Thomas

2 de sep. de 2016

Efficient staff that are extremely professional. Pete is the best. I feel like they care about me and my vehicle

Pat

1 de sep. de 2016

Courtesy of service from initial contact through courtesy drivers; have had my car serviced at this facility for many years and it has always been a great experience.

Raymond

1 de sep. de 2016

Sorry about the 4 star ratting but I never rate anything as being the very best.The prompt service, the friendliness of the people who check in and out cars that have been worked on.

Joseph

30 de ago. de 2016

Everyone is great and so helpful! The sales staff was very knowledgable and did their best to make sure I was getting the best price possible.

Gary

30 de ago. de 2016

My salesman, Tony, was great and continues to be attentive and helpful. Mathias in finance was very professional and helpful as well.

Inez

29 de ago. de 2016

Easy to set appointment and service was quick and on time.The expanded waiting area was more comfortable for the customers to have more space..

Kenneth

29 de ago. de 2016

courtesy and promptness of personell. my truck was ready when they said it would be. i have always had a great experience with interstate ford. thats why i keep coming back!

Joe

29 de ago. de 2016

Fast Lane has always serviced my 2007 Freesyle for the 9 years. It's easy to make appointments and the servicing is always prompt as well as excellent.

Phillip

28 de ago. de 2016

I hear a knocking sound once in a while, which, of course, would not happen when in for service. The manager and mechanic worked very hard with me to resolve the issue. I fully expected to pay for the time I took in their schedule, but was told because they couldn't hear anything there was no charge. I was and am still extremely impressed.

Stephen

27 de ago. de 2016

i showed up as a walk in was treated well given a good estimate as to my possibe wait time. it was about 45 minuters I called in to schedule but had a 4 day wait. I was told i could comr in as a walk in and get the service i needed

Elizabeth

26 de ago. de 2016

I like my salesman Shawn Dyamond he always is very helpful and very knowledgeable, clean facility friendly staff good service

Mike

25 de ago. de 2016

Efficient and pleasant service - Very happy with the entire process and how I was treated. Car was done very quickly.

Jacinta

24 de ago. de 2016

clerk was very helpful and courteous I always come to interstate ford for my service due to those two reasons listed above thankyou for serving our community

Steven

24 de ago. de 2016

Friendly and fast service. Service tech was very helpful in responding to my questions. It was nice to have my appointment time met with fast thorough service.

Stephen

24 de ago. de 2016

Quick and easy. Staff is very accommodating and will get you what you want and when you want it. Fabulous.

Edward

23 de ago. de 2016

Very quick & solved problems! They communicated problem & explained solution. Treated with respect & were very courteous.Happy with service experience.

William

23 de ago. de 2016

My wait time was at home and not at the dealership. I needed some free time and this helped me to get it.

Donald

23 de ago. de 2016

The salesman remembered me even from 3 months before and knew what I wanted to do. I could not be happier

Douglas

20 de ago. de 2016

Pete and Connie always take good care of me. Feel like they put their customers first and seem to understand my needs. Thanks

Larry

20 de ago. de 2016

Honesty and speed of service. The prices are also very competitive. The parking lot and waiting area could be increased in size...a good indication of increased business.

Sara

20 de ago. de 2016

I didn't feel pressured to buy a car and I was shown multiple vehicles to compare. I love my new car!

John

20 de ago. de 2016

Shawn was friendly and not pushy, super helpful, the knowledge of the vehicle was good and the differences between the trucks was explained well for me to make a good choice

Donald

19 de ago. de 2016

Even tho the clerk was new he did his best to get through the process of checking me in and getting my service done, only thing that he did not do was to go over the paper work, just asked me to sign it

Kristina

19 de ago. de 2016

Everyone was very friendly and helpful. Tony was knowledgeable and helped me get everything set up. I couldn't have been happier with my experience!

Paul

19 de ago. de 2016

I liked your sales rep Adam Gilbert. He knew his products and was just a pleasant sales person to deal with. Happy with Adam, your credit manager and Interstate Ford.

Lawrence

17 de ago. de 2016

Quick lube service writer was very nice and polite . Makes up for old and outdated Ford Facilities . I hope to see a new Lincoln Ford dealer in this area soon or I will be driving a Cadillac and GMC.

Shannon

16 de ago. de 2016

Sales experience was great. We had some issues with the car deal we was in and the sales and management team did all they could to make us a ford family.

Nicholas

16 de ago. de 2016

Lawrence promptly answered my online inquiry and was very easy to work with. He came in on his off day to help me out and set up a test drive and I bought my explorer right there.

Christopher

16 de ago. de 2016

Travis the salesperson was very helpful and kept me in the loop on the ship date of the car. Picking up the car was very good and the car looked great.

Ralph

15 de ago. de 2016

considering I sent my husband at the wrong time...it was great! They said nothing and completed the work in under an hour.

Tracy

14 de ago. de 2016

Staff was friendly and the service was fast. Perfect experience! I wasn't pressured to purchase any other service than what I went in for.

Carmen

13 de ago. de 2016

I like the friendliness of your employees and how clean the Service area was and the fact that they open early

Ryan

13 de ago. de 2016

Met all my service needs and repaired my issues with no hassles. The quality of the repair job was exceptional.

Teri

12 de ago. de 2016

Quick Lane staff have always been absolutely professional in my many years of going there. They know the vehicles, know services required, and waste no time in getting on with it...with a coupon often times! Thanks!

Harry

12 de ago. de 2016

THE TIME WAS WITHIN REASON FOR THE SERVICE TO MY TRUCK. THE EMPLOYEES WERE INFORMATIVE ABOUT THE WORK THAT WAS PREFORMED. GREAT JOB!

Leslie

11 de ago. de 2016

Service adviser "Angel Collins" best service adviser I've ever worked with. xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx

Phillip

11 de ago. de 2016

Took my car in for scheduled oil change. Received prompt, courteous service. Interste Ford has excellent facilities, excellent inventory and knowledgable sales/ service personnel. Definitely recommend to my friends!

Heather

11 de ago. de 2016

Shawn Dyamond was very helpful!! He made buying a car great. I would definitely buy another car from Interstate Ford for sure. They were very helpful with them hole process.

hltibbs

8 de ago. de 2016

On 7/31/16 my wife and I visited this dealership with the intention of trading in our half ton pickup for a 3/4 ton diesel which would be more capable of pulling our camper. After a couple hours of shopping and pricing, we chose a 2013 F-250 Super Duty with the Powerstroke diesel, extended bed and XLT package.Finally we were told that I met the criteria for the financing company(to remain unnamed) and that we would be taking delivery right then, on a Sunday (a spot delivery). I questioned this numerous times but I was each time told that it was approved.All of the paperwork was signed, accepting delivery, financing and trading in our current truck and I left feeling like a satisfied customer. The next day I used the truck to pick up our camper from the repair shop and was totally ecstatic with its performance while towing.On 8/3/2016 I was informed by this dealer that they were not able to get me financed and they wanted the truck back. The were citing marks on both mine and my wife's credit reports for the reason. So now I ask this: As everything was signed, sealed and delivered, should that not have been a done deal? Should they not have made a more genuine attempt to locate financing? During the process of signing all of the paperwork, NOT ONE MENTION OF THE "TRUTH IN LENDING ACT(OR TILA)" was made verbally. They were in a big hurry to get the paperwork signed and us out the door. On 8/5/2016 the 2013 F-250 was turned back in and I took the 2013 RAM 1500 back. During that exchanged I informed the salesperson whom I had been dealing with that I had already been in contact with legal counsel and with the State Attorney General's Office. In the meantime, numerous people saw me driving the truck and I received a number of compliments. Now how do I deal with the embarrassment of explaining this to them?For those of you thinking of shopping there my best word of advise is DON'T! If you must, go there, have your financing prearranged or cash in hand and remember the old latin saying "CAVEAT EMPTOR" or simply "BUYER BEWARE."For those of you wondering about occurrences of this type of situation, it''s a little more common than you think. Look up Patton Vs. Wyler Eastgate Inc and you will see a similar situation. Good luck all!

Charles

7 de ago. de 2016

I liked that they worked me in to the schedule and they got my car fixed really fast. They got it fixed that next afternoon.

Chris

7 de ago. de 2016

Everything ran on time and kept me up to date. Loved how they went over the works package with me.

Luigi

6 de ago. de 2016

Good service. Friendly people working in all departments. Took care of all my needs. I will definitely refer friends and family to the dealership.

Karen

6 de ago. de 2016

The kindness of the service people. The confidence in knowing that your car has been taken care of and the work performed is excellent.

Paul

5 de ago. de 2016

Quick service with no appointment made my commitment to keep my vehicle real easy. We have all three of our vehicles serviced here.

Timothy

2 de ago. de 2016

FAST AND EASY, THE BEST STAFF BAR NONE, WOULD NOT GO ANYWHERE ELSE. CANT WAIT TO COME BACK. INTERSTATE FORD IS #1

Teresa

31 de jul. de 2016

Lawrence was great in helping me find a car that was real close to my budget......this is the second time he has helped me to find a car. when i am in need for another one i will call Lawrence to help me....

Amy

30 de jul. de 2016

Tony Langer was awesome at getting me in and out, and driving away with my new car, within 2 hrs of walking through the door. He was very thorough in the delivery process. Very considerate sales person.

Heather

23 de jul. de 2016

Mick was great! Had me in a car in no time friendly and nice. As well as the rest of the staff when we walked in. Deffinently will be back!

Charles

22 de jul. de 2016

Angel in service is great about working around your schedule service on performed on Thursday. Towed in on Friday morning

Brian

22 de jul. de 2016

My visit involved a recall. I was able to schedule an appointment on short notice and the repair was completed in a vert short time. The waiting area at the dealership was very clean and comfortable.

Misty

20 de jul. de 2016

The salesman met me at my car while I was looking on the lot. I didn't have to go searching for anyone, he was nice & very attentive to what I was looking for and the first car he showed me, met everything I wanted and that's the one I bought.

Christine

20 de jul. de 2016

The car is beautiful. Aaron, who helped us, was so nice and he definitely went out of his way to help me get the car I wanted.

Gareth

19 de jul. de 2016

All went very quickly, especially considering I did not make an appointment. Arrived when shop opened and all went very well with all expectations met!

Tracee

15 de jul. de 2016

Interstate Ford will work with you if you have down payment issues and they try to find a good lender for your auto loan.

Mark

14 de jul. de 2016

Customer friendly, customer oriented business, just like a successful business should be. I actually drive out of my way to have service done at this dealership. I also purchased my truck at this dealership because, of the quality of people who care about customer satisfaction.

Timothy

14 de jul. de 2016

Pete has always taken extremely good care my service needs at Interstate. This latest service involves the Navigation system which seems to have some inherent flaws. That would be a Ford issue not Interstate's.

John

5 de jul. de 2016

Pete in the service department is very professional and courteous. Very good at explaining vehicle problem in a clear and presice way.

Robert

1 de jul. de 2016

My salesman Mick Shockley was excellent to deal with, he followed through on everything for me. Was a great experience purchasing my Mustang.

Keith

30 de jun. de 2016

Courteous folks behind the check-in desk. Appreciated the follow up call a couple days after repairs were made. Have purchased (4) New vehicles here with no issues.

Judith

29 de jun. de 2016

Lawrence was excellent - he was low key which is excellent, answered all our questions, gave us guidelines, helped us keep searching until we found what we liked (and could afford). Darrell the manager is in a "spot-on" position as well! Thank you for pleasant experience.

heatherbrown1935

27 de jun. de 2016

I purchased a 2009 Fors hypird escape love the vechile. Had car for two years need to go in shop told me my warranty was no good over just by 200 miles. Called talked with Lawerence in the conversation of my venting of my situtation hung the phone on me.I would not do business wi4th them again.

Clark Shingledecker

24 de jun. de 2016

A mutual acquaintance recommended me to work directly with the owner, Chuck George. Mr. George did not tell us that the incentive program on the 2016 Ford C-Max would expire 3 days after the sale and that the rebate could go down or up. His failure to share this info prevented me from making an informed choice, and I ended up losing $2500 on the deal. When I asked for some consideration when the incentive rose right after the sale, the response from the dealer and Ford was essentially "tough luck". I also bought an extended warranty because I was offered Chuck's "special' price. Later found I could buy it after the sale from another local Ford dealer for $600 less. So, this was my experience with trying to build a fair and honest business relationship with a local dealer. They did nothing that was illegal. But would you want to buy a car from them?

