R Booth

28 de sep. de 2016

Darryl was awesome, professional, courteous and listened to our needs and got us a great deal! Thanks to all the members of that team

SarahK

23 de sep. de 2016

Seeram was great to work with from the first time I called Keffer! They had an RDX on the way that I was interested in and it would be arriving on a day that I'd be leaving town. Seeram assured me there was minimal risk since I'd have first right of refusal if anything was wrong. When I got back into town and picked up the car, it was better than I expected. From the moment I walked in to when I drove away in my new RDX, everyone at Keffer was extremely pleasant and I'd definitely buy a vehicle from them again!

Scott

20 de sep. de 2016

I bought my first new car in 11 years. The process was seamless at Keffer VW and Seeram was knowledgeable, professional, and honest. The whole team is good to work with and I would definitely recommend Keffer to a friend.

Rsniderpls

12 de sep. de 2016

Keefer had a Honda Element that we were very interested in. They stayed in touch via email and after several offers back and forth we arrived at a price that we could both live with. We drove from Southern Indiana to Huntersville NC to pick up the vehicle. Joe Montanovic treated us like family, showed us the vehicle, it was full of gas, paperwork took a minimal amount of time and we were on our way back to Indiana. I would do it all over again if we had the chance to work with them again. Great Dealership and Sales personnel. Thanks again Joe.

Twoscooter5

5 de sep. de 2016

I went to Keffer to buy an autobahn package GTI for my husband. I drove 1 1/2 hours to this dealership because they had exactly the car he wanted! From the minute I met Rick Holland when I came in the door, to the trade-in details, to the finance desk with Sean, to the minute I drove off the lot this experience was AMAZING! Everyone was courteous, helpful, and very low key. NO high pressure sales pitches, no never ending negotiations. Just everyone working together WITH me to get him his new car! In fact, the experience was so great I went back two days later and bought another GTI for myself!

Diane

31 de ago. de 2016

We were greeted when we arrived by Rick Holland. He was excellent and gave us what we needed. He didn't show me anything except what I asked for I appreciated the fact that he didn't waste my time as I'm extremely busy in my own business. I told Rick what we wanted to spend and he took care of us well. I would recommend him to anyone...

J Stephens

29 de ago. de 2016

One of the best car buying experiences. Brian knew exactly what I needed and made the purchase extremely efficient. I don't typically leave reviews but I would encourage anyone interested in purchasing a vehicle to start with Keffer VW

DC judge

29 de ago. de 2016

We bought our 2014 VW Beetle convertible from Rick. He was extremely helpful and knowledgeable about the cars and was great to deal with. He took care of everything.

Koushyar

28 de ago. de 2016

Everyone in this dealership were super nice. Our salesman whose name was Joe spent a lot of time for my business and provided me many payment options . Even though it was a 2 hour drive from my home to keffer vw I'm pleased about my experience abd would recommend this dealership to my friends

K

26 de ago. de 2016

After a long and annoying process and some miscommunication... I am glad that Keffer VW did everything they could to make the situation right. I am very happy that I decided to lease a 2017 Jetta and I love it. They also went out of their way to make sure I got what I wanted and they are even tinting my windows for me. Overall, I am happy despite some hiccups.

Angela

7 de ago. de 2016

They genuinely cared about me as a new customer, and made my car buying experience the best ever! Its not everyday that you run into people like this. I can not express how grateful I am for all that you did for me and my dad. Thanks again Brian! I love my new car!!

Brich052612

28 de jul. de 2016

I had a suspension noise on my car, Sean in service was wonderful and helped get the work covered under my extended warranty. Sean is knowledgable about cars and the service was friendly and fast.

g3glorifygrowandgo

27 de jul. de 2016

My van's check engine light was on and I brought it to the service dept at Keffer. Seeram Kirpaul was professional and knowledgeable. He explained the issue along with a few other things found. All was covered under my extended warranty and he explained to me how all that worked. Even though it did take a few days for them to get the parts and the work completed it was not a problem at all, as they gave me one of there courtesy vehicles to drive. The service Manager Justin runs a great team! I am super thankful for the quality customer service and work done! Would recommend!!

Miss Marie

27 de jul. de 2016

My van's check engine light was on and I brought it to the service dept at Keffer. Seeram Kirpaul was professional and knowledgeable. He explained the issue along with a few other things found. All was covered under my extended warranty and he explained to me how all that worked. Even though it did take a few days for them to get the parts and the work completed it was not a problem at all, as they gave me one of there courtesy vehicles to drive. The service Manager Justin runs a great team! I am super thankful for the quality customer service and work done! Would recommend!!

Pradeep

26 de jul. de 2016

I had a great experience buying at Keffer VW. I went to look and test drive the car but got very good deal and bought it. Rick Holland was courteous and polite, he was very helpful and answered my queries with patience. There was no push or pressure during the whole buying process and it was a pleasant experience. I would definitely recommend Keffer VW for their knowledgeable staff, great customer service and ease of buying experience.

LetsGoKnicks

11 de jul. de 2016

I leased a car with John Malone and he is the reason I am giving this review 5 stars. He was straight forward, honest, and understanding. He didn't try to sell me on a vehicle I didn't want and he wasn't pushy in any way. He was really informed on the specs of the vehicles as well which I appreciated. The dealership was clean and staff was friendly. The only headache came from actually negotiating my price as my original offer from the dealer was about twice what the incentive was on the national website. Eventually I ended up with a deal I felt comfortable with and I was out of there pretty quickly.

Birthday Girl!

1 de jul. de 2016

John worked with my husband ahead of time to surprise me with a CC for my birthday. When we walked into the dealership we were given excellent service and hospitality and my husband was very pleased with the financing terms as well as the warranty and gap insurance package.John was great about emailing me with a link to learn more about the features of my new car and he also made sure to find the CD's we accidentally left in the car we traded in. This was the best car buying experience I have ever had. They even put a bow on the car and took pictures of me with the car to remember this special birthday.

Pretzel Mobile

29 de jun. de 2016

After shopping around at several VW dealerships in Charlotte, I was psyched to find John Malone and his team. He made the car buying experience fun and easy. John & Cheryl did a great job of communicating with me to set up a test drive appointment. Then John worked his magic to get me exactly the car I wanted. And he has the best test drives! After finalizing details with John, his teammate Michael got us through the financing process quickly and he did a great job of explaining all the options. Thanks guys for a great time! I'll be back again for sure. :)

Dain Hill

18 de jun. de 2016

I would love to give a shout out to John Malone for being an outstanding salesman. Although I never actually ended up buying a car from here, I would definitely purchase a car from here in the future.

Philly6572

14 de jun. de 2016

John Malone helped me in anyway he could he was fighting to get me into the car I wanted but I couldn't get the car and he was like don't worry we will get you a vehicle and he did what he said I'm in my new car and love it

Ryan_Stevens

11 de jun. de 2016

John Malone helped me weigh my financing options to purchase my first car with monthly payments that are possible for me. To own my first car with the VW warranty on the entire car is greatly comforting rather than shelling money out for a used car. John was very genuine and cared about my concerns and financial situation to work out my best option considering maintenance, gas mileage, reliability, and monthly payments. Thank you VW and thank you John!

Marilyn Adair

8 de jun. de 2016

My sales men name was John Malone and he was just amazing.Usually when you go to a dealership you feel uneasy, but not with John!He made my fiance and I feel like we were right at home.I am so thankful that he was the person to help us!He deserves a promotion!!!THANK YOU JOHN!!!!

The

6 de jun. de 2016

Rick Holland in sales handled transaction in timely and professional manner . Entire staff was helpful and friendly. Would highly recommend Keffer Volkswagen. Sincerely Martin Fivars

Elizabeth Mcphearson

5 de jun. de 2016

I just recently bought a used vehicle from this dealership. My experience was a very pleasant one. Everyone was so helpful and friendly. I feel the staff went above and beyond to help me stay in my desired monthly payments. I worked with Mr.Mann after finding the vehicle online and set an appointment at the dealership. I happily left that day in my dream car!

Rockhardwater

5 de jun. de 2016

Excellent sales staff great customer service.They go the extra mile for customer!

Drew

31 de may. de 2016

Daniel was fantasic to work with. Was not a high pressure sales guy and made sure that I was comfortable with the wntire buying process. I shopped around at other VW dealerships in Charlotte and Keffer was far and away the best.

JohnnyPassat88

29 de may. de 2016

Dewayne and Brian were extremely helpful. The team at Keffer immediately make you feel like family not just a customer. Leasing my new 2016 Passat was a joy at Keffer, not a whole day experience you get from most dealerships today. At Keffer they listened to my needs and wants and I got the perfect car.

JMFreshour

25 de may. de 2016

I could not be happier with our recent pre-owned purchase at Keffer VW. I found the vehicle I wanted on the web, my wife test drove it and said that it was "the one" for her. Brian Wiles, our sales consultant, was exemplary in every facet of the transaction. He allowed my Type A wife to have the freedom she needed to explore the vehicle as much as she needed. Brian is a totally laid back dude, no pressure at all. That makes the buying experience so much easier. I generally prefer private party sales, but Brian made it so easy with upfront fees and prices that I was happy to give my business to Brian and Keffer VW. Kudos also to Sean Bartol in Finance. Quick in and out with no high pressure sales pitch with a bunch of add-ons. Highly, highly recommend Brian Wiles and Keffer VW.

JMFresh

24 de may. de 2016

I could not be happier with our recent pre-owned purchase at Keffer VW. I found the vehicle I wanted on the web, my wife test drove it and said that it was "the one" for her. Brian Wiles, our sales consultant, was exemplary in every facet of the transaction. He allowed my Type A wife to have the freedom she needed to explore the vehicle as much as she needed. Brian is a totally laid back dude, no pressure at all. That makes the buying experience so much easier. I generally prefer private party sales, but Brian made it so easy with upfront fees and prices that I was happy to give my business to Brian and Keffer VW. Kudos also to Sean Bartol in Finance. Quick in and out with no high pressure sales pitch with a bunch of add-ons. Highly, highly recommend Brian Wiles and Keffer VW.

bboggs11

17 de may. de 2016

We had several issues with other dealerships while trying to purchase another much needed vehicle. We got connected to Darryl Radford at Keffer and the experience was so great. He made sure that everything we wanted that we got and it took some time for that to happen but he was persistent and did not give up until he got us in a vehicle.ThanksMr. & Mrs. Boggs

dala123

14 de may. de 2016

Darryl made a pleasure of what is often stressful. He was kind, professional, informative, honest he went above the average. I just brought another car a month ago from another dealership I wish I had knew Darryl then!

Takeraaaaa

29 de abr. de 2016

They were an amazing staff full of friend people. The sales guy joe went above and beyond to get me into a new car and im so grateful he did. He was super nice and I ended up with a brand new Jetta because of all his hard work.

Carolvw123

18 de abr. de 2016

On our first visit to Keffer we did not have the best experience. Once they heard of this the General Manager contacted us to see what they could do to earn our business. We tried again and our experience was nothing short of excellent! Had a great experience with Brian Wiles. Brian was very professional and just enjoyable to work with.

WBF

16 de abr. de 2016

I needed to trade in my lease from another company, but my lease wasn't up yet. They ran numbers first thing to see if it would work for me, were quick and so responsive to my needs and requests. Extremely satisfied. I couldn't have had a better experience.

Scouser

13 de abr. de 2016

We have enjoyed driving our Passat for the past 3 years, and where looking forward to changing our vehicle for the Passat 2016 model. Seeram Kirpaul was very professional and helpful in guiding us to our new Passat, which we are now enjoying driving very much,

GWM

27 de mar. de 2016

My car salesman was Daryl Radford.During the sell of the vehicle,he went the extra mile to make sure I got it.Although it isn't protocol,he gave me his personal number for me to be able to communicate with him at any time during the process.Even after the sale,he told me to call if I needed him.What salesman does that?If you're thinking about purchasing a vehicle from Keffer VW,then ask for Daryl Radford.

DBWS

23 de mar. de 2016

I knew I wanted a VW GTI, I knew what price I could get for the car, but my local dealer wouldn't match that price. I contacted Jeff through the Keffer website, found the car I wanted, and he matched the price and made the deal happen. It was so easy, none of the schmoozy car dealer stuff, and Jeff was just a really genuinely nice guy. Instead of giving me an artificially low price and then tacking on all the fees and stuff, he very quickly gave me the "out the door" dollar amount so there were no surprises when I came to sign the paperwork. He even stayed late, well past closing, to show me the features of the car I'd just bought.

rtdunham

19 de mar. de 2016

Daniel Dicicco at Keffer has twice found the exact car I was looking for, at a price my extensive online research told me was more than fair. I'd turn to them again in a minute.

Megan

18 de mar. de 2016

I purchased a used VW Tiguan from Keffer and had a good experience! Rick & Daniel were very helpful and made the process extremely smooth. I was also really please with Sean, the Finance Director. He is really efficient and made the loan process so simple. He responds to email so quickly and is very good at what he does. I'm really pleased with my purchase so far. I brought my Tiguan in for a recall on the wheel this week and had a superior experience with the Service department. They got me in quickly, worked on it quickly and were super nice and efficient about everything. They even washed my car too. I was really surprised and pleased with that touch! So far, I'm really glad I chose this dealership, they've been great to work with.

Happy customer

15 de mar. de 2016

My wife and I drove 4 hours to look at a VW. I called in advance and Seeram Kirpaul answered the phone. I had questions and he took them down and not only called me back in less than 30 minutes but took time to wash the car and send me a video of the inside and outside. We set an appointment based on the info he provided and also on how professional he handled his business. When we arrived he was waiting and worked hard to help us overcome some tough hurdles. I would not only highly recommend Seeram but would recommend you only see Seeram! I have purchased multiple automobiles over the past 20 plus years and by far his is one of the best I have ever dealt with. I will make the drive again when I purchase my next car to see Seeram. Thank you again sir.Satisfied customer :)

Amy Clark

14 de mar. de 2016

I would have to say this was the most pleasurable experience in the history of me buying cars which is about 17 cars so far. I had Darryl Radford which was a very thorough and charming guy who had the best non pressure follow up that I had seen in decades. He was an individual that is exactly the opposite of what people summarizes as car salesmen. Of course the product , the Volkswagen was a superior product. I had researched the best car for insurance rates for a teen driver and found that the safety features of the Volkswagen cc was a car that I knew if my son was in an accident he would be in the best secured , safest car on the road. This is what led me to the dealership as I did not know anything about these cars prior to do my research. I can say if you have a teenager and you want a car at a fantastic price, with over the top safety ratings and a dealership you can trust. Then please go to Keffer Volkswagen . You will not be disappointed.

rosyknight

11 de mar. de 2016

Dominic was great, it was a smooth sale, awesome peiple to deal with but Dominic took care of us 100%! We would recommend this guy to anyone.

jim5455

2 de mar. de 2016

One of the most pleasurable experiences ever purchasing a car. All facets of the car were gone over, including the service history and Carfax. Sale consultant was superb, could have sold us a stump. Drove 60 miles round trip and would not hesitate to do it again

Ashley.JustinWalton

1 de mar. de 2016

Keffer Volkswagen absolutely amazing, I will say that it was the best experience at a dealership I have EVER had . My husband and I bought out first car a 2006 Jetta, from a dealership down in charlotte they failed to tell me my car was in a accident and I had no idea until I went to Keffer. They tried there absolute best to get me into a car in the payment range I was looking for . And finally got me into a 2016 Jetta . They are so kind and are easy to talk to and explain everything so clearly . I WILL be going back next time for a new car.

hybridsx

28 de feb. de 2016

The level of service I receive when I visit Keffer VW is beyond words. Kristen takes great car of me each time, and I love the free car wash.

LyndonPalmer

22 de feb. de 2016

I came in to get service done on my car, after talking with Daryl Radford, I ended up leaving with a brand new 2016 Volkswagen Passat with the works! He fought and fought over and over to make sure we got the deal WE WANTED. Absolutely amazing customer service.

Crusin...

21 de feb. de 2016

I recently traded in my 2007 VW Jetta for 2016 Tiguan. I was intent on buying a used model. After many emails and me finally coming in to speak to a dealer, they helped me understand the right choice at a price I felt confortable with. I leased the 2016 Tiguan and I couldn't be happier. My dealer didn't try to candy coat anything. He was up front and showed me the facts. He was a good person and an excellent representative.

Mjohnson6180atgmail.com

8 de feb. de 2016

Took a while... But everything was good! Make sure you go to Joe Matanovic if you're considering purchasing a vehicle. He will get the job done and make it easy!

Patti

4 de feb. de 2016

This is car buying as it should be! I found the vehicle I wanted on Cars.com, drove to Keffer the next day and came home a few hours later with my new Beetle. I worked with Rick Holland and he and the whole team made it a pleasant purchasing experience. Highly recommend!

gregs review

3 de feb. de 2016

I bought a 2015 Passat TDI online through Keffer VW .Dominic Man was a great salesman I would tell anyone to buy a car with him.

MR. B

2 de feb. de 2016

i had a wonderful experience buying a car from keffer volkswagon . jeffery hayden was most helpful with our needs and our options as to what we could afford and payments never had i had a salesman be so kind and courteous. the keffer team worked wonderful i must say thanks to everyone there for all the help thanks again

Disappointed

31 de ene. de 2016

I am not one to post reviews but I am so unhappy with my recent experience at Keffer I hope others don't find themselves in the same boat. I have leased VW's for over 10 years I've mainly worked with Flow in WS but tried to score a "better deal" this time and was suckered in and stuck with a trade in bill of almost $3000. (Some of that expense is mileage overage).....but I have never paid any remaining money from one trade to another. Not for anything- not mileage, not a scrape, nothing. Trading in has always been easy and fun but not anymore. I have been waiting and waiting to hear back from the sales rep that assisted to help me work this out but no response. I have asked repeatedly to turn in the new car and take back mine, but was told they are working to help with the balance.During my transaction I was told the most I would pay would be a "few hundred" for mileage overage. I was a little worried but ok. Then when I received my bill I was charged for dings and knicks on the car, mileage. I wasn't that far over on my mileage and you would think loyalty would mean something. When I asked about the numerous charges the sales rep said "oh it was dark". "I didn't notice you had a ding in the car". He specifically said as long as the tires are ok you don't need to worry. Well worry you will if you don't know every term thrown out during your trade. Basically as car dealerships are known for they said whatever they wanted to sell me the car and left me stuck. I am so disappointed with this experience not only will I not work with Keffer again I am sad to say I don't think a VW will be in my future either. Fyi I have since learned the term "grounded" means you are screwed. Ask Keffer. And check out Flow, they have always been up front and honest.

skost

27 de ene. de 2016

I now drive two VWs, Passat and Jetta, thanks to Daniel, Darryl and Michael for their undivided attention, patience and help getting me out of two previous cars I wanted to trade in. They're very knowledgeable and helpful with Everything!

Tambourine

18 de ene. de 2016

I bought my first car, a pre-owned Toyota, from Joe. Since I knew exactly which car I wanted he was really quick and helpful, and made sure I got a good deal. There was quite a bit of paperwork since I'm a first time car owner and he was patient throughout the process. He made sure I understood the ins and outs of the car before I left the lot, and even made sure it was super clean and had new rubber floor mats. Thanks Joe!!

khelms

16 de ene. de 2016

I want to thank Keffer Volkswagon for everything that they did for me in order to help me get into a new vehicle. I am so excited about my new 2016 Jetta Sport! I have to send a very special thanks to Bryan Smith and Seeram Kirpaul. These two went above and beyond their expectations and it was GREATLY APPRECIATED.

nate

16 de ene. de 2016

fast dependable great service Joe M was a pleasure to deal with and I would recommend that you go there for your car needs.

sduncan1283atgmail.com

15 de ene. de 2016

2 1/2 years ago I decided to purchase a Volkswagen. I searched online and found a Passat that I liked at Keffer. I spoke with Daniel DeCicco and he convinced me that it would be worth my while to make the 5 hr round trip and pass the numerous VW dealerships on my way including the one that is 5 min from my house. Hesitant, I made the trip. Daniel and the sales team were awesome to work with. There is no pressure or gimmicks, just down right southern hospitality. I purchased the Passat and made the trip home. Last week I decided I wanted to buy a newer Passat as the one I owned was getting high on mileage. I knew I needed to call Daniel. I decided which Passat I wanted and was set to pick it up on a Friday. (I don't bother test driving these cars because I already know they are awesome.) Well I called Daniel the day before and asked if I could pick it up that night. He had already left work that day had made plans, but he offered to cancel them and come back in for me. I left my house at 5 pm and made it to Keffer at 7:30 pm. Daniel already had the paperwork ready to go. I traded in my old Passat and was driving the new one home at 8:15. Thank you Daniel for everything. As long as you work there I will be a customer!

nate1234

15 de ene. de 2016

This is a great place, awesome people. fast amazing service very friendly ! I would greatly recommend this to anyone looking for a new or used car.

dallpro95

14 de ene. de 2016

I gave five stars because from the time we parked to the time we drove away, our customer needs and interests were made a priority. When Eric learned what we were looking for, he didn't try to waste our time trying to sell us something a little better that might benefit him at our expense. He mentioned other options and showed us a couple examples while we were still in the lot just to confirm what we wanted. It wasn't pushy, and I appreciated it. Eric worked hard to get us the best deal he could and speed up a very lengthy process. We drove home with exactly what we wanted. From start to finish, Keffer demonstrated a truly professional dealership. Highly recommended.

