RP

23 de nov. de 2016

Chris Stromberg is probably one of the best salesman I have dealt with in years. I initially contacted him based on a friend's referral but he appeared to be out on vacation. That didn't stop Chris from coming in anyway and helping me purchase the vehicle I wanted! Chris always made me feel comfortable in asking any question, and preventing any new-buyer jitters. Chris never made me feel "pressured" or "double-talked" me in anyway. Chris never made me feel like he was trying to "screw me over" to get a sale. For these reasons, I foresee using Chris Stromberg and HondaWorld as my go to place for vehicle purchases, maintenance, and repairs.

Lou Ann Blatz

22 de nov. de 2016

MIcah the individual who took my request was very polite prompt and knew what je was doing. Very satisfied, always have car serviced at Honda. I did not have to wait very long, I was one of the first in line when opened...... However, I did call on Saturday to get the express service times for Sunday and was told they would be open from 8:00 to 6:00. Im glad I did noto show up at 7:30 as I had I planned as it turned I wasnt able to get there until 12:30 and coincidentally it worked out just fine. You may want to brief your receptionist on hours of operation.

Eric Dunn

22 de nov. de 2016

Nick was great, this was the best experience I have ever had buying a car. I will be back to buy and will tell others about my experience

Tlee1985

21 de nov. de 2016

Author Wilson was an excellent salesman. He was very accommodating and helpful. Honda world's staff was excellent. I would recommend to anyone. Best dealership I have ever dealt with.

Joseph F

20 de nov. de 2016

Fast service and efficiently ran; nice waiting area too.

Larry Fuller

19 de nov. de 2016

I took my Honda Element in for the passenger airbag recall. John Kastelec, my service advisor, was professional and courteous as he prepared the service order for my vehicle. I gave him my cellphone number and told him I was going out for breakfast while my car was being serviced. Upon hearing this, Dave Weber the shuttle driver, immediately offered me a ride to a nearby restaurant.Upon my return, my car was repaired and ready at the promised time. I am very pleased with my service experience at Honda World.

burksjr

18 de nov. de 2016

Incredible service: prompt, professional, and personal!! Even got a car wash. Although I only came in for an oil change on a 2006 Accord with 165,000 miles, I was treated like I was a prospective buyer and VIP of the top models!

Marilu

16 de nov. de 2016

The dealer that worked with me was very efficient. He worked expediently and was cognizant of my wishes. Dealer explained in detailed the waiting periods and expectations the day of delivery. I absolutely love my car and I am happy with the service.

Head27

16 de nov. de 2016

This was our first brand new vehicle. Couldn't have been better experience. Tried other dealerships first, but after talking with Doug we drive from out of town to buy at Honda World. Doug was excellent and gave us the best no haggle price right out of the gate. Will definetly purchase our next new vehicle from Doug.

corey

16 de nov. de 2016

David salesman was very nice. He was very patient and understanding that this is a big purchase. David even stayed late so I could buy my car . I got a Jeep Cherokee from the used lot. After agreeing on the purchase price I was then taken over to the financing Department. The first person I talk to with a technology specialist who wanted to pair my phone to my Bluetooth I told her it was very easy I can do it myself. Then she asked if I had any questions I said yes what is the Uconnect system in my Jeep Cherokee. She Shrugged her shoulders and said I'm not sure. She had her phone in her hand never offered to Google it or anything. Next I went to sign the paperwork after looking over the paperwork I noticed that the numbers were not correct. I pointed this out to the guy and he said that's what you agreed on I said no so the paperwork is over there in the folder that's what I agree. I could tell he was upset with me questioning him and sure enough I was right he then had to retype all my numbers. I was also not offered any extended warranty paint warranty or anything basically I was hurrying up to get out because I guess it was too late. After I got in my car I noticed the floor had not been cleaned with being a black jeep interior it showed and I was not offered to come back and have a detail or anything. A few days later I got a phone call saying that my license has expired I was not aware of this well they sold me a car with expired license and the financing came back on them. I was able to go the next day and get my license and email it. Here it is over a month after getting my used Jeep Cherokee still no tags I got a letter yesterday saying that my car was from out of state it needed to have an inspection. Right next to the holidays it's very hard to take off work to get this done I called and ask if they can get me a new temp tag they said we contacted you earlier I said no you didn't I received a letter yesterday he said there's nothing they can do. The customer service was terrible

Wendy Yates

14 de nov. de 2016

I was very happy with the service and the staff. Thank you Nick!

Padkisson

14 de nov. de 2016

Thanks for giving a free oil change since it was the first one on my new Hrv. I will be back! Mike was very helpful with the shuttle set up and the driver was very nice too!

Gladys123

14 de nov. de 2016

William Bradley came out of building to greet me. Explained I needed my car ready for up coming road trip. He made sure my car was road ready. Very pleasant young man. Oil & transmission fluid change along with new tires and car wash.

HRV2016

14 de nov. de 2016

I knew what I wanted when I went in but the sales person told me they didn't have it in stock and steered me to one that was $10K more expensive. It had been on the website for a week and stayed there for a couple of weeks after. He was condescending and made me feel like I was wasting his time. When I complained later I was told, "Oh, that's just his way, he's just laid back." He needed extensive training in customer service. I admit I'm an easy mark for a good salesman, but Sam Swope has such a good reputation I thought I'd be treated right. I paid a total of $26K for a car I didn't intend to buy and do not like. I spent much more than I could afford and had budgeted for. Now after 8 weeks of waiting for the new tag to come, I call and find out I'm expected to come there and pick the tag up. Why should I have to drive 15 miles each way to pick it up when they got $26K from me? I have never had to go to the dealer to get the tag; other dealers automatically mail them. I will go back for the service that was included in the sale and for warranty protection but I will never go back there to buy a car, used or new.

Ptwilson22

14 de nov. de 2016

Very good work. Changed the oil in my vehicle, the battery in my keyless remote and washed my car. No issues. Great customer service provided.

Tamu075

14 de nov. de 2016

Appreciate how kathy took care of me. Knew jessica had moved up but she recommended kathy who gave me same great service. I had tire pressure issue and asked about oil change. Car serviced and feel good about customer service

Margaret Brown

12 de nov. de 2016

From start (several trips to the facility) to finish (actual buying day) it was very easy. I'm 52 years old and believe it or not, this was my first car buying experience on my own. I was treated very professionally from ALL involved. I was never pressured for time or to make a deal. I explained that each time I was looking, that's all it would be. I only went to one dealership (this one) for several reasons. I didn't even buy the car I set out to get (completely my choice, and even surprised Andre, my salesman). I brought my husband back with me on the actual buying day but it was clear to all involved that it was to be my car, and I was treated as such. We will be back for another car, as we told them. This is the third car we've bought from them and we'll repeat the experience when we trade in the Odyssey next year.

lanefamily4

12 de nov. de 2016

We had originally decided not to drive from Montgomery, AL, all the way up to Louisville just for a good deal on the vehicle we wanted until we found out it would save $5,000! My husband initially talked to Arthur Wilson, and he was super helpful & friendly. He kept tabs on us the week before we could drive up there & also checked in with us several times on the Saturday we traveled up there. We felt like we had royalty treatment from the beginning. Arthur arranged to make sure the vehicle was there for us to look at & was waiting for us when we arrived. He and Larry Milburn worked hard to make this as quick & easy on us as possible. He was just fine with us going over everything with a fine tooth comb & taking it out for a spin. It looked and drove beautifully and was exactly what we were looking for. We felt like we had a new friend when it was time to go. Everything was very professional and problem-free. It's been about a month now & we are still as happy as Day 1.

Hnda2016

12 de nov. de 2016

Kathy exceeded my expectations. I came in for an Express Oil Change. She listened to what I said, valued my time and was very respectful. ... a true professional. Thank you for a good experience.

David Holliger

11 de nov. de 2016

Fantastic service from a great team! I was treated with kindness and prompt care. Loved it!

New Blue CRV

11 de nov. de 2016

I purchased a new car from Honda World this week. It was an outstanding experience, from the sales to the delivery. First, I have to mention that I have not had a new car in along time, (because I have been driving a Honda!) so all the electronics were new to me. Holly Pitt sat in the car with me and explained all the new gadets and helped set "my" preferences for how my CRV would work. Holly was so patient and took the time to answer my questions, even the crazy ones! I would highly recommend her for help learning about a new car! She also made sure to mention the Honda events on Saturdays that help Honda owners learn about their cars. I really appreciate her help and I felt more confident about my new car and its workings leaving the dealership. In addition to Holly, Lollie Reiss was so great when it came to purchasing the car. She is a sales consultant, but I did not feel pressured or rushed by her and she gave me the time to think about my decision. She too answered all my questions and spent time with me explaining the finances and how Honda World could help me. It was such a pleasurable experience I would highly recommend Honda World for buying a car. Finally, Ryan in finance was so helpful in going over all the paperwork and suggesting additions that would help cover my new car. I again did not feel pressured to purchase anything additional and appreciated his suggestions, because some of them I did not even know were available. Plus he is a Cards fan!

Tom and Linda

11 de nov. de 2016

Honda's have been in our driveway for over 23 years. We buy them and plan to drive them until the wheels fall off. We swapped out Accord with our daughter so she could place our grand-daughter in a larger car than her Civic. The Civic now has over 250K miles. We decided we were tired of shifting gears and using a clutch.We started looking at Honda World, where we had purchased 2 Hondas before. Doug met us at the lot and showed us the cars we were interested in. He explained the different features of the various models of new cars, as well as the Certified Pre-Owned cars. As we test drove our choices, Doug sat in the back seat and and pointed out the features of each car. He researched the inventory to try to find the CRV we were looking for. There was no pressure at any time. When he called to let us know the one we wanted was in route, we were ready to buy. He met us at the door and walked us thorough the negotiating and purchasing process. When the car arrived at the lot, Doug called to let us know it was set up and ready. When we arrived, the paperwork was ready and we paid within minutes. Then Holly, the delivery specialist took over and showed us how to make the car ours. She even set up our phones to sync with the car. It was a pleasure working with all the outstanding staff at Honda World.

keith

6 de nov. de 2016

I was looking for a 2 door economy car and found it at Honda World. The experience and price was a good one--I did not feel I was taken advantage of during the process.

Linda R

5 de nov. de 2016

After a rocky start, Marshall Dean stepped in and made purchasing a vehicle a pleasure. His attention to the customer and his willingness to go above and beyond is truly the mark of a good businessman and salesman. The fact that he is an all around good person only adds to his charm. I will continue to seek his counsel and business for any vehicle purchases in the future. Other salesmen would do well to emulate and learn from Mr. Dean. Thank you.

Billy

4 de nov. de 2016

From the beginning to end the Honda World experience was super. Great people, clean facility and fair prices. We have purchased many Honda vehicles from Sam Swope/Honda World and always been satisfied with the experience.

Beth

3 de nov. de 2016

overall experience was very good....although the service tech seemed a bit rushed and was "speed talking". Very nice and helpful though.

A

3 de nov. de 2016

I absolutely love my 2017 civic hatchback!! It perfectly fits my needs and is amazing to drive around! Many thanks to everyone for their ability to assist in this decision!!

asmcpa92

3 de nov. de 2016

I brought my vehicle in for a recall issue and to get an oil change and tires rotated. I was told it would be about 3 hours. It only took an hour and 45 minutes.

Patrice Southard

2 de nov. de 2016

Great Service and Great Service Agent. My family has purchased 10 Hondas from this dealership and received excellent service from Dale Greathouse and staff. I highly recommend the staff from Josh Parker to my service agent for doing a a great job. Please acknowledge their hard work.

thomas jackson

30 de oct. de 2016

service was prompt and excellent / adam luken was very helpful and courteous

Kim123

29 de oct. de 2016

I'm a returning customer. Lollie is so professional and friendly She makes the experience of buying a car pain free. I will be back again when it's time to get another car. Everyone is so nice. Great job Lollie

Joy Hartlage

29 de oct. de 2016

I had the tires checked due to air leakage. They identified the problem and fixed it. So far the tires are holding air, but it's only been a week so we'll see.

Fred McWhorter

28 de oct. de 2016

Traded two vehicles for a new 2017 Honda. The negotiations were brief resulting in a deal fair to me and the dealership. I was kept in the loop throughout as to when my vehicle went into production, when the vin was assigned, and when it arrived. Sales staff went through the functions of the car with necessary detail. While I was offered extended warranties and other add ons, there was no high pressure methods, simply this is what we offer with the benefits. The day after delivery I was having problems with using my phone through the hands free System, I went back to Sam Swopes and they corrected the issue which was a problem with the phone not the car. Although I checked with other area Honda dealers, the best deal was Sam Swope. This in fact is the fourth vehicle I have purchased from the Swope organization in the past 16 years. I will be back!

Dr. Owen

28 de oct. de 2016

Service lady did a great job getting me in and out Quickly

swimmer79

28 de oct. de 2016

Pleasant informative service person. Wait time was acceptable. Car is running great. I really like my Honda Accord and appreciate the good service and timely reminders.

Great car 7

27 de oct. de 2016

We were very happy with our car purchase as a result of our excellent experience with our salesperson. Damon was diligent about finding us the perfect car for our family and our budget.

JB

26 de oct. de 2016

The salesman we worked with was great! He knew the products, was patient to answer questions and explain differences and the options we had. No high pressure, no condescending attitude, just right and the kind of person I like to work with and would be pleased to recommend.Additionally the finance person was likewise wonderful to work with. Great attitude and personality! He carefully went over warranty/maintenance options but again in a softer approach that was much appreciated. His knowledge was apparent and he was professional, but so personable as well.

Cassin,Allen1

26 de oct. de 2016

They serviced the area's needed in a timely manner and did not try to perform services that were not needed, Also did serviced our second car without an appointment the same day.

Nanasride

25 de oct. de 2016

I worked with Chris for the second time. No pressure, always followed through and got me the deal I wanted. Go see Chris!!!! Best salesman I've ever worked with.

Sharon

24 de oct. de 2016

Every time I come to this dealership I get awesome customer service...no matter if it is buying a vehicle, service checks or repairsThat's why I keep coming backI have bought my last 3 vehicles hereKathy Hawkins/7183 was so helpful and got my service completed in record timeKathy deserves an A+

Earache502

24 de oct. de 2016

Chris was super helpful and attentive to my needs. He was quick to find a group of cars that fit my specifications. He worked with me on what I needed. I will recommend him to anyone looking for a car. Can't express my gratitude and experience buying a car form this guy. Highly recommended.

Bill

24 de oct. de 2016

My previous experiences with dealerships were mostly stressful and unpleasant. This is what my wife and I were expecting when we arrived at Honda World. After meeting and talking with Mr. Andre Uchitel we felt totally at ease. He guided us through the entire process of purchasing our new Honda and upon leaving my wife and I agreed that Andre had made this a stress free experience. I will recommend Honda World and our next purchase we'll be dealing with Andre.

don's, civic

23 de oct. de 2016

We had a scheduled our first service along with a recall for our 2016 Honda Civic and Honda World offered fast, friendly, and professional customer service.

James Porter

22 de oct. de 2016

Debra was very courteous and helpful and the service facility waiting room was very comfortable.

Lindsey m zoeller

22 de oct. de 2016

Doug Alsman was a dream to work with. He was easy to get in touch with and so personable. It can be very overwhelming to buy a new van, but he made the process seemless. He was knowledgeable, diligent, and willing to work with us as we considered our options. We will 100% shop with him again and will refer friends and family to him. Thank you Doug!

Sandy

21 de oct. de 2016

Brought my Honda CRV to dealer for a recall issue. The facility was very clean. Service technician was friendly and helpful. My car was finished in the time they told me it would be.

Wilma Clevenger

21 de oct. de 2016

I appreciate the assistance for my routine service. I've been buying Hondas and having them serviced at Swope for over 30 years. I would recommend them to friends.

Susana

21 de oct. de 2016

Came in for an oil change, everything went smoothly, was done in about half an hour. Thank you.

Honda customer

21 de oct. de 2016

My previous experience was not a nice one but this time all the people involved in my service were exceptional.

Wade_harkins

20 de oct. de 2016

Chris was great. He didn't pressure us or anything and worked with us great. He was very friendly and I would defitniley go back to him again. Thanks Chris!

Terri822

20 de oct. de 2016

Friendly and explained what my vehicle needed very well. Kathy had a good sense of humor and when I chose not to have the back brake pads replaced as recommended she was not too pushy once I explained my husband had been in the business over 40 years. I appreciated that.

Buddsgirl

20 de oct. de 2016

Pleasant and engaging...dedicated listening to my requests, friendly and appreciative, would request his partnership again and would recommend him to ithers as well! Thanks again!

Honda123

20 de oct. de 2016

Scott Wood provided friendly, professional and meaningful customer experience. He worked with us on finding the vehicle we wanted and worked with his managers to get he price we needed

Roy

19 de oct. de 2016

I brought by Honda Pilot in for a recall on the airbag. Basically, the airbag had deteriorated to where it would shoot shrapnel in the event of a crash rather than a cushion of air! I was provided with a rental car, paid for by Honda, and went to work. Upon the completion of the repair my Pilot was washed and looked great! I did have a problem with the rental because they said I was liable for the gas I used. I had only driven to and from work that day, about 50 miles. It seemed unreasonable to me that I had to bring in my car to repair a very dangerous issue and Honda would not pay for a few gallons o gas. I explained to the rental department that I was flabbergasted that Honda would not cover reasonable gas in addition to the rental. The manager explained that Honda World only gets a set fee from Honda for the rental; no gas money. But she said Honda World would cover it.Kudos to Honda World for taking responsibility where Honda failed. It was a pleasure to deal with everyone.

K morrison

19 de oct. de 2016

Exceptional attention to every detail of the repair process. Nick Scott was great!

Senen Pena

19 de oct. de 2016

I've been visiting this dealership for a few months now, and I'm impressed with the excellent customer service that they have. They are courteous, respectful and extremely professional. Did I mention how quick they are? Definitely a 5 stars service!!!

Bradley Thomas

19 de oct. de 2016

This is my first new car buying experience and Honda World has made it great. From initial purchase to expert maintenance, I have not been disappointed. I haven't scheduled an appointment for oil changes and scheduled maintenance, I've just shown up when it's convenient for me. I'm always out in about an hour. The staff is friendly and knowledgeable. They smile and treat you like family. I have yet to see an unhappy face.

Mike Carlton

18 de oct. de 2016

To drive into the shop and be greeted immediately is a plus. A very clean well operated business that obviously puts the customer at a high priority. After the write-up was the analysis, then the informative call and last was the service to repair. Thanks Honda World associates for another great service.

JustHonda Terri3

18 de oct. de 2016

My car was in for service had a recall done, oil change and tire rotation. I was greeted immediately upon arriving by Debra, she completed the necessary paperwork and told me about two to three hours. I left and was definitely contacted in that time frame that my car was completed and ready for pickup. My service was fast, efficient and a good experience.Thanks Honda World for my good experience!

Jackie Grimley

17 de oct. de 2016

Doug was a pleasure to work with! We will definitely visit Honda World again when we are looking for another vehicle. My daughter just loves her new 2016 Honda Civic EX! It's a great car for her.

bmn

17 de oct. de 2016

For a Honda Dealer, it doesn't get any better than Louisville Honda World. I know what I wanted and Tom Walker was an excellent salesman to work with. I haven't had any complaints yet.

Meredith2016

17 de oct. de 2016

I have never had a bad experience at Honda. Nick Woodson is amazing and always takes care of our needs. Will be back in the future.

BRENDA

17 de oct. de 2016

I had intended on purchasing my car in Indiana because I live in Jeffersonville,but I worked with Doug Alsman over the phone first and then in person. I was impressed with the dealership and everyone there. Doug had everything ready for me - he is friendly and knows his profession.

Baskette

16 de oct. de 2016

Good service, Only problem I had my cell phone lost the hookup to Honda Link. But all in all, I had good service with Honda

Lester Herndon

14 de oct. de 2016

Working with Marshall Dean was a great experience . He keep working with us until we found just the right Odyssey . .

Mimi

14 de oct. de 2016

Went for an oil change and tire rotation at 6,000 miles. Adam was very helpful. I wasn't sure if we purchased the oil change and tire rotate service plan . He called and confirmed we did.

Adrianamartinez04

11 de oct. de 2016

Our experience buying a car at the HondaDealer was positive. Nick was a good listener and provide us different options that fit our family budget. We will back to buy a car from Nick in the future.Thank you,Adriana

Wayne Carter

10 de oct. de 2016

The buying process was most effective. The entire dealer staff with whom we spent time were friendly, informative and eager to please. We are enjoying our new Honda and hope to continue for many years.

Matthew Straub

10 de oct. de 2016

Great experience, good workmanship, pricing could be more competitive.

jpg1899

10 de oct. de 2016

Quick in-and-out oil change with all the care and courtesy of a full service visit. All potential items for service were reviewed and explained to me. Very satisfied with the customer waiting area and my vehicle was washed and delivered on time!!

natalieg

9 de oct. de 2016

All went well and would recommend to others. Would love to take my car in again for service and use the same service workers and service professionals.

Stacey car reviewer

9 de oct. de 2016

Very clear on what service was being performed. Knew the ant due for serviice up front. They were finished when they said they would be. Very easy to deal with & very nice. Overall, good experience.

MaryO

8 de oct. de 2016

I have bought several homes and cars over the years and to be honest generally do not enjoy the sales experience. No one seems to listen. I tell them my budget range and suddenly we are looking at things priced for lotto winners. The remarkable thing about Ryan Anderson in sales at Honda is he listens carefully to what is important to you. He is fast and helpful in educating you on the features and differences in makes and models. I had done a lot of research on Blue Book and Kelly before shopping and Ryan could answer all of my questions. I loved his attention to detail to make sure you have all your questions answered. Thanks Ryan to you and all your support staff for working hard to get me a great buy on my new Honda.

Juanita

7 de oct. de 2016

Did not have an appointment but was worked in due to the urgency of the problem.

MaryO

7 de oct. de 2016

Ryan was exceptionally professional and helpful in my search for a new Honda car. He listens carefully to your needs, how you want to be contacted, and stays focused on giving top notch service. Ryan does a great job educating the customer about various models and their features. He worked very hard for me to get an amazing out the door price. So nice to have a pleasant sales experience!

Kevin68

7 de oct. de 2016

Kudos to Chris Stromberg for taking the time we needed to purchase our CRV. If you need someone to show you a vehicle without any pressure see Chris!!!Thanks guys. We are extremely happy with our new SUV

Gregw

6 de oct. de 2016

Staff was courteous and service was performed in the time stated. My thanks to all who serviced my vehicle. I will continue to use this dealer to service my car.

Dee Dee

5 de oct. de 2016

Everything was fast and greatI will return again next time to have my oil changed here. The people were very friendly and easy to talk to.

Happy Honda Owner

4 de oct. de 2016

A special thanks to Debra Judd. I didn't have an appointment, but she arranged for the service manager to ride/drive my car to diagnose the problem and arranged for the repair to be done that day. I would and I have recommended Louisville Honda World to others.

James Wilson

4 de oct. de 2016

like the service here and the people.I Always pleasant and helpful and done in a timely manor. It is an easy place to get to.

maryb

4 de oct. de 2016

Doug Alsman is a terrific salesman. This is the third auto we have purchased from him. Great personality but most important he is honest and knows his cars. We had only a positive experience at Honda World from Sales to Finance to Delivery. Thanks to all!

Sroussell

4 de oct. de 2016

Very helpful, prompt service. Took exactly as long as they said. Mike was really nice and explained everything in detail. I was able to wait for my car and have everything done.

Honda Owner

3 de oct. de 2016

Issue I have is the previous oil change and tire rotation they lost one of the valve stem covers. Pointed this out for this oil change and they stated they would look to replace it. They did replace it but with a cheap plastic model that doesn't match what came with the vehicle.

William Brown

3 de oct. de 2016

I brought in my 2011 CRV for service and had all of my repair issues address promptly and at a reasonable cost.

Lara1129

3 de oct. de 2016

I was greeted immediately by a sales rep that was very knowledgeable, courteous and attentive. I ended up buying a car the same day that I went in to just look around. Car selection was great and I feel that I got a very good deal on the vehicle.

