CBALFOUR

24 de may. de 2016

Parents got me a early birthday present with he help of this wonderful dealership. We traded in my dads car and they were helpful to come get the car right from our house since we would of had an issue with getting the car there. Everyone there was very helpful with all of our questions and we never had to wait for someone to speak to us when we walked in. We were always greeted right away. I would definitely recommend this dealership to anyone wanting a car or just needing service done. Customer service is fantastic!!

r.antognini

19 de may. de 2016

Kind service person, nice waiting area. This is my second VW golf. I lease my cars, so they are never old and never require a lot of service.

Runnergirl

3 de may. de 2016

This dealership said their used car was perfect. The manager swore he redid entire engine. Exactly 1 week later it needed a new catalatic converter. The did supposedly replace that too. One week later, it happened again. They blamed us only to find out it was never really fixed to begin with. They lied. They did a crappy welding job. I told my son we shouldn't go there from a prior experience I had there. I knew they were a shady, dark, dirty dealership. That's why a few years ago I ended up in Kingston. Poughkeepsie VW is going to end up with a xxxx of a lawsuit. Although Brad in service us wonderful.

desideria montilla

26 de abr. de 2016

my experience at the service was gratifying I was informed very step of the way and i was taken care of in a timely manner.

hellsguardian28

20 de abr. de 2016

Had gotten my 2009 Volkswagen routon from Kingston and had it for about three months then the ignition went in it and found out it was recalled so we had it towed to the volks wagon dealer in Wappinger's and the service dept was great they had it up and running by 8 am the next day so I didn't have to change anything in my busy schedule they just got them a customer for life and the following day we got a call from them checking in on the car which is an added bonus

joe625

28 de mar. de 2016

This has been my third car I leased and always had a good experience. Happy to do business with Hudson Valley Volkswagen to lease my cars.

Shawn B

22 de mar. de 2016

From the first step in the door to driving off the lot, I was thoroughly impressed with every step of the process. My wife and I were helped by Dariusz, who besides being a courteous and thorough salesman, is also just an authentically nice guy, which is nice to see in any circumstance. All of our questions and concerns were listened to and plainly addressed, with none of that sneaky double-speak one usually finds in most other dealerships. Everyone there was very professional and approachable, and my wife and I feel we were given the best experience we could have asked for. Absolutely not one complaint about this place at all, which even I am surprised to hear my self saying. Really, just a step above the rest.

joanne01

11 de mar. de 2016

Found our vehicle online and drove over an hour to get to Wapping's Falls not knowing what to expect but it was a trip well worth taking. Hunter was our salesperson and he was extremely helpful. He answered all our questions and had the car ready for us the same day so we were able to drive it home. The car was for my brother and he absolutely loves it. Thank you Hunter.

on2wlzDAD

11 de mar. de 2016

I take these reviews with a grain of salt because the ones usually taking the time to put up a review are the ones who have not had a pleasant experience. This is not one of those cases. Here is my story. I built a car on the VW site and submitted a request to be contacted for pricing. My main criteria was that it have a manual transmission. Several dealerships called and left VMs and sent emails. Of those who reached out, only 1 had the vehicle I wanted on their website inventory. However, in spite of the "button" next to the listing which suggested there was a special "E-price" the contact flatly stated there was a lot of interest in the vehicle and the price on the website was the FINAL price. They then suggested I come in to look over their inventory and scheduled an appointment. I understand a rare model commands top dollar but I wasn't JUST interested, I wanted to BUY this vehicle that has been listed on their site for several weeks now. Apparently the "interest" in that vehicle wasn't impressed enough to buy.Thoroughly put off I was traveling home after picking up my current car from the repair shop (again), and decided to pay Eric Anderson an unscheduled visit. I had spoken briefly on the phone with him earlier in the week and although he did not have the vehicle I wanted, he was willing to look around to see if it was available elsewhere. He was also willing to find something similar and quote me the cost of accessories and labor to bring it up to my specs... all in that first phone call. He didn't promise me it was already on his lot and try to force me into scheduling an immediate appointment. He's good people.Upon walking in and meeting up with Eric it was all business but in the way that two old friends could discuss intelligently the pros and cons of a purchase their buddy was about to make. At no time did he downplay the importance of the features I was looking for, nor ask me to settle for whatever may be readily available. He simply asked if I wanted to test drive a car which had the most important feature to me.During that test drive with the benefit of Eric's expert knowledge of all things VW (when asked) I came to my own conclusion that the car I was in was PERFECT.We sat down, he gave me a great rate and knocked off some $$$ off the sticker price. Mindy came in and sweetened the deal with a nice incentive and I had my car the next business day after work. Upon delivery Eric went through a detailed review of the car's features in a language I understood. This was very refreshing as I had only experienced this level of service at the BMW dealership down the road. Did I mention he's good people?Great job Eric!

Tedder

10 de mar. de 2016

Both of the service reps are very knowledgeable as is the service mgr. I have always had a good experience here. They get you in and out in a timely manner.

gti13

21 de feb. de 2016

Always wanted a gti and hudson valley vw made it a pleasant buying experience, literally i had to do nothing, they did all the footwork while i was at work??! Thanx again!!!

Toolum

11 de feb. de 2016

I had a recall on my 2013 Volkswagen CC. I called the dealership and got a at an appointment very quick and they took care of the problem even quicker. Service department even went over the car and gave it a clean bill of health. The service department got an excellent rating from me.

Matt1212

5 de feb. de 2016

Will, Brad and Jason are great, always very helpful and kind. My car was diagnosed and repaired with a nice turnaround time. No complaints here!

JoAnn349

1 de feb. de 2016

Brad did a great job of identifying the problem and solved it quickly and at minimum cost to me. Thank you for the good job - hope I don't have other issues but if I do, I will return to HV Volks

Tara

31 de ene. de 2016

Excellent customer service. Eric was extremely professional and knowledgable. I was in my new VW Tiguan in less than 24 hours of my initial test drive. Mindy made the Finance process quick and painless.(recently waited over an hour at Subaru to sign paperwork). I would highly recommend HV VW

VW Routan

29 de ene. de 2016

Very pleasant experience. Attention to the details from Dariousz and Mindy made the process a positive and comfortable process. Thank you all and plan on recommending this dealerships to friends and family.

Donna&Amanda

28 de ene. de 2016

This is our 2nd purchase with Eric. Very pleased with the entire experience. The car we wanted was at another dealership, Eric had it brought up the next day, we were in the car in 2 days. My daughter loves her Jetta. Would absolutely purchase another vehicle from HVV...I need another travel mug.

Carole D

24 de ene. de 2016

My daughter and I were shopping for a quality affordable used car. Eric found us exactly what we asked for . The whole experience was wonderful. He and the rest if the staff were professional and helpful. Never felt pressured. Will be back next month for myself.

Tiguan14

22 de ene. de 2016

Excellent and professional experience. I would definitely recommend this dealership to family and friends. Dariusz was a great pleasure to work with as well as Mindy too.

papi58

22 de dic. de 2015

!st time using "Express Service" oil change-short wait time and free comprehensive inspection-competitively priced (with coupon) . Professional and courteous service,clean and comfortable waiting area;will be using again .

jennylew1212

22 de dic. de 2015

I leased a car from VW for the first time and received excellent customer service. Fran was extremely thorough and went above and beyond for me. I left there a very happy and satisfied customer.

Mchauggolfer

21 de dic. de 2015

I live almost 2 hours from this dealership so mostly everything I did was by email and they were very easy to deal with. We negotiated a great price over email, once we agreed, they instructed me what documents they need from me before pickup to make it as fast as possible. The day I went to get the car, I was in and out within an hour. Everything was ready for me so there was no waiting around. When I need a new car in the future, this dealer will definitely be on the top of my list even though they're so far away because I do feel it is worth it for me.

dpmohansingh

18 de dic. de 2015

I came here to get my very first car and received the best customer service. Such a quick and easy process! Eric Anderson was great!! I would definitely recommend to friends and family.

Maureen

18 de dic. de 2015

Excellent service with a personal touch!!!They resolved my issue and did so in a timely manner!! They are very professional. I will be back again.

fisch70

12 de dic. de 2015

This VW service department and Jason are really great. They have solved problems and made permanent fixes. They always try to accommodate my schedule. They have worked to make sure that my extended warranty is honored. The best part is that there are no repeat trips to re fix something. When it is fixed it is fixed.The sales department is great also... no BS. Mindy in the office has been fantastic in helping to solve warranty problems and saving me thousands. Just an all around great and honest dealership.

VW for life

4 de dic. de 2015

Having a service light come on is troubling, calling HVVW & having it fixed within 2 days is great! It's nice to known that even though VW is having a small issue right now, their service people continue to give great service!

jkewley

3 de dic. de 2015

I drive 50 miles to Hudson Valley VW for all service as well as purchasing new vehicles. Their service is A-1 and most important I have trusted them with 3 different VW's over the years. You might think I'm crazy but I have had experiences at other dealers that didn't come close to the service I experience at Hudson Valley VW. Jason is A-1.

Jbelon27

29 de nov. de 2015

Started out my day by going to every dealer along route 9 starting from Hyde park. Every dealer was way over priced with nothing to show for it and also horrible customer service, untill I got to Hudson Valley Volvo/vw great customer service. Eric Anderson helped me and had me in the perfect car the next day! Had absolutely no complaints.

jzb10

27 de nov. de 2015

Hudson Valley Volkswagen has such a great selection of Certified Pre-owned vehicles. Dariusz was very helpful with my independent concerns and needs. The process was smooth and easy. I am very happy with my purchase.

Fav40

22 de nov. de 2015

Everyone at Hudson Valley Volkswagon has been helpful with my servicing needs on my Passat. Will, Brad, Jason and Mindy have all been accommodating. Recommended

calcorzil

20 de nov. de 2015

Smooth and easy experience buying a car. No pressure with the deal and all my questions were answered.Dealership was clean and all the staff friendly.

Golfowner6

15 de nov. de 2015

Great experience. We used True Car and got a great deal from this dealership. Terrific customer service. Consistent communication and followed through on everything we asked for during the process. Excellent job!

msfiggy

7 de nov. de 2015

HV VW is my favorite go to dealership for automotive service. The staff is always more than professional and very accommodating where customer service is concerned. Eric Anderson helped me make a pivotal decision about leasing a brand new 2016 Jetta SEL and I am extremely happy that he was there to walk me through the process from beginning to end. Kudos to the entire staff for making it happen, practically effortlessly!

Beatice

4 de nov. de 2015

Mr Bak Dariusz, excellent helping me choose a car for my daughter. He addressed all my concerns and made my buying the car a wonderful experience.

MattJenKennedy

3 de nov. de 2015

Scott Curtis was our sales person and I suggest everyone request his services. He was a no pressure sales person who responded immediately to my email request for a test drive. It took about an hour to test drive and settle on a purchase price. Picked up the vehicle the next day and was on the road within a 1/2 hour. I would definitely purchase another vehicle from Scott and the folks at Hudson Valley VW. Great people and a professional dealership!!

A.B.

27 de oct. de 2015

In my opinion the most important part of buying a car,new or used , it's the service department. AtHudsonValley VW their service department is excellent.I have always had a great experience dealing with Jason H.Service advisor. Their service manager is also a very professional person. Their technicians are well versedOn the car that they service.

Susan

25 de oct. de 2015

Eric made the process of buying our new Beetle so easy. We had been looking for awhile at multiple dealers, after meeting Eric it was clear we found the person that made us comfortable with our purchase. Thank you Eric for making my daughters first car experience a joy for her! Thank you Hudson Valley Volkswagen for having professionals work for you! Susan Miccio

TammyJo0

21 de oct. de 2015

I was extremely happy with the service I received from Eric when I purchased my new bug. While we traded in an older model and I thought I knew Volkswagen through and through...he still managed to teach me more! Eric is a consummate professional that is truly an asset to your dealership. We came in late one afternoon and were driving away with the new car in two days...When we picked up our new vehicle it was pouring out...Eric still went through every detail all while standing in the rain...never once making us feel like we had to hurry it along...Outstanding! Job Well Done Eric! Thank you...Tammy Jo

M. Gilsenan

12 de oct. de 2015

This is my second time around with a new Volkswagen. I have chosen a Tiquan again, this time a 2016. The best part about my purchase was dealing with Eric Anderson! He is a true professional and the reason, I chose this dealership again. Not only is he the best, he always strives to do more. If you are in the market of getting a new or leased or even used Volkswagen, come to Hudson Valley Volkswagen and Eric Anderson is the salesman you need!

rj22

5 de oct. de 2015

The whole time I was picking out a car the salesman "Fran" answered all of my questions and made sure I enjoyed my experience at Hudson Valley VW. The test drive was fantastic, not just a trip down the road and your done, it was a complete drive around all types of roads as well as different situations with the vehicle...something I like to see when I am purchasing a vehicle that will last a while. I am a repeat V-Dubber and this vehicle will be my 3rd! They rushed everything to make sure i got my vehicle quickly but they did not pass up quality when detailing the vehicle and prepping it for my pick up. Everyone was fantastic in the process and I am very grateful for everything they did. Kudos!

pfapplin75

30 de sep. de 2015

It was a pleasure working with Eric to get my new Passat! He made the entire process painless and got me what I wanted. I just relocated to the area and he made me feel welcome. I would highly recommend him and everyone at the dealership!

Seandroog

13 de sep. de 2015

We did our research and decided to go with a VW. We had been to a different dealer and had a frustrating experience. We had a great experience here at Hudson Valley. We dealt with Eric and he did a great job and was honest with us. Would highly recommend this dealership.

Rlandi2775

9 de sep. de 2015

Brought my car in for a broken screen shade had to keep for a while, gave me a loaner car. Got my car back all nice and detailed, thank you for the service

Cherylbeetle

5 de sep. de 2015

From beginning to end they did an excellent job servicing my car. Jason was very friendly and easy to work with. The service was done thoroughly and I even received a call the next day to be sure it was okay. I have never had such a great service experience with any car.

1ROJO1

30 de ago. de 2015

Bought my first VW from Fran Fuchs 5 years ago and now 300,000 miles later I bought my second Jetta TDI from him. Fran made the purchase process simple, direct and stress-free and quickly put a deal together with a model (SEL) that I didn't expect to fit into my budget. The next day I got the happy call from Mindy that she had gotten me approved for the financing at a wonderfully low interest rate (2%)! The best was when we were signing the paperwork, Mindy suddenly looked up at me and said, "Hey wait.....I can save you another $500. We just got a Labor Day special $500 off this morning!" She quickly rewrote the financing contract saving me extra money on my payments. I'm loving driving my Jetta TDI SEL and sincerely appreciate the extra efforts made by Fran and Mindy for me to have a positive buying experience. Thank you.

Trooper1x

29 de ago. de 2015

I brought my Jetta Hybrid for service due to engine light on, had my car for 4 days, charged me the engine light once again came on after putting in on 10 miles on it. Now I have to take it back.

Mimi0922

21 de ago. de 2015

I have been dealing with Hudson Valley Volkswagen for many years and they have always been professional, courteous and always helpful in selecting the right car at the right price.

Angel Q

20 de ago. de 2015

I went to a lot of different dealerships before i chose the car i wanted to buy, this was by far the best place I've been to, I was helped immediately and found the perfect car for myself. One of the best experiences I've had.

Tom

18 de ago. de 2015

I recently purchased a certified pre owned Volkswagen from Scott at Hudson Valley Volkswagen and the buying experience was a very pleasant experience. Unfortunately the day I drove the car home several warning lights came on and I returned with the car the following day. It was determined that they would need to keep the car in order to trouble shoot and make repairs. They immediately put me into a loaner while repairs were being made and followed up with me to advise of the progress that was being made. Will and Jason in the service department couldn't have been more accommodating and professional. What really impressed me was the call I received today from Jason in the service department who was just checking to make sure everything was okay with the car. Thanks for everything and I will see you at the next scheduled maintenance.Tom Hatton

Jon Sim

18 de ago. de 2015

We just purchased our second car from Hudson Valley VW. Scott Curtis is the best and has sold us two amazing vehicles that we love. He goes above and beyond from a customer service standpoint and is an all around great guy.We can't say enough good things about Hudson Valley VW and their sales staff.The Simonettas

Amy

3 de ago. de 2015

Fran has a transparent approach to car sales, which took the stress of negotiating out of the transaction. Beyond that, he was very helpful in making the experience as easy as possible. He spent lots of time helping to familiarize me with my new car when I picked it up, and made me feel confident that he would be there to help me if I have any issues or questions if they come up. I would definitely return to do business with him again.

pennypeck

1 de ago. de 2015

Just leased my third car from Hudson valley VW. It was and always has been an easy, stress free process. Wouldn't go any place else !

Courtneybounty

31 de jul. de 2015

I loved purchasing my new car there they made it so easy and dariusz explained everything to me he was the best and made buying a car more comfortable

RedJet2014

30 de jul. de 2015

Overall, I tend to dread the car buying experience. And, let's face it, car dealers don't have the greatest reputation but, I must say, Hudson Valley Volkswagen has changed the way I think about buying a car. Every aspect of the vehicle purchase (2014 Jetta SE) was smooth. The dealership is well organized and everyone was friendly.There's something else you should know as well - they don't skimp. I bought a certified pre-owned vehicle with 6500 miles and, to my surprise, they had already done the 10,000 mile service. Nice touch.Over all, I highly recommend that you check out Hudson Valley Volkswagen. It's a dealership that I'll return to for service, when I need to purchase another vehicle and when my friends need a recommendation.

Tdecker

15 de jul. de 2015

I moved to the Hudson Valley from NYC last Fall, and Hudson Valley VW is now my "home" VW service center. To start off, I purchased my VW from a dealership on Long Island and had the worst experience ever (both sales and service). I was about to write off ever purchasing a vehicle from a VW dealership ever again. Needless to say, I was very hesitant to bring my vehicle in to get serviced before the coming winter. I must say, everyone I have ever interacted with at Hudson Valley VW has been nothing but professional, honest and friendly. I tend to deal with Jason in the service center quite frequently. He is amazing. I just had my vehicle serviced yesterday, and left a coupon I had at home. He told me not to worry about it, found the coupon online and applied it to the service. Long story short, I work in customer service and it truly is difficult to find businesses that really appreciate their clients. I recommend Hudson Valley VW to everyone who is looking to buy a new car or just get their VW serviced.Thanks for making the "chore " of getting my vehicle serviced a pleasant experience, and keep up the great work!

Braido

14 de jul. de 2015

This was the best car purchase we have ever made. We bought a certified pre-owned 2014 Tiguan and love it! Thanks Eric for your quick and efficient service!!

Denisincharge

14 de jul. de 2015

From sales to service all are professionals. It seems the first priority is really your (the customer) satisfaction. Respond the courtesy with a positive manner and there are none better than the folks at Hudson Valley Volkswagen.

Stephanie1234

12 de jul. de 2015

Amazing place to go! Very friendly and helpful. I bought my first car on my own and they were such a great help! Would recommend!

fisch70

10 de jul. de 2015

This is a great dealer with super service. I had a problem at another dealer who did work on my V10 diesel Touareg. They told me that the work to be done wasn't covered by the warranty. I paid for the work which was expensive. I then took the car to Hudson Valley VW because the same problem was still happening. They contacted the warranty company and had the previous work covered as well as the new work. Mindy at Hudson Valley VW was just great at working this all out.Jason in service was also great at diagnosing the problem and getting it fixed. It's now working as new. Thanks to all at HudsonValley VW for going the extra mile. The sales staff is also great.

Vonnie45

7 de jul. de 2015

This was my second time bringing my Beetle in for service. I was greeted only after waiting a short while, but no eye contact or "I'll be right with you" until employee was off the phone. Then he was very friendly and took my keys for the service and when I asked if the car was being washed I was told, "well, if I have someone free to do it"! Then he gave me a coupon for a free wash. This was not what I expected. The first time when a young lady was in charge, she went out of her way to make sure I was greeted immediately, informed me up front that my car would be washed and kept me informed of the progress. She was literally "all over the place" doing her job, pleasing customers as they came and went! I was informed I had some damage to the underside of my car, which involved an hour of labor to be charged, and was shown the damage. This was appreciated so I understood why I was charged $120.00 labor.Anyway, last year, my car was returned, clean inside and out---sparkling like new and I have since then bragged about the dealership to friends and family telling them you can't beat the customer service, friendliness of staff (staff that passed me, actually never looked at me; last time, staff nodded and smiled, said good morning), or the extra mile they go. It is just not the same. Which is why my rating went down to 4 (almost 3) stars instead of 5.

Annie

3 de jul. de 2015

On June 30th I purchased a new VW convertible Beetle. I am thrilled with my new automobile . The sales person, Eric, was incredible. He was attentive and personable. He put all of his energy into getting me exactly what I wanted. I am very satisfied with my experience.

mtnbyk

30 de jun. de 2015

Still taking our 2 cars here for service. Jason in service is very professional & explains what was done every time. Plus free car washes! Recommended!

