SpringAutumn

22 de jul. de 2016

They ordered a part without telling me. I didn't have to pay for it, but it is nice to know before something is ordered. They are poor at explanations.

Joshua F.

14 de jul. de 2016

Craig was my salesman and was absolutely amazing. He put what i was looking for in a car into a physical car that didn't need much else. Very easy going and not pushy at all.

Marc

8 de jul. de 2016

They kept forgetting about my second set of keys, messed up the paperwork, three extra trips to the dealership and they had a come to my house twice because I refuse to keep going there to get everything taken care of. I asked for a store credit because of all the inconveniences I had to go through. I was told I received a good deal on the truck and they were not going to do anything else.

Wilma W.

29 de jun. de 2016

I am absolutely happy with my overall experience(s) at Jim Butler. I am always pleased to see and do business with Ryan Zimmerman. He is a delight and pleasure to work with. Ryan makes himself available via email or by phone to answers all of my questions. As well as send an email to let me know he is available to assist. Ryan is a ten plus. I look forward to seeing him advance within the company. Thanks for all you do!!!

Pat and Rena

24 de jun. de 2016

We had went to another Chevy dealership, and were not pleased, ie: the color we wanted in the Chevy trax, the salesman there said it was no longer available in the 2016 models. At Jim Butlers, our salesman Scott was great, informed us yes, the color we wanted is still available, he was no pressure, answered all our questions and since the one we wanted was not in stock, they searched for us, and was able to find it and get it to us ! We would definitely go back, this in fact is the third new car we have purchased from Jim Butler !!

jeffery dodd

1 de jun. de 2016

Our salesmen's name was Trent and financial advisor was Eric...they did a super great job and so very friendly gentlemen. Thank you so very much for your help.

Joe & Lynette B.

14 de may. de 2016

Brought our 2016 Malibu in, for it's first service since bought new in Dec 2015. Everything went smooth, service was quick and professional. We will be back!

Jeremy M

12 de may. de 2016

Mike and Erik were great and were fantastic in handling our finances and getting us in a new 2016 Chevy Cruze! Thanks Mike and Erik! I will be sending people your way.

Ylphillips

5 de may. de 2016

I first went to Jim Butler to purchase my first new car. The staff was excellent. Everything was explained to me and I was asked what I wanted. The staff made the entire process run very smoothly. After all paperwork was signed and I took posession of my SUV, I received calls to make sure everything was going well. My second experience was going in for routine service. I was called to set up my appointment for service which I really liked. I went in for the services and again was met with a very friendly and helpful staff. I highly recommend Jim Butler for auto purchases and service.

Mrs. Thornton

5 de may. de 2016

I bought a car back in Feb 2016. My sales rep Wayne Hogue and finance guy Rick were both GREAT!!!! I then had to get my car serviced and EVERYONE was HELPFUL and FRIENDLY with a SMILE. Never been treated with so much care. You guys are PHENOMINAL!!!!

CandisC

11 de abr. de 2016

I had a great experience with this company. Everyone was nice and courteous. Wayne was the best, made the whole buying experience great.

TParker

9 de abr. de 2016

I really appreciate what you all have done for me, you have a really great team there & got me into the vehicle I wanted. Customer service was great! I was very sad when I walked into your dealership knowing I had been screwed by a previous dealership but you guys turned my frown into a smile & talked to me as if I been knowing all of you for years. THANK YOU SO MUCH!!!!! T.Parker

Danny H

31 de mar. de 2016

I will NEVER AGAIN visit this dealership. In the last 5 years my family and friends have purchased SEVEN different cars from Jim Butler. I had to take my vehicle back 4 TIMES and each time something else would be fixed and something else would quit working. All things were working when I took the car in. They needed to replace one item and then messed up something else. Each time this happened and they acted like they were doing me a favor 'not charging' for each subsequent visit. Each subsequent issue was a direct result of the initial repair. Ridiculous!

Kevin Kettinger

22 de mar. de 2016

I was clear that I wanted to stay around$300/ month payment and was lead to believe that they were going to make that happen. Imagine my disbelief when my payment options ranged from $560/month to $430/month. I was backed against a wall and needed a car so I signed paperwork. Within hours of taking home a car I let my salesman know I needed to bring the car back and he said bring it back Monday to discuss options. I told him I wanted to return it! In Monday I was told I couldn't return the car even though the deal had not even been funded yet? All these people want is your money. They don't care if they screw you over and ruin your family with two kids, all they care about is another sale to notch up! Stay away! These are the worst customer service people I have ever dealt with.

rgeist

16 de mar. de 2016

They made it super easy to buy a car when we lived out of town. Great customer service.

Lorinda G.

