Kathryn Bungarden

27 de ago. de 2021

This is the worst dealership / service center we have ever dealt with. DO NOT GO HERE unless you want to deal with people like Josh who go back on the diagnoses of your vehicle and not take responsibility for returning your car to you with additional issues that were not there before. It is deceitful. When asking again about the original diagnoses of the car from the dealership, Josh then says that may still not rectify the issues we had with the car. But none the less, he still tells me to buy a piece for the car that they are trying to sell for $1300+ and can be found for $900 from the Infinity factory. Additionally when being transferred to the parts department and tried to speak with someone by the name of Mike/Michael, I was put on hold without warning and even hung up on. This place is unacceptable. After being frustrated about car issues and looking for help and guidance and being met with attitude and feeling like I am an inconvenience. I would recommend anyone to go to Infinity of Scottsdale over this please. There is a slight increase in labor costs but the level of service you are met with off the back and the willingness to work with you makes it well worth it. Additionally, they are currently offering 15% off labor and parts. Please think twice before going here.

Shelby H

5 de ene. de 2021

Crystal is your go-to woman! Super knowledgeable, patient, and personable. Made the process so easy for my friend. I recommend visiting this location!

Allen Hamel

31 de ene. de 2021

A fairly pleasant experience. Not a lot of haggling. I would give them a 4.5 out of 5, as far as car buying experiences go.

Kit Donley

16 de sep. de 2020

Great buying experience......honest and friendly....can't ask for more!!

Emanuel Cruz

4 de sep. de 2020

Service is amazing! Chad helped take care of my vehicle, would definitely recommend him as a service advisor!