Lynn

11 de ago. de 2016

Mike DiMella and Mike Peters were great. They listened to what I wanted and then searched for my perfect vehicle which is an Escape. Mike Peters helped me navigate the Sync feature so I was ready to go Bluetooth before I left the lot. I would highly recommend using Mike & Mike if you are buying a Ford. Highly impressed.

Bill Shine

4 de ago. de 2016

Incredible dealership. Great facility. . Low stress sales people who actually listen. Fast process. No pressure. Overall, best car buying experience ever!

LJ & Catherine

12 de jul. de 2016

Pedro Alvarez was exceptional. He was extremely polite and friendly, a pleasure to talk with. He was flexible with price, fought for a good trade-in value, and stayed late to accommodate our needs. Imperial goes above and beyond to make customers feel welcome and comfortable. You know this as soon as you walk in. We even ate at their diner, which was excellent. I would gladly drive over an hour again to work with this dealership and with Pedro!

Randi

29 de jun. de 2016

We traded our car in recently for a fusion and worked with a gentleman named Paul. He was very helpful and attentive to our needs. With my husband being out of state he was very informative and helped with getting everything done quickly. I will defenitly recommend this deal to others and to work with Paul!

sfahey1787

20 de jun. de 2016

Have bought 7 cars from Mike Peters at Imperial Ford, he's the best!!!!!

Shelby

27 de may. de 2016

I went to Imperial Ford yesterday and spoke to Ali Kehail & Kim who I have nothing but great things to say about. They did everything in their power to get us into a nice reliable car for my family and I. And they both definitely succeeded! Ali & Kim were very friendly, cared about us and what was in our best interest! It was a pleasure to work with them and from here on out, I will come back to Imperial Ford for any cars I decide to purchase in the future. My fiance & I walked out of there with a beautiful car and a great experience! I highly recommend Ali & Kim and they truly are great at what they do! Thanks again, Imperial Ford, Ali & Kim. You guys are miracle workers!!!

Kathy Garrey

12 de may. de 2016

I visited Imperial on April 30 with my husband. After we had been there for a few minutes we were joined by Firas Ekitilah. We loved that he gave us some time to look around unattended. I needed a new car and wasn't entirely sure about what I wanted - other than NOTHING silver. Firas demonstrated extreme patience with the dozen or so times that I changed my mind. The 3 of us walked the entire dealership before we found the perfect car - which happened to be right at our starting point. We had a great rapport with Firas and we had some laughs during my test drive. My husband isn't the easiest guy to get along with when business is concerned but Firas made the transition like a pro. Ahmad Al-Jallad secured my financing and he was awesome too - he put a lot of time into finding the best rate for me. The whole experience is great and not only will I recommend Firas to anyone who is looking but I plan on seeing him in 2 years when it's time to trade in. Also got a decent trade for my 2005 Liberty - Thanks Mike. Overall a great experience.

Chesley C

3 de may. de 2016

This is the first dealership that actually really listens to what you are saying. We looked at a few F250's in our price range and after Dave Bertulli priced out what we thought would have been the one, I asked him to price out 2 other ones we looked at since we would have had to add some options I wanted. He did it without hesitation and advised one of these was going to be a better value than the original one. We had already been to other dealers and I had asked them to price out 3 vehicles and they said yes but only did one because they felt it was the best one. If you are looking for a F250 this is the place to go. Lots of vehicles on the lot to look at! Dave Bertulli was the best to work with from picking trucks out to going over the vehicle's options when we picked it up. As others have said 0 pressure. Not your average dealership! Well done guys!!!!!

Johnson

1 de may. de 2016

Purchasing our new ford F150 at Imperial was a great experience. We will buy our next Ford (probably a Mustang) from Imperial Ford. The staff was very helpful, prompt and courteous. Thanks Maaz!

Carla

29 de abr. de 2016

I recently purchased a pre owned jeep commander.I have been buying cars from Imperial Ford and my salesman Dean Childs since 2005. Dean has always been very friendly, professional and has made the process of buying a car less stressful. He never try's to sell me the car HE wants to sell but works to find a car that suits my needs. During my second visit to test drive the jeep with my daughter Dean was off and we were greeted by Shawn Goulet. He was very helpful and completed the transaction with us.He had the Jeep detailed,went over all the features and options and to our surprise got us 6 months of SiriusXm satellite radio free! I highly recommend Imperial Cars and Dean or Shawn for your next new or pre-owned car.

Sandy F.

28 de abr. de 2016

The Imperial Experience - for me has been an amazing one. I am on my 4th vehicle from this impeccable establishment within the last few years and I could only wish that everyone will have the same experience as I have. I will by my vehicles from no other than Ali Kehail the best of the best salesman, never pressured me, was so informative as to what my needs and wants were at the time of each purchase and had the patience of a saint until I made my decision, and has gone way above and beyond what I have seen anyone do for another person. He educated me in all areas of my purchases so that I was well informed as to exactly what I was buying. What would be the best financial, safety, economical, yet a vehicle that I would be proud to and enjoy owning for hard earned money well spent. From there I will have no other service department service any of my vehicles other than Justin and his amazing, knowledgeable, and respectful entire service team. Who will make sure I am well informed as to what was done to my vehicle, the charges that were incurred, and that all of this meets my complete and total satisfaction with the utmost integrity. Kim and the financial team that also go above and beyond expectations to work affordable situations for all customers they serve. From the Owners, heads of management, rental car facility, parts department, detailers, and last but not least the diner with the fabulous food. I cannot fathom why anyone would go anywhere else to purchase, service, finance, rent, clean and detail, grab some good food, but first and foremost to make long lasting and trusting friendships that will last well beyond your vehicles and for that alone I will go nowhere else but Imperial Ford for the Imperial Experience and I thank each and everyone of them for that. Thank you, Sandy Farrar

JK and AP

23 de abr. de 2016

Justin Surtel was excellent! We had an absolutely great car buying experience!

KenS

7 de abr. de 2016

I recently purchased my third brand new Ford pick-up truck at Imperial Ford. I've been buying Ford F150's at Imperial since 2010. I recently decided to trade in my 2012 Ford F150 XLT for a 2016 Ford Ford 250 Lariat. Imperial made it such an easy process. They have a wide variety of trucks to choose from. They were very patient with me, including allowing me to drive the truck on Rt146 to feel how it drives at higher speeds. When I was uncertain of the color, they exercised more patience with me pulling up different model and color trucks. I never feel pressured at Imperial to make a purchase. They've always done a great job explaining the price and incentives. They've always been very fair on my trade in's too. I drove out of Imperial with a gorgeous black Lariat with black leather interior the very same day I was just kicking around the idea of a new truck. Imperials service department is very clean and professional too. I've always felt they value me as a customer, even for a simple oil change. Keep up the great work, Imperial. You have a customer for life and recommend others to buy there too.

The Sullivans

5 de abr. de 2016

My wife and I were in search of a vehicle and our salesman Paul Przybylek went above and beyond to make it happen!! Imperial Ford will be our "go to" dealership from now on,and we will tell all of our friends how accommodating and satisfying our experience was!!!

LB2013

27 de mar. de 2016

I love my "new to me" Lincoln which I have owned for almost one year. Ron Dulac was a joy to work with - patient, informative, professional, courteous. Vehicle service is an important part of owning any vehicle. So far I have had one warrantee claim and routine maintenance. The Service Dept is also professional, courteous and informative. Appointment times are convenient, check in is quick, I know what to expect. Very pleased with Imperial.

Lisa

14 de mar. de 2016

I recently purchased an F150 from Imperial and was very impressed with not only Dean Childs, my Salesperson, but the whole experience. As a woman walking into a dealership alone, I frequently felt pressured and not taken seriously. I knew exactly what I wanted when I walked into Imperial and did not feel the slightest bit uncomfortable. The entire team of folks were friendly and knowledgeable and went out of their way to accommodate me. Dean made sure I had what I needed and went out of his way to get me in my truck as quickly as possible. Thanks for a great experience (and the building is pretty cool too)!

Mike

13 de mar. de 2016

Just this passed week I purchased an SUV from Imperial Ford. The office and the property were amazing. The Rock and Roll theme was really neat. I had the pleasure of dealing with their Sales Associate Paul P. He was extremely helpful and provided all the answers and support I was looking for in finding my next car. Paul seems to really know his stuff. He wasn't at all "pushy" or trying to hide anything like you'd find at most car lots. I highly recommend dealing with him as I know next time I need a car, I'll be looking for his assistance again. He really made my experience easy and kept me in the loop with everything that was happening, each step of the way. Their finance department was great as well. Kim helped me through the process and explained everything clearly which is great. Both Paul and Kim did everything they could to make sure I left with exactly what I wanted. Thank you guys! I'll be sure to stop by Imperial Ford first when I'm car shopping again.

Lennie25

21 de feb. de 2016

I have been a customer of Imperial for the past 8 years or so. I have purchased three vehicles from them and have serviced them all with Imperial. It is a great dealership with multiple car brands to choose from and a lot of great people working there.

Carly

18 de feb. de 2016

I purchased a 2014 Ford Fusion at Imperial Ford. Joshua Lanoie was my sales associate. Josh met my high standards for excellence in all areas.

lumberjack

15 de feb. de 2016

I recently started a job with a long commute and really felt that I needed to upgrade my car. I searched the website and had a car in mind. After a test drive, I thought the car would work in my situation just fine. My salesman John F. recommended a different car which I also really liked, it was more money, but had less miles and was a couple years newer. I decided it really was a better choice and so I moved ahead and bought the car with an extended warranty. Its been almost 2 months and I have to say I like the car even more than when I bought it. John had other customers in the showroom when I came in early, and so his associate Ron was able to help get the car ready for me to take it home that day. Thanks to John and Ron for a great experience.

