Ronald

19 de oct. de 2016

good everything went well but this part is annoying. but you want 20 words to discribe the experance so this is it the waiting room could have been cleaner

Margaret

18 de oct. de 2016

As a woman seriously looking for a reliable car, I found Marvin D. go above and beyond to help me with my purchase. He took his time to explain and demonstrate the different vehicles I was interested in and this helped me make my final decision that fit my needs. He is definitely an asset to the Island Subaru team.

Robin/Nicole

11 de oct. de 2016

subaru is amazing! service is great! everyone is super freindly and very helpful. very knowledagble about each car and up to date on everyone!

Courtney

11 de oct. de 2016

The service was very efficient, quick and well-done. Everyone I dealt with was courteous and attentive. 20 words are too many.

Frank

10 de oct. de 2016

Very comfortable salesman not pushy & very knowledgable about the car, I was impressed with the staff & how helpful they were, much improvement from my last visit!

Marina

9 de oct. de 2016

BECAUSE GREG, LITTLE MIKE, BIG MIKE, ALEC, and the ENTIRE STAFF are TOP NOTCH TOP OF THE LINE GOOD FELLAS :)

Anthony

8 de oct. de 2016

Fast & friendly service. Also I was given a ride home while my car was being serviced and was offered offered a ride back.

Johnathan

6 de oct. de 2016

Great, everyone was very friendly. My advisor was a delight to deal with. The service was quick and delivered on the time that was promised.

Ali

5 de oct. de 2016

Joby and Danny were a great help and very nice, very attentive and didn't act like they were doing the customer a favor by helping them which is the experience i have had at most Subarus. This being the third time i went to get the STI and my final thanks to the great experience i had there.

Carlo

3 de oct. de 2016

The sales person was very helpful with explaining the cars features went through each part of the car including the engine and the starlink system

Islander

2 de oct. de 2016

We were looking to lease a new Subaru, Forester; and the dealers we had gone were not helpful at all. When we decided to go to Island Subaru in Staten Island, we met Mr. Daniel Sinnano who was a sales representative at the time. He was very courteous, professional, helpful and knowledgeable of the car we wanted. He took charge immediately and helped us to rectify the mistakes other sales people had made along the way. We recently learnt of his recent promotion. He is working tirelessly to satisfy and make the customers happy. All of the auto dealerships need staff like Daniel Sinnona.CONGRATULATIONS, DANNY, YOU DESERVE 5 STARS.Linnar Ortalan.

Lori

1 de oct. de 2016

Every person that I came in contact with , especially the sales person Joby Joseph, fully believed in the product and did the best job to make my experience one that I wont forget.

Peter

1 de oct. de 2016

Personnel polite, efficient and knowledgeable describes the service area to a T. Representatives do take the time to explain work required and completed.

Lillian

1 de oct. de 2016

George was such a great help. He was patient , caring and tuss . reliable . He went the extra mile tomakd sufdY. Refs were met .

Barbara/Vincent

30 de sep. de 2016

professional service conducted quickly and completely. All Personal at the service center were very help. Service was completed within the stated time frame and the waiting area was welcoming.

Carolyn

30 de sep. de 2016

Cecilia and the service techs that work there and wonderful. They are prompt - keep you informed and are very helpful in letting you know what you will need in the future

Steven

30 de sep. de 2016

I worked with Carlos and he was amazing. He made sure my car was fixed correctly and quickly. We had plans to go on a family vacation the next day and he made me feel assured our car would be ready to go and it was!!! Could not have been more pleased.

Andrei

30 de sep. de 2016

Every one is very nice & professional. The entire process from the scheduling on through to completion of service is very smooth and efficient. Plus they washed my car which was a very pleasant surprise.

Kathryn

27 de sep. de 2016

I HAVE DEALT WITH CECELIA THE ADVISOR ON BOTH OCCASIONS AND SHE IS AN ABSOLUTE PLEASURE. THE INTAKE PERSONNEL ARE ALSO POLITE AND FRIENDLY. THE CASHIER PERSONNEL NOT SO CUSTOMER FRIENDLY.

Geraldine Lawless

24 de sep. de 2016

I had the upmost amazing experience at this dealership. They even gave me a $100 referral gift card!! I love my Subaru!!

Kenneth

24 de sep. de 2016

Everyone was very polite, and I felt that all were concerned with making my experience positive. I was informed fully about my options, and the work was completed within the estimated time frame.

Keith

23 de sep. de 2016

all the folks were friendly courteous and knowledgeable. They were genuine and I didn't feel pressured to make a deal at all. Honestly the best experience I've had and this is my sixth Subaru that I've leased. Managers Daniel and John made sure I understood what to expect and definitely wanted me to be happy with the process and I was. Best of all was Mike who was my super sales person. He explained everything from soup to nuts and all he wanted was for me to get a good deal and be happy. And to top it off when the deal was made he showed me everything about the car. So knowledgeable and friendly! He's a keeper! And other people who worked there said hello and always had a smile. Just a great atmosphere to buy or lease a car or not and feel comfortable! Thank you all

Elleanore

19 de sep. de 2016

Friendly, helpful staff. Clean facility. The only drawback was waiting to complete finance paperwork. Also, parking lot is very small. Had to keep moving car.

Chris

19 de sep. de 2016

The easy to deal with salesman, John Espinoza, made the process go by smoothly from start to finish. I highly recommend Staten Island Subaru.

Lumy

18 de sep. de 2016

The service took less time than indicated. Cecilia was very friendly and helpful. The waiting area is clean and comfortable. The free coffe,water and bagels are well appreciated by the customers.

Jeffrey

18 de sep. de 2016

Everyone was very pleasant and professional. The experience was a very positive one. I would highly recommend them to a friend.

Anna

18 de sep. de 2016

Excellent experience with everyone I encountered, from Frank in intake, to Flo in service, the cashier, and Frankie and the other 2 guys who were responsible to move the cars. Super friendly, patient and helpful. This was my first time there. They answered all of my questions and helped me every step of the way. Worth every penny. I'm just sad I didn't catch everyone's name!

Camille

17 de sep. de 2016

The staff was friendly and knowledgeable. They took time to answer any questions I had. The work was done in a very reasonable time.

Edward

16 de sep. de 2016

Salesman, Anrhony was the reason I purchased my Subaru Forester here on Staten Island , also any difficulties I had were quickly and professionally resolved.

Gregory

15 de sep. de 2016

It was very smooth, no upselling, all the staff we interacted with were very professional and friendly. I was able to drive out in my purchase in just about 3 hours.

Daniel

14 de sep. de 2016

Anthony and the whole staff were very helpful with the whole process of my car buying experience. They explained everything with full detail and answered any questions asked

Kelly Kate Williams

13 de sep. de 2016

This will be my first review to anything ever! I'm only doing this because of Sam Chorny's supurb customer service. I went to hicksville subaru before I came to island subaru which my friend Ania recommened. The hicksville locations atmosphere was not as welcoming as island subaru amd the sales person there seems like he didnt want to sell me a car. So my friend ania told me about the guy (Sam) that sold her new 2016. She said he will help me and that he is very good. She wasn't lying. Sam was personable. He felt like a friend that wants you to drive away happy and not a saleman that will drain you just to sell a car. Sam is knowlegable and proactive. My island subaru car buying experience was very memorable because of Sam. Im also happy because i know my honda 03 that i trade in is in good hands. I will bring in more hikers in island subaru because of him. I will remember sam till the day I retire my subaru. Heck, i will remember sam forever. Thank you for your world class service and keep up the great spirit Sam!

Mohamed

12 de sep. de 2016

The Managers went over and out to make sure the deal went through! I had left due to waiting for so long for a number on my trade in and sure enough they called back to match another dealer to make the deal happen.