Um Ya Ya

26 de jun. de 2015

This week our family took delivery of our second pre-owned VW from Hudson Valley VW. We drove 45 minutes to work with Fran on our second purchase based on his knowledge and customer service. Terrific selection, great staff, and attention to detail.

amyhannes

4 de jun. de 2015

I went in to get the tire sensors fixed, and Will at the service desk was very courteous. I waited for only a couple hours and sat in the comfortable waiting area and got a lot of work done.

Ender95

3 de jun. de 2015

Bought a 2012 gti autobahn great deal the sales man eric was very helpful constanly checked in and never had any issues would defenitly come back !

ssprague

19 de may. de 2015

I just bought a 2015 Jetta that I LOVE and my experience with Hudson Valley Volkswagen could not have been any better! Scott Curtis was very helpful and made me feel very comfortable with my car buying experience. He went out of his way to show me all of the options I had for the 2015 Jetta and even offered to find me another Jetta if what I wanted was not on the lot. Mindy Nowik in finance was equally as helpful; she worked to get me a great interest rate and also advised me of all of my options for my new car that will save me money in the future. The team at Hudson Valley Volkswagen made me feel very at ease during the whole process. I highly recommend Hudson Valley Volkswagen if you are in the market for a new car and a stress-free experience.

Valenti Family

16 de may. de 2015

This dealership offers not just fair pricing, extended warrenties and beautiful cars. They extend Pleasant Interaction throughout and they have gone beyond willingly to help. Ty!! :)

Apc12603

15 de may. de 2015

Both sales and service are exceptional! Eric and Mindy have taken good care of my sales and the change in service leadership has not diminished the quality of my service experience. A 10 all around.

mattmann58

5 de may. de 2015

Just came home with my new 2015 GTI. New sales person (Scott) and the same stellar service! Car had a rattle in the cowl vent and Pat (the "rattle guy") fixed it on the spot. I have had only excellent dealings with Hudson Valley Volkswagen and highly reccommend them to anyone looking for a great car and great car buying experience.

Aaron S.

1 de may. de 2015

I purchased my 2013 Jetta at Hudson Valley Volkswagen and have been using them for service for the past 2 years. I recently broke the latch on the driver's side door (requiring duct tape to keep closed). Jason immediately got my car in the next day and was able to provide me with a loaner. I have never had better service from any dealership before.

Andrew B

27 de abr. de 2015

Very happy with the new car buying process I went through with Hudson Valley. I visited 5 VW dealerships about the new VW I was interested in. Only Hudson Valley consistently followed through and quickly searched for and found the model and configuration that I wanted. Dariusz was courteous, professional and accommodating, following through on everything promptly. Trade in process and paperwork was simple and smooth. I would definitely recommend Hudson Valley.

Scott TDI at 140k

22 de abr. de 2015

Thank you Jason H. for being a Professional caring person. You made sure my car was in and out in a timely manner and all my concerns were well taken care of, along with checking and giving me notice of any safety recalls.I also liked that I could actually see my care being serviced I observed the excellent treatment & care given by your service tech. then to receive a free car wash to top the whole deal off. this was a great experience.Thank youScott M.

marshvet

22 de abr. de 2015

I just leased a 2015 Tiguan from HV VW. Eric Anderson was our sales person and he was attentive, courteous, friendly, NOT pushy, knowledgeable, etc. etc. I would highly recommend contacting him if you have any interest in a VW. In addition, the paperwork & trade in process was seamless. They did everything that needed to be done and I just had to drop my car off and pick up the new one. Definitely give Eric a call.

joegullojr

18 de abr. de 2015

The whole team at Hudson Valley Volkswagen is a breath of fresh air. Warm, friendly, and honest. I waited on this review until I drove my new Volkswagen Jetta around for a couple of days and now that I have, my gratification is complete fulfilled. Fran Fuchs is an astounding sales consultant who's knowledge and pragmatic nature makes the process a easier than tying your shoes. I could go on and on about the pleasant time at Hudson Valley Volkswagen but instead I'll leave with saying if you had half the experience I had you won't think twice about going anywhere else. Thanks again guys!

cargurrl

14 de abr. de 2015

Bought my 2012 Jetta from Eric after my father purchased a Passat from him and spoke very highly. Eric is professional, friendly, and most importantly in a car salesman - honest. He is the type of car salesman you actually want to deal with, not someone who is just trying to make a sale. Whenever my car is in for service he always makes sure to pop his head over and say hello. Would definitely buy a car from him again!

Jsalloum

12 de abr. de 2015

I am on my third VW Passat. I love the place clean and friendly Eric and Mindy are the best to deal with. VW peace Dos Auto.

CeeNote

10 de abr. de 2015

Provided straight forward, honest service. Brought car in for an engine light on for a warrenteed fix. Found recall fixes, warrenteed fixes, I wasn't even aware of and took care of it. Updated me with how long service would take, when fixes were taking longer than expected, and had the car ready the very next day. I've been to other dealership service departments in the Hudson valley. By far my best experience. Clean friendly waiting area, happy to even see a kid friendly play area.

svensk

6 de abr. de 2015

I normally have my VW serviced in Washington, D.C., but in the future will try and take it here simply because the experience was much more pleasant. Also, the service folks were honest about what my car needed and didn't just try and sell up.

jessevitrone

2 de abr. de 2015

I like HVV for their sales team, but the service team leaves a lot to be desired. First when I needed a new tire (bubble), they told me to come in, but didn't bother to see if they had the tire in stock first, so I made a trip with a bad tire for no reason. Then they didn't call once they got the tire in stock. Then when it came time for them to repair the rims, they quoted me 2 days, and at the end of 2 days, they hadn't called. Turns out they needed a 3rd day, and I don't even get a call to tell me that? Then it would be ready the "first thing" on that 3rd day. Apparently "first thing" is at 5:00PM, because I had to call at 4:30 to see if my car was done yet, and it wasn't.If you've dealt with this service department, I'm sure you've heard the phrase "we got really busy". Seems like they are always "really busy" fixing things besides my car.

SBNY101

30 de mar. de 2015

Fran made my first VW purchase a very smooth one. He was friendly, honest, and efficient. Not once did I felt pressure to purchase a car like some salesmen make you feel (looking at you, Ford). So far, I'm loving my VW CC!

137OBX

17 de mar. de 2015

Scott Curtis and Mindy Nowik made our purchase very easy and enjoyable. No pressure, thoroughly knowledgeable of the cars and answered all our questions (more than once). Highly recommend doing business with this dealership.

Besim

17 de mar. de 2015

I'm extremely happy with the service that i had on my vw jetta on March 16th 2015 the employee's were very friendly and specific on the work.I will highly recommend these dealer to everyone that i know.

Google

14 de mar. de 2015

I have always had a great experience with the service dept Jason is a great guy that knows his business ,always very fair and polite ,also Larry one of the technicians is a great guy and an excellent technician who I can tell cares about his work and customers.In the summer I drive from Upstate NY just to service the car ,thats how much I trust this dealership. A.B.

John

6 de mar. de 2015

I've taken my Volkswagens to Hudson Valley for service for the last time. The Service Department is poorly trained and understaffed. While the technicians do decent work, the lack of professionalism and competency on the front end of the department is unacceptable. Repeatedly, I've had to return to HVVW to have a job finished or fixed on my car that was supposed to be performed the first time during a regular service interval. In addition, one of my family's cars was damaged on the lot last year, and the staff applied some sloppy paint to try and cover up the scratch. When I addressed this with the former service manager, Melanie, by sending photos and documenting all communication, she played dumb and of course offered to have it fixed. However, my trust in their integrity began to wither.Most recently, there is a new service manager, but the sloppiness still persists. I booked a service appointment through their website and received a confirmation, but when I showed up, they did not have the appointment in their records, claiming it was a computer glitch they've been aware of. IF YOU ARE AWARE OF PROBLEMS AND DO NOTHING TO FIX THEM, YOU ARE LAZY AND INCOMPETENT. After I said I could just leave the car because I'd requested a shuttle, they claimed I lived too far for the service, even though I live within 15 miles of the dealership, AS IT IS ADVERTISED ON THEIR WEBSITE. When I pointed this out, Will (service manager) began to scramble for a driver, but as they were understaffed, the earliest they could provide was in an hour and a half. I rebooked the appointment for the following week, since they had wasted my time already. When I returned this week, I asked for the dept to investigate an issue as to whether or not it was covered under my existing warranty, as well as specific instructions for my tire rotation because of the tread difference on two new front tires. When Jason finally called me at the end of the business day to finalize the service transaction, I asked about the warranty issue and he said,"I don't know, but I can check for you and call you tomorrow." WHY DIDN'T YOU FIND OUT WHEN I ASKED YOU? Then, when I picked up the car after service hours, I discovered the tires had not been rotated specifically as I'd requested (because I wanted to keep the better tread on the front in the winter season). Jason called the following morning to apologize, but still no mention of the warranty question. Now during the first instance regarding this appointment, I had called back to speak to a manager. Neither the general manager or sales manager were on the lot, so I had no other choice but to file a complaint with the regional VW corporate office about this dealership's ineptitude. I expect more efficiency and better performance from a VW service dept. They are constantly bungling up service, tripping over their mistakes, and wasting my time and customer loyalty. I absolutely do not recommend this dealership.

artbyrox

4 de mar. de 2015

Thank you Scott Curtis and Mindy Nowik for making my experience with Volkswagon an entirely professional and enjoyable one. :) Funny how I was able to just sit in a GTI Autobahn, and simply know it was for me. Of course, the test drive was the clincher. :) Scott and Mindy were down to earth, amiable, knowledgeable, and went above and beyond to make sure I had my car on schedule and equipped with what I needed.Happy to recommend you...

Dena

2 de mar. de 2015

Thank you Fran for making my VW experience a great one!!! Fran was friendly,honest, and efficient. I will be referring family and friends. Loving my new car :)

MV45

26 de feb. de 2015

Great service, very friendly. Thanks again to Eric Anderson for going above and beyond with helping me out on my first purchase of a Volkswagen!!

EdBurgess

25 de feb. de 2015

Easy to make a reservation via iPhone app, quick service by Jason and crew. Thanks again for a "fast" 80K service & inspection! Best VW servic e in the Hudson Valley area!

Mike R

24 de feb. de 2015

Thank you....a real pleasure to bring our VW in for service....Jason, Service Rep., was honest, efficient and amiable! Again...thank you! I have found none better!

nbedneau

24 de feb. de 2015

I love the service department,They always here my concerns about my vehicle by going above and beyond to make sure that everything is working properly. Thanks to Will Regan and the service team for an awesome service experience!!

Jimmy

18 de feb. de 2015

I came from having a Mazda and dealing with that dealership to dealing with VW's dealership and let me tell u, its night and day. VW is 100% nicer to deal with. Always helpful. The go way beyond just doing there job.

jessevitrone

14 de feb. de 2015

Hudson Valley VW was all around great. Everyone was super friendly, great price, and Scott was very knowledgeable and super low pressure. I would recommend them to anyone in the market for a VW.

evewhitehouse21

8 de feb. de 2015

I wanted a specific car, and Scott spent a lot of time acquiring from another dealer. He was professional, friendly, honest. All of the characteristics you want out of a dealer. When toying with the idea of getting a TDI instead of a TSI, he was honest with me about whether or not it was worth it. Highly recommend Scott!

VWJetta2015

4 de feb. de 2015

I can't speak highly enough about Eric Anderson, my sales associate. He is professional, friendly, and easy going. He had my best interest in mind, and found the perfect car for me. Mindy, the finance manager is equally as fantastic. I can't imagine buying a car somewhere else! I would recommend this dealership to anyone looking for a VW!

Diane Rose

18 de ene. de 2015

The best and easiest car buying experience I have ever encountered. From the receptionist, to Eric, my sales person, to Mindy, the finance manager, they all were so friendly and professional. I would recommend them to anyone in the market for a VW. Oh, and I love my new Passat!!

vrichardson

14 de ene. de 2015

My Husband had been looking for a quality used vehicle for weeks prior to going to VW. After dealing with many cowboy used car sales people at other dealerships we took a leap of faith and headed to VW hoping we could afford a used Jetta. We could not be more pleased with the seamless process that we went through with them. I purchased a Golf in 2006 from them and loved their attitude and customer service. The product also speaks for itself. My husband & I's process was fast (done in 2 days) and the finance manager was excellent in searching for all options. David was incredibly efficient and knowledgeable. If you love VWs - don't waste your time going to any other dealer. Hudson Valley VW's are reasonably priced and the overall experience is excellent.

bella

4 de ene. de 2015

My husband and I have purchased many vehicles for our family over the past 30 years -- but this was the most professional car buying experience ever -- and that includes the time we bought not one, but TWO vehicles at once, from the same dealer! I called Eric out of the blue on Christmas Eve to inquire about a pre-owned vehicle. Not only was he happy to have us come right in, but he took the time, care, and patience to go over all the details of the vehicle and car-buying experience, and answer all of our questions -- despite the fact that is was a holiday. Two days later when we took possession of the car, Eric went over ever single detail of the car features, ensuring that I was comfortable and familiar with everything. Thank you, Eric. We will be seeing you again, and will always recommend our friends to you!

Jovani

2 de ene. de 2015

This was the second time I went to this dealership for yet another vehicle. It is always a pleasure doing business here, they are very attentive and offer the best service, our sales consultant Eric is phenomenal, he is very thorough and explains every detail that we need for every vehicle we inquired on. Their attentiveness and service is what keeps me coming back, I recommend this Volkswagen location to everyone looking for their next vehicle.

BobNY

28 de dic. de 2014

Purchased a new GTI and from the test drive to delivery was smooth and simple. Excellent experience and for those who don't like phone calls and pressure, email worked fine for me.

netsky

28 de dic. de 2014

I brought my car in for routine service after recently moving to the area. Upon examination they noticed I had a faulty ball joint which needed replacement. As the part was not immediately available they gave me a loaner car to use until repairs could be made the following morning. When I picked up my car the following day I noticed my left rear blinker was out. They replaced it immediately at no charge. I even got a coupon for a free car wash as the service department was short staffed because of the holidays!

Dutchessdiva

19 de dic. de 2014

We just purchased a new VW Passat and the entire experience was pleasant. They understood our situation and were able to work out the perfect scenario that allowed us to take home a brand new sedan. Looking forward to when we need to replace our next vehicle - we will definitely be replacing it with a VW!

egolf1234

17 de dic. de 2014

I was interested in buying a new 2015 VW e-Golf and found a compelling Internet offer from Hudson Valley Volkswagen. The whole process was quick and painless, the way buying a car should be. Moreover, the entire staff were incredibly nice - it is a very small dealership (and took me about an hour to get to) so that was probably related. THIS is exactly how buying a car - especially a ZEV - from a dealer should work.

mjhott

15 de dic. de 2014

I recently purchased a 2013 CPO Golf TDI. The experience was flawless with no issues. I had looked at the car a couple months back and there was no pressure even when we couldn't come to an agreement on my trade. The general manager laid out his reasons for the value and didn't try to nickel and dime me. When I saw the car was still available and I had sold the other car, I called Eric up and inquired about the Golf again. Within a couple days we reached an amicable agreement. I flew into Stewart and Eric even came in on his day off to pick me up. The car is perfect and Mindy was great with the completion paperwork. They really have their stuff together and I will definitely be keeping an eye on their inventory. Excellent dealer and friendly staff all the way around!

FredBert

15 de dic. de 2014

I bought my 2013 TDI Passat from this dealer. The sales experience was the best I ever went through, and I've bought from many different dealers. I've also had three service visits since my purchase and have no complaints. Two of the service visits were for routine maintenance, and one was to replace the Blue DEP injector that malfunctioned. The Blue DEP injector failed again after a week, but this dealer went above and beyond to re-replace the unit. (I guess that's technically a 4th visit) I was sick as a dog at the return visit, and the service counter folks recognized that. They kicked the service mechanics into high gear to minimize my waiting time and I really appreciated that. On my last visit I went in for scheduled maintenance and an alignment since the car was pulling to the right after the last winter and resulting potholes. It was discovered that my tires were beyond useful life and a fair price was quoted for new tires. This was unexpected work on a busy Saturday, but the scheduled and unscheduled work was all completed on time. I have no regrets, would buy from this dealer again, and will recommend them to any VW folks nearby.

thecanningjar

12 de dic. de 2014

I purchased a 2014 VW Tiguan yesterday and loved the service I received, would absolutely refer people to the dealership. I am very pleased with the vehicle (so far!). I loved that there was no high-pressure sales involved, just sit down with me, talk about what I'm looking for and making it happen! Thank you!

bhot62

10 de dic. de 2014

My wife and I traded in our 2009 TDI Jetta that was plagued with the VW DSG trans and Dual Mass Flywheel nightmare, for a 2013 Passat, one owner with 17K miles... very clean certified used car complete with extended warranty. Fran was great with all of our needs and worked with Management to absorb the Jetta TDI issue, ergo the Mrs. was very happy with the cash out the door price on the Passat. All things considered, the local dealership made the Passat deal work to make us happy for what VW corporate would not do regarding the trans/DMF issue and we are overjoyed! Ask for Fran Fuchs as a salesman, and bring his supervisor Mindy a box of chocolates to soften up her less than cozy personality. Happy Holidays!Bill & BarbPine Bush, NY

margaret.travisdinkins

8 de dic. de 2014

Despite our previous decision to avoid this dealership because of past experiences over 5 years ago (entered X2 and NO salesperson available)- we decided that the sign and drive deal was good enough for our "3 strikes you are out" final attempt. Entered on a Thursday evening-promptly introduced to Eric and despite the dark and cold (it was about 6:30PM) we were able to locate a car we thought we might like. Initially not thinking we could get back before the following week, the next morning we decided to test drive the car. Eric was more than accommodating, pulling the car up so we could really see the color and interior well. The test drive was on another car to minimize mileage buildup (since we chose the car, we appreciate this protective action and you will too). The price was on target with our insurance companies buying program-no hassles, pressure, etc. Mindy was superb in her assistance with the finacing part. Hudson Valley VW has won us over big time. We were lucky to be assigned to Eric, I can see why he has so many awards on his wall (Mindy too). I have a good friend who also purchased from Eric and raved about him, but the proof is when you experience it yourself.If a VW is in your future, do not hesitate to give this dealership a chance. We are glad that "The third time was a charm"!!!Will need to edit this once we experience their service. I already told Eric any issues and I would be standing at his desk-lol :)

Kevmo

4 de dic. de 2014

We brought our 2014 VW Passat in for service yesturday 12/3/14 and had a very unpleasant experience. The service personnel told my wife that we needed to add fluid to our car or else it would not drive away from the dealer and would damage the engine. The interesting thing about this is that the reservoir was not empty and the indicator in the dash was not even illuminated. It was a quick and easy way to scalp $60.00 more dollers from us. Prior to bringing the car in for service, simply for an oil change I read the owners manual which showed how to add the fluid when low, and that there is an indicator light. I'd had already purchased the fluid and planned on putting it in my self following the manual. We are disgusted with this dealership and will never return.

Trek745

19 de nov. de 2014

I purchased my diesel Passat in May of 2013 and I am very happy with it and the dealership. The customer Service is excellent and the staff is helpful and willing to take the time to answer any questions I have. The one issue I have is the price for the exhaust Fluid is in my option too high. I understand that this is an additional cost of owning a diesel car in todays world, but to be charged labor hour of labor for this service, which in essence is like topping off other fluid in the car. I give the dealership 5 stars all accounts except for price. The other price items are fair.

Tarra Traditi

17 de nov. de 2014

We couldn't be happier. David was a pleasure to deal with, very knowledgeable about the car that we were interested in.. was very accommodating and friendly. It was truly a painless experience and we look forward to our new relationship with VW!

2012GTI

16 de nov. de 2014

Will and staff bent over backwards to make sure I was taken care of when my warranty period was past. The free loaner car was totally unexpected and greatly appreciated.

timtross

14 de nov. de 2014

I visited 5 different VW dealerships and Hudson Valley won me over. Eric was friendly, approachable and knowledgable. He took a surprising chunk of time out to make sure I knew how to use all the features to ensure I left educated (and happy). He followed up a couple days later just to make sure everything was going well. I consider myself a cynic with high expectations, Eric met them.

steve_santoro

12 de nov. de 2014

I purchased my first new car from hudson valley vw. It was an excellent experience, everyone was very helpful, friends and did not pressure a sale in any way. They are honest and ethical and honor truecar pricing. Provided I have good luck with my new Jetta, I will purchase another car there in the future.

Doug Foster

2 de nov. de 2014

Very accomodating. Timely completion. Excellent experience. Took the time to explain every step, ensure that I was happy with service performed and informed of next service and what would be performed at that time. Truly a refreshing experience.

