Campbellj

29 de jul. de 2015

I had normal service completed on my MDX. Jeffery was ready for my arrival, and completed the maintenance in a timely manner. Nice job the car runs great.

jackie

6 de jul. de 2015

they are always available for me to bring my car in for service. excellent customer service. Matt is outstanding. and attentive to my needs. Wonderful!

iggy

19 de may. de 2015

Even though it was Saturday afternoon, Matt patiently listened when my 2005 Acura RL suddenly stopped running due to worn out alternator. It was in for evaluation first thing Monday morning and repaired. Then when I told Matt I would have to arrange a ride to the east side, he said he would have car delivered to my house over 25 miles away. That's what I call excellent customer service...

geotopper

14 de jun. de 2014

Went in to get the MDX recall work, the work was performed satisfactorily, The overall experience was great and pleasant.Also was told about future service that would be needed.Very pleasant experience.

nicky2

20 de may. de 2014

I purchased my MDX at Acura and have all service done at the facility. Matt Smith, the service manager, is very professional and very accommodating. All service needs are explained in full detail. The staff is friendly and the facility is designed for customer comfort.

linda ciarrocchi

14 de may. de 2014

Very efficent and courteous love that you get your vehicle picked up and a car to drive.this makes having to get repairs less stressful

Valerie Johnson

6 de may. de 2014

Matt is always pleasant informative and flexible when I get service on my Acura I travel 80 miles for this good serviceThank You Matt

byoshida2

22 de abr. de 2014

I called the service department around 10:00 AM and was able to obtain a service appointment for 11:30 on the same day. Service employees were ready to take my vehicle when I arrived and completed the work in less than an hour. Everyone was courteous and friendly.

Proud 02TL-S owner

25 de mar. de 2014

Got in the same day I called. Multi point inspection and services in onlya couple of hours . Excellent customer service. Everything was noticeably better after the work was done. Good price. Good explanations of what was wrong and why it should get fixed/necessity to fix

karen48230

18 de mar. de 2014

Matt got our car in and finished the same day. I had the use of a loaner and was able to use my day productively while the car was being serviced.

pkotyk

6 de mar. de 2014

i purchased my rdx from steve last week,this was by far the best sales experience i have ever had with a car purchase, steve was great with the explanation of features on my new car, his follow up after the sale was a nice touch, on a scale of 1 to 10 i give him a 20.

avalans2

6 de mar. de 2014

I understand the weather was bad so the car was not washed but they did not vacuum the car. I paid for full service price and did not receive what I paid for.

Mellos26

22 de feb. de 2014

This is the 5th Acura we've gotten from Jeffrey Acura and we've never been disappointed. Eric and Paul were both terrific to work with. Their honest, competitive, helpful approach is what makes this dealership a standout!

Landa

20 de feb. de 2014

My experience with Service Reps Matt and Todd are always pleasurable. They do a great job in making sure I am aware of what services are needed for my car. The entire staff is very friendly and welcoming.

jras

19 de feb. de 2014

I felt understood and supported in my decision. The sales people were knowledgeable and took the time to answer my questions. They emailed and sent text messages which helped me with time and getting the information I needed.

Bkatzmd

16 de feb. de 2014

Excellent service Easy in and outThorough training on how to use the car.Was given a great tutorial on every aspect of the car

Amybk27

7 de feb. de 2014

We are still talking about how great you guys are. Thank you so much for everything. I am making sure to tell all out friends what a great experience we had. You guys wEnt Above and beyond!

keithw1

28 de ene. de 2014

Excellent service as always. Have been dealing with Jeffery Acura since 2001 and have never had anything but excellent service by friendly, professional and knowledgeable people.

Moniquebeels

5 de ene. de 2014

Totally positive and quick experience. I went in just to look and was happy to discover a 6 speed manual on a car that could lower my payment and get me into a newer car with a new warranty

Margaretelise

31 de dic. de 2013

Mechanics performed a number of tests on the computer system in vehicle researching an issue with the steering wheel. They provided me with a loaner vehicle, washed my car after their work and did so without any cost to me. Excellent service. Thanks.Margaret

kkashef

30 de dic. de 2013

Fantastic service experience with the Jeffrey service group, as usual. Service was fast and friendly. Relationship with the service team at Jeffrey is one of the principal reasons my family and I are return customers.

