my husband. I found a vehicle on-line located at Frank Kent Honda Dealership that looked to fit my needs. I made an internet inquiry and received a prompt reply from Sheri Ballard. I'm embarrassed to say I was slightly rude, being more than a little cynical from trying to deal with those other dealerships. Ms. Ballard was immediately warm and reassuring. I drove 40 miles to see the vehicle. Sheri was a delight. She is warm, caring, and put me completely at ease. She treated me like an intelligent, capable human being - something that was lacking in the other dealerships I had talked with. She is smart, and extremely thorough when showing me the many features of the car and we quickly came to an agreement on price and I completed the sale. What a breath of fresh air! The Frank Kent Dealership is extraordinary in every way. The showroom is clean and comfortable, with a full service snack bar that deserves a bigger name - maybe call it a restaraunt? I was given a free meal, and customers are also given access to the internet while they wait. Everyone I came into contact with was unbelievably friendly, warm smiles, asking if I'd been helped but not pesteringly. The service department was incredibly fast and professional, adding my roof rack and ski attachments and cleaning the vehicle for me AND filling the tank before I left and in record time.THIS IS THE WAY CARS SHOULD BE SOLD. ALL dealerships should fashion themselves after Frank Kent. It was such an easy, pleasant experience I quickly posted about it on my Facebook page and I've been telling all my friends what an awesome experience I had, made better only because the 2011 CR-V EX-L/NAV 4WD I bought drives like a dream and has safely delivered me to my destination in Colorado during the worst snow storm of the year. Thank you Sheri Ballard and everyone at Frank Kent Dealership - you ROCK!!!!! The only thing I can suggest is - give Sheri a raise - I don't know what she makes but she is a gem and truely exceptional.

mankee

13 de ene. de 2012

My review of Frank Kent Honda:The sales representative Sheri Ballard was professional and has sold me two Honda's.I have purchased three Hondas from Frank Kent Honda over six years.I would never purchase a car anywhere else. Excellent service in all departments. Terrific staff!I highly recommend Frank Kent Honda.Warm Regards,Laurel Damico

fenterl

9 de ene. de 2012

Customer service was exceptional from the first email on (including follow up calls after my purchase to ensure my satisfation). My salesman stayed late on several days to accommadate my work schedule as well. Price was very fair and not much pressure to buy or even add things on.

court13mey

8 de ene. de 2012

There were other dealerships and sales representatives that we previously tried working with, and the experience was completely unparalleled. We felt like Sheri Ballard heard our need, and did everything in her power to meet it. We had a much better experience working with this dealership.

mrivasa

5 de ene. de 2012

The whole experience of buying this used vehicle was good. Since the first call the employees from Frank Kent Honda were very friendly. They were not pushing or rushing salespeople. They just helped me get a good deal. Definitely I'll recommend this dealer to anybody.

pilotdunn

5 de ene. de 2012

She analyzed our situation and recognized what we were wanting to accomplish and what our need was. She focused on satisfying that need in a pleasant and friendly way. We can find no fault with her courtesy and service. We can only hope that the standard she set will be supported and continued by the service and consideration of the dealership over time.

judyofthefort

5 de ene. de 2012

We had such a fantastic experience working with Sheri Ballard. She is a true professional in every way. She didn't put any pressure on us to purchase this Honda. She was worked with us and made sure this is exactly what we wanted to do. At my age I have worked many times with car sales people and Sheri is at the top of the list. I sure hope she stays with Frank Kent since this is my second used Honda I have purchased from them. They are the best in the industry. I have gone to other dealerships and seen the competition. They are head and shoulders above the rest in EVERY department. Sheri is a real asset to Frank Kent and I will always deal with Frank Kent and Sheri. Thanks so much for this wonderful Honda and making this transaction so painless. Gene and Judy Reed

JJanyYg

5 de ene. de 2012

I did a good deal of research on our upcoming purchase and made several contacts to set up appointments to look at Honda Pilots. Of every dealer that I spoke with, Sheri was the most professional and most helpful person that I came across. She understood that she was not going to be able to sell me a vehicle made forcing me into a sell. She was more concerned with me being happy about my decision. I had scheduled appoints with dealers across Fort Worth and Dallas. Sheri was originally one of my later appointments but because of her patience and clarity on the phone and her willingness to not play games when it came to price, I made sure to make her my first stop. The entire experience with her was pleasant from beginning to end. Sheri took care of us and understood that our time was just as important as the purchase that we were making. I would absolutely recommend to friends, co-workers and family to make Sheri their first stop when making their next vehicle purchase.

boopathi_d

4 de ene. de 2012

Worked with David over phone for price & the car. Went to the dealership & test drove the car (CR-V). David detailed us more than we required to know about the car & buying. It was great experience working with David & Frank Kent. Also worked with Vito for financing, the experience with him also was good.

alor_dishary

1 de ene. de 2012

David is good person and entire negotiation was done through email. He offered good price and we test drove and signed the deal.We went to buy on Odyssey and end up buying two. My friend went with me also bought Odyssey.

Sequoia lover

30 de dic. de 2011

This dealership really knows how to treat a customer. When I called they said they would have it waiting for us... only delay is that someone else was test driving MY CAR when i got there (lol). We were expecting the same long drawn out back & forth process, but we knew what we could afford and what we needed for our trade. since we got there at noon & had not eaten yet, they even bought us lunce in their Cafe while we waited on the make-ready. I would highly recommend this dealership to anyone that asked.

smastbrook

27 de dic. de 2011

David Supercinski spent a great deal of time explaining the CRV models and options. I was very comfortable with his knowledge, his experience, and his readiness to answer my questions to make sure I'm satisfied. He's a great salesperson and I give him an A+++. He was very professional as well as the entire staff of Frank Kent, from the Receptionist to the Make Ready Dept.I love my new CRV and would purchase another vehicle from Frank Kent in the future. Overall my buying experience with Frank Kent was a pleasure and I'm glad I was able to purchase my CRV from such a quality dealership. I've purchased 3 new cars in previous years and this by far was the most pleasant experience.