S.O. (happy with my purchase.)

15 de feb. de 2016

I just bought my first car with Imperial Ford and I have to say I'm severely impressed. The representative I worked with, Paul Przybylek, went above and beyond the call of duty. He was personable, friendly and always ready to be helpful and make sure everything was in order. Despite my rather strict requirements I was still able to find a fantastic used car, reasonably priced and in great condition. Paul was up front about everything instead of trying to shizte a newbie, and always willing to ask someone else if he didn't know an answer. I'm absolutely in love my car and haven't had any issues at all. So whether this is your first car or your fiftieth, go to Imperial and ask for Paul. You won't be disappointed. 10/10 will shop there again. :)

Ryan

13 de feb. de 2016

I received excellent service when I purchased my Focus ST from Mazen and sales manager Michael, I appreciate all the help I received from the finance dept. Will recommend to friends. Ryan Papineau

BETH

13 de feb. de 2016

Mo was amazing! I have never felt so comfortable buying a vehicle off anyone before. He is honest and very caring. He made my car buying experience a great one. I have bought four cars off him and I will always only go to him. Finally a great experience

malinda

10 de feb. de 2016

I am writing for the excellent service I received in purchasing my vehicle today, I received from help from maaz, and manager michael, I appreciate all the help I received, keep up the food work, I will recommend to many people, sincerely, Malinda Haley

Beantown

29 de ene. de 2016

Purchased used Ford certified vehicle; dealer had guaranteed the known oil leaks & cracked front brake hoses would be corrected before purchasing it. Didn't feel confident; so, after Imperial's repairs I asked an independent shop to inspect the vehicle, wasn't surprised to hear nothing had been repaired. When I called to mention the independent's review, Imperial immediately replaced the brake hoses. It required 5 additional visits to correct leaks.

Ford guy

29 de ene. de 2016

They helped me get out of a money pit, and into a new 2015 F150. Dave Bertulli went above and beyond to help me find what I needed, he even came in on his day off to help me finalize a deal. This is the second time I bought a Ford from him. I even brought a friend down to buy a car there, great service and awesome atmosphere there. I tell everyone I know to go there first.

Brian

24 de ene. de 2016

Found my new car on cars.com and then went to get it at Imperial Ford. Super friendly staff and competitive pricing to the point where I couldn't say no. Awesome place

LauraWh

22 de ene. de 2016

About a month ago, after spending what felt like forever trying to find the perfect car, I bought a 2013 Ford Escape from Imperial Ford in Mendon. I did not except to purchase a car that day but I am so happy that I did. I have had no technical difficulties with the car itself and I don't know how I ever lived without the remote start and backup camera! Dean Childs was the salesperson who helped me. He was very nice and informative; he helped me feel confident enough to buy my first almost-new car on my own. I did not feel pressured to buy or uncomfortable during the negotiations. I wish Imperial had been my first stop for car shopping and my advice to anyone looking is to stop by Mendon and ask for Dean Childs.

Ron D.

9 de ene. de 2016

Just purchased a 2015 ford fusion se. have to say right from the start, it was a very pleasant process. Our sales person was Mass AL Nahas. He made me feel comfortable and applied no sales pressure. He took the time to explain whatever questions my wife and I asked. I never felt rushed. His amiable personality was so refreshing compared to most auto dealers. It told me, this was the place to do business.

SewSimple

8 de ene. de 2016

Jeff, the business manager, found a great interest rate and made the buying process easy. Thanks, Jeff. This is the third car I've bought from Imperial. Great service team, too.

john s.

31 de dic. de 2015

went to imperial looking for a new f-150. my first choice was red or blue. met Ron and told him what I was looking for. he was very professional and courteous. found my first choice and made the process very easy and pressure free. when I picked the truck Ron had a big red bow on it so my wife could take a picture of me and my new truck. john from Bellingham.

Greenjeans

30 de dic. de 2015

I bought a 2012 ford f350 diesel right from the start I was impressed not just by the selection and size of the place but the salesman Josh Lanoie he treated me like a king through my truck buying experience im so happy im looking to buy a new family car at imperial to Josh and the whole Imperial ford team thank you

KF

30 de dic. de 2015

I've bought 2 cars from Dennis Leoleis at Imperial Ford and am getting ready to purchase my third! Ford really does make a great car with all the bells and whistles you need at an affordable price. When you go, I highly recommend asking for Dennis. In my opinion there is no one better to buy a car from than him. His knowledge of the vehicles and years of sales experience made my time at the dealership a hassle free and stress free experience. I have referred all of my friends to him and they have all raved about their experience as well. He is truly the best salesperson I have ever met. And I love my car!

tb of duoglas

29 de dic. de 2015

Everyaspect of our experience was excellent. Ali, our salesman, was attentive, on top of everything, and very professional and friendly, We will return for our next purchase, and recommend Ali to those we know

B M

29 de dic. de 2015

Maaz was very nice great product knowledge very helpful nice personality

Three time purchaser

29 de dic. de 2015

This is the third car that I have bought from Imperial Ford and have recommended the dealership for my friends and family largely because of one individual: Mike Peters. In a lot of dealerships you feel pressure or get a sense where you are wasting the sales person's time while gathering information on making a purchase, but Mike made me not only feel at ease with what I was doing at the pace that I wanted to go, but also helped me with timely recommendations when I wasn't sure what to look at next. Incredibly friendly he also let me know about the wide suite of services offered at Imperial and was a pleasure to work with. I know as long as Mike is there they will have a customer for life!

LD

29 de dic. de 2015

I researched the vehicle inventory, test drove a vehicle to make sure I liked the ride and user access to most features. Ali Kehail, Ford sales and leasing consultant, is one of the finest men and sales representatives I have encountered. Imperial Ford is blessed to have him.

JMindek

29 de dic. de 2015

After looking for my first new car at many places, Dave Bertulli, Karyn Ingram, and Imperial Ford were the only people to truly care about my experience. Other places didn't take me seriously, or offered insulting trade-ins and selling prices. Imperial was different, and I would recommend Dave and Karyn to anyone looking to buy a new car. I'll be back soon in a few years to get another!

I<3Imperial

16 de dic. de 2015

Thank you Dave Bertulli for a seamless car purchasing experience!!! I'd researched online and found what I wanted at Imperial Ford. I was greeted kindly by Dave. He was extremely professional and I felt no pressure at all to buy any car other than the one I wanted. Dave made sure I understood every step of the process and made sure I got the price I had seen online. I traded in a vehicle and he also ensured that I got the maximum trade in value as well! Dave made me feel empowered and confident with my decision which was important to me. I love my car! I'll go back to Dave at Imperial to buy my next car!

JCarlin

9 de dic. de 2015

We recently bought our third car from Imperial , we had the pleasure of working with Dean Childs who is excellent with VIP service, we would highly recommend buying from this dealership and work with Dean Childs!

Colby

29 de nov. de 2015

Worked with Cass on and off for two weeks on the purchase of my Ford f150. Originally was looking at a used, after siting with Cass he suggested i go new because of the fantastic deals going on.I couldn't be happier.

geraldo Mota construction

29 de nov. de 2015

Bought a new F-150 Platinum for our business. Ron was very knowledgable about Platinum equipment and was very quick in finding the truck within this huge inventory. Never seen so many cars and trucks in one location. Process was very smooth and Ron was excellent and not pushy. Price was fair, saw tv ad from Ford friend and neighbors promo. No gimmicks and Ron was great with all the follow-up to get the truck ready and registered on time that I was promised.

Colby

28 de nov. de 2015

Where do I begin, first of all started the process about 3 weeks ago at a dealership that has a tremendous reputation, I was greeted courteously by cass leitao at the dealership. Initially I was looking at a Ford f150 used and wound up settling on a new f150. One of the best buying experiences I've ever had ,everything went smoothly as I was not expecting that. Cass was fantastic and even my mind and given me reassurance that the process will go smooth and quickly. And I thank him for that Colby.

MB

27 de nov. de 2015

Everything from the very first "Hello" of the salesman, to me driving out of there the same day with a new car was a joy. Ali was not pushy at all and quickly realized what type of car I wanted/could afford. The finance officer was kind and very expedient in find us the correct loan which would fit out budget, and then they took care of the registration of the car with minimal effort from me. In sum, I would definitely go back to Imperial as my experience was absolutely wonderful!

smccabe2000pc

24 de nov. de 2015

I purchased my F150 from Dave Bertulli over at Imperial Ford last year, and once again had an excellent experience. Dave was very knowledgeable, patient with my many questions, and not at all "pushy". He took the time to find the right gently used F150 that I was looking for....as soon as he found it, he called me (ON HIS OFF DAY!) and told me he would meet me at the dealership for a test drive. He knocked a couple hundred dollars off the price and made it a deal I couldn't refuse. This is the 3rd time I have purchased from Imperial, and I would highly recommend this salesman and this dealership. Thanks Dave!

Nate and Alison F.

22 de nov. de 2015

We traded our car in for a used Ford CMax Energi. The salesman, Mike Peters, was very helpful and knowledgable about all the features of the car. I pride myself on doing my homework before hand and knowing the facts about the cars I am looking at and he was able to confirm all of my research and clarify any questions we had. The trading in process was very easy to negotiate to a price we all were comfortable. The entire process was very smooth and not pushy in any way. We would strongly recommend Imperial.