Andrew

23 de jun. de 2016

The service department called early with an update and to collect any other details. I sent the car in for an oil leak. i told them about my visit to Jiffy Lube who said I needed to replace the oil valve gasket cover, but Your service department looked this over and didn't find a problem. This speaks to the honesty and integrity of the ford service department in not trying to make a quick dollar. Any future car issues, you can be sure I'll bring my car into the ford service department.

Barbara

19 de jun. de 2016

The nice new waiting area,coffee station,VERY NICE! Newly renovated dealership,friendly sale personal,ALL willing to help you.even if your sales rep is on vacatin

Deborah

19 de jun. de 2016

personal care to consult, plan and photograph the progress of repairs. I only wish the time for pick up could have been more specific on date of completion...just a range as 3-4 pm

Dan

17 de jun. de 2016

Travis was very honest and straight forward. Very trustworthy individual that really did "go to bat" for the customer. Not a lot of sales hype that you get at many dealerships. Satisfactory deal made in 15-20 minutes.

Diane

28 de may. de 2016

It didn't take long to get the 15k maintenance done. It's nice to be able to drop the car and go grab some dinner.

Donald

25 de may. de 2016

Personnel interaction with service and follow up on my vehicle.Really liked the improvements to the facilities at the dealership.Would recommend to anyone when looking for a vehicle.

Frank

24 de may. de 2016

No hard sell, I knew what I wanted and the salesman went out of his way to find the right f150 for me

Morgan

17 de may. de 2016

I told the salesman what I wanted in the car for a lease and he found everything! Even asked me what colors I really wanted. The process of credit checks and finding the specific car did not take long at all! I was so excited to get the car I've been wanting!

Tracy

27 de abr. de 2016

They are always helpful and personable. I never feel like they are trying to get me to buy things I don't need.

James

23 de abr. de 2016

My salesperson was just great! I can't believe I forgot his name in a week. It was something like Adam or Andrew Garrett. Anyway, he let me test drive several models, and gave me what I thought was the best deal possible.

Alicia

23 de abr. de 2016

How accommodating the salesman Matt was. Everyone was very nice. Matt went out of his way. My cousin Ralph Steward told me for years about Matt and how he believed tjey could work with me. I'm so happy with my experience and especially my brand new Ford Fiesta.

Attonia

21 de abr. de 2016

Lawrence was very honest and did what he said he would do to help me I had no issues he is an awesome employee for your store. I had a bad experience w a previous Ford Dealer

Mark, Retro Tbird

21 de abr. de 2016

I wouldn't feel comfortable taking my car anywhere other than Interstate Ford for service. Shaun, Pete and and the rest of the service department team have consistently provided the best service I have ever experienced. My thanks to them for all they do. Good job!

Bert

20 de abr. de 2016

Always have had good service. Oil changes are great I make a appointment go in at the time and I am on my way in an hour or less.

Larry

13 de abr. de 2016

We had a great experience. The new vehicle has so much technology compared to our old vehicle. Our salesman was great. He was very patient and went through every technology feature, staying past the time they closed on a Friday night to make sure we understood everything. He was the main reason we had such an outstanding experience. Thank you Tom Turner.

Chris

13 de abr. de 2016

I have to say our salesperson travis. He knows whats on the lot. First suv I drove loved it. He listened very well of what I wanted.

Harry

12 de abr. de 2016

THE TIME WAS WITHIN REASON FOR THE SERVICE TO MY TRUCK. THE EMPLOYEES WERE INFORMATIVE ABOUT THE WORK THAT WAS PREFORMED. GREAT JOB!

Sharon

12 de abr. de 2016

The entire Service system seems efficient. I appreciate being able to wait while my car was serviced in an appropriate amount of time. Mr. Scambilis is professional and courteous.

Paul

12 de abr. de 2016

Service department completed the recall service in less time than expected and people were polite and friendly. I am very satisfied with the service. I like the new customer waiting area.

Michael

12 de abr. de 2016

They were ready for me when I got there so I was in and out fast. Tim Putnum had everything ready he is a great salesman!

JM Buyer

8 de abr. de 2016

t The service was great. Service techs well very nice and friendly.

Becky T

3 de abr. de 2016

I was very satisfied with the service and our salesman at Interstate Ford. Thanks Mick!!

Ben

1 de abr. de 2016

Our salesman, Travis pulled a rabbit out of his hat. We didn't think we could afford a new car and he went above and beyond to make it happen. Five stars!

J. L. Jones

16 de mar. de 2016

We had Thomas as our salesman & he did everything he could to help us find the right car at the right price. There were a couple of issues with the bank after the sale (I am self-employed so that made matters a little more difficult, which I should be used to by now!) but that was no one's fault. Would definitely recommend & will be back when we need to purchase again!

Teddy

13 de mar. de 2016

The salesman was Lawrence Reynolds he was so nice and knew the things that were important to me I bought 2 vehicles from the dealer and was very pleased with him and the service and Todd who did all of the finance papers and I will probably send friends there as well.

Amanda

11 de mar. de 2016

That Lawrence and Josh P. are more worried about making the customer happy and trying to give me everything I wanted at a fair price. Those two are probably two of the BEST employees you have working at the interstate ford site!

Rod

9 de mar. de 2016

Pete the service technician knew what was wrong with my Mustang before I even told him. That guy knows his stuff.

Robert

7 de mar. de 2016

I WAS A WALK IN TO GET MY OIL CHANGED AND A HEADLIGHT REPLACED. THE STAFF WAS ABLE TO FIND THE PART NEEDED FOR THE HEADLIGHT AND GOT IT FIXED QUICKLY. ALWAYS HAVE GOOD SERVICE AT QUICK LANE.

josh

1 de mar. de 2016

Avoid this place, customer service is a joke. Applied online, talked to Lawrence Reynolds on the phone. All seemed well untill he ran my credit. I told him prior my credit was not the best. 553 was my score but I was looking for something used to help rebuild my credit. Of course I got the, "we are the best at what we do" and he can get me approved no problem..well needless to say that was the last time he called me. I had to call him over the next couple of day and only got a "still working on it" short, one word answers..he assured me he would let me know either way it went.(never heard from him) I had a co-signer on stand by just in case, but with the way I was treated..I would NEVER do business there!..and would not recommend them. Went to another dealer a few days later, drove home in a nice used car, no co-signer

Roger

29 de feb. de 2016

It was hands down the easiest car buying experience. Lawrence made the process so simple with 4 kids ot was a true joy to actually buy a car

Gary

26 de feb. de 2016

as usual, your Service Dpt. was friendly and efficient. no problems.. Pete always takes car of me and my car.

Brandon

24 de feb. de 2016

The Customer Service for my recall was honestly the best I've ever had of any dealer I've been to. Thank you Peter for an awesome experience. In and out and my car is road ready!

Bobbi Sims

17 de feb. de 2016

My sales person Lawrence was AWESOME,he took care of me quickly,kindly,skipped his lunch to make sure i was taken care of! Have recommended Interstate Ford to ALL my family and friends. Will be going to there again!

Froboy

11 de feb. de 2016

The dealership was very clean, our sales associate was very nice, not pushy, and they were amazing with the fact that I had all 4 of my children with me. They do have a nice area for child to sit and watch TV. I would recommend calling and getting as much paperwork done before actually going. We live 2 1/2 hours away so all we had to do is test drive and sign papers. Really liked the dealership. Very nice people.

Janet

4 de feb. de 2016

I wasn't there long and they did what they were supposed to doin a very short time, everyone was very helpful.

Mary

24 de ene. de 2016

Purchased a new vehicle and had Remote Start put on the car. Service was as promised...and I love the new car!

Ronald

24 de ene. de 2016

Took good care of me and my car friendly place answered all my questions and provided me with a loaner while my vehicle was there

Fitz-William

23 de ene. de 2016

Easy purchase of Ford Edge, plenty of selection, no high pressure salesmen, just helpful advice. Justin Cantrell was very professional and I will contact him when my wife gets her next car.

Deborah

21 de ene. de 2016

I liked that I was able to have a rental car to drive that was the same model as the car I drive while I was waiting on a repair to my car due to a "recall."

Christine

20 de ene. de 2016

Explored every financing option and ensured that I was getting the best possible offer. Friendly and professional. Would definitely return.

Karen

20 de ene. de 2016

I called and explained my problem and was told they would be able to squeeze me in. When I arrived, although it was very busy, they were able to replace my battery right away.

Kenneth

19 de ene. de 2016

Always like to use Interstate for service of my vehicles. Always have a good experience. The owner even, when not busy, tries to say hi to customers and maybe chat a bit.

Okalahoma Carmen

16 de ene. de 2016

I bought my car here and have gone back for service several times. I am not usually a person that takes my car to the dealer for repairs but the people at Interstate Ford really take care of you. I really like their Quick Lane option for normal maintenance. They open early in the morning and are always professional and friendly. I really like how they don't pressure you to do anything but give you your options without that sense of urgency you get from some repair places. I would recommend the sales people as well as the repair shop for anyone who purchases a Ford or a Mercury.

Debbie Tillman

14 de ene. de 2016

Shawn Diamond is are sales person every time we buy! He is the greatest. Very professional and very helpful! Always works hard for us to get what we want! Wonderful experience every time. Josh is great and fast getting you the financing you need also! Alway will shop for my vehicles at interstate ford!

Melinda

13 de ene. de 2016

Everyone was super friendly and helpful when I scheduled my car for repairs. So thankful for the car loaner that was covered as well. Thanks for the great customer service!

Teri

3 de ene. de 2016

Quick Lane staff have always been absolutely professional in my many years of going there. They know the vehicles, know services required, and waste no time in getting on with it...with a coupon often times! Thanks!

lproc1970

25 de dic. de 2015

Everyone at the dealership has been very helpful in all aspects of things that we have needed. Service has always been great. Thanks for everything.

Connie

24 de dic. de 2015

Thomas was a very personable salesman...not at all pushy and spent a great deal of time explaining all of the features of the vehicle.

Martha

23 de dic. de 2015

We shopped at home and notified the dealership of what we wanted. Agreed upon a car and price and set up a test drive to finalize the deal. Could have not been easier.

Paul

18 de dic. de 2015

Great experience. Found the exact truck I was looking for, and at the right price too. I will be leasing another one from Interstate Ford in two years.

Lorene

11 de dic. de 2015

Fast, friendly, competent service reps met me and explained everything. I appreciate that. Clean and organized work area.Clean uniforms on everyone. I felt comfortable that I was getting top grade attention.

Robert

3 de dic. de 2015

Shawn (sp?, sorry) in Fleet - his upbeat demeanor, knowledge, and keeping me informed. A lot of times, people in service at dealerships are kind of rushed, crabby, and have a "take it or leave it" attitude. PLUS, he identified credits that saved me $140+/- that I otherwise would have had no idea I was entitled to (5th oil change and customer loyalty credits). You guys got a good one there in that Shawn...Sean...whatever.

Bob "Ford Guy"

2 de dic. de 2015

I had a great experience with Pete at the Service Desk. My service was done in a timely manner. Pete called me when my vehicle was done. All Service was completed and at the agreed cost. Very professional people at Interstate Ford. I would recommend this Dealer to anyone needing Service with their Ford vehicles.

James

2 de dic. de 2015

Facilites being renovated, so waiting area not so great. But it looks like that too will be A+ as soon as the work is done.

M. Stewart

2 de dic. de 2015

I decided to go out of town for Thanksgiving and needed an oil change. I took my car in without making an appointment. I was told there was about a 45 minute wait. The young lady at the desk was polite, professional and very knowledgeable. My wait was about 45 minutes as stated and I was very pleased with my entire visit.

Theresa

20 de nov. de 2015

Salesman Thomas very knowledgable about the vehicle I was interested in. Answered all my questions. Made me feel very confident about the vehicle I wanted to purchase.

Tracy

20 de nov. de 2015

I was referred to Interstate Ford and my salesman, Thomas Turner, by a couple of friends who are satisfied customers themselves. Thomas was receptive to my preferences in a vehicle and made me feel at ease throughout the entire process. I made my first ever brand new car purchase from him and will definitely become a repeat customer.

Brandon Graham

18 de nov. de 2015

Lawrence is the man to see if you are looking for a car. He will take care of what ever you need and as many times as you want to visit.

