Amanda

30 de sep. de 2016

Joe Cooper is "Hassle Free"! Todd Robertson was very helpful with what to look for in a vehicle to best suit my needs. When you want something to haul what all is most important to you...keep Ford in the Family!Amanda

Ford Man

30 de sep. de 2016

Tom Becker did a good job in keeping me posted when the RS arrived. Mike Driver worked with me to get what I needed. Everyone I ran into were very friendly.

SteveH43070

28 de sep. de 2016

Charlie Ward is awesome to deal with. He worked his butt off to make the deal happen. Awesome person to deal with. He was very polite and professional.

Judy

24 de sep. de 2016

I was always kept in the loop as to the status of my car. Josh went above the usual. Friendly employees and wanting to help. Good work

kparcell

24 de sep. de 2016

This place was awesome! Jason Cowan and Thomas Becker are awesome! They both helped me choose which vehicle to go with and made the buying process so easy!

Keydash

22 de sep. de 2016

They always do this in a timely fashion. This time I had called ahead and asked about the $10 rebate. I was told definitively, that yes there was a rebate. After the oil change I was told that no, they were not giving rebates in September. The work is still good, but I do not like being told one thing before and another after.

Brsfordf150

20 de sep. de 2016

Service department gives excellent service. Friendly, courteous and fast. Had a routine oil change and they even washed my car when they were done with the oil change.

minpindad

20 de sep. de 2016

Great experience-Stephen was very helpful in showing various vechicles that met our needs. He was very patient. All the other staff were great. Jessica was very helpful in showing us all the bells & whistles.

I don't want to answer

19 de sep. de 2016

Got in and out same day on a warranty repair. Very nice to deal with. Sarah was extremely helpful. I'll make sure to request help from her if I have to come back.

2manytattoos

12 de sep. de 2016

I will start off by saying I wasn't really there to BUY. We were killing time and just looking. Bradley was very polite and helpful in answering questions. He was able to communicate in in simple terms on how the hybrids work. Never made any statement or promise and there was absolutely no pressure. Mike was very polite and helpful in the finance office. If there is one thing with mike is he needs to slow down talking. Austin was very polite and easy to work with. My biggest complaint would be once we made the deal over the phone and I drove an hour to the dealership. Bradley had his part done but it still took almost 3 hours to complete the deal. That is not good when someone has an hour drive home and it is 9 o'clock pm. All in all it was a good day.

Don Carlisle

8 de sep. de 2016

My experience at Joe Cooper ford has been outstanding during process in finding, purchasing, and servicing my new ford 2016 F-150 Lariat. Todd the sales rep, has exceeded above and beyond my expectations in assisting me day or night if I had questions or assistance. I have really appreciated all your help. I highly recommend to anyone deciding to purchase a vehicle, go check out Joe cooper ford and ask for Todd. My overall experience has been 110% outstanding.

Lark1234

8 de sep. de 2016

I was not pressured at all. I have never been to Joe Cooper Ford before and no expectations. Josh, my sales rep, was very good. He worked to meet my car needs and anticipated needs I didn't think of. He made me feel like a valued customer. I would highly recommend Koe Cooper Ford.

Kelhipp

6 de sep. de 2016

I was very pleased with the service. It was surprisingly quick. Most people when they go to buy a car sit there most of the day. It was the quickest experience with a car dealership I have ever had. I would most definitely recommend Joe Cooper Ford. Mike and Tom and as well as the employees who were not helping me were very courteous. Thank you

John Gessner

6 de sep. de 2016

Recently I bought a 2016 focus st..my mother needed a new vehicle and based upon my experience the first time Joe Cooper was the first stop and the last they worked with us with all options and payments as well as what we really wanted. I would suggest Joe Cooper to anyone looking to purchase a vehicle new at a good price with a great interest rate they really work for you!

JT Stanberry

5 de sep. de 2016

Salesman very polite and not high pressure,veryeasy to work with. No long draw out coming to agreementon trade in or sales price for the new.

Larry M

4 de sep. de 2016

Nate is professional and Honest. He was very helpful and patient. Nate is very knowledgeable and not pushy. I say this because I was there for over 6 hours. With around 45 minutes of that for paperwork. The rest of the time looking at vehicle after vehicle, with a lot of questions.

amotley

1 de sep. de 2016

We were in and out quickly. No haggling over the price and we felt that the price we received was fair. We would definitely be returning. Couldn't have asked for a better experience.

rcwjaw

29 de ago. de 2016

Nate was fairly new when we stopped in to look at Explorers. I knew exactly what I thought I wanted and there weren't any available in the Tulsa area. While he and the sales manager did some searching I wandered the show room. Short story - we left with an EDGE just the way I wanted it.Nate is full of energy and delightful to work with. Great service from Joe Cooper Ford.

whitewater5551

26 de ago. de 2016

I so enjoyed working with Nate D. He was great with the best custom service sales. Great experience with my purchase. Thank you Nate Derouen.!