EEdmondson

27 de dic. de 2011

Second car purchased from this dealership and from this sales person. Top notch. highly recommend this dealership. Sheri is an asset to the dealership, great sale person to work with.

pgstockton

26 de dic. de 2011

We have been Honda fans for over 20 years, and Kent Honda has been our service dealership for the past 10. In 2010, we bought two new cars from Kenny Merrit. He made sure our experience was positive and our car needs fulfilled; we were very pleased and impressed with Kenny.We were recently in the market for used cars, and Kenny referred us to Sheri Ballard; we loved working with her. Sheri listened to what we wanted and was very quick to provide options based on our needs. She was very courtious and positive, and we felt that she genuinely cared about our car buying experience.We are proud to say Kent Honda is a part of our family.

heatherdjamieson

24 de dic. de 2011

I have to say that every bump that we hit Sheri was determined and more than happy to assist me in finding the car that was right for me. She was very positive, optimistic and just as determined as I was to find the right vehicle for me, and that made my experience even more worth it. Even when I lost hope in finding a vehicle due to credit issues, Sheri never lost faith and kept me going. Sure enough she was right and I get to bring in the New Year with my Honda Hybrid! Thank you Sheri for making my experience so memorable, and so worth the wait.As for the rest of the personal, I have to say the man that assisted with my loan documents went above and beyond also. My little nephew happens to have a rock fetish (he's 5) and it was so sweet that he gave my nephew one of his rocks and only asked that James put eyes on his rock too. People tend to forget about children during sales but neither of them did, and it made me feel like we were welcomed, appreciated and not just "Another Buyer".I proudly have my Hybrid and he has his pet Rock which he btw named it Hondy lol.Great job and thanks again to everyone at Honda but especially Sheri Ballard. May God bless you this holiday season, for you were a blessing to me!Heather D. Jamieson

treblemaker45

23 de dic. de 2011

The price on the car was the best we found in the metroplex. The customer service was excellent. We were greeted the minute we walked in the door and speaking with the sales man within two or three minutes. He was extremely friendly and helpful. He answered all of the questions we had and even the ones we didn't think to ask. He helped me personalize the car (setting door locks and radio presets). Overall, I had a very positive experience here and would/will recommend this dealership to people that I know.

Brian.Hicks

23 de dic. de 2011

I can't say much about Customer Service or Quality of Work, since I've never used Frank Kent before. I know my family recommends this dealership and has had positive experiences there. I bought a used car and Sherri helped me through the process. She was patient, helpful and helped me keep all of my options straight. (There were a lot of choices and I had difficulty keeping in mind which car had what.) Overall, it was a positive experience and I would recommend Sherri and Frank Kent to anyone.

Fgsanchez319

22 de dic. de 2011

Great service, took the time to show me my options and have me time to think and pray on it. Just loved her!! Thanks Sheri

hdkim1973

29 de nov. de 2011

Excellent sales associate. Very knowledgable about vehicle features. No pressure during negotiations. Met our needs in all areas. Financing was fast and easy. Highly recommended.

Tim Anfin

28 de nov. de 2011

Did a good job in finding us a car in our price zone. Was able to have what we wanted and able to pickup the next day.

smoh

22 de nov. de 2011

One of my friend recommended this dealership and dealer Craig Thompson. They provided me a wonderful experience to have my second Odyssey. I strongly recommend this dealership and Craig to anyone who are willing to buy a used or certified car.

pmodrow1

22 de nov. de 2011

By far the easiest car buying experience I've ever had. Craig, Randy and the whole team were easy to deal with and very low pressure. I drove from Mckinney becuase they had the car I wanted and it was well worth the drive. I would definatley recommend buying a car from this dealership. Keep up the great work. Thanks

Watkins

20 de nov. de 2011

I purchased my new 2012 Honda Accord from Frank Kent Honda. Sheri Ballard provided me with excellent customer service. She was honest and very knowledgeable. I must say she is genuinely compassionate about her profession. I can truly say that Sheri is an asset to Frank Kent Honda. I will definitely recommend this dealership to my colleagues and friends. Thanks again Sheri :) :)

AmandaWhalen

18 de nov. de 2011

Sheri and the Frank Kent team are wonderful. This was my third experience in leasing a vehicle from Frank Kent. Sheri, as always, was friendly, kind and easy to talk to. I am glad I have such a trusted dealership so close by.

townercow

17 de nov. de 2011

I visited Frank Kent to inquire about the Costco price program. I met with Sheri Ballard and she was upfront and gave me the Costco price. The color I wanted was not available but she told me she might have the color I wanted coming in on a tradein. In a couple of days she called when the car was available and after seeing it we quickly agreed on the price. This is the third Honda I have bought from this dealership and I highly recommend them and Sheri Ballard.

J BLACKWELL

14 de nov. de 2011

VERY GOOD EXPERIENCE. SALES AGENT DISPLAYED EXCELLENT KNOWLEDGE OF EACH VEHICLE AND FINE DETAILED INFORMATION ABOUT THR ONE I FINALLY PURCHASED. ALREADY HAVE RECOMMENDED YOUR DEALERSHIP AND THAT PARTICULAR SALESPERSON TO SEVERAL OF MY FELLOW THERAPISTS/COWORKERS.

Pilot buyer

10 de nov. de 2011

Randy Boyd, the internet manager, was easy to deal and communicate with. He helped me arrange long distance shipping and was always available to answer questions and communicate the time line. Vehicle arrived on time and in good condition. Thanks to Frank Kent HOndaatje.

rictan007

5 de nov. de 2011

I really like Sheri Ballard, due to the fact that she is really friendly,honest ,straight to the point and the most is her service it's really count. without service people will walk away. but because she has that kind of service,that the real reason i brought the car. thank you.

bstrait1

2 de nov. de 2011

Words can not describe what an actual joy it was to work with Romah and Oliver on the purchase of my mother's 2011 Honda CRV. I would recommend these 2 sales people foranything. Great to work with people understanding what your needs are and making everything happen in such a smooth manner.thank you, Ludell Arber

dennisrtx

28 de oct. de 2011

Dave S. was very professional and fair. The new dealership was GREAT! The new car prep was beautiful and the new car instructions were very good and helpfull.Great job there Super Dave and I will come back again for our 3rd. car from you!

taylop

26 de oct. de 2011

I felt overall the experience was great, the salesmen we had was very conscience of our needs and met them all. The dealership was well thought out and even had a restuarant, that was really nice.

coachgifford

25 de oct. de 2011

I really felt like a valued customer as soon as I talked to Sheri on the phone concerning an internet sale. I came into the dealership, was treated well, got the car I wanted in a timely manner and was satisfied with the overall process. I would highly recommend Frank Kent and Sheri to my friends and co-workers.

dh4903

25 de oct. de 2011

Third car from this dealer. David the internet manager was very helpful, no games, and the price was exactly what he told me online. Travis did the paperwork and he was thorough, not pushy, and I love my new Crosstour.

ddd132003

22 de oct. de 2011

This dealership was great because the staff was friendly, knowledgeable, and willing to work with our finances. Also, the sales person, David was detail oriented and that served as a plus.

dlnash

20 de oct. de 2011

I took my 2003 Accord in for a recall on my ignition switch and I was asked if I had anymore problems with my vehicle. I then informed him that the car was not starting as smoothly as it use to. He then informed me that he would have it checked out but I would be charged $101.00 that would be applied to any repairs that I needed. I thought the charge was a little steep but I was willing to pay it for peace of mind concerning the car. After an hour and 15 min wait he gave list of repairs that I needed for the vehicle. I decided to have a leak repaired that according to him would cost me $115.00 and decided to take care of the other repairs later. About 50 minutes later returned with a bill for $235.00. I told him that I was being over charged because the cost of my repair was $115.00. He then told me that the $101.00 that I agreed to pay would be used to discount a future repair because the leak I had repaired was not the reason I had the vehicle checked out. I then told him that it was my understanding that the $101.00 would be applied to something I had repaired not to a discount on future repairs. He then implied that he would was going to speak with management and see if he could help me out with the cost. He left and returned with a bill for $205.00 and acted like he was doing me a favor. I saved myself the stress and the embarrisment of arguing in front of the pregnet cashier, paid the money, and left the location never to return again. I was scammed for a 100 dollars but Frank Kent will miss out on Thousands in future sales that could have been used to pay for that nice new facility my slimmy service rep bragged so much about.

