DanMcHoops

13 de sep. de 2016

Stephen, Gerry and Jon were amazing! They listened to our needs / requirements and they didn't push us to buy a car we didn't want. Instead, they told us to give them a few days and we will find you the car that you want...and they did!!! I've dealt with many dealerships in Fairfield County and your team in Danbury is exceptional!! Thank you. Dan and Lory

Pixillated

30 de ago. de 2016

Aaron Whitlock is the best! I really appreciate the time he spent with me going over all the technology included in the 2016 Malibu. I know if I have any questions or concerns, I can turn to him for help. I would definitely recommend Aaron and Ingersoll Auto to anyone looking to purchase/lease a vehicle.

Stephanie

19 de ago. de 2016

They were fantastic!!!! They kept me well informed and gave me a great loaner car while repairing mine.

RobertBG

16 de ago. de 2016

Very friendly associates. Pape worked really hard to find what I wanted at the price I wanted.

Robert Virgilio

13 de ago. de 2016

The salesman Charlie Toussant is tops he is a no pressure salesman that works with you to get into a vehicle you can afford.I will suggest you go to infers ok first because customer comes very pleasurable experience.Thank you to infers ok of danbury

RonW, Retired

1 de ago. de 2016

Everything went very smooth. The team could not have been any nicer or work harder to make sure my experience was a good one. From the receptionist to the salesperson and everyone else all the way to me driving out of the dealership.

Tammy K. Firmbach

14 de jun. de 2016

From the moment I arrived I was warmly greeted and immediately taken care of. Mike is wonderful. He explained what was going to be done. And even noted there was a new recall on my vehicle that had just come out the day before my visit. My daughter and I waited in the lounge area and had a delicious cup of coffee. Mike came and got us when we were done. Explained the recall was not necessary because we had the right trailer hitch installed. And we were on our way! I drive almost 2 hours from Kingston, NY for my 2015 Chevrolet Colorado to be serviced. Even if it's only an oil change. I feel valued and appreciated by the Service Dept. I wouldn't go anywhere else!!

Kbmoore

4 de jun. de 2016

This is the third vehicle we have bought from Ingersoll (2 new and 1 CPO) and every time the experience has been great. We have always worked with Bob Laber who has been great and doesn't put a lot of pressure on us. Originally I was only looking at the Ford F150 and Toyota Tundra but started thinking about the dealers and where I have had great experiences so decided to look at the GMC as well. I would say that the dealership is the primary reason I ended up buying the GMC over the Ford.

BDSG

14 de may. de 2016

We just got our 3rd vehicle from Ingersoll. Just like potatoe chips - you can't have just one! Husband's company car and my 2 leased vehicles and probably my son's future vehicle when he can drive. Great dealership, courteous, helpful, accommodating no pressure sales staff - comfortable showroom - excellent follow-up car care - wide selection of vehicles to choose from. We will continue to send friends and family to Ingersoll.

Jesse James

5 de may. de 2016

great teamwork from intro to completion of transaction

Bill C.

12 de abr. de 2016

I have purchased several cars over the past 6 years from Ingersoll Auto of Danbury. The customer experience is the best and I will never entertain doing business with any other auto dealer. From the moment I walk in the door I am treated as if I were the best customer they ever had. The service is great and the purchase is always and excellent value.

Mike

5 de abr. de 2016

We do not regret we made this hour long trip. It was the most pleasant, comfortable and rewarding car purchase experience in our life. Moreover, it was a joyful experience for the entire family including kids. We felt very much like at home. All our request and wishes were addressed and fulfilled to the possible extent. We want to express special gratitude to Mr. David Bruckenthal, the sales representative, whose exceptional professionalism and caring attitude made our day. In his own words he made us 'the happy owners of Cadillac'.

50th Anniversary Edition Corvette

19 de mar. de 2016

I always wanted a Corvette. My wife and son bought me a used one recently. The service department did a great job of checking it out and making recommendations for future service. I highly recommend Ingersoll. Thanks so much.

Ken Gills

20 de feb. de 2016

Don and your team in service are incredible to work with and made the entire experience positive and uncomplicated. Quick call back for scheduling, immaculate loaner vehicle, and more than all of that, everyone had a smile on their like they actually enjoy working there. I will not buy another car from anyone else but you. I have met and spoken with Mr. Ingersoll and you can tell his team has such loyalty to him and their customers - absolutely incredible!! Thank you and Semper Fi!! Ken Gills

Laura Barbagallo

17 de feb. de 2016

This was the second time I have used your dealership. Monte was great to deal with as well as Jerry in finance. Always bring the car back to you for oil changes and service. Ingersoll is tops in my book!!!

Val

14 de feb. de 2016

We came in just looking and were so impressed with the dealership and the sales people we walked out with a car. No pressure, just a lot of information and a great deal! Would definitely recommend this dealer.

T. Firmbach

11 de feb. de 2016

I live in Kingston, NY and I drive an hour and 45 minutes for service at Ingersoll Auto of Danbury. That right there tells you how great the Service Dept. is From calling to make an appt. or speaking with the Parts Dept. I am greeted warmly and given clear and concise information. The moment I arrive and drive into the service area there is an attendant right there to get me started. The Service Advisor's I have dealt with are so very knowledgeable and let me know exactly what I should expect. They give me an approximate time and make it clear what is going to be done. Then they walk me to the Waiting area which is more like a cafe. There is always fresh coffee with real ceramic coffee mugs or bottled water! Most days there are complimentary donuts or cookies. And there is also a vending machine if you prefer a snack. If you are lucky enough to be there on a Saturday you might even get free pizza!!! And to top it off...you get a free car wash!!! I am loyal to Ingersoll Auto of Danbuy because their employees are loyal to me!

Jerry L

3 de feb. de 2016

The process was extremely easy, fast and pleasant!

adrian algibes

10 de ene. de 2016

Thank you so much to give me the opportunity... to own my ss yesterday.. you guys are great people!!! especially making deals... my good friend monte.!!! thank you to share your stories. about muscle cars and be very helpful to get my SS ... my next car I will get it in INGERSOLL AUTO OF DANBURY !!!!!!!!

Christopher

16 de dic. de 2015

We always receive outstanding service from from Nate at Ingersoll. He is a true professional and he has the utmost integrity. Being away many times, due to my military commitments, I can always trust in Nate to take the best care of my suburban so that is totally safe for my wife to drive the kids in. Thank you very much.

Marilyn

15 de dic. de 2015

Our salesman aron was excellent, he spent a lot of time explaining to us all the features of the car. In fact of all the new cars we ever bought he spent the most time of anyone we had ever dealth with. He is an assest to your organization.

Maria

15 de dic. de 2015

I have a few reasons for recommending Ingersoll without reservation in the future...1. You're open Sunday, the only day I could go out and look for a car.2. Upon arriving at your dealership, my husband and I were so impressed at how large a selection you carry and how clean your showroom and waiting room was.3. The most important... Excellent Sales Person!!! Our sales person Monte was top notch. I must say it was quite refreshing to deal with someone you can joke around with and at the same time stay level headed. My husband and I felt like we were with family and not just another sales person trying to push you to buy something as supposed to showing you what you might be interested in. Kudos to Ingersoll!!!4. Monte called me after the sale was already done just to thank me and find out how things are with my new car, BRAVO!5. When I had a question and emailed Monte, he responded right away! So happy that he has my back covered even after the sale...PLUS, Location, you're close to our home in Ridgefield! how cool!

Jamar

14 de dic. de 2015

Being new to the area this was my first time going to this dealership to service my GMC Acadia I was referred here my colleague that lives in Danbury Connecticut. Upon my arrival at the dealership once I pulled into the service area I was greeted by the service writer that assisted me with each and every process to get my vehicle serviced he told me an estimated time for my vehicle to be ready, walked me through the showroom and showed me where the waiting area was and offered me a beverage and said to hang out here until my vehicle is ready and he will notify me when that happens. Well I was surprised when the service writer came into the waiting area and notified me that my vehicle was ready it was slightly earlier than promised which made me very happy. He then walk me through the process for payment explain in depth on the work that was done and what possibly needs to be done for my next visit ,walk me around my vehicle for the final inspection and I was on my way. It was a pleasant experience here at this dealership and I would definitely be back and I will definitely refer someone else here that owns a GM vehicle.

Steven

12 de dic. de 2015

My work was done in record time and the waiting room was very comfortable. Everyone there is a pleasure to work with.

Kristen

11 de dic. de 2015

Alex Davydov was phenomenal. He was respectful of our budget, friendly, accommodating, and never pushy. He got me exactly what I wanted and did so faster than I thought possible. We are customers for life.

Katheryn

11 de dic. de 2015

Friendly employes,all greet you with a smile and hello,made me very comfortable while I waited for my service.Great wifi, coffee amenities and comfortable waiting room.

John

10 de dic. de 2015

Willie and Don are such great reps. They make you feel part of the family by having great conversations and actually caring about ones personal life.

Wayne

10 de dic. de 2015

Great sales staff very helpful and knowledgeable, service is very courteous and willingness to explain service details, parts department is helpful on purchasing accessories.

Carissa

6 de dic. de 2015

I was in and out of the dealership in a reasonable amount of time, with exceptional customer service during my time there. I am happy they were able to work with me and get me out of the car I was in and into one I dreamed of within a price I could afford!

Alan

6 de dic. de 2015

Although I usually Deal with Don Basil, Mark was excellent... your service team never disappoint me, and the technicians always seem to know their stuff as well.Merry Christmas to all at Ingersoll Automotive.Al & Lynn Malkin

Susan

5 de dic. de 2015

My oil change was scheduled at the end of my work day. The waiting room was a comfortable, relaxing place to wait after a long school day and the time passed pretty quickly.

Michael

30 de nov. de 2015

My wife & I would like to thank all the staff at Ingersoll but especially to my sales rep Jeff Casas who was a true professional in every aspect of car buying. My wife & I would also like to thank GM Domenick Laurita for all the help in every way possible to make this deal happen. We will strongly recommend Ingersoll Auto to all our friends.

Joe

29 de nov. de 2015

Mark the service manager was great. I and HPC have been a customer for years and really like the service and professionalism.

Chris

26 de nov. de 2015

My car was thoroughly tested and the problem (clogged fuel filter) was determined. Car now running smoothly. Everyone was friendly and professional.

Amy

26 de nov. de 2015

The way I was treated at Ingersoll is what made me decide to buy a car there. Everyone was very friendly, polite, happy & helpful. Made the entire experience a treat. I was treated like I had a million bucks rather I had it or not.

David

24 de nov. de 2015

I enjoy doing business with your service department. One of these days I am going to try your sales department.

Ernest

23 de nov. de 2015

This is our 2nd dealings with Ingersoll Auto. We will go back again and again. Alex our sales person bent over backwards to give us what we wanted and also the right price to fit our budget. The minute you walk in the door they take care of you without hounding you.

Timothy

23 de nov. de 2015

Hi, I hope all is well. I worked with Willie over there, and also had some contact with Nate. Both were extremely helpful, and gave me updates along the way on what was going on with my vehicle. I was concerned about my 4WD and they found it to be a smaller issue than I had expected. I appreciate the honest work, respectful communication and pleasant experience. I'll be back for sure, and will recommend to anyone looking. Thank you!

Charles

22 de nov. de 2015

I met Phil Lariccia at the showroom as I was looking to lease a 2016 Buick Enclave. Phil was extremely helpful explaning the lease to me with my options to purchase at the end of the lease. He did not have my color in stock so he called other dealers to find my color which consummated our deal.

Candy

19 de nov. de 2015

Nick was great! I got paperwork done while I waited in the new waiting room. It is very nice. I found a quiet spot and filled my coffee. I look forward to seeing a car wash there soon.

George

17 de nov. de 2015

I had a very good experience because of Jeff Casas, your salesperson who has a nice demeanor and very pleasant to deal with. He would always have or find out the answer to any question I asked. He would always follow up with you even after I purchased the car. Good employee.

Patrick

17 de nov. de 2015

Professional, friendly staff. Clean, comfortable customer waiting facility. Work done in less time than estimated. Completely satisfied. Worth the price.

Robert

16 de nov. de 2015

Very professional service. The dealership is clean and easily navigated. The service is done right the first time, and the time spent by the service team is reasonable.

Elvia

13 de nov. de 2015

professional, friendly and knowledgeable, it was a pleasure dealing with the staff. Will recommend your establishment to my friends. You have a very happy customer

Kevin

12 de nov. de 2015

Alex was very knowledgeable on the vehicles I wanted to look at and he took the time to explain all the options on the vehicle I leased

Alan

10 de nov. de 2015

the whole process from drop off to completion was excellent..Service Advisor was the best ever...was able to consolidate several recall actions into one visit with my regular maintenance oil/filter and tire rotation

Gary

9 de nov. de 2015

This is our 5th personal car purchase thru Ingersoll Auto going all the way back to when they ere the Saturn franchise. I have also purchased 4 business cars (Driver Education) with Ingersoll as well. Extremely well satisfied.

Robert

5 de nov. de 2015

The sales consultant we dealt with was Pape Ndao and we were so impressed! First of all he is a complete gentleman. Not to mention extremely knowledgable, courteous, professional in every way, and we never felt pressured to buying something we did not like. He was able to describe the different features on each auto and help us decide which one would make the most sense to us. We will definetely tell our friends about your dealership and about Pape. we hope Ingersoll Auto knows how fortunate they are to have such an excellent ambassador to their name , and how dedicated he is to you and all his customers. Thank you very very much again and i must say "Bravo Ingersoll Auto" and " Molto bravo a Pape!!!"

Veronica

4 de nov. de 2015

Couldn't have been treated any better. My salesman Dave made leasing my Buick Encore simple and stress free.Dave went out of his way to accommodate picking up car. Wasn't feeling well. Told me when it was convenient for me to pick up. Was rushed. Told me when I did pick up car if I had other question or anything about car just come back anytime.

April

3 de nov. de 2015

David Bruckenthal was great. He was very helpful and walked us through all of our different options so we could make a decision on our new vehicle.

Matthew

3 de nov. de 2015

Ingersoll is the greatest car dealership that I have ever had any experience with in my lifetime. I have purchased and leased many GM vehicles going back from 1986. The customer service with their sales department as well as their service department is outstanding. I purchased my first vehicle from Ingersoll back in early 2013 which was a Buick Enclave. Living in Shelton CT at the time I could have chosen a local Buick dealer in which I chose not too. I was completely impressed with the sales and management team that was demonstrated upon me as well as their service department. I would recommend Ingersoll to anyone.

Richard

2 de nov. de 2015

Service Rep was excellent. Service was performed is more than satisfactory time.However, one problem arose. my tires were rotated and air pressure monitors were re-set. shortly afterwards i had a message on dashboard that i need to service tire. left rar tire monitor is not operational. i haven't called service yet but i really hate to have to re-visit for service. i am confident that it will be resolved in fine order.

Jeffrey

2 de nov. de 2015

I was very pleased from the very beginning to final resolution of problem with vehicle Every step along the way was professional. Follow up was beyond expectations. I would return to purchase a vehicle when that time arises. I had first approached another GMC dealership in Stamford and that experience was entirely unsatisfactory. Following that disappointment I then looked at customer reviews for dealers in my area and elected to try Ingersoll even though it was a further distance to travel.

Nancy

2 de nov. de 2015

I an a single older women and this is the 4th vehicle I have purchased independently. It is a sressful expereince . Being determined not to be taken advantage of I entered the showroom. I was met immediatly by a salemen , and I thought "Here it comes, the big push to sell" But instead I was asked if he could assist me. And then he called another salesperson to speak with me. I had full intention to go to other dealerships and compare everything, but I found no need to. I was treated to a pleasent experience. There was no pressure to make decisions and my concerns and needs where met. The financial part of the transaction and the signing of papers was dealt with with ease and as much time as needed was afforded me to make sure I understood everything. At the age I am technical things are a challenge, but the salemen spent all the time I needed to understand the interior of my new truck, even offering to have me return to the showroom if I ever need help, which I may have to do. Overall the showroom was clean and efficient and very friendly.

Vicki

31 de oct. de 2015

Our TrailBlazer died, had to be towed in on a Monday, I called to give a heads up it was on the way. Truck was ready shortly after lunch on Weds. We have both of our Chevy's serviced by Ingersoll and will continue to do so.