16GT/CS

24 de ago. de 2016

They worked very hard to get me the deal I wanted on the car that I wanted. I have & will continue to recommend them to anyone needing a vehicle.

khough1245

23 de ago. de 2016

We really enjoyed our experience with your salesman Nate D. He was knowledgeable, friendly, and worked hard to get the payments in our range. I would recommend Joe Cooper Ford to my friends.

UltraCowboy

23 de ago. de 2016

The over all experience was a good one.We were treated very well and that made for a good car buying experience. I would definitely recommend Joe Cooper to people

Jodi Long

17 de ago. de 2016

I give the dealership as well as David Sanders a 5 star rating. David is very caring and he did everything professional yet friendly. I would recommend David and Joe Cooper to anyone.

Danny

17 de ago. de 2016

Nate was a great help in our purchase of a new Ford Explorer and has been a great help after the purchase (which to me is even more important). I went to Joe Cooper Ford just to look, but could not pass up on the purchase and on the fair trade-in they gave me. I would both recommend this dealership and salesman. I would also purchase from both again.

chere1971

17 de ago. de 2016

Nate was very professional and helpful and got us a great deal on a new Ford Edge. Thank you Nate!!! I love my car!!! I highly recommend him and the team at Joe Cooper Ford.

mike

17 de ago. de 2016

Went looking for a truck and found one. Austin my salesman was great, he went to great lengths to help me find what I was looking for. Austin got me a great deal on my trade in and the truck I bought.

darkhorse7

16 de ago. de 2016

I went into Joe Cooper having already received information from another dealer that I wasn't going to get what I wanted. Almost to the point of having felt like I was being herded through the used lot and had been approved for a vehicle I hadn't even seen, let alone test drive yet. I decided instead of just going home I might as well take a look at Joe Cooper. Without expecting too much, I was met by Tom and Josh who simply listened to what I said I wanted, and not once did they try to up sell me on something I didn't want or need. These guys walked me through through every question I had and explained everything thoroughly with complete acknowledgement and understanding. There were no under the table tricks, or gimmicks. Those two did what they had to do to get me the truck I wanted! You guys rock and I appreciate it!!

Spark

16 de ago. de 2016

I saw what I wanted online and the purchase process was great. The staff was friendly and helpful. I would recommend the dealer to my friends.

Unrapt

16 de ago. de 2016

When I started the car buying process, I said I would rather have a root canal. I meant that. Pete Marshall and Josh Bergesen made a hated process incredibly easy and enjoyable. They both said what they meant and meant what they said. Thank you gentlemen. It was a pleasure.

relkins

15 de ago. de 2016

Nate Derouen was great! He worked a great deal for us and found us the car we were looking for. His knowledge about the features and options were excellent. He took every effort to make our purchase comfortable. I would recommend Joe Cooper and Nate for anyone that is looking to buy a car. Nate's a really good person and his caring attitude makes buying a car a pleasurable experience. We'll be back when we replace our other car :)

glhallway

15 de ago. de 2016

Good staff and friendly would recommend them to anyone. The Fiesta I bought is a very well built automobile and I can see why I never found a bad review on that model. It was the online reviews that made me choose the Fiesta. Nate was super and we had fun making the deal.

Fordgirl1980

15 de ago. de 2016

Great experience with Joe Cooper. Nate and the sales manager were amazing to work with. No pressure sales and Nate was very knowledgable about the vehicle.

L0VEMYFORD

15 de ago. de 2016

Nate was excellent!!! He has a very laid back easy going personality which immediately put us at ease. He is knowledgeable , sincere and listen to our needs. I would not hesitate to recommend him to our friends and family for their next vehicle purchase.

Simonknights88

15 de ago. de 2016

Nate was very helpful, and he went out of his way to make sure I was happy with my purchase. He didnt try to talk me into anything extra. Seem like he just wanted to help me find what was good for me. Im recommending him to anyone that needs.

Jeri55

15 de ago. de 2016

We purchased a new 2016 Ford F150 from Joe Cooper Ford, Tulsa, OK. Our salesman was Nate Derouen, he was a god send! We had been looking for quite sometime and thought our only option for our price range was a used vehicle, but with Ford Rebates and Nates help we bought a new 2016 with everything on it we were looking for. I had previously bought a 2009 Ford Explorer from Joe Cooler in 2010 and I also had a good expierence then. I am sure the next vehicle will come from Joe Cooper also. Thanks

Jen

15 de ago. de 2016

This buying experience by far was the easiest! I would highly recommend Tulsa Ford as the place to buy your new car! This is definitely rare these days!