Hamilton, Carol333

13 de ene. de 2016

Joe Matanovic worked unstoppable with Cheryl Goode and in 3 days I was approved for a vehicle. I highly recommend Joe to Chapter 13 clients. Thanks Sean Bartol. C. Hamilton

CEW

11 de ene. de 2016

We knew which vehicle that we wanted. I called Cal and gave him the info on the car. He called back a short time later with an OTD price and I told him we would take the car. We went to the dealer the next day to pick up the car and it was ready to go. It only took maybe an hour for all the paperwork and we were on our way. Very easy buying experience.

tone2126

9 de ene. de 2016

Best car buying experience I've had. Brian Wiles, Sean, and Cheryl were wonderful and I would recommend them to everyone I know. Will definitely be back in the future.

Christie

5 de ene. de 2016

Our experience at Keffer VW was great. Joe was the one that helped us and he was great in helping us find a perfect fit for us. I would definitely recommend this dealership, everyone we interacted with was friendly and helpful!

Cole S.

4 de ene. de 2016

I spoke with Eric on the phone have a underwhelming experience with my local VW dealership and my visit to Huntersville went swimmingly. Definitely worth the 1.5 hour drive and I love my new Tiguan!

jettalover05

30 de dic. de 2015

Joe Matanovic did a great job in helping me find the perfect car for my needs and he was a pleasure to work with. I was pleased with the outcome and would definitely recommend him to my friends and family. Thanks, Joe!!!

David F

26 de dic. de 2015

One of the best buying experiences I have ever encountered. Joe Mantanovic was easy to work with, knowledgeable, and professional in every way. He made buying a used car easy and his follow-up after the sale was outstanding. Although the negotiations took a bit longer than expected, the overall experience was beyond my expectations. I would not hesitate to repeat my buying experience at Keffer.

Satapro28

22 de dic. de 2015

Joe was a great salesman to help me get the car that I wanted at price I needed. I'll definitely be doing business here again.

hhelms

12 de dic. de 2015

I just want to say I had a GREAT experience at Keffer VW today!!!! Bryan Smith was phenomenal!!!! We were put into the car we wanted with fast and efficient service! I felt at home there and not uncomfortable at any point. By far the BEST customer service I have had out of any dealership! Daniel also helped us and he was awesome, easy to talk to, answered all our questions on the spot. They showed us everything we needed to know about the vehicle before we drove off the lot! We will definitely be lifetime customers here! If you are looking for a vehicle this is the BEST place to go! I could not recommend a better place!

MicMac

11 de dic. de 2015

Dominic Mann is a fantastic sales representative. He was fair and reasonable throughout the negotiation process and was extremely responsive and customer oriented. We negotiated all terms before I went to the dealership. Upon arrival, everything was exactly as we had agreed including terms, pricing, and product. Dominic is a true asset for Keffer and I would recommend him to any of my friends in the market for a Volkswagen.

MicMac

11 de dic. de 2015

Dominic Mann is a fantastic sales representative. He was fair and reasonable throughout the negotiation process and was extremely responsive and customer oriented. We negotiated all terms before I went to the dealership. Upon arrival, everything was exactly as we had agreed including terms, pricing, and product. Dominic is a true asset for Keffer and I would recommend him to any of my friends in the market for a Volkswagen.

passat2016

9 de dic. de 2015

My husband and I had a great experience at Keffer VW. Eric Cooper, our salesman, made the process of purchasing a new car very easy. He was very knowledgeable about all the VW models which helped us choose the right one for us. We highly recommend Keffer VW.

Tina

8 de dic. de 2015

My husband and I had the pleasure of working with Eric Cooper in the purchase of our VW Passant. Eric was very knowledgeable and he provided great customer service. Since my purchase Eric has followed up with me to make sure I know he can be contacted at any time if questions arise, that's great customer service !!

Tim & Julie

8 de dic. de 2015

Keffer VW is top rate in sales and service. We purchased two VW's from Keffer in 2013 because of Brian Wiles. We looked at multiple VW dealers across NC and found Brian to be truly outstanding. However. over the past 3 years we have been equally impressed with the service we have received with our two cars. The interaction have consistently been through Sean Richardson who is always pleasant, answers questions or gets answers to questions he does not know and strives to make everything exactly right. Sean and Brian are a great team and exactly why we will purchase our next vehicles from Keffer VW!

seekingnewcar

1 de dic. de 2015

I purchased a new VW GTI today at Keffer Volkswagen and could not be happier. I was able to purchase the car at a very good price. And, the sales person, Joe Matanovic, was just great --- easy to work with, knowledgeable, and thorough. The whole experience, from walking in the door, to leaving with a new car, was really quite pleasant. Id recommend this dealer to anyone interested in checking out what Volkswagen has to offer.

Sebastian0224

26 de nov. de 2015

Worked with Sami at keffer, I needed some parts. Very knowledgeable guy, pointed me in the right direction and even had the parts department have my stuff ready for when I got there. A++

Adillow

22 de nov. de 2015

These are awesome people to deal with go visit joe he will go the extra mile for you! I will definitely be back to buy from him again.

Adillow

21 de nov. de 2015

I would definitely recommend keffer Volkswagen to everyone they are down to earth people. Go talk to joe Matanovic he will go above and beyond for you!

JetRaz

19 de nov. de 2015

We were looking for a good pre-owned Passat - and we found it - at Keffer. But we also found a great sales person - with a great sense of humor - and a very service minded attitude at the same time.We love our car - and we are very happy to be "Keffer Volkswagen customers". Also in the future.Jette and Robert Rasmussen

AntiKeffer

18 de nov. de 2015

Very disappointed in the lackadaisical attitude demonstrated by most employees here. Justin the Service Manager shows no empathy or compassion for the lackluster performance of his service team. Always adds additional charges (i.e document storage fees) non existent problems to overcharge you for and then not stand behind the work his team does. Sean one of the service reps has a very nasty attitude which comes across as condensing and at times teeters chauvinist. And they display no loyalty to their loyal customers. I was told by Justin one of the repairs quoted which was performed by another Volkswagen dealer was not done correct and although warranted by Volkswagen I was urged to take it back to the dealer he just told me did not do the work correctly, he did not go above and beyond by simply picking up the phone and contacting the sister Volkswagen dealer to discuss the issue he discover that was not done correctly. Steve Miller although personable allowed Justin to take the lead and still was not able to offer a comparable resolution but joking offered to apply the customer referrals I was not offered for one referral and the other I have been waiting over a month towards the astronomical quote I was given. Funny thing the quote I received from Keffer was quoted almost 200 higher than Hendrick for the same repair. BBB and my attorney have been notified but I would hope no other customer had to go thru anything similar

AKAtude08

17 de nov. de 2015

Keffer Volkswagen of Huntersville exceeded my expectations for purchasing a new car. I was greeted with smiles the moment I walked in the door and my salesman Joe found the car that matched all of my needs at a price that matched my budget. I was in in out in less than three hours and the experience was by far my best.

Gabr'l Stackhouse

17 de nov. de 2015

Keffer Volkswagen Huntersville is the best in it's class!! I was greeted by smiles upon entering the dealership and my salesman Joe was outstanding. He found me the best car for my budget and I was in and out in less than three hours. I highly recommend this dealership to anyone who is looking for a great car and car buying experience.

idoehle

15 de nov. de 2015

I just leased a 2016 Jetta, and I am nothing but pleased! Seeram was very polite and knowledgeable of the quality of the vehicle. We shared many laughs and the car buying process was low stress! I have serviced all of my vehicles with Keffer, and I will continue to be a loyal customer. Thanks Keffer VW! You guys are the best!

MelissaandJin

4 de nov. de 2015

Me and my husband just leased a 2016 Tiguan from VW. Our salesman was Joe, and he was very informative and helpful! He was patient throughout the process, and worked very hard with the sales team to get us a monthly price we were comfortable with. The whole VW team was professional and went out of their way to be helpful! I would recommend this dealership to anyone looking to lease or buy. We couldn't be happier with our new car, and having such a smooth car buying experience!

Andrew wilson

4 de nov. de 2015

Jeffery Hayden is a great salesman, and has very good product knowledge also! Would gladly work with him again!!

jp

3 de nov. de 2015

We worked with Joe M on our trade and he found us the exact vehicle we were looking for and hit our price point on a new Tiguan. We love the car and will be back for again when we are in the market for a new car!

Martha

3 de nov. de 2015

Darryl Radford worked diligently with us to get the best price possible for a car for our son. Darryl was patient, understanding, and made the process go smoothly. My son, husband, and I walked out of Keffer Volkswagen happy that we had driven from Matthews to make our purchase.

petermac

1 de nov. de 2015

Had been looking for a good used Jetta for my daughters 16th birthday. Found an extremely nice, very low priced, certified Jetta on line at Keffer. Drive all the way from Burlington to check it out. Was better than it looked on line and it looked really good on line. Bought it on the spot and picked it up the next day. Everything went as smooth as possible. Great buying experience.

RaeA

31 de oct. de 2015

I worked with Joe and I would absolutely recommend him to anyone. I felt that we had open communication and he was always ready with answers to my many, many questions (poor guy). Even after taking the new car home, if i couldn't figure out a button or sensor he would tell me to swing by and we'd take a look. Id buy here again in a heartbeat.

LisaA

31 de oct. de 2015

Joe and the team at KefferVW are honest and fair! So refreshing. Great car and great buying experience:)

RaeA

31 de oct. de 2015

I worked with Joe and I would absolutely recommend him to anyone. Even after taking the new car home, if i couldn't figure out a button or sensor he would tell me to swing by and we'd take a look. I was in contact with two other dealerships in the Charlotte area and was so disgusted I was ready to give up on a new car altogether. I'd buy here again in a heartbeat.

ExpatAL

29 de oct. de 2015

Worked with Joe M (I dare anyone to actually pronounce his family name right) and we struck a deal on a warranted pre-owned Passat. It was the cheapest CPO on the lot and it was a top range SEL Passat. The dealership is open long hours, i just drove in and was being shown a car within minutes and our test drive was easy too. Ok the website is kinda sucky with all its bling and attention grabbing stuff, but the price on that Passat was rock bottom. Thanks guys.

AL_from_the_UK

29 de oct. de 2015

Looked online for a few weeks and found Keffer to be among the lowest for the Passat I was looking for. Although the website is a little busy and the phone numbers confusing, once at the dealer the service was brilliant. Jo helped out and took care of my questions and we struck a deal on a certified pre-owned SEL Premium - could not be happier with the deal, the lowest CPO on cars.com and a tope spec model too. They even worked with me on the purchase and gave me a few days to get them the money. Open extended hours and they have Wifi and stuff to look at while you wait.

Donna P

28 de oct. de 2015

Joe was very professional and made sure I got a good deal. He knew how badly I wanted my car and he wanted me to be happy. I am and I love my new Volkswagen.

convertiblegirl

28 de oct. de 2015

Joe was awesome and made my car buying experience painless! He was professional, honest and didn't play games. I feel like I got an amazing deal for my dream car!!!

Derrick D

28 de oct. de 2015

I found the car I wanted online. Upon arrival at the dealership, the friendly and professional staff began helping me immediately. After a test drive we began the purchase process. I was soon on my way home with my new ride! It was one of the easiest car buying experiences I have ever had.

Happy Customer

26 de oct. de 2015

My experience was very good. I was provided with all information that I had asked for. Ben Parker, Sales Consultant, was very informative on the test drive. Steven Miller (General Manager) was willing to work with me and went out of his way to help. Sean Bartol (Finance Manager) was not pushy and really good at finances.

Passat seeker

13 de oct. de 2015

Our buying experience with all the personnel at Keffer was very impressive. We would go back tomorrow. We were treated as special and that was appreciated.

DSmit

19 de sep. de 2015

Let me begin by saying 4 years ago this review would have been completely different. Our first car purchase from Keffer VW was nothing short of phenomenal. They truly went above and beyond to put my wife and I in the exact car we wanted, and we left there saying we were customers for life. Sadly that is no longer the case. We have since purchased 2 more cars from Keffer all the time wondering what happened to the experience like we had the first time. Our last two trips there we left with nothing but a handshake. That's right, all those gift cards they promise on their website for coming in and test driving a car, don't count on it. I must say they have gone downhill in a relatively short amount of time. If the folks at Keffer ever sit and wonder why their dealership is empty, it's because it appears they no longer want to sell cars. I am disappointed, and will not be returning to this dealership, it's a shame.

Lizzy B

15 de sep. de 2015

Ask for Rick. Excellent customer service.......No questions left unanswered. Everyone in the dealership goes that extra mile to make sure you are satisfied.09/08/2015........Elizabeth Brown

kitz1125

1 de sep. de 2015

Darryl Radford from Keffer Volkswagen made my car buying experience so easy and so comfortable from start to finish. Everyone I met there was so nice and made me feel very valued.

corey1971

1 de sep. de 2015

I went to Keffer with a tall order...I wanted a 6 speed Passat TDI - just as the 2015's were being blown out. Not only did they find one, but resolved the lowest price I had been offered and went all the way to Georgia to bring it to me. Joe, Dewayne, and Shawn all helped me feel like I got a great deal and a great (hard to find) car. I'd go back there for my next car.

kit

1 de sep. de 2015

Darryl Radford from Keffer Volkswagen made my car buying experience so easy and so comfortable from start to finish. Everyone I met there was so nice and made me feel very valued.

Juneo

30 de ago. de 2015

Great great great great customer service and thorough explanation of each and every car we test drove!!!!!!! Highly recommended. Ask for Darryl!! Please please! Please!

CoreyW

29 de ago. de 2015

Got a quick and fair deal on my (hard to find) Passat TDI 6 speed manual. They worked through the details quickly and went all the way to Georgia to retrieve my car. I was very pleased with the deal I got and will definitely go back when the time comes.

DK1022

29 de ago. de 2015

Rick and the team at Keffer VW are great. This is the 2nd Passat TDI that our family has purchased from them and they were just as nice, courteous and efficient as the first time we came in to purchase it. If you're looking for a hassle free car buying experience, be sure to visit the team here at Keffer VW. They'll do everything they can to help you find the car that is the perfect fit and price for you.

saliscum

24 de ago. de 2015

My husband and I had the best car buying experience possible with Rick Holland and the others at Keffer. We went in with what we wanted i.e. car make and model, price, and payment. We left with all of those things meet. Rick and the used car finance guy went out of their way to make the deal happen! We love the car and have already told multiple friends about our experience with Rick and the others at Keffer VW!

Grace Harvey

22 de ago. de 2015

Rick was a delight to work with. Very helpful and thorough as well as efficient. I had a wonderful experience and would highly recommend him to anyone looking to purchase a car or thinking about purchasing one. Thanks so much Rick, the Tiguan is so awesome! Such a pleasure to work with you.

Kimberly

22 de ago. de 2015

This was our second time buying a car from Keffer VW, and was one of the easiest car buying experiences I've ever had! Rick gave us an amazing deal on an amazing Passat! We'll definitely be back next time we're in the market for a car!

Blair B

17 de ago. de 2015

Brian Wiles did a great job of being transparent in the buying process and also did not pressure me into leaning one way or the other throughout the process. Brian was very personable and made me feel at home from the moment he introduced himself.

Kim Somers

17 de ago. de 2015

Rick has been very helpful. I honestly did not come in to buy a new car but after he explained the advantages I went for it. I recommend this dealership

marty

14 de ago. de 2015

Worst customer service ever. Salesman Rick Holland was eager to make a sale, but as soon as I bought my vehicle, he completely forgot who I was. I was given only one of the two keys I was guaranteed -- it took multiple weeks to receive my second key (which was mailed to the wrong address even after I called and informed three separate departments of the correct address). It has been 3 months since I purchased the vehicle, and my license tags have still not been delivered. Each time I call and talk to a department (Rick Holland on several occassions, Chad Owen the manager, Cheryl Goode, Sean Bristol in finance, and the tag and title department) I'm given no answers, no call-backs, and NO CUSTOMER SERVICE. No license plate has been delivered, they are non-responsive, and I would not recommend them to anyone who desires any modicum of customer service.

JennyM

13 de ago. de 2015

We came to the dealership looking for a car for our son. We had a wonderful experience and bought a car. Both Daniel and Rick were great to work with. They answered all of our questions and most of all we felt that they dealt with us in an honest and up front way. Rick was very professional and he instilled confidence in us and reinforced that we were making the best choice of car for our son. This is our first VW purchase and we are very pleased.

Marcie Haddock

10 de ago. de 2015

I went to the dealership with my daughter and we meet Rick Holland and he was great. I went back with my husband and Rick sold us a jetty sport. We took our daughter back and they had a bow on the car and she loved it. (It was her 16th birthday) Great place to buy a car.

Christine

8 de ago. de 2015

Rick was very helpful and knowledgeable about the cars. The interaction was pleasant and not pushy.

Walt

1 de ago. de 2015

I was shopping for a bmw and Keffer vw just happened to have one, I called and was set up with Daniel DeCicco, he is a easy no nonsense salesman, a laid back guy that enjoys what he does and I like that, he listened to my situation and made it happened, im very happy to have worked with him

Amanda

1 de ago. de 2015

Sweet and to the point, I needed a few days and Daniel DeCicco and Keffer Vw gave me my time and space, no unneccessary phone calls or emails, i greatly appreciate that, they listened to what i wanted and made it happen. They have my business and I would tell anyone looking for a easy car experience to go here and ask for Daniel. Thanks again

Terri

1 de ago. de 2015

I keep my vehicles for a long time, so when Im looking for a new one the I get what I want.. Daniel DeCicco made this happen, he didnt have what I wanted on the lot so he went out and got it for me and did it all on the same day, Thats top notch in my opinion, i will definetly reccommend to all my friends and co workers. thank you very much

J south

1 de ago. de 2015

Go see Daniel and Cheryl at Keffer Vw if you want a great deal on a new car and a easy no nonsense environment. I will definitely recommended to all my co workers..

Eric

1 de ago. de 2015

I must admit I was surprised, I came in with low hopes and Daniel DeCicco and the crew at Keffer vw made it Happen, I will reccommend and share with anyone looking for a new vehicle, go see Daniel and the guys at Keffer vw you wont be let down

Ashlyn

1 de ago. de 2015

Daniel Decicco was the easiest salesman I have ever dealt with, very nice to work with and very attentive, I was working with another vw store who strung me along and within 30 minutes I was taken care of and had my new car on its way.. A+++

Lewis Bartles

31 de jul. de 2015

I drove to Keffer vw from Tega Cay Sc. They gave me the best price and was easy to deal with. Rick Holland was a Great salesman.

Lexi Collins

30 de jul. de 2015

I just want everyone to know that I got the Beetle of my dreams! The entire process was hassle free and everyone that worked with me at the store was awesome, especially Brian Wiles! I will be referring all my friends and family to Keffer Volkswagen.

Sonya

30 de jul. de 2015

Best buying experience by far I've ever had . Brian Wiles and the whole crew were so easy to work with. I had a deal worked out basically before I arrived, I just had to pick the car I liked. How much easier can that get? I would recommend this dealer 100%

Jimbo

29 de jul. de 2015

My experience at Keffer was outstanding! The whole staff was great and my sales person Brian Wiles was tremendous . He explained every detail and I felt I knew the vehicle inside out before we left. Best car purchase experience ever.

Kelly Bennett

29 de jul. de 2015

I love my new Jetta TDI! It's an amazing car, and the service I received from the team of workers was phenomenal. I have to include that Brian wiles was an amazing salesmen to deal with.This has by far been my best car buying experience. I will definitely be recommending this dealership, and Mr. Brian.

Maxfiield Nelson

28 de jul. de 2015

We have bought two cars from Rick Holland. He is so easy to deal with and gave us a great deal both times. We will go back to Keffer vw forever. Thanks Rick

Beau

28 de jul. de 2015

Rick was very friendly and was willing to work a lot with me. He was extremely helpful and upfront about all the details of the car.

James Dean Neal

26 de jul. de 2015

Done all my contacts on line with many VW dealers and Rick was the only one to repose with a price. He didn't give me the run around, just a straight up guy. I would tell all my friends to go see Rick Holland at Keffer VW on Statesville Road.

Ryan baker

23 de jul. de 2015

I called in at Keffer vw about the Touareg tdi. Rick Holland took my call. He was real nice on the phone and we made a deal and I drove up to Huntersville and bought the car. Rick made it very simple and easy to work with.

Dylan Lane

21 de jul. de 2015

Rick was awesome during the whole car buying process. Very honest and exceptional customer service was provided. He worked with me via phone prior to my appointment and gave me exactly what I was looking for. Rick made this process as easy and stress-free as possible. He is the example of great customer service! Thanks rick!

Maureen Moloney

18 de jul. de 2015

Rick is a personable, knowledgeable about the product, and easy guy to work with. We would easily recommend him to anyone...

Addison McCarter

18 de jul. de 2015

My family has just bought car number 6 from Keffer Volkswagen in Huntersville, NC. My family has dealt exclusively with Rick Holland. He's super friendly and always gives great customer service.

MJKillian

16 de jul. de 2015

Pleasant transaction. Correct vehicle at the correst price.

CBKevin

10 de jul. de 2015

Rick did an excellent job of working with me by phone and also when I arrived to pick up my cars.

Corinne Crowell

3 de jul. de 2015

Rick and the team at Keffer VW did a fabulous job getting me the car I wanted at a great price! I expect to be doing business with them for all my VW needs for a very long time!

Deborah Carter

30 de jun. de 2015

I am a loyal customer of Keffer Huntersville, purchasing 3 other Volkswagens from your dealership --- 1 Passat and 2 Jettas. I have visited other's in the location but the staff is always friendly and professional. I came in to purchase a new Passat with no haggling and this is what I received. I would recommend all my friends to come to your dealership.

Christopher C.