25 de feb. de 2016

I had an excellent experience purchasing my new car from your dealership. Three weeks prior to purchasing, I was there to have my mother's 2015 Malibu serviced. While there, I had the honor of meeting Ryan Zimmerman. He took the time to thoroughly explain the benefits of purchasing a Malibu and Impala. He answered all of my questions. He emailed me information from Chevrolet website as well as kept in touch. Ryan made purchasing my new car easy and delightful. He is a EXCELLENT salesman and an addition to the Jim Butler family. My mother and I will continue to be Jim Butler's customers. It was well worth the drive.

gfarmer63

22 de feb. de 2016

I just want to say Mike Hinney and Megan were the best two individuals that I've worked with. Megan got me started on phone and I'm from south Louisana. She worked on my deal with Mike and got me a fair trade and I real fair deal on my 2013 ZL1 Camaro. Mike handled all my questions and got me answers in a timely manner. Mike went out his way to make this deal work and make sure I got what I ask for. Hats off to them both. I loved the dealership and I love the car. Thanks again from Gerald F in south Louisiana. I would buy from these people again.

shaferd77

5 de feb. de 2016

Wish I could say I was very pleased, but I'm not. When I complained about an issue that occurred, I felt like their person (Robin) tried intimidating me. Of course it wasn't their fault, even though they are the only place I had taken my car for the issue. This car hadn't been driven 34,000 miles when it completely broke down, and I had purchased it brand new. I keep getting mail and emails and phone calls to bring my vehicle back and trade it in for a new car, even though I've told them I am not interested. I take this vehicle elsewhere for service now, and I keep getting notices that my vehicle is past due, to bring it in. Once they get your phone number and address, they don't stop using them, over and over again. I was told they were #1 in dealerships. I would hate to see what #10 did to their customers. Robin, you won't intimidate me again.

Very disappointed

15 de ene. de 2016

The right hand doesn't know what the left hand is doing at this dealership. The first appointment was to have a broken glove box latch repaired under warranty. It took 2 separate appointments, and many hours to get a 5 minute job done. The next appointment took 2 and 1/2 hours to get a simple oil change. The process of turning over the car, getting the mechanic to do the job, and then jumping through hoops to get your car back reminds you of the most insane way you could think of to make the task as complicated as possible. We are still waiting to get the car back for a week now because a sensor decided the stability system has a problem. First they promised to look at it the same day, but ran out of time. Then they said leave it for 3 more days and we could pick it up Thursday. Thursday came around, and still nothing. Today they finally got around to looking at it, and they will need to order a part. I've decided it will be much faster to drive 10 times farther to another dealer for future service. Jim Butler SUCKS!

Sonya

25 de nov. de 2015

They have a poor communication and Customer service there. They gave me a car saying that I got finance with company . They told me to take the car home for a week cause they had me waiting out there for 3-5 hours. So I took the car home and I had it for a week and then they turn around saying come back up they to sign my paper work cause thry had me finance with a company, so Im thinking I have the car about almost 3 weeks later they turn around and none of my paper work was right what I gave them no they where wrong everything was right what I gave them (NO THEY DIDN'T GET ME FINANCE WITH NO COMPANY THEY LIE TO ME) I WOULD NEVER EVER SEEN SOMEBODY OUT THERE TO GET A CAR. IF YOU TRYING TO GET A CAR WITH THEM DON'T GO CAUSE THEY WILL HAVE YOU ON A RUN AROUND NEVER EVER AGAIN DO BUSINESS WITH THEM EVER. I TRUST THEM WITH MY CREDIT, THIS COMPANY RAN MY CREDIT 5 OR TIMES THINKING I HAD A AUTO LOAN. THIS IS A WORST PLACE TO GET A CAR!!!!

Ken B

21 de nov. de 2015

Mike Novacich is our salesman and as always delivers top notch service. Mike in F&I closed the deal and also did a great job helping us. We could not be happier and look forward to working with the service department for our maintenance and always recommend Jim Butler

selling commodities

31 de oct. de 2015

We were trying to pay cash for a 40-45K vehicle cash or financing it ourself-- we communicated directly and just got talked to in circles and never got an answer on what the price is and what they would do to get our business today but rather what a great deal it would to be to spend 60-70K on a 2016 model. It's too bad bc they have a car we want to buy- but cars are commodities so we will just go else where.

RLB

7 de oct. de 2015

We purchased a 2016 Chevrolet Cruze Limited. We could not be happier with our purchase, or with the sales team. Mike Herbst was a very courteous and informative salesman, and Rick (in finance) is hilarious. (He is also great at his job) We will definitely be back at Jim Butler for future vehicle needs.

abmrte097

13 de sep. de 2015

Salesman was nice but once the deal got to finance department it went bad. Rick Hagar was the finance guy that we dealt with. When you offer a 11.9% rate to a customer with good credit are you really doing the best you can for the customer. Went to different dealer & got a 3.9% rate on same vehicle. Guess Rick had mortgage payment due & needed some extra cash.

