Laura Lynch

16 de dic. de 2015

I had a rear seat belt molding come down a bit. Ordered me a new part and installed quickly. They are in need of a new facility. It is apparently being built across interstate.

Carey Smith

11 de dic. de 2015

I would never take my truck for service anywhere else because I'm shocked every time when the service people come out and recognize me and call me by name most times. I especially appreciate the washing my truck gets when it's dirty without even requesting the extra service. It's those small perks that make it worth taking my truck there every time. I purchased the truck From Garffs and have never been disappointed with the truck or the service.

Lon Lott

11 de dic. de 2015

Matt was very courteous and personally interested in my concerns. The Lady at the service desk was also very professional as she helped complete the service paperwork.

Vera Dextre

11 de dic. de 2015

Sale person was really friendly and patient with me letting me choose the right car for me .The people in this dealership are attentive and helpful.

Korbin Maag

10 de dic. de 2015

Matt is always very helpful when i come in. Always is very knowledgable and willing to help

Wilford Mueller

8 de dic. de 2015

I had only brought in my keys about the recall and everyone was kind and helpful, and had everything done in the time that it was promised. I have really enjoyed my visits at Ken Garff Chevrolet lately because I know I can always count on a positive atmosphere.

Brad Miller

3 de dic. de 2015

Jared was EXTREMELY patient throughout my decision process (not an easy thing to do) and was always available to respond to my questions in a timely manner.

Roger Hayes

2 de dic. de 2015

I had a dead battery on a fleet car. The folks there were courteous, fast and had a nice waiting area for me to hang out in while it got done. Kudos.

April Hays

11 de nov. de 2015

We bought a used chevy express for our growing family from another dealership and immediately started having problems. We tried to get help from where we bought it and they referred us to a mechanic they use, but after seeing him we were having worse problems, we tried giving him a second chance to fix things, but it was apparent he did not have the skills, tools or time to get things done right so we tried another mechanic and he told us he couldn't help us and to try the nearest dealership which lead us to call Ken Graff Chevy in American Fork Utah. I was able to make an appointment for the next day and not only did they get our van in right away, I got answers that day and they even got our van fixed and ready for pickup that day too! As we found more bugs to figure out with our van, each time we met we had the same quality service. The serve rep, Matt was always in good communication with me, explaining everything that they tested, what was or wasn't functioning and why, what it would cost to fix, if it was urgent to get fixed or something that was just cosmetic. If the problem wasn't all the way resolved they would get the van right away, run more tests and dig around until it was fixed. I'm a bargain hunter, but I want the job done right and I always felt like they were fair on cost and good about getting the job done right and were very prompt to boot. You can tell customer satisfaction is a big deal here! We finally have a reliable, working family van that I don't worry about, I just wish I could bring my other car that is not a chevy in for the same TLC.

Bill Brimley

11 de nov. de 2015

Ken Garff Chevrolet provides excellent customer service from start to finish!

Norman Rentschler

11 de nov. de 2015

Everyone was very professional and courteous. I received a complimentary ride home while my vehicle was serviced. Very kind professionals.

Jeremy James

8 de nov. de 2015

I have always been treated with dignity and respect with the Service staff at this location. Not only did they exceed my expectations, they completed the job ahead of time, and checked and fixed the recalls that I was unaware of. I would definitely recommend this service dept. to all of my friends.Thank you for being awesome.Jeremy James

Marc Petersen

3 de nov. de 2015

We had a great experience at your dealership. Our customer service was awesome and we were in and out quickly with a fixed vehicle. Thank you so much !!!

Steven Johnson

22 de oct. de 2015

You always do a great job and check to see if there is anything else that needs to be done. You never recommend items that don't need to be done. I always come back because you are honest.

Mack Smith

20 de oct. de 2015

Scheduled oil change/tire rotation. Pleasant waiting room. Wife is comfortable reading while waiting. Being a guy, I would like cctv hookup to the mechanic so I could get to watch all that's going on. Much more interesting. We appreciate the car wash also. Thanks, MacknSherry Smith

Brittany Anderson

13 de oct. de 2015

Super friendly people. They were able to fix my car, no problem, no questions asked. I'm really glad I got the warranty.

Richard Hopkins

10 de oct. de 2015

You all went out of your way to make a great deal even better and Royyour the best.

James Peeks

29 de sep. de 2015

Brought in vehicle for oil change. Service tech observed slight leak front drivers side axle. I commented that I had front axle serviced at K.G. Chevrolet and manager confirmed and said repair was under warranty and to bring vehicle in. I made appointment and it was repaired

Harry Payne

21 de sep. de 2015

All I can say is, your making your competition look bad. My car was done faster than you said and I got a free car wash too. What can I say except we like your service a lot.

