jan's chevy

31 de oct. de 2016

I was asked what I was looking for, did a test-drive and was treated with respect. Mike Rosine was easy to work with and had my car ready when I wanted it. He went over many new options on the car, so I felt comfortable with the car. I would definitely buy another car from him.

Lesliebailey

29 de oct. de 2016

My husband and I just purchased a 2016 Chevy Tahoe from Kelley Chevrolet. Steve Croy was our sales guy.I have never worked with such a great guy! He was hands down the best in sales that we have ever worked with. From getting us all of the options we were looking forand he got it to us for the right price! Thanks again to Steve Croy! You deserve a promotion! You have done an outstanding job!We will be back!

Blue Sierra LT Z71 Bruce

28 de oct. de 2016

Dealt with Steve, he was very courteous , friendly, and professional. The whole exp was the best ever when dealing with salesmen.

Terry

25 de oct. de 2016

I truly enjoyed the experience with the sales rep named Jake he understood what I was looking for and assisted me in find the car that purchased.

brandi1

21 de oct. de 2016

I enjoyed working with the salesman, Drew Topp. He was easy to work with and knowledgeable. He was very thorough when going over the features of the new vehicle.

Blue2016

20 de oct. de 2016

This was the best ( ever ) experience I have had when dealing with " A Car Salesman ". Steve treated me like a friend not just another customer. Every one was great to work with which made deal go smoothly.

Kyle

16 de oct. de 2016

Wanted to trade my truck in on another used truck. Couldn't come to an agreement so I left. Salesman continued to work after I walked out the door. Called me back an hour or so later with a proposition. Walked away with a new leased truck with a good monthly payment.

Chad

16 de oct. de 2016

MY Dad has done business with Mike Kelley for 17 years. I just paid cash for my first truck and also referred my father in law to Mike to trade in his truck. Mike is an AMAZING salesman! I feel like he is going to bat for me and not against me! He makes the deal work for me and what I want and apparently still is able to make it work for him! I would most certainly recommend him to others!

Shelby B Foster Jr

12 de oct. de 2016

no high pressure . worked in my budget. very understanding. the whole deal was very easy. they help me feel like I was part of there family

Krista

11 de oct. de 2016

I would recommend Kelly Chevrolet because of the friendly service provided. There was not a lot of pressure and we were given the best deal at the time.

scott

10 de oct. de 2016

I bought a car over the internet and was nervous about the process. Craig was very helpful. He over-nighted documents and guided me through the process. The vehicle is as advertised and their service department did a nice job detailing it and getting it ready. They also coordinated shipping and it went like clockwork. The vehicle was delivered at the promised time.

Equinox Fan

10 de oct. de 2016

Excellent customer service, quick attention to the scheduled work and the price surprised me in a very pleasant way. Great job!!

UMFan2000

8 de oct. de 2016

Great experience and customer service. Steve Croy was very helpful and patient and worked to get us a great price. Very happy with overall experience with him, Brian Lytle and entire team at Kelley Chevorlet. Everyone very friendly. Our second purchase with them. Very pleased.

Hansford

7 de oct. de 2016

Went to buy my first new vehicle at Kelly Chevrolet. Had a great experience, the salesman was great to work with ( Steve Croy). Had no complaints and I would definitely buy another vehicle there.

Dean921

6 de oct. de 2016

Worked with John Kelley, excellent guy, excellent service! This is the third purchase we've made through John, and we will definitely return again! Thank you so much!

J & J

2 de oct. de 2016

Thanks to Roger who Walt recommended, and for Brandon. We appreciated their patience and staying late for us. The first time we were there Not 1 person acknowledged us. Because of Walt we went back.

Marzion3

20 de sep. de 2016

Steve Croy aka the new guyDid great to get me in to a camaroWould go there for anything I need Plus u can joke around with Steve I like that!!

Melissa8

10 de sep. de 2016

If you need a person to trust and take care of all your car needs...Adam is your guy!! We've bought many vehicles through Adam at Kelly and will continue to do business with Adam. Just a great guy!!

Basspikr

8 de sep. de 2016

Sales people were very friendly and helpful,answered all questions.One of the cleanest dealers I have seen. Helped me stay within mybudget, added fuel to get me home. Thanks!

MalibuGirl

6 de sep. de 2016

Even though I was just getting an oil change, Kelly made sure I had another car to drive while my car was being serviced (and wow was it a nice loaner!) Very efficient process and friendly staff!

cargirl cindy

4 de sep. de 2016

steve croy was are sales men he made are experience very relaxing and lots of laughs and most important very friendly thank u for the time given

Cminnich36

2 de sep. de 2016

Arturo found us 3 awesome cars for our family. He's the best! He helped us out a lot and got us all perfect cars.

Spencer

2 de sep. de 2016

Overall service was terrific. Enjoyed and test drove the car I wanted

Taxiqueen

30 de ago. de 2016

Our salesman, Adam, is extremely personable, knowledgeable, and professional. When you get such great service, why shop anywhere else! Adam has helped us purchase several vehicles and we just had my cousins purchase a car here as well.

Jim Mitchell

30 de ago. de 2016

Adam Williams treated us with respect and would definitely buy from him again . Will be letting friends and family know about Adam Williams and Walt Royer.

JA24

29 de ago. de 2016

We Just purchased our third vehicle from Kelley Chevrolet and once again we were 100% satisfied with the service we received. Big thanks to everyone at Kelley.

Ken7313

24 de ago. de 2016

Kelley Automotive offers integrity, competitive pricing and quality vehicles whether you're buying new or used. Buying a car can be a very stressful activity that ultimately can't be avoided, but Kelley replaces the stress with confidence that your needs will be met. We have purchased both personal and business vehicles from Kelley over the last 15 years with complete satisfaction. Working with Chuck and Jon Kelley at Kelley Chevrolet has been particularly satisfying. They truly care about the customer. Whether buying new or used, check Kelley first. You will find that buying a vehicle is a comfortable, one-stop process!!

Mackenzie

24 de ago. de 2016

I worked with Stacy at the Lima Road Service shop and it was the worst experience of my life. She was impossible to get a hold of. She had my car for an entire 2 days before she contacted me to tell me what was wrong with it and she also decided to call me at 9 at night when she did call. I called three or four times and left one voicemail the first day to get a hold of her. When I could not reach her I drove to the shop and when in and she said I could take my car and bring it back Monday to hear back from my warranty company. When I went to get into my car the WHOLE ENTIRE FLOOR IN THE BACK SEAT WAS TAKEN OUT AND NOTHING WAS PUT BACK TOGETHER!! I told her to keep my car until Monday and I would come back and get it. Come back Monday and my warranty company would not pay for the part so I decided to find a different rate. When I got back into my car the floor was still COMPLETELY torn apart and nothing was put back together. Some guy came out and put it back together for me and apologized and told me he would call me the next day with an explanation why it was not put back together. No call the next day.. No call ever. I paid 92.00 for my diagnosis and took it to another transmission shop which said there is absolutely nothing wrong with my trans and it is my engine. And Kelly Chevrolet wanted to charge me 1200.00 for a trans part I do not even need. And Stacy asked me 6 or 7 times to let them put in a new battery for over 200.00 dollars and I kept telling her no I could get it cheaper somewhere else (Walmart 115.00) but she kept trying to push me and push me. I am so unhappy and should have asked other people because when I told them my experience here they are said the same thing! HORRIBLE HORRIBLE SERVICE! I have never written a review in my life, I usually let things go but this is just absolutely ridiculous. If you want a timely response or a response at all.. DO NOT COME HERE!

Paula L.

20 de ago. de 2016

I came in for an oil change. Corbin was very good and even help me with my blue tooth trouble shooting issues. Also my salesperson Mike Rosine even chatted with me, while I was waiting on my car. Awesome customer focus and Thank you!!!

Chevymode

19 de ago. de 2016

I came in looking for a used car and found one I liked. Andrew Stephan was really great and made the process very easy. It was a great experience

pdthomp

19 de ago. de 2016

Great place to do business! Jon Kelley was my salesman and did a very nice job in not only buying my vehicle but also with additional assistance I requested for my vehicle.

Ester

18 de ago. de 2016

Our truck buying experience was actually fun and easy. Our Salesman, Steve Croy, actually made it a fun and painless experience. He was extremely helpful and always available for questions/concerns etc. He definitely made the difference. We walked onto the lot for the first time just 'browsing' - not really intending to buy anything this soon but he made the process smooth and enjoyable. He made all the difference in the sale and I will definitely recommend him to my friends/family! Our Finance guy, Brandon, was also great. He made that lengthy process of signing on the dotted line seem like menacing and actually easy. He was very personable and knowledgeable. Thanks to both Steve and Brandon for making our experience great!

Dale

10 de ago. de 2016

They got me the deal I was looking for! Were very helpful with getting me my fathers employee discount, since he is deceased, and my mother didn't know any of the info needed.

Good service

1 de ago. de 2016

The salesperson Atoura was & Brian were very helpful in closing the deal. Atoura explained everything clearly and I was happy with the service. Glad I went to Kelly 1st

NicholeV

30 de jul. de 2016

Our salesman Arturo was fantastic! He listened to our needs and found us the perfect vehicle. Everyone at the dealership was kind and honest and made the transaction a breeze.

Kay

30 de jul. de 2016

I was very pleased with Kelley Chevrolet. My one complaint was that I was not told until I asked about the 3559 miles on the Equinox that I leased that the vehicle has been a "loaner" vehicle. I am wondering abouthow this will affect the warranty. Otherwise, the experience was a good one. The salesman, Roger was very nice and knowledgeable and the finance manager, Brandon was nice. the facility was very nice.

Tonya55

29 de jul. de 2016

Kelley Chevrolet has a great selection of Certified Pre Owned vehicles. Kevin Turner is an excellent salesman and was very knowledgeable of each vehicle we considered. He made the whole process easy!

Momgmg

27 de jul. de 2016

I am a mother of two and was interested in upgrading to an Acadia. I came to the dealership on my own, Steve Croy was exceptional. He took the time to find the perfect car to fit my wants and needs. And I'm pretty picky. He never applied any pressure! And as a woman coming to the lot on my own he was very professional! In the past at other dealership this isn't always the case. Steve was amazing! He really strived to find me the perfect car! I highly recommend Steve!!

Tbell

27 de jul. de 2016

Adam is a great salesman all the way around. He's personable, funny and easy to work with. He's very knowledgable of his product and he will do whatever it takes to find/locate the vehicle you are looking for. Great customer service from Brandon in finance and Chuck the owner. Everyone makes you feel very welcome and comfortable.

Hike

27 de jul. de 2016

Staff was not pushy or try talking me into buying a car. They was very good & answered all questions. Very good experience! Would tell all my friends to go there.

TimandShelly

22 de jul. de 2016

From the selection of cars to the condition of the show room to the knowledge and support of the sales staff and all of the departments we talked with, we had an absolutely great experience! They really know how to make the hassle of new-car shopping and buying a really great experience! Steve our salesman was outstanding!

Fuelman

22 de jul. de 2016

Steve Cory was amazing to work with. He knew the vehicle we were looking at and helped get what I wanted out of my other vehicles. Very good experience.

Whadayamacality

11 de jul. de 2016

Kelly Chevrolet people I dealt with were professional, courteous, and on time! My only complaint is that in general, the staff was not well acquainted with the Chevy Volt. One of the guys (sorry, I forgot his name) did take time to explain how everything worked inside on the dash, and that was very helpful, but he seemed to be the only one that new much about the Volt. In general, I would suggest that everyone take more training in selling the volt. It is an awesome vehicle that Chevy should be very proud of. It is the way of the future!!!! So far, I Love my Volt!

Alice Edwards

7 de jul. de 2016

I really enjoyed having steve Croy as a salesman he was polite at all time and very knowledgeable about all 3 vehicles that he showed us. I would recommend him to my friends

Kaiser

6 de jul. de 2016

Everything went very smoothly. You guys were able to meet all our needs and even come down on the price to where we felt comfortable! Although it wasn't the quickest process, we knew that we were taken care of and everything was being handled in a timely manner to make sure nothing was missed. Even after us making you jump through hoops, we could not have been more satisfied with the service we received.

TB_FWIN

3 de jul. de 2016

I have purchased 4 vehicles in 7 years from Kelley, and serviced each with them. Chuck Kelley and Matt Getty cut to the chase and please customers - customer satisfaction all the way around.

Clean Truck

30 de jun. de 2016

New Car Delivery Clean Up Was Terrible. Truck Had Bugs Tree Sap And Dirt Still On It. Truck Should Have Been Standing Tall For Delivery

rickredwing

30 de jun. de 2016

They were very friendly , prompt, and knowledgeable. They did not try to lead me somewhere I did not want to go. They did not try to sell me anything I did not want or need,

alyswill21

30 de jun. de 2016

The whole experience at Kelley Chevrolet was great, especially my salesman! The process seemed easy and went very smoothly. I would recommend Kelley Chevrolet to anyone.

irish

28 de jun. de 2016

purchased a new equinox that was a bonus tag. the only bad thing about it was the pricing was confusing. salesmen went above and beyond to help us. probably the only reason we bought.

Tim

20 de jun. de 2016

We had a very good salesman and like every car lot out there you have to spend a few hours there when I believe that you don't really have to be when buying a car. Print out the paperwork let me sign it and send me on my way.

Jerry

17 de jun. de 2016

Great experience. Really like Jesse he was down to earth and knowledgeable about the truck I purchased. He explained my options and if not for this I would not have leased the truck. I would have left and bought an older vehicle which I really did not want to do.Jesse was professional and took care to insure I was satisfied. I appreciated the follow up call and really appreciated the fact he did what he said he would do.

Speck3

16 de jun. de 2016

Andrew Stephan, Was an amazing sales reperentitve. He made everything easy to understand and he made sure I knew all my opinions and what was best for my situation. I would recommend him to anyone looking for a new or used vehicle.

JDaring

15 de jun. de 2016

My dad reccomeded me to Kelley Chevrolet, and I couldn't be more happy with the experience. Matt was beyond patient with me in purchasing my first car from a dealership. His customer service was beyond reproach

AnthonyJ12345

15 de jun. de 2016

They made it very easy. I told them what I wanted, and they took care of the rest. The whole staff was friendly, and knowledgeable.

sheetz

14 de jun. de 2016

Josh Martin did a GREAT job helping us in purchasing a used 2013 truck. The whole staff was very helpful and friendly. I'm a Ford truck guy so Josh had an up hill battle to get me to switch. I'm glade he took the time and had the patience to explain the benefits of my new truck. I could not be happier.

Brandon

10 de jun. de 2016

Very helpful sales team, knowledgeable, and a great selection of trucks. It did take a little longer to purchase than I would have liked but I still got a great deal.

Carmanb22

9 de jun. de 2016

We had a great experience and working with Mike Rosine was awesome. He is very knowledgable and was easy to work with, we would definitely recommend him as the salesperson and the dealership.

Steve FW

9 de jun. de 2016

Kelley's staff was knowledgeable and courteous and my vehicle service was completed quickly even though they appeared to be busy. The waiting area was clean and comfortable as well. A truly painless experience!

Kilburn

6 de jun. de 2016

Enjoying our new Cruze. Steve Croy our salesman was excellent, informative, not pushy, and not afraid to find out something he didn't know. He was a big help!

Gdy1962

6 de jun. de 2016

Matt was very helpful in getting me the best deal and getting me into my new truck lease quickly. He also was very prompt on keeping me updated as I live an hour away during the whole process

Mtthwrobles

28 de may. de 2016

I visited several different dealerships and couldn't have been more impressed with the service that I received from Mike. He made everything easy, and brought the trucks right to my door.

Baubles1

28 de may. de 2016

Always a pleasure working with Chuck & Jon Kelley!! Received a better price at a competitor & they matched it! Very pleased with their team of professionals!

alexreinhard10

28 de may. de 2016

Mike and Jonathan were both very helpful when I bought my new truck. The price was right and they were a pleasure to deal with. We will be back!

Christinaelizabeth

27 de may. de 2016

We worked with Craig Rider for our Equinox, he was very imformative and helpful. Very pleased with Kelley Chevy! They went the extra mile to get me a good payment that no one could match.

Redsoxfan1982

24 de may. de 2016

These guys were Great!!!! No pressure and no hassle getting the best deal possible. Will definitely be back to purchase our next vehicle. Super nice guys and easy to deal with.

Marti

24 de may. de 2016

I've dealt with Kelley for about 10 years, starting with Saturn. Adam Williams has been my salesman for all those years. He would be my primary reason to keep coming back. He is honest,knowledgeable and caring. I can't say enough positive about him! And Kelley serves popcorn and Pepsi!!! Yes!!!

AP

23 de may. de 2016

I exercised the option of buying my lease vehicle at the end of its term. Josh Martin (salesman) was very attentive in assisting and facilitating this; even though I leased the vehicle at a different dealership. Overall the experience went very well.

Marti

21 de may. de 2016

I've dealt with Kelley Auto for 10 years. Adam Williams has been my 'go to' person. He is honest, warm, knowledgeable and friendly to work with. So, most definitely, I will be returning again!

Jonah

21 de may. de 2016

I enjoyed my experience at Kelley Chevrolet and especially appreciate the help and assistance of Adam Willims. He helped me thru some problems I had and was patient and understanding. Never pushy. Go here and ask for him by name - You won't be disappointed

Kedsall12

19 de may. de 2016

Our experience was very pleasant. Everyone that helped us was very friendly and extremely helpful. We would recommend the dealership to everyone that we know.

bumble1214

19 de may. de 2016

If you want to have a truly enjoyable car buying experience, visit Kelley Cheverolet and talk to Steve Croy. An enthusiastic and committed salesman who truly makes car buying fun. Five stars all day long.

2016equinox

17 de may. de 2016

Drew was very helpful and knowledgeable when I came in looking for a car. I was not sure what I wanted and he gave several different options to look at and pick from.

Dr. Conservative

17 de may. de 2016

I was totally impressed with my experience at Kelly Chevrolet. My salesperson, Arturo, was extremely helpful, very friendly and totally committed to doing everything he could to assist me. Everyone I dealt with at this dealership was extremely friendly, courteous and put customer service as their prime concern. I felt comfortable in all of my dealings with every person who assisted me with the purchase of my vehicle. To get such good customer service from such a large dealership is very rare!

Wayne825

17 de may. de 2016

My experience was a surprise ! I found it very easy to make a deal on my new Chevy Silverado, Salesman did everything he could to make a deal that worked for both of us.

