kathy.healey.79

4 de dic. de 2012

This is the second Land Rover vehicle we purchased. We purchased our first Land Rover from Rusty Johnsen and loved him! We were disappointed to find out that Rusty no longer worked for Land Rover Peabody. David Wanock was wonderful! He had so much knowledge of the vehicles and the patience to let us take our time making our final decision. He was always available to answer any questions and treated us like royalty. We really love our vehicle as much as our salesperson.

Rledwidge

14 de oct. de 2012

Very helpful, informative in fact an awesome experience all round. I could go on and on about how great the experience was but I don't think the provided box is big enough.

dbrochu

10 de ago. de 2012

The sales process went really well until there was a misunderstanding. Mentioned not to forget that I wanted a remote starter, when it was not included in the deal. The expereince went down hill. It has now been a week since the deal ended and they still need to give back a good portion of the deposite. It changed my mind of a land rover and I went an bought a Audi Q5.

stephfaloon

3 de abr. de 2012

We were warmly greeted by Will and Steve Burke. Both gave us great information on the Range Rover and we were extremely happy with the service we received. I would highly recommend them to anyone looking for a fantastic experience.

wc2446

17 de feb. de 2012

Sorry to say that I will most likely not be renewing into another lease at LandRover Peabody and will not be purchasing this vehicle. The service that i have experienced on this vehicle has pushed me to do so. From the beginning of driving the car off the lot, I encountered problems with this vehicle that seemed to not get resolved; mostly alignment. Their runner dropped off the car to me previously with the serveral things wrong with it and I got it back yesterday and the alignment is still not correct. If I hold the steering wheel straight and drive at a modest speed, the car still has a pull to the right. I was told three people test drove the car and it is now fine. Wrong answer. This is the last of several disappointing services i will encounter. It's a shame that RangeRover makes such good vehicles only to have incomptent service to ruin the experience. I will either go back to Audi or try another RR dealer.

jay22min

20 de ene. de 2012

I have nothing but great things to say about Evan and my experience at RR Peabody. I saw what I wanted online and made a visit and met with Evan. He was vert laid back and we took a test drive and I fell in love with the RR Sport. We talked some numbers and wasn't pressured at all. The whole experience was very easy and painless. I never felt pressured or uneasy and look forward to keeping a great relationship going.

GROCHMAN

6 de dic. de 2011

THIS WILL BE THE 5TH RANGE ROVER I HAVE PURCHASED. AND WHILE THE VEHICLES ARE RARELY FREE FROM TROUBLE, THIS DEALERSHIP AND THE STAFF AT LANDROVER OF PEABODY ARE ALWAYS A JOY TO DEAL WITH. I HAVE GLOWING RECOMMENDATIONS FOR STEVE PAWLOWICZ, WHO ALWAYS GOES THE EXTRA MILE TO MAKE ME FEEL LIKE PART OF A BIG RANGE ROVER FAMILY. CHRIS TSAPARLIS HAS HANDLED MY EVERY SERVICE ISSUE WITH IMMEDIACY, CONCERN, COMPETENCE AND A SMILE. HE IS THE BEST PIT CREW CHIEF ONE COULD ASK FOR. RUSTY JOHNSEN HAS BEEN GREAT FROM DAY ONE AND IS DEDICATED, NOT JUST TO MAKING A SALE, BUT TO BUILDING A RELATIONSHIPIT IS BECAUSE THE LEVEL OF EXCELLENCE,SERVICE, ATTENTION TO DETAIL AND HONESTY DEMONSTRATED BY STEVE PAWLOWICZ AND HIS TEAM, AND REFLECTED THROUGHOUT EVERY ASPECT OF LANDROVER OF PEABODY, THAT I REMAIN A LOYAL RANGER ROVER CUSTOMER. THAT IS A CERTAIN FACT

donna fagone-lubinski

15 de nov. de 2011

I was in the market for a car but never liked driving SUV's. I always thought theRanger Rover was the nicest looking SUV on the road. I drove by the dealership anddecided to go in. The first thing I told Rusty was I never liked SUV's and was looking at them only for my son's sake. Rusty told me to just give it a test drive. That was it!! I absolutely love the car and the dealership experience. Rusty was very non-threatening. I felt totally comfortable with him and his suggestions. I've since gone in to see him while driving by just to ask small questions about the car, i've emailed him and called him. He has always responded in a timely manner. I would feel very comfortable sending anyone I know to see him about a car.

Janet Lynam

15 de nov. de 2011

This is our fourth Land Rover from Land Rover Peabody. We decided to look for a slightly used one, there was no question where we would go for help. This relation ship with Land Rover Peabody has been for 14 years and we have never had a complaint,whether it be with service or sales. Chris, in the Service Area has always taken care of us with the utmost honesty and thoughtfulness, which is most important inpurchasing a vehicle. Our confidence in Chris and Land Rover Peabody is the reason wehave had our cars serviced only at this dealership. The sale of our latest Land Rover was handled by Rusty with the same honesty and thoughtfulness we have become accustomed to with Land Rover Peabody. We feel, with his thoughtfulness and knowledge, he made this transaction very smooth and pleasant for my husband and I.We appreciate the care we receive from Chris and Rusty at Land Rover Peabody.Janet and Jim Lynam