Ginabafaro

18 de oct. de 2011

I have purchased Hondas from this dealership 3 times & have always been satisfied with both the treatment I received & the cars. I am very happy with my most recent experience. My saleman was very patient & knowledgeable which aided me in choosing the right car for me.

phydeauxe2004

17 de oct. de 2011

I bought a used 2004 Chevrolet Suburban. I am a single father with four kids so I had my hesitations before purchasing a used vehicle. I actually found the transaction to be easy and an overall good experience at Frank Kent Honda Used Car sales. The sales consultant I dealt with was Mike Dougherty, who went above and beyond to meet my expectations. During the test drive he mentioned that Frank Kent "would rather lose money on a solid vehicle than to make money on a bad one." I initially just brushed it off as a normal sales pitch but was convinced otherwise when an issue with the Suburban came up after taking the Suburban home. The issue was fixed and addressed immediately. I would definitely buy another used vehicle from Frank Kent Honda and would recommend others to do so also. Just ask for Mike Dougherty. Thanks Mike, my four kids love the Suburban!

saravusa

15 de oct. de 2011

My experience with this dealership employees I dealt with was great, most importantly sales team keep up their words. I would recommend this dealership for any vehicle purchase.

097909900

15 de oct. de 2011

I want to thank Sheri Ballard at Frank Kent Honda for her excellent service getting me into a new 2012 Honda Civic. Sheri is warm and professional, and even offered to come to Dallas to pick me up. She is an asset to your team, and I will pass her name on to anyone I know in the market for a Honda. My whole Frank Kent experience was a pleasure, and I love my new vehicle! Thank you!

randy1tx

10 de oct. de 2011

Bought my Mom a new vehicle there and everyone was very professional and courteous. The sales person did a great job explaining everything to us and all our options

james10

2 de oct. de 2011

Frank Kent is a great Dealership to do business with. I purchased a 2011 Honda Accord and a 2012 Civic. Our experience with the purcahse of the cars was a great experience and our salesman Jason Kruis was excellent. I highly recommend Jason, he has been the best salesman that I have ever dealt with. Very friendly, not pushy and a pleasure to work with. Also worked with Vito in Finance, he was awesome as well. Frank Kent is a great dealership with great customer service and friendly staff. Great Job Frank Kent and Jason.

JimElder3

1 de oct. de 2011

I had a fantastic experience.I needed a replacement car fast. I contacted Mr. Bourland and later that day we were sitting down discusing terms. I got a great deal on a very well maintained pre-owned vehicle. Both Mr. Bourland and Ms. Evans really went to bat for me with financing and helping me when I really needed it. I am so appreciateive to them and to everyone at Frank Kent Honda who helped my in my time of need.I can not recommend this dealership and this sales team strongly enough. If you want an amazing new car, or if you find yourself in a time of need, please visit Frank Kent Honda.

cpruett

28 de sep. de 2011

Super friendly sales staff, would definetly buy from here again. It was a long drive to the dealership but their knowledge and inventory made it worth the trip. Very competitively priced.

bmpf

28 de sep. de 2011

Forest Smith was the perfect new car sales person...knowledgeable personable, intelligent, patient, and an advocate for the buyer to the management. Dealership was superb with no hidden promises or charges. They really delivered on every conceiveable step of the way from Forest/sales to the credit department to the final delivery. Certainly miles and miles above the other local Honda dealers. Save yourself the trouble and just shop Frank Kent Honda.

T36pyS

26 de sep. de 2011

I came to Frank Kent Honda dealership to look at new cars. I really didn't intend to buy that day. I owned a 1997 Honda Accord, bought it brand new, a basic model, gave great mileage, 400 miles to a tank(!), but I was ready to buy a new car. I heard about Jerry through my credit union so I decided to take a drive over there and look around. Within a few minutes of browsing around on my own, Jerry Wofford came out and showed me the Civic I was kind of interested in. He was very friendly and I was very comfortable dealing with him right from the start. He offered to take me for a test drive so out we went. He pointed out quite a few features on the vehicle, even had a moonroof. I thought I would be nervous because I hadn't bought a new car in fourteen years and these new ones had all this technology on them that mine didn't, but Jerry made me feel comfortable with the car right away. I knew then that I was going to buy the car, so when we got back to the dealership, we sat down and talked the sale. I was very pleased that Jerry was not the least bit pushy and everything went so smoothly the experience didn't even feel like I was buying a car. I never felt any stress during the process. Other dealerships always pressured me, so for two years I kept putting off buying a new car and finally decided on Frank Kent Honda, and I'm glad I did. I had the best experience I've ever had buying a car. I can definitely recommend these people and would buy from them again. Thank you Jerry! I also had a good experience with Travis Houser. Thank you all.

txdenton

23 de sep. de 2011

I inquired the Odyssey through internet. I went into the Frank Kent Motor Co site and watched their founder and brief history of company and made me to check into it. Then David Supercinski called me indicating from my internet inquiry and we made an appointment. David was friendly and courteous and never pressured on us. It was a pleasant sales experience with David. As far as the price, I don't know if I got a great deal as we used to get a very good price in the past as my husband used to work at dealership. Finance man Travis made us very tired. I know he was doing his job but... I do recommend David as salesman to others from our experience. We are impressed with Dealership.

jnjwillis

23 de sep. de 2011

Once we decided to purchase a mini-van, we started doing our research. My husband was set on a Honda based on feedback from friends who are owners. I compared opinions with online info using the USAA Car Buying Service. We were referred to five dealers in our area who were given our contact info. We received phone calls and general emails from three dealerships, but Sheri Ballard was first to respond (within in 12 hours) with the specific information we requested. From that point on, it was no contest. While others depended upon email only or just left voice messages, Sheri followed through by answering our questions directly, especially about pricing. By the time we entered the showroom at Frank Kent, we already knew what we wanted and how much we wanted to spend. We had reservations due to a couple of unpleasant car-buying experiences in the past. My husband's plan was simple: if they push us to buy any vehicle or product we don't want, in any way, we're out the door. That was never a problem. Sheri was true to her word at every turn. She was open and shared information freely, she listened to what we were saying about our needs/likes/dislikes, she worked to get the van we wanted in the color we wanted, and best of all, she never pressured us. She introduced us to Romah O Pugh who was equally friendly and offered to help us in any way. Whether by phone, email or in person, she communicated clearly and respectfully. She always greeted us with a smile. When our vehicle arrived and we couldn't pick it up on Thursday as we planned (we had the first thunderstorm in North TX since I don't remember when), Sheri didn't panick or push, but patiently suggested we come in on Saturday morning since that seemed to fit our schedule. We actually came in on Saturday afternoon (couldn't miss the TCU game) with our three kids, who she checked on while we closed the deal. During the entire process, we never second-guessed our choice of dealer. We've owned 11 vehicles, new and used, and worked with seven or eight dealers. Working with Sheri Ballard and friends at Frank Kent was the best car-buying experience we've had in over 20 years of working with dealers in Texas and Louisiana.

