Truckbuyer

11 de nov. de 2014

Got in and out within 3 hours. They came to the table with realIstic deals walked out with a great truck and great value on my trade.

JoyceMom

6 de nov. de 2014

The staff from Jack who started and ended with us to the sales man who helped Jack and us along the process of choosing the car and getting the price we wanted. Then the Finance man who was so easy to talk to and made it a smooth ride through all the paper work. I can not say enough for all those involved. Thank you all so much for all the help you all gave us. If we need another car you know you will be the first place we will look.

Josh Molon Labe

6 de nov. de 2014

I just purchased my new 2015 Jeep Wrangler from JaxCJD. Overall experience was good and staff was friendly. Looking to do business with them again in the future.

Trina P.

4 de nov. de 2014

Had a nice experience with my salesman, Darius. He was very polite and knowledgeable and kept the back and forth to a minimum. I got into finance relatively quickly while Darius put my tag on the new truck, filled it up, and had the detail guys hit it one more quick time. After I was done in finance he helped me move everything out of my old truck and off I went.

Gatorfan

3 de nov. de 2014

Car buying is not always a pleasant experience. The purchase of our new Chrysler Town & Country Minvan was a truly pleasant experience. There was no haggling, running back and forth. Just upfront people wanting to make you happy with the car buying. Nice people and place.

Navy JAGC

3 de nov. de 2014

I had a great experience at Jacksonville Chrysler Jeep Dodge. I walked in late in the day and was helped by Darius (salesman). Darius was awesome! He was super helpful in showing me everything about the Jeep Wrangler Unlimited, took me on a great test drive, and answered all my questions. He then worked out a great deal for me because of my current military service and membership in the Florida Bar. I am currently off at training and the dealership also agreed to hold my car for me while I am away at training. Doug, the finance, is also great and super helpful. He walked me through everything I needed to know about my auto loan and followed up with me later. Overall, I really recommend this dealership (especially for Military) and look forward to working with them in the future.

K. P. Loyal customer

2 de nov. de 2014

The Jacksonville Chrysler, Dodge Dealership/ owner Mr. Terry Taylor, offers a referral incentive. My husband referred me on the new Chrysler 300 C 2013 and I referred him on the Dodge Sport 1500, 2014 Truck rendering us $100.00 each on the purchase of two brand new luxury vehicles. We just purchased our 5th vehicle from this dealership, from 2006 up till 2014, all brand new. We would like to continue coming and purchasing from this particular dealership. I know fair is fair, we are not asking for a favor. We want them to continue to adhere to their transaction agreement or incentive. I would like to interject that the two salesmen Kevin and Alan were absolutely phenomenal, courteous and exceptionally professional. While we were in the Business Managers office Mr. Michael Brandt on 10/1/ 14, completing the paper work on the Chrysler 300 C, Mr. Brandt told us if we return and purchase another vehicle, and purchase a second Maintenance Agreement we would receive $500.00 off of our best negotiated price for that vehicle, of which turned out to be the Dodge Ram 1500, 2014. We returned a few days later to purchase another vehicle; it is a Dodge Sport Ram, 2014. We used the same financial individual. On 10/7/14, we returned to see Mike to finalize our transactions. We asked about the $500.00, and he stated, We are still entitled to it. Rance came in the office and Mike mentioned it to him, Rance told Mike no that he had no more money to give. I asked, What do you mean is this not a promotional enticement? And why are we being denied? When we were told otherwise, Rance said I cant! We are loyal customers who purchased in good faith, and believed what we were being told. We have proof of this promotion that was sent to us via mail as well as the Referral incentive. I spoke with Rance, okay, lets make a deal, you give us$ 100.00 each for the referrals and I will forget about the $500.00 or vice versa. He again said no, he didnt have it. I said, Go to the powers to be (Mr.Terry Taylor or Mr. Ken Kovacs) and see if they will negotiate this agreement with me. Hey! I am saving Chrysler $500.00 or$ 200.00 of which I cant afford, but am willing to do. Loyal customers, Karen & Henry R. Patterson

Karen Baron

6 de sep. de 2014

I have purchased several vehicles from this dealership. They are always very good about telling me if they can meet the terms I need.