Qeerty

16 de may. de 2016

Fast process. Friendly staff. Quick approval.Would Recommend and come back.Jon Kelley was very professional and friendly.State of the art dealership. Large inventory

Juju0128

4 de may. de 2016

I would purchase a car from them again. For the most part it was an easy process. Looked at 2 cars and found the one I wanted. The only thing was that the sales manager was a little pushy. I know that you are less likely to get the sale when the customer leaves. However, I wanted to leave due to the pushiness. Cars are expensive and I hope to have my car for 7-9 years. I felt like I was pressured to pick a car from the sales manager after driving one car and looking at a second car.

Tony1130

4 de may. de 2016

John kelly was great helped us with everything and it was a smooth enjoyable experience enfact it is our third one with john kelly will do business again

Cjloos

3 de may. de 2016

Jon Kelley took the time to show us a vehicle on his day off. He answered all questions and made the the entire buying process a great experience. He also provided outstanding service after the sale.

Miller890

3 de may. de 2016

My family has gotten three cars now from Kelley and each experience has been wonderful. This most recent time I went and bought a new to me 2011 chevy equinox, I had Steve Croy as my salesman and he was great. He was really understanding and tried to explain everything the best he could. If you're looking for someone who good at what they do and has enough energy to help you all day its him.

Robin

3 de may. de 2016

You kept my car for 3 weeks, my bill doubled after another thing was found by Service person Tyler, and said I had to have new brakes and rotors at another $405. I asked Tyler if they would price match the brake work he said no. I had surgery and was devastated by cost and borrowed the money. If GM office in Detroit would have not helped I don't know What I would have done. I am 62 bought at least 6 vehicles from you in my lifetime and had all service done there, and disappointed at the outcome. I did get a very nice loaner for the 3 weeks, and GM helped with the bill since the truck had less them 24K mile on it, and the work needed should not have happened until 50K miles.

2016 High Country

2 de may. de 2016

This is second new vehicle purchase for my wife and I in the past 6 months. Our salesman (John Kelly) is fantastic. Staff are friendly, courteous, and professional.

Chad.McKenna0922

29 de abr. de 2016

Our sales person, Matt Getty, went out of his way to make sure we got the exact vehicle we wanted. Very friendly, efficient, and exceptional customer service. Made for a stress free car buying experience.As a soldier myself, the best military appreciation I have had!

Dave&Carol

28 de abr. de 2016

We went to Kelley first when looking for a new car because of good buying and service experiences in the past. Craig Rider was our salesperson. He was very helpful finding a vehicle that matched our wishes, took us for a test drive, and kept in touch as a vehicle was promptly acquired from another dealer. I never felt pressured during the buying process, which I appreciated. When our new car arrived at Kelley, Craig did a great job of explaining the car's features. Carol commented how impressed she was with Craig's easy to understand method of presenting information.

Mare

26 de abr. de 2016

We thoroughly enjoyed buying our new Suburban. Brian was great to us and we had a good time learning the ins and outs of the vehicle and the service center. I will definitely recommend this dealership to family and friends..

Nita

9 de abr. de 2016

I'm usually satisfied with this location but, however today was not one of those days. I took my car to get serviced because the hard plastic on the side of the seat was broken and I picked it up only to find that they had ripped & torn the leather on my seat. When I told him about it he blamed it me stating I may have done it because of the hard plastic & I know it was not like that when I dropped my car off. I was very upset.

Conrad

8 de abr. de 2016

Two thumbs up. Had a great experience in the purchase of both vehicles. Highly recommend Brian Frauhiger,he got us everything we were looking for.

HDLS2015

29 de mar. de 2016

I felt as if the way I was spoken to at this dealership was due to me being a woman. I know a fair share about vehicles and I felt like I was being spoken down to for my car issue. Also, I was told that this dealership offered a credit card to make payments and when I arrived at the dealership to pick up my car and pay, I was told they do not. I prefer to bring my car to this dealership and will in the future, but this experience was not the best I've had at Kelley Chevrolet. I hope to have a better experience next time.

Lucia0420

28 de mar. de 2016

They had a vehicle in that we were interested in. We showed up checked it out and test drove it. The salesman, Kevin Turner was very helpful. We told him we were tight on time that day and we'd like to purchase it and be back for it the next day. We showed up the following day and found Kevin Turner. He ran numbers and did paper work for us. Ran into problems with numbers not being in our price range. He then went above and beyond to help us get the vehicle in the price range we could afford!!!! He did it for us!!!! He was amazing and highly recommend going to see him if your looking to get a new vehicle!!!!! Thanks Kevin Turner for getting us into the ride we wanted!!!!

lcjw

25 de mar. de 2016

I purchased a 2016 Chevy Tahoe. The buying experience was fantastic. The salesman, Arturo, was awesome and not pushy at all. He was very easy to get along with as well. What else can I say? I would highly recommend Kelley Chevrolet.

Tobyjack

24 de mar. de 2016

Kevin Turner is a great man. He went above and be on to get the deal done. Very professional and also gets a 5 star from the wife and myself. I will always go back to him. I have bought my last 5 vehicles at Kelley and would not go any place else.

AJ Calkins

19 de mar. de 2016

the service group couldnt find my service service which was schuled three weeks priot. i got two email confirmations and they didnt have the it on schedule when I got there,. it was normal maintence schedule and I dont know if the tires were rotated so Now I think I have to go back and get that done. t The service guy said it would take 45 min to get done he didnt say that it was going to take over an hour to start this oil change. this is the slowest oil change I have ever had. Two hours i was waiting and 7 other customers were completed before i was completed.

FORD

14 de mar. de 2016

I walked into the dealership and was in contact with the salesman I was looking for right away. Mike Rosine was very helpful in my purchase of a used, small SUV that I was interested in getting. He explained the features of the vehicles I looked at making it an easier decision on which one to buy that day.

Vic's chevy

13 de mar. de 2016

I was treated with respect and courtesy. I would recommend Kelly to family and friends.overall I had a pleasant experience. I also enjoy the free carwash.

Kneppco

9 de mar. de 2016

I walked into the dealership only to be greeted by mr. Croy. He was very willing and eager to help me with my needs. Lucky for me, his faith in the dealership and never give up attitude got me in a very nice vehicle. Everybody I dealt with from sales to financing were all pleasant and understanding of what I was wanting. All were very helpful and I couldn't be happier.

RogeratKaren

9 de mar. de 2016

We dealt with Roger. He wasn't pushy he helped us in every way he could. We told him what car we would like and he checked to see if one was coming in and it soon as it did he called us. He went over everything with us and was not in a rush. Now I'm driving my new Chevy Malibu. Also we dealt with the Business manager and he explained everything to us, also didn't rush us. I highly recommend Kelly Chevrolet.

KelliLambert

8 de mar. de 2016

I first started out on cars.com and found a car that was located at the Kelley superstore. I sent in an inquiry about it and received a text soon from Christie. She told me more about the car and I said I'm definitely coming in tomorrow and I'm interested in any other cars that are similar to this. She then sent my info to Andrew and told me to ask for him when I got there. When we got there, Andrew started talking about other cars. I told him I just wanted to see the one that I came in for first. He had no idea what I was talking about and showed me the text Christie sent him. She did not tell him that I had originally inquired about a certain car. Instead she asked him to find me a car with what I was asking for. Sadly, I find out that the car I was there for was just sold. If the communication was better, someone could have informed me and saved me a lot of drive time. Then, the next day I receive a text from Andrew saying that the car was back on the market because they decided to buy a different car. I didn't rush in but I did go in that day to look at it. I look at the outside and then I start to look at the inside... I realize the color of the interior was different. I asked Andrew how many miles and what the price was. Turns out this is the wrong car. Not the car I had originally inquired about. The car I had inquired about was still sold... That night we found another car I would be interested in except it's about $1,000 above what I would like to pay but understood because of the miles it has on it. We figure out when we could go in to see it at Kelley Chevrolet on Lima Road and asked to please be notified if it's sold before we can come in. We go in to see it and test drive it with only about one hour left of when they're open. We like it but we don't have $500 to put down to hold it. Afraid it would sell before we can come back in to do paperwork, we hurry up and do everything right then and there. We left with the car. Realized afterwards that we left with a car that had no gas in it. Then the next day, I realize this car doesn't have cruise control. Because the car I traded in for this car didn't have cruise control, I was really looking forward to having it in my new car especially since I do a lot of highway driving. Being rushed, I overlooked it. In fact, as I think about it, Andrew never talked about the perks that this car has. He didn't talk about the perks of the wrong car he showed me either. I also didn't like how there wasn't any protection on the floors of the car. It was snowing and we all got in with wet feet. Floor mats were in the trunk and no plastic was laid down. Very disappointing. But not for them because another car was sold... Don't ever rush. You may end up with something you really don't want...

KelliLambert

7 de mar. de 2016

I first started out on cars.com and found a car that was located at the Kelley superstore. I sent in an inquiry about it and received a text soon from Christie. She told me more about the car and I said I'm definitely coming in tomorrow and I'm interested in any other cars that are similar to this. She then sent my info to Andrew and told me to ask for him when I got there. When we got there, Andrew started talking about other cars. I told him I just wanted to see the one that I came in for first. He had no idea what I was talking about and showed me the text Christie sent him. She did not tell him that I had originally inquired about a certain car. Instead she asked him to find me a car with what I was asking for. Sadly, I find out that the car I was there for was just sold. If the communication was better, someone could have informed me and saved me a lot of drive time. Then, the next day I receive a text from Andrew saying that the car was back on the market because they decided to buy a different car. I didn't rush in but I did go in that day to look at it. I look at the outside and then I start to look at the inside... I realize the color of the interior was different. I asked Andrew how many miles and what the price was. Turns out this is the wrong car. Not the car I had originally inquired about. The car I had inquired about was still sold... That night we found another car I would be interested in except it's about $1,000 above what I would like to pay but understood because of the miles it has on it. We figure out when we could go in to see it at Kelley Chevrolet on Lima Road and asked to please be notified if it's sold before we can come in. We go in to see it and test drive it with only about one hour left of when they're open. We like it but we don't have $500 to put down to hold it. Afraid it would sell before we can come back in to do paperwork, we hurry up and do everything right then and there. We left with the car. Realized afterwards that we left with a car that had no gas in it. Then the next day, I realize this car doesn't have cruise control. Because the car I traded in for this car didn't have cruise control, I was really looking forward to having it in my new car especially since I do a lot of highway driving. Being rushed, I overlooked it. In fact, as I think about it, Andrew never talked about the perks that this car has. He didn't talk about the perks of the wrong car he showed me either. I also didn't like how there wasn't any protection on the floors of the car. It was snowing and we all got in with wet feet. Floor mats were in the trunk and no plastic was laid down. Very disappointing. But not for them because another car was sold...Don't ever rush. You may end up with something you really don't want...

Catarino

4 de mar. de 2016

Our salesman Kevin was exceptional and efficent at his job. Overall great exiperence!!

Cardude63

29 de feb. de 2016

I purchased a used car from them. The salesman was low pressure and extremely easy to work with. I had arrange financing but their finance team was able to give me a better rate. Great job!

bbmom

28 de feb. de 2016

They went above and beyond to make the experience perfect. They provided service that was outstanding. Jon kelley did a great job taking time with us, chuck kelley is also amazing!

EquinoxOwner50

26 de feb. de 2016

I was assisted by Jon in a very helpful, no pressure search for the right vehicle. We found one and I have never been happier with a vehicle than I am right now. All my follow up visits for oil changes and car washes have been awesome as well! I would definitely recommend Kelley to everyone I know!

Trish Bunner

23 de feb. de 2016

My experience was quick and seemless and even allowed for a home delivery of my new suburban. My salesman was knowledgable and helped me months after my purchase with learning some technology in my truck. I love Kelley Chevrolet !

HT

20 de feb. de 2016

Thank you to Jon Kelley and team to get me a Chevy Equinox! Originally from Fort Wayne, I came back home from North Carolina to work with this team in getting a new car, which I absolutely love! They were wonderful to deal with for out of state purchases and assisting with how to go about the trade. Thank you!

112176

19 de feb. de 2016

Our experience was positive. Jon took the time and had the patients to find a car that would best benefit our family. We would well together to find what was going to be best.

kk

19 de feb. de 2016

I have purchased many of vehicles.from.Jon Kelley with great results and superb service all through the process. I buy almost all vehicles, new or used, from Jon and have has excellent results.Service and support wise there is none better than Kelley Chevrolet and our contact is Walt Royer whom is super.and always advises me well, never taking advantage.Thanks you

Erinb

19 de feb. de 2016

Being a single mom it's a scary process to purchase a vehicle. Not with Kelley Chevrolet though. This is my 2nd vehicle purchase with them and John Kelley was so compassionate and helpful with everything. I couldn't be more please with my Chevy traverse. Even when it comes to the service department they are throughou, helpful and knowledgeable. It's such a relief to know as a single mom I can go to an amazing stellar dealership such as Kelley Chevrolet and work with the most amazing salesman John Kelley!!!!!

jennifer moriarity

19 de feb. de 2016

Service was great!!! Had exactly what I wanted and at a great price. Will definitely send my friends to Jon Kelley to buy a car. Thanks for all your help!!Jennifer Moriarity

luvmymalibu

19 de feb. de 2016

My visit to Kelly was supposed to help a friend get a car, but loved the car and sevice so my friend and I both purchased new cars! I think that is a win/win for all! Price was good and trade was fair.

Wix708

19 de feb. de 2016

Have a good experience John did a good job told us everything we need to know definitely recommend KELLEY Chevrolet to all my friends and neighbors and relatives

Jackvt

19 de feb. de 2016

My experience purchasing a new truck from Kelley Chevrolet was great. Jon Kelley is my salesperson who is very knowledgable about the entire product line. When I walk into the dealership he remembers me by name. He thoroughly explained my new vehicle and answered all my questions. There is no high pressure to purchase but instead makes purchasing a new vehicle a pleasant experience. You walk out feeling you received a fair and honest deal.

Trowbridgetr

18 de feb. de 2016

When I first stopped in I was unsure what type of SUV I was looking for. Steve did a great job of explaining the different models of SUV so I narrowed it down to 2 different SUVs. Steve would email me whenever one of those 2 SUVs came in and I would come look at them. They let me take my time and I didn't feel pressured to buy any sooner then what I was comfortable with. I had a great experience at Kelley.

Todd S

16 de feb. de 2016

Kelley Chevrolet is the best! Jon provides excellent sales support and Andy in service is fantastic also. You won't be disappointed if you buy from these guys.

Dutchess4

13 de feb. de 2016

Our salesman went over and above to get all the information we needed to make us feel comfortable with our financial decision to lease over purchasing.

Cruze

13 de feb. de 2016

Everything was great friendly, helpful service. Great buying experience. The Cruze I bought seems very nice and in good condition. The free car washes are a nice added feature also. I would recommend Kelley Chevrolet and sales associate Craig Rider to anyone looking to buy a vehicle.

smelly

12 de feb. de 2016

No pressure. No confusion. Easy transaction. I new what I wanted. Kelley had it. Simple and easy with no pressure. We,'ll check with them on our next purchase.

Kshansen01

12 de feb. de 2016

Very helpful, they helped us get to the payment we wanted in the car that we wanted as well! Couldn't be happier! Thank you Steve Croy for helping with everything.

Peter

11 de feb. de 2016

I have visited a number of Chevrolet dealerships and without a doubt, Kelley Chevrolet is the Best. All the staff and salespeople were very helpful--especially Steve Redding! I am interested in purchasing the newly designed Volt, and Steve was both knowledgeable and personable in answering all my questions about the new Volt's many advancements. The more Steve explained all the advantages of new 2016 Volt, I became convinced it was the car for me...so I am ordering one! Thanks, Steve for all your help.Peter

John S

11 de feb. de 2016

What a great experience i had with my recent purchase of a 2016 Silverado. The entire process was unlike any I've been part of in recent years. My salesman Matt Getty was knowledgable about the vehicle and his sales manager Mike Hines was easy to work with as well. Financing was fast with no surprise charges once in the office. I've already told many at work about what a great dealership Kelleys is and my experience there. I will be back in the future. Thank you to all involved and I love my truck.

Jon

10 de feb. de 2016

Salesman Andrew Stephan and Brian Lytle, Vice President of Sales were very accommodating and in a timely manner our family was out the door in a new vehicle.

Potsy

10 de feb. de 2016

Very professional and helpful employees. Our sales person listened very carefully to our wishes and needs and did an excellent job of meeting them. The process was very pleasant from start to finish. We left the dealership very satisfied that we had been treated well, given a great deal, and were driving home in a great vehicle - our 5th Equinox. Thank you!

Paula

10 de feb. de 2016

Our sales rep. Mike Rosine and Mgr Cuck Kelley. Great to work with and so nice. We where so impress with Mike, our family (this includes my mom) purchased 3 brand new cars in less then 6 months from Mike. (We all where due)...Thank you Chuck for having Mike on your staff and foreverything . Paula

Nedal

6 de feb. de 2016

Best people best service best price Salespeople excellent Mike Kelly did fantastic job I would recommend him to my Friends and family to add to this is the cleanest dealership in town

Bsku

5 de feb. de 2016

Steve Croy was helpful and friendly but not obnoxious. Dealership was willing to work with me on my trade in. I would shop at this dealership again

Timtom

4 de feb. de 2016

Very friendly and easy to work with. They did their very best to get me into my new car. They offered everything that I asked for

Jdelauder

4 de feb. de 2016

I was very pleased with the customer service and the quality of my car! I would recommend Kelly Chevrolet to anyone! The salesman are very personable and do their best to make a great deal!

Kgmcghee620

3 de feb. de 2016

Customer service was right away and it was easy to find a suitable vehicle. I would recommend going there and Steve Croy is a great salesmen to talk to.

Doug39

3 de feb. de 2016

Steve Croy was fantastic to deal with . Worked hard to find the perfect vehicle I was looking for. Spent allot of time going thru options, colors, and prices. I will use him on next purchase.Also Walt in service dept is wonderful. Very sharp. Very helpfulThis was my first experience with Kelly chevrolet. I have bought 5 vehicles from Kelly Cadillac .And have been very impressed with the whole operation. It's important to my wife and I that we are treated Like family every visit.

Alyssa T

3 de feb. de 2016

Steve Croy was great! I told him exactly what I wanted and he was able to get me in a perfect car very quickly. I also love the free car washes.

Kokomo Joe

2 de feb. de 2016

We really enjoyed working with our salesman Louis 'Andrew' Stephan as well as Sales Mgr Chuck Kelley! We will definitely consider Kelley Chevy for our next vehicle purchase.

Rhodyflipataol.com

28 de ene. de 2016

Mike Hines found the vehicle that I was interested in, so I bough it. I wish the price was cheaper. But he was very convincing, so I bought it.