SpringAutumn

27 de ago. de 2015

They only offered me $1,800 for my trade at first, but I would not take that. They then gave me the $3,000 I wanted for my trade, so I bought the Chevrolet Trax. The sales agent was fine. He was not cocky or obnoxious. He was also apologetic for mistakes.

tim murferry

25 de ago. de 2015

tim was my sale rep . he did me and very great job for getting what i want. thanks so much for the great help. atthe location in fentin

Excellence!

24 de jul. de 2015

Excellent customer service! I drive pretty far just to go to this location but when you feel appreciated the miles doesn't matter. The staff is very friendly and efficient especially the service advisors that helped me with my tail-light (Kayla and Cookie). Thanks again and I look forward to doing my future Malibu upgrade with you all :)

JulieBlake

11 de jul. de 2015

I want to THANK TRENT for making my first new car experience the BEST ever. Everyone there has excellent customer service. My husband and I were greeted abd welcomed there the entire time. I have to give TRENT an A plus. He just didn't try and give me a car he gave me what I wanted. It was not about a sale TRENT made it about me. We are buying another car in the next month. I already know where I will be going and who's my sales person. Thanks Jim Butler , TRENT and everyone for the wonderful experience.

JeremyT

30 de jun. de 2015

Want to say big thanks to Mike Simms the service ops manager. I had a lot of issues with a recall and while I was dealing with all this Mike went out of his way to help me. The whole service team went out of their way to help make it a easy process

carol buecker

8 de jun. de 2015

brought our Malibu in , we needed to get new plates. The service, as usual was superb. could no ask for a better dealership, thanks

C. Buecker

1 de jun. de 2015

Dropped my car off some recall work, and everyone was so efficient and kind, as they always are. I am grateful for how great everyone is all the time

round towner

28 de may. de 2015

Bought a 2014 Sonic - lost second Key and was hurried on phone and told car has to be towed to dealership to get a new key made for around $175 for that make and model. Got to dealership and Mike took me onto office, closed door as if he was breaking bad news to me said "They told you wrong" " a new key will cost around $400 as there are hours of labor involved" - really ? are you %*#at^ me. I calmly stated that I was going to call 1-800-chevy and tow it either back home or to another dealer - all of the sudden he was going to do it for $175. what a shady, sketchy, classic slimy trick - I wonder how many elderly people get ripped off with this kind of tactic.

A.P., New Chevy owner

1 de may. de 2015

Awesome place, awesome people! I came in with some worries and concerns about credit and financing. But Mike made the process so easy. He got me into a new car and the concerns I had never came up. Not once! They really know their stuff and understand no one is perfect. The people are friendly and honest. I've been telling everyone about Jim Butler (and Mike Marshall), if you're going to buy a vehicle, this is the place to go.

T.V.

25 de mar. de 2015

It was a pleasure to work with my salesman, Brian Ries. Brian was a true professional and went out of his way to make sure I was comfortable with all aspects of the transaction. There was no pressure involved and my family and I were very comfortable while at the dealership. I've already recommended Brian and Jim Butler Chevrolet to a coworker who is in the market for a new truck. Having previously owned a Chevrolet purchased elsewhere, and having visited numerous dealerships prior to this purchase, I honestly did not expect this level of service from a Chevrolet dealership. Because of Brian, I will be a repeat customer.

Tonya Tyler

25 de mar. de 2015

At the time I was looking into 2 dealerships, and by far Jim Butler Chevolet has exceeded all expectation. I love my new 2015 Chevy Camero and thanks to Mike Herbst and Rick Hagar I am able to have the car I was looking for. I am not a very patient person and these two understood this and worked very well with me. Again Thank You! My husband and I love the car and your service was wonderful!

Gary M.

12 de feb. de 2015

I'm a Chevy guy, so when Jim Butler moved to the Bluffs, I went in to buy a new truck. I have had my truck in numerous times for oil changes, tire rotations, and inspections, and have always had a pleasant experience. Steve Greer the Service Manager has always been available to explain any warranty work with me. I have e mailed Robin in Customer Service many times to set up appointments, etc. She always response quickly, and always follows up with me to be sure I was taken care of. Great service, great people to work with.

Teacher

11 de ene. de 2015

I took my Equinox in for an oil change and tire rotation without an appointment. I was told it would be 1 1/2 to 2 hours. I was offered a shuttle to take me to the local shopping center while I waited. I declined because I felt like walking but thought it was a really nice offer. My car was ready in just under one hour. I was pleasantly surprised. No other dealership is as kind and helpful.

