Andrew Cosico

21 de oct. de 2016

Very helpful, quick, and easy. They also provided me with information about my vehicle that I didn't know despite all my research.

Andrew Combs

20 de oct. de 2016

Came in to find no one at the service desks for about 10 min; then someone came in and took a little information, and dropped me ... he went out and didn't come back. Had to complain to others to get service. Then later in the the day, they never called me to get the car and it was after 5pm (they close at 6pm) - I had to call them, found out it was ready - probably had been for hours. I'm having second thoughts about my next car - maybe not Honda since it is the local Honda service - this service operation has really gone down hill the last year or so.

Sergio Arroyo

16 de oct. de 2016

I had a recall on 2016 Honda Accord, I made an appointment at 2:00 pm. I was at the Service Department at 1:50 pm and waited until 2:33 pm and had no one come help me. So I went inside and told them I had an appointment at 2:00 pm, they don't me to sit tight and someone would come and help me. No one ever came to help me. At 2:40 pm, I left the dealer, and ended up calling customer service telling them I had left because no one ever came to help me and they left me waiting. Fortunately the one who answered the phone was Chris, the service manager. I told him the experience that I had, he asked if I was around the area and I was. He asked me to come back, and that he would help me right away. In the moment that I called him, he just finished his lunch. He did his job perfectly but unfortunately his staff didn't. In the future, I don't think I would recommend anyone to go the service due to the horrible experience that I had. I would most likely take my car to a different Honda Dealer. I am sorry to write this but I was very disappointed in the bad service that I received.

Yency

15 de oct. de 2016

I went to several dealerships in the area to get my Accord .. They all promised and didn't deliver .. Terry was super chill he answered questions about prices and explained things to me in terms I understand .. mostly I liked his patience with me , he did not rush me at all .. Thank you Terry

Phuc Nguyen

8 de oct. de 2016

Strees free when I purchase here. Johny and Deal very helpful and professional.They you guys again

Marieanna Bushrod

4 de oct. de 2016

It went very well, a little long. however Shawn kept me inform and explain what was done and what and wait for another time. I chose not to wait.

Traycee Oliva

3 de oct. de 2016

Our car was do in a quick and easy. Our sales person was great.

Jasmel Singh

1 de oct. de 2016

IT WAS EASY TO BUY THE CAR.CESAR SANDOVAL WAS A GREAT SALES AGENT TO WORK WITH.JOHN WU FINANCE MANAGER WAS GREAT. HE EXPLAINED EVERYTHING ON PAPERWORK.

Mohammed Opai

30 de sep. de 2016

Very nice professional Good price and amazing staff

Michelle

15 de sep. de 2016

Satisfied good overall customer service good quality cars

Alex

13 de sep. de 2016

I was helped very well by the Honda representative, he was friendly and explained to me what the car needed and recommended preventative maintenance.

Brian Koo

12 de sep. de 2016

Great! However, my front bearing went out, if Honda should cover under warranty, that would be nice. Only 59K miles, it was rare that bearing breaks down.

Narinder Sirha

10 de sep. de 2016

Employees friendly,knowledgable,not pushy. So happy with the customer service we named the car Roger, after our sales associate.

Erika Cortez

8 de sep. de 2016

Exelente service , we always back here always have a good experience thank you .

HappyHondaOwner

6 de sep. de 2016

I was early for my appointment, but they took me in and within in 15 minutes I was on their complementary shuttle headed home. My customer service representative called to give me an update and arrange for the shuttle driver to pick me up. The payment process was attentive and quick.

N. Carpenter

2 de sep. de 2016

Thank you AnnaMarie and Preston for making this buying experience a very pleasant one.

Maria Batungbakal

30 de ago. de 2016

Our family got all our 6 vehicles from this dealership . They always make sure we are taken cared of from the time of purchase to getting services.. Always a good experience when buying or servicing a vehicle.. From the Director of Sales Farooqi, to Sales , Ella and Anna Marie, Noel, Lamont, John Wu and Steve. And from Service Department Shaun and Alvin.. Thank you for making our family happy and Safe!!

Thomas Sheets

26 de ago. de 2016

Replaced faulty air bag but left several nuts throughout interior of my car should do a better job of clean up.

Kunal Shah

22 de ago. de 2016

Awesome customer service. Periodic updates. I always get my car serviced at Hayward as they have less waiating time comared to others and people are friendly.

Mukul Shah

20 de ago. de 2016

very prompt & job was done in timely manners. Service manager was very knowledgeble.

