William

19 de oct. de 2016

Great customer service every aspect of the Toyota dealer is great. Very friendly and great smiles

Georgina Serio

17 de oct. de 2016

While we didn't have an appointment the service rep took care of us right away and was the most professional we have ever had. I highly recommend this dealer for service work. They are open 7 days a week.

Jose bercande

9 de oct. de 2016

Recomend Juan cabrera and Ramon Romero, I am a costumer of over 15 years and I would no go anywhere else, best service from Juan Cabrera

Diana

2 de oct. de 2016

My previous car had been considered a total loss after a relatively minor accident, so I was faced with having to get a car suddenly. I was researching different cars for me and my two children and came across the Toyota RAV4. When I Sa there was a LAVA color (similar to my last car), I fell in love with it. I don't live in the area anymore, but part of my family does. Since my parents were able to assist me, it worked out for me to get my car at Kendall Toyota. Although Francisco Molina was not the original sales person we talked to, he completed the deal for us in record time! We had to get to my nephew's birthday party so he rushed the paperwork and made us feel comfortable with the process. I am a Special Education Teacher and a divorced mom of two amazing children, so I needed an affordable and reliable car to help with our busy life. I always have other part time ventures like tutoring as well. He was even kind enough to tell me I deserved a new car because of how hard I work. He was genuinely kind and considerate.

Angel Gutierrez

24 de sep. de 2016

We had a excellent experience along the all proccess and Mr Hans whos the one assisting us with the sale was amazing and trusted we recomended him to future customer

Alonso Martin

15 de sep. de 2016

I purchased my new 2016 Toyota Camry at Kendall Toyota and I was attended by Ramon Romero. He was extremely well versed on my vehicle and he made my experience a great one. He then led me over to Eugenio Hernandez, the Finance Manager who treated me well and made the experience painless . Both are amazing at their job !!! Thank you Ramon and Gene for making my experience great!!!Kindest Regards,Alonso Martin

Massi

14 de sep. de 2016

I recently moved from the big apple (NYC) to Miami. Living in NYC I didn't own a car, so when I got to Florida I started looking for a car immediately! After a long and exhausting search for the perfect car for me (my budget and needs) a friend told me to go to Kendall Toyota and speak to Ronel Martinez. I went there without any expectations due to the lack of luck I had been having before. Ronel took the time to listen to my needs and find the right car for me. I cannot begin to express how satisfied I am with my purchase! The customer service was exceptional from all angles. Also, the finance manager, Michael Fermin, was very thorough while explaining all the details of my purchase while getting the bank options best suited for me. I definitely recommend Kendall Toyota.

Yo

8 de sep. de 2016

Fast and accurate service for my car, comfortable waiting room

Eddie52

7 de sep. de 2016

Always a pleasure to deal with Kendal ToyotaEveryone is very professional

Felix salazar

5 de sep. de 2016

Great time great manager his name was juan cabrerra for helping us buy our toyota sequoia 2016! I loved the time and very professional

Hector lopez

3 de sep. de 2016

I am very happy with the service provided by the entire sales team , with Mr. Cabrera , mikel and Ivan , I recommend to all my friends this dealer and this team.

Canefan67

1 de sep. de 2016

Great used car buying experience. Salesman was friendly, knowledgeable and fair. I received a good price and the overall process was smooth. Would recommend to friends and family.

Jose Rocha

27 de ago. de 2016

The process was smooth and simple 3 hours from arriving to walking out with a new car. This was an excahnge and my third vehicle purchase for a new vehicle. The best service with the trio of service personnel. Thank you.

Jose ramirez

20 de ago. de 2016

Jason Rodriguesz service adviser was awesome he's a. great asset to your company keep up the good work

Kim

17 de ago. de 2016

Great service. Work done as promised. . Courteous staff. Exie ride home and pick up when car was completed.

John F.

16 de ago. de 2016

Jose Almonte and Andres Roldan, they helped us to find the minivan we were looking for. Excellent service and treatment. Very professional people, I highly recommend them. John F

DanielaR

13 de ago. de 2016

I got helped by Vladimir Saez and he has absolute amazing customer service skills if it weren't for him I would've never found my perfect car, I highly suggest the sales associate and this Toyota location! Great experience!!

Michael Davis

13 de ago. de 2016

Well done satisfied. With work . I will be back . For servicing.

