Spatz1946

11 de abr. de 2016

We have been driving Lexus vehicles since 1991. We've owned seven vehicles -- two LSs, two LXs, and three GSs. We moved to New Hampshire from California in 1997, and we've used IRA Lexus in Danvers, MA, for service and sales since about 2001. We have been fully satisfied in all respects. The Service Advisors are courteous, professional and trustworthy. We heartily recommend IrA Lexus to Lexus owners, who will not be disappointed.

JMed29

23 de mar. de 2016

The service advisor which I've done business with in the past, is the best! His name is Brendan Deangelis . This is the 2nd time that my car has been in for mandatory service, and I cannot thank him enough for all of his hard work. He does a very good job there, at Ira. He stands by his word, and gets the job done effectively and on time. Five Stars to you, for always making my experience super.P.S. Thank you for always delivering my car shiny and spotless. I really do appreciate that!! Best regards,Jennifer M. Medeiros

Eileen

15 de mar. de 2016

I just purchased my 2013 RX 350 Lexus yesterday on a rainy Monday night, and it was professionally handled by their sales consultant, Gil Beck. Coming in late into a dealership at 8 PM and staying until 10:30 PM at night to make sure my needs were met defined the words "dedication" and "patience" towards their customers. If you're looking for someone who will take care of you and puts in the time as much as you do into the car research, then go with Gil. He is a very relaxed and agreeable salesman that will surely help find you your next vehicle. Gil works hard for you to get you what you want and is willing to go beyond business hours to do so. Obviously, you can say that about a lot of salesmen or women, but it really takes a special person to not make you feel rushed about a big purchase that one makes every decade. Gil is the epitome of ideal customer service and going beyond his requirement. Work with him--you won't regret it.

jp lafite

7 de mar. de 2016

My experience from start to finish with Ira Lexus was extremely positive. We test drove the Lexus NX 200T back on Presidents day when we were out testing several vehicles. We were not ready to buy and Jimmy was very patient with me. We kept in touch over the course of two weeks where he answered every single question i had which was many. He was available through text message at all times. The dealership made me an offer so I decided to shop and was promised some things at a competing dealership that turned out to be a complete waste of my time. I went back to Jimmy and we had a deal done within an hour at the dealership. I also highly recommend Nigel who is one of the managers. Everyone was very nice and we will be returning. This was my second car buying experience from Ira and I would not go any where else again! Don't make the same mistake I did. Ira will earn your business and work for you!

MC

27 de feb. de 2016

I was recently at Ira Lexus in Danvers and had the good fortune to work with Gil Beck. Gil is a very welcoming and easy person to work with. He is professional and knowledgeable about all aspects of the automobiles he sells as well as the sales process which can be daunting. I felt completely at ease with him and HIGHLY recommend him to you. I ended up deciding not to buy any car at this time, but when the time is right I have no doubt that Gil will get me a great car and a great deal! THANK you Gil!

fine and dandy

23 de feb. de 2016

After deciding on purchasing a used Lexus I reviewed many available automobiles on line and visited different dealerships. I was treated with both respect and patience at IRA Lexus of Danvers.All the staff treated me well but I want to single out Gene Porzio for his extraordinary efforts to making me feel comfortable with my purchase. When I'm in the market for another Lexus, hopefully many years from now, IRA Lexus will be my first stop.

Randy978

14 de feb. de 2016

Saena Nikolas and the staff was amazing. Did what ever they can do to give us the best offer and they deliver. Especially my sales person Sanea Nikolas and the manager Nigel made owning a lexus an awesome experience. Would recommend IRA Lexus of Danvers Massaschutsetts to anyone that is looking to purchase a new lexus.

monte330

7 de feb. de 2016

Wonderful business that really know customer service. Rick was the best salesman, by far. And is probably the reason I bought my pre-owned 2013 ES350. And Jennifer is the best service adviser ever, however all the service people are very good at what they do. Thanks Jenn and Rick for making my visit superb!!Monte

6395dlk

1 de feb. de 2016

We had a great buying experience, thanks to the staff at Ira- especially our salesperson, Saena. She was very professional and expedited the transaction relatively quickly and with a cheerful personality. Thanks, Saena, you're the best!

Qusai

19 de ene. de 2016

The best costumer service the one can ever have. Great group to work with when buying a car. They do everything in there power to get you a great deal, especially Saena was really helpful in making the deal. Saena was so friendly, honest, and relaiable. In a conclusion, great customer servic at all parts; from costumer service to the business manager. Thank you all guys!

mojganbanoo

11 de ene. de 2016

We just leased a beautiful obsidian NX200t lexus with Nav from this dealership. Our first choices for a 2016 carwere BMWx3, Mercedes GLA, Acura RDX, and Infiniti Qx50. We had several test drives with all these cars and at the end we decided that "BMW is a great car to drive with" but "Lexus is a great car to be in"! The problem is that when you are in a Lexus you don't want to step out of it! Dealerships:We had two Lexus dealerships in mind: one was located in Watertown very close to us and the other Ira in Danvers.This was our first experience with Lexus and it seems to me that the Watertown salesman was not very professional! He acted as if they were not in need of another customer at all and when we wanted to negotiate the price he wasn't enthusiastic! It was as if he was thinking the car was out of our budget just because we wanted to negotiate the price! What a huge mistake! "Let him think so" I said to myself. I am not a kind of person who fritters away her money trying to impress others. At the end we chose Ira Lexus dealership.Our experience at Ira Lexus dealership:First of all, let me tell you that they don't offer you any fancy refreshment or entertaining stuff. On the other hand, they don't take extra money out of your pocket for a car you lease or finance in exchange to give you a free! cup of Starbucks coffee or an organic fruit juice! They are there for a business and so are we! THEY KNOW HOW TO SELL and they sell xxxx well! They were quite busy with several other customers when we were there. Our salesman was George and the manager we met was Michael. They both were great. George knew exactly how to treat a customer. Everything went smoothly and wonderfully well. He was very professional, very polite and friendly at the same time and took a great care of us. He adjusted the price with what we had in mind and we came to an agreement. Let alone, the price he gave us was far more reasonable compared to Watertown dealership. The negotiation went extremely well and we leased our first Lexus the same day despite the fact that we had another appointment with BMW to negotiate for X3 - knowing that the deal George and Micheal offered us was the best we could get so far. The car was delivered to us on time and it was clean and in a great shape. I strongly recommend this dealership to any one who wants to try the joy of driving a Lexus. Don't let the fact that it's far from your town stop you! At least have a visit!

Sam S.

7 de ene. de 2016

This is my second purchase from IRA Lexus in Danvers. I passed by 3 other local dealers that are closer in distance to my house all because of my dealing with this dealership was initially up front and with no games. My first experience with Chuck Festa, sales consultant, was so good when I bought my first RX 450H in 2013 that I came back this time to buy my 2016 RX 450H. Again, Chuck did not disappoint me. My experience with Chuck Festa was simply a pleasure to deal with. He made the whole process of buying easy with no stress. I found Chuck to be very knowledgeable on the cars, and he went out of his way to assist us on the color selections. Chuck is a great guy to work with and an excellent sales consultant.

JasonJJM

4 de ene. de 2016

Had an excellent experience here today. Everyone was very up front, they delivered exactly what they promised over the phone, they were very honest and very fair with the information they provided and the figures they presented. They also made sure we spent the amount of time at the dealership we wanted to spend. 5 Stars, would highly recommend.

Olga & Samir

5 de dic. de 2015

I recently bought an BMW and had a great experience. From bringing the car down to Manchester's area NH for the test drive up to purchase, with no pressure. Saena Nikolas was really helpful and took time to take care of all our request; outstanding customer service. Thank you!!!

Lexus01

4 de nov. de 2015

Recently leased a new NX F-Sport from Ira Lexus and I could not have asked for a better experience. Saena Nikolas was a pleasure to deal with right from the get go- answered all my questions, never pressuring me- extremely easy to work with. Chuck Festa was also great! Thanks Ira Lexus for a great experience!

ToddH

24 de oct. de 2015

I recently bought an RCF and had a great experience. The salesman, Elliot Hornig did an amazing job from the start to finish. I called Elliot long before the RCF became available. He stayed in contact with me and called me as soon as the one I wanted, fully loaded blue. The next day i went to IRA and in about an hour, we agreed on a deal. I picked it up a few days later and it was sitting in the main showroom ready to go. It took another hour and I was on my way. Veryn happy. Elliot and the Sales Manager, Willy made the process painless. One year later, my wife bought an ES 350. The same great experiance again! I've bought over 15 cars in the past thirty five years and this buying Experiance a IRA was the best and I've become a lifetime supporter! Thanks IRA, Elliot and Willy!

sammilshtein

16 de oct. de 2015

Brendan Deangelis is a very professional service consultant. All my questions were answered with explanations needed. Brendan was suggesting a repair of a hatchback, which was not urgent without pushing, or dramatizing the situation. However the repair of rear-breaks was explained to me in terms that were convincing. Overall, his handling of service is very good. This is not first time I was served by Brendan and as before the service make me feeling that I can trust Ira Lexus.Sam Milshtein

RickFam_5

24 de sep. de 2015

I had an amazing customer service experience at IRA Lexus in Danvers, MA that was attributable to the calming, personable style of Gil Beck. Gil's took the time understand what I was trying to get out of the transaction and then did a masterful job of presenting options in the Lexus family that could adequately help me hit my goal. Leaving a car buying experience feeling that you connected with a real person that had your interest at heart is uncommon. They say seeing is believing ... so don't take my word for it; stop by and meet Gil for yourself. I believe he will be the tipping point in your decision to go Lexus.

Meyposa

16 de sep. de 2015

Saena Nikolas is the best sales consultant in Danvers, Boston. She's so nice. She's helping me a lot with the price too. Thank you Saena.

Jkurk123

14 de sep. de 2015

No games got what we wanted and the staff we dealt with was very accommodating and professional. Made an appointment to drive the car we researched Edmunds online..Got there car was ready...answered all our questions. Pricing was on point. That simpleThe Team of John Ponce and Sales Manager Nigel and Victor the Finance Director were great . Definitely recommend John Ponce if your looking for a Lexus, make an appointment with him and you will be completely satisfied with the result.

mike

25 de ago. de 2015

I went to BMW, Audi, and Lexus.Best lease price by far.Ask for Saeda....

Aae

13 de ago. de 2015

My experience with Elliott Honig was a wonderful one! Car buying can be a very stressful, anxiety producing time (especially for used vehicles). During my dealings with Elliott, I did not have any of those issues. I was never pressured or rushed. He couldn't have been more helpful or pleasant!!

PrincessdiMD

22 de may. de 2015

I've never been so humiliated in my life. For a customer with a $20k down payment and my own financing, I was virtually belittled and brought to the brink of tears. Have you ever heard of Reg USA? Apparently this guy hasn't, but every other reputable dealership in the country has. Anyway, I have my car from another Lexus dealer; 19,000 miles less, and $2,000 cheaper. I will admit the salesperson I originally worked with was very nice,, but then the experience went downhill. Be prepared!

Alex01826

3 de feb. de 2015

Another great experience with Ira lexus, the people that work there is what truly makes ira who they are, just want to thank you Gil my sales person Jose (Mgr)and Belo (business Mgr), you all made my experience great and I am very happy with the car.Thank you so much.

Denise vM

20 de ene. de 2015

Auto purchase was a pleasure. Mark Driscoll was engaging, informed and very helpful.

LexusFANS

19 de ene. de 2015

I am happy I can buy the first ever NX200t in IRA Lexus, great experience! Bert assisted a lot. Thanks Bert for all his hard work.

farhat

10 de ene. de 2015

got my new car from James who was really helpful and took time to take care of all our request.

Paul Browne

9 de ene. de 2015

Rick Kizner, Victor Palmerin and Breno were outstanding. They took care of my needs. This is my 4th Lexus and the staff has always treated me wuth the utmost respect.

Another satisified client

3 de ene. de 2015

As stated above, client since 2002 and will continue to be so. Mark has demonstrated his compassion for the product and for true client satisfaction. Truly appreciate his follow-thru with any questions he doesn't have an immediate answer and his caring and knowledgeable approach to providing me the best experience.

Steve Catino

2 de ene. de 2015

We've had a Lexus for 13 years, and it was time for a new one. I have a busy schedule, and didn't want to be hastled to buy a car. I had a great experience with James Brooks, who never made me feel pressured to buy the car. He was a great consultant who reviewed the pros and cons, and left purchasing the car to me, and my wife. In all the years that we've purchased cars, we have never experienced a salesman who left the decision making up to us, with no pressure. You will be really pleased with his well mannered salesmanship!

Cincine

1 de ene. de 2015

Thank you for all the best work you guys did im berry happy with my car a big thanks to Rick Ira Lexus IS the best

BEB

1 de ene. de 2015

Buying process was well faciliated by Mark Driscoll doing an excllent job. In addition Breno Annes did an excellent job in revieing technology of new car, superb knowledge

Tbirke

29 de dic. de 2014

Dealership is one of the best I have used. Outstanding professional service and attention to detail. Excellent communication made the whole process enjoyable!

Rosemarie Giovino

29 de dic. de 2014

Excellent experience. All involved were knowledgeable, answered questions, were courteous. Did not feel pressured. Mark was most helpful.

Tom

23 de dic. de 2014

Excellent Experience. Couldnt be any happy with the customer service I recieved from Mark Driscoll

Lei

22 de dic. de 2014

James Brooks helped me find the perfect car. He is excellent.

Keith B

15 de dic. de 2014

From the clean show room & cube areas to the friendly service my experience at Ira Lexus in Danvers was 1st class. James Brooks is a great guy. I highly recommened! The guy even offered to pick me up when my new car was ready. Pretty awesome...........

Mike L.

10 de dic. de 2014

James Brooks was great to work with. He knew the cars very well and was very responsive to a myriad of questions I posed. I am a repeat customer. I would recommend IRA Lexus to my friends and family.

Richard and Franes Gilardi

8 de dic. de 2014

Recently leased two new cars and had a very enjoyable and excellent experience. Salesmen James Brooks, Mark Driscoll and Breno Annes, Tech. were not only curteous, but extremely knowledgeable. We will definatley do business again. Very Happy with our purchase. Thank you. Fran and Rich Giardi

WL

5 de dic. de 2014

I purchased my Lexus RX350 recently from Ira Lexus. First of all, the internet sales service surpassed all the other companies as the company tries to be transparent with pricing and offer very competitive prices upfront immediately. Kevin who was the internet sales rep was extremely responsive and on the ball and tried so hard to make the process as painless as possible. When I arrived the facility, Gil helped us with the actual purchase process. Gil was very professional and pleasant. I ended up purchasing my vehicle there even though this is the first dealership I visited. I did run into problem with the registration process due to the Thanksgiving holiday and my registration was missed and delayed. There was a bit of frustration as I thought the process should have been handled properly. However, Gil and the team was very professional and was trying very hard to fix the issues for me. They required additional documentation to be signed and was very nice to offer to drive 50+ miles to me to get me to sign the documentation to save me a trip. Even though there was a bit of frustration but at the end the process was handled professionally. I enjoyed working with Gil and Angermayer. They are really good folks to work with and they are very fair. You will enjoy working with them as well.

David & Jeanne

9 de nov. de 2014

Ted provided first class customer service. He was extremely knowledgeable, helpful and has a great sense of humor. We would definately recommend Ted and the dealership to our friends and relatives. Great job Ted!

Louis Potvin

4 de nov. de 2014

Ted Poulos was very helpful & informative he took the time to make sure that i was satisfied & comfortable with the decision to lease the RX350 2015 Thank You Ted, Joyce Potvin

Sharon Livermore

3 de nov. de 2014

The service was excellent! Ted Poullis, the sales rep went out of his way to accommodate our questions and fully explain everything in detail. The delivery of the car was also ver satisfying as Ted and the information specialist Breno were able to introduce us to all the wonderful features of the car. I would not hesitate to strongly reccommend both these gentleman and the Ira team to my friends for purchasing a Lexus!