Helen Rosenbaum

3 de oct. de 2016

Nick Gibbons was very helpful and nice...I got there first thing 7 am to have my oil change, It took no time and everyone was very nice

Phil

3 de oct. de 2016

Nick Woodson and the staff were extremely professional. My negotiation on price was very short as Nick meat my request. I purchased a new Denali Acadia two years before with good results and returned to purchase a Honda CRV Touring.

Sophie

3 de oct. de 2016

Kathy made me feel that my business was important to them and that I was well taken care of. I was confident they would do a great job. She also discussed all the service options with me and we chose what was appropriate to address at that time. I felt in control of the process which was very reassuring. Thank you, Kathy.

Carl Blanton

2 de oct. de 2016

Excellent service as always. Mike Kavanaugh kept in touch with me about my repairs and explained everything to my satisfaction. The car was expected to be repaired by 2:00 p.m., and they met those expectations. I'm very satisfied with the service I received.

Lynn

1 de oct. de 2016

Great experience. The service person was polite and helpful. Waiting area nice. Service was completed in time promised. I highly recommend Honda World. Thank you,

Sharon123

1 de oct. de 2016

Our salesman Steve Bell was very informative on the vehicles we were just looking at, we had no intention of purchasing another car at this time. I would say Steve is an excellent salesman, since he sold us on the CR-V Touring! We traded in our Honda Civic 2013 on the 2015 CR-V! Great job Steve!

Anonymous

29 de sep. de 2016

Periodic maintenance performed as requested and car was ready on time. Estimate of maintenance cost was accurate.

andrea4040

29 de sep. de 2016

I am definitely a Honda person. Adam Luken was very helpful and informative. Diana, i think is her name, she's a Service Manager (long brown hair)is a great assest to the company, very helpful and friendly. I love dealing with her.

loyalhondaman

29 de sep. de 2016

Wonderful customer service. Technician called and let me know what was the issue, what needed to be fixed and approximate cost which was dead on. My car was ready for pick up as expected and check out was quick and easy. The service department is a great part of Honda World.

Daniel phillips

28 de sep. de 2016

My Honda advisor went out of his way to reduce the cost of this repair.

Satisfied Customer

28 de sep. de 2016

Adam at Louisville Honda World provided me personal and relatively quick service. I arrived without an appointment for an express oil change, but also required the B1 service which included tire rotation. The service was prompt on an extremely busy Friday afternoon with personal attention to all the checks that my car required and an explanation of each to me. Thanks, Adam for you friendly service.

Frank Karr

28 de sep. de 2016

I had a preset appointment and the service adviser was ready for me upon my arrival. I was provided with a loaner (2016) . Upon the return of the loaner, my car was ready to go and they had washed it also. I've had dealings with them twice in the last 3 months and both times I was treated as if I was the most important client they had.

Bill Wine

28 de sep. de 2016

Great service and timely repair times as promised.

Derby Winner

27 de sep. de 2016

Nick Woodson provided professional and pleasant help to me and my wife during our car purchase experience. We hope to deal with in the future.

Terry

26 de sep. de 2016

Wonderful experience. Will buy from again. Nick Woodson answered all of our questions and was very informative. Very professional dealership. Even my wife was impressed.

Kathy Cail

25 de sep. de 2016

All the staff at our Honda Dealer went above and beyond on a Sunday, of all days, to fix my car. As a result, I didn't have to rent a car and my very busy week wasn't going to be made more hectic. Please give Mike Phillips and Debra Judd and the technician Chris a huge bonus. They earned it. Kathy Cail

Brenda FINK

25 de sep. de 2016

First car I purchased alone and it was a lot easier than I thought it was going to be.

Mrs Thomas R Smith

25 de sep. de 2016

He was Very Professional and attentive to my needs. He even included a car wash which was pleasant suprise. The Service as promised, was prompt and thorough.. He explaned tasks completed. and when next service will be needed. I was very satisfied.

Glenda123

25 de sep. de 2016

When I was ready to buy another car, I went straight to Honda World. I love their service department. I have been going there since 1992. Marshall was very knowledgeable and nice when I purchased my certified Honda Accord. I am a very satisfied customer.

rroederer

25 de sep. de 2016

Marshall is very experienced and was very helpful. Was buying a used car for my son. Marshall was very helpful and even had some suggestions to help my son establish credit. But he wasn't pushy. I felt very comfortable with him. I will ask for him by name in the future.

TR69

23 de sep. de 2016

They did an amazing job bringing my 14-year-old yellow, hazy, scratched headlights back to almost-new condition.

Claude Richmond

23 de sep. de 2016

No problems. Very good over all. Completely satisfied. Great service.

Rick Whelan

23 de sep. de 2016

I've purchased cars for over 50 years and have found the experience not always to be a pleasant event. I've known Scott McCrory for almost 20 years and have always had the utmost respect for him. I've now purchased 2 vehicles from Scott and have been treated very professionally yet as though we were friends. Scott has always tried to obtain the best deal and the best rate available at that time.I hope to return in 3 years to purchase another vehicle from Scott.

Drew123417

23 de sep. de 2016

Kathy is great!she was very helpful. The car was finished early . She is a keeper. She is one reason I use the service department . Deserves a raise!

Steve Hodges

20 de sep. de 2016

This dealership was quick, thorough, friendly. Wi fi in the customer waiting area works great.

Larry's Insight

20 de sep. de 2016

Came in for appointment, taken care of by Mick Harris as soon as I arrived. He made sure all questions were answered and appropriate service applied. He gave an estimated time for service completion ( which was spot on), and helped with the return of my car. Overall experience was what you always hope it would be like. Thanks to Mick, Larry

Fred F

19 de sep. de 2016

The service I had from Honda World was exceptional. They solved my problem quickly, Obtained the part and did the repair. The price was very much in line for the repair.

James M. Dunn

19 de sep. de 2016

We were fine as soon as they found us in the computer! It was the first trip with the new car! We have been buying cars here since 2000 and we bought 2 that year.

glory1613

19 de sep. de 2016

I came in for a simple oil change. I was asked if I knew that I had a recall item. I said yes a voiced a concern that there was a delay in getting this service. Next thing I know the service agent was doing everything in his power to take care of my concerns. He even helped me to fix a hot chocolate in the new machine and he said that it was going to be the best hot chocolate I had ever had and he was correct.

Debbie2013

19 de sep. de 2016

The salesman Arthur Wilson went above and beyond to make buying my car a good experience. It has been 10 years since I purchased an automobile and very satisfied. I would highly recommend this salesman when purchasing your next car.

amiegullett

19 de sep. de 2016

The service department is excellent. I needed a hood latch and cable replacement. The part had to be ordered and I still had my car back in only 2 days.

canoe1

19 de sep. de 2016

Didn't buy the car we were looking at but only went elsewhere due to the vehicle we found was one year newer, had fewer miles , and camewith a Subaru factory certified warranty.Salesman did a fine job and did everything we asked. I would shop here again without hesitation.

Delkat1969

18 de sep. de 2016

the new Truck was bought easily and serviced when it should be and the service was great> the car ,oaned to us was excellant makes me want am accord but I will get a new Pilot next.

Belle2016

17 de sep. de 2016

I used the Service Department last week and the service, as usual, was great....I needed a rental car and got one with no problem. An all round great experience!!

Courtney123

17 de sep. de 2016

Dealership was great... gave options in price range. They were easy to do business with. Did not spend all day to get car. Very friendly

Hilary

16 de sep. de 2016

Special thanks to Dave, the shuttle driver. He was wonderful!

Theresa and Sam

16 de sep. de 2016

I decided to trade in my 2002 Honda Civic EX for a 2016 Honda Civic EX-T. Nick Woodson made me feel comfortable with purchasing my 2016 Honda Civic, and made the whole process easy. He was very professional, knowledgeable, and friendly. I sincerely appreciate my experience being stress free. He took the time to explain all the new features of the car. I am very happy with my new Honda, and so is my husband! The service department always delivered great work and excellent customer service with my 2002 Civic, and I know they will do the same with my new Civic. I highly recommend Honda World and Nick. Thanks so much, Theresa and Sam.

Gladys123

15 de sep. de 2016

Honda employees are great! Thought I needed new brake pads but did not. Darlene Wheeler explained why I did not. Other companies would have sold me new pads.

CECIL

15 de sep. de 2016

With the sale of my husband's 2003 Thunderbird Convertible, the trade-in value of his 1984 mustang convertible and my Camry, Nick Woodsen Helped me purchase a Mulberry 2016 Honda HRV-LX. beautiful. I've never had a new car before! Thank you dear Hubby.

Harvey Cantrell

14 de sep. de 2016

Quickly after showing an interest in the Honda CRV, I received a response Ms NickieCain at Honda World. Based on what I saw, I set an appointment the next day for a sales contact. However my circumstance changed and I had to cancel the appointment. The dealer was completely understanding and did not pressure me at all. I have received almost daily listing of Honda CVR's from Honda world. When I am ready to make my decision about vehicle, I will definitely will go through Cars.com/Honda world. Nickie was very nice and professional to work with.

bmdenton1

14 de sep. de 2016

Everyone at Honda world is amazing. I felt so welcome & respected. Thank you to everyone who helped me purchase & drive off in my dream car!

RO

14 de sep. de 2016

I would recommend Swope Honda World as an excellent dealership because the service I received seemed honest, reasonable, and reliable. My vehicle was provided precisely what it needed in a reasonable amount of time. The battery was low, and I trusted the representative (Micah) in terms of providing honest feedback about the maintenance status of my vehicle--without needlessly costly repairs. I also appreciate the consistent offers of complimentary car washes each time I bring my Honda in. It's offered before I have a chance to think about it! Thank you for a consistently smooth and easy experience!

Kathy Schuchard

13 de sep. de 2016

I received a recall notice for an air bag on the passenger side, I called and made an appointment. Took it in when scheduled and they took care of it.

Sharon at Naples

13 de sep. de 2016

I had visited several dealerships and found this salesman and this dealership to be the most professional! Thank you for getting me the CRV that I wanted in a short time. It was a pleasure working with you. The new car clinic was very informative as well.

Pam

13 de sep. de 2016

Damon was by far the best salesman I have ever dealt with. He truly had my best interest in mind while we were shopping. Thank you Damon

PaulaC

13 de sep. de 2016

My Honda was serviced with the most care and Mick handled the servicing with the utmost professionalism and knowledge I have come to expect from Sam Swope. I will continue to bring my car in to Sam Swope for servicing in the future.

ROB

12 de sep. de 2016

Customer Service was great and they were able to get us on the road the same day! We were driving from WI to Asheville NC when the radiator blew and mixed with the tranny fluid. We defiantly thought we would have to stay an extra day but they completed job same day and we were off to NC. Thanks Honda World!

Lou P.

9 de sep. de 2016

We had the pleasure of working with Chris Stromberg and Tom Seaforth in acquiring a vehicle for a relative. They worked hard to meet our needs and went out of their way to accommodate us. No hard sales tactics here. These guys were very personable and helpful. Highly recommended.

Aaron

9 de sep. de 2016

My only complaint is that it took quite awhile to get someone to help me. However, once Chris started to assist me, everything was wonderful. He was friendly, knowledgeable about the vehicle I was interested in, and was easily able to answer all my questions and concerns. I would highly recommend working with Chris if you're looking to purchase a car. The price was competitive with other private and dealer prices in the area.My experience was also great with the Honda World finance department, the man who helped me fill out all the necessary paperwork, and with Hannah, the person who showed me how to set up the car's Bluetooth integration. Overall, I couldn't have been happier.

southern906

9 de sep. de 2016

The two salesmans kindness and understanding finally allowed my family and myself to purchase the van we wanted. To no fault of the salesmans effort the deal was finally done..word of advice to upper management...the focus of quality and loyalty should be priority rather then continous focus on quantity (meaning if a customer has purchased 3 out of 4 last vehicles with your business you should be willing to work them more on the price). If the salespeople had more say so more cars would be sold...sometimes having more chiefs then indians is a bad thing

Bob Shiffman

8 de sep. de 2016

Rated a 4 of 5 simply because of the built-in frustrations of buying a new car and going through the agony of 1) having to participate in the back and forth game of settling on a price, although our salesman was savvy enough to get a sales manager involved early, so it wasn't too bad. And2) getting all the registration and finance paperwork done-- uggh! Both sales and finance folks were polite and helpful; it's just so TEDIOUS!We've dealt with Swope in the past and went there to buy. And would recommend them to others.

Why me

8 de sep. de 2016

Through no fault of Tim's, but rather a problem in the detailing department, my vehicle was not ready when it was promised. Tim was polite, professional, empathetic about it. He explained, compensated us, and turned what could have been a very negative into a positive. You are lucky to have an employee that can so beautifully handle the situation we were placed in.

Miss Kitty

7 de sep. de 2016

Completed in a timely manner even though they were very busy. Took the time to get the details about a concern I had. Very professional

Rich & Kathy

7 de sep. de 2016

We recently had a very difficult to resolve AC issue with our 2005 Odyssey. You need to know that the person we dealt with in service was Debra Judd and she gave 110% effort to make sure that we were taken care of and satisfied throughout the 3 visits it took to get the problem resolved. You should consider yourself very lucky to have such a valuable asset in your organization. It is people like her that will keep customers loyal to your dealership rather than going elsewhere.

dave p

4 de sep. de 2016

good service but you can rarely get out with just an oil change!

Lucky1

4 de sep. de 2016

Ben Matlin makes the process of buying a car easy. Love my Honda van. I would recommend buying a car from Ben and Honda World.

lynda law

3 de sep. de 2016

Everyone I encountered here was awesome! Semsa was really sweet and made the entire process so easy. Kevin was also great and helped us get through all the confusing financial paperwork. My total experience here was great and I left feeling really comfortable about the decision we made. I hate that i can't remember her name but the girl that showed us how to use all the features right before we left was great too! My new car is awesome and I hope to have it for years. If something ever happens and I need a new one I'm defintely coming back to Honda World and I'll refer everyone I know here.

Ncmom

3 de sep. de 2016

Time for regular service and an oil change Finished faster than promised. Comfortable waiting. No surprises. We will return when the yellow wrench reminds us again.

"Accord and CR-V family"

2 de sep. de 2016

I have a problem with writing an "Exceptional" review. Exceptional means "an exception from the norm" which by the dictionary, could mean better or worse than the norm. In the years I've been coming to the Service Department, I have been having consistently great experiences. Actually, that flows over to purchases, as well.This visit was "no exception" - it was wonderful. Nick Scott took my call for the appointment in his usual friendly and attentive way. He set up my appointment with the usual attention to detail, so that I was comfortable that he knew what I wanted, and was giving me the options of date and time to let me make my own choice.A needed part kept the work from being completed the same day, but upon completion the next day, I was notified that my car was ready, all with "the usual" friendliness, and attention to my needs and wishes. The shuttle ride to work the first day, and the ride back from work to the dealership the next day were also "as always" with attention to my convenience and needs.All in all, I had a completely unexceptional experience, which is a wonderful thing. The norm to which I have become accustomed is great enough that I have learned not to want an Exception.Keep up the good work!

Calivw

2 de sep. de 2016

We were very pleased with our buying experience. Scott McCrory and Richard were extremely helpful and agreeable with every request. We also had our daughter with us and they were great with her. Lots of snacks to offer to keep her occupied! I would absolutely recommend them!

Lauren M

2 de sep. de 2016

I just leased my first Honda from Honda World, and after several frustrating experiences at other dealerships Honda World was a breath of fresh air. Nick Woodson was professional, straight-forward and polite. There was no smarmy or condescending attitude- just respectful, quality service. I feel good about the entire experience and I love my CRV!

Paul F.

1 de sep. de 2016

Mick Harris went above and beyond to make sure my vehicle was repaired correctly

Chrissy Disibio

1 de sep. de 2016

We had made an appointment to go see a used 2015 Honda Odyssey at Honda World in Louisville last Monday, and they said to come on down the van was ready. We are from Cincinnati so we drove an hour and 30 min for this appointment. When we arrived, it took about 20 min for them to come back to us to say they lost the van!! How do you lose a van I am not sure.... if they sold it they didn't say they sold it.... still not sure what happened to it. BUT because of excellent customer service of Lollie and Lamonte, we were offered a BRAND NEW 2016 Honda Odyssey in whatever color (exterior and interior) we wanted at the same exact price we would have paid for the used one..... this was an amazing deal. $7000 off list price. Unfortunately it did take a little over a week to get the car in so we had to drive back home, and then back to Louisville again once it was ready, but it was worth it. And when we came back, Lollie already had everything completely organized - had already called our insurance, ran our credit, all paperwork ready to go so it didn't take as much time as it would have. The van is amazing and we are very happy! We would recommend this place.

dpop43

1 de sep. de 2016

Just bought our 3rd Honda from Honda World. This was our 2nd time with Chris Stromberg as our salesman. Both times have been a great buying experience.

Honda lover

1 de sep. de 2016

My family owns 3CRVs and 1 Odyssey. Mike always treats each of us with respect, is friendly and most important is very competent. I trust him completely.

Chrissy Disibio

1 de sep. de 2016

We had made an appointment to go see a used 2015 Honda Odyssey at Honda World in Louisville last Monday, and they said to come on down the van was ready. We are from Cincinnati so we drove an hour and 30 min for this appointment. When we arrived, it took about 20 min for them to come back to us to say they lost the van!! How do you lose a van I am not sure.... if they sold it they didn't say they sold it.... still not sure what happened to it. BUT because of excellent customer service of Lollie and Lamonte, we were offered a BRAND NEW 2016 Honda Odyssey in whatever color (exterior and interior) we wanted at the same exact price we would have paid for the used one..... this was an amazing deal. $7000 off list price. Unfortunately it did take a little over a week to get the car in so we had to drive back home, and then back to Louisville again once it was ready, but it was worth it. And when we came back, Lollie already had everything completely organized - had already called our insurance, ran our credit, all paperwork ready to go so it didn't take as much time as it would have. The van is amazing and we are very happy! We would recommend this place.

John E

31 de ago. de 2016

Mike Kavanaugh handled a difficulty warranty issue keeping me informed throughout the entire process. His patience, courtesy, professionalism and product knowledge is greatly appreciated.

Jessica256

31 de ago. de 2016

Honda World always takes Excellent care of me and my accord. They know my car. I trust them. I would never go anywhere else!!

Ks0510

31 de ago. de 2016

Debra was very kind and helpful. You can tell that she truly cares about your experience. I will be visiting again! My vehicle was fixed and ready to go in a short manner.

fhr

31 de ago. de 2016

service agent was informative...told me what I needed, got it done...Hondaworld is usually very, very busy but I got in at the right time...initially for tire rotation and oil change but needed air filter and cabin filter and got alignment as well with coupon.

Kenny Wheeler

31 de ago. de 2016

My car was fixed in a flash and was left clean as a new car almost. I certainly will bring my car back for service the next time it is needed.

Nancy12

31 de ago. de 2016

I always go to Honda World for service on my Honda Civic. I always request Debra Judd because she knows the business and gives excellent service.I have never been disappointed!

Ilovehondas

31 de ago. de 2016

We have been going to Honda service for many years. Service has just gotten better = quicker and more efficient. One glitch: have come in TWICE now for nitrogen in tires and the machine is broken. Seems odd. It's a rather large dealership with quite a few vehicles with nitrogen filled tires. Was told to come back for it. :-(. Just won't fit into my schedule for a third time.

Carol H.

30 de ago. de 2016

I had a great buying experience with Marshall Dean. This is the second car I've purchased from Marshall so I already knew I could trust him. I saw the car online, called Marshall and told him I was coming in to look at it ... I test drove the car and walked out of the dealership in less than an hour with a 2014 Honda Pilot.

SK

29 de ago. de 2016

My wife and I bought a Honda Civic Hybrid from Honda World in August 2016. Our sales representative, Ryan Anderson was very knowledgeable and professional - he listened to us patiently and was always available to answer our questions and concerns. After a long time, it felt good to buy a car - I mean really! The delivery specialist, Holly Pitt was quite knowledgeable about the technical details of the car and explained every detail to be before the car was delivered to me. The overall customer service was excellent and people were generally friendly and the space was welcoming. I have already recommended my friends to visit this dealer and see for themselves.

Cathy Causey

29 de ago. de 2016

My salesperson, Pat Wingfield, was great. Low stress and no pressure! I have worked with Pat on several purchases and he has always been friendly, helpful and knowledgeable which has really helped in the whole process! Thanks

MA

28 de ago. de 2016

We just bought our fifth Honda from Honda World. As always the shopping/buying experience went very smoothly! Special thanks to Doug Alsman, Chuck Morelli, and all involved in helping us get our new CRV on the road! Bob and Mary Anne Powers

ron

27 de ago. de 2016

I received great service and care. Mike Phillips is a terrific team member of the service team. I have great comfort knowing Mike is taking care of me. He makes everything seem real easy.

eleanor a. dougherty

26 de ago. de 2016

Dale Greathouse , Mick, and the technicians did their predictable and excellent diagnostic job and promptly repaired the problem. It's gratifying to know that I have a dependable service group. Thank you!

Alan Moody

26 de ago. de 2016

We purchased our second Odyssey from Honda World Big Lot. Damon Hampton is the BEST! He came in on his day off to finalize the purchase since it was the best time with our schedule. We really appreciate the service we have gotten. We highly recommend Honda World and especially Damon.

Sheila

26 de ago. de 2016

I have done business with Nick Woodson before and consider him my "car guy". He and Honda World (formerly Swope Honda) have always taken very good care of me, making sure I get just the vehicle I want, with the amenities I want, and a very good deal. I plan to continue doing business with Nick for a very long time!

Jdoyle

26 de ago. de 2016

Honda world, Mick (service rep) and Sholanda (Honda rental agent) in particular, were very helpful with the whole airbag recall experience. Very helpful and curtious.

Maggie2017

26 de ago. de 2016

I took my 2015 CRV EXL to Honda World for an oil change and an overall check. My service was excellent! As soon as I drove into the bay, I was met by a very friendly associate, Kathy, who was so personable and knowledgeable about the codes being shown. After explaining what services were needed, she gave me a time when my car would be finished, and made sure I knew about the lounge and the amenities offered. Kathy came and told me my car was finished 15 minutes before the promised time, again explained what services were performed, and answered my questions. Overall, it was a great experience. I hope I get to work with Kathy on my next visit to Honda World.

Cayton72

26 de ago. de 2016

Easy and honest. Service techs were very curtains and helpful. My wife and I love doing business there. Service at the dealership is second to none.

Happy Purchase

26 de ago. de 2016

We purchased our second Odyssey from Honda World Big Lot. Damon Hampton is the BEST! He came in on his day off to finalize the purchase since it was the best time with our schedule. We really appreciate the service we have gotten. We highly recommend Honda World and especially Damon.

Anne

24 de ago. de 2016

The starter on my vehicle went out suddenly. I brought the vehicle to Honda World. I was able to obtain a replacement vehicle easily and quickly when I dropped the vehicle off. The replacement car was new, low mileage and clean. All of the staff I encountered at the Service department were professional, experienced, courteous, friendly and easy to deal with. The service adviser Debra Judd made all the arrangements with Honda on the repair. She regularly updated me on parts, repair and pickup. My car was clean and had been washed when I picked it up. I have had no additional problems with the vehicle. I am very pleased with the high quality service delivered by the staff at Honda World.

pilotgirl

23 de ago. de 2016

The staff we worked with was very pleasant, informative and made us feel comfortable with the whole process, not pressured in any way; a good experience.

sunshinestay

22 de ago. de 2016

The person who took care of me was wonderful. Not pushy but gave me all my options. I will be back hands down the best service I have ever had!!!!!

Amanda

21 de ago. de 2016

As an owner of a driving school I have to get an oil change about every month as I put large amount of miles on my car teaching drivers Ed. This was by far the best experience I have every had getting my car serviced! I brought in my 2015 Honda CRV for an oil change and tire rotation. Jay Howerton was very knowledgeable and answered all my questions! Got me in and out fast and was very personalable. I am very happy with my experience and will request him next time, well next month when I need another oil change!