Pegasus 0301

11 de sep. de 2016

Purchasing or even leasing a car is an unique experience. Obtaining a Subaru was the last thing on my mind. I fact I didn't even want to visit the dealership! After visiting several dealerships on the island, i figured oh well I'm here so I might as well stop in and see what Subaru has to offer (since I was here anyway and their lights was still on and people were still inside). So I went in. My sales man name is Jody Joseph an amazing guy. I mean this guy has so much patience. I am sure that I plucked and tried every nerve. He never flinched, sigh, or say lady won't you come back on Monday, like the other dealerships salesman said. What I liked the most about this dealership is that my sales man never stop trying to find the right vehicle for me--that includes the price that I wanted. Even at 10:00 pm after I went through every car in the facility--new, used. Jody never displayed fatigued or gave up. He acted as if I had just walked through the door-- 2 hours later at 10:00 pm on a Saturday night. Who does that? Jody is a True, professional salesman and he is on his "A" game. I am 100% satisfied with the service, my newly acquired vehicle, and the price, (and the safety facts about Subarus). The Subarus are vehicles worth taking a look at before you make a decision to go with another auto manufacturer. Island Subaru is the dealership I highly recommend you visit. All the sale people are great and very warm/ friendly. One last experience I want to mention- a young couple were sitting the showroom-the wife about 30 and the husband about 35 years old. They are getting the outback 2017. I have the outback 2016. The husband asked me, did you expect to get a Subaru when you walked in here? I answered no they both said laughing neither did we. We all laughed together and shared our Subaru expeience and vehicle style safety features and the great prices / values. If this review is too long then you have my permission to edit accordingly

Robert

11 de sep. de 2016

Our experience at island Subaru was great; from the minute we pulled into the parking lot someone was there to help right away. All the salespeople were very friendly and always asking if we needed anything. Special thank you to Dennis who was very informative and wanted to make sure we got the best deal to fit our needs. He made sure we were comfortable with our decision and he was consistent with following up to make sure we were happy with everything!

Sean

11 de sep. de 2016

Our salesperson Sal, and the financier Mike were nothing but professionals and gentlemen. They made the process as quick and as enjoyable as the car I drove away in.

Pavel

10 de sep. de 2016

I recently purchased Forester 2017 and it was the most pleasant car buying experience that I have ever had. Sal Mazelalla is the best sales person. He is very professional and friendly. Sal was super easy to work with no pressure, which I really appreciated. After I got the car, he went with me over every detail about the car. My special thanks to Daniel (sales manager). I will highly recommend this dealership.

pmoloc

9 de sep. de 2016

I recently purchased Forester 2017 and it was the most pleasant car buying experience that I have ever had. Sal is the best sales person. He is very professional and friendly. Sal was super easy to work with no pressure, which I really appreciated. After I got the car, he went with me over every detail about the car. My special thanks to Daniel (sales manager). I will highly recommend this dealership.

Frank

5 de sep. de 2016

Alec was our sales rep. Along with Mike (Fin Manager), they did everything possible to get me the car I wanted. If you love your number, no worries, Mike will answer all your questions.

Sheena

4 de sep. de 2016

John was great! I really wanted a Subaru and I left with a Subaru. They worked with me and my budget!

Anthony

3 de sep. de 2016

We weren't rushed into a decision. Also you worked on the price with us. We test drove the Forester several times before we made a decision. Then you worked in finding exactly what we wanted.

Bohuslan

2 de sep. de 2016

Friendly staff and place. And also a good deal we got. Our rep Sam Chyorny was very helpfull. Explained everything we need to know about car.

Steven

31 de ago. de 2016

MY SALES MAN WAS VERY NICE & INFORMATIVE,THE TEST DRIVE HE TOOK ME & MY WIFE IS WHAT MADE US BUY THE SUBARU.EVEN AFTER HE SOLD US THE CAR HE WENT OVER EVERY FICTURE OF THE CAR & EVEN HELPED ME SET UP MY PHONE TO LINK WITH THE SUBARU.

Celia

31 de ago. de 2016

The very knowledgeable sales agent, Michael who also made us feel at ease with the purchase. We didn't experience any sort of hard sell tactics. The staff was very courteous and Michael was friendly toward us.

Mary

29 de ago. de 2016

The friendliness of the people, the way my service manager paid attention to my concerns about the car, the ease of making the appointment and the shuttle service made what I was dreading turn into a great experience.

Maryann

28 de ago. de 2016

Cecilia- Cecilia- Cecelia!!a positive experience made possible by the best representative EVER(did not like the 2 TVs on different channels in waiting room)

Jeanne

27 de ago. de 2016

Salesperson, Dennis, was very polite, knowledgeable and thorough.Car was in inventory. Quick transaction.Financial process was smooth, John was very helpful.

Gary

27 de ago. de 2016

Prompt, courteous and clean facility. The time the said the car would be was the time I picked it up.

John

27 de ago. de 2016

It was evident that everyone working wanted to please the customer... This was my first visit and was very pleased to see this.

gogiants

23 de ago. de 2016

We cannot thank Daniel and his team enough! It was truly the best car experience ever. They were terrific - friendly, efficient and knowledgeable! Thank you - loved it and the car!!!Tom, Julie & Samantha

JD

6 de ago. de 2016

Excellent service. Low hassle experience. Dennis was extremely knowledgeable sales regarding the subaru outback and the buying process.

Jason B

20 de jul. de 2016

From buying to the service department, I'm very impressed with this dealership! Had a warranty issue and they fixed the issue right away! Thank you!

Ron

18 de jul. de 2016

I live in Brooklyn and these guys gave me the best deal and they had the car in stock! No waiting! I also took my car here for service because I have family in the Island. I would highly recommend to cross the bridge to buy your next Subaru here!

E Han

18 de jul. de 2016

I bought my car at Island Subaru and just got my first service on my car. These guys are the best!

Terry C

18 de jul. de 2016

My 2015 Sti has a few performance upgrades and I was afraid to take it to the dealership to check my engine light because they might charge me an arm and a leg. They looked at it and we're very honest with their opinions. It was a simple fix and I'm glad I took it to them. Thank you!

James M

11 de jul. de 2016

Been taking my Subaru Legacy for years and highly recommend them!

vmikos

7 de jul. de 2016

Joby Joseph made us very comfortable...he listened to our needs and took care of everything with a smile...he was fantastic...he made our experience enjoyable....the whole staff were helpful

Papahembk

6 de jul. de 2016

Please go see Sal. He is exactly the type of person you want to meet at a car dealership. He was friendly, professional and knew his product well. Thank you Sal!

Subaruconvert

6 de jul. de 2016

I leased my first vehicle at Island subaru this week and had a great experience with Sal Mazella and the rest of the team! I hadn't known how important it would be to have someone who you feel is knowledgeable and on your side when making as big a commitment as big as a car purchase, and the team went above and beyond. I know that ultimately they were just trying to finish a deal, but their hard work and care is much appreciated. I also got a great deal!!!!

RichN

5 de jul. de 2016

The entire team at Island Subaru made this experience easy and worthwhile. Dan and his team were pleasant and never pressured me. When I finally decided on the best car for my needs, he made the process seamless, including trading in my current vehicle. I'll be back again without a doubt!RichN

Deborah Gifford

28 de jun. de 2016

On May 24, 2016, I went to Island Subaru to see a 2013 Subaru Forester advertised on their website for $18,900, certified used. After I agreed to buy the car, I was told there was a certified used fee over and above the price of the car. So I paid $20,775 for the car. Island Subaru said they had to drive it 50 miles before they could inspect it. So it was delivered to my house the next day. When it arrived the next day, it had one key. I was entitled to 2 keys for certified used. Not knowing I was entitled to 2 keys, I paid to have a second key made at the Subaru dealer in Bay Ridge which is much closer to me . Island Subaru will not reimburse me for the second key. A few days after we got the car, we realized the bracket that holds the battery in place was cracked and the battery was rattling around. The USB port also wasn't working, which I specifically asked about before agreeing to buy the car. Last week, the brake light started to come on so I took it back to Bay Ridge Subaru and was told there was no oil or brake fluid in the car. An open recall had also not been performed before the car was sold to me. I specifically paid the extra money for a certified used car so I would not have these problems. This dealer has shady business practices! A certified used car should not have been sold with no oil or brake fluid! I was not given what I paid for! Is this the reputation you want for Subaru? In just over a month, I have been back to service 3 times. When I tried to call Island Subaru about this issue, the phone just rang and rang. I called on different times and different days, during their posted business hours. On one occasion, I got a person who took a message and said "I'll check into this and call back tomorrow, I never heard from her again. Two other times, they transferred me to my salesman, and the phone just rang and rang. I was never able to get a manager on the phone. I finally asked the Island Subaru online chat window for the manager's number. They said they didn't have the number, and asked for my number. I gave it. The manager never called me, but I got texts and emails trying to sell me a car! I finally got Greg Kemp on the phone. He has been no help at all. He did not seem to care at all that I was not given what I was promised and what I paid for. I am extremely disappointed in my experience with Island Subaru. I have spent needless hours taking care of problems that I should never have had. This dealer is disreputable.

Lance

23 de jun. de 2016

Great group of people here! I've always gotten my car serviced here and will continue to do so! Thank you!

