sotisse

29 de jun. de 2016

I had to buy a car quickly. Jerry's sent a rep to my house to pick me up 2 hours before closing. I never felt rushed or pressured to make a decision. All questions were answered and we concluded the sale quickly.

Ron Max

29 de jun. de 2016

Big Thanx to #SheenaColbert and her team at Jerry's Toyota. Made a service appointment for an airbag recall and was in and out. Dropped off Early Bird to avoid the wait. Got an email and call that my truck was ready and swung by and picked her up! It's a real easy process when you are proactive. It's simple. Make an appointment. Drop it off Early Bird or Late Night. Go about your business and pick your vehicle up when it's ready...and don't forget to ask for #SheenaColbert. She's the best. Thanks to Sheena and Jerry's! #JerrysItsAboutYou

Clarence Smith

17 de jun. de 2016

I had a very pleasant experience and would recommend my family and friends.

cheryl lawson

17 de jun. de 2016

the service was excellent and completed in a reasonable time period.

Sandi

9 de jun. de 2016

It is true "You Just Gotta Come to Jerry's"! This is our fourth vehicle and we have shopped around but you can't beat the A+ Professional Sales/Service! Highly Recommend A+++++

Marge S

8 de jun. de 2016

I'm very comfortable having my Rav (2006) serviced at Jerry's. My service writer Ruan Williams makes sure I'm happy with the repairs and advises me or issues i might have in the future. They must be doing something right my Rav is 10 years old and still runs well.

Mark

8 de jun. de 2016

This is my second purchase from Jerry's and once again it was as easy and pleasant an experience as it could be. I actually travel from a different state now, because I know that I will be treated so well. I would recommend Jerry's and the management team there to anyone in the market.

Angela

5 de may. de 2016

I came in to receive the 15000 mile service. Customer service was excellent. The wait was not badd at all, and the wash utilities was working, so I was able to get my complimentary car wash. Excellent!

Dorothy K.

4 de may. de 2016

Just purchased a new 2016 Camry LE from Jerry's Toyota online sales manager, Charles Wicks. My first time using the internet for buying a car was an effortless and successful adventure. Charles and his team are very people friendly and genuinely interested in giving the customer the best deal around the Baltimore region. In the future I will definitely buy online from Jerry's again. Ask for Charles Wicks....he is a gem of a salesman, very personable, helpful, knowledgeable and sincere. John G. was superb dealing quickly and efficiently with all the paperwork.

Eric H. and Louise R.

4 de may. de 2016

We have never had a problem with Jerry's Toyota service ever since we began dealing with John Good as our service agent through at least ten purchased Camrys from Jerry's. His professional competence is matched only by his friendly and welcoming personality, making every maintenance visit to Jerry's a pleasurable visit with an old friend. We couldn't be more satisfied.

Marquettus Hazelton

29 de abr. de 2016

Execellent customers service they have you in and out. I give the stars

Alan/Ravens

13 de abr. de 2016

Had truck inspected and repaired. Very happy the way the truck drives, I'm thinking on keeping it.

George.

13 de abr. de 2016

Had my 2014 Tacoma in for OC. and 20,000 warranty check. My service writer Mohamad was excellent giving me update's and recommended what should be changed. Service was fast, and truck got a bath.

JayB

30 de mar. de 2016

I tried to schedule my 10k service by computer but the days I was free indicated no open spots. I called and spoke to a service tech who arranged to get me in on the day and time I needed. They showed me the work that was done and answered some non-service related questions. This is my second Highlander from Jerry's and probably will not be my last.

bacojoe

30 de mar. de 2016

Ruan, Great service and always professional, very competent, a superb asset to Jerry's Toyota

LoRav

23 de mar. de 2016

I'm happy that i bought my Rav4 here, i got Great customer service and buying process was very fast.

Ahmed Awad

10 de mar. de 2016

I was happy with the customer service. Also this is my forth car from Toyota and my second from Jerry's.

Kim

4 de mar. de 2016

I took my car in for a noise & recall part. The customer service reps I dealt with & mechanic were very proficient and helpful.

AJ Leneski

2 de mar. de 2016

Had the best buying experience here and the service has been great. Got a good deal and with our Prius we did the math and the money we save in gas will pay for the car. Free tires for the life of the vehicle and 2 years free oil change. Can't beat that!

Willard Pender Jr

17 de feb. de 2016

Service Rep was very professional with my request for service to my vehicle. People like her made the service visit pleasurable. Service was performed in a timely manner and within a reasonable price range.

MH

12 de feb. de 2016

We are a buyer from out of state who found a low price on a new but last model year Toyota (2015 Sienna), when we called to inquire about the vehicle the sales person couldn't understand why we would buy from out of state and told us they do not transport/ship vehicles. In addition we heard the salesperson talking to her manager in the background (she really should have muted her phone), laughing about their low price. If you aren't in Baltimore don't waste your time talking to them.

recall repairs

11 de feb. de 2016

I am completely happy with the work Jerry's performed which was a recall on my dashboard. they were right on top of following up and keeping me informed on status of the dashboards arrival. the employees are super helpful and I would go back there for further repairs or even to buy a new car. I have given 5 stars due to the fact the dealership itself is great. The only thing that I have to say is my car now smells like cigarettes. I am unsure if the part was brought to the dealership where there was smoking or at the dealership itself. It's been over a week and I still have the smell in my car.

Jeff D. of Woodlawn

9 de feb. de 2016

I purchased a brand new 2016 Rav4 from Jerry's on December 31, 2015 (New Year's Eve). The sales experience was better than expected! This was the second time in 30 months that I had made a purchase. I was provided with excellent service from Priscilla Njoku, sales pro & Eric Hammer, finance officer--one heck of a service duo! Things went so well, I almost began to feel confused. I also want to give a shout out to Mack McDonald.

