Jim B.

17 de nov. de 2016

Matt Pudlow was great to work with. He really knew his M cars and was very patient as I worked my way to a decision. I travel each week plus I was from out-of-state so I wasn't the easiest to accommodate. Jon Jakuboco helped at the delivery to ensure that I knew everything about the 2013 X5M. Big thanks to both.

jao7

16 de nov. de 2016

My husband and I purchased an X5 from Steve Rayburn at Knauz. This is our second purchase from Steve and it won't be our last. Steve is very knowledgeable, professional and fair. Love the dealership from sales to service. We were just going to stop by and see what they had and left with a great deal on a beautiful X5 .The X5 was driven to Florida less than 2 days from date of purchase and performed flawlessly. Thanks Steve and Knauz you put the fun back in to buying a BMW :)

Kim G.

10 de nov. de 2016

With this being my first car buying experience, I could not be more grateful for how smoothly it went thanks to the work of my salesman, Ken Gibadlo, and the whole team at Knauz. Ken was very friendly, knowledgeable, and actually made the whole process fun--not something you often hear about car buying. Spencer, one of their "Geniuses", did a fantastic job getting me set up and showing me all the features of the car, and even offered to have me come back in a few weeks for a refresher. Worth noting that the financing portion of my experience was also incredibly efficient and painless. I would highly recommend specifically Ken and Spencer, and certainly the rest of the team at Knauz for their superior service!

mdpeterz

7 de nov. de 2016

I am out of state and was able to negotiate an excellent deal with an extremely friendly, respectful sales adviser and financial representative. I highly recommend this center and would happily do business with them again in the future.

NV

2 de nov. de 2016

I was able to communicate effectively thru email and pretty much wrapped up all negotiations without picking up the phone or walking in. once we agreed on the deal, I walked in did a test drive, completed paperwork, had a walk thru and out in about 90 mins. Excellent communication and very direct to deal with.

fred

31 de oct. de 2016

They sold me a beautiful car. Unfortunately, I can't actually drive it as they have failed to send me the registration or temporary permit. I have tried repeatedly over the last week to convince them that this was a necessary item for me to actually be able to drive the car, but their disorganization is profoundly impressive! For now, all I can do is admire it in my driveway......................................

Nancy Iida

30 de oct. de 2016

Bob Geisheker was a pleasure to deal with , the purchase experience was overall fantastic.It was not an all day excursion to purchase a new car.

Vijay sivarajan

29 de oct. de 2016

Brock Gordon is fantastic and truly made the purchasing of our car (X3) relaxing and comfortable. we had an extremely good experience. He's patient, caring and wants to be the best help he can be. I found him to be professional, friendly, well informed, and helpful.Brock Gordon, Bob Graziano and doug worked so hard to make us feel comfortable, and to accommodate us. The staff at Karl Knauz BMW was fabulous. I am looking forward to my many years with Knauz

lundy

21 de oct. de 2016

This was my first purchase at Knauz and I cannot say enough about my sales associate, Ken Gibadlo. Friendly, knowledgeable, and willing to make the car buying experience rather fun.

MJM(528xi)

18 de oct. de 2016

This is now my 3rd car purchased from Knauz (2nd BMW). Excellent sales team. Easy to work with. Stop in to see Ken Gibadlo at Knauz BMW and he will make sure you walk out happy. Flawless execution to close the deal in less than 1.5 hours. Thanks to Doug Kamp also.

Ja

16 de oct. de 2016

We have been a customer at Knauz for many years and have always received exemplary service. My wife was looking to upgrade her X5 for the 2017 model and had the opportunity to have Tisha walk her through the options and assist her in the decision making process. Tisha was very professional and knowledgeable and did a great job in making her comfortable throughout the process. He was extremely courteous and represented the dealership and BMW brand with the highest level of customer service and attention to detail.

ryancorcoran84

12 de oct. de 2016

I worked with Tisha A at Knauz BMW and it was the best car buying experience in my life, thus far. I recently moved to the Midwest and was looking for a nice car for when I arrived. I saw a 328i xDrive at Knauz and Tisha helped me many times, by text, phone, or email, in making sure this car was the right fit for me. When I arrived to finally look at the car, the purchase process with Tisha was easy and no pressure at all. Tisha has continued to follow up to make sure I'm loving my car purchase. Would definitely recommend purchasing from him!My experience with the dealership and finance department were also phenomenal . Scott was low pressure on the add-ons and really tried to understand the use of the car to see if any of them truly made sense for me. Scott was able to find me a better rate than my credit union and I left feeling like it was a great process throughout.I'm loving my 3 series and will definitely be looking at Knauz for my next vehicle purchase.

kielaaron

9 de oct. de 2016

tl;dr: This is a dealership that would meet the needs for all types of buyers. Well be back.Whew. Thats the feeling we had when we drove away from Knauz BMW yesterday afternoon. With the first of our two current BMW leases approaching end-of-term, we had been inundated with solicitations from our local dealers trying to get us to upgrade early. We take incredible care of our vehicles and put very few miles on them, so were used to early-upgrade lease offers coming our way. This was our first BMW lease to renew; with other brands weve leased before it was a simple process: you go to the dealer, choose which vehicle is appealing, and essentially drive away. The local dealers wed been visiting in response to their solicitations and marketing were not an easy experience. One of them played dumb, acting clueless about the phone conversations wed had and wasting hours of our time in the process. The other gave us a snippy song-and-dance about how BMW is not really a brand that does early upgrades, but theyd see what they could do - and never received any follow-up. Additionally, these local dealers had very limited inventory, and wouldnt even let us look at any vehicles. Both dealers were not welcoming culturally either - one was full of retirees and the other was full of slick hotshots - I felt like maybe BMW was not a brand I could align with from a personality perspective either. It felt like one big circle of revolving confusion, so we had begun to consider other brands just to escape what seemed like BMW being a cruddy brand to do business with.Before throwing in the towel, I recalled seeing the Knauz name on the plates for an X3 that I fell in love with, so I decided to check them out online to see what their inventory was like. (We acquired our current cars from a great dealer when we lived in California, where there was row after row of inventory for us to browse, and the sales service was impeccable.) I was delighted to see not just one but eight potential X3 units that I was interested in at Knauz, so submitted an online inquiry early one morning. Within a couple hours I received a follow-up from Rolly Davidson with clear pricing and an invitation to drive down from Milwaukee to Lake Bluff to visit. We exchanged a few more emails about some other stock options and settled on an appointment time when we were free on a Saturday morning. While the emails were pleasant and quick, I was still cautious about what the experience would be like when we arrived.Big build-up here just to describe our positive experience. Sorry.We arrived around 11am and drove off in our new car around 3pm, entire deal complete with a bow on it. When we walked in the door, Rolly Davidson knew exactly who we were and welcomed us. We had such a nice time with Rolly - he immediately walked us to the lot, giving us the history of Knauz and describing their successes as a dealer. He knew what I was interested in so he got us straight to the area where we could see what I wanted, gave us some quick pros and cons about various models, and within just a couple minutes an X3 was pulled out for us and we started getting lessons - I felt like Id already signed the deal and was ready to drive off! He had us take the car (which was not even in my top 8 from online research, so bonus points for the in-person inventory being even better than online!) off by ourselves to experience, and when we got back we sat down and crunched the numbers pretty quickly. I knew where I wanted the numbers to be, even after the X3 I fell in love with was above and beyond what I expected, and Rolly got us pretty close. We shared some common interests that we hadnt found in anyone since we moved to Wisconsin, so our four-hour visit was not all about business. As clients we felt individually-considered and respected. Go. See. Rolly.Throughout the deal development we also worked with Spencer Parker, a BMW Genius, who took care of the grounding of our old BMW, and then spent about an hour with us training us on the upgrades to the technology in this X3 versus our previous car. Spencer knows his stuff and obviously has a huge passion for his work. It was a fun session and it felt like he enjoys showing off the BMW product, not just completing a task assigned to him. He offers real-time support via phone or email and will even stop by to help if hes in our area. I cant imagine receiving this authentic level of ongoing service from the other dealers we visited.The dealership was fresh and newly-remodeled. Still a German luxury vehicle dealership but spacious, clean, and enjoyable nonetheless. We were served water and snacks throughout the visit, and theres a full coffee/snack bar for use during sales and service appointments. The clients in for service and coming in for sales appointments were of all types and ages. It is a very active dealer that feels more complementary to a component of your lifestyle rather than a destination of stuffy appointment. I think anyone could walk in with no appointment and be taken care of adequately. There were sales people of all kinds that I think could meet anyones personality preferences.There are a lot of great points about their service offers, but I cant recall any of them specifically after the whole buying experience. All I know is that even though its 60 miles away from us, I will make the drive to Knauz for their service/maintenance, and will look forward to catching up with both Rolly and Spencer.Overall dealer review: 4 stars - only a subtraction for the distance from MilwaukeeRolly Davidson (Sales): 5 stars - genuinely nice guy, smart, conversive, respectful, good laughsSpencer Parker (BMW Genius): 5 stars - its great working with people who love what they doInventory: 5 stars - so many great options, and the prices are respectableOnline: 4 stars - great communication, easy-to-use website - I think we couldve done the entire deal online if we wanted

ngawrit

5 de oct. de 2016

We have had an ongoing positive relationship with this dealership for many years now and will continue to do so. They make buying and maintaining cars a painless experience! Seriously...from their staff in all departments, to their beautiful premises, everything is wonderful!!

vhpmpower

4 de oct. de 2016

I can't say enough nice things about Knauz and Matt Pudlo specifically. I wish every one of my car buying experiences were this good. Matt took care of my wife and I from start to finish, and has even followed up with us several times after we took a car home. Matt knows everything there is to know about the vehicle we purchased and has a true passion for what he does. If you are interested in any type of BMW M car, Matt is the guy to see in the Chicagoland area. There was no pressure at any point from anyone on staff at Knauz to sell us something we weren't interested in. Everything was completed in a timely manner exactly when Matt said it would be done. Aside from Matt, we also had a great experience with Doug in the finance department as well as Sam who was a BMW Genius and showed us the ins and outs of all the features of our new car. We will be coming back here in the future!

Dorota and Jacek

30 de sep. de 2016

It was a great experience and pleasure to deal with Bob (Geisheker). From the first day we talked, to the day when we drove our new car home, it was a very smooth and hassle-free process. Bob was always available to answer any questions and he showed his professionalism and experience every time we've spoken and of course on the final day of our purchase. He is just an excellent and amazing person to deal with. Thank you Bob for everything !Dorota

Sam M.

30 de sep. de 2016

My first time visiting Knauz. Extremely professional people. Seamless process from calling for appointment, to test driving car, to making a purchase. Bob was very pleasant to deal with from entering the dealership to closing the deal. No pressure whatsoever. Sam was thorough and very experienced when explaining all of the car's features. Doug had me in and out of the finance office in 20 minutes. I've purchased a handful of cars over the years and dealt with many different dealerships - Knauz is the best experience I've had. Sam

Stephen

28 de sep. de 2016

Every contact I have with Knauz BMW Service, specifically Josh Paez , is always a pleasurable experience. The work that is going to be performed is clearly explained, I receive a clean loaner vehicle and am kept abreast of when I should expect to get my vehicle back. When I pick up the car it is always clean and the fixed has been performed properly the first time. I consider my self to be a "car guy" and therefore I have high expectation, I have never been disappointed. While Knauz is not the closest BMW dealer to me, I feel that the excellent service and fair pricing is worth the trip.

JKBurke

27 de sep. de 2016

First time buying from Knauz and Bob made everything so easy. From trading in our car, dealing with service, our loaner, to finding us exactly what we were looking for! Thank you Bob!

LauraFromTheSouth

22 de sep. de 2016

I had a great experience working with Ken Gibadlo on buying a car from 900 miles away. He was available for my many questions and went on to help secure car shopping too. When Ken was going to be away from the dealership he had others available at all times to help me out. Give these guys a call!

Richard H

19 de sep. de 2016

We have purchased several cars over the years from Knauz BMW. Our latest purchase, an X4, was made simple and stress-free. Bob Geisheker was a consummate professional from test drive, through ordering and finally delivery. He's helpful, patient and responsive. We encourage anyone to work with Bob on the purchase of a new BMW.Additionally, Sam Picchietti is a true Genius -- we received a through and detailed walk-through of all the vehicle's systems and settings, and he invited us to return or contact him any time tech or user questions arose. Made it really easy to adjust to the new car.

KristinW

17 de sep. de 2016

First BMW purchase and the experience was fantastic! Bob Geisheker was extremely responsive to questions both online and in person and expedited the process whenever possible. Sam provided an excellent tutorial on my new vehicle including app recommendations for things to review at home. Doug finalize the paperwork quickly as well. I left feeling excited about my car purchase. Highly recommend!

Seeker

13 de sep. de 2016

After four series 3 going to the 5. Love the 3, get the 335 or 340 series 3, thank me later. Time for the 5 as long trips are in the mix. Great experience. Steve was great, made sure needs were met. Suggested some creative financing options before seeing the finance guy. Things to think about before the ne t step. Felt like he cared and addressed the lesser issues equally. This is our second car from him. Thanks Steve Scott did the financials. Appreciated his focusThe tech guy was great. The porter, seen him before, older gentlemen cleaned it new and handled all the stickers etc. What was evident was everyone enjoyed their jobs and customers were the priority

michaelbroker

13 de sep. de 2016

Marek was terrific and he is an excellent salesman and very professional & courteous. Sam was also very professional & courteous and very knowledgable with showing me the features of my car. Doug was great as well, he made sure that I was well informed of all the financial aspects of my lease and he such a gentleman! First class treatment from Knauz BMW!

GoCubs2016!

12 de sep. de 2016

I would characterize my experience at Knauz BMW as outstanding. Each layer of the Knauz sales team took a truly consultative approach, starting with Marek Gryc on the showroom floor to Doug Kamp in finance. Both my wife and I also appreciated the time the BMW Geniuses invested with each of us individually to ensure we were both comfortable with all the new technology in our new BMW.Thanks to entire Knauz BMW Team!Chris and Kim435i Convertible

Carguy

12 de sep. de 2016

Tisha's explanation of costs is clear. It takes the feeling of uncertainty away. He is patient and respectful. He takes time to type lengthy description that I needed.

Pippa

8 de sep. de 2016

My family and I drove down from Wisconsin to drive a couple of certified MINIs listed on the website. This was our first car purchase from Dave Benck, and although anyone can sell you a car once, it is noteworthy to want to buy your next car from that same salesperson. An ultimate professional, Dave worked with us on all aspects of the buying process, and took the time to introduce us to each of the other team members as we worked through the process. We met and worked with Bob, Spencer, Steve, and Doug and all were fantastic to work with mixing the right amount of business with an easy going style. This purchase couldn't have been simpler or more pleasant. If you are looking for a great place to buy your next car go to Knauz and ask for Dave Benck.

Cargobeep

2 de sep. de 2016

The Knauz Team led by Steve Rayburn are the ultimate professionals, always courteous, prompt and accurate in all that they do. Highly recommend the Knauz Team !

rbhubert

29 de ago. de 2016

I had a most positive experience at Knauz, especially with Bob Geisheker - very professional and cordialA good clean negotiation and consumated the deal that eveningI would recommend Bob to anyone. class actHad a few learning times with Jon Jakubo who was most patient and positive

Fritz F.

28 de ago. de 2016

All members of the Knauz team were very professional and easy to deal with, special thanks to Sam for walking me thru the tech parts.

MDallas

26 de ago. de 2016

Team Knauz was excellent. A very satisfying experience even from out of state.Ken and I worked through the numbers before I made a 4 hour trip to Chicago. Once there it was a very enjoyable experience working with Ken and Doug. They have a high commitment to customer service.

moi

22 de ago. de 2016

This wasour4th car buying experience at Knauz. as with each our previous experiences, we were impressed by the knowledge staff and their commitment to customer service.

Scott & Kris

18 de ago. de 2016

Great people to work with. Very professional. Comfortable environment. Great service. Ken was extremely informative and promptly answered all of my wife's questions regarding her concerns.I would gladly purchase a BMW from Ken next time.

remradio

13 de ago. de 2016

I recently purchased my second BMW form Knauz and my salesman Marek Gryc. The professinal manner of my non hassle purchase combined with the efficiency of the delivery cause me ti Highly recommend my salesman and the dealrship.I should mention that I traveled over 100 miles (from Mequon Wisconsin) both times.They are excellent!!!!

Christopher Kant

11 de ago. de 2016

I would recommend this dealership and working with Bob on a car purchase. Long story short, he made the purchasing process incredibly efficient, easy, and accommodating. I was able to work out the pricing and specifics of a CPO purchase and a trade-in via the phone and email before even walking into the showroom, which I highly appreciate and saved quite a bit of time. All of the staff, including Bob, are very friendly and courteous. I would purchase from here again. Thank you.

jmj59

8 de ago. de 2016

The staff at Knauz know how to treat a customer which is why I returned to them to purchase my new BMW. Everyone was friendly and helpful. George Greve spent the time to gather the information on leasing versus buying, returned my telephone calls promptly, and patiently answered my questions. I loved having Spencer Parker as my technology geek, explaining how the 2016 differs from the 2013 model. The finance man was great too, very detail oriented.

Bigjhon

3 de ago. de 2016

We had a great shopping and buying experience at Knauz BMW. Our client advisor, Tisha, was friendly, honest and helpful. We will definitely shop here again.

arlenequestell

29 de jul. de 2016

Service, time, quality and treatment exceeded my expectations when buying the vehicle. Bob Geisheker and his team managed exceptionally run the business so that it became a pleasant experience.

Frenchie

28 de jul. de 2016

Bob was great! I never felt pressured and he met all my expectations . He was ready to work with me and helped me understand the transaction .

bmwowner

28 de jul. de 2016

Staff were knowledgeable, friendly and helpful. My husband and I are very happy with our purchase and would recommend Bob Geisheker/Knauz BMW to our friends.

NLAV

25 de jul. de 2016

Marek Gryc and team worked hard to make sure my wife and I left feeling informed and happy with the full experience. From top-to-bottom the experience was what we hoped for when purchasing our first BMW. We're even more excited to be a part of the BMW family knowing that the whole Knauz team is behind us. Thanks for making the purchase a great experience. We already came back to the dealership for our first oil change, and the service staff (Felipe and Jeremy) were truly stellar. Thanks for making the service experience top-notch, and what we'd expect for our CPO X1. Nick

wbonetti

23 de jul. de 2016

We have purchased 3 cars from Knauz BMW in the past and when we needed a new car it was an easy decision to return to Knauz. Our new sales rep, Bob Geisheker, was very patient and helpful with us as we took our time deciding what car we wanted. He patiently explained each of the options available along with cost, and made sure we understood all the financing options available. In the end we decided to lease a new 2016 X3. We're very happy with our decision.We were also pleased with the new (to us at least) BMW Genius service. Our BMW Genius, Brandon Helbig, went on test drives with us and explained all the features, and after we made our decision he worked with us for about an hour making sure we had the car set up the way we liked. He encouraged us to come back in the future with any questions.We highly recommend this dealership.

Mjn20

19 de jul. de 2016

Outstanding vehicles! My sales rep, Tisha, was great! If I had questions I could always text him and would get a response quick. Also the BMW Genius I had, Jon Jakubco, was extremely knowledgeable and helped with all the new features! My family has bought 4 cars from here and I'm sure there's more to come!

jrugel

15 de jul. de 2016

I highly recommend Knauz, after 20 years I switched dealers after the family sold the dealership and all the people I had a relationship with left. I have had my car serviced here for the past 3 years and had great experiences but was unsure of the buying process. Well I was pleasantly surprised, my sales rep Tisha Akulich went above and beyond with my wants and demands and had the patience of Job. I would highly recommend Knauz and Tisha as I hope this is the beginning of another 20 year relationship.

Farly98

13 de jul. de 2016

My wife and I recently purchased a '16 X5 from Rolly. Top notch experience all around. Great and quick purchasing process plus the follow-up in the days that followed were superb.This was my 2nd purchasing experience from Knauz, and will not be the last! :)

Mia 2015

13 de jul. de 2016

Awesome customer service received by Bob Geisheker. Will definitely will go to Bob again if I need to get another BMW. Maybe when I will the big Lottery winner :-) Drove my new x1 out of Knauz with relief feeling that I made the right decision. Thank you Bob for going above and beyond to made this happen.Both Bob G and Scott A made sure that I was happy before leaving Knauz.

Timothy J Ruskell

9 de jul. de 2016

Everyone we ran into at Karl Knauz was friendly and helpful and made the experience of buying and trading in a car as painless and enjoyable at it could possibly be. We came to the lot not really intending to buy a car and didn't really have new or CPO cars in mind.. We walked the lot and saw a blue 2016 BMW that caught our eye. It was CPO but with very low miles. Rob from mini cooper was helping us at the time and introduced us to Bob Geisheker and he and his team took us all the way through the process from there. It was a bit of a complicated transaction but all staffers handled it professionally and efficiently. Great job by all.

Milwaukeeleasee

4 de jul. de 2016

I came in on a Wednesday for a test drive with Lucas. He was leaving the next day for a weeks vacation so referred me to Bob Geisheker. I came in Friday to see Bob who was friendly and wonderful, it was nice to make a common Wisconsin connection as I had come down from Milwaukee to lease the car. Bob was very helpful, answered all my questions and made me feel at ease. Sam Picchietti also helped with my lease arrangements. Both were great, dealership was clean, bathrooms were clean, wonderful leasing experience.

SG

3 de jul. de 2016

I have dealt with several BMW dealerships in the Chicago area and there is a reason I travel nearly 30 miles from my home, past two closer dealers. Service is outstanding and the sales experience is unmatched. I have and will continue to recommend Knauz to my friends. This Z4 is by far the most fun car I have ever owned and was glad to continue the relationship.

Ladderman

30 de jun. de 2016

This is my third car purchased from Knauz. Their sales staff, product "geniuses" are accurately named and service has been wonderful. I've purchased cars from them over the last 11 years, and despite growing in size, their attention to the customer and product/service excellence remains top notch.I just picked up a custom order BMW M235i and had the pleasure of working with George Greve in sales and Spencer Parker as my "trainer". This is the second time I've worked with both of them on a car purchase. George was exceedingly helpful in guiding me through various car models and options. He was extremely easy to work with and cooperative. Spencer was simply terrific - he knew my other BMW X5 and compared and contrasted various aspects of the new M235i controls as he explained them. He was unbelievable thorough and patient - I NEVER felt hurried - it seemed clear that his main objective was helping me to understand the car as well as possible so that I could get every last speck of enjoyment out of it. I've had lots of interactions with service, sales and genius's over the years at Knauz - George and Spencer are great, but I never had an interaction with anyone in this dealership that I found less than professional or helpful. Jeremy in service has been fantastic, and as a side note, I had a Mini Cooper S JCW for 10 years and worked closely with Steve Porsche in service (Knauz Mini Cooper) - he as also outstanding!

Streiter Family

30 de jun. de 2016

Can't give enough praise to Bob and his genius team (Sam and Spencer) as well as ALL the amazingly helpful and BEYOND KIND professionals we worked with at Knauz!!! It ewas an absolute pleasure buying two BMWs from Bob--I couldn't stop hugging him throughout the process--he is a fantastic sales person and we worked him hard and he totally came through for my husband and I--now proud owners of a gorgeous 535i and an awesome x5!!!! We love you KNAUZ!! -Kimberly & Andrew Streiter

chico

29 de jun. de 2016

We recently purchased a x5 from Knauz and couldn't be any happier with it and with the way we were treated from start to finish, our salesman Tisha was great to deal with, very professional and followed thru on all request in a very timely manner. I will definitely be buying my next bmw from them.

nawal1955

28 de jun. de 2016

THE PEOPEL AT KNAUZ ARE AMAZING SPESILLY BOB GEISHEKER AND SPENCER AND SCOTT. IT WAS VERY GOOD EXPERANCE I WILL RECOMMEND MY FRIENDS AND FAMILEY TO GO TO KNAUZ.THANK YOU BOB GEISHER . SCOTT ADDUCI AND SPENCER PARKER.

BMWforus

27 de jun. de 2016

We terminated a lease and took out a new lease, our 4th BMW lease. The entire process was very smooth and enjoyable from test driving to the final step of learning how to use the navigation system in the new car. Our salesperson, Tisha, was always very responsive and answered our questions in a straight forward and honest manner, always with enthusiasm and a great smile.We developed trust with Tisha quickly as well as with the entire team that worked with us.

Nancy Kenston

26 de jun. de 2016

It was a pleasure to go into Knaus and shop for a car. Bob listened to what was important to us and found the best car to meet our needs and wants. It was a no pressure and smooth transaction on all fronts. I would definitely purchase another vehicle from Bob and Knaus BMW.

New BMW owner

23 de jun. de 2016

Like the dealership and being treated nicely!!! Thanks so much. Looking forward to the home valet service that was being offered to competed with Lincoln Black Pearl program. Bigger dealership with top notch service

samfrommn

21 de jun. de 2016

Just as good as the drive on the 2016 X5 is - the warmth of the people at Karl Knauz is amazing. In working with Ken Gibadlo, the experience of car buying could not have been better. We were thoroughly pleased with the entire process. Buying a car from out-of-state can be stressful, but we did not feel that for even a bit. Truly a wonderful group of people -

Joe

21 de jun. de 2016

This is my first purchase of a BMW. I have purchased high end sports cars, and would have to say that this was an equal or better experience. I felt very welcome by Rolly Davidson. He did not put any pressure on me to purchase the car. It was a very relaxing experience from the first introduction of the car, the test drive, and al the way through the financing. I would recommend this dealership and working with Rolly to anybody interested in purchasing a BMW.

Matt

19 de jun. de 2016

Bob and the team made the entire purchase process easy and stress-free. Bob was always present, but never pushy, which was greatly appreciated. I had my young daughters with me while doing the paperwork and Doug was great with them. When it came time to leave, Spencer made sure I knew everything about the car and was ready to go. It is clear why Knauz has the reputation it has and I am yet another satisfied customer.

Jpk

19 de jun. de 2016

Bob made it a "quick and easy" process to buy my BMW. There is nothing worse than the dealer hustle we have experienced with other dealers. The car I wanted was there and we reached an agreement within about fifteen minutes. Bob was very professional and pleasant to deal with.Can't forget Spencer either- what a great kid. Knows all that electronic stuff!!!!!

etm03519

16 de jun. de 2016

My experience during the process of leasing a new car was nothing but enjoyable. Tisha was very accommodating, extremely knowledgable, and made the experience really fun. Scott was very charismatic, upbeat, and accommodating to suit my financial needs. He also made the experience fun. Spencer was most definitely a genius with his knowledge about the car. The way he was able to teach the BMW's capabilities so efficiently was impressive. Overall I would say these three guys are a great team, and would recommend them to any future potential BMW buyer. I am very pleased at how the entire process went.Thanks Guys.

David

16 de jun. de 2016

These guys are very attentive to my schedule and had the car I wanted. Price was fair. I have always had good experience with Service Department so this is where I wanted to deal. Ken understood what was important to me and made it work. I could not be more pleased with my new car.

PC

16 de jun. de 2016

Worked with Ken to buy a car for my wife. Great follow up and service. I had to pick it up and fly out of town. Ken made it quick and easy

Mark Rice

16 de jun. de 2016

Had a great time and saved money at the same time. While the lowest price drove me to Knauz the service would have been worth paying extra. Between the good advice and the "Genius" service it exceeded my expectations.

BEAMER&ROVER

15 de jun. de 2016

My wife and I had been looking around locally for new vehicles. We passed by Knauz BMW on the way home from Chicago and decided browsing. They have the largest inventory I've ever seen. We found exactly what we were looking for online. We were contacted by Ken Gibadlo. He put everything together and gave us some great options. We setup a pickup date. Ken had everything ready for us when we arrived. Ken introduced us to the tech genius Sam Picchietti who showed us every feature of the car. Sam's knowledge of the vehicle is incredible and he made sure we had a good understanding of all the vehicles features before we left. Scott Adduci took good care us during the financing. The process was nice and smooth. The guys took excellent care of us. Thanks Ken, Sam & Steve for making this a great experience.

mientkn

14 de jun. de 2016

I was interested in getting a brand new BMW X3 2016. Bob Geisheker was my sales rep. and he really went out of his way to help me get the car. The car I was looking for was out of stock and he did his best to order it from another state the same day. The staff was very friendly and helpful. The service was fast. I recommend Karl Knauz BMW for anyone who is looking to buy a car.

SumeerDas

14 de jun. de 2016

I originally went into the dealership to turn my lease in. I had no intentions of getting another car. I started to work with Sam Picchietti. He was very nice and did my whole lease inspection without any hassle. While i was waiting for the inspection to be completed i asked him if i could test drive an X4 and X5 40e. He introduced me to Tisha Akulich. He was very nice and knowledgeable and not pressuring at all. After we completed our test drive, I leaned towards the X5 40e. I gave Tisha what type of numbers i was looking for and let him work the rest. To my surprise Tisha and the dealership worked out a great deal for me. I am very pleased with the overall service i received from the Knauz BMW sales team and i am now enjoying my new X5 40e. Highly Recommended.

carguy

14 de jun. de 2016

Both my sales rep Bob Geisheker , and Spencer Scott, my BMW genius, made the purchase of my new BMW easy and informative. Scott the finance guy was helpful as well

Travis N Wiser

13 de jun. de 2016

Matt Pudlo and Tisha Akulich were great to deal with. Extremely knowledgeable and very attentive to all my questions. I am a bit of an enthusiast and had lots of questions about how the car works as well as what to expect with the ordering process and taking delivery. Matt and Tisha availed themselves to me at all times. Spencer was my "genius" on the day of my delivery. Spencer was super knowledgeable about all my questions and he answered them effortlessly. Most importantly, he was very patient with me. I think it took him longer to work with me than he expected (sorry to the next customer behind me). Spencer was super to work with.I was introduced to Luke because he is a big fan of the 3 series. Although he was not directly involved with the sale of my car, I'm giving Luke a mention because he was also helpful in offering advice and suggestions about the car.Overall it was a pleasure working with the folks at Knauz, and I will recommend them to all of my friends and family.

DJ

11 de jun. de 2016

I'm new to BMW, and pleasantly thrilled. Aware of Knauz's legendary reputation, I test-drove/purchased a new M235xi coupe, and loved it. As stated, BMW was foreign territoryexcuse the punfor me, being a long-time GM owner/rebate participant. I originally considered the Cadillac ATS, but despite the loss of large available rebates and the ATS three-inch longer wheelbase, the M235xi took road imperfections much more comfortably, or as Edmunds states about the ride quality is never harsh. The car is an absolute blast to drive; the bi-turbo inline six has amazing torque, especially in sport mode. Perhaps most surprisingly, the M235xi 0-60 specs are at least as impressive as the 2014 5.0 V8 Mustang GT!Knauz exceeded its reputation with well-informed, very professional personnel, including Sam, from the BMW Encore programanalogous to the Genius Bar personnel at Applewho explained/helped me customize the electronic/performance settings from the myriad features available, and even visited my house to program my garage opener to the in-car mirror buttons! The car is an electronic marvel.Besides providing bottled water and donuts, Rolly, my salesman, got me a super, no-haggle price, a last-minute rebate delivered in record time by check, touch-up paint, upgraded mats, and even provided a delivery-day photo of me beside my new car, suitable for framing/mounting

Terria

6 de jun. de 2016

My husband and I purchased our first BMW (2015 428i Gran Coupe) last year June from Knauz. George Greve, Bob Geisheker, Doug Kamp and Sam Picchietti were awesome! BMW Genius Sam built 2016 X3 xDrive28i. May 21, 2016 I searched Knauz new car stock and I found a 2016 X3 xDrive28i with a lot of the bells and whistles that I hoped for plus more (exact interior and exterior). I told my husband they have my X3 in stock. My husband contacted Knauz during work hours on Tuesday May 31, 2016. Brock Gordon requested that we complete on-line application to get things started. Brock was made aware that we had a concern for Knauz to meet or beat the trade-in value on our 2004 SUV and I was adamant about driving my X3 home the next day. Wednesday June 1, 2016 we drove over 30 miles one way to get my X3. Brock was very attentive, kind, professional yet personable. Brock offered us refreshments as soon as we walked into the dealership and did everything in order for me to drive X3 home that night. Doug Kamp remembered us and said we are family and he worked out numbers that we were very pleased with. BMW Genius Brandon Helbig gave us a quick basic overview regarding features and said he would call and schedule encore within the next week. I would highly recommend this team to anyone who is looking to purchase a BMW.

JBindl

6 de jun. de 2016

I was completely satisfied with my experience at Karl Knauz BMW. I visited two other BMW dealerships that didn't take the time to explain the features of the vehicle to me like Rolly did at Karl Knauz BMW. Rolly spent a lot of time explaining the vehicle and then got down to business when it was time to talk numbers. I felt like it was a very efficient process.

Mpmark51

29 de may. de 2016

Moved from a Lexus to a BMW. Going in I thought I would be getting a 535. After meeting Matt Pudlo, I looked at the 400 and 300 series. I had not considered them thinking they were similar in size to my IS 250 and I was wanting a bit more interior room - I was wrong. Matt pointed out all the differences between the models and I wound up getting a car I had not thought of - the 335 GT. Roomy, comfortable accompanied by a very pleasant, no pressure sales experience. I was kept abreast of the car build, shipping, arrival throughout the process. Very nice attention to details.

Ed350

28 de may. de 2016

So it has been 8 weeks since my last communication with Knauz BMW and BMW Corporate. I waited so long because I really believed that they would reach out to me after the last 4 months of getting the run-around. I have been a good Customer for 15 years. And being an ex-saleman of 35 years, maybe I was a little naive. My bad ! I believe that their motto is " Expect the Exceptional ". Really ??? Nearing the end of my 4 year service warranty on my new car, the Customer Service Rep told me that I should buy a service extension for two years for $ 1,900.00 as my car was due for major work at the next service. The service schedule is actually built into the odometer in the BMW. It tells you when the service is due. He told me that the brake job alone was over $ 1,000.00, plus all the filters, fluids,belts, etc. I didn't even know that you could extend the warranty. So I decide to go home and think about it. A month later, I go back and talk to another CSR at Knauz. He confirms the details. No way I can lose on this deal. So I buy it. Fast forward 1-1/2 years later, my service comes due. I take the car into another BMW Dealer as we have moved from Chicago. To make a long story short, they change the oil, check some fluids and replace the wipers. The brakes are still in great shape. What ??? That is what I get for $ 1,900.00. So that Dealer tells me to call Knauz. I talk to Dave Rolain, the Service Mgr, and explain my disappointment. He calls me back after 3-1/2 WEEKS and tells me to call BMW Corporate. We go back and forth for another month. Knauz tells me it is Corporate's problem, Corporate tells me that it is Knauz's problem and that they have no control over their Dealers. I am not asking for a full refund. I think the fair solution would be to deduct the minor charges from the $ 1,900.00 and refund the difference. I am so frustrated and disappointed in this experience. If I had treated my Clients like this during my sales years, I would have starved. So the moral of this experience, do your homework. I doubled checked before I bought, and was still deceived. Be careful ! I can't believe that they are letting a potential 5 - 8 new BMW car purchases over the next 20 years go over to Volvo, or another automaker, over this misrepresentation on their end. Oh well... Very sad !