ElizaB

21 de jun. de 2016

Everyone we dealt with was friendly and helpful. We worked with John Espinoza to buy our new Crosstrek, and he was wonderful to work with--no pressure, accommodating, had all the info we needed. All in all, I would not hesitate to recommend Island Subaru. Excellent buying experience.

Douglass

20 de jun. de 2016

Took my Subaru for the first time here and all i can say is THANK YOU!!!

joseph damato

5 de jun. de 2016

Very good, No pressure, and was a pleasure to make a deal on my 2017 Subaru wrx I would recommend checking out island Subaru to any one looking to purchase a new or used Subaru in the tri-state area My salesman John Espinoza was very helpful and extremely knowlegable and worked very hard and very late to make a deal

Mikes16Forester

31 de may. de 2016

I bought my new Forester at Island. I had the pleasure of dealing with John Espinoza and the sales manger Greg Kemp. Take that old notion of a car salesman and throw it out the window. They couldn't do enough for me. They called, texted and even emailed me to make sure i was happy with my purchase. My Forester had to be ordered and they kept me posted every step of the way. When i picked up my vehicle John was off and Sam Chyorny filled in for him, so now i delt with three members of Island Subaru's staff and they were outstanding! I refer to those three as the dream team.

borat

31 de may. de 2016

I just got a 2016 forester xt from the guys at Island Subaru. This was one of the best experiences I've ever had with a car dealership. From start to finish they went out of their way to make sure i was happy with every aspect of the purchase. It was refreshing to have a car buying experience that made me feel like i was actually an appreciated customer, and to find a dealership that went above and beyond to find me exactly what i was looking for. They even called me a week after i got the car to make sure i was happy with everything. Thank you Island Subaru, my highest recommendation.

Jeanette Buss

28 de may. de 2016

I went to this dealership based on a Consumer Reports and Costco Member referral program. I stayed with this dealership to make the purchase because Dennis was pleasant , not pushy, calm, caring of my needs, and overall a pleasant, nice person who presented a fair, accurate price with no errors or repetitive price changes/increases throughout the process as other dealer I went to previously for a different vehicle. He conducted himself and the procedure in accordance with the outline I read on Consumer Reports, therefore I trusted him, and moved immediately to a purchase upon my first visit. I feel he really wanted me to have a car that met my needs and gave me a price within the Consumer Reports acceptable range, so within a week I went home with my car from our first visit. He also made sure I got the interior/exterior color I wanted, and didn't push something that was just there to move it out which made me trust him further (this procedure at another dealer made me just leave for the color is important to me for I buy a car every 13 to 19 years and want to like it). A true gentlemen got the job done painlessly, and diminished my initial anxiety and fear of the process. Bless you, Dennis!

georgann gilbert

24 de may. de 2016

From start to finish, my experience with this dealer was one of customer service and care. John Espinoza is a really great guy who likes what he does and does all he can to make the experience great.

honda cust no more

20 de may. de 2016

Having tested the legacy and forester at another dealer we went to island subaru in hopes of getting a deal closer to OUR budget then any other dealer could. We worked with sales person Mike Superti who made us extremely glad we walked in. Mike listened to our concerns and worked real hard to make us and our buget very happy. Mike was personable and professional. Thanks also go to the rest of the staff for helping us. The entire process was extremely simple, fast and painless. Thanks to Mike and the staff at Island Subaru. Definitely check these guys out.

Luke G

17 de may. de 2016

My wife was in need of a new car so we went to Island Subaru. Mike Superti was helping us out though the process and he couldn't be more helpful. the whole team at Island Subaru was very welcoming and pleasant. Car buying is a stressful process but i felt very comfortable with Mike, i could tell that he was doing everything he could to get us what we needed and even went above and beyond to make sure that we were happy with the car. i feel we got a very good deal on the Forester and a great price for my trade in. i would recommend island Subaru to all my friends looking to get a new car.

Marley'scar

16 de may. de 2016

They were honest and true to their word. They were up front and played no games . The finance dept. was a great experience .As for my salesperson John Espinoza I was his first Subaru and certified Pre-Owned ,successful Buyer

Silver1

13 de may. de 2016

The guys at Island Subaru were very pleasant. When we couldn't make a deal on the first car I saw (I was looking for certified pre-owned), they had another that met my specs. I got no pressure to lease a new car.Below does not allow me to give Dennis the 5 stars he deserves. He was terrific.

Coco No

10 de may. de 2016

I decided to reward myself for being a best mom for my dogs by getting for us the new wheels. I walked in to the dealership to see if i can trade in my 3 years old subaru and sure enough i walked out with the keys to my NEW SUBARU FORESTER. I got exactly what i asked for, nothing more nothing else, no pressure for stuff i felt i did not needed. Sal Mazella was helping me and and made the entire process as easy as possible. He had the knowledge of the car and was able answer all my questions. I am glad i got the car instead the flowers! :-)

Chendi Ni

10 de may. de 2016

I leased a 2016 Subaru Forester last Saturday. John is very helpful and patient during the process and I am very satisfied with the car. I waited for a while as the car is not in the parking lot but overall experience was good. I will definitely recommend Island Subaru to my friends.

Nicole Riches

9 de may. de 2016

I worked with Sam Chyorny and I was absolutely beyond pleased! Sam was attentive and absolutely did not pressure my into buying anything. He made me feel beyond comfortable and answered all my questions with immense knowledge.He worked with my payments and was able to help me afford a car I almost instantly fell in love with. He took the test drive with me, and made sure he focused all of his attention on me and my questions (in which there were plenty) and I never felt as if I was bothering him. I leased the car on the spot with him that day, despite not having intentions on it at first. I boast about how fantastic Sam was to anyone who asks me, and I'm hoping I can bring more people to see how fantastic he is!

Jboombo

4 de may. de 2016

I got the internet quote for the car I was interested in and set up a test drive; Dennis met me at the door and worked with me to get the car from the off-site location; he took the test drive with me; and worked out the details with the financing. I came home with the car the same day. Dennis was very nice and very helpful in explaining all the features with the car.

JPRose

2 de may. de 2016

We are long time Subaru buyers so we came in with our internet/Consumer reports quote knowing what car we were looking for, and overall had a very good experience. Our salesman was new at this dealership but was very good and answered every question, but was also smart enough to admit when we asked a question that he wasn't sure of the answer. There was no pressure, which I found a very pleasant surprise. The only negative in the whole thing was the wait time for a test drive, (the lot in back is VERY small and combines both dealer cars and parking), and initially getting a salesman, (it appeared that there were many more interested customers than salespeople to accommodate them). However, all in all, we were very happy with the experience.

klockwood

11 de abr. de 2016

We walked into the dealership, knowing exactly the car we wanted to purchase. Michael Ziperson was patient in answering our questions and letting us talk over our decision. We had a great experience with him, as he didn't pressure us into anything and kept the whole experience super comfortable.

Charlemagne2

2 de abr. de 2016

I was lucky to be greeted by a great salesperson. He wasn't trying to sell me a particular car but was just showing and following me as I go about inspecting each one in the showroom and in the yard. Telling me each car's features as well as answering my questions. The most important thing was there was no pressure to make a BUY that same day. Dennis was outstanding, patient and knowledgeable. A pleasant car buying experience. Thanks!

samollen

29 de mar. de 2016

I never thought that I would be driving my new car home today. They made everything so easy.They transferred the plates, contacted the insurance co. And set up the finance. I dealt with Dennis, Marcus, Sam and Michael. They were all very professional and courteous. I would highly recommend them.

causeousconsumer

11 de mar. de 2016

My salesperson Sam C. including Marcus S. and Anthony K. were courteous .informative and extremely helpful with the purchase of my Subaru Forester. I would highly recommend Island Subaru to my friends and family.

BillandDes

9 de mar. de 2016

. My husband and I went in to purchase Subaru Legacy from Sal Mazella, for my son today.. We had a great experience with other employees. They were very helpful and understanding. They worked out everything they could for me. I also met the new owner Mr. Rizzuto who was a very nice man.

S

6 de mar. de 2016

Danny helped me find a deal that fit my budget. I am finally driving away a brand new car! Very friendly professional help. I came in to look at a used Forester but am leasing a new one instead.

