Travis Wallace

5 de ago. de 2021

Matt was a great salesman. He didn't try to push us into a car we didn't want to be in and he gave us plenty of time to check out everything we were interested in. He was very informative about each car and answered any question we had. He even helped us move the baby car seat back and forth between cars. Most salesmen I've dealt with, at different car lots, felt very annoying and pushy. Matt wasn't like that. He was very helpful. I leave 5 stars for Matt and probably 3 stars for the dealership itself. Although Matt was very helpful, the sticker price on the windows were not what they were actually selling for and of course he is not to blame for that. Because of that, we went from getting a 2021 Chevy Blazer to a 2022 Chevy Equinox. We are still very happy with our purchase but we were aggravated with the price of the blazer not being sold for what it was advertised for. The market is to blame for the price of course, but the window sticker should be 100% accurate. AGAIN, I do not blame Matt for that at all. The sales manager was also very polite and so was the rest of the staff that I spoke with.

Anna Silcott

23 de ago. de 2021

My name is Anna and I'm a 63 year old. I informed an employee at Joe Cooper that I wanted to buy my last car and I let them know exactly what I wanted on the car. Fight really really wanted electric windows electric lock and I wanted the rear-view camera which is something I've never had before. I also wanted a car that all I had to do is put my foot on the brake and push the button. I had never driven a car like that. About five days later I received a call stating they had my car. I bought it sight unseen basically. I do not know what's going on in the car World these days and knew nothing about the different cars. I had been looking online for at least 3 months trying to educate myself. I decided to just put it in Joe Cooper's hands. I fell in love with the car they picked out for me and not only did it have everything I wanted but it's seated anything I could have ever imagined and what a great deal! I was completely amazed and still am. If I had to State my experience and my new car in one word the word would be quote marvelous! I give Joe Cooper five stars in high five! It is very surreal, every time I get in it it's just better and better and unbelievable to me what a great deal I got on this fantastic car. I didn't tell them that I wanted a used car did he only had one owner and never been in a wreck but they knew that that's what I should have and that's exactly what I got. The person that owned this car before me kept it immaculate! I swear to me it look like a 2021 that had never ever been driven around the car lot. I bought a 2013 Hyundai Santa Fe Sport and I tell you it is loaded oh, there is not one thing that this car doesn't have. It's going to take me a year to read that thick manual and learn about every button on that steering wheel, rear view mirror, dashboard, by the console and everywhere else that there are knobs and buttons! I would actually write my experience a plus 10! Need I say more?

Johnathin King

17 de ago. de 2021

Neil is a great salesman, I’m a business owner so I don’t have time to car shop like I used to. I told Neil exactly what I was looking for and what my budget was and he was very diligent in finding exactly what I was looking for down to the smallest little detail. Once I got there everything was quick and smooth and delivery was fast in and out in 2 hours! If you need service like I received I recommend going and seeing the guys at Joe Cooper

Chad Simons

21 de ago. de 2021

The worst customer experience I have ever dealt with from their service department. Took car in for check engine light and had them do multi point inspection. Code for check engine was for turbo. I proceeded to have them fix that also fix the leak on timing chain cover. Get a call from them saying they got the car back together, but when they test drove it suddenly it dropped a valve and damaged the motor. They did offer to replace the motor with a used one which was fine. After a month they finally call to say it's done, but there is still a check engine light cause we didn't authorize them to fix the valve cover gasket leak . Well no where on the report did it have a code for leaking valve cover gasket. I asked what code and low and behold it wasn't on the report. After a heated discussion and telling them to have the corporate office call me ,they shortly called back and agreed to fix it. It's sad that it had to come to all that to get them to do what was right. If that had been someone who wasn't willing to stand up and say it wasn't right they would have gotten taken advantage of. After all that I pick it up and the damaged the hood at the hood hinges and all the service manager could say was well to bad we didn't do so we aren't going to fix it. I would never recommend this place to work on a tricycle!

Whizzky

13 de ago. de 2021

Chad, our salesperson, was fantastic. We would recommend him to anyone. But there's only so much that a great salesperson can do. Eventually, they have to hand you off someone not as great at customer service.