wyatt314

22 de sep. de 2011

I was very pleased with my experience at Frank Kent Honda. I found an used vehicle (2008 Honda Civic EX-L) I was interested in on the USAA Car Buying Service (internet sales). Fifteen minutes after I sent a message that I was interested in the car, Tad Grubb (Pre-Owned Internet Sales Manager) called me and we set up an appointment for the next morning. I sent him an email later in the day asking to see the Carfax and he promptly responded that he would have it the next morning. I arrived at the dealership with my sister (long-time Civic owner) and Tad was there waiting with the keys. We went for a test drive. He was friendly and informative about the car during the test drive. He answered my questions and my sister's compentently. We came back to the dealership and checked out the body, tires, etc. The vehicle looked great. Then we talked price. He gave me a price, I countered and he went to check with his boss. He was able to get me the price I wanted right away. He had the vehicle washed again and temporary tags put on. Everything took about two hours. It was the best car-buying experience I've ever had. I did not feel like I was being jerked around at all. Tad was friendly, helpful, and straight forward. I would defintely recommend this dealership and this dealer.

debkoos

21 de sep. de 2011

Frank Kent Honda is the best dealership I have ever worked with. I would highly recommend them. I received excellent service and was treated very fairly. They met my price range and did the work they promised in a timely manner.

MAVKram

20 de sep. de 2011

Before going to this dealer, I contacted several dealers on the CRV model, options, and color that I wanted. I asked each to give me a detailed listing of all prices/fees and even tax and I wanted the final quote to have the total drive out cost. David Supercinski of Frank Kent Honda gave me the best quote -- but it was 60 miles from where I lived. I was afraid because there was one dealer that tried to do the bait and switch on me. Everything was well quoted and then at the last second he told me that the car I wanted just got sold! Others tried to not give me all the specifics and wanted me to test drive a car first. David was the easiest to deal with. He gave me a quote on everything I wanted and assured me that when I came there, everything will be the same. So I gambled (and prepared to look elsewhere if numbers looked different). It was great. He printed out all of our emails and showed me the numbers. I asked for clarifications and he happily obliged. He demonstrated the CRV -- it was the high end EX -- but I told him I'd like to see the LX that I asked for. He had no problem and we went looking at the different LX's. No pressure at all! Next came the finance guy, Brian. This is where it could get tense I thought. But he did not push any baloney frills that I've experienced from other dealers in the past. He did try to sell me an extended warranty. We haggled, he lowered the price and it was done. It was quick!!!! I had to leave early and my wife (it's her car) was left to bring it home. David took his time to demonstrate all the features in the car and told her to call him anytime for questions. So this is the best experience I've ever had in buying a car and I can happily recommend these people and would buy from them again. By the way, we brought our 4 yr old and she had a blast especially in their playroom.

katheryngray

16 de sep. de 2011

The best car buying experience I've ever had. David and the entire team was so friendly and very professional. David took the time to demonstrate the many features on my 2012 Accord without seeming to try to sell me a car. I truly enjoyed the entire process. I love my new Accord and will return to Frank Kent Honda when I'm ready for my next purchase.

waylon11

13 de sep. de 2011

I read that Frank Kent Honda received the award for service. I was not in a rush to buy a new car even though I planned to. The Friday afternoon on 8/19/11, I went to them just to check out the interior and exterior color combination. Mr. Jason Kruis walked to me and patiently answered all my questions and offered a test drive. During the test drive, he carefully reminded me the performance and handling that made Accord stands out. He didn't do a sales pitch the whole time but the way he treated me did the work for him. Good job, Jason! I ended up come back with my wife that evening to let her try the car, and then asked Jason if we could sit down to discuss a deal. Very respectful bargin process with him and later with Mr. Vito Ciroci. We drove the car away by 9pm happily. In less a month, Jason called me 3 times to make sure everything is fine with my car. Now I know why you guys got the award. Thank you Jason and Vito!

lberger

11 de sep. de 2011

When I visited Frank Kent Honda, I was only planning to see the Civic Coupe and drive it. There was only a limited number of 2012 Civic Coupes with automatic transmissions available at their dealership. However, when I drove the black EX-L, I knew I really wanted the car, although black was not my first choice. I was very impressed with how I was treated and how the transaction was conducted. I believe I received a very good trade-in price for my Acura RSX and that the total price I paid for the car was fair. I'm sure the dealership made money, but I walked away feeling that I made a good deal, too.Sheri and Mark were so helpful in explaining all the ins and outs of the car. It has a Navigation System and Satellite Radio, which I love.When I have bought cars in the past, I have not always been treated so well, being a woman. I appreciated the professionalism of the staff at Frank Kent Honda. Everyone with whom I came in contract was very friendly and helpful. The coffee was good, too !I completed this registraton, but when I got all the way to the end, you asked me to REGISTER you in my Contact List. WHY DID YOU NOT STATE THAT AT THE BEGINNING? When I hit submit, this email did not go through. I had to go back and register you in my Contact List and THEN RETYPE THIS AGAIN !That's REALLY DUMB to wait until I've completed the whole survey and THEN ask me to register.The only reason I returned was that I did appreciate what Sheri and Mark did to help me.

young22

8 de sep. de 2011

Sheri is GREAT!!!!! Good customer service. This is my fourth Honda. I plan to return if in need. If any of my friends need a new car, I am sending them to Sheri and Frank Kent.

bschwartz

5 de sep. de 2011

Professional, friendly, caring, and patient attitude on the part of Mr. Wolford (sales) and other staff. I have dealt with Frank Kent for years, and I would heartily recommend that dealership.

cchun

1 de sep. de 2011

Initial information was obtained through Internet sales and Dealership was friendly from the moment I stepped onto the lot. Sales person was very helpful and knowledgeable. Past car purchasing experiences were long and dragged out with alot of negotiating. Here at Frank Kent, we were done within minutes. Having the entertainment and comfortability for my family made my buying experience much easier. I will be recommending this dealership, and salesperson, to all associates.