JpBajosKoB

5 de mar. de 2016

First time visiting the dealership there was a "problem". It was on me. The car that I really wanted is just "too much of a car" according to one of the bank that helps them finance the car. So, Luis Nieves, tried everything and even tried to get me another model. I told him, I really appreciate what they did to "work" things out, but I wanted that "CAR". He smiled, we shook hands and said our Goodbyes. unbeknownst to me, he was calling me from the home phone number that I gave him, unfortunately that day, I did not go straight home and I forgot to give him my Cellphone number. He called the house, Voicemail was in trouble... He followed up again the next day, My wife told me that Luis is calling me. I was at work, can't really use phone where I work. (I know, Right?) Good thing I took one of the business cards on his desk and texted him. To make this Story Short, the Next Day, I got all the things that I needed to get THE CAR. Drove to the dealership, got the odds and ins done. Oh before that, Luis actually got the car ready, cleaned and inspected. I got the car in 2 hours. Probably much faster if I had polished things up with my insurance policy beforehand. Luis Nieves is the Man! and Island Subaru is the place to go to if you want to get the car that you want! THEY WILL HELP YOU, just help them HELP YOU.

sgordon

3 de mar. de 2016

My salesman was Sam Chyorny and was an excellent person in helping me. I've been leasing Jeeps since 1995, and I've had a year round house up in the Adirondacks since 1995. I started looking for the 2016 Outback with the 3.6R, on my computer, and saw it was very good. ( A lot of snow in the winters up in the Adirondacks ). Sam was very helpful and explained to me about certain things, and I decided to try a Subbaru . I'm picking up my Subaru Outback 3.6R this afternoon. I'm looking to use the EyeSight.

JACKMLT1 From Long Island

2 de mar. de 2016

Late Friday afternoon Feb., 26, I spoke to Luis Nieves and inquired about a 2016 Subaru 2.5i Limited and whether it was available. He stated yes it is available and I wanted a price. I told him I was coming from Long Island and he said he would check. He gave me a very good price. I asked him about financing, license plates and insurance. To my amazement he said everything is done here and I can drive it home tomorrow after the paperwork is done We went over the price of the plates, etc. and what the down payment I will bring. I told him I will purchase the car. Luis said he will get the car pulled and have it for us in the morning. I had less than 20 minutes before my bank closed so I rushed over and got the Bank check. Then I informed Luis that I got the check and will see him Saturday morning. At about 0900 Luis called my house and I informed him we should be leaving within the hour. My wife, daughter and I arrived a few minutes before 1100 and pointed out the beaufiful Quartz Blue Pearl Limited outside. We sat down, asked if we wanted coffee or food and got acquainted. Then Luis suggested we go for a test drive in the new car. My wife and daughter went with Luis for the test drive. I hung around the showroom checking out the various cars in the showroom and meetand spoke to other customers. One customer asked me about the dealership and I gave him positive feedback and after his test drive he purchased a Venetian Red Crosstrek. Another customer asked me about the Forester and I gave him my opinion and mentioned that I was purchasing a Limited in Blue. Later another family asked me about the Forester that I purchased after it was all cleaned up and they remarked it was a beautiful color. I remarked that it drives very well and is very confortable. When Luis and my family returned, he started to get the paperwork for the insurance and the paperwork for the license plates and registration and of course the sale of the Forester itself showning us the deep discount that he told me on the phone. No gimmicks, no games, no pressure, no hassles. It was like being a family gathering. Anthony Klein came by to see if we needed any drinks or food. Marcus Rivera stopped by a few times to make sure everything was running smoothly. While the new auto was being prepped and inspected by the Service Department, Luis and my family sat there and conversed the time away. When the bank approval came in we signed the paperwork. Finally the plates and registration were put on and Luis spent a great deal of time explaining the workings of the Forester to my wife and daughter and hooking up their I-Phones. Many thanks to Luis for his cordial, down to earth professional demeanor and honesty and knowledge about Subarus especially since this is our first Subaru purchase and definitely coming back for more in the future. Also thanks to Marcus for pulling the car out for us and the finance department for getting us the low bank rate. This dealership is highly recommended for courtesy, knowledge, good discounts off MSRP, pleasant atmosphere, no games, no pressure, no runarounds. I had a 413 when I was 16 years old and purchased my first new car car at age 17 back in 1970. I purchased many brand new cars of all makes through the years and I find it rare to find a descent, honest, knowlegeable dealership like Island Subaru.

JACKM.LT1

29 de feb. de 2016

Late Friday Afternoon, I spoke on the phone to Luis N. regarding the price of 2016 Quartz Blue Pearl Subaru Forester Limited 2.5i. I told him I was coming from Long Island. He checked out if the vehicle was availale. Got back on the phone with me with the right price and we discussed Certified bank check for down payment, plates, insurance, financing and inspection and prep of the new vehicle. He assured me everything would be done right there and I can drive home the next morning on Saturday. Then I told him I The car would be prepped while we did the paperwork. With less than 20 minutes before my bank closed, I rushed there to pick up the bank check. I called Luis N. and he said the car would be pulled and he would await me Saturday morning. Saturday morning at 0900 he contacted me and stated he had athe car waiting for me. My wife, daughter and I walked in and Luis greeted us. We sat down got acquainted. Luis asked if we wanted to take the vehicle for a test drive , so my wife and daughter went. I stayed behind . When they returned we did the paperwork. No pressure, no games, no runarounds. Marcus R. and Anthony K. made sure everything was going smoothly and if we needed anything. Kudos to the owners for having caring and knowledgeable personnel available . My warmest thanks to Luis N. for allowing me to basicly purchase the car sight unseen on the phone and his expertise in explaining electronics and all the gadgets to my wife and daughter and hooking up their IPhones. Also many thanks to Marcus R. for putting this Blue Forester on the side for me. This is my first Subaru purchase and a very rewarding experience at Island Subaru. I purchased my first car in 1970 when I was 17 years old so it is refreshing to still experience a quality and honest dealership. I also expressed my experience to a few customers that I had met at this while I checked the other vehicles in the showroom and while waiting for the paperwork to be completed and they too purchased Subarus that afternoon.

BetteL

28 de feb. de 2016

We went to Island Subaru to get a new car. We walked in and looked around and were approached by the manager, Anthony. He was super friendly and very knowledgable about all the cars. He introduced us to our salesperson - Luis- and he was really great and friendly as well. He answered all our questions and whatever he didn't know, he got an answer for us. Luis took us on a great test drive and showed us all the things the car can do. They were really great in helping us get a good price and we definitely walked away happy. I would highly recommend Island Subaru to anyone looking for a great car at a reasonable price.

Cliywu

28 de feb. de 2016

Once we step foot in the showroom we were greeted in the most friendly and polite manner. They took the time to explain every detail about the car and answered our questions not only fully but gave us additional tips in regards of the questions so we can efficiently make the decisions that are right for us. They helped us pick out the WRX and personally described all the details for each car to help us determine the best car choice for us. We are extremely satisfied with the services we have received at Island Subaru. I am extremely happy with traveling from Brooklyn to Staten Island to make this purchase. We would recommend this dealership to everyone.

Dealer1

28 de feb. de 2016

100 percent satisfied with service and professionalism, Sal Mazzella was the best. Sales Mgrs. Marcus and Anthony were great. Will recommend this dealer to anyone interested n the Subaru brand

BlueBeast12345

27 de feb. de 2016

The salespeople were very kind to us and they offered us drinks and food too. We did not have to wait very long to take the car for a test drive. The cars were in very good conditions as well.

JDJKCR

24 de feb. de 2016

Island Subaru made the experience of buying a new car a pleasurable one. The staff was helpful and accommodating. I will definitely return to do business with them again.

bellakenan

23 de feb. de 2016

An excellent experience! We worked with a young man named Sam Chyorny extremely nice and supportive, a great sales person. Not at all pushy. A quick, easy transaction. Sales Manager Anthony Klein came in and we talked about where they needed to be and where we needed to be and were able to come to the middle., All finance and pricing questions were solve very friendly, fast and professional. Michael, the Finance Manager, was AWESOME . I will recommend Island Subaru as one of the top dealers to do business with.Thank you all SO very much for your service!!!!

whack5

21 de feb. de 2016

the dealership was great. all the employees were outstanding and very helpful towards my purchase of a new forester which is great! highly recommend island subaru!

Gaye

21 de feb. de 2016

Sal helped make our new car purchase pleasant. He is a kind hearted man who is easy to talk with. Sal is very knowledgeable on each Suberu auto. He helped my husband to get a great deal on his Forester last year. I am now searching for a new car and will be returning to Island Subaru and to Sal. He is I my kind of Sales person..honest, patient, and kind. He is definetly not you typical pushy, sleazy, dishonest type of sales person whom I refuse to purchase a car from.

