des8

14 de jul. de 2016

Our friend bought a used 2015 Infiniti a few days. She made the mistake of making sure there wasn't anything wrong with it. There were chips on the back and a dent on the side. She called Infiniti Headquarters and told her because it is a used car, they can do nothing but went through the checklist of everything should have received with the car. They forgot the car mats; so she decided to go back and asked if I would come.I went with her again, pulled up and they raced out to give her new ones. She asked for the sales manager and was told he was busy (which I found out later they said this to her every time she called AFTER she bought the car with CASH). She pointed out the problems and the sales guy told her to talk to the manager because there was nothing he could do.We follow right behind the salesman (who turns to face the sales manager) where he tells the sales manager my friend's issues, he then said, 'I don't care, where is she?' The salesman looked at him strange because I am right behind the sales manager at this point. The salesman says my friend is outside because she went to bathroom, which I didn't realize due to the OUTRAGEOUS remark the sales manager made. The sales manager stormed off. My friend comes back and I told her the story, after 15 minutes, the sales manager comes over and doesn't greet us, just asks about the xxxx car mats. My friend demanded that he fix the other issues. He didn't hold the door open for us just walked out and said 'What are you talking about?' She shows him both issues and at first acts like they are nothing, that he can barely see them, which was the most condescending gesture I have ever seen with my own two eyes. She then demanded he fix them, in which he told her all used cars have scratches, dents and issues. She started getting really mad, so I said, 'The issue here is, she paid for this car with $33,000 CASH, couldn't...' The salesman interrupts me and says I have customers who pay cash. In which I responded, well I know plenty of wealthy people and they don't. He then continues by saying to her, "I gave you car mats for free!' I said, 'She's not happy and she's your customer, shouldn't you...' Interrupts me again by saying, 'You're not my customer, I don't care what you think!' I told him, 'Stop interrupting me and I'll never buy car from Infiniti' He then started telling my friend that he will have someone take care of it now. I then asked him 'Where are the women sales people, because I haven't seen ONE YET!' He stormed off again. The salesman with the car mats took the car back to service to buff and fix the issues. After all the customers left, the salesman brought the car back and it looked just the same. He left the window down and it was raining and blatantly repeated, 'There's nothing else we are going to do' My friend continued to argue and I told her to move on and NEVER BUY AN INFINITI AGAIN, especially when you have $33,000 CASH.I've never been so insulted in my entire life and it wasn't even my problem. I was there for my friend and he treated me like I was a nothing and a nobody. I will make sure to tell everyone and anyone about how disrespectful these people were to my friend and I. Definitely will be posting all over the internet until these people set it right for my friend.

Don

19 de oct. de 2015

Returning customer at Infiniti of Columbus. Moved back to Columbus from New York City and needed a car. Worked with this dealership a few years ago on a G37 and didn't hesitate to contact him to see what deals were available this time. Everyone here is extremely helpful and they gave me an unbeatable package on a new Q50. After shopping around dealerships in NYC and Ohio, I decided to come back to Radu Antal and Infiniti of Columbus. Honest and always a pleasure to deal with. Look for Radu. Highly recommended.

Anne Thomson

10 de ago. de 2015

I recently bought my second Infiniti, both purchased with the help of Steve Graham. Steve is the kind of person with whom i like to do business. Cut to the chase and not overbearing or offensive. I brought my other Infiniti in, traded it for a newer model and was out the door in a few hours. My personality does not usually mesh well with that of people in the car industry. I know what I like and want, and I know what I am willing to pay for it. Steve knows that too, so the process is always pleasant. I would recommend that you visit Infiniti and ask for Steve if you are looking for a car, new or used. He even bought me breakfast, and I kept his change. And he is not getting it back.

