bmwpro

9 de oct. de 2016

I am not even sure I have the words to explain how unprofessional, downright rude and obnoxious Pete... the sales manager, was to me while I visited their dealership looking for a new truck. When I was unwilling to spend $35K for a vehicle with a dent in the door, scratched steering wheel, and a flaw spot on the seat, even if repairable, Pete completely lost his composure and was incredibly disrespectful to me... the customer and was ready for me to be gone. Said I was being too picky... I found just laughable, considering the amount of the sale.When I objected to his rudeness, he looked over to the salesman, Mike, and said, "we're a deplorable". Not even kidding, if I were the owner I would have fired Steve on the spot. An embarrassment to the brand, the dealership and to the Kaiser family.Just mind-blowing rudeness and unprofessionalism. I reached out to Steve and he calmed down but I noticed he just would refuse to apologize. Instead of appreciating my giving them an opportunity for my business the disrespect towards me as the customer was simply stunning.Mark WelchPresidentStudioFox 44

ddntn2

6 de oct. de 2016

This was our first experience with Kaiser. The salesman, Roy Day, was both professional and personal.We got a great car, at a fair price. We bought a Certified Used car. We did have to visit the service department. Jeff Caruso took wonderful care of us.We will definitely recommend to others!

Lilramboman

30 de sep. de 2016

Since I live close to Kaiser Buick-GMC Truck in DeLand FL, it seems natural to visit this dealership for vehicle purchases and service. If Kaiser wasn't the classy, honest, knowledgeable, and friendly dealership that it most certainly is, I wouldn't care how convenient it was.Fortunately, I have had nothing but a positive experience at Kaiser - from vehicle test drives, through the purchase process, to service and repair - the staff here has been nothing but helpful, informed, and friendly. I haven't met an associate in sales or service that didn't take the time to talk and share a laugh. Sales Associate Jimmy Hanlon has worked with my family for many years to fit all of us with the perfect vehicles. He is a low-key, no-pressure sales professional with a wealth of knowledge about every vehicle, whether new or pre-owned. I will always ask for Jimmy - he makes everyone feel comfortable, even if there is no sale - there is never any pressure to purchase. Jimmy Hanlon really is Superman!Service Advisor Lynne Coffey has been my family's go-to professional whether for scheduled maintenance or for those "uh oh" repairs. We bought, and still own, a pre-owned GMC Canyon from Kaiser that had extensive personalization by the previous owner. We have presented Lynne with some unusual challenges in this little truck, all of which she has met with energy and success.I'd happily recommend a visit to Kaiser Buick-GMC Truck for new and pre-owned vehicles, service, and repair.

Randall Montgomery

28 de sep. de 2016

We went in on a Saturday and asked for Jimmy Hanlon as we bought from Kaiser Buick-GMC Truck in 2010. Again we had a great in and out the door in less than 3 hrs. We told Jimmy what we were looking for and how much we were looking for and we were presented with 2 options. We went with our first choice but it was a hard decision as both were excelent as all the stock is. Jimmy Orlando had the paper work with our requests in no time. Complteted and ready to be signed in the time it took to have the vehicale cleaned and tagged with our plate.

Jana Kemp

19 de sep. de 2016

We drove to this dealership from around Madison, FL area to look at a used vehicle they had on the lot. When we arrived, we were promptly taken care of. We talked to Jimmy Hanlon who was a big help to us. I had a vehicle I was SEVERELY upside down on, but needed to get out of it. He showed us our options and actually got me in a brand new vehicle! I was so pleased with the service and the paperwork was painless. It was the least amount of time I have ever spent at a dealership. We arrived at 12 and left around 3 (after cleaning out my old car and the dealership cleaning the new one for us.) It was a great experience and I will certainly consider driving the 3.5 hours to the dealership for another vehicle.

evaroc

18 de sep. de 2016

Great dealership. Roy Day our sales associate, is the ultimate professional. He was helpful, friendly and knowledgeable. Also, extremely patient in dealing with our questions. We could not ask for any one better. Thank you Roy, You and Jimmy Orlando made our car buying experience a pleasure.

medium1

3 de sep. de 2016

Our salesmen was great helped us and walked us though the program could not of asked for anyone better. Roy Day was great he went far above to help us buy a car

Tim1983

25 de ago. de 2016

This is by far the best dealership I have ever been to. The staff is amazing and extremely helpful. My salesman Roy Day, is by far the best. He has been the one to sell me and my family all our cars, and he has been nothing but outstanding. Next time I have to buy a car, GMC Kaiser Buick and Roy Day will be getting my business.

S. Skiver

25 de ago. de 2016

My husband and I just recently purchased our second vehicle from Kaiser and both times our salesman was Roy Day. I can honestly say that both times the process was amazing and effortless with both Roy and Jimmy Orlando in Finance. Roy is very honest and straight forward and he made our experience very relaxed and simple. Jimmy does a fantastic job in finance as well and we will definitely refer everyone we know to visit Kaiser for their next vehicle purchase. Thank you Roy for a great job...again!

A Baxter

23 de ago. de 2016

This is our 4th car from Kaiser. We could not be Happier! The Salesman we've dealt with is Roy Day, and he is great. He has taken great care of us, an my elderly Aunt. No pressure, always honest, and goes the extra mile. Really helped us out! He's a great, honest Sales guy, and he knows his stuff.

321

15 de ago. de 2016

These folks are asy to deal with and not a mega dealership where you get lost in the shuffle. Past experience with service department is also good. Return customer.

Lexis7

14 de ago. de 2016

My experience at the dealership was very good. We were greated when we walked in and immediately went to see the car that interested us. We were shown various optons based on budget amd was given information on all the vehicles that we saw. We were also able to test drive the vehicle which I think is very important. Afterwards, the paper work was very fast and simple. I would recommend Kaiser Buick- GMC, Jimmy Hanlon and Jimmy Orlando.

mycar

12 de ago. de 2016

Work with Jimmy "Superman" Hanlon. I made my fair offer with no haggling and was on my way in a new vehicle. All employees were very friendly and eager to assist. A wonderful experience and would recommend Kaiser GMC as the best dealership to purchase your next vehicle. Nick de Sercey

D. Bermudez

9 de ago. de 2016

Hands down, Kaiser is the only dealership I will do business with. I have referred many friends and family and they all have the same opinion. Jeremy Scott and Jimmy Hanlon are the best in the busniess.

susan AMMONS

7 de ago. de 2016

worked with roy day on buying a used car roy was very helpful, i would rate roy as a top sales person. i would recommend to all my friends and family

jgraham63

3 de ago. de 2016

I worked with Roy Day on the recommendation of a friend when I purchased a new GMC Sierra. Not like most car salesman. There was no pressure and I really felt like he was trying to get me the best deal even if that meant letting me walk out the door. In the end, he saved me a ton of money by advising me to wait a day or two for potential factory rebates on the truck I wanted. Not sure if I'll ever buy a truck from anyone else.

jimbob

1 de ago. de 2016

Their sales staff is never pushy and always willing to answer any question about their models and/or options. And their service staff is why I purchased my car from them.

Lazy0143DF

28 de jul. de 2016

Staff was courteous & friendly but did not pressure. Able to resolve a rather large misunderstanding in a relatively short period of time. Staff very patient with a lot of questions.

Tammy Jolley

25 de jul. de 2016

We have been dealing with this dealership for 6 yrs and we have always been taken well care of. Jimmy Hanlon is always friendly and helpful. He goes out of his way to please his customers and we love dealing with him. We have always been taken great care of in the service dept as well. Great team in the service dept and great mechanics.

BEM

23 de jul. de 2016

In visiting the Kaiser-Buick Dealership yesterday we were actually just thinking of buying a car in the near future since ours was getting a bit in need of updating. We immediately met Roy Day coming out of the building when we arrived and were immediately attracted to his pleasing personality and knowledge. In all the heat of a Florida morning, he gave us a ride around the lot in the golf cart, showing different models which were of interest to us. Then he mentioned a car which would fit our needs, so we checked it out and felt he hit the nail on the head with the Buick Verano. We sat at his desk, did the figures with him, he explained all the charges, we made an offer and left the owners of a new vehicle.We were so grateful Roy was our salesman as we were never under any pressure or hard sell tactics. Everyone we dealt with was friendly and professional. We would definitely buy another car from Kaiser Buick and would recommend the dealership to friends and neighbors. And of course, we would recommend Roy as a fantastic representative of Kaiser Buick.The Marlins

Ecofreak

23 de jul. de 2016

A++++++ great dealership they where a pleasure to work with highly recommend this was a smooth pleasant transaction no pressure great communication and extremely helpful for making the right purchase

Ahester311

19 de jul. de 2016

Jimmy Hanlon and Jim Orlando were absolutely amazing to work with. Both were professional and extremely conscientious of our time. I have bought a lot of cars over the years, and this has got to be the fastest and easiest of all. I highly recommend this dealership and both of these guys.

Sandymcp

18 de jul. de 2016

Second time dealing with Roy Day. Very professional, helpful and no pressure. Will only deal with him in the future. Worked hard to help me in my current situation. I left with a beautiful Terrain and a great deal. Thank you Roy.Sandy M.

bill64

15 de jul. de 2016

I recently purchased a 2016 Acadia from Kaiser Buick-GMC Truck. Jimmy Hanlon emailed me immediately after my internet search & stayed with me through the whole process of my upgrade from a 2011 Terrain purchased from & totally serviced by the "Kaiser Team".. Jimmy Orlando guided me through the paperwork & I'm back on the road.PS. My first experience with the Kaiser Team was in 1973 when I had my leased Pontiac Firebird serviced exclusively by them. Glad to see they have maintained their high standards for so many years.

Luz123

13 de jul. de 2016

Roy was excellent , answer all of my question, he is really and excellent agent. Will deal with anytime. I have call Roy because I have bought a car for my son 2 years ago and right away he answer my email when I went to dealership he already had the two cars I was looking forward. Great experience

roseberry

28 de jun. de 2016

thanks to the sales team at Kaiser for making our experience great. Jimmy Hanlon was great to deal with and we appreciate the service that we received. great buying experience

alexhess

11 de jun. de 2016

My husband and I were looking at cars in the showroom when Roy Day walked out to assist us. We spoke for a few minutes and I asked if they had a white, GMC Terrain SLT. Well, I drove out of the dealership this morning in exactly what I wanted. I can't say enough about our salesperson Roy or the Kaiser dealership. The easiest time I have ever had buying a vehicle. Thank you, guys.

CHRISTA

3 de jun. de 2016

Hi ROY, we hope you had a great weekend. I' m still learning about the car. We love the car. Thank you for your great service. We certainly would recommend Kaiser Buick to Friends.Thanks again Gerald and Christa Rettner

Lynn

14 de abr. de 2016

As a recent customer of Keiser I had discussed motorcycles with RoyHe remembered that discussion and called me to see if I was still interested in a motorcycle...and 3 days later I drove off with it.Thank you Roy...I love it!

MyRegal

29 de mar. de 2016

After driven Cadillac's for the past 12 years I decided to go back to one of my favorite cars a Buick .I called Kaiser and was introduced to Roy Day and when I stopped in to look at the cars I was pleased with the attitude that all the personnel exhibited. There was no pressure from anyone I had the opportunity to interact with and when I did return the next day I did purchase a 2016 Regal. Roy is a great guy and a real people person.

