Arny Winter

10 de ago. de 2016

I have just picked up my vehicle after the motor was completely rebuilt the reason being during the procedure to replace the defective rings they found that there was damage to my cylinder walls. Willie Burr has been my service advisor since I have had the vehicle, we were both aware of the recall and had to work together during the times when the motor was using oil to the tune of two guards per week sometimes more. Willie could sense my frustration and assured me that eventually the right code would appear.Willie is a great professional and is a credit not only to Honda of Thousand Oaks but to honda of North America.

JohnS

12 de jul. de 2016

After a long search and much consideration I was a motivated buyer on Saturday night, but Brett Bartlett did not want to take the time to close the deal. He chastised me for not having made a appointment for earlier in the day and suggested I was arguing when I was simply asking questions in an effort to clarify his contradictory statements. When I let him know the next day I would not be keeping my appointment because Galpin had beat Honda of TO's price and interest rate he derided the amount of the savings which actually exceeded $350. It was the epitome of "sour grapes." Monte was equally terse and dismissive.

Andrew W

11 de jul. de 2016

Asked internet sale person to give a lower price because another dealer's quoted was significantly lower(by hundreds). Instead of lower quote or simply a "sorry we can't do it", I was told 1. Their price is the best. 2. Every dealer add options and you must buy it( their car has protection package for around 350). 3. the other dealer is lying and will tag on options when you arrive.4. If you think you can get it lower you better go and buy it from them.So I drove for an hour and half to Cerritos and paid exactly the out of door price as quoted. Saved almost 1k dollars. Did not have to buy any options either. Even if I bought the protection package for 350, I still would have saved over 500.oh, Cerrito's policy is to not install any dealer installed options unless requested by customer. I drove off in my new car in 40 minutes after arrival. I will order the trunk tray and mud guards on ebay from other dealers for about 150 total and install it myself in 10 minutes.Now I am getting calls daily, email spams from the sales team trying to close the sale. Too bad they treated me like an idiot. If I used internet quote service do you really think I only asked the local dealers? If I want to be "worked on" i'd go into the show room and let the floor sales guy do it.

Mike B.

1 de jun. de 2016

Felt I was treated fair, all questions answered, Favio Costin was honest, friendly and we felt he really was trying to be helpful. will send my friends his way.

ccrdocattgmail.com

27 de abr. de 2016

Willie Burr handled my situation professionally and with great courtesy. He was timely, explained what was going on, and was just all in all friendly. What I thought was going to be a bad experience (dealing with a "potential" recall situation) ended up being one of the best experiences I've ever had with a dealership service department.

DearBoy82

26 de abr. de 2016

I have been servicing my proudly first owned Honda Civic with Willie ever since I landed here in California from Detroit almost 4 years ago. What is exceptional about Willie and his team is its not when it's a slow day that service and the human experience is truly shown, but when it's a flat out mad house. Yet, Willie always looks you on the eye, briefs you on his hobbies, little girls school happenings and remembers who you are by the sound of your voice. I've been laughed at for driving from Burbank to Thousand Oaks Honda to get my service or just an oil change. But my reply is I always leave smiling and satisfied. I've owned many cars and Willie is worth the half day or more I spend with the Honda of Thousand Oaks Team. I'm in the market for my second Honda...Where do you think Ill go? Thank you Willie and Team!

Luiz H Leyva

3 de abr. de 2016

I bought a pre-owned Civic, April 1st, 2016, and my dealer, Fabian Uchoa, did an excellent job, from start to end. This is my second Honda I bought with them, the first was a new Accord receiving the same excellent service. For maintenance they do also excellent job.

Kelly123

25 de mar. de 2016

I recently had tires replaced on my car and was told I needed front/rear brake pads on my Honda Accord. I wasn't surprised about the front pads as those had never been replaced. I was however surprised about the back pads. Those had been replaced and by Honda of Thousand Oaks. The tire facility told me that I needed to go back to Honda. I did and spoke with David. I told David I did not believe the front pads had ever been replaced. He told me to leave the car and the mechanics would check the car out. I left the car. I was called later that day by David. He told me there was a chance it had been their mistake but maybe not. They weren't going to replace the pads for free but would give me a discount. He also told me he felt badly. Gee, thanks. When I went to pick up my car I spoke with Carlos. When I told Carlos about my conversation with David, he told me he didn't see any of David's word written down in any notes. This completely ticked me off. Carlos didn't seem to care. whatsoever. I will NEVER return to Honda of Thousand Oaks for any servicing. I was deciding between a Toyota or another Honda. I will be buying a Toyota.The only reason why I gave this place one star had to do with my shuttle driver. carter was prompt and friendly.

mayreacmom

9 de mar. de 2016

I did a lot of shopping and research. Stopped by Honda of TO and met Fabian. He was patient and kind, not pushy! very refreshing! Left and continued shopping online and at other dealers. We went back to Honda of TO because of the price and the excellent customer service from Fabian. He even beat the Costco Auto Buying price! I love my new CRV EX! I Highly recommend Honda of Thousand Oaks and make sure you ask for Fabian Ochoa.

maskorth

17 de feb. de 2016

Willie Burr went out of his way to provide me with excellent service today! He repaired our Honda ahead of schedule and when I couldn't figure out how to get the BMW rental car I was using in gear, he took the time to show me how.

Frank L.

7 de feb. de 2016

Willie Burr is the reason I am a service customer of Honda of Thousand Oaks. He is always very helpful and honest. He is excellent at letting me know what services/repairs are important, or less important on my older Honda Odyssey. I would highly recommend Willie Burr and Honda of Thousand Oaks Service.

jldtraveler

4 de feb. de 2016

Sales person was knowledgeable, courteous & patient with our demands. Gave help when required; even called in a tech guru to be sure GPS phone feature was working.

Mike bellante

4 de ene. de 2016

So helpful and honest. Always gets me in and out as promised. Treats me fair and keeps me posted on what I need and don't need. Thanks Mike.

Leonel M.

24 de nov. de 2015

Had a great experience buying a 2016 Honda Pilot back on October 31st with the Internet Manager Jeffrey Borghi. I had done allot research online so I had a clear picture what trim level I wanted and started my shopping process online. Jeffrey answered all my emails promptly and was professional and very helpful in the negotiation process. Most which was done online and the phone. When I arrived at the dealership he was very thorough and made the buying process a pleasant experience. I was very happy with the service from Jeffrey Borghi and everyone I was in contact with at Honda of Thousand Oaks. Took my kids with me and they enjoyed the waiting room that had a children's area. Wouldn't hesitate to recommend Jeffrey Borghi and Honda of Thousand Oaks to anyone who is shopping for a Honda. Great job Jeffrey!

nic

2 de nov. de 2015

I dealt with Garrett Fram and he was respectable, patient, knowledgeable and helpful. The finance paperwork with Robin was smooth and very pleasant as well.

LizethGaona

17 de oct. de 2015

The car sales person who took care of me and my purchase, Jeffrey, was super nice. He was also straight to the point and came off as a genuine person. Which is important when buying a car.

mencmom

13 de oct. de 2015

I used AAA, Consumer Reports, and Costco's Car-Buying Programs to narrow down the lowest price (plus visiting our local dealer). HTO was the lowest by far and Garrett Fram, their salesman, went above and beyond to help us with paperwork (regular and financing), delivering the car to us (90 minutes away--free) and taking over an hour showing my husband all the ins and outs of the vehicle upon delivery. I did do the research beforehand to find the model(s) we were interested in, but Garrett did all the rest. It was such a pleasant experience! Highly recommend.

very satisfied customer

12 de oct. de 2015

Garrett was very personable and professional and easy to work with. The Claude finance man was excellent also. I felt no pressure. The deal was completed in a reasonable amount of time. There were no games. Nothing left a bad taste in my mouth. The experience surpassed my expectations.

Texas Tim

10 de oct. de 2015

Delivery if my Certified Honda Odyssey couldn't have been easier or better. Garret Fram and the Internet sales team made everything possible for my family and I to return from Australia and purchase our vehicle. They delivered it to my hotel and had us finished up in just a few minutes, which was perfect after two days of travel with my young kids. The van was perfect and exactly as Garrett described it. I couldn't recommend this dealership and Garrwt more highly. They really exceeded my expectations.

Vanessa

5 de oct. de 2015

Mr. McClendon has been professional, very kind and very courteous. I am VERY impressed with his response to my recent issues regarding Honda of Thousand Oaks. Thank you Bill - it won't be forgotten.

local resident

18 de sep. de 2015

Very early Friday morning my work schedule changed. I had an appointment I couldn't keep.Called Terri & she told me to drive to her immediately. In no time, I had my service recall completed.Terri saved the day for me; So swift & so pleasant, as were others at the dealership. A BIG thank you is deserved.Monica Li-Paz.

honda owner

4 de sep. de 2015

I have been getting my car serviced at Honda of Thousand Oaks for over 10 years, and have been very fortunate to have Willie Burr service our cars. Willie is one of the most honest, sincere and caring person I have ever met. He is always cordial, respectful and listens to what the clients have to say. His work ethic is amazing and always has a positive attitude. He keeps the client in the loop and always watches out for them to help them save money, and to reduce risk of any car problems in the future. I am very fortunate to know Willie who even outside his work environment is a gem of a person. Look forward to coming back to this dealership and working with Willie. Keep up the good work Willie, You are the man!

tjw

1 de sep. de 2015

Working with Jeff Edelman was a true pleasure. I had been driving my old car for 20 years, so buying a new car was quite an experience. Jeff made it a very clear and no-pressure discussion, and his sincerity came through every conversation. Thank you Jeff for making my new car purchase so smooth.