Colorado13

19 de feb. de 2016

It was an absoloute pleasurable experience at Island Subaru! Daniel Sinnona was the best saleperson. He made the whole transaction experience easy...hassel free with no suprises. Recommend Island Subaru and Danny highly!

ARoz

13 de feb. de 2016

Best Subaru dealership in NYC area.Very satisfied with dealings. They paid real close attention to my wants and needs, made me feel like I had a friend in the business also they asked me if I was happy with the deal before I signed all the papers Will definitely recommend to any new Subaru car buyers.Employees dealt with:Daniel Sinnona

Sbino24

9 de feb. de 2016

I went into Subaru to have a look after leaving a deposit some place else. The salesperson Luis did an outstanding job helping me lease a new outback. He was very knowledgeable and helpful. Luis and Marcus even helped me get my deposit back from the other dealership. Overall quick and easy experience!

dannaluk

7 de feb. de 2016

Best Subaru dealership in NYC area. Friendly and approachable sales personell and management. Very satisfied with dealings. Will definitely recommend to any new Subaru car buyers.

Joesubaru

7 de feb. de 2016

They paid real close attention to my wants and needs . They also made sure that I got the better half of the deal . They also made sure to show me on the test drive the top five key points on the test drive . Best of all they made me feel like I had a friend in the business also they asked me if I was happy with the deal before I signed all the papers . At this dealership island Subaru of Staten Island The team working there are all professionals . I had the best experience ever .

Mbihler

6 de feb. de 2016

This was the only dealership on Staten island that didn't give me the run around, get pushy, our use high pressure sales tactics. As a young female by myself, I visited quite a few in my search and got disheartened. It was so refreshing to feel respected; no bait and switch, no tricks, just honorable business practices.Buying a new car should be fun, and knowing how trustworthy Danny and Marcus are made it a truly enjoyable experience.

AYLJung

2 de feb. de 2016

I walked into the dealership to have my daughter test drive an Impreza, I was not planning to lease it yet.The salesman Daniel Sinnona was so pleasent to deal with and worked out such a good deal that I traded my old lease and leased a brand new Impreza that day.I highly recommend this salesman and dealership.

JoeM

31 de ene. de 2016

On January 9, 2016 I purchased a 2016 Subaru Legacy. The salesman who I dealt with was Daniel Sinnona not only was he professional, courteous and a true pleasure to talk to. He took his time, explained and answered all my question with such kindness and most of all patience. I highly and truly recommend Daniel and Island Subaru.

Smcalarney

31 de ene. de 2016

We were not really that sure if Subaru was the right car for us. Matt was our sales rep and he took time to explain and review the features of the car. His boss Marcus made every effort to make our purchasing experience a excellent one. I would definitely recommend them both to friends and family.

Knitter

31 de ene. de 2016

They showed interest in my needs and answered all my questions. They were very patient and made me feel that I was important to them.

Allison Underwood

22 de ene. de 2016

I had a Subaru that I wanted to trade in for a newer model, and had a great experience at Island Subaru. This is the old Manfredi dealership under new management, and was much better, more friendly and the showroom looks better. I got a much better than expected price for my old Subaru from Marcus. Daniel, my sales representative was very helpful and accommodating while I chose the new car.... which I love so far! Overall everyone here seemed really nice and the place was homey, with a nice reception lady to greet people when they walk in, and a great staff. Everything was easy and pleasant.

Sooty

22 de ene. de 2016

I was uncertain about which car to buy. They were very patient, courteous, and did not pressure me. They answered all my questions and listened to what I had to say. I test drove several cars before deciding. They made the experience better than I anticipated and I feel good about the price & car I purchased.

Anthony

20 de ene. de 2016

The team at Island Subaru is knowledgeable, friendly and helpful. They made sure to answer all of our questions. We will probably be back for another car soon. I would definitely recommend Island Subaru!

Brian520

19 de ene. de 2016

Really good service! Customer service was very honest and straight forward. I would definitely recommend this dealership to everyone. I left island Subaru happy with the choice I made.

Mendy B.

19 de ene. de 2016

Like most people, I have always been wary of buying a car directly from the dealer. However, I decided to give it a shot, and ended up working with CJ at Island Subaru. He was the exact opposite of what I expected to find: a really nice guy, not pushy, and he gave me time to drive the car and get a good feel for it (as opposed to a 3 minute drive). Ultimately, he's why I closed the deal. Oh, and their pricing was very competitive. Can't say that that hurt, either. In any event, I highly recommend these guys. Ask for CJ and you won't be disappointed.

Stitony

18 de ene. de 2016

I recently bought an sti over at Island Subaru. If you are looking for courteous, professionalism and to be treated like a friend not just another customer I highly suggest going to Island Subaru. They are very competitive when it comes to pricing and would not let me leave until I had all my questions answered. The way they treat there customers is game changing. Before you pull the trigger on a Subaru I highly recommend visiting Island Subaru and asking for Marcus the sales manager. He is one of the best I have ever met. He is down to earth and an actual Subaru owner. Top quality guys over there!

Dhuezo

18 de ene. de 2016

I went to island Subaru to look at the Subaru STI but did not have any intention on purchasing at that time. The treatment I received at island Subaru was something I never experienced at any car dealership ever. They treated me like family and above all else they worked with me and the budget I had and was able to drive the car home that night! If your in the market for a new Subaru and live on Staten Island look no further because island Subaru is where it's at!!

gina28

17 de ene. de 2016

I wrote an earlier review stating how good they were and what a great experience. I should have waited. Went back to pick up the car waited over an hour and they tried a bait and switch.After waisting a Sunday afternoon and disappointing my daughter, I walked away from the deal.These people are not to be trusted.GL

Shellbee

15 de ene. de 2016

After purchasing cars off the Island for years somebody has made me a believer again in doing business locally. Everyone was knowledgeable, personable and professional. I really felt comfortable dealing with all the staff Thank You Everyone

ImpressedbyImpressa

13 de ene. de 2016

Great service. Marcus and Anthony made the deal happen. They didn't had the car I wanted. But I still ended up buying from them another car, as they worked with me to get good price on another one they had in stock.

scout

7 de ene. de 2016

Just leased an Impreza. Everyone I dealt with was very personable and professional. Danny Sinnona was the salesmen I dealt with, who was always available, very friendly and professional. Also Marcus, the general manager was also very personable and knowledgeable .

subarufan

5 de ene. de 2016

We were ready to replace our 2003 Subaru and braced ourselves for a trip to mid state NY when I saw the posting for a 2012 Subaru outback right here on staten Island. I had dealt with the previous dealer and was not satisfied at all so I was on my guard. We went over to look and it was as good as we'd hoped. Our salesman helped us with details about prior ownership and later the finance manager reopened the case for a trade-in that made the disposal of the old car easier and saved us money. At the same time, I wanted a check with my own mechanic. He confirmed that the car was just as it had been advertised.

dfr031260

4 de ene. de 2016

Island Subaru Rocks!My Salesman, Mike Ziperson, was more than helpful. He made me feel I was his primary concern the entire time I was at the dealership and even followed up after I left to see if I had anything else I needed. I was so impressed by his honesty and integrity when I first visited I came back and expressly wanted to deal with him. My 2016 Impreza Sport is simply a great car on every level. I couldn't be more pleased with the car, the deal and the salesman. I have already recommended Island Subaru and Mike Z to a friend who just had a kid and is looking for a new car. He lives at the top of Manhattan, but is going to go out to Island Subaru for a great deal.Thanks for an awesome new car buying experience.DavRussell

Su

29 de dic. de 2015

I recently bought a SUBARU from this dealership. Mr Daniel Sinnona helped with the purchase. He was very friendly and professional. Even after I completed the purchase I had a delay in getting my permanent registration. Mr Sinnona dealt with the situation very efficiently and made the process very smooth for me. He was very prompt in replying to my questions and it was a great pleasure to deal with him ! I would recommend this dealership.

professor

27 de dic. de 2015

Matt Rios was a very competent sales person. He is honest and very accomodating. His manager Tony I felt was honest and work very hard to make the sale.I had decided several weeks ago to lease a Subaru Impreza basic model.I was directed to this dealership by Truecar.com. Initially I was contacted by email by a Danielle who quoted me a price of $169 monthly for a 36 month lease based on 10,000 miles per year and a downpayment of $1,799. She stated there would be an additional chharge for vehicle registration.I thought I had made an appointment with her forr today December 27. When I arrived I was grreeted by Matt. I told him I was looking for Danielle and he directed me to the next building. They inturn sent me back to Matt. This is when I began to feel that there may have been a bait and switch situation. Here are the reasons why. I was given the initial information on price etc. based on two 2016 Imprezas that were in stock. When I delt with Matt and then Tony the cars Danielle quoted didn't appear to be available. Another haze issue about Danielle was she wasn't quite surwe of the dealership's address. Actually I foud out that she was located in another building wup the road. Also she presented herself as a sales person.I had priced base model Imprezas at four other dealerships and each ranged in price from $218 per month to $238. Now Matt and Tony quoted me about the same. I waws firm on price and was told the $1799 existed but there was no way a $169 monthly payment could be reached. If Matt and Tony were aware that this was a bait and switch neither indicated. They did however find a 2015 premium Impreza that had several upgrades like alloy wheels, heated seats, dimming mirror and more thaat made the $1800 down ppayment and a $220 monthly more palitable.Matt proceeded to personally take the care to be detailed and gave a through delivery walk through of the vehicle. All in all my experience with Matt Rios and Tony was very good. The mysterious Danielle on the other hand has left me with a clouded impression of Island' Subaru's credibility.