Jonathan Francis

22 de oct. de 2014

I recently purchased a 2012 Volkswagen Golf tdi from this dealer. The car was certified preowned low miles and came with a 24k mile warranty. I did a cpo and chose to pay the taxes and registration fees myself. Shortly after buying the car I had a check engine light, tire pressure sensor and tempeture sensor going crazy. Going in and out of winter mode. The wiper blades were all shot and the left rear mudflap off alignment. Now I realize it's preowned and it won't be perfect. But the mechanical faults I assumed the warranty would cover. I call Hudson Valley about the issues, they were very friendly and said to come in its all covered. I live 2hours away mind you. So I drive out from CT and they made me wait an hour. I was patient and eager to get my car fixed. They take a look at the vehicle and refuse to warranty the issues. They blame me for the failure. The temperature housing is broken and the wires and sensor are corroded from weather exposer. I pointed out that the bumper had been obviously touched up and the grills were new, so they must have missed the mechanical bits broken behind the bumper. Rather they blamed me. Asked if I hit a raccoon, when obviously there's no damage on the bumper or grill. I wasn't asking for a ttrs and I even offered to pay for parts but no. They refused to replace the broken bits on a car I litterally just bought. Gave me a $500 estimate and and didn't even give me new wiper blades. So I left politely and told them I was very disappointed. I ordered $85 worth of parts to disassemble the front bumper and fix the issue myself. I still have to pay taxes and registration fees. I'm just sorely disappointed that the warranty it has is useless, and they will do anything to wiggle out of it. The best part is they implied I was an idiot for not purchasing their 100k mile warranty for $3400. What a terrible dealership. :update: I called volkswagen America and opened up a case. VW was professional and prompt. They were shocked and apologized about the poor service. I returned the parts and payed nothing thanks to VWA. At this point I have 12k miles left on my warranty and no issues with the car. When the warranty runs up I'll take the car to high speed motorsports in milford ct. He's the best and far more affordable than the dealer or other shops. End of the day VW backed their product. Just remember dealerships can be hit or miss.

Shirleyrief

18 de oct. de 2014

Thank you. I came in prepared with facts and figures for a fair trade on my car. I was able tolease a 2014 at a fair competitive rate. Both Mindy and David were professional and supportivein this transaction.

Isaiah1687

29 de sep. de 2014

Great services. Very friendly,helpful.and efficient. I got my first new car there. The salesman, Mr. Anderson thoroughly explained to me about the features of the car.

Mooreag

28 de sep. de 2014

Customer service was excellent and car serviced in short period of time. All questions answered and the waitin area is clean. Could not connect to Wifi will waiting, had to use my personal hotspot!

Churchill1

6 de sep. de 2014

Just leased my fourth consecutive Passat from HVV - as usual, they were competitive, fair, professional and courteous. Eric Anderson was my salesperson and he was a pleasure to work with.

kmarma

3 de sep. de 2014

No nonsense, fair dealing, honest sales and service people- a rarity in the car business these days. I would recommend them to anyone interested in a VW.

cd2573

3 de sep. de 2014

went to dealer for a 2pm appt to fix my Bluetooth loosing connection they kept the car all day and didn't fix it...so they had to keep it for the next day and still didn't fix it....then they finally realized they had to replace the module and wouldn't even do it the next day in the morning like any other dealer would had to make a appt foe like 3 days later they really need to work on their customer service ...go to danbury vw customer comes first there

gac58

30 de ago. de 2014

We came to buy a new car. All folks we worked with were very helpful and friendly making the purchase a pleasant experience. Thank you.

antnanmatt

30 de ago. de 2014

This was, by far, the best car-buying experience I have ever had. I went into the dealership with the intention of purchasing a new vehicle, but Fran Fuchs asked all the right questions, really listened to what I wanted/needed, and directed me the the perfect Certified Pre-owned car for my son. Mindy made the always-stressful financing aspect of purchasing a car a breeze. They are friendly, professional, and knowledgeable. The entire experience was so amazing, we bought 2 cars!

Dotski

21 de ago. de 2014

I found just the right CPO Tiguan at Hudson Valley VW. I came in without an appointment and David took the time to review financing options on several models as well as provide a thorough overview of the car and a test drive. A few days later the sale was seamlessly completed with Mindy and Scott. I'm very happy with my choice of vehicle and dealership!

eliaskrell

21 de ago. de 2014

Scott helped me through, from my first email to the shop inquiring about a car, through to driving it home the next day. He offered exemplary service, friendliness, and knowledge throughout the process. No intimidation or "used car" talk here at all!!! Will recommend this dealership, and Scott in particular, to others in future.

caveatesq

17 de ago. de 2014

Just purchased a vew GTI from David Nilson. I made a cold call to him on Thursday seeking a car. He went out of his way find my perfect match and I was taking delivery two days later. Dave and Tom offered a great price off the bat - straight forward with none of the typical dealer games and time wasting tactics. My entire transaction was done by email and phone. Dave and Tom were very professional and responsive and an absolute pleasure to work with. I have purchased lots of cars of over the years and this experience was exceptional. highly recommend Hudson Valley VW.

VWeurovandriver

27 de jul. de 2014

I had another excellent experience with the service for my Eurovan:I obtained the appointment as soon as I needed and as always, the repair work done was outstanding. Because the repair could not be completed in one day, I had the privilege of having a loaner car, which was extremely helpful and greatly appreciated.I am so very grateful to the entire service team for keeping me safe on the road.

wffoster

27 de jul. de 2014

We have been going to them for more than ten years for service on our various VW's (1 New Beetle, 2 Tiguans). The service has been consistently outstanding. They are absolutely first-rate. We would never consider going elsewhere.

dddixon1

22 de jul. de 2014

Myself and my wife have purchased vehicles from here before, and will likely again when the need arises. The sales people are friendly and know their product, and Mindy is the best with their financial documentation! Even their service department is great...best experience at a dealership that I've ever had!

Vonnie45

18 de jul. de 2014

Prompt appointment made, reminder call the day before, car taken in quickly, informed of coffee, snacks, water, TV, etc in waiting area. Free car wash done. Only charge was state inspection.Very satisfied with dealership and employees.

Courtneyleelyons

17 de jul. de 2014

If you need quick service- please be careful of using this place. Dropped my car off early in the morning for an oil change which I need by 1:00pm for work. Car was not down until 5:00pm. I called earlier in the afternoon to see the status which I was redirect to a voicemail stating to leave a message and they will immediately call me back. Never received a phone call back. At 3:00pm had to drive to the service department to find out the status of it still not being done. Tiron K

stephen.fox.9822

9 de jul. de 2014

Good experience purchasing a 2014 VW Passat from Scott at Hudson Valley VW. Very professional, no 'games'. Happy with this experience. I used TrueCar pricing to obtain what I felt was a fair price, and Scott was able to get close enough to the pricing (and the cheapest price I found would have been a long drive away ... in NJ).

KKilroy

3 de jul. de 2014

I absolutely recommend Hudson Valley VW to anyone on the hunt for a new or used car. The sales team was far superior than any other dealership I've worked with, which shined through their professionalism, responsiveness, honesty and care for the customer. The team truly believes in what they are selling, which is a top of the line product, and that was evident in their assistance in helping me purchase the type of car that was best for my needs. They treat every customer fairly and have a spot-on awareness of what the customer wants. I traveled over an hour just to go to this dealership...I highly recommend Hudson Valley VW!

Kropke

28 de jun. de 2014

The minute I walked through the door, I was immediately impressed. Everyone was so professional and no one acted like the stereotypical "used car salesman". I loved how they all worked together to get me into my new car. Eric, Mindy, Scott and Dylan were wonderful! It was worth the trip from PA. I would do it again and recommend to my friends that they do the same.

Danielle79

19 de jun. de 2014

Upon walking into the VW dealership, I was immediately greeted. The inviting, professional, and clean showroom was completely impressive. I was in the market for a new car. I took a Saturday to make my dealership rounds. I came to VW first. Test drove and discussed financial details of a 2014 Jetta with Eric Anderson. I wanted to do a little shopping around to be sure I was making the right decision. Each and every other showroom I walked into turned me off almost immediately. Not only were they loud and often downright dirty and unorganized but the staff were not very friendly or welcoming. By the end of the day I was back at VW and by Tuesday, I was driving away in my new Jetta. Every time I get into her I am amazed not only by the sheer beauty of the car but by the care and professionalism the entire process was. Eric Anderson was extremely knowledgeable, professional and personable. When someone likes what they do, it shows. I will be recommending him and the dealership to anyone I know in the market for a new car! Mindy in finance was also a pleasure to deal with. She was prompt, professional, personal and seemingly just as excited as I was about getting a new car. The employee who showed me the workings of my new Jetta (maybe Dave or Dylan, I can't believe I have forgotten his name!), was clear, precise, and easy to follow. He really took his time to go over every detail! This is how a dealership should be, no gimmicks, no dance party atmosphere, popcorn or balloons. Now, all I need is a name for my new car!

potownblob

6 de jun. de 2014

First of all, my service advisor, Jason Hinderstein, is top notch. He must deal with a lot of upset customers each day and yet he somehow manages to keep his cool and even smile for the customers. Give that man a raise!! Now, as for the pricing, the labor rates are a bit high and pricing can get ridiculous, especially when it takes under two hours for them to do 3-4 jobs and you're charged for 3+ hours of labor. $200 for a 20 minute spark plug job is nuts. Charging $90 to spend half an hour taking apart a headlight to get the bulb seated is outrageous, let alone that they even charged me for something that I shouldn't have to even have someone else do and that is a known vw issue - if nothing else,they should've made it a warranty issue since it was the last time I had them fix the headlights. That said, tire installation costs are relatively reasonable and they have a nice waiting area with magazines and Oprah on in the background.

beetledriver2014

3 de jun. de 2014

We had a great experience with Scott - no-pressure, professional and knowledgeable. It is a pleasure to work with people who know and stand behind their products - great representation for the VW brand and for the rest of the dealership. Buying a car can be fun here ! Thank you - it was a pleasure !

Billandsteph

2 de jun. de 2014

Eric, was a well trained employee he knew his stuff and went out of the way to show us all the details of the passat that we purchased. Also Mindy in the finance dept. was exceptional she got us our loan in no time. And last but not least was the receptionist Amanda she was very pleasant. These employees are a great assest to the Volkswagon Hudson Valley dealership.

DonaMarie

1 de jun. de 2014

A very positive experience, quick and painless. Both sales and financial went very very smoothly. Dylan also was very professional and complete in going over the workings of the car.

Bettycacch

25 de may. de 2014

David was very helpful in leasing our new car. We told him what we wanted and he worked hard to get it for us. David was always very pleasant and courteous. I would highly recommend Hudson Valley Volkswagen. Mindy made financing easy as 1,2,3.

kornet1

24 de may. de 2014

Well we all know used car shopping is had, after many dealerships we came accross volkwagon. Really did not consider a volkwagon but we were running out of options. There we found Fran and a no pressure buying experiance, think we made three or four visits and test drives before making a purchase decision, you would think the salesman would be more aggressive but we never got that feeling. When it came down to two cars two dealerships the professionalism and no pressure sales drove us back to volkwagon and we are very happy with our choice. I highly recommend you take a look a Hudson Valley Volkwagon you will not be disappointed.

Peter Franolich

12 de may. de 2014

after a couple of days looking at the selection the cars at the Hudson Valley Volkswagen dealership.found the Jetta that I was interested in.I walked in on a Friday 2 hours later I was driving my new Jetta out of the dealership.the Hudson Valley Volkswagen team is spot on.

swaggerwagon2

10 de may. de 2014

best service. They are fast and courteous. They always pay great attention to customer needs. My car was taken in right away when I had a problem, and I had the car back within two days. They took great care of me, as they always do.

jkewley

8 de may. de 2014

I have now purchased 2 vehicles from Hudson Valley VW, a Jetta SE in 2011 and a CC yesterday 5/7/14. If you love the VW brand look no further. The entire staff at HVVW are all A-1. They all work as a team to provide their customers with exactly what they are looking for in a comfortable and friendly atmosphere. The level of customer service, knowledge of all vehicles and individual personalities are top notch. They are committed to providing all perspective buyers with all the info and knowledge needed to make a decision as to what vehicle will work best for the customer, not the dealership. My daughter was looking for a new car and was getting turned off by numerous dealerships due to hard sell tactics, uncaring and downright rude attitudes from salespeople. I suggested she give HVVW a try and ended up purchasing a new Jetta SE the same day. She has had nothing but positive reaction to her experience at HVVW and now she like myself has become a lifelong HVVW customer. HVVW is 70 miles from my home but the level of service makes up for the extra mileage. I am the Guest Relations Director of a major resort in upstate NY for 17 years and every experience from purchasing to having routine service performed has been a pleasurable and stress free experience. Unfortunately, now my wife wants her own CC as well.

PaulydaEagle12

29 de abr. de 2014

Went looking for a MK6 GTI, found a brand new one for 22999 and they were about to work the payments out till it worked for me and my job.

foxpizz

25 de abr. de 2014

This is our second car experience with VW Hudson Valley and they have not disappointed on both being responsive and flexible in providing service to our cars. They are friendly, listen and explain better than anyone else I have ever dealt with over my almost 30 years on the road!They also provide a warm and productive waiting room to be able to work remotely. I encouraged my husband to purchase his car from this dealership...and my experience with the Service Department was a strong factor in that recommendation. Thank you for having such great customer service!

schewior1

11 de abr. de 2014

I had an early morning wait for the work to be done appointment. It was done seamlessly at the service was free because I had purchased the car there.

jimsc

7 de abr. de 2014

Dealership offered very fair value for my trade (2010 Jetta TDI).Salesman Eric Anderson very helpful in helping me select next car (2014 Passat TDI SE with Nav)We settled on a fair purchase price, and they searched and found the car I was looking for quickly.Delivery process was smooth, with no surprises. Thus far, the car is exceeding my expectations as well, getting 2mpg better than I expected.

Jkid

6 de abr. de 2014

Over all a good experience. Car was delivered on time and all paper work was taken care of. Would go back for another purchase soon

irikev

5 de abr. de 2014

I have purchased several cars during my lifetime both new and used. What I experienced at Hudson Valley Volkswagen was much different than any other dealership I have ever dealt with.The staff were very pleasant and very helpful. I found 2 used cars on-line they had in their lot. The Jetta and the Passat. I had never owned a VW before so I was unsure which of these cars suited my needs best. The salesman did an excellent job explaining the differences between the 2 cars and which one best suited my needs. There was absolutely no pressure or persuasion to buy either car. I did a test drive in the Passat and was very impressed in the performance! After making the decision to buy the car they made the paperwork quick and easy. It was a very pleasant car buying experience!

Domarican

2 de abr. de 2014

I have been coming here for the past 6 years to service an originally owned 2004 Jetta and for the most part everything has been favorable and I just purchased and 2014 Jetta Wagon and the experience was a good one. Negotiating a price went smooth and Vercie Walker was patient despite the fact that he had a family matter to tend to. He kept his composure and we closed the deal in a matter of a couple of hours. Mindy in finance was also very nice and helpful with the process. Tom the finance manager or sales manager assisted in the process and was helpful as well. I would recommmend to friends and family and this is my 3rd VW. Thanks!!!

Johngrr8

2 de abr. de 2014

We came to "just look" and to get an understanding of the car features. David Nilson walked us through the features and had me take a test drive. Smart move because the car, albeit a used one, handled great. When he developed the sales package, we were impressed by its simplicity and completeness. No surprises except pleasant ones and no pressure. Overall, we were glad to buy here.Marcie (?) in finance was fast, thorough and very easy to work .David walked me through the car basics and covered all the esoteric features as well. I drove away very happy and comfortable with the car. John Feola

SWBowers77

30 de mar. de 2014

I would normally only make a purchase at New Milford VW, Hoever, TDi Golfs are quite rare these days so finding one is a bit of a challenge. We saw the 2011 Golf TDi on the Hudson Valley VW web site and decided to take a look. We called and spoke to Versie. Very nice on the phone and was able to answer all of our questions. We told him we'due be by in about an hour to see the car.When we arrived to car was parked right out front (great tactic) and ready to roll. Versie was very friendly and very low pressure. During the test drive we had great conversation which really made us feel at home.The car had a few more miles than I would have preferred but at the price along with all of the options it was a steal. We placed a deposit on the spot. Sent Versie an e-mail to get some final information. He responded on his day off!Picked up the car, everything was ready as promised. We were in and out in less than an hour with our trade in.Still love New Milford VW but I would not hesitate to send anyone to see Versie Walker. Overall an A++ experience.

stallings

30 de mar. de 2014

After doing my research (CertfiedVW and Truecar.com) I went on a search for my VW TiGuan. I knew I had to let the wife test drive one, so we headed towards a VW dealership on Long Island. Won't say which dealer, but I was surprisingly appalled at the treatment they gave me. Guess they never heard that, "every one that walks through your doors is a potential buying customer." I even took the time to mention I did my homework on the TiGuan; to no avail they tried to sell me the dud on the lot. The salesman's final words were, "you're about to get me fired."A month later, enter Hudson Valley to save the day. The Premier Collection salesman, Mr. Anderson kept in contact with me for three days as negotiations were going on about the particular vehicle I wanted. Then last Saturday, he called. The TiGuan I wanted was available again (2:45p.m.atBarclayStadium). By 4:15p.m., I was shaking his hand at Hudson Valley VW, Wappingers, N.Y.. Impressed with my determination, we spoke, considered options. He gave me his professional opinion and within 20 mins or so, we came to a deal.Mr. Anderson turned me over to Mrs. Nowik, finance coordinator. She had such a pleasant demeanor. I think I would have signed anything she asked. Both assured me, that my VW would be ready on Friday, and when I arrived at 3 p.m. yesterday, my new baby was shiny, without blemish waiting for me. Moral of this story, don't judge your customers, put your best pitch forward, and you will make the sale.

carolyn1965

26 de mar. de 2014

I had made an appointment with one salesperson through email. When I arrived for my appointment the sales person I was suppose to meet with was busy. I appreciate the fact that they had someone else meet with me. Scott Curtis was very polite and professional.I have owned 3 other Volkswagens in my past so the brand is not what I need to be sold on. Customer service is the main thing I look for when making important purchases. I would highly recommend Hudson Valley Volkswagen to anyone looking for the whole package - sales & service. Scott made sure every detail was perfect in the delivery of my car. I would highly recommend Scott and Hudson Valley Volkswagen for your next VW purchase.

muphinman04

23 de mar. de 2014

My check engine light was coming on and off for awhile now. I was going up Rt 9 in Fishkill,NY when it came on again. This by the way wae yesterday(Saturday) At 2pm. Melanie took my car into her shop asked one of her techs to scan it. He told Mel what it was and how long to fix the problem. Mel told me it was exhaust related and covered under warranty. 45 min later I was on the road!! To anyone else this would be extraordinary level of service. Nope this is how Mel runs her shop and the level of expertise her techs have enable Hudson Valley VW to do just that. Best regards, Paul Spence. Lagrangeville ,NY

Kiliki385

17 de mar. de 2014

I'm a returning customer to Hudson Valley VW. Great customer service, friendly sales associates, a very easy car buying experience... Love my new(but used) Tiguan!

whibsher

12 de mar. de 2014

Entirely professional, unpressured experience in helping to choose and purchase the right vehicle for us. The salesperson was knowledgeable and candid in very helpful ways.

Soccer97s

9 de mar. de 2014

I got into a bad car accident and someone totaled my car; therefore I had to get a new car. I went to HV a volkswagon and everything was a breeze. My bank is the HVFCU which is who I got my loan through and Mindy was able to get all the paper work and the day I picked up my car all I had to do was sign and drive away. Scott was amazing to deal with; definitely not your typical salesman. Very honest, helpful, patient and sweet. He was also very sweet to my niece who came along. Great experience.

anjulease02

5 de mar. de 2014

Good service best car dealer I been in that is so friendly I would recommend it to all my friends and family more for dealer should be like those wagon in Wappingers Fall.

joespaz101

3 de mar. de 2014

Stopped in on a Saturday afternoon to inquire about New/Used TDI Golf/Jetta Sport Wagon. Eric was very informative and helpful in providing me quotes on multiple vehicles in my price range, both new and used. Test drove a used vehicle; was able to work with Eric and Mindy on price, financing, and servicing vehicle prior to delivery. All sales associates were courteous and informative. Was able to contact the sales associate on multiple occasions by phone and email for additional information about the vehicle as questions arose.

Btcm

25 de feb. de 2014

Very pleased with the friendly service from Scott, and with his willingness to be straight forward when talking price, rather than the stereotypical runaround from a car salesman. I would recommend Scott very highly. Mindy was efficient in handling my interaction and considerate of my time restraints. Kiernan was excellent with explaining the features of my new car, and answering my dozens of questions. A successful salesman in the making!

meadlar

22 de feb. de 2014

My 10000 mile servicing on my 2013 VW Beetle was all I expected and more. The staff was courteous and helpful, the waiting area was comfortable, and there were even complimentary beverages and snacks! The service was performed in a timely manner, and I even got a coupon for a free car wash!