Steve Jones

19 de ago. de 2016

It nice to know that the maintenance technicians from Honda are doing their jobs I've had several times that I've taken my Honda Odyssey to the service department and I cannot say enough good things about them today and found that my brakes needed to be replaced safety first quality first customer service first SHAUN DORTCH the service writer top-notch person extremely knowledgeable about the service department and the types of service for your vehicle !! He always Trying to save you money with current HONDA service specials , as well as making Sure your service appointments always meet your Busy schedule ! Shaun's CUSTOMER 1st ATTITUDE Gives me the Confidence that whatever Maintenance recommends to be done to my vehicles Is for the Safety of my self and my family and that my Honda Odyssey is in the most safest and reliable condition possible ! I can't say enough good things about this young man and hims caring for his customers !HONDA I feel is extremely Lucky to have such a fine professional and caring person working for them SF JONES.....

Ernesto Barquero

18 de ago. de 2016

Brought vehicle due to a recall repair and tech damaged dash panel. Brought vehicle back, after being told parts were in, and was told later on parts on back order. There is no ETA for my repairs. Definitely not dealing with Honda Hayward any more.

Maria Padilla

17 de ago. de 2016

Shaun explained the process and the prices so no surprises there. I knew it will be costly but necessary. My car was done the next day and also fixed the airbags inflators on time.

Larry

16 de ago. de 2016

I took my Honda in for service. A guy named George and a lady named Victoria made sure that all went well. They got the job done ahead of schedule and even washed the car.

Jannette Joan Espiritu

12 de ago. de 2016

Kristoffer our sales consultant was excellent. I went home with my dream car. he was so patient and accommodating, no pressure and he worked with us. May i just suggest maybe providing an area where you can get coffee or water during wait times.

Art

11 de ago. de 2016

I trust my Honda Fit to Hayward Honda's Service Department. They know what they're doing, and do it well.

Charles A Keel

5 de ago. de 2016

I paid cash for a 2017 Honda Accord Hybrid Touring. Everything went well until Honda Hayward had the car detailed for delivery and I took possession. At that time it was noted that glue from the protective shipping material remained on the car at virtually every raised friction point on the top, sides, hood, and trunk. The sales associate and sales manager were appropriately surprised, but it was too late in the day for this oversight to be corrected (Hayward sub-contracts their detailing to Sunshine, they closed at 6pm that day). I was asked if the corrective action could wait until the next Wednesday or Thursday. Its now Friday - I haven't heard a peep out of these guys. The car gets 5 stars; the dealership flunked.

Jennifer

5 de ago. de 2016

It was fast, very detailing & helpful. I was able to get my dream car. Thank You Mike Fraga and Hayward Honda....

Cary Mandolado

5 de ago. de 2016

Best car deal ever! We were in and out in 2 hours! Thank you Honda of Hayward! You had the car and color I wanted!

Mikhael Eduvala

1 de ago. de 2016

It was nice to know that scheduling an appointment for an oil change is a lot quicker than just showing up. It was service was a lot quicker.

Monica Navarro

29 de jul. de 2016

WE HAD OUR MIND SET AND SPEAKING WITH ANA MAIRE VIA A PHONE CALL SHE WAS ABLE TO LOCK IN THE DEAL AND HAVE US COME DOWN AND SIGN. IT WAS THE BEST EXPERENCE IV HAD BUYING A CAR.

TNT

25 de jul. de 2016

Pleased with the price for the car; great customer service.

Ed

25 de jul. de 2016

Normally my advisor let me know if I need things done in my car. This visits I had a different advisor who was nice but didn't tell me after the service what all needs to be done. I had to ask for my car as people who came after me were getting out before me. Once I was done the cashier hands me the paper and I see that I needed some filters to be replaced. If the advisor had told me then I would have got that done straight away.

Richard Torres

23 de jul. de 2016

Service was friendly but slow. I was quoted 90 minutes for the repair but it took 2 hrs and 20 minutes to complete the work. No one reviewed the complimentary multi-point inspection with me. I assume the quality of the work was fine.Waiting area was clean and comfortable; very few new vehicles to check out while waiting.

Dan Craver

20 de jul. de 2016

Fast and efficient. Friendly. The only issue was waiting to pick up my car after completion. That took a while and not sure why.

Esperanza Sukkar

16 de jul. de 2016

The service was fast and the staff was very courteous.

Goyal Abhilash

16 de jul. de 2016

I was promised rental during the time of repairs and when I went to drop off my car, I was told that no rental is available. I had to wait for 1 hour to get the car repaired.

Lorraine Lewis

15 de jul. de 2016

I was very pleasantly surprised at how all the people in the service dept went out of their way to be helpful. They really heard me and did their best to accomodate me.