Gayle Ellingsworth

17 de ago. de 2016

I had the best Sales Consultant Lollie Reiss and Delivery Specialist Holly Pitt, these ladies went the extra mile to assure I was comfortable with the whole process, from trade in to driving out in my new 2016 Honda. never made me feel pressured or rushed and answered all my questions. :)

From Honda girl to Ford girl

17 de ago. de 2016

I had an unfortunate car accident on 7/23/16 resulting in a total loss of my Honda accord.I have always done business with Sam Swope Honda so my first choice was to contact them in re:to having 5 days to find a car before my rental time was up.I was set up with a Honda world associate to meet and discuss my options.From the moment I walked in until I drove off the lot with a new but used vehicle,Chris helped this difficult time transition into a great experience.He was very professional,patient and always willing to go the extra mile for me. Thank you from the bottom of my heart.BTW,my daughter loves the multi-colored lights in the fusion cup holders and foot lights!

Littlenat

17 de ago. de 2016

We worked with Chris Stromberg and he was the best dealer we have ever had to deal with. He was patient with us and our three children, and on one of the hottest days of the summer too! he showed us many cars that we wanted to see and some that he felt would suit our needs. He went above and beyond, and made us feel very comfortable with the great deal that we got. I would recommend this dealership to anyone but to definitely work with Chris. I know that we will contact him again when the time comes!!

grannygayle

17 de ago. de 2016

I had an awesome experience, my Sales Consultant worked with me to get the best deal for me, and didn't make me feel pressured to buy anything that I didn't want to or need. When my new 2016 Honda Odyssey arrived she and the Delivery Specialist helped with a smooth transition and went over all my questions about my new van

Kristina G

14 de ago. de 2016

The sales part was great. Chris was not too pushy and answered our questions well. He quickly found the specific car we came to see. It had bird poop on it so he had is washed which was nice. He also offered us water. When we got to the finance part, that was a little tiresome because once Chris dropped us off to work with the finance department we were sitting and waiting by ourselves for awhile. And we weren't given many updates. But overall it was a great experience and we are very happy with our purchase.

Penny Lucas

14 de ago. de 2016

I had a pleasant experience working with Chris. He helped me find a smaller car as I wanted to trade in my Honda CRV. He took the time I needed to make an informed decision without pressuring me.

ErickBarger

12 de ago. de 2016

Chris was not pushy or aggressive and did everything he could to help me. I would recommend him to anyone. Chris knows what he is doing.

Art P.

11 de ago. de 2016

Went through Express Service for an oil change and tire rotation. Jay Howerton was very personable, knowledgeable and courteous. I couldn't have asked for a better experience. While waiting for service to be completed I also spoke with Andre Uchitel, who originally helped with my purchase 3 years ago. Spent 2 to 3 hours discussing a new vehicle. As always, Andre was the consummate professional.

SFR

10 de ago. de 2016

Getting ready to go on vacation, the idea of fixing a 1999 Honda Accord LX, in mint condition, or buying a new car was a overwhelming task. $2000. to fix my car seemed unreasonable, and I found myself unable to make decision before my vacation. My Customer Service representative, Mike Kavanaugh's wisdom and guidance, not only put my mind at ease by telling me to wait on my decision, it also allowed me to have a worry free vacation. Bless you Mike! Returning home and trying to make the right decision, Mike became a "safe big brother" which enabled me to make a decision that "worked in my best interest." Whenever I work with Mike it is obvious that he is not trying to sell me anything BUT operates from place of honor and integrity on my behalf. This friend, this Service Consultant, this guide, is an asset to Honda World and I believe he deserves a GOLD STAR, and a big bonus, for his service to others, me included. Sharon P.S. I have purchased two new Honda's from this dealership and the service department is a part of the reason that I am a returning customer.

adpryor

10 de ago. de 2016

SSHW is a place I feel comfortable bringing my car whenever it needs proper maintenance and repair. Jay Howerton in Express service is one reason-his on-time pledge and great customer service are the reasons I continue to use SS as my "go-to" for anything car related. Great job, Jay! Keep up the good work.

Becky 1221

10 de ago. de 2016

I was fortunate to get Ryan Anderson as my sales associate when I walked in Honda World to buy my 3rd Honda. Not only do I have undying faith in Honda vehicles but they also have great employees. Ryan did not pressure me at all and seemed to really care about what was important to me. The whole process was pretty simple. Thanks Ryan.!!!I would also like to give thanks to Holly Pitt who helped me with understanding some of the new features, she helped out a lot.

Cheryl Eblan

9 de ago. de 2016

I had a great experience at Honda World! Thank to Nick Woodson! He is very knowledgeable, helpful and made my purchase of my new vehicle quick and easy. I am so exited that I purchased this vehicle.

Jessica1666

9 de ago. de 2016

I got a 2015 Toyota Corolla le. I have been looking around for a little while and didn't see myself in any car I could buy. I went to Honda world and talked to th salesman who was very helpful and gave me advice. I took a test drive and loved it. Granted the car wasn't perfect but to me it looked brand new. But the guy pat wingfield who sold me th car was very great at what he does and helped me out with everything. Great place and would recommend it.

Good Experience

7 de ago. de 2016

Bought a 2014 Honda Accord.Beau was our salesman. He was helpful at every step. Holly was awesome in helping me figure out all the features.

The Halls

7 de ago. de 2016

Very great experience. Very courteous, professional and helpful personnel from Andre and Megan in sales to BIlly in Finance, and Hannah in Delivery. This is our second Odyssey from Swope Honda; and we will be back!

Mike and Carole

7 de ago. de 2016

I have been buying cars since I was 16 and am now at 73. My wife's car was on its last leg. I had purchased from Honda World in the past when still owned by the founding family. I was greeted by Bill Cook. Excellent professional with about 20 years experience. Didn't sell me just provided information and answers. Took me to a low mileage fresh on the lot trade in that was not even cleaned up. It was priced at a premium because of condition and 56,000 miles. The price was still in line with their company policy to use 'On Line Internet Pricing' as a guide to a fair market price. Met the Boss GM next, Richard Span who joined us and between the two met my requests providing a more then fair trade in allowance and super bank terms and rate. Went beyond the norm with a car clean up and providing personal history of car. Great pros, open and straightforward. Go to the 'BIg Lot' and ask for Bill Cook. You wont experience anything different then we did and I bet you meet the Boss also! Mike and Carole Gibson

Ekconover

7 de ago. de 2016

I had an amazing experience with Nick Woodson at Honda World. He made it quick and simple for me. I had a monthly payment and car in mind and he made both happen for me. I was very pleased!

Bell

6 de ago. de 2016

Richard Thompson , Hannah Thompson, Kevin Goss were all fabulous to work with.

Teacherboone

6 de ago. de 2016

Chris at Honda World was so helpful! He had cars in our price range and specifications ready for us when we arrived. He never pressured us and allowed us the time we needed to make an informed decision. Everyone at the dealership was helpful and cooperative. We would recommend Honda World to anyone in the market.

Ron

6 de ago. de 2016

Recently brought our CR-V in for regular maintenance and was taken care of quickly and courteously. Darlene made sure we were in and out in a flash and that everything on our vehicle was in great shape. Would highly recommend the Honda World Service Department.

TJDHS

5 de ago. de 2016

Mr. Stromberg was extremely helpful and courteous. He was not the least bit aggressive and made me feel he had my best interest at heart. I would highly recommend him. If I purchase future cars, I will contact Chris first. He is a definite assess to your company.

Happy Car Buyer

5 de ago. de 2016

I would highly recommend Chris Stromberg to everyone who may be thinking of purchasing a vehicle.I had a very particular auto in mind. Chris was extremely patient with my requests and found the perfect car for me. He is friendly and not pushy in the least bit. I enjoyed the experience so much that less than a week later I brought my daughter in to purchase a car.

Benson

4 de ago. de 2016

I would recommend Chris Stromberg to anyone looking for a car. He was someone that knew what he was talking about and his friendliness went well over what would be expected. He listened and did not try to sell us something we could not afford.

Frank Jemley

4 de ago. de 2016

Debra Judd of Honda World's Service Department provided truly outstanding service to us recently when we brought our Odyssey minivan in for work. Long story short, Debra (and her manager) went way, way above and beyond to ensure that we were not just satisfied, but completely happy with our experience. We recommend Debra wholeheartedly. Frank J.

annewalker88

4 de ago. de 2016

I came in on a Sunday for an oil change. While I was waiting in the queue, I spoke with Chris Stromberg about transferring from leasing to buying my Fit. He set me up quickly and was very professional throughout the process. He worked with the finance department and kept my payments at a rate I can handle. In addition, he arranged for me to drive a new Fit while my car waits for the recall parts to come in.

Asner458

4 de ago. de 2016

Chris Stromberg Was so helpful finding the absolute perfect car for me!! He wasn't pushy and was there to saner questions! I didn't feel pressured!! Loved it!!

Robbins

3 de ago. de 2016

We have been coming to Honda World for repairs and maintenance of our 2009 Accord for the past few years and have been very pleased. My husband and I recently decided to upgrade our Accord and purchase a 2016 Honda Accord Sport. We are so pleased with the service provided by Scott, Hannah, and Kevin! They made the process of purchasing a new car and trading in our current vehicle so simple. We would highly recommend Honda World to our friends, family and and anyone looking for a Honda and friendly service! Thank you to Honda World! The Robbins

Smith

1 de ago. de 2016

Thanks Hannah and Spencer for my new accord sport.

Thuy Le

1 de ago. de 2016

Ashley and Hannah were amazing. Had a easy time buying the new car!

Marilyn29

31 de jul. de 2016

Came in for an oil change, great customer service. Was having some trouble with my phone and Brittney came out to my car and fixed it. These people are so friendly!

Eric

31 de jul. de 2016

Lewis was great to deal with, and Hannah was very helpful. Our first time at Honda world, I would definitely come back and recommend to people.

Michelle

30 de jul. de 2016

Very friendly & informative service. Spent the time with us needed to answer all our questions. Patience while we made our decision.

Pat Brown

30 de jul. de 2016

Rabihah. Mouse. Excellent sales lady. Always wonderful to deal with.Mark Dutton. Excellent finance information,..Jimmy Morelli. Deliver specialist excellent. Always

Ray Clark

29 de jul. de 2016

Sales Consultant Damon Hampton made my purchase of a used SLK 350 stress and hassle free . He accompanied me to an independent auto repair shop to have the vehicle inspected for my piece of mind. No pressure, No Bull and Trustworthy! One of the Car Best Sales Consultants I've ever purchased from,

Rosanna McDonald

29 de jul. de 2016

I had a great experience buying my CRV at Honda World! Damon Hampton worked with me and made it a pleasant and stress-free experience - no pressure whatsoever! He even followed me home and brought me back to the dealership to pick up my new car!!

Tindle

29 de jul. de 2016

Great people to work with. Hannah, Ben and Kevin were awesome!!

New CRV owner

28 de jul. de 2016

Hannah and Tom did a great job! Thanks for my new CR-V.

Nancy Verrill

27 de jul. de 2016

This has been a great experience. Andy was awesome. Hannah was very helpful also. I always come to Honda.

Having a FIT

26 de jul. de 2016

I absolutely LOVE me new red 2016 Honda Fit!! Nick Woodson was the best salesman! He was patient and very kind, helped me to make my new car experience wonderful!! I wanted leather seats in my little red car and he went out of his way to make sure I got them. From the minute I walked in the door until I left a few days later with my car the experience with all the staff was great. Thank you all for making me smile and enjoy my new car adventure!!

Dye Terry

26 de jul. de 2016

Knowledgeable and very courteous staff? Service explained and completed promptly as promised.

Karina Barillas

25 de jul. de 2016

Excellent customer service! The service was explained to me clearly and easy to understand. Everyone that I dealt with was very kind and amicable. Thank you!

brianl57

25 de jul. de 2016

Great experience buying a car at Louisville Honda World. I hate the car buying experience but working with salesperson Damon Hampton made the process pain free. No hassle or pressure and allowed me to take my time. Also, working with Billy in the finance department was great as well.

Dave

25 de jul. de 2016

In for oil change and tire rotation, we met promptly quoted price and time frame. No disappointments everything done as promised. Also was greeted by Equity Advisor with a nice discussion concerning my current vehicle and experience to date. Great.

Sheri Levi

24 de jul. de 2016

Marshall Dean is a role model for OUTSTANDING SERVICE. He represents old world true service with integrity, wit and class. I use to teach customer service for Ritz Carlton and Marshall is my newest of stories I will integrate into future presentations. I have been putting off buying a car for 2 years. This can be a stressful and challenging transaction. Often when I started the process all the men sales agents would direct the discussion to my husband assuming (falsely) that he would be making the purchase. At last I found the car I wanted but the challenge was it was not in Illinois. First I had a discussion with Arthur who was kind and professional. Richard then went to so far to exceed my expectations by communicating that he would drive the car up north. While that scenario did not work for the timing, Marshall worked to figure out a way to get me my dream car so that it would be in the garage to surprise my husband when he got home. He personally drove the car to me (6 hours away), helped me to set the car up and shared his personal stories that demonstrated the kind of man that he is. Marshall- is a true hero. The kind that makes things happen that is a man of his word, that does what it takes to make the customer happy. He cares, he delivers. I worked for the Ritz- Carton Hotel company for years and the example of what Marshall demonstrated was truly best in class. I would suggest everyone I know to buy a car from him and I will sing his praises for the rest of my life.

Kia

24 de jul. de 2016

We recently purchased a Kia Sorento from Chris Stromberg at Honda World in Louisville. Chris was patient, knowledgable, friendly, and had a way about him that made the sale very easy. He listened to everything my family needed in a vehicle, and did his best get exactly what I needed in front of me. As far as the buying process, it was on my side with consideration for the dealership at all times. His salesmanship and professionalism was top-notch! I will send my friends, my family, and myself back to Chris for any sale that is needed in the future. Danielle and James Gleason

Benjamin

24 de jul. de 2016

Just had an outstanding experience buying a new Accord at Honda World in Louisville! I recommend the following people at Honda World very highly. I was a little worried since the change of ownership, but this dealership is if anything better than ever. Vehicle Upgrade Manager Nick Hinton gave a very good offer on my trade and a great deal on my new Accord, and Manager Lamont Chandler made it happen. Both of these gentlemen are charming, professional, fun, and were a pleasure to work with. My salesman Ryan Anderson shared his excellent knowledge of the new Accord, showing me features like the remote start, AndroidAuto/AppleCarplay, etc., etc. We also went on a very nice test drive. Delivery Specialist Jimmy Moreill went over the owners manual, as well as other features on the Accord, and paired my phone to the car. Finally, Finance Director Kevin Carter did a wonderful job with all of my paperwork, explaining everything clearly. He was even nice about it when I turned down the extended warranty. It was actually fun to spend time with Kevin, which is a first for me when it comes to F & I.Overall, a great experience at Honda World. Thanks guys!

Tawanda Brown

23 de jul. de 2016

Jay is the first person I come in contact with. He is my car guy. I trust him to watch over and approve what is being done. This is major for me. Trust. And, I have that in the people who are doing the work and the people who are making sure their employ know how to do the work. But it all starts with Jay. He makes me feel that my car is in good hands. He builds the relationship because I rarely speak to the mechanics. So it's his job to make me comfortable. And he does. Every time. Thanks Jay! And thanks to everyone else at Honda World !

ClaraKulwicki

22 de jul. de 2016

Our car buying experience started great with test driving and looking at several different SUVs with Marshall, we felt like we got a pretty good deal on the vehicle we selected. During the car buying process we had a medica emergency and the staff helped out in every way they could. Brittany did not leave our side until the EMTs arrived. When we came back several days later to pick up our new car Hannah went over the entire car in-detail so we would know how to use all of the new technology that our old car didn't have. We had a great experience and they will have our business for life.

Senen Pena

22 de jul. de 2016

Leasing a car for first time was smoother and more enjoyable than what I thought it will be. This is a great dealership and I'm really happy with my experience!!!

j&d of Indiana

22 de jul. de 2016

Nick made our car buying experience simple with no pressure; he did an exceptional job. We are quite pleased with our new Honda HR V- Navi ! We have had it almost three weeks and I love it! Thanks Nick for making our new vehicle purchase such a great experience!

chsohl

21 de jul. de 2016

They went above and beyond to make sure I had a great experience. They promised to earn an excellent report from me, and they delivered.

jkonkic

21 de jul. de 2016

I came in for an oil change and even though the wait was more than I expected I still felt everything went well and I was happy with Sara and the crew for taking care of me. Richard the shuttle driver took care of me due to the inconvenience by taking me to work and picking me up. I can see why they're always so busy, people love the service, cleanliness and great work.

TROY CAPPS

20 de jul. de 2016

Nicholas Coulbern was great to work with and I got in and out within an hour. He kept me updated and worked to make sure I got what I needed done at a reasonable price.

DC Cooke

20 de jul. de 2016

After shopping a number of dealerships in the eastern Louisville area, we returned to Honda World and Daniel Kennada. (our sales rep) and purchased a 2016 Honda CRV. While I would prefer a root canal to purchasing a car, Daniel (or DK) made the entire experience very pleasant. We already have a 2015 Honda Odyssey and so are familiar with the quality service at Honda World, I would readily recommend Daniel Kannady and Honda World for your next car [purchase. Thanks DK!

Kjthomasmd

19 de jul. de 2016

I had the good fortune to buy a car from Ryan Anderson in 2013. It was, without a doubt, the most positive car buying experience I ever had. Until now. I returned last week, specifically to him again, and bought another new car. I also brought my twin sister, who purchased a vehicle from him as well. He abolishes the stereotype of "car salesman", and was very patient, helpful, honest, transparent and caring. He is the main reason why I keep coming back and is a tremendous asset to the Honda name!

M & L of So. Ind.

18 de jul. de 2016

We brought out 2014 Honda Accord Sport in for an oil change, left with a new vehicle! Ryan Anderson assisted us by being observant and steering us towards a vehicle that would be more comfortable for us and that better suits our needs. He noticed that I was having a little difficulty getting into and out of the Civic and Accord, which were my chosen vehicles. He steered us towards the CRV. It was much easier to get into and out of, plus it was a better fit for our travels. We loved our Accord Sport. But, every time we drive the CRV, we like it more and more. Ryan was very observant and in tune with what would best suit our needs. He is professional yet friendly at the same time. He did a great job of meeting our needs. Hannah Thompson was a very big help with the technical issues. She paired my cell phone with the blue tooth option. She also explained some of the newer features that we were not familiar with. Hannah was willing to answer all questions and wanted to make sure we were fully satisfied before we left. She even helped us transfer our belongings from our old vehicle to the new one. Last but not least, Billy Somers was very friendly, professional and efficient at getting all of the paperwork in order and signed. We were in a bit of a hurry and he made sure that we were able to get all of the paperwork completed in a very timely manner. We also had contact with Mr. Hinton and the sales manager, Lamont. Both were pleasant and professional. Overall, we felt that we had an excellent car buying experience.

M & L Hall

18 de jul. de 2016

This dealership did a great job of putting me in a vehicle that best fit my needs. I was looking at an Accord Sport but ended up purchasing a CRV SE AWD. I am very satisfied with the vehicle and the service I received. The paperwork was completed in a very reasonable period of time. My wife and I were treated very well. The facility is clean and comfortable. I will recommend it to others.

Joyce Woodrum

18 de jul. de 2016

My salesman Ryan Anderson is a Man of God and a Deacon at church. I was soooo asssured when I knew he was my salesman. I knew he would be completely honest and transparent, which he was. He was more concerned with me being happy with the car than him being happy with his proceeds. Do you know what that says to us car-byuers????? HONDAWORLD-HONDAWORLD-HONDAWORLD!!!

nmjones

16 de jul. de 2016

Heartfelt thank you to Tom Seeforth and Robby Britain for the best car buying experience I have ever had. Polite, friendly and no pressure. They worked hard to get us the car we wanted at a price we could afford. I couldn't be happier with the customer service we received from everyone involved. Thank you! I will never shop anywhere else.

jeanruth324

15 de jul. de 2016

Marshall was very friendly & professional. He explained everything about the cars we looked at and I never felt rushed or pressured. Excellent salesman. Thanks Marshall!Jeanne Miller

hondanacs2011

15 de jul. de 2016

Will at service station goes above and beyond his duty in assisting me when I have my 2011 Honda Odyssey oil and filter change. I will recommend this vehicle service to my friends and families

Amir

14 de jul. de 2016

I have just bought a used car from this dealership and I am again very satisfied with the overall service with the highest standards. I have confidence in this business. Thomas Seeforth did excellent work understanding what I was looking for and finding it for me.Thank you very much for your professional service!

Eric M

13 de jul. de 2016

July 13th, 2016 - Wife and I were out looking for a new to us SUV. Happened to be driving by Honda World and decided to look around. The salesman that greeted us was Arthur Wilson. He was very welcoming and got a feel for what we were looking for in the first 2 minutes of speaking with us. Not 10 minutes later we were on the test drive. Arthur took time to ask if we did more interstate or city driving to make sure we took the proper route on the test drive to get a true feel for how we would be using this vehicle. When we got back from the test drive, it was time to make the deal. They were willing to negotiate on the price; with none of the usual back and forth that takes place when buying a car. I offered one price and Arthur took it to his sales manager, Larry Milburn, who came out almost immediately to let us know that the deal was going to work. Larry was another great individual to work with; he was very personable. All in all, this was a great car buying experience. Arthur was extremely knowledgeable and never once came across as pushy. I truly felt that he was there to help us find the car that was right for us and not just to make a commission check.If you are in the market for a new or new to you vehicle; go see Arthur. This was the quickest and easiest car buying experience I have ever had.

Rhonda

13 de jul. de 2016

We were out looking for a truck after ours broke down on Friday and pulled into Louisville Honda World and met Arthur Wilson. Arthur was very helpful but wasn't too pushy and helped answer all our questions. We came back right at closing time and Arthur along with Eric Marshall even took more time with us, we drove the truck home and loved it so we came back the next day and purchased it. I would recommend this lot and these folks to anyone interested in purchasing a vehicle.

service excellence...mike

12 de jul. de 2016

July 9 ,2016 , I came to Honda World with a tight schedule and need for extended service issues . Sharing my dilemma and willingness to do part then and return later for the rest , Kathy assigned two people who completed all the work on time before the dealership closed . She kept me informed from start to finish...such kindness , efficiency, and quality repairs ... the best I have ever experienced at any dealership . Michael Smith , customer

lkh1121

12 de jul. de 2016

My dad suggested I go to Honda World to buy my first car, because he had been impressed with Nick's service when buying a new car a few years ago. Nick was helpful, straightforward, and made the whole process easy for me. I bought a used Honda Accord and feel great about my purchase!

feliciahiracheta

9 de jul. de 2016

Nick was great, I went in to look at Honda Civic's and I left there with a Honda Accord. I felt so badly that he spent a lot of time in showing me the civic's and answered all of my questions. I then wanted to look at Honda Accord's and he was more than happy to show me what I needed to see. I'm so happy I went with the Accord. Nick was not pushy and did not try to talk me into buying a car with features I did not need! I will without a doubt be back to buy from him again!

Kellykey

9 de jul. de 2016

Nick was why we came back to Honda World to purchase our new Odyssey. His product knowledge was on point, and his professionalism made us feel at ease and with absolutely no pressure to buy. I felt like we needed him more than he needed our sale. Thanks for a great experience!

Steve B.

8 de jul. de 2016

I can honestly say that our relationship with our sales agent played a significant role in our decision to purchase from Honda World. Chris was great to work with and made the buying experience feel smooth and easy. He was very polite, respectful, and professional in the way he conducted business. At no time did I sense that he was pressuring us. When we requested that the front end alignment be assessed before we purchased the vehicle, he worked with his manager to make sure this was done prior to purchase at no charge to us. We look forward to working with Chris and Honda World for our next car buying experience.

Reluctant shopper

8 de jul. de 2016

I was there looking at a used Honda. It looked pretty good, however the compressor was out on the air conditioning which made the car hot and undesirable. With Chris's help management agreed to put in a new compressor at a cost that seemed reasonable. Truly what as they say "sealed the deal" for me was that Chris was so kind and considerate that he was willing to drive me to a family members home for a few days until the air-conditioning was put in. Then he returned to pick me up and this was no short distance. that made tremendous impression upon me. I would recommend Chris to anyone that was looking to buy a car. Thank you so much Chris.

