1SG Bob

5 de sep. de 2016

It was indeed a pleasure to deal with Louis again ( I purchased a previous Mitsubishi with him), Louis was very helpful-knows the product and worked closely with me throughout the buying process. Louis was focused on me getting and being satisfied with my choice, A 2016 Mitsubishi Outlander Sport SE. Also a thank you to Christopher in Sales Management for all o his help.

Steve

3 de sep. de 2016

Was ready for the typical hardball dealer approach... not necessary here. Great to work with. Joe Brader knew the Outlander features and answered any questions easily. I did my homework on this vehicle and had been to other dealers. Joe was substantially better than all others. Will return for future purchases.

Emmily schaller

31 de ago. de 2016

Thank you so much Jason you really are a life saver you we're so great to me my mom n husband you really made my day with coming threw

Zimmy25

19 de ago. de 2016

Bought my 2016 Lancer Gt a few months back and couldn't say enough good things about my experience. The process was very quick and painless and the most pleasurable car buying experience I have had and will def recommend to others looking for vehicles.

Gcom

18 de ago. de 2016

The guys at Kelly Mitsubishi were super helpful during this process. Mike, Jason and Chris were a great team. Joe Keller got us into the dealership after we inquired online. We were unable to get in for another week or so, and he gave us some time and followed up with us when he knew we were available. Mike did an excellent job of explaining the differences among the new and used outlander sports, and was also patient with us as we checked out some of the other vehicles on the lot. Jason was super helpful and stepped in to help us out when picking up the car and signing all the paperwork. He sat with us and explained all the different features of the vehicle that we bought. Chris did a great job of working with our budget and helping us feel welcomed throughout the process. As a whole, I never felt rushed and the whole team was very laid back and understanding of our needs. I would definitely recommend this dealership to a friend. For anyone interested in an AWD vehicle, the outlander sports AWD are great buys for the price point.

flyfishfanatic

18 de ago. de 2016

Jason did a great job highlighting the features of the 2016 Outlander and was extremely responsive throughout the sales process. We were able to negotiate a very good price on our SEL model, and the entire transaction went very smoothly. We expect this vehicle will provide our family with many years of reliable service, and we will certainly be stopping back to say hello and take advantage of the Kelly perks such as free car washses, wiper blades, inspections, etc.

Jhein92

9 de ago. de 2016

Joey was a great help when it came to picking out a safe reliable car for me and my soon to be husband. I have loved driving our new car since we bought it.

psalms138

6 de ago. de 2016

Amazing , helpful never felt more comfortable makes you feel like he's been you're best friend half your life looks for the best why to help you with any concerns.

coaster rider 659

4 de ago. de 2016

Recently went in to talk with the manager about buying my current Mitsu Sport. I was overdue for the 60,000 mile check. Had wonderful start, just like the excitement of anticipating a great coaster ride. They let me take a 2016 home because we didn't have time to finalize paperwork same day. Loved being able to try it out and have time to think. Went in the next day to finish paperwork and everything was changed from what we talked about .That felt like the scream while going down hill. I told them I changed my mind and wanted my 2011 back. While I was waiting for them to get it, the manager and the salesman were very concerned about what happened and what they could do to fix it. They let me take the new one home another night and promised to have everything ready for next day pick up.True to their word they had all the paperwork ready to sign and showed me all the new updates, synced my cell for me and I was off. I had mentioned a struggle with trying to decide lease over purchase because I wanted tinted front windows more than anything. They felt so bad about stressing me out and upsetting me, that as an apology, they offered to pay for the window tinting.That was enough for me to know they really were listening, and wanted to begin a relationship that would take us forward. That was like coming back into the docking area where you get off the coaster with the biggest smile on your face cause the ride was far more than worth it, and better than I thought, and even exceeded my expectations. Thank you Chris and Louie, you made a friend for life. My particular situation involved a 1,000. service bill and 1,000. loan balance to buy which they did and still managed to keep my payment affordable. I will be telling anyone I meet to consider Mitsubishi when looking for a car.

Cedarlkb

2 de ago. de 2016

This was a good experience. The salesman (Efain) was very helpful. It was easy and painless. He was knowledgable and everything was explained very well.

Les

1 de ago. de 2016

After my 2005 Silverado was totaled by a hit and run, I was on a very short time line to find a new truck. David showed me a 2011 with low miles that fit me perfect, and took a ton of weight off my shoulders by returning my rental and getting me out the door with confidence that I got the vehicle I was looking for, and most importantly the price I was looking for. Its tough dealing with insurance claims, rental agencies, and with a hit and run, the police....but David made it very easy for Me and my family to get some peace of mind with a certified used vehicle..

MEGHANHAMERSHOCK

29 de jul. de 2016

I'm 3 weeks and 1,000 miles into my new Outlander. Joe Brader exceed my expectations! I walked into the service department for an oil change and a check engine light. Within an hour I had my brand new full size Outlander. Joe has a bank of knowledge on the product he sells. I'm truly happy with my repeat Mitsubishi purchase.

SIMMONS71

28 de jul. de 2016

I recently purchased a 2014 Outlander Sport from Eric at Kelly Mitsubishi.He was Very patient and easy to deal.The entire process was great, and I would recommend anyone looking for a new Mitsubishi to get a hold of Eric.Thank You

Stacey28

27 de jul. de 2016

Jason, the salesmen i worked with was very experienced and patient. I test drove many cars both new and certified pre-owned and never once felt pressured to hurry and buy. Jason listened to what I wanted and helped me picked the right car for me.

Iloveyou2

26 de jul. de 2016

Micheal is a wonderful sales person. He made myself and friend very comfortable on my first visit. I came back the next morning. Thank you Mitsubishi family!

Juamat

23 de jul. de 2016

These guys are very professional, and gave me the best deal ever,,,,they help me out, so I could get the car of my dreams!!!

Raqriv12

23 de jul. de 2016

Great customer service I will always recommend Kelly Mitsubishi and Jason is amazing he is a very great person I had a great experience here with them.

Falcon

20 de jul. de 2016

In simple words easy,simple and fast, the staff is great, they know what they are doing and they are very professional.Thank you from a happy costumer

William1955

20 de jul. de 2016

All I can say is go see him. He will do what it takes to make things happen. Because believing in friend is the best way to feel good in buying a new or used car. Buy it from someone you can trust. We bought a new car and the car is great, we love it. Outlander is what I would recommend to any one looking for a car, go to Kelly Mitsubishi. Christopher Bennett and Jason Nicholas they are the ones that get it done

pornopenispaul

18 de jul. de 2016

What an Amazing experience with Sales Consultant Jason Nichols and Sales Manager Chris Bennett from Kelly Mitsubishi. They are both very knowledgeable about all the makes and models of the cars available on the lot; which kept me interested and wanting to learn more about each vehicle. I started out asking questions about the Outlander, which turned into conversation about the Outlander Sport, Lancer, Lancer Evolution, Mirage, and Mirage G4. Both Jason and Chris were beyond helpful when it came to sticking to my price range and making me feel comfortable about the entire sales experience without putting a bunch of money out of pocket. I will definitely suggest Kelly Mitsubishi to my family, friends, and anyone interested in wanting to buy a new vehicle.

Coachh1

18 de jul. de 2016

Great place to buy a car. They are very helpful and will give you the best deal. Love my new Outlander. Would highly recommend this dealership

Joegubby

15 de jul. de 2016

I purchased a 2015 Mitsubishi Outlander last year and Ken Grant was the salesman. Although he didn't work directly at Mitsubishi, he took the time to show me all of Kelly products that fit my description and requirements. It was a pleasure working with Ken. He is knowledgable, respectful, and patient. I returned this July and looked specifically for Ken. Luckily I caught him as he was leaving for the day. He jumped out of his car and spent about an hour with me (even though his shift ended). Once again, Ken identified the right vehicle for me and was a delight to work with him. I strongly recommend working with Ken if you're looking for a no-nonsense, straghforward, hassle-free experience. Great guy!!

Tim

15 de jul. de 2016

Everyone was extremely cordial and professional. They all listened to my needs and accommodated them. Mike in finance really worked hard. Jason is an excellent salesperson. Chris the manager is an exceptionally preceptive person. I'd like to work for Him! All in all a great experience. All thumbs up!

Megann5115

14 de jul. de 2016

I had a awesome experience at Kelly Mitsubishi!! Before i got there i had my defense up because i had a horrible experience 2 years ago at another dealership! So i easnt gonna let that happen again! Joe came out and introduced himself to my wife, my grandmother, and myself and he could feel the tension i had! But that didnt stop him, he took it slow and really left us know he was there for the right reason! At first i didnt know what to think and if he was being honest or just another sales person, but he really got to know us and slowly our guard came down! He did everything in our power to make sure we were happy and we could keep everything in our budget! I was allowed to take the car until thursday and when thursday came and i went back, he had our hearts and my grandmother even bought the car that she loved as well! Chris and Joe really made my family feel comfortable and made us believe that there are genuine people still out there!! Thank you both for everything you did to make us happy and satisfied!! You guys are amazing and we will be back!! Kelly Mitsubishi is where it is at!!

TashaD87

12 de jul. de 2016

My experience at Kelly Mitsubishi was great! They took the time to do my paperwork and make sure I was approved. They explained different options that were available and worked with me to get what I wanted. They are very attentative to offering drinks and food, where the restrooms are. It was an overall good time.

pricege

12 de jul. de 2016

We were looking for a new dealership after a very horrible experience at another (not to be named) dealer. My wife found the car I wanted at Kelly. After some very pleasant email exchanges I went down and was greeted by Ken. No typical car salesman pitches at all. He answered all of my questions about the car and let the car sell itself. I couldn't have asked for a better salesman. He related to me very well and he and his team worked more diligently than I could have asked for on the financials. I was very upside down in my previous vehicle and Ken was still able to make it work. I have already recommended him to several of my friends and can guarantee that I will be buying all of my vehicles from him in the future. Even if you think you found the perfect car or perfect dealer you should visit Ken just to compare. You will be pleasantly surprised for sure.

Ram guy 22

8 de jul. de 2016

great experience, I had Efain Lopez and Izzy as my salesmans and couldn't ask for any better service or professionalism. Everything asked was done and without any problems.

Jenn0420

6 de jul. de 2016

I owed $14,000 on a car with 108,000 miles on it. I was looking for a place that would help me with my negative equity situation. I found it! At Kelly Mitsubishi, they helped get me into a brand new car with 11 miles. Christopher, Michael, and Mike were fantastic and very helpful. Thank you!

Sonia83

4 de jul. de 2016

Kelly Mitsubishi I had Don Pryor as my salesman. Very welcoming and didn't feel out of place there. He didn't push me to by a car a cant afford. He worked my numbers and showed me cars in my price range. Wasn't push to buy anything I did not "LOVE." I had a blast picking out cars. Not like other dealerships I dealt with in my days made it boring and stressfully picking out cars. I would highly recommend anybody to go there looking to get a new car. So a big thank you to DON, CHRIS, And MIKE for making it happen.

lisa630

30 de jun. de 2016

Great experience. I never thought I would be leaving there with a brand new car off the floor. It was a wonderful experience. Mike Muniz, Chris Bennett and Mike Cury were so nice, very honest, upfront and patient with me, no pressure. I love my new car and I've been telling everyone how helpful they were in making my financial situation much better. They were very personable. I never thought buying a car could be so simple, easy, quick, relaxing, and rewarding....who knew???!!!!! :)

HEATHER S.

29 de jun. de 2016

I am going to recommend this dealership to everyone .We had a great experience. Louis was awesome.Definitely be back for our next vehicle.Great dealership highly recommend.

Ashley Kramer

29 de jun. de 2016

Great customer service. I had not interned to buy a car today, but Jason was very personable and he KNEW HIS STUFF! The car buying process was quick and painless and they did everything possible to get me the deal I was looking for. Thank you!

Bill

29 de jun. de 2016

Excellent experience. Liked working with Louis Rossanese, Mike Cury and Chris Bennett. Great vehicle. It is a wonderful well made SUV with great features and a great ride.

skyyblu

27 de jun. de 2016

I came to Kelly to buy a new car. My wife received a letter in the mail about the sale they were having til the end of the month of June. I walked in and was greeted by Mike Muniz. Mike was very friendly and went that extra mile to help me. I took a test drive and liked what I was driving. We got back to the dealership and started the process of the buy. Mike introduced me to the manager Chris Bennett and the friendship began. These two men really went out of their way to help put me in a new vehicle. I really respect these two men and everything they did for me. If you need a car new or used please talk to these two men. I'm sure they will help you with whatever you need to have done. I'm pleased to tell everyone who sees this review that I had a very good experience dealing with these two guys. Thank You: Ron Oswald

Carmen and Steven

25 de jun. de 2016

After going to several dealerships in a period of several months searching for the perfect vehicle it wasn't until we went to Kelly dealership that we were able to find exactly what we were looking for. When we first arrived we didn't think we'd be going home with a car,we walked in thinking the prices were gonna be too high and the sales person would be more concerned about making a profit than helping us but that wasn't the case here. Upon arriving we were approached by a very courteous,kind, and enthusiastic women by the name of Mrs. Mariely Rivera, she was more then helpful and willing to answer any questions or concerns that we had, her warm hearted demeanor made me feel as though we've know each other all our lives, she helped us negotiate a great and affordable price, never once pressuring us or trying to manipulate us into something we weren't comfortable with. I can honestly say that Mrs. Rivera was genuinely more concerned about putting us in a safe and affordable vehicle and making our interaction as welcoming as possible than anything else. So would I recommend Kelly dealership to my friends and family? Absolutely!!!! And I would recommend that they deal with Mrs. Rivera so that they can have the same exceptional experience we had. So thank you Kelly dealership for the perfect car, and hiring such amazing people. And thank you Mrs. Mariely Rivera for all your help and for making this experience so much better then any other place we been to, you are truly a professional at what you do. Sincerely Carmen and Steven.

Juliet

25 de jun. de 2016

I had the pleasure of working with Jason Nichols when I decided to get a new car this year. He made the process simple. I kept calling him for certain other things that I needed help with and he was always willing to help out?

cfoodsue

23 de jun. de 2016

Jason Nichols has been just great . For the last several months he helped me chose the right car and was very understanding about the problems I was having. On the day I finally got to lease my car, everyone treated me great and where very helpful getting me into a car I could afford and would meet my needs. I will recommend them to all my friends.

Luis O Belfort

22 de jun. de 2016

I came to this dealer after being shut down by other dealers and let me say they made it possible for me.

Hans

22 de jun. de 2016

My 2002 Mazda died on a Monday. After 5 hours of research Monday night I decided I wanted a Mitsubishi Outlander Sport 4WD. Tuesday evening I strolled into Kelly Mitsubishi and met Danielle. She was courteous, knowledgable, and easy to talk to. I took a few test drives and was about to leave when the manager and I got to chatting about a more expensive one (in a more desirable color) that was out of my price range. He came down to a reasonable price and I felt it was a fantastic deal based on the condition and mileage. Paperwork was drawn up and I picked up my car Wednesday evening, just 54 hours after my car bit the dust. I can't recommend them enough, especially coming from someone who hates the car buying process!

Tonyramos1995

21 de jun. de 2016

I was on my way home from work when I spotted this beauty out front on the lot. It was marked at a reasonable price, looked like it was still in mint condition and when I got to test drive it, ran like a charm. I want to thank Chris Bennett, Danielle Eichelberger and the whole Kelly Auto fam for being so xxxx cool and making my first car buying experience the best.

Katieee

21 de jun. de 2016

awesome! Had a great experience would 100% recommend to anyone! Mike is very informative and made my car shopping experience fun!

Vidalnad93

19 de jun. de 2016

Overall I had an amazing experience, I know I'm very picky and was stuck on one thing but working with Mariely was perfect. She hit all my request and more. Was a bit of a long process but worth the wait.

Emily05

18 de jun. de 2016

I would highly recommend going to kelly Mitsubishi, the service was great and everyone was really nice, they helped me get exactly the car I was looking for.

donrnc

13 de jun. de 2016

I was greeted at the door. The inventory I had previewed on line with color and basic options was right in front. Michael and Chris were great. I have had very great service at Kelly Mitsubishi. I love my new car.

Happy Jeep Girl

13 de jun. de 2016

I worked with Ken but there were a lot of others involved in the trasaction. I have looked for the right vehicle at the right price for a long time. I suddenly had it pop up on my e-mail. I emailed in and was answered immediately by the wonderfully polite and helpful Christina, who helped me set up a time to check out the Jeep. I arrived and was greeted as if I were family by Ken. He had the vehicle ready and set everything up with my trade in and we went on a test drive. He was positive he could make it work financially for me and long story short he made it happen! I can't tell you how easy it was. I have never had a car buying experience go so smoothly. All involved were pleasant to work with and Ken in particular was great!

Andie15

13 de jun. de 2016

I came to your dealership back in March with my current situation of having to downsize. I worked with Efrain and he was extremely friendly and sympathetic to the nature of what I was going through. He was able to show me some smaller SUVs and was professional throughout my experience. I did not purchase, but came back last week to continue to look and again worked with Efrain. In the end I settled with a 2005 Nissan Altima. Although it was out of my price range, again he understood my financial situation and was able to graciously work with me. I took home my Altima last week and will be returning at the end of the month to continue my business with trading in my 2011 Traverse to your dealership.Thank you to everyone who was able to help me get a reliable, affordable vehicle for myself and my family. Your professionalism is a match to what I would always expect a car dealership to be!

osmanyhernandez

12 de jun. de 2016

This was the best experience buying a car and the friendliest dealership I've been to. Jason P. Nichols was an excellent sales consultant , friendly and nice as well as Christopher Bennett. Jason gave me the chance to explain my situation and got me a good deal!!! I'll recommend this dealership to everyone!!!Thanks Guys !!!!Hernandez Family

Maria18015

10 de jun. de 2016

Efrain and Travis did a great job taking care of all my requests for a used car. They did not pressure me and were very accommodating. They made buying a car easy.

g&s302

10 de jun. de 2016

The product is great, the dealer personnel are extremely personable, knowledgeable, and pleasant to work with. The Sales staff and Management worked hard to make sure they understood and met our needs. We shop around, but always end up back here.

Alyssaringling6

10 de jun. de 2016

Very professional organized dealer ! Generous customer serivce . All have smiley faces and they try their best to get you out with your purchase as soon as possible ! My experience was absoutley amazing !!

Vlad

9 de jun. de 2016

Very easy going and friendly people. No hassle approach, straight forward but flexible at the same time.If you are looking to buy a car try Kelly Mitsubishi. You won't be disappointed.This is my first Mitsubishi and I love it so far.

Smkurtz

8 de jun. de 2016

Thank you so much for helping me get a new SUV. We needed it after rescuing our large dog, but i owed so much on my previous car i thought it would be impossible. You guys really went the extra mile, were SO nice, not pushy, and even taught my teenager all about the process. Unfortunately, there were a lot of customer (bc you're awesome) so it did take a little while. Other than that, I couldn't possibly be more pleased! Definitely grateful for the incredible warranty too.

patricia bachman

7 de jun. de 2016

don pryor did everything he could to make our experience easy. when i had a small problem a few days after he took care of it quickly. I would highly recommed kelly and don pryor to everyone.

Santo

7 de jun. de 2016

This is our 3rd Mitsubishi and I could not be happier with the experience. Louis (sales), Chris (manager), and Mike (finance) were the easiest to deal with and at no point did I really feel like any of them were trying to sell me anything. I have purchased cars from pushy sales people in the past, and it was truly refreshing to not have to deal with that. If you're looking for a car, go here. They will take care of you, and not just look at you like a paycheck.

Earl1017

6 de jun. de 2016

I have purchased at 10 vehicles from your dealership over the yrs,and have always had great service, this time was no exception, Don Pryor and Christopher Bennett where on top of it all.thank you again for the great experience, Earl Weller

Jena_W

6 de jun. de 2016

The people at this dealership are very helpful and did a very good job explaining what was needed and helped me get the best deal possible. They also put in time and effort to make everything a simple and easy process.

Arianasmom

4 de jun. de 2016

I had a great experience today shopping for my 16 year old daughter's first car! Kelly was our first and only stop, as we found what we were looking for. David was professional, yet courteous, friendly, and funny! I definitely recommend David!

Allyroosmom

3 de jun. de 2016

I went to another car dealership in the valley and had the worst experience. I said up front what I was looking for my budget and not one listened. Tried to put me in something not affordable, not good for what I needed. Kelly Mitsubishi and Danielle worked so hard to get me what was best for me!!! I absolutely recommend Kelly to everyone. I have already sent one person and they had purchased also.

Lisa

2 de jun. de 2016

Love my new Outlander Sport!! Since it was time for a new car I didn't hesitate to return to Kelly, specifically Louis, since I had a positive experience with a prior Mitsubishi purchase. He made me feel at ease and took time to make sure I got the best deal possible. Thanks again !!

Lancer15

2 de jun. de 2016

LOVE my Lancer, 2nd one, both purchased from Kelly Mitsubishi. Would absolutely go there again and refer friends and family to them! Thanks to Louis & Norris for getting me the EXACT color style & model I wanted for the price I wanted!!

Jan.W

1 de jun. de 2016

Love my new Outlander Sport ! Excellent service from this dealership. I have been a 27 year consecutive customer. Kudos to a fabulous salesman Louis Rossanese . He is personable , informative and not pushy at all. Keep up the outstanding service.

First new car since 2000

30 de may. de 2016

OUR CAR BUYING EXPERIENCE AT KELLY WAS VERY POSITIVE. OUR SALES PERSON, KEN, WAS VERY PROFESSIONAL, COURTEOUS AND HONEST AT ALL TIMES. THANK YOU KEN!

madison

30 de may. de 2016

The staff was very thoughtful and helpful. They answered all of our questions, putting up with all of our quirks. We test drove a car and they were able to provide us with the car we desired.

Ricky386

29 de may. de 2016

Jason left us with a great experience and we would use him again in a heartbeat. He was sensitive to our needs and did not get in to that auto sales guy rout schpiel I detest. He sensed my needs and acted accordingly without wasting my time. I appr4ciate that tremendously.Good guy

griffeyfan25

25 de may. de 2016

Fair and honest dealer would recommend. They understand their customers concerns and make it easy. Will use in the future. Thank you very much to everyone at Kelly.

KillerBlackWrangler

9 de may. de 2016

Mariely Rivera was very patient with us, found us the exact Jeep Wrangler we wanted, and got us above Kelly Blue Book value for our trade. I usually dread the process of buying a new car beginning when I see the salesperson walking towards me, but I could tell when we first spoke with Mariely that the process was going to be different. We have purchased at least 5 new automobiles from different dealerships and this was by far the most relaxed car buying experience I ever took part in. I definitely recommend Mariely's services to anyone looking for a new or used automobile.

Kim Haldeman

1 de may. de 2016

We are very happy with our selections.Mike and and the crew were great. We are very happy with our experience. Thank you the Haldemans

Gabriella123

28 de abr. de 2016

Mike was very helpful and was prepared with options to present to me that were geared more towards what I was looking for. It was the best experience I have had buying a car. Thank you!

AutumnBreeze

31 de mar. de 2016

Was a great car buying experience. I love my Mitsubishi Mirage. They made everything easy to understand. Wasn't looking to buy right away but drove out in a brand new car. Very friendly staff. Not overbearing like at other dealerships.

Mitsubishi15

24 de mar. de 2016

I love my Outlanders, would recommend them to anyone. I would also recommend Kelly Mitsubishi. They worked with me, they were accommodating and made Kelly experience enjoyable. Check them out today if looking for a new vehicle .

homer52

21 de mar. de 2016

Thank you!! I will be back!! Thanks for making buying a car easy. I have not bought a new car in 30 years I was scared!!!

steve cameron

20 de mar. de 2016

They took great care to make sure I had the right vehicle for my family and the best price. I will definitely look to them for my next vehicle. Highly recommended.

Betsy

19 de mar. de 2016

Louis is a very nice person as well a good salesman, he was easy to get along with. Also he knows the cars quite well. Hopefully we will have a good experience with Kelly.

ngocnguyen790

9 de mar. de 2016

First, we went to the Mitsubishi dealership in Quakertown and felt pressured into buying a car right away without even knowing the specs of the car. We then went to Kelly Mitsubishi in Emmaus and we were greeted by Louis Rossanese who was phenomenal and answered all our questions. He made us feel comfortable with investing money into a new car rather than pressurizing us to buy one.

tkemp1982

16 de feb. de 2016

I was dreading car shopping because of previous experiences...but, last weekend (in the below zero temperatures) my husband and I went out looking for a new car because the lease on my Toyota was up. Efrain was the only salesman to come outside and tell us to come inside and he would talk us through what we wanted (since it was so cold). I originally was looking at buying a preowned SUV but really couldn't make up my mind. Efrain walked from the used lot (in the freezing cold) to the Mitsubishi lot to bring up a new 2016 Outlander for me to look at. He listened to everything I was looking for and found the SUV in the price range I was ok with. He did everything he could to make the process as quick and smooth as possible since we had our kids with us. Efrain was super friendly and made sure we were happy and comfortable with our decision. Efrain was fantastic. Anyone that needs anything vehicle related should go see Efrain! I love my new 2016 Outlander!!

law1

11 de feb. de 2016

The gentlemen mentioned below were the best I have ever been associated with at a dealership. For 22 years I've always bought Toyota's until 2008 when I bought my first outlander. Over an eight year period of having it serviced at Kelly and dealing with Jim I began to realize that no were else had I ever been treated so fairly, and been given such great economical deals. After having my vehicle totaled by a young man on January 31st I decided to return to Kelly and these gentlemen bent over backwards for me. I bought a brand new 2016 Outlander SEL with all the bells and whistles and you know what, they only made a very small profit on this sale. This tells me of the commitment they have for repeat customers. Not that I'm saying I didn't get a fair deal in 2008 but this time around I literally "stole" this SUV. They also through in so many extras in for free that I could not say no. I was planning on going back to Toyota but after the way I was treated, this was a no brainer. I thank Dave, Norris, Lou, Travis, Jim, and Mo for their time and effort and they should be commended for their professionalism. Of and beyond what they needed to do! Couldn't ask for anything more.Respectfully,Michael J. BoylanPS.....................I will continue to have my car serviced there and will remain a repeat customer for years to come. My wife is now considering trading in her Corolla for an outlander so we can have His and Hers.

Houghster151

9 de feb. de 2016

I am blown away by the service I have received at Kelly! We traded in an 07 Mitsubishi Outlander about 1 month ago and purchased a 2015 Outlander Sport. Learning the workings of a new car can be quite confusing. David not only took the time to go over each and every detail with me but has been available any time, given me his cell phone to answer any questions that come up. He has been patient and kind and has been there, AFTER the sale!!! I would highly recommend Kelly Mitsubishi for anyone looking to buy a new or used vehicle. We live closer to another Mitsubishi dealership, but I will travel the extra distance to deal with Kelly!

Aubrey

6 de feb. de 2016

Don Pryor is the man! He's the best thing since sliced bread! The entire staff was very professional and friendly. I would totally recommend to friends and family.

J&J

5 de feb. de 2016

I needed someone who understood that I needed a safe, certified, pre-owned vehicle, that my whole family could use in comfort, as well as a small, safe car that my up & coming driver could use. We bought two cars from Louis at Kelly. We didn't need a lesson about the cars, we did a lot of legwork before we arrived. What we needed was a salesperson and a team of support staff who were courteous and understood our needs, did not keep us waiting all day to make a deal, and got us out on the road. This is what we got. We were at several dealers prior to Kelly, and we left them feeling tired and annoyed. There is a good team at Kelly, and we appreciated their willingness to work with us, and our budget.

Banandabear

3 de feb. de 2016

Highly professional staff with great deals for new leases. Dave is a very honest, and professional salesman. I would never go anywhere else!! Kelly mitsubishi has a new loyal customer for life!

jeep2016

3 de feb. de 2016

Louis helped us over at Kelly Jeep for the purchase of our 2016 Grand Cherokee. He was extremely helpful and accommodating. We knew exactly what we wanted and how much we were willing to spend, and Louis was respectful of that. Would buy from Kelly again in the future.

brokenase6022

3 de feb. de 2016

My experience leasing a new car was exceptional,my saleman David Chwastyk was very knowledgeable of the product he was selling which made me very comfortable with my big purchase.He was also very thorough with the delivery of the vehicle to ensure my safety.he went the extra mile to help me switch my insurance over as well.i would highly recommend him to others in need of a great car!

Angel

2 de feb. de 2016

The worst customer service ever.First you sell me a lemon then want to charge me an a and a leg to fix it you guys are out of your mind. I would not recommend anyone to go there ever!!!

jason1

27 de ene. de 2016

Awesome job done by travis. I was able to finance my first car through keith and travis was an awesome salesman. I will recommend travis and kelly in future.

Jamie153

29 de dic. de 2015

Thank you Travis so much for all of your help in purchasing our new car over the holidays. It was a great car buying experience.

Nicole

28 de dic. de 2015

We had an awesome experience buying our last car at Kelly Car and Truck. We will definitely be returning for our next purchase. Thank you Travis for answering all our questions in a timely manner.

ReneH

21 de dic. de 2015

Travis Nelson made my car buying experience very easy and enjoyable. Buying a car is not one of my favorite things to do but Travis made it almost enjoyable. I would recommend him (and Kelly Mitsubishi) to my friends for future purchases.

Crystal Alpha

21 de dic. de 2015

Buying a new car is not something I wanted to do, but I needed a safe and reliable 4x4 to handle the northern weather. I really enjoyed working with Travis Nelson when shopping for a car. He is extremely professional and has a wealth of knowledge that made buying a car an enjoyable experience. Norris Almarsi was just as impressive. Both genuine and sincere, and combined with finding an awesome deal on a great mid-size SUV, I would recommend Kelly Mitsubishi to anyone who wants to buy a car. I love the car and Kelly Mitsubishi is a great dealership because of these guys!!!

TracyGee1

21 de dic. de 2015

I can not express how happy my husband and I are with our new vehicle purchase. Travis Nelson was such a great help and helped us pick out our new car. We came to the lot not quite knowing what we wanted to buy but Travis found us the prefect Mitsubishi. Thank you Travis for all of your help!

Kap-one

20 de dic. de 2015

Worst dealership EVER for customer service. I bought a BRAND NEW lancer GT and after I purchased it I noticed a small rust spot above the tail light. I spoke to Jim Hillegass who is their service writer. He told me they are not obligated and submitted photos because it needed to be approved by corporate! A few months pass and I was never called back. Placing another call to them I discovered it was ruled carrier damage and they were not obligated to correct it. Wow! So you knowingly sold me a car with a rust spot? After mr. Hillegass basically told me to get bent, he passed me over to Norris Almasri who I left a polite message for but never received a return call or message! You jokers can sure call me to remind me about an oil change but not to resolve this open issue! Stay away from this dealership! All they care about is your money, not a positive customer service experience!