Peter Valanzola

20 de nov. de 2015

I recently had my car in for service and I just want to say that the service manager Donnie and his staff treated me with the utmost respect and dignity. Not only did they repair my car quickly and completely, but they made me feel like family. I have been buying cars from Imperial for 15yrs and have never had a problem with sales or service, in fact my son just bought a car from Imperial and is now receiving the same excellent service that I have come to expect. The sales and service department are second to none. Long time customer Peter Valanzola

Gary B.

17 de nov. de 2015

We had finially decided to replace a car we/ve had since 2001. We have purchased twice before with Gerard and again talked about what we wanted. We love imperial's awesome selection, and Gerard showed us a few cars which were great. We are loving our new Focus, great mpg, and nice features. Ask for Gerard if your looking for a car.

Michael and Sarah Menard

17 de nov. de 2015

We bought a 2016 Ford F250 pickup and were so happy with our salesman Thomas Sabetta. He was a professional. It was refreshing not to deal with someone really trying to be pushy or oversell. Many car salesman don't come off as sincere or looking out for what is in your best interest. Thomas was a pleasure to work with. There were a lot of vehicles to look at and the showroom was beautiful. Everyone there worked hard to get us the best deal possible. We were very happy.

DonnaE

13 de nov. de 2015

I Hate car shopping!!!. Well shopping here was a pleasure. No hassle no pressure. my sales man who was Dennis Leoleis was the best. He was very knowledgeable about the Explore I was looking at. He was with me from start to finish. I would definitely recommend this Dealership to my friends.

Pat

29 de oct. de 2015

Ali was a great representative of Ford Vehicles. I did not purchase my F-150 on my first visit to Imperial Ford but Ali called me and reinforced the benefits and value of this vehicle. I went back and purchased the truck knowing that Ali and Imperial Ford are standing behind their product. I am 100% satisfied with my new F-150.

Carole B

28 de oct. de 2015

This is the third car I have purchased at Imperial Ford. Dennis Leoleis is my kind of salesperson. He doesn't push me into a car that he wants to sell but knows exactly what I want. He located the car I was searching for and made a very fair deal. Even though I live 18 miles from Imperial, I continue to drive back for servicing because I know it will be done right. The waiting area is comfortable with giant screen TV, free wireless and computer bays for a laptop. I highly recommend this dealership.

Amtrakcndr

17 de oct. de 2015

I gave them a list of what I wanted and they listened to me. I couldn't have asked for a better team to work with...

Kathleen Bonin

12 de oct. de 2015

I just purchased a 2013 Ford Flex, it was the first time I walked out of a dealership with out a headache..My husband & I where's so impressed with our salesman Tom Sabetta ..He went out of his way to make sure you got what you wanted...The first time I every bought a car hassle free..if you want a pleasant experience the next time ask for Tom Sabetta...Kathleen & Ray Bonin

Love the Jeep

12 de oct. de 2015

I recently bought a used Jeep and worked with Josh Lanoie. No pressure sales and was able to negotiate a very fair price for the vehicle. Due to a personal issue with financing it took four trips to the dealership before I was able to pickup the car. It's a long story and no fault of the dealership. I live about an hour away and would shoot down after work with my wife, and sometimes my daughter, arriving about 7:00pm. Josh treated us like kings and provided us with gift cards to get dinner at the diner located on the premises. Talk about customer service. Totally unexpected and certainly appreciated. I wouldn't hesitate to purchase from Imperial Ford again. Thanks Josh!

KO

30 de sep. de 2015

I needed a "new"/used car but wasn't looking forward to the shopping experience. My husband and I went to three dealerships. We found Imperial Ford and Mike Peters to be the most professional and easy to work with. Mike was exceptionally considerate, helpful and knowledgeable. He never seemed rushed and always answered my questions. I never felt pressured and he was quick to return any calls or emails. We would highly recommend Mike and Imperial Ford to anyone looking for a car.

Sarah M.

30 de sep. de 2015

My husband and I were very satisfied by our experience at Imperial Cars, thanks to our AWESOME sales representative, Mike Peters. Mike made buying our fantastic Dodge Journey super easy, and was beyond patient with our questions, numerous test drives, and 2 year old daughter! If you're going to Imperial, find Mike in the Ford building- he's fantastic!!

Don D.

25 de sep. de 2015

Just bought my Ford F250 from Imperial and was very impressed with the whole process. Josh Lanoie and the staff there made the experience very enjoyable and I would highly recommend.

Arlington E39

16 de sep. de 2015

We live quite a distance from Imperial Ford, but it was worth the trip. It's not your typical dealership in that it's also a museum of popular culture with music memorabilia lining every corner and a cafe devoted to Elvis Presley. The car we were interested is kind of rare: a Cadillac CTS with a manual transmission. When the one they had didn't' turn out to be a good match, we did not get any pressure to try something with an automatic transmission, they just asked for our information and told us that they would be in touch when something suitable came up. The only negative was very minor: an internet reminder to visit the dealership soon as the car wouldn't last long at its advertised price. The vehicle had a dead battery, and be sitting in the lot for over a month. They handled the situation gracefully. I just wish the CTS had been in better shape.

Student

14 de sep. de 2015

Couldn't have had a better experience anywhere else! This was the first time I was purchasing a car, and my salesman, Ed Kelly did not use my inexperience in his favor, instead was honest, upfront and beyond helpful when it came to getting me the best deal! I recommend Imperial Cars to all, especially to those who may need a little honest guiding! Most defiantly worth the trip from Bridgewater! Ask for Ed Kelly, you won't regret it! Love my new Dodge Dart!

Sheila B.

7 de sep. de 2015

I recently went to Imperial Ford looking to purchase a 2015 Ford Explorer Sport. Although they did not have the exact vehicle configuration I was working for on the lot, Josh L. was able to obtain the one I was looking for from another dealer within a couple of days. I had a great experience working with Josh to get the right vehicle, getting the paperwork and financing done, and taking delivery in less than a week. I would recommend anyone to go to Imperial.

James P.

31 de ago. de 2015

Went to Imperial as I'd heard good things from a friend. Was greeted by Ali and he was great! This place is massive, and it seemed like this guy knew every car in the place! I told him my budget, what I was looking for, and right away, he took me around this whole place and showed me my options. Found the right car, got my paperwork done, and drove it home the same day! In, out, no fuss, just what I wanted. Great job Ali!

Renee Rovedo

28 de ago. de 2015

I just purchase a 2015 Ford Fiesta. My salesman Ali is awesome. He worked very hard at getting me into another car. Thank you Ali

Bill B.

23 de ago. de 2015

I can't say enough good things about this dealership, sales management and Salesman (Tom Sabetta). They took what is typically an unpleasant ordeal and made it enjoyable. They worked within our price range and were fair with the trade that we presented. I would encourage anyone to visit Imperial Ford and work with the staff. I bought the Fusion 3 weeks ago and am continually impressed with it's performance.

The Italian

14 de ago. de 2015

Dennis Leoleis was a gentleman and a friendly rep. My time was limited and he guided me swiftly through the process. I felt I got a great deal.

Nelson C.

30 de jul. de 2015

After seeing an ad for another vehicle, I went to Imperial Ford to test drive the Focus.. I took one look at the Ruby Red Explorer and fell in love. No pressure, had a nice lunch while my car was registered, and drove my new Explorer home within 2 hours. I am amazed at the product knowledge, the facilities, and the casual atmosphere... This is my first new vehicle and I'm so happy I choose Imperial

sharkbait_oohaha

28 de jul. de 2015

By far the best car buying experience I have ever had. Steve Bloomenthal made me feel comfortable and confident in the car that I was looking at and made the whole buying process easy. I would highly recommend Steve and Imperial Cars for your next car purchase or service!

Jac Lyn

22 de jul. de 2015

I wouldn't go anywhere else to buy a car. Mike Peters is exceptional and does whatever it takes to make you happy. He is a very unusual car salesman. Mike is not out, to make a killing, like so many I have experienced before I went to Imperial. Mike DiMella, the Sales Manager, went out of his way to make sure my needs were met. He is attentive and sincere. The service department man, Donny is super down to Earth, kind and respectful. My cars have always been well taken care of there. I never feel bad after leaving Imperial. They really care about servicing their customers and making me feel like they care. It is Magnificent!

John Smith

24 de jun. de 2015

From the moment I entered the dealership I was welcomed by Doug Hood. He immediately answered all of my questions and made me very comfortable with my first car purchase. My entire experience with Imperial Ford and Doug Hood was very pleasent and I will certainly be back for another car soon.

Lam

3 de jun. de 2015

Customer satisfaction does not even begin to explain how I felt while buying my first car. Ali Kehail went above and beyond your average salesman to make sure that my first experience at imperial Ford was a memorable one. He was very respectful and listened to the things I was looking for in a vehicle. Thank you Ali!

Mustang Buff

5 de may. de 2015

I recently purchased a 2015 Ford Mustang and worked with Gerard Souza in the process. Initially, I had contact with Harry Johnson in Internet Sales, who was very responsive and demonstrated good follow-up skills. Gerard was very knowledgeable, professional, and a pleasure to work with. He made the process as stressless as possible and a positive experience. He's very thorough, patient, and a genuinely nice individual. And, he's has excellent follow-up skills. I had to have a minor scuff repaired on the interior, and he coordinated and followed through on ensuring the repair was completed timely. My experience with the service department was also very favorable. Justin coordinated the repair work.

