olliedawg

8 de ene. de 2016

This review is late "to press," so to speak, but it still applies.We've done 2 deals with Keeler -- one BMW, one MINI. We had great experiences with Bruce Gardner and Bill S. But, last April, we were looking to trade our 2008 328xi wagon w/100K+ miles on it for a certified 328i xDrive GT. Keeler had one, we drove it. While we were out, someone "appraised" our wagon for something along the lines of $2500-3000 less than KBB or NADA. The salesperson puffed himself up by saying that was a great price, and wouldn't budge on the GT price. We talked to Daniels BMW about THEIR certified GT (nicer color, more options), and they gave us a (sight unseen) trade at least $5-6K more than Keeler. You can guess what came next. It's a shame, since Keeler was our go-to first choice. Maybe another time...

Youguyssuck

17 de dic. de 2015

My first time getting my 2005 Bmw 645 with 42000 miles to keeler Bmw with no leaks no problems they told me that vavle cover gasket goes at 50k that's 1400 so I choose to get replaced then That was around feb 2014 then a year not even 1000 miles later I had to get the valve cover done again its was leaking I smell a burning smell now this feb 2015 I had A radiator hose leak 350 car still leaking that went to a valley pan 700 more then they tell me I need a crossover tube for 9000 then i get the crossover tube done for a reputable Bmw mechanic then they tell me that the valley pan was. Never replaced and still has cobwebs over the screws plus the valley had oxidation all over brand metal new which I'm welder it was a lie the my mechanic also said it oil all over the engine the never degrease it and it's still leaking now dec 2015 back at keeler and not even another thousands miles later now it the upper timing gasket 1800 plus the alternators bracket gasket 1100 which now that's was issue the whole time

Jasper S.

13 de dic. de 2015

Riaz was and will be my future automotive (BMW) salesperson. He is absolutely straightforward, professional and knows the brand. In completing my deal with Keeler he was very thorough and patient. The dealership itself is very attractive and all staff I met are very helpful and friendly: Jamison Frank (Sales Manager), Andrew Catoggio, (Product Genius) and Mike Maciariello (Business Manager).

rob.

25 de nov. de 2015

I have an X5 4.8is in exceptional condition. Blue with cream interior. Anyway, had to book her in for a fault in the sun roof ( would not stay shut Vent ). Had them replace and renew the sunroof cassette. It took two visits to put right, one of these occasions i was told the sunroof had to be inicialised by myself, initially i was told the seals had expanded because the car had been exposed all day in the sun. My seatbelts were wrenched on the final visit, and to top it off, a buzzing noise appeared when vacating Keeler on the final visit. Would not recommend anyone here, service is xxxx.

Karenann117

28 de oct. de 2015

My lease was almost up on my current BMW and I stopped in to Keeler BMW to take a look a leasing a new one. I met with Scott V. and told him what I was looking for and a few hours later I was in a new BMW. Scott is one of the best Sales Rep's I've ever dealt with. He listened to what I wanted and took a great deal of time to show me what Keeler had to offer. He made the experience a lot of fun. He is very knowledgable and I felt very comfortable with him. I would recommend him to anyone. Overall, Keeler BMW gets a 5 star rating from me. From their sales dept. to their service center, they are an outstanding facility.

Tim1989

7 de may. de 2015

Bought a 2011 X5 35i but it turned out that front tires are worn within 300 miles... Then 2 month later, the drive belt and tensioner went bad... Another 2 month, water pump gone... Absolutely disappointed! Would definitely not recommend this dealership.

DNFRacerM

17 de abr. de 2015

I've purchased one car from Keeler BMW, and leased three more over the last eight years. My latest lease was handled by Scott V. and was my best experience yet. He's a top-notch sales rep, and I'd recommend shopping with him to anyone. He understood what I wanted, and didn't pressure me at all into options that I didn't care about. That's really important to me, and it made my buying experience supremely pleasant. As far as the rest of Keeler BMW goes: Their service and sales staff have always been extremely courteous and professional. I can't really imagine shopping anywhere else. Their new "genius" staff are incredibly helpful with teaching all the "techie" aspects of the new cars, proving to me that this dealership really understands their customers' needs, and is on the cutting edge when it comes to knowing and delivering their product. 10 out of 10, 5 stars all around.