Tim1983

27 de mar. de 2016

Roy was an amazing salesman! Was not going in to buy a car, however left with an amazing car!! Friendly and professional! You all did a great job when I traded in my Kia Soul.

marchesi222

24 de mar. de 2016

From the moment I pulled into the lot until I drove off in a new vehicle my experience was second to none! This was my 2nd purchase at Kaiser..... I will tell my friends and I will be back.....Vicki

JWall4345

12 de mar. de 2016

Our salesmen Mr. Day made the purchase of my 2015 Chevrolet Treverse a great and enjoyable experience. I would highly recommend this dealership. I plan to do business with Mr. Day again in the future.

Cam

12 de mar. de 2016

From the moment we pulled into the lot until we drove off in a new vehicle our experience was second to none! Our salesman, Michael Burch, was professional and courteous! He answered all of our questions and even offered his opinion when we asked for it! We were a little skeptical purchasing a car in Florida since we live in Maine, but we couldn't be happier with the deal and our new Enclave.

Jmartino23

11 de mar. de 2016

I had a wonderful experience at Kaiser Buick gmc. They were knowledgable and friendly. They also didn't pounce on you the second you exited your vehicle which I like because then I get a chance to see what's on the lot. Definitely would go back and recommend Kaiser to everyone!

Dorothy's Verano

10 de mar. de 2016

Jimmy has excellent customer service and has made our experience of leasing cars painless!! We look forward to seeing him again in 38 months! Love my New Verano!

reddog99

6 de mar. de 2016

Mr. Hanlon was a pleasure to work with in buying another auto. My wife generally does not like dealing with car sales men. However, no objections with Mr. Hanlon. I would buy another car from Mr Hanlon at Kaiser Buick. I rate my experience a 10+.

disappointed jon

2 de mar. de 2016

Bought my new 2015 GMC Sierra there noticed the body lines were a little off on the front bumper they agreed and made an attempt to adjust it. Only made it worse. The slogan for 2015 was precision matters GMC delivers professional grade vehicles with attention to detail. Sorry GMC you dropped the ball on this one. Looked at the other similar vehicles on the lot. What did I find? Most of them have the same issue. The body lines are off on most. Where did the attention to detail go. Very disappointed ?? If you have one you should look at the front bumper with precision in mind. The bumper on mine is off center now by almost half an inch and sits back on one side. The lines should match but nothing more they could do?

vek

22 de feb. de 2016

Great experience with Jimmy Hanlon reviews all the details on each car we looked at. He is patient with a great sense of humor, no pressure to close. Made sure we received a great deal. We leased another Buick Lacrosse for comfort and style.

JMB

18 de feb. de 2016

Mr. Hanlon showed me exactly what I was looking for and took the extra time to allow my wife to make her decision, gave her time to think about it without any pressure whatsoever. Even though I was having an off day, he did an outstanding job getting us a great deal.

carols dream

11 de feb. de 2016

I'll be glad to give a rave review. The entire experience with Kaiser Buick GMC and our salesman Roy Day was wonderful. Roy was very helpful and was able to explain in detail everything I needed to know about my new Buick.There was no pressure from any of the sales personnel. Instead of leaving with a headache, I left with a beautiful new Buick and a new friend in Roy.

Dave

28 de ene. de 2016

We looked at a 2014 Traverse one evening that had the features we were looking for. Roy Day took the time for us check it out and drive it while my wife could be there. He didn't know if I would return but he did not exert any pressure to close a deal. I came back the next day to take a closer look, a longer road test, and talk price. We purchased the vehicle we wanted at a fair price that met our budget. Jimmy Orlando shopped us an excellent deal on financing and Doug Macmillian stayed late to teach my wife how to work all the bells and whistles in her "new" wheels. The Kaiser team does a great job of preserving the small town feel while competing in a world wide web marketing world.

World Traveler

27 de ene. de 2016

We visited five or six dealerships looking for the best deal on the 2016 GMC Terrain we wanted to buy. From the moment we walked in the door, we were impressed with Kaiser. The salesman was personable, knowledgeable, provided us with information and options, and did not try to pressure us to make a quick decision. He listened to what we wanted and tried hard to make it happen. They were honest and gave us a very fair price on the car and an excellent deal on our trade-in with no haggling. We would definitely recommend this dealership to our family and friends and wouldn't hesitate to buy another car from them in the future. We are very satisfied with our purchase and working with this dealership was a very pleasant experience. How refreshing to find a dealership that conducts business in this way.

RomeroC

27 de ene. de 2016

We have been to many other dealerships in the past and I have to say they have restored my faith in going and buying a vehicle. NOT pushy at all. They listen to what the customers needs and wants, and not what they want to sell! I WILL recommend this dealership to friends and family. GREAT JOB ROY DAY :)

charles whittenberger

23 de ene. de 2016

I went in to trade in my motorcycle and upgrade to something new. The experience was fast and simple, and a relaxed atmosphere. Definitely would recommend.

AaronJ

17 de ene. de 2016

Roy was excellent to work with. He had a no pressure attitude and made me feel very comfortable. Very fair on trade in value. I would definitely return to this dealership for a future car purchase.

Martin06

14 de ene. de 2016

We drove from St. Augustine to see a van we saw online. Roy was not pushy and the van was exactly as described. The price was fair and the dealership was very accomodating to our needs.

jessicarentshomes

13 de ene. de 2016

Jimmy Hanlon was one of a dozen salesman I called at several dealerships.Jimmy was professional and attentive to my needs.He followed through with me and sold me a gently used car at the price I was looking for.Jimmy worked with me to get me the interest rate I needed to keep my payment within my budget.I had a very good experience buying from Kaiser and Jimmy in particular.I highly recommend him and Kaiser to everyone.I will certainly be calling Jimmy for my next vehicle purchase.Signed, A Fairly-Treated, Satisfied Customer

Geneva crosby

8 de ene. de 2016

We travel from ormond beach to Deland to do business with Kaiser because we feel that our salesman Roy Day truly has our best interest in mind when dealing with us. We have always felt comfortable with our experiences and wouldn't go anywhere else . We are made to feel like family! I just can't say anything else to commend everyone there! We will be customers for life!!

Kstack75

5 de ene. de 2016

Not pushy, very easy to deal with. After spending all day at 5 other dealerships, this was a very easy way to end our day of car shopping.

Stephanie

18 de dic. de 2015

Roy Day was very helpful and knowledgeable with our selection. We purchased another car last year from another dealership, we trusted the salesman because he took his time with us. But after the purchase, we realized that the deal wasn't a very good one. We weren't prepared ....just anxious. However Roy was honest enough to show us everything on paper prior to purchase. We are very pleased.

MIKER

12 de dic. de 2015

DIDN'T FEEL LIKE I WAS IN A RUN OF THE MILL DEALER. NICE PLEASANT EXPERIENCE. NO PRESSURE. NOT HURRIED ON TEST DRIVE OR VIEW OF CAR.

vasavelli

10 de dic. de 2015

Bought a 2014 Buick from the the Dealership in October they took my lease and never did anything with it. They parked it in the back and left it there for two months. Only after I called and asked about it did they tell me it was still sitting in the back of the dealership. I've now spent more hours than I can count working on this to get this done. I had to take care of the whole issue myself just steer clear.

RRTurner

8 de dic. de 2015

Our visit and purchase of a vehicle was very satisfying, Jimmy Hanlon was very helpful, thank you again for assisting us to purchase a car

Cotto53

7 de dic. de 2015

I've always heard that dealing with a car dealership and thier salemans was a going to be a Horror story...Not so on this trip. Roy was very helpful and made the expierence easy...I was in and out of there quicker than I thought I would be. I would buy again from this dealership!

hnzangel09

1 de dic. de 2015

I like this dealer Ive went to other dealers and they werent so helpful as this one and they had just the truck i wanted

sue

30 de nov. de 2015

I could not have asked for a better sales person than Roy Day. I am recomending him to all my friends.Thanks Roy I will be back.

WildernessTraveler

23 de nov. de 2015

I called before visiting the dealership because I live over 100 miles away. I wondered if the used Yukon XL I had chosen off the internet was as clean as it appeared. I spoke with Roy Day and he assured me it was. Still wary of the typical sales person my wife and I made the trip. We were not disappointed. The SUV was even nicer than represented. Roy Day met us on arrival and couldn't have been more helpful or informative. He gave us all the time we required to test drive the vehicle. Additionally he explained all the features and took time to go over all the prior maintenance done on the vehicle per my request. He assisted in the painless negotiations. Not only did we purchase an outstanding used vehicle but we were able to get it for thousands less than in our home area. We couldn't be happier with the deal or with our sales person. If your looking for a dealership with quality and integrity, we highly recommend Kaiser Buick-GMC and especially our new friend Roy Day.

mustang paul

22 de nov. de 2015

I had the best experience in my life and that's saying a lot since I'm 61 years old . Roy helped answer all my questions and made me feel relaxed. He went with me on a second test drive to make sure I got what I wanted and I want to thank him for that. GREAT SALESMAN /GREAT PERSON

keith24

8 de nov. de 2015

While searching out the right vehicle (safe & reliable) for our daughter we expected and in most cases received pushy sales staffs that seemed desperate to make a sale. However from the moment we sat down with Jimmy Hanlon the purchasing experience was relaxed and enjoyable. Jimmy was knowledgeable and considerate with all mine and my wife's questions. We were also impressed with the smooth transition from Jimmy Hanlon and the purchase decision to Pete Hampshire & Jimmy Orlando in completing the purchase. Kaiser has a fantastic combination when you combine Jimmy Hanlon, Pete Hampshire, & Jimmy Orlando.

rbritt56

4 de nov. de 2015

Often purchasing a new vehicle can be a trying experience. My experience at Kaiser was anything but trying. Jimmy Hanlon was knowledgeable and helpful from the beginning and my wife and I left without feeling like we had been through a wringer. We are looking forward to enjoying our new Enclave.

h4rdjr

5 de oct. de 2015

From the moment we shook hands in greeting until I drove my new Enclave out of Kaiser's lot, Roy Day answered every question I could think of. I can't imagine how he keeps all those facts filed in his head but he does. I was particularly impressed when Roy accepted a call in the middle of preparing for his own wedding. Talk about above and beyondI also enjoyed Roy's quick sense of humor and no-nonsense approach to the sales process.

JGold1234

28 de sep. de 2015

Jimmy Hanlon and Pete were great to deal with. Very professional and accommodating. Everyone was extremely helpful and nice. Jimmy Orlando was a pleasure to work with on financing.