Mary and Bob

27 de mar. de 2015

Our sales person was Ali Kehail, he was a fantastic sales associate from the moment we arrived to the final sale. This was the easiest car purchase we have ever had. I had expressed what we were looking for and we got that and more. I love our 2015 explorer Limited. Thank you Ali and Imperial Ford. Mary and Bob

Bob E.

10 de mar. de 2015

Just purchased what I feel is a great looking 2014 leftover F150 at a fair and reasonable price! Our salesman Dean was knowledgeable, professional and never talked down to us or made us feel uncomfortable throughout the process. (OK, I'll admit that I've had some bad experiences in the past at different dealerships that I will never return to) But, that has not been the case on the two occasions that I have purchased new vehicles from Imperial. I cant speak for everyone at Imperial, but Dean Childs was awesome and I can personally recommend that you search him out if you go to Imperial Ford.

Alex

25 de feb. de 2015

I was working with Dave Bertulli on purchasing my first car. He couldn't have made the process any more enjoyable for my family and I. His quick responses to my calls and faxes was impeccable. Every question I asked and all the information I needed he explained thoroughly so there was no confusion. Buying a new car as a young girl is very intimidating and Dave is a warm welcoming, outgoing and personable guy. He is definitely a great, if not the best asset to the team at Imperial Ford. If it wasn't for him I'm not sure I would have bought the car that I did, which I now LOVE. I wish I could send him a million thanks for making my first car purchase one to remember.

Frustrated Buyer

15 de feb. de 2015

Went to buy a vehicle with money in hand and great credit. Salesman couldn't find the keys ( in other reviews saw same comment). Finally got key and salesman couldn't go he was too busy, really??? So much for making the customer feel he is important. So we finally sit down after he fumbles around for info and who knows what else. No explaining how the dealership does business or their sales process works. Here is the price ( window sticker...lol) minus rebates...oh you don't qualify for that or that or that .. $5,000 increase later this is your price. You can now go to finance. What??? Can you do anything on the price? I asked. WE DON'T NEGOTIATE. Really, then why is there vehicles at discounted prices on the floor, cause they're not moving or why did a salesman email me at end of the month in Jan.stating he could give me a better deal, cause they have to hit a quota. Now they say we would be selling the car less than what we paid for it...do you have the invoice...."oh I don't know where that would be" he stated. Really sounds familiar (keys). So then we go down the path of we offer the lowest price and nobody has more of this vehicle than us (I told him of another dealer who had more because I did my homework). Same old tactics. Hey if you want to do business like that, fine, but explain your process and position up front I would respect that. Oh and the old one dissatisfied customer...well needless to say I would never recommend anyone to do business at these dealerships.

Mark

2 de feb. de 2015

I have purchased many vehicles over the past 30 years and my experience with Gerard Souza and Imperial was the best. I was interested in a recent model used Ford Explorer. Gerard arranged test drives of the ones I was interested in and never pressured me to buy new or look at something else. I was never rushed or pressured and felt that Gerard had my satisfaction as his top goal. The Explorer was delivered in excellent condition and has performed like new. I've told my friends about my great experience and wholeheartedly recommend Imperial Ford and Gerard to everyone. Mark

Iliana and Sean Fahey

24 de ene. de 2015

Mike Peters was really great to work with. No pressure and listened to what I wanted in my new car without question. He worked really hard to get exactly what I wanted and I couldn't be happier with my new car. I would recommend anyone looking for a new Ford to go to Mike, you won't be disappointed.

Jenn

18 de ene. de 2015

Mike provided wonderful service to me while I was looking for a newer car. I haven't shopped for a new car in over 8 years and was very anxious at beginning the process. I couldn't believe how fast everything was handled! Mike was very patient with all the questions I had, not to mention it was freezing out and he didnt seemed to mind one bit! I followed up with Jon as well and he was just as helpful and friendly showing me all the features of the car before I drove it home. Thank you so much Mike and Jon!!!!

Paul

3 de ene. de 2015

Rarely do I feel compelled to take time to write a letter of thanks for folks I do business with.The recent experience my wife and I had,more than deserved this. From start to finish this was by far the most fun and satisfying experience I have ever had purchasing cars. Ali's enthusiasm, energy, sincerity and salesmanship were truly outstanding. Paul

Tricia P

31 de dic. de 2014

I would recommend buying from Imperial Ford and definitely recommend working with Mike Peters. He was very knowledgeable and friendly but not at all pushy. Mike made the whole experience easy.

Lauren

27 de dic. de 2014

I spent 7 months, on and off, looking for a Fusion Hybrid. My search ended yesterday when I bought a 2015 Fusion Hybrid from Mike Peters. After months of research, I knew what I wanted and what I wanted to pay.. I achieved all my goals at Imperial Ford. Mike was friendly, not pushy, he was knowledgeable, not pompous, he was helpful, not arrogant. Imperial Ford worked with me and gave me a large discount off invoice.. I would highly recommend this dealership and the Fusion!

Cranston83

23 de dic. de 2014

I went to Imperial after my parents raved about their experience recently purchasing a new car there. I have to say that the overall experience from the get go was top notch. No one was ever pushy or "salesy" during the process. Everyone was extremely helpful and informative while always having a sense of urgency to make sure I was pleased. The follow through from the financing to picking up the car was also fantastic. I never had to chase anyone down or double check. They handled everything very easily and everything seemed effortless. I was very impressed with the experience!

Rick G.

16 de dic. de 2014

I had the best experience of buying a new truck at Imperial Ford in August. I did my homework prior to arriving at the dealership using Imperial's website to locate the type of F150 I was interested in. My wife and I arrived at about 3 pm on a Sunday and I asked to see Dennis Leoleis. He greeted us and made us feel right at home. He asked what type of truck I was interested in and took us around the lot to check them out. We took several out for a ride and I finally decided on a Blue Jean metallic F150 super cab. We filled out the initial paperwork, however this was a very busy Sunday and Dennis had some folks ahead of us. We decided to come back the next day to complete the transaction. No fault of the dealership and Dennis and several of his team apologized profusely that we had to come back the next day. They gave us a Miss Mendon Diner Gift Card for our troubles. We completed the paperwork the next day and it couldn't have been any smoother and painless. I have to give the highest marks to Dennis Leoleis,, (our second Ford purchase from Dennis) and the reason I came back. Also, Mr. Jeff Nadim who made the financing so seamless, working the numbers that we would be comfortable with. Both of them made us feel so comfortable and we at no point felt pressured to purchase. I was very pleased with how we were treated and the overall experience, that I brought my daughter back to Imperial Chrysler Jeep in September. She ended up buying a 2014 Jeep Compass, she loves it. Kudos to Mr. Mike Walsh and Mr. David Mello at Jeep. Dear Mr. Meehan you have a fantastic place and your team is top notch!

Justin_phdjd

10 de dic. de 2014

Very, very happy with my new car purchase from Imperial Ford! Doug Hood was fantastic! He took the time to listen to us, showed us different models and features, was patient, and overall a real pleasure to work with. When Doug says he'll do something, you can trust him to take car of it. The whole Imperial experience is amazing. All the different dealerships right there, a selection that is truly unbelievable, state of the art showrooms and facilities, prices that you'd never find closer to Boston, and friendly people. I even had breakfast at the diner and got a haircut while I was there. Next time I need a car, I'm calling Doug and going to Imperial!

Linda Gomez

4 de dic. de 2014

We haven't bought a car in years, and were very much afraid of how we would be treated. I have to say Ali was such a nice salesperson to deal with. He helped us find the perfect car, Thank you Ali, We absolutely recommend Imperial to anyone looking for a new car.

Stephen McCormick

4 de dic. de 2014

I stopped in to look at used cars. There was no pressure from the salesman Ali Kehail and the manager Mike Kind. I had a great experience.

Sue2

26 de nov. de 2014

My wife and I went to imperial a couple of weeks ago to buy a truck. When we found the truck that we wanted, the sales person had us wait in another truck while he went to get the keys so we could give it a test drive. Forty five minutes later he came back and said that he couldn't find the keys and asked us if we could wait inside while he checked other places for the keys. We went inside and an hour later he came in and said that he was sorry but another salesperson must have taken the keys home. It was very disappointing as we had hoped to wrap everything up that day. He took my phone number and told me that he would call me the next morning to have me come back down and drive the truck as the salesperson would bring them back to work the next day. Two days later I receive a call from customer service asking how my visit was!! I told her everything and even how he never called back and I was extremely disgusted with how unprofessional this dealership was! She apologized and said that she would have a member of management contact me right away to resolve this and hopefully I would still be interested in buying the truck. That was over a week ago!!! No one has called and I just looked online and saw that the vehicle is still listed for sale at a lower price than the salesperson had originally told me. Apparently they have enough business there that they don't need mine, or my family, or friends or anyone I can spread the word to. Unbelievable!!! Bad customer service and a terrible experience!

GeriH

22 de nov. de 2014

walked in to Imperial Ford with barely a hint to what I was looking for and no clue as to what I wanted. The dealership is huge and Mike Peters walked the whole lot in the bitter cold with amazing patience as I went from car to car changing my mind many, many times. Mike was knowledgeable about every vehicle. I would have settled for a car I liked but instead I left with a car I loved thanks to Mike. I would recommend Mike Peters and Imperial Ford to anyone looking for a new vehicle. PS this is the second car I have purchased from Imperial but by far the best car buying experience! Thanks Mike.

