scottsin

18 de nov. de 2016

It was a pleasure working with Joe. He was very courteous and respectful throughout the whole process. He made the whole car buying experience great and efficient. Thanks again Joe.

kylevaz98

17 de nov. de 2016

Bought my accord coupe from Joyce Honda a few weeks ago , so far no issues, the staff was great to work with. Paid a little more then what I was hoping but when you finance a car you cant expect to get the best deal. overall I had a good experience , I hope to be back in a few years to buy another car from them. The main reason why I went with Joyce Honda was because with my Pre owned Accord with a warranty I do not have to worry, plus with maintenance done in house I dont have to stress about anything.

Jean16

16 de nov. de 2016

We just purchased our 7th car from Bill Lally at Joyce Honda. We won't go anywhere else! Bill is easy to work with, straight forward and we haven't never been disappointed with the service he delivers. Thanks again Bill!

1234

16 de nov. de 2016

Don Donnelly was extremely professional, easy to get along with, most helpful and gave you 100% of his attention. We purchased a car from Don.

Katherine Nestor

14 de nov. de 2016

I had been looking for a "new" used car for a while and had visited several car dealers. I always felt like I needed to have my guard up. The salesmen seemed fake, pushy and only interested in getting their commission. Yet I persevered and was even ready to purchase a CRV at another Honda dealer, but several hours there, they were unwilling to compromise on the price of either the car or my trade-in, so I left. A few days later, while searching online, I found the car of my dreams at Joyce Honda. I went to take a look at it and fell in love. To make a long story short, I found Michael Roman to be not only a nice guy, but also sincere. He was friendly and not pushy, and really wanted me to get the best deal that I could. He knew how much I wanted the car and did his "magic" to make it happen. We negotiated for a while and ended of purchasing the car that very night and driving it home! I was ecstatic! Go to Joyce Honda and ask for Michael. You will not only drive away with your dream car at a great price, but you will feel like you made a new friend!

capt al

12 de nov. de 2016

they werent pushy like other dealerships ive worked with .....tks .great deal on the jeep i bought .i would recommend this dealership to other people

Dana Schiller

10 de nov. de 2016

Cory was very friendly and helpful; not aggressive or pushy in any way. He understood what I was looking for and and showed me a great used car within my price range. As others mentioned, i was also impressed by the DocuPad Technology to electronically sign all of the documents.My overall experience was excellent, and I would recommend Cory and Joyce Honda of Denville.

Olga68

5 de nov. de 2016

Mr.Roman gave me the best service today today and helping me choice my new car today. He Explained everything about the car and helped me set up the car.

jmazz870

5 de nov. de 2016

Our car dealer Cory was so helpful and not aggressive or pushy in any way. He didn't try to sell us anything out of our price range and he understood our budget. We also were very impressed by Honda's DocuPad technology in which you can electronically sign all of your documents using a stylus pen right on top of his desk. Minimal paperwork to sign.Our only complaint was the sitting around and waiting - it shouldn't need to take 2 or more hours for car buying or leasing. Great dealership and I recommend buying from Joyce Honda of Denville,NJ in the future.

Disgruntled customer

4 de nov. de 2016

I bought a brand new car from Joyce Honda recently. From the start, once you walk-in, there is no one to greet you or ask if you need help. My first time in, I was standing there for 15-20 mins till I got fed up and went and asked someone for assistance. Everyone is too busy to even make eye contact with the customer. Even after the deal was done, the whole process lacked experience. I would have not gotten certain essential documents if I didn't know the car buying process already. Even the window sticker sheet was not handed properly. The car manual was not supplied. The loan was applied at one rate and on day of delivery, they change the rate. I stood my ground and then they went back and after an hour got me my earlier rate. This would be my first and last Honda.

bill123

3 de nov. de 2016

Bernardo is a professional salesman who addressed our concerns and resolved any issues on purchasing a pre-owned vehicle. I would recommend this dealership to my family and friends.

KimberlyWolfe1

3 de nov. de 2016

I had such a great experience here and am very happy about my new car!Nancy was very helpful throughout the entire process and I was glad I went to her!She really went out of her way to make sure I had the perfect vehicle to fit me!

alex0502

2 de nov. de 2016

My family has bought about 10 cars from this dealership in the past 10 years and we were satisfied by the service snd value every time. Recently, I was shopping for a performance car and came across a used BMW M6 on their used car lot. I was greated nicely by Bernardo who spent his entire day helping me decide to make the purchase. He did not "sell" the car. Rather he respectfully adddressed all my concerns about the car's history and condition. He even went so far as to take the car to a mechanic of my choice for an inspection. He has a wonderful life story, great jokes and I am very pleased to have bought the car with his assistance.

maria2345

1 de nov. de 2016

it was a nice experience our friend Bernardo Amster was good help for us,explaning everything to us he was a big help.thank you joyce honda and bernardo

Valentin Berganza

1 de nov. de 2016

It was a wonderful experience, our friend bernardo Amster was so good helping us, explaining everything to us. Bernardo help me to make that big decision.

GinaG

31 de oct. de 2016

Wow, couldn't have been more straight with me. No talking in circles or unnecessary sales pressure. I'd send my own Mother here.Thank you Joyce Honda and Manny.

V6Touring Honda Accord 2017

31 de oct. de 2016

I don't enjoy visiting car dealerships because of past experiences except for one day I went to Joyce Honda and met Larry Swanson. This visit gave me a good experience of what a good dealership is. So after visiting 4 dealerships to look for my wife's 2017 Honda Accord V6 Touring I chose Joyce Honda as the winner by a big margin! The reason being is Larry Swanson the General Manager himself who helped me and patiently explained to me for hours the advantages and disadvantages between leasing and financing and where I could save money the most. He showed me figures and explained them to me what happens if we do this and do that, etc... His info was so helpful that it lead me to make the right decision on how to save lots of money to purchase the car. Larry did not pressure me at all of signing any contract. After 3 weeks I went back to Joyce Honda with my wife and our 7 year old son and Larry again helped and patiently explained to us where we could save more money and what our advantages if we chose leasing or financing. We made the right decision and happily got my wife's car from Joyce Honda. They have an excellent staff from Lauren, Pat, Jarred, & Dennis who all helped us with our needs. They're courteous and professional. On top of that, Larry put on his coat that cold night just to pick-up the accessories that we ordered from their Parts Department which I think was already close because it was 8pm already. He himself took out the the floor mats and trunk tray and put on the new all weather floor mats and trunk tray. Then he spoke to the mechanics and had them installed the mud-guards asap. We were out of the shop in 10 minutes! Impressive. Larry Swanson went out of his way to help us above and beyond. We love our new car and happy with our decision. Joyce Honda is the place to go if you're planning to get a Honda. Thanks Larry & staff!

butterflies

29 de oct. de 2016

I have given Joyce Honda five stars because of Marcus (the salesperson) I had. He was Great!. He was very helpful, and went out of his way to answer an questions that I had. I would recommend Marcus as a sales person at Joyce Honda.

carguy1000

28 de oct. de 2016

I have always been pleased with the service and repair work done at this dealership. Ernest Biondolino stands out as an excellent service rep who has the vehicle knowledge, and personal skills to work effectively with the customer to get the desired results

manny

25 de oct. de 2016

Bernardo was great excellent service delivered what was discussed hands down a great place to buy your next car i would recommend this dealership to anyone that needs a new or used car !!!!

Skansal

17 de oct. de 2016

The whole process went smoothly. Delivery was very timely. Very friendly and accommodating staff. Mr. Corey Wiese is good sales man. Provided all needed information and responded in time.

DIANE

11 de oct. de 2016

Lied and pulled the old BAIT AND SWITCH. After visiting in person and exchanging many emails I was given a new auto price and a trade-in value on my old car. When I went to pick up the car, after an hour they gave me the keys and put the paperwork in front of me. They had lowered the trade-in value by $2000. They said they have the right to change their mind any time. I walked away. I have never been lied to or treated so disrespectfully.

Travis777

10 de oct. de 2016

This was one of the first dealerships I visited while shopping for my last car. After doing a lot of research on the internet, test driving several cars, and dealing with various sales people (and sales managers) - I am pleased to say that Joyce Honda and Bill Lally earned my business. They are in business to sell cars and do it professionally and in a friendly way. Bill is the reason why I would buy another car from Joyce Honda. I hope he is appreciated by the owners because it is sales people like him who keep your doors open and who keep people like me as returning customers. Thank you, Bill, for everything you did to make my car buying experience a positive one. Bill went the extra mile to sell me my car and I am a very satisfied customer! Travis A.

Paul Roy

1 de oct. de 2016

Cory is knowledgeable and helpful and flexible about time to meet me

proudmom44

29 de sep. de 2016

This is the second car we purchased from the used car section.Our salesman was the very informative and patient BILL LALLY!!!!!!We were on a tight budget for my son in college and we did not have a lot of time.Bill will give you options that fit your budget but also make sure you are getting a car that fits your needs.We had a very good experience with Cory as well. We were pressed for time and Bill was off so he arranged for Cory to help us at the convenient time for my son. Cory was very professional as well so Bill left us in good hands.My son has been driving his 2015 Honda Civic for a few months now over at Rutgers and he just confirmed he still loves his car. He said it runs great and was the right choice for him and his student budget.I can not thank Bill enough for making this car sale completely painless for us. Bill is a class act and when its time for my daughter to drive we will go see him without hesitation!!!!!!!!My family all agrees that Bill is the best salesperson we have EVER dealt with.THANK YOU Bill Lally and Joyce Honda for a wonderful experience

Kham90

24 de sep. de 2016

Nancy is very in Tunes with her customers needs. She was very patient and helped me to get out of a bad loan. She is also very patient. I would recommend anyone to Nancy. I love my 2013 Honda Accord!

Sherryll Penney

23 de sep. de 2016

Impluse stop one day to view cars on lot. I was looking for a good used car for my 17 year old son. While looking saleman, Don Donnelly, approached me. I told him exactly what I was looking for and my price range. He showed a vehicle, gave me a detailed rundown on the vehicle, a copy of the carfax. He was to work with, good follow-up, didn't come across as just wanting to make the sale - listened to what I had to say.

Mark

18 de sep. de 2016

Best car buying experience I have ever had. Larry Swanson did a wonderful job handling all my families needs. He found us the exact car we were looking for and helped us with our custom accessories. Job well done Larry . Thank you and Joyce Honda. Mark

Vickisharp19

17 de sep. de 2016

Nancy Mitchell sold me my 2013 Honda Civic coupe. The process was so easy with her, partially because I knew exactly what I was looking for. She was so sweet and helpful and honest. I could tell she was actually interested in my financial concerns and not just trying to make a sale. I would absolutely go back to Joyce Honda! The whole lot looked clean and all of the cars were in good condition

taraf82275

10 de sep. de 2016

I had a wonderful experience at Joyce Honda in Denville, NJ!I was trading in my old Ford for a new Honda Civic. Navin Jagtiani took wonderful care of me from beginning to end. He worked around my schedule and made sure I was pleased. I would definitely recommend this dealership to others!

Kuldip

9 de sep. de 2016

I bought honda civic (2016) with the lowest price. Got most value for my trade in as well. I will definitely recommend this dealer to my friends.

Alexandra R.

8 de sep. de 2016

I had a great experience at Joyce Honda and I would highly recommend for anyone to go there. Joe was great and very personable, definitely ask for him. I will go back to Joyce Honda and to Joe for my next car. Steve was great as well, and TJ answered all of my questions. Definitely go to Joyce Honda for your next car!

Jessica Carlson

7 de sep. de 2016

Very nice and caring. I would recommend to anyone looking for a car to go to Joyce Honda. I am happy to say I bought my first new car there.

n/a

7 de sep. de 2016

I have dealt with Joyce Honda in the past. When I was in the market to purchase a new car, I had no hesitation in returning to Joyce Honda. They are extremely helpful and provide the best price.The salesperson I dealt with was very pleasant and supportive in providing the best possible price.

kost

6 de sep. de 2016

Manny was incredibly helpful in getting me the exact car I was looking for. Incredibly knowledgeable about the products offered, he didn't hesitate to answer any question I had, he already knew the answers.

Msjanet123

2 de sep. de 2016

If it wasn't for Larry Swanson's guidance in making sure that all my questions were answered, showing me how to set up the Bluetooth connection, explaining the advantages of tinting my windows,etc,etc, I would not recommend your dealership to anyone! Thank you Larry!

lisa

2 de sep. de 2016

Joyce Honda made mistake on title. Could not fix it so we had to send to DMV and pay an additional $60 so we feel we should be reimbursed.

Hondaguy

1 de sep. de 2016

Hector and Cory among best staff. Terrible staff over at the New sales department. These two did everything they could to help and did indeed help. Excellent quality service in every sense possible. Very nice and mindful of the customers.

MOM & DAD HAPPY

31 de ago. de 2016

Lucky us, our son moved OUT to Philly after college with a great job he loves . Miss him, yet feel like we did our job and glad he is independent. Imagine our surprise when he decides to purchase a car at our family dealership Joyce Honda here in Jersey ! His first purchase experience at Joyce years back as a high school student and our family purchases over the years brought him home to the Denville area. Don Donnelly, a dedicated and service driven sales consultant in pre-owned sales assisted. He went above in beyond and made the deal a stress-free, terrific experience for our son. Dons knowledge and advice went a long way in this deal. We gladly will be coming back to upgrade our next Honda soon.

honda2016

25 de ago. de 2016

This was the 2nd purchase from Joyce Honda and dealing with Navin is always a pleasure. He takes the stress out of what is usually, not a pleasant experience. I find him to be a very courteous and honest. He couldn't be more helpful. Look forward to dealing with him in the future.Mike T

Andy

22 de ago. de 2016

Excellent service. Bernardo was my Sales Rep., great knowledge about cars and financing. He answered all my questions and I was able to go home driving my new vehicle.

deb333

21 de ago. de 2016

I want to thank Manny for his superior service. I didn't have to ask twice for anything. He anticipated my needs and answered all my questions. He was very helpful during the test drive. Manny continued his high level of service even after the closing by a follow up phone call. Manny was very personable and helpful. It was a pleasure dealing with Manny. Thanks!

jpeck62

19 de ago. de 2016

I've lost track of the number of Hondas that we have leased or purchased at Joyce Honda. From the sales to the service departments, the experience is always excellent. This was our first time dealing with Manny and he did not disappoint - keeping the streak alive! Thanks, Manny!

Yeboah Joseph & Mary

18 de ago. de 2016

Dealership personnels are very respectful. They have time to explain things to the customer for understanding, and they would work with you until a better deal is satisfied.

Danpalz3133

18 de ago. de 2016

Everything went pretty smooth. Still had to do negotiations but other than that everything was great i had a little issue with insurance and they handeled it quickly.

professor

15 de ago. de 2016

We have bought 3 Hondas from Joyce Honda. I came in to have an unscheduled minor repair on our 2013 Accord and while waiting for the diagnosis I visited the Used Car Showroom to see what was available since the 2005 Accord I usually drive needed to be replaced within the next 3 to 6 months.I came in to find out what the new safety features had been added since we bought the 2013 Accord as a leftover. I really should have been in the other showroom looking for a 2016 leftover but there was and "old" sign in the waiting room that told about 0% financing on some select used cars. When I mentioned that Bernardo and I went down to remove the sign as the deal had expired many days before. So I told Bernardo what featured I would like and he went to review the inventory warning me that even if I saw one I liked the turn-over was large and that car would likely not be there if I came back in a month or two....but other similar cars would be available as the model year changed over. After a minute or so checking his inventory he found an Accord he thought I might want....and it was right in the showroom. It didn't have exactly the features I thought my wife would want as I would get the 2013 and she would get the "new one". It turns out the car was an Accord Hybrid which interested me because of the positive effect they have on the environment (a year ago we put solar panels on the roof of our house). I called my wife to tell her about the car but a few times a year she packs up the 2013 Accord for her business or to go to the shore and needs a full trunk. She informed me that if I wanted the car it would be for me as she was quite happy with her Accord. I was not concerned about the "lost" trunk space as my days of picking up large items from Home Depot are coming to a close. The car was a 2015 with 11,000 miles on it!I didn't want to know how such a car was there but it still smelled like a new car. We talked a little about financing options but the final decision had to be made when I picked up the car because of the interest rate on my "Line of Credit" vs. Honda's financing that we had used for the 2013 Accord.I am a retired engineering manager who is now an Adjunct Professor at County College of Morris. I use life lessons as much as I can in my lectures and labs sot adding stories about hybrid propulsion to my solar panel stories should get a few of my students to think about "Saving the Planet". The buying experience at Joyce Honda is never stressful or high pressure and Bernardo was able to relate to me because of his advanced age and worldly experience. The only trouble we had was with the finance manager considering the coverage we wanted on the vehicle. There were too many choices and combinations but in the end we took more than we ever have before because of the state of hybrid technology and the conditions of the roads.

Martellfam4

13 de ago. de 2016

The only Honda dealer I use! They never disappoint. This is my 3rd vehicle nought from them! My first time working with the individuals listed below, and they did not disappoint!

Bkp

11 de ago. de 2016

I new what I wanted and my saLesman understood what it would take for both of us to be happy with the sale. It was a great experience.

Liz

11 de ago. de 2016

Don is a Pre-Owned Sales Consultant. He was attentive and thorough. A pleasure to work with! We would consider dealing with him again and would recommend him.

eileen christina carlson

10 de ago. de 2016

NAVIN JAGTIANA WAS ASOM HE SHOULD GET SALES MAN OF THE YEAR BEST WE HAVE EVER MET WE WILL BE BACK FOR SURE THANK HIM FOR ALL HIS HARD WORK TO MAKE EVERY ONE HAPPY

Jan2016

10 de ago. de 2016

Excellent customer service with full attention to client. Staff helpful and friendly. No high pressure sales tactics which is a turnoff. Salesman was professional but also very approachable and most patient with our many questions.

K2120

9 de ago. de 2016

Was initially impressed with this dealership when I test drove an Accord. The salesman was excellent. When I went back about a week later to test drive a civic, a different salesman helped me. His service was below expectation and his answers kept changing. He was not familiar with the features of each trim level and persuaded me to buy the next trim level up because he said it came with a power drivers seat. When I went to pickup my car, no power seat. He then stated that only the top two trims come with that feature. I was very disappointed. Financing took a long time, and the salesman kept my family and I waiting about 20 minutes even though I had told him that I would be in at 8pm that night.

Johnoffanwood

8 de ago. de 2016

Our experience working with Bernardo Amster was excellent. He had a great sense of humor, showed genuine interest in working within our budget, and was patient and courteous through the whole process. Highly recommended!

Matt

7 de ago. de 2016

My family and I went to Joyce to buy a pre-owned Honda Pilot. Bernardo, his manager Joe, the Finance Manager, Andre, and another salesperson, Ethan, were all great to work with. They all exhibited exemplary professionalism and knowledge and were an absolute pleasure to work with. While my wife and I ultimately did not go with the Pilot, we would definitely buy from Bernardo and the good people of Joyce if we decide to purchase a Pilot in the future.

smirza25

6 de ago. de 2016

The Lady who helped us, Nancy Mitchell, was terrific. She made sure that we got what we wanted and what we needed. Amazing customer service here, highly recommend.

RodgerFit

6 de ago. de 2016

The test ride had no problems, with even a unannounced stop to a local mechanic to put it on a lift to check breaks and undercarraige. Found the process of sales purchase the usual back and forth with salesman to manager to salesman to manager to salesman to manager until a price settled on; a long process. All repairs were take care if as requested. Pickup was lengthy due to Finance Manager was out and coverage was spotty. Any additional warranty coverage should be discussed during negotiations prior to closing to avoid upcharge at last minute and motor vehicle registration charges should be included in the sales writeup instead of another charge when plates arrive. Should be all inclusive.

Danacarey

5 de ago. de 2016

Such a great experience! The easiest, smoothest car buying process I've had. I never felt pressured and everything was clearly explained. The salesman I worked with, Mario, was very personable and friendly. Far exceeded my expectations for my day of car shopping!

Gary

4 de ago. de 2016

I was just planning on test driving the new Pilot to see if I liked better than other cars in that category. I was not planning on buying a car that day but was planning on making a decision by the end of the week. Navin, who help me, was very honest and did not pressure me into the car or additional features. He helped me decide what features I was willing to pay for and which I was not. The final price he gave me was better than I thought and since I really liked the car, I put a down payment down then.

MiguelFontanez

4 de ago. de 2016

I did my research for a used Subaru and found a couple of dealerships in NJ. I visited a few and my last stop ended up being Joyce Honda. I called a couple of days in advance and had the car I wanted put on hold. I asked about the pricing and condition of the car and Bernardo was extremely helpful and straight to the point on the phone, which I appreciated. Once I got to the dealership, the car was as described by Bernardo and in better shape than I thought. The process in buying the car was easy and the guy in the finance dept was very nice and patient with my question. I also have to say the the service department is great.

Cribeiro89

2 de ago. de 2016

The service here at Joyce Honda was outstanding. Quick sales service... I was able to walk in and ask for the car I wanted and have a set of keys for my brand new car within the hour. More than pleased. Thank you Joyce honda

My New Car

28 de jul. de 2016

When I knew I was going to buy a new car, my Brother highly recommended looking at the new2016 Honda Civic. He has been driven a Honda for over 14 years, and has had nothing but greatexperiences with these cars. He suggested Joyce Honda for their excellent service and prices.I arrived and was taken care by Mario Dilorio, who was extremely attentive, nice and knowledgeable.He did not pressure me at all, but allowed me to try out the two models I was most interested. Therewas no rushing, and he spent the time listening to me and answering my questions. I did not make adecision that day. The next day I returned with my Husband, to buy a brand new car...a big deal to me! Even when I wasstill on the fence about which model to buy, Mario graciously allowed me to drive the model once more, so I was sure in my own mind, that I was making the right choice. And I made it...the right choice for me, because Honda makes a quality car for a good price, and Mario was the right personto work with me. I also met two of the Managers, who were more than cordial. Also, my car wasprepped beautifully...they took their time and it showed. All the people I came in contact with at Joyce Honda were just great to work with. I highly recommend Joyce Honda dealership.

Harry Kearney

28 de jul. de 2016

I would have given 5 stars to my experience. The sales associate - Navin Jagtiani - was extremely helpful and polite. The one exception was a sales manager that openly berated the sales associate - that was embarrassing - and gave me the impression that it was his duty to haggle with me on the amount I should get for a trade-in. That experience left a bad taste in my mouth.

New Purchaser

25 de jul. de 2016

Recently i purchased a new car. I initially searched via cars.com to find my best car and then found the car in this dealership. Then the dealership called me, and then they mailed me the price 1000$ below MSRP. I told them its still above my budget, they again reduced $900. Then we went to the dealership to finalise the deal, in the process they reduced $450. Overall nice experience.

mardispa

25 de jul. de 2016

This is the 2nd New Car purchased from Joyce in the past 2 years. In both instances we have been very happy with the entire experience. Our most recent purchase was with Mario Di Iorio. He is a true gentleman who worked very hard to earn our business without being pushy or underhanded. I always do my homework online before visiting any dealership. Mario was able to come up with a great deal on our terms and I really got the feeling he was an advocate for us.I've purchased over 60 vehicles in my lifetime and this experience ranks up there with the very best! I drove away not only with a new car, but also feeling I had made some new friends!Thank you Joyce Honda for hiring people who care!!

DoubleR

23 de jul. de 2016

Bernardo made buying the 2014 Jaguar a very pleasant experience. He's easy disposition and knowledge of the auto industry made the transaction a breez.

2013 Honda Civic LX

23 de jul. de 2016

Everyone we worked with at Joyce Honda was personable and accommodating. Don Donnelly was our pre-owned sales consultant; he was friendly and knowledgeable; and used his expertise to quickly narrow down our search for a certified, pre-owned car that met our criteria. Don also has many years of experience working in the banking world; and he went above & beyond when he used his financial background to help us understand the best way to finance our car. Don handled our paperwork quickly; he returned our calls promptly; and we would direct anyone wishing to buy a pre-owned Honda to work with Don. Don found the perfect car for us; and Henry Solano was our business manager at Joyce who finalized our purchase. He also explained to us the various warranties we could choose to invest in; and he was patient with our questions about what exactly each warranty would cover. Additionally, Henry secured for us an amazing rate on a car loan thanks to his excellent rapport and large volumes of business with the banks in our area. We very much appreciate all of the time & work Henry and Don invested in our car-buying process. Everything they did was always done with our best intentions in mind -- both are true professionals!

Janardhan

23 de jul. de 2016

I was out in the market to sell my Acura MDX 2015 car. It was a good car and I had to sell it as I had to move out of the country. As most of the used car selling individuals feel, usually we think dealers are like alligators in the market who want to beat you up saying everything is wrong with your car so that they get to buy at a very low price. Honestly, that was the experience with all other dealers I visited. Jorge from Joyce Honda was way different from all the other dealers I dealt with. Jorge was very friendly and reasonable when it came to estimating the cost of my car. He explained me starting with the price he would probable get from the end customer, the estimated reconditioning cost of the car and then finally the price I need to expect. At the end of the day, it is people who you deal with at the dealership, and it really matters how they respond to you and carry your deal forward. Jorge is the guy who looks for a win-win situation for all the parties involved. I liked that attitude and obviously the price he quoted me for the car.

dpinnj

22 de jul. de 2016

overall great team of people and willing to provide services. I would have preferred certified but went with Joyce certified based upon available car of color and what looking for.

Happy Customer

22 de jul. de 2016

I had a great experience purchasing a certified pre-owned vehicle at Joyce Honda. I received a fair trade in price and excellent customer service.

asakaboy2191

22 de jul. de 2016

Excellent! It is a great experience dealing with Bernardo, especially he guided me through all the process with no complication and he is fair when it comes to open suggestions and will give his best to satisfy a customer. Thanks again Bernardo for a great Customer Service. Keep it up! God Bless

The Kings

21 de jul. de 2016

We purchased a vehicle from Joyce Honda a month ago and had a great expirence. Our salesperson Nancy was terrific as was the whole sales team. Tonight they took customer service to the next level, we are leaving for vacation in the morning and our temp plate is expiring so with just a phone call Don Donnelly ?????????? offered to bring it home and meet me to get our registration before our trip. Thanks Don for going above and beyond tonight saving us a 2 hr round trip to the dealership! Dave and Brittany King"First time" Joyce Honda Customers

vg hondaman

21 de jul. de 2016

I went to two other Honda dealers paul miller and academy ,both low balling my trade and wanting more for my new accord sport.larry swanson mgr is such a gentleman,honest ,straight up no nonsense which I was happy about.he made y payment what others said couldn't be done.thanks also to Giancarlo(salesperson)and Steve finance mgr,awesome people.

AlexB

20 de jul. de 2016

Just purchased a brand new Civic and cannot say enough how professional and smooth my purchase was. Navin Jagtiani was super courteous and attentive. Highly recommend this dealership!

BobB

19 de jul. de 2016

Knowledgeable, patient and timely.. Whole process concluded quickly. I rode away confident that I understood how the car worked. Happy with the car as I drove off.

hondagay

19 de jul. de 2016

highly recomend Navin Jagtiani and joyce honda. Bill was really helpful throughout the whole experience with no pressure at all. We lease a 2016 cr-v Price was fair, service and communication was exellent

Paul Simko

19 de jul. de 2016

I highly recomend bill lally and joyce honda. Bill was really helpful throughout the whole experience with no pressure at all. We bought a 2013 civic. Price was fair, service and communication was exceptional.

Ar

18 de jul. de 2016

Salesman was very knowledgeable and able to show me what I wanted. I am delighted with my used honda crv and color and mileage and quality

blahblahblah5

16 de jul. de 2016

I was able to buy my new car and walk out with it a few hours later. Very impressive for Joyce to pull this off. Thanks!

MTRGR

16 de jul. de 2016

Second vehicle purchased from this dealership. Had a great experience a year ago, and came back when it was time to replace another car. Mario and TJ were great to work with both times and I highly recommend them both. They took the time to make sure all our questions were answered and that we had a excellent experience overall. Fair prices, knowledgeable and personable representatives. Very pleasant experience.

jcirella

14 de jul. de 2016

Kuddos to Joyce Honda...an amazing ar buying experience. Professional and courteous. Beyond impressed with everyone we dealt with, Navin, Craig, and Steve. I highly recommend this dealership to anyone in the market! Beat every other offer we had, committed to sell us the car we wanted. Thank you for a painless car buying experience!

JWP

13 de jul. de 2016

In my dealing with Navin, I was impressed with his knowledge of the products and his professionalism. He made the process of buying a car less stressful than it has been in the past. The price that was quoted was competitive and the value given the trade in was reasonable. This resulted in a non contentious experience.

rose

12 de jul. de 2016

I am very happy with the Honda Odyssey, it has been more than 20 years that I continue to buy the car because I am so happy with it. In regards to the service, the staff are very professional for all my needs and I am very happy with the overall experience.

Noel Hompesch

12 de jul. de 2016

Very helpful no pressure. Bernardo has a great personality. Went to other dealerships and walked away from all the nonsense. I never even test drove a vehicleat the other dealerships . This place did not make me feel this way.

Adrienne Ferrer

11 de jul. de 2016

Bernardo made the experience of purchasing my certified pre-owned Honda Accord a smooth transaction. He listened to my needs and made sure they were all meet from start to finish. Bernardo delivered an exceptional level of customer service.

matt9ball

11 de jul. de 2016

My wife and I had stopped at several dealerships all day, and finally came across Joyce Honda.We were lucky enough to meet Bernardo and with humor, knowledge, patience, respect, and resolve... he was able to keep us for the sale. All our questions were answered and all our worries were removed. He knows how to treat a customer, and the dealership gave us a good price and a great car. We know the car business is what it is... but it's a dealership where you feel like you are the priority!I would recommend this dealer to anyone looking for a new or used vehicle.