JAL

27 de may. de 2016

Leased a 2015 320i xDrive from Bob Geisheker. He is a fantastic salesman. My family has been working with him for years, but this was my first purchase. Will be working with him for hopefully a lot more years to come!

CL

20 de may. de 2016

He is a terrific sales person and the reason why I have purchased or leased so many prior Bmw's from this dealership. He is knowledgable, kind, and does a thorough presentation of the car. It was a pleasure to work with him.

Adam BMW 550 XDRIVE

17 de may. de 2016

Buying my car at Knauz BMW couldn't have been smoother. I can't say enough about Bob Geisheker on the sales end. Very friendly with absolutely no sales pressure at any point. Scott Adduci in the finance dept. was very helpful and took all the time I needed walking me through various financing scenarios. If you are in the market for a BMW, I would certainly recommend heading over to Knauz.

Barry L

16 de may. de 2016

From sale manager Phil Ceraulo to Client Advisor/Sales Dave Benck to BMW Genius Sam Picchietti everyone was top notch and earned a five star rating. They were all responsive, helpful,patient and eager to make a deal happen, and all without being pushy of aggressive. This same wonderful experience has continued after the sale was completed by this team.

Denise 328i white with beige interior

14 de may. de 2016

Why do I think Karl Knauz BMW deserve an 'All Star' rating? Most of us dread going to a car dealer, especially when you know you have run out of time with your aging car. I just drove home in a new 328i and am all smiles. No heart thumping concern that I may have left with hidden costs or that there was a better car sitting in the lot. Bob Geisheker, my sales advisor, was professional, expert, and a pleasure to work with throughout the entire process. Bob is knowledgeable, quick with his follow up and provided great suggestions while I considered my options and made my decision. Most important to me is that he earned my trust. This is my third BMW and I know I got the best price and value for my new car. I would be remiss if I didn't mention Spencer Parker, the BMW Genius. He meets up to his title in knowledge, professionalism and great sense of humor. I will be back - Kanauz is the only dealer for me. Thanks Bob and Spencer!

Naaslesen

13 de may. de 2016

Had a great experience at Knauz. Bob Geisheker was extremely helpful and guided us through the sales process with the rest of the team. The walk through of all the vehicle features was a great touch too!

Equineluvr

7 de may. de 2016

I was so pleased to have so many people help me to purchase my new car. As soon as I walked in, I was greeted by several employees and this made me feel very good. I was able to look freely, and Steve Raeburn helped me narrow my search. Spencer Parker helped on the test drives, teaching me about all the features, truly a genius! Marek helped me too. I was given lots of time without pressure to decide. Great experience!

LTY4

4 de may. de 2016

I'd done a lot of research and I decided on a 2013 certified pre-owned X3. I noticed Knauz had one that had both the features I was interested in with lower than average mileage. I initiated the process of getting more information and was contacted by Ken Gibadlo. We talked price and he offered me a very fair one and on the same call also helped me analyze the other offers I was considering. He spent at least fifteen minutes on the phone with me, a person he'd never met, to ensure I was making the right choice. That was probably the point where, if I had similar offers across the board on similar vehicles with similar mileage, I knew Ken would get my business.Ken was a pleasure to work with. He is knowledgeable, upbeat and has an impressive grasp of customer satisfaction. As a business consultant, Ken has the skills that I often stress organizations should go after. He also went the extra mile by finding me a couple more incentives. To top off the experience, Scott then sent me packing with a better financing deal than the one I came armed with to the dealership (and the signing process was quick and easy).This is the third BMW I've owned, but the first one I've purchased from Knauz. I don't think it's a stretch to believe that I will continue purchasing BMWs from Knauz (and specifically Ken) from now on.

Bmw7501195

30 de abr. de 2016

Mr. Rolly Davison is great & very kind sales person.He took Ver well care of me buying 750li.His explanation & instruction of the vehicle was more than detail & perfect.Even after services was very impressive.I definitely recommend Rolly & Knauz dealer.Thanks, Rolly!

Don Straight

30 de abr. de 2016

This was the best car buying experience I have had. No pressure, very helpful and he knows his business. I can't wait to continue my relationship with this dealership. It was recommended by friends and they were right. I didn't go anywhere else, once here I knew I wanted to buy from them. Rolly is a great guy start to finish.

lak123

30 de abr. de 2016

This is my 3rd purchase from Knauz and it was great. Our saleman, Steve Rayburn is terrific and always puts our needs first. I dont even bother shopping around; I go right to Knauz.

Aloha2005

29 de abr. de 2016

I have worked with Dave Benck for 29 years, and if he can't help you no one can. I met him at another dealer and when he left I followed him. He takes customer sevice to another level. I have recommend this dealership to all my friends, that are looking a car that the Knauz auto group offers. So if you need a great dealership and saleperson please go to Knauz BMW and ask for Dave Benck.

prinx

26 de abr. de 2016

We have been customers of Knauz BMW for over 25 years. We return because we have the comfort of knowing that they will always stand behind their service. We like both the 5 sedan and X5 SUV. So we lease both cars and renew on a regular basis. Even when we are in Florida they see to it that our new cars are shipped to us when we renew our lease. M. & B. Silver

Skwoodfield

23 de abr. de 2016

I just bought a new BMW and Bob Geisheker made the buying experience fun. I had a small issue with a sensor. Bob sent someone out right away to pick my car up. I live in Wisconsin! that is great customer service. I am a customer for life.

Barry S.

18 de abr. de 2016

As a business owner myself I judge sales representatives by their professionalism, knowledge, ability to listen, and then find what i am looking for at a fair price. Bob accomplished all of these for me quickly and now I own my second new BMW from Knauz.

Beamer Enthusiast

12 de abr. de 2016

Very helpful and worked with us to get the vehicle of our choice very easily. Made the paper work very easy and seamless. thanks guys for a job well done!!.

Gasser

11 de abr. de 2016

George Greve was knowledgable and low-key and patiently arranged three test drives. Also made the negotiations smooth and fair. Spencer, the BMW "genius" was great as well

OZZY

10 de abr. de 2016

I just bought my X5 M Performance from Knauz. Bob Geisheker did a great job. I am so happy I did job with this guy. He was so helpfull to find me this car. Once again, HE DID REALLY GREAT JOB

Dmak

10 de abr. de 2016

I have bought 3 cars in the last 3 years from bob Geisheker at knauz. Even if I move from illinois I will still come back to knauz. They are the best! From service to fairness on price they have exceeded every expectation and surpassed any other dealership in the Chicagoland area.

Lela5

7 de abr. de 2016

I had not had a car note in 10 years and decided to treat myself to a nice used BMW.George my salesman was very nice and patient, Doug in finance equally nice. They made me feel very comfortable and were not push overs.Would buy from Knauz again.

Rob

4 de abr. de 2016

I am picking up my new BMW. 428i tomorrow. Rolly Davidson, as my salesman, assisted with easy hassle-free negotiations, kept me up to date on the production process from Germany to Baltimore to Lake Bluff. The price was right-on with online sales data. I chose Knauz, even though it is further from my home than a competitor, for the consistent follow-through and pressure free friendly attention. i highly recommend a stop to visit Rolly.

Toni & Jack

3 de abr. de 2016

Bob Geisheker and Scott Aducci were extraordinarily supportive and patient professionals that made our purchase a very pleasant experience. Bob and Scott responded quickly to our questions and were generous with their time to educate us with regard to product information, lease/purchase options and beneficial protection plans. There was never a feeling of pressure, so our decision felt comfortable and right for us. Scott documented the transaction in a pleasantly efficient manner, and Bob again made us feel special as he presented our X3 and the BMW Genius that would teach us what we needed to know about its operation. Both Bob and Scott followed up post sale to ensure our total satisfaction ... truly made us feel like family.

radar51

2 de abr. de 2016

I just leased my 4th 3-Series BMW from Knauz. That alone shows they must be doing something right. In reality, they do many things right from sales to service. This time, I wasn't sure if I wanted to stay with the 3-Series or switch to the 2-series. I think I drove my sales rep (Brock Gordon) a bit crazy. I know I did more test drives than any client he previously had, but he was patient and worked with me , allowing me the time to make the best choice for my needs. After driving for new 340ix for just a few days, I know it was the right choice

O. Edquist

1 de abr. de 2016

This was both my first exposure to and purchase of a car from Knauz BMW. I love my X3 and am thankful to my sales associate Tisha Akulich, who helped facilitate the buying of my car. He was first of all approachable, friendly and patient with addressing any of my concerns; at the same time that he expressed that he was very knowledgeable, attentive and very professional yet caring. He gained my trust and thus my willingness to buy a car from this dealership. He is a great asset to Karl Knauz BMW and I would recommend him highly at this dealership. Along with Tisha, the finance person Doug Kamp and other service persons have made this a good experience for me. The dealership has tried to address my requests timely and I believe I will have a good relationship with them going forward as well.

Shygurl

31 de mar. de 2016

Buying my BMW X1 was very easy, and convient because of the dealer I had Bob Geisheker. He is a great carsalesman because he wants the best for every customer and goes out of his way to work out the best deal possible. I am very satisfied with my purchase and I would buy again from Karl Knauz BMW.

gordern123

31 de mar. de 2016

Best car buying experience I've ever had. Pricing was simple and straightforward. There were no surprises. Marek was great and answered every question and was readily available throughout the purchase process. I would highly recommend Marek and Knauz in the future!

DWeb2016

29 de mar. de 2016

Bob Geisheker was our sales person and was incredibly helpful and worked with us to find the exact X5 we were looking for. The entire experience from sales, to tech support, to financing was easy and enjoyable. I would recommend Bob and Knauz BMW to anyone looking for a new luxury vehicle.

jtdoubleblack

29 de mar. de 2016

Bob was friendly and helpful and was able to show me a bunch of pre-owned 5 series. Sam "The Genius" was very knowledgeable about the car and did a nice job of showing me around the car once I made the purchase. Overall made the process as painless as possible.

jayperv

28 de mar. de 2016

My sales rep was Matt Pudlo--and WOW did he do an excellent job from the beginning to the end of the process of delivering my M3. The process was over several months because I custom built it and he walked me through it like it was his own car! I felt like I was buying a car from my friend--not a car salesman! I would highly recommend Matt and Knauz BMW-he is TRULY EXCEPTIONAL!

TomP

27 de mar. de 2016

Recently acquired my 4th BMW. Continue to be pleased with Knauz. I worked with Steve for all 4 vehicles. Enjoyed my 5 series for years. I was looking for a change. I drove the 435 gran coup M Sport. It was just the change I was looking for. Appreciated Steve taking the time to show me options I may not have considered that helped me make an excellent choice.

comeback65

21 de mar. de 2016

From the original shop around the lot and test drive, to the negotiations, signing and finance, these guys made every part of the car buying experience so simple and easy, I may never shop anywhere else again.

JFritz70

16 de mar. de 2016

I really like the CPO program. Knauz Motors had a huge selection to choose from. Tisha was very easy to work with and answered all of my questions. I would definitely go back and work with them again.

BMW_girl

13 de mar. de 2016

Purchased an X5 from Bob in early February. My husband liked the car so much that he went back and go an X3 for himself. Bob gave us fair pricing on both cars and was very easy and helpful to deal with. Everyone we have dealt with at Knauz has been friendly. The free car washes are also a nice perk!

Scooter1962

7 de mar. de 2016

Just took delivery of our second 3 Series. Bob was great to deal with. Everyone at Knauz makes the buying experience a pleasure. I would certainly recommend Bob and Knauz to my friends.

Lawrence

7 de mar. de 2016

I just took delivery of my new M4 this past weekend. The whole experience was done top-notch. My car was custom ordered with the help of Bob Geisheker and his BMW Genius, Sam Picchietti. During my decision process they took the time to show me different cars, (both an M235 and M4, 6MT and DCT) to help me decide which one was a good fit for me. Sam really took some time showing several different cars on their lot to help me decide what exterior/interior/rim combo looked the best. The BMW build your own tool doesn't show the paint or rims that well. Since I was ordering a build, I really appreciated the tips. If you're looking for a good BMW M oriented dealer who is willing to work with you, both on price and service, you should visit Knauz.

Bmw_guy_x5

7 de mar. de 2016

Great service and very competitive pricing. The sales personel is very knowledge about the product. The entire team was very responsive and went out of their way to ensure excellent car buying experience.

Christian M fan

29 de feb. de 2016

The dealer experience at Knauz was the best I have ever had. It never felt anything but comfortable and welcoming. Marek will have a repeat customer for sure.

Dorothea

28 de feb. de 2016

I have driven Benz cars since the 70's. I was very pleased with what the salesmen showed me, told me, and convinced me after a test drive that I wanted a BMW.

mkauf

27 de feb. de 2016

Over the years I've purchased my fair share of luxury automobiles. My experience with Bob was by far the best I've ever had. Bob was attentive, knowledgable, timely with his communication and worked hard for me. That's all on top of the deal I got, no other dealership could touch what Bob and Knauz was able to do to get me into my new i8. Can't recommend Bob and Knauz enough.

Kaufyk

27 de feb. de 2016

Over the years I've purchased my fair share of luxury automobiles. My experience with Bob was by far the best I've ever had. Bob was attentive, knowledgable, timely with his communication and worked hard for me. That's all on top of the deal I got, no other dealership could touch what Bob and Knauz was able to do to get me into my new i8. Can't recommend Bob and Knauz enough.

Kanthi

26 de feb. de 2016

They gave me a bmw pre owned certifcatied car by saying it has a clean car fax. never ever believe this guys... All false statements.

Bmw

21 de feb. de 2016

Bob was awesome there were no issues. He gave us our space to decide and answered all of our questions. He was able to give the best deal out of the five dealerships we visited

Robert Perri

8 de feb. de 2016

The Sales team of Bob and Luke, and Sam (BMW Genius) were fantastic! It was a seamless, fast transaction from start to finish. All were a pleasure to work with, very knowledgeable, and accommodating. I highly recommend the team, and the dealership.

alt123er

8 de feb. de 2016

I just wanted to comment how lucky I am to have had a great sales guy Bob Geishheker, Genius Spencer Parker, and Finance Scott Adduci to work with at Knauz in Lake Bluff. This is the third car I've bought from Knauz and the sales team never disappoints me. Thanks guys for a great experience and a great car! The Genius set my car up so I had no settings to adjust after too. Thanks for a great experience guys!

Jimmy

7 de feb. de 2016

My buying experience at Knauz BMW was absolutely wonderful. Matt Pudlo, went above and beyond to help me in my purchase of my 2015 BMW M4. From the test drive, to working numbers and the whole delivery experience it was very pleasant. A few months after purchasing my M4 I had again reached out to Matt to purchase a 2015 BMW 328i Xdrive. I made some life changes which required me to trade my M4. Yet again, Matt went above and beyond to assist me in any way that he could. Yet again a few months go by and I call Matt Pudlo and have him special order a 2016 BMW M4 for me in the exact spec that I want. The buying experience here is second to none and I will always shop for BMW's at Knauz BMW. Matt is very experienced and has a vast knowledge, especially on ///M cars. TOP NOTCH!

sandy123

5 de feb. de 2016

Matt Pudlo made the whole purchasing experience easy and great. He has excellent follow up even after the deal is done. I would highly recommend working with him. Spencer Parker, the Genius bar was patient and his explanation of the car's functions was easy to follow. I also brought my old car in for service and enjoyed working with Josh Paez. I am very pleased with my experience with Knauz. Thank you!

Malik808

3 de feb. de 2016

Great process with Matt Pudlo when I bought my M5 it was seamless no issues and they brought the car from a different dealership! I would highly recommend him for any small or big purchase

jpmccarth56

1 de feb. de 2016

I purchased a 2015 BMW X5 on 1/30/16. My client adviser was Tisha Akulich. He was awesome! Tisha was courteous, knowledgeable and went out of his way to ensure that all my questions and concerns were addressed. He met me at the door, set up a test drive, answered all my questions, arranged an appraisal of my trade, setup a review of the vehicle features with Spencer Parker and made sure the car was ready to go when the financial paperwork was done. This was one of the most pleasant car buying experiences I've had. We have 2 BMWs and a 2014 Hyundai that we purchased from Knauz. It would be safe to say that as long as Knauz is around, we will be purchasing future vehicles from them!

Cpangan714

1 de feb. de 2016

Picked up my 2016 M3 back in November and enjoying every second of ownership. Ordering the car was very straight forward and haggle free. Matt Pudlo did a great job getting me a deal that was appealing to me. After I ordered, Matt kept me up to date with the car's progress all the way up to the delivery. Never have I had this kind of treatment with any other dealership. This is my second new BMW and by far the experience at Knauz BMW was outstanding. I would recommend anyone to buy their new BMW from Knauz.

Karen

29 de ene. de 2016

We just bought a certified pre-owned car from Bob and he was fantastic. He was extremely helpful and had a great demeanor. We were able to make a no pressure decision with Bob. Spencer was the genius that we worked with and he was excellent as well. We had an overall great experience buying a car from them. We have also used the service team for years and they are fantastic to work with as well.

Elliot

25 de ene. de 2016

I recently picked up a 2016 428i Gran Coupe and love it. I had a fantastic experience working with Matt Pudlo, my sales advisor who was extremely knowledgable and passionate about BMW's, and with Sam, the BMW Genius, who supported me before and after the decision. Despite the construction work the whole Knauz BMW team provided a top notch experience!! My 4th BMW from Knauz.

Prakash

24 de ene. de 2016

We went to showroom to buy a SUV and we were looking at cars in showroom and almost was about to come out without any decision but that was the time Rolly Davidson yourClient Advisor has approached us and he was so great ,friendly and patient man and took us to exact option which we were looking for and made us to decide to buy a X5 within 1 hour time.He has been a great sales person and nice person.I bought a service loaner car as per my budget,every thing looked good at the time of purchase.But after I went for fist car wash to showroom there were some scratches popped up on bonnet and side doors.I understand they were not visible at the time of purchase due to may be wax coating(Your showroom would have been more transparent I thought) .But when I explained this to Rolly Davidson he has been very helpful in attending the issue and promised us to get them rectified.Whenever we visit show room he has been very helpful and I would recommend him to anyone.I liked his attitude even after sale.I am not happy with overall showroom courtesy because there seems to be lot of confusion whom to approach for what?There is no proper front desk help nor people to attend if someone visit the show room.We need to run here and there and get hold of someone to help you.I observed your service team has been very helpful especially I think his name is Jeremy ZndersicYour store personnel are not encouraging and they are not very much clear with their responsibilities and not very helpful.

Kchonline

21 de ene. de 2016

The team did a great job using our time efficiently and provided great service. Informative on our vehicle, how to use everything, financing options. Informative without pushing. We will go back for for our next purchase.

Martin

21 de ene. de 2016

Marek Gryc and the folks and Knauz were great to work with in purchasing my new car. I never felt pressured to meet their timeline - we worked instead on my timeline all along the way. Overall great experience.

Drhursh

20 de ene. de 2016

Tisha did not pressure, and got back to me on his day off. The certified pre owned vehicle I purchased was in excellent condition, you could not tell that it was used.

creekside

20 de ene. de 2016

karl knauz bmw of lake bluff provided me with the best customer service that i have ever experienced. i would definitely recommend this great dealership.

DrJay

19 de ene. de 2016

Recently completed my second purchasing experience at Knauz BMW. Steve, Doug and Spencer made this experience even better than my last (seven years ago). They were highly knowledgeable and very friendly throughout the entire process. We have just started using our new X4 and are enjoying it already. Would highly recommend the dealership and the folks we experienced.Jay and Jan N

Simon

16 de ene. de 2016

Very efficient. Bob is very low key. Understood my needs and parameters. Sure, he wanted to make a sale (don't we all), but that never got in the way of a very friendly, fair negotiation. All car purchases should go like this. Very satisfied.Sam's tutorial in the exit process was great. Spencer, another "Genius" was likewise very helpful during the test drive. Adding the Genius staff is a great idea. Frees up the sales staff and puts BMW gurus in the cars with customers. I was very impressed.And, extremely satisfied with the car, a certified low mileage used 4 Series, and the certification process and benefits.

Alexander

11 de ene. de 2016

I had a very pleasant experience at Karl Knauz BMW with my client advisor Matt Pudlo. We emailed back and forth for an hour so and he gave me a stand up deal no one else could come close to matching. The entire process was painless , fast and easy. I was done and out the door in about an hour. Thank you Karl Knauz BMW , Matt Pudlo and Scott A. In finance.

jyoung4714

10 de ene. de 2016

Could not be happier with my purchase, Rolly Davidson and Knauz BMW. I asked for quotes off of the BMW site and Rolly contacted me with what he said was the best price. After checking with 5 other dealers he was not kidding. Rolly was wonderful and did a beautiful job walking me through the purchase and educating me on my new X5. He has been there with a quick response for every request and kept me up to date on the build progress of my new X5. On the day of purchase I was presented with other service options I could purchase but no high pressure sales. I have highly and will continue to recommended Rolly and Knauz BMW to my friends.

EvesBMW

3 de ene. de 2016

I was in the market for a new BMW. After shopping at numerous BMW dealership in the area, I made an appointment to test drive a new BMW 328i xDrive at Knauz. Bob Geisheker was my Sales Consultant. He was extremely professional, knowledgeable and provided a very pleasant, no pressure experience. Throughout my entire car buying experience, he was there every step of the way to assure that all my questions were answered and that I was 100% satisfied with my new purchase. He also made it clear that he was there AFTER I bought the car as well, as Knauz views car purchases as not simply a business transaction, but as an ongoing, long term (customer) relationship. Luke was my BMW Guru who walked me through every feature of my new BMW in great detail and even set up my automatic garage door opener in my new BMW! Great Job Knauz!

andy

2 de ene. de 2016

From ordering my 2016 750 to efficiency of communication to timeliness of delivery and professionalism of all with whom I worked (Phil Ceraulo and Rolly Davidson and even including Sam at The Genius Station)- I would rate the experience as really outstanding. This is my 10th BMW ordered from Knauz over the years and they never disappoint. I particularly commend Phil and Rolly.

ashwin

1 de ene. de 2016

We had an amazing experience with Karl Knauz, got the best price, Thanks to TIsha we liked X3 so far. 'Tisha is awesome". More importantly, his focus on the customer is outstanding. He gets it! We got the best quote when compared to other dealers( even Costco Auto Program). The Genius tour by Sam was incredibly helpful and professional as well.Thanks guys you make a great team!

Bud

29 de dic. de 2015

We just purchased our new 2016 BMW X5 from Bob Geisheker at Knauz. He was the most knowledgeable sales person we have ever worked with. More importantly, his focus on the customer is outstanding. He gets it! The finance portion of the sale with Scott was smooth and professional. The Genius tour by Luke was incredibly helpful and professional as well.

gun0926

29 de dic. de 2015

I bought a 2016 X5 through Bob Geisheker last week.Best sales man ever had, had a good deal and he alway take care about the customers a lot.Thanks Bob liked X5 so far.

Amit

27 de dic. de 2015

I went in to purchase my first BMW and it was a superb experience. After shopping around I got the best deal from Knauz. They believe in treating customers with professional service that you expect from a quality dealership and outstanding sales people like Bob Geisheker. Thanks guys you make a great team!

BMWX5

26 de dic. de 2015

My husband and I recently purchased a new X5 from Knauz, and Tisha helped make the entire process easy and very enjoyable. From the test drive all the way through to handing over the keys, Tisha was helpful, friendly, responsive, and extremely knowledgeable. I would recommend Knauz and Tisha to everyone! He was even able to get us our new vehicle right in time before the holidays, which we greatly appreciated. We were so happy with our experience with Tisha that we will definitely be coming back to Knauz for any future BMW needs.We are very excited about our new vehicle! Thank you, Tisha!

Q

23 de dic. de 2015

It is not possible to overvalue the importance of courtesy and professionalism in a business transaction.Eva and I experienced both in abundance during our recent acquisition of two new BMW vehicles. We thank David Benck, Sam Picchietti and Scott Adduci for their product knowledge, patience and good humor. Led by David this troika of old guard, young talent and experienced hand worked as a team and kept us on the sunny side of the street throughout both deals. Thank you gentlemen.Craig Quackenbush

sohpie

23 de dic. de 2015

I came in to look at some bmw because I was in dire need of an all wheel drive, and hearing about this place from my family I stopped by to look at the deals and Bob made everything so pleasant! I walked out feeling happy with my new car!

raza

23 de dic. de 2015

Rolly helped us from start to finish in our first BMW purchase and he was terrific. An immaculate professional, he put us at ease and patiently answered all of our questions. We have a lot of respect for his honest demeanor.Buying a car and making sure that you're getting a good deal can be somewhat stressful -- Rolly offered us the best prices and with him you know you're in good hands.If you are in the market for a luxury car, this is absolutely the place to purchase one.

Cjohn1234

21 de dic. de 2015

Just bought a BMW X5 from Knauz and had an excellent experience working w/ Bob Geisheker. My husband and I have been going there for years.

JP53132

19 de dic. de 2015

After reading numerous negative reviews about the BMW dealers in Milwaukee, the positive reviews written about Knauz BMW led my wife and I to trek the hour south from Milwaukee and take a look for ourselves. We were greeted by Bob Geisheker. Bob was impressive right from the start. We sat down and he asked if there were any particular models we were interested in and what features were important to us. Bob pulled up a list of cars and we proceeded to choose one to test drive.After the test drive and decision to buy, Bob then connected us with Sam Picchietti, BMW Genius. Sam went over all the features, helped set up the phones and made sure all our questions were answered.In addition to Bob & Sam, the rest of the staff was friendly and genuinely seemed to appreciate our business. I definitely recommend Knauz BMW and Bob Geisheker. We love our new car and are looking forward to years of great driving.

Janntyler

19 de dic. de 2015

Bob Geisheker was the best. I drove 5 cars to make a choice on a cold, rainy day. Bob was patient and intuitive while helping me make a choice. Luke's moniker of "genius "is on point considering of my 4 x3 whiles, I now KNOW what all the buttons and knobs do. Love my new X3!

Simon S.

16 de dic. de 2015

Working with Bob Geisheker was a delight. I saw the car online, called Bob, test drove it and bought it within a couple of days. Bob set up the test drive, the paperwork and closed the deal in record time. The experience was very straightforward, transparent and simple. Doug completed the financing piece and the dealership's best kept secret, Sam, was so enthusiastic with his knowledge and infectious love of the brand that I want to come back for more - which we agreed to set up right after the holiday and if I'm being honest, I feel like a kid with a new toy. I can't wait to learn more about the function of this brilliant machine. The X3 M Sport is a great little car and is a bit of a carbon black wolf in sheep's clothing with 300 bhp hidden under a cool design to give this old guy a chance to keep up with the kids out there as needed. I recommend Knauz BMW without hesitation.

2fishonbkbmw

14 de dic. de 2015

I have experienced many sales people and I can truly say that my dealings with Robert Geisheker at Karl Knauz B.M.W. have been very professional and satisfactory, He actually made our purchase fun instead of stressful and we love our B.M.W because Robert made sure we bought the car that fit our needs. Thanks to Robert and the staff at Karl Knauz B.M.W.

DCC

11 de dic. de 2015

Our sales rep was Bob Geisheker, very nice and knowledgeable. He make sure we felt very comfortable with the car. He encouraged us to test drive it as much as we needed to make our decision. He always had a smile on his face when we came into the dealership, and showed great patience. Donna and Jim

willdorn

8 de dic. de 2015

Been a Knauz customer for many years. George & co was great to work with. I will be back in three years for another lease. The car is amazing.

Jkjcpm

6 de dic. de 2015

The big fear in buying a car? Getting ripped off of course! Not this time- Howard Kraus was so honest and helpful. As an industry veteran he knows other cars, maintenance packages, and resale values and provided sound advice all the way around. Exceptional support by Scott Adduci on the finance side and Luke the technology genius! I highly recommend them all!

Tiger1963

4 de dic. de 2015

This is the third BMW X5 and the fourth BMW we have owned. The X5 is an excellent car, and the Sales and Service functions at KNAUZ are outstanding. Dave Benck is one of the best salespersons we have worked with in any business; and he is one of the primary reasons we keep going back to Knauz. Jeremy Znidersic in Service is also outstanding.We discovered this time that Knauz now has an Apple-style "genius bar". We are working with Sam Picchietti, and he is proving to be exceptionally knowledgeable, and very responsive. I expect that we will be speaking with him several times over the coming weeks as we get familiar with the technology of the new X5.

uwgraduate1985

4 de dic. de 2015

My wife and I went shopping for the new 2016 BMW X1 last Saturday. We worked with Bob Geisheker and laid out our parameters for the new car purchase and turn-in of a 2014 Acura RDX that was under lease. Bob came back with the right price on the X1 and just enough on the lease so that it made the transaction feasible....no hassles, straightforward negotiation.I will be back when I'm ready to trade in my Porsche for a new SUV.

BMW7guy

3 de dic. de 2015

We had a great buying experience at Knauz; Our salesperson George was wonderful. No high pressure sales pitch, and he gave us a great price on our X5. Everyone at Knauz was friendly and courteous and they made you feel appreciated.

Peggy Pattis

2 de dic. de 2015

I have never cared about cars. I have never said I loved a car. UNTIL NOW THAT IS!! The whole experience was pleasant and no pressure. Bob Geisheker was fantastic! Even my genius appointment with Sam Picchietti was well worth the time and enjoyable! I can really say I love this car (X1) and look forward to driving it. My husband is thrilled to have gotten a great deal! Thank you Knauz, Bob and Sam.

W3LDA

2 de dic. de 2015

We had shopped other BMW dealers prior to arriving at Knauz. When we arrived at Karl Knauz BMW we were greeted by Brock Gordon in a very professional and respectful manner. Brock was very attentive in listening to our requirements. He was very courteous and efficient, but not overbearing, in negotiating an acceptable trade and purchase for our new X4 35 M. Brock saw us through the paperwork process with the assistance of a very professional staff. Sam Picchietti, BMW Genius, was assigned to us to teach us all of the features and functions of the X4 and also adjusted all settings for each driver, Even though we have owned several BWMs and enjoy the driving experience, the gadgets keep getting more complicated, confusing and overwhelming, so Sam's expertise made learning the latest functions so much easier. After owning the X4 35 M for 1 week we have just returned from our Encore visit where Brock and Sam answered all additional questions. Someone at Knauz BMW said the Bill Knauz treated them like family. We felt as though we were treated like family by Brock, Sam and all staff members during our experience there.

Beamerbear

30 de nov. de 2015

The paper work was immediately filed and my car registered by the state in expedient fashion. Our salesman, Bob, was professional and was not pressuring. Am happy with Knauz!

Heather3

29 de nov. de 2015

Bob Geisheker and the whole team did an amazing job in arranging the lease of my new vehicle. They made my purchase experience easy & fast.

Jwolf017

28 de nov. de 2015

I have purchased several BMWs from two different dealers. By far this was the easiest transaction I've ever had. My sales rep was extremely attentive and followed thru on every detail. The trade in offer was extremely fair. The delivery process was excellent.I will be back again.

GurneeBill

26 de nov. de 2015

Dave Benck is a true gentlemen. He is a joy to work with, professional, and does not apply any sales pressure whatsoever. This is my 5th card bought from Dave. I had not bought a car from him in 14 years, but to my surprise he was still there. As I awaited the arrival of my 2016 750i, I needed a vehicle for a few days. I had sold my Ford F150 to Carmax. Dave provided his vehicle free of charge during the interim period. If you are looking for a BMW, ask for Dave Benck at Knauz. You will not regret it.

rss79

24 de nov. de 2015

I have been purchasing BMW's exclusively through Knauz BMW since 1995, so obviously I like the experience. Tisha and Sam were great to work with on the sales and delivery side, and Scott was quick and thorough on the finance side.

X5BoomBahts

23 de nov. de 2015

Marek Gryc was helpful, knowledgeable and patient throughout our decision process. Negotiations were friendly and everyone celebrated when we had a deal. We had a good experience and look forward to working with Knauz in the future. Sam Picchietti was most helpful explain electronics and mechanicals during the delivery process.

X1BMW

21 de nov. de 2015

I have been dealing with Knauz BMW for approximately two years, I purchased two BMW's from our salesman Bob Geisheker who has been extremely helpful and professional with both purchases. Bob is always willing to take the time and effort to make sure as customer's we are satisfied with our purchase. Anytime when we had the vehicle's serviced Bob immediately follows up with the service department to make sure everything was done correctly and on time. Dealing with Bob and Knauz BMW I would never consider going back to Field's BMW in Northfield. I dealt with Field's for over twenty years' and never received the type of service that Bob and Knauz BMW have shown. Knauz BMW and Bob Geisheker honesty believe in treating their customers with professional service that you expect from a quality dealership and sales force like Bob Geisheker.

Scottf15

21 de nov. de 2015

Dealing with Bob Geisheker and the rest of the Knauz BMW was a complete pleasure. No hard sell, but always patient and available for questions. Even while buying a CPO used car, we were treated as if we were buying the most expensive car they sold. The car was in tip-top shape and refreshed to like new condition. We would highly recommend the Knauz family of dealerships to anybody who asked.

kim1010

21 de nov. de 2015

Bob was very helpful when we were deciding on buying vs leasing. Bob was also very friendly in helping us choose a car, and working through a trade-in as well.

saeed

17 de nov. de 2015

Very professiional and frindly staff. I specialy would like to thank brock gordon and spencer parker for their great service and knowledge and bob graziano for making the deal works.

maykroid

16 de nov. de 2015

Overall, an amazing experience and great customer service. Bob was so helpful to cater to our every specific needs. Would definitely recommend Karl Knauz BMW to everyone!

dvravens

16 de nov. de 2015

I was referred to Knauz by friends who have purchased and leased with great experience and ease. From the moment I walked in I felt comfortable with George Greve. He was patient and let me test drive 3 different cars and when it came down to negotiation and financing was very up front and wanted to make the best deal for me. I'm so happy with my purchase!