Horseytail

26 de dic. de 2015

Excellent and professional staff all were helpful and friendly. Made purchase an great experience sales person is knowledgable and patient he made sure we were happy with our purchase

happysubaru

24 de dic. de 2015

I've been searching for a new lease for the last few months. I checked out at least 10 different car brands and finally decided I wanted a Subaru Outback. I went to various dealers in Long Island and New York City, and then I found Island Subaru. They gave me by far the best deal on exactly the car I was looking for, and they were very pleasant to deal with. Highly recommended!

sarahj2500

24 de dic. de 2015

After spending months dreading the purchase of a new car, especially as a woman, I'm still in shock over how painless and easy the negotiations and car buying process went. I walked in with the TrueCar price I was willing to pay and that's what I paid. Matt was my salesperson, would recommend purchasing from him! He and Marcus made sure they found the exact model, color, and options I wanted for my 2016 Forester. Would recommend this dealership to anyone looking for a Subaru, even if they're not from the area.

HappySubaru

24 de dic. de 2015

I've been searching for a new lease for the last few months. I checked out at least 10 different car brands and finally decided I wanted a Subaru Outback. I went to various dealers in Long Island and New York City, and then I found Island Subaru. They gave me by far the best deal on exactly the car I was looking for, and they were very pleasant to deal with. Highly recommended!

Samuelperez83

22 de dic. de 2015

After visiting multiple Subaru dealerships in my area (Nassau County) and not getting a deal close to being acceptable from a consumer standpoint, I decided to trek all the way out to staten island 25+ miles from where I live! I dealt with Daniel Sinnona and he was professional and very patient from start to finish. He addressed all of my questions and concerns. I got a great deal on a car that I wanted and MUCH cheaper than what other dealerships quoted me. Overall, I had a great experience at Island Subaru. If you're not buying your next Subaru from island Subaru, you should. Shoutout to Daniel Sinnona and Marcus Rivera (Manager) thank you guys for working with me and giving me a great deal on a brand new Forester!

Mikexxx94

19 de dic. de 2015

Very helpful knows the vehicles well and isn't trying to kill you with prices. I highly recommend island Subaru especially my salesman CJ it was a great experience

TS

12 de dic. de 2015

I have never been to a car dealership that had a mission statement posted. Island Subaru has one. The mission statement recognizes not only the dealership's goal of providing excellent value for its customers, but also its dedication to providing "the best workplace environment for [its] team members." It also values service to the greater community. I was impressed by this.We had researched our preferred model on the Internet through USAA's TrueCar buying service. Mike Lopez was the first to respond to our internet search. Other dealers took days to get back to us. Although we ended up buying a lesser trim package than the one we had researched, Island Subaru worked to provide us the best value within the TrueCar system. The sales people drive Subarus, and were honest in their assessment of the features they feel work best. Everyone is very friendly, and this dealership is very friendly to military families. Our sales representative, Sal Mazella, was knowledgeable, courteous, and friendly. Our experience in buying our car was as good as it gets.

Steff

9 de dic. de 2015

I purchased a crosstrack from island Subaru recently. The service was amazing! It was personalized and one of the best experiences I had at a dealer all year. The manager Markus and the sales Danny were truly genuine and personable, They made the experience a pleadure!

Leo P.

8 de dic. de 2015

We have been shopping for a car for about 6 months and it's been a miserable experience. We finally ended our search at island Subaru with Daniel Sinnona and it was the only time I didn't feel like is was getting ripped off or taken advantage of. He is the right guy to go to if you want to get a great deal that works for you with respect and honesty. Seriously don't waste your time going anywhere else for a Subaru.

Diane

5 de dic. de 2015

Island Subaru team is pleasant and knowledgeable. Daniel was my sales rep - worked out a great deal with a really fair trade in. He is friendly and efficient, highly recommend working with him. Dealership inventory impressive - they had exactly what we wanted in stock - drove away same day!

robin babu

4 de dic. de 2015

Island Subaru and sales guys Daniel Sinnona and Anthony Grippo (A special thanks to Anthony for call me and informing me about the car in every step of the process) Daniel made the paper and final process so easy, awesome guys. I recommend anyone who is looking to by a subie, should hit these guys. They got the best deal. Very friendly dealership. A plus all the way.

1234567a

3 de dic. de 2015

This is first car that I am buying by myself.I went to two different dealership before, there was so much nonsense talk and waste of time, either the price the quote is way higher than the average or they try to add a bunch of stuff in to increase the cost. I went to Island Sabaru, first thing I notices is that everyone is working, they are constantly doing something or helping a customer not like other dealership you have couple of guys sitting there chit chatting the whole time. I was greeted and waited my turn with a sale rep Danny (Daniel Sinnona). I said what car I wanted, he went and get that car for me from the warehouse for me to check it. I liked we sat down we have no problem with the price way lower than the other price. Quick and easy. Actually I can't say quick, and I felt sorry for Danny I asked so much question that I became the last customer inside the dealership. But he was very patient with me. Paid for the car and picked up the next day. I would highly recommend this place to anyone.

Joe Kro

2 de dic. de 2015

I would highly recommend this Dealership to anyone. Island Subaru went out of their way to make my wife and I and eventually my family feel right at home. We worked with Daniel Sinnona and he was fantastic. He was extremely knowledgeable and was very patient with us. When it came time to talk about numbers (usually the bad part), he made sure that we did not have "meet with the manager" to get a better deal. Finally the day we went to pick up the car, Dan and the team there literally treated us like family. Dan and team entertained our girls while we were waiting. They put up with my kids as they ran around the show room. Dan even went the extra mile to help us get what we highly coveted as "the picture with the big red bow". Overall the experience was excellent!! We did not feel any pressure and the whole team was casual which made us feel right at home.

Joanne

28 de nov. de 2015

I had a hassle free car buying experience. Our salesman Sal was very knowledgeable.

PCI

27 de nov. de 2015

Island Subaru worked diligently to find the car that met my criteria. They were patient as I pondered my options, always willing to answer my questions and satisfy my requests.

DSNY1022

26 de nov. de 2015

Check out this place! The dealers are very relaxed, they won't badger you into making a sale. Very knowledgeable with the vehicles and all the features within. I would, and already have recommended friends to check the place out. Give it a shot, you won't be sorry!

MEHayes4

25 de nov. de 2015

After visiting other dealerships closer to my home, I was quite disappointed. At Island Subaru, I felt very comfortable and was treated very well. I recommend them without hesitation.

mke

22 de nov. de 2015

My experience was very nice and pleasant. I was looking for outback long time, months, negotiated with multiple dealers, I am very picky. I did a lot of online search before I went to buy anything. I had already factory order with another, then their offer via TrueCar beat that in a big way, so I decided to go with them since another dealer which was ok but wasn't completely straightforward with the price negotiation. Dan was my first contact and seller, Mike was doing finance, they were very helpful and made it quick. So my choice was to go again with factory order or get the one they had coming which was the model and colors that I wanted but, extra options I really did not need. Even tough the cap cost was obviously way higher I did not care since the car was leased and I got same offer as for base model I wanted. So at the end I ended paying same about the same amount for a lease like with another dealer plus basically free $5k insurance at the end of a lease. Good deal, no unnecessary bs.

YL

18 de nov. de 2015

I had a good experience first time leasing a car. In this dealer I don't feel pressured at all. The sales Anthony and GM Mike was very friendly and patiently with my questions. The GM Mike is the best dealer GM I ever met, so friendly and comfortable to deal with. Will recommend this dealer to people.