janetfward

9 de sep. de 2011

Rusty and the entire Team made our purchase a most enjoyable one. All were very proffessional, had extensive knowledge of vehicle, were timely and all deliverables were met as committed to. My husband and I would highly recomend this dealership. We pruchased a new Range Rover and we luv it!!!Janet and Mark Ward

dasema

25 de ago. de 2011

I do not even know where to start. I had a problem with my door handle sticking in cold weather. I made an appointment to get it fixed and also a oil change. It went all down hill after that. I first off I had no idea where to park it is a hole in the wall dealership from 1970 with no signs. I have not been at this dealer before and walked into the showroom floor (because I saw no sign for service) and asked at the front desk where service was. I was given the biggest stink face I have seen by the receptionist and then with an attitude told that it was over there. Ok, not a good start. Then I meet with a service guy who helps me who was wearing worn cloths like he just finished up on a construction site with a old beat up shirt and boots with paint on them. He immediately seemed pissed off that I came in and he had to talk to me. He did not even know who I was and gave me such additude. So I give him my information and restated my issue and they said right off the bat the car is no longer under warranty and you are going to have to pay for the oil service and if I really wanted to pay for it. I knew it was out of service. Why wouldn't I know. He made me feel that I made a bad decision bringing my car in. Then I tell him about the door issue and he stated again the car is not in warranty and we will have to charge you $250 to look at it. I then told him that this issue was brought up under warranty and was never fixed appropriately. He told me again it is no longer under warranty and I will have to pay $250 just to look at it. He said you will have to contact Range Rover. I said aren't you Land Rover. I can not help you you have to contact them. I asked how so he wrote down a phone number and gave it to me. I told him why can't you contact them while you are working on the car? He told me it is my problem not there problem. I told him I own a Lexus and never get these issues. When I had a problem with one of my Lexus's they contacted the corporate office for me. I bought an $80k car and get service and treatment like this? Just awful. His answer we are not Lexus. I said fine and then proceeded with the paperwork. As I told them on the phone I needed a loaner car and on the phone they told me no problem. He told me he can do that so he hands me some rental paperwork (for some crappy rental car) and I had to fill the gas etc... I told him again I do not get this treatment from Lexus. His response was again we are not Lexus. I spent $80k for a car to get a piece of junk rental that I have to make sure I fill the tank up or else I will be charged. I then told him I get to pick what type of Lexus I want as a loaner and do not have to fill the tank. At this point realized this is not a place I feel comfortable or trust so I take the keys and leave.I then called another dealership in the metrowest area and it was like night and day. It was a nice clean facility. Everyone was nice and cared about the appearance. I never told the dealership that I had this bad experience and they treated me like I bought a $80k car. I got a bottle of water, a Land Rover (not rental) loaner, and they contacted Range Rover for me. Now that is the service I expected. They kept the car for a day (and did not charge me $250) to determine the issue. They found the issue and it was a $20 pulley/wire in the handle that kept freezing in the cold. I almost paid $250 with land Rover Peabody for them to just check it out. Good thing I went to a reputable dealership. For the sake of Land Rover Peabody I hope you read this and work on your customer service issues.My suggestion: Look on-line first. I am not the only one who has had issues with them. Check out other Land Rover dealerships before you try this one. I have also heard the dealerhsip south of Boston is also a really nice dealership.

thebartons9

3 de ago. de 2011

I had a great experience from start to finish at Land Rover Peabody which resulted in the purchase of an LR4. Will's relaxed and informative style was incredibly welcome after having dealt with the typically more aggressive sales approach from other dealerships. Will took customer service to the next level when, after bringing in my car a few days after purchase to ask about some spotting that I thought may be due to the exterior treatment I opted for, Will personally handwashed and dried my car for me. I would recommend Land Rover Peabody, and Will, to anyone in the market for a new Rover.

csquigs

28 de jul. de 2011

This was a very pleasurable, non-pressure purchase. Evan Taylor was professional and a man of knowledge and integrity. The LR2 was my first used car purchase, and I had many questions that were quickly responded to. I was on a tight time-line, and this car deal was made and delivered the same day, within 4 total hours. Car was even detailed to perfection while I waited on the paperwork. Great test drive also where my family and I were put through the many features of the Rover, including our all-terrain experience!

carolkoulouris

20 de jul. de 2011

This was my first time dealing with Will and it was a very pleasant experience. He took me for the test drive and he was very helpful and knowledgeable on the cars. Thank You

cwilson0806

25 de jun. de 2011

Rusty was very upfront and honest and he was great to work with. This is the second car we have purchased from Rusty and we will keep coming back to work with him!

lnsown

23 de jun. de 2011

Everyone at the dealership was more than helpful. I had been to another dealership and had an uneasy experience and at Land rover Peabody I was completely comfortable and at ease.