Robert

16 de nov. de 2015

ANGIE AND DREW ARE ALWAYS FRIENDLY, HELPFUL AND COURTEOUS. IT'S ALWAYS AN ENJOYABLE EXPERIENCE TO BRING MY CAR IN FOR WORK.

Ken

11 de nov. de 2015

Our sales man Tony was awesome!!! We bought 2 cars in one day. He made us feel like a valued customer! Tony was very nice, very helpful, very knowledgeable, and a very hard working working man. The day we purchased our vehicles was raining hard and tony was out looking for the car that I wanted and he made sure I got what I wanted.... I will drive over an hour again just to buy another car from this dealership! I highly recommend this dealer and this Sales Rep to everyone!!!

Carol L Johnson

8 de nov. de 2015

Interstate Ford has consistently provided unsurpassed customer service to me. I purchased my 2005 Ford Escape from them in 2008 and would never consider having my car serviced any where else. Their service staff is the best! The best vehicle purchase I have ever made.

Christiaan

5 de nov. de 2015

We have been dealing with the same salesman, Thomas Turner, for several years know. He understands what we want in a vehicle and works hard to take care of us.

Karen

1 de nov. de 2015

Everyone was very professional and the service was fast. There was not a long waiting period. Everything was clean and tidy.

Dennis

29 de oct. de 2015

As usual the staff was very friendly and helpful, especialy Angel and Pete. The driver of the shuttle was carsful and friendly.

Frank

27 de oct. de 2015

I cannot say enough about the quick service and the outstanding customer service that Angie provides. Year after year I sit in the waiting room and watch what this lady goes thru to make things happen. She really should get recognized as employee of the year or at least have corporate thank her for loyalty and great care she provides.

Pat

26 de oct. de 2015

I won't buy or service my vehicles anywhere else. Interstate Ford has earned my trust on 5 new purchases and dozens of standard oil change/maintenance and repair visits for over nine years now. They always deliver an experience that brings me back the next time. And, with my busy schedule, it's good to know I can always rely on Interstate for sales and service.

Timothy

22 de oct. de 2015

It could not have gone any better, if I had waited on myself.The salesman was GREAT ! He went out of his way to find the truck I was looking for, even as another local Ford dealer was telling me to my face that the truck I was looking for WAS NOT THERE and Interstate Ford was not being honest with me.Not only was the type and level of truck out there, there were about a dozen of them.The whole process from start to finish was fast, simple and pain free !

Lawrence

22 de oct. de 2015

Service was performed as requested without a hitch in the process. Are you kidding me my review must be 20 words.

Phil

15 de oct. de 2015

Went in to look at a used Jeep Wrangler and ended up buying a 2014 Ford Edge and a 2015 Ford Focus. The salesmen (Lawrence) was very knowledgeable and helpful during the whole buying experience. The finance guys worked their magic to get me the best deals available as well. I would definitely recommend Chuck George Interstate Ford to anyone interested in purchasing a new and/or used vehicle!

charles

12 de oct. de 2015

service after sale is very poor. had issue with wheel contacted them 4 times about said they would contact me about getting it fixed have never been contacted back. i would personally never buy another vehicle from this dealership

PDF

9 de oct. de 2015

I made an appointment for service. Quick Lane was right on time and service was completed quickly. People were efficient and polite. A good job well done.

Bengalpappaw

9 de oct. de 2015

Excellent service department. Quick and efficient. Only problem I every have is finding parking space when I go there.

Cedric

3 de oct. de 2015

I think the Quicklane bathroom could be much cleaner, but overall service is good.

Tom H

16 de sep. de 2015

I made an appointment to have my driver's seat repaired, arrived on time, Pete greeted me and wrote up the work order, forty five minutes later I was out the door, thank you for a good service experience.

Chantelle

16 de sep. de 2015

Lawrence was amazing! We told him what we were looking for and that is what he showed us. He didn't push other vehicles on us. He was so personal and professional. He used our names and actually remembered them when we came back to drop off my car for its Zbart treatment. As long as Lawrence is working at Interstate Ford, that is where I will be purchasing all my future vehicles.

Jacy Mccain

9 de sep. de 2015

Overall I have had good experiences with these people. I never wait to long and most of the staff is very nice.

Daphne

4 de sep. de 2015

The sales man Tony Langer treated me with respect, patient, understanding of my needs. I couldn't have asked for a better sales man. I really wasn't looking for a new truck, But Tony gave me a deal I couldn't pass up, this is the second truck I got from this dealer and I tell you I won't go anywhere else!! I love my F-150!!!

Geraldine

31 de ago. de 2015

I was able to get my car in for the recall adjustment which was completed very quickly. I was even able to change my appointment to fit my work schedule. I was very satisfied with this appointment.

Greg

26 de ago. de 2015

I've been trading and working with Interstate Ford for nearly 10 years and have never had a bad experience. Knowledgeable Sales staff that is well schooled and eager to help find the right car without being pushy. Kudos to Darrel (Sales Manager) & Travis who were able to work a good deal for a 2015 Muscletang GT Keep up the Good Work and also know that working with Angie over at the QuikLane Service area is a pleasure. She knows her stuff and keeps the jobs moving through the shop efficiently. Greg

John

24 de ago. de 2015

We loved that from the first day we set expectations with Tim and he respected the sales process we wanted to follow. No high pressure or negative comments during negotiation and just enough humor to personalize the experience!

Susan

21 de ago. de 2015

Tony was very respectful and considerate in helping me with my purchase. The whole team worked very hard to meet my needs.

Joan

19 de ago. de 2015

Quick check in, quick checkout. Great customer service. I had 3 people ask me if I had been helped yet while I was waiting. I was impressed by this.

Carl

19 de ago. de 2015

My Salesman, Lawrence is awesome at what he does. He approaches the selling process not like a typical salesman, rather he listened to my needs and my budget. He worked very hard to accommodate what I wanted. He was a pleasure to work with and I will definitely buy from him in the future!!!

Clara

15 de ago. de 2015

Cody was great and handled our problem professionally. He kept us informed of the status of getting the part. He is a definite asset to the dealership. We appreciate having the courtesy car while ours was in the shop.

Katie

13 de ago. de 2015

Our sales man Lawerence was awesome!! Always making us feel like a valued customer! We have bought multiple cars from him and won't go anywhere else.

Nancy

13 de ago. de 2015

Friendly, always willing to help and answers all my questions and concerns. Employees are experienced and well trained. Clean facility. No long waits for auto..................calls promptly to inform me that my auto is ready for pickup.

Matthew

11 de ago. de 2015

Salesman was super nice and professional. The showroom was under construction. I felt like I left with a good deal

Howard

8 de ago. de 2015

Lawrence went out of his way to accommodate us. He is an excellent salesman as well as a great person. He is very respectful and thoughtful and the reason we continue to buy cars from Interstate Ford.

SFC Guns

6 de ago. de 2015

I've taken my 2003 Taurus to Interstate a few times for repairs. Each time they have done a fairly good job. So with that in mind I went there to look at and see about buying a new car. The sales person was not overly pushy he showed me the car models I was interested in and didn't push me to make a decision right then and there. He explained the various option packages. It took me a couple of days but I finally bought a new car. My sales person was always friendly and helped me through the whole process from getting the right options and color to getting the financing. Over all a good experience. The only problem I have and this is nothing that can be corrected by Interstate Ford, is the fact that I/you can't pick and chose which separate things we want on a car. And this applies to all of the automobile manufacturers. We have to go with what the manufacturer thinks we want as set up in their various option packages, and not what we each really want individually. When are the manufactures going to realize not everyone wants Sirurs radio or Google maps or some other worthless un-used item, just to get the one thing I/we/they do want? Its no longer like back in the sixties when you could pick and chose individual things you want and get them separately and not have to deal with the things you do not like, want, or will use!.

Nicholas

5 de ago. de 2015

Matt Sanders was an excellent salesman, I would do business with him again. I will also recommend him to associates in the future looking to purchase a vehicle.

Genevieve

30 de jul. de 2015

Our salesman, Ike, really listened to what we wanted and quickly found the car for us. He was professional and courteous.

Randi

28 de jul. de 2015

Everyone is friendly and helpful. I have been dealing with Interstate Ford since 2007 and have yet to encounter an unpleasant person with a frown. Seems to be little turnover in the office staff, a good sign. I mainly deal with the "Quick Lane" service people and they are good people.

MickieN

25 de jul. de 2015

I came in looking for a truck, with some specific guidelines. They didn't have what I wanted on their lot, so they found one at another dealer and I couldn't be happier! They treated me well, and were very careful to make sure that I was finding what I needed and wouldn't regret anything about the purchase. I love my new truck!

Joy

25 de jul. de 2015

The availability to rent a car on site is wonderful. It makes getting car work done so much easier. The work was done well and within the planned time.

Kalynn

22 de jul. de 2015

Lawrence was wonderful! We never felt rushed or pressured. I felt he worked extremely hard to make all our needs reached. We love our new car and would love to continue doing business with interstate ford for many years!

Terri

18 de jul. de 2015

My overall experience was excellent because of my sales person Michael Shockley. I feel I was able to get fair value for my trade-in which closed the deal. His product knowledge and extreme patience helped me find the right equipped vehicle I could afford making my experience that much better. Thanks for making my new vehicle purchase from sales to finance to delivery a positive outcome!! I love my new C-Max!!

Robert

18 de jul. de 2015

Time in and out was good. Lots of cars and trucks to look at.Sale rep was great to work with!!!!!!!

John

15 de jul. de 2015

Friendly sales people, knowledgeable and accommodating. Have been driving my Ford Explorer for 2 weeks and love it. Even though it has 40,000 miles it drives, looks and feels like new!

Larry L. Remley

14 de jul. de 2015

Everything from buying my Fusion, in 2013, to service, to recall repairs, to questions has been great at Interstate Ford. They have been there for me whenever I have needed them. I am very satisfied with every visit I have made at interstate Ford. I have always been a Ford man and always will be!!!!! I own a 2013 Fusion and a 2011 Ford F150. I love them both!!!!! I won the Fusion from Ford racing. Interstate Ford ordered it for me. They did a great job from the order to getting it in and prepared for me and all the service has been done there.

Jennifer

14 de jul. de 2015

Isaiah knew I was extremely stressed out, and that I don't have the best credit. He did everything he could to get me the best deal. He was very friendly and was very nice to my son. I also really like the finance guy, Todd. He has a very funny personality and made my experience easier. They both deserve a bonus!

Michael

27 de jun. de 2015

Pete Scambilis has always been most accommodating to my schedule needs over these last years. He is efficient and does not push addition work; rather, he gives early warning about developing issues that are monitored until repair is necessary. Although my SUV is aging, I receive a service level from Pete and staff that I receive for my BMW and Mercedes at other dealerships. When it is time to let go of my Mountaineer, I will most likely remain a Ford customer for its replacement.

Marty

26 de jun. de 2015

Salesman did a great job. No pressure, just information.

Kevin

24 de jun. de 2015

Fast and personal service - Pete S. listens to what I THINK I know and somehow figures out what the real issue/problem is. In spite of being under construction and all the temporary setup locations - Service Department is doing a lot MORE and ME - the Customer is actually doing LESS to complete our processes!

Paul

24 de jun. de 2015

The work was skillfully done. The wok was completed on schedule as promised. Employees were polite, courteous, and worked with a good sense of humor. Shuttle service was available both before work began and after work was completed.

Allen

23 de jun. de 2015

The courteous manner in which we were treated by all the sales personnel including Darrel G., Bob B. and Roger.

Two Sisters

22 de jun. de 2015

My sister and I had a very courteous, professional encounter with Gary at Interstate Ford. Our time was limited that day and Gary had the two requested vehicles ready for us to test drive when we arrived. He delivered with a no pressure attitude. We may be doing business with Gary soon.

Kyle

19 de jun. de 2015

Mick is an amazing salesman. He helped my wife out last year. Not only did he get the car she wanted, he stuck to her budget wasn't pushy, wasn't rude. He worked very hard to get what she wanted at a price we could afford. He did the same thing for me and I am very very happy. You guys helped me get out from under a bad vehicle I purchased from another dealership and made me feel like I was actually valued. I appreciate it and have recommended this store to several people and will continue to do so. Thank you

Faith

13 de jun. de 2015

Always friendly service. Without an appointment for my "Works Package," it took a little over an hour -- not bad, considering nearly every bay & vehicle lift was full.