Angela97

30 de ago. de 2011

I have a very good visit with David and I explained to him what exactly i wanted and he had it there, first and only car i drove on the lot:) Very impressed with the explanation of how everything worked on the car and what all it came with. I also did not have to request a carfax he providied it and explained everything on it, answered questions very professional, had a Wonderful experience and i would definatly recommend him/dealership to others that are looking for a car. Over all the experience with the wholeplace has been great! Awesome work!!! Thank you very much, One please customer:)

Aleciadelaney

29 de ago. de 2011

This dealership was amazing ranging from sales to finace it was the best experience I've had. I traded in my Toyota for a Honda best choice I made. Nothing was pushy and being a woman buying is hard as is, but Brian and the finace manager where so caring and giving me all my options, cars/SUVs and pricing. Believe me every car will come from Brian Herrera. I will follow him... Bar none best experience for my car buying needs. Thank you.

monicac25

25 de ago. de 2011

Great prices and customer service. Went in on a Fri evening and test drove the Honda Accord, an hour later I was driving it home.. This is my 2nd Honda Accord I have bought from Frank Kent. Love them.

Ojala

25 de ago. de 2011

I have been very happy with the entire car buying process from Sheri Ballard at Grank Kent. I contacted her over the internet for a quote and she replied promptly with a fair quote for the exact car my wife wanted. My wife and I arrived and Sheri made the process hassle free and easy. There were no surprises signing the finance paperwork and the vehicle was presented to us in perfect condition. Due to my experience shopping at Frank Kent with Ms. Ballard I have recommended to several friends to buy their Honda at Frank Kent from her.

LES0308

24 de ago. de 2011

There are 6 DFW Honda dealerships that are in closer proximity to where I live/work, however I chose the hour-long commute to Frank Kent Honda because of their willingness to work with me. I gave several local dealers the opportunity to meet my needs and hands down, Frank Kent far exceeded the others. I was provided with immediate feedback to my inquiries and they kept the lines of communication strong however I never felt pressured or uncomfortable with their sales team. Forrest Smith was an excellent representative of not only Frank Kent, but Honda as well. I am a repeat Honda buyer and will without a doubt give FK the first shot at my next car buying experience.

g503600

24 de ago. de 2011

Sheri Ballard was very responsive via my Internet inquiry and she worked hard to win the opportunity. I commend her for her focus, integrity and attitude.

ron1935

23 de ago. de 2011

As usual, my experience at Frank Kent Honda was outstanding. They are obviously determined to provide great customer service and it shows in all of the employees I dealt with.

bmpf

22 de ago. de 2011

I called first thing Monday morning and was given an appointment for later that same morning. Nick Wilson greeted me as soon as I drove in and was very efficient & professional in assessing the need for service. The wait was minimal(less than an hour) and Nick explained the results of the inspection very thoroughly. The only prolonged wait was to get the car back from the valet. Overall it was a very positive experience and I wouldn't hesitate to return there for any service needs.While I was waiting for the service to be completed, I looked at some of the new cars on the lot. The sales force was lacking in responsiveness (I had to track a salesman down myself) and didn't seem to interested in showing me what they all had.

bd1baird

17 de ago. de 2011

Romah Pugh went beyond my expectations, beyond just the sale - looking out of state for the Truck that I wanted, keeping me notified as to it's arrival, and status. Once the truck arrived, there were a few issues that were dealt with professionally, and fast. He went out of his way to make sure that I was not inconvenienced at all. I understood that the issues were nothing that he could foresee, and he has made sure everything was perfect for me, even after the sale. He didn't just drop me into the service dept, he stayed in constant contact, handling much of it personally. If you desire customer service with a smile, Romah is your man! Danny Dreyer in the service Dept. also did an excellent job of keeping me updated on the repair, and status of my truck. I will ask for him by name when taking my truck in for service, as he has a good understanding of customer needs and customer service.

zeilogrifo

17 de ago. de 2011

We bought our Honda Pilot 2 1/2 years ago, and think our Honda is the best vehicle we've ever owned. The service department takes care of our needs in an efficent and courteous manner. The waiting room is very comfortable with beverages and cafe if desired. Will Churchill,Bob Bourland,and all the men in the service department, have given us excellent service in dealing with our concerns. We received a $20.00 Anniversary gift certificate to be used towards any service and what a nice gesture!Thank you!C.Z.

bartonmc

16 de ago. de 2011

I hate the whole car-buying experience; however, I's have to say this was the best experience I've had with a new car purchase. Sheri went out of her way to make sure that all my questions were answered in a timely manner. Sheri's integrity, professionalism, and punctuality were like a breath of fresh air. I also appreciate that Sheri and Jeanine Evans, the Finance Director, both demonstrated a genuine respect for my time. Go see Sheri at Frank Kent Motor Company if you need a new or used vehicle.

bcrtx

15 de ago. de 2011

We have had our cars serviced at Frank Kent Honda for several years and received very good service. This is the first time we have purchased a new car there.Everything went smoothly with the selection and purchase. The sales rep did a great job.

Georgetoma

15 de ago. de 2011

Tiffany Ortiz was a very patient and persistent sales person and did everything she could to work with us to get a price we were comfortable with. She also took the time to sit with us in our new 2011 Honda pilot touring edition and explain all the features to us. That was nice. We would definitely recommend her and frank kent Honda to others.

susanimke

14 de ago. de 2011

This was my second car purchase with Frank Kent in the past few years. Sheri and her manager were gracious, not condescending to a female negotiating solo, and more than met my expectations. I went to see a Nissan Versa I knew was on the lot, but it had just sold. Sheri informed me of a low-milage Honda Fit "just in", and they negotiated a decent trade-in on my Saturn Vue (just when news was breaking about Saturn being cut loose from GM). Even offered to let me keep the car to go see another car nearby (one year earlier model, lower price)! Then extended that privilege to let me keep car overnight so my husband could drive it. (dealership in W. Ft. Worth, we live in NRH.)/ After I bought the car and came to pick it up, I learned she was personally out helping detail the care to get it ready~ Later, Sheri was the gracious point person to help me get 2nd set of keys from original owner (no small feat, since he'd had to forfeit the car due to financial hardship.) Two years later, still loving the Honda-- and would do business with FK and Sheri in a hearbeat! Susan Imke, Nurse Practitioner, North Richland Hills.

mike_susan_newton

14 de ago. de 2011

Sherri Ballard is an excellent salesperson. I have never had as much ease in purchasing a new vehicle as the experience we had with Sherri. The big deal to me is that she continues to follow up with us after the sale to make sure everything is going smoothly with our Honda. Great job Sherri!

abdulla09

13 de ago. de 2011

Excellent dealer and sales associate. Sheri worked very hard to make sure I'm happy with the price I was given. All my emails and calls were quickly responded to. They beat every other dealers offers. Overall great staff and prices, and I've already recommend to a few family and friends.

