Richard

2 de nov. de 2016

Hoover Toyota Service Department has exemplary persons greeting and working with arriving customers, especially Seth. On Monday of this week, Seth was my service writer. He was very thoughtful, courteous, knowledgeable and time conscious when writing up my vehicle issue. His follow-up phone call was the same way. Seth is obviously a great asset to Hoover Toyota!

Tundra

29 de oct. de 2016

In a world where customer service has vanished, I found it at Hoover Toyota with Lee Wideman. He was courteous, very knowledgable and very prompt in his response time. I basically told him what I was looking for and the options I wanted on the Tundra and he put the deal together for me. I showed up, signed some papers and was on my way. Great experience because of Lee.

Bdavis08

22 de oct. de 2016

They were quick to find us what we wanted and got it quick! We were not pushed into a vehicle we didn't want, but the EXACT one we wanted!

TacomaTRD

16 de oct. de 2016

I was not sure what to expect when I pulled in to Hoover Toyota - to sum it up, I left in a new Tacoma, very happy with the customer service and attention to detail. I am not easily impressed and can be very hard to please. Danny and Michael were both great to work with and bent over backwards to make sure every question was answered and come together to offer a very fair deal for my new truck. I had the opportunity to work with both Richard and Jason in the course of my transaction as well. Both were extremely professional and considerate of my time. Honestly, I could not be more pleased.

Mo123

21 de sep. de 2016

I would like to thank your service department I was in getting my 6 month service I had a couple if hiccups after service. When I went back with my problems I was treated with respect and they took care of every thing I want to thank the service manager LARA AND JOHAATHAN DRYER AND SETH AND PAUL. I HAVE BEEN A CUSTOMER OF TOYATOFOR THELAST25YEARSand let me tell you a little story I met JOHANTHAN DRYER25 year ago when I bought my first TOYOTA HE HAS ALWAYS TAKEN GOOD CARE OF MY CAR AND HAS BEEN VERY HONEST AND I TRUSTHIM . THANKYOU ONCE AGAIN LARA JOHNATHAN AND SETH MAUREEN SIMSON

Mechanics-Jesus is watching you

20 de jul. de 2016

After 2 visits and 2 walkouts I know mechanics cheat and lie to the service managers. They bring down this dealership. I will not disclose more. Stay away until this is fixed. So far I saved over$2700 by walking away twice.

DmitriyK

25 de ene. de 2016

I've had years of experiences with Hoover Toyota. Third car just purchased I have been completely satisfied with service, parts department and sales department. Excellent work. Binding with Costco auto-program - it is the first place to start. I think they have widest selection of the vehicles in our area and very very competitive price. The only competitor to Hoover Toyota in our area is Tuscaloosa Toyota. Hoover Toyota was the place that convince me to switch from Honda to Toyota brand (former owner of 3 Honda). Wonderful and friendly staff, great waiting room fully equipped with convenient chairs, working desks and decent WiFi. Great coffee and tea!!! Free pickup and many other things. Everyone from the sales staff to the finance manager were all helpful, knowledgeable, and courteous! Car purchase in 20 minutes without scheduled appointment. I have bought from Sales representative Jason Biggs. The car I want was not available at the dealership, it was not available in the radius of 300 miles. 2 weeks, and bingo - customized accessories, configuration and color combination. I do not know what magic Jason used. I called 5 dealerships and all but Jason were not able to provide me the approximate time for delivery shifting the dates to the mid of February. I have been doing detailed research on Highlander starting from Consumer reports, tech reviews and owner forums. There is no single questions I asked that Jason did know not the answer including tech specs, reliability, recalls and cost of ownership. I think it was the first Toyota representative that knows more than me :). Quick replies, dress code, knowledge. Jason is my top scored agent compare to anybody I have ever spoke. People like him add trust in Toyota reputation

Pintu123

21 de sep. de 2015

The guy who was at front desk was very rude, I just visit to change oil for my car but when I got the car back all lights were on ( check engine, maintains req n all lights) when I ask him to fix that he was like it was already there v dint do nothing, but after small argument he did fix that problem with bad attitude , the same problem I had twice with them both the time they fixed it unwillingli So my request to all stay away from hoover toyota