Al

23 de mar. de 2015

I'm delighted with my G37XS and very grateful for the great treatment we got from Andy, his Sales Team,Marc, and the Service Dept. This is the 7th Infiniti my wife and I have purchased in the past 10 years. While it's true that we love the Infiniti brand, it has more to do with your great team of people. Thanks much, Al

jrbchi

13 de ene. de 2015

I went to purchase a used BMW X5 from this dealership based on their reputation. As a luxury brand dealer, I felt comfortable to get the best service. Initially, the service was exceptional and the individual I worked with was great, was concerned with what I wanted and getting me the deal I wanted. When I took ownership of the car, I noticed that an item (cargo shade) that was listed on the sticker and on the Cars.com listing was not in the vehicle. I contacted the dealership and was told it was sold "as is". When I expressed that it was not advertised as such, they didn't even respond. If you want to purchase a new Infinity, this is probably a good place to go. If you're buying a used vehicle, make sure you do an inspection as they do not pride themselves on that.

new inifiti lover

14 de oct. de 2014

I had a good experience at this dealership. I setup and appointment online, and the car was ready for me when I arrived. I was able to take it for a spin, without the salesman which was important to me. I drove an '11 Infiniti G25X which was in great shape but a few minor interior items were worn and the paint was pealing on the console box. I told them about that, and they looked at, and when I agreed to purchase it, they went ahead and repaired everything - covered it under the car's warranty. I felt taken care of, and when those replacements were taking too long, they offered a loaner car that day which allowed me to take my daughter home. They called me back within an hour to pick it up. All in all, a good experience.

sjones6

16 de abr. de 2014

I was very displeased with Infiniti of Columbus. This is going to be a long review however you should READ BEFORE YOU SHOP HERE. I bought a used 09 Volkswagen Jetta from them a few months ago. I test drove the car in the rain and liked everything about the car. I asked if it had a keyless entry remote and an owners manual and they stated that it did and were inside in a closet in the building. They let me use the valet key for the test drive and the owners manual was not inside the glove box...so I trusted them that they were telling the truth. I went home and sat on the decision and them made an offer two days later. After I sent an offer they kept calling me asking if I would pay more and I said "No, I want to stay under this price, take it or leave it." Finally they accepted my offer after calling me 4 times. I signed the paper work and was ready to get the keys and title and asked them if I could have the remote and owner's manual. They stated they did not have either. I was not happy but said okay, that is fine I will just buy them offline. I then went out to the car and drove home. I noticed on the windshield it was SCRATCHED all across the shield from the windshield wipers. I understand that I bought the car as is, but I never saw it during the test drive because it was pouring rain the entire time and I thought it was from bugs being smeared on my drive home. I NEVER thought a dealer would sell a car like this. Well I decided to buy a new windshield because I knew they would not fix it since I bought it AS IS. It gets worse.....One of the tires had a plug in NO JOKE the wall of the tire. You are NEVER to put a plug in the wall of a tire because it can blow out! So I had to purchase a new tire. Which good thing I did because the previous owner drove on a flat for a long time and ruined the belts in the tire. Then to top it all off I now have an oil leak. When they received the car they changed the oil and never tightened the filter up enough apparently and I thought that was the issue so I changed the oil and filter just to be certain it was okay. Well it appears that the filter housing has a crack in it. The car is only a 2009 and I have had it since December spent $550 dollars on and it is only April. These problems are not Volkswagens fault but Infiniti of Columbus, they should have fixed the problems before it ever was placed on the used lot. I suggest you just take your business elsewhere, they are liars, scammers, and not easy to work with. I could go on and on. BE SMART & SHOP ELSE WHERE!

sjones6321

16 de abr. de 2014

I was very displeased with Infiniti of Columbus. This is going to be a long review however you should READ BEFORE YOU SHOP HERE. I bought a used 09 Volkswagen Jetta from them a few months ago. I test drove the car in the rain and liked everything about the car. I asked if it had a keyless entry remote and an owners manual and they stated that it did and were inside in a closet in the building. They let me use the valet key for the test drive and the owners manual was not inside the glove box...so I trusted them that they were telling the truth. I went home and sat on the decision and them made an offer two days later. After I sent an offer they kept calling me asking if I would pay more and I said "No, I want to stay under this price, take it or leave it." Finally they accepted my offer after calling me 4 times. I signed the paper work and was ready to get the keys and title and asked them if I could have the remote and owner's manual. They stated they did not have either. I was not happy but said okay, that is fine I will just buy them offline. I then went out to the car and drove home. I noticed on the windshield it was SCRATCHED all across the shield from the windshield wipers. I understand that I bought the car as is, but I never saw it during the test drive because it was pouring rain the entire time and I thought it was from bugs being smeared on my drive home. I NEVER thought a dealer would sell a car like this. Well I decided to buy a new windshield because I knew they would not fix it since I bought it AS IS. It gets worse.....One of the tires had a plug in NO JOKE the wall of the tire. You are NEVER to put a plug in the wall of a tire because it can blow out! So I had to purchase a new tire. Which good thing I did because the previous owner drove on a flat for a long time and ruined the belts in the tire. Then to top it all off I now have an oil leak. When they received the car they changed the oil and never tightened the filter up enough apparently and I thought that was the issue so I changed the oil and filter just to be certain it was okay. Well it appears that the filter housing has a crack in it. The car is only a 2009 and I have had it since December spent $550 dollars on and it is only April. These problems are not Volkswagens fault but Infiniti of Columbus, they should have fixed the problems before it ever was placed on the used lot. I suggest you just take your business elsewhere, they are liars, scammers, and not easy to work with. I could go on and on. BE SMART & SHOP ELSE WHERE!