30 de jun. de 2015

Professional and customer friendly dealer. I purchased my new gti from keffer and my sales associate Brian Wiles was very thorough with every phase of the process. Thanks again to everyone...

the MILLERs

29 de jun. de 2015

Our experience at Keffer Volkswagen was great. Our sales consultant, Darryl Radford, was very helpful, he went above and beyond to make sure that the sale worked in our favor. This was our first time buying a car from a dealership and we are confident in our purchase and feel secure in our brand spanking new 2015 Volkswagen Jetta SE, which has so amazing for our little family. Special thanks to Darryl Radford and the entire V Dub team who made our car buying experience an enjoyable one.

Boris P

28 de jun. de 2015

The purchase of my new golf was easy and hassle free. Thanks to Brian Wiles for making this process quick and simple. I encourage everyone that's in the market to give this organization a try.

Awreavis

28 de jun. de 2015

Keffer makes buying your next new or used car so easy! I came in on evening late looking for a car that had sold that day. I was disappointed but they didn't let me give up, instead pointing me to my second choice and getting it ready for a test drive. I didn't buy it that night but it stayed in my mind. I returned a few days later and was a little nervous I didn't see the car I wanted to buy!! The staff was knowledgable of their inventory and knew exactly which car I was looking for and tracked it down for me so I could purchase. Ben made the normal "number crunching" experience fast, fun, and easy. You couldn't hope for a better experience when you step in his office. He appreciated my time scheduled and even worked out how I could best pick up my vehicle with my schedule. I appreciate all of the extra he did that he didn't have to do, or that most sales places wouldn't do. Fastest I have ever been able to complete a car purchase! The other salesmen I had encountered remembered who I was and made a point to stop and say hi, congratulate me, and even talk about their personal love of the brand. These guys aren't just salesman, a lot of them are true brand enthusiasts, which is another reason I just bought my SECOND (and not last!) Volkswagen. If you're looking for a quick and painless way to buy a Volkswagen then this is it!

Ken Raynor

27 de jun. de 2015

Rick was very friendly and helpful. The overall experience was very quick and painless. All of our questions were answered and there was no confusion about the purchase process. I would recommend this dealership to my friends who are in the market for a car.

Tod G

27 de jun. de 2015

Keffer Volkswagen has changed my mind about automotive purchases. My sales person Brian Wiles assured me from the beginning that he'd make this a simple hassle free process and he did! The most professional staff you could ask for!!

Clay

26 de jun. de 2015

The buying experience at Keffer was great! Both Sales Managers , John and Cheryl, were very cordial and low pressure. It was all about positive customer experience for them, which made my decision to buy much easier. The Salesman, Rick Holland, was awesome and very knowledgeable. I will be back for my next Volkswagen. I drove three hours to this dealership based off an internet add. There were no games, and no 'gotcha's'. The deal was exactly as advertised.

Laura

25 de jun. de 2015

Rick and his team at Keffer Volkswagen were great to work with! I had already been to a few dealerships and enjoyed the relaxed, informative, and friendly environment at Keffer. I felt like I was well taken care of and will continue to be as a Volkswagen customer!

LampMom

25 de jun. de 2015

Information, courtesy, great surrounding, no hassle - Darryl was great. Best car buying experience I can remember. When I returned in the afternoon, several of the people in the dealership remembered me - not just my salesman. They pay attention and provide a warm, comfortable atmosphere. And on one look shocked when I wanted to test drive a manual transmission vehicle! Looking forward to a long relationship.

Dean Baker

20 de jun. de 2015

Our salesman, Rick Holland, met us in the parking lot... was very polite and friendly. He showed us the cars we had seen on Keffers web site. He quickly got us ready for a test drive and was low pressure...gave us time alone to consider our options, etc. Great salesman...great experience!

John Seugling

20 de jun. de 2015

Rick was very helpful this morning, bright eyed and ready to go. Great job.

gstiles

20 de jun. de 2015

Chris Shrider helped our son find and purchase his first vehicle on his own. He did a great job and was very thorough and up front about all aspects of the vehicle purchase. We were in and out of there in a short amount of time and are very happy with the vehicle.

Nancy Wilson

19 de jun. de 2015

Rick Holland was very easy to work with. He help us get a great deal on the vw tiguan sel.

William Prosser

16 de jun. de 2015

I drove fromTega Cay SC to look at the Honda element at Keffer vw. I called and talked to Rick Holland and he was very nice to me on the phone. He had the car ready when I got there. The deal went real easy. Rick made it real simply for me. Thanks Rick

Matthias Murphy

13 de jun. de 2015

Rick was awesome was very informative and showed me the perfect vehicle:)

lance faulkner

13 de jun. de 2015

Great people, fast process, and friendly. The office was clean and aesthetically pleasing.

ant goins

13 de jun. de 2015

Kevin in the parts department is awesome. We had a huge problem and he went above and beyond what a counter person would normally due to fix my problem. I've been a parts manager for a few dealerships and could have only dream of having employees like him. Friendly, knowledgeable and great at his job. Thank you Kevin you are the man!

norman

12 de jun. de 2015

Rick was great. I knew what car I wanted. Rick didn't have to do much to sell me.

jdbaker73

12 de jun. de 2015

I've bought a lot of cars in my lifetime, I believe this is my 68th purchase. However this is the first vehicle I've bought from Keffer VW. From the moment Jeff Kroh shook my hand on the lot I was treated with respect and courtesy. Very sincere, informative and willing to make my experience superior. Jeff Kroh - my highly recommended sales guy now - was very knowledgeable on the product and gladly answered all my questions. F & I is normally where people feel a little more pressure and a lot of extras are shoved down your throat. Sean Bartol was exceptional in explaining and offering, but it now forced me to buy any "extras". Sean was definitely one of the best F&I experiences ever! Cheryl Goode was quick to answer any questions via email when Jeff was busy with another customer. Eual Sigmon was a terrific management to work with as well. Keffer VW has a great team put together and I highly recommend them to anyone shopping for a vehicle.

graceangel

8 de jun. de 2015

The minute I walked in the door I was greeted by two very nice people, John Roberts(sales Manager) and Cheryl Goode. Benjamin Parker showed me around, explained to me the all the different styles of Passat's and was very helpful in picking out a great car. Ben made me feel confident in the price and also buying my car from Keffer. Sean Bartol helped with all the financing and was very nice. I have been back to the dealership a couple of times since and everyone still treats us great. looking forward to my next car purchase at Keffer and working with Ben.

dibonearth

7 de jun. de 2015

I received unmatched customer service by everyone I encountered at Keffer Volkswagen. William Brinkley (Sales) displayed a helpful, caring, and hardworking attitude during and after my car purchase experience. He went above and beyond in making sure that my son and I were happy with our vehicles. This was not my first purchase at Keffer Volkswagen and it will not be my last. I strongly recommend this dealership based on the outstanding care and attention given to me and my vehicles during all my visits. From sales to service, the staff at Keffer have always exceeded my expectations. Special thanks to William Brinkley, Sean Bartol, Michael Johnson, and Kristen Shaffer!

Extremely2

5 de jun. de 2015

These folks really took care of me. I purchased a car I was unhappy with, and they let me bring it back and get another vehicle. I will be forever grateful and will purchase all future vehicles thru them. Brian Wiles is a kind, patient, and helpful salesperson. I highly recommend his services to anyone looking for a new vehicle!

brandonlefebvre

4 de jun. de 2015

This is the perfect dealership to go to if you aren't trying to get an over-priced vehicle and aggressive salesmen offering you everything you do not want over and over again. This was the 7th dealership my wife and I checked out (after finding a vehicle of interest online) and we were not disappointed. We were embraced with big smiles and friendly staff and within minutes were test driving the vehicle we came to see. The vehicle did not disappoint and it was the best value we could find in a 20 mile radius. What was icing on the cake was they dropped the vehicle price down to meet our price point without any pushback!!! We worked with Darryl, who was a perfect salesman, and a gentleman, but I am confident all of the Keffer VW salesmen hold themselves to that same standard. I am no idiot when it comes to buying cars, and know when a salesman is just trying to make me feel like i'm getting a good deal. This was NOT the case with Keffer VW in huntersville, nc. I highly recommend checking out their inventory online, and asking for Cheryl when you get there. Cheryl is a customer service guru and immediately makes you feel a part of the Volkswagen family. The actual building and parking lot is a little undersized compared too some of their neighbors, but over all, GREAT place to go.I know that if you are reading this you probably think I work there and am talking the place up to make them look good. I can promise you I am a customer, not an employee, this review is 100% legitimate.

pdg2858

1 de jun. de 2015

Been taking my VW's to Sean for years. He knows his cars well and provides service above and beyond what other service techs do. Trust me, owning 11 Volkswagens, I've been to everyone in town. Sean is my go to guy.

Kayla B.

30 de may. de 2015

I contacted Keffer to help me into a new sedan and wow!! It was the most enjoyable experience! Brian Wiles helped us get approval and made the transition easy. I referred my friend today who will be in to see him tomorrow. I will refer this dealer to everyone I can. Thanks again to everyone at Keffer Volkswagen.

Jamie Campbell

30 de may. de 2015

I Really Enjoyed Working With Rick He Showed Great Customer Service & That Is What Won My Business. I Would Like To Thank The Staff.....

Bryan D

29 de may. de 2015

I just purchased my new passat from Brian Wiles and enjoyed the experience. Great selection of cars and with their pricing everything was quick! I encourage everyone to visit Keffer Volkswagen and save time not to mention money!

Dr Bryan

29 de may. de 2015

I had the best automotive buying experience ever. Brian Wiles worked very hard to insure my Golf was the exact vehicle I wanted. He walked me through every feature of the vehicle and every benefit of purchasing with Keffer Volkswagen. His awards are well deserved and I must also commend the great management and financing staff. Thanks for everything..

William Beck

27 de may. de 2015

I was looking for Certified Pre - Owned PASSAT AND WAS JUST starting the search. I was not intending to purchase. but Keffer had a great sellection and were priced very well. The buying process went very well and we reached a very fair price. I look forward to my new car.

Cy Cole

27 de may. de 2015

I drove ninety miles to buy the same car I could have purchased in Greensboro. The difference was the people at Keffer VW wanted to sell a car and that came through in every contact I had with them. Cheryl (internet contact) and Rick (salesman) made this one of the easiest auto purchases I have ever made...and I got exactly the car I was looking for at a good price. Customer service is really the only way a dealership can differentiate themselves, and the folks at Keffer VW have done that exceptionally well.

natapooh1

27 de may. de 2015

Not only did I get a beautiful Jetta for a very reasonable price, I actually enjoyed the guy who sold it to me. William Brinkley took great care of me, he made me laugh my butt off in what is normally a stressful situation for people. Also he didn't try to over sale me, he found exactly what I wanted in the color I wanted and it has a turbo. I recommend this dealership to my friends simply because I think William can not only make any customers day but also not screw you on something you don't want.

shoff92

26 de may. de 2015

My experience with Keffer Volkswagen was beyond excellent. I was shopping for my first car post-college graduation, and went to Keffer Volkswagen because of their competitive pricing and great communication I received through cars.com. Ben surpassed my expectations and helped me through each step of the buying process, from test drive to financing. He was so friendly, understanding, and honest. He was very transparent throughout the whole process, too. I bought a used Subaru, and still, Ben was really knowledgeable about it. The price and service options could not be beat. I never felt pressure to make a decision, which was really important to me. Overall, I was nervous to buy my first car because of what I've heard about the typical experience working with a dealership, but Ben was really easy-going and made me feel right at home. I am so happy with my purchase, and I would work with Ben and Keffer Volkswagen again in a heartbeat. I couldn't have asked for a better experience!

Rachel

25 de may. de 2015

Great job! Ask for Rick Holland. Easy process and quick response. In and out of the dealership within 3 hrs.

Mallary

24 de may. de 2015

We had a great experience with Rick. We bought a new Passat and Rick was very honest and fair with pricing. No gimmicks or games, we really had a great experience and I would recommend this dealership to anyone.

Alexandria B.

23 de may. de 2015

I greatly appreciate the friendly, professional, and swift attention provided by Rick Holland on a busy Memorial Day weekend. Thank you very much for the five-star service!

IronmanNZ15PAH

21 de may. de 2015

I worked with Rick Holland to purchase a CPO 2012 Touareg and it is hands down the best experience I have ever had purchasing any vehicle. Rick went above and beyond in every way to make this a simple and seamless purchase. Thanks Rick and Frank.

A Happy Customer

21 de may. de 2015

I was recently in the market for a small SUV. I visited the local dealers and finally ran across Ben Parker at Keffer VW. From the time he said hello to the time I was leaving in my 2011 Honda CRV he was amazing! Very up front and honest. He even showed me the carfax and what his service department did to the vehicle without me asking for it!! It was a huge relief and I never felt so at ease buying a vehicle. If you want a great deal and awesome experience go see Ben at Keffer VW. I think I laughed the entire time!!! So much fun working with these guys!!

VW Passat Owner

19 de may. de 2015

If you are anything like me there is always a sort of anxious feeling when searching/buying a vehicle. I started my research online and was contacted by Ben Parker at Keffer Volkswagen. From the initial phone conversation to the time I drove away in my new Passat I felt appreciated and important. I never felt bombarded or forced to do anything. Ben's knowledge of the car business and the way he treated my family was so impressive. He consulted with me and LISTENED!! I will definitely be back when it's time to upgrade. Go see the guys at Keffer they will not let you down!! Thanks Ben!! A Happy VW Owner!!

ManInCharlotte

19 de may. de 2015

I purchased a 2015 Passat from Cal Willden at Keffer Volkswagen. This was a great experience! There was no hassle, just a great price and great treatment. Keffer Volkswagen actually made it fun to purchase a car! Sean Bartol made the paperwork very transparent and easy to understand. I will send all my friends to see Cal at Keffer Volkswagen.

Matt D.

17 de may. de 2015

I just got a 2015 Jetta at Keffer Volkswagen. The staff could not have been nicer or more professional! The team gave me a tour of their impressive facility in Huntersville. They walked me through all the cars upgrades and technology to make sure that I was comfortable with how to use them. They made the paperwork painless and explained every detail to make sure everything was clear and that I had no questions. Before they sent me on my way, I got no less than three business cards with contact numbers just in case any question occurs to me later. I have also been contacted twice in the two weeks I have owned the car to make sure all is well and that I am happy with the car! Yes happy with the car and happy with the dealership!!

Clemsontg

16 de may. de 2015

This dealership is not honest. I thought I had made a car deal with a dealer named Will. This deal changed 25 dollars a month after I drove all the way to Huntersville through Charlotte traffic. I would not reccomend Keffer to anyone. The only good person at this dealership was Cheryl who called, apologized, and gave me a gift card to cover my gas and time loss. I will give Cheryl 5 stars and Will gets 0.

Anastasia Bowden

14 de may. de 2015

My dad bought me a car for graduation and I love it! A white Jetta. I stopped by the dealership to get a run-down of the car and Rick made everything so easy to understand. He explained everything and was very nice the whole time. I would definitely recommend him to anyone!

Patricia lyons

14 de may. de 2015

Rick was great! Made it real simply. We had a good time buying the car from Rick. The sales mgr was also great. We will buy all our cars there. We love the gas mpg and the way it drives. We will tell all our friends and peoples we work with about Keffer vw

debisue72

3 de may. de 2015

Bringing my VW to Keffer has always been a positive experience. I appreciated my service adviser keeping me updated while in the waiting room and their general communication via email to remind me of appointments has been vital for my busy schedule. All service personnel were friendly, professional and seemed to genuinely care about me as a customer and for my vehicle. Keep it up the good work!!!

DonY

1 de may. de 2015

I bought my 2010 Sportswagen Jetta TDI new from Keffer and Keffer is my dealer servicer from day one. I use Keffer's Express Service each time and am happy with it. Kirsten, my favorite Service agent, is always pleasant, helpful, and keeps me informed about how the service is progressing and reminds me about any upcoming details I need to check. I like the after service car wash too.

JO1988

1 de may. de 2015

First off I will start by saying I will NEVER recommend this dealership to anyone. I was a first time car buyer and It was my biggest retreat making this dealer my choice. I was sold a bad car, I was promised services with the purchase of the car that were not kept. I was forced into a contract I had no idea about and the cost. I did not receive a bill of sale for several days(that is how I found out about the extra 6k add on) ,the dealership refuses to return my calls or others who I have had call and I call just about every other day.This has been going on for almost a month now. The customer service is rude, the business is ran so unprofessional, And the general manager, don't even get me started. I have seeked out to other VW dealers for help but unfortunately they are not affiliated. Many people from other dealers have tried helping me with the situation but no luck. I'm positive at least four other dealers know how bad of an experience I have had. As I stated before I was taken advantage of and mistreated. My next step is getting my family lawyer involved. My situation is lingering on for more than it should have merely because of the poor judgement I made in choosing such a terrible car dealership. My advice to all, STAY AWAY go to South Charlotte VW off Independence

Dietitian

23 de abr. de 2015

I moved to Charlotte 4 years ago with my 2002 VW Beetle and did not know where to take my car for service. Keffer VW is fairly close to my home so I went there. I have been going there ever since because the service staff are courteous and knowledgeable about my car. I hope to buy another VW Beetle this year and Keffer VW will be where I shop.

Spooners

9 de abr. de 2015

My husband and I recently purchased a car for our son at Keffer. We could not have had a better experience. Darryl Radford took his time with us and made it a special day. We purchased a VW Jetta and could not be happier! It actually took us longer to drive there and back then it did to actually get all the paperwork done on the vehicle! That is unheard of! Next car purchase will be made at Keffer. It was hands down the best car buying experience we've had. A big thank you to Darryl Radford and the Keffer staff!!!

EBLieb

3 de abr. de 2015

I came in for my 30k mile lease checkup and knew I was going to need a new car due to milage. Traded my 2012 Jetta SEL for a 2015 Jetta GLI SEL. The experience was pleasant and Cal was a great sales guy. The facilities waiting room is not as good as my old dealership (Capital EuroCar) due to no free Sodas and Water and an awkward setup.

Billy

13 de mar. de 2015

I had a good time with Daniel DeCicco. he did a good job with selling me my car. he got me a good deal and i love my new car. thank you!

NurseJlu

13 de mar. de 2015

I came to Keffer VW and finally got the VW Beetle I had always wanted since I was 16 years old! Thanks so much to Daniel DeCicco and the rest of the Keffer VW team for helping me get into the car of my dreams! :)

Mark E

22 de feb. de 2015

My wife and I just bought a new jetta from Keffer and it went very well. Our salesman Cal, was very good at explaining every detail about the car and I appreciate the extra time he spent with my wife showing her the details of the car. They were recomended to us and would recomend them to anyone else.

Sbura

16 de feb. de 2015

Walked in to KefferVW not planning to buy but, Mark-M was a true professional & made buying a VW fun. Once he answered our questions comparing other brands to VW we decided to move forward with the purchase. It just felt right! Well done!

kathrynreis

4 de feb. de 2015

I had a wonderful experience at Keffer VW! Brian was a pleasure to work with and he gave me a phenomenal deal. I highly recommend this dealership!

NMBMountaineer

3 de feb. de 2015

I've been test driving Jetta Sportswagens in my area (SC) but I found the best deal online through Keffer VW. I sent an email out and heard back from Daniel immediately. After explaining my concerns about buying a vehicle sight unseen, Daniel went out to the lot to send me real time photos of the vehicle and to answer specific questions while he was looking at it. Long story short, we agreed on a price then I worked with Michael in Finance which was very quick and efficient. My car was delivered the next day and it was exactly as Daniel had described. I'm pleased and amazed that I had such a good experience buying a car online.

Chrisd

2 de feb. de 2015

VW have some of the best vehicles on the market and here they have the best team to help you choose and afford the one for you. Jerry Franklin has great product knowledge and enthusiasm with the ability (as have all the team) to listen to the customer and work to respond positively to your needs! In an industry not renowned for win/win marketing Keffer is a breath of fresh air.

Dan

2 de feb. de 2015

I bought a Jetta and was treated like I just bought an Aston Martin. The staff was very friendly and my agent Darryl Radford was great. They kept in contact after the sale and provided tremendous service.

M. Vasquez

1 de feb. de 2015

Service was amazing. My family and I went in looking for a car for myself and in a matter of a couple of hours we walking out with a basically new Jetta, in comparison to other dealers where you would spend the whole day. Rick Holland, was our sales rep who got us in and out with no hassle. He had great patience and satisfied our needs and desires in whatever we needed in a vehicle. Even Michael, from the finance department made it an easy process for us without having us dread hours there. Will definitely work with this team again!

M. Vasquez

1 de feb. de 2015

Service was amazing. My family and I went in looking for a car for myself and in a matter of a couple of hours we walking out with a basically new Jetta, in comparison to other dealers where you would spend the whole day. Rick Holland, was our sales rep who got us in and out with no hassle. He had great patience and satisfied our needs and desires in whatever we needed in a vehicle. Even Michael, from the finance department made it an easy process for us without having us dread hours there. Will definitely work with this team again!

Jay

31 de ene. de 2015

Everything was a quick and easy for buying my VW Jetta. Rick is a great guy and he will help you as best as he can.

C. Patterson

30 de ene. de 2015

I've been to several dealership's in The Charlotte area. Customer service is beyond Amazing!!! Everyone appeared to be knowledgeable about their company. Friendly faces and friendlybsmiles!!! Darryl Radford provided the best service ever!!! keffer VolkswagoVolkswagon workers provides the best experience when looking or purchasing a car.

Tmaglietti

28 de ene. de 2015

We would like to give a big great awesome job to the Keffer team as always Brian and Rick and our finance was fast and great as always.