Warriors

31 de oct. de 2014

The team was very helpful and knowledgable with the leasing process. After the purchase, all members of the team spent the time to show me all of the new technology included with the car.

Peter

28 de oct. de 2014

I began my shopping on the internet and then went out to look at my potential purchases. I quickly found out that what you see online is not always what you see when you arrive at a dealer. I then Arrived at IRA Lexus and was greeted by a courtious and friendly Salesman (Ted Poulas) who was not your typical pressure salesman. He took me to the vehicle I was interseted in and was very friendly and knowledgable. Once we were at the vehicle, I found it in exactly the condition that was advertised. The price was also as advertised. I felt very comfortable negotiating with Ted and once we hit a reasonble price for the both of us I bought the vehicle. But it didn't end there, Ted made sure the car was registered inspected and ready for me to pick up the very next day. I greatly appreciate how Ted and IRA handled everything. I would definately do business here again and will recommend it to friends and Family.

James Hayden

24 de oct. de 2014

We drove over 200 miles before reaching IRA Lexus in Danvers Ma. I could tell you about the failed visit to another Lexus dealer we visited 5 hours earlier before arriving in Danvers, but its not worth it. What is worth writing about is our tremendous, wonderful visit to IRA of Danvers. Actually, Ted Poulos is IRA Lexus of Danvers to me and my wife. Ted welcomed us to His Lexus store the moment we arrived. I say His, because Ted treated us like we were visiting his store. He gave me and my wife a bottle of water and found a comfortable place for us to sit. I think he knew we were tired and needed to catch our breath after a long ride. We were not going to stop but were driving right by. How could we not stop and look. Im so very glad we did!! Through the whole process Ted helped us with every question we had. He made sure he bought what we asked for. Ted is a man of his word. Ted has an excellent sense of humor and knows how to take care of people, like us, who have been looking for the right car. We have no doubt well be well taken care of now and in the future. Ted introduced us to the Sales Manager, Jose Silva and one of the Finance Managers, Nick Garofalo. Both these men are impeccable mangers and people. They genuinely care about their customers. Both Jose and Nick helped us in ways we didnt expect with the final sale of the car. Nick helped us find the best financing option for our family. Jose worked hard for Ted. Jose helped Ted provide the exact car we needed at a price we could not walk away from. Not only have we bought a great Lexus car, but we have gained new friends. Ted, Nick and Jose will be friends for a long time. Thank you Lexus of Danvers for helping find a great car but more importantly find great men to work with now and in the future.

James Hayden

23 de oct. de 2014

We drove over 200 miles before reaching IRA Lexus in Danvers Ma. I could tell you about the failed visit to another Lexus dealer we visited 5 hours earlier before arriving in Danvers, but its not worth it. What is worth writing about is our tremendous, wonderful visit to IRA of Danvers. Actually, Ted Poulos is IRA Lexus of Danvers to me and my wife. Ted welcomed us to His Lexus store the moment we arrived. I say His, because Ted treated us like we were visiting his store. He gave me and my wife a bottle of water and found a comfortable place for us to sit. I think he knew we were tired and needed to catch our breath after a long ride. We were not going to stop but were driving right by. How could we not stop and look. Im so very glad we did!! Through the whole process Ted helped us with every question we had. He made sure he bought what we asked for. Ted is a man of his word. Ted has an excellent sense of humor and knows how to take care of people, like us, who have been looking for the right car. We have no doubt well be well taken care of now and in the future. Ted introduced us to the Sales Manager, Jose Silva and one of the Finance Managers, Nick Garofalo. Both these men are impeccable mangers and people. They genuinely care about their customers. Both Jose and Nick helped us in ways we didnt expect with the final sale of the car. Nick helped us find the best financing option for our family. Jose worked hard for Ted. Jose helped Ted provide the exact car we needed at a price we could not walk away from. Not only have we bought a great Lexus car, but we have gained new friends. Ted, Nick and Jose will be friends for a long time. Thank you Lexus of Danvers for helping find a great car but more importantly find great men to work with now and in the future.

mocamark

21 de oct. de 2014

Rick made me feel as though I was the most important customer of the day. There is nothing like the pampering from the dealership, including the choice of a loaner car. The perception that it is less expensive to use a third party vendor is unfounded. The experience is just way more fun.

Lisa O

20 de oct. de 2014

My experience with Ira Lexus was great. Ted provide a very good services and answered all of my questions. I would highly recomend this dealer to family and friends.

Rex C. Pajela, MD

10 de oct. de 2014

My wife and I dropped by in the showroom. We were approached pleasantly. Our needs were asked and answered. The car we were looking for happened to be in stock. Test drive was offered. The deal went through smoothly but quite took a little bit longer. The person who first approached us, Mr. Ted Poulus, was very accommodating, pleasant and nice. The whole experience was worth it. My wife and I are happy with the new car we purchased. The showroom is very presentable. The staff overall is pleasant.

Duma719

7 de oct. de 2014

I was having some problems with my car (Lexus) while in Danvers summer of 2014 and a friend recommended IRA Lexus. We live45 miles away. The service was impeccable and thereafter we have been coming back to IRA Lexus in Danvers. I have been helped by Brendan De Angelis and it is always a pleasure dealing with him. His knowledge and professionalism stands out and keeps us, the customers, assured our vehicle is in good hands. I would recommend any of my friends looking for a car to purchase or experience the service at IRA Lexus.Thank You.NOL 2014

Jerry Gershman

6 de oct. de 2014

Salesman was very professional and informative. Purchasing experience was pleasant and smooth. Very appreciative to have a vehicle technolgy review before leaving the dealership.

Kim Izzy

29 de sep. de 2014

This is my first Lexus. I came in not expecting to buy anything. I wasn't pressured; the overall experience was enjoyable!!

Regina and David Dolloff

29 de sep. de 2014

We found Ted to be very helpful and attentative to our needs. He was a very nice salesperson to work with and stayed in touch with us throughout the whole process.

DML

27 de sep. de 2014

Ira Lexus of Danvers is a great dealership. I have dealt with them for 13 years and I have never been disappointed with them. They go above and beyond. They are courteous, friendly and very professional. I just bought a new RX350 and I felt I got a great deal, a great car and awesome service. I had the pleasure of dealing with a great salesman, Gene Porzio. Gene was extremely knowledgeable, very personable and not the least bit pushy. He made buying a new car a pleasant and easy task. I would highly recommend Ira Lexus of Danvers to anyone and I have.

ShijianL

23 de sep. de 2014

We came to buy a used Lexus and was greeted by Ted. He was very helpful to explain all the features of the car we were looking for. We were very happy with the car the service, and bought the car right away.

MartinT

18 de sep. de 2014

It was very pleasant to work together with Ted, very professional, friendly, and honest.

Dan H.

12 de sep. de 2014

I just purchased a Lexus GS350 from Ira Lexus in Danvers ad I could not be more pleased. Michael Walsh, the internet salesperson was honest, clear and prompt with me online, did a great job. Mark Lee , my salesperson also did a very solid job with reasonable negotiation and showing me the values of the car. He knows LEXUS well. The dealership made me feel comfortable as soon as I walked in the door. I do not know yet about the Quality of repairs or how well the service department is but will find out in the future. The only drawback at all and it is minor, is the amount of time it took to get things finalized, I was there about 4 and a half hours but that is what happens at busy dealerships. I had the day off so it really was not a problem but if that were not the case it might have been a bit inconvenient. Overall a very POSITIVE experience though and I LOVE my Lexus and can now see why people rave about their cars. Dan H.

Catherine Woods

1 de sep. de 2014

Great experince here. I would highly recommend the dealership to friends and family. They were very helpful meeting my needs and helping me make the best decision for me. Bert was very nice and I enjoyed working with him and Victor the fianciaes.

Pat M.

31 de ago. de 2014

My 07 Lexus was in service and I was wondering in the showroom, buying a new car was not on my mind. I met Chuck Festa, a salesmen, and he told me about the new 2015 RX 350. I was so impressed by Chuck and his knowledge of the product, but more so by the man himself. He put no pressure on me at all and was very friendly. Needless to say I came back to IRA Lexus later with my Wife and eventually purchased the vehicle. The experience was that of dealing with a friend not your typical salesmen. The entire staff and process was pleasant and they were and have continued to be very responsive to my requests.

Elizabeth, Quincy

29 de ago. de 2014

I visited the IRA Lexus to buy a preowned quality vehicle. I believe I did accomplish that with the help of sales person Ted Poulos. I was to pick up the car the next morning. I arrived with the bank check as requested and contacted the insurance agent as requested the transactions were completed in one hour the car had only to get the inspection sticker so that I could leave your dealership. It took hours for that to happen. I was at the dealership at nine in the morning and the sticker was not completed till 1:30 pm. I know I could have gotten the sticker at a gas down the street in 30 minutes. I spent my whole day waiting for something that should have been completed in a short period of time. The service department seems to have a problem.

Brian Milewski

20 de ago. de 2014

Ted Poulos was a fantastic salesperson - listened to what I was interested in, provided a thorough test drive, answered all my questions and provided insight into the vehicle and Lexus Service offerings. We quickly came to a financial agreement shaking hands to close the deal within 40 minutes of my arrival to the dealership.

Tan, Methuen

12 de ago. de 2014

I had a great experience at IRA Lexus with the purchase of my IS250. Our sales person , Ted, was very straight honost person and very kind. Answered all our questions, from big things to small ones. We strongly recommend IRA Lexus and Ted.

Katherine A. OBrien

12 de ago. de 2014

I am extremly happy with the excellent service at IRA Lexus. Bert is my salesman and he has bent over backwards to make sure I'm completely satisfied with the new-car buying process. I have the utmost confidence in Bert and also Belo, the finance manager. These two gentlemen both went over and above to please me every step of the way!

kevin downey

11 de ago. de 2014

was very happy with entire process extremely happy with Burt Rivas my salesman he was very profesional and respectful .

Dave Bracken

11 de ago. de 2014

It was a good experience. I would reccomend this dealer to a friend.

Eric

9 de ago. de 2014

Ted was very helpful and showed a genuine interest in finding us a car. He was also great with the kids who were in tow.

Ernest A Saccoccio

8 de ago. de 2014

My car buying experience was excellent at this dealership. The staff was very friendly and knowledgable about all the different vehicles. Definetly buying my next car here! Bert took great care of us, he'll hook you up.

Rosemarie Abell

6 de ago. de 2014

Was very please with the sevice I got at Lexus, My sale man was Ted, He help me in anyway he would to make sure I was pleased and happy with my exprience.I cant believe I finally got my dream car I always dream of, so very excited, dreams do come true when you work hard for it. Thank you Ted for letting that dream to come true.

Rich B

5 de ago. de 2014

Just picked up our new Lexus... Mark was fantastic! Highy recommend you see him when you are looking for your next vehicle.... we will be back!

Steve "Prep Boy"

4 de ago. de 2014

Visited Ira Lexus to test drive a new RX 350. Things went well till the negotiations started. I was offered 2600.00 less than the Kelly Blue Book value for my trade in. When this became a concern and we couldn't close a deal, I tried to leave but I couldn't because salesman Rick kizner didn't return my keys back to me. Finally after getting my keys and got home I realized he kept my credit card also. these are sleazy tactics car dealers were famous for in previous years,( I can't believe they still use them today) When I called Rick Kizner the salesman to inform him that he didn't return my credit card, he denied he had it , and said he returned it to me (false). I called the GM of IRA Lexus to complain about this, I got his voice box and left message. Still have not heard back from him. they still have my credit card. And they are not too concerned about this matter. I would not do business with Ira Lexus

Oleg

1 de ago. de 2014

Bert Rivas was wonderful to work with and I hope to buy my next car from him too. He's energetic and friendly. I think he got me an excellent deal on the car. The process of signing papers and picking up the car took a little longer than expected, but Bert was very nice and helpful during the whole process.

Dr. Kim

31 de jul. de 2014

I had the true pleasure of working with Ted P. as my Sales Consultant. He went above and beyond to ensure that I was comfortable and well taken care of as I was waiting to go through the steps of the buying process. As well, Ted was very personable, respectful and very interesting to talk to. I highly recommend that you work with Ted if you go to IRA in Danvers to buy a Lexus.

DJBelluche

29 de jul. de 2014

I had a very positive experience buying my 2015 RX From IRA Lexus. Ted P was professional and answered all my questions. We are a repeat customer.

Ernie Vega

29 de jul. de 2014

Everything was fantastic. No complaints.Enjoyable experience for my first purchase.

Hai Huynh

29 de jul. de 2014

bert is my sales person,,,, is very nice to work, i bought two vehicles from him,,,, ira lexus is a exelent dealer to buy cars.M y friend hunt phan just bough a car from ira lexus today.

Paul Newman

29 de jul. de 2014

My sales specialist Elliot Honig was extremely helpful in walking me through the process of buying a new 2014 ES 350. He is very professional and knowledgable and an major asset to Ira Lexus.

Amy Lassi

25 de jul. de 2014

Bert Rivas is an excellent salesman and wonderful to work with. He was extremely patient and made sure to answer all of my family's multiple questions completely and fully. He even went above and beyond by staying two hours past closing. I was very definitely recommend anyone looking for a Lexus to visit this dealership as they are a welcoming and friendly community, but if possible ask for Bert Rivas if he is available.

Chris

24 de jul. de 2014

Great experience! Ted was awesome!.............................

James P. Burns

22 de jul. de 2014

Bert Rivas has been my sales rep. for a number of years and has never let me down in any area as a sales rep. His detail and professionalism throught the our relationship has been great. You have a first class sales rep in Bert Rivas!

John N

22 de jul. de 2014

Bert was very informative in helping us select our Lexus. My wife and I enjoyed working with him. We would recommend him to friends and family.

Vivian and Peter Mandragouras

21 de jul. de 2014

Everyone, our slesman Ted Poulos, ,michael Schiavone, Belo Makhene were very professional and easy to deal with. They reviewed all important aspects of operating the car, service, finance etc. We look forward to driving our new ES350, and comfortable should any problems arise, they will be taken care of professionally.

cONNIE v

21 de jul. de 2014

Our experience with Ira Lexus of Danvers has always been wonderful. We have purchased many vehicles through this dealership & have never been dissapointed. Elliott Honig is the BEST CAR SALESMAN EVER, WOULD NOT EVER CONSIDER WORKING WITH ANYOTHER DEALERSHIP OR SALESMAN, HE'S THE best !!!

Judith Ditmars

21 de jul. de 2014

Bert was very kind and helpful to me as this was a traumatic experience being in an accident that totaled my previous Lexus. Everything was expalined to me in detail, and I feel confident that I will have a good experience with this new car. Bert has a lovely manner about him, he is very caring about his customer, and has a warm attitude. I have enjoyed wokring with him. Thank you Bert!

Omar G

18 de jul. de 2014

Mark did an excellent job creating a stress free car buying experience. I will recommend Mark and Ira Lexus of Danvers to all my friends.

Arthur & Pat

18 de jul. de 2014

Ted was great to work with. He was very knowledgeable and professional. We were very happy with the service. I would recommend a friend to this dealership because of Ted.

Jose L Mata Moronta

17 de jul. de 2014

I am very well pleased with the services provide Ira lexus to me and the services Mr. Rivas, he is a good person and my new friend too. Thanks for the care provided to me and I feel very confident to recommending this dearle other people and the services Mr. Rivas. Thank You.

pjm128

17 de jul. de 2014

I leased my second RX 350 in 2010 upon walking into the dealership and meeting Bert. Bert made the entire process easy to understand, absolutely NO pressure but educated and guided me, answering all questions and addressing all concerns I had. When it was time to turn in my car, I called Bert and told him to prepare the best pricing options he could for another vehicle. He remembered me, my preferences, my budget, concerns, etc. and actually saved me so much time because of his customer service skills and attentiveness the first time around. I was able to make a selection that worked for me and my budget the same day and he got me into a much higher caliber vehicle at the same cost as I was originally paying. I strongly recommend IRA and Bert ... this is a large but local dealership and I have never once had a problem with service or issues. Easy to deal with ... quick, convenient and professional.

