N_Gerasimatos

15 de ene. de 2016

Land Rover sold us a 2016 Range Rover Evoque that is plagued with know electronics issues. The first issue we noticed was the park assist not operating properly, it would rarely ever detect a spot and even when it detected a spot it failed miserably when trying to park. If we didn't intervene there were more than a few times the vehicle would've plowed into another parked car. When driving back to Seattle from portland, the vehicle became possessed. Lights started flashing, the alarm started blaring, doors and the rear hatch start locking and unlocking. It was terrifying not only for the driver but also for everyone else on the highway as well. I am sure more than a few people though the car was stolen since it was acting as if it had been.Land Rover acknowledged there is a known issue and said they are working on it. They provided no ETA on the resolution. The rear hatch, there is a foot motion sensor, This should detect your foot when waved underneath and open the rear hatch. This was designed so that if you had your hands full of groceries and what, not the rear hatch would open if a key was detected. It is a great feature. Unfortunately, it doesn't work! Land Rover again acknowledged there is a known issue and said they are working on it. They provided no ETA on the resolution. The rear backup camera fills with condensation and needs to be replaced. We have owned the vehicle less than 3o days and hardware is already failing. My BMW I had prior to a Land Rover needed one service item in 3 years, brake replacement. This vehicle has poor quality and craftsmanship.Sales advised us the vehicle had front and rear heated seats. After taking possession of the vehicle and reviewing the build spec sheet we determined it does not have such. If anything the build sheet is very misleading noting that the LOWER model, the SE has both front and rear but the HSA has only front heated seats. First time in my life where I have seen a LESSER vehicle is equipped with more options than a higher priced model. The vehicle also seems to have issues with speedometer calibration. It's equipped with a start-stop function and when resuming driving from a stop and the engine starts the speedometer takes a few minutes to correct itself. They noted a few miles per hour difference but obviously spent little time debugging such issues. This shows that their service center either doesn't care about the vehicles problems or is incompetent. Lastly, our vehicle has been sitting at Land Rover now for more than a week while they are attempting to isolate the issues we listed. I am responsible for making a monthly lease payment for a paperweight at this time. They have done nothing to either trade us for a different vehicle or attempt to make things right. All we hear from them is "We are trying to isolate the problems, working with Land Rover directly, and will update you soon as we hear something." This is entirely unacceptable.If Land Rover wanted to make things right they would take back this disaster of a vehicle under the Lemon Law and gives us something that works. Unfortunately, they could care less about the consumer and instead prefer to line their pockets with my money since I am stuck paying for a defective vehicle. I can assure you, the States Attorney General and my lawyer will both be hearing from me regarding all of these matters.

newcarevery3years

18 de oct. de 2015

Purchased a Jaguar X-Type when they first came out in early 2000's, although the service and the car were ok, when we returned to purchase another car, the salesman passed us off to someone else because another couple came in after us who were ready to buy right then when we said we were just looking and not ready for another month or so. I was a little offended. We were told a few different things by our 2nd salesperson and mislead so I insisted we leave and we will not be purchasing a car here again.

Leslie

12 de feb. de 2014

I contacted the dealership on February 3 to request information on a Land Rover Evoque I located online. Justin replied to my e-mail with a quick e-mail response, but when I asked a very simple question - Is the Evoque certified? - he never responded. It's 10 days later...still no response. Really? This is not customer service I would expect from Land Rover. I was ready to test drive and make a potential offer, but my business will be taken elsewhere.

hols

16 de nov. de 2013

My mechanic was having a difficult time diagnosing an issue with my jag. He took it to Jaguar of Tacoma to have them run a diagnosis. He couldn't get the service guy to call him back. So he tried the service manager who was very rude and told him that I should have brought it to them in first place but still wouldn't give him an answer. So he called the general manager Joseph Corrado who told him that if I had bought it from them they would have fixed it and if he didn't come and get it they were going to push it into the street. Wow, so amazingly rude and unprofessional! I will never ever take my car to this dealership again, EVER!

Used another dealer

2 de nov. de 2013

I stood in front of your dealership (about 15min) awaiting a sales person, and watched every sales person walk by me, and I am sure they could tell I was getting upset as more and more time passed. I finally approached a sales person, I do not recall the salespersons name, all I know is the guy sits inside the front door to the right when you walk thru the front doorlooks to be the first desk. When I walked in, he looked my way, so I asked him about the Volvo that I previously contacted the dealership on and schedule an appointment that day to follow up from my test drive and start negotiations, he said it was sold. When I said, reallyhe said well it sold at 8pm as the doors closed last nightI can show you 2014 wagons. I said are the wagons here, he said no, I replied, Im looking to buy today, so that does not help me...and he walked back to his desk with no other assistance or consideration. I was happy to take my business to another dealership with exceptional customer service; Jaguar/Land Rover/Range Rover of Seattle! With special recognition to Mel Carroll my sales person. Here are the comments from the internet manager regarding my poor service at the Tacoma dealership: First and foremost I apologize for the experience that you had with one of our salesman and I wish you had that persons name so I could use it as a training opportunity. I apologize again and dont wish anyone that calls or comes in to our dealership to feel that way but I do thank you for letting me know your experience. All i can say is I hope the mentoring session

