Victor

19 de abr. de 2016

* My car was in for maintenance in February of this year. All seemed ok at the time.* My car would not start about 2 weeks after the service. I called because it was not starting and the service staff asked me if I was not starting my car correctly. I've driven the car over 2 years so I am sure I know how to start it. * The car went in for a warranty part for the back lift hatch in March.* My car didn't start again in April. I called for a tow and the tow truck driver said the battery was dead and there was acid all over the top of the battery. He said the service team should have seen that.* Infiniti changed the battery out that day under warranty. However, the service technician completed the service checklist and marked that my brakes were in the yellow wear territory. I just had my braked replaced less than 6 months ago! This means he really did not check the brakes and incorrectly marked the sheet or the brakes are not good quality as I have only driven 3,500 miles in the past few months.I am very unsure of the quality of service at International Infiniti after these past experiences.

Abc

16 de abr. de 2016

I was in the market for a new QX60. Dan worked with me while we were waiting for the release and after as we were deciding between the 2015 and the 2016. He was very easy to work with. I was working with two other dealerships as well but Dan and International Infiniti had the best pricing and great service after we agreed on price. Very pleasant buying experience and worth me driving twice as far as the closer dealer to me. Loving the new QX60!

Sangfroid

19 de mar. de 2016

The Infiniti IA team always exceeds expectations. Customer Service is always put above everything else. I have recently experienced service at other high end car dealerships and always come back to the team at IA as my benchmark for what the customer service experience should be like when purchasing a new car. The Q50 deals right now are so phenomenal. Anyone reading this should consider getting one right now.

AnnieB

15 de mar. de 2016

My spouse and I were very pleased with the trade-in value of my old Infiniti and the price of leasing a brand new one!

KTallyGirl

14 de mar. de 2016

I recently purchased a car with salesman Curtis. He was very helpful and was not pushy in any manner like most car salesmen. Sean was also a pleasure to work with. The process was quick and I feel as though I walked away with a good deal.

Mskroblin

10 de mar. de 2016

The sales dapartment is very professional and honest..Best car buying experiance ever.The service department is a hit and miss at times. For an upscale brand no match to the competion.

Diablo

3 de mar. de 2016

I am a high maintenance car buyer as I always have A LOT of questions. The sales associate that I worked with (Jim Janowski) was very prompt with responding to my many email inquiries on the various vehicles that I was looking at. Jim went above and beyond to provide outstanding customer service. He patiently walked us through the many vehicle features. Jim even pared my wife's smartphone to this car. After the purchase (this is key, because he already made the sale), Jim even contacted the previous owner of the vehicle that I ultimately purchased to find out what maintenance items were performed so I wouldn't have to spend money on items that have already been completed.What else can I say, I will definitely be back at this dealership when I buy my next car.

gk53029

17 de feb. de 2016

Melinda was a fantastic person to work with. Best experience ever buying a new car. She was very knowledgeable and helped in every way possible.

duyenbagwell

10 de feb. de 2016

I live in Appleton and travelled to Milwaukee for my Infiniti. Melinda Starch was a pleasure to work with. She took great care of getting me what I wanted and did it a smile. Thank you Melinda for a great experience! I highly recommend anyone to International Infiniti.

LStollberg

6 de ene. de 2016

This is my second Infiniti. My current Q60 was negotiated with Dan. We reached a fair price and the deal was wrapped up and was driving my new car within a few days. My previous Infiniti was leased for 3 years, no problems, easy service. Highly recommend working with the folks at International Infiniti. My husband has equally good experiences with International Mercedes and BMW.

sediffley

21 de dic. de 2015

Apparently this vehicle has issues with the timing chain which will result in major expense for owners as their vehicles go our of warranty. First diagnosis was that it needed a new timing chain at 83,500 miles. Not a timing belt mind you, but a timing chain. This was a $4000 repair which they did get Infiniti to pay part of so I was left with a $1500 repair expense. It worked for 4 days and then it stopped working on the highway at 11pm at night. After 6 days of looking at the vehicle, it was now determined that the engine needed to be replaced!!! Why do we need to replace the engine after we ripped the engine apart to replace the timing chain??? No one has been able to address that question so far? Now they want me to pay another $2500 for this repair (manufacture is willing to pay $7500 to replace the engine in their $80,000 vehicle which will only last for 13,500 miles past warranty). So far the dealership has done nothing to help other than give me the number to call Infiniti!! You can make your own judgement, but I dont think I will ever buy an Infiniti again, and surely not support this dealership....