Jane

29 de oct. de 2015

Alex and all the other people we dealt with could not have been more helpful, friendly and accommodating. Very professional yet relaxed atmosphere. Big difference from other dealerships I've been to.

Roy

29 de oct. de 2015

Great service tech! Give that guy a bonus. He went out of his way for me. The day ended with " there's nothing wrong with your car"! How many times do you hear THAT at a dealership! Seems the Emission station had it wrong. All for a fair price. Thanks, Roy Bertalovitz

Briana

28 de oct. de 2015

I was able to drive away with the car I wanted a few hours after I walked in. Great experience.

Donald

27 de oct. de 2015

Don Basil is my consultant..he walked me thru my auto needs and insured that I would be OK to leave car as part was NOT in stock. Next day car was ready. He is a good example of excellent service.

Joseph

26 de oct. de 2015

My wife, dropped her car off for service. She was very happy with the service department and told me so when she got home. I believe she said Don was helping her out and said that he was very friendly. Thank you so much for taking care of us! We'll be back!

Ronald

26 de oct. de 2015

if I could, I'd deal with Ingersoll exclusively.only problem is dealership lacking stock at some pointsyour service dept personnel are top notch

Lawrence

24 de oct. de 2015

"My wife and I had been looking to lease an SUV and had looked at various options. We headed to Ingersoll Auto of Danbury and had a pleasant meeting with Lisa Provenzano. She went over the features of the 2016 Equinox with us as well as the different leasing options they could offer. She was very competent and professional. She made sure to mention that our satisfaction was very important to her. That made a great impression. She worked hard to find us a car with the options we were looking for and at a price we could afford. When we finally took delivery, she walked us through the process familiarized us with the many of its features. She also kept in touch with us after the purchase to make sure we were very satisfied. We've are happy with the Equinox. Thanks to Lisa and all the folks at Ingersoll!"

Todd

24 de oct. de 2015

Dawn in service very friendly, courteous, professional and efficient. Service on Chevy Cruze was completed within the 1 hour time expectancy stated. I appreciate being recognized by name, state of the art and clean facility, and overall service excellence received every visit.

Franklin

23 de oct. de 2015

I had a oil change and tires rotation done. The staff at your dealership performed their duty in a professional manor but with a friendly home style way. Great people working there. The place is clean, coffee and is well received. Thank you one and all!!!!!

Paul

21 de oct. de 2015

tousaint was quick and seemless and very helpful. he actually maximized my rebates and credits. the truck came across just as expected

Patricia

21 de oct. de 2015

Everyone is extremely pleasant and helpful. I had brought the car in for a particular issue but also wanted air put in the tires. It was a good thing I remembered to ask if they had done that because they hadn't. They brought the car back in and filled them.

Sue

20 de oct. de 2015

This was my first visit and the service was excellent. Nate was my representative and he was wonderful. My service was complete in less than an hour .

Jim

20 de oct. de 2015

Nate in service is always pleasant and keeps me informed on how my service is coming along. This time, it was taking longer than I was told, Nate kept me informed. After 2 hours Nate came out and it wasn't done yet. He knew I had to get my daughter to her soccer game so he got me a loaner until the work was completed.

Angela

18 de oct. de 2015

We have been buying cars from this dealership since 1995. Shep and Dave went above and beyond what's expected. Shep gave us a great deal and Dave was very kind and attentive. He didn't give up until he found exactly the car we wanted. We love this dealership!

Robert

18 de oct. de 2015

We were treated exceptionally well. Our salesperson, Dave Bruckenthal, definitely went above and beyond to find the right vehicle for us and within our budget. I could not believe how smoothly our sales transaction was and to have delivery within 24 hours was wonderful. Very happy with Ingersoll of Danbury!

John

14 de oct. de 2015

The staff was very attentive and courteous. A very comfortable waiting room. My service was exactly as scheduled and complete. My questions were answered and the one issue I had was addressed.

Lisa

9 de oct. de 2015

When your phones were down I used your on line communications and it was a wonderful experience. However was to receive a call back that never came. Not an issue as a week later I called again and got an appointment. Have been very satisfied with all the services provided by the company and look at this as a minor hick up.

Louis

9 de oct. de 2015

My car battery had lost it's ability to hold a charge. After receiving a jump charge from AAA I drove by the dealership and was taken in immediately without an appointment. In an hour I was good to go.

Michael

9 de oct. de 2015

Aaron was a true professional. Knowledgeable, respectful and in touch with what I was looking for. He took the time to answe all my questions and assure that I was completely satisfied. I will definitely work with him again.

Lance

9 de oct. de 2015

Mark, took awesome care of my problem (battery). He stayed on top of things and kept me in the loop during all phases (including determining cost of the battery and letting me know before purchasing/installing). Also the previous day when I started having problems, Tahoe won't start, the scheduling department found an opening for me, the next day!!! wow. Thanks for your support.

Ronald

9 de oct. de 2015

Mark Daab met me as I drove inside. He was very helpful, informative and pleasant he was made for this job! The building and it's employees are very inviting and comfortable for your clients. I have sent friends to your showroom already! The wait time was very minimal and comfortable.

Michael

6 de oct. de 2015

Between my wife an I we have purchased four vehicles from Ingersoll Auto and I have all of my servicing performed there. The level of care that I receive has never been less than excellent. It's comforting to have such a level of confidence that I'm willing to share with any who ask for my opinion.

Paul

6 de oct. de 2015

Your service department was wonderful. Never had that level of kindness and knowledge experience in my 40 years of dealing with a service department.

Edward

5 de oct. de 2015

I went in for an oil change and it was the same guy who checked me in the last time, Nate. He really knows his stuff....makes you feel that you're leaving your car in capable hands!

Peter

5 de oct. de 2015

Ingersoll has proven to me that multiple times that they are not a predatory organization and that they do their best to try to take care of the customer within the constrains of running a for-profit enterprise.

Carol

3 de oct. de 2015

Dawn was very helpful, couresty and a pleasure to deal with. Dawn's knowledge of her job truly help get my car fixed

Denise

2 de oct. de 2015

Nate Shupp took me on time for my appointment, explained what the mechanics were going to do, provided me an estimate and stated he would call me when the car was fixed. Nate provided excellent customer service!!!

Susan

30 de sep. de 2015

Every time I've taken my car in the service advisors have been extremely courteous and knowledgeable, even though I know they are under a lot of stream.. There is a steady stream of people coming in before work but I've never had to wait more than a few minutes, at that, before I was seen. The facility is clean and the service staff are well dressed. If you wait for your car they have free coffee and donuts plus a tv to watch. I'd say Ingersoll does it better than anyone else I've taken my car to.

Mary

30 de sep. de 2015

Fast, friendly, free, all I wish is that my oil changes and whatnot were covered over the length of my entire lease. If we could make that happen you'd see me get my 3rd car in a row from your dealership, I'm on my 2nd right now.

Keith

30 de sep. de 2015

The professionalism at Ingersoll is far superior than any other dealership in the area. I can't say enough about. Awesome!

Patricia

30 de sep. de 2015

I had been in the hospital and my car had not been used, except for someone starting it up once-in-awhile. I just wanted to have my car checked to make sure that everything was O.K. I had everything checked and except for new brakes which I was aware of, everything checked out. Dawn Bessette (Service Consultant) was her usual wonderful self. Didn't hesitate to take care of me and to make sure that everything was O.K. I had a recall on my car, but as yet you have not received the parts, or still don't have a fix. Hopefully, this isssue will be resolved soon.

Thomas

30 de sep. de 2015

Front desk personnel were very helpful, they arranged a loaner even though it was not a scheduled visit, identified and fixed the problem and was able to pick up the car the next day. Hassle free service.

Michael

30 de sep. de 2015

I'm tired of bringing my vehicle back for recalls that gm says are only if you experience that particular issue. Bad way of handling recalls. You should check my vehicle for any and all possible recall issues before something happens like an accident or excessive wear on the motor from an issue not readily apparent like losing coolant.

Theodore

30 de sep. de 2015

As usual Nate took very good care of me and the car. Have no issues what so ever. Everything done as promised and was delivered on time. Couldn't ask for more.

Marcia

30 de sep. de 2015

I was able to easily make the appointment online and bring the car in that week to have my 50,000 mile service. Don is always very attentive and pleasant to deal with. He explained what needed to be done and what the cost would be. Car was serviced to my satisfaction within the timeframes suggested. I am very happy with my CTS!

Johnis

30 de sep. de 2015

they fixed a nail in my tire. it is always a nice environment but the time it takes to be checked in is just a little time consuming. to many people standing around talking amongst themselves.

Christine

18 de sep. de 2015

I bought a Buick Regal, which is my second car that I bought from Ingersoll Auto of Danbury. I love this dealership & love my car. Both times the buying process was easy, they are not pushy also all the employees there are very nice & accommodating

Matthew

17 de sep. de 2015

Ingersoll is #1 in all aspects from the management , service department and all of the staff. Jeff Tredennick who was our salesman is a very respectful and understanding salesman. I appreciate all of the help that he put into our sales transaction as well as the managers that were involved.

Sara

8 de sep. de 2015

Lisa P. was excellent. We met with her for the first time in May and she knew we were just starting to look for a new car. She took her time with us but never made us feel pressured. When we were ready to get into a new car a couple of months later we went back to her and she was again terrific! We leased a '16 Acadia. She spent over an hour showing me every detail of the car and set up my phone, navigation etc. It was by far the best experiences at a car dealer and will definitely recommend Ingersoll and Lisa.

Nicholas

8 de sep. de 2015

I have been buying cars for over 40 years and Dave was by far one of the best and hardest working sales rep I have ever dealt with. The whole experience at your dealership was A++! Thank You! Nick Constantino

Katheryn

7 de sep. de 2015

I was in for a routine oil change,it was done quickly and efficiently .All of the sales people as they passed through the waiting room were very friendly an spoke as they went thru.

Anthony

3 de sep. de 2015

Left car for oil change and was given an ETA of completion within approx. 1.5 hrs. Your technicians completed the service in about 1 hour and I had my car back and was on my way. Very Satisfied!

Amanda

3 de sep. de 2015

It was fantastic! I felt like I was constantly a priority throughout my entire experience there. I was explained everything thoroughly and all of my questions were answered completely.

Monique

2 de sep. de 2015

Matt in sales is wonderful, very patient and helped us out tremendously. 2nd time purchasing a car from Ingersoll Auto of Danbury and would go back a 3rd.

Melissa

2 de sep. de 2015

Had visited the dealership previously and due to some problems with my last visits, Don had offered me a free detail on one visit and 5 free service visits. I utilized my free detail and I'm so impressed by the awesome job and value that I recieved that I'm not even that upset about losing my card that had 4 remaining service visits in it. Mike was nice enough to at least give me 10% off. Thanks so much to the great staff and for excellent service going above and beyond.

Kathryn

2 de sep. de 2015

Had no intention of driving away in a new car ... But I did !!!Very impressed w/look of dealership. Very modern, immaculate. Great staff...friendly, helpful and smiley!

Jennifer

30 de ago. de 2015

This is my 3rd time getting a car here. Love everyone! Shep LaBree is top notch! Also, when I come in for my service visits, Herb Hoover is always helpful and friendly. My dealer this time around last week was simply the best! Hope he stays here!!

Joanne

30 de ago. de 2015

I am always impressed with the service I receive at Ingersoll. Service representatives are most attentive, polite and helpful, too.

Robert

28 de ago. de 2015

Our sales person, Jeff Giegler, had a good sense of humor, was very personable and explained everything very clearly. We enjoyed having him as our sales consultant.

Kim

28 de ago. de 2015

Alex, my salesperson was great! He was so knowledgable about the product and very pleasant. Facility is great. The staff is very friendly and accommodating. They made me feel important and I'm quite happy.

Christopher

26 de ago. de 2015

Morgan was the best salesman I have dealt with. Very knowledgeable and professional. Great salesman! Dealership was spotless. And most importantly they had the best price.

Christopher

24 de ago. de 2015

Honest dealer with great service, Pape came in on his day off to deliver the vehicle. Very clean and modern facility with a great staff.

Jonathon

23 de ago. de 2015

Dave in sales was great!! He knew what vehicle I wanted and worked tremendously hard to find it at another dealership. Even though it took about 6 weeks to locate, he constantly kept me informed. Once the vehicle came in he was also great in expediting the ladder rack installation on the van and making sure the vehicle was ready when I needed to get it. Extremely conscientious. The only glitch was getting through finance at pickup, for some reason I was delayed over an hour to sign the forms, etc. and take possession of the vehicle? It didn't seem to be a problem with the paperwork, which took 15 minutes but was made to sit and wait from 5:45 to almost 7:00 to be taken into the office? But over all it was a satisfying experience.

Sean

23 de ago. de 2015

Morgan was not pushy, he helped us find exactly the vehicle that we wanted at the price point that we were looking to be at. Great salesman.

Bill

22 de ago. de 2015

Mark was the service rep that helped me. He was great called me 3 times and expedited the work to my truck.

Frederick

22 de ago. de 2015

Everyone friendly and supportive. Our sales associate, Aaron, ws terrific - so informed, easy to talk to, no pressure. We love our Regal!!!!

Lynn

22 de ago. de 2015

Everyone we met, Pat, Tom, Rich, and Peter went above and beyond. They made the enire process a very smooth and enjoyable one.

Steve

21 de ago. de 2015

Nate was great! Very clean service area and waiting area. Completed not only the service I came in for (oil change) but also looked up other needed maintenance items and completed those as well! Thank You!

Juan

20 de ago. de 2015

I brought my truck in for a 30,000 mile service. The Service Rep explained to me everything up front that was going to be done to the vehicle and told the exact amount the service would cost and the amount of time that it will take to complete. The best thing about Ingersoll is the friendly atmosphere that is portrayed there and people go out of their way to talk to the customers. Everyone is the service department was so friendly to me even though they doing other things they made the point of say hi or good morning to me while I was getting checked in. Little things like that go a long way.The service on my truck was done to the highest level and I will continue to have Ingersoll take good care of my GMC Sierra!

Maryellen

20 de ago. de 2015

Anyone I dealt with was professional and courteous. I visited many dealerships and in the end decided on Buick for your product,price and salespeople. Highly appreciated Alex Darydov for his patience,knowledge of product and prompt answers when I requested something. He is truly an asset to Ingersoll and have already referred him to people whom have admired my car. Sincere thanks to Alex and Jon Skidmore.

Rose

15 de ago. de 2015

The service dept. went out of there way to be helpful and get us back on the road. They took us in right away and made sure that our truck was safe to drive the rest of the way to our destination .

Susan

14 de ago. de 2015

As always the staff at Ingersoll Auto in Danbury Ct make us feel that our business is always appreciated and they are there to help in any way they can. We always know they want us to be happy. Our salesman Jeff T was professional and accomodating in every way as is all the staff and that is the exact reason why we went back to Ingersoll , not just because we were happy with our last purchase, it's because it is a pleasure dealing with the staff on all levels at Ingersoll Auto.

Arthur

14 de ago. de 2015

Nate was great! All positive experiences thus far in my past year of dealing with this dealership. Clean Facility, Courteous staff.

Betty

6 de ago. de 2015

I had the pleasure of being help by Mr. Willie, forgive me I don't have his last name but his costumer service was excellent.

Janice

5 de ago. de 2015

Overall I had a very positive experience. I'd like to suggest more extensive training for your sales staff. My salesman Anthony couldn't have been nicer but I did feel he wasn't as knowledgeable as he should have been with regard to the vehicle itself and the lease particulars. But that being said he really was great to work with

Ann

5 de ago. de 2015

Phil is the best. He knows what I want in a car and he delivered a beautiful car. He is totally responsive to any questions or concerns. He is great. The transaction was a pleasure and financial was very smooth with Jerry. Thank you for a very well run dealership.

Richard

4 de ago. de 2015

Always enjoy my service visits to Ingersoll - as they provide courteous and prompt attention. The waiting area is exceedingly comfortable with amenties.

Jose

3 de ago. de 2015

Very well organized from initial call to last handshake out the door. I should of bought my car from you guys.

Mike

2 de ago. de 2015

On time, easy to check in with service. Car was ready on time.Nice waiting room with refreshments.Met Todd Ingersol while I was waiting for sevice. He was walking through and stopped to make sure I was being taken care of and got me a bottle of water. Great dealership.

John

30 de jul. de 2015

High marks for Anthony who worked patiently and professionally with me to get me into the vehicle I had my eye on before I entered the dealership in the price range I hoped for. I expect to come back to Ingersoll the next time I shop Buick as long as Buick continues to meet my expectations for quality, comfort and luxury.

