DAdame

15 de jul. de 2016

I just called Jaguar Central Houston's service department to make an appointment to have the (disintegrated) front upper shock mounts replaced on my 2001 XK8 (which only has 21K miles on it), and I was told that they do not work on Jaguars that are over 10 years old!! I asked since when have they not worked on Jaguars older than 10 years, because I have had my 2001 XK8 repaired and serviced at Jaguar Central Houston since 2011. Unbelievable that a Jaguar Dealship doesn't work on Jaguars!!! Well I certainly won't be taking my Landrover to this dealer any longer and will never consider buying a new car from them.

SMS

26 de oct. de 2015

Recently, I purchased a Jaguar 2015 F-Type from Carson Bryant at this dealership. Overall, this was an excellent experience and I felt well taken care of. Carson Bryant was very knowledgeable in the product and was able to satisfy essentially every concern that I had regarding the purchase of this car. Carson Bryant and this dealership went out of their way to successfully make me happy in all aspects of this purchase. Actually, in my opinion, they went beyond my expectations correcting some concerns that I had that were identified and pointed out to them after I took delivery of the car. They did not have to do this but they did without any hesitation or resistance. How this car looked at the end was as important to them as it was to me - regardless of whether the deal was still open or closed. Bottom line - My happiness was important to them. For this, I am extremely grateful. Randy, the Pre-Owned Manager, was very fair and Vy Nuyen in Finance was very professional. I would strongly recommend Carson Bryant and this dealership without any hesitation.

AnnG

10 de jul. de 2015

Had an awesome experience searching and buying vehicles from Patrick Cummins. Purchased one on March 2015 and had such a wonderful experience went back for another vehicle June 2015. He made sure to take the time to answer all of our questions and concerns. Definitely love having someone so knowledgeable explain not only the benefits of certain cars, but the difference between them. He helped us find the perfect vehicles for our needs. Patrick Cummins is outstanding!

Suprane00

30 de jun. de 2015

My experience with this dealership was absolutely great. My salesperson was Rhonda, who is very professional and knowledgeable. I have purchased a new and used car from this facility and have nothing but praise all around. The new Jaguar's are amazing cars that they are now making now. My paperwork was completed in less than and hour and I was on the road. Rhonda expIained and taught me how to use the electronics on a very high tech car. I am very happy with my purchase and will be back when I ready for another.

stanglep

28 de ene. de 2015

I had been working a deal from out of town on a used car at Jaguar Houston Central. I live in Dallas. After finalizing the particulars, I sent a CC authorization form back to them for $1000.00 to hold the car for 24-48 hrs. Concurrent to this, I was in the process of refinancing my home. I wanted to make sure the higher payment was not going to effect this process. I placed the CC hold on a Tuesday night. Wednesday morning, my mortgage lender told me to hold off just to make sure. I notified my salesperson (Cecily Ojeda) at 8:15am that I would need to hold off a few hours until I could work on the mortgage situation and needed to make sure all was in order. By 12:30 pm, I was given the OK to proceed. I immediately contacted Cecily to let her know I was good to go and that I would be down within the next two days. I told them to process my CC authorization. I was then told by Cecily that her manager, "Randy" would not allow them to hold the car any longer and that they had other people coming to look at the car later in the day. I informed them that I would like to purchase the car barring any un-forseen issues and that I would be down by 5pm the following day to complete the deal. They completely refused to hold the car for 24 hours so I could come down and buy it. I was the first one interested and had finalized all particulars, including a credit app with their finance department. I even contacted the General Manager, Jason Lacher, leaving a voicemail for him. He did not return my phone call. They refused to give me first dibs and sold the car out from underneath me without letting me know someone else wanted to buy the car. They are not customer focused and have no regard for doing business in an ethical manner. Avoid this dealership at all costs. Shady and unprofessional. If you want a Jaguar, Land Rover or are considering a used car from this dealer, look elsewhere.

Bwjj14

4 de jun. de 2013

A good guy to do business with,no low balling on trade,an fight to get all he can to make the purchase better then its presented to be.... I totally recommend him ( mister Bernard )

Dzindler

23 de may. de 2013

Purchased a Jaguar and Land Rover from Patrick. Very happy with the way I am treated, knowledge and Integrity. Will be purchasing 2 more vehicle from him in 2013. Great Management too.

mcdoogs

2 de feb. de 2013

Very responsive even after the sale which is unusual. Went out of way to ensure needs met and did so in very positive manner. Met all my needs and then some. Would definitely recomend.