Cindy V

9 de dic. de 2015

Melinda was great to work with as well as everyone in the finance department and the manager great smooth experience! Would buy from them again!

DBall

23 de nov. de 2015

Blain, Andrew and Melinda were awesome to work with. They put in the exact car I wanted, at a fair price, and with excellent customer service. I highly recommend International Infiniti.

BobD

8 de nov. de 2015

Great buying experience. Dan worked hard to find the right vehicle to suit my needs & gave me a fair price. Everyone was a pleasure to deal with would definitely recommend them!

zrupesh

31 de oct. de 2015

This is our 5th Infiniti from International Infinity. It is always amazing to see how great they are when it comes to taking care of customers. I love their service so much that I don't even try to go to any other dealers in town. Blain B. is the best Dealership Manager I have ever worked with. Thank you Blain for all the help and service you provide to us and everyone I have sent your way.Great going and congratulations for what you have built.

Sueski

11 de oct. de 2015

This is our first Infinity and the experience was very professional and low pressure. We were made to feel special and had fun in a process that went smoothly and quickly.

RA

16 de sep. de 2015

Buying a car at International Infiniti was a great experience. Professional. Courteous. No-pressure. Respectful. -Not to mention, a superior product. I wouldn't even consider going somewhere else!

bizowner

2 de sep. de 2015

I have been working with this dealership for over 7 years, everyone is classy and professional and they respect your time. They do get to know you and it's nice to feel appreciated. I have had nothing but 100% good experiences here leasing sedans financed through Infiniti.

smaity2

4 de ago. de 2015

This is my first car buying experience with Infiniti. They do really listen to your requirements and liking about your future car. I would say the staff are not too pushy like other dealers. Best part is that they try to match things with your budget. And the buyer like me , who is buying his first premium car, got a very good knowledge and offerings from the car. Very good buying experience.

Melody2015

29 de jul. de 2015

This Dealership is awesome! Dan in Infiniti was the best salesman I've had the pleasure of working with. They made my car buying experience an easy and pleasant!

Tlfgoose

25 de jun. de 2015

Kudos to this dealership who were very professional. unlike other dealerships there was no game playing via Blain and Dan Sullivan. Thanks for the excellent service

don0969

15 de jun. de 2015

the people at this dealerships goal is to give the best car buying experience there is dan Sullivan and blaine boudreaux could not do enough I new wright away I was going to make a deal for car in fact I bought two d/m brojanac

reviewer15

20 de abr. de 2015

This is our second trip to Infiniti. We loved the vehicle, service and attentiveness that we decided to lease another Infiniti and couldn't be happier with our purchase!

notguilty

20 de abr. de 2015

I went to another Infiniti dealership - Northshore - and was most disatisfied. I then met Dan Sullivan in Waukesha and he was great! Very professional and direct. Love the car, just needed someone to pay attention to what I needed to get the deal done. He did that quite well.

Infinitidriver1

18 de abr. de 2015

I've gone back to International Infiniti three times for a new Infiniti. Each time I have been completely satisfied, and cannot imagine going anywhere else. Their level of service and knowledge of the cars was excellent. They made what can be a painful experience a pleasure.

M37X

9 de abr. de 2015

My wife and I are extremely pleased with our recent purchase at International Infiniti. We are new to the Infiniti family and both Curtis and Blain treated us as if we had been long time customers. We did not feel pressured at any point and felt that the Infiniti associates went out of their way to make our experience a great one!

rebjr321

25 de feb. de 2015

All I requested was the"internet price" and only submitted my Email address. I was immediately bombarded with multiple phone calls for several weeks and was never quoted a price other than MSRP.

bunks3060atgmail.com

27 de ene. de 2015

I've been having my Infiniti serviced at the dealership from sometime and bought two additional Infinitis from the dealership in the last 2 years. I have nothing but positives to say. I love this place the team is amazing, they know me by name and are always there to keep me up to date. The service department is second to none. I recently bought a brand new 2014 Infiniti Q50S Hybrid. The sales team helped me with everything and even went out of their way to find me the exact car I was looking for including some add on parts that typically aren't found. I had a great experience on delivery they walked me through everything that I didn't know about and made my car buying experience something I can't forget. The sales team even had flowers waiting on the car for my wife. This is the best dealership around and I will be back for years to come.