Unsatisfied customer

22 de nov. de 2014

The beginning of November I called to make an appointment for service on my 2009 Saturn VUE. The earliest I could get an appointment was the 19th at 11:30 a.m. I brought my car to the dealership on the evening of the 18th and described the problem I was having. I called the next day at 1p.m. and was told that there was no information available on my car and someone would call me back. At 3:15 p.m. I called again and was told the Dawn had my paperwork and would call me back. When I spoke to Dawn she told me that they could not duplicate the problem with my car and I could leave the car another day or come and pick it up. I left the car for another day. On the 20th I called at 1 p.m. and Dawn said that she was trying to get another technician to take my car on a longer test drive to try to duplicate the problem. At 4:35 Dawn called back and said they had duplicated the problem and the plugs and wires needed to be replaced to the tune of $605---I know that the price of repairs are not negotiable, however that isn't what I have a problem with. When I called on the 18th and spoke with Rob, I questioned if I would have actually been waiting for my car on the 19th would I have had to waited from my 11:30 appointment to 3:15 to find out that they couldn't duplicate the problem, and he said that they were swamped and that even with an appointment they were running 2 days behind. I do not believe that my car was even looked at on the 19th. If, when I brought the car in on the 18th they would have told me that they were behind, the honest thing to do would have been to offer a loaner car. I have had my car serviced at the dealership before, but I can tell you that I will not be bringing my car back again. I thought the whole situation was handled very unprofessional.

recoveryagent

22 de nov. de 2014

I received a recall letter from gm about my Chevrolet equinox. It has bad piston rings create oil consumption. (It has been burning oil for a year. I called jim butler service and they said they would have to order the parts. 3 months later I called them and they said the parts have been there for over a month but they didn't know who ordered them. I then had to make an appointment. I dropped off the vehicle overnight and received a call from Kim the next morning. She said that I would have to purchase an oil change and bring the car back every 1000 miles 5 times in order for them to verify the oil loss. I told her that sounded shaddy and I wanted to speak witthe service mamager (Mike). After 5 hours of waiting I called gm recall hotline. They said that is not how that process works. I then called kim back to explain what gm said she informed me that gm already had a rep contact them. She then became extremely argumentative and disrespectful telling me they need proof that im not lying about the engine burning oil. I told her that its a recall and to forget the whole thing and pull my vehicle out im coming up to get it. Upon arrival the manager Mike hide behind the cashier door until I left like a little kid. All I have to say is wow. I will not return to jim butler EVER. and I will make sure to tell everyone how childish and disrespectful this dealership behaves.

Busatmo

17 de nov. de 2014

Purchased a 2015 Equinox. Staff was extremely courteous and knowledgable. This was the first American made auto that I've ever purchased. This was also the first time that I've gone into a dealership where they were able to find me what I was looking for, and get everything completed from start to finish within a couple of hours instead of going into a dealership in the morning and not leaving until late evening. I appreciate the service that was provided and the friendly atmosphere and not having to sit there and haggle about every little thing. Very Professional staff working at Jim Butler Chevrolet and I will recommend them to everyone that I know that is interested in purchasing another vehicle, whether it be new or used. Hope to do future business there as well. Thank you very much.

Loganlucas

5 de oct. de 2014

Hello my wife and I bought a equinox at Jim Butler and have had a couple of issues. One being the gas mileage is horrible and nowhere near the posted mpg on the sticker . The thing also sounds like a diesel we have taken it and something was a supposed recall . Now I'm reading through some of these reviews and you are lecturing people on when to have your oil changed I always thought it was every 3000 but when my wife called to set up an appointment she was told you can go 8000 please get your stories straight if you are going to lecture people please.

Frustration

27 de ago. de 2014

The salesman was more pushy than I like and played stupid games. They also really tried to push the "extra" services for the used car I bought. I did buy the warranty and had an issue where the engine was idling rough and the service engine light came on. The computer said the issue was a sensor. Got the truck back and it still idled rough. I should have taken it back right away, but they don't give out loaner cars and I didn't want to pay for a rental. Fast forward 8 months and the service engine light came back on. This time the truck was 5 months out of the warranty. They said there was internal engine damage. The lady from the service department (who is actually a pretty hard worker and smart) gave me a lecture on changing the oil every 3,000 mile and not a mile over. They conveniently neglected to tell me that Chevy has a ton of issues with the 2008 flex fuel engines. This truck has less than 100,000 miles on it! Not impressed! I, obviously, didn't get their best effort on either side of the deal here. Also wanted to mention that there was a weeks wait for the service department both times.

Robyn K

25 de ago. de 2014

I'm a single mom and full time newspaper reporter and have a hectic daily schedule with two children. I was having some issues with my tires and needed to get an appointment right away, which Jim Butler was more than willing to accommodate and get me in on a Friday afternoon. The experience was wonderful. I had my two-year-old daughter with me and it wasn't even stressful due to the helpful nature of the staff. Plus they have an awesome kids playroom area with a table and tv so my daughter, Penny, was able to watch a movie and do puzzles while money finished some work on her laptop. The sprinkles on the cake for me that afternoon was not only did they perform and oil change and tire rotation within an hour's time, but they also provided me with a coupon for a complimentary car wash, which my daughter was thrilled about! Thanks Jim Butler Chevrolet in Fenton, Mo.

jcasson

5 de ago. de 2014

This was a GREAT car buying experience. I was greeted promptly after coming on to the car lot. Every staff member spoke to me and made me feel at home. Michael Novacich was my salesman, he was very friendly and didn't pressure me at all. I got a great deal on a 2014 Chevy Impala. No other Chevy dealer could come close to their price. Jim Butler has a customer for life.