EHF76

15 de ago. de 2016

Let me commend Bradley on his customer service. Great salesman. Knows his stuff but isn't pushy. Rare these days! It was a great experience. Great Truck, Great Price. Even the finance side, that usually takes forever, was ready in no time. Thank you all for a great deal! Would recommend you to friends and family alike.

cab123

13 de ago. de 2016

Larry, Tom and Mike were terrific. Very nice and helpful finding the right car and getting the right price. Definitely would go back when we buy another vehicle. Thanks guys!!

Minnie Smith

13 de ago. de 2016

Tim was fantastic. I felt like I had known Tim forever by the time we completed our purchase. Tim is personable and certainly knowledgeable. I would buy from Tim again if I ever need a new car. He is a valuable asset to the Cooper Ford Company.

Creekmonster1

13 de ago. de 2016

I enjoyed purchasing a car from you guys. The salesman nate did a excellent job in answering all questions and helping me make the best choice.

Ben C Brown

13 de ago. de 2016

I set up a test drive ahead of time using the Internet sales dept. I quickly got to do the test drive and ask questions. It did take some time to negotiate and settle on a final price, but everything went smoothly. I was dreading the car buying experience going into this, but it went much better than expected.

Buffalo45-70

13 de ago. de 2016

Nate was professional, honest and cared about us and lessened to what we wanted. He was very knowledgeable about the Ford products,service and dealership. Smoothest vehicle purchase I have ever made. Mike Driver also was professional and answered all of our questions and made the purchase a smooth and expedient process.

MelissaFremen

2 de ago. de 2016

This was my first time buying a vehicle and Joe Cooper treated me right. Tisha sat down with me and my dad and explained things clearly and was straightforward. She went above and beyond for me and my purchase. I actually had an issue come up with my vehicle two days later and Tisha was on the phone immediately with me to have me come in and get things resolved. I am very pleased with the way I was treated and I got the exact vehicle I wanted. I strongly recommend asking for Tisha when buying a vehicle from Joe Cooper. She knows her stuff.

Bri Martin

3 de jul. de 2016

I won't go anywhere else!! I actually bought my very first vehicle with bad credit and they were very friendly and extremely helpful!! I love you guys!

Adamjacob210

2 de jul. de 2016

Second vehicle purchased from Joe Cooper and this experience was awesome!!! But I have to say it was because if our salesman Todd Robertson!!!!! He did a bang up job!!!he iOS the best!

Alliecooley

27 de may. de 2016

I went in expecting not to get approved and Todd went above and beyond what he needed to do to make sure that I did ft approved and in a car I love. I have never had such a great experience at a dealership he was amazing I'd recommend him to anyone !

zed

23 de abr. de 2016

Bad dealer, i was about to buy a car and we came with and agreement, and then they sold the car to another buyer

jamesdgoff

23 de abr. de 2016

We brought a truck in for service and when we received the same truck they said the a/c magically went out. 4K later we had a/c and never returned for service. They are all unethical! DO NOT TAKE YOUR VEHICLE HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! We will take our vehicles to Hurley from now on

Fordf150

19 de abr. de 2016

We shopped for a truck here and we're given a price in writing. We left and came back a few hours later and told them we would like to buy it for the price promised on paper. After going through all of the financing, they told us they had given us the wrong price. They said they hit a wrong button on the computer and had accidentally given us the price of a different vehicle... the paper we were given had the price quote with the specific stock number, model and year of the vehicle we wanted to buy. We spoke with the sales manager who blamed us for his mistake. He never took responsibility for HIS MISTAKE and blamed us for wanting to buy the truck at the price WE WERE QUOTED ON PAPER. He was very agitated and rude. THEY DO NOT HONOR THEIR DEALS. VERY POOR CUSTOMER SERVICE! Even before the deal they were "in the hole" on every vehicle we looked at. I wonder how they even stay in business if they sale every car at a loss...

Angela E.

9 de abr. de 2016

I just bought a 2016 Ford Fusion SE from Todd Robertson, and left extremely satisfied! The process was easy and fast, but most of all I did not feel pressured. I felt welcomed since the moment I got there, the staff was so nice! My experience was great so I would recommend it to anyone.