mlathrop

10 de may. de 2011

After having had a terrible purchasing experience from Sudbury Land Rover of a Range Rover HSE just a few years back, we were adamant about not purchasing our next Rover from this particular dealership. Although Peabodys Range Rover dealership was a bit of a commute for us, the overall purchasing experience of our new Range Rover HSE from them was well worth the trip. First off, we have to say that Rusty Johnsen was the best sales professional we have ever dealt with in all our years of buying vehicles. He exhibited the utmost in professionalism, kindness, integrity, responsiveness and deep knowledge about the Rover vehicles. Never once did we feel uncomfortable or feel as if he was trying to pull the wool over our eyes as we had experienced in Sudbury sales. (I must mention, despite issues with Sudburys sales department, Sudburys service department is excellent) Rusty was trustworthy from start to finish and gave us a fair price for our new HSE and trade-in. Because we are a busy family, Rusty even drove our new vehicle out to Weston, took care of all the paper work, plate transfer, educated us on the new vehicle features right in our driveway and then took our old Range Rover back to their dealership for the trade.When it comes time to trade in my husbands car and should he choose to buy a Rover, Rusty Johnsen will be the person we will call. Thank you so much Rusty for restoring our faith in Rover.

akreycik

18 de abr. de 2011

Will was really great to work with. We looked at several LandRover dealers in Massachusetts before selecting Land Rover Peabody. They were very helpful and honest and gave us the best price for the New Range Rover Sport as well as the trade in for our vehicle. I would highly recommend working with Will.

rlaquale

25 de feb. de 2011

After having been thoroughly frustrated with a couple other mass/ri Land Rover dealerships I decided to give Land Rover Peabody a shot. I had to drive over an hour to the dealership--looking for great customer service--and I was not disappointed. Rusty was a pleasure to work with. He was honest, helpful and more than accommodating. The total sales experience was un-rushed and relaxing. I've bought over 12 cars in my life and this experience was the best. I would definitely recommend Land Rover Peabody and Rusty Johnsen to anyone looking to buy one of these great vehicles.

dpeluso11

23 de nov. de 2010

Our experience with Land Rover Peabody and our sales guide Will Connors was in one word; phenomenal! We knew from the first few minutes of meeting Will that we would be purchasing an LR4 at this dealership. From the very get go, Will's calm demeanor put us both at ease and his knowledge of the vehicles was outstanding. I've purchased many vehicles over the years and I am still amazed at the entire "experience" at LR Peabody. There are always some areas of buying a car that can be painful (i.e.- negotiations etc.) but I can honestly say that every single part of the process from the inital test drive with Will through negotiations to the final vehicle inspection was nothing short of pleasureable. I feel that the dealership was very fair in meeting as many realistic expectations that we set forth throughout this car buying process. As a business owner myself, I really can't say enough about the complete "experience" from start to finish. My wife & I are excited to be part of the Land Rover Peabody family and I would recommend this dealership and most notably Will Connors to anyone interested in receiving outstanding service and learning about the Land Rover brand.

jec021

16 de nov. de 2010

My wife and I had a great car buying experience with Will. He was very knowledgeable about the vehicles, but he also let the car do the selling. He made us feel very comfortable through the whole process and there was no doubt in our minds once we finished the sale that we had made the right choice.

arthurtar

16 de nov. de 2010

Let me tell you.........buying a car at this dealership was by far a pleasurable experience. I worked with sales rep Rusty Johnsen and this guy never made me feel rushed or pressured!! Actually, he recommended that I take my time and drive the different models to see what I like. I was deciding between a Range Rover HSE or Range Rover sport and after driving them he asked for me to take another test drive just to really get a feel between these two models. Well, when I returned the second time I knew which one was for me. Then Rusty explained to me all the features of this automobile and the warranty. I pointed out a couple of small things and Rusty stated without any hesitation that they would be corrected, well I bought the Range Rover Sport and then I was off to sit with there finance department and they really worked with me to get my best rate and protection coverage for this automobile. This guy figured out numbers that really put this deal together!! Well really if your in the market for a Land Rover Product these are the guys you want deal with!! I have bought 22 cars over the years and this dealership really was by far the most professional and fully educated on the products they sell! Again.....Land Rover of Peabody......Thank You for working with me..............and my new Range Rover Sport!!

APERMD

15 de nov. de 2010

This was the first Land Rover vehicle my wife and I every purchased and only our second car purchase overall. Although we were nervous about the purchase,we thought the buying process with Matt Raucci was an outstanding experience and solidified our confidence in our choice of car purchase. Rusty Johnsen was incredibly helpful during the entire process, as well. He took us through the entire car until we were comfortable with how everything worked. He then called us two days later to make sure we did not have any questions or concern. When we brought the car back a week later to have a navigation system installed (we wanted to wait before making this decision), Rusty made sure that the car was brought back to us without us having to go pick it up. Although somewhat distant from Cambridge where Lisa and I live, we feel that RoverPeabody is worth the drive.AP in Cambridge.

smiley11

11 de nov. de 2010

I had an awesome experience at Land Rover, Peabody. The service my wife and I received was first class. We bought our car Wednesday evening and the car was ready for pick up around 2pm the very next day! Everyone was friendly and genuine. We did not feel as though the dealers were trying to just take our money. We would definitely recommend this dealership to everyone!!

maureenng

10 de nov. de 2010

My love for landrover took me to Landrover Peobody, Not only did I find the vehicle I wanted and price range on my used trade in...I can only say the experience was exceptional.Rusty Johnsen is a wonderful asset to there team.Four years later he still picks up my landrover for service and leaves me a loaner.The wonderful service has brought my family of landrovers to travel one hour from our homes to Landrover Peobody.If you want to drive and exceptional vehicle,service and sales go to LANDROVER PEOBODY. Ask for RUSTY!!!!