Scott33

31 de jul. de 2015

I have taken my honda to Honda of Thousand Oaks for 3 years now.The people are polite professional and only do repairs that are necessary and they neverpressure me to do repairs that I am not ready to do.Truly great people.Scott Zimmer-Thousand Oaks CA

MzMina

22 de jun. de 2015

If you're looking for a great deal and even better service, go to Honda of Thousand Oaks and seek out JEFF EDLEMAN. Jeff is the personification of the 'Helpful Honda Guy'. He provided great service and surpassed our expectations. Thank you Honda of Thousand Oaks for honoring the CostCo discount program. Not all Honda Dealership participates in the program. We had an excellent discount being CostCo members. We couldn't be happier with our new Odyssy and service we received at Honda of TO and JEFF EDELMAN .

MzMina

22 de jun. de 2015

If you're looking for a great deal and even better service, go to Honda of Thousand Oaks and seek out JEFF EDLEMAN. Jeff is the personification of the 'Helpful Honda Guy'. He provided great service and surpassed our expectations. Thank you Honda of Thousand Oaks for honoring the CostCo discount program. Not all Honda Dealership participates in the program. We had an excellent discount being CostCo members.

sam1111

14 de may. de 2015

If you want the best deal you can get with no hassle e-mail Jeff Edelman and tell him what car you want. Of the 10+ dealerships I visited this was the only one where we were on the same page. I wouldn't recommend anywhere else.

Tim

13 de may. de 2015

Very responsive to my first inquiry. Offered the best lease terms at the outset. Fair deal for my trade. I'd go back.

Eric B

31 de mar. de 2015

This is a GREAT dealership. Fantastic buying experience with Jeff Edelman two years ago. He continues to be helpful and courteous whenever I call upon him. In service, Mike Bellante is just fantastic. He's straight forward, honest, and just a good guy. Mike turned a potentially frustrating warranty issue into no problem at all. I HIGHLY RECOMMEND him. And the new General Manager, Bill McClendon, is impressive. He could have punted an issue to Honda Corporate, but took it upon himself to make things right. My wife and I couldn't ask for more. Well done, Honda of T.O. You continue to earn our loyalty and this genuine RAVE REVIEW.

baraghimian

26 de feb. de 2015

I currently own 3 Honda's and over 30 years I have owned, driven, personally worked on and had a dealer service 10 Honda's. I have been to several Honda Dealers and can honestly say that Willie Burr has taken care of us the best. He is patient, caring, fair and extremely knowledgeable.

godboy jacker2ty

19 de ene. de 2015

They were great, they played no games, and kept their word on the deals. I recommend Jeffrey Edelman and John Studebaker. They are theyare the way to go.

Michelle Friedman

16 de ene. de 2015

Bought a car Jonathan Gonzalez was the best person to work with has lots of knowledge gave a me a great deal never worked with someone so nice

ljackson1221

17 de nov. de 2014

This is my 2nd car with Honda of TO my 3rd Honda I could not have asked for better customer service! Geno was professional, knowledgeable, courteous & very considerate of my time and addressed any concern I had. Would I recommend Honda of Thousand Oaks ? Absolutely! I am so grateful I made the drive out of my way it was well worth it!Thank you again so much to Geno & GarrettLinda J

"Marc"

7 de nov. de 2014

I purchased a car from Honda of T.O a few days ago. My overall experience was excellent. I felt they treated me fairly - the process was quick, negotiations didn't drag on. I would absolutely recommend this dealership, and would come back and by again. Knowing this car was a gift for my daughter they made some great recommendations to help her establish credit, etc... I wasn't used to this type customer service from a car dealership. 2 thumbs UP!!

maskorth

4 de nov. de 2014

On 10/12/14, I helped my daughter buy a preowned Honda CrossTour from Harry Deirmendjian at Honda of Thousand Oaks. Harry provided us with excellent service that day! He was easy to talk to, low key, friendly, and knowledgeable. Best of all, he really listened to us and what we wanted!

susanputnam

14 de oct. de 2014

I just recently purchased a 2014 Honda LX and have gone in twice. Once for an oil change and maintenance and the other to have my tire checked. I am so very impressed with their expertise and customer service. I found all of the employees to be fast, efficient and friendly. I will keep going back. A special thanks to Mike and Willie, Service Dept.

tx_rls

4 de sep. de 2014

Willie Burr took fantastic care of me today!I came in to have license plate brackets installed on my Pilot and Accord. Willie and Carlos greeted me promptly. Carlos walked me to the parts department so that I could obtain a little bit of hardware, and when I returned, Willie took over without being asked. He went to service, grabbed some tools, and completed the service himself (even though he is an advisor not a mechanic). When he finished, he thanked me, and did not even charge for the service. I could not possibly have asked for better service, and I will definitely be back. I highly recommend Willie Burr, and the entire team at Thousand Oaks Honda.

nancyw1

26 de ago. de 2014

What a great experience! I researched and knew what I wanted to buy before I called Honda of Thousand Oaks. I spoke with Jeff Edelman and with his experience and knowledge he guided me through the buying process. He was respectful, polite and delightful to work with. He took his time in explaining to me how to use the technology of my new Honda which I appreciated very much. Armen Bisharyan was just as easy to work with regarding the financing.Overall, I consider myself fortunate to have done my car buying with Honda of Thousand Oaks!

angelbaby4ever

16 de ago. de 2014

They tried to sell me a car they didn't have. at 31,900 the different of car price is is 5,000. I brought my car at DCH of Oxnard

3cars

29 de jun. de 2014

Service bites the hand that feed them! Females. Be aware. You will be humiliated at Thousand Oaks Honda.Subsequent to dropping $525.02 on May 6, and then $366.69 on May 19 ($891.71 in less than 2-weeks) at this dealership for my 2005 Honda Accord, I was rudely spoken to by a Service Writer.On Friday, June 6, I visited this facility to order a right spring for the trunk of my 2005 Honda Accord (estimate $80). Parts Department had taken the old spring but I needed the spring to prop up the trunk until a new one could be installed. So I returned to the Dealership.Harrison found the spring but was sarcastic. When I challenged his sarcasm he went into meltdown and in my face outside of the service center for all to hear; customers, staff and visitors. He continued his tirade and then turned his back to complain about me to his Service Manager.I saw no reason to remain loyal and to spend good money ($1000 in one-month) with arrogant, ignorant and confrontational people so I have found a wonderful independent Honda mechanic.

cmolina75

10 de jun. de 2014

I'll make it short and sweet- We all know buying a car can be a nightmare however Brandon Smith and Barry Smith made my first car purchase an easy and pleasant transaction. They were both very helpful, cooperative and helped me get a great deal on my new 2014 Honda Accord. All in all, I left feeling extremely satisfied with my whole experience.

JP Honda fan

5 de jun. de 2014

i have to tell everyone first off i didnt buy a car, still compelled to submit a reviewe though. I was raised around customer service having worked in the restaurant industry and so far shopping for a car this time around has been lackluster. turned out I decided to sell my car first on my own (per wife's instrux) so i'll be back to Honda afterwards- and lookign forward to it as well. Barry worked with me, helped me with my credit to get the best offer on the apr and knowing beforehand what this car was worth on the market before coming in, i felt like very quickly we arrived at a square deal that i'm happy with. i think i could probably find a slightly better deal off the dealership lot, but the warranty and professionalism i'd get there is worth the extra couple bucks for piece of mind. And again, the time and effort he put in with us was really genuine and it feels good to give someone your business when they've earned it (sorry, the restauranteur in me talking again). either way, i'm actually looking forward to going back, Barry and his team were all super friendly and just down to earth people that brings the natural comfort back into going to a car dealer.

Britney Williams

27 de may. de 2014

Buying a car was so easy at honda of Thousand Oaks. Barry was so helpful in the process I couldn't be happier! My sales person Bret was great, Thanks honda of Thousand oaks for making my car Purchase easy and straightforward.