Denni

3 de feb. de 2016

When I had a flat tire after the snow storm, I called Ruann at Jerry's Toyota and told her that I was having my car towed to their facility. Since I purchased my car there, I had tires for life - my car is 4 years old. After evaluation of my car, I had to pay for my wheel alignment + and received 4 brand new tires. I am SO pleased with my service advisor and the care that I received. She gets 5 stars in my book. She is why I keep coming back. Your very happy customer, Denni

Herb

29 de ene. de 2016

We purchased a Toyota RAV4 hybrid, which is a new model for Toyota. Our buying experience was wonderful. Our interactions with the salesman and sales manager were professional and without stress. I would definitely recommend Jerry's Toyota.

kevin Perkins

28 de ene. de 2016

The dealer was very impressive, knowledgeable, patient., and made a good impression about making this deal with me with my new car.

New Toyota buyer

27 de ene. de 2016

Dealer was very accommodating second time around. I really had to negotiate my trade-in and dollar amounts I could live with as I am on a fixed income. Salesperson was very polite. However, he did very little in the way of explaining the features of the car. My friend who bought a Toyota from another dealership had a salesman who explained everything to her. She was more helpful in showing me various features of my car than the salesman. I am still learning how things work. I am hoping the service dept is more efficient!

sassy

14 de ene. de 2016

Excellent customer service love my 2016 Camry le good job well done jerry Toyota Nottingham 8001

Joseph Golabiewski

13 de ene. de 2016

Ruan Williams in service handled the alignment issue with perfection, Ruan is Jerry's service dept.

Sienna mama

30 de dic. de 2015

I was extremely impressed with the professionalism from the service department upon having work done recently on my Sienna. Everything was explained thoroughly and the work was completed promptly and efficiently. I found my new service place!!

Lisa Penny

27 de dic. de 2015

I always go to Jerry's for my service work. I trust them completely to take care of my car and tell me everything it needs. My service advisor Ruan, has excellent Toyota knowledge and always take care of me.

pattman

23 de dic. de 2015

Excellent customer service rep who understood our car troubles and took care of everything immediately!

mick71

16 de dic. de 2015

I came in for a 45,000 check up - no repairs were needed. The work was done quickly and the reception was excellent.

Eric doing the UBER sales

9 de dic. de 2015

Eric is a fantastic representative of your company. He is knowledgeable in the process and always wear an infectious smile. Will always patronize your services. Thanks Eugene

Baker's Camry XLE

8 de dic. de 2015

Great Service nothing else to add. The wait time may have been shorter if I had scheduled an appointment.

Ron

5 de dic. de 2015

When I go to Jerry's Toyota to have my Tundra serviced...I prefer to use my go to and canf do gal Sheena Colbert. Always quick with a smile, she cuts to the chase and always has the answers and alternatives I need. Knowing that I may have an airbag issue with my Tundra, she did a quick scan to see if I was due. I'm good to go. Got me in and out in less than 5 minutes. Call Jerry's ..,ask for Sheena and tell her #ronmadmax sent ya! #JerrysToyota #itsaboutyou

KMills

29 de nov. de 2015

I received a great deal on my Rav4 from the salesman named Huntley Duhaney... Thank you Toyota!

OLATUNJI PATRICK OMOJOLA

14 de nov. de 2015

I just purchased a 2015 Toyota Ralph 4 and Sienna, 2015 in October, 2015 and I was very impressed again with the dealership. I have bought a car over the years from Jerry's, and have been pleased with all of them. Rep. Huntley was our sales consultant and he was very helpful and considerate. I received a great deal on the vehicle and will be returning to Jerry's for future purchases.

kenny

13 de nov. de 2015

I had a great time while buying my highlander~~and great price~~ Thank you all staffs

David Johnson

11 de nov. de 2015

I got my car from another Jerry's location, but I take it to the Belair location to have it checked and washed. The people at this location are very good and more important I trust the service writer that I work with. She has to be one of the best, I will be trading my car in eight weeks. I will be buying from this (Belair location) location.

JayB

8 de nov. de 2015

I went in to buy two tires but left with a whole new car. Thank you Kahlid

Sharon

4 de nov. de 2015

I brought my car to Jerry's just because it was local and i needed recall work done. Turns out I really like dealing with Jerry's. Jessica Stanton is a great Service Rep and treated me professionally and with respect and even joked with me too. Thanks Jessica. I had to bring the car back a second time but was given a free repair and respectful service. That earns my respect in return. Oh and I was pleased with the shuttle availability, too, so i didn't lose my days. Thank you. I will definitely consider Jerry's in the future for car repair needs or for a future new car purchase.... hopefully that won't be for a long time as i am counting on my Toyota for a long life.

Rich

4 de nov. de 2015

Freakin easy and awesome. One call, wire, delivered. Done

GillianS

4 de nov. de 2015

I have not had to buy a car for almost 10 years so was a bit nervous to start the car buying process. Although there are many dealerships in the area I had to check out Jerrys first due to their reputation. I am glad i did. From helping me decide the best vehicle for my needs to helping me stay within the budget i wanted to be they were helpful every step of the way. The GM, Sales guy, Financial department, everyone I had contact with was helpful and not pushy at all. I felt like I was buying a car from a friend! I am now the proud owner of a 2015 Rav4 (amazing SUV) and I couldnt be happier! I had an aftermarket service done to my car after I purchased it and the service department was just as amazing. I received calls from, the Sales manager and follow up emails making sure I was happy as well as thanking me for my purchase. I am beyond impressed with Jerrys and would not hesitate to recommend them to a friend!

Debi, loveshitzus

27 de oct. de 2015

Second time I dealt with Jerrys Toyota. I went back only because I had a great car buying experience the first time. I asked for the same sales representtive I had the first time and he was more than helpful this time around. Highly recommned.

Claudia

27 de oct. de 2015

I recently bought my 2016 Toyota Camry at Jerry's. Initially, I didn't think this dealership was a right fit for me, but I was pleasantly surprised at the way the manager and salesman handled my purchase. My experience was highly professional and more importantly fair. I bought my previous two Camrys at another dealer, but must say Jerry's will be my dealership of choice. I highly recommend Jerry's.