Smokey

8 de sep. de 2015

Roy did an excellent job in sitting down with me and made sure I was totally familiar with my new vehicle. He and the dealership is totally commited to customer satisfaction. I would highly recommend Roy and the Kaiser organization. Roy especially as he took me to meet the service Mgr and I met the owner yesterday. Great job Roy.Semper FidelisRon G.

wvfans1

7 de sep. de 2015

We drove 2 hours from Jacksonville, Fl to Deland, Fl to visit this dealership. We were immediately greeted by Jimmy aka Superman. Great guy and he bent over backwards for us on buying our SUV. We highly recommend this dealership and the people who work there are very friendly, nice & hard-working to make the experience stress free.

sccarbuyer

26 de ago. de 2015

I found a 2010 Ford Explorer Limited advertised for sale at Kaiser Buick/GMC in Deland, FL. while searching AutoTrader.com. I spoke with salesman Roy Day concerning the condition of the vehicle after reviewing the posted pictures on Kaiser Buick website. Roy confirmed for me that the vehicle did not have any hint of having been smoked in. Since I live in South Carolina (314 miles away), I had friends who lived near Deland go over and meet with Roy and evaluate the vehicle for me. It was perfect and I agreed to purchase the vehicle. Roy accommodated me by holding the vehicle until I could get to Deland several days later. Upon arrival at Kaiser Buick/GMC, I was warmly greeted. My experience with Kaiser Buick/GMC and Roy Day could not have been more perfect. And the vehicle they sold me is perfect. I recommend them highly. When I need another vehicle, Kaiser Buick will be on my list of places to shop.,

vc1907

23 de ago. de 2015

Jimmy Hanlon could not have been more courteous and professional as a salesman. He was very carefull to explain the enitire process and checked in with me often while he was finishing up with another customer. I felt very comfortable with the way he answered questions and the fact that he was not trying to use the usual "sales tactics," like back and forth with the mysterious manager and the high pressure "let's put you in this car today" tricks. When I had offer, i dealt with Jimmy Orlando and was in and out in 15 minutes.............no gimmicks, no trying to force stuff on me that I didn't need or want, and no guilt about leaving "essential" add ons on the table. Overall, the whole experience was pleasant and i definitely will recommend Kaiser to my friends. vc

schleifr

19 de ago. de 2015

This is the third vehicle that I have bought at this dealership, have gone back each time because of Jimmy Halon and Jimmy Orlando. They have both have worked hard to get me the best deal possible on the vehicle I have wanted each time. I will be going back again for my next vehicle.

Nancy52

1 de ago. de 2015

My salesman Jimmy Hanlon was just great. He was courteous and helpful and a no pressure kind of guy. He and the finance man Jimmy Orlando treated me with respect something I greatly admired being a single woman on my own. Thank you so much for a pleasurable car buying experience.

Traveler-gene

30 de jul. de 2015

When my wife and I go out to buy or lease a new car, we always expect the worst...Salesmen like sharks hanging around the entrance of the dealer, pressure to buy this or that, "better buy today, the price goes ups tomorrow, etc. Then there is the final act; the guy who does the paperwork, figures payments, and tries to load you up with every extra known to man. None of this happened with our dealings with Kaiser Buick. We were given a very fair value on our trade-in, an excellent price on the car we leased, and treated fairly by all.

Linda Smith

17 de jul. de 2015

I found the Roy Dean very informative, personable and went over and above to make sure i was happy with my purchase. He was wonderful to deal with. I would recommend family and friends to shop at Kaiser without hesitation.

Cody K

14 de jul. de 2015

Over all experience was wonderful. Our salesman Roy Day is the reason my wife and I bought 2 truck's he was awesome. We had a small issue with in another part of our buying experience that was not enjoyable, but they made it right for the most part it just took a little going back and forth, but I can say with confidence I am a customer for life.

CoachRoy

29 de jun. de 2015

Jimmy Hanlon was great to work with, as was the rest of the staff! We were treated with first-class service the moment we arrived. It was a pleasure working with everyone at Kaiser and they're my place for buying a new car.

diesan7

9 de jun. de 2015

As a woman I'm always on guard when going to a dealership. I do double my research just to make sure I get a good deal. Thankfully I've found a dealership and a sales representative I really trust. Tom Smith and Pete Hampshire are down-to-earth, honest and pleasant to work with. I've bought my last three vehicles from them and I won't go anywhere else. They even helped me find a used vehicle that isn't a standard on their lot- now that's one-of-a-kind service!

Jphil

7 de jun. de 2015

Had such a great experience . The sales team was great , made it easy for me to purchase this truck . I will definately recommend your dealership to anyone that's looking to purchase a vehicle .big thank you to jimmy and Pete .

Edward R.

3 de jun. de 2015

One of the most pleasant and quickest car buying experiences I've ever had. No pushy salesmen and they explain the process with ease. Purchased the car we wanted, at the price that fit our budget. I'm very satisfied and will do business with again. Thanks Superman.Edward

good news truck bill

12 de may. de 2015

very helpful, smooth transaction,we were very pleased! thanks jimmy,for all the instuction after the purchase, and also the invitation, to call for any help needed ,in the future. great!

RockyTop1911

8 de may. de 2015

Just bought my second GMC Sierra 1500 Truck from Jimmy. The experience was a pleasant one and the staff made it easy to understand the process. Will do business again with Jimmy and Kaiser,

lol

4 de may. de 2015

I was completely satisfied doing business with Kaiser Buick and its staff. I want to give a special thank you to James Hanlon for the time he spent answering all my questions and information about the Buick Lacrosse. I would highly recommend Mr. Hanlon.Sincerely,June Abraira

Michiganman

18 de abr. de 2015

Purchased a car from Kaiser on Friday to drive back to Michigan. I purchased a Buick LeSabre and picked it up Friday afternoon and headed back directly to Michigan from the dealership. I was notworried about the car mechanically as it had went through their service garage and let me tell you,the car drove perfectly. We ended up drive straight through to Michigan 1247 miles and the caraveraged 30 mpg. I was very pleased. Jimmy Hanlon was professional, was not pushy and Jeremy Scott had all of the papers ready for me to sign. To be honest, I did go to another GM dealer downthe street and their salesmen were like flies to honey, pushy and not pleasant to deal with. I never got the chance to meet Mr. Keiser himself, but I can tell you, its a straight up honest dealership. Everything they told me they would do, they did. Thank you Jimmy and Jeremy and the staffat Keiser. I will definitely call when I am ready for another vehicle.

Bsearcy

16 de abr. de 2015

My experience was the best car buying experience I've ever had. Jimmy and Jeremy took great care of me. Would recommend anyone to this dealership. And I love my new Encore!

john2035

11 de abr. de 2015

I find the Kaiser dealership is totally committed to keeping the customer as part of their family that they care about...5 STARS. My experience with the sales and service for the last five years will keep me coming back. TOTAL SATISFACTION !

perezgang

19 de mar. de 2015

Absolutely wonderful experience. I don't have anything negative to say at all. The employees were all helpful, friendly, and genuine. Roy, our salesman, was friendly, patient, honest, informative, and never once pressured us to do anything or used those horrible tactics other dealerships use. I never once felt stressed or overwhelmed. We ordered our vehicle, and Roy as well as the other Kaiser employees were always more than happy to give us updates regularly. Once we bought the car, they made it a point to introduce us to some of the employees in the service dept. so that if we needed any help with maintenance or anything we could put a face to a name when we called. The atmosphere was extremely welcoming and comfortable. Even though their dealership is a bit of a drive for me, after my experience, I'm not at all going to mind making a drive to go back for any repairs or regular service in the future.

dhojnicki

13 de mar. de 2015

Purchasing was straightforward, no one told me what I needed, if they did , I would have left. I felt sales staff was always totally honest with me. Service is A-1, as well

tracyalemar

22 de feb. de 2015

We found ur lot online and decide to checkout what u had and found something we really loved and emailed a salesman and thank GOD he kept n contact with us. We ended up buy a 2013 Buick Encore and we LOVE it to death. One thing we love more was it didnt take us long to do the paperwork. We were shocked at the time we spent there. Were from Lake County and i had to return back to work and they got us in and got us out. They were very friendly and we even got a chance to me the big man Mr. Kaiser himself. Jimmy H. (superman) was very good to us and kept it all 100. The place was cleaned even down to the bathrooms. But Jimmy H. is the one we give all the credit to for keeping in contact with us whether it was email or text, he let us know what all we had to do. Thanks alot Jimmy H. (superman) ur the greatest.

bkings23

19 de feb. de 2015

The salesman, Jimmy, was polite and easy to get along with. No pressure, no "sales tactics" that I've experienced elsewhere (which infuriate me). Great experience-highly recommend.

Mike

10 de feb. de 2015

I don't think I have ever enjoyed purchasing a used vehicle like this before. Jimmy worked hard with follow up phone, text, and email messages, never dropping the ball. He felt like an old friend the entire time we were negotiating. The Kaiser team treated me like I was family also. I was a trusted client, not another tire kicker.

treggspop

10 de feb. de 2015

After buying a used vehicle we encountered a problem. Rather than remind us of the As-is warranty they instead took care of the issue.

bareftsy

9 de feb. de 2015

When our mother told us that she hated her Malibu and wanted our Buick Lacrosse, we decided to go and see our friends at Kaiser Buick and see if they could help us. We had just purchased a new GMC Sierra from Mark Hansen and had worked with Jimmy Hanlon in 2011 to purchase the Buick Lacrosse. Both purchases were professionally handled, so we asked to see either of these men to help with our new purchase. Jimmy was available, and we explained our complicated dilemma to him. We wanted our mother to have our Lacrosse (which we still owed on) and use the Malibu (paid off) as a trade in. Jeremy, Jimmy and Frank (who was helping Jimmy, as he was swamped) pulled off this 3 car deal with the utmost professionalism. Everyone was happy and we got a great deal on a new Lacrosse. Kaiser Buick GMC will be our first stop (and usually our last) anytime that we or a family member needs a new vehicle! Keep up the awesome work!!

qledward

4 de feb. de 2015

I am extremely grateful and appreciative of the service provided to me. Would recommend this dealership to others hands down. This vehicle purchased was the best of my life. I won't go anywhere else.

prayhard

27 de ene. de 2015

We recently purchased our 3rd new vehicle from Kaiser. In our opinion a buyer must go to a reputable dealer. But, you must also have the very best salesman. We must have the best salesman to represent us to the dealer. We know we have found that perfect combination in Kaiser and Tom Smith. He will always be up front and honest ... no surprises! We highly recommend you contact Tom to get the best deal on the vehicle you want!

Betty

7 de ene. de 2015

This was a great experience to shop this way. the web site was great It was worth the ride of leaving The Villages, Everyone was great from Peter to Mr. Kaiser.Bought the car and we love it.We highly recommend everyone, there.

sutherlandgmc

6 de dic. de 2014

I rate my new car purchase experience at Kaiser Buick-GMC Truck as satisfying as it can get. I felt lucky to be able to work with Roy Day. He found out what I was looking for, was totally knowledgeable about the available models and delivered at a good price. So far my experience is limited to the purchase of a new car that so far is flawless but I am optimistic about this dealership that that has such capable people.

robert.millington.52

6 de dic. de 2014

We have come to expect the very best from our contacts at Kaiser Buick, and today's experience didn't disappoint! Jimmy "superman" treats us like family, and works so hard to accommodate our wants and needs! Everyone we meet there are very kind and friendly, and that is why we are return customers! Great dealership!

daoriginaldivo

2 de dic. de 2014

The process was quick and painless. Peter made it as easy for me as possible. I called ahead of time and my vehicle was ready for the test drive. I enjoyed the experience and would do it all over again.

chevys1020yrs

22 de nov. de 2014

Roy made my experience painless!!! From the moment I walked in, he never made me feel pressure to buy or lease. He was able to answer all my questions, even when I called him, he never acted frustrated or put out by additonal phone calls.. He is a wealth of knowledge about all GMC products. I would recommend Roy and the Dealership for the purchase of a vehicle.

jmohlenhoff

22 de nov. de 2014

I had done my research on the truck I wanted, located it at Kaiser of Deland and bought it in one day. Jimmy "superman" was great and made the deal happen. No headaches and no pressure. Great experience from the whole dealership.

jenna.c.higginbotham

27 de oct. de 2014

Doug was great!! He answered all of our questions and was great to work with. This was one of the easiest car experiences I have had. No hassle no aggravation. The suv was perfect and he took the time to explain how everything worked and helped set up onstar. The other people at the dealership seemed friendly also and the dealership was very clean. I would recommend this dealership and Doug to anyone. We lived 2 hours away and it was well worth the drive!!!