Josefernandez1

1 de dic. de 2015

Thank you for all of your help Travis. I was nervous about this car buying process but you made me feel right at home and confident in my new car. -

mrGLI14

30 de nov. de 2015

First time buying a (newer) used car so I was a bit skeptical, but Travis was very forthcoming with any knowledge about the car & dealership. He answered as many questions as he could, but i'm glad I did my own research first. Felt rushed during the entire process and the APR was much higher than I was first informed of. Price was comparable though and I've loved every second of driving my car.

Trucks98tow

26 de nov. de 2015

My wife went to Kelly Automotive just to look and fell in love. The sales guy Travis made her feel right at home. Next year when I need a new truck I will be sure to call Travis for his help. She is happy, which makes me happy! Thanks again guys!! Happy Holidays from your friends the Hoffmans.

Kia girl

25 de nov. de 2015

I gave Travis a 10 for caring in what I wanted and my budget. The manager Keith was so friendly and nice to me and my daughter. I would recommend this dealer and Travis to my friends and family. I like my new SUV. Thank you guys.

broccoli

18 de nov. de 2015

Excellent service! The Mitsubishi Manager and Travis Nelson did a great job on helping me find the right car that will last me for a long time. The whole experience was great five outta five for sure.

rspadt

14 de nov. de 2015

I have been going through Kelly Mitsubishi for ten years now. Don Pryor is my salesman. He's honest and gets the job done. I tell him what I need and he does it. I refer anyone I know to him. He has a lifetime client here. Just purchased my third car and I couldn't be happier!

Monkey2112

14 de nov. de 2015

I would like to thank Kelly and Travis for all the help with the purchase of my new outlander. It was a great experience. I will be back in the future to purchase another car.

ncarl

12 de nov. de 2015

Travis made it so easy to help me find the perfect car that would fit my lifestyle. I could not be happier with my purchase and for all of his help!

krilynwhite

11 de nov. de 2015

I don't think I got the best APR I could have...Felt like everything was rushed and they did not work hard enough getting me a better interest rate...I was told my credit score was at 660 something, don't remember exact...Letter I received back from bank score was at 716...Also the features of the car were not explained to me again everything was rushed...Will be going back to Toyota for next purchase...

Solajsei

11 de nov. de 2015

I recently purchased a vehicle and had the best experience I've had at a dealership. My representative was very friendly, approachable and did not make me feel pressured. Would recommend to everyone I know.

enzo11

11 de nov. de 2015

My wife and I recently purchased a used car at Kelly and had a wonderful experience buying a car from Travis. He knew so much about the outlander. Could not be happier!

Leah M.

10 de nov. de 2015

I stopped by Kelly to check out certified used cars. I found a jeep Cherokee that I ended up purchasing. Travis Nelson was a great salesperson- he was not pushy at all and was knowledgeable about the vehicle. I would definitely recommend friends and family to Kelly, and I would also tell them to ask for Travis!

James Rickard

10 de nov. de 2015

I bought a 2004 Town and country from Travis a few months back and the experience was amazing! Travis was helpful and knowledgeable, I received an excellent vehicle at a great price!

majormeg9

9 de nov. de 2015

Over the summer I was referred to purchase a car at Kelly and I had a wonderful experience meeting Travis and buying a car from him. I am very happy with my eclipse and will refer friends and family to him in the future.

patricio9

6 de nov. de 2015

I purchased an outlander sport from Travis a few months back and I had a such a great car buying experience. Travis had an amazing level of expertise on this vehicle. He knew everything about this car. I could not have been happier.

Kathys1234

4 de nov. de 2015

Travis made sure my Dodge Dart was extra clean. This car buying experience was very enjoyable and he made sure I understood all the features of the car.

Kkwhi

1 de nov. de 2015

Great overall experience, honest and friendly. Thank you for my Jeep, I can't wait for the snow. Thank you Travis and everyone at Kelly Used. K

schmoward

22 de oct. de 2015

Cesare was helpful in setting up an appointment and made sure i knew where i was going. When I showed up to test drive the vehicle, Travis was great at answering my questions and helped me without the 'hard sell' you sometimes experience with used car dealers. The finance guy got me a great rate on a loan too and was easy to work with. I did have one concern that came up right after I bought the car, related to something I noticed during the test drive. Jim in the service department was great to deal with and got things sorted for me promptly and professionally. All in all a rare and positive experience buying a used vehicle.

jb244661

21 de oct. de 2015

I purchased my vehicle in their used car lot on 10/10/2015. The vehicle was being sold "as is" however I felt comfortable purchasing the vehicle because of their 30 day vehicle exchange policy. At the time, nothing appeared to be wrong with the vehicle. I was told if there were issues with the vehicle I can get my money put toward the purchase of a vehicle of the same or greater value.After driving the vehicle 200 miles (conveniently 50 miles after their 3 day, 150 miles money back guarantee) the check engine light came on and the cruise control light began flashing. After getting a different dealership to look at the car, the vehicle needed about $2000 worth of work to pass inspection.On 10/21/2015 I spoke with Joey Brader and he spoke with his manager Bill Estadt. Bill Esdadt told me that there was no negotiation on price no matter what the car, if I were to utilize the 30 day exchange policy. When I asked for an explanation, he claimed that they lose money because the exchange value of the car is not worth as much as what they were giving me (what I paid for it). I explained that they didn't lose money on the exchange because I purchase the vehicle from them. Bill Esdadt claimed that since I put on about 800 miles and they have to clean the car that they would still lose money. I offered to pay a prorated fee for the miles I put on the vehicle, however this should not force me to pay ticket value on a car lot with prices already set at a value with the expectation for negotiations to be involved.Bill Esdadt was very unwilling to work with me or hear me out. I would frequently be cut off because he was emphatic about this policy. He claimed that this has never been an issue with anyone else but me. He did not provide any solution to the issue or refer me to speak with anyone.Joey Brader continued to try to work with my situation and went to speak with the new General Manager Jim Barnes. Jim Barnes claimed that he was willing to work with me on price. He claimed that "there was money set aside" for people in situations like mine and that he wanted to make sure I left happy. Jim Barnes made it appear that we could find a solution to the problem.I test drove a few vehicles and was happy with the selection. At this point I had spent 4 hours working with the dealership. After speaking with Jim Barnes, he was willing to lower the monthly payments and APR but not the listing price. I was mislead to believe that there was any room for negotiation. I left the dealership after 4 and a half hours.I was sold a vehicle and led to believe it was safe to purchase because I had 30 days to buy another. I felt the dealership strong armed me in to trying to buy a more expensive vehicle if I wanted to return a vehicle that already had $2000 worth of work to be done. I was only looking for a fair market value on a vehicle they were trying to sell that was over $2500 Kelly Blue Book. They would not reduce the price because they knew I had no where else to go with my car. I was stuck with either paying to fix the car they sold me or pay more than a car was worth to buy a new one.I was open to many solutions: helping pay to fix the damages on my car, offer a prorated exchange for the miles I put on, I even offered 15000k on a vehicle listed at 15500k but Jim Barnes was not willing to budge. I felt like I was taken advantage of then refused to be helped once I left the lot.Joey Brader was the only one at this dealership willing to work with me. He suggested multiple solutions and ideas to help. He was straight forward and willing to listen.I would not recommend anyone go to this dealership. You can not trust the managers or their misleading policies. It's unfortunately another example where a big company takes advantage of the individual because there are no repercussions for their actions.

saknecht

19 de sep. de 2015

Courteous, helpful, and truly sincere regarding all phases of purchase, financing, trade-in,saving on car insurance, a truly pleasant experience overall to my bother, his wife and myself!Would highly recommend Joe Brader, for his superior assistance to all of my friends!THANK YOU SO VERY MUCH!

Brando

31 de ago. de 2015

We had a great salesman, Mohamad was very informative and accommodating. We had to deal with the finance managers from a separate Kelly dealership across the street which were your typical pushy car salesman toolbags, however our experience with Kelly Mitsubishi and Mohamad were good enough to warrant my future return for another vehicle.

jnorberto

28 de jul. de 2015

UPDATE 1/14/2016: I had my car repaired with the help of the service manager John. He was probably the best thing that ever happened to this place. He really went out of his way to rectify a bad situation!!! He went above and beyond, my repairs were done in a timely manner and the repairs actually exceeded my expectations. I have been there twice now after for routine maintenance and they and they have done a lot of changes. The receptionist was nice and they got back to me right away.I am giving this repair shop another chance. But they really should know that its only because of JOHN that I am even willing to stay with this repair shop.Had requested my car be repaired here after an accident because this is where I got my car so I knew they would do a better job then some other place that progressive had requested. instead i got the run around like no other! Took over 20 days for repairs and then leading up to the end every other day was new problem. Trying to get a hold of someone in this place is hilarious, and even the receptionists dont know what the heck they are doing! They constantly transferred me to all the wrong people everytime I called. I mainly dealt with Jim and Robert when they actually answered or called me back.Got call on 7/27 at 4:52 pm that my car was done . I said great ill be there right now to pick it up and was told no sorry we close at 5 but you can come tomorrow morning. (why call me at 4:52 to tell me that) I said ok ill be there as soon as you open. About an hour later I get a call from Robert that he did a look around and realized my car still didnt have the tire put on and that it would be done by lunch on 7/28. So obviously if you stayed late you could have had me pick up the car. (customer service 101- of course ill stay, if you can make it right now) Well here we are on 7/28 i have left 3 voicemails and its now 2:04 pm. Chances are they are going to call me and say it will be done tomorrow. This place is a JOKE for sales and a JOKE for repairs. I would stay as far away from them as possible!!! I will be filing a complaint as well with the BBB because of how much BS i dealt with the whole time of my repairs. But at least they got the $10,000 in repair costs!!!!!! After not hearing back from anyone I decided to show up at the repair shop. And low and behold Robert is sitting at his desk and my car is done sitting in the LOT!!!!! SURPRISE!!!Then I got to deal with the nasty receptionist who has an attitude like no other and NO customer service what so ever! And I also confirmed that they have caller ID and avoided my calls.Finally get my car back after I pay my deductible and Robert says " sorry about everything"! REALLY! All day you had my car just sitting there!!!!! WORST PLACE EVER!!!!!!!!!!!!!!!!!!!!!!I hope they close this place down!!STAY FAR AWAY FROM THIS hole!

MrsRake

25 de jul. de 2015

These guys did anything they could to help us get into our new car. Outstanding service by these 3 guys: Sammy Swingle, (salesperson), Rick Serfass (sales manager), and Keith Hicklin (finance manager)

Marissa1121

14 de jun. de 2015

Buying made easy! Great guys to work with! Honest and very helpful. Helped me get my car with my budget! And I love it!!!!! Both of them are outstanding!

Abbyk1

16 de may. de 2015

I recently had a great experience at Kelly mitsubishi which was weighed heavily on the helpfulness and hospitality of my sales person. We never felt pressured to make a Decision and all the information we received was useful. The customer service was well above average. One of the only downsides was it did take quite a few hours for us to actually leave with the car. I would recommend Mohamed Almalla as a sales man for anyone. He did a wonderful job of making us feel comfortable with the car and making his assistance known if we went home and needed help. I would definitely make another stop there when looking for another car

Justin12101977

9 de may. de 2015

Excellent service and straight up talk no lies. Mohammed my salesperson was awesome and trustworthy. I never felt pressured or stressed and that was very important to me. I have been dealing with Kelly auto businesses for the last 3 years and after this deal I will for years to come. I told Mohammed this and will write it here I just to thank everyone at Kelly for great service.

valgreen17

2 de may. de 2015

We always have our vehicles serviced here, and we go right to Jim! Honest and friendly! If we are buying a car, Don Pryor is our guy. We have had excellent service and nothing but good things to say about the Kelly company. Thank you for all that you do!

josezuemi6

18 de abr. de 2015

Salesman were very friendly. We didnt feel pressured into buying anything. we felt comfortable and enjoyed our experience and we would recommend this dealer to everyone.

Poppa Bear

18 de abr. de 2015

I have purchased a number of vehicles in my day, but this was by far the easiest, most seamless experience I have had in buying a new car. I worked with Eric Sandrock. Before writing this review, I had read a couple, and couldn't agree more with a previous poster. He really listened to what I wanted/needed in a vehicle. The other dealerships I visited, their sales team tried to throw every little feature at me that I did not want or need. Eric listened, showing he truly cared about my car buying experience, and will/have referred family and friends to your dealership. People will typically write a review to chronicle a bad experience. I felt it necessary to write a review to share my wonderful experience. Thank you, Eric and the entire staff. Overall, your professionalism has ensured a customer for life.

Knyce215

17 de abr. de 2015

I came into the dealership looking to get a brand new Jeep, and Eric was extremely patient when I was considering which vehicle would be best for me, while still remaining in my price range. I made three visits to the dealership to meet him before I finally pulled the trigger on a vehicle, and he was happy to stay late after the dealership had closed to answer my questions and help me make an informed decision. I ended up driving away with a car I love, and I would recommend Eric Sandrock to any friends, family or coworkers who are looking to get a new/used car in the future. Thanks Eric!

Acucar

15 de abr. de 2015

I had my service performed on my oitlander and i was happy with the tune up my car is running great and i will be back for a new one soon

jets23

15 de abr. de 2015

Well I was driving along and my wipers stopped I came in hoping to leave my car to be fixed to my surprise jim told me to have a seat and he would see what could be done in 20 min I was fixed and ready to go car wash and all what a great team of guys

jets23

8 de abr. de 2015

I was in for service and a recall all the work was done fast and correctly jim was very helpful and he made sure my car was washed

Sandra83

7 de abr. de 2015

I couldn't be happier with my vehicle purchase! There was no pressure in the process and my time was well spent! My car buying experience was smooth and easy!

Colleen

17 de mar. de 2015

Went to Kelly Mitsubishi Monday after work and left with a beautiful 2015 outlander drives like a dream , The Best customer service ever Norris and Mohamad were great a good team got the vehicle I wanted at a great price They out did themselves would recommend them to everyone I have been dealing with Kelly Mitsubishi for almost eighteen years and hope to another eighteen years , thank you Norris and Mohamad Great job as I expected !!

jaypeg

16 de mar. de 2015

Eric Sandrock from Kelly Mitsubishi helped me find, test, and drive away with a car I LOVE - all in one morning. I ended up test driving four (4) cars while Eric patiently and thoroughly answered all my questions. I could also tell that he was ACTUALLY LISTENING to my needs and comments because his suggestions and feedback were all very relevant. Whether I asked questions about the fuel injection, the transmission, the bluetooth settings on the stereo, or the color of the paint, Eric provided well rounded, honest answers - and provided great assistance overall.35 Male, Easton PABought 2015 Lancer GT

Arp0414

12 de mar. de 2015

Great personality, knowledge of the vehicle, and friendly to boot. Travis helped me to find the car I wanted for the price I wanted. Highly recommend him.

Erin

25 de feb. de 2015

After the car I initially came to look at had been sold, Ryan gave me a list to look through to see if I could find something else I liked. He was also willing to take me for a test drive in the snow, which I was not expecting. Great experience overall.

monlo

21 de feb. de 2015

Mohamad and the manager were very helpful and knowledgeable when I was looking at cars. I am very happy with my purchase! Kelly offers many perks with car purchases that are much appreciated.

Rohan Bhattacharya

15 de feb. de 2015

Had a great experience buying a car from Kelly. Norris and Mohamad were both of tremendous help and forthcoming with information about the car. They understood my requirements perfectly and were ready to go the extra mile to help get me the car I needed. Also they were very courteous throughout the whole process.

quinteed

14 de feb. de 2015

Very thankful I met Troy December 2013...he proved to be the best car salesman I ever met. Now on 2/13/15 he turned my tragedy (Saturn Ion was totaled in an accident) into a happy ending by helping me purchase 2015 Mitsubishi Mirage. Troy has the knowledge, honesty and helpfulness to make the car buying experience a pleasure rather than a chore. Sincerely Erika D. Quintero

Lisa Kicska-Hoppes

9 de feb. de 2015

We were looking for a car for my husband. His interest was the Outlander Sport. We met Travis and he was very personable from the moment we met him. He was down to earth and not at all pushy. He was very knowledgeable and pleasant to deal with. I have dealt with many dealers in the Lehigh Valley over the years and I have to tell you up until now, I dreaded car shopping. Travis and Norris made this a pleasant experience for us. We liked the car and the service we received so much, we came back a few days later and leased another vehicle for myself. I wasnt even in the market for a car. Travis definitely made the car buying experience enjoyable. I have already shared my experience at Kelly with my friends and family and will continue to do so. Thank you Travis!

Melissapip

9 de feb. de 2015

My husband and I went into the dealership to simply take a look at the vehicle. Travis was very helpful but not at all pushy! We were able to test drive the vehicle, talks numbers, and buy the vehicle all in a short few hours! We are very satisfied with our experience at Kelly! Everyone we worked with there was great!

geddychick

5 de feb. de 2015

I recently leased a 2015 Outlander and brought my..."intimidating at times" father with me just to make sure that I was getting a good deal and not the runaround that a bargain corral would try to give me. Mohamad Almalla won both my father and I over immediately with his politeness and knowledge of the vehicle. There was no need to ensure that I was getting a good deal because Mo made it happen. Every worker I encountered was diligent and polite. I felt very satisfied, informed, comfortable, taken care of, and especially excited when I drove away in my new car. Thank you all!

Yotugg

17 de ene. de 2015

Eric worked tirelessly to get the vehicle that I want it at the price that I wanted. I had a difficult case with my trade-in and Erica Noris were able to work it to where everything fell into place I was able to get my vehicle with zero money down.

krinkrat01

2 de ene. de 2015

I purchased this car from Kelly Misubishi and had the great pleasure of working with a saleman by the name of Robert Crail. I found Robert to be knowledgeable about the product, and easy to work with. I was originally skeptical about the whole used car process but was suprised about how clean and professional the dealership was. Since, I have had my Honda, I have had no issue's with the car and my family travels a lot. I would highly recommend Robert as his follow up, professionalism, and attitude closed the deal on my purchase.

jacope

30 de dic. de 2014

I was looking for a car I would fall in love with and found it at Kelly. Troy made it easy and painless to find the car I would be most happy with. He listened to what my fiance and I wanted and was personable and easy to work with. The experience was great and I will definitely be back when we need another vehicle. Thanks again Troy!

jHoltzman

30 de dic. de 2014

Troy Held was a great salesman that treated me with respect. Much appreciated. I have not purchased a car yet but I will be back next week.

tcole9090

30 de dic. de 2014

by far one of the best helping hand dealers I've seen in a while Troy is my go to man if I ever want another car from that dealer lot

Jespi28314

30 de dic. de 2014

i drove up to Allentown to my brothers house from NC and faced major car issues. I was recommended to Troy from a family friend. He took care of me better than I could have ever expected. He listened to all of my concerns and exactly what I wanted and got me into a brand new Mitsubishi Outlabder Sport that met every one of my needs. I got back home safely with a new car, and wish I lived up there to recommend him to all of my friends and family. I'll drive all the way back, just to get my next car from him!

stevem266

29 de dic. de 2014

I went to your dealership and got service from troy held and I must say he was very great at his job. he knew a lot about the vehicles. He was very respectful and a nice person.

allsup414

27 de dic. de 2014

Personal skills where exceptional. Very knowledgeable. Not pressuring. I woukd recommend him to all of my family and friends. If anyone ever needs a vehicle see Eric.

Pete Howey

26 de dic. de 2014

I went to Kelly as I needed a vehicle, my previous car was totaled and I want to get another vehicle asap. I cam e from Stroudsburg Pa. as I found a vehicle I was interested in. I had NEVER heard any bad comments about Kelly Automotive. I drove in the lot and walked over to the vehicle and Travis Nelson came out. He was cordial and NOT a pushy salesman. I told him what I wanted and we were able to deal and I purchased the vehicle the next day. Travis made the experience enjoyable and painless. This a class and pressure free bunch of people, they try to please and make you happy and so far I am. Thanks!

laurencpanebianco

25 de dic. de 2014

My mother and walked the dealership where we found a salesman Travis. We had very specific interests. Travis said give me 24 hours I'll have the exact car you want. The very next day he came through. Best salesman ever!!!! His friend troy was also very helpful.

jordyna

25 de dic. de 2014

My mom and I went looking for a used car to purchase in early December, and we came across the lot at Kelly Mitsubishi. Fortunately for us, we ran into Travis. He was really friendly and helpful in finding us the perfect car for my mom. However, he not only found her a great affordable car, but he also located and worked out deals for three more cars for my mom to take home to surprise me and my two brothers with for Christmas! He absolutely made this year one to remember! Thanks Travis, you rock!

Csquared

25 de dic. de 2014

We went to 5 dealerships but made our choice with Kelly Mitsubishi due to the help of Travis. Travis was very friendly without being the overbearing salesman.

Mamatt

25 de dic. de 2014

I found my dream car online. Made 1 phone call and was greeted my Travis. He went above and beyond for me!!! I will remember this guy forever. I was scarred at first being so young buying my first car, but Travis helped me from A to B. The whole staff at Kelly was great. Even the guy with the hat "Troy" coffee was great, Bill was very helpfully and gave me a great deal on my trade. Thanks again guys. Matt

Cars

23 de dic. de 2014

First time we visited we didn't find anything we wanted. Upon receiving a phone call, we returned to find a hidden gem on the lot. Ultimately nervous about departing with the money, we night the car and our sales person was understanding and flexible.

skoch

22 de dic. de 2014

My parents had recently bought a new car from Rob and recommended Kelly! However, this was my first experience purchasing a car. After a few awful experiences at other dealers... Robert Crail was a terrific person to work with! Really made me feel comfortable during the entire process.

lila

18 de dic. de 2014

Bought a evo MR from joe and it was great. The entire staff worked hard to help me get a great loan. If you need to know anything about the mitsubishi joe is your guy.

dan.butkus.39

12 de dic. de 2014

I've had my share of buying cars in the past but this time I actually had a fun time of it. My salesman, David was very knowledgeable, friendly and helpful, even going as far as setting up the blue tooth when it was an hour and a half after he should have gone home.

diane92353

9 de dic. de 2014

The first person to greet my husband and I was Troy Held, he knew his auto inventory very well. We drove many different cars until we decided on the one. I would definitely recommend this dealership to family and friends. Especially Troy Held. Thank you for your caring concern for your customers.

mbelke

9 de dic. de 2014

I met With Troy Held a few weeks ago. He is by far the best sales person I have spoken with when looking for a new car.

kaidysmom

3 de dic. de 2014

With 3 kids in tow, (while pregnant) my husband and I went to look at a car. Troy was amazing, understanding, informative, and patient. He answered every question we had and worked with us to make sure we ended up in the car that worked best for our growing family. This is the third car my husband has bought from Kelly. Troy did such a fantastic job that he changed my opinion of Kelly salesman (having had a bad experience with one over a decade ago). I see a future of car buying through Kelly and Troy. Thank you

slickss24

3 de dic. de 2014

First time buying a new car and couldn't have been a better experience!! Troy helped explain every little detail and made my buying experience a real pleasure. Will definitely be recommending the Kelly group to anyone looking to buy new or used

amanda.marie.16940599

2 de dic. de 2014

Troy was patient with my parents and I as we decided what was the best situation and car as the first car in my name. He found something that made both parties happy with the purchase. He has been able to answer any questions or help me in any way even since the purchase months ago. Great guy, highly recommend!

danyelle4868

2 de dic. de 2014

Troy was very helpful and kind. I feel he went the extra mile to help me. When the time comes for another vehicle, I would definately come back!

pete suida

1 de dic. de 2014

Troy Held was amazing, and straight forward with every detail about my new purchase. I would highly recommend this Dealership, and especially trust Troy Held with any purchase..

patricia.gresh

25 de nov. de 2014

I'm 61 year old female and I always hated to go car shopping, but, my experience with Troy Held was wonderful! I bought my daughter the car of her dreams, with no hassle and pushy salesman! I will be purchasing all my vehicles from this gentleman and his dealership, recommending them to everyone I know!Best experience ever!!! GO KELLY------------FOR HIRING THE BEST SALES REPRESENTATIVES EVER.

Cheryl Wargo

21 de nov. de 2014

I love the car. Eric thanks for being patient, I knew exactly what I wanted and he and the Kelly team got it for me.

Es041192

19 de nov. de 2014

We came in for a bigger vehicle due to our family growing. Our sales person explained everything detail by detail to my husband in spanish. He did a great job. We are very happy with the outcome. thank you! Keep up the good job Mohamad.

pderr

18 de nov. de 2014

Eric was a wonderful salesman to deal with. He listened and understood exactly what I was looking for, and he was not pushy at all. He went above and beyond what would be expected from a sales person at a dealership. I'm very happy with my 2015 Outlander. Thank you Eric!

sk042559

13 de nov. de 2014

Travis, Bill and a guy with the nickname of "Pockets" (?) had all the patience as I kept taking out car after car until I found the right one. They never even got upset or tried to push me aside and they never put pressure on me to purchase anything.

srocco0519

12 de nov. de 2014

bought a 2009 jeep. found a few things i didn't like about it and a month later traded it for a 2013 Mitsubishi outander sport. absolutely love the outlander! Troy was amazing! he really stepped up and made sure that everything went smoothly for us! i will gladly come back to buy my next car and will refer all my friends! thank you again Troy for not only being my sales guy but being a friend when i need it! :)

juliekypreos

11 de nov. de 2014

Jason was extremely helpful and professional in helping us to purchase our vehicle. We would highly recommend him to anyone looking to purchase a new or used car.

Phrontistai

10 de nov. de 2014

I was pleased with the deep knowledge of the Nissan Frontier I purchased from Kelly a few days ago. Even though the sales man does not regularly sell Nissan's he had done his homework and was able to tell me a lot about the vehicle. Overall the experience was smooth and the price was very good.

rfunk29

8 de nov. de 2014

Thank You Travis! I truly am greatful for your kindness, your patience, and your time you gave to help me purchase my 2011 Nissan Rouge Krom. I will recommend family and friends to you for purchasing a new or used car. I truly feel today I purchased a great vehicle and gained a friendship. Thank You!

sharon.ande

8 de nov. de 2014

I was looking for a new vehicle, my car was in an accident. I saw the car I was looking for and sent an email, The dealership contacted me right away. By the next day I had my Chevy Equinox. Jason was extremely helpful, and made my experience with Kelly risk free a good one. All of the staff at the dealership were very professional and friendly. I love my Chevy Equinox, it is a good fit for me. Thanks for all your help Jason and colleagues.

jjcard

8 de nov. de 2014

Special thanks to Rob Crail, Norris Almasri and Keith H at Kelly Mitsubishi who made our new car purchase a pleasure. They all went out of their way to help us get the car we wanted for the price we wanted. Just a great bunch of guys. Highly recomended.

Blanca1

7 de nov. de 2014

It was so seamless. I thought it would be a head ache but Mohamad work diligently and was extremely nice and helpful! I would definitely recommend everyone I know to buy a car from him!

joey.gilmore2

4 de nov. de 2014

I drove into the dealership and was greeted by this very courteous dealer by the name of Jason Nichols. He was very informative pointed me in the right direction when I had No idea what I was looking for. I never felt rushed which is a big plus for me. When I had a question Jason answered my question honestly never tried to bull Sat#t me. Very happy with this salesman's service I will definitely be stopping back and will only do business with this salesman. I was already impressed with the facility but the sale person Jason Nichols put it over the top for me.

k.and

2 de nov. de 2014

I had the privilege of working with the most professional, patient, customer-oriented sales consultant I've ever purchased a car from. Troy Held is truly an outstanding individual and went above and beyond all of my car buying expectations. He took the time to evaluate my wants and needs and was able to get me into an amazing car for a truly amazing price. Troy is truly a stand-out professional in a business of sharks; I am a customer for life.Thanks again Troy, and the entire Kelly Car and Truck Team.

MarePa2

25 de oct. de 2014

I needed to trade in my 2013 Lancer (that I loved!) because I had lost my second job and needed to reduce my monthly payment. I met with Joe Brader, who walked me through the process, and with the utmost respect and suggestions as to the best way to go. I was planning on downgrading to an older model, but he led me to a 2014 Mirage that met all my needs and cut my monthly payments. The savings in gas mileage is an added plus! Joe was knowledgeable, polite and fun to deal with. I will definitely recommend Kelly - and especially Joe - to friends. I also want to thank Keith, the financial wiz guy, who went out of his way to shave some % points off my APR by finding a lender who could offer me more. THANK YOU!! And Joe, once I buy a cell phone that brings me into the 21st Century, I will come back and have you set up my bluetooth again!

Kashannon88

20 de oct. de 2014

I brought in my 2009 Lancer for a horn that didn't work. Jim took care of me I was in and out if there in 30 minutes found out it was just a fuse and he took care of it in a timely manner.

stelau2001

20 de oct. de 2014

Troy Held listened to everything we wanted between price range and worked to get us a fabulous low monthly payment. This was our second purchase from them and would do it again in the future!

ALu610

20 de oct. de 2014

i was referred to eric through my insurance agent and Eric did a awesome job helping me get into the car i wanted at a great price! i would definitley reccomend eric for anyone who would like to purchase a vehicle. overall everything went spectacular.

anne.newhouse.5

16 de oct. de 2014

I had a terrible experience when the transmission on my paid-off "baby car" died. Another dealer convinced me she was not worth fixing and talked me into a vehicle that I drove for 10 days before they called me to say they could not get the financing. I was left without a car and the option to get my baby back as they had already sent her to the junk-yard and could not get her back. I had to argue with the owner to get any compensation for my car. After an exhaustive search I walked into Kelly and met Travis Nelson....I explained my situation and within a half-hour I left with a reliable vehicle and financing in place. I am so grateful to Travis for help and for finding me a vehicle that I could afford and that is reliable. Everyone at Kelly has been very professional and friendly to work with. Save yourself the time and worry and just start at Kelly in the first place. Thank you all again for everything!

mack113

16 de oct. de 2014

Troy helped me get my monthly payments down to what I was paying on my old car. Which was a plus esp. being on a tight budget. Every time I had a question about my Outlander Sport, Troy responded very quickly and always pointed me in the right direction. ~Thanks Kelly Mitsubishi and Troy!

Driver4Hire

15 de oct. de 2014

I had been researching for a while and test drove a lot of other vehicles at a lot of other dealerships with many leaving me with a bad taste in my mouth. I contacted Kelly online and they called me back within the hour to schedule an appointment. I was running late for my scheduled appointment with Dave, but they were still able to squeeze me in on to speak with Joe on a busy saturday. I went in having a good idea of what I wanted and Joe was able to answer the -very- specific questions that I had about the vehicle. When you speak with someone in automotive sales you can tell when you are talking to someone who just sells cars and someone who is a "car guy"; Joe is the latter. He was very honest about some of the reviews made about the vehicle and what analysts believed were shortcomings, and made my selection easier. Joe stayed late to make sure that all the I's were dotted and the T's were crossed. When I bought my Subaru, I never thought I would buy another make, but now I am the proud and delighted owner of a Mitsubishi Outlander Sport and I'm not looking back.

jobaro

14 de oct. de 2014

I had a noise concern and as a single parent don't have much money. Jim was courteous and made me feel comfortable. Turns out his mechanic figured it out with minimal cost to me. Thanks guys.