HooverDad

16 de ago. de 2015

I took a Sequoia 2010 in for a inspection. The service department recommended 3700$ service on a cam tower ( leaking oil like crazy, they claimed ). I said to them that's why I'm seeing all the oil on my driveway and the service manager said, "Exactly!"I laughed and replied I have never seen one drop of oil on my driveway or garage where it was parked. Complete silence ensued. Busted!I took it to another reputable toyota and Lexus garage where they said I had no issue at all with written problem Hoover toyota claimed I did. Is this what hoover toyota's service department has become? Could you imagine an elderly couple who could have gotten the same 3700$ estimate?

Mike

13 de mar. de 2015

Would definitely return for next service. The staff was very nice and knowledgable. The customer lounge is spacious and full of free water, coffee, tv, and wifi.

Jfly37

19 de ene. de 2015

Hoover Toyota's service department is rotten! After years of taking my vehicle to their service department, I have gotten mostly nothing but bad experiences, dishonest service recommendations and a lousy, incompetent staff to deal with. The last time I had my car serviced at their dealership they replaced the front brake pads and turned the rotors. A few months later my brakes started making a grinding noise so I took it back to be inspected and they came back telling me there was nothing wrong with the brakes. Surprised at the answer I was given, I left and continued to drive the car until the noise got so frequent that I began to question the safety of driving the car. After returning to the dealership a second time, I was again told there was nothing wrong with the brakes and that the noise I was hearing was coming from an unlikely source. I asked to speak with the service manager about my doubts about their conclusion of the problem but was blown off and not taken serious when I attempted to do so. So I took my car across town to Limbaugh Toyota to be looked at and after 3 hours was told by the technician that inspected my car that I had been sold a bad pair of brake pads that crystallized shortly after they were installed on my vehicle. It was apparent that Hoover Toyota did not only do their job in finding the problem but they sold me cheaper aftermarket brake pads that were not genuine Toyota pads. I then made a call back to Hoover Toyota to speak with the owner but of course, he was not available to take my call so I left a message. He nor the dealership ever called me back and corporate Toyota never righted the wrong committed by this dealership. It is my strong recommendation to stay far away from this dealership and would even go as far as recommending that you consider purchasing another brand of vehicle as I dont see this company standing behind their products, service or customers like they once did many moons ago.

kjvp

4 de nov. de 2014

They were very prompt to calling me as soon as they got my email that I was inquiring about a vehicle. They answered all my questions in a professional manner. They were very honest with me and did not bet around the bush like most car dealership do. I haven't bought a vehicle yet I am still shopping. I would most differently buy from them. I would refer any one and everyone to them.

MAJ.ED

23 de jul. de 2014

Purchased a local trade-in and the ad, the price, the process and the personnel were a pleasure to deal with. When I look for my next Toyota I will definitely check their inventory, first.

koppna

20 de jun. de 2014

Came to Hoover Toyota looking for a vehicle for the wife and kids. Choose the Rav4 over similar models from Ford, Honda, and Mazda. Sales process was no pressure and allowed me to do my research and ask as many questions as I wanted. Lee Wideman is a guy you can trust in auto sales. In the end I got a great car for my wife to drive our kids in for a price way below invoice.

alexasmom2003

21 de mar. de 2014

Purchased a Dodge Journey from this dealership it was a great buy actually marked under kelly blue book value and all they were nice to me but after about 2 weeks of driving this vehicle I have ran into transmission issues and haven't had my car its been in the shop.. I just made my first payment. This dealership sales lemons Used cars that are not checked out .. I've had to have air fixed and the dealership that has it has told me there was no work ever done on this car... Hoover toyota I trusted you with my first purchase with your company... You will never ever get my business or anyone I know ... And the free red carpet service u offer isn't worth the mess I've been dealing with since I signed forbthis vehicle ... Just people that care more about money than the people your selling. To.