B2K

16 de nov. de 2015

I have lived in Staten Island for nearly 40 years, My son-in-law flew into NYC from Phoenix, Arizona on the morning of 09/05/15 and drove me to Island Subaru that same day to start the process of finding a new SUV for me. That ended up being the only dealership I needed to visit because five hours later, I walked away with brand new beautiful, fully loaded 2016 Subaru Forester!!Matt Rios was the sales associate that worked with us. He gave us a very thorough test-drive and answered all of our questions. Matt was very engaging, knowledgeable and he made me feel very comfortable with the process. Matt advocated strongly for me by negotiating an excellent final price for the amazing new Subaru Forster I was able to drive home that same day.Jason Trotte was the finance manager, who assisted us. He explained all of the financial details in very simplistic and practical language. Jason was very thorough and professional. If you are looking for a Subaru, there's no need to leave Staten Island and go to New Jersey! Island Subaru gave me a very generous offer for my trade-in 2003 Toyota RAV4. I wholeheartedly recommend coming to Island Subaru in Staten Island. Marcus and his excellent team are genuine people and especially look out for customers from Staten Island. They made my new car buying experience feel pleasant and pain-free for me. I am so happy with my new and reliable SUV and I can't thank Island Subaru enough for all of their assistance. Thank you so much!!!

TWC Forester

2 de nov. de 2015

By far the easiest and most hassle free new car buying experience I've ever had. No hassle over price and they were upfront about everything. Plus, they gave be a good price on my trade in. They also had a large inventory to choose from while many other dealers I visited do not.

Sandy482

1 de nov. de 2015

This dealership was very helpful and professional. I would recommend this place to everyone I know,whether they live on Staten Island or not. Great group of guys!

Outback Ed

28 de oct. de 2015

For consumers like myself, who have never shopped on Staten Island for a vehicle, well, life on Staten Island just got better thanks to ISLAND SUBARU I've always wanted a Subaru Outback. In fact when I resided in Australia, one of my brothers used to call me "Outback Ed" Well, that truth is now a reality. We recently purchased a 2016 Subaru Outback from Island Subaru, and it was the best experience. Kudos all around to Anthony Grippo, my Hardworking Salesman, Manager Marcus Rivera the Comfort Zone, and Jason Trotte, Finacial Guru. These guys provided us with the knowledge, and expertise to get us out of our last vehicle into a vehicle of our dreams. They are on top of their game! On another note, Subaru has Six Stars...This dealership represents a Six Star Rating. All of the staff work very hard to ensure that your needs are met when stepping into a new vehicle and, all the angles of financing are thoroughly explained. When our new vehicle was delivered, Anthony walked us through all its features explaining each and every detail. Ask as many questions as your want, they will answer them. Customer service at its best ! Shop on the Island at ISLAND Subaru! Lastly, Subaru in Japanese means Unite. At Island Subaru it has a new meaning, "Unite and Excite"

skinns23

27 de oct. de 2015

Matt and Marcus were very helpful with my purchase. I went looking for either an Impreza or a Legacy. Even though the Legacy is more money they did not in any way push me towards buying that car. After sitting in both in the showroom, both my wife and I preferred the Impreza. They had the trim line I wanted but not the color, telling me that one had sold a couple of days prior. However they notified me that they had one at their other lot and wold get it to their dealership the next day. I couldn't make it back until a few days later but they assured me they would hold it for me. After my wife and I test drove it, we purchased it several days later. It was a very pleasurable, non-pressurized sale and the negotiations were done civilly and fairly. I recommend this dealership to anyone and have done so already to two prospective buyers.

mstrafer

25 de oct. de 2015

I did my homework and shopped the 5 midsized SUV's I was considering. My treatment varied rrom dealership to dealership. The pricing on similar cars or even the exact vehicle varied by as much a $150 more per month. One dealrship treated me as an ignorant woman despite acknowledging that I had done my research thoroughly.Salesman Anthony Grippo and Manager Jason Trotte treated my as a serious customer and were very professional in every step of the process. They encouraged me to "shop around" then to give them an opportunity to offer the best deal and service. That is EXACTLY what I did and am very glad for the experience.I give very high grades to Jason especially for explaining the leasing process to my husband and I.There was no pressure, annoying follow up phone calls or condesending female stereotyping.Thank you Anthony and Jason for making the car buying experience unstressful and pleasant.

Hyperblue

25 de oct. de 2015

I had the opportunity to buy a car from the team at Island Subaru today. The experience was, by far, the best car buying experience to date. the staff was knowledgeable and friendly. No pressure to buy, and the deal was too good to pass up. I HIGHLY recommend this dealer for anyone in the market for a new Subaru. Great job Marcus(finance manager), and the team, I will be back to get my wife a car next month!!

hyperblue

24 de oct. de 2015

I recently traded in my car for a new Subaru STI. I can honestly say the experience I had was by far the best car buying trip to date. The staff was exceptionally friendly and knowledgeable. the finance manager, Marcus, went out of his way to make sure the deal and the overall experience was first rate. I HIGHLY recommend this dealer to anyone.

canon19

20 de oct. de 2015

Danny was the one who helped us drive home the brand new 2016 forester right from the showroom with roof rail and alloy wheels already on . the 2 features that we valued. Danny is very warm and energetic we find very comfortable dealing with.We would definitely refer friends to him. The transaction went smoothly and painlessly. And it was the Columbus holiday monday, too.

rosiesp

17 de oct. de 2015

The best part of my experience at Island Subaru was that I was not being pressured into doing a purchase and was not made to feel like I was wasting the salesman's time. Danny was very patient with all my questions and helped me enormously in choosing the right car for me that also fit my budget. Danny was far from pushy, he actually told me that I should not buy any car that I was not happy with. I am extremely happy with my Subaru Legacy, and it's all thanks to the great guys: Danny, Jason and Marcus. I would recommend this dealership with no hesitation at all.Rosie & Carmel Spiteri

Mike

4 de oct. de 2015

This is the first time I brought a car on Staten Island. The experience was painless! Sales manager Marcus Rivera and car sales man Steve Keely, were excellent! They were not pushy. Marcus told me to shop around and then come see him for the best deal on a 2016 Subaru Outback. He was not lying. Most dealers did not even have many if not any Outbacks in stock. Marcus and Steve knew more about the car then other dealerships that I went to. It was a pleasurable experience and I would highly recommend using this dealership. I would like to thank Marcus, Steve, and staff.Thank you!Mike C, Jennifer, and Vanessa

Mike C, Jennifer, and Vanessa

4 de oct. de 2015

Let me start off by saying I had a wonderful experience at Island Subaru. Sales manager Marcus and sales man Steve were both very knowledgeable about Subaru. They had more 2016 outbacks then the other dealers I visited. They were not your typical pushy sales men and they gave me a great deal on the 2016 Subaru Outback as well as a good deal on my trade in. I will certainly be back to them for my next car. I would highly recommend this dealership to friends and family.

Fran & Walt S.

27 de sep. de 2015

The car buying process made simple! Great people, friendly service at Island Subaru! So glad I decided to take a chance and stay on the island! Marcus and Matt were great!

Walt & Fran S.

26 de sep. de 2015

The guys at Island Subaru made the car buying process a painless, low pressure transaction.Marcus and Matt were very friendly. Finally a Good Subaru dealer on Staten Island!!

Ruby

16 de sep. de 2015

I got the car I wanted and am very happy with the price we worked out. Beyond happy that it's finally home with me. They recently took over another dealership that sold off its dealerships. The Legacy stock was low, almost non-existent. Took longer than expected to get my vehicle in. Everyone was nice, polite, helpful in person. In the end the only thing I would have liked more of was calls from the dealership to me keeping me informed instead of me having to chase down information.

SabrinaLeon

13 de sep. de 2015

The guys at Island Subaru were awesome! They worked with me and my budget. I came in on a whim to see if I even qualified for a new car, and they got me in a 2015 Subaru... I couldnt be happier I went there

dbiron40

10 de sep. de 2015

Purchasing an automobile at Island Subaru is truly a pleasure. Normally purchasing an automobile, and the word pleasure, are never in the same sentence. However, the team at this dealership is like no other I have ever encountered. Gone was the hard sell from the salesman. Quite the opposite from Matt Rios. He never pressured me when I told him I was just there to test drive and research the 2016 Outback .I ended up driving that car home that day. Matt's boss Michael Podell, was a pleasure also. He went out of his way to make this deal. Also missing was the inevitable picking your pocket attempt from the finance manager. You know the scenario, you agree on a number in the showroom.Then it changes in the finance room. Well not only did Jason Trotte not raise the number, he showed me how to bring it down! These guys are a delight to deal with. I highly recommend them, and I am pleased I went there.

gghon001

5 de sep. de 2015

I was so glad I came to Island Subaru and found Matt Rios. He was super helpful and kind. He didnt try to swindle me or yank my chain just to get a sale. He was compassionate and very well versed on the subaru model i was interested for a lease. I will definitely be coming back to do business here!