KSG

13 de nov. de 2015

Purchased 2016 BMW X5, Brock was extremely helpful and was able to execute all my needs efficiently. Was hoping to find a car on the lot with desired options to avoid ordering and waiting. Unfortunately nothing was suitable and decided to order exactly what I wanted. Brock said it should take 3 week at most, 9 days later the care arrived. This was certainly a great buying experience, and will certainly recommend the dealership and Brock to friends and family.

wilbensp

11 de nov. de 2015

I arrived at the dealership, not knowing exactly what I was looking for. I know I needed a new car, since the lease on my current BMW was about to expire. So since I was in the neighborhood, I decided to pay Knauz a visit. Bob approached and politely ask what I was in for? I explained my situation to him, he proceeded by providing me with several different options based on my needs. We kept on going back and forth for a few days looking at different vehicles, new and pre-owned, because I could not make up my mind. At the end, thanks to his patience, I end up buying my favorite car thus far. I love everything about it my M235i!Thanks Bob,

Scott

8 de nov. de 2015

I'd never been to Knauz before and didn't know what to expect. The had the rare used car I wanted spec'd as how I'd order it. I found a nice family run business with the owner on site. George was great and and treated me well. What a great difference from the "mega dealerships." I'd buy from them again.

Warren

5 de nov. de 2015

Florian is a professional that is willing to work hard to make your buying experience excellent. He goes out of his way to ensure you get the car you want at a price that fits your budget.

ovidio68

3 de nov. de 2015

Bob Geisheker was the best; professional and amazing from day one, Bob went out of his way to make sure everything was perfect. This has been the best experience I have had in purchasing a new 528 BMW car. I am very happy with my purchase. I will continue returning to knauz and referring friends and family. Keep up the excellent work Bob Geisheker, "Exceptional customer service"Thank you.Jose Torres

Mike

2 de nov. de 2015

George Greve was outstanding to work with, I can not say enough about how well I was treated! I was originally interested in a pre-owned BMW and traveled from Wisconsin to Knauz since my folks used to live in the area to see the vehicle. George greeted me in a way that I felt welcomed. His personable yet professional and knowlegable style of communication was very helpful. I felt from the beginning that he was supporting my best interests. I ended up buying a new BMW right off the showroom floor. It had everything I was looking for. I ended up driving home a wonderful car that exceeded my expectations. I would highly recommend Knauz and George to all the folks that I know who are interested in purchasing the "ultimate driving experience."

Marianne

2 de nov. de 2015

Just purchased our 4th -- or maybe it was the 5th -- car from Knauz. Professional, courteous, comprehensive sales & service. High kudos to Rolly and Spencer. Rolly did a great job showing us all the car's features and working with us to get the sale. Spencer did an exceptional job explaining, teaching & helping us set up the car's incredible tech features; he's a true BMW genius and a real pleasure to learn from!

jtarica2001

1 de nov. de 2015

Working with Bob Geisheker was a pleasant experience. I visited Knauz from out of town, and Bob was accommodating to my schedule.In addition to being amiable, Bob and the Knauz Team are reasonable and fair. Though a misunderstanding occurred during our discussions, Bob and Team honored my understanding of the situation.Sam Picchietti is extremely knowledgeable on the function and operation of vehicles. In addition to being very helpful, Sam is patient and willing to take the time to make sure the client is satisfied with his understanding.Bob and the Knauz Team are fair-minded business people having the desire to earn your business.

ScottWCrawford

30 de oct. de 2015

The staff and service at Knauz BMW are unbeatable. My sales person Bob Geisheker was professional, informative and truly a pleasure to work with. He and the geniuses at the dealership helped me select the features and specifications for the car as I built my own. He made the delivery of my car also a fantastic experience, and Sam Picchietti walked me through the features of my new car - - service levels I've never experienced with past vehicle purchases at any other dealerships. Doug Kamp made the financial transaction processes smooth and enjoyable as well. I recommend anyone thinking of purchasing a BMW to go straight to Knauz - you will be greatly satisfied.

Eric

29 de oct. de 2015

Lack of professionalism on part of the sales agent. The dealership did not feel welcoming. No good follow up. Lack of transparency. Instead of speaking how big they are they should focus on personal attention.

airakien

26 de oct. de 2015

Let me start by saying I hate dealing with car dealership. I don't like to play games. It is very easy to do research online and be a well informed these days. So I really don't appreciate dealership trying to take advantage of customer like they don't know anything. But George at Knauz was great, very straight forward and genuine. I went to 4-5 dealerships to shop for the at the time very high demand M3. Most of them acts like either they are doing me a favor or unwilling to work with the trade-in and new car price.George is friendly and easy to deal with. The whole experience was very pleasant. We worked out the trade-in price in advance and they informed me the car is going to take a few months to be built due to the carbon fiber shortage. Which was 100% inline to what my research have told me. I appreciate them being honest and inform me of a realistic delivery date. Other dealership tried to tell me the car will be here in a few weeks without even checking their allocation. If you want a stress free car buying experience go find George at Knauz. Everyone at the car dealership were also pleasant to deal with.

Seamus & Lora Bush

26 de oct. de 2015

This was our first experience with a lease on a BMW. It was a wonderful experience. Brock Gordon was so helpful and guided us to the perfect automobile for us. It was a very fast and efficient transition for us to make. We appreciated all the concern that was given to us. Thanks to all who were involved.

Gloria D.

26 de oct. de 2015

Bought our first BMW at Knauz and it was a great experience. George Greve made the purchase quick and pleasant. Customer service is fantastic. My husband and I were disappointed in the response we got from Milwaukee area BMW dealers and Knauz made the 50 extra miles we had to travel to Illinois well worth the time. Wisconsin buyers - do yourself a favor and make the trip to Illinois to visit Knauz BMW. Ask for George!

jmd

26 de oct. de 2015

From start to finish, buying our first BMW at Knauz was a great experience. We are first time buyers at Knauz, though we have had cars serviced there in the past. George was very informative, professional, fair and helpful. Scott was also very professional, handled all the finance paperwork very efficiently, and made us feel great about buying our car at Knauz. We look forward to a long standing relationship with Knauz.

MT

23 de oct. de 2015

Just bought my fourth car from Knauz. I keep coming back because of the service. Always helpful, fair and extremely courteous. Have never considered going anywhere else to buy an auto.

V1nLG

23 de oct. de 2015

Bob, Luke, and Doug - Excellent job to all! Thank you for the accomodations in making the process easy and comfortable, dare I say enjoyable. Continued success to the Knauz team!

RomX5

23 de oct. de 2015

George Greve and Scott Adduci are outstanding professionals. Both worked hard to get me what I wanted. Made my dream a reality !!! Superb service highly recommended !!!

htdmail

19 de oct. de 2015

Marek Gryc was an excellent salesperson, Scott Adduci was a straightforward and efficient finance guy, the buying and delivery process was as good as any I have experienced, and the car is terrific. Good show all around.

mpistor84

17 de oct. de 2015

My wife and I recently bought a car here and I can't say enough good things about this place! This was hands down the best car buying experience of my life. Bob Geisheker was amazing! He was very easy to deal with, responsive to emails and got us a great deal. Luke (BMW Genius) was also wonderful and gave us a very through overview of our new car. I'll be coming back here for for all my new cars.

Latios95

15 de oct. de 2015

Bob Geisheker has been wonderful with my purchase today of the 2016 bmw 228i xdrive. He has been honest quick and prompt with all my questions. The most important thing that i like about this guy is that he gives you the best deal without playing around. Ask for it and if its doable he will give it plain and simple.

Vic

15 de oct. de 2015

Always get good service at Knauz. I have had 2Twentyfive BMWs including two 3 series and five 6 series. Would recommend Knauz to Anyone.

Charles

12 de oct. de 2015

I knew I wanted to lease BMW's i3 (2015). Bob Geisheker made the process very easy. He knew the available cars and developed a very fair lease arrangement. The BMW "Genius", Luke, showed me all the car's buttons and knobs and screens; he was relaxed and patient. The business manager, Scott, concluded the financial papers quickly and efficiently. This was a good experience start to finish.

Ajay

9 de oct. de 2015

I bought a loaner 2015 BMW 535i xDrive in in mineral white before Memorial Day with 3000 miles on it. Essentially a new car with full warranty. It was a steal. Judy Powell was very warm, knowledgeable and accommodating. She let me test drive a few different cars and even let me test drive the same one twice as I was unsure. She was friendly and willing to work with me on price with her manager. I wanted to go with the A6 but she sold me the brand. And boy am I glad she did ;) Also the genius, Luke Wojtas, who showed me how to use all of the car's functions after the sale, was out of this world. Very detailed and spent a lot of time, even after closing time before the long weekend.

WilmetteResident

8 de oct. de 2015

We recently bought a new car from Karl Knauz BMW. Our sales person was Marek. He was professional and helpful throughout the experience. After shopping around we got the best deal from Knauz. It was a little longer drive for us but worth it. DB

Jack

2 de oct. de 2015

Picked up my new 535xi last week. The total experience in ending up with the 535xi was absolutely excellent. From the first meeting with Roland Davidson to discuss a new 535xi, through the selection of the car I wanted, closing the deal, and then taking delivery, it all worked like clockwork. But of course, I knew it would be this good of an experience. Why? Because this is the 4th BMW in a row that I have acquired from Knauz. Simply put, the attitude, philosophy, pricing and professionalism of EVERYONE at Knauz is heads and shoulders above their competition. Work with Knauz BMW (and ask for Roland Davidson) and you're working with the best.

KMurphy

2 de oct. de 2015

From start to finish, I've had a wonderful experience with Knauz in Lake Bluff. My salesperson, Bob Geisheker and Spencer, were a great team, friendly, professional and helpful. Bob Graziano, the business manager and Doug in finance were terrific too. This team made the overall car buying experience very positive. I would highly recommend this dealership to others.

CDS

28 de sep. de 2015

Bob Graziano and Judy Powell are outstanding. Very helpful in the purchase process. No hard sell and honest pricing. This should be the top rated BMW dealership in the country!

Daver22

27 de sep. de 2015

Marek was a great salesman. Talked to both me and my wife which she appreciated. No hard sell just great customer service, communication and worked with me to create a very fair deal. Definitely would recommend Knauz and Marek Gryc.

TLE

25 de sep. de 2015

My husband and I have purchased many cars through the years and truly enjoyed working with George for this current purchase. He spent quite a bit of time with us which we so appreciated and of course was instrumental in making this purchase seamless! Tobi E

chuckr

25 de sep. de 2015

I did an exhaustive search of every dealer in the area before finally finding George Greve. He was no nonsense and had the lowest price right out of the gate. He even gave my son a hat - which he hasn't taken off. Tremedous experience. Thank you, all.Chuck R.

Rajni

23 de sep. de 2015

Bob G and Luke made our car buying experience a wonderful one. Never knew buying a car and learning the details about all the bells and whistles could be so smooth!Thanks guys you make a great team!

jessling

22 de sep. de 2015

I had the best experience purchasing a new BMW from Brock Gordon and the friendly staff at Knauz BMW. I only had one day to get the car that I wanted at the price that I wanted and Brock made that happen. It is obvious that he takes customer service very seriously. I would recommend anyone looking for a new or used BMW to reach out to Brock and the good people of Knauz BMW.

Rk

22 de sep. de 2015

Great experience with Bob Geisheker and Luke being super friendly, knowledgeable and professional. They made the process easy and anticipated and accommodated all of questions and needs. I would definitely return and would not hesitate to recommend Bob, Luke and the Knauz BMW team

BillBMW

18 de sep. de 2015

I purposely did not go into the Knauz showroom, George Greve came out and greeted me! I liked his interaction and professional approach. Great Job.

A1

17 de sep. de 2015

Best car buying experience ever at this BMW dealership. I'm not sure why would anyone buy a BMW at another dealership. Bob Geisheker the salesman, is the gentleman you want to deal with. Bob is very knowledgeable and will get you the right car you are looking for and is a pleasure to work with. He will go out of his way and do whatever possible to satisfy your requirements and requests. He will literally roll the red carpet for you and you will definitely walk out very happy with your purchase.

barry63

16 de sep. de 2015

Our salesman Bob Geisheker was knowledgeable and helpful with helping-us choose our BMW.Scott in the finance department was very good with helping us select the best deal and offering us the best package. Sam showed us how the car works very patient with us.Barry Feldman

DH

15 de sep. de 2015

I got multiple offers from multiple dealers but i chose Judy as she was so nice. That paid off!! I walked out with probably the best deal!! And me and my kids loved her.

tmwolf

15 de sep. de 2015

My many "thanks" to the Karl Knauz BMW team of George Greve, Sam Picchietti and Doug Kamp for a great car-buying experience. George gave me my first introduction to the benefits of BMW ownership and the car driving experience that I had dreamed it would be. I appreciated his "no pressure" attitude and experience as a sales professional. Sam, (BMW Genius), took the time to review the vehicle in great detail with me and I was pleasantly surprised that there were things that I didn't even know the car could provide from a technical and mechanical standpoint! No buyers remorse here... it just kept getting better. Thanks also to Doug Kamp, business manager, for a thorough review of the purchase and a speedy delivery from a transactional standpoint! Would highly recommend Karl Knauz to anyone thinking about a BMW purchase. You won't be disappointed. Make sure you ask for George!

lisab

14 de sep. de 2015

Overall great experience we felt very comfortable. Bob Geisheker helped us find the perfect BMW without any pressure. Would definitely go there again to get our next BMW!

Vinu

13 de sep. de 2015

Had the pleasure of buying a 435i Xdrive Convertible this past week from Knauz. What a pleasure dealing with Bob Geisheker & Luke Wojtas there. Bob was the sales guy and I really appreciated the fact that he was open, honest and there was no pressure at all. Luke was the technical guy (bmw genius)and he knows his stuff. I highly recommend you dealing with the pair for your next purchase.

Steve Simberg

11 de sep. de 2015

George was fantastic to work with. I went to another BMW dealership earlier in the week, big difference in experience. Financing person and the audio genius were also great. I was not looking forward to the experience and my wife and I came away with a much different attitude. And this doesn't even talk to how much my wife loves her X3.

Maya2010

11 de sep. de 2015

I recently purchased a pre-owned BMW X5 from the Karl Knauz Dealership. Judy Powell was our Client Service Advisor, and ensured the overall experience was well organized for an Out of State Purchase, including the trade of our previous BMW 5 Series. The vehicle was prepped for presentation prior to my arrival. During the presentation, the vehicle was unveiled - quite exciting! Very nice touch! Judy allowed plenty of time for us to test drive the vehicle and answered several questions to help us finalize our decision. Additionally, the Genius Employees, Gift Shop, and Finance Managers were all polite and helpful The dealership is extremely clean and well organized. We were pleased with the service we received and enjoy our new X5. By far the best inventory I have seen at a BMW Dealership. They have every new model represented on the floor. Thank You Karl Knauz BMW!

Usmcmal

10 de sep. de 2015

I've been a service customer of Knauz for over 25 years so I've traveled out-of-the-way to Knauz time and time again because I feel the service department was superior to any others much closer to my residence.FYI: I'm on my fourth BMW and currently considering purchasing my fifth. However, despite checking with Knauz for a price on every prior purchase, I found Knauz to invariably be among the highest and therefore purchased my vehicles elsewhere. A couple of weeks ago I again contacted Knauz for a price on a used 550i and was first contacted by George Greve (who left an almost intelligible message on my answer machine). When I personally visited the sales department the next day at the time I was picking up my 535i from service, Mr. Greve was unavailable and I happened to meet Tisha, who offered to help me instead. Fine. I was eyeing a used 550i being offered by Knauz at approximately $41,500 and test drove it to my satisfaction. Knauz's appraiser appraised my 535i at $30,000. By then Tisha was informed by Mr. Greve that Knauz would lower its price for the 550i to $38,500 firm. At the moment I balked, saying that I wanted to get another appraisal on my 535i, but arranged to meet Tisha at Knauz the following Saturday. Not suprizingly, I acquired a firm appraisal elsewhere of $34,000 -- $4,000 higher than Knauz's! I planned to discuss this difference with Tisha when we met, but would still be willing to accept the $38,500 if Knauz refused to adjust its price any lower.As agreed with Tisha, I phoned him on Saturday to arrange for a time to meet that afternoon. However, Tisha immediately informed me that the car in question had just been sold! I was shocked but ended the call abruptly (rather than embarrassing myself with the less than gentlemanly remarks I was feeling).Summing up, I feel that since Tisha struck me as a pleasant and decent fellow (but apparently under the management of George Greve,) I suspect that it was Mr. Greve who made the sale, despite the fact he knew that negotiation with me was ongoing. I find this behavior ethically and morally wrong and serves to give used car salespersons their generally less than stellar reputations.Frankly, while Mr. Greve may be one of Knauz's highest producing salespersons (?) I want nothing further to do with him or that matter Knauz -- both in future sales as well as service as I do not wish to conduct business with an organization which apparently condones such questionable behavior.

mjkoza5

3 de sep. de 2015

I had the Pleasure of working with Brock when I got to the dealership. Brock Really gave us the full experience. The car had somewhat of an empty carfax records, and he was able to find and provide me with the full Service record of the car. We had also asked if we could put the car up on the lift to see it underneath, and that is typically not done for customers, but Brock made no fuss about it, he just got the car on the lift and let us look. Lastly, I had set a price with Marek through email, and Brock was well aware of it and honored that price.Overall it was a great experience. I also met Doug, the "finance guy" and he really helped me out with the payments on the car. Everyone at the dealership was really nice, treated us with respect, and truly seemed to care. They wanted to help us achieve buying the car at a fair price. If you're looking to buy a car, I'd recommend Knauz hands down. Great people and great service.

Mengxi

3 de sep. de 2015

I purchased a CPO vehicle from George and after almost a year sold it back to Knauz, through George of course. Very satisfied with both purchase and selling.

Happy Murray

2 de sep. de 2015

George Greve was the best salesperson! Price was excellent and no pressure he found the X5 I was looking for he listened to all my concerns so it made my decision a blessing. More than happy to refer anyone to only him!

Conrad66

2 de sep. de 2015

We were looking around for a vehicle and fell in love with a BMW. George was our sales representative and he was very patient while we went back trying to decide what to do .It's always nice to not feel pressured: great sales representative for Knautz. Scott in Financing was awesome too and did everything he could to give us the best rate

RLMSmith

1 de sep. de 2015

This was our first experience with Karl Knauz BMW and we were delighted by Judy Powell's customer service. She was knowledgable and very attentive, which made the buying process extremely enjoyable. We look forward to working with Judy and Karl Knauz BMW in the future.

ALLC

1 de sep. de 2015

My recent purchase of an X5 was handled beautifully by George Greve. He is so easy to work with and and is intentional about his clients being happy with the whole buying experience. "Genius" Luke was a delight and so patient in explaining everything about the car to me. Knauz has the client care angle figured out!

Terri Balbirer

30 de ago. de 2015

Our salesperson, Judy Powell, was terrific. No pressure, very knowledgeable and was interested in what was best for us. The support staff including the BMW genius made the whole experience fun and exciting. I would highly recommend Knauz.

EBG913

30 de ago. de 2015

This is my 2nd recent purchase from Knauz BMW, and this one was even better than the first. From the beginning Curt Laczniak and Luke Wojtas (BMW Genius) were great, showing me the car, teaching me all about the amazing technology on the new M3, and taking me on a test drive, while Rolly Davidson finished up with another customer. Once back from the test drive, Rolly took over. Rolly is a class act all the way. Not only did he also share some great insights on my car and the car I was trading in, but he was also great with my 8 year old daughter who accompanied me for her first car buying experience (future Knauz Mini customer, according to her). I had a great time throughout the day talking to Rolly, evaluating our options, and ultimately buying the M3. Rolly's follow-up was also excellent through delivery to make sure I received mats that had to be ordered, and just making sure I was loving the car (which how could i not?!). On delivery, both Rolly and Luke were great. Luke fits the BMW Genius role to a T. He knew how and where to find any option/setting I on the car and offered follow-up sessions, as needed. I would highly recommend Knauz BMW to anyone and especially Rolly and Luke for their amazing customer service. Top Notch!

Perez

29 de ago. de 2015

I loved the no-pressure attitude of the staff. The BMW genius is exactly that! He knew everything about the car, the competition, was extremely knowledgeable about all the features and was very helpful. A huge selection of vehicles, expert service and incredible finance rates. Also, the entire purchase took less than 2 hours! AMAZING. Bob Geisheker was my sales rep and I'd highly recommend hi (and Knauz) to anyone looking for a BMW.

Russjeff

29 de ago. de 2015

Bob G and Spencer P were great. They were very prepared and patient with the transaction, providing a great deal of information and perspective on my new vehicle. I would certainly recommend both of them as a great resource for your new car purchase.

Mia 2015

28 de ago. de 2015

Robert Geisheker was a great help for my first experience in purchasing my X1. He worked with my finance budget and he was able to help me walk out of the dealer with my first BMW. Unfortunately they do need to better greeting customer since I had to ask for someone to help me.

SPN

27 de ago. de 2015

As I already wrote my glowing review for the superlative and nicest salesperson and man ever, Rolly Davidson, I would be remiss if I didn't go on to mention the person with whom I was then sent to finish up the transaction...... finance manager Scott Adduci. If you want to actually make it easy on yourself to sign on those many dotted lines, Scott is your man! I don't think I've ever been that cheery while writing a sizable check. Scott, like Rolly, is immensely nice, gracious, and personable. Thus, thank you Rolly for making it such a joy to buy my new car....... and thank you Scott for making it somewhat easier to hand over that check!

jeff516

27 de ago. de 2015

Great people to deal with and great car! This is my first BMW and I love it! My salesperson, Judy Powell, was an absolute pleasure to deal with -- a real professional who answered all my questions and made the car buying process as easy and efficient as possible. Best of all -- SHE LISTENED to what I wanted and worked very hard to get me the car that best met my wants and needs. She was patient and an excellent communicator. She even let me drive her personal car because there were no 428is on the lot at the time. If you value your time and you want to make the car buying experience as painless as possible, I highly recommend you deal with Judy. I am very pleased with Knauz's overall operation. Doug Kamp was a pleasure to work with in completing the paperwork -- again, very efficient and sensitive to not wasting my time. And topping off a great consumer experience are the two "geniuses" I have worked with so far -- Luke and Spencer. It is clear that Knauz is modeling itself after Apple -- what a great company to seek to emulate! On the day of delivery, Luke spent an hour with me answering all my questions about the technology on the 328i I purchased. He also answered all my follow up emails. And today, when I brought my car in for its first free car wash, Spencer patiently answered all the little questions I had accumulated over the first two weeks. Luke and Spencer really know their stuff! Like Apple, Knauz has created a system where they want you to understand everything about the car -- if you want to know it, they have experts who will patiently work with you and explain everything to you. Overall, fantastic consumer experience!

Nella73

25 de ago. de 2015

I just purchased a certified pre-owned X3 from Knauz. I received great service from Bob. We looked at BMWs at nearby dealerships but decided in the end to buy it at Knauz since we previously purchased a vehicle there. Bob was helpful in trying to get us the best price. During the pick-up, Sam gave me an overview of the X3. There was a personal touch dealing with the folks here. I am happy with the purchase experience and hope to enjoy this X3!

tgomez

25 de ago. de 2015

Bought my first BMW from Bob Geinsheker. He was exceptionally helpful and very patient. No pressure no hard sell. I am very pleased with the professionalism of all the staff. Love my X5, Thank you Bob.

wto7511

25 de ago. de 2015

This is my first BMW and I do not know anyone at the dealership. I was sent to Client Advisor George Greve. He was very helpful and not a typical car salesman who gives you a lot of pressure. He let me take the car and experience the drive myself. I would recommend him to anyone if you do not want unnecessary pressure when you are shopping for a car. I felt so comfortable that I did not even shop around to compare pricing. Then when I took delivery of the new car, they assigned BMW genius Sam Picchietti to walk me through all the features of the car. Sam was so helpful that I do not need to refer to the user manual at all. Overall, great customer service at Knauz.

Audi girl

24 de ago. de 2015

"Happiness is in your own backyard" and truly it was! Living only a couple miles from Knauz Motorsin Lake Bluff we had never purchased a car there. Maybe it's because we've always driven Audis.We just purchased a pre-owned Audi and had a wonderful experience! We look forward to repeatingthe experience in the future!!

pponce

24 de ago. de 2015

I just purchased a 5 series from George Greve at Knauz BMW. The transaction was easy, quick and no pushy sales tactics. George was very knowledgeable and helpful in answering all my questions. Scott Adduci, the Finance Director, was very helpful and trustworthy. George and Scott went out of their way to ensure I was satisfied with my purchase. The Knauz team definitely earned my future business.

2008 X3

23 de ago. de 2015

George was great. The used car manager was extremely rude and pretty much a jerk, but George definitely earned my business. Will only deal with him in the future.

saywake

23 de ago. de 2015

This was my 2nd BMW purchase from George, and I would highly recommend. The whole process is very easy, and George understands what his customers want in a purchase experience. Very satisfied.

sean0415

22 de ago. de 2015

I recently purchased a CPO 328i at Knauz. Spencer, the BMW genius, helped deliver the car to me and took me through every detail of the car. He even stayed late to make sure all my questions were answered. It was truly a wonderful buying process.

Jason

22 de ago. de 2015

Brock was awesome to deal with!Patient and spent more time with me to try and get me what I wanted. They offered a very transparent no strings attached deal which is what everyone wants.Best experience I had with a dealer.

charles

21 de ago. de 2015

i have been purchasing autos from George Greve since 1999, the latest a 2015 bmw 228, and george has always provided the best service, information and quality of experience, my next car will also be ;purchased from george

New car owner

21 de ago. de 2015

George was very helpful when we chose our new car and did not pressure us in any way. He is part of a great team of Knauz employees.

trotterx5

20 de ago. de 2015

I am purchasing my second X5 from Knauz BMW and I have only had outstanding experiences while dealing with personnel at this establishment. George Greve my sales representative is very knowledge, helpful and professional and he has provided excellence service with both my purchases.

Pbaugh

20 de ago. de 2015

Just purchased my second BMW from Knauz and I can't say enough good things about the experience. The service provided by George Greve (sales) and resident BMW genius Like Wojtas was above and beyond. There's a reason I drove 40+ miles from downtown Chicago up to Lake Bluff.

mollyheizer

20 de ago. de 2015

JUDY WAS PATIENT, GRACIOUS AND ACCOMMODATING,AND SHE ANSWERED ALL MY MANY QUESTIONS. JUDYIS A JOY TO WORK WITH.. THANKS JUDY FOR MAKINGMY TIME AT KNAUZ A REAL PLEASURE.MOLLY

Big Bo

20 de ago. de 2015

We had a great experience buying a car, which doesn't happen very often. George was very helpful, and not overbearing at all. We didn't intend to buy a car that day, but everything was right, so we bought the X3 we had been studying on the internet. We would certainly buy another car from Knauz and George, in the future.

Todd

19 de ago. de 2015

I had an excellent experience with George and Knauz - very fair, no games and terrific pricing! Thanks for all of your help! Great job and much appreciated!

DerekBMWDude

17 de ago. de 2015

I bought my second BMW from Judy Powell, a New 2015 535Xi. As usual Judy was great and the KNAUZ team was a pleasure to do business with.Derek Mtchell

Top Down Cruzin

17 de ago. de 2015

I purchased a 435i from George Greve and every time I'm in the store he always stops what he's doi8ng to ask how I like it or is there anything he can do. He knows I love the car and if he's with a customer he'll have me tell them what I think of Knauz and BMW.

Brian

17 de ago. de 2015

We leased a new X5 from Judy Powell and sold our old X3 to Knauz BMW. This is our fourth new car from Knauz and it was a great experience. We were able to test drive multiple cars and different series before settling on the X5 and Judy showed the utmost of flexibility for are far flung investigation of the different models. We always appreciate the great service. They answered all our questions and made the whole process stress free and enjoyable.

millholland

17 de ago. de 2015

As a first time BMW buyer, I can't express enough how impressed my partner and I were with the whole experience. Judy Powell was exceedingly attentive, patient, and courteous as we moved from the initial inquiry and test drive to the nail biting lease negotiation and ultimately paperwork signing part of buying a car. Luke Wojtas, the BMW genius assigned to us was helpful and patient while he explained all the gadgets that came with the new car.We'll see you again in three years, Judy, for our next BMW experience.

Alec_and_family

17 de ago. de 2015

We purchased our BMW X5 from George Greve at Knauz BMW. My wife and I really appreciated the great experience George made it for us. We had the entire family along with (pets not included) for the experience and George was fielding questions from my 9 year old, my teenager, wife and myself. He really made it a point to include everyone. In my opinion George is the best BMW sales advisory I have ever worked with.

Lovin' our ride

17 de ago. de 2015

We purchased a CPO 335i from Bob Geisheker and the experience was great. Bob answered all of our questions in a concise manner and we knew we would purchase from Knauz based on Bob's professionalism.After the purchase, Luke went over the systems and explained how they functioned. Really appreciate that!

spaceman

16 de ago. de 2015

I recently purchased a CPO X1 from Bob Giesheker, and the experience was an excellent one ( given this was my first BMW purchased from any dealer).

jece6eps4

14 de ago. de 2015

George was great at handling my needs for a special order car with some particular options and was more than accommodating to handle my pre trade early to get the deal put together. The new car arrived 8 weeks after the order was placed......straight from Germany on a ship!........and I could track its progress thanks to George genius colleague Spencer. The 328 drive diesel wagon was a great car, but my needs changed for a larger wagon so traded for a MB. Service at Knauz with Dave, Caeser and Jermey was really good and very attentive. My buying experience and follow up servicing was very good and I recently tried an i3 which is a very neat and interesting car, but my needs were for a large station wagon on this occasion, but I highly recommend George Greve and the team at Knauz BMW.

Happy Nancy

10 de ago. de 2015

I recently leased a 535i (my 4th one) from Judy Powell at Karl Knauz. My son also purchased the car I was turning in as I had so few miles on it. Judy, along with Bob Graziano, made this happen with great ease on my part. I'm afraid I was a little confused as to what style car I wanted. I have had several of the same style so I thought I would try something different. Try them I did! Practically all of them! Judy accommodated all of this with the greatest of ease and grace, getting me prices on all of them and looking for colors (very important) as well as how I wanted it appointed (no black carpet!). She finally located THE car out of state. However that dealer had 3 people considering it. Long story short - she worked her magic and I have the car that I love - another 535i! She also had help from the geniuses Luke and Spencer who were both delightful, patient and oh so knowledgeable. Thank you so much to all of them. This is a wonderful way to purchase or lease a car. My husband also purchased his X3 from Judy as well as my son's first BMW. Great experience. Cannot rave enough!

RogoM3

10 de ago. de 2015

Outstanding sales experience with Knauz with my new m3. This is my fourth car with Knauz and even though I live in Ohio, I came back to deal with them. George Greve is awesome and was there every step of the process

Doug

10 de ago. de 2015

Bob was a great salesperson and was respectful of my time and executed the sale as quick as possible. I would highly recommend this dealership.Awesome

coop

8 de ago. de 2015

I went to one other local dealership and was not seen as a serious buyer, walked into Knauz and got excellent service and drove home in my new BMW X5 a few hours later. My car is awesome and the. Sales process and recent experience with my standard service check up was ideal. I highly recommend this dealership!

Los_lobo

7 de ago. de 2015

Bought my first BMW from George today. He was pleasant to work with and helpful throughout. Additionally, he stayed later with me to walk me through the technical questions I asked. Thank you!

Bruce85

6 de ago. de 2015

I came to Knauz to demo a specific car. The salesman, George Greve, was exceptionally helpful, so much so that I bought the car and felt very fairly treated doing so. In addition, other aspects of the dealership, such as the geniuses and financial department were very helpful. George has continued to follow up when I visit the showroom and is someone I recommend to friends considering BMW.

HR1130

6 de ago. de 2015

This was my fifth purchase from Knauz and second deal with Judy. My family had a "sort of" complex trade-in situation, and Judy helped us navigate that without a hitch. More importantly, she listened to shat was important to me and worked with me to narrow the search and consider a variety of fairly different options. I am absolutely delighted with the new 428i. Judy and Spencer Parker (the "BMW Genius" who familiarizes buyers with all the fabulous BMW features.

AB

5 de ago. de 2015

I recently purchased a vehicle at Karl Knauz BMW, and was pleased with the professionalism of all the staff. Judy, the salesperson we worked with, was very knowledgeable, able to answer all my questions. She was completely accommodating to our schedule and willing to stay in the office even after her work hours, as long as we needed her assistance. The buying process was very easy, and Judy helped me to purchase the car I wanted at the best available price. I definitely appreciate Judys help in the entire process of choosing a car, negotiating the deal and all paperwork so we could avoid wasting our and anyone else time. I would recommend anyone in the Chicagoland area to consider purchasing their next BMW at Knauz, and hopefully you are lucky as me to get Judy as your sales person.

tcarrollatwi.rr.com

5 de ago. de 2015

We have done several transactions with George and have been greatly impressed with his knowledge and demeanor. George has gone out of his way to make sure every detail of the sales/delivery process was seamless and professional. I would highly recommend George to any of my relationships who may be looking for an outstanding automotive experience.Tom Carroll.

Simar Preet

4 de ago. de 2015

This is my second purchase with Knauz. I had been in touch with Judy Powell at Knauz BMW for about 6 months before I purchased the X5 in July-2014. It has been a great experience without any sales pressure. I will recommend Knauz and Judy to anyone considering a purchase of a BMW.

LoveMyM

4 de ago. de 2015

This past June I casually chatted with Bob Geisheker while my 2005 330i was in service, I had mentioned I was considering purchasing a new car. Of course he asked what are you considering? Well maybe the M235i xDrive. His response was when your ready, give me a call, and we will set up a test drive. No pressure, no hard sell and he was so nice. A few days later when my Baby was acting up again, I gave Bob a call and took him up on the offer. No hard sell necessary, loved the car! Since I had a few specific things I wanted in the car, Bob introduced me to Luke who is a Genius and Wonderful! Lukes knowledge of the BMW product line is amazing, and with his help I have an incredible new car!

Andy A.

4 de ago. de 2015

Great Service by Tisha!From Start to finish, the process was very smooth. I was a Fields BMW customer, but now I've switch to Knauz and will be recommending to my friends.Thanks

BMWowner

4 de ago. de 2015

Florian and Bob Geisheker assisted me in obtaining the BMW that I wanted. They worked with me to find the car I wanted within the price range.

Rico1985

3 de ago. de 2015

2 weeks ago we had the great pleasure of working with Judith from Knauz BMW in Lake Bluff. As soon as we stepped into the office we were drawn to her friendly smile. We had already done most of our homework before going in, but with her assistance she just made the purchasing process even easier. Her selling style was not pushy at all; she took her time when answering all of our vehicle and financial questions. When we were ready to purchase, she introduced us to the rest of the BMW financial team and still stayed by our side for the remainder of the process. Before leaving the office, she surprised us with a very nice BMW gift. I would give Judith a 10 for excellent customer focus service. Thank you Judith for your help! ?

mcpatel89

3 de ago. de 2015

Great dealer and great customer service!! Bob is extremely knowledgable and honest!! Best service advisor I have ever had!! The sales department is fantastic and the financing department didn't take that long to get a finance.. awesome service

cmcd22

3 de ago. de 2015

George helped me lease my new BMW 320i xDrive and provided great sales service. He was very knowledgeable and explained all my options which helped me make a decision between a couple different 320i's. He was patient and answered all my questions. I would definitely recommend George to anyone looking for a BMW.

sdiykov

1 de ago. de 2015

After signing a new lease for 328i GT I have to commend Judy Powell for her excellent service and salesmanship. This is the 3rd BMW Judy has helped me to purchase at Knauz, Lake Bluff (and the fifth in total since 2004). I like doing business particularly with her because she demonstrates excellent sales skills and is always looking to accommodate her customer primary requirements and priorities. Knowing her customers very well she is always following up with new products suggestions and promotional opportunities that allow me to upgrade my cars at affordable price. Would definitely recommend her as your reliable, "no-nonsense" salesperson for BMW.