athrasher79

11 de feb. de 2014

We have always loved Toyota and have been dedicated customers for as long as I can remember. However, that apparently means nothing. Our latest purchase was a 2012 Tundra and we have had issues with it since close to the beginning. The automatic door locks work intermittently and there has been something popping in the front of it. We took it mor than a few times while it was under warranty to have it fixed. Each time they "couldn't reproduce" the issue of the popping. Once Scott got it to do it for the mechanic while he was driving but the guy "didn't hear it." They replaced the locking mechanism once and now the same issue is happening and they refuse to help. Also, NOW that it is out of warranty, they found the popping issue in the suspension.... where Scott told them it was the entire time....but they kept looking in the steering. Annnnnd you guessed it....they are unwilling to replace because the warranty is out. This is unbelievable and sickening. I'm disheartened and hate that I will never get to have a Toyota again because I refuse to buy from such a shady company!!! It didn't used to be that way. Obviously, it is now. I will be posting my experience everywhere I possibly can including the BBB and anyone else that will listen!!!

sgunter

14 de mar. de 2013

It was a pleasure to work with Dale on the selection of our new Toyota. We looked at several different vehicles before our final selection but he was pleasant, informed and helpful in answering any questions we had on each model. There was never any pressure from him to make a decision and he was always very professional. We were very pleased to have worked with him. This is the 4th Toyota we have bought from Hoover Toyota and we feel they are a very reputable company that we would be willing to recommend to anyone. Thank you Dale for such a pleasant experience in buying our new Highlander!

RMBuehler

13 de mar. de 2013

We just bought our 2nd RAV from Hoover Toyota. Chace was wonderful and knowledgable. He treated us so well and made the experience so pleasant. We would buy from him again!

david52

13 de mar. de 2013

I have purchased many new vehicles in my life.My wife and I were very pleased with our salesman,Lee Wideman.He was courteous,friendly,and had exellent knowledge of his product.His no pressure technique was refreshing.We will highly recomend Lee and Hoover Toyota to all our friends and family.

mrscwin

18 de feb. de 2013

From the time we arrived at the dealership, Tom made us feel comfortable. He was completely honest with what Hoover Toyota was offering. He is a very unique salesmen, with impeccable interpersonal skills, allowing customers to make an informed decision. It is obvious he is passionate about assisting potential buyers. The overall experience was pleasant in purchasing a new vehicle.

elizabeth.wells.731

15 de ene. de 2013

I have leased Toyota cars from Hoover Toyota, Birmingham Alabama, for over 15 years. I have always appreciated the sales,financial,and service personnel for their professional and knowledgeable handling of all transactions.Tom Sagen has assisted both my husband and me in car sales and leasing for at least six years. During this time, Tom has always been so courteous, knowledgebale, and willing to work with us in acquiring new vehicles. Patience and professionalism are stellar traits in this business. Tom Sagen should be rated as one person who has these gifts and more. He is not pushy, doesn't get ruffled, and remembers us and keeps up with us. That personal touch and interest is the main reason I go back to this dealership. I trust Tom Sagen. He is honest and careful. Tells me the facts, and if he doesn''t know the answer, he "finds out".In the busy world today, this experience of car shopping is virtually painless because of the people in this dealership. Please recognize Tom Sagen and Tony (financial/leasing perosn) for this excellent service attitude. That's why I have another Camry. I am certainly a happy Toyota customer because of your product but primarily because of these folks.

charussell

3 de ene. de 2013

Dec. 04, 12 we were at the dealer service dept. for oil change, and problem with engine cranking. We received oil change and were told no problem found with engine cranking. Dec. 27, 12 went to another shop, described same problem, and was told battery was weak. Replaced battery, and so far no problem. I suppose Hoover Toyota did not want to replace battery for second time under warranty. Cheap battery will not hold up over two years. No, we will not return to Hoover Toyota.

J Buckner

29 de dic. de 2012

It was a true pleasure working with Tom Sagan in buying my new Camry. He found the perfect car for me and was very knowledgeable throughout the entire process. Wonderful buying experience. I highly recommend Hoover Toyota for your next new car purchase.

abmnicholas

28 de sep. de 2012

The sales staff went above and beyond in a timely manner finding me the car and the price that I needed for my budget. Also, since the time of my purchase, they responded quickly to my questions and calls.