Earl Wade

23 de oct. de 2015

Finally a service department that simply invites you in to a nice clean service where there are plenty of service associates there to help get you started. Clean waiting area. Repairs made quickly but very efficiently and effectively. They give the car a good check over and give you the prices for any additional repairs that may be needed to your car. Their system of Red, Yellow, and Green for car parts is great. If something needs immediate attention it gets a code of red and so on. most importantly they have changed their policy of HIGH PRESSURE REPAIR SALES TACTICS. That alone is much appreciated. Excellent Service department. I live close to Jerry's but avoided their service department when I could. Now I head to Jerry's without a second thought. Great job guys!!

CAF

23 de oct. de 2015

I have been a loyal customer for over 10 years. My car has not been anywhere else for service. I'm sure that the other service people are excellent, but I only work with John Good. He is knowledgeable and most importantly, he is trustworthy.

John

21 de oct. de 2015

We bought both of our cars brand new from Jerry's in Jan-02. Since then., Jerry's has provided all of our service and repair needs, exclusively on these same two cars (Camry & Echo). Since then (it is now Oct-15), Jerry's level of service and quality has been world-class! In the next year or two, we will buy replacement vehicles, again from Jerry's. They truly have stood the test of time, year after year!

Nancy and Bryan Fafaul

9 de oct. de 2015

We purchased our 2015 Toyota Prius c at Jerry's. Our salesperson, John G, was unbelievable. His patience, his knowledge, and his professionalism was outstanding. Even though Jerry's did not have the exact car that I wanted, they went out of their way to locate the exact car. In fact, our salesperson personally drove to the other dealership to pick up the car so that the deal could be completed before our vacation started the next day. Great car buying experience in every way!

Rick E. Angobung

9 de oct. de 2015

It's our first time buying from this dealership and it went pretty darn well. Aside from the fact that, we followed our very own Car agent Mr. Fletcher Dixon who helped us purchased our first car here in the states from another dealership, he was once again extra-ordinarily awesome, knowledgeable and accommodating to our car needs. The dealership he is with now carries the same excellence as he was over the years. Looks like we are in good hands with our new Toyota Corolla 2016, not only from its new awesome features, but moreso, with the dealership's outstanding service, great deals, ambience and professionalism from all its personell. I'm looking forward for a great continued service on the Service area when our new car demands for it. Way to go Mr. Fletcher Dixon and the Jerry's Toyota Dealerships!!! Rick/Sheila

Willard

1 de oct. de 2015

As a customer since 1996, I have experience excellent service on all my cars. As long as your service continues to meet my needs, I will continue to show up at your door.

Greg Overcash

1 de oct. de 2015

Always happy with speed and quality of your service department. I started with Jerry's after my previous deal closed and was so satisfied that I bought my next Tacoma from Jerry's. Only place I deal for service.

Daycare Mother

1 de oct. de 2015

Loved everything wouldn't change a thing. My salesman was the best..

K Boone

30 de sep. de 2015

Erick Moskos made the sales process of the Uber Leasing Program aka Xchange Leasing Sales Process - Quick, Efficient, and Seamless. Erick stays quite busy writing Uber Partners who participate in the Xchange Leasing Program like a "NON-STOP ROBOT" With over 30 years experience in the Auto Sales Industry, you want someone like him on your side especially with UBER being the "New Thing on The Block", many glitches are known to pop up with big surprises. Not a good feeling when things don't go quite the way you plan them. However, Erick can get you in a vehicle that will "Fit" If your anything like me, you grind doing your driving gig, you want to make sure your comfortable because your vehicle is like your 2nd home. The more comfortable you are in your vehicle, the more productive you can be. Don't hesitate, to contact Erick. The best way to contact Erick is through email or through Cell phone SMS Text Messaging. Don't hesitate, "Just Do It" UBER Partner - Baltimore, Maryland

KEISHA

30 de sep. de 2015

I was there for an oil change for my 2012 Camry. I had an appointment at 10:20am and I arrived 20 minutes prior hoping to be done sooner. I set and set and set and watched everyone that came after me leave while I of course was still waiting my car was not done until 12:50. I was really upset until I received my bill for my SYNTHETIC OIL CHANGE..and it was only for $45.00 dollar all the waiting I did was out the window due to the great price that I was charged.

Marats

24 de sep. de 2015

When I take my car to Jerry's for service, I know that they will do what is recommended by the manufacturer and not try to jack up the bill by doing things that are not necessary. In other words, I trust them.

Mr. Red Camry

24 de sep. de 2015

I purchased a 2015 Toyota Camry XLE V6 that was a demo with 5200 miles. I first looked at a number of new XLE models. The salesman showed me what I was interested in, got me into two cars to test drive without pressuring me to buy. I told him I just started looking, would not buy that first trip, but I was interested since the end-of-model-year discounts were so good. I returned about a week later. Again, I test-drove a couple of cars and picked out the demo which I bought. I got a great discount on this car. The steering wheel was out of alignment, pointing at 11 o'clock while going straight. The salesman wrote me a repair ticket. I returned the next day after the purchase for the repair. It was done quickly with a report on the before/after alignment data. A wheel alignment corrected the steering wheel alignment problem. I am happy with the repair service, and the sales staff--a job well done. I am very happy with this car--it has really good power, it is quiet and smooth and is getting very good gas mileage.

Deborah

16 de sep. de 2015

I was very pleased by my experience when I brought my car in for service for a broken blower motor. Everyone was very helpful and my car was fixed the same day and I was given a ride home and back to my car. The shuttle service is very important to me because I have no other way to get back when I drop off my car. I have been coming to Jerrys Toyota since I left my car almost two and a half years ago. I have always had good service and everyone has always been very pleasant and helpful..

Stu Colevas

9 de sep. de 2015

John G. did a fantastic job on every aspect of the buying process. I would use him and Jerry's again in a heartbeat.

Corolla

9 de sep. de 2015

Staff at this station is very helping. this is the first time I went there for my Corolla's service. It was easy to get appointment and service was very quick. I recommend this center for further business.

Carleen Basso

9 de sep. de 2015

Special thanks to Dave Warner. This was my fourth Toyota and experience was the best. Thanks again Dave!

oleg

5 de sep. de 2015

Excellent car, fun to drive, confortable, smooth and relatively luxurious. A bit pricy but well worth it.