PAUL TEVIS

13 de jun. de 2015

From Salesperson to Finance Officer and Maintenance Staff all their duties were performed in an Excellent manner.

cheryl henson

12 de jun. de 2015

Overall thank you very pleased! Friendly and did not have to wait to long!Even put on my new lug nuts that I purchased! Thank You

Mark T. C

11 de jun. de 2015

I have bought my last 3 trucks from Interstate Ford. Everything from the buying process to having service after the sale has been nothing but excellent. I recommend Interstate Ford to all my friends and family. No there dealer has ever treated as upfront and honest as Interstate Ford.

Bobbi, a ford fan now!

11 de jun. de 2015

My salesman was very helpful in getting me into a car and worked hard to get me a loan,I was driving a 12 yr old car and it wasn't going to last much longer! A BIG shout out to my guy at interstate ford,way to go LAWRENCE REYNOLDS!

Steve

11 de jun. de 2015

Always courteous representatives, professional manner in customer satisfaction. Always a complete explanation about work/service performed. Respond to any concern or question we have about the vehicles purchased from the dealership.

Ron

11 de jun. de 2015

Mark and his team treated us great! I strongly recommend them!

Melody

11 de jun. de 2015

Always courteous and explains along the way, Angie always has a smile and Pete has taken very good care of me, since my husband died he could easily take advantage but works with me to explain everything and never tries to get me to do stuff I don't need and I find that rare in the car service business

Joe

10 de jun. de 2015

Got the Quick Lane appointment when I wanted it. My 2007 Freestyle has been serviced only by Interstate since moving to Dayton 4 years ago, and by Ford dealer before that.

Stephen

7 de jun. de 2015

Friendly, informative people. Wait time was less than an hour. I have a secure feeling knowing my car's basics have been thoroughly checked. I appreciate the service you've provided at a very reasonable price.

Dbarnhart8989

28 de may. de 2015

Went down to find a new 2015 mustang gt to replace my fusion where I was helped by Al Vancil who went above and beyond to make sure I got everything that I needed to send me home in my new car. Would definitely buy from him again. With a salesman like Al I can't see how any of the other dealerships are still open. Go down and talk to him I guarantee you won't be disappointed.

Ronald

24 de may. de 2015

Easy and quick service. Done right the first time. The do everything they can to keep your business. Great facilities.

Janetta Davis

22 de may. de 2015

It was time to trade-in 2009 Mustang for new 2015 Mustang. My longtime salesman Al Vancil was there to help me order my new Mustang and gave me a respectable trade-in amount on my 2009 Pony. Mustang only took 4 weeks and 1 day to arrive at dealership. The whole process was easy and no pressure. Al is an outstanding salesman. As a woman wanting horsepower...Al educated me on the upgrades on the performance of my new Pony. I have a excactly what I wanted. Thanks Interstate Ford and thank you Al for another great buying experience.

spitfire

20 de may. de 2015

I bought a 2015 ford escape se and our sales man AL was awesome. Our escape was missing the book and got one for us immediately. Our model os escape didn't come with a cargo cover and AL was able to get one for us. AL went above and beyond for us.

Kenneth

15 de may. de 2015

Everyone is very courteous. Always willing to be helpful and accommodating. Very knowledgeable about the vehicle and are truthful about what the vehicle may or may not need

Gary

13 de may. de 2015

I sent 2 email inquiries to this dealer via Cars.com inquiring about a car they had listed there and never received a reply to either.

Richard

13 de may. de 2015

Always polite, always professional. The team tells us when they have an estimated time to complete work based on the number of vehicles being serviced when arrive. They are almost always correct on the wait time.

James

12 de may. de 2015

The ladies in the rental office are WONDERFUL! We're a young couple, and its not often we are treated with the respect, dignity, and kindness that the staff showed us during our experience at Interstate Ford.

MISSLYNN2015

11 de may. de 2015

INTERSTATE FORD HAD A VERY LARGE INVENTORY TO CHOOSE FROM. MY SALES PERSON WAS VERY VERY HELPFUL WITHOUT BEING PUSHY OR OVERBEARING . I WOULD RECOMMEND INTERSTATE FORD TO MY FAMILY AND FRIENDS.

Geraldine

10 de may. de 2015

I really like my sales rep, Travis. He always seems to try his best to please me and put me at ease.

Tawanna

9 de may. de 2015

I didn't have an appointment. I was told that they would have my car in for the works in 30 mins. Boy did they! Fast service! Super friendly staff who always go over what was done to my car. I have always received great service here.

James

8 de may. de 2015

Matt Sanders was great! He answered all of my questions and was extremely helpful. He made the buying experience a pleasure.

Frederick

6 de may. de 2015

Both Justin and Bob were responsive too our needs and represented Interstate Ford with utmost professionalism. We appreciate dealing with "down home" rather than industry leaders who only see customers as numbers during and after the sale.

Donald

5 de may. de 2015

Everyone very pleasant from service department to sales people in the showroom. While waiting for my car they offered me something to drink.

DEREK

9 de abr. de 2015

Just bought a new 2015 F-150. It took a while to get in but I got exactly what I wanted. The sales consultant, Dave Estepp was very helpful & not pushy at all. I am fairly young & have been to dealerships where the sales rep wrote me off because of my age but Dave greeted me right away & answered all the questions that I had & followed up while I waited for the truck to be delivered. The only critical thing that I would say about the dealership would be the amount of time it took to get the truck to me from detailing after I had signed all of the paperwork. Thanks Dave!

Mrs. Helen C.Abrams

6 de abr. de 2015

Outstanding job by James M. Horning. Top notch guy.

Kerri

20 de mar. de 2015

My salesperson, Mick Shockley, was amazing! He got me exactly the car I wanted without trying to push things on me that I didn't need. I really appreciated his relaxed sales style. I hate feeling pressured when I'm making a big purchase and he never made me feel that way. Excellent job!

Kayla

18 de mar. de 2015

I liked that I felt my salesman, Lawrence, was working for my benefit. I also liked that he and his manager did what they could to get the car into my monthly payment range.

Chad

18 de mar. de 2015

Our salesman was very good, made you feel like you were family. Didn't pressure and made sure our new car was the best choice for our family! It was a pleasure! We will go back in the future!

Mary Kay

17 de mar. de 2015

Justin Cardwell was very helpful with the questions that we had and made our experience great. We will keep coming back to him.

Robert

11 de mar. de 2015

David Estepp was so wonderful to work with. We appreciated his helpful and easy-going personality. He was very knowledgeable about the inventory and the car we bought.

Beverly

28 de feb. de 2015

Love the attitude of all the staff. Really appreciate the valet service. Amazed at the difference a new set of wiper blades can make.

Rose

28 de feb. de 2015

quicklane the works. had appt. and was taken right on time everyone courteous and gave thorough explanation of what was done and results

Wc

26 de feb. de 2015

Shawn Frost, did an outstanding job, last Saturday. Braving the snow, taking the time to show my wife and I different cars.

William

23 de feb. de 2015

bought a new car from this dealership this year. When I got there the guy I had talked to wasn't there. It was my fault I had no appointment. So Rudy stepped up and was helping me out. It was cold and snowing and we walked around looking at cars and the silly things would not start due to the weather. Rudy was very professional and made sure to explain everything to me and let me know what was going on. I think I spent about 4 1/2 hours there mostly my fault due to credit issues. Then Thomas came along and he was the first person I talked to. Between him and Rudy the experience could not have been better at all. Josh I think was the sales manager he came over to help with the deal and it was all able to be worked out and my wife and I left very happy and satisfied. I would recommend all friend and family go see these gentleman that helped us all. We had mechanical issues and the next day josh got the car back and was able to fix it while I was working. Very nice and professional all around experience

Lester

21 de feb. de 2015

Everyone in the sales dept is wonderful. The transaction was made smoothly in minimal time. No hassle and no aggravation!

MTCKA

21 de feb. de 2015

We have purchased three trucks from Interstate and have all our vehicles serviced there. Interstate offers more for trades and better sales prices than other local Ford dealers and the overall buying experience is much better. Interstate's service department is fast, knowledgeable, and friendly and Thomas Turner is a top-notch car salesman. We've purchased several thousand dollars in add-ons/installation through Interstate, some of which had to be outsourced. While not every experience with third-party product and service was perfect, Interstate Ford always made things right and made us happy with our purchase. Overall, great experience with Interstate. Looking forward to many years of doing business together.

Maria

17 de feb. de 2015

I did not have an appointment so I was a walk in. I was told that there was a 45 minute wait, but instead I was serviced after 10 minutes and out in less than an hour.

Chad

10 de feb. de 2015

Salesman Thomas Turner was extremely friendly and upfront with me. He did not seem like he was attempting to deceive me in any way (as has been my experience in the past). He worked with me on my budget and I got the F-150 I wanted. He was very prompt on scheduling service when I needed it.

Jody

8 de feb. de 2015

Buying a car from Interstate Ford was exceeded my expectations. Lawrence Reynolds was a helpful, kind, patient and respectful sales associate. Because of him, I bought a car from Interstate Ford.

Mark

4 de feb. de 2015

Drop off car Friday night; they call when ready on Saturday. Pay bill while Josh and Angie explain all-point inspection along with repairs completed. No worries! 2009 Ford Focus, 384000 miles. Just listen to what Josh and Angie recommend. Then do it!

Lillie

3 de feb. de 2015

Everyone was friendly and very knowledgeable. My salesman, Shawn, went out of his way being accommodating to all my needs.

Mark

3 de feb. de 2015

After the service was complete it was explained to me exactly what was done to the car. Personnel were friendly and courteous.

Eric

1 de feb. de 2015

I always feel like a friend is helping me pick the right car with me, not just selling me a car

Kim

27 de ene. de 2015

Ordered tires for my truck and had a oil change done for a trip out of town that afternoon. Work was completed on time and I had the truck back as promised.

Michelle

25 de ene. de 2015

Everyone at Interstate is wonderful. Angel and Pete in the service dept are always very helpful. People like them are the reason we have bought many vehicles at Interstate.

Richard

24 de ene. de 2015

Josh advised me everything that was done to my vehicle. He is very friendly. Service was performed in a timely manner.

David

17 de ene. de 2015

Very fast service and friendly people in charge and informative. Was able to schedule an appointment of my choosing by phone. They also have my cars pass history of service right there on their computer.

Edward

17 de ene. de 2015

The treatment by the Service Department was top-notch! Mr. Devers and Connie Lipscomb worked very hard to help me with a problem with my Escape. Even when Ford was unwilling to correct what I felt was a manufacturing defect, Interstate Ford helped considerably in reaching an acceptable conclusion. I appreciated the dealership extending a discount on my repair bill, despite the lack of assistance from Ford Motor Company. The car was repaired expertly and returned to me in spotless condition. I especially appreciated the service technician taking time with me to discuss the repair. Very pleased with the handling of my issue by Interstate Ford.

Charles

13 de ene. de 2015

Your employees were very nice and efficient. They were busy and still got my oil change done in a timely manner.

Evan

31 de dic. de 2014

Laurence Reynolds was very open to finding the Escape I wanted - on the lot or at another dealership. He really explained the mySync features well. The package I got was big on tech and he knew it all! Even the Park Assist (which is amazing).

Melinda

30 de dic. de 2014

From the moment I arrived, I loved how attentive the employees were. Chuck was so nice and asked what I wanted and payments that I could afford. Darrell has been amazing. I've had multiple questions and had to make multiple stops, but he's been so helpful every time and so willing to show me how to use things in my new car. I love it that I can have a "Darrell List of Questions" instead of trying to figure out how to do it from the manual. Combo of Chuck (even though he's the owner) and Darrell for customer service are amazing! Loved them both!

Donald

30 de dic. de 2014

I was very pleased with my salesman Travis. He was very helpful yet not pushy. His honesty and willingness to go the extra mile for us made our car buying experience a pleasure. Keep up the good work Travis

Austin

28 de dic. de 2014

Lawrence was incredibly polite and welcoming. He made my first car buying experience a pleasure. He was very knowledgeable about models and specific features for the cars I was interested in. I will definitely be a life long customer thanks to this experience.

Matthew

27 de dic. de 2014

Sales person Josh Ward was fantastic at getting the vehicle I was looking for. I traveled about an hour to interstate ford and Josh made it completely worth it'

Thomas

24 de dic. de 2014

quick drop off, quality work and preventative checks and notification when the car was ready within 30 minutes of promised time.