Vince

28 de jul. de 2014

Everyone was professional and did a great job helping us get a new vehicle. Really appreciate Donny, Shannon, and Rick's efforts and the new 2014 Sonic we purchased. Thank you, Vince

lisapea

28 de jul. de 2014

My mother and I went to look for a 2014 Suburban. The Fenton location was near closing so all the indoor lights were on and we could see a bunch of men looking through the window at us, but no one came out. We asked a salesman working with someone else for sales help. Finally, a middle aged guy came out and was obviously annoyed. He showed us a car that wasn't what we wanted. I asked that he take my number and what we were looking for. He never called and we felt like we weren't treated right. We just bought a beautiful 2014 Suburban while on vacation in Utah. There are so many options, spend your money where you're appreciated.

Pamelag1963

24 de jul. de 2014

I had bought a 2008 Chevy cobalt back in 2011 from Troy Hardin, my cobalt had several issues. My car sat for months because of the ignition locking up I didn't feel safe. I contacted Troy Hardin from the start he never did anything about it even though I had purchased the extended warranty. Fast forward to recently they had recalls on the ignition. I spoke with Robyn who at first worked with me by putting me in a rental car, but her attitude had changed calling my daughter telling her I had 24 hours to get the rental car back or she is calling the cops (this was Thursday) My car hadn't even been fixed I picked up my car on Saturday at 11:30. They picked both mine and my daughters car on Thursday night and i got my fixed car back sat. I picked my car up sat they didn't say anything then about getting the rental back that day (and enterprise closes at 12:00pm)..Robyn called me at 1:30 told me I was keeping the rental car until Monday and I was paying for two days. Monday my daughter went in to talk to mike Simms who was rude to her but kept repeating "if you knew me I am a nice guy". My daughter ended up leaving the rental at Jim butler and getting shuttled home. He tried to belittle her, he spoke to her with disrespect, I know I heard the whole recorded conversation. Robyn forsythe and mike Simms both knew the only car we had was the rental. They towed both mine and my daughters car on Thursday. I got my car back Saturday morning. I was then charged by enterprise for Friday( even tho I didn't have my car), Saturday( u picked the car up at 11:30, no way I could of made it to arnold in that time), and Sunday. I cannot see being charged for Friday at all, Saturday( I can maybe see but they should of let me bring it up to the dealership(which Monday he told my daughter she could of done but Robyn didn't give that choice) and Sunday ok. I didn't care to drive it it was parked in my driveway since sat morning. But again Robyn told me I had to return it to fenton enterprise on Monday. No other choice. As far as mike Simms I had tried to talk to him but that man does not want to hear his customers. He is very rude. You cannot belittle your customers and then expect them to want to come back, I was a former gm owner but I will never tie my name to another gm in my life after they way they treated both myself and my daughter. That's there loss not mine. If you value your money and like being treated with respect go elsewhere.If you want to be belittled, yelled at and want to get screwed of here and ask for Troy hardin, Robyn forsythe, or mike Simms. There caring comments are not true they work with no one.

Ken B.

14 de jun. de 2014

This is our 3rd vehicle purchase from Jim Butler and we are very impressed with the level of service we receive from our salesman Mike. The service department also does a great job every time we use them. They are the best Chevrolet dealer around.

Dawn

12 de jun. de 2014

When I pulled up for my oil change, the staff was very polite, helpful and pointed me in the right direction (waiting area). While I waited I was shocked at how clean the waiting area was, they offered donuts (which sucked for me as I am dieting), coffee and bottled water - NOBODY does that! The time it took was really no time at all! I absolutely love JIM BUTLER and I am so happy that my sister introduced me to this dealership - I WILL NEVER SHOP ANYWHERE ELSE!

JamesM

21 de may. de 2014

As always, the entire crew at Jim Butler Chevrolet was super-professional, courteous and knowledgeable. My 2014 Malibu LT was serviced fully and quickly while I waited in comfort, reading the daily newspaper and enjoy the complimentary coffee and fresh donuts! I advise all my friends and family to try and do all their automotive business at Jim Butler. Hand's down, the best.

Willie Buckner

8 de abr. de 2014

There was an issue with my gear shift. We were told by another shop the whole thing had to be replaced. We decided to bring back to the dealer shop to fix and found out it only needed a little pin or something. I appreciate the honesty.

janetkriss

6 de abr. de 2014

I stopped by this dealership earlier this week because I wanted to test drive the Spark and the Sonic. The staff was very rude and passive aggressive. They let me drive the Sonic, but not the Spark (even though they had many outside). I don't recommend this dealership at all, your money is better spent ANYWHERE else.