1 satisfied customer

9 de jul. de 2016

I was looking for a pre-owned car. I knew of Honda's reputation for reliability. Bernardo helped me find exactly the right vehicle at exactly the right price. Very happy with my experience.

Trc414

9 de jul. de 2016

I went to many dealerships but few had the class and attention to detail that Navin offered. I would recommend him in a second. He went over the car step by step and was extremely patient.

Jesse

8 de jul. de 2016

Our salesman exceeded our expectations. My wife traded her 2012 Civic for a 2016 Civic. He was knowledgeable and courteous and moved us along with minimal delay. He appeared honest and professional. He delivered more car than we were expecting .

Frank - Denville

8 de jul. de 2016

This was our fourth time leasing a car from Joyce Honda, Thomas Duffy made the experience easy and very pleasant. He was informative and honest.

hzayas42

7 de jul. de 2016

I had the pleasure of dealing with Jane B., at Joyce Honda of Denville NJ. This is my second Honda and Jane handled everything and made this sometimes frustrating process a breeze. She is easy to contact and will get back to you quickly. I will only deal with Joyce Honda for my cars and Jane as my agent

jrbenitez

6 de jul. de 2016

Giancarlo was knowledgeable about the Accord and Civic, provided purchase and lease pricing and helpful in focusing deal terms; financing was a breeze with Jair. Craig's deal making capabilities are tops. thanks to the team, got a great ride.

Linda d

6 de jul. de 2016

Excellent. Can't wait to go a road trip. The whole process went smoothly. I was referred by my friend who also recently bought her CRV there.

kwasi19

6 de jul. de 2016

the internet sales lady was very nice and was able to answer all my questionsthe sales lady was very professional and kept in touch with me throughout the whole process

cc

2 de jul. de 2016

I have been leasing cars for about 12 years. I recently leased a car through Tom Duffy at Joyce Honda.Tom went above and beyond to help me choose the best car for me. The process was simple and straightforward. Best of all I did not have to spend all day at the dealer. My experience with Tom was great. I will definitely be returning to Joyce Honda for my next car.Thanks Tom for all your help.

SJT

1 de jul. de 2016

I had the pleasure of recently leasing a new car from Mario Di Iorio at Joyce Honda, after being a VW driver for the past 16 years I was a bit hesitant, however Mario and the staff at Joyce Honda made the transition quite easy. We have also used Joyce Honda Service in the past for one of our older cars(180k miles) and they have always been reliable and professional as well. Its nice to know there is a car dealership out there that you can trust. I would highly recommend going to Joyce Honda if you are in the market for a Car/SUV or if you just need service. Thank you again guys!

2009Edge

1 de jul. de 2016

We did not buy a vehicle from you, you bought ours through a Kelly Blue Book instant cash offer. The original offer was $10,169. After your people gave our vehicle a !!!thorough!!! inspection the offer was reduced to $5,000. This may be the current going rate for this vehicle at auction and I recognize that you are not going to pay more than it is worth, however I am convinced that the entire instant cash offer is a sophisticated version of "bait and switch." Your people obviously looked for everything they could imagine (rust on a hood thus requiring replacement!!??) that might be used to justify getting Kelly's offer revised to meet what you felt the vehicle was worth.I am advising Kelly Blue Book of my experience with their program as well. I am waiting for the email from them that your employees advised me that would be coming. My understanding is that this email will reflect your findings that resulted in cutting the original offer by more than 50%.

Bgr

30 de jun. de 2016

Navin is a terrific salesperson -- in fact, I hesitate to call him a salesperson because of the negative connotation associated with car salesmen. Navin was more of a customer advocate. The overall experience with Navin was great. He was very good at explaining the leasing options without making me feel he was pressuring me into something I was not interested in. He was generous with his time when it came to the negotiating process. He was also personable throughout the entire process. I would absolutely recommend both the dealership and Navin to anyone interested in buying a Honda.

Rob B

30 de jun. de 2016

Leased a truck previous from Joyce (still have it). Had three other Honda cars before that, from two other Honda dealers. Went to look at another car needed for myself. First visit was greeted by car salesman and then sales manager (no names needed). Was promised would get the car I needed etc. After bringing everything review credit etc left messages with other sales manager No call for a month. Went back after a month and gave them another shot to make good. Different sales manager his name I will mention RUDY!!!! Because he seemed to be the only guy looking to move cars and make sales Excellent!!! If you are going to Joyce Honda for new cars wait till Rudy (sales manager) is working ask before you go what days he is working. Do not deal with other sales manager he is not motivated or even will follow up..Rudy saved the day and made the sale work ...GREAT JOB!!!!!! Need more guys like him at this establishment....

CRob

30 de jun. de 2016

We were set out to purchase a pre-owned Honda Pilot since we were thrilled with our Accord. Joyce is a great dealership, close to home with excellent customer service. Bernardo our sales rep made things really easy for us. We were able to set our wish list and Bernardo came through. The purchasing process was very smooth. We'll be back again for our next Honda.

Rob Burt

30 de jun. de 2016

Leased a truck previous from Joyce (still have it). Had three other Honda cars before that, from two other Honda dealers. Went to look at another car needed for myself. First visit was greeted by car salesman and then sales manager (no names needed). Was promised would get the car I needed etc. After bringing everything review credit etc. No call for a month. Went back after a month and gave them another shot to make good. Different sales manager his name I will mention RUDY!!!! Because he seemed to be the only guy looking to move cars and make sales Excellent!!! If you are going to Joyce Honda for new cars wait till Rudy (sales manager) is working ask before you go what days he is working. Do not deal with other sales manager he is not motivated or even will follow up..Rudy saved the day and made the sale work ...GREAT JOB!!!!!! Need more guys like him at this establishment....

Anthony Cruz

28 de jun. de 2016

Very professional and kind to me and my family. He even ordered pizza for my family when it was around dinner time! Never met such an amazing sales person.

Rszabo9989

28 de jun. de 2016

After years of buying used cars from private owners I was very nervous about buying a car from a dealership. I did not know what to expect or what I would be walking away with. We called them up and had a great chat with Bernardo Amster and right away I felt at ease and very excited to come in and see what Joyce Honda had to offer. Bernardo was very friendly and professional and made my first car buying experience one to remember. He made my family feel welcome and valued as customers. He ensured that I left Joyce Honda in a car that fit my lifestyle needs as well as safety and comfort for my family. I look forward to doing business with Bernardo and Joyce Honda again should my family need another car and continued maintenance in the future. Thank you for all your help and support!

4petros

27 de jun. de 2016

First time buyer at Joyce Honda. Mr. Amster was kind, respectful, and professional. Mr. Amster found us a reliable used Honda Accord for our daughter. As this was a straight-forward sale I appreciated the fact that Mr. Amster cut right to the chase to close the deal. I would recommend Mr. Amster to others and do business with him in the future.

doubleg

26 de jun. de 2016

Friendly service and they got us in and out of the dealership very quickly! I would highly recommend Joyce Honda used car dealer to everyone.

Jld1176

26 de jun. de 2016

Our family needed a vehicle that could accommodate 7 people. I was happy to see they had multiple options in and around my price range. Bernardo was very patient, knowledgeable, helpful and entertaining as he helped me find our new car. Highly recommended! I didn't choose 5 stars because it was a 9hr journey to choose and then buy the car.

Dheny

26 de jun. de 2016

This is the 5th Honda I have purchased from Joyce Honda. Mario helped me find the exact car I wanted and was able to give me the price I needed. He was fast, efficient and pleasant. I also worked with Stephen in financing to work out the leasing details. Again, it was a pleasure to work with him; Stephen was personable and fast. I highly recommend Joyce Honda, Mario and Stephen for your new car purchase or lease!

Mare

25 de jun. de 2016

This was the best car purchasing experience I have ever had. Our salesman Joe S was patient, knowledgeable and understood my needs. Steve O walked me through the financing patiently & professionally. There was never any pressure. It was a pleasure to be treated so well!

Alyson Hrehorovich

24 de jun. de 2016

Navin was very knowledgeable and extremely helpful. They made the process of buying my first car very fast, simple and gave the best deal around!

sanrokjr1953

23 de jun. de 2016

Salesman made this experience simple, professional and informative. This is our third car we have leased from this dealership because of the service. My daughter and husband also lease thru Joyce and use the same salesman.

Kathy 163 Pat

23 de jun. de 2016

We bought 2 other cars here and had great experiences, Wouldn't go anywhere else.

taklesh

22 de jun. de 2016

My Car had an issue and I dropped at Joyce. They gave it back to me during weekend,it worked only fr 2 days. 35 miles and my car broke down again, took my car to local auto repair n he fixed it. Called Joyce Honda they asked me to drop the car n they ll run full diagnostics. I was in 9:45 , i saw several ppl who came before n after me leave,then I asked them whats the status, I have been told it's with technician,so I went outside I saw my car. I checked with them again, the guy said it will be done in few mins,so I checked my car was at the same place. The receptionist asked me to check with the service manager inside, when I asked I have been told it has never been assigned to a technician. They didn't shw any kind of interest in rectifying the mistake neither they felt sorry for not taking a look at the car after letting me wait till 1PM. I already spend more than 300$ for car rental and 350 for local auto repair guy for the stuff that's already covered in the warranty.So I wouldn't recommend Joyce Honda for their Service.

Larry Ketchum

22 de jun. de 2016

Very impressed with Joe Ramon and how knowledgeable and easy he was to deal with in buying my new Honda CRV. Joe and Joyce Honda made buying my new SUV straight forward, easy and without hassles. I will recommend Joyce Honda and Joe to others. Thanks Joe.

Nick

20 de jun. de 2016

We went to Joyce Honda just to check the inventory... but we left with a new car. :) Navin Jagtiani was very helpful and knowledgeable about the Honda Civic 2016 sedan. He managed to give us a good price, which was great given the fact of quality of the vehicle. The staff in general was very helpful and kind, so the financing process went by quickly. Dennis Kish did a great job. We plan on coming back whenever we need a car in the future. When we return, we will first go to Navin Jagtiani.

alana123

18 de jun. de 2016

I went to Joyce Honda to get a new car. I spoke to Larry, who was extremely helpful and informative about the selection of cars they had to offer. He allowed me to test the car we had been talking about and the pricing of the car was very reasonable for the quality of the vehicle. The staff was very knowledgable and kind, so the process went by quickly. I plan on coming back whenever I need a car in the future.

Anonymous

16 de jun. de 2016

This trip was pleasant until I got to the financial part at the end. I was surprised at the price that they came up with since no one mentioned all the hidden fees before sitting me down after signing the paperwork.

ajroy

16 de jun. de 2016

I usually don't post reviews but this place has horrible customer service when resolving an issue. There are Honda dealers everywhere so I recommend shoping somewhere where the customer comes first. I responded to an add they posted for a honda odyssey touring ELITE and when I arrived the sales women confirmed it was a touring elite as she showed me the car. I am a busy business owner myself, so I did a short test drive and the car performed well. The car was for my wife. They then ran me a blue book value for a touring elite to show that the car was priced well. I came back and purchased the car. When I got home i realized a few of the features that were in the elite were not in the car. I realized they sold me a touring instead of a touring elite. When I called about the issue and showed them the add they told me that the add was a mistake and shouldn't of said that. When i asked about their sales women confirming the car type they said "well she's new". I feel like a was duped into thinking i was getting a better deal then I actually got. The VP was to busy to discuss rectifying the issue so he turned me to his manager Joe. He was apologetic especially when i sent him the add. But made very little effort to make it right offering to buy me a dust buster. As if that would take the place of the central vac that came with the elite. I told him I didn't want any money back even though i feel i overpaid for the car. I told them if they installed a hitch for me I would consider the matter resolved. Would of cost maybe $200 for them to do. After all they certified the car by doing almost no maintenance on it. So it was not like they had a lot of money into the car. I told Joe I I don't need the money but it is the principle. Joe said he would find out if they could do it and call me back. I left a few more messages and Guess what "NO Callback" big surprise! This is how their manager deals with issues..no response. Not even a callback saying they couldn't do it. What horrible customer service!! I am going to cancel my additional warranty i purchased from them. I would never shop here again and neither will my friends or family!!! A $200 expense will cost them a ton of business in the future!

MarinePilot

16 de jun. de 2016

Two years ago I bought a used 2005 Honda Pilot from Joyce Honda. Prompt, courteous, professional attention has been their hallmark every time I've needed service

Annoyed2016

16 de jun. de 2016

Turned in leased vehicle and was hounded by Honda corporate for weeks. Claimed sales staff never submitted proper paperwork for trade in. Was assured problem was resolved by mgr - but it wasn't !

Heberto J. Mendoza

16 de jun. de 2016

Sharif was a fantastic salesman for us. Very knowledgeable about the Accord, was very courteous and his customer service was phenomenal. The paperwork process was seamless. I've purchased several cars in the past and none was as smooth. Rudy was also very helpful as well in making sure we felt comfortable with the purchase. Jair did a fantastic job in explaining and answering all questions related to the lease. My wife and I were truly amazed by not only the knowledge, but also the GREAT customer service delivered by Joyce Honda and its team. I will definitely recommend this dealership to friends and family. As well as purchase any future vehicles from ONLY Joyce Honda.Heberto (Tyke)

Sable

13 de jun. de 2016

Bernardo was our salesman. He was very knowledgable and friendly, followed up appropriately on request and returned calls promptly.We have purchased 2 vehicles from this dealership.The one poor experience is that the financial manager was a little aggressive and showed lots of frustration, which resulted in a more than overwhelming end to our day.

sree

12 de jun. de 2016

Navin Jagtiani was courteous and very helpful during the lease process. He took time to explain using some of the new features of the car. We have been repeat customers at Joyce Honda and our experience have been very pleasant.

vincent coughlin

12 de jun. de 2016

Bernardo made this experience the best car buying I ever had.My sons !st time buying a car and he was also very happy.Vinny

David F

11 de jun. de 2016

Great price and even better buying experience - - very impressed with dealership and the people who helped me, in particular Ebony, Joe and Dennis. Responsive, professional, low-pressure. My immediate family drives five cars and we will definitely give Joyce Honda an opportunity to win future business.

Shansu

9 de jun. de 2016

Overall I would recommend this dealership. My salesperson was very friendly and I would purchase from her again. I purchased a used car and knew what I was looking for so I did not need knowledge just a good price. Left a deposit on Day 1, and car was ready for pick up the next day as promised. They met any advertised price I presented! I am very happy with the car.

colombita

7 de jun. de 2016

the Joyce Honda is one of the best dealer i visited they have a excellent service and they trade you so nicely. they have good prices. thanks..........

Maria Jimenez

7 de jun. de 2016

Overall, this is my 2nd vehicle I purchased. They are friendly and effective and work with me to get what I need. I would recommend them to other people and would go back.

Joe G.

7 de jun. de 2016

Mario explained in detail how every dollar adjusted our monthly payments with full transparency. He explained every step of the process and exceeded all of our expectations. My wife and I did not feel at all like we were wasting our time or being taken advantage-of...like we did at other local dealerships. In fact I asked Mario how we could give him positive feedback without him having to solicit us for it.

Jeffrey Myer

6 de jun. de 2016

First I have to say the Civic is a beautiful car that ride great.The salesman listened to my situation and my price structure and worked withme to get the best deal.The financial gentlemen was also very professional and answered all my questions.

dmazur10

4 de jun. de 2016

Quick and easy process for taking out a lease car. The staff is very nice and welcoming. I would highly recommend going to this dealership

Sunil Mittal

3 de jun. de 2016

Spent good time during sales. Delivery was very timely. Staff was courteuous.Corey is good sales man. Provided all needed information and responded in time.

Arturo

3 de jun. de 2016

The dealership lived by what they told me. There was no pressure selling. They knew my situation and were able to negotiate with me to a final price that was very close to where I wanted to be. I wanted to trade in my Hyundai Sonata and lease two Honda Civics. This was a challenging situation but overall worked out to be a very rewarding experience. Giancarlo was very accommodating; explained everything every step of the way; was eager to work with us; was courteous and professional; and gave us a very pleasant experience.I was particularly impressed with the amount of time he spent with my wife in the new car to explain all the controls and to synchronize and program the Bluetooth. He is a credit to the Joyce Honda dealership.

Odyssey#1Fan

31 de may. de 2016

Jack Stewart, Jane and Larry Swanson are like family in the new car department. I also have purchased used cars. When there are bumps in the road, Aron Cooper, the service department manager, smooths the surface so you enjoy your dealership service experience. My Dad bought his first Accord here and the family has been coming back ever since.

Naeft1

31 de may. de 2016

I was pleased with my purchase at Joycr Honda! I was satisfied with Bernardo and his service to me knowing my budget. The only part I wish was different was that I received mats with the car. Other than that it was a great experience with Joyce.

Joew

29 de may. de 2016

They gave me a good price for my trade in and the new car I purchased. Mr. Dilorio took his time explaining all the things I needed to know about how to use my new car.

Duncan Eliabachus

28 de may. de 2016

Nancy Mitchell was very honest and polite. She answered erery question without hesitation.I would recommend anyone who is looking foar a car to try Joyce Honda.

daniel.habig

27 de may. de 2016

They were able to give us a great price on our trade in. They matched the KBB trade-in value without haggling. Very friendly and accommodating staff! All around great experience and we will definitely use them again when it comes time to buy another vehicle.

2016civicguy

26 de may. de 2016

We went to Joyce Honda as our lease was ending because we knew It was a larger, busier dealership than the one closer to home. We were prepared to buy our car, but Jack offered great advice and a great deal on its new and improved version. He was an excellent consultant, and never hard sell, for which we were very grateful. He made the deal happen quickly and painlessly, and we love our new car!

Tom Staples

26 de may. de 2016

The process was handled very professionally By Nancy Mitchell and the rest of the team at Joyce Honda Pre-owned. I would not hesitate to recommend them to friends looking for a good car shopping experience. I work in a sales/customer service industry, so I know when people in similar buisnesses are being honest, or just saying anything to make a sale.

sarreaza

25 de may. de 2016

Excelente attention and they checked MORE than expected! I guess they just checked ALL that was needed, no just "oil chnage"... Keep up the great service!

Peyson7

20 de may. de 2016

I had an average experience with Joyce Honda. I did not love the manager, but the sales rep I worked with, Navin, was excellent. He was very attentive and made sure I knew how to use all the features in my car. He made me comfortable and I appreciate all of his hard work and help. Overall there were kind employees and others who seemed to be in a bad mood. I would work with Navin and again because he was great.

mcmanuschris8

14 de may. de 2016

nancy, tom, and hector were all very wonderful to work with.the process did take a little while but if that's the only issue then that's the least of my concerns.the car buying experience it self was very enjoyable. got to test drive a handful of different cars they were able to work within my budget and had a wonderful promotion.this is my 2nd interaction with hector and his service is truly understanding. i will keep coming back to buy future cars because of his tentativeness.

Mrjmonahan

14 de may. de 2016

Bill was friendly, honest and a pleasure to deal with. Entire process was quick, easy and attentive throughout. If you need a good used vehicle, see Bill Lally.

Oliverformicola

13 de may. de 2016

Mario di Lorio is an amazing seller!!! Was an amazing experience, even for me that just relocated from Brazil. He is perfect, knows exactly how to treat customers. I was really confortable with the deal, and for sure will stop by for other ones!

Honda Girl

11 de may. de 2016

This the third vehicle we have purchased at Joyce Honda. Again the whole experience was smooth and relaxing. Mario Di Iorio is an excellent salesperson.

Delfio Lenzo

6 de may. de 2016

Very professional dealership. Friendly staff and willing to work with you. Made the experience of buying a car very easy and comfortable with no hassles and stress.

marky98

3 de may. de 2016

Salesman was great, transaction was quick, made a great deal on my end of leaseCar was the right color and package, rides like a dream

tstuono

30 de abr. de 2016

After visiting two other honda dealerships and not having a good experiences, I was so happy to find joyce honda (third time is the charm!) They were awesome to work with, helpful, and efficient. They listened to my needs and didn't try to take advantage of me.

Mathismm17

29 de abr. de 2016

I wouldn't bother with this dealership. The salesman was very crude and constantly made sexual jokes which made me feel extremely uncomfortable. He had no idea what he was talking about when it came to the car. When we were negotiating the value of my trade in he rudely said "do not go back and forth with me". There were chips on the hood of my new car that I specifically asked three times to be addressed they never were. There's a plastic piece missing on the inside of the car. I also specifically asked for the tail pipe to be cleaned because it was disgustingly dirty and it wasn't. The car was given to me on empty tank. The front rotors are warped. The inside was poorly cleaned. The salesman was an airhead and did a poor job relaying information and filling out the paper work. The appraiser had a horrible attitude. The only good review I have for this place is the financial adviser he was awesome! Other than that I wouldn't tell my enemy to go here much less one of my friends or family members.

accordsport

29 de abr. de 2016

Estoy satispecho lo que Giancarlo me ayudo y Jair me dio de servicio. Recomiendo el Dealer de Joyce Honda en Ruta 10 por que dan buen precio y atienden bien!

kay_mazurr

27 de abr. de 2016

This is the 2nd Honda i leased from this dealership and i am more than pleased. Not only did I get the accord coupe that i've always wanted but my mom also got 2 of her cars from there too and my sister will be getting one shortly. Thank you for working so hard to get me into the car i wanted. I recommend this dealership to everyone looking for a car !

tommy5

22 de abr. de 2016

I just leased a car for my daughter for the first time. Sharif and Tom made it so much easier for me. Great service, very friendly, excellent deals. I would definitely recommend.

PATRICIA JIMENEZ

21 de abr. de 2016

Everyone was attentive to my needs without hounding you to sell you something.

Felicia

20 de abr. de 2016

This is my fourth Honda Accord, all purchased at Joyce Honda, and all of these purchases were made working with Joe San Roman. Joe has an honest, pleasant and efficient personality, and Joe is the one of the main reasons I return to Joyce Honda. Also, I have found the personnel in the service department to be equally efficient and friendly.

AC1026

19 de abr. de 2016

Excellent customer service, people very professional and friendly , good prices,Manager Rudy Baez very patient and professional excellent skills to helped customers.. I highly recommend this dealer.

Bernardo

18 de abr. de 2016

Bernardo directed me to the perfect used vehicle for me and my family. He was very helpful. I would definetly recommend Bernardo to my friends and family.

Fares123

18 de abr. de 2016

I highly recommend this dealership, friendly, honest people, great prices. Mario treated us very nicely. I would and will buy from JOYCE HONDA again! Very pleased.

70Weehawken

17 de abr. de 2016

The staff made everything easier. They were pleasant and worked together as a team. Whwnever i asked a question, it was answered with a good positive attitude.

mike

16 de abr. de 2016

Both internet and salesman were very polite!Both Gina and Mario treated like family.I would and will buy from JOYCE HONDA again!Very pleased.

Bill and Laura

16 de abr. de 2016

This was our 2nd vehicle with Joyce Honda, and our experience was so good we know we will be back again, and again. First class service from start to finish. We had the great fortune to work with Larry Swanson, and Thomas Duffy. Both top notch professionals, who made the the entire process easy and a pleasure. We have found our car dealer, and would recommend them to anyone.

Lori

14 de abr. de 2016

This is the place my family goes to get cars, but for good reason. Jack Stewart, exceptional service and great prices are just the beginning of an excellent experience.

Kathy

12 de abr. de 2016

I was very happy with the salesperson Naiin,we didn't think we would buy a car so quickly but he made it so easy.Everyone else was very professional and friendly.

Jose Gonzalez

6 de abr. de 2016

Bernardo Amster was great. He helped me and my family purchase three vehicles and Tim and Hector was awesome as well! I felt very comfortable at Joyce Honda.

SherylD

3 de abr. de 2016

Mario Dilorio made this experience very easy as he is the best car salesman I ever had! Extremely professional - not pushy and aggressive at all!

42yanks

1 de abr. de 2016

Cory is knowledgeable,pleasant to deal with,and persicise. I've been in the automotive industry for 20+ years it is refreshing to meet and deal with such a fine professional salesperson. Joyce Honda should be proud to have such a fine salesperson as Cory!

Alice

31 de mar. de 2016

Joseph San Roman is the best auto sales representative that we have ever had the pleasure of dealing with. His experience, knowledge and professionalism is top notch. We also appreciate that fact that he didn't pressure us into the purchase. Alice and Don Thomson

Edcsuka

29 de mar. de 2016

This was the fifth car I have purchased from Joyce. I have recommended so many others which include one friend, two cars purchased by my brother, and one by my sister. They really worked to make the deal possible.

KrystalandKevin

28 de mar. de 2016

I generally HATE car shopping because of the drama and slick talking. Stephen was anything but drama! He made the whole experience a breeze. Asked us exactly what we wanted and then got us an excellent price without hassle or sitting around for hours. He was also knowledgeable and helped us pick the vehicle that would be best for our family - like which trunk would fit our stroller! He was wonderful! Dennis also was excellent and got our paperwork signed quickly and easily and didn't give us the really pushy annoying sell on the services. I really appreciated that since we were there with our 1 year old. It was great he got us in and out! This is now our second positive experience at Joyce Honda as we previously purchased a pre-owned Honda. We will continue to come back.

Nena721

28 de mar. de 2016

This is my second go around with Joyce Honda and Alwyn Douglas and Craig Ferguson were my salesman. A few bumps in the road both times but they were able to come through. I would return.

Amy Manoff

28 de mar. de 2016

We have leased 3 Pilots and purchased one Accord and we have always had a great experience. We have had the same experience in the Service Department. We will continue to return to this dealership. Mr. Duffy was fabulous, very friendly and knowledgeable. I would definitely recommend this dealership, salesperson and service department!

BobRandolph

28 de mar. de 2016

We have bought at least 6 vehicles from Joyce Honda over the past 10 years. Jack Stewart is a good salesperson to work with if you are looking for a new car. Ernest in Service is outstanding. Rudy made the pricing numbers work for us.

octobergame

28 de mar. de 2016

Mr. Duffy Is one of the best. Makes the process very easy through all steps. Knows his product through and through. Mr. Duffy is one of the best.

Jayasri12

28 de mar. de 2016

Its our 3rd car from joyce and it went well.jack is awesome and made it smooth.Rudy did his part in making the deal.ThanksJayasriKrishna

Scott Whitman

26 de mar. de 2016

I have purchased my last 4 cars from Joyce Honda and Jack Stewart has been my go to sales person. My overall experience has been a positive one!

Turker

24 de mar. de 2016

I bought a 2014 Honda Civic EX in this dealership. Bill Lally is a great sales person.He got me an extra Bluetooth key, since car had only one from the previous owner. He order me the wheel lock key which was lost also. He scheduled a recall maintenance while I went there to pick up the Bluetooth key. Everything was very convenient. Thanks Bill for the great help.

Mikeshaker

23 de mar. de 2016

Went in to the dealership needing a nice used car to replace my 11 year old pickup. By the time I left the lot with a car I am very happy with, the total experience was one of the most relaxed times I have ever had buying a car. Staff was polite and knowledgeable and none of the pushy routine most dealerships use. Got the deal and the car I wanted and would recommend them to anyone in the market for a car. Thanks Charmaine and Andre for your help.

C Class Driver

21 de mar. de 2016

Bernardo was great, the whole team did a great job to get me financed and help me obtain the car I wanted. My 2013 Mercedes C Class makes me smile every time I drive it.

TaRa

20 de mar. de 2016

This is my second lease with this dealer and I would go back again. No games which is why I like going there. My salesman, Mario, was great!Dennis Kish was also great! Again no games. They are very friendly.I have also used their service department. Again no problems!

marysia

18 de mar. de 2016

I have been acquainted with the dealership for 13 years, having purchased my Accord in 2003 from Joyce-Car purchasing for me has always been a very anxiety producing experience-I must say,Cory Wiesel is top-notch in the area of navigating a buyer thru the process as is Hector in the finance end-Cory found me a Nissan,EXACTLY what I wanted, saved me the hassle of going to a Nissan dealership, dealing with a new place that was unfamiliar to me- When he inserviced me and my husband on the workings of the car- he got down to the basics(we are old people) -he left no stone unturned-he had a great deal of patience and I never felt any question was too silly to ask- I left with a beautiful car,feeling extremely confident-I have confidence in the Joyce dealership ,their service dept. and just the overall professionalism demonstrated there-thank you very much-Mary and John Caddigan

Castle

13 de mar. de 2016

Easy location, great prices, quick service. we have bought 4 new cars at JOYCE over the past 20 years with no problems ever. service is easy and fast. we will be going there for years to come....

marlin ardon

11 de mar. de 2016

Well I'm giving them a good rate there such a great people, excellent service, Very Attentive I'll recommended to anyone, they do a great job

theSauceror

11 de mar. de 2016

Mario was a pleasure to work with and he was able to answer all of my questions. He was enjoyable to talk to and knew everything I needed to know about the 2016 Honda Civic. He didn't try and pressure me into getting anything I didn't need and gave me some great advice on financing. I would definitely recommend working with him and would even go back to this dealer over the dealer closer to my house because of him.

Koushik987

2 de mar. de 2016

Generally they have been good but I had to follow up for the delivery could have been more proactive to provide updates. Some of the insurance related information I had to follow up

jennabess15

1 de mar. de 2016

I started out driving a 2002 civic when I turned 17 from joyce. It took very good care of me for 7 years and is still going. But it was time to move on and I got a 2016 honda Hrv which I know will be as good to me as my first honda. Both experiences at joyce was great!

jenny123

29 de feb. de 2016

Salesman Joe San Roman was friendly and up front with facts and figures. I never felt any pressure from him, and, although I initially thought I would be waiting a day or so before making a decision, the negotiations went so well (in my opinion), that it made sense to me to complete the deal that night.

