johnhfairport

24 de sep. de 2016

Brendan Hulbert is our guy! He is courteous, well mannered, well spoken, knowledgeable, efficient. Just what one hopes for in a professional. Kudos as well to the Finance Dept. Ashley and Ken were great. The Ide experience has been above and beyond my expectations. Easy and fun - as promised on TV.

Allison Fleming

18 de sep. de 2016

I had an exceptional experience trading in my Fit for a new 2016 CR-V in September. The whole process was made seamless through the assistance from Roberto and Melinda. Even during a busy sales time, I never had to wait and never felt rushed about making such an important decision.

DiamondGirl

10 de sep. de 2016

I had a positive experience at Dick Ide Honda...once again. I have purchased 2+ vehicles and always felt they were knowledgeable and fair. This time Gerry L. was friendly and helpful. He had a thorough knowledge of the vehicle I was inquiring about. He listened well and understood my need. Also must mention I truly felt there was no pressure to buy. The dealership was very clean, restrooms included! I would highly recommend Dick Ide Honda to my family and friends

car7699

10 de sep. de 2016

I recently purchased a new vehicle with Ide Honda! I had my best car buying experience ever! The customer service team was honest, patient, low-pressure, and generous. I truly felt like my best interest was at heart. Every employee took the time to walk me through every step of the way. I highly recommend this dealership to anyone who is looking for a new or used vehicle!

Disneyelsa2

6 de sep. de 2016

I had an exceptional experience at this dealership. I usually dred getting a new car but our sales person Brendan Hulbert made it a nice experience.

Mason Bailey

5 de sep. de 2016

Best experience i have ever had buying a car and dealing with the sales staff. such a smooth and easy transaction. WILL recommend to family and friends.

melvin

3 de sep. de 2016

We have owned or leased a number of automobiles from Ide Honda and can affirm that Honda produces a superior product. We can also attest that Ide Honda's customer service is second to none. We have never felt pressured to make a purchase or lease. Brad Constantinople and Roberto Galante have been mindful of our budget and have been a pleasure to work with. The same can be said for the folks in the Service Department. Mark Frey and Jim Milella have been very accommodating and honest in regard to maintaining our vehicles. On occasion, We have taken a car in for a service and was told it wasn't necessary. Ide Honda has more than earned our business, they have earned our trust! Ide Honda is great! Thanks Brad, Roberto, Mark and Jim!

diane

1 de sep. de 2016

Incredible on all levels! Fromm the time we walked in the door, to the entire purchasing process! Thank you Gerry and Roberto, for making my daughter's first car buying experience nothing but fabulous!They talked directly to her, which I loved and did not leave out any of the extra little special things they covered. Blue tooth, the importance of being a new driver, anything is fixable, a mini kit to clean the car, even a balloon and congratulations sign at pick up!the car is great! I have already told several people about them and how they make buying a car so much fun, the way it should be! :-)

RJLane71

31 de ago. de 2016

I had looked at many new and used vehicles (not Hondas) at 4 other locations that were much closer to my home. After searching the internet, I decided to ride out to Ide. From the moment I pulled in the parking lot, I felt invited. After test driving two vehicles, and discussing many others, I knew I was going to purchase my next vehicle here. I took the weekend to contemplate my options and decide what was best for me. The staff was respectful, not at all pushy or forceful. I sat down with Alex P. and he gave me his undivided attention - explaining all of my options between new and used, leasing or buying - how it would all play out in the end. He was absolutely fantastic. He allowed me to ask questions and change my mind ten times. He never made me feel like a pain in the butt. I am completely satisfied with my purchase and more satisfied knowing I left the dealership with peace of mind. No questions or concerns. Alex was extremely thorough from point A to point Z. I would also like to compliment the financial department that also sat with me and was just as clear. Being a single mom of two with one income, they gave me the information I needed to make a confident, knowledgable decision. Thank you Alex!!!!! Kudos to Ide!

rcm21952

29 de ago. de 2016

When I when to see Melinda all I was looking for was numbers to see what my trade in was worth and was interest I was going to get on my loan. Melinda showed me the numbers and never once said to me that I should buy the car just ask me what I though and it was what I was looking for and told her that I was impress and where do I sign

CLT

27 de ago. de 2016

You giys are right down the road so the location is really convenient. Beyond that, each time we have visited we have been greeted in a friendly manner. Our questions were always answered with an explanation that made sense. Additionally, we really appreciated the follow up call after we made our purchase!

Logue1265

26 de ago. de 2016

Our experience was amazing and Brad Constantino exceeded our expectations!! The staff took their time and I would recommend Ide Honda to anyone. We found our new dealership!

Lisa Selden

22 de ago. de 2016

Our experience with Ide Honda was pleasant and we were thrilled with how good the customer service was. Our dealer was Rick Damico and he felt like a friend rather than a dealer.

Nancy82216

22 de ago. de 2016

I had a great experience at Ide Honda. I'm not a fan of car shopping, and there was absolutely no pressure from the dealer/salesperson. I think it's partly because the brand speaks for itself. I'm new to Honda and bought a CRV and I'm hooked! I wouldn't hesitate to buy my next vehicle from them. My husband was so pleased by the experience, he is considering Honda as well.

PLDarrow

21 de ago. de 2016

We have taken in our 2014 Honda vehicles for both routine and special service over the years. We have found Russ Vandewall to be always helpful, friendly, and willing to go the extra mile to help. Given our experience with Russ as well as with Mark Frey and Brad Costantino, we cannot imagine going anywhere else for vehicle purchases or service. Way to go, guys!

RelievedOwner

18 de ago. de 2016

Brandon (sales dept) was terrific; extremely patient, very sensitive to my hesitations/concerns, great at finding the answers to all my questions, and totally up front and honest throughout. I never felt rushed, or like I was being fast talked into anything. He and the team were very supportive when surprising bad news regarding my trade-in appeared, and they bent over backward to help me resolve an issue with its title. I'm a single woman; senior citizen; nervous about the whole process; VERY relieved and grateful that this was overall a great buying experience.Unfortunately, while driving off the lot an airbag light appeared on the dash; when it stayed on for several days I found it in the manual and learned it indicates a problem. Jake (service dept) was absolutely wonderful setting up an appointment at my convenience and even offering to drive me to work while the problem was being resolved... now let's see if that 6 mo warranty takes care of whatever is wrong for no charge!

Kgresko

18 de ago. de 2016

Idea Honda was such an amazing experience. Service, customer service representatives and the time they took should be commemded. It was no hassle and zero pressure.

DG Penfield

7 de ago. de 2016

I arrived at my scheduled service appointment expecting to drop my car off and walk home to complete a full Saturday of activities then figure a way back to Dick Ide toward the afternoon to get my car back. Jim Milella looked at his schedule and stated he should be able to complete the service in just over an hour if I wanted to stay and relax in the excellent service center waiting room. I stayed at the shop just over an hour and was back on my way. I thank Jim for his continued friendly, honest, and consistent Customer Service every time. We take our cars in for service to Dick Ide. We have purchased 3 cars from Dick Ide over the years and will continue to buy cars and service from Dick Ide because of people like Jim. -DG Penfield

dcb9

27 de jul. de 2016

Best car buying experience ever. Had a 9:00 a.m. appointment, test drove and purchased the car by 10:30 a.m. picked up new car at 4:00 p.m. same day. Melinda Pagliuso was very knowledgeable, polite and professional. I would highly recommend her to anyone looking for a vehicle. 2nd car from this dealer. Will definitely return for next vehicle.

socheata sem

27 de jul. de 2016

Scott was a terrific salesman, couldnt ask for better! Purchased a certified used honda pilot touring which is perfect for my growing family. I would definitely recommend him to friends and family.

mbarone

26 de jul. de 2016

I typically dread the car buying process and always worrying I am going to get an annoying salesman. Last week while looking for a Honda, I went to Ide Honda and had an incredible experience. Will Galliher was straight-forward, helpful and great to work with. I would buy another car from him without question! If you are looking for a car go to Ide and ask for Will!

tmend56

26 de jul. de 2016

My husband and I went in knowing exactly what we wanted, which Ide Honda had in stock, ready to go. When it came to making the deal, we were told we would get 0.9% financing over 60 months, and that we would get $500 in rebates because my husband graduated less than 2 years ago. The salesman gave us the 0.9% rate, even went in the back to "talk to finance" (to be sure that my husband qualified for the $500 rebate) and told him that he would indeed qualify for the rebate. All of this just to get my husband in with the finance department for them to say, "Oh, by the way, it's not 0.9%, it's 1.9%. And it's not over 60 months, it's over 36. And oh, by the way, you don't qualify for the $500 off." The salesman is a representative of Ide Honda, is he not? What he offers should be honored when you get to the finance department, ready to sign away tens of thousands of dollars and commit to payments for the next several years. The woman in finance became defensive and incredibly rude when we brought up these very valid points. It all seemed very manipulative and pompous. Sort of like, "We don't need your business. If it's not you, it will be some other sucker." Protect yourselves and your finances.... do NOT shop at Ide Honda. (FYI- we walked into Garber Honda, told them exactly what we wanted...car, price, financing, etc. and were in and out in less than an hour!)

happycustomer

25 de jul. de 2016

For the first time, I brought my car in for service at Ide Honda. As I sat waiting, I listened to the service representatives talking to each customer. They were warm and courteous. I was impressed with the great service, honesty and professionalism I received by Russ. He answered by questions without hesitation. Russ gave me the confidence that I made the right decision in choosing Ide Honda for a car. I will be a Ide Honda customer for life. Besides the great service, I have a great car too.

2ndcrv

21 de jul. de 2016

Whole process was smooth and hassle free. Thanks to all. From the first text to the final sales everything went very smoothly. Great job to all.

Lottie

20 de jul. de 2016

We were advised to go to Ide to look for used cars because they are known for selling well looked after used cars. We were greeted by Scott Marinelli and he helped us look at our options and found the perfect car for us. He was friendly, knowledgable, and obviously loves cars. What a pleasure to meet with such a fine young man. We are very pleased with our purchase and the treatment we received.

Mrs G.

20 de jul. de 2016

The process was super smooth & easy! I had a great experience from start to finish. Leigh Quackenbush is my go to Honda sales guy! Ultimate professionals there at Ide Honda.

JRief

7 de jul. de 2016

I had come to Ide from a family recommendation after totaling my Mazda. I agreed to a quote for an HRV, made a payment, and within 24 hours, was called and informed my payment was going to be higher. So why did I write a check for something different? After leaving voicemail after voicemail, I finally got a call back and told Ashley I would not be going through with the deal. I asked for my money back and was told it takes 7-10 days. You better believe if that check isn't at my home on the 10th day, there's going to be bigger issues. Horrible financing department, how does a company function without returning people's xxxx phone calls. Absolutely ridiculous. Ended up buying a Mazda from Marketplace Mazda without ANY b.s. My salesman Will, finally got in touch with me about 4 days after all of this went down, I emailed him back explaining my frustration, and never received an email back. Would NEVER recommend this place to anyone unless you plan on getting jerked around and not having people answer your calls. Unless you physically walk in there, expect nothing.

RussS.mid

29 de jun. de 2016

My family had leased a CRV from Dick Ide the previous year and had a great experience. I went in to buy an Accord this year and had an equally great experience. Will Galliher helped set me up with an Accord that met my needs and dealt with me in a professional and friendly manner. He helped me get the deal I was looking for on my trade in and for the car I chose. He and Adam Weil from finance helped me get the car payment that met my budget.

relieved customer

27 de jun. de 2016

It was a pleasure to work with Rick Damico. He is knowledgeable, helpful, congenial, and available for questions and concerns about purchasing a new car!

Paul J St Denis

22 de jun. de 2016

I needed to turn in my lease early, and contacted Rick. He was able to get me into a new lease with the price I needed!

KHC

19 de jun. de 2016

LOVE THEM! Especially Brad Constantino, along with Ken and Adam in Finance! Once again they went above and beyond to get me a great car! I feel like family every time I come into Ide Honda, whether it is for service, sales, or I refer someone to them! I will continue to lease and buy my vehicles from Ide and Brad Constantino! The oil changes and roadside assistance is a great plus as well!

gratefulcustomer

17 de jun. de 2016

I rely on my personal vehicle for the work that I do, and found myself in need of a new tire ASAP in the midst of my work day...from my initial call to the service department to ask how fast this could happen (Amber), to arriving at the desk (Linda), to my check out (Kalie), I was provided the best customer service and understanding of my predicament that I have ever experienced with any service department thus far. A special thank you to Linda and Amber for setting me up with a loaner vehicle and getting me back on the road to make it to my appointments while my tire was replaced! These ladies deserve sincere recognition for their compassion and customer service!

CandC

11 de jun. de 2016

We were in the market for a new or slightly used CRV, saw what we wanted in the Ide website, and with the help of Joe Preteroti, quickly test drove, discussed, and settled on a price. Straight talk, no gimmicks, no upsells. Traded in a 10 year old Odyssey that came from Ide. Smooth sailing through DMV, insurance, and financing, with additional help from Ashley Pierce. Car was ready when promised. Overall, hassle-free experience with good follow-up, and exactly what we expected and hoped for. Would highly recommend to others.

finfan99

8 de jun. de 2016

Last minute change in the monthly payment supposedly was an honest mistake. The final payment was ~ $20 more/monthly than what was initially quoted to me. (this had nothing to do with any extended wear plan, etc) The financing guy made a mistake that I ended up paying for even though the sales guy said nothing would change (after the discrepancy was discovered). Love the car but the whole experience was sullied by this nonsense and has left a nasty aftertaste. Apparently Dick Ide don't doesnt make it a practice of providing copies of the paperwork of the deal until is closed. If this documentation had been provided this mess would have been avoided. Buyer beware and get copies of your paperwork prior to closing so you know what you're getting into.

esawyer1

28 de may. de 2016

Bought our second Honda here and will no doubt buy our next here as well. No pressure, pleasent atmosphere, knowledgable people. They found a car that met our needs and wants quickly.

Karen B

19 de may. de 2016

My husband has purchased from Ide Honda in the past but this was my first purchase. Excellent is what I'd say about everything! I walked in the lobby and the receptionist was friendly and helpful, She got me a sales representative in less than a minute. Brendan is awesome! He truly made my car buying experience a pleasure! He is very easy to talk to, helpful and really listened to what I wanted on my first visit. He explained the car's features, showed me several cars and colors and went with me for a test drive. He called me back to follow up with available cars that fit my requirements so I went back to see him. We added features, finalized the paperwork, and worked out the financing with no stress involved. I love my new car!!!

saratogaborne

19 de may. de 2016

We have been Ide Honda customers since 1991. We just worked with Melinda Pagliuso when purchasing our 4th Honda from Ide. Melinda went all out to ensure that we were able to purchase the car that we wanted.Thanks!

Kevindante0911

17 de may. de 2016

my family and I have now leased two cars from Ide Honda in the last year and couldn't be more happy with all the help and support of Brad Constantino and Adam Weil

rmich

17 de may. de 2016

Scott Marinelli made the experience of getting a new car fun. He was thorough and answered all the questions we had with ease. In fact, after he talked to us, we didn't need to ask about much. His understanding of the finer points of leasing and buying was reassuring and any questions about the car itself showed his complete knowledge of the product. Thanks for making it easy!

sbutts

11 de may. de 2016

I just picked up my 2nd CRV and I couldn't be happier! One again, both Brad and Roberto were great to deal with. I wouldn't think of going anywhere else!

Civic hot wheels

11 de may. de 2016

After searching 7 states for this car we found it here, just one call to Brad Constantino and we were on our way to getting the car we had been looking for . Brad was outstanding getting everything ready for us since we are over 4hours away. It was well worth the drive to IDE Honda ! Thanks a Million Brad !

Ajlehr88

9 de may. de 2016

I was treated great! The environment was very welcoming and my salesman Paul Infantino was great to work with and I would recommend Ide Honda to anyone I know!!

Emmaemmaemma

5 de may. de 2016

I had an excellent experience purchasing a vehicle from IDE Honda. My Salesman was Brad Constantino; he was extremely helpful, patient and reassuring. I HIGHLY recommend him , he's great at what he does. He REALLY LISTENED to me and what I WANTED. I couldn't have left any happier!!! I LOVE MY CAR, THANK YOU BRAD!!!

NewYorker01

1 de may. de 2016

Russ Vandewall was an absolute pleasure to work with. He was very helpful to my Mother, who was not looking forward to taking her car in to the dealership for repairs. He explained exactly what needed to be done and even gave her a rental car so she could go home for the day rather than spending hours waiting for the work to be completed. When I called to talk with him about the bill and payment options, he was very responsive and was ready to do whatever he could to help. I know my Mom will be going back to this dealership in the future to service her car and I am very happy to know that she has an honest person like Russ to help her out and give her good guidance and advice. He is worth his weight in gold!

robs4

29 de abr. de 2016

We picked up our 2016 CRV EX yesterday. This is the second Honda CRV EX we've purchased through your dealership. Your salesman, Paul Infantino, was low-key, knowledgeable, patient. He did an excellent job of explaining the features and benefits associated with the Honda CRV we were interested in. He followed up our inquiry into leasing estimates quickly. He let us take test drives multiple times while we were deciding on the vehicle we wished to purchase. We really enjoyed working with him and he is the main reason we purchased our vehicle at this dealership!

OntarioCo911

28 de abr. de 2016

Ide Honda is one of the best dealers to work with in all of the Rochester area! The staff in all areas are friendly and welcome you every time you walk in. I've worked with Roberto, Adam, Paul and Melinda in Sales and just about everyone in the Service Department, and each time it's like family. This last car I purchased is the 7th vehicle my wife and I have purchased from Ide. Keep up the awesome job, folks! Rich and Stephanie, it's always a pleasure to work and deal with your people!!

DeeLite

27 de abr. de 2016

We just picked up our second Honda Odyssey from Dick Ide Honda today. A new 2016 Special Edition! Our sales representative Brad Constantino was amazing yet again! He has been wonderful to work with for many, many years. He listens to our needs and wants and also our wallet! This is our 6th vehicle from the Dick Ide Dealership. We've had a Civic, Ridgeline, S200, 2 Odysseys and a Pontiac G6. All have been gorgeous and reliable leases. I can't say enough great things about Honda alone. What makes Dick Ide stand out above the rest is price and customer service. And now that they have been remodeled you can drive right in for service. It's a beautiful location with very friendly staff. Thanks again Brad Constantino. We'll be looking for you again in 3 years!

HRV6MT

20 de abr. de 2016

I had a great experience at Ide Honda. I went in looking to order a 6 speed manual transmission HRV (EX) after another dealership in Rochester told me that it could not be ordered, as they are not readily available. Ide was not only able to order it, they also provided me updates on the entire process. Brad was great and gave me every piece of information that he had on my car as soon as he had it. He was super friendly and I would definitely go back and work with him again. I absolutely love my new HRV!

phguo68

18 de abr. de 2016

I given the 5 stars for overall rating of my visit to this dealership because the service in this dealership is very good. The employees are very nice.

Ganzu

13 de abr. de 2016

I have been bringing my 2008 Honda to Ide Honda for service since I purchased it. The service is always excellent, the whole team is friendly, helpful and responsive. I would highly recommend them to anyone.

Lori & John

12 de abr. de 2016

My husband and I just purchased another 2 new Honda Pilots from Will Galliher at Dick Ide Honda. We just want to give a shout out to the whole team at Dick Ide for making the sales process a smooth one. We also look forward to a continued relationship with the service department with Mark Frey and Jim Millella. They are beautiful cars. We look forward to staying with the Ide family for years to come. Thanks so much!

Cjdimperio

7 de abr. de 2016

Just picked up my second car in two years from Dick Ide Honda! Both experiences were positive, smooth and I experienced no (zero) hassle throughout the process. The customer service and people skills I experienced during my first deal made me go back and will keep me coming back for our next vehicle!Ron Palmer, Gerry Lamb and Adam Weil were fantastic to work with and extremely trustworthy! Truth is, I bought a vehicle over the phone because Ron Palmer verified the quality and I have total confidence when he gives me his word.A++ people who care about customers!!Chuck D'ImperioLivonia, NY

Nancy

7 de abr. de 2016

I was treated with courtesy, and obtained excellent information from the salesman, which helped me decide that I wanted to choose IDE HONDA for the next lease of a Honda Vehicle.

kmo1208

2 de abr. de 2016

Everyone at Ide Honda was a pleasure to work with. They were accommodating, helpful and patient-as I had a lot of questions. They took the time to explain everything involved in the car buying process. Thank you Ide Honda!! I love my new car!

Jane75

1 de abr. de 2016

I have leased Honda Accords for quite a few years with Ide Honda. This was my second lease purchase with Paul. He is very friendly and professional. Paul is fun to work with and he helped me find my new Accord with speed and ease. When I say 'speed' ... the whole transaction took less than 1.5 hours including looking at new cars. The showroom is bright, clean and a friendly atmosphere. I recommend Ide Honda for your next Honda purchase. I should also mention anytime I needed service work or collision work, the staff is wonderful. I love my Honda Accord!

Sissy Hartlieb

31 de mar. de 2016

Needed a car (fast!) and wanted to still have a Honda...Gerry and the rest of the staff at Ide Honda helped me do just that. Gerry found exactly what I wanted at just the right price. My whole experience was easy, quick and I am very happy. I adore my "new" little Civic LX so thank you!!!

Sam283176

30 de mar. de 2016

I was very worried on how long things would take to get my car in order. My parents were purchasing me a used car over spring break and I was skeptical on if I would have it in time to go back to college. Will Galliher was the salesman we worked with and he was absolutely fantastic. My car was ready at the time he said it would be, with all of the changes I needed for the car was done and it looked brand new. Everyone we met with was extremely helpful and accommodating. We never felt pressured into a the purchase. The process was painless and quick, and I'm back at college with my new CRV and I couldn't be happier. My family owns 3 Honda vehicles now and we love them and recommend to all who are looking for a car. Thanks IDE Honda!!!!!

Bo

24 de mar. de 2016

I wasn't sure what to expect. First time at Ide Honda. Welcome to the showroom by the front receptionist was classy, cordial and prompt and I didn't feel like a piece of meat swarmed over by sales people! She introduced me to my sales consultant! The first thing I told Will Gallaher, my salesman, was please spare me all the back and forth Bologna! He was very respectful of my wish and very helpful without being over bearing and high pressure. Within a couple of scenarios I had my target price and closed the deal with a handshake and a deposit. When I came back to pick up my car it was the shortest and easiest procedure ever with EVERYTHING prepared and my car cleaned, washed and ready upfront. The quickest and most enjoyable car purchase in my 40+ years of car shopping and purchasing! I was out of there in less than an hour! Both Will and Ken were delightful individuals.

vee

9 de mar. de 2016

recently bought a 2016 handa crv. Sales person was very informative and i felt relax and confortable.There was a willingness to deal. Thanks for a good experience.

Sienna1

8 de mar. de 2016

Sales staff was very attentive and friendly. Finance staff was efficient and thorough. Transaction overall was seamless, with a same day turnover of new vehicle.

Ginna

6 de mar. de 2016

I trust the straightforwardness of the people I deal with at Dick Ide. I never feel like I am getting the runaround. I love my Honda.

Natalia15

2 de mar. de 2016

Great costumer service! Very friendly and helpful team! Got my second car there, will definitely return! Always helping to find the best deal Highly recommended! Thank you Ide Family!

Antonio

29 de feb. de 2016

My purchase started out very smoothly. There was no high pressure sales pitch, no hidden fees and a very friendly staff throughout. There was a hitch when we found out that I could not get the car I originally wanted. However, since this occurred after we had a handshake deal the dealership found me another car that was newer (2016 versus 2015) and made me a very similar deal on the newer car. In the end I am very happy with the deal and would return again. Melinda.....two thumbs up.