APLONSKER

31 de jul. de 2015

Just leased a 328i this afternoon and had a fantastic experience. Working with Scott Adduci, George Greve, Bob Geisheker, and Sam Picchietti was great. All were very knowledgeable and very fair during negotiations. Look forward to working with them in the future.

Eric & Pat

31 de jul. de 2015

We have purchased 9 BMWs to date, 6 have been through BMW dealerships in 3 states. This was our best experience overall to date. We are fussy people and George accommodated every concern and issue we had. We first planned to purchase but with George's advice and experience we leased this vehicle. We also had our Standard Poodle with us and he was made comfortable during our time at Knauz. We will be back at lease expiration.Luke Wojtas is the BMW "genius" that lead us through the technical details. He showed us how to access many features we were not aware of. He is a pro!

epurman

31 de jul. de 2015

If you want to skip the BS and have a great experience, this is the place for you. I met with Bob in early July and he was very respectful of my time. We came to a meeting of the minds price wise fairly quickly.I came in at the end of the month to make my purchase and Bob was nice enough to have Brock Gordon assist with the paperwork and get me in and out in a reasonable amount of time.I recommend that you purchase an auto there.

Rich

30 de jul. de 2015

Recently purchased a new car and had a great experience buying a new car. Not what I expect. Price for trade in was a fair price. Sales staff was knowledgeable. Great selection of colors and models available.

Pete0124

30 de jul. de 2015

I don't think I've ever purchased a car that was so easy and fast. George was great to work with. I'm a lifetime customer now.

New BMW owner

29 de jul. de 2015

I damaged the front bumper cover of my 2016 640. George secured a sales loaner vehicle while my car was being repaired. The repair took one week. Thanks to George and Knauz for going above and beyond to take care of me!

ssteinms

29 de jul. de 2015

I decided to buy my car out of the lease and George Greve and team made the whole process easy. Starting with getting me a great deal all the way to streamlining the paper work. I t was a pleasure to deal with George and the team.

Ms. W

27 de jul. de 2015

The BMW Geniuses at Knauz (Sam and Spencer) are truly geniuses/BMW aficionados. Scott our finance guy was good, and patient with us explaining our warranty options and financing details. Bob G. helped to pull it altogether. A few asides, If you are going to take a CC # and state that you are not going to run it then don't. I found out via voicemail that my CC was charged money for a deposit with out my authorization.. Pricing was not !00% clear when we did our negotiating the day before, I will chalked this up to me suffering from the after effects of National Tequila day (celebrated on Friday) during our shopping on Saturday.. In general Knauz wants your business and worked hard to make me happy, and I am!

Boop23

27 de jul. de 2015

I just pulled away in my new x4. Knauz is awesome, they took extra special care of me. Bob Geisheker was great. I would recomend.

gnaius

27 de jul. de 2015

George did a great job finding the right car for me. Very happy with my purchase and George was very knowledgable and took care of all my needs.

CharlieG

26 de jul. de 2015

If you are in the market for a BMW or just want to "window shop" - Knauz in Lake Bluff is the place to go. Even if you are not looking to buy a car it's a great place to tempt yourself - and maybe you will just end up driving out with an unexpected dream car - we did! Our salesman Bob Geisheker was very helpful from the start and made the entire car buying experience easy and enjoyable. They even have a BMW Genius staff to insure you get the most out of your test drive/car buying experience - Thank you Spencer!!!Charlie G

omalljk

24 de jul. de 2015

Bought my first BMW from George and it was a great experience. He was very knowledgeable and spent plenty of time discussing financing and walking through all the new features of the car. I am very happy with the choice I made and when the times comes to purchase my next vehicle it will be from George.

Rschoenecker10

23 de jul. de 2015

Fast, friendly, at a fair price. Quality of service provided was exceptional. Will be the first place I look for another vehicle. Go get a great experience and save the hassle of driving from dealer to dealer.

Steve

22 de jul. de 2015

We purchased a vehicle from George, thoroughly enjoyed the experience, and have since ordered another from him. The entire dealership has been great to work with, and Sam in particular has been incredibly helpful with technology questions.

bryan

21 de jul. de 2015

This dealer has been warm and honest from the first meeting. Marek, salesperson was kind and the staffs were very pleasant. I purchased X3 and I strongly recommend this dealer for any new BMW purchase

truth spoken

21 de jul. de 2015

Howard K. was knowledgeable and never applied any sales pressure. The entire process was smooth and organized. Howard treated us like old friends. We would like to express our pleasure in regards to the service quality that we received from Knauz BMW.We will recommend knauz based upon the satisfaction that we received. WE also extend out thanks to Spencer for taking the time, to explain the car operational features.

johnfbmw535

20 de jul. de 2015

I purchased a BMW 535xi on June 27 at the Knauz dealership with a lot of help from George. He was extremely knowledgeable about the features that I was interested in and this helped him guide to a perfect choice for my BMW purchase. He allowed me to take my time, ask a lot of questions that he had all of the answers to, and did not apply a heavy-handed sales approach. He was there whenever I needed help and he quickly guided me to the best BMW match for me based on all of the likes and dislikes that I told him about. He let me drive the car on my own, so I could focus on the car and how I liked it during the test drive. I really appreciated his BMW knowledge and his sales assistance.I would highly recommend to my friends and family interested in BMW's to buy from Knauz, and to seek out George for his help with their purchase.It was a truly great car-buying experience, and I love my new BMW 535xi!

GRAMPA

20 de jul. de 2015

The technical and sales staff are outstanding. The instruction booklet is useless.It should be rewritten for the one two three four five six seven

BMW7guy

20 de jul. de 2015

George is the most knowledge BMW sales person. There were no high pressure sales tactics. He was very fair on the trade in and he gave me the best deal on my new BMW. He is the best!

TheNuch

19 de jul. de 2015

My family and I had another great experience with buying a car from Knauz (4th car in the past 10 years). Having worked with Judy in the past with buying a 3 series back in 2011, I was incredibly pleased with her friendliness and knowledge about BMW's. It is difficult to find someone in the car sales industry who is easy going, a good listener, not pressuring, and knowledgeable. All of these traits describe Judy. Last week my Dad purchased a 128i from Judy and once again, had a similar positive experience. Scott in finance is also awesome to work with. Very knowledgeable and easy to talk to. Luke took my Dad through all of the car features at a pace where he didn't feel overwhelmed with it. Collectively, the combination of this particular team made the car buying process an enjoyable one. I will continue to refer prospective clients to Judy.Ryan

Oni Yorro

19 de jul. de 2015

We had an excellent experience buying a car from Knauz. Everybody was so pleasant helpful and patient. From the agent, to the financial officer, genius and manager, they all were very courteous and accommodating.

Virginia Noble

18 de jul. de 2015

Our first time (and not last) at Knauz BMW was a pleasant experience. Bob Graziano George Greve were extremely accommodating and helped us to choose an SUV that best suited our needs. From start to finish they were helpful, pleasant to work with and made certain we were familiar with their facility and it's offerings. Very happy to have made our choice with George and Bob.

Friend for Life

18 de jul. de 2015

I recently stopped by Knauz BMW on a Saturday morning, just to see what they had in their inventory. Seven hours later, I walked out, having bought two -- not one, two -- X3s from Bob Graziano and George Greve. Four years ago, I had similarly stopped by on a Saturday morning just to "window shop," had met and befriended Bob Graziano, and had walked out with the keys to two BMW sedans, a Z4 and a 328i. On neither day was I planning to buy a car. I bought all four cars because of Bob and George. From the moment I met them, Bob and George were friends, not salesmen, and we talked as friends, not as salesmen and customer. As I always do with car dealers, I told them that I did not come in to buy a car, I did not need one, and I did not especially want one, but that I am always interested in the perfect car at a good value. When I find those cars, then I am in the market for a car. For the next seven hours, we just had a good time, talking families, friends, life -- and last, cars. When we finally got down to business, Bob and George spent literally hours walking me through every car on the lot that I asked about, from soup to nuts, every detail. Then, we designed cars on the computers, to order new from the factory. Then we test-drove every car I wanted to drive. And throughout, they patiently listened to and answered every single one of the endless questions, never hesitating to enlist the help of the entire dealership if they needed. They made me feel like I was the only customer they had in the dealership that busy Saturday, if not the entire year. I wanted some special features installed on both of the X3s that I bought from Bob and George that day, and I needed them installed "yesterday" because, during that big day, Bob, George and I had planned two surprise parties as well. Suffice it to say, these guys moved mountains to have both X3s ready for me. And two days later, two beautiful BMW X3s, each wrapped in outsized gift bows, were delivered to our house by Bob and George when no one was at home -- one for my unsuspecting wife of 34 years and the other for my stunned but deserving college-graduate daughter, who had just finished her first (and successful) year "out in the real world." And we have all been smiling ever since. I wouldn't buy a car from anyone but Knauz and I wouldn't buy a car from anyone at Knauz but Bob and George. They are the best. They are not salesmen; they are friends. They'd do anything for me and I would do anything for them. And I would trust them with anything. After all, I trusted them with the most important thing in life -- my family. A Friend for LifeP.S. A BMW "Genius" named Luke Wojtas also helped me that Saturday at Knauz. He's new to the team, but he was so knowledgeable, professional, and customer-friendly that I went out of my way to tell the management at Knauz that he is one of the most impressive young professionals I have ever met. He's so good that if he called me cold and recommended that I come buy a car that he had, I would probably do it -- even if I didn't need it! This young man is going straight to the top!

Bmw

18 de jul. de 2015

I bought two BMWs from Bob Geisheker and he is amazing in getting things done. He was extremely helpful and went the extra mile too help me. Scott Attuci the finance manager is a true magician in getting me approved

BMW

17 de jul. de 2015

It was my first time getting a BMW. George and Luke Wojtas at Knauz Auto were very patient and helped me learn a lot about the car I was interested in, did an excellent job explaining all the great features in my new car, I am very happy with my new car and had a wonderful experience buying a car.

GwenBro

17 de jul. de 2015

My experience at Knauz was great. George Greve was excellent and patient from the time I was just looking and inquiring until I finally purchased.

Saqtab

17 de jul. de 2015

Straight forward and quick buying experience. Beat the price of all other Bmw dealers in the Chicago. Will definitely go back to him for my next car purchase.

DanT

15 de jul. de 2015

George was a pleasure. We worked with him and the sales manager Everyone was upfront and fairDelivery of the vehicle was easy and they even sent someone to our home to help my wife with additional questions she had with the car.

susiew128

14 de jul. de 2015

It was my first time getting a BMW. George and the salespeople at Knauz Auto were very patient and helped me learn a lot about the car I was interested in. I am very happy with my new car and the overall experience of buying a car through Knauz was painless.

ondine63

13 de jul. de 2015

One of life's most unpleasurable experiences is car shopping. Knauz Auto in lake Bluff, IL changed that entire experience for me. I found my car online at the Knauz website- which was quite high tech. I was able to negotiate online and also view trade in values., I was also able to look at the CARFAX for the pre-owned model I wanted. I followed up with a phone call after Knauz emailed me and was connected with BOB GEISHEKER- he understood my needs and did not try and sell me what he wanted- but what I WANTED. He made the process so very easy and pleasurable. and many thanks to Scott...and the new KNAUZ "Genius Young Man" who explained how my car's bells and whistles worked. Start to finish- 24 hours from finding my car to driving away with it. The entire team at KNAUZ is a "CUT ABOVE ALL THE RIFF-RAFF" out there- KNAUZ is the best- and I will get free car washes while I own the car- I just can't say enough about BOB., Scott, the Genius Boy and the entire KNAUZ team for making my car buying experience QUICK, EFFICIENT and A PLEASURE!!!! I will be having a long standing relationship with Knauz!

northshoreguy

13 de jul. de 2015

When we walked into the dealership to get my car we met George. Right away he showed us the best options based on what we wanted. We found the perfect car and we also got the perfect price! All of this happened very easily and quickly, which is how dealers should be! We got the best car at the best price, what more could you need?

newcar2015213

13 de jul. de 2015

My wife and I had a great experience working with Bob. He was able to be flexible with our schedule (we live in the city) and was very helpful in deciding the best pricing/payment options for the particular car we chose.We couldn't have been happier with our car and dealer selection. Everything worked out great and we will definitely be returning down the road!

Ehomedi

13 de jul. de 2015

Other dealers should really pay attention to this amazing Team at Knauz, specially George Greve. That was my second car lease with George. He was direct, gave me his best efforts to make my leasing experience seamless and worked hard to give me the best deal. It was by far the best experience I had in any dealership in the Chicago area.

Brianjab

11 de jul. de 2015

George was helpful and did everything he could to make the deal happen. He worked hard to get the right price and trade value. Sam did a great job showing the new car options and using my time wisely.

shearspe

10 de jul. de 2015

Came into Knauz for the first time and met with George. What a great person! Very open and honest and allowed me the time to try a new vehicle for an extended test drive. That was the clincher! Fell for a new 750Li and never looked back! George and the entire team (Scott, Luke) were helpful and walked me through the process of becoming part of the Knauz family. Thanks to all for a job well done!

hunter195

9 de jul. de 2015

We visited Knauz with a vague idea that we might want a new BMW convertible. George was amazingly helpful, no pressure and knowledgable. He was able to show us several models that might work, handled the valuation of our trade-in and worked with us to successfully close a deal. We drove out within an hour with our new 428 xDrive and LOVE IT!

trishm63

9 de jul. de 2015

We just purchased a certified pre-owned BMW X3 at Knauz BMW. Thank you to the entire staff and especially Judy Powell for making this purchase a fun and pleasurable experience! Judy was very personable, considerate and really worked with us to ensure a good buying experience.

kamatsv

4 de jul. de 2015

Very very happy to have done the business with Knauz BMW center. George was our sales representative and he made the buying experience educative, seamless, and easy for us. George's courteous nature coupled with his patience helped us immensely to click with the dealership and quickly realize why Knauz's BMW is rated very highly by the customers. We were also pleasantly surprised to experience and notice everyone at Knauz BMW was polite and caring.

Lisa

2 de jul. de 2015

Very happy to have done business with this center. They made the process seamless and were very professional at every step. So far we have only worked with this center on the sales aspect, so looking forward to utilizing their additional services in the future.

Canama

1 de jul. de 2015

I was searching for my first BMW online a few days ago. Based on Knauz's 5 star rating, I decided to give it a try. Among those reviews, "Judy Powell" is highly recommended. I went to Knauz yesterday looking for Judy to help me find my dream car. I drove the car home today. Judy's professionalism and friendliness made the whole process go easily and smoothly. Scott from the finance department and Sam are very helpful, too. Knauz is the best !

catab918

30 de jun. de 2015

My experience at Knauz BMW was amazing George Greve & Bob Geisheker were both extremely courteous and professional! There was no pressure to rush into anything! My wife and I were very pleased with the entire experience! We look forward to doing more business with this dealership in the future. The Genius Sam Picchietti was also very knowledgeable and informative about the features of the vehicle we chose.

davidt

30 de jun. de 2015

I took my new BMW home today and was extremely satisfied with my experience at Knauz. First off, I got a call from George this morning responding to an online inquiry I made last night. He was more than helpful and friendly so I drove over an hour, passing other BMW dealers on the way to see the car. Sold. Next was finance. Scott walked me straight through everything without issue nor BS. The best finance experience I have had. Finally, Sam spent some time with me going over the car. He covered the car bumper-to-bumper, inside and out, all while being patient and with an enthusiasm which would make one think it was him taking the car home. Seriously; this was a great experience and totally worth the drive.

delmopa

26 de jun. de 2015

I had an excellent experience with George Greve and Luke Wojtas. I never owned a BMW before, and they were both very patient and helpful as I learned about options for their cars. 100% satisfied, and looking forward to doing business with them again!

2000BMW

25 de jun. de 2015

Just wanted to express my deepest gratitude to all the personnel involved in servicing my BMW. I would specially like to Thank Karileny Mendoza for the respect and professionalism shown towards my family and I. I have never had such a pleasant experience at any other car dealership in my 25 years of dealing with car dealerships. There is no doubt where I will be purchasing my next BMW. Thank You once again for making me feel appreciated.

jro1010

25 de jun. de 2015

Hi. I used Knauz BMW service to serve both my bmw x3 and x6. My service representative had been Mr.Jeremy Zndersic. I had been a bmw customer for years and in different states, and had always served my bmws in the dealership under the wonderful warranty that the brand offers. Having said that, I had been serving my bmws here in Illinois in Knauz. Mr. Zndersic in couple of times had gotten out of his way just to address situations that weren't part of the reasons why I took the car in for service. In other words he had taken the initiative to address an issue unknown for me. I don't know about you, but for me, that had been a first one. Also, the fact that he had kept in contact with me after my services had been an excellent opportunity for me to let him know if the service was effective or not. So in that sense, the service that Knauz offers and in particular the face of that service Mr. Zndersic, had been outstanding. It is just that plain an simple. So, if you have a bmw to service, take it to Knauz. You will be pleased. jro

arjanmetovic

24 de jun. de 2015

Purchased an X3 for my wife as a surprise! George and Howard made sure that I was taken care of the minute i walked through the front doors. No hassle, paperwork was painless and they even went out of their way to give me a Red bow in order for me to present it to my wife. The entire dealership was very professional and well experienced in making sure the customer is always smiling! I've purchased cars before, yet this is, by far the best experience.

alaandjacek

23 de jun. de 2015

Marek Gryc, our sales consultant was great!!!He was professional and very helpful.Love the whole experience at Knauz BMW and love our new 7series!!!

Daniel Savocchia

23 de jun. de 2015

Bob Geisheker, our sales consultant, was great. He scheduled the delivery and everything was on time.Luke Wojitas (genius) was excellent in explaining the basics of the vehicle. And of course, the X5 is wonderful. Potential buyers ought to strongly consider Knauz.

blueandsaddle

22 de jun. de 2015

Sam, Luke and Spence truly are geniuses plus being personable, informative and as helpful as anyone could possibly expect and more! Sam spent extensive time instructing us on all the amazing features of our 428i. Luke encouraged us to update the ceiling liner which streamlined the car even more. Spense was an over the top enthusiastic advocate of picking up the vehicle in Spartanburg which was an experience we will always savor. The entire Knauz experience was excellent. Thanks, Geniuses!!!!

Drhubb

19 de jun. de 2015

I worked with Dave on the purchase of a new X4M. He was professional, knowledgeable, and courteous. I loved the BMW Genius experience. I had Sam Picchietti explain all the bells and whistles.Overall a great buying experience. That's why I keep going back.

Nancy

19 de jun. de 2015

Judy is an experienced and knowledgeable dealer. She reminded me why I prefer Knauz BMW over other dealerships. Highly recommend Judy for your next car purchase.

bjw

14 de jun. de 2015

I am a new BMW owner. I have purchased several new vehicles from various dealers in the past, and this was by far my best experience. Judy Powell, my sales representative, made the car buying experience easy and pleasurable. She was great! Judy is very knowledgeable, personable, efficient and helpful. She found the best car deal for me that met my requirements and fell within my range. Judy provided me with all the necessary information and contacts to get me rolling. Her follow-up and willingness to assist me in any way was reassuring. I feel like I can contact her with any questions or assistance in the future and know that I will get prompt attention and service. If you are purchasing a BMW at Knauz, ask for Judy!

MJ

14 de jun. de 2015

I am happy to say I just purchased my first BMW and I would be very surprised if it isnt followed by more in the future.As a creature of habit, I had purposely stayed away from this incredible German auto even as my husband has for several years been encouraging me to check out the BMW. Since I tend to be the kid transporter, I have needed a large, roomy beast while he has driven the sporty sedan. With teenagers now, I no longer find myself with a carful. So it was time to think about downsizing a bit. Again, my husband suggested, Check out the BMW.I talked with friends and family about what they drive and how they like their cars and how they function for them. I narrowed my choices to a few and then gave Bob Graziano at Knauz a call. Very shortly thereafter I received a call from the delightful Judy Powell. And the rest, as they say, is history.Judy is an awesome saleswoman. She is very knowledgeable about the BMW product and is intent on finding the perfect combination of model and options so that you can love your car. Her ready smile and charming personality dont hurt either.Once the purchase was complete, I received very valuable and enjoyable tutoring on this incredible vehicle from Sam Picchietti. He knew everything about the car and had a wonderful manner of teaching. Well-organized. Anticipated questions. Gave just the right amount of information so that I could get started taking advantage of the many, many features of the BMW but not so many as to overwhelm. He asked me to come back in a couple of weeks to learn more and have questions answered. And, of course, he is always only a phone call away in the meantime.Id say, Go to Knauz and buy a BMW. Youll love the cars and youll love the staff.

Steve Tomkins (Lake Forest IL)

10 de jun. de 2015

The whole experience of buying and servicing at Knauz is second to none. Having purchased, a five series and an X5 I have recieved nothing but EXCELLENT service and would not hesitste in reccomneding the company to everyone we know! Thank you!

Tammy

9 de jun. de 2015

Jeremy Zndersic is always very professional and efficient. I give the service department at Karl Knauz BMW five stars, that's how great Jeremy is.

Harmony

9 de jun. de 2015

I have been going to Knauz Service for seven years and the service department has always been very good. Cesar Salcedo however is exceptional. He explained everything thoroughly and give you the options to have your car running as it should be. He gets back to you as quickly as possible and even if the problem is big he makes it easy for you to take and have the best repair for my car. Thank you very much!

resong123

8 de jun. de 2015

Fast smooth service on my x5 M. Cesar Saucedo is always an excellent guy there, he is fast and efficient:) Been going here for the past two years and never a problem.

UKCarCollector

8 de jun. de 2015

I have multiple BMW vehicles and I religiously take them to Knauz BMW JUST BECAUSE of Jeremy Znidersic. He has gone over and above time and time again. I cannot say enough good things about his ability to be knowledgeable about my vehicle, truthful and fair in the quotes I am given, and thorough with follow up. I would recommend anyone to come in and deal with Jeremy and I would be thrilled if a guy like him would date my daughter.

Zizkid

4 de jun. de 2015

I want to thank Dave Benck and the Knauz team for making this the best car buying decision in 35 yeasts. The entire process was non- pressure with a high level of knowledge. I would recommend Dave and Knauz to anyone.

Cathy T,

4 de jun. de 2015

I can't say enough about the personal service I recieve from Knauz ie Jeremy Znidersic. In the past I have purchased cars from Firlds and Motor Works. Notice in the past!! Ever since I've walked into Knauz I never looked back. Jeremy is the ultimate professional. He acknowledges the pronlem, acts on it and assures you everything will be taken care of. I know in in great hands when Jeremy Z. takes care of my BMW's.

trisha V

4 de jun. de 2015

Looked for ever on craigslist, car trader and all the others, wanted to buy privately. Dreaded going to a dealership. Found the car I really wanted except it was at a dealer, so I bit the bullet and went to look. I was pleasantly surprised at my experience. Judy Powell welcomed me and navigated me through the car buying experience with knowledge, humor and a little fun, not least to mention the ease of buying with no pressure. Then my BMW genius Sam showed me all the fun things on my car, help me set up my blue tooth and other options. Knauz BMW, Judy Powell & Sam receive my highest satisfaction award, as a business owner this is not given away readily. So if you are like me and would rather walk on nails then buy a car, go to Knauz & have your mind changed. Thanks again Judy & Sam

Kinakata

28 de may. de 2015

I have purchased my bmw 435i here. Good service and friendly, good deal, Very professional. I would recommend people purchase a car from this dealer. I would come back if I want another car

clerum01

28 de may. de 2015

We had a very positive experience at Knauz when purchasing our new car! We especially want to mention Judy Powel. Judy was fabulous! She took time to help us find the right car for our family. She was patient throughout our decision process. Judy was also extremely informative about BMW and everything it has to offer. We are incredibly happy with our purchase and we couldn't have made a better choice. We also want to mention Spencer who helped us navigate our new BMW. Spencer was truly a BMW genius and we are very appreciative of his service! Thanks Judy and Spencer for all of your help!

debbiej1893

27 de may. de 2015

A huge "thanks" to Rolly Davidson for finding the perfect new 4-series for me. This is the fourth car I've either purchased or leased from Knauz and as always, the experience I had working with both the Sales and Service departments has been (and continues to be!) extraordinary. I am in meetings most of my days but Rolly kept the text and email line of communication open at all times and he was able to find my car, put together all of the paperwork, and have my car ready for delivery when I had asked. I never even saw the car before I picked up it! I trusted Rolly's guidance and expertise and he found me exactly what I was looking for. Thanks, Rolly!Debbie JohnsonKenosha, WI

Scott M

26 de may. de 2015

Amazing experience start to finish to lease a new car from Knauz BMW. Judy went out of her way to find me the exact car I was looking for and also found a Courtesy car which saved me some money too. I really enjoyed how they took time to show me all the features and demo all the electronics before I drove home. Overall very happy and I would recommend.

Cherie H

25 de may. de 2015

We purchased our vehicle through Judy Powell who was by far the best salesperson we have ever dealt with. Judy is honest, caring and worked very hard to secure the perfect car for us. She has extensive knowledge about the BMW products and also made a point to understand our needs while matching us to the perfect car! Judy never pushed always worked with us including the final steps of financing. In future purchases we have made a conscience decision to only work with Judy Powell!!Scott who we worked with to secure financing, exceeded our expectations. He not only provided us excellent options, Scott explained the process thoroughly.

x1gal

21 de may. de 2015

I've been buying cars for 50 years. Never have I had as professional, informative, and low pressure experience. Bob Geisheker was thorough in his presentation and addressed all questions and concerns. He enabled my husband and I to test drive a number of vehicles and graciously welcomed us back to test vehicles again. I felt no pressure or sense of being rushed to make a decision. When we did select our new X1, our transaction was handled promptly and efficiently. Best of all, we were given the most thorough and informative tutorial by Genius Luke Wojtas who will also provide an additional tutorial again in a few weeks, if we so desire. I have a whole new positive outlook about car buying after my purchase today. Previous dealerships I've dealt with could all take lessons from Bob and Luke at Knauz.

cmagers

18 de may. de 2015

We purchased an X5 from Karl Knauz BMW after shopping at several dealers (both BMW and Land Rover). We have never had such a wonderful experience buying a car. Bob Geisheker was a delight. We ordered the car and it was delivered in just two weeks. Amazing!! At the time of pick up, Sam Picchietti was extremely pleasant and thorough in reviewing all the buttons, dials and knobs! We definitely will be back when it's time to purchase our next car and we will not hesitate to recommend Bob Geisheker to family and friends.

AQ

17 de may. de 2015

I live in MI. I purchased my 2011 CPO X5 diesel remotely. Brock was more than patient and helpful in getting me all the details I needed to make my purchasing decision easy. Upon my arrival to pickup the car, he was helpful in every sense of the way. From picking me up at the train station to making sure i was adequately informed on the purchase process. I am certainly sold on Knauz. I will be back for future purchases.Regards,Azfar

X5

15 de may. de 2015

Great service. Excellent salesman.I picked 2014 x5 and Bob was great help in getting transaction to go smooth and fast (timing is a big deal for me).Will come back when I'm ready for upgrade.Highly recommend this dealership.

BeamerDreamer

14 de may. de 2015

From my husband's initial "due-diligence" visit, through several more test drive and "reassurance" visits by me, Judy Powell at Knauz BMW made my car purchase experience easy and smooth. She was knowledgeable, patient and efficient. The whole dealership worked cohesively as a team, each player performing their part to expedite the transaction as well as being thorough.Very positive experience, and I credit Judy Powell as well as Sam Picchietti and Steve Kwasman for making it so.

rickymei

14 de may. de 2015

I arrived at 9, finished all the paperwork around 1. Great help and wonderful information on the car. I am now a proud owner and driver of a new BMW

passiton

11 de may. de 2015

We felt we were in good hands when "just looking" and met Rolly Davidson at Knauz. He was sensitive to our time commitment and we bought! He kept us informed on delivery and answered our many questions. We are impressed with his team availability.

jzdude01

11 de may. de 2015

I walked into Knauz on Saturday just for a quick look and walked out with a car! Judy Powell was a wonderful salesperson, very patient and really listened to what I needed/wanted. And Sam Picchietti truly is a "genius" and made me a little less frightened of all the technology in the new car. Thanks to both for a wonderful experience

D&D

10 de may. de 2015

The professionals at Knauz made the experience a real pleasure... Each interaction was efficient and thorough, with no time wasted - yet, we never felt rushed and every question was answered completely. Kudos to Howard, Spencer and Scott for providing a great customer experience.

Stephanie

9 de may. de 2015

My husband and I purchased for the third time our BMW from Knauz BMW last weekend and I could not be more pleased with everyone involved.Judy Powell made our buying experience so easy. We couldn't be happier. She is incredibly helpful, knowledgeable and always friendly, and made our experience at the dealership easy and stress-free from beginning to end. Judy and her team are customer service oriented and they aim to please.She is truly a professional.In short, our entire experience has been EXCELLENT! We look forward to doing business with Judy and Knauz BMW in the future.

seaview7

8 de may. de 2015

The personnel are very professional and helpful with questions regarding the vehicles. My experience was pleasant and without pressure.Driving the 535xi is a pleasure.

Steven123

7 de may. de 2015

This is the third car that I have purchased at the Karl Knauz dealership. This is the first time dealing with Bob Geisheker, and he did a fine job in helping me acquire the car I was looking for. He has good follow up and was a pleasure to work with in the transaction. He has also shown a real concern for my post closing happiness with the vehicle. In short, my entire experience has been EXCELLENT!

Stash

7 de may. de 2015

Bought my first Bimmer in 1974 from Knauz ( 2002tii)They were far more competitive than the other north shore dealers and treated me like family. I bought my 228xi convertible yesterday and couldn't be happier!

Ofer1353

7 de may. de 2015

Update on my other review - this weekend the wife and I went back to Knauz to look for a new car for me. Started with X1 / X3 before finally seeing a loaner 328xdrive. Judy was great (again) and I can't recommend her more. The whole process was friendly (not adversarial) and exemplified a great process.Thanks again for everything and we will definitely be back.

mpillon

6 de may. de 2015

I recently leased a BMW X1 from George Greve and it was the easiest car experience I have had. George was attentive to every detail, kind, and extremely knowledgable -- and he helped me select a model and set of features that really work for me. I definitely look forward to working with him in the future.

david49

4 de may. de 2015

Just picked up my 2 BMW X5 in the past few months, I would think that should speak for itself. Great vehicle to say the least. Had the pleasure of working with George Greve on both purchases. Can't say enough about his service!! Would highly recommend George and Knauz BMW to anyone in the market for a vehicle, it really was a pleasurable and painless process!!!! I really do appreciate it and I do say "Thank You"!!!!!

jaws

4 de may. de 2015

I purchased two BMW's recently from Knauz. The combination of great vehicles and capable staff made the process easy for the entire family. Overall great experience

Michael1234

3 de may. de 2015

My wife and I recently purchased a CPO 3 series wagon from Knauz BMW. Bob and Luke were extremely professional throughout the process. No high pressure tactics or posturing. When we settled on the a vehicle, Bob gave us a fair price. Delivery of the vehicle was efficient and seamless. Luke gave us a comprehensive idrive tutorial and made sure all our questions were answered. Look forward to doing business with Knauz in the future.

JRW13

29 de abr. de 2015

I never look forward to car buying because of all the semantics that seem to be part of the process, Bob was very straightforward and actually made the process enjoyable. I had been looking for a while and figured I had a couple more months to shop. But I found the right car, the right deal and the right salesperson and it all came together much faster than I expectedto my surprise GREAT EXPERIENCE!

BMOBANKER

28 de abr. de 2015

I had my first buying experience with the Knauz BMW dealership and it was outstanding. From my first contact with George Greve to taking delivery of my vehicle, the entire experience was exceptional. I have owned several Mercedes and Audis and my experiences haven't always been the greatest considering the high end vehicles being purchased. The dealership was impeccably maintained, the entire staff was courteous and George is one of the best client advisor's I've had dealings with throughout the German three. I would definitely buy from this dealership again and would not think twice about sending George referrals. Wonderful experience!!!

criticalguy987

27 de abr. de 2015

Bottom line---This is the 5th car in a row that I have leased or purchased from Knauz. Always a positive experience. From no nonsense pricing, to very personalized service including spending over 2 hours reviewing purchase options and actually looking at possible color combinations on various cars on the property. When the car was delivered, a technician came to my home to set the garage door opener and to give me a very lengthy review of every operation of the car. Nothing was rushed and everything was explained to my satisfaction. Doing business with Knauz is a slam-dunk!

NBestBMW

27 de abr. de 2015

My boyfriend and I went to Knauz just for fun to look at all of the amazing cars that Knauz has to offer and while looking at this amazing M235, George came around and let us take it out for a drive with no questions asked. Since we are both in our 20's, that is not a common thing to come across. I drove the car and absolutely fell in love with it. While working with George, we easily came to an agreement on price and the whole process went very quickly. I have never been more happy with a car or car buying experience.

MFan

24 de abr. de 2015

My wife and I decided to start looking for a modern-day BMW to replace her 2004 325i so we stopped by Knauz on a whim. We have owned 6 BMWs so far and I previously bought a CPO BMW from Knauz back in 2001. I was not really impressed by my experience back then but this place has come leaps and bounds since. We settled on a CPO 528i. The buying experience was great with Brock. He was very easy going and professional. Best sales rep I've ever worked with and we have bought a lot of cars. We agreed to pick up the car a couple days later so that they would have time to spritz it up and get the paperwork in order.When we came to pick up the car, we brought the kids along so that they could experience the car pickup. As I passed the delivery garage, I didn't see our car in there and thought "Hmm, maybe for the CPO people they just do deliveries in the parking lot or something".When we got to Brock's desk we saw the 2 new Knauz keychains and pen, front and center. Very nice. He was ready for us and we felt like we were important. Then, after signing a few papers we were off to meet our BMW genius and get an education on the car. This is the best part- little did I know, they had put our car RIGHT IN THE SHOWROOM for delivery!!! We could not believe it. For the kids to experience that and climb around in the new car was very special for our family. We did not come from wealth of any sort so it's a big deal to me that my kids got to experience this and my wife was treated like royalty. True white-glove treatment all around.Other than a bit of a hard sell on extended service and tire warranty stuff, our finance guy was awesome as well.This is a dealership that really seems to have their xxxx together. Wonderful experience and I WILL be back again soon for another one. I like the wife's car too much!

richarddahlus

20 de abr. de 2015

Judy at Knauz took time to show me the available options and I test drove about 5 or 6 cars over the course of 2 weeks, some of them more than once. All of my questions were answered quickly and I never felt pressured to make a decision or "buy today". The prices on all of the vehicles were fair to good and every car I looked at was a good to great value. I highly recommend Knauz.