Giroux

5 de ago. de 2012

I am in the process of working with the Consumer Protection division of the Attorney General's office to file a claim against this dealership for their deceitful practices which I believe violate our state's fair trade practices act. I am also contacting Jaguar USA about this particular dealership's practices and Kenny Wright in particular. BEWARE OF THIS DEALERSHIP - in particular do not deal with KENNY WRIGHT; judging from our experience we believe he engages in deceitful practices. DO NOT BUY FROM HERE. What they did to us sure feels like bait and switch. Additionally they showed us a car that they later told us we couldn't buy because it was under contract (had received a deposit) with another buyer. The entire week we spent dealing with them seemed fishy in general. Two of the three cars that they originally told me were available for purchase amazingly weren't available on Saturday morning when we went in. Fine. Things sometmes happen. This could all very well have been on the up and up. We then went to look at the one remaining car, test drove it, we weren't sure about it so we walked away, 90 minutes later changed our minds and expressed our interest. Their Sales Manager (Kenny Wright) sent us an email in a condescending tone (his whole tone in person and via email is extremely condescending) the gist of which implied that a magical buyer from out of state had mysteriously resurrected and had made a down payment. It's amazing they were able to get a bank wire transfer for deposit on a Saturday evening from out of state within a 90 minute period. I'd sure like to bank there. Very fishy. He is VERY SLIMY to deal with - as well as generally unprofessional and impolite. I thought that by buying a used car from a Jaguar/Land Rover dealership that I'd escape some of the *yuck* factor of buying a used car from a more common dealership. Not the case. This has been the single worst car buying experience of my life. It seems as though they are in the business of NOT wanting to sell you a car. In fact, I'd say he was antagonistic during the whole process. He barely even bothered with any semblance of politeness. He also seems not to care very much about his personal appearance. I would think Jaguar would like their Sales Team (Sales Manager in particular) to at least be clean shaven and not disheveled. The only reason I mention this is because I suppose it shouldn't be a surprise to be treated disrespectfully by someone who appears to take no pride in his own self. I'm surprised Jaguar would let this guy represent the Jaguar name. I did copy the General Manager in on most of our communications with Kenny but he remained mostly silent and at no point stepped in to try to salvage any of the sales. By the way, I had been a loyal customer of this dealership's service department for years and walked in with pre-approved financing (we also could have paid cash but they did not need to know that), so I'm not a random person off the street. Also, if you are a woman do not deal with this dealership. Based on my interaction with Kenny, he strikes me as a a bit of an old fashioned, slightly less evolved type, who holds women in low regard. There is one Jaguar salesman there that was extremely helpful - his name was Rick. He was polite to us, friendly and knowledgable - downright pleasant. Unfortunately for some reason we were dealing with Kenny. I do not wish to completely throw this dealership under the bus. They do have an excellent service department headed by Dexter Taylor who has always gone above and beyond in terms of customer service as well as a service consultant, Stephen Almond, whom I've had the pleasure of working with for a few years. I was simply SHOCKED to be treated the way I was by the sales team (Kenny in particular, as well as Brittany) given the quality of service I've received from their repair team over the years. All this could have been avoided had they simply sold us the used car we went in to buy instead of making up a story about phantom buyers suddenly appearing from out of state with magical bank transfers happening on Saturday evenings within 2 hours of us walking out. Shame on you Jaguar Central. We'll see how the attorney general's office feels about their seemingly deceptive practices as well as how Jaguar USA feels about this particular dealership's representation of the Jaguar name. Also, I forgot to mention that they did not disclose two safety issues with the car we were looking at. They were both issues that unless you specifically looked for them you wouldn't likely discover until later on. Once we pointed out the issues to them they admitted to having known about one but not about the other. I'm not sure if they're required to point these out by law or not, but just thought I'd make mention of it. It seems to me they would have caught both safety issues when doing their 140 point check. Could have been an honest mistake, who knows, but worth pointing out.

BobM42

27 de ago. de 2010

Deceitful salesmen. Bad dealership. Don't believe their lies.1) I found one of their listings at cars.com that I was interested in.2) I called 877-661-3144 - their "direct esales number"- the first time, the wait was over 5 minutes. I hung up.3) I called again about 20 minutes later. I talked to someone I think that was named Shelly. We talked for a while. She said that she would send me more pictures on this specific car by email and more information.She didnt send the information.4) I submitted an online request to see the car.5) At 9:39AM I got a call from 281-892-0650 from a Shelly/Sherri saying the car was available and my appointment would be on the calendar. 6) That day I spoke with Jennifer Day 3 times on the live chat system and was very specific in wanting to make this appointment easy. I wanted to know whom to ask for when arriving, re-confirm the car was available, and finally, move the appointment from 12:15PM until 11:00AM. At about 10:45AM, she told me 1) the car was available, 2) When arriving ask for Dana.7) When my wife arrived at the dealership, less than 20 minutes after I disconnected from Jennifer Day, she learned thata) The car is pending sale (not available for sale)b) Dana doesn't work at the dealership, so asking for her to show her the car didnt work.c) The car was not at the location.So - the lesson is - don't believe Jaguarhoustoncentral com - because when it looks like they have a deal, they're lying to you.