Clay Levins

1 de sep. de 2014

Service is terrible , no return phone calls , Service managers out of touch , bought 2 cars from them sales staff is ok , where they drop the ball is in the service dept , 5 separate occasions service let me down , over full on engine oil twice .when busy they will not do vac and wash and the the straw that broke the camels back . engine oil leak , found oil filter leaking and loose , called service manager no return phone call , called again the next day and asked if he was in and he was not but he had been there earlier in the day. They have sealed their fate with me them and Dodge

Mark from Callahan

31 de ago. de 2014

We went to buy a Chrysler 300C and could not come to terms. High pressure and no customer service. Tried to LOW BALL us on our 8 month old Dodge by a LOT. When went to get into our call it wouldn't start because the ABS went out. The problem is that they would NOT try to get us home rent us a car or anything. Our car was at they front door. So the next day we went to Melboune, FL to Gator Chrysler where we got the BEST service and price that you could ask for at a dealership. Just ask for Richie and he will take care of you. It's worth the drive.

Bill B

28 de ago. de 2014

Fifth vehicle from this dealer, always a fair deal.

Laura

28 de ago. de 2014

Everyone was wonderful to work with and the experience exceeded my expectations. Our sales associate was curious and respectful. No pressure and Fair.

Bess and Dave Stone

28 de ago. de 2014

This is the ONLY place we will buy a car!!!! Mark Gilt makes the buying process so easy!!! We tell him what we want and it is ready and waiting when we get there. Jay is sales is also excellent. He goes above and beyond to ensure we are satisfied with our purchase. Best dealership by far!!!!

jinjax

25 de jun. de 2014

Bought a new Jeep Patriot from this dealer. This is the 4th vehicle we have purchased here because of the price. They usually come up with a great deal, but always come up with a very high price to start. It's amazing how they can miraculously knock a payment down 10% or more when they think you are going to walk. The go through a ton of salesmen, so quite obvious that they put a lot of pressure on them to make a sale. Be prepared to spend quite a bit of time there once you decide to buy. It takes forever to get in to see a finance guy. Buying a car takes 4-6 hours at this place. You can get a good deal here, but be prepared to play their games and spend some time.

VERY unsatisfied buyer

4 de jun. de 2014

If I could give this place ZERO stars, I would. Worst attempt at a car buying experience I've ever had. We went into the dealership multiple times to look at the same vehicle and every single time we would ask where roughly our payments would be at, the number increased. We were then promised below a $500 payment on a brand new vehicle and went through the whole process of picking one out to be told at 5 o'clock that they were waiting to hear from banks, but would call in the morning with the results. I called the dealership back the next day at 1 o'clock, since I still hadn't heard anything and the manager who answered the phone was rude and sarcastic. This car dealership is a waste of time and if you can avoid going, I would. I will never be back to this rip off of an establishment again.

Ryan Y

3 de jun. de 2014

We came to Jacksonville Jeep looking for a new Jeep Wrangler and Tony was fantastic! He found us exactly what we were looking for and stayed below our budget! Thanks Tony and everyone at the dealership who helped!

Scott

26 de may. de 2014

One online inquiry and five minutes later I had the exact match Jeep that I was seeking. Very fair price. Fantastic service!

Jenn

13 de abr. de 2014

Overall, great experience buying a car here. Very friendly and knowledgeable staff. Understandably pushy to make a decision same day but happy with my decision. Would definitely come back to buy my next car.

Klong

3 de abr. de 2014

This place will say anything to get a sale. They will sell cars that are not ready to sell and train their good sales guys how the beat around the bush to make it seem like it's not a big deal. I should have read the reviews before coming here. They used all the sales tactics and always pushing you to get it. I unfortunately bought a car which was not even working. They sold me a car that wasn't ready. They put me in a enterprise rental. I paid a $25 deposit and pushed to buy coverage per day plus GAS! After 4 days still couldn't deliver a working car! They kept on stalling and giving me the run around. I had no problems with the sale guy Connor and the finance guy Paul. I did have a problem with the used car director, John. He is unprofessional by attire and attitude. Who wears a hat and shorts in a professional setting? He has zero customer service when he "took over from here" to help me out. He called to let me know the car was ready and getting detailed so I went to pick it up. Guess what! The service manager told me it's not fixed and we don't know when it will be ready. I was waiting 40 minutes before even being acknowledged by him. He has a put up your guard automatic defensive type of personality and was down right disrespectful. I've never felt so disrespected in my car buying experience. He didn't offer me a solution or even tried to put me in a new vehicle or another one. No solution. No customer service. Could not deliver me my car. I canceled the deal because he failed at giving me a time frame and didn't own up to this as a "director" but instead threw his team under the bus. I bought a new 2014 Ford Edge Sport at Bozard instead. Do not buy from JCJD!!!