Rr12489

19 de abr. de 2015

Bob and the team at knauz were real pros from start to finish. Very professional, knowledgable, and accommodating. We got exactly the car we wanted at a fair price. Totally worth the drive to get up to the dealership.

Thejacobsons

18 de abr. de 2015

Our entire experience was superior. Absolutely no pressure, great customer service. We were pleased that everyone took their time to make sure we received exactly what we wanted. Our purchase was the BMW X5 and it is GREAT.

mitchell

14 de abr. de 2015

We purchased our X5 through Judy. She was extremely helpful, she even came in on her day off so we could see the car. We came from out of town to purchase the vehicle and she also arranged it so we could take the vehicle home the same day we decided to purchase it.

kbt333

14 de abr. de 2015

My wife and I were looking for a 328i Xdrive for a few weeks and spent a lot of time driving to multiple dealerships. We also had our eyes set on a Benz c300 but none of the Benz dealership offered us with the same respect or considered us true customers because of our young age. Knauz scheduled an appointment with us and had the car ready for the test drive as we set foot in the dealership. Friendly with great service, I recommend going here if youre looking for a BMW.

Sharon

12 de abr. de 2015

We love our new X5! Dave and Steven really took care of us and we are so excited to be a part of the Knauz family. My Genius instructor was also great at setting me up to drive off and I will be back soon for the complete overview. The whole experience and ease with service (pick up and drop off) made the trip up north worth it. We will continue to patronize Knauz and will also refer our friends.

Fred

11 de abr. de 2015

First experienceVery impressedWould highly recommend Knauz and George Greve is very professional and thoroughCar exceeded my exoectstionsFollow up service was great

LoveMyX6

10 de abr. de 2015

A first timer's fantastic experience! Can't say more nice things about my recent new car buying experience at this dealer. All of it was very pleasant and just as I wanted it to be. Dealing with car dealerships for the last couple months in search of a fancy new car, I can honestly say that Knauz BMW is the best around here. My sales professional, George's professionalism, positive attitude and expeditious service is the mark of great customer service. He's extremely polite, respectful yet very friendly. Absolute fun to work with. The showroom's public spaces are clean and inviting. Awesome staff. If you show them some love, they'll love you right back :).Drove away a really nice shiny new 2015 X6. Unbeatable price. If I was in front of a firing squad and had to come up with a complaint about this dealership and/or George.....I'd have to take the bullet!

New Happy Owner

10 de abr. de 2015

Our first time experience dealing with Knauz was outstanding and much of the credit goes to Bob Geisheker. Bob is extremely knowledgeable, professional and was an absolute pleasure working with during the sales process. Initially we planned on purchasing an MX5 but as a result of Bob's professionalism and the high quality level of customer service from other Knauz team members we purchased an x3. We are looking forward to being a part of the Knauz BMW family

Chauie

8 de abr. de 2015

I had an awesome experience bringing my X5 home at this dealership. I love my new car. Dave Benck was my salesman. He was professional and knowledgeable. Dave was personal and helpful without the pushy car salesman traits. He answered all my questions patiently and guided me with putting together just the perfect package for my needs. Everyone from the sales manager to finance was just incredible, making the experience enjoyable. If anyone is considering buying a new BMW, they should definitely come here!

bigtooth

8 de abr. de 2015

Unbelievable first time experience at Knauz. Our salesman, Rolly Davidson , carefully and patiently stepped us through the test drive of several vehicles with an unbelievable knowledge of his product. He has earned the right to sell me Knauz vehicles for the next 30 years!! We also loved our BMW Genius assigned to us, Sam Picchietti. He backed up and reinforced all the complicated electronic workings of our new X4 which Rolly had shown us. We are confident that they will both be there for us as we learn all the unbelievable capabilities that our X4 can deliver. Steve Kwasman wrapped up the financing in a painless breeze. Thank you Knauz and Rolly for making our auto shopping day a total joy!!Dr. David & Kimberly Fulton, Jr.

Young27

7 de abr. de 2015

This is a long overdue review that I have been meaning to write regarding my experience with Knauz, but more specifically, Judith Powell, the Sales Consultant who sold me my car (BMZ 3 Series). Judy has the best demeanor and works so well with people. We had an instant connection! It is very clear that Judy has been in the business for many, many years. She is professional & knowledgeable about the cars she sells. She made me feel confident that I was making the right purchase. Not once did I feel pressured by her.Because I purchased a used car, the original mats were not included. Judy made sure I had the appropriate mats and had them shipped to my home via express mail so I had them the same week. Judy and her team are customer service oriented and they aim to please. In all the cars Ive purchased throughout the years, Judy has made this the best experience thus far, hands down. I highly recommend purchasing from her. She is truly a professional & will treat you with respect. You will be impressed just like I was.

Raj-Hiral

31 de mar. de 2015

We just bought a brand new 2015 BMW-X5 xDrive 35i from Knauz. It was a pleasant experience. All the sales people there were very polite and made sure that we were taken care of. More than I can say about our experience at the Lexus Dealership down the road on 41. Judy Powell was amazing. She took the time to talk to us and address all our questions and brought in the experts if needed to make sure we were well informed before we made the decision. We were so nervous when it came time to negotiate, but she made us feel very comfortable and the negotiations were done over 3 sentences back and forth to the best price we could find among 4 dealerships (including True Car Estimates). Sam did a quick walk through of about 15% of the critical items and we will be going back for an hour tutorial this Wednesday (immersion session). Scott the Finance person walked through the closing like a pro that he is and made the overall experience an enjoyable one. Great to have such dealerships where service is their motto and they practice it diligently.

Happy Customers

30 de mar. de 2015

We just bought our first BMW (but not our last). Florian was very professional and helpful. We had a great experience working with all of the staff from financing to BMW genius.

Lake Bluffer

28 de mar. de 2015

I just drove home a new X5 5.0 yesterday. The experience from the entire team ( sales,genius crew,parts department for those cool accessories, financing ,detail dept.) starting in the showroom,ordering,client communication, listening and consultative advise, delivery and most importantly the long term relationship that continues after your drive out the door. Thanks Bob Geisheker, the entire Genius Team, Steve Kwasman,Glen Ogle, Dave Thomas and Bob Graziano.

MichaelMcGurk

28 de mar. de 2015

I picked up my BMW 228 convertible March 26th, finishing off an incredible buying experience with Rolly and Knauz BMW. From my first contact through the Costco Auto Buying program through delivery I received prompt and courteous service. Rolly is a true "class act". I even brag to my friends about how well I was treated. And, Spencer was a patient and knowledgeable tutor - he got me off to a great start in learning all the techno stuff. Go to Knauz, ask for Rolly. You won't be disappointed.

A1bhardwaj

28 de mar. de 2015

George was a pleasure to work with! I had a wonderful, no pressure experience and ended up in a beautiful 650xi- it's perfect! Thank you to Knauz for always providing a top notch experience.

RBenaera

23 de mar. de 2015

I recently purchased my First BMW X5 from Knauz BMW. The staff was very courteous, efficient and knowledgeable. Judy Powell was especially experienced and friendly. A great experience! Sam Piccheitti Vee helpful and patientEmployees dealt withJudy PowellSam Picchietty

mhuff

23 de mar. de 2015

I recently purchased my second BMW X5 from Knauz BMW. The staff was very courteous, efficient and knowledgeable. Judy Powell was especially helpful and friendly. A great car buying experience! The BMW "Geek" program is a wonderful way to learn all the ins and outs of your vehicle. A great idea.

ldebaun

23 de mar. de 2015

We recently purchased a 2015 X3 from Knauz BMW, and we could not be happier with our experience. Rolly Davidson was fantastic to work with from the time we walked in, to the delivery of our new car. He was extremely knowledgeable, communicative, helpful, friendly, and at no point during the process made us feel any pressure. I wouldn't hesitate to recommend Knauz and Rolly to anyone looking to purchase a new vehicle.

rstoughton

21 de mar. de 2015

I had a great experience buying my third car from Judy Powell at Knauz. She was very helpful and knowledgeable about the available inventory and features of each car I looked at. I would recommend Judy to any of my friends looking to buy a BMW.

Larry

21 de mar. de 2015

I just bought my 5th BMW and my first from Knauz. Best car buying experience ever! First, and most importantly, Judy Powell was fantastic. Friendly, knowledgeable, excellent follow-up and makes the car buying experience enjoyable. When she learned that the car was for my wife, Judy made sure that my wife would love the experience. From telling her how to track the production online to the "unveiling" in the showroom brought great joy to my wife. Sam was also terrific. Super knowledgeable. He even taught me some features that I didn't know about on my 3 year old 5 series! Scott was also very helpful. Good luck in your new role Scott! Thanks to all.

a99rae

18 de mar. de 2015

Recently, I purchased a 2015 BMW X5 at Knauz BMW. A friend referred me to salesperson Judy Powell, and I will say I've never enjoyed buying a car more than with her. Generally, buying a car comes with annoying salesmen pressuring a customer into upgrades and unnecessarily dragging out the shopping experience to the point where the customer is so turned off by the staff that they no longer want the car, even if they wanted it when they walked into the dealer. Judy's product knowledge was very good, and she was Frank and direct about pricing. She did not waste a moment of my time trying to talk me into something I did not want. I greatly appreciate this level of respect. Upon delivery of my vehicle, Luke patiently walked me through all its features and made me aware of all the services available with my purchase. Dealer environment is reflective of the luxury products they sell, and customer service to match.

Ofer1353

17 de mar. de 2015

Dealt with Judy and Dave - they were absolutely excellent, as was the low-pressure finance team, and best of all we love the new car.We will certainly be heading back to Knauz the next time we are in need.

Csmola

15 de mar. de 2015

In search of a new car, we stopped into Knauz to take a look at used x3. Judy greeted us with a friendly smile and a handshake and the rest is history. Judy quickly understood our buying needs, discussed vehicle options and explained the values Knauz offers their customers. She was able to answer our questions leaving us with confidence that purchasing the x3 was the right decision. Who knew car purchasing could be so painless. Loving our new x3, thanks Judy!

sbamzai

11 de mar. de 2015

The fact that I come from Plainfield ALL the way to lake bluff shows my loyalty to this dealership. Great people to work with. George is a cool no pressure sales guy and Sam is so knowledgeable about all the features of my new car.All the best!Sharat Bamzai

edwardscw

4 de mar. de 2015

We recently took delivery of our 4th Knauz BMW in 6 years including a 528, 535, X3, and now an X5. Special thanks to Judy for making our car buying experience a real pleasure. She is very knowledgeable, friendly, and knows how to get the job done. We had some special requests that she handled with ease.Cesar is great as well. He has always handled our service needs in a pleasant, professional, and efficient manner.A great team at Knauz BMW!

Clarke

3 de mar. de 2015

I called Judy Powell at about noon, came in about 3:00 and drove away with my new car at 7:30. I had a particular model, color and set of packages that she worked hard to optimize within my price limits. She suggested a different model that fit even better and she was right on. This is the second time I've purchased a new BMW from Judy - I highly recommend her.

rmmreddy

28 de feb. de 2015

Initially i had experienced very slow responses to my internet requests on a specific model that interested. Once I had hookup with Sales person Judy Powell, and scheduled a visit then changed things quickly. Judy is very knowledgeable about the car that I was interested and very well aware of the history of the car. We had a frank discussion on the car and it went well at the dealership. Later she worked with me over the phone and iron out a deal. When I returned to purchase my BMW, everything was as promised. I was amazed the way they presented the car to me and the car was in a great shape and it exceeded my expectations.The buying process was very easy and painless. Spenser spent as much time as I needed to understand the new features on my car and he is very knowledgeable about the BMW cars and features and easy to talk to. I had a great experience with this dealership even though it was too far from where I live, I am very happy that I purchased from Knauz. I'll recommend Knauz for a great buying experience. Judy, keep the good work going!

carfan

27 de feb. de 2015

Initially I was disappointed because I was told via internet sales folks to talk to a certain person and that person had no idea I was coming to see a car. I was turned over to Bob Geisheker to continue. Things turned for the better. Bob showed me want I wanted to see. He is low pressure and very knowledgeable. Bob worked with me over the phone and email to iron out a deal. When I returned to purchase my new BMW, everything was as promised. I had some time limitations for that day and the buying process was very quick and painless. I like the BMW Genius concept. Spenser spent as much time as I needed to understand the new features on my car. He was very good at answering all my questions. Very easy to talk to.This is my first car purchase in the past 10 years and it was refreshingly enjoyable.I'll be going to Knauz first when I have to replace any of my other cars.

Kgruner

24 de feb. de 2015

I had a great experience at Knauz. My salesman made the deal very easy. They gave me a fair price on my trade in, as well. I will consider Knauz first when buying any car in the future.

Pat

23 de feb. de 2015

My husband and I had visited several dealerships prior to visiting Knauz BMW. Bob Geisheker was the first smiling face that we saw when we entered the door. He was patient, friendly and very knowledgeable. We never felt pressured! When we decided to purchase, Spencer gave us an overview of the vehicle. The entire experience was Awesome!

TheCai

20 de feb. de 2015

This is my third BMW from Knauz. Knauz is a great dealership. They treat you like family. if you are looking for a great deal with absolutely zero pressure go here. It's always a smooth transaction from ordering through delivery. I couldn't be happier with the whole process. Thanks George, Bob and the BMW geniuses who answered all my questions.Will be back in the future, Nic

NickMP

15 de feb. de 2015

Purchased a CPO BMW yesterday. Overall great experience. Very friendly and easy to deal with. We are from out of town and had a list of vehicles to see that day at various dealerships. We stopped looking after we visited Knauz BMW. Received a very thorough in-service on all the features of the vehicle and felt well-informed driving off the lot. Too bad we don't live in the area as it seems they are not just about closing the deal but also want to make sure you are well taken care of with all subsequent service visits. We have their business cards filed away for future reference because I'm sure we will be back when its time to purchase another vehicle.

Jez

7 de feb. de 2015

We took our time to really decide the best car according to our budget. As a first time BMW buyers, Marek showed us different options, and he was right in all of them. He was very patient and was a good listener to all our questions. He took the time required to explain us everything about the different BMW options. In the same way, Don explained us the best financial options and also the extra service packages to assure the car would be in the best conditions. Luke, the "BMW-gadget-guru" walked us through all the tricks, shortcuts, buttons, and the system configurations that the car has, he explained us at a very detailed level and we really enjoyed it. We are enjoying our new car a lot, thank you all!

Joshua1745

7 de feb. de 2015

George Greve was able to cut to the chase quickly and find me an in incredible lease deal. He was very patient and professional in finding me the right car.

bertram

2 de feb. de 2015

I just purchased a new BMW from Judy Powell at Knauz for the third time in three years. As always, every aspect of the experience was outstanding. I have always found Knauz to be a highly professional dealership, which consistently tries to meet the highest expectations of its customers, and my most recent experience was no exception. Every step in the purchase process, from ordering to financing and delivery, was handled efficiently and effectively by cordial and helpful staff. The new vehicle briefing by "BMW Genius" Spencer Parker was excellent. But most of all, Judy Powell is a terrific sales advisor. She is highly knowledgeable of every detail of the BMW fleet and the purchase and financing process, and truly acts as an advocate for the customer. I have bought ten BMW's in Chicago since my first in 1980, and I think that Knauz and Judy are absolutely the best.

CRK

30 de ene. de 2015

Bob Geisheker was a pleasure to deal with in buying my new X4. He is knowledgeable about the car and patient, pleasant and professional in letting my wife and me come to the realization of the best purchase for our needs. I live downtown Chicago, at least 25 miles away, but I am more than pleased to make the trip and do business with Knauz. Ii is a good thing that this avenue exists to express our appreciation and respect for Bob and his team.

Jamjef

27 de ene. de 2015

Judy Powell and the team at Knauz are truly the best. They really understand and consistently deliver outstanding customer service. We have been long time customers of Judy and greatly appreciate all of her support through the entire sales prcocess. We will not buy a BMW anywhere else. Service department is also top rate. Love the new X1. Thanks Judy!,Jamie & Jeff

Zuzkav

24 de ene. de 2015

I bought my car from this dealer and I am an out of state customer. This dealership and its employees have excellent people skills and are so well organized it made my experience a memorable one.

y.chung

21 de ene. de 2015

This was probably the most pleasant car buying experience I had yet. Mr. Davidson, thanks for your patience and eagerness to answer our questions, including your awesome presentation of your product. A salesman of any sort should always have product knowledge in whatever you are selling to your customer or client. KEEP UP THE GOOD WORK AND WE WILL SURELY BE BACK.Please give our thanks to the BMW genius Mr. Spencer Parker for his guidance in how to use the new BMW. You expertise was greatly appreciated. This also goes to Luke, the other BMW genius who took the time to help me over the phone regarding the entertainment system. IT WAS A PLEASURE.Mr. and Mrs. Chung and Anita Yim

nsg13

20 de ene. de 2015

This was my first time purchasing a luxury vehicle, and my experience was GREAT! Bob Geisheker and John Sherrier were very considerate and patient, despite my slightly overbearing family entourage. I live about an hour away from this dealership, but I'd still drive the distance when I'm ready for an upgrade.

kevin

18 de ene. de 2015

I bought a 650i after much research and having driven the car a few days earlier. I emailed the rep Marek that I intended to buy the car but was short of time. The whole process was done in under an hour. I am big on speed, efficiency and the "short version". This dealer and the professionals who helped me respected my preference and thus I had a pleasant experience. Finally I love the car and I am pleased with the fair price paid.

New Car

18 de ene. de 2015

Professional, courteous and informed. Very pleased with my recent car buying experience at Knauz. I worked with Brock Gordon and John Sherrier. If you're in the market, I'd highly recommend a visit.

dickstanton

16 de ene. de 2015

Always a great experience at Knauz BMW. Sales person Judy Powell was wonderful. She is very knowledgeable and helpful. Most importantly, she is very honest.

gemsnana

12 de ene. de 2015

I recently bought a car from Knauz. Judy, my sales person was knowledgeable and respectful of my time. It was a terrific experience from beginning to end. This is my 6th BMW purchase, and I have always been treated well at every BMW dealership, but Knauz outshines them all - and Judy is by far the best sales person I've ever had the pleasure of dealing with.

Bettie Maultsby

31 de dic. de 2014

I had a great experience with Judy! I was walking through the showroom and noticed a BMW that caught my eye. Judy said hello and asked if I was interested in buying and I said I might be because I was picking up my BMW from the shop. She was so personable until, I couldn't help but listen. She mentioned some 2015 BMW that were on sale. I thought, let's listen to the lady with the personality. Guess what, she got a sale that day! It's nice when you're treated as an individual and not talked down too. She is someone that I will refer others too!

Hossein

31 de dic. de 2014

Judy was by far one of the best sales consultants I have had to date. Her professionalism throughout the purchase process was second to none. Judy did everything that she said she was going to do. I have no complaints about any parts of the sales experience. I plan to see Judy again regarding my next BMW purchase. Keep up the great work.

zukic

30 de dic. de 2014

Bob Geisheker was amazing! He listened to our needs and answered all the questions we had. He made sure to find us the best possible rate for our purchase. He followed up with us to ensure that we were satisfied with our car and to answer any questions we had. Since our bluetooth didn't work in the car and we had to go back twice to fix it he made sure that we were taken care of. He called us and apologized to us for the inconvenience as we live in Chicago. I would recommend Bob to anyone looking for a BMW!!!

yuchuangong

29 de dic. de 2014

This is the first BMW we ever bought, thus we were not completely sure what we should go for when we walked into the dealership. Bob Geisheker approached us with very warming welcome, and gave us an education on the standard configuration and the optional add-on's. Bob did not give us any push in purchasing and offered continuous assistance in the following few months. We picked a car with packages that Knauz does not have in its inventory, Bob worked hard to identify one with very similar packages in another dealership and had it delivered to us upon our agreement. Even though, we still got a fair deal. Couple of days following the delivery, Bob called to follow up with us offering further assistance on answering potential questions. Considering the price you pay for a luxury car and service you expect in the years to come, you definitely want to go with a dealership and sales person like Knauz and Bob Geisheker. In addition, Bob Graziano had been very kind in making the purchase finalized and Steve Kwasman is very helpful in explaining warranties and processing the final purchasing document.

Bob A.

22 de dic. de 2014

My wife and I have not been car shopping for some time and frankly, although I felt I needed to replace my 2006 325i, I wasn't looking forward to the experience. Advisor Bob Geisheker put me at ease with his friendly approach and was most accommodating in helping us focus our needs and wants. In addition to offering a fair deal on price, Bob was able to save me additional money by identifying a discount program I was eligible for The BMW Genius program is great. Spencer helped get me up to speed on all the new features added since my last purchase and Luke patiently spent all the time we needed at delivery time. Steve Kwasman was vey friendly and easy to work with while working through the paperwork. All told, we are both extremely happy with the experience and the product.

Ravi Karra

22 de dic. de 2014

Judy Powell made the car buying experience here stress free. From the moment we walked in Judy was professional, friendly and answered all our questions. We got the car we wanted for the price we wanted. This place really is a no hassle, no haggle environment. Don Ditusa helped us with our paper work and got us a great rate. BMW Genius team (both Luke and Spencer) were great, explained all the functionality and features of our car. I highly recommend direct car buying!!

Irene Kalusetsky

16 de dic. de 2014

Special Thank you to Judy Powell the most professional, knowledgeable and pleasant person!Judy made buying experience a walk in a park - a holiday!Thank you!

rkohen

8 de dic. de 2014

I had a great first car buying experience working with the people at Knauz. My saleswomen Judy, was very friendly and didn't try to oversell or over push anything on me. If she didn't know the answer to my questions, she spent the time to find out or talk to the person who did know. In fact, at one point, she brought over another salesman, Florian, who was able to help me with a very specific BMW part question that was crucial to me buying the car. He treated me like I was his own customer even though he didn't have a stake in the sale. Other dealerships didn't seem to think it was a big deal and were unwilling to spend the time required to get me the right answer.I will say that Judy is very busy, so make an appointment to see her. Even when I showed up un-announced, although I sometimes had to wait a little, she did her best to work with me while helping her other customers which was much appreciated.Judy and the manager, Bob, were very fair in pricing and again, did not try to get me to do anything I wasn't comfortable doing.I cannot remember the name of the parts cashier who rang me out, but he was also very friendly, answered all my questions, inspected my part with me, and again was very patient in helping me.Overall, I had a great experience and I hope that this type of customer service continues in the future as I visit Knauz for service and other issues.Thanks Knauz Team!

gsschomer

7 de dic. de 2014

The buying experience at Knauz is painless and very fair. Judy is an awesome salesperson and Bob a very fair sales manager. This is my 6th purchase and I have actually enjoyed every experience. Service is also great. You absolutely can't go wrong with choosing Knauz as your dealer for the purchase and follow up services.

Bkohen

2 de dic. de 2014

Recently purchased a new BMW from Knauz and would highly recommend our sales person, Judy Powell. She was very knowledgeable, friendly and fair in our negotiations.

Michaeldelpiero

10 de nov. de 2014

I am a long time customer of Knauz BMW Frankly, I wouldn't go anywhere else. The few times I have ventured out for service, closer to my home, I have been extremely disappointed with the level of customer service received at the hands of other dealerships. Recently, I contacted Bob Geisheker of Knauz because I was in need if a new car. My experience was beyond perfect. There was little stress in the process and devoted attention to me and my satisfaction as the customer. I wish there were 10 Stars to award Bob and Knauz BMW the finance manager was also patient and a delight to work with. Thank you!

ccDealerR

29 de oct. de 2014

Knauz BMW once again exceeded my expectations. In 2007 I performed exhaustive research before selecting a Chicagoland BMW dealer, using both online and making several visits to each location (including Perillo BMW which was highly disappointing). My goal was to ensure the experience was fun, exciting, and resulted in the BMW I wanted without pressure or buyers remorse. Needless to say, I chose Knauz based on all those factors and bought my first brand new car ever, a BMW 335 xi Coupe. Fast forward to 2014 as a return customer to Knauz BMW where I purchased my 2013 X5. Judy Powell, my Salesperson was professional, extremely knowledgeable and patient. I drove nearly every SUV-type that was available in the lot the day including an X3 and X6. Although my original intention was to go with something smaller, I purchased the X5. After nearly 5 hours of driving and thinking, Judy assessed my driving needs throughout such as mileage per year, my personal style, and pros/cons of each vehicle without pressure. She also made me feel confident in my decision including trading in my first love 335 xi Coupe and furthermore obtaining a decent 2nd trade-in price for a Lexus that I had. Last but not least, I brought in my significant other (Cathy) and the entire staff welcomed us both without hesitation or awkwardness. The only thing Cathy and I regret is that she didnt buy her Cadillac SRX at Knauz BMW . . . theres no other dealership to compare re: customer service. Cathy also witnessed this first hand. Thank you Judy! Thank you Knauz.

mehdianvari

25 de oct. de 2014

I have purchased my BMW's from Knauz for a few years. If you need a good and knowledgeable salesperson, ask for Judy Powell. I would like to thank Judy for her professional and client oriented attitude. I recently bought a new BMW from Knauz and had a great experience. Judy took her time to address all my questions and concerns.I also want to thank Steve Kwasman for his excellent customer service... Thank you :)

duzgun.aral

10 de oct. de 2014

I was looking for a used car. I've been to couple of other dealerships. Then I saw a car that I was interested in at Knauz, a BMW X1. I went to their dealership and Bob Geisheker helped me. He was very helpful, professional and friendly. Working with him made the whole buying process so much easier. I was surprised to find out how easy it was to buy a used car without all the hassle when you work with the right sales expert. I highly recommend Bob to anyone who wants to buy a new or used car. Even after the sale Bob Geisheker was very helpful and responsive to any kind of questions I had. Next time I need a car, I will definitely go back to Bob and work with him.

pb9angels

4 de oct. de 2014

We just purchased our 2nd vehicle from Judy Powell. As was the case with our prior experience, judy guided us through the process in a friendly, knowledgable , "customer satisfaction first" manner. She is a credit to your dealership.

Jim Korompilas

2 de oct. de 2014

It's been two years since we bought our 2012 M-Sport 550xi from Judy Powell and we never forgot what an absolute wonderful experience we had so when it was time to purchase our next vehicle we knew exactly who we were going to work with. Recently, we added a brand new 2015 M-Sport X5 to the family thanks to Judy! I strongly recommend a visit to Judy before your next purchase. She's prompt, courteous, professional and is always willing to go the extra mile to get you exactly what you're looking for!

Sudhakaran Anandan

29 de sep. de 2014

We initially visited Schaumburg BMW, did not find vehicle what we were looking for. Then we visited closer one in Lake Bluff. We reviewed options on BMW X5 online, met Judy Powell at office and she helped us test drive with detailed explanation. This is our first BMW vehicle. We were really impressed with vehicle condition and price. We decided to purchase at good price on same day. We love the car so far, still testing in progress and we hope to be very useful during winter as well. Hoping for investing in future BMW cars and as of now we are entirely satisfied with the service we received. Spenser from Genius team helped understanding the features of the car since we were first timer. Steve helped in financing. Thanks to whole team. Keep up the service!!

robert popp

22 de sep. de 2014

I just bought a 528xi from Karl knaus bmw and highly recommend them and salesperson Judy Powell she is definitely customer friendly and very fair and honest with you as a customer. I'm so happy with my purchase from knaus everyone there was very knowledgeable and nice.

mgarts

15 de sep. de 2014

We worked with Marek Gryc, and he did everything in his power to make our overall experience with our purchase great. Marek is our guy when we buy our next BMW!!

jchant

10 de sep. de 2014

I started the process of leasing a car through a website search. I had a BMW for 8 years and my eye was on the X3. I was given Bob Geisheker's name and made an appointment with him. I told Bob that I was in the early stages of researching the next car that my husband and I would get. I live and work close by, so leasing seemed the best option for our family at this time. Bob was very honest with me about what BMW had to offer and what inventory he had. He walked us through the process of selling our current BMW and wanted to make sure that we were happy with the outcome. He also introduced us to his colleagues at Mercedes to allow us to learn about other cars similar to the X3. He wanted us to be satisfied. We didn't end up leasing from Bob and went with the Mercedes. Mercedes simply had more inventory of 2014's. We felt so strongly about how Bob had helped us that we didn't want his time to go unnoticed. He went above and beyond for us and we feel obligated to make sure that he gets the accolades he deserves. He has made us life long Knauz customers and we look forward to working with him and all Knauz employees in the future.

dgriffin16

8 de sep. de 2014

I have just taken delivery of my third vehicle from Knauz and once again, I couldn't be happier with the excellent customer service. Judy Powell, my sales consultant, made the process stress-free and absolutely pleasant. She is simply wonderful. Judy knows I have done my homework with the selected vehicle and yet she still goes the extra mile to ensure that I am satisfied with my selection. The best part of the process, other than Judy, Steve Kwasman and Bob Graziano, was the unveiling of the car. I know what to expect but that extra touch makes the process much more special. The professionalism I experience when I visit Knauz is expected from such a dealership, but greatly appreciated nonetheless, due to people like Judy, Steve, my new favorite genius, Luke and Jeremy in service.There is reason I drive from the south side of Chicago to Lake Bluff to purchase/ service my vehicle; Judy Powell and the rest of the team at Knauz.Sincerely,Dina

hsk1610

29 de ago. de 2014

Bought the car here so obviously took my car here for recalls and services, but maybe it's my bad luck but everytime I get the car back, something is damaged or scratched. On my first visit, 3 days after I purchased my new Bimmer, for a computer programming update, they managed to scratch the rear driver side door and knick the driver door handle. The door was buffed out butthe knick they couldn't do much about. Move forward several months later, take the car in for a recall work, and they managed to scratch the wood trim on the center dash. When I contacted the service department after the fact, I was told that once I leave the dealership they take no responsibility for it and that the work had nothing to do with the wood trim on the center dash so why would that get scratched.So now, I having been going to the dealership that is closer to my house than Knauz and have been treated better here and elsewhere as well. Seems every time I have an issue at Knauz, it's my fault and treated like I am a liar.

jzechman

26 de ago. de 2014

I just purchased my 2015 X5 D from Bob Geisheker at Knauz BMW in Lake Bluff Il. I have bought many automobiles in my life, but have never experienced the professionalism that Bob exhibited throughout the sales and delivery process. John Sherrier in the finance department was both insightful and easy to work with in finishing up the paperwork associated with my purchase. Spenser Parker (AKA as a BMW Genius/educator) trained me in all aspects of the technology in the car, making sure not to overwhelm me during the learning process. I not only left the dealership with my new X5, I left knowing I was a valued customer. If you are in the market for a new or used BMW, do not hesitate to call on Bob and the team at Knauz BMW. Customer centric sales and service is what they're all about. Thanks Bob!

william trotter

20 de ago. de 2014

The purchase of my new BMW X5Last month, I purchased a new x5 from Karl Knauz bmw. I was very specific about how the exterior and interior color scheme to look. Plus, because, I am a senior citizen, I wanted all the latest safety technology. My BMW client Advisor George Greve, took plenty time with me going over all the packages, options, warranty, safety features and many more. To further show me how my X5 model of choice would look, he had Spencer Parker "bmw genius" display a virtual X5 on the big screen with all the features I requested and discussed to my satisfaction. My experience was pleasant and I am very satisfied . The Knauz Sales Representatives were very professional, knowledgeable and friendly. My purchase was truly an Exceptional experience therefore I rate all Knauz BMW representatives "10" (Bill Trotter).

mrsde

19 de ago. de 2014

By far the best car buying experience I have had. The first time I have ever ordered a car from the factory, and the process was as easy as could be. I would recommend Knauz to anyone int eh market for one of the many automobile brands they represent. Thanks!

Richardkirshner

7 de ago. de 2014

Car was less than 1 year old & had only about 8000 miles. The car was in the shop 5 times to repair flaky back window issues. Never fixed problem with windows. I sold car & they put a paint meter to the car & found the previous damage. Knauz said that they were unaware. For $80,000 they should of metered the car. The dealer would not do anything for either problem.

Leslie.mattenson

6 de ago. de 2014

I recently purchased a new BMW from Judy Powell. She was very professional and knowledgable about the cars and their mechanics. Judy was able to answer Any question we had during our search for a car. She dedicated all her time and energy to helping us make the right choice. We left the dealership not only happy customers but feeling like family.

BLep

28 de jul. de 2014

I bought a car from Knauz because of the Service Department Representative (Albert Ochoa) that I have worked with the past couple of years. He has always treated me GREAT and when the time came for a new BMW, it was an easy decision to purchase from Knauz. My Salesman was terrific. Bob Geisheker made my purchasing experience a positive and pleasant one. He listened, he worked to find the right car and the right price/payments. Everything was open and above board regarding pricing and purchasing options. I was treated extremely well, he did not waste any of my time, and we completed the transaction in two visits and under 2-3 hours total time. I would recommend working with Bob G to anyone who asks. Same with Knauz BMW.

brewerjon

26 de jul. de 2014

Everyone at knauz was very professional. Had a great experience working with salesman Bob G. He didn't try to sell me on anything I didn't want. He was knowledgeable about different BMW cars and not pushy at all. Most of all, he worked to get me into my desired monthly payment. I highly recommend working with Bob.

raterao01

19 de jul. de 2014

Very happy with the overall experience at Knauz. They are truly a professional group with customer service in mind. I was helped by Judy Powell and all I can say about her is wow!. She is not only friendly and extremely helpful but also very keen on making sure I was comfortable through all stages of the buying process. The final price on my X1 was also outstanding. A+++ for Knauz and 5 stars for Judy. (ps: delivery was also very good - high marks for Sam Picchietti for explaining every detail about the X1).

smphillips178

14 de jul. de 2014

My husband and I recently purchased an X3 28i from Judy Powell. We had a most positive experience. Kudos to Knauz for having such an accomplished female sales person on their floor. She is the consummate professional; knowledgable, organized, responsive and pleasant. Our dealings with her were honest, straight forward and direct. We got the car we wanted at a price we wanted, and Judy made the dealings simple and clear. We wholeheartedly recommend Judy for a positive, satisfying experience.

guido103

12 de jul. de 2014

This was the best car buying experience ever!The staff was very friendly, greeted me, and made me feel welcome.Bob Geisheker was great to work with. He followed up with me after the purchase and encouraged me to contact him if I had any questions. They certainly work to build lifetime customers.I would definitely recommend Knauz BMW and plan to buy from them in the future!