Martinjen68

7 de jul. de 2016

We had only just purchased a new-to-us suv 10 months ago when I was hit by another driver in the rain and it was totalled. So here we were searching again for a car. I had a Kia Sorento and I loved it...however, finding one that suited my needs was becoming difficult in our timeframe. I then saw the 2014 Dodge Journey Honda World had on their site. It was in our price range and comperable to what we had in the Kia. I needed to test drive this suv, since when we shopped last year this style was not on my radar. Chris Stromberg was great. I low-key, confident and polite salesman. He was so pleasant to work with as we began the purchasing process. This is our second vehicle to purchase here and I will definately look here again for furture shopping. Thanks so much for the support and friendliness you showed.

Elaine McCrae

6 de jul. de 2016

I took my Honda CRV in for an oil change. My service representative showed me the brake fluid and the power steering fluid and suggested they be replaced. He stated that the brake fluid hadn't been replaced in 3 years. However when I came home I checked all my repair bills and realized that I had replaced both the brake fluid and the power steering fluid in January of this year. So I was disappointed that I was misled but I should have checked my previous service bills before I approved the repair.

Janna

6 de jul. de 2016

I did a lot of research before deciding on purchasing my pre-owned vehicle, and the final decision came down between two cars at two different dealerships that were each a 2-4 hours' drive from where I live in Knoxville, TN. The other dealership technically had the lowest price, but the salesman was incredibly rude to me, used pushy and manipulative sales tactics, and the whole thing just felt slimy. Meanwhile, Marshall at Honda World treated me with courtesy and professionalism, and I was able to negotiate on a good price with dignity. The price was a little higher than the other dealership's offer, and Honda World was the further drive out of the two, but the car I ended up with had less miles on it and is Honda Certified and it was well worth the extra drive to get to do business with people who treat their customers like people. I was very pleased with my experience.On the drive home, the service light came on and there was a message that said the oil needed to be changed soon. I tried calling the dealership the next business day but kept getting disconnected. I called Marshall and he got in touch with the dealership for me (even though it was his day off) and confirmed that the oil had been changed but they just forgot to reset the warning lights and that I could take it to any Honda dealer location and have them reset it for me. Thanks again, Marshall :)

Kllinger

4 de jul. de 2016

Semsa and Robby were an absolute joy to work with. They really cared about finding the perfect car for me and bent over backwards to see that I drove off completely satisfied. I'm telling everyone to only go to the Louisville Honda world for their car buying needs. I'm absolutely over the moon for my new car and have nothing but great things to say about my experience. Thanks again Robby and Semsa.

GmGoode

1 de jul. de 2016

Nick Woodson was extremely professional and knowledgeable without pressuring us. He made our experience very enjoyable and seemed to go the extra mile to make sure we were prepared for all aspects of our purchase.

janice s

1 de jul. de 2016

First time ordering a car to be built to specifications. Great experience, including easy evaluation of my old car for trade-in. Pick-up/purchase of new car was stressless and the staff very patiently trained me on the features and technology of the new car. Thanks!Janice S

M.Hunt215

30 de jun. de 2016

An absolute wonderful car buying experience! I told them what I wanted, what I could afford, and they made it happen! They didn't tell me what I needed, instead, they asked me what I wanted. Damon was a joy to work with!! Whenever I have a question or need his assistance, he's still right there to help me. They have definitely made a return customer out of me!!

Colleen21

30 de jun. de 2016

I recently purchased a used vehicle, and the staff at Honda World made my experience a pleasant one. Bill DeMuth made sure I was taken care of at all levels of the transaction, and then made sure I had a thorough understanding of all aspects of my vehicle. I find it odd Bill is not listed below as an option for "Select employee(s) worked with", as he, and Marshall Dean are the main reasons I would recommend this dealership to others!

Sharim10

30 de jun. de 2016

This is my 4th time leasing a vehicle through this Honda dealership. The sales part had always been a breeze! Jimmy M was very knowledgeable about my CRV and made the delivery of my vehicle a great experience!

luccilucy

30 de jun. de 2016

I was very upset when I had to get rid of my 2009 Mercedes C 300. I loved my car and her name was Sarah. But Arthur Wilson and Richard Spann at Honda World found me the perfect car at the perfect price. I was not pressured but treat with kindness and respect. I got an excellent trade in on my Benz. Thanks to both of them for making the purchase of a different easier for me.

Cd

30 de jun. de 2016

From walking in the door to driving away in my new car I never once felt any pressure. They asked what I wanted and what I wanted to pay and they took care of the rest. Great experience

Mrimom

30 de jun. de 2016

This is our second vehicle we have purchased through Swope and with Chris He does all the work finds what you are looking forward and delivers. We never felt pressured and it made the car buying process painless and we will continue to use Swope Auto and Chris for any future purchases. I would recommend Chris Stromberg to anyone looking for a quality vehicle

Hunter20

30 de jun. de 2016

Visited Honda World for comparison pricing on Honda Odyssey. They not only beat the first price, the vehicle had added options. Staff very professional and no haggling which made for a pleasant car buying experience.

Adam N

29 de jun. de 2016

Megan is exactly the kind of person that everyone wants to work with when buying a car: she's knowledgeable, friendly, and down to earth. She made the car buying experience fun! There was no pressure at all, and she made it clear that she was simply there to help us find the car that we wanted (which we did!). Everything was so easy thanks to Megan!

Suecsl

29 de jun. de 2016

Brittney Goldburg was such a great help helping us understand the new van she was very patient with us we are older need extra help Thanks Brittney

Kathryn324

28 de jun. de 2016

My husband and I have bought our last two Honda's from Swope AutoCenter and had an excellent experience! This last time we worked with Megan who made it really easy and simple to trade in our old Honda Odyssey for a newer Odyssey. I was really pleased with the buying experience and would go back in the future!

Kelsey F

28 de jun. de 2016

I had to come in last week to get my new phone paired. Thank you Brittany for making it such a quick and easy stop! She is very knowledgeable in the Honda cars!

Katydid7911

26 de jun. de 2016

My husband and I had looked online and saw they had a vehicle we wanted and called to setup a time. We were lucky to have Mr.Wilson assist us. He made the whole process easy and simply the best car buying experience we have had. There was no pressure and the test drive was fun!. We got the best deal on our new vehicle and would recommend this dealership to everyone!!

MWarren

25 de jun. de 2016

Friendly and knowledgeable salesman Steve and manager. Answered questions well. Pointed out several things about Pilot while on test drive. Hannah set up phone sync with Pilot. Steve made extra effort to deliver vehicle.

collin, cheri

25 de jun. de 2016

Mick Harris was my representative. He was very patient and took care of my car. I never would deal with Sam Swope, or any dealership for that matter. Honda World and Mick may have changed my mind on taking my care to a dealer to be serviced. I will be back to Honda World again. I will probably even buy my next car from them.

Caywood

21 de jun. de 2016

All services were awesome special thanks to Lollie Hannah. &. Keith

DeniseJ

20 de jun. de 2016

This is my second time to work with Nick Woodson at Honda World. The first experience was absolutely wonderful and the second was even better. He listens to what you need and tells you straight what you can afford. He makes the whole process of buying or leasing a car enjoyable. I didn't initially want to lease but he went over the pros and cons and we leased after all. We love the civic just as much as our accord.

Aclynch

19 de jun. de 2016

We have been going to Honda World for oil changes/tire rotations and maintenance on our Odyssey. The service is always quick and professional! I love that they are open on Sunday's!

TLS

17 de jun. de 2016

Doug Alsman and Jimmy Morelli are true professionals. Doug listened to what I wanted in a vehicle and found a vehicle in my budget. Mr. Morelli also reviewed my technology questions.

Gibson

17 de jun. de 2016

Scott Woods was a wonderful person to work with through the purchess process Hannah took time to patiently walk through all the gadgets on my beautiful new Pilot

Joell

16 de jun. de 2016

Hannah and Ryan and Kevin did an excellent job on my purchase and they were very helpful Overall I had an excellent experience

Kimberly

15 de jun. de 2016

I had a completely flat tire in my driveway on my way to work. Had to get towed and was driven to and from work by the shuttle service. The people here are friendly and made a horrible beginning to my day turn into a good one.

Rick Huckvale

15 de jun. de 2016

We recently purchased a 2016 Pilot and worked with Megan Addison. She was very knowledgeable about the car and it's features and was very helpful in making the process go smoothly. It was truly an enjoyable car buying experience.

JREllestad

14 de jun. de 2016

I took my 2009 Civic to Honda World to investigate the intermittent lapses in the air conditioning. The Service Center representative, Mick Harris, did an extraordinary job. He was patient and understanding as I described the performance of my car, which had prompted my visit to the Service Center. He told me what the service crew would do initially and, once the problem had been identified, he guided me through the options and estimated costs of the repairs. He was very professional, efficient, courteous, and knowledgeable in his assessment of the repair issues. At each critical stage of the repair process, he informed me quickly and accurately. He treated me with the utmost respect and understanding throughout the repair process. I commend Mick and the repair technicians for outstanding work and suggest that any Honda owners consider Honda World for their repair and maintenance needs.

Hyde3

14 de jun. de 2016

I have never experienced the awesome customer service like that at Honda World. To say they are caring, professional is understatement. They truly go beyond in making you feel important and valued. Everyone is polite and smiles, even those who are passing by will nod head. I only became acquainted with Hibdas 2 years ago---but I will never buy anything but Honda again---not only because they have great cars--but their customer service goes beyond. Never in 20 years combined of owning Fords --did I ever experience a tenth of the attention, service and positive attitude that I have received in 2 years from Honda. Just a simple oil change I am treated great. And it's not just me--I watch/hear how they interact with all the customers waiting to have cars serviced.William Bradley went above during my service oil change and Lewis Ray took me on test drive for new 2016 and he was awesome.

TBowman

14 de jun. de 2016

We traded in an old car and purchased a more fuel efficient vehicle. Megan was very helpful, answered all of our questions, and made the process as smooth as possible. We've bought and leased several cars from this dealership and have always had good experiences - their staff has been honest and transparent.

Zch

14 de jun. de 2016

Chris gave a fantastic customer service experience. He not only sold me a car, but sold me on the dealership as a whole. Chris made the car buying process a breeze.

Khyde

14 de jun. de 2016

I can't say enough good about Honda World. I have only been a Honda customer for 2 years--but I have had the most awesome experience. I was a ford customer for 20 years and didn't have a tenth of the positive customer service in those 20 years that I have received in just 2 years from Honda World. They truly understand customer service---from Andy W who sold me my car, to Billy in finance office to the many I between who have serviced my car. I came in Monday to test drive 2016 and Lewis Ray was professional and attentive in every way---then I had my oil change and William Bradley was a "10" across the board. It's a wonderful experience to be treated so positively, even during a simple oil change. I listen and watch how they treat other customers and it's all the same. I appreciate how the higher ups maintain the quality of customer service from the top down to the fellow that was sweeping floor and nodded and asked how I was doing. The lady at desk who rang me out after oil change told me to have good day and drive safe. NEVER had that experience before coming to Honda World 2 years ago. Wasn't sure if it was just to get me to buy a car--but after 2 years and several trips in for service--I see it's real.

Stabowman

13 de jun. de 2016

We just recently bought a new HRV. Megan did a fabulous job selling us the vehicle. She was extremely knowledgeable about the vehicle and made the process extremely easy!

Zazzzz

13 de jun. de 2016

We just bought our youngest child's first car today. However this was the 8th car we bought from Ben. He makes it easy, stays in touch and never wastes your time. We have recommended him to friends and family - he always makes us look good.

JMat

11 de jun. de 2016

This was the first car I bought without my father there to help me. Chris made the experience fun and easy. I feel confident about my purchase and LOVE my new Camaro.

Ewatson

11 de jun. de 2016

John Howerton was my service advisor. He was excellent in all aspects of my visit. I was in and out very quickly. He was very informative and very professional. I could not have ask for more! Nice experience!Emmett Watson

J & C

11 de jun. de 2016

We had a very comfortable, low-pressure buying experience at Honda World. There's lots to choose from on their lot. Rabiha was a very knowledgeable and helpful salesperson. Eric Marshall was honest and helpful. Billy was great in the finance office. At the end, we asked Mary to help us pair our phones to the new vehicle. She also gave us a complete tour of the car and was very clear on how to work everything. She was awesome!

bbrooks

10 de jun. de 2016

I knew exactly what I wanted and the price range. Damon did a great job tracking down and finding what we eventually bought without feeling like I was being pressured into anything. He went above and beyond to provide great service. Friendly, knowledgeable, and best of all - we had some good laughs.

boyd.alexis7

10 de jun. de 2016

A great company to deal with & great customer service. After ordering the pilot, it came in a timely manner and we experienced no problems. I highly recommend this dealer and salesperson.

New car

10 de jun. de 2016

My 5th Honda with third with this salesperson. I love the service department so I keep getting Honda. Mr Woodsom has been consistently great to work with. Listens to my needs, gets me what I want.

The Schmidts

10 de jun. de 2016

My wife took her 2012 Odyssey EX-L in for service. Met with Lollie Reiss and she put her in a 2016 Odyssey EX-L for no money down, and we kept the same car payment. Have never had a car buying experience this simple. Also, have never bought the same model vehicle for nothing down, and kept the same amount of car payment. Took about as long to buy the car as it took to service it. No hassel. Highly recommend seeing Lollie for your new car purchase.

JB

8 de jun. de 2016

We live in Atlanta and bought a vehicle (2014 Odyssey) from Arthur Wilson at Honda World in Louisville KY.Arthur was very honest and did a great job ensuring we received what was promised.In addition, there was a paperwork item that needed to be notarized and the office did so immediately.

munchkin

7 de jun. de 2016

Want to be treated right as soon as you step into a dealership showroom? Ask for Andre Uchitel at Honda World Louisville. Simply said, Andre listened to what my wife and I were looking for in a vehicle and provided us value-added information so we can make the best decision in choosing the right vehicle. If you want a 'no-pressure', honest, positive and transparent experience, go ask for Andre Uchitel.

wattlog

5 de jun. de 2016

We had some recall work on air bag issue....the staff and the processes were outstanding. Well done. The way car service should be done....

Effiedd99

3 de jun. de 2016

My new 2016 CRV is lucky Honda #10. This is my first buying experience at Honda World, and I can't say enough about the courteous, pleasant staff! Scott Wood, who sold me my last CRv (from another dealership) is such a blessing to work with. When I started the process of looking for a new car, I searched out SCOTT. He made me so comfortable and made my buying prchase so smooth. Thank you Honda World for making my buying experience that much more pleasant! If you're thinking about buying a Honda, I would highly recommend Scott and Honda World!!Janie Smith

Honda Buyer

3 de jun. de 2016

We were first left a voicemail quoting the price $3000 lower than what the price was. Our salesman admitted this, so we could understand that happening. He told us about several features we would enjoy, talked about how to set them up and operate them. When the lady went over the car with us after we paid for it, I asked her to load my garage opener. There was none. She called salesman and he reached in to where it should have been and then admitted there was none. When we got the car home, I was going to set seat positions; car was not equipped. I was excited to begin uploading my CDs, he had explained how to do it, but car not equipped. We got an email asking us to do this survey, so I emailed him back about these things. After getting no response to my email, we visited him at dealership. He never admitted being wrong. He said we forgot, got confused with other cars (we never even looked at but one car), or that he was just talking about other cars. There were two of us very excited people buying this new car who both remembered alike. I am very frustrated and disappointed, not with my car, with that salesman.

Bobby

3 de jun. de 2016

Megan was a joy to work with in my buying experience. She was polite, knowledgeable, and professional. Liked the experience so much that I went back a week later to buy a second car from her. One of the best saleswomen in the business.

Karen Deckard

1 de jun. de 2016

All the staff were courteous and pleasant to work with. The sales process went smoothly with no unnecessary waiting for the next step. Everyone very competent and Lewis Ray impressed me by being very knowledgeable, educating me about Hondas.

Deb

1 de jun. de 2016

Just purchased a new Honda Accord and Megan assisted me through the process. She was awesome. Open, honest and went out of her way to answer any question I had and she helped make it easy. Love my new Accord and I know I can reach out to Megan or any of the great people I met to help if I have any questions.

Melanie Gonsalves

28 de may. de 2016

Doug Alsman was so informative and a lot of fun to work with. We love our new Honda Pilot 2016 and will call Doug to help us find our daughter a car! Thanks Doug!

Mack Hayes

28 de may. de 2016

We had a great experience and the person who waited on us was very courteous. He kept us up-to-date on the progress of our Honda 2014 Accord.

Virginia Carter

28 de may. de 2016

A few weeks ago, my husband and I purchased an auto at Honda World. Our Salesman, Mr Marshall Dean, demonstrated the highest degree of professionalism in processing the sale. Never before have I had a more humble, honest and down to earth salesman. He is in a class all by himself and went beyond his duties to ensure we were completely satisfied.......What an asset to this dealership and what a blessing for Honda World to have someone like Mr. Dean in their Corporation.....Best of all...........Mr Dean is a veteran.....we are honored to know you. THANK YOU FOR YOUR SERVICE TO THIS COUNTRY AND TO HONDA WORLD.

gordawg

25 de may. de 2016

Nick Scott listened to my concerns regarding issues I was having with my Pilot, had it diagnosed quickly, explained thoroughly what was the cause and service was completed in a timely manner. Could not have been better experience except if it was free..:-)

sarah63

24 de may. de 2016

Megan was great to work with. She wasn't pushy and she had a lot of knowledge about the vehicle. I love my new CRV and would definitely call on Megan for my next car.

WWilson

24 de may. de 2016

My wife and I just purchased a 2016 Honda Pilot. This is the third Honda that we have purchased from Tom Walker. Working with Tom and Honda World was great. Throughout the buying process, as with the past purchases, Tom was extremely patient. The next time we purchase a new car it will be from Honda World and Tom Walker.

Jeff

22 de may. de 2016

Love that I don't have to wait for an oil change. Friendly staff and great service.

Pam P

20 de may. de 2016

I recently purchased a new HRV. I have never had a more pleasant experience purchasing anything. My sales person was Nick Woodson. It was a true joy working with him. He was not pushy and answered all of my questions. All of the people involved in the purchase were very pleasant and easy to work with. I would HIGHLY recommend Nick Woodson and Honda World for a new car purchase.

davewarms

18 de may. de 2016

I took my 2013 Honda Accord with 61,000 miles in to get the front brakes checked as I occasionally would hear a very light, minor chirping noise. The brakes were fine they said but the small brake retainer clip had slipped slightly from it's normal position. So they replaced the clips - $129 for such a simple easy job. I could have gotten a complete front wheel brake job for $50 more, but no they said I didn't yet need front brakes. Instead, I feel like I got almost nothing for 2 hours wait and $129.61. My received written yellow copy "Estimate for Repair" was much cheaperI would appreciate part of today's charge counting toward a brake job in the future. Is that a possibility Honda World of Louisville? Thank You. Dave W.

JREllestad

17 de may. de 2016

I received an excellent maintenance service for my 2009 Honda Civic. John Howerton gave me accurate estimates of parts and labor costs, plus he credited me for gas expenditures. His crew did outstanding work and finished ahead of the estimated time. His cost estimate was almost $100 less than the Honda dealer here in Frankfort, which is the reason I drove to Louisville to have the service completed. I found Mr. Howerton's work to be thoroughly professional and he explained, in detail, the work he had done. He also explained what the next maintenance check would involve. I commend him and his service staff for exceptional work. It was well worth the drive and I will be taking my Honda there in the future.

Jamie

16 de may. de 2016

I feel like family every time I visit Honda World, whether for sales or service. They always do an outstanding job for me, provide fair prices, and they keep in touch with me giving me updates frequently while my car is in service.

Suresh

12 de may. de 2016

I got my second Honda vehicle from Honda World(Accord & CRV). Ryan Anderson was the salesperson for us both the times, and he is very knowledgeable about these cars and explained all the great things about this vehicle. We got ample drive time on the different types of roads we wanted to test ride and he explained the features of the car patiently. The buying process was smooth, but took a little time because of the month end, otherwise the business manager was able to help us get what we wanted. Overall a great experience in car buying and would recommend to go to this dealership all the time. Go Talk to Ryan.

fireball1

11 de may. de 2016

I enjoyed the low key atmosphere and all the people were very friendlyDid have and issue with a car charger but did not take away from the experience

CLC

9 de may. de 2016

I love the fact that their service department is open on the weekends. Mike gave me updates on the progress of my service and the service was completed at the estimated time. I love the free car wash with service as well.

Owen Parry

9 de may. de 2016

My experience at Honda World Louisville was a pleasant one and that is sometimes hard to say about buying a new car. Other than the obvious "old school" negotiating tactics, which were so blatantly obvious, the buying experience was very positive. My family and I were greeted immediately by the Sales Manager that was on duty and he quickly found a sales person to walk us through the vehicle we were interested in. We were able to get most of our questions answered with the showroom vehicle, which made it more comfortable. Then we took a test drive and the sales person was very nice, patient and answered even more questions. Even the F&I experience was pleasant, with none of the typical pressure tactics to buy the extras, although they did work hard to sell us add-ons, it wasn't the typical high pressure experience. Then, after that, our delivery specialist was outstanding. She spent a significant amount of time walking us through the features of the vehicle, setting up the bluetooth for my wife's phone and answering even more questions about the electronics and other features. And the vehicle was cleaned and prepped by the Prep team very well and relatively quickly. All in all a good new car buying experience.

Sandy crazy for Honda

9 de may. de 2016

My Honda World experience was a joy from the time I walked into the dealership until I drove out the door in my new accord. My salesman. Sam Hall was so helpful Nd pleasant. I have never know. Salesman that knew his product as well as Sam. He went the extra mile and even brought the car to our home so my disabled husband could be a part of the decision making. The manager Chuck Morelli checked in twice to make sure we we happy. The finance depart with Tim was uncomplicated and pleasant. After that all we needed to do was drive out the door but not before Luke SewArd told us all we needed to do to enjoy the way our car would work got us. We are so happy to be a part of the Hond family and hope that anyone who reads this re Jew will join us. Sandy a d Jack llender

Chelsey

7 de may. de 2016

Bought a 2011 car with break issues. The manager of the service department personally came & picked up my vehicle from my place of work & brought it back to me in an extremely timely manner. He went out of his way to do that for me and I whole heartedly appreciate what he did for me today. I will definitely be back do to service with this dealership again in the future just because of the salesman that I got and the manager that took care of my breaks for me. Thank you so much :-)

Loukmitche

5 de may. de 2016

I went to Honda World with a specific price range and car model in mind. I was assisted by Semsa in the sales department and she was wonderful! She did not pressure me to look at cars outside my price range and she was able to take my "wants and needs" and show me all the vehicle options within my specifications. This style of service was very much in contrast to other dealerships I had visited, who pressured me to look at vehicles far outside of my stated price range and attempted at the typical "sales people" hustle tactics.Semsa and Robbie (the manager) were both very helpful and friendly. I brought my two children along on the car shopping adventure and the Honda World staff were very welcoming and showed us the "kids area" where my children could hang out while I completed the paperwork.I got a great trade in rate for my used vehicle and the 2014 Accord I bought is exactly what I was looking for. Without a doubt I would recommend Honda World, Semsa and Robbie for anyone looking for great service, a quality car and no hassle during the shopping process.

JCK

5 de may. de 2016

Just purchased my third CRV at Honda World/Sam Swope Nick Woodson was the salesman for each of the purchases. Mr. Woodson is professional, knowledgeable, helpful. Really like my car.

MarcieV

5 de may. de 2016

Nick Woodson at Honda World was so helpful in getting us in the right vehicle to replace our second car that had been totaled in a collision. He heard exactly what our needs and desires were in a replacement vehicle and took us to the perfect one. We bought a Honda Certified used Civic LX Sedan with extremely low mileage and looks brand new. Nick is very professional, (a self-professed "car nerd") , and yet, is very friendly - a winning combination. We left the dealership very happy with our purchase and thankful for Nick's guidance in our purchase. Everyone we had contact at the dealership was helpful and friendly.

John RS

5 de may. de 2016

This was our fourth car buying experience with Nick Woodson. He is good! He goes all out to see that we get the car that we want.