LH

27 de ene. de 2016

Helped my day go smoothly with shuttle service to and from work. Truck service was was excellent. Would go back for any work and refer others.

bmann1

25 de ene. de 2016

From the moment the salesman met me till purchasing the vehicle my satisfaction was priority one. They gave me a great trade in allowance and put the best lease together below what my price point was!!!!

Dan C

14 de dic. de 2015

Got the deal I wanted and got a really nice Jeep Liberty...Just what I wanted...Thanks Jason Pfeiffer...

Railfan

30 de nov. de 2015

We dealt with Bob Rosier and he was very nice to deal with. We appreciate the courtesy and patience that he displayed. He represented your dealership very, very well...Everybody at Kelley seemed to be very customer-focused.

Anicole

13 de oct. de 2015

We achieved what we went in for. Left with a beautiful new Silverado and a payment we are happy with.

Holly S

2 de oct. de 2015

When I walked into the dealership I was warmly welcomed. The facility itself was very impressive and so was the sales process. Tom Kelley helped design the car that would be perfect for my husband. The car was delivered even sooner than promised and was the perfect combination of color and accessories. When picking up the vehicle, a very knowledgeable young man by the name of Coleman Geiger, very patiently went through the vehicle with my husband. He even helped me download the OnStar app on my phone. He also gave us his card in case we had questions. The entire process from beginning to end was a pleasure.

Pinkstaff Family

6 de sep. de 2015

we traveled 400 miles to visit family and just thought we would cruise the lot. See, we have been looking to buy a 2-3 y/o Tahoe for more than a year now and that impulsive decision to cruise their lot was the best we could have made. We were first met by our salesman Kevin who not only made us feel like the only customers on their lot; and believe me it was a busy day, he dedicated his time to helping us find the vehicle we had searched for over a year to find. We spent seven hours with the Kelley family and it was most definitely worth it. I can't explain in words what they, the whole team, did to make it possible for us to drive our newly purchased vehicle home. As we were preparing to depart I knew something just wasn't to my satisfaction with the vehicle. Nothing major; only a slight squeak in a belt. I walked into the service dept where I was kindly met by Staci, the service manager, who followed suit with making us feel as family, again. Staci and her crew not only replaced the squeaking belt; but also the serpentine belt too, just because it was the right thing to do. As we were waiting on our repair I was introduced to the General Manager, Chuck Kelley. Chuck took thirty minutes to genuinely listen to our pleasurable experience at his servant dealership. Never, never, have we ever been treated so kindly at a dealership. Central and northern Indiana has the greatest dealership in their geographical area that anyone looking for a vehicle should visit. THANK YOU KELLEY CHEVROLET!! Servant service is still alive !! Oh, and I didn't mention Mark who spoke with me, on the phone, for thirty + minutes explaining to me the process of buying a fleet vehicle I was interested in for my fire dept and he did this on his Saturday off from work. Again, servant service. Thanks Again Sonny and Kori Pinkstaff Vincennes, IN

Ruth B.

27 de ago. de 2015

I bought an Equinox today and the experience could not have been more pleasant thanks to Dick, Salesman and Patrick, Finance Manager. They were professional, helpful, friendly and made every effort to get me exactly what I wanted.

JD

25 de ago. de 2015

The sales and service team work together seamlessly! Everyone who we interacted with had a positive attitude, acquiring exact color vehicle and within our budget. Thanks Kelley Team

Cathy & Scott Poolman

19 de ago. de 2015

Our salesman Steve Redding always goes above and beyond to help us find just what we want in a vehicle. He's always polite and makes us feel comfortable never puts us under pressure. He has a excellent boss to work for, Chuck Kelley treats you like your family. Chuck and Steve will have our business for years to come. :-)

Mr. C

8 de ago. de 2015

this was a fine place to visit the people were very knoledgeable and prof

Tim

23 de jul. de 2015

All sales associates were polite, professional, and knowledgeable.

cat ybarra

27 de jun. de 2015

Kevin was a awesome salesman to deal with. Would recommend.

Sean Jenkins

2 de jun. de 2015

I had arrived at kelly at 12pm noon and had got an oil change an alignment a serpentine belt replaced and a few sensors that we're going bad replaced. The time that I had left was after 5 pm. Not very helpful. The best part of my entire day spent there was talking with the shuttle driver with an accent he was a really nice guy

Shane

20 de may. de 2015

Adam Williams is amazing to work with! Highly recommend!

Marla Kretz

12 de may. de 2015

Jon Kelley went above and beyond to meet my vehicle and financial needs.

Kevin W.

26 de abr. de 2015

The buying process is quick and easy! No pressure sales!! Service is great!! Plus free car washes for life!!!!

Chevy4005

24 de abr. de 2015

Was greeted promptly with a smile, service advisor was Lukas, superior service!

Fort Wayne car owner

15 de abr. de 2015

Service appointment was quick and job well done. Appointment went well and everyone was very helpful.

DavidB

16 de mar. de 2015

I just want to let you all know that my experience at the new Kelley location behind Costco was excellent. MY salesman Adam Williams listened to my issues with logistics and came up with a no cost solution for me. I facilitated the purchase of a car for my son away at college at IU. His car was no longer operational and he couldn't get back home to pick up his new car. After checking into things, Adam offered that Kelley drive my sons car to him at school. This was huge burden taken off of me and my wife Adam also updated me on the repair that was being made to the vehicle until it was done. Adam and the staff were curtious and professional and made the transaction very easy

Maggie

7 de mar. de 2015

Chuck Kelley and his son Jon Kelley were great to work with. Whenever we (my husband and I) decide to buy a new car we always return to Kelley's. We get the best prices, and as always, we get great service. It's the only place to buy a car as far as we are concerned. We recommend them to all of our friends and family. They are a super dealership.

Carrie Jaques

6 de mar. de 2015

Had a scheduled appointment for a oil change waited for over an hour and my car had not even been serviced supposedly it was a communication issue and it was sitting outside in the finish lot. Then when it was serviced the pressure in the tires was not checked and I'm not even sure if the oil was changed. All I got was a sorry for the wait and still pay the full price for the service after waiting hour and half. Will NOT be returning to kelly for oil change or any other services.

DD

4 de mar. de 2015

Jon Kelley was great to work with on this purchase as well as a previous purchase.

Richard Gibson

28 de feb. de 2015

Our salesperson (Andrew Thompson) was very pleasant, informative, and professional. He answered all our questions with tactfullness and made sure we understood everything. We had an excellent experience in buying a new truck. The facility is very nice, clean, and pleasant. All the staff was friendly and helpful. We have bought many of our other vehicles from Kelley and will do so in the future. We appreciate the free car washes too!!!

Scott

3 de feb. de 2015

Got our DOT inspection quick, and fast shuttle service too

Darik

6 de ene. de 2015

Best car buying experience I have had. You guys were really willing to work with me as the customer to find the best Chevrolet Colorado that fit my needs and wants. Thanks for the effort in bringing the truck to Fort Wayne from another dealership. Please see Matt Getty and tell him that Darik sent you, he will set you up with an awesome deal!

Cody#7707

17 de dic. de 2014

Just had an oil change. Phil was very courteous. Lounge area is great.

Angel

21 de oct. de 2014

It was good, Walt keep me updated on my car. I was impressed on how fast my car was fixed.

Steve

2 de oct. de 2014

If you are looking for a new car....the only person you need to talk to is Matt Getty! He was great to work with again (purchased 2 vehicles from him recently). He has always been a huge help throughout the entire process - from looking at different vehicles to buying the vehicles he was a huge help! Thanks again Matt - you rock!

rich cheese

23 de sep. de 2014

Great people, great vehicles, great prices and free carwashes! What else could we ask for. Jason was fantastic and would recommend him to everyone we know! Their new facility on the corner of i69 and Lima rd is amazing!

Michigan resident who learned a valuable lesson

20 de sep. de 2014

If you buy a car newer than ten years old they will send you useless paperwork to attempt to register, and put plates, on it, They try to skip a NECESSARY step, and you will have to return the paperwork and hope they get it right on the second attempt (I'm hoping it works, but have doubts). They now have to give me another temporary tag- if they try to charge me for this I will have a serious problem with this, since it was their mistake that has been known by the state of Indiana since 1989 - long time for them to still be trying to save a few dollars by skipping a necessary step in the titling process (Michigan Secretary of State said they see this on a regular basis on vehicles purchased in Indiana). If you are a Michigan resident, buy your vehicle in Michigan

Amy Beatty

12 de sep. de 2014

Can't say enough about Steve Redding. He listened to what I wanted in a vehicle and didn't try to soft-soap me or sell me something else - and what I wanted was very specific!! Excellent, knew the information to answer my questions comprehensively.

Billm403

9 de sep. de 2014

While I only need an oil change, I had no appointment, but each step of the visit was of the quality that Chevrolet can be proud of, for it was promptly completed, and expertly handled, even to the point where I was informed the job was complete. The Cashier too, handled my transaction expertly. This is what I expect, and it is delivered by Kelley Chevrolet.

normalcustomer

7 de ago. de 2014

Reading the various reviews and experiences of others, are all so familiar to my experience and that of my other two family members who turn to Kelley's for all our repair and new purchases.

KevinW

18 de jul. de 2014

Love the lounge, kids area, and free car washes for life!!

Auto maniac

10 de jul. de 2014

The service was very good and timely and the staff was very courtious and friendly!

Robinat1218

28 de jun. de 2014

Very good experience...love the coffee machine, refreshment machine, and the popcorn machine. love the comfortable setting with lounge area with big flat screen TV. Compliments of my 8yr. old is she wants to stop by everyday with access to drinks and popcorn and hang out to a relaxing setting.

Steven

12 de jun. de 2014

Matt G. And the other folks at Kelly Chevrolet were great to work with! When looking to purchase our next vehicle (soon) I will be coming back to see Matt. I appreciate his help and love my new truck! Boomshakalaka!

William

11 de jun. de 2014

Great experience - our salesman had lots of knowledge and was v ery friendly and easy to deal with - checked back with us already to see how we liked the car.

Gregory

10 de jun. de 2014

Dealer resolved problem as needed, however, due to the massive amount of vehicles in for recall work it took 2 days to get the vehicle repaired and back to me.

Eric

8 de jun. de 2014

Since I have a vehicle that I avoid rain in, my service tech was very accommodating to schedule changes while I looked for the best day to get my car in for my oil change.

James

8 de jun. de 2014

I know the people to talk to, and if the general public is treated as well that's great customer service

Thomas

6 de jun. de 2014

I was very happy to work with Phil in the service department because he helped me figure out that I was misinformed when I was told my oils change would not be covered by my service agreement.

Rose

5 de jun. de 2014

Excellent service, as always. My Service Advisor (Phil Degitz) is the best! The Service Department at Kelley is the reason I am long-term customer. I especially appreciate the shuttle service (always prompt). Kelley Chevrolet is a fantastic dealership.

Launa

5 de jun. de 2014

It was a easy, enjoyable experience to purchase my Equinox that day. It was time consuming, but the dealership was busy. The staff all did what they could to keep their customers happy while waiting. I'll buy from Kelley again!!

Jason

4 de jun. de 2014

Very nice dealership to do business with. Bought a used vehicle and got a very good price and interest rate.

Charles

4 de jun. de 2014

Nate did great job of getting my car fixed and was just a nice friendly person very helpful good person for this job. Thanks to the mechanic for solving the problem.

Douglas

4 de jun. de 2014

I should be receiving my 2014 CHEVY TRAVERSE this week.This is pending the implementation of 'requirements of 49 CFR 573.6 a safety recall and stop delivery dated May 19, 2014. So dealers will perform 573.6(c)(8) inspect, if necessary, repair or replace the lap pretensioner (without a sleeve) I really appreciate the concern and customer interest that KELLEY Chevrolet has shown in this so far.

Larry

3 de jun. de 2014

I always get excellent service and my questions are always answered. I'm always given a price estimate before the service is done. Great Job!

Beth

2 de jun. de 2014

I called Josh A. who was very timely to get my vehicle, for basic service same day, with shuttle back to work. This was GREAT *****. I live out of town, and drive 100 miles to and from work but, work near new Kelley Facility, Having this service is a great time saver fir me.

Brittany

2 de jun. de 2014

I was having a few issues with my Equinox and Chris took care of everything! He is always very informative and helpful with anything i need done. :) He is great!!

Jack

2 de jun. de 2014

My service manager Walt, greeted me by name and had my truck serviced on time and quickly. When it was finished he personally found me in the waiting area and explained what was done. Excellent customer service.

Ned

31 de may. de 2014

The Lady in the wheelchair at the desk where we paid our bill was very helpful, and professional! Sorry I didn't get her name.

Rick Or Kim

30 de may. de 2014

I was able to get my truck fixed for a descent price and very fast. The environment at Kelley Chevy is very comfortable as always. Thank you for another good visit to the dealer/ service garage. AND... I was complimented on my Silverado at the gas station next to Kelley Chevy. Just topped off the good experience. Thanks for all the compliments my wife and I get on both of our chevy trucks.

Kay

23 de may. de 2014

Phil set up an appointment in a timely manner. The wait time was short and I was on my way quickly.

Scott

23 de may. de 2014

We received excellent customer service from the Kelley staff. Our salesman was very informative and knowledgable in the GM products. Everyone was very accommodating. When the owner takes the time to give a customer a tour of the facility, shows us how much Kelley Chevrolet values ALL of their customers!

Carolyn

22 de may. de 2014

Everyone was considerate & kind. Service was prompt. Walt Royer let me know parts weren't in yet re: the recall.

Michael

22 de may. de 2014

The salesman was very helpful and friendly, I feel like I received more than enough car for the amount I spent. Overall I had an excellent experience at Kelley Chevrolet!!!

Colleen

22 de may. de 2014

Salesman Steve Redding was very helpful and also everyone I dealt with. I enjoyed the time I spent making my purchase of my new Equinox!

Donna

21 de may. de 2014

Well, still disappointed that it cost me $205 for a battery replacement...that was with several discounts applied. I thought since my battery was still under warranty, it would be free. Not so, it's a pro-rated warranty so it would have cost me more to use that pricing that buy a new one outright. Just had my car in for other service work a few weeks earlier and then my battery went bad. My original factory battery was replaced April 2010, lasted 6 years and the replacement, a supposedly much better battery, lasted only 4 years. That's why I was surprised that was the problem.

Ayanda

20 de may. de 2014

I have been trying to purchase/lease a Chevy Equinox for about a month and Tim Laughlin has been a great help. The staff at Kelley Chevrolet were very friendly and helpful. I was impressed when Chuck Kelley introduced himself and was very personable with the customers in the showroom.

Nancy

15 de may. de 2014

The service I recieved at Kelley Chevrolet was top notch. I had made an appt. with Jeff Oetting to come in and discuss some options for trading in my car. When I arrived, he had a car waiting for me to test drive. Brian, a sales guy also helped locate a car for me. The store was pretty busy Saturday, but that didn't change the attention and service I recieved. I love my new car! But I especially love the service I recieved form these two gentlemen. Thank you again.

Charles

9 de may. de 2014

My service advisor is, and always has been so professional yet compassionate. Phil Deggitz deserve a pat on the back for the great work he does.

Donna

7 de may. de 2014

A bit of confusion on coupon I had in the after hours drop box envelope that didn't make it to checkout. I showed coupon on my phone or would not have gotten discount. "Have to have a copy of the coupon or can't do it." from checkout person, although, she didn't have a printed copy, only what I showed her on my phone. decided to not do the $3,000 to $3,200 suggested repair work (timing chains, on a car with $69K miles???). Thought was going to get a printed estimate when picking up car, called back when I didn't have it. Had to leave a message on someone's phone who was working on this particular Saturday. No returned phone call. Called following Monday about the estimate and was told it was on billing paperwork. Was just a line with $ amount. Thought it would be a regular estimate which listed parts, labor, etc. Decided to forgo doing that expensive of a repair job. Got a second opinion from a reputable friend and was told it wasn't necessary to do it as it was not causing any problems. Having second thoughts about continuing to have Kelley Chev work on my vehicle.

Mark

3 de may. de 2014

We were charged for an oil change and should not have been so the service manager took care of it very quickly.

Walter

2 de may. de 2014

I was very impressed with my salesman, Steve Redding, and the young man, Sean, who helped me to understand the newtechnical aspects of my 2014 Cruze. I am very satisfied! Joe Shaheen was also great at explaining everything during the initial leasing process.

Kelley

1 de may. de 2014

The salesman was very knowledgeable and informative on the truck that we purchased. I feel that we were treated better than any other dealership that I have been too. I will recommend this dealership and salesmen to friends and family.

Ed

29 de abr. de 2014

Purchased a Ford Escape out of state. Both Lee and Scott made the experience easy, fast and pain free. I was favorably impressed with a very professional vehicle buying experience. The used Escape was in flawless condition and had a perfect Carfax report. This is how all business should be done. This is a top notch dealership. Do not hesitate to do business with these good folks.

Irene

28 de abr. de 2014

Was disappointed I couldn't get my tires rotated at the same time and especially couldn't get the package price. I work until 4:30 p., so the earlist I can ever get there through the week is 4:40 and don't like going out there on Saturdays as the traffic is so attrocious on Lima Road where you moved. Now I have to go back again or go somewhere else, very inconvenient.

Dennis

27 de abr. de 2014

I would have given them 5 stars if they would have vacuumed the interior and sent the car through the free car wash.

Tom

25 de abr. de 2014

Josh has handeled my needs before and does a great job !!!!Josh is a very good representative of Kelley !!!!! Tell Mr Kelley !!Tom Feely

Martin

25 de abr. de 2014

Walt Royer was very helpful in getting the part for my car very quickly and helped get my car serviced in a very timely manor as I needed to be at an appointment across town and was on time for that. Thank you very much.

James

24 de abr. de 2014

All went well. Nice facility. Staff attentive to my presence as I walked in the door for service. Great waiting room and very good popcorn!

Kevin

24 de abr. de 2014

Professional and friendly personnel. The 4:30 PM rush was a little overwhelming to the single cashier trying to help multiple customers. You might want to have someone as a backup for early morning and evening hours only as the poor rep was trying to keep all of the transactions straight and was a bit frazzled with all the people surrounding her desk.

Robert

23 de abr. de 2014

Tim Laughlin is The best!!He picked the color and car.I could not have done any better.His knowledge is also complete on the products he sells.

Michael

23 de abr. de 2014

My visit was to the East State Body Shop. Mr. Chamberlin and crew did a wonderful job. Honest and very professional. You have a good man running that facility.