davidofacton

10 de nov. de 2010

Buying our 3rd Range Rover from Rusty Johnsen was a quite wonderful experience. He personally come to our house to shuttle our old Range Rover for a used car valuation, he was a gentleman every step of the way, and her personally delivered our new Range Rover. The price was indisputably fair, the process was elegant, and we are very happy. This is the kind of service that matches our life style. Our old dealer was in Sudbury and they treated us with distain, gouged us on price, and couldn't care if we lived, died, or bought again. Never again will I use them. Rusty Johnsen is like having your favorite brother work at the dealer - you cannot help but trust him.

lishog

30 de oct. de 2010

My husband and I looked into a Land Rover for a corporate purchase, and went to Land Rover in Peabody to look for a vehicle. We were very appreciative of Tim Harris' friendly and no-pressure approach and technical knowledge. Sherman Smith worked on arranging all aspects of finance, and registration and made the whole process very smooth. Our vehicle was delivered on time, and was ready for pick-up on the agreed day. We received excellent guidance on the day of pick-up regarding all the vehicle features, and even treated to a spin on the off road course, and were very impressed with Tim's driving skills! Overall, we found the staff at Peabody Land Rover friendly, helpful, and knowledgeable, and we would recommend them to others for that reason and are deserving of a good rating. We love our new LR4, and couldn't be more pleased with the service and help we received.

kparente

9 de sep. de 2010

I have family in Massachusetts but actually live in Connecticut. When I was searching for my new car, I called every Land Rover dealer within 50 miles of where I live and was unable to find what I was looking for in my price range. My family owns a Land Rover purchased from Rusty Johnsen and referred me to Land Rover Peabody... he not only found me the car that I wanted at the price I wanted to pay, but he went above and beyond in every sense of the term. He was an amazing person to work with (not a typical sales person at all), and he has followed up with me over the past 18 months after my purchase! I would HIGHLY recommend this dealership, specifically Rusty to anyone in my family/friends circle - even outside of Massachusetts!Thanks for everything!!!

AlirezaHakimi

27 de ago. de 2010

My family and I had a great experience at this dealership and specially with our sales person Rusty. Range Rover was not my number 1 option, but after talking to Rusty and getting a better understanding of the car and a good deal, I gladly bought a new one. Sherman worked out a very good financing deal for me too. Rusty was knowledgable and available, but not pushy. I reommend this dealership and make sure to ask for Rusty when you go.

rsmmlg

26 de ago. de 2010

We had a great experience with LR Peabody. I feel l like we were treated in a friendly, professional and respectful manner the entire time. Rusty was thorough and fair, knowledgeable and not pushy (which we loved). I would tell people to ask for Rusty if they go to LR Peabody - although everyone else we encountered were friendly and helpful too.

joe f

26 de ago. de 2010

I bought a car from Rusty 10 years ago and tracked him down for another purchase. Rusty is honest and has a no pressure approach. He listened to what I was looking for and showed me several models that worked and I chose the Sport Supercharged. It was another good experience with Rusty although it was my first experience with Land Rover Peabody.

ladempsey

25 de ago. de 2010

I recently purhcased a vehicle from Land Rover Peabody and the experience was a fantastic one. Both Rusty and Matt on the sales side as well as Sherman on the business side were excellent to work with. They were very knowledgeable about not only the vehicle but also the different programs. Their customer service and attention to detail were top notch.I have worked with a few Land Rover dealerships in the New England area and without a doubt prefer this one above the others. I highly recommend them if you are looking for a new or used vehicle.

pigpen

5 de jul. de 2010

Will Connors and the staff at Land Rover Peabody were tremendous. I went in knowing very little about the car and Will patiently answered all my questions during a 7 day period. He was extremely patient, enthusiastic and diligent. He searched the entire country to locate the exact model with the specs I was looking for. He was also extremely responsive to both calls and emails... answering all questions in a timely manner. He called or emailed me when I requested and did not inundate me with sales calls. I visited several dealerships but found Will to be the most helpful salesman I encountered.Will and the staff at Land Rover Peabody were very courteous. They did not force the sale in any way. Land Rover Peabody also beat all the others in terms of price. I would recommend Will and Land Rover Peabody to anyone.

mmiller83

29 de jun. de 2010

This was my first experience purchasing a Range Rover, and it couldn't have been easier and less time consuming. I'd done enough research in advance to know the type of vehicle I was seeking, and was very pleased with the demeanor and professionalism of the staff. I worked with both Sherman Smith and Tim Harris. The negotiation was painless and didn't leave me with the negative vibe so often associated with purchasing a vehicle. They were also very patient in answering my barrage of questions. I'd done enough comparison shopping in advance to know they were super competive when it came to pricing, and the customer service experienced since has been superb. I intend upon working with this dealership again for my next vehicle.

hfjt

3 de jun. de 2010

A short time back, I was traveling with my family on a weekend for a two-week vacation when a belt on our Discovery's engine broke. Fortunately, we were able to call Rusty (on his day off) and have our car towed down from New Hampshire. Despite not originally purchasing our auto from the Peabody dealership, Rusty made arrangements for us to take a new LR3 as a loaner for our entire vacation -- without cost to us, even though the repair could be done immediately the following Monday and we were planning to be away for a much greater length of time. The whole turnaround took us about 1.5 hours (including waiting for the tow truck and tow itself), and we were back on our 8-hour road trip to our destination. With an infant, the convenience was much appreciated. When it came time to upgrade from the Discovery, we immediately called Rusty, and he set up with a right-priced Range Rover Sport Supercharged. Since our purchase, we have been quite pleased with our car. Although these cars can sometimes be expensive to maintain, Rusty continues to amaze us with his ability to keep our costs down -- saving us real money on everything from tow-kit installations to a replacement 20-inch rim. When it comes time for another Land Rover, there is no question about who will call up.