Susan Carol

23 de dic. de 2014

Our sales person Lawrence wad excellent in helping us fund the right car for us. He was very friendly and courteous and did not rush us about our decision. He took the time to answer all our questions. The dealership was very clean and bright and our loan was handled with great care to find the loan for us.

Annie

19 de dic. de 2014

Interstate Ford is wonderful! Chad help me through the whole process and was great. I purchased my first car and he worked diligently until I left the lot with my brand new Ford Focus. He also followed up after to make sure I was satisfied. I would recommend Interstate Ford to anyone and to go see Chad! Thanks again.

Bryan

17 de dic. de 2014

I've dealt with the dealership for several years and have always felt that i have been treated well and taken care of. This includes the sales experience, service, quicklane, and the body shop.

Jay

17 de dic. de 2014

It was quick, informative. Didn't try to sell me something I didn't need. Attempted to fix my tire even though may need to be replaced soon to see if it can still be used.

Daniel

15 de dic. de 2014

I went through the quick lane and got waited on right away. Josh did an excellent job and I was well pleased when He analyzed my rim on my vehicle. It had a few marks on it but wasn't a hazard to holding air in the tire. Saved me $800.00. so thanks to Josh.

Laura Azbill

14 de dic. de 2014

Chad from Internet sales and Robert from finance were awesome to work with. Both went above and beyond any other dealer in the area. I love my new Fiesta and have the two of them to thank. This is where you want to come for a new car!

Melissa

12 de dic. de 2014

The salesman was very friendly and patient. He went out of his way to make sure I got the best deal.

Lorene

5 de dic. de 2014

I loved my sales rep Lawrence Reynolds.He was kind, attentive, authoritative, respectful, informative, generous with his time. What a good sales rep...keep him...pay him more.My sister had a fantastic experience with the dealership and a sales rep named Sean. Her advice was golden and her assessment of the quality of care was spot on. I love the place!

Burland

4 de dic. de 2014

I had been told by one of your Service Representitives (Pete)that my LCM could not be replaced/repaired; the part is not availible. I discovered a new LCM at Oreilly Auto Parts. I sent and email to Connie Lipscomb telling her that the part is available at Oreilly Auto Parts so Interstate would be able to help others with this problem. When she returned from sick leave, she called, telling me that Ford Motor Company would reimburse me for the repair on my car. Thank You very much Connie!

Mary

3 de dic. de 2014

Experienced sales person (Mick S), he made sure I was happy with my purchase. Of course the mailer's I received were a nice which reduced my cost.

Dr Diane C

2 de dic. de 2014

Justin was very professional and courteous and willing to help in any way during the process of buying a car. He answered any questions I had and was very mannerly and personable. He is an asset to the dealership and great at greeting and making customers feel important and was very respectful...great asset to the dealership! I was extremely pleased with Justin helping me buy my new car.

Donna

29 de nov. de 2014

Our salesman Tony was very helpful and went out of his way to help us get the cars we wanted

Fusion2012

26 de nov. de 2014

Your team was courteous, answered our numerous calls and made our out of state purchase very easy to accomplish. Thanks for picking us up at the airport. We drove the car back to Kansas City and fell in love with it.

Deveron

22 de nov. de 2014

Service was fast and complete. The woman that helped me was very nice and informative. No one tried to sell me anything that I didn't need. I purchased this car from Interstate and I will be returning to buy more and have my servicing done there.

Kathryn

4 de nov. de 2014

It was easy to schedule the appointment through the web site and I got a confirmation reply quickly. The day of service, everyone was very pleasant and I was in and out in a timely manner.

Jennifer

31 de oct. de 2014

Quick lane customer service is the best I have ever experienced with any dealership. I recommend to all my family and friends.

Kirsten

31 de oct. de 2014

Pro:Fast friendly service. It was easy to schedule an appointment. The sraff made me feel comfortable. I know my car would be in good hands.Cons: The waiting area is no very nice. Outdated and not very inviting.

Jimmy

28 de oct. de 2014

The people on the desk were friendly and I like that you have all my records so you know what's needed. I especially liked that I had accumulated enough points that this service was free.

Kevin

14 de oct. de 2014

Prompt and reliable service. Pete Scambilis is my Service Rep and has ALWAYS been patient and reactive in everything I have had with Interstate Ford. He is one of Chuck George's corporate assets and a large part of why I continue my association with them.

Lawrence

12 de oct. de 2014

I was impressed by the wide variety of models as well as colors available on the lot. Additionally, the sales personell were knowledageable. Based on my interaction with staff members I would say they like their jobs and it shows in how they treat the customers.

Calvin

11 de oct. de 2014

Justin was very helpful. He made sure we were satisfied with deal and car. I hope he is still there when I want to trade this car in because I know he will do everything to get us there car we want and like.

Larry

7 de oct. de 2014

Everyone has helped in our purchase of our new Escape. Tony, our salesman has been very helpful. Enjoyed the experience and hope to continue with the dealership.

David

3 de oct. de 2014

everybody was real nice. they made us feel right at home. they did there best to get us where we needed to be to be able to get the car. we want to think everybody for everything that they done for us.

Beverly

30 de sep. de 2014

Josh is always extremely friendly, informative , accommodating and seems to care about my car! Tom, the shuttle driver, was very nice and pleasant.

Larry

19 de sep. de 2014

Our salesman helped us find the Escape we wanted, and did a great job setting up the sale. Our salesman was Lawrence Reynolds, I would happily recommend him to anyone.

MILLERF

18 de sep. de 2014

I went into interstate ford to look for a F-150 crewcab, 4x4, with the 6.5 ft bed. A salesman took me down through all the F-150's and found that they only had one. I said i would like to have their bottom price without any taxes,license or registration. He talked to the sales manager and they said since they only had the one truck that met my needs, they would not talk price. This is the only dealership in Dayton, Cincinnati, Columbus, Lebanon and surrounding areas that refused to talk about a price. They must sell a lot of trucks at full MSRP to refuse to talk price. By the number of salesmen setting around i find this hard to believe. I will not be back to this dealership, and i would not recommend it to any one else.

James

14 de sep. de 2014

I thought that I had a slow tire leak. It turned out that I had a nail almost in the sidewall. The service clerk was very professional. He told me the ins and outs of the various tiresl that were available. I was very thankful for the info.

Mark

8 de sep. de 2014

Interstate took care of my needs and did what they said they would when they said they would do it. This is my third Truck from Interstate and the next will be from Interstate Ford

Alfredoalex1

30 de ago. de 2014

I had the opportunity to be assigned to Mr. Dave Williams of Interstate Ford in Miamisburg, Ohio. He is very friendly and very professional. He answered all of my queries about a car lease and about the car that I want. He was very patient in explaining all of the details. He was also able to give me several options to choose until I was satisfied enough that I decided to lease the car. In just a matter of probably 2 hours, all paperwork considered, I went home with the car that I leased - a beautiful Ford Fusion. Thank you very much, Dave!!!

Rebekah

26 de ago. de 2014

Chad worked hard and went out of his way to locate the car with the specific options I was looking for. Very pleasant salesman and easy to work with. i would recommend Chad and Interstate to others for thier car needs.

Gordon

21 de ago. de 2014

We met Chad Preuss when we visited to look at SuperDuty pickup. We were thinking of a fifth wheel trailer at the time. He showed us those and then we went to the SUV part of the lot and finally drove a Flex. My wife and I both fell in love with the Flex's ride and decided to buy shortly thereafter. Finding us a Flex that suited our needs proved to be a challenge. Chad and the sales manager searched the nearest 600 dealers to find the vehicle we ultimately bought.

Judith

14 de ago. de 2014

Thomas was a very informed salesman of the auto's, he was exceptional in his service to me. I WILL highly reccommended him to our friends and family.

Jane

8 de ago. de 2014

Very professional and helpful people working in the service dept. I appreciated the courtesy ride from the dealer to my destination. My car was serviced on time, and I was notified by phone.

Jay

7 de ago. de 2014

They always make things easy. Angie is incredible and Tom zips me around in the courtesy vehicle and always refuses to take a tip. A great team.

Julie

4 de ago. de 2014

Rick Weston was very knowledgeable about all Ford products and was very patient with me while I changed my mind about what I wanted to purchase several times. He was very helpful and never pushy.

John

30 de jul. de 2014

Although we are "Seniors" we were interested in buying a 2015 Explorer and not interested in getting the run around. Just give us the price out the door. You did better than that. John Snelling brought the car to our home with the color and equipment we said we were interested in and talked price and we purchased it that day. He brought Rick to show me how to operate all the many improvements over our 2010 Explorer and I love it. Thank you, John and Rick........and Brian for checking in on us. Brenda Durnbaugh

Betty

29 de jul. de 2014

the fact that i was not pressured and my questions were taken seriously with respect i was treated like someone not just a customer

Josie

28 de jul. de 2014

The fact that I was able to purchase a car without being/feeling pressured by any sales representative. But when I needed to have questions answered , they were readily available.Thomas Turner became our main representative . He was polite , helpful, informative , and pleasant. Great qualities for a Rep !!!

Mike

25 de jul. de 2014

Angel is a gem of a employee and person. She's knowledgeable and makes me feel like she really cares. The technicians are experts in their field.

John

23 de jul. de 2014

Knowledgeable, and experienced. I needed a vehicle in a short amount of time with accessories and Ike king, Brian best, and floor manager Daryl, delivered.

Linda

19 de jul. de 2014

Being acknowledged immediately and politely and I was back on the road within an hour. Have been buying from Interstate since the 80's and feel well taken care of when needed. Thank you!

William

19 de jul. de 2014

Stopped to make appointment for recalls (3) on 2 Escapes and Connie Lipscomb took my car in immediately and scheduled the second one for 10 a.m. the next morntng.

Carolyn

15 de jul. de 2014

Everyone is always friendly. I like the shuttle service. Everyone is very helpful with any problems. That's why I have been coming there for years.

Duana

8 de jul. de 2014

Staff was very pleasant, helpful and attentive. I knew what I was looking for, what I should get for my trade-in and what I would pay for a new Explorer. There was no pressure from anybody to compromise or buy more than what I wanted. The entire transaction only took about 2 hours - time is very important to me as I work full-time and go to school part-time. I could not be more pleased.

Patti

2 de jul. de 2014

Made an appt and they got my car in on time. Heard Angie managing a complaining customer with diplomacy. Nice to see professionalism.

Julia

26 de jun. de 2014

The salesman was knowledgeable in setting up the Sync service and the financing department worked very hard to get the payment to what I needed.

Kyle

26 de jun. de 2014

Cindy was extremely helpful; she was more than willing to go our of her way to get us some information we needed!

Karen

25 de jun. de 2014

The Speediness, efficient, polite, friendly and the care of my vehicle. I will always trust my car to this dealership.Thanks Much!

Kevin

24 de jun. de 2014

Having a regular contact with Pete Scambilis in the Service Department takes away a lot of the frustration of explaining an issue or a history of repair and he is and has been VERY ACCURATE in assessing any issue or problem my vehicles may be experiencing. He is an outstanding asset for Interstate Ford!

Michael

19 de jun. de 2014

It was just a smooth transaction. Helpful but not in your face which is what really appeals to me. I got a great deal on a very nice vehicle and am very satisfied with everything.

Beverly

18 de jun. de 2014

Staff is very friendly. At no time did I feel like anyone was trying to trick me into a service that I didn't need.

Patricia

13 de jun. de 2014

as a customer, I was impressed by being taken within 15 minutes from time I checked in and did not have an appointment. The service was also done in a timely manner.

Douglas

13 de jun. de 2014

Pete and Connie and the gals that rent you the cars are awesome and super friendly. And listen to everything I ask. Just a great group of people. Also Brian and Steve in the sales department are great, we have recommend several people to them over the years.

Connie

11 de jun. de 2014

I liked that Tim remembered who i was from two years ago. It shows that each customer is valued as an individual and not just another sale.

Gregory A Hoffman

10 de jun. de 2014

Service oriented, professional, knowledgable, friendly people from start to finish. Gregory A Hoffman.

Angela

6 de jun. de 2014

Everyone was very friendly and willing to help me carry my car seat that I had to take out of my car for a loaner plus I had my son that I had to carry.

Karen

4 de jun. de 2014

They were able to promptly fix a loud noise. A leaf had fallen in when they pulled out the cabin air filter.