Paul R.

15 de jul. de 2014

My experience with Ted Poulos was extremely professional. He was very knowledgeable and helpful. He answered all our questions to our satisfaction. He made shopping at Lexus easy and with no pressure. He has a great personality that made it a pleasure to lease the ES350. I look forward to a working relationship with him.

Ron

14 de jul. de 2014

Bought a car from Bert. Nice guy. Tries very hard to make you happy

june quirion

12 de jul. de 2014

excellent service at this dealership come from maine to buy my vehicle.had very good service. i tell alot of people in maine about ira lexus.thank you all

Pedro Rinaldi

11 de jul. de 2014

It was an incredible service, I had the pleasure of working with Humberto Rivas and Johnny Dang. Since I was relocating to Boston the majority of the communication was done via email. They gave me a detailed explanation of the process and costs and help me make the best decision possible. The day that I arrived, they picked me up at the airport, gave me a test drive and made the process simple and effetive.

yaniry espinal

9 de jul. de 2014

the service was very good and helpful. We are exited for our new car. i really like the car.

Bill Martin

8 de jul. de 2014

Excellent buying experience, no issues at all. Very pleased, will buy again here.

Philip W.

7 de jul. de 2014

I worked with Ted Poulos. My transaction with him was excellent from the start. He is very personable, knowlegable and humurous. No pressure whatsoever. I would highly recommend him. Everyone else I met at the dealership was courteous and friendly as well.

Kathy C

7 de jul. de 2014

This is my third Lexus from Ira, Danvers. I was very happy with my salesman, Bert. He went out of his way through this whole process to get me the exact SUV I wanted. I would highly recommend Bert and Ira Danvers.

mcjm3

1 de jul. de 2014

Our experience at the Lexus dealership was extremely positive. Ted Poulos was an outstanding salesman. He was very accommodating in our quest for a new vehicle. He was knowledgeable on the material he presented. Overall, it was a great experience at Ira Lexus and will go back for cars in the future.

Steve & Doreen DeRosier

30 de jun. de 2014

Bert Rivas made this normally anxious process very good and he was extremely helpful. I would definitely recommend him and Ira to someone interested in buying a Lexus.

GS 350

28 de jun. de 2014

Bert and Victor worked hard to get me an excellent deal. Very satified with the service and the prices.

Xu Han

28 de jun. de 2014

Ted the sales was really helpful, always there to help and he is really patient. Belo the manager was professional, and he took care of everything regarding finicial matters smoothly without me worry about it. Wonderful experience here.

FrankieP

27 de jun. de 2014

My Salesman (Bert) is second to none as this was the second time I went through him to lease my Lexus, but it's my 5th Lexus. Bert and IRA Lexus treated me like a new customer and made me feel special to continue on with being a member of the Lexus family. I will forever continue to go through Bert and IRA Lexus as these guys really know how to treat their customers. Oh, yeah, my new car! I wanted a Hybrid this time around (from an RX) but I didn't utilize the SUV nearly at all, except for groceries, so instead of another RX, I got the Hybrid CT200 Sport as this car is perfect for me. 40 plus miles to a gallon was very attractive to me as I'm sick of paying at the pump, so I had to get a Hybrid. Bert was very helpful in educating me on all the Lexus Hybrids and test driving them all until I settled on the CT200. Color me extremely happy as a member of the IRA Lexus and Lexus family once again. IRA Lexus gets it right when they say "We want you to be a member of the IRA Lexus family for life" - they back that up with excellent customer service. Job well done - once again! Thanks Bert!

Rob D

24 de jun. de 2014

Ted Pouplous was one of the best salesmen I have met, he made the buying process very easy and comfortbale. I did not feel any of the preconceived pressure that accompanies buying a new vehicle. I was very satisifed with the negotation, follow up and trainging process with the technology. Also, the finance manager was extremely helpful with the loan and warranty options. A very good buying experience from start to finish, I would hight recomend this dealership.

Alida

21 de jun. de 2014

A perfect buying experience! Mark Driscoll made the entire buying process seamless, efficient, and pleasant!

George Carey

20 de jun. de 2014

Excellent experience dealing with Mark Driscoll and the entire staff

Dr. Labour

20 de jun. de 2014

My experience at Ira motors in Peabody, MA was nothing less than phenomenal. The staff were so kind as soon as I walked through the doors. Ted was great, he made sure I had a smooth experience in getting a new car. He demonstrated that his main interest was my satisfaction and my well being. He has such an amicable personality. I will definitely be coming back in the future for my next car. Great service, great people. Michael, the lexus technology specialist, walked me through every step of the way in getting to know my new Lexus. I am perfectly content with my experience here.

Ruthe

15 de jun. de 2014

Like the last time that I was here 4 years ago, my experience with Ira Lexus was spectacular. Everyone there is courteous and kind and helpful from the minute you walk in. I got all the bells and whistles that I wanted, and could not have been more pleased with my salesman, Elliot Honig. I will definitely pass the word around and come back.

HybridOwner

14 de jun. de 2014

We had a delightful time getting to know Ted buying our pre-certified RX450h. We stopped by a few times and when they had the vehicle we were looking for we were able to purchase it, very low-pressure and friendly experience. This is how buying a used car should be.

BigB

13 de jun. de 2014

I have pruchase about 10 vehicles in the last 35 years from various dealerships,Lincoln,Cadillac, Jaguar,BMW,Pontiac,Oldsmobile and Toyota..This is my fisrt time buying a Lexus..The treatment I have received has been oustanding. Iwas treated with class and dignity. The salesman, Elliot Honig was exceptional, no bs just the facts all business. It was a pleasure to do business with this salesman and this group. By far the best salesperson I have ever dealt with..

dj business owner

12 de jun. de 2014

found salesperson to be extermely helpful and informative

Leslie

11 de jun. de 2014

Gill Beck is a stand up guy-something that's very rare these days! I purchased my 2014 RX 350 from him and at the time of purchase, he told me that if there's anything I ever need, at any time, to please let him know. About 6 weeks later I was having a problem starting my car. Gill personally came out, picked up my car and brought it back to the dealer for service. The next day he dropped my car back off to me. Most salespeople would never take time out of their day, as they would be concerned about missing out on potential sales. Gill was happy to help out. He's always pleasant and really tries to make you happy. It's apparent that he truly enjoys his job. I highly recommend him and will go back to IRA Lexus because he's there.

Wendy Lewis

10 de jun. de 2014

From the moment I stepped foot in the delaership, Mark approached me and offered his expertise and assistance in a warm and friendly manner. My husband ans son were with me and felt the same exact way He went over all the features of the car and after signing my lease took the time to go over at great length all that i needed to know and be comfortable. We highly recommend Mark and the entire Ira Lexus dealership. Thanks so much for a wonderful experience. Sincerely, Wendy Lewis

Jane P Stevenson

6 de jun. de 2014

Process and attention very good. Service very good. Our 3 rd car.

Rob

6 de jun. de 2014

Mark was extremely helpful as a first time lease owner walking me through the options I had. I felt he was honest, customer focused, and paid attention. Mark has built a relationship that will last for years. Thanks Mark, you made buying a car pain free.

Jorge Ramirez

5 de jun. de 2014

I'm Very happy with the service and the process I did recive profesional service from Bert, Jonh and Victor. This is my third Lexus rx-350 that I bougth fro here

Linda H

4 de jun. de 2014

Everything was a quick and easy process. I was interested in the car last night and put in a request. They called me the next morning and even picked me up since I did't have a car. Went home with the vehicle that very same day.

Jean Colbert

3 de jun. de 2014

Everything was terrific, personable and friendly environment. All people that I came in contact with went out of their way to help make this an effortless experience.

RX Owner

2 de jun. de 2014

Friendly service; good choice of pre-owned RX350's.

MARY VO

2 de jun. de 2014

I'm very happy with bert and victor finac manager...Bert was very helpfull all the way,,,I will sent customer to see bert, is very understanded,I will buy another vehicle from IRA LEXUS.

LDR Young Bostonian

31 de may. de 2014

Purchasing my 2nd vehicle with Mark and plan on purchasing more... need I say more?

Maria ramirez

29 de may. de 2014

I'm happy with the servic her at ira lexus,everything was exellent,Bert and Victer was very nice on evry thing, I was recommended from Claudia Lopez,,,, she bough two cars from bert... also said is happy with bert.I will sent customer to bert...

LESLIE GILL

29 de may. de 2014

VERY PLEASANT EXPERIENCE. MARK WAS VERY EASY TO RELATE TO. I DID NOT FEEL PRESSURED. MICHAEL V. EXPLAINED ALL THE BELLS AND WHISTLES. MICHAEL EVEN OFFERED TO COME TO MY HOUSE IF I CAN'T GET GARAGE DOOR OPENER TO WORK (MY BATTERY IS OLD ON OLD CLICKER). WILL RECOMMEND MARK TO MY FRIENDS IN MARBLEHEAD AND SALEM.MARK EARNS AN A+ FROM THIS RETIRED TEACHER.

WILL

28 de may. de 2014

THE SERVICE WAS NICE AND I GOT WHAT I CAME FOR. LIKE THE VEHICLE AND WOULD RECOMMEND ANYBODY LOOKING FOR A CAR TO BUY HERE

Kevin Ellis

27 de may. de 2014

Very pleased with Bert, this is our third time dealing with him, and will most likely be back again.

emills

27 de may. de 2014

Everything was great! Mark Driscoll was very friendly, knowlegable, and helpful in the process.

Pat & Phil Quinn

23 de may. de 2014

Our experience has been more positive than we could have anticipated. Initially, we worried about going into a dealership and being pressured by sales people. Friends suggested we buy a vehicle on the internet. After meeting Ted Poulos on the lot while looking at vehicles, all of our fears were dissipated. Ted made us feel relaxed, was eager to answer questions, and most importantly, was not aggressive in his approach. Ted patiently waited for us to get back with him after almost a week of no communication, as we had a business emergency situation arise. During the decision making process, Ted always answered his cell phone whenever we called with a question. The finance/business office personnel were exceptional, as also was the technician who showed us how to use the electronic features in our new vehicle. We are absolutely thrilled with our new vehicle, and look forward to our scheduled visits to the dealership. We will be recommending both a Lexus vehicle and the IRA Lexus experience to our family, friends and associates.

joe sullivan

22 de may. de 2014

great service, would come back at any time and look forward to working with everyone here

Esmaily Santana

21 de may. de 2014

Bert Rivas from IRA Lexus was AWESOME!!!! He helped me look for the perfect car and showed me all the in/out's of the car and negotiated a great deal with me. I would recommend everyone who is looking for a Lexus to come se Bert.

Rachel Owen

19 de may. de 2014

Mark was very helpful, knowledgable and friendly throughout the entire process! Will definitely be back next time.

Marlene and Tom

17 de may. de 2014

I just purchased my first Lexus, 2015 RX 350. Not only is it beautiful, but it drives like a dream. The service was wonderful. I would not hesitate to buy again at Ira Lexus in Danvers.

Chris W

14 de may. de 2014

Very pleasant experience. Everyone friendly and helpful. Ted my salesperson was a sweetheart.

Vinny

14 de may. de 2014

Always a great experience at Ira especially dealing with Elliot

bmw1992

14 de may. de 2014

If you live in or around the Boston area this is hands down the best place for serviceI have been buying cars for 50 years "live more than 40 miles away" and cannot find a better place for service, for the last 7 years this is the only place that I trust, in knowledge, workmen ship, staff professionals, and getting the job done (the first time)in a timely matter THEY WILL STAND BY THERE WORKThank you IRA LEXUSSTEVE D.

paulette semprini

13 de may. de 2014

I have been a return customer to Ira Lexus for 8 vehicles. I habe used Bert for the past 3 transactions. He is extremely personable, knowledgable about the vehicle and very thorough. I would always recommend that friends and family come to Ira Lexus and request Bert. Going to Manchester would be much easier, however, I am spoiled with the service and friendship we have developed in Danvers.

Fire guy

8 de may. de 2014

Belo was awesome. Great customer service from the moment I met him. As far as the car buying process, Belo was firm but fair. Negotiated back and forth and came to terms on what I believe was a great deal. Would definitely purchase my next Lexus here at Lexus IRA Danvers!

Tien

7 de may. de 2014

Sale man had took initiative in taking care customer. So thanks alot for all staff that have helped me in purchasing my vehicle.

Bill Quinn

6 de may. de 2014

Burt was very friendly and posiotive to work with and I am very satisfiied with his help.

Christina A. Zaikowski

5 de may. de 2014

Mark made the buying process of the new car a pleasure, very personable and never made me feel any sort of pressure regarding anything. We came into the dealership on a Sunday and I picked up my new car on Monday...talk about easy.

Noreen Waddell

5 de may. de 2014

Mark made the buying process of the new car a pleasure, very personable and never made me feel any sort of pressure regarding anything. My husband and I came into the dealership on a friday and I picked up my new car on Monday...talk about easy,

Rechelle Gordon

5 de may. de 2014

We worked with Ted to purchase my Lexus RX 350 and were very happy with the experience. Ted is kind,knowledgable,and very helpful!

Anthony

4 de may. de 2014

During my experience at Lexus, it was an easy process with the exceptional help from Elliott Honig. He went out of his way to get me in the car I wanted and for the best price that for my budget. Elliott stayed late and came in on his days off to give me the help I needed around my busy work schedule. This is the second car I have bought from Elliott and I plan on always keeping my business with him. I recommend him and Ira Lexus.

Billy B

3 de may. de 2014

Bert, Lenny, Michael and Victor were great to work with...

Linda

3 de may. de 2014

I have never been disappointed with the customer service at IRA Lexus Danvers. They tend to all my needs from the minute I enter. Its a long lasting relationship that never ends. I will be back here for my next car. P.S. Dont forget to ask for Belo :-)

Kristin

1 de may. de 2014

I came to Ira Lexus and was immediatley greated by Ted Poulos. Ted was very helpful and knowledgable with the questions I had. He went above and beyond for me and got me in a car right away. Ted is a wonderful and helpful man. my schedule is crazy and busy so Ted stayed very late for me on Tuesday night and came early for me. I am very appriaciative to him and I would highly recommend Ted and Ira Lexus.

Timothy M. Lynch

1 de may. de 2014

Outstanding experience and excited by purchase of new car. ALL interactions with ALL Lexus representatives were excellent.

FRANK FROM BRADFORD

30 de abr. de 2014

i was treated incredable well.the entire ira staff made me feel at ease.my first time will not be my last.i will tell my friends about my positive experience.thank you IRA LEXUS

DanielleM

30 de abr. de 2014

I just leased my 2nd Lexus RX 350 at Ira Lexus in Danvers and my sales guy Elliott who I used for the second time also couldnt have been more helpful with me . I love Lexus and only can see me driving one. Thank you for everything.

George Dow

29 de abr. de 2014

This dealership is first class. When i arrived I was greeted warmly + courtesly. The entire staff was very friendy + professional, from the manager Willie Moy my sales person Ted poulas + Mark Vardenski the technical man. I felt very comfortable. This was truely a great experience. Ira Lexus is very fortunate to have a world class team like this.

MArod

29 de abr. de 2014

Mark was very easy to work with. He showed me the car I wanted in my pricepoint. I was able to purchase the car I wanted the day I came in. I am very happy with my purchase and will most likely buy another car from Mark in the future.

DebMac

29 de abr. de 2014

Mark provided a great car buying experience for us. He was an excellent salesperson and extremely knowledgeable.