Happy in Fairport

27 de feb. de 2016

An enjoyable experience from start. Experienced a no hassle test drive. Agreed on purchase of 2016 Pilot, placed the order, advised it would take about 8-weeks, Alex kept in touch let us know when vehicle made it through manufacturing cycle, gave us the VIN so we knew vehicle was on its way.Alex shared all the financing and additional service options.... no hard sell. Vehicle was ready at agreed time for pickup, Alex again eased through the closing and Alex took the time to review operating features of the vehicle and provided introductions to Service Manager.Thanks for a pleasurable experience.

pat356

25 de feb. de 2016

I am very happy with my service today. Linda Freeman was my advisor and she did an excellent job taking care of my concerns in an extremely professional and friendly way. She got me in and out in no time and went the extra mile to share a few personal words with me which always makes the customer feel cared for. I have never had a bad encounter with anyone at Dick Ide and highly recommend the service there.

GLI

13 de feb. de 2016

Paul Infantino was willing to look for what I wanted... his willingness to "go the extra mile" was worth my drive to Panaroma Trail. His style and professionalism made my dealer switch easy.

Diane

5 de feb. de 2016

After purchasing 2 vehicles from a Honda dealership that was 3 miles from our home, I was very unhappy with the treatment we received. I drove 25 minutes to Ide and do NOT regret it for a minute. Gerry was extremely professional and took the time to quote me a price over the phone. Even better than that, he spent a great deal of time with me to make sure I understood how all the "bells and whistles" work in my CRV. Understand that I am a 66-year-old technically challenged woman. He told me to call him any time if I needed help. Be careful what you ask for! My husband will be in to see Gerry in 2 years to buy a new car. We will be customers for life!

Melissa

4 de feb. de 2016

Brad Constantino was extremely professional and courteous. Took the time to explain every feature in my new CRV, and most importantly made sure I was comfortable with it, before I drove away. I will definitely refer everyone to Ide Honda.

littlechick

2 de feb. de 2016

This is my third lease with Ide Honda and my third time dealing with Alex Piterman. Alex makes it so easy!! He took care of everything (like always) and the financing process was easy, too. No surprises from the original lease quote I was given.

OpaInRochester

1 de feb. de 2016

At 68, I've bought/leased my fair share of automobiles from various dealers in several states. Three years ago my wife and I had a remarkably positive leasing experience at Ide Honda in Rochester, NY. Being the grumpy old guy that I am, I figured it was a fluke. At lease end for both cars, we returned them to the dealership. Our salesperson was no longer there. So quite frankly, I prepped for the usual high pressure, sleaze routine more normative to my experience. I was dead wrong. And here's why: this dealership means what it advertises, a fair and honest experience. It trains sales people to rise above being jackals with each other and customers. Even when someone comes in with a chip or two on their shoulder, there's no recrimination. Our salesman, (Gerry) was outstanding. Within 3 days we leased two new Hondas. From the sales floor to the finance office, it was a courteous, competent, clear talking, no pressure experience. No fluke at Ide Honda far as I'm concerned. The dealership is as solid and reliable as the cars we drove home. Thanks Gerry, Ashley, Adam and the Ide family. Mike and Sondra LubasRochester, NY

Carrie

1 de feb. de 2016

This was my first time buying a car from the Ide Honda dealership. It was a wonderful experience. Will was knowledgeable and helpful without being pushy. Ken in Finance guided me through the paperwork easily and efficiently. The whole process was very smooth and I felt comfortable and well taken care of. Couldn't be happier with my new dealership! Thanks for the great service (and great car)!

carlhuber

1 de feb. de 2016

I'm 35 and have only purchased vehicles from private sales in the past. This was my first dealership experience and it was absolutely painless. Gerry Lamb at Dick Ide was enthusiastic but not pushy, and was patient and great at explaining minor details here and there with the paperwork that I was seeing for the first time.All of the financial stuff went fine and Adam Weil was capable of answering my questions without hesitation.A very satisfying experience, will be sure to check them out in the future (though I'm sure my Civic will hold up for a long time!) If you go to Dick Ide, ask for Gerry and Adam and give them my name (Carl Huber)!

Mstrfrpt

31 de ene. de 2016

This is my second leased Honda from Dick Ide. This experience was just just as pleasant and painless as the first time three years ago. Friendly, helpful, knowledgable sales and service make the Ide difference.

Hondadriver777

31 de ene. de 2016

I couldn't be more pleased with my experience at Ide Honda. Not your typical dealership. They made me feel valued. They weren't pushy like other dealers we went to. Best car buying experience I've ever had.

speedrcrjl

6 de ene. de 2016

Just want to recommend Ide Honda in Penfield, NY to others in the market for a new Honda. Our family was starting to look for a new minivan, and the "Happy Honda Deals" got us interested in looking at an Odyssey. I submitted a request for information online and the next day our salesperson Brad contacted me, and said they had a bunch in stock and he'd let us test drive one if we wanted. The whole process was very stress and hassle-free. Brad even suggested a creative way to save some money by adding an aftermarket DVD player instead of paying for the next "class" of Odyssey. Picking up the van was easy and quick, no gimmicks or hidden tactics. Upon getting the van home, I noticed a stone chip in the hood. I contacted our salesperson and he assured me they would take care of it.Sure enough they did, they replaced the hood completely to my satisfaction free of charge. I'd highly recommend Ide Honda for their low pressure sales and the customers' interests at heart.

Kumetis93

31 de dic. de 2015

This was my first time purchasing a new car, and this was by far the most friendly and inviting dealership I had visited. They were not pushy and understood I was not pressed for a new car, but rather was looking to upgrade. I traded my car in for a very fair price, and they also gave me a very good deal on a 2015 Honda Accord Exl-V6 that was on the showroom floor. All the paperwork was straightforward and easy, and they handled everything on the trade in of my previous vehicle. I would definitely recommend Dick Ide to friends and family as doing business with this dealership was a pleasure. Based on my purchase experience I will most likely be loyal to the Honda brand and Dick Ide specifically for years to come.

Penangite

30 de dic. de 2015

Gerry Lamb was so helpful and pleasant, he took all the stress out of my first time leasing experience. He located the vehicle I wanted quickly. He answered all my emails very promptly and was happy to answer all my questions, no matter how trivial. He made me feel like he was on standby to help me in any way possible, and that is very reassuring.

fredsvette6

24 de dic. de 2015

After being at another honda dealer in the area and being very discouraged with their price we stopped at Dick Ide honda an our way home. We told Malinda Pagliuso what we were looking for a silver crv. She said they had one and the lease price was 309 a month nothing down. We were going to look at a subaru but decided not to bother and leased the crv. We were in and out 45 min. When we picked the car up 2 days later Malinda to a good amount of time to explain all the features and pair up my wifes cell phone to the car. One of easiest car buying experiences we have ever had. We will be back for another honda when our lease is up. P.S love our new crv.

Pete63

18 de dic. de 2015

My experience at Ide and with Leigh was as it should be. There was no pressure, no nonsense, just a pleasant buying experience. Leigh has a strong knowledge of the products he sells. He answered the questions I had and gave me a great overview of the features and operation of the vehicle I purchased. Most importantly, he followed through from start to finish and got me the car I wanted, in the color I wanted. No surprises.

Joe77

15 de dic. de 2015

Great place to buy. Very helpful staff. Will work with you and help you out but at the same time won't pester. Highly recommended.

ksaucedo

4 de dic. de 2015

Being genuine is a rare quality to find. Everyone from Mike in the parts department--Linda in service--And Paul Invantino who sold me my Honda Accord had my best interest at heart. I'd say they're like family. I have already recommended this dealership to my neighbor.Kathy Saucedo

Jim

30 de nov. de 2015

I worked with Joe Preteroti and I thought he was fantastic. It was a very low pressure sale and he made sure that we were looking at vehicles that met our need. I would definately go back and buy another car from Joe!

Rose

11 de nov. de 2015

Worked with a lovely young woman, Melinda, who was thorough and pleasant in showing me the cars I was interested in. There was no pressure whatsoever, no hard sell at all. When I decided on the make and model I wanted, she did her prep work before I returned to the dealer and had all necessary information for me. Despite a couple of glitches on my end( insurance faxes etc) everything was handled very professionally.

Maria1

4 de nov. de 2015

I have been to several dealerships throughout the years, and I wanted to mention how impressed I was with Guy Roman. He was very knowlagable about the vehicle I ended up purchasing and not "pushy". I was very comfortable dealing with him at all times through the process. I am new to the area, so he was very helpful about sites to visit.My experience at the dealership was a very positive one!

Happygirl

21 de oct. de 2015

I received top notch customer service from all who I worked with. The experience of getting a new car was easy and seamless. I had full trust in what I was being told, and that was validated through my experience and the honesty that was provided to me by everyone I had the pleasure to do business with. I really felt like Roberto, Gerry and Adam has my best interest in mind.

Alan G.

20 de oct. de 2015

The car buying experience involves much money and time; it can be daunting and difficult. However, that was not the experience at Ide Honda. The process was smooth and reasonable. The salesperson worked for me and was concerned about my complete satisfaction.

Judy2424

15 de oct. de 2015

I was impressed with my sales person Melinda Pagliuso. She was knowledgable and personable and took the stress out of purchasing a new car. Melinda and the whole Dick Ide team made the entire process seamless. Ken(finance) had everything ready and explained everything to my satisfaction. This is my 3rd new car from Dick Ide.

gotclipped

15 de oct. de 2015

I had collision work done on my sliding door at Dick Ide. Well my door handle and window stoppedworking. I brought the car to service and explained all this . They replaced two clips at $10.24 PLUS $115.00 labor. I told Jim twice that the collision work and door problem had to be related and he should run it by the service manager, he refused and said the parts wore out. IT'S A 2012 with electric doors, How can the handle wear out? I also had my heated seat fixed $230.00 labor / $61.31 parts. ***Mark the service manager contacted me the next day , he found out about my unhappy serviceexperience with Jim and made things right*** Always insist on talking to the service manager. I was given a loaner car but never was told it would take 5 days to fix.

Love my Honda

7 de oct. de 2015

This is the third Honda I've owned. An '84 Civic was purchased from a private owner, while my '89 Accord came from Ontario Honda. On September 23, my Impala had been totaled and I was in need of another car. I looked around online and was leaning toward leasing a Honda. Ralph Honda? No previous dealings with them and they're on the other side of the city. Ontario Honda? No online leasing information was available and they are in Canandaigua....about thirty miles away. My niece suggested I check out Dick Ide Honda since she leased a Civic from them almost two years ago....so I did. On September 29th, I called her salesman, Paul Infantino, and left a message for him to please call me. Within an hour or so, we had talked and made arrangements for me to test drive an Accord and sit down with him to talk about a lease. All I can say is that driving the Accord took me back to driving my other Hondas (which I loved driving...) and ironing out the details with Paul and Adam Weil was relaxed and enjoyable. They were straight-forward and respected my choices as to what I could afford and might choose as add-ons. The next day I took delivery of a 2015 Honda Accord LX. After the paperwork was done, Paul sat in the car with me to give me a basic overview of the many features on the dashboard. Did I tell you that Paul had been up since 4am, came to the dealership to specially deliver my car at 4pm and was leaving within 24 hours on vacation? Thanks to the people who detailed my car, other people in the dealership, and special appreciation goes to Paul and Adam for being so welcoming and getting me back to driving one of my favorite cars!K. Williams

Soprano17

6 de oct. de 2015

Ide Honda is a great dealership to work with. Gerry Lamb was courteous, kind, and thorough. Adam Weil explained everything to me without being condescending. I am a loyal Ide Honda customer and will continue to be!

Gary M

2 de oct. de 2015

I had several calls to my salesman Joe Preteroti and although he never met me he answered then or returned my calls. Because of his professional courtesy on the phone it prompt me to go see the vehicle we had spoken about. I live a little over 2 hours away which wasn't in the dealerships favor,not their fault. When I got there I was warmly greeted by the receptionist. Joe had never seen me before but was expecting me and came over. Joe was friendly and immediately responded to our discussions on the phone. Within 15 minutes I felt at home and made the deal then. I had to speak to Ken who is the financial consultant for loans, and he as well went overboard for me. I will return to this dealership mostly because I was treated with respect.

Adam

21 de sep. de 2015

I've bought a few cars from Brad Constantino over the years. He has always helped me buy a car that I could afford, never pressuring me to spend more than I was comfortable doing. Lately I have worked with Russ in service , he lets me me know what needs to be done now and what can wait. The whole experience at Ide is great every time. The level of service that I experience when I go to Ide speaks highly of the caliber of people that work for the dealership .

Ann Chatfield

17 de sep. de 2015

Gerry Lamb was most helpful and very professional. He never tried to force anything but rather was a gentle presence answering my questions as well as explaining options.Adam Weil explained my financial options and easily took me through the process. He was very professional as well.

blue eyes

7 de sep. de 2015

I purchased a Honda CRV from Ide Honda and just wanted to say how helpful and accommodating the staff is. A special mention to Adam Well who went above and beyond! My license plates were accidentally not transferred to my new vehicle. Adam came to our house with the plates, and then spent a good deal of time answering questions that my husband (who was not able to be at the dealership earlier) had about the new car. This took place at at very busy end -of - year promotion time frame. Adam couldn't have been nice when coming to fix the situation. Also want to thank Doug McCarthy who sold me the car as stress - free as it could possibly be.

gomidlakes

3 de sep. de 2015

I want to thank William Galliher and Ashley Pierce for a great experience and Dick Ide Honda. This is not the old "you can't stack cars" management and philosophy. These guys were awesome. Extremely helpful and patient, answered all my questions and did not push. I was a John Holtz customer forever, but since they change over and changed their style I abandoned Honda. Walking into Dick Ide with the current management and buisness philosophy was completely different than my horrible experience with Mr. You can't stack cars! Thank you and I look forward to seeing you again for future buisness.

card

2 de sep. de 2015

I just picked up my 2nd CRV from Ide and am delighted with the car. Brad made the purchase of the car hassle free and made my wife and I feel very comfortable. The dealership is clean, neat and welcoming. Every time I entered the dealership, over the last four years, I was always greeted with a smile. Roberto Galante and Brad Constantino always came to say hello. and it was great to see them! My last car was great and the new Touring is an amazing car. I am still learning the new technology and how to use it. I have been so pleased with the dealership that I recommended a friend and she picked up her car the same day as I. My wife and I thank everyone at Ide for a great experience but a real thanks to Brad and Roberto

jam828

23 de ago. de 2015

My first time actually getting a car from a car dealer (I had an old Accord that lasted a long time previously that I got from a relative); bought a new Accord from them and it was a great experience. No-pressure sales approach, very professional and personable. I personally dealt with Will Galliher, who I highly recommend to anyone else looking for a new car. He tremendously exceeded my expectations of how a car salesperson would take care of a customer.

RT76

18 de ago. de 2015

My husband and I had a fantastic experience buying our CRV at Ide Honda. Gerry Lamb was extremely helpful, professional, patient, friendly, and easy to work with. We never felt pressured, which led to an easy and fun car buying experience, which is how it should be! It was not stressful whatsoever.I am recommending Gerry to friends and family who are looking to buy a car in the future. We also worked with Adam Weil who was equally as fantastic to work with. A top notch car buying experience - thank you Ide Honda!

codexprt60

14 de ago. de 2015

From the moment I walked through the doors at Ide Honda I was treated like a person, not just a number. After a horrible experience with another dealer (whom I will not mention); I was hesitant to attempt to try to purchase another used vehicle. My sales person was Melinda and after listening to my needs for a new/used car, she made it happen. I can't thank her enough for everything that she did! I would (and have) recommended Ide Honda to my friends and family. I will never go anywhere else ever again.

Civicguy

12 de ago. de 2015

Doug McCarthy just sold us a second car. He's honest and knowledgeable and a good guy. Just gave us the facts and let u make the decisions. No pressure.

jayz5582

10 de ago. de 2015

I purchased a new Accord last Thursday and the experience was truly exceptional. The process was extremely easy and everyone from Service (referred me to Sales) to Sales to Finance were nothing short of professional. I could not have asked for a better experience buying a car and my salesman Brad Constantino was a huge part of that experience. As a professional in the Customer Service field myself I typically am a pretty tough critic too! Truly an amazing dealership with amazing people!

JSH05619

10 de ago. de 2015

I went in to Ide Honda for a new Honda CR-V! THe treatment I received was amazing and I will be visiting them again when we are ready to purchase our next family car! Thank you Scott and Adam for all that you did for my fiance and I!

chuckdag

8 de ago. de 2015

Dick Ide sent me messages and mail card that my air bag parts were available - Took time off from work to get repair done but upon arrival was told parts were not there.....probably used for another airbag replacement. Please note, I called to confirm this appointment with parts notification!Said they replaced the passenger side but hard to believe looking at dash. Nothing was accomplished since I have to wait for parts and reschedule another 1.5 hour appt.Your parts/ service systems are not aligned and reliable and cost me time and money...fix your internal issues for the next customer(not me). I also had a $600 estimate to schedule my timing belt and water pump replacement but this will not be done by you after this experience.

ron

2 de ago. de 2015

The treatment I have received at Dick Ide Honda has been nothing short of exceptional each and every time I have purchased a new Honda . The entire staff that I have dealt with is exceptional in courteousy and professionalism. This is the sixth or seventh new Honda I have purchased there and my wife has purchased two or three. My salesman every time has been Paul Infantino.

HondaAccord2015

1 de ago. de 2015

I bought a new Honda Accord, everything went very smooth and easy. They explained everything to me and were very nice. The salesman that I dealt with was Doug McCarthy he showed me all of the car models I picked the one I wanted. The paperwork went very well, when i picked the car up they did everything they said they would do (wax, wash etc.) Overall a wonderful experience.

KarlaG.

31 de jul. de 2015

My husband and I came in to look at Civics this week and ended up leaving with a new lease! The process was simple and transparent. Everyone at Ide was so friendly and treated us with excellent customer service. I look forward to buying many more vehicles at Ide and will definitely recommend to friends and family.

tomfornarola

31 de jul. de 2015

Ide Honda was very easy to deal with. No hassle, very straight forward and trusting. Paul Infantino was great. Ide Honda definitely earned my trust.

jcamm

27 de jul. de 2015

This dealership truly gave me a great deal; and believe me, I did LOTS of exhaustive research and information gathering before I even walked in the door. I knew the product inside out, and Brad didn't disappoint with his knowledge of the product trim lines, options, pricing, etc. He and the finance experts I dealt with (Adam and Ken), explained everything...all the fees, financing options, and options for extended warranty, etc., in plain English, without of hint of dealer jargon, or doubletalk...just the straight dope. I saw Bob (service) and knew him from the dealership that I bought my last Honda from. Ide Honda won me over as a new customer (and apparently him as a new employee). It was relaxed, with no pressure, and all questions were answered directly and to the point. Rich Ide stopped by to make sure everything was going smoothly. Nothing hidden here....and, it was actually a fun experience.

daveO

17 de jul. de 2015

just had my s2000 in for service today. Service Advisor ( Russ Vandewall) was outstanding. He was professional, knowledgeable, courteous and kept me up to date on the status of my car. He recommended service based on what was best for my car not the dealer. This is how service should be done. I've been buying Honda products for years and it's this type of service managment , along with quality repair that builds the trust and confidence I have in Honda and Ide. Russ, thank you, well done.Dave O'Leary

Sll123

14 de jul. de 2015

I stopped in to Dick Ide Honda about a month prior to leasing to test drive a vehicle and get more details on the leasing process as I was unsure if I wanted to go through with the leasing. I left with all my questions answers and numbers about my payments ran. About a month later, I decided leasing that brand car was what I was looking for. I became in a unique situation where I needed a car quick so I emailed Brad one evening and was shocked to see such a quick response. We began emailing back and forth about the car I wanted to lease and we set up a phone appointment to get he ball rolling. I was very appreciative that Brad was willing to begin the process via a phone call as I work full time - this was truly a lifesaver. The following Monday, I went over to Dick Ide and met with Brad in person to complete the lease deal and walked out with a set of brand new keys. Brad's compassion and care for his customers made my experience above and beyond what I expected. He worked with my unique situation to ensure I would be able to lease the car I wanted in a very quick manner. I will most definitely recommend seeing Brad at Dick Ide Honda to anyone looking for a new vehicle. There is no doubt in my mind that they will receive the best service and care!!

Robert A.

8 de jul. de 2015

Dick IDE tries to make things right even when the manufacturer advertises programs that might not be available locally. Will definitely lease the new 2016 accord from them when it releases Robert Ayala

Adro529

5 de jul. de 2015

I was in need of a new car that was safe and reliable for my daughter and I. I have always been a Honda fan and was referred to Brad over at Ide Honda. I made an appointment with him and met with him at 2pm on a Saturday. I brought my 3 year old with me. Brad was more then accommodating to us both. Was very professionally poised and extremely kind. He knew what I was looking for and what I could afford and not once tried to sway me to get more then I needed. I was in and out with in an hour! By Tuesday I handed him the keys to my old vehicle and drove away in a brand new Honda Civic! Adam in Finance knew my credit wasn't perfect and truly came through for me as well! I will forever be a Ide Honda customer! My now 3 year old will be getting her first car from them in 13 years or so.

MartyHR-V

27 de jun. de 2015

We started our search for a vehicle at another Honda dealership. Discovered the vehicle we wanted, features we were looking for, and color we wanted. The vehicle wasn't available on the lot and the trade-in offer was way low-balled. Told the sales manager what we wanted for our trade and he pressed us with " If I give you that for your car, you will buy here today?" Response: "you don't have the car we were looking for on your lot." We left and scheduled an appointment to return the following weekend. No car ever was found.Went to another Dealer in Canandaigua with an appointment to see vehicle we wanted that was in stock. When we arrived our salesperson was not ready for us. When he finally came over he informed us that he was off the day before and the car we wanted was sold. But, he had other cars on the lot we could buy! 1 car, wrong color. We questioned why he wasn't aware the car was sold and didn't bother to call us as it was a 45 minute drive each way to get there. Ridiculous offer for a trade in value. Then we went to Ide! We met Jose Santa and explained what we were looking for. We told him previous dealer did offer to look for a vehicle but would probably have to order the car which since it was a new model it would be 6-8 weeks to get in. He assured us that our vehicle could be obtained in the state in a few day as inventory showed. We worked with him on our trade which was almost exactly what we asked. No pressure, no BS, honest, friendly, helpful salesman. All around great experience with sales, finance, delivery, & preparation of vehicle and programing of phones. We will definitely shop there again and have already referred several people.

sustaford

12 de jun. de 2015

Jose was very attentive to our needs and was instrimental in getting us a very good deal.He was quick to return my calls and seemed genuinely concerned with any question we might have. Our experience with the dealerships as a whole was very positive and I would definately recommend them to family and:friends.

6377hondaman

11 de jun. de 2015

I would like to commend Mike Monachino/Mark Frey for their excellent customer service on my recent visit to IDE Honda.I came in for service on June 3rd and was advised that there was a communication problem concerning the service I needed, after Mike recognized my disappointment, without my knowledge consulted with Mark Frey, your service manager and they came up with a solution to my disappointment. (thanks to both) I have been in the Honda family for several years, i.e. 1989 Accord, 1995 Accord, 2009 CRV, my wife has a 2002 Civic and my son purchased a 2009 Civic SI. Mike was thorough, knowledgeable, courteous, and a pleasure to work with. (ditto for Mark Frey) I would highly recommend Mike/Mark to anyone visiting IDE Honda.

murphy1

9 de jun. de 2015

I would like to give a shout out for the excellent customer service I received from Jose Santa during a recent visit to Ide Honda! I found Jose to be very knowledgeable about the Honda Civic I was interested in and particularly able to explain and demonstrate the technological improvements over my present car. He was thorough, patient and a pleasure to work with. I would recommend him to anyone visiting Ide Honda.