Maria granda

11 de ago. de 2016

I love. This car dealer !! Everybody are best ! They help me a lot ! I am so happy with my purchase ! Andres was the sales man and. He didi a great job ! The bes

Mercy Cedre

11 de ago. de 2016

Juan Cabrera is amazing. We bought our Toyota Tundra 2 years ago and were so happy with the service, we returned for our son's car. Kendall Toyota is our car dealer for life.

Lisa

10 de ago. de 2016

Excellent service at Kendall Toyota, love my 2015 Camry

Ileana

10 de ago. de 2016

Excellent customer service very happy with the service and how fast it was done..continue that way

Juan Carlos Piriz

9 de ago. de 2016

Juan Cabrera the used car manager was excelent i recomende. To all my friend and family thank Juan.

Castro Jeffry

8 de ago. de 2016

Even thou I've never bought a car at Kendall Toyota I've had a few friends that did and the service was amazing specially the manager Mr. Juan Cabrera he did a Great job finding the car they wanted and working the numbers for them. We fully recommend him and the staff they have if I ever need a car I would go directly to Juan Cabrera to get what I want.

Marcia

2 de ago. de 2016

Giovana has a special flair with the customer. Courteous, attentive and helpful. Best representative in the many years I have been a customer of Kendall Toyota

Cristina Sanchez

1 de ago. de 2016

I was on vacation and noticed my Camry had a maintenance due / oil change etc . I contacted the dealer near me and when I called . The receptionist was super nice and provided me with an appointment as well as dealer location ( Kendall ) . Since , the moment I arrived everyone was friendly and guided me to Ronnie which assisted me. Ronnie was awesome , attentive and very professional . He took very good care of the maintenance issue and contacted us once he was done . Over all I am super happy with the service part of this dealership and how they made me feel comfortable and how smooth and easy this process was !!!! Thank you Kendall Toyota and Thank you Ronnie

Delio Marin

30 de jul. de 2016

Good overall service I'm very please with the persons that assist me also Yaima was a lot of help I'm very happy with all of them

Doctor arguelles

27 de jul. de 2016

I want to thank juan cabrera Kendall Toyota im recomende 100%

Byron

24 de jul. de 2016

Ramon Romero. Juan Cabrera. Jose Almonte. They all treated me like we were family. I would definitely recommend to my family and friends. They took really good care of me and made me feel very comfortable. I would keep doing business with them 100%. Thank Kendall Toyota team!!!

Maria C. Vigil

23 de jul. de 2016

When I get to Toyota, they received me like a great person. Starting with Lily and Jacky them Ramon Romero everyone where ready to help me in my new transaction. 35 years buying from the same dealer and I feel like family.Them Ewa Celer the finance manager help me to get what I want.Jorge Alvarez surprise me with a present for my new car.This is the second car I buy from Ramon Romero and in three years I will be looking for him again. Thank you for the great team.

Karen Ruiz

22 de jul. de 2016

Jose Lopez, Internet Manager, was very professional and went out of his way to help me and make me feel welcome!! I bought a White NX 200T Lexus 2015.For his great service, I have recommended my friends and family members to buy a car at Kendall Toyota .

Mariamgm

13 de jul. de 2016

Service was friends, fast and they answered all the questions we had concerning our future services.

Eddy

13 de jul. de 2016

Juan cabreras,vendedor Ramon Romero,kendal Toyota recomendaciones 100%

Eduardo Anzola

12 de jul. de 2016

Very happy with my NEW purchase , Juan cabrera and Armando are the best , i recommended KENDALL Toyota 100% !

Angie Lara

11 de jul. de 2016

I've been driving a Mini Cooper for 6 years and was tired of all the little (EXPENSIVE) things that would break often, so I was looking to buy a reliable car. My new Toyota Corolla is exactly that & more ! I was helped by Andres Rondon he was excellent, very helpful & knowledgable. I would definitely recommend Toyota, great cars !

Happy customer

20 de jun. de 2016

Two cars, multiple services, one place. Highly recommended

Zeusman

16 de jun. de 2016

I've been using Kendall Toyota for years now for two of my vehicles. The service is always friendly and they communicate well with me. They treat me with respect and understanding. Have developed a relationship with two of the service guys and that has elevated the service I receive.