Jimmy's Mom

17 de nov. de 2014

This was the absolute best experience buying a truck. After much research, we found the Ford F250 that we were looking for and it was in the little town of Mendon! Upon entering the dealership, we were greeted with smiles and felt so welcome - not the hard sell you are used to! Gerald Souza was our sales rep and was so attentive and helpful. Even though we knew the Ford was for us, he helped search the lot for other comparable vehicles (to be sure that we got what we wanted). Purchasing the truck was a breeze and when we came back to pick it up, Gerald was there to say hello and they even remembered our names! Imperial Motors treats their customers like royalty! I would continue to purchase vehicles from them and would HIGHLY recommend to others! What a great experience!!

Bill V

16 de nov. de 2014

We were looking to buy a Ford Fusion and decided to visit Imperial Ford. We've bought vehicles from Mike DiMella over the years and once again he didn't disappoint! Working with Mike and Dennis Leoleis was a pleasure! With the HUGE inventory at Imperial Ford, Mike & Dennis went out of their way to find the perfect car for us. We were then introduced to Jeff Nadim in the Finance Department. His approach to completing the deal and explaining ALL the numbers was refreshing without adding any pressure. Imperial Ford was a 90 minute drive for us and after our day there we were glad we made the trip. With the gift card we were given, we ended our day with a great meal and service at the Miss Mendon Diner which is part of the Imperial complex. You can bet when we are ready for our next car we will start at Imperial!

RyanP

10 de nov. de 2014

Great experience with everyone over at Imperial Ford last week! Started off browsing around the Imperial website to narrow down what vehicles I was interested in and get a starting point. Search interface was easy to use, with lots of filters to really drill down and begin to compare. Finished with a few vehicles I knew I wanted to look at. I called up Doug Hood and met him at Ford later that afternoon. We did a walk-around of each vehicle (a couple of Focuses) and he went through the various features of each one with me, as well as pointing out details to look for. We brought both of them side-by-side for a better comparison and test drove both vehicles. Sometimes when you ask someone about their experience buying a car, they might talk about being constantly pressured to buy, and this was certainly not the case. Doug knew the vehicles but more importantly, he made sure I was looking at vehicles that had what I needed and that I was genuinely interested in them. Very friendly, casual and I also learned a few things. Once the test drives were finished, I picked the vehicle I liked the best. Doug and I sat down to get started on the paperwork and Mike Kind came over, introduced himself and was very helpful in assisting the entire process, getting all the possible savings and approving the deal. My experience with Will Granata in finance was similar. Friendly, no stress and he made the entire process much easier than I imagined it would be. Will explained what all of the different documents meant before I signed them and he answered every question I had for him. We also found a payment that was perfect for me! I picked up the vehicle a couple days later, with Doug keeping in touch with me and giving me updates in the meantime. We ran through all the features again (just to be safe) and Doug made sure I understood how everything worked, especially as far as all of the lighting/ dash/ audio controls. This Focus has some more buttons than my previous car but once he walked me through, it made sense. He also followed-up with me over the next few days, which was greatly appreciated. Overall, I think I had such a good experience because of the people. Every dealership is going to have the same cars, so the staff is really what makes the difference. The employees at Imperial were friendly, helpful, professional, knew their information and most importantly, made sure that I stayed informed and enjoyed the process. I'll certainly recommend them to anyone I know!

kuszajc

7 de nov. de 2014

I had a Great Experience at Imperial Ford. Everyone there is very helpful and friendly. I worked with Doug Hood whom came highly recommended by parents who also just purchased a car through him. Doug gave excellent customer service and is a true asset to the Imperial team. He kept in touch throughout the entire process, took the time to go over all the features of the car, and he even came back into work after already working a full day already just to accommodate my schedule. Imperial is a great dealership and I've already recommended them to several coworkers and will continue to do so. We will definitely be going back to Imperial to see Doug for our next car!

Brandon B

11 de oct. de 2014

While looking for a reasonably priced used car, Doug Hood helped me find a car that fit my style and needs. The whole process was easy and a great experience. I would recommend this dealership and Doug Hood himself to anyone who is looking to buy a new or used car.

Linda

8 de oct. de 2014

Just purchased my first Ford SUV working with Dennis. He was great. Being a woman many salesmen still defer to the husband and it irritates me. Not Dennis - he knew I was buying the car and listened to what was important to me and let me test drive half a dozen cars. Very nice experience!!

Kim

1 de oct. de 2014

I couldn't be happier with my experience at Imperial Ford. My salesperson, Dennis Leoleis, was incredibly knowledgable and went above and beyond to make this a very easy and nice experience. I have already recommended a few of my friends to him and highly recommend him and this dealership. Thank you Dennis for my Ford Focus! It's the second Ford I have bought and I absolutely love it!

juz

1 de oct. de 2014

I recently had the pleasure of working with Dennis Leoleis at Imperial Ford. It had been a long time since I had bought a new vehicle and I was a little apprehensive about the process. Dennis helped put my mind at ease throughout the entire process. He was professional, knowledgeable, patient, and provided excellent customer service. I will definitely recommend Imperial and Dennis to my friends and colleagues. Thank you Dennis!

HollyK

30 de sep. de 2014

Jason made sure that I was taken care of at the dealership and was so helpful in picking out my new car! He was very kind, patient, and approachable.. I truely appreciated all his help!

Ilia Tanto

27 de ago. de 2014

I was looking around to get a good reliable used cars and have had a bad used car in the past. I should of just came in to this dealership in the first place. Great service by Douglas Hood and everyone else who stayed past 10 pm and helping me.

Fenway1959

23 de ago. de 2014

We have been insulted, harassed and treated very badly in dealerships we have visited. While looking around we landed at Imperial Ford. No one chased us around the lot while we were looking, the cars were all unlocked allowing us to get in and check them out, A sales rep came along, asked if we needed help, answered a couple of questions, gave us his card and went away. We liked a car but decided to go home to think it over. A couple of days later I went back. The sales rep was there and we talked about the car, I test drove it and we discussed price. Their web site has an "our cost" price on it. My discussion started there and after looking over everything we agreed. Today my wife and I went up to do the financing and pick up the car. The Finance man explained all of the options and we turned them down (except for 1) with no argument. We signed, our rep showed all of the bells and whistles, attached our plate and off we went. A FABULOUS experience dealing with honest regular people who did their best to give us what WE wanted.

Paul Rei

19 de jul. de 2014

We were referred by a friend to come to Imperial Ford and we were very happy we did. Not only did Imperial Ford have the best prices on a new Ford Fusion but their service was exceptional. I must say front the minute I walked in the door each and every person was a excellent director of first impressions. I want to thank Douglas W. Hood for being a great listener and helping us find everything we wanted in a new 2014 Ford Fusion. It was truly a seamless process. Doug was very informative and helpful, he made sure we understood how to use all the great features in our new car. We also want to thank Jeff Nadim for making the process of signing our paperwork easy and quick. I will recommend this dealership to all my family and friends.

Ronald

17 de jul. de 2014

Sean was great! I had come in as a difficult customer and he worked through all the obstacles with me and explained everything. Great help and I am very satisfied.

Cody Reinold

17 de jul. de 2014

After shopping around at several dealerships in the area, Imperial Ford had the best price on a new Fusion. In the process of prepping the car, an issue arose with the paint. While the issue took a bit of time to resolve, Imperial customer service helped every step of the way. The dealership had the best price, stood behind their product, and offered an exceptional customer service experience. I have nothing but good things to say about my experience.

john doe

16 de jul. de 2014

The manager was very rude to my son who was serioulsy thinking of purchasing a vehicle. He acted like he was the customer, his way or no way!!!! We are happy to say no way, with a smile driving off the lot.

ron speroni

10 de jul. de 2014

I would like to express my sincere thanks to both Mike Walsh Jr & Steve joinzo . I t w as a pleasure doing business with you today. I am sure my son will not only enjoy his new jeep but knowing that it was purchased through imperial gives me great piece of mind Thanks again Ronald Speroni

Anne Sabean

7 de jul. de 2014

Buying first car I would like to say thank you to Doug Hood for helping find a great car and helping me understand the whole process of buying my first car. He was very helpful and answered all my questions. He was very friendly and enthusiastic which made me very excited. He was also very professional and understood what he was talking about. Thank You imperial! Thank You Doug! Annie

Unhappy in Milford

30 de jun. de 2014

My wife and I went in to get a car. Found the one we wanted, picked it out. We went to get financing from that department and specifically asked if the interest rate they gave us was the best the bank had to offer. The finance guy says yes. Come to find out, after talking with the actual bank, that Imperial jacked up the interest over 1/2%. This is the second time we have had a bad experience with these guys. First, the sales manager. Now, the finance dept. DO NOT DO BUSINESS WITH THEM!

Stephanie, Waltham

24 de may. de 2014

Sales representative was helpful & courteous. Did not use hard sell. Took 2 vehicles for a test drive and purchased more expensive one. Left dealer with car. Gave good value for trade-in.

Margie

22 de may. de 2014

New car buying experience Doug Hood was excellent, friendly, and very helpful. He let me and my husband take the 2014 Ford Focus out on a test drive alone, which some dealerships normally dont do. Doug worked very hard to lower the price, as well as Jeff, (finance mgr). He worked very hard to aquire the proper fincancing. They were also nice enough to give us fifty dollars in Miss Mendon Diner gift cards so we could get a bite to eat while they preped our vehicle. The car was delivered right as we came back from the diner, in the perfect time alotted. We opened the door and were blown away by the lovely aroma that is the "new car smell". When we first took a look at the car, the exterior was all green because of the pollen, and the inside looked like it was a used car. But when we got the car, it looked and smelled like it was fresh out of the fatcory. :) The overall experience of our vist to Imperial Ford was absolutly delightful and would DEFINETLY recomend it. :)

Sandie6328

22 de may. de 2014

I went into Ford looking to purchase a new For Focus and Mike was right on top of helping me find the best features and price. I will definitely recommend him to all of my friends looking to find a new car everyone I came in contact with in the dealership was very friendly and kept me company while I waited such a great experience.. Thank you to everyone down there at Imperial Ford for your time and patients.