Dcskater1001

14 de oct. de 2014

Troy was very helpful in my car buying experience. I would buy another car from them and recommend buying cars from them. Thanks again troy

pugsley717

14 de oct. de 2014

Troy was helpful , kind and went out of his way to help us find the right car for our situation. I will certainly recommend him to all of our friends and family.

Kellyxann

14 de oct. de 2014

Troy was great and knowledgable he made the car buying/ leasing experience smooth and super easy for me! I have been to other dealerships before and never really leave satisfied with my purchase ..like I did at kelly!

andrewportz

13 de oct. de 2014

Got a beautifully well kept 2011 Prius 2 at Kelly used and it's been great so far.Troy Held got me the price I wanted without any haggling and made it a smooth experience!They have a lot of nice cars with something for every kind of budget.The finance office was easy to deal with and gave me a great deal on and extended warranty.Thanks again Troy and thank you Kelly

leisterama27

13 de oct. de 2014

I brought my outlander in for service and everything was repaired properly Jim took very good care of me and explained what he did so that I would understand.

LHutter

13 de oct. de 2014

Bought my first Mitsubishi from Troy Held last Nov and love it! Great service at time of purchase and still continuing almost a year later. Keep up the great work Troy!

kbower36

10 de oct. de 2014

I had my vehicle serviced and Jim was great. He was very courteous and helpful. He answered all of my questions. Couldn't have asked for better service. I had an overall wonderful experience at this dealership!

jobaro

10 de oct. de 2014

I took my Outlander there because my check engine light was on and I was concerned. I was greeted promptly by many friendly people, and Jim, the advisor, was prompt and helpful.

Cardij

6 de oct. de 2014

Rob is friendly and fun to deal with. He has a good sense of humor and good charisma. More importantly, Rob understands people and how to work with them. He works hard to establish a mutually beneficial relationship between the dealer and customer. He will do what takes to make happy, returning customers.

vknauss

4 de oct. de 2014

Jim was very knowledgeable about my Lancer and what was wrong with it. It got fixed right the first time. I will keep coming there for service.

RollerCoaster233

2 de oct. de 2014

Amazing employees avalable to help and are not typical "pushy" car salesmen. They are reasonable in their prices and will work with you to get you to the car you want. Are honest with you.

Skylarquin

27 de sep. de 2014

Kelly Mitsubishi really cares about its customers. They will work with you to get you the best possible price on the car you want. I just purchased a new car and I am really happy with the entire car buying experience! Ask for Mohamad, he goes out of his way to make your car buying dreams a reality! He's nice too!!

lmaluchnik

14 de sep. de 2014

I went to Kelly Mitsubishi with not the best credit looking for a used safe , reliable vehicle. After talking with Joe Brader on the phone and running my credit I decide to go there and sit down with Joe and discuss my options if their were any. Nothing here was sugar coated, no false promises , and no b.s. Joe and his team including Norris Almarsi and Keith Hicklin opened every door as soon as one shut to help me. Keep in mind this was a SATURDAY. After spending the whole day there, I was never made to feel rushed or that these guys wanted to leave and go home. Well I didn't end up getting the used car I was looking at. ..I drove out of there in a brand new 2014 Mitsubishi Outlander Sport in the color I wanted at a price I can make work. I could not stress how thankful I am for Kelley Automotive and the team that helped me especially JOE BRADER who went above and beyond to really help not only me but another lady who was there. We didn't get out of there until 8:30 , they close at six on Saturday that alone shows the dedication. Thank You thank you thank you. HIGH RECOMMENDED. I WILL SEND ANYONE I KNOW WHO WANTS A CAR TO THIS DEALERSHIP.

Gcyr

9 de sep. de 2014

Eric, Norris and Keith were Great! Eric was very patient and Informative and addressed all my concerns. I shopped 4 other Mitsubishi Dealers , but Your team at Kelly, They worked above and beyond to find me a 2014 Outlander in the Color and equipment I specified and at a great price! Keith got me great terms and Norris came up with a reasonable trade offer to make the purchase affordable.

Mjaymes

3 de sep. de 2014

Travis and Rob were amazing to work with. So knowledgeable and understanding of what I wanted. They made the car shopping experience enjoyable. And Carey Clayman made the financial specifics so easy to work out. I was extremely happy with the whole process and will absolutely refer my clients to them.

bluvirgokiss

2 de sep. de 2014

The salesman was not pushy and was very friendly! He knew the car and gave all information necessary to purchase it. Hats off to you!!

liad9230

2 de sep. de 2014

Our salesman, Rob Crail, made our 4th vehicle purchase from Kelly Automotive Group easy! His people skills are second to none! He is a no pressure, down to business, laid back salesman. The entire Kelly Risk Free team treated us like royalty. We recommend this dealership, and Rob, to all of our friends and family. We will be going back soon for another.

alliegator27

27 de ago. de 2014

I just bought a used car from Kelly with an extended warranty, Travis Nelson was my sales person and Carey helped with financing. Overall my experience was great, Kelly offers very fair competitive pricing and gave us the best price on our trade. Travis and Carey were wonderful to work with and I appreciate all their help!

shannon.dusko

26 de ago. de 2014

I would highly recommended this dealer. Our salesman went out of his way to find us the type of vehicle we wanted within a price range that was affordable! There was no pressure to purchase, and every question we had was answered to the best of his ability.

Rob Levengood

23 de ago. de 2014

Treated very well by our salesman, Rob Crail. He was very low pressure, made us an offer on our car for a trade in and we spent a few days to think about it. He never tried to call and hound us about it one time. Later that week my wife called back to Kelly Auto and made Rob a counter offer which he accepted over the phone. Picked up the SUV on Saturday and everything went very smooth. Will be back in a few years to look for a truck for myself.

Louandsandra

14 de ago. de 2014

Travis and the whole crew at Kelly automotive group gave me and my son an awesome experience when we came to buy his first car ! Travis was great, he was kind, knowledgeable and professional It was a total different vibe than most dealerships. No sales pitch or pushiness, a great place to do business. I am definitely going back there again for me and my families future purchases

Ianbecker101

13 de ago. de 2014

After the used car I was interested in had been sold, Eric actually was able to get the buyer to come back and let me test drive the car because he said he can get me a brand new one. After test driving it and really liking it, we settled on a very reasonable price. This is the second car I have bought from this dealership, and Eric makes the experience a lot more smooth.

abi_p2012

7 de ago. de 2014

I enjoyed my time there. Travis was very helpful and professional. Was very easy to talk to and answered all the questions we had. What we loved the most was that he did not pressure us into buying a car. Was not like most sales people that are pushy.

donald.johnson.9480

5 de ago. de 2014

Kim was great. Although she is new at sales, it did not show until the paperwork time. You asked us about our price range and did not try to pressure us to go beyond. This was one of the best car buying experiences I have had. Kelly risk free is a class act

jessiixobabii

28 de jul. de 2014

I enjoyed my time and all of the careful time and effort Eric put into finding me the best deal and car. I love the car very much and it was a smooth and joyful process. I would certainly recommend him and the dealership to anyone else who may be inquiring about a car. Best experience at a car dealership!Thank you again Kelly

MANGUYEN

27 de jul. de 2014

Eric made sure to take care of mine and my husband's needs when it came down to purchasing two vehicles. He went out his way to make sure we where satisfied with the vehicles sales price, made sure to take into consideration the comfort and safety of our children. I recommend on anyone looking for a great car and good deal to visit Eric Sandrock at Kelly Mitsubishi.

babyywaiwai

20 de jul. de 2014

great personality and customer service. great prices and willing to work with you. great knowledge and had plenty of information on all vehicles. great patience with customers.

nic0919

10 de jul. de 2014

Rob was great in helping me with my purchase. I recently had my vehicle totaled from the hail storm in May. The transaction went very smooth.

JG610

9 de jul. de 2014

Eric did a fantastic job in helping me obtain the vehicle . He thought of every different option and pointed me in the right direction. He got me the best deal on the car !!!

breesnader

8 de jul. de 2014

Eric and Norris helped me get the perfect car for me after switching between the sport and different models of the lancer, I finally decided on a lancer gt, so Eric and Norris went out of their way to find exactly what I wanted and found my new car in york, pa. Had it back at the dealership in a.timely. fashion and i couldn't be happier! Thanks so much!!

RoseSobs

7 de jul. de 2014

Eric did a fantastic job in helping me obtain the vehicle I so desperately wanted. He was very friendly, professional, and attentive to my needs. Great experience. Thank you Eric!!

slimpickings

1 de jul. de 2014

This review might seem a little strange - since I did not make my final purchase from Kelly Mitsubishi. BUT, I would be extremely negligent, I did not compliment the Kelly Mitsubishi dealership. The sales effort of David Chwastyk and his Sales manager was an outstanding experience. I have purchased several new cars and cannot believe I am taking the time to commend a dealership on their sales interaction and process. David was one of the most knowledgeable, professional, responsive, patient and courteous - sales representatives I have ever worked with. I never had many questions, since all the information was well presented and communicated during the car inspection and test drive. Thank you and I am sure we will be back!

cohick

30 de jun. de 2014

Everything was great for the first week, Said they would check out problems I had with the new vehicle when my car goes in for "we owe you part" upon buying vehicle. Took it in, they refused to fix problems, after it took a week for me to get ahold of someone to find out if it was approved they said they wouldn't put any money into it since they wont be making anymore money off of the vehicle. Even though we made them aware of the issues within a few day/week of purchase and they said it went threw a 120 point inspection!!. Service engine light comes on, took it in to have plugged in (Dave assisted from service)and refused to hook vehicle up until $95 is paid first. took to auto zone showed manager at Kelly the slip of issues he says its covered under warrenty if any problems have service call but Dave says its not and wouldn't call the manager. Also, they NEVER submitted the registration and a month later I got a refund for online registration fee!!! called again, they said to talk to Carla, according to their records it was done, and yet still waiting for a call back this is day 2. Don't recommend to anyone this was the biggest mistake I made!!!

soccerstarsara33

28 de jun. de 2014

Eric helped me get my first car with a low credit score and no cosigner. I had a great experience and I'm so glad that he was able to help me

nhuhuynh91

15 de jun. de 2014

This is my first experience in buying a car from a dealership and it was really awesome. I got a nice Pontiac and it runs very well. Eric was really helpful and patient. His customer service was very good. I definitely will recommend Kelly dealership to my family and friends, and I will tell them to ask for Eric for their visits!

ula5

10 de jun. de 2014

it was really great working with Mohamad Almalla!!!! i bought a car that i love. everything was really easy and done in a very friendly atmosphere.

gfigueroa1923

6 de jun. de 2014

I had a 2005 BMW and it was really giving me lots of trouble. I decided that I would need to try and get into something more comfortable and with better gas mileage. I went in to Kelly Mitsubishi and spoke with Mohamad Almalla. He was very polite and helpful. He showed me several models of SUVs and cars and allowed me to test drive them as well. We spoke at length and he even stayed late until 9:30 pm on two separate nights to help us decide which vehicle and options we really wanted. Moe was very helpful and walked us through the entire car buying process and really took the time to make sure we understood what we were signing and why. Moe made sure I understood all the vehicle functions, how to pair my phone with my vehicle and even gave me a demonstration on the voice features. I felt very comfortable and happy with this purchase and he made sure I didn't feel uncomfortable at any time!I would DEFINITELY recommend the Kelly Mitsubishi dealership!! Ask for Moe!

JoJodrives

4 de jun. de 2014

I visited the dealership while doing my tour of the auto mile. Found I liked the look of the mirage. Meet with Eric at the time - but didn't have the time to do a test drive. Returned on a later date and test drove the mirage... but wanted to test a few other cars I found on the mile. Came back and took out the mirage again. While deep consideration of the vehicle was taken over some Dunkin Donuts... I returned yet again and spoke yet again with Eric about the outlander sport. Yet another test drive. Eric had a great deal of patience with me thru the whole process. And finally as I near my 40th birthday - I can say "I finally bought my first NEW car". Thanks Eric and staff for the time and care you showed me. AND I LOVE MY CAR!

DSA2011

4 de jun. de 2014

I was having serious problems with my current vehicle, which made it progressively more unsafe to drive. Unfortunately, my credit is not in the best shape, which I was worried would make it incredibly difficult for me to get approved for a new car.Eric had great concern for the safety of my son and myself, and went above and beyond in getting me approved for a new vehicle. Lots of time and effort was put into not only getting the approval, but a great price and affordable monthly payments. He was very informative through the process, as well as friendly and patient,which really made the experience pleasant and easy. I would highly recommend him to others.

kirizarryk

30 de may. de 2014

Chuck did and outstanding job to get us the car we wanted at a price we could manage i highly recommend him. He is also a life saver my 16 month old son had a fever the day we went to the dealership and started having a seizure and as i was calling 911 Charles took my son and knew exactly what to do he saved my sons life and important thankful of him for that

dejesusherman

28 de may. de 2014

From the moment I entered the dealership parking lot, Robert Crail ("Rob") was super attentive and helpful. He's a great guy! I suggest anyone interested in buying a car ask for him.

Willie127

13 de may. de 2014

My experience at Kelly dealership was excellent. Travis took his time getting me information on a vehicle that I was interested in. Great dealership!! Great people !!

monkey101

7 de may. de 2014

My friend was looking to buy a used car, but was very nervous about doing so. Upon coming to this Kelly dealership we met a very nice salesman Travis Nelson. This was our last stop for the day and Travis made it much better by showing my friend different vehicles in her price range, since she needed a reasonable priced used car/suv. She needed a specific price range to go with her budget. Travis was quick to recommend many great deals for her price range, where other dealerships were not as willing to help us as much as Travis took the time to do so! He was a very calm, nice, and had a wide range of knowledge and explained many great features of the different vehicles that she would be interested in. Kelly had many affordable great cars and suvs in great shape to choose from! My friend was able to get an excellent deal on a great condition, affordable, and very low milage vehicle. This made shopping at Kelly all the worthwhile and we owe the great deal to Travis for taking the time to recommend and work with my friend to get her the payment plan she needed along with a friendly helpful fiance dept to work along with her to make Kelly dealership a highly recommended place to shop for a wonderful selection of preowned cars in great condition! Thank You Travis for great service and a friendly, helpful attitude, and a wonderful over all experience!

fegleyjeff

5 de may. de 2014

Eric helped us find the best car for our son as his first car. We will be return customers when our other son is ready to look for his own car. Thank you Eric, you were very helpful.

benjaming82

30 de abr. de 2014

I recently went to Kelly MItsubishi to start shopping around for another car. When i was there I met with Eric Sandrock. He was friendly, informative and helped me figure out the car that was the best fit for me. I wasn't ready to buy at the time but I had a very comfortable experience and when I am ready I will definitely be back to see Eric.

kurthamm

28 de abr. de 2014

The total experience at the dealership was by far the most enjoyable car buying we have ever done. From the initial discussion to driving the car off the lot it was top notch.

kylechytla

25 de abr. de 2014

I initially inquired about a car that was sold just before I had arrived to dealership. I was PROMPTLY shown other cars available on the lot, within my budget. There was a large selection of vehicles available and was invited to test drive any. Travis' calm manner and helpfulness made the experience most pleasant. He went through GREAT lengths to help me attain the car within the week, as my initial down payment was low. He kept me from waiting, and kept me updated on the loan/financing process. The final paperwork was done within minutes! I would highly recommend this dealership to friends and family.

casinopassion

25 de abr. de 2014

Salesman very knowledgeable about car's features and completely covered details of sale. Dealership super accommodating in regards to time allowed to bring in car being traded. They arranged for me to have car I purchased while they waited for me to bring in my trade-in and final payment.

tychandler

24 de abr. de 2014

I called for service today and jim told me to come right in best service I have had all day since it was my only day off and needed to get three other thingd done . The other two places told me they could not help me thats why I always service with kelly

jesstee07

23 de abr. de 2014

From the moment I walked into Kelly Mitsubishi I had a wonderful experience. I couldn't thank Pete and Bill enough for making my visit and purchase go so smoothly. The staff here is wonderful and I would recommend anyone to head over to Kelly Mitsubishi when ready to purchase a car. Thank you again Pete and Bill for making my car buying experience wonderful! I love my mitsubishi outlander sport :)

Discgirl5

23 de abr. de 2014

Thank you so much for the great service jim and Kevin are so helpful. They both went for a ride with me to hear the noise over bumps Kevin had it repaired in what seemed like a few min!! It was not cheap but I am happy that they took the time to drive with me it means a lot to me!!

sagespappa

22 de abr. de 2014

I was in for regular maintenance service for my Mitsubishi. I am completely satisfied with my service and won't hesitate to come back for all my services.

Treycanard

21 de abr. de 2014

I came in for service on my lancer and Jim and Matt totally went out of there way to help me when I was stuck with a flat tire which they fixed and also changed my oil while I waited super effort guys thank you so much

cjhgto1966

15 de abr. de 2014

Had my car there for service, the service manger was very helpful, he explained to me the work needed on my car, and what caused the problem. Everyone there was helpful and friendly.

C21976

15 de abr. de 2014

Travis helped us find the perfect family car. Thank you for your attention, efficiency and customer service. My fiancee and I had a pleasant experience.

braunb

10 de abr. de 2014

This was the first time I was buying a car without the help/guidance of my parents. A friend gave me Don's card so I called him up. After a breif chat and setting up an appointment for that evening, he had done some research and showed me a couple cars he thought we be right for me. He was a great source of info and very friendly. I will be handing out his card if I hear of any of my friends are looking for a car.

abson23

7 de abr. de 2014

I would recommend anyone looking to get a great deal to go to Kelly. My overall experience was great. Travis helped me find the best used car for my budget. VA

gbook

5 de abr. de 2014

Excellent service! Very satisfied and would buy from them again. Everything was straight forward. Travis found the most perfect vehicle for me. Definitely recommend to everyone!

mstametz

31 de mar. de 2014

We found the exact vehicle we were looking for at Kelly Mitsubishi and when we went to look at the car we had nothing but a great experience! Our salesman Travis was very nice and helpful and got us right where we wanted to be!

jacadacamama

30 de mar. de 2014

It took 3 months for me to find the vehicle I was looking for, for my family and I. Before coming to Kelly Mitsubishi I was turndown multiple times. I have to admit that if I was turndown by Kelly Mitsubishi I was gonna give up. But with Travis help talking with us like we known each other for years really boosted my confidence. Travis is any excellent salesman and yes I would love to come back to Kelly Mitsubishi and would also recommend to anyone I know who's looking for a vehicle. It took me an hour and 30 minutes to get to the dealership and was well worth it. Thank you Travis and The Kelly Mitsubishi Family

Tegrie

30 de mar. de 2014

The service I received was amazing and they really work with you as a customer. I would def recommend this dealership to everyone. Thanks again for all your help in finding me the perfect car.

RayKochey

24 de mar. de 2014

Good Overall Experience. Rob was easy to work with. He offered suggestions based on our inputs without being pushy. He also worked hard with management to get us a fair price. Kelly Group arranged financing which beat the best deal we could find saving us over $500 in finance charges. I will look to do business here again and would recommend it to friends.

tammymorgan3

19 de mar. de 2014

We were looking for a used truck or SUV and Rob did everything he could to help us find and purchase exactly what we were looking for. This is our 3rd vehicle purchase from Kelly with Rob as our salesman.

chrischris1996

12 de mar. de 2014

I was in for service with my outlander sport and Jim took care of my wiper problem and performed service on my car. I was impressed that he went over the bill and walked me to my car great job guys.

penguin715

12 de mar. de 2014

I needed to schedule my state inspection and it was kind of short notice but they were able to get me in. I was in and out in less than an hour. It was great!

Flatline357

12 de mar. de 2014

When I stopped off at kelly automotive group on Lehigh Street in emmaus, my wife and I wanted a used vehicle, but had no idea of what make or model. All we knew was that we needed 3rd row seating and preferred the vehicle to be all wheel drive. Rob walked us around showing us the vehicles he had on his lot that offered the 3rd row &AWD two options that were very important to me and my wife. My wife did not like any of the vehicles, so we moved on to another lot next door. We looked around found more vehicles, but yet my wife and I were not really diggin the style of the vehicles. Though out the whole 2hours we spent with Mr. Crail he did not seem to get agitated with us one bit! We were hard to work with, just because we didn't even know what we wanted. He seemed very pleased to help us find the vehicle that was for us. That day we did not find it, even though we just killed a couple hours of his time and did not buy anything, his attitude did not change toward us, he continued to treat us like human beings! We exchanged phone numbers and we went on our way home. A Couple of days went by, my wife and I were still looking for this vehicle we want. We looked up and down the auto mile an lehigh street, drove to Quakertown on 309 looked and drove some vehicles. Still not happy with the styling of some of the vehicles we continued our journey. We met a lot of very nice salesman along the way but none of them like Rob Crail. These other salesmen like I said were very nice but we're quick to try to real you in to the office to meet their "boss" and it felt like you were stuck you could not leave the office, you feel trapped. Then you get harped with questions like is there anything I could do to sell you this car, is there anything I can do to make the deal sweeter? And all we are thinking is ... What part of we don't like it,don't you understand? I get a call from rob crail he leaves a message, he was wondering if I was interested in looking at a couple vehicles that they just got in that had the third row seating along with all-wheel-drive? We didn't like them either. One morning I was talking with my wife as we feel there is no hope for us, and rob crail sent me a text message and mentioned some more vehicles. Again he kept in mind our needs (third row seating and all-wheel-drive) and may I add there was no pressure or feeling like I'm just wasting his time. I asked my wife what she thought of the nice shiny new outlanders that were at rob crails place? She said that she didn't really look at them much cause we were thinking used all the way. But because of rob crails no pressure sales technique we went back to him, and started talking about the outlander. Boy he is a gentleman, and is very patient. We talked, and talked, and went for a ride, my wife loved it. We go inside and talked numbers. Again he listened to us when we said our payment has to be x amount of dollars a month and not a penny more. We got the price of the vehicle dropped some, I harassed him about a roof rack because the one we wanted did not come with it. He took me up on it and said " you want a roof rack I'll get you one" I said ok we want the outlander and I want a roof rack! We got both ! My wife said to rob "thank you for not giving up on us" ! I wanna say thank you for being patient with us, treating us with respect even though it looked like we were just out there kicking tires! And for being a stand up guy . I will definitely refer anyone I know who's looking for a vehicle to rob crail so they can get the same car buying experience I got. Thanks rob!

bricklerp

8 de mar. de 2014

I was very happy with my overall experience purching my third Mitsubishi at your dealership. Travis did a great job at showing me and explaining the differences between the different models of Outlander Sports. This new vehicle has some new technology I never had before and I was glad he took the time to explain it all. Everyone I dealt with along the way also were great to deal with.

drothr

4 de mar. de 2014

Upon pulling into the dealership we were greeted immediately. Robert was very friendly and informative and listened to my husbands concerns and what he was interested in and did not try to push us into another type of vehicle.We were given enough time to drive the vehicles we were interested in and even allowed me to have a second ride in the one I was interested in. When picking them up this past weekend we were given instructions on the options that we were not familiar with.It was a very pleasant experience and both of us would not hesitate to recommend this dealership to anyone else.

atrotta

2 de mar. de 2014

Rob Crail greeted me as soon as I first walked into the dealership. He was friendly and helpful through the whole process.It took me a week or two to settle on the exact car I wanted. Rob followed up often with polite and not pushy phone calls to see what he could do to help.He has good customer service skills and the quality of his work is excellent as I purchased mitsubishi outlander sport that I am happy with at a price I was likewise satisfied with. I would recommend this dealership to others and I would specifically refer them to Rob.Sincerely,Alex Trotta

sarahx0647

23 de feb. de 2014

When making the decision to buy a car I was a little skeptical. I walked onto the dealership and was extremely decisive about everything besides my price range. To be honest I wasn't exactly sure where to start. I was promptly greeted by Tom Carey. After discussing my needs, likes, and dislikes with Tom, who was very attentive, he made some suggestions and introduced me to Don Proyer. I explained to him that I commute a far distance to work but needed something that could accommodate any climate. Don walked with my fiance and myself around the car lot, explaining in depth, the various details of numerous types of vehicles offered at Mitsubishi. Furthermore he explained the many incentives to purchasing a Mitsubishi over other types of vehicles. After assuring him that I really felt comfortable with the idea of a Mitsubishi Outlander Sport - he took me on a test drive. Feeling not only comfortable having Don as a salesman, but feeling comfortable in the car itself, I was pleased with my experience thus far. After we arrived back at the dealership Don and I went into his office to discuss my options. Although I was very comfortable in the car, I was slightly unsure if this was the right car for me. I had never financed a car before and was worried about committing to a car that I was unsure I would absolutely love. Don took the time to explain to me the differences between the SE and the ES-. This is what made all the difference. The minimal amount of doubt I had vanished when I began to understand the amazing technology involved in the car. After settling on the SE - I was soon introduced to Nawras. Nawras was extremely helpful as well. I was concerned about finding the right color and interior additions that would be right for me. I was also concerned that I would become a burden as I often changed my mind throughout the process. Nawras and Don stayed with me throughout the entire process. They were both thorough in their understanding of my needs and explaining the paperwork that I was signing. They made me feel both comfortable in my surroundings and validated with my concerns. I finished up my day meeting with Sandy. Sandy took the time to really explain to me the differences between the warranties. We discussed together the amount of miles that I commute and the best option for me, for my money. I felt that my money was well spent here and was thankful that she took the time to explain everything to me in depth. I'm thankful that I chose to have my first car - finance experience at Kelly Mitsubishi. I drove out of the lot in my brand new beautiful 2014 Mitsubishi Outlander Sport SE - at the price I wanted, and was extremely happy. I will highly recommend them to any and all friends looking to buy a car in the future.

eholderman

16 de feb. de 2014

Thank you for your excellent service and amazing deal! We LOVE the Jeep!! You are down to earth and treated us like a friend!!! Thanks!!:)

ryansbeers714

5 de feb. de 2014

I bought a used 2008 Mitsubishi Lancer GTS from Kelly about a month ago. I had never bought a car before, but they made the car buying experience easy. Owen Lipsky was an awesome salesperson who knew exactly what I was looking for in a car. I'm hoping to go back in the future to buy a Lancer Evolution

nlinderman

30 de ene. de 2014

It was a pleasure to work with Owen. He was extremely, knowledgeable, patient and helpful in locating the proper vehicle for my husband. He treated us with respect throughout the purchasing process and even though my husband can be picky at times, Owen was willing to put up with him. :)

SpyderRyder

30 de ene. de 2014

Owen was extremely patient and not a typical salesman with my wife and I. He found a perfect car for us that fit our budget.

Bertie123

20 de ene. de 2014

From the time we got to the dealership to the end of the sale we were very pleased with Mr. Lipsky. We would recommend friends and relatives to go see him when they are looking for a new or used car.

ebrown1963

10 de ene. de 2014

Don Pryor is the best thing since sliced bread! He's a great salesman! I buy all my cars from him and would refer anyone to him!

Outlander14

7 de ene. de 2014

I was extremely hesitant about trading in my last car (also purchased at Kelly Mistubishi) I loved my old car but it wasn't great in snow or rain. Travis was patient with me while I tried to make a decision. Overall, I am happy with the new vehicle and it's reliability. This is the 4th vehicle we have purchased from this dealership. We intend on continuing to give them our business when we need to make future vehicle purchases.

jwilliams0512

7 de ene. de 2014

We went to the dealership with a specific car in mind. They had the best price we found online. From the moment we were greeted in the lot by Travis and the sales manager, I knew it would be a good car buying experience. Travis made us feel very comfortable. I wouldn't hesitate in recommending Travis to my friends.

ryan1879

7 de ene. de 2014

I was I need of vehicle and really wasn't in the market for one but my old car died. I called Kelly and Travis answered he said stop by he could help and. he did showed me vehicles in my range with all the options I was looking for with out trying to up sell into something I couldn't afford. I know. in the next few months when my wife needs a vehicle we will go to Kelly

gretchensmit

7 de ene. de 2014

I took my car in for its first oil change. Everything went smooth as planned. Thanks to Travis everything was set up. Kelly is great thank you. Gretchen.

floskie1

7 de ene. de 2014

troy was awesome. he made sure he did his best to keep a smile on our face. i was very satisfied with my experiences thankyou troy

diane92353

4 de ene. de 2014

I'm very excited about my new purchase. Troy Held walked me through the whole experience with total knowledge of what I was looking for. I would recommend your Dealership to all my Family and Friends.

Jeffrey3605

4 de ene. de 2014

Awesome sales guy. Super knowledgeable and didn't sell me car. He showed me how to buy one. Definitely appreciated him being patient with me and helping me get the best deal possible.

sandyW1

30 de dic. de 2013

I purchased a brand new mitsubisi sport from Travis N. along with the help from Sandy and Norris. I am so pleased with my brand new car and I keep letting people know that I purchased it at Kelly. I will be a life long customer!

otto1959

30 de dic. de 2013

I have been buying cars for the past 37 years and this was the best car buying experience I have ever had. Don Pryor is an ace. Because of him I will be back for my next vehicle.

r357e

27 de dic. de 2013

Robert crail is a real good guy he gave me a real good deal on my truck and I would Recommend my friends to deal with him.

Lakeerie82

23 de dic. de 2013

One of the most painfree car buying experiences ever, had the right vehicles in stock. The whole process was like a well oiled machine running on all cylinders. Great deal, quick service, all of the staff at Kelly Mitsubishi top notch!!! Thankyou very much!! Will be sending some more business your way! Nice coffee machine!

JOEKELLY

23 de dic. de 2013

Robert Crail was great to deal with. He new his product and we felt great dealing with him. I would tell people interested to deal with him.

WilliamsFam88

23 de dic. de 2013

Worked hard to earn my business! Did everything possible to get us into our new vehicle! AMAZING! Love our outlander sport! Will be going here again on our next shopping endeavor! From sales to finances and everyone one in the middle did a fantastic job. They were up front with us an met all of our needs! Felt like we were friends with them for years!

concreteman

18 de dic. de 2013

I purchased a Ram 1500 from Robert Crail , and my buying experience was fantastic. I have had several life set backs that includeincarceration and bad credit because of my incarceration. While others looked down their noses at me and voiced their negative opinionsRobert did nothing of the sort.He asked me if I had a co signer , and how much time I had on my job. Without judgment , or negative comment or attitude he was able sell me the truck that I wanted.Robert has kept in touch with me with birth day calls and Christmas cards. I love my truck and I think that Rob is a great guy.When he called me , and asked for a Dealer Rater I was happy to do it.Hey Rob Merry Christmas and go 49 ER'S.

dannip3

18 de dic. de 2013

After visiting many different dealers we bought a car from Travis at Kelly. He was honest with us and we got a fair deal! Everyone was great including Sandy in the business office. Thank you!

bounty63

17 de dic. de 2013

Mr Crail was very friendly and worked really hard to make sure I would get financed. He explained all of the paperwork and overall was a great purchasing experience.