New Infiniti fan

9 de mar. de 2014

I recently purchase a car from Infiniti of Columbus and I was really impressed with the overall experience. The sales team was excellent and the process was painless. My sales agent had multiple cars waiting for me to test drive and was very patient with my buying decision.

Manohar

3 de mar. de 2014

I bought a used car from this dealer and can gladly say that this was the best buying experience I ever had. I found the car on cars.com and contacted the dealer. I was referred to the salesman Josh. Josh was very polite and answered all my questions very patiently. Most of the dealing was done over the phone. Unlike other dealers where they are very aggressive and try to pressure you, here I never felt any pressure.

Brian Kelly

11 de feb. de 2014

I was referred to Steve Graham last summer. After we talked on the phone a few times, I finally made my way to the dealership to meet Steve. He took the time to talk with me about the Infiniti product line and all that it has to offer. I recently purchased a G35X sedan. The car is fantastic. Steve made the buying experience even better. He has a thorough knowledge of the product and most importantly, acts as a consultant throughout the process. There was no pressure at all by Steve. I have purchased a great car, but most importantly felt like I gained a new friend in the process. I would highly recommend Steve Graham to anyone that wants the best car buying experience possible. The Infiniti product line will not disappoint. Once you test drive, you will want to own one.

Kevin Van Dyke

7 de feb. de 2014

I went to Infiniti of Columbus looking to buy a lightly used G37x. The sales representative i worked with, Josh Rich, was incredible. I couldn't believe all of the little details he knew about the car and all of the cool tricks he showed me with the technology inside the car. I test drove 2 different G's and settled on the one that was less expensive (happily with no grief or pressure from Josh). I've had bad car buying experiences in the past and heard many horror stories about other dealerships, but the level of quality and professionalism at Infiniti of Columbus is unbeatable. As for my G, i couldn't be happier. After trading in my Mustang the luxury in the G is pleasantly overwhelming. When i mashed the pedal for the first time i knew this was the car for me. A Nissan 370z dressed up as a luxury car?! SIGN ME UP! Furthermore, you can't beat the AWD of the G37x on these wintery Ohio roads.

Josh

30 de ene. de 2014

I just purchased an "Infiniti Certified" QX56 from Infiniti of Columbus and the experience was great. We initially visited the dealership a couple weeks prior and had test driven a JX but realized that we really needed a larger vehicle. After further online research, our family had decided we like the size and style of the QX. The dealership had several to choose from and they actually had a very low mileage unit on the lot that we ultimately purchased. We couldn't be happier. Drew Baker was our professional sales consultant and was absolutely wonderful to work with before, during and after driving the vehicle off the lot. He was always professional and was always dedicated to our needs. He proficiently handled all of our concerns. I highly recommend Infiniti of Columbus and "Drew and his Crew" are great!