javier.riojas

13 de ago. de 2011

I was very happy with my sales experience Sheri Ballard is an excellent sales person. She listen to the customer and just made the whole shopping experience stress free

Larry Shepard

13 de ago. de 2011

Every thing was great so far.Havent any post new car needs as of yet.Sheri is very profffesionel sales person.I am glad I meet her and Frank Kent Auto.Graet people to work with.

rwmeek

12 de ago. de 2011

David was great. Worked with us on price, and the new car. No high pressure. Will recommend to anyone. Thanks we will be back. thanks again.

avi422k1

12 de ago. de 2011

There are dealers closer to my home than Frank Kent, but not of the same obvious quality and pride in service! It's a shame I had to travel the extra distance, but it was worth it! I left with the car I wanted, knowing I have a warm and trusting relationship with my sales person as well as the dealership's commitment to service. Thanks Sheri Ballard and Frank Kent!

dharp97

12 de ago. de 2011

Best car buying experience ever! Best customer service ever! I contacted Sheri via email and explained exactly what I was looking for in a car. Sheri was prompt with requested information, answering all my questions thoroughly. She was able to give me a total price including all requested accessories, tax, title, fees, etc... when other dealerships wanted to play games and would only give me the total price if I came into the dealership. Sheri was very polite and friendly. She understood my needs/wants and delivered flawlessly including having me "pre-qualify" for financing so that time at the dealership on closing day was kept short as I requested.We will be looking to purchase my husband a new car next year. We will most definitely be purchasing from Sheri at Frank Kent.

4queens

12 de ago. de 2011

I purchased my 2011 Honda Pilot from Frank Kent Honda a few months ago and have been nothing but impressed from the very first moment. My initial contact was via internet and worked with Sheri Ballard primarily via email and phone. Sheri worked very hard to answer all of my questions in a timely fashion and obtained the exact vehicle I wanted, even though it wasn't on the Frank Kent lot. I had some email contact from a salesperson at another Honda dealership and he was very unprofessional and would never give me a straight answer. I appreciated and valued Sheri's honest answers and straight forward pricing. She was very thorough in her explanations and yet still friendly. In short, I loved working with Sheri and absolutely enjoyed my car buying experience at Frank Kent. Even in follow-up care of my vehicle, all of the staff have been tremendously friendly and professional. I always feel welcome at Frank Kent and look forward to working with this dealership again in the future.

simonmaegus1

12 de ago. de 2011

Every car dealership I have visited in the past, they all acted very professionally and tried to put the best of their faces. However, at Frank Kent Honda, Sheri Ballard & Travis Houser took the quality customer service standards miles ahead. I found sincerity in their dealing. It was simply a smooth sailing buying a new car.Thank you Sheri & Travis! I will definitely refer more friends & family members to you. Have a blessed day!

etran

12 de ago. de 2011

Dear Frank Kent owners,I like to express my wonderful car buying experience at your dealership with the assistance of Sheri Ballard, she is very knowledgeable and professional throughout the process. In a period of about 2 months my family and friends brought 2 CRV and a Civic. Sheri made buying a new car easy and less stressful. I would definitely buy again at your dealership and also will recommend others. Keep up the good work Sheri!Regards,Eric Tran

shakercuda

12 de ago. de 2011

Frank Kent is the best Dealership in the US. We had a great experience with Sherri Ballard. We will buy again from Frank Kent and I hope you will to.

jwiles

12 de ago. de 2011

I cannot begin to tell you how easy and wonderful the experience was to buy a car fro this dealership and from David. I had been to two other dealerships (Honda) where I had bad experiences and even though Frank Kent was a drive for me (I'm live in Bedford), it was worth every minute.The after care is unbelieveable. I've got my first oil change at the dealership and the whole experience went smooth and stress free.I will definitely buy my next Honda from the David S. and Frank Kent, and would not think twice about referring them. I'm on my 4th Honda and won't drive anything else.

Grampy2004

12 de ago. de 2011

I finally bought at Frank Kent because i thought it to be a good deal.The staff was attentive,show room and shop were very clean.

DEid2002

12 de ago. de 2011

Have bought 5 cars from FK over the past ten years. I keep coming back for the service. Love the new facility for Honda. Thanks.

Mashford25

11 de ago. de 2011

The past four vehicles were with a different brand and my son had me come up to talk with Sheri. I was impressed with her knowledge, friendliness of all the staff. I am also ver happy wirh the service I have received from maintenance. I will continue to do business at Frank Kent Honda!

Larry Collier

11 de ago. de 2011

From the moment that I was introduced to Sheri, my experience was just great. She went out of her way to make sure that I was comfortable before we began our dialog regarding my need for Honda Accord. She present me with all the details about the Accord along with a test drive. When I decided to buy, the car I wanted was not on the lot. This dealer went to Houston to get the car I wanted. When it had an option that I wasn't particularly interested in, they offered it to me a cost. I WILL go to this dealer again when I'm ready to trade. . .

Simguy

11 de ago. de 2011

All through the initial search stage, Sheri always immediately answered our e-mails and internet inquiries. We told her exactly what we were looking for and she went out of her way to make sure we were happy with the car and the deal. She has continually followed up to make sure we are still very happy with the sale and the vehicle.Terry Smith, The Financial Advisor, worked with us through every step of the final purchase. He did let us know what other options, such as extened warrenty, maintenace plan, etc. was available but he let us make the decision and did not try to force us into anything we did not need or want.Since the sales AND service have been so great I've even asked Sheri to locate another Civic SI for another trade. Frank Kent, Sheri Ballard and Terry Smith have made me a believer that there are Car Sales and Service people that still believe in customer service!

tiendo_tx

11 de ago. de 2011

My wife and I have been purchased five new cars in the past 8 years. Two of them are from Sheri Ballard at Frank Kent Honda within last 18 months. Sheri is a very good salesperson and easy to dealt with. She is very professional and honest. I would definitely recommend my friends to her. She will be my to-go salesperson when it come to new car purchase again.

atariage

11 de ago. de 2011

Sheri Ballard was exceptional thru the buying experience, Frank Kent offered the lowest price around, their internet price was the true purchase price, plus TT&L.Sheri offered her low price and we signed the paperwork in and out in under 2 hrs. Have puchased 2 Honda Civic's 2010 and 2011 in the past 6 months. We will always buy from Frank Kent for our future car needs. What a great team!

dallaspatents

10 de ago. de 2011

This dealer had the best price of about 15 in my area, and I did not need to haggle to get it. The sales rep worked hard to get a car in the color I wanted. The deal went smooth and easy with no surprises.