FrankSoto

13 de dic. de 2013

I owned a 1994 Astro van and wanted to replace it as I was putting too much money into it to keep it running. I went on Cars.com via and found a few dealers throughout PA with some used ones. I contacted about 3 different dealers with 2000 & up Astro models for sale. When I spoke w/Robert Crail at Kelly Mitsubishi in Emmaus, PA, he immediately started not only to speak to me about what he had to offer but listened intently at my needs, from my desire for this particular vehicle to my financial position. I was impressed w/his genuine interest and concern for my need. It didn't feel like a salesman's pitch or insistence to make a sale. He was very knowledgeable, courteous, respectable and went over and above to make sure that my wife and I could get the vehicle we wanted. He called me consistently and was even available after hours when my wife and I were filling out the on-line application. It was an absolute pleasure having him working w/us and for us up and until we got this vehicle. Not only did he manage in working (along w/the on-site finance officer/manager) to get us a great monthly payment for this but he was also able to work w/my sister in law (who went w/us to finalize our vehicle purchase) a few days later in purchasing a newer vehicle for her family. Talk about dedication! Robert (or as he allowed us to call him, Rob) is in a class by himself. A professional but also a very 'human' person who cares about a person's need. He get's my vote for an A+ salesman and Kelly Mitsubishi gets my highest accolades as a top dealer here in PA. Thanks guys. Love my van.

laurie16

9 de dic. de 2013

I bought a hyundai santa fe back in may from travis nelson. He always answers his phone when we call for assistance. Travis wss very helpful and stay scheduled our service appointments. We will be bsck to buy another car from travis.

laurencpanebianco

5 de dic. de 2013

Travis Nelson was a wonderful, polite salesman. He sold me on the used Honda CRV and I will be recommending him in the near future for persons looking to purchase a car.

mita728

3 de dic. de 2013

I gave this dealership a great rating because I had been to several different dealerships and did not have the same comfortable feeling as I did at Kelly. From the start, I received a phone call from Dave after I did the internet credit application. I was very hesitant about my credit application because I had some problems with my credit, but Dave assured me that they can help me get into a vehicle that is comfortable, safe, reliable, and within my price range. Once I arrived at Kelly Mitsubishi, I was greeted by Rob Crail. He was helpful and nice to me and my dad. We took the vehicle for a test drive. When we came back he was able to make the vehicle payments work for me. Sandy also worked tirelessly trying to get me a loan that I'm comfortable with. Also she assured me that I would have no problems getting a loan. That I should not worry, and enjoy my car. Overall, this has been the best experience I've had at a car dealership. I did not feel pressured, disrespected at all, and they now have a new customer for life. I would definitely refer them to my friends and family.

tk28

2 de dic. de 2013

Appreciated Joe's comprehensive knowledge and the amount of time he spent with us. We were so happy to have to deal with high pressure sales.

irby1975

28 de nov. de 2013

Thank you Travis for helping me find a great used car. I am very happy with your professionalism and expertise. I will defetly send all my friends over to see you. Thanks again. Court

tiffanycox

28 de nov. de 2013

My overall experience at Kelly Mitsubishi was excellent!!! The salesman Travis helped me when other dealers pushed me away. Sandy Smith the business manager was also very helpful. I test drove the car, walked through service and I was sold. I will make sure all my co-workers go see Travis at Kelly to buy their next car or truck. Thanks again, you guys made my holidays very special:)

Lizzy1987

13 de nov. de 2013

Hello I just wanted to say thank you to Travis for setting up my 6 month oil change. My husband and I bought a new Mitsubishi from Travis back several months. Our experience was awesome and I'll recommend anyone looking for great customer service to go to Kelly. Thank you guys!!!

warvet

13 de nov. de 2013

I went to Kelly Mitsubishi / Risk Free looking for an SUV . I was greeted by Robert , and he was polite and very well spoken.I say this because I had visited 2 other dealerships that day , and the sales people used profanity as if it was an adverb along with words as nope and aint . I personally have a pet peeve with poor grammer and un educated people attemptingto perform a professional job. Rob showed me several vehicles , and by no means was this a fast transaction in matter of fact it took all day.1 of the reasons other than I liked the Endeavor that I bought was that Rob did not seem to be rattled or annoyed by my in decision.As we were driving it I noticed a sound from the engine that I did not like , and asked Rob what was making that discerning noise?Rob could not have given me a better answer than the truth. His response was " I don't know " Robert than took me and the vehicle to the service department and asked one of his mechanic friends if he reconized the noise. This man explained to me that the Endeavor has loud fuel injectors and that it was normal. I greatly appreciated the honesty , and the effort to answer my question with a crediable answer. I purchased a towing package that I needed to bring the vehicle back at a later date to be installed.Robert called me on the day that he said that he would . I left the Endeavor in his custody , and not only was the package installed Robertactually washed and vacumed my vehicle. All I asked him to do was run it threw the wash. I am very happy with my Endeavor and I am very impressed with Robert.

prplmalibu

13 de nov. de 2013

Very helpful took the time to find the car I wanted. Explained the car options anid made sure they worked. Thanks again for your help

tammymorgan3

13 de nov. de 2013

My experience was great because I traded my 2012 Outlander in for a brand new, stylish and updated 2014 model. Robert worked with me and was able to provide me with an awesome deal.

october12

13 de nov. de 2013

Yes they were very helpful and meet my needs. So far my Jeep does not have any issues. They have good service and explained everything in detail too me.

katkief1255

12 de nov. de 2013

Our salesman, Travis Nelson was a delight to work with while making the purchase of my daughter's first car. The promises from the dealership to honor the refer a friend bonus fell through even though we followed up several times with Travis and the dealership Manager. Everybody blamed somebody else and my friend never received her "referral check" as promised.

Johnson1

12 de nov. de 2013

An overall great experience! Will return for my next vehicle. I've already recommended this family of dealerships to friends. Great job Kelly Mitsubishi! Five star service!

msullivan24

8 de nov. de 2013

I was very appreciative that the Sales staff still had the showroom open on Sat. Nov. 2nd after 6PM to see the new Mirage. It was also great thatthe Sales staff allowed me to test drive the car and then pick up the car I orderded within my own time frame and not have pressure to drive home a car the same night of the test drive. Thank you all for good service, the car is great. Mary Sullivan

Ilovejessica12

7 de nov. de 2013

I would recommend anyone looking for a good deal on a used car to go to Kelly in Emmaus. They have a big selection with cheap prices. My salesman's name was Travis. If you go ask for him and he will treat you right. Three months after I bought my car he called to thank me and remind me about my oil change. Thanks, Mr D

mdice17

7 de nov. de 2013

It was worth the long drive, for a super great deal and super service, coming from the distance I did. Thank you again Kelly Mitsubishi

jlo1985

4 de nov. de 2013

Joe did a great job explaining the Mitsubishi Outlander Sport and made me feel very comfortable making the decision to lease the car. I would definetly recommend him to anyone looking for a new car. Very pleased with the service and hospitality I received from Kelly Mitshubishi.

Sammee12

23 de sep. de 2013

Don was absolutely wonderful. Speaking as someone young,knowing little of what buying a car dealer financed all entailed; he made sure I understood everything before he would let me sign anything. He was patient, extremely helpful, and didn't give the sleazy car salesman pitch. I really felt he was more about me getting the best for the best cost instead of just making a sale. I was more then comfortable and very sure I had made the right choice by the time of signing. I would highly recommend him to anyone looking to purchase a vehicle. No BS just a real guy who put my best interest before just making a sale.

goaliegirl

15 de sep. de 2013

My parents referred me to Robert , because they had bought a new Mitsubishi from him. I and my parents explained to Robert that this would be the first car that I was buying with my money.I am young only 20. Robert was so kind to me and seemed to be genuinley concerned that I found what I liked and could afford.He even found me a less expensive insurance policy with more coverage.All said it took a little while because we walked threw 3 used car lots at the Kelly Dealership , and I ended up buyingthe first call that he orginally showed me.When I apologized for making him do all that walking for nothing he turned to me and said with a smile," It wasn't for nothing it was to find you the right car." " Besides walking is good it keeps me in shape"I my mother and father really like Robert's attitude and knowledge of his profession. Most of all he is not lazythis man seems to be very motivated.With all said I and my parents and eventually my brother will be back in the future to see Robert, and I will refer my friends to him and Kelly.Thanks Robert nice car great experience and a nice man.

Jim719

12 de sep. de 2013

I enjoyed my time at Kelly Mitsubishi while working with Travis Nelson. I was able to purchase a jeep that met all of my needs. Thanks again! J

tomtom1

11 de sep. de 2013

One of the things we appreciated about Rob when we came to the lot was we weren't sure what car we wanted. Robert showed us every car we asked to look at and or we're interested in,no pressure . We honestly didn't expect to purchase a car that day but thanks to Rob and their great finance team Sandy got Tom and I a great price and Robert got two happy customers and repeat customers. Thanks again Tom &Sue

Dcarr2349

8 de sep. de 2013

I had the pleasure of working with Travis and Norris just recently when purchasing our jeep liberty. I am a returning customer and previously bought from Norris which was a wonderful experience as well. I highly recommend this dealership and will be referring any one in search of a car to Kelly Mitsubishi especially Travis N. or Norris.

martysully

31 de ago. de 2013

I could not have been more pleased with my experience with Travis Nelson. I recommend this dealership to anyone in the future! Thanks again! He was a delight to work with! A stand up kind of guy!

Danae2413

31 de ago. de 2013

I worked with Travis Nelson to buy my mitsu sport brand new! I had a wonderful experience and I absolutely love my brand new car! Thanks again! Dana

chumes

19 de ago. de 2013

My mom has been buying cars from Oscar for years and always refers people to him, and for great reason! She bought a new Mitsubishi Outlander Sport in May and I loved it so much that I wanted to look into the vehicle for myself. I met with Oscar and he listed to what I was looking for in the vehicle and gave me some suggestions. Oscar never pressured me to make a decision and was wonderful! I appreciated that he genuinely wanted me to be happy with my purchase for years to come. There's no games, tricks, or hidden agenda with Oscar. He is upfront, truthful, and an absolute joy to be around! He wants people to make the right decision for their lifestyle and feel comfortable and confident in their purchase. I wouldn't go to any other salesperson after working with Oscar, he is unlike any other!

andrewnass

14 de ago. de 2013

I submitted a credit app and information request about a Subaru hatchback via the internet. The first interaction that I had with the dealership was a quick email and phone call from Gailen. Gailen's no-pressure and friendly demeanor was an excellent first impression/contact with this dealership. After confirming a time Gailen advised me to come in and ask for him and he would pass me to another sales person to test drive the vehicles that I was interested in. Upon arriving at Kelly Mitsubishi, I was greeted with a smile and a handshake from John Cury. I explained that I had spoken to Gailen and John brought me inside and introduced me to Gailen. Again, this was an excellent personal touch and provided me with a good first impression of this dealership. John and I test drove three different vehicles, one of which was on another lot, he was both friendly and knowledgeable on all vehicles we drove. John was very up-front regarding the vehicles and the pricing, he respected my needs and requirements in regards to a new vehicle. At no point during the entire experience did I feel that John was trying to up or over sell me on something that I did not need. After deciding on the vehicle the price and terms negotiation was painless. There was a little haggling, but you're buying a car so I wouldn't expect anything different. Finalizing the transaction took a little longer than expected due to them being short-handed in their credit dept. Because of the back log of other customers I had to wait about two hours to complete the transaction. While this is not the ideal way to spend a Tuesday evening, John stayed with me and we talked and looked around the dealership which made the time pass by pretty quickly. Overall I would highly recommend working with John at Kelly Mitsubishi. The service that I was given by both John and the dealership was first-class in all regards.

praim

7 de ago. de 2013

just wanted to thank Joseph Brader and kelly mitsubishi for the outstanding service and my salesman was the most helpful and very knowledgeable about everything i needed to know. i recommend not only the dealership but the salesman.I am so satisfied with my new vehicle that when i need another one i will be returning to my friends at kelly mitsubishi. The best service i ever had at a dealership.

Connman7

6 de ago. de 2013

Amazing experience, joe was very understanding and highly friendly. I recommend not only the dealership but the salesman especially. Thanks Joe and all of Kelly Mitsubishi!

hercules4

31 de jul. de 2013

Travis was such a helpful young man. He helped us choose a car that we are happy with. We will recommend him to our friends.

mmschappell

27 de jul. de 2013

Oscar Santiago Is a stellar Sales Representative. Oscar is a superior professional and a total gentleman. Norris was tremendously helpful and Sandy was as well!

JessKemp722

27 de jul. de 2013

My family has bought several cars from Don Pryor and the Kelly Mitsubishi/Buick/GMC Group. Don's supervisor, Norris, was extremely helpful and knowledgeable. I hope Don never stops selling cars because I don't know who I'd go to too buy my next one!

loganjames

23 de jul. de 2013

Travis at Kelly Risk Free helped me get into my dream car. I have been searching for the perfect car for some time now. After several test drives I finally found the right one. My hat is off to Travis and his team at Kelly. I would recommend anyone looking for a affordable car to go see Travis at Kelly Risk Free on Lehigh Street in Emmaus. Thanks again!!!! PS I will send my brother over later in the week to see you.

Heatherbu

21 de jul. de 2013

I recently bought a used Mitsubishi Outlander Sport from Travis at Kelly on Lehigh Street. The service was great, the employees where wonderful and I will be back to buy my next car in a few years. I was very impressed with the knowledge of my salesman and his great attitude. He actually made buying the car fun!!! Thanks again to all the guys at Kelly!!!

Zac1968

20 de jul. de 2013

I just wanted to thank Travis and Kelly Automotive for such great service. Travis made me feel very comfortable. I will definitely recommend anyone look for a used car to go to Kelly.

Djnicky

6 de jul. de 2013

Without a doubt I would. I was shopping around for a while and everyplace I went ran my credit and left me hanging. I was upside down in my trade and needed something newer Joe not only told me it would be better to go with a new car so the rebates would help but drove me home to get some things I needed. He was very professional and extremely thorough explained things I would never thought to ask. Very nice group of people. I'd def return to Kelly to buy another vehicle.

jhofelich

29 de jun. de 2013

We had a wonderful experience at Kelly Mitsubishi. Oscar Santiago was a great help and very friendly, helpful, and professional to work with. He took all the time we needed to make a decision concerning our car. We definitely recommend working with him and will return to him for the next car.

stalee679

16 de jun. de 2013

John was very helpful right from the start. He showed us every option on two different models and let us decide which we would like to test drive. He was not pushy like we expected out of a car salesman and look forward to buying all of our cars through him.

CaseyOates

7 de jun. de 2013

Don has helped my family purchase more than a dozen cars over the past decade. We don't even consider going to anyone else. Don is the best. As long as he is selling cars, we will be buying from Kelly! Don and Sandy were very helpful in the process of purchasing my new Lancer. I LOVE MY NEW CAR!! Thank you SO MUCH!!

my new mitsubishi

15 de may. de 2013

I had a awesome experience , Jude took the time to walk me tru every step and. Bill Pallo worked with me thank you , I like how nice everyone was. I can't wait to come back for my jeep. Again thank you so much I'm a very happy costumer.

J.landis00

13 de may. de 2013

Had a very great experience with Oscar Santiago. My family bought 3 cars from him in the last 3 weeks. I will be dealing with this dealership in the years to come. Thanks Oscar!

williamehorton

11 de may. de 2013

We purchased two Mitsubishi autos in 2008 following a six year stay in Germany. Again, after a one year stay abroad, we returned to Kelly Mitsubishi to purchase another auto because of our very positive experience. This time was no different. We called ahead with the type of autos we were considering and Norris had the vehicles ready for us! Don met us at the door and showed us the selected autos. The sales team answered our questions immediately and presented our purchasing options very professionally and without pressure.We believe strongly were offered the best price on the vehicle we selected. After the deal was finalized with Don and Norris, Sandy presented additional warranty options, but with no pressure to purchase.We will, without hesitation, return to Kelly for our next auto purchase (there is a Mitsubishi Eclipse Spyder convertible with my name on it).

normareymond1

8 de may. de 2013

It was an awesome experience. The people were very nice, gentle and friendly. From beginning to end I received an excellent service. Oscar Santiago did a good job. I would recommend this dealer to anyone.

pbrookee

7 de may. de 2013

I love my car! Awesome experience! Jude was very helpful & professional. I will recommend the dealership to anyone who is looking for a car. Again, awesome experience!

phillyfan59

6 de may. de 2013

I had a very good experience with Kelly Mitsubishi. Oscar Santiago was very helpful. He was friendly and professional.He helped me find the car I was looking for at a price I could afford. I would recommend this dealership to my friends and family.

lanegra1

23 de abr. de 2013

Excellent service very friendly .I find the car l looking for with a good price, them take time to get me all explanation about how my new car work lam so happy with my purchase. for sure I will recommend to all my friend

terribaron

17 de abr. de 2013

Everyone was very professional and helpful. My salesmen Oscar was very imformative without being pushy. I told him the car I was interested in from the internet. He didn't try make me look at any other cars first and I was very happy with the time he spent with me. I was at another dealer in Bethlehem the night before and left because the salesmen was trying so hard to make a sale he talked himself right out of it. I think all salesmen could take lessons from Oscar. He asked what I wanted and listened. That is a rare quality in a salesmen these days. I am so happy with my new dealership. The women who does the paperwork was also very informative and very easy to talk to. I walked out of there within two hours with the car I wanted. I am very happy and satisfied with my purchase and would highly recomend Kelly to any one who is looking for a new or used car.

zaysmadrina

14 de abr. de 2013

This place is great! It was my first time buying a brand new car for myself and the first time I've ever had to finance anything. Joseph Brader made sure I had exactly what I wanted in a car and got me into a 2013 Lancer GT and I couldn't be happier! If anyone is looking for a car new or used he's definitely the guy to go see!!

eatshit1234567890

8 de abr. de 2013

My wife and I have purchased 11 cars from the Kelly dealership. The service and sales people always treat you like family weather you are getting a car serviced or purchasing a new or used car. My salesman was Don Pryor and he never rushes you and always listens to you. The entire sales group made you feel comfortable. I highly recommend Kelly for your next car or truck. First class.

Soozan

5 de abr. de 2013

This is the BEST dealership ever! Norris Almasri is awesome; beyond friendly and proud to be of service.I felt like I was a guest in his own home! Don Pryor is a master sales person; knowledgable, convincing, concerned,and optimistic. He knows his products inside and out.Don went over the entire car with me and made sure I understood everything about it. He even did follow up phone calls to see if I was happy This is a dealership that adopts you as family. I had a great time buying my first new car and I feel I have made friends that will be in my corner for the life of this car. And I must add that everyone working in and around the dealership smilled in passing, said hello, chatted about my purchase.... They were as excited about my car as I was! Made me feel great. Kelly Dealerships are tops. That's why I gave such high marks.

tlweaver

31 de mar. de 2013

Both Norris and Don were very helpful in securing my lease of a new 2013 Mitsubishi Outlander Sport LE.This was my 3 vehicle from this dealership. Norris called me and said he wanted to sell me a car. I called him and told him that I still had at least 12 months on my current lease. He said that he could absorb that lease and get me into a new vehicle with more options for about $100 less per month. I told him not to waste my time if he could not do what he stated. He actually got me into a vehicle with even more options for approx $73 dollars less per month. Great Job Norris! Don Pryor just makes the experience even better with his extended service, regarding getting me set up for my first appointment, and ordering me the all season mats that I wanted to purchase.He also came to my place of I work and picked up my car to detail it with paint sealant and interior protectant pkg that I purchased then returned it. Great Job Don. Thanks to the both of you.

dylan2

24 de mar. de 2013

I am an 8th grade teacher and a tough grader. But, I give Joseph Brader an A for being there 100% of the time whenever I needed him for information or issues.He is honest, knowledgeable,competent, and professional.I bought a used car-2006 Volkswagon Passat. I thought about exchanging it for a new car. Joe respected my request and we test drove 2 new cars, but I decided to keep the Passat. He gave options and was respectful of my decisions.He is an asset to his company because of his ability to respond to customer's concerns.He is willing to make the customer happyand is true to the policy of "no risk buying" If you are looking for a new or used car , see Joseph Brader at Kelly Mitsubishi.

Chris63

13 de mar. de 2013

I have high standards when it comes to customer service & the employees at Kelly Mitsubishi met & exceeded those standards. They were very friendly, knowledgeable & patient. I really enjoyed my experience & purchasing my new car there. I would recommend them to everyone I know. My salesman Gailen was terrific!

GooBoo

26 de feb. de 2013

Norris and Travis were great to deal with. Very informative but not pushy! Really did their best to get me in the car that I wanted. I wish the paperwork process hadn't been so rushed because my head was spinning with all of the information and then I was second guessing myself as far as accepting the "extra" offers that are available. I will go back to Kelly Mitsubishi for my next vehicle but I will be prepared to slow the process down when making decisions about extras.

penguin715

25 de feb. de 2013

I came into the dealer looking for a new car. All of the employees worked together to get me into the car I wanted, for the price I wanted. I had a tight budget to work with, and there was some issues with financing that came up. Even with the issues that came home, they still did everything they could to make the deal happen for me and to make sure I was happy. They managed to get me the deal I needed and at the price I needed! After all of the paperwork was signed Don Pryor sat with me in the car and we went over every feature of the car making sure I was comfortable with all of the controls and knew where everything was and how it worked. I have never heard of any dealer doing this and I was so glad that they did. I left the lot extremely happy and excited to drive my new car!

crusnchic

23 de feb. de 2013

Excellent!!! Above and beyond the call of duty! I am so pleased! Usually, I don't believe in such a thing. In this case, this is the exception to say, PERFECT 10! The rating only goes up to 5? Sandy, my fought for me to make sure that I was driving home in my new lancer EVO! She's amazing, Sandy and the car....lolThis was my first vechicle I ever purchased from a dealorship. I am a female and I want to mention that I felt safe and trusted with Sandy's presence. James explained step by step process of buying along with special features, and warrentys. AWESOME! James is making sure they are fixing a scratch for me too. Truely fortunate because this place literally made my dreams become reality! Its a beautiful! Makes me want to cry...lol

sw1980

21 de feb. de 2013

I just would like to thank Travis at Kelly Mitsubishi. My wife and I had such a wonderful car buying experience. He knew everything about the Outlander Sport and made it an easy choice. I am going to send all my friends and family to see him. Thanks again!!!

MIT3

18 de feb. de 2013

He was a great salesman to work with very patient and understanding. I found what I wanted and he was terrific helping me thru the whole process

dall0924

8 de feb. de 2013

I was looking for a used car with a very strict budget, Robert Crail met me at the door was very friendly and made my wife and I very comfortable..We will recomend Kelly Mitsubishi to our friends and we will be back..Thank you Bob,Jeff Waite

Desales1

7 de feb. de 2013

I had such a wonderful car buying experiance at Kelly. My salesman was Travis Nelson and he was very knowledgable of the vehicles. He was able to find the perfit fit for me and my family which ended up being the Mitsubishi Outlander Sport. I love it! He knew all the specs about the car and made me feel very comfortable purchasing a brand new car. I will be returning to Kelly in the future and I will be sure to recommend Kelly Mitsubishi and Travis Nelson to anyone that is interested in purchasing a new or used car. Thank you very much!

tdiethrich

4 de feb. de 2013

We found a used Mustang GT here on Cars.com. It is over 2.5 hours to drive to Emmaus from our home, but it was well worth it! David Chwasyk greeted us, and after we got over our "suspicious of the used car salesman feeling," we found him to be an incredibly helpful, knowledgeable, easy to talk to, non-pressure guy. During negotiations with David and his manager, we finalized a deal, then met Sandy Smith, who was without a doubt the nicest car finance person we have ever encountered. We would drive 2.5 hours to Emmaus again to buy a car once the time comes. I just hope that David and Sandy are able to help us again.

phorlacher

3 de feb. de 2013

This is the second car we bought from this dealership. Very pleased with the way we were treated by everyone at the dealership. Oscar Santiago was a pleasure to work with. He sold us our first car and this time he showed us a car again with no high pressure sales. He explained all the features and differences in model and helped us select the right model for our needs. He provided great customer service, even rearranged his hours to accommodate our needs. Would highly recommend this dealership.

Daniel croll

2 de feb. de 2013

Dealership should translate to friendship".that was my experience at Kelly with Robert crail..I highly recommend him & Kelly Mitsubishi "..I was up & down the auto mile on Lehigh St. all day in the cold till I found the most curious salesman..I bumped in to robert ..I'm rating u 5 star's because u were not only my car dealer but a friend as well thank u Robert for going that extra mile..& thank you for my BMW..330ci. Also so see u in a few months for 2 other car maybe 3... Daniel

hhechler

17 de ene. de 2013

Everyone was very friendly, and made us feel relaxed. I told my salesman what kind of car I was looking for and he showed me all my options without forcing me on a vehicle that I didn't want. I would recommend this dealer to anyone look for a new or used car. This is my second time buying a Galant from the dealer and would return if I ever need another car.

mmiller.rhsstainless

8 de ene. de 2013

The level of customer service that my daughter, Amanda and I received was Outstanding. I have been in a sales position for 23 years myself and know how a customer should be treated and our salesman Tony Manfredi treated us with the utmost respect, and went out of his way to make sure the overall experience was an excellent one! We did not plan on buying a car from Kelly as we were at a different dealership to test drive another car, but ended up making a U-Turn in your parking lot and decided to look around. If it wasn't for Tony's "no pressure" personality with the initial 'hello", and listening from the start as to what the customer's(ours)needs were, we probably would not have spent more than 5 minutes there and would not have bought a car. It was my 19yr old's first experience buying a car and i couldn't be happier how it went. She just loves her new car. As far as the rest of the staff that we met, Bill, & Sandy, they were just as friendly,and also did an outstanding job at making us feel like a valued customer. In addition to all this, we received a fair price and I will send anyone I know looking for a car to Kelly Mitsubishi. This kind of customer service, quality professionalism, & friendliness,is what car buying should be!Thank you so much! Mike Miller

Emann26

31 de dic. de 2012

searching for new cars can be a task ,looking at dufferent models and trims as well as ckst and value. the team at Mitsubishi really shiwe me the value of the Outlander Sport. Oscar and Norris really know their stuff.

joegrill

31 de dic. de 2012

Oscar was very nice to work with we went to several dealers. Nice to know that a sales person can still have customer service, Thank you

janice1818

31 de dic. de 2012

Oscar did an amazing job and made me feel comfterable with my purchase..I was very happy and confident with my purchase. he was Awsome and they were very understanding because I had to leave to work and couldn't stay so they let me take the car and said I could come back to sign.. they really do look out for your best interest.

Advil

31 de dic. de 2012

We had heard about this dealership from a friend. So we decided to travel an hour away from home to see what it was all about and the trip was definitely worth it. When you first walk in you definitely felt welcome and we were greeted by professionals and other courteous staff. Our Sales Reps, Oscar Santiago, and Joseph Brader were very professional, informative and extremely helpful. They treated us like family and made us feel so welcome. We are so happy that we made the trip and came home with a brand new car. By the way it has everything we wanted plus more than we where looking for in a vehicle. I highly recommend Oscar and Joseph at Kelly Mitsubishi to anyone who is looking for a new or used vehicle. And make sure to ask for one of the two in Sales. They are truly the best salesman that we have seen in a long time.

Andrea516

31 de dic. de 2012

Oscar was so friendly and helpful. I love my new car. I will recommend Oscar to all my friends and family in the purchase of a new car.

millie10

31 de dic. de 2012

This is the 4th lease that I have purchased with Kelly Mitsubishi. All of my previous leases were Galants, and now I have crossed over to the new Outlander Sport. In the past, I have always dealt with Norris- great sales person; who is now the manager. So I had the pleasure to meet and work with Oscar instead, he was able to pick up where Norris had left off to assist me with my new purchase. I'm very happy and satisfied with my new vechile. I would recommend this dealer to anyone that is looking to purchase any type fo vehicle.

tanyaspell

31 de dic. de 2012

MY EXPERINCE WAS VERY HELPFUL, OSCAR WAS VERY PLEAST AND KNEW ALL THE ANSWERS. I WILL DEFINALTY BUY ANOTHER CAR FROM THE DEALER DUE TO THE CUSTOMER SERVICE

Acfreely

31 de dic. de 2012

Oscar was fabulous to work with . Dealership great! My price was great the people helped so much I would def recommend this representative and dealership to anyone

elmegadivo.rodriguez.7

31 de dic. de 2012

This was my best experience at a purchase of a vehicle. I had gone around a couple dealership from different manufactures window shopping, researching and test driving vehicles but ounce I got to Kelly mitsubishi the time and dedication and effort put in by the sale associate and the rest of the team was so great it made me feel like part of their family. Oscar Santiago really helped me out a lot and I felt was very sincere. My experience was so good that I referred a couple of my friends who ended up buying and I went back to get a second car. There's no doubt in my mind that this is the best place to shop for cars.

millycat05

30 de dic. de 2012

I lease cars every 3 years ,Norris has been my contact person as I go throw the process every time. This time it was Oscar Santiago that contacted me with great incentives and a great attitude that got me interested on trading in again and leasing a new Outlander Sport. Thanks to the team at Kelly I have a car I love for nearly any money out of pocket for the same monthly payment... Thanks again Kelly!

marvin89

30 de dic. de 2012

Oscar Santiago and the managment team at Kelly Mitsubishi really made me feel good about my purchase, they are great!!! at what they do. I am compltely satisfy.

mabreu1521

30 de dic. de 2012

We went to the dealership for some information and was very satisfied with the customer services provided by this gentlemen. Oscar Santiago is a true professional, kind and very adequate with his information. Very pleased with services provided.

thomasj&j

30 de dic. de 2012

Robert Crail worked so hard to get us the best deal possible. We were so very comfortable dealing with him. He treated us like a friend or parent. He is one of the nicest men we have had the pleasure to deal with.

tuffsteel100

17 de dic. de 2012

I had Kelly Mitsubishi repair my 2011 Mitsubishi Lancer Evo GSR after being rear-ended.When the vehicle was returned the first time, I quickly noticed that the exhaust tailpipes were not correct. One side was sticking out way past the bumper and they other side was behind the bumper. Also inside the trunk on the seam where the quarter panel meets with the trunk they had put a sealer on the seam so it did not rust. That looked like a third grader had played with some Play Doo an placed it on my car. It was not sanded smooth or even attempted. Wish I had taken some pictures but I did not.Also, I now had a large stain on my head liner which was not present when I originally brought them the car. After further inspection, I noticed that I was missing numerous push pins and clips that hold the inside panels together inside the trunk as well as the bumper assembly. The bumper guard on the passenger side was not fully assembled correctly to the car an wobbled going down the road. After I pointed out all these problems to John the Manager at Kelly Mitsubishi he stated they would be fixed and apologized. I was given an rental at my insurance companies expense do to the exhaust not being correct and had to be replaced. Understandable! Once I received the call, a week later that my vehicle was all finished I looked over the vehicle and noticed right away that the bumper was not properly attached to the quarter panel once again and that the muffler heat shield was not attached properly to the bumper cover. John apologized once again and said it would be fix ASAP. After driving the car home and I heard a horrible vibration noise coming from the back of the car. I inspected the car and found that the plastic wheel well was not tightened down properly and I was missing push pins to properly secure the wheel well to the bumper cover. I would not recommend this dealers Auto-body shop for any nice repairs on a newer vehicle. Maybe they would do a good job on a rust bucket or if you really don't give a crap of the out come or how your 40,000 dollar vehicle looks like. I purchased my own parts at Halterman Mitsubishi in East Stroudsburg. They gave me the correct push pins to assemble the wheel well correctly. It cost me $7.98 cents to repair my own car correctly. I also informed my insurance company State Farm that they should not allow this dealership to repair any of tjere cars that need body work. Otherwise they are paying for parts that never make it on the vehicle or they are the wrong parts period.