Rick

3 de jun. de 2014

It was easy. You gave us the phone number to call for tow, they came right away and you had our car fixed the same day! Great service - Thank You.

John

31 de may. de 2014

Everything that was done exceeded expectations. Especially liked having my car washed and cleaned! Great selling point for the dealership.

Scott

30 de may. de 2014

We received help right away, our salesmen Lawrence was great We were there to just look.and we actually baught 2 cars from him we could not be happier with our purchase.

Mark

29 de may. de 2014

we loved, loved, loved dealing with cindy ! Josh was also great to work with. they were both very helpful and caring.

Maria

28 de may. de 2014

This time I got out in a timely manner. Recommendations that were made ahead of time so I can decide to come back at a later time to get them fixed.

Jan

25 de may. de 2014

Justin was great. He listened to what I needed and wanted and was able to meet those needs and wants. He was polite and knew the Fusion well. Justin has even followed up with me to see how I was doing and if I had questions. Bob was also just as polite.

Randi

24 de may. de 2014

All aspects. The people who work there are always polite, genuine, and professional. They complete the job in a timely fashion. They seem to enjoy working there, which reflects upon the upper management and the owner as well. People seem to be very competent in their jobs. And of course what makes it all worthwhile is to get to sit and look at that "gorgeous" orange wall ... LOL

Richard

22 de may. de 2014

I was told everything about the service performed to my Expedition. Josh did a good job explaining everything. And I will be back.

Tom

21 de may. de 2014

The owner Chuck George on 5/13/2014 was able to resolve an oversight issue made by an employee with my contract within a few minutes.

Marvin

18 de may. de 2014

Very informative. Asked me if I wanted something done that could wait but they would do it then if I wanted. Very upfront and with issues and prices! Love this dealership!

ohwalton

17 de may. de 2014

Ford Quick Lane, very fast and friendly service. Give them a try!

Michael

16 de may. de 2014

Chad and the whole crew at Interstate Ford are always great. They are friendly, prepared for your visit, and knowledgeable. They also listen to the customer and help them in finding a match.

Brent

13 de may. de 2014

Salesman Travis was very helpful and was able to answer all questions and concerns that I had concerning a hybrid vehicle. He was very "real" as well, it didnt feel like he was selling to me, it feel like he was helping me find what I need in a car. I will definatley refer friends to Travis!

Sara

13 de may. de 2014

Pete was very easy to talk to and approachable. He listened to my concerns about my vehicle and was able to address them. My vehicle was finished and I was able to pick it up in less than a day!

Marilyn

10 de may. de 2014

First time I ever scheduled an appointment...that was niceHave used Quick Lane since our 2011 Ford. One of features that I went back to Ford in 2014

Joseph

10 de may. de 2014

My service manager, Pete, makes me feel like I am the only person on site that day. He treats me like family.

Charles

7 de may. de 2014

We have always had great service from the sales person (Mick Shockley) which we have had with the last few cars we have bought. We usually always ask for him. We have also had great service from the Ford Dealership and the Ford car itself.

Gregory

6 de may. de 2014

Our salesman was great! We have bought from Interstate before and had by chance stopped at Hidy Ford, we then contacted Interstate spoke with Justin on the phone, sent in info on the vehicle we wanted, the price we wanted and he met with us and had it all ready to go. It was easy and fast!! He answered all of our questions and helped us a lot. We are so glad we didn't do anything through Hidy and came back to Interstate Ford!

Bruce

5 de may. de 2014

Angel and Shawn were EXCELLENT with getting my truck in and taken care of in a timely expedient manner. They went above and beyond getting Ford to pay for the majority of my repairs. They are assets to Interstate. Better hold on to them. I will definitely be back for service. Great Job.

Brandon

5 de may. de 2014

My Saleswoman, Cindy Banks, was absolutely amazing. She has a great personality, positive, friendly and most important helpful. This is the second vehicle I have purchased from her, and I was so impressed with the service that I sent my fiance there to purchase her Explorer. I felt she went above and beyond to guarantee my satisfaction.

Diane

29 de abr. de 2014

They scheduled me in right away when I called them about the recall. A rental car was available to me which I appreciate, everything was handled effienctly and the employees were friendly.

Jim

26 de abr. de 2014

I dealt with Pete and he was very professional and easy to talk to and took good care of my needs

Terry

26 de abr. de 2014

Quick lane, very efficient, fast, they got me in on a Thursday evening with no appointment, really appreciate the work.

Herbert

25 de abr. de 2014

Good people and I hope the 2014 truck that I bought will be as good as the other three I have bought there.

Virginia

25 de abr. de 2014

Everyone was very friendly and helpful. I test drove several cars and was even told about some specials. One of which I ended up buying.

Cynthia

24 de abr. de 2014

The Salesman Lawrence Reynolds was very knowledgeable and listened to what I wanted and answered all of my questions and had a great attitude for service.

Tamara

23 de abr. de 2014

It's just so easy. I usually drop my car off and have someone else with me so I don't sit around. You just call when it's ready and you do an excellent job.

l07734

22 de abr. de 2014

they gave me great service working on my escape and information on future problems

Brad

22 de abr. de 2014

The sales associate was very helpful, informative, and thorough. This was the quickest process to purchase a vehicle I have ever been through. Provided everything that I asked for.

Brian

22 de abr. de 2014

It is the 3rd time that I have purchased a truck through Interstate Ford, and each time the dealership were friendly, helpful and fair.

Verna

20 de abr. de 2014

The techs are always very thorough. What I need fixed, gets fixed. They always inform me of things that may give me a problem in the future, let me decide where or not to address it now or later.

Timothy

20 de abr. de 2014

My 2011 F-150 was having transmission "issues", not wanting to go any lower than 3rd gear in the automatic transmission.Stopped by Interstate ford "just" to make an appointment for a few days later in the week, and did so.But trying to leave the parking lot it kept jumping from 1st straight up to 5th gear, not easy to drive like that.Went back inside and Connie the service tech. took care of getting the truck onto the repair schedule ASAP and the problem was fixed, just a faulty sensor module I believe.They are the best !

John

19 de abr. de 2014

Liked the shuttle ride back to my home. And liked the full explanation of the review of the "works" results. Everything completed quickly.

James

16 de abr. de 2014

Steve our salesman was great. Side by side comparison of the two models we were interested in really helped us decide. The finance piece went smooth and quick. I really appreciate them not trying to sell me financing and administrative options I didn't need. No pressure once I didn't express any interest.

Kyle

15 de abr. de 2014

Lawrence was awesome, answered every single question I had, and had a great attitude. He made the entire sale go through smoothly and made making my decision easy. I have bought a lot of cars and your dealership always gives me the better deal and less hidden numbers.

Michael

10 de abr. de 2014

Our sales rep was very informative and helpful without being pushy. His approach was one of the reasons we chose to buy from your dealership.

Ernest

9 de abr. de 2014

My Service Rep was Pete. He greeted me professionally and was ready for my visit. He addressed my questions and handled my issues with My Snyc issues with having an update performed to see if that will resolve my issues.

Andrew

7 de abr. de 2014

Lawrence was a wonderful sales rep. Both my wife and I enjoyed how helpful he was with showing us different vehicles without being pushy. Interstate Ford was great as well.

Mark

6 de abr. de 2014

As always Interstate Ford meets and exceeds my expectations with all they do for me. I am a very happy customer

Rebecca

5 de abr. de 2014

Everyone was so friendly. I feel like they explain things about my car to me honestly and do not try to take advantage of my lack of knowledge. I never feel pressured by them to fix or change things that I cannot afford and appreciate their willingness to assist in prioritizing repairs.

Scott

4 de abr. de 2014

Josh Ward our salesman was courteous and listen to our needs. He found us the perfect car and was there through the whole process. He even stayed over and helped us empty our old vehicle out into the new one. I would definitely recommend Josh to anyone who is needing to buy a new or used car.

Patti

4 de abr. de 2014

APPRECIATED BEING MADE AWARE OF WHAT ROUTINE MAINTENANCE IS DUE ON MY VAN. APPRECIATED KNOWING WHAT COSTS TO PLAN FOR.

Amber

3 de abr. de 2014

Lawrence our sales person was the best part of the sales experience he was wonderful and I would recomed him wherever he was.

Carol

3 de abr. de 2014

Our salesman was Thomas and he was very knowledgeable about the Ford product. He was never pushy and always helpful

S G

3 de abr. de 2014

I like to have my car serviced without having to make an appointment.

Leah

1 de abr. de 2014

Salesman didn't pressure me, after telling him I already had my financing and just wanted to pick out what I wanted. VERY Helpful in answering all questions.

Harold

30 de mar. de 2014

The sales man went out of his way to find what I wanted not what they wanted to sell. I felt like he gave it a sincere effort to put the deal together that pretty much benefited both of us

Debra

28 de mar. de 2014

I was a walk-in and was taken care of within an hour. The assessment and problem diagnosed and the repair completed in that hour.

Ronald

27 de mar. de 2014

Matt Sanders did his homework on what I wanted and was extremely helpful in meeting my needs instead of trying to sell me something else. He was honest, courteous and answered all of my questions. He efficiently responded to all of my concerns and desires.

Jerry

26 de mar. de 2014

Sales and Management were very knowledgable and courteous. Took time to explain everything .Sales person was prompt and very forthcoming about how figures .It was a pleasure to deal with dealer that fully disclosed everything.I dealt with other dealerships during my search for new vehicle and they were not as transparent about the figures.

Stuart

26 de mar. de 2014

Sam really made the buying experience easy...no pressure and really made things happen. The paperwork was mostly filled out before I got there; that helped speed things up.

Devon

25 de mar. de 2014

The staff, Salesperson, Manager and finance were all very friendly. They were not pushy and helped me so much I bought 2 new vechicles! We went to but an Escape for my wife and I ended up also buying a new F150 when my current truck was only 4 years old!! They stayed a couple of hours after closing to get this all done. Also the door code did not work on my truck so I took in in and the service dept squeezed me in right away and reset the code and also was very friendly! Very Pleased!! I was with my son a few weeks ago and he bought a Mustang and it was the same experience. This is one of the reasons I only buy Ford products.

Cheri

23 de mar. de 2014

Love Interstate Ford! Was immediately greeted by Shaun Frost. He was very friendly, easy to talk to, and was knowledgable about the Ford Mustang GT. I love being able to drive my new car home on the same day! You always have a great selection of Mustangs! Will definitely come back in a few years!

Michael

22 de mar. de 2014

All staff are very polite and accommodating. They don't waste time and help in any way they can. I've never had to spend more than 5 minutes there as they serve very quickly! Excellent team of people!

George

21 de mar. de 2014

Employees talk to me on a first-name basis. Sounds friendly yet still business-like and professional. Fast service and everything explained in detail.

Phyllis

20 de mar. de 2014

Everyone was very nice and accommodating. Pete listened to my concerns/problems I was experiencing with my Escape. He kept me informed on the progress of the repair. Thank you.

Joyce

19 de mar. de 2014

done in short amt of time.liked that all systems were checked even though it was just an oil change.easy in and out of area

Karen

18 de mar. de 2014

I had a recall to fix, however I have been in a wheelchair for the last five months. When I explained my situation--they said No problem- we can come and get your car and then return it. Now-- that's what I call customer SERVICE!!!

Dennis

18 de mar. de 2014

our Sales person Lawrence Reynolds was very informative about the car we were interested in, we actually had ony come in to do a test drive and were looking to buy or lease down the road, but the finance info he gave us sold us to do it that day. He was not pushy just informative and found out what we were looking for. He also knows about the cars operation and helped us understand many of its options.

BONE

13 de mar. de 2014

MATT WAS ON MY SIDE TO GET THE BEST DEAL FOR ME. HE IS THE BEST.

Braxton

13 de mar. de 2014

The experience was precise and painless. I went in and knew what I wanted to purchase and expressed it to the Dealer representative, He understood completely and did not deviate from my needs. I was very happy with the professionalism and consideration I received...

Ronda

13 de mar. de 2014

Travis, my salesman was very helpful and courteous. He worked to get me a good deal on the SUV I bought. When I scheduled the appt. for the Zeabart I didn't have any trouble getting a rental car either.

Jerry

13 de mar. de 2014

Prompt courteous service. The technician explained a function on our F 150 display that was confusing my wife. He took some time and cleared up the confusion for her with a clear concise explanation. Very helpful.