MikeL

24 de may. de 2014

Today I went to Honda of Thousand Oaks looking for preowned cars and was pleasantly surprised when I came across a 2013 Nissan Altima that was everything I've been looking for in a car. The sales associate Brandon Smith met me with a genial and non-invasive demeanor, took me for a test drive, and was quick to begin the sales process. All greatly appreciated. Unfortunately that is where the pleasantries of my experience at Honda of Thousand Oaks came to an abrupt end - in a manner that I can only describe as one of the most poignantly disrespectful, blatantly short sighted, and prejudiced displays of customer service that I've ever had the misfortune experiencing. Being completely satisfied with the car and driving experience I made initial offer in cash, on the car a few grand below asking price - a practice that is both common and prudent in automobile negotiations. After waiting about 15 minutes for Brandon to return from speaking with the sales manager, fully expecting a counter offer, sales manager Barry Smith returns alongside him. After shaking hands Barry proceeds to inform me that my offer is "a waste of time", a sentiment that took me a moment to even fathom the reality of, as his smile belied the incredible words coming out of his mouth. Taken aback, I then ask him if he means this conversation was a waste of his time. To which Barry rhetorically asks where I "got my number," tells me I'm about $5000 off of what they were looking for (which even at full asking price plus tax, title, and license didn't make mathematical sense), and explains that this is "a busy day and he doesn't want to waste other customer's time" by dealing with me. Evidently I didn't qualify as a "customer" or someone worth even presenting a counter offer to (even after pointing out that he never presented me with one.) At this point the disrespect and complete disregard for customer service and genuine decency were no longer worth my time, so I left. After a phone call back to Mr. Smith it was mentioned that my age (27) was a factor in how I was treated. Aside from the fact that as a salesperson it is already I'll advised to make judgements about purchasing power based on age, it is especially asinine in one of the wealthiest communities in the United States. I work as a quite successful director of music for motion picture advertising, and had both the means and every intention of both buying this car and paying cash in full, no financing. All facts that Barry never learned because negotiation wasn't worth his time. As a result I will no longer be taking my business to Honda of Thousand Oaks; and will make sure my friends and family all over this community know the experience they can expect from this dealership. I only hope that in the future Mr. Barry Smith and the team at Honda of Thousand Oaks learn to not make snap prejudices based on age/appearance, treat customers with respect, and give a young man or woman like myself the time of that is deserved.

bio8tek0golfer5

6 de may. de 2014

I contacted the Costco sales rep (Jeff Edelman) from Honda of Thousand Oaks. I asked how the Costco pricing discount worked and whether he could match or beat a written offer I obtained from another Honda dealership. First he said that at this stage he cannot explain the Costco discount other than to say its competitive. As far as matching the quote I had in writing, rather than saying a simple yes or no he proceeded to tell me that I would never be able to get the particular car at that price and that I should call him back when I was serious about purchasing a car. Briefly, it was the worst exchange I have ever had with a sales employee of any kind. His inappropriate behavior was not welcomed and I promptly took my business elsewhere. Im happy to say that I was able to get the Honda of my choice for the exact price that I was quoted. I would not recommend Honda of Thousand Oaks to any of my friends, especially Mr. Jeffrey Edelman.

SBCaliFam

19 de abr. de 2014

My husband and I did our research and visited many dealerships in the quest for our perfect new car and we were so pleased with the quality and friendly service we received from Jeff. We will definitely be back when we need another new car. Jeff was pleasant, well informed and worked hard to answer all of our very specific questions. He walked with us through the whole deal and made sure we were well taken care of. We went to other dealerships who are affiliated with Costco and were less than impressed, it's a big purchase and none of the other dealerships made us feel confident in their abilities or willing to part with our money. Even the guy in the service department of TO Honda was very friendly and answered our numerous questions and he wasn't getting commission for our sale. Also, the price was better than any other dealer quote on the Central Coast. I will definitely be recommending Jeff to friends who like low hassle, friendly and knowledgable service. Thousand Oaks Honda surpassed my expectations. Thank you!

dandtmcmillan

22 de feb. de 2014

I have purchased dozens of vehicles in my life, but I have never had the exceptional service Jeffrey Edelman gave me. He was responsive, helpful, informative, and sold me my Honda Odyssey Touring at a price that could not be met, let alone beaten, by any of the other four dealerships I contacted!I felt no pressure to buy, only that he was there to assist my decision-making process. Call him; he's the best!

Ming78

23 de ene. de 2014

Car shopping is very different from what it used to be. Where before it would take months to comparison shop, it now takes minutes through the internet. But dont believe for a second that dealers dont have tricks under their sleeves. Undisclosed fees, pressure selling, and even blatant dishonesty are just some of the tactics a prudent shopper needs to look out for. When searching for our Honda Odyssey, I contacted over 15 dealerships within the So Cal area and 1 rose to the top. Thousand Oaks Honda specifically Jeffrey Edelman. The best way I can describe our interaction with Jeff is that hes a partner in our car search and not the salesman. He doesn't pressure sell. He discloses everything so that you can make the right decision for your needs. Jeff understands that the value in a customer is not in the initial sale its in repeat sales and word of mouth. Im doing my part in spreading the word. If you dont want to waste your time, leverage my experience and talk to Jeff first. I know I will for my next Honda purchase.

nyrell

6 de oct. de 2013

Left voice and email messages for Saul (post sale) but no response. He added a warranty to the contract we did not ask for at a cost of $2895. When we confronted him he said he'd drop it to $2295 but after signing the papers the cost managed to make its way up to $2595.Armen also doesn't return calls. Our trade-in turned out to have a balance that was $200 less than their estimate and they promised a refund. More than a month has passed but no refund and no returned phone calls.They are all smiles and handshakes before the sale and they totally ignore you after the sale. I realize this is typical behavior for a dealership so next time I'll find one that really values me as a customer and I'll go with them.

Amanda3449

3 de ago. de 2013

There is a stigma attached to purchasing a new or used vehicle at a car dealership; One expects to be aggressively confronted just seconds after parking, getting out of their car by vulture-like car salesmen just drooling at the opportunity to make a sale never mind the major financial implications this may have on the individual. Mr. Edelman completely changed my perspective of what a car buying experience is and truly substantiated how this experience should be. He was honest, well versed about the product and provided exceptional customer service in an environment that was both relaxed and pressure free. I told him my bottom line and he went above and beyond the definition of "above and beyond" to respect that; He did not try to sway me in another direction or pressure me into a financial situation that was not right for me. Instead he happily helped me explore my options, pressure free, so that I could make the right decision for me. Jeffrey Edelman and the staff at Honda of Thousand Oaks are truly one of a kind. I will definitely recommend him to my closest of friends.

JamesSteele

25 de jul. de 2013

Geno found the CR-V AWD we wanted and had it driven in from Santa Maria. We got AAA pricing and there was no hassle or hard sell on stuff we did not want anyway. In and out in about an hour. The car was well prepped and ready to go. Geno showed us how to operate the important features and off we went.

not101

12 de jul. de 2013

Great dealer and friendly services. They know what they are doing and find the problems quickly. Appointment time is convenience and shuttle service can take you to and from home.

MRBONDS1

5 de jul. de 2013

Geno, Internet manager at Honda of Thousand Oaks, is 1 of the best salespeople I have dealt with in SoCal in over 10 years. He was incredibly quick in responding to my initial inquiry. His prices & terms were the best of 6 different Honda dealers in the SoCal area that I sent the same inquiry to. I then had so many questions regarding the vehicle. He was a true gentleman & a pleasure to work with. He was respectful, informative, and extremely patient. I will definitely contact him the next time I need a car & I will always refer Geno to all family & friends.....

JoJoTunba

3 de jul. de 2013

The service was excellent. Everyone is very friendly there. The cost is a bit high, but like everything else these days, whatever you do, it cost.So, thank you for being such a good place for me to bring my car.

kate5522

28 de may. de 2013

Mike Catania and Frank Catania were very helpful in getting us, the Sisters of Notre Dame 3 really great certified Hondas. They worked hard in getting the low mileage we were looking for and even the colors. We have been working with Mike and Frank for several years now whenever we need to purchase either new or certified Hondas and in all our dealings with them we have been most pleased.Richard and Robin worked hard and fast in getting ALL the paper work completed so that we could go home with our "new" Hondas. We are grateful that we have been able to purchase our Hondas from Thousand Oaks and that we do not need to travel to Honda in LA on Figueroa.

diverdownc

28 de may. de 2013

I enjoyed my interaction with the purchase of our new Civic for our son. I was referred to Gino, and he made the buying experience easy and seamlessly integrated with the finance department. He was also helpful in explaining about the functions of the car. he also knew a few things about hockey, which I love to watch. I would definitely refer new customers to Gino or Drew Spriggs for info of a good new car purchase experience.

stellasmom

28 de may. de 2013

Willie is the #1 reason I keep going back. Over the years I have developed such trust in his advice and he provides such excellent service to me always. He needs to be cloned! I hope he never leaves because I love my Honda CRV and will probably buy a 3rd eventually!

sirimaness

28 de may. de 2013

Willie Burr is the best. I feel like I am a valued customer when I interact with him. He always calls me by my name and he takes the time to explain to me what's going on with my car in detail.

hepsubah

28 de may. de 2013

The people at Honda of Thousand Oaks are awesome. I was so happy with my first Honda purchase 2 years ago, that I doubled down this time and bought and Odyssey and a Pilot. Both are great cars, and I couldn't be happier with my experience with Honda of Thousand Oaks

hughesda

22 de may. de 2013

The Service Department went out of their way to make sure my Wife was satisfied with her experience getting her car serviced. The Service Manager Len, was very nice and my wife is very happy we purchased our CRV. We dropped off the car in the middle of the night and they called us promply in the morning and reviewed our needs. Later that afternoon, Mike called to let us know the vehicle was ready and we went over the price. Mike informed us that our tires were causing the noises my wife could not discribe.

rblk

21 de may. de 2013

They always provide GREAT customer care and service I have bought two cars fom them and I have always serviced my Ridgeline there. Yes the dealership prices are pricy but worth the attention to detail that they provide like round trip shuttle service and a carwash. Terri does an excellent job of getting me my car at the time I need since i don't live in the area it's important to get my car when I leave work! In General HONDA should work on getting better pricing for replacement parts!!!!!

hookjr

21 de may. de 2013

Service folks admirably filled in for one another at the beginning and at the end of the service when the other was busy with another customer. They all had a great attitude, great energy and great "team" effort! My questions were answered thoughtfully and in as much detail as I could expect. I gave well-deserved 5s for four of the five categories, but a 3 when it came to cost simply because I can't believe I should have to pay $79.99 for a A-1 oil change and tire rotation. Call me old-fashioned, but I remember when I changed my own oil at a fraction of the cost...... Did appreciate the 10% off coupon from the dealership, however!!