Floyd

22 de abr. de 2014

Our experience was wonderful, from our salesman Craig Rider to the finance department! Even the tech team who walked me through OnStar and every control on my radio! Everyone was so helpful, courteous and professional...I truly felt like they helped make purchasing my vehicle an enjoyable process! What a team they have at Kelly Chevrolet in Fort Wayne, IN!!

Noell

21 de abr. de 2014

Pulled in to drop car for an oil change. Didn't have to wait to register car. Just gave the keys. They called quickly and said car was ready.

Bethanne

19 de abr. de 2014

I was greeted promptly when I arrived - my car was taken back to the service area and then within 30 minutes I was on my way! It was great!

Marcia

18 de abr. de 2014

It was done very quickly. They found that I had a recall and took care of it, too. Thank you!!

Dennis

18 de abr. de 2014

Everything was perfect, except I think 49.99 for and oil change and tire rotation is very pricey. I only let my wife bring her car there and pay so much because she is comfortable bringing it to an establishment where we bought the car. I am not. I think you over charge.

Timothy

17 de abr. de 2014

We were unsure of which vehicle we wanted among 4 Chevy choices. Tim Laughlin, our salesman, did a great job in letting us drive and check out the choices to help us make the decision. We may still have the new car euphoria but we are very happy with our choice of an 2014 LTZ Equinox.

Enos

16 de abr. de 2014

I had my car towed in and Chris HOman immediately discussed the symptoms and the plan to repair my vehicle. He even offered to take me home if I could not find a ride.

Jonathan

15 de abr. de 2014

Special thanks to Walt. I had a major service issue arise on a Sunday and brought my vehicle in first thing Monday morning. He was upfront that he would let me know what the issue was before doing anything and also that he may not get to it that day. He called promptly that afternoon to let me know it was a cracked radiator and the options I had. He ended up getting it fixed that day. He has always serviced my vehicle very well.

James

15 de abr. de 2014

I get my EQ serviced there and appreciate the car wash at that time. Same service I get on my Trailblazer. Fortunately the Trailblazer was bought at Kelly unfortunately the EQ wasn't. You didn't have the stripped down version so the wash only happens when it is serviced. Not like the Trail which gets it when needed Jim S

Marilyn, FW

14 de abr. de 2014

we are always taken care of in a professional manner, and the service is done in a timely manner!

Mark

14 de abr. de 2014

We have always felt well-taken care of at Kelley Chevrolet. The waiting area is large, clean, and has internet access for my I-pad. There are refreshments available. We were updated several times about the status of our service. The free carwash is also great. We definitely feel at home here.

Jacob

13 de abr. de 2014

Brad did a great job of helping us find the right car at a price we felt comfortable with. Brad and Lee were both willing to stay later than necessary to help us finish our financing which was greatly appreciated! It was a great experience!

Larry

11 de abr. de 2014

We had a problem with our car smoking. We brought it in and they gave us a vehicle to use until they could get it in and look at it. This was much appreciated.

Pamela

10 de abr. de 2014

This was the third vehicle that I have bought at Kelleys and was a great experience. Everyone is very knowledgeable and professional. I'm very thankful that my son is now part of the Kelley team. I absolutely love my new Cruze.

Erica

10 de abr. de 2014

Everyone at Kelly Chevrolet was knowledgeable, helpful, and incredibly nice. They did everything they could to help me obtain my new car!I'd like to mention Roger Ahr for his excellent help and friendly demeanor. He exceeded any expectation I had.

Beth

8 de abr. de 2014

I love coming here. People are friendly and helpful. the amenities are great. Such a nice place and now its closer to my home. Service is on time with little waiting and done right. I trust the people who work on my vehicle to make it safe and do the repairs right. Great job !!

Albert

8 de abr. de 2014

We are both very pleased with the outstanding sales and service at your dealership so far. This is the first NEW car purchase for us in almost 20 years and I will recommend you to friends and relatives.Thanks Kelly team.

Robert

7 de abr. de 2014

I was very pleased with the visit i had a few days ago. I felt like i was well taken care of. All the team members were very polite. Everyone was serving a purpose. Never witnessed such neat and orderly professionalism. I also was in and out and a timely matter. Great service Kelly Chevy.

Mark

7 de abr. de 2014

Phil Degitz is excellent at helping us. We trust him and he is a big part of why we buy from Kelly Chevrolet.

Douglas

7 de abr. de 2014

Brian McKinley (Sales Consultant) did an excellent job answering all me and my wife's questions throughout the entire process. Keep up the great job!!

Keta

6 de abr. de 2014

Everyone is always so nice and helpful. Also, I can tell that the lady who I paid for the service is very uncomfortable sitting right by the door. It is really cold or hot as the weather goes. I suggest that the lady should sit right outside the lounge area so we don't have to walk across the floor until we have paid our bill. She should also be enclosed in an office area. It is really noisey sitting there.

Sharon

6 de abr. de 2014

My car repair went as planned. However, I noticed the smell of stale smoke, and found a cigarette butt on the floor of my car. I can't prove it was done at the dealership, but I do not smoke and my car has never been smoked in! Please call this to the attention of the service staff.

Joseph

5 de abr. de 2014

Phil is a great service connection. He always makes me want to come back whenever I need service on my vehicles.

Brian

4 de abr. de 2014

Scheduling service was very easy and was able to get in on short notice. Service was timely and waiting area comfortable

Jeffrey

3 de abr. de 2014

I went in for an oil change and I was in and so fast. nice clean dealership and service area

Bobbie

3 de abr. de 2014

I worked with sale person Brad Walpole and he worked very hardto find the truck I was looking for.I appreciated his time and effort while understanding the price I was trying to stay at.

Kathy

31 de mar. de 2014

It was great. I was called to inform me and to get my "go ahead" when there were other things found that needed to be done. Everyone was very nice.

David L

30 de mar. de 2014

Scott Dwyer was wonderful to work with. He is very friendly, honest, and trustworthy. This is our 4th car we have bought from him and will continue to buy from him.

Larry

27 de mar. de 2014

The service men are always courteous and prompt! They give you information on what needs to be done in the futurewith the approximate price and are very helpful! Walt is a pleasure to work with.

Bobby

27 de mar. de 2014

General manager even took my vehicle through the care wash and washed the floor mats.Service was excellent and way above normal.Kelly Chevrolet is setting the barn very high for other dealerships.

Ronald

26 de mar. de 2014

Service was good, but tech put in 36# psi in tires rather than the required 30 psi. When I left the dealership I had to pull back around and into service to correct problem. No big deal, but was curious as to why this happened.

Michael

26 de mar. de 2014

I was having trouble with a couple rattling noises in my new car. I was pleasantly surprised the dealer took the time to do a drive-along to specifically identify the noises and proceeded to fix them to my satisfaction.

Sarah

26 de mar. de 2014

My experience at the service center was no different then any other time I visit Kelley's. Walt is very helpful and informative. Had to use the shuttle service this time and both gentleman were pleasant.

James

25 de mar. de 2014

we were comfortable and enjoyed shopping there. selection was great. the sales lady was friendly and very professional. you will see us again when we need another auto. thank you very much. JMG / TG

Cathy

21 de mar. de 2014

Got me in and out in very quick time while I waited. Nice to have the popcorn and pop also!!

Vicki

20 de mar. de 2014

Love the initial FREE oil change for purchasing a new vehicle. Your new location is a little confusing - the sign points to Service however, there should be another sign to show where to turn. Very confusing after getting into the garage-I waited in line at the desk, then was told to go over to the office and have a seat. After that, Phil provided directions to the lounge and oil change was completed quickly. Everyone at Kelley was very friendly and helpful. You have a very nice new facility.

Rhonda

19 de mar. de 2014

Phil in service is awesome as an advisor. The car runs very well. The car was clean inside and out!

Mike

18 de mar. de 2014

Walt, a Serviceman at Kelly Chevrolet, is an exceptional help. He kept me in the loop as my car progressed along and went the extra mile to insure the job was done right.Thank you Walt!

Ann

17 de mar. de 2014

Went for a oil change with appointment, told it would be done in a half hour and it was. A little expensive without coupon-$38

Jeffery

17 de mar. de 2014

My new truck stalled and died while driving. I went to Kelly's service department without an appointment and Phil Degitz worked me in despite being fully booked up for the day. I actually had my truck back to me by the end of the day. Excellent service!

Thomas

10 de mar. de 2014

I went in Saturday morning for an oil change. I didn't have an appointment, but got right in. I was on my way in about 1/2 an hour. I was even able to get a carwash without waiting in line. Overall, a great experience!

Lynnette

9 de mar. de 2014

I loved the new dealership, very nicely done. I went for an overdue oil change but really wanted to say Hi to all the friends my husband Steve Mossburg had worked with. Enjoyed talking with them. Lynn Mossburg

Samuel

7 de mar. de 2014

Our Son is an employee at Kelly Chevrolet. He suggested we visit the dealer and check the new 2014 Impala. We were greeted by the General Manager (GM) and the Owner. The GM invited my Wife and I for a test drive. He was very informative and we ended up leasing a 2014 Impala. I am extremely pleased with the level of professionalism and courtesy that was extended to us. My hat is off to the entire staff for a wonderful transition from my old car to the new one. Sincerely Sam and Chris Flynn

Gregory

6 de mar. de 2014

Kelley Chevrolet is great--Really enjoy working with my service advisor ,Phil DeGitz he is always very helpful and willing to assist as necessary.

Mark

6 de mar. de 2014

Steve Redding was very helpful in finding the right vehicle for us. Phil Degitz is excellent in the service department.

Susan

5 de mar. de 2014

I brought my Chevy S10 in for service and brake evaluation. service was performed promptly I was kept updated on the progress of the work and after completion, reviewed all work completed. I'm disabled and they were kind enough to bring the vehicle inside so I would not fall due to snow, ice and cold. thank you Kelley for your kindness.

Thomas

4 de mar. de 2014

I felt they did a fine job of finding what I wanted and helped me through the process of buying.

Cliff

4 de mar. de 2014

I was greeted by the service rep. and we discussed my problems. He was very attentive and knowledgable of my problem, which was taken care of in a very timely manner.

Stephanie

4 de mar. de 2014

Brian McKinley and Lee Walls were both very knowledgeable, professional, and personable. I never felt pressured about anything and thought the atmosphere was really friendly. I had never driven a Chevy before and am very pleased with my purchase.

Laben

4 de mar. de 2014

It was pleasant, the gentleman who sold me my truck was thorough and was respectful. I feel he meant my needs and did an outstanding job. I will return to kelley chevy again in the future and will be sure to keep recommending kelley chevy to friends. I have already spread the good word anbout the dealership.

Charles

4 de mar. de 2014

Pleased with my Salesman. However was told something that I do not see on the bill of sale or contract with Ally Bank.

Dan Smith

4 de mar. de 2014

I recently (2/27/14)took my town and country van to Kelly's for the steering wheel shaking and came away with new brakes,rotors and a new hub bearing.not to mention they tried to get me to replace my rear hub bearing also! After all of this was replaced and my pocket was $900 lighter I was told I would need to go to the tire shop to buy a new tire to correct the problem that brought me to them in the first place.I asked them to keep my old parts for me to see and when I picked up my van the rotor and greasy hub bearing were laying directly on my carpet with nothing under it!

Timothy

3 de mar. de 2014

John and Chuck were excellent to work with. Enthusiastic and professional. The entire dealership staff was professional and fun to be around. Each individual, from the greeter to the detailer seemed to take pride in their work.

Thomas

3 de mar. de 2014

As always the experience was very good. Everyone at Kelley Chevrolet was very professional and friendly. I was in and out in less than the expected time. The new building added to the experience.

Mark

2 de mar. de 2014

Service area was very nice. fun to have good selection of magazines to read. The Oil chg was done quickly.

Teri

1 de mar. de 2014

This was my first time buying a vehicle on my own. I felt very informed before making my decision, and the BEST part was it was within the price range I requested! I am beyond satisfied with my decision! Also, I have 3 family members that I have referred to seeing Tim. I appreciate everything it did to make this deal happen!

Joseph

1 de mar. de 2014

Service was excellent. The only part that was short of excellent was I had reserved a loaner car for during the service and I had to wait about 10 minutes for the loaner, I would think with a loaner reserved it would have been ready.

Larry

26 de feb. de 2014

everybody is friendly,. which I like. dick kaufman always takes time to talk me when he sees me there,which he sold me 2 trucks.when the time is right I hope dick sells me another one

Patsy

26 de feb. de 2014

Enjoyed the new location and choice of inventory. The staff was friendly and very helpful. Your IP personal was very knowledgable and he never made me feel how little I know. Very respectful . Thanks

Cheri

25 de feb. de 2014

Josh Aldrich is wonderful to work with - always so helpful and responsive. I really trust him (and Kelley) to take care of our vehicle needs.

Ned

25 de feb. de 2014

I like the upgraded facility and found a modernized chevy dealer in most of the small towns I passed through recently

Amy

24 de feb. de 2014

I have been going to Chris for any issues/or general maintenence since I got my Malibu and have been completely satisfied each visit.Thanks!

Chris

24 de feb. de 2014

Josh Aldridge is wonderful. Very polite. let's you know what is wrong and what the cost will be. the van is running fine again

William

23 de feb. de 2014

Walt in service does a great job. The dealership does not seem to care about my issues with the paint job so not sure I'll purchase from kelley Chevy again!

Patsy

23 de feb. de 2014

My service manager is Phillip, and he knows me by sight, and isalways very good about getting me in asap, and advises me of any delays or needs that should be taken care of.

Christina

22 de feb. de 2014

Everyone was very friendly and informative. The waiting area was nice and clean. There was a TV, fresh coffee, fresh popcorn, and fountain drinks available. I only had to wait an hour for my car to be done. Will definitely continue going there.

Susan

21 de feb. de 2014

I like the fact that I don't always need to make an appointment, especially for an oil change. I was in & out within an hour and that was great. The new car wash is awesome! With your move you are farther away and not convenient as you once were.

Bobby

19 de feb. de 2014

A friendly place to do business.The price was fair.I like the free car washes,2 years maintenance and the warranty buy back plan.

Dave

18 de feb. de 2014

Salesman Andy Thompson met us as we walked into the Showroom could of not been any better of finding us exactly what we were looking for. Thru the whole process he kept us informed. Very happy to see a young Salesman as Andy doing such a fine job and made our buying experience a very pleasant one.

Carolyn

18 de feb. de 2014

I used to work in Fort Wayne so Kelley's was on my way home to stop & get serviced. Even though I'm now retired I still drive the 28 miles to get my Trailblazer serviced. Most of the time I deal will Walt Royer, he's always friendly and I trust him.

Judith

18 de feb. de 2014

I'm very pleased with the way Phil sets my mind at ease when it comes to working through "concerns" regarding my wifes 2010 Malibu.

Karen

15 de feb. de 2014

I came in without an appointment to see if I could get an oil change..I was told it may be an hour or more and I stayed because I had time to spare and just wanted it done. Service was barely over half an hour and the car was also washed by request. I left pleased as usual with my service at Kelleys.

Emily

15 de feb. de 2014

Phil was great. Whoever did service work could have done a better job cleaning the window after. They added a bead of caulk to the window and there was yucky areas that weren't wiped down very well.

Curtis

14 de feb. de 2014

Met immediately upon opening car door. Spoke with Service Manager about my questions. Invited to wait in Lobby where popcorn and soda were provided free. Large screen TV to watch and local newspapers to read. Service Manager arrived with keys stating every thing was completed. Escorted to desk for payment, thanked and wished a good day. Payment went quickly. Car was parked near door.

Jacob

14 de feb. de 2014

We went to Kelley years ago and the sales people then wouldn't give us the time of day. This time when we went in, Adam Williams helped us. He was very knowledgeable, patient, and helpful in helping us get our new vehicle. When our original choice was outside our initial budget he worked to find an acceptable vehicle and then had it brought in from out of state for us. I am incredibly happy with the entire experience and will definitely go back to Adam if we purchase another GM vehicle and I will refer anyone who asks about Kelley and Adam.

Kenneth

13 de feb. de 2014

We have been extremely pleased since we purchased our vehicle. The entire Kelley staff has been friendly and professional. I have no idea why we waited so long to buy a vehicle from them. It will not be our last vehicle purchase there.

Rose

12 de feb. de 2014

I'm a long-time Kelley Chevrolet customer and will continue to purchase vehicles there. The Service Department is the best, and that is what matters. I really appreciate Phil Degitz, my service advisor.

Catherine

12 de feb. de 2014

I usually do not like working with salespeople, but Jason was awesome. My husband, who hates car buying, was very impressed. We will definitely recommend Kelley Chevrolet to friends and family.

Doug

11 de feb. de 2014

Everyone was wonderful to work with. From the start to driving my new car home was most enjoyable. Recommend to anyone.

Gary

11 de feb. de 2014

My Service Tech Walt Royer is one of the Best Customer Service Representative that you could ever ask for. Very professional and is always friendly and puts the customer needs first and goes the extra mile to see that I am satisfied.Keep up the good work Walt.

Bonnie

5 de feb. de 2014

they are just so good at understanding what to tell me so I know what was done and I am happy with the service

Paul

4 de feb. de 2014

This is our 4th vehicle that we have purchased from Roger Ahr and he is truly an asset to your dealership.

Jennifer

4 de feb. de 2014

My agent was great, and was realistic with everything. They were able to work with my current situation. Great customer service!

Paul

31 de ene. de 2014

Kelly Chevrolet got us in right away on our Volt problem. The gas flip panel was not working right and was causing a problem.They take personal concern when working on the car. We have always liked how Kelley's has treated use every time we bring in our car or truck or even great to work with in a purchase of a new vehicle. They will work with you for the best deal. The repair person has also taken extreme care in how the the car runs and makes sure the parts in the best working order.Thank you all.

Loretta

31 de ene. de 2014

I was very glad and relieved to have my defroster/blower/heater issue fixed and in a timely manner. I called them in the morning and they had it fixed that afternoon. So relieved, I didn,t have to wait until another day to get it fixed.

Timothy A

30 de ene. de 2014

Stopped in to have my oil changed. Everybody that I dealt with was very courteous, and made me feel that they appreciated my business. I deal with customers also doing heating and air conditioning service and this is very important. Thanks for your service.

James

28 de ene. de 2014

Had to correct a warranty recall issue. Had an appointment for service which was handled in a timely and professional manner. Very satisfied with the quality of service.

Gordon

27 de ene. de 2014

Not to bad. Weather was lousy so vehicles were brought inside to look at, nice. Found what I needed. Will be back for another this fall.

Marilyn

27 de ene. de 2014

Ken arranged for a tow for us, had our car on it's way in 45 min. While he had it we not only replaced that battery, we got new tires, checked fluids, checked brakes--the works. We feel confident that winter won't sideline us again! State St. still gives great service!