Corolla owner

16 de jun. de 2016

I've been coming to this dealer to get my Toyota Corolla serviced for about two years now. The experience has been nothing short of excellent. Going in to get your car serviced is never fun, no matter where you go, but I can honestly say that Kendall Toyota with employees like Byron Guillen have made my experience there enjoyable. I've never had an issue with any of the services, and it's the reason why I keep coming back when I knowingly have a shop right around my house.

Patricia miranda

13 de jun. de 2016

It was an amazing experience Andres Rondon helped me through the process of buying my new Toyota rav 4.I thank him for everything and I really recommend Toyota to all my family

Maria Aguilera

22 de may. de 2016

Excelente Sevice and customer skills by Ronnie Jones

kendall toyota

9 de may. de 2016

Bought a toyota here at Kendall Toyota and was impressed with the service their folks provided. Juan Cabrera, manger here and Chris Roberts, the manager, I believe went out of their way to be very attentive and polite. I'll recomend them to my friends

G. Gordon

8 de may. de 2016

I recently bought a new 2016 Prius at Kendall Toyota. My service rep (Abner, a super helpful guy) for my 2007 Prius suggested I use Andres for my buying process and I was not disappointed. Andres was very patient, friendly and professional and helped me purchase my best Prius yet! (This is my third Prius.) Gil, in the Finance Dept helped me obtain financing for my car. Ileana in the Accessories and Installation Dept arranged my appointment to get my windows tinted and they look great! Javier in the Parts Dept helped me arrange for and order a few things I wanted for the interior of my new Prius. What a terrific team I've had the pleasure of working with! I give Kendall Toyota a 10 plus overall.....right down to the woman in the snack shop who makes the best coffee con leches! Thank you Kendall Toyota!

Kendall Toyota

7 de may. de 2016

I've had the best experience at Kendall Toyota with all my cars purchased there. Great assistance with Juan Cabrera, Ivan Correa and of course my salesman Alex Rico. Highly recommend the trio

Julie

23 de abr. de 2016

Congratulations Kendall Toyota for having Manager Vanessa on your team! She made me feel she cares about my car concerns! I will definitely return!

OscarM

21 de abr. de 2016

I purchased a used car from Kendall Toyota. My salesman Franco Valdes made this experience easy. He was straight to the point, friendly and I never felt he was trying to put me in a situation that I wouldn't be comfortable with. The Finance associate was also very friendly, Michael Bulnes. Also Juan Cabrera manager was also very polite and helpful. Thank you!

Yaakov Milbauer

20 de abr. de 2016

My expirience like usually very good when I or my family members buying or leasing cars.When I enter dealership I fill like at home with sales person Lee Gershman and his help Aj .They explain everything and work with us patiently.The process is very easy quick and I been treated like VIP.All of my questions are answered.Thank you

OscarM

20 de abr. de 2016

Purchased a used car from Frank Valdes and it was a friendly and great car purchase experience. Also the Finance associate Michael Bulnes was very helpful and friendly. Car buying is all about the people you deal with along the way and these two were straight to the point and never felt they were to pull one over on me. Thank you!

Maria E

18 de abr. de 2016

Excellent attention. Very dedicated staff. And Mr. Cabrera the sales manager is corteous and knowledgeable. A plus!!!!

JORGE Yaniz

16 de abr. de 2016

Great service from Francisco Molina and Jose Almonte. This was a no pain purchase, never felt pressured and a pleasure to deal with both of them. I am certainly recommending them and Kendall Toyota to friends and family.

Hn

13 de abr. de 2016

Thanks to Lee Gershman and the Toyota service team I had a great experience getting my car serviced at Kendall Toyota. The were fast, friendly and did a good job on my car!

MelKendallToyota4Life

12 de abr. de 2016

From the moment I pulled intro the service area I was greeted promptly. My advisor made sure to listen to my needs and did not try to upsell me on random services. The Service Manager also stopped by the lobby area to say hello. I will definitely return to Kendall Toyota.

Kim Lukich

11 de abr. de 2016

I would highly recommend this service department. They fix it right, fix it fast and always follow through on what they say!

Mariana Falcon

10 de abr. de 2016

Excellent service from the moment you walk through the door . Our sales person , Mario Rodriguez goes way beyond helpful.We will definitely recommend him and the dealer.