Appreciative Ford Owner

5 de abr. de 2016

I purchased a 2012 used vehicle in October and had many problems with it. I brought the vehicle back for the fourth time last week and was told the repair work would be $700+. I was fed up and I spoke to the GM and with his help my problems were solved. I ended up with a brand new vehicle. I want to thank Mike White for his help and professionalism with financing and Tim DeMyer my sales person for his honesty and courtesy. Thank you all so much.

Amanda D.

4 de abr. de 2016

I am not one to leave a review but in this instance, I found it necessary. Though the hassle of buying a car plagues some, this is not the case at this fine facility! Tim DeMyer; a salesman for any newcomer or person seeking to find the love of their life on four wheels, I recommend to the utmost! My experience was splendid to say the very least. When I got to the dealership I was greeted professionally and as a valued customer. Tim kept me comfortable in the lobby and brought the car around for me to divulge my interests. It was perfect! We went for a test drive after Tim gave the car a once over showing me all of the amenities and I was sold. We went over the details, I was able to get a low payment without a shred of credit and I couldn't be happier!

arcangel0

3 de mar. de 2016

Save your precious time THIS IS THE WORST DEALERSHIP to deal with. I was very direct with these people on what i wanted. I didn't qualify for what i wanted so i told them I didn't want any other car, then they talked me into getting another car and told me how I definitely qualified for the car only for them to call me (because after giving them $7000 down for the car they let me drive it off the lot) 3 days later after i had spend money on insuring the car. Only to tell me I didn't qualify!!!Completely unprofessional specially after telling them from start what i had to bring to the table. I was also promised a check for my taggs which surprisingly was a lie as well

falan.versaw

9 de ene. de 2016

Mt wife and I went shopping for a new truck for myself. Our Sale rep Adam James and the rest of the staff was very professional and easy to work with. They even gave us top dollar for our trade. The deal was so good that my wife decided to trade her car in for a newer and better model. I will definitely recommend, and be a return customer.

Carguy paul77

9 de dic. de 2015

I've bought a lot of car's and I would say top two worst dealers compare s to Lynn Hickey pretty sad would not recommend

JD

19 de sep. de 2015

Twice I've gone to Joe Cooper Ford and twice it's been an experience that I'd rather exchange for colorectal surgery with a dull knife and no anesthetic. The first time was my own blonde moment when I went to their Midwest City lot looking for trucks to buy for my company. Our company always brings in its own financing or pays cash for our vehicles because we don't care to be a part of their "retail rodeo" in the lobby. When I asked to see a particular truck, there was always a reason the salesman couldn't allow me to see that particular truck because he wanted to show me something I didn't want. After the fourth time, the salesman finally told me "We really don't have anything to show you. Maybe you'd be happier shopping for your trucks somewhere else." Fair enough. If my money is no good there, there are always plenty of other places to go. Seven GM trucks later (and always a very good experience buying), my business partner told me he wanted a new truck. He found the truck on the Joe Cooper Tulsa lot. We called the salesman who faxed us a sales agreement that we signed and returned. We then took a half a day off work to go to the Tulsa lot to buy the truck, bank draft in hand as usual, and looked forward to him getting the truck he wanted. I should have known better. I really should, but it wasn't my truck and everything else had been smooth so I had hope despite that gnawing deep in the pit of my stomach that warned me not to ever go back to Joe Cooper anywhere.Long story short, we arrived in Tulsa and called our salesman. Ht told us that the truck was washed and waiting for us in front of the sales office. We told him that we would stop for lunch then be in to finalize the deal. When we arrived, the truck was in the front door as we'd been promised. We looked it over with the salesman then went inside where he immediately told us that in order for us to purchase a truck, we had to fill out a credit app. We declined. He told us we HAD TO or he couldn't sell us the truck. When asked why, he replied that it was because of 9/11 and the dealership needed to run a background check on us to make sure we weren't xxxxxxxxxx. After that round, their fleet manager came out to the table where we sat and that's where the real fun began. "That truck's been sold." "OK, why do we have a sales agreement on it and why was it listed on the Internet?" "It shouldn't have been because it was sold before it arrived." "OK. Do you have anything else we can look at?" "We don't have anything here for you. You really do need to leave." We drove back to Oklahoma City, went out the very next day and found another truck that fit what my business partner wanted at another dealership, didn't have to fill out any kind of credit application for any kind of terrorist background check, and had the truck bought in fifteen minutes. All we had to do was wait for them to wash it and then drive it off the lot. When pressed as to why our presence on their lot was so offensive, Joe Cooper had another of his managers call us from Tulsa, tell us that they still have the truck for sale, and offering the truck that "has already been sold" for the same price to which we originally agreed. Now, I may not appear very smart and never claimed I could build a sand castle let alone write the entire history of the world in fifteen minutes, but that statement right there told me that we were lied to from beginning to end. Unfortunately, by this time, the taste left in my mouth was so bad from the lies and bullying we received on the lot, I couldn't even accept the truck if they gave it to us for free. I'd be so thoroughly mad every time I walked out of the office and saw the truck sitting there, I'd want to set it on fire and push it off of a cliff.Who loves ya Oklahoma? I'm glad he loves you because he sure as xxxx can't stand the sight of us and never even had the common courtesy to tell us why.