Traverse driver;)

5 de abr. de 2014

I came in for tire rotation and oil change. Ended up needing a front end alignment . Kim quoted me the price of 99$ . I was over charged 10$ which caused me to be short on my personal funds. I spoke with the manager I believe his name was Jim , he investigated into my complaint/question and rectified it and gave me back 10$ that I was overcharged. I really hated to complain because in fear of a future retaliation or looked at as an annoying or troublesome customer. But Jim was extremely courteous and professional. He made my day! Jim Butler has the best staff and I am thankful to use them . Thanks Jim the manager!

Alicia Smith

12 de mar. de 2014

I have purchased every car I have ever owned from Jim Butler and I couldn't be happier! The service I have received over the past several years has been top notch from all departments! I consistently refer my friends, family and anyone else even considering a Chevrolet vehicle to this business because they have ALWAYS taken care of myself and my family!

AliciaLaken

11 de mar. de 2014

I have purchased every car I have ever owned from Jim Butler and I couldn't be happier! The service I have received over the past several years has been top notch from all departments! I consistently refer my friends, family and anyone else even considering a Chevrolet vehicle to this business because they have ALWAYS taken care of myself and my family!

Carol (Art) Buecker

10 de mar. de 2014

We are on our 2nd vehicle, purchased at Jim Butler in Fenton. I don't see that we would ever need another car dealership. From start to finish, they were great. Could not have been more helpful. We were treated with the utmost respect from the time we walked in the door until he time we left. Both time, with the vehicles we wanted and a very fair price. Thanks to all at Jim Butler, Fenton, you're the best

JOAN & DAVE

27 de feb. de 2014

THE 2014 TRAVERSE SALE WE MADE AT JIM BUTLER CHEVROLET WAS VERY PROFESSIONAL AND QUICK; STARTING FROM ROBIN, WHO GOT US FAMILIAR WITH THE TRAVERSE FROM FRONT TO BACK, AND THEN TO JOE IN SALES WHO ANSWERED ALL OF OUR QUESTIONS WE ASKED HIM. JOE SHOWED US ALL THE FUNCTIONS IN OUR NEW TRAVERSE QUITE THOROUGHLY. MIKE IN THE FINANCE DEPARTMENT WALKED US THREW OUR LOAN AND ANSWERED ALL OF ME & MY WIFE'S QUESTIONS. THERE IS NO DOUBT I WILL REFER OTHER FRIENDS AND FAMILY MEMBERS TO JIM BUTLER IN THE FUTURE. JOAN AND DAVE ENDERMUHLE

NormaS

26 de feb. de 2014

I purchased an Equinox. I am pleased with the vehicle and I was pleased with the sales department. I felt welcome and Kevin Lauth, my salesman, was courteous and helpful. I was impressed when he took me to the service department and showed me around so I would be familiar when I returned for service. I knew what I wanted and he was helpful in finding the vehicle for me. When I took delivery he helped me familiarize myself with my new car. I purchased the vehicle I traded-in from Butler in 2006/2007. So, I must be happy with your dealership!

Tony and Kathi Bilbrey

24 de feb. de 2014

My husband was looking at the Cruzes and he knew he was upside down on his mini cooper ..But I told him to go back to Jim Butler cause he bought a Cobalt there before and was very satisfied, Anyway every one was very nice,professional our salesperson Casey Bauer and the finance person Rick Hagar were very helpful and courteous . We were very pleasantly surprised that we were to get the car and payment we could afford.. We will be repeat customers and tell everyone our pleasant experience here.

Happy

28 de ene. de 2014

We were upside down on our previous vehicle. Donnie at Jim Butler worked his magic and put us into the car of our needs with a payment that was within our budget. Thanks Donnie!

Debbie S

14 de ene. de 2014

This has been the best experience buying a car I have had in 40 years. With Donny and Shannon's help I purchased a Chevy Sonic. They where so helpful and they went over and above to get me in a car that I wanted. Also the finace dept made sure I was satisfied with my purchase. I also want to give kuddos to the entire staff as everyone was so friendly and helpful. I will recommend your dealership to anyone who asks.

Jking

3 de ene. de 2014

I will never buy a car here again. I went in with my GF and the salesman and us decided on a price and in the paperwork it was $500 more then we agreed on. I missed this due to me having to chase the kid around while my GF did the paperwork. I should have paid more attention. I plan on going to great lengths to make sure everyone knows not to buy a car from these people. Social media and other great website are at my disposal and I plan on using them to the fullest. Well done Jim Butler for making a enemy for life.