James

29 de jul. de 2015

Willy was great in helping us get the most out of our service visit. Very helpful, and miles above service experience at other dealerships.

Richard

29 de jul. de 2015

Had a vibration when braking, and was leaving for a camping trip towing our camper. Contacted Herb and Kevin in service, and they fit us in so that we could have a safe and trouble free travel during our trip. I can't say enough about Ingersoll Service...everyone I have ever dealt with has been extremely pleasant, fair and straight forward....thanks to Ingersoll Service, I have no worries about towing our camper and having a great trip. ~Rick Ferreira

Stacia

28 de jul. de 2015

Staff is very knowledgeable. The experience is always easy. People on the phone are very polite. I would buy another car here in a heartbeat and I tell all my friends about how easy it is dealing with your dealership.

Desiree

27 de jul. de 2015

Service department was excellent as always. They got the job done and even offered me a service car while my car was being worked on. Very happy with the service and kindness of the service department. Was not to pleased with the sales department. Went in to get my opinions for vehicle, the lease ends in less than a month. The sales persons was very pushing and didn't want to hear anything I had to say. He just kept pushing either buying a new lease or purchasing my old car, basically his way or no way! I have never been treated that way before from them and I own 3 vehicles from ingersoll auto.

Robin

27 de jul. de 2015

I had a damaged tire, which was replaced in a short amount of time. What short waiting time I did encounter was due to Ingersoll ensuring that my extended tire warrantee completely covered the cost. I can't imagine how Ingersoll might have done more for me.

Cheryl

23 de jul. de 2015

I made a same day appointment for an oil change which was a great thing (did not have to schedule days in adavance). The gentleman that checked me in/out was extremely pleasant, professional, and knowledgeable. And the job was completed in a timely manner! Best visit there thus far! A+

Shana

22 de jul. de 2015

Had a great experience. Rich B. was a great to me and gave me a great deal and the car that was best for my needs. Would recommend him to anyone.

ingersol is horrible

21 de jul. de 2015

Horrible customer service. They will lie to your face and never return phone calls. I would not recommend this dealership. Don't let the American flag fool you.

Mark

21 de jul. de 2015

Our sales person, Jeff Giegler, was attentive, knowledgeable, and personable - the perfect combination for a high-ticket transaction. Our Finance Manager, Jerry Patry, was sharp, detail-oriented, and well organized - again, a perfect combination. Jeff and Jerry were a pleasure to work with, and I would recommend them (and Ingersoll) to anyone. I also thought the dealership was impressive - clean, spacious, and accommodating.

Arnold

19 de jul. de 2015

Actual service work performed was good. Scheduling, diagnosing and ordering parts was challenging. There is a disconnect between on-line scheduling and the service department. A day after I scheduled my on line appt. I called the service dept. to check on parts availability. (I knew if parts were in stock I would not leave my car tied up for days). I was first informed that I had no appt. Later I was told they found my reservation but they can't order parts until a diagnosis was made. I scheduled an appt. for diagnosis. After an hour and meeting 5 people I was told the service tech would call GM to verify the supercharger replacement was covered and parts would be ordered. They would get back to me in a few days. (ZL1'a and CTS's were recalled by GM for bearing failures. The supercharger on my ZL1 was rattling so bad that you could hear the rattling with the hood closed and the engine running. I was amazed/annoyed that it took 5 people and over one hour for a tech. to tell me the supercharger was rattling/failing) No one called back. I called the service dept. the following Monday and was informed that parts were ordered and should be in on Tuesday. I scheduled my car for service on Thurs. On Thurs. I was informed that additional parts were required and my vehicle would not be complete until Fri. On Fri I picked up my ZL1 and it was quiet and performed as expected. The actual service work was good, however, getting to the service dept. was challenging. Hope this helps.

Catherine

17 de jul. de 2015

1. Car taken into garage right at scheduled time.2. The automotive garage was immaculate.3. Personnel were friendly and helpful.4. Received a complete check list of what was done and evaluation.

Karl

17 de jul. de 2015

once again your service advisers were very friendly and professional. Your dealership is very customer friendly. My oil and filter and tire rotation was completed in a timely manner.

Richard

17 de jul. de 2015

Your Service Advisor Mike Yakavonis did a great job in keeping us informed as to what is being done and when our vehicle was ready to be picked up. He is a credit to Ingersol. Good Job!

Dawn

15 de jul. de 2015

This is our 3rd Vehicle from Ingersoll and it's been a great experience each time. Aaron Whitlock is fantastic and makes the experience great. Jerry makes all of the final paperwork easy and a pleasure. This is a great dealership and would not hesitate to go back for future purchases, as well as their great service department. Thank you.

Jason

12 de jul. de 2015

Very friendly staff, easy to work with, knowledgeable - not pushy, outgoing and understanding of what the customer needs / wants. Not only will I recommend to family and friends but I will most definitely return in the future.

Theresa

11 de jul. de 2015

Organized, friendly and the staff strive to make connections. Attentive to your requests and it is nice that many of the team have been there a long time so each time we have gone back we see familiar faces and they make an effort to reconnect. Family friendly environment.

Mauro

9 de jul. de 2015

I like the way you let the customer know the progress of the repairs, and what is needed to make the repairs.

John

6 de jul. de 2015

Thank you to the entire staff , my service experience was outstanding from start to finish for my 2014 Volt , enjoyed tour of new renovations , dealership looks great. , while I was waiting took the new Colorado for a test drive, Awesome truck !!.. Thanks again to Don , Pam , Linda , Aaron ,Dom and my Service Tech for a great job.. John Martino Brookfield Ct.

Loren

2 de jul. de 2015

Went in for basic oil change and check up. Took under an hour and got good advise about updating my information screen on the Malibu.

Arnold

2 de jul. de 2015

Our salesperson was John Gallagher...our experience was wonderful. He was friendly, knowledgeable and took the time to answer all of our questions. Other salespeople at the dealership came up to us as well, so friendly and not at all pushy. We cannot thank you enough, we love our new Buick Encore...

Robin

1 de jul. de 2015

The car was waiting for me when I arrived, with everything having been completed, including two recalls that I was unaware of. I couldn't ask for better service.

Joseph

26 de jun. de 2015

We were very happy (all of us) with the attention given. It's been 16 years since we went car shopping but everyone was very helpful, pleasant and professional, especially Pape.Thank you ...

Elizabeth

24 de jun. de 2015

The vehicle was serviced in a timely fashion, your waiting area was well appointed and very clean; an enjoyable experience.

Robert

24 de jun. de 2015

My sales person Lisa Provenzano was outstanding. This is my second car purchased through her and she is both professional and accommodating. Ingersoll is probably the best dealership I have dealt with as to sales, service, and consistency.

Stephanie

22 de jun. de 2015

I love the service at ingersoll of danbury. I live in pawling and go out of my way to drive all the way to danbury. Everyone who helped me at my service appt was amazing! I couldn't ask for better service.

Conceicao

19 de jun. de 2015

Very pleasant. 100% satisfaction from every one who helped me. Specially from Alex Davydov. I wish there will more guys like him on ur company. Highly recommend

Clive

16 de jun. de 2015

This is my sixth Ingersoll vehicle for our family members, purchased over the last decade, they are our outstanding local dealership. We are totally satisfied customers.

Katheryn

15 de jun. de 2015

prompt service with friendly new associate who was excellent with customer service ,the first maintenance appt was quick and I was shown to a very comfortable lounge was service was being done. My salesman greeted me passing through-Nate- and inquired as to my ownership I had a saturday early appt and was very pleased with prompt,courtesies and on my way within a little over an hour.

Donald

14 de jun. de 2015

Don, my service tech, was very professional in all aspects of my time at the shop. He showed concern for me and my auto. His help is my reason for continuing my relationship with Ingersol.

Richard

9 de jun. de 2015

I brought my vehicle in for service.I was promptly greeted by service consultant Nate Shupp.He knows and does his job thoroughly. Nate was, as usual,extremely helpful to me. We discussed my concerns,and Nate went over all with me before the vehicle was taken in the garage.Nate was in touch with me throughout the day as to what needed to be done to my vehicle.My experience was A=1 as expected.

Linda

5 de jun. de 2015

was very pleased with the fast courteous service. Done in timely manner and the technicians were very professional and knowledgeable the waiting area was sectioned so one could either work or watch tv.

Ralph

5 de jun. de 2015

fast easy check in. good guidance on services available without feeling pressured to purchase additional services. prompt service and pleasant waiting area.

Kevin

4 de jun. de 2015

John Gallagher found me the car I wanted at a price better than I expected. What more could I ask for?Kevin Sghia

Mark

4 de jun. de 2015

Great job, very easy process from start to finish. Went out of way to manage my specific transaction and well appreciated

William

1 de jun. de 2015

Lisa Provenzano was an excellent sales person. She was very helpful and professional in answering all of our questions. She wasn't pushy and because of that, I would return to her and buy another car, when needed. I would recommend Lisa to anyone!

Ellsworth

1 de jun. de 2015

Matt cuomo was a real pleasure to deal with, glad there are people like him at the dealership means I will be a returning customer

Donna

1 de jun. de 2015

Disney in Danbury !! was so great and exciting ! Can't say enough about the staff, from Jeff who sold me on the car, Jerry in finance, and all. Thank you , I love my new car and look forward to our future together !! Donna Creamer

Jennifer

1 de jun. de 2015

Herb was very helpful in shepherding me through the process, and having a shuttle down to Applebee's and back made it so I didn't miss lunch. Could not ask for more!

Karen

30 de may. de 2015

We came in with a 2009 Tahoe that was breaking down on our trip from NC to NY. The service staff was very helpful and squeezed us in on a busy Memorial Day weekend. They determined that we needed a new engine and we decided to trade it in. Our salesman, Matt Cuomo, was very helpful and put together a very fair package for us. Sorry we live so far away, or we would be loyal customers.

Gordon

29 de may. de 2015

There was a ticking noise (engine) which I've heard from day one of the purchase. I brought it back several times for oil change etc and mentioned the noise every time. I was told everything checked out and was fine. I brought it back this time because the noise was louder. Nate assured me they would get to the bottom of it. They did. Initially I had an issue paying for the work done being I brought this up in the past. Nate checked my records, spoke to the service manager, and stated I will only be responsible for a deductible vs full amount of service being this was reported in the past by me.

Danielle

29 de may. de 2015

This was our second vehicle leased at Ingersoll in about a month. I think that pretty much says it all.

Daniel

29 de may. de 2015

The staff were knowlegeable, friendly and welcoming. Pat was especially helpful and our entire experience from start to finish was brilliant.

John

27 de may. de 2015

Nate Taylor and Lisa Provenzano were a pleasure to work with! My Chevy Colorado was the first time I've ever bought a new car and they made the whole experience a lot easier than I expected. Lisa was my sales consultant and she was very thorough in updating me on any questions I had in the few months leading up to my vehicle arriving at the dealership. I also liked the environment at Ingersoll compared to other dealerships I have dealt with in the past!

Noel

26 de may. de 2015

You need to bring your car in for service just to experience it. Awesome place and awesome people. I will be back for sure.

Courtney

26 de may. de 2015

I had some concerns about my credit score. I had some medical bills against me in error and was waiting for them to be taken off. Charlie was extremely helpful and courteous. I never felt rushed and knew I was making the right decision for me choosing this dealership and my car.

Kevin

24 de may. de 2015

Got appointment very quickly and everyone was very friendly and courteous. Nate kept me up to date on more needed repairs and originally my vehicle was supposed to be done at an early time, but it wasn't but I understood because of the extra Maintainence it would take longer. I therefore had to pick up my vehicle the next morning and pickup went quick and it was nice to have had a courteous car wash done.

Sheila

22 de may. de 2015

The service was awesome as always..they fixed what needed to be fixed in a most efficient timely mannor i was amazed on how quickly they had my car done.

Heidi

22 de may. de 2015

I had a safety issue with my rear signal light being out and Ingersoll was able to fit me into their busy repair schedule the day I called to fix my light recognizing that it was a safety issue.

Mary

22 de may. de 2015

Friendly, straightforward service and discussion about the car-I appreciate the LACK OF upselling-listened to me and guided my choice appropriately.

Joshua

21 de may. de 2015

Sales guys are knowledgeable and cooperative. Felt positive and respected throughout the whole process. I recommend the dealer to anyone who needs a car.

Gary

20 de may. de 2015

Greeted with a warm welcome and a friendly smile. Service personnel very knowledgeable of my requirements and the job was completed as promised.

Abraham

19 de may. de 2015

Lisa Provenzano was awesome!!!! this is the 2nd SUV I am buying from you dealership, and I am extremely satisfied.

Clement

15 de may. de 2015

The sales person(Steve Hood) and finance manager were very curtious and helpful in leasing my new Equinox.It went very smoothly. Thanks !! to your staff at Ingersoll Chevrolet and GMC dealer. It was a pleasure and I will definitly lease there again. Clem

Rosemary

14 de may. de 2015

I had a gentleman help me by the name of Willy. He was fantastic, very informative, polite and he is an asset to your dealership.

Grace

13 de may. de 2015

Staff was wonderful very helpful especially Matt and Pete. Would absolutely recommend this dealership and these 2 guys in particular. Took some doing but they found me the vehicle I wanted. Very happy

Michael

13 de may. de 2015

Our experience was very easy. The representative was very helpful and knowledgeable, always willing to answer questions and helped us evaluate alternative options.

Elizabeth

13 de may. de 2015

Making an appointment within my time schedule was easy. The wait time while my auto was being serviced was much shorter than I anticipated. The service people are helpful and pleasant to deal with. I'm so glad I have a reliable place to service my GM auto.

James

12 de may. de 2015

Aaron Whitlock is a great guy. He was professional, friendly, and most of all helpful. Aaron knows his vehicles and did not make me feel pressured. He presented the options and let me make a decision. Thanks Aaron!

Mark

7 de may. de 2015

The GMC Terrain 4 cylinder has major engine issues....knocking noise from oil consumption and bearing wear. Not sure if we are going to re-lease another GMC Terrain in June. Service Department does a good job. Nate our Service Consultant is excellent.

David

6 de may. de 2015

I was greeted in a professional and friendly manner by service writer. Work was done well. The only issue is that the work (LOF and tire rotation) took very long, even though I had an appointment.

Raymond

4 de may. de 2015

Cory was great as usual. However, this was my third time to the service center for the issue, which looks to be fixed now. Thanks

Karen

3 de may. de 2015

This is second time buying from salesman Rich at Ingersoll. It was a great experience. Rich listened to what I wanted for my second purchase and had 2 cars ready for me to test drive. He knows what I like and I am very happy with my car. After showing me how to use the gadgets in my car, get the Bluetooth and Onstar hooked up, Rich and 7 other salesman came out and sang a thank you song. My sister and I will never forget it.these guys should be on TV. It was very much appreciated.

Kristina

2 de may. de 2015

Everyone I interacted with during my time at this Chevy dealership were extremely professional but also courteous and friendly. Because of the customer service I received at this dealership I got a car from them. I am more than likely to recommend this dealership to all of my colleagues. The team went above and beyond to make getting a car such an process. Alex exemplified phenomenal customer service for me and organized having the car that I wanted delivered to my location for my convenience. I am very happy with giving this dealership business and look forward to this continuing in the future.

Carol

30 de abr. de 2015

Our experience was so pleasant. Todd treated us as U would treat family and Morgan had all our needs met and understood exactly our needs and very professionally took care of us. Morgan met our every expectation.

Brendan

30 de abr. de 2015

i have purchased several vehicles from Ingersoll Automotive and will continue to do so. Their service is fantastic and always willing to go the extra step to make sure that the customer is always satisfied. Todd and his staff are the BEST in the area.

Linda

30 de abr. de 2015

Pape was Great! Worked with me on price and features I was looking for in a 2015 Malibu. My intention was just to look at a new car but he showed me exactly what I wanted and I left leaving a deposit. He has also been very helpful teaching me all the new features in the car. Wouldn't go anywhere else to purchase an auto.

Thomas

30 de abr. de 2015

Steve Hood was great and went out of his way to make sure I could reach him and got the answers I needed.

Steven

28 de abr. de 2015

Excellent customer service. Serviced our car quickly on an urgent basis and provided a loaner car. Friendly staff and very clean facilities.