Solsandra

14 de dic. de 2013

I have serviced my Acura Mdx for about 6 yrs now and will never go anywhere else. They are very professional, friendly and accommodating. I have never encountered any problems with my car because they make sure everything is in perfect working condition. Thanks guys!!!

byoshida2

13 de dic. de 2013

Everything went smoothly. I was able to get an appointment within an hour on the day I called for service. My vehicle was taken immediately upon my arrival and the work was done in an expedient manner.

mgurney

21 de nov. de 2013

This dealership is a Rock Star! The very best. They fix everything and are very professional. I highly recommend Jeffery Acura to anyone.Keep up the good work.

donnasalmon

15 de nov. de 2013

Car runs great after service. Am very pleased with the work. They took extra care to make sure the vehicle ran great doing a tire balance so that I can have a smooth ride. Also replaced the wipers. Always looking out for their customers.

jhages

13 de nov. de 2013

Paul & Eric took good care of me & came through with putting the deal together. Acura RDX got very good marks in consumer's report & I really lined the styling & overall equipment. My good experience in 2008 with Jeffrey Acura & working with Carmine & Eric, even though I didn't buy a car from them then, helped me make the decision to buy my 2014 Acura RDX.

Challynee

12 de nov. de 2013

Matt and the staff in the service department are very helpful, friendly and attentive to my service needs. They always look out for me...great job!

Mgulbransen

30 de oct. de 2013

Matt has always been very helpful & accommodating over the 6 years I have been a customer at Jeffrey.I also appreciated the 10 per cent discount I received yesterday now that I am retired & on a fixed income.Thank you!

mpoulin12

13 de oct. de 2013

Matt always provides great service, good estimates of the time required and progress updates. Performed a recall campaign review of the brake booster during this visit.

keithw1

24 de sep. de 2013

Great service as always. Pickup driver very friendly, car returned clean as usual, very professional service. Easy to make appointments with may dates available as usual.

cqadams

20 de sep. de 2013

When I called to schedule an appointment, I was pleasantly surprised to be given one for that same day. Matt and Todd were very friendly and accomodating. The work done on my car was explained to me and the price was reasonable. I was in and out within approximately one hour. I had a great experience and will definitely return to Jeffrey Acura for my service needs,

acura20132013

13 de sep. de 2013

Super simple, super organized, super responsive to my questions and concerns. Jeffrey came to Ann Arbor to make the exchange. This is why I use this dealership

dblosole

12 de sep. de 2013

I had an issue with 2 of the Michelin tires that came on the car they were pitting and splitting after 37000 miles the warranty was for 50000 miles Acura sent in the complaint to their tire guy and a satisfactory offer of compensation was made.Because of the reasonable compensation offered I decided to purchase 2 additional tires and have 4 new tires installed.Matt Smith handled all the details and my car was serviced and finished in less time than I expected and a discount coupon was offered at the restaurant across the street.I was completely satisfied with the way this was resolved.

tifftone

6 de sep. de 2013

When dropping my vehicle off after hours there were no drop-off envelopes. I had to purchase an envelope to put my keys in and leave my vehicle and contact information on. When I called on August 23rd to inform the Jeffrey Auto Group Body Shop that I would be dropping my car off for repairs after inquiring about a loaner vehicle if necessary I was told that one should be available when I returned from my vacation 7 days later. My car was dropped off on Sunday, August 25th. Not hearing anything about the damages and how long it would take to repair, I called the Shop on Tuesday, August 27th to find out the status of my vehicle. I was informed by Jeffrey Emmons that there was over $4,000 in damages, the parts had been ordered and that it would take at least two weeks to repair my car. Then I once again inquired about the availability of a loaner car. Mr. Emmons made rude comments regarding not having car rental coverage through my insurance (similar to the lecture he gave my wife a couple weeks prior when getting work done on her 2009 Nissan Murano which cause her to take her vehicle to another Body Shop) and told me there was a waiting list, my name was not on the list, and there were six people ahead of me. Suppressing my frustration, I ask when a loan car would be available. He said early next week. Well, it is now Friday September 6th, the end of the next week, and I still do not have a loaner car and my vehicle is still in the shop. My family and I have been faithful customers of both Jeffrey Auto Group sales and service over the past five years. The last couple of months of bad service have tainted my other excellence view of Jeffrey Service. As a result of this last service experience I, my wife and parents (who own 2003 TL and 2008 MDX) will no longer get our vehicles serviced by nor make future purchases from the Jeffrey Auto Group.

gailkirk

1 de sep. de 2013

I had brought the vehicle in because my brakes were so low. After spending three hours at the dealership while they did an oil change and worked on my brakes, they don't feel any different than they did before I went there. They are still very low. So I don't know or understand what they were doing all that time cause it did not fix the problem I brought it in for. It still feels like I am not able to stop on a dime. I was disappointed on my ride home thinking the brakes would feel nice and tight, but they don't. I would think after 400.00 later I would at least feel a slight difference.The staff there are awesome and very professional. So yes, I would still recommend your dealership.Thank you for allowing me to vent.Gail Kirk