Love my Jeep

18 de dic. de 2013

We recently purchased a 2014 Jeep Patriot , Rashaad was our salesmen and he is amazing. I have owned my jeep for right at a month and its in the shop for a 3rd time. It seems to have a leak somewhere that cant be found which leads to my headliner becoming so soaked that its dripping down into the trunk space. I must say Jeep is doing their best to get the matter handled but its still frustrating. So much for my "new car" smell.

JT

14 de dic. de 2013

This is not anything I am to excited about but thought someone there should be aware that I had my 2010 Diesel serviced and less than two weeks later my washer fluid ran out. Not like I am going to make the 80 mile two hour round trip to get it filled but had thought it was included in the service. I guess the next trip I need to get the details of what is supplied and check everything behind you like I would do at these street corner express places.

Will and Lori

17 de nov. de 2013

Sales people go above and beyond to help you get a great deal. Troy is the best!!! He has helped us everytime we have been there!!! He has made our car buying process very easy and fast. Troy has excellent customer service and a great personality to work with. We have bought 2 cars from them and have helped our mother buy 2 cars there also.Would highly recommend this dealership to anyone looking for a new car!!!

Female shopper not wanted to feel uncomfortable ca

12 de nov. de 2013

I went in to test drive the new Jeep Cherokee. Troy helped me out. He was wonderful!! He went above and beyond to get me what I wanted in my car. He made my car experience easy and super fast. It was the first time I went car shopping by myself And as a female I never felt taken advantage of. All in all I love my new Jeep Cherokee and would recommend this dealership to everyone. Especially I would recommend Troy for his excellent customer service skills and his super friendly attitude :)

Amber Mallard

11 de nov. de 2013

We recently purchased a New Dodge Durango 2014 from this dealership on October 10,2013 and traded in our 2012 Dodge Charger at the same time and we received the most friendly sales person Ansel who worked with us and made our deal possible and the payments where they needed to be! I highly recommend this dealership in every way! This is the friendliest dealership we have ever been to and they actually care about the customers needs! I would recommend this dealer and dealership over and over again! Thanks for helping us out!

Coral

28 de oct. de 2013

I have never had such a horrible experience before in buying a car from the lack of knowledge of the salesman all the way thru the paperwork not being processed correctly, and being harassed about owing more money to the dealership, repairs handled poorly and no one from management returning my calls after numerous phone calls to the dealership.

Car Guy

23 de oct. de 2013

Al Byrd was excellent. I am critical of salespeople because I train them. His personality, professionalism, and product knowledge were outstanding. Unfortunately, the dealer did not have the car I was looking for this time. I would be very happy to buy from Al in the future.

Ben

8 de oct. de 2013

Go see Justin, no pressure and a great guy. Took his time with us and didnt push.

Jim

20 de sep. de 2013

There is not another Dealership that I would go to buy a car. I have bought more than 50 cars in my life and each time I buy a car from anywhere else but Jacksonville Chrysler Jeep Dodge I feel as if the process is such a headache I just want to leave...Most of the time I do...The quality of the Ram and the Charger and now my New 300 have renewed my faith in the American Car makers...Thank you to Mark, the sales Manger, and Mohammed my sales rep now 6 times over, and a Special thanks to Ken...Even when there seems there is no deal you find a way....The food is great too, and when I had to have my truck painted the body shop returned my truck to its new glory since the car wash destroyed it.....This is the place to buy if you don't belive me then come see for yourself.

Not a new car Owner

31 de ago. de 2013

In a nutshell Drove 90 miles to sign paperwork to purchase a specific new car only to get there and told it had been SOLD! Then was asked if wanted to buy something else. Who does that? Apparently this place but not to me ever again and I will be sure to tell everyone I know.