Linda Rodriguez

14 de jul. de 2016

When I first arrived there was about 6 people ahead of me. I was debating if I should stay or come back another day. My car needed an oil change so I decided to stay plus it was my day off but had plans in the evening so I didn't want to be late. I was finally customer serviced about 20 minutes later and it was hot outside. The process was quick and I ran some errands close by while they fixed my car. The process lasted about an hour and 10 minutes which I was happy with.

Stephen Vallerga

12 de jul. de 2016

We have been bringing our 2013 Honda Pilot here for scheduled maintenance ever since we purchased it from Honda of Hayward. Yes, it is out of our way. But the staff goes above and beyond to accommodate us. The service, both to our vehicle and the customer service, is always exceptional. We wouldn't think of taking it anywhere else.

Angela Griffin

11 de jul. de 2016

I scheduled my appointment for Saturday at 8:30; and I arrived at my appointment with several cars in front of mines so I figured I was going to be there for a while; but they got me in provided the service that I requested and also made recommendations for other things that needed attention with my vehicle and I was out of there by 10:00 am. Great Service and great service advisor that took care of me from the start of me of bringing my vehicle in to Honda of Hayward.

M. Beck

9 de jul. de 2016

Service is always professional with their customers.

Noel Russell

4 de jul. de 2016

Service was prompt and courteous. Will definitely return to this center.

Steven Seligman

30 de jun. de 2016

The service reps don't try to oversell but suggest what is needed. Will keep going back.

Sandra Brown-robinson

28 de jun. de 2016

It was very pleasant and completed in a timely manner. Service rep was courteous and friendly.

Mary Haro

28 de jun. de 2016

My routine maintenance appointment was scheduled online. The service rep was cheerful and knowledgeable. Perhaps they could add an intake question about whether customers are using coupons.

Arron & Nydia

27 de jun. de 2016

Wonderful customer service throughout the whole process.

The Booker's ( Honda civic)

23 de jun. de 2016

Annamarie is the best! She is the reason we return to Honda of Hayward, we drove 2 hours from Sacramento just to purchase our car from Annamarie.

Claudia Costa

22 de jun. de 2016

I took my car for smog and oil change. They kept it because the recall price came in which no one told me til I booked with Honda then when I got the paper of the receipt I never had them tell me the problems on the car. The gentleman only gave the paper and that's it. Usually they are good about telling me any problems my car has

Fe Lindquist

21 de jun. de 2016

Very bad experience on 6/20/16, went in for a 55k service, had an appointment for 7.15AM. got there 15 minutes early. there were two lanes, the one on the left had a sign "without appointment" and it was empty when I arrive. Since I have an appointment naturally i went to the right lane, I was 3rd in line, the first car had no driver in it, it obviously was left there overnight. Meantime two cars pulled in to the left lane "without appointment". When they opened at 7 AM, a service guy immediately attended to the first car on the left lane "without appointment". My friend who was with me then, and i voiced out our complaint to this service guy and pointed out the sign to him and said he is not doing his job fairly because the car in front of me and i were here first. He said it's first come first service. really? I pointed the sign on the left lane "without appointment" to him again and he said I'm not going to argue with you. To which I said, tear the sign down if you are not going to follow your own procedure! He was even sarcastic as to say, so do you want me to service the first guy on your lane even though he is not here, just because the car is here first? He was rude, nasty to say the least. I have bought my two cars here and have been coming to this service department for years, since my kids were little, and now they are in their late 20s and mid 30's. what does that tell you about this place? So very disappointed to have been treated as such, And I did not get the complimentary car wash too when I picked up my car later that day!

Alexandra Li

15 de jun. de 2016

The moment going into the dealer the sales person was friendly and easy to approach. He was not too pushy and he patiently explained the different models of cars to us. He gave helpful inputs and gave us options that were within our budget. By the end of the day we left with the car that we wanted.

Elaine Duran

14 de jun. de 2016

Sean Dortch is my go to customer service person. He is always helpful. He makes all my visits pleasant.

Jose Diaz Topete

11 de jun. de 2016

Awesome customer service and all great employees , best place for doing business

Traycee Oliva

10 de jun. de 2016

I was very happy with the service. Shaun took very good care of me.

Admintor

10 de jun. de 2016

I purchased a Honda Accord on 06-01-16 at Hayward. I was impressed by how friendly the staffs were. They were very accommodating and have strong knowledge on every cars they sell. Thanks.

Thanh Huynh

3 de jun. de 2016

Good customer service, this dealership have more car from used to new for picky customer like me.

Mila Caruz

2 de jun. de 2016

Great service. ..........no problems....what else can I say. I was satisfied.