Zamd1

13 de feb. de 2014

Beware of buying and servicing your VW at Hudson Valley or anywhere for that matter. I have a 2012 Jetta TDI wagon which has been very disappointing. The service department continuously tries to up sell the consumers with products I have found elsewhere for less than half their prices. The tires and rims are of such poor quality they do not withstand normal wear and tear. I had 2 rims bend and the dealership quoted me over $2000 to fix the problem which I had fixed by my location repair shop for $200. Recently I had a flat tire and called VW ROADSIDE assistance at 2pm.....a woman in Florida answered then left me on hold for 25 minutes....finally she arranged for a repair truck to come....the NEXT DAY at 2pm (24 hours later)......it was 10 degrees. I called the dealership to report the incident and they said they did not have anything to do directly with Roadside assistance. They did nothing.....not a phone call or coupon......just an "I'm sorry" on the phone. WELL NOW I'M SORRY BUT I AM TRADING MY VW FOR A HONDA......TOMORROW :)

manualjetta

11 de feb. de 2014

The whole team works well together and is customer service oriented.They managed to find my new car with the specifications I needed in a short amount of time.David did not mind answering my many questions and was very sweet and nice, also good in following up.Kiernan very "technologically prepared" in explaining the car functions.Mindy very professional and helpful.Also, the lady at the front desk was very nice, making it very accommodating for us.

tue49204

10 de feb. de 2014

This is a really good dealer, although it takes me three hours to go there, it worth. The car is great and price is good.

santiahotaling

5 de feb. de 2014

Everyone was friendly and helpful. All questions were answered to my satisfaction and technology explained thoroughly. I got good financing. Can't get better the 0%!! I feel that when I return for service I will still be a valued customer. I'm happy that the service will be free for 36k and the oil changes included. thank you everyone.

kcontelmo

3 de feb. de 2014

This is my third VW purchased from this dealership, they understand loyalty when working with us. We have always received excellent service before and after the sale. I think they always work with you to give you the best price and always follow up with you to make sure you are satisfied with your new car. I highly recommend this dealership!

Pullmana

25 de ene. de 2014

Eric was my sales person and was as accommodating as he could be in finding what works with me and what was comfortable for my first car lease. I'd recommend Eric Anderson to anyone looking for a new car. But the finance dept. was less than satisfactory.

Algaudio109

22 de ene. de 2014

Great service! Very happy with my purchase. Very friendly and helpful. Customer service was excellent and I would recommend dealer and salesman to anyone looking for a great car

r.antognini

20 de ene. de 2014

The employee was very kind and the service on my VW Golf was as fast as promised -- I like the waiting area with coffee and snacks.

MarysaMac

15 de ene. de 2014

Every time I bring my car into get serviced, I am always greeted with a friendly smile. Everyone at the counter is knowledgable and helpful. I am always extremely satisfied upon completion of my visit. If I have to sit and wait, they offer snacks and beverages. If I need a ride, they offer a shuttle. I will always bring my car back for service and would certainly recommend it to friends and family.

mrecca

12 de ene. de 2014

It was a great experience working with Eric and the team at HV Volkswagen. I was given a fair price for my trade in, they worked to get financing below bank financing I had in place and drove the car off the lot a few hours later. Since then, can't say enough about the car. I love it! Very friendly staff, will definitely go back in the future!

waltest

7 de ene. de 2014

Melanie is always a pleasure to deal with. She greets me by name as soon as I walk in the door. My service experience is always phenomial, her customer service is always top notch and that is why I continue to bring my car.

Tdi.golf.10

21 de dic. de 2013

This is the second time that I have used Hudson Valley Volkswagen for my service needs. The mechanics do a great job but the people at the desk lack basic costumer service skills. I was told my car would be ready in an about hour. 2.5 hours later I asked what was taking so long. The guy at the desk gruffly said that I need to be patient and that an oil change usually takes awhile. In the 2-3 hours that I waited I witnessed other costumers being treated badly. One woman came to pick up a new key, she waited for an hour and then they told her that they lost it and try to blame it on her!! As one man's car was finished they gave him the wrong keys and he had to come back to get the right ones.This service department is a mess! They are unorganized and very rude.

RadhamesTatis

16 de dic. de 2013

My 13' GTI has been recently giving me transmission issues. At the 20k mile maintenance appointment I brought up the issue to the service clerk at Hudson Valley VW. His immediate reply was "that is normal". Felt like the typical response you give when you don't want to deal with something. I explained that I have at least 3 other friends/family with the exact same model car and year and there's do not experience the same as mine, so this being "normal" was not something I agreed with. At this point he asked the technician who performed the 20k mile service on my car to take it out for a test drive with me. The test drive should have been something offered first when I first brought it up instead of getting the "that's normal" response. The technician on the test drive agreed that something felt "weird", "not quite right". When we returned back from the test drive the technician informed the service manager of his findings which agreed with my assessment that something isn't right. I was told that they would put in a call into their resources at VW of America and will get back to me within a few days. After 2 weeks of not hearing from them I called them up to get an update and was told that the person with the update was out on vacation. I guess they don't document or put their computers to good use there. How can there be no documentation of an update on any paperwork or in their system of my issue. During this call I was asked for my # so that someone could call me back with an update. Again, you should already have my # if you're actively working on trying to resolve an issue with my car. They took my # and I was told someone would call me back within a day or two once the person who had my update was back from vacation. A week had passed and still no update. I called back again and this time I spoke with the person who was supposed to have an update but this person's update to me was "technician who's been working on your issue was out last week, I haven't had the time to check in with him about your issue, let me get your # and I'll call you back". At this point I am getting a bit upset. So once again in this call I received no update AND once again I am asked for my contact #. Fast forward another couple of weeks and still no update. Now it's been over a month since I reported the issue. I called yet again to this dealership and guess what. Person that has an update IS NOT IN TODAY. And once again I am asked for my contact #. You'd think they'd by now have recorded my contact# somewhere for future reference. The person who picked up today was pretty rude as well. I was trying to explain to her my disappointment(without being rude to her, or getting loud) and this female kept cutting me off, not allowing me to finish any of my sentences and was no help whatsoever. She even went as far as to suggest I go to another VW service center if I felt I was not getting the proper service from them, WOW. I have now called corporate and placed a formal complaint on Hudson Valley VW of NY and opened a case so that corporate can look into my issue. Hopefully they can get the ball rolling.P.S I did not purchase my VW from this dealership because as some of the other reviewers on yelp have said, they are un-professional in the sales department. I ended up purchasing it from VW of Kingston after experiencing forceful, bad sales tactics at Hudson Valley VW of NY. Unfortunately VW of Kingston is about a 45 minute drive for me. I may end up going there for service instead.

eveashcraft

7 de dic. de 2013

This is my second car leased from HV Volkswagen and I would highly recommend this dealership. Every employee is helpful and the overall feeling is professional and courteous.

brownan

3 de dic. de 2013

Very happy with my experience with Hudson Valley VW. I was helped by David Nilson who was professional, timely with follow-ups and was totally fair on pricing for my trade and new (used) CPO car. I live in Manhattan and had the choice of a number of closer dealers but David made the longer drive worthwhile.

Annie0902

30 de nov. de 2013

I leased my 2013 VW golf at hudson valley VW and this was my first service visit. I have had nothing but positive interactions with the dealership and the service department. After dealing with a different dealership in Orange County this was a pleasent and positive experience.

bruce saunders

23 de nov. de 2013

I brought my 2010 golf in for a oil change I used their express service. I was in and out in less than a hour. They take the time to keep you updated as to the progress on your vehicle. When complted they went over a few items I wil need to have done shorly. I was nevered pressured to get thoses services done right away. Please keep up the good work.

Hemesh

19 de nov. de 2013

I saw a car on website n started talking with "Tom" a sales person or manager may be via emails, I had so many questions and tom never tired or replied in a way where I don't feel like to contact him again, he was so polite n good in answering my all question Fast n that made me to visit dealership, I live in jersey city ,nj drove almost 2 hours to reach there n the sales n document process was so smooth as if I walked in and out in about 20 minutes, in short all credit goes to tom, he was the best and definitely dealership is worth going or I will say worth driving for me, thank you tom

MAMIKE

11 de nov. de 2013

Everyone I encountered at Hudson Valley VW was friendly and professional. Versie and Mindy were very helpful in sorting out an issue with my out of state insurance coverage and they were able to get me on the road in my new VW quickly.

Mhowington

2 de nov. de 2013

Great car buying experience. Eric and Mindy made the entire process easy. We already knew what we were looking to spend/buy and Eric made sure we stayed within our budget, while getting what we wanted. We love our new car!!

Blakehaase

2 de nov. de 2013

Couldn't have had a better experience with the purchase (lease) of a car. Fran and Mindy were so easy to work with and I would highly recommend EVERYONE to visit HV Volkswagon. Thanks again!

1fast4motion

31 de oct. de 2013

Leased a new car and purchased a used one the same month. Great customer service. Fast easy transaction and really made the buying experience easy and fun.

drivefast1

30 de oct. de 2013

I went to Hudson Valley VW knowing I wanted a Jetta. Eric helped me find a vehicle with all the features I wanted at a reasonable price. He went above and beyond for me and I would highly recommend his services.

synoground

29 de oct. de 2013

My experience at HVV began my 2000 Audi TT deciding that it no longer wanted to run during a 350 mile trip to upstate NY from CT, on the Friday of a Holiday weekend, and after all service facilities were closed. Happy? Not me. It ended much differently... and one person gets the credit - Keli Snyder at Hudson Valley Volkswagen. After having my car towed to the dealer, I received a call from the Service Advisor on Monday morning. Keli told me she would manage the repair process, indicated that she'd get the job done promptly (I of course was begging for a speedy repair given that I wanted to continue my trip!) and told me when she'd get back to me with an estimate - both for the work and the costs ASAP.She did... and she was professional, friendly, and put me at ease... not an easy task on a Monday morning after Labor Day weekend, and especially with me... impatient and not thrilled at all with my car! :-) The best part is the fact that Keli ended up having to move some mountains when the required part did not arrive the next day. Instead of making me wait, she saw to it to have a part driven across town, at HVV's expense, and completed the job AHEAD of the time she'd originally promised. Kudos to her AND the Tech's working in the shop. Awesome Job Guys and Girls!!!When all was complete, I showed up to pick up the car. Again, the experience was awesome. My invoice was waiting, the car was at the curb, Keli helped me transfer items from my rental and back into my TT, made sure that I inspected the work HVV had done and finally, offered me directions to my intended destination. Keli is a car person. She is very adept at doing her job because she loves cars, and via my experience, I am absolutely positive she is phenomenal at working with customers. She is a valuable asset to this dealership. For those coming to or considering Hudson Valley Volkswagen, I highly recommend both the work of the shop team and Keli Snyder! Combined, they are a dynamic and incredibly effective Team. Contact me with any questions... Sincerely,Glen Synoground at G Mail dot Com

AndyG24

24 de oct. de 2013

The last two times I have brought by Jetta in to Hudson Valley Volkswagen, I have had to bring it right back, either that day or the day after. During my 50,000 mile visit (which costed over $900 by the way), They asked if they could perform some sort of recall service which I allowed. On the way home from this, I found that my cruise control no longer worked. I called them back, but since it was within an hour of closing time, I was told that I could not bring the car back in that day. So, I had to take the 30 mile roundtrip again the next day. For this extra trouble, I was offered... NOTHING. To add insult to injury, about a week later, I received a 5% off coupon in the mail for my 50,000 mile service. Conveniently, after this ordeal, I did not receive a survey from VW to rate their performance. It seems that you only get those when they know they are going to get perfect ratings. For my 60,000 mile service (which consisted of an oil change and tire rotation for $112 (good God)), on the way home, I noticed on the interstate that my steering wheel would vibrate quite a bit at most speeds. This was not the case on my drive to VW. So, I turned around and brought the car right back to VW (thank God it was not too close to closing time). They balanced the tires and I was again on my way. Again, this time, no survey from VW. I am really not happy with Hudson Valley Volkswagen at this point.

pspacon

10 de oct. de 2013

This was the second opportunity we had to work with Verse at the Wappingers Volkswagon dealership. As always our experience with Verse was pleasant, professional and very helpful. The overall presence of the staff was pleasant and professional, very friendly people. I always recommend friends to the Wappingers VW store and tell them to see Verse! In the future, he will help my daughter with her first new car!

mcollier

1 de oct. de 2013

Working with this dealership was great. The staff was friendly and helpful and the prices are very reasonable. I would recommend this dealership to anyone looking for a car!

CalmBill

19 de sep. de 2013

Pleasnt, not pushy sales experience. Love the Jetta Sportwagon TDI manual shift. In the 2days we have had the car it Exceeds MPG ratings by far. If the auto reliability is up to our previous car it will be a total winner.

Quigleyd

31 de ago. de 2013

Dealer: My experience was very good doing business with Hudson Valley VW in Wappingers NY. Fran at the dealership was very knowledgable and very pleasant to work with.. The business Manager Mindy was excellent in doing all the paper trail involved ... We bought 2 VW. At this time all seems very well with the VW's. I believe they have a great product and would recommend dealing with Hudson Valley VW..... Especially asking for Fran in Sales and Mindy on the business side .... I have bought a lot of vehicles over the years.... The dealership was great to do business. With. Thank s Hudson Valley....

PGroth

31 de ago. de 2013

I work a hectic job as a Field Service Engineer and shopping for a new car can be difficult at best. Fran took the time to work with me and was patient with my hectic schedule. The selection was good --end of year no less!--and he found a car that met all my needs, made a fair offer for my trade-in, and at price that bested other dealers in the area. Mindy handled all of the paperwork and the car was delivered flawlessly right on schedule, as promised--without any hidden surprises! Fran took the time to explain the controls, setup of the Bluetooth cellphone, radio, satelite programming and made sure I was comfortable with all of the functions and answered all my questions with great knowledge of the cars he sells. I was introduced to the service department and asked if I would like to pre-schedule my first check up. I felt valued as a customer and I would highly recommend this dealer to anyone shopping for a Volkswagon without hesitation, and look forward to future car puchases from them in the years to come.

AngeloSchembari

27 de ago. de 2013

After getting the run around from 2 other VW dealers I contact Eric. He made the sales process enjoyable, did not play games, and got me into the car I wanted. I have owner VW's for 20 years and cannot see myself ever using another dealer.

onasmom

26 de ago. de 2013

Always a pleaseure! We always receive hassle free friendly service every time. Taking my car into hudson valley volkswagon for service is effortless. Would definitely recommend them to anyone.

bpulick

24 de ago. de 2013

Eric and Mindy are always great to do business with. I'm on my 5th VW from this dealership and can't wait to purchase my next one. ;) I also highly recommend the service department, they are excellent!

vtskihouse220

14 de ago. de 2013

consistently great service and a very good value .Price are a bit on high side but no more than any other dealer that would service your car

alipsky5

7 de ago. de 2013

I cannot say enough about the service department at Hudson Valley Volkswagen. They were sincerely interested in helping me and I recommend them highly! They worked with me on getting a loaner car and also in keeping the cost of the repair down. Melanie and Kelly were excellent and kept me informed of all that was being done.

rpsmj

6 de ago. de 2013

I purchased a Jetta last year and the service department has been excellent in providing me service. Bunny Offered me a lower price that what I was quoted from another dealer for the same car with the same features. She turned the deal around in two days which i thought was record time.

Sdix99

3 de ago. de 2013

I highly recommend this dealership. The salesman was friendly and made the buying experience pleasant. Cognizant of my needs, I was provided quality service and left with my desired vehicle. This is now my family's first stop when shopping for a vehicle.

Crazykid044

17 de jul. de 2013

I highly recommend using Hudson Valley Volkswagen if you're in the market for a new or used car. The sales associates and employees are very friendly and helpful

sant0705

13 de jul. de 2013

HV Volkswagen replaced the headliner of my 2011 Jetta. The old headliner was drooping and I was already out of the bumper-to-bumper warranty period. Not only was the replacement done very well, but the dealership said I should contact Volkswagen of America to see if they would make an exception and pay for some of the repair even though it was off of warranty. I did just that, and VW covered the cost at 100% and gave me a beautiful loaner car for the day of service. The staff was very friendly, just as they always are at HV Volkswagen. I would definitely recommend this dealership!

bruce saunders

10 de jul. de 2013

I have been to this dealer for service serval times they never disapoint. The staff is friendly and explain what was done and what is needed next

Michael Bee

10 de jul. de 2013

BAM!!!! Again... a GREAT experience with HVVW. Quick, easy, professional, this service dept has their stuff together!! Thanks again Kelly and Jason. I would do business here again for my next VW.

Jprince24

9 de jul. de 2013

Bunny made this experience very enjoyable. This was not my first time working with her. She is very knowledgeable and was able to work on my time schedule. This purchase was fast and easy, I knew what I wanted and she made it happen. Thank you so much!

Julie Elderkin

3 de jul. de 2013

I appreciate all of the time, effort and courtesy of the employees while going through the purchase process. The attention to detail was very much appreciated.

garybeacon

29 de jun. de 2013

I brought my 2012 VW Golf TDI in for it's 20,000 mile CareFree Maintenance (First three services Free, thanks VW) and I was greeted by very friendly people at the service desk. Jason was the one that helped me this visit and he was very professional and extremely friendly as well as thorough. If he didn't ask how I was on my safety inspection I would have forgotten to ask for that to be done. It was expiring... The 20k mile service included a pollen filter change and that along with the inspection took a little longer than I had expected but Fran, the sales guy that I bought the car from almost a year ago recognized me and came up to say hello and chat some so the time went by fairly quickly. Fran was as friendly as ever and I was reminded why I gave this dealership such a great review back when I bought my TDI last year.

mattmann58

20 de jun. de 2013

I have bee having some rattle problems (which are always difficult to diagnose and fix) and Pat found and located the problem immediately (even I was impressed!). They ordered some parts, provided me with a loaner and in two days I got my car back AS GOOD AS NEW! Thank you Hudson Valley Volkswagen (Wappingers).

7broadway8

17 de jun. de 2013

Melanie is truly a wonderful part of this service team. She is and has always been extremely courteous, friendly and always willing to go above and beyond in order to accomodate my service. I brought my car in for the 30K PM where scheduling was simple and accomodating. Melanine then immediately offered me the loaner car so i was able to return to work and finish out the day. She always informs and keeps me updated on all services being performed and is also willing to go the extra mile in order to get the job accomplished. Thanks again Melanie, you're a real asset to the HV VW service team.Joe

LGun

16 de jun. de 2013

Fran was excellent to deal with. He was patient in listening to us, tried to sell us the car that fit our needs, and was fair on the price. Pick-up was a synch - all the paperwork was ready and orderly and the car looked fantastic (spotless and shiny). Fran spent a lot of time showing us all the features, while also not overwhelming us. Overall great experience and I would highly recommend the team there.

gabrielanel

13 de jun. de 2013

Customer service was excellent. The quality of work was really good. Friendliness was very friendly. Overall experience was excellent. The price fit into my lifestyle just fine. Eric Anderson was an excellent sales person.

brendisa

12 de jun. de 2013

Doing business with HV Volkswagen was an excellent experience. It is so refreshing to find a dealer that has professional sales people and a courteous and respectful manager. We compared vehicles and dealerships in the area and no one came close to HV Volkswagen. Fran and Mindy were absolutely wonderful. We loved the service and we love our new Jetta Sportwagen!

trcobb

8 de jun. de 2013

From purchasing to servicing this dealership is excellent. Accommodating in every way. I travel 50 extra miles to visit this dealership rather than the dealership 5 miles from my home.

Dleanza

8 de jun. de 2013

Great experience , unbelievable deal . Versie walker was able to get me an upgrade on my car for less monthly . What more can I say than that :)

lconnors

6 de jun. de 2013

This dealership was friendly & Fran had great knowlege of the vehicle we bought. Mindy in The financing department was a pleasure to work with. Her effeciency made the paperwork easy & prepared us well. Great place to do business & we will be back!!!!! Lisa & Wayne

mwbakker

6 de jun. de 2013

I hate car shopping. So, when my current car's transmission started to go, I was forced to look for a replacement. I decided on a used Jetta TDI as my top choice. HV VW is my local dealer, and Versie Walker was my salesperson. He was friendly, knowledgable, and informative, and not at all pushy. I purchased the car from them, and the experience was as pleasant as can possibly be expected. If you are in the market for a VW, I would highly recommend them.