Jeff

13 de ago. de 2013

After reading the reviews, I was a little hesitant to take my car into the service department. Those worries proved to be totally unfounded. Dropped my car off at 10:20 am, the service advisor Al, told me it would take about two hours to complete. I needed to get back to work, he introduced me to one of their shuttle drivers who dropped me back off at work at 10:45. At 12:27 Al called and said my car was ready, he sent the shuttle back to get me, I picked up my car at 12:45. Was back to work at 1:00pm. On the drive back to I noticed they had cleaned/vacuumed the car and even shined up my tires. They did all this for a Recall repair. I paid nothing for the repair. Everyone I came in contact with was courteous and professional. NOW THAT IS SERVICE.

Now a "Jeep" fan.

5 de ago. de 2013

My husband wanted a new jeep. He was very slow to decide, but Ira was very patient and very helpful. We both love our new jeep. Experience with Ira and JCJD was very good. Thank you. Robert and Theresa.

Me and the boys

1 de ago. de 2013

Worked with Ira Smith on purchasing a Jeep. First one I've bought. He put up with me and my boys and got us into exactly what we wanted.

kunick57

28 de jul. de 2013

I have been buying cars for many years,I have never had a easier experience! took only around 3 1/2hours from start to finish.My salesman Burt Mattman was very helpful yet not pushy in the least. Also Damone Smith who handled the finance part of it was excellent. I could not have asked for a better team to make buying a vehicle a positive experience.I would highly recommend this dealership and the people who work here. Heres to all who got us the best deal possible and did it in a timely fashion.

LoveMyJeep

28 de jul. de 2013

I went to this dealership to possibly purchase a new Jeep. My salesman Ira Smith was both knowledgeable and considerate of my purchasing needs. He was professional and courteous throughout the entire process and I was able to purchase my long awaited jeep Wrangler. I;m very happy and plan to go back to purchase Jeep for my daughter as well. Thank you!

trucks jeeps

24 de jul. de 2013

This is my second purchase from Ira and I am very pleased with his service in my purchase again. This is the third truck I have bought from this dealership in ten years and will continue to be a future customer!! Salesman like Ira make it the buying process enjoyable....he made me say that! just kidding!

Jeep girl

23 de jul. de 2013

I bought a car here about two weeks ago, and was very pleased with the whole experience overall. It was my first time buying a new car so I was a bit nervous but luckily things went very smooth. Ira Smith was very helpful and patient with me (as I kept changing my mind in what I wanted), I would highly recommend this place to anyone, and I recommend asking for Ira!

Coralee D. Glass

23 de jul. de 2013

I have had my previous Dodge serviced at Jeep Chrysler Dodge. I was contacted by Ira Smith,, who wondered if I was in the market for a new truck, my purchase was simple and I am delighted with the customer service I have received here.

Maribel Gysan

23 de jul. de 2013

My husband and I recently purchased the Dodge Durango Crew 2013. We were first impressed with the cleanliness of the dealership and kindness of the staff. Ira Smith showed us many Durangos and when we found the one we wanted, he patiently worked with us until we reached a comfortable price. Thank you Ira Smith and JCJDR staff! - Maribel Gysan

Mervin

21 de jul. de 2013

We have personally bought four vehicles from this dealership. Excellent sales staff. one salesman stands out for me, his name is Justin Sontag. He is the complete salesman. He listens to his customers before and after the sale. He does not pressure sale and goes out his way to give you the best deal possible. He assures full customer satisfaction all the way through the sale and after the sale. Thank you Justin and sales staff.

CARTER

20 de jul. de 2013

I bought a new Jeep Grand Cherokee and I must say that my sales associate, Ira Smith, was one of the best that I have ever worked with in my car buying experiences. I came into the dealership a couple of months prior to the purchase date and was impressed with how well I was treated by Ira and the sales team. At that time I was only looking and was not hassled and pressured and it was a nice experience which isn't the norm when car shopping at most dealerships. I told them that I did not want to be bothered by pressured calls, but that when I was ready to buy I would let them know. I beleive I received a follow up call, but basically they respected my wishes. When the time came and I was ready to trade and buy I went back to the dealership and again worked with Ira and that day was able to complete the deal and left in a new vehicle. It was nice to finally go to a dealership and work with a professional, friendly and knowledgeable sales associate who genuinely listened to what I was wanting and not pushy. I will say that JCJD needs more car sales associates like Ira!! It was my initial visit to the dealership and working with him that brought me back to actually purchase the vehicle. Thank you!! - CARTER