"Mr Bob"

5 de may. de 2016

On April 2nd, 2016, I purchased a Certified CR-V from Honda World in Louisville, Ky. My Sales Associate was Ryan Anderson who exceeded my expectations in a positive way in every aspect of my vehicle search. He showed me numerous options, from the "low end" in used vehicles to 2016 models within my price range. We visited several lots including the "clean up" facility, looking for just the right vehicle for me. We settled on a super clean, black 2013 CR-V AWD EXL with leather seats, back-up camera and four new Bridgstone tires. Billy Sommer was the finance guy who respected my needs and limitations while expediting the "paperwork" process. I am not happy that it has been over 30 days and no license plate ! ! I have been told that this is not uncommon and may take up to 60 days ! ! I feel that this not very considerate to Honda World's customers and the clerk handling this facet of your business should be given some help. Thanks for asking for my feedback and listening to my lengthy comments. Sincerely, Bob

Louisville fan

5 de may. de 2016

Was not very long amount of time. Everyone was nice. I feel like cashier could have been a little more polite though.

WORLD TRAVELER

5 de may. de 2016

Definitely not having the best day but, Will absolutely amazed me with how hard he worked to keep me satisfied. Will definitely be back!

Wildone502

4 de may. de 2016

Setting a great example of rarely seen excellent service by Will Bradley. He took care of me from beginning to end. Great young man! Knew what he was talking about and I didn't feel like he was trying to upset me things I didn't need. Have had that happen too many times with different shops.

Mary-- kayaker

4 de may. de 2016

Nick was obviously completely educated on his product. He took his time. Was not pushy. He went out of his way to check on top carrier assesories for me. Personality great. I would highly recommend him as salesman for purchasers.

Bill Wetter

4 de may. de 2016

I recently purchased another Honda from Honda World. This time from Nick Woodson. Another superior encounter. Nick is a true sales professional that allows the customer to shop, compare and contrast various models until the right one pops up. In my case it was a 2016 HR-V. Absolutely love the Crossover and know that Nick and Honda World will be with me the entire process and beyond. I highly recommend Nick to family and friends.

Madeline

4 de may. de 2016

Nick Woodson at Honda World made the process of selecting a vehicle as painless as possible and the buying process painless, as well. This is the second vehicle I have purchased from Nick because I really liked his lack of pressure the first time around. I was very indecisive about what I wanted, but Nick had patience with me and explained the options available in the different packages. He seems very knowledgeable.

CRoberts0423

1 de may. de 2016

Everyone that works here is so friendly and personable. They truly care about their customers and made me feel so welcome. Almost everyone dreads the car buying experience so that's what makes this dealership so different from the others. Not only do they care about their present and future customers but they also make you feel like you're family more than anything. You're not a bonus on their checks here, you're more than that to them, you're special. Also, everyone in the service department is amazing. They make you feel comfortable while you're waiting for your vehicle to be fixed. Thanks to everyone

JT

30 de abr. de 2016

My repair work on April 22 was managed by Debra Judd. She is a professional in every way and is willing to go " the extra mile" to get the job done for her customer. Excellent service and an excellent staff. Thank you very much.

Smroederer

29 de abr. de 2016

Awesome service! Great salesman who helped me anyway he could! I have bought every car at this dealer and will continue to do so. Great job Chris!

Philsox04

28 de abr. de 2016

Chris was able to help us navigate the car buying process with ease and patience. We looked at numerous Odyssey's before settling on the right one. I highly recommend working with Chris on your future car purchase.

Mini JCW

28 de abr. de 2016

I found a car via cars.com and contacted Honda World. I spoke with Pat Wingfield and explained that I live in Texas but was interested in the car. He explained that they had many out-of-state customers and there would be no issues. True to his word, this has been a great car buying experience. Anytime I've had a question he's had the answer. This is my first time buying a car out of state so I wasn't sure of all the forms or requirements need to transfer title and apply for registration in Texas. I haven't had to do any of that. Honda World has taken care of everything.I recommend Pat and Honda World to anyone in need of a car.

Ccm1984

28 de abr. de 2016

I had bad credit and the sales and finance reps did everything possible to make sure I drove off the lot. They did such an amazing job they were able to get me into a Honda Civic.

BL Hoch

28 de abr. de 2016

Second car we've purchased from this dealership and Ryan. Very satisfied and will continue to return because of the honest, reliable, friendly but not high pressure service. We will return when it's time for another car!

KJRatLou.,KY

28 de abr. de 2016

I own an 2007 Honda CR-V and have always used Honda World for the care and service of my vehicle. My brother and mother also go to Honda World for their vehicles. I once owned a VW Beetle and the dealership was actually down the road from Honda World. The car turned out to be not of very good quality and the service department was quite dreadful. Keep up the outstanding job Honda World.

NColeTunks

27 de abr. de 2016

I am giving this dealer a 5 due to our wonderful experience with our sales person Sam Hall! He went above and beyond to help us find the perfect Pilot and was knowledgable, patient and very easy to work with! He exceeded all of our expectations in a cars sales person. Honda world is LUCKY to have him! Also, we had a smooth and wonderful experience working with Brandon Bennett in finance. Lastly, Luke seeward Who helped us go over all of the pilot technology before leaving the dealership was great! Very patient and an added perk since our last visit to Honda!

Gramjan

27 de abr. de 2016

A wonderful experience buying my third car from Honda World. My salesman was Lewis Ray and I would recommend him to anyone. He was friendly and knowledgable. No pressure. Bill Deputy was the gentleman who explained everything about the car to me on the day I took possession. He was friendly, helpful and patient with me. Definitely the place to buy your next car.

Sara Heuglin

27 de abr. de 2016

Right when I walked in, I was professionally greeted by Nick. I explained what I was looking for and ended up walking away with a 2016 Honda Civic LX. Thank You to Luke Seward, Nick Woodson, and Ryan Carter for making my day great!

Stephen Andrews

27 de abr. de 2016

Beau and Luke did an outstanding job explaining all the features of my new Pilot. My experience was outstanding. Thank you Honda World. - Steve Andrews

griffin483

24 de abr. de 2016

On 4/21/2016 I came in to buy my 2016 Honda civic touring Sam Hall was introduced to me, and showed me the car. Before the test drive Sam was very knowable about the car features before we started. During the purchase part we went though all the steps necessary, and he answered all the questions I had. Sam made it a very easy process with out any sales pushing, and I will be glad to recommend him to any of my friends or family on purchasing a new car. During the finance part of the transaction I had to wait until the next day due to the finance department had gone home, but was still able to take my new car home. On the next day Mark explained all the warranties, and additional finance fees that Sam said their would be. My old car was in my wife's name, and he was able explain what my wife needed to fill put making the purchase painless.If you need yo buy a new car ask for Sam Hall and Mark Dutton, and I will easily ask for them again.

Renea269

24 de abr. de 2016

We purchased a 2011 Chevy Traverse, after viewing the vehicle online. The customer service was great. The sales associate was a joy to work with. He made the buying process quick and easy.

Ariel

24 de abr. de 2016

I have my car serviced that I purchased 3 years ago. The service didn't take to long. Darlene was friendly and overall satisfied with the service.

lordvader111

22 de abr. de 2016

I purchased a 2005 Ford Explorer XLT from employee Tom Seeforth at Honda World of Louisville. This gentleman was outstanding through the entire visit and purchase of my vehicle. I would surely use him to purchase again in the future. Thanks for everything tom. Excellent service.

NinaT.

22 de abr. de 2016

I have nothing but praise to say about Rodney Thomas and every member of Honda World staff that I came into contact with while purchasing my vehicle1 Rodney is an awesome Sales Agent that makes you feel as if nothing is more important than getting you into the car you desire. The Finance Rep, as well as the rest of the staff contributed into making me feel as if I mattered and they have no problem going the "extra mile". I left there extremely satisfied and would and am actively recommending this dealership to anyone that will listen (:)

Chris Conver

21 de abr. de 2016

Though they were busy, I was able to book (and then change) my appointment online. Debra Judd acknowledged me quickly, and got my car into the queue to be serviced. My car was ready in a timely manner, and I am very satisfied.

joshua.parker14

21 de abr. de 2016

So I walked in to the Honda World with a Capital One pre-approved offer and found Nick which was awesome from the start. He gave it to me straight and told me what to expect and what was going to happen and didn't lie to me about anything. My wife and I have been going to the Swope (name changed now) dealerships for quite some time now and we are always treated right by Rodney which is the sales person that Nick called in because I mentioned that we usually like to go to him. That definitely shows loyalty among the ranks and they're not just out for the money.Well I walked through the door skeptical to the fact that 6 months before I was turned down everywhere. Come to find that Nick was almost more excited than I was that Honda Auto Finance approved me and took my interest rate from 25 percent to A little under 5 percent! The amount of money that saves me is astronomical not to mention I'm driving a brand spanking new CRV! The bottom line is that if anyone asks me where they should go to look for their next car Honda World is right where I'll send them.

Demetria Gilkey

20 de abr. de 2016

I came here 2 days ago and everyone was very nice. I wanted to try out an Accord. Beau Andrews was very nice, we test drove a few and I fell in love with the white Accord. I am too excited to drive this beautiful car. I love the features and high technology. Luke Seward was so patient with me while going over the vehicle! I know that I usually have a lot of questions! Overall, I would definitely recommend my friends and family to buy a Honda from these gentlemen!

Kguzzy10

19 de abr. de 2016

After visiting the Used lot and being underwhelmed, I decided I needed a new car. I was promptly greeted by Megan who truly rules out the red carpet for me. I explained my needs and wants. The Dealership team more than met my needs and today I'm driving a beautiful brand new Honda Odyssey! I will be back!

Dottielr

19 de abr. de 2016

Chris Stromberg was an amazing person to work with. I initially only planned to stop in and look at a car. His overall personal customer care and knowledge of the vehicle is what convinced me to go ahead and see about purchasing this vehicle.

Christopher Jones

18 de abr. de 2016

Went to purchase a vehicle I found online. Arthur Wilson was extremely friendly and a pleasure to work with. Arthur was never once tried to over sell the vehicle and he never made us feel pressured into purchasing. I would recommend Arthur to anyone and everyone. Also worked with Richard Span who treated us fairly and was also a pleasure to work with. These two have integrity and conduct their business with the highest level of customer service.

Pankaj

18 de abr. de 2016

Great Experience !!! Nicholas worked on my 2014 CRV . He was lightening fast and very polite. He was very thorough and had a very good understanding. Another great thing was, while waiting in lounge, customer relationship manager, she was helping folks with coffee , wifi and other information.

MAKEITAHONDA

17 de abr. de 2016

Guys really did a fantastic job! Really took the time to listen and take care of my needs. I appreciate their patience and understanding. Excellent customer service!

FamilyCar

15 de abr. de 2016

Big thanks to Damon for helping us buy the vehicle the met the needs of our family. We appreciate his attention to detail and integrity.

Joe

13 de abr. de 2016

Leased two new cars from Honda World with the help of Sam Hall, who was friendly, knowledgeable, and extremely helpful. He knew how to answer every question we asked, and made an honest effort to meet every counter-offer we made. Great work. If we ever need a third Honda, he's our guy.

JDMJ1968

13 de abr. de 2016

Nick turned what could have been a rough situation into a win-win with his professionalism...dealerships need more people like him...excellent commitment to customer service and making it right...would not hesitate to contact him again in the future...GREAT JOB...

Ashley Bennett

13 de abr. de 2016

Doug Alsman was my sales person, Ryan Carter did the finance paperwork, and Luke Seward showed me the electronics. All three people we worked with were extremely kind and helpful in the process. All questions and concerns were answered.

Theresa

12 de abr. de 2016

The service was excellent! The whole experience was very pleasant and attentive! I really appreciate my service advisor's thoroughness and demeanor! I love Honda and had a great experience!

Mannab09

12 de abr. de 2016

Marshall was super helpful and kind. Would highly recommend! He went above and beyond to get us in the vehicle we wanted. We are very satisfied with our purchase!

Quality Car Guy

11 de abr. de 2016

I recently purchased my 5th car from Marshall Dean. I keep coming back to Marshall because his high commitment to customer service is the best I have ever found. He made the whole buying experience stress free and all about customer satisfaction. I highly recommend him to anyone looking for a quality used car. Since I have been an automotive manufacturing Quality Manager for almost 20 years I know quality when I experience it.

Jlawson

10 de abr. de 2016

I had never had any experience purchasing a car from a dealership prior. Marshall Dean was super courteous with me and my family. i was treated with the utmost respect. I would definitely return to Honda world for my next car purchase

PK

10 de abr. de 2016

We were looking for a first car for our daughter. Arthur our salesman, and Richard our finance person, really did a great job for us. They worked hard to find us a vehicle and financing that was good for our family. They spent a lot of time with us-we will definitely go back to them again!

Ron

9 de abr. de 2016

Received great service help and advice from Nicholas Coulbern my service writer. He gives thorough and good suggestions and explains everything which was covered in my service visit completely! The work requested was completed quickly, got a complementary car wash and was on my way! The facility is set up to give a volume of customer's a good service experience in a very reasonable amount of time.

Bill

8 de abr. de 2016

Professional, knowledgeable, courteous, and friendly. Kathy was the best. Explained everything fully. She knew her stuff. I'm a retired fire Captain and a Marine so I have an idea what it takes to see that things are done the right way and that goes for Kathy.

sharch

8 de abr. de 2016

The employee I worked with directly was Michael Phillips and he was the best service advisor I've dealt with at Sam Swope Honda - professional, courteous, took time to discuss options and explain the services, etc. He even gave me his personal cell phone number to call with any question/concerns instead of having to call through the dealership main line.

Jeffrey Sullivan

8 de abr. de 2016

We first meet Ryan at the new car show. He was very knowledgeable regarding the Honda Civic we were considering. His honestly and staight foward approach made us feel very welcome and comfortable during our purchasing decision. Our experience at the dealership was the same. I would highly recommend Ryan if considering the purchase of a new Honda. Very satisfied customer!

Burr123

8 de abr. de 2016

Rodney and Richard were a lot of fun to work with. They made the experience fun and easy without being your typical pushy salesmen. I would definitely recommend them both.

Paul F.

7 de abr. de 2016

Service Tech John Howerton went above and beyond to make sure my new Honda tires were under warranty. I came in for a tire rotation and they found that I had a defective tire. These tires cost about $275 apiece (2016 Honda Accord Touring Model). John Howerton took it upon himself to make sure that I was reimbursed for the a new tire from Continental.

Sue2015

7 de abr. de 2016

We have, once again, bought a car from Honda Worldand more specifically from Damon Hampton. Damon's consistent hard work at getting us the best deal possiblepaying attention to every little detailand his ultimate respect for us, as the customer, is just beyond any experience we have had in the past other places.We have made several purchases now with Honda World and through Damon, and will be back in the future.

JT

7 de abr. de 2016

Great service on my April 6 visit. Debra Judd is an excellent representative and very helpful.

dmhaeber

6 de abr. de 2016

I scheduled to see a car online and met with Pat Wingfield that same day. We purchased a used toyota highlander and we are very pleased with our service and our purchase. The car checked out great and the staff was very patient with us when we shopped with out 5 month old son.

scotthorton

6 de abr. de 2016

I bought a 2009 Convertible Beetle for my wife on February 28, 2016. Our salesman was Tom Seeforth. During the test drive, the ignition/steering wheel locked up, and we both attributed that to it sitting in the winter weather. Tom said that Honda World would fix it if it became a problem later. And they did. I was expecting a cage match, as has been my experience with other car dealers. They fixed it for NO CHARGE. Tom Seeforth was OUTSTANDING, keeping me informed along the way. He even washed the car and filled it up with gas! I HIGHLY RECOMMEND Tom Seeforth and Honda World!

mhayden45

5 de abr. de 2016

Damon was very polite and knowledgeable. made us feel right at home. planning on coming back to get my next car.very good sales experience. thank you Damon

LR3076

4 de abr. de 2016

Ryan quickly understood our time constraints and respectfully dealt with our difficult schedule. Ryan did not pester us with calls. We worked very efficiently and effectively, mostly via e-mail, to attain the 2016 Honda CRV we needed. He made our car buying a pleasant experience spending this kind of dollars should be. Highly recommend him.I would also like to commend Inisha Brown for her patience and insight in not overwhelming us with all the capabilities of this very smart vehicle. Inisha directed our focus first on the things we use and gave us all the time we needed to make our own operational notes before leaving Honda World. She provided us with her contact information if questions arise. Wow, this is huge to the technology challenged.

CRV Driver

3 de abr. de 2016

Ryan has sold us two cars and both times was professional and patient in every way. He spends a lot of time answering our questions and addressing our concerns without applying sales pressure. It has been a relaxing and pleasant experience both times and he has become our "go to" car guy.

Happy Customer

3 de abr. de 2016

The service provided by the service technician was excellent.

Gary Waller

2 de abr. de 2016

No sales pressure, a courteous and professional staff made buying a new car as pleasant of an experience as possible. This was our fourth (Swope) Honda World purchase and have been very happy each time.

Jim

2 de abr. de 2016

I enjoyed working with everyone I encountered at Honda World. They were all quite friendly, courteous and knowledgeable. My salesman, Nick Woodson, was particularly impressive. He was extremely helpful and quite sincere. It was a pleasure working with him.

Engineer2

31 de mar. de 2016

Great experience. I like the eight inch touch screen with back up camera, radio, cell phone control. The heated seats are great on cold days. The lane assist camera is excellent. It has a possible throttle body sensor issue which should be changed soon under warranty. This was not authorized to be changed,therefore problem still exists which could cause a head on collision.I like that on hot summer days you can open all windows with the remote control. It also opens the rear door, which is very nice when you have groceries. You can not lock the keys in the Honda which is nice. If you forget and get out with it running it will peep to let you know. Great buy, which the infrequent speeding up of engine when slowing at a stop light or stop sigh causing you to go through it at a fast speed could be resolved.

Susan H

31 de mar. de 2016

Ryan Anderson was referred to me by a very good friend. She enjoyed working with him and leased a new Honda from him. I needed to downsize my Honda and Ryan was very helpful in meeting my needs. I love my new car. It's perfect. When this lease is up I will ask for Ryan's help with a new Honda. That is a few years down the road. He knew what I wanted and didn't pressure me to buy more options that I couldn't afford.

Catherine Mattingly

31 de mar. de 2016

I needed a vehicle that would be reliable and dependable for the rest of my driving days but my budget was limited and I did have some specifics that I really wanted. Chris was able to locate a vehicle he thought would be good for me and fit all my criteria....and he was right. Love my used vehicle (new to me) and he was as happy for me as I was for me. Chris is the type of salesman that always considers his customers wants and needs to take priority over just selling a car. Would and will recommend him to anyone I know looking for any type of vehicle because I know he will find it and make any of my friends very happy. Thanks Chris

Carfan

31 de mar. de 2016

Just wanted to say a big thank you to everyone at Honda world for making my new car purchase so easy! A special thanks to Brittany fir showing me all of the gadgets in the car. Couldn't have figured that out without her!

TomKnebel

30 de mar. de 2016

Megan was so wonderful to work with. She made my purchase so easy and most of all enjoyable!!!!! I will recommend her to my family and friends. Pleasant, knowledgeable, and friendly.

MEmily

30 de mar. de 2016

Every time we've taken our vehicle(s) to their service department we have been more than satisfied! They are friendly, professional, set the appropriate expectations, communicate really well, and the service is always complete and affordable. Debra, our most recent service writer, was great at communicating what we needed and the approximate cost.

Colleen

30 de mar. de 2016

Nick was super helpful when buying our certified used odyssey. He was kind and time efficient and made the whole experience pleasant and not like the typical car buying experience!

Tracy Pearson

30 de mar. de 2016

Lollie Reiss was my sales person, Kevin Carter was my finance manager, and Luke Seward showed me the operations of the vehicle. Lamont Chandler was awesome. I appreciate everyone's assistance.

Samantha Seldon

28 de mar. de 2016

Nick Woodson was an excellent guide throughout the car leasing process! He considered my personal preferences and financial plans when selecting cars and I am confident I drove away with the best car at the best price for me! He was also incredibly patient as I considered my options and explained all aspects of the lease thoroughly. Nick was wonderful to work with and I highly recommend him to anyone looking for a car that's a perfect fit.

Bradjones1979

27 de mar. de 2016

Scott was great. Sorry I don't remember the other guys name. Scott can tell you. He's was great too. They promised to have my locks looked at and got me out the door 200$ under my budget. I will recommend you guys see you Monday.

Buddy

25 de mar. de 2016

I met Sam at the auto show. He was very knowledgeable about the Honda vehicles as well as able to point out facts about other makes. Learned a lot. Asked for him at the dealership and was given a professional, detailed presentation of the pilot. Would certainly purchase another vehicle from him and Honda World. Courteous, friendly staff.

Tblou90

25 de mar. de 2016

On my 6th car with Ben would not trust anyone else with my business. I feel Ben to be honest, straight forward, and tries to reach the in between of the consumer and the dealership.

Daserchuk

25 de mar. de 2016

I bought a good car from this dealer and had a positive experience with the sales rep Chris Stromberg. I can definitely recommend Chris and Swope Honda based on my experience.

cpyecpye

25 de mar. de 2016

Couldn't be happier than working with Richard. No hard sell, no pressure. We talked about what I wanted, he answered my technical questions about the car and, I'm most grateful that he didn't didn't try to "up-sell" me. As to the dealership and pricing, I don't negotiate with dealers because they negotiate everyday whereas I buy a car every six, eight, or ten years. So, I asked for a price based on a car-buying website and it was quickly agreed to. Every dealership wants you to buy add-ons and warranties. At Honda World they have delivery specialists who teach you about the car (especially about the technology). My delivery specialist, Inisha Brown, is also responsible for selling add-ons but, when I told her I didn't want any, she didn't push. Likewise with my finance person, Bobby Sommers, who's responsible for selling warranties, I told him I wasn't interested and he he didn't push either.After the sale I had some additional questions about the technology and the car itself. Richard answered all my technical questions and Inisha spent more time with me patiently re-explaining the things I'd gotten wrong. I think I've got it now but, if not, I know I can call her again.Bottom line? I'm very grateful to Richard for making this such a good car buying experience.Oh, and I love my new Honda Accord EX 6 speed!

Ms. Kasten

23 de mar. de 2016

Doug was very professional and met all of our neighbors needs. If the survey were only based on our experience with Doug its a 5

1111

22 de mar. de 2016

I had a good experience with both Honda World and with Sam Hall as a sales representative. In honesty the sale of the vehicle was made easy because I was there to buy. I was shown a new Honda Pilot but there were no units on the lot that could be purchased. I was then shown the used inventory on Honda Pilots which was more to my liking. I found a used unit with low miles that fit my budget and was in very good shape. After the test drive there was nothing more to do than finalize the purchase. It was quite nice that Sam was able to get an Ipad for us while there to watch games in the NCAA tournament. Overall the experience was good and the selection of slightly used vehicles was excellent.

Marilyn S.

22 de mar. de 2016

I have had the pleasure of working with amazing people during the past 15 years at Sam Swope Honda. I just finishing leasing my new 2016 Honda Civic and it could not have been a nicer experience from start to finish.I have leased both my 2013 and now my 2016 Civic and worked with Lollie Reiss both times. She is truly a delight to work with - so pleasant, patient and answers all of my questions and put me at ease. I have driven off the lot in my new car and would not do business with anyone but Sam Swope Honda.My delivery Brittany Goldberg was also wonderful to work with. She explained all of the various features of my new car, took her time with me and answered all of my many questions.I cannot say enough good things about Sam Swope Honda World. Everyone I have ever dealt with from your sales folks to your service folks - it has been a true pleasure. That is why after all of these years I keep coming back.Great service!!

Barb Kaminer

22 de mar. de 2016

It is always a pleasure to take my CRV in for the routine maintenance. There is little waiting and the facilities are impeccable and clean. Thanks to the great and respectful service members.

Sethbish

21 de mar. de 2016

Damon and Mark were both very helpful and worked hard to get us a great deal on our used vehicle. Would definitely recommend them and Honda World.

LM

21 de mar. de 2016

Brought my car for service / repair. Nice, helpful people. Great service. Would recommend to anyone.