Alan Venus

28 de abr. de 2014

Great service both in the sales department and service department. I will continue to do business with Bert Ribas from now on.

Johnny G

28 de abr. de 2014

I came to Lexus Ira of Danvers to look for a used car. That is when I found Gene, he was a pleasure to buy from and really made me want to buy a car. Not pushy at all and very friendly! I would recommend buy (or a lease, which is what I did) any vehicle from this dealership and make sure you ask for Gene he will help you with everything

Benson P Ho

28 de abr. de 2014

Excellent all around! I do not how to write a long story.

DIEGO RODRIGUEZ JR

25 de abr. de 2014

two month ago i was looking for a car and Bert Rivas help to find the right for my needs and i very please with Ira Lexus thank you very much

BosSport92

25 de abr. de 2014

Great experience at IRA Lexus. My sales associate Mark Driscoll was excellent. He communicated clearly and was extremely helpful throughout the whole process. I highly recommend IRA lexus and I'm extremely satisfied.

leigh sullivan

24 de abr. de 2014

Great experience! I would recommend friends and family to ira of lexuz. i am leaving with full knowledge on to use me new suv.

Go Red Sox

23 de abr. de 2014

My purchase experience was smooth and Ted was polite and helpful throughout the process. I would recommend IRA Lexus and Ted. I am a long time Lexus owner and throughly enjoy the buying experience

Tara Kelley

22 de abr. de 2014

My experience was very pleasant and informative. Not only will I be back, but I would be happy to recommend Ira Lexus to anyone!

Sandy McGillivary

15 de abr. de 2014

My salesman Ted Poulos, was very professional and extremely helpful to me when I purchased my car. He asked me several times if I had questions and answered them promptly. When I am ready to trade this car in years to come, I would specifically ask for Ted.

Joey DiMare

13 de abr. de 2014

GREAT JOB!!!!!!! Had a very fun time at the dealership today.. normally "negotiating" can be relentless but at IRA Lexus of Danvers it was enjoyable. Humberto and Lenny were fun to work with and in the end everyone received what they wanted coming into everything :)

Jay R

11 de abr. de 2014

Mark is one of the best salesman that I have had the pleasure of working with in all my time purchasing vehicles. Mark and the IRA staff worked hard to get me into a program that I felt very happy to sign. I would recommend this dealer to anyone looking for a great deal.

susan

11 de abr. de 2014

Came in reps were Mark driscoll and Johnny Dang I would recommend anybody to come and see these two, Helpful assertive polite and all went perfect!!!!!!!!!

Thomas Hogan

11 de abr. de 2014

everything was very professional and done well. Mark' approach was not out of any book ,he was great to do bussiness with

Anh Tran

11 de abr. de 2014

We are appreciated for your excellent services so far.

Arubamamma

9 de abr. de 2014

Cannot say enough about the service and professionalism at Ira Lexus of Danvers! I just bought another Lexus from my original salesman, Elliot Honig, who is so helpful and patient!!! The quality of these cars is superb and the treatment of customers is even better.... I am an extremely happy Lexus owner and will continue to be so!

Rmarceau

7 de abr. de 2014

Fantastic customer service. Steve P and Willie (the GM) worked with me to get me into a new, beautiful car after bringing my old IS in for service. I couldn't be more satisfied.

Steve Nadeau

6 de abr. de 2014

Bert was the best! So helpfull and took the time to find the right car for us!

Paulo Silva

3 de abr. de 2014

I bought a new IS250 from IRA Lexus. My experience was excellent. My salesman, Theodore Poulos was great. Michael, the technology specialist was excellent too.

Caroline K.

3 de abr. de 2014

This by far was the easiest and most pleasant car buying experience I have ever had! Please visit this dealership! Ask for Sales Rep. James B. He is the Best!

Rosanne Sawaya-O'Brien

2 de abr. de 2014

Pleasant leasing experience with well qualified sales/business. Overall excellent service

Michael

2 de abr. de 2014

Salesman was very helful Sales Manager was also considerate Certain time constraints were met, making a pleasurable experience

Paula

2 de abr. de 2014

I traded my 2012 Lexus 350 ES (which I loved...) someone will be happy with it! and was happy with my salesperson and the staff's expertise with the IS 250 AWD.

Stephen M

2 de abr. de 2014

I recently visited IRA Lexus in Danvers looking to purchase a used car and trade in my vehicle I currently had. Due to my credit situation I was having trouble at previous dealers getting into a vehicle that I wanted without putting thousands down. I worked with Ted Poulos at IRA Lexus as my sales rep. He was not only vested in my buying experience of the car but was truly vested in my personal situation. Ted was very involved and followed up with me many times through the purchase and even after. Also, Jose in the Finance department worked with the bank to get me a great interest rate and an extended warranty built into my loan. I would recommend IRA Lexus to everyone. IRA Lexus will be my future choice for all car purchases!!

Angela Marcolina

2 de abr. de 2014

On monday march 31st I entered Ira Lexus with a goal of finding the ideal car for my wife. Upon entering your dealership I was greeted by a gentleman who is named Elliott Honig. He spent all the necessary time we needed to explain this process, and could not have been more helpful. We thoroughly enjoyed our experience, and have never encountered someone as professional, and well spoken as Elliott. You have earned a customer for life as long as he is with your dealership. We feel as if we also made a friend. Thank you to Elliott, and the entire family. Angela Marcolina

bmwlcp

2 de abr. de 2014

I had the pleasure of meeting Elliott Honig.A true gentleman, and professional.I would refer any friend to him looking to purchase a vehicle.

donna traficante

1 de abr. de 2014

He was a very personable salesman and answered all my questions. I certainly would buy another car from him and recommend him to my friends and family. Breno is also very knowledgeable. I felt comfortable leaving the dealership in my new Lexus

Ruth Ann

1 de abr. de 2014

Mark Lee truly knows the difference between ordinary and extraordinary by going the "extra" mile with customer service and coordinating a smooth purchase and delivery. *5* stars to you Mark and Lexus of Danvers !!!

Breeda O Connor

1 de abr. de 2014

I was lucky to meet Humberto on Sat in the lot because he greeted me and treated me with dignity and was not pushy in any way.Ieventually bought a 2014 RX and am very pleased with the deal that was made.Thank you and look forward to all my service being as pleasant as was Saturdays. Breeda.

Sharon T

31 de mar. de 2014

The car purchasing process is not usually my favorite experiance....Mark Lee at Lexus changed that for me! I was fortunate to have been paired up with Mark the evening I went to the dealership. I enjoyed his personality, professionalism and he was straight forward with me. I feel that he worked hard for me and what was in my best interest, he was not just trying to sell me any car. In fact he encouraged me to wait for exactly what I wanted. I have now purchased the car and picked it up this evening and the car exceeded my expectations. It is a used RX350 and I had asked for some things to be addressed and he took care of those items and more!!! Thank You Marc for renewing my faith in the car purchasing process..... I will be back to buy a car from you! Sharon

Lavern F.

29 de mar. de 2014

I have been a customer of IRA Lexus for 9 years now, and have just bought my third Lexus vehicle (RX 450h) from them. The purchase experiences have all been great, with the same Sales agent, Elliot Honig. The entire process was painless, and the agent was very knowledgeable about the Lexus vehicles. It was a pleasure working with Elliot. My previous vehicles were also serviced through the IRA Lexus Service Department, and again the experiences were great. Very convenient getting appointments, and working with great service consultants. It has been great dealing the entire IRA Lexus dealership.

Paula M

28 de mar. de 2014

I came to see Bert for the second time today. The last deal did not work out because of no fault of Bert. Today we sealed a beautiful deal. Bert was my advocate and he did a great job. I got just what I wanted and look forward to working with him again in the future,

Maureen DiFrancesco

28 de mar. de 2014

I returned to IRA because i had a great experience with my prior suv that I bought here. My salesman, TED was fantastic. I would highly recommend him

Lisa Corso

28 de mar. de 2014

THis is my 4th Lexus at this dealership IRA Lexus. Love the staff, the process is quick and painless and they have the best deals around. Service department is awesome. Managers Willie Moy and Elliot Honig were the absolute best to deal with! Ask for them, you wont be disappointed!

peggy

28 de mar. de 2014

Bert has always communicated with me and has always jkept in touch regarding the service of my car. I was notified that the lease could be purchased and I came in and the deal was done very quickly to enable me to lease a new car. Both Gene and Lenny were very helpful and it was an enjoyable experience!

carbuyer

28 de mar. de 2014

This is the second car I purchased at IRA Lexus, and once again it was a great experience. I was treated respectfully and the salesperson, Ted Poulas, went out of his way to find me the perfect pre-owned car. I would highly recommend both IRA Lexus and Ted to friends and family.

Ted B

28 de mar. de 2014

Humberto was seasoned pro and did a fine job. It was fortumet that he greated me immediately else I may not have made the purchase since I was still shopping other models. It was a pleasure dealing with Ahamad, Humberto and Ira as a whole

Dee

27 de mar. de 2014

I purchased a pre owned Lexus 350 from Gene at IRA was a great expierence not problems with haggling over money . very smooth transaction very sastisfied with my purchase.

Virender

26 de mar. de 2014

Internet team was very prompt to provide the information requested. Provided quote quickly and whatever possible discounts so that I could start with some good base price. Sales team was pleasantly aggressive to close the deal with me and helped me make the decision. They went out of the way to locate the Car of my choice of External color and internal, along with the option I wanted and was comfortable in paying for. Rest of the process was very smooth and excellent.

claudia lopez

25 de mar. de 2014

im very happy with buyiimg a car at ira lexus it was execlllent and belo and thank them .

nicole marsoobian

25 de mar. de 2014

ira lexus was wonderful especialy bert the sale man who was excellent this was the second lexus we perchase

Marielle

24 de mar. de 2014

Great experience, overall very satisfied with the process. Jonny Dang was an excellent help and service though this all. Mark Driscoll was overall an unbelievable sales rep in selling me my car. I would not deal with anyone else

Ashley

24 de mar. de 2014

Had a wonderful experience. Mark was great, made the experience seamless and easy. I found Mark to be very patient, knowledgeable and friendly.

West of Boston

24 de mar. de 2014

Mark Lee was my salesman, and he and the service department at Ira Lexus couldn't have been more helpful...even though I bought a used Audi from them, not a Lexus! One of my Audi tail lights went out shortly after I bought the car, and I brought the Audi back to have it fixed. It was a bit of a hike for me, since I live West of Boston, not North of Boston near Ira Lexus. Ira Lexus sent the car to its nearby Audi shop. The service people knew I had driven a ways, and, on their own, they noticed some bulbs that looked a bit older, although they were functioning well. They changed them on their own, at no charge! The entire Ira dealership is top notch, with detailing and 5-star treatment being the standard. I would definitely buy another car here!

Cesart Yepes

24 de mar. de 2014

I was referred for Fabio Galeano, Bert Was excellent person and really good sales

John C

22 de mar. de 2014

I just had the pleasure of working with Mike Lee of IRA Lexus of Danvers and found him to be the most professional, knowledgeable, and honest rep I have ever dealt with. I would highly recommend him, and would not hesitate to use him again. Call, and request Mike Lee !!!!! John C

Raquel Vargas

22 de mar. de 2014

The process was carried out in an excellent manner. Lenny, Bert & Victor very helpful and patient. I give them 100% for good customer service. They really deserve it. Very kind and knowledgeable. I am very pleased & satisfied after making this deal.

Joe B.

21 de mar. de 2014

I was on the market for a new car, after visiting other dealerships, I came into Ira Lexus. It was then I met Ted Poulis his passion and honesty won me over. Not only did I find Ted a pleasure to work with Lenny was also a pleasure. I would recommend Ira Lexus !!

Rosemary and John Fitzgerald

21 de mar. de 2014

Just purchased my second car with Ira Lexus. They have a very professional and amiable staff. All around experience was very positive. They take great care to see that you are satisfied. Mark clearly explained the car to us.

Fred Sampson

21 de mar. de 2014

It was a pleasure to do business with Ira Lexus and Ted Poulous in particular.Ted acted as a true professional and was able to answer all my questions to my satisfaction and showed a great deal of knowledge and was very helpful. I would recommend Ira to my friends and would go to Ira in the future for a new vehicle. Thanks again for your service and expertise.

Kris and Ed Cote

21 de mar. de 2014

Really a very simple process. No preassure. James Brooks was excellant to deal with. Would recommend your dealership.

New Lexus Owner

21 de mar. de 2014

This is my first Lexus and the experience has been great. Mark Lee was great to work with and MIke Vardenski helped me tons with the technical side. Extremely happy with my first purchase.

Peggy

21 de mar. de 2014

Mr. Honig as always is outstanding in his relationship with me and my husband in helping us with our purchase. His knowledge of the your product is unsurpassed as is his helpfulness. The product is unmatched on the market, but Elliot adds to all.

cloudkim

20 de mar. de 2014

One thing , call to johnny or pozio for a new car :).

John

18 de mar. de 2014

Elliot Honig, Sales consultant was excellent. buying experience was very good

Jenn & Matt

18 de mar. de 2014

To Mark Lee & the staff at IRA Lexus of danvers. We want tothank you all for making aur 1st purchase so easy and stress free. Mark was amazing and we cant thank you all enough for such amazing custome service. Sincerly, The Baiungo Family

Yifan chen

17 de mar. de 2014

Last week i bought the 2014 Is250 he provied very good service. and willy moy he was very man and i got a best deal .

helen

17 de mar. de 2014

Ted made the process easy. there is a lot of waiting around with the buying process

Jermal L

17 de mar. de 2014

Gene and his employees were very friendly and warm welcoming. Very clear and consice purchasing process and I am very satsifed with all the help I received.

Nancy Duncan

16 de mar. de 2014

Ira Lexus made the entire process of buying my new 2014 350 is extremely easy and pleasurable. My sales consultant Bert was very knowledgable and efficient. Johny was very helpful and met me personally to introduce himself

mirsad

16 de mar. de 2014

get name from a friend who bought used car with Mark Driscol at Ira lexus I just stop one day met Mark and everthing from that point was easy and smooth I get fair amount for my trade in and fair price on used IS 250. We make deal on my second stop, first time I did not have my auto with me good experince will recomended to others

Pete & Sue

15 de mar. de 2014

My wife and I recently purchased a Certified Pre Owned (CPO) 2011 Lexus GX. The level of professionalism shown to us by Belo and Jose was exceptional. We were able to negotiate a fair price for our new GX and Belo made sure it was ready to go and even delivered it to us in NH. He spent as much time as needed with us to be sure we understood how to operate our new vehicle inside and out. He did not miss a function or feature.

mirsad

15 de mar. de 2014

get name from a friend who bought used car with Mark Driscol at Ira lexus I just stop one day met Mark and everthing from that point was easy and smooth I get fair amount for my trade in and fair price on used IS 250. We make deal on my second stop, first time I did not have my auto with me good experince will recomended to others

Pauline

14 de mar. de 2014

This is the second car we as a family bought from IRA Lexus Danvers, We have nothing bad to say about the place. We will definetly recommend anyone who is interested in lexus to this Dealer. The service is great.

James Brooks

14 de mar. de 2014

James Brooks was my salesman. He could not have done a better job. I needed to find a lease turn in and James found me the perfect car. I only needed to look at one car and I was ready to buy. Since my new car has technology my prior vehicle lacked, he walked me through each item and gave me an opportunity to use it until I felt comfortable. Since we purchased a lease turn in, there were some scuffs on bumper and wheels which he had your service department repair. They did an outstanding job! This is my second Lexus - I wouldn't consider any other car! I have thanked James profusely but want you to know how fortunate I believe you are in having him on your staff!

Ro

13 de mar. de 2014

Our Sales Person Gene Porzio went above and beyond our expectations. This is our second car sale with him and he always gets the job done.