Enclave CPO

13 de oct. de 2014

Excellent experience at this dealership. After spotting the CPO Enclave in online inventory, we corresponded several times with Pete Labrada and paid him a visit a few days later. Vehicle was exactly as described online and in fantastic condition. Pete had everything lined up. And, within an hour we had done a test drive, completed the financing paperwork and were on our way.

100pigs

8 de oct. de 2014

from start to finish it was no pressure we didn't have that slimy feeling that you get in some dealerships we had no problems with our purchase any questions we had were answered great communication easy-going and anything that needed fixing on the vehicle or any problems we thought we might have or concerns were all taken care of. Doug our salesman was very knowledgeable and it made a great and pleasurable experience buying from him,even the mechanics like John Brown that we got some advice from made the experience very easy. They will have our business again in the future

rickandpatrice

2 de oct. de 2014

Very pleasant experience. The sales rep was knowledgable and friendly, and not pushy. We got the trade in value we wanted, and the new GMC truck we wanted. Will definitely use Kaiser dealership again.

anthonylaw

30 de sep. de 2014

today I purchased a new GMC truck from your dealership, I had numerous email and phone conversations with Jimmy Hanlon in preparation of this deal, Jimmy worked very diligently with me to get me the deal I wanted, once that was done I made the drive to your dealership, approximately 60 miles. I arrive at the dealership my new vehicle was ready, I spent a few minutes with finance, the deal I spoke to Jimmy about was correct as we had agreed upon and we completed the paper work and we were done.I have to say I have never purchased a vehicle this easily before, and I have bought a bunch of them. thank everyone involved in making my buying experience so pleasant.

wcarreker

29 de sep. de 2014

Our visit to Kaiser Buick in Deland was a great experience. We live in Winter Garden, FL and had seen the used 2014 enclave on the website and were interested in possibly purchasing it. I called Kaiser Buick and spoke with Jimmy Hanlon. We decided to drive to Deland and take a look at it. Jimmy had the car already out and under a covering because it was one of those rainy days. He showed us the car and the perks and warranties that came with it. We were very interested in purchasing it and were able to work out a deal suitable to both of us. I was amazed at how quickly the paper work and financing were arranged. We drove off that Sunday afternoon with our beautiful Enclave. We were very pleased with Jimmy and Pete (manager) and felt like we had excellent customer service and there was truly NO hassle. Brenda and Walter

southernoceana

24 de sep. de 2014

Working with Doug was great. NO pressure. Had high expectations and he met them all. Even made suggestions and he turned out to be right and knowledgeable. Will be going back for another vehicle and sending friends and family.

pingme

20 de sep. de 2014

1. Sales person is good except one new function (blind monitor/alert) of the car that I'm really interesting, and it's one of the reason that made me want to buy an new car, I asked twice if my new car has that function before the purchase, he said all leather group has that function on first day; on the last day, he said some has but some not when I asked him again because I did not find that function on my car when I drove away. 2. Finance department person did not explain each fees that deal charged on my agreement/contract to us instead he just try to sale additional service that deal offered, and he add one additional service charge to the agreement that we decide do not want; meanwhile, he put type of car is "USED" on the agreement/contract when we purchased an NEW car. he do changed it for me when I went back asked him on the second day.

dwass

11 de sep. de 2014

Jimmy was awesome! He was with me from start to finish. He made me feel comfortable and was able to answer all my questions without leaving me confused. This was absolutely the easiest car purchase I've ever made. Great job and many thanks

karolina516

6 de sep. de 2014

Working with Jimmy Hanlon and Jimmy Orlando was pleasant, fast, and stress free! Thanks for all your help, time, and advice. We will recommend you to everyone!

Nathan Boye

1 de sep. de 2014

Jimmy Hanlon has been great. He has a real simple approach that would make anyone feel comfortable. After shopping at 8 different places including carmax, I would place this dealership above all car retail spots. Even Car Max, whose laid back approach failed to match Jimmy. It was a no brainer this place is great. Special shout out to Doug, awesome expert on the car I bought.

Carlsocr

30 de ago. de 2014

I was very pleased with the service I received. Jimmy was wonderful, he made this a very easy process without making me feel rushed or pressured. Everyone at the dealership worked very well together to get me on my way with my new Terrain!

Jcardegnio

27 de ago. de 2014

I have bought many vehicles from this dealership. Jimmy Hanlon has always been great. I look forward to doing business with this dealership and this salesman in the future.

jerry0249

21 de ago. de 2014

This is the second vehicle I have purchased from Kaiser. I checked around and was not able to find a better deal.......nor did I want to leave Kaiser. They always come through for me! Peter Labrada is extremely patient and very professional. Thanks Peter - I'm sure I will be seeing you again.

Charles_Orlando

19 de ago. de 2014

Before buying my new car from Kaiser Buick-GMC, I contacted 6 other dealership/franchises to get a quote on a specific auto. In all of the interactions, In all 6 places, we witnessed a lack of preparation, experience, and professionalism. To add to our frustration, one of these 6 dealers even had the nerve of attempting to pull a bait & switch on us with a misquote on a car that suddenly disappeared - so they conveniently offered another car at a higher price. On the other extreme of spectrum, Peter Labrada from Kaiser Buick-GMC was very attentive, customer-centric, friendly, and most importantly, very honest! Overall, the experience from the time we stepped into the dealer to the last minute exiting the building was excellent! No buyer's remorse here... just a reassurance of a great decision to shop at Kaiser Buick-GMC. Thank you Peter and team!

Vickyrunyon

17 de ago. de 2014

I was always afraid to purchase a new vehicle but Jimmy Hanllon made it comfortable and easy. He answered any and all questions. He made the experience exciting to buy my new GMC. I will be eager to pass on his name and dealership to any one and highly compliment his expertise in car sales with a wonderful personality. Thank-you Jimmy!

saltfish15

11 de ago. de 2014

Jimmy Hanlon went above and beyond to make my new vehicle purchase a quick and easy transaction. I have already passed his contact information on to friends and family and will make my next purchase through him as well. Thanks again Jimmy and everyone at Kaiser Buick-GMC for my new vehicle.

Mark659

5 de ago. de 2014

I'm still blown away about the way I was treated. Just a few words that I would use to describe Jimmy Hanlon and the GMC staff... "Professional, Know-How, Expertise, Respectful, Caring, Customer Oriented and Family" ... I was treated like I was one of the family and from now on I look at Kaiser GMC as one of my family. With all sincerity and from the bottom of my heart ... Thank you!!!

smiles50

31 de jul. de 2014

I could not say enough about Jimmy Hanlon and Kaiser Buick. I have purchased many cars in my days but this is the first time I have actually been treated with respect and honesty. Jimmy went through the deal with determination and speed to get the best for me. I had done my homework for almost two years and knew he was being honest. Jimmy and the dealer even went so far as to except my trade in "a special way" to meet my extenuating circumstances. You don't see other dealers doing that type of thing and I have been to quite a few! I would praise there names and highly recommend Jimmy and Kaiser Buick to everyone, anytime, and already have!

bmsconstruct

24 de jul. de 2014

I completed my first of many to come purchases with Jimmy and Kaiser GMC yesterday. I started looking on line for vehicles that matched our needs and requirements but equally important a realistic trade in value. After only a few email exchanges it was obvious that Jimmy and staff were for real and ready to strike a fair deal. 12 hours later I took the drive to their location and less than an hour later on my way home with new vehicle as described and trade per publication averages. I have purchased vehicles both for personal and business purposes for 30 years and these guys hit the top of my list of dealers to use!! Will definitely return soon.

jennylynn70

17 de jul. de 2014

My fiance and I purchased a vehicle based on what we thought were agreed upon terms. They pulled a bait and switch and not only tacked on three additional months worth of payments, they added money to the cost of the vehicle. Took advantage of us, and then were more than happy to tell us we signed the paperwork and should have known we did this. I get it--we should have seen the terms on paper, but that doesn't mean they get to weasel their way around a deal verbally and then screw people in the end. VERY disappointed.

cstone22

8 de jul. de 2014

The only way I can explain our (my fiance and I) experience is as if it was like having relatives in the business assisting us with what we should be aware of, be expected of, think about, etc. I felt like I was out at one of my family reunion picnics. If I owned a dealership, I'd had every salesman shadow Jimmy Hanlon to get a feel for how you are supposed to treat customers. He and everyone in the people in the finance department worked diligently for us and are so much appreciated. We will be back to buy again from Jimmy.

carlady/43

5 de jul. de 2014

I highly recommend the Kaiser dealership and Jimmy Hanlon to anyone who would like to be treated as a human being when purchasing a vehicle at the Kaiser dealership. No pressure, just honest people who make you feel at ease when working with you to get you the best deal possible. This is our second vehicle and we will be back if we need to purchase a third. Thanks Jimmy! See you next time. J Russell

mcwandrews

1 de jul. de 2014

Jimmy,Please let your owner/manager know that it was definitely a wonderful experience working with you and your team. I plan on coming back to purchase another vehicle in a couple of years and I will request you as my salesperson. You are Superman :) You put in the extra time and effort and I felt great leaving with my new vehicle. I would say that my overall experience is a 10 and will tell others to come see you at the Dealership!MCWAndrews

buickbuyer1

26 de jun. de 2014

I had a horrible experience with a Buick Dealer in Orlando and almost didn't buy the Buick because of it. I made an Appointment with Jimmy and it was because of his knowledge of the car and respect of my time I came back to buying a Buick. He then communicated with me through out the whole process, answering every questions quickly so I could make an informed decision. I'm very pleased with my purchase and would highly recommend Jimmy!

cmurfman

23 de jun. de 2014

I just purchased a new 2014 Buick Regal and I have to say I love this car. I was driving a 2012 GMC Sierra and needed to make a change to a more comfortable ride. I have now purchased 4 vehicles from Kaiser GMC in the last 5 years and will continue to buy from Kaiser GMC in the future. Jimmy Hanlon, Pete Hamshire and Jeremy Scott are all great employees and make buying a vehicle an easy and pleasureable experiance. Go Kaiser GMC! Kind rewgard, Chris Murphy

Buzz78

16 de jun. de 2014

The Kaiser dealership is a very friendly, comfortable location to make a purchase and have your vehicle serviced. I have now purchased two different vehicles from this dealership and would highly recommend this dealership to others. Jimmy Hanlon is a great sales guy and makes you feel like you are part of the Kaiser family when you make a purchase. Great GMC trucks and a great dealership to buy them from, what else do we need.

TracyDickerhoff

15 de jun. de 2014

We recently purchased a used vehicle from Kaiser (again)....and was once more very pleased with the dealership and the staff. Doug Macmillan was our sales rep - he was honest, helpful, very knowledgeable - and willing to help us get the right car. Kaiser always has a great selection and fair prices - we have purchased many cars there over the years and would highly recommend anyone go to Kaiser for their next car purchase. We shopped several dealers but felt that Kaiser worked to put a quality vehicle and a family atmosphere together to make a great buying experience! We also recommend their service department - Lynn will always make sure you get quality service at a great price!Looking for a new or used car ? See Doug Macmillan at Kaiser Buick!

dee1238

1 de jun. de 2014

I recently purchased a new GMC truck at Kaiser Buick-GMC, but before I made my purchase I serviced my 2006 GMC truck since it was going to a close friend. Lynne always treats her customers as if we were close friends making sure we receive good service and giving good advice! She even took the time the day I purchase my new truck to tell me the features she liked about the new trucks. I have been buying and servicing vehicles from Kaiser since 1996, and feel comfortable with the service and friendly people there.