Lainey

20 de may. de 2014

2012 Ford Escape I am extremely happy with my vehicle and everyone who has assisted me. Service is excellent, and I would not go anywhere else! :) Thank you everyone for all your help!

Michael Ross Drake

1 de may. de 2014

Got My Mustang exactly how I wanted it! I wanted to purchase a 2014 Ford Mustang v6 convertible. Doug Hood was my salesman. I started off by saying to him, "I'm just gathering information at this point and will be going to other dealerships also, as I seek my vehicle. That being said, "Doug, I DON'T LIKE PRESSURE!" Doug was friendly and informative in regards to potential options I could consider and never said, "What can I do to sell you are car today?" Imperial Ford did not have the style car I was looking for but said they might get one from another dealership if I wished. I took the info and ballpark price and moved on to three other dealerships. They All and I mean ALL ignored my no pressure request and tried to push the convertible(s) that were on their lot(s) as the car for me. I came back to Doug with the exact features I wanted and with the help of Mike DiMella, I put down a deposit and Imperial Ford had my Mustang BUILT for me. I picked it up and drove it home on my 65th birthday. It was a pretty special day. In my evaluation of Imperial Ford, the words I have written exemplify the high marks by the outstanding way I was treated as a first time customer. Thank You Imperial Ford and Doug Hood!

amaxon

29 de abr. de 2014

I had been shopping for a vehicle online for some time, just waiting for the right one to come along. I found the vehicle I was dreaming of at Imperial Ford in Mendon. This was my first time shopping there. The gentleman on the phone could not have been nicer! We spoke in detail about the vehicle, and I made arrangements to come in and look at it. I was directed to meet with Gerard Souza. He was attentive, friendly, professional and went out of his way to make my car buying experience a positive one. I highly recommend shopping at Imperial in Mendon! While the vehicle I was purchasing was being serviced, they offered me a loaner from their rental office. That also went very smoothly and without a hitch! I am more than pleased with my entire experience at Imperial! I will not hesitate to go back there again in the future when we are ready to buy another new or used car!

Wgartside

25 de abr. de 2014

Great job, low pressure Mike Peters healed us through the process of buying a car. The usual dread that I anticipated was, thankfully, not a part of the experience. He was attentive to our needs and found the car that fit us. He was very honest and fair. He knows a great deal about the car he sells. I loved his low pressure technique. Will Granaota also made us feel comfortable.

Cat

24 de abr. de 2014

We recently purchased a new Ford Mustang from Imperial Ford. Ali Kehail was our salesman, he was very friendly and made the experience easy. He was not pushy and worked to give us exactly what we wanted. Ali was fun, and at the same time very professional. We also worked with William Granata, the business manager, he was amazing in helping us. When there was a 'glitch' in financing he was kind and courteous and worked with us to reach our goal.(above and beyond) We would recommend Imperial Ford to any one, we are more than pleased..

shawn

21 de abr. de 2014

I stopped in to look at a used car. no pressure from sales. friendly. found the car I was looking for and bought it. the payment was what I was looking for and the length of loan. had a few problems with getting parts and getting the car fixed in a timely manner but the people accommodated me like no other dealership would have. free new loaner and kept following up with me almost daily. the car was fully repaired and was very pleased with the car. they did everything to make me happy. I would strongly recommend imperial. no place is perfect but these guys try.

Todd B

20 de abr. de 2014

I recently went to Imperial Ford in the hopes of finding a used F-250 for a great value. I spoke with Dennis and inquired about what was available. Dennis was very helpful and showed me a beautiful 2012 Lariat F-250. The truck was a little over my budget but Dennis said lets see what we can do for you. I really felt that Dennis wanted me to have that truck and was willing to fight on my behalf so I could get it. We ended up completing the deal within my budget. Dennis was professional and honest which made this purchase hassle free. My next vehicle will definitely be purchased from Dennis at Imperial Ford.

Jade and Damian

15 de abr. de 2014

Great experience~ I went in Imperial looking to get answers about buying a used jeep. I wanted to know what my budget could buy me. I was not sure I would be buying one in the near future, but with the help of Mike Peters, we bought one the next day. He was very friendly, personable, funny, and informative. We also worked with Jeff Nadim in the finance department and he helped out a lot as well. Very helpful, and very nice. Because of Mike and Jeff, I will absolutely refer anyone I know to Imperial, and I will never buy a car anywhere else they were that great! 5 stars all around!

Carla Manni

31 de mar. de 2014

This is one of the best dealerships I've ever visited, It is so impressive when you pull up and it's actually inviting.. Dean Childs- What a salesman, It's great to have a salesman that is not pushy and trying to stuff you in a car they shouldn't, He's very honest and listens and understands exactly what you're looking for.. Hats off to him.

Val222

29 de mar. de 2014

Recently purchased a 2011 Ford Escape Limited at Imperial Ford in Mendon. The customer service is outstanding and the facilities are setup very nicely. I would recommend this dealership and sales person to anyone who is looking for a new or used vehicle. Salesman Sean Ewing was a tremendous help. He was very knowledgeable about the car and politely answered all my questions. It was a great car buying experience. Sean & the rest of the sales team are wonderful to work with. I will certainly recommend and refer friends and relatives to Imperial Ford.

SteveMA

24 de mar. de 2014

Mike Peters and Jeff Nadim provided us with the best car buying experience hands down! Mike was extremely knowledgeable, kind, and was with us every step of the sales process. Could not be any happier with our purchase and the staff at Imperial Ford. Mike Peters is by far the best salesman we have ever had and put in the extra effort to make us feel comfortable and to make sure we were completely satisfied. Before we had even got their he had information at hand about all the vehicles we had interest in and even found others that he believed would fit our needs, we were impressed at how prepared he was and how much work he had put before we had even got their let alone the great work he did for us while we were there. Any issues or concerns we had were made a priority and taken care of right away. The financial manager Jeff Nadim was amazing as well. He was very kind and extremely helpful in making the deal happen and getting us right where we needed to be. He even went the extra mile to continue trying to get us getter rates even after we had gotten a better one then we had expected. It felt great knowing our needs were his number one priority and knowing we had the right person to get those needs met. Overall Mike and Jeff made this the best car buying experience we could have asked for. Imperial Ford is extremely lucky to have such a great salesman and financial manager on their staff. We will definitely come to Imperial Ford and Mike and Jeff for our next car purchase and will always recommend them to anyone looking for a similar experience.

Sandy

22 de mar. de 2014

My new vehicle buying experience was an eventful one. It was a situation that was completely unexpected and unnerving to say the least. So I found myself in a situation that I had to buy a car whether new or used remained to be seen. The timing of this couldn't be worse so I started looking. It was in October of 2012 and I had to have a new vehicle by the end of November given the personal situation I found myself in. So I resigned myself to the fact that I wanted to buy american and I began by looking at familiar dealerships in my area. I'm an SUV girl so my search began. I looked at GMC, Chevrolet, and Ford. I've been a ford lover for many years however I wanted to research all different makes, models, and prices. I live in Ashland, Massachusetts so I picked several dealerships after my online research and my search was underway. I went to several in my area and found myself at Imperial Ford in Mendon, Massachusetts. Now keep in mind that this is not a situation that I wanted or needed to be in right before the holidays but here I was. Let me begin by saying that from the time I stepped foot into this facility to this very day, Saturday, 22MAR2014, in my opinion there is no other dealership on this planet that I would deal with or make a purchase from other than Imperial. The way that I was treated then and still today is without a doubt the best there is. The gentleman that I dealt with then and I still go and catch up with today is Ali Kehail. This man should be commended everyday for his loyal dedication and superior customer service and I don't believe there is anyone else like him in this business. The car buying experience is an emotional experience like no other and in certain situations, can be quite traumatic. From the time I met this man and the incredible staff at Imperial Ford, I have felt nothing but tremendous admiration and respect for all of them from the service department, the finance department, and the entire sales force but especially Ali. This experience is one I will treasure for ever this man took a sad situation and actually made it a memorable one and I am extremely grateful to call him a true friend. I made my purchase from Imperial Ford and I couldn't be happier. It has been over a year now and I make frequent visits to the man and facility that made it all worth while. Their support and dedication to this business is far superior than any other of it's kind. Please recognize this man and facility in all of the great work and support that they offer in this ever struggling economy. I am a proud american ford owner and I am delighted to say that I am a lifetime purchaser of Imperial Ford in Mendon, Massachusetts. Gratefully yours, Sandy Farrar, Ashland, Massachusetts

melissahoneybrown

22 de mar. de 2014

Everyone was so friendly! I worked with Mike Peters and he really, really knew his stuff. I'm not an easy consumer to please but he was patient and answered ALL of my questions. No pressure sales tactics, just honesty and superior product knowledge! That's the kind of experience I was looking for and that's why I recommend him so highly to my friends and family, who all agree with me and go exclusively to him to buy their cars! Also, I wasn't sure how I would fare, financing wise, because I don't have the best credit, but they all worked so hard to get me a loan and I couldn't be happier. Highly recommend. Worth the drive!