HVT

22 de may. de 2013

Notice all the favorable reviews are for those having warranty work done. If you have to pay?...find a good local mechanic, this place is a rip off. Their hourly rate is well over $100. These are VWs, not Porsches! People are friendly, place is clean....so if you're made of money, go for it. Otherwise, stay away.

tdonnery

22 de may. de 2013

Melanie did an excellent job working with Volkswagon verifying what work was overed on my vehicle and what was my responsibility.My wife and I were afraid we would not make the 5:00 PM closing and I would specifically like to thank her for offering to stay late so we could pick up the car. Her help and consideration were greatly apprecaited.

Jillian418

22 de may. de 2013

Brought my car in without an appointment. Jason was helpful and great to work with. The staff was friendly. Received a loaner car.... Love it!!!

AndreaG

15 de may. de 2013

I am from out of the area, but, visit the Hudson Valley region regularly. On 5/13/13 my 2009 Tiguan experienced brake issues while I was in the area, I immediately called Jason. My past experiences with the service department allowed me to confidently seek assistance.Even without a prior appointment Jason was able to get me right in and assess the problem. The problem was diagnosed and the repairs were made all within a 3 hour time frame.

bravo1969

14 de may. de 2013

I brought my car in without an appointment due to a check engine light indicator. Jason took the car in right away and game me a loaner car for the day. The parts and service was covered under an extended warranty (free). Everytime I bring my car in to get serviced I get treated with respect. The service team are very knowledgable and friendly and very eager that my expecations have been met. I have always owned a VW. My brother-in-law owns a VW and now that my wife is looking for a new SUV, I will definetly recommend HV Volkswagen for my next purchase.

StevedbinPOK

4 de may. de 2013

As a first time VW owner and to this dealership, I found the sales and delivery of my vehicle to be a much better, almost ideal, experience than I expected. Everybody I dealt with, especially Eric my salesperson, was exceptionally friendly and more importantly eager to do whatever needed to assure my satisfaction. I have several friends who are enthusiastic Hudson Valley VW customers and have been for a while and they are very pleased about their experiences with the dealer. I had no reservations about referring my neighbor to them. We are delighted with our Jetta Sportwagon TDI; in its class it is superior to any vehicle that I am familiar with.I am concerned about the negative comments about the service on this site, but I do note that none are very current.

trm54

27 de abr. de 2013

My experience with this dealship was outstanding from the onset. The salesperson was prompt and attentive. The person who handled my paperwork was thorough, friendly and honest. My wife had a flat the very first day and the service department took care of her immediately. These folks really try to serve their customers.

patlilkitty

25 de abr. de 2013

Bought my car from Heart VW in Kingston. Major repair after 2 weeks of ownership....$10,000 dollar repair (thank god under warranty) While they had it for repair (2 weeks) they drove it into a wall, and backed it over a curb....and failed to mention this to me when I picked it up. Interior dirty when picked up coffee stains on console ketchup or tomatoe sauce on head liner. Gave my personel car to there mechanic to bring home and use. Used a tank of gas. Put a few hundred miles on mmy car, and looked like kids were climbing all over my back seats with dirty shoes on. Went to Hudson Valley VW and was waited on by service advisor Jason. Very professional, very friendly......No Dents, Good service, treated with respect. Very careful with my car and even treated me to a car wash on top of all that. Hudson Vallet VW I will be using you for all my VW sales and service from now on.....THANK YOU.

rjettatdi

24 de abr. de 2013

After buying a used car at this dealership I returned once to have the oil changed. That was a bit expensive and the service people suggested some unnecessary repairs.A few months later there was a recall on the car and I brought the car in again. When i came to pick it up on a Friday afternoon I was told by the service manager not to drive the car too far - it needed a new transmission!When i asked to speak to the mechanic I was told he was too busy and not allowed into the service area. The next week I brought the car toanother mechanic who test drove the car and could find nothing wrong. Since then I've driven the car 45,000 miles with no transmission issues.How dishonest can a car dealer get?

BruceReedy

24 de abr. de 2013

Fantastically stress free experience. This was our second vehicle purchased from Hudson Valley VW. Got a great price, and the whole process of purchase and pickup took less than one hour...

jsteinmeyer

24 de abr. de 2013

Carla in the service department was pleasant, helpful and attentive. She initiated recall services that I was unaware of, indicating that she is a knowledgeable service provider. She kept me informed during the day and arranged transportation to and from work, both of which were on time.

belcia

21 de abr. de 2013

It was a very good experience. We drove 70 miles one way to purchase the car. Wondeful customer service. It was quick and nice transaction. Thank you.

MJoyce0212

18 de abr. de 2013

I had an outstanding experience working with Eric and Hudson Valley Volkswagen. I traveled from out of state to see a specific car. Eric was very knowledgeable about the car and answered any questions I had. I felt that Eric was fair and honest and at no time did I feel the usual "pressure" of a car salesman. I purchased the car I came to see and my entire experience was positive. I definitely recommend Hudson Valley Volkswagen.

lorimancini

18 de abr. de 2013

I received very friendly and fast service. I like a place to work while I wait. Service is easy and convenient. I would recommend to family and friends.

schube

9 de abr. de 2013

truly an outstanding experience, excellent dealership to work with ! I would recommend this dealership to anyone that is looking for a VW. Sales man was wonderful great job all around

egap

3 de abr. de 2013

My experience was excellent. Mr Anderson went out of his way to find the car we wanted. Mindy was very helpful. Any questions we had were answered. I would definitely recommend hudson Valley Volkswagen to my friends.

jimpbooth

29 de mar. de 2013

This is the first time I have had my 2012 VW Beetle serviced. The experience was eerie. It brought me back to when I had a 1966 VW Bug. No matter how old she became (she "died" with 120k miles on her), she always ran like new after a scheduled service. Same thing with this service. She was clean, ran like a top and any concerns were addressed, except for the little noise, which the technician, of course, could not reproduce. (I think I have figured out why technicians can never reproduce the noises we hear so easily - they don't take the ear protection out when they take our cars for test drives.)

jmihocko

25 de mar. de 2013

Excellent service from start to finish. Scott located the vehicle I wanted within a day- exactly what I wanted. More than fair trade in price for my 2010 EOS. The whole experience was efficient, fast and fun!

Vdub13

22 de mar. de 2013

My experience with Scott and the rest of the HVVW team was great. The whole process was pleasant and pressure free. Everyone from the lady at the front desk to Mindy the finance lady to Scott the sales guy all were great to work with. I came in asking about a trade we worked out a deal and I picked up my car in a couple of days(my choice). I would highly recommend HVVW to anyone looking for a great car and just a great no pressure environment. I believe they truly know how to treat their customers. If you want to have the same experience as me then just ask for Scott.

papazova

21 de mar. de 2013

I always have great experience in this dealership. This is my 4th new car I bought or leased there. I am always treated with respect. In the past 14 years I have been driving VW cars and I enjoyed them all.

potownrob

20 de mar. de 2013

Set up and appointment for my 30k mile service online on Monday for Wednesday, and they took my car in right away when I arrived. Carla was very friendly, attentive, thorough and understanding. I told her things I wanted the service crew to check out, and she notated it all in the service write-up. She also went through what was going to be done for the 30k service, and I was surprised there was going to be no charge for any of the work, despite the car having been purchased used (CPO) from the dealer. The service did take over an hour, but it involved changing the oil and filter, flushing the brake fluid, checking the brakes, along with a couple of other things I wanted them to look over, plus they brought my car to the carwash and washed it (without asking me) and it looked cleaner than it did when I first bought it. The only negative is that they must've used a brush at the carwash as there were some swirls in the paint; next time I will ask them not to use any brushes when they wash the car. When the car was ready, Carla had me sign off on another form that had detailed notes for everything done to the car and all of my concerns from earlier were addressed on it (she also recapped this info verbally). Next time, I will also try to set my appointment for a day and time my salesman (Fran Fuchs) will be there, so I can say hi.

sdedalus2

18 de mar. de 2013

The ease of making the appointment was definitely an advantage. Overall, the people behind the counter were friendly and informative, the waiting area was clean, well-lit, and had plenty to distract a five-year-old, so it worked on me as well.

jburnsrph

17 de mar. de 2013

I went to Hudson Valley Volkswagen (HVV) to have service performed on my 2007 Passat, and while I was waiting, I asked to speak with a salesperson about a used GTI I had seen on the HVV website. Eric (sales) explained that the used GTI had been sold, so I asked hime to "run the numbers" on a new 2013 GTI. Eric came up with a vehicle and payments that worked with my needs and showed me a well-equpped GTI. Mindy (business manager) very quickly had arranged financing and explained all the details clearly, answering all of my questions. Eric went over the GTI with me, and gave me detailed instructions on all of its available features. They had my new GTI ready to go by the later that same day and I am very happy with the quality of this car! It handles very well, has many features as standard equipment that I wouid expect to pay additional cost for from other manufacturers. My overall experince was very pleasant, everyone was friendly and took all of my financial and time needs seriously. The service team was also very pleasant and patient during this process, and adjusted the work being done to my Passat once I informed themof my desire to purchase a new vehicle. Overall, I was very impressed with how well organized and efficient both the sales and service teams performed. All of my prior visits to Hudson Valley Volkswagen have been positive, and I look forward to my next service visit. I would recommend this dealership and Volkswagen to anyone looking to purchase a new or used car.

CatLover4

17 de mar. de 2013

A 5 rating or GREAT is easily awarded to Hudson Valley VW for their friendly and professional approach. They were concerned only to assist me in choosing the vehicle that I would be happy with. They LISTENED! The day my car was ready to pick up, Versa, my salesman, came in on his day off to patiently go over all the details of the car. Mindy made sure that I was clear with the financing procedure before I left. These people were the best and I would whole heartdly recommend Hudson Valley VW.

Ccorrea1975

14 de mar. de 2013

Overall it was a great experience. Easy, fast and in the end, I got a great price on my vehicle. They searched for a competitive interest rate and the deal was done. Very happy with the experience.

gvogue

13 de mar. de 2013

Quality car and very competive price. It was a used purchase and pleasantly surprised it came with a warranty. Staff was very courteous and friendly .

veracka85

7 de mar. de 2013

I drive 1 hour to receive service here because the dealership that is 15 min away has horrendous service! I would recommend this dealership and service to everyone!

pnuge1957

6 de mar. de 2013

I have owned well over 30 cars in my driving years, and have not been treated this well to date! Fran Fuchs not only covered every possible detail of my new car, but he went out of his way to show me how to master my after market stereo that was in the car from the last owner. He did not have to be that interested, he also went on line and located and printed out a detailed owners manual for me. I was treated like royalty! Also Mindy took care of all my needs and found me a rate that I did not think was possible. I hardly had to do a thing. Great team work!!!

mrg12

5 de mar. de 2013

The overall experience of buying a vehicle from the Hudson Valley Volkswagen dealer was great. We were there on Saturday late afternoon and Bunny DiRoma came over, sat with us, understood our needs and showed us the perferct vehicle within in our budget. We made the decision right there to buy it, and we picked it up on Monday evening...Everybody was very friendly, professional and really listened to our needs...We loved our Jetta, and the whole buying experience was great thanks to Bunny and her team!

jlazaro39

5 de mar. de 2013

Everyone was very friendly and professional. Eric sat in my vehicle and took the time to go over with me everything to make sure I was comfortable before I drove away in my new car.I will recommend these guys to everyone. No high pressured sales. What a great team!

Pegh

1 de mar. de 2013

Eric was very helpful. We traveled 280 miles round trip to buy this car. Eric was honest and true to his word. We were treated with courtesy and respect.

Ihada

1 de mar. de 2013

I was granted an appointment for same day service. Service advisors were accommodating and friendly. They explained service rendered and answered questions asked. I was pleased and satisfied with overall experience and this is why I return for service at this dealership. I was delighted to have been able to apply the service discount coupon I received in the mail. As for pricing, everyone would welcome prices dropping rather than increasing.

jchianese

27 de feb. de 2013

They were professional and very courtesy. The anit-thief lug was missing from my car of only a year old so when I took it to a NYS Inspection station they could not remove the wheels to check the brakes and failed my vehicle. The dealers rememdy the issue and gave me a anit-thief lug for my vehcile to prevent any future issues. All at N/C.

jkewley

26 de feb. de 2013

From leasing my new Jetta SE to the 10,000 mile service appointments Hudson Valley VW has been A-1. Always helpful, friendly and genuinely concerned about providing me with what I want not just to sell me a car every time I walk in the door . They go that extra mile to insure that when you leave, no matter what you stopped in for you have a smile on your face. I've owned 10 VW's since 1964 including Jettas, Campers, GTIs in California and New York. Sure I've purchased or leased other makes but I always return to VW because they are all fun to drive, don't break the bank and are incredibly dependable. I was going to another dealer for a few years but once I discovered Hudson Valley VW I will never go anywhere else to purchase or lease a new VW. You should also know that they are not the most convenient to where I live; I drive an hour and a half to get there. They are that good!

mikew271

25 de feb. de 2013

Went to Hud Valley VW in Nov. of 2011 looking to buy a car. (Let me mention that I had owned two VW's prior to this visit, one purchased from Hudson Valley.) I asked the first Sales Rep that approached me what kind of discount he could offer. He said and I quote " We don't give discounts." It wasn't what he said, it was the way he said it. I said ok and left. I went to Miracle Ford and bought a car. I love VW's but will never own another.

ralibar

23 de feb. de 2013

I recently bought a certified 2008 Passat wagon at another dealership, but decided to bring it to HVVW, as i live locally.I came in without an appointment, but Carla told me they'd take my car right in.Thanks to Carla for her help and her smiling demeanor. Very impressive young lady.I'm looking forward to a continued relationship with the service dept. at HVVW.Steve Rust

mrbypass

20 de feb. de 2013

Melanie ensured me, that a computer check to determine why my vehicle was stalling would direct her team towards identifying the problem. When I arrived for service, my service writer made sure to clearly document all of my issues with our vehicle. This in my opinion is what laid out the ground work for the service technician to properly identify and repair our vehicle.

cac1942

10 de feb. de 2013

I am so glad I found Mindy and Scott. They helped me thru this whole transaction..I would recommed VW to anyone and everyone Thank You

Sailorff27

9 de feb. de 2013

I had a great experience at Hidson Valley VW! I didnt feel pressured at all or pushed around. Fran Fuchs was very Knowledgable about the cars. I would definatly recoment him and the dealership to anyone looking forward to buying a new car!

VWeurovandriver

7 de feb. de 2013

HVVW is where I take my car for service since 2005. As the car aged, (2001 model) maintenance became more important for my safety on the road and my piece of mind. I can honestly say that, over the years, my experience with this Service Dept. has always been excellent. My last visit was no exception: expert technical work done quickly and very helpful and friendly service advisors who took the time to explainin detail what is needed and what will be done. Many special thanks to Melanie Sullivan, for her extended help this time.Parts for my car, an older model, are not always readily available and I must mention the effort made by the team to locate and order a replacement for the old broken telescopic antenna, reviving my radio.It really gives me piece of mind knowing that the car passed a multi-point inspection and it is safe to drive. The most important reason for me to come to HVVW for service is my trust in the team, in their honesty and quality of their work.

eunakwon

7 de feb. de 2013

I live in New Jersey; my daughter is a student at Vassar College and her 2003 Volkswagen Jetta completely died in the parking lot at school. I had to coordinate towing, diagnosis and payment from afar. Jason was more than helpful in coordinating all aspects of our service. It was reassuring to have his kind and patient voice on the other end of the line.My daughter picked up her car on the day that it was promised and so far so good.Thank you very much for your help. I was nervous about straying outside our usual service routine (Princeton Volkswagen here in central New Jersey) but you guys have done a very nice job. Euna Kwon Brossman

forestguardian

7 de feb. de 2013

Needed coolant and an oil change. Got a pressure test to see why I was losing coolant. They rotated tires while I was there. They even washed my car! I took a really nice long walk with my dog in the forest behind the shop. Then it was done! in less than three hours and not much over 100 bucks. When we were indoors waiting, my labrador, Kahlua, eventually met everyone who worked there from sales and parts to service and mechanics and liked them all too. She is usually a great judge of competence and authenticity. The car runs and rides great and looks NEW.

jsc471

6 de feb. de 2013

I can never ever say enough wonderful things about Hudson Valley VW! I'm a repeat customer, having purchased two vehicles from them and they do all my service. I rolled in yesterday, unannounced, at the end of the day needing a bulb replaced and they got me right in and took care of me. I only wish there were more dedicated, friendly and caring employees out there in the auto industry. I will never go anywhere else! Thanks HVVW!

marysamccollum

3 de feb. de 2013

My experience at HV Volkswagon was excellent. From the moment I was introduced to Eric I had a good feeling about buying a car with him. He explained everything to me as we went through the process, he was friendly and easy to talk to. I felt confident knowing I made the right choice in purchasing a Volkswagon, as this was my first one. Once I met with Mindy, she walked me through all the steps with a warm and caring attitude. It was overall just a very quick and pleasant experience, and I know I will recommend HV Volkswagon to my friends and family in the future.

Ricktierney

3 de feb. de 2013

Took my car in right on time. Finished the work quickly. No charge for scheduled maintenance. And they even took the car to be washed when they were done!

jwegrzyn

31 de ene. de 2013

Hudson Valley VW is always very helpful when I call for service on my Jetta. I called on Tuesday and booked an appointment for an oil change on Wednesday. They took me right on time, the service took less than an hour. Melanie was very polite and courteous and explained the service performed and what would need to be done in the near future.

ypasual

31 de ene. de 2013

Very kind and courteous and helpful. I like VWs and Bunny and Mindy and Betty reminded me of the reason why. I also love the new 2013 commercial "mon" c'mon get happy.

bowjack

31 de ene. de 2013

Great service and customer service. Price for a part was steeper than anticipated. Two front mud flaps for $150 dollars is rather much. Other than that great experiance.

Michael Bee

30 de ene. de 2013

WOW!!! What an experience. I had red carpet treatment here at HVVW. Carla assited me with a service issue on my 2012 Tiguan (owned for less than 1 year with 5,ooo miles on it) that I leased from another dealer. Carla smiled and assured me the vehicle would be handled properly. After diagnosing the issue, she said they would need to keep the car for a period of time while waiting for parts. The 2 week turnaround time was handled well while I was provided with alternate transportation at no cost to me. This made my time without my Tiguan much easier. After I got my Tiguan back, I called VWoA to express my concern. They worked close with HVVW to further make my experience a positive one with a bit of extra compensation.This experience has left me very very happy. I cant stop talking about it to my friends, family, and clients. My wife told me that if I keep stopping strangers in the mall to tell them about my experience.... she is going to stay home or wait in the car.... but I can't help it. THANK YOU HUDSON VALLEY VW.mb

rmsinteriors

29 de ene. de 2013

It was snowing and I was driving home to NJ. My windshield wipers were horrible so I stopped in to get them changed. They were more than accommodating, they were wonderful.

bob.vanackooy

24 de ene. de 2013

The staff is very helpful and friendly. Carla was a pleasure to talk to as she got the information and eventually handled the payment. She even noted that my GTI was in line for a software update for my DSG transmission. Not a fan of the seats in the waiting room, but the service was first rate all the way. Even got my car cleaned on a sub freezing day.

rickGTI

20 de ene. de 2013

Hudson Valley VW's Service Department is FANTASTIC! The mechanics are outstanding. They always clearly explain the work performed and why it was necessary. The Service Coorindators are simply the best in the business. They bend over backwards make sure that every customer leaves truly satisfied. Plus they are super friendly, especially Melanie Sullivan! :)

spin1200

19 de ene. de 2013

The only dealership I think I will ever rate perfect. They make the whole process of buying a car so easy and quick. Eric Anderson truly went above and beyond for me. I never had that before with any dealership. Thank you for everything Hudson Valley VW!

gb12553

16 de ene. de 2013

The staff was extremely friendly and provided me with a great loaner which I really appreciated. It is a real pleasure doing business with them.

flhales

16 de ene. de 2013

My brand new vehicle had impression by back passenger rear well. also mil lamp went on. They addressed both things and all is good now.

NGarrell

14 de ene. de 2013

The service department is very thorough and although I am still in the warranty period where I do not have to pay for the service, they will replace a part if they feel it doesn't appear top notch. I love the fact that my car gets washed every time I bring it in.

Rubydkb

11 de ene. de 2013

quite nice that we are given a loaner car to go and visit family while we are waiting (since they live so close to the dealership). After having such a bad experience with the Staten Island Volkswagon dealership, we shopped around when buying our car. This was the dealership we chose and so we are very pleased to have our car serviced at the dealership we purchased our Passat.

Rebeccamaral

10 de ene. de 2013

Bunny was a great Sales Rep. We signed the deal and I drove off with the car the next day. Price was fair and the car is beautiful!!! Thanks Hudson Valley Volkswagon!!!

