Chip

10 de mar. de 2015

Thank you Nathan Phillips and Alecia Cooper for going way above and beyond the call of duty. It was a curious service issue and you took the high road and volunteered to solve it and did so without fanfare. Great service, my thanks and highest of recommendations.

Igloochic

25 de nov. de 2014

We went in after finding a late market used vehicle there online. We offered full internet price paid with a credit card. (So we can just pay off the card later as we were in a hurry). They wanted to charge a 3% fee for the card. We debated in the standard bs way you do with dealers and they finally agreed (via text approval from the owner) that we would pay their full price with no up charge for the cc. Spent an hour doing bs paperwork and had keys in hand. The sales manager came out and said that the owner had called and we could only charge ten grand on the card and the balance had to pay the fee on (that he previously said was not going to be charged). We had shook hands on a deal and at the last second they reneged on it. I've been a banker for 20 years and while I've seen slimy from dealers...this was the worst. Typically when they shake hands on a deal they Honor it. Not so much with these guys. It was a stupid 250 ish bs ploy and they thought we would fall for it. We wasted an hour on these guys. Don't be as stupid as us please!!!!! We won't go back. I hate a man or woman who's handshake on a deal is a lie.

Trent L

6 de nov. de 2013

Had a great experience - I was treated very well and got an incredibly fair deal. I would recommend this dealership to anyone.

Aaron F

1 de ago. de 2013

I would love to know what those rating five-star are doing to get treated so honestly and without the pushiness. Every business has a bad day, but Infiniti of Tacoma has had three with me...three strikes and you're out. Let's face it. We pay a 50% plus premium for a Nissan so we get nicer trim and so we don't have to deal with plaid-jacketed used car salespeople. At least that's what I thought until dealing with Infiniti of Tacoma at Fife. I had three separate dishonest transactions with this dealer until I finally figured it out. The first was when I bought the car in the first place. After test driving a G37 I'd been drooling over for a year, we got to a pretty good deal. On paper. Then the salesperson did the old gotta check with the boss trick. I figured, no problem, I'm not buying from Harvey Goodtimes here. But when he returned, he "discovered" a problem with the VIN and the price magically rose several thousand dollars. I should have walked away then, and almost did, but was in love with the car and let myself got suckered. I've been a fan of this dealer's service department for some time. Then, when I had a major routine service the cost seemed very high. So I called around and found that they were planning to overcharge me by several hundred dollars. They explained that they "assumed" I had wanted the "premium" service that included a couple additional filters. I figured it was an honest effort, chose the lower level of service and moved on. Now, I call to schedule a routine oil change and am quoted $240 for oil, rotate and balance. I called Kuni in Lynnwood and am getting the same service for 50 bucks. It is unbelievable to me that a premium brand would resort to these tactics. Yes, if you drive a high-end vehicle you expect to pay more. But you also expect to be treated professionally and honestly, and not have to keep one hand on your wallet at all times in the showroom.

Kerv H

30 de abr. de 2013

Everyone was very friendly, courteous and made us feel at ease. I would recommend this dealer to anyone in the market to buy a car.

Robert E

26 de abr. de 2013

The cost of owning a luxury performance car like my G37xS is a bit greater than owning its cousin, the Altima 3.5 SE that I traded in for it, but I can't be happier with the amenities, the power and the handling that my G37 has. What completes the package is the dealership. My service technician, Alex, was friendly, professional, and knowledgeable, and did exactly what she said she was going to do. I certainly can't ask for more than that. To top it off, the facility is spotless and the salespeople are friendly without being pushy. It is a truly unique experience. I am not only a satisfied customer, I am impressed. Thank you.

James G

25 de abr. de 2013

Infiniti of Fife is highly recommended. They have a great team and excellent customer service!,,,,,,,

Unsatisfied non customer

24 de abr. de 2013

I have been working with a salesman named Jack to get an F350 from this dealership for about 3 weeks now. I set an appointment to come do the paperwork and purchase the truck, and on the way he calls me to tell me "Don't waste your time coming down, we sold the truck." Seriously? Not to mention trying to get to the payment I wanted was like pulling teeth. I would not recommend anyone buying from this dealership. Mainly because they could sell the vehicle out from under you before you get there! Totally unprofessional in all aspects of the sales process. definitely gives this dealership a bad name. I would avoid them if you can.

Thomas F

23 de abr. de 2013

Great service, quick to get me in before scheduled appointment and out the door with freshly cleaned car within promised timeline.

Bob Hensen

9 de abr. de 2013

We were treated very professionally and courteously.

adam g

4 de abr. de 2013

Alex was my service consultant and she was the epitome of professionalism. I have only had a couple of reasons to visit Infiniti of Fife b ut all my dealings with them have been exemplary!

daniel e

2 de abr. de 2013

Took care of the issue and kept consistent communication.