NaveenJha

20 de may. de 2013

Hi,I was looking trading in my old car and checking out buying option at several dealership.I went to showroom to explore options to understand the best fit for me. Jeff was very friendly and he was very knowledgeable which helped me to decide and finalize upon a car. Jeff was very helpful on explaining the payment options and I got very good finance rate with good trade in value.I am extremely happy with the service. I will definitely recommend "Honda of Thousand Oaks" to my friends.Thank YouNaveen

Dajustesen

19 de may. de 2013

Good service and friendly helpful staff. I have had my car serviced there regularly and I appreciate the good work. They complete work in a timely fashion.

Rg171981

10 de may. de 2013

Just purchased a 2013 accord from Allison she made experience enjoyable easy and fun. I would deffintly refer anyone I know to see her to buy your next Honda !

execasst

8 de may. de 2013

This was our first visit to this dealership. I am exceptionally pleased and impressed by the efficient, thorough and prompt service we received from the service department staff. We will most definitely be returning for future services.

Srgougas

3 de may. de 2013

I brought my car in at the appointment time and was taken care of promptly, The van took me home immediately after and was called even before the expected time. No hassle and a clean car was waiting for me. Thanks Carlos!

Alz27

3 de may. de 2013

Great overall experience. Great customer service. Carlos Montoya is always has a great attitude and is very professional. Always does and excellent job and I highly recommend him.

Emiranda0114

30 de abr. de 2013

I just bought a brand new Honda Accord EX-L and I love it. The sale was easy, I wasn't there for hours and hours and everyone I met was courteous and helpful. Andrew and Lewis worked out a terrific deal for me, there was no pressure and they took the time to answer my questions and talk about my options. I would definately buy from this dealer again!

kbutkys

28 de abr. de 2013

Great service. Everything done on time with exceptional service and help from staff. Would highly recomend to anyone, 5 star service!!! No issues, honest reliable advice.

Palum152

27 de abr. de 2013

The team is great. Excellent Customer service, especially Mike. Always helpful, efficient, friendly, and timely. Highly recommend team T O Honda to family and friends.

rnstill

27 de abr. de 2013

We purchased all of our Hondas (3) at this dealership. We still have two of those we originally purchased which is now going on 15 years. We have been pleased with the service professionals and the quality of the work performed. They have always provided us with efficient and courteous service along with competitive pricing in line with other service organizations in our local area. As long as we have our Hondas we will be servicing them at this dealership!

Customerwithasmile

27 de abr. de 2013

I bought my car from Z Farhad and would recommend family and friends to buy a car from him. Very professional, friendly, courteous and attentive.

marnavi

23 de abr. de 2013

Everyone was courteous and helpful. The experience was a lot more pleasant than I expected it to be. Besides just showing me the car, Saul White helped me get started with using the hands-free telephone system and other features. Claude is always very pleasant and has a good sense of humor besides being very capable.

SKF1

22 de abr. de 2013

This Honda dealership in Thousand Oaks is the Four Seasons / Ritz Carlton of all Honda dealerships. There is that certain attention to detail at every level that makes for an unparalleled service experience. Second to none - thanks to an incredible service staff. Consistency is great across service advisors. But let's be real. I trust Willie carte blanche. Has taken care of our Honda AND us since 1997. Would have bought another Honda by now, but Willie keeps on taking care of this one so well.Kudos. Props. Willlie rocks.

EvanRM

21 de abr. de 2013

Great service. Fit me in same day as calling for an oil change and completed the work quickly. Carlos was great , along with the rest of the service department. Couldn't be happier with the visit.

oatuesta

9 de abr. de 2013

I recently purchased a new Accord; about a week later I noticed some rattling sounds. Being a new car I brought it back to the Service Department. Everyone was patient (despite coming back several times) and truly interested in finding and finally resolving the issue. To Chris, George, Len, and all the Service Department crew, I really appreciate the time and effort you put on to resolve this. The Service Department is the reason I choose to buy a new car at this dealership and I was not disappointed.Thank you!

Sakara

3 de abr. de 2013

Excellent and free services! I brought my car in for battery services. Erin took care of it immediately. She was knowledgeable, informed me up front of the cost and services was provided promptly. It turned out that my car battery was still under warranty. Not only the services were excellent, but they cleaned my car, and recd free services today. I would recommended this dealer definitely. The staff are honest, the work flow are very organize, and they clean the exterior of yr car for every services provided.

Shoils

3 de abr. de 2013

This is the 6th Honda I have owned!! I always deal with Willie Burr who I have always found to be courteous, knowlegeable, friendly and always with a smile. I consider him a friend after so many years. David Gonzalez is a very good driver - always courteous, friendly and always on time. I am very happy with the dealership and the personnel.

rinatdavida

3 de abr. de 2013

Willie is always super friendly and caring.He goes out of his way to accommodate my busy schedule. I am very satisfied with the work done on my car.

patdjaz

3 de abr. de 2013

The service department is professional, friendly and communictes well with the customer. They provide accurate disagnostics and respect the customers decisions as to what services/repairs to perform.

mohitrichhariya

3 de abr. de 2013

It was really nice to have business with Honda of Thousand Oaks, people are helpful and understand issue. The service people are highly experienced. Thanks for help.

OurHona

29 de mar. de 2013

Purchasing at this dealership with Jeff Edelman was the nicest purchase experience one could ever hope for. Jeff's calm and helpful demeanor made us feel at ease through the entire purchase process. He was truly interested in finding us the best vehicle of our choice. He took care of all the details and made sure that all our purchase requests were fulfilled. We have purchased many cars in our life and never have had such a calm professional approach from a salesman. And, after the purchase, Jeff continued to help us with details that we had questions about. We hope to purchase future cars from Jeff, he is that good!! The entire process was so easy and professional, yet relaxed. Thanks Jeff, you are the very best!

azusethm

22 de mar. de 2013

So happy to have found Carlos Montoya in Thousand Oaks. I have worked with him for many years in Keyes Honda, very disappointed when I found out he was no longer at Keyes. I decided to drive to Thousand Oaks and try my luck and to my surprise he is here. You guys have a very special person in your team, I am sure you will not regret it. I will still be his happy loyal customer.

Cabral

19 de mar. de 2013

3rd Honda we have acquired from TO Honda. Armen Bisharyan was very personable and professional in all 3 financial transactions - made us feel very comfortable and valued as a customer. We look forward to working with him when we decide to buy our 4th Honda!Brett Bartlett was very personable and is the PRIMARY reason we keep coming back to TO Honda. Made us feel comfortable even when our 2 & 3 year old boys were running around the showroom. Very professional and made us feel as VIPs.

goldenstoo

18 de mar. de 2013

The usual great service. Always treated well and everything done on time/on price. I don't take my car anywhere else for scheduled maintenance. Thanks Wiilie

LindsayTate

18 de mar. de 2013

So GRATEFUL.. Everyone was patient and TRULY willing to make my experience the BEST!! this was my 3rd purchase from Thousand Oaks Honda.. I HAVE and will CONTINUE to HIGHLY recommend not just the dealership but also the service dept.. The people I met and employees that would walk past me would sincerely smile as though they really enjoyed their job and as if I was not just a dollar $ign.. THANK YOU ALL!!

Nfanslow

14 de mar. de 2013

You have done a great job by hiring Carlos at your dealer! I have been a loyal customer at KWH Honda for 25 years..not anymore! Glad to have Carlos closer to home. He has always given me and my family great customer service and we appreciate it!!

bheron

14 de mar. de 2013

I've worked with Mike, Willie and Terri at Honda of Thousand Oaks and have never let me down when I needed them. Scheduling is easy and I've never had an issue when I turn up at the door.

gunthersue

13 de mar. de 2013

Third trip to the dealer with a TPMS light that just wouldn't go away. Mike was the first rep. to actually listen to my history and take action. I felt a sense of relief that someone was hearing me and actually resolved my issue. It's people like Mike that give Honda a good name.

Rosehawk

13 de mar. de 2013

The service department provides friendly, efficient, quality service! I know that my family will be safe in our Honda after being serviced in Thousand Oaks Honda.

hebridesgal

13 de mar. de 2013

Was nice this time that there were coupons to save a little. This is where I bought the car and have had service done only here.

jmasq

4 de mar. de 2013

Willie is extremely helpful, kind, and trustworthy. Thank you for all your help Willie! I needed some service on my Honda Civic Hybrid, and he went above and beyond the call of duty to help me. I honestly think it was the best experience I have yet to have getting service for my Honda.