David

26 de abr. de 2015

Nate was friendly, knowledgeable and very attentive to a concern I had with my vehicle. All went well in a timely manner. I will be bringing my vehicle back.

Daniel

26 de abr. de 2015

The service team is very at tentative and arrangement for rental car for the 4 hour service appointment is greatly appreciated! Thank you!

Amanda

25 de abr. de 2015

The communication was very poor. I called at 3:30pm in the afternoon to check on my car. It was dropped off at 9am for a tire rotation and oil change. I was not in a hurry to get the car back and even planned on picking it up after close, however when I asked Pam for an update at 3:30pm I was told that Nate was with a guest and would get back to me. I asked for an update. At 5pm, I called again as I knew you would be closing at 5:30pm and had still not heard anything. I was not being a pest, but for a very simple service, to have to call twice before hearing ANYTHING was very frustrating. I have purchased two vehicles from Ingersoll and have been very happy up to this point. Next time my car needs to go in for service I will plan on waiting for it since the communication for drop off service was quite poor in my eyes.

Happy customer

24 de abr. de 2015

the word excellence best describes this dealership. From sales to service to follow up Every employee of this dealership just makes them special. They all are courteous , always with a smile a hello and just anxious to assist you in every way. It's the dealership that keeps on giving. Every business owner should spend an hour just sitting in their waiting area, as its a classroom to observe " customer service" Great job Ingersol

Peter

23 de abr. de 2015

I wood like to thank all of the friendly helpful staff at your dealership . In today's world it is refreshing to find people that seem to be happy and helpful to their customers . Every one I encounter at your dealership made me feel like I mattered , and was appreciated , Thank you Peter Scott

Tina

21 de abr. de 2015

Our experience was exceptional. Pape Ndao & Mark Fracker were extremely helpful and not overwhelming in any way. We enjoyed speaking and interacting with both as they listened to our needs and provided helpful information when answering our questions. We did not feel like a number or part of a quota, we felt like we were truly appreciated and valued.

Johnis

20 de abr. de 2015

I can't say enough good things about everyone at Ingersoll from the time I walked in until I leased my Equinox everyone went out of their way to make me feel comfortable and to make sure I understood every step of the process. John and Nate made me feel like family and you can't ask for anything more.Thank you all for making this an enjoyable venture.

John

18 de abr. de 2015

Charlie T. was fantastic and quickly helped us find a car that fit our family's needs without selling us anything that we didn't need. A new showroom was under construction when we were there, but I'm confident it will be excellent once it's completed.

Angeles

17 de abr. de 2015

I was satisfied on all counts, repairs done on time, price was very reasonable. I will bring my vehicle back if and when it requires anf repairs.

Gregory

17 de abr. de 2015

I was hesitant at first to go back; based on past experiences, however I was very satisfied at the level of service "Nate" provided me.It still undetermined if the root of the electrical problems have been rectified, but Nate & Mechanic John, tried to resolve as many of the problems that could be diagnosed. I was advised to call the service department again if the problems resurface.Ingersoll has definitely been redeemed in my eyes! Thanks

Jennifer

16 de abr. de 2015

Alex made my experience at Ingersoll the best I've ever had purchasing a car. Or any large purchase for that matter. I was such a pain too, with the color choices. I was tired, my mini cooper was on its last legs, and he was so patient. They even gave me a loaner car until the new car I wanted (GMC Terrain) was ready. Appreciate the whole experience with the staff at Ingersoll, Alex and Tom are the BEST, and your finance department rocks. Have already recommended Ingersoll to several people, I can't say enough about the outstanding way they represent GMC!

Jennifer B

16 de abr. de 2015

Alex made my experience at Ingersoll the best I've ever had purchasing a car. Or any large purchase for that matter. I was such a pain too, with the color choices. I was tired, my mini cooper was on its last legs, and he was so patient. They even gave me a loaner car until the new car I wanted (GMC Terrain) was ready. Appreciate the whole experience with the staff at Ingersoll, Alex and Tom are the BEST, and your finance department rocks. Have already recommended Ingersoll to several people, I can't say enough about the outstanding way they represent GMC!

David

14 de abr. de 2015

Matt Cuomo was exceptionally knowledgeable, courteous and helpful. We really appreciate his excellent service with the purchase of our Cadillac.

Tracey

13 de abr. de 2015

Linda Ruder and her manager gave wonderful options and excellent service. Could not do enough for me. Would definitely recommend

Ray

11 de abr. de 2015

I was in for a oil change and tire rotation. Just thought it took a little longer than usual, 2hours long seems a little lengthy . But I do understand that there was some changes and updating of the new facility going on at the time.

Gianfranco

11 de abr. de 2015

John was patient an understanding this is y 47th new car purchase within a 15 year period so I been through some good houses an some terrible ones

Cheryl

9 de abr. de 2015

I love coming to Ingersoll for Service , I am treated like family and I mean that in a great way . Thank you for quick service and for the friendly staff , that love to make me laugh, when I come in , EXCELLENT SERVICE

Bill

8 de abr. de 2015

i barley got in the door and agent Don Basil was asking me how he could help me ...!!! AWESOME ...and this was after leaving Ingersoll Pawling which is night and day in comparison. Would love to tell Steve about it !!!

Kurt

6 de abr. de 2015

All businesses of every industry should model themselves after yours. It's all about the customer and that's obvious from the moment you walk through your doors! Love you guys!

Timothy

6 de abr. de 2015

Nate was outstanding. He has helped me multiple times with getting my roof installed . All the service people are very helpful and looking to support all the customer needs. I would not think to take my cars anywhere else to be serviced.

Peter

6 de abr. de 2015

experienced a major problem with a sensor on the throttle body on my 2011 silverado.called the dealership on 4/1/15 spoke with nate who has been my tech advisor since the first time i brought my truck in 3 yrs ago for service. i was back on the road the next day. i can not say enough good things about nate and the boys,there professionalism in dealing with the problem and courtesy, its the reason why i come back. then to find out both the parts and labor were covered under my g.m.warranty and there was no charge well it just reinforces my faith and trust in this dealership. thanks again to nate and the boys. Pete Korol

Christopher

4 de abr. de 2015

From first contact through driving the car home, everyone there made me feel welcome and important. My wife and I were both very pleased with entire encounter. We will be back to purchase my wife a vehicle when its time. Please thank everyone from the receptionists to the general manager for a pleasant experience.

Elaine

4 de abr. de 2015

Morgan Pettinato was my sales person and I can't say enough positives about him. He is truly an asset to Ingersoll. Thank you Morgan for all your help with the purchase of my new car, you made it a fun and rewarding experience. Love my new Chevy Trax!

Laura

3 de abr. de 2015

Dom Basil was courteous professional and helpful. It was a real pleasure interacting with him and the rest of your staff.

Brian

3 de abr. de 2015

If your looking to buy a car go to Ingersoll of Danbury, and ask for Phil. I bought a used Cadillac from this guy, and the service I've received is unbelievable. Ex. I was unhappy with the detail job done on the car from an outside shop associated with the dealership. I went to see him at around 5. He literally took it back to the place himself, and returned it to me in the best shape its ever been at 8:30 P.M., even after i said he could keep it for the night. Seriously how many car salesman would do that especially for the penny's he probably made in commission on a used car.

Michael

2 de abr. de 2015

My experience at Ingersoll was extremely easy and delightful. From my initial coorespondance with Brandi through my purchase and delivery experience with Steve, everything was amazing. I am very happy with my new Cadillac XTS and happy I purchased it through Ingersoll!

Maryeve

30 de mar. de 2015

It's always a pleasure going to Ingersoll, the facilities are comfortable and the service is speedy and quick, even when they are going through renovations!

Daniel

28 de mar. de 2015

John Juraska the service manager and his team were great in getting my problem solved with my Buick Lacrosse.Because of there customer service I would recommend Ingersoll Auto to anyone

Maureen

28 de mar. de 2015

I was in and out in under an hour for an oil change and tire rotation. Can't get much quicker than that.

Rafael

25 de mar. de 2015

Got a flat at Top Hat car wash, called Ingersoll, they sent someone with a jack which was missing in my car probably because I bought a service loaner, went to dealership and was helped immediately and was out within 45 mins.

Natalie

25 de mar. de 2015

Shep was amazing as always and Corey was awesome too. My car was picked up from my office, the tire was changed and rotated and delivered back to my office within a short period. The ordeal was effortless from the beginning to the end. I even received a follow up call from Shep to make sure everything went well on his day off. Fabulous team.

Kenneth

25 de mar. de 2015

`your service is very good and time in and time out is great. I have been buying cars and trucks from Ingersoll for about 15 yrs. always been taken care of with any problems I might of had. todd him self has always been in my corner when needed to be .very happy customer. staff always nice and polite.

Sylvia

24 de mar. de 2015

My husband took the car in to have the brakes replaced and was told only the pads needed replacing. We were charged a lot less than expected.

Mary

22 de mar. de 2015

The service rep was very knowledgeable and patient with my questions. I appreciated the time he took to answer my questions. FJS

Francis

19 de mar. de 2015

It was an overall pleasant experience for me. I had direct contact with the sales manager and sales consultant throughout the entire process. I was not pressured to buy and when I did , everything was handled in a professional manor.

Robert

14 de mar. de 2015

Ingersoll is by far the best dealer I've ever had. On my way home from work my service engine light came on. I called OnStar and they said to immediately bring the car in. At 6:50 PM I called the dealer and made an appointment for first thing the next day. At such short notice they were able to still get me a loaner, were very courteous and made the whole process easy and smooth and had my car back to me that night. Past dealers would have told me to "go scratch" at such short notice with no loaner and hold my car for a week until they had time to look at it. Ingersoll rocks!!!!!!

Brad

14 de mar. de 2015

Herb is always great, helpful, and keeps me informed throughout my stay while I wait for my service to be completed.

Kenneth

14 de mar. de 2015

Small problem with my truck!Cory in service took great care of me and I got my truck fixed in no time! Great experience and thank you !

Jaymill24

13 de mar. de 2015

My wife and I had worked with Alex in the past through a different dealer. He was just as professional and courteous as the first time around. He did whatever he could to get us the deal that we needed. We highly recommend him. Also, the Ingersoll team as a whole was very friendly and professional throughout the whole process. We will definitely be back.

Michael

13 de mar. de 2015

Nate in the service dept. is fantastic, helpful, and always willing to do the extra things to make it a great experience. You guys are lucky to have him as an employee

Susan

13 de mar. de 2015

We love Ingersol Auto!!! The staff could not be more friendly and professional. Always a great experience, on time and quick. We bought and service our vehicle there and will continue to do business with them for sure:)

Nathalie

11 de mar. de 2015

Everyone I've interacted with in past appointments always say hi to me when I'm back in & ask how the car is doing... This makes every experience feel personal & I appreciate being remembered. Always friendly, courteous, knowledgeable & professional!

Olga

6 de mar. de 2015

Beside buying a house a purchase of a new car became the second most expensive expenditure and can be so stressful. Well - after getting our Buick Regal back in 2012 we were so impressed with the purchase process and with outstanding service that there was no question on our minds where we should go for our next new car. Buick Encore was what we were looking for to be the best for our fit. So now we have two Buicks. What we liked so much obtaining our new vehicle was: no pressure at all, understanding our needs, nice follow up, helping answering our questions and again - no pressure. Thank you Patrick Rusticio for a great experience

Bryth

5 de mar. de 2015

This is my second time in a year dealing with Matt Cuomo, my primary sales rep. and Armand Marricco and first time with Ian Gilfoil, all three pulled off my complicated transaction without a problem. I will be back again.

Marisela

4 de mar. de 2015

As always, the staff is extremely professional, courteous and knowledge. Everyone makes you feel like you are a part of the family from the minute you enter the premises.

John

3 de mar. de 2015

They accurately diagnosed the problem and kept me informed of other potential situations that they found so I could make an informed decision on taking care of them or waiting for another visit. Also respected the fact that I was in the military and retired from the U.S. Navy. Thank you.

Shawn

2 de mar. de 2015

The staff at Ingersoll of Danbury is amazing and the reason I drive from lower Fairfield county to Danbury! Keep up the Great work!

John

27 de feb. de 2015

I understand the customer service field can be challenging at times. That said, not all customers should be treated as equals.. That goes for good ones and bad ones. It may be in the best interest of Ingersoll to develop a sort of star system. Give out starts to recognize problematic people or other? Although my car issues were resolved Im not sure I will be back. I feel like I was treated poorly and not taken seriously. I will say later I was apologized to. Thanks

Joseph

27 de feb. de 2015

Wonderful folks, very forthcoming and easy to work with. Offered various rates and deals. Ray, the gentleman who sold me my car was excellent.

Daniel

26 de feb. de 2015

Everyone made buying my SUV very easy they all were very/ helpful and made me feel very comfortable and made buying a car fun

Alan

26 de feb. de 2015

This is the 2nd vehicle I have purchased from your dealership. I have always been satisfied by the service I have received, particularly from the salesman, Phil Loricca, and from Nate in the service dept. Phil is a true professional, honest, and always lives up to his word, he is a man of honor. Nate has always taken good care of myself, and my wife, Lynn as well. Both are true professionals.

Stephen

25 de feb. de 2015

Everything we great. The waiting area didn't have any working outlets, but the dealership is undergoing construction so I understood the difficulties.

Kieran

23 de feb. de 2015

Great service, quick efficient, love new drive in facility and car wash token. All adds to re-purchase in the future

Teresa

21 de feb. de 2015

Everything went as expected and as promised. Waiting lounge was comfortable and had items such as newspapers and magazines as well as a tv to pass the hour wait time.

Stephanie Zweiss

17 de feb. de 2015

I received an outstanding customer service from Matthew (Matt) Cuomo. He was very professional, had the right expertise for the vehicle I searched for. Matt helped me with clarity determining the right fit for me and my family. Very knowledgeable, kind and patient, I highly recommend his name to anyone willing to buy or lease. He is the one who made Ingersoll Danbury a great experience.

Robert

16 de feb. de 2015

Everyone is helpful, respectful and nice - a great dealership! Since my first new car purchase in 1989 this is, by a wide margin, the best dealership I've ever dealt with! All the other GM dealerships over the years have been dumps, this one looked great and modern, and still they are remodeling even that! This is a dealership that cares!

Jason

13 de feb. de 2015

Todd and company make the buying experience a real pleasure. You guys get it! GM should use Ingersoll as a model of what a dealership should be.

David

13 de feb. de 2015

Sales Consultant, Mike Yakavonis, went out of his way to ensure that our SRX repairs were carried out properly and fairly priced. Entire service was exceptional.

Joanne

12 de feb. de 2015

Everyone was friendly and professional. They explained what needed to be done very clearly. The only thing I didn't expect was that an oil change would take so long. I had a 5:00 appointment and at 6:15 I found out the oil change was complete. Additional time was needed after that to fix a tire issue which I was fine with.

Loren

7 de feb. de 2015

I was greeted by a friendly service representative, my car was serviced in a reasonable time while I waited. Excellent job all around, Ingersoll team!

Brian

7 de feb. de 2015

This is my first purchase at ingersoll though I have been coming for service for almost two years. I have dealt with a fair amount of dealerships and Ingersoll is the first one that I actually enjoy going to. Always helpful, courteous and professional.

Helinda

6 de feb. de 2015

The minute I drive into the service bay I am greeted and taken care of promptly and with cheerful attention by all. This time I had the pleasure of working with Herb and he kept me updated during the waiting time as to the progress of my service. As the showroom and service waiting area have been undergoing a remodel since I started coming to Ingersoll (moved to Danbury in July 2014) each step of the transition the service area is still kept comfortable and it is really amazing how everything is operating while all that is taking place. I am more than pleased every time I service my Terrain! Thank you all at Ingersoll!

Gail

6 de feb. de 2015

Great customer service. I'm always happy with how I am treated. I greatly appreciate being able to get a loaner car for long term service jobs.

Ann

2 de feb. de 2015

I was 10 minutes early for my appointment & they took my car right in. 40 minutes later I was out the door & on my way. This service was on a very busy Saturday afternoon!

Paul

2 de feb. de 2015

Everyone i interacted with at the dealership was friendly and helpful. My salesman worked very hard to put toghether a deal that was acceptable to me.