jjacob

24 de dic. de 2014

I would recommend all BMW owners like me who bought from Keeler to do the service repair at another family owned or bmw service repair place especially after your initial 4 year warranty is done.For last 6 years I have been going to keeler bmw service (the first 4 years do not count since it is free). Man, do they fool the average customer with required work which is not even important. I did my 60k service reminder last week and they called me with the following work to be done: rear brakes (rotors/pads), valve cover gasket, left front axle and wiper change. A total bill for 1800 including the 60k reminder checkup cost.I asked them what is more important and they said I should do rear brakes immediately. I said i will come by and do later. I go pick up my car and pay the 60k bill (191 dollars). I do not even get an estimate report and what was done for the 60k reminder checkup. I had to ask them what they told me on phone and the service advisor gives me a hand written note with total cost (no break up of part cost). They said the valve cover gasket leak can be done later and left front axle.The total estimate was $1800 over the phone and not a single report when i pay 190 dollars. I had to ask explicitly where is all the work that needs to be done written out for me to understand. went back to service advisor who is pouting because i said i will do it later.I collect my car, start the car and notice my left low beam is out. I go inside and ask them. The service advisor was freaking rude bcos he is pissed that i did not get any work done with him.Next day, I take my car to another BMW service repair and I was shocked to hear what they said. They said valve cover gasket is immediate and brakes can be done in 4-6 months. They could not find anything with left front axle. my total estimate for all repairs comparing to keeler is 40 % less and they gave me an estimate report free of charge.Beware of keeler bmw service , they will fool you, get a second opinion if you feel it is not right.I bought all my cars from keeler and now they have lost me for ever. have told my friends who own a keeler bmw.

smo532000

6 de nov. de 2014

Do not use the online deal, in a matter of a couple of hours whie working with a sales person via phone and email, they came back and said they sold the vehicle. After, all they could do is make excuses and Joe Marcil and the GM were extremely rude.

fmr36

18 de oct. de 2014

Great experience all the way around. Riaz was thorough, friendly, and professional. I would buy again and recommend this dealership and Riaz. Thank you for making the process painless.

Alarik Skarstrom

7 de oct. de 2014

Riaz was marvelous, and, importantly, he has a sense of humor. Everything went easily, It was all very gratifying.My wife and I (luddites) found much of what we saw rather bewildering. It's all very slick and high tech, and everything operates at a somewhat higher speed than we are on accustomed to.But in the end, the car goes around corners very quickly indeed, which is what I had in mind.Perhaps one day I'll more fully grasp iDrive (this is a 2011 car). It feels like DOS (toggle to go back up the file system with CD\ in disguise) with a beautiful interface and screen.

nenbean3

6 de oct. de 2014

Riaz was awesome to work with! He was always great with getting back to me with any questions or concerns I had. I would most definitely refer Riaz and Keeler to anyone!

vinfxr

6 de oct. de 2014

This is my second BMW purchase from your dealership and it was very smooth and efficient. Riaz was very professional and courteous as well!! I would definitely recommend people to your dealership.

SportsCarLoverM31

1 de oct. de 2014

I was in the market for a super-clean BMW 5- series with the sport package option. Not only did I want to do business with a knowledgable sales professional but also get a great price. These individuals were the one-two punch to get the job done. There were able to produce when other dealerships couldn't. Riaz. Yacob - sales Jennifer Morabito- finance Great Work guys! Next step 640 after a few years of fun with this wonderful 5 series

Barb4Dan

1 de oct. de 2014

After shopping around for a new, compact SUV and doing extensive research, my husband and I decided to buy a 2015 BMW X3 x-drive 28i SAV for me to drive. This amazing vehicle has everthing we wanted, is beautiful, luxurious, well-designed, a powerful 240 HP engine and many wonderful features too numerous to mention in a review. The car of my dreams! If you see this car, you will know how exceptional it is. Our sales advisor, Riaz Yacob, was professional, friendly, conscientious, answered all our questions, was great on follow-up through the purchase process and explained all the many features of the car. We were very happy with Riaz and with Keeler BMW dealership in Latham, NY. All this is why the New York Times reported on September 26, 2014 that BMW is America's best selling luxury brand.

zakarka

1 de oct. de 2014

We had an amazing experience at Keeler purchasing our vehicle because of Riaz!!! He is awesome. I would highly recommend this dealership and Riaz to potential clients. Thank you for a great experience!Warmly,Mary and Charles Zakarka

scott.tarr.121

20 de ago. de 2014

While I was hesitant walking into the dealership and unsure of whether to buy or lease, Scott made me feel more and more relaxed while patiently explaining the pros and cons of both buying and leasing. I also had a few issues with my vehicle, the most major issue being a loose dash bolt that caused a lot of squeaking and popping noise. It was addressed by a great mechanic that identified the issue while testing the ride with me in the car, I was able to help point out the noise. It was fixed the same day. I was offered a loaner car for the afternoon and the issue is now resolved. Everyone at the dealership is polite, professional and I'm planning on buying or leasing my next BMW from Keeler.

smithsmiths3

13 de feb. de 2014

We had been Jeep owners for thirty years. We decided to look into a BMW. We visited Keeler BMW in Latham and was greeted by a very positive salesmen named Riaz Yacob. Over the course of negotiations we had a few ups and downs, which is not uncommon in car purchasing. Riaz worked very hard to earn our business, and when it came to financing he went the extra mile to get us a better rate than we could get at local banks or other financing institutions. He is knowledgeable about the product, very charismatic and just an overall great person to deal with. We have not had the occasion to have service work done at this time. I believe that this meets the survey requirements as to why I have given this rating.Richard & Nancy SmithDanby, Vt 05739