Michael

26 de ene. de 2014

Walt was the guy I dealt with. He was friendly, and got the job done. The only thing....when I went to pick up the car...the lady at who had my keys was VERY unfriendly, no smile, no conversation, just seemed irritated. No good for customer service!

Ronald

25 de ene. de 2014

Another stellar visit to my Chevrolet dealer. I arrived an hour early due to inclement weather, and my service manager, Walt Royer, got on it right away. My truck was finished before my scheduled appointment time, and after a quick explanation of services rendered, I was on my way! Excellent!!

John

25 de ene. de 2014

Phil on the Green team always takes superb care of me.. I've bought or leased about 4 or 5 cars from Kelly's, and it's because of people like him that I keep coming back. I know I'm being treated fairly and honestly.. and GM continues to make a great product !!! Thanks.

Amy

24 de ene. de 2014

My experience was fantastic and enjoyable. I felt very comfortable in making my decision about my vehicle and term of my lease. I felt like I was a part of a huge family.

Shannon

24 de ene. de 2014

Jon Kelley was great to work with! He was very helpful and dedicated to making sure we had all the answers we needed. Even after purchasing our new car, he has continued to provide excellent customer service when we have needed additional assistance. I will most definitely refer buyers to him!

George

23 de ene. de 2014

Josh is my man, and he was kind and considerate. He said that he would take care of me and he did. I am very pleased with the new facility. It is magnificent. Everybody I met there was very kind to me. Theresa Cramer was especilly kind to me and took me on a tour of the new building.

Iris

22 de ene. de 2014

I'm very happy with the service, was fast and the shuttle driver a was very nice. He took home and pick me up when my car a was ready, everything less than 2 hours. Thanks.

Edward

22 de ene. de 2014

was late for service on my car, they worked me in about 30min. later and re-scheduled me for another apointment to get more work done...great job

Sigrid

22 de ene. de 2014

All personnel at Kelley's Chevrolet been very courteous, helpful and were able to answer all questions that I had. I am very pleased with my car and I will recommend the dealership to friends and family; I know I have been taken care off!

Cynthia

22 de ene. de 2014

I was treated courteously and fairly. I did not have to spendlong hours to close the deal. I enjoyed dealing with thesalesman, Jon Kelley. Kelley's service department is also VERY GOOD.

Nathan

22 de ene. de 2014

Awesome experience..Brian McKinley helped us out..answered and reassured myself and my wife about our car decision. Making sure we got the right car at the right price..He went above and beyond will be a kelley customer for life..best experience buying a car ever

Julie

18 de dic. de 2013

Steve Redding is an excellent sales guy. Answered all of our questions & wasn't pushy at all. He spent hours with us for at least 2 different days while we made up our minds, and he searched for the car we wanted. Getting us the best incentives & everything for us. Definitely when the next time comes to purchase or lease another vehicle we will be using Steve as our sales guy! Awesome!

James

18 de dic. de 2013

I appreciate the service members simply doing for me what they would have wanted done for themselves if they were in my shoes. Keep making life simple and I'll keep buying Chevy's!

Eric

16 de dic. de 2013

HOME RUN Service Experience! Thank you Ed & Josh for creating a confident service experience at Kelley's. My appointment for 12/11/13 was scheduled properly, service performed within the time expected, and my truck was washed when I picked it up. Also, having a "loaner" vehicle for the day that had similar attributes as my vehicle being serviced (just newer) was a nice touch. Thank you...2014 Silverados are sweet! All in all, I think Kelley is doing what they need to do to erase the common perception of dealerships over-charging for average service. I believe that Kelley's provides a great automotive service at a reasonable price. Kelley's Service Tech's are trained, very experienced, & will do the job right. I go to Kelley's for 2 reasons: trust & confidence. Thank you again Ed & Josh! Look forward to doing business with you in the future.

Joseph

14 de dic. de 2013

My salesman Scott Dwyer was very helpful and courteous. Even being a GM employee myself he treated me like I was any other customer. He went out of his way to make sure I was happy and taken care of. Caril was very helpful in helping the process along while Scott was trying to balance himself between myself and another one of his customers that had come back. Caril went along for the test drive and took care of getting gas so Scott could provide excellent customer service to both of his customers at the same time. It was obvious they worked as a team regardless of who was getting the commission.

Susan

14 de dic. de 2013

The service was excellent. I was concerned with the way the estimate for repair was conveyed me to But Josh and I worked it out.

Cliff

14 de dic. de 2013

The service was quick and precise. I was very pleased with my visit.The service manager was very cordial and took care of my bluetooth problem.

Kristen

13 de dic. de 2013

There is a black liquid leaking on our garage floor from near the muffler after our service. I'd like to bring it by to have it checked to make sure everything is ok.

Erin

10 de dic. de 2013

Needed struts and alignment, Chris Homen was very prompt and friendly, car handles much better now also. The shuttle service is very convenient and staff is so nice!

Kenneth

9 de dic. de 2013

The experience was exactly the way I like it to be; from drop-off to pick-up was under an hour. Everyone was professional and pleasant. And the facility is beautiful.

Frederick

8 de dic. de 2013

Everyone, from skilled mechanics, service manager, cashier, and others who support your operation in many ways... are friendly, professional and do an excellent job.You are always like this, even early on Monday mornings! Your staff at Kelly Chevrolet are greatly appreciated, Thank You!

Tom

7 de dic. de 2013

Walt, my advisor did not try to sell me services that were over the value of my car. He listened to me and advised me on how to keep the car safe to operate.

Robert

6 de dic. de 2013

I have lived in Fort Wayne for just 13 years. I have purchase 4 new vehicles at Kelly in this time frame. I recently purchased a new Traverse. I have purchased my last two from Dick K. ( the old softball player ). He has went out of his way to make us feel that we are a priority customer. Thank you Dick.

Gary

5 de dic. de 2013

Please thank Walt Royer for his help. Also, the person at the casher area. She was very helpful. this would be a good place to use a heater for her during the cold season.

Debbie

4 de dic. de 2013

Phil was great! I had a 9:30am appointment for the car to get an oil change and a 10:45 doctors appointment for my 1 year old daughter. Phil put the hurry up on it and got me out in time to get my daughter to her appointment. Much Appreciated!!!!

James

27 de nov. de 2013

Craig walked us through the buying and tradeing in our old car proses. He made use feel right at home in your new dealership .

Connie

23 de nov. de 2013

Tm was fabulous. He listened to what we were looking for and helped find options that fit what we wanted. Then he gave us the time and patience needed to make our decision. He never pressured us into things we didn't want. He even went back out with us in the cold wind to revisit both cars we were thinking about and never seemed impatient or annoyed that we were taking so long in our decision. He was fabulous!

Phillip

23 de nov. de 2013

The dealership and staff were always making sure we were being taken care of! we left with our new vehicle very impressed! never pressured but always helpful in trying to explain and find us just what we wanted! Love the Tahoe and loved the Kelley's! We felt like family and have already sent more of our family to them for a vehicle!

IskandarHack

20 de nov. de 2013

Purchased a used T&C Minivan. Within 48 hours after the purchase the check engine light came on. Took it back to the dealer the next day and they told me what the codes were, in particular an unspecified Transmission Module code. The reset the code and the light came back on within about the same 48 hours. I took the vehicle to another repair shop and they then sent it to Summit Transmission who is now saying the transmission needs to be rebuilt. Talked to the sales person and Kelly's stance is that the car is sold 'as is' and there is NOTHING they'll do about it at this point.

Iskandar Hack

20 de nov. de 2013

Purchased a used T&C Minivan. Within 48 hours after the purchase the check engine light came on. Took it back to the dealer the next day and they told me what the codes were, in particular an unspecified Transmission Module code. The reset the code and the light came back on within about the same 48 hours. I took the vehicle to another repair shop and they then sent it to Summit Transmission who is now saying the transmission needs to be rebuilt. Talked to the sales person and Kelly's stance is that the car is sold 'as is' and there is NOTHING they'll do about it at this point.

Katy Wagner

8 de nov. de 2013

I had great service from Phil Degitz, Service Consultant. He was extremely kind and professional. He made the process of getting my vehicle repaired a breeze. I will definitely utilize Kelley Chevrolet in the future for all of my auto needs!!

Gary W.

15 de oct. de 2013

You have a beautiful new facility for service and sales. My best wishes for continued success.

L.V. in Fort Wayne

1 de oct. de 2013

I was very satisfied with my last car service at Kelley Chevrolet. I have been one of their customers (buying and service) for many years. They take care of their customers. Service Consultant Walt Royer is always very helpful. Whether for regular service or a problem, he gets your vehicle in promptly and taken care of. The gals in the cashier's office are always friendly too.

DebraR

14 de sep. de 2013

I called Kelley Chevrolet in Ft. Wayne about 2 cars that we were interested in looking at and that they had for sale and where we were coming from. One of the cars was at the State Street location and the other car was at one of their other dealerships. The person I talked to (Mia) told me that they could get the car from the other location and bring to their State Street location if I could let them have a 2-2 1/2 hour time frame to get the car there. We arrived after the 2 1/2 hour suggested time frame and to our surprise, the car at their State Street location had sold (we never got a phone call telling us that) and they never brought the other car to the State Street location. Jason called the other location to see if their driver could bring it over, but he/she wasn't available. There were numerous other salesmen sitting next to us who weren't doing anything but staring at us while we were dealing with Jason. Why couldn't one of them go get it? After all, what would a business do for customer service?!We told them of our frustration with this and the miles we drove to see these vehicles and all we got is "I understand your frustration". No he didn't. With all the miscommunication we experienced from this dealership, we asked if this would be how we would be treated if we decided to deal with them. Of course he said, "Oh no, it wouldn't be like this at all, but if we bought the car they would deal with this issue". He kept pushing us to decide about the other car, whether we would sign today. We said no, we would have to see/drive the car and talk about numbers first.We had to drive over to the other dealership, which took more than the 15 minutes that we were told it would take, to see a vehicle that had allot of scratches on the rear, the front left headlight looked like it had been replaced and water marks on the rear passenger door, scratches and water mark on the driver inside door panel, otherwise we like the color and drive ability of the car, but leery that it had been in a front end accident or possibly rear end issues.We told them that we were not interested in the car and were asked if they "knocked" off a couple of hundred dollars if we would buy it. We said, "No"...what if we fixed the scratches? "No". Quite pushy in our opinion. They questioned us about the statement that we wanted a mechanic to look at the vehicle before purchasing. No positive comment was made by them.We wouldn't recommend them.

DebR

14 de sep. de 2013

I called Kelley Chevrolet in Ft. Wayne about 2 cars that we were interested in looking at and that they had for sale and where we were coming from. One of the cars was at the State Street location and the other car was at one of their other dealerships. The person I talked to (Mia) told me that they could get the car from the other location and bring to their State Street location if I could let them have a 2-2 1/2 hour time frame to get the car there. We arrived after the 2 1/2 hour suggested time frame and to our surprise, the car at their State Street location had sold (we never got a phone call telling us that) and they never brought the other car to the State Street location. Jason called the other location to see if their driver could bring it over, but he/she wasn't available. There were numerous other salesmen sitting next to us who weren't doing anything but staring at us while we were dealing with Jason. Why couldn't one of them go get it? After all, what would a business do for customer service?! We told them of our frustration with this and the miles we drove to see these vehicles and all we got is "I understand your frustration". No he didn't. With all the miscommunication we experienced from this dealership, we asked if this would be how we would be treated if we decided to deal with them. Of course he said, "Oh no, it wouldn't be like this at all, but if we bought the car they would deal with this issue". He kept pushing us to decide about the other car, whether we would sign today. We said no, we would have to see/drive the car and talk about numbers first. We had to drive over to the other dealership, which took more than the 15 minutes that we were told it would take, to see a vehicle that had allot of scratches on the rear, the front left headlight looked like it had been replaced and water marks on the rear passenger door, scratches and water mark on the driver inside door panel, otherwise we like the color and drive ability of the car, but leery that it had been in a front end accident or possibly rear end issues. We told them that we were not interested in the car and were asked if they "knocked" off a couple of hundred dollars if we would buy it. We said, "No"...what if we fixed the scratches? "No". Quite pushy in our opinion. They questioned us about the statement that we wanted a mechanic to look at the vehicle before purchasing. No positive comment was made by them. We wouldn't recommend them.

PHTCDRV

1 de sep. de 2013

My car needed some rather expensive service. Phil at Kelley's searched for applicable warranties and was able to repair my car inexpensively. Many thanks to Phil and his team!!

john r

1 de sep. de 2013

The service manager was very friendly and the work was done i n a timely manner.

Chris

29 de ago. de 2013

Last week I called the Kelly Chevrolet parts department because the window clamps that I had purchased from them had broken shortly after I had them installed. Needless to say, I was very disappointed. I spoke with the parts manager and he said that the parts shouldn't have broken, especially that fast. He said that if I had the receipt that they would replace them under warranty and they did. Originally I had Deluxe Glass install the new window clamps so Kelly Chevrolet wasn't technically responsible for the cost of reinstalling them. I spoke with the service department manager and explained that the GM window clamps which I had purchased from them had broken and that I was disappointed that I was going to have to pay for the labor again. I decided that I would have their service department install them this time so that the parts and installation would be warranted. As it turned out, the service department took the car back to Deluxe Glass and Deluxe Glass installed the clamps free. Thank you Kelly Chevrolet Service Department and Deluxe Glass, you did the honorable thing by listening to the customer, replacing the parts and not charging for the labor. Kudos to you! I only hope that the clamps last this time.

susan#8

28 de ago. de 2013

I had my Dale Jr car in for some routine maintenance and repairs. They treated my baby as their very own. Went above and beyond to order the specific parts and kept us updated on the progress. The gentlemen we dealt with had the utmost patience with us as I am sure we at times were obsessive compulsive! Everything went exactly as they promised even with the problems that arose. Even thoh we are still waiting for some minor things to be done, we have never been disappointed with the employees or service. Thank you Walt and Chris at Kelly Chevrolet!! Can't wait to b back in my car racing around town!!!

Woodsman953

27 de ago. de 2013

Had trouble years ago and said I would never buy from Kelley Chevrolet. I Purchased my first vehicle a year ago from Kelley thru Kevin Turner .Excellent! was looking again and this time dealt with Adam Williams ,again Wow super job. I also dealt with Amos ( Lee) .He went beyond with finding me a Great finance package. I will be in the market within 24 to 36 months and will go back to Kelley again. Great Job Guys!

Rev HM

21 de ago. de 2013

This is the second time in one year that they took extremely longer time than what was said. If they had been more accurate, I would have taken a shuttle and got more accompished. If it happens again I doubt if I would recommend.

dale

21 de ago. de 2013

oil changed. Great job as always. only c/o it took over 70 mins this time. hopefully next time it is quicker

francis koehl

20 de ago. de 2013

Oil change with appointment required 1 1/2 hours....way to long. Also oil was splashed onto the engine resulting in smoke and burnt oil smell after driving car.

Michelle

19 de ago. de 2013

I took my car in for an oil change and ended up paying $600 for repairs that are still not fixed. My brakes still squeak. There is still a noise coming from the back of the car. I was told I could not replace one tire at a time and needed to get 2. Very unhappy with the results.

Wendy

14 de ago. de 2013

Phil was awesome! Very friendly staff! Clean and comfortable waiting area. Will definitely be back.....

philly7475

10 de ago. de 2013

glad they honored the coupon I printed off their website. quick service, love the shuttle to & from home. Hoped they would have swept car-wash windows after maintenance pkg. but otherwise ok. always very friendly & good communication.

Chevy owner

2 de ago. de 2013

Workmanship was excellent. Customer service was friendly. I was not kept updated about repairs or that my car was even ready to be picked up until I called, even though I requested that I be updated by email.

Wmc30

31 de jul. de 2013

Overall experience was excellent! It's been 12 yrs since I bought my last truck and Mr. Kelly and the staff walked me through the process. I really appreciated the expertise of the whole dealership. I'd buy another vehicle from them.

tpinfwa

27 de jul. de 2013

As always, service advisor, Chris Homan, did a great job of getting me in, having my problem diagnosed, providing me with a loaner when he found out repairs would take overnight. He quoted the job and even stuck with his original quote when they found that my repair should have cost me more. Once again, service beyond my expectations.

jim r

26 de jul. de 2013

steve redding was the salesman that I worked with and he answered every question that I had. very pleased with my experience in dealing with him. I would recommend him to any body that is looking for a new vehickle.

Jay H

25 de jul. de 2013

They have the greatest people working for themm that I ever seen. I won't buy a from no one else but Kelley from here on out

C W Lehman

19 de jul. de 2013

Excellant service! They have never dropped the ball, and have always given me a quote that doesn"t change at all.Especially at check out time. Service advisor is very friendly and honest! He (Phil Deggitz) always takes great of me when I'm there.

gmsantapaul

15 de jul. de 2013

Chris took care of us above and beyond what he had to do. He put us in a brand new car until our Volt was finished. He kept us abreast of what was going on at all times. We would recommend Kelley's Service Department to anyone because of the great and personal service we received. Thank you very much, Paul & Linda Gebert.

Ruth B.

15 de jul. de 2013

I started taking my car to Kelley Chevrolet for service because I bought it there. I continue to go there because they take good care of my car and they treat me well as a customer. I feel like I'm not just 'another car' coming through. Everyone is polite and friendly. Walt R is my service advisor and he is always pleasant and helpful and I trust him.

Patrick Lee

12 de jul. de 2013

I have purchased a truck and a suburban from Kelley Chevrolet and it has been a very good experience both times. The service department is the best ever. They always take time to talk and make sure everything is handled to your expectations. Would recomend to anyone.

Cruze Cruiser

12 de jul. de 2013

Called early morning and got in that afternoon, quick service. Friendly and didn't wait long. I will be returning! Thanks Kelley Chevrolet!

Tonya

11 de jul. de 2013

Kelly Chevrolet definitely puts the customer first! The staff is kind, polite, and extremely knowledgeable. They provide great customer service. I wouldn't go anywhere else for my oil changes! Thank you Kelly!!

Rita Martony

11 de jul. de 2013

I purchased my used car from Kelly and have enjoyed dealing with the car salesman, Steve Redding. He has been most helpful. Just took my car over for an oil change and tire rotation and they were timely in getting it done, plus helped me with using my coupons and saved me lots of money. Everyone has been very helpful and I also like the free car washes, can't wait till they move out on Lima Road so they are closer. RMartony

Hoot Gibson

11 de jul. de 2013

Kelley Chevrolet's service representative, Walt Royer, makes our visit most pleasant and enjoyable. Walt is always professional, courteous, and very thorough. Walt is one of the reasons we enjoy doing business with Kelley Chevrolet.