Aphrodite

13 de mar. de 2014

Came into Lexus and greeted by nice gentlemen Mark Driscoll . He went through car and answered all my questions completely. I am going to refer all my friends to Mark.

Anh H

12 de mar. de 2014

EASY PROCESS GREAT PRICE MICHAEL technology specialist was awesome. CHUCK the salesman was BEYOND awesome he kept it SHORT & SWEET! EXPERIENCE WAS GREAT I would refer my friends and family.

jim chen

12 de mar. de 2014

i bought the 2014 lexus Rx350 at ira lexurs the salesman was very friendly and everything works good i would return to IRA lexus.

Frank Amato

8 de mar. de 2014

I purchased my vechicle from Belo, I was pleased with my purchase, and they were very helpful. If I were to buy another vehicle, I would buy from Ira Lexus. I Frank Amato saw their services and very impressed with their services and the way Belo showed me around the premisses where they service the vehicle and lounge area for customers. I was impressed with Ira Lexus because they offer support for any technical question and support. They have a technology center where you can come in any time for questions and concerns as many times as you want. Also they will remind you when your vehicle is due for serivces.

Mo Mousilly

7 de mar. de 2014

Bert, Victor and Willy were so helpful, knowledgeable and they made the difference of coming to Ira instead of other dealership.

Nancy Hughes

7 de mar. de 2014

excellent customer service. Robin and Bert and Johnny were great.

Tim O

6 de mar. de 2014

A fantastic experience with Mark and the entire team at IRA - drove the new vehicle home that day and surprised the entire family. From start to finish, not one component that I would have asked to be better.

RyMc

6 de mar. de 2014

Everything was great here!!! Mark was awesome, I have not one complaint!!!!

Maria Bettencourt

2 de mar. de 2014

Excellent service. This is my thrid car purchased at Ira Lexus. Ted was outstanding with all aspects of the sale of my new car. Thank you

Nicole' White

1 de mar. de 2014

salesperson "Bert" very friendly and knowledgable about vehicle. Buying process was quick and we felt no pressure.

Dianne R. and Jim R.

27 de feb. de 2014

Mark Driscoll was one of the most informative, personable car salesman that myself and my father have ever dealt with when purchasing a vehicle. He is the type of salesman that every dealership should strive to aquire in this business. There are really no words good enough to describe our experience with Mark. We thank you all for this wonderful experience.

Christine Parrington

27 de feb. de 2014

Thank you for making this a painless, simple and pleasant process in buying my first Lexus! Bert was wonderful, and the decision was an easy one. I hope to be back for my next Lexus in several years!

Christine Parrington

26 de feb. de 2014

Thank you for making this a painless, simple and pleasant process in buying my first Lexus! Bert was wonderful, and the decision was an easy one. I hope to be back for my next Lexus in several years!

Barry Markham

26 de feb. de 2014

Buying a car usually is not a great experience but this time it was very pleasurable. I started at Danvers shopping and then stopped at Watertown where i purchased my last car and came back to danvers. Ended up that waterton had the color i wanted but I was so pleased with Ted that I purchased a car from Danvers even without them having the car - they went out and got the color i wanted and everything was just great.

Beverly-Ann Carr

25 de feb. de 2014

My experience at Lexus was excellent!! Burt was great....couldn't be more accomating and patient while I was indecisive. Jose made the financial paperwork easy. I am a 4x lease customer and would definately return again.

Gelsomina

25 de feb. de 2014

Gene was a pleasure to work with. He was very knowledgable and professional and I would highly recommend him to my friends.

Brian Dat Le

24 de feb. de 2014

Just bought a brand new Lexus RX350 F Sport from Mark Driscoll. Great sales consultant, great service, very good follow up. I would recommend him to my friends and family members. Thanks Mark Brian Dat Le

HunterEngineeringCo

24 de feb. de 2014

I highly recommend Ira Lexus of Danvers, MA. The sales and service staff is very friendly and well informed on the Lexus product line. I had a very pleasant buying experience (ask for Belo) and having known the service department prior to my purchase (they are well equipt and do a great job) I felt that Ira Lexus of Danvers was best for me.

Brian

21 de feb. de 2014

Belo and Mike were both extremely friendly and helpful and the facility was great. Highly recommend buying a car here!

Luke R

20 de feb. de 2014

Mark was a pleasure to deal with. He was very responsive and helpful. He made everything easy and the process went smoothly. We are happy with the experience.

Love lexus

19 de feb. de 2014

I love Ira Lexus. This is my second car with them and my husband's 6th. We wouldn't shop anywhere else for a Lexus. :)

E and K

18 de feb. de 2014

My wife and I are extremely happy and thoroughly impressed with the Ira Lexus Danvers Dealership. Everyone we met including the salespeople, business agent, techician, and especially the sales manager were all very professional and understanding of our needs. Everyone was also very knowledgeable and they took the extra time to answer our questions. Because of this, we feel that they were able to provide us with the best experience possible. We purchased a Lexus ES 350 and will continue to come to Ira Lexus for all our future needs. I highly recommend this dealership to anyone even considering getting a Lexus given our own wonderful experience.

Mark Driscoll

15 de feb. de 2014

Mark was refreshing for a car dealer. A straight shooter who I thought tried to understand my needs and wants and direct me to the right car. I would and will recommend him to others.

Amanda Lemus

14 de feb. de 2014

I am very happy to say that i was very well attended by Bert and Victor for my new purchase. They were very attentive at all times and made feel like a valued customer. They contacted me with any inquiries i had with no need of me calling them. I will deffinitly recommend to any personal looking out thier in purchasing a new car to come and take a look at what Lexus has to offer.

Tom S.

14 de feb. de 2014

Enjoy dealing with James. Very pleasant and informative. The whole experience of buying a new car was very smooth and easy.

Darlene Willis

11 de feb. de 2014

Ted Poulos and Vincent were very helpful and accomodating with the purchase of my car

somwatie kaeneman

11 de feb. de 2014

Ted and Scott was very helpful in answering any questions we had.They made the experience in buying the car easy.They made sure we understood everything about the car's operation and safty equipment

Louise Donner

10 de feb. de 2014

Ted Poulos was an excellant salesperson and was very helpful and understanding to all of my needs and requirements. He went above and beyond to get me the car that I had wanted. I can not say enough great things about him and everyone that I have dealt with here at IRA.

chief

10 de feb. de 2014

My husband and I had a fabulous experience on 2/8/14 wehn we visited the Ira Lexus of Danvers store. This was our second time making a purchase at this dealership. We had the pleasure of dealing with Chuck Festa on both occassions. He spent plenty of time allowing us to test drive every vehicle we were interested in. He answered every question with a smile on his face and made the transition as pleasant as could be. He's a very knowledgeable salesperson and delivery specialist.

Star

7 de feb. de 2014

Great Car and Great Experience....Chuck Festa our Sales Consultant was fabulous

jim

7 de feb. de 2014

Very customer friendly and very helpfull. I would highly recommend him to any new customer.

Renzhe Wang

6 de feb. de 2014

the overall is very good, and i'm very happy with my new car!

Annejh

6 de feb. de 2014

I had service done on my vehicle and it is always a pleasure to deal with Mr. Adam Jensen. He is very knowledgeable and professional at what he does. I thank him for his honesty and integrity. I can't think of any other service manager I would go to- exceptional.

EILEEN CARR

5 de feb. de 2014

ADAM WAS GREAT AND KNOWLEDGABLE ABOUT MY SERVICE. GO SEE HIM WHEN YOU GO THERE

Chrissy

4 de feb. de 2014

This car buying experience was one of the easiest I have ever experienced. Everything went very smoothly and Gene was the best! Ask for him if you need a new vehicle he will get you what you want :-)

Giovanni Rosato

4 de feb. de 2014

Fantastic Transaction - super smooth!!!! Team was supportive throughout the process. Sales person had answers to every question I asked!

Julia Malvarosa,

4 de feb. de 2014

Most enjoyable car buying experiance, easiest I have ever had. Thank you Mark Driscoll

Sue Jones

4 de feb. de 2014

Buying experience was honest and efficient, and I recommend Gene Porzio.

Jeffrey Le Grow

3 de feb. de 2014

James did an excellent job ! Time waiting for business manager was entirely too long (over 40 minutes)! James did appologize for wait several times.

Lia Dulkis

1 de feb. de 2014

the buying experience with Mike Vardenski and Willy was fabulous. Make sure you come see them for your next car!

Brian F Arena

1 de feb. de 2014

Excellent , painless experiance. Enjoyed the wholev shopping experience.

SJF59

1 de feb. de 2014

Very positive experience -- ask for Ted (sales)...........................................

Rich P.

1 de feb. de 2014

My experience at Lexus was excellent. My salesperson was attentive and made us always feel welcome.

"J"

31 de ene. de 2014

GREAT SALES EXPERIENCE FROM THE SALES CONSULTANT, BUSINESS OFFICE AND SALES MANAGER

Jayne Carbone

31 de ene. de 2014

I adore this dealership (if this is possible). I own a GX470 and basically call it my second home. If I am not at work or home than I am in my car. Friends tell me they can not believe the service I receive EVERY time I go to IRA. My truck is an older model and is no longer under warranty but I am still treated as if I bought it yesterday. A loaner car is ALWAYS provided if your services calls for a certain amount of time.

FRED KOUFOS

31 de ene. de 2014

THIS WAS A VERY ENJOYABLE EXPERIENCE. I WAS VERY COMFORTABLE AND NEVER PREASURED. sCOTT WAS OUTSTANDING.

Amy

31 de ene. de 2014

It was a positive experience and we found a great used car. Very helpful support from Ted Poulus, the sales rep, as well as the finance rep and the service tech who showed me how to operate the car.

Medic103

23 de ene. de 2014

Was just at Ira Lexus of Danvers to purchase a new car and was overwhelmed by the hospitality of their young energetic employees. They where courteous, knowledgeable and pleasant to deal with. Not your typical auto dealership. They make the unpleasant task of auto shopping easy. They will definitely get my business in auto purchases in the future. Kudos to these gentleman that were mentioned above.

linuxfreakus

14 de dic. de 2013

Many fictional stereotypes regarding car dealers are true of IRA Lexus. These guys have terrible customer service. After some arm twisting and multiple emails and phone calls I was able to negotiate the price I wanted for a used RX 400h. There was another dealer who I was talking to who had almost the same vehicle and only slightly more expensive with fewer miles, I wish I would have gone with them instead because the hassle at IRA is not worth it when you have so many choices for car buying. When I went to pick up the vehicle, which they said would be ready, after signing paperwork I was informed that I could not take the vehicle until they received the funds from my loan. This was in spite of having told them well in advance that I would be financing through USAA. They indicated that this was no problem, they deal with USAA frequently, etc, etc. I even provided them the forms ahead of time. I have used USAA to buy my vehicles for many years and NEVER had a dealer say they would not let me take the vehicle when presented with the bank draft from USAA Federal Savings Bank. A massive financial institution. The chances of them not getting paid were zero. Utterly outrageous.Moving along, I contacted USAA and found out that IRA never even faxed over required paperwork until the next day, then even though they had full confirmation over the phone from USAA directly that the loan was valid and the funds were being dispersed, they still would not let me take the vehicle. I had been re-arranging my schedule, driving an hour to the dealership, etc, etc... and these clowns just don't get it. Everyone at USAA who I spoke to was incredulous and said they had never heard of major car dealer acting this way. As I said, I've bought multiple vehicles using this same process at dealers big and small and NEVER had an issue until now. Nobody has ever questioned whether USAA was really going to send the money for the loan.Funny thing too... they tried to say on the day that I first was to pick up the car that if I would be willing to finance through them instead then I could have taken the vehicle right away. NO THANKS. I'm not going to let this company make even more profit by going through their own financing after they have acted this way.Unfortunately, I already signed paperwork so it was too late to go take the other deal from the other dealership. It seems likely that this is probably part of a shady scheme to get people to finance through the dealer instead of on their own. It is probably illegal but I am not a lawyer. In the best case, even if it is legal it is a blatant attempt to circumvent various consumer protection laws and it SHOULD be illegal. Eventually I got my car two days later, but not before their finance people screwed it up in just about every way possible. They could have gotten an electronic direct deposit but they neglected to fill in the necessary information on the draft which was faxed over and instead asked for a check to be mailed from the bank, then they didn't provide a FedEx account number when it was requested, but fortunately USAA was kind enough to pick up the tab and send it priority overnight before the deadline for noon delivery the next day. With a less accommodating bank, I may have faced further delays because of these shenanigans. My advice is to NEVER set foot in this dealership. Ever. In fact IRA is part of a large conglomerate called Group 1 Automotive, and I would probably tend to avoid any dealership who is part of this group from this point forward, though I can't say for sure if this nonsense is part of corporate policy, or if IRA Danvers is just a bunch of clowns giving everyone else a bad name. I've never experienced such a hassle when buying a car, ever.If you are feeling brave and still want to check them out... BEWARE, and don't say I didn't warn you.I do feel bad about listing the two sales guys, Gene Porzio, and Lenny Goldwasser whom I primarily dealt with, because I cannot be sure if any of this was really their fault, or if they would have faced discipline for not following a certain "script" laid out by corporate. I know that being a car salesman is a very hard job, but this experience was so egregious, that I just had to say something. The sales people seemed like OK guys and I'd probably give them a second chance if I ever met them again in a different dealership. I think they tried their best under the circumstances.

artk1943

6 de sep. de 2013

Probably the easiest car purchase I have made in the last 20 years. I told my salesperson , Elliot Honig , what car I wanted ,color ,equipment and model. Although it was not at the dealership the management team was able to locate my choice and secure it for me. I made the deal I wanted signed the paperwork and picked up my new Es 350 a couple of days later as promised. Elliot Honig And Dan Kaboub and Willy Moy made it a very easy transaction for me and going through the finance office with Jose was just as pleasant.

AveryS

5 de sep. de 2013

WOW what and experience. I have to say I was very very nervous gin got Ira Lexus. I went on a weekend when my boyfriend was unavailable and I never thought that buying a car as a young woman alone in a car dealership would be so easy and enjoyable. From start to finish Elliot was professional, warm, knowledgeable and understanding. At no point in time did I ever feel pressured or uncomfortable working with him while buying this car. He was not pushy nor was he dishonest or deceitful in anyway about the transaction. I felt the entire time as if he was an old friend HELPING me to make the best decision rather than steering me in one direction or another. I truly appreciate all of the time and energy Elliot put into selling me my new vehicle. I could not be happier with the car or the service received. I would definitely recommend Lexus in Danvers to anyone searching for a Lexus and further would insist you ask for Elliot. I feel lucky to have had such a wonderful person helping me with a difficult purchase. Elliot you are the best and have transformed my opinion of used car dealers. You will be seeing me next time!!!