Zako

21 de ago. de 2013

Jeffrey Acura continues to impress with from sales to service. Matt, a service advisor, is the best I've had on delivery and explanation of services. DZ

jonathanbfrank

15 de ago. de 2013

I have had only great experiences with the dealership for over 15 years, from delivery of cars to financing to service. This time was no exception.

tstellmach

9 de ago. de 2013

Went in to price out a car and they gave me the best price after going to three other Acura dealerships. The vehicle was ordered and showed up about 3 weeks later than expected because of factory delays. They were very helpful and understanding and gave me an update at least once a week. Once the car arrived they showed me how to use every function and offered to have me come back and go over the advanced functions after using them if I still had any questions. Both the manager Eric and my salesman Paul were very friendly. I would purchase a vehicle from there again.

cjhuntsman

20 de jul. de 2013

Over the almost 10 years I've owned my 2004 Acura MDX, I've always had it serviced at Jeffrey Acura. I can always count on the quality of their service, reliability and friendliness.

etweiss

2 de jul. de 2013

Kim Adams was very nice, very professional and very efficient. He is also very dedicated as he was dealing with a very serious family matter when I happened to meet with him.

Mahfuz

19 de jun. de 2013

Best Acura dealership I have ever dealt with! I drove all the way from Orlando on vacation to Detroit and went for a checkup and both Matt and Tod were very welcoming and helpful! They did everything they can to make sure I was satisfied!

ewynner

7 de jun. de 2013

Kim Adams, Matt Smith and Dave Carlson made my purchase of an Acura ILX very enjoyable. Kim and Dave were extremely knowledgeable about Acura. They were all polite, courteous and patient with me as I was relatively new to the Acura product line. After about a week of ownership, I am very happy!

cindykinney

20 de mar. de 2013

I had a little dent in the rear driver's side window molding. Matt schedule to have my car picked up and brought back to my work. He even made sure my car was washed and vacuumed for me. What a wonderful experience!

smahmad79

5 de feb. de 2013

great service, went out of their way to help me secure the car sale. Price was also reasonable, and the car's features were explanined in detail.

traynique31

14 de jul. de 2011

I thought the dealership service department closed at 7pm and when I arrived at 5:45 and realized they closed at 6pm that day, Matt told me not to worry about it and they got my car in and changed the oil and had the work completed by 6pm. I felt bad because I did not realize the hours were not the same for each day. Matt is the best!

wmsdan

13 de jul. de 2011

Bought windshield wipers and touch-up paint sometime this winter. Price was better than Autozone and Pennzoil AND the parts sales coordinator had my car washed! Last time we needed an oil change, I asked the wife to schedule it at the same dealer (Jeffrey Accura) and ask the service folks to check out any recalls. Before we could get it in we got a recall notice in the mail. All was taken care of in a very short time with my wife in the waiting area. AND they washed the car! Nice to be treated like a customer rather than an annoyance.

Bbarton252

4 de jul. de 2011

Matt was very helpful and did everything that was asked. The quality of the repairs was excellent. I was very satisfied with the experience and would recommend this dealership to others.

danadana23

30 de jun. de 2011

Everything was very good. But It would be great if the follow-up calls/emails weren't so relentless. Then it would be just perfect.

Macclark

30 de jun. de 2011

Carmine & Eric are always nice and friendly, they always make me feel comfortable. I enjoy doing business with Carmine. For the near future I plan to continue to drive an Acura.

mdoubley

28 de jun. de 2011

I have given the rating I did because it is the reason why have been a customer for over twenty five (25) years. As a single female I deeply trust the advise and or suggestions I get from the guys in the service department. Not only do I trust them but they are very very kind, respectful, and professional. I love the fact that when ever I've enter the environment, I have never, never experienced foul, dirty language from anyone in service or in sales. I just bought a car last Friday June 24,2011 from Karen Bethune. She was outstanding! She also was very kind, patient, knowledgeable, and professional. She did everything she could to meet my need. These are some of the reasons I have been a customer for over twenty five year.However, I do have an unusual concern and I need to contact someone at the top like the Vice Presicent. But I have not been able to find the VP's email address on line. I was able to get his name (Jeffery L. Conrad I do believe) but no email address. Can someone direct me to his email address?

traynique31

20 de jun. de 2011

I appreciated that the service department got me right in and did the work required in a timely manner. The service manager was extremely nice, but I can't think of his name.

arbereshe

30 de may. de 2011

Everything was fine but I have a small complaint. I debated whether I should mention this but even more than a week later, I still can't forget this.When I paid for the service, I noticed that the cashier was listening to talk radio....Rush Limbaugh to be exact. I find Limbaugh to be a highly offensive personality and I don't believe he should be listened to at all but if the cashier wants to listen to him, she should be able to but it should be on her time, not on the job. A musical radio station would not be offensive to anyone as far as I am concerned.