Wendy Jo

31 de ago. de 2015

It was the easiest purchase I have ever made for veh's. I will DEFINATELY buy from them again. I am out of state & had NO idea exactly how easy it would be. No pressure, fast & efficient. LOVE them!!! Thanks Jerry's Toyota, I LOVE my new 2015 Prius!

bacojoe

27 de ago. de 2015

On the way back from OC last weekend I detected a burning smell. I emailed Ruan at Jerry;s Toyota asking if I could bring the van in to have the burning smell checked. Ruan checked at no charge to me, said a plastic bag was stuck to exhaust and would burn off, Everything a OK.

AlexH

26 de ago. de 2015

Employees were very friendly and getting my vehicle serviced was quick and easy. I always recommend Jerry's Toyota and have also referred may friends and family to Jerry's Toyota.

Hailey

20 de ago. de 2015

I recently leased a Camry SE from Jerry's Toyota. As a recent college graduate, it was my first time buying a car. General sales manager Matt Bukowski, finance manager Ray DeCastro, and sales professional Jon Reiner were all very nice, answered my questions, and helped me set up my new car. I was also in and out of the dealership very quickly. The whole process was a lot easier than I expected. I would recommend Jerry's to anyone looking for a new car.

Eric Hallengren

19 de ago. de 2015

Somehow our 2013 Camry SE was punctured by a bolt that stuck in the left rear tire. I was able to immediately make an appointment at Jerry's with our long-time service agent John Good. He quickly outlined what Jerry's would do to assess the damage to the tire and the cost of a new tire if needed. Before I'd finished my breakfast at nearby Denny's Restaurant John called to tell me my car was ready with its new tire in place. It's because of the quality of service that John and Jerry's maintenance team has always given us that we take the time to deal with Jerry's rather than a garage just down the street.

Jen

19 de ago. de 2015

I went to Jerry's from Annapolis because they had the new car I wanted and the price was right. My only complaint probably stems from the fact that I decided to buy some extra services that I hadn't originally budgeted for, but still feel were worth it. I wish the salesman had explained the ENTIRE buying process from the outset. If I had known that I'd be sent through two more rounds of intense sales pitches, I would have tried to negotiate for a lower price for the car or a higher value for my trade in. I'm still happy with the dealer, but a bit worn down from the process.

Brian

15 de ago. de 2015

I recently purchased a 2015 Scion FR-S from Jerry's Toyota and the experience was great. This was my first time purchasing a car, so needless to say I was a little nervous when I walked in the door. I was greeted by Matt Bukowski, the general sales manager, and Jon Reiner, a sales professional. They both helped me get the car I wanted and were nice and easy to talk to. They both made me feel right at home and turned any nervousness I had into excitement. I was impressed with how quickly I was in and out of the door and at how easy the whole process was. I will definitely be coming back in the future for any of my car needs and will recommend Jerry's to family and friends.

John Ernest

5 de ago. de 2015

I had a quick, easy, honest, buying process. Erick Moskos excelled in getting me just about all I was looking for. The rate and payments were lower than originally quoted. It was a pleasure to purchase my 2015 Camry Hybrid LE from Jerry's and Erick. I felt well taken care of and on a return trip had all my questions answered quickly and honestly by the knowledgeable staff. Including Polly, and Matt. I reccomend dealing exclusively with Erick as He has over 30 years experience. He is very busy, because he is so good at what he does so please be patient but once its your turn Erick will do his best to wow you!

Judy

29 de jul. de 2015

This was routine maintenance provided when I leased the car. As always, the service was prompt and efficient.

Linda

29 de jul. de 2015

I wish I could give this dealership no stars because that is what they deserve. The buying experience was confusing to say the least, but I blame myself for falling for their high pressure tactics. When I went back to them to pick up paint for my car which was promised to me by the manager because of blemishes I failed to see before I drove it off the lot and they would not fix, I was treated very disrespectfully by that manager. I tried to reach the customer service manager numerous times to wage my complaint both by email and phone but she yet to get back to me. My suggestion to anyone in the Baltimore area who is looking for a Toyota, buy it anywhere but at Jerry's!

Camry 2015 buyer

24 de jul. de 2015

Had a terrible experience and wish I did not have to put any stars on this review. The initial sales guy was kind and knowledgeable although he gave me one price of car then said he made a mistake. But what was even worse was how his manager spoke to me with the utmost disrespect I have ever experienced from a car dealer. He said directly to me "I am not enthused about selling you this car at this rate" as if I was not good enough to buy a car based on my credit score and my race. In addition the manager called out the company he works for calling Brown's liars about their offers to customers. Thankfully I went to Brown's and was treated with respect and they were nothing like the Jerry's manager made them out to be. I hope no one experiences what I went through. Good luck with car buying!!

Ron

8 de jul. de 2015

Tahnk you #Sheena Colbert and #Jerry's Toyota for your awesome attention to detail with the undercoating recall on my Tundra. I was is and out quickly and given a complimentary rental car while they performed the necessary recall work. I strongly recommend #Jerry's Toyota and #Sheena Colbert.

Al Bekkouri

7 de jul. de 2015

Poor service, rude customer service. Rude manager Geoff Blakely. Very unprofessional. .They made me purchase a 1000$ worth of useless insurance. ( never used) When time was to change my tires ( life warranty) they said no.DO NOT GO TO THIS PLACE. SAVE YOURSELF THE HEADACHE.