Sonny

12 de sep. de 2013

Jaguar, Land Rover, Volvo of Tacoma did not answer my email, leave a voice message, or text as I requested.

shoopaman

16 de nov. de 2012

Before I begin, General Manager has resolved the issue and was very cordial and apologetic. However, that doesn't change the fact that the Sales Rep treated me the worst way possible. Arrived 30 minutes before closing. Walked by his desk which was the first open desk on the right side of the main entrance. No way he could've missed me. His back wasn't against the door entry point, he was sitting parallel to it. Walked acrossed a very large and tall hall to the main receptionists' oval. Asked to speak to a sales rep. With no surprise the very person who I assumed should've greeted me 3 minutes ago was summoned. Not sure why he couldn't greet me when I walked passed by him, wasn't busy, but may be because it was almost closing time. Granted, most(all) reps would make this up by being cordial and enthused about the prospect of sale. Didn't get that with him though. Rush rush rush feel... 'Just wanted to go home' was the feel the whole time. Must have made the assumption this deal wasn't going to happen so let's just get rid of him and go home on time. Not the only issue but from then on the negative vibe just snow balled which was just too heavy and large, ultimately it broke the bridge between me getting into a new Evoque and the dealer selling it. How do you argue with the customer? I would never treat my customers that way. This dealer needs to consider better option to represent them. Again, I could not speak for all but definitely, there is a bad apple in the bunch. The bunch may have hard time getting rid of the bad odor.Again, the GM did try and said everything right. Hopefully he is the right representative of the dealer and not this Ches fella.

LR3Owner

29 de ene. de 2012

I purchased a used 2007 Land Rover LR3, from the Land Rover Dealership in Fife, WA one year ago and the purchase seemed to be fair at the time. One year later, I returned to the same dealership to purchase another vehicle and to trade in the vehicle that I purchased from them. I was pre-qualified by my credit union in the morning, so I decided to get my Land Rover appraised by the Land Rover dealership that afternoon, prior to purchase and was offered a staggering $8,500 less for what I owe on the vehicle! I figured I would be in the ball park of possibly $1,500-3,000 less of what I owe, since the LR4 came out, however, I was totally shocked with this appraisal. I was displaying customer loyalty by returning to the same dealership for business, but not necessarily being met halfway, I mean, I am ready to make another purchase from them, just would like more value for the vehicle that they sold me and that they should stand behind.I should have known better, when I bought the vehicle I didn't notice that it did not have floor mats. The next day I called for some complimentary mats and I was given a price of $250. Needless to say I bought my mats elsewhere, but this should have been my first warning sign.The customer service is exceptional, luxury car dealerships tend to far a lot better than regular dealerships, they even have free ipads to use while waiting, complimentary coffee, sodas, and snacks.So, aside from the customer service and friendliness, I have to give the dealership a bad rating for not willing to go the extra mile for a first purchase or even for a returning customer for a trade in/second purchase. I expected better, but got the same appraisal value that a low rate dealership would have given me. Choose your dealer wisely.This is unfortunate, but goes hand in hand with luxury vehicles, inflated purchase price, instant high depreciation and low resale value.Dissatisfied Land Rover Owner.

bill hansen

25 de jul. de 2011

I have purchased a 2010 LR4 and 2011 LR4 and still have both! Clarence and the dealer were very good to work with and were accommodating in every way!! I have purchased somewhere around 100 cars in my life time and feel this was one of my best experiences with both purchases and would recommend this team to everyone!! :) BESTEST

bobjonesmilitary

20 de jul. de 2011

This dealership exudes the outstanding professionalism I have looked for all my life. I am treated like family whether I am buying/leasing a new car or in need of service. In essence, we are more than satisfied every time we come in. Quality and customer service are the best I have seen in my 40 years of driving and our needs are treated as number 1. Even though all customers are treated as number 1, Matt, Clarence, Rudy and the rest of the gang always consider our convenience and our situation as their priority at the time we come in. They also anticipate our needs before we know it. We could not ask for a better car family to deal with. People must be flocking in to buy/lease or service their new cars.Thank you...we appreciate it. Down below where it asks how I heard of this dealership I said "other" because I drove in years ago with our 1987 Jaguar and was immediately treated as a long time family member. We have since had several new cars from this family and it just keeps getting better. They are still the only ones to care for our 87 Jag, as well.