Jlo

13 de ago. de 2015

Dealer refuses to fix problem in place since we purchased the vehicle. They won't even honor the warranty we purchased. DO NOT DO BUSINESS HERE.

Luke

10 de abr. de 2015

I have bought 3 vehicles from Jesus Velasco in the last five years. He is the best sales person I have ever had. He always does what is promised and the management team does as well. I have been doing my service there for years and they are the best. It is worth the nearly 40 mile drive to go here. I will recommend them to anyone to buy their next vehicle. Thanks Jesus!

Happy Mustang Owner

10 de abr. de 2015

I ordered a new Mustang GT from the factory with Rickey Wilson, my sales guy. He explained that it takes up to 12 weeks to build and arrive. I was getting impatient and excited around 8 weeks and went to the store to see Rickey and it was his day off. His manager Bruce came out and sat with me for maybe 20 minutes and explained in detail the process and assured me he felt it would be there in a week or so. I left feeling like family here. Then the bombshell! In two days time Rickey called to say it was here. I came within the hour and it was cleaned, full of gas and ready to drive off just like they all promised! I am way happy with this business. Don't waste time elsewhere.

Dana from Tulsa

31 de mar. de 2015

We bought our new Explorer from Amber Renfrow and the entire experience was perfect! From the management team to the finance department was quick and easy. They introduced us to the service department and set up our first free oil change, no problem. We had been to the other dealers in the area and didn't get as good of a price or the level of attention we got at Joe Cooper.

Bjendrejas

22 de mar. de 2015

Great job enjoyed my visit and my experience. Dealer helped me through any problems I had. Great sales staff and the best prices around. You can't beat them.

Bill Lisle

25 de feb. de 2015

Awesome place to buy a vehicle. My salesman, Joshua Brown, got me in and out of there very quickly and absolutely painlessly with some help from Mike Driver in finance. I can honestly say it is the most hassle free car buying experiance I have had in my life. I will definitely be a return customer and send everyone I know this direction. Amazing sales team. Thank you Joe Cooper Ford! I love my car.

Duane Meadows

24 de feb. de 2015

I called before going up to the dealership because I live 2 hrs away. My salesman Josh Brown took great care of me from the begining. He had the keys and vehicle pulled up to the front for me ready when I arrived. The test drive went perfect and so did everything else after. I even get my first oil change free.

Robert

19 de feb. de 2015

Buying a vehicle from Joe Cooper of Tulsa was a very good experience. There was no pressure from the sales person. He was truthful and explained every area of our sale. If he didn't know how to answer he would find out information and did so in a timely manner. I would encourage anyone wanting to buy a car or truck to call the Joe Cooper Auto Group near them. They also give great information online. Robert

Amber

18 de feb. de 2015

I was needing to buy a car fairly quickly. Went online completed the finance app...within a hour a salesman called me back to discuss what kind of car I was looking for. After we narrowed it down and I decided on my car he submitted approval and I knew within 30 minutes I was approved. The entire process was extremely easy with them right down to the financing. I can not say enough about salesman Ricky Wilson and Finance Director Mike White. Not only were they extremely nice and helpful but they made my car buying experience a great one!

Chester Brooks

17 de feb. de 2015

I went in for service and was just browsing around new models. My salesman Joshua Brown was so helpful and pressure free, made my experience so nice and easy. They did not have the color we wanted in stock so Josh located the right, one setup transport, and had my new Edge ready for pick up with in 24 hrs. Thanks for the best buying experience ever I will send all my friends to Josh.

Neoma Walshaw

14 de feb. de 2015

I had great customer service throughout my entire purchase process. My salesman Joshua Brown took great care of me, even came out to my house and picked me up for the test drive.

Linton James

8 de feb. de 2015

I had a great buying experience at Joe Cooper Ford. I really liked the hassle free pricing I can feel like I got a good deal and did not have to negotiate at all. My salesman Josh Brown was extremely helpful in helping me with all the rebates and explaining to me my different options for my purchase. He also helped me drive home my old car so I could take home my new car without having to come back or find a ride back to the dealership. I will recommend all my friends and family to Josh at Joe Cooper.