Gorham

23 de may. de 2012

My husband and I bought a new Toyota Highlander from TV Drew and love it. TV was great to work with throughout the whole process. Even our kids enjoyed being around him. Everyone at Hoover Toyota was friendly and provided great customer service. We will definitely recommend Hoover Toyota and TV to our friends.Thanks for the wonderful service.The Gorham family

jabdearing

17 de may. de 2012

This was my first experience in buying a car and to say I was stressed would be an understatement. Mr. Jones walked up as soon as I drove up and shook my hand and I felt like I had met an old friend. I told him what I wanted in a car, what kind of trips I take, etc. We looked at several cars and you did not have the exact car, but he said he could get it in the next day. I absolutely love the car and Mr. Jones and Mr. Calhoun were both very helpful in the whole transaction. My whole experience was positive and I tell everyone about it. Every person that sees the car is impressed. I can't thank Mr. Jones enough for all his help and kindness in buying this car, and if I was a teacher, his grade would be an A+. Thank you again for a positive buying experience.

paigeroy

16 de may. de 2012

Adam was so knowledgeable and friendly. The overall experience was fantastic! I was headed out of town and in a hurry. He made it his business to help me find exactly what I was looking for at the price range I had given him! I could not have been happier with the sales experience. The Finance department worked with me to get the paperwork finished in a timely manner, and I was in and out, with my new Rav4 in record time! I love my Rav4, and Hoover Toyota! Adam Holder IS SIMPLY THE BEST!!! Many Thanks to you ALL!!!

texas123

10 de abr. de 2012

About 18 months ago I moved to Birmingham and had unexpected car problems. However, I was fortunate to receive assistance at Hoover Toyota from Brandon Carver and Adam Cleckler, who were professional, knowledgeable, and kind. Since then, I continue to go to Hoover Toyota for routine maintenance because they continue to provide exceptional service that I can trust. I have dealt with my share of service departments where I come in for a routine oil change and then the next thing I hear is while we were looking at your car we noticed or have been quoted prices that are twice when compared to other companies within the community. As a physician, my days off are limited and therefore time is priceless. I would definitely recommend the service department at Hoover Toyota because they continue to provide me with outstanding service, accurate timing (30 minutes MEANS 30 minutes), and honest feedback from a friendly staff.

jwalker125

4 de abr. de 2012

We are new to Birmingham & just purchased a Toyota Tacoma 4X4 with sport upgrade package & entune/navigation. We ordered it from Newnan Toyota in GA. Hoover Toyota would not respond to our price requests & were very vague. When visiting the dealership, we were never acknowledged & had to request assistance each time. Hoover Toyota is 5 miles from our home but we drove 200 miles to get our truck. It wasn't in stock at either dealer & we had to order it. We save $3000 going to Newnan! Price quote was quick & upfront. Experience at Newnan was excellent.

brw423

29 de mar. de 2012

I brought my car in for an electrical problem. My low-beam headlights did not work on Tuesday, but my high-beams did. Both low and high-beams worked on Wednesday. On Thursday, neither the low nor high-beams worked. Neither worked on Friday when I brought it to the service department. I explained all of the above to the individual who took my car in. He stated they would test the electrical system. On Saturday, a different "handler" called. He said the headlights were blown and that they had installed new bulbs ($30 each, and $60 of labor, for $120 headlights -- wow). I didn't think the problem had been the bulbs, and I knew that was darn expensive for new headlights, but it sounded a heckuva lot cheaper than an electrical problem, so I put my concerns aside.I shouldn't have put my concerns aside. The following Thursday, the car died without warning at a busy intersection. It wouldn't re-start; I had no lights; and no power-anything.I spoke to the service person who initially took the car in. He tacitly admitted that an electrical test had not been done, as I'd requested. I said, you guys saw a girl come in, and figured I didn't know what I was talking about. He didn't deny it. I reviewed my receipt and saw he had summarized the problem as the headlights not working (as opposed to working intermittently) and that he did not request an electrical test. Then, I asked to speak to the manager. He put me on hold while he went to find the manager. Then, THE SAME GUY returned to the phone and said, "I'm the manager." I asked, and he had not been promoted in the past five minutes. He was an "assistant service manager" (I'm sure they all are). I asked him again if an electrical test had been performed. He hemmed and hawed and said if they couldn't recreate the problem, they couldn't do the test. Other than saying, "bring it back in," he made no effort to apologize or make things right.I always thought the dealership was a pricier but quicker alternative to the local shops, and that they'd be best for this job because of specialized diagnostic equipment. None of that matters when you don't take the time to do the job right and you don't own up to your mistakes.