Gaye Mallet

8 de ene. de 2013

This was a 30 day check up on a new car. I like that I did not have to wait more than 45 minutes for my car.

alandon99

8 de ene. de 2013

Excellent Customer Service! I highly recommend this dealer over the other VW dealerships in the region. I had a very bad experience at Heart Volkswagen in Kingston -- the owner was specifically rude to me and later my husband - so much so that we were quite soured on the VW brand (and we were on our 4th VW!). Hudson Valley Volkswagen restored my faith - Thank you Versie!

nchryssikos

3 de ene. de 2013

Eric is a very caring and warm individual, putting the customer's needs first. I have already purchased three cars from Eric in the past two years and will not hesitate to buy additional cars from him and this dealership. I have and will continue to recommend him and HV Volkswagen to friends and family.

hreale

2 de ene. de 2013

Hudson Valley Volkswagen was a great dealer to lease a new car from. We felt very comfortable and attended to as soon as we walked into the door. The Staff of HVV were very friendly and attentive to our needs. We were thrilled that the exact car was able to be located and delivered to us in a timely manner. Bunny, our sales associate, also communicated with us on a regular basis and kept us well informed! Thank you for a great experience!

GaryFraske

29 de dic. de 2012

Service was great. I had a 1pm appointment. I got there about 12:45. They drove the car into the garage exactly at 1pm. They asked if I wanted a complimentary car wash: I said "yes". The car's service was finished by 2:15pm. The car was then taken to be washed. I don't know exactly when the car's wash was finished, because I was not notified that the car was ready to go. I discovered my car (running) and asked if the car was ready. The front desk seemed surprised that the car was finished. They tried to locate the keys (the keys were already in the car). She then tried to print out the receipt, but I reminded her that I had already received it when she first told me the car's service was finished.I admit that the service area was busy, but it seemed like a break-down in communication. I don't blame the front desk; it seems to me that no one notified her that a customer's car was finished and that it was left running. I drive from Saugerties to get my car service. I think for my next service I will go to Kingston.Let me re-iterate something though: this comment of mine should not be taken as if I will NEVER visit Hudson Valley Volkswagen. This is a very good dealership. I am EXTREMELY pleased with my 2012 Passat and still think it is the BEST car I have ever bought (over 40 years of purchasing new cars!). Volkswagen should be VERY PROUD of the product they have produced. I will be purchasing Volkswagen in the future!

skiboarddud

20 de dic. de 2012

Every time I go to this dealer i ask for them not to wash the car. Every time they wash the car. I have a huge scratch in the back bumper from them washing the car the first time i took it their. If i did not need the recall work i would not be using them as they care less about your specific requests.

Derektrivell

19 de dic. de 2012

Amazing crew. Very professional. Everything was fast, friendly and comfortable. I will be back for every oil in the future. I enjoy the fact that there are women in the service department. Especially for my wife when dealing with company.

baron2001

15 de dic. de 2012

Service was fast. Very fair price for tires and alignment. They didnt try to upsell me things the car didnt need, and got a few things covered under warranty. Will use this service department again.

Keith Cardish

14 de dic. de 2012

The entire process at Hudson valley VW was remarkable. I had been to several different dealerships (Not VW) ready to purchase a car, but left disappointed.Not the case here. Great Job! Very Pleased

Gaye Mallet

12 de dic. de 2012

Eric has great follow through, excellent knowledge, excellent orientation to the car, and is a pleasure to work with.Mindy, was quick and found us a great financing rate. She is also a delight to work with.

Johnny05

10 de dic. de 2012

Great diagnosis and repair. As friendly and easy as I've seen. I did not buy the car from them but they still welcomed me with open arms.

erica.bowers

10 de dic. de 2012

I walked in without an appointment and was out of there within 1 hour for my $20K mile service. Friendly employees and great waiting area.

SchmutzBoy

9 de dic. de 2012

I was going to visit my family when my rear tire on the left side just blew out. It was without warning with just about 4,000 miles on it. I have had the car 3 months. VW of Wappingers was great!They made sure we were okay as well as my pregnant wife. Both people behind the desk assured us they would take care of everything. We had a lovely brunch with my family, and when we were done the car was too. Just so we did not have to come back again they also did the service we were going to need in a couple of weeks. The best part of it all they did not charge us because of what we went through. A sense of commnuity is important to me. It is why I became a volunteer firefighter. It was nice to see these same values inherent in the service and treatment I was given at VW Wappingers. You have my business for the life of this car. Once again thank you for making a bad day go to good!Sincerely,A.J. SchenkmanAuthor and Volunteer Firefighter

bruce saunders

6 de dic. de 2012

Have had the vehicle serviced there a few times every time things were great. Done on time at a fair price and vehicle washed. Great job thanks agan will see you next service

wrightjg

5 de dic. de 2012

My VOLKSWAGEN TIGUAN was serviced in a very timely manner. The waiting area was very comfortable and the service staff provided me with an entirely stress free visit. Thank you.

jacatx

4 de dic. de 2012

Was good and fast service. Good oil filter and engine oil. Fill up brakefluid nad rotate tires, inspect hoses. Was good multi point check inspection for 30.000.00 mls.

jolar

4 de dic. de 2012

Just one issue. This dealership referred to my car as a Volkswagen Jetta. In fact is is a 2008 Volkswagen Rabbit hatchback. Other than that, the service was excellent.

sangieg_86

4 de dic. de 2012

They were effecicent and very helpful answering all our questions in a very kind way. Also very friendly. We would definetly do business there again.

billv

3 de dic. de 2012

My appointment was just for a snow tire swap and yet I still received the same great level of service as I would for scheduled maintenance. Melanie and Devin (the service technician) were a pleasure to work with.

mchalles

2 de dic. de 2012

The service was great. Scott found the car that we wanted.Scott was very friendly and took his time to answer all our questions. Mindy was great with the financing end of the deal. She explained everything to us and went through every detail. I will recommend Hudson valley Volkswagen to all my friends.

Actuloid

30 de nov. de 2012

This VW dealership is the best,,, there service is always trying to make it better,, they're friendly and personable... If you ever want to buy a VW ,, this is the place ,,, Hunter Barton is the man to see Paul

flhales

30 de nov. de 2012

My overall experience was very pleasant. Everyone did what was possible to accomodate my budget, likes, and to ensure my safety with a new car.

abmchip

27 de nov. de 2012

Seemless process. Felt comfortable throughout the sake. This is the second car we have purchased from this dealership. Would recommend this dealership to friends. Thanks again.

anseladams

27 de nov. de 2012

Fran and the rest of the team have helped my buying exp be as smooth as possible! Got a great price on a new car. Cant as for a better transaction then the one I had. This is the 2nd time I have purchased from Fran a stand up good guy!

JCGallegos

26 de nov. de 2012

Everyone was very friendly and helpful. We came looking for a new vehicle, the sales rep, Hunter was very helpful and patient giving us options that would work for us. We made the decision to purchase a certified pre-owned Jetta on Friday to be pick up on Saturday. When the vehicle went on "Sale" for the weekend as posted on the website,they honored the new price without any hassle. We appreciated their integrity and fairness. One thing though that we would like to mention in all fairness and honesty...the DMV charge had been worked into the original contract price/deal, but when Mindy reworked the contract for the new sale price she made a change and charged us extra for the DMV transfer. When we brought this to her attention she said she did not see that and would have to redo the paperwork, but then hesitating, she changed her mind and said that it did not apply to the new lower price and did include a DMV charge in addition to the price. Otherwise, our overall experience was very good.

potownrob

20 de nov. de 2012

I came in looking to lease a Jetta or Passat, and ended up getting a better deal financing a '12 CPO Jetta thanks to the help of Fran. I didn't think I could qualify for the financing for a $16000 car (which would've cost $21000 new), but Fran and Mindy showed me how I could qualify, and Mindy helped me to get approved for credit. Both are very nice, approachable and laid-back people and don't act like the typical car dealer sharks salivating over the customers (though they definitely wanted to sell me a car, but that's to be expected). I didn't get the best interest rate (don't have the best credit) but I still felt I was getting a good deal due to the car being a higher end model (Jetta SE) costing less than a new stripped down Jetta (with the 2.slow engine, no cruise control etc.), and the dealer made me feel like a valued customer. Fran showed me all of the features of the car, even ones I may never use, and he shared stories of his experience with VWs that could relate to my car. Very humble, down-to-earth and easy-going man and yes, he does have a good sense of humor too (and not overbearing at all). It seemed like I had known him forever. Fran and Mindy made the buying process painless and enjoyable and I look forward to visiting the dealer again. I also told them that a big part of the reason I chose Hudson Valley VW over other dealers (it was the first dealer I even looked at, to be honest here) was all the outstanding reviews on this review site.

Vwguy1245

18 de nov. de 2012

Everyone at the dealership was friendly and helpful. They got my car in quick and even offered a free car wash. The associated at Hudson valley Volkswagen are always top notch and very professional

awar8

15 de nov. de 2012

Incredible experience. No pressure to buy and a lot of patience with questions. My process dragged out for close to a year and I never felt pressure or annoyance. Great experience.

DMG0961

5 de nov. de 2012

We've had VWs for many years and have always been impressed with the quality of service provided at this location. Our son purchased a car from Eric a couple of months back and we felt that he was very honest and straight-forward, so when we decided to get a vehicle, we requested Eric and again found that he was a great person to work with, as was Mindy. In fact, all employees we have ever come in contact with at HV (past and present) have been courteous and professional.

mark clark 52

1 de nov. de 2012

mindy and hunter were knowledgable, pleasant, and I would highly recommend dealership. Hunter was not high pressured which I found elsewhere. He respected my option of choice. I felt Jetta is best buy compared to other vehicles.

Pd36ers

30 de oct. de 2012

I would definitely recommend.The Staff was excellent, very welcoming, and wonderful. My car was ready when I arrived. It was a pleasure. Both Bonnie and Hunter were very helpful.

Jeffrey Fishman

28 de oct. de 2012

I have never encountered anything but very friendly & professional service from all the associates at this dealership from the service dept. to the front reception desk, to the sales dept.

lisaargenio

27 de oct. de 2012

I was greeted with a friendly smile, did not have to wait longer than they said and was very happy with the overall service. The waiting area was very pleasant.

waltest

26 de oct. de 2012

Hello my experience at Hudson Valley VW is always a positive one. Melanie and her new staff are always top notch. I was disappointed to know that my usual service advisor Debbie is no longer there but Terrance provided outstanding customer service. It's the reason I keep coming back.

Manthonyjm

25 de oct. de 2012

Bunny assisted me in choosing a car that best suits me. She was very patient and also took the time to drive me from the dealership to my co singers house to finish the paper work.

khbrowning

25 de oct. de 2012

I was very pleased overall with the service provided, it was thorough, and everything was clearly explained to me. The cleanliness and pleasant atmosphere of the waiting area, and the friendliness of the staff were also notable.

tshort

22 de oct. de 2012

My wife and I went to the VW dealership in Wappingers, NY. We looked around the parking lot with no pressure. When we were ready we walked inside and were greeted by Bunny DiRoma. She was very nice and helpful. Not pushy or annoying but a REAL salesperson, down to earth and very good at her job. She took me for a test drive in 2 different models of VW I was interested in. She helped us run numbers which sealed the deal. Bunny then helped expedite the paperwork and passed it along to the finance department, who was very helpful and nice as well. We were able to pick up the car the next day. This is were Bunny helped show me all the options of the car and even set up my phone and music stations. I was very happy with my purchase.

amanda.ruddy.98

13 de oct. de 2012

My experience at Hudson Valley VW was wonderful. Fran and Mindy were so very helpful with answering all my questions. I'm very excited to be driving my 2010 Jetta TDi. I would highly recommend Hudson Valley VW, and now my parents are interested in buying their next vehicle from here!

armen

10 de oct. de 2012

As soon as I entered the dealership I felt safe, I've seen a lot of beautiful cars and I was immediately attracted to them.My husband and I were greeted very kindly by the receptionist, and the person who sold us the car Diroma Bunny has immediately confirmed the safety, the design of the car that I liked. She explained everything calmly and without pressure giving us variuos options for our need. Even when we went back in store to pick up the car she helped me to understand the features of the car. Overall experience with Bunny was great. Thank you very much, we both love the car, it's my first car and I am very exited to have such a beautiful, stable and safe car. Carmen & Egidio D'Alto

AnandBaichwal

9 de oct. de 2012

This car buying experience was very pleasant and conducted in an honest and friendly way.Also, the whole transaction was hassle free and conduct in a short period of time.

Bdawg525

6 de oct. de 2012

Great, quick, and friendly customer service. I have reccomended several others to this dealership based on the great customer service from both sales and service.

Jsalloum1

4 de oct. de 2012

Eric was great to deal with, very helpfull he explains the process before and after we leased the car. He did everything in his power to get us the best deal possible.

swensonop

2 de oct. de 2012

I have nothing but nice things to say about Melanie and the staff there. Nice, friendly, attentive, and communicative. The techs at HVVW accurately diagnosed the problem on the first try and re-did the work that was sloppily done the first and second time by another dealership. Thank you HV VW. Ive told 3 people so far that have VWs that its a great dealership. My wife may buy a Tiguan in the future and we know where we'd go to do it.

Drbcc2011

30 de sep. de 2012

My experience with Hudson Valley VW was great and always has been. I requested a loaner car which was always cleaned and ready to go. The work done to my CC was fixed on first visit.

mnap

23 de sep. de 2012

I appreciate HV VW having an open service department on Saturday even though I know it can be a hectic and busy day. Melissa was great in scheduling me an appointment which fit into my schedule and got me and out in a timely manner.

Lopes

21 de sep. de 2012

They were helpful in diagnosing the problem and arranged to have it fixed. Also gave me the option to get a loaner car so that I can go to work.

wunderman

20 de sep. de 2012

I worked with a cooperative salesman. I was quickly able to negotiate a fair price. The entire transaction was completed in a timely and professional manner.

mj910

20 de sep. de 2012

I have bought 4 new cars from this dealership. The sales department is terrific and the people in the service department could not be more attentive or professional. I will be returning for a 5 th VW from them when it is "time." most recently had a problem that was covered under warranty and it was fixed within one business day. If 6 stars were available, I'd give them 6!

vwnewbie

19 de sep. de 2012

Went in for my 1st service on my new to me '10 CC. They were replacing a piece of trim on the back window and clearing a Service now light. Dropped the car off with no problem, they even offered me a ride home. Never had that happen. Got a call a couple of hours later that the car was ready. Got home later and realized that the Service now message was still there, called customer service and they walked me thru how to clear the message. Great friendly service. I'm really glad I picked this dealership.

dooghansen

13 de sep. de 2012

I was very pleased with the service and customer care that was shown to me at this dealership. The two employees I worked with were both efficient and friendly, and they worked together well as a team. Would recommend to any one interested in a new car, great buying experience.

vwnewbie

13 de sep. de 2012

This was one of the best experiences I've ever encountered at a dealership. Fran was low key, laid back, and extremely knowledgeable. He answered all of my questions, and addressed all of my concerns. Mindy worked with me and my wife to get us the best rate on our loan she could. This is my 1st VW but after the experience at Hudson Valley I'm sure it won't be my last.

jkewley

13 de sep. de 2012

I've had many cars over the years; 1 Saab, 2 Audi's, 1 Porsche and many VW's 2 Jettas, 3 campers, 1 Thing. I always come back to VW for many reasons: they are fun to drive, they're reliable, they last, they look good and I have never had any major problems or issues with any of them but what I like the most about my 2011 SE besides the car is the dealership. Hudson Valley Volkswagen makes every step from shopping for, the purchase of, customer support and service a pleasurable experience. The service department provides the best experience I have ever enjoyed at any dealership for any make of car I've owned to date. I travel 60 miles for this experience even though there are other VW dealers much closer. These folks really care about you and your car, they even wash and clean your car inside and out before the turn your car back to you, which blows my mind. I have never had that little courtesy offered to me no matter which make I've owned before. They also provide free coffee and snacks as well as a clean and well appointed waiting room. It's the small stuff like that which will turn a one time customer into a loyal returning one.It had such an impact on me that I sent my daughter down to look for a new car after she had been turned off by other dealers. She had the same quality experience and ended up buying a new Jetta and loves it.These are the reasons that from now on Hudson Valley VW is my dealership.

VWjunk

12 de sep. de 2012

I have had to bring my car in for so many problems, I could write a book. We bring it in for immediately noticeable problems (shaking, vibrating, noises, recall issues) and service says, we could not replicate the issue so there is no problem. We pick up the car and it makes the noises as we are driving away from the dealership. And to find out what is happening you have to call again and again get told they will call you back and they never do, and that is when they answer the phone. I will never buy another VW. I would sell this one today, but it depreciated so drastically I owe more than it is worth.

muphinman04

11 de sep. de 2012

I had a problem whith a missing wheel lock. I called service and told me to come in 5 hrs earlier then my scheduled service appt. the mechcanic gave me a new lock and serviced the car right then.My experience with Hudson Valley VW from Eric Anderson (my salesman) to Debbie and her associates in service has been GREAT...so much so that I just purchased a second VW for my girlfriend. Thank you for everything, Paul Spence

jwegrzyn

7 de sep. de 2012

I am always pleased and satisfied with my service experience at Hudson Valley VW. They work quickly and are always concerned with my comfort while waiting and my satisfaction with the results.

pjo10

6 de sep. de 2012

Versey Walker was personable, knowledgeable and available. He was very easy to work with, and the overall experience was excellent. Recommend this dealer without reservation.

dawn.j.cowley

5 de sep. de 2012

A nice clean waiting area where I'm always greated with a smile,the staff is always helpful and everyone of them goes above and beyond what I expect. Thank you VW ..... great team work :)

chris.ungaro

31 de ago. de 2012

Hudson Valley VW has been by far the best dealership experience I have ever had. Hunter was a great sales person to deal with. He listened to what I was looking for, he was knowledgeable and had answers for all of my questions. Their service department has been very knowledgable on the cars and on what was to be performed and also knowledgable on the cars. I am a "car guy" so it is nice to talk to them because you can tell that they know their cars. The service area is clean and professional and they are prompt. I am always satisfied 100%.I totally reccomend them to anyone looking for a car. Great cars, Great service, Great people really top notch!

nise_100

30 de ago. de 2012

Thanks Eric for making this a wonderful buying experience. It was a smooth process, no sales pressure. I definitely recommend this dealership. It was also a pleasure meeting and speaking with Mindy. Thanks again.

mooseman1205

28 de ago. de 2012

I was very interested in getting the new Beetle,and Scott was very healpful and attentive through the whole process. I told him how much my budget was and he made it happen. Within a week I drove off in my new Beetle in the color I wanted a happy customer. Mindy was also very nice when I went in to handle all the final paperwork.Sincerely,Kim Pisano

HMKny

24 de ago. de 2012

I was very pleased with the dealership, especially the friendliness of all employees including my sales consultant and the financing personnel. I am pleased with the performance of my Jetta and look forward to many years of driving pleasure.

mnap

20 de ago. de 2012

My HVVW experience was EXCELLENT! I had did my homework on Jetta TDIs and wanted to take one for a test drive since it had been 10 years since my I had owned my previous TDI. Versie was superb, knew my time was limited, answered my questions point blank and made this one of the simplest car sales in my life. When I dealt with Mindy she respected me obtaining my own financing and was extremely honest and thorough in explaining my after sales options available to me. No pressure only honest up front information and left it for me to decide. That type of respect for my time and knowledge probably led more to me wanting to purchase extended programs knowing I was dealing with a honest business than any pressure sales or impending doom scenarios ever would. When it came time for delivery I have never seen a sales person so knowledgeable and thorough as Versie was to ensure I knew all the features of my new car, I was impressed. I am looking forward to working with their service department when the time comes as I feel comfortable in knowing that they too will be honest and up front in my cars needs. A few others in the auto industry could take lessons from Hudson Valley VW.