Mark

2 de mar. de 2014

Angie and Josh are always knowledgeable and professional. The small waiting room at "Quick Lane" is ideal for Customers and Service Managers to bounce ideas, questions and past experiences about Ford products. I would not deal with anyone else.

Kevin

27 de feb. de 2014

Vehicle I wanted was on the lot and ready to take home same day and the salesman was good to work with.

Robert

26 de feb. de 2014

Travis... I was looking for a specific used vehicle which was hard to find in stock at any dealership. I found it online at yours and called late on a Sunday not expecting to get an answer. The call was surprisingly taken by a salesman named Travis 1/2 hour after the close of business hours. I later found out that it was actually his day off. Because he ensured me that the vehicle was there and of it's quality, I travelled 3.5 hours the next day to see it. Travis and Darryl held the vehicle to make sure my trip was not wasted. I also found out this next day that I met Travis was his day off too. To make a long story short, Travis jumped through many hoops to make my journey a successful one. I was pleased with his apparent honesty and his drive to make me satisfied with my experience. Even one week after the purchase was made, I contacted Travis with a request and he followed through.

Kelsey

25 de feb. de 2014

The sales representative, Joe, was great! He knew exactly what I was looking for and how to help me out.

Rebecca

24 de feb. de 2014

Sales staff was wonderful....especially Dave Williams and Darrell Gericke. They went above & beyond to make sure I had the exact car I wanted. And the paperwork required to close the deal was minimal & took no time at all. Great experience!!

Marcus

24 de feb. de 2014

All the individuals that I worked with were great. They took their time to explain everything to me. They found me the best deal, interest rate and warranty package for my purchase.

Ryan

22 de feb. de 2014

I love how helpful they were they treated me rite and gave me a great deal on my mustang, Travis Willis did a great job I recommend him to anybody :)

Dan

21 de feb. de 2014

Service people are always cheerful and helpful. They don't make you feel dumb for things you don't understand. They listen to you and check out everything you ask about and then explain their findings in our terms. Plus I find that they don't do any unnecessary work. I trust there judgment.

Sam

20 de feb. de 2014

All of the sales people were very helpful in answering my questions and showing us what was available. I was particularly pleased that they allowed us to test drive the car without a dealer in the car with us. That allowed my wife and I a chance to openly discuss the vehicle without feeling pressure from a third party. This was not my experience at some other dealerships. Thanks.

Kevin

20 de feb. de 2014

Sales staff was knowledgeable and were not pushy about making deals. They were very interested in finding what the customer wanted over making a sale.

Dalinda

19 de feb. de 2014

We were able to find what we liked online and the car was ready for us to test drive when we arrived. When we requested another color, a car was located at another dealership. Although it took some doing, the car was brought to us while we grabbed some dinner. Shawn and Bob were great to work with in getting all the details worked out and enable us to drive out with a new car. Shawn also took the time a couple of days later to show us how all the features worked. Great group of guys!

Whitney

19 de feb. de 2014

Ryan and Josh were very friendly! Josh went over the report with me at the end and made sure I understood everything. Richard is efficient and had me in and out in no time but I know my car is well taken care of unlike other places!! Thank you to everyone there!!

Merritt

16 de feb. de 2014

My salesman Matt Saunders was so friendly and helpful. He took such good care of me the first time I bought a car the when I was ready to buy a new car I made sure that I called him and he was more than helpful ...... can't say enough good things about him and the dealership. I even sent boyfriend in to buy his new car.

Christopher

8 de feb. de 2014

Our salesman, Thomas Turner, worked very hard to find us the right vehicle. Since we were not sure which vehicle to go with, between the SUV and Fusion, he was happy to compare both, letting us test-drive them, and give multiple choices of payment plans, until we found just the right one. We would DEFINITELY recommend him to anyone unsure of a vehicle purchase.

Martin

8 de feb. de 2014

My service manager was excellent. He helped me immensely prior to my appointment answering questions that I had and got back to me later that day after talking with a technician.

Nick

5 de feb. de 2014

Angel was awesome at communicating along the whole repair process. My experience was made much better knowing what was happening. I felt that she really cared that I needed my vehicle back quickly. The techinician stayed late to finish my vehicle so that I would be able to drive it to work on Monday morning.

Larry

4 de feb. de 2014

Tech took time to test ride wide me to see problems I was having. He explained things very well and helped understand why my vehicle did what it was doing which was normal operation.

Larry

1 de feb. de 2014

Friendly service rep and the shuttle driver was also very friendly. When he picked me up at home he even moved my trash can from the street to the garage.

Raymond

28 de ene. de 2014

I told them what I wanted in a truck and they delivered on all of my expectations and more. I walked out feeling like I got a good deal on what I wanted.

Melanie

22 de ene. de 2014

As soon as I walked into the dealership, I was greeted by a wonderful sales rep, Steve Kendrick. He immediately made me feel at ease. Being a single woman, purchasing a vehicle is a very stressful situation. I felt that I could trust Steve and that he would work for my best interest. And he did. the Finance Manager helped me secure the best interest rate and loan available. I am very pleased with the service I received at Interstate Ford. this is also the first Ford vehicle I've ever owned. Could not be happier!

Jim

21 de ene. de 2014

Service advisor Pete always take care of my service issues in a very professional and fast friendly way..I never need to worry when I know Pete is taking care of my service..

Rose

21 de ene. de 2014

Connie and John very good and friendly. I keep my car immaculate, and it was returned in the same condition and parked in a safe place so no one could open their door into it. I really appreciated that.

Theresa

21 de ene. de 2014

My salesman was great. He was very straight forward & not "sslesman-ish". He helped me set up the Bluetooth & some other things I had trouble understanding. He even agreed to come in to work with me on his day off. The Finance person wax very helpful & I feel he worked hard to get me the best deal possible considering me limitations.

Kenneth

21 de ene. de 2014

After contacting John Stanley and being asked to call roadside assistance and get the car down there, then the car not showing the problem for which it was towed, and no one else ever having this problem, to finally getting it fixed and identifying a couple of other small things that also needed attention, I'm happy to have my car back and fixed. John's willingness to listen to me explain the problem, which was not readily apparent, and to go the extra mile to id the problem then find a solution for "a problem that hasn't been reported one single time to Ford" was very much appreciated. We have always had excellent service from John in the past, this time it was no different.

Susan

20 de ene. de 2014

Pete is the best! In the past 13 years I've been bringing my truck here, the only negative experiences (2 of them) I've had we're when Pete was not the service advisor. Now, i always make sure I ask for him when I need service for my cars. I greatly appreciate his friendliness & professionalism.

Gene

18 de ene. de 2014

Connie who was our service representative is great to work with along with Jim the mechanic. I have a 2014GT 500 and i'm extremely picky regarding service and they took time to meet all my requests.

Patrick

17 de ene. de 2014

I went in to the quick lube and they held true to their name "quick courteous service" I was in and out in about 20 min. They let me know everything they were doing and didn't try to get me to fix anything that didn't need fixing.

Josh

15 de ene. de 2014

My boyfriend Josh, had brought my car here. I didn't like the wait, but they were very helpful in the long run. I would definitely come back in the future though.

Richard

15 de ene. de 2014

With a limited time to make a deal for our new Ford Escape we felt that everyone involved worked with us to make this experience very successful.

Robert D

15 de ene. de 2014

As always, I am well pleased with the service at Interstate Ford. I know when I have a service problem that Angel will direct my repairs with the same concerns that she would do for her own car. I have been a customer since 1998 and trust your entire staff. I have good reason not to expect any disappointing experiences as many of your employees have waited on me, including Connie, Pete, Angie, ECT.

Steven

14 de ene. de 2014

I PURCHASED MY ESCAPE FROM YOUR DEALERSHIP AND I BRING IT THERE FOR SERVICE BECAUSE OF THE TRUTHFUL AND UPFRONT WAY YOUR EMPLOYEES HAVE TREATED ME.

William

14 de ene. de 2014

I have gotten to know a lot of the staff at Interstate Ford and they have always treated me with respect and given me top rate service.

Virgil

14 de ene. de 2014

Shopped at three different Ford dealerships, got best price and service at Interstate, bought my second new car in less then 8 month from salesperson Cindy Banks, did a great job

david and karen

17 de ago. de 2013

third buy from interstate in 7 years I will be back.

Patty

16 de may. de 2013

I've always driven Fords for superior fit and finish, and quality, and to support Made In America. But, I've never bought more than one from any particular Ford dealer before working with Interstate. The 2013 Explorer XLT is my fourth vehicle from Interstate, and I will continue to go there for my vehicles and maintenance and repairs. It's not the newest or fanciest dealership, but the people and how they treat me are more important to me. And, they have always treated me with respect and worked to get the right vehicle for my needs at the right figures. The Service department has always done an outstanding job for me as well. It's nice to go back as needed and see the same folks working there, and have them remember me!

Andy1000

22 de mar. de 2013

I was very excited to buy my first brand new car ever and left with Worst experience ever. I have never been treated so poorly in my life and will never step foot in this establishment again. I dealt with Shaun frost who at first was very helpful. I told him what I want and at what payment. He pulled 2 quotes and the payment was within 40 a month that I wanted. I took the offers home to sleep on it.Shaun then texted me the next day. I told him the payment I wanted and he ridiculed me and called me bro. I said sorry for wasting your time and he replied in text message that they couldn't get me approved for what they offered me anyone do to credit like mine. He continued to bash me and my credit. Never been so offended. I went to another dealer and bought the same escape that shaun had found at the price I desired. They showed me my credit score and it was 40 points higher than what Shaun told me. I understand the 2 dealers might pull credit from different places but Shaun admitted to lying to me about the rate they could get me just. I called to complain but was hung up on. It's a shame that this happened but that's life. Don't forget that without customers business would cease to exist. I work hard for my money and will only spend it where I feel appreciated.

phardin12

25 de ene. de 2013

We had taken our 2007 Ford Focus in for an Oil change and new Tires. The next day the front right tire was completely flat. It was towed back to the dealership. The flat tire was replaced. We were told by the Josh in the quick lane that all 4 tires had been inflated to different amounts, none being at the manufactures rated inflation. While following my wife in the Focus home, I noticed smoke coming from under the car. I called my wife and told her. She pulled off the highway on to the street and the smoke got worse. It began filling the inside of the car. Worried the car was on fire she jumped out. We called 911 and the fire department and police arrived. They advised us to stay away from the car in case of fire. After carefully checking the car, they opened the hood. Smoke rolled out from the engine. The fireman found the oil cap laying on top of the engine compartment. The oil had been freely leaking all over the engine. The fireman stated we were lucky that It did not catch fire. We had the car towed back to the dealer. If this was not sufficient trouble, we were poorly treated by the service manager and general manager. When we went back to pick up the car, we were made to feel unimportant. The Service manager, and the General manager both made us feel as though we were making a big deal out of nothing. We will never do any business with Interstate Ford at any capacity. They do not stand behind their service, and no one there cares about customer service or how they treat people.

liakay

18 de ene. de 2012

Absolutely, no service after the sale. Less than a year ago I purchased a 2011 Fiesta from Interstate Ford. Since then, it has been in their service department for multiple issues, the most recent pertaining to the transmission. Like most people, I have a car because I rely on it to get to work. Well, my car has now been in their service department for over a week. They will not tell me when to expect it back, or even whats wrong with it. They refuse to provide any customer service and would not even give me a loner car. Even their customer service manager would not return my phone call. Let me again stress, this car is less than a year old.I would spend my hard earned money at a business that treats you like a person, not a paycheck. My advice, find your dream car at a place who will provide you good service -- even after they've received your money.

jamfitz001

4 de ene. de 2012

I purchased a used SUV from this dealer. Initially the price was listed too high, and I was close to buying from another dealer, but then they dropped the price to an extremely competitive price for the particular model I was after. They were no pressue, did everything the way I wanted. the Sales guy was honest and if he didn't know the answer, he just said so. I'm from Cincinnati, but I drove up to Dayton to buy the car because the Price was good and they were low-pressure. I had absolutely no problem dealing with them and would not hesitate to recomend them.

steve

14 de nov. de 2011

Great people to work with. Every question answered.