Mrusty22

9 de abr. de 2016

I have bought Toyotas since the early 80s, from at least 10 dealerships in Oh, NY, NJ, PA, MD, VA and Flo. THIS IS BY FAR THE WORST DEALERSHIP, I WOULD NEVER RECOMMEND A PERSON BUY A CAR HERE. They were dishonest, don't return calls, didn't follow-though on commitments, and demonstrated incompetency. We wanted a very specific used car, year/model/color and looking online, this was the only dealer that had one in Fl. The price of the car on their website was $14448 with a line through the price. I called the internet sale manager and he sent me their best price purchase order, it was $18307. The price included:$ 799 Pre-delivery Service Fee (On a used car?????, OTHERWISE PROFIT)$ 498 Electronic Registration Fee (WHAT??? gobbledygook for PURE PROFIT) $ 40 Private Tag Agency Fee THEY WANT CUSTOMERS TO PAY SO THEY DON'T HAVE TO GO TO DMV FOR THE TITLEWORK.........WHAT? $ 2 Lemon Law (New Cars Only) I'M BUYING A USED CAR $ 7.50 Tire/Battery Fee (New only) I"M BUYING A USED CAR, NONE WERE NEW $ 525 Florida Title (ACTUAL COST, LESS THAN $350)SO, adding this up, $1621.50 of PURE PROFIT, and SCREWING THE CUSTOMER!!!Trying to negotiate a price was painful, 6 purchase order, each time there was a hidden charge, salesman didn't do what he agreed to verbally, or they made a "mistake." They even mislabel the sales tax as 7%, when they actually have a separate line for the 1% county tax. It took me a week, but we finally agreed to an out the door price. Its difficult to determine if the managers and salesman I worked with were dishonest, incompetent, or both.We then started to work on a trade, it proved to be another opportunity for the dealership to try and exploit the price.... We quickly agreed to a price for the trade, and when they recalculated the PO, they took the price of the trade off the out-the-door price, and restated the $40 Agency Tag Fee. They took the savings in $107 sales tax, and the difference in new tags vs transfer tags $225 in more profit. When I pointed out that my out the door price should be reduced by the trade in value, the sales tax and tag savings, they disagreed. After some arm twisting and threating to walk away, they finally acquiesced. Then came delivery, another disaster. They managed to take what is normally an exciting experience and turn it into a freak'n nightmare. When we went for delivery, they said they hadn't received the check that was overnighted from the Credit Union. We had to call the credit union, the CU said it was signed by Riobe at 10:39 a.m. (its now after 4), Then the insurance disaster, we provided proof of insurance and the dealership stated they need to talk to our insurance company and verify the new car information is on the policy (which is not required by the state or my insurance, we have 3 days to contact the insurance company), the dealership calls my agent and STARTS TO CHANGE THE POLICY INFORMATION!!! I said absolutely not....but I gave in and I called the insurance company and gave them the new information and the insurance company was gracious enough to fax the new card. ALL ABSOLUTELY NOT REQUIRED. We get the insurance resolved. And by now they have found the CU check and they try to collect $11 because of a credit union loan. At that point, I come unglued. The salesman has been part of the conversation about financing, loan rates, dealing with where to send the check. I refuse to pay (at this point out of principal) and said we are done, we are leaving now. They agreed to adjust the sales price to absorb the fee. I have no idea how this dealership stays in business with such unscrupulous sales techniques and pricing. My only guess is they prey on people who are not knowledgeable about the car buying experience. They have primary non-english speaking salesman and cater to a non-english speaking population who must be the low "car buying experience" this dealership requires. Reading some of the other reviews, it appears it include some women also.... They certainly would have overcharged me bogus fees to the tune of $1991.If this car was available anywhere else, we would have walked away many, many times. Stay away, stay away, stay away.

Steve Piscitelli

9 de abr. de 2016

Elso was a pleasure to work with. We felt like we received hands on assistance and left with the car that we wanted. Elso was energetic and personable. I plan to do future business with Kendall Toyota.

Maria Gomez

9 de abr. de 2016

The best dealer in Miami i have bad credit and they are the only one help me with the aproval Andres Rondon the salesperson is very polite and profesional and Gil carry the finance manager he is the magician he fin the way to get me aprove Thanks again Kendall Toyota

Betzabeth

7 de abr. de 2016

I have a lease in a Toyota Corola, and my sales person was Alejandro Casals, thank to him I'm drive a excellent car, and I'm so happy. Thank to the service too and all the personal who attended me. It was a good choice to visit Kendall Toyota and met the person who help me and guide for the correct car. Thank for everything and recommend Alejandro Casals because he is a great person and he know what car is good for you, he is a professional and helpful person. Thank Alejandro Casals and the team of Kendall Toyota!!!