Mkli4743

15 de dic. de 2012

Bought a Volkswagen Touareg from Oscar and everything was awesome! Kelly took as good care of me as anyone can hope for. Got us a great rate through PNC as well.

Kragmeister

14 de dic. de 2012

We were interested in Mitsubishi vehicles due to acquaintances' experience with them. I saw an Outlander Sport as a replacement for a Jeep Compass and my wife liked the vehicle a lot. Oscar and Norris steered us into a great deal on a new 2012 Outlander Sport when we originally came in to look at a used one. Nice folks and very accommodating to our needs.

dosinski

28 de nov. de 2012

I've been shopping around for a used car for about 2-weeks before I came across Kelly Risk Free in Allentown, Pa. I discovered Kelly Risk Free by a very competitive price I found on a 2008 Hyundai Elantra on cars.com. I called first to see if the car was still available. Salesman Rob Crail answered my call and told me the car was still available. I was very impressed with Rob's genuine concern for my search for not only a low mileage vehicle but a well maintained one too. He answered all my questions and helped me decide to visit that same night. Rob stayed all the way til they closed to allow me time to get home and change vehicles so he could get mine appraised while we checked out the car I was interested in. Rob turned out to be an honest salesman, no gimmicks, the used car I was interested was just like he said it would be. The car was clean, well maintained, completely serviced, with all new tires. The car was four years old but looked like brand new. All their cars look great on the lot. Rob then took me on a road test. The car handled like a new car when I drove it! During the ride I was also impressed with his deep knowledge of all the features and capabilities of the 2008 Elantra. Rob is a great guy, he made me feel relaxed, I really enjoyed his company. I wind up putting a deposit on the car and bought it the following day. Rob came in on his day off to help me finish buying the car. Rob is very dedicated to his customers and his job. Because of my experience with Rob and the rest of the staff at Kelly Automotive Group, I will definately return when I'm in search for my next car. I highly recommend anyone looking to buy a car to visit Kelly and ask for Rob Crail!

JadeR

28 de nov. de 2012

Oscar was really awesome, he was friendly and very knowledgeable about the cars and helped me thru the whole process. I felt great about my purchase.

Daniel Graham

28 de nov. de 2012

It was a very nice experience to deal with Oscar, he was friendly, polite & personable as well as professional. We purchased two cars from Oscar, we took three cars for test drives and Oscar took his time with us and especially with my wife who had a lot of questions. Thank You Oscar!!

xray ferraro

27 de nov. de 2012

We were not sure if we wanted to buy a new car or not so we just went to look and talkto a sales representative. Our first visit was with Travis Nelson and he was so knowledgeable and personable that we made an appointment to test drive the next day.When we showed up for our test drive we were greeted by Travis, Michael Jordon, and Bill Estadt who spent a lot of time with us deciding which model would suit our needs.We fell in love with the Outlander Sport and Norris Almasri helped us come up with a monthly payment we could afford. Sandy Smith then took care of all the paperwork quickly and professionally. It was a very pleasant experience! Ray and Sharon Ferrarox

Kaylaz12345

18 de nov. de 2012

Super friendly and helpful! Thanks for the new car Nate! I would certainly recommend anyone to him! Can't wait to start driving my new car!

mymaxine

13 de nov. de 2012

My experince with the sales agent Darcel made a 3 hour driving journey worth the traffic challenges. She has a geniune ability with customer service. Although it was a difficult decision to change and accept that I needed to down size my vehicle , her approach to helping was very beneficial in my final descision to buy. The staff was essentially very nice & helpful in the process , but Darcel put forth all her efforts and made me happy enough with my purchase. If it were not for Darcels' disposition I would have problably driven away in my old vehicle without any second thoughts.

alandra.green

31 de oct. de 2012

Oscar was extremely friendly and helpful through the entire purchasing process. The price of the vehicle was below Kelly Blue Book value and the amount they offered us for the trade right off the bat was more than any other dealer had offered, even after haggling. Sandy worked very hard for us to get our loan approved and at a fantastic rate. We are very thankful we were able to work with them, would recommend them to anyone, and love our new car!

zumbajulie

26 de oct. de 2012

I am very impressed with the professionalism and friendliness I received while working with Michael. He is diligently trying to find a vehicle for me that works best for my financial situation and lifestyle. I will gladly recommend him to all my friends! He is making the car buying experience very smooth and enjoyable!

jbhackman

25 de oct. de 2012

The sales guys we worked with were very nice, very helpful and patient. I am giving them such a good review because i have never left another dealership with such a positive experience.

aivens

11 de oct. de 2012

Michael worked very hard on this deal it wasen't your normal sale we did a straight trade my 2005 Saab for a 2004 Ram 1500 and you guys offered a great deal I just want to thank everyone that was involedTHANK YOUANTHONY IVENS

kellyheimbach

10 de oct. de 2012

I purchased a Mitsubishi Outlander Sport from Kelly Mitsubishi this summer and love it. It is by far the nicest vehicle I have ever driven. The salesman, Michael Jordan, was exceptional and took a great deal of time going over the car's features and my financing options with me. I feel as though I got a great deal and would certainly recommend both the dealership and Michael to my friends and family. I also appreciated the fact that he called me to follow up on my recent purchase to be certain that I was happy. I will definately be a kelly customer in the future.

swieser64

10 de oct. de 2012

This had to be the best car buying experience ever. We researched our cars on line and determined that Kelly Nissan had more vehicles for us to look at. We set a time to meet with Darcel and she met us at the dealership. She took us out to test drive vehicles that met our specific criteria. She never once tried to steer us towards something different. She was organized and we were able to test drive several vehicles. Once we found the car my daughter loved we were driving out of there with the car that evening. Darcel was very personable and made this experience fun and stress free. Thanks Darcel!!!

Kadam280

1 de oct. de 2012

Very good service from beginning to end. Came to look at a types of vehicles to purchase in the future and left with a brand new car. At times felt a bit pressured. THe whole process from beginning to end, I felt like it took forever. Very friendly sales people and very helpful.

sean.biege

29 de sep. de 2012

Michael Jordan was very helpful with my recent purchase. And he made what normally is a painful experience very enjoyable. He worked very hard to get me into my new truck and gave me a very fair deal.

tko_matt

17 de sep. de 2012

I am happy to give the gentlemen at Kelly a positive review because they dealt with me in an honest and respectful manner. They had a good sense of humor and were personable. Despite not reaching a deal with them on the particular vehicle I was interested in, I would be happy to negotiate with them again in the future if another opportunity poses itself at Kelly.

sahara5675

12 de sep. de 2012

Nate was very helpful and attentive to what we were looking for in a car purchase. He made sure we were satisfied with our purchase. He made the hassle of buying a used car easy. Nate had a very friendly handshake when we met him. He was able to give us information about the car's history and specs on the car. He is very comfortable and honest in his answers about the car, the purchasing process and the deal we wanted to get the car. We will definitely recommend Nate and Kelly Used Cars to our friends and coworkers.

zully3

12 de sep. de 2012

I want to thank Kelly Car and especially Travis Nelson. He was a pleasure to work with and really helped me find the perfect car for me! He was a hard and diligent worker and made sure that I left Kelly Car as a satisified customer. I appreciate all of his help and will be recommending future customers to Travis. I am very pleased and excited about my new car!

Randkhouly

12 de sep. de 2012

It is a great experience.Sandy Smith, Strong personality, Kind, knows what she is doing and very Confident of what she can do. and you can't be disappointed when you work with her.David Chwastyk, a nice gentleman, calm, and patient, willing to go with the customer all the way just to make the customer satisfied with their decision. and the most important, that he doesn't ignore you after making the sale, he actually stick by your side till no end. Working with those two highly respected people, No WAY you leave the dealership without a car. and To Deal with Such people is THE GUARANTEE FOR YOUR DECISION.

BoriquaUsa

24 de ago. de 2012

I'm a very loyal customer specially when I'm treated with honesty devotion and respect... Oscar does all three so "yes" I'm a customer for life at Kelly... My new 2004 Subaru is the second car I buy for my family from Oscar at Kelly Mitsubishi... Thank you

samsoto

18 de jun. de 2012

Oscar and Sandy were very helpful and determined to get me the greatest deal on my first vehicle. I had a a wonderful time getting to know both of them, there customer service was exceptional. I would definitely recommend this dealership.

jwl4rnr

29 de may. de 2012

Oscar, Risa & Sandy were wonderful! All three were very pleasant, knowledgeable & helpful. Each one made a strong & positive effort in getting me the best deal possible, at the best price. It's great to know there are good people in this business willing to "go the extra mile" for customers. I can not say enough good things about Oscar , Risa, & Sandy & the Kelly Mitsubishi Dealership ... Quality People, Quality Service, Quality Vehicles!

jfarra

26 de may. de 2012

Oscar was very knowledgeable about the car that we tested. He answered our questions thoroughly and was courteous. Although he obviously hoped that we would purchase the car, he was not overly pushy. He worked as hard to make sure that the car fit our needs as he worked to make the sale for himself.We particularly appreciate Kelly's 150 point inspection for their certified used cars. This is the third car that we have purchased here and we feel confident that we are receiving a solid product that will serve us well.

beachgirl

24 de may. de 2012

We are very pleased with our purchase and our experience with Kelly and salesman Robert. He patiently answered all our questions and worked hard to close the deal. Good followup after sale too. Would highly recommend this dealership and sales man.

star131303

7 de abr. de 2012

I had a great experience and my salesman Rich Vasvari was wonderful! He helped get me into the car that I wanted and made my experience very positive. I had to leave & come back after we completed the paperwork because I needed to pick up my kids and when I came back Rich, had left the keys on the seat, the important completed papers in the glovebox, and he even put the license plate on for me! He was great!!!In fact I did recommend Rich to my mom after I bought my car. She did come in to Kelly Mitsubishi about a week after me and buy a car herself. Unfortunately, when she went in she had a VERY bad experience with a different salesman. He treated her disrespectfuly and was very rude to her during most of her transaction. Two days after the sale, he called her to tell her that the terms of her contract had changed. He had her actually take off early from work a few days later to sign new paperwork at a higher interest rate than they had previously agreed on. I am not even sure that is legal! It's a shame that he took advantage of her and I wish that there was something I could have done to help her, but I unfortunately was not with her at the time of her sale. She is extremely unhappy and even though I had a wonderful experience with Rich, I am not sure I will EVER recommend Kelly to anyone again. I was responsible for sending her there and it was quite embarrassing that she had such an aweful experience!

gimmy

31 de mar. de 2012

Had a good experience trading up to a 2006 gmc truck at kelly. Oscar in sales was quick in getting me into new vehicle and out of my 170k mile trade. Sandy in finance was exceptional in not only getting loan approved but taking time to get more attractive financing three days after I agreed to first loan which offered me a much better rate and then able to incorporate a powertrain warranty. There are still good people in this world!

Murad

25 de mar. de 2012

Norris was very knowledgable with his product and very easy to deal with he treated me with respect and no back and forth games lots of dealers use. I will recommend him to all my friends and family members.

Nicholis27

27 de feb. de 2012

Great experience, everyone was very professional and polite. knowledgeable on vehicles they were selling. overall great car buying experience. will come back upon buying another car.

geckrode1

28 de ene. de 2012

The customer service at Kelly's was exceptional. They answered all of our questions and gave us excellent service. I enjoyed the coffee they had while I waited for my new vehicle.

zenia

24 de ene. de 2012

Oscar is a freindly ,helpfull and honest salesman . He worked with me on selecting a good value car and guided me on how to stay in my price range . As advertised All Kelly employees are following up on my cars needs . GREAT Sales Dealership !

sweida2

9 de ene. de 2012

I have purchased many vehicles during my lifetime, and this was probably my most pleasant experience ever. They were very friendly, honest, and willing to help me stay within my budget for my purchase. Both my salesman (David Simoes) and his manager were great to work with - I would definitely go back to them for my next car!

rorsh

3 de ene. de 2012

Great customer service and employees who value dealer loyality. All employees were willing to work with us to find the right car and price within our range.

johnwang42

2 de ene. de 2012

My first time car buying experience was very pleasant. Rich helped walk me through the steps and got me into a car I wanted for a price that worked for me. I would definitely recommend buying throug Kelly if you're looking into getting a Mitsubishi or a used car.

stinkin

1 de ene. de 2012

Dave made it easy to buy a car. We worried we would meet one of those pushy people that want you to buy everything right away. He talks a lot but after while made a lot of sense. If this car takes care of us the way Dave says then we will be back to Kelly and Dave for another car and we will surly tell others about Dave.Thanx Dave

aehmph

1 de ene. de 2012

We were looking for a specific type of pre-owned vehicle and stopped at Kelly Risk Free Used Cars. Unlike other dealers we went to, Kelly had a great variety of vehicles with AWD or FWD, from smaller hatchbacks to full size SUVs. Our salesman, Dave Chwastyk, was helpful, polite, patient, and also had a great sense of humor. We found a vehicle we wanted and the finance department worked with us to make sure it fit into the budget we had. We never felt pressured to buy something we didn't want. Even being at the dealership for a long time, it wasn't unpleasant or stressful at all. I would absolutely recommend Kelly to anyone looking to purchase a new or used vehicle.

Rapgar

31 de dic. de 2011

Great customer service. Dave was the most knowledgeable and insightful sales guy I have ever worked with. I've been to several dealerships to find my car and this experience was by far the best.

mike1787

31 de dic. de 2011

I visited many lots over the past few weeks to try to find a car. I was very pleasantly surprised with my experience at Kelly. David did a wonderful job taking care of all of our needs and we are very satisfied with our experience. I wouldn't hesitate to refer someone to David and Kelly.

Opp187

30 de dic. de 2011

I came to Kelly looking for a good deal on a used car. David made sure I got a GREAT deal on exactly what I was looking for. He was knowledeble, patient and willing to work with me. He even came in and met me on his day off. My expereince with David will have me coming back and recomending Kelly to my friends and family.

Salabsky1

28 de dic. de 2011

It was a pleasure working with Dave. He is extremely knowledgeable about the vehicles, features, etc. and made me feel very comfortable throughout the whole process. I would recommend him to any friend or family member.

rayk3178

28 de dic. de 2011

I am very pleased with Kelly Mitsubishi not only just for their cars,but their great customer service and treatment. This is my third vehicle I have purchased from them and every time they always surpass my expectations. My sales representative,Don Pryor,went above and beyond to try to fit me into a loan that best suited me and my finances. He worked hard all day until he was able to get me approved and in a beautiful car that I love.He was very upfront and honest about everything. I will definitely recommend this dealership in the future and may buy from them again.

PSU1956

28 de dic. de 2011

It was a pleasure dealing with David Simoes. He was never pushy like we have come to expect when purchasing a vehicle. It was more like working with a friend who was trying to assist us in finding and purchasing the right vehicle for our needs. We will be in the market again for our son in the coming months and will be sure to come back to David. Thanks David for all your help.

jenmunday

27 de dic. de 2011

My first contact with Kelly in Emmaus was my phone call inquiring after hours about a PT Cruiser. The call was promptly answered by a professional and I was assigned to a salesman. This Salesman, Robrt Crail, was very informative with VIN number/AutoCheck and a price lower than a competitor's price. Mr. Crail walked me through the sales process quickly and in a friendly manner. He presented the warranties available and explained the privacy acts involved. At no point did I feel my time was being wasted. I was handle expediently, with a few jokes and lots of smiles. If I become aware of anyone car shopping, I'll be sure to direct them to Robrt Crail at Kelly Mitsubishi, Emmaus.

bob boyer

24 de dic. de 2011

I purchased my fourth Mitsubishi from Kelly recently.Oscar was extremely helpful in the process.He was easy to deal with.I would recommend him to anyone to buy a car from and I did several times already.

joe_0001

23 de dic. de 2011

I saw a car that interested me online and I got into the car to head toward the dealership (Kelly Risk Free used cars on Lehigh St.). I called while I was on my way and a friendly woman answered the phone, responded to some questions that I had about the car and their location, and said that she would have a salesman ready to greet me by the time I arrived (about 15 minutes). I pulled into the wrong lot, but a friendly salesman by the name of Anthony was kind enough to walk me over to the correct lot next door. I spotted the car on the lot, so I stopped to inspect it very closely for any flaws and it was in immaculate condition. I could tell that it had recently been waxed.Anthony turned me over to a different salesman, Robert Crail, who was just outstanding from beginning to end. There was never any pressure. I felt like he was very knowledgeable about the car and the price points that are appropriate for this type of used car. After the test drive and having a couple of questions answered about the history of the vehicle, I told Robert that I would think about it and call him. He gave me his cell phone number and said to call at any time if I decided that I wanted the car and he would have them hold it for me immediately.I went home to discuss it with my wife and not long after dinner, we had agreed that we should buy the car. I called Robert and he took my credit card information to hold the car. I arrived the following morning to complete the purchase, and the car was already washed and ready, with all of the stickers removed.The whole transaction was made easier by the fact that this particular car was already well-priced and I did not to obtain any financing through the dealer.We have owned the car for a week now and I am very satisfied with the purchase. Robert and other representatives of Kelly Mitsubishi have contacted me to ensure that I am 100% satisfied with my experience and also to let me know about their service offerings and answer any additional questions I would have.This is the first time I bought a car from a larger dealer and I walked away very happy with the whole experience. It was not what I expected at all. In the past, I have bought used cars from private parties and small used car lots. I really felt like Kelly rolled out the red carpet for me, even though I was looking at a used car and it wasn't a Mitsubishi.

nosyrosy

23 de dic. de 2011

Rob was very knowledge about the cars we were interested in. Sandy was very high-spirited and knowledge. It was obvious that both really enjoy their jobs and are truly passionate and enthusiatic about their line of work. I am confident that I got a great deal on my 2009 Hondo Civic.

GHILLS32

22 de dic. de 2011

DAVE WAS VERY FRIENDLY AND HELPFUL. I HAVE LESS THAN PERFECT CREDIT AND DAVE STILL MADE ME FEEL VALUED. HE WAS CURTEOUS AND WENT OUT OF HIS WAY TO HELP ME EVEN THOUGH I WOUND UP NOT BEING READY TO PURCHASE. I WOULD RECOMMEND HIM AND THE DEALERSHIP TO ANYONE LOOKING.

tom12

19 de dic. de 2011

Everyone was very friendly and helpful. The process was smooth and made for and easy day. Robrt was able to answer all of my questions.

janesmyth

18 de dic. de 2011

Oscar was very helpful in my process of searching for a car. He was very patient with me and very nice. i feel proud that i bought my car from him.

schnoodle

17 de dic. de 2011

I found the dealership to be very professional and courteious. Robert wAs quite knowledgeable and very profeaaionable, a pleasure to deal with. I would certainly recomend this dealership,and anticpate an ongoing relationship .

Fiest777

17 de dic. de 2011

Excellent Sales person, very nice, knew a lot about the car and other cars in general. Overall I had an excellent experience and would tell everyone to buy a car from him.

morgan12

15 de dic. de 2011

Working with Dave was a wonderful experience! We enjoyed our time at Kelly. The experience and pleasure to meet with dave throughout our car purchasing experience went seamless with him guiding us through this adventure. Thank you Dave for a trip we will never forget!!!

SarahG84

14 de dic. de 2011

Dave was helpful and friendly, he thought of things that I hadn't even thought of. He took his time looking for exactly the right fit for me and my family. I won't go to anyone else!!

Lizmarie

12 de dic. de 2011

Oscar was a pleasure to work with. He was friendly and made the buying process very easy. I will definitely recommend Kelly and Oscar to anyone looking for a vehicle.

dalwebb

9 de dic. de 2011

I went with my wife to look at a car she was interested in. I was so impressed with Rob as a sales man that I ended up buying myself a new car several days later. My wife purchased a Mitsubishi, and Rob knows his Mitsubishi's... what impressed me more was how knowledgable he was about other cars ... I purchased a Jeep Wrangler!Great guy, Great salesman!

Bailey60

8 de dic. de 2011

We had the pleasure of working with Dave Simoes to guide us through the experience of purchasing a vehicle. His knowledge & expertise made our trip worth the drive to Kelly. After much research in the area we felt so comfortable with Dave, that we recommended our son to purchase a vehicle & we will continue recommending our friends to Dave. Sometimes it's more about the sales person & we feel Dave's integrity showed through!

Mark&Julie

8 de dic. de 2011

We came in reluctantly looking for an all wheel drive sedan because our SUV was costing too much in gas. We loved having an SUV because of its versatility but the poor gas mileage was becoming a burden on our finances. Luckily we came to Kelly and met David. He showed us the Mitsubishi Outlander which enabled us to keep the versatility of an SUV with the gas mileage of a car. We don't want to even think of what we might of ended up buying if it weren't for David. Thank you David for your ingenuity and great customer service.

Busy CPA

4 de dic. de 2011

Went to Kelly unsure if I wanted a Lancer or an Eclipse.To surprise there are several models to choice from. Rob really knew or knows his cars.We drove both a Lancer ,and than Eclipse. I decided on the Eclipse, and I love my car.Thanks Rob

cdiazriv

4 de dic. de 2011

I live in New York and was in the need of a new vehicle. I contacted Kelly Mitubishi in Emmaus, Pennsylvania. Mr. Oscar Santiago assisted me and was very helpful. He was able to assist me with my wants and needs. He found a vehicle suitable to fit my needs. I traveled by bus to purchase my vehicle and drove back to NYC in my brand new Mitubishi Outlander SE.

carmatt98

3 de dic. de 2011

I was very pleased with the exellent team at Kelly Mitsubishi specialy with Oscar Santiago. Oscar has what it takes to represent Kelly as a company as well as customer service. He took the extra time to show me the benefits and advantages of every car I drove, from the pre-owned vehicles to the New Outlander Sport that I purshased. Thank you Oscar for making my car buying experience a great one... I will recomend you to all my friends and family.

jcs29

3 de dic. de 2011

Everything was good, except I did not receive and still have not received an owner's manual for my car. Other than that it was a pleasant experience.

fireguy

1 de dic. de 2011

Rob Crail was very knowledgeable about the car we were looking at. He did not pressure us in any way and was very pleasant to work with. I would reccomend him to anyone looking for a pre-owned vehicle.

caylamorgan

30 de nov. de 2011

Oscar helped me find what i wanted, right away and he new the perfect car just for me. I was very happy to a have such a great salesman, the selections he showed me and mostly the outcome of the car i came home with. I love it! Thanks Oscar!Sincerely, Cayla Morgan

JessicaZiegler

28 de nov. de 2011

Rober was very helpful and kind. He had many options for me right when I walked in and had answers to all my questions. I am very excited about my purchase that Robert helped me with!

xbandit77

27 de nov. de 2011

Being about 4 hours away communication was very important with Rob. He was available every time I called and made the whole experience very enjoyable. The process was very professional and fair. It actually took longer to drive to the dealer than to have our trade appraised, get the deal done, and drive away in our almost new car. I wouldn't hesitate going back to see Rob for another purchase, the experience was well worth the drive.

Bill and Beth

24 de nov. de 2011

This experience was absolutely the best car buying experience I have ever had!! From the first phone call to David to the evening I took delivery of my 2011 Ridgeline the process was seemless. Even through my tough negotiations David hung in there was very professional in every manner. He is a true professional and I will recommend him to everybody in my family as well as anybody that is intested in a vehicle. I hope that Kelly Auto Goup appreciates David as much as I do!Thank you for a great deal and experience!

rjadion83

23 de nov. de 2011

Sandy was GREAT she helped us very well she didnt give up on us and that very greatly appriciated, she informed us at all times on what is going on Im extremely very happy on how much she cared when I was there THANK YOU SO MUCH.

JGA

21 de nov. de 2011

Working with David Simoes has been the single best car buying experience we ever had. He was very professional, wellmannered and accomodating. We will be sure to recommend him to our friends and family. Thanks again David!!

lexi7802

15 de nov. de 2011

Took great care in helping us find the right vehicles we needed. Great service! They were very couteous and understanding of our needs. Also had fast service.

nailtek

15 de nov. de 2011

Our trade in was in very bad shape & we were in need of a used vehicle. Due to hardships over the past few years our credit is not the greatest & I was upfront with David regarding this from the beginning. David was very kind, patient & knowledgeable in helping us to find the perfect used car for us that fits our needs. I absolutely love my outlander.

NanaS

14 de nov. de 2011

Oscar was helpful and professional without being overly aggressive or pushy. He was patient with us while we were shopping for a used Mitsubishi Galant and seemed geniunely interested in making the car buying experience as pleasant and easy as possible. Thanks, Oscar!

andyobc

7 de nov. de 2011

Dave was pleasant to work with an provided great customer service, he was there for any of my questions and provided us with a very enjoyable car purchase. We never felt pressured and would highly recommend purchasing a car from Kelly Mitsubishi and working with Dave Simoes.Thanks again Dave it was a great experience.Andy

mrusso2323

7 de nov. de 2011

David wa very helpful. I would certainly recommend him to my friends. He took the time to learn what I wanted, and worked to get my price where I wanted it. The only negative I would say is the Used Car managers poor assessment of the value of my vehicle. He was not cooperative but we came to terms.

ddburke7

4 de nov. de 2011

We found the car we were looking for. Rich,Bill,& Sandy were very helpful at getting every thing in order, we just had to wait for the power to come back on after the October snow to pick up the car.

cant find a name

4 de nov. de 2011

Buying my 98 dodge ram from kelly buick used cars was a very easy and informed transaction. Bob Crail was very much a part of the purchase of my truck. He was a very good sales person.

BobbiBeth

3 de nov. de 2011

Very helpful and NO HEAD GAMES! We saw the car, took a test drive, liked the price and all our questions were answered. We bought it and did notice a problem that we contacted Robert about. The car was fixed without hesitation. Rob continues to check in with us to see if we have any problems or concerns. Thanks Rob!

MoparMike

30 de oct. de 2011

I hate car shopping I hate talking to sales people , but I must admitspeaking to Rob wasn't bad. I was greeted and told where to look. He did not follow mearound like some lost dog.After I found a truck that I liked Rob was very informative, aswell as forgiving for my initial rudeness.We made a deal on the truck I am happy and amazed that i had a non vulture experience.

Missinghome17

29 de oct. de 2011

After having had a bad experience with a bad Honda Civic, my 21 year old daughter took several weeks to research car dealerships in search of her next car. She chose Kelly Mitsubishi in Emmaus, Pa because they had 2 Mitsubishi Eclipses in her price range and good online reviews. We were terribly disappointed and taken advantage of. On Saturday October 8th 2011 She purchased her 2006 eclipse From a salesman named Dave Simoes, We realized after the fact that he did not let us start the vehicle, rather, he insisted on starting it each time. After bringing her new car home on Saturday, She complained it did not seem to start properly. Monday AM she took the car to our reputable garage where they told her the car was going to need a new starter. Also, the sunroof and front grill on the car were broken. It was clear that Dave Simoes or someone at the dealership had known about the problems. When my daughter called Dave he told her she was out of luck and that the 150 miles had run up for her to bring back the car. We drove from Lancaster Pa to Emmaus Pa and back in order to pick up this car. Dave said they absolutely would not take the car back that we could trade it in for another car. Simoes also said that We could drive it back up ( Another 1 1/2 hours) to get the repairs done, However the warranty had not kicked in yet it would have been out of pocket. When we expressed our concern that things were just going to keep going wrong seeing as the problems the car already had Dave said " I don't know why your so upset, It's not the car has a soul or cancer" Kelly Mitsubishi seems to have great reviews however dealing with Dave Simoes was probably the worst decision we could have made.

Nurse Rachel

26 de oct. de 2011

My husband and I were shopping for a car for our daughter. We went to several dealers on Lehigh St , and our over all opinion was that they seemed pushy, and rude. When we arrived at Kelly we expected the same, but were both pleasently surprised.Robert Crail greeted us , and was happy to give us our intial space.When we began to talk with him Robert was knowledgeable and polite. We looked at several cars on everyone of Kelly;s property before we found the carof our liking. All the while Mr Crail was patient and most import not pushy. I recommend Robert highly to my friends and family.Thanks Rob nice car pleasent experience.

Epalulis87

25 de oct. de 2011

I bought 3 cars from Norris and he helped me out greatly with each one. He is a great salesman and treats me as if I am a friend an not money! Thanks Norris!!

nosilla

17 de oct. de 2011

This was my first car purchase as a young, female professional and I was happy to learn that it is not as bad as I thought it would be. Originally I came to Kelly Automotive Group to just look at a Lancer and Robert greeted me. He asked if he could help me and allowed my friend and I to browse the lot on our own which I appreciated. A day later I came back to look at an Eclipse I saw online in more of my price range. Again, Robert greeted me and recognized me from the day before which was welcoming. This time I was ready to ask more questions and get behind the wheel. Rob also let me take home the Eclipse for the evening so my father would be able to see it before I made any decisions. I felt really good knowing my father was able to see the car as he works out of state and has a busy schedule. Not wanting to make any impulse decisions I took a day away to shop around in the area and drive other cars. Nothing really compared to the Eclipse's price and all it had to offer. The following day I went back bright and early to drive the Eclipse again, this time on the highway, with David. David was very willing to help in anyway and was a great listener. It was nice to work with a young salesman close to my age too. After driving the car again I knew it was right for me and I put down a deposit. I then picked up the car 4 days later when it worked best with my schedule. I appreciated not feeling rushed to get back to the lot to pick up my car. It was also convenient to be able to communicate with David through text messaging within those 4 days when I had questions. I would recommend Robert or David as they made me feel comfortable making my first big purchase. The only thing I was dissapointed in was the detailing of the car was not fully completed; crumbs and dirt left over in the back seat interior and marks that I easily removed with wax at home on the exterior.

isilv288

14 de oct. de 2011

I wanted to buy a new car, and the Outlander Sport was the last of my options (because of its size). I was on my way to buy a car from another dealer, but I stop at Kelly to show the new outlander to my friend because it was very good on gas. Oscar approached me to find out what I was looking for. He was very friendly and professional. The best thing was that I was able to communicate with him using my first language. Oscar's great costumer service convinced me of getting the new Outlander Sport. What was different about Oscar was that he made sure that I was getting the car that I WANTED at an affordable price, and not just a new car that I could afford (Thank you Oscar for this ;) I spent the whole afternoon in the dealer, but it was because I was not an easy buyer. I will give Oscar a rate of 10, and will recommend him to any body that is interested in buying a new car. Thank you for your patience and great service!