CoyoteWildfire

20 de may. de 2015

I submitted a question and was initially only looking for a quote on a Civic SI Coupe. I had originally been intending to wait for another year to pay off my current vehicle before getting another.However, Brad's transparency and forthcoming nature, as well as his quick responses, enabled me to make a decision much sooner. There was no upsell, no push or pressure, I knew exactly what I wanted and he answered questions exactly as they were asked. I work in sales, I've worked in retail, and I hate pushy salesmen. None of that to be seen here.Up until picking up the car, my interactions with Brad were strictly through e-mail and phone. I appreciated his friendly demeanor and firm handshake when we finally met face to face at the dealership. He talked up the new car quite a bit--I almost wonder if he were more excited about it than I was.Four stars on price, as I could not negotiate them down any. As such, I had to take remove a couple of the options that I had been considering in an ideal build. Options are options though, and to their credit, the price I was offered was the cheapest around.Ken was as clear and concise as he could be when informing me of all the legal information and when signing papers. He too was transparent, keeping me in the know of all the figures and exactly what I was signing for. He very deliberately took me through all that my warranty and protection package would cover, offering an upgrade at a modest price, which he was completely understanding of when I declined.Very, very favorable experience, especially for my first new car. The next time I'm in the market, Ide Honda will be my first consideration.Warm regards,Jonathan Pearl

rominal

29 de abr. de 2015

Went to IDE with my mom, worked with Gerry Lamb and a few days later left with a Nissan Rogue!! Such a quick, simple and fun experience!!!!!!!!! Thanks Gerry for the help, we are so happy!

BuffaloHockey14

27 de abr. de 2015

My family has been going to IDE for years, but this was my first time shopping for a car and I wasn't sure what to expect. The quality time that Brad invested in me made my car-shopping experience easy, painless, and pleasant! His customer service is phenomenal, he knows his stuff, and he seems to really enjoy what he does. Working with Adam in finance was also great, as he recognized that I'm a recent college-grad and went out of his way to help me save some money. Dick IDE Honda, Brad Constantino, and Adam Weil come highly recommended!!

Jen

27 de abr. de 2015

I had stopped in on a Thursday night, with only one question in mind, "What can I get for my trade?" Joe Preteroti was the sales man I was lucky enough to have had introduce himself to me when I walked in. Joe right out of the gate made me feel like I wasn't just another "sale" he asked me what brought me in and when I told him it was just to see what I could get for my trade, he kindly said, "No Problem" he was able to get an answer for me with in 15 minutes of being there. I thanked him, he gave me his card and told me to contact him if I thought of any other questions. I came back the next day and was able to sit with Joe again. This time I had asked to test drive the CR-V and again with very little waiting he had a car for me to drive. When I came back from the test drive, I sat with Joe and asked him if he could have a manager give me a final amount on my trade and what a monthly payment would be. He came back with all of my questions answered. I was Sold, not just on the car itself but on how stress free Joe made the whole experience. I was able to pick my new car up Sat and was on my way. Thank you Joe for everything. I would also like to thank Ken Neufeglise for how quickly I was able to get my paperwork done and the car financed.

Happy Honda Owner

27 de abr. de 2015

I have bought Hondas from two other dealers but decided to try Ide Honda this time. I am so glad I did!!! There are two reasons I highly recommend Ide Honda: the first is the way we were treated and the second is the deal they gave me. Brad met us as soon as we arrived and from the moment we introduced ourselves he treated my husband and me with courtesy and respect. I could not have been more grateful! He was professional and extremely knowledgeable. He completely made this a different car buying experience than ever before. They also gave me a great price for a new CRV and Ashley was very helpful in in explaining loan options. When I picked up my new car and Brad was showing me all the new features, we were ready to set up the phone Bluetooth and I mentioned that I was getting a new phone in a couple of days. Brad quickly suggested that we stop and he would help me later when I had my new phone. Which he did. I feel like I have a friend at Ide Honda who will help me with any car related issues I may have. Thanks, Ide! Thanks, Brad!

Ml

4 de abr. de 2015

Have worked with Linda many times. Bought this car at Ide in 2006 and they have fixed it definitively each time. Has 200K on it now and has been left there after tow x2 but their Saturday hours are lifesavers. Frequently have loaners. Linda is to the point, professional, and gives customer confidence job will get done.

michellelstewart13

4 de abr. de 2015

I have had a lot of stressful and bad experiences when it comes to buying a car. This was my first time purchasing a car from Ide Honda and it was a breath of fresh air. From the moment I walked through the door I felt at ease. Everyone was very friendly and not pushy or in my face at all. My decision to get a new car came very abruptly and in less then 24 hrs I was driving away in my new to me 2013 Honda Civic! I was able to test drive a few cars, that were actually in my price range I could afford. At no time was I pressured to make a decision or to go for a more expensive car. My Sales Rep Gerry Lamb was friendly and very understanding to my needs and what I was able to do. When I got the call that I had been approved I was so happy and the financial manager that called me, Adam Weil, was friendly and patient to my being so excited and a little scatter brained! They told me they would have the car ready at 1:30 for pick up that day. When I got there they sat down and went over everything with me, Gerry even came out and explained all the new features I had and how to use them. Which I needed because I was upgrading from a 2003 Honda Civic! This experience was all around a fun and great experience and I will definitely go back there when it is time for another new car or when I need service on my car!

MKJ719

29 de mar. de 2015

I couldn't be more impressed with how smooth this car buying process was , Doug's Energy Was contagious and made me feel comftorable I made the right choice by buying from Ide !

Bmarcaitis

17 de mar. de 2015

This will be my third vehicle purchase from Dick Ide Honda. I will say that they will make every effort to make sure you are happy & satisfied. Brad was my salesman. To make a long story short I unfortunately ordered my CRV with an interior color that really was not going to work for me. So I returned to Brad and asked to change if possible. They were able to make things work and I ended up with the best result. I am so thankful they made it work out for me :)

saratogaborne

12 de mar. de 2015

The Dick Ide Honda Service Department has been excellent ever since I bought my first Dick Ide Honda Civic in 1991 (which my son now owns...). I now also have a 2002 Civic and a 2011 Odyssey. All three return to Dick Ide for routine scheduled maintenance. It's always a pleasure interacting with Jim Milella and Mark Frey.

happy girl

10 de mar. de 2015

I took my van to get an oil change. While I was there, Jim's team noticed something wrong with the sway bar. They were able to replace it right then and there and it only added a few minutes to my service. Being able to take care of the repair in one appointment was a big value add for me.I must say I try to use Jim Milella exclusively. He has provided me with the best service at this dealership.

larra

5 de mar. de 2015

i cannot begin to explain how stressful it was looking for a used Honda. We'd been to so many places and left disgusted. Dealers lied to us. It was just very stressful. That is until we saw an ad for a used Civic at Ide. Wow, it was like night and day! Our salesman, Jose Santa, was friendly, honest and followed through on everything he said he would do. He made it an actually enjoyable process. On the day of delivery, Rich Ide came out to say hi to us. He was warm, welcoming and funny. I woukd and will recommend them to ANYONE looking for a vehicle. It's a relief to know there are still some "good guys" out there. We love our car!!

Amctavs

4 de mar. de 2015

After being treated poorly at our previous dealer jim milella and Stephanie Ide came to our rescue. A simple battery problem had left me stranded twice and I'd had enough. Jim was prompt concerned helpful and informative - he somehow managed to get us seen right away when clearly the dealership was busy. There is no doubt in my mind where our honda will be serviced from now on. Good customer service is hard to find so go to dick Ide you won't be disappointed

Golfguy

3 de mar. de 2015

Service to my 2012 Honda CR-V was excellent. Service intake person handled my needs expeditiously and repairs/work was done on time. Work was done well. This has been the case for the past 15 years that we have dealt with Ide Honda ... using the same Service person the entire time.

Carol Lush-Ehmann

27 de feb. de 2015

We just purchased a 2015 Honda Odyssey EX-L which we love. We had the best, easiest and smoothest car-buying experience ever (and between my husband and I we have purchased about 6 vehicles at various dealers). This was due to the outstanding service provided by sales representative, Kent Kroemer and financial specialist, Ashley Pierce. Both displayed professional, great competence, and excellent knowledge while always being courteous, available, respectful, and friendly. We got a good price, quick processing and service (we bought the WeatherMaster package). Both Kent and Ashley were easy to communicate with and replied promptly to all our questions, whether by phone or email. We thank both of them very much and say they are outstanding employees! We would highly recommend Ide Honda and Kent and Ashley to anyone!

MeganH

25 de feb. de 2015

My daughter was looking for a Honda Fit. The car was not available in their lot. We were told it was supposed to be on a truck that had been expected on the 18th. We were also told if we didn't want to wait they would drive over and pick one up at the nearest location--Buffalo. As of the 25th, the car still either did not get delivered or was sold out from underneath us. We subsequently learned there were at least 5 of these vehicles available at other dealerships in Rochester. Everyone we dealt with was not customer friendly. During this week, our salesman had a day off. No one else helps customers if your salesman is not in. Instead you have to talk to him on his day off, which does not make for a happy person, not that I blame him. I have tried to purchase vehicles from Dick Ide a few times in the past and their customer service was poor then too. One time I walked in and stood there for 10-15 minutes and NO ONE approached me. I was ready to purchase and bought elsewhere too. We went to Garber Honda, they were very friendly and went out of their way to help us They beat Dick Ide's deal and she had the car the same day. I wish I had gone there first.

krystalnicole

17 de feb. de 2015

My experience at Dick Ide was great. Roberto was a pleasure to speak to about car options. I was then handed off to Brad for the remainder of the purchase process and cannot say a bad thing. Brad has consistently followed up on how I am doing with the new car and always available for questions or needs I am may have, Highly recommend

jbradley0

16 de feb. de 2015

I was having a very difficult time making a decision between two different models of the 2015 Honda CR-V. Will took the time to help me look at my options to trade in my 2010 Honda Civic and lease the CR-V. I couldn't be happier with my experience - Will was incredibly patient as I went back and forth, and assisted me in making the best decision for my budget. I would recommend that anyone looking to purchase or lease a new Honda go to Will Galliher!

aschaefer585

21 de ene. de 2015

The easiest car experience I've ever had. Joe Preteroti was great to work with. He wasn't in it to make a sale. Genuinely caring and helpful. I'll definitely be coming back to him for my next honda purchase. Ide has made me a customer for a long time.

HappyHondaOwner

19 de ene. de 2015

Just a great experience in every way. We had Brad as our salesman with our last Honda and we went back to him as we started thinking of this new car. He was available to answer all my questions as the details emerged, even on his day off and he gave us a fair trade in and sent us home within a few days with our shiny new Honda CRV. It is amazing in the snow and a joy to drive.

RC

17 de ene. de 2015

Just picked up our new Honda. My second. My husband's 4th! Thanks to Brad Constantino this was the most painless car buying experience ever! It was quick and easy. No hassles! Would not only come back to Ide bust would recommend Brad! Thanks again!

Shannon Duffy

15 de ene. de 2015

I was in a lease with Nissan and I wanted to try and end the lease early due to over mileage. I knew that I eventually wanted the 2015 Honda Accord EX-L, but I needed to see what my options were to terminate my lease and switch to Honda. I went to Ide Honda on Saturday, January 10th to find out how I would go about this process. I worked with James Brodsky who could not have been more helpful, knowledgeable and professional. James made the entire process absolutely seamless and never tried to up-sell to increase my cost. He walked me through all the steps I needed to take to turn in the Nissan early and made the entire transaction easy for me in order to begin my new lease with Honda. 3 days later I drove off in my new Accord EX-L and couldnt be happier. James thoroughly went through all the features and set up everything in the car the way I wanted it. I will not work with any other dealership or salesman in the future. I am now a loyal Ide Honda customer and I highly recommend James Brodsky to anyone looking for a Honda!

napochan

9 de ene. de 2015

I've purchased at least three Accords from Ide Honda - you'd think I'd remember if it were three or four, but I know they are the only Honda dealer that got my business! I've had them do nearly all the service, including the recommended maintenance intervals. I've dealt with other dealers over the years, but haven't gone out of my way to return to them. Overall, from the buying process through ongoing service, they've dealt fairly with me and provided good value. The only reason to hold back on 5-stars for price is my own skepticism about price/cost awareness across the industry. My most recent purchase experience was probably the most relaxed, despite the urgency in which I had to make a decision (my previous Accord was totaled) and the craziness that accompanies the holiday season. I would definitely recommend this dealership to others.

chrissy

6 de ene. de 2015

From the minute I met Paul Infantino I felt comfortable and knew I was in good hands. Paul listened to what I wanted, all of my concerns and advised me about things I was unsure about. He guided me in my decision with sincerity and earned my trust. I felt like I was working with a family friend. He is personable and the entire purchase was a very enjoyable experience. I look forward to using Ide Honda services in the future and having Paul as my sales consultant. I never new buying a car could be so easy.

steveandcara1

27 de dic. de 2014

This was not our first time buying from Brad Constantino and it certainly won't be our last. It's a different feeling from any other dealership right when you walk in the door. Brad is knowledgeable, relaxed, and truly wants what you to have what is right for you. The Ide dealerships always have the best prices and they know that outstanding customer service is essential. Everything from sales to service to financing was as smooth as it could possibly be because they all have the customer's best interests in focus.Trust the advice Brad gives as he is a professional and one of the top performers at Ide. We're thrilled with every car we get from him and often wonder why we waste our time at other dealerships when we know we'll go back to him every time. Go see Brad to get the best car for you, for the best price and with the least amount of hassle.

BethS.

22 de dic. de 2014

My experience at Ide Honda, working with Will Galliher and Joe Allbright, was fantastic. I was tossed, unexpectedly, into a situation requiring me to get a new car as soon as possible. I knew I'd be car-shopping soon, but not this soon. So going into it I was already a bit overwhelmed.Will and Joe talked candidly with me, they outlined my options with no pressure one way or another. They answered my questions...and continue to do so as I learn the ins and outs of my new Honda Fit. I left the dealership feeling like this was the absolute right move at the right time. I could not be happier with my new car and from whom I bought it. This is not my first car purchase and when I left other dealers in the past, I felt like the deal was done and they'd washed their hands of me, on to the next person. I don't feel that at all from Joe or Will. I feel absolutely confident I could call or text them with a question in two days, two weeks or two months and they would gladly help me. That is how you build brand loyalty. I will send anyone I know looking for a car to Ide Honda to either of these two gentlemen. They truly made this a wonderful experience. Thank you Will and Joe.

tomOdriver

9 de dic. de 2014

Until this week, I hadn't purchased a new car in almost 25 years. With a 15 year old SUV and a 16 year old Z3, it was time for something new. (Yes-I want a vehicle that will last!) A friend recommended Ide Honda. Brad Constantino was great to work with. Very knowledgeable about the vehicles, and listened to me about what I wanted in a car. Full size SUV was too big and I was tired of driving them (my first was a 1991 Explorer). My 2 seater BMW was fun, but too small to be practical. Brad suggested I look at the Honda Crosstour. I had never even HEARD of the Crosstour! It is perfect!! In the last 4 days, everyone I've shown this car to, is planning on looking at the Crosstour for their next car. Spacious. Powerful (V-6)! Aggressive looks. VERY classy interior. Plenty of easy access cargo room with the lift-back. All the bells and whistles at a much better value than the small SUV's/crossovers from BMW, Lexus, Lincoln, Ford etc etc. Paperwork is the only part of buying a new car that generally isn't "fun", but Adam Weil made the it relatively easy and painless. I left with the feeling they are really buttoned-up on the details at Ide. I will highly recommend Ide Honda to my friends, and grateful that my friend recommended Ide to me!

jgrant718

8 de dic. de 2014

I bought my 2012 Honda Civic from Dick Ide Honda almost 2 years ago now. I previously owned a Honda so I knew what I was looking for. Joe was so helpful in showing me an option that I hadn't previously written down in my pre-buying research and I ended up with a newer car than I originally was looking at and didn't spend any extra money. Great experience and I have recommended the place to others since!

lchristensen1994

8 de dic. de 2014

Usually you expect to be bamboozeled when purchasing a car but working with Joe Preteroti I was totally at ease. He had a great personality and made the whole buying experience easy and painless. He did not try to push anything on me that I was not interested in and he seemed to really listen to what we wanted. I would recommend Joe Preteroti to anyone who is looking to purchase a new car.

jbonanno2001

8 de dic. de 2014

Buying a new car was a big deal for me. When I walked into the Ide Honda Showroom and met with Joe Preteroti he completely made me feel at ease. He was approachable and seemed to put my interests, wants and needs ahead of his commission. When it comes time to purchase another vehicle I will certainly be returning to Joe P.

chad.lehtonen

5 de dic. de 2014

Joe was exceptional. He was very enthusiastic, knowledgeable, friendly and easy to work with. I was very satisfied with the experience. I have a brand new Honda that I love. Thank you joe.

rangers35

4 de dic. de 2014

I bought a used car from Joe a few years ago. Was talking about a lease on a new car. I was not in a position to do that at this point. Will return to discuss again when I am able.

hlowry

3 de dic. de 2014

I had a great experience buying a car from Ide Honda. The salesman, Joe Allbright, made me feel very comfortable during what can sometimes be a scary process. He was straightforward, friendly, and thorough. In fact, everyone I interacted with at Ide Honda was highly professional and polite. I have already recommended Ide, and specifically Joe, to a number of friends and family. Oh, and the free oil changes are a great bonus!

ccarroll5

3 de dic. de 2014

Purchased a used Nissan Murano from Dick Ide Honda. It was a pleasant, smooth, and quick process. Very good experience all around-vehicle, price, sales, service, and financial service.

antonellac

3 de dic. de 2014

Had an excellent experience purchasing my 2007 Honda Accord. Thanks to the expertise of Joe Allbright, I was able to purchase this vehicle which was in my price range. I love it! & the service has been great ever since I got it in March!Thanks!

biohazzard

3 de dic. de 2014

It's been two years sine we purchased our new Honda civic from Ide and still think about the great experience it was. Researched the exact model and trim package I wanted. Called a few dealers and Ide was so low on the price some of the other dealers couldn't figure it out. Worked with Joe Allbright and did everything over email and the phone. Only had to go in to pick up the car! Will definitely go back next time we are in the market!

Schmoo101

2 de dic. de 2014

I was shopping for a vehicle knowing I didn't have the best credit. Joe Allbright not only found me a vehicle that i could afford, but one that i could afford and actually liked. He was also very helpful in getting me financed quickly. Thanks again to the team at Ide Honda. I love my Accord!!

Dantm468

2 de dic. de 2014

Came in a cpl of weeks ago looking to buy our first newish car for my wife. Worked with Gerry. He was very helpful and gave us alot of great options to work within our income. We didnt make a purchase that day, but we will be back after the holidays. Thanks Gerry

Peet123

2 de dic. de 2014

I was referred to Brad Constantino from multiple friends, and now I see why. I've purchased numerous cars in the past, but none were as easy and straightforward as with Brad. He genuinely cares for his clients and this shows throughout the whole process. I will return to Brad for sure, and have told friends and family to do the same.

packerfan2

2 de dic. de 2014

We shopped at two other dealerships and once again Dick Ide won our business. In the past year we purchased a new 2014 Pilot and a used low mileage 2011 CRV. Both transactions were fair and most importantly "Stress Free". A special shout out to our salesman Jose Santa who provided one of the best "low stress" sales transactions we ever experienced. Jose is a very professional, personable, and "honest" young man. The entire purchase experience from end-to-end was a enjoyable event. That's saying something. We also enjoyed meeting and working with Adam in Finance, Jim and Glen in Service, and the lovely and personable ladies in reception.

mshue

1 de dic. de 2014

Russ in Service was very polite, courteous, and very upfront and knowledgeable in terms of what was needed to fix our car. He told me what the approximate price would be and timeframe to fix the car.

rblandr

30 de nov. de 2014

This was the second car I bought from Leigh. It was a great experience with a very smooth transaction. Ken in the finance office was quick and explained everything. Buy from Ide for a great experience.

Jake_Taylor

30 de nov. de 2014

I went there and James took great care of me, dealt with everything, very knowledgeable and not even a little bit pushy. I love the experience, in fact any other car I ever purchase will be from James at Ide Honda!!! Keen was great with financing and got me a great rate at the exact price I requested

kmsydor

29 de nov. de 2014

Mr. Lamb was the sales person that helped me on the day I was looking at civics. He was very friendly, easy going, and informative. He made the experience very comfortable. When I'm ready to purchase I will definitely be going back to see Mr. Lamb.

Nicole2224

29 de nov. de 2014

It was my first time car buying experience that was made an amazing experience thanks to Melinda. She was very knowledgeable and helped me pick the perfect car for my lifestyle. Everyone was very friendly and eager to help. Overall it was a great experience and I'm glad I chose IDE Honda!

Hotto29

28 de nov. de 2014

This was the 3rd time purchasing a car at Dick Ide Honda and the experience was fantastic each time. I cannot say enough kind words about our salesman, Brad. He was very knowledgeable and was able to find the perfect car for my needs. I would highly recommend the Dick IDE sales team to my friends and family.

Andrews81

28 de nov. de 2014

This was my 5th purchase from Brad. He has continued to serve my family's car purchasing needs. He is very knowledgable, honest, and right to the point. I will never look any further than Brad when buying a car. And not just the buying process, but after the sale as well. He checks in with us periodically, even goes out of his way to help us. I have referred countless friends, colleagues, family to Brad, and will continue to do so. Thanks again Brad!!!

lsimpson22

25 de nov. de 2014

Have you ever wanted to go look for a car and enjoy looking without the pressure? Well, I have the place and the most incredible person for YOU! Take a drive to East Rochester and stop at Dick Ide Honda and ask for JOE PRETEROTI. Why you ask? Its like talking with a friend you have known for years. He truly makes you feel comfortable, doesn't waste your valuable time, takes time to answer all your questions and if he doesn't have the answer he makes sure he finds it. I haven't bought SUV in eight years, I was not looking forward to the so called hassle or pressure of a sales person, and then I meet Joe. I LOVED his phenomenal positive attitude and the relaxed atmosphere he created that I bought a 2014 Honda Pilot and brought my friend two weeks later who purchased a Honda CRV through Joe. He is the BEST!!! So what are you waiting for?

