Richard Ruben

9 de jun. de 2015

Great Service, repair time was exactly what service personnel said, comfortable waiting area and pleasant staff.

Bernard

5 de jun. de 2015

I was satisfied with everything. The car was returned in great shape.

bda

13 de may. de 2015

I went to this dealership to purchase a new range rover sport. the salesman John was very helpful, professional, and nice with the whole processes. I would recommend anyone to this dealership. It was a nice environment without any pressure of buying. the facility was very clean too and everyone was nice and helpful. i will buy my next truck from here too.

Suzanne H

21 de ene. de 2015

I have approximately 24 videos of the light issue I have been having with my car which has spanned over 18 months. I have had to take my car into the shop (in Annapolis) more than 10 times regarding this issue. They have, for years, thrown their hands up and said they couldn't find anything. I brought my car in for the light issue around Christmas for the first time to Hunt Valley. It is not much into January and less than a month later and I believe we have made more progress on the issue than over 18 months at Annapolis. LEON actually wanted to find the problem. Asked more questions and showed more interest and concern about the issue than all of the customer service reps, manager, and technician combined from Annapolis. Leon gave me his cell phone and personal email to see the videos and pictures and to call him upon the same issue. I did, not 72 hours after leaving your shop. He was attentive and made an immediate appoint ment for him' just to take a look'. He was able to capture some data which he, as well as I, believes puts us closer to finding out this issue.This issue has not only been extremely frustrating, caused me doubt in my so loved vehicle, but also used a tremendous amount of my time (probably over 20+ hours not to mention being without my car for days on end). I feel like Leon actually cared and was respectful of all mentioned above. Leon, certainly goes above and beyond -- and for you - that is priceless. For me that is a 10 in the customer service. Thank you!

Suzanne H

21 de ene. de 2015

I have approximately 24 videos of the light issue I have been having with my car which has spanned over 18 months. I have had to take my car into the shop (in Annapolis) more than 10 times regarding this issue. They have, for years, thrown their hands up and said they couldn't find anything. I brought my car in for the light issue around Christmas for the first time to Hunt Valley. It is not much into January and less than a month later and I believe we have made more progress on the issue than over 18 months at Annapolis. LEON actually wanted to find the problem. Asked more questions and showed more interest and concern about the issue than all of the customer service reps, manager, and technician combined from Annapolis. Leon gave me his cell phone and personal email to see the videos and pictures and to call him upon the same issue. I did, not 72 hours after leaving your shop. He was attentive and made an immediate appoint ment for him' just to take a look'. He was able to capture some data which he, as well as I, believes puts us closer to finding out this issue. This issue has not only been extremely frustrating, caused me doubt in my so loved vehicle, but also used a tremendous amount of my time (probably over 20+ hours not to mention being without my car for days on end). I feel like Leon actually cared and was respectful of all mentioned above. Leon, certainly goes above and beyond -- and for you - that is priceless. For me that is a 10 in the customer service. Thank you!

Vanetta Luigi

22 de oct. de 2014

All the staff here has a great attitude. They made the purchase of my wife's Land Rover fun like it should be. They gave us a price over the internet and nothing changed when we got there. The truck was clean and ready to go. They took the time to make my wife comfortable with her new truck and all it options. I would have no problem recommending them,to friends and family.

Zarnick Caitlin

22 de oct. de 2014

I enjoyed my time here in service the refreshments they had in the waiting room were simply splendid. The service was wonderful with a clear explanation of the work being done. Not to mention snacks and refreshments were free in the waiting room. Also wifi was pretty fast. Ill continue to do service here and buy my cars here as long as they keep treating me and my Jaguar this well.

Zarnick

22 de oct. de 2014

I enjoyed my time here in service the refreshments they had in the waiting room were simply splendid. The service was wonderful with a clear explanation of the work being done. Not to mention snacks and refreshments were free in the waiting room. Also wifi was pretty fast. Ill continue to do service here and buy my cars here as long as they keep treating me and my Jaguar this well.

Beardall Susie

21 de oct. de 2014

I bought my 2nd Land Rover here because of how well I was treated in service over the past 3 years. Staff is always polite and I think I got a great deal both times. I would recommend them to anyone looking for a new Land Rover.

BeardallSusie

21 de oct. de 2014

I love they way they treat me in service so much that I just bought my second Land Rover here. Staff is always polite and helpful. Took the time on two different occasions to help me program the blue tooth on my new Land rover.