Steven Olson

4 de feb. de 2015

Jesus was my dealer. He did a good job.I have no credit and he got me in a car in 1 business day

Sherron

25 de ene. de 2015

Had a fun time with the people at the dealership. They made my trip enjoyable and easy to deal with. They made my car buying experience easy since I didnt think I was going to be buying one again. Rickey Wilson did a great job and his managers were very nice.

Sherron

20 de ene. de 2015

The people were above and beyond helpful. They made my buying experience very enjoyable. I would recommend Joe Cooper Ford and have to all of my friends. My sales person Rickey Wilson was so helpful and did a great job.

Tara brown

18 de ene. de 2015

I was pleasantly surprised to find out that their haggle free approach truly was haggle free. Everyone was friendly helpful and did not pressure us at all to buy that day. I highly recommend our associate Steve Holland. He treated us like family. Tracy and Mike in finance were just as great!!

Debbie, Tulsa

3 de oct. de 2014

I have taken my truck as well as my daughters truck for service for many years to joe cooper ford , today I stop in for an oil change and tire rotation after getting off from work early , I drive in to the service advisor area, I walk in this is between 2:00 and 2:30 on October 3rd 2014,to the guest area Three service advisors each on a computer three look up at me no be with you ,can we help you nothing ,they look back to there screens, I wait for about 4to5 minutes , I go to my truck wait for a few minutes then I leave , there was only one other customer in the area at this time ,I go to another shop in and out in about 40 minutes ,no worries I will not be going back to joe cooper ford Tulsa for service on my or any other vehicle we have, very disappointed you can remove my address from your mailing list .

Klingok

27 de ago. de 2014

Have had some problems with my 2012 ford mustang . Very frustrating to get service and to fine out what was going on . More communication would help.

Gopepper10

6 de ago. de 2014

I picked up my car from Joe Cooper Ford on last week. A couple of days later my car was making the same noise that I thought caused my car to put me down in the middle of the road. Monday, August 4, I called and left a message for Daniel the advisor to call me back. This was early Monday morning. I made several calls before noon and each time it took me directly to his voice mail. By noon I called the main number and asked to speak to the Manager of the service department and she referred me to someone who only change oil. Today is Wednesday and August 6 and still no one has called me back. This company took my money and has neglected to render customer service. Nearly every time I start my car you hear this awful noise and I know the technician heard it to but never addressed IT AT ALL. I AM UPSET and I would like to know when I pay a company good money at least return my call and TRY to work out the issue at hand. What ever happened to customer service?

osu_bigjug

8 de jul. de 2014

They are crooks, who practice shady dealings.. We purchased a used car. We had the car for 3 months before they told us that they couldn't find a lender and needed to bring the car back! The car was an as is car with no warranty however within the first 30 days the car had major malfunctions which I was told would be fixed, that they chose to never get around to fixing! There were always channels that needed to get worked thru.. The finance department team members were extremely cold, and had little personable skills. I will say the worst experience of my life!

Doesdad05

6 de jun. de 2014

We bought a 2009 Nissan Maxima from here about a month and a half ago. The car is fine with the exception of a couple things. It didn't come with the Nissan Maxima floor mats. No floor mats as a matter of fact. So they gave us some from another car that didn't fit and said we could work on that later. Fine... Then a few weeks later my wife went back in. They said 145 bucks for the mats. What? That's more expensive than new at a dealership. Ok... So forget the floor mats. Next problem the tires on the car were bad. Really bad and it has an alignment issue. One of the tires became flat and all we wanted from them was perhaps they fix the tire or buy us one. After all, the car was 18,000 dollars. Nope. Just said the sale was as-is and told us we were completely on our own.I understand the deal with AS-IS but I also understand that for about 100 bucks on the floor mats and fixing a tire they have now lost a customer for life. I hope it was worth it. I'm a professional and talk to many people in the course of a day. Any chance I get I will steer people from Joe Cooper. They really disappointed us after the sale.

Willliam Charles Smih

18 de mar. de 2014

Mjy 2008 Mustang had a bad transmission. I was told what was wrong and what they were going to do to fix the problem. In a short time the trans was fixed and they reviewed what they had done. I was very pleased with their service.