Art

10 de jul. de 2013

Kelley has great service, they do the job right and on time. They are ready ,willing and, able to take care of the customers.

JF cruze

7 de jul. de 2013

Got my car in right away. They were very friendly. And when the repair couldn't be completed that same day they arranged to have a loner car for my convenience. They kept me informed of all progress and no problems since. Joshua Aldrich was my service advisor and I was very pleased with his exceptional service and the way I was treated. Sometimes women aren't treated like they know much about cars. Hats off to your service dept.

redtrucked

4 de jul. de 2013

Walt was great to work with. The van was ready when promised and they even dropped me off at home and picked me up again. Walt was very professional.

Sammi

2 de jul. de 2013

I always take my car to Kelley Chevrolet! They provide superior service every time.

SailorMail

1 de jul. de 2013

I had an oil change and they notice a leak and fixed it.It wasdone in nearly the exact time iwas told the srevice would be done.I didnt by my PT Cruiser from there.I just love there service.They also send me coupons for discounts on a lot of services.

Jeff Fesler

1 de jul. de 2013

My wife and I had our heart set on a 2014 redesigned Impala. Although Kelley did not have one with the colors and options we were looking for in stock, they went to work finding for one through their dealer network. Jeff Myers, Sales Manager, and Gene Albers, Internet Sales, went to work finding exactly what we wanted. This was not an easy task since this particular vehicle was rather scarce. We also had a deadline since we wanted the car in time for an out of state trip. Gene promised he would make that happen, and he did. We picked the car up on our way out of town and Gene even made sure our luggage was transferred to the new car for us. This is our third purchase from Kelley and I don't see any reason to shop anywhere else. The price is right, staff is there for the customer, and past service experience has been excellent. Oh, and the new Impala. This is a quantum leap for Chevrolet. We love it. Watch out Japan. There is a bear in the woods and he's coming after you.

Julie Nankervis

30 de jun. de 2013

Kelley Chevrolet is the best dealership in town! I have been buying or leasing vehicles from them since the early 90's and have never been disappointed. From begining to end it is always a great experience. As a single woman, none of us wants to feel pressure to buy or feel like we are being "treated like a woman". Buying from Kelley has never been like that and I like a new car so I am there every couple years. Great salesmen, great service and great ownership!

murray6701

30 de jun. de 2013

My wife says that servive manager "Walt" always takes care of her and she would deal with no one else. That may explain why we have bought our last 6 vehicles from them.

JAMES TOBIN

30 de jun. de 2013

VERY FAST AND ACCURATE ON SERVICES LIKE LUBE OIL FILTER.

James Hair

29 de jun. de 2013

Went in for an oil change and was told it may be an hour and was out in 30 minutes. Also asked my service advisor to explain my last billing statement and Chris was very good at explaining it to me and what everything meant. I will be continuing to have my car serviced here. I like the idea of having the same advisor every time I go in there.

Lindsey

28 de jun. de 2013

When I went to get my car service everyone was very friendly and the customer service was great. They were all very helpful and I would go back again if I need anything else done.

Susan Reynolds

28 de jun. de 2013

It was a very busy day for them. Walt was very nice and quick to accommodate me. The shuttle drivers were so friendly, I would definitely go there again.

Dan S.

27 de jun. de 2013

I went in for oil change and was treated very courteously. Honored a coupon from Kelley Buick. In January I purchased a Chevy 2010 Silvarado truck. Steve, the salesperson was very helpful in finding the right truck for me. He came in early before leaving for vacation to show me the truck before I purchased it. In the spring I had a problem with door panel. Chuck took me to body shop and they solved the problem. The person who did the after market automatic windows and door locks forgot to put in the screws. This was taken care of in 20 minutes and I was on my way. He also checked the other door to make sure it was okay, and it was. Delightful people to deal with.

twin chevie

27 de jun. de 2013

Had a problem with low battery after service. Resolved promptly.

David

27 de jun. de 2013

Quick and easy to setup appointment that worked for me. Friendly service. Fair pricing.

ms. G

25 de jun. de 2013

I stopped in to have an oil change, the service was courtious and quick and left my car clean.

Sara Sue

24 de jun. de 2013

This is the second vehicle I have bought from Kelley Chevrolet. They are more then helpful from start to finish!!! I was recently divorced and my Chevy Trailblazer got totaled due to a teenager texting and driving. I wasn't sure if I was able to do the buying processes alone. Everyone that I talked to at this dealership was so friendly and positive I knew this was the place I would be buying another vehicle. I just had my equinox in the shop today to take care of the recall and get an oil change. I asked Walt Royer if they could also try and fix a zipper on my back seat and how much it would be. He said it would be covered under warranty and he would get that ordered. I never expected a ZIPPER to be covered. They also were ready to take me back to my house with their wonderful shuttle service. The gentleman was so kind and a great driver. I usually can't ride with anyone due to motion sickness. Had to problem with his driver. They must really take care when they are hiring drivers :) I would recommend this dealership to the world!!! Thank you Kelley's for doing an outstanding job!!!!!! P.S. --- The coffee is always good and hot!! :)

Janet Mellow Yellow

23 de jun. de 2013

I took my yellow Chevy Aveo in to find out why 3 out of 4 windows were not working. They gave me an estimate range and the actual price was closer to the lowest dollar amount rather than the highest. I appreciated that. I am always pleased with the service at the State Street, Fort Wayne, IN, Kelley store.

JaneTH

23 de jun. de 2013

EVERYTIME I GO TO KELLEY CHEVY, LLC I RECEIVE GREAT SERVICE WHEN GETTING MY VEHICLE SERVICE.

Vicki from Deluxe

21 de jun. de 2013

I brought my Hyundai Accent into the body shop for repairs on my front end last month. The work was completed in a timely manner. All the people in the body shop treated me with respect. I always take my Hyundai Accent into the service department for oil changes. They are very kind and call me at work when it is complete. The service area is clean and the men are very friendly. When I pull into the service area, all of the workers have a smile on their faces. I reccommend them to all my friends.

T.J.

20 de jun. de 2013

Great place to buy a auto and have it serviced. Friendly people.

Dawn M. Keen

20 de jun. de 2013

On 4/26/13 my 2003 Tahoe had to be towed to Kelley Chevrolet for starter not shutting off when trying to start. The first issue was the wrecker dept. it would not answer their phone and we had to call back and request another tow service. This went fine, but after receiving our vehicle at their facility we were informed our battery had to be replaced first before they could go any farther in checking out any further. Our battery was not that old. It was an AC Delco 6-7 year which I informed them at that time and questioned why it was not prorated to a new battery. We were told we had to return to original dealer purchased and deal with them even though a AC Delco 4 yr. battery was being put in its place. This costs us much more than it should have had it been prorated. Then we were told the wiring harness just replaced less than 6 months earlier went out again, at least the expense was covered. While there we asked to have mechanic look at windshield washer tank that was leaking big time in our garage every time we filled it, even though it was not being used. When we received our vehicle back they had not bothered to check it out. They said they forgot and didn't bother to go back and check out, so we still have the same issue as before and don't know what is causing it we were told to check it out ourselves. Usually I don't have issues like this but this whole incident was a trying time to say the least. I have since taken my battery back to where I purchased only to be told since I already purchased a new battery, they couldn't help. Now I am left trying to deal directly with AC Delco which I have after taking long phone conversations and questions as to why Kelley Chevrolet did not honor the proration as they should have in the first place since the are a AC Delco parts dealer My usual service manager Walt Royer was not there when this happened and someone else had to fill in for him, I must say the service was not as good as we usually get when vehicle is repaired. Some of the service was okay and at least towing and wiring parts were at least covered, but the battery issue was and still is a nightmare. I will still continue to take my vehicle to Kelley Chevrolet for service, but this incident has really been upsetting to say the least and it is something they need to address internally.

Joe P

20 de jun. de 2013

Best new car buying experience ever for me. Gene Albers really went the extra mile to make this deal happen.

Dick Miller

11 de jun. de 2013

I just bought the truck a couple of months ago. I had let it sit for a couple of weeks and when I went to start it the battery was dead. Since it was on the weekend I called the roadside assistance program, which resulted in them coming out and jumping the truck. I let it run for about 15 min. then shut it off and tested it. It started. Later that evening when I again tried to start it, it was dead once again. I waited until Monday morning and called Kelley Chevrolet. I was put in touch with Walt, and was told that he would arrange to have the truck picked up and brought to the shop to have it checked out. Within an hour the truck was loaded up and taken away. Around 11:40 that same morning Walt called to inform me that the battery had a bad cell in it and that Kelley had replaced it. He then asked if I needed a ride to pick up the truck, which I did not. How can anyone in their right mind complain about service like that? Thank You and Please keep up the good work! Dick Miller

Levi

25 de may. de 2013

The employees are always helpful and the service is always of the utmost quality. Reasonable prices and quick service. I would recommend Kelly Chevrolet to anyone in the Fort Wayne area.

Cyndi

25 de may. de 2013

Always great service! The employees are always helpful and seem to be willing to work with the customer to solve any problems that they may be having. The service times are reasonable and I would recommend their services to any Chevy owner in the area

Cathy Severson

24 de may. de 2013

When getting vehicles serviced, I am very confident in the value I receive for the work performed. For vehicle purchase, they went above and beyond helping my son get the vehicle of his dreams and the financing. His first truck and a great experience. We are a Kelley family for life.

Becky

23 de may. de 2013

I had a tire replaced. Called ahead. They saved the tire for me. I showed up for my appointment and was taken care of in a timely fashion. Everyone, especially service manager, Walt, was very friendly, considerate, and helpful. All in all it was a very pleasant experience as well as fair market price.

Gail

23 de may. de 2013

I have always been impressed with Walt Royer's experience, knowledge, and especially his honestly! I trust him totally

Donna

21 de may. de 2013

I had to come in for a recall on my vehicle and also asked to have an oil changed. Kelly was professional, efficient, and also provided me transportation while my car was being service. Thank you.

pacersfan

18 de may. de 2013

I had a positive, smooth, and knowledgeable experience at Kelley Chevrolet.

Ralph Miser

17 de may. de 2013

Difficult problem to solve, and the Kelly team gave it 110% to find and solve the problem. Problem solved Yeah!

Sharlene Gill

8 de may. de 2013

Great job. Always give great service. Phil is always so helpful and friendly. Called this morning and took care of me mid afternoon.

RoseyG

6 de may. de 2013

I had our car serviced on 5/2/13. Everyone was very helpful and friendly. I requested a general check of the car to spot any trouble areas that I had not noticed and they recommended new wiper blades and pumped up my tires. Everyone was very helpful and courteous from the service rep in the garage to the office personnel. Keep up the good work.

Batman

3 de may. de 2013

Went in for an oil change, they got it done in about 30 minutes. Like the comfortable chairs and the free coffee in the waiting room. Everyone very friendly.

YankeeAggie

3 de may. de 2013

The service department has done a great job performing service on my Equinox. The customer service department is very helpful too. If I am ever concerned about something, a telephone call is made and the crew takes care of it within a very short time frame.

Cheri

2 de may. de 2013

I always get great service from Kelley! I arranged to have some routine maintenance today and all was done on time as promised. I really love the shuttle service to and from work too.

Jim S

30 de abr. de 2013

Excellent job of scheduling and performing work in a timely manner!!!!!!!!

Britt

29 de abr. de 2013

I usually only go for my oil changed and what I like most is that they fast, I'm not waiting all day to get an oil change unlike other places I've been to.

coreyl

28 de abr. de 2013

I will keep this as simple as possible. I took my Chevy HHR in for an oil change. I got there but wasn't sure where to go and I walked in the wrong entrance, someone greeted me right away and pointed me in the right direction. Once I got to the garage for the oil change I was greeted with a smile and a warm welcome. Everyone at this store is very nice and extremely helpful. It also helped that the oil change was pretty cheap for an oil change, and it was done very timely too. The waiting room is very nice and has comfortable chairs to sit it. This is a great place to get any service like this done.

Kelley mishap

28 de abr. de 2013

On 4/8 I called to get a schedule for an oil change for 4/9. Service manager said they were too booked up on 4/9, but they had an opening right now if I could come in. Stated it would take about 45 minutes. It took over 2 hours - other clients were coming and going, while I continued to wait. Finally, the cashier called me up to pay for the service - she had to explain that they had used the wrong oil for the oil change and had to drain and re-do the service. 1) This should have been explained to me as soon as they realized it. 2) Should not have put this off to the cashier - that is the service manager's job 3) No consideration was given, no discount, no gift card for future service. This is my work vehicle, I lost my lunch hour plus an hour of work to get this done. Something which they said they could do right away, and would take 45 minutes.

Amos

28 de abr. de 2013

They did the work I needed, and it was done in less time than they told me it would take.

Gary W. from Markle

26 de abr. de 2013

Everone was very helpful and accomplished the service in a very short period of time. Service was completed professionaly.

Calvin A Wolff

26 de abr. de 2013

J just had a oil change one of the many that Kelley did on my 1994 chevy truck it has 200,000 miles and kelley has done one every three thousand miles . It only took about 30 min

Beatrice Myers

25 de abr. de 2013

We have always had excellent service at Kelleys. Walt always friendly and knows his stuff.

Dawn Gaskill

24 de abr. de 2013

My daughter works for the dealership and her boyfriends brother, Chris Homan was my service writer. He did an excellent job letting us know what was wrong and what was necessary to fix the problem. I was given a brand new Chevy Silverado that morning as a loaner vehicle, but it never left the driveway because my car was done before I had to go into work that evening. Everything was simple to deal with and my Impala drives beautifully! Thank you Chris, I feel so much safer driving the long distance to work everyday. You took so much stress off of my shoulders.

Jim

24 de abr. de 2013

Service was completed on time and correctly by Walt Royer and his team.

Ty

9 de abr. de 2013

They didn't have the part in, but they were more than happy to give me a nice loaner. After the repair, I had no problems with my vehicle.

Kevin

9 de abr. de 2013

Great experience with everyone I came in contact with. Whenever I need another vehicle, there is no doubt I will go with Kelley Chevrolet and seek out Adam Williams to help me.

Doug

5 de abr. de 2013

Kelly Cheverolet did a great job on my most recent visit to the service department. We bought a 2013 Malibu from the dealer close to a year ago and we were getting a warning light concerning the vehicle's braking system. I made an appointment through the service department and arrived early that morning and stayed at their location. Their lounge is fairly good sized with comfortable lounge chairs, a big screen tv, a seperate children's play area, with plenty of free popcorn and coffee. I also found that they provided free wireless internet that I did not have to ask for to connect to so I could get some work done while I waited. After staying for about an hour or so, the service department rep. (Chris) let me know what was wrong with the vehicle(wire short) and that they were continuing to work on the problem. I was glad to see that they do not just leave you sitting in the waiting area without any clue that someone is indeed working on your vehicle. Unfortunately, there were some difficulties finding the short(as to be expected) and they decided instead of having me wait at the dealership, they would immediately send me home in a rental car with no cost to me! I live out of town from Fort Wayne and would have had to make some additional arrangements to get home if my car had not been available. Kudos to the service department for making it their problem and not mine. They truly showed me the meaning of customer service. Needless to say the short was found and car was ready for me early the next day. Great job to my service department rep., Chris, and his fellow employees. I was impressed!

Lady Q

4 de abr. de 2013

I was in and out and everyone was friendly. The price was great and they even told me what I should get fixed or serviced next time.

Ted

4 de abr. de 2013

Truck serviced and they always do an excellent job. Quality service with friendly and quick response.

Sara M

3 de abr. de 2013

I came in for an oil change and the service was very fast! I even asked if they could run the car thru the wash and they did! I know they didnt have to do that and I was very pleased they did that for me!!

City Chevrolet

3 de abr. de 2013

the Service was good and my Recall issue was take care in time matter.

Dynastic Spastic

3 de abr. de 2013

I like that my team leader (Phil) always keeps me informed. He also brought to my attention that my car needed servicing during an oil change appointment...I am greatfull.

Sammi

2 de abr. de 2013

I always take my car to Kelley Chevrolet. They are always friendly, willing to answer any questions I have, and treat me with respect.

Dawn Gaskill

2 de abr. de 2013

My salesman was Gene Albers and he did an outstanding job with finding the perfect, and safest car for my daughter. He was very very patient with helping her understand certain things such as car maintenance and safety features. I have absolutely no worries!

Larry B.

1 de abr. de 2013

After an Oil Change and on my home, my Driver Information Center (DIC) lit up with a "HOOD OPEN" Warning. Looking at the hood from the driver's seat while driving, the hood seemed closed. After arriving home and opening and closing the hood several times to alleviate the warning without success, I called Andy at Kelley Service and he set up an appointment immediately for the following work day. Josh handled the work order and kept me informed on numerous occasions as the complaint was being analyzed. The problem was a faulty "Latch Assembly/Sensor" creating the warning on the DIC. The repair was done in a timely and professional manner. A Car Wash was awarded to my 2010 Chevrolet Silverado and I was on my way. Chuck Kelley needs to be very proud of all facets of his organization, from the lowest person to the highest ('cause I have worked with the majority of them), they are all courteous, everyone greets, and all seemed to be pleased in providing the best possible sales & service possible to meet people's expectations!!

Monte Ice

21 de mar. de 2013

I always trust the professionalism of the Kelley staff and look forward to visits there.

Tom B

16 de mar. de 2013

Great experience service done quickly and effieciently I will definitely be back again. Thanks

Dave Doehrman

14 de mar. de 2013

Chris, the service rep greeted me and knew why I was there. The reprogramming was done on the oil life monitor and I was ready to leave in a short while. Although I was only there for the reprogramming, it appears they checked and adjusted my tire pressures as well. Good job from a great dealership and service team.

AC

1 de mar. de 2013

First, a quick phone call to my salesman, Adam, was all it took to get my service scheduled. Then on the day of my appointment, Matt checked me in and provided excellent service. He called me by name and verified the service I was having done when he greeted me, which caught me off guard and was a warm, pleasant surprise. Then the shuttle driver, Cliff, greeted me within minutes and said he would warm up the van and would be waiting just outside whenever I was ready. He was a delight to chat with on the way to work. The girl who checked me out was pleasant, smiling, and asked if I had had a nice day. Lastly, I wish I had gotten the young man's name who delivered my car to me in the parking lot after I paid my bill. He was friendly, smiling, and even told me he had turned on the heat for me to get it warmed up. What a wonderful example of service from everyone I encountered! Thank you!!

Cavin669

28 de feb. de 2013

Was very happy with everone there. they did not rush you and answered all of our question. They got all of our paper work done in a very timely manner. Very pleased with all of there work to make us happy and comfortable!