Mikeg66

25 de nov. de 2014

My first experience at Dick Ide was to help my son purchase his first car. We had been to a couple of other dealerships and he was narrowing down his choices, On a last minute decision we went out to check out the Honda's at Dick Ide. We met with salesman Jose Santa, and the sales experience here was much more relaxed, and enjoyable compared to another places we had gone to. My son purchased his car that night, New Honda Civic SE.I had promised Jose that I would come to see him when I was ready to replace my car, and went back and purchased a new Honda Accord...Jose takes the time to understand what you need and can afford, and offers the options that work for you. I will definitely take my daughter here for her first car. For me this dealership is not close by, but I think it is worth the trip to check them out.

ungman2002

25 de nov. de 2014

We purchased a new Honda from Jose Santa. We truly have never had a more pleasant car buying experience. Jose was professional, honest, and was there to guide us from the time we walked through the door until delivery of the new car. I would recommend Jose and Ide to anyone looking to buy a new Honda.Charles & Karen Agnello

Hondadan72

25 de nov. de 2014

Hands down the best car shopping/buying experience I have had ever! Joe is knowledgeable, honest, dependable, and friendly which made my experience outstanding. Ask the question and you get a straight forward answer with no hidden agenda. I strongly recommend reaching out to Joe if you are in the market for a new vehicle!

ezekiel8014

24 de nov. de 2014

Gerry Lamb was the best dealer I have ever had the pleasure of dealing with. He bent over backwards to get us exactly what we wanted at the price we wanted! He was knowledgable, courteous, and professional. 10/10!

chelsea.patterson.311

24 de nov. de 2014

Gerry was extremely helpful at answering any questions I had. He was extremely polite and he made everything easy to understand when I came in looking for a new car. He definitely new what he was talking about and I would recommend anyone I know to go in and buy a car from dick ide Honda based on Terry's professionalism.

l_font

24 de nov. de 2014

I just bought another Civic at Ide Honda recently. Overall the experience was very positive, very low pressure. Joe Preteroti was great at answering questions via email or in-person. I can't count how many cars they let me try which really helped me make up my mind. Highly recommended. Ken in the back-office was great with the paperwork. Everything was very smooth.

Ixiixii

24 de nov. de 2014

Gerry was very helpful. He made sure to show me all my options, stayed in my price range and made me feel very comfortable. I have recommended him to all my friends. I will be going back and seeing Gerry for my next car and so will my husband.

rhodaP

24 de nov. de 2014

We had a great experience when we visited Dick Ide Honda. Jose was very nice, personable and very eager to help us out to get a good deal buying my Honda CRV. For this I am grateful that he was there to assist us.

bruhaha7658

22 de nov. de 2014

working with Jose is a breath of fresh air after visiting other dealerships. His knowledge, pressure free,and personality charged manner almost makes the car buying process enjoyable!i leased my car from dick IDE a couple of years ago and will return in 2015 for a new Honda.I also appreciate the dealerships' simplicity and clarity in their pricing as well as an outstanding service team. great job everyone!

taragate1969

21 de nov. de 2014

I really enjoyed working with Joe P. I felt like he was listening to me, and I was happy with my purchase and the deal I received.

cgates

21 de nov. de 2014

We visited Ide Honda with a certain set of criteria about what we wanted in a "new to us" car. Although the website did not show a car like we were looking for, Jose immediately suggested there was a car they were just getting ready to sell that might be just what we wanted. And it was! We took it for a test drive and were totally pleased with the car and we got a good price and trade-in for our old car. Jose was extremely helpful, showing us the features of the car, including how to set up bluetooth. A few days later he called to tell us that he had found an extra key for the car. Whenever we have a question, we are sure to get cheerful and efficient service from Jose.

carlf7000

21 de nov. de 2014

I was finally ready to trade in my existing car and take the plunge and lease my first Honda. Jose Santa, the sales associate I dealt with made the whole experience enjoyable and easy. He was very knowledgeable and answered all of my questions, which gave me the personal satisfaction that I got the best deal possible.

Bnobile

20 de nov. de 2014

Highly recommend working with Joe P. Efficient and prompt to return calls, he made buying a new car a great experience, and so easy. Thank you for everything!

ashley28362

20 de nov. de 2014

Joe Preteroti was amazing .... ONLY if they all were like that amazing deal amazing talk got a great deal. Keep him around love not being pressured.

fsath1136?

20 de nov. de 2014

We have purchased or leased four cars from Dick Ide since 2010, the last two with the assistance of Jose Santa. He made the process easy, was patient, answered all our questions, helped us make the best purchase for our needs at our speed. We would definitely ask for Jose when we are shopping for our next car.

robertpicardo

20 de nov. de 2014

Ask for Melinda in sales, you will not be disappointed! She made the whole car buying experience very pleasant. Did not feel the usual high pressure sales whatsoever. She was very thorough with her knowledge of the vehicle I purchased. They have a great sales manager that you must meet. As we all know , the sales manager approves all deals. Roberto will make sure you drive away Happy.BTW. The service department treats their customers to ensure their satisfaction. They actually seem to be working for your repeat business. I can only comment on regular service appointments(oil changes,etc) . Honda's don't break down,lol (seriously) Knock on wood.I drive the pilot, wife drives the odyssey, the kids , who will not move out, drive civics.

Jamilya

19 de nov. de 2014

I had an outstanding experience at Dick Ide Honda. Jose Santa was extremely helpful and knowledgeable. He offered a great deal in purchasing a new Honda CRV. Everyone at Dick Ide was very friendly and helpful. I would like to continue working with Jose Santa again.

cowsgomoo710

19 de nov. de 2014

I bought my car in late August from Joe Preteroti. It was my first time buying a car, so there was a lot I didn't know. Joe Preteroti was incredibly thorough, knowledgeable, and supportive throughout the entire process. He always made sure I was getting the best deal, and was patient with my many questions. I never felt like I was being sold, tricked, or misled. I highly recommend seeing Joe, whether you are a first time car buyer or not.

Rhett Travis

19 de nov. de 2014

Jose was a joy to work with. He was friendly and helpful. He answered all our questions and was not pushy to sell a car.

Paul Trottier

19 de nov. de 2014

I hate buying cars. I usually have to turn into a complete xxxxx to get a reasonable price for the vehicle. I went to Dick Ide Honda looking for a Honda Pilot & met with Jose Santa. He did a great job of making the buying experience more enjoyable. Many businesses today have lost the ideal that people make the business successful. I don't buy from Dick Ide because their Honda product is better than other dealers Hondas. The only separation between dealers is the people. People make the ultimate difference. In this case, Jose Santa was a pleasure to work with and I will return for my next vehicle.

westwood50

19 de nov. de 2014

It was time for my daughters first car. I made a point to visit local Honda dealer, Dick Ide, and was fortunate to meet Joe Preteroti. He was extraordinarily patient, thorough and very attentive to insure my daughter's questions and concerns were answered. As a father, his professionalism, knowledge, and ability to simply communicate to my daughter and I why the Civic was our best option was the reason we did the deal on the Civic and with Ide. His follow-up through the sales closing and delivery cycle were as the pre-sale process, thorough and professionally managed. He made a personal phone call to my daughter after to thank her for the business and ask if any issues or if any questions needed answering. I found Joe to be one, if not the best sales representative I have ever dealt with. Because of Joe, and our experience with buying our first Honda, we will be seeking him out next year when we trade in a Ford. Thank you Joe!

JLmc

17 de nov. de 2014

We walked into Dick Ide just to "look", met our engaging salesman Joe Allbright, and 1 1/2 hrs later left with signed contract in hand for our first leased Honda and we've loved it ever since! Joe made the purchase painless by keeping within our price range and introducing us to the CRV which totally fit our lifestyle. The service has been easy to schedule and quickly completed. We'll be back to see Joe when the lease is up to see what he's got to show us next!

car12n94

17 de nov. de 2014

I recently purchased my first car at this dealership and was met with patience and friendliness by everyone I encountered. Joe Preteroti was an excellent salesman, answered all my questions, helped me to liaise with the dealership's financing services and I was fortunate enough to leave with a beautiful certified preowned Honda and monthly payments I can afford! I have recommended and will continue to recommend this dealership and salesman to anyone I know interested in a car and looking for a welcoming and non-pushy environment!; thank you Dick Ide!

Hausmann925

17 de nov. de 2014

My salesman was Brad Constantino...man, does he know his stuff! I would recommend Ide Honda in Penfield, NY and Brad to anyone looking for a new Honda! This is the fifth Honda my family has leased from Ide Honda. Thanks, guys!

vlyman

17 de nov. de 2014

After purchasing a Honda Civic from this dealership back in January 2014 for my college age daughter, we were finally able to get the first "free oil change and tire rotation at 5900 miles on Veterans' Day, November 11th. We called three times to try to schedule the service throughout the year to no avail, we had to wait until the service light came on, they were adamant. It finally did and I had an appointment for 9 AM on November 11th and told the appointment would take about 1 hour and 40 minutes. I arrived around 8:40 and did the typical drop off process. I waited in the waiting area and next thing you know after about 35 minutes my car was ready. At check out I was told I owed $149. I was a little shocked; the service rep started explaining, in detail, that they performed the 7500 mile service, which included doing something to the breaks. I did not realize that I agreed to the service because it was not explained to me and a price was not given to me prior because I would have called my husband to see if the service was actually needed. I paid and told my husband who was very upset because the service did not need to be done at 5900 miles. The bottom line is that they were adamant about the miles for the "free" oil change and tire rotation but not so adamant about the 7500 mile service. After discussing this with the service manager they refunded me $60 but I ended up paying $90 for something that was not needed or explained to me. My husband also checked the breaks and they had not been adjusted or cleaned and they did not top off all the fluids, which was supposed to be included. They did change the oil because there was oil spillage and the tires were rotated.

jdficarra

11 de sep. de 2014

I recently purchased a 2014 Honda Accord sport from Dick Ide Honda, Brad Constantino was very helpful and was patient answering all my questions. His knowledge of Honda's was very apparent. He was able to help me get the car I really wanted while staying within my budget. He even noticed a small imperfection on the hood and promised a replacement. I'm so happy with my Honda and I'm finding every exscuse to drive it. I would definetly recommend Dick Ide and Brad to my family and friends. I also love the free oil changes for the life of the car!

georgey82

30 de ago. de 2014

I just want to say that Brad made buying this Honda Pilot the easiest & most pleasant purchasing experience I have ever had. The financial people were also very friendly & helpful. I would definetly recommend Dick Ide Honda and Brad would be the salesman I would recommend. Very personable and honest. You don't often find that in a car salesman. It changed our outlook on buying a car.

PLDarrow

4 de ago. de 2014

In July, I (Phillip Darrow) & Richard Nielsen purchased new Hondas (a 2014 Civic LX and a 2014 Insight) from Dick Ide. We have always enjoyed working with Brad Costantino, and even more so now since he was able to get us great trade-in values for our older model Hondas. Br ad is always friendly and willing to help us get the deal and the vehicle we really want. He always goes the extra mile and we appreciate it very much.Likewise Russ Vanderwall in Service is always helpful and friendly and willing to go the extra mile; He is definitely our go-to person for service.

Jsmithhome1

4 de ago. de 2014

This the second Honda Accord we have leased from Brad Constantino. He always gives us a good deal and is very knowledgeable about his products. This car has a lot of electronics our previous car didn't have and he was very patient when he went over all the new additions. He even synced our phones for us.

BrianDavid

12 de jul. de 2014

For my first time ever owning a car and obtaining one from a dealership, i was pretty nervous. As soon as my parents and I walked in the door of Dick Ide Honda, Brad greeted us right away and helped us in the most personable and pleasant way possible which set me completely at ease.

mafundis

24 de jun. de 2014

We had an outstanding experience at Dick Ide. Brad was extremely helpful and answered all our questions. We got a fair deal on our trade in and are very pleased with our purchase of our 2014 Honda CRV. We just love it! Everyone at Dick Ide is always friendly and helpful to us. We continue to visit this dealership because of the quality service and quality people who work there.

georgestud

11 de jun. de 2014

Although I am a first time buyer I have to say I conducted lengthy research and detailed investigation into what I would like for my first brand new car. I originally was going back and forth between chevrolet and honda and eventually went with Honda because of its wonderful reputation. I chose Dick Ide because not only was it close to where I live but I also felt very at home dealing with the staff who work there. Everyone was extremely friendly without being pushy at all which I have experienced with some other dealerships. I highly recommend Dick Ide Honda for anyone looking to get a Honda in the future.

jake50k

29 de may. de 2014

Brad Constantino made my buying experience with Dick Ide fantastic. Not only did he keep the process extremely simple by being available when I was, he went above and beyond to meet my needs while providing extreme value. This is my second time working with Dick Ide and Brad, and I can assure you there will be a third.His professionalism, efficiency, and thoroughness were paramount in making my buying experience better than I could have anticipated. Additionally, Ashley and Bob were pleasant to work with and kept the paperwork streamlined while covering all the bases.I can't thank Brad and the Dick Ide team enough for making this purchase stress free.With extreme gratitude,Jake K.

sbutts

29 de may. de 2014

My experience with Dick Ide Honda was exceptional. From the minute that I walked into the dealership to the time when my final paperwork was signed it was nothing but GREAT!. Both Roberto and Brad took great care of me and made sure that all of my needs were met and that I was completely satisfied. I also want to say thank you to Bob Pelton in Finance as he was great to work with as well. I have owned Hondas in the past and then switched to Toyota 5 years ago. I am happy to say that I am thrilled to be back into a Honda and will be loyal to the brand in the future. I absolutely love my 2014 CRV and truly appreciate working with such great people at Dick Ide. Roberto, Brad and Bob all made the purchasing processes seamless.

austinmiller29

28 de may. de 2014

I bought the 1999 Honda Accord in Dec. 1999 and it had around 6500 miles on it(assume a sales demo car). When I went to pick it up the cruise control was not working so I had to take it back to the dealer for repair(not a good sign for customer service or quality). Since that time I have spent over $10,458 for service at Dick Ide and most of the time I go in there I am made to feel like I'm imposing on them to spend money for repairs. I have taken the car for "express" oil changes and waited over 1 and 1/2 hours. I was told that oil changes were free for the life of the vehicle but received a bill most recently for the oil change, 5/28/2014. I was informed that the bill was going to be $170.00 and I interpreted it as total bill. According to Ide rep, it was for the replacement only of the left and right links. Oh well, so much for free oil changes and customer service understanding..... When the service rep quotes you a price I assume that is the total bill.I have been in the service business for over 22 years and have a sense for good customer service. I would strongly recommend shopping elsewhere for a Honda car or service. I will be servicing my car in the future, elsewhere. Am disappointed in their customer service. If you are concerned about customer service go elsewhere....... Good luck.

Eivind

23 de may. de 2014

I highly recommend Dick Ide Honda -- at every point, I felt respected and valued. There is no need to show up with a defensive mindset. There is no hard selling or hidden fees or last minute surprises. From being greeted by Roberto, the sales manager, in the parking lot to then working with Brad for the remainder of the sale, my experience far exceeded my expectations. I simply couldn't be happier with the buying experience, and I have tremendous confidence that such top flight customer service will continue when my Honda is ready for scheduled maintenance.

dobi

13 de may. de 2014

Thank you Brad for the very smooth and easy experience. This was my very first time buying a vehicle on my own and you made it a very comfortable and you were very helpful. I appreciate all you did to make this experience one that will bring me back again.

saucey41

3 de may. de 2014

I was very pleased with my experience at Dick Ide Honda. I never felt pressured, in fact just the opposite, to get a vehicle. My salesperson, Joe Allbright, did a great job in finding me a vehicle that suited me and didn't try to upsell me to something I didn't need. I love my 2011 CR-V and feel that I got an great price on it. The service staff and financial staff were great as well. I would recommend this dealership to all of my family and friends!

cashbery

30 de abr. de 2014

Brad made buying a car fun and easy. He was so great to work with! Exceptional customer service. No one at Dickide hounded you to buy a car or listen to their incentives, they let you browse around and see what you like. I loved the whole experience. Thanks again, Brad!

awbrown1492

20 de abr. de 2014

Buying a car can be an extremely intimidating experiences -- but not with Brad Constantino! For one, I never felt pressured into buying anything, which is an all to common occurrence at other local dealerships, but more importantly it really seems like he truly cares about providing the best experience representing not only Honda but the community. As long as Brad is at Dick Ide Honda, I know exactly which salesman I'll be going to! Thanks again, Brad!

rsmith7672

17 de abr. de 2014

I started my Dick Ide journey 3 years ago when I was looking for a reliable vehicle for my family and most importantly my children. I leased a 2011 Honda Odyssey minivan for myself. The salesman was very nice and the service was great. I truly loved my Odyssey, it was stylish, comfortable, reliable and most of all safe for my children to ride in. It was a beautiful vehicle. I was proud to be a Dick Ide customer, knowing that my license plate holder read "Dick Ide In Penfield" I was glad to support such a great name in vehicle sales.Most recently I have renewed my lease with a new 2014 Honda Pilot, and I was helped by salesman Joe Allbright. He was a great guy, and very nice to work with. He answered all my questions and was very helpful. He is someone I will recommend my friends and family to see if they are interested in buying or leasing a Honda. I enjoyed coming back to Dick Ide for my regular maintenance for my Honda Odyssey and regular oil changes. I also enjoy working with the service team at Dick Ide, I know with my new Honda Pilot I will be well taken care of by Dick Ide's service team. The service manager Mark Frey is always looking out making sure you have someone helping you. Linda and Russ are a great to work with as well. I enjoy bringing my vehicles in to be serviced because the staff really takes care of you, making you feel at home and they really care for your vehicle. Thank you Dick Ide you have made a forever customer out of me and my family. I really love you guys! Thanks ALOT!Sincerely, Rachel Dean Smith -Rochester New York

DouglasTLangford

10 de abr. de 2014

I felt that Melinda was helpful in allowing us to fully process our decision as we not only needed the car for my wife and myself, but now also for our daughter who will be driving it as well. When we had second thoughts, Melinda was not critical but allowed us to test drive other vehicles to make sure we felt the accord was the car that suited all of our needs the best. This was a no guilt experience where we really felt that she and the cars manager were patient in working with us.

hollysusan925

4 de abr. de 2014

I am not the easiest person to help find a car. My credit is less than ideal, and I do not look good on paper. But when I sat down with Brad at Dick Ide, he was very open and honest with me about what kinds of options I have. Being a female, it's difficult to be taken seriously in the automotive world, as people either think you're uneducated in what you're looking for, or try to take advantage of you. After sitting down with Brad and Adam, they explained every step of the process and pulled some strings to get me into a pre owned vehicle, at which I was ecstatic! They needed a day or so to process paperwork, and the next thing I knew, I was actually getting a brand new 3013 Honda Fit. My jaw was on the floor! I went in the next day to finish paperwork, and picked my car up the day after. The entire process took less than a week, and I cannot say enough great things about my experience. Brad went above and beyond helping me, and Adam as well. They were both honest, straightforward, and overall wonderful! I'd like to say I'll be back soon to purchase my next car, but they got me so well situated with mine, that I doubt I'll need to see them for a very long time! But do yourself a favor and go see Brad at Dick Ide!!!!

eadams1224

4 de abr. de 2014

I came to Dick Ide after receiving extremely overpriced leasing rates at a local competitor. I was looking to lease for the first time and knew very little about the process. I cannot express how easy, stress free, and fun my car buying experience was at Dick Ide.. I felt like the employees did all they could to make my experience enjoyable. Will explained absolutely every detail of my lease in a thorough manner and ensured I had a comprehensive understanding of the new features my Civic had to offer.

llamitie

4 de mar. de 2014

The vehicle I wanted was in stock, and was clean and ready on time. Everyone was well organized so the buying experience did not take long at all.

Melfel

2 de mar. de 2014

This was the best car buying experience ever! Brad was friendly, thorough and made sure all my needs were met. Amazing staff and I am completely satisfied with my new car and the entire process.

sylvestr79

26 de feb. de 2014

This was my second time purchasing a brand new CRV within a year bc of an accident and Joe was very helpful both times. Leigh helped me also when Joe was out of the office. I will definitely recommend Dick Ide to family and friends.

andyfoster

18 de feb. de 2014

Appreciate the fact Joe took his time to write everything down for me. That's a big plus in my book as most salespeople I've come across would just roll their eyes and try to dump me off.

Pockets638

18 de feb. de 2014

I stopped by Dick IDE with no intention of buying a vehicle. A young sales person by the name of Brad approached me.He asked if he could help me. It was no hard sale just a friendly conversation. I talked and Brad listen . Brad ran some numbersFor me to satisfy my curiosity . When he returned after a brief moment I was completely taken off guard. Here was a price I couldWork with. We'll needless to say I bought the 2010 honda element. From the sale to the final signature everything was enjoyable.Everyone at the dealership was friendly and efficient. I was so impressed with this dealership that 2 days later I bought anotherVehicle. A 2014 Honda Odessy. Brad set the bar High :)SincerelyJeff Licalsi

tpmedia

3 de feb. de 2014

Had a simply superb experience with Brand Constantino and the amazing staff at Dick Ide Honda. We shopped around at several dealerships and no one was even close on price and not even close on friendliness and lack of game playing. We are superbly pleased.

Sarratori

30 de ene. de 2014

It was an absolute pleasure to do business with the folks at Dick Ide Honda. They are just awesome folks, committed to their customers. I got the best deal between Ontario and Monroe counties.

jcrosby208

30 de ene. de 2014

Took my car to Ralph Honda and they "fixed" it but only for a week. Car stopped working at a very busy light and had to be towed. I bought and deal with Dick Ide so towed there. Linda was exceptional. When a loaner car was available she went out of her way to come get me at work and take me to Dick Ide as I did not have a ride there. She also went out of her way to get me a very good price for the repair by calling the local rep. I am very happy with Dick Ide's service and Linda!

rjbohn

8 de ene. de 2014

The overall experience of car buying at Dick Ide was very good. We had been a little leery about buying from Dick Ide because of other peoples experience with them a long time ago. Fortunately this doesn't seem to be case now but the true test will come when we need to use their service department.We dealt with Brad Constantino and he was very good. We were pleasantly surprised when he didn't accompany us on our test drive. Brad was very knowledgeable about the car line and he wasn't overly aggressive to sell us a car. When we picked up the car it was in excellent shape and Brad took his time in explaining the features of the vehicle and even did the phone Bluetooth pairing for us. Even after the sale Brad kept in touch to make sure we were happy with the vehicle and that we didn't have any issues.At this time I would recommend Dick Ide Honda for a new car. I hope their service staff is as friendly and competent as their sales force.Regards,Rick

vlyman

8 de ene. de 2014

I just leased a 2013 Honda Civic for my high school daughter. I picked it up in the evening of 1/2/14. The very next morning we went out to start it and the doors would not unlock. After numerous tries with all three keys we were able to open the front passenger door and start the car. After a few minutes we tried to get in to move the car so we could shovel our driveway. The doors auto locked because the driver's side was never unlocked. The car ran for close to an hour before I was able to open the doors, with the exception of the driver's door. I called the dealership and explained the situation and they told me to call roadside assistance. I stated that I had not even had the car for 12 hours yet. They said there was nothing that they could do because they did not own it anymore. Too make a long story short, the new car has been back to the dealership a total of three times, to include twice today (1/7/14). It is there now and we have a loaner with a half a tank of gas which my husband was told to make sure it is filled to the same level as when it was received, never mind my tank was full before the three trips to their dealership for an issue that should have been fixed if they did a proper pre-delivery inspection (PDI). I have had to miss work twice and my daughter was left stranded on 1/7/14 in the bitter cold and in a dark parking lot...not safe at all. UPDATE: I feel after going back and forth a couple of times with Mr. Ide and seeing that he really cares about his business, and how customers are treated, I would recommend this dealership for anyone looking for a Honda. I guess what happened to us was not the norm. I appreciate the way Mr. Ide went above and beyond to make right what happened. He filled our gas tank, washed the car and even offered to pay the first payment, which I graciously declined. Overall my experience could have been a lot better but in the end it was all good.

Cpult1

6 de ene. de 2014

I was working for WBEE and somehow I ended up going back and getting a fantastic deal on leasing a honda CRV!! I couldn't be more happier with my decision & it helps when you have great people to work on it with.