Hemlock

26 de feb. de 2010

Fabulous experience working with the entire staff at Range Rover of Peabody especially William Connors. Will was extremely knowledgeable about the entire product line, willing to take the time to educate a first time Range Rover buyer and the dealership was open to an extended road test where other dealers were not.Will and his sales management and business manager made my car buying experience the best car buying experience in 36 years of purchasing cars from BMW, Mercedes, Lexus and finally Land Rover.While buying this gorgeous new vehicle I shopped the local dealers but decided to travel from Framingham to Peabody to purchase my new Range Rover due to the great staff (William, Sherman and Matt), wonderful facility and the honest, friendly and courteous people that work a Range Rover of Peabody.I cannot remember having fun buying a car in a very very long time and this was fun AND they offered me the best deal in the area. I recommend Range Rover of Peabody if you want to buy a Land Rover at the best price in New England AND have fun! When was the last time you thoroughly enjoyed your car buying experience? Try Range Rover of Peabody and make sure to ask for William Connors.

northshore9

6 de feb. de 2010

We have been customers of Rusty Johnsen for ten years and followed him to Peabody because of the outstanding customer service he offers. It's rare to find his level of commitment and customer service. He is as passionate as he is professional about his business, and his enthusiasm for Range Rovers is infectious. He is a pleasure to work with and made the buying process a painless experience. We also appreciate his responsiveness and availability, even after we made our purchase.

mmarblehead

24 de ene. de 2010

I have purchased two new Land Rovers from Rusty Johnsen at Land Rover Peabody and he has been extremely professional and a pleasure to work with. The whole dealership is very customer oriented and goes out of their way to please their customers. I have recommended Rusty and Land Rover Peabody to quite a few friends over the last couple of years.

lmcdavid

14 de ene. de 2010

Land Rover Peabody exceeded our expectations every step of the way especially, Rusty Johnse, our sales representative. His attention to detail and knowledge of the car made this an easy decision. We couldn't be more pleased with our purchase. Their laid back approach let us focus on making a sound decision and put some fun back into the car buying process. I will definitely go back when I am ready for a new car.Sincerely,LouisBoston, MA

lc2249

13 de ene. de 2010

This is the fourth Land Rover that our family has purchased from Rusty Johnsen and this experience, like all of the others, was positive from beginning until end. We have known Rusty for about 15 years and have followed him to each dealership- we would only purchase a Land Rover from Rusty. This purchase was a 2010 Range Rover Sport. Not only is Rusty friendly, kind and a pleasure to work with, but he exhibits such a commitment for finding the car that best suits our needs and desires. Rusty is so knowledgeable about Land Rovers and was always able to answer any questions we had. He was and continues to be available anytime day or night in case we have a question about a feature or the car in general. I know from previous experience that Rustys commitment does not end after the purchase is over, but he will continue to be accommodating and available for any of our needs. Rusty was extremely thorough in his explanations of the cars features before and after the purchase and at the time of delivery. He truly makes us feel as though we are a priority and he treats us like more than a customer. Rusty has made an effort to get to know us on a more personal level and we always feel like we are in good hands when working with Rusty. We will continue to purchase any future Land Rovers from Rusty, he is one of a kind!

gajenkandiah

5 de ene. de 2010

I have known Rusty Johnson for over 10 years. I purchased my first Range Rover with Rusty and have always purchased my new cars through Rusty. I currently own 2 LR RR HSE's including a brand new 2010 RR HSE LUX which I recently purchased. The quality of service, attention to detail, pricing and overall process I went through with Rusty and Rover Peabody in purchasing the new RR was phoenomenal and I would wholeheartedly recommend Rusty and Rover Peabody to anyone interested in purchasing a Land Rover. Gajen Kandiah, Wellesley, MA

Jdbsan

30 de dic. de 2009

Rusty has been friendly, knowledgeable and always willing to help. I have owned three Land Rovers, two Discos, and a D 90, prior to the purchase of a 2010 Range Rover HSE. I was reluctant to trade in the '95 D 90 with 130k as it has been like a trusted old friend that has been through a lot with us over the years. We have been dealing with Rusty since the Land Rover Metro West days and followed him to Peabody when he moved there. Rusty is a sales associate that knows what customer service is. He provides a level of service that all businesses should strive for. Thank you, John and Bobby

Gary Wheeler

7 de dic. de 2009

From the first visit until after I purchased my Range Rover HSE ( does anyone know what 'HSE' stands for?...) Rusty was friendly, knowledgeable, and very patient with me. On the day I bought the car we spent a fair amount of time reviewing the pros and cons of 20 inch rims and tires, and ended up making a last minute model change--much to my piece of mind. Kudos also to Sherman, assistant business manager for insisting I take a loaner to work so he could arrange the autobaun installation at my convenience and before any road chips occurred. I had an eleven year old Toyota Landcruiser that I absolutely loved, and I must admit this new Range Rover is winning me over very, very quickly.

rpowell

9 de nov. de 2009

I have bought many LandRovers from Rusty. He has always gone above and beyond his service and has always been there to answer questions after the fact. He has always been friendly and provided the high service expectations I would have from purchasing a car.I recommend Rusty highly.