Mr and Mrs Bonner

19 de jul. de 2013

Upon my arrival and was dropping off our current Chrysler 300 for oil and met a salesman by the name of Ira Smith. He was very knowledgeable and explained the problems I was having with our other vehicle and he found a perfect van for my family. Was very pleased with the van and my previous purchase as well. He continued to follow up with us after the purchase to ensure we were extremely happy. I would not just recommend anyone to see Ira Smith at this dealership but I would INSIST on this. Thank you Jacksonville Chrysler Jeep Dodge

Cyndi Clements

17 de jul. de 2013

Ira Smith handled our purchase of our Jeep Wrangler with excellence. He is knowledge about the product and was willing to listen to what our needs were. I would definitely used him again.

Norman Carnes

17 de jul. de 2013

Salesman and service staff always helpful and friendly.All questions answered completely Especially happy with Ira Smith..

not a happy chrysler owner

16 de jul. de 2013

Well,I bought a 2013 300. I love my car the sales man was awesome ,but after no-one calls, and asks u anything,that's it. But my friend just bought a Toyota Camry .... The owner treated us like gold his wife,and twins were even there they bought us lunch,gave her samples of leather conditioner for our car and I don't have a Toyota. The way they treated her and me made me wish I would have bought a Toyota from his dealership now she had an awesome buying experience and they still call to make sure she's still happy with her purchase.And even with an apt. I'm in there alllllllllllllllllll day .

Retired

12 de jul. de 2013

Called and asked if I was happy returned there call , told them of my concerns and questions said service mgr would call. No response

Nikki

12 de jul. de 2013

Purchased a new Caravan, happy with the vehical, only wish we could have afforded more bells and whistles. A few months later purchased a new Journey, which we are happy with as well, only wish the backup camera was standard. Great sales and customer service, didn't try to sell us something we couldn't afford and tried to get us what we were looking for.

AlammimaWayx

12 de jul. de 2013

Needed a change. Traded 4Runner for a Jeep Wrangler Unlimited. Salesman, Christian, was great. Very helpful and patient. We couldn't decide the color we wanted. We had a budget we wanted to keep and the sales dept. did everything they could to get us to where we needed. If you are looking for a CJD, look them up. Ask for Christian.

Glenda2000

11 de jul. de 2013

In needing to purchase a good used car recently, I followed the suggestion of someone I trusted and went to Jacksonville Chrysler-Jeep-Dodge. I was amazed with the competency and sincere desire to assist me in making a purchase I would not regret. All of my questions were thoroughly answered, and no pressure was exerted upon me to make a quick decision. They let me take my time and continued to answer additional questions as I carefully rendered my choice. I bought the car that I thoroughly enjoy driving and with no complaints, and the satisfaction does not stop there. I have found them just as attentive and friendly after the sale and ready to serve. They are genuinely interested in their customers. Justin Sontag was the very competent salesman; Damond Smith helped me make the best financial decisions; Steve Fineran was the top-notch general sales manager; Al and Josh Palmer are making sure my car is remaining to function in top performance. These guys have really restored my faith in car dealerships and personnel. And I am finding the entire crew at Jax Chrysler-Jeep-Dodge are just as friendly, competent, and caring for their customers. The friendly, capable "family" at Jax Chrysler-Jeep-Dodge really cares about the customer.

Jeep Enthusiast

3 de jul. de 2013

Great facility, superb inventory to chose from. Met with Justin Sontag at the front door and felt like he was very interested in answering my questions and my needs in the Jeep. I have purchased several new cars in the last few years and by far this was the best experience yet. Highly Recommend this dealership!!

Gator fan

2 de jul. de 2013

Ira is definitely one of the best salesmen I have had the opportunity to deal with. You could tell he was honest and bent over backwards to make sure I was 100% satisfied with the deal. He has the perfect personality to work with people. I LOVE my car! The dealership was smart to hire him, I don't doubt he sells plenty of cars. The cashier could be a little more pleasant though, an attitude adjustment could be helpful. I believe her name was Ashleigh

mike

2 de jul. de 2013

This dealership cared about my needs and desires in a new vehicle. Ira Smith handled me as if i was a millionaire. (which im not lol) I would recomend this dealership to anyone in the market for a new or used vehicle