YoungHonda007

18 de dic. de 2013

We made an appt to test drive 2 vehicles, when we arrived the vehicles were pulled out in front, running & waiting, all warmed up for us. These had more features than we were looking for so Brad set-off to find what we were looking for. Within a few days, we received a call and were very impressed when we arrived at Dick Ide to see Brad had found EXACTLY what we were looking for at the price point we were seeking. When we arrived the next day to make our vehicle switch, Brad was outside doing some last minute polishing himself. We felt like Brad really wanted to sell a vehicle to us and that he was working hard to find what we needed. His professionalism, attention to detail, and upbeat personality made every interaction with him a pleasant one. We love our "new-to-us" Honda Pilot. We know we got a fair price and wouldn't hesitate to go back to Brad at Dick Ide to purchase our next vehicle.

cedmund

18 de dic. de 2013

Outstanding experience working with this dealership, value, customer care, communications, follow up made this experience great. A willingness to go the extra mile making sure everything is perfect. Thanks to Jose and Mark for making it happen.

Cbellinger

13 de dic. de 2013

Melinda knew exactly what would appeal to me and what would work with my budget. I told her what I wanted as my monthly payment and that I wanted AWD and satellite radio and decent miles per gallon. When i arrived to test drive "as many cars as we want to," Melinda said, "I warmed up this recent trade I just took in because it'd be perfect for you." After having my last car totaled, it was a nightmare of paperwork and phone calls and rental cars. Melinda made the car buying experience so fast and stress-free. They take care of as much for you as possible! Melinda even came to get me from dropping off my rental car; she really thought of everything.And the manager was so helpful and thorough. I felt at ease and that buying from Dick Ide was the best idea. They have a free oil change program and the car comes with a free inspection! Anything that keeps it from passing inspection, they'll fix for you for free just to make customers satisfied. This dealership is packed with pros; they're not just after a quick buck, they want to make sure you become a repeat customer. Thanks, Melinda!!!

kristenciaccia

4 de dic. de 2013

After selling my car for less than what I owed so that I could stop paying for repairs, I thought about getting a Honda and went to Dick Ide. Brad was my guy and was thorough, knowledgeable and patient throughout my decision-making process. He worked tirelessly to make sure I got the best deal (which I definitely did) and the car I wanted -- mine had to be brought in from Syracuse. I went in on a Tuesday night and drove out the showroom with Brad by my side on Saturday. I continue to have my car serviced at Dick Ide and Brad always makes a point to stop by a say hi and see how I'm doing. Great guy who knows his stuff!

marciehab

8 de nov. de 2013

I just purchased a new Honda CRV from Leigh Quackenbush. I needed assistance in making a decision to purchase a Subaru Forrester (which I have driven for years), Honda CRV or a Mazda. I visited several dealerships over several months and met with some very colorful personalities during the journey. From the start to the finish of my purchasing the new Honda CRV, Leigh was professional, knowledgeable and patient. He offered assurance and advice without being condescending or pressuring me to purchase. When I made the final decision to purchase, he made the entire process effortless and time efficient combined with a genuine care and concern regarding my questions. Leigh's competent, but kind manner is exemplary. I look forward to working with Leigh in the future and will highly recommend him to friends and family. Thank you!

lmccartan

6 de nov. de 2013

I will never buy or lease another car that is not a Honda! Mr. Constantino converted me into a Honda lifer. His salesmanship was friendly and professional. His expertise and knowledge of his product were beyond my expectations in a car salesperson. In the past I have always dreaded when the time came to replace my vehicle. The entire experience from when I walked into the door to the time I drove off the lot was actually fun. He was very clear and accurate when describing the vehicle and the terms. When it came time to sign the papers there were no surprises or hidden fees. I felt that I was getting and honest and valuable deal. Upon delivery of the vehicle, Brad explained every feature and made sure I was comfortable with all of the dials and buttons. One week later I am in love with my new Honda!

borntofish

2 de nov. de 2013

I went to Ide with my 23 year old daughter who wanted to buy a Honda Civic. She did all the talking and dealing with salesman Kent Kroemer who was very nice and easy to deal with. The price was lower than any Honda dealer in Rochester and It was the easiest and BEST car buying experience in my 30 years of buying cars. The free oil changes for life is great! Kent spent 20 minutes after the sale to show her how all the new electronics work and helped her program her phone into the cars Bluetooth system. On our way out the door Rich Ide personaly thank her for buying a car from their dealership. Just a great experience!

Bonesnurse36

28 de oct. de 2013

Had I known buying a new car would mean Dick Ide disparaging my credit and reputation with a local bank I would have just kept the vehicle I had! When does it take over a month to submit a payoff to the bank on your trade in? Only when you buy a new vehicle from Dick Ide! How long does it take them to rectify the situation when you bring it to their attention? Days!

gdonnelly

9 de oct. de 2013

SERVICE WITH A SMILE AND THE EXTRA MILE!Scheduled my new car to have body side door molding installed. It was mistakenly arranged for a time, that upon arrival, I learned is not typically scheduled. Instead of making me return...I live almost an hour away, Billy Thompson voluntarily stayed past his shift and installed the moldings. He did it with a smile and Linda treated me like a queen. I even explained, that it was ok and I'd return, that it wasn't a big deal. However, Linda said, "We treat you like family here at Dick Ide" and I truly felt like it. Thank you Billy and Linda. I really appreciate you going the extra mile for me so I didn't have to travel so many.

Cmbaston

3 de oct. de 2013

Joe was great! This was our first time buying a new car ever and he made the whole experience stress free and effortless. He was very accommodating and answered all of our questions with enthusiasm with a touch of humor. We also got an amazing deal so we are very happy with our purchase.

jclarcq

27 de sep. de 2013

My wife and I bought a Honda Fit for my sister and worked with Will Galliher. Will was professional with us. No high pressure techniques.

Kittygirl1

27 de sep. de 2013

I purchases two cars from Dick Ide Honda in the past and it seemed natural to shop there again for new car. I dealt with a very nice and knowledgeable salesperson who put a price together for the new car and it seemed reasonable. However, there were fees that seemed strange, like a $45 registration fee for free oil changes and a rewards card that didn't seem to be of any value although they were putting $250 on it at the time of purchase. I couldn't understand why I would need to "register" with the dealership that was selling the car. I didn't understand why I would get a $250 rewards card that could only be spent on the dealership and only a small percentage was allocated for service costs. These things didn't make sense and no one seemed to offer an honest explanation for any of it so I thought it best to check out at least one other Honda dealership in the area. I was offered the exact same car and the same interest rate for financing but no free oil changes or registration fees or rewards cards. The price of the car was less than that offered to me at Dick Ide Honda. I called Dick Ide Honda and asked to speak with the sales manager, hoping that he would be willing to work with me on the price. What a huge mistake!!! Mark McAfee was brutally rude to me and it was embarrassing to be spoken to that way. When I asked about the fees and the difference in the price from Dick Ide to the other dealership, specifically asking if the difference was due to the free oil changes and the rewards card, Mr. McAfee told me that he was in the business to make a profit and if the other dealership offered me that price I should take it. And I did. Not because of the price difference, which in the end was only $840, but because I was treated so poorly by Mr. McAfee. Instead of telling me why I should stick with Dick Ide for my new car purchase even if I had to pay a bit more, he told me to go buy elsewhere. Wow!! I am still stunned by this.

MLeav3

19 de sep. de 2013

From the moment I walked in, I knew it would be a great experience. Jose was kind and made car buying a wonderful experience. Adam went above and beyond to get me qualified, in my price range and got all financial paperwork filled out. I will never go to another dealer ever! You have made a customer for life! Thank you so much!!

gdonnelly

18 de sep. de 2013

Joe Allbright made buying our new Honda Civic a very pleasant and swift experience. He was ready for our visit, explained differences in models very clearly and had our purchase "road ready" in less than 24 hours!

benadam

14 de sep. de 2013

Save yourself time and gas money. DO NOT GO TO DICK IDE! Wanted to purchase a new car for my son but the salesman didn't know S#$%. My son knew more than he did. Told him I ran out of time and purchased at another dealer.

KBrewer23

12 de sep. de 2013

Excellent overall experience. Joe was very knowledgeable and friendly. On initial call, I was interested on getting more info on a hybrid and he provided a lot of good information. He found the vehicle color I desired and had it ready when promised. Glad to be part of the Honda family now. (My wife bought a Civic from Adam in 2009.)

kimmybshaw

11 de sep. de 2013

I have had such a positive experience with Dick Ide. I will recommend everyone to go to this dealership. Everyone from Joe in Sales, Ken in Finances, and Russ in service (for our Honda Odyssey) has been super helpful, polite, and quick with returning emails and phone calls. Very satisfied.

Cinder25

5 de sep. de 2013

This will be my third Honda (specifically the Civic) that I have leased through Dick Ide. The last two I was lucky enough to work with Brad, and will continue to do so! During the last leased car-Brad ALWAYS made it a point to greet me, even if I was just there for an oil change. A couple months ago while getting my car serviced-he was excited to show me all the improvements and extra features in the 2013's. He was aware that my lease was ending soon and told me there was a sale coming up and that it would be the ideal time to change over! When I came in for my appointment-he had 3 cars waiting for me to look at-in order of what he thought I would like! In two days he had the car ready,all the paperwork set up, car waiting and was driving away within a half hour!!! Thank you so much Brad for making the whole transition so easy and stress-free!!!

Btdog22

4 de sep. de 2013

Absolutely phenomenal experience: Kent is, literally, the best car sales person I have ever dealt with! He bent over backwards to ensure my process was quick and efficient. While picking up my vehicle my wife asked him about swapping out her 2011 Element for a new Accord and we walked out with two cars for only $200 more than what had previously paid for one vehicle. The sale of my Pilot took a whopping 30 minutes and then Kent walked me completely through how to operate all of the electronics...including linking my phone and adding in all of the speed dials. He also clearly reviewed all of the safety features of the vehicle.To top it all off Kent called the members of my family by name and even used my nick names for them! He did all of this with an infectious smile and positive attitude throughout. EXCEPTIONAL SERVICE! If you're looking for a Honda in Rochester, steer AWAY from Garber and go straight to Dick Ide and deal with Kent!

pellicano

3 de sep. de 2013

I highly recommend Dick Ide Honda. My salesman, Brad Constatino was fantastic. He was very knowledgeable and I truly appreciated his expertise, patience, and kindness. I was so grateful that I found someone that I can trust. He took care of all of the paperwork and before I left the dealership he made sure I knew how to operate my new Honda CRV. Brad was able to find the perfect car to meet my needs. I love my new wheels! Dick Ide is the place to go for wonderful service and Brad Constantino will take care of you!!

kcorpus

1 de sep. de 2013

After 3 days of being frustrated with car shopping, salesman acting arrogant and pushy, and even having a sales person from a Chevrolet dealership just leave me to look at cars by myself and saying if I needed anything to let the receptionist know...after I had shared I needed help. I was so discouraged that I posted on Facebook for a recommendation for a honest salesperson who people trusted and was helpful. Several times Brad Constantino's name and Dick Ide Honda was given, so I decided to go to Dick Ide Honda and meet with Brad and I have to say it was one of the best decisions I ever made! He listened to me, worked with me to make sure I had the right car to fit all my equipment for my job in the trunk, and worked with me to get out of my current loan and into a lease on a new Honda Civic. I then worked with Adam Weil for the leasing agreement and that was all done and said in about 15 minutes! I felt heard, and supported in my car leasing experience and would recommend to everyone to call Dick Ide or stop by to work with Brad and Adam for their new, used or lease car needs! I will do business with Dick Ide from now on!

songwriter1955

19 de ago. de 2013

We leased a 2013 Honda Civic for our son. Brad Constantino, our sales associate, made the entire experience a pleasure. He was responsive to all of our questions and needs both in the showroom and those sent to him via email, the latter to which he always responded promptly. The price he quoted us on a lease plus a very very low upfront costs beat anything we could have gotten if we were purchasing a used car which we originally considered doing. It was truly an amazing price and allowed us to get our son a much better car than we would have otherwise. Working with Brad and Dick Ide Honda was pressure and stress free. It was by far the best car buying experience we have had in the 25 years we've lived in the Rochester area. We will definitely recommend Brad and Dick Ide to our friends and associates and plan on being one of Brad's clients for many years to come.

subran1

1 de ago. de 2013

Brad was very helpful in every aspect in buying a car. He was able to find the car that I wanted. It was a great experience.

lmkny2008

25 de jul. de 2013

Had a great experience with Doug in my first ever car leasing experience. I was in and out within two hours the day I came in. Doug did an amazing job at helping me choose whether to buy or lease. I test drove a 2013 Honda Civic and fell in love with it. The car was ready to be picked up two days after I walked in the first time. Being the first experience of ever leasing a car, I don't think the experience can be topped. I will definately continue my business at Dick IDE Honda and I will recommend my family and friends to Dick IDE Honda and to ask for Joel. Thank you Joel!

Croc1121

23 de jul. de 2013

My experience with brad was great..he was real informative and helpful with the whole process!!! I would deff recommend him to a friend !!! Thanks

bmulconry

23 de jul. de 2013

A couple of weeks ago I decided to lease a car. I went to Dick Ide Honda and had the pleasure of working with Brad Constantino. I am so happy that I decided to go there, because I assure you that Brad is one of a kind. Never in my life have I experienced such incredible customer service. I would recommend him to anyone and everyone, and I intend to do so! What was so wonderful about him was that he made me feel very welcome and at ease. Brad saw to it that I was taken care of and that everything went smoothly from start to finish. I also appreciated his regular follow ups. I knew exactly where we were at all times during the process. Not only does he have amazing people skills, but he knows he is definitely an expert in the product that he represents. His expertise was part of what made me extremely comfortable with my decision to lease a Honda Civic. I was impressed with the way that he made me his number one priority and saw to it that I had my car as soon as possible. I expected the car buying process to be stressful and endless. However, it was exactly the opposite of that. Brad made the entire experience extraordinary. Thank you, Brad!

donowsky

22 de jul. de 2013

I was very pleased with my experience at Dick Ide. Brad took the time to work with me on the phone and in person. When he thought that the appointment we had scheduled one evening would be tight, he called me to ask if I could come 1/2 hour later so there would be no chance of me needing to wait. I really appreciated that. He also helped me after the sale when there was some confusion with Hoda Finance. He had resolved the problem within an hour of receiving my email asking for assistance. I will be recommending him and this dealership to friends and family.

PeterOsborn

20 de jun. de 2013

came for NYS inspec. didn't pass Jed explained features of an Element I was looking at, introduced me to Leigh. worked a great deal

Beakerftw

10 de jun. de 2013

I was talking with few Honda Dealers. Honda Dick Ide stood out the best. They were very honest with the pricing. No hidden cost and no hustling. Joe was very friendly and pleased to have made the purchase through him. I bought a 2013 Honda crv lx awd and love it. I wont be buying any Honda anywhere but at Honda Dick Ide!!! Other places tried to give me the run out on pricing and play games. Dick Ide didnt and thats why I purchaed it. Hands down service by Joe. Thanks!!

callmm17

16 de may. de 2013

This was my first time buying a car! I had the best experience! No hassles it was super easy and efficent! I will for sure recommend people going to Dick Ide as well as coming back again for another car!!

arule

14 de may. de 2013

Russ was awesome. He was friendly and knowledgeable, as well as straight to the point. He kept me informed while the problem with my car was being found. He also made me aware of g the amount I would've had to spend had I not purchased an extended warranty. Overall it was the best experience I've had.

sylvestr79

8 de may. de 2013

I sent in an email about a car I saw online and Joe responded right away and I went in the next day, was offered a great deal and bought a new car that night. I picked it up tonight and couldn't be happier!

roxykay1035

7 de may. de 2013

Brad was great in showing me about my car. I loved how I was in and out of the dealership quick and they have everything taken care of for me when I had gotten there.

kerripont

7 de may. de 2013

The whole buying experience was wonderful. Brad was very knowledgeable about the vehicle we purchased, and made the process a lot less stressful. The vehicle we wanted was in stock, and being able to see the options and color in person was very helpful.

rich1983

6 de may. de 2013

Brad was very knowledgeable and made my decision fairly easy. I really liked how everything was taken care of without my involvement, Registration, Insurance, ect. and would deffinitely reccomend Ide to my Family and Friends.

Kstreb

6 de may. de 2013

Brad Constantino made buying a car simple. He knew the product features, answered all our questions, provided a good price, and did an excellent job preparing our new car prior to scheduling pick up.

adamus

6 de may. de 2013

Brad met us at the door with a smile and asked how he could help us. We told him that we were lookingfor a new car, possibly a Honda Odyssey. He show us a floor car and pointed out the features. Then he offereda test drive out the dealership and a circle that involved some highway travel. The car was smooth and quiet.It was very similar to the Chrysler Town and Country I've been driving for the last nine years. Brad worked with us to help the trade in value of my car meet the the price I was willing to pay forthe new car. There was little stress or rush. The sale was made.

adevoria

6 de may. de 2013

I purchased a new 2013 Accord from Brad Constantino at Dick Ide Honda. Dealing with Brad was an absolute pleasure. He is a very knowledgeable salesperson, and is respectful of and courteous to customers. Brad not only found me a great car, but a terrific deal as well. I highly recommend both Brad and Dick Ide Honda.

djpt108

6 de may. de 2013

The principal reason for purchasing my Honda Pilot was the professional and attentive service provided by Brad Constantino, the salesperson.From the beginning of our conversation, he was extremely helpful and willing to work within the budget I had envisioned. He accompanied me on a trial run with the new Pilot and explained the features with both knowledge and passion. In the end, one quality was the most convincing to me in the car buying experience: trustworthiness. That quality in a person and the organization is always uppermost in my mind and central to my values. Brad and Dick Ide Honda are exemplars of that quality..

dmlover212000

23 de abr. de 2013

The lease on my Honda civic was about to expire and I had to do something about my transportation. I knew exactly where I was going and who I was going to see to purchase a new car. After the 3 year term on my lease and hundreds, if not thousands, of customers later I walked into Dick Ide and Jon Farmen immediately saw me and remembered my name, what I did for a living, where I worked... Everything! It was as if those long three years had never passed. Now THAT'S customer service. Jon let me test drive anything I wanted to take out. And being so picky it wasn't just one. And while I was out on a test drive he crunched the numbers and had all the information I wanted on every car I was looking at when I got back. He knew that's how I liked to do business and he was right on top of it. He even went with us for one of the test drives just to spend more time with us. That proves dedication to his customers. I decided on a car and had made arrangements to pick it up the following weekend. I spent the whole weekend debating if I wanted an LX or EX. I came to the decision that I was going to go for the EX... After originally telling Jon I wanted the LX. He had done the paperwork and numbers and I signed all of them... Then Monday morning he had a voicemail waiting for him telling him I wanted to upgrade if it was possible. He made it possible! He found the EXACT car I wanted. Right down to the color of the interior. All in a few hours! It's like he pulled my dream car out of thin air! That same Monday night - after making Jon put together all new paperwork for the different car - I drove away with my new Honda Civic EX. All because Jon spent his day pulling everything off for me. His initiative and determination blew my mind. I completely threw him for a loop and he never even batted an eyelash. I thought leasing the civic three years ago was easy... This time around he made it completely effortless! All I had to do was sign papers and drive my car away. He even took care of insurance and registration. He is amazing! As long as he employed at Dick Ide I will be a customer for life!!

blanch1560

20 de abr. de 2013

Mr Brodsky was very professional and kind, dealerships need more people like him. We looked at the Honda Civic a week earlier and had just begun our search. James was not pushy, nor did we feel any pressure to put a deposit down. We looked at cars for at a few other dealers who were overbearing and made us feel very uncomfortable. We even put a deposit down on one at a different dealer for another Honda Civic. . When we went to the other dealer in Henrietta to have my deposit refunded, I was treated terribly. We went back to Dick Ide and purchased the Honda Civic that we looked the week before. I would HIGHLY recommend going to Dick Ide. I am writing this as the mother of the purchaser of the vehicle - I will go back to this dealer when I am in the market for my next vehicle. EXTREMELY IMPRESSED!!!

Frank_V_G

12 de abr. de 2013

Our recent purchase of a 2013 Honda Accord at Dick Ide Honda was very pleasant, non-pressure experience. Our salesperson, Melinda Pagliuso, was extremely knowledgeable of our new 2013 Accord as well as the other Honda automobiles, and was very pleasant and easy to work with. She provided us with helpful information regarding Honda, the dealership, and the service department. More importantly, she helped us secure a good deal and my wife and I are quite happy with the purchase. When we picked up our car, she was very patient in showings us all of the features and stayed with us until she answered all of our questions. I have been buying new cars for about 30 years, and this was the probably my best car purchasing experience yet. We will recommend Melinda and Dick Ide to anyone looking to purchase a new car.

2013honda23

2 de abr. de 2013

I felt very welcome from the moment I walked in the door at dick ide. I was referred to Brad. Brad took his time with me and helped me get the car I wanted exactly. I would reccomend Brad to my friends and family. I had a wonderful experience and look forward to changing my oil to see all the friendly faces.

LyndsayDiMeo

28 de mar. de 2013

I went in to Dick Ide Honda this past Sunday, test drove the 2013 CR-V, and I absolutely fell in love with it, I had to have it! Brad Constantino was extremely helpful, he knew exactly what he was doing, he answered all my questions without any hesitation and he helped me through the whole process! The things I most liked about the CR-V was definitely the interior, the screen on the dashboard, the controls on the steering wheel, and I also love how smooth the drive is! I am so glad and so happy I have my CR-V now! I would absolutely recommend my friends and family to Dick Ide!

Roxyfanta

27 de mar. de 2013

Great costumer service very happy with my experience. Brad was really helpful in showing me the different functions of the car and explaining were everything was. I would def lease another car from him!

daniellesanti

25 de mar. de 2013

Fantasic experience! Easy and fun. I loved my sales rep Joe...he gave me exactly what I wanted and at a great price :) thank you for everything!

jborrell31

24 de mar. de 2013

Here's a copy of the email I sent to Rich Ide:Just had to write to let you know what an asset you have in Melinda P. We had never done business with Ide before. She made our purchase of a 2013 Accord today the best car buying experience we have ever had. She was exteremely knowledgeable about all the features of the Accord and CRV's we looked at. She listened carefully and made us feel like she really cared about getting us the best deal. She also was a great ambassador of Ide, pointing out the things that set your dealership apart,. While not saying disparaging things about the other dealers in the area she still managed to make us confident that we came to the right place. Thank you Melinda! We will defintiely recommend you and Ide to friends.

aklaric

21 de mar. de 2013

In a word - excellent! Thank you Brad for being so professional and knowledgable in your field. You were never too pushy and very patient with us when we did not know what we were interested in. No question, I would send anyone I know to you who is looking for a car!

mary224

20 de mar. de 2013

I was very impressed with the salesman and the dealership of Dick Ide. The salesman was so knowledgeable about the Honda, that I knew it was an excellent car to buy. I am so happy with my Honda Civic.

rdretto

20 de mar. de 2013

My salesperson, Brad Constantino, came in on his day off to deliver my car. Ken Neufeglise from FInance walked me through the finance and extended warranty options on the phone as I was traveling on business. Customer Service at its best.

kcargill23

20 de mar. de 2013

My total experience at this dealership was awesome. I was very reluctant to come in but I sm do happy that i did because Brad was so helpful in this really simple process. My father recommended I come to Dick Ide because he knew Stephanie from State Farm. He said that if she was involved with Dick ide that the service would be excellent. I look forward to doing business here in the future and hopefully I will be able to work with Brad.

armontrout

19 de mar. de 2013

Joe was very helpful and professional. We got down to business and he met my expectations with the trade-in and the price we worked out. Thank you,John

gmperrotta

19 de mar. de 2013

Dick Ide Honda dealership was very professional in handling my new 2013 Honda Accord purchase. My salesman, Brad Costantino, was very helpful and knowledgeable about the Honda automobile.