AndrewLe

30 de ago. de 2013

Service was great here at the dealership. Gil was great helped us as much as he can to get us the best deal there was for the car we were looking for. We were looking for a 2013 lexus gs350 starfire pearl premium package and Gil found the car, we were looking for and gave us a good deal which we couldn't give up the offer. Outstanding salesmen but also a very great guy that is very friendly also Gil Beck. Best sale men's I have ever bought a car from.

spenta

2 de ago. de 2013

I felt very comfortable in the Lexus Dealership. Everyone was very friendly with no high pressure sales. I was comptely satisfied with my purchase and experience

mohanley

15 de mar. de 2013

The cliff notes version; dishonest and unprofessional. Pay extra if you have to and avoid the run-around. While shopping around for a new Lexus, I received a very nice call from Mike Fuller. He asked what he could do to earn my business. I explained that I live out of state and just received a good offer on a new 2013 ES/luxury pack. w/nav, for it to be worth the drive and hassle of the drive Ira would have to come in a lot lower that my current offer. They did, $1,700 lower than my other quote, he just had to get it approved by a manager, we talked about colors next, either the black or the grey, "no problem, call me tomorrow" I called the next day, Mike's answering machine says it's Tues. but today's really Wednesday so I called and asked to speak to a manger wondering if he had brought it up. Nope no mention, "but let me look in the computer", yeah it's here, no problem, the manager Johnny actually cuts the price another $500. An hour later I get a call saying they only have the car in champagne or light blue. I told him if that's the case I'll just get the car here in New York. The next day Mike Fuller calls and asks me if he can get me the Nebula Grey with black interior by the weekend do we have a deal, I say of course and put down a deposit. Call Mike during the week to check on things he tells me to sit back and relax they'll take care of everything. Thursday rolls around my wife, daughter and myself get ready to take the trip to go get the car. No word from Mike so I send an e-mail. Later Thursday night I receive an e-mail saying cars not here don't bother coming this weekend, don't worry it'll be here by Sunday. Go through the week, rent a car, pack up Thurs after talking to Mike telling me car will be here. Friday morning call Mike, it's his day off. He calls back later, no car. Long story short, I got the run around going on three weeks now on a car nobody can tell me where it is. Spoke to everyone, mangers, sales, corporate and nobody can give a good answer. Ask for the deposit back and once again get the run around. Finally after talking to corporate get an answer that the car may have been damaged in transit and the managers been searching for another car. Never called to tell me or ask if I was flexible on any of the options or color making it easier to find me a car. All this could have been avoided by a quick phone call and some professionalism, instead you get the sleazy used car salesman mentality up and down the line. I'd rather pay the extra and deal with professionals.

LoveMyNewLexusHybridSUV

26 de feb. de 2013

Between me and my husband, we have bought 6 cars plus dealt with more than 15 car dealerships from Danvers to Boston to Nashua. My February 2013 purchase at Ira Lexus in Danvers was by far one of our best experiences in finding a car! General Manager Willy Moy and Sales Consultant Bert Rivas were great. Even though another couple bought a beautiful hybrid RX 450 SUV on the showroom floor that I wanted, the GM was able to find me the same model with even more upgraded features for a fabulous price within my range. They told me about some great sales incentives, so I received a car that was far better than the one I priced on Edmunds and Cars-dot-com, yet priced in my range! I had priced out pretty much a basic RX 450h online, but I walked away with a top-of-the-line RX 450h SUV at about the same price as my bottom-of-the-line one! Sales Consultant Bert was very thorough, knowledgeable and professional. I feel he went to bat for me to get the GM to give me a really good price. Even Gil, another Sales Consultant who lost out on the deal with me to Bert due to scheduling conflicts, was genuinely gracious and friendly. After taking delivery of my new car, I met with Breno Annes, a tech specialist who was great at explaining all the fancy computer gizmos in the car. He even set up my smartphone to work with the car's Bluetooth. Very thorough! I will definitely recommend Ira Lexus to friends and neighbors!

swcoyle

21 de ago. de 2012

This is a sales and service review. I originally bought an 2007 LS and had a good experience. Last week I traded in my 07 LS for new 2012. I was dealt with very failry (Michael Fuller in sales) and felt I negotiated a very fair price as well as got good value for the trade. What makes this is a 5 star review in my eyes however is the service and follow up. I picked up the car on a friday and had to return to the dealership Monday to pick up the new registration and sticker. When I went into the dealership they noticed a large screw logged in the front right tire. Even though they were not responsible (and the tire wasn't covered), they stepped up and replaced the tire for free. I had my last LS serviced by IRA and was really pleased with the speed, quality and ease of getting loaner cars. After stepping up to replace the tire on my new LS, it's clear they understand and appreciate customer loyalty. I look forward to having my new LS serviced there and hopefully be another repeat customer the next time I need a new car.

nhcarshopper

11 de may. de 2012

Had a great sales experience at Ira Lexus Danvers .Living in NH shopping for cars on the internet in other states is the only way to get a good selection to consider,especially when you seeking a low miles clean car that has not been through the car auctions and several dealers. I found a Lexus GX CPO on their site and called to ask several questions before I made the 2hr ride down. Mark Driscoll called me back and noted all my questions about the GX and he emailed me answers to shortly after.A couple days later I took a ride down and met Mark who was able to show me/and let me test drive the GX I inquired about (which he had right up front and ready when I arrived) as well as another one to compare.He was very knowledgeable and able to answer all my questions.Patient,not pushy and very easy going. After deciding on the GX I liked the best we met Mike Benoit and negotiated a fair price for both of us.I have purchased a number of cars for myself and other who ask me to come along and negotiate for them.I must say I have never had such a fun and laugh filled time getting a good deal with Mike and Mark.I had financing lined up with a great rate from my bank but after meeting with Jose Siliva he was able to get me a even better rate-.9 that I could not say no to and was very pleased with.The best part,due to my NH residency was that they,Ira delivered the car to me the next week,almost a 2 hr ride Mark and Sandy met me at my town hall and had me in my new to me GX that looked great,even after the drive.Would certainly recommend Ira Lexus,Mark Driscoll,Mike,Jose and Sandy to anyone in the market for a Lexus.

Barnab

9 de may. de 2012

Went to have a check engine light problem resolved. Received a call the next day that he had bad news for me and that the next step in the repair process was to have the complete exhaust system replaced at acost of $5600.00 because of exhaust leaks. Strange i could'nt hear any exhaust noise. It turns out that my vehicle had a ground problem that was the cause of the fault. I also discovered that when it comes to emission problems the IRA lexus is not an approved emmisions repair sevice center. Which makes me feel like I paid for a worthless diagnosis and the repair price was inflated in order to avoid fixing the real problem.

lexus102

13 de abr. de 2012

We (I and my wife) had a very bad and unpleasant experience at Ira lexus of Danvers. I was looking for a pre-owned Lexus LS430 and the lexus dealership near our house didnt have any in stock. The Ira Lexus in Danvers had one 2006 LS430 listed on their website for more than a month. Before driving there I called the customer service of Ira Lexus for an appointment as it is about 2 hours drive from our place. The lady on phone was nice and friendly. She gave an appointment for Saturday 1PM and a confirmation number which was supposed to be given to the attendant when we reached there. Before we started I again got a call from the same lady and I confirmed that we were coming. While we were on the way I got another call from some sales guy to make sure that we were on our way. I again confirmed that we are mid way and will be there in an hour. I asked him if anyone else was also coming to see the car and he confirmed that no one else was coming. When we reached there I gave the confirmation number to the gentleman who attended us. We were seated in a cube and 10 minutes later the sales person comes and tells us that the LS430 for which I had taken the appointment has been sold in morning. We were surprised to hear that as it was available about an hour ago when we got the call from dealership. When we showed our disappointment the sales guy asks us to wait while he checks something with his manager. In about 15 minutes he comes with a smile on his face and says that the car is still available. After the test drive the sales guy asks us if we like the car and if we are interested to buy it. I said, yes we like the car. Then he goes inside to discuss something with his manager and comes back and tells us that the car has been sold to someone else at wholesale price. However if we were interested to buy it then we can make a deposit and if the other person/dealership doesnt want it for some reason then I will have option to buy it. If the other dealership/person takes it then they will refund my deposit. We were really shocked to see this kind of response and such a bad customer service. Did not expect this kind of behavior from a franchised Lexus dealership.

starfirepearl

25 de mar. de 2012

My experience with Ira Lexus and Steve Pugatch was nothing less than exceptional. I will start off by saying that as a young woman, I was somewhat intimidated to step foot into a car dealership alone- weary of the stereotypical, high pressure salesmen I might encounter.However, that was far from the experience I had at Ira Lexus. Steve is a true gentleman- professional, respectful, honest, knowledgeable, and personable. He took me on a test drive of the 2012 IS250 and took the time to go over all the specifications of the vehicle and to answer all of my questions. I was up front that I was not ready to buy today as I still wanted to test drive the Mercedes C300, and that I would like to have my father accompany me at the signing. Steve did not pressure me whatsoever, he encouraged me to test drive the Mercedes and told me he looked forward to meeting with me and my father so that he could go over everything with him as well. After test driving the C300 I had a difficult decision to make (especially since I was coming from owning a Mercedes) because I did like both cars. However, it was my positive experience at Ira Lexus that helped me to make my decision, I knew that I would be in good hands at Ira. Having made my decision, Steve did everything possible to ensure I got the *exact* car I was looking for-within my budget- and with no hassle. I got an incredible deal, both on my trade in (which was more than Mercedes had offered me) as well as on the sale price of my new vehicle, without having to haggle or negotiate back and forth. Jose DaSilva took care of the financing for me and my experience with hiw was equally as positive. Steve was extremely thorough when delivering my car to me- he made sure my vanity plates were transferred to my new vehicle and he went over every button and feature in the car, even setting my radio stations and programming the bluetooth on my phone. Oh, and did I mention he delivered the car to me with a big red bow? Absolutely impeccable customer service- I am highly impressed with Steve Pugatch and the rest of the staff at Ira Lexus. It was truly a pleasure doing business with them. And this should go without saying, but I love my 2012 IS250!

sgiles

6 de mar. de 2012

I was very pleased with my entire experience at Ira Lexus. I found the salesperson (Breno) to be extremely responsive to my needs and incredibly timely with all communication. The manager (Danny) was refreshingly straightforward and avoided gamesmanship. I started at another Lexus dealership much closer to my house and fully intended to purchase the car at that dealership, however, the folks at Ira Lexus made me quickly reconsider. A great experience and a great car!

carinfeb12

12 de feb. de 2012

There was no sales pressure at all. Both of the salesperson, Mike and the manager, Willie were very patient in listening to our arguments in dealing with the final price.

dinkinn

8 de ene. de 2012

I just purchased my new 2012 Lexus RX350 from Rick Kizner, Sales Consultant. This is the second Lexus I purchased from Rick, and the 6th Lexus I've purchased from IRA Lexus.I am very precise with what I want for equipment, vehicle color, how much I want to pay, etc. So, I can say without any reservation that Rick did EVERYTHING he could do to make it all happen. I am thoroughly enjoying my new Lexus!!! Rick is a very likeable gentleman, listens to what you want, is not pushy, extremely knowledgeable, exactly the kind of sales consultant you want to have. He truly wants you to experience the pride and prestige of Lexus ownership as well as giving you a great car buying experience.Additionally, he truly went out of his way to accommodate "my" busy schedule which I appreciate very much.I will purchase my next Lexus from Rick in another 2 - 3 years.Also, the service dept. is fabulous as well. I usually deal with Tony B. who is always very accommodating.I have been telling my friends and relatives about my experience, and highly recommend IRA Lexus and Rick Kizner for the ultimate car buying experience.Thanks to Willy Moys, GM as well.

donnal65

5 de nov. de 2011

My duaghter's car had a oil leak that needed extensive time to fix. Thankfully, we had an extended warranty that covered the cost of all those hours of labor! My service advisor was Ben Perry, and he could not have been any more polite and helpful. I felt thouroghly taken care of and it was a pleasure to have had this problem with the car just to see that excellent customer service still exists. Also, being given a loaner car was a huge plus, as well as a nice ride

carmarc9

29 de jul. de 2011

I didn't come in to buy a car, we were just looking, and were approached by Art Atemba. I saw a car that I might have been interested in and he gave me all the information I needed on the Lincoln Towncar that I ended up purchasing. He went above and beyond his job requirement and I would recommend anyone to go there and ask for him. I am very very satisfied with the way he handled us and the car. Sincerely Carol and Richard Marchi.

juliemazeika

22 de jul. de 2011

I enjoyed my experience with IRA Lexus of Danvers. I thought I would be pressured into purchasing a vehicle but in reality they were respectful of my need to think and consult with family members. Both Danny and Bert were very attentive to my needs and were willing to negotiate so I felt I was getting a good deal. I also was provided assurance that future visits to IRA Lexus would be just as comfortable.

heavette03

22 de jul. de 2011

Dealership had what I wanted at the price I wanted to pay. Very freindly,helpful and professional. Went back to get inspection sticker and they topped off the fuel tank, what else would you want. Great.

tonyacq

14 de jul. de 2011

We were very pleased with the way we were treated not only in person but online and over the phone. I would recommend this dealership and the people we dealt with.

dsxavage

11 de jul. de 2011

Extremely pleased with IRA and Ben Torrance.There was no pressure or any of this 'you must sign now to get this deal' business.Ben answered my questions and made it clear he was there to help me make the decisions I need to make so I could get the car that was right for me.I wish everything in life could be handled this well.Many thanks, Ben, and kudos to IRA for having such good people on staff.HIGHLY RECOMMENDED.

Carole and Lee

28 de jun. de 2011

Ben Torrance is a sincere gentleman and carries through with his committments, offering a very prompt service. Not at all pushy or aggressive. He represents his company very well giving customers the type of service they are looking to find. He made this car purchase a very positive experience (unlike other experiences in the past). Ben is an example of why people recommend Ira Lexus of Danvers Ma. They are only as good as their sales people and this one ranks very high with both my wife and I.

neuromuscular12

25 de jun. de 2011

I can't imagine having a better experience. These are true gentlemen. I'v heard and experinced that women are not taken seriuosly at car dealerships and that you should always bring a man with you. Well, for me it was different at Ira Lexus of Danvers.They treated me and my money with respect. Any questions I asked were answered promptly and directly, not with the mushy, not so honest answers I had received at other dealerships. I am particular about what I want and they made sure I was happy at every turn. My car was pristine when I picked it up and Victor sat in the car with me and explained every button and lever and how to use them! I drove away very comfortable and content having spent my money there. I will buy my next Lexus there and have recommended them to my friends and family. If you're buying a car, you want to get it from them!

weidemannb

17 de jun. de 2011

Ira Lexus not only made me a great deal on my new car, but they gave me probably the most enjoyable car buying experience to date. Mr. Honig was polite and professional, and made sure that he did everything he could do to make sure that my car buying experience was exceptional. Negotiations were fair and professional. There was never pressure on me to make a decision quickly. I was able to take my time and think things over. I'm looking forward to my car service relationship with Ira Lexus, and I would highly recommend this dealership to anyone that is in the luxury car market.

Lhughesrd

31 de may. de 2011

I was completely satisfied with my experience at Ira Lexus, I was warmly greeted by Victor on arrival at the dealership. He is an exceptional sales agent with a fantastic knowledge regarding the merchandise on the lot. I was interested in a Lexus 350 RX and was very specific in my requirements. Victor took a great deal of time help me find the perfect vehicle. I was somewhat specific with what I was looking for in terms of milelage, colors, options and most of all, the condition of the exterior. I might have been a bit of a challange with all my needs and Victor was exceptional the entire time, guiding me to vehicles that could meet my needs. He found the perfect Lexus RX 350 for me.When it came time to purchase price I never felt pressured or uncomfortable, both Victor and sales manager, Danny Kaboub worked with me to make it the sale I was looking for and the trade value of my personal car was fair. I had done some price checking before I went to the dealership and found the purchase price to be very reasonable. The customer service I recieved was top notch and I have already made recommendations to family and friends. I was very well taken care of during my time at Ira Lexus.