Honesttime

26 de ene. de 2015

Jim Keffer has hired a FANTASTIC group of sales & service people. This is our 4th purchase & will be back. This group knows how to take of you from purchase to service

NCG5

19 de ene. de 2015

We moved to the area about 6 months ago and we own two VW's. I was looking to establish a service relationship comparable to what I had experienced at the previous dealership where I purchased the vehicles. I tried Keffer for my first service in the Carolinas and was impressed with the entire organization. I've been in for a variety of services on both vehicles and the quality and care have been excellent. All of the people I've dealt with seem to go the extra mile to make sure I'm satisfied with the service. I look forward to using Keffer for all my future service needs.

Jada

18 de ene. de 2015

I was simply shopping around for a new car with no intentions of purchasing that day!The staff at Keffer went above and beyond to impress me with their cars and their customer service.I am very pleased with my new Passat!!!

8452nina

13 de ene. de 2015

I traded in my Beetle for another. My salesman was so helpful and understanding. He outdid himself with my deal. I will definitely be a returning customer at Keffer. The sale was very smooth and super fast.Great job!!Mariana Cady

NYCtoNC

11 de ene. de 2015

My wife and I were met by Rick Holland. He asked what we were looking for and he promptly provided us with multiple option based on our requirements. One of our request was a no BS process, he displayed patience, poise a sense of humor and mostly, straight up answers. Along with the great car buying experience the service continues with follow up calls from Rick.

Chris

7 de ene. de 2015

Went in for maintenance service and inspection and work was performed in timely manner. Service included brake fluid flush. A few days later I was getting a brake warning light that fluid was low. I assumed during the flush air got in the lines and it eventually lowered the level. I was in the area so I stopped in and they immediately took it back and expedited service. It was as I had expected. It was topped off and corrected the issue. I was in and out in ten minutes. -- Great service

Chris W

6 de ene. de 2015

This was the best buying experience I've ever had. I say that with no hesitation. Brian Wiles was an amazing sales rep. He provided me with enough information to satisfy my questions but didn't overload me with details. Brian had several vehicles to show me that matched what I was looking for. The Passat that I purchased is amazing and I feel that I received an amazing deal. My experience in Finance was also great. Sean Bartol handled everything very quickly and again there was no pressure to buy add-ons. I look forward to being a Keffer VW customer for a long time.

sulemanwazir

6 de ene. de 2015

their prices are very reasonable for service and i dont mind travelling 35 mins to get my service done at their dealership . i have 2 vw dealers near me but i will not go there cause of the rude staff .

cwalcott73

6 de ene. de 2015

This was the best buying experience I've ever had. I say that with no hesitation. Brian Wiles was an amazing sales rep. He provided me with enough information to satisfy my questions but didn't overload me with details. Brian had several vehicles to show me that matched what I was looking for. The Passat that I purchased is amazing and I feel that I received an amazing deal. My experience in Finance was also great. Sean Bartol handled everything very quickly and again there was no pressure to buy add-ons. I look forward to being a Keffer VW customer for a long time.

Chef

4 de ene. de 2015

My sales associate Mr. Brian Wiles was great to work with for the secod time 3 1/2 years now. I done see myself working with or purchasig a vehicle anywhere else at this time. I highly recomend this dealreship for yur car buying experience!

LFredette

2 de ene. de 2015

We found our 2011 Eos online. After traveling from Tennessee we were greeted by Mark at the door. The car was waiting for us and was in near showroom condition. After going over the operation all the features we took our test drive and had a quick bit to eat. When we returned about 30min later everything was ready and waiting for us. This is our first Volkswagen and Keffler VW has make the experience truly enjoyable.

marcus

31 de dic. de 2014

I couldn't have picked a better dealership or sales team to help me find the right car for my wife and I to buy! Great job!

J. Walsh

29 de dic. de 2014

I've been a Honda owner for 20 years but wanted something different. Went to Keffer and met with Aaron Nichols. He was very friendly and helpful in the whole process. The customer service I received from everyone there was great. I feel confident that I made the right choice in going with a Volkswagen!

Roger Doger

29 de dic. de 2014

Called Bradley Allumbaugh about the car we were looking for and I told him I needed his best price up front because we were shopping the internet with 5 other dealerships. He gave me the best price and we went over took a test drive and set down to haggle, he laid out a price I could live with and we were out the door on the way home in lest than two hours driving our new 2015 VW Tiguan. Bradley was great to work with and did what he said he would do. EXCELLENT !!!!!!! Five Star all the way.

Krystina H

26 de dic. de 2014

I've been shopping for a VW Golf/VW GTI for a little while now and I test drove one a few days prior to purchasing the vehicle itself. Daniel and Aaron were incredibly helpful and brought the price of the vehicle down to $2,000 less than the original asking price. They were flexible and worked out a pretty good deal. Overall experience was awesome. Thanks guys!

Bradleyjill

26 de dic. de 2014

Could not have dreamed of having a more smooth operation! It took no time and there was no price war. Thank you Jerry for reinstating my faith in car salesman.

drdick

3 de dic. de 2014

In the market for a new Eos. Mark Marre made the experience easy, pleasant, fair, and very satisfactory. Highly recommend the dealership and his services.

John Carter

20 de nov. de 2014

Lance Black took care of our every need when we bought our VW CC at Keffer Volkswagen. He went above and beyond to make us feel comfortable throughout the entire car buying process. Thank you for you excellent customer service Lance. Lance is awesome, go see him!

jcarter111100

20 de nov. de 2014

Lance Black took care of our every need when we bought our VW CC at Keffer Volkswagen. He went above and beyond to make us feel comfortable throughout the entire car buying process. Thank you for you excellent customer service Lance. Lance is awesome, go see him!

natesims

18 de nov. de 2014

Ben Parker was very courtious and helpful during the buying process. I'm pleased to say that I felt he was with us evary step of the way.I didn't feel like his only concern was selling a car. I'm really greatful for his guidance and knowlege.

lmarkle

17 de nov. de 2014

I just bought my second VW CC from Brian and once again he got me the car I wanted at a great price. I love being apart of the Keffer VW family, and will buy another!!Lynda Markle

Brian Pierce

9 de nov. de 2014

Excellent experience with purchase of new VW. Brian Wiles handled the transaction very professionally. Would highly recommend to others considering a VW purchase. Service Department introduction was a nice feature as well.

Pjcooper79

5 de nov. de 2014

After finding a great looking car at a great price, I submitted my interest online and had an appointment set for that afternoon to test drive. I worked with Bradley Allumbaugh who was very nice, understood what I was looking for, assisted me in the buying process with NO pressure, and always had my concerns/satisfaction in mind. Nothing bad to say; I got what I wanted, and I was treated great though the whole experience.

bonnie.weber.106

5 de nov. de 2014

We had to buy a car quickly and rick holland was very knowledgeable and helpful. Great experience and will tell others about your dealership. Great job Rick

Samantha

3 de nov. de 2014

Just bought a used Eos at Keffer Volkswagen from Daniel De Cicco. He was great to work with and made the entire experience fun and easy. I would definitely recommend buying from Keffer and Daniel!!

Hector Leonardo

29 de oct. de 2014

Thank you Gino!!! We love our Beetle!!.......... We are new to this area but have visited many Dealerships in the past. This was by far the best experience ever. The place is clean and very welcoming. All the Team at Keffer VW made us feel like family. Gino is a true gentleman! Very professional, considerate and straight forward. Made our buying process easy and very convenient!

Mrs.P

27 de oct. de 2014

Bought a new VW Jetta from Daniel DeCicco... He was very knowledgeable and helpful.

Doug P

24 de oct. de 2014

If you are looking to buy a VW, Keffer VW is the place. I met with Rick Holland and told him what I wanted. He gave me all the options with no pressure tactics. I shopped around and eventually came back to Keffer. The deal he gave me was fantastic Rick even went the extra mile a located a car with the color combination I wanted. The finance guy was quick too. I was in and out in less than 15 minutes. Great job and Kudos to the Keffer Team!

David S.

24 de oct. de 2014

Stopped in to look at used cars and left with a new car. Excellent customer service by sales staff and management team. Have already and will continue to recommend this dealership to anyone looking for a car. Love the new Beetle TDI.

Doug~E-Fresh

24 de oct. de 2014

Rick Holland was very easy to work with. He gave me all options and let me decide with no pressure. I would highly recommend Rick and the entire Keffer VW team to anyone.

HSteacher

18 de oct. de 2014

Darryl Radford was awesome! He was personable and fun. He knew what he was talking about and did everything to make sure we got the best deal.

blpadge2

17 de oct. de 2014

My best buying experience ever in 26 years, 7 cars. Spoke with Lance Black on phone Friday night, told him which car I wanted. Had deal ready to go Monday night. 2 hours later, out the door with keys in hand. Will be back.

"just looking" jane

14 de oct. de 2014

Darryl Radford provided us with the most enjoyable car buying experience of our fifty years together!

Graham

5 de oct. de 2014

I did a ridiculous amount of research into getting my new car. It took me a while to wind up on the lot, but I'm glad I finally did. I had a wonderful buying experience at Keffer. I showed up after well after 6 on Friday and had the exact car I wanted a few hours and a couple of exhilarating test drives later. Mark Friedman was a great sales guy. He was friendly and patient -- I am picky and uptight. He worked with me and was willing to take the time to do whatever it took to make me happy. The facilities are a big factor for me, since I like to keep my vehicles serviced with the dealerships they come from. As I toured, everyone was friendly and actually seemed to enjoy what they were doing.

Hugh Jones

30 de sep. de 2014

My overall experience with Keffer Volkswagen (VW), especially from the salesman who helped me (Daryl Radford) has been exhilarating. There weren't any details in which I needed explained that he wasn't able to provide. Also the VW cleaning team has also been extraordinary with their quick & reliable service, not to mention their careful attention to detail. Keffer VW is definitely a front runner when it comes to purchasing a safe and reliable vehicle as I'm purchasing my 2nd car from Keffer VW, and I'm really looking forward to buying another in the future.

Deborah Reed

30 de sep. de 2014

Jerry Franklin at Keffer Volkswagen is the best!! He was very helpful and knowledgable about the vehicles. He helped us find the perfect fit for our family with no pressure. Jerry gaves us a truley exceptional car buying experience! Thanks Jerry!

CharlieS

24 de sep. de 2014

We had a wonderful experience at Keffer Volkswagen in Huntersville, NC. Lance Black got us into a car in no time, with no hassle. Lance is the best...go see him at Keffer VW.

Beth41

24 de sep. de 2014

Keffer VW made buying a car easy and stress free. Ben Parker took great care of us once we walked on the lot and put me in a fantastic Passat. The entire Keffer team we worked with created a smooth process for buying our car. I highly recommend giving Lance Black and Ben Parker a call to get your VW dreams rolling.

Tara A.

20 de sep. de 2014

My husband and I have been looking for a pre-certified Volkswagen EOS LUX for the last few months. Like many potential car buyers, since we had been researching online at several different sites and dealers, we knew we had options and didn't feel the typical pressure to just buy ANY car without thorough research and confidence of finding a great deal. We are ABSOLUTELY THRILLED that we looked into a car we saw listed with Keffer Volkswagen in Huntersville. When I called them about the car I was interested in, I was connected to Darryl Radford, one of their sales consultants. After finding out some more details about the car from him, my husband and I made an appointment with him to see that car as well as a few other similar models they had. Without going on too long about how AMAZING our experience was (after all, it's a gorgeous Saturday morning and I'm itching to get out and drive my beautiful convertible EOS!!!), I'll keep it brief to say WOW!!! Darryl was FUN, KNOWLEDGEABLE, COURTEOUS and RESPECTFUL. We could tell he really wanted us to drive away in the car we wanted, and we were- admittedly tough negotiators :-) . We truly appreciate his efforts and follow up because they paid off!!! Thank you also to the other Keffer VW team members that we had the pleasure of meeting and assisting with our purchase; Steven Miller, the GM, Cheryl Goode, the BDC Director, and Dewayne Noble., who finalized our paperwork. All of you were so friendly and willing to make the numbers work for my Audi trade-in and to get the deal done- all of you deserve a raving review! Thank you so much- I know I'll be enjoying my new car for a very long time! It's EXACTLY the car I wanted to find! You have absolutely earned any of our future business and of course glowing recommendations!!!

Griff4pats

16 de sep. de 2014

Rick Holland of Keffer Volkswagen is truly an outstanding professional. Not only does he listen to the customer he actually delivers on what he communicates. Thanks Rick for also spending the time to get me familiar with the new vehicle. I also would recognize Sean in the finance department for his help in making the total experience top shelf.

Harper Taylor

11 de sep. de 2014

My Experience at Keffer Volkswagen was amazing. My salesman, Lance Black, is awesome and made my car buying experience easy. I truly recommend buying a car from Keffer VW and most definitely ask for Lance, he is not your typical salesman and will put all your needs first. Thank you again Lance for making this experience the best and I look forward to seeing you next time I need a car.

Brenda Williams

11 de sep. de 2014

My experience at Keffer Volkswagen was amazing! Mostly due to the fact my sales person was awesome. The pricing was great and there were no games, not your typical run-around you expect when you go to purchase a car. Thank you Lance Black for making this experience perfect, I truly recommend buying a car from Keffer VW. And most definitely make sure you ask for Lance Black, he is not your typical salesman and he will put all your needs first. Thank you again Lance for making this experience the best I have ever had and I look forward to seeing you next time I need a car.

harpt

11 de sep. de 2014

My Experience at Keffer Volkswagen was amazing. My salesman, Lance Black, is awesome and made my car buying experience easy. I truly recommend buying a car from Keffer VW and most definitely ask for Lance, he is not your typical salesman and will put all your needs first. Thank you again Lance for making this experience the best and I look forward to seeing you next time I need a car.

Tracy and John

9 de sep. de 2014

Mark and his Keffer team made this experience absolutely pressure free.I would reccomend my family and friends

Gary K

9 de sep. de 2014

I recently leased a Jetta from Jerry at Keffer Volkswagen. I was very pleased with jerry's professionalism and customer service. Jerry was extremely knowledgeable on the vehicles and was quite accommodating and even helped me get the color and exact model I was looking for from another dealer in Tennessee. Once we settled on that vehicle Jerry and the GM Steve did a great job of getting it in 24 hours. It arrived perfect and just as promised. Jerry said he was somewhat new at the dealership but he assisted me with the deal like a long term experienced sales manager pro. Steve the GM spent alot of personal time working the deal and was able to finalize a great lease deal, one of the best out of almost every other Volkswagen dealer in NC. Visit Keffer Volkswagen, ask for Jerry and be prepared to be a very happy lifelong customer. Thanks Jerry and Steve, see you soon on the next one! Gary K.

Chicks4

9 de sep. de 2014

Rick made buying a new car very easy. He went above and beyond for me on this car purchase. Thank you for a great car buying experience!

Callie

8 de sep. de 2014

Great experience, got the car I wanted at a great price! Daniel was awesome and went above and beyond to give great service!

AmyJ

5 de sep. de 2014

Came to trade my routan in for a CC and Jerry made the process so quick and easy! and The general manager was very accomadating. I ve been a loyal customer of Keffer for years and I always come back! Amy J Rodgers

VW Lover

4 de sep. de 2014

I recently purchased a vehicle from Keffer Volkswagen. Jerry Franklin was our Salesman and he was AWESOME!! He went out of his way to make sure we were happy with everything and completely satisfied. Jerry provided truly exceptional customer service and we will definitely be going back to him for our future vehicle needs.

Thomas Reid

4 de sep. de 2014

The management and sales staff at Keffer Volkswagen in Huntersville are awesome. Lance Black went above and beyond to make sure my car buying experience was one of a kind. Thank you Lance for all you help and hard work. Go see Lance, he is the best!

nccovington

5 de ago. de 2014

Had a very pleasant experience talking to TimBo about the new Volkswagens and really went out of his way to demonstrate the difference in the cars. He was extremely open to me asking him questions. Kristen was also very helpful and informative about my service. I was very pleased with the fact that even though I came in after hours for my oil change, she was able to flag someone down for me to fix up my car last minute. I appreciate that my commute was not a wasted one. I always choose Keffer VW for all my VW maintenance.-Nick

Councill Robbins

31 de jul. de 2014

Communicated with Tim through email before arriving. Everything was the quality described in the communication and expectations were met. Thanks for having things ready and making this a painless process..

mark

29 de jul. de 2014

My whole experiance was great. I had started out at another dealership where things did not work out. I called Tim Bo Black at Keffer and we worked out the whole deal over email and phone. When I got to Keffer all I had to do was papper work.

theopret

29 de jul. de 2014

Timbo did a great job! Very knowledgeable in VW vehicles. He went over and beyond to work out a deal that fit our needs. I will totally recommend him to any one who considers purchasing a VW.

cjd50

28 de jul. de 2014

First - Rollin Hannah is a profession. Excellent to work with and no hassles.. Second - I got a good deal on my new 2014 Passat TDI. Not quite as good as I had wanted. but a good deal. Keffer's price was lower than any other VW dealer around and in the end it made it worth an hour and a half drive to the dealership.The deal was a long time in the making but thanks to Rollin's continued efforts, I got the car I wanted at near the original offer I made for it. Rollin continued going back to his managers and presenting my offer and after several weeks they countered with an offer I could accept. It was real close to my offer (only a few hundred dollars difference). Once a price was agreed upon, Keffer emailed me a signed offer and I drove down to pick up my new Passat SE TDI. Rollin knew I had a three hour round trip so he got as much of the paperwork and other formalities out of the way before I arrived at the dealership. Once I was there, it took about a half hour to get with a finance person and sign the paper work.I've had my Passat less than a week and so far it has been a pleasure to drive, better than my 2010 Jetta TDI and roomier. The fuel mileage has exceeded to EPA estimate by a considerable amount.The overall experience was good. It would have been great if Keffer had accepted my offer when I first made it. That was the only negative point in the sale.

"SJWarntz"

27 de jul. de 2014

Tim Black at Keffler Volkswagen - Huntersville, NC is one of the best sales people I've had the pleasure of working with. He was very flexible and understanding of my needs. As I was considering a purchase of a Volkswagen for the first time, I changed my mind in regards to the model. Tim was very accommodating and did not try to force me to stick with my original plan. He made arrangements for me to come in and do another test drive. During the drive, he was relaxed and not overbearing. Once we returned to the lot, he pointe out some of the unique features of this model. This entire experience has been enjoyable! He sent me out with figures to take home for pondering and discussion. I have now made my decision. I am going to be a proud owner of a Volkswagen Tourig! Thank you Tim Black!

Karen Witcher

27 de jul. de 2014

Keffer Volkswagen in Huntersville has been a very positive experience. We were given ample opportunity to ask any questions necessary about any vehicle and received a prompt and more than sufficient response. Our sales rep, Tim Black, was very attentive and respectful of our needs to discuss the offer with another party once we left the dealership and the time to acquire proper financing to meet our needs. He even answered a question regarding another vehicle that had nothing to do with this potential sale.

Sjwbearit

26 de jul. de 2014

Good experience. Tim was knowledgeable about the vehicle. I respect a salesman who drives what he sells. Pleasant experience and no pressure about process. Will recommend Tim to others considering a VW.

KiraBloomingdale

26 de jul. de 2014

just drove home our new 2014 tdi wagon - 2nd car we have purchased from this dealership at a great price. Timbo made shopping a pleasure and and Dwayne made the financing smooth. With the beautiful showroom and modern lounge area, keeping up maintenance will be a pleasure when visiting Keffer VW.

Satisfied Customer

25 de jul. de 2014

Great car buying experience from sales staff to finance staff. Great response from internet site. Will definitely use this dealership again. Timbo Black wad great to work with!

markayow

25 de jul. de 2014

Great service from everybody including sales and finance personal. Easy buying process from internet site with quick response from sales staff. Will use this dealership again. Easiest car buying experience ever!

hereoccasionally

22 de jul. de 2014

We purchased our 2013 TDI Jetta Sportswagon from this dealership. They provide a very informed, low pressure shopping experience. We were able to get the car we wanted (in the color we wanted) and the sales team has kept in touch after the sale to insure satisfaction. We are very happy with our purchase and highly recommend the Keffer VW team for your next car.

JC100

19 de jul. de 2014

Had an excellent and productive buying experience. Sales team was knowledgeable and patient with every question asked. Finance person was informative every step of the way. I would return to this dealership again and can highly recommend them to anyone looking to purchase a vehicle.

mianelson82

16 de jul. de 2014

We went to several dealerships since we had no idea what we wanted. Keffer VW was the only one that didn't try to pressure us into a quick purchase, listened to us, and gave us exactly what we wanted. We are now lifetime customers.