Shopper

24 de feb. de 2016

I saw a van on cars.com. It said it was a XLE with entertainment (dual displays). It did not have actual pictures of the van. I requested pictures. When they were sent, the van had a single display. Waste of time.

Carlos Segovia

18 de dic. de 2015

I went to the service department and told them about my car seat ripped without a year use. They told me that the car has no warranty that I have to paid $700 something dollars to get it fixed. Me and my wife used to have Nissan, Honda, Mazda, Chevrolet Dodge and never the seat got ripped with less than a year. Only this Toyota Corolla almost new (2014); I feel dissappointed with this kind of service.

William " satisfied"

19 de ago. de 2015

I,am buy 2014 Toyota Camry excellent attention very nice people I recommend Marlon Sanchez and Alain Diaz super professional team .I super satisfied .

RMT

13 de ago. de 2015

First time servicing my car and it was a pleasure. Enjoyed the free Wi-Fi and pleasant atmosphere. Employees were super nice and helpful. Will continue to bring my car here.

shanteldiaz

16 de jul. de 2015

Went into West Kendall toyota looking for a used Yaris I saw on their website. Called ahead to see if they still had the car and they said yes. Went to the dealer and met the salesperson, who walked around looking for the car. It wasn't on the lot. So he got on his phone and contacted "someone" who said that the car was in service. Ok, I told him. I want to see it. Nope, they wouldn't let me. Said the porter crashed it and they were trying to fix it. Then he started his sales speech, trying to get me a new car! I don't want a brand new car, I came for the one I saw. Left the dealer. Later on, received a call stating that the car wasn't crashed and it was suddenly available, but it wasn't automatic, it was stick shift. They wanted me to come back and look at other options. Um...what? First it was not available, then it was crashed, then the car magically grew a manual transmission? I wanted nothing more to do with them. Beware, they will play mind games with you!

Josh A

9 de jul. de 2015

I just want to thank Kendall Toyota and AJ my sales associate . He is very smart and helpful and helps you to select the perfect car at the perfect price . I highly recommend him ! Thank you AJ for your professional service .

Chum41

7 de jul. de 2015

I've been taking my car to Kendall Toyota for years. I'm driving my second Camry that I also bought there. Although they're usually very busy there is always someone there to help right away. I would recommend taking your car there!

Suzy Garcia

7 de jul. de 2015

Took my car to get serviced at Kendall Toyota in the morning. They took me to work in the free shuttle and my coworker dropped me off during lunch. It was quick and painless and barely took any time out of my day.

miami2

10 de may. de 2015

it was great buying a car here there was no hard sell and the salesman was very nice

Keep up the good work

3 de may. de 2015

Dealership are notorious for trying to over change for basic repairs but at Kendall Toyota I didn't feel that way at all. They offered price match guarantee on everything I had done. I spot checked them online and they were actually lower that the aftermarket facility I have dealt with in the past..... Please keep ip the good work and continue to offer competetive pricing to your customers.... I must say it was a pleasent surprise... Thanks Kendall Toyota Service Department

My old camry

3 de may. de 2015

I have been servicing at this location for many years and felt they did a pretty good job. During my last service visit was pretty amazed. They have really started to focus more on customer service and getting things done quickly. I was there for a basic service that normal takes upwards of 2 hours but the were able to get me in and out within 45 mins with a full inspection of everything needed on my vehicle. I had to stop the Service manager Rudy Rodriguez and let him know how much better the over service experience from my past visits. I will be referring all of my family and friends to this location. Thanks for the great experience!!!!!!

miami22

3 de may. de 2015

car ready as promised on time every time i go there

miami1

26 de abr. de 2015

the appointments are always honored and on time repairs always done right

Armando

21 de abr. de 2015

Bought my 2014 4Runner from Jenny and Jaime Borrero, excellent service.

mialit

12 de abr. de 2015

was a nice experience no hassle pressure or run around with them

Donald M

10 de abr. de 2015

I would like to recognize the excellent service I received from West Kendall Toyota in yesterday. The manager was excellent and I will return for repeat business.

Rav warrior

10 de abr. de 2015

I had my Rav4 serviced for an oil change and done right with great Customer service.