LJCurwell

29 de feb. de 2016

I purchased the car using my SAM's club membership. I got a great price and I did most of the work over the internet. My internet contacts were: TJ Johnson and Lauren Swingle. Great Internet Team. They were able to locate my desired color with 7 days. Steve Owusu was able to finish my new car purchase without any additional hassles.Overall, I had a great experience and I ended up using Honda Financing as well instead of my Credit Union. I was able to work a better deal using Honda Financing. I did not purchase any "extras", other than GAP insurance from the dealer...BTW: I did not meet anyone in person, until I went in to pickup my car. This was my desired way to purchase my car. I got the car I wanted, at a better price than expected and with no hassles. This was my first car purchase from Joyce Honda.

Oropezr

24 de feb. de 2016

Everybody from Larry Swanson, Dennis Kish and Tom Daffy were great. very happy to lease now a superb Civic EX-T 2016. This is a great team always providing excellent service. This is already my 3rd Honda leased with Joyce Honda, Denville, Rt 10 NJ.

Mn0770

23 de feb. de 2016

I looked for a used honda with low mileage at a fair price without open recalls for a couple of months. We finally found it at Joyce Honda. I don't feel like I was ripped off or pressured into buying this car. It runs great. I'm very happy with thus purchase.

Stephanie E

22 de feb. de 2016

The sale of a used Honda Civic on 12/31/15 went fine. We immediately noticed after we brought the car home that two mirrors were completely broken and a front grill entirely missing. I called the salesperson who told me when I was to come in for my plates that they would try to get the car in for service to fix. When I picked up the plates I realized that not only had the salesperson quit but from speaking to the Service Dept the parts had to be authorized by the Used Car Manager Tim Hall.I actually met that morning with Tim Hall. He came out to see the car and asked me to send him an e-mail with the VIN # and the three things to be fixed. I did that and about a week later I sent a follow-up e-mail, We finally connected and the car will be fixed. Thank you Tim!

Bob Canace

21 de feb. de 2016

OK, when I look for a used car I get obsessive. In my current search I looked at used Subaru's, Honda's, Toyota's, even a Lexus Hybrid! In doing so I must have stopped into a dozen dealerships and dealt with many more through e-mail. Of those only three were reasonably human about the process, with Joyce Honda being the place I bought a 2010 Honda Accord Crosstour. The person i dealt with ("I'm not a salesman, the car sells itself, I'm here to help out"), Bernardo Amster, is a veteran car dealer who understands a buyer's reticence and skepticism of the car buying process. The car was owned by the General Manager, who Bernardo introduced me to. Larry took about 20 minutes to go over the car's history in great detail with me, answering all of my questions, reassuring me about the car's quality and its service history. There was no fast shufftle, no "let me bring in my manager" attempt to "close the deal," just making sure I was completely informed in my decision. In the end we agreed upon a much lower price than on the sticker and I came down a bit on my trade, but I went away feeling as if we both got what we wanted. I was given a complimentary service and made to feel as if the dealership will be supportive as I continue to own the vehicle. The Finance Manager, Hector, was a relaxed as anyone I've ever dealt with. Great sense of humor, no sales pitch on the warranty, but very helpful in getting me to understand the long-term value of it.. This is the second Honda I've bought from Joyce. I would not hesitate to go back and replace my wife's Accord there.

Sunil Gupta

19 de feb. de 2016

I shopped around so I went to four different dealerships. I was buying a 2016 Honda Accord very soon after it came out in 2015. I ended up knowing more about the car than the salespeople themselves at three of the four dealerships. Manny Paez at Joyce Honda was the exception. He was knowledgeable, professional, and worked hard for me. He and Dennis Kish even secured a good interest rate for me ahead of time, which is part of why I picked their dealership even though three others were closer to my house.

Missyg282

17 de feb. de 2016

I recently went to Joyce Honda in Denville, NJ to begin looking at pre-owned honda civics. As i got onto the lot a saleman can out. At first everything was alright but as I was getting ready go he insisted i gave him my information. Now I totally get they their job is to sell cars but I was just beginning to look and didn't want the typical 100 emails and calls you get once they have your information. I told the salesman i wasn't interested in receiving information yet and didn't want to give my information out. He then went and got his Manager who was even more pushy and honestly rude. The manager more or less was telling me I was stupid for not giving my information because he wouldn't be able to contact me when new cars came on the lot. I told him that was the point and i didn't want them contacting me. He continues to push for my information to a point I felt VERY uncomfortable and uneasy. My boyfriend had to literally tell the manager to back off and we just got into the truck and left. I WOULD NOT recommend this dealership to any of my friends. Also after my experience I told my friend who had recently been looking at leasing a new car and she had the same experience. Needless to say she is now driving a Ford. LOL However, if u are looking for a Honda I ended up going to Madison Honda and had an AMAZING experience. I now own a 2013 certified pre-owned Honda Civic! the Salesman I worked with was Great his name is Kamal!

BlairBravo

16 de feb. de 2016

I don't like shopping, and especially don't like having to shop for a car. I mentioned this to Charmaine and told her I didn't want to be there all day. Charmaine and the rest of the staff, Hector and others made the process of shopping for a car very easy and actually enjoyable!! There was no pressure and they respected my time constraints. Preview shopping online at the easy to navigate Joyce Honda website and talking with Charmaine on the phone before I got to the dealership helped me to narrow my decision. When I arrived for my appointment, Charmaine was all ready with cars for me to look over and test drive. She was available for any questions I had and was helpful even after the purchase to set up the Bluetooth as well as demonstrate how some of the systems worked. Thank you, Charmaine!

Ragena20

15 de feb. de 2016

This is my first Honda but I'm sure it won't be my last. Jack and the rest of the team made me feel like my business mattered. They were friendly and very concerned with my satisfaction. By far the best experience I have had buying anything as a consumer. Keep up the great work! I'm proud to be a part of the Joyce Honda family!

Rob and Penny - Morris Plains

15 de feb. de 2016

My wife and I have purchased 6 cars from Jack since 2006. He's always a pleasure to work with. He is super knowledgable about Honda products, but also remembers our own individual preferences in cars which makes buying from him a very personalized experience. I sure hope that Honda keeps up their great selection and quality because I don't know if I could ever buy from someone else!

hondayes

13 de feb. de 2016

We felt like we were treated well without hassles. Mario was a pleasure to work with, pleasant and attentive with no feelings of being taken advantage of.

DaveL

10 de feb. de 2016

I knew what I was looking for and the salesman, Don Donnelley, was attentive, responsive, and helpful. Can't ask for more in my opinion. I highly recommend seeing Don if you are looking for a used vehicle.

mneglio

7 de feb. de 2016

I presented to Joyce Honda on February 3rd to trade in my 2014 Honda Accord for a 2016 Honda Accord. I was greeted very courteously by Giancarlo and then taken to Larry Swanson's office to discuss the deal. As usual, Larry was very professional and courteous and made an excellent win win deal for both parties. After Larry's presentation of the deal, I purchased the new 2016 Honda Accord without hesitation. It is truly a pleasure to work with Larry each time I visit Joyce Honda. After my business transaction with Larry, I was sent to Giancarlo's office to complete the paperwork. Giancarlo was very helpful and we completed the paperwork without any issues. He assured me that the car would be ready at noon on February 5th. When I arrived at Joyce Honda on February 5th, the car was indeed ready at noon as promised.I must say the entire experience of purchasing a new car at Joyce Honda is nothing less than exemplary. Thank you all for make this a fun experience. I will definitely return to Joyce Honda for another vehicle in the future and I will continue to use the service department for my new cars.

pat greuter

4 de feb. de 2016

Mario did an excellent job in getting me the best possible deal for my new 2016 Accord. He seemed very knowledgeable and accommodating. I felt very satisfied with my overall experience.

Craig

2 de feb. de 2016

Bill Lally is very Honda knowledgeable and always kept us informed of the status of our vehicle his customer services skilsl resonate and provides a comfortable atmosphere to shop and discuss finances. I highly recommend Joyce Honda overall for their great service. Craig Zawislak

Very Happy Customer

2 de feb. de 2016

I bought a used vehicle, 3 years ago, from Bill Lally at Joyce Honda and absolutely loved the experience. When I decided to trade it in on a larger vehicle, I wanted to see Bill first. And I was NOT disappointed. Not only did he remember me from 3 years ago, he knew exactly what I wanted. In a matter of 30 minutes, we test drove the car he suggested for me and we were writing up the deal. Then Hector took over to do the paperwork. He was so personable and friendly, it was like I was sitting across from an old friend.I would HIGHLY recommend Bill Lally and Joyce Honda for your car buying experience!

Dursojoey

2 de feb. de 2016

Let's face it. Should you choose to accept it, buying a used car can be one of the worst 1st world experiences you will ever have. The things you should always be looking for outside of a quality vehicle is a fair price, straight forward contracts, and a hassle free buying experience. You will get all those things at Joyce Honda. The whole Joyce Honda staff took very good care of my husband and I. We saw the car we wanted online and called ahead to inquire as to whether or not the finance team would accept the proposed price we could afford. Our salesman Corey said he would talk to his manger and call me back. Within 15 minutes I got a call back and he said they could get close. Once we got there, Corey had everything set up for us and we proceeded through a speedy and no shenanigans sales process. No back and forth, no gimmicks. What we could do vs what they would do and they came in slightly under our asking bid.Bottom line is we happily bought the car we wanted at a very fair price. The value and straight forward customer care we received shows why Joyce Honda should be an industry leader. TJ, Andre, and especially Corey were absolutely all pleasures to work with. So when you are ready for your next vehicle, be sure to give Joyce Honda a shot to earn your business. You will NOT be disappointed.

fasaga

1 de feb. de 2016

My husband and I are very very happy for our new CR V in additional the excellent salesman Manny P. and Jair Finance God Bless

Jknaus

1 de feb. de 2016

I ordered an HR-V with a difficult to find manual transmission. Mario DiIorio was wonderful to work with. He diligently searched for my SUV, was totally professional, and was a joy to work with!The car has met all my expectations.

TheInfamousSI

30 de ene. de 2016

I went in to Joyce Honda wanting to purchase a 2012 Honda Civic SI that I saw on auto trader. The minute that I walked in to the used car center Bill Lally greeted me with a smile. The vehicle I was looking for had been sold earlier in the week, but he was able to find me one in a different color with less miles that was absolutely amazing. He was very knowledgeable with the features of the car, and he got me the price that I was looking to spend for the car. It was a quick and easy process and Bill was extremely accommodating. Even the finance department was great. Everyone I dealt with was extremely knowledgeable, helpful, and wanted to get me in the car that I wanted that day. I am so glad that I chose Joyce Honda to be the first dealership I went to, and I am glad that Bill Lally was the one who greeted me and helped me out through the process. I will definitely be recommending Bill and the whole Joyce Honda team to everyone I know in the market for buying a new or pre-owned vehicle. THANK YOU!

Civic1

26 de ene. de 2016

My experience at Joyce Honda on Route 10 West in Denville, NJ was quick and easy. Their customer service was able to get me in and out with what I was looking for at the price I was wanting to spend.

javitabile

22 de ene. de 2016

This is my third Honda lease through Mario and Joyce Honda. I've always had an excellent experience working with Mario and the team at Joyce. Mario has always been professional, courteous and honest. It's a relaxed atmosphere with no pressure or games. I would highly recommend stopping by Joyce Honda and speaking to Mario if you're interested in a new Honda.

tondazi

20 de ene. de 2016

My experience with the Service Department of Joyce Honda of Route 10 could not have gone any smoother. And this was all due to the professionalism and courtesy of Diana Alvarado. She is awesome! I had a persistent check engine light that signified a major engine rebuild but as bleak as it looked, Diana took charge of the case and kept me totally abreast of what was needed, what my options were, and promised that she would take care of contacting the extended warranty people for me explaining the scenario. The service team worked diligently on my car and actually also called Honda Engineering to get their input, illustrating the complexity of the situation. And this all was done under the guidance and project lead of Diana. Diana is the epitome of a service professional who truly cares about her customers. She is a blue chip employee and should be lauded for her excellent service and professionalism. Joyce Honda is now my Auto dealer of choice and it is all due to Diana Alvarado. All auto centers could use an employee like her. Thank you Tony H.

MJ

16 de ene. de 2016

The online sales person T.J. was so nice and had great communication while researching my new car online. She was friendly and made me feel welcome upon my arrival to buy my new Honda Civic. The dealer show room itself had a bit lacking though. There is no customer waiting area except to sit at a desk in two chairs. There are no complimentary beverages such as a water cooler or tea/coffee for people coming to spend their money on a new car. I have seen this at many other dealerships and when you are there for 3 hours it would be nice not to have to buy water from the vending machine. I had my price upon my arrival so I figured it wouldn't take very long to get out of the dealership. I was wrong. I had to wait an hour even though I was done with everything else just to meet with the finance person. They only had one finance person. They used to have two but a I was told one guy quit. It was really frustrating since everything else was completed and I was just sitting there trapped and waiting. I final got my car cleaned and ready to go after 3 hours. It was raining and I mistakenly assumed they would clean all the dirt/mud that was on the interior floors before putting down the new dealer mats. Again, I was wrong I looked under the mats ( THE CLEANING CREW EVEN SAID THAT HARDLY ANYONE EVER DOES THAT) and THEY had just covered it up with the mats. They didn't even bother to vacuum!! Not very professional practice! My sales guy, Steve who was very nice, took the car back to them to fix the issue. Again, I had to wait longer.When I finally met with the finance guy I asked about the "Honda" Extended warranty. He said that they didn't sell it and sold me the Joyce Honda warranty. When I got home I found out that indeed they did sell the Honda warranty which is called Honda care. I felt misled. I called the general manager and they did rectify it for me. They said it was a misunderstanding. They apologized. They Internet sales person TJ and my sales guy Steve were very nice and when I came in to get my plates they treated me like family.This dealership would be better if they did some upgrades to the atmosphere in the dealership, got another finance person and had some beverages (maybe even snacks) for their customers that wait for so long to buy a car from them!

Chouse26

16 de ene. de 2016

This was the easiest, stress free car buy experience of my life. I went to Joyce Honda with absolutely no intention of buying from them because there are 3 Honda dealers in much closer proximity to my house. I stopped in one day during my lunch break to look at new Pilot and get familiar with the vehicle. I was right up front with my sales associate, Farah and told him "I'm just here to look". He asked for me to give them a shot and was confident he could get me in a car with the best price around. Now we all know how Honda works when a new model year car comes out. Dealers will tell you that they have a backlog of customers and not enough cars to satisfy the demand. This may be the case, but as I consumer, It frustrates the xxxx out of me. Joyce Honda had a few Pilots on the lot, but never once gave me the "supply & demand", high pressure sales pitch. Farah went to Rudy (the manager) and came back with a very, very competitive price. When they threw in over $1,000 worth of really nice Honda OEM accessories to sweeten the deal, it was impossible for me to pass it up. I signed a deal later that day.Step 2 is usually a high pressure sales pitch to sign you up for a service contract and rip you off with a high interest rate on a new car loan. Not at Joyce Honda - they explain the different plans to you, give you a competitive price and ask you if your interested or not. Simple. They worked with several banks to get me an interest rate that I couldn't find lower anywhere (including the credit union from the large pharmaceutical company that I work for).I highly recommend this dealership for the competitve pricing, professional staff and overall buying experience. They are a family-owned dealership and have all the qualities that go along with that, yet provide that "highway dealership" pricing that we've all grown so fond of. So you get the best of both worlds. Bottom line - don't buy anything without talking to Joyce Honda.

Joey C

14 de ene. de 2016

Having a second child and all the gear that comes with it, we decided to purchase a mini van. I did my research comparing Honda amongst the other brands and found a price for each that model that I would support. I then reached out to the internet support teams at a number of dealerships. TJ was very responsive and transparent with the pricing. When I arrived at the dealership, Tom Duffy handled the sales process and everything was very straightforward. I was in and out within an hour! I would certainly work with these two again for a future purchase!

FGattorno

13 de ene. de 2016

A friend and colleague recommended me Joyce Honda in 2010; we went and there I met Mr. Larry Swanson; He is an excellent executive, manager and I must now say my friend. The courtesy of person as him is reflected in each of the vendors and staff at Joyce Honda, not to mention the quality of service. This is our third CRV with Joyce Honda, we are very happy with the car. We keep going back always because it is simply: excellency is the word at Joyce Honda, I have no doubt and no hesitation in recommending Joyce Honda as the best Honda dealer.

Suziq32

11 de ene. de 2016

This was the easiest car leasing experience ever! I told Jay what I need and he delivered. He did not try to sell me what I could not afford. Great to work with!

Accordguy

11 de ene. de 2016

They listened to my preferences before trying to make a sale. They also made the purchasing process as efficient as possible without wasting any of my time.

Arrgmito

8 de ene. de 2016

Went in early in Christmas Eve and dealt with Mario at Joyce Honda! He was very professional, excellent customer service and everyone at the dealership contributed to an awesome experience. You have a customer for life! Thank you for everything. Cesar

mike12345

8 de ene. de 2016

He helped my choose a car that met my needs, without pressuring me into buying something I didn't want. He was friendly and professional and did just what he said he would do.

Ivanb123

8 de ene. de 2016

I went into Joyce Honda with some money in hopes to find a great car and got a unbelievable car buying experience. I was met in the lot by sales consultant Corey Underhill and he was a pleasure. His patience and understanding in my spending limit almost made me reach out of my budget but he saw my price range and did not pressure me at all and we were able to find a 2012 honda civic with 55k miles for 10500 which was perfect! With the recommendation of hector rios I took it for a test drive and fell in love. The rest was history. Hector was the financial specialist and explained the process and what exactly I needed and even with my countless questions he never lost his cool and accommodated all of my needs and was clear and concise. Overall would encourage anyone looking to but a car to go visit Corey ad hector at Joyce Honda on route ten in nj!

CJBrozuski

4 de ene. de 2016

I purchased a 2011 Honda Odyssey From Grecco Used Cars on Route 46.The Sales Rep George was fantastic. He met my budget and I was able to drive away with the Honda Odyssey. There was no pressure and the experience was plessent. Thank You

IzaK

2 de ene. de 2016

This was our second purchase from this place. You feel like everybody is trying to help you instead of pushing you. Very professional, very knowledgeable and polite. You don't feel rushed, everything is explained to you several times. You are asked about your preferences instead of being told like in so many other places. Our family is now Honda team and we will be back. Thank you Joyce Honda for superb experience. Not to forget our new friend Bernardo Amster that was just so much help throughout the whole process. From moment we opened the door to the time we left the lot he was there with help and friendly advice. Thank you Bernardo.

Cary007

2 de ene. de 2016

I had a pleasant experience buying my CRV. There was not any sales pressure and my salesperson Mario was understanding to my needs for a reliable car. Craig Fergeson, the sales manager, was helpful as well. I recommended Joyce to my sister and she bought a new car 2 weeks later with the same salesman Mario.

GeorgeMuha

2 de ene. de 2016

I buy all my cars from Joyce because they always make me feel I'm getting a great deal, they are so professional and nice and they provide such great service. I hate the whole car buying experience but I love buying them from Jack Stewart especially. Rudy is also great! I've also recommended my mother who bought two cars from them as well. They treat her great and always give her a fair deal.

Stephanie E

1 de ene. de 2016

Our old Chevrolet with over 170000 miles needed an expensive repair so we decided to bite the bullet and speed up the purchase of another used car for our son. I had called Joyce Honda Used Sales about a 2011 Honda Civic and they said come down. It originally had a SOLD sign it it but on further investigation the deal had fallen through. Good for us! Don took us for a test drive, answered our questions, and as we had no financing issues, came back to put down a deposit. The internet price that was quoted was the price honored, i.e. no hidden charges (as some other dealers try to hide in fine print). The transaction was flawless and fast.

joseph123

31 de dic. de 2015

I would like to thank T Y, Mario, and Craig for their expertise and kindness in leasing my new car. Their professional honesty and caring about their customers is why they are the best!! I will be leasing all my future cars from them! Blessings to u all! Joe A

Victoria

30 de dic. de 2015

Professional, Friendly, and Quick . My husband and I stopped in to get new windshield wipers on his 2007 Honda, which we did. We then thought while we were at Honda, we would take a look at some newer hatchbacks and we ended up driving away with a 2013 Honda CV-R. Thanks to salesman Bernardo Amster's listening to what we had in mind, i.e., easier for Senior's to be seated, and other conveniences. The paperwork went smoothly. Because of my husband's good experience with his 2007 Honda Fit and the excellent service he received over the years, we decided to upgrade to another Honda. We have mostly leaned towards Toyota, but this time it's Honda.

Mgranade

28 de dic. de 2015

This was my first car purchase and Joyce made it very easy for me. I was on the fence between 2 cars and Corey had no problem going outside with me to take 2nd and 3rd looks at the vehicles.

rashtri

27 de dic. de 2015

Sr. Sales consultant Jay Joza excellent salesman - listens to your requirement and works with that. Professional and friendly salesman.Dennis Kish is also excellent.Excellent service center.

drew51

25 de dic. de 2015

They were very helpful at Joyce Honda when I was picking out my new car. Their initial price was a little high but they were willing to negotiate down and I believe I got a good deal on my car. I'd recommend this dealership.

Pam1950

23 de dic. de 2015

My experience with the Joyce Honda Sales Department was pressure free, quick , professional, and friendly. My salesperson , Joseph San Roman , was the reason. We had done our homework online and Mr. San Roman understood who we were and what we expected. His experience and expertise closed the deal. At the end of our transaction, before I drove away in my new Pilot, I shook Mr. San Roman's hand and told him it was great working with him and that I thought he was a gentleman. How often does THAT happen at a dealership!

melissa1125

22 de dic. de 2015

Joyce honda is a very friendly place. No hassle. No pressure. My sales guy listened to everything I wanted/needed. Ask for Jay Joza, HE'S GREAT

lex39nj

17 de dic. de 2015

I was an easy customer and pretty much knew what I wanted, but the staff was very helpful in explaining the various details which I needed. The showroom is pretty nice and they seem to have their act together. I did not feel too much pressure to close the deal, but I knew what I wanted and got right to the point so I feel it was quite easy for them.I was not thrilled with the Honda Finance's assessment of the credit score, but I can't blame that on the dealership.Overall, a good experience. I have purchased an Accord there before and now I leased a CRV. My brother has also leased 2 CRV's from them.I would recommend them.

bernieo

16 de dic. de 2015

I was in the market for a high mileage lease vehicle. I settled on a Honda Accord EX 4 cyl sedan. I was trying make make the high mileage terms reasonable for monthly payments and the coordination and flexibility with the sales team and finance was awesome. We talked daily until I agreed on a program that fit. Joyce was willing to work with me on through the entire process until I was satisfied.Purchase or lease your vehicle here and you won't be disappointed with the service. Top notch, professional and thorough follow through.Ask for Jack, Andre and TJ. They will take care of you.

lloyd

15 de dic. de 2015

I just purchased a 2016 Civic which is the 3rd car I purchased from Joyce. The whole experience is just amazing. The buying process is just the beginning as their service department is topnotch. I purchased my first Civic in 2002 and drove it for 13 years with no major problems at all with the car or the service. Now i expect my 2016 to last as long. And I love the redesign. Sharif Marhoumy is a great sales person. No pressure and very smart. Highly recommend.

gebril

11 de dic. de 2015

Excellent experience of leasing new 2015 Honda Civic. Got a great price and terrific service. Everything was made easy. Sharif helped me to go through the paper work with no time, and showed me how to set all car options. excellent work

susan

11 de dic. de 2015

Terrific -- it has never been so pleasant to buy a new Honda!!I highly recommend that you check these guys out next time that you are in the market for a Honda.

Steve

8 de dic. de 2015

Excellent experience purchasing my new 2016 Honda Pilot. Got a great price and terrific service. Everything was made easy. It was the 2nd time we have purchased a Honda Pilot at Joyce Honda.

oscbenitez

8 de dic. de 2015

The overall experience was great. It was very scary getting my first car, but Rudy and Jair made me feel confident in my decision. You won't be disappointed.

VeggieQueen

7 de dic. de 2015

Here is a copy of a letter I wrote to the Vice President regarding my experience at Joyce Honda. I think the letter says it all!I have been a customer of Joyce Honda for over twenty five years. Just yesterday I picked up the fifth vehicle I have purchased from your dealership- a brand new HRV. My new SUV is wonderful and like all the other Honda vehicles I have purchased in the past, I love it. My experience with your sales staff was amazing and I wanted to take this opportunity tell you about the outstanding service I received from Craig and Mario. I knew exactly what I wanted when I walked into the dealership that first day, an HRV EX with a manual transmission. Unfortunately, this configuration is virtually impossible to locate in the northeast. After many phone calls to various dealers throughout the US, they were able to locate a dealer in Florida who was willing to trade a vehicle in order to get the one I wanted to me in NJ. Not only that, they were able to get the exact color I requested as well. In addition, I was able to trade in my old vehicle that was not in the greatest shape. Both Mario and Craig went above and beyond the call of duty to satisfy my needs. Craig even called me on his day off to tie up some loose ends so that I could take delivery of the vehicle sooner than we had anticipated. Its this level of service that keeps me coming back to your dealership.Speaking of service, all of my vehicles are serviced at the dealership as well. Erik Matos has been my service advisor for the past several years. Erik deserves lots of cudos also. He too provides outstanding customer service and deserves recognition as well. One time I stopped by the service department without an appointment because one of my headlights was broken. Erik was able to get the new headlight for me and installed it for me in a matter of minutes. On another occasion, I stopped by thinking there was something wrong with my winshield wipers because I couldnt get the wiper fluid to work. It turns out I was out of fluid so Erik not only filled the car with fluid, he taught me how to do it myself. Most recently, my son thought there was something wrong with the brakes in his vehicle. I happened to be dropping off one of our other cars for maintenance and was talking to Erik about the situation. Since my son was driving me home, he happened to be there with the car in question. Not only did Erik go outside to talk to my son about the problem, he actually test drove the car right then and there to see if he could determine what the issue was. I was doubly impressed by this because it was a Saturday afternoon at about 5 pm and time for Erik to go home. The fact that he made the effort to meet the needs of a customer instead of telling us to come back some other time was what sets him apart from others I have dealt with in the past (of course, not at Honda)! Erik is a pleasure to deal with and I greatly appreciate everything he has done for us and all of the vehicles we have serviced at Joyce Honda.You run a top notch organization and I will continue to recommend your dealership to all of my friends and family members. It is a pleasure dealing with everyone at Joyce Honda and I look forward to a relationship with your company well into the future.

Rodriguez family

3 de dic. de 2015

My wife and I went to purchase a Honda Vehicle for our family. Regardless of our economy situation and not knowing the outcome, we went to Joyce Honda to seek possibilities. Bernardo Amster was very helpful and kind and made the process very easy. Manager Tim, Bernardo (sales person) Andre Mutone (finance manager) were very effective and made the purchase possible. Thank you very much God bless you all. We now own a pre-owned certified Joyce Honda CRV. Buying a car at Joyce Honda was the best experience. I totally recommend to my family and friend.

BFM0126

2 de dic. de 2015

Prior to getting our Honda Pilot, we visited Joyce Honda a couple of time during late summer but did not get the deal that we wanted. Just the other day (Nov 30), we visited Joyce Honda again and met with Sharif Marhouny.. In less than half an hour, he presented a deal that was more to our liking. It may have been the timing, but we appreciate the deal that we got. Sharif was also more accomodating than other sales folks that we met during this year. We will definitely recommend him to our friends who will be looking for a new car. We've always liked Honda and this the 5th car that we got from Joyce Honda.

SC

2 de dic. de 2015

We bought a new Honda CRV from this place last week. Very good customer service, Jay was very good in helping us select the right car and with all the queries we had about this.

motown mom

1 de dic. de 2015

I have purchased three vehicles from Joyce Honda over the last 10 years,and have always been provided excellent customer service from managers, and salesman. The latest purchase was for my daughter- and I can honestly say-"once again we are very satisfied with everyone who was involved with making this happen! Bernardo Amster is very kind and did everything he could to make this go as smooth as possible. Purchase #4, and my daughter loves her car! Thanks again Honda!

mbuccola

30 de nov. de 2015

This is the 2nd new Accord I have bought from Joyce Honda. I have been a customer since 1993. I drove 100 miles each way just to buy from them. They have done all the service too. The buying experience was pleasant and not high pressured. Staff are friendly and courteous. I was pleased with my trade-in and new car price. Cons: Communications is poor. Trouble reaching the sales person, calls not returned, resorted to his cell phone but voice mailbox was full. When asked for his voice mailbox I was transferred to the wrong mailbox after waiting over 6 minutes on hold. Resorted to his email and it got rejected - user does not exist! Called the Sales Manager, left a voicemail message, he never returned the call either.I faxed my financial application and after waiting 4 hours for his confirmation, he said he never got it.Private information floating around in a public place - unacceptable.All in all, considering the poor customer communications, Joyce Honda is still one of the better dealers around.

MrsBayleyC

28 de nov. de 2015

My husband and I have bought two certified pre-owned Honda vehicles from Joyce Honda in the last six months. We were very happy with the trade-in prices we were given for our old cars. Both times we worked with Bernardo. He was very helpful in finding the perfect vehicles to meet our needs. We didn't feel pressured to make a purchase. Overall, the experience was a positive one so I highly recommend Joyce Honda.

Carguy

28 de nov. de 2015

Very gratifying, excellent experience and extremely satisfied. I can't say enough positive things about Jack Steward. Excellent salesperson, very knowledgeable, answered all our questions and addressed all our concerns. Honda Motors, and specifically Joyce Honda, should be very proud to have such a professional working for them.

RedVelvet

23 de nov. de 2015

This was my third purchase at Joyce Honda. I got a fair price on my trade and very good deal on a new Pilot. The salesman was very nice. The sales and finance managers were professional. I was treated respectfully as a woman shopping on my own, and no one told me to "come back with your husband." The process was very simple and very quick, even the financing.