BMW20131234

12 de feb. de 2014

Drew McKeough was absolutely wonderful to work with. He is excited and passionate about BMW and the quality behind the brand. He is honest, down-to-earth, and friendly - qualities you don't always get in a salesperson! My parents purchased a 2013 BMW 328xi for me as a wedding present. I test-drove the X1 and the 328xi and fell in love with the 328xi. Drew walked me through the packages available and I decided on the Luxury package with saddle brown leather and blue exterior. The car is GORGEOUS. Drew was in constant contact during the entire process - he updated me by email and also called me with major updates. Most importantly of all, Drew gave me a BMW tutorial (as this was my first, hopefully one of many, BMWS!). He showed me how to use keyless entry, program my iphone Bluetooth, use navigation, the safety features, and specifics of my fabulous new car. I highly recommend Keeler BMW and I also recommend Drew McKeough 100% as your dealer!! He is the absolute best. Thank you, Drew!

rfb04

3 de feb. de 2014

I just leased a 2014 BMW 320xi from Keeler BMW and couldn't be happier! After shopping around for a couple of months, Keeler had an amazing lease deal on the 320xi and also gave me a great price on my trade. Their showroom is impressive - very modern and professional looking. Most importantly however was the sales staff - I would recommend anyone in the market for a BMW to see Riaz Yacob over at Keeler BMW. Riaz helped me throughout the process from start to finish. He was friendly, professional and not pushy - he also worked with me to get me an awesome deal. He went above and beyond throughout the process and I can't thank him and the rest of the team over at Keeler BMW for making my experience there so great. I will definitely be doing business with them again!

Keelerkrap

31 de ene. de 2014

I dropped off my car with collision knowing full well (and advised within minutes) that there would be a delay due to the holidays. Jackie mentioned the car would take roughly 3 weeks.At the end of 3 weeks I called jackie to see the status of the car. Jackie mentioned she had ago order a few parts and the car would be ready in 3 days.I said ok, and followed up again on that Wednesday, they day she said. This is the problem with this person at Keeler; Jackie's nonchalant attitude/tone is unmistakeable and it's very obvious she couldn't care less that I had an urgency for the car. This can be proven by the fact that I constantly had to chase her for answers and she never returned a call as she had promised on 4 SEPARaTE occasions. So she calls me the next Thursday sating that the car would be ready on Friday. I call on Friday and she said they have delays and will need until Monday. This is where I got angry as I had been assured my vehicle would be ready almost 8 business days prior!So Monday comes by, and of course I have to call Jackie (remember she couldn't care less). I called her at 4:30 pm and she said "oh yea I was going to call you." That's ridiculous - I asked her where my car was and she said again in her usual nonchalant, uninformed tone that the car wasn't ready and would be so on Tuesday.I call again on Tuesday and guess what Jackie again claims they had some delays!!!!Wednesday comes by and again, I have to call this woman to find out when my car is ready. This is the kicker - she claims "the car is in the detail shop." I said ok when is my car ready? She mentioned I didn't have an inspection, so I said go for it as long as my car is ready today (Wednesday). Jackie's response "of course, I'll call you when it's ready." I then spoke to her about where to pick me up AS I HADNT HAD A CAR!!So Thursday comes and I call Jackie to see (a) why she hadn't called me back and (b) where the car was! Her response was probably valid in the 1980s when she said "oh, you didn't et my message?" FYI Jackie - it's 2014 we have voicemail buddy - YOU DIDNT CaLL me !Friday comes by and I had lost all patience at that point and called to speak with her manager Wayne. I am waiting to hear what "explanation" I'm going to get from Wayne.

req71170

27 de ene. de 2014

Excellent knowledge of the vehicle I ordered, fair trade in allowance, reasonable discount on new vehicle. Only six weeks to build and delivery went very well. All post delivery questions were answered promptly. I would highly recommend Raz and Keeler BMW.

jimob

27 de ene. de 2014

I recently leased my 4th BWM (2014 3 Series GT) from Keeler and this was my best experience yet. My Client Advisor Drew McKeough was very knowledgeble of all the various options and the ordering process. Drew and his manager Alan Litrell were very open and fair during the negotiaion process --- both were a pleasure to work with. I am very pleased with this latest lease and love the GT --- I highly recommend Keeler.

lgagz

23 de ene. de 2014

I am giving this rating based on past dealerships that I have had experiences with. The reason why I did business with Keeler BMW was the friendly greeting I first received from Riaz Yacob. The process of my purchase was quick and easy..a true delight. Riaz was knowledgable and sincere. I can't wait to go back and see Riaz and my friends at Keeler.Thank you,Linda

VincentWase

23 de ene. de 2014

Riaz was great! They were sold out of 335's at the time I was looking, so Riaz let me test drive his personal car to see if I liked it. He was friendly, easy to work with, and I got a great deal. The next BMW I buy will be with Riaz.