samalmd

20 de sep. de 2011

They just screwed me up completely. It took them three days to do a 60K service. That was ridiculous. When I brought a car on Saturday morning they told me it was going to be 4 hours job. At 5.00PM Adam called me and said the car was not ready. That was the first time I got disappointed though I did drop by anyway to make sure the car would be fixed on Monday. And he promised me that. Can you imagine me frustration when after work in Monday evening I came to the service to find that my car had not been even started? And again guys explained that they had been slammed by a number of customers and my service had been put on hold since this supposed to be four hour job. This time it was Brandon who promised me that the car would be done tomorrow (Tuesday) he would drive up it to my address at my convenience. Also he offered 50% discount for the service which I thought would be fair enough. Now Laugh. I called them around 1.00PM and I was transferred to ADAM. He asked when I want to get the car. I told around 5.00PM he said that impossible since they would close at 5.00 and a driver had to come back to garage by this time. In nutshall I got the car at 2.00PM at the peak of my business so I had to find someone to fill in while I was take care of the car. I soaked under the rain because they brought the car when it was dogs and cats outside. And they charged me entire sum!Now I wondering why it took so long to service my car if on Tuesday they left a message that the car was ready at 9.30? It was obviously less than 4 hours they had claimed they need to do the job. Should I be concerned with the quality of the service?

4waldrops

11 de ago. de 2011

whew!..you ready for this?? i traded in my 2007 mini for a 2008 Jeep Liberty. we needed a bigger car because all our others got damaged or totalled in the Apr tornado in Pleasant Grove, AL..bought Jeep 7/8..drove to Walmart 7/9 drove to Orlando on a much needed vacation on 7/10...it stayed valet parked till 7/15..Valet said theres a problem..after being told it was under warranty..they call and say..oh the warranty expired in June..well i had to pay $96 for towing 4 miles to nearest Jeep..ok.part was on back order fuel pump....so we are stuck in Orlando!..paid $214 for rental back to Bham, and had to use this rental, (which was scary, a GOLD IMPALA and the tag was 884 YUM)..i felt like a freak for a few days..had to pay another $100 penalty for turning it in at Bham. They also had me pay the Labor $300 to put the part on...3 weeks later jeep back in bham. BUT...light came on with a problem so they take it to Benchmark Jeep..days later they call...OH, come get your Jeep its ready!..wasnt a hour later they call and say Well, light came back on with an evap leak..so we gotta take it back to Benchmark...thru all this i said just give me back my Mini..but they offered a warranty and said it wasnt a big problem..in the meantime...im getting calls from Mini Financial saying you are LATE on your payment....after i call Laurie and Mike at Hoover Toyota and tell them i dont want the Jeep im coming to get my Mini the next day....I call Mini and want to pay a payment. and they tell me the payoff was just WIRED...ok why would they wait from 7/8 to 8/5 to payoff my car?...the payoff was $13595 Hoover Toyota said they would give me $14300 for it...they are getting the title and have not paid me the difference of $704 and I still have over $700 more in a Jeep i havent drove since 7/10. When they knew i was coming to get the Mini..i stupidly called first....i passed my Mini on the way there. they tried to sell me a used Rav4 with a dent for $20k...PUKE!. I went back the next day saw my mini and asked for the keys...Mike had already left for the day...and he knew i was on my way there..they gave me my Mini..(didnt know it was paid off till i called Mini the next day)...The owner Gordon Stewart (i never got past his secretary) never ever even bothered to call me after calling 4 times. I ended up trading the Mini in at Jim Burke Nissan ( it was like night and day the difference between these dealerships!) Jim Burke was awesome!!! highly recommend them..they are duking it out with Hoover Toyota....i still think Hoover owes me, at my calculations $1414.......STAY AWAY...FAR AWAY from HOOVER TOYOTA...You have been warned!!!!!.my next letter is to the BBB...Donna Waldrop....Bham, Al