Teranna Hyatt

20 de mar. de 2016

My husband and I did not leave the house intending to purchase a vehicle. Chrisk Strom berg was the sales person as did such a wonderful job he was very informative and encouraging during the entire process. I would definitely buy another vehicle from Chris.Thanks Chris for such excellent service.

satisfied customer

19 de mar. de 2016

Came to Honda World today with no high expectations of actually purchasing a vehicle. When I got there I was treated with great respect and friendly service. I didn't feel like I was being judged by the way I looked or dressed, and I felt extremely comfortable with my car dealer Megan Addison! She was very courteous, straight forward and approachable. On top of the friendly and professional atmosphere, the cars pretty much sold themselves! I was sold the first second I laid eyes on these cars and of course Megan explained all the included perks and options with the certified Honda vehicles. It felt like it was too good to be true. But long story short I did end up purchasing a practically brand new car with only 1,951 miles on it. It was stylish and drove very nice. I'm definitely recommending this car lot to my friends and relatives. When I decide to upgrade or trade in my vehicle (hopefully not for many years) I will be coming back to this dealership! I couldn't stop smiling all day. Great car buying experience and one heck of a great customer service. You couldn't ask for more. :)

Dhillon18

19 de mar. de 2016

Jay Howerton is the reason I keep coming back! He is by far the sweetest guy at Sam Swope. Jay is always so friendly and VERY efficient about his work. When I come in I know me and my Honda are going to get taken care. I had come in once to get an oil change and he wasn't here and the other guy that assisted just wasn't the same. So as long as Honda has Jay working in service I will keeping coming to get my Honda's work done. Thank you Jay for being SO flippin amazing! -You're the ideal service rep :)

cathycar

18 de mar. de 2016

We really liked buying a new Honda CR-V at Honda World! The entire process was smooth. Every person there is friendly, helpful and attentive.

Amanda Logsdon

17 de mar. de 2016

I highly recommend Jay Howerton in the service department! Very efficient and timely service. Kept me informed and updated during my wait. As a person that works in a customer service world...I walked away pleased with my service. Could not have been any happier!

Mary

17 de mar. de 2016

If it hadn't been for Sam, I am sure I wouldn't have brought a car at Honda World. Sam seemed very knowledgeable and there was no sales pressure at all. He was very helpful in all dealing with purchasing this vehicle.

Dellie11

17 de mar. de 2016

I would highly recommend Jay in the Express Service bays at Honda World. He has helped me several times and always makes sure all of my questions are answered and I am completely satisfied with the service I have received. I completely trust him which is hard to find at many places. I also have worked with Darleen and she also knows a lot about cars - very knowledgeable!

Kitty

17 de mar. de 2016

From the moment my husband and I walked into the dealership, until the moment we left,we had the perfect experience. Our salesman was Doug Alsman. He's the best and a real pro.

Angel1alias007

16 de mar. de 2016

Chris was awesome and helpful. He even entertained my 10 year old through the process. In love with my new Civic! Recommend buying a car here!

Mal8515

16 de mar. de 2016

I'm a widowed mother of two growing boys, I decided about two weeks ago that it was time to upgrade to a bigger vehicle. I sent Megan a message telling her I am interested in a small s.u.v, immediately she messaged me back about a 2013 Ford Edge that I am now the proud owner of. Thank you Megan and the Honda World team!!

Civic16

14 de mar. de 2016

Had a great experience working with Ryan Anderson. We found the right car for me, with the features that were important, in a price range I could afford. That's all anyone wants out of this experience and Honda World accomplished it.

Steph8976

12 de mar. de 2016

Buying my car was an EASY and quick process. Sam Hall was honest, friendly and fun to be around. When you're at a dealership to buy a car, you don't want a shady, boring salesperson who only cares about getting the car sold and not about you. So I truly appreciated all the folks (Max, Nick and Sam) that helped me with my decision and really enjoyed my experience at Honda World. Oh! And I LOVE my (new to me) 13 Honda Accord !

Deborah ALLGEYER

11 de mar. de 2016

My husband and I meant Lewis Ray at the car show in January. He was so helpful and kind, never any presure. We meant him again in March to purchase our new Honda CRV. I must say that it was the best car buying experience we have ever had. Not one moment of stress. These folks do it right. I would highly recommend this dealers ship.

Andrew Skelton

11 de mar. de 2016

Scott McCrory helped us in what is probably one of the most stressful decisions a parent will ever make in their kids life. That's right, I'm talking about the first car purchase! It was a real pleasure working with Scott and the folks at the Big Lot. He was very informative and found a vehicle for us that is both safe, affordable and passed the "I love it" test our daughter would need to give it. The guys in financing helped get a great low monthly payment with a fair interest rate on a vehicle that she will be paying for on a part time job salary. Right car, right price. I will certainly be back!

florida,deb123

10 de mar. de 2016

Love our 2013 certified Honda Accord that we purchased a few months ago, but was occasionally having problems starting it. Since it was just an occasional occurrence & I wasn't familiar with starter buttons, I thought it was just me at first, then it was happening a lot more often. My husband spoke with svc manager Dale Greathouse (hope my husband was not too gruff Dale....) and setup an appointment the next morning. Dale went above and beyond. He experienced the startup problem himself, assured me it wasn't something I was doing wrong & had the mechanic look at it. I decided to have some coffee & wait. Before I knew it, Dale said a minor problem was detected, but he would have to order a certain part (something to do with the brake I think?) and it would take several days. That was Monday morning and Dale called me Wednesday at 11am to say it was in. I scheduled repair for Thursday morning. Best experience ever!

JPerry

10 de mar. de 2016

Worked with Sam on the purchase of a 2016 Civic. It was my first time purchasing a car, new or used, and Sam was very knowledgeable, quickly answered all of my questions, and was accommodating. The dealership is busy (a good sign) and very clean. Overall a good place and if I had to buy another new car, I'd go there and work with Sam - would highly recommend to family/friends as well.

mupi

9 de mar. de 2016

I can not speak highly enough about this dealership! Doug Alsman was my salesman and did a spectacular job. If you are in Louisville this is your man! Everyone else gave wonderful personal attention and care from top to bottom. Take your business to Honda World without a doubt!

Jsimanek

7 de mar. de 2016

I enjoyed working with Sam, no high pressure and answered all my questions and concerns. The whole transaction went very smooth. I would definitely recommend Sam and Honda World.

Mgb

7 de mar. de 2016

My 19 year old son, after saving his money, went to Honda World to purchase his first car. He was eager to do this on his own. He worked with Marshall to purchase the car he wanted. The transaction was seamless and, needless to say, he was excited. Unfortunately, we had some issues with the vehicle. Obviously, my son was extremely disappointed. We promptly gave Marshall a call and explained the situation. The next day Marshall, after doing some leg work on his end, told us to bring the car back and we could pick out another vehicle. We went in that same day and came home with another car. Once again, Marshall took care of us. Note that the dealership had no obligation to help us. That's the difference between them and other less reputable dealers around town. So, in the end, thanks to Marshall and the management team at Honda World, my son had a pleasant buying experience and learned a life lesson about dealing with reputable people and businesses.

Carol

7 de mar. de 2016

I have used Doug Alsman twice now and he is the ONLY salesman who has made my experience enjoyable. He is professional, knowledgable, honest and did not waste my time with the sales process as so many other salesmen/women do. I would recommend Doug to anyone who wants a straight-talkiing, decent, honest transaction. I will continue to use Doug for all my car needs. Carol Goose

gsb49901

2 de mar. de 2016

For several decades I have gone to Michael Tires Plus for oil changes and tires on our 3 cars. Our Honda had the yellow check engine the light on so I went to Tires Plus, they hooked it up and said it was a infold manifold which would cost $900.00 to replace. Normally I would tell them to go ahead and fix it BUT I thought that is a lot of money so I went to Honda. They were VERY nice and said yes that was something that needed to be fixed and there was something else. They estimated it to be about $400.00. I was shocked and said to do it. When I saw the final bill I almost had to pick my dentures up off the floor...Oh my gosh...$349.00. I can't wait for something else to go wrong so I can come back.

Mital Patel

2 de mar. de 2016

Sam Hall was amazing to work with. He was very helpful and friendly. He helped my wife and I find the perfect cars for us. Would recommend Sam Hall if your looking to purchase a car at Honda World. Thank you Sam!

Ro Seid

2 de mar. de 2016

Received our Pilot earlier then expected. Sales person worked with us and explained features on the new Pilot. Great experience. Would recommend Lewis Ray to others looking to purchase new one used automobile.

kellyh2303

29 de feb. de 2016

Doug was great to work with. He was very professional and helpful in our search for an SUV. I also loved his hat :) Thank you Doug!

David Delph

29 de feb. de 2016

Chris Stromburg was great! Very easy to deal with and friendly, good experience. Luke Seward was our delivery Specialist and he did a great job as well. I highly recommend both of them. Thank You.

Seaher01

29 de feb. de 2016

Nick Woodson was amazing to work with! He worked within my budget and found a car for me that day. He also gave me the time to go home and sleep on it, returning the next day to purchase. Thanks nick!

Thomas52502

28 de feb. de 2016

Tom worked very well to find us the right vehicle for our family. He's very professional and truly cares about his customers! Best buying experience by far! Thanks!

Happy cheryl1952

28 de feb. de 2016

Nick Woodson was very helpful in me finding my car. Answered all my questions and made everything easy for me. I would recommend Honda world to my friends. Thanks Nick

APop

28 de feb. de 2016

Had a wonderful experience from beginning to end. Our salesman Chris was extremely nice and patient as I worked to narrow down which model vehicle I wanted. I felt like the price was more than fair. Everyone that helped during the purchase was very nice.

Ciscopup

27 de feb. de 2016

Our salesperson was helpful but not pushy. Our delivery specialist was superior and was very knowledgable and went slow enough to explain everything thoroughly. This was a dealership we had had a bad experience with when it was owned by the prior owner. What a dramatic turnaround. Love the starched shirts!!!!!

Jshigg02

27 de feb. de 2016

Doug Alsman was an excellent saleman, he was so informed about the car I picked out and worked so hard to get the one I wanted in even quicker than he predicted! He called me right when it got in!! Brittany Goldberg delivered me my car and showed me all about how my car worked! She is just the sweetest and did an amazing job! Mark Dutton did my finance and was very thorough and prompt. I have nothing but good things to say about these people and this dealership! Amazing vehicles for an amazing price sold by stand up people!

c3j1s

27 de feb. de 2016

I went to get service on my accord spur of the moment and they fit me in right away . Dinah my service advisor was friendly , courteous, and very professional. A wonderful experience overall , Thank you very much !!

Carla

25 de feb. de 2016

They were so professional, very up front, and explained all the details well. The entire process was easy and only took maybe 2 hours from the time I walked in to the time I drove my new car out. I was given instructions on everything in the car and how it worked By the time I left I had a great understanding of all my features and how to use them.

Carey

25 de feb. de 2016

I bought my first new car from Sam at Honda World, and had a great experience. There was no pressure, I love the car, and the customer service has been excellent! I would highly recommend Sam and Honda World.

Sheila Lusch

25 de feb. de 2016

The car sales person was Megan Addison. I spoke with her on the phone before meeting her in person. I explained I would not be physically able to walk through the car lot looking at cars. When I got to the dealership, she already had the car I was interested in at the front of the building and a space in front of the car for me to park my car. It was just a few steps into the building to start the paperwork. She actually listened to what I told her about myself over the phone. I chose a female sales person because my experiences in life have revealed that women actually listen better than men. She was competent with the paperwork and completed all paperwork in a short time. She also helped me transfer the articles I had in the trunk of my car to the trunk of the car I purchased. Everything took place just as I hoped it would! Thank you, Megan!

Branden

24 de feb. de 2016

I just purchased my third car from Honda World and specifically from salesperson Lollie Reiss. As always, Lollie was on top of everything and knew exactly what I needed. From test-driving to finance, the experience was top-notch.

julieS

24 de feb. de 2016

Marshall Dean made my car-buying experience completely painless, quick, and easy! My family and I have purchased a total of 9 vehicles from him over the past several years and will be returning to him for all future car-buying needs! He was mindful of my budget and stayed within my price range, I got the best car for my money! I love my CR-V! Thank you!

larae84

24 de feb. de 2016

Mr. Lewis Ray was able to help me find the perfect vehicle to meet my needs! The HR-V is my second Honda that I have owned and I am completely happy with the customer service and professional advice provided by Mr. Ray! I would recommend him to anyone looking to purchase a Honda.

ninrrm

24 de feb. de 2016

Everyone was very helpful and nice, especially Arthur Wilson. The only problem I had is that the full cost of the smart payment plan was not disclosed by the person handling our loan, I didn't care for that too much. Otherwise it was a wonderful experience!

BrandenBar

24 de feb. de 2016

For the third time, I've gone to Honda World and for the third time, Lollie Reiss has helped me drive away in the car I want. I'll definitely be back again and again.

M.Morris

23 de feb. de 2016

Buying our new 2016 CRV was a Great buying experience.... Thanks Ryan Anderson you are Super.

rms1987

23 de feb. de 2016

This was our first Honda purchase and we are very happy with our Accord. My husband went to the lot during the day and found exactly what we were looking for. By the time I was able to look at the car that afternoon, all the paperwork was ready for us to sign which made our time spent there shortening by at least an hour! I would personally recommend Andre as a sales person and Honda World overall. He was very honest and helpful with us and worked within our budget. Previous experiences with car purchases were very unpleasant but this visit was well worth it and a very amazing experience. My wife loves her car!

galadriel18

23 de feb. de 2016

I recently purchased my first Honda and was directed to Honda World by my significant other who had purchased vehicles and received service from them for many years. Admittedly, I have always found purchasing a new car fairly stressful but was delighted and relieved by my experience with Nick Woodson and his colleagues at Honda World. Nick was extremely informative before, during and after my test drive. His manner was congenial and professional and put me at ease at all times. There was no pressure, just information. It was also clear that the staff at Honda World works well together to give the customer a seamless experience. Nick even suggested that I stop by a few days later when I had questions about syncing my garage door opener and he was patient in explaining the steps I needed to do. There is no question that I will have my service on the new vehicle done at Honda World and would purchase any future Hondas from them. Nick was outstanding and I have a feeling he will keep in touch to make sure things are going well with my new CRV. Efficiency balanced with congeniality is the description for his work with me.

Thestrategery

22 de feb. de 2016

When I first got to the lot late on a Friday I didn't have much time. Damon was the first Sales person I spoke with. He was very helpful and wasn't at all pushy like salesmen I've dealt with in the past. After taking a look at a couple of cars I was interested in I had to leave but said I'd come back the following day. He gave me Marshals number and told me he would be more than happy to help me. Marshall was great and after test driving the car we started the financing process. Took much longer than I had hoped but in the end I got the car I wanted, close to the payment I wanted and an APR in the neighborhood I was expecting. Marshall was trying to be as quick as possible to get things set so I could get on my way. I would highly recommend either Marshall or Damon if you are in the market for a new used vehicle. Keep your eye open on July 16th Marshall.

hoosierboy

22 de feb. de 2016

The wife and I decided to buy a new Honda. We dealt with Nick Woodson. He was great, I couldn't ask for anything more from a sales guy. He made the whole experience painless. I will look him up again when I am in the market for a new car.

Joanna

21 de feb. de 2016

Yesterday, I bought my first Honda- a 2016 CRV. I went to Honda World because my significant other had many years of excellent service there and a friend had recently purchased a CRV. Buying cars had always been a stressful experience for me, but I was really extremely impressed with the congeniality of the staff and the low-pressure environment of the experience. They work as a team and treat you with respect and friendliness. My salesperson, Nick, was extremely knowledgable about the car that interested me and took a lot of time to explain all the technology before, during and after the test drive. The gentleman in the business office and the delivery specialist also took a lot of time with me and were equally friendly. I am delighted with the car and with my first experience at Honda World. It was extremely professional; there was a balance of business efficiency with congeniality. I've no doubt I will return there for all the car's required service as well as any future Hondas I may purchase.

fkimmel

21 de feb. de 2016

We returned our Honda Accord lease and were interested in a CR-V. We have dealt with Nick before and he did a fantastic job for us again. For us, he makes the car buying experience painless. This is the 4th Honda we've gotten from this dealership and can't think of any reason to shop elsewhere.

LexCustomer

20 de feb. de 2016

We bought a used vehicle from the "Big" lot. Salesperson Chris Stromberg was friendly and personable. We were able to get a decent value on our trade-in, and a fair price on the car we were buying. The management staff and business staff was also friendly, particularly Ryan Carter.

vickie123

18 de feb. de 2016

Came in for service on my 2011 Honda Pilot and was treated very courteously. Was advised by Mr Hinton that my Pilot was in demand and if I would like to trade or sell it. Had thought about it and ended up leasing new 2016 CRV. Mr Hinton went out of his way to be helpful in locating veh for me. Mr Uchitel, who sold me the Honda Pilot in 2010 handled the sale paperwork and explained lease. Mr Hinton and Mr Uchitel are a credit to your dealership.

toy2

18 de feb. de 2016

Will took care of all my repair needs. Even one I missed. Repair was timely and as promised. I congratulated Jessica on her new position. She has helped me in the past and provides great customer service..

jkonkic

15 de feb. de 2016

My wife and I leased our second vehicle from Honda World in the last 10 months, and we will never go anywhere else again. The first time they were great, the second time they were even better! Everything is so much smoother at HW, the sales people are calmer, the managers are less pushy because they know their product speaks for itself. If you're there to buy/lease a car then you most likely know what you're getting. As much as i liked my Nissan I like my Honda accord even more, their base model would give most other makes top models a run for their money. If you want a recommendation, ask for Tom Walker, he's very knowledgeable and patient. Their process is truly amazing.

Sara Leonard

14 de feb. de 2016

I had an amazing car buying experience at Honda World!!! My sales rep Ryan Anderson was very patient with me and really took the time to listen to what I wanted out of a car. I am the type of person who gets spooked by people who try to pressure me to buy, especially if I am having a brief moment of indecisiveness. Ryan backed off and let me make my purchase decision by myself without any typical high pressure sales tactics. Honda World really seems to understand that it's not just about the car. It's about the car buying experience that keeps loyal customers coming back. You can buy a nice car anywhere but you can't find people like Ryan Anderson just anywhere. You find great people like him at Honda World. Honda World will also get you financed with the best interest rate that your credit rating will allow. Honda World got me financed with a better interest rate than my own credit union!!! Thank you Ryan and thank you Honda World for being so awesome!!!

Sara Leonard

14 de feb. de 2016

I had the bust car buying experience at Honda World. The other day I bought a used pre-certified 2015 Honda Accord. I don't regret it for one second. My car is fabulous and so is my sales rep Ryan Anderson. Ryan listened what I wanted and did not try to change my mind on anything. I left the lot with the car of my dreams. Honda World was also able to finance my car with a better interest rate than my own credit union!!! I recommend buying a car from Ryan Anderson all day every day. Great cars, great staff, great prices. ??????

Rhonda

13 de feb. de 2016

I bought a beautiful 2016 Honda Civic Touring from Sam Hall of Honda World. This was the best car buying experience I ever had. I would recommend Sam and the Honda World company to anyone looking for a new vehicle.

Lacorn4

13 de feb. de 2016

Nick Woodson was extremely helpful when I went to Honda World to look at possibly buying a new car. He explained many things about the car on the test drive, especially involving the new technology. He made the purchase process very easy and was very responsive to all my questions, offering to provide additional help with questions going forward, even after the purchase was completed. I would recommend him as a great salesman to deal with when looking for a vehicle.

Mlcham

13 de feb. de 2016

I was involved in a car accident that totaled my car. The last thing I wanted to do was go from dealership to dealership to shop for a car. Honda World was my first stop. I was immediately greeted by Megan Addison and after talking to her for just a few minutes, I knew I had found the person that was going to sell me my car. She put me at ease right away and really listened to what I wanted. She was not pushy and made sure that I was comfortable with the entire process. I felt that Megan was truly interested in understanding what I needed and I could not be happier with her service and my purchase!! I would definitely buy from Megan and Honda Workd again!

Chuck Haley

12 de feb. de 2016

No pressure sales. Mr. Hampton was a pleasure to work with on our purchase. We will shop at Honda World in the future because of Mr. Hampton.

mel

12 de feb. de 2016

There were problems getting the right part but Deborah kept me informed of the process and updated me regularly. She also gave good information on when my car was ready. Couldn't have asked for a better job. Thanks,

RhondaHonda

12 de feb. de 2016

Daniel was extremely helpful and made the entire process enjoyable. In fact, he was a big part of the reason why we went with Honda World for our new car purchase. We first met Daniel a few weeks earlier when we were out and about doing some new car research. After looking around at various other locations we found Daniel and the entire Honda World staff to be very professional and straightforward. As part of the overall deal we had a trade. Their trade-in department took a look at the vehicle and came back with a reasonable offer unlike some other locations that wanted to low-ball the trade value to get into a negotiation battle. From start to finish I believe we were in and out of their office in a little over an hour, which has to be a record (at least for us). The finance staff was well organized and friendly making for a smooth purchase process overall. And when we were all finished our new car was waiting along with another member of the Honda World team who acquainted us with our new car. A top notch crew from start to finish. We will be going back to Honda World for our next new car as well.

tuckerky

10 de feb. de 2016

Our experience at Honda World this time was even better than the one three years ago. Nick did an excellent job of explaining our options in a straight forward manner. He was very conscious of our time and helped us avoid a long wait to sign the papers. He went above and beyond to make our experience a pleasant one, which doesn't always happen when you are looking to buy or lease a car.Everyone we dealt with at the dealership was excellent!

AaronShelburne

10 de feb. de 2016

This was the easiest car buying experience I've ever had!!!! Megan was absolutely EXCELLENT!!! Between Megan and Paul doing the best to get me in my car, I was extremely satisfied. Brittany was very knowledgable and helped me set my new car up in minutes!!!

Marleny

10 de feb. de 2016

Nick made the process stress free, he was honest and really took my needs and wants into account. Being a female and young (20) I felt respected and took seriously. I would most definitely return to Honda World in the future . Thank you guys so much, I couldn't be more happier and satisfied!

Harley David

10 de feb. de 2016

Not pushy at all. Damon made us feel at home he is very polite and professional. We would buy a car from him again in the future

Ian Graham

10 de feb. de 2016

I have worked with Tom Walker for over 10 years and followed him to Swope when I bought my previous car. Always a positive experience. I am in sales and tend to drive a hard bargain but Tom always handles the deal courteously and professionally. Love the FIT!

Love our 2016 Accord EX-L

9 de feb. de 2016

How the salesman and dealership handle a mistake speaks volumes about their honesty & integrity.When an honest mistake was made on their part during my purchase of a new Honda Accord HX-L, they did not attempt to shift the blame on my wife and I, or accuse us of "buyers remorse". Instead, they admitted that they had made a mistake and bent over backwards to rectify the situation and make sure we had the vehicle we wanted. I never thought I'd experience that kind of honesty and integrity from a salesman/car dealership. We have every intention to purchase our next vehicle from Honda World.

Nick Meyer

9 de feb. de 2016

Lollie was very helpful to me buying my new Civic. She made the process very easy. I will recommend her to friends who want to buy a car!

Kflem17

9 de feb. de 2016

From the first time I spoke with Chris he was completely professional, told me everything bout the car down to the smallest details. Made me and my family feel right at home I would buy from Honda world again.

VickeRDH

8 de feb. de 2016

Buying a vehicle is definitely not one of favorite things to, especially being female. Tom Walker and everyone else at Honda World made it the best car buying experience I've ever had. I never felt taken advantage of and they did everything to get me the best deal on my Honda Civic. Highly recommend!

manional

8 de feb. de 2016

I was very satisfied and appreciative of the professional service provided by Tom Walker. I informed Tom of what I wanted and my financial situation. To make a long story short, I ended up purchasing a 2015 Honda Civic Coupe. I love the car and could not have come at a better time because I really needed a car. Thanks again Tom and Louisville Honda World.

John

8 de feb. de 2016

I was very pleased with Chris as soon as I drove up on the lot and he introduced himself. He was very friendly and professional and knew a lot about the vehicle that he was selling. He answered my questions very quickly and I never felt like I was under pressure to buy the car. I have stopped by the dealership with additional questions since I purchased the vehicle and Chris stopped what he was doing to answer my questions. I would recommend talking with Chris to any of my friends who are looking for a car.

Michelle Miller

7 de feb. de 2016

Thank you so much for a great car buying experience Megan Addison! I can say without a doubt you were a breath of fresh air compared to the experience I had at another Louisville dealership just a few days prior. I am so glad my friend Jim Lechleiter convinced me to check you guys out! I would recommend you and Honda World to anyone looking for a no pressure, pleasant car buying experience.