TJHjr

11 de oct. de 2011

I was dealt with fairly and honestly. That is very imoprtant for me no matter what type of business I am doing. I told Norris what I needed and he was able to meet those needs in just a matter of 24 hours. And for me time was of the essance. It was a good experience.

megaln

10 de oct. de 2011

Oscar thank you for helping our family trade in our used car for a new Outlander. We are so happy to be driving a safe and reliable vehicle! You get a five star rating on all accounts, you welcomed us to your dealership and had trust in us from the beginning (giving me the car before I had signed papers to pick up my girls from school) you were friendly, available to us right away and were great with our girls. We will absolutely be back in the future for all other vehicle purchases, this is our third experience with your dealership and we always leave happy!! Thank you - The Alnutt family!!

Tom Accordino

2 de oct. de 2011

Nice to work with Terrell, he was easy to work with and I was able to trade in my vehicle and purchase another used vehicle, great dealer to work with this is my second car purchased here and the people are all very nice to work with.

zfrostbyte

1 de oct. de 2011

I am a returning customer and I was again thrilled with the friendship qualities and knowledge of the whole Kelly squad. Robert and David both helped me along the way and gave me excellent advise towards a new car. I am happy with the overall transaction and customer satisfaction. Sandy was also great and made the transactions go as smoothly as possible. I look forward to dealing with Kelly again in the far future, since the sold me what now is my favorite and most enjoyable car yet.

dooleyk

30 de sep. de 2011

Have purchased last five cars (three used & two new) from Kelly Car & Truck Emmaus location over the last 17 years. Don & Sandy have made every purchase a perfect fit for our current financial situation. Cannot recommend a more honest dealership in the Lehigh Valley area.

mjjcam

25 de sep. de 2011

We were impressed with the level of employee competency,personality,and business savvy.Their willingness to explain all aspects of the sale were much appreciated.

l&f60

24 de sep. de 2011

We were very pleased with the whole process of buying the car. Especially we appreciated the patience and knowledge of Bruce. He spent a LOT of time with us. Sandy was great in handling the financing process and was very personable. We highly recommend Kelly Car and Truck. That's why we are return customers.

TCYerr

18 de sep. de 2011

This was a very positive experience. I was impressed by the overall quality atmosphere of the dealership. Norris Almasri is a excellent salesperson, exhibiting a high degree of integrity. Sandy Smith handled finances in a very experienced, efficient & friendly manner. I highly commend & recommend.

elena_ilie

14 de sep. de 2011

Oscar was great with sales and gave us a great offer on the new 2011 Outlander. The finance person Stacy made some spelling mistakes when printing the paperwork. We had to resign everything 2-3 times. Minor inconvenience.

tevans7

3 de sep. de 2011

Norris was wonderful to work with and knew a lot about the vehicle. I would definitely go back to Kelly and work with Norris again!

Lance williams

2 de sep. de 2011

Because they were very friendly and knowledgeable about the car I bought they answed all of my question I had aboutthe car and fianceing price.

dnsingqn14

16 de ago. de 2011

Oscar approached us immediately, and got us excited to shop for our car. He explained all aspects of the car we were looking at, and answered all of our questions utilizing others when needed. He fought for our pricing target, stayed late to bargain, and was a great person to talk to about noncar related matters. Sandy helped us with financing and was great from the aspect that she cared about us as people and not young kids buying a car. I appreciated all of their help, and very happy with the outcome.

jlapag

14 de ago. de 2011

Dealer gets good marks for customer service. We arrived with two kids in tow about 90 minutes before closing, and the staff stayed late to finish the transaction and get us rolling in our new car.

Diane2255

11 de ago. de 2011

I have rated this dealer & salesman ( Dan Foley ) with all 5's because every aspect of this sale deserved them. The prices were very reasonable, the cars were in excellent condition & our salesman knew his product & was AWESOME in helping us with any questions or concerns we had. I've told many friends about our experience there & will not hesitate to return to Kelly when I'm in the market for another car. This is the first Mitsubishi I've ever owned & so far I'm VERY pleased with it....and Dan! Thanks Dan!

trent40

1 de ago. de 2011

First I want to address the fact that my previous dealership experience has been horrific! I came into Kelly Mitsu thinking that I would have zero luck and that they would completely waste my time. I am now a proud owner of a brand new 2011 Evo and I have both Sandy Smith and Thomas Chinnici to thank for that! They took me seriously when others laughed, they didnt waste time while other dealerships were turtles. I cant imagine ever purchasing another car without both Sandy and Tom being involved. This has been a wonderful buying experience for me and I truly feel that other dealerships could learn a thing or two from these guys. Sandy took the time to make sure that I got the best deal possible and she even explained every detail of the paper work to me. She offered advice and guidence for a first time buyer and shared my joy as I drove off. Thomas was the fisrt to show me the car, help me sync my phone and reviewed all the options and features to show how they worked. During the test drive he made me feel comfortable and at ease about my first time behind the wheel of an Evo. I will never forget this day and it's all thanks to the two of them.Thank you!Trent Laughlin

RaidenKenji

27 de jul. de 2011

Everyone at the dealership was very friendly. They always made sure I was being helped and got all my questions answered. Dave Simose showed me various cars and let me test drive any I wanted. After deciding on the Mitsubishi Outlander Sport, I wanted to test drive a Dodge Caliber just to be sure I chose the right car. I thought I was being a pain, but it was no problem to Dave. Dave also helped me decide which Outlander Sport package was best for me. He did not try to talk me into the most expensive one, which is nice. It was raining the day I bought my car and Dave always made sure I had an umbrella over my head and stayed as dry as possible. Dave worked with me on financing my car and showed me how to use all of the features before I left. The best part was I got to take my new car home the very same day!! My experience at Kelly Mitsubishi was amazing and I would recommend them to my friends and family.

mrochen

18 de jul. de 2011

I had an excellent new car buying experience at Kelly Mitsubishi in Emmaus, PA. First and foremost David Chwastyk was an exceptional salesman who I would strongly recommend. He was everything you want in a salesman (low pressure, very knowledgeable, attentive to customer needs, excellent listener) and didn't exhibit any of the qualities you don't want (high pressure, poor service, not doing what you say you will do). David truly exceeded my expectations in every way. Aside from the excellent customer service I received Kelly Mitsubishi provided me with the most attractive quote on the vehicle I wanted to purchase. I extensively researched the vehicle, options, incentives and the inventory at five dealerships in the region. After going through all of this Kelly had the vehicle I wanted and offered it at the best price of the five dealerships. After agreeing to purchase the vehicle the excellent experience continued through finance (with Michael Cury), final vehicle prep and final delivery. If you're local to the Lehigh Valley and shopping for a Mitsubishi save yourself some time and effort. Do your research on the internet and then make your first and last stop at Kelly Mitsubishi in Emmaus PA. Be sure to ask for Dave.

amstacks44

14 de jul. de 2011

Working with Dan Foley was definitely a positive experience. I'm 26 years old and I have never purchased my own car before. I wanted my parents to be involved in helping me make this decision, but they refused to help since I'm old enough to do it on my own. Dan, being a father himself, was very helpful and worked with me to make sure I felt comfortable with the buying experience. I'd definitely recommend Kelly and Dan to others who are looking to purchase a vehicle.

KennethW

7 de jul. de 2011

Dan was very friendly and not pushy. We took everything one step at a time. I would highly recommend Dan to anyone looking to buy a vehicle.

dcornish

5 de jul. de 2011

I would recommend this dealer the sale was done in just a few hours, that included a test drive and a look at other dealerships for pricing.

Diane Kelly

30 de jun. de 2011

I had a wonderful overall car-buying experience, primarily due to the professionalism of my sales consultant, Nawras. He has always been super friendly and honest. He made the entire experience quick and pleasant. I never felt pressured. After many years of leasing and servicing my Mitsubishi vehicles through this dealership, they have proven to be attentive and dependable. Due to my comfortable relationship with Nawras, I was completely confident that I was getting the exact vehicle I was looking for at the best possible price. I'm thrilled with my purchase and I look forward to continued loyalty to Kelly Mitsubishi for many years to come.

Angeedee21

30 de jun. de 2011

I just purchased my second new vehicle from here and I would highly recommend them and come back again. Norris helped me with both cars and he was wonderful and very helpful. 5 stars!

JessicaHalal

29 de jun. de 2011

I got a new car from here and I love it. The Lancer is the best car ever and Norris is awesome. He made sure I got everything I wanted from the color to the extras. Thanks Norris and Kelly Mitsubishi.

JeydaSharp

29 de jun. de 2011

Norris was a great help with purchasing my new car. He helped me find a car with low miles and great condition. I'd recommend him and the dealership to all my friends and family :) thanks Kelly Mitsubishi.

Iboacii

29 de jun. de 2011

It was great working with this gentleman. He helped me pick out the best car for my daughter for her celebration to her reciving her license. Thank you so much when my son is old enough I want to work with the same people.

milliman

29 de jun. de 2011

Norris was very courteous and helpful, and provided great information as we inquired about the purchase of a used vehicle. He also assisted us with a repair on a vehicle that we already own. We are very happy with our experience at Kelly, and would recommend visiting them in your search for a used vehicle. Ask for Norris...

r bubba

28 de jun. de 2011

great guy,i bought sevral cars of him and he treated me farely every time,highly recomended.all my kids bought cars of him too.

zekyc

28 de jun. de 2011

We had no game plan or idea of what we were going to do as we walked into the dealership other then trying to make a deal to get ourselves into a less expensive car and/or a more fuel efficient vehicle. Tom accomplished both of those for us without sacrificing too much car space. Our montly payment was reduced and our fuel economy was increased by putting us into another pre-owned car. We are thrilled with our new purchase and couldn't have been happier with our service. Tom was thorough, considerate, and beyond helpful! He listened to our concerns and made appropriate suggestions according to our statements. He was readily available and for this we thank him:) He was extremely patient with us as we changed our minds frequently and he continued to show us vehicles that would fit our needs. Thank you for your time, thank you for your expertise, and thank you for you honesty! With Kind Regards,Bob and Colleen Zeky

Easton2374

26 de jun. de 2011

This is the second car purchased from Kelly Mitsubishi and Sandy ONCE AGAIN was TOTALLY AWSOME and knows the in and out of auto finance. Dave knew the in and out of the Outlander Sport!!! I went to Kelly from another dealership after checking out the Toyota Rav4, the salesman at that dealership didn't know much about the product he was trying to sell me. I arrived at Kelly and was greated by Dave, who from the start was AWSOME. We went out for a test drive, he explained all the features to me, not that it needed much help, it totally sells itself with the design, options and price for what you get. Dave and Sandy TOTALLY RULE!!!!

chefnikki48

24 de jun. de 2011

I was impressed with Norris and Sandy for how helpful they were with the purchase of my New Lancer. They were both very friendly and they answered any questions that my family and I had. Norris made sure to go over all the features in the car and made sure I was comfortable with everything before I drove it off the lot. He even told me I could call him anytime in the future if I had questions about the vehicle and he would be glad to help. I didnt feel pressured into buying the car, they made me feel relaxed and comfortable unlike other saleman at other dealerships. Kelly Mitsubishi should be honored to have 2 wonderful employees working for them. Excellent job!

TonyLim

23 de jun. de 2011

We really enjoyed working with Mike. He was professional, helpful and kind. He helped my daughter find a car she needed for school. He knew all about the cars, he was great on the test drive and we enjoyed his personality and warmth.We would love to work with him in the future.

Elizabethstricker

22 de jun. de 2011

Mike was wonderful, very helpful and personable. We felt good about a purchase and look forward to getting our next car from him. He was wonderful!!!!

raldinger0001

20 de jun. de 2011

Everyone I came in contact with at the dealership was extremely friendly. Friendly atmosphere. Anna helped me find the car I was searching for and provided me with all the information I needed to make and complete the purchase. When I was ready to complete the purchase Sandy further assisted me and informed me of all my possible purchasing options. Purchase process was smooth.

leesea

20 de jun. de 2011

Rob was a gentleman during my purchase process, he was very helpful at all times. He often called me from his cell phone and I was always able to reach him. He would promptly answer my questions. Rob was a pleasure to deal with and I would highly recommend him to my friends and family!

Safa

15 de jun. de 2011

I was recommended here by a friend who gave me Norris business card. At first I wasn't sure if I wanted to buy a new car from a dealership because I've had bad experiences in the past. When I went in the staff made you feel at home. The gentelmen I delta with was extremely friendly and was not pushy. I told him I would have to think about it and he didn't try to rush me which actually made me want to purchase the car that same day. Thank you so much.

Eda123

15 de jun. de 2011

I really enjoyed working with Kelly Mitsubishi. The staff was wonderful and answered All of my questions. I'm very pleased with my purchase and would highly re amend Kelly Mitsubishi to all of my friends and family. Thank you Norris for all of your help. Hope to deal with you again in the future.

manuch

14 de jun. de 2011

I was very pleased with my overall buying experience. Mike was open and honest from the start and his pateince and willingness to work with me separtes him from the rest. He did a great job by me and I will strongly recommend him and Kelly to any and all. An A+ experience!!

2011Lancer

8 de jun. de 2011

I went to Kelly Mitsubishi to look at a black 2011 Lancer. They treated me great and I would definitely go there again. They will also be putting a wing on my car and the customer service is great.

meeksgurl43

8 de jun. de 2011

We went to a couple dealerships that day and didn't get the customer service we were looking for until we came across Mike from KELLY. He was quick to help us and was very eager to get us in a car that we actually WANTED. The process was quick and he wasn't letting us leave until we drove off in the car that we were very satisfied with. Very great experiance.

mbjc11

5 de jun. de 2011

The service was excellent.They went out of their way to find us the car that we wanted since they didnt have it there.Don was very friendly and helful and made this the best car buying experience we have ever had.We will reccomend this car dealer ship and salesman to everyone we know who is looking for a new car.

lac336

31 de may. de 2011

Dave was very helpful in helping me find a car that fit my wants. I was also surprised that my search for a used car turned into a new car because of the great pricing offered. Dave helped me realize that buying a new car was the best option for my resale value.

dokken

26 de may. de 2011

My son and I were looking for a quality used car at a tough price point. John and the team at Kelly did not try to sell us any car. They did not have anything worthy at the time and John said he would look at all trades as they came in for a suitable match. John called us with two possibilities within a week and eliminated one right away because it was not in the condition that would they were comfrotable with. We then negotiated a fair deal on the second vehicle. John came through on everything he promised and my mechanic checked it out a week later and confirmed what the dealer mechanics said. I believe we got the right car at the right price with no hassles. Everyone at the dealership treated us very well.

jrburkit

24 de may. de 2011

Norris was a very nice salesmen. This is my 3rd car i bought from kelly. I bought 2 new cars & this is my first used car. The salesmen ship was good, however i was a little disapointed in the interior detailing (cleaning) of the car. The windshield was so streaky it was hard to see out of it at night, i had to clean it as soon as i got home. I did recommend kelly to my boyfriend who was looking for a truck and he went a week or two after i was there, also had norris & ended up buying a truck. i would go back to kelly in the future.

bmitc208

18 de may. de 2011

I chose Gordon because his wife is a member of my church and he helped me find what I was looking for. Sandy was very informative about all of the information since i was a new buyer. I felt like I was family because of the help from the start to the end of my experience. I wish everyone was as helpful and Sandy and Gordon. Thank you so much for having such great employees!!!!!!!!!!!!!!!!!!! Ben Mitchell

Sean.Strauss04

5 de may. de 2011

We arrived at the dealership to look at a car that had peaked our interest online (cars.com). When we arrived, Robert saw us and asked how he could help within a coupple of minutes. He then went and received the keys and let us sit in the car and check it out, as he described all about it. He was quite knowledgeable, as well as helpful. From the moment we arrived, until we walked out with our new car he was amazingly helpful!!! He walked us through everything, and even went back to his sales manager to talk to him about questions we had. Overall it was a great experience and we have already recommended the dealership and the staff to friends/family.

zfrostbyte

28 de abr. de 2011

As soon as I arrived at Kelly Mitsubishi, Robert was right out the door eager to say hello and to see what he could help me with. I was happy that he wasn't just another sales person on the look to just sell a car. He was very informative about all of the vehicals including new and used. The price's couldn't have been more appropriate. He worked with me hard to strive for the numbers and payments that I could handle, and he did just that. I walked out of there with a beautiful car and I was thrilled at the service and price. I was allowed to take the car home for a night to realize that this was the car for me. I greatly appreciated that in many ways because I could see how the car was for a day, not just a ten minute car ride around roads that I did not know. Everything about Kelly Mitsubishi was satisfactory and I would recomend Kelly to anyone looking for a new or used car.

cory_urious

27 de abr. de 2011

Tom, sales rep, did an awesome job. He was more than willing to help any question or need that I had when purchasing my vehicle, even after the sale. Tom did an awesome job and when I back to Kelly, I hope he is still working there. Tom went that extra mile when I forgot something in my old car and mailed it to me. You need more employees like that.

dyesubk

27 de abr. de 2011

The sales person David Simoes was plesant and accomadating. he has a good presence and professional demeanor. the sales mananger Bill was also very professional and they worked out in my opinion a deal that left me feeling to go shopping further.The dealership also well setup to take care of a customers needs

gizemo999

19 de abr. de 2011

Awsome job selling me my car even tho it was confusing and hard to figure out we pulled it off descently thank you very much for my driveing experience thank you makeing it quick and painless for me and not to much confusing confusement patrick mohr

codyssmith

18 de abr. de 2011

Oscar and the staff at Kelly Mitsubishi went over AND ABOVE my expectations for satisfaction during my purchase. There were some issues that had to be ironed out and Oscar (with Sandy Smith's assistance)performed miracles to be certain that we had our desired vehicle THE SAME DAY! The actual time was less than an afternoon! This was my first experience with the Kelly Organization and IT WILL NOT BE THE LAST! A million thanks to Oscar Santiago and Sandy Smith and the Kelly dealerships!

VANLOVER65

15 de abr. de 2011

Our overall experience was fun and relaxing. the nicest part that was Mr. Chinnici made me feel very confident in buying this car.I was a bit leery being on my own to check it out, but turned into a great time. thanks again to Tom and your staff.sincerely, Sandra Johnson

justinV610

15 de abr. de 2011

Great customer service Oscar, and Sandy did everything they could for me! they made me comfortable in a decision that affects my life for the next 63 months of my life and I wouldnt have done it with out them! They both are very talented at what they do, and they show that they care as well as professionalism! Oscar, and Sandy are great assets to you company as well as your success in business! I know I made a right choice coming to Kelly Mitsubishi. Thank you Oscar, and Sandy ! Justin Vega

zlederer

14 de abr. de 2011

The salesman that helped with the sale was very frinedly and knowledgeable. He listened and took into account my specific needs while guiding me towards a vehicle that was best suited for what i was looking. He provided easy explanations as we completed paper work and made me feel like the process was way less overwhlming than something of this magnitude normally feels.

marticar

14 de abr. de 2011

About a week and a half ago, my husband and I stopped at Kelly Buick in Emmaus. We were interested in purchasing a used car. We were met by Tom Chinnici. We told him what we were interested in purchasing and immediately he sprung to action. He showed us 2 cars that were on the lot. We were not interested in any of those. No problem - he told us we could pay $500.00 and Ken Corch would find us a car as we described - Ken immediately went on the compupter and showed us 1 car - which we were not interested in - Both Tom and Ken then said - Ken would find us a car - we gave Ken the particulars (price, color, etc.) - in a week and a half he found us a beautiful, silver Buick LaCross - 2005. We went to pick up the car yesterday - Tom met us - showed us the car - and went with us for a test drive. When we returned - we met with David Lipka regarding all the payment, title, etc. A totally great experience for buying a car - Thank you to these three gentlemen for making this so pleasant!!

albertsonw

13 de abr. de 2011

Dave was very helpful in meeting our needs across the board. This is our fifth car we've bought from the Kelly group and are always very happy with the professionalism of the sales staff, and their ability to understand our needs in terms of vehicle and price.

RichMcG

11 de abr. de 2011

Past customer of Michael looking to upgrade my current vehicle. Met with Michael and he helped find the vehicle I wanted. Great features at a fair price. Service was prompt - deal was very fair and easy. Michael explained all extended warranty plans and their benefits.I would certainly recommend Kelly Risk Free and Michael to anyone looking for a certified pre-owned vehicle. You will get a great car at a fair price

bonnielee

3 de abr. de 2011

The cars in the lot are well groomed on the outside and very clean on the inside. The employees answered everyone of our questions with a complete and efficient answer. They extended their hours a few minutes longer to work with us. We walked in one night, and the next day we drove off with our new (used) car.

carvcr

31 de mar. de 2011

This is the 5th SUV I have bought from Kelly Mitsubishi,and I have been satisfied with all of them, and the service I have recieved. I also keep all my cars serviced with them. I can rely 0n them notify me so I don't forget my service when it's due. When looking for a new car they went out of there way to find this one and have it delivered for me.

tshivok

31 de mar. de 2011

Great customer service from Tom Chinnici. He kept in contact and made the process easy. The whole process of buying, financing and picking up the vehicle went smoothly. Everything involving the vehicle was explained. Would highly recommend the dealership to everyone.

leeannp

31 de mar. de 2011

Mike was friendly, helpful and patient. He helped me find a car that fit my budget and addressed all my safety concerns. I was permitted to take the car overnight and spend time driving it at my convience which I enjoyed greatly. The car was very clean upon purchase and washed the day I bought it. I highly recommend mike to others and will return for his assistance with my next car purchase.

Bluism610

30 de mar. de 2011

Where to begin..?? Tom and Sandy were amazing! Tom was great. I originally came out to look at a SUV, ( but was unsure if it was what i truely wanted) Tom came out and stood out in the cold talking to us. Answering every question possible. When I left the dealership, I didnt feel pressured into anything. Everything was comfortable. When I finally made the choice to buy a new car, and what I really wanted, I knew where to find Tom. He was right there to answer every question again. The whole process of buying the new car had some quirks in it, but between Sandy and Tom helping us every step of the way, we finally drove my (almost) dream car right off the lot. ( Love the Evo...cant afford it) I cant thank you all enough. Thanks For Everything.Shelly & Mike

weakie

30 de mar. de 2011

Overall,a good experience. Sales team was friendly and helpful, always available for questions and test drives. Pricing for the Outlander Sport seemed fair, trade value for our Eclipse also seemed fair. They worked hard to get the deal done, paperwork was a bit cumbersome and could have been explained better (Temporary registration).

gentlemind

30 de mar. de 2011

I came into the dealership not exactly knowing what I wanted so I was kinda scared when I walked onto the lot. I worked with Oscar who was very patient with me and understood what I needed in a vehicle and found me the perfect car.I would recomend him to all my friends.

jjlopata

29 de mar. de 2011

My husband was greeted by Mr. Kelly himself at the dealership last week. We took 2 test drives and our salesman Don was very thorough without being pushy. He listened to our concerns, and gave us a good deal. Everyone was very friendly and helpful. Don insisted that we contact him personally with any questions or concerns we have about the vehicle, and had it cleaned and washed before we drove it home.

pitulljpk

29 de mar. de 2011

From the time we walked into the Kelly Automotive Group, we felt at home. They were very personable and friendly from the start. We told them we were only looking at cars and they said they totally understood. After test driving the vehicle we ended up buying, they made us an offer we couldn't refuse! We would recommend Kelly Automotive Group to anyone looking for a vehicle.

KSM

29 de mar. de 2011

My experience with David Simoes has been by far the most postitive car purchasing experience to date. David was very helpful in assisting me to find the right car for me within my budget. He created a smooth transition for me as a client to a car owner and I look forward to working with him in the future when the need for a new car arises.

tommieboy

29 de mar. de 2011

Rob was a good salesman and a nice guy. We were not sure what type of car we wanted to purchase at the time but in no way were we pressured. Rob pressented different cars let us test drive and discused differences. Every time we had a question Rob took the time to answer no matter how many times we called unsure of something about our new car experience with Mitsuubishi. So far we're very happy with our choise.

JE1971

29 de mar. de 2011

Dave was friendly and knowledgeable, and didn't pressure me in any way unlike many car dealers. He was a fine ambassador for Kelly, and I would reccomend him to most anyone. - Besides the heartbreak of leaving my beloved Honda behind as a trade, the only thing which bothered me about Kelly is that they wouldn't send me off with a full tank of gas. I was told that due to the economy in general and the whole gas price thing, that $5.00 in gas is all they'll put into the tank of a purchased vehicle. Really? I just purchased a vehicle from Kelly, and they can't even fill the tank for me? Maybe next time i'll really have to take into consideration the FREE oil changes, lifetime inspection offers, and other perks that were offered from nearby competitors.

dawnyy23

29 de mar. de 2011

Rob and Sandy were friendly and easy to work with. Rob didn't use any heavy-handed, high pressure sales tactics. He listened to my requirements and didn't waste time showing us cars that we wouldn't like. And Sandy was really helpful in securing a suitable loan for us. I will definitely recommend this dealership to my family and friends.

ermant

28 de mar. de 2011

My experience with Kelly was extremely good. My sales rep's name was Dave Simoes and he was very helpful and friendly. When I came in he was the first to greet me and asked how he could help me. He was not pushy and went out of his was to have me drive the exact car I was interested in buying. I ended up driving the Evo and this car is amazing. Before driving this EVO I drove the Subaru Impreza STI and the EVO blows it away in all performance attributes. Dave compared the 2 cars and his knowledge base even impressed me and I do allot of research myself. I would definitely recommend this dealership and you can't go wrong with Dave. Honest, respectful, and professional. An all around great experience.

mstar1

28 de mar. de 2011

Dave was wonderful to work with through our car buying process. So often you hear about pushy salespeople but with Dave, that was not the case. He took a sincere interest in us and what we were looking for - keeping us updated on vechiles on the lot. At no time did we feel pressured into buying which made the sale so smooth. We both new when we found the right car to fit our needs. We appreciated his patience with us during the process. I wish all my buying expereinces were as easy as the one we had with Dave, fortunately, we now have a car that is perfect for us and can look back on our purchase with ease. Thanks Dave!!

RuslanAgikoff

28 de mar. de 2011

I come from another country to America and my sisters in law cousin tell me this place has very good price and car. I come here and this man Norris he help me too much. I tell him I want something good for petroleum not too much money and Mr. Norris give good car with not too much money for the petroleum. He tell me very expensive is the petrol and I get good kilometers on my new car and he is too correct with what he tell me. I love the Kelly car sale place. I tell all my family to buy good car from my new American friend Mr Norris. He very honest with me. He very good to customer who has problem who understand English like native language.

Mary R

27 de mar. de 2011

It's not easy to shop or buy a car this days without been presured into making a decision on the spot!! But when I met Norris he gave me a thourgh demo for the lancer I was interested in and a fair deal!! I had no reason not to buy the car, thanx Kelly for having a sales person like Norris ..

ixidazzlingixi

27 de mar. de 2011

I was recommended here by my sister in law and was not disappointed. Before i went in i called to make sure Norris was there (that's who she bought her car from,and was very pleased with how professional he was) I went in to look at cars he was very nice and didn't push me to buy some i didn't like. he was very pacient with all of my questions. he is the reason i bought my new car. i will be recommending kelly to all of my friends and family. thank you kelly mitsubishi and norris :)

Saci

27 de mar. de 2011

Norris was very helpful and attentive to all of our needs. He was prompt and answered all of our questions in detail. I will be purchasing my car along with my sons car at this dealership. I wish everyone was as attentive and curtious as he is. He is by far the best sales person I have delt with in many years.

BRDCS2548

27 de mar. de 2011

i WAS LOOKING FO A SPECIFIC TYPE OF USED TRUCK WHICH MIKE HOLMWOOD FOUND FOR ME ON THE LOIMMEDIALTELY. i CAME BACKTHE NEXT DAY AND MADE A GREAT DEAL WITH HIM. i PICKED MY TRUCK THE NEXT AFTERNOON AND WAS VERY SATISFIED WITH ALL ASPECT OF THE SERVICE. MIKE HAS GONE OUT OF HIS WAY AND IS ALSO HELPING ME ACQUIRE A CAP FOR THE TRUCK AND IT RUNS GREAT. ONCE AGAIN THANKS TO MIKE AND THE SALES AND SERVICE DEPARTMENT OF KELLY TRUCK CENTER IN EMMAUS, PA.SINCERELY,ROGER H. VON BING A VERY CONTENT CUSTOMER....

GaryAmy

26 de mar. de 2011

Joe came out to meet us as soon as we pulled in the lot and parked. He was willing to show us the exact used vehicle we had seen online without trying to sell us a different, more expensive vehicle. He helped us check it out but we couldn't take it for a test drive because battery was dead. We weren't ready to make a decision as we had several others we wanted to look at elsewhere. He gave us his card and was very considerate of our desire to get the best deal for our money. When we came back, he was with a customer and Norris helped us, let us take it for a test drive, and brought us inside to talk. He was also very friendly and got us a good financial deal. He then stepped away while we made a decision. As we were going over the finances after we decided to take the vehicle, Joe came back and Norris allowed him to take over and finish up. Joe then sat and talked with us while waiting for Sandy to go over financial paperwork. Sandy was very kind, and willing to help us out anyway possible. We were very pleased with all the staff!

mitsu

25 de mar. de 2011

This is my third car through this dealership. Everyone I worked with each time did a great job helping me. They don't you give you the run around and makes things run as smoothly as possible. Over all I would recommend this dealership to others. Great cars and great people to work with.

italiannan

24 de mar. de 2011

We needed to downsize due to medical problems. All of the emplyees,includingBob Kelly did everything possible to help us get a vehicle. They did all thatcould be done to get us the best payment amount possible. We got the bestinterest rate tthat they could. If it wasn't for Kelly we would not have thecar we do.

citrus93

24 de mar. de 2011

I was after a great deal and car that was going to sell quick and Norris helped me out in so many ways. Fitting me in his schedule just so i can have the first look at my scion tc. He hooked me up with every thing about this car.He knew how badly i wanted this car and thankfully it all worked out and he worked to make sure i got it. Deffinately reccomend this great used car dealership and Norris is a great help.

jessicaramos27

24 de mar. de 2011

It was my first time buying a car at a Dealer and it was Great...... Oscar was a great Salesman...... He explained everything...... I would recommend my friends and family to go to Kelly Mitsubishi in Emmaus and of course ask for Oscar Santiago......

berrme

24 de mar. de 2011

I'm very happy with how everything went it was smooth, fast and very professional. Norris Almasri customer service was excellent I couldn't ask for a better salesperson, thank you so much for making this possible for me. I would definitely recommend this dealership a 100%.

furnitureflipper

23 de mar. de 2011

I'd heard of Kelly but I live 80 miles away. I decided to make a trip out there and I did not regret it!Since my first trip about 4 years ago,I have purchased 3 trucks and traded in 2. I saved/made a lot of money. Mike is a riot and fun to work with.

lucgi

22 de mar. de 2011

We had such a great experience ,we walked in test drove 1 car and drove out with the new Mitsubishi outlander 2011 after a couple of hours. ROB was so courteous,knowledgeable and very helpful..I will definitely recommend and consider them the next time am looking for a vehicle.The entire process was so quick.The experience was an UNEXPECTED PLEASURE!!!Thank you ROB!!!