hw0007

13 de jul. de 2011

Does not care about the customer at all - Hoover Toyota Service Dept may smile while they greet you or ask how you are, but their service management is piss poor no matter if they smile or not... Believe me, I will never have any of my vehicles worked on at this place ever again. They mounted a set of used tires on a set of used wheels for my Tundra. Wheels & tires both in excellent condition, I was so excited! Well, after I had a blowout in the middle of nowhere on the way to a Destin vacation and $500 later, both the tow company & Sears (where I went to replace the tire) told me to take the tire back up to whoever did the work and show the service managers what kind of shoddy work was done and they may help me out... So, I took their advice. I went up to the service station and politely addressed the issue b/c at this point there was no reason to be upset.. The damage was done, fixed, and people make mistakes - it happens... One manager after another came and not only listened to my story but was also shown before & after photos and the wheel and tire itself and what had happened. Everyone was in agreement that the tire was mis-mounted and had bent the steel belt inside the tire that creates a seal to the wheel in the process. They even said it had happened before... What upset me was Then the "Service Foreman" came out, took a look, and told me SORRY that was a MANUFACTURERS DEFECT and I would have to call them and walked away along with every other manager there... I was blown away!! This was such a clear act of customer neglect - It was unreal! I had all the evidence in the world to show exactly what had happened without a doubt. After a couple words were exchanged about what I thought about their professional judgement and dodging abilities, I knew I shouldn't have gone up there and that all it would do would tick me off. So, all I want to do is share my story in hopes that this would help a couple of people save their hard earned time and money and stay away from such a business and take it elsewhere - somewhere that works hard to earn your business... Not takes your money, neglects you the customer, and hopes there are no problems so they don't have to roll it off on someone else... BAD BUSINESS ETHICS. Trust me, I'm obviously not the only one that feels this way... Ha, novel! Hope this helps...

bonnuit

22 de may. de 2010

Dealerhsip would not do the 5000 mile maintenance on my new Sequoia because I refused to sign a binding arbitration agreement that only favored the dealership in the event of a dispute. I also wanted to take care of the recall and was informed that they couldn't do that without my agreeing to arbitration.I did not purchase the vehicle from them as they produced the arbitration agreement at the end of the buying process as a "just sign here". I purchased the vehicle at a dealership in another state that did not require the agreement. I refused then and am refusing now to give up my 7th amendment rights. I wanted to record the conversation with Mr. Stewart today and he was upset that I would want to infringe on his privacy in that way. He said they could not service my car and would I "Pull your vehicle out of the service bay so we can service other customers".

eaisbell

1 de ago. de 2006

They were horrible... kept changing prices on the cars and had no idea what they were even talking about. If this is the best Toyota has to offer... they need to completely go out of business. They are such high quality auto's but this really puts Toyota in a poor light. To even consider handling their cars. They seem to try their best to take advantage of you, and scam you. I would never recommend them to anyone. There are too many other car dealers out there.

toady11

14 de ene. de 2005

What a con artist. This guy will actually lie to your face during the course of a sale and completely disappear when the expectations are not met. No double speak here, they flat out lie! Pricing, options, you name it. There were a number of irritated customers during my sale (this should have been the tip off, not one or two, but about five in the course of an hour). And ten minutes actually translates into 2 hours on a normal persons watch. When the papers are signed, your just another piece of meat, they want nothing to do with you at that point, not even a "thank you". Toyota of North America has been very helpful in this situation with a very ugly dealer.