Christine Davis

6 de sep. de 2021

Pros: The assistant manager, Phil, was friendly and transparent. The service was fast and I was given a loaner (in advance request) so I could run errands. Service was affordable and they washed and vacuumed my car for me. Con: I called earlier in the week to get a Ballpark price for my service. Was sent to a voicemail. Receptionist was curt and condescending prior to sending me to voicemail. Left message and number. Service manager did not return my call. *Two thumbs down*

SUSAN MULLEN

7 de jun. de 2021

The service writers are always very nice. And very over worked. I wanted an oil change for my Jaguar. I was told that the 50k service on the car was eligible for 20% off. So I agreed. Now a synthetic oil change is easily $100 cheaper anywhere else in this town but, I realize these mechanics are specialists in Jaguar. I agreed. I get the bill and it included the 20% discount BUT, there is a $49.87 miscellaneous fee included! The fee covers shop supplies, fluids, etc. I’m told this expense is divided by each service ticket to make it more fair for the customer. BS ! This is nothing more than a service department doc fee just like what you pay when you purchase a vehicle. I was charged for parts, so put the miscellaneous shop fee on my bill and give me my discount!!! The miscellaneous fee is not to exceed $50. Well, if it’s divided equally, what if someone needs more than $50 of whatever? This fee is added after the discount. I wasn’t told about the fee when I agreed to the service. The explanation infuriated me! Other than that, I’m sure they are fine people.

Luis Bartolome

20 de jun. de 2021

We called first to see if the prepones vehicle was available. I spoke with Lee and he answered my questions. So, my wife and I drove over to see the car at the last minute. Lee took me for a test drive and as soon as I got off the car I told home I‘ll take it!. Lee made the process simple and pleasant. It was the way I wanted I’ll take it, here’s the payment or financing and I’ll let you know if I have any questions. Super easy. We are happy to have driven from Charlotte to make the purchase.

Charles Fravel

30 de ago. de 2021

Josh was our LR rep. Excellent service, kept me informed on parts and progress. Our ‘06 Sport has been a solid, dependable car. still looks and runs great. Josh and the service team gave her the TLC needed and gave her back to us as promised. Good job, Thanks.

Kayla Thompson

27 de jul. de 2021

I’ve had the opportunity to interact with at least one person in each department at this location and I am beyond pleased. Don with financing goes above and beyond to make deals happen while providing excellent customer service. Dean in the service department always takes care of my questions or concerns with my vehicle quickly, I feel he genuinely cares for the safety of clients. Caitlin, sold me my first vehicle from this location and was fantastic! She allowed me to select all of the details even down to the floor mats that she had special ordered for me and they were shipped to my home within days. I highly recommend using this location in Greenville, SC if you want a luxury experience and great customer service.