RC

13 de jul. de 2014

My wife and I were in need of a 'new' car as her daily drive was over 20 years old. Met with Clint Davis and he worked tirelessly to ensure that we were completely satisfied with our purchase. Clint worked his magic to get us a 2014 Jetta SE (a fantastic car), with the accessory packages that my wife felt we needed. I can't praise Keffer VW or the Jetta SE enough, the experience was fantastic, particularly for someone with less then perfect credit.

seekhim52

10 de jul. de 2014

I was trying to get informaiton about a car that I found in their inventory online. I received a call from Karie Brock. Very nice at first. She was supposed to email me some figures for a lease that she was trying to sell to me eventhough I was looking to purchase. She sent an email without the info yesterday evening. Today I received another email from someone else asking if she got the info to me and I responded that she had not sent it. I immediately received a phone call from her wanting to provide the info. When she gave me lease prices that were totally off the wall I let her know I would not consider a lease to which she responded "you must be confused." I said I am not confused about not paying those amounts on a lease. She asked if I wanted to purchase and I responded only if the pricing is right for me to do so. She then stated again "you must be confused." and the she hung up. I called and spoke with Josh, Sales Manager to let him know what had happened. He offered to let me speak with another sales person but I told him I would not be doing business there under any circumstance due to her rudeness. Their slogan is, as she told time and again and in her email "It's the dealer that makes the difference!" This is tru. It is just not in this dealership.

toothmonger

9 de jul. de 2014

Sales team takes care of you and doesn't waste time. Good quick turn around at a fair price. Haven't had experience with the service department yet. Parts dept is a little shakey, they were redoing that area at the time of my sale so I'll chalk it up to that.Dealership as a whole highly recommended.

ckeheley

5 de jul. de 2014

I took my Jetta to Keffer VW Huntersville because the indicator on the dash panel showed a light out. Sure enough, the running light on the drivers side was burned out. Service took my car into the back and had me sit in the waiting room. I the estimate was $30. About 30 min later the Service Tech came in and said it wasn't the light that was burned out. They had put it in the other side and it worked fine. Now they wanted $104 to do a diagnostic. I told them to put the bulb back in. I couldn't afford to have the diagnostic and another charge to fix what ever they found. When I got home I noticed the light on the passenger side was out and the drivers side was now working. I took my car to O'Reilly Auto Parts on Gilead. They looked at the light ...got a bulb from the back....replaced it in their parking lot and charged me $14.This is not the first time Keffer Service has tried to scam me. I will never return and have vowed to let everyone I know what a bunch of con artists they are.

Debbie P.

4 de jul. de 2014

I leased a 2014 VW Jetta TDI in June. Awesome experience. They didn't have the color I wanted, Daniel searched extensively and found the one within a couple of days. Coming to terms I wanted took just a couple of go arounds, paper work was a breeze. Got the car in, cleaned up, a couple of extras put on and I was out the door. It was a very pleasant buying experience. Daniel DeCicco was a pleasure to deal with, was knowledgeable about VW products, was concerned about what I wanted, not about selling a car. No high pressure. I highly recommend this dealership. I had ordered spoiler to be added to the trunk lid , Daniel called when it came in, asked if he could schedule and appt for me. How nice. I wasn't sure when I could get there, so I called service directly. Dave Franza in the service department was a pleasure to deal with also. He got me in and out quickly on a Saturday, and it looks great. Thank you gentlemen at Keffer Volkswagen.

George and Carol

3 de jul. de 2014

We found a Passat on line and decided to call, got Mark Friedman, and he took it from there. We found the entire staff to be very courteous, helpful. We are enjoying driving and riding on our new 14 Passat. Mark was fun and helpful, he continues to stay in touch and we will work with him. All those who helped us were extremely courteous, helpful...the best experience we've had buying a car. We feel we have made a "new" friend on Mark Friedman. Thanks, Keefer. George Carpenter

Karen P

3 de jul. de 2014

I needed a second car - had to keep the payments and the insurance costs in line - worked with TimBo Black - he understood my situation. We looked at a few - I kept emailing and bugging him - but he was patient - even waited until 5:45 for me to get there when I finally decided on the HHR - took a while to get all the paperwork done -but that was just because there were several other customers at that same time - good sign!

VWMom

1 de jul. de 2014

My son had done some research on the Passatt and Mark Marre had arranged to meet with us. I have honestly hated my car buying experiences in the past, but this was great. Mark asked us what we wanted, produced a great car and good buying experience.; It was fun for us! Thanks

Vallison2485

28 de jun. de 2014

Our salesperson, "Darryl Radford" was amazing! If you are looking for a positive car buying experience, I highly recommend Keffer VW and Darryl. Loved the fact that he listened and met my needs without the any pressure. Everyone at Keffer VW that we had to deal with was outstanding, made us feel like a valued customer. Love my Beetle Bug convertible!!!

LaDonnick

28 de jun. de 2014

I highly recommend Keefer VW.. I had the best experience with the entire staff. Want to give Kudos to Karie Brock my sales representative !!! She was awesome, I had a challenging situation and she was outstanding, very patient and made me feel like a valued customer.Paul

Kelladerr

27 de jun. de 2014

Tim was very friendly and helpful! Showed me my beat options for my price range and worked everything out nicely. I Would definitely come back!

jennie fu

26 de jun. de 2014

I just bought a 2014 passat here, Daniel is really good at his business, he helps us pick the right car and try it, and do whatever he could to get us a deal. What make this experience even better is he's not like the traditional sales man, he does no hard sale at all. Good job Daniel!

jenniefu16

26 de jun. de 2014

I just bought a 2014 passat here, Daniel is really good at his business, he helps us pick the right car and try it, and do whatever he could to get us a deal. What make this experience even better is he's not like the traditional sales man, he does no hard sale at all. Good job Daniel!

Robin B

25 de jun. de 2014

Our salesperson, "Timbo" was amazing! Very Knowledgeable, friendly and professional. He made it feel like he was actually looking out for us. Buying a car is never easy and can be very stressful. I did not ever feel any pressure and felt comfortable from the beginning of the sale to the end of the sale. If you want a positive experience, I highly recommend Keffer Volkswagen and Timbo.

Shalena Burns

23 de jun. de 2014

I just had my first car purchasing experience at Keffer Volkswagen Huntersville NC with Daniel DeCicco. I am so excited about my new car. You should purchase your next vehicle from here.

Shalennia L. Burns

23 de jun. de 2014

I just had my first experience in leasing a car with Daniel DeCicco. My overall experience was wonderful. I feel like I got the best deal ever. Volkswagen Huntersville NC is the place to go if you are in the market for trading, leasing, or purchasing a vehicle.

Volkswagen fan

21 de jun. de 2014

I went in to Keffer a couple of days ago to buy a 2013 Jetta Sedan they had on their website. When I got there, the car had just been sold. Keffer's salesman and sales manager worked with me to find me another used Jetta that would be attractive to me and my wife. What they had was more than we wanted to spend, but Keffer worked with me on the trade-in value of my old car and eventually offered me a deal I could not turn down. They even let me take the car for a couple of days to try it out and be sure that my wife and I wanted it. Having worked with some other dealerships in the area in the previous few days, I was very impressed by the complete professionalism and flexibility of the sales staff at Keffer. It was a pleasure to do business with them. I spent a little more money than I had originally intended, but I got a car I am delighted with and think I got a great deal.

RBaker

20 de jun. de 2014

Our salesperson, "Timbo" was amazing! Very Knowledgeable, friendly and professional. He made it feel like he was actually looking out for us. Buying a car is never easy and can be very stressful. I did not ever feel any pressure and felt comfortable from the beginning of the sale to the end of the sale. If you want a positive experience, I highly recommend Keffer Volkswagen and Timbo.

rkbaker

19 de jun. de 2014

Our salesperson, "Timbo" was amazing! Very Knowledgeable, friendly and professional. He made it feel like he was actually looking out for us. Buying a car is never easy and can be very stressful. I did not ever feel any pressure and felt comfortable from the beginning of the sale to the end of the sale. If you want a positive experience, I highly recommend Keffer Volkswagen and Timbo.

Kevin

14 de jun. de 2014

I just bought a 2014 Passat from Daniel DeCicco and got a great deal. Daniel was great to work with and very helpful. If your thinking about buying a new car you should start here.

Lauren & Derek Turner

9 de jun. de 2014

My husband and I were in desperate need of a car and had done so much looking. I just happened to stumble upon Keffer VW when we were unable to get a different at a place in Charlotte. We looked and looked for the right car(used) and in the right price range. These guys went above and beyond customer service. The sales guy kept in touch with me the entire time and process through email or calls. Or sakes gut, Jerry, is one of the best I've been around. He made sure we understood everything and answered every question I asked and there were lots of them. I would recommend them to anyone and everyone. Will go to them for any future car needs.

DennisNeumann

2 de jun. de 2014

I had a wonderful car buying experience Sales Rep. Rick Holland was so eager to tell me all about the 2014 VW Jetta TDi ...Baby! I had to slow Rick down :-) because I own a 2005 VW Jetta TDi with 300K. I was already sold! I spotted the White 2014 on your web page The dealership did their own customization Black Wheels on White VW, Dark Tinted Glass & a Roof Rack & the 42 to 52 MPG made this an easy sale. We were out the door in less then 2 hours! " They actually drove the car off the showroom floor for me!!! Awesome! Thanks Rick Holland!!!

Socalsammler

29 de may. de 2014

Rick and Cheryl were extremely friendly, informative, patient and helpful. Our family felt we made the right choice from the moment we walked into the showroom. Rick was quick to listen and learn exactly what we needed and guided us through multiple options and offers that were affordable and the right fit for our family. Would recommend to anyone purchasing a new or used car. I'm very thankful for the courtesy and honesty displayed at our time at Keffer VW.

NotahappyHall!

3 de may. de 2014

My husband and I bought a used 2009 VW Beetle almost one year ago from Keffer VW in Huntersville. On the way home the check engine light came on, and this was after the service department had "fixed" a rattle in the trunk, and ordered a part fir the driver seat. We turned around, and the service department had closed. Seriously? This should have been notice enough to return the car. One day passes, and we take the car back for them to correct and were told a hose had been knocked loose when they detailed it for sale. A pressure washer to the engine,really! Time goes by, the part for the seat, finally shows and it is the wrong one, and almost a year later, no part! Check engine light comes back on, my husband goes back to Keffer and the tech says the after market radio which was in the car, needs to be removed for diagnisis, and they can't do that...however another VW dealer had not problem. Does not stop there...on top of that the tech says the wiring harness in the trunk is shot, which they sold to us and that the car needed other repairsand gladly gave a quote of a little over 1,000.00! Husband drives car home, and now the power locks, trunk release, interior lights, do not work, and the trunk was a disaster! We called and no answer, left a message, no call back. We called this morning, and they of course were slammed, but we wanted the car back like it was before. ...they offered nothing but drop it off and no promise to get to it. This is a nightmare, and the carfax they presented at the time of sale isnt what the carfax we have paid for.....this place is SHADY, and would not suggest anyone to buy a car from them! Poor service all the way around. My husband and I are so fed up that we looked into the issues and it was a fuse! We have decided to get repairs from another dealer! Never in my life have I had a poor review to post, but someone needs to fix their operations, or they will be doing more than asking for used car trade ins. Hey thanks Keffer VW for the paper left in my car on leasing a VW from you, it will never happen!

heritage5555

25 de abr. de 2014

Found a Ford F-150 online for sale at Keffer Volkswagen. Carol responded promptly and had Darryl respond by email. When I went to the dealership a couple of days later and asked for Darryl, I found that he was off that day. Mark stepped in and helped me with the purchase. Very smooth purchase and happy with my new (used) F-150. Got a full tank of gas with my purchase, just like every other dealer in the world would do for a customer. (New or Used)

Wiley

24 de abr. de 2014

Bought my 3rd VW from Keffer. Once again was pleasantly pleased with the entire process. Would recommend anyone to stop in and see Lonnie Hanna.

Nadia01

21 de abr. de 2014

I needed a key to be programmed for my Volkswagon Toureg. I called, ordered the key without a problem. The problem occurred the next day. They called at 10:30am to tell me the had arrived. I had prepaid for the key and asked them howe much the labor would be to program it. The quoted $55. I called triple a and had my car towed to the dealership. As soon as they tow truck left, I called the dealership to let them know that my car was on its way, my name and what the problem was. They said fine, they will be waiting for it and that if they are not busy, it would take about 45-1hr. I said fine. The car arrived at the dealership around 12:30pm on Friday. My husband came home early from work so that I could go pick up my car and its a good thing that I called before we left. I called at 5pm and the spoke to Sean. He said :oh, the key is here?" I said" yes--you guys called me early this am to tell me that"....apparently, the parts department did not communicate with service department and the service department did not bother to follow-up to see what was needed in the car towed over even though I had called and cleared everything with them. After I expressed my anger and frustration, he said they would work on it. At that moment, it was 5pm and they close at 6pm. I waited until 5:55pm and called. I spoke with one lady and she said they were working on it. After I hung up, Sean called back right away and said they could not get the key programmed and had to call vw in the am on Monday. I am sure that it was time to go home and they just did not want to do it that day and made that up. In any case..once they called on Monday to tell me that the key was programmed, I went to pick it up. I got there and was directed to Sean. He immediately put paperwork in front of me and told me to sign on the line. I signed..he quoted $115 and took my debit card and went to charge it. I started looking at the paperwork at realized that the paperwork her gave me was for another car and for another customer of South Asian descent. He had taken one look at me and assumed I was that other customer!! Once he came back , I told him that that was not me. He did not seem sorry or apologize at all. He then proceeded to tell me , ..ok--I will just charge you the $115--it will save you a few dollars anyway. I said ok, and then realized that I had already paid for the key so the total should be between 55-60. I asked him about he $115 and he said it was for labor and programming the key. I told him that I was quoted $55 dollars and I was not paying $115. He did then finally refund me and handed me the key. No apologies, no anything! When I got to my car, the key was not working. I then had to go back in and tell him and he said, oh --I gave you the wrong key. Again, no apologies,etc. I finally got my car and I will NEVER go back there. It is the height of rudeness, sloppy work, racism, and general incompetence. My sympathy to those who deal with this center.

Jan

9 de abr. de 2014

I will tell everyone I know to NOT go to Keffer Volkswagon in Huntersville.

hardypilot

9 de abr. de 2014

Buying from Keffer Volkswagen was a pleasant experience. Mark was very helpful and informative. Mark displayed a positive attitude throughout the sale and was willing to work and get us a fair deal.

tjackson1976

8 de abr. de 2014

What a great experience, never had such a easy time at a car dealer, all the staff where friendly and spoke to us on arrival, i will be going back for my next purchase here.

Jackie

31 de mar. de 2014

Down in Huntersville visting family and we were looking to purchase a 2nd vehicle/first car for teenager in the coming months so decided to 'drive-by' a few car dealerships to see if anything perked our interest. Winters in WV are pretty brutal so the thought of buying a vehicle from a southern state was appealing but also scary. After visiting a handful of other dealerships, pulled into Keffer VW and was amazed with the selection to choose from! Our sales consultant, Mark Marre, went above and beyond helping us find the right vehicle for our needs. We stopped by to look and ended up going home with a new ride! Mark and the Keffer staff made the sales buying experience pain-free, even for an 'out-of-stater!' Would highly recommend Mark and Keffer VW.

Kardiaowe

23 de mar. de 2014

It was just a great overall experience. No hassle, no haggle, easy process. Purchased by car and found a couple of things that need to be fixed the next day. Dropped in off a few days later and everything is running great. Will definitely be back the next time I am in the market for a new/used car. Hope Daniel DeCicco is still there, great salesperson.

Dale Turner

8 de mar. de 2014

I went in there (VW Keffer Huntersville) to look for a vehicle for my girlfriend, and left with a vehicle for myself! My mind was blown...My girlfriend had seen a car she liked online so we went to go see it. I was gonna look for a vehicle at a buy here pay here sort of place, as I believed my credit and situation was no worthy of VW. Barry caught wind of my need for a vehicle and suggested we try to see what he can do for me. Doubtful, I said "sure, why not"....Before completing anything definite Barry listened to my situation before moving forward, he understood, and after checking my credit, Barry stated that he was determined to try his very best to assist me. He sure did...VW financial team got to work! After fighting for a loan for me, not only was I eligible to finance a vehicle, I was able to lease a 2014 VW Jetta! I havent had a vehicle in over 5 years due to poor decisions I have made as a younger man, and this is my 1st vehicle in many years! I couldve cried, how I felt in the moment....LOL. Barry then connected me with an insurance agent he works with by the name of Chaz. Oh by the way, I didnt have an awesome driving record either buuuuuut Barry's suggested agent (ask abouy Chaz please), got me a rate even my friends couldnt believe how much lower it was than theirs. What an amazing experience I had at VW Keffer. Woke up carless, and went to sleep with my 2014 VW parked outside.

Tstatome

8 de mar. de 2014

Brian Wiles was awesome. We communiated over texts, emails, and conversations prior to my visit. I told him what I wanted, and it was done.

reiggin

6 de mar. de 2014

Brian Wiles met me on a cold and rainy day and went above and beyond to help me find the right Passat. Despite the weather, he showed me many different models until I decided on the one I went with. Between himself and Sean, the F&I guy, they both made my experience second to none. I was very impressed with the entire VW experience but most of all the professionalism of the staff. At no point did I feel uncomfortable or pressured. Brian and Sean worked together to secure me the right financing deal and they even got my rate lower than what I had walked in with from another bank. I'd recommend them to anyone.

PRMaddox

4 de mar. de 2014

This is the third vehicle that we have purchased from Keffer VW, as well as buying from Brian Wiles. We have had nothing but good experiences at Keffer and would recommend them to anyone looking to purchase a new or used car. They operate with the integrity and honesty. You will have a great experience if you go there. We have used other dealers in the past and not so good experiences and have never went back to them, but Keffer makes you feel welcome and treats you the way a customer should be treated.

Drew W

27 de feb. de 2014

Keffer Volkswagon really makes car buying simple. The staff is very friendly and knowledgeable. I thought that their prices were very fair. There wasn't a whole lot of back and forth haggling that you get at other dealerships. From the time that we reached an agreement, we were leaving the dealership with a new car in less than an hour. Usually I dread going to buy a car and having to waste a whole Saturday, but this time I didn't have to. I would definitely recommend checking out Keffer Volkswagon. I promise you will look at car buying differently from now on.

Brian & Stacey

19 de feb. de 2014

One of the best buying experiences my wife & I have ever had when buying a new vehicle. Our Sales Representative, Frank Alvey, was one of the most professional and knowledgeable reps that I have ever dealt with and I highly recommend dealing with him if you're looking to purchase a vehicle. We purchased a 2013 VW Beetle, exactly as described, and at the lowest price within 250 miles of our location. Frank was courteous, yet knowledgeable about all aspects of the vehicle. My wife and I drove over 100 miles to purchase this vehicle but are glad that we did. Him, along with the financial rep, and all other staff that we interacted with, went out of their way to insure that we were comfortable during the buying process. Frank even stayed for almost 2 hours after closing, on a Saturday,... helping us set up her Bluetooth functions and explaining every detail for the vehicle at 10 pm and offering up fresh Starbucks coffee during the process. Unbelievable service this day and time, and we felt like we had made a friend rather than meet the normal "sales rep" by the time we had left. Best experience ever, and I strongly recommend both Frank Alvey and Keffer for your next car purchasing experience. Brian & Stacey

USMC1967

1 de feb. de 2014

My experience with the staff at Keffer Volkswagon in Huntersville,N.C.was a memorable one indeed.Their prompt and courteous senior sales representative,Mr.Darryl Radford led us through each step in acquiring our car with his professionalism and attention to detail.He made us feel like we were family and overwhelmingly gained our confidence and trust.If there truly was a scale from which to rate Keffer Volkswagon's proficiency,it would blow the other dealers right out of the water!I would strongly advise anyone who is considering the purchase of a quality new or used vehicle,to visit these wonderful folks in their spacious showroom and take the time to talk to them for the best deals in the entire area.I know first hand that you will agree that no one,anywhere can match their prices.

Shayne

29 de ene. de 2014

I started working with Daniel DeCicco several months ago. At that time, I was weighing my options of trading my full size pickup for a vehicle with better gas mileage. Daniel was very helpful and understanding of my current situation. Upon my request, he kept in contact with me once a month. Then when I made my decision, there was no doubt it would be with Daniel at Keffer VW in Huntersville, NC. Daniel and Sean Bartol made the entire car buying experience simple and easy. Thank you both.

VW Fan

28 de ene. de 2014

I recently purchased a VW Passat from Keffer VW. My experience was excellent. The professionalism of my salesman - Mark Marre - was most appreciated. The process was quick and enjoyable.

Steve

24 de ene. de 2014

I dealt with Brian Wiles and made the deal by phone. I asked him 2 questions that were important to me. 1. Does the car have an auxillary input because its for my teenage daughter and that is important to her. 2. has the car been smoked in? He assured me that there was an auxillary jack and that this was a non smoking car. He had the car delivered to me. Guess what. cigarette burns in the headliner and floor carpeting and smoky smell and NO auxillary input. I called him and arranged to return the vehicle at my expense and on my time and look at another similar car. I gave him plenty of notice of when I would return the car. I get to the dealership which is 3 hours away and the car he knew I was coming to look at is sitting in the parking lot and has not been washed has been sitting under an oak tree and he tells me it needs to be detailed (like he couldnt have had this done before I drove 3 hours). Long story short after 3 hours at the dealership we leave with the other car and the promise that he made to my daughter to send her a 'special' ipod for having misled us about the auxillary jack. After 3 weeks the battery died in the 'certified' car. I called Brian about it and he promised to call me back and never did. I bought a battery for $160.00. I also asked him about the 'special' ipod and he promised it was on the way. As I write this it has been two months and no Ipod. Worst car buying experience of my life. I will never buy another vehicle from these people.

VW fan / old Chevy Guy

15 de ene. de 2014

Rick Holland was great. I was in the car business for 15 years and when I left, I knew what kind of car I wanted. I shopped all the VW stores within a 50 mile radius and bought a Jetta from Rick. I just came back and bought my second car in three months from him. Great place to buy car. I got a new Passat this time. Love both cars and dealership. I also drive by two VW stores to get there. Straight up place.

Decchoate

14 de ene. de 2014

This is the second car I bought from Rick, great easy place to do business. I would buy again from them. Rick Holland is great.

Albert Carter

9 de ene. de 2014

Had the car i was looking for, working on the financing, intend to buy, good service.

Mburns1956

31 de dic. de 2013

12/31/13: Rick Holland was my sales representative. There was no high pressure salesmanship. They asked point blank what I wanted. Fortunately I had done quite a bit of research. My only issue was my negative equity on my trade in, which I didn't think I received as much as I should have but the discounts helped off set that somewhat. The team was very professional and the experience was excellent. I would highly recommend Rick Holland. I am a professional individual with an MBA and my discussions with Rick we're straight forward. Sean is the finance manager and didn't try to pull any credit games. He actually beat the rates I was expecting I would have to pay which netted me more savings, but I used that bit of extra money and purchases the extended warranty because of the miles I plan on putting on my Jetta.