Roberto Clemena

23 de may. de 2016

My wife was really happy with her experience with your service advisor, like explaining the whole process and how long it will take to finish the job. See you all guys on the next checkup. Thank you!

Mary Romero

18 de may. de 2016

Preston is a valuable employee at Hayward Honda. He kept me informed while my car was in for service. Great personality and very professional.Thanks Preston.

John Desenberg

17 de may. de 2016

Prestin was very helpful with me on picking new tires and recommending services due on my civic

Maristella Barrun

15 de may. de 2016

Friendly people and kept us updated on status of the car while waiting....

Mr Rock, service

13 de may. de 2016

Our Honda Accord on the second time did not start. We brought to Honda Dealer . Mr. Rock informed that they checked and they did not see any problem. On the second time, we brought again. Mr. Rock did not let us wait too long and he put a new battery on our car. Thank you Mr. Rock for quick and good service.

Yvonne Boles

11 de may. de 2016

Thanks again to Shaun and all the staff. PS could really use the after work shuttle back. It makes getting my car in on time for services so much easier.

David Moshiri

10 de may. de 2016

Honda Hayward Service Dept always does good timely work for me.

Harry Carter

1 de may. de 2016

My experience was satisfactory. Will use this facility again.

Zaven (max) Shahbazian

27 de abr. de 2016

After the service I took the car home I noticed that the engine coolant was low. The dealer did not top off the coolant. The technician did not ask me if the car had any other problems. When I dropped off the car at the dealer for service, I was in a rush to go to work and did not remember at that time to tell the technician about the inoperable or damaged wheel Traction switch and mechanism. The technician did not check them. Now I have to take the car back for a second time for fixing the Traction switch and mechanism. Big waste of my time.

Joseph Inderkum

21 de abr. de 2016

Great job one time and price was correct service advisor was great Shawn

Gloria Williams

11 de abr. de 2016

I have purchased 5 cars from this store and will continue to they have the best service.

Christina

6 de abr. de 2016

Contacted dealer by email. got a quote, was the best price compared to other Honda dealers. Dealership/guest bathrooms/etc could use a bit of updating however.

Mikhael Eduvala

1 de abr. de 2016

I purchased a Honda Accord on 3-19-16 at Hayward. I was impressed by how friendly the staffs were. They were very accommodating and have strong knowledge on every cars they sell.

Lisa

25 de mar. de 2016

From the purchase to the service I have had nothing but exceptional experiences with all of the staff at Honda of Hayward! They are friendly, professional. helpful and fast. My car drives like a dream!

Serena Bartholomew

23 de mar. de 2016

Sal & Johnny were great ! thank you both ! i love my new car !

Hien Tan

21 de mar. de 2016

It was very fast, easy process and very friendly staff. They show me all the options and treat me very well. I would like to thank Dell for his help and great coffee.

J.Contreras

21 de mar. de 2016

I had a great experience at Honda of Hayward when buying my car... as well as when I got it serviced recently!! Preston explain the procedure that was going to be done to my car thoroughly and welcomed me to the waiting area where they had coffee and bagels!!! Outstanding service.. Awesome facility

Joanlia Lising

21 de mar. de 2016

Great buying experience! I just bought my Honda HR-V EX 2016!! The crews were very helpful in every way. They made my car buying experience swift, no hassle but with great satisfaction!!!! They worked with me very hard to provide me the deal that I wanted. A big thanks to Ella, Johnny, Noel and Annamarie who helped me throughout the process to attain the car that i've been wanting! Overall, I am a very satisfied customer! I love my car, thank you for making this happen Honda of Hayward. Special thanks to Ella and Annamarie they are the best!!! So sweet, before leaving the dealership with my new car, these ladies did not just shake my hands to congratulate me with my new Honda HR-V EX 2016 but gave me a big hug instead! I recommend this Honda dealership, if you want to have a great buying experience and a 101% guaranteed satisfaction!

Bernard

21 de mar. de 2016

They fixed my new Honda Accord very quick. The old man, I forgot his name was very helpful and professional. I only waited for about 15 mins. They have complimentary snacks while waiting. All in all I give the service in this Honda dealer a 5 star.

C Hernandez

22 de feb. de 2016

Highly recommend Honda of Hayward when it comes to purchasing a car andtheir service department.Mike Fraga is the best!! he helped me trade in my car, got into a new car ,and financedept was so nice!when it comes to getting my car serviced, Shaun Dorch is my Service Advisor and always works with my schedule to get the job done. Everyone i have dealt with at their service dept is just great! You'll leave with a smile! 5 *'s for Honda of Hayward!!

Steve A.

10 de feb. de 2016

I took my CR-V in to Honda of Hayward Service and Repair and the customer service was great. The car was fixed property and they called me right after to pick up my car.