Techiapalmer

18 de ago. de 2012

Debbie was just fantastic, professional, and caring about us and our car. She went out of her way to help us. She is your gem!

ayengar

16 de ago. de 2012

It was a very pleasant experience to buy the car. Mr. Walker was very professinal, patient and knowledgable. Me and my wife did not feel any "sales pressure" normally encountered at car dealers. Mr. Walker continues to be very helpful even after the sale was finalized and the car was delivered. Please convey our sincere thanks and compliments to Mr. Walker.

rthew

15 de ago. de 2012

The level of information given on each vehicle looked at, both new and used, was key to my decision to purchase a "new" car with HVVW. The whole process start to finish was simple. Stopped at dealership and shopped,chose a car,exchanged info through Email and I was all set to pick up the car in my selected color and style. Which was located in exactly the time frame promised. Couldn't be happier.

heshamm

12 de ago. de 2012

This was a very nice experience , it went so easy only one visit to the dealer , i made a test drive for the car , then we worked through email to finish all the documents , then one last visit to pick the car

vinnye

11 de ago. de 2012

Scott made my car buying experience completely painless. I will definetly use Hudson Valley VW in the future. So far I am completely satisfied with my CC.

samallen26

9 de ago. de 2012

The entire Hudson Valley Volkswagen staff were extremely helpful, polite and friendly. From beginning to end, the entire team I worked with walked me through each step and made sure the transaction would be a smooth one. The email follow-ups, phone calls and even post phone calls were reassuring. As a third time, VW owner, working with Hudson Valley VW for the first time was seamless. I would highly recommend this dealership and will absolutely be a return customer.

srosenthal

9 de ago. de 2012

Service center very accomodating, ordered part right away and made appt for date to be recieved. Cleaned up car(broken window) and complimentary car was. Very friendly staff at the fron t desk of service (a female with long brown hair, curly "ish"), not sure of her name but she was so very personable, big smile, polite, etc- you do not come across this often. Overall great experience. Always have had pleasant experiences at HVVW.

ajsarch1

7 de ago. de 2012

Excellent 20,000 mile service, oil change, and inspection. Quick and easy to work with this dealer. Will definitely come again and recommend them highly

quentny

7 de ago. de 2012

Marty took the time to show me specifically what the problem was and explained everything to me in detail. Melanie provided the service under warranty.

tricia gugliotti

6 de ago. de 2012

Looking for a new car and found a great Jetta!!! Excellent work and very painless from beginning to end- and I didn't get stuck with pushy sales people!! Love it and the car.

dddixon1

6 de ago. de 2012

Hudson Valley had the vechile that I was looking for, and my salesperson and the staff made the entire process smooth and painless. Looking forward in a few years of getting another one from these guys!

asmith497

5 de ago. de 2012

returned for three month couresty check up - everyone was friendly and attentive - they will go to the extreme to accommodate the customer - they even washed and detailed my car at no charge.

GGreg

2 de ago. de 2012

Versie was very friendly and so was the rest of the staff. The dealership was impeccably clean. The price they gave me for my trade was very fair and the price I paid for the new car was a good won as well. There was no high pressure to purchase any other after-sale items either, although they were all recommended. I wouldnt have a problem recommending this dealership to friends and family.

mattmann58

1 de ago. de 2012

The service was great. The issue would be the time involved. I was there for a 30,000 mile service check and it took about an hour and a half. Figure that's a bit on the long side.

aplaudd

31 de jul. de 2012

I live an hour and a half away from this dealership. We stopped in one day on after a college visit in the area, found the Tiguan 2010 and spoke with Bunny DiRoma who was helpful, gracious, and understood all the reasons why we were interested in a VW ~ safety first!! We wound up leaving a deposit on the car, went home and did some research at more local dealerships. We couldnt find the exact vehicle and, we couldnt find another salesperson that we trusted more. We took TWO more trips north to Hudson Valley VW and ultimately purchased the Tiguan that my son cannot stop smiling about. We love it and we are so grateful to have worked with Bunny and then Mindy. I hope my son goes to school near there so that he can have it serviced there as well!!

koppenheimer

31 de jul. de 2012

Scott was very knowledgeable and friendly. He made the process of searching for and choosing a new car very comfortable. He was able to address any concerns that I had along the way.

carlaschauffler

31 de jul. de 2012

We were very pleased with both Bunny and Mindy. Both were easy to talk with and answer any questions we had. We had it in tha back of our minds to look at the VW "4 wheel" drives and were pleased with the tiguan. Bunny was straight forward and did not make us feel pressured at all. Mindy was informative and as well easy to talk to and answer any financial questiins. A good experience and would buy another VW from Hudson Valley VW.

LJT

28 de jul. de 2012

From the moment I entered the showroom at HVVW, I was treated with respect and good will. Both Bunny DiRoma and Mindy Nowik, the person I bought two previous Passats from, answered couldn't have been nicer. Bunny answered my questions, showed me two Jettas and compared the specs on the TDI and the gas models. I had not intended to purchase a car that day, but because of the service I received I did. And, I am happy I did!

lindalom

28 de jul. de 2012

Very professional and friendly dealership. Lots of inventory, very knowledgeable staff.Fran is what I consider an "honest" salesman, something I don't say lightly. This is the second car we bought from him, the first one new. Took all the time we needed with him, and was attentive to our every need and want. Follow up is excellent, and the minor concerns we have had have always been address quickly and to our satisfaction.The "closer" Mindy, the money person is professional and friendly and of course thorough. The lady at the front desk is a pleasure! Obviously I highly recommend Fran as a salesman, and to date the service people have been excellent, as the service its self!

Hockey Puck

27 de jul. de 2012

Although my requested service time was not available, Ashley was able to fit me in within the timeframe I had available. Much appreciated!!! Excellent Service!!!

BetseyR

24 de jul. de 2012

Clean, classy showroom, friendly staff, comfortable, good quality vehicles, the sales people do whatever they have to in order to make your experience with them a memorable one.

brinck

23 de jul. de 2012

Without a doubt, the best "car buying" experience I had throughout the Dutchess County area. Very professional team. Very knowledgeable about the product and very efficient at getting me the information I needed.

garybeacon

21 de jul. de 2012

I knew I was going to buy a car but I had no idea when I started the process that it was going to be a VW. I came in to Hudson Valley VW asking questions about when the new VW diesels would be coming out. Fran fielded my questions but since there was no official word on this he couldn't answer definitively on my first visit. Fran did however follow up via email and let me know that they would appear in the 2014 vehicles. At that point I didn't really want to wait that long especially if I could get a great deal on a 2 Door Golf TDI I saw sitting on their lot. After a bit of haggling involving both my trade and the Golf TDI we struck a deal and I drove home with a Golf TDI which I'm finding to be an absolute blast to drive and I'm shocked to be getting well above the EPA highway rating on my daily commute. The staff at Hudson Valley VW couldn't be friendlier and the car buying process was surprisingly smooth even with the bit of haggling that was done. Fahrvergnuegen is alive and well!!

wrightjg

16 de jul. de 2012

Vehicle was received and serviced in a very timely manner which allowed me to arrive at my next appointment on time. Bryanna Auth, my service advisor, made me feel very welcome and fully answered any questions I asked her.

Arlenep123

15 de jul. de 2012

Yes, both Bunny and Mindy were friendly and courteous and kept me informed of the status of my order. And I am extremely happy with the car I just purchased.

Steven Chickery

13 de jul. de 2012

My vehicle was late for a scheduled service and Brianna fit me in for an appt. Car was done on time, extra service was provided at no charge, all csr's in dept. were pleasant, friendly and helpful. Car was washed and placed in a very convenient area for pickup.Overall experience was much better than expected.Very happy with Hudson Valley VW.Steven Chickery

lemcgrew

8 de jul. de 2012

The new car buying process was low key, low pressure, honest and all around very pleasant. I felt respected, and Scott Curtis was professional and did not exhibit any of the typical "car salesman" behavior that I hate. I was very pleasantly surprised and would have bought a new car earlier if I knew it was going to be so low drama.

MDV

4 de jul. de 2012

friendly and helpful staff, mentioned upcoming inspection due. Tiguan in/out in reasonable time for front brakes. great to be able to use a coupon for the service.

BAlice

2 de jul. de 2012

This was my second visit to the dealership in Wappingers Falls and it was great yet again. The staff is very attentive and friendly. They are constantly keeping you updated on what is being done to your car and they are very prompt and efficient. I couldn't have been happier.

pough68

1 de jul. de 2012

I had an amazing experience. Beyond my expectations. Knowledgeable, kind, and caring of my needs for my vechicel. I spend more than ecnough time in my car. I purchased the perfect, great looking, comfortable vessel to travel through my time here. Thank you to the team especially Bunny!!!!!

Attycyclist

30 de jun. de 2012

$100 for an oil change? And then to chide me for the work done by another dealer? I will use this dealer only as a last resort

richunda

30 de jun. de 2012

Sincerity, great attitudes, and a desire to please along with a great deal on a new car is what Hunter, Mindy and Tom were able to provide, in the least amount of time that I have ever experienced, when buying a car. Everyone these days appreciates a straight forward approach during the sales process. We traveled over a hour for our second purchase from Hudson Valley VW precisely for the reasons stated above. Whoever is considering a VW, should make their first and only call to Hunter Barton. (845-298-4500).

pollien

30 de jun. de 2012

Called to schedule a 10K service, and was given an appointment for later that afternoon. Car was taken in immediately, and person at service desk told me I was due for an inspection the next month (a few days away). Asked if I wanted that done, too. After not too long a wait, both 10K service and inspection were done, and I was charged just $10 (for the NYS Inspection). Very satisfied with speed of getting car in and out, and being saved a second trip to dealer to take care of inspection the next month.

Charles Wood

29 de jun. de 2012

My new 2013 CC had a problem--check engine light went on after barely 200 miles. Brought it in after Hunter my sales guy made me an appointment. He got me in and out quickly, and Debbie from Service arranged a loaner car, then kept me updated daily while my car was diagnosed and fixed. Pleasant staff, comfortable environment.

vvincent

28 de jun. de 2012

I went for a test drive with Eric, loved the car and leased it the following week. Everyone at the dealership was very friendly and helpful. When I picked up the car Eric even introduced me to the girls at the service counter. I'm looking forward to a great 3 years.Thanks,

andycowley

28 de jun. de 2012

Stopped in (without needing an appointment) for my new Passat's first complimentary checkup (3 months after purchase) .. Service desk staff were friendly and prompt ... even tho' I didn't have an appointment and had a couple of issues that I wanted them to check out they got me in and out in around 30 mins which was great .... DEFINATELY heading back there for the annual service ...

hskoorb

28 de jun. de 2012

I brought my old Passat to be serviced, but it turned out to need over $4000 in repairs so I decided to replace it. I needed that to happen in very short order. It was late in the day, but due to the amazing organization of Bunny DiRoma it happened. I left by end of day with a used Jetta TDI station wagon in excellent condition -- exactly what I had been planning to buy in a few months. Bunny's great disposition and efficiency insured a painless transition.

NGarrell

27 de jun. de 2012

Everyone is very friendly and accommodating. My car is fairly new so I can't say too much about the service but the fact that they offer free maintenance for three years is stupendous. They seem to be very thorough.

clarke346

27 de jun. de 2012

This is the second VW I have bought at this dealership. I previously purchased the vehicles with the assistance of Ms. DiRoma and Ms. Nowik. In each instance, both were very helpful and especially professional. They are both very knowledgeable and took extra effort to make sure I understood every aspect of my purchase. I have referred a friend to the dealership and she also purchased a vehicle from VW with Ms. DiRoma and Ms. Nowik's help. I have had nothing but a positive experience at VW and look forward to many years of additional interaction with them.

AlexisCooper

27 de jun. de 2012

We always have a great experience with Hudson valley VW! Hunter has always been honest and helpful, and we love the quality of VW cars.

gcimms

27 de jun. de 2012

In and out with 0 hassle, car is wonderful and sale reps were extremely attentive and helpful! I know where I'm buying my next car. Thanks hudson valley vw!

Ellacarmela

26 de jun. de 2012

Absolutely!!! Great dealership, from sales to service I give it more than a ten. Everyone was extremely friendly and courtiouus . I would recommend dealership to everyone.

Barb VW

23 de jun. de 2012

Having had several Volkswagens in the past I was ready to experience them again. Hudson Valley Volkswagen and Bunny came highly recommended so I drove from Middletown to get my new Passat. Having never been there before I was very impressed with the atmosphere of the dealership, with the lady at the front desk (didn't get her name), Bunny and Mindy. Bunny took me for a test drive in a Passat and I was hooked. I really didn't need to drive far to know I was doing the right thing. Bunny took her time to show me the basics about the car and I'm still learning more about it. The "signing on the dotted line" part went very smoothly with Mindy, explaining each step along the way.I have showed my new car off to everyone at work and they're all very impressed and happy for me. Lots of change has been contributed to a future of good luck with my Passat (now affectionately named "Honey" in honor of the dark blue 1967 Beetle I had)Hudson Valley Volkswagen and Bunny will be recommended if anyone I know is interested in joining me in owning(or leasing) a new Volkswagen. Thank you all for your time and expertise.

lorimancini

16 de jun. de 2012

Eric and Mindy were professional, informative, helpful and friendly. The whole transaction was very easy. We would definitely recommend Hudson Valley to our friends and family.

cluelessmh

11 de jun. de 2012

Went in for my first checkup and it was easy and smooth sailing...They even went above and beyond when I asked if they could wash it too.

tara_dean

10 de jun. de 2012

I came in casually starting my car search and the staff were friendly, but not pushy and never brought to mind the image of the "used car salesman". It was a refreshing experience, particularly as it had been something I was not looking forward to. I ended up buying the one of the cars I had been eyeing and had a great overall experience - thanks Eric and Mindy!

KSlice87

10 de jun. de 2012

It was simple, walked in the door and asked for that I wanted. A few weeks later, with little haggling and plenty of great information from Fran, and I was off in my brand new R. Thanks to Fran, I knew everything there was to know about my R, and didn't have a single problem because of it.

eplimley

8 de jun. de 2012

I visited several dealerships (Honda, Toyota, Kia) not knowing exactly what I wanted to buy. I saw the car I wanted on the HVWV website and Bunny was friendly, not pushy and made herself available to me when I needed her. So far I've had a very positive experience.

erapark

7 de jun. de 2012

We had a flat tire, and had it replaced at Hudson Valley Volkswagen. The service is fast, and we are very satisfied. I will recommend this dealer for services.

tjm4330

3 de jun. de 2012

This VW dealership was great to work with, they made the transaction quick and painless, and the customer service is top notch. I would recommend them to anyone.

veracka85

3 de jun. de 2012

I actually had a downpayment on the same car at another dealer and removed that downpayment and did business instead with Hudson Valley volkswagon and here is why; the management. Dealing with Mindy was fantastic. She was professional, nice, thorough, and really walked me through the process every step of the way. when negotiating the trade in with Scott Curtis I liked that I did not have to go through the typical haggling with management. He simply got an approval from Mindy and then handled everything over the phone! This was the easiest buying process I have ever had! I would recommend Scott Curtis as a salesperson to anyone! Both scott and Mindy should be commended for their excellent customer service!!!!

danchris8

30 de may. de 2012

The service here is amazing and I will go to Eric Anderson every time. He was friendly, helpful, and knowledgeable. I would recommend this dealership and Eric to everyone.

propblast 13

30 de may. de 2012

Every service experience at Hudson Valley VW has been very comfortable and the staff has been very friendly. No problems, no pain! All service was performed on time. Service was performed correctly the first time. Loaner car was provided.

kk52

27 de may. de 2012

The people at Hudson Valley VW are wonderful. I'm just a little disappointed that even though I've had a car serviced by them for years I could not negotiate a price on my new car. There was no chance for a negotiation. Otherwise I love the car. Paid the price because it's the only VW dealer closeby.

Dhey

26 de may. de 2012

They are friendly helpful and very nice they also know what they are doing Would not go or buy a car from anywhere else Would love to work for a company like this Bravo!

deadibear

23 de may. de 2012

This is the second time I have purchased a new Vw from HVVW.However I have been with them since 2002. My first Vw was purchased at another dealer but brought it to HVVWFor service. I was extremely happy with the service and knowledge they posesed. I had never been treated that way at any car dealership and I was sold!!In 2004 I purchased my second Vw with the team at HVVW. The deal was seamless,The sales staff was the most knowledgeable and informative people I have ever worked withAnd my loyalty stayed true. Now it was time to get my wife into her own Vw and HVVW stepped upOnce again. The price was fantastic, the car I wanted was on the lot. I was able to complete the Entire deal in 4 days!! I was ready to buy but not in the position of need. I had a trade, got financingAnd felt great about every aspect of the sale. I would highly reccomand this dealer above allVw dealers. Not only are they a professional team they are great people and I never felt like a customer. I did feel like part of their family. Their loyalty to me as a customer either for service or purchase has Made me loyal to them for all my Vw needs. Parts, service or sales Hudson Valley Volkswagen WagonRises to the occasion and has always been there for me. I am once again a very very satisfied VW owner. Thank you all at HVVW for making my car buying experience so great! I look forward to my next purchaseOr visit to the dealership!! Thank you!! Garrett and Dana, Bethel N.Y.

eeonsmith

22 de may. de 2012

Fantastic dealer experience, from start to finish. Very well organized, knowledgeable, and friendly salesman (Hunter Barton). The finance process went smoothly, and my questions were answered immediately and thoroughly. My thanks to Hudson Valley Volkswagen for selling me a great car at a great price.

NGarrell

19 de may. de 2012

The dealer was fine. I didn't get an owner's manual which I just realized and have to wait until Monday to figure out some features.

tfitzpatric

17 de may. de 2012

The service department in this dealership is excellent. I always feel very taken care of, which is why I always have my vehicle serviced at Hudson Valley VW, rather than Heart VW, where I have purchased all of my vehicles.I wish I could say the same for my satisfaction with the VW brand itself. While the service personnel are excellent, I am unlikely to purchase a VW the next time I need to replace my vehicle. I have purchased three consecutive VW models in the last 10 years, on the strength of the make's reputation for being a solid, durable, dependable vehicle, and have had my vehicles religiously serviced at VW dealerships. However, with each vehicle purchased, there has been some nagging issue that repetitively wears out early. With my '04 Passat, the brakes repeatedly wore out in only 20,000 miles or so; yet my '02 Passat and '09 Jetta brake performance is normal, meaning it wasn't due to my braking style. My '09 Jetta has had engine difficulties, and yesterday came a shocker: my clutch is worn out at only 98,000 miles. I have been driving a standard shift for 10 years, and I don't 'ride the clutch', so I find that the clutch wearing out in only 3 years (and all highway miles) to be an unacceptable outcome. In addition, when a small-price part (like the shift pattern cap) fails, VW fails to make just that part available...it requires me to purchase the entire shift boot assembly at a cost of $190, which, to my mind, is gouging me into unnecessarily purchasing more than what is necessary in order to correct a minor (cosmetic) issue. It is evident to me that VW (as a company) rewards repeat customer loyalty with price-gouging.The extra expenses that owning these vehicles is making it no longer worthy of my loyalty. I will very likely choose a different make of vehicle the next time I purchase, on the hope that I will not be required to spend so much additional cash on maintenance. My lone regret is that, in the future, I will no longer be having my vehicle serviced by the fine professionals at this dealership.

brujan

15 de may. de 2012

They have always been very accommodating and friendly. I called that morning to see if I could get in for a service and there was no hesitation they said bring it right in.

CindyKrol

13 de may. de 2012

I had a great experience with this dealership and Eric Anderson. Mindy in the finance dept. was fabulous. the service dept also took care of the recalls on our 2003 Passat wagon and they were very courtious and quick.

jpungello

11 de may. de 2012

The employee's of Hudson Vally Volkswagen are more than helpful and very nice. My issue has absolutely nothing to do with the dealership. MY issue has to deal with the car. This is my first Volkswagen and will most likely be my last. The car is a 2010 jetta tdi. the car is only about 2.5 years old and my passenger door would not lock! I was visiting family in the bronx for 2 days with a door that wouldn't lock and I didn't even have a manual locking option! Lot's of people told me not to buy a Volkswagen because they have nothing but electrical issues.I have only owned the car for 5 months and it already had to be taken to the dealer for and electrical issue.I'm beginning to think what people say are true. IT is totally unacceptable for a 2 year old car to have door latching issues. I also own a 1994 mazda protege. That's almost 20years old!, and I've never had and issue with a door not locking.

sunita123

10 de may. de 2012

Upon arrival at Hudson Valley Volkswagen I was greeted promptly and curtiously.I had been to other VW Dealers where I was ignored. I was allowed to look around on my own, which is what I had requested to do, without a sales person hovering over me and making me feel pressured. Scott Curtis the sales person I dealt with was GREAT!!!! He paid attention to what I was interested in. He was very well informed on the VW and the different models available as well as the financing. He was attentive to all my questions and got me the information I needed promptly and accurately. He made the process of buying a new car very comfortable. When I went to pick up my new Jetta, he went over everything in the car and manual and made me feel very comfortable driving off the lot in my new Jetta. I would definitely return to Scott as well as highly recommend him to anyone looking for a Volkswagen.Thank you.

hudsonvalleybirder

9 de may. de 2012

Courteous, Prompt, and reliable service. Will use this dealership for service in the future and will more than likely purchase another vehicle from this dealership.

chriscolon

7 de may. de 2012

I recommend this dealer because of their superior customer service. I was allowed a reprieve of sorts in mileage and was not charged for an oil service that I should have actually paid for myself. That was very kind, and I really appreciate the financial help! Thanks, Melanie!