Bgarton

9 de ago. de 2011

Everyone was very helpful before an when I got there. They helped me find my best deal. The same information I got via phone and Internet was correct great integrity in service. Finance officer was most helpful. It was a great day

hollyellman

8 de ago. de 2011

Bob Bourland, the salesman, went out of his way to help me get the car I wanted at a payment I could afford. This is the third car I have bought from him (my husband has also bought a car from Bob), and we will be back.

adrakeford

8 de ago. de 2011

I have to say this was by far my best car buying experience ever. I searched for a new vehicle via the internet and then the internet gods sent me the internet angel Sheri to watch over me and guide me to purchasing my new Honda Pilot. Sheri rapidly and consistently answered my email questions. Sheri is truly an attentive salesperson. Sheri was knowledgable about the vehicles. Sheri was patient in that I had several questions and she has answered them all even after the sale was complete and I left the dealership. Of course I cannot leave out Vito. Vito picked up where Sheri left off. Vito was also very attentive and answered my financing questions and was knowledgable regarding my extended warranty coverage and GAP questions. I could not have requested two better people to complete my car buying experience. I have had the vehicle a week and have already given Sheri's name to some of my co-workers and will continue to do so. Frank Kent was not only a pleasant place to purchase a car, the whole atmosphere made my experience "extra-special." Their facility and personnel are outstanding and I would recommend them highly to others. Corey and Will not only employ special people they have turned what is a "big deal and choice" into "the right deal and choice." I never once felt pressured and knew when I left there that I was in the right vehicle for me.

dasdusm

14 de jul. de 2011

When they rotated the tires they over torqued the lug nuts, most likely using an air impact wrench (which is the wrong way to tighten lug nuts.). I had a flat tire in a remote area of the Texas panhandle and bent my 4 way lug wrench trying to remove the lug nuts to put on the spare. I am a good sized strong man, so it was not because I was not string enough. FOUR HOURS LATER when AAA arrived (I said remote area) the tech could not break free the lug nuts with his hand tools. Luckily it was a service truck with an air compressor and an air impact wrench. Using that he was finally able to get the spare on.Lug nuts should be hand torqued, in the case of my Ridgeline to 95 FtLbs. It was WAY over that. Because of their failure to handle details on a routine service which left me stranded... AND their failure to respond in anyway to my complaint left on their email system and telephone voice mail... I will no longer do business with this dealership.I was lucky, I had just joined AAA a month before this happened. This was on a Saturday and no tire repair or service shop was open within about 50 to 75 miles from where the tire went flat,AND it was on a paved road where the tire went flat. So it was not like I was out in the open range.

M1637

18 de jun. de 2011

How refreshing! Everyone at the dealership was extremely nice and helpful. I walked in with an idea of what I wanted, picked two cars to test drive, chose one, and sat down with financing. About an hour later I was driving off in my new car! Great experience!

ETGolfJunkie

28 de abr. de 2011

This was the first time I've bought a new car using internet price quotes and it truly was the best car buying experience I've ever had. My salesman Paul knew his product and knew his competition. He quoted an attractive price from the start, very close to the dealer invoice cost according to Edmunds.com. I had a significantly lower quote from another dealer in the area and told Paul that and he replied "Not really...look at the fine print". The other dealer's offer clearly stated at the bottom of the page "does not include dealer installed options" and that other dealer had dealer option packs ranging from $1100 to $1350 on each of their cars. Frank Kent's offer included everything (including some useful dealer installed options of their own)...only TT&L was extra, so their total price was less.Paul took plenty of time to show me the features of the car (CR-V) and a nice length test drive. After getting back to the dealership, we started talking about trade-in and that's where we hit our first and only stumbling block. The offer for my trade-in was significantly lower than Edmunds TMV price and KBB trade-in price. So, I left the dealership that Friday night without a new car.Saturday morning, Paul called me while I was at home in the process of obtaining additional internet quotes. He offered me a much improved trade-in price and the deal was verbally agreed upon. The only problem was Frank Kent didn't have the trim and color combination that I wanted so they set about trying to find one at another dealer. Sunday came and I walked the lot while the dealership was closed. I found another car with trim and color that I decided I wanted more than what we'd already agreed on. Called Paul Monday morning and I offered him a price discounted to account for the fact that I was taking a car from inventory rather than having to find one elsewhere. They didn't accept my offer, but countered with another price and the deal was made. According to Edmunds prices, I ended up getting the car for less than dealer invoice.I went in to pick up the vehicle about 2 hours later and everything was very straightforward. No games. I didn't have to go back and forth with a sales manager like I have had to every time in the past.The final kicker was when I was signing the paperwork. I have never purchased an extended service contract but their finance guy Terry offered a creative discounted finance plan that allowed me to not only attain a 7 year 75,000 broad coverage mechanical repair service contract, but also pay less per month than I would have without it, for the same length term. How cool is that?Again, I can truly say this was the smoothest, stress-free new car purchase that I've ever experienced. I got an excellent price on the new vehicle, a fair price on my trade-in and discounted incentive financing that got me a service contract while paying less money than if I had gone without it. Oh, and I got a great car to boot! Post sale follow-up has been excellent too.I highly recommend Frank Kent Honda if that's the make of car you're in the market for and you're in the Ft. Worth area. Thank you Paul!!!

PeterSkell

24 de abr. de 2011

These two men were very deceptive in their business dealings with me and my family. They took advantage of my lack of experience and it cost me alot of money once I realized my mistake in not going to a dealer in Dallas County. They were very slick about how they said I HAD to have an extended warranty and that Honda Accords were not These two men were very deceptive in their business dealings with me. They took advantage of my lack of experience and it cost me alot of money once I realized my mistake in not going to a dealer in Dallas County. They were very slick about how they said I HAD to have an extended warranty and that Honda Accords were not These two men were very deceptive in their business dealings with me. They took advantage of my lack of experience and it cost me alot of money once I realized my mistake in not going to a dealer in Dallas County. They were very slick about how they said I HAD to have an extended warranty and that Honda Accords were not These two men were very deceptive in their business dealings with me. They took advantage of my lack of experience and it cost me alot of money once I realized my mistake in not going to a dealer in Dallas County. They were very slick about how they said I HAD to have an extended warranty and that Honda Accords were not

GiddyinTex

25 de mar. de 2011

We found a car Cars.com , and made an enquiry. The car had been sold in January and had not been removed by Cars.com. The internet sales response suggesteed we go to their website and look at pre-owned. One car fit the bill and we made an appointment to drive the car. No pressure, just information. The experience couln't have been better!