Felix Piamonte

10 de feb. de 2016

They were awesome. No appointment necessary and they take care of your car like their own. Fast and efficient.

Satya Gollapudi

6 de feb. de 2016

They clearly explained the purchase process. Was very patient in explaining every question we had. Great sales person and really cool managers. The purchase process was extremely trouble free. I am really happy and will go with hayward honda for my future purchase too.

wiseup1

6 de jul. de 2015

Save yourself a headache, purchase somewhere else. No ethics, no professionalism, rude service and predatory lending. Women and people of color beware! Don't buy here.

phillipbarker95

14 de mar. de 2012

My girlfriend just bought a car here and man, best service by far! It was raining but we couldnt go any other day we felt bad but the salesman helping us out didnt seem to mind and said he was more than happy to help, I think the guys name was Brian. I say she looked at least a dozen cars and asked mundane questions like does this come in white? I almost beat my head against the wall, it was cold, raining and I just wanted to go home but the salesman was a real trooper and had a great attitude throughout the whole ordeal. Real cool guy to deal with, I definitely recommend Honda of Hayward. When it is time for my next car, or rather when I have the money I will give this place a shot.

Nvjusme

26 de feb. de 2012

This dealership had the color and model I wanted for a Odyssey and was able to match my lowest price that I had received from another dealership and because Annamarie was very friendly and didn't pressure me through the process I chose to purchase here. She is great with building rapport with the customer first and then just talking with the customer to put you at ease. I would recommend this dealership to anyone after my buying experience. Overall time to purchase a car was about 3 hours or so after all the finance interest rate paperwork and all the other paperwork. Overall a very good experience for a very nice Odyssey.

David

30 de jul. de 2011

I submitted a request for information from Honda of Hayward. I had also submitted requests to several other dealers. Honda of Hayward was the only one that called back promptly, left an informative voicemail, and gave me enough information to want to come visit. Since I knew what I wanted, when I got there, we just started the purchase process and everything went very smoothly, and within about two hours, I was driving my new Pilot home! There was no pressure and they were very helpful!

Minivan94588

22 de feb. de 2011

I had a horrible experience with this dealership. No ethics, no professionalism, including their sales manager. I will be reporting this to Honda as well. They don't sell the cars, they auction them. I almost signed the paper work and they refuse to sell me the car, because somebody else wants to pay higher price on the car in the last minute. What kind of business ethics they have, a deal is a deal, if they didn't make a good deal, it doesn't matter. Legally, they are not obligated to give me the car, but there are some morals you need to follow in business. You can't renege on your deal and ask for more price after you give the word to a customer who spent his valuable time at your dealership.

SierraJim

17 de jun. de 2009

Seat in my 99 Accord was extremely loose so took it to Honda of Hayward for repair. They charged me $60.00 for an estimate, telling me that it needed a new seat track. They estimate that the part would cost $1,100 and labor to install it would be $300. This seemed steep.I then took it to my Cougar mechanic (1970 Cougar XR7 Convertible -- totally cherry). They agreed that the seat track needed to be repaired or replaced. However, they said it could be sent to a professional welder and repaired. This I did at a cost $300, including installation. This happened about 6 months ago. Part is working fine and I am satisfied with the repair job.

Jo Moma

15 de jun. de 2009

So I went to this dealer last month. One guy helped me, and I stated I was just looking and did not want to buy a car today, so at this point he decides to get somebody of my "ethnic background" to assist me in buying a car. How rude and racist, PLEASE DONT BY FROM HERE. I was shocked at how unprofessional I was treated. Business must be really bad for them if they are acting like that......

apache24

15 de mar. de 2007

This was the most horrible experience i had in my life. When i called, i described the exact vehicle i was looking for and told that i will not be compromising anything on it. I was given a quote over the phone and was told everything will be ready when i drop in there. I fixed the date and time to make the purchase and reached about 15 mins after the decided time. To my surprise, they didn't even have the car which i was promised will be there. They said it will be there soon and that we can do the paper work till then. I refused to any paperwork for a car i haven't seen. The big surprise was still to come. Markus said he can't even get the car until i do the paperwork. He would not define what 'paper work' was since no one will sign for a car which he/she has not even seen. To add to that, he said it will take few hrs for the car to arrive and wanted me to wait there till then. Have you ever heard of a dealer refusing to show you the car until you buy it??I finally managed to leave the dealership and asked him to call me whe the car is ready. In couple of hrs, he called up and told he doesn't have the car. I will be providing this information to Honda as well. Hope they close their shop so that prospective buyers don't get harassed like i was.