John

12 de ene. de 2015

Infiniti International in Waukesha could not have been more of a class act. Blain and Dan could not have made what was thought to be painful experience more fun. They acted very quickly and placed us at the highest priority even when many things were going on around them. The process was so seamless and we received high class service with just the price and car we were looking for. Very professional demeanors were exempiflied in all areas - from the sales to delivery. This was our second purchase here and we will be back again real soon!Thanks again Blain and Dan - you both are true class acts and represent the high standard we have come to love at Infiniti!

Todd Rabidoux

31 de dic. de 2014

Just took delivery of my second Infiniti from International. Another great experience.From the ease of working with Calla, to choosing vehicle and price, to taking delivery with the expertise and professionalism with Jim J., top notch all around. Their desire to ensure my satisfaction seems unending, and I don't take that for granted. I will be back for #3!

Unluckyonee

18 de nov. de 2014

I bought a used sienna van from them for 29,000 and never checked the rear seat belts to see if they worked or not. When I finally noticed a month in because kids complained about no seat belts in back. I checked and one seat belt was totally cut off and one does not clip in. I called them them and they will not fix it. They told me to goto toyota. I looked at the sales paperwork and it was stated that all seat belts worked. Apparently they did not check because two of them did not work. After seeing my bad review of them the sales manager offered to reimburse me on the cost the repair. It's been a month. Don't buy a used car there they because do not throughly check out the cars they take in as stated in the paperwork.

patcurran

12 de nov. de 2014

I was able to very quickly test drive and close out a deal on a new Infiniti. The process was so simple and I got just want I wanted for the price I was looking for. All the guys I worked with were very professional and very friendly. I would recommend these guys to anyone.

David Endisch

8 de oct. de 2014

Great experience and a great deal. The salesperson was pleasant to talk to, and was informative but not pushy. The whole process was quick and painless.

Nicole Lammi

8 de oct. de 2014

We really appreciate the entire sales team. We feel the staff went above and beyond. I arrived almost 2hrs late due to a fatal accident on the freeway which caused a missive traffic jam. Dan patiently waited with my husband and even had food ready for our 2yr old twins since it was past dinner time for them. The sales team even helped install the car seats into the new QX80, even going as far as to google the car seats to make sure they were installed properly and safe! The was an amazing sales experience and we appreciate everyone who stayed late to accommodate our needs!

F4Mike

2 de oct. de 2014

Great cars, great people, great dealership. Enjoyed the experience and will keep coming back. Fourth car from these guys.The service guys are terrific too. Super clean showroom and facility.Keep up the good work.Mike Cocking

m-intcorp

25 de ago. de 2014

Dan and Andy were very honest and up front with necessary information. Drove away in a 2012 G37x in about 1 hour. Great service and professionalism.