Cahobbit

4 de mar. de 2013

Helpful, speedy and well-fine service always bring me back to get my car services at Honda of Thousand Oaks! Staff has always been friendly and fantastic to work with.

ieva

4 de mar. de 2013

I enjoyed buying my car from Cliff Lee at the Honda of Thousand Oaks. He is very friendly, knowledgeable, and professional. I would recommend to anyone!

claudiaswiss

4 de mar. de 2013

Appointment was scheduled for a Saturday. I experienced great and speedy service. The staff was very friendly. I dropped my care off at 8:00 at 8:30 I already had an email that it was ready for pick-up.

ekabuka

4 de mar. de 2013

The overall experience was very good. Friendly, they took my car almost immediately, drove and picked me up during the process. However, the car wash was not very good. Still had a lot of dirt on the car, and they did not wash tires and rims. I got a discount which was great, but it is still a little pricey for an A-I tune up and oil change. They would get even more people to come in and not do outside oil changes and tune-ups if they lowered their price.

Lindsey

26 de feb. de 2013

I had a great Experience at Honda of Thousand Oaks. I worked with Saul White. Everything was so easy. They purchased my car from me (which I didnt know was an option). I had such a HORRIBLE experience with Cars.com and was so happy to work with Honda of Thousand Oaks to sell my car!

mgoeser

19 de feb. de 2013

Scott Stanley and the team that I worked with went above and beyond the call of duty to make sure that I was completely satisfied with my purchase. They were professional, friendly and courteous throughout the process. I would definitely recommend this dealership. Thank you Honda of Thousand Oaks!

JanetRobertson

18 de feb. de 2013

Terri is always terrific--very helpful, friendly and takes care of all 3 of our cars. You never wait more than a minute before someone comes out to help you. Our cars are serviced promptly and I appreciate being able to make an appointment. We highly recommend TO Honda!

kreichle

18 de feb. de 2013

I always have a positive experience when I come in. Mike takes axcellent care of me and my car. My husband is so impressed with Honda that we are going to buy him one too. Marty is my "helpfule Honda Guy" and is always able to figure out how to set up my phone, radio etc for me. ( I'm not that good at it). Everyone should buy a Honda from this dealership, they won't steer you wrong.

karbasion

13 de feb. de 2013

We have purchased several cars from Honda of Thousand Oaks and Oleg has been our representative. He has always been straight forward, professional and knowledgeable. We highly recommend working with him.M. & S. K.

nwohl

6 de feb. de 2013

Carter greets me by name each time I'm in for service. He is a great addition to the dealership, a true people person who expresses a genuine interest in the customer. With this being flu season, a number of mechanics had been out sick. Since the service department wouldn't be able to give my van a thorough service due to the amount of catching up they had to do, the dealership rented a car from Hertz at no charge to me. The rental was seamless and I was able to return the car directly to the dealership, who would handle the return to Hertz. Always sensitive to the needs of the customer, financial and otherwise, I've been very pleased with the fact that there is never a hard sell to perform services that might be able to wait until I am in a better position to proceed with recommendations. I've used Silver Star Honda for the life of my Odyssey, for 13 years.

ynottee

5 de feb. de 2013

The service experience was excellent. They took the car when scheduled and had it ready by the time requested.The car wash could have been better (rims and tires).Overall, I would recommend the dealership to others.

davidbblaine

5 de feb. de 2013

We have gotten our last 5 cars from Honda of TO, and we only take them there for whatever service is required.Everyone with whom we have ever dealt at the dealership has been friendly, helpful, courteous and anxious to keep us as customers. My wife nor I have ever felt dealing with any car issue was an experience to be sought out, but Honda of Thousand Oaks makes a good experience out of each visit.

amyannis

4 de feb. de 2013

As always, great service from the service writers, great waiting room, great tranportation, on time, good pricing, etc. All the pieces are there, EVERY time with Honda of TO. As a salesperson, I recognize this effort, appreciate it, and know that Honda of TO provides consistent excellence. Thank you.

Lucilady

31 de oct. de 2012

Forget every bad thing you have ever experienced at another dealership.From my first contact with Paul Bromley to the final handshake goodbye,we were treated like human beings and not cattle like at other dealerships, in the area.We stated what we needed and less than 30 minutes later we were signing documents, and 15 minutes later we were given a thorough demo of every item in the car. Not a stone unturned.Our hat is off to Paul and a big thank you to Kevin Wildman, the sales manager.

sadreameli

24 de oct. de 2012

I am writting this review in order to express my gratitude for the high quality service provided me with at your Honda today by Terri LaRocca today Oct24-12. I was attendedby Terri and I want you to be proud of such an employee. This service was amazing, She answered all of my questions. Terri was very helpful and because of her knowledge,professionalism and her excellent customer service, I decide to repair my car's AC at your place this week. I appreciated this attitude and believe that you train your stuff very professionally. Also,I want to THANK YOU Willie Burr and Mike Bellanted. Thank you Terri,Willie and Mike to made my visit experenices always at the Honda service department pleasent and enjoyable.

garyg12

28 de sep. de 2012

Always get great service at Silver Star. Everyone I have dealt with has been courteous and professional. My daughter's car battery had died on a Saturday morning. Brought the car in without an appointment and it was taken care of by the end of the day even though the dealer was swamped with other cars.

julie.riversaffronti

23 de sep. de 2012

Great service, great price. Thanks!! Brakes, rotors turned, alignment, B3 service on transmission and oil change!! All in one day, and no one was upset that we missed our appointment the previous week!!

snt101

12 de sep. de 2012

Greeted by friendly staff. Items ordered through parts department quickly arrived, and services performed on vehicle were completed earlier than anticipated. Will return in the near future.

chris.cross.37454

11 de sep. de 2012

Bringing my 2008 Honda Accord in for service at Honda of Thousand Oaks was the best car decision I've made all year. It was a professional, friendly and all around pleasant experience. I showed up for my appointment and was on the shuttle to pick up my rental car in less than 20 minutes. Everybody was professional and responsive including the nice young man that greeted me and the shuttle driver. Kudos. When I buy my next new car or schedule my next service appointment, I'm going with Honda of Thousand Oaks.Chris

amandabeth

11 de sep. de 2012

Bob started off with a friendly greeting. He was very helpful in assisting me and my car service needs. The whole transaction went very smoothly with no problems. Bob and everyone else at this dealer is very friendly and helpful.

Eric_M

10 de sep. de 2012

This dealership is easily the best dealership I have ever gone to in my entire life. There sales people are great and very friendly and approached me as soon as I walked in. They are no pressure and will not push you into getting a car. I will recommend this place to anyone who want to either get a Honda of any used car. These guys are truly the best!

frank.skovold

5 de sep. de 2012

Just a great crew overall! Witnessed a frustrated customer last week turned into a happy customer because the way the honda service team and management handled it

jennifer. Walton

22 de ago. de 2012

It is so comforting to be able to trust a dealership. The service department has always been wonderful and honest. I have had a few bad experiences at other dealerships that made me hesitate having service at them. NEVER at Thousand Oaks Honda. Always helpful, the service department is the best. An added bonus, getting a washed car when my car ever has a visit.

Honda owner

4 de ago. de 2012

We shopped many dealerships, but Thousand Oaks had the best price. They were honest, helpful and fast. This is the second car we purchased from this dealership and highly recommend them!

dpaulos

1 de ago. de 2012

I had an Amazing experience at Honda Thousand Oaks. I have worked with Chris and Mike Bellante at service department and you have made me feel like I am a valued customer. Everyone I spoke with was friendly, helpful and awesome to work with. It's never convenient to buy a car or to take your car in for service, but you guys made it as easy as possible. You guys should be an example to all the car dealerships. Thank you for everything.Daniel Paulos

Bela Pfaum

1 de ago. de 2012

I have been getting my car serviced here for many years and I couldn't be happier with Bob Bell as my service representative, Thank you Bob!!

pmilkes

1 de ago. de 2012

This dealership and the people I have interacted with are a pleasure to work with. I have worked with Terri on a few occasions previously, and Willie for the first time, as Terri wasn't readily available, and it was also a pleasant experience. Each time I have brought my vehicle in for service, it was done correctly and my vehicle was ready when promised. Thank you Terri and Willie.

mboston

26 de jul. de 2012

Willy was awesome. I came in for one thing and he fixed another at no charge. I am forever a Honda owner and will buy from this dealership in the future. They have excellent customer service and their pricing is extremely fair. Thanks Willy!

lisabock

26 de jul. de 2012

Mike Bellante was really a pleasure to work with. Had a minimum of wait time and he told me what to expect in the repair of my Honda. What I feared was going to be terribly expensive turned out to be under warranty, and I didn't know to ask - I am so grateful to have had Mike looking out for me and my car! Oh, and I just love my Honda!

amyndoug

26 de jul. de 2012

Came in with a couple of problems with my 2011 Pilot. Willie Burr went above and beyond expected to resolve the problems to my complete satisfaction. Always a great service experience at this dealership! Good job, Willie!

cool_runnings

23 de jul. de 2012

My Family and I where extremely happy with the whole experience. Everything was explained. Z showed us how to use everything in our new Honda Pilot and followed up to make sure we had everything covered. This is the second time we have worked with Z and would recommend him to anyone. Very Satisfied with service, vehicle and time it took to get the Honda Pilot.

dburns730

17 de jul. de 2012

Mike made this experience as painless as possible.....he even discovered my 5 year old car was still under the extended warranty I had purchased. My repair was covered, and the service was great!!

gingerdavis

16 de jul. de 2012

I highly recommend this dealership!! I have purchased 4 vehicles from this Dealership and have always relied on them to service my vehicles. Not only do they always have the best prices and the best service, their service department is by far the most honest I have ever found.

snowyegret379

16 de jul. de 2012

I have been going to this Honda dealer for years. My favorite person there is Willie Burr. I always ask for him. I have found out over the years that I can trust him completely. This is such a relief for a single woman when the car needs service. He has high integrity (a rare commodity these days) and is a nice guy as well. He does all he can to help his customers. I am always amazed by his dedication, knowledge, and efficiency. He is the reason I go to this dealership when my car needs service. It will be a sad day for customers when Willie retires.

cjcorwin

12 de jul. de 2012

The service department is absolutely marvelous. Very helpful, friendly, knowledgeable, and manage to keep to appointment times without fail. I ALWAYS go to Honda of Thousand Oaks for my Honda needs.

