Larry B Whitworth

29 de ago. de 2015

This was a great experience for me. These folks made car buying a good process.

Lana Butler

25 de ago. de 2015

Everyone was friendly and i especially liked that they walked out to my car to show me what the problem was. Of course had i ever received the owners manual that was suppose to be ordered (still waiting on it), i would have know it was just a button that i needed to push and would not have had to get up early and sit in a waiting room for 4 hours. Otherwise, no problems.

Margaret T. Jordan

24 de ago. de 2015

The manager at the front desk was very polite and listened carefully as I explained the problem with the car. He explained and apologized for the time I would need to wait for a technician to check the problem and informed me that I would be promptly notified of the finding and cost of the repair. He did as promised. The technician did not find the problem, but the gentleman that was receiving the requests at the front office referred the problem to another technician that found the cause and received my permission to have the problem fixed. The manager at the front desk explained to me his concern that I had traveled more than fifty miles one way, nothing was found and the problem might occur again and I would be at a disadvantage. I thank him very much for having another technician to check my car and fix the problem. Had I left without having the problem fixed, I would feel very insecure driving my car and the problem would occur again. This would have been very costly and inconvenient for me. I thank the gentlemen at the front desk for his kindness, concern, and effort in getting my problem fixed.

LBL

3 de ago. de 2015

With the quality of service and attention I received, you would never have guessed that I did not purchase my car here! Very friendly & courteous customer service, clean facility, and work completed in a prompt and timely fashion.

L.Clark

3 de ago. de 2015

I have been a customer for several years. Answered all of my questions and provided great service as always!

Thomas F. Pope

23 de jul. de 2015

Excellent service writing staff. Hutchinson offers quick and timely repair of my vehicle.

Mae Sams

10 de jul. de 2015

Had probelm with vehicle starting on a Sunday. Dropped car off for service on Monday morningI was contacted after lunch stating my vehicle was ready to go and there was no charge. I thank them for taking care of my vehcile so quickly knowing it may have been something coverage under warranty

Johnnie Reese

13 de may. de 2015

had a scheduled oil change. and tire rotation, in and out in about an hour. Great!!!

Mary

3 de may. de 2015

Hutchinson Body shop did an excellent job repairing my vehicle after a one-car front end collision. The staff was polite and helpful, the repair restored my vehicle to the same look and color it had before the accident, and the vehicle was cleaned inside and out before being returned to me in a timely manner. Hutchinson also cooperated well with my insurance company.

Wayne Buchanan

8 de abr. de 2015

excellent service advisor. very helpfulyou need to change this form and not have a minimum character limit very frustrating to attempt to complete this survey and provide feedback

Stewart

14 de mar. de 2015

Routine initial maintenance and tire rotation but experience was very pleasant and trouble free. Your service representative, Michelle, was about the nicest young lady in a service position encountered in a long time.

first-time car buyer

13 de mar. de 2015

I recently bought a kia forte that I thought I was getting a good deal but I was pressured into getting rushed to sign paperwork. I was given no time to think about it. Now i am stuck with something i can't afford. Not to mention it has already started having problems with it only a week after purchase.

Bobby Taylor

10 de mar. de 2015

Service Advisors are very friendly and very easy to work with. Would recommend to anyone.

Bob Brandler

17 de feb. de 2015

Wonderful people to deal with. Fast and thorough.

George Hart

24 de ene. de 2015

Left my car there last Tuesday, received one phone call asking if we had ever had a problem with the battery, today is Saturday and have no idea what the status is This type delay in service would prevent a lot of people from purchasing a car from your dealership.

Cecile whitehead

20 de ene. de 2015

Very excellent in sales and serviceThey are also accommodating when there for any reason.I would recommend this dealership to my friends.