Egya

23 de ene. de 2014

Outstanding services provided by this dealership. I'll highly recommend my dealer(Riaz) for everyone. He was very helpful in assisting me with an awesome deal. Great job guys.

kaushik819

22 de ene. de 2014

Great deal and amazing perseverance by the sales(Riaz). He was following up with me for a month after my visit. Loved the entire process from test drive to delivary

ajpmd123

21 de ene. de 2014

Drew is a gem and great advertisement for Keeler BMW. Drew answered all of our questions and handled our pickup [from Albany airport no less]. We made all of these arrangements long distance while living in California but had absolute faith that Drew would get it right based on the confidence he was able to instill in us. Subsequent to our pickup , on several occasions, Drew has help us get better use out of our BMW by meeting with us and instructing us about the use of functions of the car that were somewhat bewildering. He even offered to come to our house and set up the remote garage door opener, but we thought that that was way beyond the call of duty. Kudos to Drew and the whole Keeler team including Raffi who is our go to guy for servicing.

mighydcs

21 de ene. de 2014

The dealership and my sales associate (Drew McKeough) was exceptional! The price was right and my trade in value meet my expectations, I couldn't have been any happier with the final results. My first BMW! and it won't be my last! Great Job Keeler! Great Job Drew!

dprzybylo

20 de ene. de 2014

I would recommend Drew McKeough as a sales representative at Keeler Motors. He was very informative about the BMW line. After shopping many other dealerships, Keeler offered us the best price. We purchased a new 535 sport package BMW.Our car was received promptly and he ensured everything was satisfactory.We would definitely use him as our sales rep again and would recommend others go to him for a purchase.

Hannahsilberg

20 de ene. de 2014

As soon as I walked into the dealership I was greeted and was helped by salesman, Riaz Yacob. He made everything so much easier than I thought it'd be, had an answer to all my questions, and helped me fall in love with the car I now own. I couldn't have asked for a better experience or better sales person. He was not forceful on buying the car and understood exactly what I wanted. Whenever I had a question he was a phone call or email away and always kept me informed with what was going on. It was by far the best experience I have had at any dealership. I would recommend keeler, and especially riaz to anyone looking to buy a new or used bmw.

Jrafferty

20 de ene. de 2014

I worked with Drew McKeough, when looking for a certified pre-owned BMW. He was extremely knowledgable and very professional! A pleasure to deal with!

328xi

19 de ene. de 2014

I was looking for a new 328iX and had a nightmarish experience at another dealership during my car search. a friend of mine suggested that I call Drew McKeough at Keeler BMW. And so glad I did ! While the other dealership was taking weeks to find my desired vehicle, and piling on surcharges and fees all the while, one call to Drew and he had my exact vehicle located within 4 hours, and with an expected delivery of 5 days-remarkable ! Drew is very professional, accessible, thorough, respectful and very easy to deal with. My purchase went very smoothly and without a hitch. My trade-in was accepted, and I was given the amount for it that I negotiated. There were NO hassles, gimmicks, delays, sales tricks, unexpected fees or surcharges. In fact Drew did everything he possibly could to get me the lowest price on my new car, and the highest price on my trade-in. My vehicle was delivered to me on time, it was spotless and Drew took quite a bit of time going over the vehicle with me. His customer service was outstanding and I felt like I could not have gotten any better service from a dealership, anywhere. I have been in corporate sales for 24 years, and I know what a 'good sales experience' should feel like.

ryszetnykd

19 de ene. de 2014

I have purchased two vehicles from this dealership Both experiences have been excellent. The sales representative was friendly, knowledgeable, and helpful. The service has also been great. There have even been a few occasions when they have given me "same day" assistance. They just seem to add a nice personal touch to their customers!

Otto2014

19 de ene. de 2014

I was interested in the BMW X1. When I called the Keeler dealership I was lucky enough to have Drew McKeough answer my call. I told him that I had seen they had new inventory and I was interested. Unfortunately the new cars were already sold as fast as they came in. He asked if I had ever driven one and I answered no. He then asked if I could come to the dealership in an hour. I said yes. He had one of the sales people who own an X1 drive in so that I could have the driving experience. This to me, was above and beyond any sales experience I have ever had. The sales negotiation was fair and professional. He was not aggressive in any way, very knowledgeable, personable, and enthusiastic as I was about my new Beemer. Drew was very knowledgeable about the product and when my new car arrived gave me all the time I needed to make sure I was comfortable with my new car. His follow-ups via phone and email were the icing on the cake! This guy knows his stuff!

felderrn

18 de ene. de 2014

My experience at Keeler BMW was nothing short of exceptional. I worked with Drew Mckeough who guided me through the process. I had not bought a car in eighteen years so I was a little nervous. I came to Drew with a short, but detailed list of what I needed and he was more than willinging to accommate me. He was fantastic. I have since gotten my car serviced there. The whole team is very friendly and willing to help. I am looking forward to doing buisness with Keeler BMW in the future. Marilyn (Albany).