CamryGirl

10 de abr. de 2015

I wanted to let you know how much I appreciate the excellent customer service provided by at West Kendall Toyota. When I arrived to get my Camry serviced, the service agent was busy with customers, but maintained a very pleasant and helpful manner to all of his other customers. When I picked up my car, the service agent was again very pleasant and went out of his way to ensure that I left a happy customer. I work at a local university and we strive for excellent customer service in our department.

Marij

5 de abr. de 2015

I worked with a sales person named Mario Rodriguez, he is the best. Our experience was great.i would recommend this dealer and the sales person for the BEST experience in Miami.

4Runner

30 de mar. de 2015

I brought in my 4Runner for service. The drive was busy but I was attended to right away. I was already in the system so the write up time was super quick. I waited in the sitting area until my car was ready which wasn't very long. I was also asked if I wanted a ride to Dadeland Mall while I waited which was nice.

mialit

29 de mar. de 2015

double check what the service advisor saids at times they say you need something done that does not need to be done depending upon the service advisor

AFCEast

2 de mar. de 2015

The repairs were fully explained to me and I felt that the quality of work was above and beyond.

N.S

31 de ene. de 2015

BROUGHT MY VEHICLE FOR SERVICE AT KENDALL TOYOTA AS SOON AS PULLED IN TO THE SERVICE DEPARTMENT I WAS ATTENDED BY ABNER WHICH WAS SUPER ATTENTIVE AND VERY HONEST I DIDNT HAVE TO WAIT SO LONG FOE MY VEHICLE TO BE FINISHED.

DP

31 de ene. de 2015

I came in for repairs and they answered all my questions. The staff made me feel comforterable and the repairs were completed in a time for me to make it to work. Great job!

James farell

26 de ene. de 2015

The service deparment is Great. I was able to get in without an appointment and the service was very fast. Thomas pruit was my service advisor during this visit but I normally deal with Ricado Rubio

Silvana Ramirez

24 de ene. de 2015

Went for service on my corolla and byron guillen was amazing, didn't have a long wait. Very knowledge and friendly. Recommend byron to everyone

Gaby

2 de dic. de 2014

Amazing service, Best person to go to is Ricardo Josue! amazing service and adapts to your taste! Anything you want is possible with him.

James

15 de nov. de 2014

I took my car for service and I was expecting the same treatment I had on my previous Toyota Dealer, <i was surprised to see that the Service Advisor was friendly and the technician who helped me to solve an electric issue with my car that nobody else could fix . was very knowledgable and really proffessional. i have to admit that based up on some reviews I `was`nt expecting this great experience. I leave with my car fix, I paid a very reasonable bill , Thanks Edgard & Lester

Corrie

30 de oct. de 2014

I saw a special on the new 2015 Camry on the kendalltoyota.com website and called in. I spoke to Angel Lorenzo, and went to see him later that week. I had a great experience from beginning to end, I was worried they wouldn't honor the pricing but I had no problem whatsoever. Go see Angel, you won't regret it!!!!

ANDERSON

17 de oct. de 2014

GREAT SERVICE AND THE CAR WAS READY ON TIME. THANK YOU VERY MUCH JOSE DIAZ, YOU ARE A VERY GOOD SERVICE ADVISER.

CalpulliS2

11 de sep. de 2014

I set the appointment for service, explained that I wanted to wait for service and asked for a time when the wait would be less. I also needed recall work. When I arrived for the appointment, I waited for 15 minutes to get the car registered for service. Everything arranged at the time of the appointment was not recorded so it was starting from fresh. The service, which was a wait of an hour or less at other dealerships was three hours and I had to chase them twice. There was no record of service and the warranty book was not signed, so that was another wait. The waiting area was like a bad bus station. In all a vow to never return.

Toyota for life

1 de sep. de 2014

Great Staff at Kendall Toyota. Despite being extremely busy they were able to get me in and out very fast and they even notified me about a couple of items i will need in the near future. Their prices are very competitive as well. I will be back with my other Toyota in the very near future. Thanks Kendall!!!!!

Sarah L.

28 de ago. de 2014

I just bought my new prius from kendall toyota. I had the pleasure of working with Peter and Gary. Excellent team. It took a little long given the amount of people in there. It is a little overwhelming at first walking in but I am glad I gave them a call and now I'm driving my new prius.