Rarone

9 de nov. de 2009

I own 3 Rovers..1 RRSC, 1RR sport and a 2002 Disco (7 seater for the kids and dog). I have dealt with Rusty Johnsen on all 3 cars. I have been working with Rusty since my firsst Rover in 2000 and followed him to Peabody when he moved his job there. Rusty is great and I have been pleased with Chris in service. Both are great to work with and would recommend them and the dealership for those looking to own a Rover.Rob A.

GrRngRvr

5 de nov. de 2009

My family and I have 2 Supercharged HSE's and 2 Supercharged sports from here boston area and 1 in miami. We have been working with Rusty for almost 6 years now. We worked with him at his previouse employer and followed him to peabody. The attentivness to his customers goes beyond his job discription. Rusty has done anything and everything to service us as valued customers. He delivers cars to us on his days off and even goes as far as driving my fathers lambo down to get serviced for him.Rusty is not just any average sales associate he really values his customers and treats them as if they are the only people buying Range Rovers. We have a company Located in the MetroWest and Rusty Drives out here to service pick up and drop off cars for us. he is truly a pleasure to work with i could not imagine working with anyone else, for this we now look at him as a part of our family. Truly a great guy more sales associates should take on this type of attitude "what the customer wants the customer gets."

mwinn

5 de nov. de 2009

this dealership goes beyond what is customary to make me feel special as a landrover owner. the management is somewhat new, as i have owned rovers for 7 plus years and it is a 100% turnaround from what i used to endure. i would reccomend this dealership to any of my friends and family

06

4 de nov. de 2009

Because of Landrover Peabody, I will NEVER buy another Landrover again and would tell anyone I know not to buy one! (especially from Peabody) The service was terrible, Steve (the SERVICE mangaer) - I don't think he knows what service means - was rude, short and abrasive and acted like he was doing me a favor by speaking with me. Certainly not the service you would expect when you buy a $70,000 vehicle. ...That was really my first mistake. For the (almost)4 years I've owned it, my car has been in the shop more than anyone I know. 3 people I know wanted to buy the same car I have and have bought something else after watching what I have gone through. In this economy, most business can't afford to loose those sales. Apparently they just don't care. They should be ashamed of themselves and the people they have hired to run their business. Totally disgraceful.

rangeman

31 de oct. de 2009

I live in Westborough, MA...have owned 3 Mercedes S500's in a row (upgraded every 2 years), then tried the Range Rover Sport, loved it, and bought it (acquired from Rusty Johnsen-Land Rover Peabody). Given that my offices are Global-I have very little time to spare, Rusty was so accommodating-he actually brought vehicles to my house to evaluate. In truth, I have never been to his dealership. Seriously. I liked the Sport so much, I upgraded to the HSE. What a machine. Combine the product from Range Rover, the unequaled service from Rusty-why would you go anywhere else ? Rusty is genuine, I have not met a person like him before. Thank you Rusty.Jeff G.

sschiavo25

30 de oct. de 2009

Rusty Johnsen at Land Rover Peabody was a pleasure to work with and provided superior customer service to my wife and I. He was very knowledgeable and was able to answer any questions that we had. We would definitely work with Rusty again and will continue to recommend Land Rover Peabody to our friends and family.

redsox75

30 de oct. de 2009

I'm looking for a pre-owned vehicle with low mileage and a certain appeal. I walked in to browse cars last week and was not greeted for at least 20 minutes on a slow weekday. Not worth my time and money to be ignored. I will look for another dealership who appreciates a new customer in this down economy.

dpearsonesq

30 de oct. de 2009

This is my third Land Rover purchased from this dealer. I purchased a Range Rover Sport this time. The entire staff goes above and beyond to make the entire experience pleasant and enjoyable. They are professional, knowledgable and easy to work with on all levels. Every question is answered and they ensure that the experience is a good one. The main reason we are repeat customers is that the staff at Land Rover Peabody has impeccable service and goes out of their way to make the customer happy. The cars are great as well, but it is the staff that makes me a loyal customer. I would highly recommend purchasing a car from this dealership.

bhowe

28 de oct. de 2009

I just finished the process of buying a Range Rover from your dealership through Tim Harris. It was an exceptionally smooth, thoughtful, personable process. Tim did an outstanding job. He was extremely informed, very responsive and great to work with.

nicholas dodman

27 de oct. de 2009

I had some issues with my Range Rover and needed some specialized work done. Land Rover employee Randy Johnsen arranged for the job to be done quickly and efficiently. He was most accomodating, extremely pleasant to work with, and (most importantly) was good to his word. The car was fixed properly and I was apprised of what was going on every step of the way. I was delighted with my expereinces at Land Rover in Peabody and will definitley be going back there again the next time I need help. Highly recommended. 5 stars!!