Theocannavo

18 de ene. de 2014

This is not only the oldest BMW dealership in the area but the most improved over the past 25 years, I feel that they really have come a long way from back in the 80's when there were only a couple of cars on the show room floor to choose from,I've been part of this dealershipFor a long time,I can Honestly say they have always had a positive and a friendly attitude toward there customers, and there service dept. is really second to none. I would recommend and have recommended this dealership to many...my son in law,my cousin ,my mom,and my wife all drive automobiles from Keeler motor car.

margaretclairehenderson

18 de ene. de 2014

The estimated time given for the service was correct. The Service Manager and Drew Mckeough were helpful and polite. The overall experience was excellent. Thank you.

tylercerrato

18 de ene. de 2014

I went back and forth with Drew several times, changing my mind about what style/model I wanted, new or used, whether I wanted a lease or purchase, and he talked me through it all. Always giving several options and offering his own opinion. There was no beating around the bush, and if he didn't know the answer to one of my absurd questions, he would find out and get back to me in a very timely manner. He was professional and courteous throughout the whole process. As I was out of the country for a good part of our correspondence he was very flexible about when we could talk, whether it be phone or email. When it came time to pick up my brand new Dark Grey Metallic 335i X Drive (with red leather interior) the whole staff was very kind and professional.Since my purchase I've had several questions regarding different features in my car and Drew has always made himself available to answer them. I even left my spare key at the dealership when I picked the car up, and he went out of his way to personally deliver it to me. This was my first interaction with a BMW dealership as my last car was a 2008 Cadillac CTS. So far Cadi customer service pails in comparison to what I'm getting from Drew and Keeler.~ Tyler from Pine Plains

Chris1168

18 de ene. de 2014

I purchased a 2011 BMW 328i in October. Test drove it on Thursday, bought it on Saturday. The salesman, Riaz, was great. He answered all my questions about the car, warranty, and service. I made an offer on the car and it was accepted. It was a very low pressure sale. I got the car I wanted at the price I wanted. Keeler's sales and service is great - always friendly staff. I would recommend Keeler BMW to anyone who is in the market for a car.

M6mad1

17 de ene. de 2014

I had a great experience buying my first bmw with riaZ.. He was very professional and helped out a lot trying to reach a good price for me. I def recommend anyway looking for a new or used bmw to ask for him and stop at keller bmw in Latham,ny

DFantauzzi69

17 de ene. de 2014

I have had nothing.but a frat experience with Keeler Motors. And, I am convinced that BMW is truly the Ultimate Driving Machine!Tears ago I purchased Hondas from Keeler and we had good service, but I think it has greatly improved since the '80's. I would recommend Keeler to anyone looking for a new or used car. My salesman was Riaz, he's a genuine guy and easy to talk with!

sheshmani

17 de ene. de 2014

I loved Keeler the way the handled from my first visit till I got my BMW X3. Riaz is great guy to work with. He knowledgeable and friendly. He even keep in touch even after you bought your vechicle. Excellent service !!

Melva Meade

17 de ene. de 2014

Drew was extremely patient with multiple changes in vehicles requested. He has emailed and called several times to check in and is always available when I have called with questions/concerns.

donos68

17 de ene. de 2014

Good experience. Friendly, knowledgable, willing to work on price. Good follow up and post purchase support. Always takes ownership for following up on questions or open items

Gmalone1

17 de ene. de 2014

Did not provide an oil change when I bought the car. Brought it back in and they said they did the oil change when in fact they did not. I had a problem with my Idrive screen when I purchased the vehicle. They said they replaced something, I continued to have problems, then they told me it was another issue and I was quoted $2,000 to fix the problems. I think these people are xxxxxxxx and I stick by that. I've considered small claims court because I have all the documents proving my case and when my issues began, but I just haven't had the time to execute the process.

gaildes

17 de ene. de 2014

I live in Mendon Vermont and chose to purchase my BMW X1 after a phone call with Drew McKeough. He was friendly, great sense of humor and was able to locate the car equipped the way I wanted it to be. My first service was in October and after talking to Drew, he helped me set up my service appointment. I was able to drop my car off on a Sunday and Drew brought my car to Albany Park Ride and Fly the following Saturday when I returned.He was incredibly accommodating, more than happy to help me! I would highly recommend Drew as a superior salesman and he is committed to assisting you at any time.

lif3er

17 de ene. de 2014

Extremely friendly dealership, good value, great customer service. Everyone at the dealership goes out of their way to answer questions and to provide exceptional service.

dhennessey

17 de ene. de 2014

I called the BMW service because I had hit a pothole. The young lady who answered the phone suggested that I stop in and she would make a service advisor aware that I would be stopping in. I pulled into the service bay and Raffe came right out of his office. As I was explaining what I felt the problem with the car was, Drew, my sales advisor, immediately upon seeing me in the service bay came right out to check on me and the car. Raffe assessed and advised me on what they would do. After the service technician looked at the car, Raffe came and found me in the lounge and explained what was wrong with the car, what needed to be done to fix it and my options. I needed a new tire and was not pressured to do anything more than that. I decided to replace two tires. I was in and out in no time.