Gavery9

19 de mar. de 2013

Joe contacted us right after I sent a request from the Honda web site. He was very knowledgeable about the 2013 Accord. He showed us many features and answered all questions we had. We cannot see where anything about our experience could have been better. Thus all the high ratings. This is the 4th vehicle we have purchased from Dick Ide. Jim Milella is also great with all service with any of the vehicles. We have already recommended Dick Ide to other friends who have purchased there.

jdretto

19 de mar. de 2013

After doing our basic online research, we looked at several brands and models. The Honda CRV was a standout and when we went to Dick Ide, Brad Constantino gave us all the informaitn and help we needed to purchase 2 of them. We are very happy with our new cars and lucky to have dealt with Brad Constantino and Dick Ide Honda.

alyseferranti

19 de mar. de 2013

I got my first car EVER through Brad Constantino and Dick Ide Honda about three years ago and have experienced nothing but exceptional service, hence why I was back three years later to get another one! As soon as I was eligible to trade my car in, Brad kindly (and thankfully) e-mailed me to let me know. To me, this attentiveness was of great value because had he not contacted me, I would still be driving my 2010 Civic for a few more months instead of my new, beautiful and amazing 2013 Civic. Not to hate on the 2010, but the 2013 has exceeded my expectations by far and I am absolutely in love with it. Brad came with me for a test drive, helping me to get acquainted with the car and all of its new features. This helped immensely because when I picked up my car a few days later, I was familiar with how it worked. Brad made me feel comfortable, answering each and every one of the questions I asked, as silly as they probably seemed. He helped me choose which color car to get and for that I am grateful because I'd probably still be debating which color to get. All of the DMV and insurance work that comes along with buying a new car was done for me; all I had to do was sign on the dotted line a few times. Who knew getting a car could be so fun, easy, and quick? Brad contacted me a few days after I drove my car off the lot, asking me how my car was and that was greatly appreciated. This made me feel like he genuinely cared about my satisfaction. Honda has provided me with one great vehicle, but it is the Dick Ide dealership and Brad Constantino that have really won me over. They have provided me with a level of satisfaction, kindness, and customer service that has created, and will continue to sustain, a lasting relationship between us. I couldn't imagine buying a car from any other dealership or any other person. Rating them 5's across the board was earned and is well-deserved.

kjbelmont

19 de mar. de 2013

Purchasing a new van at Dick Ide Honda was a very pleasant experience! I was dealt with in a friendly, honest and fair manner from the moment I entered the dealership to the moment I left with my new vehicle! I would without a doubt recommend Brad to anyone! Thanks for the great experience Brad! Ken in financing was also very pleasant to work with and helpful with explaining every finance option to me! Thank You, Kevin Belmont

iDGS

13 de mar. de 2013

Jim Milella is the best service rep ever. Kind, courteous, knowledgeable, friendly, outgoing, helpful... I can't say enough good things! Promote him! Give him a raise! He's why I come in the door!

amandareisman2453

13 de mar. de 2013

I came in after a bad experience with Vissan Nissan, and was so relieved to have received great customer service, and a group pf people all working towards getting me into a new car, the process was easy and painless. I would recommend Dick Ide to anyone looking for a new/used vehicle ! I know we will be back to give more service in the future! Thanks Roberto Galante & Joe Allbright.

rbyirinec

9 de mar. de 2013

Very knowledgeable and helpful. Brad guided us through the process in a very comfortable manner. This is our second purchase with Brad, and like the 1st time, we were very impressed. We would strongly consider returning for our next car purchase.

AnneLatham

6 de mar. de 2013

I had a great experience when visiting with Dick Ide Honda. Jose Santa was to thank for my positive experience. My husband and I were beginning the process of looking for a new or used vehicle. Honda comes highly recommended and we were eyeing the Honda Fits. I spoke with Jose about my wish list and price range. He was very knowledgeable about the cars that would best suit our needs and that would be in our budget range. He took time to explain the differences between vehicles and the incentives that were out for the month. I had no idea that we could afford some really nice cars. I am extremely pleased Jose and I recommend him without any reservations.Anne & Josh Drake, NY

Sinfonia

5 de mar. de 2013

This was my first new car lease experience, and I have to say I was overjoyed with how easy the process was. Dick Ide's terms are easy and straight forward. No hidden fees, when they say $XXX and drive, they mean it. Easy, and transparent. The even cover basic maintenance during the time of the lease.Paul was a fantastic salesman. He was straight forward, made good recommendations, and did not make me feel pressured into anything I didn't want. He went over the whole process with great detail, and made me feel empowered to make this purchase. Not to mention is Vodka Sauce recipe! If you go there, seek this man out!I love my new Civic LX. Fun to drive, with tons of tech out of the gate. Thanks Paul and Dick Ide, keep up the good work and you'll see me coming back time and time again!

burke2012

4 de mar. de 2013

I just picked up a Civic last week, and this was easily the best dealership experience I've ever had. This is the first car I've purchased at Dick Ide (although I do use their service center for my other Honda), and it was a breeze. I had a specific car in mind, and the elapsed time, from when I'd walked in the building and met Alex, until Adam (Finance) was putting my name on the delivery board, was less than 30min. You just can't beat that. If these guys keep up this kind of service, they're going to be the Wegmans of car dealerships. I can't recommend them enough. Just a friendly and positive atmosphere all around.

RIT888

1 de mar. de 2013

Alex is very nice guy with high quality as a salesman. He has very good attitude. He patiently satisfy our request. And give me very detailed explanation.

ny_goofy

26 de feb. de 2013

I had better experience at this dealership then when I bought my Lexus! Everyone was very friendly and very professional, but Joe truly understood my needs and tried to accommodate them as much as possible. I was initially communicating with him through e-mails. Not only he was very prompt with responses, he would respond to my e-mail even the days he was not working. Then when it came to time to buy my 2013 Odyssey, he knew we were in time constraints, so he tried to get us out as soon as possible while taking care of everything. He truly made my very first Honda purchase truly enjoyable.

shirleyc5

26 de feb. de 2013

salesmen Joe Allbright he is friendly efficient and any very quick. we came in and had a done deal in 20 mins awesome. he answered questions and explained details to our satisfaction. would recommend him to friends and family.

dalongi

19 de feb. de 2013

This experience was a breeze. And ... I LOVE THE CAR! Everything from the test drive to signing the papers was convenient and stress free. I have already recommended Brad to friends who are looking for a car later this year.

astorey15

18 de feb. de 2013

When I walked into Dick Ide Honda, Giovanni was there to welcome my daughter and I with a smile. He was very patient with me while I took care of my daughter and was able to take care of the issues that my wife and I were having with our 2011 Honda Pilot. Giovanni worked with the Service Manager to take care of my vehicle and went above and beyond to make sure that I was satisfied with the results. My wife and I are completely satisfied with our recent purchase and with the friendliness and professionalism of the Dick Ide staff. Thanks to Giovanni for your help and making my daughter and I feel welcomed at the dealership.

helenamae

17 de feb. de 2013

I purchased a 2012 CRV last Aug. and love it! My sales person - Joe Allbright was just great. When I purchased the car, Joe went over every feature with me. I even had to call him after I got home that day because I could not find the trunk release! At that time, my cell phone was not blue tooth compatible. Four months after I purchased a new cell phone and stopped in to see Joe. In 5 min. he had my new phone all set up in the car. Now I utilize blue tooth hands free. This may seem like a little thing - but this is an example of service after the sale. I know that I can call anytime and I will be taken care of quickly and with a smile. I have never received this kind of service with any other dealer. I am a Dick Ide fan for life now and I tell EVERYONE who will listen. JOE made the difference for me!

bfitzlee

16 de feb. de 2013

As a 44 year old woman, I have purchased many new and used vehicles in my lifetime. Purchasing a car has always been one of the most dreaded tasks as sales people are often pushy; use cheesy sales talk i.e. 'what do I need to do to get you in the seat of a car'; and don't forget the lovely price negotiation process. On 2/7, I found myself in a position where I needed a car quickly and decided to give Dick Ide Honda a try. I attempted to shop there 15 years ago and was treated like a second class citizen (although I can assure you, I make more money than that sales person did). I have seen the commercials recently and have been given the impression that they have changed their business model. I arrived late on a Thursday evening and was greeted by a polite, respectful young salesman. He asked me what I wanted and let me look through options that were available. He asked me thoughtful questions but was not pushy nor tried to sell me something I did not want. He was very knowledgeable about the two cars I test drove which was impressive since he had shared earlier that he had only been with the dealership for 4 months. When I told him that I couldn't come back into the dealership the next day but instead would have to talk over the phone regarding financing, etc, he didn't pressure me to close the deal that night. That was refreshing as usually the sales person doesn't want to let you leave for fear you will not purchase a car. He called me the next day at the exact time I asked. He worked around my schedule that day (as I had several meetings) and we were able to get the deal locked in over the phone. He met me the next day when I picked up the car and was polite and professional. This was by far, the best car buying experience I have ever had. Jose did a wonderful job and I would recommend him to others.

JSal5572

13 de feb. de 2013

It seems to me that if you want to buy a Honda in Rochester you have a choice of a terrible place, an ok place, and an exceptional place. After careful shopping and research I chose to buy a 2013 Accord from Dick Ide Honda. I feel that their store is exceptional. They went above and beyond to make this the best experience I've ever had at a dealer ship. After the horrendous experience I had at one of their competitors, this was a breath of fresh air. Will greeted my wife and I with a smile and gave us the attention we wanted. We struck up a deal and I couldn't be happier with the car. There was a small problem with the tire pressure system a couple weeks after picking up the car. Their service got me right in and fixed it in a couple minutes. I had barely finished my free cup of coffee. I had never been a Dick Ide customer before, but as long as things continue like this I will be for a long time!

Doubletake

12 de feb. de 2013

I brought my 2008 Accord in for inspection and oil change. I had been thinking about trading for a 2013 in a couple of months but saw an Accord Sport on the showroom floor and liked it. Mark, the sales manager, hooked me up with Brad Constantino, who was very low keyed, which is how I feel most comfortable. He didn't pressure me to add any options I didn't want (I had done my research already and knew what I wanted). They gave me a good price on my trade and, with other credits I had accrued (customer loyalty points, balance of unused extended warranty) the deal I got was quite acceptable. I have purchased vehicles from this dealership for years and have always been satisfied with the experience. The fact that their service department is top notch didn't hurt either.

KRussell418

4 de feb. de 2013

When I think of buying a car,I cringe. It is one of my top least favorite things to do. I would imagine this is because I have never really had what I would consider to be, an enjoyable car buying experience. Typically when I leave a dealership I feel frustrated and defeated,and move along to the next dealership on my quest for a vehicle,hoping for maybe a better experience only to feel even more frustrated. Now,imagine my surprise when I walk into Dick Ide Honda for the first time, to be greated with smiling faces and salesmen that were more caring and willing to help you and your best interest,than vulchers circling their prey! I was instantly at ease. I knew what I wanted and was very upfront and honest. I figured this approach couldn't hurt as I was done with the nonsense I had encountered at the other dealerships. They listened to my concerns and made it all happen. No fuss,no muss. No haggling or bargaining or the "let me go talk to the boss and see what I can do for you". It was beyond easy,I thought to easy! I was stunned. And oh so pleasantly surprised. Beginning to end,it was buy far the best car buying experience I have ever had. I had no idea that actually could exist! But it does,and if you have ever felt like I have...I urge you,just walk through the doers at Dick Ide Honda and let them do the rest. You absolutely will not regret your decision! A big THANK YOU to the whole team that went above and beyond. I will be sure to spread the word Kara Russell

jsvieira

2 de feb. de 2013

last minute decision on an oil change. walked in with my twin 3 1/2 year old girls. russ got us in and out in less than an hour. he was extremely friendly and answered all of my questions. he spoke to me in a very professional manner and didn't make me feel like a "stupid woman" which at past auto places i have felt like that. we will definitely refer to our friends and have a very high respect for dick ide auto center. excellent job!

erikg123

1 de feb. de 2013

Although I didn't buy a car with Honda, Joe Allbright was very helpful and patient with me. He knew about the car and its features. I appreciate the time and positive personality he exhibited.Thanks,Erik

shay monks

31 de ene. de 2013

Joe was great to work with. He was very helpful. Joe made the made my car buying experience quick and easy. He was always available to answer my questions and very insightful.

kiracalico

31 de ene. de 2013

I went in with a pretty firm idea of what I wanted in a car and I had done a lot of research on Consumer Reports and other sites. I appreciated that Joe did not waste my time trying to upsell me a lot of things I didn't want or need. He definitely let me know all the options but I didn't want to spend a lot of money since I was basically buying this car unexpectedly (my previous Honda had been totaled). When I mentioned that a friend had recently bought a Honda Fit from them, Joe told me that I could get $100 off the price of the car for mentioning the referral. That was an unexpected bonus. Overall it was a very pleasant car buying experience.

Elaine Marie

26 de ene. de 2013

I was recommended to this particular dealership by my mechanic, who told me that this was the place to buy a Honda, which is the "Why" I chose Dick Ide. One does not "choose" a salesperson. One isapproached by one. I bought my car at the end of the year, a busy time to be sure, and Brad and the other salespersons were busy. I gave the ratings that I did that despite all of the activity duringmy visits, I felt that I received the appropriate amount of attention. Of course we would all liketo be the only person in the showroom, but that's not realistic, nor desirable for the seller! So oneshares the salesperson with others and that's the way it is. This is a personal observation and byno means a complaint.I did feel some pressure to do a video, but since I was pleased with my purchase and the experience overall, I went along with it.

mprovidenceny

22 de ene. de 2013

This service person deserves a big and great review for her excellent service. sShe treated me like family and made my experience in the service department very positive. You are very lucky to have her in your employ. Kudos to Linda.

teamt4

15 de ene. de 2013

We have a 2007 Honda Odyssey and have always brought it to Dick Ide to have it serviced. We have been pleased with prompt service and easy scheduling. We believe that they are only providing services that are necessary or in the maintenance schedule. We are happy with Linda's help as service advisor. I just decided to write the review after our last visit for a NYS inspection on 11/30/12. On this day she did what she normally does; gets to us asap; gets us in and out in a timely manner; explains what needs to be done and then what was actually done; answers any questions we have. Thanks, Linda, and Dick Ide. We also appreciate that all of the service advisors are friendly when we walk in the door to drop off or pick up.

Frank and Alina

8 de ene. de 2013

We were very pleased with this dealership. Brad Constantino was wonderful to work with. Knowledgable and friendly. Ken Neufeglise took care of the lease paperwork. The whole experience was effortless and enjoyable.

blettau

7 de ene. de 2013

This the second car we have purchased from Brad and Ide Honda. We are very pleased with the overall process, with Brad as a salesperson, and with Dick Ide dealership. In fact, we bought the car on a rare Sunday opening. We were able to use credits and get special roof rails and crossbars. The full tank of gas was an added bonus. Happy New Year to us!

Joanne Pagano

31 de dic. de 2012

On 12/28/12, as I began to drive to work - which is 40 minutes from home, my steering wheel was shaking profusely. I turned the car around and headed to Dick Ide. When I arrived at the service area, Linda Freeman greeted me with a warm smile. Her friendliness, and knowledge of what could be wrong,(ice on tires)alleviated my initial concerns. After Linda took the time to test drive the car,(which turned out to be ice on the tires,)she stated that it would be a good idea for the car to be further inspected on the service lift. Linda's conscientiousness,and insights of the Accord's capabilities, helped to turn a negative situation into a positive one. Lastly, Linda further assisted my morning by ensuring that I left in a timely fashion, as my worksite is an hour away from the dealership.

Jrae1126

27 de dic. de 2012

Brad was extremely friendly and helpful. He was patient and I did not feel pressure to make a decision immediately. The process was very straight-forward and seamless. I would definitely recommend this dealership (and dealer) to a friend or family member looking to purchase a car.

BidzerM55

13 de dic. de 2012

This was by far the best and most pleasant buying experience that I have ever had. Brad was very professional, very informative and is quite knowledgeable. I have and will continue to recommend Brad and Dick Ide to my friends and family.

AC1014

13 de dic. de 2012

This was my 3rd purchase from Brad and Ide Honda...I am again very pleased with my experiences and continue to send multiple friends family and co workers into Brad for a new or used vehicle. He really goes the extra mile to make sure my needs are fully met, honestly and directly.

jrp612

11 de dic. de 2012

My experience at Dick Ide Honda was great. Every person I dealt with was easy to work with and was very 'no pressure'. Working with Brad was great- he gave me the space and time that I needed in order to make an informed decision and made sure that I felt comfortable with my final decision. I would highly recommend Dick Ide Honda to my family and friends!

paulfinn

11 de dic. de 2012

We are repeat customers and this is the second vehicle that we purchased from Dick Ide, we initially heard about it through a friend. Brad made our car shopping experience very enjoyable. He was able to match up the vehicle that we needed and was able to see the process from beginning to end, helping us along the way. We purchased a Honda Odyssey, we like the gas mileage, that it has room for an entire family, and its a very reliable car with a nice resale value. They were able to take us through the process very quickly from beginning to end. Time is very important to us and they were able to expedite the process, whether it was looking at the features or getting the financing paperwork taken car of.

Smburke21

9 de dic. de 2012

Brad was a pleasure to work with. I got a fair price for my trade and I picked up my new car the next day. Great dealership!

jlanpher

7 de dic. de 2012

I LOVE my new CRV and I feel that we received excellent customer service and a fair price. I feel that Bran Constantino was very helpful and honest about getting the most for our money. He was enthusiastic about our purchase and took time to show us all the "bells and whistles" He checked on us after the purchase as well to see how everything was going. Dick Ide and Brad also worked hard for our insurance rate as we had a VERY low interest rate through USAA bank and you guys were able to get Honda credit to beat it! Thanks for everything....wanna pay the bill too? lol Happy holidays!Jodi and Eric Lanpher

glabe

6 de dic. de 2012

Brad was an excellent salesman and very helpful. He is very knowledgable about the entire Honda line of cars. He made leasing a new vehicle very easy. This was our second time working together.

Ehagen14

6 de dic. de 2012

Brad was very professional and friendly. He made it very easy for me to choose my CRV that I have been wanting. He even made sure to have the color that I wanted delivered to Honda the next day. I will definitely recommend him to my friends and family.

Bvgrl12

5 de dic. de 2012

Brad was my sales rep. I felt very comfortable working with him while leasing my new Honda civic. He was very knowledgable and helped me thru the whole process. The price was good and I was very pleased after the deal was made. I will definitely recommend Brad to all my friends and family. I love my new car and couldn't be happier. Thank you Brad so much for helping me make this big decision and feeling good about it .

econ2700

5 de dic. de 2012

I was very pleased with my Dick Ide experience,my salesman Brad Constantino was very helpful and made the process very easy.I would recommend Dick Ide to my family and friends.

Mhurley

5 de dic. de 2012

Very helpful,knowledgeable and a very positive experience. Brad took time to answer in detail my questions and was very friendY. I would recommend him & the dealership.

Spike143

5 de dic. de 2012

I'm Very happy with Brad, he got me the price I was willing to pay for my new Honda Fit.He also got me what I wanted for my trade-in I was very satisfied with the deal I got. I would most likely recommend Brad to friends when they are looking for a new or used car.

cindyloohoo

4 de dic. de 2012

I am just blown away by the great customer service I received from Linda Freeman at Dick Honda. I locked myself out of my car (ugh), so the first thing I did is call Dick Ide to see if I had a lock out service with my extended warrenty. I talked to Linda in the service department and I was told I did not have that type of service on my warrenty. I was told that I could get a key replacement from the service department, but I would need to get a ride out to Dick Ide. I had no way of getting out to the dealership at that time. Linda offered to get the key cut and she met me at my car. That is over and above service. I can't thank her enough! Cindy Latiuk

robertfranki

30 de nov. de 2012

I have an '04 Odyssey and a '99 Subaru Outback, neither bought from Dick Ide. I have been coming to them for 6 years and have only had excellent service every time for both cars. They change my oil for free on the Honda, and always check the fluids, pressures and consumable parts for wear, and give me a full report when they're done. They are fast and on time, and always polite and friendly. I've had inspections done there and they've never "nickle & dimed" me to pass. Their prices are reasonable, and they look to find warranty coverage for any service first. I would definitely recommend them!

Geralyn F.

29 de nov. de 2012

Once again, Linda helped me out. The inside passenger door on my 2005 Accord just recently would not open from the inside. The service dept. determined that it was because of the cable being cut by an after-market speaker installation done by a well-known tech store. Linda wrote up the repair being very descriptive about the damage and the dates and providing me with the cut cable as proof. She spoke with the tech store manager on my phone and she gave me extra copies of the repair order and previous service bills for my proof. Thank you for going the extra mile!

stacey3

29 de nov. de 2012

I bought my 2007 Honda accord I thought from a reputable place, I did not. I specifically asked about the brakes before buying the car. I was told it was certified and although I thought the price was too high I wanted a dependable car. Well I have had nothing but problems with my brakes. After having the car six months having issues with my brakes after I "serviced" them a month before. I brought my car in and received a phone call that I needed rotors and pads and it was going to cost me close to $500. I was shocked that they would charge me and had an argument with Linda. I ended up getting a one-time courtesy after she spoke with the manager. She accused me of aggressive driving and that's why my brakes were wearing out so fast. Well it turns out that the master brake cylinder was bad and I had been driving the car Dangerously after going there 3 times. Well now I have more problems with the brakes and I go in and of course I get Linda again and she starts off with how much its going to cost to have them even look at it, mind you I have the service rewards program. Well leaving close to hundred dollars later, they "unfroze my brakes", rotated my tires and replaced a vanity light. I still have problems with my brakes!! I am sick of hearing "get a real car" or "your brakes again! I also had Linda waving a booklet in front of my face saying Im not serving my brakes regularly and oh yeah you bought this car USED from us, and mind you I could of gotten a new Chevy Cobalt cheaper than this car. I still have to go back because they sold me the car with a heated seat problem and it was "fixed" already once. I spend too much of my time having to keep going back out to Penfield. And Linda let me know they were charging my Honda care $115.00 to even look at the seat! And they tired to make me feel like I got a deal leaving with bad brakes yet again...I am so over this car and hopefully I can trade it in when I go to a DIFFERENT Honda dealer!

PolishMetalCivic

24 de nov. de 2012

Melinda was extremely helpful and knowledgeable. Answered all of our questions and concerns regarding leasing the Honda civic. Very personable and easy to work with. Showed us multiple vehicles with all the various options which helped make our final decision. Went out of her way to pick us up at our previous leasing dealer. We would highly recommend Melinda to family and friends that are looking to purchase or lease a Honda.

ssdldc

24 de nov. de 2012

My first visit was just exploratory because my lease was up. I got the information that I needed and came back the next day to drive the car and review of all the information about the car and the lease. I decided to go for it. I worked with Doug McCarthy and he was great. He answered all of my questions, sometimes two or three times, and I appreciated that he was very patient. I purchased a Honda Civic. One of the things I like is that it fits in my garage and it fits me -- I have a small one-car garage and I'm short, and this car works. Im also impressed with the fuel efficiency. I live in the area and drive past Dick Ide all the time, and it is a familiar name in the community. A trusted friend who had been in the car business told me that I would be fine at Dick Ide and they would take good care of me, so that was a good endorsement. I appreciate that everything at Dick Ide was very straightforward and very efficient.