Rachel G. Archelus

5 de ene. de 2015

I called the dealership on Tuesday, December 24, 2014 regarding a problem with the power steering. I was given an appointment for Friday, December 26, 2014. I took my 2011 Buick Enclave for a diagnosis of the problem with the power steering.The problem was immediately diagnosed. The dealer was not able to repair the problem until Tuesday, December 30, 2014. Since I was visiting in the area for the holidays and had to leave, the problem was not resolved there. I returned to New Jersey without any safety issues. The problem is being repaired by the dealership in Union, NJ.The service department was courteous, friendly and helpful to the best of their ability, but could not accommodate my needs at that time.

Stacey

29 de dic. de 2014

Took my 2013 Cadillac in for service. They serviced my vehicle in a timely and professional manner and thoroughly explained what services were completed. Service Department was great, as always.

PorcelainDOll06

12 de dic. de 2014

Back in June 2014 I bought a Kia Optima new from Kia Hutchinson. Within two weeks one of the clips holding on a piece of the paneling broke. I went by on my lunch break to have them look at it but was told they couldn't because ALL of their mechanics were out to lunch. Today I had my car towed there using the roadside assistance due to a flat. When I hadn't received a call back in the time promised I called back to be told the reason they had not gotten to my car was because everyone else was in the 401K meeting. I will never again buy from or use their service department. I highly suggest you go elsewhere because once you buy the car they couldn't give a crap about you.

Sandra Andrews

11 de dic. de 2014

Recall repair was completed after part was received by dealership. The shuttle service was great and took me to work and picked me up that afternoon.Friendly,helpful staff. Loved the girls at the window.

Fred

8 de dic. de 2014

My vehicle was clean when I brought it in for service. It was not as clean after the service was completed.

John

8 de nov. de 2014

Great service and reps. I would recommend this dealer and service department to anyone.

Dr. Ronald K. Powell

18 de sep. de 2014

Recently GM recalled my 2014 GMC Acadia for a front seat safety belt anchor repair. I am a Counseling Psychologist and did not have adequate time to both see patients and have the repairs that GM was requiring. I called the Service department and talked with Debbie. She arranged for someone to pick up and return the vehicle after repairs. This type of service is why I continue to buy the class of vehicles I enjoy from Hutchinson. They always go beyond my expectations.

mary j. glover

17 de sep. de 2014

I was very pleased with the way everything was taken care of.

Bill Dunlop

10 de sep. de 2014

I live in Milledgeville ....an hour away . So, must temper experience accordingly .Other than the service was a bit more expensive than I was expecting , the only real complaint I have is when I would call to see if car was ready for pick-up , I would be placed on hold couple times for 15 minutes before I would hang up .It was like I was being avoided and all I wanted to know was is it time for me to drive an hour to Macon or not . If the car wasn't ready , just tell me so .when I was in front of the service technicians , they were very courteous and professional .You may want to look at staffing based on volume .

Bobby

29 de ago. de 2014

I get my Chevrolet Truck and Cadillac serviced there. Debbie Hay is my Service Adviser and is a lot of help. Good Service at a reasonable price. Oil changes and tire rotations are the same as the quick stop shops and they check on recalls or service bulletins.

Janet Sherrod

24 de ago. de 2014

Thanks for service with kind people.

Woody Powell

21 de ago. de 2014

Outstanding service.

Glenda

9 de jul. de 2014

Staff was friendly and very knowledgeable...the service was greatalways enjoy going to a clean and friendly facility..Thanks again....

Amber

6 de jul. de 2014

I totaled my 1 year old car and was looking for a new one. I think I went to every dealership in Macon and 1 in Warner Robins. Hutchinson was the only one that didn't make me want to pull my hair out. We new exactly the dollar amount we were willing to spend when we arrived. They understood, and helped us find the best car for our money. WE LOVE OUR HYUNDAI SONATA!! They were persistent, but NOT pushy. I will definitely go back.

El Binion

23 de jun. de 2014

Very professional and courteous employees. Work was done to my satisfaction and I love the vehicle I purchased and the process.

Glenda

2 de mar. de 2014

We were extremely pleased with our experience with Hutchinson Auto Mall. Everyone was very courteous and we feel we were given a very good deal.