Chrystene

1 de feb. de 2015

At first, I was not enamored with the idea of leaving my car overnight when I'd planned on only a few hours of service; but Nate provided me a loaner and the whole experience was fantastic. He retrieved my necessary belongings, set me up with a brand new car, and made sure all the repairs were completed on my car. I was equally pleased when the total cost of repair was less than I was originally quoted.

Daniel

31 de ene. de 2015

The problem was out of warrantee, but Nate my service agent went out of his way to contact GM and get them to cover it with a $100 deductible.

Constance

31 de ene. de 2015

Everyone was very helpful and my car was ready on time. I was very pleased with the service. Connie Kaufman

Kathleen

31 de ene. de 2015

I had to wait awhile to take delivery. the computers were down in the morning but Linda called me at home to let me know. Everything else went fine.

Suzan

30 de ene. de 2015

We always feel special when we meet with Lisa to discuss leasing a car. This is the second car she has helped us lease and both times she has gone out of her way to meet our needs. There is never any pressure just reassurances. We always feel Lisa goes the extra mile for us. Thanks

John

27 de ene. de 2015

Don Basil, Corey and the rest of the staff are very, very courteous and attentive, and have very enjoyable personalities. One young man (didn't get his name) in the waiting area noticed the coffee was out...he brought out some fresh coffee and came over and went out of his way to notify me of that. That's what I call making one feel at home. Outstanding!

Brian

27 de ene. de 2015

It is always a pleasure working with Ingersoll Auto. I can't say enough about the service staff! Dawn and Nate are so nice and very helpful. I wish I didn't despise my Cruze as much as I do but at least for all the service and recalls that need to be done on it, at least I like where I have to bring it to get fixed.

Thomas

21 de ene. de 2015

The staff always are friendly and helpful . It is a pleasure to have Ingersoll as a partner in caring for my vehicle.

Edward

19 de ene. de 2015

My experience at your dealership has always been excellent. The staff is very professional, knowledgeable and friendly. I just hope when my lease is up on my awesome GMC Terrain next year, I get another good deal so I can continue to use your dealership!

Kathleen

19 de ene. de 2015

Write-up in service was prompt and friendly. I met with Linda Ruder about leasing a new Cruze and am picking it up Friday. A very successful appointment.

Holly

19 de ene. de 2015

I called your service department the evening of January 8th in a panic because my car would not accelerate; however, I was able to drive the car to the dealership. Dawn was my service consultant; she was able to schedule my car for service the next day. Dawn called to inform me that there was a problem with my transmission and to review my options; she was great! I came into the dealership on January 10th and spent several hours with Nate Taylor and Phil Lariccia trying to figure out if I should purchase a new vehicle or fix the transmission in my Saturn. Nate and Phil showed me numerous cars and calculated purchase prices and the cost of leasing on all of the vehicles I was interested in. I finally decided on leasing a 2015 GMC Terrain that Phil was able to get ready for me to pick up that night. When I came back to pick up my new vehicle I spoke with Jerry Patri in finance; he reviewed all of the paperwork and terms with me; he also showed me the OnStar Remote Link App for my phone, which I love! I have never had a bad experience with your dealership; everyone is always very helpful, courteous and accommodating and has never been pushy and strictly sales driven. I have purchased many vehicles from you and can't imagine going anywhere else; anytime I know someone who is looking for a vehicle I refer them to your dealership! Keep up the good work!Thank you!

David

18 de ene. de 2015

After buying Honda Brands for 25+ years, bought a GMC Canyon last week from Charlie Toussaint at Ingersoll. Love the truck and had a great experience working with Charlie. He is professional and friendly and went out of his way to ensure my experience was best in class. Expect to buy a new car for my wife in ~3 years and look forward to working with Charlie again.

Kobi

18 de ene. de 2015

FANTASTIC service. Very friendly and informative staff. Pat was extremely helpful and flexible throughout the process. Impeccable showroom and service center. Thank you!

Thomas

17 de ene. de 2015

It was a very pleasurable experience, from the initial test drive, through the negotiations, to the financing, and to the final pickup. I think the song at the end by the employees is a nice touch as well.

John

17 de ene. de 2015

My car was repaired before I expected, Don kept me informed every step of the way. He even researched to see if the All-Wheel Drive problem I was having was related to the transmission issue I had been having and as it turned out it was and Buick also had an update on the settings which was taken care of, Great Job.

Kathleen

11 de ene. de 2015

I have worked in several dealerships And this by far the best experience I have ever had in purchasing a car

Chris

8 de ene. de 2015

If a customer puts down that they will be waiting for their vehicle when they schedule the appointment, it would be nice to know how long they will be waiting before they arrive at the dealership. Just a suggestion...but it would be nice to know how long you'll be 'stuck' there, before you get there.

Nadya

7 de ene. de 2015

Dawn handled my repair. This repair was to take over a week, and she managed to accommodate me with a loaner for this time. She also went out of her way to not only have technicians find what was really wrong but also kept me informed at every step of the way. Between their expertise and fantastic customer service, I would absolutely recommend Ingersoll Auto of Danbury to anyone.

Lauryn

7 de ene. de 2015

Our sales associate Pop was wonderful. He got our deal done quickly and got us in the car we wanted at the right price.

Charleen

7 de ene. de 2015

I was recommended to Ingersoll by a client from work. Everything I experienced from beginning to end was fantastic. I will continue to be an Ingersoll customer from now on! I have already recommended Pat Rustici and the dealership to several people.

Russell

2 de ene. de 2015

I was especially impressed with the communications and follow-through by "Corey". He was prompt to call and let me know the status of the work being done...and candidly, it may have been the best-interaction that I've ever had relative to "service" on a vehicle. Great work...and as noted, Corey in particular should be recognized.

Tim

2 de ene. de 2015

I had to arrange a time to come in for 2 recalls that were issued on my 2006 Malibu. I had received notice that 1 part was in stock and the customer service rep I talked to looked to see if the second item could get taken care of as well, and they were able to. I also asked if a general safety inspection could be completed because I was going on a long road trip, and they took care of two items (one of which I had a feeling needed to be taken care of) and the other of was one I was not aware of. I was out of town so I asked if they could take a picture of the seal that needed to be replaced, and they took a picture for me and sent the image. All in all, I had a great experience and the items that needed to be taken care of were taken care of by the time I returned from my work trip.

Brad

2 de ene. de 2015

Nate was right on top of everything and made sure that the work was done thoroughly and quickly. I was in and out in a short amount of time. I really appreciate it!

Frank

29 de dic. de 2014

Geeted immediately with a smiling face. Prompt attention to my needs. Answers to my questions. Told when the vehicle would be ready, and it was.

Thom

29 de dic. de 2014

I had low pressure in one of my tires. Turned out to be a nail and I have run flat tires so the tire had to be replaced.Shawn did a great job in find a tire and having it delivered before I left for a xmas trip

Samuel

28 de dic. de 2014

I was in for normal oil and asked that the technicians take a look at some noise I was hearing in the real end. turned out to be power steering pump, installed body shims and drive shaft that needed replacement. Work was completed and my car is now very quiet as a mouse. thanks Kevin G., and Larry R. and all the technicians for testing out the car and making it right. See you boys in another three months for my next service.Sam Roberts

Anthony

27 de dic. de 2014

The staff at the dealership is always very courteous. I was glad they gave me a loaner because they had it for a week.

Thomas

24 de dic. de 2014

Service writer impressed me because checked for recall items on my car w/o me requesting such action. Was a recall for the fr seats. Parts were installed on this visit partially because your service writer was proactive. Like that!

Josefa

23 de dic. de 2014

Had an emergency problem with our Cadillac SRX (dead battery). Brought vehicle in without notice; it was received, diagnosed and fixed by battery replacement with exemplary speed and skill. Staff very friendly and courteous. Overall, this was the epitome of excellent service.

Walter

22 de dic. de 2014

My wife and I just purchased a 2015 Malibu from your dealership and I just had my 2012 Equinox serviced, which I purchased from you. Aron Whitlock was my sales consultant who sold us our new car and I can't say enough about him how he handled our purchase. You can be proud to have him on your sales staff along with Pete in finance, the experience was outstanding along with the service department with my Equinox. I also would like to mention the drivers who took me home and picked me up. I was dropped off right in front of the service desk. What service!!

Richard

21 de dic. de 2014

My OnStar antenna had broken at the base and I could not get it out. The serviceman feared he could not get it out without breaking the base so a new base was ordered and I returned two days later. On the second attempt he was able to use equipment to get the antenna out without breaking the base. I paid a little more in labor but saved much more on material.

Diane

20 de dic. de 2014

when quoting prices for services needed, please quote the "out the door" price meaning including labor, parts, taxes, etc. not just the basic price.

Kim

17 de dic. de 2014

I checked out a few local dealerships when searching for my latest car and Ingersoll was by far the most professional! Rich B. made my car buying experience incredibly easy and everyone I either spoke to or worked at the dealership with went above and beyond to make me feel at ease and like I mattered. This was by far the most enjoyable car purchase I have ever made and I will definitely be recommending Ingersoll Auto of Danbury to friends and family!!

Linda

13 de dic. de 2014

It was great. Was able to make appointment on day that I was off from work. They called and left message to remind me of appointment. Called to let me know when car was finished. Everything was great with the whole process

Thomas

12 de dic. de 2014

Phil Lariccia is an exceptional sales person who had answers to all our questions, and was able to locate the vehicle we wanted quickly. Great Job !!

Stephen

12 de dic. de 2014

Whenever I bring my Monte Carlo to Ingersoll I receive great service. What is to be done is explained to me clearly. The Service people are friendly and always explain to me what job is going to be performed on my car. I am always pleased with the service I receive.....Stephen Ackerman

Richard

9 de dic. de 2014

When we visited Ingersoll Auto on 11/28 we were not planning on purchasing a vehicle that quickly but Pape Ndao was truly knowledgeable and very helpful in helping us to decide to purchase our 2015 GMC Terrain.

Madeline

9 de dic. de 2014

Overall, Ingersoll provides the best customer service in the industry. I originally went there because of all the dealership gives back to the community, I will return because of the customer service. Everyone from the receptionist, sales staff, service are great.

Benjamin

7 de dic. de 2014

John Gallagher was very helpful with our purchase and delivered exactly what we asked for. We were informed what was available beyond what we needed, however, neither he nor the financing staff pushed us to buy than we asked for. This was refreshing. Thank you.

Keith

6 de dic. de 2014

If the customer care remains high and the price is fair, I will continue to buy from you. I have bought several times from Ingersoll. Very happy, thanks.

Sonic_Owner

4 de dic. de 2014

The staff were pleasant and helpful. They did a good job with my car. I'm happy.

Heather

1 de dic. de 2014

I was greeted promptly and my service was completed in less than an hour. The cost was exactly as promised with no attempts to tell me I needed additional services. Much appreciated!!

Jessica

29 de nov. de 2014

It was a wonderful experience and I will definitely purchase my vehicles here every time. Aaron is an amazing sales person and I will recommend all my friends and family to this amazing facility .

Anastasia

27 de nov. de 2014

It was one of the most simplest purchases I recently made. My saleslady, Lisa P., made everything a breeze and very pleasant. I will be back when this lease is over.

Sheila

25 de nov. de 2014

Everyone at ingersoll made me feel very good. Wheather it was asking if i wanted coffee or if i needed assistance with anything. Everyone had a great personality. I thank pat for helping find my impala, i thank chris for helping with my new key. I thank the service man and the people in the service area for the great experience for my first oil change everyone gets A+++++ in my book. You are all very perfossional courteous and i look forward to sharing my experience.

Heather

21 de nov. de 2014

Pam, was very helpful in scheduling an appointment in my very bus schedule and it a short window. She always takes care of me and I appreciate her commitment to excellent customer service.

Christopher

21 de nov. de 2014

Nate Shupp has been our service advisor since we had purchased our Chevy Tahoe from Ingersoll many years ago. Nate is an excellent advisor if the not the best advisor we have had with any of our cars. He has incredible customer service skills, very knowledgeable and overall is just the epitome of a GM employee. You should be very lucky to have him. We will continue to buy Chevrolet brand because of the service that is given to us by Nate Shupp and the service technicians. Thank you.

John

21 de nov. de 2014

i was ushered in right away and it was nice to sit and read while i waited...they explained what was happening to the car and then i got a car wash token. 2 weeks ago one of the sensors broke..right after the warranty expired..we were a little disappointed in that, but that is not the dealers fault

Theresa

20 de nov. de 2014

I had a wonderful experience. Charlie was so nice,so professional, knowledgeable and considerate. He went over and above. He even helped me check my brakes on my old car and helped me unload and load my things(which there was a lot of )from the old to new car. Pete in fianc was great too. Very personable and professional.

John

20 de nov. de 2014

I researched the Transmission problem I am having with my Lacrosse and found a number of others experience the same issue. It seems Buick is aware of the problem but insists the transmission is designed to perform that way. I am still skeptical and will continue to monitor the vehicles performance. (In 1st gear it winds out to about 5000 rpms before shifting and when trying to accelerate to pass on the highway it also winds out before shifting to a lower gear to pass? Transmission is not very responsive for a 303 HP vehicle!)

Andrew

18 de nov. de 2014

I showed up without an appointment to see if anyone could look at my car quickly (bulb not working properly), or make an appointment to fix it, and get an oil change & tire rotation. The service counselor asked me how long I had and offered to take a look at it. After waiting for about an hour, which is what I told her I had, she told me it just needed a new bulb so they replaced it, AND they did the oil change, rotation, inspection, added air to my tires, etc!!! You guys went above and beyond! Thank you!!

Nicolas

12 de nov. de 2014

My experience at Ingersoll was as it always is - superlative. I cannot say enough about the professionalism, courtesy and flexibility of each and every member of the team at the Danbury location.Thanks

Heidi

11 de nov. de 2014

Staff is always very professional and accommodating. They communicate immediately any issues with my vehicle. They answer questions to my satisfaction.

Pasquale

6 de nov. de 2014

I didn't realize the huge selection of cars on your property until I got there. The children's playroom was a good distraction for my daughter. It was nice that you could arrange to pick me up from the Danbury station, I would let more people in Southern CT know how close it is and that your service is available.

Sapna28

5 de nov. de 2014

I just recently purchased a 2015 Chevy Tahoe for my mom from Ingersoll. This will be the 5th Chevy Suburban / Tahoe i have purchased. I have spoken to almost EVERY DEALER in CT and a few in NYC. But Ingersoll by all means met every requirement and every wish i had. They bent over backwards to get me what i wanted and when i wanted it. Also they advised me of various discounts i was eligible for that NO ONE else did at any dealer. They are awesome, Armand, Tom are 2 of the managers (amazing) and Mark and Aaron my sales people that i worked with were a Pleasure. PLEASE go here if you want to be happy and catered to. Love them!

Bill

5 de nov. de 2014

Courtesy and efficiency are the hallmarks of the Ingersoll experience. Good coffee is an added bonus. It is a pleasure to do business with this organization.

Marisela

4 de nov. de 2014

You can always count on staff being courteous and professional from service area to reception and in between. Thanks for a wonderful experience.

Robert

30 de oct. de 2014

Due to a flat tire I had to come in without an appointment. Time was made to get me a new tire and install that day and a loaner was provided! The staff was very pleasurable to deal with. Based on experiences with other dealerships I expected to be told "no appointment - no time for you". Ingersoll is the best dealership I've dealt with since my first new car purchase in 1989!!!!!!!!

John

28 de oct. de 2014

Sean and Kevin had our extra keys modified too, so they would be safe. Greatly appreciated. They always take care of our needs. They are fantastic. Sincerely, John H. from Fairfield

Justin

27 de oct. de 2014

I have purchased many cars and I hate dealing with car dealers and dealerships. This was hands down the best car buying experience I have had to date. Mike is professional and just a overall nice guy. He was knowledgable and made a complicated transaction painless. I had a better deal from a different dealer but I enjoyed working with Mike so I chose Ingersoll.

Julie

26 de oct. de 2014

My scheduled maintenance was done right on time, and more quickly than promised. After I finished, I went to a car wash, where they knocked the mirror off my car! I called the dealership and the techs waited for me, even though it was after 5, and Gary fixed the mirror on the spot. Made my weekend for sure!

Anne

25 de oct. de 2014

Always a pleasure to bring my Enclave to Ingersoll. Very professional staff. If I lived closer, I would bring it to Ingersoll for all my maintenance.