LukeGabello

22 de nov. de 2012

Bought a new Honda CR-V! We think its great! We got the price we asked for without the usual dickering! Easy negotiation was key! I look forwarded to continuing my relationship here.

jzaccardo

17 de nov. de 2012

I spoke to Mark McCaffery about a lease turn in. His attitude was horrible! Would not consider taking my Honda in because i didn't lease it from him. Even though the Honda Finance people said that I could turn it in at any Honda dealership in Rochester. I work about 100 yards from Dick Ide and was inquiring due to convenience. Mark would have NO PART of taking my car in. Just kept repeating that it was BUSINESS. Then asked if I had it serviced at Ide. When I said no because my daughters mom works in Henrietta, he said THEN I DEFINITELY WON'T TAKE IT IN. I returned my Honda to Garber today. They could not have been nicer and easier to work with. And by the way I did not lease another car either. I was very pleased with my Honda Civic and may purchase another in the very near future. Based on my experience at Garber and Rick Damico, I will definitely go there over Dick Ide. I will NEVER go to Dick Ide as long as Mark McCaffery is part of the sales management team. His attitude and willingness to help a Honda customer is PITIFUL. Nor would I EVER recommend Dick Ide to any friends or family as long as Mark McCaffery is there.

car246

7 de nov. de 2012

My experience there from start to finish was wonderful. I felt that they werent pushy with me when I came in the door. I knew what I wanted, they knew what I wanted, and they worked to take care of me and Im really happy for that. I purchased a 2006 Honda Accord. I have been hearing that it is a very reliable automobile and I like the moon roof in it, and so does my wife! When I took it for a test drive, I loved the way it drove. I needed a car that was going to last me going back and forth to work, and I heard Honda is the way to go, so thats the way I went. I worked with Melinda and I felt that she was very courteous. She went to work right away, she had the car ready when I got there and I didnt have to wait. She sent me on my test drive and was ready for me when I got back. I first heard about Dick Ide Honda from Beck on the Breakfast Buzz. I kept hearing him talk about the mileage he had on his vehicle. Looking for longevity, I called my mechanic and he had recommended the Honda Accord. So, I went to an Auburn dealership and I didnt think I was taken care of properly. I then called the Dick Ide Honda service manager Mark Frey and asked him about a car that I was going to purchase not even from there. I just felt that it was wonderful that he gave me every answer I needed to know. He wasnt pushy, but then transferred me to a salesperson incase they could help me out. I have to say that I really respect him for that, and how he told me how much he stood behind his vehicles. To me that means a lot. The oil changes for life and the maintenance program are great. If I had bought the car in Auburn, which I had intended at one time, I wouldnt have gotten any of that, I would have only gotten the Lemon Law. Now I get one year of maintenance, so if something does go wrong with my car I wont have to worry about it.

KCruise

1 de nov. de 2012

Dick Ide was really willing to work with me on my financial objectives and we nailed them! I bought a 2012 Honda Accord. I looked at two different Fords, a Focus and something else and I also looked at several Nissans. I love the Accord, it is a lot of car for a little bit of money. It is so classy, I bought a white one with a cream interior and it is a really sharp vehicle! I really liked Joe Allbright, he did a great job for me. My husband even came along and tried to play bad cop to my good cop but Joe did really good and worked hard. He brought a vehicle in all the way from Buffalo. It was all just for me and it made me very happy. That whole 'honing in on my financial objectives' was something that was completely different than other dealership that I went to.

David Andersen

6 de sep. de 2012

I would say from the first phone call to Rick Damico, who was my sales associate, to when I left with the vehicle nothing could have been better! I challenged Rick to be efficient with my time, which he took very seriously, and he was. That means a lot to me. Just like Rick, Im busy and my time means a lot. I couldnt have asked for a better experience. I bought a brand new 2012 Pilot. We compared several other SUVs and similar vehicles, and also researched through other media that compares vehicles, and we certainly concluded that the Pilot was on top. The Pilot has so many attributes that I cant pick one favorite. I love the space inside, we have a family of four and we fit very comfortably. There is also extra room for guests if we are going on a trip with more than just us. I also like the ground clearance because up here you have snow, and we wont have to be concerned with bottoming out at the end of the driveway. There are so many attributes that I really cant name them all! I have many friends and colleagues that have done business at Dick Ide and they highly recommended them. From start to finish my experience was spectacular, and you dont hear that a lot from many folks, as far as their dealership experience goes.

banderson9236

14 de ago. de 2012

We came to Dick Ide Honda because of the reputation of Hondas, as well as the dealership's reputation. We were very pleased with Brad's salesmanship. He did an excellent job feeling out our needs,and has a pleasant, helpful personality. He reviewed our options without pushing unwanted upgrades in our face. Ironically, my best friend is already dealing with Brad without my recommendation, so I told her to continue pursuing the purchase/leasing of a new vehicle because she would be very happy with the end result. Written by Julie Eble, daughter of Barbara Anderson

vcilento

6 de ago. de 2012

"I have been coming to Dick Ide Honda for 15 to 20 years. I have purchased a number of cars here and just recently bought a new 2012 Honda Accord for my wife. Rick Damico was our latest salesperson. Rick was very cordial when explaining all of the different features of the car and handled us with much care. We are both excited about this purchase, its going to have the leather seats and they are going to be heated! Its been a very pleasant experience from the moment we entered everyone was so cordial and polite. Rick has been very knowledgeable and we have enjoyed working with him. The friendship and cordiality that Ive always received here is what makes Dick Ide different. I have been bringing my cars here for service for all of the years that Ive purchased my cars. Not only is the sales department pleasant, but the service department has always been very cordial and handled the problems that Ive had with the car, or the maintenance Ive had, with exceptional courtesy. We look forward to maybe a couple years down the road purchasing another Honda!" FLora and Vince Cilento

cindyloohoo

20 de jul. de 2012

I came in to Dick Ide Honda the other day to look at view vehicles, and I purchased a 2012 Honda CR-V! Everyone was fantastic, from my salesperson Paul to Adam in finance! Everyone was so understanding and so happy that I was getting a new vehicle that I loved! What I find that makes Dick Ide different than other dealerships is that everyone has a smile on their face here. I swear, I walked in and everyone knew I was coming to pick up my new vehicle from the receptionist, to the salespeople, to the managers; they all came up to me and were so happy for me. I was talking to a friend of mine about my new Honda CR-V because she was ready to buy a new car and was actually speaking with another dealership. I told her that she has to come in to Dick Ide Honda, because they will take care of you there.ThanksCindy

C Alexander

15 de jul. de 2012

My 18-year-old daughter damaged her tire and had to bring the car in. She was treated with respect (and warmth), we were given a series of well-described options for replacement, and we had the car fixed during our first visit. Linda was a pleasure to work with. Nice job!

ctf1234

12 de jul. de 2012

A few weeks ago I purchased my new 2012 Honda Accord from Dick Ide Honda. I cannot say enough good things about my experience at the dealership. Everyone was extremely friendly and my salesman Alex was very informative and professional. Not once did I feel pressured, they made me feel like they really wanted to earn my business and not just get another vehicle off of their lot. I will continue to purchase all of my cars at Dick Ide Honda and will recommend this place to anyone who is looking for a new car. If you want a fair and honest experience then Dick Ide is the place to go.

john369

9 de jul. de 2012

My wife and I picked up our 2012 Honda CR-V this weekend, and we love it! We were very specific as far as the color and features we wanted, and our Saleswoman, Melinda went above and beyond to find it for us. She was very helpful, professional, and knowledgeable. I have, and will refer my friends and family to Dick Ide Honda as well as my saleswoman, Melinda. Very happy customers, and will be going back for all of our free oil changes in the future. Keep up the good work Dick Ide Honda!

kryszi

8 de jul. de 2012

I picked up my New Accord yesterday from Dick Ide Honda! I love it. The experience was easy. I shopped around... and Dick Ide was by far the best. They weren't pushy, got me all the info I wanted, and when I was ready they sold me the car. I will certainly be going back for service and I will be telling my friends to go to Dick Ide too!

mlschroeder80

7 de jul. de 2012

Where to begin.... When I purchased my 2006 Honda Civic, my salesmen was Adam. He was very nice, not at all pushy and actually gave me a reasonable deal on my car. Dick Ide didn't have the actual car I was looking for. Adam offered us the only remaining Civic they had. It had navigation that we didn't want but he took it off the price so we bought it. Since that time, I have had a number of horrid encounters with Linda in the service department. She is very rude and unprofessional as soon as you say you don't want the work done that she recommends. She is clearly a sales person at heart and seems that she would be happier on the sales floor then in the service department. Clearly she has no understanding of what Customer Service is. My husband and I are again looking at a new car. My mother-in-law recently purchased a CRV at another dealership so we thought we would look at it. The salesman we encountered was James Brodsky, he was not trained in the same sales school as Adam. My husband & I were very upfront and said we were just looking to get information and possibly test drive the car, but we were not looking to buy for at least a few months. He gave us a brochure and let us take a CVR for a drive. The car it self was nice, but not exactly a front runner. Perhaps my opinion was tainted by the terrible experiences I have had with the service department. When we returned from our test drive, James asked us to sit at his desk to get us a brochure and business card and we were appalled when he came back with his sales manager in tow. We were given the typical dealer sales pitch to get us to buy today. They pushed all the great things about Dick Ide and their great referral program. My response, funny my mother and father just bought a Civic a few months ago from Dick Ide, I never saw my referral bonus for that. He proceeded to assure me that if we bought our new car from Dick Ide, we would receive credit for their patronage. After that I vowed to never again buy a Honda at Dick Ide. Today we brought our car in for service. I sent an email about the dissatisfaction with the service department a few months back and was assured by the service manager that my poor experience was addressed with the staff and they would do what they could to make me a happier customer in the future. This was clearly never done. I again had Linda as my service advisor. She contacted us once the car was looked at giving me a laundry list of things that needed to be replaced/repaired. I listened to her and discussed that list with my husband along with the almost $1000.00 quote she gave me. When i told her we would have only 1 item fixed and get the others addressed elsewhere for a much more reasonable price, she began her sales pitch about the importance of getting the repairs done there with quality Honda parts. My response, if the parts are of such high quality, I would not have to replace my whole exhaust system on a car that was barely 6 years old. In conclusion, I would highly recommend looking elsewhere to purchase or service your vehicle. Clearly Dick Ide does not care about earning your business as they claim in their ads. I apologize for my very long winded statement, but you requested I give as much detail as possible.

Alice DiMarco

9 de jun. de 2012

This was my third car purchased in fours years form Dick Ide we were always treated with respect. It has a family feel when you are there.I have never been rushed into making a judgement or felt like I was waisting there time. If you are thinking of buying or leasing a car do your self and favor and check out Dick Ide. My salesman was Paul Infantino he was great to work with. This dealer does make buying a car or in my case a Ridgeline easy.Service department is great they always keep coming out to let you know what is going on with your car so you are not left hanging until your service is done.Dick Ide has made me a customer for life. Thanks for a great experience in buying my Ridgeline Alice DiMarco

tomtuzzeo

29 de may. de 2012

From the moment Carol and I met Rick Damico at Dick Ide Honda we were convinced that we were getting a salesman who would do whatever it was possible to give us a fair deal on a new Honda Civic. There was never a moment when we didn't trust him to do that. We had done our homework and were pretty sure we knew what a fair negotiation window would be and were quite happy when we arrived at a deal that was not only fair but also allowed us to save a few hundred dollars. Ken was equally easy to work with. Both men went about the business in a friendly and even humorous way. We have bought quite a few Civics from Dick Ide and this was as much fun as it gets. Thanks guys!Tom Tuzzeo

sdeverell

4 de may. de 2012

I had my oil changed and tires rotated at another dealer. They commented on how poorly the tires had worn. My Pilot is only 6 months old and has 15k miles. They suggested taking it back to the dealer where I bought it - Dick Ide. I've purchased both of my current vehicles from Dick Ide. One Accord and one Pilot.I got a run-around from the service department. First, they suggested that they couldn't help me because I had my vehicle serviced away from their dealership. Then, I got the "it looks fine to us" story - It's just normal wear and tear. It is only 6 months old.So, I called the manufatcturer. They believe it is an issue. They said they would call Dick Ide for me and set up another appointment - probably within 24 to 48 hrs. After one week, still waiting for a call back from Dick Ide.After purchasing two new vehicles there. Thanks a lot.

Haggs27

20 de abr. de 2012

From the time I walked in and was greeted by Brad,I was impressed by the friendliness and professionalism of the staff at Dick Ide. The whole process of purchasing my new Honda CRV went smooth and without any pressure.I picked up the vehicle in two days and Brad explained to me how everything worked before I left. He even set up the bluetooth for me. It's been many years since I purchased a new car and I would highly recommend this dealer to all my friends.

kbh59

18 de abr. de 2012

Brad was excellent to work with. He responded quickly when I requestsed various pricing options and was consistently professional. This is the second vehilce that our company has purchased at Ide. Ide offers an excellent product and smooth transaction.

tfrank

6 de abr. de 2012

Trading in my Jeep Wrangler and buying a new Honda CRV at Dick Ide Honda was stress-free and easy! Ken was a fantastic salesperson, and Adam in F&I made me feel comfortable while taking my through my options. I'm very happy, and would most definately recommend Dick Ide Honda and the Dick Ide Used Car Center to my family and friends.

MoonshadowMW

23 de mar. de 2012

I just had my first experience with the service department and all I can say is WOW! Jim was friendly, knowledgeable, prompt, accurate,and above all, HONEST WITH ME! I came in with a possible brake issue and not only did Jim tell me what was wrong, he did it in such a way that I didn't feel like I was being talked down to. (Being a woman, I have come across more than a few condescending mechanics in my days.) My brakes were fixed and the clunking noise I had was taken care of in a matter of 2 hours.I am MORE than satisfied with the service and the work that was done today and I have no qualms about bringing my car back in the future.

aharris2010

15 de mar. de 2012

Wonderful experience with the sales team. I leased a new Accord from Brad and the entire process was easy and they gave me exactly what I wanted. Adam in the finance department was fantastic and efficient. I called Dick Ide to ask about the pricing I found on their website. The price Brad gave me was the same as published on the website. Other dealers around town publish a great price but when you call the price is HIGHER, how frustrating!!! Not here I walked out with my new car for the exact price that was published. Thanks everyone at Dick Ide and see you next time I need a new vehicle.

brice98

9 de feb. de 2012

Our lease for our 4th CRV was due to expire 23 April 2012. My wife and I had a bad experience with Dick Ide when we were looking for our first CRV in the early 2000's. The dealer never ordered our car and he was very difficult to work with. We swore we would never buy a Honda from Dick Ide.We stopped at Dick Ide just to look at the 2012 CRV. Rick Damico approached us in a very lowkey, friendly manner and asked if he could help us. To make a long story short, 4 hours later we were driving out in our new 2012 CRV, all due to Rick. He is one of the best car salespersons we have ever worked with. No pressure, very knowledgeable about the product and extremely customer oriented. There was no back and forth games to negotiate the final price. I am not sure if anyone enjoys buying a new car. Rick made it most pleasant.

lindadeats

6 de ene. de 2012

I had a very pleasant experience buying my 2011 CRV from Dick Ide. Brad and Roberto were easy to work with. They listened to my requests and delivered a beautiful car in a timely and efficient fashion.

bungy9315

3 de ene. de 2012

Brad made it stress free for me to find my new lease. He had a car waiting for me to look at when I got there. All my questions were answered and it was a smooth transaction. I would recommend Brad to others and would definitely return next time I'm looking to lease.

Amurr156

3 de ene. de 2012

I have just leased my second Honda Civic. Love the car and the service I got from Brad both times. He is knowledgeable , friendly and took great care of us.

Steve Fuller

14 de dic. de 2011

We never felt pressured and liked the fact that all the same type cars were priced the same so that color was your only option.

spoutre

18 de nov. de 2011

I found everyone at the dealership to be very pleasant and helpful.Brad Constantino was not a high powered salesman but did the job very effectively.

dickgates

4 de nov. de 2011

The dealership was impressive in the areas of sales, showroom and service. Our salesman was courteous, attentive, and friendly and did not pressure us. He provided all the information we needed to lease the vehicle, and, at delivery, he explained all the features of the car. We're very satisfied with the whole experience.

annepro

2 de nov. de 2011

Brad was my salesperson and made me feel comfortable immediately..no high pressure. He worked to get me a great deal. It was a very good experience.

jad27

1 de nov. de 2011

I would like to express my gratitude to the 2 people who helped me today. I came in for a 7500 mile checkup. Linda Freeman was quite helpful. She even saved me $ 50.00 dollars on the service. But more impressive to me was when I explained to her that there seemedto be chips on my hood of my 2011 honda civic she explained she was not sure if it would be covered but would talk to service mgr - Mark Frey. He went above and beyond what I expected .He decided to correct issue as a 'good will jester '. I used to have a 2009 civic which I bought from another dealer. I had 4 separate damages to that car. People had hit me in parking lots and never left notes. Your body shop fixed 3 of them.I became so frustrated that I traded in that car topurchase my 2011 honda civic from Dick Ide solely on the exceptional service I received from dick ide's service dept. , especially from service mgr Mark Frey.I willcontinue to have all service done thru Dick Ide. You have a customer for life becauseyou put myself,the customer first.I have told my family and friends about my experiences with Dick Ide and hope when the time comes they take my advice andpurchase a car from Dick Ide. Dick Ide's customer service is outstanding ! I am on disability at the present time and not having to worry about my car is comforting .Whoever is the CEO of Dick Ide please take the time to commend these 2 employees. Thank -you again Jim D'Ambrosio 585-381- 2538585 - 301- 8961

dssco

20 de oct. de 2011

My experience was good. I had been doing business with John Holtz. I explained to them that I needed a good price in order to switch over. Brad was right on the money with no back & forth dickering. I said yes to the lease offer.

dscharett

25 de ago. de 2011

Last year we bought a new Honda Civic, and the customer service was outstanding. There was no detail left unturned. And a continued year of great service for all my general maintenance has brought us right back. Today we will be picking up a 2012 Cross Tour. Thanks Rick Damico!

longhaul

23 de ago. de 2011

I stopped into Dick Ide Honda to look at the new 2012 Honda Civics. Brad Constantino (my sales consultant) described the new features of the Civic: Vehicle Stability Assist and a ECON mode that optimizes the vehicle for maximum fuel mileage. A no pressure test drive was offered and a thorough review of the car was done. Brad spent 30 minutes with me reviewing all the features of the Honda Navigation System, including the points of interest screen that can locate Golf Courses. The exact model was not in stock, but as promised he sent me a text message in several days. I purchased a 2012 Honda Civic sedan EX with the navigation system. The car was spotless inside and out when I took delivery. Brad Constantino followed up with several phone calls to see if I had any questions or issues with the car. Brad Constantino treated me in a very professional manner and I will go back to him for my next vehicle.

PNeddermeyer

15 de ago. de 2011

Brad was our salesman for the purchase of a 2012 Honda Civic. His service and customer care could not have been any better. He is pleasant, friendly, communicative and saw to it that all of our questions were answered.More than that, Brad was honest and a man of his word; unlike most car salesmen we have dealt with in the past. I will recommend him to anyone we know that wishes to buy a car.

bcamp929

10 de jun. de 2011

I went in just to get ideas for what I wanted. I told Brad exactly what I was looking for and he came back with a list of cars on the lot that fit my needs/wants. The first car on the list was perfect and the price was already very low. Very satisfying and low stress experience compared to the other dealerships I was at earlier in that same day. I have already recommended Dick Ide to numerous people based on my great experience! Keep up the great work!

asteidle

31 de may. de 2011

I leased a 2012 Honda Civic EX from Dick Ide Honda just last week. Rich Ide and his staff are personable, friendly, knowledegable, and accommodated all needs necessary to get me on the road in as little time as possible. Most importantly, I love, love, love my new car! I look forward to a long and rewarding relationship with Dick Ide Honda.Amy S.Perinton, NY

LennoCartney

22 de abr. de 2011

Ken was great to work with. Very responsive and was able to show what prices were and where they were coming from. He was able to work with me and be respectful of my needs in a new car. He went out of his way to figure out what I needed and how we can best make that happen.

christopherstew

22 de abr. de 2011

I visited Dick Ide several times, in anticipation of leasing a Civic. At that time, I had to sell my current car before I could lease. I spoke with Nick in person and on the phone, and was able to have great service from him, he is a wonderful guy, who helped me get the car I wanted, with no dealer "BS", so to speak! Thank you Nick!

hbools

18 de abr. de 2011

Jon made the sales process so easy and manageable, buying my new Accord was an excellent experience at Dick Ide. They took care of my trade in without any hassles, all I had to do was drop it off and leave with my beautiful new coupe! I couldn't recommend them any more, and look forward to continuing doing business with them in the future.

fcard

16 de abr. de 2011

I had been looking for a car for about two weeks when my son suggested we visit Dick Ide. Brad made us feel at home with his no pressure style. He was able to present me with several different models that would fit my needs. Once I found a vehicle, he had a few different levels of the model that I chose brought to the front of the building. It was easy to compare the outside as well as the inside in a side-by-side comparison. I ended up purchasing a cr-v and have already recommended DICK IDE as well as Brad to a friend of mine.

Ronjf1

7 de abr. de 2011

Our experience was almost flawless. The only discomfort was a the time we came to sign papers. We had an appointment. Brad greeted us very quickly and directed us to a table. He then started a presentation with a new customer leaving us sitting alone waiting. The feeling we got was, well the Friedman deal is done. On to the next.

cyoung2

6 de abr. de 2011

This was a painless car-buying experience. Brad was very friendly, courteous, and polite throughout the (short and easy) price negotiation, the test drive, the paperwork, etc. We ended up with the car we wanted, at a price we were happy with. We would recommend the Dick Ide dealership, and Brad Constantino to anyone looking for a car.

Mcfvsb

28 de mar. de 2011

Upon entering I was greeted and quickly matched up with Stephanie. She was personable, knowledgeable, and made the whole process fun! She worked with my budget, my needs and wants, and we test drove to find the perfect match. I left knowing I got the best deal on the car I wanted-no gimmicks or catches! I will recommend Dick IDE to all my friends and family and will not shop anywhere else as I know I got the best service and the best deal! Thank you Stephanie and Dick IDE!

GField

26 de mar. de 2011

We came is to look at used cars, but there were none in my daughter's price range. James told us about the lease program and we ended up getting a car this same day! James was not at all pushy, but very informative and helpful. A very nice guy. He told us to call him at any time we had any questions. A very nice and non-stressful time at this dealership.

usasaints

25 de mar. de 2011

Had a great experience with Doug and he really helped us understand our options. We feel like he was really looking out for us. On visiting we were unsure whether to buy used or new. We hadn't even thought about leasing but after a few mins we knew it was the best option. We were probably in and out in under 2hrs after arranging the lease. And it only took a couple of days for the new car to be really. I'll be sure to recommend both Dick Ide and Doug McCarthy to any friends or family.

Antoinette C. DeMarco

25 de mar. de 2011

I found all of Dick Ide's personell to be courteous, and understanding of my service problems, which consisted of the battery losing it's charge. Mark the Service Manage explained that I was not driving my 2009 Honda Civic LX enough in Rochesters server winter weather that has been experienced this winter. The repair service was completed in a reasonable amount of time. The waiting,of this dealership, is pleasant and comfortable with convient use of a beaverage and snack.

kbrown626

21 de mar. de 2011

My husband and I had a great experience at Dick Ide. The staff was very friendly and professional, and our sales person Brad took the time to answer all our questions and was friendly and earnest without being pushy. I felt I received a fair deal, and was very pleased with the service we received.

dsr0905

11 de mar. de 2011

Our experience at Dick Ide Honda was wonderful. It was quick and we are very pleased that we were able to trade in our car and get our new car with a lower interest rate and lower monthly payment. The only thing I wish is that my husband had chosen one that was not as "stripped down" as he chose. That had nothing to do with the sales people, that was an issue with my husband. I am certain that the car will be just as great as our last car and we will be back in the future to get another one.

burncoat

6 de mar. de 2011

We went to several dealerships when shopping for a new car, including another Honda dealership. We chose Ide because the salesman was more helpful and less "pushy", and we felt like our business was appreciated. We were also impressed with the Service Department and how we could earn "dollars" by using Ide service.