CS123

23 de nov. de 2015

I highly recommend this dealer to anyone buying a Honda. They were easy to work with, making me feel like I got a good deal. The financing part was quick and easy. I felt no pressure from anyone.

willjunior1986

21 de nov. de 2015

I have had a very good experience with the staff there, specially with one of the employees in the sales dept. named (Sharif), he was very welcoming,he gave me a very recapped but detailed idea about my deal, he was attentive to all the questions, very respectful and he got me to the bottom of what i wanted, in comparison to other dealerships ( and i mean Hyundai in Paramus ) ,the staff in Joyce Honda was on a very high level of service, i would definitely recommend any body who wants Honda to go to that Branch.

ajn

21 de nov. de 2015

I"ve bought my last two cars at this dealership - most recently a Prius V wagon. Excellent and professional experience both times. They had their limits and I had mine but the negotiation was carried out in a friendly, stress-free manner. They were flexible enough to get down to a price I could live with and didn't try to pressure me into taking a lot of extra I wasn't interested in. (Offers were made but when I politely declined, they politely moved on.) They gave me a fair price on my trade-in as well. All in all, very good experience. I would definitely go back.

PilotCustomer

20 de nov. de 2015

Fast, friendly experience. Farah was straightforward and professional and made sure that all of our questions were answered . This was the second new vehicle that we purchased from this dealership and this will be our first stop when we are in the market again.

Doug D

20 de nov. de 2015

The entire experience was truly a pleasure from the initial phone call to the delivery of the car! TJ Johnson got it all started and Mario Di Iorio worked with me without any pressure to make the deal easy and stress free. Mario even took the time to take me through all the great features of my new Pilot Touring at delivery which by the way was the very next day. Dennis Kish was also a pleasure to work out the finances, again no pressure. I will definitely go back there for our next Honda and recommend them to all.

Accord Fan

17 de nov. de 2015

T.J. Johnson, my sales associate, was the absolute greatest throughout the whole process. She went to great lengths to get me exactly the model and color I wanted. The dealer experience was fast and smooth, thanks to all the team members who participated to expedite my purchase. They worked hard with me to arrive at a price and financing that fit my needs. Mario was especially kind and thorough to walk me through all the functions of my new Honda Accord EX-L V6. I've had the car only half a day and I already love this magnificent vehicle. Thank you, TJ and Joyce Honda for a very rewarding experience. I wouldn't dream of purchasing a Honda anywhere else.

Markag33

17 de nov. de 2015

The staging process of lining up is excellent. You're greeted with a smile. There is a reasonable wait time. You are escorted to the wait area. Service discount coupons are appreated. Service representatives are upbeat andProfessional.I was there Monday, November, 16.

hondaowner

14 de nov. de 2015

at the end of August, I went here wanting to trade in my car. They had trouble finding the one I really wanted, so my salesman told me he ordered me one from the factory in Mexico! But after several weeks of not hearing any updates, I stop by to see my salesman. He tells me about 5 more days, and my car would arrive. This guy was fired because of the lies he told his customers, including me. But this dealership, not just one person, leads people and, more importantly, doesn't return phone calls. It's almost as if they don't want your money! Had troubles with them after buying my first car there in 2011, and swore I would never go back. But they're only 10 minutes from home, so I gave them another shot. Big mistake! I ended up working with Honda of Freehold! (Over 1 1/2 hours from home!) Avoid Joyce Honda at all costs!

Mav123

13 de nov. de 2015

I went to Joyce Honda to check out a used Honda Odyssey. I have bought many cars in my lifetime and was ready for the traditional slimy Salesman and the price run around. I was however pleasantly surprised by my salesman Corey, who listened to my needs, got me way more for my trade than it was worth, but most importantly was easy going 0 pressure and great to deal with. The finance guy was also no pressure, didn't try to sell me warranties or tack on this or that. This dealership deserves your attention.

lliccardi

12 de nov. de 2015

We needed a car for my college age son whose 2000 Civic finally gave out. We decided to take advantage of the lease specials being advertised by Honda. I've done business with Joyce Honda many years ago and recalled that it was a positive experience so we went back there. I was not disappointed. From the moment that Sharif greeted us at the door at 3:30 till we picked the car up later that evening at 7:30 the entire transaction was completely hassle free. There was no over-selling, no hidden costs, no surprises - just what you see is what you get. Why it can't always be like this is beyond me - great job Sharif! Great job Joyce Honda!! Thank you!!

jcd-15000miles

12 de nov. de 2015

Today was the first time that I had put on my big girl pants and ventured out sans husband to lease a car. Jay was patient, helpful and respectful. A professional who got me what I wanted in a quick and efficient manner. He has cured me of my car dealership phobia. See you in three years! P.S. Shout out to TJ Johnson for her follow up attention.

sarreaza

10 de nov. de 2015

Got the best deal after looking in several places. Very clear in all the options, honest, patient and caring. Their manager totally accessible all the time. No pushing sale at all. Very respectful. They went for the win-win deal, meaning we both were satisfied with the deal done.

Jwatkinson101

10 de nov. de 2015

Could not have been happier with my experience at Joyce Honda. From the moment I walked through the doors I was warmly greeted by their salesman, Sharif, whom walked me through from selection to purchase in a very professional manner. Hands down the best car buying experience I have had to date. Exemplary service start to finish. I will be a repeat customer here.

MEL

10 de nov. de 2015

personal service & did not try to sell me services I was not interested in. They were extremely friendly and helpful in explaining the features of the vehicle

Lisa

3 de nov. de 2015

Jay was our salesman,he did an excellent job in finding us the car we needed!! And kept in touch with us during the process.Larry was also a pleasure to deal with.I would recommend this dealership to everyone.Thank you again Joyce Honda!

jons9938

2 de nov. de 2015

My wife and I have purchased and leased many new cars. The experience from first contact (Internet) to dealership, to Finance was second to none. There was no pressure, which fostered an non-stressful experience. Jair was especially helpful and responseful, and we communicated many times via text and cell. I would recommend these people and this dealership to anyone.JonWayne NJ

Bonnie

2 de nov. de 2015

I recently bought a CRV at Joyce Honda. I had a very nice experience there , everyone was very friendly!I would recommend my friends to see Bernardo Amster, he found the perfect car for me and made the experience very nice! My family members will definitely go back to purchase a car again.

cilo911

2 de nov. de 2015

My wife and her family have purchased 4 previous new and used cars from Joyce Honda. The latest used purchase (2013 CR-V EXL) went so smooth and it was a great experience. We worked with Charmaine and she is just so fun to deal with. There was very little back and forth, we had a payment in mind and Charmaine and Tim (her manager) worked with us. We are repeat customers and it pays off to be faithful. We got a great deal on the used Acura TL SH-AWD and so far I am happy with the car.

Paca97

1 de nov. de 2015

Our experience with the dealer was great. The staff was really helpful and friendly. Jair answered all the questions we had, he was really nice and did a really good job finding what we wanted. We will definitely go back.

Sam

31 de oct. de 2015

Mario was excellent! He was very thorough and answered all of my questions. Highly recommend him as your salesman! I will Mario to other friends.

wasteoftime

31 de oct. de 2015

manager tim hall has no clue or idea what he is talking about a complete amateur , after going to joyce Honda for a used car that my wife and I waited over an hour for them to try and FIND the car we were there for we were told to look at another offering they had that was similar but I no wasn't certified even though manager tim hall said it was complete amateurs and how does a car dealership not able to find a car what a bait and try to switch RUN DONT WALK AWAY FROM JOYCE HONDA

Apro54321

30 de oct. de 2015

I had a great experience at Joyce Honda. We were helped by friendly employees and we were able to get a great price on a new Honda civic.

aes720

29 de oct. de 2015

Mario and Dave were knowledgeable and friendly. They work hard to make sure you get the best car and price for your personal situation. I would absolutely recommend them to anyone looking for a new car.

bigfork

26 de oct. de 2015

The total experience at Joyce Honda was professional and very pleasant. I only worked with Tom Duffy and he could not have been more helpful. It made car shopping a nice experience.

Catjack

25 de oct. de 2015

Inquired first on web about a new CRV and after doing some research online & visiting a couple other places, I felt comfortable as soon as I sat down at Joyce Honda. Got a really good price and can't be happier to be back in a Honda!

fbefano

23 de oct. de 2015

Bernardo and Tom were awesome in helping me get into my new ride - a beautiful 2013 Honda CRV. They both went above and beyond!! We have bought from Joyce Honda before this vehicle...and will again in the future!

Accord19

20 de oct. de 2015

Honda has countless awards in the market for car manufacturing with constant steps towards consumer approval and reliability, but who else is better to reinforce that statement other than Joyce Honda. That may very well sound cliche but I tell you that the staff will take care of you and you will be satisfied with the results that they bring to the table literally. Thanks guys!

fisherba

18 de oct. de 2015

I was there twice in the past 3 weeks and helped both my daughter to buy a car and I also bought one. We both got CRV 's and the Internet price we were offered was very fair. I asked to use the same salesman, Jay Joza, because he provided a no pressure pleasant experience. Same for the finance guy, Dennis Kish.

eric2015

15 de oct. de 2015

My family has been working with Mario for years to purchase and lease Hondas from Joyce Honda of Denville. He does a great job making you feel comfortable and explains all the necessary details of the transaction. Would gladly recommend him to anyone looking for a Honda. Be sure to ask for him by name!

Honda

14 de oct. de 2015

I obtained a great price on the car I wanted and the service afterwards was great too. They very flexible on working around my schedule for my picking up the car.

Panda2973

13 de oct. de 2015

Can you honestly say you have an nice experience in a car dealership? After dealing with Toyota and Mitsubishi I can finally say I had a nice experience at Joyce Honda. My last experience was a nightmare and I thought I was never going to be able to trust another dealership. I ended up with a car which original price was 15k and ended up paying 30k and no coverage at all from them and 17% APR. My credit is not the best but it sure is not the worst. I admit not reading the fine print and so on and let the "salesman" pressure me into buying the car.I showed up to Joyce looking for an SUV as the car I had was no longer comfortable/convenient for my family. NJ law on car seats has just changed as of Sept 1 2015 and I needed something where my 1 yrld was comfortable rear facing until she is at least 40lbs/2 yrs old. I walked in and asked for Bernardo (who was referred to me) and I tell you... I almost cry to see how amazing he is... Not the typical salesman who only wants to sale you car at the highest APR possible. I did not feel pressure a bit nor was he pushy or tried to screw me over.... He was kind, nice and did the best he could to give me the best deal possible. I walked out with a Honda CR-V $0 down, incredible APR and affordable monthly payments. (Plus insurance bumper to bumper and Gap Insurance) He was able to give us top dollar for my no longer convenient car. He understood exactly what my family needed. I highly recommend anyone to please check them out before you try any other place. If you are car shopping I assure you once you meet Bernardo "BJ" ( Hector and the nice guy who's name didn't get at the back of the front door, I think he is a manager) you will no longer have to waste any time anywhere else. Buying your next car does no longer have to be a nightmare... Go over there, pick up the car you want, tell Bernardo what can you afford a month and let him work his magic... I promise you will walk out with the car you had your eye on and the payment you wanted... If not lower!!!! Thank you Bernardo for your amazing service, for your patience, for the balloons for my one yr old daughter and for helping me get the car I wanted for the safety of my family. Again, make sure you check this dealer up whether you want a brand new or used car. They sure understand your needs.Sincerely, Sharon Gonzalez.

beavere one

13 de oct. de 2015

At Joyce Honda you get treated with respect and you don't get pushed into something your not comfortable with. They wer very patient with letting me decide.

hondaaud57

5 de oct. de 2015

Our family has bought 5 Hondas and today I purchased my 6th in the family. All bought through Joyce. I met with Mark who was professional and friendly. TJ and Lauren also worked with me through the internet/emails. This dealership is very friendly, professional, and answers all your questions honestly. Overall it was a very pleasant experience.

CR-V Owner

1 de oct. de 2015

Family looking to replace an older car with something more efficient and reliable. After trying several models, we decided on the 2015 Honda CR-V. After meeting with Steve Owusu, taking a test drive, walking the lot on a Sunday, and doing some research, we came in on a Friday, and met with Jon (40+ years working with Joyce). Always dread the negotiations parts of buying a vehicle, but they accepted our offer straight up, and gave us a fair price for our trade-in! Only downer, was the "pushing" of the extended warranty. We don't abuse our vehicles, and service religiously, so relying on Honda reputation for building quality vehicles! So far, at300 miles on the vehicle, and no a problem. The car is pure joy to drive!

imussa

30 de sep. de 2015

I worked with TJ Johnson over the phone and she was delightful. When I arrived, A gentleman by the name of Steve took the time to erase my concerns and help me choose the best trim level. I felt relaxed, no pressure and no con artists. Wonderful dealership.-Irfan Mussa

Alyssa210

28 de sep. de 2015

We did most of our negotiating over email with TJ and he was very quick to respond and informative! We also worked with Tom on the sale. He was really friendly and thorough during the paperwork!

Nicole

28 de sep. de 2015

Thanks so much to Jack and Rudy at Joyce Honda in Denville! I walked in on a Wednesday afternoon- just to find out my options- and ended up being so satisfied with the new line of CRVs that I quickly signed my new lease and made a plan to pick it up just two days later. I have been to other dealers in the past, but three years ago I had such a unique and successful experience at Joyce Honda- that I knew this would be my first stop in looking for my next lease- and it turns out it was the only stop necessary. Jack (Sales) and Rudy (Manager) are well versed in their field, lead with honesty and respect- and they really have their customers best interests in mind. If your are in the market for a new car- I recommend that you go directly to Joyce Honda of Denville, NJ. Thanks guys! `Nicole

MarkandLiz

28 de sep. de 2015

My son saved his money for two years and purchased a car from Thrift Auto in Mtn Lks. We decided it was the wrong car for him and went back to get a different one. Thrift was closed down by the state. We then went to Joyce Honda and traded it in for a better car for him. When we got home with the new (used) car we received a call from Joyce Honda asking us to come back. They showed us that the car we bought from Thrift was basically only worth parts. They took us to their bodywork shop and we were told it was undrivable. The car's frame was cut and unrepairable among many other problems. This team of Joyce Honda employees understanding the loss he was going to incur and worked for hours to find a vehicle for him. He is now in a safe 2013 Honda Accord! This team went above and beyond anything we expected, they are true professionals! Their compassion, integrity and true caring did not go unnoticed! ThankYou!!

bojemo

28 de sep. de 2015

I called Joyce on Friday afternoon after shopping the car I was looking to purchase. I spoke to Joe on the phone and the car was I stock. We went to the showroom around 7 PM. and took delivery at 11 AM Saturday. Right price right vehicle. Thanks Joyce and especially Joe San Roman!

JBern98244

27 de sep. de 2015

My wife & I were just starting the NEW car shopping arena. We stopped at Joyce honda because we purchased my 2003 Accord there 12 yrs. earlier. To make a LONG story short, within 1 & 1/2 hrs. we purchased a 2015 Accord EX-L demo at a great price with minimal hassle & haggling.

hatethiscompany

25 de sep. de 2015

this company showed no customer service response to questionI had an issue with a gap insurance refund and called at least 7 times and left messages they never eturned my callsThey were rude when I went in to apply for the refund and they continued their rudeness through the entire processTo date I still have not received a response, however I finally got the refund

diane shannon

24 de sep. de 2015

I can't say enough about how positive my experience was. I was treated as if I was buying a luxury car. The General Manager, Larry Swanson, assisted in my purchase and I saw him on the showroom floor assisting other potential buyers as well. He answered all of my questions and concerns never once rushing me or acting like he didn't have the time, and I'm sure, as the General Manager, he had plenty of other things to do. He was particularly helpful with the buy vs lease decision running several different scenarios for me showing me where and how I could save money. It is said that the person at the top sets the tone for the organization, and at Joyce Honda, truer words were never spoken. Both the Finance Manager, Dave Bradley, and Sales Manager, Joe San Roman, were equally courteous upholding the highest standards of professional conduct. Dave answered all of my questions without rushing me and worked quickly and efficiently on my leasing plan. My last car, also a Honda CRV, was 10 years old and I was severely technology challenged with all of the changes and the fact that the CRV has the latest technology! Joe spent no less than an hour going over the changes with me making sure I was comfortable before leaving the dealership. He even programmed my radio for me! And I got a great trade-in on my last CRV! And, to top it all off, the 2015 CRV Touring is an absolute DREAM to drive!! It REALLY holds the curve in a turn! I'm even getting better gas mileage than Honda and Consumer Reports said I would, 27.2 miles per gallon on back roads without the economy button on. If you are considering a Honda, in every aspect of the purchase, I highly recommend Joyce Honda hands down!

PatV

20 de sep. de 2015

I visited this dealership looking for my first car purchase. Bernardo and Hector were very helpful through the process of buying the car, giving me advice and tips about buying cars in general, and were very forthcoming in any questions I asked. They were even able to get me a good deal on my purchase. I bought the car with some slight vibration is the brakes, which they attributed to rust on the rotors building up while it was on the car lot. Unfortunately, it didn't go away after a month of driving. I brought the car into their service center and fortunately, they replaced the brake rotor at no charge to me through their warranty.These people are very helpful and very professional, highly recommend.

LocalProfessional

15 de sep. de 2015

Overall, Joyce Honda was the easiest and most professional Honda dealer that I could in the area. I did find myself waiting around sometimes but that is no different from other dealerships in the general vicinity. Of all the locations I contacted/visited, this one offered me the best deal by far.In terms of salesmen, I would highly recommend working with Sharif. He took the time to make sure I felt comfortable with my decision, from the test drive to driving off the lot. There were a few instances of confusion with the necessary paperwork and financial numbers, but Sharif was very cooperative and understanding in those moments. Make sure you have your figures straight and Sharif will help you during the entire process.

JakeD

15 de sep. de 2015

I have dealt with some pretty good dealerships and of course, have dealt with some that are tragically terrible. Joyce Honda Dealership and their staff are outstanding. I was shocked how well they deal with and treat a costumer. Auto purchasing sales industry over the years has had a really bad reputation, but when you walk into Joyce Honda Dealership, from start to very end of your purchase, it is a ultimate pleasure. I honestly didn't even have to negotiate. The price that was offered to me was exactly what I expected and wanted to pay for the vehicle. The paperwork and check out was extremely easy, without any surprises, but most of all with a exceptional customer service the entire time. Every single question was answered in detail and every concern was met with the out most politeness. I could not ask for a better car buying experience than this and I have purchased my share of cars in my lifetime. Way to go Joyce and keep it up. Will definitely recommend to friends and family. Will definitely be back to lease another vehicle from them as well in the near future.Everyone of the people who helped me, were absolutely out standing, but special praise above all is to our salesman Sharif Marhoumy. His knowledge and professional customer service are fantastic. Very friendly and very energetic, with the attitude to go that extra mile to help a customer. Great job Sharif.

Pepek .....

15 de sep. de 2015

Purchased Nissan Maxima 201 . Sale rep was awesome I will go back there again . Very satisfied working with them . great work all of you A+

drjrlag

13 de sep. de 2015

We recently bought our 2016 Pilot from Joyce Honda. Lauren Swingle offered the best price via TrueCar. TJ Johnson worked hard trying to get the trim and color we wanted for about 2-1/2 months because Honda has some trouble with supplies of the Sensing models. Jay Joza was very nice and helpful in trying to get a good trade-in deal for us. He was also knowledgeable about the new Pilot. And Dave Bradley, the sales manager, was helpful in getting us the best financing rate. He was not pushy when offering extended warranty. Overall, a pleasant car-buying experience & very happy about the price. It was worth the wait and the 2-hour drive in buying from Joyce Honda. Highly recommended!

JPR

12 de sep. de 2015

Purchased 2016 Honda Pilot. Our salesman Joe San Roman was very knowledgable about the car, explained all features to us. No sales pitch or pressure to buy. Worked to get better deal on our trade-in. Shopped around for loan and they were able to beat the lowest rate we found.

M.R.

11 de sep. de 2015

Two years ago we leased a Honda Civic and had an excellent experience with Mario. When our daughter needed to purchase a vehicle he recommended us to Earl; another great Honda employee. He LISTENED and worked with us. We would highly recommend Honda for new or pre-owned vehicles. However, plan to be there for more than 2 hours. The paperwork is time consuming.

Jay Koh

11 de sep. de 2015

I got a Honda Odyssey ,it is Very nice car , Sales Person is nice Person.Car is very clean. I think All staff is working very hard.Thank you Joyce Honda.

Diana G

9 de sep. de 2015

Let me be honest - I HATE buying a car - it is nothing but a headache. I dealt with Corey in the certified preowned department. He was helpful and pleasant. I got the deal I was looking for without having to walk out of the dealership.

tbad1952

8 de sep. de 2015

Everyone we dealt with when purchasing our vehicle, the salesman, manager and finance officer were very helpful and attentive to our needs. It was a pleasure doing business with this dealership.

Indrajit patel

4 de sep. de 2015

TJ Johnson helped me very nicely like my family and because of her I got my new Honda Odyssey so I am very thankful to TJ.

hermanmonster5410

2 de sep. de 2015

We knew what car we wanted to lease (2015 Accord LX). We did not need to test-drive the car as we had a very good experience with Honda cars for many years.Our salesperson was Steve Owusu, he answered all our questions, was extremely professional, polite and responsive. We did our homework and altogether it took us about 1.5 hours to negotiate the deal. I think the price was very good.As we were negotiating with Steve we were also communicating with TJ, she stopped by several times and asked if everything was going smoothly and whether we need any assistance.Steve's and TJ's performance were exceptional. By far this was my best experience negotiating a car purchase or lease.

tony

2 de sep. de 2015

Our 2004 Civic, from one second to the next, developed a laundry list of problems from pcm (the computer that gives info from the check engine system) to the transmission, guages malfunctioning and no acceleration. Still a beautiful car that would have cost way to much to fix. Under these less than optimal circumstances we needed a car. Our salesperson, Jay Joza, was thoroughly helpful and worked with us to get us a new vehicle that we could afford. This is our forth Joyce Honda - with the vast majority of service performed with them. I recommend Jay.

me

1 de sep. de 2015

I bought a new Accord, and then turned it in a year later for a used Subaru. Both experiences were my best in over sixty years of car buying..

Yogesh

1 de sep. de 2015

It was a very satisfying experience.I purchased a Honda Accord 2007 on 12 August 2015 and was very pleased with the service provided by Bernardo.

angry&frustrated

31 de ago. de 2015

I have purchased two Honda Civics from Joyce Honda in the past. This year, I was ready for the 2015 Honda Civic. I wanted the Couple Lx. By the end of my lease agreement I upgraded to a more expensive model, the EX. I am thoroughly disappointed with my salesman, Juan Ocampo & finance manager, Dennis Kish. I was not made aware of the fee for specialty, Conquer Cancer plates. I was not notified when plates were ready for pickup. It was agreed Splash Guards would be ordered & installed without fee. Once again, no notification parts arrived. The service department hung up on me twice, before telling there are not tentative appointments. First come, first serve basis. Splash Guards an hour and a half, UNLESS someone is there first. DISAPPOINTED WITH Joyce's DEALERSHIP AFTER 20yrs of customer loyalty! Should ALWAYS respond to customer emails and return phone calls! Is that too much to ask after leasing at $23,000 vehicle, when initially wanting a $18,000 vehicle?

Philiphorse

31 de ago. de 2015

I just got my first car from Joyce Honda and it brought me great purchasing and driving experience. Jay Joza offered me the best deal he could've ever offered and made sure this is the deal we both are going to be satisfied with. I would recommend Joyce Honda to be your first choice when considering having a car and they will definitely bring you what you need.

billhook

28 de ago. de 2015

Sharif Marhoumy made the whole buying experience a pleasure! He was very helpful on explaining information and instruction on cars. Very professional! On my next car purchased It will be a pleasure going back to Joyce Honda and working with Sharif Marhoumy!

poppie

28 de ago. de 2015

I purchased a Honda Accord on 26 August 2015 and was very pleased with the service provided by Stephen. He was exceptional in his marketing knowledge and customer relation areas. It was a pleasure dealing with Joyce Honda and I would recommend Joyce Honda as the place to go if you want to buy a new Honda.

Johnnyamaya23

26 de ago. de 2015

The day I went to search for a used car, I went to other dealerships before Joyce Honda and they were all horrible. At all the other dealerships no one came up to my girlfriend and I to ask if we needed help finding a car. I even went inside one of the buildings and all the car salesmen were sitting at their desks on their phones. I was feeling discouraged but then my girlfriend searched for a Honda dealership. Joyce Honda was the first to pop up. And am I glad it did. Less than a minute on the lot Bernardo comes up to us and is the nicest salesman I have ever had the pleasure to do buisness with. He knew exactly what I was looking for. And I am happy to say that I left the dealership in a 2004 Honda Accord. The whole experiance was amazing. If you're looking for a Honda and want to go to a dealership where they care about you, go to Joyce.

2015 Honda

25 de ago. de 2015

We just turned in our 2012 Honda Accord for a 2015 Honda Accord. We got a great deal. We dealt with Chuck Buckholtz; very informative and very helpful!

DGG

25 de ago. de 2015

Of the five dealerships from whom I requested quotes (via Edmunds.com), Joyce Honda was the most responsive. Unlike the others, Joyce made an honest effort to clarify my questions regarding their quote. In contrast, the others were entirely focused on getting me into the dealership -- e.g. telling me that it was complicated to provide basic numbers, that they don't give out certain information over the phone, etc. Before going to Joyce I told the internet sales person (TJ Johnson) that I wanted to work with an experienced salesperson with the authority to make decisions. She referred me to Jack Stewart who was completely straightforward. I was clear about what I wanted and about the price I was willing to pay (which was fair to both parties), and that I was not interested in negotiating over the last dollar. Jack read me correctly and expedited the process with the sales manager, who attempted to negotiate for all of 30 seconds and then accepted my offer.

Bill

25 de ago. de 2015

This is my third Honda vehicle. Joyce Honda has excellent sales with a good price which have made me a loyal customer. My salesman was very courteous, efficient and thorough. All my questions were answered appropriately and he was very informative and polite.I recommend Joyce Honda without reservations.

Sf6

24 de ago. de 2015

My salesman Joe SanRoman from Joyce Honda was a great help. He was straight to the point very polite and informative. He was very personable as well which made my time there even better.

Bill

24 de ago. de 2015

Very courteous and efficient staff. My service advisor was Erik Matos and he was very thorough , knowledgeable and friendly. Kept me informed of everything that was happening with the progress of the work being done on my vehicle.

hondalover

21 de ago. de 2015

Great sales and service at a fair price. Service dept. excellence makes me a loyal customer. Reputation in Morris County is excellent. I am not associated with any dealership or service center.

thebman75

20 de ago. de 2015

Joyce Honda in Denville, New Jersey for the past 10 years has had, and continues to have a terrible problem of performing their vehicle service in a timely manner. I just finished an oil change/tire rotation, was quoted a wait time of 45 minutes to 1 hour which in my opinion is too long for 10 minute oil dump and 4 tire swap with pneumatic wrench. This should take 30 minutes MAX! After I waited in an EMPTY service waiting room for 90 minutes I went to find my assigned service rep Toni Bencivenga. She apologized to me by saying I'm sorry I got caught with another customer I just have to print your paperwork. This awful employee didn't even have the presence of mind to ask 1 of the other 10 service reps working with her to check me out and send me on my way. Instead she forgot all about me sitting in the waiting room. I sat 30 minutes for no reason at all other than this employee spaced out and forgot I was waiting...My time is worth a lot of money $50/$100 per hour and for this customer service rep and I use that term loosely to not think it's a big deal to let me sit for 30 minutes for no good reason makes me want to never give Joyce Honda another dollar of my hard earned money!

bw

19 de ago. de 2015

It was refreshing to deal with a salesperson who is low key and not pushy, namely, Jay Joza. He was friendly and was helpful in finding the car I wanted. He was also patient in his explanations of the features of the car and in answering my questions. I would recommend him if you need to buy a Honda.Dealing with the internet sales department (TJ Johnson and Jay Joza) was a positive experience.

perry_892

19 de ago. de 2015

Everyone tried to understand my preferences. Sharif went out of his way to be responsive and helpful. Had bought a used car previously and had the same low pressure experience.

s&j

19 de ago. de 2015

Jay Joza was very freindly, patient and helpful in the whole car buying process.I would recommend him to someone looking to buy Honda in the area.

dan8654

17 de ago. de 2015

Jay was very friendly and helpful. He took care of us during the entire process. I would definitely go back there the next time I need a car.

Unhappy Honda Purchase

17 de ago. de 2015

Once you buy the car they do not want to know you. I had a tire blow out in the first month, would not give me time of day and I couldn't buy the tire except from them. Would not even give me a discount on the tire. Bad service !!!

Zapatuka

17 de ago. de 2015

From the time we received the internet quote and follow up with TJ to our meeting with Sharif, it was just honest, upfront and sincere. The professionalism was stellar and they kept their word on every account. This is the best car buying experience we have had and Joyce Honda has made us their customers for life.

juan123

16 de ago. de 2015

The experience was positive and quick. Please be prepared and knowledgeable about what you want to purchase. The sale person was friendly and very helpful. This was the best experience I've had purchasing a car, use the services on the net to educate yourself.Juan

miguel

14 de ago. de 2015

Outstanding service! Larry has been incredible helpful every time we came to Honda. He always work with our situation and is able to find us the best deal for all our car.