Chris Miles

20 de sep. de 2015

We dropped car off expecting to pick it up the next day but they called us that night they were very fast

Adam Winters

18 de sep. de 2015

It was a very good experience the sale man was very nice and good to work with.

Gary Robinson

11 de sep. de 2015

Our service adviser, Matt, is always honest, prompt, and has great follow-up. He lets us know exactly what is going on and checks in throughout the day. We'd definitely recommend the service department, and Matt, to anyone who asks.

Steven Nielsen

10 de sep. de 2015

It was quick and as far as I can tell it was done correctly.

Lisa F

1 de sep. de 2015

I am so impressed with the work ethic and going the extra mile that this dealership service department did! They stayed a little later to start and finish fixing my car! So my car was ready before they stated that they would even be able to start working on it ;)

Aaron Weaver

21 de ago. de 2015

I appreciate working with Ken Garff in American Fork, Utah because of the feel I get when I go in. I don't feel like I am in a Dealership but a family business. I love the fact that I can feel like I can make my own decision about a vehicle but be given options that help me to make up my decision. I decided to lease this year and feel it will give me the ability to drive a new car every 3 years. Thanks again.

Marlyn Jensen

19 de ago. de 2015

My appointment was right at the end of the day and the service dept still did my oil change even though they were about to close. I was so grateful for their consideration.

Rachael

19 de ago. de 2015

The staff was extremely kind and professional. They were very helpful!

Michael Gull

17 de ago. de 2015

absolutely great customer service. the guys at the front desk are cordial and always helpful.

Larry Guercio

12 de ago. de 2015

The service team is top of the line.Matt, Jeff, Sam and Kaycee are the best. They always take excealent care of my cars and truck . judd out in the shop is great.

Megan Mccurty

9 de ago. de 2015

I have always been treated with courtesy and respect. The wait time was just a little long, especially with kids with me.

Jean Or Pat Nugent

31 de jul. de 2015

oil change and tire rotation. oil was new. they recommended $800 tires. Had to wait.

Patricia Smith

29 de jul. de 2015

I pulled into the service center after 2 pm on a Saturday. My car leaking coolant and overheating. I knew chances were slim that they could get to it but hoping that maybe by a slim chance? They couldn't but Brent came out and looked things over. Showed me his concern, which was much more major than I had anticipated. Fearing it may be a blown head gasket he offered to help get roadside assistance to get my car closer to home (I live in Salt Lake, we were in American Fork). I asked if they could do the work. Brent wasn't going to be back in until Tuesday and asked if it could wait until then because he wanted to follow the car from start to finish. I agreed and have not been more pleased. It has been less than a week since I picked up the car but they did a great job. I think I found myself a new service center even if it does mean having to drive about 25 to 30 minutes just to get there!!! Thank you Thank you Thank you.

Niles Elwood

23 de jul. de 2015

This was our first visit for service on our Impala and it was great. Brent was very helpful and everything was done quickly and professionally. Roy Prieto, in sales, was also very helpful by providing us a car so that we could go to lunch. Our visit was a pleasure from start to finish. Thanks to all. Niles Elwood

Robert Smith

19 de jul. de 2015

I found my experiance at Ken Garff Chevrolet to be a pleasant surprise. The salesman was helpful and friendly and their was no pressure from the dealership.

Loyd Warnick

16 de jul. de 2015

We are always warmly greeted and have always been very satisfied with the service we receive. We feel it is taken care of in a timely manner. We appreciated the reminder that it was time for service.

Jeff Parish

11 de jul. de 2015

Service was completed faster than expected and all was great.

James J

1 de jul. de 2015

I prefer to take our Chevy to your dealership for maintenance because of Brent. I know when I go in there he will do anything to keep our business. Our car had a warning light go on in Provo and we had the dealership down there make sure that it wouldn't hurt the car if we drove it to American Fork for service. I feel like he and the team there are honest and aren't out to fix anything that doesn't need fixed.

Travis Floyd

1 de jul. de 2015

It was truly a pleasure to work with the entire staff at Ken Garff Chevrolet! I felt like I was part of the family. They took the time to discuss my needs, use cases, and then consulted with me on my options and gave their best recommendations. My family and I have been Chevy fans for years, and this new Silverado just cements that even more. You are definitely getting it right!

Lynn Gillies

27 de jun. de 2015

very good job I have bought a lot of cars from this dealership over the years all personal have always taken very good care of my vehicles and family members buying cars from you...

Vincent Tauanuu

26 de jun. de 2015

Went in for an oil change first thing on a Saturday morning. I was in and out with in an hour. (I thought I would be there for at least 2 hours) Staff was friendly and very helpful. I had a coupon that they happily accepted.