Mike Gaisbauer

18 de dic. de 2013

Rick was a terrific salesperson that took care of me with honesty and dignity.

Rob and Elizabeth

17 de dic. de 2013

No nonsense buying process. Jeremy understood we were there for one car I. Particular and did not waste out time, just went over the car with us and go us out the door quickly. Weather it's the culture of VW or the work of this dealership, this was the best car buying experience I have ever had.

Lila C

12 de dic. de 2013

Keffer Volkswagen in Huntersville From the moment that me and my family drove into the lot at the dealership there was nothing but a pleasant experience from that point on. Jeremy greeted us even before we got out of our car which was super amazing. he then had Steve help us with the rest of our purchase. Steven was the most absolute kind and professional car salesman I have ever met. His warm demeanor and willingness to work with us and went above and beyond trying to help us get the best deal possible. With the assistance of Jeremy we were able to walk away completely happy and satisfied. We had been to places already that really didn't give a cent about us but here it felt like friends trying to help friends. Steven and Jeremy are the best I am 100% satisfied and still smiling at the experience. If you want to buy a car or are thinking about buying a car you really need to stop here first and truly see what I am talking about. Thank you Steve and Jeremy!!!!!! Lila C

lilayoussef

12 de dic. de 2013

Keffer Volkswagen in HuntersvilleFrom the moment that me and my family drove into the lot at the dealership there was nothing but a pleasant experience from that point on. Jeremy greeted us even before we got out of our car which was super amazing. he then had Steve help us with the rest of our purchase. Steven was the most absolute kind and professional car salesman I have ever met. His warm demeanor and willingness to work with us and went above and beyond trying to help us get the best deal possible. With the assistance of Jeremy we were able to walk away completely happy and satisfied. We had been to places already that really didn't give a cent about us but here it felt like friends trying to help friends. Steven and Jeremy are the best I am 100% satisfied and still smiling at the experience. If you want to buy a car or are thinking about buying a car you really need to stop here first and truly see what I am talking about. Thank you Steve and Jeremy!!!!!!Lila C

Mgmgildae

11 de dic. de 2013

this is the second time buying from Keffer and I will return again . Brian was professtional, answer my questions and put me at ease. I love VW Beetles and now I have the one I dreamed about.

jbizzell

2 de dic. de 2013

Mr. Miller, (General Manager) I have to say that, although I love my Volkswagen CC, my buying experience with Keffer was the absolute worst I have ever had. Seeing the new "Simple" Keffer Volkswagen commercials is absolutely infuriating. See the copy of the email I sent to my sales person on APRIL 22, 2013. Any additional information or updated indicated: ______________ Hi Kristen, (Salesperson) I havent filled out the survey yet, mainly because of the service issue. Here is an update: I made an appointment with the service department because of: Creaky suspension Hard shifting transmission Bad iPhone connection no address book, (address book is empty) No iPhone/Bluetooth Streaming Audio Heres where we are after my service with Chris Melton: 30k service Thanks! New bushings no more creaking awesome Hard Shifting Transmission still there. Chris says that it is just the way this transmission works. Some times the shift is very hard. Very. I may look for a second opinion on this one. Just feels wrong. Of course it didnt shift that hard when Chris was in the car. Update: I had my car serviced at another shop. The hard shifting transmission was repair at no cost. Bad iPhone connection no address book. Still no address book. I can see some names and numbers if I manually scroll through them. Car just tells me "Address book is empty." No iPhone/Bluetooth Streaming Audio still no streaming audio. Chris said he was looking in to possible upgrades. I havent heard. Update: Before he left his position, the last thing Chris said on our test drive was "Dont worry, well make this right." - then he left and no one else has given me any information. 2nd Update: The new service manager called and said it be $800 - $1000 to upgrade the Bluetooth to make it work the way it was promised when the car was sold to me. Kristen, I can understand it the transmission really is that rough, sort of. But the Bluetooth thing, that would have been a deal breaker for this purchase. If you can remember, I talked about having a rental car for about 3 weeks and even that Ford Fiesta had Bluetooth streaming audio and iPhone connection. That was when I made my decision to get the new car. I spend 2 hours a day in my car and the Bluetooth makes it so easy. As you may remember, we didnt close on the deal until after 7pm so the iPhone/Bluetooth issues had to wait until I made an appointment with service. I would not have purchased the car if I had know then that Bluetooth wouldnt work. This issue alone has made what would otherwise be a fun car purchase in to feeling like I was intentionally mis-lead. Mr. Miller, I have literally called 13 times in the past 3 months leaving a message for any manager. Mealie (sp) usually says "They are not here." or "They are in a meeting, but give me your name and number and they will call you back." I have never gotten a call back.

jbizzell

2 de dic. de 2013

Mr. Miller, (General Manager)I have to say that, although I love my Volkswagen CC, my buying experience with Keffer was the absolute worst I have ever had. Seeing the new "Simple" Keffer Volkswagen commercials is absolutely infuriating. See the copy of the email I sent to my sales person on APRIL 22, 2013. Any additional information or updated indicated:______________Hi Kristen,I havent filled out the survey yet, mainly because of the service issue. Here is an update:I made an appointment with the service department because of:Creaky suspensionHard shifting transmissionBad iPhone connection no address book, (address book is empty)No iPhone/Bluetooth Streaming AudioHeres where we are after my service with Chris Melton:30k service Thanks!New bushings no more creaking awesomeHard Shifting Transmission still there. Chris says that it is just the way this transmission works. Some times the shift is very hard. Very. I may look for a second opinion on this one. Just feels wrong. Of course it didnt shift that hard when Chris was in the car.Update: I had my car serviced at another shop. The hard shifting transmission was repair at no cost.Bad iPhone connection no address book. Still no address book. I can see some names and numbers if I manually scroll through them. Car just tells me "Address book is empty."No iPhone/Bluetooth Streaming Audio still no streaming audio. Chris said he was looking in to possible upgrades. I havent heard.Update: Before he left his position, the last thing Chris said on our test drive was "Dont worry, well make this right." - then he left and no one else has given me any information.2nd Update: The new service manager called and said it be $800 - $1000 to upgrade the Bluetooth to make it work the way it was promised when the car was sold to me.Kristen, I can understand it the transmission really is that rough, sort of. But the Bluetooth thing, that would have been a deal breaker for this purchase.If you can remember, I talked about having a rental car for about 3 weeks and even that Ford Fiesta had Bluetooth streaming audio and iPhone connection. That was when I made my decision to get the new car. I spend 2 hours a day in my car and the Bluetooth makes it so easy.As you may remember, we didnt close on the deal until after 7pm so the iPhone/Bluetooth issues had to wait until I made an appointment with service.I would not have purchased the car if I had know then that Bluetooth wouldnt work.This issue alone has made what would otherwise be a fun car purchase in to feeling like I was intentionally mis-lead.Mr. Miller, I have literally called 13 times in the past 3 months leaving a message for any manager. Mealie (sp) usually says "They are not here." or "They are in a meeting, but give me your name and number and they will call you back."I have never gotten a call back.Thank you,jbizzell

Shaun Wagner

24 de nov. de 2013

I went to Keffer Volkswagon to purchase a used cadillac but my salesman Darryl Radford was more then helpful.I ended up with 2013 Passat and I love the car the deal worked out in my favor. I recommend Darryl Radford and Keffer Volkswagon.I am from the Winston salem arear and there is a volkswagon dealership here but they can't compare to Keffer Volkswagon

S1dagreat

24 de nov. de 2013

Darryl Radford aas a very friendly person felt like I have known him for years he really worked hard to get me into a 2013 Volkswagon Passat.

Steven D

20 de nov. de 2013

I worked with Daniel at the dealership. This guy was awesome. I knew what car I wanted before I went. I own a VW already and wanted to buy one for my wife. Daniel gave me a great deal on my trade in without pressuring me at all. He was extremely courteous. I cannot recommend these guys enough. Every one at the dealership said hello as I walked in. I watched them hold the door open for everyone I saw as we'll. I did not see a single customer that did not have a smile on their face. This is a tribute to the staff they have thisthere. Truly first class.

John the diesel guy

11 de nov. de 2013

Just purchased a new Jetta with the help of Darryl Radford, a friendly, knowledgeable and truly service oriented salesperson at Keffer. He made a stress free sales experience, guiding me through the car buying process. I couldn't recommend him highly enough, he goes above and beyond with customer care. I have also been a regular Keffer service customer since arriving in the area nearly a decade ago. I have only great praise for their service and parts department over the years. As with all things it was time to let the old VW go and have another great VW to replace it. It is kind of funny how similar the new VW is, I know where every control is and have a few more to discover.

Will

1 de nov. de 2013

Thanks to the Sales Team. Brian Wiles provided one of the best sales experience I've had in a long time. Thanks Brian and staff!

MattWilliams296

29 de oct. de 2013

Lonnie Hanna was very helpful and polite. With all the choices now a days you need to provide excellent customer service to get an edge. Lonnie was upfront and competitive, delivered our paperwork to us and had the vehicle ready to go when we picked it up. I am very satisfied and would highly recommend Lonnie and Keffer Volkswagen.

dennis463

23 de oct. de 2013

Keffer vw staff Brian was awesome,took time to answer all questions,was was just as described,great experience,would buy again !

CWS

18 de oct. de 2013

Our first Volkswagen...won't be our last. Our daughter was so surprised and please with her "bug". Thanks Steve.

Jp

13 de oct. de 2013

I love my sales rep Daniel.he has truly been a blessing. I had just recently purchased a pre-owned vehicle (Jetta) from the Statesville dealership and there were some specific things that needed to be addressed before I would be completely satisfied with my purchase. Daniel has definitely put my mind at ease and he has handled every request with poise and professionalism. My daughter loves her FIRST NEW car and I know that the car is going to keep her "SAFE" and last her a long time. Thanks for not changing your cell phone number and helping through this somewhat stressful process. I appreciate everything that you have done for me!

toddwestmoreland

12 de oct. de 2013

Rick Holland is an excellent sales person. As difficult as a car buying experience is, he helped make it less painful. He was patient with us when we didn't have all our paperwork. He told and showed us all the details about the car. He got the plug that was missing in a timely manner. He was available when we had issues in the beginning about some electrical problems. Thanks Rick!Todd and Charlotte Westmoreland

jeffagu68

7 de oct. de 2013

This place is a joke.... First they tell my wife that only the back windows didn't pass inspection. This was also indicated on the report (Rear Windows) we set up an appointment with the window tinting company they recommended, which oh by the way, knew we were there for inspection tinting, they did the back windows which is what the dealership said we needed. We go to get it reinspected and now all of a sudden the front windows are reading 31.6% and they would not pass us. I have no issue that it may need to be redone, but I do take issue in the fact they gave my wife wrong information the first time, When she called to clarify ( I standing next to her on speaker phone) they confirmed that incorrect information. the window tinting people didn't bother to check anythign even though they knew we were there for inspection tinting. and then they refused to pass us causing me to pay another $70 on top of the $240 already spent. BTW, the tint on the car came that way from the dealership in AZ, I only mention this because I did not put this dark tint on myself so all of this was a surprise.This place sucks!!

SashiM

15 de sep. de 2013

I had a wonderful experience at Keffer VW. I worked with Steve and he has done wonderful job. He was so patient and helped with everything. Steve did awesome job .The buying and paperwork was very easy. I am very happy with the overall experience. This was my first time experience with Volkswagen and I'm very happy with my car and exceptional buying experience at Keffer Volks Wagen.

K. Hoggard

14 de sep. de 2013

Jeremy with Keffer Volkswagen made my car purchase a smooth and painless experience. This was my 1st purchase in 9 years and I am glad i chose this dealership to purchase my CC from. I was more than pleased with the service and this is really a family oriented dealership. I found this dealership via the internet and made an inquiry and left the next day with my new CC. Thanks Jeremy!!!

Rachel Wang

17 de ago. de 2013

Great experience! This is my first car just used for college commuting. Barry was very patient and went any length to ensure that I had good understanding of each aspect of the car. He is a great sales consultant and a great asset to Keffer! Thanks again for the great customer service!

angry_and_frustrated

15 de ago. de 2013

Worst dealer experience ever!! I would strongly recommend you find another VW dealer if you need service or repairs. No communication at all from Larry. After complaining to Justin and promised communication on the progress of my repairs still no communication. I had to spend a tremendous amount of time calling the dealership and leaving messages and never getting a return call. Was promised dates for repairs to be complete which were not met nor was that communicated until I showed up at the dealership to pick up my car only to find out it still was not ready. PLEASE, PLEASE go anywhere else but here!!!!!!!!!!

Ashley H

5 de ago. de 2013

I worked with Steve at Keffer VW this summer while deciding on my first car purchase in 8 years. I promise you that I cannot sing high enough praises for this dealership or staff! They welcomed me as family, remembered my name each time I walked in, and were not pushy in sales at all. They listened to me as a friend, not as just another customer, when I explained my needs in a car. They even stayed 2 hours past closing in order for me to complete my purchase in one day, all the while offering me water, coffee, and food so that I would feel comfortable. I could go on for paragraphs about how wonderful my experience was, but I'll just have to let you trust me on this one! You will NOT be disappointed with your experience here!

Farfegnugen

1 de ago. de 2013

Steve was amazing- We went in to just look and Steve saw our need . We have 2 6ft 7in sons, he steered us to the Passat, which has ample leg room. He put no pressure on us to buy, took us for a test drive to see what we thought. We left and went to test drive the SUV we thought we wanted. The whole time we compared back to the Passat and to the great service that Steve provided. Later that day we went back and bought the car!! Thanks Steve and Keffer VW you were amazing! We love our new Passat and the MPG are incredible:)

cburk25

31 de jul. de 2013

Steve was amazing- We went in to just look and Steve saw our need . We have 2 6ft 7in sons, he steered us to the Passat, which has ample leg room. He put no pressure on us to buy, took us for a test drive to see what we thought. We left and went to test drive the SUV we thought we wanted. The whole time we compared back to the Passat and to the great service that Steve provided. Later that day we went back and bought the car!! Thanks Steve and Keffer VW you were amazing! We love our new Passat and the MPG are incredible:) Keffer VW rocks!

flowersinthespring

22 de jul. de 2013

We worked with Barry at Keffer VW in Huntersville and he was the absolute best. He naturally seemed genuine. He and the finance department took great care of us. We got an unbelievably great deal and in record time! We would highly recommend them to anyone looking to buy a car.

FredSchwarz

15 de jun. de 2013

Rick Holland (salesman)..was very professional and my experience was pleasant. He stayed with me most of the day, anserwing my questions, and showing me the selection of cars that I would be interested in. He worked hard to get me the best price on my trade-in and was able to get me the best loan that was available. I am very happy with my selection, which is a 2013 Passat.

RMitch

11 de jun. de 2013

I am now on my 4th lease with Keffer VW and have been pleased with each of them. Brian Wiles is great and always helpful, and the other team members have always been very helpful, too. This is as low pressure as it gets for car shopping, and I appreciate being able to walk in and out without any pressure or headaches! A great dealership and they will continue to have my business as long as they have competitive products (and VW has).

Eileen22

3 de jun. de 2013

Excellent service, went out of their way to assure we enjoyed the buying experience. Salesman was extremely friendly and helpful. The facility itself was very clean and offered a large inventory.

Google user

28 de may. de 2013

I got a call from James Rabar, after the USAA car buying service sent my details to their preferred dealer in my area. I had already stopped into another VW dealer 20 miles and 30 minutes closer to my house but James convinced me it was worth a trip. I was not disappointed! It turned out the exact car I wanted didn't exist so he showed me my options and got me all set. They even had to get a car from another city to meet my "demands" and got it all done in 2 days. I was on a bit of a time crunch but everyone at the dealership worked together to help me out and got me one my way with minimal hassle. The 4/5 on the buying process is nothing really against Keffer VW I just don't like paperwork and big purchases always have that.

Chelseafoley

25 de may. de 2013

Awesome customer service! Great price and friendly service! This dealership went above and beyond to make leasing a new jetta easy and stress free! They treat their customers like family!

Perry R Maddox

24 de may. de 2013

Brian is an outstanding sales person as well as an outstanding person. I do not need or want to go to another dealer for a VW. They have always treated us with respect. I would highly recommend this dealership to anyone looking for a new or used car.

andy28036

15 de may. de 2013

Keffer VW is #1. Brought my car in for a 20K service, and I was due for a computer update. Brian Wiles and Seth Webb arranged for me to have transportation (which is a year newer). They were nice enough to let me know that I could update to a newer year model with a similar monthly investment. Sam was very knowledgeable and made me feel comfortable as well. When I arrived to pick my car up today Sam had it washed and pulled up to the door, ready to go. These guys are on it!!!!Thank you Brian, Sam, and Seth.AH

New Jetta Owner

13 de may. de 2013

Had a great experience at Keffer. Everyone there treated us great and did everything to make us satisfied customers. Their customer service is unparalleled.

Kevin P

13 de may. de 2013

Perfect buying experience. I couldn't be happier. Very upfront and when I got to finance it was exactly as it should be, no surprises. Barry Wilson was the perfect salesman, no pressure.

Tim

9 de may. de 2013

Pleasant buying experience! Rick Holland went above and beyond my expectations!

William B

5 de may. de 2013

Last year I was refered to Keffer by a freind and have been satisfied ever since. Our family first purchase was a 2012 Passat SE. Brian Wiles is a pleasure to work with. Not only was he professional, but very knowlegable as well. I never felt like I was dealing with a salesman. Their main concern was to provide me, the customer with a satisfied and rewarding experience. Recently I returned and purcahased my second VW, a 2013 Jetta GLI. The process was just as good as the first time. My vehicle needs were met well within the budget. The Keffer family is great, from the sales process to customer service.

Amanda

5 de may. de 2013

Almost 4 yrs ago I leased a Jetta from this dealership. They were the only ones willing to work with me after my passat was totaled and I had nothing to put down. I got a call from Brian Wiles recently about going ahead and trading in. I was a little skeptical but when I got there, Brian was very personable. He had done his homework based on our phone conversation about what I was really looking for. He showed me my options. Let me test drive the 2013 Passat which was really what I was looking for. He got my payments at the same as I had with no money down. I was not penalized for breaking my lease early and all the repairs on the Jetta I thought I would have been responsible for they offered to take care of on their end. It was an exceptional experience and I was in and out in about 2 in half hours. I live on the south side of charlotte but I will definitely continue to deal with this dealership bc of the level of respect and service I received here. And to think I almost went to Honda after dealing with south and east VW dealers. Thanks Brian for keeping me with VW as I love the cars immensely!!!!

Gatorcam

28 de abr. de 2013

Just a great experience at Keffer VW. David was very patient as we test drove a couple of different Jettas, and instrumental in helping me make my final decision. I feel like I got a very fair price and the whole process went pretty quick. The waiting area was well equipped with Starbucks coffee and a large flatscreen tv with EVERY channel. We got the paperwork done, they topped off my gas tank and Morris explained every feature of the well equipped interior in my new Jetta. So glad I chose to purchase from Keffer VW and I will definitely refer the Keffer team to all my friends.

Phil J, happy suv owner.

23 de abr. de 2013

I am extremely satisfied with my buying experience with Keefer VW. I found the suv (Mazda CX-7) on their website. Brian Wiles sent me an e-mail and later a phone call about my inquiry. He had the suv waiting for me when I arrived. The buying process (paper work, etc.) was easy. Brian topped off the gas tank before I left with my Mazda CX-7. This suv was in excellent condition. For a 6 year old vehicle it was pristine. I loved the waiting area (lounge) They had Starbucks coffee and plenty of herbal teas. I highly recommend Keefer VW.

DW

13 de abr. de 2013

Worked tirelessly until we were satisfied with model chosen. Seth put forth total effort to finance within set budget.

Alex

7 de abr. de 2013

I have a tight budget and needed a car. I am a prior VW owner and wanted another one! I worked with Bryan Brinson for a couple of days through emails and phone conversations. He came through for me! I left the dealership on Saturday with exactly what I was looking for; a awesome vehicle that met my budget! If you want a new or used VW you would be foolish to go anywhere else.

Fernando

26 de mar. de 2013

Came in on the fence about buying a new car; the sales representative was very easy going, professional and wanted to make a deal. AAA+++

Alain DeWitt

24 de mar. de 2013

I am a prior Jetta owner. When I returned from Afghanistan, I was in a hurry to start a new job and I needed a car fast. I went to Keffer and Daniel De Cicco took great care of me. He didn't try and sell me something I wasn't interested in. He listened when I explained that I was interested in leasing a Jetta TDI and that I was in a hurry. We test drove the car. Daniel answered all my questions. He worked quickly with the finance department to set up the terms of the lease. He even let me use his computer to shop for car insurance. Approximately a week after the sale, Daniel made a follow up call to make sure I was satisfied with the car and that I wasn't having any problems and didn't have any questions. I was most happy with the service I received from Daniel De Cicco at Keffer VW.

Ashley R

21 de mar. de 2013

A very good experience! They were very patient with me & my energetic two year old, & the process that took two days to complete. This was my first leasing experience so I had been looking around for about two years, & Keffer VW answered every question & concern with care. I worked with Morris & Seth these gentlemen tok great care of me & my needs & put me into a great car with everything I wanted. So now I can fix my credit & ride around safely in my 2007 Nissan Altima Sedan. Thanks again guys!

mshaul

21 de mar. de 2013

I have a new faith in car dealerships after my experience with the sales associate, Barry & manager Seth. They went above & beyond to make my car shopping experience pleasant. I will recommend them to anyone seeking to buy a new or used car.