JoeEdwards

23 de mar. de 2011

I promised I would not return to Frank Kent Honda after a bad experience with the purchase of a Honda Civic Hybrid (see my other review), but I relented and decided to give them a fair shake. In 2007 we traded my wife's Chevy Malibu in for a Honda Fit. I got a fair price so we decided to return again in 2010 to lease a Honda CR-V. My wife was not happy with the dealership overall because the salesman (Billy Pierett) didn't take the time to show her all the bells and whistles of the car and also because the finance department reduced the mileage allotment from 15,000 to 12,000. We almost didn't catch the change. As it was, Frank Kent Honda refused to upgrade the mileage based on the agreed upon sales price. Instead, we had to pay extra above what we originally agreed.I decided to give Frank Kent one more chance hoping that the mileage problem really was just an error, and not intentional. I now believe it was intentional based upon our last visit to this dealership. We traded in our 2004 Honda CR-V LX and leased a 2011 Honda Civic EX-L February 26th, 2011. I researched the true market value of my car and its trade-in value. I told my salesman that the true market value (black book value) was $7600 in average condition. I told him I would take $6000 based on the overall condition of the car so that we could avoid any haggling. It was a fair price for both of us. I told him NOT to bring me a low-ball price. Frank Kent offered $4000 for the CR-V after I clearly told them not to play games. I told them we would go elsewhere if they didn't honor the $6000 trade and they finally agreed. They and I knew the trade value was a fair median price, but Frank Kent Honda simply couldn't resist the temptation to try make an extra quick buck. The dealership added close to $1300 in extras to the car. I had told them in the past that the reason we stopped shopping at Vandergriff Honda (Arlington, TX) was for that very reason. Frank Kent didn't previously tack on extras, but in the last two years they have gone the same route that Vandergriff Honda did. The one advantage (other than proximity) that Frank Kent Honda used to have has been lost...by their own volition. I guess they figure they can make an extra quick buck using this rather slimy sales technique. In the end, we did lease the car on 2/26/11 but since then we have had issues finishing the deal. It has been 3.5 weeks and we still don't have plates for our car. Their answer is just to "keep waiting...they will arrive sooner or later." Also, we are supposed to get back a check for $1000 once the title has been released. Even after purchasing 4 cars from Frank Kent, they wouldn't show us the courtesy of releasing the check early even though my bank (USAA) is a very reliable bank. I was told I simply have to wait. I called Frank Kent Honda and asked if I could have USAA fax a letter proving the title had cleared and on both occasions Frank Kent Honda simply refused to call me back with an answer.UPDATE: I just got a call from Frank Kent Honda one minute ago and they okayed the check to be released, BUT they mailed it to me instead of letting me pick it up from the dealership as I asked them earlier this week. Now I have to wait another 3 days for the check to arrive versus just driving to the dealership today and picking it up. These people simply DON'T CARE and DON'T LISTEN to their customers.I don't think we are going to buy another car from Frank Kent Honda.

kl3300

31 de dic. de 2010

We think a great service department is the #1 reason for buying from a certain dealership. After buying three Hondas and doing all our business with a wonderful Honda dealer in far northern state for 19 years, we moved to Texas. From the beginning we got strange feelings about dealing with the Fort Worth Frank Kent service department. Every single time we have gone in there for regular maintenance they say they need to add 'some more important items' to the list. Then they call us while they are doing the work and say they have found even more things that should be done. The quote from them for my 60K service, with the added things, was over $1600. If we had done everything they recommended on the 2 vehicles we brought in this week, we would have shelled out more than $2300.Sadly for us, we like Hondas and are reluctant to switch brands because of a difficult service department. We are older, careful, boring drivers who meticulously maintain our cars and have never encountered this problem before. Our cars are not old. We don't know if we can trust their advice - we are taking one car in to another dealership service department to get their evaluation of what needs to be done -- or not. Does anyone else think their Honda car is either not well made or way too expensive to maintain - or that this dealership service department is way too expensive?

utemhsa

19 de ago. de 2010

I walked into this dealership after my father had called ahead for me to have an appointment with Mickey. He was paged to the showroom, and then told us he would be right back. I noticed him helping another customer while we waited for 15 minutes in the lobby. The appointment we had was to test drive a 2010 Honda Fit. Finally he took us out to the base model Fit and I was allowed to drive it. He didn't know how much power the engine had, or very much about the car in general. When we got back tot he dealership we told him we wanted to look at colors, and that we would like to get the manual transmission. Right then he told us that he would have to see if he could actually get us the car we wanted. He was not very friendly throughout the entire process. We finally got to tell him the car we wanted, and he said he'd look but couldn't make any promises. Then he asked us if we were going to finance the car. I told him no, and his attitude did a 180 so fast. All of a sudden we were getting price quotes and they were off looking for our car. Finally I get a quote from him. Miffed, we left to talk about it. I decided I wanted to get the car. We called back and he said that the car I wanted wasn't local, so it would cost $200 delivery charge. Then he told us that he could not sell the car without the "dealer packages" of accessories. The price he quoted us on the phone at this point is over $20,000, which was $1,500 more than we were originally quoted. I told him I didn't want any of the "extras" and he said they couldn't sell it that way. So we decided to take our business to the dealership that actually had the car, and they sold it to us for the price quoted. We also ended up driving from Fort Worth to Round Rock to buy this car. VERY rude sales, they will treat young people badly because they think they won't be actually buying a car. I would never buy a car at Frank Kent Honda. Worst car buying experience I've ever had.

mycough

14 de mar. de 2008

I was getting quotes on a new Honda on line from Jennifer Rodgers, the internet sales lady. She is the first sales person I've ever dealt with who said she "wouldn't miss my business". This came after only 2 emails in which I was pleasant. It's like asking for a better price set her off. She was having a bad day or doesn't understand customer service. Jennifer could have nicely stated something like "sorry that's the best I can do" rather than "We won't miss your business".

JoeEdwards

18 de jun. de 2004

I have attempted to purchase Civics on two occasions. I dealt with Cecil Johnson. This guy was a GREAT person to deal with! Too bad the Sales Manager wasn't pleasant to deal with. :( The service department also made multiple mistakes on my first visit.<br> Cecil and I worked several times and agreed on a price at invoice for a Civic Hybrid with a CVT transmission. I came in late (my fault) and he had to leave claiming he didn't feel well. He just had surgery so I believed him (and still do). I tried to finish the sale but the Sales Manager raised the price about $800.00. I left stating I wouldn't come back.<br> The next day I bought a Mazda 3 instead. This car gave me back problems so I tried to return it three days later. The seller wouldn't work with me (Hillard Mazda - terrible). So, I went back to Frank Kent to try again. They low-balled my trade $2000.00 less than Vangergriff Honda. I bought the Civic Hybrid from Mike Allen at Vandergriff Honda instead (nice guy!). <br> This week I decided to trade the Hybrid in for a Civic Si. Cecil was wonderful (again) to deal with. The Sales Manager lowballed my trade again even though Riley Mazda, Jerry's Toyota, and Bankston Honda all said they could pay $500.00 more. <br> What is with Frank Kent Honda and their "inability" to provide a decent trade? Also, the Sales Manager read me the riot act because I had wasted the time of his salespersons. I had cash in hand, financing already set up. All I had to do was give them a check and sign papers, but they lowballed my trade and (again) expected too much for the sale!<br> I am going to go into the dealership on Monday and personally pay Cecil for his time (he deserves it), but I cannot imagine ever doing business with these folks.