Jacqueline

10 de feb. de 2015

On 2/9/15 I took my vehicle to Jerry's Toyota for my 35000 mile service. My tires were showing wear so I asked if they should be replaced. They said my "tires forever warranty" was invalidated because I did not replace my cabin air filter at the 30000 mile service but they would let that go if I now bought a filter. When I went back to my 30000 mile service the reason I did not replace the filter was because their service technician said that it was okay. I have documentation that shows this. I bought the new one this time because even though my filter had not been inspected I wanted everything to stay compliant. After the vehicle was taken in for service I was advised that I needed front brakes. I was not having any brake problems or brake noises but wanted to be safe so I said okay. I agreed to the advertised brake special of $99.95. When I reviewed my invoice I noticed they did charge me the $99.95 but also charged me an additional $235.00 to turn the rotors. I called the parts department and was told that new rotors were only $106.00 a piece for a total of $212.00. Less than the amount of turning the old rotors. The labor would be the same so this makes no sense. I did not authorize this additional cost and only agreed to the $99.95 amount. This additional amount was never explained to me or agreed upon. The parts were never returned to me for inspection. I am requesting a full refund of the brake service.

K. Singleton

28 de nov. de 2014

My experience at Jerry's from start to finish was first class. Anyone who knows me can tell you that is the way I like things done.

shirley savage

21 de nov. de 2014

I have bought 5 cars in the past 15 years from 5 different dealership. My experience with Mr Carl Foxwell was great. He was very helpful and patient. I would recommend Mr.Foxwell to my family and friends and would be willing to come back to Jerry's for my next car.

Chuck

11 de nov. de 2014

My wife and I have been buying and servicing with Jerry's for 40 years. What I appreciate most is the quality in their work, and the truthfulness from their sales and service people.

Dwight

5 de nov. de 2014

I just purchase two 2015 vehicles from Otis Mitchell and he is the best.

Darlene Moll

28 de oct. de 2014

I did the online app. And found what I was looking for online. Tom Thomas was our salesman and was waiting for us when we got there. Overall good experience . Haven't had any experience with the service dept. yet.

Eric

28 de ago. de 2014

I was searching around for a good price for a 4 runner, I was willing to travel. Jerry's price came up the best. I asked if this was the out the door price or was there extras so I can compare apples to apples. The sales man said good luck with shopping. I re asked the question and he did not respond. He said advertising is made to attract people. We went back and forth, blow for blow. He wouldn't answer a simple question about pricing that not one other dealer had a problem with.

positivejoe

25 de ago. de 2014

I bring my Camry to Jerry's all the time, and have for years now. Pat Miller and everyone in their service department are always friendly and honest with me. I recommend Jerry's Toyota to all my family and friends.

Cindy Anderson

25 de jul. de 2014

I just purchased a 2014 Camry LE yesterday and I was very impressed again with the dealership. I have bought three cars over the years from Jerry's, and have been pleased with all of them. Doug Dellen was our sales consultant and he was very helpful and considerate. I received a great deal on the vehicle and will be returning to Jerry's for future purchases.

SexyRex

25 de jul. de 2014

Jerry's Toyota is the best. I had Shaun B. as my sales rep. He was amazing, not only did he get me a killer deal, but he was nice and not pushy like most sales people. Highly reccomend them if you are in the market for a Toyota!

alenar

22 de jul. de 2014

We were shopping for new Toyota Sequoia. I requested quotes from multiple dealerships, Jerry's was the best price. We exchanged few emails, but they wouldn't give me on the road price over the email (already suspicious). I thought - ok, maybe just a dealership policy. Additionally, they wouldn't answer any questions on promotions and if whether are built in the price. Next day they called 'to confirm an appointment' that I never scheduled. Since I had salesman on the phone, i asked the same question - does the quoted price include any promotions (that i am not eligible for) and he said 'NO' multiple times. Ok, i confirm appointment and we go to the dealership. After waiting, more waiting, and more waiting, we see the car. Fine, no issues, we ask what the price would be. Waiting, and more waiting, they show up with the price - quoted through the email price + all the promotions surely added back in = price that's no better than any other dealerships. I just asked (few hours back) if any promotions are baked in the price and the answer was no? Their only answer is that they can negotiate the price :( I feel these are very deceitful practices and will not support such business model! We walked out of Jerry's Toyota and went to Russell Toyota where we purchased brand new Toyota Sequoia on the same day. I would never go back or recommend this dealership to anybody!

Laura Spangenberger

30 de jun. de 2014

I went to Jerry's Toyota two weeks ago to check out a couple of used cars that I found on jerrysitsaboutyou.com. I called ahead and spoke to Bruce Reese, who told to come by the evening of Tuesday 6/17. When I got there (a few minutes early), Bruce was standing at the door waiting for me with my two top choices waiting for me outside in the parking lot. I don't have the best credit and had even worse credit when I bought the car that I was trading in, so my goal was to either get a better car for the same monthly payments, or reduce my payments an get a similar car. I ended up taking home a 2013 Hyundai Sonata, which is far and away better than what I thought I would end up purchasing. Bruce worked with me and got the payments right where they were on my last vehicle, and he was very patient and meticulous when trying to find me the best percentage. Working with Bruce & Jerry's gave me a new view on the total car buying experience. I will never go anywhere else for a vehicle besides Jerry's, and I'll tell all my friends and family (I already have) about my experience too so they can get the treatment that I received. If you're considering buying a car, please check out Jerry's, and call Bruce Reese. He's honest, hard working, organized, and will do his best to help you.

dsperato

29 de jun. de 2014

I am a previous customer- wasn't happy the first time but went back because I was contacted by the dealership for a VIP appointment and I was looking to trade in and upgrade my Tacoma. When I arrived, I was not treated as what I would consider to be a VIP, To keep this review simple- this is what happened. My salesperson kept disappearing in the middle of our sale with no explanation to the point that I was there for over 3 hours. I knew exactly what I wanted so this should not have taken so long. After much discussion, we agreed on a trade in value for my current vehicle but would not give the military (as a veteran) or customer loyalty (repeat customer) incentives unless I financed through them. In the end I said I would agree on $18000 and I would buy the truck on the spot..after crunching numbers this was beyond fair but they would only do $19000- for $1000 they allowed me to walk away. By the way- I left after the person I was dealing with disappeared AGAIN. I do not consider this VIP treatment. The salesman was like "its only $1000" EXACTLY. They called ME. I didn't call them. The whole experience was awful and I know I can get the deal elsewhere. They have my number-obviously- they can all me when they have more time to deal with me as a customer. Until then- I will search elsewhere.