Robert

25 de oct. de 2014

Shaun was very nice and explained everything that was done and or needed to be done and it didn't take very long for the service to be performed. Thanks,Blanche

Alia

18 de oct. de 2014

I can't say enough good things about Ingersoll. Their customer service is so good it makes it unappealing to go anywhere else. They go above and beyond and I couldn't be happier. Mike did a fantastic job as always. I will never buy a car anywhere else!

Jack

14 de oct. de 2014

I have purchased many cars/trucks in the past so, when I walk into a dealership, I know within the first couple of minutes if I am not going to make a purchase at the dealership or ever want to take a test drive there. When I first walked into Ingersoll, I knew almost immediately this was the dealership I wanted to do business with. Then I met Patrick (my sales person) and I knew this was someone I from whom I could purchase my Yukon. The whole Ingersoll experience was great and I expect future dealings to be the same.

Timothy

14 de oct. de 2014

Excellent experience. Lisa was very reponsive to our needs and your Finance Manager ( sorry forgot his name ) was very easy to work with. Very quick turnaround.

Michael

13 de oct. de 2014

It was great, Lisa was a huge help and made the sale easy. I would definitely do business with Ingersol again.

Joseph

8 de oct. de 2014

I would like to thank Patrick Rustici for every thing he did to make my truck buying experience as easy as possible.

Tabitha

8 de oct. de 2014

The service here was fantastic. Knowledgable, patient, and never pressured us for a decision. That is exactly the reason we bought from the Danbury location.

Marisol

6 de oct. de 2014

Everyone was Freibdly and courteous. My time was valuable to them. I was able to text message with my salesman with was invaluable!!! I could get updates, and answer questions without disturbing my office. I did have to wait a bit to sign the paperwork when I picked up my car, but it was worth it!

Richard

4 de oct. de 2014

Charles Toussaint my sales Consultant was very professional & made sure that I understood every thing about the sale .Also spent much time explaining the features of my new truck, his instruction were very clear.

Tanner

4 de oct. de 2014

Couple times I had to wait but overall experience excellent was in and out with a new car in no time. My sales person was great super nice made the experience better

Thomas

3 de oct. de 2014

Ian Guilfoyle was the sales associate and he was professional and courteous. Took the time to go over the features of the truck and how to operate them. He is San asset to your dealership.

Joe

30 de sep. de 2014

Right from the start when you pull up the experience is excellent. Greeted nicely and requirements identified. If problems are found with the car they are explained and fixed.

Terrance

30 de sep. de 2014

My salesman Rich was excellent. Very accommodating and knowledgeable. I will recommend him to anyone trying to buy a new vehicle.

Thomas

26 de sep. de 2014

In a prior visit to get rear brakes, I was informed when I picked the car up that I needed front brake work as well. I asked how come I wasn't advised of this when the car was recently checked and the rear brake issue identified? No one knew. So, to recognize the inconvenience of having to bring the car back, my service rep. knocked 15% of the price for doing the front brakes. Nate knows how to keep customers coming back.

Michelle

25 de sep. de 2014

Ian Guilfoil, my salesman, was very willing to help me with anything I needed. He was also very accommodating to my busy schedule, which I appreciate immensely!!

Robert

25 de sep. de 2014

Cory who is the service rep. did a great job communicating my needs to the service department to fix the problem, and kept me updated throughout the service. However this is the second time in 2 weeks that I have had to come in to fix a check engine light and it required an additional 100.00 deductible. I also believe the back up camera that had to be replaced on this service call was a direct result of a radio that was replaced 2 weeks prior.

Mark

25 de sep. de 2014

Steve Hood, Torrey Zerhinng and the other Ingersoll folks are a pleasure to work with, and I look forward to making future car purchases with them.

Elizabeth

24 de sep. de 2014

I went in without an appointment to ask a question. When the service staff explained what could be the problem, he asked me if I had time right then and there to have the problem checked. The car was checked a new battery was installed and an hour late I was on my way. I was impressed with this service.

K

23 de sep. de 2014

99.9% Positive experience. The only negative... my tires weren't properly inflated. Recommended inflation 35 psi, mine were all around 30 psi.

Samuel

22 de sep. de 2014

I was in for my first oil change since purchasing my Certified CTS4. I was surprised to know that the cost was covered under the Certified agreement.........I was floored. Service was performed timely and all of my questions were answered by the Service Consultant Shaun Sorrentino.

Hampton

20 de sep. de 2014

Excellent, professional and friendly engagement with everyone I came in contact with. The facility is great and on the way to being even better still.

NY Karen

18 de sep. de 2014

They were Fantastic!!!! Especially since Ingersoll of Pawling treated me ridiculously and sent me my car back saying NOTHING was wrong. Ingersoll of Danbury were patient, listened, smiled, were not rude and FIXED MY CAR!!!!! I will continue to enjoy the relationship with Ingersoll Danbury.

Robert

18 de sep. de 2014

My appointment was booked under another person with the same name which caused a little confusion. Then, unfortunately, two sets of the same accessory were defective so they were not installed and i will have to return again. Also, not sure why problem that i asked to be looked at, was not completed. Sean (who was excellent) took the truck for a test run and duplicated my concern and went back in and was able to pull up a GM alert that described my exact issue. Why didn't the tech do that? So again, have to come back for that too. I will again ask for Sean. He was very good and professional. Thank you Sean.

Lee

18 de sep. de 2014

Was very nice. Aaron was just great .The whole team this time around was great.everything worked out great.Love my new Terrian

Michael

17 de sep. de 2014

Took one week to fix problem with traction control and stabilitrak. Seems to be OK now.Service advisors could have updated me more. But I am still happy with the service!

Peter

16 de sep. de 2014

I recently purchased the 2014 Buick Encore. Lisa Provenzano was terrific. She spent a great deal of time reviewing the car with us, answering all our questions and was most professional. Thank you Lisa for making this a wonderful experience. I highly recommend seeing Lisa at Ingersoll Auto in Danbury.

Luis

13 de sep. de 2014

Great Customer service as always since the beginning until the end every new experience with our dealer is always great!Cory was excellent, thank you so much.

Donn

12 de sep. de 2014

Linda Ruder was very helpful in helping us select a new vehicle. This is the third vehicle we have purchased through Ingersoll so that says something right there. Excellent customer service and always go above and beyond. We also have had excellent experience with the service department. Very helpful and accommodating.

Douglas

11 de sep. de 2014

As always everything was fine. Don and Nate are great guys and quite frankly the reason I keep bringing the vehicle back to your establishment for service

Nicholas

10 de sep. de 2014

It was very convenient that I was able to deal with the salesman through text. It was helpful because there isn't always time during my busy day to stop and make phone calls.

Ronald

10 de sep. de 2014

This being my first time buying a vehicle from Ingersoll Auto Of Danbury, I must say I am very pleased with the entire experience. I expect to buy my next 2 cars there as well.

John

9 de sep. de 2014

I'm always treated with respect and the employees working in the service department are always pleasant and very helpful in resolving my concerns. On this occasion Shawn and Dawn were great.

Charles

7 de sep. de 2014

Everyone was professional and courteous through the whole process of finding the right car to the right financing option and with the delivery.

Elizabeth

7 de sep. de 2014

great service, nice friendly team, did not have to wait long but was able to work in waiting room thanks to wi/fi.thank you~

David

5 de sep. de 2014

Loved the sales rep. He gave us perfect info, and found us exactly what we were looking for on the lot. And, the financial person, Frank?, found us a better rebate then was our initial thought! Everyone was great. Very nice to see the dealership so busy!

John

4 de sep. de 2014

Always a pleasure dealing with service representatives who are top notch. Work done on vehicle by mechanics always good and waiting always what told waiting area pleasant and love the coffee.

Richard

30 de ago. de 2014

Been a chevy/gym since I started driving over 25 years. Was one of the few oil changes not done myself. Will be returning for future oil changes. Enjoyed dealing with Nate.

Kortnie

29 de ago. de 2014

Mr. Gallagher was extremely helpful and easy to talk to. I was able to get the car I wanted in the color and style I wanted with all the accessories I wanted with his help. Because of his help, I am able to finance my first brand new car and Mr. Gallagher went above in beyond in his helpfulness to help make this all happen.

Bill

28 de ago. de 2014

It is one of the most orgonized and helpful dealerships/service centers that I have ever been to. Your people are friendly and courtious as well. Always a pleasant expierence.

Stephen

28 de ago. de 2014

dealer is convenient and fair but.... 1..NO LOANER CAR AVAILABLE?only for warranty work ?not good ... Cadillac is a premium car and we are treated the same as a Chevy customer2..no online coupons on the website for service work that are making me run to the dealer.even Toyota up the road has loaner cars no questions asked for all service work and coupons/mens day etccome on folks treat Cadillac customers better so you don't lose business to luxury importsnot unhappy just honest ..step up

William

23 de ago. de 2014

Nate was our service person and he was extremely professional and helpful. The young man who gave me a ride home was charming and polite.

Rosemary

23 de ago. de 2014

i am always pleased with my service at ingersoll. my services are always preformed on a timely manner and any questions i have are answered. I plan on doing business with Ingersoll for many more years to come.

Roseanne

21 de ago. de 2014

Mr. Olivo, Sales, and the Service Department has always risen to the occasion; we have been purchasing cars since the inception of Saturn of Danbury through the evolution of Todd's Ingersoll Automotive-THERE IS NO ONE THAT CAN EQUAL THIS DEALERSHIP IN THE COUNTRY!

Ralph

18 de ago. de 2014

I had to wait for a shuttle ride for over an hour. Other than that the service was great. (You need more loaner cars!!!).

Theodore

13 de ago. de 2014

Shaun at the service desk is, as usual, outstanding. He's helpful, responsive and let's you know status of what is going on with vehicle. Mike the technician does an excellent job with my car and understands the dynamics of all the operating systems and how they interface. Earlier I said I would "definitely recommend" the Ingersoll dealership.....that is due to the service department. Best I've ever encountered.

Angelo

11 de ago. de 2014

One small issue on total bill, while reasonable and in order the service rep wasn't acurate prior to me picking up the vehicle. On arrival the explanation was clear and understandable. Overall everyone I dealt with was excellent and more people should know that Ingersoll service is NOT an overpriced dealership type, you pay the same as any mechanic with far better service.

Charles

6 de ago. de 2014

Hi, We would just like to tell you that Jerry and Brian helped us out so much. They are both very pleasant and great to work with while getting our car. Thank You Guys for your help. It was fun.Tami & Charlie Erickson

Anne

5 de ago. de 2014

Upon entering, I got a warm welcome from a couple of employees in the showroom. Morgan carefully assessed my information about the new car I would like. I have not bought a new car in a long time. He thoroughly explained all of the features, and worked hard to make sure everything was done right. He is a pleasure to work with. It was also nice to work with Jerry in the business office.

Dale

4 de ago. de 2014

I came in for a oil change and tire rotation and they found a problem. I was offered pizza while I waited! Who does that?!!! Everything was fixed, I had lunch and was on my way safe again! Thanks very much!

Kevin Trick

30 de jul. de 2014

You wait to make an appointment. Then they don't even look at you car when you finally drop it off. And this happens everytime. I will never be back.

Patricia

27 de jul. de 2014

Service took longer than expected and on a Friday making that commute home long. I won't schedule appts on Friday afternoon anymore. However, love the service and the friendly people. The up front apology for taking more time is appreciated and due to the fact that you recognized it and didn't blame anyone is great customer service. It was only 30 minutes longer than usual. You do a great job.

Lisa

25 de jul. de 2014

Your entire team was great. Steve from sales was fantastic...he made the process so easy and enjoyable. Thank you again for everything!

William

23 de jul. de 2014

I had a very pleasant experience. Everyone from the sales rep (Warren) to the finance manager (Pete) and last but not least the GM (Shep) who actually went and dug up my truck so I could check it out thoroughly, and actually everyone in between that was friendly and helpful in one way or another made it worth the travel to go and buy my vehicle there. I'd definitely go there again even though I have a GMC dealership 5 minutes away.

Sharon

23 de jul. de 2014

Experience with Dawn the person who helped me was very good. However as my car needed repair to what I believe was caused by the recall 14116 I should have gotten a loaner car while it was being repaired. With the new recall being sent out (13036) which could cause issues with the brakes I am seriously thinking of taking up the request I have recieved for you to buy my 2004 Chevy malibu as I am seriously doubting the safety of my car especially when it means the safety of my daughter in this current car.

Christopher

21 de jul. de 2014

Had a great sales experience with Lisa Provenzano who went the extra mile to make sure we were happy and received everything we were promised. Fantastic attitude and dedication to customer satisfaction. Was the most pleasant buying experience I have ever had - despite a few bumps in the road. Peter Terzano (Finance) was similarly low pressure and made us feel he was "on our side".

Paul

20 de jul. de 2014

Salesperson knowledgeable, courteous, helped look over allavailable options and was absolutely responsive to any and allquestions and concerns. Helped make my decision easier and the purchase went through effortlessly.

Nathalie

19 de jul. de 2014

I was greeted & remembered by other associates there that weren't directly involved in my service appointment there- how nice!!

Paula

7 de jul. de 2014

As always and excellent experience - where the staff did everything to make the service of my vehicle the most convenient for me.

Robert

4 de jul. de 2014

It was a long wait but the free coffee took the sting out of it. I'll check out the navigation system tomorrow. The system was the worst so hopefully the upgrade will make it operational now. If the upgrade doesn't work I'll try to get the car disqualified under the CT State Lemon Law. Ya, it's that bad. I'll keep you posted.

Keith

4 de jul. de 2014

I had Phil Lariccia as my sales rep and he was outstanding. He answered my text messages and accommodated my busy schedule. He worked extremely hard trying to find a vehicle that would fit my needs and my price range. I can't wait to buy another vehicle in three years!

Tanya

4 de jul. de 2014

This was my 2nd purchase in less than 2 years.. I was extremely happy with the service with both purchases. I will absolutely recommend Ingersoll to anyone looking for exceptional service and friendliness. I look foward to my next visit!

Richard

4 de jul. de 2014

Lisa was a great sales person she helped me pick the right car then she searched for a match and found the car. On delivery she explained every function on the new car. Very happy to have an experienced sales person take care of my needs on my new purchase.

Kristine

4 de jul. de 2014

Lisa provenzano was excellent to work with. She listened to us and provided excellent suggestions until we found exactly what we wanted in the the right price range. We enjoyed our car buying experience

Michele

2 de jul. de 2014

The staff is very courteous and friendly. When there was an issue with transferring my registration, they resolved it within 5 minutes. We waited a little longer than we had planned for the new car transaction to be completed, however, I did not state up front that I had to be finished in a specific amount of time.

Theresa

1 de jul. de 2014

The guys in the service department are wonderful and friendly! I was in and out of the in exactly 1 hour like I was told! However, about 2 hours after I left, I noticed that my rear passenger side tire was missing the valve stem cap. I had all four before it went in for service, but after, that one was missing. Otherwise, my service I received was great!

Henry

1 de jul. de 2014

it was extremely satisfying and everyone was very helpful and concerned that was taken care of from Shep to Pete and Warren thank you all

Michael

30 de jun. de 2014

Easiest car buying experience I have ever had. I came in to sign papers and was on my way home in 30 minutes. With the test drive I spent an hour at the dealership.

Tony Gonzalez

28 de jun. de 2014

I bring my Cadillac back to Ingersoll Auto for all my services since that's where I originally purchased the vehicle. Having just received my SRX back from another service, I must say I am more impressed every time I visit. I work with Don Basil and his dedication to customer service is the biggest reason I keep returning. It's one thing to have impeccable service on the first visit, but to always perform at such a high level is surely commendable and, in the automotive industry, seems like nothing short of a miracle. The overall quality of my last service, including the work performed, was so perfect that I simply had to write this review. If you haven't purchased from Ingersoll or haven't serviced with them, you have no idea what you're missing out on. Many thanks again for everything to Don, the entire service team, and beyond. I truly look forward to my next visit!

Danielle

24 de jun. de 2014

It was great working with Debbie Smith the finance manager and Pat the sales person. They were knowledgable, professional and are great representation of GM the brand. This is no easy task when the news of recalls overshadows all other meaning of GM.

Stephen

23 de jun. de 2014

When dropping off, not sure what to do/where to go when I got out of my car. Just stood in the middle of huge room for about 5 minutes before Cory waved me over and took my info. I believe it is just crazy/confusing during the construction. Also, my brake pedal was checked/lubed because it has been squeaking and they said it should be fine now, but it started squeaking an hour after leaving the dealership. Should I bring it back in again?