Srini

11 de ago. de 2015

I bought a new Honda Civic last week from Joyce Honda. Mario made it a pleasure to buy a new car, explaining all things in detail. He was terrific in assisting me with all of my questions. Staff was very cooperative and courteous in handling customers. I definitely would recommend Joyce Honda for my friends and family

toni

11 de ago. de 2015

Every time I visit this dealership I am treated with great service and professionalism. The employees are respectful and very helpful. I always get a phone call after the service visit from the manager thanking me and asking if everything was to my liking.

Bruce I.

10 de ago. de 2015

I imagine most people who read this know how difficult it is to "make the deal" for a new care. Most of the "deal" has to be based on research, intuition and trust. From the Sales Manager (Rudy Baez) to my salesperson (Rhadames Rosario) this turned out to be a pretty good experience. Rhadames is knowlegeable, respectful and a "real nice guy". He did everything possible to answer questions, respect my time and help with the lease arrangements. The price was fair and the processing was efficient. I would recommend Joyce Honda and encourage you to ask for Rhadames when you get there.

EJKrupa

10 de ago. de 2015

I bought a 2006 Honda Odyssey sight unseen and it worked out well. I spoke with Bernardo over the phone and I trusted him regarding the vehicle and from what I could see online. I drove over an hour and dealt with Cory, Tim, and Hector. Since I cam unannounced, they worked as hard as they could to get me out of there in a timely fashion. I love the car. So far so good. Thanks!

Suzanne and Marc

9 de ago. de 2015

My husband and I brought my 2001 Honda Civic to Joyce Honda for an airbag recall, after a delicious cup of free coffee (they have bagels and water bottles for free, too), I said to my husband that I just want to "take a peek" at the used car lot. I looked at one or two cars before seeing the car that I loved and wanted, another Honda CIvic, 28820 miles, under $16,000, Titanium color, Tan inside, gorgeous condition, they even took my old Honda and gave me a $3,000 trade-in value, and considering the condition of my 76,000 mile car, that was great!!!! SO we went home with the new car. Bernardo was really our "Car Consultant" for the day, not one of those pushy salesman that people think that will always find at a car dealership. We are planning to go back to Joyce Honda and Bernardo to get my husband a car, too, in the near future. Please tell Bernardo Suzanne and Marc sent you!!!!!

Tracie96

8 de ago. de 2015

I recently went to Joyce Honda where I was helped by Rhad Rosario, Rudy Baez, and Hector Rios. All were helpful, thorough, answered all my questions and concerns and were NOT pushy! A pushy salesman will lose my business immediately, and it was refreshing to not have to deal with that at Joyce while looking to purchase a new car. TJ Johnson was also very helpful in setting up an appointment for me and answered all my questions promptly and thoroughly. Thanks everyone!

GFJF

5 de ago. de 2015

I was in the market for a new car and my husband and I stopped at Joyce Honda in Denville, NJ. We were helped by Rhadames Rosario and Rudy Baez who were very friendly, thorough and efficient. We purchased our car toward the end of the evening and wanted to take the car home the same night. Unfortunately, the service department had already closed for the evening and there was no one left to prep the car. Rudy and Rad were able to call someone from another store and were able to have him come and prep the car. We were able to take the car home the same night, they made sure they went out of their way to get it done. We were very pleased with the accomodations that were made for us and how Rudy and Rad went "above and beyond."I will definitely recommend Joyce Honda to my friends and family. Rad and Rudy are true assets to this dealership.

tcianci

31 de jul. de 2015

A few weeks ago I purchased a new 2015 Honda Accord. I had the pleasure of being assisted by TJ Johnson and Tom Duffy. Both were terrific in assisting me with all of my questions and needs. TJ was very friendly and welcoming when I first made my first phone call and visit to Joyce Honda. She was extremely helpful in answering all of my questions and I knew right away that this was going to be a good experience.Tom Duffy was my primary salesman and he did a fantastic job in providing me with everything I needed to know about the car. He presented me with several different car options and made me feel comfortable throughout the entire car buying process.At other dealerships I visited I felt extremely pressured and uncomfortable because of all of the pressure they put on me at making a decision on the spot. At Joyce Honda I was presented with all of the different cars they had to offer, and not once did I feel pressured.I am very happy to say I am the proud owner of a new 2015 Honda Accord and I absolutely love the car. This was truly a fantastic car buying experience and I thank Tom and TJ for all of their wonderful assistance. I highly recommend coming to Joyce Honda if you are considering a purchasing or leasing a Honda.

Tom

30 de jul. de 2015

I stopped by Joyce Honda on Wednesday 7/29/15 on my way home from work. I had received an email asking me to stop by to discuss the leased 2013 Honda CRV I had leased with them. I wanted to hear what they had to say so I had a discussion about the leased 2013 CRV. I was pleasantly surprised to find out that they were able to buy me out of my lease early which allowed me to be able to purchase a new car. I have always liked the Honda Accord so I took one for a test drive and found it to be a nice ride with plenty of power and comfort. I dealt with both Jay Joza as my primary salesman and also with Rudy Baez the Sales Manager to come up with a deal that gave me good value on the early termination of my lease of the 2013 CRV and on the purchase of the new Honda Accord Sport.I felt that both Jay and Rudy did a great job in presenting my options as well as the financial options on this transaction. I will be picking up my new Honda Accord Sport this evening after work.My thanks to both Jay and Rudy for a job well done!

67hhrOdyssey

30 de jul. de 2015

Was convenient (and easy) online scheduling of my 140,000 preventative maintenance for my Honda Odyssey for an 8a Friday appt. Arrived just before 8a and went into the front office and was directed to pull my van up to any one of the three open bay doors and stay in car for an attendant to take info. I did as instructed and w/in a couple of mins was greeted by professionally dressed attendant who inquired as to the type of SVC I needed today. He quickly tagged my car and instructed me to step out of the car and go inside to the SVC desk. A few moments after that, the designated SVC personnel overseeing my SVC for the day reviewed the appt details that he pulled up from online appt. Initially there was a mix-up of my husband's car that was entered in there vs mine but easily corrected. `Ray' was personable and thorough and stated he would be in contact throughout the day to update w/ status.Joyce Honda provided a shuttle transport back to my house. By late morning, Ray called me to recommended certain additional checks and was honest in indicating certain items could wait until next check. Everything was thorough handled with the only exception was that by 5p, I had to call to find out that my car was already done yet I hadn't received a call back. That was the only inconvenience but was quickly resolved w/ personnel efficiently coming back to shuttle me back to sign-off paperwork. Price was reasonable for repairs and they did address all of my concerns. Overall would recommend as always have positive experience w/ this svc dealership.

mark G

29 de jul. de 2015

I say an adventure because my wife and I came in looking for a Honda Fit and we ended up buying a Honda Civic EX-CVT and it was less money when all was said and done. Our salesman,Mohamed, could not have been more professional,friendly,respectful,and a good listener all at the same time. After listening to us tell him four things that were most important in what we were looking for, he suggested, in a no pressure,sensitive,respectful way, the Honda Civic, even though there was a Honda Fit out on the lot that we looked at. It indeed was the best for us.We could not be happier with our Honda Civic and our salesman,Mohamed.He did make our adventure very enjoyable.

TMA

29 de jul. de 2015

Great service and very professional, friendly staff, Bernardo is very helpful, honest and calm. He made us feel comfortable in buying the SUV we wanted.

Warrepat1

26 de jul. de 2015

We went in to Joyce Honda looking for a lease on a Civic. Our experience with Tom Duffy was not only easy and comfortable, he went out of his way to find us extra savings. So did the Finance guy, Robert Heunemann. It was a pleasant, positive experience. Love my new Civic. Love Joyce Honda!

Kate G.

26 de jul. de 2015

A few weeks ago, my husband and I were driving from Rochester, NY to Long Island for a vacation. About 4 hours from home, our car died on the side of the highway. After reaching out to Joyce Honda's service department, we got in touch with Toni, who said, "no problem. We'll take a look and help any way we can." We were towed to Joyce Honda, where the service department immediately took a look at our car and delivered some pretty devastating news: new transmission! Our car was 10 years old and had 150,000 miles on it. It had served us well, but time to think about investing in a new vehicle. We were fortunate to procure a rental car during a holiday week, and while waiting, test drove a 2016 pilot. Our sales consultant, Jack Stewart, was incredibly kind and helpful. He was sensitive to the state of shock we were in and treated us like family. A few hours after arriving, we had paperwork signed and a plan in place to return the following Monday with a title for our trade-in and to pick up our new vehicle. When we returned Monday, this time with our two children in tow, everyone was great at Joyce, helping us remove the last of our personal belongings from the old car, getting settled in the new car, and keeping our kids occupied! We were sent off with directions to a great pizzeria for lunch (great call, Jack!). Thank you to everyone who made what started as a horrible circumstance, turn out to be truly positive. I love my new car!!

dakoru43

26 de jul. de 2015

Great service, excellent customer service. Bernardo made sure my blue tooth was paired with my phone, and also taught me all the other features in the car. He made me comfortable buying a car by myself for the first time as a famale, even though I was driving him crazy with a lot of questions he was very calm.

kurtangle123

22 de jul. de 2015

I just purchased a 2015 HONDA CIVIC SI and my salesman Chuck Buchholtz did a great job helping me with my purchase. They had the car i wanted, even in the color"s exterior and interior!!! Im very happy, highly recomended!!!

HilliaryLuna

21 de jul. de 2015

Tom and Joe we're so helpful getting me the car I wanted! Very happy with my purchase and this particular Honda dealership, everyone was very friendly and I did not feel pressured when I first came into the building. Only a helpful car salesman which was exactly what I wanted.

endicott65

20 de jul. de 2015

Mr. Amster chased around outside on a blistering hot day to be sure that his on-line summaries for a couple of newly acquired Honda Accords agreed with actuality. He worked as much as possible within our budget and didn't use employ high pressure sales tactics. While we saw a couple of interesting vehicles, the "perfect" one was not there during our visit. Will definitely stop back and deal with the same folks.

sydschwartz

19 de jul. de 2015

I have acquired several cars from Joyce Honda over the years and find it to be a pleasure to deal with them. Their service personnel merely continue the positive experience of the sales area!

cilo911

18 de jul. de 2015

My fiance and visited a few different dealers within the past few weeks. We had a trade in and already had a strict budget in mind. I came across Joyce Honda by using my company buyer program and it pulled through to TrueCar. Our experience with other pre-owned Honda dealerships were not too positive. They tried to get us into payments $100.00 more and would not move on the price. We visited Joyce Honda and met with Charmaine. She was a pleasure to deal with and was helpful with showing us what we wanted and then some. I gave her our budget and they they came in $10.00 lower than expected. We came in at 5 and we were out of the door by 8 with a higher model CRV (EX-L) and lower monthly price. They had a perfect amount of stock and we were pleasantly shocked at the cost. Thank you Charmaine and TJ (from TrueCar) for wonderful experience.

143couponsteve

16 de jul. de 2015

I constantly get lied to at this dealership and have stopped going. My regular mechanic takes care of my Odyssey. I only go here to service the run flat tires and the factory recalls.My last experience, I watched them so carefully, all I needed was a simple tire rotation, how could I possibly get screwed this time? For over two weeks I thought I made it out unscathed. However, in today's mail I get a sales notice and a follow-up sales call to my unlisted phone number from SiriusXM to try a free two month subscription to activate the van's radio and to buy a yearly pay subscription. The XM sales literature thanked me for bringing the van into Joyce Honda for service!Joyce Honda has now sold my name and unlisted phone number without permission to SiriusXM for a fee. I hate this dealership!

Michi0517

15 de jul. de 2015

After searching for months for a dealer who would trade my car I finally found a dealer who helped me find my perfect car. I am more then happy with my Honda Accord coupe 2012. The salesman Rhadames Rosario was more then helpful. He took the time to listen and made sure I purchased a car that I loved. I am more then greatful. I would definitely recommend this dealer to anyone who would love to purchase a used car

Gorda2004

14 de jul. de 2015

I had a good experience with Rhadames, he was very friendly and helpful finding a car that fits for me and my kids, he also took the time to listen to what I need and what. I am more then happy with my purchase. I appreciate the help from this dealer, Craig the manager and Rudy who also were very helpful. I would definitely recommend this dealer to anyone who is interested in getting a new affordable car. They did an amazing job.

Kenny Luthy

13 de jul. de 2015

Quick and Easy. I am a previous customer. My lease was up. Based on our phone conversation, Chuck Buchholtz my sales rep knew exactly what I needed. We had a brief conversation when I arrived at the dealership. I didn't even need to see the car. Chuck, Rob and I tackled the paperwork in record time and I picked up the car hours later after they prepped it. No hassles, no haggling, no upselling. Just great service. Thanks Chuck, Rob and Joyce Honda of Denville!

Joyce Honda Fan

13 de jul. de 2015

The Express service is great. They are honest people. Express service is great! I would recommend this place to other drivers. Aron Cooper runs a friendly and quick service department that is highly recommended.

Hondafan

12 de jul. de 2015

Just purchased our third certified pre-owned car from Joyce Honda, and enjoyed our third great experience! Bernardo our sales rep was knowledgeable, professional, courteous, and facilitated an issue-free transaction for us. The rest of the sales/finance team was excellent as well!

Allan Charles Dawson

12 de jul. de 2015

Excellent and honest service. Great deals and no high pressure tactics. Excellent inventory and completely understood our financial requirements for a new car. Highly recommended.

Joe Nazario

9 de jul. de 2015

We were in need of a tire sensor on our 2009 Honda CRV. We called drove in and were out with no problems at the price quoted!!!! With in a hour, service staff was friendly, professional!!!! Wow service with a smile....

Hondaowner973

9 de jul. de 2015

Besides a little long pitch on an extended warranty it was smooth and seamless. No high pressure. Professional and friendly. My second time buying from Joyce.

Aarusha

8 de jul. de 2015

I have always been very pleased with Ernest's customer service. He has a very nice personality and really makes me feel as if my needs are his top concern. He is an expert at what he does as it is seen through his quality of work and knowledge of knowing what to repair or inform me of what I need to know about in the future. I always found him sincere, honest, professional and technically sound person.

Lisette

7 de jul. de 2015

We came in to "look" and get pricing for a purchase in the near future, we ended up dring away and a brand new 2015 Honda CRV ...Jay Joza was awesome.. it was pouring rain outside and he went out and kept showing us cars as if it were a sunny day. He has a Great sense of humor and made us feel very comfotable!! Great asset to your company!!THANK YOU!!Lisette Suarez

carynf

7 de jul. de 2015

We can not begin to express our satisfaction with this dealership- they cut to the bottom line and don't make you sit around for three hours like other dealerships! Every time we come we are in and out and get the best deal without haggling! Courteous and respectful staff- we love it here- we are on our third new car from here and just helped my mom get her first from here! Thank you Joyce in Denville!!!!

John

6 de jul. de 2015

When looking for excellent all around service look no further than Joice Honda. This dealership is committed to keep your Honda running to its original standards from the first day and throughout the many years of continuous service. This group easily sets the standard that others need to strive to match. Whether its routine service or something unexpected, they will always treat you with the utmost respect and courtesy. My service advisor has often been Ernest Biondolillo. He enjoys what he does and it shows clearly in the manner to which he treats his customers. He has been very pleasant to work with in helping me resolve any issues when they come up and is honest and trustworthy. The excellence in customer service care will keep me coming back. Choosing a dealership is as important as the car itself, because of the service. For me it will be Joice Honda.Thank you again,John

FranW

5 de jul. de 2015

Purchasing my CRV at Joyce Honda was such a easy process. This is my 3rd vehicle purchased there and everyone is very friendly and makes you feel welcome. I highly recommend Chuck Bucholtz he made the car buying experience great.

mart t

5 de jul. de 2015

this was the second accord from joyce honda best price honest and trustworthy excellent customer service chuck bucholtz and larry both gentlemen to deal with.I

ok4u60

3 de jul. de 2015

I was looking for another car before my lease car expires,I found the car I was looking for, the salesman ( Chuck Bucholtz ) wasvery helpful showing me all the features on the new car and thru theprocess on acquiring my new car, the finance department ( R. Craig )show me all the options I have to obtain this car, this is my third timeI purchase a car from Joyce Honda and I will do it again.

Joe P

2 de jul. de 2015

The work was done in a timely and professional manner. The service adviser was polite and professional. They changed the oil and oil filter, rotated the tires and replaced the windshield wiper blades.

zhangwen1

30 de jun. de 2015

First time to this dealer. The dealer is organized well and people are friendly. The service is fast. The cost is reasonable. I will go there again.

Jaime

30 de jun. de 2015

First I want to say thank you to TJ Jhonson for made my purchase so easy and fast. Also to find me a better % interest for my finance It was a pleasure buying from Joyce Honda.

MollyP917

29 de jun. de 2015

At Joyce Honda, Lauren, Rudy, and Joe made my experience in leasing a new car an incredibly simple and smooth ride. Even on a rainy Saturday afternoon, I have never felt so welcome in a dealership - they made me feel like part of the Joyce family. I've had Hondas my whole life, and have been to multiple dealerships - but the customer service at Joyce is on an entirely different level. I couldn't be happier with my new Accord and the deal I got on it. Great job, Joyce Honda!

Mgerhard19

29 de jun. de 2015

Excellent service. Dealer explained all details and gave a fair price. Answered all questions and made sure I understood everything there was to know as well as all suggested maintenance with the car. Definitely coming back for future purchases.

EXL Owner

28 de jun. de 2015

My "Low Tire Pressure" indicator illuminated as I was driving near Joyce Honda, so I stopped into the service department without an appointment. They promptly took me in, checked all tire pressures, and restored them to factory settings. The service advisor even took the time to explain the results of the inspection to me, as well as all work completed. It was a great experience.

Odyssey owner

27 de jun. de 2015

Didn't have much hope of a quick turnaround knowing I was not to have an appointment. But I pulled right in to Express Service, was helped right away, got a knowledgeable response to my concerns. The routine oil change, etc. was done promptly, and I was told about several concerns that I should think about addressing. I also have confidence that they know my car and can repair it properly.

TPM

26 de jun. de 2015

Brought my Accord in for a scheduled service. As always the professional staff was efficient, friendly, thorough and expeditious. I've been bringing my vehicle to Joyce Honda since I purchased it, and can always count on sound advice with regard to upcoming service items that will need to be addressed but without any pressure one sometimes feels at other automotive service centers. This car is my wife's and I can always leave Joyce Honda knowing that it is in the best possible condition.

lisaandre1

26 de jun. de 2015

The sales guys were awesome! Great price, very fair trade in. Performed some minor reconditioning on the vehicle interior at no charge, provided loaner.Service guys recently diagnosed and fixed A/C issue at no charge. Helpful, courteous, expect, just the best service.

Jetboy585

25 de jun. de 2015

All i can say is how fantastic the service department is, Ernest is one of the best service advisor i ever had. I recently had my car in for a engine rebuild and he took care of me and my car making sure everything was taking care of and also making sure the loaner vehicle was there for me when i dropped off my car also giving me updates on the status of my car. Great facility and awesome customer service!!! Thanks joyce Honda and Ernest.

Big Red Truck

25 de jun. de 2015

My experience was very positive. Was in and out for Express Service in 70 minutes or so--no appointment. Good communication before and after service.

crispy

23 de jun. de 2015

Perfect together! Jack is the professional in the automobile business you've been looking for. He helps you make good decisions you can rely on.

nnicola

19 de jun. de 2015

Jack Stewart is helpful, knowledgeable, straightforward, reasonable, and fair. We bought 2 Hondas from him. I won't deal with anyone else at Joyce Honda.

ds04c0dd

18 de jun. de 2015

The ticket writers are outstanding. They listen to what you have to say and then plan your service accordingly. They take the time to discuss with you the findings and recommend what's important and what's not.

goodconsumer

18 de jun. de 2015

I brought my car in to have a recalled part replaced and for minor service. I was given an accurate idea of how long the appointment would take. The receptionist on the phone and service employees were very friendly. I trust this dealership!

nycsongs

18 de jun. de 2015

I brought my Odyssey in for a major tune up on Thursday morning.There was a recall on the fuel pump, so it was replaced.All fixed and ready to go by early afternoon.THE NEXT DAY...My Odyssey stalled out on a curving highway entrance ramp. Other cars had to dodge my stalled one. Until the tow truck arrived, it was a dangerous situation for me and my children, as other cars accelerating around the curve had only seconds to swerve out of the way of my Odyssey.Turns out the pump had been installed incorrectly.Once they learned of their error, they owned right up to it, were very apologetic, and did all they could to make it right. No charge for the tow, of course, and I got a loaner car for the weekend.Five days later, it's running fine (so far). I only wish I it had been done correctly the first time.

Jsfeld1atverizon.net

18 de jun. de 2015

From the purchase of your vehicle to the servicing of your vehicle Joyce Honda has many options to make it easy on yourself in addition to the friendly and courteous staff.

ChrisO

17 de jun. de 2015

My wife and I recently bought a 2015 Honda Accord Sport from Joyce Honda and yes we did shop around and they had the best price. However, they did not have the color that we were wanted, but our sales person encouraged us to wait for the color rather than settle for the second best and they worked really had to get us the delivery on time. Being patient paid off, we loved the color and all our friends did too. Overall this was a great experience for us.

Repair

16 de jun. de 2015

I bought an extended service contract on my 2008 Honda and always go to Joyce Honda for routine express service, which beside the oil change and filter, perform a multi point inspection which they show me and explain upon completion - no pressure for additional service and most items are covered by my extended contract

Rich

16 de jun. de 2015

Mario Dilorio has again provided an excellent buying experience for my wife and I. Very professional, responsive, knowledgeable and courteous. We have purchased and leased through Mario several times and each experience has been consistent and stress free.

Ruben E-A

15 de jun. de 2015

The entire process of purchasing a new car was made so much easier by Jack, Edgar, Rudy, and Rob. I was truly surprised at the level of professionalism displayed by the entire staff, but most of all, the hassle-free approach that these gentlemen took when I told them what I was looking for. I would highly recommend Joyce Honda to anyone looking to purchase a new vehicle.

Michelle

15 de jun. de 2015

Jack Stewart made an impression as a reliable and honest business man. We appreciated his personable style and caring approach. TJ was also a swift and reliable contact throughout the process.

MKS 1972

13 de jun. de 2015

long time customer no more we bought 5 new cars and used there service dept last week i had a deal in place for a used crv i was satisfied with the price on my trade they wrote it up run my credit then the sales man comes back and tells me they cant give me that much for my trade they tried to give me a $1000.00 dollars less saying my car is not in excellent shape cause the tires are worn

Holly

12 de jun. de 2015

Just leased my 4th car from Joyce Honda. Moe was great to work with, no pressure. Because of him the whole process was easy & quick. Their service area is the best - friendly, convenient & trust worthy.

carla

12 de jun. de 2015

Accomodating , knowlegeable and friendly staff . fast,excellent service.Easy to approach service crew men. Affordable service prices. Will give you the peace of mind after thouroughly explaining to you what was done to your vehicle.

cesia2994

11 de jun. de 2015

The place had many friendly workers that understood clearly what I wanted, for a fair price. The time accelerated because there was no unnecessary waiting. The process was smooth. When I first saw that there was a scratch on the car, they did not hesitate and quickly replaced the car to provide the best services and product. The salesman was a great guy to work with. No regrets, loving my new civic!

JB

9 de jun. de 2015

We are delighted to see Tom Duffy back at Joyce Honda. He took his time to explain how everything works and particularly all the new features since our last Honda. We purchased a 2015 CR-V EX-L, this is our first SUV and we are enjoying it. My husband loves how it handles. Tom our salesman helped set-up all the electronic gear - phones, radio stations, etc.One suggestion - The dealership does not have the brochure for the CR-V, we looked at this car over the course of a couple of months, and it was never available, please order some. Tom, our salesman did print out the specs on the car.

fuzedude

7 de jun. de 2015

Always feel a bit nervous about dealing with salesmen at any auto dealership. I was astonished about those people at Joyce Honda regarding knowledge of the product and efficiency in making a sale WITHOUT any pressure to buy. My salesperson, Joseph S.R., could not be any more courteous and friendly. Even though I needed a new vehicle desperately, there was absolutely no pressure to buy this car and buy quickly. I know the Honda sells itself, but Joe sure gave great assist to the sale. Many kudos to Joyce Honda and Joe S.R. RJP

Yogeshkumar

6 de jun. de 2015

We are heartly appreciate of our new CR V Car of HONDA.Experience is extremely smooth,I think they deserve for it.Think,Trust Then Try.I Think Honda Made For Passion Of Talent.We Are Very Thankful Of Jyoce Honda Family.Faith Is Everything.Faith Never Makes Man False.

Buying a Honda "Coast to Coast"

5 de jun. de 2015

It is with great pleasure that I have purchased my fifth Honda car from Joyce Honda. This experience has been the best and particularly recognition goes out to internet sales consultant Mr. Edgar Flores. I am from California and needed to purchase a Honda CRV for my son who is attending College in New Jersey. I contacted several dealerships in New Jersey but was frustrated until I spoke to Joyce Honda. Edgar Flores professionalism, mannerism, friendliness, courtesy, follow-up and his exemplary service exceeded my expectation and he earned my respect and off-course my business . The price was the best with the terms and conditions exactly as agreed; the product was exactly what I wanted and the vehicle was ready at the time agreed and in one hour the sale was finalized and my son and I where on our way out of the dealership. Thank you Edgar for making my experience pleasant and I would highly recommend you without reservation. :)

Jen123

4 de jun. de 2015

My family has used Joyce Honda for the past 35 years. I have lost track of the number of cars we have purchased or leased through them, but in a world of choices, we continue to make Joyce Honda, our choice. The dealership is clean, friendly, and our salesman, Moe couldn't be nicer or more helpful. He takes time to listen to our needs and is always more than willing to work with us. The service people are very friendly and professional. The wait time for service has never been an issue. Overall, our experience has been excellent and we will continue to use and recommend Joyce Honda for all of our vehicle needs.

Czarco01

4 de jun. de 2015

For the past five years I have experienced nothing less than exemplary service from the dealers at Joyce Honda. Each and every one of them has gone out of their way to meet my needs as a customer and find me deals I didn't know were possible. I have never once been pressured to buy above my means and have always received a deal which cost me less than I had anticipated. One of the dealers even negotiated the damage from my previous lease off the deal on a brand new car because I'm a return customer. Moe literally saved me over 1300 dollars. I cannot speak highly enough of this dealership and its employees. Thank you Joyce Honda!

PATTI G.

4 de jun. de 2015

JOE SAN ROMAN WAS A POSITIVE, INTELLIGENT, FRIENDLY SALESMAN, WHO KNEW EXACTLYWHAT I NEEDED AND HE WAS RIGHT!! IT WAS A PLEASURE DOING BUSINESS WITH HIM. I WOULD DEFINITELY RECOMMEND HIM HIGHLY TO MY FAMILY AND FRIENDS.....THANK YOU JOE........THANKS TO JUSTO DISLA TOO......PATTI GRAUSO

Lordian005

3 de jun. de 2015

This was an amazing experience. From the moment I stepped through the door everyone was friendly and courteous. Even though they did not have my desired vehicle (It had been sold 2 days earlier) they were able to find me a vehicle that I absolutely love.

Mom of Four

2 de jun. de 2015

What an experience! Only positive things to say! Moe made the buying experience a pleasure! I plan on going back to him when my lease is over! I have recommended family and friends to him and they have been pleased. Not only does he know his infomration, he makes you feel at ease and comfortable. I never take the time to write reviews, but this one was worth it. I love my new Odyssey and I thank him and the dealer for making it a great experience. Not to mention that he was great with my kids and took care of everything so smooth and efficiently. The kids didn't bother him, in fact they still ask to go visit Mr. Moe!

Mare22

2 de jun. de 2015

We have a 2010 odysee, we have our car serviced at our local mechanic due to the fact that he is well known and trusted in our small town and I was at the dealer for hours with three small children every time is go to the dealer!Our mechanic found a leak in the steering rack, the car has less than 60,000 miles on it. This should not happen to this car at this point. We called Honda Customer Care who informed us that if they choose to help us we must first have the car inspected by the dealer. We called Joyce Honda and we were told that they would charge $134 to look at the car. The cost of this repair with our trusted mechanic is going to run about $1,200. We contacted Honda Customer Service again to see if this fee could be waived as this is a repair that should not be necessary. We were told that each dealership is privately owned and there was nothing to do about the fee.We are choosing to not spend an additional $134 on the car and are going to our trusted mechanic to have the issue fixed. Honda Customer Service did say that if we had the car looked at by the dealer they could consider helping us based on our loyalty in the past by using their dealerships to service our car and any prior Honda's that we have owned. If the dealerships are privately owned why would Honda Customer Care put weight in their decision about who services our vehicle? Honda had a chance to do the right thing and failed. The gentleman we spoke with at Joyce Honda actually laughed. Very disappointing, we will not be purchasing a Honda ever again!

wwelenc

28 de may. de 2015

I give Joyce Honda a 5 star rating. I buy all of my cars (8) from Joyce. I have been lucky enough to deal with Larry Swanson (Manager) during all my purchases. Larry is very professional and makes you very comfortable during the sales process. I normally purchase a car ever 3 years or so and will continue to deal with Joyce and Larry.

ACCORD HYBRID SHOPPER

27 de may. de 2015

My wife and I were in the market for a Honda Accord Hybrid and did not look forward to the ORDEAL of shopping for cars. It is always a difficult task going from different dealerships trying to get a "good deal" as well as receive good service. After a number of awful experiences at two dealerships, we traveled to Joyce Honda in Denville this holiday weekend. We were lucky enough to be serviced by two excellent sales professionals, Mario Delorio and Moe Elhamouly. Their knowledge of the car and patience with my negotiating, as well as help from a number of other staff members, settled it for both of us, and we purchased our new Accord at Joyce Honda.The deal was excellent and the service was extraordinary. No pressure - no hassle. What we alsolearned was that their service department is set up great as well. You do not have to call and makean appointment - we simply pull-up to the service bays and they service our car immediately!Best financial decision my wife and I have made in years!

almeo

25 de may. de 2015

Larry Swanson was very helpful and understanding of my situation. I found him ad his organization to be friendly, knowledgeable, courteous. I would recommend them to any perspective Honda buyer.

njog

22 de may. de 2015

Second lease from this dealership, excellent staff, and great selection of vehicles. Second time dealing with Moe, who is friendly, knowledgeable and a pleasure to work with. Answered all my questions and more! Every step of the process was well explained and went smoothly. The cars features were well explained and I had my new car in no time at all! Thanks Joyce Honda!!