Michael In So-Cal

1 de mar. de 2013

I was very pleased by the service and professionalism of the sales team at Infiniti of Tacoma. As an out of state buyer the sale took more work than the standard in state sale would, yet through all my questions and throughout negotiating the sale the team was extremely professional, prompt, detailed, and fair. I am looking forward to enjoying my QX56 for years to come. My thanks go out to Yung, Dennis, Eric, and Joe for getting me everything I requested and for doing it right and Infiniti of Tacoma in Fife!

BobOB

1 de dic. de 2012

My wife and I have purchased many new vehicles over our 30 year marriage and I wanted to share the experience we had with this dealership. I had researched the new JX35 before it was released to dealerships. I stopped by the dealership one afternoon and met Dennis. He didn't have any literature on the vehicle yet, but shared what he knew and had the sales manager show me the order slips for their first delivery. Neither ever pressured me to buy the car. A couple weeks later, the JX arrived and I got a call from Dennis inviting me for a test drive. My wife and I test drove two versions of the car and decided after all our research on competitive models, we felt that this was the car we wanted. Since the model color and options we wanted wasn't available the sales manager located one on the east coast. They ordered it for us and paid for it to be shipped to Fife. We traded in two vehicles and received fair trade in values for both. Since our car wouldn't arrive for some time, they provided us with a new QX loaner for several weeks, followed by an FX. When our car arrived, Dennis and staff spent 3 hours going over all the vehicle details and made sure everything was working perfect and also set up the Infiniti Connection (a nice feature!). Over all, there were never games played regarding the sale. We got a very good price considering the vehicle was new and in demand. Since we've purchased the vehicle, it has been in twice for service and follow-up recalls (minor). We received a loaner (Infiniti provides one for service that is going to be more than an hour). It is nice when you are waiting to have good coffee selections and a full line of refreshments. The customer service was better than expected. I know some people have issues with dealerships, but we found being up front with the Infiniti staff that they reciprocated and took great care of us.

BobOB1974

8 de oct. de 2012

When the JX35 was first advertised, I stopped by Infiniti of Tacoma at Fife to get more information. Dennis met me and shared with me what he knew about the car, which they had not received yet. Sales Manager Scott Griffith showed me what they had coming and explained the descrepencies that I noticed in the brochour. A couple weeks later, Dennis called me to let me know they had received their first round of JX vehicles. My wife and I stopped by and test drove two different versions. Since they didn't have what we wanted, Scott spent quite a bit of time locating what we wanted. Snce the vehicle was slated for a dealership in New Hampshire, Scott made arrangements with that dealership and had the car sent to Tacoma. We were offered a very fair no-haggle price, were able to add a few accessories at dealer cost, and they paid the shipping. We traded in two vehicles and received what we expected. Since the vehicle was going to be delayed, they gave us a new fully loaded QX for six weeks, folowed by a new FX until our vehicle arrived. Financing was straight forward and over all, we felt like we got a great deal.The was never any pressure and it was almost too easy to buy a luxury car. The finance manager assisted with the paperwork, and also arranged to have our rebate from the Armada trade-in's extended warranty sent to us. The only negative was that they did not sell the Infiniti extended warranty. They offered a third party. We purchased the Infiniti warranty out of state at a significant savings.Our first service was fantastic and we received a new loaner for the day. The service department was excellent.

Bodhi

22 de sep. de 2012

I'd been in email negotiations with a rep for two weeks and have planned to drive from Seattle to the dealership to view/test drive a vehicle. The rep (Joe) told me he would call if the vehicle sold before our arranged time to meet. When I called them - yes, I called them - I was told the vehicle was sold the day before. No call to me, and no real follow-on help, either. An unfortunate experience.

DAG45

26 de ago. de 2012

My son and I arrived at our appointment to finalized the deal on a car and to our surprise, the sales person told us they sold the car to someone else 3 hours earlier. Funny how never got a call and how they asked us to show up at a specific time just to pull a dishonest scheme. Terrible business practice and unethical.

Desiree

30 de jul. de 2012

I had a great experience buying my Denali from Infiniti of Tacoma. I have been searching for the "perfect" one for about 3 months, came across one they had on their lot and immediately went down there to test drive it. Mark was amazing and let me take the vehicle home to ensure the family approved :) The next day I was ready to purchase, and everyone was very helpful and pleasant to work with! Thank you Mark, Elaina, and Chuck for making my car buying experience amazing!