Prius Lover

25 de abr. de 2014

My advisor negotiated a deal with Steve Gonzalez before my arrival. When I entered Jerry's I was greeted immediately by Steve. He was friendly, knowledgeable, and efficient. He explained the process and everything went very smoothly. I feel welcome here and look forward to bringing my new Prius in to Jerry's.No one tried to strong arm me into buying products I did not want.

Flair

24 de abr. de 2014

Steven Gonzalez - was very helpful and professional. He explained all my options and did his best to get me into the car I wanted. I was comfortable during the entire process.

Laura Y

22 de abr. de 2014

Perry was very patient and understanding of all my needs. He didn't make me feel uncomfortable by being pushy. He kept me within my realistic price range which gave him huge respect points in my book. He came with a ginormous umbrella to my car door to get me out of the rain, made sure I was comfortable and had what I needed while I waited.

Pat Oxendine

19 de abr. de 2014

Steve Gonzalez was my sales person today. He was a tremendous help for me today, especially seeing how I was on a time limit to get to work on time. Steve answered all of my question. Steve was also very patient with me changing my mind on witch car a wanted. My experience with Steven today exceeded my expectations and I will be a returning costumer because he was so attentive.

Calvin

15 de abr. de 2014

I recently purchased a 2014 Highlander from Jerry's Toyota. The sales person Jonathan Sanders provided great service down to the detail and to add he was extremely professional as well. I will recommend him highly to all of my friends who are in the market for a new vehicle. Thank you!!!

Mike

12 de abr. de 2014

Came to look at purchasing a new SUV because our family is expanding. Had a fantastic experience dealing with Steve Gonzalez. He was extremely personable and helped answer all of our questions and concerns. Was very patient with us, and made the experience enjoyable! Thanks to Steve for helping us get a fantastic car and making it affordable for our family needs.

Irv Johnson

11 de abr. de 2014

Steve Gonzalez has a great personalty and easy to talk to. I enjoyed his company, working with him him and knows about the cars he sells. He was a very nice salesman and I would recommend him to anyone. Thanks Irv.

Dcon

8 de abr. de 2014

My husband and I have always purchased Toyota cars and trucks. We have family members that also buy Toyota vehicles,because of how ours have been so reliable. There are some Dealers that can be a bit shady regarding pricing,but not Jerry's. Everything was upfront and non confrontational. When we questioned anything, the salesman, Fletcher was honest and we both looked up the information online. He was great. We were treated with respectful friendly service. I cannot stress this enough. Buying a new car takes a long time, so being treated with kindness, makes the wait more enjoyable. Thank You Fletcher, you made buying my Birthday present a pleasure.

MSGR. Thomas J. Tewes

7 de abr. de 2014

I stopped in at Jerry's Toyota to look at the possibility of looking at some top of the line sedans. I met with Steve Gonzalez, my salesman and he introduced me to the 2013 Toyota Avalon. Even thou I had no intention of buying a car that day Steve was very easy to talk to and very sincere in this approach. He introduced me to the Avalon and I like the car the very much and he was very easy salesman to work with. Agreeable and answered all of my questions and I ended up buying the car. He even went with me to the house to make sure my golf clubs fit in the trunk.!!!!! I am very pleased with the purchased and would recommend Steve Gonzalez to any family or friends looking to purchase a new Toyota.

Kahsu

5 de abr. de 2014

I came to purchase a new Rav4. I worked with Steve Gonzalez over the last week and he did a tremendous job. We received a fantastic deal and I would recommend anyone in the market for a new vehicle to work with him.

Raulina

1 de abr. de 2014

Steve Gonzalez has been very helpful during the whole process of buying my car. He contacted me several times after my first visit. I am very appreciative of his service.

Cher Arrington

29 de mar. de 2014

Great experience with Steve Gonzales! Car is just the way I wanted it! LOVE the Almond interior!

Sharon Stickler

24 de mar. de 2014

Most importantly Steve Gonzalez, my salesman was very concerned with my needs & payed attention to what was important to me. I would recommend him and Jerry's Toyota to anyone looking for a new vehicle.

Mike H.

23 de mar. de 2014

I've purchased three cars from Jerrys Toyota over the years, and two of them through Fletcher Dixon who is very friendly and professional. The buying experience was low pressure and actually enjoyable. The facilities were clean and everyone very friendly.

Gloria

22 de mar. de 2014

Got my new Toyota Highlander from Jerry's Toyota Scion, it was a very smart decision to finally settle and get my new car from this branch. The sales person is very customer service oriented (not sales oriented). Steve Gonzalez is great! Thanks!

K. Fox

21 de mar. de 2014

My father has purchased two cars from Jonathan Sanders and I just purchased a car from him. Not only was Jonathan a pleasure to work with so was Chad V. I will be back to purchase my next car from Jerry's Toyota Scion!

clockers

27 de feb. de 2014

I just bought my 2014 Toyota Fj cruiser at Jerry's Toyota Belair Rd and my salesperson Kevin Is a great guy and a great salesman actually I was very pleased with everyone I met and delt with at Jerry's Toyota a wonderful place to be/deal with. for the past few years I've had service done at Jerry's on some of my cars and the service people we're very pleasant and knowledgeable and the work done there was always 5 * star rating and a very clean place as well. actually the people at Jerry's Toyota Blair Road will go far and beyond to make you happy :-) feel at home.

Judy Talley

12 de feb. de 2014

I have now purchased 3 new Toyota's & love love my vehicles. I have the most awesome sales person Khalid Delgarde, he knows exactly what I am looking for without much discussion. He works the best deals for me! Everybody is so friendly at Jerry's a Toyota....smiles are contagious there. Sheena in service is wonderful we always request appointments with her for our maintenance! Routine maintenance is all I have had on my cars & Sheena is very mindful of your time and that you do not have all day to wait on service. The facilities is beautiful & very clean! I am a devoted Jerry's Toyota customer for life! I am always highly recommending Jerry's Toyoya & my salesman Khalid to my family & friends! To purchase a car from any other dealership in my opinion is just poor crazy! Kudo's to the entire staff at Jerry's Toyota....you guys are #1!