DJL100

2 de mar. de 2011

every time I go to Dick Ide Honda for maintenance on my Honda Civic, everyone is extremely friendly. It seems as though everyone goes out of their way to make sure you get what you need and in a timely manner. I have come to expect the best in customer service from the Dick Ide Service Dept and I have yet to be dissapointed!

nikki875

2 de mar. de 2011

When my lease on my old vehicle was coming to an end I started shopping around for a good deal on the new Honda Odyssey 2011. When I called Dick Ide and Rick Damico answered the phone, I knew that although I live in Buffalo, NY and it would be quite a trip to Rochester, I would lease through Dick Ide. The customer service was amazing! Rick made it easy! All I had to do was go sign a few forms and drive home my new vehicle! What a wonderful experience! Thank you Rick and Dick Ide!

softball

21 de feb. de 2011

Buying a used Honda Odyssey at Dick Ide Honda was a very pleasant experience. Brad was very patient and was willing to "work" with us. He informed us well about the Certified Used Honda. I feel we paid what the car was worth. We take our car to Dick Ide for scheduled maintenance check and the service department is also very friendly and helpful. We did have something happen to our suspension in the tailgate and they fixed it with no problem. I am very happy with Dick Ide and our 2007 Honda Odyssey!

andrea.rommel

17 de feb. de 2011

My overall experience at Dick Ide Honda was very pleasant. They offered great customer service, very efficient help, and easily answered any of my questions. I was initially looking at used cars, however, Brad offered a great price on a new civic and it was my best option. I am very satisfied with my experience and with my purchase.

MartinPF

16 de feb. de 2011

Brad was very knowledgeable and helpful with out decision. Their price was better than any other we were able to get and they had the color we wanted. They stood by their price even after we left and tried other dealerships. The owner stopped by and confirmed their desire to deal.

nleone

15 de feb. de 2011

My family has leased and purchased new and used vehicles from Dick Ide several times now. We ALWAYS go to John Farmen because of his outstanding customer service. He goes above and beyond to make sure that we are happy with every aspect of our purchases.

Matthias

14 de feb. de 2011

I needed a car and chose to go to Dick Ide because they had good leasing offers. But since I only recently moved to the states, I didn't have a credit history yet (which is the same as having a bad rating). However, everyone was very helpful and helped me with gathering the required information to convince Honda Finance to go through with a contract and I've been enjoying my brand new Civic ever since.

jrothpearl

14 de feb. de 2011

I purchased my Accord & My Mother-in-law's Accord from Brad in 2009 and traded in my Wife's Civic for a new one just recently. Prior to that my company had leased an Accord as well. Brad was extremely helpful in satisfying my very specific needs. Not wanting any stickers on the car and needing the inspection & registration stickers placed precisely where I wanted them were the tip of the iceberg. Throughout the sales processes and after Brad still continues to be a trusted and reliable source. He has a winning attitude and not only would I recommend him specifically but I would also not deal with any one else for my next vehicle.

Magician435

14 de feb. de 2011

I have been dealing with Dick Ide Honda since December 2003 and always receive top-notch service, whether its for sales general service or financing. This was the 3rd vehicle I've purchased there and intend to get my next one from them as well. And considering that I live in western Orleans county, the distance I'm willing to drive speaks volumes.

jasminec81

13 de feb. de 2011

Before I got to Dick Ide Honda, I first went in person to two other car dealers, one of which was totally unfriendly and made me run out. I then requested online a quote from 4 other car dealers, among which was Dick Ide. Ken Strimple was the only one who called me back on the phone. He easily convinced me to come in person. I missed our appointment and when I arrived, although he had other clients he managed to receive me. I had reference prices of used and new cars from other car dealers, and he took some time to compare those of Dick Ide Honda and to explain me the differences (by visiting the other dealers websites). I decided I will go for a lease, and kept contacting other car dealers to get the best offer. Again, Ken was the most convincing, and promised me to "get the numbers". And that's what actually happened... In the end, with Ken Strimple we always feel it like "Yes, we Ken"!Everybody else was also very professional and friendly. Paul Stojanov took a very good care to explain me the financing procedure and the car insurance requirements. He also called my co-signer in Washington D.C., talked to him, answered his questions, and got me DMV locations and addresses.My 6 points of ID and my co-signer package arrived late, not to mention that I had no idea on when I'll receive my last proof of ID. Still, Ken arranged a last-minute delivery, as I needed my car urgently. The delivery appointment was very relaxed and funny, the receptionist called me by my name, and overall it was like I knew people there for a long time.

JAllen63

12 de feb. de 2011

Nick was very personable, knowledgeable, and genuine. More importantly, he was not high pressure, but provided information to help us better understand the vehicle we ultimately ended up purchasing. He was very good a follow up to ensure that everything went well with the financial transactions and also that we were completely satisfied with our vehicle after purchase.We have also been servicing our previous car at the dealership (we had purchased the vehicle in Virginia before moving here). We have been thoroughly impressed with teh service department and it one of teh main reasons we chose to walk in the door to actually purchase a new vehicle. Bottom line - servce sells.

james.lessard

11 de feb. de 2011

This is the second Honda I have purchased from Dick Ide and Alex Piterman has helped us both times. We were extremely pleased once again with the experience. Alex was attentive, but not pushy. He answered all of our questions and concerns promptly and made the transaction a pleasure. We would recommend both Alex and Dick Ide wholeheartedly.

mkmac

11 de feb. de 2011

I have been bringing my Hondas to Dick Ide for over 15 years because I like their Service Department. I started with Mark Frey as a Service Rep and moved to Jim Milella when Mark became Manager. I am very pleased with the way this Service Department is run and with the way Jim Milella handles my account. I trust him to give me good advice on my cars and to help me keep them in good condition so they last well. My 98 Accord has 150,000 miles and my daughter's 03 Civic has about 70,000 miles. We love both cars, and my next car purchase will be another Accord from Dick Ide especially because I want to stay with this Service Department. I especially like that Jim takes the time to explain my car's repairs to me and gives me the information I need to make any decisions about service. I never feel like I am being over-serviced or patronized, common complaints I hear from other women about their car experiences (not at Dick Ide!). Jim is so friendly and knowledgable and patient, and he always makes sure I have the advantage of my coupons or discounts. If there is a rating you have for Service Providers Jim Milella should have the highest rating! One other thing I love about this Service Department is that I can arrange to get a free loaner car when I book my service in advance. This is a great service! Thank you.

cseiler

11 de feb. de 2011

All of the staff was friendly, informative and helpful. Made buying my new Honda a great experience. Looking forward to seeing them again when I need service. Great organization, good follow-up and terrific people to do business with. Who says good customer service is gone? Well anyway not at Dick Ide!Sincerely, Cheryl Seiler

racon2000

11 de feb. de 2011

Brad was very professional and patient throughout the entire process. He worked tirelessly to match us up with the honda model that best met our needs. I'm a very demanding buyer and Brad spent a lot of quality time with us. I am very satisfied with our new Honda Accord.

SarahJane

10 de feb. de 2011

This was the best car purchasing experience I ever had. I got a Honda 4 wheeldrive Crosstour-simply a great car. Rick Damico, my salesman, was friendly, wonderful to work with and very professional. He listened to what I needed and was able to put together a deal that made even my husband happy. I was also introduced to the service team and Rick spent plenty of time going over all the features of my car with me. They also sponsor a new car clinic (which I unfortunately missed) to make sure you understand all the neat things your car can do. Additionally, I had some minor body work done on my car for about $90. and when I picked up the car, they had washed it and it was spotless. I spent thosands of dollars on service for my Volvo and Best Volvo never washed my car. This is the perfect dealership for cynics and burn-outs who think no one gives great service anymore.I think that says it all.

valwking63

10 de feb. de 2011

I had not purchased a new car since 2002, and have never purchased a new car on my own. So needless to say I was extremely nervous about the whole process. Leigh Quackenbush was not only super nice but helped to make my experience as stress free as possible and really shared in my excitement with the purchase of my new vehicle. I LOVE my new CRV and have recommended Dick Ide to many of my friends. Even though I plan on enjoying my vehicle for many years to come, when the time does comes to buy a new vehicle once again I will definetly come back to Dick Ide and will hopefully be able to work with Leigh Quackenbush.

jrao

10 de feb. de 2011

I have worked with Jim Millela for over 10 years. I find him to be honest, trustworthy and very knowledgeable. He provides great service advice every time I bring my car in. I have recommended Jim to other family memebers and they too have been equally impressed with him as I am.

skoog36

9 de feb. de 2011

Wonderful Sales Experience. Nick answered any and all questions. Nick led us through the entire sales experience from the initial walk-in through purchase. We were shown a number of cars and test drove two. We were able to sit back and ponder and take our time to purchase the vehicle.

Joanne Powers

9 de feb. de 2011

I met Rick Damico at a used car sale at the Dome in Henrietta. He was pleasant and not at all pushy. I'd have walked away if he had tried any strong arm tactics.My husband and I attended the New Car Owner presentation at Dick Ide and learned more about my type of car in general, and about the workings of the service center. We had food, introductions to staff, a tour of the facility and even got to see an airbag explode. Oh, yeah-raffle prizes, too!I love my Hybrid Honda Civic and next year will invest in winter tires, per their recommendation.

nesbitt

9 de feb. de 2011

We have purchased cars from Mr. Quackenbush in the past and will again when the time comes. He is friendly and knowledgable about the various cars we have looked at. Leigh listened to us and helped us decide on what car would best suit our families needs. Thank you for making buying a car a breeze.

tonyv2323

9 de feb. de 2011

I gave this dealership a great rating ,because it was by far the best buying experience I ever had,it was a very relaxing ,Rick Damico was sharp and did things in a timely fashion,it was the best delivery ,because it was done in the showroom delivery room,where we did not have to deal with the freezing weather outside,I will send Rick any friend that wants a Honda

giucapezzu13

9 de feb. de 2011

Rick Damico and everyone over at Dick Ide were extremely helpful and friendly. Customer service extends to even after purchasing the vehicle. A post-purchase New Owner Clinic was incredibly informative and enjoyable. The different departments and employees all have a great comeraderie with each other. They all work together to assist their customers with questions and problems. We felt a great deal of confidence that Rick Damico was working hard for us and was very knowledgeable about the vehicles we were interested in.We look forward to purchasing our next vehicle from Rick.

mbruno10

9 de feb. de 2011

I purchased 2 vehicles from Dick Ide and dealt with Brad on both transactions as well as Mark the sales manager. On both occasions I had a wonderful experience! I would highly recommend Dick Ide to friends and family interested in purchasing a new / used car.

ljbertrand

9 de feb. de 2011

We had all the information that we needed before going to the dealership to lease a new 2011 Honda Civic. The offer that was presented in both newspaper and website advertising was accurate and upheld at the time of purchase. Ken was very personable and professional throughout the entire process.

katpaul

9 de feb. de 2011

From the moment I walked in to Dick Ide Honda to the moment I left, my car purchasing experience was a pleasant and almost effortless one. I had an appointment with Roberto Galante set for 11 AM. and although I was a bit early the receptionist told him I was there immediately. With smiles he greated myself and my companion. After a short greeting I was privaledged to be introduced to Brad Constantino who was to start me in the process of basic information needed prior to the purchase. I was escorted into the financial office where Jim very quickly checked my credit and finances and explained my rating. From there, back to Roberto and Brad to pick out a car. I had already told Roberto and Brad that I had no intention of leasing and approximately what I'd like to pay per month. By the time I got back to them they had chosen some cars they thought I'd like. Brad had the first three cars brought out for me. I chose one of the three to test drive and I bought that car. I'm not a person who has to check them all, I know what I like and I think my brief meeting with both Roberto and Brad with their expertise of salemanship and people, they also knew what to show me that I would like. All whom I came in contact at Dick Ide were smiling, pleasant, helpful and informative including Mitch Ide himself. All in all that first meeting to finance, pick out and purchase my new 2006 Pontiac G6 was less then two hours on a Saturday. I was told I could come and pick up my car on Monday. It was detailed and shined for me, very beautiful. I have since gone in with a couple of minor issues which were addressed right away while I waited. At that time, another Saturday, I was approached by a smiling Mitch Ide, who although he sees thousand of people in the dealership, remembered me and asked how I was doing. Brad Constantino saw me and smiled and asked how I was doing. Roberto Galante smiled and made sure I was taken care of right away. Each experience I've had in the past two weeks since first walking in has been comfortable and pleasant, from all who I've encountered at Mitch Ide Honda. I would recommend Mitch Ide Honda to anyone looking to purchase a car, whether new or used. What a great group of people to deal with! Thank you Dick Ide Honda and my friends there, Roberto, Brad and Mitch.

cfabiano3

9 de feb. de 2011

I believe Ken was very thorough in explaining about the car that I leased from him. He gave some good information about the Honda product. I have owned a few other Honda vehicles in the past and have always had great success with them. Ken was very helpful in explaining the leasing forms as well as other financing options that were available to me.

rfisher97

9 de feb. de 2011

I am a customer of Dick Ide for more then a decade, have purchased 3 cars there even though I live on the opposite side of town, based on service and customer satisfaction. Had transmission recently replaced, had issues but Jim worked dilligently to get these resolved. Jim always takes care of me and my cars, which is why I keep coming back! Thanks Jim!

tlukasi2

8 de feb. de 2011

I had gone to other places to look at other cars and came back to Dick Ide because of the Customer service and the friendliness. Brad was fantastic, he knew everything about the cars and explained them in terms that I understood. He related well to us and helped me find a car that was perfect for me and would grow with me. I am very with the car that I chose. The great customer service did not end when I left Dick Ide, they continue to check in about my car and how I like it.

cdmdcrv

8 de feb. de 2011

The entire sales process at Dick Ide was straight forward. We did not feel any pressure in the negotiation process. There were no "sales games". We traded prices a few times and then we agreed on the price I had planned on paying. I was glad the sales cycle was fairly short. Our sales person, Doug McCarthy was easy to work with. He did not give us a strong sales pitch. He answered our questions, took our price offer to the Sales Manager without giving us any hassle. The finance steps also went smooth. The finance manager explained the various documents clearly and ensured we understood what we were signing. When we picked up our CR-V, it was in prime condition. Doug did a thorough job of ensuring we knew how to operate the features of our CR-V. Overall, we had a great car buying experience at Dick Ide!

91bluecivic

8 de feb. de 2011

I have been a Dick Ide Honda customer for 20 years, owning (still) a 1991 Civic Hatchback (now a restored showpiece) and a 2002 Civic Coupe. I now also bring my wife's 2000 Voyager (even though it's not a Honda)to Dick Ide for routine maintenance. Over the course of these 20 years, I have predominately dealt with Mark Frey (back when he was a young Service Advisor) and now Jim Milella. Both Mark and Jim have always been honest and straight-forward in discussing any maintenance item on all three vehicles, whether preventative or corrective maintenance. Each has been fair in pricing any service or repair. Mark and Jim have always ensured that a 'loaner' was available and each has diligently kept me informed, by phone, on any maintenance progress.In my youth, I did much of my own car maintenance. Though I may not do that any longer, I still check all work that has been done to be sure it was done to my satisfaction. Don Stigler has performed all preventative and corrective maintenance on all three cars. I have never found a maintenance item incorrectly performed or incomplete. Don does an excellent job.Lastly... My wife was reluctant to bring her Voyager to a Honda dealer. The Voyager is 10 years old and it is starting to act like it's 10 years old. After a few visits to Dick Ide, I think there may be a Dick Ide Odyssey in her future...Many thanks to a great Service Department under the leadership of a great Service Manager, Mark Frey. And... Many thanks to Jim Milella and Don Stigler for always doing a great job.

tduffy

8 de feb. de 2011

Jim Millella is a true professional. He is very knowledgeable and always offers honest opinions. He is one of the main reasons I have my service done by Dick Ide Honda. Jim has made me feel very comfortable in each and every situation since I have been dealing with him for the past ten years or more.He is always very descriptive and explains all options in a way I can fully understand. I am very happy with all the work Jim has done with me and consider him a true asset to Dick Ide Honda.

Tl1113

2 de feb. de 2011

I have had a nightmare of an experience with DickIde. I leased a 2011 Honda Accord and the car has been the most unreliable car I have ever owned. The car blew a fuse the first week I had it. The second week the car would not start. The battery was than replaced with a brand new one. I went to start the car after leaving work and it was dead again. I had a 2008 Accord that I leased for three years. The new 2011 Accord has already been in the shop more times than the 2008. Not good DickIde.

amandadevito

13 de ene. de 2011

My experience was by far one of the best car experiences ever. I'm extremely busy and I had to get rid of my "other" lease asap. I called up and gave them 5 parameters of what I needed. I said I will be there at this time...I showed up, and a car was there waiting all warmed up! They are the consummate professionals and it was such a pleasure doing business with them. Frankly, it was during the holidays and everything was overwhelming, except dealing with DickIde. Amanda

Julie Renica

2 de dic. de 2010

In the past I have worked with different agents at Dick Ide Service and have not always been happy with the customer service. But every time I've worked with Jim Milella I have been very pleased. Now I only ask for Jim and only wish to work with him. He is very knowledgeable, reasonable and fair. He takes time to explain my car issues with me and works with me on the price - which is extremely important to me. He also always stays in contact with me and returns my calls promptly. He keeps me informed in a very friendly manner. I appreciate the recent experience I had with Jim (between Dec 1-2) and thank him for his service. I have only had my van back for the evening but the slider door and the power steering fix seem to be working great. Julie Renica

yosef

23 de nov. de 2010

I would like to express my gratitude with the quality of service and genuine character of your associates Ajia Cherry in conduct with customers. The environment of how you conduct business, by far attracts service-keened customers such as myself. I hope you continue to keep the bar of customer satisfaction high, drawing more and more customers.

ranimals

19 de nov. de 2010

NEVER purchase a vehicle from this dealership. I was in the market for a new Honda Accord. Dick Ide Honda had the car (2010 Honda Accord EX) I wanted and quoted me $3000.00 over dealer's invoice during a phone call. I explained that I was aware of invoice price and would like to do business with them at a "fair and honest price" which is their motto on their television advertisements. They asked me to come in and take a look. When I came in less than 8 hours later they claimed they misquoted the price and added $1100.00 more! Now I am at $4100.00 over invoice and not much below MSRP. Because I am a woman? Because I dare knew the invoice price? Because I knew there were dealer incentives? Because Dick Ide Honda thought this was the make, model, year and color that I wanted I would willingly pay $4100.00 more? No--they claimed that it was because they installed mud guards, a moonroof and all season mats and wheel locks. Allow me to educate Dick Ide Honda--Honda Accord EX come with a moonroof. Mats, mud guards, and wheel locks DO NOT cost $1100.00 more! Shame on Dick Ide Honda for treating a potential new car buyer like this. What happened to "fair and honest" pricing?I bought the exact same make, model, year and color from Keenan Honda in Pennsylvania. I drove 5 hours to save nearly $4000.00 and dealt with a dealership that actually provided "fair and honest" pricing. I will gladly recommend Keenan Honda and inform everyone of my experience at Dick Ide Honda.

dmlover212000

3 de nov. de 2010

When I walked into the dealership I had no idea what my credit was like and wasn't sure if I would be approved for a lease. I wanted to know if I would be accepted before I went for a test drive. I didn't want to get my hopes up and then find out I wouldn't be approved. I explained this to John and he agreed to go about the process the way I wanted to. So unlike every other pushy car salesmen I had encountered. He kept everything very professional but was also able to connect with me on a personal level by swapping stories with me about our favorite band! When it came time to sign all the papers and drive my new car off the lot we ran into a little problem. At first, it looked like I wasn't going to be able to, but John did whatever he could to make sure I got to leave with the car - on the same day I went in to see if I could get one! He commented to me that no one is able to leave the dealership with a new car the same day they walk in to buy it - but he was able to do that for me! The whole process - from when I first walked in the door to when I drove the car off the lot - was only a matter of hours. I appreciated that so much. I happened to run into John last night and he immediately recognized me and I commented to him about a problem I was having with my car and he told me to give him a call and he would try to help me out. Helping out a customer months after he completed his job is VERY commendable...and proves what a great salesmen he is! After my experience with Dick Ide, John and the Honda Corporation I have no desire to get any other brand of car from any other dealership. I'm sold on Dick Ide and Honda for life!

diana5879

19 de jun. de 2007

HORRIBLE experience. First, I had to wait 7 weeks for my vehicle. In those 7 weeks, I visited other Honda dealerships who claimed they could get my vehicle in 1 week. Also, other dealerships were at least willing to negotiate price and accessories with me. Dick Ide would not even consider negotiating, and YELLED at me saying he is going to sell my vehicle to someone else. That's fine, I do not want to support a dealership with such rude and unprofessional customer service. Do NOT purchase from Dick Ide!

hurrgirl

17 de abr. de 2007

I've never got an itemized receipt for a brand new 2007 Accord I purchased from them. When I called them and requested an itemized receipt I was told they will mail it to me next day. But they never did! I had to keep calling them and bugging them and 3 weeks after that it turned out that I was overcharged by $1186.92! I am currently waiting for that money to come and I didn't get an apology either! Don't buy a car from them. And if you do (or did) request an itemized receipt.

justins

27 de ene. de 2005

I had bought my Honda Prelude at another Local Dealership but took my car here to have it serviced for the first time. I was sure i had a faulty Transmission after 64,000 miles. It was slippy and consequently the check engine light had come on. <br><br>They fit me in before the weekend and diagnosed it in less than 24 hours after i had dropped it off. They told me that my transmission was done and i needed a new one as the gear ratio had gone by the wayside and it was so longer catching when shifting. Also each and every shift had become harder and a longer delay.<br><br>Now this is why i will bring my car here for the rest of its life... He said that the warranty had expired which i knew, and that it was about a $4000 expense. However, i was not going to have to pay for any of it. He mentioned it being a unique circumstance with the prelude auto and that they would be able to push it through at NO COST to me. <br><br>So here i am ONLY a week later from the day i dropped it off with a new transmission for NO COST. No diagnostic and no labor costs. I bank on it that if i had taken it where i had bought the car i would be out $4000 right now and it wouldnt be done. <br><br>This was by far my best experience with any service department ever. <br><br>Thank you Dick IDE!

honda_customer

27 de ago. de 2004

Avoid this dealership at all costs. My husband and I went in to look at a 2004 Honda Accord with automatic transmission. They claimed over the phone that they had one in stock. Well, when we got there, we found out it was a manual transmission (there was supposedly an "error" on their sheet). But they would be getting more in at the end of the week, and would talk price with us.<br><br>Keep in mind, this was during the 2004 "Honda Clearance" time. Dick Ide's ads always say that they will give the best local price. They quoted us a price slightly above invoice. We had brought in a print-out from Edmunds.com that showed a $500 manufacturer-to-dealer incentive, so we said we would like to negotiate a lower price. At this point, the salesperson THREW the quote down on the table and said, "You guys just don't want us to make any money on this car, do you?" He was a complete bastard.<br><br>We couldn't believe we were treated so disrespectfully. They are INCREDIBLY unprofessional. We left and vowed never to set foot in that store again.<br><br>We bought the identical car for several hundred dollars less at another local Honda dealership.