Melissa Thompson

29 de sep. de 2013

Today my husband and I went to a number of dealerships car shopping. Our 4th stop was Hutchinson Auto Mall. I am so happy and so impressed! I wish I had come here first. Our salesman Randy Scott was welcoming and helpful without being pushy. He was a real gentleman and he answered all our questions clearly. The showroom was beautiful and very comfortable. We found the perfect car and got a really fair deal. I can't recommend them enough. Thank you Hutchinson's and thank you Randy.

Grandpa

26 de sep. de 2013

my family has grown quickly over the past few years and we finally decided that we needed an SUV. After shopping several dealerships in the Macon area , we chose Hutchinson Automall to purchase our new GMC Acadia. The service was friendly and they answered all my questions directly and honestly. We are extremly happy with our new vehicle and would gladly recommend Hutchinson GMC to anyone in middle Georgia.

MNSHURRICANE

22 de sep. de 2013

To start off, they just opened their new building but there is still obvious work that needs to be done to improve it. With that said, I was very happy with how everyone at the dealership treated me LIKE A PERSON NOT AN IDIOT! I went looking to replace my c300 Mercedes and figured I'd take a look at what Hutchinson had to offer. The sales person, Mikey, ended up directing me to an ATS which is kind of similar to the car I had. Mikey was very straightforward with the questions I asked and he made it clear right off the bat that he was new and that if he couldn't answer my questions, he asked for my understanding. I cannot reiterate the effect his honesty had on my whole experience. I wasn't looking to talk to a SALESPERSON I was looking to talk to a PERSON. At that point, I drove the car and was seriously not looking to buy that day but Mikey made me feel right. We even went to Baskin Robbins on the test drive! Long story short, Hutchinson, well Mikey, treated me well and that's all that matters in my eyes. I can't speak for others because that is certainly their experience which they felt but I left knowing that I was treated like a human being and ultimately purchased a car because of it.

BulldogMom

22 de sep. de 2013

After shopping all over the internet, we found the Escalade we were looking for at Hutchinson and the best part is the best price was advertised on the internet. We met the owner Forest Hutchinson who really went over our car in detail and was very nice to my family. We also really love that crazy guy on the radio. My kids think he is funny. The only thing I would recommend for this dealership is a refreshment area for the customers. I would also like to thank Albert Lumpkin, our sales person, for being so nice and helpful during and after the sale. We had a small problem come up with the Cadillac but Albert had it repaired right away at no charge. I will see you guys again when we buy our next car. Thank you!

Disappointed consumer

23 de ago. de 2013

My husband ans I went in to buy a new car they told us to our face what we could buy it for and then they went back on what they said. This was the manager of the Kia so that says a lot about Hutchinson. We are going to Kia mall of Georgia tomorrow. I will never deal with Hutchinson again. It seemed like a scam the entire time.

John Coar

27 de jun. de 2013

I had my vehicle towed over to the service department and my insurance company had them to wait beginning repairs until they had an appraisal performed on the vehicle. I was informed by the damage appraiser of what the issue was and given an estimate of what the cost would be for the repairs to be done. The service department charged me to repeat to me what the insurance company already stated the issue was, I wanted to get the repairs done and approved the repairs to be done there. Later that evening, based on the service department's listed hours of operation, I called back to ask that repairs be delayed(left a voice message that was neither returned or acknowledged) and did the same in the morning. When I had the opportunity to speak with a costumer service representative, she informed me of the diagnostic fee(to which I had no issue) and said that she was going to check on any other fees that would apply but upon putting me on hold and asking if she could call me back, I didn't get a clear answer before arriving there to have my vehicle moved to another shop. The total balance had a freight(transporting the part) fee and a restocking fee, the latter I gather b/c of having to order the part; my issue with the fee is that there will certainly be other vehicles with the same year make and model that will come in to have their radiator fixed and I think paying to have it put back onto a shelf is outrageous. I feel that the communication lapse and what I feel are hidden fees made this experience one that I wouldn't want to repeat and would recommend not having anyone else repeat either.