Sanpie

25 de may. de 2011

I have purchased other vehicles from Ira Lexus and always felt comfortable with Arthur Kaplan and have asked for him each time. He is trust worthy and goes all out for his customers.Each time I return to Ira Lexus I have been well taken care of on all levels and each and every department have my trust. I would recommend Ira Lexus to my family and friend's.

gzylkuski

19 de may. de 2011

This is the third vehicle we have purchased from Elliot and we have always had a great experience. We highly recommend this dealership and specifically Elliot. In each of our purchases, Elliot consistently was working for us. He went out of his way to find the right vehicle and price/payment and stayed late on many occasions to better meet our busy schedule.

sawakenya

9 de may. de 2011

I purchased a 2011 RX350. The salesman was good, and we left satisfied. The service at Ira Lexus, however, leaves much to be desired. The entire service team is unpolished, unprofessional, sloppy and unfriendly. My service manager didn't even bother to introduce himself to me; no one could find my car after the after market options were installed; I returned for an oil change and couldn't believe how the salespeople talk in front of customers waiting for their vehicles. Communication amongst the service team appears to be completely disorganized. I definitely expect a level of service commensurate with the vehicle, and this is not the case. Come on, Ira. A fish rots from the head down. Get it together.

dlunny

4 de may. de 2011

My Wife and I were interested in purchasing a new Lexus. Our initial contact was on the Internet. Mr Nic Mastrangeo from Ira Lexus responded promptly with an email and a phone call. A price quote was given both verbally and with a hard copy in an email. The quote from Ira was a far better price than we received from four other dealerships. We set up an appointment to see the car the following day. When we entered the show room we were introduced to Mr. Kaboub and Mr. Kaplan. The atmosphere was very professional and friendly. Mr. Kaplan showed us the vehicle that we were interested in. He showed all the features from one end to the other and under the hood as well. Then he explained the and warranty. We purchased the car. We are happy to recommend Ira Lexus to anyone who is interested in buying a vehicle.

rajeev.mohan

27 de abr. de 2011

I was looking for an used 2008 Lexus ES350, visited all Lexus dealers in Mass except Ira though Ira was the closest to my place :-). Finally, made a visit to the dealer and got a very friendly and nice reception there. Steve was assigned to show me the car I was interested in and he explained all features of the car. He took me for a test drive, I was impressed with the car as well as the dealer. And to make it better, they gave the car for the price I wanted :-). Steve also ensured that all the papers are in place for registration and he even delivered the car to my home. All in all, a very nice and hassle free car shopping experience for me. Definitely recommend if you are interested in Lexus cars..

marynapetrenko

27 de abr. de 2011

AWESOME! Thank you Ben! Thank you very much for your job! Really great experience. Even the air inside Ira Lexus is great. Very comfortable place, great people, awesome cars, best customer service ever. Would be happy to return back just to say hello...or for another Lexa!)))

Fred Aufiero

17 de abr. de 2011

I have been a Lexus owner for several years and have done business solely with Elliot Honig. My reason for continuing with this dealership is because of the excellent customer service I have been given by Mr. Honig. What I consider a true quality of Mr. Honig's is the way he listens to what my personal and financial needs are when acquiring a new vehicle. This is so refreshing and provides a friendly atmosphere with little or no pressure sales. Mr. Honig is an excellent representative of the Ira Lexus Dealership so much so I have referred my daughter who has acquired a Lexus from Mr. Honig. I have repeatedly referred and will continue to refer Mr. Honig to anyone interested in purchasing a Lexus.

Dbmcphee

11 de abr. de 2011

The entire process of buying a car was made effortless by Ben Torrance. He was extremely helpful and not what me and my wife expected from a higher end car salesperson. He walked us through the car and let us test drive it twice before we made our decision. He even as far as to help us with our two car seats for our test drive.

jdpmalone

11 de abr. de 2011

We went to many Lexus dealerships in both ME and NH and felt very pressured with the sales departments when searching for a pre-owned vehicle. In one circumstance, we actually had two sales consultants "argue" in front of us as to who would work with us. Our overall experience with Steven Tam was very positive in that he was not ovewhelming with facts and details but rather answered questions that were proposed to him. He would often validate our feelings instead of trying to change our minds which I found to be very respectful as a conumer. Steven had great product knowledge and was able to provide us with whatever information that we requested (ie: car facts, etc). We had visted other dealerships and were familar with all the "bells and whistles" of the Lexus and again, Steven did not try to sell us on these features but rather stepped back and let us dialogue about our needs. In regards to the selling price, Steven was respectful and took our initial offer that was significantly low, to his General Manager for acceptance or refusal. He actually did this three to four times before we agreed to a price. We rated the price as GOOD because it was a bit higher than what we had wanted to pay initially but Steven did compensate us with new floor mats, cargo mat and net for the back, and body work repair to a scratch on the vehicle. Because Steven was willing to add these extras, a deal was made and we have no regrets. Thanks to Steven, our car shopping experience was a positive one!

iast

4 de abr. de 2011

i got my 2nd lexus with eliott-he was not pushy or aggressive-but full of information and very helpful. he did not rush us in the purchase or in explaining the functions of the new car. he was very reliable and helpful, and helped us make a transaction that we were comfortable with. he was friendly, and had enough time for us whenever we needed it. the overall experience was not painful-as we have had in the past. i would highly recommend this dealership to anyone, and eliott hornig in particular. i will buy my third lexus from him!

TONI613

14 de mar. de 2011

I live in Chicago and no Lexus dealer in our area was able to locate the specific car with the color combination I wanted. Ira Lexus had a car available and even though they are located in Boston, MA both Elliot Honig and Tom Blanchette worked with us to ensure that we were within our budget along with securing financing and paperwork outside what would be needed for an in-state sale. We flew to Boston to pick up the car and to visit a part of the country we had never seen and were so pleasantly surprised with the ease of the transaction. All the paperwork was done beforehand so all we needed to do was sign a few things and then go over the car and its features and we were on our way. If there was any way to give them more than a 5 rating, I would. Excellent!Toni LaRoseChicago, IL

dbroderick3

14 de mar. de 2011

I decided to lease my latest vehicle from IRA Lexus. This is my third lease through IRA Lexus. I wanted to move from an ES350 to an RX. I continue to lease my vehicles through IRA for a number of reasons but most importantly because of the friendly and knowledgeable staff. I worked with Elliot Honig for my last lease in 2008 and went directly back to Mr. Honig because he is such a pleasure to work with. He provided me with all of my options and assisted me in getting into exactly the vehicle I wanted without sacrafice. I felt no pressure and took up a great deal of time over three days to ensure that I was making the right decision. Not once did I feel uncomfortable. Everyone from reception to service to sales to finance was extremely helpful and most importantly friendly. I did my research prior to coming in to discuss my next lease and found that Elliot and IRA are straight forward, no nonsense, which I very much appreciated. I did not feel that I was being cheated in any way. I highly recommend Mr. Honig and IRA Lexus. I have been a loyal customer for 6 years and am looking forward to the next three years and beyond.

tdbailey

12 de mar. de 2011

I've worked with a number of the New England auto dealerships over the years including Mazada, BMW, Accura, and Nissan. By far Ira Lexus is the best dealership in NE. Everyone on staff is courteous, accommodating, and professional. This is my third Lexus from Ira. Best experience I've had buying a car in NE.

DTHOMAS76

21 de feb. de 2011

I WAS EXTREMELY SATISFIED WITH MY OVERALL EXPERIENCE AT IRA LEXUS... MY HUSBAND AND I WENT IN TO JUST LOOK AT THE LEXUS RX350. WE DON'T LIKE PUSHY SALESMEN AND HAGGLING BACK AND FORTH WITH THEIR MANAGER. WE TOLD TERRY WHAT WE WERE LOOKING FOR AND HE NOT ONLY GOT ME INTO THE EXACT CAR THAT I WANTED BUT WE WERE EVEN VERY HAPPY WITH OUR MONTHLY PAYMENTS. THEY PURCHASED MY BMW X5 FROM US AND MADE A GREAT DEAL WITH US! VERY PAINLESS... I WOULD RECOMMEND IRA LEXUS TO ANYONE OF MY FRIENDS AND FAMILY.. AS A MATTER OF FACT I ALREADY DID!!!DANIELLE T.

dpaula57

21 de feb. de 2011

Rick did a great job with explaining the cars features and options that were available. He was easy to talk to and came up with some creative ways to give us a great price. This is the second Lexus we have bought from IRA and will be back again to buy my next Lexus

LexusMass

18 de feb. de 2011

This is the third time I have done business with IRA Lexus, and will not be the last time. The combination of a great product and a no hassle approach make the car buying experience as smooth as possible. Rick Kizner listened to my needs, and was able to get me into a great car, at a great price. Thank you!

RASIMS

9 de feb. de 2011

FROM THE MOMENT I ENTERED THIS DEALERSHIP THEY TOOK CARE OF ME IN EVERY ASPECT I CAN THINK OF, I AM NOW THE PROUD OWNER OF A PRE-OWNED LEXUS SC430 AND I AM GLAD I CHOSE THE IRA MOTOR GROUP AS MY FIRST AND LAST CHOICE IN BUYING THIS VEHICLE. SO I WOULD RECCOMEND THIS DEALERSHIP TO ALL MY FRIENDS AND FAMILY MEMBERS.

orkay

29 de nov. de 2010

The deal was made over the phone. so no, haggling! Elliot was exceptional! he was very helpful and even arranged for a ride to pick me up from Salem train station. The finance person (Jose) was trying to push to sell the additional features (such as extended warranty, scratch protection etc). otherwise, i had an exceptional experience dealing with Ira Lexus. I will go back to Elliott for my next car!

MarcD

15 de nov. de 2010

I usually do not write reviews but I felt that I had to after the exceptional service that I received from Teresa Mullen at Ira Lexus.(back in September) I was in the middle of one of the worst days that I had ever had and the last thing I was looking forward to was bringing my Lexus GS in for service. As soon as I walked in the door I was met by Teresa and she could tell that I was having a bad day. She quickly brightened my outlook with her friendly greeting and things only got better from there. The only thing more impressive than her overall attitude was her outstanding knowledge of your product. I will admit that I consider myself a bit of an old-timer and was apprehensive about having a woman talk to me about servicing my car. Not only did Miss. Mullen answer every question that I had she got me on my way in a much shorter time than I expected. I was so impressed with her that I convinced two of my friends to buy from Ira Lexus. In this day and age of so many choices once I delt with Teresa Mullen the choice was simple. I will not bring my Lexus ANYWHERE else!!!!!! She is a true asset to Ira.

Eddiec

8 de oct. de 2010

Teresa Mullen is a very, very, very poor representation of the quality and excellence that I believe your dealership prides itself on. I have never had such an unpleasant experience getting my car serviced as I did in dealing with Teresa Mullen. She has the most unprofessional attitude I have ever dealt with at Ira. She was very sarcastic about answering questions and even quick tempered and impatient with some of my concerns about the work being done, I felt like I was getting royally ripped off and I have never experienced this treatment at anytime by any other employee, not my salesman, finance manager all top notch. I have been a customer for several years and I believe she is fairly new so in the future I will avoid her and insist on dealing with a more pleasant, knowledgeable employee. In speaking with friends who also patronize Ira Lexus I have heard the same concerns. Maybe a word from the management on how to treat a paying customer may be helpful. I will give your service department another try, but steer clear of Teresa. If all else fails I will be using Herb Chambers.

Bjdeleo333

12 de sep. de 2010

Was at the beginning of my car search and was interested in a few different Lexus models. I told the sales team the models I was interested in and it was like they did not hear me. I was asked the same questions over and over. I explained to them that there was no way I was going to make a deal right there at the dealership. They also disregarded this information and proceeded to make fools out of themselves. The manager came in to "close the deal" and started to be-little me after I explained that I did not come there that day to make a deal (my first and only time visiting). These were the type of car salesmen I was hoping to avoid throughout my buying. If you want to hear cheesy, aggressive lines and talk to robots, then have fun with your sales experience at Ira Danverse. They do have some decent prices, but so does their competition. If you want normal sales guys I'd recommend Lexus of Watertown.

chaiwala

22 de jun. de 2010

I was in the market to get a 2010 Lexus GS 350 after I was having issues with my 2009 Acura TL. I visited their website to get a guage on what my rather new TL with only 5000 miles that I paid $40,000 for new would fetch. When I clicked their trade-in value evaluator I was taken to NADA's website and rather surprised they gave me a value of $33,500 as a trade-in. Fair right? Well I talked to Danny the sales manager today and he tells me that the auction price evaluator they have spits out $27,000 for my TL. This is a 2009 Acura TL with All Wheel Drive and technology package that has a MSRP of $43,000. To me this is deception. Why put up a trade-in evaluator on the web site when in "reality" they use an auction evaluator at the dealership!! How do they offer $27,000 as a trade-in for a car which is one year old and only has 5,000 miles, yes five thousand miles!! I was disgusted and will never do business with this dealership EVER. Emptor Caveat!

TeddyTails

18 de abr. de 2010

I have leased several cars from Elliot Honig at IRA Lexus. He is the most honest and knowledgable sales man I have ever dealt with. He knows I tend to get new car fever (often) and is always willing to work with me and accomodate my many requests (I am VERY picky). He knows my color and option choices and always makes sure the car I want is available. If not, he goes the extra mile to find the car I am looking for. I highly recommend Elliot. My family and I always purchase our cars from him and IRA Lexus. I wouldn't work with anyone else.

Pam Hogan

14 de abr. de 2010

We recently purchased our fifth Lexus from IRA Lexus and this was our fourth RX. Both my husband and I are currently driving a RX. This is also the fourth time that Eliot Honig was our salesman. I couldn't have asked for a better person to help with this purchase. Eliot just knows what we are looking for, sometimes before we know. Next time we purchase a new car we will be going back to IRA. I highly recommend IRA and have sent family members there when they wanted to purchase a Lexus.

louismd

7 de mar. de 2010

THis was one of many visits to car dealerships in the last weeks. I most say that the atmosphere and tone were quite different. Elliot was great, informed courteous professional. Indeed he represented what he called the Lexus philosophy of elegance and class. Not only did he sell a car but he also sold the lexus experience of buying a car.As usual we had to deal with the sales manager (his last name escapes me) to narrow down the price. Eventually we got close enough,,,a bit higher than other dealers but with a sense of respect and class that made you willing to spend a little more and not deal with the aggressive and disrespectful attitude at other dealerships. I must say that given the fact that Ira is quite far from my place of work or residence they understood that they most likely would not get any of the service business but they still continued to work hard to earn my business. I am glad to have met Elliot and his coworkers and if I need to purchase a Lexus again in the future I will return to this excellent dealershipThanks IRA, Elliot and all the other great Staff

peanutgirl

3 de feb. de 2010

I rarely take the time to go on-line to write reviews, and never thought I would do so for a car purchase. But my experience with my salesman, John Ponce, was so far beyond my expectations that I just had to share it with those out there who, like myself, dread car shopping. John was honest, friendly, professional and caring from beginning to end. He did everything he could possibly do to make sure my experience was not a stressful one. The fact that I walked out with a gorgeous Lexus Rx at a very fair price was the icing on the cake. The manager was superb as well. As a woman, I was also very impressed with John's care to not talk down to me. He answered my questions and made the buying experience fun! I would not hesitate to purchase from Ira Lexus again, and would absolutely go straight to John Ponce and would absolutely refer him to my friends and family.