Ruth Caldwell

10 de jun. de 2015

It was a great experience and Colby was a wonderful salesman. Thank you for everything.

Philip Harker

26 de may. de 2015

We always appreciate the way we are treated at Ken Garff Chevrolet

Jeff Beck

22 de may. de 2015

The service here is awesome! I especially appreciate Matt and his efforts to be a go-between with me and the service engineers. Thanks!

Deborah Anderson

20 de may. de 2015

Very Concerned with my satisfaction. My happiness was very important to them.

lj

14 de may. de 2015

what a great group of people.love the three oil change special. sam ,matt , kaycee and jeff are the best. judd out in the shop keeps us running great.

Steven Johnson

14 de may. de 2015

Everyone is always helpful and friendly. You never recommend items that don't need to be done and your prices are always fair. When I leave I have the satisfaction of knowing that your have taken care of my car.I will keep drive the extra distance to go your location.

Carey Smith

12 de may. de 2015

The service department takes care of the small thing you don't think about and still at a reasonable time. I will be glad when the new building is completed thinking that the customer waiting area may be a little more comfortable to wait in.

Rich Cluff

11 de may. de 2015

Electrical problem fixed. Had to explain problem twice but other than that great results. Thanks for the car wash too. It needed it.

Lee Edwards

28 de abr. de 2015

Matt in the service department has always been there when needed! Every time I need my vehicle serviced he addresses me by name and quickly takes care of my problems! He is the reason I will keep servicing my vehicles there!!

Adam Archuleta

13 de abr. de 2015

After a "check engine" light came on my vehicle I tried to troubleshoot it myself to no avail. Defeated I took it into my trusted local repair shop for what should have been a relatively easy repair...they exhausted all of their resources and were stumped as well. I called Ken Garff American Fork and spoke with Ron. After setting up an appointment they went to work on it. It was a very unusual and unique problem with my vehicle that took longer than usual to decipher. They did figure it out and along the way demonstrated the highest level of customer support to our family (who were literally in the parking lot with our RV trailer anticipating a vacation). They worked unceasingly until the job was done in order to get us on the road. Above and beyond what they were expected to do. Great job.

Kathryn Bernier

12 de abr. de 2015

The service department was professional and friendly

Lexie

11 de abr. de 2015

Came in because my transmission was leaking and slipping. They found that my radiator was also leaking but did not investigate my transmission, even though that was what the problem was. I had to get my car towed to another dealership, and that service center had the same diagnosis. It wasn't until I took my car to a local shop where they actually listened to me, that they found major wear on a hose connecting to my transmission. Chevy employees were easy to talk to, but did not fix my problem or bother listening to me. Awful service, I'm weary to come back if my car has further issues.

Aaron Weaver

7 de abr. de 2015

I really appreciate the helpful and friendly group of individuals you have at your American Fork Utah shop.

Steve Evans

25 de mar. de 2015

I have been to other dealerships for the same issue that my vehicle was experiencing, and at every other dealership they made me feel like I was an inconvinience to them; that their day was now ruined because my vehicle wasn't functioning correctly. At the dealership in American Fork, they made me feel like family. Any issue the vehicle was having had a solution and could be fixed. They were efficient in their work and knew how to treat other people. I would defenently refer others to experience the same satisfaction I went through.

Bill Feveryear

19 de mar. de 2015

I think that Matt Muir does a great job and I feel that the quality of service to repair the pinion seal and to also service the transmission was extremely competent.

tahoe

17 de mar. de 2015

Had a great experience . Very helpful and courteous staff. Buying was quick fast and to the point

Doug

29 de oct. de 2014

My experience with Ken Garff Chevrolet was excellent. We purchased a new Cruze. This is the third Cruze I have purchased, so I am very familiar with the car. They are great cars at a great value. Carey Simon was great to work with. We live in Grand Junction, and I had limited time in Utah. I sent an email Thursday evening and within a half-hour I received a reply from him. We got a great deal on the car. I placed a deposit that evening, and picked up the car he next day. The car was ready to go and signing the paperwork was even a pleasure. I can't recall the name of the person who helped with the paperwork, but he was great as well. Overall it was a wonderful, hastle-free experience.

Robert and Holly Tresner

27 de oct. de 2014

I was so very pleased withs service I got. If you really want someone to hear you and to walk away with a huge smile and totally satisfied this is the place to buy your next vehicle.. Willis also known as Bill was the best salesman I've ever came across and I have bought five different vehicles in my life and I've never had better service and been happier with the vehicle they found me with every single amenity we asked for and way under the price we said so of course that was amazing when it comes to sales normally they try to push all they can but not these guys I'm telling you they are truely driven on customer satisfaction. They were so awesome I'm sending them a gift basket and I hope to see them again some day... Thank you team ken garff Chevrolet in American fork from bob and holly tresner...