sadiqbashey

27 de oct. de 2009

a good dealership is the one that makes you comfortable honest and confident that you are purchasing the right set of wheels.r Rusty johnsen was the sales rep who was patient and took a lot of time to explain the pros and cons of the car and went the extra mile to make me confident of my purchase. even their after sales service is great

JohnP007

26 de oct. de 2009

I've dealt with a lot of dealerships (Lexus, Caddi, BMW, Lincoln, Infiniti, MB) in my day but dealing with Range Rover Peabody was by far the easiest one to deal with. I dealt with Rusty, who was great, I didn't feel pressured and he was very knowledgeable of his product. I pretty much got everything I asked for and more and my 08 Pre Certified Range Rover Sport was ready to pick up in days. I searched the net for good deals on an 08 RRS and Peabody Range Rover by far had everyone beat. I had my heart set on a 09 Caddi CTS AWD and I must have gone to every Caddi dealership in New England for maybe a good 3 months and believe me it wasn't fun back and fourth and all I got was the run around with salesmen that just wanted me to take anything and promising me the world until I got there and they had me waste my time. I LOVED the RRS but didn't think I could get one for the price I was willing to pay but I saw one on line that I liked called Rusty and as soon as I walked into Range Rover for the first time I walked out with the Sport.To be honest most times I go in to buy I car I know more than the dealer, I do far to much research for my own good but for once I actually met my match with Rusty. I could not stump the guy he answered every question I had and I even checked a few on a range rover forum and he was right on the money. I also had a few questions months after I bought my Pre Certified Sport and emailed Rusty and he got right back to me... Great Customer Service, this might be my first Range Rover but something tells me this won't be my last (if I can afford it LOL) keep up the great work Range Rover of Peabody, I just wish there where more salesmen like Rusty in the Car World.... Bring on the Snow because I'm ready to concur it in my Buckingham Blue 08 Range Rover Sport :)

GASM

26 de oct. de 2009

i have purchased many range rovers since 1996 from rusty johnsen.even though i live more than a half hour from peabody,i purchase all my vehicles from them even though there is a dealer 10 minutes from where i live.the reason is simple: Rusty is the consumate professional who takes care of his clients from the beginning of the sales process and way after that.i have referred many friends over to rusty and each one of them agrees that they were all treated very well.their service department also gives their customers the personal touch that is now missing from many of the larger more impersonal dealerships.land rover peabody is one of the few dealerships left where purchasing a car is still a pleasure.

stevemark1962

24 de oct. de 2009

I give Rusty, and the entire Land Rover Peabody these ratings because they deserve them. I wouldn't go any else to have my Discovery serviced. They treat me like family over there. I am a 22 year veteran of the Boston Fire Department and I really depend on my vehicle to get to work, in all weather conditions. I've known Rusty for about ten years now, and he is the best car salesman I've ever had the pleasure of dealing with. I will continue to do business with Rusty and I have great success dealing with the Service Department, as well.Peabody Land Rover is a model dealership. Truly professionals.Based on my experience with them,I highly recommend them to anyone.

DMB333

23 de oct. de 2009

I buy new cars on a regular basis and I must say that the sales and service at Land Rover Peabody are outstanding.Rusty Johnsen has sold me multiple new and pre-owned vehicles over the past 3 years and his knowledge of the product is second to none. Finally, a salesperson that knows what they are doing and respects their client. I have sent him 3 clients and all of them have also had great experiences. Land Rover Peabody is outstanding!!! As a professional car buyer I highly recommend them.

jbat04

22 de oct. de 2009

Highly recommend the dealership on all levels. Rusty (salesman) and his team were extremely helpful and they are exactly what you would want in a dealership---Not pushy but very friendly, helpful, and knowledgable. I have recommended Rusty to many people already and they all have thanked me for putting them in touch with him. He is a man of his word. The Service center is top notch. Very accomodating and have gone above and beyond even if your in there for a simple oil change.

damcsweeney

22 de oct. de 2009

We have bought 8 cars from Rusty and have known him since 2002. He is incredible and has been so helpful. We will only buy cars from him and can't recommend him enough. Landrover has always taken great care of us, and with 3 kids and 3 dogs they have made it very easy to have our cars serviced and taken care of.

james gasparello

22 de oct. de 2009

The RR Sport SC is the second vehicle that I purchased from the dealership but the main reason for my rating was the professionlism of Rusty Johnsen during the whole process. He handled the first purchase of the RR Sport and I just felt he cared more about what you wanted opposed to just moving a car. He is always available for questions during a service visit and really has a caring personality that I have not experienced in the car business. Obviously, I enjoy driving the car but the relationship of the people you work with is equally important to me. Rusty was very patient and thorough in explaining the features of the car and his follow up after the car left the lot were conviction in my opinion of his skills. I have already recommended one of my clients to him and will continue to steer people his way because of the aforemetioned comments. Both Rusty and Matt Rossi are tops in the land of high end car sales!