Team Taylor

23 de jul. de 2014

I had chosen to shop International Infiniti due to the wonderful customer service I had received from their service department. Even though I didn't buy my first Infiniti from them, they still provided me with a low-mileage loaner. Initially I spoke with Blain Boudreau (GM), I explained I was interested in a new or used Infiniti and I was not tolerant of high-pressure salesmen or spurious sales techniques. Blain referred me to Mike Unwin, Mike was relaxed, soft spoken and confident, he allowed me to control the shopping experience to my level of comfort by listening to my needs and wants, Mike refrained from assuming or interrupting, he was polished with a professional, easy going demeanor.On one of the days I arrived to test-drive vehicles, Mike was off-site and I approached Blain who dropped his current activity to accommodate my requests immediately. In my previous experiences, dealership staffs have a predilection towards indifference demonstrating a lack of urgency, this is NOT the case at International, and Blain had a vehicle parked in front waiting for me in less than two minutes. I was starting to realize I had made the right choice to shop International Infiniti. I believe a true test drive can't be done in one 10-15 spin around the block and when I explained my opinion to Blain, he assured me I should not rush, which made me feel at ease and comfortable.I drove several vehicles and found a model that suited me well, Blain suggested one he had in stock, and it was almost everything I wanted sans the active cruise control and blind spot feature but other than that it was loaded. When negotiating, Blain was the consummate professional, I was a bit surprised at the level of transparency he demonstrated during this usually stressful process, he turned his computer monitor towards me and showed me figures of invoice and other financial specifics explaining the details in a manner which was easily understood. Thankfully, he didn't disrespect me with the typical car salesman prattle like: "Let me sharpen my pencil..." when negotiating the price of the car. I wouldn't expect that lowbrow dialog from Blain or Mike, as they have always been polished and straightforward.The delivery process was simply care free, I had no second thoughts or trepidation, I was confident that I had made an intelligent and well informed decision in car and dealership.I had found a few manufacturing imperfections at the time of delivery and as I pointed them out, Blain had engaged several specific team members to address each issue. Blain assured me the issues would be resolved at no charge to me and to my satisfaction. I would be remiss if I didn't recognize Chad Selode (Service Manager) If I owned the dealership, I would call him "Client Relationship Manager" because when you think about it, the time spent buying a vehicle and signing papers is relatively short, but the service after the sale can last several years so a customer is really building a relationship with the dealerships service department, this is where Chad excels, he expeditiously facilitated the ordering of parts to rectify the manufacturing issues.My experience at International Infiniti was completely void of stress and frustration typically experienced at many other car dealerships.Blain and his team successfully and consistently exceeded my expectations and they've earned this superlative review. Blain has a client priority focus that creates a relaxing enjoyable shopping experience.I'm looking forward to years of driving enjoyment in my Infiniti and feel secure knowing that should my car need service, I will be treated as if I am their highest priority.

Mkane2174

1 de jul. de 2014

Cheryl is always easy to work with. She demonstrates great communication and delivers results. My overall experience with the Infiniti Service Department exceeded my expectations.

pabullen

25 de feb. de 2014

As an Infiniti owner for over 15 years, the quality of work/service and customer service is part of the reason our family has always come back. From the moment you walk in to buy, the great customer service doens't end there, but gets better. This is definitely one company that gives impeccable to service to owners and especially repeat owners of their cars.They have been so accomodating, such as lending me a loaner car that I choose when my car is in for service to allow for me to try out a different model of car for the day when I have been looking to trade in.Our cars always come back spic and span after service, including a complementary carpet wash when I accidentally spilled coffee all over the carpet before dropping off for service. I can't say enough good "stuff". You have to go see for yourself!

ejnowicki

31 de oct. de 2013

International Infinity was very accommodating and professional. The staff that I dealt with were friendly, thorough, and knowledgeable. I would highly recommend this dealership to others.

sseeger

18 de sep. de 2013

It was interesting, refreshing. Drew, Blain & Co. are selling a brand, a commitment to excellence. They have given me reason to have high expectations, I believe they will work to exceed them.

pdeubler

12 de ago. de 2013

I was looking for a new vehicle and was brought in through an e-mail Marketing campaign. My sales person, Curtis McLean went on to make my experience a no hassle, easy purchase. I leased my new vehicle and the price was very competitive based on my research, with some things added to make the experience way beyond other car buying experiences. Even the timing of signing the documents was streamlined to get me in and out efficiently. Will definitely be back.

Mkane2174

1 de ago. de 2013

The Infiniti Service Department in Waukesha is outstanding. They are consistently exceeding my expectations. They are efficient, thorough, and strong communicators. It is a pleasure working with them.

juneau1963

9 de jul. de 2013

My wife and I had the best experience we have ever had purchasing a car. The entire staff was considerate and did not push us in any way. Yulia was a pleasure to work with, and she made us feel safe, at home and comfortable the entire time. Every aspect of our service was top notch, and both Shawn and Yulia provided us all the freedom we needed to make our decisions. Any council that they offered was given in a non-coercive tone. We certainly had the time given us to make our decision. Honestly, if someone would give me the money to purchase cars, I would visit International Infinity often! They were simply great!

jjweibs

9 de jul. de 2013

Yulia was very knowledgeable and professional. She was very thorough and forthright in her communication throughout the entire process. After the purchase she was very helpful and responsive to my calls. She truly made the process of purchasing a new vehicle an enjoyable one.