Hairstyle2

9 de jul. de 2014

Fabulous service! Second car bought there! Couldn't be more satisfiedThe service was outstanding, and felt very comfortable driving my new BMW out of lot with knowledge of every nook and cranny on the car They answered every question

Dnorman692

3 de jul. de 2014

Top notch service and attention from both Bob & Luke on my recent BMW purchase. Will absolutely return in the future because of them. No pressure during the entire process, just attention to detail that left me feeling as a valued customer that they truly cared about. Thanks to you both, I look forward to our next purchase.

wehiii

2 de jul. de 2014

I purchase my first BMW and first used car at Knauz BMW. It was a far better experience than I anticipated. Judy Powell was polite, professional, knowledgeable and extremely easy to work with. Judy patiently (and thoroughly) answered all our questions and made the negotiating/buying process very efficient and painless. Knauz delivered a beautiful CPO that we are really enjoying! I have been back to ask the Geniuses for help setting up some of the car's many features and found them to be a great resource as well. Nice work by the entire team. I highly recommend Knauz and suggest you contact Judy for your next BMW purchase--as I am sure we will!

Doumanian

17 de jun. de 2014

I have to say I was extremely happy with the service provided to my husband and I by Knauz BMW and, more specifically, Judy Powell. We were pleasantly surprised by the entire experience and if it's possible to actually trust a salesperson I would trust Judy. She was very knowledgable and I truly felt like she was honest with us about our purchase of a used car. We were happy when we left the dealership and I don't think I have ever been able to say that before. We look forward to the next time we will need to buy a car as we will definitely return.

lchapell

16 de jun. de 2014

We just purchased our second car from Judy Powell at Knauz BMW and we are thrilled! Judy is so easy to work with - knowledgable, personable and professional. She really worked hard to find us exactly the car we were looking for and we are so happy with our purchase. We had purchased our previous car through Judy as well so we know that the positive experience doesn't stop after you drive off the lot. Judy was always available to answer questions or just to say 'hello'. These days it feels more like visiting a friend then a car dealership when we walk in there.

sbendall

14 de jun. de 2014

I can't speak highly enough about my experience with Bob Geisheker and Knauz BMW. I had been to several other dealerships that had really soured me on the the car shopping experience. My time spent at Knauz with Bob was completely different. Bob worked with me to quickly identify the car that would work best for my wants/needs, and the overall negotiation process was painless. Bob was very helpful throughout the purchase, and I highly recommend him if anyone is looking for honest answers and opinions when it comes to the car buying process. I want to point out that I have to drive past another dealership to get to Knauz, and I feel it is well worth the time and effort. I would recommend Bob and Knauz to anyone looking for a BMW.

chicagojoe

7 de jun. de 2014

All I can say is WOW! I have bought many cars in my life, but this was by far THE best experience ever!! I live in the western suburbs and could have bought my new BMW from many dealerships that were much closer to my house. I am so glad that I didn't do that and made the drive to Lake Bluff. I worked with Rolly Davidson and he has to be the best salesperson I have ever met. Rolly worked with me over the phone and via e-mail and I received the best deal on my car from him. You are always leery when it almost sounds too good to be true. We reached a deal over the phone and then I made the 60+ mile drive to Knauz. When I arrived, I was greeted by Rolly who quickly took me to see the big "reveal" of my new X3 which was under a drape. I actually ordered the car and was able to get it delivered in under 4 weeks - amazing!!No games. No pressure. No hassle. Everything promised - delivered as promised. Great experience and I will be back for my next car to Knauz and look forward to seeing Rolly again!

Gesslerl

2 de jun. de 2014

I have purchased many cars and this was the best experience, my salesman Bob/ and the others were very friendly, helpful. No pressure at all about purchasing a car from any of their sales team. At Knauz they really do care about their customers !!! I would highly recommend anyone to purchase a car from them.

marmccarthy63

2 de jun. de 2014

This is a good tag line for Knauz BMW. I was greated immediately when I arrived and worked with Bob Geisheker to purchase a beautiful CPO 328i. Bob was very professional and knowledgable and I enjoyed the test drive with him and learning more about the car. Negotiating the price on the car also was pleasant and done in a professional and respectul manner. I worked with Steve Kwasman in Finance who was very thorough and layed out all the options in a straight forward factual manner, which was appreciated. Knauz also had a couple of guys walk me through all the cars great attributes and NAV system, which was a helpful and a much needed tutorial. Lots of folks dread buying a car, but Knauz made the experience fun. If you are in the Chicago market and looking for a BMW (they also sell other luxury lines), Knauz has my highest recommendation, and being a former BMW owner, I have worked with a couple other dealers that couldn't even come close to the great experience I had with Knauz!

cmkg

2 de jun. de 2014

I started going to Knauz BMW for service on my last vehicle which was purchased from Motor Works. The staff was always friendly and the service exceptional. When I started looking to replace my vehicle, Knauz was the logical place to go. The sales experience was great and all the staff are friendly, not just the sales associate working with you.I would highly recommend Knauz for sales and service.

Pritza

31 de may. de 2014

I am not very savvy when it comes to figuring out all that the X3 is capable of doing. These two young gentlemen have been more than patient with me and my questions. They always have a smile and are very pleasant to work with. Thank you BMW for providing this valuable service.

zjdecker

29 de may. de 2014

I had the chance to buy my car from Knauz and could not be more excited about the outcome. To be honest, my first time at the dealership was lackluster. After arriving and test driving the car, I was told the computers were shut down at 7.30pm when Knauz is advertised as open til 8pm. After a couple emails that same evening, I was introduced Judy Powell which turned my entire experience on its head. Judy, was truly attentive to my every need and extremely helpful in the process. I could not rave more about the comfort she brought to the entire experience and I would highly recommending her to any car buyer. Knauz has a very special employee on their hands. Bravo

DSK64

27 de may. de 2014

I have purchased my second BMW within less than 2 years. Bob Geisheheker was attentive, heard what I wanted, pinpointed the car within minutes, sent me for a test drive and made the experience pleasant and simple. He did not pressure me into anything I did not want. He made himself available as my schedule changed so I could pick up the car at my convenience and attended to my questions and concerns. He made sure I was aware of all options that were available, but did not try to sell me on options if I was not interested, nor did he try to convince me to buy a car with less options because it was in his inventory. The experience I had with Bob at Knauz was very positive and pleasant. He made sure that I was comfortable with the options the car has and that I was informed with how to use the options. He also encouraged me to come back or to call him if I had any future questions or concerns. He has demonstrated impressive follow up after the sale was complete. I would definitely refer others to Bob, as well as use him in the future when I am in the market for a new car.

Pritza

27 de may. de 2014

Judy was a delight to work with. She was very patient with me and answered all my questions. My husband bought his car last year from Judy and we would've think of using anyone else. Thank you Judy

msatkinson1

24 de may. de 2014

Bob Geisheker had the upmost patience as I went through the process. His professionalism and personalization are the key reasons I ended up purchasing with Knauz. I was seriously going to move to a competing brand, but he listened to what I was trying to accomplish and then help me build the perfect car. I can tell you that the car I received, more than meets my expectations...I am blown away!

sbollero

20 de may. de 2014

I had a first class experience with KNAUZ from when I first walked in through delivery. Job well done by the entire team. thank you!

mws3294

19 de may. de 2014

The staff at Knauz BMW was great - much more straightforward and open than other BMW dealers in the area. In particular, Bob Geisheker was super to deal with - he stands above most other dealer out there!

jhomedi

14 de may. de 2014

Great people to deal with. Where to start. Our sales agent Judy Powell was wonderful and the Business Manager Steve Kwasman is an awesome, knowledgeable person. They are very curtious, knowledgeable, honest, good listeners and over all excellent to deal with. We ended up buying three new BMWs from them. I will defiantly refeer my family and friends to them. Excellent staff :)

poojar1

12 de may. de 2014

The sales associate was very nice prompt, good at negotiation, got a good delivery, fast and processing was quick.Overall experience was very good and will defiantly chose to for any future purchases.

rshupenus

3 de may. de 2014

I have purchased 15 cars in my lifetime, and can say without reservation that Judy is the best car salesperson with whom I have ever dealt. Judy did not play games with pricing, and used none of the standard gimmicks. She was so confident in both her product and her price that she did not pressure me at all when I told her I wanted to shop around before committing. I don't remember the same of any other salesperson from whom I purchased my prior vehicles, and have never purchased from the same dealership twice--but I'm buying my next car from Judy.

claudia01

2 de may. de 2014

Our car buying experience at Knauz BMW was great. Bob Geisheker was excellent to work with! We highly recommend him. He is knowledgeable and thorough and provided terrific service. He went the extra mile to find the combination of car and price that we were looking for.

jthramann

2 de may. de 2014

I just purchased my 7th BMW from Knauz; the second from Judy Powell. My experience was nothing short of exceptional; she is tremendous to work with, pleasant, friendly and makes purchasing a vehicle fun. In my 27 years dealing with Knauz I have always been satisfied.

mf14

1 de may. de 2014

I worked with Bob Geisheker, who was matched up with me through the Costco Auto program. He was really great. The dealership did not have the vehicle I was interested in, but he found one and had it shipped in. He was very attentive to my needs as a consumer and made sure I had everything I wanted. He guided me through the process with expert care. When I changed my mind from buying to leasing, it didn't phase him a bit, he continued to provide high level service to me. When my old car failed and I needed a rental, he made sure I had a dealer loaner until my new car was ready. He also made it very simple to return the rental (enterprise) at the dealership when I picked up the loaner.The dealership as a whole was really fantastic. Everyone I worked with was very professional, from Spencer the tech genius to the Finance department. Everyone worked together well to make what can be a stressful experience really very easy.

mport23

1 de may. de 2014

I came in to purchase a used car. My salesman had a great amount of patience to work with me, and I ended up leasing a brand new BMW!

REB2014

30 de abr. de 2014

Judy Powell, my salesperson, was perfect. She handled the lease of my new BMW expertly. Couldn't be happier with Judy's professionalism and am truly enjoying my new car.

beardman1

30 de abr. de 2014

Recently my husband and I had a great experience purchasing out certified BMW working with Judy Powell. I highly recommend Judy. She was fantastic, was very flexible, took us on test drives after hours (barely after hours) and was great a following up without being too pushy. John in finance made the financing process very painless. I would highly recommend working with Judy and I would purchase from Knauz again.

46077mia

29 de abr. de 2014

The experience was like renewing and old friendship, although we had never met before. Bob Geisheker did a great job from our first email contact to the final handshake on our way out of the door. Steve Kwasman is also a pro, and made the otherwise tedious part of the purchase almost fun..

ameliamk

29 de abr. de 2014

WOW--what an awesome experience! Visited Knauz to pick up my FREE (earned) Mary Kay car and the reception from everyone was so welcoming --could have been because we -- yes we -- there was 5 of us there to pick up the FREE Mary Kay 320i BMW!!!Judy made it extra special with the "unveiling" of the car! Judy was so thorough and made us feel right at home. Thank You!

tinawagner

26 de abr. de 2014

It was a pleasure working with Bob Geisheker at Knauz BMW. Everyone is very professional and friendly. I am extremely happy with my new BMW. I will definitely recommend Knauz to my friends and clients. Thank you!

akarigan

23 de abr. de 2014

Judy Powell was very helpful in finding the car that was perfect for me. I never felt pressured, and could feel her genuine excitement in helping me throughout the process. She was patient and didn't even care that I was keeping her well past closing time. I could tell that she sincerely cared about my thoughts leading up to my final decision. Overall, knowledgeable employees and excellent service!

MarcFenton

19 de abr. de 2014

Judy Powell is an exceptional sales person with great customer service skills. During the sales process, she was both informative and helpful. Her friendly demeanor and positive attitude made buying this car very easy.Steve Kwasman was honest and professional in preparing the paperwork. No detail was too minor and he took the time to explain each document in detail. The entire sale process lasted beyond closing, but Steve and Judy made certain that, no matter how much time we took, I was comfortable with my purchase and did not rush me out of the showroom.

DanielPatrick

17 de abr. de 2014

This is my first BMW purchase in my life and while my specific tastes in cars (435i xDrive w/ a manual transmission and red interior) made the process very difficult. Well, Bob Geishker was helpful throughout the entire process. First, he fruitlessly looked for hours looking for a perfect car, then spent the time ordering the car for me. All in all, it was one of the most pleasant car buying experiences I have ever had. I love my new 435i and when I buy another BMW, it will be from Bob Geishker and Knauz BMW. They made me a great deal, kept up with my crazy demands, and delivered a beautiful car.

henriba

16 de abr. de 2014

I have always wanted a convertible, and when I retired from my job at United Airlines, went looking for one. Judy Powell at Knauz was the first person I met at Knauz Motors. Judy found a used 2010 BMW hardtop convertible for me, very low mileage and absolutely perfect condition! Judy was very professional and knowledgeable, she was able to answer all my questions. I purchased my new BMW that same day!When I stop in for service, etc., I always look for Judy to share information with about our families. I will definitely see Judy Powell when I am ready to trade-in my Beamer for a newer version.

anthanes

8 de abr. de 2014

Bob and John were great to work with on the purchase and financing. There were no hassles and no stereotypical car salesman behaviors. The service and delivery were perfect as well. I will definitely use this dealership in the future and would refer people here as well.

Donzipete

8 de abr. de 2014

A terrific and pleasant experience Judy did a great job matching a car to my requirements and situationI was very pleased with the outcome

Imola14

27 de mar. de 2014

Choosing between two models and several examples, I only experienced guidance not pressure. No request was too much trouble. After the sale was completed, the car tutorial was detailed, but not too much. Judy put in considerable effort transferring my loaded music from my old model to the new car and amking sure all the systems were operating. She was courteous and pleasant throughout the experience....a very nice person.

Chermakt

24 de mar. de 2014

My only disappointment was that the car was delivered and it was dirty inside. The outside looked excellent but there was dust and some dirt on the interior. I would expect a car to be clean inside and out for $60k.

Hicham_T

23 de mar. de 2014

Since I had past experience at Knauz with the lovely Judy Powell and based on the 2 great experiences of buying a car from her I called Judy and told her I was looking for X3 for my wife for valentines day and a 15 year wedding anniversary.I received a call after 20 minutes that a car with the same specification was in transit and I should stop by and check it out, I stopped over and my experience for the 3 time at Knauz dealing with Judy was the best she made the experience great and easy as always and she helped me get the best possible deal available. Judy is great to deal with and I will recommend her to anybody looking for a great buying experience during and after buying the car I consider her one of my family members.Another 2 people I like to thank are Spencer (BMW Genius) he explained everything about the X3 to my wife and I with a hands-on experience that was easy to follow also Steve Kwasman that made out financing experience the easiest ever since I started buying cars.Thank Judy for all your help and I will always use come to you as long I am buying a BMW from Knauz.

windsor44

19 de mar. de 2014

I dropped into the Knauz dealership on a whim with the intention to obtain some information and to look at vehicles I might potentially be interested in. The first person I encountered was Judy Powell who immediately put me at ease and in a few short minutes assisted me to identify the type of vehicle that met my desires. We took a test drive and Judy again was extremely helpful instructing me on the nuances of the vehicle. I found the vehicle to be exactly what I was looking for and Judy had my car quickly appraised and later that afternoon called with a price proposal. I decided to sleep on it but the next day Judy called to advise that another buyer had test driven the vehicle and had decided to purchase it. At all times, Judy was professional and solicitous and was quick to provide alternatives. I highly recommend Judy to any potential customer of Knauz.

akar1954

18 de mar. de 2014

Friendly folks who aim to please. Dealership was able to make me a deal that allowed me to get out of my lease and into a great certified pre-owned BMW that met my needs. I will be back!Judy Powell made sure I was satisfied and Steve Kwasman was informative and fair.

bpb8484

18 de mar. de 2014

We (my wife and I) recently had a great experience with the purchase of a new car at Knauz. This was our 4th visit to the dealershipo and as always, the experience with Bob Geisheker as our sales person and John Sherrier as the finance magic-maker made the process easy and very enjoyable. At no time did I feel I was being pushed into a sale, but much more as if we were dealing with a couple of friends trying to get the best possible deal available. We highly recommend Knauz and Bob (a great guy to work with). A special kudos to the BMW Genius assigned to us, Spencer Parker. He explained everything about the new car to us in terms and with a hands-on experience that was easy to follow. Thank you Bob, John and Spence!

patrick042

15 de mar. de 2014

I recently had a great experience with the purchase of a used car at Knauz. I normally dislike the experience but Bob Geisheker as my sales person and John Sherrer as the finance guy mad the process easy and very enjoyable. At no time did I feel I was being sold on anything rather as if I was dealing with a couple of friends trying to get the best possable deal that was available. I recomend Knauz highly and Bob is a great guy to work with. Check them out!!Patrick Hoch

jrwb51

13 de mar. de 2014

I have been a satisfied Knauz customer for many years. Having read unanimously positive reviews for Judy Powell, I approached her for the purchase of a new BMW X3. Judy is extremely personable, knowledgeable, and thoroughly professional at all times. It has been a pleasure doing business with her.

hbutchko

10 de mar. de 2014

Before purchasing our new BMW 550xi, we have previously owned 4 BMWs, all bought at Knauz BMW. The customer-friendly service at Knauz BMW has been exceptional over the years. It is so exceptional that our daughter brings her 2 BMWs from Troy, Michigan, to have them serviced at Knauz. All of our car buying experiences at Knauz have also been exceptional, so much so that we do not even go to other dealers. We are just very comfortable at Knauz. The salesman who sold us the 4 previous BMWs had left the dealership, so we talked to the Sales Manager and explained that we were long-time customers of Knauz and had "done our homework" on the 550xi. Thus, we wanted him to select an experienced and polished salesperson to work with us. He chose Bob Geisheker - an excellent choice. Bob was very knowledgeable about the car and gave us an extensive overview of the various available packages and the computer capabilities. When it came down to buying a car, Bob did not try to play games by bargaining back and forth with us but went directly to the Sales Manager to come up with a reasonable price for the car. This was greatly appreciated by us as we are both professionals and not the type of people who tolerate games at car dealerships. Bob was very professional in all aspects of the buying process and has contacted us several times to make sure that all is well with our new car. We are very happy to have Bob as "our new salesman at Knauz". Knauz also has a "BMW Genius," Spencer Parker, who was truly a genius at explaining all of the electronics in the car - he knew everything about that car! He told us to come back anytime if we need to go over some functions again; his programming of our cell phones was greatly appreciated. All in all, the customer friendly attitude of everyone we have dealt with at Knauz in sales and service cannot be beat.

elinayeker1

5 de mar. de 2014

My husband and I have been customers at Karl Knauz BMW for the past 7 years. I was surprised to read peoples reviews that had mentioned poor service, and I was shocked that the sales representatives were referred to as absolute snobs, since we have always have a pleasant experience at Karl Knauz and have always felt welcomed, and properly assisted. I would like to express our special appreciation to our wonderful, beautiful, and charming sales representative, Judy Powel. We met Judy 3 years ago when we were returning my BMW X5 and purchasing my BMW X3. She had convinced me that the car would suit me best at that time, and she was right! She has guided us through many decisions we have needed to make based on our budget without any pressure. Judy is very responsive, intelligent, caring and very dedicated to her customers in the most genuine way. She possesses great people skills and is easy to build a strong relationship with. This past February, we returned to look for another BMW BMW X1. We knew we had to go straight to Judy for help with our decision. Once again, we enjoyed her professionalism and willingness to help with the entire process of buying a car. The experience was flawless thanks to Judy, and thanks to BMW and Knauz. My husband and I will definitely continue working with her in the future and will recommend her services to our friends and family.Thank you once again. Wish you all the best!

chahnee

28 de feb. de 2014

I took delivery of my BMW X1 from Knauz on 12/30. Judy Powell and Steve Kwasman, the business manager, helped me complete all the paperwork. It was an easy transaction. Judy also had Spencer (the computer genius) showed me some of the features of the new car. Judy was an ultimate professional. She was not only friendly, courteous, and patient, but also quite knowledgeable and a good communicator. She even went the extra mile to make sure that my garage door opener and transponder, which I had inadvertently left in my trade-in, were returned to me although the car has already been moved to a different location. I finally met Howard Kraus, my assigned advisor just a couple days ago as he was on leave at the time I purchased my car. And I found him to be very nice and helpful too. I made an appointment to see Spencer yesterday for some questions I had on computer-related features of the car. Even though I was late, Spencer was unperturbed and patiently answered all my questions and showed me even more stuff. I would highly recommend Knauz, especially Judy and Spencer, when youre shopping for a new BMW.

JoePerri2014

27 de feb. de 2014

This is my third car from Knauz since 2009, last two times dealt with Judy. Hard to imagine that anyone would take the time and put in such effort to make sure that I got exactly what I wanted, but that's what she does. A delight to deal with, she made the whole process fun and enjoyable. I'll be back again.

susanfschwartz

25 de feb. de 2014

Judy was terrific ! We just purchased our second car from her.Judy was very knowledgable about the BMW . David Roland and his service department keep us coming back!

Dahardt

22 de feb. de 2014

Judy was energetic ,knowledgeable, and personable. Unfortunately KNAUZ didn't have the exact car for our needs. We will be dealing with Judy in the future.

droman777

20 de feb. de 2014

Working with Bob Geisheker was hands down, the best experience I've ever had purchasing a car. Professional....Responsive.....Friendly.....Can Do Attitude......Just Perfect!

bachase1

18 de feb. de 2014

We found Bob to be very helpful, patient, courteous and knowledgeable. He asked the right questions, gave lots of options, searched inventory on our behalf, quickly developed a trusting and supportive relationship, and kept the buying process on track and stress-free. He worked well with his colleagues at Knauz to insure our search and purchase went smoothly. It was a great experience from start to finish.We appreciated Steve's clarity, knowledge of financing and service-protection options, his exceptionally sound, reasoned advice, and his willingness to accommodate our needs and schedule. He was exceptionally professional while being friendly and forthright. It too was a very positive, great experience.

CathyGibson2014

11 de feb. de 2014

Great experience with Judy Powell. She was professional, trustworthy and friendly. The team at Knauz was outstanding from the beginning to the end. I would highly recommend Knauz.

RoloBeamer

11 de feb. de 2014

I have been with Knauz since 1996 and their customer service is second to none. I have had the privilege to currently be a client of Judy Powell and she is fantastic. She is very well versed about BMW and its products and she is patient and well-spoken when she interacts with her clients. She makes purchasing a BMW very easy and applies no pressure in making a sale, but you want to buy something from her. I absolutely would recommend Judy if you are a first time buyer or experienced BMW driver. I will definitely be getting my next BMW from her and this dealership.

elerum

10 de feb. de 2014

Judy Powell is patient, informative and very well prepared. She located a very wonderful used car for us that was exactly what we had in mind. The day we took delivery of our car she had everything ready for us, and we had her undivided attention for every detail. We are delighted with the car and very appreciative of Judy's marvelous assistance.

edludera

8 de feb. de 2014

Just took delivery on my 2014 BMW X5 after having a 2011 X5 come off lease. The 2014 is a blast to drive! It is definitely the UDM! I think I have become hooked on BMW's. The car is great AND the folks a Knauz BMW are top notch, too! I have had the pleasure of working with Judy Powell as my sales consultant over the last three years. She is by far the most professional, honest, polite and knowledgeable sales person I have encountered in my many years of car buying! She is a pleasure to work with and really cares about the customer's experience! The other people that I dealt with at Kanuz BMW have given me a very favorable impression as well. Each of them want to do what's best for the customer! I have enjoyed a great relationship with Knauz BMW and look forward to continuing to enjoy driving BMW's aquired from Knauz BMW for the foreseeable future. Thanks to Judy, the folks at Knauz and BMW!

pkavman

7 de feb. de 2014

Bob was great to work with throughout the car buying process. I never felt rushed through the process and thought Bob did a great job of weighing my concerns and interest with the dealerships. I would return time and time again to Bob for future purchases.

wschubert

6 de feb. de 2014

My salesman, Bob Geisheker went above and beyond my expectations to ensure I was completely satisfied. As always, I am treated with respect, and will continue to recommend Knauz motors to all my friends. Jeremy in the service department has been one of the main reasons I have never needed to go to another dealership.

patermt

5 de feb. de 2014

I had a BMW 535Xi coming off lease and needed to make a decision on what to do. I contacted various dealers but could not get a straight answer on my options. Once I contated Knauz, Steve and Bob worked with me quickly and gave me all of the information I needed to make a well informed decision to CPO my leased car and purchase it. Bob went the extra mile to make sure everything up to date with my BMW Assist and treated me like a new BMW owner. I was very pleased with the way Knauz treated me during the process and I am happy to say I am now a preferred Kanuz customer! Thanks Steve and Bob!

bookworm14

30 de ene. de 2014

Karl Knauz BMW is the best place to shop for a BMW in the great Chicago area. It has the largest collection of models equipped with various options, new and used. One can always find a dream BMW car that is desirable and yet within the budget. We have bought two cars there (6 years apart). It also provides excellent services on car maintenance. Visiting the place has always been pleasant.The Client Advisor Judy Powell is extremely knowledgeable, professional, and warm. She can fully understand a customers needs and quickly identify a car that perfectly suits the customer, making the purchase extremely easy. As a matter of fact, my husband went there in a shopping mood; ended up buying a car in 2 hours. Judy is so detail oriented and such a perfectionist. She makes the car pick-up process ceremonious and memorable: the car presented to us is flawless, the training arranged is brief and yet informative (also thanks to Spencer), and the paper work is quick and thorough (also thanks to Steve). In short, she has made us really proud of being a BMW owner. We truly enjoy the car we have just purchased. Please go there if you consider purchasing a BMW and enjoy Judy BMW Experience!!!

EdwardEllieK

30 de ene. de 2014

I got my new 2014 BMW 535xi from Knauz BMW. Judy was extremely helpful and professional and made the entire process very smooth. Having purchased 3 brand new cars (Lexus, Mercedes and BMW) last year from 3 different dealerships, I think my experience at Knauz was the best, thanks to Judy. Steve finalized the sales for me and he was also great. He helped me choose the right protection options for my car instead of trying to convince me to buy everything BMW has to offer. All car buying experiences for everyone should be like that!!

TJohan

30 de ene. de 2014

I came in to purchase a car and worked with Bob Giesheker. He was incredibly knowledgeable and helpful. I was debating between an Audi and a BMW and after he showed me all the features of the CPO 3 Series, it was hands down the BMW. I got a great price, worked with a great salesmen and left completely satisfied with my purchase.

Kath60044

29 de ene. de 2014

Knauz has such a good reputation in the community. I was excited to get my BMW X1 there and the whole experience was terrific from beginning to end. My salesman Bob Geisheker was so great. He was knowledgable and easy to work with. I love all the wonderful things that Knauz offers after the purchase too. Free car washes, the best hot chocolate and such a friendly service staff. I'm thrilled and would recommend them to anyone.

sayjamesj

29 de ene. de 2014

Judy Powell is the most wonderful person from whom to buy a car. This is my second purchase of a BMW from Judy. I live near Perillo and work near Fields, but she makes it worth the drive up to Knauz.

KathleenHull

24 de ene. de 2014

Judy Powell was our sales consultant at knauz shen we purchased our 328i GT. We're very glad we worked with Judy, who listened to our needs, was informative about our choices, and patient with our decision making process.We highly recommend Judy and all staff members at Knauz who help us.

Kmass69

21 de ene. de 2014

The experience with Karl Knauz staff was a delight. I have service/purchased many BMW but Bob Geisheker & the staff work with me and made my transaction effortless. I will tell and refer all family, friend & inquirers to go to Karl Knauz and find themselves in GREAT HANDS for any type of purchase and see BOB Geisheker.

Scooter1962

20 de ene. de 2014

Bob Geisheker was a great guy to deal with. I had multiple visits and email exchanges before I decided to purchase a new BMW. There was never any pressure to "make a deal."

manycz

10 de ene. de 2014

Sales Rep (Judy Powell) was knowledgeable of product line. SUV was ready for delivery upon arrival and completion of paperwork. Delivery process (Steve Kwasman & Spencer) were efficient and timely. Overall, it was an excellent experience in buying a vehicle. No hassles. My first BMW, with the experience so far, hopefully many more.

Eric_H

6 de ene. de 2014

I just bought my first BMW recently at Knauz BMW. It was a pleasant experience. The price negotiation was fast and straight forward. I did not expect it. Judy was my sales woman and I was impressed with her professionalism, friendliness, and patience. I met her back in 2008 when I was looking for a BMW 3 series and again at the end of 2012. Although I did not buy a car both times but I decided that I would buy one from her when I was ready. The experience I had with Knauz was much better than the one I had with the one close to my home. I drove 30 miles to Knauz to buy my BMW. The X3 I had was excellent. I enjoyed it so much. I definitely recommend Knauz and Judy to my friends if they want to buy a BMW.

PSU1986

4 de ene. de 2014

Judy Powell provided an excellent experience when I ordered a new car from Knauz BMW. She is highly professional, friendly, and enjoyable to deal with. As I was trying to determine what options to add to the build, Judy provided all the information needed for me to make the best decision. I found it especially valuable that she spent a great deal of time finding cars on the lot with different options so I can see and experience them before placing the order. Throughout the process, she was quick with communication and responsive by providing status updates on production and transportation. I highly recommend asking for Judy when looking for your next car.

FChu

1 de ene. de 2014

We recently purchased a 2011 BMW 335ix CPO from Knaus BMW. Knaus BMW quickly answered our initial web inquiry on the vehicle of our interest. Bob Geisheker was very accomodating, friendly, responsive and professional which made for a very stress-free experience. We will for sure return to Bob at Knaus BMW when seeking our next vehicle.

6freckles9

30 de dic. de 2013

My experience at Knauz BMW was wonderful. My salesman, Bob Geisheker, was very personable and friendly. He was very patient and had a great fund of knowledge about the BMW 3 series cars I was looking at. He was honest and helped me think through which car would be best for me. I would recommend buying a car at Knauz to any of my friends and/or relatives.

nickdayton

29 de dic. de 2013

I recently purchased a car at Knauz BMW in Lake Bluff, IL, and had the good fortune of having Judy Powell as my Sales Advisor. I cant say enough positive about Judy, she is knowledgeable, works with you to understand what youre looking for, helps you find the vehicle that meets your needs and desires, smoothly facilitates getting you into the car and happily out the door, and all of this accomplished in a calm, engaging, humorous and friendly manner. I walked into the showroom looking for a new car and left getting a good deal on a great car and also made a new friend all in all, thats hard to beat.

machX5

29 de dic. de 2013

My overall experience in searching and purchasing a CPO 2011 BMW X5 iDrive 35i Sport Activity at Karl Knauz BMW with the help of Bob Geisheker was Outstanding. Bob was very helpful from my initial inquiry of the vehicle online. He was honest and able to answer all my questions in a professional manner. His friendly demeanor made my shopping experience less stressful. Excellent Customer Service and highly recommend anyone to visit Bob Geisheker if you are either window shopping or seriously purchasing a BMW in the Chicago land area.

rogrady

27 de dic. de 2013

The most pleasant car buying experience I have ever had, thanks to Bob Geisheker. Everyone I had contact with was very accomadating. Even provided a big red bow as the car was to be a surprise Christmas gift. No hassles about any request.

matheresa

18 de dic. de 2013

Judy was most professional and extremely knowledgable about the inventory and the specific car. She was informative and demonstrated the technology in the vehicle. Judy made the purchase memorable.

mk2691

10 de dic. de 2013

My experience with Knauz BMW and Bob was great and I would recommend anyone interested in purchasing a BMW to go visit Bob. This was my first car and Bob guided me through the entire process step by step, making sure I understood what I was getting. He put in a lot of effort to get me the best deal possible, and worked hard to give me the price I paid for my car. He made sure I got all the discounts he could offer, including a graduation discount of $1000. He answered all the questions I had for him in a professional manner, and he was very friendly in explaining the details of the car, as well as the service I would be receiving after I bought the car. I was in a rush to get somewhere after buying the car and since he didn't have time to finish explaining every detail about the car, he had me come back a few days later to finish. He is very thorough. Visit Bob, you won't be disappointed! Steve, who finalized my sales for me, was also very friendly. He was quick but thorough in signing all the paperwork and engaged in a conversation which made the process more pleasant.

janet955

5 de dic. de 2013

Loved working with this dealership and Judy Powell. Husband has a Mercedes; this is my first BMW. Judy Powell found the car we wanted -- color and equipment -- in days. She is so pleasant and knowledgeable and handled all the processing and paper work very efficiently. She rescued my sunglasses left in previous car being traded in, and personally sat with me and the "genius," to orient me to the wonders of this car. She says she is always there for me if I have any questions or concerns, and I'll go back to her if I need to.

GO44sally

5 de dic. de 2013

The purchase experince at Knauz was overall pleasureable , and I would recommend . The staff that I dealt with our obviously very well trained and are experinced . There was not a question that I raised that was not answered in anything but a honest and forthright manner .As a professional business person , i appreciated the - thinking from the client's viewpoint - that they communicated . Patience , a lack of pressure - but the still the right level of focus earned my business , and will continue to do so.

HR1130

2 de dic. de 2013

This was my fourth purchase from Knauz and first time working with Judy Powell. She really listened to what was important to me and offered several options (both new and certified pre-owned). She was very helpful during the test drives --- pointing out the similarities and differences between the cars I was considering and my (then) current BMW. It was a busy Black Friday morning but I did not feel hurried in any way.

Karuna4u

2 de dic. de 2013

Worked with Judy Powell to purchase 2011 CPO BMW 5 series. She is simply awesome to work with. She knows what exactly you are looking for. Well versed with great sales experience and with high knowledge in BMW auto. She also helped me in trade in my old car. Overall experience here at Auto Dealer and especially with Judy is great. Going to refer so many friends to her soon.

Jonespe

21 de nov. de 2013

I felt like I was back in the 1980's buying a 10,000 car yet I paid $100,000 +.Trying to push a third party warranty and all the other 1980's tatics.Just a very rude guy !!

swilkin99

18 de nov. de 2013

I worked with Bob Geisheker and would recommend him to anyone buying a new BMW. I took my time researching the BMW 550 I was seeking to buy and, in the process, I spoke with 6 dealers in the Chicagoland area. Bob was hands down the most helpful in finding what I was looking for and in getting me the best price in the area. He was the most professional and a real pleasure to work with. It also was also a real bonus being able to find the car that I wanted at Knauz which was closer to my home on the northshore. It was the nicest dealer that I visited. If you are buying a new BMW go to Knauz and ask for Bob!

cjohan77

14 de nov. de 2013

My overall experience at Knauz was good not great and here is why. I running late to pick up my new X5. There was 3 deals ahead of me in finance. The finance guy seemed to be a bit overwhelmed due to his language to the other salesman which in my opinion wasn't very professional since a customer like me was in earshot of everything he said. So while I waited patiently Bob took me through the vehicle and made sure I knew everything there was to know about the vehicle. Since I was in a rush to get back home to have dinner with my family Bob was very attentive to the time and kept tabs on finance to make sure I could get out in time. Well it took a couple hours and Bob did a great job keeping me calm and informed. After getting into finance office I was in there less than ten minutes. I just wish I didn't have to wait a couple hours to buy my vehicle and hear the foul language out of the finance office.