Maryjh

31 de may. de 2014

I would like to say that the service I have and had at your dealership has been fantastic. Everyone is friendly and very helpful. Jimmy Hanlon was the sales person I had last year and this year. He is a winner!! He goes out of his way to make your transaction go smoothly and quickly. He is understanding to all your needs and makes sure your selection is just what you want. As in the past and present, I always feel at home with Kaiser and Jimmy. Thank you so much!!Mary

jerry.matacale

15 de may. de 2014

I am not an easy buyer... I demand a great value and expect my business to be handled quickly and honestly.... after shopping for months, I found a GREAT deal on a used '05 Chevy Silverado at Kaiser, and I bought it! Doug did a great job answering all my questions in a timely, HONEST and accurate manner, and maintained a professional composer the entire time... even when I started pushing him a bit on the price and terms! LOL I would and have recommend Kaiser Buick GMC to all my family and friends, and I will be back when its time for the next vehicle. Kaiser ROCKS!!!-Jerry M.Daytona Beach, FL

DGCOC1960

14 de may. de 2014

Fred "Rocky", I've been in Orange City for 35 years. I will only own a Buick. All of which I have purchased from you and your family. Your tradition of respect, concern and caring has been lost. I am a reasonable man and completely understand the "As-Is" Policy. Yet on my most recent pursuit to solicit some consideration for a presumed minor issue, I was met with a Sales Manager whose reply was to blame the Service Department for their incompetence ("I pay them a lot of money to prepare each car for sale"). The Service Department Manager was obviously annoyed by this suggestion and I felt very uncomfortable being a party to this type of animosity. I agreed to leave the car for further assessment. The Service Manager said I would be informed as to the presumed issue's status. The following day, an Assistant Service Manager informed me my Fuse Block needed to be replaced at a cost of $640.00. I felt it very necessary to pursue a second opinion. After detailed discussion with 2 subject matter experts, I retrieved my car and had it repaired for $75.00. I am sad to say, as a result of this treatment I will do my business elsewhere and suggest to others they do the same.

Chops98

11 de may. de 2014

Jimmy did a great job handling our transaction, when he was busy with another customer, he had two of us working at the same time. Tom Smith did a great job entertaining us and filling in for Jimmy.

scizott33

26 de abr. de 2014

Everyone at DeLand Buick were very professional and vastly knowledgeable. When I arrive to the lot I received a warm welcome and felt I was in the hands of people that I could trust. The whole car buying process was seamless and greatly exceeded my expectations. Kudos!!!

rausch16

18 de mar. de 2014

Roy called me back a few weeks ago in response to a used car. He told me that car just sold. He called me as soon as they got another town & country. I went to the dealership and purchased that vehicle. great follow up. He was easy to do business with. Jimmy in F&I was very helpful.I felt he had my interests in mind was also great to do business with. Even the owner stopped by to say thank you.

KimSimpson

3 de mar. de 2014

I had a great experience with the dealership and Doug MacMillan. I shopped around and Kaiser had the best price. I dealt with Doug over the phone before I visited and we pretty much had the deal done, including trade, before I got there. Everyone there was very pleasant, Doug did a great job. I would highly recommend the dealership and Doug.

johndthepatriot

11 de feb. de 2014

very professional and pleasant experiance rob was a great asset in buying my car . very relaxing ty kaiser.will recoommend your dealership to friends and relatives.

mildred

7 de feb. de 2014

My experience was the best one i ever had over all the years of buying a car. They was very courteous,professional and very helpful with details about the cars i was considering and they went even further to get me into a new car. I would recommend Kaiser of DeLand to anyone considering buying a new or used car.

jjdux

5 de feb. de 2014

Jimmy was great He was courteous, professional and very helpful with questions that we had. I would certainly recommend Jimmy and the dealership to my friends and family. The buying experience was top notch :)

callnab

3 de feb. de 2014

Shopped the Internet from Massachusetts home prior to coming to FL for the season. Everything that was said on their site about the car was 100% accurate. Received response within minutes (really).Roy called at the appointed time and went out of his way to show us the car when we got to Florida, Helped with Insurance and tags and title. No pressure or added items were pushed. I have been buying cars for 50 years. This was the most pleasant experience ever.

ChrisJD7

21 de ene. de 2014

Doug MacMilllan was courteous and professional. He did not pressure us at all and was very helpful with details about the cars we were considering. I would recommend Kaiser of DeLand to anyone considering buying a new or used car.

hick6

11 de ene. de 2014

This dealership is family owned for the last 47 years. They are a dealership of class, character, and integrity!! Doug represented the dealership with a grade "A" personality. We are sending out church members to buy cars from him and the Kaiser family!!

Hick

8 de ene. de 2014

My wife and I are very happy with the car and the services provide by Douglas Macmillan! We will be sending all our friends and members that are in need of a car. The experience was very polite and professional! Thank you Douglas, you made finding a car easy!

torikelly

6 de ene. de 2014

From the moment I called Deland Kaiser, Jimmy Hanlon showed me the greatest concern and care. This was my first car buying experience on my own and I felt like they offered me the best deal possible for the car. I am eternally greatful to Jimmy Hanlon and Jimmy Orlando for this experience. I will definately be purchasing any future vehicle from this dealership, along with referring friends and family. Thank you both.

jbarryt

18 de dic. de 2013

Without doubt one of the best car buying experiences I have had in over 40 years of buying both in the US and in the UK. Roy was excellent in returning emails, unlike a few others in the area. When we met everything was explained in a clear and conscious nature, friendly but not overpowering. His explanation of the new unit was first class and his knowledge seemed extensive. Cannot praise him and the dealership enough. A great experience.

cca1kla1

2 de dic. de 2013

I instructed salesman that did not want extended warranty....when went in to Finance Manager to sign papers he had included an extended warranty in final price......I ended up buying the extended warranty but it should have been offered before including in price.....somewhat deceitful

shericapri

1 de dic. de 2013

This is the 4th vehicle my family has purchased from Kaiser. Jimmy Hanlon was very professional and helped us a lot. Everyone at Kaiser is friendly, helpful, and professional. We would recommend Kaiser to everyone we know that needs to purchase a vehicle. We would never go anywhere else ! Jeremy Scott was fantastic as well !

kp11849

31 de oct. de 2013

i had a excellent experience with this dealership.they tended to my needs and got me the truck i wanted.i drove 1100 miles to purchase this truck and it was worth doing so..thank you Rob Sueter for making this happen.it took almost 2 years for me to find the right truck.thanks again.Kevin P.Jones.

GBrinck

10 de oct. de 2013

From the moment we stepped onto the sales lot, the staff was friendly and helpful without being "pushy" in any way. Everyone we encountered quickly asked if they could help us in any way - and did if we had a question. Plus, the vehicle we were interested in was very attractively priced, which was good since painful price negotiation doesn't seem to be part of the culture at Kaiser Buick/GMC. Pretty much "no haggle" pricing, which relieves stress on the process.

MrThad

4 de oct. de 2013

We had brought in two broken vehicles, hoping that at least one of them would be fixable. Sadly, as we feared, they were both too far gone to be worth repairing. That left us in quite a bind, as we were not financially prepared to buy a new vehicle. Doug worked with us all day, staying well past what must have been his normal quitting time (unless he normally works ten hour days), to find a vehicle that fit both our transportation needs and our budget. Not only did he find a workable deal for us, he also found a truck that is physically comfortable to drive and ride in. We were very unhappy when we arrived that morning, and were quite pleased by the time we left that evening.

RSueter

3 de oct. de 2013

As usual, great service. Jimmy and Pete are the best. They are always willing to go the extra mile for me. Thanks again for everything.

dannyalicea

26 de sep. de 2013

Only one word, AWESOME! Doug was an amazing consultant. No stereotypical sales pitch. Good ol' family treatment. Made a very hard deal work at the criteria that we needed. Really worked hard to earn our business. Pete was great in finance. Smooth hassle free transaction for a quick in and out. We traveled from Winter Springs to purchase the car. Ol' school treatment with first class service. See Doug when you go. You will not regret first class service...will recomend to family and friends

C_Record

16 de sep. de 2013

I'm purchased many cars in my life and I have to say that the experience on this purchase was incrediably easy and I got an awesome vehicle that I truly enjoy driving. I would recommend this dealership to my friends and family. Thank you all at Kaiser for making this experience stress free!

Dhannum

3 de sep. de 2013

Jimmy Hanlon Is very professional and thorough. He worked hard to get us the deal we wanted on a pre-owned Enclave, and we are very satisfied with the transaction. I would recommend him for your next new or used vehicle purchase.

DPulver

23 de ago. de 2013

After visiting a dozen dealerships or so, we finally stopped by Kaiser Buick in DeLand and Mark Hansen greeted us. Mark was one of the best salesmen we've ever worked with. He was friendly, knowledgeable, talked to both of us and completely understood we were comparison shopping. Kaiser Buick has always had a great reputation in the community and this experience helped us to see why.

Ctakis

8 de ago. de 2013

Great experience! Everyone was extremely helpful and friendly. Stayed late while we got paperwork completed from insurance company so we could take the car home with us the same day. Thanks Superman! Once again you saved the day!!!!

mslinda519

27 de jul. de 2013

While at Kaiser's for service on my 08 Buick Lucerne, I had the pleasure of meeting Tom Smith, while looking over new vehicles. Have been given some thoughts of trading my car in . Tom took the time to explain in detail, on couple of vehicles I was interested in. no pressure into buying. When I do decide to trade it will be at Kaiser's with Tom Smith.

schleifr

13 de jul. de 2013

We came in to Look at a Car that we had seen online. Jimmy had called that morning to let us know that the car was still available, and would we like to come in and test drive it. From the time we got there everyone was very friendly to us. Even though we did not have the best credit. Jimmy and Pete worked very hard to get us approved without making us feel like second class citizens, and at a price we could afford. We love our car and just want to say thank you to everyone at Kaiser. This is the second car that we have purchased from Jimmy, and will be back when it is time for our next one.

holbrook4570

2 de jul. de 2013

I had driven five hours and had talked with 2 other dealerships and was tired of the sales BS. I was ready to drive back to Savannah when my wife convinced me to make one more stop. I was expecting the same "you can afford more"," do I have a deal for you", and the good cop bad cop routine. I met Jimmy the "Superman", and told him my ordeal. He told me non of the above would take place. I made an offer and he came back with a deal that confused me at first. The deal was better than the offer I made. I was in and out in an hour. I would like to thank Jimmy, Roy, and Mr. Orlando for not trying to put me thru the 4 hour ordeal most salesman use. I will definitely make the five hour drive for another car. Again thanks Jimmy for being a stand up guy.

dschissel

7 de jun. de 2013

Jimmy Hanlon was great...realized what I was looking for, what I wanted to pay, etc. and helped me achieve this:). I found a great car at an excellent price. Because of reasons such as these, I would much rather support a small, family-owned business, rather than an impersonal corporation.

fgbrown

24 de may. de 2013

We were very pleased with our experience of working with Jeremy Scott and Jimmy Hanlon. They made the entire purchase a pleasant event, and we are very happy with the GMC Acadia we purchased. We look forward to continuing our relationship in the future.

joyfulone

22 de may. de 2013

Excellent service, they will go out of there way and do whatever they can to help you get your vehicle, best dealership I have ever dealed with. This is my 3rd vehicle from them now, and will continue to buy from them.

youby02

21 de may. de 2013

I told Roy what I was interested in and he stayed focussed on that goal from the start. He is very knowledgeable about the features, etc and axplained very well.Jimmy was very efficient in completing the paperwork. Both of these gentlemen are friendly and courteous.