daniel25

30 de ene. de 2010

We recently leased a Lexus RX350 from Elliot at Ira. I have to say Elliot was WONDERFUL, HELPFUL,RESPECTFUL and so VERY KIND. Elliot was nothing but HONEST with us, there was not one question that he couldn't answer. The color we wanted was gone, but he showed a color he knew we would like just as much, but never thought of it. Sure enough when the truck arrived...we loved it!Elliot was such a GEM to us, never once was he pushy, he kept our best interest as his top priority and made the whole process comfortable and easy. We will definatley refer family and friends to him and look forward to doing repeat business with him. Irs Lexus is very LUCKY to have Elliot Honig on their staff! Thank You Elliot for everything! Dan and Michelle Conde

lexus35010

28 de ene. de 2010

This is our second Lexus purchase; the first was from this dealership so at first it made sense to go back.We (husband and wife) elderly always do our research before such a purchase. We knew exactly what we wanted in a car and new what it should cost as well as the current finance rates and costs.After a brief meeting we where quoted on a new Lexus RX 350 -10 was a ridicules high price and we had to sign right now today to get this offerKnowing where this price should fall we said no, at this point the PRESSURE started. He (rick the salesman) came back with his new manager, and long story on how great he is and we given another price for a different car.Before we knew it we where literately forced into test-driving a car we did want, wrong color, wrong options wrong everything. They did this to get us out of the building for a bit so they good get together while we where gone and attack us when we got back... yes attack us.When we got back we again said NO, never ever giving thought to go to another Lexus dealer. We would have settled for the new Cadillac crossover which we already had pricing on (so much lower in price then their offers.They did come down in price and place us where we wanted to be, but not in the color we wanted.We both felt like we had enough of this high pressure and high cost. When leaving I gave instructions to only email me if anything changed, this was on a Saturday. Over a two-day period this salesman Rick called our home and cell 18 times. Each call he became angrier that we did not by his car, the one that he picked. On Monday his disturbing behavior troubled us and this forced us to anther Lexus dealer. IRA did lower there price to a more reasonable figure but the damage was done.On Tuesday while at another Lexus dealer and talking to a staff member and salesman we documented 9 more calls to our phone, if I did not pick-up he (Rick) would call right back, if I did not pick-up he would call right back and finally leave a forceful voice message.A total of 27 calls where made to our phones in a 4 day time frame. This is all documented and witnessed by others. For my wife and I at my age we see this as a severe form of harassment. Finally on Wednesday he called again telling us he has one car left for us, can you imagine a big dealership like that having only one car.At this point he was told we have purchased the RX 350 we wanted at another dealership. He got very angry and had nothing but criticism for our choice. I (we) am in the position to purchase a new vehicle every two or three years, all luxury models. This abuse from IRA and their tag team of robots will be remembered as criminals and shared to all we know. Remember we did go there to buy, moving from a 2008 Lexus RX 350 to a 2010 Lexus RX 350. My wife who works for a law firm is putting together a complaint of harassment in will file this the begging of next week. One complaint against the dealer and another complaint against the salesman. This should help in making sure they treat all ages equally Stay away from IRA Lexus in Danvers. If not, at least find another dealer and compare people, environment, number of cars and the company, even if you have to travel an hour away.As for the purchase from another dealer, it was perfect. The wife got what she wanted and a few extra options at a better price. Not only that but we where made to feel comfortable and NO ONE sold us anything. They just provided us with what we wanted at a fair price and treated us like family. I don't believe it is fair to mentioned who we went with but you can look for other dealers to find other posts.

ncaron

9 de jul. de 2009

Buying a Lexus is something I have been wanting for a long time. When I walked into IRA Lexus in Danvers, Danny told me I would be leaving with a Lexus. He introduced me to Ted Poulos and from there we worked out a great deal. They made it so easy and I am now in my new SUV. They lacked the pushiness of a car salesman and worked with me until I felt comfortable signing on the dotted line. I will recommend this dealership to anyone looking for a Lexus.

alikat09

1 de jul. de 2009

I have always wanted a Lexus and because of the exceptional service I recieved at Ira Lexus, I now am a proud Lexus owner. I was treated with the upmost respect and courtesy by all the men I worked with at Ira Lexus in Danvers. I never felt rushed or pressured by them but felt like they tried to get to know me, seeing what I really wanted. After meeting with Bert Rivas then Danny Kaboub on my first day there, I decided to wait on the used Lexus. However, I was so impressed with them I went back a week later and was welcomed by a smiling Danny Kaboub who sold me a brand new IS 250. Not only did I get a great deal but I made some friends in the process! I've never been happier owning a car and feel confident my experience in the future with them will be a pleasure. Thank you Ira Lexus!-Ali

petergoffin

1 de abr. de 2009

We got a great price that they encouraged us to call any other Lexus dealer in the country to see if they would sell a car to us for less. Others did not come close to the IRA price. The sales team was very friendly with no pressure. The car was at their other franchise abd they will deliver the car to us here in Maine on Thursday.

Jillmyra

15 de mar. de 2009

It was time to lease a new car. I first went to my previous dealer, Lexus of Watertown, but after they rescinded on their original offer to me, I decided it was time to look elsewhere. Despite the fact that Danvers is significantly further from my home, I drove to IRA Lexus in Danvers and couldn't believe the difference in the level of professionalism! Not only were the people at Danvers friendly, extrememly knowledgeable about the product and straight shooters, they gave me an excellent deal, because they felt so badly about my experience at the Watert own dealership and wanted me to have an excellent Lexus experience. As a business owner, I totally appreciated how they handled the total experience.

Dr Vautrot

9 de mar. de 2009

The reason for this review is to offer an appraisal of my recent experience with their team members for the purchase of a 2009 Lexus GX 470. Firstly, I had just left Herb Chambers Lexus in Sharon where I spent 3 hours of back-and-forth dealing between the salesman and invisible higher-ups that would not come-out to directly speak with me or even introduce themselves. So, that encounter was still fresh. Upon arrival at Ira Lexus of Danvers, however, I met everyone involved...no hidden managers. Moreover, they were fast: they got an immediate appraisal on my Toyota trade-in, and it was higher than Herb Chambers Lexus which low-balled me $3,000 below the official Kelley Blue Book value for my RAV-4. My sales consultant Mr. Ponce did not run back and forth--he was fair, and I appreciated that...no low-balling for this customer.The sales manager, Mike Akroyd, was equally FAIR, HONEST, PROFESSIONAL & FRIENDLY as Mr. Ponce! He would visit us every 10 minutes with a broad smile and ask me, "Is everything going o.k...do you have any additional questions, Dr. Vautrot?" After I agreed to purchase the GX 470, I met with their financial manager, Steve Frisone, who is a super guy, as well. I felt so lucky to have 3 professional and friendly staff encounters in a row! He did not haggle me or twist my arm for extended warranties or other types of plans that I was not interested in adding on to the standard, excellent coverage that comes with a Lexus. Each time that I politely declined, he did not question it or try again with any type of fancy, over-your-head financial talk. So, this process, too, was quick and efficient!In addition, their original price was very, very competitive: not only did they give it to me in writing (which Herb Chambers did not), they stuck to it. So, when I arrived, there were no remarks like "Oh, by the way, I forgot that such-and-such was installed, so that will cost you extra..." Nope. Ira Lexus of Danvers: they stick by their word. No funny business. No hassle. No haggle. And very time efficient. I am a physician & time is limited with my two practices. They respected that.I feel that they appreciate & respect their customers' needs quite nicely. I also had an opportunity to observe other customers walking around in their showroom: all seemed that they were also having a pleasant, rather than stressful, buying experience.Ira Lexus of Danvers is a dealership that I would personally recommend to my friends and colleagues. I reside in Taunton, MA, which is FAR from the Lexus dealership in Danvers (60 miles, 1.5 hour drive); BUT, I am willing to make that voyage when necessary just because of the type of staff (FAIR, HONEST, PROFESSIONAL & FRIENDLY) and the atmosphere (PLEASANT, RELAXED).Victor J. Vautrot, M.D.Harvard School of Medicine

Pam Hogan

28 de feb. de 2009

I have just purchased my third Lexus RX from Ira Lexus and Elliot has been my salesman for all of these purchases. He is honest, upfront with all his information and a pleasure to work with. I continue to return to IRA because of the great service, both in the sales department and the car service area. Your car is always ready when they say it will be. IRA also has a wonderful loaner service so I never have to wait for my car while it is in for service.

syejoon

14 de ene. de 2009

This was about a smooth purchase process I have experienced in the 5 new vehicles I have purchased in my lifetime. I communicated with Blanca initially through email. She quoted a price to me immediately without any hassle of telling me I need to come in first. The quote was very competitive. When I asked what the total walk out cost including tax and licensing she again gave me an immediate answer. I did this with several other dealerships and I did visit 3 of them. This was the only dealer when I arrived did not change the number from what was quoted. Actually, it turned out to be 1 dollar more then originally quoted which I was okay with. I know with perhaps some dealing I may have saved a little with them or elsewhere but the price was below what I had budgeted for myself and their responses to all my requests were immediate which I cannot say of other dealerships who I found to be more vague and quite frankly, less honest. Mike Ackroyd was extremely friendly and more then willing to provide optimum customer service along with John Ponce who stayed true to the course of what had been discussed prior to my arrival.

ScottTimulty

14 de ene. de 2009

I spoke with Todd Irving over the phone to get some particulars on the vehicle my wife was looking to purchase, an IS 250AWD. Todd was professional and provided the information on a timely basis. Todd was not pushy at all. Todd was great!!!! When my wife and I got to the dealership, the car that Todd and I had discussed was waiting for my wife, right in front. By the way, when we got there, it was in the middle of a snow storm. The numbers that Todd and I had discussed over the phone, were the final numbers. There were no hidden fees at all..Everything was as Todd said it would be. My wife wanted to test drive the vehicle and Elliot Honig had taken both my wife and I on a test drive. Elliot was thoroughly knowledgable about this vehicle and he could not have been any nicer. I have purchased many cars in the past and I can honestly say, this was the BEST experience I have ever had regarding the purchase of a new vehicle. When my wife went up to pick up her new car, Todd & Elliot had pulled her new car into the showroom so they could go through a final walk through with her before she drove off. They were great.Todd & Elliot deserve a great deal of credit for a job WELL DONE!!!Both Todd & Elliot made this car purchase something both Betsy and I will never forget.Great job Todd & Elliot!!!! I would recommend you to anyone.

Amy F

12 de dic. de 2008

This was my first car lease experience. I had looked around at other car dealerships such as BMW, Acura and other Lexus dealerships. Bobby Memmolo and Arthur Kaplan provided me with all the information I needed to make my final decision. The pressure-free and informative visit to their dealership made it an easy one - IRA Lexus was the way to go! I have never looked back! I am already looking forward to my next shopping experience! I will continue to recommend Bobby, Arthur and IRA Lexus to all my friends and family!

Nowland

2 de dic. de 2008

Arthur Kaplan provided outstanding service to me in helping me select the right Lexus for my lease last week. I have dealt with Arthur for several years and several new Lexus automobiles. In every instance, he has been friendly, professional and highly ethical. The reason that I return to Ira Lexus for new automobiles is directly related to the strong relationship that I have with Arthur.

Joseph T

20 de nov. de 2008

I test drove an ES and loved it but I was very nervous making the final decision on what make car I wanted to buy. I looked around at other car dealers,specifically Acura and Honda.But I decided to go back to Ira Lexus before I went back a second time to any one else.Back at Ira, Hans and Stephen helped me through my decision with a no pressure, gentle, courteous approach. Then sales manager Danny Kaboub gave me a great price on a 2009 ES. There was no need on my part to make a counter-offer. He put me in my dream car. And I've been happy ever since. I love my car and I have no regrets or second thoughts about buying it. Nor do I have any regrets or second thoughts about buying my car at Ira Lexus in Danvers. Now I'm part of the Ira Lexus family and I would recommend a Lexus to all my friends and family and I would send them to Ira.Thank you guys. You are all "Truly Outstanding".

peterbraddock

7 de nov. de 2008

It has been a long time since I purchased a new car and was pleasantly surprised at the energetic and friendly welcome I received at Ira Lexus in Danvers. I was given prompt, courteous attention and informative answers to my questions. What I really liked was a lack of sales pressure. When I indicated, at my first visit, that I wasn't ready to make a deal yet, that was the end of the discussion on that point. Cleiton Silva, my sales consultant, was respectful of the process going forward on my terms, and was always accessible by phone or email to answer questions or forward me requested materials. He was a pleasure to deal with. When, in the flurry of the sale, I forgot to include a cargo mat in the final configuration, he worked his "magic", several days later, to give me a well-below dealer cost for it.Dan Kaboub was equally polite and welcoming. He quoted me prices on two cars, very good prices, and without any follow-up pressure to buy. When I became convinced of the car I wanted, the deal was made very quickly and was more than fair. As can happen, I had a concern about an item price after the deal had been drawn up. Dan did not hesitate to rip it up and draw up a new agreement. His words were: "We want you to be happy with this deal, because we value adding you as our customer". They no doubt have the big picture in mind.All in all, my experience was first-rate.

Paul Newman

5 de nov. de 2008

I retired from my corporation 7/1/08 with the desire to buy a new Lexus ES350. After shopping many Lexus dealerships, I settled on Ira Lexus of Danvers for a number of reasons. First, it was the salesman I dealt with. Arthur Kaplan is a true professional who knows his business and LISTENS to what the customer wants and needs. Second, it was the business environment I was exposed to from sales to service, pleasant and cooperative. Finally the price was extremely competitive for what I wanted in the car. I would highly recommend this dealership and Arthur Kaplan as a representative of the dealership to purchase a new Lexus.

waqas123

3 de nov. de 2008

well first i have to say that before going to this dealer i went to two other dealerships. i went to watertown and herb brefore going to IRA. well this all started over the phone with Kevin McDonald, i talked to him for 2 day before going in the dealership. i told him everything that happen at lexus of watertown (worst place to go) and then i told him what i was looking for in a car and how much i was looking to pay for. he told me that what i said was very reasonable and it sounded do able. so i ended up going in a they told me the Kevin McDonald wasnt a sales person, and Stephanie Hoven could help. i was a little bummed but Stephanie Hoven was a great person to deal with, she didnt try to pressure us in buy anything else she asked us what we were looking for and i told her that ive already talked to Kevin, so she pulled up and the details that kevin left for a sales person. long story short, IRA lexus is the place to buy car and lexus of watertown is the worest because , IRA plays no trick and makes sure the costumer gets what he was looking for and they did that. we signed the papers that same day (11/2/05), and we were just thinking about going in a hopeing for a disappointment, but they proved me wrong. but i forget the manager was a great person to deal with .

john mullen

31 de oct. de 2008

I had a great experience at Ira lexus of Danvers. Brought my car in for repairs my mirrors were not working - they needed to order a new set of them.They called me when the new set was in gave me a loaner car to use for the day.( no time off from work) it was great. Came back later that day my car was ready (washed & cleaned). The service person that check my car in was very courtious.My experience at Iralexus (Danvers) from buying my car there along with service has been a very pleasant one. Thank you John Mullen

ab82884

28 de oct. de 2008

Car shopping is one of my least favorite things to do. Not many people like to. However at Ira Lexus of Danvers, they showed me that it's really not as bad as many people think - myself included. I was treated with the utmost respect and courtesy, and when I was with the employees, their focus was solely on me and how they could get me what I wanted. I had one employee go out of their way to check other areas to find the exterior and interior color that I liked. When I found that none of those were available, I had another employee actually bring other colored cars INTO the showroom so I could see different color schemes. He then continued to explain to me in depth how colors can really affect the look and feel of the car. I ended up with something I never thought I would see myself driving - a white exterior with a tan interior. I absolutely love it and wouldn't have chosen that if someone hadn't taken the time to work with me. In terms of price, I got one of the best deals around. The Finance Manager was willing to work with me and he did everything possible to get me just what I needed in my price range. Many times you think of Finance Managers pushing you to make a decision, but this man really did a wonderful job in letting me think everything through before making such a big commitment. He answered all of my questions very sincerely and his phrase was, "This is your decision. I just want you to be happy with your purchase." That made me feel really taken care of. The wonderful experience with Lexus didn't end when I picked up the car and drove off. I had someone call me to follow up on how I liked the car and to make sure I had made it home safely. To me, this says a lot about their customer service in that they stress the follow up piece of a sale, not just the actual deal. Overall, Ira Lexus of Danvers exceeded my expectations in customer service and I really don't think car buying is as bad as I once used to. I owe that to Ira Lexus of Danvers. Thank you!

clivefaz

18 de oct. de 2008

They CARE about the customer.From Sales to service they are outstanding.Management watches very closly and is always available for qustions.Service staff are excellent.I have been a satisfied customer since 1991.. I will continue to recommend this group.Managem,ent are involved with customers. Their prices are right and they are polite and concerned about my welfare.I continue to recommend this dealership.They are outstanding and care about me.I will always support IRA Lexus and you should try them..