JESSICABAD

28 de feb. de 2014

HORRIBLE CUSTOMER SERVICE. WILL NEVER DO BUSINESS WITH THEM AGAIN OR LET ANYONE IN MY FAMILY DO BUSINESS THERE EITHER. AFTER SPENDING $20,000.00 ON A USED 2012 VEHICLE THERE THE HEATER WENT OUT THE NEXT DAY. I REALIZE I BOUGHT THE CAR "AS-IS" (I WAS NEVER OFFERED A WARRANTY PACKAGE), BUT WHEN I CALLED MY SALESMAN "RICO" HE TOLD ME TO COME IN AND HE COULD GET IT TAKEN CARE OF. BEING 8 MONTHS PREGNANT, I DROVE AN HOUR, WAITED IN THE LOBBY FOR TWO HOURS, ONLY TO BE TOLD THERE WAS NOTHING HE COULD DO FOR ME. A FOUR HOUR TRIP THAT COULD HAVE BEEN ELIMINATED BY HIM PULLING MY FILE AND LETTING ME KNOW THEIR POLICY ON THESE "AS-IS" TRANSACTIONS. SEEMS LIKE SINCE IT WAS THE DAY AFTER, THEY COULD HAVE AT LEAST GIVEN ME A FREE DIAGNOSIS ON THE PROBLEM. HORRIBLE WAY TO DO BUSINESS, ESPECIALLY AFTER SPENDING SO MUCH MONEY!!

Sandra RN

14 de feb. de 2014

I walked in on Friday evening at 5:30pm and at 7:30pm was walking out with keys in hand. My credit is not that great. I have been ill and battling illness and paying high medical bills I was forced to file bankruptcy. My credit was shot. I also lost my mother and incurred many expenses while caring for her while she was in my home and following her death. This place is great. I suggest you talk with Jeff. He made me feel like I was the most important person in the world and he genuinely cared about my situation as well as Mike in finance. Jeff has called several times to make sure all is ok with the car and that I am happy with my purchase. Wonderful place...will NEVER go back to the Chevy dealership up the road. Jeff not only has my business from now on but my family, friends and coworkers as well.

kylah

14 de feb. de 2014

Took my car for diagnostic which they charge 89 bucks for. They said this fee would cover inspection and finding out what the problem was. Following day they say they have figured out that the problem is one of several suspects and to further diagnose the problem to tell me what is wrong will be 330 more dollars. I don't see how they can defend this, so the problem is harder to find then normal your going to break your word and charge more to find out? Not to this guy Joe cooper. I paid there 89 bucks and told them to give me my car back, so now this chick christen wants to catch an attitude and become a bit rude. So I wait till they bring my car back and when it finaly is brought around theres used papermats and plastic strewn about. Very unprofessional, but I just take it and leave. The problem I was having was intermittent and only happened once or twice a week. Now the car is going haywire and the problem is constant, I barely make it home. On the way home I notice wires hanging unconnected from the dash, And the cover to the plug in for the diagnostic completely missing. I call back up there and talk to the service shop foreman, I describe my issues and he tells me they could not have possibly done anything to make matters worse with my car. Yea its impossible for Joe cooper ford service department mechanics to make mistakes, there perfect, hahahaha .....So then tell me this joe cooper, so they don't know for sure whats wrong with my car but they knew it was going to cost me 330 more dollars in diagnostic fees and then between 1400 and 4200 to fix the problem which they did not even know what was yet....I would never take anything back to them or buy anything from them, I feel there service department is very dishonest. I took the vehicle and traded it in and bought a chevy.

frustrated owner

26 de ene. de 2014

We bought a used suv from Joe Cooper in early January. A few days later it rained and I turned on the windshield wipers. The passenger side was good but the drivers side didn't have any rubber on it. Then about three weeks after I bought it, I got stopped by a police officer for no brake lights. My husband had to buy the bulbs and replace them, but he noticed a grey line on the cover. They had known about the brake light apparently and didn't fix them. I had to pay for these repairs, totaling about $60, that the dealership had known about and not fixed. Part of the jack was missing also. I would not have gone to this dealership if I had known the quality of the used inventory.

No Go Joe

21 de jun. de 2013

High pressure sales team with tricks up every sleeve.

revsam1

16 de ene. de 2013

Bought a 2010 Fusion from a local dealer, it had a recall on wheel lug nuts, took it to Joe Cooper, Tulsa. They did the work, and checked the car out, gave me a report on brakes tires battery and other points, and did the recall, price = 0 expected it for the recall but they did the check out too.Very Pleased, and Brooklynn was EXCELLENT A++ for service!!

MustangMan2012

6 de dic. de 2012

Joe Cooper is family owned and has had some of the same managers and salespeople for many years. This is usually a good sign in business. They must be taking care of these employees because the employees always provide great service in the new/used car sales and service. Many other Tulsa dealers play the sales games but I have never had that issue here and have purchased several cars from them in the last 4 years.

Jack Reynolds

9 de nov. de 2012

Kip and his sales staff are wonderful, I have been checking out several models and Ford is on the list. They were helpful, knowledgable, and friendly. If I purchase a new Ford it will be from Joe Cooper Ford.