Eve262

1 de nov. de 2013

Fadwa, made buying my BMW a WONDERFUL experience! Hands down sold me from the start couldnt have made any better choice! Thank you so much!

RickJ3223

31 de oct. de 2013

We purchased our 2005 from Knauz. We searched local BMW websites and found the Knauz site the most informative and easiest to use. We picked out a car and then went to the dealership. Judy Powell greeted me and was happy to answer my questions and take me on a test drive. Our new car is a 2014 328xi and we love it. Judy was very helpful during the purchase process and reviewed the vast array of functions the car can perform with my wife. Our old car was quickly appraised and we received a very fair value for trading it in. Judy introduced my wife to the service managers while I completed paperwork with Steve Kwasman. I was pleasantly surprised at the ease of completing the paperwork. Although we know the goal of a dealership is to sell cars, everyone we came in contact with seemed to be genuinely interested in us as people. We chose Knauz 8 years ago because we felt welcomed when we walked in and I'm glad to say we felt welcomed this time as well!

KKosky

31 de oct. de 2013

We recently worked with Judy Powell in purchasing a certified pre-owned BMW. Judy was great to work with, was very professional and really knew her stuff. Knauz had a nice selection of great preowned cars. My wife and I both would highly recommend Judy.

Spitzer

31 de oct. de 2013

Judy Powell was my sales representative...she is friendly, bright, articulate and compassionate about her work...most importantly, Judy cares about her customer(s). Will be buying another BMW from her in the future. Today I provided a friend with her name as he is interested in purchasing a BMW...what better endorsement is that!

georgiazeigler

29 de oct. de 2013

I bought my last BMW at Knauz in 2003 and had a memorable experience. I went back a few weeks ago fully prepared to see a few certified pre-owned vehicles I was considering. One was sold before I got there that day and the other didn't thrill me. As I was leaving I met Judy Powell where she politely asked me to give her a little time to help me find what I was looking for. She said she was confident she could put me in a new car for what I was willing to spend on a used one. At first I was skeptical but her grace and knowledge convinced me to stay.What do you know...a few hours later I drove off in a NEW 2013 that fit me like a glove. I was nervous since I was really not expecting to make a purchase that day but I felt so comfortable with Judy that all the stars aligned and I did just that.She is a gem. So personable and real - whether you appear to have money or not (a person that could afford Beamers without batting an eye or someone like me, who buying a luxury car is a once in a decade thing) she will treat you with respect and do the very best she can for you.I love my new car and I made a friend. Not many people can say they actually admire the person that sold them their car! Thanks Judy and thanks Knauz!

BriceMiller

29 de oct. de 2013

First off thank you Robert Geisheker for the excellent CPO purchase experience. I have been looking for a CPO BMW 335i xDrive with a manual transmission and the sport/navigation/premium/cold weather packages for 2 months and finally found one at Knauz Motors in Lake Bluff, IL. I live in Alaska, so there were a lot of emails/text/phone calls back and forth trying to decide if this was my dream car and worth taking the trip to Illinois to drive it back. Every time I called he was more than happy to talk to me and was very knowledgable on the options on this car. He also worked with John Sherrier to get a me fantastic price and extremely affordable financing option.So I finally made up my mind and decided to fly down to get the car. He picked us up from the airport which saved us a 40+ minute cab ride and when we got to the dealer ship the car was on the showroom floor in pristine condition, it looked brand new (it was a certified preowned). I do not know how they got the car so clean!!Anyway, long story short excellent service, great people all around and when it comes time to get another BMW I will be flying back to Lake Bluff, IL to pick up another one from Knauz Motors.Thanks again to Robert Geisheker and John Sherrier,Brice Miller

edludera

28 de oct. de 2013

In my many years of car shopping I have encountered numerous sales people who have displayed varying degrees of expertise. I have found very few, if any, who have the experience, knowledge, personality, patience, professionalism and dedication to customer service excellence that Judy possesses!She has been wonderful to work with. I especially appreciate her willingness to listen and understand what I want as a customer. I feel very confident in putting my trust in her as an honest person, who is making every effort to satisfy the customer. Since leasing my new 2011 BMW X5 over three years ago, I have been extremely happy with its performance as well as the service provided by Knauz BMW. While I have not had any major issues, I am confident that Judy would be able to resolve any that may occur. Having been in sales, marketing and customer service in my career with Abbott, I can say with the utmost confidence that the person selling the product determines the success of that business. Anyone who has dealt with Judy knows that she contributes to the success of Knauz BMW through the care she takes in dealing with customers.Thats why Ive decided to lease another BMW X5 today. The 2014 X5 looks great! But the deciding factor was that I would continue my relationship with Judy as my BMW Sales Consultant!

Jhrub

27 de oct. de 2013

Robert made buying my new BMW an easy and enjoyable experience. He was very knowledgeable and worked very hard to get me the deal that I wanted.

dennisremke

26 de oct. de 2013

Bob Geisheker immediately greeted us at the door, making sure we were comfortable walking in the dealership(I called him from the parking lot to tell he we were there). His approach was very professional and friendly and very knowledgeable about the automobile industry. He knew what I was looking for, found it and we bought the card. The dealership was great!!!!!!!!!

Juju175

26 de oct. de 2013

Overall I am very saticfied with the buying experience this time due to the fact that I wasn't pressured to commit and the salesman had much knowledge and was very courteous.

CarolanKlapper

24 de oct. de 2013

All was great. The entire time was well spent and I certainly got the attention I wanted. Would recommend Judy Powell to others looking for a new car.

Hicham_T

17 de oct. de 2013

I purchased a car from Judy Powell almost 1 ago she is an excellent sales person. She answered all of my questions and worked with her sales manager to find the vehicle that I wanted at a great affordable price at the end of the sale. Judy understood how important it is to listen to the buyer and spend as much time as needed to finalize a sale. This is the first time I worked with Judy and highly recommend her to anybody that is planning to buy a new or used car. She does treat us like family every time we go to the dealership for oil changes or car washes. I always stop by her desk and chat with her I really do feel comfortable buying another car form Judy again and from Knauz BMW for their great service and great prices.

susanarm

17 de oct. de 2013

Judy Powell is an excellent sales person. She answered all of my questions, and worked with sales manager Bob Graziano to find the vehicle that I wanted. Judy understands how important it is to listen to the buyer and spends as much time as needed to finalize a sale. This is the second time I have worked with Judy and highly recommend her and Knauz BMW.

AmyK555

15 de oct. de 2013

Bob, was very helpful and friendly from the start. I asked many questions and had a number of changes and thruout, Bob was patient and understanding. I would highly recommend Knauz and Bob. Already have!!

manueld

14 de oct. de 2013

Judy was fantastic, with her approachable character and her eagerness to answer all questions. She knows the brand and understands why the customer is considering it.

JamesMarsh

13 de oct. de 2013

I live in Pittsburgh, Pennsylvania and was shopping for a 2013 BMW 3 series. Bob Geisheker made me the best deal of any dealer who had the car I was looking for from Western Pennsylvania to Colorado. It was well worth the 8 hour drive from Pittsburgh to Chicago. The sales staff at Knauz BMW was extremely knowledgable and very efficient. Even though the dealership is 500 miles away, I will definitely consider them again when I am in the market for another car.

Monikahryn

12 de oct. de 2013

We are very impressed with how well Fadwa Charnitski treated us. She was very friendly, down to earth and great to work with. She made the transition very smooth and shared a lot of valuable information about the car with us. We bought many cars in the past, but she is the most amazing advisor, we have ever met. If you ever visit Knauz make sure to say hallo to Fadwa , she will really take great care of you.

Reilly1

12 de oct. de 2013

From the moment we walked into the dealer, we were warmly greeted by Judy's kindness. As she graciously addressed all of our questions and concerns, it became more and more evident that she cared about our needs as much as she cared about helping us to find the vehicle best suited for our family. She truly went above and beyond in assisting us from step one in searching for our perfect car, and she made it clear that her assistance did not end there. She kindly has followed up with us after the purchase of our car and let us know that she is still a resource for us any time a question or concern may present itself. Thanks to Judy and her diligence, our experience of purchasing our car with at Knauz BMW is one we would gladly recommend to another and one we ourselves would happily repeat.

NestorPerea

11 de oct. de 2013

Well I purchased my thrid BMW from Knauz in Lake Bluff, IL. Knauz is also the dealer at which I have my cars serviced. I have been looking for a new or CPO X3 for approxiamtely 8 months and began this journey early this year with the assistance of Judy Powell. She was a great listener, understood what I was looking for, actively engaged me in the process as a person and friend, looked for new vehicles meeting my requirements, and was warm and friendly. Really a great person to be around whenever I visited Knauz or when I called or emailed with a quetion or request. Her customer skills are top notch. Next time I am looking for another BMW I will certainly give Judy a call!

treitlerstan

8 de oct. de 2013

I entered knauz with no expectation of leasing a new car but because of the friendly helpful service from Judy Powell I left with a new vehicle.I've been a customer at Knauz for many years abd have never been disappointed. I would recommend Judy to anyone looking for a new car.

Luis2560

7 de oct. de 2013

This time was my third consecutive car purchased at Knauz. This decision was easy due to the excellent on service, customer satisfaction mind set, and attention to details during the purchasing process and great partnership and professional relationship, especially from Judy Powell. When I made my decision to buy a third car, as a hobby and personal entertainment sport car toy, I approached Judy which automatically gave me great potentials alternatives/options, to satisfy my sports car desires. To be honest Judy's VIP treatment and attention to details during this process, really help to feel myself comfortable and smooth out this decision making process, a third car purchasing so you can imagine a lot of internal thinking process I went thru before visiting Judy.Definitely if you are in the process of buying a car I encourage you to visit Judy Powell at Knauz dealer, so youll thank me...

Andyh21

7 de oct. de 2013

Bob was a complete pleasure to work with. He was friendly, informative and provided a range of suitable options to meet my requirements. I will be recommending both Knauz and Bob to several other expats who have also recently moved to Chicago and are also looking for a good car and a great service!

alex41489

2 de oct. de 2013

The overall experience of buying a new car was fantastic. I traded in, got a fair value for my car, and walked away with a brand new 4 Series. Robert was great and easy to work with. I would 100% recommend Knauz.

Cityshoes4

30 de sep. de 2013

Bob was amazing! He worked really hard to find me the right car. He was always patient and I never felt rushed. He was the reason I bought my car from Knauz BMW.

KGross970

29 de sep. de 2013

Judy worked with me throughout the whole entire ordering process. I ordered my car the first day the model was available and knew the delay would be slightly longer to get it built. She kept in contact with me throughout the process and let me know the minute the car showed up at the dealership. The dealership hurried to get it ready for me to take delivery and it was well worth the wait. Judy even stayed late to make sure I was comfortable with the features of the car before I left. Her positive attitude and friendliness made this process better than I could have hoped for. I will definietly buy my next BMW from Judy.

MalahatQureshi

18 de sep. de 2013

I replaced my BMW 535 with 2014 535 ...I'm very impress with sales and finance team very straight froward .. I'm looking forward for the long time relationship for this dealer ship .. since I just bought it so not sure about customer service yet but Judy and Bob was a great resources there if you ever want to buy a car go and see Judy .. Best!

ironmiketoo

18 de sep. de 2013

As a long time customer of Knauz, I had high expectations when it came time to trade my 2006 BMW in on a new one. This was my first time dealing with Judy Powell, but she met or exceeded those expectations in all areas. The adjectives would include friendly, helpful, knowledgable, thorough and patient to name a few.All in all it was a very good experience ( which buying a new car often is not ) and Judy and Knauz saw to it that I can continue to say that I have never had a bad experience at Knauz. By the way------ I love the new car.Michael Simpson

joantfield

6 de sep. de 2013

Judy Powell greeted me graciously the first time I entered the agency. Her knowledge of the cars combined with her professional demeanor were impressive. She has a talent for making you feel as if you are her most important client and gives the attention you cannot get elsewhere.Judy's followup process and her eagerness to win your business made it easy for me to decide to become a Knauz client. In this competitive environment, her personal touch made all the difference.

RickWarmbold

2 de sep. de 2013

reviewed in the last weekI walked into BMW showroom and looked around in bewilderment as it had been quite some time since I had even been in any auto show place looking for a vehicle for myself. Judy Powell then came over introduced herself and began to re teach me the process of becoming an automobile owner. We started with the new model 2013 and then to the pre owned. All the while she was trying to help me figure out what I wanted. When I informed her I would like also to view the Mini should took me right over to the car I had described to her while looking at the BMWs. The Mini Roadster was the car for me and Judy set it all up for me from test drive to ownership. Judy and the rest of the Knauz staff both at BMW and MINI made car buying a joyful experience and I am quite certain when I am ready once again to purchase a vehicle Knauz will be my first choice.??

revat105

25 de ago. de 2013

I've owned BMW's (I like the 3 series) since 1999. Due to dealer service problems with my '99, I shopped at 4 dealers in 2008 for my new 328i. That's when I first met Judy Powell and Bob Graziano at Knauz. Although I had already "built" my new car on BMW's web site, Judy was very professional and polite in making sure we had considered all options. Then she found the exact car we wanted in inventory. But next she shocked me with her price offer; I told her it had to be good. It was, it beat the other 3 dealers I had quotes from -- including the one where I had previously purchased 4 cars over the years. Her efforts at that delivery impressed my wife and I. But I was more impressed with the follow-up and genuine friendship she has maintained with us since that June day in 2008. She has continued to check on our satisfaction, kept us informed when something new came up that we might be interested in, and has just been nice. When our warranty was about to expire a year ago, she contacted us to see if we might want her to start looking for a replacement. I thanked her, but reminded her that I liked to keep cars for a longer period but, if I changed my mind, I'd be sure to give her a call. That just happened. We had a rare problem with the 2008 and brought it straight in to Knauz service. Josh Paez gave me the bad news and some time to think through my decision. While I was deliberating, he went to his management and BMW NA; though out of warranty, we were able to reach an equitable solution to fix the car. Thank you Josh. Judy was off but I talked to Bob Graziano and told him that, though Judy was off, I would leave her a message about my predicament and make an appointment with her for tomorrow. Well, long story short, Judy and Bob did it again. We found a 2014 BMW 328iX in stock that fit our needs and took delivery of it the same day. Once again, we got a fair deal and Judy did everything to make sure we were satisfied -- including making sure we had a proper introduction to the i-drive system, albeit after hours. She went the extra mile. Thank you Judy. Oh, and thank you Josh and Bob as well. See you again in 4 years.

JamesSparling

22 de ago. de 2013

Judy Powell managed our purchase with care and confidence. She followed up with us as our car matured, invited us to consider buying and ultimately offered a deal we had to take. Her positive and relaxed demeanor made the process pleasant and engaging. At the end of the day the transaction was still the trade in of one car and the purchase of another. It is always wise to know what your car is worth before you show up to do a transaction. We did have a serious discussion with the specialist for trade-ins which ultimately worked out favorably. Judy's thoughtful manner and engaging spirit helped a lot to get the transaction done.

dgibbon1

22 de ago. de 2013

Working with Judy Powell while purchasing my CPO 335i was as good as it gets. Judy is a professional in every sense of the word. No pressure, no hassle, excellent service. Thank you!

Mgreenv10

21 de ago. de 2013

My experience at Knauz BMW was my first experience purchasing a BMW. Not only is this the best dealership in terms of price but their staff was second to none. This being my first car and having military affiliation they strove to help me in any way possible. Specifically Judy Powell was extremely knowledgable in all vehicles that were shown to us and has become a frequent contact asking how my new BMW is! I highly recommend interested buyers to take interest in their offered courtesy vehicles and their competitive pricing that Knauz offers.One other thing to note is the service that is given with any purchase. Their dealership gives free car washes at any time and will literally make your car look as good as the day you drove it off the lot.

CameronTitus

18 de ago. de 2013

My experience with Judy Powell at Knauz BMW was remarkable to say the least. She was very helpful, punctual, and accommodating to the point of seriously expediting the process of buying a new BMW. She was able to sell me a car at a very, very friendly price. Working with Judy was a genuine pleasure and I can say with all honesty that I look forward further business relations with Knauz BMW.

leoncior

2 de ago. de 2013

Amaizing customer service, the attention to detail provided really show you their professionalism on everything they do. I want to point out the extraornidary service provided by Judy Powell, without any doubt Judy is the BEST sales representatives I have ever work with when buying a car.

JrivF

1 de ago. de 2013

Judy is just amazing from the moment you sit down with her she makes you feel as part of her family. Judy is able to make a car buying experience smooth and fun. She really listen to the costumer and delivers on what you are looking for in a dream car. When looking for a sales rep look for the best, look for Judy Powell.

sandysloan

25 de jul. de 2013

Judy was one of the most experienced and knowledgable Car Sales Reps I've ever worked with. My 16 year old Grandson was with me when I picked the car up. He was so impressed he said he would buy a car from her in the future. Fun experience.

madrigal9

23 de jul. de 2013

My husband and I have been exceptionally fortunate to work with a great team of employees at Karl Knauz Motors. Everything from maintenance and service on our older model 2005 BMW X5 to the recent trade in and purchase of our new 2013 X5.In making this new car purchase, we briefly thought about changing to a different car manufacturer. For all the right reasons we decided to stay with BMW and very glad we did. Judy Powell (our new car salesperson) along with Steve Kwasman (Business Manager) gave us every confidence to know all the financial numbers that go along with making this type of purchase. No hidden numbers, transparent and easy to understand the purchase price of this vehicle.We want to thank Judy for her professionalism. Her knowledge, experience, patience and detail in allowing this sale to work for us is immeasurable. 100% integrity all the way!And our thanks to Steve Kwasman. If you must sign a financial contract in making your vehicle purchase, he might just be the perfect guy to work with. He was for us!We are very happy with our decision to make this new car purchase from Knauz and will continue our service and maintenance program with them. It takes a professional team to make that happen.

toad678

12 de jul. de 2013

After doing much research, I narrowed it down to a couple vehicles that I wanted to test drive before I made my purchase. I walked into Knauz on a weekday afternoon and Fadwa Charnitski walked up to assist me with a great big smile. What a pleasant surprise! I've never dealt with a sales associate as knowledgable and down-to-earth as she! After I test drove the car's, I needed some time to weigh my options. She completely understood as she knew this car was a large and important purchase to me. She never pushed me and made me feel completely at ease. A couple days later, I was ready to make my purchase. Fadwa helped make the process incredibly easy, quick, and helped me get into my new BMW at a great price. She sets the bar for all. Will definitely be purchasing from her again in the future.

Racer4231

12 de jul. de 2013

I've bought multiple vehicles from Fadwa Charnitski for my family and I. Her experience and excellent service Is the reason I just bought my new 5 series and will continue to buy future vehicles from her at Knauz BMW!

Schmitj55

2 de jul. de 2013

Judy Powell was phenomenal to work with. She did a thorough search for the car I wanted, kept me in the loop and found me exactly what I wanted. She is the GOLD standard for sales folk and I wish everyone was as great as she was to work with!!!

JDBIV

28 de jun. de 2013

Judy was very helpful advising us on selection of the new car and financing instruments to best meet our needs . We are very happy and enjoy our new car now. I very much appreciate Judys patience and time spent with us explaining various options and answering various additional questions with additional information requests on time. Judy is truly trusted and reliable advisor.

kwmilligan

27 de jun. de 2013

Judy Powell did a terrific job of listening to my needs and finding the perfect car for me and my family. Upon delivery she went through every feature of my X1 to be sure I was comfortable with all aspects of the car, as I had not owned BMW in the past. I would whole heartedly recommend Judy!

HaochenLi

21 de jun. de 2013

Judy Powell, one of the employees of this dealership, just so good, we took test drive the BMW M3 and purchase the car right after that. Great dealer.

susiebarrett

18 de jun. de 2013

Our third BMW from Knauz. Here is why: great salesperson, take home test drive, ease of process of purchase, timely, creative delivery, follow-up, wonderful service department, and overall well run dealer.

kknewbmw

12 de jun. de 2013

I went to see the car but the way she explained and convinced me to buy.. it's too great... Sales process went very smooth and had a great experience.

lhgr

25 de may. de 2013

Judy was a pleasure to deal with. She was courteous, knowledgable, and fair. She worked hard to find the right vehicle for me, and then worked with me to get to an agreeable price. She was kind enough to follow up the next day, and make herself available anytime to help me work out the complex electronics.

mkoyfman

12 de may. de 2013

I have purchased two previous BMWs from Knauz over the past 7 years - both from the same sales person. Yesterday, I came in, and asked for an available sales person who could help me place an order for a European Delivery 5-series model. I was introduced to someone(the whole experience made me forget his name), we sat down, and I told him what I was willing to pay for the European delivery car, based upon my previous purchase. He took to the sales manager(did not say his name), and after 5 mins or so came back and told me that I got luck last time and they are not willing to do the same deal again. He said the sales manager was willing to offer only a $1,000 discount. I asked him if they realized that I purchased 2 cars from them and brought all my 3 BMWs to service there - he said that yes, the sales manager looked at my history with the dealership. I was floored. I asked him if the sales manager was not even willing to come out and have a conversation with me - he said no. After that, I got up a left. That arrogance and lack of relationship management has put me off to the point that I wouldn't buy a car from them if they even offered it at cost.

jsieg1234

8 de may. de 2013

Judy took over from another salesperson, as he was busy with another customer, and did an outstanding job. Judy took the time to find exactly what I was looking for, even though the car I wanted wasn't on the dealer's lot. Delivery was fairly short and easy, and was also a good experience. She took all the time necessary to make sure the process went well. Had some major issues with the car I purchased, and Judy made sure that BMW did the right thing in order to solve the issues. I've never had a salesperson care about their customer so much. Knauz is an excellent dealership (both sales and service) and I highly recommend working with Judy to purchase or lease your next vehicle.

fshahid

8 de may. de 2013

Knauz BMW is our local family! thatis exactly how we feel!!!Their service level is EXCEPTIONAL and the pricing on their vehicles are agressively competitive which gives them an exceptional edge!!!We worked with Dan Wright who helped us for over a month to find our dream car (which we found and purchased)! Dan is an amazing, honest and exceptional person who has knowlegde regarding their products and services and he KNOWS his customers!!!! Dan;s particular service to us is what drove us to go to Knauz for the purchase of our vehicle. We thank Dan for helping us find our dream car and for working with us to make us sooo happy!!! We will purchase our vehicles in the coming years from Knauz becasue of Dan!!!!We also worked with Jeremy Zndersic who services our vehicles every time we go to Knauz. Jeremy's service is impeccable as it relates to timeliness, follow up, and accomodating our requests. His is exceptional in what he does for customers like me and my family!Like I said, Knauz is partof our family now and we are thankful that they exist. EXCEPTIOANL SERVICE LEVEL and HONESTY!!!!Thank you for giving us the opportunity to write this review, I strongly recommend customers to drop by and meet Dan Wright for the purchase of their vehicle or service their car and see Jeremy Zndersic.Sabah Zaman

joelz

6 de may. de 2013

Judy was great to work with and made the car buying experience worthwhile. I was out in the market looking at all types of cars (SUV, sedans, different makes) and right when I walked in Judy took me the car I ended up driving home. I had worked with Judy in the past, but the individual buying the car ended up going to another dealer - this had nothing to do with KNAUZ or Judy. Judy listens to you and identifies with what you 'really' need. She won't oversell or pressure and make car buying enjoyable! I will definitely be back!

pivanov

8 de abr. de 2013

My experience with Karl Knauz BMW and Judy Powell was nothing short of flawless. Judy is knowledgeable, courteous and very professional. She helped me every step of the way and I am very happy with my choice. I would highly recommend Karl Knauz and Judy to anyone interested in "the ultimate driving machines" ;)

Tynatch

1 de abr. de 2013

Judy Powell was outstanding. She listened to my situation and what I was looking for in a new BMW. She immediately steered me to the perfect car for me, then explained why it was perfect. I thought a 3 series might be too small, but she quickly pointed out the differences in the new 3 series and how the new size and features of that particular car would work for me. She throughly reviewed all the features and absolutely knew her product from top to bottom. I test drove that car and never looked at another. Interestingly, I had reviewed the Knauz inventory before my visit and had written down the stock numbers about eight different cars in inventory that I thought might work for me. I had highlighted one however that based on it's description seemed perfect. Only after I had purchased the car Judy had steered me to, did I discover that I had purchased the car I had highlighted. Great job Judy, it was a pleasure to work with you. Knauz is lucky to have you on board! B.H.

Reilly1

31 de mar. de 2013

Judy went above and beyond from the very first time she approached us in the dealer to ensure that OUR needs and desires were the number one priority in all of our interactions. She was responsive to our evolving requests ultimately leading to the selection of a vehicle ideally suited for our family. Through all of this, Judy was extremely pleasant and professional at all times--making this an exceptional experience.

mgreidel

29 de mar. de 2013

Judy took over from another salesperson and did an outstanding job. Delivery was great and a good experience. She took all the time necessary to make sure the process went well. She even assisted in getting our leased MB back to the other dealership. Steve did a great job processing all the financial paperwork and going through all the options. Overall great experience and expect it to continue with Knauz.

JasonHuizenga

18 de mar. de 2013

I was considering purchasing a BMW and Knauz was my first stop. I met Judy Powell and she took the time to listen to what I was looking for and within a few minutes had a car that had 99% of my "wish list" waiting to be test driven. This also happened to be right in the price range that I was looking for. Her explanations of the pros and cons of different features was thorough, as was her commitment to me choosing the right car, not just the most expensive one. Since the purchase Judy has followed up with me to make sure I am happy with my purchase. I would highly recommend her to anyone who's looking to purchase a BMW.

salukimike

16 de mar. de 2013

I had an unfortunate problem that required BMW to buy back my car due to serious engine problems. The entire service team at Knauz, especially Jeremy and James were terrific in both explaining my problems, and keeping me up to date on possible repairs. When it became clear that the car couldn't be fixed, my salesperson Judy Powell was outstanding. She helped me with the ordering, kept me up to date with the progress of the car, and did a great job with delivery

JeffMarcus

2 de mar. de 2013

We can not thank Judy Powell enough for all of her outstanding work to help us with a gret deal on a new x1. She was relentless to ensure that we were able to find the vehicle we were looking for at a very fair price. Judy even was willing to come in on her day off to be sure that we could complete the sale to ensure that we could take advantage of all the incentives that were available. Judy is a true professional and provides the highest level of customer service that I have ever received. Judy, her manager Bob, and the finance team provided great support throughout the process. We have been long time customers of Knauz because of the exceptional service provided from sales to maintance. We highly recommend Knauz and be sure to ask for Judy!

AliceFiggs

28 de feb. de 2013

My experience with Judy Powell was awesome. She was very friendly and helpful. I was very pleased with her service. I will reccommend friends and family members. A great sales person.

TedKamberos

28 de feb. de 2013

Our great past experience with Knauz Land Rover led us from the city back to Knauz BMW when shopping for a car for my wife. There we met Fadwa Charnitski and fell in love with her and the new BMW X1! Fadwa is extremely knowledgable, and was the perfect guide to lead us through the car buying process. We feel so fortunate to have had Fadwa as our "client advisor." My wife insists that we'll never buy a car from anyone else! I tend to agree.-Ted Kamberos

HildaX3

24 de feb. de 2013

This was a very great experience buying my car, Judy Powell was a very good sales person, she was excellent explaining all car fixtures, benefits and services. She work diligent with me so that made my decision easier, I love my BMW X3. Thank you Hilda Rosario

sdiykov

21 de feb. de 2013

The visit has been prompted by a timely info sent to me by Judy suggesting to consider earlier re-leasing of my BMV vehiclethat has been due to be returned in June 2013. She has offered a good promotional opportunity deal their dealership just introduced to loyal customers. I have leased already my 4th BMW (328i) with this dealer and the reason for that is the level of service and focused attention to my needs I receive every time I visit them. Judy stays always in touch to update me on their business, service and sales campaigns, new products and deals offered.Most friendly and accommodating sales persons and all personnel in Sales and finance.I will continue to do business with Judy and her collegues and will gladly recommend it to all current and prospective BMW owners. Sergey Diykov

jeffgri

21 de feb. de 2013

Just purchased my 2nd new BMW from Judy. She is fantastic to work with. If you are looking for a truly 1st class car buying experience, stop in and talk to Judy. She is courteous, genuine, patient, and listens very well. I like that she tries to schedule appointments with folks so as not to be randomly disturbed when engaged with me during the car buying process. If you want to drive every car on the lot, she'll take the time to do it. And you will NEVER feel pressured or influenced to do something that you aren't comfortable with. No games. On top of it all, both deals that we negotiated at Knauz were very aggressive so we left happy and of course walked out telling all of our friends.Really, what more can be said? Judy is top knotch and we are already looking forward to our next car buying experience with her.

AnneAndEl

16 de feb. de 2013

Judy was our client advisor. Working with her was wonderful -- the best car-buying experience we've ever had! Thank you, Judy, for your attentiveness to us and your impeccable attention to the details!

sqpemberton

15 de feb. de 2013

My experiences with Knauz began when I had an older model 5 series that needed repairs. I had just located to the area and still had an out of state registration, DL, etc.. The service department at Knauz hooked me up with a very nice loaner car while mine was being repaired. The service to the 5 series was performed on time, I was kept well informed during the progress and the cost was reasonable. I knew that I would need to trade my 5 series for a different vehicle soon, one that would handle the cold climate and snow and I knew when that time came I would return to Knauz to purchase because of my wonderful service experience. My relationship with Knauz and the fine people there began early on in the service department and I knew without a doubt or without looking to other BMW dealerships that Knauz would be the dealership I would purchase from. I had done my homework before I arrived for my appointment to purchase a new vehicle. I was pretty sure I wanted an X5 and the features I wanted. I was greeted by a friendly client advisor named Adam. Adam's professionalism and knowledge of BMWs were very impressive. He encouraged me to test drive an X3, a 6 series and the X5, all with different engines, features, etc.. Adam did a very thorough job of making sure I purchased exactly the right BMW to meet my needs. I did something I have never done in my lifetime, I ordered a BMW X5. I was thrilled. And I have been extremely happy since my purchase. My ordered vehicle arrived in about two weeks and the love affair began. Sadly right after I purchased my new X5 I had a minor fender bender. Now I would unfortunately get to experience another aspect of Knauz BMW..the body and repair shop. Once again it was all five star service. I was kept well informed of the progress of my repairs and my vehicle was promised and delivered on time. Another phenomenial experience at Knauz.Being a business woman myself I value other businesses who offer top notch quality products, service, sales persons, friendly staff and impeccable business values. Kuddos to Knauz! You guys rock! I am and will forever be a loyal Knauz customer.

Luis2560

13 de feb. de 2013

I gave this rates because my experience at a customer, I was treated in a fairly and friendly manner, with a lot of professionalism and great customer satisfaction environment.Also Judy made me feel that I knew her more than 20 years; she was so friendly, very professional and I felt that I was treated in a very comfortable customer delighting environment. She know very well BMW cars and she could be able to articulated, in a very exciting mode, cars fixtures, descriptions, extras, differentiation, series benefits and advantages in an outstanding descriptive manner. She did a great job and so I feel so comfortable to recommend her to potential car purchase friends and colleagues.Thanks Judy....

jsolomon

1 de feb. de 2013

Fadwa was exceptional with her customer service. We leased a bmw x5 from Knauz. She was not only helpful with counseling me on the car order and delivery process, she knew her stuff cold, and financially made it worth my while. one of best sales people i've ever worked with. Also, Knauz blew my local dealer away with price and responsiveness. we have had previous good experiences with them (at their mercedes and land rover dealerships) and we're happy to duplicate the process at bmw. thank you knauz!

llishans

31 de ene. de 2013

I felt like a truly appreciated customer when I was communicating with Judy. She informed me about different options that her dealership offered and helped me make an informed decision.

edwardscw

20 de ene. de 2013

Judy Powell did an excellent job in helping us with our purchase of our new X3. She has a wealth of experience and knowledge, but foremost was the tremendous empathy she showed during our decision process. She really took the time to listen and understand our needs. We will likely be back to work with Judy again and would highly recommend her to others.

sbtoban

18 de ene. de 2013

I visited Knauz very late on a Monday evening, just before they were about to close. Despite the late hour, Judy Powell took extra time with me to provide all of the information I requested regarding a specific pre-owned vehicle, and we went for a test drive. Judy's follow up that evening and the next day before I returned to purchase the vehicle (and sell my then-current car) was terrific. No undue pressure, just a commitment to excellent service. I found the same to be true of both the pre-owned representative valuing my car (Kurt) and the finance representative(John). I would return to work with Judy and the entire team again in a heartbeat. I'm thrilled with my purchase and the experience.

pjupchurch

15 de ene. de 2013

I bought my new BMW from Knauz two weeks ago. Exceptional service, and Judy Powell is the best sales person we have ever dealt with. She is the person to work with to meet your needs. I highly recommend this dealer as this is my second car with them - honest, responsive, and flexible.

chrisn2

3 de ene. de 2013

We went in to have our 2008 BMW 328 serviced and while there ended up purchasing a 2011 328 courtesy car. We thoroughly inspected the car and only found a trim ring on the nav controller damaged. To close the deal, we asked to have the windows tinted and the controller ring repaired. We were told the car would be ready by Friday and at this point had no problems with Knauz. When we came to pick the car up 2 days later the problems began. The car was getting the windows tinted on Friday and we told Judy that we could wait until Monday but she said she would have it ready that day. We live about an hour away and got a call around 3pm that the car was being detailed and would be ready at 4pm. We arrived at Knauz around 5pm and they close at 6pm. The car was covered when we arrived with a big bow on it. When Judy removed the cover the first thing we noticed was the smudges on the side of the car that my wife had left when we had inspected the car two days before, we even found a half filled water bottle under the seat,so the car was definately not detailed. The window tint was done and Judy told me they had to replace the whole unit in the center consol to fix the sharp piece. When I opened the passenger side door I immediately saw a very noticeable gouge on the door panel. I showed this to Judy and she said that was there before and that "I was handy, you could fix that". We were rushed through the finance department because they were closing. On the drive home I asked my wife if she had seen the gouge. She said it was not there before. We are both convinced that the damage happened after we inspected the car, probably when the console was replaced or the window tint installed. There is no way I would not have noticed it when I was kneeling at the passenger door showing Judy the control knob.On Monday we spoke with Judy and she informed us they would not repair the panel and had me talk to Phil the sales manager. He said he would look into it and called me back saying he would split the cost of repair with me.We feel that Knauz should cover the entire repair because the gouge happened in their possession. We think they were just in a hurry to get the car sold and wanted it done that Friday. We don't understand why a reputable dealer would want to jeopardize their reputation and lose a loyal customer for a part they could switch out and/or replace to make us happy to return and purchase future cars with them.

blbcre8

28 de dic. de 2012

Our experience with Knauz Auto in Lake Bluff, IL was a very positive experience from start to finish. Our salesperson Judy Powell was extremely personable, knowledgeable and helpful. Judy took the necessary time needed to ensure that we were purchasing the right car to fit our needs and her follow-up was excellent. The entire Knauz team (sales, finance, management) made our purchase a positive experience.

ldsilberman

22 de dic. de 2012

Judy Powell is without a doubt the most professional client advisor that my wife and I have ever encountered in over 35 years of automobile purchases involving more than 35 new and used models. Her knowledge of the product, and unrivalled interest in completely addressing one's desires, concerns and motivations is without peer. I advised her, and will so advise any that may read this review, that it was my good fortune and pleasure to transact my purchase with her at Knauz, a dealership to whom I have been proudly loyal for over 20 years now. I can envision myself in no other brand, purchasing through no other dealer or no other sales person. The best there is.

maemaeb

19 de dic. de 2012

This is the best car-buying experience I have ever had!!!! Judy was great!!!! No pressure, super painless, most enjoyable!!!! I DREAD car-buying, but after my experience with Judy, I feel great! I live in another state and the 2.5 hr drive (one-way) to see Judy at Knauz was all worth it. The next time I'm in the market for another BMW, I know now where to go... :))) Steve at the finance office was also the best! No pressure, very long patience (we have an 18-mth old running all over his office). If dealerships can work like this all over, there will be people driving new cars all the time! Everyone should do it like Knauz!

sperze

13 de dic. de 2012

Phenomenal dealership, treated well by everyone there and everything was appropriate for a luxury brand. Judy Powell is the best car sales rep I have ever dealt with and if all were like her buying a car would be an enjoyable experience (which it typically isn't). Other dealerships we went to (virtually all luxury brands available) paled in comparison. Besides liking the car, Judy and the dealership were major factors in our buying decision.