DubDriver

7 de feb. de 2014

I had a surprisingly easy buying experience at Jerry's. I had shopped online for awhile looking for a used VW R32. They are very limited and tough to find. After finding a couple to look at, I really got jerked around at the first place. I didn't think twice about walking out after such poor salesmanship. My second stop was Jerrys Toyota. Blue R32 that ran great and had low mileage. Bruce pulled the Carfax and everything was clean. They gave me a good deal that was satisfactory, and I was out of there in a couple hours with my "new" car! I definitely recommend visiting Jerry's!

Sunburn

22 de oct. de 2013

I was talking with a number of dealerships including this one. Looking to buy a new Toyota Prius. They quoted me the lowest price. I asked specifically over the phone, this is your total price, the only thing to add is taxes and tags, everything else is included? Shawn Graham , who I was talking to over the phone, said yes that was the total price. Drove to the dealership, dealt with someone else, and they refused to honor the price I had been quoted over the phone. I walked away and bought elsewhere. Never been so disgusted with a place of business. Their word is not their bond. If you get something from them, GET IT IN WRITING. Otherwise you will probably have the same problems I did. I recommend going elsewhere. This was the kind of behavior I expect from some scummy fly-by-night dealership.

Obird83

12 de ago. de 2013

I recently had some work done on vehicle at Jerry's. The job was done right the first time and the employees were very courteous.

ColeSwag

28 de jul. de 2013

I live out of state and was searching for a 2013 Avalon XLE Premium, Blizzard Pearl with Almond interior. I located the vehicle after months of searching. The purchase agreement was typed and passed on to my own financing agent. The paperwork was typed and sent to Jerry's and once the check was cut and mailed to them, the General Sales Manager declared that he couldn't sell the car for the price that it was listed for! Now, I don't know if he wanted to scam us because we were over the internet doing the transaction, but he wanted $2,000 more for the vehicle, which would have put it more than the initial MSRP! The salesperson was doing her best, but she was met with abuse and no cooperation. Now I have to start this search all over again, because Mr. Yang, GSM didn't do what he should've did in the beginning, and that is listen to his people. When I received the purchase agreement and talked to the saleslady, all was ready to go, just waiting on my husband who is on active duty in Fort Lewis, WA to get the paperwork signed. Now my family and I are back in the same situation from where we started, with no operable vehicle. This is my experience 1,017 miles away from MD. I know that I will never recommend to anyone, because this is a very unprofessional and inconsiderate dealership to work with. They knew that I wasn't there and I had made arraignments to have the vehicle transported to me. Now school is just a knock away, and I have to add that pressure to my plate because they didn't want to sell at the listed nor the negotiated price. Thanks for nothing!

mwarren5

20 de jul. de 2013

Service there is always a joy. Never have to go back to get things re-fixed; it is always right the first time. They put the customer first, great communication, fair prices, flexibility with drop off/pick up. They never try to make unnecessary repairs; they've talked me out of unnecessary service in the past. Wouldn't go anywhere else now! Thanks Jerry's!

Gina and Bob Clark

17 de may. de 2013

My husband and I purchased a brand new Camry in 2011 from Jerry's and had the best buying experience EVER! Our sales rep was very helpful to us as we were trading in our old Camry and knew we wanted a new one but were not sure which model. He helped us make our decision based upon our needs and price range and we could not have been happier. We had the great fortune of qualifying also for 0% financing through Toyota and the loan rep was helpful in getting the paperwork and final approval finished in a very short period of time. We continue to take our car to Jerry's for maintenance as their service department is fantastic and their pricing is reasonable. We plan to purchase our next car from Jerry's when the time comes.

judyt

11 de ago. de 2012

I purchased a 2012 Toyota Camry at Jerry's I worked with several delightful individuals with the purchase of my 2012 Toyota Camry!The new car sales manager Mr. John Barry is AWESOME...he worked deligently to get my deal completed & at a much lower finance rate & kept my car payments $4.00 more then old the 2011 Toyota Camry I was trading in. Mr. Don Mandel also worked diligently with the completion of my financing. Kudo's to John Barry & Don Mandel for giving me a completed deal that was greater then I thought was possible. Jerry's Toyota employs the Greatest Employees who make the customer #1. Jerry's Toyota logo is "It's About You at Jerry's" these 2 individuals are a fine example of this logo. Kudo's again to John Barry & Don Mandel you have a Jerry's Toyota customer for life with me!

Pissed off consumer

24 de jul. de 2012

I was talking with a number of dealerships including this one. Looking to buy a new Toyota Prius. They quoted me the lowest price. I asked specifically over the phone "this is your title price, the only thing to add is taxes and tags, everything else is included?" Shawn, who I was talking to over the phone, said yes that was the total price. Drove to the dealership, dealt with someone else, and they refused to honor the price I had been quoted over the phone. I walked away and bought elsewhere. Never been so disgusted with a place of business. Their word is not their bond. If you get somehting from them, GET IT WRITING. otherwise you will probably have the same problems I did. I recommend going elsewhere. This was the kind of behavior I expext from some scummy fly-by-night dealership.

stichis

19 de jun. de 2012

I visited this dealer on line and he amazed me by the way he followed up to make sure i got what i wanted.It was great and i respect their sales and marketing team

Larry

14 de jun. de 2012

I went to Jerry's looking for a new gold Camry LE with a moonroof and power seats and found the exact car that I was looking for. I received great help from Fletcher Dixon who explained everything about the car, took me for a test drive and worked with me until we got the numbers to where they were affordable. I appreciate the fact that he was low key, easy going and did everything he could to get the number to where the deal could be finalized. This is the third car that I have bought from Jerry's over the years. Why switch when you are satisfied?

Larry

13 de jun. de 2012

This is the third Toyota that I have purchased from Jerry's. There is no high pressure and the new car sales dept is easy to deal with. My salesman, Fletcher Davis was a pleasure to deal with. He helped me reach my price and did a thorough job explaining the car to me during the test drive and at delivery.