55fordwagon

16 de ago. de 2011

bought a 2002 f150 in april and had to take it back 2 weeks later for a terrible miss and stumble on acceleration, truck was repaired. then about a month and a half later it started making a bad noise in the rear so i called them and took it in for service, they had my truck for a week and told me they did not find the source of the noise, THEY HAD ONLY DRIVEN MY TRUCK ABOUT 10 MILES IN A WHOLE WEEK! i then took it back a week later and drove with a tech and the tech heard the noise. pete told me to drop the truck off at the night drop to be looked at the next day, i didnt hear anything from them the next day so i called them only to find out they didnt have my truck, it was missing from their lot along with my keys. noone there seemed to care at all that my truck was gone and didnt even call the police to report it when they realized it was gone. this place is horrible and i would never do business there again.

yodurk21

31 de jul. de 2011

We almost bought a new car from Interstate Ford. Fortunately I trusted my gut feeling and walked away. I wasn't getting a good vibe. Before we even stepped out of the car upon arrival, there were about 5 sales reps in ties swarming us like vultures. First thing I said was, "we know what car we want, we're just shopping around for a good deal." He got defensive like I said a foul word...I thought it was an innocent enough statement as a consumer trying to get a fair price. Beyond that, the sales associate did an OK job of being patient and answering our questions. I just thought it was a poor first impression. He was mildly friendly, just seemed to care far more about locking up a sale than about hearing what I had to say. He also made an "error" by overstating the discount we would be getting...maybe it was an honest mistake, maybe not. Still made me a little suspicious. Also, I wanted to ask for a price comparison between 2 cars when factoring in a discount & APR...he said something like, "well you're only buying one car right, just tell us the one you want and we'll quote that". Completely missed the point. Lastly, as we sat down to see the actual price quote on the car we almost bought, he was getting way too pushy and that was it. The guy almost had an easy sale from me and he blew it with sub-par customer service. I instead drove all the way down to the Cincinnati area to find a MUCH better dealer who actually cared about getting us a good deal and not just making a sale. My advice: look elsewhere.

lemonN2Lemondade

3 de ene. de 2011

Bought my used Jaguar on August 25th of 2010, two days later the Engine and ABS lights came on. I took it to a local Jaguar dealership for inspection and was told it would cost over $4000 for repairs. Initially I thought this wasn't a problem because the car had a 90-day Ford warranty in effect on covered items in the estimate. After a month of runaround with Interstate-being tossed back and forth between the Sales and Service departments, I found out that the Warranty hadn't been registered with Ford at the point of sale and therefore the repairs wouldn't be covered. This meant that the Dealership would have to assume responsibility for the repairs and this is where my nightmare really began. From this point, I was entangled in a web of fabrications made by management and sales staff as what they intended to do about the Lemon they had sold me. After another 30 days of frustration, I hired an attorney who went after them under Ohio Lemon Law. Ultimately, I got my substantial down-payment returned and my attorney fees paid in exchange for their junk scrape metal. By now you've probably gathered that I wouldn't recommend Interstate for the purchase of your next car.

seedz13

8 de dic. de 2010

I recently purchased a very lightly used luxury car from Interstate Ford. Shaun in customer service was very friendly and easy to work with, took vehicle for a test drive and later that night went back to sign the paperwork and take delivery on the car. We reached and agreement and signed the paperwork, and left that night with the car of my dreams--'08 BMW M3. They called me back 3 days later saying that they could not get financing to go through even though my credit rating was phenomenal. They wanted a huge downpayment in order for me to keep the car after I had already signed the paperwork. After I told them that I was not going to put anymore money down they told me that I needed to return 'their' car. On top of that, I had purchase special winter tires and wheels for this car. I had one hell of a time trying to get BMW to take these back after I told them that my car had basically been taken back from me. Their financing department is a joke--is it standard practice to sign all paperwork and then drive off the lot only to return 3 days later and have to return the car you think you just bought? They offered me no good solutions and basically said 'sorry about your luck.' They then tried to get me to buy a Ford from them, why would I want that when I initially went there to purchase a BMW, come on guys!! I would NEVER buy another vehicle from them.

05horse

5 de feb. de 2010

the price on the car was great! but when i had my first problem with the car, they simply said it wasent under warranty, then with out my permission started to mess with the car, thus destroying my cam, left cyly head, catalytic converter and muffler.their responce, sorry not our fault it broke.cost of head, 900, cost of cat ,1600, cost of muffler 400.needles to say now im running on a broken cyl head, 1 cat and a a broke muffler.my car has has a horrible miss in it now all thanks to ford.then they treated me bad, refused to answer any questions and simply refered me to ford customer relations, ( who then said let me check the status of report, oh dealer says they cant do nothing so sorry we cant help you ) and proceeded to treat me like dirt as well, i forone will never buy another ford again.

Jenniver

11 de ene. de 2009

Long Story Short: I walked away from a deal before signing because they wouldn't give me the discount I requested. The manager (Josh), began to belittle me on the phone when I told him, so when he asked me why I walked, I said, "I guess it's because I don't like you, Josh." He got more pushy so I hung up. He sent me the following text message: "I never did anything to u but try and find u the vehicle u desired. Im sorry that u are immature and dont know how to conduct good business! Dave took time out of his day to drive and go get this vehicle. So thank u for nothing." (Dave is good. Josh is bad.)He then called me four times in 5-10 minutes from a different cell number. I didn't answer. There was no reason to. On the fifth time I called, a friend answered, told him she would report him to the BBB if he continued to call, and that he couldn't leave a message. He then called again. I gave the phone to her again, and she said that she would report him to the BBB and that he was harassing me. He asked to leave a message, and she said sure - just to see what it would be. It was a medium-toned rant, telling me I wasted 4 of their hours and that I should think next time I want to buy a $20k car, and that I'm immature. The next statement he made could only have come from a place of insanity, unless he was being sarcastic. I couldn't tell because I wasn't the one talking to him. He asked whether there was anything he could do to earn my business. Creepy.The truth is, they will try to make you feel like you owe them, but you don't, until you sign. They try to use your sense of common courtesy against you, so you give more money than you can or buy more than you can afford because they made you feel a rapport with them. They do this on purpose. You can walk any time until you sign the papers. If you don't like them, walk. In this economy, people will be falling all over each other to sell you a car.*************************************************************************************Short Story Long: (Here are more details filling in my motivation for insulting the nut, and possibly slightly exonerating the nut on a few counts above. No need to read unless you're really curious.)I wanted a yellow car. They didn't have it. They found a dealership that had one that was what I wanted, but had a lot of cosmetic modifications on it - some looked good and some would make me look like a poser. I wanted the yellow car, but I didn't want to pay for all the mods. They could have taken some off, and left me with one I wouldn't have bought on my own. First, Josh continued to press for the full price of all the mods I wanted. So, I considered the red car. Josh wanted to close, so he tried to get me to buy the red car. I turned my back to him because I didn't want to let him manipulate me. I already knew from the prices he was offering he wouldn't yield and wasn't interested in giving me anything that would make me feel I had a good deal. From now on, Dave could relay what Josh had to say. Josh actually made me spend more time at their dealership because when people push me to make a decision, I have to make sure I'm not deciding one way or another because of their interference. Bad move. They weren't swamped - there were sales people standing around. There was no need to push. They also practiced the "technique" of making us sit for far too long while they searched for the car I wanted with dealer trade. It is the end of the 2000's. The internet is fast. It doesn't take that long to pull up a page unless you are in a rural area with dialup.Not only that, but they couldn't reach a sales person at the dealer that had the yellow car. The dealer had gone bankrupt, so the people there were only administrative. They could have asked one of them to go out and describe what he or she saw, even if that person didn't have the detail vocabulary, the modifications were pretty easy to describe. They didn't. The choices were to have one of them go there to take photos of it and the image would get to us through some email relay, or my buddy could go out to the dealer (.5 hours away) and check the mods himself. He's awesome, so he did that for me.I have identity protection. They couldn't get my info without a special phone number that I hadn't memorized. I went home to get the number, spoke with Dave on the phone about the 2 cars in a 3 way call with the car guy buddy who was helping me negotiate. They wouldn't sell me the mods I didn't want for less than $800 above price. I said I wanted the red car. I fully intended to close with them the next day. I gave Dave the number to call to get my credit info. (I realized a little later that they didn't give me anything at all. They had the full deal on the car, with no extras for me.)I had to

gpete1

13 de may. de 2007

We were going to buy a 2007 Fusion, signed loan papers for 6.5% loan and drove car home. A week later Interstate Ford called and said we could not get approved from Ford credit for 6.5%.I just got a loan for a new 150 Ford van last year for 0% thru Ford credit. This is no big deal but what happened next is. The dealer said they could get financing at a higher rate of interest and a larger monthly payment. My wife said we do not want a higher monthly payment or a higher interest rate, Paul (from finance) said we do not have to accept these terms and could return the car. When we returned the car the next morning, they had several talk to us about higher interest rates and higher payments but we said we felt if Ford credit did not want to finace the car they did not want our business very bad. We were told by two people that our down payment check had not been cashed and would be returned to us in a few minutes. In the meantime a Paul (from finance) came out and wanted to know what the real reason we were bringing this car back. We said we talked to you last night and you told us if we did not want new terms to bring the car back. At this point Paul told us we were going to be charged a rental fee for the car. I signed no rental agreement and I was out of town for the week and did not even drive the car. My wife asked for our check back and Paul said he would mail us a check some time next week, my wife said we are already here we would like the check now. Paul said the check had already been cashed and my wife told him two people had just told her the check had not been cashed. Finally he stomped off and returned to my wife and flipped the check on the table and told my wife very rudely "Don't come back!".We have bought 4 new Ford vehicles from Interstate Ford down thru the years and I will tell you after this we will never own another Ford. Very shady practices going on here.

michelle penn

19 de sep. de 2005

I purchased a new 2003 Ford Focus in 03 and I started having problems with the car by april 04. After taking the car back to dealership several times there was not a fix for the car. They never offered me a rental to problem shoot instead I was told I needed to wait for a recall. After being upset with Interstate I took the car to Eastgate and they did offer me rental and kept the car over night and still no solution to the problem,but I felt like atleast they triied. I have a ticking bomb car and no one can help me. If I kill someone with this faulty car it will be on Ford not me. Sometimes prob.are beyond the eye,just keep looking.

Tharris12

20 de jun. de 2005

Chuck George Writeup - June 20, 2005<br><br>In Sept 2003 I purchased a new Taurus 24V 4 door SEL. from Chuck Georges Interstate Ford in Miamisburg, OH.<br><br>By the time that I had about 8900 miles on the car, it had been in the shop 3 times. After three personal attempts to see or get a call from, or talk to the Owner, Chuck George, I was finally able to reach him while I was out of town. He did not want to hear that "MY" new car was defective. I suppose that he did not want it because he sold it right?<br><br>He wanted me to talk with their service adviser about servicing the vehicle and then he transfered the phone. I explained to the service advisor that I wanted a new car. This was due to the electrical wiring failure, computer failure, headlights going out, tach misreading, gas gauge failure and false reading, and rough idle and surging. The vehicle quit on me one night about 3months and 3 weeks after I purchased it. <br><br>The net result, Ford had it inspected, and we had it inspected, They found nothing, our inspector found a bad battery, false transmission indications, poor idle control (Ford even has a tech service bulletin about that one and their own inspector did not know about any of these items. ) Window grinding noises, engine growlling, flasher actuation and the worst thing after the head light failure, sudden increase in engine speed, even with the brake engaged.<br><br>Needeless to say, after being told there was nothing wrong, I had no recourse other than to get the best attorney in Ohio to fight the case. <br><br>It was decided in early June 2005 in Montgomery County Common Pleas Court, OH, by a jury that the car was a lemon and that Ford had not lived up to their warrenties. As of this writing, I am still waiting for the payment of all of my costs from this automobile fiasco. The worst thing I did was to believe that Chuck George's dealership would stand behind the Ford product. <br><br>The best thing that I ever did was to hire Attorney Ron Burdge for my plantiff claim. Mr. Burdge and Attorney Elizabeth Wells did a great job !! If it had not been for them, I would have gotten nothing from Ford Motor and even less from Chuck George Interstate Ford.<br><br>My thoughts, DON't use Interstate Ford for anything. My next car or truck will definately not be a Ford. For the record, I have owned or driven a 74 Gran torino, and new cars 2 windstar vans, a new Expedition, a new 2001 Taurus, a used 99 Taurus, a new 2003 Taurus, and we have a new 2001Focus and a new 2003 Focus in the family now as well.<br><br>My dealer rating : -10 out of 10 ( yes, thats a negative 10 !!!)<br><br>Respectfully submitted:<br>T . Harris in Dayton, OH