Ottinger

11 de dic. de 2012

The Knauz experience was very pleasant ! Judy Powell was a pleasure to deal with. I was pleasantly surprised with my car buying experience at Knauz. My first 3 series thanks to Judy, she went the extra mile for me.

azakhodin

11 de dic. de 2012

I have been customer of Knauz BMW for the past 12 years. The service team, as well as the sales managers, always make me feel welcome and comfortable. Judy Powell was helping me with my recent purchase (2013, 328x). She was very helpful to me in sorting out the options and available vehicles as well as really studying my trade in to get the most value. Judy is one of the best professionals in the business and its been a pleasure knowing and working with her.

oban

10 de dic. de 2012

I would just like to say a few words about the excellent service received from the dealership and specifically Judy Powell the sales executive we have dealt with on more than one occasion. We currently have a BMW X5 and have enjoyed all the benefits the vehicle provides, but also the comprehensive and professional service we have received from the service staff at Knauz during our ownership.So, when I stopped in on Saturday to look at an additional car, I was greeted again by Judy who spent a great deal of time with me that resulted in my second purchase.The process was smooth with no pressure being applied and Judy worked with me to ensure I got the right vehicle for my needs.She is truly an excellent sales executive and valuable asset to the organization, but most importantly, a genuine and helpful person.Thanks again Judy and Knauz and will see you again soon.John

skylane95

7 de dic. de 2012

Just bought our second car from Judy- a 2013 328 ix! As I stated in my previous note, I was going to wait until spring, but there were too many offers I could not walk away from. Judy spent the extra time providing me a relaxed, no pressure environment. In fact, the day of delivery I changed my mind on the car to be delivered and bought a different car. No hassle.No wait til tomorrow. The car was made ready in 10 minutes!Steve Kwassman, the Business Manager, reviewed my options for finance. I have never before been so well treated and respected. Usually, this is the most uncomfortable, loathed part of buying a new car. Steve is professional, friendly, thorough, and an absolute pleasure to work with.We are the only couple on our block with his and hers BMW's!

RZK

4 de dic. de 2012

I was drawn to Knauz by their wide selection of advertised BMW's. Soon after arriving at the showroom I was met by Judy, who answered my questions and showed me the vehicle I was interested in - with no pressure. Judy's knowledge of the BMW line and her friendly approach made closing the sale one of the best I have ever experienced. When I returned later in the week to pick up the vehicle, everything was prepared as Judy had promised. Everyone from the porter to the finance mgr was great to deal with. Knauz has high ratings from me in customer service.

jacqueline jones

4 de dic. de 2012

Judy is a great sales person. She is very knowledgable and helpful, she treated me with dignity and respect when it came to purchasing my vehicle. I purchaased my first car through her and now the second vehicle.

skylane95

4 de dic. de 2012

This was our first time at Knauz. After my wife's Cayenne was totaled, we went looking for a replacement. She HATES shopping for cars. When we walked in, Judy Powell greeted us and quickly established a rapport. She actually made the experience enjoyable for my wife. She listened, and within a few minutes my wife was contemplating which Ultimate Driving Machine was going to replace her departed Porsche. She test drove a 2011 328xi, and shortly afterwards took delivery.Knauz has a wonderful reputation. Judy is a knowledgeable professional who made our buying experience truly special.I am in the market for a new car within the next 3 months. I will be back to see Judy!

lizkim1

1 de dic. de 2012

Fawda was wonderful to work with from start to finish! She was able to answer all of our questions and met all of our needs. We started the process over the phone and finished when we got there which was immensely helpful as we had 2 toddlers with us. We will definitely work with Fadwa again in the future - she made the whole process a pleasure!

2013bmw535xi

29 de nov. de 2012

Buying a car from Judy was a great experience. Everything went according to plan and was very easy. I had contacted a few different dealers and Judy worked the hardest to give me the best price. She was very efficient in her follow up and stayed true to her word. I would certainly buy a car from Judy at Knauz again.

James D. Anderson

28 de nov. de 2012

I walked into Knauz BMW just to begin the process of buying a car. I have purchased two previous BMW's but not from Knauz. They are close to where I live and I thought it would be a convenient way to start. I entered the sales area and was immediately approached by Judy Powell. She asked if she could help and then asked if I was already working with one of her associates. I liked the sense of fairness implied in the question. I told her I was in a research mode, not ready to buy, and she could not have been more congenial and helpful. I came back a week or so later and continued the process with her. At every level Judy and the dealership could not have been more professional. I bought a car and was impressed with the service personnel, the financing manager and the people handling my trade-in. Judy Powell familiarized me with my vehicle in the most conscientious of ways. She made sure I was oriented with the Knauz facility so I could handle servicing when needed and reminded me several times that she was always there to answer questions and manage my needs. All in, a very powerful and enjoyable sales experience.

Barb Singer

21 de nov. de 2012

Fadwa bent over backwards to make my car absolutely perfect for me, starting with helping me decide upon the perfect options for my needs and lifestyle as well as colors for my tastes. It was a little difficult for me to choose a custom color that wasnt my usual silver or white. But with her extreme patience and guidance I am now the happy owner of a Blue Water Metallic BMW X3 with Oyster Nevada Leather. Upon delivery Fadwa was extremely helpful in explaining the nuances of the navigation and technology packages. Its was lot of information to take in at once, and in addition to the great online training videos, I know that Fadwa will always be available to answer any questions I have in the future.In addition, the Knauz service team was right there to make sure the car was spotless and clean and running as it should. Everyone was friendly and committed to making me a happy new BMW owner. My X3 looks beautiful and Im having great fun driving it.

ranilreddy

12 de nov. de 2012

As I had to decide on a new vehicle in short time and that too I am from small central Illinois city, I had really tough time finding my car with all the preferred packages. I talked to quite a few sales representatives and Judy is the best among them by far in all aspects of making the deal. I wanted to know everything possible about car, options, pricing, rebates over the phone itself, doing so I have to admit, I have annoyed people to some extent asking so many questions again and again, but Judy was very polite, honest and friendly all along the way which made me choose to buy from her even though I have to travel 200 miles. Greatly thankful to her for accommodating all my special requests and last minute appointments. Everyone at KnauzBMW were very friendly and receiving, hundred time better than other places.

Kg238

8 de nov. de 2012

I originally went to International Autos in West Allis, WI. to look at a new 535. I found the salesperson I spoke with to be dismissive and condescending. Almost like I was disturbing him to ask questions about the vehicle or that he had determined I was not worthy of his time. A bit frustrated I left and proceeded to Knauz. Knauz is about twenty miles further from my house than International Autos but it was worth the drive. I met with Judy Powell who was warm, welcoming and knowledgable. She was able to answer all of my questions and address every concern I had. I ended up purchasing a new 535i and I love the car. The purchase process was smooth and all of the Knauz staff were true professionals. IA should probably send some of their staff to Knauz for lessons on customer service.

BMWBUYERX3

25 de oct. de 2012

Judy Powell and the staff at Knauz were most helpful in all aspects of the sales process.Judy is wonderful and patient, she spent nearly five hours from start to finish with me.She even offered to spend more time over the weekend going over all of the cars' features.

bkilar

21 de oct. de 2012

I leased an X5 through Judy on Friday. She was polished, extremely knowledgeable, and absolutly top-notch! She even stayed well after the close to make certain I was comfortable working all the instruments (as this is my 1st purchase). I would definatley purchase from her again.

mph500

21 de oct. de 2012

I've purchased a BMW from three different dealerships and the experience I had working with Judy Powell at Knauz BMW was the best by far. Judy was very pleasant, knowledgeable and thorough, all without being pushy. I never felt like she was just trying to make a sale. She appreciated my enthusiasm to get the car I wanted and really went out of her way to help that happen. It was truly a uniquely enjoyable experience working with Judy and I fully intend to go back to her. I would highly recommend working with Judy. In addition to a great sales experience, working with the finance department was quick and easy. I was amazed at how quick and simple the process was. Purchasing from Knauz BMW was truly a wonderful experience all the way around.

Kevintheis

20 de oct. de 2012

Judy Powell is the best sales rep I have ever bought a car from. Friendly and knowledgeable. I would suggest anyone going to Knauz to ask for Judy. She is EXCELLENT!!

bebebrez

12 de oct. de 2012

Another wonderful experience at Knauz BMW. Judy Powell was a very knowledgeable, expert, and caring salesperson. She was also very friendly and personable. I would highly recommend using her if you are looking to purchase or lease a vehicle.

billscior

12 de oct. de 2012

This dealership is exactly 13.5 miles FARTHER from my house than another BMW dealer on the north shore, and just as far from the Mercedes Benz dealer that sold me an SUV in 2006. I've been loyal to that brand for many years, have owned 3 vehicles, and started my search for a little roadster there this spring. Shopping the BMW Z4 and the Lexus ISC seemed a formality...I was thinking about a Mercedes SLK hardtop convertible for a looong time. But then I started having trouble with the lead times from Mercedes, and Fields BMW basically IGNORED me while I wasted an hour in their showroom begging to speak to someone about spending $60k on a car with only 2 seats! I found my way up to Knauz just because they had a car to test drive and they seemed like they wanted to sell me one.My first visit was impressive - someone stopped what they were doing pull up 2 different Z4 models for me to check out and answered every question I through at them. I was stubborn, kept after the Mercedes, and even went back to Fields - this time I called first for an appointment (same results tho, no car to test drive, and no salesperson who knew ANYTHING about the BMW Z4 or its options - terrible!). I kept going back to Judy Powell at Knauz - I probably made her nuts with questions about the technology, sound system, color combos etc. but she kept coming through and had her teammate Dave Benck or the sales manager (Bob Graziano) available to me if she couldn't be there. She basically STOLE this business from Mercedes Benz. I've enjoyed the summer of '12 flying around in my blue Z with the premium sound blasting and the top down. I often think of how Judy Powell and the Knauz BMW team won me over...of course I'll have the car serviced and stored there. It's worth the extra 13.5 miles.

DRThomas

7 de oct. de 2012

Judy awesome in her friendliness and competence, as well as the manager of the department. I also liked the finance department. Also really liked the "new guy" in finance named John Sherrier. Everyone moved everything along as quickly as possible. Thanks!

kvaldiserri

26 de sep. de 2012

I worked with Judy Powell; THE best sales person I have ever worked with in any category. She had all the requisite knowledge and experience one would want from a good car sales person PLUS the X factor that made her absolutely exceptional -- the intuition and other "intangibles" that made my purchase as fun as driving "the ultimate driving machine". She took the time to get to know me personally and what I was looking for; helped me look at several options and finally, helped me custom-design the best BMW I've ever had and this is my seventh Beemer. The next time you're looking for a BMW, ask for Judy Powell to get superlative service, wisdom, patience and support.

bjsevener

20 de sep. de 2012

Knauz BMW is a top rate business. This is my 5th car lease from them, which in itself, says a great deal about the way they do business. This year, Judy Powell assisted me with the vehicle selection and ultimately, the new vehicle orientation. She is skilled at understanding a customers priorities, likes and dislikes, and assuring that their needs are met. She spent a great deal of time teaching me about the vehicle's new features. I was very impressed to find out that she did so on a day that she had been scheduled off, so that she could accomodate my schedule. I couldn't be more pleased!

adam.hodge

12 de sep. de 2012

This was the first time I bought a certified used car from a dealer and thanks to Judy and the others it was a great experience. Judy was knowledgeable and very pleasant to work with. She did a great job following up with me just after the purchase as well as 6 months down the road. I found something small after purchase that I was worried might not be covered under the standard warranty, but Judy made sure I was taken care of. This leads me a very important trait that she has, she is honest and trustworthy.If you are in the market for a new or used BMW I strongly suggest making a trip to Knauz, even if it is a bit out of the way for you.

adandapa

12 de sep. de 2012

Fadwa did a great job in working with us to help us decide on the right car to buy. In particular she helped guide us on whether we should go for a used car or a new/courtesy car

IoanaNicolescu

9 de sep. de 2012

Working with Judy was a fantastic and easy experience from the minute we stepped in the door. She was knowledgeable, enthusiastic and most important, patient with all our questions. By far the best car buying experience that my husband and I had and we are happy to say we joined the Knauz family!

sushaxv12

9 de sep. de 2012

Knauz was the third dealership we visited for trading in our car for a used 3-Series BMW. This being our first luxury car, we wanted a little more care and attention from the dealers in terms of explaining what it means to own a luxury car, the costs involved, maintenance etc., Howard Kraus provided us with this information and a lot more about the car, manufacturer, brand etc., in a very friendly, courteous and a welcoming way. He did not pressure us into buying. Given his honest, stoical, affable and professional approach in helping us, we decided to buy the car we test drove. We were offered a good trade-in price for our car and the deal was closed with no haggling and utmost professionalism. Steve Kwasman was extremely honest when explaining to us what warranty options we could add, what we should consider and what we could skip. He succinctly explained the finance documents and patiently walked us through the process till completion.Between Howard, his manager, Steve and other folks at the dealership whom we had the pleasure of working with that day, I got to tell you that it felt like I was buying a car from a family, not a dealer.

gsnowden

9 de sep. de 2012

I purchased a BMW 328i back in 2008 from Knauz BMW and Judy Powell was my Client Advisor. Judy was very pleasant to work with and took the time to work with me to insure I was satisfied with my new purchase. Even after my purchase of the BMW, she continued to follow up with me over the four years via e-mail to advise of sales or other service options occuring at Knauz BMW. I had the car services at Knauz BMW regularly during my ownership of the car and was very happy with the service department and the work they performed also. Recently in 2012 when I was looking for another vehicle, a Landrover LR2, the first person I though of was Judy. I contacted Judy Powell via e-mail to see if she could assist me again and she responded immediatly back that she could. Even though Judy was a Knauz BMW Advisor,she worked with me in conjunction with the Knauz Landrover Sales Guide to insure I found the vehicle I was looking for and was again satified with my purchase. I cannot say enough about Judy Powell and would hightly recommend her as a Sales Advisor for any of the car brands sold at Knauz.

lgn125

6 de sep. de 2012

Judy Powell was very informative and did all she could do to make our purchase go smoothly and she made us a very good sales offer we could not turn down.

benzoni

5 de sep. de 2012

My wife and I were interested in learning about BMW options as we wanted another car.BMW has a good reputation but we thought they might be too small in the 3 series and too expensive in the 5 series. The alternative in our thinking was a Mercedes C class but we thought they may be too small and also of lesser quality/more costly to own/operate/repair. We walked into Knauz BMW and Judy was immediately welcoming us. We explained our interest and she discussed the 3 series as well as the options for the 5 series. We tested the 3 and found it too small. She showed us a 5 loaner with only 7K miles and it was gorgeous. She said it was discounted and to make a long story short , we thought it would be great for us.I am a neat freak and Judy knew the car had to be detailed perfectly before I would commit. She arranged that and brought it to our HOME for a test drive. We were in love with the car and she worked out an attractive price for the car and explained the maintenance offers.She was not at all pushy or flippant as the stereotype of auto sales people. She was very good at listening to us, showing us options, addressing our concerns, and meeting our needs for service. She explained the free car washes and I look forward to seeing her every Saturday as BMW keeps my black car spotless!

mehdianvari

3 de sep. de 2012

I worked with Judy to purchase my 328 B.M.W. It is difficult to describe how nice and helpful she was. She spent over 8 hours to make the delivery happen on the same day. She called my ensurance company and stayed on the phone with the representative to resolve a problem that occurred during the process. She is my B.M.W client advisor from this point on and I will gladly refer her to others. I had a plesent experience at Knauz B.M.W. THANK YOU JUDY!

dubemo

31 de ago. de 2012

We bought a BMW X5 and thank you to Judy Powell for her great understanding of our need, she was amazingly helpful on every step of this great experience. Thank you Judy.

returnzer0

30 de ago. de 2012

Fadwa Charnitski made the process completely painless. She is extremely personable and takes the time to get to know you and your needs during the process.

smaca

29 de ago. de 2012

As a young car buyer, I had a variety of dealer experiences. At Knauz BMW, Fadwa was eager to help me get the deal I was looking for. She didn't assume I was too young to be serious about buying a car and she didn't think I was too young to know how to buy a car. She was very interested in getting to a price I was willing to pay and did not force anything on me. I am very happy with the car I purchased and I would definitely buy another car from her and recommend her to anyone looking for a BMW.

doctorcb

28 de ago. de 2012

Great selection, Judy was excellant sales person. Robert Graziano made the deal happen. Couldn't be happier.Great experience upon delivery and got a fair price on my trade-in.

aaazzz

24 de ago. de 2012

Judy Powell was outstanding in every way. She was supurb at understanding my needs, listening for the most important criteria in my decsioning process and incredibly patient. She was very helpful in locating the right car for me and then working internally with her managment team to structure a deal that was both beneficial to me and Knauz.The dealership is also outstanding. I've purchased six cars from them and recommend them to everyone looking for a new car. They are all incredibly professional and client focused.

Robyn Silver

24 de ago. de 2012

My husband and I had a painless and pleasant experience working with Fadwa Charnitski. Her years of experience were obvious, and her very easy to work with personality was sincerely professional. She was ready to do whatever it took to accommodate us. I believe she is a woman who knows her business, and though it's definitely her goal to sell you a vehicle, we never felt misguided or taken advantage of. The best scenarios are when everybody involved leaves satisfied. Love the car!

sreddy66

16 de ago. de 2012

Dan Wright was the best sales person we have ever had or seen. He is a very gregarious individual, who approached us on the first day when my son and I arrived. We had a very satisfying experience and Dan was very patient with us all the way! John was very pleasant and very quick in his work! He is also a great person! Dan was very through in his work and I look forward to seeing him again, if needed! There needs to be more people like these fine gentlemen. He is the best!

robelsk

12 de ago. de 2012

Judy Powell, we can not say enough about the positive experience we had in purchasing a 3 series coupe BMW from Judy Powell. Her knowledge about the car and caring attitude, like a mother, made the day so enjoyable. Judy spent the entire delivery afternoon with us and not only unvailed the car, literally, but explained every feature involved with the driving experience. She is so very amiable, not to mention pretty inside and out. We would recommend Judy Powell of Knauz Motors to all our family and friends. She also wears beautiful shoes!!!Steve Kwasman, the business manager was top notch in his expertise.

DjFlip21

8 de ago. de 2012

When we arrived at the dealership we got good service from multiple employees. We got a chance to test drive the BMW X5 diesel and regular 6 cylinder gas engine. Take a look at all of the features of the car. at some dealerships, it is not allowed for driver under the age of 18 to test drive a car but at Karl Knauz BMW it is, which was the only place i could drive the car. The price of the car was the best out of all of the other dealerships we went to. To my entire family the car looks like it is brand new. Also the fact that the car was certified Pre-owned, made it more reliable to me. the Service was fast and very friendly, got my car purchased within 2 days, fast and easy. i am very pleased with my purchase and my next bmw purchase will also be at Karl Knauz BMW no matter where i live in the Chicago land area.

suellen davis

7 de ago. de 2012

Judy Powell was terrific! She was very will informed. Listened to what are needs were. She went with us on ourtest drives of two different models. She was able to answer all our questions. In the end we took her advise onthe value buy for long term ownership. This is the third BMW we have purchased. As long as we have service of this caliber we will remain customersof Judy's and Knauz. We would absolutely recommend Judy Powell to friends who were contemplating a BMWpurchase.

brock25

6 de ago. de 2012

I just bought a BMW 3 Series from Knauz. Judy Powell was great to work with and made the car buying experience as easy as possible. After I bought the car she set everything up, explained all the features - it was very professional. I honestly could not be more excited about this car and I'm glad I bought it at Knauz. Thanks Judy!

650i

2 de ago. de 2012

Worked with Judy Powell on a used 6 series and I can tell you that you won't find a salesperson that works harder for you then she does! The delivery of the car was fantastic and she really goes the extra step to present the car perfectly.

Asrane

31 de jul. de 2012

Today my husband and i purchased a 2012 BMW 528ix. We had an excellent experience at Knauz BMW. We had not previously purchased a car from this dealership and had never met Fadwa before walking into Knauz BMW. Fadwa was professional, warm, friendly an most importantly , honest. She stayed two hours after the dealership closed to work with us and help us find a car that met our needs and was within our set budget. Fatwa listened to what we had to say and heard what we wanted. Fadwa came in on her day off to complete the sale.Our experience with the finance department was also very pleasant and unusually easy. We completed the paperwork in about 10 minutes! My husband and i would absolutely recommend both Knauz BMW and Fadwa Charnitski to anyone looking for a new/used BMW.

A_rabiee2001

26 de jul. de 2012

Fadwa is a very friendly and knowledgable employee in BMW dealership. She made our buy easy and full of joy. We are very pleased and excited about our New BMW.

moorejonathanm

23 de jul. de 2012

Judy Powell was especially helpful and informative. The dealer was flexible when we determined that the timing for buying a 2012 model wouldn't work with my schedule.

jefjam

6 de jul. de 2012

We have been customers of Knauz for more than 15 years. The reason we continue to come back in addition to the great vehicle selection and service departments, is the great customer service from the sales staff and in particular Judy Powell from BMW. Judy is extremely knowledgeable and will go the extra mile to earn and retain your business. She works with you to understand your needs and will do whatever she can to provide you with the right vehicle and beat the competitions price. I would highly recommend you ask for Judy the next time you are in the market for a BMW or any of the brands sold at Knauz.

Lisaqdong

2 de jul. de 2012

Judy was very professional and courteous and efficient. She found the car we wanted in our short time frame. She was very nice and patient when showing us how to operate the car. She is awesome!

peraevum

30 de jun. de 2012

I worked with Fadwa Charnitski, who was very knowledgeable and a true fan of the cars she was selling. I felt like I was treated respectfully and got a great car at a great deal. Thanks, Fadwa!

Cpearl

24 de jun. de 2012

Judy Powell helped me purchase my new BMW X5. She, as well as everyone else I encountered, was very nice, communicative and helpful. Judy answered every question, explained each aspect of the vehicle and made sure that I was comfortable every step of the transaction. Not only did I get a great automobile, I actually had fun buying it! I look forward to shopping at Knauz in the future.

Hossein

17 de jun. de 2012

Judy was fantastic to work with. She was amazingly helpful and informative and the ONLY salesperson who took any pride in what she was selling, explaining many details and functions of the car to me both before and after I drove. I will highly recommend Karl Knauz BMW and will absolutely return when I need to buy another car.

brandonjordan

5 de jun. de 2012

It seems like many have preceded me here in singing the praises of Judy Powell of Knauz BMW.I was seeking a 2013 BMW X6 which were in absolute short supply. She found the vehicle at another dealership, shipped it to Knauz and actually beat the pricing of other dealerships I called before Knauz. In short, I won't be calling other dealerships before Knauz ever again. Judy Powell is extensively knowledgeable, professional, and an absolute pleasure to talk with. She made the entire process completely enjoyable and exciting from our first conversation..Perfect location....and everyone at the dealership was polite and enthusiastic about helping the customer.I have been to numerous other BMW dealerships over the years....Perillo? Are you kidding? Never again unless you enjoy being talked to in a condescending fashion....even the cashiers give you major attitude. No thanks, too-cool-for-school city sharks. You are given a choice at Perillo...you either buy WHAT they have in stock for the price they will ALLOW you to buy it, or you can hit the road and stop wasting their time. Great folks.Fields? Nice facility, but it feels like you are in a sweat-shop/boiler-room high-pressure environment. If you are dropping $70,000+, you want to feel comfortable and treated like a king while you are doing it. Go to Knauz.

ndsamuelson

27 de may. de 2012

I recently leased a new BMW 535xi from Judy Powell. This is my fourth leased BMW car and I have always dealt with Bob Graziano who is just terrific. This was my first experience with Judy and it could not have been better. My son bought his BMW from Bob, then my husband bought his from Bob and now I have leased mine through Judy and they all were terrific experiences. My son always ends up making the final deal and he and Bob and Judy all have a good time coming to the best deal for my situation. Everyone who works here is just terrific. Have a problem, drop in with the car, problem solved. This does not happen often. The reason I love these cars is that every day you just put the key in the ignition and off you go - no problem. I cannot say enough about Judy and her warmth, caring and expertise in this area. Great experience.

cpatrick51

22 de may. de 2012

Words cannot express how wonderful Dan Wright is. he is always pleasant to speak with and he went out of his way to provide me with top-notch service. I purchased my first BMW May 2012 and Dan's personalized customer service and warm hospitality made this a spectacular experience. I would HIGHLY recommend Karl Knauz BMW to everybody looking for an amazing car buying experience. Ask for Dan Wright to put the icing on the cake. I will be a customer of Knauz BMW for the rest of my life. Thanks Dan.

bmwlove87

20 de may. de 2012

Not only was my sales representative super professional and friendly, she went the extra mile to help me with my special requirements. Great experience and I would not hesitate to recommend her to anyone. Thanks Judy!

Vivina

3 de may. de 2012

Extraordinary!I am absolutely impressed with the outstanding and extraordinary services provided by Aldo Carreno, an assistant service consultant at Karl Knauz Motors. As a BWM owner, I dont just value the ultimate driving experiences, but more importantly, the services provided by the dealership. I strongly believe thats what makes BMW stands out among its competitors.I had purchased an extended maintenance warranty for my X3 and didnt realize that it was just expired less than a week ago. Aldo was very helpful was able to contact BWM to extend my warranty for the day of service so the warranty can cover the cost of the services. I applaud BMWs commitment to ensure a 100% customer satisfaction. Before this, I am a BMW fan, now I am a loyal BMW fan.Thanks again for your extraordinary service!

Jerry Lazar

27 de abr. de 2012

I visited Knauz in response to an advertised lease offer. I have leased vehicles for many years and my experience has always been that the prices on the available vehicles were always significantly higher then the advertized prices. At Knauz my experience was the polar opposite; the cars were priced as advertized and there was a good selection of vehicles to choose from. Furthermore, both my sales person, Judy Powell, and her sales manager, Bob Graziano, were a pleasure to deal with. Short of putting out trays of freshly baked chocolate chip cookies, I can't imagine what more then could have done to make me feel more welcome and make the whole experience a pleasurable one. I will certainly recommend them to any friends and family who are in the market for a BMW.

Aguilacr

22 de abr. de 2012

Everyone we came into contact with was very friendly. Our salesperson, Judy, took her time in explaining everything to us. She was terrific. Overall it was the best car purchase experience I ever had.

cmbeers

20 de abr. de 2012

Knauz was a fantastic dealership. Being young, I got treated pretty disrespectfully at most dealerships and passed off as someone not serious about buying a car. The second I walked into Knauz they treated me like I was a valued returning customer. The day I went in to sign the papers and pick my car up, they made the process as painless and easy as possible. I've never experienced such a smooth deal with a dealership before. All-in-all, I will definitely be back at Knauz to buy my next car in the future.

srpearlstein

19 de abr. de 2012

Great pricing and very flexible sales staff. Easy access of the highway. This dealer participates in the Costco Auto Program and can beat most other dealers in price.

skeskies

18 de abr. de 2012

Gus received my frantic call at about 8:15 am 4/17/12: I had a blowout flat directly across the street from the dealership on rte. 41, going southbound..dangerous traffic! Gus said that he would get someone over to help and drive me to work. When I asked him if he wanted my phone #..he said semiseriously..."Don't worry I see you from here!" Short time and Armando and Nick? came in a car with all needed to take care of a flat. One gentleman stayed and Nick? drove me to work. KNAUZ employees are AWESOME! We have been with them for at least 10 years....they really don't know us personally, but they knew I was someone in trouble and they were there...quickly and efficiently!!! This has always been our experience with them! THANK you "Team Knauz"

bertram

14 de abr. de 2012

Have bought several BMW's at Knauz, and they are consistently excellent. Judy Powell is a highly knowledgable and enthusiastic customer advisor, and consistently helpful. I rate her a 10.

quinnmj4

14 de abr. de 2012

I just bought my new BMW335ix coupe from Knauz today. It has been 10 years since I have purchased a car and I was so pleased at how informative and friendly the staff at this dealership were. Jeffrey Gravhovac, my client advisor, spent as much time as required to aquaint me with all the "bells and whistles" on my new car. We set up the roadside assist and Sirius radio before I even drove away. Their Business Manager, Steve Kwasman organized and explained the various financial and service agreements so that I felt confident about my purchase. Overall the experience at Knauz was highly professional and everyone involved took the time to show they appreciated my business.Martha QuinnLibertyville, IL.

zlato15

13 de abr. de 2012

This dealership has to be one of THE best BMW dealerships on the planet ! I was extremely satisfied with the Sales staff when I purchased my BMW in 2009. But to me what really sets this dealership apart from the rest is the Service department. Gus Hirth has got to be one of your best Service managers. Anytime I get a service light to come on, I swing by the dealership and it is NEVER a problem to look at my car that same day and they always have a loaner to provide. The service is usually done same day - and NEVER longer than next day. The work they do is quality, and they ensure they give you the best price they possibly can.I never thought I would ever brag about a Service department of a car dealership...but those guys at Knauz are the BEST !Thanks !Lily Rankovich

greatservice60044

13 de abr. de 2012

Jeremy was a excellent example of quality customer service you rarely find today. He treated me as if I was a customer (not common) and that my business mattered to him and the dealership. For that I will always come back. Management should be very proud of him and it shows that he cares about his customers and the dealerships reputation.

and1444

13 de abr. de 2012

Adam and the entire Knauz team are incredible to work with, and I would highly recommend Knauz. Adam, and the rest of the team were very accommodating through the purchase of my new car, and have been just as helpful and attentive since getting the vehicle. I have thoroughly enjoyed my experience with Knauz.

Adampierce

11 de abr. de 2012

This was the best experience I have ever had a dealership. If you need to buy a BMW go to Knauz BMW and see Jeff Grahovac. He took the time to ask me the right questions to figure out what type of car in the color I wanted. For the first time in many auto purchasing experiences I felt so comfortable and well taken care of, I am so glad I went to Knauz for my purchase. Again, Jeff Grahovac was the reason I bought the car and I reccommend him to anyone looking to be taken care of with the utmost respect.

aamin

9 de abr. de 2012

Adam was a great guy to work with. He spent as much as time with me as was needed to address all my questions and concerns. He was proactive in making sure all my car needs were met, and he still continues to be very helpful weeks after I purchased my car. My experience at this dealership was top notch. I didn't feel like I was just another customer, and Adam is a huge reason for that. His great customer service skills is one of the main reasons I purchased a car from Knauz. If you are looking for a BMW, go visit Adam Ricco at Knauz, he will treat you as a customer should be treated.

Kariina

8 de abr. de 2012

Could make appointment on the same day of callCould get loaner vehicleAgreed to make annual check a week earlierQuick turn-aroundReceived calles with summary of inspectionEasy pick-up when service was done

mglatz5124

6 de abr. de 2012

My 2006 BMW M5 was having issues w/ the steering wheel lock and would not start. James Matus (Service Advisor) provided me the contact info for a local towing company and got me in the next day. I also asked for them to provide me costs for two new front tires and to fix a failed parking lamp. I was provided a nice loaner at no charge. While my car was in, they suggested I get some regular maintenance items taken care of (oil + filter, air filters, power steering fluid, and coolant). They also did a complete once over of my car to make me aware of anything that may require future attention. My car was ready on time when I came in to pick it up.The ride home was great - everything was solid, yet smooth - just the way it should be. My wallet takes a bit of a hit when I bring it in but the friendly service and quality of the work at Knauz BMW makes it OK.

knhutch123

1 de abr. de 2012

2nd time I bought a car from Knauz and it has been the most enjoyable experience I've had purchasing cars. I would recommend Judy to those friends and family members interested in buying a car.

KnauzCustomerDG

30 de mar. de 2012

My husband and I have been working with James Matus, our Service Advisor, for over four years. We highly commend James and the BMW Knauz service team and engineers/technicians for providing us the most outstanding personalized service and customer experience we have experienced, and we have owned and serviced BMW's in various cities in the US and around the world. James and the Service Team have consistently demonstrated the highest level of professionalism, personal integrity, knowledge, quality, and honesty with us and towards all we have referred. We greatly appreciate the positive relationship and high level of trust which James and Knauz have fostered with us - this has been a key factor in our continued loyalty to BMW and to Knauz, and we congratulate Knauz management for placing the highest priority on customer satisfaction and care. We will continue to recommend James and Knauz to our friends, family, and colleagues.

singsen

28 de mar. de 2012

Gus and James knowleageable and very friendly service professionals. Both are very professional in their dealings with customers and takes time to obtain the details of the service needs and explain the next steps. Both never fails to follow-up and provide updates. I always look forward in bringing my car for service because I know they will take good care of me as a customer. I developed friendship with Gus and James in a just a very short period of time. They are awesome. I highly recommended Knauz BMW to my friends and relatives. By the way, my 3 kids who also own BMWs feels the same way to these wonderful individuals.