Merri28

3 de sep. de 2015

I was pleased with the professional service Matt Rios provided. He was courteous & respectful. A deal was made with an agreement within my comfort range.

MSGEE63

3 de sep. de 2015

My salesman was Anthony Grippo who was very knowledgeable and helpful. He kept me informed at each step of the process. Love my new Crosstrek/

Moelzaky

2 de sep. de 2015

Matt Rios was a very professional, and courteous salesperson. Provided us with all the details we needed and gave us every option possible so that we would be content with the deal. Highly recommend dealing with him.

Ndelz87

1 de sep. de 2015

I came here with my 2013 Ford focus ST, Still financed with a high monthly payment. I was looking to get into a car with a lower payment and to get out of my current car. I came in with a lot of doubt, but to my surprise they did a great job. Walked out with a new car, Lower payment, and a smile. Thanks

jimr

1 de sep. de 2015

I found that the salsman Anthony Grippo and the GM Mike Podell wnt above my expectations is presenting the car to me. I was satisfied with their knowledge of the product and their willingness to make a sale. I would recommend them to any of my friends and associates who want to buy a car,

Alex90gt

31 de ago. de 2015

I walked in looking for an Outback, and I was very pleased by every one their. As soon as I walked in I was greeted by the Sales Manager - Marcus. He was very helpful and got me into the car I wanted. Jason was also very helpful and made the experience pain free. Island group has a great team over at Subaru.

Andrey B.

31 de ago. de 2015

i walked in to the dealership looking for manual transmission SUV. Surely enough a friendly salesman offered me a few options and assured me that vehicle would be readily available should i choose to get it. There was no talk of a custom ordering or long extended period wait time. Sal, salesman, sat down with me to discuss some of the options available to lease a car, as that is what i had wanted. there was no pressure nor pushing the product on to me. Sales manager along with the salesmen were able to negotiate with me and allowed me achieve a goal i was very happy with. Price and product were beyond my satisfaction. To my surprise when i sat down with the finance manager to finalize the sale i was offered another option available to me which was even more exciting then the first. my overall summary is: Friendly atmosphere, honesty, cleanliness and supreme products are the only words that come to my mind when thinking of Island Subaru.

Vtallysx4

29 de ago. de 2015

I came here looking to lease a WRX, fully expecting the usual hassle and Staten Island dealership experience. The experience I got, on the other hand, was wonderful. Anthony was very knowledgeable about the car, he treated me with respect, and there was absolutely no pressure. He was friendly and worked with me to get the deal I was looking for. The whole process was transparent, He took the time to answer all of my questions, and the few times I repeated a question he was always patient and always made sure I understood everything he was saying. The trade in process was actually easy, I didn't have to haggle to get top dollar for my trade, which was definetely unusual. Everyone I dealt with here was friendly, and there was no push to get the signature and move on. When everything was said and done, there was no push to get me out. Anthony didn't disappear to find a new customer, he stuck around and took the time to explain everything about the car. I got the feeling that he wasn't satisfied until I was. I reccomend them to anyone looking for a Subaru.

JoeyRags

22 de ago. de 2015

In my experience next to buying a house buying a car is the most stressful. My last 2 cars I have purchased the process was such a nightmare that it had me dreading having to do this all over again. My last 2 cars were a Nissan and a Honda. The dealer I decided to buy from baited me and switched the price and terms the day I went to close on the car leaving me to become angry and storming out of the dealership to deal with someone else. I walked into Island Subaru in Staten Island to only look at the truck my wife wanted. I never expected to do business because my bad past experiences were the dealers across the street and expected them to be the same owners. I spoke to Steve, my sales person and I found out that they were not affiliated. I told him my past stories and he assured me I would not have that experience there. Skeptically I told them that I am not a haggler and I would go to 3 Subaru dealers and who ever gave me the best price first would get my business. I told them what I was looking for and Steve came back with Marcus the store Manager and Jason the Finance Manager. I was shocked to hear their offer. It was a great lease price. Being the ultimate car consumer pessimist, I figured the bait and switch was put in motion. Despite the price I went to 2 other Subaru dealers the following day , one wouldn't even give me a price the other offer was $90 a month more. Once I told them I had a much better deal they stated "Well let me see what our best price can be". I stated you want to give me your best price now that you know I have a better deal somewhere else? Why wouldn't you give it to me first? Like I promised I don't haggle. I mean $90 more wasn't even in the ball park of what Island Subaru offered. I left and went back to Island Subaru. The difference in the price between them and the dealership in NJ was so different I figured there had to be a bait and switch coming. I was meet by the same team as the day before. Steve, Jason and Marcus started the process and when it was done I couldn't believe it. Everything they said and promised was perfect. NO BAIT AND SWITCH! Great honest guys. The day I went to pick up my car I ran into another customer who I was talking to. He was telling me he didn't expect to buy his car today but they gave him a deal he couldn't turn down and he was also complimentary on the honesty and the best price up front. All car buyers need to do business like this. Treating the customers right only leads to referrals and more sales. Thank you Island Subaru and thank you Steve, Jason and Marcus for the stress free buy. I already have my brother coming to you when his lease is up in December and I will keep the referrals coming.

pnlpe5

19 de ago. de 2015

I had a smooth pleasurable experience at the new Island Subaru.I was on my way to a New Jersey dealership to purchase my new Forester and decided to stop by the all new Island Subaru. Sal Mazella was able to beat the price that I was quoted from the New Jersey dealership and earn my business. It was most convienent that I was able to pick up my new Forester from my neighborhood Subaru dealership.

hbird619

19 de ago. de 2015

I would have never thought of doing business there in the past. However, the dealership is operating under new ownership, so I thought that I would give it a shot. I dealt with Sal Mazella and he was extremely easy to work with. He was honest from the start and not pushy by any means. He got me a great price on the vehicle I wanted, and was helpful in explaining all of the paperwork. Jason Trotte, the finance manager, was also extremely helpful in explaining the cost breakdown and the various finance options that were available. There were no hidden costs and they did not play any games. I never felt pressured to buy a car from them. They provided me with information and were patient until I made my choice. It was an all around great transaction. I would definitely do business with them again.

mtony39m

18 de ago. de 2015

My family and I had a great experience with this dealership! In the past I have purchased several vehicles in NJ. I felt that the dealerships on Staten Island were not as frendily, knowledgeable nor negotiable. Well Island Subaru proved me wrong.. I will start with the staff, they're all very friendly and curtious The second thing that stood out was the presure sales pitch. ***That does not exist with this dealership*** But more importantly, they met my needs and remained within my price range. I went to Bayridge, All American Ford, and Jeep World. Take it from me, save your time and toll money and head straight to Island Subaru. .-My first purchade as a Subaru customer and plan on returning. Anthony

Rangersfan

16 de ago. de 2015

This was my first experience at Island Subaru, and from the very beginning, my husband and I were made to feel very comfortable. Sal Mazzella was very patient explaining the features of the Subaru Forester, and he helped make my decision to purchase the vehicle a no-brainer. The entire staff that day were courteous and very helpful, and we were able to conduct our business in an efficient manner. Can't wait to pick up my brand new Forester tomorrow!

SubaruFan0907

15 de ago. de 2015

My experience at Island Subaru was excellent. This is the fourth time I've leased a car and this was my quickest experience by far! All of the staff were extremely helpful and friendly. Our salesman, Anthony was professional, courteous, and helpful, facilitating the process so we didn't spend the entire day at the dealership. We love our Subaru and will be back to island Subaru and the end of our lease!

Cate M

26 de jul. de 2015

A huge thanks to Anthony, Jason, and Marcus at Island Subaru who helped me buy my first new car! From walking in the door to driving off in my new 2015 Subaru Impreza, the guys at Island Subaru were helpful, knowledgeable, and honest (yes, honest car salesmen!). They took the time to listen to what I wanted and answer all my questions, and were very reasonable with negotiation. On top of that, they were friendly and personable, and I actually had fun with the car buying process. I'll happily recommend Island Subaru to my family and friends in the future.