FJ Cruiser Lover

27 de ago. de 2014

This dealership has been the worst experience of my life. They dropped the ball on my financing, their financing department can't and won't pick up a phone to call you, no one there seems to be able to have a conversation with out threatening to take the car back, they sold us the car without doing the basic of inspections on the catalytic converters which were cut open hollowed out and rewelded (illegal to sell a car this way new or used), they actually had the fall to tell at us, hang up on us and threaten us. I requested at least 6 times to speak with the GM and was always told he was not there. If you have bad credit please by all means go there, they will get you financing, get a kick back from whomever they get the financing from. If you have good credit like I do and you go in with a good interest rate from a reputable bank that doesn't give the kick backs they don't want to deal with you.

Kplotz

27 de ago. de 2014

The worst customer service from the receptionist that threatened us to the sales man and sales managers that yelled at us and hung up on us.

Laura

21 de ago. de 2014

I live about 40 miles away and I was hesitant about calling based on some reviews. I called anyways and Jose Lopez answered the phone. He said he had the car available and several others like it. I asked him to take a picture of the Camry and send it to me which he did right away. Everything turned out great, it was definitely worth the drive.

Eve

21 de ago. de 2014

I went in to look at the cars because my 08 montero had finally gave out. I was helped out with test drives finance and they were helpful and patient because I'm a bit indecisive. I am looking forward to trading in my camry for a brand new model soon. Thanks Kendall Toyota

ADA T

21 de ago. de 2014

EXCELLENT SERVICE, ATTENTION WAS GREAT AND THE PRICE WERE EXCELLENT. WILL DEFINITELY COME BACK.

ERIK G

21 de ago. de 2014

PROCESS WAS QUICK AND PAINLESS. WOULD HIGHLY RECOMMEND TO OTHERS.

LOURDES G

21 de ago. de 2014

EXCELLENT EXPERIENCE WOULD RECCOMMEND TO MY FRIENDS AND FAMILY

LYNNETTE

20 de ago. de 2014

I GOT A 2014 COROLLA S AND I RECENTLY CAME IN FOR SERVICES ON MY CAR.. SERVICE WRITERS WERE GREAT IN GREETING ME WHEN I CAME IN WAS ACKNOWLEDGED AND TOLD SOMEONE WAS GONG TO BE RIGHT WITH ME. ONCE HELPED THE SERVICE WRITER WAS DETAILED AND ON POINT WITH EXPLANATION. WILL DEFINITELY COME BACK. IF WAS TO RATE THE SERVICE DEPT. IN ALL WOULD GIVE A 10.

Marta Rodriguez

16 de ago. de 2014

I had a nice experience buying this car and even though there was a misunderstanding about the finance I receive a courtesy call from the manager Mauricio Ortega who ask me to come in that he will take care of the problem and he did making me a happy and satisfied customer.

Elijenni123

3 de jul. de 2014

My experience with West Kendall Toyota was bad. You expect a decent treatment after you buy a car, new or used. I bought a car on May 31. I paid for new plates and on June 29 my provisional plate expired. I drove around with expires plates and title. I called the dealer several times and spoke with Silvia,Fidel Salcedo, and left several messages to Rosi, the person to process the plate( this person never called back). After several attempts to solve the issue, I finally contacted Rennie Almonte, General Sales Manager Na my experience with this "top sales executive" wasn't the best either. Based on my experience I can say that this people lacks professionalism and most importantly, customer service skills. They handled the simple issue as if they were amateurs. Mr. Almonte, next time a customer calls you with an issue, please be courteous and show interest in the matter i question, remember that because of people like us( customers), you and your crew have a job. Overall experience, BAD, HORRIBLE CUSTOMER SERVICE AND PROFESSIONALISM.

Coincowboy

29 de jun. de 2014

First time car buyer. The experience couldn't have been any more pleasant. Joe was more then patient, curteous, and understanding. From my first step into the dealership I felt comfortable, welcomed, and treated like I was the only customer in the dealership that day (although Kendall toyota always seems to have an enormous amount of customers). The time and care the entire time went through to make sure I was confident in my decision was amazing. Joseph has the ability to connect and communicate with individuals on all levels. EXCEPTIONAL and EXCELLENT!