Heavensent

28 de feb. de 2013

I love how the service is understandable and was very helpful in servicing my vehicle by squeezing me in for an unscheduled appointment."A FREE CARWASH" !!!! what other dealer in town has that? I'm also loving the "AT HOME" atomosphere of having refreshments and fresh popcorn popped to snack on while waiting. Also I was very surprised and happy to receive a discount coupon from Kelley for my Birthday."Thank You" again. The coupon helped when I didnt have enough money and the loss from a recent job.

Wayne F.

27 de feb. de 2013

Kelley Chevrolet and our salesman Tim Laughlin went to great lengths to find us the Traverse that we wanted in a tight time span that we were dealing with.

Susan Jones

27 de feb. de 2013

Since we bought our vehicle from Kelley Chev. we've always had good service and have always been very pleased with Kelley's and would highly recommend this dealership.

Mark V.

26 de feb. de 2013

Kelly Chevrolet is the gold standard of auto dealerships. They will always be my first choice when purchasing and/or servicing my cars.

Dissatisfied Customer

24 de feb. de 2013

I ordered my 2010 Cheverolet Equinox new and was told it would take 60 days to arrive - Well it took about 6 mos. Once I got it I was very excited and really enjoyed all the bells and whistles the car offers. Less than 6 mos. after I received the new car it started having engine problems. At first they couldn't figure out what was wrong, when we took it back again, they told us it had a broken timing chain and replaced it. After that it was all down hill. In the last 2 years I've had two timing chains that broke and were replaced, the entire engine had to be replaced, thermostat replaced, etc., etc. Since I bought my car brand new in 2010 we've had to take it in 7 times to get something fixed or replaced, not to mention having it completely stop running on hwy 69 at night in the rain. Hopefully you now understand my poor ratings above. I typically don't take the time to write a review, but hopefully this will help someone else from making the same mistake I did.

Bob

24 de feb. de 2013

They changed the oil on my truck very quickly. It was very convenient with their Saturday hours. Was in and out in no time. Very friendly and professional.

"Cruz" Driver

24 de feb. de 2013

I was very satisfied with my repairs. Was very prompt, professional and courteous. Very informative about services needed in future.

David Hentz

24 de feb. de 2013

1991 Honda Prelude had been eating through oil more than it should so I took it in and had them run a dye-test so they could diagnose the cause. Unfortunately for me there were so many places it was leaking oil they recommended me to Import Doctors. Though this is bad news, they were great about it (I know it sounds weird, but I would rather the blunt, honest truth than sugar-coating and leading me in the wrong direction). Phil was open and honest about the status of my car and that he didn't have the tools to do the job right; he looked out for me and told me how to best address my issue instead of how to best address his wallet. Phil even went a step above and beyond and, since my car was in such bad shape that Kelley didn't feel comfortable working on it, decided to give me the inspection at no-charge. When I am unsure of what's wrong with my car all I want to know is how much it will cost to repair. I personally hate having to pay x amount of dollars just to find out that the car is irreparable. Phil did the right thing and helped me out. Very appreciative. Straight and to the point yet friendly. All other staff I encountered were also friendly.

LV

23 de feb. de 2013

I have been going to Kelley Chevrolet for service, oil changes, and purchases for years. I am always satisfied with their work. Walt Royer is a very helpful person. He can always shedule me in when needed. Most of the whole Kelley Staff are friendly and helpful. I trust his opinion and their work more than anyone else in their business. I have to put in a good word for Cindy at the cashier window and Steve Redding in sales also. Cindy is always friendly and helpful, and Steve are these also,plus he's not a pushy salesman. I highly recommend the staff at Kelly Chevrolet.

ThompsonJA

22 de feb. de 2013

I was able to get my car fixed the folling day from when I called to make an appointment. I liked the promt & curtous service I received on the phone & at the dealership.My car was done sooner than I thought it would be. A driver came to pick me up, a short time later I was on my way home.

Eileen

22 de feb. de 2013

The car I wanted was on hand at your lot. The salesman Steve was very helpful and very patient especially with my many questions during the delivery when he explained the features.

Jill

22 de feb. de 2013

I was completely satisfied with the service. It was done it a timely, friendly manner.

Jeanne

21 de feb. de 2013

They are always very helpful and courtious. I would recomend this place to anyone.

carl smith

20 de feb. de 2013

Called to set my truck up for an oil change.Was greeted by the operator and directed to service department only to end up on a voice mail twice.I had to call back a third time to actually talk to a service advisor.Other than that -Kelley Chevrolet was very fast in getting it in and having ready when I needed it.Very pleased.

Bad first impression

20 de feb. de 2013

I was disappointed with the time it took to have my oil changed with a scheduled appointment. It was my first time to have Kelly"s change my oil, and it was not a very good first impression. I called to schedule an appointment and was told it would take around 45 minutes. I was pleased that since I worked close by I'd be able to do this on my lunch hour. Unfortunatley I was there for 1 hour and 15 minutes for only an oil change. Too long!

Sam R. MArciano

19 de feb. de 2013

Thank you for the excellent greeting and professionalism shown to us by your Walter Troyer - Service Advisor - during our routine service (Oil Change) today. We will continue to come to your shop. We consider you as our preferred Service Garage for all our vehicle needs. In our book, you are No.1. Again, thank you.

con123

19 de feb. de 2013

All I needed was an oil change, so this dealer could not really mess up on that. My appointment was at 11:00, and they did not get finished until 12:30. They never told me why it took so long. It should have only taken 30 minutes; not 1 1/2 hours. I may give them one more chance. If they don't do better the next time, I will go somewhere else for my service.

Ralph Miser

18 de feb. de 2013

I am a very happy client. I just drove in and got service immediately and was in and out with in the hour. They even took care of a recall that I did not know about.

PHTCDRV

18 de feb. de 2013

Repairs were done same day, with quality and precision. Would highly recommend this repair facility to anyone.

KenHT

17 de feb. de 2013

My extended family and I have purchased many vehicles from Kelley Chevrolet over the past several years. Chuck Kelley truly treats us like family and we love the guy! His sons, first Kevin and now John, are top-shelf as well. Buying a car is always bitter-sweet as it's exciting to have a new vehicle but the payments are a concern. We always get the best bang for our buck at Kelley Chevrolet! The purchase experience is the best it can be as well, thanks to Chuck and his great staff. Finally, we drive away in a great vehicle. Phil Degitz and the technicians in Kelley's service department are a blessing. Phil sees that we are scheduled promptly and is a consumate pro in every way. His personal touch always caps a successful service experience. Simply put, we are loyal Kelley customers and will ALWAYS begin (and end!) any search for a new vehicle at Kelley Chevrolet! God bless them all!

JLB

17 de feb. de 2013

Once again I have received excellent service from Kelley Chevrolet. Thumbs up as always.

Terri

14 de feb. de 2013

Kelley on State Blvd. in Fort Wayne has a great group of people that work in the garage area. They are honest and I have never been dissapointed with any work they have done on my car.

Unhappy customer

13 de feb. de 2013

In the process of fixing my truck they did not complete the repairs. I had to take my truck to another body shop to have my truck fix right. It was very sad to find out that they had broke multiple connectors causing wiring to become disconnected as I drove down the road. The brakes also got worse as drove finding out there was alot of air still in the lines as well. This was after trying to pick up my truck and it would not even start. If I could I would rate at zero because they tried to come up with excuses on why this was not their fault.

james

9 de feb. de 2013

After the previous experience of service work I was very hesitant on using Kelly's auto service again but when they made the call to me to make things right, I decided that I would try them again and Kellys did not disappoint me. The service was great and the phone calls throughout the day to keep me informed and to get my approval to perform services that may needed it impressed me. I will continue to use Kellys for my auto service needs.

dhgaray10

6 de feb. de 2013

I called Walt last night and asked if he would be able to fit my Chevy Acadia in for an oil change. Walt stated that he was. I was able to drop off my vehicle this morning and had shuttle service to work. I was scheduled to be picked up at 11AM to be able to pick up my serviced vehicle. The shuttle was on time. I was treated professionally and with courtesy. I want to thank everyone for making the service of my vehicle a painless and enjoyable experience. The service department, the shuttle staff and the office staff are top notch! Thank you everyone!

FortWayneChevy

6 de feb. de 2013

Kelley service does excellent work, and often times they are extremely speedy, especially with quicker maintenance like an oil change. This time around, though, they were slow in updating me on the work that needed to be done on my car (I waited around for two hours without an update), and then the rest of the work they did took longer than expected. I will go back the next time I need work done, but I was disappointed this time around.

Trail Blazer

5 de feb. de 2013

Always friendly, thorough and efficient. Looking forward to the opening of their new facility in 2013!

Bia S.

5 de feb. de 2013

Changed my battery today at Kelley. It was very quick and simple. Thanks!!

Loyal Kelley Customer

2 de feb. de 2013

I have been a Kelley Chevrolet customer for more years than I care to admit. I keep returning to purchase cars there because of their service department. My advisor (Phil Degitz) always goes "above and beyond" to keep my car in great shape. I especially appreciate the shuttle service that is available when I take my car in for service. Keep up the good work, Kelley!

Wife Pleaser

2 de feb. de 2013

My wife still likes her 96 LeSabre. It's been a fine car. Unfortunately, the catalytic converter went bad. Phil offered a reasonably priced option for a car that age, which many dealers might not have. They were polite, professional, timely, and attentive for this repair as with others they have performed for me. As a bonus, the shuttle service runs on time.

Ron Hettinger (Retired)

31 de ene. de 2013

# 1 dealership in my opinion .i will always deal with kelly.they do every thing right,any questions i have they are there to help.they treat me like i am there only customer,they have great service personal,great dealership in our town,THANK YOU KELLY...........

Richard Heller

26 de ene. de 2013

Walt Royer was able to get our car in right away. Mechnics were able to figure out the problem and repair car in a timely manor. Walt called to inform us of the problem, and was very courdeous.

007

25 de ene. de 2013

had to come back after being there 3 days ago but they fixed the problem with no charge

Bulldogs13

23 de ene. de 2013

I had a dead battery today. I called OnStar and they told me somebody would jump start my truck in 10 minutes. One hour and twenty minutes later a guy shows up in a Toyota car. He eventually got it started. OnStar did not contact Kelley. I was out in the cold weather. Once I got started I took it over to Kelley. They were SO kind. They got my vehicle in gave me a ride back to my dorm. Later in the day when it was done they came and picked me up. Excellent service and friendly people. I live in Wisconsin and am going to school in Fort Wayne. If I live here I would buy my next vehicle there hands down! Thank you!

Jerry

22 de ene. de 2013

Did a great job -- very nice people !!!

Churubusco

22 de ene. de 2013

Everyone is very friendly and always available when needed. Also enjoy the coffee and popcorn.

A. Dobbins

21 de ene. de 2013

I brought my car in for an oil change. i got right in and my car was done when they said it would be. Everyone is friendly.

Hal

21 de ene. de 2013

Several weeks ago we purchased a new Chevrolet Cruze 2LT from Kelley Chevrolet. Working with Chuck Kelly during the purchase experience was very professional and friendly and not the least bit intimidating with pressure. It was by far the most comfortable and pleasant purchasing experience we have ever had. The Internet Sales Specialist, Gene Albers, was very courteous and patient in showing us all the bells and whistles of the auto. Gene initially just reviewed the essential items to help make us comfortable driving the car and suggested we return at a later date and he would go into more depth regarding the other options the auto offered. Our return visit was just as pleasant.We had a minor problem with the console trim plate. We mentioned this to Gene, who said it would be taken care of and introduced us to the Service Consultant Walt Royer. Walt had the problem check out immediately, made a temporary fix, as new part had to be ordered. In about 2 days the new part came in, we received a call, made an appointment for the new part to be installed. I highly recommend Kelley Chevrolet. I think the best way to sum up Kelley Chevrolet is they project the attitude of The customers needs come first.

Michelle

20 de ene. de 2013

Each time i go in for anything, the service men are always poliet and treat me with care. Everybody there is always asking how things are and very concern for you visit. This is the only place i take my vehicle to get worked on.

Sandy

19 de ene. de 2013

We always go see Mr. Walter Royer for service. He is always helpful, informative, and very personable. He always lets us know how much something will cost and how long it will take. He always calls and lets us know when our vehicles are ready or if something unexpected shows up. He lets us know how much it will cost and if it is something that can wait a little while. He has never steered us wrong. I do and would recommend him to anyone who has service needs.

Jeanne RIchards

19 de ene. de 2013

ALways get fast and great service. Everyone you deal with is helpful and I feel that they are a honest company.

PhilliesPhan

19 de ene. de 2013

Had to have transmission replaced on my 2003 Chevroley Silverado; work was done at Kelley Chevrolet. Excellent Customer Service by Matt Jones explaining the Options, potential ways ahead. Matt did a great job getting me a replacement vehicle to use while repairs completed; made me aware of a Rebate offer; ensured my vehicle was clean and ready for pickup. Overall, I was very satisfied with the work performed and Customer Service at Kelley Chevrolet.

ScooterK

18 de ene. de 2013

Greeted promptly, knowledgeable employees, very friendly and helpful. All service issues were completed ahead of time and the work was excellent. My vehicle was clean and ready to go when I returned.

Don

15 de ene. de 2013

Great service, Walt was very friendly and courteous

Everleina Wattley

14 de ene. de 2013

Curteous receptionNice waiting arearefreshments

Sue K.

11 de ene. de 2013

Bought my car there 5 years ago and have always taken it there for service. The waiting area is clean and has everything you could need. If you need to get somewhere while your car's being serviced, they have a shuttle for that. Everyone I came in contact with was smiling and friendly.

SherylS

20 de dic. de 2012

I was overall pretty satisfied with the excellent service I received. Unfortunately with older vehicles you cannot always count on items that wear over time to stay fixed. The facilities and courteous staff of Kelley were top notch. I will continue to have my other GM vehichles serviced by them.

Cathy Davis

19 de dic. de 2012

All the guys in service were extremely helpful.You had two gorgeous Corvettes inside when the salesman asked if I liked the car? We talked for 45 mins. He was knowledgeable and witty. I thoroughly enjoyed my time spent in the Service Dept. while my oil was changed.

Mark Jarmus

16 de dic. de 2012

The entire Team at Kelley Chevy did a great job servicing my year 2001 Chevy Suburban. Chris Homan is an outstanding Service Associate.

Teresa

14 de dic. de 2012

As usual Walt did an excellant job of making sure that I received the best customer service. He gave me the best deal possible on my new tires. He had it done in the time promised and made sure that I had transportation to and from work.

Pastor

13 de dic. de 2012

Service department was ready at appointment time and finished when they said would be. Restroom was clean. Local paper provided. No pressure salespersons around.

Love my Cruze

13 de dic. de 2012

I have been a faithful customer for for over 20 years. I can depend on timely and great service every visit

camaro

13 de dic. de 2012

The customer service was wonderful,and quick and overall repairs was great!!!!!!I will always tell family and friends ,buy from kelley because you will be taken care of as they would take care of their own family.thank you chuck kelley for wonderful dealership.

Regina

12 de dic. de 2012

I regularly go here to get my oil change. They always have the right price I need for an oil change and the service is always good every time I go.

Patrick A. Lee

12 de dic. de 2012

Our Maintenance man Walt, is exceptianally wondedeful. He gives us great customer service. He knows us by name when we arrive.

Impala Owner

12 de dic. de 2012

Kelley's Service Department is the best. I've purchased several vehicles there, and Phil Degitz (my service advisor) always goes above and beyond to make sure my car is in excellent shape. Can't say enough about how much I appreciate all he does (and the shuttle service). The Service Department is the reason I keep returning to Kelley Chevrolet.

Fred Slyford

11 de dic. de 2012

Service and price very good. Difficult to get into from the East ....on-coming traffic and limited length of driveway between street and overhead access door. Safety can be a issue.

Beatrice Myers

8 de dic. de 2012

clean, knowledgeable service people

Paula Oliver

8 de dic. de 2012

Very friendly and professional. Work is done right in a timely manner.

Robert

7 de dic. de 2012

We are extremely pleased with both the Sales Rep (Dick Kauffman) and Service Rep (Walt Royer). Dick always greets us when we come in for service on our Equinox.Walt is the reason we continue to bring our vehicle back for service/repair as he is especially pleasant to deal with and "goes out of his way" to please (not typical of most service people). A real asset to Kelley Chevrolet.

PHTCDRV

6 de dic. de 2012

Had a wonderful experience at this dealership. Ask for Phil, he will help you get satisfaction every time.

Gary Drew

5 de dic. de 2012

They were quick and courteous. They found things I didn't know were wrong. They finished sooner than expected.

Richard

5 de dic. de 2012

Very good to work with and quality work. Prompt friendly service.

Rich B

3 de dic. de 2012

Friendly service, always professional when dealing with a problem, always able to fix any problem with my SS HHR, quick to offer a very good loaner vehicle when I needed one, very good people to deal with.

Chad Ebbinghouse

3 de dic. de 2012

They always treat me like a friend when I have service work done on my older Chevy vehicles. Also, they always get the work done right and they respect my vehicles to keep them in excellent condition. I always appreciate how I am treated there that I chose to drive about 45 minutes to have them work on my vehicles instead of taking it to a couple of dealerships that are a lot closer.

GoodSamCamper

2 de dic. de 2012

Ken Runyan and his Team did a superb job repairing my class C Rv body damage. Some parts siuations along the way, however, it is how well you deal wih problems and work towards their goal of customer satisfaction that counts.Great job at Kelly Chevy Rv dept.

Waters

1 de dic. de 2012

Excellant customer service. Scheduling for repairs was taken care and excellant service from Chris. I would highly recommend family and friends to purchase a vehicle from Kelley.

Rick B.

1 de dic. de 2012

I purchased a new vehicle a few weeks ago and had an issue with a defective tire. After talking to my salesman, Tim Laughlin, I was assigned to Walt Royer in the Service Department to address the problem. Both Tim and Walt expressed even more concern about the issue than I did. The level of service I received was over and above any service I have ever received from any dealership in Fort Wayne. I felt like I was the only customer that mattered that day. They gave me a comparable vehicle to drive while they replaced the defective tire under warranty (which took a few days since the tire had to be ordered). I can't say enough about the service I received from both the sales and service departments. I have owned (7) GM vehicles in a row but this was my first experience with the Kelley Automotive Group. If this is what I can expect in the future, I will be a Kelley customer for life. Thanks to Tim and Walt for turning an inconvenience into something positive.

malibu

1 de dic. de 2012

GOT ME IN AND OUT IN A EXCELLENT TIME VERY SHORT WAIT EXCELENT SERVICE VERY FRIENDLY SERVICE.