Parker C

28 de dic. de 2013

Purchased a 2013 Malibu, I was in the market for an SUV, but with the negative equity in my 2007 Honda Pilot an SUV wouldn't work , the finance manager and sales rep explained in detail why the Malibu would help me get back on track to the vehicle I want.So the numbers worked for me and I am completely satisfied with the outcome. My wife and I will be back to pick up our 2016 SUV!!! GREAT GROUP OF GUYS!!!!! CUDOS to Donnie and Rick!!!

Tim

7 de nov. de 2013

The sales staff did a great job. I received a fair price on the truck and a fair trade in value too. My salesmen "Eric Ruchala" did a great job from the test drive to the delivery of the truck. Mike in the finance dept. did a great job explaining all of the paper work and all financing options that are available. The following week I took my daughter back to Butler Chevrolet. She purchased her first car and had the same experience I did.

g_wakus

27 de sep. de 2013

We recently leased a 2014 Chevy Traverse from Jim Butler Chevrolet. I cannot begin to explain the level of courtesy and service that my wife and I received. Tim Rhame was our salesman and he was awesome. He facilitated every single request we threw his way without ever saying no. Brad Sowers recommended Tim to us and we are very glad he did. I will recommend Jim Butler and Tim to any person I come across that is looking to buy a car. They finally made the car buying experience pleasant.

C Figgemeier

14 de sep. de 2013

My wife brought in my 2011 Chevrolet Avalanche for a rear window leak and possible brake service. She was immediately greeted and escorted to the waiting area. Less than five minutes she was met with a service writer who thoroughly asked questions about our concerns and explained what steps would be taken. This included ordering a new rear window and doing a thorough inspection of the brakes to rule out what could potentially be a warranty issue. She was then given a brand new Impala to use until our vehicle would be completed. I also want to include that I appreciate the fact that my vehicle was kept under roof overnight with wheel locks attached. The next day I was kept in constant contact about the status of my vehicle, which did include diagnosing the brake issue. My wife picked up the truck after work, was escorted to the cashier and back to the service counter the minute she arrived. The truck was problem-free, and I later received a letter to stop by and have the window quickly replaced, which was also done in a timely manner. I want you to know that I have dealt with many St. Louis dealers over the years, but this may be the best experience I have ever had. Your staff are both welcoming and accommodating. Your dealership should be an example to others as to how customers should be treated! Very impressed!

Janet in St Louis

7 de sep. de 2013

I have a 2010 Equinox. Had both warranty and non-warranty work done. I am absolutely impressed with my service advisor, who explained everything about the services and treated me with respect. I've normally dreaded going to get my car serviced because it's usually frustrating and I never understand what exactly was done and what I was charged for. Not this time. Kim was great. I'm very satisfied.

Rebecca Anderson

28 de ago. de 2013

Randy was exceptional! He helped me from day one and made my experience so pleasant. I had a bad experience from a previous dealership and he made sure I left Jim Butler Chevy with a smile on my face. He always made sure all my requests were taken care of. I'm so glad I made my purchase through your company and plan on sending everyone I know in the market to your dealership. Randy Ferguson is a great asset to your company! Randy a job well done!

Bryan

4 de jul. de 2013

Kevin at Jim Butler Chevrolet in Fenton had very little knowledge of the Malibu he was trying to sell. He was unable to provide the car the internet sales rep had emailed about. He also acted like he didn't know the price difference between the ECO and LT Malibu's. We went in wanting an ECO and ended up with an LT. He did not work well with us on the price nor did he relay any usefull information about the vehicle, such as, there is no spare tire, the roadside assitance it comes with, the included free oil changes the dealer provides. After the sale, we notice a rubber piece missing in the door. He did not help as he promised to solve the issue and quickly sent us to service. He will tell you anything to make the sale and not back any of it up. To add to the mess, the finance guy automatically assumed we would use the company they prefer without asking. Even worst, the finance company said the sales sheet was missing multiple pieces of information so the competency of the employees is sub par. They said they are number 1 and between this dealer and another, that is the universal signal to turn around and leave. They only care about the bottom dollar and will manipulate people for a sale. I will go back only to deal with the issues for my elderly mother they took advantage of, but I will never buy or recommend Jim Butler Chevrolet in Fenton, MO.

BryanKowalczyk

3 de jul. de 2013

Kevin at Jim Butler Chevrolet in Fenton had very little knowledge of the Malibu he was trying to sell. He was unable to provide the car the internet sales rep had emailed about. He also acted like he didn't know the price difference between the ECO and LT Malibu's. We went in wanting an ECO and ended up with an LT. He did not work well with us on the price nor did he relay any usefull information about the vehicle, such as, there is no spare tire, the roadside assitance it comes with, the included free oil changes the dealer provides. After the sale, we notice a rubber piece missing in the door. He did not help as he promised to solve the issue and quickly sent us to service. He will tell you anything to make the sale and not back any of it up. To add to the mess, the finance guy automatically assumed we would use the company they prefer without asking. Even worst, the finance company said the sales sheet was missing multiple pieces of information so the competency of the employees is sub par. They said they are number 1 and between this dealer and another, that is the universal signal to turn around and leave. They only care about the bottom dollar and will manipulate people for a sale. I will go back only to deal with the issues for my elderly mother they took advantage of, but I will never buy or recommend Jim Butler Chevrolet in Fenton, MO.