Yasmeen89

20 de mar. de 2011

I recently bought my 09 Acura TL from Kelly used car dealership.I had great customer service from the time I walked in to the time I left. Mike Holmwood did a fantastic job with helping me find the perfect car. Jim the finance guy did anything he possibly could for me to afford the car I wanted. I definitely recommend this dealer! Thank you Mike Holmwood and Jim for all your help.

tauber3895

16 de mar. de 2011

We have a long relationship with Kelly and Mike. Their friendly and professional attitude has always helped us in making our decisions. Mike and his associates have shown their experience in all our dealing with Kelly. I'm sure all our future car needs will be with Mike at Kelly.

Atblose

16 de mar. de 2011

Terrell was very nice and worked with me for about 3 weeks after a lengthy search on my own. He took the time and assisted me to get me the type of vehicle i wanted and fit my needs. I ended up buying a 07 Endeavor. I am happy with my purchase and glad with what i ended up buying even though it was little more then i wanted to spend i believe it is worth it and all i have read was positive reviews about the vehicle.

Rafael and Brenda

15 de mar. de 2011

My husband and I were looking for a used, comfortable, safe, and reliable vehicle. We didn't expect to get much because of the amount of money we were taking and the status of our credit was not something we could've relied on. As soon as we spoke with Mr Robert Crail we instantly knew we were in good hands. He let us know he wasn't there just to sell us any ordinary vehicle but, to sell us what we really were looking for. Not by telling us that but, by his interest in knowing and meeting our needs. After the vehicle was taken out the lot Mr Crail made it a point to call us several days after the sale to check up on us and how satisfy we were of our new vehicle. I dont think some salesmen realize the impact some of them have on their clients and our families. Mr Crail went above and beyond, as far as he could to help us and for that we are so grateful and look forward to buying more vehicles from you in the future...THANK YOU!!

Melissa3

12 de mar. de 2011

This dealership is great all around. I bought my first brand new Mitsubishi SUV there eleven years ago and just went back there today and purchased another brand new Mitsubishi SUV. The Sales & Leasing Consultant we worked with today was absolutely wonderful. He has great customer service skills, very friendly and has great knowledge of the SUV's he is selling. He got so excited and couldn't wait to tell us all about the options the new Mitsubishi SUV's have, which really says a lot. My overall experience there was terrific and the prices are very reasonable. I would not go anywhere else. I would absolutely recommend this dealership in a heartbeat.

klimojim

11 de mar. de 2011

Usually going to buy a used car its time to put up your dukes and listen to BS sales pitches. What I got was honesty from Rob. He took the time and effort to make sure I was happy and followed through by having a stone chip repaired on my windshield with out any haggling how it happened. His good nature and friendliness made this a great experience.Sandy in finance also went the extra mile to insure that my loan was processed and was also friendly.Overall the best car buying experience I've had by far.

duffy

10 de mar. de 2011

THE BEST PART OF THE CAR BUYING EXPERIENCE WAS OUR SALESMAN, OSCAR SANTIAGO. HE WAS VERY PROFESSIONAL IN EVERY WAY. HE KNOWS AND ANTICIPATES CUSTOMER NEEDS. EVEN THOUGH WE BOUGHT A USED CAR, OSCAR STILL TOOK THE TIME TO EXPLAIN THE MAJOR COMPONENTS OF THE CAR TO OUR SON. YOU SEE, WE BOUGHT THE CAR FOR OUR SON AS A GRADUATION PRESENT. SO AS FAR AS I AM CONCERNED, OSCAR GETS AN A++SERVICE IS WHAT KEEPS CUSTOMERS AND BRINGS THEM BACK....

yy22

9 de mar. de 2011

the salesman was very knowledgable and helpful in answering my questions about the car and the sale. he went out of his way to make sure we were happy with our new, to us, vehicle. i can say i would recomend to anyone looking to buy a car to see oscar.

kkkk

8 de mar. de 2011

Our visit to Kelly Used Cars was very enjoyable. David Simoes, our salesman,was extremely helpful with helping us find a used vehicle. It only took 2 visitsto select the car we purchased. The Kelly used cars are all in excellent condition. They take pride in selecting the vehicles that they sell. We will definitely be back.

hbarr

8 de mar. de 2011

My experience was absolutley phenomenal and definitely exceeded my expectations. Mike and Eric where super friendly and honest. My credit isn't the best but they worked with me they were upfront and did not beat around the bush. I told them what I could afford and the type of car I wanted and they worked there magic. I ended up with the most amazing car within my price range it was more than I had ever expected. I am soo greatful for all the work they did to get me into my new car. I also want to say thank you to Mike in Finance. I even got a follow up call to see how I was enjoying my new car..... how thoughtful. They really care about there customers. You get it all there great customer service,great prices, and excellent vehicles.

nesar944

7 de mar. de 2011

We found a used SUV that meet our needs exactly. We had problems arranging financing and a combination of pricing and the dedicated work of Sandy in the Finance department made the deal happen.The staff was friendly and patient at all times. In the end they went above and beyond putting together a deal that would work for me and for the bank.

Keltre6

5 de mar. de 2011

I was quite pleased with just about everything involved with buying a car here. This was my second time, I brought back the car I bought before and traded it in for another one. I was allowed to take the car home for a few days to make sure I was going to be happy with the car. I was happy with the pricing and the extra service that comes with buying a car here. I would recommend them to anyone looking to buy a car.

Mindystar14

5 de mar. de 2011

I enjoyed my experience at Kelly Mitsubishi. I called and spoke with Rob, and shortly after speaking with him, I arranged a meeting with him to discuss what my interests were in regards to purchasing a vehicle. During the time in which I was waiting to purchase the car I wanted, Rob was very vigilant and prompt in returning my calls and keeping communication with me a priority. He was very helpful and got me a good deal on the car I wanted. I would recommend anyone interested in Mitsubishi cars, to contact this particular dealship. Overall, I had a very good experience. Thank you!Mindy

moravian2

28 de feb. de 2011

This is my third car from Kelly and every experience I had was great. Sandy went above and beyond helping me secure a loan, and David was very knowledgeable, friendly and helpful through the whole process. I would recommend them to anyone. I love my new car and am very happy.

jaa238

27 de feb. de 2011

I recently purchased a brand new 2011 Mitsubishi Outlander Sport and my overall experience at Kelly Mitsubishi in Emmaus, PA was a very good one. My sales representative was David Simoes and he provided us with a great experience. From this experience I gathered that David is a very down-to-earth guy who is truly interested and invested in what is best for his client. I felt very comfortable making a large purchase with the guidance of David and I give him my highest recommendation to those who are looking to purchase a new vehicle.

alwrktl

27 de feb. de 2011

looking for a car to go back and forth to work, and also just wanted something a little newer for the price. My overall experince was very helpful. Did not feel like I was being pushed into a quick desision. Very highly recommened, and will be back

tdebra517

26 de feb. de 2011

Oscar was the first person we met in the car lot and he greeted us with a smile.. He was very enthusiastic and helpful with all of our concerns . We even shared a few laughs together . I thank you very much for making my car shopping experience a good one .

shannonem92

25 de feb. de 2011

The two salesman I worked with really helped me find the exact car that I wanted. They took me to look at all the new ones and worked with our price range. I love my new car and would reccomend Kelly Mitsubishi to any of my family and friends. The employees are very friendly and willing to help.

klwetzel

19 de feb. de 2011

Tom Chinnici was very friendly and helpful. Sandy Smith was very knowledgable and friendly and gave us the best interest rate possible. Beth Wong was extremely helpful and made the deal work. If not for her intervention the deal would not have gone through. Extremely satisfied with the vehicle.

donson

16 de feb. de 2011

I don't even know where to begin with how awesome my experience with Oscar and Sandy was. I recently purchased a Nissan Titan after seeing the listing on autotrader.com. I contacted the dealership via online chat and after a few days of delays on my part, arrived at the dealership and was immediately waited on. Right off the bat I explained my financial/credit situation to Oscar which is on the not-so-up and up, and it did not deter him, he seemed even more determined to help whereas other salesman at dealerships all but walked away. That embarrassingly happened at a Whitmoyer dealership in the Lancaster area. Sandy is a firecracker and top notch at working her magic with the banks. Between the two of them a miracle was performed and I drove home that evening in my new car. Never once did I feel pressured into any decisions, embarrassed about financial situations, or any type of negativity. If you are in the market for a new vehicle and taking the time to read these reviews then you owe it to yourself and them to take the time to go see them in person.

lilmatyas

2 de feb. de 2011

My experience at kelly was great. I went there just to look for my first car & to get ideas and ended up finding one that i love. The people are all helpfull and friendly. All of my questions were answered about the cars in all honesty. The price was very reasonable and i am happy with my first car!

jasonw34

2 de feb. de 2011

David SimoesMy Review of Kelly Mitsubishi:My fiancee and I came into the dealership with the intent to just view the Outlander Sport vehicle and get some information on what it would be to buy the vehicle as well as lease the vehicle. David Simoes was very helpful and discussed our options with us, he was very knowledgable. I felt very comfortable doing business with David. I felt as though we were doing business with a friend, not a stranger. He was was very personable, and was confident that he could sell us a quality car within our standards and price range. I definitely would pass along his business card to anyone looking to purchase a vehicle.

jnkuhns01

1 de feb. de 2011

I really appreciated all the work that Bob put into making our transaction as easy as possible. Despite a few minor set backs, mostly weather related, Bob kept an open line of communication and answered our questions and made sure that the car we were purchasing was ready for our daughter. It really was a positive experience and that I would truly recommend this dealership to my friends and family.

pfina

21 de ene. de 2011

From the moment I got to Kelly I had nothing but help from the staff. Bryan Bell was a very good salesman who was very helpful. Sandy (I could be a little off on the name) the woman who halped me with the finance and paperwork is the best person I have ever delt with when buying a car. She seemed to have bent over backwards for me, and made sure I got the vehicle. I thank her. Overall this is the best car buying experience I have ever had, and plan on using Kelly in the future because of it.

coach k

18 de ene. de 2011

Norris and the entire group at Kelly helped me during my time in need in finding a worthwhile car within my price range. Thier service was superb. It was a exerience that was pleasant and if in the future I find myself needing assistance I would be comfortable going back.

chrisdawson

7 de ene. de 2011

The experience didn't start out so well. We were given iformation via email that said we qualified for 0% financing, which turned out to be incorrect. But Matt and Sandy were very nice and ended up getting us what we felt was a good deal on the car. We would definitely consider doing business with your dealership in the future.

stocker47mvs

5 de ene. de 2011

I went here because I looked online for bad credit deals and was given their name. Their internet person called me up to schedule an appointment and I told her about my credit situation and she said no problem and set the appointment up anyway. when I arrived there and asked for the person that I told the appointment would be with They stated that he just walked out. so they turned me over to a regular salesman. after telling him what I was looking for and my credit history we kindly asked that no credit history be pulled until we were approaching the loan qualifying step. (I have been looking alot and know that everytime my CR is pulled it drops and figuring these guys are so-called experts and do this day in and day out they could just tell by my rough estimate what they can do or not do without the report!) anyway I filled out the paper work for the CR thinking they will only use it when we were ready, but low and behold they pulled it anyway!! I asked why after I asked them not to and they said its law?!! its law to not discuss with me my options based on the information I give you verbally?!! show it to me. after discussing the credit issues with this gentleman behind the desk. he obnoxiously stated to me look i am not here to discuss your credit but to sell cars!!! WOW I couldnt believe it, I was neither angry or upset until this point! They made me feel so low because I had some issues and I am trying to clear them up. Let me tell you they say advertising by word of mouth is best. I will become their best advertiser!!

glm1019

3 de ene. de 2011

My husband and I came into the dealership with the intent to just view vehicles and get some information on trade-in options. We had no intent on purchasing a vehicle that day, but we left with a new vehicle. David Simoes was very helpful and discussed our vehicle options with us, he was very knowledgable. I felt very comfortable doing business with David, he showed us all of the paperwork on the vehicles we were interested in and I felt as though he was looking for the best possible vehicle fit for me and my husband. By the end of our visit, I felt as though we were doing business with a friend, not a stranger. He was not too pushy, was very personable, and was confident that he could sell us a quality car within our standards and price range. I definitely would pass along his business card to anyone looking to purchase a vehicle.

bfair

1 de ene. de 2011

I stopped at Kelly Mitsubishi considering the purchase of an Evolution. I made it clear to Dave that I was considering the Mitsubishi among a dozen different cars and was not at the point where I was ready to make a purchase. Despite this, Dave spent as long as I needed going over different models and options, letting me take several out on test drives to really discern the difference between each transmission and model year. Over the next month, I visited the other dealerships eliminating most of them as choices. I didn't feel hassled or pressured by Kelly at all during this time. When I stopped back in to begin the purchasing process, Dave spent even more time helping me nail down the trim level and package options that worked best for me. He immediately presented me with a fair price without needing to haggle and when I decided to trade in my previous car, the first offer they made was also very fair. There was a slight mix-up that delayed the delivery of the car by a half a day, but the dealership made up for it by sending me home with a nearly identical loaner car while I waited for mine to arrive. I have since seen other members of the sales staff while waiting to have snow tires mounted, and received a warm greeting. The entire staff seems to go above and beyond and I could not have asked for a better car buying experience.

Trblemkr

31 de dic. de 2010

Terrell Parker was extremely friendly and helpful through the entire process. He took his time and brought a great energy to the table! The woman in finance was also very helpful during a tough time when my car had been unexpectedly totaled after being rear-ended.

butterflychick1016

31 de dic. de 2010

Kelly car and truck i have bought a few cars through this dealer already. I have excellent custome service when I go in. I can go in to the dealer and work with any of the sales reps. tell them what i need and they do their best to meet my wants and needs.Thanks

Sellk

29 de dic. de 2010

We came to the dealership just beginning to look for a used car and Tom and everyone at Kelly were extremely helpful and informative. We bought the car the same day we came in. Tom and Sandy offered us a deal we simply could not refuse. We saved money on their "Heroes" program for being a teacher and that was very generous of them. I would recommend both Tom and Sandy to anyone looking to buy a iced car!

jbidden

28 de dic. de 2010

I had a great, caring, and complete experience at Kelly. The dealer was very patient as well as knowlegable with all my questions. My dealer created a very pressure-free atmosphere. I would definitely recommend this dealership to friends and family.

stove n stuf

25 de dic. de 2010

great guy to deal with,very honest and knows his product inside and out,showed me the outlander xls witch i never heard of ,now am driving one..great job norris,will tell all my freinds where to go for a car or truck..my salesman was NOT pushy and i liked that..thanx Norris

Ryan DeFalco

24 de dic. de 2010

We came on the lot inquiring about an Eclipse. Not really looking to buy for another few months. Dave Simoes was very friendly and answered any questions we had. We ended up buying the car that weekend, anyway. I was pleased that Dave gave us the courtesy of answering any question and helping in the most friendliest possible way, even though he was aware that we weren't looking at buying right away. We were impressed with his professionalism as well as everyone else's at the dealership. We did decide to buy the car that weekend, and we love it! We would recommend Kelly Mitsubishi to everyone here in Stroudsburg as well as Dave as their sales person. Stroudsburg is an hour away but it was well worth it.Thank you!Ryan and Laura DeFalco

JLA1015

22 de dic. de 2010

I had such a great experience buying my car! Tom Chinnici was on of the best sales man I think I have every worked with. He made buying a car very easy and relaxing. The car dealership itself did everything they could to get me into my new car that day, they even stayed after hours to do everything for me. All together this was a great experience for buying my first new car.

kris5783

17 de dic. de 2010

Dave was a wonderful help throughout our experience at Kelly. He was very personable and pleasant to work with. He even stood beside us in the freezing cold when we weren't too sure what vehicle we were interested in. I would go back to Dave in a heartbeat and recommend my friends go to him.

Candice1

15 de dic. de 2010

My boyfriend and I were shopping for a used SUV. We were greeted by Robert Crail. Who was very polite and well spoken. What impressed me the most was the fact that he was the first and only salesman who actually included me in the conversation.(Every other salesman spoke to my boyfriend and ignored my presence) Robert really knows his products, and I feel this man has a lot of courage to do the job that he does. ( Speech impedament) We did not purchase an SUV from Kelly because we could not find 1 that we both agreed on, but we both concurred that Robert is an asset to the company that employees him.The next time we are shopping for a car or truck we will call Robert first

reneej72

15 de dic. de 2010

I highly recommended this dealership, was helped by Rob Crail and he was very nice and knowledgeable. I really didn't know what to expect and he was very helpful in helping me find what I was looking for and help me to decide. I would recommend this place to all my friends looking for cars.

jonparra91

15 de dic. de 2010

the kelly risk free dealership on emmaus was a great place for me to get the car that fit me just right i couldn't have asked for a better experience from the minute i steped in i was paired with a salesperson and got to test the car on the spot. a day later i was driving out of the dealership in my own car but the customer service didn't end there the following day i needed help with something i didn't understand i called up rob on his day off and instead of turning me down or ignoring the call the man actually came out to help me in person. kelly risk free is definetly the dealership to go to for whatever your looking for and the customer service is literally more then expected.

btstars

15 de dic. de 2010

Dealership was clean, Salesman new his product and was very pleasant to work with. I was able to enter the dealership and look at a couple of cars before my salesman approached me. My salesman was able to answer all my questions satisfactory. I tend to hate going into car dealers but this was a pleasant experience.

jnorberto

15 de dic. de 2010

I had gone to this dealership because my car was about to fall apart. I went in after work around 7 and they didnt mind staying late, walked me around in the freezing cold. Robert was great, really helped me out and went out of his way to find me the perfect car in my budget and it was not easy because my situation was very difficult. I went to Kelly because I wanted an american car and that what i got for the price i wanted and I LOVE IT AND WOULD RECOMMENT EVERYONE GO SEE ROBERT CRAIL AND KELLY RISK FREE ON LEHIGH STREET!!!

vetdawn

15 de dic. de 2010

My son and I went to Kelly in search for his first automobile. We were greeted by Robert CrailMr Crail displayed a wealth of knowledge as we viewed several models by several manufacturers. Robert was very patient and seemed to be very sincere.We bought a car from Kelly because Mr Crail was more than proffesional , and made what I had anticipated to be a dredful experience more than pleasent.I have told all of my friends when shopping for a car to see Robert

karlstib

14 de dic. de 2010

Robert was informative help full and very nice, The only issue I had was I was told that the dealer Kelly, could not sell a car that did not pass inspection, but when I got the car inspected 4 days later the car purchased did not pass inspection. it needed front end work before it would pass, How could the service garage miss this.

Menschner

14 de dic. de 2010

I went to this dealer to look for a car and was greeted by Rob who was so helpful. He was so nice and put my best intrest first. I felt like he was listening very well to what I wanted in a car. Also, he spent a lot of time helping me. He didn't rush me or put too much pressure on me. He let me look at my own pace and offered greaut service and advice.

racerman56

14 de dic. de 2010

I went to Kelly looking for a Jeep Liberty and found the perfect one. I was greeted by Rob who assisted me through out the entire sale process. He was very helpful to me with every step of the sale. He also did a great job of following up after the sale to make sure everything was working out. A+ experience!

Sandisillydilly

14 de dic. de 2010

Don was very accomodating; he is an excellent salesman. He allowed me to take the car home and drive it for a few days before making my final decision. He addressed all my concerns and helped me stay within my budget. I would absolutely recommend this dealership and especially Don to any of my friends in the market for a car; new or used!

VAGUMIC

14 de dic. de 2010

Don is so great! The man treated me as if I was in his own home. From the warm welcome to the wave good bye in our new vehicle. This was defintely best experience at a used car dealership. It was a win/win situation, generous amount for my trade and a deal I couldn't walk away from. Thanks Don!

jrb090873

13 de dic. de 2010

Don picked out several cars that for me look at. All of them had the items I was looking for in a car. He pointed out all of the positives and negatives of each vehicle so I could make the best decision on which car to purchase. He made the overall process as simple as possible.

amanda420

13 de dic. de 2010

I have had two wonderful buying experiences with Don Pryor. My second experience was due to my first car I bought from him was totaled in an accident. My experience with Don Pryor was very quick and I appreciated it because I needed a car quickly since I didn't have a car anymore. He new exactly what I wanted and got it for me. He worked to get the best interest rate for me and got me the car I wanted for the price I could afford. He also got me a very good warranty. I will continue to purchase cars from Don Pryor and have recommended him to others and will continue to recommend hom to others.

Garden

13 de dic. de 2010

I just had my tires checked on Friday 10,2010 because the tire light came on due to the cold weather. While the car was being worked on a new windshield wiper was installed on the back window.The service was excellent fast and very friendly. Your dealership is # 1 in my book. I love my new car it really drives nice,it is also a great size for travel.

dberg420

13 de dic. de 2010

I have been happy with my 2006 GMC Yukon XL that Don helped me purchase. He has also been a great help in the service maintenance section when I need something or someone's help with the truck. I have been in to the dealer every 3000 miles to follow the scheduled routine maintenance. Thanks Kelly!!

twoiggys

13 de dic. de 2010

I bought a couple of cars off of Don Pryor and I have always left happy. He would always find the car I was looking for and he new when I didn't like a car with out even asking. Don alway does a follow up call to make sure I am happy with the decision I make. I would recomment Don Pryor to all my friends in family who are in the market for a car.

jeang

13 de dic. de 2010

Don was great. He was very thorough when he explained the features of the vehicle. I would not hesitate to recommend Don and Kelly Mistsubishi to other friends and relatives. I really appreciated the extra time Don took when I picked up the car at the dealership.

DarkhorsE1919

8 de dic. de 2010

My experience at Kelly was a very good one. Shawn helped in every aspect to ensure my happiness and satisfaction in my car sales experience. I'd HIGHLY recommend him to anyone who is looking to get a very fair deal and not the run around like some other dealers out there. Thanks Shawn!

Aidan1

8 de dic. de 2010

This was the best car buying experience I have ever had. My salesman, Mr. Santiago, was very friendy and helpful and everyone I encountered was very friendly and knowledgeable. I would recommend Kelly Automotive Group/Kelly Risk Free to anyone looking to buy a new or used car.

Mark Pryor

7 de dic. de 2010

Donald Pryor made me a great deal, and with no hassle.We have bought cars from Don before, and we are always pleased - and we tell our friends and relatives.I am happy to come back to Kelly, and I will recommend them to everyone that has an interest in buying cars.

kmoyer85

6 de dic. de 2010

Had a great experience at Kelly. This is the 3rd car that I bought in 3 years from Kelly and the friendliness and service is the reason I keep coming back. Norris is always available for any questions I had and always got me a great price. Sandy is always personable and gets me the best deal on a loan. Without her I would not have been able to drive away in a car I love. Thanks!

rstoudt

2 de dic. de 2010

I was very pleased with the customer service i received the whole time I was there. They were all very friendly people to work with and be involved with as far as making the sale on my vehicle. I got the very best price and i dont think it could have been beat. I am very happy with my car it is doing very well for me. I also couldnt have asked to work with a better salesman, Tom Chinnici. He put me the customer first and actually wanted to know what i awS looking for instead of just pushing the car on me cause he wanted the sale. Overall I would definitely go back to this dealership and I would highly recommend it to anyone who is looking for a great deal on a used car.

stubie

1 de dic. de 2010

Everyone was very helpful in the decision concerning my purchase. They were friendly and processed the sale very quickly.I had a great experience, I will recommend this dealer to friends and family. I look forward to many years of enjoyment in my new, used car!

jeff bankos

30 de nov. de 2010

Dave made my car buying experience a very positive one. He was attentive to what I wanted in a vehicle without being the normal pushy salesman. He is very knowledgeable and actually listens to you and finds a vehicle that fits your needs. He works with you to make your car buying experience a positive one. He is a definite asset to Kelly dealership.

Brian Sechler

29 de nov. de 2010

This was my first experience with the Kelly Dealership. Let me start by saying, I fond a PC Cruiser on your website. My Son-in-law amd I drove to your used car lot Sat. 11/20/10 to see if the car was still on the lot. We arrive about 6:00PM. (I was unaware of your store hrs). Dave came to the door and we all met. I told him what I was looking for and he did not hesitate to get the key and took us for a test ride.I was unaware that you closed 6:00 untill about 7:45. None of your employees said a word.Well long story short, I brought the car that Sat.night. I have to come back to the body shop for a window trim moulding repair, and hope to have the same experience.As of this writing I have had an excellent experience, Dave has been very profesional and was very instrumental in closing the deal.Thanks for your Execellent Service.Brian Sechler.PS: I opolgize for keeping your stall after hrs.

Mcatsam

27 de nov. de 2010

I went to Kelly after they were referred to me by a close reliable friend. Seeing as I live on Long Island I must admit that the 2 and a half hour drive was well worth my time. Sandy and Troy were great and my overall experience was terrific. They helped me find exactly what I was looking for (a second hand quad cab pickup) at an excellent price. Best of all, I never felt any sort of pressure to buy anything, though I did anyway! I would highly recommend geading over to Kelly if you're in the market for a used vehicle.

cymadsen

22 de nov. de 2010

Great - Great _ Great! I found the vehicle online and from my first email until I safely arrived home in Louisville, Kentucky after picking up the vehicle they were great! Even after airline ticket and an 11 hour drive just for this vehicle - I would do it again. Wonderful, no pressure people that get the job done! Fun group of people.

mrpeebotty

21 de nov. de 2010

The experience began with Troy being upfront and easygoing. There was no pressure from him in the least. I had given him my budget to work with and he worked within that area only; he didn't try and push the sale of a more expensive vehicle. As a matter of fact it was never mentioned. He was thorough in the description of the chosen vehicle and it's features. Troy is by far the best salesman that I have had the pleasure of working with. Sandy put the icing on the cake with the help she provided regarding my financing. I was expecting to hear some not so good news from her when we went into the office. I was blown out of the water. She made me smile and breathe a sigh of relief when I was given the numbers. How often does that happen when someone's buying a car? Overall, I'd say that my buying a used car was better than buying new cars in the past.

xdarkwolfe13x

19 de nov. de 2010

When dealing with kelly mitsubishi i had a great time. I was in nearly 7 or 8 times trying to find a new car. Most all of the employees knew who i was by then. I met Troy Held there, and he has been nothing but a great help. Every time a new car would come in that he thought i would like, he would call me. So, finally, when i did find one i really liked it was a great deal and easy to get. Troy helped me a lot with the frustrating task of getting a new car and I really appreciate it. I strongly recommend Kelly to everyone.

donyboehrer

12 de nov. de 2010

i was in the market for a new car. specifically the lancer ralliart. after looking the parking lot Bryan came up to me be very friendly i told him what i was looking for. we took one for a test drive. after which we started talking about what they could offer me. the tried to get what i wanted. we made the deal. which then they handed me off to Sandy who was very nice doing everything she could to get me the lone. at the price i was looking for. after everything was done i drove away in my new car. which im very happy about.

B.Tibbott

12 de nov. de 2010

I have been going to Kelly Automotive Group for the past 2 years and am totally satisfied with the workmanship and personable people encountered there. When my previous auto experienced severe electricle problems and needed to be replaced, Jerry introduced me to Norris, who found me the perfect used vehicle. He also gave me a very excellent deal on the van I chose. I was able to drive it home the very same day. Not only that, but Norris picked up the extra back seat from my old car, the next day. They even make house calls to help their customers. Jerry has coordinated the servicing of my vehicles and always helps to make a stressful situation - less stressful. Also, there is a wonderful shuttle service - that takes the customers home and picks them up. Both of these amazing individuals should be commended for the excellent and professional work that they do! I will only go to Kelly with my vehicles, and think that everyone should do so too!

Debbie S

11 de nov. de 2010

Oscar was very friendly and listened to what I wanted to see. (I came a with a list) I had checked out the Kelly web site. He answered all my questions. There was was no waiting around like I had experienced at other dealers. The car I chose met all my requirements with price ,mileage and year. Everyone seemed to work together. Very nice experience for buying a car. Thanks Oscar and Billy.

djsjr26

8 de nov. de 2010

I felt that the salesperson was very friendly and knowlegable. i also was happy with the deal we were able to reach. He also wentout of his way to find the second key for the car we purchased. He is presently trying to find out if the remote was handed in for our vehichle. He is also setting up an appointment for us to get the factory code so we can change our entry code. my wife and I apprieciate what he has done for us and what he is continuing to do for us after the sale.

dakx13

6 de nov. de 2010

Very happy with the service I received at this dealership. The people there were all very friendly and helpful. The sales person I worked with was extremely helpful and good to deal with. If me or my family are going to look for a car in the future we will be contacting Kelly Mitsubishi and or David Simoes about our next vehicle.

