Bart Rinkenberger

12 de jul. de 2021

We were driving on I74 and our sunroof would not shut. It was 12:30, lunch time for most businesses. When we pulled up to the service drive, Kyle warmly greeted us. He asked Dave to help. Dave, the service manager, quickly jumped into action. He wrote a ticket, called for Jordan, and asked us to make ourselves comfortable. Jordan took our vehicle in the shop and within about 30 minutes returned with the sunroof back in its proper place. Their drop of the hat service was amazing. Thank you Dave and team for your kindness.

Heather Wright

18 de ago. de 2021

Not happy with my last experience here today. I've been bringing my car here for the past 3 years for EVERY oil change. Had them change 2 filters this time as well, air and cabin. I usually just do the oil change and tire rotation, usually it's $48. With the two filter changes my total was $178!!!! Talk about a rip off! Paid more for the labor than the part itself! Also said on the receipt I declined tire rotation. I didn't decline, I wasn't even asked! I said to do as exactly as I have done in the past. On past records, it should show a tire rotation! Didn't get one this time though and didn't want to waste the energy on why it wasn't done. Also, Technician told me an hour wait, ended up being 2 hours. I wouldn't have even stayed if he had told me that from the beginning. The last 10 minutes, my car just sat there while they finished up "paperwork". May have to find a new place. Ruined my mood for the day and my bank account, not to mention the anxiety this gave me. Usually they're pretty good, but this last visit has me not wanting to go back. Next time, I will check prices before hand, that's my fault as well. Maybe you guys could do a better job of explaining costs to customers. I expected more than $48, but not $200, when filters are $25 bucks...

Michelle

17 de sep. de 2021

I dropped my certified used 2016 suburban off on Aug. 7 and picked it up on Sept 8th. It was there for warranty work on the engine. Poor communication and endless excuses as to why it was taking so long to be fixed. I fully understand that they are short staffed-- everybody is! This is the new norm. However, with the amount work that my vehicle's engine needed, I don't think a simple phone call is to much to ask. I picked it up on 9/8 at 6pm only to have to make another trip out the on 9/9 at 8:45am because the check engine light came on along with a few more issues. More issues equaled more time that I would not have my vehicle. I just purchased it in mid March of this year from them. Sadly, the new issue wasn't  "covered" under my platinum warranty. Better communication this time however the amount that I was charged was insane. I picked my suburban up on 9/16. I asked to speak to the general manager regarding the bill but I was told he was unavailable  even though I saw him walk though the service area. Hubler had my vehicle for 40 days. Unacceptable!! Customer service can make or break a business. Will definitely be thinking twice before I go there again.

Danielle Lemmons

18 de ago. de 2021

I was having car issues. I thought it was my battery. I had a auto shop in town check it said it was okay. Still having problems I called and made an appointment with Dave. My car died 2 times in the day before I could get there. Upon arriving Kyle was super helpful and listened to me when I told him all the issues I was having. He had me out of there within 45 minutes with the problem fixed! Everyone in thst building made me feel welcome! Even the amazing lady who took my payment! I will be returning! I get very nervous dealing with car troubles and everyone there made it a breeze!!

Mike Hall

5 de may. de 2021

The entire experience was enjoyable! I found the relaxed atmosphere very confidence inspiring that my purchase was a good move. The entire sales team went out of their way to find the right deal to make it possible for me to make the purchase. Special kudos to Dylan and Austin for their help in this process. I'm very pleased!