NS2014

6 de ago. de 2014

I leased a Range Rover Evoque from this dealership and I was sold on the safety features. A few weeks later engine caught fire and stared smoking causing me to be stranded in D.C. They picked up the car and told me they "fixed" it a few days later. They said it was a minor issue. I asked for a different car and they refused. In fact the representative YELLED AT ME and was insanely RUDE!!! Now they are trying to make me pay the lease on a car they have been holding because I am disputing it's safety. WORST DEALERSHIP. AVOID AT ALL COSTS!

NoCar

18 de jul. de 2014

I tried to order a new car from this dealership, and after seven months I still have no car and have been largely ignored by the sales consultant unless I initiated the contact. I was recently told by the dealership that the car was expected to be delivered about one year after it was originally ordered. I spoke with another dealership who said that the explanations I had received regarding the delay in my order were not consistent with their experience with this particular vehicle, and they were shocked that I had not yet received the car I ordered. You can draw your own conclusions from my unfortunate experience.

LookingforRover

17 de jul. de 2014

I ordered a new Rover Rover and never received the car. The latest communication from the dealer was that I could expect to receive the vehicle a year after I initially visited the dealership. I spoke with other Land Rover dealers and they were shocked about my experience and said there was no reason why it would take that long to receive a new vehicle. No one at Land Rover of Hunt Valley has expressed any concern about the inconvenience this has caused me. I could care less about the car, but the thing that really bothers me is the fact that the information they had been providing was not consistent with what other dealers were experiencing with this particular model. Land Rover of North America has been equally unhelpful. If you want to avoid the hassle and actually end up with a car, I suggest trying another Land Rover dealership.

DesmondAbby

17 de jun. de 2014

Pamela Keys of internet sales! Is the BEST! She help me purchase a convertible Jaguar from halfway across United States! She rocked me through the financing the documents gave me explicit details and photos of the car and held my hand through the whole process! She was always very patient and very kind and made me feel like she treated it as if it were her own car! Thank you very much Pamela Keys!

Rfetch

9 de may. de 2014

This is my wife's first new car in 10 years. Her previous car was a Mercedes and it was good to her but it was time for a new one. She had seen the new convertible displayed at a casino while we were on vacation and feel in love with it. Unfortunately we didn't win that one. She loves her new car,and I must say the staff were all professional and easy to deal with. The facility is what Id expect from a luxury car dealership. I would recommend them to anyone in the market for a new Jag or service.

jkim1234

3 de abr. de 2014

This dealership is a joke. I would never recommend anyone to purchase a car from them. I came in to purchase a new land rover and found one that I liked. I went to my bank to finance the purchase. Once approved, I went to the dealer with the down payment and letter from my bank on authorization on the purchase. Steve, my sales adviser immediately got another salesman - not even a manager, who told me that I had to fill out a credit report and have their finance team review my credit. I ask why and they could not explain the process to me; just got rude and started to raise their voices. WTF! I am purchasing a 100K car and this is their idea of customer service. Worse experience at a car dealership. I own Mercedes and Lexis and never had such issues. They want my money. I guess these guys do not. I would never recommend this dealer.

John Mart

16 de ago. de 2013

I just bought a new FTYPE from Frankel Jaguar , and had an excellent pressure free experience. I love my new FTYPE and am really glad I made the move to Jaguar! Thank you guys for making it fun!! I love my new Jag and the family cant wait to take on vacation.

MarieMD

23 de jul. de 2013

I was in negotiations to purchase this vehicle for a couple of days. Went up and spent 3+ hours in the dealership, test driving, and speaking with the sales rep. The next business day, I call to agree to the deal and was told someone was in the store purchasing the vehicle right now. No call or contact from the dealership after my time was spent in their store and traveling an hour for this specific vehicle. We had just spoken not 3 hours prior - the sales rep knew I wanted to purchase the vehicle and assured me that he would let me know if anyone was even remotely interested in purchasing the vehicle. Imagine the disappointment when I believed I had finally met a great used car salesman with honest tactics. I'm in sales as well and would never undercut a potential customer or client in this fashion.