GSC PAR

17 de ago. de 2013

I recently purchased a vehicle from this dealer. Great facilities, knowledgeable sales people. I felt no pressure. Steve Graham was my salesman and he treated me like I was a longtime customer even though it was my first time there. Best experience I have had buying a car.

gscpar

17 de ago. de 2013

Steve Graham was great. He listened to my needs and found a car not only in my price range but it was what I wanted. The friendliness of all of the staff was excellent all the way to the finance man. They cleaned the car and explained all the options. Steve programmed everything down to the clock. This was the best car buying experience I have ever had. Thanks Infiniti of Columbus.....................I highly recommend them.G. Steve Curl

Marie

27 de jun. de 2013

I was looking for a Mustang when I got the email that Infinity had a used one. My experience from first email contact, to test drive, to purchase was a very pleasant experience. I let the salesman know that I was still searching for my "dream" car and would not be purchasing the day I went in for my test drive. His response was "no problem". I appreciatied the fact that it was very low pressure and the additional information I was given in regards to pricing, interest rates, and payments was done in an FYI manner. I liked the relaxed atmosphere and would not hesistate to recommend them as a place to go for a new or used vehicle purchase.

blablabla

19 de mar. de 2013

This is an update from my previous review. After now owning the Volvo for just shy of four weeks, the AM part of the radio is no longer working and one of the reaer back up sensors has a mind of its own. Again, I will restate that this Volvo had just over 80,000 miles on it and was NOT offered with any sort of warranty. However, given that I have now had three issues with it in under a month (had to replace all spark plugs, the ignition coil and one daytime running light to the tune of $389) and am now having these subsequent problems....all with ZERO support offered by Infiniti of Columbus (I had the engine work done by an independent auto shop...something I'm sure the mechanics at the dealership could've figured out). I will also restate that it is entirely possible that they are technically in the right in not offering me any support since there was no warranty offered. However, I would not recommend purchasing any pre-owned vehicle from this dealership that has higher mileage or is otherwise out of warranty.

blablabla

13 de mar. de 2013

I purchased a pre-owned Volvo from Infiniti. The buying expereince was easy...most correspondance was handled via e-mail, negotiations were easy and fair and it took under 45 minutes for me to walk in, do the paperwork and walk out. The downside came three weeks after I purchased the Volvo. The 'check engine' light came on and I noticed a 'pulse' in the engine. I called Infiniti...the vehicle was out of warranty (81,000 miles at time of purchase) but I thought since it had been less than 30 days that they might want to do something for me. No such luck. So three weeks after ownership (the temp tags are still on it!) I get to take it to a mechanic and have them replace the coils and plugs to the tune of $380. It's very plausible that they are technically in the right but I'm still disappointed in the lack of support. But, like I said, the buying experience was easy.

Roy W. Roberts

14 de nov. de 2012

GREAT EXPERIENCE, NICE AND POLITE SALESMAN,WAS VERY HELPFUL, THIS WAS MY SECOND SUVPURCHASE AT THIS DEALERSHIP

Buckeye Fan

25 de sep. de 2012

I have purchased many used cars over the years and would rate this purchase one of the best. Very friendly and helpful staff in all phases. I would highly recommend everyone to give them a try....you will enjoy your experience as I did. Best price for my money and was worth the travel too.

Sporty G35 Sedan

13 de sep. de 2012

I bought a car from this dealership in 2005 my first G35 the dream car. I walked in explained what I wanted for my trade in the dealer gave me the keys and said come back in about an hour. I went back he had the price I wanted the years and the rate ready for me to sign. I enjoyed my visit and when I get another Infiniti I will go there first.

thikku

3 de mar. de 2011

We felt absolutely no pressure at this dealership. Radu was the sales consultant who came out to help us. He was very friendly and professional. We were upfront with Radu that we planned on checking out Lexus as well. We went out for a test drive and then sat down to go over car specifics and pricing. My husband and I were sure that we were going to overpay, because we don't like to haggle. We knew from the Kelley Blue Book site what would be a fair price for the car. We ended up getting a price better than the Blue Book price. This was without any haggling on our part. Tom in financing also went out of his way to get a rate better than the low rate our bank was offering. I must say that I would definitely recommend Infiniti of Columbus and Radu. By the way, it was not our intention to buy a car that day, but because we felt so comfortable working with Radu and because we liked the EX35, we didn't want to deal with any other salesman or dealership.

ruby 6028

31 de jul. de 2010

Steve is a very dedicated salesman. He stayed hours after his scheduled time to take care of me and explain all of the functions on my new Infiniti. Tom in financing was very personable and a pleasure to deal with. There was no pressure at this dealership to buy a car, they let the quality of the Infiniti sell itself.