Boomie

7 de feb. de 2016

Very pleased with the professionalism and patience that Megan displayed. She was friendly- never acted as if she was irritated by my indecisiveness in trying to choose a color for the 2016 Civic. I was pleased with my overall visit with the purchase and all the employees that assisted. Mr. Ryan explained the finances step by step and -not hurriedly with my many questions .A non- threatening environment - wonderful employees.

Smart Shopper

7 de feb. de 2016

I originally visited dealer about 3 weeks prior to buying and wasn't hounded in the time between. Was happy to see a dealer with patience to allow us to make a decision. We actually went to purchase a new crv and ended up buying a certified used. There was never any pressure and with completed the purchase with 3 kids in tow. Scott Wood was excellent throughout the process and helped make everything as quick as possible. They have the largest selection of Hondas in our area and provide an excellent buying experience. Thanks Honda World for a great buying experience.

Mudbone

5 de feb. de 2016

This was a very relaxing experience which was a first ever for me when buying a car. Nick Woodson was extremely polite and professional. He also gave me a really good price on the 2016 Accord Touring I bought throwing in at least 3 accessories in the deal. Mark Dutton was also great to deal with and he gave me a great deal on an extended warranty. The whole transaction was very fast as well. I drove away in my new car in under 3 hours! Thanks Honda World.

Mdw

5 de feb. de 2016

Had a great experience purchasing a 2010 BMW 5 series. Car was in great shape and thy had the car spotless. Sales team was knowledgeable and not high pressure. Chris was great to work with!

NJones02

4 de feb. de 2016

Mwhen arriving at the dealership I had no intentions of selecting/ making a purchase same day. However as I dealt with Megan she was sure to deliver exceptional customer service for my drive time! She was dedicated to finding the vehicle with all the qualities I was looking for and nothing less. You can't expect every sales person to come to you own place of business to complete the sale as she did. Needless to say I am very satisfied with my purchase of my CRV that will be a great fit for my family. All a success witht the help from Megan Addison!

brownbeardad

4 de feb. de 2016

We purchased our 9th Honda since 1978 and our 3rd CRV since 2000. Yes, I had decided another Honda was the best for me. I have purchased a 2006 CRV, 2007 Element and a 2011 Civic EX at Sam Swope Honda before purchasing this 2016 CRV EX AWD at Louisville Auto Center (same dealership). The color was what we wanted and the CRV had 8 miles on it. My wife has enjoyed the greater quietness, larger interior space, and greater gas mileage. Our salesman is Sam Hall. He knows this vehicle very well and was able to answer all our questions. I recommend Louisville Auto Center and Sam Hall. The negotiation was quicker and I paid what I wanted. Finance person was able to get us an interest rate better than the best bank or credit union we shopped.

Jim67

4 de feb. de 2016

I will say that the salesman I dealt with was excellent, Sam Hall. I dealt with on a two occasions and once at the New Car Show. He was knowledgeable about the cars, courteous and never pushy. I would deal with him again in a heartbeat. However, ironically, this site does not list a part wherein I can review only Sam.As for the rest of my car shopping experience, I was unimpressed even though I had bought two cars from this dealership in the past. First, they had an Odyssey listed on their website that once I got there, it was allegedly sold the day before. Then there was a Pilot that had just came in from auction and was out front but, they would not consider selling it until it had been reconditioned. I am sorry but, park the car behind the building then. Then we pulled up an Accord that was on the website that was listed as certified and they tell me it is there but not certified. Then, they came back and quoted me the same price on an Accord Demo that they were selling a brand new Accord for. They justified it claiming that the color of the demo would sell faster.I don't know if this a bait and switch tactic or not. Regardless, this is the dealership that went by the slogan for years that "Nobody Walks Away". From past experiences with this same dealership, I was very disappointed. Even if this was not a bait and switch situation, it shows poor quality control and makes you wonder when and if they can be trusted.

Lana M Greenstone

3 de feb. de 2016

I was treating like loyalty! people are very friendly. I have been loyal Honda customer for years. Thank you very much Honda!!!!

Taylor134

3 de feb. de 2016

I just bought a Honda Accord with the help of Sam Hall and I love it! There is no question about Honda World being the greatest dealership! It was absolutely the best experience!

Patcivic

3 de feb. de 2016

The cold January weather didn't keep me from visiting Honda World for my new civic! I'm glad I did! So happy with my new car! Thanks to DK and Brittany for their help

harrik1

1 de feb. de 2016

I bought a 2016 Honda Pilot last week from Sam Hall and had a wonderful experience. I called ahead and made an appointment to look at the car. When I arrived, the car was at the front door and Sam was waiting on me. After purchasing the new car, I felt my old car (because I was alone and wanted to drive the new one). Sam parked it for me. I did nothing. When I returned to pick up my car, Sam had washed it and had it waiting at the front door! I had a previous bad experience with another dealer. This experience was wonderful! Could not have asked for better service!

stormy

31 de ene. de 2016

I just bought a 2012 Honda Civic yesterday from Damon Hampton at Honda World. This was actually the second car I've bought from Damon and both times he has been very knowledgeable and nice to both me and my wife. He took his time with us and answered all of our questions.I've bought cars at other places in town, but I come back to Honda World and Damon because this is where I feel the most comfortable. Thanks Damon!

Hutch1974

31 de ene. de 2016

Everyone there are very friendly people. They are very accommodating to what your wants and needs are. Everyone was very professional and the selection of inventory is enormous.

davec130

31 de ene. de 2016

After receiving an incredible Kelley Blue Book Instant Cash Offer for my vehicle I decided to look around Honda Certified Used cars. Salesmen Steven bent over backwards to ensure I had everything I needed to make best purchase decision. He placed several cars I was interested in side by side for comparison when I returned the following day with my wife. My shopping experience was best bar none. I got an awesome deal with the added bonus of the True Car discount to top it it off.Don't take my word for it.....go see for yourself.

RobD

31 de ene. de 2016

Pat Wingfield did a wonderful job of finding the vehicle that fit our families needs. He made sure that everything was done with ease and in a quick manner. He was very knowledgeable about the vehicle and was able to explain all functions to us. We were very pleased with the service that he and the Honda World Dealership provided.

Benjamin T

30 de ene. de 2016

Pat and the whole team of people at the Big Lot were phenomenal. They had a large selection of vehicles that fit my criteria and Pat didn't push me toward any one vehicle. He gave me the pros and cons of each vehicle. He was very knowledgable, and got me in the right car at the right price. I couldn't be more pleased with my experience there.

SteveS

30 de ene. de 2016

Pat and the team at the Big Lot got us the exact vehicle we wanted and we were extremely satisfied with the whole experience. This was our 4th purchase from Pat at the Big Lot in the last 9 months so it's obvious Pat and the team have been easy to work with and we feel we've been taken care of like family.We'll keep coming back!

MomMary

30 de ene. de 2016

First let me say, I HATE car shopping. I have bought from Sam Swope Honda in the past, and visited again under the Honda World name to just "look" at inventory. Our salesman, Arthur Wilson, was great. He listened, was patient as we looked (on a VERY cold snowy day), and let us test drive whatever we wanted. We didn't feel pressured in any way, but did find a vehicle that worked perfectly for our family. The negotiations were fairly painless and we left satisfied customers. Thanks Arthur, you are KING ARTHUR to us!!!

jfscot01

30 de ene. de 2016

I purchased a CRV from Chris Stromberg and was very pleased with the service he provided. He went over and above the call of duty to make sure I was happy with the vehicle I chose.

Matthew Oatley

29 de ene. de 2016

Honda World in Louisville KY is one awesome place! They got me in and out right away and even gave me a car to drive while my car was getting a factory service bulletin item updated! The staff is super friendly and even though the name has been altered, I will continue doing business there for years to come!

Ray P.

29 de ene. de 2016

Our previous Honda had a small vibration issue, so we worked a deal with Honda to get a new 2016 Honda CRV and couldn't be happier. DK Kannada was our sales associate and Luke Seward was our delivery specialist.

Aaron

29 de ene. de 2016

I've bought two cars from Chris. I've recommended many people to work with Chris. He's been great to work with and I would recommend anyone looking for a car to work with Chris.

B.Swaim16

29 de ene. de 2016

After previously having a positive experience with Nick Woodson on purchasing a Honda Accord, my husband and I returned to Nick for another Honda purchase. Our overall experience with Honda World and Nick has definitely been a positive one for us. Nick is very knowledgeable, professional an definitely an asset at Honda World. We will continue to use Nick for future purchases and recommend him to our family and friends.

bpom

29 de ene. de 2016

My wife and I bought a 2015 Honda CRV from Honda World. Chris Stromberg was very professional, knowledgeable and made the process easy, streamlined and straightforward. I highly recommend Honda World. Great Job Chris!

mwood218

29 de ene. de 2016

My boyfriend and I recently purchased a car from Honda World. Del Clark was the salesman who helped us with the test drive and our purchase. There were several people who helped us in the long run, but Del was the main one. We couldn't have asked for better customer service than we received. I would definitely recommend Honda World and Del for a used car buying experience.

revdrake

29 de ene. de 2016

The experience I had at Honda World was wonderful. I came in and got just what I was looking for and got it for the price I could afford. Chris Stronberg and the finance manager did a marvelous job. I will be glad to purchase another vehicle from this dealership.

J.B. Swaim

28 de ene. de 2016

Our most recent purchase of a CRV EXL from Honda World was an excellent experience. We previously had purchased a new Accord from Nick Woodson and after our first experience with Nick we definitely went back to him for our next purchase. Nick was very professional and answered all questions that we had about our purchase. We have had several Hondas and have found the service people and the sales staff very knowledgeable and helpful with any questions that we had when bringing in our car for service. We will be recommending Honda World/Nick Woodson to all our friends!!!

michaelmackey100

28 de ene. de 2016

Scott McCrory was instrumental in making the leasing of my Honda Civic on Wednesday, January 20, unequivocally the best car buying process I've ever experienced. He was knowledgable, personable, and professional--kindness and courtesy personified. I would highly recommend Scott and your dealership to anyone interested in a Honda.

Nora2104

28 de ene. de 2016

I had the best experience with Chris Stromberg when I bought my Tahoe. He was knowledgable and patient with me. And I would highly recommend him to anyone and everyone who is in the market for their next car/van/suv. Thank you so!

C Spi

28 de ene. de 2016

My wife and I have bought two vehicles from Chris. He was great to work with and very genuine. Will be back to buy from Chris.

VS

28 de ene. de 2016

Chris Stromberg was extraordinarily professional and attentive when I purchased my Honda Civic. It pleasantly perfect service! Thank you so much Chris. I will certainly go back!

Mrs.Berthoty

28 de ene. de 2016

My husband and I bought a pre-owned 2014 Honda Odyssey from Honda World this week and had Chris Stromberg for our sales rep. Chris was great, he took the time to show us multiple models (I was convinced I didn't want a mini-van), before we chose the Odyssey. He was patient as we gathered our resources and made choices about financing- I would definitely buy from Honda World again. Even through to the end of the process, we never felt pressured into a vehicle or belittled. The men at the dealer spoke to me and not just my husband, and answered all of my safety questions (as many times as I asked them). We initially chose Honda World because of the online reviews for the dealership, and I'm glad we did. Great service overall.

raech679

26 de ene. de 2016

I bought my Honda HRV last Saturday and my sales person was Nick Woodson. Love the car and the Honda sales team was great. Nick was professional, knowledgeable and full of sound advice. I did not feel pressured to buy. It was a great experience from the beginning to the end. Nick even went above his job by driving us back to our house.

Indianadude123

24 de ene. de 2016

I had a great experience at Honda World. My sales person Chris Stromberg was knowledgeable and friendly. I knew what car I wanted and he didnt pressure me into anything else. The General Sales Manager helped close the deal and they were able to get me financed with the terms I had in mind. Over all, very friendly and professional. Mark G

jhicks23

24 de ene. de 2016

I was looking for a used Ford Taurus at a reasonable price so I contacted Chris. Few days later Chris called me back and said that he has a Taurus on the lot and for me to come out and check it out. I went to check and test drive the car and I fell in love with it. It had more features that I was looking for but I'm not going to complain about it. Sam Swope gave me a good deal for the year of the car. Same deal I would of had gotten for a older vehicle with more miles on it. My first time officially buying my own car and this first time was the best experience I can ask for. I will be coming to buy more cars from Chris in the near future. And everyone there was easy to get along with. I felt like I was apart of Honda World family. Thanks for the great experience.

chad

23 de ene. de 2016

This was a great experience. As one who doesn't enjoy negotiating price this was a painless experience. Each and every person treated us with respect and understood our position. Ryan was great and this particular dealership is not your stereotypical car dealership. It was easy and actually enjoyable throughout the process. Every single person we came into contact with treated us with the upmost respect. We were grateful for our time.

sidlex

22 de ene. de 2016

Staff are friendly and the service was efficient. Got my Pilot right at the estimated time.

mwb

22 de ene. de 2016

I was quite happy with my purchase of a certified pre owned Honda. Ryan Anderson was very pleasant, helpful and knowledgeable about the vehicle, and I think that I got a fair deal. I can definitely recommend him to anyone wanting to check out a new or used Honda. They also had the largest inventory, and the website was easy to navigate.

NIcSlaughter

21 de ene. de 2016

I recently traded in my old car bought from Sam Swope for my new vehicle which I absolutely love! I think my love for my new vehicle has to do with the buying process! The first time around I was essentially told (by a different sales person) this is what we have and had to choose from that. In working with Chris, he took the time to ask me what o hated about my old car and what I really wanted and what was important to me! It was very painless and he helped me for exactly what I wanted and needed into my budget!!! He had gained a customer for life!!! I love love love my new car!!! Thanks for all you do Chris!

Lanhamddj

21 de ene. de 2016

We bought a car from Chris 3 months ago. We received a great deal and professional service. We recommended Chris to friends and family and they have shared the same experience!

RM

20 de ene. de 2016

I was very happy with the help Mr. Dean gave to me. He was very helpful and informative. He was also very patient with me. I have already recommed him and Sam Swope to several of my friends. It will be awhile before I get another car, but when I do, I will call Mr. Dean.

Shelby2007

18 de ene. de 2016

I came in on a holiday around noon, and they took my car right in and serviced it an excellent amount of time considering how busy they were. Great job. My service advisor was top notch with his info, and explaining what was done and where I stood on any future things needed.

Jaden0926

18 de ene. de 2016

I just wanted to say this before I forgot. I had the wonderful pleasure of working with Ryan Anderson. I am faced with a very difficult situation that I had no control over and he was very professional, honest and helpful. I had been to dealers before I came to Honda and they treated me like I was just a number or money that they werent getting or losing. I didnt feel like a customer or treated with courtesy or respect. Ryan was very patient and understanding. This really helped because I have been very discouraged during this time. To meet people in an industry that has a reputation for looking at women differently, who go above and beyond to help you is a great reassurance. I would like to thank Honda World for having employees that actually care about their customers and treat them and their situations like they are human. We all face trials and tribulations, but when you have people who make you feel like you can rise above anything, that is a breath of fresh air. I know this may not mean much to you because its all about business, but to live in a world where people only care about themselves and to experience the opposite when I step into a business is amazing. Ryan was great and I hope that in the near future I can do business with Honda World. I will be referring this car dealership to friends and family. Thank you for your time. Kristal

therittercritters

17 de ene. de 2016

We had the joy of dealing with Chris Stromberg when we recently bought our Escape. He had a great personality and we felt no pressure on buying. We loved our experience and will definitely be coming back to purchase again and will refer Chris to all our family and friends. Thanks Chris!Bruce & Tina Ritter

GrinchTurnedSanta

17 de ene. de 2016

I went to the dealership ready for a miserable half day of bickering and dodging bait and switches. Instead I found a group of dedicated professionals who truly wanted to find a win-win deal. When the vehicle I wanted was more than I could afford, they REMOVED OPTIONS to make it fit my budget!When I came up cash short they asked me what rate I needed and set their finance machine to work, in no time they had me a BETTER RATE than my bank for the ENTIRE BALANCE!These folks have literally CHANGED MY OPINION OF CAR BUYING POSITIVELY.BIG ups Chuck and Ben, you're a class act gentlemen.

Shannon McGregor

16 de ene. de 2016

Chrid worked very hard getting me approved for my Nissan Rogue & he was a pleasure to work with. He was very professional & determined that I leave the dealership.with the vehicle I wanted! Highly recommend!!

Garry Scott

16 de ene. de 2016

Chris Stromberg was awesome. He found me the perfect car for a great price. I have been a Honda customer for 12 years and have been very happy with their customer service.

Allyson1

16 de ene. de 2016

Debra Judd is the best service advisor at Honda Workd formerly Sam Swooe Honda. She always take the time to see what my Odysseys need what maintenance they have had in the past and what they need according to the code on the vehicle. She always gives you a realistic estimate of when your vehicle will be finished. She is excellent!!!

Kats_claws12

16 de ene. de 2016

I went in with my mom looking for a car for both of us. Neither of us had great credit and figured together we could make it happen. We had seen a few vehicles that we liked and decided to check out the lot on Black Friday. Chris Stromberg welcomed us with open arms and a giant smile. He listened to what we were in the market for and helped us narrow our search. He didn't have anything to show us that day but said that he would keep an eye out and call us when he found something. I honestly didn't think I would hear from him due to not so great experiences in the past and not having great credit for a bigger dealership. Well needless to say I was very wrong. Chris kept his promise and called me just a few days later. I came in later that day and checked out the car he called me about. After the test drive I wasn't super excited. It just wasn't what I was looking for but didn't know if I could get what I really wanted for our budget. I was wrong again. Chris went to his boss and they had another vehicle for us to look at. When I saw it I was in total disbelief that we could get such a nice vehicle for the budget we had. It was an amazing test drive and in such great shape. I loved it! It was just about closing time and Chris and his boss told us that they would get in touch with us when they were able to get us a loan. I still don't know how they did it but they found a loan for just ME! Great rate and amazing price! I now own a 2007 Saturn Vue and I couldn't be happier.Chris even went above and beyond in little details such as getting new keys made because he noticed how the originals weren't really smooth starting the car. Got a last minute stain out and kept in touch with me after the purchase. What an amazing experience! If you are looking for a new car and want to have a great experience like my mom and I, go to Sam Swope on Hurstbourne Ln. and see Chris Stromberg!Thank you again Chris!

Jenn

14 de ene. de 2016

Great service and unbeatable deals have made me a loyal customer for the past 12 years. I have worked with Nick several times now and I would highly recommend him to anyone looking for a car. He is top notch to work with. This was my 1st time working with Ryan, and he was wonderful as well. I've dealt with other dealerships in the past, but none compare to Honda World. As a repeat buyer with Nick, I know what to expect when I walk in the door - I am going to be treated well and drive off extremely happy in my new car! I won't consider going anywhere else! The service department has always been great as well. I will go out of my way to have all of my maintenance done there.

DM

12 de ene. de 2016

I bought a brand new vehicle for the 1st time. Damon was knowledge about the car I bought, clearly explained my options so I could make a decision that best suited me, no high pressure sales, responsive to my phone calls, & was friendly. Overall, a good car buying experience.

5 Star +

12 de ene. de 2016

After receiving a letter encouraging me to come in and take a look at an unprecedented opportunity that is available, I inquired with follow up and the Honda World of Louisville dealership reached out to me in a positive way and helped me over the phone and through email. I knew that my lease was coming due in a few months and I had decided to keep my Honda Civic I currently had and buy it out because It was good for me and my family, but then I got the letter mentioned and thought I would look into it. Yes they are very fair with their reaching out to their customers. I will be returning as a repeat customer. And as I did return, I worked with Nick Woodson and he helped me with all my needs and was very professional, he even anticipating my needs before I asked. Needless to say, I became another satisfied customer. I do remember the first car I got from them, I asked, what happens if the car breaks down and I need roadside assistance? A salesperson there said "you see that big H on the front of the car, he said that does not stand for help" lol. How true it has been. Of the six plus years I have been a customer, there have been 0 (ZERO) problems! Honda World of Louisville is also a great supporter to the community giving of themselves their talents and services to those in need. Honda World of Louisville, as long as they are a part of this World, I will be a customer and will teach my children to be the same!

Joanna

11 de ene. de 2016

I stopped by 12/22/15 to check out a car I had seen online. Damon was extremely helpful without being pushy at all which I dread about car buying...very knowledgeable about the vehicle. I scheduled another test drive. When I arrived Damon had the car parked up front, heated and ready to go. I obtained financing through my bank prior. He was helpful in working with my bank to get everything together. When I picked up the vehicle, Damon even picked me up so I didn't have to stress over transportation. Everything went quickly and smoothly. Can not remember the name of the gentleman in finance, but he was very friendly and seemed very honest and upfront. Damon made sure the car was cleaned up and ready to go with Satellite radio connected.Overall Damon provided excellent customer service and was very knowledgeable about the vehicles and entire buying process. And Damon also returned my call quickly when I called about a week after purchasing the car with a question.

Mab

8 de ene. de 2016

I am a long time customer and have been frustrated before by the long wait in the service departmentMy appointment was for 10amI waited for four hours and they had still not gotten to my carSo I left and made an appointment with another dealer in townWill be buying my next Honda elsewhere

Dave and Iole

8 de ene. de 2016

Ron and Chloe were extremely helpful and informative during our car buying process. They answered all our questions and were very professional.

horribleexperience

7 de ene. de 2016

My daughter just bought her first vehicle at Honda World Big Lot. The salesman was horrible and took full advantage of her inexperience at buying a vehicle. He even changed the price numbers at the end of the deal to make it look like she was getting what she wanted but realistically they raised the amount purchased at the end and blamed it on taxes and other Bull. This was not the agreement they made with me the previous day and she was supposed to only come in and sign the paperwork. One would think the manager or financial person doing the deal would of not let this happen??? But I guess making money and lying to customers is what they do best. I"LL NEVER return to this dealership and I will most certainly let anyone know (that asks me) how HORRIBLE these people are!NOT IMPRESSED with their morals at all!!!

Sandy Dempsey

6 de ene. de 2016

Service was very good. I think Stephanie was my rep. She was very personable and suggested an alignment, which really helped.

Sue2015

4 de ene. de 2016

We purchased 2012 Hyundai Vera Cruz on December 30, 2015. We called ahead after seeing this car online and made an appointment with Damon. We have worked with Damon before and had received great service. When we arrived, Damon had the car all checked out, warmed up, and ready to test drive. Damon listened to what we were wanting and worked hard to get us a great deal and trade in value. He is great with all the details! Once we decided to purchase the car, Ryan, in the financing department, was quick, and excellent to work with. Overall, we had a great experience.

eahasken

4 de ene. de 2016

Although I did not buy a car from Honda World, I definitely plan on purchasing my next vehicle with them. The individual that we worked with was knowledgable and fair. He understood that we had our sights set on an Acura, but was willing to show us several of the different Hondas. He took us on test drives and was very open about the differences between the two. He was accommodating and willing to help us shop around. Every interaction that we had with the staff was very pleasant as well. All in all, a great dealership with a very great staff.

a new crv owner

4 de ene. de 2016

My husband and I purchased a CRV in December 2015. I cannot tell you how appreciative I am of the one on one attention I got from Brittany. She is amazing! She really knows these cars and took the time to make sure I knew everything about it before I left! I've never received that kind of service before! Let me say this... If you're going to buy a Honda, go to Honda world, these people know what they're doing!

Bean

3 de ene. de 2016

I purchased a new Honda Odyssey Jan 1 through the USAA CAR BUYING SERVICE through Honda World. Working with DK and Lamont was the best new car buying experience I've ever had. Professional from start to finish. Not a typical experience buying a new car. Great job Honda World and thanks for the deal.

2013 HOnda

1 de ene. de 2016

Nick Scott and Dale (Service Manager) were very helpful to me in resolving a nagging problem with my wife's 2013 Honda Civic. My wife really likes her car so, as you can imagine, it was a relief to get the problem corrected. It took more than one visit but Honda World never gave up on finding the problem and repairing the car. Sometimes a service department can be friendly but not really committed to finding the problem and fixing it. Not so with Honda World. Both Nick and Dale were, not just friendly, but clearly wanting to help me. They were on my side. Thanks to both of you!