FredJGruber

9 de jul. de 2012

Bob Bell has been my service advisor at SilverStar Honda and Acura for a few years. He is very knowledgeable and provides exceptional service.Thanks!

trevorhz

9 de jul. de 2012

Willie Burr is truly the best! He is super friendly and helpful...i always have a great experience when i bring in my car. Highly recommended

jeyendiran

6 de jul. de 2012

It was a good experiance.Mike explained clearly about what needs to be taken care and at what time.He explained me clearly about what work is completed in the vechecile.IT was totally a good experiance.

ntdp5

2 de jul. de 2012

Went in for a regular service of my '09 Civic....Excellent, professional service. Mike was very friendly, cheerful and I was out of there with a huge smile on my face. Thanks Mike, you are the best!

jacsanch24

2 de jul. de 2012

I was contacted by Mike from the Thousand Oaks branch, because I was unhappy with the fact that when I inititally took my car for the engine block, they took one week and afterward there was an oil leak. When I took the car back I excpected a better service and Mike called me and offered me a free carwash and service.

honda_crv10

30 de jun. de 2012

They offer good services at a good price. Terri is helpful. The location is convenient. The customer receives free car wash at the end of the serivces.

pmf1234

28 de jun. de 2012

Willie and Len at Thousand Oaks Honda provided excellent service on the brake issue with my 2010 Honda Civic.Their professionalism and prompt service is to be commended!I will be sure to always use Honda of Thousand Oaks for all futureservice needs.Pat

majordeb

28 de jun. de 2012

Willie is simply the best! We have owned four Hondas, and have serviced all of them with this Honda dealer over the past ten+ years. I always schedule service appointments directly with Willie. He is knowledgeable and professional, and you can TRUST him.

Jamieyag

28 de jun. de 2012

I did not have an appointment but Bob was very friendly and my problem got fixed very fast and efficiently. Bob was great to work with.

kristeneppley

27 de jun. de 2012

These guys are kind, timely, informative, do great work, and they're real nice to my pooch. They also are honest about pricing, and I checked other deals - for a dealership especially, they're very affordable. I've been there twice and Willie and Bob were both terrific.

maxoct97

25 de jun. de 2012

Terri was phenomenal in helping fix and maintain my Accord. They matched the price of a rival dealer, and they kept me updated on the car's progress. I liked their online tracker that told me what stage my car was in, so I had an idea of when to pick it up. I can't say enough great things about Terri and this dealership. I purchased this Accord at Thousand Oaks Honda in 08, and would buy from and have it serviced there again. I had an experience recently at Downtown Honda that was not very good (it was excellent service until they fired their Service Manager John), but Terri gave me faith again in Honda. Thank you TO Honda!

jchini56

20 de jun. de 2012

Best experience ever.........Great customer service. Will never go to any other dealer. The staff made it easy to lease my car. Didn't have to wait in the dealership for hours. Overall rating is 10 out of 10.

Mogularian

20 de jun. de 2012

The service was prompt, I was handled immediately, there were no stalls or hang ups. A discount on a pretty expensive service was offered. The service on my car seemed to be completed well. Never really inconvenienced.

Jprouty

18 de jun. de 2012

Always have the best experience, would never take my car anywhere else! Always friendly advisors and my car is always done in a timely manner. I have a 2 Hondas I service at TO Honda and both have never had a problem, and one is 10 years old. They do everything right for the car and the customer.

vyanchuk

11 de jun. de 2012

I had a wonderful experience at Honda of Thousand Oaks when I brought my car in to be serviced. The staff was extremely helpful, friendly, honest, and supportive. If there is one dealership I trust it is Honda of Thousand Oaks. Special thanks to Mr. Len Akers, the supervisor, for all of his help and advice. He and his staff went above and beyond in helping me receive the information I needed to insure my car is safe to drive. I would highly recommend going to Honda of Thousand Oaks to get your car serviced or to receive information regarding any other concerns that you may have regarding your car.

bradroth

11 de jun. de 2012

Walking into a dealership is always a intimidating expierience. I was pleasently suprised when The General Manager Scott shook my hand introduced himself and walked my wife and I over to Marty. Marty was very pleasent and wanted to malke sure My wife and I were happy. I kept waiting for the oh I thought we could be we can't or the Famous upsell. It did not happen Marty truly wanted us to be happy. I kept thinking to myself can this be true? Is it really going to be this smooth? Then Marty introduced us to Finance. The Dreaded Finance Armen. I thought Oh No Here we Go I am going to get hammered by Finance. Much to my Suprise I was florred at Armen's willingness for My wife and I just to be happy. No upsell and everything Marty and Scott said were true. They never tried to even change my deal. It turned out I owed $500 more than we thought on my trade. Instead of asking me for it the dealership gave me an extra $500 for my trade. They truly made this a wonderful expierience. If you are planning on buying a Honda Thousand Oaks Honda will treat you like royalty.Thank you,Brad Roth

Katie C.

9 de jun. de 2012

Jorge was very friendly and professional. I needed an oil change and had called the same day to see if I could come in. He welcomed me to come in and got my oil change completed while I waited at the dealership. I will look forward to working with Jorge again in the future.

jacsanch24

8 de jun. de 2012

Willie was very helpfull. I will be calling him for any problems with my car from now on. When I called the dealership about my Civic craked engine, he reassured me that Honda will take care of it not to worry.

Ohdearrobin

8 de jun. de 2012

I did not care for my service experience at my local Honda dealership so I chose to drive across to come back to thousand oaks and Willie. Thank you for taking great care of me again!

mpsuter

5 de jun. de 2012

Great experience with service, as always. Check-in was efficient, car was ready when promised, car wash was appreciated, the price was fair, and Saturday hours are very convenient. Couldn't ask for more from a service provider. Thanks.

Janis Ketchum

5 de jun. de 2012

Bob is very personalbe and business-like. He got the job done when he promised it would be done, promptly and efficiently. I like to be able to bring my car in without an appointment and get the service taken care of that day. They are always able to acommodate me.

David Matanin

31 de may. de 2012

We currently own 7 car and this was the best buying experience in our lives.Geno is a real professional and the finance manager was in concert with Geno.Prior to contacting Honda of Thousand Oaks we visit Simi Valley Honda and the difference is night and day.Keep up the good work. We would recommend all family and friends to contact Geno.

VC-elite

28 de may. de 2012

Excellent response to our needs. Gave us immediate attention. Were sympathic to our issue and vehicle being just under 3 yr warranty, but outside of mileage warranty. Would not hesitate to return.

markdarrow

24 de may. de 2012

I visited this Honda dealership to just investigate the possibility of buying or leasing a new car,...and ended up driving off the lot with a newly leased car. Surprisingly, the experience was pleassant, and I felt like I got a really good deal. I highly recommend Honda, and specifically, this Honda dealership.

Jules789

22 de may. de 2012

Everyone at Honda of Thousand Oaks was amazing and helpful! I've NEVER had such a easy car purchase experience in my life! Frank Catania was patient and truely listened to my needs and Mike Catania jumped right in to help with suggestions to make my purchase easily work with my lifestyle and expenses! Mike Bellante answered all my pre-purchase and service questions and fears! What a great experience!

Boardryde2

16 de may. de 2012

He provides awesome service for myself and my family!!! Every time I come in he is friendly and gets me in and out very quickly.

Wakas419

10 de may. de 2012

I had great experience at buying my first brand new car. Everyone was very friendly and Helpful. They gave me excellent finance options. I added few accessories to car, rims, spoiler also.

pratis74

8 de may. de 2012

I have been servicing my two Honda cars at this dealership for more than twelve years. I find their service crew very professional, courteous, knowledgable, and respectful of the customer's need. Will highly recommend.

amymarguerite

7 de may. de 2012

everyone was very friendly and knowledgeable. Mike Bellante was particularly helpful in getting my car through the oil change process. he also clearly explained to me some small problems my car was having and how to go about repairing those.

kriskitty10

1 de may. de 2012

I had a great experience when I bought my new 2012 Civic last weekend. Everyone was friendly, knowledgeable, and helpful. Thank you Paul, Claude, & Patrick!

harrison4758

1 de may. de 2012

We LOVE our CRV. The basic model has terrific features that make driving so much fun. The sales team at Thousand Oaks Honda was willing to work with us until we were happy. We appreciated that the extended warranty salesperson was easy to work with, too. If you are looking for a Honda, there is only one place to shop: Thousand Oaks Honda.