Sas03

18 de jun. de 2013

Terrible place don't waste your time. Big waste of my time and nothing but lies. People were nice but not truthful at all. Stay away

kevin

2 de ene. de 2013

they made the deal right.donny called today 1/2/2013 saying they will make the frist payment to cover jan payment to make no payment until feb.i wrote the reveiw take my money an run.he was saying that they had been a mix up.they made the deal right.they seem like good people i will be a returning customer

kevin

30 de dic. de 2012

brought the car the deal was no payment until feb./2 months.i got payment due notice in 25 days.called 2/3 times a day to donny the sales man,dave in finace.just to get answer machines finally dave answered the phone just to say he dont think they do that.(we talk about it the day of purchase then they did) called to talk to sales manager they wasnt in.i guess sales manager had donny call us,then he says he dont remember saying that. dont lie or treat customers like dummys we talk about you agree to it the day of purchase.we would have gone to the dealer they was offering it.trust is good for returning custmers.

Jacksons Mom

18 de may. de 2012

I've had great experiences with Jim Butler Chevrolet. I would highly recommend Brian Reis to everyone! He was a treat to work with. Jim Butler certainly earned my business and I will be back for more!

FishSlayer

18 de may. de 2012

I had a little hiccup at the beginning but they held up to their end of the bargain. I used to go to another dealer but I am now a Butler customer! I wish their parking was a little better, but now I just drive in they take care of me! I love the car wash they give at the end of the service! I recommended Butler to a friend while fishing this weekend and he came in and if he buys I get $100 out of the deal from Butler Chevrolet.

Multiple Chevy Owner

18 de may. de 2012

The biggest thing to me is trust, and I have that here at Butler. I have 2 to 3 people that I always go thru when purchasing and servicing my cars (Brian Leath is my salesperson and Mike and Kim in service are great!). I would certainly recommend Butler to my friends and family and they've certainly earned my business!

Maureen the Liberty Driver

18 de may. de 2012

My experiences have been overall pretty good. I've only brought my car in for service, and as we all know its a pretty stressful feeling (getting in and out, waiting, etc) but Brad really made this service great. He was calm, cool, and collected! I would certainly recommend Brad and his team to my friends! Go see them!

ChevyMan

18 de may. de 2012

I've had a pretty good experience but their scheduling could be better. I am not a fan of waiting, but I want to keep my Silverado in tip-top shape though GM, so that is my biggest complaint. Other than that the people are great! I would certainly recommend Butler to my friends.

2011 Silverado HD Driver

16 de may. de 2012

The people have always been great to me! They are ALWAYS friendly and helpful. I haven't purchased a car from Butler before, but I would certainly come back.

Happy Ion Driver!

16 de may. de 2012

I purchased my Saturn ION in 2003 and I've been happy since! Every time I bring it in for service they are prompt very professional.

Tracey The 2012 Malibu Driver

16 de may. de 2012

Everything was great! Car buying isn't easy, but Tim (my salesperson) made everything very smooth and simple. I haven't purchased a new car before, but I would certainly come back for my next one!

christabelle1965

20 de abr. de 2012

I have been working with Chris for about a week on a tough trade with tough financing. He has been great and everytime I talk to him he is upbeat and is very willing to help me get what I really want. I have not made a purchase yet, because I am still waiting for that perfect fit, but I hope that Butler Chevrolet can make a Camero deal work because I really want to come back and edit this review to say that Chris busted his butt to get my deal done!If not, Chris still gets Kudos for his customer service and the dealership gets kudos for hiring such a customer centered professional.

exhibits02

16 de dic. de 2010

I have been buying cars for over 51 years, Jim Butler Chevrolet has to be one of the best auto dealers inn St. Louis, and Brad Sowers Dealer Principal has been so helpful in maintaining the good customer dealer relationship, there always a follow up to make the client is happy with the service that they had, I would recommend this dealership to anyone.

John M.

28 de jul. de 2010

I bought 2 vehicles, both used. My Corvette has been in the shop for almost 3 weeks for a single repair. I was told on numerous occasions the part was on order. I went by today and was told the part was not there for the third time.Since I bought the car it has been in the repair shop there longer than at my home. The other car, a Cobalt, runs well so far, except for a minor brake squeek.I received a very good loan rate, but my credit is excellent(paid cash for the Cobalt). The personnel there are very courteous and professional, but why does it take 3 weeks to fix a steering gear box?If it weren't for the glacially slow repair Dept., I would have bought additional vehicles from them.I am uncertain if I should buy more if they can't make simple repairs in a timely fashion.