Eddiem

7 de may. de 2012

Bunny was very responsive, phone, email, always responded promptly. I showed up at 6pm on a Monday and was done by 7pm, including a test drive. Although I arrived 10 minutes before someone else who had a scheduled appointment, she didn't rush me through the process and took all the time that I needed to get comfortable with my car purchase. They didn't have any of the colors I wanted, but I proceeded anyway as that isn't that important after all, but alas,as an added bonus, on my way out of the finance office, the manager approached me to say that as I was doing paperwork Bunny had asked him to check the inventory of their related VW dealership and in doing so he found one of the colors I wanted, and arranged to have it delivered the next day. By Wednesday afternoon I was on my way home in my new Passat. Many thanks to Bunny and HV VW !!

ccoombsIII

7 de may. de 2012

The Service Desk person explained every thing to me. She is very knowlegable and knows how to treat people. I like that the waiting area has web access. I can be productive while waiting.

zazz19

6 de may. de 2012

Atmosphere was friendly, sales person was professional, knowledgable and friendly. Salesperson was able to answer all questions. I would highly recommend this dealership and this car to friends and family

jodie0878

5 de may. de 2012

Melanie was fabulous. Her warm smile and knowledge together bring the VW experience over and beyond. In a world where great customer service seems to be a thing of the past, Melanie was a breath of fresh air. To me, the front desk (in any situation) represents the establishment and what it stands for. To me, that particular VW, stands for warm, friendly, honest, willing, hardworking and dedication ...and I see that all in Melanie. Thank you for your help.However, not sure why this website needs my email address and I need to register to submit this. That is the only thing I'm not really too happy about. I am going to pray that they are not selling my information, which they didn't make clear that they don't in the privacy policy.

waltest

1 de may. de 2012

The service advisors Brianna and Debbie are always a pleasure to deal with. They understand my schedule and always get me in and out. They are always courteous and professional.

problematicbeats

30 de abr. de 2012

A very pleasant experience, Great staff. A quick and friendly purchase. Got the car I was looking for and I am very pleased with the service.

Colleen Dunning

29 de abr. de 2012

Bunny was great. She was very honest and straightforward. I have purchases many cars in the past and this was by far the easiest experience. Mindy in the finance department was great as well. Thanks ladies!!

r.antognini

29 de abr. de 2012

Very professional and friendly service. Fran helped me choosing the right car and the best method of payment for me. I like the waiting room with coffee (coffee is excellent, by the way).

Kafellegara

29 de abr. de 2012

They were ver helpful and they explained evverything in detail. Mindy and Bunny went out of there way to make sure everything went smoothly.overall everything was great.

jwegrzyn

26 de abr. de 2012

Very quick, thorough, efficient service at a reasonable price concerned about my time and distance coming to them. I travel over an hour to get to the dealer. Their rates are very reasonable as compared to other service places in my area.

robert kampf

25 de abr. de 2012

It is always a pleasure to appear for service for either one of my two VWs at Hudson Valley Volkswagon. Debbie and Brianne have always been the most delightful service representatives for us over the past several years. I have been using the Service Department since purchasing my 2006 Jetta and adding another 2010 Jetta. The mechanics do a great job--this time around I had the 120,000 service done, and my 2006 model now sounds as good, if not better, than the 2010! Of course, I added four new tires since the old ones were screaming for a change! The only setback for the day was when I requested a steak sandwich for lunch from Debbie when she went to lunch, she only brought me back a bag of candy! The good news is that the candy included two chocolate kisses--my favorite! Leave it to your star representative--she always makes things go well!!!

pamharrison

25 de abr. de 2012

Perfect experiences with sales department. Highly customer driven. Friendly. Professional. Values relationship built with customers.Experiences with service department left much to be desired. Nothing good to say about the service department staff, quality of work nor professionalism.Would highly recommend dealership for point of purchase but then servicing elsewhere.You asked for honest ... so there it is.

vtskihouse

19 de abr. de 2012

complete and conveinent. loaner car was a huge plus. I would reccomend this dealer for vw service no problems at all so far, service staff was efficient and kept me well informed

atsabor

18 de abr. de 2012

My purchase experience was a great one. Apart from the fact that I now have the car that I love, Bunny was exceptional during the transaction and has followed up with calls and emails to make sure that my new experience of my VW Tiguan continues to be a great one. I appreciate her work and everyone at Wappingers Falls Volkswagen. I'm grateful to Eric too for all that he did during the process.

brookl1959

15 de abr. de 2012

The most amazing service department on the planet. When you run into so much lack of quality almost everwhere it always is a pleasure to know that my 2001 Jetta is kept in top shape. They get me back and forth from Florida and keep me from running into trouble. Strange days when you expect lack of courtesy from service departments. If you ever want to review your faith in humanity get your car serviced at Volkswagen.

EricRebeccaClark

13 de abr. de 2012

This was our first experience with a VW dealer. We couldn't have asked for a better one! Bunny and Mindy were excellent! They were very efficient, friendly and knowledgeable. We felt very well taken care of and appreciate all of their help! Our new Jetta TDI is fabulous and so is the team at Hudson Valley Volkswagon!!

sbransfi

13 de abr. de 2012

The service associates take care of your car as though it were their own and are sure to give the car a complete inspection even when I visit for a simple oil change. The times that something needed replacing (recalled items, for example) the parts were ordered and appointments were taken care of in a few days. Their new Service Express program is also wonderful. This week, I found myself with a few free hours and I was able to bring my car in with no appointment. It makes taking care of the car that much easier.

Kcaz

12 de abr. de 2012

Eric is friendly, accessible and easy to work with. The dealership is clean, open and inviting. I was pleased with the ease of getting into my new vehicle and returned to HV VW because of the customer service I received with Eric last time and would do it again.

sabine_12550

12 de abr. de 2012

Our experience at Hudson Valley Volkswagen was the best ever. Scott was very professional and friendly. He answered all the questions we had. Very good service, thank you!

oldschool77

10 de abr. de 2012

Very good experience at this dealership...just wish i lived closer!First experience was the actual purchase of car. I drove nearly two hours and they were extremely helpful regarding my purchase, working with me regarding payments and my trade in as well as all other aspects of the sale. I purchased the car in the morning and by afternoon I was on my way home! Super work from top to bottom.Second experience was top notch. After noticeing I had a damaged oil pan (previous owner)the dealership took my car in, no questions asked and repaired the car in less then 90 minutes. Incredible. Although I have a dealer 1/2 mile from my house (this was 75 miles) I wouldn't hesitate to use them again if I needed to. Hudson Valley VW exceeeded my expectations and I am proud to have purchased my vehicle there. Was also given a free snack in the nice waiting room which was a small but nice touch.Don't hesitate to use this dealership...again, A+ top to bottom!Matt Holmgren2008 Passat Wagon 2.0T

Ricktierney

10 de abr. de 2012

I went in to get my wife's car serviced, and ended up buying a new Passat for myself. Hunter was able to effectively answer all my questions and demonstrate all the car's features. And Mindy made all of the paperwork seem effortless. Great selection, great prices, great people!

t.r.ryan

8 de abr. de 2012

very organised and they did not push you, and very pleasant, every visit has been great so far that is why i travel the distance

John T. Higgins

6 de abr. de 2012

Greatest dealership ever. The car was experiencing a problem with the door locks. They locked on their oun. This could have been a difficult problem, but not for this dealership.

artgroten

6 de abr. de 2012

This is the 5th or 6th car I've bought from HVVW. I am always well treated and they know who I am. Dealings are straightforward and competently handled.

sgorenjr

5 de abr. de 2012

this is my second purchase from Hudson Valley VW and the were just as great as the first time. Great car and a great dealership! THANK YOU!

jvnaylor

2 de abr. de 2012

I brought my 2011 Routan in for it's first service. I was greeted with exceptional service, and was even given a loaner car at no cost. A fabulous experience, will definitely return for future services.

LHorst

2 de abr. de 2012

After receiving a promotional email from Hudson Valley VW, I called to inquire about what cars were available and the fee. Originally not in the market for a new car, 2 days later I drove away in one! Hunter was easy going to deal with, up front, and expedited the whole process. Mindy did the same to make the sale a smooth transition. The whole experience was really great!Thanks !

krisboughton

30 de mar. de 2012

Service folks are always very friendly. Estimates are right in the ballpark...no big surprises when you pick up your car. My car was nice and clean when I picked it up. Can't ask for much more than that.

Joeu

30 de mar. de 2012

I came in to get a check engine light fixed and expected to bring the car in the following week. I was able to leave the car the same day to get repaired. Much to my surprise I received a call several hours later from a very pleasant and sincere Debbie telling my car was done.Thanks Hudson Valley Volkswagen!!!Joe

Bdawg525

24 de mar. de 2012

Pleasure to do business with. Nice, friendly, great knowledge of vehicles and explained how everything in the car worked on delIvery. I would definitely recommend th to others.

nikitasdavis

23 de mar. de 2012

Bunny DiRoma did a great job of staying in touch and gave me status updates throughout the process. My experience with her and Hudson Valley VW was just as great as it was back in 2009, which is the reason why I am a repeat customer.

Chris Lehrecke

21 de mar. de 2012

After having purchased my first jetta TDI from HudsonValley VW, and having a very good experience, I returned to buy my second.It was not a disappointment, because Bunny found me exactly what I was looking for very quickly, and the financing was done immediately by Mindy at a very low rate. No complaints, great service.

ykjjang

20 de mar. de 2012

I am using this dearshop since I bought my golf in here. I visited here to get 30,000 service. They are so experience about the car, they figure out what is the problem of my car when they hear the condition of car. Kind and friendly crews were explained the question and report and waiting time. You can enjoy the free wifi,coffee and snack while you are waiting the shop. And last time I used a pick up service. I was late the time when I wanted to pick up my company. But the driver kindly was waiting me. Awesome service and Friend dearshop. I recommand this dearshop is definetely good to go when you have a question or problem on your VW car.

tbr824

19 de mar. de 2012

After talking to all the VW dealerships in the area we decided to lease with Hudson Valley VW. The price on the lease was pretty much the same at all the dealerships but at Hudson Valley the people we dealt with were the major reason we leased from them. They were friendly,professional and gave us all the information we needed to make a decision without any pressure. We dealt with the Sales Manager, Business Manager and Salesman and all were extremely personable and truly nice people. I highly recommend this dealership.

minndee

18 de mar. de 2012

Walked in and was greeted with a smile, asked if we needed any help and what we were looing for. They were closing but still let us test drive and purchase a car. We were able to pick up our new car in less then 24 hours. Now that's great service! Fran was amazing. Anything we needed or had questions about, he was able to help.

madamshick

17 de mar. de 2012

Overall a fine experience. Melanie is one of the nicest and caring service reps I have met. She kept me up to date on the process and explained everything thoroughly.

amyhannes

17 de mar. de 2012

I stopped in for a quick bulb change and the Xpress Service was super quick, the woman behind the desk was very friendly and helpful, and suggested that they take care of the fuel-injection recall while I was there. I was in and out in 15 minutes.

dwinderbau

17 de mar. de 2012

Hunter and Mindy made the experience great! Very professional! From the moment I called, Hunter was very helpful and followed up. Mindy got the whole process done, quickly and in a friendly manner.

akgreier

14 de mar. de 2012

When I arrived for the express service at 8:15 am, I was told it should take no more than 45 minutes. After being told I needed to get service done that was done at previous visits (that was blamed on the computer system), and not being able to process my bill properly, I walked out at 10 am late for my next appt. I felt like I was being sold services I didn't need, and am still not sure if the bill was accurate.

VWdasher

10 de mar. de 2012

Got in and out for routine service. They were flexible with the time when my calendar wasn't. Internet and coffee is a really nice bonus. Can still do work while waiting.

jeandallos

4 de mar. de 2012

Fabulous buying experience!! Super friendly and accomodating!! Bunny was the first VW sales associate from numerous dealerships I contacted to call me back. Thank you! :)

WJL

4 de mar. de 2012

I researched the new car I wanted to buy (GTI) and considered the possibility of trading in my vehicle. I approached numerous VW dealerships (4 in person, 3 others via the internet): some were reasonable, others fit the public's perception of car dealers. Hudson Valley VW was the most professional, which ultimately is what brought me back. The customer orientation is real, resulting in a positive car-buying experience from the first test drive with Eric Anderson through the closing with Business Manager Mindy Nowik. Eric is obviously a fan of the marque: he was knowledgeable, thorough, and kept me informed throughout the process. No hard sell, nothing deceptive, simply eager to share information and hopefully achieve a satisfactory deal for both of us. I can honestly say it was a pleasure to do business with them.

Fwisnewski

3 de mar. de 2012

Melanie was extremely helpful and informative throughout the entire process. She was able to get me a loaner car on short notice and worked with me on setting a reasonable price. Even when when I was grilling her on what was wrong and why this or that needed to be done she was professional and pleasant. The service crew was knowledgeable and showed me the parts removed and explained the failures. Even though it cost me a lot of money (clutch and flywheel replacement) I'm happy. The car has never run better.

lizstrianese

29 de feb. de 2012

Bunny was very friendly and helpful. Showroom was impeccable and modern. Experience was terrific! They were able to get the exact car I wanted promptly without any difficulty.

jsc471

28 de feb. de 2012

This is my second time purchasing a CPO VW and as always, my experience at Hudson Valley Volkswagen was exceptional from purchasing to financing. I cannot begin to say enough positive things about the appearance of the dealership, the kindness of the staff from the moment you walk in and are greeted by the receptionist to the smoothness of the financing process and paperwork. Eric Anderson, Mindy Nowick and the entire service team at Hudson Valley VW are all Rockstars in my book!

jchianese

27 de feb. de 2012

The whole process from the first time II stepped inside the dealership was tremendous. Hunter answered all my questions in a professional manner and walked me through every step. Tom the manager was also super as was the finance person. I would and will be recommending this dealership to my friends.

1010.grace

26 de feb. de 2012

Excellent personalized attention and service. I am a repeat customer at Hudson Valley Volkswagon and Bunny has been my salesperson both times. The dealership is nice looking and organized as well. The receptionist is very friendly,curteous and promptly greets and directs customer to the correct office.

Dandan Lin

25 de feb. de 2012

Customer Service,Quality of Work,Friendliness and Overall Experience all are great! By the way,the special thing is pretty patience. And the is great.

runfan

25 de feb. de 2012

This was our first experience at a VW dealership, as well as our first time leasing a VW. Fran Fuchs was informative, helpful and the antithesis of the typical car salesman. It was an absolute pleasure dealing with him, as he took the extra time to listen to our needs and help us find the perfect vehicle for our family (a Passat). We never felt pressured or rushed, nor talked into any extras we didn't need or want. He was also respectful of our budget. Fran shared his personal experiences as a long-time VW owner, which we found helpful. Best of all, once our decision was made, he took time to show us every aspect of the car personally and invited us to call or stop in with any questions. Fran even followed up with us afterward to make sure all was going well. We wish more salespeople would take note of his friendly, laid-back approach. Even Mindy Nowik in the financing department was a delight to deal with and uber-professional. When making our decision to lease we visited many car dealerships along Route 9 and can undoubtedly say none of them were as polished and professional as VW.

DCaroNY

25 de feb. de 2012

Words fail me in describing the positive experiences I've had at Hudson Valley VW the last few years. I have purchased two vehicles from Eric, and I'm currently working on my third. He has always made the process as easy as possible, and even after shopping around quite a bit, I never find a lower price. The service department, which is usually the most feared area of a dealership, is a pleasure to deal with. They continually exceed my expectations, whether I'm calling with a question, getting scheduled maintenance done or having my transmission replaced. Tom is constantly checking in, even if he's just passing through the waiting area, to see how everything is going. I was lucky to find such a dedicated and trustworthy group of people.

sammy0s3

23 de feb. de 2012

Bunny was very nice and informative. I had a good test drive which really allowed me to get a good feel for the car. Bunny and the staff made the process very easy for me and got the process done quickly with no trouble.

stewart lee

22 de feb. de 2012

scottt could not have been more helpfulwith my needs,and found what i was looking for.scott called and said i think i have the car you want and he did.

track1579

22 de feb. de 2012

I highly recommend this dealership. We were treated with great respect during the whole process. All my questions were answered clearly regarding the car, options and the financial process. We needed some additional assistance with the financing and Mindy and Bunny were exceptionally helpful, patient, respectful and knowledgeable. Both Mindy and Bunny were extremely prompt and diligent in getting back to us and sending us information. They were both excellent in their service and communication during the entire process. Everyone at the dealership were friendly, helpful, and patient. We will definitely recommend Hudson Valley Volkswagen to all of our friends.

bookrr66

22 de feb. de 2012

the service was quick and clean no mess parts were installed corectly , freindly and helpful people clean enviroment waiting period did not seem long at all good experince all the way.

notes114

18 de feb. de 2012

A pleaseant experience. No hassles during the sales/leasing process. I would recommend this dealer to anyone looking to purchase a VW. The staff was pleaseant as well.

peterlastowski

17 de feb. de 2012

As always, the staff at Hudson Valley Volkswagen was very friendly and helpful. Ashley got my car right in for its oil change and informed me of computer updates that had to be done. She made sure to ask how much time I had and to get all of the updates done in the perfect amount of time. Before I left she made sure to point out when my next scheduled service will be. Great experience!

gfmueller813

11 de ene. de 2012

great sales people & office management To deal with.Would Buy Again. There Was no waiting And Deal Was Done In a short PeriodOf Time

ron071

30 de sep. de 2011

I'm a man of 76 years of age and have purchased MANY NEW AUTOMOBILES since the year 1958. My expectation level is a high one. I've bought vehicles from each end of the price spectrum, and have had sales / service contact with at least 35 new car dealers over the span described. My most recent new vehicle purchase was made at Hudson Valley Volkswagen, of Wappingers Falls, N.Y., and my new 2102 VW Passat TDI / SEL was delivered to me today ( 9/30/2011 ) in pristine condition, with my many extra requests performed as desired, and to perfection. My sales person was Mr. Hunter Barton, and a more friendly and solicitous gentleman would be very hard to find. Only two others in this field of new car sales ever approached this level of dedication to the satisfaction of customer needs and desires. I cannot praise Mr. Barton enough, and have commended him to Tom Van Duyne, the General Sales manager on repeated occasions. Tom was as supportive a sales GM as I could have hoped for. I was impressed greatly by the service I received Before the Sale, During the Purchase Process, and Upon Delivery of my beautiful new 2012 VW Passat TDI. I look forward to a very positive future relationship at this dealership for all of my service needs, and, of course, my next new car purchase at Hudson Valley Volkswagen.To say that I was delighted with this entire process and my new Passat TDI / SEL would be an understatement. KUDOS TO HUDSON VALLEY VOLKSWAGEN FOR A JOB WONDERFULLY DONE ON MY BEHALF.Ron Winer,Highland, N.Y.

hairyliver

8 de sep. de 2011

I've taken my GTI to this dealer for service since I purchased the car from them 4 years ago. So far, I've used them mainly for routine service and brakes. I make an appoitment, I bring it in, they take me right in and I'm out of there. No delays.

deadibear

5 de sep. de 2011

I went to Hudson valley VW for a problem with my 2004 passat wagon. no other VW dealer service team was able to find the problem with my vw climatronic system, but the team at Hudson valley VW was not only able to diagnose the problem but they fixed it right the first time!!! thank you so much Hudson Valley VW for making my VW Passat right again and the price was right too!! A big thank you to Debbie, Pier, and the wonderful service manager for your time. I will be back and also recommend you to all my friends! Garrett Newfield

popaverom

1 de sep. de 2011

I brought my Jetta in for problems I was having and she was awesome. Super nice and friendly and answered all of my questions. The girls that work in the service department are just the same! I can't express my love for them as much as I would like to. SUPER FRIENDLY! If you need work on your car, go see the girls in the service department!

Jo Ann Burns

30 de ago. de 2011

I bought my car in May 2011. The buying experience with Bunny was very easy. She was more than helpful, supportive, knowledgeable of the car and very accomadating. I brought it in for my 10000 mile oil change and also the service at the counter was very polite and friendly. At this point I could not be happier. Thank-you Jo Ann Burns

davep56

3 de jun. de 2011

The phone etiquette is the worst of any car dealership I have ever dealt with. They never answer the phone, you leave voice mail messages and they don't get returned. This is certainly the case for the Service Department, and I've had issues with Sales team also. They make excuses for everything instead of finding answers, such as there are only 2 people working in service today, the service guy doesn't speak good English, etc. It's like they have an excuse bag they use to answer questions concerns. They expect you to accept their lame excuses. This week I took my car back first thing Wednesday morning for a small scratch (which they tred to fix prior to the sale and didn't do a very good job). First off, my loaner car was not ready, I had to wait 20 or so minutes, making me late for work. They told me the car would be done by Friday, seems long for small scratch, but OK. called Friday, now car won't be ready until Monday. I'm told they're not happy with how it came out. Makes twice now that they have tried to fix it. So now I'm without my convertible for one of the nicest weekends so far this year. I will not deal with them in the future. And there is no way I would recommend them to anyone I know.