Mike321

30 de abr. de 2012

I purchased a used Honda Odyssey from this dealership a few years ago. Every time I visit this dealership for service or regularly scheduled maintenance, it is a very good experience.professional, . . . fast, . . . . courteous, . . . reasonable prices !

lamarkson

27 de abr. de 2012

The panel on my door was bent and all they did was cut it off without any attention to aesthetics or safety. I also asked them to check out a rattling and there is still rattling. I will be coming back at some time to get this taken care of, but my time is very precious and I did not appreciate that they didn't take much care to care for me.

sparky316

26 de abr. de 2012

Dealership handled mechanical issues quickly, politely and was as hassle free as much as it could be. Terrie was polite and made sure that all issues were addressed. All in all, a good visit. I won't hesitate again in the future.

ethos96

24 de abr. de 2012

As you know, most dealerships offer higher price than what customers expect. customers are forced to negociate the price down to get a good deal. Mr. yoon tried to discount as much as possible. So, not only did I get a good price, but I also save time. I had such a great experience with the dealership and would recomend this dealership to my friends and family.

rjpanek

20 de abr. de 2012

I was helped immediately and all services were explained. They reminded me of a recall item that they would handle. They also asked about windshield wipers to be replaced.

davidmoon

18 de abr. de 2012

Mike and Andre went out of their way to fix a small scratch on my doorAndre somehow worked his magic and the door is perfect.

jrhallem

13 de abr. de 2012

I was impressed with Willie's welcoming and friendly energy. He made me feel like I was a friend of his. I appreciated that the service was completed in a timely manner

zannav

4 de abr. de 2012

My car was having difficulties, and so I drove directly to your dealership. I had never been there before, and what could have been a very frustrating experience was made so pleasant by your accommodating staff. The lounge room is great -- I was able to take care of some work on the computers provided. I had my dog with me, and she was warmly accepted! She was offered plenty of fresh water, and even got some treats! Thank you again! You are now MY dealership!

danpeterson

3 de abr. de 2012

Was extremely happy with the whole experience. Everything was explained. Z showed us how to use everything in the Van and followed up to make sure we had everything covered. This is the third time we have worked with Z and would recommend him to anyone. Very Satisfied with service, vehicle and time it took to get the Van.

mfuller526

2 de abr. de 2012

Great friendly service on my '98 CR-V I brought pre-owned from Honda T.O. My fourth Honda. 270,000 miles now and the trade in writing is on the wall. Crunched numbers. Always polite, pro and thorough.

Bijou007

29 de mar. de 2012

Buying and leasing a car with Honda of Thousand Oaks has been an incredibly positive experience not only due to the great product but also the level of extraordinary employees who support the product and the customer.My first purchase was with Geno Demyon and Armen Bisharyan who made the entire process an absolute pleasure as a first time Honda car buyer. Geno's knowledge, expertise and quick consistent follow through as well as great customer service is what made me switch from years with Ford to Honda. Together, Geno and Armen offered me a no hassle completely informative and quick sales process. I fell in love with my Honda and the incredible quality and performance not to mention the great mileage. Bob Bell, Willie Burr and Mike Bellante were always so fantastic to work with when it came time for my regular scheduled service and maintenance. Nothing but the best in quality, performance and service!! Honda of Thousand Oaks appreciates and cares for its' customers and it shows in every department.I couldn't pass up a great deal and an upgrade and now l'm driving my new 2012 Honda due to the extraordinary people-Mike Catania, Sebastian LaPosse and Silvano Pivato. I think of them as a Trifecta! Mike was absolutely a pleasure to work with; he has an amazing way to make you feel comfortable in discussing the opportunities and choices and truly a great motivator! I came in for service and left with a new car! Sebastian with his incredible expertise in understanding every component of the Honda automobile provided me the answers to say yes to Mike's offer! Silvano was very supportive, helpful and provided me guidance through the process, which will always be remembered and appreciated. Scott Stanley followed up with me the next day to congratulate me and again offered the extra personal customer touch, which Honda of Thousand Oaks offers and is rarely found in today's recession environment. It's very rare to experience this continuous level of a high quality product and extraordinary service in every department, but Honda of Thousand Oaks is consistent in being extraordinarily great on every level and with every person you meet! I will always be grateful to Honda of Thousand Oaks and look forward to a very long relationship!Thank you!

pasijussi

28 de mar. de 2012

This was my third visit after purchase. Two warranty visits and this was the first scheduled maintenance. I have nothing but good to say of all of them. I have been really impressed by the tech savvy approach they have taken. I get emails about my service and their online presence is impressive. All services have also been completed exactly on time as promised. They deliver the car washed and perfect. I had a Mini before and although BMW dealers are known for their service, this Honda dealer beats the one I had hands down.

rahulkalekar

24 de mar. de 2012

Thank you Very much. Appreciate your work and will always like to service my Honda Civic at Honda of Thounsad Oaks. Honda of thousand oaks have very friendly service agents who will advise you best about your car and will deliver the work before time.

borocker

22 de mar. de 2012

Len made sure that the issue with our car got taken care of and that we were satisfied with the price and the result. I had no idea that the dealer could be less expensive than the independent we had been going to.

sbaumhov

12 de mar. de 2012

The did a great job fixing my Accord and Oddessy minivan Terri was great to work with.Carter the driver was great as well. Thanks

crabushka

2 de mar. de 2012

The Honda dealer typically handles my questions and concerns in a timely manner. They have not given me any reason to go seek service elsewhere.

winkettle

1 de mar. de 2012

I purchased a new 2012 Ridgeline from Geno while I was in Afghanistan. The process was exceptionaly easy and communication with Geno was flawless. As soon as I returned to CA. Geno sent a drive down to the base to pick me up. My new truck was ready to go and I was on my way within the hour. Did I mention they had the best price out of the ten dealships I contacted? Thanks to Geno and Thousand Oaks Honda, you were great!

chattery

27 de feb. de 2012

Everyone was so friendly! I bought a 2010 Accord and Brett was kind and helped me the whole way. I never felt rushed or haggled! I got a great deal and interest rate, plus I was in and out in less than 2 hours. I will only go to Thousand Oaks Honda for service and sales!!

nickeeper

21 de feb. de 2012

Every time I have brought by civic in for servicing, all of the people in the service department have been great. Mike has been helping me for the past year or so and every time he has made sure to make sure I had all my questions answered and he would take the time to explain any services that might need to be done. He makes sure I am given a fair price and is upfront about upcoming high cost items so I am prepared and can save money as necessary to make sure my car is in top running condition.

s2kenvy

10 de feb. de 2012

I love this dealership, the service is excellent. I found a new favorite dealership to get my car serviced. I have shopped all the other dealerships in the SF valley area and they are not as customer service friendly as the Honda of Thousand Oaks facility.

stockard

8 de feb. de 2012

I found the experience with service on my Honda Civic efficient, professional and polite. When I drove up, another associate greeted me and directed me to Bob Bell's office after asking me if I had spoken to anyone prior to the appointment.

tcefola

8 de feb. de 2012

Terri was great! She was fast and efficient, as well as very friendly. She call me right away, as there were some things that needed to be fixed. I couldn't afford all the repairs at one time, and appreciated her honesty in telling me what I can wait a little longer to get fixed. Having the car washed by the dealer was a added bonus! I will definitely come back.

cjermag

7 de feb. de 2012

The service was completed in a timely manner. Service personnel were courteous and helpful-especially Terri. They were up front with the charges. There were no unnecessary extras. Email notification of the status of your car service is very useful. Highly recommend this dealer's service department.

onemomcom

6 de feb. de 2012

I have always found Honda of TO extremely helpful, friendly and efficient. Work on my CR-V has always been done in a timely manner, nothing extra added that isn't needed. Bob has been an excellent service representative. Last trip there was last week and Carter drove me home. I find this service excellent and quick! Hats off to all of you!Lou Webster

SPM21Bucky

3 de feb. de 2012

I have bought 3 cars at Honda of Thousand Oaks in the past, and it's the outstanding customer service that keeps me coming back. I live in Simi Valley, and could take my car to 1st Street Honda, but prefer to go the extra distance because I have a relationship that is more of a friendship than just feeling like a customer. All the employees I have dealt with always make me feel welcome and appreciated. Willie was one of the first service techs that I dealt with, and I ask for him every time knowing the quality of service will be top notch. I have never had a negative experience at Honda of Thousand Oaks!

teascarpine

1 de feb. de 2012

The customer service rep worked to ensure that my car would be ready in a timely manner. They checked the car over, cleaned it up and let me know of any work or parts that need to be replaced.

Chris T

27 de ene. de 2012

The showroom is warm and inviting. We were greeted and quickly routed to Sebastain to answer our questions. He was not pushy, but answered our questions thoroughly. He really worked to find the exact model/color/option combination that we wanted. The day that we took possession of the car was smooth and efficient. The accessories and service department staff have been friendly and professional.This is the third Honda we have purchased through Thousand Oaks. We will buy from this dealership again.

Rick Roach

26 de ene. de 2012

Service at Honda of Thousand Oaks was exceptional. I was greeted quickly by service advisor Terri a Rocca(even before she knew my car was assigned to her). All of the personnel at the service area were eager to help. Usually when you take your car in for service, everyone is looking the other way or nobody is around and you are stuck there wondering "Who will help me?"...Not at this dealership. I got major service work done quickly for what I consider to be at a fair price.