Snyd212

21 de ene. de 2012

We had been looking for a while. Found a good deal here and was treated well. Thanks

Wanted a new car

15 de ago. de 2011

I liked a used MB there. I emailed them and stated that I will be going there to test drive on Saturday morning, and to let me know if the car sells before then. I get an email Friday saying that they are waiting for me. Saturday I drive from Bothell (50 miles) to be told "Oh, the car was sold last night, sorry". I test drove a couple of other cars, was interested in another MB "C class", but they wouldn't lower the price. Sales person was good, but he "Can't make decisions and has to talk to manager" and, "Manager thinks he can sell the car without lowering the price". Never ever going there again. Oh, and I made sure everyone I know will not go there.

Bentley

22 de jun. de 2011

My purchase experience at Infinity of Tacoma at Fife was excellent. I got hte car I wanted at the price I wanted and everything went smoothly and quickly. The entire staff was a pleasure to work with. Very respectful and kind. They even followed up with me after the sale to make sure that everything is still well. Wherever you are coming from and whether looking for new or used definitively visit this dealership :).

Happy QXer

13 de abr. de 2011

We bought a 2003 G35 sedan approximately 4 years ago. We loved everything about it, the performance, the look and the reliability, but with our growing family we needed something that was bigger and more family oriented. After much debate about what kind of vehicle to purchase it had been decided that what we wanted and what we could afford were 2 very different things. We wanted to purchase a QX 56 however our budget would not allow us such luxuries the other problem we were having was the fact that we had over $7,000 in negative equity that we owed on our G35. We had decided to put some feelers out in the market and see what was out there and see if we could not pay off some of our negative equity in the mean time. Fast forward about 6 months of talking to well over 15 different dealerships of varying manufactures and still having no luck of finding a QX that we could afford, we found ourselves settling on the unfortunate reality that the only bigger vehicle that we could afford was a minivan. Still determined not to compromise we continued to look both for QXs and minivans. We found ourselves at the local Infiniti of Tacoma at Fife dealership for a recall on our G35 sedan. We decided to take a look at the showroom and the QX that would never be. We were approached by Eric Brillhart, a very friendly and knowledgeable new car sales consultant. After several minutes of conversation we shared our dilemma of what we wanted and what we could afford. When we informed him we could not afford a new car I was shocked that he didnt blow us of, instead he gave us a business card and took our wish list and told us he would see what he could do. About a month later and several more disappointing experiences with other dealerships, it seemed we would be stuck with this G35 forever and to make matters worse my husband had just received PCS orders to Fort Drum, New York. Now more than ever we needed a different vehicle and now more than ever did a QX 56 seem like the right vehicle for us, not only was it big enough to meet our growing familys needs it also had something that 14 feet of snow would require AWD/4WD. I frantically started calling dealerships and looking at other options for SUVs because a minivan just wasnt going to work any longer and a QX was still just a fantasy with our budget and $7,000 in negative equity on our trade in.I got a call from Eric, he had something. A QX 56, and it had everything on my wish list. So we started talking, I told him about the negative equity and our price range. Eric said give him a few and he will see what he could do. About 30 minutes later I got a call back. Not only did Eric have a QX it had EVERYTHING I wanted and they would take our trade in for full value of what we still owed on it. SOLD!!! The following afternoon we were down at the dealership, filling out the paperwork for our QX56. We left the dealership with EXACTLY what we wanted with no compromises and we also no longer had $7,000 negative equity looming over our heads. This alone would be enough for a VERY happy ending and another happily satisfied customer, but this is just scratching the surface of the kind of service and experience that we have had at Infiniti of Tacoma at Fife.Now this next not only sets Infiniti of Tacoma at Fife apart from every other dealership we have ever had an experience with, it sets it in a class all of its own. Over the course of the first 60 days that we owned our vehicle as luck would have it 3 separate sensors had gone out, as is par for the course for an older vehicle. We had every intentions of fixing the problems ourselves. Vic Kirilenko, General Manager and Heather Kendall, Service Adviser have gone above and beyond any idea of good customer service, not only did they fix all 3 problems free of charge, they made us feel welcome and appreciated as a customer. Never in all my experiences with other dealerships have I experienced such amazing customer service. They had no obligation to fix even one of the problems let alone all 3 of them, we didnt buy a warranty, we bought as is and still they stood behind the vehicle that they had sold to us. Infiniti of Tacoma at Fife, Vic, Heather and Eric has become a special part of our family, a part of our family that we would be proud to recommend to others. Their dedication and commitment to us has meant the world to me. You know that customer service and loyalty is more important to them then their bottom line, and that is refreshing, through this last year of trying to buy a car we have either visited or talked on the phone with more than 20 dealers and I can tell you for a fact that there is not another dealership within 80 miles of us that can even begin to touch the kind of service and experience that we had at Infiniti of Tacoma at Fife. The next time we need a vehicle we will definitely be coming back to Infiniti of Tacoma at Fife even if it means we have to fly back from the east coast to buy.