Satisfiedseniorwoman

21 de may. de 2015

Forthright explanation of car features and pricing. Interested in needs of customer. Polite, timely service. Comfortable discussion - no staged high pressure tactics involving bringing out a manager, etc.

hgola

20 de may. de 2015

No high pressure. Sales rep was friendly and knowledgable. Tom answered questions and was helpful on the test drive. He sensed what we wanted. Car was ready as promised and dotting i's, crossing t's was an easy process. Tom explained the car, set up blue tooth and we were off.

kmanv23

19 de may. de 2015

Excellent sales and finance staff. Only con is that the place is extremely busy! Plan in advance. Otherwise, great prices and plenty of selection for any loyal Honda driver.

pilotbuyer

19 de may. de 2015

Worked with Larry Swanson who was terrific working out all my possible options on a new Pilot. The finance team there was smooth and I never felt pressured into any decisions. Very happy.

ruepp123

18 de may. de 2015

It was great working with Mario DiLorio - he was knowledgeable, fair and went the extra mile for a seamless transaction - I highly recommend asking for Mario!

newone

17 de may. de 2015

Great experience working with Mohamed Elhamouly on a Civic Lease. He was very helpful and straightforward and made for a smooth and quick new lease.

Emc001

13 de may. de 2015

Overall smooth experience. Ordered what we wanted. Professional staff. Fair prices. Quick answers to questions by phone and email. Moe was a great salesperson. Happy buyer.

Nana, Ann126

12 de may. de 2015

I had very courteous, friendly, superior service ,& great helpfulness, from Mohamed Elhamouly. I purchased a 2015 CRV that I picked up, today. A lovely experience.

jerryk55

12 de may. de 2015

We were directed to Joyce Honda by edmunds.com. From pricing to test drive to buying to pick up, this was the easiest and most painless car purchase experience we've ever had! We worked with Edgar Flores as the internet contact, and our sales person was Mario. Fantastic and I would highly recommend this dealer.

JOYCE ONLY WANTS YOUR MONEY

7 de may. de 2015

I had an issue with my car right after I bought it. They refused to admit there was something wrong. So now I'm paying for a car that doesn't drive right. My machanic noticed the issue but when you bring it to Honda service, they pretend like you are making it up. All the kindness goes away after they have your money, and their true colors are shown.

Ken 123

24 de abr. de 2015

The salesman was professional and polite throughout the process. He listened to what I wanted and found it for me at a fair price. The manager also conducted himself in a professional manner. There was no intense haggling over the price and no "let me check with my manager" back and forth during the process. I also received a strong warranty for what seems like a fair cost. Overall very happy with the entire experience and the salesman was excellent.

Canario

11 de abr. de 2015

I was looking for a new CR-V EX and engaged with Paul Miller Honda and Madison Honda but the way they conducted business was really disappointing. In particular, the behavior of the folks at Paul Miller's was bordering on dishonest: the old bait and switch. Madison Honda did not fare much better.From the very beginning Edgar conducted himself very professionally. When he could not meet the offerings of the competitors (which turned out to be all smoke and mirrors) he stated so. In the end, I was bought by his honesty and straightforward way of doing business. I ended up getting a very good price and great financing and all of that without the bitter taste that dealing with Paul Miller and Madison left me.

Hpagan1

8 de abr. de 2015

As a previous purchaser from Joyce I returned to purchase another vehicle since my previous experience was good. I quickly learned that my previous experience was not the case this time and we left without purchasing from them. Reasons:. Faceless Sales Manager (instead of introducing us or salesmanager introducing himself he was faceless person that was in a hidden office). Lowball trade in value on excellent condition Accor (don't they realize the power of the Internet and available information). Poorly trained Salesman

Raghul

31 de mar. de 2015

The dealership was acting as if they have never sold a certified car - made me visit the dealership 5 times before i can get the certification papers. Really annoyed with the experience. Just went through the hassle for the nice pre-owned car they had. Could have gone for some other dealership... Thought the pre-owned department would be as good as their service. Definitely not.EDIT: Bumping up Customer Service & Friendliness - as Joyce Honda contacted me right after the review and offered to fix the issues with the cleanup of the car & booklets... This is the Joyce Honda i know of - which i experienced for last 3 years with their Service Division...

rpinho

30 de mar. de 2015

From Tim, Earl, and Hector in the used car department all made the process simple and easy. Tim is the reason why we keep shopping at Joyce Honda he is an amazing person and a pleasure to work with. This is our 3rd car we get and Tim is always involved. Thank you for everything,Rosa P.

Georgemoser23

16 de feb. de 2015

It's always a pleasurable experience working with the staff at Joyce Honda's Certified Pre-Owned Dealership. The staff is very knowledgeable and management (Tim) does a terrific job coordinating everything so your in and out. Joyce Honda's staff doesn't pressure you or use any tricks, just straight business and honest salesman, that's what we like, and that's why we'll keep coming back.George & Jamie

jc

31 de ene. de 2015

We were very satisfied and impressed with our salesman, Edgar Flores. After several months of shopping around, Edgar provided the best new car price as well as trade-in value. Our experience continued to wow us with Edgar's professionalism, knowledge of the vehicle, and customer care. We have been driving our new car for a few weeks and Edgar is still available for questions and even hands-on instruction for some of the new technology our car offers. Overall we were please with the entire experience and found the staff from Andy and Hector in finance to general staff to be helpful and courteous.

Gaurav Narang

24 de ene. de 2015

I shopped around with many dealers in the area looking for the best deal for my new 2015 Honda CRV EX. Edgar (sales) from Joyce not only could work the best deal for me but also provided an excellent customer service. Delivery process was really smooth and the finance manager (Sorry, I am forgetting his name) ensured that all documentation was in place before we arrived to take the delivery. Edgar was quite knowledgeable and patiently explained all the good features about the new car and answered all my queries. I am happy that I chose Joyce for buying my Honda and hope that the after sales service will also be equally great.

Avi

29 de dic. de 2014

People are very unfriendly. They didn't care after selling the vehicle.

Shyam Bhojwani

8 de dic. de 2014

Excellent Service and affordable price ,Lee was my sales representative and he showed my the cars which were in my budget . I ended up buying a Honda Accord Pre Owened Certified . Its the best deal I have got .Cheers to Joyce Honda and keep up the good rapport you guys maintain with all the customers.

gafferd

3 de nov. de 2014

Excellent experience. From the moment our salesman, Lee Frucci, opened the door for us until we drove away a few days later, we were treated very well. Very knowledgeable about the vehicles, the warranties, etc. No rushing, no pressure.. Bought a certified pre-owned CR-V which looks and rides like new. If you need a car new or used, highly recommend this dealership.

e_g_l

31 de oct. de 2014

Overall, my experience at the dealership was good. It took a really long time from when I came in to when I was able to leave, but I understand that it can be a lengthy process. I went over to service to get help hooking up my hands-free Bluetooth with my phone; the guys over there were great! Then I realized the car had hardly any gas. I went back over to sales to speak with my sales person about it and was told they don't typically fill the cars, but will give you a quarter tank. He said when I come in for my next oil change he'll get me a quarter tank. After getting home, I realized the dealership never gave me the copy of my temporary insurance card that my agency faxed over. That was a little bit of an inconvenience. Just a few little things that were issues here are there, over all my experience was good.

mhervias18

24 de oct. de 2014

Great customer service and very friendly. made my car buying experience happen with all there hard work to put the deal together. will recommend dealership to friends and family. will be a customer for a very long time.

ladesisto

22 de oct. de 2014

I have had many bad experiences at other dealerships in the past when purchasing a new vehicle and, as a result, I am very aprehensive when I need to buy a new car. My experience with Manny Paez, Mohamed "Moe" Elhamouly, and Dennis Kish (in financing) was exceptional. From the first phone call with Manny through the negotiations with Moe and the final paperwork with Dennis, I was put right a ease because I was treated with the utmost courtesy and respect. I've never leased a vehicle before so this was a new experience for me. Moe was exceptional in going over all of my options and working out a deal that worked best for me. Moe also was able to get the color CR-V that I wanted by the next day. Amazing!! I can't say enough good things about my experience with these guys. They are, without a doubt, an asset to Joyce Honda. I look forward to many leases or new car purchases with them in the future.

david 123

1 de oct. de 2014

Manuel Paez my sales rep was very professional and made my buying experience pleasurable. Hector Rios completed the financing paperwork efficiently and the terms met my expectations. I would recommend this dealership and it's staff to anyone. Regards David

clcattano

13 de sep. de 2014

I have been looking for a used Honda CRV. I kept stopping by at Joyce Honda but did not see exactly what I was looking for. They were kind and not pushy. One night I went to look, found exactly what I was looking for and bought the car! Our salesman, Erick Ecobar, made the entire experience stressless. He was honest , kind and not pushy. He accommodated me with everything I asked. I would highly recommend this dealership, and ask for Erick!!And also, I traded in my Honda Pilot with 160,000 miles ...still going strong!

ihsan

12 de sep. de 2014

What a great manager issabelle is she turned a window shopper to a buyer bc she made us feel welcomed and treated us with respect.

kterp246

9 de sep. de 2014

My first car bought was the honda pilot back in 02/2014, recently my younger brothers car broke down and my mother said she would help him out. Having the great first experience at Joyce Honda that I did I recommended the dealership. The minute we walked in we were greeted by Charmaine Baptiste who assisted us the entire time the most friendliest and caring manner. Working with manylimitations she found us an amazing Honda Accord and we drove it home the next day. I would saythis dealership is by far the best place to go to.

jtantillo

7 de sep. de 2014

Our saleswoman, Charmaine, went out of her way to help us. The financial aspect can be delicate and our financial person,Hector, I believe , was top notch!!

nicemommy

27 de ago. de 2014

Recently had such a positive experience servicing my 2010 CRV at Joyce Honda under the guidance of Ernest. Ernest went above and beyond to help me with a catalytic converter issue. Ernest even contacted Honda on my behalf and worked out a wonderful solution. Way to make a customer feel appreciated and valued. Ernest, you are a real asset to the service team and why I continue to have our 3 hondas serviced at Joyce Honda,

Vardhana S

16 de ago. de 2014

I went to place to fix few issues in my honda civic 2013. They took 2 hours of time and they serviced everything . I showed them that my car front grill is damaged and they give quote of 550 dollars even i wondering whether they looked properly or not. When I reached other Honda nearby town they replaced the parts and cost is just 200 $. My only concern is whether this people have enough time to look the problem of the car... I doubt about that. So i am going different Honda all the way 20 miles from my place.

James

8 de jul. de 2014

People were very unfriendly. Service was horrible. The whole car buying process was unsatisfactory as a whole, and did not appreciate their attitudes. For example, there was a dent on the car after it had become certified and we, rightly, wanted it removed and the hub cap was damaged so we had it replaced. After 2 hours of waiting, on what should have been a half an hour tops, I went out to ask what was going on and they said it had been done for quite some time. No one had come to tell me this, even after I had told them twice to let me know when it was ready. I would understand if I had given them some sort of attitude, that they would want to reciprocate it, but I was very nice to them. Definitely wouldn't recommend anyone buy from this dealership.

ApBarone

27 de jun. de 2014

Made it clear to salesman exactly what I was looking for in a Honda CRV. When it came time to negotiate my offer was, at first, accepted and then shortly after the salesman denied having agreed to my offer also sating that the vehicle I was looking at was "not even certified" and would be "worth more money if it was certified". I asked why the car then wasn't certified pre-owned and he didn't have an answer. My wife and I got up and left. I will never do business with these people. Ended up going to Sussex Honda and had a fantastic experience there, was treated with respect.

deepaksh113

21 de may. de 2014

This was our second car, if our first experience was nothing short of wonderful, this one was simply over the top. We went to meet Tim, (since we dealt with him last time and were extremely satisfied with his customer relationship) and to see if we can get some deal in our budget. Tim greeted us with a friendly smile and not only remembered us, but the car that he had sold to us previously. He handed us over to James Vertil. James took us around to see a few cars, and started explaining different features and price ranges to us. While we were looking at different options, we came across Honda Accord EX-L 2011 model. The car was very well maintained and was in a very good shape. We suddenly wanted to buy this one, but it was slightly over our budget. In comes the team of Joyce Honda, they made sure that we have the best deal available, with the best pricing options and loan too. All we had to do was to give the papers to James and rest he made sure that everything is worked out just fine. Including the final price with EMI right in our budget. Along with these, Joyce honda also worked out warranty which will suit our needs without putting too much extra load on our pockets.In less than 24 hours of us visiting Tim, we were proud owners of the best car on the block. More than the money and car part of it, we are in absolute love with the customer service that we receive from Tim and James. They never let us feel that we are not taken care off. If you are looking for a car, please please visit Joyce Honda and ask for Tim, James and the team. They are simply awesome!! We are very happy with Joyce Honda....Again!! This will be the place for our next car too!!Thank You Tim, James and team to make our experience so wonderful. Cheers!!Deepak & Nidhi.

ricardosalgado

17 de may. de 2014

He helped me through the whole process and got me the best deal I could've ever dreamt of.Excellent seller and better human being! The fact that he speaks Spanish also is a plus since he was able to explain me all the details of the financing in my first language, that way I could undestand better. Great experience with him and his team.

Not happy

6 de may. de 2014

Three months ago I purchased a used car. Car is certify with 6 months warranty, however I started to have problem with my car next day. Since then I have been lied and car is not fixed until this day. A person in charge does not return calls or emails. This is the worst experience. Stay away from buying a used car at Joyce Honda. In the past I bought a new car at Joyce Honda and never had a problem until next buy. This is not a repeat customer should be treated. What a shame.

thatcd19

29 de abr. de 2014

Mario DiIorio did a fabulous job for me. He was open, honest, pleasant and an absolute pleasure to work with. There was no pressure and there were no gimmicks. It was just an honest business transaction with a friendly professional. If all your employees are like Mario, you have the best dealership I've ever had the pleasure of dealing with. Keep up the good work!! I will definitely recommend Joyce Honda and Mario to all my friends.

cgdeegan

14 de abr. de 2014

My entire experience was 5 star. From my first phone call to the last handshake, Moe made me feel comfortable with my choice to lease again from Joyce Honda. When I encountered a problem after the purchase, it was handled professionally and to my satisfaction. I would never hesitate to recommend Moe and Joyce Honda to anyone.

JKJK

12 de abr. de 2014

Stay away from Joyce Honda Service. I got an oil change service for $52 total and came home. Look at my invoice and realized that Joyce Honda used MOBIL brand instead HONDA genuine oil. I called the manager but he didn't seem to care about using MOBIL oil at their honda shop.UPDATE as of 04/24Okay... Joyce Honda contacted me stating that MOBIL used to be a Honda engine oil supplier. For MOBIL oil, I can go to my local autoshop and pay less than $52.When I go to Honda dealer for oil change, I expect them to use Honda genuine oil regardless of Honda's engine oil supplier. If Joyce honda is so proud of using MOBIL oil instead of Honda genuine oil, then Joyce Honda should disclose the intend and product information to their customers prior to oil change service.

JKJK

12 de abr. de 2014

Stay away from Joyce Honda Service. I got an oil change service for $52 total and came home. Look at my invoice and realized that Joyce Honda used MOBIL brand instead HONDA genuine oil. I called the manager but he didn't seem to care about using MOBIL oil at their honda shop.

Shemus1

8 de abr. de 2014

Jesus was a great salesman and he made the process very pleasant. He was always there to answer all my questions. I will definitely see him for my next car. Thanks Jesus.

tb727

29 de mar. de 2014

Words can't begin to describe what an amazing person Larry Swanson, general manager is. Make a long story short I was in a really tough predicament with another dealership who tried to strong arm me into buying a car I absolutely didn't want. Larry sat with me for several hours, carefully crafting a response, speaking to his higher-up at Honda and made me walk out feeling like a new person. He didn't owe me anything, yet went above and beyond to help me out. He absolutely saved me from a catastrophic mistake. Fast forward to later that month: I worked with both Rudy and then Chuck more closely. Rudy was instrumental in getting me to Larry originally and I can't thank him enough. Chuck is one of the nicest and most down to earth sales guys you will work with. He lets you move at your pace and I enjoyed the rapport I developed with him throughout the course of the month. I wouldn't hesitate to send someone else to him. Certainly as a sales guy he has quotas to meet but he will work with you until he helps you get the car you want. Dave in the finance department was great too, straight-forward in his explanation on things but also sarcastic and funny.Diana Alvarado in Service has been repairing my previous Honda for 6 years. The most genuine service person I've ever worked with. She's the reason I stuck with Joyce and now in addition to Larry, why I'll remain a customer of theirs. You shouldn't bother going to another Honda dealership in NJ. This is absolutely your place and made the car-buying experience as good as it could be.

tb727

22 de mar. de 2014

Words can't begin to describe what an amazing person Larry Swanson, general manager is. Make a long story short I was in a really tough predicament with another dealership who tried to strong arm me into buying a car I absolutely didn't want. Larry sat with me for several hours, carefully crafting a response, speaking to his higher-up at Honda and made me walk out feeling like a new person. He didn't owe me anything, yet went above and beyond to help me out. He absolutely saved me from a catastrophic mistake. Fast forward to later that month: I worked with both Rudy and then Chuck more closely. Rudy was instrumental in getting me to Larry originally. Chuck is one of the nicest and most down to earth sales guys you will work with. He lets you move at your pace and I enjoyed the rapport I developed with him. I wouldn't hesitate to send someone else to him. Certainly as a sales guy he has quotas to meet but he will work with you until he helps you get the car you want. Diana Alvarado in Service has been repairing my Honda for 6 years. The most genuine service person I've ever worked with. She's the reason I stuck with Joyce and in addition to Larry, why I'll remain a customer of theirs. You shouldn't bother going to another Honda dealership in NJ. This is absolutely your place.

kromel93

21 de mar. de 2014

Joyce Honda is the best car dealership I've ever been to. Every single person in there is truly amazing and so friendly ! The manager Tim is such an amazing guy. Hes knows me because my mother bought a car from Joyce Honda a couple years ago and when I came in to look for a car for myself, he told me he had something for me that he knows I would love, and he was absolutely correct ! He showed me a 2013 Honda accord coupe in white and i fell in love ! I worked with Erick Escobar and James Vertil. Both of them were very professional and such a great help. Hector Rios is also a very nice and funny man to work with. His personality is amazing. Everyone I worked with while purchasing my car were very nice. I had a very wonderful experience with them. I will definitely be recommending them to anyone I know who is looking to purchase a car.

cindyholoman

19 de mar. de 2014

I do not have enough kind words to describe Mark Yager. He is very professional, very personable, very knowledge, very honest, very patient. I bought a car from Mark in 2008. I kept his business card and purchased another car from him in 2014. He was just as friendly now as he was in 2008.

agaroselalo

14 de mar. de 2014

A total amazing experience! Tom was very helpful and very accommodating to us. He answered every questions clearly and explained the pros and cons of the cars we were asking about. Wonderful job!

sameerlate

9 de mar. de 2014

I had a enjoyable experience with Joyce Honda. Chuck was very helpful to get me the best price and best car. The follow up even after the car purchase was noteworthy. I have recommended couple of friends to contact Joyce Honda and would recommend everyone to give a try at Joyce Honda. I hope to buy more and more cars from Joyce Honda.

catullus13

7 de mar. de 2014

Buying a car is always painful for me. The agony of decision, the financing, the wheeling and dealing, etc. Abiana and Hector made this a very pleasant experience, and worked their hardest to get me the best deal possible. I highly recommend this dealership: my wife bought her car here, and we plan to get her next car here.

stansr

4 de mar. de 2014

Jack Stewart was a very helpful salesman. He made me feel comfortable, was not high pressure, was very patient, put up with my many questions and answered them all, was willing to discuss price and possible options, and overall made my buying experience one that I wish to thank him for and be willing to deal with him when and if I'm in the market in the future. He was very helpful in showing me the many new innovations (over those in my 2012). And later helped me with some of the new options. That is why I gave him a great rating above which in my opinion should be a GREAT+.

Indivas

25 de feb. de 2014

I was buying my first car so was already a little stressed. But Abiana at Joyce Honda made me comfortable and my experience a great one. Great overall satisfaction

Cecie711

24 de feb. de 2014

I was looking to purchase a newer, reliable vehicle, and thanks to the help of Tim, Hector and Abiana I was able to find the perfect fit. The customer service, for the most part was exceptional. Abiana instantly greeted me when I arrived and helped me step by step with patience and kindness. Tim ensured I received the most for my trade in and Hector so kindly walked me through all the paperwork. With these three, I did not feel rushed, instead I truly felt like a valued customer. Thank you.

MariCastano

20 de feb. de 2014

I was very nervous about going to a dealer as I have had bad experiences in the past but going to Joyce Honda changed all that! Working with Luis Berrio was a pleasure and he tailored a car fit for me and made my experience wonderful. Hector Rios was also a pleasure to work with regarding my financing. Thank you both so much for making my car buying experience so fast and friendly! You guys are wonderful and I will definately recommend your dealer to anyone looking for a great service and a great car!!

Jr275

10 de feb. de 2014

Had an enjoyable time buying a car from this dealership the people sales staff acted professional and fun to work with!! Abiana was great to work with and her manger Tim as well.. She in the end stayed late and wanted to help clean the stuff out of my old car!! Was a kind offer. I would use the all again!!

SatishAiravadia

8 de feb. de 2014

My overall experience was great, Manager Timothy Hall and Sales represnatative Luis Berrio were very helpful and friendly. I would recommend this place to buy a car to my friends and family.

DHLasso

28 de ene. de 2014

luis was able to find me exactly the car i wanted and how i wanted it. i am not a big fan of cars but i had a particular one in mind, without it being a GMC dealer in just a matter of a day he had found not only the perfect car but a really awesome price. i love my terrain. thank you luis and joyce honda team. not forgetting to mention the service dept has been very helpful.

sancapule17

27 de ene. de 2014

Great experience. Mr. Berrio is very friendly and willing to work with you and your needs. I am very happy with my new car and the deal that we were able to work out. Thanks for your help Luis Berrio.

juanmill16

12 de ene. de 2014

I was not planning to leave with a car when i stepped into the dealership but Luis was so helpful that he changed my mind. I left there very excited because i knew i made the right choicee thanks to Luis.

sjbarn02

9 de ene. de 2014

Abalina Catalina was our sales consultant. We stopped by to look at a pre owned Honda Pilot that we found online, but we found out had been sold.Abalina let us know a similar vehicle would be coming to their showroom int he next day or so and we were able to place a hold on it so we could return in a couple days to see it in person.Luckily, when we saw it, it was an even better car that the one we were originally interested in, and we ended up purchasing a great Honda Pilot!Abalina was very helpful and very patient with our questions throughout the process.Thank you!

ChrisVolz55

2 de ene. de 2014

Abiana greeted me about 25 seconds after I walked in the door. She was pleasant, not pushy but knew her stuff. I really wanted to buy "American" (yes, I know, the cars are MADE in America-you know what I mean!) and went to a Ford dealer after my first visit. They only had one vehicle that met my criteria... I did some online reviews on KellyBB and found the CRV was the way to go over the Ford Escape. I got a fair trade in for my vehicle-2008 CRV, which I had purchased at Joyce Honda 3 1/2 years ago. I feel Tim (sales Manager) gave me a fair price for a "courtesy vehicle" 2013 when I returned with my husband a few days later. I'm waiting for my 2nd key (it wasn't given to me when I picked up the car). I did feel the gentleman who finalized my paperwork turned a bit "cold" when I turned down the long-term warranty (which I had not budgeted for). But otherwise, my third purchase from Joyce was a pleasure.

Midvale07034

21 de dic. de 2013

Purchased Honda Accord in 2005. Took the car for service around 2009 with unsatisfactory outcome of the service.Traded-in the Accord in 2010 with CR-V. . . . . the rest is history.2007 CR-V tires pressure indicator remains on no matter what I tried.Called Aron for advise on next steps. Visited the service center unannounced and was told that I picked the busiest day of the week.However, I decided to get my car being checked and got over with the issue. The service team under Aron's leadership did show professionalism and took care the issue in about 2 hours waiting. It's worth it because I am no longer looking at the tires pressure indicator on anymore. The best of all, the service was a 2013 Christmas gift for my family.Keep up the good work. . . . . . Aron and team. Merry Christmas 2013 and Happy New Year 2014.

LadyTuck365

6 de dic. de 2013

I pretty much gave a 5 star rating because Jennifer who sold me my first new car, Honda CRV AWD was totally fantastic, professional, pleasant and definitely put me at ease immediately.... I received a nice quote online and followed up w her within the next couple of days..... She truly goes out of her way to help and is very informative of the product she is selling as it should be.... ....NOT Pushy by no means ....... If U R n the market for a car, I seriously recommend her .... No complaints at all and am looking forward to having my car/ truck serviced w this company ...Thank U Joyce Honda !

Gmanzi

2 de dic. de 2013

Jen was very personable & knowledgable. We are very happy with the price we paid for the car. She was a pleasure to do business with!

buyer112013

23 de nov. de 2013

Luis and the rest of the used car team did a professional job, and I got a fair price and a power train warranty that made it worth taking a chance on an older vehicle. This is the sixth car my family has purchased from the Grecco family dealerships over the last 20+ years (2 new Mercurys, 2 new and one certified used Honda, 1 certified used Infiniti) and it will continue to be the first place I look as our needs arise. Good service department, too; although not directly part of this transaction, that helped me decide to buy from Joyce Honda again.

busyboy45

10 de nov. de 2013

Very good experience with this dealership. This was an internet purchase and not only do I live out of state, I live out of country!Pricing was a breeze. I placed one offer, after the vehicle had already been reduced over $1,000.00, and my offer was accepted. Plus, I asked, and was able to receive and addition $120.00 in Honda parts, AFTER we both agreed on the final price !I had the very good fortune to deal with Sales Person, David McGrath. David was always quick to return my e-mails and take care of any questions and request that I had. David was also experienced with out of town and out of country transactions and knew what was required to handle this sale. This, of course, made the sale a lot less stressful for myself.David was good enough to pick me up from the airport and after a visit to the dealership I was on my 1,800 mile trip back home.I would highly recommend David if you are making an out of town inquiry. Going from my experience you WONT be disappointed !!Very SincerelyBruce S.

Green033

10 de nov. de 2013

It's been a pleasant experience working with Honda Joyce Dealership. Carlos Dasilva was gracious and accommodating to my requirements and budget. He explained the details of the deal and gave me plenty of flexible options to choose from. Without him, it wouldn't have been possible to cut the deal. Would like to recommend this place to relatives and friends for sure..!!

willson

20 de ago. de 2013

great experience. Great sales man. Courteous and proficient and kind. We are more than satisfied. hope you find the same as we did. Great car.

Jetboy585

22 de jul. de 2013

Had an engine repair and maintenance service that was needed for my Honda accord, Ernest scheduled my appointment first thing in the morning and made sure the shuttle was ready to drop me off home, Ernest Blondollino is very professional and honest and knows how to treat customers, i would recommend Ernest to anyone who is taking there Honda to service at joyce.....