Jnw

6 de jun. de 2013

My wife and I were Very impressed. David Duce was a great help - knowledgeable - helpful. Not at all overbearing . Quite sincere. Love the new EX37!!

chuckpuntillo

15 de abr. de 2013

The sales person was very concerned about my wishes and worked very hard to find the right car for me. The sales manager was also very concerned, and between the two of them they got me exactly what I wanted and at a fair price.

Clark2013

21 de mar. de 2013

We just want to THANK YOU for all your help with the purchase of our new Infiniti 2013 QX56 ~ LOVE THE CAR! We are first time Infinit buyers and you made it easy for us to come back again!! Thanks again Curtis & Blain

mcervino99

14 de mar. de 2013

My car buying experience at International Infiniti was outstanding! The people at the dealership treated me up the upmost respect and were very knowledgeable. Even after I purchased the car, Mark Aicher's follow up was very impressive. This was an exceptional experience, and I highly recommend International Infiniti and the people.

dmfischer

17 de ene. de 2013

I leased my 2010 Infiniti G37XS from Blaine Boudreau at International Autos in Waukesha, WI. Reception, sale and delivery were superb. I was fully satisfied. When I take my Infiniti G37XS for service at International Autos, I am treated with exceptional courtesy. My car is serviced perfectly and washed spotlessly. I am given a clean, warm loaner Infiniti while my car is serviced. I recommend this dealership highly and consider the people a pleasure.

Orz01

4 de nov. de 2012

Wayne was very thorough with answering all of our questions on the new JX. The sales process Went very quickly and we did not feel pressured to buy. This was not the experience we have had in the past with the big volume dealerships.

dnamke

30 de oct. de 2012

International Infiniti of Waukesha is a great place to do business. I am on my 3rd vehicle from them. The customer experience is outstanding. The service experience is unmatched. I personally recommend Wayne when you go visit.

cnelson0419

24 de oct. de 2012

The minute I walked in the door I was greeted by Wayne and immediately treated with the utmost respect even despite my younger age. I could tell he truly valued me as a client and it was important to him to leave a lasting impression. I will be doing all my future auto business with Wayne at Elm Grove Infiniti.

Garnet

15 de oct. de 2012

I had a great experience purchasing a pre-driven EX35. Carl Schlegel is an asset to this dealership, very knowledgeable and has a great approach to selling. Craig Panfil made the negotiations very simple and straightforward. It was certainly worth the drive and I would recommend this dealership without question.

corloc

12 de oct. de 2012

I recently purchased a used 2010 Infiniti EX. I live in Chicago but was unable to find a comparable car in my area. This was a one owner in mint condition with only 15,000 miles on it. It was definitely worth the trip! I worked with Carl Schlegel who was helpful, well informed and cheerful. He held the car for me while I was securing my financing. The experience was very positive from first contact through delivery.

C_eaton2004

2 de oct. de 2012

Wonderful service. I got the car I always wanted for a very reasonable price. Very satisfied. Would definitely recommend Wayne from this dealership to everyone.

heatherrenno

18 de sep. de 2012

Very friendly service staff. Always curteous and willing to go above and beyond for their customers. Fast and quality service. I enjoy coming to Interational Infiniti and feel valued as a customer.

gauravshekher

24 de jul. de 2012

Very nice and friendly people at Iternational Infiniti. Before dealing with International Infiniti all the previous experiences I had with other car dealers were pathetic. I always felt cornered by the other dealer's sales guys and also after the deal was done some how I felt cheated and as if I had been ripped off. But my experience at International Infiniti was really nice. All the persons I dealt and spoke with were very friendly, courteous and customer satisfaction oriented. I would take this opportunity to thank Wayne, Mario and Matt at International Infiniti for making the Current Lease of my FX 35 such a Happy Experience.