Denise

20 de mar. de 2014

I gave this review specifically pertaining to the excellent service provided by Mike Peters, the salesman who helped my daughter and I buy a used car. Mike did a great job in listening to us and what we were looking for, he didn't try to up-sell us or steer us to what he wanted us to buy. He was super patient while week took a few cars for test drives, and helped us choose one out of the two we liked. Once we decided which car we wanted, rather than just moving on to do something else, he helped guide us through the buying process. He stayed in close touch regarding when the car would be ready for pickup, and it was ready when he promised. I can't say enough about Mike's humor and friendliness, I would definitely buy a car through him again.

new purchase

18 de mar. de 2014

2014 Explorer Sport had an issue from the factory and Imperial took ownership of the factory defect and resolved my issue. I would like to thank Mike P and Bob F for all their help and support in resolving my issue. Imperial could have passed the buck to Ford but they did not, they were proactive in making sure I was happy.

JRIZZO

18 de mar. de 2014

I was looking for a new car for months but no dealership would work with me about my existing car loan for a trade-in. I went to Mike Peters on a reference from a friend. He got the deal done! I was getting frustrated with the back and forth of other car dealerships. But Mike was an excellent salesman and fought to get me to the right price. If you are looking for a great salesman who will go to bat for you while looking for your best interest go to Mike he is the best hands down.

imperial cars salesman dennis leoleis

15 de mar. de 2014

i had an overall great experience at imperial cars. my salesman, dennis leoleis was fantastic. every one at imperial cars treated me with respect and kindness. dennis and emperial cars are very highly recommend by me. thank you butch torrey

Cindy G.

12 de mar. de 2014

Just purchased a Ford Flex at Imperial! What an experience! Love the graphics, props, themed showrooms! My favorite thing . . . Miss Mendon Diner and the very generous gift cards we received. Thank you. I never felt "pressured. Please continue this sales tactic. A big "thank you" to Sharon [Reed], Aaron [Jacobs] and especially Mike DiMella. By the way, I love my Flex: her name is Nelly!

D.K.

18 de feb. de 2014

Sales person was great help. Went beyond my expectations,super job D.H. Thanks for new truck.

Lmederios

7 de ene. de 2014

I bought a new truck from them and after a week it turned out to be the wrong vehicle for me. I went back the next weekend and saw the same salesperson and he made sure that I went home with the right vehicle and he was willing to stay with me the whole day until I found the right one. The customer service is outstanding and the facilities are setup very nicely. I would recommend this dealership and sales person to anyone who is looking for a new or used vehicle. Dear Mr. Meehan, I just wanted to let you know that your dealership has to be the best place to buy a vehicle. I went in last weekend and purchased a pickup truck. After a week of driving it, I realized it was the wrong kind of vehicle for me. I went there again today, and salesman Edward Kelly was outstanding. He helped me trade in the truck, and I went home with something much better. Mr. Kelly was very helpful and professional, and I hope you keep him around for a long time. I will definitely be referring your dealership and Mr. Kelly to anyone who is looking for a new or used vehicle. Sincerely, Louis

ford focus buyer

27 de dic. de 2013

only automatic response email-so they're not too interested unless you go there, I'd say; no pricing, really poor response--- I bought elsewhere, so I'm fine-- just a heads up to others-- avoid this dealer--

pattyp

11 de dic. de 2013

I bought my 2012 Ford Escape on Dec.1, 2013 from Mike Peters at Imperial Ford. What a great guy: he walked the lot with me for hours in the freezing rain with a smile on his face until I found my perfect vehicle. He was very knowledgeable about all the different makes and models I wanted to test drive. By the time I left the lot, I knew everything about my SUV. I will surely recommend this dealership and especially Mike to all of my friends and family in the market for a new vehicle. Thank you for making car buying a pleasant experience.

Maria

22 de nov. de 2013

My husband and I recently bought a Ford Escape from Imperial Ford. We are a returning customer. We worked with salesman Dave Bertulli. He was a tremendous help. He was very knowledgeable about the car and politely answered all my questions. He even allowed us to take a test drive to my elderly mother's house to make sure she could get into the vehicle. It was a stress free experience and we will be back again. Thanks Dave for your time and professionalism. We greatly appreciated it.

got the runaround in Mendon

5 de nov. de 2013

Four trips to the dealer to replace break pads. I actualy went back four more times because my transmition was slipping on my 2012 Fiesta. After the fourth atempt to schedule service. service manager refused to look at the car. Countless phone calls to Ford the most frustrating experience i have ever had. Poor quality repairs. They hound you for surveys and instruct you how to fill them out so they will get positive feeback. They have completly failed my expecations.Car is under warrenty and still malfunctioning. I will be going to a different dealership.

Glenn

17 de oct. de 2013

Simply the best car buying experience ever! After having the worst experience ever with CARMAX when I purchased a truck brought it to my local dealer and found out it needed six thousand dollars worth of repairs and returned it. You could say I was very cautious with my next experience. I found the truck I was looking for at Imperial Ford and read their good reviews. I drove two hours not knowing what to expect. All the staff was first class. I was met by a salesman Douglas Hood. My first impression was he was the kind of guy you would have a beer with. He was honest, hard working, and on your side and truly would go to any lengths to make your experience first class. After purchasing the truck I found Imperial kept all their promises and exceeded my expectations! I will be back in the future. Thanks Doug and Imperials excellent team!

John

27 de sep. de 2013

My entire experience trying to buy a vehicle from them was a disaster. Way low ball on trade. Wouldn't budge from their price even a dollar. And the whole 50s diner sports theme is dated.

StephanieB

11 de sep. de 2013

Had a fantastic experience at Imperial Ford working with salesman Sean Ewing and sales manager Michael DiMella. They were so friendlyand great about calling me back and requesting the needed information for getting my new car on the road. I will definitely recommend Imperial Cars to my friends and family! Thank you for a lovely car buying experience.

Rich818

9 de sep. de 2013

Just wanted to let you know that buying 2 new vehicles from Imperial Cars in the last year has totally changed my opinion of car dealers. Your Imperial Ford manager Mike Kind and salesman Brian Rishe are awesome. My experience was spectacular. I would also like to thank you for the car show and Millis Wonderland Christmas lights: my young son loves them both. Being from Mendon, I think that youre great for this community. Keep up the good work and thank you.

Mike

13 de ago. de 2013

I purchased a 2013 focus which went very smoothly. After owning it for a couple months I brought it in for service of a rattling I heard to which I was told it was supposed to make that noise which I dealt with. After owning it for 3 months my battery died due to a "bad cell" I called them and they told me they don't deal directly with ford and to call ford then call them back so I did and scheduled getting a new battery from their shop on a car they just sold me, only to find out they wouldn't loan me a rental car. I'm not very pleased with the customer service this dealer has to offer. I thought part of buying from a big dealer was they stand behind what their selling but all imperial wanted to do was say how this isn't their fault.

Uncertain Jane

4 de ago. de 2013

Imperials sales associate Sean Ewing was very attentive to our concerns and made us real happy to purchase the 2011 Ford Edge we took home. We travelled back and forth 2 days in a row and he gave us a gift card for dinner at Imperials Miss Mendon Diner, too. He will be highly recommended to our friends and family.

Bmicmcd

27 de jul. de 2013

I recently bought a pre-owned Mustang convertible from Imperial Ford, and it was the best car buying experience I've ever had. There was no pressure. I had done my research and knew prices for this vintage of car and their asking price was fair. I also was provided with the service records for work they'd recently performed, including brand new Pirelli tires, new shocks, new serpentine belt, new wipers and air filter, as well as an oil & filter change. And then there's the 12 month/12,000 mile warranty that comes with a used vehicle! There was no trade and no haggling. The car was ready for pick-up when promised. I will do business with this dealership again in the future. Very satisfied. -BMcD

Mike

25 de jul. de 2013

Imperial Ford in Mendon, MA, lives the Ford brand. Most companies or businesses coach their employees on how to deliver a "Lasting Impression": this team delivers on "Lasting Memories, which is a step above the rest. This is my second vehicle from Imperial and my second Ford ever. I traded in my 2011 F150 Limited for the 2013 F150 Limited. I am completely satisfied with this truck. My previous 2 vehicles before these were brand new Cadillac Escalades. Never again! The F150 has style and comfort, and it rides like a Cadillac but has the versatility to let me do yard work and home projects. That being said, let me tell you why Imperial Ford sets itself apart from the competition, not just in brand but also among local Ford dealerships. Everything from curbside appearance, landscaping, building maintenance, clean glass doors and windows, and immaculate parking lot to the reason I went there in the first place, the huge selection of vehicles, sets it apart. Anyone can put a variety of cars on a lot and hope the huge inventory impresses a customer, but what Imperial does every day to represent the Ford brand impresses me. When I am there just for an oil change, I can tell there is a routine to maintain standards. But I see it every visit: it's called consistency and that's a tough thing to deliver every day. Imperial's customer service is an example. Never have its reps missed a follow-up survey call just for an oil change. I feel like I know so many people in the dealership just because they are so friendly. Flagship Employees include most notably Jeff Nadim in Finance; Bob Fink in Sales; Donnie, Sean, and Justin in Service; and Mike Walsh, who sold me my first truck 2 years ago and still goes out of his way to say hello. He never forgets a customer! Imperial also has one of the hardest working individuals I have ever observed: Tim Patete in the car wash/detail shop. Rain or shine, he and his team are sweating it out taking care of customers. I so appreciate his work ethic that often I tip 10/20 so he and his crew can buy some iced coffees. This dealership is about leading by example and consistency, and delivering seamless customer experiences whether I am there for an oil change, buying a new vehicle, or just getting a car wash. I don't know the owner Kevin Meehan; however, I know a lot about him. His team speaks very highly of him. He "takes care" of his employees and customers. It's not too often that employees brag about their boss. It's clear that Kevin Meehan thinks, acts, and leads differently every day and defines the legacy he will want people to know him by. That does not happen often. I understand that he plays a huge role in community affairs, assists customers with hardships, holds fundraisers and events, and, I have even been told, provides assistance with purchases of new vehicles and gas cards for people that travel a lot for health reasons back and forth to doctor visits. He is nothing short of a Customer's Hero! There is a reason why this dealership lives up to the Ford Brand Name: IMPERIAL. Kevin's team follows in his footsteps: they see the value of taking care of their customers and community, and they live the pride they strive for every day. It clearly is a place of EXCELLENCE!