JNicole

5 de mar. de 2013

I had an awesome experience at Keffer Volkswagen. Words can't even explain how satisfied I am with my vehicle purchase and the customer service I received from my salesperson Morris "Moe" Thomas. I love my car!!!!!!

Jessie R

26 de feb. de 2013

I had a great experience at Keffer Volkswagen. Brian Brinson was very personable and answered all of my questions. I never felt pushed. He explained buying/leasing options I didn't know existed and I was able to drive off the lot in a beautiful new car that night! I would recommend to everyone.

j3richa2

26 de feb. de 2013

It was a great experience. Everyone was very helpful, professional, and friendly. I did not feel pushed or rushed. I would recommend to anyone. I was able to drive off the lot in a new car and feel good about the price.

Cheryl

26 de feb. de 2013

Our experience with Calvin and Keffer VW has been a good experience. I hate buying a car but this was painless. Thank you!

Chris

23 de feb. de 2013

Calvin McRae was professional, accommodating, fun, and fair. It was a pleasure going through the car buying expereince with him

Charles J. Figueroa

16 de feb. de 2013

Calvin did A great job selling the VW Passat. He know all the tech questions and was very helpfull. He did a good Job....

Chris

10 de feb. de 2013

David Daniels did a great job taking cae of us. Low pressure, good prices, great experience.

VW-lover

1 de feb. de 2013

This dealer is the best VW dealer in Charlotte area. I am serious because I have visited the other two before. Keffer VW has the greatest price, greatest car. People there are so warm, kind and honest. If you want to buy a car, just go to keffervw, ask BRYAN BRINSON. He is the man who can offer the greatest price! Trust me!

Passat TDI

25 de ene. de 2013

I walked in a few months ago and let Daniel know what I was looking for and which competitive cars I was also looking at. I let them know the price I was looking for and the exact model, color, features...etc (I'm pretty picky). I also told them that I wasn't quite ready to buy yet and they were very patient and not overbearing like the other dealers were. They also gave me the best trade-in deal from the other dealers. When I was ready to buy, they already had the car I wanted and held it for me. I've never had a better experience buying a car. No pressure, very flexible and accommodating. And, the car is great.

Alison

23 de ene. de 2013

I had a great experience with Keffer VW. They didn't pressure me, and the buying experience was simple. Daniel was great to work with.

Ashley B.

17 de ene. de 2013

David was very personable. He was mannerable, professional, and very helpful. He is the ideal car salesman.

Yasmin S.

12 de ene. de 2013

calvin was great! attentive, informative, nice, friendly great quality service!

Evin

29 de dic. de 2012

I've had a Jetta since high school and decided after 160,000 miles it was time for a new one. I walked in and was greeted by Daniel DeCicco. Right away he made me feel like I was dealing with a friend and not a car salesman. He was straight forward and got me into the car I wanted and out the door as one happy girl. I strongly recommend Keffer VW of Huntervsville if you are looking for a straightforward friendly car buying experience.

ThomasN

27 de dic. de 2012

After a stressful day of shopping the day before, we had a wonderful experience at Keffer Volkswagen. The services was great and very easy buying process.

Walter S.

22 de dic. de 2012

These guys at KefferVW don't play around. Calvin was awesome. The other dealers were playing games. Calvin at KefferVW got right to business. I was in and out in no time at all.

Chris Shuford

21 de dic. de 2012

My dealing Brian Wiles has been very pleasant. Everyone here has been helpful and nice.

Abby Hedgecock

18 de dic. de 2012

This is a wonderful dealership to work with in the car buying process. Everyone was very friendly, low pressure, and was understanding of all situations. Very pleased with the customer service and attention to detail. Will be back for future purchases.

LeighKet

16 de dic. de 2012

Very pleased with the whole experience. Randall L and the entire staff were very knowledgable and profesional. Will recommend to my family and friends.

jason.goodson.756

7 de dic. de 2012

went to keffer vw today to pick up my new golf, my sales person was not pushy and really made me feel like I was a valued customer, the manager steven miller was great to deal with, he went out of his way to make sure we were 100 percent happy.

jgoodson

7 de dic. de 2012

went to keffer vw today to pick up my new golf, my sales person was not pushy and really made me feel like I was a valued customer, the manager steven miller was great to deal with, he went out of his way to make sure we were 100 percent happy.

CCWhut

4 de dic. de 2012

I think it would be easiest if I simply re-post my still unanswered email, as it was sent to the Client Relations Manager at Keffer Volkswagen on 10/11/2012, so that the readers here can fully appreciate and understand my score above.Dear (Client Relations Manager Keffer Volkswagen - Name Withheld) I have resisted replying to this email in hopes that I could properly temper my reply. Sadly, I can no longer hold my tongue about my shopping experience with Keffer Volkswagen. You will have to forgive me if this comes across as harsh and personally directed at you. It is not. It is simply the culmination of more than thirty days of frustration (and counting) with regards to my vehicle purchase. First let me address your points from your original email. (Client Relations Manager - Keffer VW): I see that you just purchased a CC from us and I wanted to make sure things are going GREAT!(Me): Things are most certainly not great. They are far from it. THIRTY days after the original test drive (9/11) and TWENTY-SEVEN days (9/15) after the actual purchase of the vehicle, I have FINALLY taken possession of the automobile from the dealership. The car STILL is not complete at this point. Car mats, which were present on the test drive, were missing from the final car. The second key, which is required if a car is a CPO (this CC is a CPO), has to be ordered. The mats have been mostly worked out via a revised "We Owe" form as the dealership failed to either find the original mats (missing) or take from stock CC Mats, Monster or otherwise, to replace (none on hand, had to be ordered). (Client Relations Manager - Keffer VW): I wanted to make sure that your entire car buying experience with (Salesmen - Names Withheld) was phenomenal and that you were COMPLETELY satisfied with everything. (Me): I am completely unhappy with the entire buying experience. Any positives have been completely eroded by the delays and complete lack of ownership by the dealership in the process. Further, communication, post-sale on the status of my vehicle had to be initiated by me at every step of the process. No one, and I mean no one seemed to know or care about the status of the car. I still fail to understand why it takes TWENTY-SEVEN DAYS to acquire and install: Tint, Navigation System, R-Line/Upgraded Pedals, and the R-Line trim kit. I further fail to understand why not a single soul could provide a timeline, a tracking number(s), or even a semblance of organized effort and progress towards finishing the vehicle. I could not get a straight answer about the Navigation System (a simple question - make and model of the unit is or will be what - I find an off-brand, non-OEM Navigation System installed at pickup) prior to installation. That question was NEVER answered by anyone. The icing on the cake: Today (10/11/2012) I picked up the car and had been informed it was ready. As I crank the car to leave, I discover the gas tank has been run dry (15 miles to empty). I was able to have (Salesmen - Names Withheld) ride to the BP station at the end of the street. To which, he informs me when pumping the gas, that there is a $25 limit on the fuel. On the CC, which requires Premium, that generous donation of $25 worth of fuel failed to put the gas needle to the half-tank mark. (Client Relations Manager - Keffer VW): Are you loving the car?? (Me): Any enthusiasm I had for the car was killed LONG before I took physical possession of the car. The process, or more to the point, total lack of a formal process, post-sale, has so detracted from the car that I find myself entertaining the possibility of unloading this vehicle at the next earliest opportunity. (Client Relations Manager - Keffer VW): I would love to hear that your experience here was perfect, but if there is anything you are concerned about please bring that to my attention too! (Me): My biggest concern at this point is my revised perception of Keffer VW. Through this experience, I have taken away the following views: 1.) Post-sale, Keffer VW has ZERO interest in maintaining or retaining the customer that purchased the vehicle. 2.) The Parts Department appears to do anything but order parts and provide accurate timelines for parts that may have been ordered. It also appears that more time is spent on VW enthusiast websites than with actual customers that actually order parts.3.) Personal responsibility and customer care are concepts that are completely absent and are likely not to improve in the short-term. 4.) The abject lack of consistent and accurate communication speaks volumes to the fact that sales, service, and parts are highly siloed and do not work well together. I can not, in good faith, recommend Keffer Volkswagen to anyone for any reason. No apology can correct the consistently apathetic attitude and approach I endured during the past THIRTY DAYS (and counting). I would ask that you remove my name and contact information from any mailing, email, or contact list. Any further communication on this matter either needs to directly address the lack of a second car key/car mats and be address by someone with the last name of Keffer. I have no further interest in dealing with anyone otherwise. I thank you for your time and platform for which I could share my feelings on this process. A thoroughly dissatisfied customer, (Me - Name Withheld)

kizer

1 de nov. de 2012

I bought a car there last month and there were some problems that took them a three times to fix. The carfax they showed me was incorrect. They told me that since I was buying the car at a good price they will repair the tires but now they are dry roted and have about half tred. They told me they wont give me new tires bc it passes inspection but I'm going to have to but tires in like 6 months. When I called up there the phones were off and I live like 45 mins away. I wouldn't buy another car from here.

dwmann16

7 de oct. de 2012

every one was so nice and friendly and the price was right. The free tee shirt was a nice jester for my wife, but the best thing was the low price for the passat. Thanks Keffer VW for the great car.

Clevergirl161

7 de oct. de 2012

Great dealership, had good selection and good customer service. Bryan was patient with me through the entire process along with the rest of the staff! Would recommend this dealership to anyone.

rbunten

2 de oct. de 2012

We were extremely pleased with our experience with Keffer VW. The entire sales staff was pleasant and responsive to our needs. Barry, particularly, used his experience and insight to ask the types of probing questions that cut right to the heart of what type of auto we were most interested in. This became particularly important as our focus shifted from a single vehicle to potentially a multi-car purchase. As the afternoon became evening, and we were still test driving and comparing makes/models, Barry and the staff were patient and responsive. Neither my wife nor I ever felt pressured or rushed. We finally completed our deals (we ended the evening with two new VWs; a Jetta and a Beetle) as the clock was passing 11:00 PM. I cannot say enough in these few words to give due credit to Barry, Seth, and the rest of the staff as Keffer VW. Though I expect out new cars will last a long time, I will not hesitate to return to Keffer VW for any new car needs I might have.

dirk.deceuninck.9

27 de sep. de 2012

I was impressed with the speed in negotiating and handling the sale. Also i was very happy with the excellent trade-in value of my previous car and the 0% lease conditions. Good follow up after delivery. I can recommend this dealership!

dannynewnann

26 de sep. de 2012

Overall good experience. I didn't like the "hidden" sales manager technique but I got what I wanted for a good price. I would reccocmend Hugens he is a nice guy and treated me well.

tmsealey

19 de sep. de 2012

Calvin treated me with respect and understanding. He was not pushy or rude, but listened to what I needed. I drove all the way from Columbia, SC and would again!

zard62

19 de sep. de 2012

I have used Keffer before and they seem to really want to work with me. They were very attentive to what I was wanting in a vehicle.

windstream

13 de sep. de 2012

I let the salesperson know what I wanted (that is the exact same lease terms that I currently had would put me in a new lease) Brian was able to do that so it made for a clean experience in a timely fashion

relvar99

5 de sep. de 2012

Awesome experience! Thanks Mark! Would definitely recommend to others. A very satisfying experience. Pleasant staff, accessible location, and all around great dealership. See you at our first appointment.

Davek67

4 de sep. de 2012

Working with the team at Keffer VW was by far the best car buying experience I have ever had. This is a top-notch organization from the top down. Everyone I met was professional and courteous through the entire process. I highly recommend Keffer VW to anyone looking for a new or used car!

uclabillman

4 de sep. de 2012

The dealership was clean and organized. Pricing seemed pretty straightforward. The purchase process was quick and pretty easy. The locations of the dealership is good.

Corey.Summers1

17 de ago. de 2012

The dealer was great, he didn't push me towards anything and allowed me to voice my opinion and I wouldn't go anywhere else if I want a new car.

KimSomers

15 de ago. de 2012

I had a great experience at Keffer VW and my salesman Garrett was very helpful. He helped me bluetooth my phone and set radio stations. He also set my home address for me in Nav. I love my new 2013 VW Jetta Wagon TDI. On a recent trip to NC State I got 48.5 MPG. This means a lot to me since I used to drive a Yukon XL. I highly reccommend Keffer Volkswagon.

cjclayton

11 de ago. de 2012

If your looking for a VW I suggest you check this dealer out. I also suggest working with Brian Wiles or asking for him to be your sales-person, even if you have to wait to work with him it is well worth it..Brian jumped through every hoop needed to get me what I wanted & needed... Just a great guy along with being a great knowledgeable salesman & not the typical salesman, being in sales myself I would know. Brian and I worked together for 3 months maybe 4 trying to be the deal together and he looked and waited and called right away when the program was going to fit my needs..They had to go get my car so I had to wait on that, along with an interior change which was my choice. I was issued a loaner for over ten days for all this to be completed. There was a couple little things still not perfect to my expectation and Brian took care of them and issued me a loaner car once again.. We all spend a lot of money or what to us is a lot of money on cars today and honestly Brian & Keffer provided a level of service that was just great, Keffer & Brian understand how treat a customer no matter what level of car you are buying..If you would like to speak with me about my experience I would be glad to chat with you, just call Brian Wiles and have him get a hold of me..Chuck C.

Arhorne

8 de ago. de 2012

My husband and I received excellent customer service while visiting the keffer dealership. We test drove a couple different vehicles before making our choice. The sales associate Hugens was very laid back during the process of reviewing our choices. After signing our paper work he reviewed the interior of our car and made sure my cell phone was sync'd (all of this after the dealership had been closed for at least two hours. Excellent customer service, would recommend this dealership over some of the other Volkswagon dealerships previously visited. We love our new car!

dlwaee56

6 de ago. de 2012

calvin started taking care of us from the moment on the phone. I had found a used chev truck at your lot that i was intersted in and had called to see if you still had. He went and found it before he called us back and we meet him there where we test drove and he walked us through the process. but he did go above what was expected. He made use everything was up to par. he had a tail light changed and the trucks inside and windows completely clean before we left. he would also come check in on us and let us know where the truck and was in the process of getting cleaned up and getting me from point a to point b. he was very friendly and just nice to be around. He did more than what i would have expected.

jsennett

6 de ago. de 2012

I had a good experience with Keffer VW but it took multiple visits to complete the purchase. Barry Dodson was very good to work with. Without his involvement I would have made my purchase at another dealer. The first price I was given by the sales manager on duty was for the full sticker price. Obviously I walked away. After more follow up by Barry and other VW dealers quoting reasonable pricing I made the purchase from Keffer when they matched other offers. So far I am very happy with the 2012 Passat and I hope any service work needed will be completed in a satisfactory manner at the dealership.

shannonm3134

6 de ago. de 2012

Its not just about price, it's service and connection of the people in the business. Everyone I encountered represented my expectations of VW perfectly. I am now on my 4th VW and my 2nd convertible. Thank you!!!

Carolinadad

26 de jul. de 2012

Mark was great. I felt confident that he helped me get the right car at the right price. Keffer did not use any high pressure sales tactics.

lmarkle

20 de jul. de 2012

I want to thank Keffer VW as they steered me toward a top notch salesman Brian Wiles. Brian made you feel like family from the start, and was just a pleasure to work with. I feel confident going forward to call Brian with questions as he said the relationship does not stop at the end of the purchase.Thanks Brian, and I love my new car 2013 VW CC. It rides like a dream!!Best,Lynda Markle

elfinames

17 de jul. de 2012

I recently purchased a new 2013 Volkswagen from Keffer VW of Charlotte. There are several reasons why I purchased a VW and why I chose to purchase from Keffer VW. This is the second VW that I have purchased from Keffer. I purchased a new car back in '06, but had brought my '94 Audi to Keffer for service for two years prior. Keffer's excellant service department is the main reason that I purchased my '06 Passat there. Over the years I have found that Keffer VW really cares about their customers. They have serviced my wifes BMW, my daughters Jetta, given me rides to work when my car was being serviced or given me a loaner. I have owned several VW's over the years in both New York and North Carolina and find Service Manager Bill Petterson the most professional and knowledgeable service manager that I have ever done business with. That professionalism and knowledge is also very strong within the Keffer VW Sales staff. Particularly with Andy Hicks. Andy's knowledge of VW's and other makes is very impressive. His demeaner and sense of humor made buying a new VW from him a pleasure. Everyone knows (hopefully) that VW makes great cars that are fun to drive. The difference is the total dealership experience.Keffer VW ......Rocks!

landyachts

17 de jul. de 2012

Helpful Salesman, friendly attitude of the employees, and they worked out the financing in a snap! I would recommend Keffer Volkswagon. a pleasure doing business there.

stanfordkid15

16 de jul. de 2012

I recently bought a 2012 GLI from this dealership and I have to say that the experience with Keefer was most enjoyable. It felt as though everyone at the dealership was involved in some way of making sure that this deal got done and that I walked away a happy customer. One point I would like to make to show how committed this dealer is to their customer satisfaction is that I needed the car delivered by the end of the night the following day of the purchase because I needed to travel and they did everything they could to make sure it was there, inspected, and detailed for me. They stayed after hours and had service team available for when the car arrived. I would highly recommend if you are in the Charlotte Area and looking at a new VW to visit this dealership and I look forward to working with them in the future.

alicia.s

15 de jul. de 2012

All at the dealership were friendly, and helpful. I never felt pressured for one moment, and, not having much available time, they were willing to work with me on my time schedule. I love my new car. I would recommend the Passat, and I would highly recommend this dealership.

Patriciaafahey

5 de jul. de 2012

Very good experience. Knowledgable and friendly associates who helped me make the best decision for me while feeling no hard 'car sell' preasure. Thank you

foxbank2077

4 de jul. de 2012

I was in need of a reliable used car. On my initial visit Calvin was more than helpful in showing me some cars that I was considering. The next visit I was assisted by Mark and he was very attentive and bent over backwards to help me. I never felt pressured to buy something I didn't want and they literally worked after hours to close the deal on my car. Sean and Cary were very thorough and did a great job on helping me get the best deal on financing. Keffer VW has a great team!

NickAugusta

4 de jul. de 2012

This was a very pleasant car buying experience. We were in the market for a 2012 Passat TDI with a sunroof, nav, and preferably a black exterior and interior. After having half a dozen or so dealerships treat us rudely with pricing, as well as, trying to force Non-Nav cars on us, We were lucky to find the perfect one on Keffer's website. Called them, spoke with Hugens, made a deal over the phone in 5 minutes and we were on our way there the next morning from Georgia. Got there and the car, paperwork, etc was all ready. Hugens, our salesperson, was very professional, knowledgeable, and polite. Sean in finance was very punctual and organized with his paperwork. Time in the finance office was about 15 minutes total. After that Hugens showed us the car front to back, answered a few questions, and we were on our way. We were there for about an hour total and will certainly try our best to make it back for scheduled maintenance, and maybe even another VW one day :)

charlesmplyler

30 de jun. de 2012

Barry had us in and out in 3 hours. The Dealership had a large screen TV in the wait area and my wife and daughter watched a movie while we waited. Best car buying experience I have ever had.

RWeakley

28 de jun. de 2012

Wonderful people to deal with. Berry was both frendly and professional, the sales managers are in the showroom for ease of access. No back room stuff, or making you wait. I really enjoyed the experance of purchasing a used car from Keffer VW Professional group of people to deal with.

ggardner12

26 de jun. de 2012

Barry met with my wife and I on June 2. We explained were not ready to buy yet, but wanted to Test Drive a couple Jetta TDI's. We drove a TDI Manual and a TDI Premium DSG. Barry was professional and kind. Barry kept in contact without being pushy. He did not try to "size us up" by asking about what payment we were looking for, or what are we look to spend. Barry made us very comfortable, we decided that when we were ready to buy, we would contact him. Several weeks later, we made a decision on what we were looking for. We contacted Barry with our needs, he found the exact car we were looking for. No more, no less. We came in and made the deal, they arranged to transfer the car from another dealer. 3 days later we picked signed the papers and drove it home. We had visited the other Charlotte VW Dealers and Keffer is the only one, we will buy from. Barry Dodson and Keffer VW made it a great buying experience. We are long time Ford owners. Currently own 4. If we were buying a gasoline vehicle, it would have been a Ford Focus. If Ford made a Diesel Focus, we would have one. Test Drove the Focus and rented one for several days last month, really liked it. However the mpg was not as good as the TDI. We wanted something with great fuel economy and still fun to drive. Jetta fits that bill.

msgallagher10

18 de jun. de 2012

Great car, incredible value for the money, sales staff was fantastic, accomodating, and easy to work with. Definitely recommend Keefer VW and the sales staff

mlotruglio

17 de jun. de 2012

I walked In the door and it took 10mins to find a sales guy!! they were in the back BS with eachother NOT COOL!!! Then I tell him exactly what Im looking for a red golf 2 door tdi dsg with a sunroof. They tried to show me 3 car on the lot. NOT COOL!!! Then I leave and I get david calling about jettas and tiguans......are you kidding!!! So I went down to VW south I had the car in my hands in 48 hours!!! keffer vw is a JOKE!!!!

jstansberry

15 de jun. de 2012

My wife and I purchased a 2013 CC from Keffer Volkswagon and I can't say enough about the way we were treated by everyone there especially our sales person Brian Wiles. We went back and forth for a week trying to decide not only on the volkswagon but other makes. Brian sold the car, he was outstanding and completely understanding and never gave up. I would do anything rather than deal with a car salesperson, but i must say Brian made this a pleasant experience. I would highly recommend Brian Wiles when it comes to buying a volkswagon from Keffer Volkswagon. Thanks Brian!!

fsk102

12 de jun. de 2012

Visited multiple dealers (VW and others) but couldn't beat the guys at Keffer on their approach and honesty. Great guys, no old school pressure sales, and always trying to make the customer happy. Bought a great Passat, and will definitely recommend this place to anyone interested in a Volkswagen, or needs service on their VW.