pklebba

21 de feb. de 2012

I purchased a used 2009 M35 X in April of 2011 with 22,000 miles: The car, I was told, was a 1 owner and had been purchased and serviced at International. This fall, I had the car was serviced at International's garage for a "programmed" maintenance; tire rotation, oil change, etc. In mid January 2012 and with about 33,000 miles I had two back-to-back episodes with the car severely slipping in very low speed situations and with snow conditions that were "unmemorable." I contacted an independant garage to have a new set of tires installed, hoping that I'd swap the original set of tires in April/May with the new set and then swap back October/November: In affect, having and utilizing 2 sets of tires. The independant garage told me that, not only was the older set not salvable, but that the tires were NOT a complete set and two of the tires were in dangerous condition. At this point, I had/have two issues: Is it typical that a car be sold with mismatched tires and, why was I not told of their poor condition when the car was serviced a few months prior? The Used Car Manager's explanation was insulting; he said that it would be unacceptable for a car to leave the lot with mismatched tires and that it did not happen. Furthermore he claimed 33,000 miles is a reasonable tire-life, which has not been my experience. International was the only entity to service the car. The fact remains that the car was sold and serviced with inferior tires and I narrowly avoided 2 accidents because of it. I wanted an honest explanation. I didn't get one and expected so much more from International Infinti.

Corinne Kennedy

20 de oct. de 2011

Tom Roufus was a very friendly salesman and I would recommend him to friends. He went above and beyond and did an excellent job on explaining how everything operated on the car. The sales manager, Larry , I would have a problem referring friends to. Larry sold a car out from under me after I had left a credit card to hold until Friday, after I received my check from my auto insurance for the settlement on my 2006 Infiniti that was totalled out. I thought this was very unprofessional and I ended up with a different vehicle which cost me more money because it had a few more options on it than the one I had on hold, which were options I did not need. Dr. Corinne Kennedy

joeytyrrell

27 de jul. de 2011

Was a loyal Lexus guy and dealt specifically with Blain when he was there. He moved to Infiniti and I followed. Finding a car professional you can trust is something I've found to be difficult...this is why I stick with Blain. He's professional, personal and creative. He understands the needs of customer and takes very good care of me.I have purchased 4 cars with Blain and would and have recommended him to my friends and family. My last purchase Blain had me work with Don Monte. Don also is a stand up professional that comes highly recommended.While other International dealships have chinks in their reputation, I have found that International Infiniti is their gem. If you are in the market for an Infiniti work with Blain...

jmarko187

27 de jul. de 2011

My car purchase through International Infiniti was a great experience from start to finish. I knew what car I wanted and they did not have it on the lot. I talked with Blain regarding the automobile I desired and within 3 days, the car I wanted was there, color, price and all! Amazing customer service! I felt like I was calling the shots the whole time and not being pressured into something I did not want to do. Such a breath of fresh air compared to other dealerships I have done business with in the past. I would highly recommend this dealership to anyone and have all the intentions in the world to make all future purchase through them.

roleary

22 de jul. de 2011

I have purchased several cars from International Infiniti. It is by far the best experience anyone could have purchasing a car. Don Monte was my Sales Consultant. He was very friendly, professional, and respectful. All staff members are knowledgeable, professionally dressed and the showroom and their amenities are spotless! Smiling faces roamed the room and everyone made me feel as if I were their top priority. The staff will let you know that they were there to help. Then, give you time to reflect and select the car that you want in your own timeline.I was really pleased to learn how customer service oriented this dealership is! From providing loaner cars while your vehicle is serviced, to providing a free WIFI if you chose to wait for your servicing to be completed. International Infiniti has it all covered for busy individuals who enjoy a high degree of attention and satisfaction from a dealer.I want to thank the staff at International Infinity for their honest, professional and upmost friendly attitude. When you leave you feel like you are a part of a family! It has been a pleasure getting to know Don Monte and Blain Boudreau the Executive Manager.