Malibu owner

1 de dic. de 2012

I appreciated the efficient service.

Mark Wagner

1 de dic. de 2012

We have purchased many vehicles at Kelley Chevrolet over the last 20 years. We keep coming back because of the excellent sales people and phenominal service. We have also directed many of our friends and family to Kelley. I would especially like to commend Steve Redding as an excellent sales person and Phil Degitz in service always takes care of us. We are looking forward to the new dealership being built next year.

"ianDC"

1 de dic. de 2012

I went in in for an oil change, great price and speedy service

john trok

30 de nov. de 2012

another good experience

Kelley Fan

30 de nov. de 2012

The Kelley Chevrolet Service Department is the best! The purchase process is short, but service is forever. That's why I keep buying at Kelley.

BRENDA RUSSELL

30 de nov. de 2012

SERVICE DEPARTMENT IS EXCELLENT. WE BOUGHT OUR NEW CAR HERE BECAUSE OF THE HISTORY WE HAVE HAD WITH THIS DEALER.

Happy Steve

29 de nov. de 2012

I have been buying my cars and trucks from kelley chevy for the last 15 years. And they have disappointed me. Keep up the great work Kelley.

sparky

29 de nov. de 2012

Walt is always very polite and prefessional, you can count on him to always give you a quick and accurate estimate. The valet service is an added bonus.

Kim Kay

24 de nov. de 2012

Great People, Great Service! Been dealing here for years.

Debra S

23 de nov. de 2012

I appreciate the efficient, thorough and personal car service/ repair I receive from Chris and the Service Team at Kelley Chevrolet in Ft. Wayne, Indiana.

Whitney W

22 de nov. de 2012

Took car in for its oil change. Pulled right in one of the workers approached me as soon as i got out of the car and asked what is the problem. Said i was there for oil change he wrote the vin down and looked up the car and said it will be bout half hour just wait in lounge. So we went to lounge where they gave us coffee and popcorn. Which we found nice. Probably twenty min later they called us to come and check out and we was on are way.

Mary Keeling

21 de nov. de 2012

They did what I asked them to do, an Oil Change, and nothing else .I appreciate it . I don't like having something else done that I didn't want done.

Connie Boren

21 de nov. de 2012

We have worked with Phil for the past 20 years whenever we've had a Chevy car or truck. We even worked with him when this lot was still Hefner Chevrolet. He and his team has always given us excellent service. He is the reason we keep coming back whenever work needs to be done on our vehicles.

Amanda Lawson

19 de nov. de 2012

Took my car in to get the air vents checked out because they werent blowing. The service dept kept me informed and fixed the problem very quickly.

Silverado

18 de nov. de 2012

I always use this location for all service events when needed. Purchased my Silverado new at their location 2002.

Amanda

17 de nov. de 2012

I always get my oil changed at Kelly. I love how fast and convenient they are without being pushy like other dealerships who offer this service.

Lynn K. Zehr

17 de nov. de 2012

I just bought my 5th vehicle from Kelly's, I've been dealing with them since the 80s My new truck is used and was a AsIs vehicle, 3 days after taking it home the check engine light comes on and I cheched it out and its the thermistat. I called them and they replaced it for me for FREE. They really stand behind all the vehicles they sell. they even gave me a new car to drive while they fixed my truck at no charge.

SandyF

5 de nov. de 2012

Our service representative, Walter Royer is the greatest. He is always helpful, informative, and always greets us with a smile. He is the reason we keep returning.

Kristy Huffine

9 de oct. de 2012

Walt Royer the service guy that always handles setting my appointments is always pleasant and kind and ALWAYS updates on the evaluation of my repairs. It keeps me coming back.

ManyRepairs

7 de oct. de 2012

I was not content with the fact that my car needed these many repairs. However, what made it better was the customer service. From the welcoming, fast efficient intake team who listened to me and took me to work, to the representative assigned to my service who called me and discussed calmly my options.

happy chevy owner

6 de oct. de 2012

keep up the good work, went in to get my 2012 chevy sonic oil changed,they were 100 out of 100! treated me like i bought the vehicle from them.

AJ Calkins

6 de oct. de 2012

I called into the dealer this morning and the receptionist said it would not be available until after lunch. She then proceeded to transfer the call to the service tech. The service tech said come right in and we will get to it. My partner totk the car in by 9:30 and sat in the lobby for over 4 hours. I finally tried to call him to see if he was out somewhere or in an accident. He said he was still waiting on the car.The car was finally serviced around 1:30 or 2:00 pm and he got home at 2:30. On top of being ignored for 4 hours. My partner noticed that the air pressure in all the tires were reduced from 30 to 26 and 27 psi. The recommended rate is 30 psi I verified the psi on the computer was correct. A service tech returned my irate call and said they checked the tire pressure. Well whoever checked the pressure actually reduced the pressure from 29 and 28 to 26 and 27. Thanks for nothing. When they offered to refund this change I accepted asked them them to simply tear up or void the check that was used to pay for the service. They said accounting would have a big problem with that. I said it hadnt even left the cash register and they said they would have to wait until the manager came in on Monday morning and he would determine if and how I would get my reimbursement.This was the worse service I have received from any oil change facility. Two miles down the road I could have gotten the same service in 15 mins and wouldnt have wasted 5 hours of a weekend on thier extremely poor performance

Craigg

6 de oct. de 2012

The staff was very friendly and knowledgeble about their products and services.

Thomas Pearson

6 de oct. de 2012

We have purchased and serviced vehicles with Kelly. They have always been up front and great to deal with. Service is A-one.

Happy Customer

5 de oct. de 2012

Have purchased my last 5 vehicles from Kelly Chevrolet and each time I felt like I got a fair deal. My last service dept visit was for a lock problem on the rear hatch of my SUV. I was greeted when I dropped it off. Called when the problem was diagnosed and called when the vehicle was ready.Since the service dept was open till 7 PM I did not have to leave work early and even though it wasn't needed I was offered shuttle service. All together I was pleased as usual with Kelley Chevrolet and will conyine to give them my business.

David Hentz

4 de oct. de 2012

Needed a last minute oil change as my schedule changes drastically each day. Called and had my appointment in less than half an hour; 1.5 hours after calling the entire process was done!

Nikki Farr

18 de sep. de 2012

Previously I was told I had to schedule an oil change, however today they provided the oil change service without an appointment. I was happy they worked me in, but I think they really need to be more consistent with their practices.

Moose

14 de ago. de 2012

Walt Royer in service did a great job and took great care of my car. I will go back again.

Kristy

10 de ago. de 2012

This service team Walt Royer and his technician are AWESOME. I always am treated as a person and respectable and Walt always always calls and explains the work to be done. This service call was quite expensive and I know I could have went elsewhere to have it done cheaper but I choose to stay Kelley/Walt Royer and team. Promotion Code 12312011

Shannen

9 de ago. de 2012

Very happy with the service we receive on ALL our Fleet Vehicles.

Good Deals Enthusiast

26 de jul. de 2012

They have the best deal in town. They are always kind to you. I have always taken my care there for the last 2 years. I have never had a complaint.

Chevy girl

25 de jul. de 2012

Needed an oil change and they were very quick and friendly!

jive55

24 de jul. de 2012

Have always had very good service.I take all my cars there even the (one) I did not buy there.

Equinox Fan

24 de jul. de 2012

From the initial purchase through all my service appointments, the staff at Kelly Chevrolet has gone out of their way to make me feel like I'm their most important customer. Steve in Sales greets me by name when I'm waiting for a service appointment. If you choose to wait while your vehicle is serviced, Kelly has 2 nice waiting areas, hot coffee and fresh, hot popcorn. The free car washes for life make it easy to keep your new vehicle looking sharp.

Doc Dale

24 de jul. de 2012

It was quick, easy and I saved $5.00 from facebook. Great!

Coppafeel

23 de jul. de 2012

Was quoted 45 minutes. Job was done in 30. Quick job.

Loving my Impala

23 de jul. de 2012

Walt Royer is just great he ensure's that you have a ride to and from. Keeps you informed of what's going with your vehicles. The whole staff there is very friendly!

studedude

23 de jul. de 2012

They always have my vehicle ready when they said they will. The price is right and it is always done right the first time!

Two Hit

23 de jul. de 2012

In Fort Wayne, when talking about Automobile Sales and Service, the name Kelley says it all....first class all the way.

lmccowan

16 de jul. de 2012

Great to work with one was of the best dealer I have been to. Gave me great price on my trade in and great price on the cruze I decided to get. I was very happy with the sales person. When it is time to buy another car I will go to them again.

Sports Car Enthusiast

7 de jul. de 2012

I purchased a new corvette from Kelley Chevrolet. The sales and service teams were excellent. I am totally satisfied with all aspects of our transaction. I would recommend anyone to kelley Chevrolet. Thank you for a pleasant buying experience!

Sammi8611

22 de jun. de 2012

Kelley Chevrolet always takes good care of me and my car. They are always honest with the repairs and let me know the cost before starting any work.

Brookso

21 de jun. de 2012

From looking to test driving, through the purchasing process, overall it was a great experience.

Equinox Owner

20 de jun. de 2012

Working with Chuck & Jon was a VERY pleasant experience. Best new vehicle experience I've had.

CAR MAN

20 de jun. de 2012

YOUR STAFF WAS VERY HELPFULL AND AWNSERED ALL QUESTIONS. THEY GOT ALL MY PROBLEMS LOOKED AT AND REPAIRED IN A TIMELY MATTER.

Picky about details

20 de jun. de 2012

Just picked up my Yukon from the Body Shop and once again the Kelley Team proved to me that they are the best in town! Anyone needing body work on any make or model take it to Kelley Chevy Body Shop and they will exceed your expectations!

prefer suv

20 de jun. de 2012

not in market for new yet, but service is good on what I already have. Walt is very good at the repair desk. He will tell me if anything is needed to be repaired and how long it will take to repair and offer to arrange transportation to get where I need to go.

customer

20 de jun. de 2012

Done quickly while I waited. We have used their service department before and will again, not only for oil changes, but other repairs.

New Truck Owner

19 de jun. de 2012

I have been a long time customer of Kelley Chevrolet but decided to see what some of the other dealers might be able to do with current incentive programs. I found that the best deal was here at Kelley's even after alot of shopping around. The salesperson was easy to work with and did not pressure me even though he knew I was looking at other dealers. They will continue to get my business.

Handsome man

19 de jun. de 2012

I always seemed to have a good visit when I go to Kelley Chevrolet for service or just looking at new models. Their staff is helpful but not pushy and they always take the time to explain the cars or repairs needed.

Golfer

19 de jun. de 2012

My husband and I could not be happier with the services we received for Steve Redding and the dealer ship. We were treated like we were important to them rather we bought new, used or not at all. We will highly recommend Kelley (Steve Redding) to anyone we know that is interested in new or used vehicles. Thank you, Shannen Auker

willow

19 de jun. de 2012

Service manager explained repairs & cost before beginning work. When work was completed, he explained what had been done and when recommended future repairs would be due.

Rando

19 de jun. de 2012

Had vehicle in for an oil change. Good price and customer service but the 'oil life' indicator was not reset. So I had to read the owners manual and reset it myself. Not difficult, just should have been done by the service dept. Also, the vehicle had a 'glue' odor in the interior that lasted awhile. Had to drive with the windows down with the temp at 90 degrees outside.

convertible lover

18 de jun. de 2012

It is nice to be able to go to a dealership for a reasonable oil change without an appointment. And the service is of good quality.

Happy customer

18 de jun. de 2012

I had an awesome experince at Kelley Chevrolet. The team was extremely polite and performed excellent service on my vehicle. I will definatley recommend them to all of my family and friends!

SUV Crazy

1 de jun. de 2012

We have been buying our cars and trucks at Kelley Chevrolet on State Street for over 20 years and have been extremely satisfied each and every time. They always make you feel special and like you are their best customer whether you buy or not. Their sales and service staff are very professional yet personable and attentive to all the details that are necessary to make you feel comfortable and want to return.

Elaine

1 de jun. de 2012

I graduated 1979 from North Side High School, which is located across the street from Kelley Chevrolet. Kelley was located on State Street then, and is still in the same location today (which speaks for itself). The staff is friendly, and the location is convenient (my younger son attends North Side High School today). Fast and convenient service. Thanks for listening :)

John B. Webster

10 de may. de 2012

Kelley repaired both front and rear brakes. And did a outstanding job.

jessie

9 de may. de 2012

Had great experience at kelly chevrolet will be back again.

Hockey Papa

9 de may. de 2012

When I brought my vehicle in for an oil change I asked to have a tire checked for the cause of a slow leak. It was not done.

Tired of GM repairs

8 de may. de 2012

This is our 6th GM vehicle in 15 years. It is the 5th one that has had engine/transmission problems before 50,000 miles. Thankfully, Power train warranty covered this one. Service dept was fine to work with but getting kind of tired of working with them.

Old Blue Truck

8 de may. de 2012

Oil change was good and done quickly. Service crew was helpful as usual. Thanks for the popcorn as well.

Loyal Customer

8 de may. de 2012

I've been a Kelley customer for many years. Once you buy a vehicle, your relationship (hopefully infrequent) is with the service department...not the salesperson. Kelley's Green Team (captained by Phil Degitz) provides excellent service every time. Another "plus" is the shuttle service (on-time every time!). I highly recommend this dealership and its service department.

Car buyer

19 de mar. de 2012

I had a great experience at Kelley Chevy. My sales person Jason Pfeiffer was really helpful and got me into what I was looking for. I will definitely be going back there in the future for my cars

Rich Cheese

19 de mar. de 2012

I bought a preowned Malibu from Jason. He, Brook, Don and Amanda were all great to work with! Thanks for a great buy

Kristy

16 de mar. de 2012

Walt Royer has excellent customer service and always accomodates my needs when my car needs serviced. Total asset to Kelley

Dr. Diane

15 de mar. de 2012

I have purchased three vehicles for my family from Kelley Chevrolet in the last ten years. I always have excellent service and had a very easy purchasing process. Everyone is professional and friendly.

Freaky Fast Girl

25 de feb. de 2012

I love my Impalla SS & was disappointed when I was hit in an accident. Kelley Body Shop was AWESOME to work with. My car looked better after it was fixed than when I bought it used last summer (Thank you, Adam Williams for another great gm product)! Thank you Kelley Automotive for all the great service over the years! I will always give you my business!

Trailblazer

10 de feb. de 2012

Great service and kindess as always. Andy Manor always takes good care of me.

Love my Chevys

24 de nov. de 2011

I have bought several vehicles from the Kelleys and always had them service them. I deal with Phil in service. I know he has been there over 20 years. He is great!

Family car keeper

5 de nov. de 2011

We took our family van to Kelly's for a repair. We pulled in and talked to the gold team service writer, Andy Manor about the problem we were having. Andy was very helpful and said he would have it fixed. We dropped the van off to be fixed the next day. When we picked up the van it was fixed and the cost was fair. Andy has always been very helpful whenever we needed repairs done.

Jenny

30 de oct. de 2011

Quick service, great staff. The shuttle service was excellent.

Car Dummy

27 de oct. de 2011

I was pleasantly surprised when the service manager worked with me on the cost and payment of the repairs. Customer service was great.

Noodles

24 de oct. de 2011

Oil Change service was excellent. Prompt and courteous. Thank you.

Mark J

24 de oct. de 2011

Was not able to get into closer dealer to me, and Kelly gave me many options to meet my needs.

Love convenience

21 de oct. de 2011

We purchased our GM vehicle at a Kelley store here in Fort Wayne. we come to Kelley Chevy for service on our cars as they are conveniently located on our side of town. Always get good service and the employees are friendly and trustworthy.

Joycee

21 de oct. de 2011

bought over eight vehicles from Kelley Chevy! Chuck Kelley is the best!

Menace

21 de oct. de 2011

Excellent service came in for an oil change and ended up buying a crew cab truck. Dick was a great salesperson!

New Tahoe

21 de oct. de 2011

We have been coming to Kelley's since 1996. We have bought several vehicles here and have had very good service.

Happy couple

21 de oct. de 2011

My wife and I have purchased many cars from Kelley Chevy. We always come here to get our car serviced, we tea en here from Marion because their service is just excellent! We are driving back to Palm Springs California for the winter and always return here when we are back.

Jeff S

21 de oct. de 2011

Purchased a 2006 Impala and Brian Bowman was my sales rep. He did an excellent job toward buying the car. The customer service is excellent.

Tall Tom

21 de oct. de 2011

I bring my vehicle to the service department because of the quality of repair and customer service.

Luvze

21 de oct. de 2011

Good level of service at this dealership. Get my oil changed here and today got my tires rotated.

Repair Customer

21 de oct. de 2011

Everything was good at the dealership, just in for service.

RedCobalt

21 de oct. de 2011

I could not have been more pleased with the servicing of my vehicle and the customer service at Kelley. My service advisor, Chris Homan, made sure my vehicle was finished the same day I brought it in, even though the gas tank had to be dropped to repair a cracked fuel line. Chris and the whole team at Kelley Chevy treated me well and I will be back because of it.

T wags

20 de oct. de 2011

They got me in an out in no time at all. My car was kept in clean condition.

jim.r

20 de oct. de 2011

This dealer has allways been friendly and efficoent in my dealings with them. I allways deal with Walt Royer in the service department and have since about 1996. Would recomend them to anyone.

Trish

19 de oct. de 2011

I want to win $500 bucks...does this do it! I bought my first car from Tom Kelly! Had it for 10 years...and I've kept buying from them since! A+++ dealer

Mamalena

18 de oct. de 2011

I think it is a fantasic dealership to go to. They will shuttle you home, and they even picked up one time. I love all the and the just seem to be great at what they do. I think everyone one should come here for sales and service.

ChucktheGreat

18 de oct. de 2011

It was springtime and I needed a convertible. Kelley Chevrolet not only had the best selection but had exactly what I was looking for. Make, model, price, color. It was a terrific buying experience!

ednaj3390

18 de oct. de 2011

I recently did a buyout of a lease at Tom Kelley. I found my salesman, Gene to be extremely knowledgeable of the entire process. The paper work was explained in detail and easy to follow. I would recommend this dealership and this salesman to my family and friends!

HappyNewCarBuyer

18 de oct. de 2011

The treatment I got at Kelley Chevy is second to no one in the Ft Wayne area. The didnt try to "sell" me a car. They helped me find the perfect car for me, my life style and most importantly my budget. Even though there store is old you can see they try to keep it clean and nice. I went to the little dealers and they just did not seem to care about what I needed or wanted. #1 in my book. 5 Stars are not enough in my book.