Adavis8

16 de jul. de 2013

Wonderful experience! I would recommend this dealership to anyone looking for a hassle-free experience. I will be a future customer for sure. I couldn't have gotten a better deal on an amazing car.

blanigan

12 de jul. de 2013

This was our first experience leasing & Joyce Honda with our salesperson Tom Duffy made it so pleasant. We had so many questions and Tom answered them without hesitation. He even answered many we didn't know to ask!My husband & I both remarked that we had never had such a positive, stress-free experience buying a car/visiting a dealer before. Tom's professionalism & knowledge were apparent from the first handshake.After purchasing the car, Tom was patient with explaining the features of the CRV and even took the time to help me enter my names into the Bluetooth feature on the car, which I love.Based on our experience, I would recommend Joyce Honda.

arlne1

10 de jul. de 2013

After making a deal for a 2013 White CRV with navigation, they changed the price at the last minute, 6pm on Saturday night. I was getting .09% financing from Honda and $1,000 in loyalty cash (I've owned 3 Hondas since 2002). I refused to pay the extra money and they told me to go to another dealer, they couldn't do anything about it. The loyalty cash and the .09% financing was going to expire on Monday, 7/8/13, it was now 6pm on Saturday 7/6/13. I thought I had lost the deal. Monday morning I called other dealers and Autosport Honda in Bridgewater had the exact same car, got it ready, did all the paperwork, gave me $1000 loyalty cash and I also got the .09% financing. I will never recommend Joyce Honda to anyone and they should review their shady business practices.

robinsands

15 de jun. de 2013

excellent experience. Very fair and honest. Gave a very fair price for our trade and they were a pleasure to deal with. good communication and follow up also.

rstephens1138

15 de jun. de 2013

The adage of Murphy's Law is true: "Anything that can go wrong, will go wrong." And for me that was the week of 6/3. My old vehicle reached the end of it's life & I had an absolute plethora of commitments that I either had to be at or get done. And now on top of everything else going on, I had to buy a new car before the old one died. So I can't even put to words how happy it made me that the least stressful event that week was buying my new car from Jennifer Outen at Joyce Honda. Her level of professionalism, customer service & forthrightness reminded me of my company's CDW Sales Rep. She also took personal responsibility ensuring that the minor issues I had with the aftermarket accessories where resolved. In addition to that the overall level of professionalism & service from both the finance & service department was outstanding. I heartily recommend this dealership & if I buy another Honda, plan to purchase it from them.

marky98

30 de may. de 2013

the service was easy and quick, the car was exactly what I wanted, I would definitely use this dealership again.The salesman was informative and new all the features

DAVE096

17 de may. de 2013

I've been to this dealership a few times over the years and I can't say that all of my earlier trips were particularly enjoyable experiences. Last month, after several years away, I stopped by Joyce Honda to purchase a used car and was greeted on the lot by salesperson Abiana. She was friendly and very determined to sell a car to me. I noticed right off that she listened well and really made an effort to meets my car needs as far as model, age, and price range. I have to say that Abiana was very good and did not come across like she was just trying to make a sale. Instead, she created a relaxed, professional environment where is was enjoyable to make a deal. The feeling that I was treated fairly and with respect will bring me back to this dealer again the next time I am looking for a car.

phightins8008

9 de may. de 2013

I saw a certified Honda Pilot on Auto Trader at two different NJ Honda Dealers that I liked. I drove 2.5 hours to Joyce Honda 1st to look at one, then I was going to drive 1.25 hours to look at another. I contacted Eric before I left to make sure that the Pilot was still there. I told him that I was a bit hurried and asked if he could have it ready for me to check out and take for a test drive. He told me "no problem" and was ready when I got there. I liked the SUV very much and told him that I had to rush if I was going to make it to the second Honda dealer before they closed. He took me in to see Tim before I left. I told Tim how I was in a big hurry and how I was looking at one other Pilot and would make my decision that day then return to purchase the vehicle on Tuesday. Tim then said to me "I am going to make you a deal that keeps you from walking out that door". He made me a very good offer. I asked about a couple of minor flaws with the SUV. He told me that they would take care of them. I rushed out the door was on my way to the other dealership. I got 5 miles down the road and started thinking. The other Pilot I was going to see was $1,000 more then the original price and had 13,000 miles less. Now, after Tim's offer the Joyce Honda was $2,700 less. I just turned around and went back to Joyce Honda. I did the paper work and purchased the car. Isabel got me the financing and the deal was seamless! I returned on Tuesday to pick up my Pilot. They had taken care of the two small issues on Monday and everything was good to go. This was worth the drive from Exton PA. Everyone at Joyce Honda was friendly and professional. I will be purchasing another Honda Pilot in the near future and I will be calling Joyce Honda. Thank you Erick, Tim and Isabel,Frank Ent

JBauer__

29 de abr. de 2013

Jim was a great salesman; he took the time to pick me up at my house the day my car was ready. At the dealership we did the rest of the paperwork, he showed me my new car and off I went. It could not have been any easier and I love the car...

Maricelly

24 de abr. de 2013

This was our first visit to Joyce. It was a great experience, from the moment we walked in everyone was very friendly. Abiana was very professional and attentive, I really do not like the whole sales person experience, but unlike other dealerships, this more like dealing with family. I love my "new" car!!

nate_panza

18 de abr. de 2013

I started my car search because my car was in an accident. when i started working with Jose he was extremely helpful and gave me everything i needed to make a smart decision. i wrote this review because ive shopped at other dealerships and they were always over-bearing and seemed only concerned about making money and not my needs, Jose was a great salesman and i would love to work with him in the future.

ttrack

17 de abr. de 2013

I just completed my third lease experience with Joyce Honda and its salesman Jack Stewart. Jack has been extremely helpful, courteous, and knowledgeable, and he has made leasing a simple, straightforward process. All of the Joyce Honda staff are very professional and I would highly recommend this dealership and Mr. Stewart when looking to lease (or buy) a Honda.

Jaitermom

13 de abr. de 2013

Bill is an honest, friendly salesman who makes it easy to buy a car. Eric went out of his way to make sure I was taken cared for when I brought my car in for minor fixes. I HIGHLY recommend Joyce Honda!

chris1113

11 de abr. de 2013

we had been to many dealers prior to going to Joyce Honda and it was a night mare, We walk out angry, disappointed and discussed. We almost gave up and I saw a car on the Website we liked. I made an offer, Dave called me back and the minute we got to Joyce Honda our experience was totally different. Dave was pleasant, made us feel comfortable and made purchasing a vehicle so enjoyable. I well never go anywhere else.

mcnsch

5 de abr. de 2013

Mario Dilorio was the main reason I purchased my car through Joyce Honda. I dislike the new car buying experience and have no problem walking out of a showroom if I don't like the salesperson, even if it means being inconvenienced by driving far away to another dealer with the same brand or even switching to a different brand. From the moment we met Mario, he was just the right combination of friendliness, professional and trustworthiness. We didn't feel pressured to buy a vehicle, and Mario gave us all the information we needed to make a decision up front. I kept waiting to be hit with hidden fees, issues with my trade-in or other suprises, but there weren't any. I would definitely recommend Mario! The person who handled the business end of the sale was also friendly, professional and easy to work with, sorry I can't remember his name. Two other advantages for using Joyce Honda. They have many vehicles in stock so there are many to choose from so the purchase can be made quickly, and because of the volume, prices are very competitive.

KellyS1986

3 de abr. de 2013

My experience with Joyce Honda was an amazing one! I received my first car from them in 2011 and recently traded it in for a 2013. Each time I walk into Joyce the staff is inviting, friendly, and positive. They work well with their customers and want to get to know you. I never felt like I was just a sale to them...my safety and budget they worked well with and even worked along side me with a small bump I had in my credit score that I had resolved months before. Joyce Honda is a place I would recommend to anyone. They treat you as a person and most importantly a family member! Thanks Joyce Honda for an amazing continued experience! :)

2697

27 de mar. de 2013

I had an accident that totaled my car, my son Thomas Kitchell recommended Joyce Honda. He had bought his used Honda there and was extremely satisfied. He called me and told me to go there the next morning, on the lot there was a Honda Civic. My sales person Bianna C. was exceptional and the car was mine that afternoon. The people I came in contact with were pleasant and I would recommend this Honda Dealer to anyone.

willson

27 de mar. de 2013

We are enjoying many of the features of our "certified" 2010 Odyssey just purchased from Joyce. But we have some things that were not repaired during the certification process.1) We quickly noticed when driving into the sunglare that the windshield is badly pitted by stones and in fact has a traveling crack on passenger side and a second pit on the driver's side that penetrate the outer glass. These defects were unnoticed until sunglare illuminated them. The car has only been driven a few miles since we bought it and never behind a truck or even on the highway. Hence I can assure you the pits and cracks were there before our purchase. I will want the windshield replaced with original equipment having the SAME exact tinting, both in density and color, and will want to verify such before its installation.2) The XM radio only receives the default free stations. I dont think we can turn on "free" reception for the next 3 months. I think Joyce has to enable the "free" reception of "all" stations for 3 months.3) I appreciate the three keys received, but find none of the 3 to be valet keys as stated on the certification.4) The transmission shifts with jerking. Is that the way a Honda Odyssey normally works. On the Chevrolet, it was easily made to shift smoothly by a simple adjustment. I would like verification by Joyce Motors whether the car shifting correctly and we simply "have to get used to it." I dont know how well it shifts at high speeds, our experience so far has been in town, where shifting is occurring below 45 mph.5) I checked the brake shoes this morning, after seeing that other cerified work was not up to par, and find the shoes are far less than 50% of thickness as requeired on a pre-owned certified car.6) We paid about $2,000 more than Honda's blue book value and even then find that not all repairs were done as required for a certified vehicle.7) This is my second attempt to get the repairs done as per a cerified vehicle.How do we get these defects repaired?

KarenBloch

22 de mar. de 2013

After my Dodge Caravan was declared a total loss in an accident on March 8th, my husband and I needed to purchase a new vehicle for me. I had wanted a Honda Odyssey back when we settled for the Caravan and my husband and I did a tremendous amount of research on local Honda dealers for days and days. I really relied on the reviews I read here and we went into Joyce Honda on March 16th to see about purchasing. I was hopeful, but always cautious as until now every car dealership I have experienced personally has been a bit cold and clinical and I was leery.I could not have been more wrong. From the moment we walked into the used car showroom and the Manager greeted us we felt very comfortable and welcomed. Art Blenner was the salesman we were introduced to and he even went out of his way to include our daughter in the courtesies and hellos. In asking me what I was looking for he was very knowledgable about the stock on hand and within a few moments we were sitting in a 2010 Odyssey. He had me test drive it to their Rockaway lot to look at another model and we did not even drive the other one, we were in love.Not only was the car exactly what we wanted, but it was a much higher trim than we expected to find a good deal on and the deal they made us was outstanding!! Bill Lally quickly and professionally handled the financing and we were extremely happy with his work and the rate he got for us at a well known bank.I would highly recommend Joyce Honda as they were friendly, knowledgable, well priced and even spent time teaching me about all the bells and whistles on my new vehicle. I will definitely go back when it is time for our daughter to drive, as well as when I am again in the car market.

josh10329

21 de mar. de 2013

The sales process and pricing were good, although getting through finance was a tad slow. Jennifer Outen and Matt Wicksness were helpful and pleasant to deal with!I was happy with Joyce Honda throughout the buying proces. After arriving home with my new vehicle and finding a tire flat before my next drive, they honorably agreed to replace the tire.

Que21

8 de mar. de 2013

This was my first new car purchase in 16 years. I have to say that before I went to Joyce Honda, my husband had done a lot of research and test drove several SUVs and his first choice was the Honda Pilot. It was then my job to go to the Honda dealer and test drive the pilot. When I got there I was introduced to Larry Swanson, the VP General Manager of the store. I was so blessed to meet him. He was patient with me and answered all my questions. Even though he knew I was not going to buy that day without my husband, he spent a lot of time with me going over all the wonderful things about the car, about the financing options, and took me for a generous test drive. I was so impressed with Larry's honesty and geniune care and he never pressured me. He was so pleasant. His price for the car was better than others as well. After we purchased the car, I went to Joyce Honda to pick up my new car and I met Joe DePalma and Jack Stewart. Joe went over the details of the papers with me and Jack spent a lot of time going over the details of the car inside and out and training me how to use the navigation computer. He was very knowledgable and a great teacher. It was a great experience to deal with these three men at Joyce Honda. I highly recommend them.

jencleary1

6 de mar. de 2013

While my husband and I were pretty sure we wanted a new Honda CRV and had done a bunch of research on our own, we weren't entirely set on the decision until we were able to have all of our remaining questions answered honestly, and straightforwardly. I'm SO happy that Mario Dilorio helped us with our purchasehe had great information, was kind and funny, and we never once felt like were pressured or "being sold." Because of our experience with Mario, we were able to consider our purchase objectively, without feeling rushed or obligated. I'm sure the rest of the people at the dealership are great, but if you're looking for a low-intensity car buying experience, Mario's your guy.

Fernbrook

28 de feb. de 2013

I must say, Rich was kind,friendly, not pushy at all . I bought the car and drove it home within 24 hours. He treats you like a friend....most important!!!! Thanks

SSalerno

23 de feb. de 2013

My friends were 100% correct when they advised me to shop at Joyce Honda! Dealing with Carlos Da Silva was an absolute pleasure. As a salesman myself, I appreciated the way I was treated. The experience was very relaxed and I felt no pressure. I will now recommend Joyce Honda to my family and friends!

ncecere

13 de feb. de 2013

A wonderful experience at Joyce Honda! Quick and fair response. Definitely made sale more appeasable. All very friendly employees. A beautiful product which made my almost 17 year-old daughter the happiest girl in the world! David's personality fit in to all aspects of a sale, especially with a young, soon to be new driver. Thank you Joyce Honda!

bhemenway56

12 de feb. de 2013

I originally came into Joyce Honda without any intention on buying a new car but as a favor to my husband to look at the new Honda Civic. However, when I started speaking with Al I felt at ease. He made me feel like I was buying a car from a dear friend not an overbearing in your face type of salesman. He is very knowledgeable and was extremely patient with me when I picked up my new Honda Civic EX-L to make sure I knew how to use all the little neat gadgets in this car. I would definitely refer my family and friends to Al. I just love my new car!!

rongala

12 de feb. de 2013

I've been leasing Hondas from Joyce Honda for over 15 years and have recommended Joyce Honda to my family and friends - many of whom have become Joyce customers. You can expect professional service at Joyce from the top down. I always enjoy dealing with their excellent sales staff and their service & parts departments are the best in The business.

Xixipe12

31 de ene. de 2013

Diana Artesona was a complete pleasure to work with! She was very down to earth and understood all my needs, including my financial restraints, and was very helpful thoughout the entire process! She helped find the right vehicle for my needs and worked with me and other members of her team to get me the best possible price for my budget. She was so professional and such a sweet woman. It's refreshing to find sales represenatives that are truly there to help YOU!. I totally love my car and would go back to her to buy any other vehicle in the future!Thank you Diana!!!

SeanFlynn

27 de ene. de 2013

Because I'm so young, it's rare to find a dealership that actually takes me seriously, and Joyce Honda was the only one that did. I felt comfortable throughout the entire process, and am very satisfied with the car and service. Highly recommended.

Tom Asbaty

24 de ene. de 2013

Jennifer and Angelo were both very friendly making the purchase nice and easy.I'm an internet buyer for hassle free purchases. Thank you both. Tom Asbaty

lenon.hiraman

7 de ene. de 2013

I was extremely happy with the pricing that I received from Jen outen and Matt Wicksness they were was extremely helpful with getting me the civic. They walked me thought the entire process and made me feel extremely comfortable.

taraedmunds

4 de ene. de 2013

We felt that Richard & Ed gave us the best price they could for the car. They were helpful in getting the right car for our family.

gerlylanuza

2 de ene. de 2013

The customer service and friendliness of the staff are excellent/great because we were given all the time we need to explore the available car choices and was explained well and we always felt great accomodating feeling all throughout the process.The Quality of work and overall experience is just good because we felt very satisfied will almost everything that was done except that the car choices is lacking to be shown to us which is the "honda fit" which is the other main possible choice we are very interested and the financial process for the car did not go well to our "optimistic" expectation.The Price that we got for the Honda Civic LX 2013 is just okay because we felt that it was just the normal price, we did not felt that there was a year end promo although the dealer told us that there is a $500 discount on our price already.

duffster16

1 de ene. de 2013

This is my third purchase from Joyce. Although I am now living in West Orange and could very well have gone to the Paul Miller Honda dealer in West Caldwell. I chose Joyce instead. I purchased my first Honda from Joyce in 1980. And since that was a good experience I went back to them in 2010.

Sfonseca21

31 de dic. de 2012

Diana was really awesome and took good care of me buying my first car and she worked hard to get me a good deal which I really appreciated.

JakeS

29 de dic. de 2012

Joyce Honda is THE reason that car salespeople get a bad rep! Sorry for the long review, but I want to give you details of their "customer service". My family and I have been doing business with Joyce Honda for a number of years, always going there for our new car, and have always walked away happy, but unfortunately the gentleman we dealt with is no longer there. So this time around I started working with Stephen Owusu, initially via email and then yesterday to "finish" the deal. Mr. Owusu told me that they had the car I wanted (model, color, interior, etc.) via email and I asked him to disclose all the fees and figures before I came in so that I can run my own calculations (we were looking to lease the vehicle) and make sure we were on the same page. He emailed me "all" the numbers and although we had a discrepancy I thought that if we met in person the difference could be found pretty quickly - and that's where the niceties ended. When we arrived at the dealership I asked Mr. Owusu to show me all the numbers, because we were still matching up. Of course he didn't know how a lot of these numbers are derived, so he went back to get the "finance manager". Thirty minutes later an elderly gentleman in a cheap gold watch and slicked back hair arrives and shows me the same numbers Mr. Owusu did, the only difference being that he pointed to each one and circled a few more. When I asked him to explain how he arrived at some of the numbers he tried spinning the situation and talked to me like a child. When I asked him that it was surprising that the "finance manager" doesn't know what a number is composed of, he told me he wasn't the finance manager, but a senior salesperson. When I insisted on speaking with the finance manager we had to wait and additional 30-45 minutes. When the "finance manager" did arrive, he once again did the pointing and circling of numbers until I pressed him and then they disclosed that they were adding an "acquisition fee" - which was why my calculations were off. This number was only disclosed after wasting 2 1/2 hours! Angry as we were about this back-and-forth we were willing to continue with the transaction. When we were ready to go ahead with the paperwork, Mr. Owusu was nice enought to tell us that they didn't have the color that we wanted. This after indicating initially that they did have that color and us going through 3 hours of nonsense! The way he said it was so obnoxious and condescending that the only thing this guy should be selling is poison to rats. That was our tipping point - we left the dealership and I told him that they have lost my family's business.

jacobsz

29 de dic. de 2012

Joyce Honda is THE reason that car salespeople get a bad rep! Sorry for the long review, but I want to give you details of their "customer service". My family and I have been doing business with Joyce Honda for a number of years, always going there for our new car, and have always walked away happy, but unfortunately the gentleman we dealt with is no longer there. So this time around I started working with Stephen Owusu, initially via email and then yesterday to "finish" the deal. Mr. Owusu told me that they had the car I wanted (model, color, interior, etc.) via email and I asked him to disclose all the fees and figures before I came in so that I can run my own calculations (we were looking to lease the vehicle) and make sure we were on the same page. He emailed me "all" the numbers and although we had a discrepancy I thought that if we met in person the difference could be found pretty quickly - and that's where the niceties ended. When we arrived at the dealership I asked Mr. Owusu to show me all the numbers, because we were still matching up. Of course he didn't know how a lot of these numbers are derived, so he went back to get the "finance manager". Thirty minutes later an elderly gentleman in a cheap gold watch and slicked back hair arrives and shows me the same numbers Mr. Owusu did, the only difference being that he pointed to each one and circled a few more. When I asked him to explain how he arrived at some of the numbers he tried spinning the situation and talked to me like a child. When I asked him that it was surprising that the "finance manager" doesn't know what a number is composed of, he told me he wasn't the finance manager, but a senior salesperson. When I insisted on speaking with the finance manager we had to wait and additional 30-45 minutes. When the "finance manager" did arrive, he once again did the pointing and circling of numbers until I pressed him and then they disclosed that they were adding an "acquisition fee" - which was why my calculations were off. This number was only disclosed after wasting 2 1/2 hours! Angry as we were about this back-and-forth we were willing to continue with the transaction. When we were ready to go ahead with the paperwork, Mr. Owusu was nice enought to tell us that they didn't have the color that we wanted. This after indicating initially that they did have that color and us going through 3 hours of nonsense! The way he said it was so obnoxious and condescending that the only thing this guy should be selling is poison to rats. That was our tipping point - we left the dealership and I told him that they have lost my family's business.

heriseduardo27

23 de dic. de 2012

Thank you guys, Omar & Jose, got a nice Buick SUV , it was a great experience come to the Honda dealer at Dover, NJ. i was just walking in to find out if i could apply for a car, and this two guys make it , possible, once again, Thank you !!!Will i recommend this dealer?, absolutelly YES!!!!!

civ3

19 de dic. de 2012

This is our second car from Joyce. We like that you can get a real internet price, no discounts that won't apply in the end, and no invitation to come in and talk price. This is useful if you want ask more than one dealership and compare prices. In my case, I was given a price for an end-of-year base model, but when I showed up, they said it would be impossible to find a base and had to negotiate for an ex upgrade. I've bought end-of-year models before, so I understand that this discount strategy goes along with limited selection, but wish I knew more about availability at the email level. Anyway, we did well, and my wife is happy with the car. There was a little push for insurance related add-ons, but I'm used to saying "no" for this and everything else. I bought cars from a few dealerships and you have to expect that wherever you go. Also, no issues when we came to pick up the car. In fact, the salesman took time to show us all the features.

AlecDreghorn

15 de dic. de 2012

Great dealership, great service and deal. Would recommend to anyone. Looking forward to driving around in my new car, loved it all. Great people! Meow!

kingsman108

3 de dic. de 2012

My experience with Joyce Honda was very good and I was very pleasing of their staffs professional services. I had Mr. Mark Yager walked the lot with us to search for a low mileages used car. Mr. Yager patiently and very kindly walked me through the selection process. He answered all my inquiries and made sure I understood everything. All-in-all, I am very satisfied of Joyce Honda service and their fair sale price.

JOHNMCNELIS

1 de dic. de 2012

She was more than friendly. She know the product she was selling. I was with GM for 20 years. If I was running a dealership, I would hire her in a minuted. Or as we say in northern NJ, I would hire her in a NY minute. It is so nice to work with a salesperson who has knowledge of the product they are selling. I would recommend this dealer in a minute. The dealership was as clean as clean could be. I was in the Navy for 6 years and that impressed me. Joyce Honda will be my first stop when needing a new or used car and I'm differently looking for Diana Artesona. I would differently recommend Joyce Honda if anyone should ask. Thank You, John McNelisPS. And the sales manager treats you like you have been a customer for 20 years. Overall a GREAT experience.

Marcm1314

1 de dic. de 2012

I highly recommend Bill Lally at Joyce Honda - he made the process simple and was transparent and honest at all points throughout the sales process.

Jpc33mac

1 de dic. de 2012

It appears that the dealership is selling quality used cars. Both Omar and Jose were knowledgable and respectful. They have a low pressure approach to making a deal. I would recommend giving them an opportunity if they have the type of car you're looking for.

bigmomma321

28 de nov. de 2012

We are toyota owners for a long time and have several of them. After shopping around but could not find one that fit our needs and price. We dicide to stop at Joyce Honda and look around.We saw their add in the news paper for a big sales weekend. We found one and walked inside. Mr Luis Mauricio-Berrio greeted us right away.He got us in the car and walked us thru all the details.After driving it we relized the make was what we where looking for.I wanted a newer one and was informed they had more. We than drove another one that fit closer to what we were looking for.He was a very good sales man whom we highly recomend to all.Every concern was addressed.Thank-you Mr. Luis for being so efficient.

db5962

26 de nov. de 2012

Diana was very helpful in assisting us with our purchase of a used Accord. The car is in very good condition and the staff was very friendly. This is our third vehicle purchased from Joyce Honda and we have been very satisfied with our experience.

123burns

26 de nov. de 2012

I had a terrific experience purchasing my car. This was all due to Mr. Acre, whom I found to be knowledgeable, accommodating, and trustworthy. I felt confident with my decision, and I really appreciated his involvement. I would definely refer family members and friends in the future. I wish him continued success at your dearlership.

bmccormack001

19 de nov. de 2012

I was not new to Joyce Honda... I returned there following a terrible broadside hit to my 08 Honda CR-V. My Honda went to it's death to protect my husband, grandson and myself and sadly was totaled by my insurance company.... I was devastated! Then Hurricane Sandy hit making life really challenging here in New Jersey. I called the Joyce Honda dealership to make sure they were opened but the phones were not working. After the second day...my husband and I just drove down to the dealership. We pulled into the pre-owned lot and there he was - Mark Yager walked the lot with us to find the perfect low mileage, clean carfax, Honda certified replacement vehicle for me. Now keep in mind.... Joyce Honda had no power, heat, phones, computers, fax, copy machine and yet the next day I drove out of the dealership in my new 09 Honda CR-V with a FULL TANK OF GAS that Mark Yager invested 2 hrs to wait in line to fill. I am more than pleased with the dealership and service department....I returned there and recommend you do to.

tb727

18 de nov. de 2012

Diana is absolutely the best when it comes to servicing my Honda. She's unlike any other service person from any other dealer I've ever met. She's honest in her assessment of what the vehicle needs and is always forthright in making your experience a positive one. If Diana ever leaves Joyce Honda, I leave too.

Jane Porges

17 de nov. de 2012

I am a returning customer of Joyce Honda, having purchased my new 2005 Honda Accord 6 years ago. Unfortunately my 2005 Honda was a total loss from Hurricane Sandy flooding. Yesterday I purchased a pre-owned certified 2008 Honda Accord rom Joyce Honda. I am a loyal customer of Joyce Honda because of the excellent service and advice I have received. I have always been treated with respect at Joyce and my experience in new car sales to service and now a pre-owned sale I have found Joyce staff and care to be superior to other Honda dealers. Thank you.

jlynch7260

14 de nov. de 2012

Both Mr. McGrath and Mr. Berrio were knowledgeable and very patient in our purchase of a certified, pre owned vehicle. Mr. McGrath was very responsive to our initial e-mail and though he was working with another client upon our arrival, Mr. Berrio stepped in for a seamless transition and sale. The finance department was friendly, helpful and thorough in explaining anything we needed to know. I strongly reccomend these men and Joyce Honda to all readers. Though I have never owned a Honda product, my initial experience with their front line staff has been extremely positive. In a nutshell; they were well informed on the product and service, good communicators, forthright on terms of sale, finance and trade in value, timely (very important) in vehicle delivery and generally just affable people.

lrreed

5 de nov. de 2012

Bob was extraordinarly accommodating and gave us a great deal on our SUV. He and our salesman Luis followed through on all requests we made. While we were initially disappointed on losing out on another SUV, we are very pleased with the SUV we bought. The cosmetic work that was done to repair scratches, etc was very good.

Teresita Martinez

5 de nov. de 2012

Luis Berrio is an excellent salesman collaborated a lot in making a good choice, and helped me to get a good credit. He is nice.

VisDrew

27 de oct. de 2012

Diana was very friendly and helpful as we were searching for a used car that would suit our needs. We had our eyes on a used Honda Pilot and she showed us a couple of vehicles on the lot (Pilots and other cars). After looking we were not really crazy about the cars we tested, so she told us about a car that wasn't ready for sale. My first thought was, "Yeah, sure...is this one of those tricks to get us to spend more money or something like that?" She showed us a car that was about to be prepped for sale, but it was locked and unavailable to drive. She said she would call us when it was ready, probably in a day or two. Sure enough, 2 days later she called and we drove out again to look at it. The car was in great shape, had pretty much all the features we were looking for, and it was in the same price range we were already looking. They helped us with financing and we bought the Pilot. After the sale there was an issue with the title, but they promptly made new temporary tags until the new title was ready. All-in-all, we had a very good experience. It was a pain driving out there three different times dealing with the title, but in the end it all worked out. I would recommend this dealer, and ask for Diana!!!

misamassa

22 de oct. de 2012

Purchased 3 accords from this dealer and referred five freinds. I have dealt with Mr. Larry Swanson for many years who has been professional and couteous. Need I say more.

chu.catherine

19 de oct. de 2012

My overall experience was very good. I had a minor hiccup that was quickly resolved and traded in my old '01 Camry for a lightly used '12 Civic. I've never purchased a car before but Mark very kindly walked me through the process and made sure I understood everything. I've heard horror stories at dealerships before but never experienced that at Joyce. Thank you!

Tomvalva

19 de oct. de 2012

Great buying experience, fair and friendly, will definitely come back and purchase again. We've purchased from Joyce Honda several times in the past, and have always been pleased with the people, service and product.

patoa17

17 de oct. de 2012

The service provide the confident of making the good choice of a car the different selections of cars that you can select from and be convenient for you needs.

blondiern

17 de oct. de 2012

I first went to Joyce Honda a few years ago on recommendation from my sisters and was so pleased with the service then and in all dealings with them sense, I knew when I was ready to upgrade to a newer CRV that I would only consider this dealership and Matt Wicksenes...he is helpful, friendly, knowledgeable and so easy to work with, I am thankful to him and was so relieved to see he still was at Joyce Honda...Joe San Roman assisted me as well and was the one who first had Matt help me with the first Honda I purchased 3 yrs ago...I will head right back there for my next car as well!...Ann H.

unhappy

16 de oct. de 2012

I twice have found that a repair they suggested was either unnecessary or extremely premature. Not happy and not going back!

brian.diffley

15 de oct. de 2012

I got a great deal on a used truck, would definitely recommend the dealership and Luis to anyone I know looking for a quality used car

ETMURPH1

15 de oct. de 2012

Thanks to TOM & JERRY[no pun intended] for a stress free day of trading in our Honda for a new Honda.Both went out of their way to make it a smooth transaction.Thanks again.ED&TINA CALLAHAN

rushh

10 de oct. de 2012

We had a great experience two years ago when we purchased our first used Honda Odyssey from this dealer, and our second experience (purchasing a used Honda Accord) this week was just as positive.

Ewr4sxm

8 de oct. de 2012

Great experience. Probably the easiest car buying experience I ever had. From the time I walked in the door to the time I left with a new car was about an hour. Steve was great, right to the point and up front. He was a great salesman and an asset to Joyce Honda.

fredhof

4 de oct. de 2012

My car died unexpectedly, and I needed a replacement quickly . I was looking at CR-V, RAV4, and Forester certified prepend. There are numerous dealers and options, but Bill listened to our needs, and helped US find the right combo of price, features and condition. I am thrilled with the car, and the post-sales service I have experienced. Knowing I'll be in the market again in the next 2 years to replace another car, Bill and Joyce Honda will be my first stop.