Btrimbur

6 de jun. de 2012

Bill and Brian are on my tops for as far as service after the purchase or lease and and as a place to get a car. Leased a new VW Beetle. Great place to deal with and get your an auto.

jweiderhaft

5 de jun. de 2012

Very Friendly staff. Quick and easy to deal with. We were in a hurry and they made sure to take care of our needs quickly.

Becky

3 de jun. de 2012

I am so happy Andy Hicks is part of the Keffer Volkswagen family. I just bought my 3rd VW from him 3 days ago and it was seamless as always. RE

corma11

31 de may. de 2012

LT has excellent customer relations skills, especially the ability to converse over a wide range of topics with the customer.Although I rated the Price as Great because of the overall impression of the dealership, I would like to have had a lower price. I did get a small extra concession on my trade-in which helped. The demand and reputation of the Passat TDI makes it difficult to negotiate a really Good deal.I chose to work with Keffer VW instead of Carolina VW, Independence Blvd, Charlotte, NC because I know a customer of theirs who experienced very poor customer service. It took him over a month to get a second ignition key for the used car and, after three years he's given up on them ever getting him the requested container of touch up paint.

seabass1

19 de may. de 2012

I went in to the dealership to look at the new EOS. The sales person that I dealt with, Calvin McRae, was extremely helpful and knowledgable. He showed me numerous vehicles and when I expressed interest in one , he immediately offered to take me for a test drive. We did that, and we then negotiated the price to buy the vehicle. I was extremely happy with the service that I received, the respect that I was shown, and the price that we agreed on. This was the second vehicle that I have purchased from Keffer VW, and I have been extremely pleased with this dealership, including the servicing of my previous vehicle

whgreen3

16 de may. de 2012

I found Keiffer on the internet, and called their toll free number. Tim Black answered and I was immediately impressed with his effort to find me the exact car I was looking for. He found the car, and called me back in about 5 minutes. We discussed price and had a deal within another 5 minutes. No hassels, no game playing.Keiffer is located about 100 miles away from where we live, and at no additional charge Tim offered to have the car delivered to our house along with the paperwork for all signatures.Tim Black is a great example of what Customer Service is all about.

Ripped off customer

11 de may. de 2012

BEWARE!!!! Never been screwed over more by a car dealership. Bought a used car from them in December under the condition that they would do some body work repairs and give me a rental car during those repairs. Now they are telling me that they will not honor their commitment. No explanation why. Just flat out telling me they are not going to honor the deal that was made when I purchased the car. The agreement we made was in writing and everything. I m now considering legal action

Theyken

11 de may. de 2012

Our experience at this dealership was overall a very positive one. The two sales people we worked with were knowledgable and friendly. The only negative was that finalizing the deal and getting to the signing table took a bit longer than I expected. The dealership was very busy the day we were there. That's a testament to the quality of their cars.

wushuta

27 de abr. de 2012

Asides from Jim T, my original sales person, the rest of Keffer seem to be a bunch of scammers. I am currently trying to work through a bait and switch game they are playing. Mid April I leased a 2012 GTI, there was no question which one I wanted because I walked LT out to the exact car. After getting the run around during financing (they were very hesistant to give me the exact numbers for the sales price, money factor, residual values), they would only ever talk monthly payments, which is terrible, we finally agreed on something and proceeded to do all the paperwork. Fast foward a week and I get a call from LT saying that "we put the wrong VIN number on all your paperwork, give me the VIN on the car you have and I'll get back to you." Of course he doesn't, it takes 2 phone calls from me to even get a response. So I get sick of waiting for answers and call VWoA 4 days later to get my case sent to a regional manager. Regional manager returns my call and tells me to call the dealership and speak to Dan, who really wants to help me. I call Dan and he tells me the car I am driving is some sort of courtesy vehicle which should not have been sold and the car which I "really" signed for (the VIN on my paper work) is still sitting on the lot and he would be more than happy to bring that car to me. The only thing is the car on the lot is a cheaper trim GTI (which I know, but apparrently he doesn't, because he said he would go out and look at the car to see what trim it was and call me back, which he never did). So not only am I annoyed that I no longer can keep the car I really wanted (they told me there is no way I can keep this current GTI), I am probably going to be stuck with a GTI that is worse and in a color I did not want. Keffer Volkswagen is pulling some weird bait and switch on me, getting me to sign paperwork on a completely different vehicle than then one (which was sitting right outside the front door, because I test drove it twice!) so they could get the deal done. As a warning to all future shoppers, please check the VIN on your paperwork with your car before leaving the lot. In my excitement, I did not do this.

Pwhite9375

22 de abr. de 2012

Excellent customer service. Brian was very courteous and well informed. The staff at Keffer Volkswagon did all they could to assure that I would get into a vehicle that I desired.

Taxahawcatoe

18 de abr. de 2012

I had the best car buying experience I have ever had at Keffer VW in Huntersville. I drove 65 miles from my home to look at a used VW Beetle I found online. From the time we stepped onto the lot until we left the finance office this experience was nothing but good. Tim Black is one of the best sales personnel that I have ever dealt with. He was never pushy or rude. He was straight up with me and I never felt like he was not being honest. I would highly recommend Keffer VW to everyone I know. Sincerely, Brenda Catoe Kershaw SC

Jesseojanen

17 de abr. de 2012

It was my first time buying a car and the experience was very memorable. Every body was respectful and friendly and really helped me make an educated choice

fjw18411

12 de abr. de 2012

Highly professional organization. Brian & Calvin are highlighy knowledgeable about their product, and customer oriented. One of the most pleasant purchasing experiences in my lifetime.Frank W.

fizzybird

2 de abr. de 2012

I hate shopping for vehicles but since my experience with Keffer VW and Andy Hicks, I can truly say...not anymore! I live in Charleston, WV and our local dealerships did not have the diesel Passat so I looked online on a Monday and had the car I wanted parked in my driveway by Wednesday evening. Keffer delivered the car to me at no extra charge! They gave me what I wanted on my trade (which was $1,000) more than the local dealer and was $2,000 cheaper on the same car if I had purchased it locally. I would recommend this dealership to anyone that would like a low stress and high quality buying experience. Thanks again Andy and Keffer VW!! Lisa Mullins

dmsmit

28 de mar. de 2012

Best, most hassle free car buying experience we have ever received. We were looking for a new Jetta but were amazed that we drove out of there with such an incredible deal. My wife and I are both very pleased with the car and are certain we could not have found a better deal.

arielblaire

27 de mar. de 2012

Great service - loved working with Tim Black. He made the car buying experience completely painless and actually fun! I am very happy with my new volkswagen and am sure the service will continue to be top of the line at Keffer VW. Thanks Tim and crew!!!!

marshallvw

22 de mar. de 2012

I consider myself to be a hard person to please. But I am very pleased with all aspects of this dealership. The staff was very knowledgable. I will be buying my next car from here!!!!!!!!!

riavarnell

20 de mar. de 2012

Great experience buying a Jetta from Brett Hicks! As a first time car buyer, the entire staff at Keffer Volkswagen is very welcoming and they really took care of me. I am VERY happy with my new car & the price that I paid for it!

lindarjohnson

18 de mar. de 2012

The Volkswagen basically sells itself; the people that add to the experience are the sales people. Brett was very friendly and patience as I changed my mind from car to car.

DoyleNichol

18 de mar. de 2012

Andy is a good honest family man that grew up right here in Huntersvilles. Andy is sincere in taking care of Keffer Volkswagen customers needs to see that they leave satisfied.

Praveen

17 de mar. de 2012

Great Price and good value for the Car .Took a used 2009 Accord LX. Ask for Tim Black.He was great , was straight forward and told me all about the car. I would say he was he reason i purchased the car.He even made follow up calls to get me clarifications about the car.He made sure a few hundred dollars doesn't spoil a good deal. Have some wheel alignment issues with the car,timothy told he would get that resolved. Great experience so far,hope it stays good.

HeidiPhelps

13 de mar. de 2012

I recently bought a Golf 2012 from Brett Hicks. I normally think of the car buying experience as having to go get a tooth pulled. It was different with Brett. He greeted me at the desk when no one else was around and instantly I felt welcomed. He listened to my needs, was thoughtful in keeping to my budget and made my car buying experience a pleasure. I will definitely use Brett again when I am ready to purchase another Volkswagen, and I will recommend him to my friends and family. You have a great staff at Keffer Volkswagen.

adomenech

13 de mar. de 2012

The best price in Charlotte for the brand new car I was seeking- the 2012 Passat. Great friendly staff that I would recommend to everyone!

rsloan5

29 de feb. de 2012

We all know that buying a car can be very stressful. However Brett Hicks and Keffer VW made it a quick and simple process! Brett was very helpful in helping me find the perfect Jetta and at a great price. This is the 3rd Jetta from Keffer VW in my family and I will keep coming back. It was hassle free!! If you are looking for a VW then you need to go see Brett Hicks!!

vwest12345

29 de feb. de 2012

Brett was a great help. He listened to my needs and helped me select several cars that would meet my criteria. He walked me through the entire process, made sure I was comfortable with every step of the transaction and even made sure my kids had drinks, snacks and entertainment so we could get through the paperwork! It was a great experience and I would recommend Brett at Keffer anytime!

Celia52

27 de feb. de 2012

I knew exactly what car I wanted, color,interior,etc. and how much I wanted my monthly payments to be. I didn't want to put any money down just make a deal with my 2003 Passat as a trade in. I left with the Passat of MY choice with the payment and term I needed! This is my second Passat that I purchased from Keffer and I've been satisfied both times.

lconstan

26 de feb. de 2012

I am so grateful for the help I received at Keffer VW. I cannot thank Brett Hicks enough for bringing the vehicle through to me for a test drive when transportation proved difficult, for ensuring a prompt out-of-door cleaning on short notice, and ultimately, assisting me with the purchase of my vehicle. Andy Hicks and Jason Holt, you were fantastic with assisting me with the paperwork and car-cleaning respectively - thank you. Thank you to these gentleman for all their help, Leah

Mnpittman

25 de feb. de 2012

They were able to locate car and delivered as promised.They called me with updates on when the car would be in. The only down side was the amount of time it took to complete the title process. It appeared as though they were looking for additional upsell coverages to offer .

sianafaith

23 de feb. de 2012

I tradionally do not like going to a dealership but the experience at Keffer Volkswagen was positive from the moment I entered the showroom until I left with a new car.

ejohn118

22 de feb. de 2012

This was my first experience buying a car and I was very nervous at first to say the least. Everyone at Keffer was very friend and helpful. Brett allowed us time to really drive the cars and discuss what we did and did not want. I had an overall great experience and I love my new car!!

ereynihc

22 de feb. de 2012

I drove past 2 other VW dealerships to come to this one, about 20 miles from my house.They worked with me to get the car I wanted, at the price I wanted. The thing I liked best, they were very flexible in our communications back and forth. On my first trip to the dealership, I drove the model I wanted but wasn't ready to buy. Brett stayed in touch with me via email and phone. When I was ready to buy, I saw a new model CC on their website. Exactly what I wanted. But due to my job, I could not come back to the dealership to negotiate the price and discuss options. The folks at Keffer allowed our communications to take place via email and telephone. That was great and saved me time. So the next time I went to the dealership was to sign the papers. Thanks guys for your flexibility and dealing with my difficult work schedule and using technology at its best.

Bmtallen86

20 de feb. de 2012

Brett is a great salesperson follows up on everything. Has called me four times since buying the car. The car is great and I would recommend this dealership to others.

elizdgt

20 de feb. de 2012

Five Star Job: I wanted to take a minute to say Thank You to Keffer Volkswagen. I have just leased my second Volkswagen Jetta, both were from Keffer. Lets face for most of us buying a car is draining, arduous experience no matter how you look at.the homework, shopping for deals, the dealership, the decisions, the fees, the sales people, the mountains of paperwork, the list goes on. Yet despite the odds, I have to thank the team at Keffer for making this a pleasant experience. First I thank Keffer for sticking by me; it proves that dealerships can have a heart. (Thank you Dan) Secondly, my hats off to Brett my sales person. He was friendly and engaging, which of course is nice, but it goes beyond just a smile. He exhibited a level of professionalism that demonstrated true customer service. Take time to listen to a client, understand their concerns and you will make a customer for life. Brett exemplified what a true sales professional is about, putting you the client first.

Lralon

17 de feb. de 2012

As a first-time buyer, I had a fantastic experience with Keffer VW. They were friendly, professional and very patient! I left with a beautiful new Jetta and would definitely recommend checking them out. In fact, we had such a good experience, that my boyfriend came back the next day for a Toureg!

mray4

1 de feb. de 2012

excellent sales guy, very knowledgable on car we were purchasing. call 24 hr if I had questions. Without question Iwould recommend Brian to anyone interested in trading vehicles.

Bill Neil

31 de ene. de 2012

Jason Holt was my sales man last year when I puchased my first JettaTDI , It was such a great experience I purchased another this week. Any service or recall work was done right away & correctly on my 2011 . I have all confidence that my 2012 will be taken care of the same way by their service department. I look to the future as a V W owner knowing , my car will hold tremendous resale value . Purchaseing another one is something I look forward to . The cars speak for themselfs , the service is second to none and my salesman Jason Holt makes it a no brainer. I will see these guys again .Bill Neil

bdeas

23 de ene. de 2012

Went to Keffer VW to only test drive a Jetta and came home with one. Dominique and the rest of the staff that assisted me with my purchase made my experience with a pleasure. I would recommend and have recommended Keffer to a friend. They were very attentive and patient with me in answering all my questions and making sure all questions and concerns were answered to my satisfaction.

WilliamandThelmaCaraway

10 de ene. de 2012

Brian Kauffman, our sales associate was very helpful in this experience. We traded an '04 Touareg for a '12 CC 2.00T. We purchased the CC after the second test drive and after reviewing two other vehicles. Brian and the sales staff worked with us to our satisfaction through the sales transaction.The CC has a lot of electronic features. Brian and the staff has advised us that we can come back to them and get additional instructions with the CC features if needed.Keffer VW provided very good service with the Touareg which was a key factor for selecting them for the new purchase.

mwheeler13

8 de ene. de 2012

I visited the dealership after finding their advertisement in the Yellow Pages. We werfe allowed to look around the lot for a few minutes and then a salesman approached and directed us to our salesman. Andy Hicks found our needs, found the car that I was looking for and assisted us from start to finish with the purchase. Andy conducted follow-ups to make sure the first week of owning the car was going well.

Pkonetime

8 de ene. de 2012

Great experience and the service dept lead by Daniel has helped us tremendously on numerous occasion If you want a complete dealership this is the one

nosheen

14 de nov. de 2011

Did have wonderful experience while leasing new Passat at Keffer. Tripp was very helpful and knowledgeable and easy to work with.We did not feel pressurized at any point. The whole process was very smooth.Will definately recommend Tripp and Keffers volkswagen.

abk1965

4 de oct. de 2011

I recently purchased a used vehicle at Keffer. I had the easiest buying experience ever. The deal was easy and fast thanks to Andy Hicks, Sales and Mark Parish, finance. Andy was very friendly and easy to work with.

Carla Davis

15 de ago. de 2011

This was the easiest buying experience that we have ever had, thanks to Andy Hicks! We did not know much about the Volkswagen but fell in love with the EOS. After driving the car I loved it even more & knew this was the car for me. I knew that I wanted a red EOS but Keffer did not have one on the lot. They were able to find one for me & Andy stayed late to make sure that the car was delivered to me by him personally. He was very patient with all our questions & showed us everything on the car that we needed to know. This dealership treats their customers like friends instead of customers, I was very impressed. I will refer this dealership & Andy for sure!

sunnychaos1021

30 de jun. de 2011

They treated me like a friend, not like a sale. Butch came in on his day off to help me and did everything to get what I wanted. I am a new mom and I keep my budget tight, he got me the payment I asked for. I would recommed them to anyone, whether they own or thinking of owning a VW. Thanks!

Tanya100

30 de may. de 2011

Stop what you are doing!!! If you are in need of a vehicle, go quickly to Keffer Hyundai. I just purchased my second Hyundai and I could not be more thrilled. My first Hyundai was a Santa Fe, and my new vehicle is a Genesis.Yes I love the car, but the service is second to none. Having purchased many cars in my life and with a son that works for Chrysler, I know something about automobiles. Keffer has earned my business for as long as I need a vehicle. The sales department gets an A+ for integrity. Integrity for me is the most important thing. What was said, was what materialized. Every person that I interacted with was top of the line. Having had my prior vehicle serviced at Hyundai, I cant say enough about how fantastic their service department is. The waiting area makes you feel like you are at home in your den. Refreshments are readily available and the time flys by. Status updates are provided frequently during your stay.As a 25 year customer care executive at a major entertainment company, as well as, a private business owner, I know service and I know sincerity of service. Keffer gets a platinum star in my book.Stop in and ask for JB Beckley and tell him Tanya Wilson a proud owner of a brand new Genesis sent you!

Blackcr

17 de may. de 2011

By far the best car buying experience I've ever had. Everyone was friendly and helpful. I especially liked the fact that I wasn't rushed or hurried during the process. I took all the time I needed to make my decision and I feel like I made the right one. I am very satisfied with the deal I got. When my son turns 16 in the fall, I will definitely be back. Andy was very nice and especially helpful.

MCLEOAL

17 de may. de 2011

MY SALESMAN MADE ME FEEL VERY COMFORTABLE WITH PURCHASING MY NEW VEHICLE. I WAS A LITTLE WIERY ABOUT A NEW CAR PURCHASE DURING THIS TIME WITH GAS PRICES RISING. I WOULD DO IT 10 TIMES AGAIN IF HE WAS THE SALESMAN. I AM VERY SATISFIED WITH MY PURCHASE.THANKS ANDY HICKS!

mark439

20 de abr. de 2011

After a long car search we are very happy to find VW and Keffer. Butch, and the whole staff, were great to work with. We really appreciate the "no pressure" environment....and the car is great! i would recommend this dealer and VW for any of your new car needs.

mizcarol

8 de mar. de 2011

Andy Hicks helped me find a 2006 Jetta TDI that is the exact color and model I was looking for. Drove down from Winston-Salem and was on the road in my preloved VW in an hour. It was very clean and had brand new tires and full of gas.Thanks,Mike P

Ben D

7 de mar. de 2011

I was looking for a specific model and style of VW and contacted Andrew. He began the search quickly and brought several autos to my attention that looked promising. However, they all missed by one or more details for a very particular person (me). I am sure that if my wife or I are in the need for a vehicle in the future, we will be sure to contact Andy first.

rocked198

28 de feb. de 2011

The service department is always speedy, honest, & the price is right! But, over the last year or so, Mike Smith has been the best to work with! He takes the time to explain what needs to be fixed, why it's important (or not) to take care of (or able to wait), and he does all that without making me feel like some disadvantaged woman in the big bad car dealership world. And I think most women would agree, that's very important! Thanks for everything Mike!

ntquesonly

24 de feb. de 2011

Keffer VW is a breath of fresh air compared to other dealerships in the Charlotte area. Their prices are reasonable and fair (usually about 1/2 - 2/3 of VW South's price), they take a vested interest in fixing and maintaining your car, and everyone is extremely friendly. It feels like going into a family business when going up there. Of course it is a long haul back to Charlotte on the Express bus after walking the mile or so to the stop, as VW does not pay for enough loaner cars and they really don't like giving them out it seems (I always felt guilty asking them). Their loaner cars should also be called billboards and not service loaners. They also don't wash or vacuum them. If that's the worst that can be said I guess it's not too bad. They may not be the best at diagnosing problems, but they also don't dismiss them as not existing like other Charlotte dealers are apt to do (especially when their good service advisor (Peter) goes away). They also don't break your car when putting it back together, they call to give heads up about lengthy repairs, and like I said they're all nice. Though my experience with my current car has soured me on owning a VW, Audi, or Porsche in the Charlotte area, if you must have one I wholeheartedly recommend Keffer as the only trustworthy dealer in the area that won't lie to you or break your car worse than it was to begin with.

robnwey04

4 de ene. de 2011

I wanted to let the management know that Rus was our sales person, he did a fantastic job before we even purchased the vehicle. I understood my car the moment I purchased it and was delivered. Rus is a keeper. Thanks for making my experience great.

pdg2858

29 de nov. de 2010

I have bought 4 cars here and never had any problems at all with their sales department. I currently have 8 VW's on the road and use their service department for all my needs. They have always been professional, courteous and go out of their way to help me, even when I am doing my own work on some of the cars. Nobody is perfect, but I have to say they have always been as close to perfect as possible concerning my needs.

Lisa Colclough

24 de ago. de 2010

My overall experience with Keffer Hyundai in Matthews has been Good (4). I wasin desparate need of a vehicle.I purchased a 2009 Sonata.Davian Robinson was very courteous and patient. Most importantly the price meet my expectation. I look forwardto upgrading to a Hyundai Gensis in the near future.

petter_j

3 de ene. de 2010

I purchased my new 2009 Volkswagen Jetta from Volkswagen South and returned for the 90 Courtsey Vehicle check and was treated poorly and didn't feel welcomed. I decided to visit Keffer Volkswagen by recommendation of a neighbor and was amazied of the difference in Customer Service. I takes about a half hour longer but Bill Petterson(Service Manager) and Randy Puda(Service Consultant) are the best in the business. Thanks Again Guys. I'll purchased my next vehicle from you