appleva

20 de may. de 2011

I had recently been a victim in a hit/run accident, in which I filed an insurance claim and brought my car to this dealer to have it fixed. I have brought my vehicle here for repair many times both under warranty and out of warranty. After the accident, it was looked at initially and a wheel bearing was replaced, rear stabilizer link, 2 refurbished rims put on, among some other small tune-ups. This was promised on a Wednesday, but it was not finished until Friday. When finally finished I picked the car up and immediately noticed a moaning noise coming from the front end at speeds higher than 30mph. When I got home, I then noticed the flange on the exhaust pipe had a large crack in it....no mention of this when they looked over the car initially. Instead of going through the trouble of re-contacting my insurance to get it fixed I just cut around the flange and welded in a new section of pipe. I figured the lack of back pressure to the engine was causing this noise, but it persisted. I finally went back to the dealer about 2 months after the initial repairs and told them what was going on. I was told the car was never road tested after it was fixed so they would not have picked up on the noise, but missing something as critical as a severely cracked exhaust flange? How thoroughly do the service techs look at the car? Anyway, my second trip to the dealer was nothing like the first. I dealt with a new service consultant (John Aiello) and was immediately delighted with his personality, and manners. I have never had an overall "great" experience at that dealer until I dealt with John. He put himself in my shoes to help me fix the problem and did everything he could to keep me informed on the status of my service order. After he was told by the service tech that the other wheel bearing was bad on the same side of the car, I again seriously doubted how thorough they looked at it in the first place. As far as quality of work by the technicians is concerned, I have never been impressed in the past, nor have I been with the service consultants I dealt with in the past. I have been treated rudely in the past and other repairs have had problems or broke again either months later or just over a year later, which of course is out of the warranty. I will just say that John is the only person I would recommend dealing with. No matter what went wrong that was out of his control and not his fault, he did everything in his power to make sure that I was 100% satisfied. He follows up on voice-mails as soon as possible and will take his time talking with you, making sure to speak on a level you understand, whether you have no car experience or several years experience. Overall, I would recommend the dealer solely on the basis that someone like John is there to make sure I am satisfied. When I found out my insurance wouldn't approve the new bearing until the next day, John had a shuttle take me home in the next 5 minutes. Previously, I have never even been offered such a service. When you go to this dealer, ask for John specifically and you will undoubtedly have a great experience, even if something goes wrong with the work or anything else. He is truly a great customer service provider and at the time I was there, he had only been working for Infiniti for 3 weeks. He has several years experience both with fixing cars and fixing problems with customers. I give John a 10/10 but the dealer as a whole, that could use some work.

JDunker

26 de abr. de 2011

I was having a problem with my new car, they left no stone unturned in their attempt to correct the problem and get me satisfied. In 30 years of driving and owning countless cars, this is the first time a dealer actually cared to make sure I was fully satisfied. I could not give them a higher recomendation.

spidr1

22 de mar. de 2011

We have been customers of this dealership since 2005 when we purchased our first Infiniti (following 6 Nissans). A customer does not become a repeat buyer (this purchase is our 3rd) without very good reasons for doing so. The sales staff has always gone out of their way to make the customer feel comfortable and well informed about the purchase. There has never been any pressure to complete a sale. The staff is well informed about the vehicles they sell and can answer most questions off the top of their heads. When a "car guy" such as myself asks an unusual question that the staff does not know, the question is researched and answered promptly. Most importantly, they have great coffee.

chefpeople

11 de ene. de 2011

I Purchased 3 cars from International, the Salespeople are freindly and Blain the General is great to work with. The Service department charges are very reasonable and they do not push for more than is needed. There is a reason I drive 45 minutes to International when my local dealer is only blocks away.

chenbati

30 de oct. de 2010

I got a 2010 EX35 from the dealer. The buying process was ok as I negotiated the price with them over phone and emails and they did honor the price when I came in to pick up the car. However, I was kind of tricked by them to purchase an expensive maintenance plan. I figured it out the second day and called them to cancel the plan. I called them at least five times over two months period. Every time they said they already cancelled the plan for me, but they never did. I even drove 70 miles sign up a form in person because they said they sent me the form by mail twice and I never received them. Finally I gave up.