Dan S

21 de jun. de 2014

I bought my 2003 Silverado at Ingersoll Auto. The truck was in perfect running condition when I put my money down on the truck. Within a week everything started to go wrong with it. They kept telling me that all the problems I have been having with my truck are perfectly normal, and now my warranty has expired! I'm stuck paying for their unprofessional service.

Susan

21 de jun. de 2014

Ingersoll always delivers. I was personally escorted past the cement truck to the waiting area which wasn't necessary but so very polite!

Noreen

20 de jun. de 2014

I needed an afternoon appt., and needed to wait for my car. I did not want to get to the appt and then have to wait for 1-2 hours before they even attended to my car. I explained this to the woman who took my phone call, she checked w/ service manager, and appt was made for that late afternoon, and I was taken care of right away, and out the door within 45 minutes. I was very pleased.

Pat

19 de jun. de 2014

I had an emergency. My brake line had broken. When I called Nate said to bring it right in. They were extremely busy but still took the time to take care of my problem. Thank you for the quick service and for appreciating customer loyalty.

Thomas

19 de jun. de 2014

Morgan was phenomenal...extremely helpful, knowledgeable, and a really nice guy. Would recommend to anyone looking for a car, really made the experience stress free.

Patricia

14 de jun. de 2014

Always at ease when I know Dawn is the one taking care to make sure my car is handled properly. She always keeps you up-to-date, and tells you exactly what is going on and what is wrong if anything.

Scott

13 de jun. de 2014

Lisa made me and my family feel very comfortable and at ease through the whole experance. My son is 4 1/2 he had a great time also. My wife and I really appreciated the way that the sales team kept an eye on my son while we were working on the deal. Lisa listened to what I had to say and was able to make the right deal and found me the right truck. I had went to 3 other dealerships before Ingersol and they were very stressful. I had to work hard to get them close to the trade in price for my old truck. Lisa did a wonderful job and I could not be more satisfied with my new GMC Sierra 2500. We will be buying from Lisa and Ingersol auto again. Thank you again Scott T. Ruedemann

Stephen

11 de jun. de 2014

My recent experience at Ingersoll Auto of Danbury was great. I arrived at the dealership with a oil problem. My engine was checked and I was given an oil change with no problems. I left the dealership very happy ....The Service was quick and done right. I did not have an appointment but I was still treated like a good customer. I am very pleased with Ingersoll Auto of Danbury.

Victor

11 de jun. de 2014

Service team . Kevin ,Larry , herb all great interactionsWe are still working on getting the issues sorted but there is a sense of urgency professionalism and end service throughout this service case.I was supplied with a BRAND new luxury loaner. Updates have been given daily.

Joseph

8 de jun. de 2014

the more I think about it the more but im a man of my word and I will give this dealership all 10/10 . the next time I deal with you guys it will be a very different. True we agreed on a price based on a monthly payment. BUT that was based on (which was all asked PRE deal) tax based on 8.75 which was lowered later after deal and a rate of 4.99% . So I go to your finance deal and the rate is 4.49 the tax rate is 8.125 and the DEPOSIT (which you did cut a check for) was all in the deal at the same price we agreed, NO OFFENSE but you guys always seemed better then this too me, Could have just as easily said to me OH WE GOT YOU A BETTER RATE HEre is 3 dollars less a month. AND YOUR HERO'S instead of keeping the same price based on different numbers and TRYING to keep my deposit, YOU WENT forM10 stars to used car. MY DEALINGS WITH AARON is the only reason I would come back at this point. The last guy JAY was Just as great. BUT AARON IS A 10/10 and getting sent off with 8 employees was a nice touch especially since my 3 yo was there she liked it. I WOULD LOVE A FOLLOW UP TO THIS . bUT WILL HONOR MY WORD WITH AARON.

Susan

7 de jun. de 2014

We couldn't be happier with the customer service at Ingersol. From the day we made our first purchase, servicing our vehicle when necessary, they never let us down. They always make us feel they appreciate our business and will go above and beyond to keep us satisfied. Hands down the best dealership we've ever dealt with and wil continue to do so.

Thomas

6 de jun. de 2014

As always it was a great experience. Herb and the service staff were right there to take care of my needs that occurred unexpectedly at 6 PM on June 5th. It is a great team and I tell everyone.

Renee

6 de jun. de 2014

It is always so easy and pleasant to get service work done there. Best of all the price is always fair!

John

6 de jun. de 2014

Treated with courtesy and respect, everyone went out of their way to be helpful. Our salesmen Arron Whitlock was especially polite, professional and helpful.

Thomas

5 de jun. de 2014

Our salesman was New but really went out of his way for us. We would highly recommend him when/if anyone we know was interested in buying a car.

Donna

5 de jun. de 2014

Have had nothing but first rate service from Ingersoll. We have leased my last three autos from Phil LaRiccio, and have never had a better, more comfortable experience with any auto dealership. From our past association, Phil knew just what we would be looking for and worked a deal on exactly the car that we wanted - we drove it away the same day.Thanks, will see you for all our servicing needs and for our next lease.Rick nd Donna MorganRick Morgan

Dana

5 de jun. de 2014

Vincent sold me my Buick Encore and he couldn't have been more helpful, professional, or kind. He did his best to get me into a comfortable payment for my lease and truly tried his best because I really wanted the car. He spent lots of time with me and was very clear in letting me know I can contact him anytime with future questions. Im so glad I went to Ingersoll, the financial service gentleman was very kind and helpful too. An overall great experience.

Christian

5 de jun. de 2014

This is the 3rd vehicle we've bought from Phil. He's great and always goes above and beyond. My biggest problem with the dealership is they set the bar so high that other places can't compare.

Russell

5 de jun. de 2014

I was very well treated and all of my questions were answered, helping me make a purchase I was happy with.

Sarah

3 de jun. de 2014

We loved Pat! He made us feel very welcomed and helped us tremedously! We will definitely be purchasing future vehicles there!

Robin

3 de jun. de 2014

The service consultant was available immediately upon my arrival. We discussed all that was to be done, including two recalls of which I was unaware. She estimated the time that it would take, and we agreed that I would wait. The work was done without incident, in less than the estimated time. I could not be more satisfied.

Delia

3 de jun. de 2014

Ingersoll has the best customer service I have ever experienced. They are always friendly and considerate. I will never go to another dealership again.

John

2 de jun. de 2014

The service was outstanding. This is the second car that we have leased from Ingersoll in the last 12 months and for the first time in 30 years my family is once again a 100% GMC (Chevy) family. Bob Laber was outstanding - he listened to everything I said on the phone when we set up my appointment and had all of my options carefully laid out when I arrived. I cannot imagine a better experience. p.s. based on my experience with my first Ingersoll car my sister in law also purchased a Chevy from Bob and the team at Ingersoll!

Donald

31 de may. de 2014

Everyone is extremely friendly, helpful and eager to please. Lisa Provensano jumped through hoopes to get us the deal we got. Todd was a tremendous asset in our decision and thought process as we expected nothing but hoped for the best. And that's what we got, the best!

Tomasita

28 de may. de 2014

I'm always very satisfied with their work and the friendly staff the seating area is very comfortable so I don't mind waiting while they take care of my truck:)

Miss Fakeos

28 de may. de 2014

It was the best experience it was the worst experience. I went to the dealership and looked around no one helped me. I ended up finding the car elsewhere. And I came back and bought another car from them. Then I returned the car that I first bought. And bought another car there. It was okay. I was only one in the dealership at the time.

Anthony

27 de may. de 2014

The staff was very nice and made me feel welcomed. They were helpfull. The service was very easy and smooth.

Stephanie

27 de may. de 2014

As always I was helped immediately, the service to be provided was explained to me and finished earlier than expected - which is always nice as I was waiting for my vehicle.

John_Sinoma

24 de may. de 2014

Matt Cuomo is horrible. He gives car salesman the bad reputation they often have. He's a lier and unresponsive. His sales manager Armand Marricco is just as bad. Never us this dealership. They're are such liars. Save yourself the aggravation. Worst experience EVER!!

Selena J

24 de may. de 2014

If you are looking for a typical experience at a used car dealership then go and visit Ingersoll Auto of Danbury. The salesman, Matt Cuomo, made a deal to sell a car and then went back on his word. He gets annoyed easily when you try and question all the fees they try and tack onto the price of the car. He is untrustworthy and a typical salesman. Even if you don't go to him, the sales manager Armand, is just the same. Don't go to this dealership unless you like getting hassled.

Ann

24 de may. de 2014

The staff was very attentive and worked very hard to provide us with a good experience. Everyone did an excellent job. This is our third car from the dealership and we go back for all our service. We feel well taken care of.

Philip

23 de may. de 2014

Mike L. Was great. Showed me exactly what I wanted on the first try. Pete in financing explained my options very well. Overall great experience.

Daniel

22 de may. de 2014

Don, who was at the desk and managed the service, was fabulous. He was attentive, clear in explanations, and a true asset to your company. It was my first service after having purchased the car several months ago. An A+ rating all around.

Thomas

22 de may. de 2014

Patrick went above and beyond to find the exact vehicle I wanted and made sure it was perfect. He went over every single option and new function of the vehicle. He was a true professional that returned my calls promptly and dedicated himself to the sale.

Alison

20 de may. de 2014

Mike was awesome, I never felt pressured into anything and he did a great job at finding me the car I wanted. The entire staff rocked, even providing pizza to my son so he could have lunch. We were out the door within 3 hours. I have nothing but nice things to say.

Mark

19 de may. de 2014

Despite not having a loaner vehicle available for a couple of days everything else about my visit was excellent and handled in a timely and professional manner.

Marc

19 de may. de 2014

my recall visit was done very quickly, and as of now the job looks ok, but at times key upon shutting off it gets stuck and with a slight struggle the key comes out. this happens intermittly. i will call and let them be aware of this.

Kenneth

18 de may. de 2014

Even though the service took slightly longer than expected I was very happy with the service dept and the outcome.

James

17 de may. de 2014

left with noise still undiagnosed - had to have a friend who is a retired mechanic look at it to determine that the alternator is going. Shouldn't your technicians be able to do that? Also while the primary contact was great - getting through to him from the receptionist (on the phone) is impossible. Very frustrating. No problem with the repairs themselves - happy with the service

Stephen

17 de may. de 2014

Rich was great! He explained all of the features of my new vehicle and was available for questions after I purchased as well. Would never go anywhere else!

Lorraine

13 de may. de 2014

The experience was extremely pleasant and every one of the staff members were wonderful and very helpful in assisting me with my new car experience.

Jeffrey

12 de may. de 2014

clean service area, great people/personalities and punctuality w my service appointment. The wifi access and beverages is a good touch.The techs talk cars, which is nice to see/hear.

Edward

10 de may. de 2014

Your service rep. Don is excellent at his job. He communicates clearly and has excellent people skills. My SRX needs a new radio and Don will arrange both the service and a loaner when the new radio arrives. He also checked to see if my SRX was on recall and it was so the acceleration program was updated at the same time.

Doug

9 de may. de 2014

Kevin in the Service department ROCKS! He's the reason I keep coming back. I'm a DIY guy so I appreciate honesty and advice. In those instances when I can do the work myself, I'm happy to pay Ingersoll for a diagnoses. Kevin the mechanics are great to work with.

Ana

9 de may. de 2014

The only complaint was I was told an hour or less and ended up waiting an hour and forty five minutes

Daniel

7 de may. de 2014

Linda Ruder was absolutely wonderful. She found us the exact vehicle we were looking for. She is very knowledgeable, pleasant, and professional. It was a pleasure purchasing our Encore from Linda and your dealership! Thank you Linda!

Christopher

6 de may. de 2014

Nate took very good care of me , updated me mid day and called me in the afternoon to pick up.Thanks Nate!

Rhys

5 de may. de 2014

My sales rep, Rich Barillari, was great to deal with - friendly, quickly responsive to questions/email, knowledgeable about the GMC Sierra, and helpful with suggestions. My experience was very positive and I will be happy to recommend Rich to my friends who are looking for a new vehicle.

David

2 de may. de 2014

Phil Laricca did a great job handling every aspect of the sale. He made me very comfortable. It was my first time doing business with Ingersoll. He made me feel like a long time customer.

Christopher

2 de may. de 2014

We took the van to your dealership on accident ... we had an appointment in Waterbury where the van was purchased . Your service department got us in anyway & serviced the van promptly

James

2 de may. de 2014

Our sales associate Phil Lariccia along with Jerry in finance were very professional and a pleasure to deal with (again!). This is our second lease through Phil, his attention to detail is to be commended. Thank you for the opportunity to express our complete satisfaction with our Ingersoll experience.Sincerely,Jim & Karen Vulcano

Tony G.

1 de may. de 2014

There was an issue with a part that was owed to me after I purchased my new Cadillac. After waiting quite a while I explained to Morgan, my salesperson, my concern over not having the part. The hold up was not the fault of Ingersoll, rather we were waiting for GM. Morgan got right back to me and said he will take care of it. Within a week my part was in and Don from service contacted me to advise me that I can come in anytime to pick up the part. When I arrived at the dealership Don was there and he helped me pick up my part. He was awesome. Don always goes out of his way to make sure my visits are perfect and all of my expectations are met. And I owe great big thanks to Morgan for making sure that the promised part was there for me. Many thanks again Ingersoll, another great experience! Tony G. ~Newtown, CT

Suzanne

1 de may. de 2014

This is our second time leasing a car at Ingersoll and once again our sales assoc. did a outstanding job. The service department is also great. We will certainly be back!

Mark

30 de abr. de 2014

This is the third vehicle we've leased through Ingersoll. Each time, we've worked with Bob Laber, and couldn't be in better hands!

Kristen

30 de abr. de 2014

My experience at Ingersoll was a breeze from the beginning. When I walked into the showroom I was warmly greeted by my salesman Warren. He was very accommodating and took the time to understand my needs and what I was looking for. He was genuinely interested in finding the right car for me. I was at another dealership early that day and was put to the wayside. It was the complete opposite here. From the test drive to the gathering the numbers for the lease to signing all the papers, it was an excellent experience. My uncle had just purchased a Cadillac from you guys about 2 weeks prior and loved the experience as well. I would definitely tell friends to come to Ingersoll. Thank you.

Ray

30 de abr. de 2014

Don was very pleasant and the dealership provided me a ride home and a pickup ride when my car was ready.

Clarence

29 de abr. de 2014

Had another great experience at Ingersoll. Shaun was my service advisor and he did a great job informing me of my options as well as breakdown of costs.

Richard

28 de abr. de 2014

Clean Facilities waiting area with coffee tea and juice TV Great group of people from service department to sales always friendly and helpful treats you as family. I always say this is the best deal ship I have ever been to

Debra

28 de abr. de 2014

We had an awesome buying experience. From being offered a beverage to the amount of time and attention paid to finding out and delivering on our driving needs, we felt like we totally mattered. Every effort was made to please us and give us a perfect experience and it works. Lisa Provenzano is great. We would definitely recommend Ingersoll to friends and family and we have already begun to.

Jean

28 de abr. de 2014

Explained all that they were looking & finally located the problem that was causing the service engine to stay on for many, many months. Slway was very understanding & not make waiting the waiting area for hrs have me a loaner

Joanne

28 de abr. de 2014

As always your staff is excellent. Cordial, accommodating and thorough. The only dealership I have ever trusted. I would and have recommended.

Christopher

27 de abr. de 2014

I was very impressed with the professionalism of the entire staff. The salesperson that assisted me in my purchase, Warren Smith, was great and worked with me closing in finding the perfect Camaro for me!

Bill

26 de abr. de 2014

Courteous and prompt service is a given at Ingersol. Always a positive experience. Congratulations re expansion. Wish you the very best success with it.

Sherry

25 de abr. de 2014

Don & Nate are always professional and helpful when ever I call or come in.I had an issue where my car wouldn't start after picking it up from service. Beatrice took my call and got me in touch with Kevin. They both approached the situation with such care and concern that I felt I was in great hands. Ingersol should know that they people they have working for them are irreplaceable. The customer service shown to me and my family was over and above. I will tell everyone my experience with this service department. Thank you for all of your help.

Ashley

24 de abr. de 2014

I needed to return my lease with a different dealer. They made it so easy and very helpful when I was there. Definately the best experience at a dealership that I ever had. The whole process was easy and car was priced well too!!