AwaltInc

9 de nov. de 2012

I have purschased four LandRovers in twelve years. Sales and service keeps me coming back to Frankel along with the product itself. I have owned Porsche's, BMW's, and Mercedesl, but I only want a LandRover for my family's needs. Thank you Mr.Frankel, Jeff, and Kenny for keeping my family comfortable and safe!

koldewey

19 de sep. de 2012

Was looking for a low mileage Jaguar XF not more than two years old and still under manufacturers warranty at the right price.. Looked on ebaymotors and Hunt Valley had a car which matched the specs I was looking for. I spoke with Pamela Keys and the car I had found did indeed match what I was looking for. We discuused the details and agreed on a price. Pamela was outstanding, made the entire transaction very easy and she personlly delivered the car on Monday. All of the paperwork was taken care of and the interest rate is great. The car lookslike brand new and handle superbly. Now I must hope for reliability and trouble free motoring, not always a Jaguar srong suit!Pamala told me to ontact her immediately if I had any problems and that Hunt Valley would be there for me.Great job Pamela - thanks!

coleandrew

6 de ago. de 2012

I love my new Land Rover. I drove over an hour to get here and it was worth it. John was very knowledgeable and answered all my questions. The Mangers were very nice and the process moved quick and professionally. Facility is nice and clean,including the bathrooms. I drove a pretty long way in traffic but the deal and service made it well worth it.

bjmanuel

19 de jul. de 2012

I had spoken with Pam Keys your Internet Sales Manager on Monday about a car that I was extremely interesting in purchasing. I was going to drive over from Winchester, VA that evening but she told me that the car I saw online wasn't ready yet and she needed a day. She PROMISED me that she would call me first thing and I would drop everything and drive to Maryland to make the purchase as soon as the car was ready. I was delighted, as this was the exact car I was hoping to purchase. Yesterday morning (1 day later as she requested) I emailed to see if I could go pick it up that evening and she replied "Sorry but it was sold yesterday". What's up with that? I am so upset!! It was a slam dunk sale for your guys - ugh!

Jaglover

19 de jul. de 2012

I had spoken with Pam Keys your Internet Sales Manager on Monday about a car that I was extremely interesting in purchasing. I was going to drive over from Winchester, VA that evening but she told me that the car I saw online wasn't ready yet and she needed a day. She PROMISED me that she would call me first thing and I would drop everything and drive to Maryland to make the purchase as soon as the car was ready. I was delighted, as this was the exact car I was hoping to purchase. Yesterday morning (1 day later as she requested) I emailed to see if I could go pick it up that evening and she replied "Sorry but it was sold yesterday". What's up with that? I am so upset!! It was a slam dunk sale for your guys - ugh!

suzidclayton919

16 de jul. de 2012

I was very pleased with the service I received from Frankel recently from the Land Rover store. My Land Rover need an interior piece replaced but they didn't have in stock. Its was still in its new car warranty and they said they would order and call me when it came in. Jeff not only called me when my part came in but came and picked it up from my work,replaced the part and dropped it back off to me later that evening. I appreciate how he went out of his way to make in convenient for me.

myrabwhite914

2 de jul. de 2012

These guys are awesome.One of their competitors practically threw me out of their dealership citing it was too early to get me out of my lease into a new one. So i called Frankel, they brought me in, although the deal was a bit challenging, they pulled it off thanks to the manager Brendan. All the staff was friendly.They have provided me with great service every time I take my car in for service. Make sure you go and see them for your new Jaguar.

sherritthompson

25 de jun. de 2012

I started taking my Jag here for service about 4 years ago. I found the service department to be honest and fair. My car was always done on time and i never had any issues. The waiting area I must say is the nicest Ive ever seen. Because of the service department I decided to buy my new Land Rover from Frankel. Kenny was nothing but professional and answered my many questions. We negotiated a fair price and I decided to go ahead with the purchase. Brendan the sales manager was also helpful and polite. I highly recommend Frankel sales and service departments.

laurencembolding721

19 de jun. de 2012

The best buying experience Ive every had. May is an excellent no pressure salesperson that was more than willing to answer each and everyone of our questions. The service department is also top notch,nicest Ive ever been to.

sobs

27 de may. de 2012

UNBELIEVABLY rude & unprofessional....When looking to purchase a car from them, 'Brad' in Sales told me the ones in which I was interested were "out of my price range" (though I had not yet had a conversation with them about price ranges); when I asked to test drive a particular model that was being advertised as available on their website, I was told I could not test drive it b/c it was parked out back b/c the owner wanted to use it for several days; when I asked how the various off roading mechanisms worked I was simply told I "wouldn't need them." After months of promising to get the Range Rover I desired in stock, they never followed through so I ultimately purchased my '08 Range Rover at another Land Rover dealership --- & got it for the same price that Hunt Valley Land Rover was demanding for their '06 Range Rovers (of the same mileage, condition & amenities). Regarding repairs, the multi-point inspection reports have contradicted themselves (one visit showing my tires were in dire need of replacement & the next time that they were in excellent condition (when in fact I had done nothing to them since I could tell they had plenty of tread left). On multiple occasions when I got my car back, the ivory leather interior was covered in grease & grime. Service Advisor Jeff Sine has been the WORST ---- he wouldn't/couldn't provide answers to my questions nor was he willing to try to track any down, he kept giving me the runaround. He also would never be up front about the estimated time needed to repair the car (repeatedly promising to have it ready "the next day" but it would ultimately take 2 weeks and he wouldn't call me to give me any sort of heads up when he said he would). And he has spoken down to me each time in such a condescending manner that I am DONE. I will never go back. I don't care how much hassle or extra money it will cost me to go to an alternate dealership or private autoshop ---- It will be 110% worth it to spare me the horrible experience I have to endure at the Hunt Valley Land Rover dealership.