Kenneth and Jean Belangia

1 de jul. de 2013

Since moving to this area in 1998, this is the fourth van we have bought here. On 1/15/2013, my wife and I stopped by dealership to have the Service Department check on an apparent rattle in our van. (We had no intensions of buying a new vehilce at all!) While waiting, I looked up our previous salesman Dennis, who is now a floor manager. We exchanged greetings and after some discussion about new improvements on newer vans, Dennis introduced us to Salesman Justin Sontag. He showed us some new 2013 vans and the new improvements.We explained that we were not in the market for a new van but we looked anyway. We were inpressed with a 2013 Chrysler Touring model. Justin and Dennis discussed a "deal" for this particuler Van. After talking it over with my wife, she recommended that we take it as it was to our "advantage" to trade. Justin Sontag was and is a very pleasent salesperson to deal with. At all times he was very knowledgeable and professional and at no time applied any "pressure to buy". That is what we look for in a dealership. Thats the main reason we have bought 4 vehicles from Jacksonville Chrysler CJD.

Joe

30 de jun. de 2013

We went looking to replace our car with a used truck and bought a new one instead. Myles Telzer was a great salesman and worked with us on getting a good price that was agreeable. All employees were courteous and kind during the buying process and getting us in the truck we needed.

MPatthey

30 de jun. de 2013

I went in today just looking at a used Jeep Wrangler Unlimited's and didn't think I would be buying so soon. The salesman, Christian Perez, was great! He was awesome and found the right car that was exactly what I wanted. I thought that a new Jeep would have been way out of my price range, so I told him exactly where I wanted to be in payments and they were good at accommodating my needs. I am proud that I walked away today with a brand new Jeep Wrangler Unlimited! Best car buying experience and it was all because of Christian!!!

car enthusiast

30 de jun. de 2013

Large selection of vehicles to choose from; nice clean facilities.

Carlos R

30 de jun. de 2013

I was looking for the car I've always wanted and it turned out to be at chrysler jeep dodge off nursery field. I then called for availability and spoke to John who was very friendly and assured me he would wait for me to come see the car. John stayed two hours passed closing time even though I was already being helped by the financing dept. John stayed until I left driving my new car. I later had to get my windshield replaced. All through this process John was very easy to reach whenever I had any questions or concerns. John is a very personable and friendly individual. I felt like I was being helped by a friend rather than a salesman.

Deni Trobradovic

29 de jun. de 2013

Christian was my salesman, had excellent experience, I would recommend to buy from Jacksonville Chrysler Jeep Dodge.

Roger

29 de jun. de 2013

If your looking for a vehicle this is the place to go. Everyone there was was friendly and answered all my questions and had me in and out in no time with a new ride . I recommend this place to all my friends interested in a new car

Jessica

25 de jun. de 2013

After considerable research of comparable Jeep Grand Cherokees, JaxCJDR had the best price! They were efficient and were very responsive to my questions and inquiries and were considerate of my long-distance travels. The internet sales manager and customer relations manager were both excellent and provided great customer service. I have purchased a few cars and this was the easiest car buying experience I have had from beginning to end! With their help, I am the proud owner of a Jeep Grand Cherokee and couldn't be happier with my car buying decision!

Lackofservice

17 de jun. de 2013

Have had multiple problems with a new Jeep Wrangler Rubicon. All management does not return phone calls at either location. Left 2 messages on two different occasions for the GM at Baymeadows location and still waiting on a phone call back from their Arlington location after talking to Tommy the GM at that location. He was going to speak to the other GM and let me know. After waiting 3 days I showed back up to the dealer but but they hide out in their glass room and avoid problems. After standing there for 15 minutes I asked the receptionist how long it will be as I was just watching him sit there. She called him again and said I would have to leave my number. Management at both locations makes it impossible to file a complaint or get to a higher level. That is my reason for this review. Lack of service for the past 8 months has finally put me over the boiling point. Chysler Corporate has apologized greatly for the lack of service from this dealer and Chrysler is working with me on a replacement Jeep since service is not able to repair it.

joe jaxright

10 de jun. de 2013

no system for getting your car repaired. Appointments are a waste of time because it does not guarantee your car will even be looked at that day.