FrankAna1

20 de may. de 2013

Had a wonderful experience. Jimmy Hanlon our repeat salesman was awesome. ....This was our third vehicle that we bought. We will be back....Thanks to superman....

lgatrell

12 de may. de 2013

This is my second experience in purchasing a vehicle at Kaiser Buick GMC. I returned to this dealership because of my prior experience including having Jimmy Hanlon as our sales associate.Mr. Hanlon was his usual self, very friendly and out going while being very upfront and professional. Mr. Hanlon went above and beyond to assist me in identifying a very nice 2010 Buick which not only met my needs but stayed within my budget as well.I would certainly recommend this dealership to family members and friends as well as encourage them to seek out Mr. Hanlon to assist them with their search and hopefully purchase of a quality vehicle.

FireMan12

3 de may. de 2013

Actually had a questionable experience with their service department (felt i may have been overcharged and also waited for repair a little longer than anticipated) but when questioning and confronting issues/concerns with managers they had the utmost response and care for the customer and resolved my issue. I have bought several vehicles from this dealership (my wife's, my daughters and even my own) and have always brought my vehicles to their service department for any major work/repairs. They are skilled at their work and professional in the attitude and caring for customer. I would recommend them for future sales and service and will continue with my tenured business with them.

rjreiner

17 de abr. de 2013

I was dealing with another dealership for a Buick Verano, but was getting nowhere. I came to Kaiser Buick because they had a Verano with the features that I wanted. When I came to Kaiser, I was greeted by Jimmy Hanlon and introduced to Jeremy Scott. They were very straight forward with information about auto and purchasing options. I was pleased with every step of the purchase and felt great when I left the dealership.

vijujoshi

10 de abr. de 2013

Jimmy was very help full, Dealership also worked hard to get me 1.6% APR . Really happy with the service. No sales pitch , straight forwards pricing.

Knappny

4 de abr. de 2013

Jim Hanlon, is a very polite, cheerful charming gentleman. He showed us several Lacrosse cars that was the car we where looking for. Explained all the details on the car from the motor to the back up cameras to all the options on the dashboard. He answered all our numerous questions down to the kind and make of the tires. I left there feeling extremely good about our choice of vehicle. I would recommend Kaiser dealership and send them to see Jimmy without hesitation he was great to work with. Thank you Jim.

bamba8888

1 de abr. de 2013

we are loyal customers of kaiser buick gmc,we love the dealership being close to home.the salesmen are very friendly and the sales staff make us feel at home

waynegaves

27 de mar. de 2013

Dealing with Jimmy Hanlon was like dealing with a member of my Family. He made the car buying experience very painless.This is the way I like to buy a car, give me the facts and what you can do but please don't high pressure me. I will be back !

folsoml

20 de mar. de 2013

VERY VERY PLEASED WITH THE DEALERSHIP AND OUR SALES PERSON JIMMIE.THE FINANCE DEPT WAS VERY PATIENT IN ANSWERING OUT QUESTIONS AND VERY VERY POLITE............

sixthlaker

13 de mar. de 2013

We have been buying cars and trucks for many years both personal and in the business I was in. A lot of sales people try to tell you what should buy and how much you should pay. We were treated very well and allowed to make up our own minds as what we wanted to do. I would highly recommend this dealership to anybody planning to buy a car or a truck Sid Payne

jjohn60517

8 de mar. de 2013

Everything about this visit to buy a new car went smoothly and without hassle. I don't like feeling any kind of pressure or run-around when looking for a new car....and did not experience any of that at Kaiser.

RSueter

25 de feb. de 2013

I have purchased multiple vehicles from Kaiser and will only purchase from this dealer. Jimmy Hanlon and Pete Hampshire continue to make my vehicle purcashes an enjoyable experience. I will be back. Thanks again for the great service and new ride. R

dmcbroom

22 de feb. de 2013

I am a previous customer of Kaiser Buick/GMC. The excellent service and friendliness was what drew me back to Kaiser.My experience was very pleasant and the price of my vehicle was very fair without any back and forth hassles.I plan to have Kaiser Buick handle the services for my vehicle.I recommend Kaiser to anyone looking to purchase a car.Thank you Mark for the time you spent showing me all the features on my 2013 Buick Lacrosse.Very grateful,Dot McBroom

mthomas717

18 de feb. de 2013

It was the fastest service I ever had at a car dealer. Friendly, faith based, and professional.. I highly recommend them to all of my family, friends, and church members. They are awesome and Jim Hanlon is a REAL SUPERMAN!

James R. Murphy

3 de feb. de 2013

I was very pleased with Jimmy Hanlon, Jimmy Orlando and Jeremy Scott who helped my wife and I purchase our Enclave. There was no high pressure sales and I felt that they answered each of my questions to my satisfaction and complete understanding. This was a positive experience and I would recommend the dealership and the sales help to my family and friends.Jim Murphy

Kjsjax

2 de feb. de 2013

Best sales team I've ever worked with. Jimmy and Jeremy were awesome ... Friendly, responsive and a great deal with a very fair price on my trade! Don't waste your time going anywhere else!!

wharper

29 de ene. de 2013

I have purchased and had my cars serviced at this dealership for many years. Always got great service. I have always received a fair price for new cars And tradeins.

rogerpsz

28 de ene. de 2013

Purchased a $20,000 vehicle with 11000 miles on it...Beautiful vehicle.But found out there may be a safety recall on it, and after the $500 safety checkup for delivery ( on paperwork) they wanted to play stupid, saying they couldn't find anything other than a GM vehicle. Try the internet and the vin number. But the other dumb thing is I got one set of keys that with remotes and special keys cost well over $250 dealer costs. They said they only got one set of keys. But the original owner said "I put 2 sets in the dealers hands." Contact with the General Manager Deric Kaiser got me the reply that " I did review your deal and it does not say anywhere that you were promised an extra key." a $20000 vehicle and that was his thinking......I also did not ask for a steering wheel or the first set . If you go there, remember to write everything down, even on their new cars......cause how would you get it home without the tires you failed to mention?

tia7

24 de ene. de 2013

I was so grateful to have one of the greatest car buying experience ever it was truly awesome. I just want to thank the staff for treating me like family. I hope to send many clients to your dealership. thanks Tara McCLENDON.

MEMREA

23 de ene. de 2013

Mr. Hanlon and everyone else I came in contact with were very helpful in answering any questions I had about the used vehicle I purchased. He was courteous and very professional.

tvbmdb

18 de ene. de 2013

We had a bad experience at another dealer explained this to Jimmy and from there everyone went out of their way to work with us. It was a a very pleasent experience for us, everyone one was helpful and we knew everything that was going on, no secrets. Thank you so much for this excellent experience.

lebhhall

15 de ene. de 2013

Jimmy has always treated us well. This is our 3rd vehicle we have purchased from him. I also had the pleasure of meeting Pete Labrado and he was nice also. He knew up front about us buying from Jimmy (Superman)the last two times so he had no problem letting Jimmy take over when he arrived later that day before the deal was finalized. We also have always kept up with servicing our vehicles as suppose to and Lynn and Don could not be nicer. We do share our experience of purchasing vehicles from you with others so hopefully it will help your sales figures.

w.sanzero

5 de ene. de 2013

Jimmy was quick to follow up and have answers to my questions. The dealership overall was also able to meet my needs and find an interest rate even lower than my own. Things went smoothly and quickly, but then again I already had the specific used car in mind and knew what I was looking for. However, Jimmy did a great job of helping me peruse the vehicle and ensure its quality in an engaging but not overbearing manner (i.e. he noticed I was folding the back seats down and jumped around to do it on the other side of the vehicle, while maintaining light conversation regarding the vehicle). He is friendly and it was a pleasure working with him.

larryskinner48

4 de ene. de 2013

When i think Keiser I think of friendly, fast, and a great selection of vehicles that is priced right, from the moment we stepped on thier property with a warm greeting to a final wave as we drove off, in a vehicle that not only matched our budget but also our family,we are sure to recommend Keiser to our family and friends :) ....how about a high five Keiser (slap)...oh yeah

Maryjh

28 de dic. de 2012

Very fast, accurate and courteous service. Direct answers for all concerns. We stated what time we needed to be finished and all involved complied. We will recommend your dealership to our friends and family.

ithompson

27 de dic. de 2012

This is our 6th car from this dealership and service is always gold standard, which is why we return. Service is efficient and friendly. Thank you.

Vholland

23 de dic. de 2012

The reason we bought our Enclave from Jimmy was not because it was the best deal around, because it was not. It was because when I spoke to him about the vehicle over the phone twice about it, during both conversations, was very sincere and honest about the vehicle and the dealership. We drove down from Gainesville confident based off how he made us feel knowing we would not be disappointed. It was such a great experience working with him and everyone at the dealership was also polite. We will definitely refer friends to him and when we are looking for another car in the future we will also try and work with Jimmy. Superman, thank you for being fair and honest. Vanessa and Vaughn Holland

Kwaters1960

21 de dic. de 2012

The experience was pleasant and the vehicle was clean and ready for delivery upon my arrival. Kaiser's price beat all other GMC dealers in Central FL. Highly recommend this no nonsense dealership!

Pbarnett23

12 de dic. de 2012

Very polite and professional staff. Great experience overall. I got the car that I love!! I will definitely recommend Kaiser to friends and family. Thanks again :)

dhojnicki

20 de nov. de 2012

no "high-pressure" sales.....honest knowledgable salesmanship. Salesman did not attempt to sell me "...what you want is ..." I appreciated that VERY much. I know what I want . Absolutely recommend your Dealership.

nationwiderick

19 de nov. de 2012

My purchase on 11/7/12 of a GMC Terrain was nothing less than a good one. With no high sales tactics, Derek Walker was professional and knowledgeable every step of the way. I love the Terrain as much as I love the experience. Derek is obviously a big part of Kaiser's success. I'll be back for my next new car. Thank you Derek and thank you Kaiser.

adelosso

13 de nov. de 2012

I have delt with Kaiser Buick since 1983 and wouldn't go anywhere else for cars or service. I am very pleased with the personal service given by Tom Smith. He knowes his customers and works to get them the exact car they want. His criteria is based on knowing his customers what they like and giving them the best price available. I wouldn't want to deal with any other sales person. As for the dealership I am pleased with everyone that I have delt with in the past. I have no bad remarks only good ones.

sawdusttoo

5 de nov. de 2012

So I'm sitting in the chair getting my hair cut and contemplating getting my 20 year old vehicle repaired. My brother had been trying to convince me that it was time to put my beloved car to rest and get into a new one. The Verano commercial with Payton Manning stuck in my head so I headed to Kaiser to check it out. I was immediately met by Derek and within minutes I was standing in front of what was going to be my new Verano.Since I had been driving a borrowed car, Derek volunteered to follow me home, help me clean out 20 years of priceless collectables from my car and drive it back to Kaiser. Since it was late we decided to do the final detailing and paper work the following day. In closing let me say that Derek and all the other Kaiser employees that I encountered were quite friendly and extremely helpful. It made what can be a trying time quite pleasant.