.ike SUVs

2 de may. de 2012

This was the best purchase experience that I have ever had in buying a car. The owner was very hands on and helpful in the process The dealership was clean and very well run. The sales people and the new car get ready people were polite and friendly.

drbradclark

17 de dic. de 2011

I had an appointment for service on Monday. No one ever called me. I called late in the evening and was told that they were just taking my car in to be looked at. This was very strange as it was close to their closing time. Tuesday, still no call. I called them late in the day and again was told that they were just now taking my car in to be looked at. Wednesday, still no call. The excuse this time was the mechanic was out sick. Thursday I had to again call them and the service representative had a lot of trouble figuring out who I was or what was being done to my car. They finally did some work on the car and I went in late on Friday to pick it up. They didn't have the car ready and I had to wait for quite a while before they could figure out what they were doing. I picked up my car but had to leave my other car on their lot and pick it up the following day. First thing Saturday morning Paul Darby calls me at work and wants me to get my other car out of the customer parking area. I guess I wasn't considered a customer. Amazingly rude staff, BAD service and the work they did, well, the car still has the same problem. They will never see me there ever again!

dcjenner

25 de nov. de 2011

Have a Land Rover LR3 HSE - never got to service, they would only provide a loaner if I had bought the vehicle from them. Sales person was very rude.

ahmed_rafie

22 de nov. de 2011

This was one of the most pleasant car buying experiences I ever had. Not only was John a gentlemen, he listened and helped me choose the right car for me. He acknowledged my financial situation, gave me an excellent deal on my trade in and came in exactly on target with my monthly payment. Did I forget to mention the entire dealership worked as a team and this made the whole process a very positive experience. From the financing to the Manager I was treated with the utmost respect. Thank you John and the Frankel team.

LandRoverFan

22 de nov. de 2011

Extremely friendly and helpful, honest straightforward approach to selling. Nice to be treated like a person, which was sadly not true of the local Infinity dealer. Will happily recommend this dealer to friends and family looking for a quality Dealership.Kenny Winston was professional and low pressure,this was a large purchase that i wanted to make sure I made best possible decision.

Cherise

22 de nov. de 2011

I have been a customer of Frankel Automotive for more than a decade. Every experience has exceeded my expectations. They truly make the customer #1 and from the ownership through the entire team, they are by far the best Ive dealt with.Being a business owner myself, I know the importance of quality and consistancy in delivering product and customer service, and Frankel auto delivers it every step of the way.I applaud their committment to excellence.

magmascan

21 de nov. de 2011

My Review of Frankel Land Rover Jaguar: In my opinion Frankel Land Rover is one of the elite car dealerships in Maryland. From the moment we walked into the show room we were greeted by a very pleasent and courteous staff. Brendan ORourke our salesman never pressured us into making any decisions and answered all our questions without getting an attitude(we had plenty). All his promises were kept and our Range Rover beat all of our expectations. Thank you Brendan ORourke and Frankel Range Rover For making this easy.-Betty H

Mizohassan

26 de oct. de 2011

I bought so many cars in the past and I bought them from dealers that was very professional but my experience with Pamela Keyes was way beyond that .. besides she was professional and I think that's normal she was very informative and friendly And she made the sale so easy . She sets the bar of excellence way high that it will be very hard for the next sales person to reach in my next purchase ..

tierney211

26 de oct. de 2011

Let me tell you that this whole process was perfect from beginning to end because of one person...Pamela Keys! I had so many questions and she was very patient with me, answering every question I had. She went above and beyond to make sure I was happy and I don't think I have ever had such a great experience from a car dealership. She it to be truly commended for a great job!

spetzold

6 de jul. de 2011

Wonderful management staff! I had a problem with a loaner and they went above and beyond all my expectations to make sure that everything was resolved.