everyone already know me

24 de may. de 2013

I understand occasionally something goes wrong. I am not writing this based on one thing. I purchased a 2013 Dodge Dart in January 2013. I have complaints about the sales people, the service center, and the management. I have never had such a terrible experience. I have purchased four other brand new cars in my lifetime, and this dealership is the worst at everything, and their product is below standard as well. I would list the exact details, but I don't have the patience. It is now May 2013 and after trading in my original Dart for another one, I am still having problems with the dealership. I would stay far away from CJDR Jax!

nopressure

12 de may. de 2013

We left the dealership yesterday because of typical car dealer pressure - BUY TODAY - The sales person said "let me go get you a brochure for the vehicle" - surprise surprise it was a stall tactic to keep you in the showroom for "let me go get my manager" - will never return or even think of buying a vehicle here. Just seeing all the managers sitting behind the glass all looking at you - really puts any potential customer off. Sales person was unprofessional - We are buying a vehicle from Ford - no pressure - very professional - and sold the vehicle based on knowledge about the car.

CATWOMAN

8 de may. de 2013

I recently purchased a vehicle from this dealership and it was the best buying experience I have ever had. Being around the staff makes me just want to hang out with them because their so happy, friendly and curtious. They were all very professional and there was no high pressure sales. I just went in told them what I was looking for , they located the vehicle, and informed me of all the features. The salesman was very helpful and even took my motorcycle as a trade in. They have Harleys for sell at this dealership, do you believe that? Their really nice motorcycles and even have a Harley trike for sell. I am getting a little older and the weight of a motorcycle was getting to be too much for me being a female but I may just go back and buy that trike. I will definately come back here to purchase in the future.

Coolpop

20 de abr. de 2013

Absolutely the best dealership around with unrivaled customer service. Huge thanks to Steve Fineran, Ernest, and Damone Smith. Class and professionalism all the way around. Well done.

AlstonB

19 de mar. de 2013

People were great! Ask for Ira, staff was knowledgeable and curteous. Plenty of Inventory.......and most important the buying process was fairly painless and the price was right! Also they got my financed at a good rate with damaged credit. I highly recommend Jacksonville Chrysler Jeep Dodge!

Carol and Stephanie.......Waycross GA

2 de mar. de 2013

We have purchased several cars through our 29 years of marriage but never have we had a car buying experience like this!!!!! From the time we walked through the door we were made welcome. We were then directed to Ira Smith. He was........... Well from now on will be OUR SALESMAN!!! IWe don't intend to trade anywhere else now but JAX Chrysler Jeep Dodge. What a great salesman!! He went above and beyond and exceeded our expectations. I think its the first car we ever bought that we didn't feel like we were taking something out of the salesmans pocket!!!! He didn't give us the run around. He was a straight up kind of guy!! We were so impressed we went back to Jax the next weekend with our son and he bought a vehicle from Ira!! Ira and jax Chrysler Jeep Dodge will be getting high reccomendations from our family! Thank you, Satisfied Customers, Carol and Stephanie James

sweetlove.steph

1 de mar. de 2013

Working with the "Jax Chrysler Jeep Dodge" team was honestly a pleasure! Each staff member was quick precise and efficient to deliver quality service. In paticular Ira Smith. What can be an excrutiating experience for most; was fun exciting and quick. He had everything that needed to be prepared prior to my arrival; negotiating was painless, and most importantly he was HONEST! One thing for sure is that he truly cares for his customers! Thank you to "Jax Chrysler Jeep Dodge" and specifically Ira Smith for changing my mind on the experience of purchasing a vehicle...

Mike

23 de feb. de 2013

I went in to get a close look at a car was interested in and to take a test drive. I let them know upfront I was NOT going to buy a car that day. They insisted on appraising my car for trade in and promptly insulted me by offering half what NADA and Kelley Blue Book list. Both the salesman and the sales manager were both quite pushy and would not give me an offer in writing. I understand they want to make a sale but they also have to respect the customers wishes.

lori

5 de feb. de 2013

I bought a 2013 Jeep Cherokee. The brakes were bad on the car which caused the car to vibrate when I applied the brakes. I called the dealership several times but no one would return my call. I finally just took the car into service on my on but never received a call back from my salesman. Second, the vehicle was sold to me with only 1 set of keys. I was told that another salesman took the keys home with him and they would overnight the keys to my home address. I called many times and even left two messages with the general manager but no one returned my call. I still have a car that is only two weeks old and only one set of keys.