Legal Secretary

26 de ene. de 2012

I have dealt with this dealership since 1999 and have had positive experiences whenever I needed questions answered or service of any kind. I recommend this dealership to friends with a special emphasis on the service department.

tsutedjo

16 de ene. de 2012

Geno is very helpful and make his best efford to give me best price.No time to wait in the dealer, yes NO TIME !!!, Just simply come sign contract and go with the car.He is kind, sincere, honest and trustworthy. He will not waste your time AT ALL !!!!Most of all, He can beat your best price !!God bless him and his family.Best regards,Tono

nvijayakumar

2 de ene. de 2012

I have been servicing my Honda vehicles at the Honda of TO for many years. I have been very satisfied and the service is great. I would highly recommend this dealership to anyone looking for peace of mind and quality care! The service advisers here are great!

rsluce

30 de dic. de 2011

Willie is courteous and efficient with his time. He meets his committments and trys understands what each customer wants for their Honda(s). He's also very knowledgeable about the warranty updates for Honda vehicles and how this Honda Dealership can help.

aaron5150

27 de dic. de 2011

I've been coming to Honda of Thousand Oaks since 1995 and have had no problems with Service. Both Terri & Willie Burr are great. I now live in Camarillo instead of Thousand Oaks and continue to go to Thousand Oaks for service. It's out of my way but I would rather deal with Willie or Terri than go to any other dealership in the area.They are both honest and have integrity. Some places you go you feel like folks are trying to rip you off or sell you services you really don't need. I've never once felt that way dealing with Terri or Willie!I tried both Vista Honda in Ventura and Oxnard Honda once and I was not happy at all.... I would have bought my 2007 Civic Si 4 Dr from Honda of Thousand Oaks if they were part of the Costco Auto Buyer program. So as a result I had to use Vista Honda.It's nice to have the new fancy reports but it seems overkill to use so much paper. e-mailing me the .pdf would be fine alone.No need to print it all out...

Californiagirl62

21 de dic. de 2011

Honest and fair dealer. I looked around at several dealerships when I wanted to buy a new Honda Fit, but the car is so popular, no one was willing to knock anything off the sticker price. Honda of Thousand Oaks did take some money off the sticker price and gave me a great interest rate.

sutekh

19 de dic. de 2011

Great customer service, if you are looking for any car come here. they are great people very nice. i definitely recommend coming here especially if you are looking for a honda. i would ask for patrick, great guy helped with locating and buying my 09 accord. also was helped by a older white gentlemen in the finance dept but i can't recall his name. he too was extremely nice and helpful.

LASADE

12 de dic. de 2011

I would recommend this dealership for service, but ONLY if the customer works with Willie Burr. I've been going to him for over 6 years and HE is the best. He's very friendly, honest about services and always makes me aware of special deals in order to save money, which most people don't expect from a dealer.

wcollet

8 de dic. de 2011

I have a 2009 Honda Accord that had brake pads prematurely go out at 27,000 miles. A Google search found that this is a common problem and there was even a Class Action lawsuit settlement for this exact issue for my exact make/model of car. I was never served any paperwork therefore I missed the boat on a $150 settlement that I could've applied to new brake pads. I tried to negotiate a split of the costs of repair with the service Manager to no avail. This premature brake pad wear led to damage to my rotars. I was told my rotars could not be cut and new pads and rotats and labor would be $400. I declined to pay that. I took my car to a nearby automatic mechanic who said my rotars could be cut and I paid $160 fort new pads, cut rotars and labor saving me $260.Perhaps if the service Manager tried to work with me a little on the price, I would've let them do the work. I was UNIMPRESSED with their customer service. I purchased the car there. I WONT purchase my next car there however.

nik27

6 de dic. de 2011

The service guys are friendly, and eager to help you as quickly as possible. If there is a commission, there is no sense of one. They work as a team! The coupons help in these hard times. Thanks!

Customer X

11 de nov. de 2011

Sebastian Laposse is the best salesperson I've come across in a long time. He is honest and will work with you to make you happy. I wanted to make my purchase from him because he was the most helpful and honest of all the salespeople I encountered in my car search. I brought the best quote I found back to him so he could get the credit. He seemed appreciative and very willing to deal. Unfortunately, Reza (don't know last name), the finance guy, came out of his office and arrogantly told me that I should go ahead and take the deal that another dealership offered me because it was so good. Basically, Reza told me to leave because he wouldn't negotiate. So that is what I did. In fact, another dealer offered me an even better deal than the one I presented to Thousand Oaks Honda. My friend said to go to Kolbe in Reseda because they are always willing to beat other dealers' prices. Their sales consultants are the typical annoying/shady types, but whatever.I was extremely disappointed with how rude (and let's face it--thoughtless) Reza was. He ruined the sale for Mr. Laposse, who worked hard to accommodate me and help me make my decision. If this dealership is your only option, you should definitely ask for Sebastian; however, don't expect to get far in negotiations if you are a female dealing with Reza.

mvazquez55

8 de nov. de 2011

Outstanding customer service! The experience from the start was pleasant and complete. The work was done on time and I will be back to get the car serviced again! Thank you.

ckhemphill

6 de nov. de 2011

We had come from a horrible experience at the Honda in Simi Valley the day before and after coming to Honda of thousand oaks it was such an easy and wonderful experience buying our new car at your dealership. We were treated with such honest care and friendliness. The whole process was the best and easiest experience buying a new car that my husband and I have ever had. Frank and Mike were so great, we left the dealership feeling like we were working with good friends and wanted to continue our relationship with the whole dealership family. Thank you for making what started as a bad experience at Simi Honda, a enjoyable an peaceful day at Honda of Thousand Oaks. We will forever be grateful and recommend your dealership to others.

tickedcustomer

28 de oct. de 2011

new car exterior surface has defects that cannot be remove.this dealership tried to cover it up by claybar, so the surface would reflect the sun and hide the defects until the claybar wears off and your back with seeing the defects on the car. Won the BBB process only to be told I have to return to this dealership for more faulty repair. The BBB process is a scam!! Do not buy a new car from this dealership. You will be sorry!

mirasa

8 de jun. de 2011

I drove 2 hours in bad traffic from Walnut to Thousand Oaks to buy a car that they advertised and I even called them ON my way over there to make sure that the car is still available. By the time I got there, they asked me to wait for another hour and a half before this arrogant salesman came to me and said that the car was just sold out 5 minutes ago. Come on, which IDIOT would believe that? He just said that there is nothing he can do about it and didn't even bother to apologize...I would've understood if he would've just told me the truth when I called that the car had been sold out and still invite me to come over to check other stocks that they have.

gdemello

23 de may. de 2011

Overall this dealership is by far the easiest to deal with of all of the Los Angeles area Honda dealerships. I have found several dealers that have offered me vehicles at a lower price (usually within a few hundred dollars), but then insist I buy "Pro Packs" and other items I do not need to make a deal.In the end, their pricing is in line with all other dealerships, but they are the only one that won't make you wait around for hours to complete the process. Super easy when buying a car!!!

johnorsteve

21 de sep. de 2010

Not only does the service department seem to employ only individuals who go out of their way to be extremely rude, they consistently overcharge for unnecessary work and even then I am pretty sure that the actual work is not always done.Because this dealership is close to my work, I am forced to use it on occasion; however, I always know that I will be treated poorly and they rarely disappoint.

addesai

1 de jun. de 2010

I went there for servicing the car which I had bought from them earlier. The people seem very rude and just to explain what had to be done to my car I had to go from one person to the other. Customer is not treated well here. Service managers take long breaks and seem irresponsible.

honda lover

29 de sep. de 2009

len was soo rude and short I cant belive such a good car co. would employ such a ass!!! Nerve and snotty rude people if you you pay thair price.. I fi you ask one question you will understand.. I have found a small honda shop in thousand oaks Ricks Japanese in thousand oaks and will never set foot in your dealer ship.

hondadriver2009

20 de mar. de 2009

Go directly to Internet Sales Manager, John Studebaker. Don't deal with Steve Soskins and Kam Javid as they will lie to you straight to your face. They told us that the car we were buying didn't have incentives. According to Consumer Reports, it had $1000 incentive and Steve repeatedly told us that the information is not correct. Both were dishonest about the details of the transaction. Dealt with John Studebaker instead as we were not happy with Steve. John told us that there was $1K incentive on the car, contradictory to what Soskins and Javid told us.

ifomenko

26 de sep. de 2007

Very rude parts dept service. After a guy saw that I has an old car and am not going to spend $268 on a headlight bulb clip, he became rude to me and even when I purchased a bulb from another guy from the same department and he promised to help me, the first guy when I asked him where was a service guy started screaming "We are not supposed to do it". I have been a customer with this dealership for many years and this accident made me look for another service department.I am going to write to the manager and see what they are going to do.

porchiepoo

16 de jul. de 2007

I have been bringing my 2004 Odyssey to Honda of Thousand Oaks for all its services & repairs. I have had very good luck. They have taken care of all the warranty work, as well as regular service. They have the car completed at the promised time, the price is always right around what they quoted, and they've been friendly & professional. Prices are high, but they are at all dealerships.