DOK2013

25 de jun. de 2012

I talked to Kevin Gorham. He was very professional and friendly. He knew the car well and answered all of my questions. I sell real estate so I know how a professional behaves. Kevin Gorham is a Pro and if you want a good car buying experience, ask for Kevin.

Golfer/Fisherman

27 de abr. de 2012

Upon making a deal to buy my wife a new Expedition at Joe Cooper Ford we became aware that they could not get her truck ready by the end of that day and we were leaving early the next morning for a 12 day trip to Tennessee. Joe Cooper's sales group offered us a brand new Expedition in the same color for us to use on our trip with the promise to have her truck ready upon our return to Tulsa. They gave us a full tank of gas and sent us off to Tennessee. Once we returned, we picked up her new vehicle just as they promised. We could not have been treated more fairly or better than what Joe Cooper's folks treated us. Thanks for a great purchasing experience. I'll always remember the way you took care of us and will recommend Joe Cooper to anyone asking me about our purchase. Great job

lorresha

17 de feb. de 2012

This was the worst car buying experience. I went in to Joe Cooper of Tulsa 1/14/12 due to a commercial I seen on TV. There they advertised that all you needed was 2yrs at job and home. When I filled out the online app, I got a call less than 15mins later saying, your approve come see us. I got there and they automatically had me test drive a car without even asking me what I was looking for, Then we get back to the lot and Shawn says lets run your credit, I don't have the best of credit and I knew at this point it would not work. He comes back and says I got you approve for a car at $12000 with only $1000 down. I was super excited and came back in a wk with the $1000 down, then I found that there was a catch....the car had to have less than 50000 miles, that to was okay. I found the car that would meet the "lenders" standards and drove off 4 1/2 hrs later with a car. 3 1/2 wks later not a word from them about a title or 1st payment and I call to find out that there is no lender and they want $1500 more down to get one or bring back the car. I agreed to bring it back and they would have my down payment on Tuesday. Tuesday turned into Wednesday and then I go to speak with them in person and was greeted my some man, that did not even have the courtesy to introduce himself but did down talk me in such a manor that I was fed up at this point. I was so angry, here I was calling, sending emails, trying to keep the lines of communication open as they should be when it comes to business but this gentleman has now made this personal. A guy calling him self the boss says bring me $500 more and keep the car, but I was done. I got my down payment back Thursday evening and after the turn of events that was most smoothest process of them all. This dealership is very unprofessional and lacks greatly in customer service.

scottcarter123

9 de feb. de 2012

I purchased a new Ford Truck with Joe Cooper Ford the day after Thanksgiving 2011. I negotiated a trade price, rebates, and interest rate before I took delivery of the truck. I had the truck for almost 30 days when my trade Lien Holder called to say it had not been paid in full. I called several times to the F&I who finally called and said one of the rebates he had given me did not apply. I went and talked to the General Manager about this who said I was going to have to pay $1500 more for the same truck I had for 30 days. I had already purchased accessories for it and had to strip it all off and take it back. I took the finance sheet to Bill Knight, they gave me all the rebates and all the terms on the sheet and gave me a more expensive truck. Beware, I have heard of several others who have had similar instances with this dealership of calling later and trying to get more money or a higher rate. I feel because I did not buy the extended warranty and Gap Insurance I was almost cheated. They tried to cheat me for $1500 I discovered after Bill Knight said the rebates are all still in tact. Beware...

akins1

28 de ene. de 2012

Kevin was not your typical "used car salesman"... He was very polite, respectful, worked well with my wife. We bought an Expedition which was much larger than her previous SUV, he encouraged her to park it, turn it, etc... I was very satisfied with his sales approach as well as the sales managers. I am a very satisfied customer.

virginiabentley

3 de nov. de 2011

Took car in for service - actually did NOT do the work the first time when they said it was completed - had to return and we caught them - wouldn't even admit they were wrong and tried to rip us off! Will NEVER do business with these guys again!!!!

EWill

8 de oct. de 2011

Great experience at Joe Cooper Ford in Tulsa Ok. No pressure sales by my salesman, Charlie Farr. Very professional staff. I will look here first for my next vehicle.

2011F150guy

23 de ago. de 2011

After visiting a couple of other Ford Dealers in town looking at F150s, I had made up my mind that all car salesmen were crooks. Jim Rowin is not that guy. He gave me some time to look around without being hassled, answered all my questions, and treated me like I was a member of his family. He even paired my phone to the SYNC in my truck! I was quoted a lower price for a truck at another dealer, but because of Jim I paid a little more for alot better service. I recommend everyone to visit with Jim Rowin if they are looking for a new Ford.