Donna

1 de jun. de 2012

I Was Very Sadisfyed With Everything Are Sales Men Was Very Nice And Very Good He Is A Very Good Salesman I Would Like To Thank Him Mr. Fletcher Dixon And All The Staff For There Kindness And Help Everyone Is Very Friendley And I Am Enjoying My New Tacoma Thanks To Everyone. Andrew And Donna Weeks

K Brown

26 de may. de 2012

I had an exceptional experience at Jerry's Toyota. I was looking to purchase a RAV4 and I went to several car dealers. I received the best deal at Jerry's Toyota. I truly appreciate the customer service that I received there. My salesman Mr. Huntley is truly patient, kind, and very friendly and he made sure that I received everything I wanted in a car. I would recommend him to any person that is interested in buying a Toyota. Sincerely, Mr. Brown

Nancy

19 de may. de 2012

Thanks to Priscilla, Ethan, and Polly my experience while purchasing a new Yaris was excellent. I am grateful that all my contingencies were respected and provided for with no fuss. I look forward to having all my servicing done ay Jerry's.

Curtis

13 de mar. de 2012

My previous car was purchased at Jerrys with Khalid. The service was so excellent I decided to return to trade in for a newer model. I would definitely recommed Khalid at Jerrys Toyota. He was very proficient and professional in finding me the right car again.

dino1

7 de mar. de 2012

Everything was great. Frank Casey and jerrys toyota are a winning team!!

Stan35

5 de mar. de 2012

My experience at Jerry's was the best....I had previously had a bad experience with one of the sales people when I first purchased my car so I had some reservations when going back for a trade, but it was like day and night...I worked with Khaleed and he was the best...he was polite...charming...and patient....he was the best!! He worked with me for hours and did not change his personality one bit...I left the dealership unsure if I even wanted the trade and Khaleed called diligently to check on me and I just could not resist his hard work...he was excellent..would not have recommended Jerry's before my experience with him but I will definitley refer my family and friends to Khaleed!!!

Cindy

5 de mar. de 2012

I received excellent service from Khalid DeLagarde. I would defintely refer him to all of my friends and family. He is knowledgable and willing to work around my schedule.

Buttons

5 de mar. de 2012

Went to purchase a new car, I worjed with Khalid, he was excellent. I would definitely recommend Jerry's.

Blossom

5 de mar. de 2012

Went into Jerry's to trade in my car and dealth with the best sales person ever!! Khalid made my experience a great one!! I didn't have great credit and worked really hard to find a bank that would finance my deal...he was patient and had a very great attitude....would definetly go back there and I have recommended them to my family and friends!!!

Ray73

3 de mar. de 2012

I was online looking for a suv to buy for my wife and had seen that Jerry's had reasonable prices and a good number of Higlanders in stock so after work a few days ago I drove up there to check them out. My salesperson KHALID assured me that he would and could get me a great deal even though my credit wasn't so perfect. I had gotten a promotinal sales letter in the mail and thought it was bogus plus this guy looked like he was too young to know what he was doing. Surprisingly he was able to get me 1.9% financing and got me more than i had expexted on my trade in. Turns out the guy had been working there 7 years and clearly knew how to make things happen. If your looking for a Toyota I higly recommend you go see Him.

Judy Lady In Red

1 de mar. de 2012

This was my first time looking for a Toyota I met with my salesman Khalid Delagarde who came highly recommended to me. What a pleasant experience from the first moment I walked in the door. Mr. Delagarde was so polite, so knowledgeable and so very efficent he know ahead of time what kind of Toyota I was looking for color & all & had the vehicle there ready for me to inspect and to test drive. He was a no pressure salesman. I would highly recommend Mr. Delagarde to all my family and friends looking for a new or used vehicle. Thanks to Mr. Delagarde I will never own another vehicle but a Toyota. Kudos to Jerry's Toyota for recognizing the talent Khalid Delagarde has and his passion for making the customer feel they are #1! If you are looking for a salesman to help you in the purchase of your next Toyota it would be a huge mistake in not asking for Mr. Delagarde!

Sosa32

1 de mar. de 2012

When I first went to by my car at Jerry's I was a little aprehensive...but when the sales person Khalid shook my hand I knew I would be taken care of...man..that guy..was not only knowledgable about the different cars but he was polite and patient....I could tell he wanted to go home because it was well after closing but he made sure that I was taken care of and I was happy before he left that delearship!!! He was awesome and I would refer everyone to him!! He is a huge asset to Jerry's!!!

ravens1

1 de mar. de 2012

awesome place to do business. would reccomend to any friends or family needing a car.

Mariam

22 de nov. de 2011

My husband and I set an appointment to see a specific car one day in advance, hired a babysitter, and drove more than 30 minutes only to find the car was gone. Nobody from the organization called or e-mailed to notify us that the car had been sold. I am sure this was their switch-a-roo tactic, but it was nothing short of tacky. Then to top it off when we asked the salesman when the car was sold they could not remember. Really, do you really expect me to believe that the sales team sells that many cars in a day and a half that they do not remember when a car was sold. This lead me to believe that the car was not available well before we set our appointment. One positive in our experience was that we met a very nice lady sales person in the new car sales department who jumped up and greeted us. She was great at her job asking what we were looking for in the Acadia and then tried to sway us to look at something compatible by Toyota. Unfortunately when we arrived at the used car section of the organization, I was very disappointed that the salesman did not stand to greet us or offer to shake hands. I found that to be disrespectful and bad a business practice. My husband and I did purchase a vehicle on that Saturday from another dealership and enjoyed the purchasing experience as well as the car.

sweetie

16 de nov. de 2011

Ms Sheena Colbert and the service dept. staff did a excellent job today. I went in thinking that all my car needed was a oil change etc. But I had a leaking water pump. Ms Colbert arranged for loaner car. Which saved my day. Thanks

thank you

9 de nov. de 2011

Let me say what a pleasure it was working with Chad Votta. He is everything a customer wants in a sales person:knowledgeable, honest, committed, enthusiastic, and friendly. He was really great. He enhanced our experience(our first)working with Jerry's Toyota.