NJ

14 de ago. de 2014

We came to buy a car at Ken Garff Chevrolet in American Fork because we had purchased a 2011 Chevrolet Aveo from another dealer and had it serviced by the service department after our dealer declined to service it. Ken Garff and had an unbelievable experience with an honest, dedicated service team -- we literally paid nothing, because the part was under warranty. $0. For a faulty computer. Amazing! We were pleased to find that the sales team matched the excellence of the service department. Gary was awesome to work with, listened carefully to our needs, and helped ensure that we were in the right vehicle for our growing family. He is a genuine, caring person, and very experienced in the business as well -- he even called in Reed to help us decide between the two vehicles we thought were best. When time for financing came, we could not have been even more impressed that the quality matched the experience thus far. Our rep (Kim? Ken?) was very experienced and even went above and beyond the call of duty to recommend an even better rate than our credit union had offered. The whole team was there until 10:00 at night making sure we got everything right and could drive home in our new vehicle. A five-star, fantastic experience. Great job guys! We love our car, and we look forward to a continued, long-term relationship with your team!

GW Dodge

2 de may. de 2014

In 2009, we bought a Malibu. We drove it, took many family trips and really enjoyed the vehicle.I felt that it was time to trade the Malibu in and get another vehicle. We went back to the same dealership and the staff was very friendly and courteous. They let us test drive several cars and answered all of our questions. When it cam time to make a deal (we bought the 2014 Impala) they put together one was very generous. I would definitely recommend this dealership to my friends and family.

SDJ in Lehi

19 de abr. de 2014

Ken Garff Chevrolet was awesome. I purchased a 2015 Chevrolet Tahoe LTZ and it is a great vehicle. I would definately recommend Ken Garff Chevrolet. They were fast and didn't play any gamies with me.

Tim J

26 de mar. de 2014

We were former customers of Gene Harvey Chevrolet, and have gone back to them with vehicle purchases from time to time, and have never been disappointed. This time, with a mortgage modification hanging over our credit rating, they were not only able to get us into a new Chevy Traverse, but also get us the best interest rate possible--all with a less-than-stellar credit rating. Jared and Reid went above and beyond the call of duty. Couldn't be happier.

Kelley Jensen

3 de mar. de 2014

My husband and myself have made many purchases with Gene Harvey and Ken Garff Chevrolet. Gary Christofferson has been our go to salesman. The relationship with Gary started out by purchasing vehicles but has become more than that. Gary has become our friend. Gary calls just to check on us and has even called to let us know if a vehicle has come in that we may be interested in.If you look at our history you can see we are car junkies and appreciate a nice vehicle. We could have gone anywhere and in fact we have before and left not buying the vehicle. The customer service we have received from Gary, Ken Christofferson and Matt in the service center has been first rate. We have and will continue to refer friends to Ken Garff because of the outstanding employee's you have working for you.

Rodney

8 de ene. de 2014

It was a pleasant experience. Everyone was extremely kind. I did not feel pressured and everything was handled professionally.Their facility was neat and tidy and easy to find

GolfGuy

5 de sep. de 2013

My wife and I had been looking for a new vehicle to accommodate our growing family for the last couple of months. We finally landed on a vehicle that we felt had all of the safety and comfort items that we needed and went to Ken Garff Chevrolet in American Fork. We were pleased with the knowledge and professionalism of our salesman, Brandon. He was very attentive to our needs and assisted us all the way through the process. I would definitely recommend this dealership with your next vehicle purchase. Thanks Brandon!!!

eli_wwebb

28 de feb. de 2012

This was my first time buying a car at a dealer and I was not happy at all with them the list price for the car was 3995 I gave them a 2000 dollar down payment and I was pre approved 12+ years at the same job even know all of that they would not let me take the car that day it was five days later before they got in touch with me I will never go back there again!

bearlake1

12 de abr. de 2011

Words cannot express how I feel for this dealership. 5 stars,two thumbs up. Wow,excellant customer service. I bought a couple of cars from Gene Harvey Chevrolet in the past years. And when my original salesman Reid was still there since I bought back in 1998. I realized that this dealership must be special for a young salesman to stay with the dealership this long. Unlike other dealerships that have high turnovers of salesmen. I appreciate Gene Harvey Chevrolet and their excellant salesmen Big Al and Reid. Big Al had helped me in my purchase of a new car and Reid was there to assist. Excellant customer service in these fine salesmen. Even other salesmen Alex and the salesmanager were very helpful and friendly. Just a warm friendly atmosphere at Gene Harvey Chevrolet in American Fork. I highly reccomend them to everyone.