PlatinumGranite

24 de oct. de 2012

The whole staff was great and the process was quick and easy. I'll be back in 6 months to buy my wife a new Denali from Jimmy and Jeremy

Marauderprime

11 de oct. de 2012

I traded in my 2011 Shelby GT500, which I bought brand new sight unseen off of a dealer lot over the phone. This was a very difficult thing to do for me. Probably one of the hardest things I ever had to do. My Shelby was the finest machine on any continent. I had alot of really fond memories in that car, and at the end of the day my choice to sell that car was motivated by responsibility (family on the way, roots for the career, etc. etc.). Having said that, Jimmy and Jeremy both made this process so easy, and treated me so fairly, that I will try my hardest to buy from from Kaiser for as long as I can. Ultimately in the not too distant future the day will come when I will get another Shelby, and I'll let them know so they can start looking for one to sell me.

djsasha10

5 de oct. de 2012

Jimmy was excellent! Very smooth and painless process which is a hard to find when purchasing a car. I will definitely recommend him in the future!

johnglenn9828

28 de sep. de 2012

Jimmy Hanlon responded to my internet inquiry. I was shown several car options and test drove the LaCrosse and decided it was the one for us. We had a no hassle, friendly, and professional buying experience. I recommend Kaiser Buick highly.

HChilds

24 de sep. de 2012

Jeremy Scott very attentative as to our reason to purchase. Jeremy asked us to work with Bubba Spell & Tom Pelitier who worked as a team helping answering our questions and after the purcahse, helping however they could to help us. Upon returning for a protective treatment to be applied, met Steve Osterman who was helpful in Bubba's absence. Pete Hampshire very helpful in explaining all the paperwork involved to us.

AMorris999

13 de sep. de 2012

My wife and I purchased a 2009 Buick Enclave. It was advertised on AutoTrader as a CXL model having tons of features including cooled seats. We called to confirm that it was available and to confirm that it was the one that had Nav, DVD, and Cooled seats. The sales person confirmed it and we drove all the way out to Deland from the Disney area. The window sticker confirmed all the same features that were advertised online. We decided a couple days later to purchase it even though the price was still a bit higher than we wanted to pay. I spoke to the sales person who promised to have it cleaned up and ready for us when we got there. We noticed that there was sand and dirt all over the floor, coke syrup in the cup holders, and was just overall dirty on the interior. The sales person said that the people who clean the cars were from a "third party company" and had already left for the day. We were offered to come back to have them clean it but that's too much of a hassle due to the distance.At the closing table the manager was handing me all of the paperwork to sign. I said, "Before I sign my life away on the dotted line, I just want to confirm with you that this car has the Navigation, Sunroof, cooled seats, DVD player...," and I went on to mention the other extras like roof rack, etc. He said that this one had everything--that it had all the options, and that anything that could be put on this car was on it. He specifically said "They referred to this model as the CXL-2 [This is the version that has the most features and is the only version that has cooled seats] model. It has everything. You're buying what was basically about a $56,000 car."The next day it was hot outside and after years of sweating on the leather seats of my previous car I wanted to experience the luxury of cooled seats but couldn't find a button for anything other than heated seats. I checked the manual and sure enough the cooled seats button was missing so it didn't have that feature. I emailed the sales person and he checked the features of the car by running the VIN and emailed me back stating that the manager (the one who confirmed everything on the car) said "Jeremy said you have heated not cooled seats!" That was the whole email. If all they needed to do was run the VIN to see the features that came on this car, why didn't they do that in the first place?!?!I replied stating that this was false advertising and received a response from the manager stating that "if cooled seats were such a sticking point then it should have been addressed when we first started to working this deal." As stated above, I don't know how I could have addressed it any more than I already did without specifically asking them to show me every single feature on the vehicle and how they work. He once again blamed the mistake on "a 3rd party vendor that does all of our window stickers" and said "We do not false advertise." I don't know how advertising and stating that a vehicle has features that it does not is not considered false advertising. I replied stating what I said above regarding false advertising and all the ways that I DID address the cooled seats and the manager never even replied to my email. I contacted GM directly and based on the VIN they said not only does this car not have Cooled Seats, and not a CXL2, but it's not even a CXL!!! They said that their system shows this as a CX model!!! Meanwhile, it has a CXL emblem on the back. So either GM headquarters is wrong or someone put a CXL emblem on a CX to try to sell it for more. Regardless, since it isn't a CXL or CXL2 there are most likely more advertised features missing that I haven't discovered yet.GM cannot do anything for me and it is now up to the dealer to do something to help, but based on the lack of response or the fact that they don't own up to the fact that they did anything wrong (They basically said oh well, don't complain since you got a price that would be a good deal if we gave you the car you thought you were buying. Oh well.) I don't expect them to do anything for us. NEITHER THE SALES PERSON OR THE MANAGER EVEN APPOLOGIZED FOR THIS!!! THIS IS DISGRACEFUL!!!So now I will have to file a complaint with the BBB and/or take legal action. I can't believe we were treated like this.If you ever even consider buying a car from them, beware of their bait and switch tactics. Take the VIN directly from the vehicle you want, call GM to verify the features, or make sure the sales person goes over EVERY SINGLE FEATURE and SHOWES YOU HOW TO USE THEM AND THAT THEY ACTUALLY FUNCTION. Otherwise you'll be in the same boat as me and they won't help you.Meanwhile I recieved an automatic email from them stating that it was a pleasure doing business with me and that they care about their customers and take care of them after the sale. It said that if I have any issues that make me any less than 100% satisfied that I should contact them. I did, but obviously it didn't get me anywhere.

wcexaminer

12 de sep. de 2012

I have been obtaining service from Kaiser Buick since 2007 for my 2003 Buick Regal. I have always encountered friendly service writers who were experienced and knowledgeable about my vehicle. The prices have been somewhat reasonable for a dealer service department. The reasons for the work and the work done were always explained to me in an understandable manner. Lynne Coffey has been a pleasure to deal with over the years.

Dannyboysilva

4 de sep. de 2012

This was a great car buying experience. My wife and I found the car on-line and were able to inquire, negotiate, and close the deal over the phone. Jimmy Hanlon was very patient with us and worked with us over the course of a few days. It was the best price for that year and model within a 300 mile radius. Since we were from out of town we couldn't pick the vehicle up right away and had to wait a week...no problem. When we did pick it up, it was a quick test drive and signing of papers all within 45 minutes. No hassle, gimmicks, or trying to persuade us to buy extra stuff or finance with them as many dealerships do...just gave us what we asked for. The staff was very friendly, accommodating, and genuine. I would definitely buy here again and recommend it to a friend.

dspinella

2 de sep. de 2012

simply put, it was great working with Jeremy and the Jimmy. I appreciated the way they did business. Straight to the point, great price and willingness to negotiate so it was a win/win. also there beliefs and values stood out in the manor they did business. It was a pleasure.

RSueter

29 de ago. de 2012

I have purchased mulitple vehicles Jimmy Hanlon with Kaiser and each time my experience gets even better than the last. I work with Jimmy Hanlon because is very easy to work with and he makes buying a car a positive experience. He has always been willing to work with me on price, trade value, etc. Pete Hampshire in finance has always dedicated himself to making sure that he can get me the lowest rate as well as fair pricing all the way around. Overall, the entire experience is always awesome at Kaiser and for as long as I can continue to afford new or used cars I will only shop with Kaiser GMC, through Jimmy and Pete. Thanks guys

prochelle

23 de ago. de 2012

This was my first experience dealing with Kaiser GMC Buick and it will not be my last one. There attention to my needs and pricing was right on the money, Kathleen was my sales person, she was great, she listened to my wants and needs and did everything I asked of her, when it was time to get down to the price and payments dealing with Pete was also a great experience, and then off with Jeremy for my paper work to be printed everything was smooth and easy, and no pressure a really pleasurable experience. I told my mother how nice Kaiser was to deal with and she purchased a new car 3 days later from them. Keep up the great process Kaiser, I will see you again in 2 years when my lease is up.

Loricolwell

17 de ago. de 2012

I am 51 years old and in all my car buying experiences (I have owned over 10) This was the best! Friendly, no pressure, great customer service, fast & efficient. I found in Jimmy "Superman" Hanlon a friendly face that I instantly trusted. I will recommend your dealership and Jimmy to anyone interested in purchasing a vehicle. Thank you for the pleasant experience,Lori Colwell

joyfulone

3 de ago. de 2012

This is the second vehicle I have bought there and I love the employees, everyone is so friendly and everyone work with you to make your visit pleasant, they work with you to try to get you in the vehicle you want and they always do it.

beachx2

14 de jul. de 2012

Overall this was a very good experience. My wife loves the car and Jimmy Hanlon was a fantastic sales person to deal with, online and in person. I wouls highly recomend Kaiser to anyone looking to buy a new car!!!

Rimington1

1 de jul. de 2012

Kathleen Struhs is excellent to work with. She made car shopping a most enjoyable experience. This is the second car purchased this dealership. All the folks at Kaiser have been very friendly and very easy to work woth.

nese1790

23 de jun. de 2012

She knew exactly what we wanted and didn't waste our time trying to change our mind for something else. She did a wonderful job getting us into our vehicle. My wife and I was satisfied with their services.

2007maxima

10 de jun. de 2012

I felt very comfortable as a customer, Clayton was very easy to talk to. The car was in great condition. I felt there was good communication between the Keiser team and I. I appreciate that they wanted to make sure I was still happy, even after I drove off their lot in a great car! :)

dhglennon

21 de may. de 2012

We had a great experience with no problems at all. People were friendly. The only issue I have is being required to write at least 25 words... feels like I'm in school again. Again, no issues with the dealership.Denise Glennon

shericapri

17 de may. de 2012

Our experience with Donnie was excellent. He explained every feature and was patient answering our questions. He worked with us regarding our price range, and made us an excellent offer we could not walk away from. Every sales rep greeted us with a smile and made our experience non stressful! We will certainly use the service dept. for all our needs. When it's time to purchase our next vehicle, these are the people we will go to. Kaiser is outstanding, and we thank them so much !!

tledford

16 de may. de 2012

It was great working with Kathleen. She was very honest and worked very hard to make the sale. The new Gmc is great. I plan on having all service work done at Kaiser Buick-Gmc.Thanks Tommy

tennvols44

15 de may. de 2012

everyone at Kaiser go the extralength to make every visit enjoyable and helpfull. I have used the service dept for many years and have had nothing but above quality work at fair prices from Lynn and the guys in her service dept

lazylake

15 de may. de 2012

We had a great experience purchasing a 2012 Buick LaCross. We special ordered the vehichle so we got the exact car we wanted. The pricing was less than the other dealers we tried to work with. All of the employees were very friendly and professional. We were pleased to be able to work with a local hometown dealer.

fbianchi

1 de may. de 2012

i have bought 3 cars form Kaiser Buick through Jimmy Hanlon. My experience all three times has been great. Jimmy and the dealership have always been honest, friendly, straight shooter when it come to negoiately a deal.