Adelinarolon

4 de nov. de 2010

I gave it a five because I left with the car the same day I went in. Also because Troy not only helped me with the car, but also to give me the best insurance I could get for my money. Another thing that kept me at Kelly automotive is the fact that the workers are so friendly everyone will greet you and everyone always has a smile on.

bjc215

2 de nov. de 2010

Dave and Sandy were very helpful when selecting my new car. I've dealt with Kelly Mitsubishi in the past, and they always provide professional and friendly service, and I can genuinely tell they value my business. I look forward to dealing with Kelly Mitsubishi in the future.

aquarius10429

28 de oct. de 2010

Norris was extremely helpful and patient through the entire process. I couldn't have asked for a more efficient sales person. Even when I noticed a possible issue with the vehicle I was looking to purchase he sent it immediately to service and had it looked at to reassure me. I did purchase the car and feel very confidant with my decision. This is my second used car purchase and my wife purchased a new car 2 years ago with them and we could not be happier with the service provided. From sales, to financing to service they are at the top of their game and we will return in the future.

brandy27

26 de oct. de 2010

I generally dislike the undue pressure of vehicle purchasing. At 56 years old, I found this experience the best in 20 years. The last time I purchased a vehicle I couldn't wait to leave the dealership. The only reason that I bought that vehicle is I liked the vehicle not the dealership. However at Kelly, The salesman brought the vehicle to me and took my vehicle for apprasial, had financing all arranged waiting for me to get off of work and work out the details at the dealership. I was there about 90 min signing the paperwork,cleaning out my traded vehicle, and having a review of all the options on my newly purchased vehicle.What a wonderful experience. It doesn't get any better than this.

lesliesantiago

25 de oct. de 2010

The service was great, very friendly and helpful. Sandy Smith and Norris Almasri were a pleasure to work with. I was in and out of there in no time. I will definitely recommend kelly jeep to friends and family. Very satisfied with my experience at Kelly Jeep.

cressman

24 de oct. de 2010

Very informative staff. Very friendly. Answered any questions we had. Very honest and straightforward with answers. When we told Tom our price range that we were willing to pay, he directed us in the right area and didn't haggle with trying to get us to go to a higher price range.

bmlzerfy

24 de oct. de 2010

I purchased a certified GMC recently. there were some electrical issues with the vehicle upon purchase, but those problems were serviced quickly all while keeping me in the loop of what was going on. sales, service and customer experience were top notch. I was having second thoughts after the purchase of the vehicle with the issues it was having, however, I truly feel those issues were handled appropriately and the end result of a satisfied customer never left the minds of all I dealt with at Kelly. My first impression of the Kelly business has left a solid impression.

DHS6397

20 de oct. de 2010

This was my a second Mitsubishi purchase with Kelly - previously purchased a 2007 Galant which ran great and I loved but I was looking for a more comfortable ride for a taller person with that same Mitsubishi driving quality and knew I would someday purchase an Outlander from a previous visit. There were some trials to get the deal settled but several persons involved in putting the deal together and staying close to the financial parameters we were looking for. Salesman Luis, although new and learning, was earnest in his attempts to work with us and to insure we were satisfied with our purchase. I was not looking to buy but rather to research but fell in love with a 2010 Outlander and despite some obstacles we eventually were able to come to a compromise that satisfied all our goals. Special thanks to Sandy Smith for putting together a sweet financing plan and taking care of all loan payoffs, paperwork, etc. She went the extra step and even came up with two velcro tapes to transfer my EZ pass and her sense of humor made it even more fun to banter.... anytime you are signing your name to loan paperwork for that much money you should at least work with someone you makes you smile and enjoys some sarcastic wit!!!See you in a few years

donrnc

18 de oct. de 2010

Norris has been great to deal with. I have dealt with him in the past and will deal with him in the future if he is still with Kelly Mitsubishi. Sandy handled the finances efficiently. I love my new Endeavor and would recommend Norris to friends looking for new or used cars. This is not my first experience with Kelly Misubishi and have always had a positive experience with sales and with service.

sriley1

14 de oct. de 2010

We worked with Nawras in 2008 and purchased a used vehicle. Since our experience with Nawras we felt comforable and not pressured in purchasing like most dealerships. We were not planning to purchase a vehicle, but we noticed that it sooo happened to have a vehicle that my husband was looking for. We wanted to trade in our truck for a more economical vehicle due to the mileage that he drives to and from work. The best part about working with Nawras, there wasn't any pressure, and he was understanding in regards to our needs as far as saving money with expenses with gas. He succeeded in doing so again, and what made us think when we pulled in that kelly's used dealership was that Nawras was consistant with us by sending us cards and letting us know that anytime that we need a vehicle he would help us meet our needs in what we were looking for.

ktanz

13 de oct. de 2010

I had a really good experience with Kelly Mitsubishi. Tom was extremely friendly to my dad and I, offered us great service and sat down with us and talked about my options. I did not know that much about leasing a car until having a conversation with Tom about it. I think I'm going to love my lease agreement with Mitsubishi, I feel it is very fair and I'm glad I chose to go with them.

mstbarbe

6 de oct. de 2010

Very friendly, no pushy tactics, fair treatment of prospect buyer. Coming from another country the worst experience for me in the US has always been when shopping for a new or used car. That is not the way I felt with Mr. Chinnici at Kelly's. I give him "thumbs up"!

dmartire

6 de oct. de 2010

I am giving this rating for David Simoes. He was the sales person I dealt with at Kelly Mitsubishi. David was very kind and informative when it came to the vehicles at the dealership. He also were very hard to get the price within my budget for a new car. He along with Steve made my experience very worth while and has been excellent in comparison with other local dealerships. I would be very happy to do business again with this dealership and more specifically with David.Thanks

aretzd

5 de oct. de 2010

I would highly recommend Tom Chinnici at Kelly. He was very fast at getting back to me with all my questions and was very knowledgeable with all my questions. A true gentleman who treated me extremely well. I definitely would to do business here with Kelly.

houmanahdieh

5 de oct. de 2010

I visited the dealership to see if I could purchase a used car. I wanted to have a pressure-free situation and be able to make a fair and reasonable decision. The dealership and the staff gave me that opportunity. They presented me with all the options that they felt would satisfy my price range. Mr. Chinnici was very cordial and informative on all the cars that were available in my range, and didn't show any signs of impatience answering all my concerns. I did tell him that this was a big decision, and that I was not about to make an immediate decision without exhausting all of my options of looking at other dealers and the paper.I have recommended this dealer and Mr. Chinnici to others for the reasons mentioned above!

bek815

5 de oct. de 2010

David Simoes was a great sale rep. The services at the dealer is great. They were friendly and the price of my truck is what I wanted. The selection of vehicles in the lot is good. The trade in value on my Jeep was what I wanted. David answered all my questions.

dklobo082

4 de oct. de 2010

My experience at Kelly was very pleasant. Dave was very helpful with everything and answered every question thouroughly. I was very nervous to buy an almost brand new car, because i am just out of college and have not made a purchase of this magnitude before. When i first went to kelly to browse at the cars Dave approached me and was very helpful. Like i said, i was nervous and had a lot of concerns, but Dave walked me through everything and was very informative about the vehicles which made my decision a lot easier. Once i had picked out the car that i wanted dave sat down with me and showed me what kind of options i had to choose from for the loan i needed to receive. I informed him with how much i wanted to put down and he went and crunched the numbers which gave me many options that i could pick. Everything at kelly was very efficient and buying a car there was not a struggle like many people complain of at other dealerships. i would recommend anyone to go to kelly to buy a vehicle, and one better i would recommend David Simoes because he was a great salesman. unlike other car salesmen, dave was more like a friend than some guy that just wants to get your money and doesn't care what you buy. dave wanted me to be happy with my purchase and because of that i did take my time, i made sure it was the car i wanted, and formed a payment plan so i could afford it. i bought my lancer about three months ago and dave still texts me from time to time just to make sure everything is going well with my new car.

joswald

3 de oct. de 2010

I went to look for my first car. The moment I walked on to the lot, I was greeted with a very friendly smile and a handshake. After describing what I was looking for, John knew exactly how to help. After talking to me about the car, he asked me for a test drive. He worked very hard to get a great price for me because he knew I was in college. The entire day was filled with help, care, and great customer service.

foxylrod417

24 de sep. de 2010

This was the first time that Ive ever went to a Mitsubishi location for a car, which, was recommended by a friend of mine. I was approached right away by Troy Held but advised him that I was looking for someone else that use to work there but no longer does. He stated that he could take care of me when he was finished with someone else. I started to look around and didnt know what I was looking for since Ive never had an interest in Mitsubishi before. Once he was finished, he came over to me and asked me what I was looking for, my response was, I dont know. I told him my situation and advised him what I can afford per month and that I was looking for a car no older than a 2007. He asked me why and I advised I didnt want anything older to where I would have to put a lot of money into. He helped me look for a 2007 and we took it for a test drive. When we got back to the dealer, he asked if I liked it, my response was yes. He sold me a beautiful car, not only a 2007 but one with leather seats and a moon roof. Now I can look even sexier..lol!!! Serious though, I had a great experience with Mitsubishi and Im thankful for my friend that recommended me to go to them.I would also like to say, Thank you to Troy Held & Sandy Smith". I appreciate everything that you've done for me that words cant describe. Take care and god bless!Linda R

rjs

23 de sep. de 2010

I purchased a new 2011 GMC Acadia at Kelly Buick but had David from Kelly Mitsubishi as my sales rep. I had a very pleasant experience. He was very friendly and courteous. David was very knowledgeable about the different cars we looked at during our visit. He was able to answer all of our questions thoroughly. I also felt that he truly fought to get me the best deal he could during the negotiation process. I felt truly satisfied with my experience at Kelly and with David. I would go back anytime to buy another car from him and the dealership.

lasusen

22 de sep. de 2010

There are dealerships much closer to us, but Bryan was recommended to us and after talking to him felt comfortable with him. He spent time with us making sure we found the car we were looking for. Bryan was very knowledgable about every car we looked at. If he did not have an answer, he found out for us. I have recommended other people to Bryan.

JanaM

22 de sep. de 2010

Norris was fantastic! I went in to look at a used cavalier, turns out it was manual (i cannot drive stick!), Norris immediately notified me that another cavalier just came in that was automatic - the price was right, the car is amazing, i'm so happy with my purchase, THANK YOU NORRIS :)

primate67

21 de sep. de 2010

We were just sticker shopping and we came across a tent sale. Not knowing who the dealer was we stopped by to check out some prices. We were approached by Bryan Glaudel who asked us what we were looking for. We told him exactly what we wanted and what we wanted to pay. Bryan listened and directed us to another Kelly lot down the street and explained that all the vehicles behind the dealership were all in our price range. He also pointed out there was a 2002 Saturn Vue there that he recently traded and although it was a little more than we wanted to spend, it's great condition made it worth a look. He was right, it was just what we were looking for and we appreciated the fact that instead of trying to "upsell" us, he directed us to what we asked for. We bought that Saturn Vue and drove it off the lot that day. We shopped around for a while before meeting Bryan and this was the first time someone took our needs into consideration. Thanks Bryan and good luck to you and your family.Brian & Norma MuslerEaston, PA

BobmanWR

14 de sep. de 2010

Good experience. I was not overally pressured into making a decision like some other dealerships have done. They were able to work with me on price to get me to a payment I could afford. Overall, I am very satisfied with My Dodge Dakota. Ask for Lou!

samuelseem76

13 de sep. de 2010

Troy was very helpful in finding a car that fit both our budget and our lifestyle. While we originally were looking for a used car, he was very patient in showing us a bunch of different options, and we ended up buying new! This is the second car we've bought from Troy, and have already made plans to seek him out next time we are in the market. Every question was answered quickly and honestly. Every concern was taken seriously. He took the time to get to know us and has a great sense of humor!

millie10

8 de sep. de 2010

This is my 3rd time leasing a car from Kelly. I always come out completely satisfied with my purchases. Norris contacted me as soon as there was a special going on with brand new cars and helped me take advantage of the deal. He was able to help me through the whole process, and help me make the right decision. They are always willing to work with any sitaution you may have. I would recommend visiting kelly if you need to purchase a new or used car.

popojoe

8 de sep. de 2010

The experience was great. The people were nice. Got a very fair price for my trade in. The vehicle we purchased is fantastic. The dealership is located in a great area and the amount of cars we had to choose from was amazing. I would recommend this dealership to anyone.

joanne56

5 de sep. de 2010

Troy and Sandy were very pleasant to work with. they were very friendly and they went out of their way to get us the loan we needed. We feel we got a good deal on a great vehicle and could not have asked for more. Everyone we met at the dealership was very nice to us and we would certainly recommed Kelly to all our friends and family. It trully was a pleasure doing business with all of you.

gregorytapler

3 de sep. de 2010

This the second car we bought from Kelly Mitsubishi in less than 6 months. Working with Nawras is the primary reason we returned and he was a true factor in our decision making. The car we purchased was a used car. Although we have not purchased a used car in many, many years, this experience was really, really easy.Thank you for the experience.

kmtacker

3 de sep. de 2010

Had car there initially for A/C repair. When we got the Mitsubishi Montero back the first time, it was making a horrible screeching noise when my husband drove it down to Philadelphia to work, while the A/C was turned on. Called the dealership and brought the truck back in for repair #1. The dealership stated that the wrong belt was put on the truck. The truck was then returned to us. Again, as my husband was driving down to Philadelphia, he noticed a horrible screeching noise while the A/C was turned on. Dealership was notified and repair #2 was issued. Dealership stated the belt stretched. Dealership called wife to let her know that truck was ready, and wife explained to dealership to please drive the truck a distance since it has been happening while my husband was driving to work in Philadelphia which is an hour and 15 minute drive. The dealership guy responded, " yeah yeah, I understand." and left it at that. Truck returned. As wife was driving down NJ turnpike with 9 month old son in back seat, the A/C belt snapped and wrapped around other engine parts and caused the power steering to go. Wife almost got into an accident on turnpike due to this. Wife had truck towed to dealership and wife went in personally to talk with Dan Moyer about incident. Dan Moyer stated he would personally watch his mechanic repair our truck and find out himself what was wrond with it. Dan called wife and explained that there was a sharp edge on the pulley that he had to file down which caused the A/C belt to snap. Dan stated that a manufacturer belt was placed because there was an after-market belt on previously. Dan stated he drove the truck a fair distance, due to wifes complaint that the dealership was not taking their truck for a long distance to actually hear the noise it was making. Dan told wife to bring truck back that friday to do a final check, since family was moving to Virginia that Monday. Wife never brought truck back due to being busy with the move. Driving truck down to Virginia, and truck made the horrible noise. Took truck to dealership in virginia and Mitsubishi dealeship in virginia stated that the A/C belt stretched and the alternator belt was dry-rotted. They also stated that an after-market belt was placed on the vehicle. Dealership saved the belt for customer. Wife called Dan Moyer on Tuesday and Dan told wife that he personally saw mechanic put a manufacturers belt on that vehicle. Going back and forth between the two dealerships, Dan Moyer called wife on Friday and stated when he looked back in his records, that an after-market belt was placed. He also told wife we only brought car to him three times and not four, when I was telling him he was wrong. Nothing else was done at that point, because he refused to make good for any of his mistakes. I will NEVER take my truck or any other vehicle to this dealership again. I will NEVER reccommend anyone to this dealership again. In fact, I will DISCOURAGE anyone to go to this dealership!!

haze23

30 de ago. de 2010

Great Service!!!, Went to this dealership just looking and Norris was very friendly. He Wasn't the pushy time that Just keep pushing you to just buy. He took the time to explain everything and the car was packed with new things I've never had on a car. So, That was a plus. He made the paper work easy and fast, Even called my Insurance to replace the 2002 Galant that i had before. Enjoyed dealing with Norris & Sandy! As long as your there I will keep coming back. We already have 3 cars from you guys and their is more to come!

HankChris

29 de ago. de 2010

After having a bad experience at another Mitsubishi Dealer, it was a pleasure to work with the folks at Kelly Mitsubishi. I was interested in purchasing a SUV. The provided me with all the details I needed. Furthermore, they provided a very good price (I had contacted them first to get an e-quote), and they gave me a very good price for my trade-in (write in line from what I could determine from various data sources such as blue-book, black-book and the trade-in calculator on Mitsubishi's own web-site.). In fact, there was really no haggling. I also requested various options (such as a cargo tray, cargo cover, etc.) which they had to order and they provided these at their cost. In fact, next year when it is time for us to trade in the other car (the Jeep), we will come back to Kelly.

knegron65

28 de ago. de 2010

Excellent service! I enjoyed the time at the dealer. Norris was an excellent car sales man. The car was an easy sale when all the details was described to us we felt really convinced. We enjoyed our time at the dealer, the people were extremely friendly and extremely nice.

monlo

28 de ago. de 2010

My husband and I owned a Lancer and went in to look at new Lancers. Tom was our salesman and he was very helpful. He explained to us Mitsubishi's warranties, showed and explained to us us a few models, and worked within our budget. We worked with Sandy for financing and she was extremely friendly and helpful as well. I highly recommend Kelly Mitsubishi.

ddutt63

26 de ago. de 2010

First I would like to say thank you again. Troy was very friendly and helpful. I need some scratches fixed, he got the job done right. He did everything and then some. He put gas in my car twice and gave me a loaner until mine got fixed. I would go back to Kelly in a heart beat. Thanks again Darlene D.

giants56

19 de ago. de 2010

I came to the dealership hoping to buy a SUV,I ended up purchasing a minivan, a much more practical decision. Troy made buying a vehicle a fun and easy experience. There was no pressure, and the process was quick. I would highly recommend this dealership to everyone.

mason11132008

14 de ago. de 2010

Due to recent personal circumstances, my credit rating was not optimal. I pessimistically walked into the dealership with very low expectations in purchasing a used car. I was referred to Sandy Smith by a very good friend. She was exceptional!!! My own bank denied me a loan, and Sandy came through. She performed nothing short of a miracle!!! She worked with me and I left the dealership that day driving a Jeep Liberty. Kelly Risk Free is very fortunate to have this competent and caring woman working for them. I also have to mention a very nice young man, Chris. He was very courteous and respectful, he will go far in this field. I am a registered nurse at Lehigh Valley Hospital and I will make it a point of referring this dealership and Sandy to my to my colleagues. I will also recommend this dealership to my family and friends! Hats off to all of you! Good job Mr. Kelly!!!

NV456

12 de ago. de 2010

I was in the market to purchase a certified pre owned Mitsubishi for my daughter who is away at collage. We arrived at the dealership and I immedeiatlly noticed a 09 Lancer GTS that was priced near to what I wanted to spend . Soon after we were greeted by our salesman Josh.Josh was super helpfull in answering all my questions about this particular car. As in all my purchases from this dealership ( this being my third purchase in the last ten years)I felt a great sense of ease in dealing with Josh.The reason for this is that every salesperson that I have delt with at Kelly is not your stereotypical car salesman. There is no hard sell here, just honest and sincere individuals who are willing to go the extra mile to make your purchase a great expeiriance.By the way that also holds true for the service dept. Thanks Josh and Sandy,the finance manager,for getting me a great deal and keeping me within my budget. Keep up the great work. N.V.

tyler0409

12 de ago. de 2010

My salesperson was Troy, he was an excellent saleman. He worked with us when it came to my price range and my monthly payments. He explained the whole car to me and answered all my questions about the car. I would highly recommend him to all my friends. When we had to do the paperwork for financing we worked with Sandy, she explained everything to us when it came to gap insurance and the anti-theft and all the discounts I would be getting. It was already late when we decided that we would do the deal and they both had to stay past closing time, neither one of them rushed us out the door or didn't explain the paperwork to us. We were very pleased with our experience at Kelly Mitsubishi, and we would buy another vehicle from Troy when we need one.

illtabulous

9 de ago. de 2010

I just had my car totaled and was in the market for a car, i was looking at a new mitsubishi lancer but the price was out of my budget, i then found an '07 eclipse in great condition and at an equally great price. Both these cars were at Kelly Mitsubishi and i'm happy i made my purchase at Kelly, I currently own an '07 eclipse

danaallen

3 de ago. de 2010

I was impressed with how quickly I was greeted on the lot by Jerry. After car shopping for a couple of weeks I had a pretty good idea of what I was looking for. Earlier that morning I had visited another dealership and was shown a car totally out of my price range and they were unable to lower the price to meet my needs. The car Jerry showed me was already priced perfectly, I would have liked to go lower but I can't complain! As a young woman buying my first car without the assistance of my parents I felt confident in everyone at Kelly Risk-Free that they wanted me to leave with a good car, at a good price, not that they just wanted to sell me a lemon for a quick buck. I have a friend who might be in the market for a new car, I will send her to you. Thank you again! Dana, Proud Owner of a 2006 Chevy Cobalt

andynick75

3 de ago. de 2010

I was recommended to Kelly Mitsubishi by my son inlaw who has purchased his last 3 cars from Kelly. I was in a real delema with my car just having me left stranded with a mechanical problem. I realy was not looking at purchasing a new car because I still had 2 years left on my curent car loan but I looked at all options and after talking to my son inlaw he convinced me to go to Kelly Mitsubishi and see if they could help me with swaping out my car and possibly getting into a newer model. I went to the white tent special and I was helped by a young salesman by the name of David Simoes. I explained my situation to him and he immediately took the time to help me. He gave me several options that made me feel that he understood what I was looking for with out making me feel pressured to make a purchase. That was very important to me. As it turned out I was able to pick out the 2009 Mitusbishi Lancer that I finally was able to purchase. I was given a fair trade in for my old car and we proceeded to head into the sales office to meet with the F and I business Manager Sandy Smith. Due to my credit history as well as the payoff on my existing car loan it was going to be a challenge to get a loan approval. I would like to say that Sandy Smith worked extremly hard and as a result she found me a lender and a reasonable interest rate. Sandy Smith went the extra long mile for me. My son inlaw was 100% correct when he told me that she was one "Sharp Lady". My overall experience with Kelly Mitsubishi was fantastic!Max Henao

monty13b

3 de ago. de 2010

I have been a reoccurring customer for my 4th vehicle, 3rd being a Mitsubishi, as well as my father having multiple vehicles. We have always been happy with the service from the Kelly Dealership and will continue to obtain their services in the future.

ambert

2 de ago. de 2010

For my first purchase of a car, Kelly by far has exceeded every expectation.From the time I step foot on the lot to driving off, I was not once let down. I have to thank Kris, from begining to end he was professional yet realastic and didn't feed me any lines. If Kelly continues to hire people like himself, I would definently like to keep my loyalty. I can not say enough, and I thank you Kelly and Kris!!!!!

cincooks

2 de ago. de 2010

This is now the fourth car we have bought from Norris at the Kelly dealership in emmaus. Even though his success has grown, he never makes you feel like any deal is not worth one hundred percent of his time. I test drove a 2007 mitsubishi eclipse and took Norris with me. He remembers the details of past transactions and has the knowledge to allow you to make the decision to go to the next level without being pushy. The last car I bought from him I put 60,000 miles on in 2.5 years, it had about 38,000 on it, and I never even had to use the warranty (mitsubishi endeavour suv). He is just a funny, great guy who doesn't hide that he wants to sell you a car, but is willing to actually find what will fit your personality, budget and needs as opposed to just trying to get you to buy the car that he wants to sell you. Sandy in the office is always extremely helpful and does a great job of explaining all the warranty info as well. This dealership has many of the same faces over the years. The value for my trade and the price on this car was extremely fair and as always they detailed it beautifully. Norris said this is the deal of the century....I agree and was happy to have my sunroof open on the way home!

SlavisaS

29 de jul. de 2010

The sales person, Jay, was new and made me feel like I was wasting my time. We would ask a question but he didnt seem to have the answer right away. It seemed like a middle man between us and the manager. Jay was nice and helpful and progressed thru the sale. Everyone there was nice and polite. Steve valued us as customers and worked with us when we had a misunderstanding with a trade-in. He also found the car when they didnt have it in stock. Even though this vehicle had two extra options that cost more, he subtracted the difference. Sandy in finance was very helpful and knew her stuff with extra warranties and protection packages. She didnt pressure us to buy but she showed us the benefit and what the difference in monthly payment was. I told her I was a college student and couldnt afford certain things and she worked with me to get a package that would fit my budget. The sales transaction was smooth and quick. In my overall experience, I rank them 8 out of 10.

ginar3080

25 de jul. de 2010

I was recommended to this dealership by a loyal customer, I went in knowing the exact truck I wanted, and Norris had it ready for me to drive right away. He was very informative, and upfront. I want to thank Norris and Sandy for the hard work, and for being so easy to deal with. This is my third car that I have bought, and when I want another, I will being going back to Kelly!! Thanks for making what is usually a dreaded experience a GREAT one!!! I will definitely be sending business your way!

R2Bishop

24 de jul. de 2010

From the minute we walked-up, Tom was at our service. We explained what we were looking for and he immediately showed us what they had that met our requirements. The test drive route was perfectly designed for various driving experiences. We had all the time we needed to make a decision and were not pressured. We have a couple of things to check with them about next week, but everything seemed to go along easily.

koncz13

23 de jul. de 2010

i just wanted to say that this dealership is number one in my book they really worked hard for me and got me the best deal ever.Troy held is a great sales person and now a good friend to me.and i just wanted to give a special thanks to the finance lady she worked her but off to get me this car even after i filed bankruptcy,she deserve another hug from me. thanks guys you guys are the best.and i will never buy another car from anywhere else.i will be referring everyone i know to go there. thank you ronnie koncz

jalex088

22 de jul. de 2010

sandy went out of her way to help us out in securing the financing needed to purchase the vehicle. was also very informative and let me know what was going on at all times. i would recommend this dealership to everybody who is intetested in purchasing a new or used car.

Klinker1

21 de jul. de 2010

My experience at Kelly was a good one. I had been at 5 other dealerships and no one deserved the business more than Josh. He listened to what I wanted and knew what I wanted to spend. He was not pushy and was very patient while I continued to look elsewhere for the car that I wanted. Josh is very knowledgeable and a great asset to your company. I will recommend Josh to family and friends interested in purchasing a new car.

nicholas gary

13 de jul. de 2010

Our family has now bought 3 cars in the last 2 years. All from Norris.He is the only reason I buy from Kelley.I will not deal with anyone else or any other dealer.He is honest, straight forward, kind, caring, and respectful. He delivers on what he says.

coreyhein

13 de jul. de 2010

Norris was such a great help in finding me the car ive been looking for. i told him all the details that i wanted in a car which was hard for me to find on my oun. Norris took my information and was deterimd to find me what i wanted and kept me updated through out his search. i will recomend to all my friend to go to kelly mitsubishi and talk to Norris Almasri.

caitlinbeachdesigns

11 de jul. de 2010

I was at Kelly today and would absolutely recommend it to anyone I know. Matt [Barklage] greeted us almost immediately as we started looking. He spoke with us about what features I was looking for in a car and was able to give me options that would fit my price range and still offer what I wanted. He was very patient as I flip-flopped about which cars I was truly interested in and we test drove a couple before finding the one that I knew I wanted. Unfortunately for me, It was a bit out of my price range. Matt went to bat for me and really worked magic on the price for me. I was convinced that the Mitsubishi Lancer I wanted was just too out of my range but Matt kept it up until he made it work. He was very patient with me as I made my final decision, which was not easy. Sandy then took great care of me while getting the loans worked out. She knew I was nervous and put me at ease. By the time the paperwork was all done, my newly detailed car was waiting for me and Matt and Norris gave me some technical pointers on the features I was not used to in the car. All in all, I was very pleased with my experience and would absolutely go back! Thank you to the whole team at Kelly (Especially Matt and Sandy) who really made this experience a great one!!

nhanley

10 de jul. de 2010

My husband was looking to purchase his first car in the states. We are a newly married couple and this would have been our first investment together so of course we needed to choose wisely. We initially stopped by Kelly Mitsubishi because my family is a proud owner of 2 Mitsubishi cars from this lot, so we thought we would give it a shot. From the very moment we stepped foot on the lot, we were greeted with a warm welcome from Mr. Kelly himself, who was genuinely interested in hearing our story and was more than willing to work with us. He then introduced us to Troy, which we are very glad to have been set up with him as our salesman! Troy is not the typical "pushy" salesman, he gave us room to check out the cars while putting in his input as he has been with this dealership for 10+years! Because we are new to this game, we were careful in trusting any salesman because we didn't want to be taken advantage of. There were a few minor problems with the used car we were looking at, but Troy went out of his way to make sure everything was perfect before and even after the sale. At Kelly, everyone is down to earth and treats you like a true customer as opposed to just another sale.As for Sandy, the Finance Manager...we couldn't be luckier to work with someone whos heart and drive is for each of her customers. She was really devoted to make sure we got the best deal possible. Without Sandy, we wouldn't be in this position at all!In general, our experience at Kelly Mitsubishi was an A+! We will definitely be back for another purchase as this dealership and the people that work in it have truly made an impact on our lives!We can't thank you guys enough - we will be recommending this dealership to everyone we know! Thanks!!

nhuze028

6 de jul. de 2010

Overall, our experience with Kelly was a positive one. They did everything they could to help us find the exact car we wanted. Troy was excellent with helping us in everyway possible and we would highly recommend him and Kelly to others. Not many dealerships would have helped us like they did.

wengler

2 de jul. de 2010

Overall my experience was positive. They had a wide variety of cars on their lot to choose from. I was treated fairly and most of the employees there were more the helpful. This is my second car that I have leased from this dealership and I look foward to doing more buisness with them in the future.

clelland1

30 de jun. de 2010

As usual Kelly personnel, especialy Norris, were great to deal with.....professional, courteous and trustworthy. They listened to my desires and concerns and, where possible, were able to accomodate. It continues to be a pleasure to deal with everyone at Kelly......especially being able to talk to a real person when I call rather than an automated answering service. I continue to enjoy hereing "It's a great day at Kelly Car and Truck Center....how can I help you"......keep up the good work. The service and sales people are the main reason I keep returning to buy another vehicle.

tbraxmeier

26 de jun. de 2010

Norris is awesome. He previously sold a car to my daughter. I actually caught him on his day off. He stayed at the dealership until we had an agreement. He made sure we were totally satisfied with the experience. I will recommend Norris to all my friends and family.

CBorda

25 de jun. de 2010

What a great team of people at Kelly Mitsubishi. From the service department to sales and finance, Kelly has a fantastic group of professionals who have made my last five years of Mitsu Lancer ownership as great as it could possibly have been. But on Tuesday June 22 (two days ago), Norris and Sandy together have made a Kelly believer out of me again. I asked Norris to arrange for my trading my '05 Lancer for a new 2010 "superfeatured" Lancer with no money down, keeping monthly payment the same, and no double talk or "sales pitch" diversions. Norris did what I asked for, Sandy gave me the best financial options available, and the whole experience was just plain great. It was like going back to visit old friends (they were my sales & finance people back in '05 as well!!) and having them take care of me as though we indeed were friends. As the old movie critic team of Siskel & Ebert used to say when summarizing a good film : "TWO THUMBS WAY UP!" Nice people...nice place to do business.....Sincerely,Craig Borda

arrucker209

23 de jun. de 2010

Excellent customer service and very flexible. Allowed us to take the car out for the weekend so we could test drive it, and then repaired the one issue we found with the vehicle. Helped so much with the financing and understood the issues we had! We love our new car!!

ajlipe

19 de jun. de 2010

Joshua Buesgen listened to me and really helped me find a car that would meet my needs. Excellent job! Sandy Smith worked very hard to help me get financing. Excellent job!A big thank you to Joshua and Sandy. This is my second purchase from Kelly Risk-Free and I will definitely refer friends and family to this dealership.

sammi6646

16 de jun. de 2010