Katisaid

17 de ene. de 2014

I went to keeler BMW twice for a car. The first time I got a coupe white bmw that I absolutely loved for an amazing price . My second car was a black four door bmw that I love with navigation and pretty much everything you could ask for . Heated steering wheel and all !! I went to RIAZ both times and got a great deal and was very pleased. My sister and boyfriend ended up switching over from Nissan and Mini Cooper to BMW also soon after .

dsokota

16 de ene. de 2014

My experience with Keeler BMW was 5 Star excellent.The salesman, Drew was personable, polite and knowledgeable. He helped style the car I wanted, and his experience with certain options, like a steering wheel heater, which he insisted I get was the best! A little thing that is huge in my enjoyment driving in NY winters.Master mechanic, Kurt was there to help explain all the great features in my new car. His knowledge and skill gave me confidence I was making the best decision on purchasing my BMW.I highly recommend Keeler BMW!!

vinfxr

16 de ene. de 2014

Stepped in to look at used BMW's and Drew greeted us and sold me a 328xi and took the time to show my wife and I all the options and how they all worked, (over an hour). Drew went over and beyond as a salesman and with our purchase and definitely will be first choice when we are ready to purchase again. We also brought the car in for some minor service work and again had the same great service as well.

koconnor0521

16 de ene. de 2014

Drew Mckeough is phenomenal at what he does. We only purchase our BMW's from Keeler. The professionalism and service is without a doubt incomparable. We always feel welcome whether we're there to purchase another vehicle or have one our vehicles serviced. Best dealership around!

amitygribble

16 de ene. de 2014

This is my third BMW from this dealership and I absolutely would NOT go anywhere else! My salesman, Drew McKeough, worked with me until I was completely satisfied with every detail of my sale - color, specs and options of the vehicle and especially price!

jcraig105

16 de ene. de 2014

Drew Mckeough was EXCELLENT!!! I have never had a better experience buying a car. I was so pleased that I went back to him 45 days after I purchased my car because I decided I wasn't happy with the color and bought another one.It is not often that one receives customer service on this level and it is becuase of this amazing service that I have referred many to him for their next purchase(s).

CCZ78

16 de ene. de 2014

Was greeted immediately at the door by friendly sales staff (Drew), who allowed me to look around and come over to talk to him when I was ready should I have any questions or want to test drive anything. It was a very low pressure atmosphere and I like that. I made it clear off the bat that I wasn't "going to sign anything today" and he never mentioned it again. That was really refreshing. At other dealerships it's always "Let me talk to my manager" and "What do I need to do to get you into this car today?" But, Drew and the team at Keeler BMW have much more class than that. He took the time to answer my questions, made good small talk, and we got to know each other a little bit which was especially good when I went back a few years later to turn in my lease and try out something new. Drew remembered me right away and helped get me into a new lease that really reflected what I wanted and who I am. The entire process (both visits) were as painless and pressure-less as I could imagine. Keeler BMW just treats their clients with a lot of respect. If other dealers were more like them, I'd be tempted to shop elsewhere, but until that happens I think I'll stick to Keeler BMW.

clescn

16 de ene. de 2014

Drew McKeough is very professional in dealing with a client. Another thing I appreciated about him is his knowledge of the technical aspects of the BMW he is describing to the client. He was always ready to answer any question I would have.

ccarmer

16 de ene. de 2014

Drew was very knowledgeable about the vehicles he was selling. Kept in touch with me during my shopping and decision process with out being high pressure. He also drives the product he is selling which shows me faith in the product.

mwfoust

16 de ene. de 2014

After four months of looking online for an Audi A6, I decided to stop by Keeler BMW to check out their used car inventory. It was early in the morning, and I had my heart set on an Audi, so I wasn't planning on staying there long. After about five minutes of looking outside, I was approached by an eager young salesman who told me I was in search of the wrong sedan. Even though I still had my doubts, I followed him inside so he could show my excatly what I was looking for. I test drove the car, and was signing the papers by lunch. If it wasn't for Drew McKeough, I'd probably still be looking online for an Audi... I can't wait to buy another BMW from Drew for my wife!

mkramek

16 de ene. de 2014

Purchased a 2011 3-Series from Drew and couldn't be more happy. Drew was very professional and knowledgeable of the various models I was considering and made the whole car buying experience easy and enjoyable.

girishbhatia3

16 de ene. de 2014

Drew was extremely knowledgeable and walked us thru all the features/functionality. he made car buying decision almost enjoyable. The final pricing was arrived at very quickly, I had to custom order the car and Drew tracked it all the way from assembly line to shipping and kept us informed every step of the way.

mruglis

16 de ene. de 2014

Negotiations were friendly and completed somewhat quickly. They were accommodating with a weather related change in pick up time and date. Most inquiries have been answered promptly and fully.

lotuswendy

16 de ene. de 2014

I bought my BMW X1 8 months ago from Keeler BMW. My car goes well so far, and I'm very happy with my experience with this dealer. Especially the amazing sales and client support-Drew Mckeough! He is really knowledgable, friendly, and passionate to help customers. I strongly recommended this dealer and this sales person!!

omsjaw

16 de ene. de 2014

very good customer service, prompt and timely delivery of the car, great car wash too!! The client advisor has good knowledge of the car product and the different options. Very satisfied.