Unclear on fees

26 de jun. de 2013

I had my vehicle towed over to the service department and my insurance company had them to wait beginning repairs until they had an appraisal performed on the vehicle. I was informed by the damage appraiser of what the issue was and given an estimate of what the cost would be for the repairs to be done. The service department charged me to repeat to me what the insurance company already stated the issue was, I wanted to get the repairs done and approved the repairs to be done there. Later that evening, based on the service department's listed hours of operation, I called back to ask that repairs be delayed(left a voice message that was neither returned or acknowledged) and did the same in the morning. When I had the opportunity to speak with a costumer service representative, she informed me of the diagnostic fee(to which I had no issue) and said that she was going to check on any other fees that would apply but upon putting me on hold and asking if she could call me back, I didn't get a clear answer before arriving there to have my vehicle moved to another shop. The total balance had a freight(transporting the part) fee and a restocking fee, the latter I gather b/c of having to order the part; my issue with the fee is that there will certainly be other vehicles with the same year make and model that will come in to have their radiator fixed and I think paying to have it put back onto a shelf is outrageous. I feel that the communication lapse and what I feel are hidden fees made this experience one that I wouldn't want to repeat and would recommend not having anyone else repeat either.

looking around

22 de oct. de 2012

I went to this dealership to shop for a small suv. I was shown several vehicles. I am still shopping around to compare prices. The overall experience was a good one. I will consider making a purchase from this dealership

dishonest people hater

21 de jun. de 2012

Received a call from owner of Hutchinson today about the review I posted. Owner claims I was bashing the dealership. So I told him that I explained what happened end of story. I guess because I didn't mention in my review all of the accommodations they offered me like to tow the vehicle to another destination and that they offered to cut the cost and gave me a loaner vehicle(which they told me when I asked for one that they don't have loaner vehicles, but gave me one after I had posted my review)he felt like they had done alot to accomodate my needs. So he told me they do not want to fix my car and to come get my car today by 6pm or they will starting charging me for it being on their property and they will send the parts they ordered back. The truth hurts!

dishonest people hater

19 de jun. de 2012

Purchase a used 2011 Kia Sorento June 2011. I will be honest by saying we did not thoroughly inspect vehicle before purchasing which is my mistake. So we get the vehicle home and find out that the front bumper and grill had damager to the vehicle. So when we call back to discuss the damage of course we were told that we purchased the vehicle as is and we will have to pay for repairs. Our mistake we should have done a better job of looking over the vehicle. June 15th, 2012 after my wife had left for work, I noticed a puddle of fluid in our garage so I called my wife to tell her to be careful because i think the radiator is leaking. So we didn't drive the car all weekend. Took to Hutchinson of macon monday morning to get it look at since we had a 75,000 mile warranty. Received a call around lunch saying that the radiator had been damaged and that it would cost $1000 to repair. The service rep stated that the accident caused the damage and therefor it not covered under the manufactures warranty. I explained to her that the car was purchased that way and we didn't damage the vehicle. I even got the sales rep that sold me the car to explain that damage was on the front end was not caused by us. Well come to find out, the radiator had been damaged and welded with some type of adhesive to stop the leak. So basically we purchased a used car with faulty radiator and Hutchinson still would not fix it at no cost. They stated that there is no proof that the vehicle was sold to me this way. After getting the rep that sold me the car involved they reduced it to half price. So now I have to pay for a radiator that was faulty when i purchased the car. So that means the car did not have an inspection before is was sold or it did have an inspection and they did a quick fix to sell it to me. On top of that, I left my car with them today and they told me it will be thursday until they can get it back to me. So I asked for a car to use while my car was being repaired and guess what "they don't provide loaner cars! So i have my child's car seat with me in my office trying to think of a way to get my daughter from daycare today and get back and forth to work. Way to go HUTCHINSON! You just made the top number 1 dealerships not to buy from! I am telling anyone, beware of purchasing anything from Hutchinson. They will get your MONEY one way or the other GUARANTEE THAT!