ericthomps

20 de abr. de 2012

I recently purchased a 2009 Enclave and the experience was easy, comfortable, and actually enjoyable (can't believe I said that...). Jimmy and Jeremy were efficient and very easy to get along with...I would purchase another car from them. In fact, I live near Jacksonville and will probably drive to Deland just to avoid the hassle of my local dealerships. Kudos to Jeremy and his team.

newverano

19 de abr. de 2012

Tom Smith made this car buying experience not only pleasurable, but fun. His years of experience in the business made it easy to understand not only the vehicle details, but the financing options as well. Because of our schedule, my wife and I met with Tom on different days and when we compared our experiences in dealing with him, we both agreed that he seemed sincere, knowledgeable and had our best interests in mind. He didn't pressure us in the least to "buy today because this deal won't be on the table tomorrow" as other sales people have done in the past. Because there was no pressure, it was very easy to purchase our new car from Tom and Kaiser.

salserin69

18 de abr. de 2012

My visit at Kaiser Buick GMC was amazing. Had already visited several dealers and the dedication and attention to detail given to me at Kaiser Buick GMC was unbelievable. Dan Baker listen to my needs and simply cater my needs. I spent 4 hours at David Maus Chevrolet and they do not live to their motto "WHAT EVER IT TAKES"I was very disappointed and will not recommend anyone to go there. I would personally would bring family and friends to Kaiser Buick GMC.It was the best experience in purchasing a new vehicle. Dan Baker exceeded my expectations along with the finance department. Once again from me and my family, Thank you so much for our new GMC Terrain...God Bless,Oscar Mercado-Pagan

louhamilton

15 de abr. de 2012

My wife had a stroke January 7, 2012 and was in a coma for two months. A family member is with her 24/7. She was in rehab and got a serious infection in her brain shunt drain tube and was moved to Halifax Medical Center in Daytona Beach, Fl. I was very clear with Michael that I was on a short time frame and that I was interested in a specific vehicle that would meet our needs until my wife was able to climb back into her Navigator. Michael knew my situaton as I had briefly looked at another vehicle one week prior. He had it ready for me to review on my arrival. I advised I was also looking at a couple of other vehicles and would be headed back to the hospital within an hour. Michael got the information and called me with the OTD price. We closed. Great Work Michael !Lewis Hamilton, Deland, Fl

jayjamthebird

3 de abr. de 2012

My name is Jay Jamieson,i am a husband and a father of three.My family and I have been through some tough times during this second depression,lost a home couple of cars.Mr.Bubba Spell was not only a gentleman but an immediate friend of my family.During these tough uncertain times he helped us find a beautiful suv,that is safe for my wife and family to drive.Mr.Spell absolutly busted his butt,and believe me it wasnt easy,to work with us to make buying the car a fun experience.I understand how cliche that sounds,BUT ITS THE TRUTH.I cant Thank Mr.Spell enough for his tireless effort to make my family feel safe.Thank You Mr.Spell from Jay,Tina,Dono,Han and Emma,We Thank You for all that you are and all that you do.

bwolfe

2 de abr. de 2012

Having called on Chevrolet dealers for 30 years, it has been a most pleasant experience to deal with Kaiser for the past 19 years. We have purchaed 18 or 19 new vehicles and bought a 2012 Buick Lacrosse yesterday. We were treated in a courteous, professional and friendly manner by Tom Smith and Pete Hampshire. There was no problem with the price of the new car, trade in or financing. This has been our experience on all previous purchases. This is the kind of family owned dealership, which due to the minimum amount of turnover in people causes me as a customer to stop in and say "hi" with no business to be conducted. After all--a dealership is its' people.Bob Wolfe

amainstone

31 de mar. de 2012

After searching for 3 months for a first car purchase for our teenage daughter, who is extremely selective, Pete was able to exceed all of her expectations! We purchased a used vehicle and could not be more satisfied. Pete and Steve were professional, friendly, and took the time needed to answer all of our questions. They stayed several hours after the dealership closed to finalize the deal. We could not have worked with a better team or dealership.

rayboss27

30 de mar. de 2012

Kathleen Struhs always take care of me after I bought my car. she is friendly & helpfull. she is good on the sales side as well the service after purchase

tasacs

26 de mar. de 2012

My wife wanted a new car, so we started the task of shopping around. As soon as we meet Kathleen or shopping ended, Kathleen not only got us what my wife wanted, but also at the price we wanted to pay! She was professional and well informed about the car. She made the purchase so easy, that when we were ready for a second car, we had no question on where to go and who to see.

donatia

25 de mar. de 2012

Buying a car from the internet manager, Kathleen, was a very professional and easy going experience. Kathleen was wonderful with my husband and I. She knew exactly what she was talking about and found a car that suited the both of us at a great price. It is nice to have someone you can trust in the car business. We will definitely be returning to her for future purchases.

clmkaiser

22 de mar. de 2012

The people at Kaiser are friendly and helpful. I described my needs; they showed me the vehicles that fit that need. There were several to choose from, and they were very patient while I made my decision. Subsequent servicing was done at a fair cost and in a timely manner. I have, and will continue, to recommend Kaiser Buick GMC to my friends and family.Sincerely,Connie MasseySatisfied Customer

Ed Miner

21 de mar. de 2012

The 2012 Terrain I just bought is the 6th vehicle I have purchased at Kaiser. I have always been very satisfied with the sale.I am especially happy with service advisor Lynne Coffey. She has always taken good care of whatever problem I come in with be it with a repair or just routine maintenance. She and Tom Smith are good friends too.

tduffell

20 de mar. de 2012

We have bought many new cars over the years and this was one of the most pleasant purchases that we have experienced. The entire staff was friendly and we felt appreciated for our business. We will most certainly return in the future for our new car needs.

Sssmith24

15 de mar. de 2012

I was very impressed with the quick and professional service. Great dealership. The service department is outstanding. Will not let anyone work on my vehicles but Kaiser.

supersariann

14 de mar. de 2012

Jimmy Hanlon and Jeremy the Sales manager both did a great job. One of the easiest car buying experiences I have ever had. As a female car buying is not one of my favorite things to do, but it was actually very pleasant and enjoyable. HIGHLY RECOMMEND.

abercrombie1

13 de mar. de 2012

Donnie was very helpful and knowledgable. There was no pressure to purchase and we were able to make a deal easily and without the common "tactics and confusion" that many dealers use.I will be back again for service and another car.

George133

13 de mar. de 2012

Been purchasing vehicles and having them serviced at Kaiser for 20 years. Always knowledgeable and courteous.Would (and have ) recommend them highly. Have had close contact with Lynn in service, and Rocky, Deric, and Theresa.

rdt9595

13 de mar. de 2012

Hi, this is the second time we have been to Kaiser for service, the first time was 2yrs ago when we had the oil changed on our diesel pick-up and than this year we needed the EGR valve replaced. We have had nothing but the best service from Kaiser and we have let everyone know your dealership is the place to go! Thanks again for terrific service. We feel you went above and beyond taking good care of us and we are so empressed. When we come back next year to Florida and we need something done with the pick-up we will only take it to Kaiser because we trust you.Roger & Diane Thelen

cee110

9 de mar. de 2012

Everyone at the dealership was very friendly and accommodating, especially since Ihave some special needs. The salesman[Jimmy] did not pressure me , nor did the otherstaff members. I would recommend the dealership to anyone.

prochelle

8 de mar. de 2012

What a great pleasure it was to meet with Kathleen, she is so low pressure and answered all of our questions, we will be ready to purchase shortly as our lease is almost up and we will for sure be purchasing from Kathleen.

JustinMo

8 de mar. de 2012

I had a great experience at this dealership, The 3 associates that I worked withwere very friendly and it was nice to work with "real" people, instead of the usualplastic car sales people. Kathleen was very straight to the point and helpful! I willdefinitly be coming backJustin

wstaats

8 de mar. de 2012

My husband and myself have dealt with Kathleen for years and have bought at least 3 vehicles with her. We have always had an excellent experience with her and Kaiser. I would recommend the Dealership to anyone who would like to have a well organized group of indivisuals!!

dhucks

6 de mar. de 2012

The people at Kaiser are very professional, each employee greeted me by my name,they were able to answer all my questions. Their price was copetitive,the delivery process was very thorough, they offered choice of financing, explained the rebate options,the vehicle was clean and full of gas. I have purchased 25 or more vehicles from Kaiser and they are the reason I continue to purchase GM products.Dan HucksPresident,Total Comfort Heat, Air Conditioning, L.P. Gas,Electrical, and Plumbing.

Harvey Hester

6 de mar. de 2012

I have ben buying cars and trucks from Rocky for years.When my wife wanted anew ca. She went to Ocky.My 2 daughters got their first cars from Rocky.My. Office Manager has bought several cars from Kaiser..i have been pleased and have had no complaints from others hive referred.Dr. H.hester

ddbatten

6 de mar. de 2012

I have purchased over a dozen cars and trucks both new and previously owned from Kaiser's over the last 25 years and have always had wonderful personal attention both in the sales and service departments. Any needed service is provided in a professional and timely manner and it is not unusual to have a follow up, sometimes even by the owner, Rocky Kaiser, to make sure that I was satisfied with at work completed. I cannot imagine going anywhere else to purchase my next vehicle.

ALMALUIS

6 de mar. de 2012

I DROVE FROM MIAMI TO DELAND WHICH WAS ABOUT 400 MILES. THE SERVEICE WAS EXCELLENT VERY FRIENDLY AND DID NOT HAVE TO WAIT. WOULD DRIVE AGAIN TO PURCHASE ANOTHER VEHICLE FROM THIS DEALER ALSO WANT TO SAY THE FINANCE MANAGER WORKED WITH ME AND WAS EXCELLENT ON THE PAYMENT FOR MY NEW CAR AND GAVE ME GREAT MONEY ON MY TRADE. THANK YOU KAISER DEALER IT WAS A PLEASURE DOING BUSSINESS WITH YOU GUYS.

etpcpa

5 de mar. de 2012

Service department is fast and friendly and always call you by your name - great hometown dealership! I would definitely recommend Kaiser Buick GMC to friends and family!

stevesaint

5 de mar. de 2012

Been a customer of Kaiser for over 20 years. Bought two cars from them. Had service on several. They have always been courteous, fair, prompt and professional. I have and continue to recommend them to others.

RobinCLENNON

5 de mar. de 2012

Sevice department is great, Salesmen attentive and understand when a customer is ready to buy a new vehicle and will assist even if they are told a new car purchase is a year of so off in the future. Tom volunteered to re-program the electric seat in my GMC pick-up as I left the lot. Nice folks.

Kgrandia

5 de mar. de 2012

Very helpful and knowledgable car salesman Bubba Spell. We will now come back and buy our future cars from him. Very nice and respectable man.

cowgirl64

5 de mar. de 2012

I have always had bad experiences with dealerships. So i was nervous about getting a new car. But kaiser was upfront, honest and helped me so much. they talked me through everything. bubba made sure i got the best price and best car for my family. He was very helpful. he didn't try to sell me something i didn't want he asked what i was looking for and made sure i felt comfortable in it and made sure my payments weren't to much for me. i would recommend all my friends and family to kaiser.

cowboybbqchamp

5 de mar. de 2012

We were searching for a good dependable ar for our daughter and Bubba took his time listened to our needs and helped us find exactly what we had in mind. Then even explained the extra benefits of that car being certified. We could not be happier not only with Kaiser but Bubba as well. We will recommend both to our friends and family and anyone needing a good dependable transportation at affordable prices with excellent and friendly service.