Laurid

16 de ene. de 2014

Great experience, Drew worked hard to find exactly what I wanted. I live outside the area and contacted several dealerships. I went with Keeler because they got me exactly what I asked for and communicated with me during the whole process. I would highly recommend them.

BobGdaniec

16 de ene. de 2014

Keeler BMW was one of many possible options, but from the first introduction they proved to be no pressure and interested in helping me to find the car I was looking for. Riaz Yacob was engaging and willing to spend the time.. .his professionalism and enthusiasm was one of the prime reasons I stopped looking at the other dealerships in the area. I would strongly recommend Keeler BMW.. and look forward to them servicing my needs in the future.

jcody4

16 de ene. de 2014

My salesman was Drew McKeough. Drew is a knowledgeable, relaxed, no pressure guy who shows you what you want to see. You feel that he is there for you and wants to make sure you select the right car. He knows his cars and all the amenities. Most salesman sell you the car and then you never hear from them. Not true for Drew, he follows up with periodic emails to make sure you are still happy with your car. I didn't come to Keeler because of Drew McKeough but I will return to Drew for my next car.

Gd1967

16 de ene. de 2014

Great purchase experience. Good customer service, friendly staff, fair pricing, good information sharing. Would recommend both the salesman and dealer and will make future Keeler purchases.

AnnMarieT

16 de ene. de 2014

Drew was very generous with his time and knowledgable about BMW. Spent a lot of time with us going over the details of our car. We would highly recommend working with him

meaganm117

16 de ene. de 2014

went to march sidewalk sale with fiance and while we were there we met Drew, he was so full of energy and very knowledgeable about the vehcials even though he works with BMW he knew about the used cars like the nissan and the two hondas I looked at. He was so friendly its like we, had know him from someplace else and we were just meeting an old friend. He did a fantastic job letting me test drive the cars and really getting a feel for which car would be better for me, and then talked about the process of taking a loan out and said that they are very good with getting everyone aproved,. we taled for hours and never felt like he was in a rush, we got to know about his two dogs kevin and Burt who are very important to him. I can not say enough good things about Drew and I would not go anywhere else to purchase another vehical unless drew was my salesman.

Tinytoty

8 de abr. de 2013

PLEASE run from this dealer, I paid for them to remove my engine light which was back on the same day I pick up my car. Eight months after,my son had them do a oil change and the next day his engine light came on. These people knows how to get your money easy, especially if you're car is close to a State Inspection. I will buy their BMW, but I will NEVER have them service it. There was another time when they collect money for diagnotic service and said they could'nt find the source of the problem. They are TERRIBLE!!!!!

Bill4All

19 de abr. de 2012

Bruce is by far the Best of the Best ! No hassle,not pushy,get's down to the bottom line with a price.Your treated as a person not a number!!I went to another local BMW dealer and I wish I had come to Keeler first..Capital Cities--NOT!!!The way I was treated there was just awfull,and that's the best I can say about them.... Keeler the BEST !! Again Thank you Bruce with my order of a 2013 X3..

tds369

4 de mar. de 2012

I have visited this dealership roughly 4-5 times in the last month looking for a 335i. On all occasions I have walked around outside and in the dealership for almost 30 minutes without one person saying hello or if they could help me with something. Yes, I obviously could have asked, but its very awkward to approach people who are not looking at you or appear to have no care in earning your business. Needless to say I took my business elsewhere and had a great experience!

miles324

20 de dic. de 2011

I bought my 3-series from Auggie, and the experience was wonderful, great deal very flexible gave me a good trade on my old car... BUT the dealership is only as good as the service department which SUCKS. I got rear ended 4 days after i picked up my car, when i brought it to their auto body shop i pointed out a loud clunking noise I was hearing after the accident, both the advisor AND the body shop MANAGER promised me it would be fixed because they "Blueprint the entire car" I pick up the car and before I even leave their lot I can hear the sound. I bring it back and within 3 minutes they found the problem, HUGE cast aluminum transmission support was shattered, they tell me I'm lucky i brought it back or I could have ruined the trany. My first service was a 5 hour oil change, yes you read that correctly FIVE HOURS FOR AN OIL CHANGE, a $110 oil change mind you. Last but not least, my latest and only other experience so far was earlier this morning where I payed another $110 to be told I need to pay $800 (give or take $25) to have the front TWO tires replaced, 2 hours later I am alerted that my originally free of charge BMW assist reactivation would cost another $110. Another TWO HOURS go by and I am told it would be another half hour. An hour goes by, I'm sitting in the waiting room 5 hours after arrived and have heard nothing. I go to the onsite enterprise, and I find out that I can't get a loaner car because I'm not 25. Still waiting to hear about my car, the most information I have gotten is that "it will HOPEFULLY be done in the morning" Thank you keeler for once again doing nothing but bleed my wallet dry.