Kenneth Mcquiston

1 de ene. de 2016

She was very good at what she did and went the extra mile. She saw to it there was plastic placed on the seat of my car. Looked to see the history of the car and made me feel very special. Very courteous and handled everything with a smile. She needs to be commended and told she is doing a great job.

Desiree

31 de dic. de 2015

Steve Montgomery is probably the most knowledgable person in the Honda community. He has spent over 40 years selling this product and knows how to make the process stress free.

Desiree Stoess

31 de dic. de 2015

Steve Montgomery was wonderful in handling my sale and my husband's lease. He has been a Honda dealer for over 40 years.

Anthony Goetzinger

29 de dic. de 2015

Great experience at Honda World. Both Doug and Luke are true professionals that I would highly recommend. A big thanks to everyone at Honda World!

KAbbott

22 de dic. de 2015

The service department has always been great and very helpful to me. I buy Honda's partly because I can trust the service department.

Charlene

22 de dic. de 2015

Repair of door guards could not be fixed at time of visit. Kept my car overnight and gave me a rental.

GrantC

21 de dic. de 2015

I have been searching for an small SUV for a while for my wife. After a few months or so of Internet and physical research I was ready to go to a dealer. I got Damon involved a month or so ago, but my wife and I were so busy over Thanksgiving that we were fairly non-responsive. He sent us cars to look at, but put no pressure on us and said "when you're ready give me a call. When I went in to see him. He had 7 or 8 different SUV's for me to look at. All the ones I had researched. I had thought the "Lease trade ins from 2013" would be out of our Price range, but Damon made it happen and we got exactly what my wife wanted. We came away with a Certified 2013 Honda CRV. Him and I think Robby stayed late Friday night to appraise my trade and Damon came in on his day off to make sure we could get the car on Sunday.

Ron829

13 de dic. de 2015

Our buying experience was outstanding as always. I have bought several cars, new and used from Sam Swope and have never been disappointed with the car, the sales experience, or the service I have received. I never go to any other dealership. Ryan Anderson is knowledgeable and very easy to work with. I have no complaints whatever.Ron Russman

Driver

12 de dic. de 2015

This is the first time buying a car that I didn't have a knot in my stomach and my walls up waiting for a fight with the sales person. Marshall was so informed, professional, friendly and made buying my car so easy. Everyone we encountered were very nice and helpful. I would highly recommend Marshall to my friends and Honda World. I do think your extended service agreement is expensive.

MMB

9 de dic. de 2015

I have leased or purchased 5 cars from Sam Swope Honda; and I have worked with Nick Woodson several times. He is absolutely the BEST. He has always made the process a pleasant experience, which I've heard is not always the case when buying a car (I wouldn't know- I always go to Swope!). I would absolutely recommend going to see Nick if you are in the market for a new car!

Papa

8 de dic. de 2015

Jessica treats you like you are a part of the family. Always with a smile on her face and wanting to help any one no matter what their needs. Wonderful establishment.

addiemills88

8 de dic. de 2015

When I went to get my new car the sales man Steve was so great! Then the guy that brought me car was bearded and it felt good that to have see that they let there employees have personality! Made buying a car fun and stress free. Plus the bearded man was easy on the eyes! :)

JeanneM

7 de dic. de 2015

Truthfully, I dread the car buying experience. I don't like haggling over prices and feeling like I'm being pressured to close on a deal. I also despise having a car payment (who doesn't?). But, when our old SUV finally bit the dust last week, we didn't have a choice but to find a vehicle for our family. Our experience with Sam Swope Honda World couldn't have been more positive. We met with Damon Hampton and Robert Britain on Saturday (stop number 1 of the day) and did not feel pressured to buy as we headed out for a couple of other car appointments at other dealerships. In fact, Robert even offered to provide his expertise regarding anything else that might peak our interest. How refreshing! As luck would have it, we truly liked the vehicle at Sam Swope the best but, truthfully, I WANTED to like it the best because of the friendly, no pressure, informative and outgoing sales team. :) Sam Swope's finance department was able to beat the pre-qualification rate that we had received at a lending institution, on top of it all. We were able to finalize on financing and drive the car home on Saturday afternoon without leaving the dealership. It was great! I would definitely recommend Sam Swope and specifically, Damon Hampton, to assist anyone with finding a vehicle.Thank you for an excellent car buying experience!

Maxhub

7 de dic. de 2015

My service rep, Debra was the most professional, informative, and patient I have ever experienced in the industry. Her explanation of sanding rotors should be featured on car talk! Even the mechanic came over to ensure the work was done to my satisfaction.

JeanneM

7 de dic. de 2015

Truthfully, I dread the car buying experience. I don't like haggling over prices and feeling like I'm being pressured to close on a deal. I also despise having a car payment (who doesn't?). But, when our old SUV finally bit the dust last week, we didn't have a choice but to find a vehicle for our family. Our experience with Sam Swope Honda World couldn't have been more positive. We met with Damon Hampton and Robert Britain on Saturday (stop number 1 of the day) and did not feel pressured to buy as we headed out for a couple of other car appointments at other dealerships. In fact, Robert even offered to provide his expertise regarding anything else that might peak our interest. How refreshing! As luck would have it, we truly liked the vehicle at Sam Swope the best but, truthfully, I WANTED to like it the best because of the friendly, no pressure, informative and outgoing sales team. :) Sam Swope's finance department was able to beat the pre-qualification rate that we had received at a lending institution, on top of it all. We were able to finalize on financing and drive the car home on Saturday afternoon without leaving the dealership. It was great! I would definitely recommend Sam Swope and specifically, Damon Hampton, to assist anyone with finding a vehicle. Thank you for an excellent car buying experience!

Hondas rock

6 de dic. de 2015

Megan Addison was great to work with. She was knowledgable about the vehicle I was buying, friendly, and very helpful. She went out of her way to make sure I had everything I needed and more. She even stayed much later after she was scheduled to work to finish the sale. I have never felt relaxed when buying a car before but Megan made it fun. I will definitely buy our next vehicle from her.

civic,thebob123

6 de dic. de 2015

Our experience with Sam Swope Honda was fantastic. Our salesman, Nick Woodson was fabulous. He answered all our questions with expertise. We told him what we could afford each month and he showed us what cars would be the best in that price range. There was no going back and forth. We were in and out of his office in less than 45 minutes. We had a small problem with one of our tires a few days later and he was there to help. Made sure everything was taken care of. Very courteous and professional. Theresa and Bob Evans

vishal

6 de dic. de 2015

sales mandoug alsman, is awesome he find me car i want and also match the price with cometitive dealer, i am loving my car .

Bill

2 de dic. de 2015

We've taken our 2009 Honda Accord Sedan and 2014 Honda Accord Coupe to Swope Honda World for service ever since we purchased them from Swope. Why would we go anywhere else. They're the pros. We've dealt with Selina Jobe numerous times in the past including today and she's always been extremely courteous, professional, and knowledgeable. Swope Honda gets an A plus from us.Bill and Colleen

Gloria Fuqua

2 de dic. de 2015

Best car buying experience ever! Our salesman, Damon Hampton, was great to work with. Having visited another dealership the day before and working with sales people with their personal goals in mind, Damon was a refreshing relief. He didn't try to "sell" me anything. His focus was providing my needs and had MY best interest in mind. I walked away feeling great about my purchase and car buying experience!

ccgeorge

1 de dic. de 2015

When I hear USED CAR SALESMAN, I usually want to run. So I was a little apprehensive as I drove onto the Sam Swope Honda World lot. All my anxieties dissipated after working with Marshall Dean. He was not the aggressive, hard sell type that had kept me away from car lots. Instead he gave me the information I needed, patiently answered my questions, let me test drive a couple of cars and make a decision when I was ready. When it came time to work on financing, again I was impressed with the service I got from Billy Sommers, as he patiently explained my payment and extended warranty options. Although several people had recommended Sam Swope, I had not expected to have such a pleasant experience buying a car. Consider me a fan.

carol j.

28 de nov. de 2015

I took my SUV to the service department on 11/23/15 because there was no heat on the driver's side. I should have made an appointment for such a repair but Nick took care of me and got my car in right away and called me when the work was completed and was very professional in every way. I have dealt with Nick on previous visits and have always been completely satisfied.

Grob

28 de nov. de 2015

The service was great. They got me right in and even gave me a ride back to work. My car was finished on time. Todd was wonderful and answered all of my questions.

Hofmeister1134

25 de nov. de 2015

They got me right in and took care of everything; great communication and even followed up the next week to check on everything! Nick was great!!!

Tar2015

23 de nov. de 2015

I scheduled a regular maintenance appointment for my Honda Accord, and although I was at first disappointed to hear that although I scheduled a time, I'd still have to wait in line and have a 3 hour wait to be completed, Nick S with service was professional and friendly and even finished my car 20minutes prior to the estimated time. He took time to explain the details of what was completed in that day and showed me the alignment report. I lost a right rear visor on the highway when I drove home from the shop and called Nick about it. He was great about following up my call and getting the replacement part ordered promptly. Great service and attitude, really appreciated working with Nick and Honda technicians.

larry36

22 de nov. de 2015

Personal service of the highest order. TRUTHFUL AND WILLING TO WORK TO MEET CLIENT NEEDS.This is the second Odyssey I have owned and it meet all my expectations .

Carly_Lou

22 de nov. de 2015

Everyone here was so nice! I'll definitely be taking my car back to this center for any needed future services.

Maroon2008

20 de nov. de 2015

I have revisted Salina in service because I trust her to assist me in a professional manner. She sells service opportunities without over selling. As a mature woman, Salina makes me feel comfortable in a typically male environment.

Vacation

19 de nov. de 2015

Very informative, helpful in making our decision on a beautiful Van. Offered help anytime after we begin the use of our new van. Great group to deal with! Thank you

Andrew Pritchett

16 de nov. de 2015

We loved working with Ron to find our 2011 Odyssey! He was great to help us find exactly what we needed within our budget! Luke was awesome, he helped familiarize us with the vehicle so we were set to go as soon as we drove off the lot! Highly recommend shopping for your vehicle here.

ash81

14 de nov. de 2015

Had a great experience today at Sam Swope Honda World! Bought my second certified pre-owned Honda Accord! The whole staff was great, and the whole experience was very relaxed and pleasant overall. I highly recommend this dealership!!!

Victoria

13 de nov. de 2015

Having to find a car after a wreck is very hard; I had visited another local Honda dealership and RAN away. I tried once again at Swope, and found Nick. What a blessing he was and is. The entire experience, environment, was so welcoming and pleasant. I would highly recommend Mr. Woodson for anyone I know.

JasmineJT

11 de nov. de 2015

Yesterday I went to buy a car and I got the most helpful and best customer service from Rodney Thomas. He took his time to help me pick out a car and was glad to do so. He made my shopping experience less stressful and easy. I recommended all of my family and friends to come to this dealership. If I need another car, I know to go to Rodney Thomas. He's a great and professional dealer.

Lakrfan247

6 de nov. de 2015

I just bought an 06 Jeep Grand Cherokee! My credit leaves a little to be desired, but xxxx Hampton and Kent Donahue did they're best and beyond to help me. I'm glad I went to the Big Lot. Very helpful!

Bonnie Wilson

6 de nov. de 2015

My sales associate was Nick Woodson & my delivery specialist was Luke Seward. Nick is always very helpful. Luke was very patient and thorough. Great experience!!

Happy Honda owner

3 de nov. de 2015

My third Honda lease with Nick Woodson. He makes the experience easy and painless. He lays out all the particulars and I can count on what he tells me when we close the deal.

CathyB

3 de nov. de 2015

Nick Coulbern to extra time to make sure I understood what was going to be done to my car. We also sat and chatted for a bit.

newcivic

31 de oct. de 2015

Thanks so much to Sam and Brittany for making my car buying experience extremely pleasurable! Customer service is outstanding and I love my new car!

DENIS58

30 de oct. de 2015

Debra kept me informed of status of the repairs. She made several calls to inform me when the part would be shipped and when the repair would be performed. She was also able to review another maintenance issue while the car was in the service center. She was great.

tjarvis13

30 de oct. de 2015

Marshall Dean is the absolute best. My family has used him several times and still continues to. He will take care of you! Best around.

Karen

27 de oct. de 2015

This visit is by far the best experience the I have received since the purchase of my CRV. Had a negative experience prior to this visit and was nervous about returning. Once I arrived John Hill & Jessica were very attentive to all of my concerns. They both were very helpful and explained everything to me as well as answering all my questions. Made me feel comfortable to not hesitate to return if I had any other questions or concerns. So glad to say I am a Happy Customer!!!

Fan of Honda not SWOPE

27 de oct. de 2015

We bought a new crv the end of september. We came to louisville because we found the exact new car we wanted. We checked ratings for satisfaction and Swope came out good. Buying experience was fine but a mistake was made on loan paperwork. We notified our salesperson and the staff person who did the paperwork. We got one phone call returned out of three. . . Our salesperson. A month later we still have not received corrected paperwork nor the forms for us to sign for the credit union. More messages left. . .. This is our third Honda purchase. Very disappointed at lack of courtesy and poor professional business practice. No call returned from manager either . . . We hoped he could assist with this simple request.

Steve Campisano

25 de oct. de 2015

called to set up a test drive. got there at appointment time, they were ready for me. car was everything the internet ad said it was. test drove it. negotiated a price, which was very smooth and pleasant. the car now sits in my garage

Pkhonda

24 de oct. de 2015

My wife and I recently bought a 2015 Honda CR-V from Sam Swope and their staff actually made it enjoyable. Our salesman was funny and down to earth. His sales approach was pressure free and that worked for us. Thanks Doug

Georgrey

24 de oct. de 2015

I have had my 2015 Fit serviced twice now at Swope Honda World. Both times I have come away impressed and pleased. Debra Judd and the mechanics who have worked on my Fit have been pleasant and helpful. The work has been impeccable. And the waiting room is remarkably comfortable. I get more work done when I'm there than in my office (fewer distractions).

Happy future customer

22 de oct. de 2015

Lionel took great care of our family and even though we didn't end up purchasing at this time we will definitely come back to work with him when we are ready. The folks at Sam Swope were very professional.

dwright

21 de oct. de 2015

I had never bought a car from Sam Swope Honda, but went there on a referral from my daughter that just bought a car from Doug Alsman and really liked him. I had a great experience with Doug, and rest of the employees at Sam Swope that I dealt with. Doug went out of his way to work with me and help me get what I wanted. We walked the lot, and found the CRV that I wanted. I have already referred a friend to him. Thanks Again Doug !

astep

20 de oct. de 2015

I leased a 2012 Honda Accord from 2012-2015 and purchased the car care package (additional $15.00 per month) but never used it. My error yes, but I also had the VIP booklet which I thought was the car care package that I was paying for. As a first time customer as Sam Swope and a first time leased vehicle I just assumed the VIP booklet and coupons was what I was paying for and used those coupons through out the three year term. Only to find out, that I had never used my free services within the three years.My suggestion to your company is if they are going to push this additional package on the customers they should ask if they have the coverage before writing up a ticket and taking their money at the service counter. I would think this would be "Good Business" with your customers.Of course I am upset that I have three years of coupons for free services and over $400 invested in something that does not transfer to your next lease. That in and of itself it ridiculous since I paid it for it.Is there something that can be done about that?Thank you,Anita Stephens

Windowshopper

20 de oct. de 2015

Lionel was very helpful even though we were just window shopping. He took quite a bit of time with us looking at various vehicles. I would definitely recommend Lionel.

Oscar3Whiskey

19 de oct. de 2015

I purchased a Jeep GC Laredo at a local dealer specializing in Jeeps several years ago. Thinking I would get a good deal I visited them this past Saturday. We looked at at Heep that was kind of what I wanted, I told him the price I was trying to get at and he came back with a quote $170 over the monthly range I requested. He didn't budge on price, so I thanked him for his time and left. That night I saw Sam Swope advertised the same year/make/model vehicle with more options. That next day, a Sunday, I called the dealership and had an appointment with Damon in less than 45 minutes. By the time I arrived he had the Jeep through the car wash and ready to drive. Damon was a nice guy. We test drive on I-64, Gene Snyder, and residential areas - about 20-30 minutes. During that time I told him what I was looking for and what I could pay. When we got back, he quoted me a price that was close. We spoke a little more, I told him my bottom dollar, and he made it happen. In fact, after the financing he got my monthly payment $10 less than we agreed on. The whole process was comfortable, without pressure, and at no time did they make me feel like I my budgetary limits were beneath them. When everything was done, they topped me off with gas and I was on my way.When I got home, I crunched the numbers between what I would have paid at the first dealer and what I agreed to pay at Sam Swope with Damon: for the same Year/make/model, with MORE options, comparable mileage, and in better shape cosmetically (interior/exterior), I drove off the lot at Sam Swope saving over $5,000 than had I went with the first dealer.Lesson learned: next time I'm in the market, I'll go see Damon first.

Pokerlady

17 de oct. de 2015

My husband and I are both handicapped and needed lots of help in choosing and buying our new car. We got so very lucky to have Lionel Jordan as our salesman. He was so helpful & knowledgeable in every way! We needed special attention and he was happy to provide everything we needed. Thanks again, Lionel for your professional service!!

Kimfriend

16 de oct. de 2015

Overcrowded!! Express service wait quoted at 2 1/2 hours- which is crazy to begin with. After three hours, I went out to figure out what was going on. My car was nowhere near being ready. I was third in line to have an alignment. They could have at least come and told me after 2 1/2 hours that I was looking at more like a 3 1/2 to 4 hour time. I have had my car for three and half years and always had it serviced at Honda. After this experience, I'll likely find somewhere else to start having my car serviced.

M123

13 de oct. de 2015

Our recent purchase of a new CRV at Sam Swope Honda was as beautiful as the autumn day we went out to the dealership! Our salesperson Andre Uchitel was awesome! He listened to us and helped steer us toward a package that was right for us. He also was very knowledgeable about the car itself. We would recommend Swope Honda to anyone !

Dan R.

12 de oct. de 2015

I recently purchased a 2015 Civic. The saleman was Sam Hall, who did an excellent job and made the purchase friendly and pleasant. Also the finance portion and the final explanation of auto operation were friendly and well done. I fully recommend Sam Swope Honda World and Sam Hall.

DML67

10 de oct. de 2015

Over the past few weeks I have been looking to purchase a new vehicle. After going to Sam Swope Honda World in Louisville my search is over. I cannot say enough about how helpful this dealership was in my purchase of a new vehicle. In particular I want to give my appreciation and thanks to Doug Alsman. Each and every question I had was answered by Doug in not only a knowledgable manner, but also with such friendliness & honesty. One truly can't go wrong with Sam Swope Honda World and Doug Alsman. Highly recommend both.

gp14

9 de oct. de 2015

My wife and I moved to Louisville a handful of years ago after serving our country in DC. Since that time, I have bought two cars from Ryan (one was a Honda, the other was a BMW). Now that I work in the retail industry for one of the largest corporations in the U.S., I see the immense professionalism and social skills Ryan has been blessed with. He is unassuming. He is kind. He is willing to bend over backwards for you. Furthermore, he is a man of integrity and truth. I did not know who Ryan was until I met him at the dealership. This was in God's providence. Within short time, we both realized our common faith--faith in our Lord Jesus Christ. That is not to say that he would have treated me differently if I had not been a fellow brother in Christ. In fact, I have heard from several other people (non-Christians) that they have had the same shopping experience with Ryan. Let me give you some examples of what I experienced with Ryan: I tend to be a perfectionist in all things (I blame the military for this). Though I took a long time looking over the vehicles and asking him a million questions, he remained patient with me through the end. Another example, before I bought the BMW, I was about to buy a 2012 Honda Accord. The reason I went with the BMW is because Ryan found a defect with the car seconds before I signed all the paperwork. This was something nobody had known about. Ryan could have easily just let me buy the car to "close the sale" but he did not. He let me know right away and I walked away. Because of this, I trusted him even more and shortly afterwards bought my dream car through him (a BMW, of course).As long as he works for Sam Swope, I will not go through any other salesman. Ryan will always be my go-to guy. As a side note, I have seen some of the other salesmen that work at the dealership and I can honestly say that they should probably learn a thing or two from Ryan (I do not mean this disrespectfully but rather to help your business). Specifically, they should be more adept at being cognizant of their surroundings and not just sit at a desk and wait for the "next sale" to come through the door. Ryan intentionally goes against the stereotypical salesman persona by being personable, sharp, and caring about his customers--not just out to get a sale.

Mt.

5 de oct. de 2015

They did not fix properly and smell gas after they repaired that never occured before. I sent them re-do. One of employee stole coins in my glove box. Horrible!! Dont ever trust them anymore! Never leave anything inside vehicle!!!

JenB

5 de oct. de 2015

I went to Sam Swope Honda World after I purchased a used vehicle from another lot within the Sam Swope group. The vehicle had many many problems and after many attempts at a resolution with that dealership, we were at an impasse. My father had recently purchased a new CRV from Sam Swope Honda World and had an excellent experience with his salesman, Nick Woodson, so he suggested I talk to him. Best decision I could've made! He answered all of my questions about trading in the used car, even though some of it was painful to hear, and promised to help in any way he could. He spent a lot of time talking to me and researching other options (on his own time) that would best suit my financial situation. He then surprised me with the idea of leasing a new 2015 Honda Civic! I'd never leased a vehicle before but after Nick explained to me, in great detail, the fantastic leasing options offered there; we came to the conclusion that leasing was the best option for me. I am now driving around in a gorgeous new 2015 Civic and could not be happier!!! In addition, my annual insurance premium was also REDUCED by $100.00 because of the safety ratings of the Civic!! WIN WIN!! The used car nightmare is finally over!! I cannot say enough about the positive experience I had with Nick Woodson and the rest of the staff at Sam Swope Honda World!! Top notch all around!!

Kaylacollins

5 de oct. de 2015

My parents went in looking for a low mileage car for a good price for me. Damon was very patient and understanding of what we were looking for and found the perfect car for me. He spent a lot of time looking through different cars and options until I found what I felt like was a good fit for me. He made the overall experience less hectic and was very polite the entire time.

david&rosie

3 de oct. de 2015

Damon is a superb salesman who truly seeks to serve his customers' needs. He greeted us with a friendly and welcoming smile and listened to our what our needs and desires were. We highly recommend Damon. David and Rosie Sprawls

genine64

2 de oct. de 2015

Sam Hall (and the guys) were awesome! no badgering or pushing to buy a new car - just helpful, considerate and friendly to requirements we were looking for

Lbabb

2 de oct. de 2015

Nick Woodson was very helpful and accommodating. We felt under no pressure to buy and made our decisions based on our needs and budget. We will deal with this dealership in the future.

maryY1957

30 de sep. de 2015

In the 10 years I have owned a Honda I have had excellent service, never having to return for a re-do. All personnel have been professional, knowledgeable, and courteous.

pshell22

30 de sep. de 2015

Damon is upbeat great personality and NOT PUSHY. He understands the car buying process is not fun for most folks and worked hard to make it all smooth.I will do it again with Damon on our next car!!

DS

29 de sep. de 2015

I must comment on the OUTSTANDING level of customer service, professionalism and just overall experience that Marshal Dean brings to Sam Swope. He has always gone above and beyond the duties of a "car salesman" (I can't call him that without quotations because he is much more than that) to do what he can to give us the best car buying experience possible. He is the sole purpose I have bought my vehicles from Sam Swope. It has nothing to do with price or any of the advertisements, it has to do with him being HONEST, TRUSTWORTHY and a overall great human being. This is not something you see at a car dealership. He got us into our first NEW vehicle which is a 2015 Honda CR-V. When I was in doubt that I could get anything new, he told my wife and I, "have I ever let you down before?" His word is his bond and I trust him 100%. He is the greatest asset Sam Swope has and he makes THEM a great dealership to buy from.

Annishia90

27 de sep. de 2015

lionel was very knowledgable about each car and Honda services. He has a great personality and made car shopping an enjoyable experience. I would definitely recommend them to anyone buying or selling a car.

Ashley Hancock

26 de sep. de 2015

Great customer service!! Great team here at Sam Swope!! Dave Neison was my sale associate & Luke Seward showed me the functioning of the vehicle!

Mary26

24 de sep. de 2015

Jay Howerton is an asset the the dealership. He's efficient and personable. I would like to work with him each time I get my sub serviced.