Chris

24 de abr. de 2014

We ALWAYS take our vehicles to Ingersoll Auto, they go above and beyond to make their customers have a GREAT experience. We will never go anywhere else... :0)

Michael

23 de abr. de 2014

my truck was in for 15000 service, treated very profesionaly,all work was done quickly. service area was spotless. even the coffee was great your the best.

Donna

23 de abr. de 2014

Assistant Manager Kevin Gallant could not do enough to help me out. I bought my GMC Acadia a year ago and was never told that the transmission had been replaced in 2012. Kevin and Dawn are two extremely nice service people who go out of their way to help the customers on a personal level. I found John the Service Manager to be a little arrogant and talk down to me like I did not know what I was talking about. I definately can not say enough on how great both Dawn and Kevin are at helping their customers. The loyalty they show is truly amazing and comes from their heart. Thank goodness there are people like them to help customers and calm them down when serious problems arise with their vehicles. They are two truly amazing people who GMC should be happy to have on their team.

Dale

23 de abr. de 2014

Everyone was very friendly and helpful. I was given a loaner car once one became available and as soon as my truck was fixed I was able to pick it up. Very happy with everyone.

Barbara

21 de abr. de 2014

Lisa was a true professional and a credit to Ingersoll. My compliments on her professionalism and the true caring nature that she showed.

Robin

21 de abr. de 2014

I love the convenience of being able to wait for my car and use the wifi and before I knew it, the time had passed and my car was ready.

Max

20 de abr. de 2014

Morgan spent so much time with us both to show us new cars, as well as setting us up once we purchased. He got us a great price and we were happy to give such a nice, patient and knowledgable person our business. Finance was also very thorough and your welcome staff also very friendly

Christopher

19 de abr. de 2014

The sales personnel were friendly . The facility is nice , new & clean . Everyone seemed very professional .

Holly

19 de abr. de 2014

My team leader, Kevin, kept me well informed as to the progress of my car service. I also appreciated being driven to and from my home in the courtesy car. Raphael was a great driving companion! I will always be a member of the Ingersoll family. Kudos to everyone involved!

Janet

19 de abr. de 2014

I feel like I have a new family at Ingersoll. They made our buying experience a pleasure. Bob was the perfect sales associate. He was knowledgeable, courteous and knew what we liked and needed better than we did! Thank you Bob! Debbie made our financing simple and efficient. Thank yoh Debbie!

Joseph

18 de abr. de 2014

Extremely professional presentation, top quality assistance and a very friendly environment. I definitively will continue to do business with Ingersoll!

Carl

18 de abr. de 2014

Every single person I encountered at Ingersoll Auto of Danbury was polite, professional and friendly. My work was executed in a timely manner. I was completely satisfied in every way. How do you guys do it???

Bradley

18 de abr. de 2014

Very easy and pleasant, I got exactly what I wanted for a price I feel was fair. Our sales rep was a pleasure to deal with.

Medi

17 de abr. de 2014

I have to say that the sales person took care of like I was s family member. I stayed about three hours there and the salesperson stayed by me and answered all the questions I had. And believe me I had thousands of questions he answered every single one very fast and just what I wanted to hear. I would definitely tell my family and friends. Thank you very much.

Sandra

17 de abr. de 2014

Bob Laber was fantastic. This was our 9th car buying experience and Bob ensured this was our best experience by far! The process could not have been easier and we got exactly what we wanted at the price we wanted!

Mac

16 de abr. de 2014

Kevin Gallante is a great asset to your company and always a pleasure to have him handle my business. He's always very organized, accommodating, professional, quick and always treats me very well. He's the reason that I drive 90 mins to have you service my Escalade.

Anthony

13 de abr. de 2014

I was treated well having the wheels rotated and 27 point inspection performed after a misunderstanding during an earlier visit. A Complimentary detail was also done which looks great. A loaner car was provided during the visit. Nate was polite and kept me informed on when to pick up the vehicle. Pam and Beatrice were also very helpful, and courteous with the rental vehicle. I also want to thank Kevin Gallante for arranging to have the 27 point inspection and wheel rotation done during this visit. Thank you,Anthony Landi

Carol

12 de abr. de 2014

Lisa Provenzano was a top salesperson explained everything fully, was attentive and answered all my questions. I was so very pleased with the entire experience and always am at Ingersoll as this is my second purchase from them.

Michael

11 de abr. de 2014

A very good experience timely and very open about what services were required and the time it would take to get completed. People are friendly and provided feedback throiughout the proces

Cynthia

11 de abr. de 2014

Friendly, quick, through, I couldn't be happier, I enjoyed the coupons that were sent by email as well. They took the miserable chore of auto service & made it extremely bearable

Thomas

10 de abr. de 2014

During the the test drives of both the Traverse and the Acadia, Warren Smith was instrumental in pointing the differences between the two cars. He made the buying process of the Acadia effortless.

Gregory

7 de abr. de 2014

Great experience from entering the showroom, through financing and leaving with my new vehicle. Nice to see that buying a car can be a great experience again, like the days when I went with my father to the GM showrooms of years ago.

Jerome

7 de abr. de 2014

Everyone was very cordial. There were no high pressure sales tactics. Carefully explain the findings of the 27 point inspection. Very professional

Kelly

5 de abr. de 2014

From the moment we walked into the dealership the service was amazing and we got to sit down with your salesman Aaron right away. Aaron and everyone else were so nice making sure we felt at home. I have and will continue to recommend your dealership.

Luigi

4 de abr. de 2014

Had a 3:55 appointment for oil change and tire rotation.Was there a few minutes early no problem. Car was taken right way with friendly and professional service staff. Was out by 4:35. Great dealership.

Frank

4 de abr. de 2014

Nate is a pleasure to work with - service is exceptional - very accommodating friendly professional efficient and respectful.

Michael

4 de abr. de 2014

This was a 90K mile tune up, they were very thorough and they kept me up to speed on what needed to be done. I also had some additional work that needed to be completed so they arranged for a rental car for me. The work was done as promised.

Lauren

4 de abr. de 2014

From beginning to end, this was a flawless car buying experience. Ingersoll Auto is pioneering higher and higher levels of customer service excellence.

Daniel

4 de abr. de 2014

My service consultant was Shaun Sorrentino ,he was very accommodating and professional and took care of my service issues to my great satisfaction, a pleasure to work with.

Mary

4 de abr. de 2014

My salesperson was Lisa Provenzano. She was extremely knowledgeable about GM products. Also she was very professional and met all our needs and requests.

Denis

3 de abr. de 2014

this survey is way to long, i had no issues and it worked out very well in the future i hope this continues should i have any problems with the car thanks !

Lee

3 de abr. de 2014

It was by chance, but you had the exact vehicle I was looking for. All issues were taken care of and I am a very satisfied customer

Theresa

3 de abr. de 2014

Great personal customer service! Very knowledgable..Gave a great lesson about the in's and out's of the truck.Couldn't ask for better service

Robert

3 de abr. de 2014

Great service Liked that I can schedule a mid morning appointment and be in and out as promised Great job

Mark

2 de abr. de 2014

Product problem. Only 17,000 miles and engine is losing oil between oil changes. Causing engine knocking noise and internal damage to bearings. All services done at Ingersoll. Will monitor but not happy with product. Second GM purchase. Traded Cadillac CTS. Not sure if we will purchase GM product again.

Melissa

2 de abr. de 2014

Kevin was very helpful. He went above and beyond what we asked him to do, and when he said please contact me if you need anything, my husband and I truly believed him. It was sincere. We were put in a loaner vehicle, which we needed abd when we received the car back, it was fixed. Kevin made sure of it before he returned it to us, preventing us from having to make extra trips out there.

Andrea

2 de abr. de 2014

I bought my car in January, was in for my first service. Service personnel were very professional and couldn't have been nicer! Great service and because I had so many errands to run they shuttled me to where I needed to go and picked me up when I was done, what a great service!

Jeff

1 de abr. de 2014

We were in the market for a used Suburban for quite some time and found one here at Ingersoll. Being from Syracuse ,NY I was expecting the run around like I have received from other dealers when calling on a vehicle that I had interest in. However, I was put on the phone with Lisa Provenzano and she went the extra mile! Lisa provided specific photos of the vehicle that I was looking for via email and even performed a "FaceTime" walk around of the truck so I could get a feel for the truck's condition. It was that type of service that provided me the confidence to purchase the vehicle. Made the 4 hour drive on Saturday and the vehicle was as advertised. Signed the paperwork and drove home. I would definitely do business with Ingersoll again and especially with Lisa who was fantastic. Down to earth, no nonsense and true to word. Thank you Ingersoll! And thank you Lisa! You made this the easiest car deal that I have ever made. We are very happy! Thanks again.

jayalvz

20 de ene. de 2014

I was extremely impressed by the professional knowledge and outstanding service I received from Aaron Whitlock, Sales Consultant. I been searching for a SRX for several weeks with certain options. During my casual visit Aaron provided super customer service and technical and financial direction . I strongly suggest to everyone to visit this dealership because my experience exceeded any my expectation: Go and experience world first class customer service from a very informative and caring individual.

3281982

13 de ene. de 2014

I recently leased a car from Ingersol Auto and it was such a great experience that I would recommend them to anyone! I had gone to multiple dealerships before I decided on what I wanted and after talking to them it was clear that they were the dealership that I wanted to deal with. They made everything very easy and I was able to drive the car off the lot that day.I have been back since then for servicing and even that was a great experience. It was snowing the day of my service appointment and as soon as I pulled up there was someone waiting to pull my car in. I went inside and they told me it would be about an hour but I was in and out within 45 -50 minutes. Their staff is courteous and friendly and I couldn't have asked for a better experience.

ynovitskiy

1 de nov. de 2013

I was extremely impressed by professional knowledge and outstanding service I have gotten from Mike Lariccia, Sales Consultant. I did not intend to buy a new car during my casual visit but Mike gave me a super advanced observation of technical and financial preferences if I shall buy a new car. So, I left dealership with the new beautiful car - Lincoln MKS. I strongly suggest to everyone to visit this dealership because my shopping experience exceeded any my expectation: world first class service and cars. More than this, you would love to have deal with experienced staff as Mike Lariccia. Take this chance and you will remember this day forever.

Kirkborde

15 de may. de 2013

No, I am not the owner, or an employee or a friend of either. I have been dealing with Ingersol Auto since 1998 when they were a Saturn dealership. Bought and serviced 5 cars with them, and every sales transaction was smooth and the sales staff very helpful. Took all cars for service and still do. Currently own a Buick bought through them. Service staff is extremely friendly, informative and go out of their way to ensure you are satisfied. Will continue to use them and will buy my next vehicle from them again.

Chevyguy55

14 de may. de 2013

Great service, answered all my questions and concerns i had. now I am much more confident on financing a new truck! Te entire staff has been quite helpful, they take plenty of time assisting you until customer satisfaction. Will go back when I am ready to make my purchase!

rpp100

7 de may. de 2013

I've bought/leased over 25 cars in my life and have never experienced the level of service, friendliness and attention to detail that I had at Ingersoll. It felt appreciated and received knowledgeable instructions on getting the most of the features on my Cadillac SRX.

suelen68

2 de ene. de 2013

I have been coming to this dealership for many years and have been totally satisfied with the service and quality of my GM vehicles! I read some of the other negative reviews of Ingersoll and I can't believe that it is the same place! My experiences for the last 17 years (when it was Saturn of Danbury) have been everything that an outstanding dealership should be. I would (and have, on numerous occasions) recommend them to any person wanting a great car buying and service experience!

cadillacguy

6 de dic. de 2012

The Service is terrible. Had my car in there for oil change and service,had an appointment,did a drop off. Didn't hear back for 2 days. Called them up to check in and found out the car had not even been looked at. No appology from them and no interest in getting it done anytime soon. So I took my car back! Just a bunch of jerks! Never going back!

wlfmann

2 de nov. de 2012

I think all the reviews I've seen about this dealer have to have been WRITTEN BY THE OWNER. This place is TERRIBLE. I went there to buy a replacement pick up, cash. I have a Chevrolet pick up now and was willing to get a new one. The salesperson seemed annoyed, and paid very little attention to the items I wanted in a new truck. She claimed they had only one truck that fit my specs. The one she showed me had no resemblance to what I had asked for. She claimed it was the only one that had my requirements, yet I could see many trucks in the lot that looked like they could be what I wanted. It seemed she didn't want to bother to do the work necessary to sell a vehicle. This attitude is why people buy foreign cars. I won't be going to any GM dealers in the foreseeable future!

Diannawhitlock

4 de oct. de 2012

The best car buying experience ever! Aaron and Debbie are awesome! I was treated like family and I will never buy from any other dealership!

wriver82

15 de ago. de 2012

Took my Corvette in for service and have to say I was leary from reading the reviews. I can tell you I was very happy. Everyone was extremely courteous and made me feel very at ease. The service was excellent and the issues were fixed. I was kept up during the day with updates with what was going on and they called me when they said they were going to. Some of the bad reviews are old and from what I can see they must have been aware of them. I will not hesitate to continue to bring my cars there for service.Bill R

ConcernedDriver

12 de ago. de 2012

After 12,000 miles on my new 2011 Chevy Cruze the automatic transmission popped out of gear and would not reengage, I ended up stranded on the side of the road for over an hour in the dark. I had the car towed by AAA to their garage and called Ingersoll the next morning. The service department receptionist told me that I would have to pay to have the car towed to their service department and and for my own rental. After being transferred to a manager I was told that towing would be covered by Chevy's Roadside Assistance which the receptionist never mentioned. Once the car and myself was at the dealership I talked with the Service Manager who told me that 12,000 miles was a lot of miles for a transmission--which is a blatant lie. The Service Department took a week to fix my car and in that time they also fixed a "small coolant leak". Well, 8 weeks later I was back in the Service Department for a recall when they discovered a "small coolant leak" again and worked on the car for another three days. The USB port has been "fixed" twice with the car in the shop for a couple days each time. I am concerned for my safety in a vehicle that Ingersoll services, as the items they are fixing keep failing and the Service Manager lies.

eobu

19 de may. de 2012

Purchased a pickup truck and paid cash and dealer was supposed to deliver the vehicle at my house. No communication on the status of my delivery just came home one day and saw the truck in my driveway. Also, dealer did not keep to their promise. They didn't pay the money they promised for a repair. Besides, I was told that the vehicle will be delivered with full tank of gas, but came empty.It was very difficult to get a hold of the sales rep, especially after collecting my money. I was always calling them. They never call me on any update. In fact, I had an excellent experience when I bought a car from Mercedes dealer in Iowa. I never went to Iowa, everything was done by phone and it was superb. I was 100% satisfied with the service.I had such a bad experience with Ingersoll that even if they offer me a car for free, I won't take it because of their terrible sales service. Though, I read a lot of good things about the dealership, but I think it's only from New car department and with local residents.Please, do yourself a big favor, don't buy used car from this company because of their bad customer service.

nothanks2

14 de sep. de 2011

I bought a car from here which would not start after one week so I had it towed back in and all they did can blame me for the car breaking down. When I went in to see how the car was doing the manager screamed and swore at me (I'm a 22 yr old girl) and he screamed me credit score for everyone to hear and said I was lucky to even have a car. I had to beg for a loaner for two weeks before they gave me one and my car sat in the parking lot for two weeks before they even looked at it. They won't even call me to give me updates on my car and everytime I call I hear lies. They have had my car for over a month now and is still not fixed. They are very nasty people who will lie as much as they can just to make a sale. This place should be shut down with the way that it is ran I def would not reccomend this dealership to anyone!

usedcarguy

4 de sep. de 2011

Purchased a Certified Pre-Owned vehicle from Danbury Auto. The CPO process - as advertised and promised - is supposed to cover hundreds of component checks and many repair/replacements of wear items to bring the Auto to "as new" condition. You pay extra for that. You also get a warranty. I purchased my car at the end of December 2010. I had my first scheduled service in May 2011, and took it to my local dealer. The local dealer called me and told me none of the CPO work had been performed and that the car - which now had close to 50,000 miles - still had the original oil filter, air filter, plugs, belts and pads. This from a dealer-based service department I've worked with and known for over ten years, so I trusted their assessment, but also asked them to save all the old parts, which they did. After the work was performed I called Dominick at Danbury Automotive and requested that Danbury pay for the CPO services they said they performed but did not. I got no where. Complete runaround. They just don't care. There are better dealerships to buy a car from in my opinion.