dgolf

13 de dic. de 2011

I highly recommend this dealership. I guess any dealer is only as good as the sales person. I dealt with Auggie via email and phone. He is great to work with. No games, no haggling, he is very straight to deal with. I initially bought a 2011 X3 from him in May of 2011, and again bought a 528 Xi just 2 days ago. FYI.. I live 200 miles away from Albany and took the train to buy the car, he even picked me up from the train station each time. I have throughly enjoyed working with Auggie. My local BMW, Audi and other near by BME dealers were all playing games and were typical of a car dealership and I hated it. I hioghly recommend Keelr, espeically if you work with Auggie. :)

Drrich

1 de ene. de 2011

Very friendly, accomodating. Have bought 2 cars from them. The prices were made reasonable without a lot of useless "negotiation". Have not yet had experience with service department. Cars were prepped well on delivery, sent off with full tank of premium.

Gandhiman

6 de dic. de 2010

I have owned many BMWs from different dealerships and have dealt with many different salesmen. I was turning in a BMW and looking for a new X5 and Auggie was a lot of help. He took out a lot of the stress of dealing with overbearing, pushy sales people. I have a very busy schedule so I did not have a lot of time to go back and forth with price and he was excellent at sending me quotes over email and giving me the bottom line. I trusted Augie so much that two weeks later I took my friends to him to get the same deal. If you want a no hassle transaction and an honest opinion and some lame(but funny) jokes I would recommend Augie.Ravi

BluRdgMan

23 de oct. de 2006

I had a great experience dealing with Keeler BMW in the past and now living in North Carolina I gave a call to Keeler to inquire about a 2006 330Ci convertible. The salesman that answered the call was Phil. Phil gave me all the information I needed about a car in stock. He was very friendly and personal. I committed over the phone to purchase the car. Phil made it easy, I was able to wire the funds to Keeler, get a one way airline ticket to Albany where Phil picked me up at the airport and took me to the nearby Keeler BMW. To my great satisfaction he had all the paperwork ready, the car was gleaming, parked inside next to his office. Inside of an hour I was on my way with my Vista Blue 330Ci with a blue canopy and beige interior. I've never had a more satisfying car delivery and I owe it all to Phil. Incidentally the next day I drove all of 848 miles by myself to Asheville in 13 1/4 hours, indeed "thr ultimate driving machine".

pfamily

16 de abr. de 2005

At first appearance (phil) a salesperson seams very friendly. When he gets down to business he is pushy, and obnoxious. I came from Capital City just the day before and had a wonderful experience with them. I highly do not reccomend this salesperson, or this dealer for the aggressive salesmanner. My friends baught a nice Mercedes-Benz and reccomended this dealership, but the BMW dealership definatley does not meet up to the standerds. Beware of Phil.

vecchk

21 de ene. de 2004

My 2001 325 developed synchronization issues in 3rd gear. I took the car in for service to have the key reprogrammed and have the transmission issue addressed. The dealer happily charged me $50 for 5 minutes worth of work to reprogram the key, and then told me the syncro issue was all in my head... I suspect they didn't want to perform the warrenty service on the transmission.<br><br>The syncro problem eventually worsened in 3rd and developed in 2nd gear. The fluid in the gear box probably needs changing. I took the car back and reported the problem again, and requested an oil change. They charged me $95 for the oil change and once again told me the syncro problem was in my head. They sent me out with the shop foreman who doesn't know how to drive a stick and ended up riding and burning my clutch before deciding that my car was fine.<br><br>It seems like they're happy to over charge you for service not in warrenty, but when they have to fix something under warrenty, they lie to you to avoid it.<br><br>The car is now at another dealer having the tranny serviced. Avoid Keeler BMW if you can.

Listener

23 de oct. de 2003

The BMW service advisor I dealt with at Keeler doesn't know his products ("Your 325's control arms are forged steel, so a tow hook won't hurt them" -- just one sample quote), and he wouldn't budge when I asked for transportaion the SECOND time my brand new car had to be towed within its first thousand miles: I had to contact the general manager, who corrected the problem (barely). I should have bought from Carbone (Utica, NY), and certainly will the next time around.

kdarbmga

21 de sep. de 2003

wanted to buy a new old stock car. i was ready to sign but asked for mud flaps and floor mats to be thrown in the deal. the sales manager was not accomodating in the least, despite the fact that this car has been sitting on their lot for a year already and will continue to do so meaning they'll have to pay for it sitting there - together with the fact that what i was asking for cost them about $100 at cost (what's $100 to accomodate a buyer?)!<br><br>this, to me, is symbolic of what to expect with this dealership. no effort to accomodate the potential buyer or to please them and provide 100% satisfaction.