Joseph & Mary Mattero

25 de jul. de 2013

I just wanted you to know that my wife and I had the best (6 Star) shopping experience we have ever encountered. Your salesman (Dean Childs) and sales manager Michael DiMella helped make this so, as they are the most polite, courteous, and well trained Ford specialists. Your Ford showroom is most beautiful, and being music lovers ourselves, made our shopping delightful (the collection of music memorabilia is fantastic). I also want to give a special shout out to your financial officer Jeff Nadim. If it weren't for him, our purchase would have never happened. Talk about going above and beyond the call of duty! He is the reason my wife and I will praise Imperial Ford to all of our friends and family. Please give your team special thanks from us (including your Reconditioning Center). ITS WELL DESERVED . . .

nrussell

9 de jun. de 2013

Recently bought a 2011 Fusion from Imperial. The overall experience was very quick and easy. They took care of many details and made it moderately stress free. AND the car is still running two weeks later! I would recommend them!

denise

7 de jun. de 2013

My husband and I just bought a 2010 Lincoln MKT from John DiChristofero. It was a great car buying experience. John was wonderful to work with. He is knowledgeable, friendly, and helpful. I cant say enough about him. He is definitely an asset to Imperial. I am very happy with my new car.

Horse lover

7 de jun. de 2013

After having bought many new and used cars throughout the years, I am pleased to say that purchasing our new Ford Fusion Hybrid from Doug Hood was the most pleasant car buying experience for us. We felt comfortable with him the minute he introduced himself to us. Unlike other dealerships, within 10 minutes we were test driving the exact model Fusion we had researched. Without overwhelming us with the multitude of features on this car, he drove the car into Imperials comfortable heated room and demonstrated the car's basic features and soon we were on the road. He made sure both of us test drove the car and this process developed into a kind of contest as to who could get the better mileage. I won. From the first hand shake, then the ringing of the bell when we signed the papers to driving our car off the lot, Doug did everything he could to make our car purchase a most pleasant experience. Doug was most knowledgeable, polite, and friendly throughout the entire process. We have already told many of our friends about how happy we are with our new car and what a pleasure it was working with Doug Hood.

Jim

5 de jun. de 2013

I want to acknowledge the great experience I had with the Imperial staff that helped me purchase a new SUV. I ordered and have now taken delivery of a 2013 Ford Explorer. I particularly want to say how impressed I was with Mike Penner and Mike Kind. They made sure that I selected the right car and got the best deal. Ali Kahail helped me understand all the features and functions of the Explorer before I drove off the lot. They were all courteous, professional, and knowledgeable. I am looking forward to enjoying a positive experience in my ongoing relationship with Imperial. I will certainly recommend and refer friends and relatives to the Imperial Ford Sales team.

Tim M

4 de jun. de 2013

Please allow me to share my awesome experience at Imperial Ford solely due to the man who helped me buy a car: Mike Peters. I had returned to buy a 2nd car from him. In the summer, I bought my first and remembered how much I enjoyed how relaxed he was and interested in helping me find something that I really wanted. After I was involved in a motor vehicle collision and my car was totaled, I needed another one. My first instinct was to go back to Mike at Imperial Ford to look for another Fusion. However, because I had never dealt with another car salesperson or dealership, I figured it would be in my best interest to explore what else was out there. I did check out other cars and other models (some were definitely good and some were not). Honestly, the difference was in the people helping me buy the car (or "selling" it, depending on how you want to look at it). One guy knew nothing about the car I was test driving so was pretty useless. That guy continues to call me with "deals" in order to entice me to come back and buy the car. The 2nd salesperson I worked with didn't even hop in the car during the test drive so I was by myself; then he took me back to his desk where both he and his manager wanted to know what they could do to get that car in my driveway that day. Crazy pressure. Before I went back to Mike, I called his cell and told him what I would be interested in looking at. When I showed up to look at Fusions, he already had an AWESOME car set aside that suited my needs very well. I test drove it, fell in love, still looked at a few others, but saw that the car he chose was the best fit. He had really listened to me. Never once did I feel pressured to rush into buying. Even when I bought it, there were a few things to work out, and Mike was AMAZING in orchestrating these and making it a very easy process for me. What I loved about my experience with Mike was his relaxed manner and knowledge of his vehicles and what I wanted. It is for this reason that I have been telling those I know about my positive experience. My Facebook page totally compliments Mike Peters from Imperial Fordit tells other people to at least go talk to him to see what he can do. And, it is for this reason that I will go to Mike in the future to see how he can help my family's needs with vehicles. . . .

Joe L.

30 de abr. de 2013

I have been servicing my 2005 Ford Expedition at Imperial Ford for several years. Recently, with 125K on the odometer, I brought my vehicle in for some scheduled maintenance and to diagnose and rectify a few mechanical irregularities. As usual, Donnie H., Service Advisor, was excellent. He wrote up the scheduled maintenance and we reviewed the symptoms of the irregularities. He was attentive, professional and genuinely concerned with all of the details I presented. We discussed a few general options and I left knowing my vehicle was in good hands. Donnie kept me informed throughout the mechanical diagnosis process. We discussed the various specific options available and their associated costs. He offered his professional opinion and I agreed with and accepted his recommendations. The service work was completed on time and in an excellent manner. The service technicians did an outstanding job. I have logged 2,000 miles since the work was completed and I remain very satisfied. I hope to keep my vehicle for a few more years and I am pleased that is running well again. It was money very well spent. I highly recommend servicing your Ford at Imperial Ford.

E.A.Z.

9 de feb. de 2013

Buying our new Ford Fusion Hybrid from Doug Hood was one of the most pleasant car buying experiences we have ever had. We felt comfortable with Doug the minute he introduced himself to us. After listening to what kind of car we had in mind, within 15 minutes we were test driving the car around the roads of Mendon. Before the test drive, Doug drove the vehicle into a heated area where, without overwhelming us with the multitude of the car's components, he demonstrated the car's basic features and we were on our way. Doug was knowledgable, courteous and friendly, and did everything he could to put us into the exact model car and color combination we wanted. From the first hand shake, then the ringing of the bell when we signed the papers, to driving our new car off the lot, Doug did everything he could to make our car purchase a most pleasant experience. The dealership facility is upscale with two large, well equipped lounge areas featuring a huge tv, internet service, comfortable leather furniture, and snack area. The dealership's dominant decorative motif features genuine rock and roll memorabilia that would make any collector envious. Driving our super fuel efficient, beautiful, comfortable, quiet new car is such a pleasure. We have told friends about our great experience at Imperial Ford and about the wonderful service Doug Hood provided. When they ride in our vehicle, that experience speaks volumes for the car's qualities.

Andrew

2 de feb. de 2013

We just bought our second car from Doug Hood!! Imperial has a great selection, and amazing Customer Service. We will always recommend them.

LZ

16 de ene. de 2013

We were introduced to the C-Max, a car we never heard of before, by Doug Hood, which turned out to be a great fit for our needs. The C-Max is our first hybrid car, which meets and exceeds all our expectations! Doug was tremendously accommodating of our schedules, provided a wealth of useful and practical information about the C-Max, and spent incredible amounts of time with us. He allowed us to test drive several cars and drive them more than once, so that we could make a truly informed choice. Knowing one of our cars was inoperative, he accommodated us by loaning a car to drive for a day at his personal sacrifice which was tremendously helpful in making our decision. He answered all our questions directly, pointed out things that we would not have thought of, and in general was both entertaining and educating. All in all, this car shopping experience was one of the most productive we've had mainly because of Doug Hood's efforts going well beyond the call of! duty. After a late night at the showroom, Doug was generous enough to buy us dinner at the Miss Mendon Diner (which was delicious!). Doug is a great ambassador for Imperial Ford and we would definitely return to purchase another car in the future. Thank you Doug.

Pepper

16 de ene. de 2013

We recently had the best experience ever leasing a new Ford Edge Select from Imperial Ford. We worked with Steve Jionzo, salesman, and Mike Penner, general manager. Within two days, Imperial completed everything related to our trade in, new car, lease payments, finance, registration, and insurance. Colby Craig then set us up with all our dashboard electronics. To date, weve driven 2,866 miles and cannot be more appreciative. Our Edge is fantastic and the Imperial dealership even better. I especially like the heated seats, and my husband the backup camera and quietness. Mr. Penner told us his goal is for every one of his customers to be 100% satisfied. We are for sure! Thank you. And thank you, Mr. Meehan, for everything you do for our community.

MrsWilly68

2 de ene. de 2013

I had a great experience at Imperial buying my new car. They had several models to choose from with the feature and options I wanted. The whole process was very quick. I was really surprised at how quick. I was so happy that I recommended my sister-in-law check them out even though they are of a drive for her.