EllenKolakowski

2 de oct. de 2012

From the first time I stepped onto the lot, Omar approached me. He was friendly, informed, and knowledgeable. I returned that evening with my husband, Scott, and we purchased a 2009 Accord. Honda is such a good product - it sells itself, but a used car is a used car, and Omar made us confident in Joyce Honda dealership and the Accord we purchased.

shaji72

1 de oct. de 2012

Mark was very cooperative and helped us in buying the car. The service was exceptional. He listened to our concerns and questions and assured us about the deal. After the purchase was done, he took time time to familiarize us with the vehicle and when a minor defect was found he suggested us to take it to the service dept rightaway and reported the problem. Would recommend this dealer to a friend.

lou.d.falco

27 de sep. de 2012

DIana was extremely helpful and thoughtful. She worked with us on getting the price we felt was fair. She was courteous and always available for questions. Her knowledge of the vehicle in question was very good. I would recommend her to anyone looking for a pre-owned Honda or other vehicle.

lourdes.j.rojas.3

26 de sep. de 2012

Matt Campbell was great and so easy to work with. No pressure and very straight forward. I highly recommend Joyce Honda and Matt Campbell for used car purchases.

proudmom44

25 de sep. de 2012

We were purchasing our son's first car. We worked with Albert and then he referred us to Bill Lally in Used Car Sales. Bill went above and beyond to get my son into the best fit for what he was requesting. At first we did not see stock at the dealership and Bill kept driving in car after car until my son was content. I have NEVER seen customer service like this before and the employees work as a TEAM not against one another. When my son is ready for his next car JOYCE HONDA will be our first stop. *We visited the service dept for a minor issue and this crew is professional and informs you as to where to park, how long the service will be and the reception room is very well stocked with snacks and bottled water.I seriously can not say enough about Bill's patience with my 16 year old. He is a class act. Do not hesitate to visit either New or Used car Sales-either is Bar-None the best salespeople around!!!!

Pete H

22 de sep. de 2012

I experienced excessive wait time on the phone when trying to make an appointment - then I was passed from person to person until I FINALLY ended up with the service department. I explained what I needed done - mostly nickel and dime things like fixing dome lights and replacing the seat belt retractor on the driver's side, and fixing a hinge on the console compartment. Also 90k and 100k major services. Well - guess what? The hinge wasn't fixed, the seat belt wasn't fixed, the 100k mile service wasn't indicated on the paperwork so who knows - but of COURSE they found 'worn brakes'. If the small stuff wasn't done, how can I believe the BIG stuff was done correctly?

brittany.cole.754570

19 de sep. de 2012

I was very please with the experience I received when I came to look at a vehicle to lease. Mr. Duffy took us out to look at the different models I could choose from and gave me different options. He was very helpful in explaining exactly what I needed to do and how to do it.

supersunniegirl

19 de sep. de 2012

During multiple visits to Joyce for service I was reporting issues with my 2010 Pilot. I was hearing a fan running continuously and feeling the vehicle running a little jerky as if it we about to stall I was re assured that no codes were appearing and all appeared fine with the vehicle. It was not until I had to have it towed in for repairs months later that I was informed that that this is a common problem and that Honda is aware of these types of issues. The problem was with a relay switch and spark plugs on the 2010 model appear to be cracking. Honda was replacing them however they would only replace them one by one" under warranty. As for the fan issue: that I was reporting: That problem was now going to cost $300 to repair because 1 of the 10 time that visited Joyce for service it did not appear in the technicians write-up. Therefore they would not consider it a "warranty issue" Still my husband and I continued business with Joyce and purchased another vehicle. During the installation of the new vehicle plate it took two sales men and a technician to DRIL new holes in my husbands car as they did not have the appropriate bracket for to install the state issue license plate..... with absolutely no apologies for any of this situation.The final straw was upon finally deciding to trade in my 2010 Pilot. We inquired the refund process for the extended warranty that we purchased on the 2010 Pilot at point of sale. At that time we were informed that as long as we did not file a claim against this policy that we be refunded policy premiums. Sales man #1 told me to contact Honda. Which I did and they had no idea what I was speaking of as they did not sell me a policy from Honda. Sales man #2 finally pulled our file and confirm for me that yes I would receive a refund on the policy however, since Ii did satisfy the full term of the policy (100,000 miles) I would only receive a portion approximately $200.00 instead of $1985.00. His advice tome was to keep the care till it reach 100,000 and hope that I dont have to file a claim!?!? My advice there are not may Honda dealer but Id prefer to drive to Hackettstown or Stroudsburg over getting bad service and poor advice.

jnovak44

18 de sep. de 2012

I visited Joyce Honda after having visited two prior dealerships looking to trade my Odyssey in for another new or late model used Odyssey. Their website indicated a plentiful supply of available late model used possibilities. Rich Werbin met me and we discussed a particular selection I was interested in. He, along with manager Tom Stark, worked out such a good deal for my first choice (an EX model) that I was able to upgrade to a much better appointed EX-L model and still stay within my limits. We were able to complete the deal and turnaround my trade-in for the new Odyssey within a day. The new minivan was delivered in excellent condition; we're very pleased with the upgrade.

Frank M B.

17 de sep. de 2012

I had a very nice experience purchasing a vehicle from Joyce Honda. The best part was truly my sales person! Her name is Diana Artesona,she is very professional,courteous,and knowledgeable. I feel that I got great car at a great price! Thank you again Diana! Sincerly, Frank B.

wmartinoni

13 de sep. de 2012

I met Rich at the Grecco Used Car/Auto Body Shop on Rt 46 in Rockaway across from the Shop Rite because I wanted to look at the used cars in the lot. Unfortunately, the cars all had high mileage except for a lovely little white Civic Coupe. The next day Rich followed up with me from the Joyce Honda dealership on Rt. 10 and my son and I went over there to look at other coupes. Rich was very attentive and friendly and extremely responsive and patient.We did purchase a 2009 civic coupe for my son and he's very happy. The car had some major scratches on the rear fender that were taken care of after we purchased the car. I was a little nervous about taking delivery on the car before getting it fixed but Rich assured me that everything would be taken car of. We took delivery on the car on a Thursday and by the next Friday (a week later) the car was in the body shop. We picked the car up on Monday afternoon in time for my son to take it to school. The fender looked brand new. Very happy with the result.I would recommend Joyce Honda and Rich Werbin to my friends and hope to use this dealership again soon.

Monica3

12 de sep. de 2012

Diana was awesome from the minute I stepped out of my car and out into the parking lot in the pouring rain! I never once ever considered driving any Honda vehicle in my life, but, after talking with Diana and taking the Pilot for a test drive I was instantly sold! What even made it better is aside from all the loaded extras the car has to offer I also felt as if I was driving a safe car for my children! This is what I needed. After all the numbers came together, I was so happy to make the deal! A big thank you to Jo SanRoman also, for taking an extra step for me in making sure everything went smooth! I will recommend Joyce Honda to everyone I know! I felt right at home and confident I made the right choice! Monica

mspitzer

11 de sep. de 2012

I just purchased a Certified Pre-Owned Honda Civic LX Sedan today (9/11/2012). Early last evening I called the Joyce Honda Used Car Sales Office and was greeted by Matt Campbell. Matt was very polite, professional and helpful. He answered my questions and provided with the information I asked for. Matt also collected information he didn't have immediately available and call me back promptly. I was so pleased with his approach I made an appointment last night to see the vehicles he has described to me. After I looked at the vehicle I liked and took a quick test drive Matt and I worked out a fair deal on that vehicle and the trade-in of my old vehicle. He also proviede me with the information and financing that I was looking for. Matt worked up the needed paperwork last night and accomodated my schedule to pick the vehilce up today. He also made sure i was well prepared with a list of documents and steps that needed to be accomplished to make the transaction a smooth. I arrived today a little after 11am and completed all of the necessary paperwork and was on my way home by noon. I appreciated Matt's straight forward approach and salemanship. I will recommend him to friends and absolutely look to him again the future when I am in the mark for a Honda. Thanks Matt!

Drew Hayes

8 de sep. de 2012

On 8/28/12 I visited the Joyce Honda dealership for the first time.I received a very warm welcome from Bill Lally. Bill was very courteousand knowledgeable and I felt at ease with Bill (not) being a "High Pressure" salesman, which I very much appreciate. My experience with Sales Manager Timothy Hall and Isobel in the Finance Officewas also very good.I purchased a preowned 2007 Honda Fit which is in excellent condition.My experience with Joyce Honda has been very good and I highly recommendthe dealership to my family and friends.Sincerely, Andrew Hayes Parsippany, NJ

mrsran

8 de sep. de 2012

We happened in looking for a vehicle for our daughter who will get her license in 2 mos. The team at Joyce couldn't have been better! Matt answered all our questions and immediately made us feel like family. There was no high pressure sales pitch, no steering us toward something other than what we wanted to look at. We found a vehicle that we liked but was at the very top end of our budget. We decided to go home to get our daughter to see it and before we left, Eric stopped by to say hello and told us not to worry, if our daughter liked the car we could work something out. When we returned, once again we found the same comfortable feeling as Matt and the other people in the showroom greeted us. Matt once again answered all our additional questions during the test drive and even joined my husband under the car checking things out! Our daughter loved the SUV and between Matt and Eric we were able to work a price that allowed us to drive home in an awesome vehicle with a very happy teenager! A+++ all around for an amazing experience!

gratefulron

6 de sep. de 2012

The staff was great except for the credit manager. The price for the extended warrenty seemed excessive. Other than that, the sales staff was outstanding. At the point of sale, Jade explained many of the features of the Insight car purchased.

robin.wintersteen

5 de sep. de 2012

I have shopped at Joyce Honda many years ago and had very good service. Therefore i was not surprised to get the top of the line treatment again. Diana was extremely courteous, professional and very responsive to all my questions. In less than 2 days.. I had selected my car and thanks to Diana and the business folks at Joyce, i was driving home in a great car. I have already given out Diana's business card and referred several good friends to stop in and shop at Joyce Honda. Thanks Diana and Joyce Honda. Please consider me another satisfied customer.

poojavikas

2 de sep. de 2012

Pleasant experience with Albert, did not feel pressured.Got delivery the same day, it was great. Because of the pleasant treatment, did not even feel like going to any other dealer.

2010Accord

30 de ago. de 2012

Unlike many people, I do not look forward to buying a new car as a pleasant experience, rather as a necessary evil. That being said, I have to say that my experience at Joyce Honda was a positive one. From the very beginning, my salesman, Matt Campbell, was relaxed and did not try to pressure me to buy it today! The day after the test drive, he not only agreed to have my local mechanic check out the vehicle I was interested in, but actually drove the car to the shop himself, so I didnt have to take time off from work. A small thing, perhaps, but a good illustration of the culture at Joyce Honda of going the extra mile. So, I did end up buying a 2010 Accord EX-L at a fair price. After agreeing on the price, I once again did not look forward to the dreaded time normally spent with the finance manager, when all the extras you dont want are shoved down your throat. With Isabelle, however, that was not the case. An extended warranty was offered, I declined, and that was it. No 15 minute what-if diatribes to convince you of why you really have to get the warranty, VIN etching, Lo-Jack, etc. We just went on to signing the next form. So, in summary, my experience at Joyce Honda was totally positive. I would not hesitate to buy another car at this dealership or to recommend it to friends or family in the market for a vehicle.

vinkhanna

28 de ago. de 2012

Luis Berrio did a brilliant job selling us the vehicle...good for the company :) We hope that he will continue to serve us as well too :)

Stephanie Eick

24 de ago. de 2012

I was interested in purchasing a new car - either a Camry, Passat or Accord. I walked into this dealership, test drove the Accord, loved it, talked trade-in andprice and bought the car that day. Never made it to the other two dealerships.Joyce Honda and Moe were VERY professional, gave me a great price and had a car in stock that met my needs. The dealership is close to home which isw another convenientperk. I would not hesitate to send any family member or friend to Joyce Honda.

briker

22 de ago. de 2012

Bill and Omar were very helpful from initial contact through purchase, and were great on following up. The car was as described and we are very happy with it.

t.cavallo616

22 de ago. de 2012

It was a great & fast experience working with all the individuals who helped make the sale a success. Everyone took into consideration your thoughts and needs and made you feel as though they cared about your experience.

jmmarina

20 de ago. de 2012

Diana was a pleasure to work with. We felt very confident that she tried her hardest for us. The ride was a little far for us, but we found it to be worth it. I would recommend doing business with her to anyone needing a used car.

firewires

19 de ago. de 2012

Omar was very considerate of my time and also the parameters I set for purchasing the car. He was able to negotiate a reasonable price that was inline with my needs right off the bat rather than going back and forth. He was very curtious and I did not feel pressured. This is the second car I've purchased from Joyce Honda and I am very happy once again.

kristyne51187

18 de ago. de 2012

Very good customer service! Everyone was very friendly. My car was totaled and I had to get a new car as soon as possible. I already knew what kind of car I wanted just had to find the right one. I had gone to another Honda dealer just before stopping at Joyce that was a very high-pressure dealership, I never want to go back there! The process at Joyce was simple as it could get. I will definitely return to Matt when it's time for another Honda!

Janice Miller

14 de ago. de 2012

I came to the dealership to look for a Mazda and left with a Honda Accord. Omar was informative, helpful, and friendly without being pushy. We closed with Tim the sales manager, who didn't rush us through the paperwork, but actually took his time to answer questions. After discussing the extended warranty with my husband I went back and got it. Isabel was knowledgeable and patient in helping me get what I wanted. I honestly feel I came out ahead on this deal. I have a great car and people I trust to continue to assist me when needed. Thank you Omar, Tim and Isabel for making this my BEST car experience.

rembod2000

14 de ago. de 2012

Great experience with the purchase of our 2009 Honda Pilot. Diana Artesona was excellent in all our dealings, went extra length to make sure we got the best. Her responses were timely with great customer relationship skills.What a great ambassador of this dealership!

Luiscard76

13 de ago. de 2012

This is my 3 car for joyce honda always is a pleasant experience great people good reputation . Service department very professional .well. training mechanics fast

gnamiata

9 de ago. de 2012

This is the second car we purchased from Joyce Honda. Each time it was a good experience.All of the sales people were nice and knew their products. We will see them again.

cbarget

19 de jul. de 2012

Omar, Tim Hall and their sales manager at the time were a great help in getting me into a certified pre-owned vehicle. I was trading in my car (which was a honda) and they were fair in their trade in amount they offered. They also offered me a great price on my 2009 CPO Honda Accord V6 sedan with Navigation. Since I bought the vehicle, Tim was promoted to Sales Manager of CPO's.I have been servicing my honda and acura vehicles since 2002 and due to their high level of customer service, I am a customer for life. The service department with Aron Cooper leading the team have always been fair and friendly! Toni, Eric, Diana, Ernest and even Aron have always been there to answer any questions I had and were always helpful!Mr. Grecco, you should be proud of your team that runs the dealership!

abigteddy

16 de jul. de 2012

Diana Artesona is a true Professional. She Allowed ME to Make The Choice On a car. She Was Not Pushey.Diana was so Helpful on the Questions I Had. My 2009 Honda Accord Is A Dream come true. When ever I Have any Questions Regarding My Accord, I will Personnaly Direct Them To Diana. My 2009 Accord was the First purchase of an automobile from Joyce Honda. I will most certainly Deal with Joyce Honda, And will ask for Diana for my Future car needs. Thank You Diana....For EverythingStephen And Marie Hopkins

mj83

12 de jul. de 2012

I was initially put off when my first few calls were not returned. But, when I visited the store subsequently and was introduced to Omar, he took great care of me and helped me find a car that met my price range and needs. I would definitely recommend Omar to anyone looking for a Honda.

janklein

9 de jul. de 2012

Diana was excellent - she was very attentive to my needs and scrambled to insure that the delivery date. I had a little concen over the trade-in value, but overall I was very satisfied with the pricing and the overall experience.Jan Klein

strubls

9 de jul. de 2012

Both Matt and Diana were very helpful in my search for a new car. Neither were pushy and both took time to help identify the right car. It was a pleasure to work them!

Caseymanders

25 de jun. de 2012

Dianna made purchasing a new car simple and less stressful then I thought it would be. She answered all my questions and taught me a few things as well. When looking for my next car either with Joyce Honda or somewhere else she set the bar on the service I will expect.

eweah4

25 de jun. de 2012

Love,love, love Joyce Honda!! My husband and I were in the market for two certified per-owned vehicles. We did our homework and knew what we wanted. After shopping around at other dealerships, we found ourselves at Joyce. They were able to offer us exactly what we wanted within our budget, something the other dealerships couldnt do. Diana was amazing! She was friendly and very knowledgeable when it came to the details of the vehicles. She was not at all pushy, she know what we wanted and respected that. I will be sending my family and friends to Joyce Honda and specifically, Diana. There is no need to waste your time at other dealerships. Also I have to mention that the GM, Bob is such a great guy, hes a straight shooter. He says what he means and means what he says! A+++ for JOYCE!!

cullmann

23 de jun. de 2012

My first experience with Joyce and I was left with an excellent impression. They were reasonable on the pricing, trade-in, and willing to negotiate via email well after the test-drive.

aiwa112

13 de jun. de 2012

People say do not go to dealers to get tires and should've listened this time. Took the over 2 hrs to install 4 new tires. I was told that it would take 1hr 15min to be done and ended up being 2.5hrs. Came into the dealer around 8:05am and it was 10:27am when I left. I ended up going back in 2 days for an alignment and was informed it'll take about 2-3hrs. went to firestone tire in Denville without an appt and was out in about 1hr and left with lifetime tire alignment too!! Needless to say I will not be coming back to this dealer. I'd rather drive the extra 25 min to go to Autosport in Bridgewater where I bought my car from

crobert1

9 de jun. de 2012

My experience at Joyce Honda was fantastic. I was looking for a used 2009 or 2010 CRV and they had over 30 pristine models in stock. The cars looked amost brand new, inside and out. My salesman Omar was very helpful throughout the process - no pressure at all. I would highly recommend this dealership and my saleman Omar. Chris

inieves2

8 de jun. de 2012

I couldn't have asked for a better overall experience at Joyce Honda. As soon as I started walking the lot on a sunny Saturday morning, I was greeted by Diana Artesona with a warm friendly greeting. It was nice to not walk the lot without even a greeting as has happened to me in the past at other dealers. I had an idea of the parameters I wanted to stay within on my potential purchase (year,price,etc.). Diana quickly & patiently guided me towards various cars that met these parameters. It was nice to work with someone so knowledgable on the inventory on hand at the time. I was quickly able to narrow down my selection due to Diana's no-pressure professional approach. Diana went above & beyond to provide an excellent experience. In fact when I arrived to pickup the car, she had even printed out all the service records for the car...I was very impressed by this. I'll definitely be back to Joyce Honda with my future car needs. Keep up the good work Diana !!

jazzmin973

6 de jun. de 2012

I originally had a 2011 nissan rogue that I was financing already and wasn't sure if I could trade it in for the manufacture I always wanted in life (HONDA). Than I called Joyce, there used certified cars and got Diana on the phone. She told me it was possible and to bring in all the paperwork I would need to switch, so I did. I met her and thought wow she is really nice; there were some bumps and curves with my paperwork which consisted of a lot of follow up calls with me, the bank, and everything else which seemed like a million and one things. However, Diana honestly through the whole process was calm, polite, and called me back each time I reached out to her. I begin at one point to give up on the truck, so I called Diana on her off time and she still spoke to me and told me things will be okay. If I were in her shoes I would have been going bananas; but Diana was still calm and collect. Now I own my first Honda which happens to be there outstanding Pilot, which I love. I would recommed this dealer to all my friends and family, and a personal recommendation to Diana.Thank you,Mrs.Floyd

jkhsmiles

4 de jun. de 2012

A fantastic experience! We checked several other Honda dealers, and they could not get near our recommended price for a 2008-2009 used Odyssey. There was never any pressure. Everyone was warm and friendly. They even offered us food and drinks while we were waiting!! Timothy (manager), was calm and wanted to help us reach our deal. The staff's level of patience, kindness, and willingness to help us reach our price was better than any other dealer we have been to. My wife and I HIGHLY recommend Joyce Honda for any certified pre-owned vehicle. Thanks Joyce Honda!!

timmyz1980

31 de may. de 2012

Omar was very friendly and personable, he made me feel like he actually cared about MY needs and not just used me to get HIS needs met! I would recommend him to any of my friends and family!

Pmc2109

31 de may. de 2012

This is the second vehicle I bought at Joyce Honda in the last 5 years. The staff is friendly and personable, which is exactly why I returned to them 5 years later. Both Omar and Tim assured that I not only received the vehicle I wanted but they also assured that I got it for the best price possible. I would recommend and have recommended Joyce Honda with the highest regards to anyone I know looking to purchase a car.

lvittorio

31 de may. de 2012

Our family has been a buyer at Joyce Honda for many years. Everyone is efficient, friendly, and caring. The prices have always been competitive and the sales people knowledgeable about the car and service.The service department has been spot on as to how long the car will be in the shop and the expense of the services.I particularly like the emails with the detailed service suggestions.

pskidmore

31 de may. de 2012

Everyone was so accommodating and nice. We actually made a couple errors on our part that left them waiting for hours and not knowing whether or not we'd even trade in our car or not but they rolled with everything and provided us with nothing but smiles. This experience was nothing short of exceptional. Friendly, knowledgeable and extremely accommodating.

Tyfalvo

30 de may. de 2012

Initially, I went to Joyce Honda just to look around. I did plenty of research online but decided I needed to look in person. I was approached by the sales person Diana and kind of blew her off in the beginning, but she was so polite and down to earth about the whole process that I knew I wanted to deal with her. I found the exact vehicle I was looking for and decided to test drive it. All was well so I decided to see what offer could be made, I was offered a great value for my trade-in, and a deal was worked out that fit my budget perfectly. While all of this was going on, Diana was also working with my girlfriend, to find her a vehicle that fit her needs. We were so pleased with the service we received, that we both decided to purchase vehicles that day, and wanted to make sure we both dealt with Diana. We test drove a few cars as well all while working out my deal. This is a prime example of multitasking at its best. From previous experiences purchasing cars I was blown away by the service we received. I will recommend this dealer to anyone I know interested in Honda, and they will have my business in the future. Thank you guys for everything.By the way, ask for Diana Artesona if you are interested in purchasing a quality per-owned vehicle.

WFerris

28 de may. de 2012

I purchased my car through the internet department by going to their website and requesting information and pricing. I received a quote right away and called them to make sure the car in the color I wanted was in stock. I was pleased to find out it was and made an appointment to go there and check it out. Since I still owed money on my car, I was concerned that it would get complicated but was assured by Peter Jarvis that this was not a problem and that Joyce would pay the balance off when I traded it in. When I arrived, I was greeted promptly by Jennifer from the internet department and was shown the car by Mike Geller who handled the rest of the transaction. The pricing had been quoted to me prior to my arrival so the only unknown was how much I would get for my car. Mike took me for a ride in the new one while one of the managers checked out my car. When we got back, we agreed on the pricing with my car factored in and I ordered a few extras which I was pleased they were willing to discount. We filled out some paperwork and I left to do some errands. I returned a couple of hours later, signed the final paperwork and drove my new car home that day. All in all, it was a smooth and pain-free experience which is more than I can say for most of the other car dealerships I have dealt with in the past. I would recommend Joyce to anyone who is looking for a Honda because they really try to make it as pleasant and hassle free as possible. I have not used their service department yet so I can't speak to how that works but I will write a review on that when the time comes.

kiminson005

24 de mar. de 2012

HORRIBLE EXPERIENCE. DO NOT EVEN ATTEMPT TO BUY A USED CAR FROM HERE. Woke up early in the morning to get my first car. Waited 20 minutes to be helped(ok fine). Than the GM finally came up to me and asked if we needed any help and gave us his whole speech about being the greatest used car dealership(ok fine). He eventually passes us off to a salesman named Rich, and I proceed to look at the Honda Accord I was interested in. First thing we address is the price. He tells us he has no control over the price and the sticker price is what it is, and he can not basically "haggle". Right after he says this, he tells me to "throw him a number"(right after he says that he can't haggle!). Like any person with a common sense, I tried to get the lowest price possible. So, I asked for about 2500 dollars off the sticker price. He walks off in disgust and tells me to **** off and have a nice day. As I stand offended and shocked that he cursed at me in the first 15 minutes I met him, I asked for the GM and as I am walking away he tries to Jedi mind trick me into believing that I did not hear what I heard. But of course once I went into the main office the GM is no where to be found. Meanwhile, Rich crawls back into his hole. After demanding to see the GM for a few seconds a different sales men approaches and offers his assistance. I explain the situation and he calms me down and asks if he can help me with purchasing the car. Needless to say, damage was done and I left the dealership. The thought of purchasing the car was discomforting, agitating, and exhausting I could only imagine how it would be if I purchased the car and there was a problem with the car and I had to go back. Long story short, I moved onto a another dealership and I am happy to say I am a proud owner of a 2008 Honda Accord(Thank you Garden State Honda). I mean if you want to overpay and just pay the sticker price for a car and than get disrespected and cursed at in the process..Joyce Honda is for you!P.SHey Rich, if we play the throw me a number game:1)Listen to the guys offer2)You make a counter offer3)Both parties come at a agreementNO NEED TO DISRESPECT A POTENTIAL CUSTOMER

Jennifer1967

17 de feb. de 2012

What can i say.John Picorale strikes agin.He is the best of the best second to none.The best time i ever had purchasing a car.Highly recommend.

anonymous3

6 de dic. de 2011

Tom was fantastic! I got a great deal on a new car. He was very professionial and personable. I would highly recommend seeing him if you are in the market for a car

Johnny

18 de nov. de 2011

Simply put these guys are the best.Made the car bying experience the best.

Anonymous505

22 de sep. de 2011

This is my favorite dealership by far to buy from. They set me up with my first car, and I am loving it. They were very polite and easygoing. The price was a little high for a used 2008 Civic LX, and they didn't fix something they said they would before I bought it. I like how they didn't crowd me it the parking lot while I was looking at cars, they were very patient and waited for me to ask for assistance. Overall, a good experience.

donnasmall

25 de ago. de 2011

I would highly recommend John Picorale to anyone looking for a Pre-Owned vehicle.Better yet i would highly recommend John Picorale for anything.If this guy was selling sour lemon aid he would still be succesful.I cant tell you how easy he is to deal with.Just like most people a trip to a car dealer can be very uneasy.I`m a single Mother and i feal like most dealers prey on us.When i walked into Joyce Honda i was greated by this tall bald man.I thought oh my god.He is going to shake me upside down and take all my money.My girlfriend purchased a car from him last month.She sent me to John,she said if anyone is going to make sure you get a good deal it would be him.She forgot to tell me he is 6`4'' and looks like he played for the NFL at on point in his life.I walked into the dealership and one of his salespeople.Then John came out,he asked me some questions.He then told his sales person what cars to show me.I looked at them and picked out 3.John then told me which one he would buy.He was so smooth,and made it simple.No games just straight shooting all the way through the process.He is the best i ever meet in the car industry ever.Iwill tell all my friends and co workers to go to him.Like one women said he is like a m&m you want more of him.I wish i could buy everything from him.From my morning coffee to a house anything people sell they should sell like John.John you are the best in the buisness.I love the way you do buisness.Thank you Thank you Thank you.

jaterlizzi

19 de may. de 2011

agreed on a lease of 2011 civic lx, credit check done and approved. rec'd call from sales consultant Jaime Monge that his manager wanted to switch out the car for 2012 for an increase in the lease term of $180.00 new rate 270/month. I said no and the next day the supervisor caled and said nothing in writing we can not offer you the original deal.Jamie sent this to me from his I phone -"Hi XXX the best I could do is $265 36x12k plus you have to give me your first month payment of $265 that it.hope to hear from you"seems like this is in writing? This is a rip off!

Jillmorgan

25 de mar. de 2011

I don`t know where to begin.All the other dealers i worked with are typical car dealers.Joyce Honda is not like the other dealers.The Pre-Owned Manager John Picoralewas a pleasure to deal with.Low pressure easy to fall in love with.I never thought i would say that about a car dealer.Anyone could tell John takes the time out to hire and train his staff.After the sale i sent my friend there.She couldn`t believe the ez low pressure approach.This guy is like eating m&m`s she said you just want more of him.I highly recommed John Picorale and Joyce Honda to anyone looking for a used car.

neerajbhagat

24 de dic. de 2010

Very Bad. I went there for Oil change and car inspaction for Honda Odissy and Honda Accord. They sugested me to go for 30000 miles major sevice and I was end up with another big problem car battery change which was almost new (one year old Honda Battery) and In my other honda accord car after they checked, had issued the all ok in inspaction and after a week 2007 Honda Accord (27000 mile) has started a transmission oil leakage problem and they changed two hoss pipes for tansmission fluid supply. No one can imagine in such a new Honda car, this kind of problem is possible.I lost my all trust and they are big lier. I just wanted to come out with whatever is happend it was just a bad dream. Never go there.My both 2007 model Honda Oddesy and Honda Accord car I went just for oil change and they misleaded us and made around over $650.00 plus...Not happy at all...Never go there.

maverick116

6 de nov. de 2010

I had the worst experience with these guys. When you want to buy a car from them they will talk to you like your best friend. Once you buy they dont know you. They never return your calls or even speak to you properly even if you visit them.All they do is cheating. Beware of them.

HappyHondaGirl

28 de ago. de 2010

Was very pleased with service and price of my new Accord. They made it very easy and I don't know about cars and they took time to help me and find me a great car. I would recommend the Honda Accord to anyone. I had a Ford Fusion for a 3 year lease and I can see already that this Accord is so much better. I was also able to get into a lease on the Accord that was lease a month and I even got 15,000 miles per year.

gtorres21

30 de sep. de 2009

At the time of the sale, Mr. Alin Hanja informed me that the dealer would pickup the cost of transferring my current plates onto my new 2009 CRV. I asked him was he sure about that, since I am from another state (PA). He told not to worry about the cost. He proceeded to tell me that the forms required to get the plates and title done were just a formally. I asked him about the cost outlined in the forms and he told me that I should disregard the cost.When I went to pickup my registration, I was informed that I need to pay the $75.00 fee. I informed the cashier rep that I was told by Mr. Alin Hanja that I would not be charged the fee. After a few exchange of words, the fee was dropped to $32.00. Mr. Alin Hanja looked at me and lied to my face and informed me that we never had any conversation over the registration and plate transfer fees. I escalated the issue to sales manager and this was a total waste of my time. The manager acted like I was bothering him over a $32.00 fee.

xomchesh

12 de ago. de 2009