Chapper66

24 de may. de 2011

Fantastic experience at this dealership. Pleasure to deal with. I would recommend friends and family to this dealership without hesitation. My sales representative Jeff is wonderful to work with along with Matt in the service department. The service of picking up my car, leaving me a loaner and then bringing my car back is awesome. It does not matter if I am at work or home or even shopping. That reason alone is why I pick this dealership over other Acura dealerships.

bill

23 de may. de 2011

Both your service and sales people are very easy to deal with. The service is always done quickly and correctly. My salesman, Brad Frey, did a fine job and was very good explaining the features during the delivery process. He also helped me on the telephone with some of the cars electronic settings.

Nancydarnell

22 de may. de 2011

Jeffrey Acura is the best! Easy to schedule appointments, the staff is always friendly ready and willing to please the customer. The product is the best; I started driving hondas in 1990 and Acura in 98, and they are the best cars in the world. The fees for oil changes and maintenance are priced right and I LOVE that my car gets washed each time I bring it in!

nmeri

22 de may. de 2011

Extremely professional and friendly. Not only do they get the job done right, but they also gave me a loaner, washed my car and delivered the vehicle right to me. This dealership is HIGHLY recommended to buy from or service at, even if you bought it at another place. I had purchased the vehicle from another dealership in another State, but unlike another local Acura dealership (nearer to me, actually) they treated me the same as if I had bought it from them! If I were getting another Acura, there is absolutely no way I would buy from anyone other than Jeffrey Acura, and I bet you this same top notch customer service extends to the other car brands they sell. Thank you, Matt, and thank you Jeffrey Acura for your good work.

mhonu

15 de may. de 2011

Because I am always satisfy with the service. Customer service is good . Lenght of service good. Good pricing, I'll recommend anyone who have an acura of anykind , making apponitment soo easy . The distance from my house don't take long to the dealership.

Kpwlaw1

2 de may. de 2011

Dan was helpful from start to finish. Friendly, informative, and really took my needs into account. Angela made the process very smoothe. She was very informative and friendly. I will return to that dealership because of them. I will recommend friends and family to each of them for either new or used cars, or service work.

siffsiff

29 de abr. de 2011

Matt is great, in Service, I love the dealership and as well as Eric Zettle's service and experience with him. I purchased my Acura Rl five years ago, and I never had anyone else touch my car for any reason, excpet for jeffrey Acura. I will not go anywhere else, and hoping to be a long time customer of Jeffrey's thanks to Eric, and Matt in service.

jchapuseaux

29 de abr. de 2011

I have been dealing with Jeffrey Acura for several years -- this is the fifth car I've leased through them (my seventh Acura). They are VERY customer oriented and go out of their way to accommodate you. As a woman, I never feel uncomfortable or as if I'm being patronized -- an issue I've had with other dealerships. My salesman, Carmine Rinaldi, was a pleasure to work with. He answered my questions and explained everything in detail. He and Erik Zettle, sales manager, listened to what I wanted and went to work locating the car I asked for! I intend to continue doing business with Jeffrey Acura and always recommend them to anyone looking for an outstanding dealership.

John R. Reed

26 de abr. de 2011

Matthew set up my visit and was prompt in assigning it for service. This was a routine maintenance. The waiting lounge was comfortable, with recent newspapers available. I also discussed the possibility of buying a new TSX with a salesperson, Carmine, who was very helpful. When my service was completed, Matthew alerted me to some additional work that would have to be done soon, and put a sticker on the window to remind me of my next scheduled maintenance. The service was done in a timely fashion, which is customary with this dealership.

Stephen stuppler

13 de abr. de 2011

Dealership is low ket, honest and easy to deal with.This is my second car from Jeffery and I can recommend them 100%They found the exact car I wanted and gave me an excellent pull forward for my old leaseMy experience with matt in service completes the package

danadana23

2 de abr. de 2011

It was a very expensive repair but Matt Smith and the service department are always friendly and helpful. It is also nice to have snacks in addition to coffee and tea in the service waiting area. It would be nice if you didn't require a certain number of characters for this review.