Merlin1949

21 de oct. de 2009

Simply said Rusty sets a standard that other car salesmen/saleswomen shoul aspire to.I live in Northern Vermont and last year wanted to trade my 2002 Range Rover in for a 2006. I had followed Rusty to the Peabody dealership having purchased from him at his previous place of employment.I called him told him the specs and the timline I wanted to replace my car with. It was duly noted and at the time (6 months later) he contacted me told me of a model with less than 10K on it. We struck a deal and the car was duly delivered to me here in Vermont. The transaction was completed perfectly, he was well prepared to assist me with the registration and was soon on his way back with my trade in.Rusty was a consummate professional in all aspects of the transaction. I made a great buy was delivered a superb vehicle and treated with the utmost respect.I have complete confidence in Rusty and respect his integrity and professionalism.

jreich711

21 de oct. de 2009

I have owned 4 Land Rovers over the past eight years, all of which I have had serviced through Chris at Land Rover Peabody and three of which I purchased there. The service and sales team at Land Rover Peabody is unparalleled. Unlike traditional dealerships the team is consistent and friendly. The service is excellent and they work to accomodate any and all challenges you may have. From a sales perspective, the experience is not the painful one typically associated withe a new car purchase.

jbat04

20 de oct. de 2009

Exactly what you want and expect out of a dealership and salesman....and some. It's been my pleasure to meet Rusty and his team from the day I walked through the door and each time I visit. The Service team has been just as attentive and friendly to me, I notice they go the extra mile for you. I have recommended Rusty and Land Rover Peabody to several people and will continue to do so.Jay

petergeorgantas

20 de oct. de 2009

Great people. Didn't feel like i had to play games or haggle and that i was getting a good deal. Nothing slimmy about this dealership. Service is also great. They will pick up your car at your house, leave you a free loaner car and then deliver the car back. No charge. That is priceless.Peter

paul73

19 de oct. de 2009

As a Yankee fan from New York City, I certainly approached a Peabody-based car salesman with a healthy dose of cynicism : ) But, I too, have to jump on the bandwagon and give both Landrover Peabody and Rusty Johnsen top ratings.Primarily, there are no shortage of Landrover dealers in the New York area; it should speak louder than my ratings that I transacted 300 miles out of state. The relationship was ideal from the first phone call and visit, and when the truck was ready, Rusty, indeed, agreed to personally deliver the car to NY for me during a busy time. As but another testament to this quality guy and dealer, I can tell you, in a fit of panic with two little kids in the car on Christmas eve, my car simply died and wouldnt start. There were more lights on my dashboard than on my Christmas tree. I immediately called Range Rover Roadside assistance but the Christmas Eve skeleton crew couldnt help me, short of claiming a "massive electrical failure" and sending a flatbed truck. Desperate, I called Rustys cell phone for his opinion. He took my call on CHRISTMAS EVE and suggested my signs and symptoms sounded more like a simple battery and NOT a complete electrical failure like Roadside assistance had implied. He was right, I got a jump and my family was only 20 minutes late for (a much needed) cocktail hour! (and within the acceptable margin of error considering car failure) Of course, it also made for a great story in the end.Aside from the battery (which was normal wear and tear) the truck has been great with nothing but routine maintence. Rusty and I remain in touch, and I am the first to make a qualified recommendation to a friend. Integriy is NOT an issue here and it goes without saying that once I am convinced my parking garage attendants in NYC will stop decorating my car with scatch, bangs and "dings," I plan on re-uping with the larger RR from Rusty and Peabody despite the distance. DISCLAIMER: I am not sure my garage attendants will EVER stop decorating my car with scratches, bangs and "dings"Needless to say, highest recommendations - Thanks Rusty and team.

jpag99

19 de oct. de 2009

We had been kicking the tires on a second car for a while- met Rusty Johnsen last year and he was instantly understanding of out needs. Did not end up buying initially but we went back to him ~ 6 months later and pulled the trigger- the whole experience was great and Rusty was on top of needs, thoughts, comparisons all along the way. He's one of the best car dealers I've ever worked with.

steven1

19 de oct. de 2009

Have had several Rovers over the past 10 years. Key is to have a good point person at any dealership. Have worked with Rusty Johnsen, their sales guy, for many yrs. I turn to him when I have Rover questions and he either has the answer or will get the answer to you immediately. Always reachable and very helpful. The dealership overall is very friendly. The best attribute is that unlike many salesmen, Rusty continues to stay in contact with me and is always there when I have tech questions. He builds relationships way after the sale. Thumbs up!

lauremma

19 de oct. de 2009

I have worked with Rusty for several years and five cars, I wouldn't consider buying from anyone else he understands my concerns for safety, and service. I follow his recommendations to the letter, his expertise is flawless, and always answers my phone calls promptly even thought the questions are to check my lease or a "sound" I might have heard that seems funny in the car, he will then get me in touch with service, these are tough economic times and good salesmanship is the finishing touch for me, Thank you Rusty and thank you Land Rover, Johanna Palka 508 561 9955

Jragonese

19 de oct. de 2009

Rusty was great to deal with. Very patient as it took me several visits to make a decision. More importantly has been his attention after the sale. He didn't hesitate to give me advice and try to resolve any questions or issues I had after making my purchase (all normal minor stuff). I would highly recommend Rusty and this dealership.