Camagueey

31 de may. de 2014

A very pleasant experience I got my car with plate ,registration and also the necessary change at the insurance , they were very cooperative and professional

FTechno

21 de may. de 2014

Horrible dealership!! I went to the Service Dept to have my car fixed but they only fixed it half way! The next day, it gave me almost the same problem. I took it back, not to add the pure frustration after having paid $700 PLUS the towing and when I dropped it back, the guy there wanted to charge me another $40 saying it wasn't what they did before but something else...He didn't even have the courtesy to call me when my car was ready! I called and asked and I was told by some lady that there were no driver to pick me up when 10mns later, another lady called me to let me know the courtesy driver was on his way and that yes, there was drivers available...Crowded place and l noticed there was a lot of other angry people....Even the last Courtesy driver told me that everyday people get upset and lots of yelling for not doing their job and apparently the Management doesn't care!!!

Corolla owner

15 de abr. de 2014

Jomar make our appt. at west kendall toyota when arrive we told them we want a oil change. more then a hour past ( with an appt.) they call me and that the car was ready, but no oil change was done only tire rotation. I will never use this dealer again. When my car was 3,000 mile my radio stop working they told me that was no under guaranty the car was only 2 month old.

Toyotaowner2012

15 de abr. de 2014

I will no use this place never again worst people they only want our money and they take forever. I went there for an oil change and they only did a tire rotation

Vanessa

4 de abr. de 2014

If you think your business is wanted here, you are horribly wrong ! The customer service is the worst. If you do not close the deal on the spot they really don't care for your business. So disappointed and disgusted by the way I was treated. Ladies be warned.....they have no respect for you!!! Go somewhere else. You would think that a business that has so many negative reviews might want to restructure and retrain people who work there. They should close their doors and do the general public a favor !!!

laxl

9 de mar. de 2014

Unless you are 1) a man 2) fluent in Spanish, DO NOT GO TO THIS DEALERSHIP! The people running this business do not care about you as a customer, even if you have been a loyal Toyota customer for a long time. I did my homework and knew what a reasonable offer would be. They wasted my time for hours over a deal that I walked away from (the difference was $10/month). I then drove to Toyota of North Miami and got EXACTLY the deal I wanted at EXACTLY the price I was willing to pay. Instead of Kendall Toyota treating me like a valued customer, they totally wasted my time, talked down to me like I am an idiot, and then while in the tiny little "negotiating room," the finance guy spoke to me in English while he and his "manager" spoke in Spanish to one another. So rude. So very rude. Maybe they won't miss my business, but if enough people stand up to their entitled attitudes, maybe then the dealership will change.

clintonb2

3 de feb. de 2014

Peter and Gary totally exceeded my expectations. They are knowledgeable, friendly, courteous and fast. I really appreciate how they were in constant communication while my FJ Cruiser was being delivered from out of town. They processed my trade-in quickly, easily and gave me a fair price. Overall, they provided high-end customized service. Thank you.

miami70

27 de jun. de 2013

Went there to buy a used car cash. Everyone want to help. I bought it, and it has been a big mistake. The day after I bought they called me because they couldnt find the money. But I had the receipt. Three months went by and I never got the registration. I went to dealer to find out that they had wrong address. Now going to six months and I still dont have registration or tittle yet. I def would not buy another car from this dealership ever again, and I tell my friends not to buy there either.

Jopal

29 de abr. de 2013

I live in Texas and was interest in one of their Toyota 4runners. I'm ready to buy and I was needing some information on the vehicle including shipping options. The guy who answered had a very thick accent and I did not get his name. He was very arrogant saying "We sell to people out of the state all the time, trust me." Well, who cares, that wasn't my concern. When he could not answer several of my questions, I asked if I could speak to someonw who could help me. He said "well, what else do you need? We are not a transportation company, you know." Talking about my question regarding shipping. Obviously, I would have paid for the shipping, I was just needing to know more info. I just said "Forget it, you obviously do not want my business." So unprofessional, very rude and sarcastic. Would not reccommend, would never purchase from them.

j03drew

2 de abr. de 2013

This was the best car buying experience I have ever received! Angel, Abel & Jorge were amazing. They hustled to get me a car that wasnt even at that dealership. In fact, there was only 1 Scion TC the way I wanted it within 3 dealerships. They promised me that I would get what I intended to buy and did not stop until they got me the car and the deal I wanted. That's class you don't get at any dealership these days. I commend these guys for a phenomenal job at selling cars! A++Joe

sopkowiak

22 de ene. de 2013

From out of state and was just looking for a simple oil change and in the end did not go here to provide them service. We went another 20 minutes south at South Dade Toyota to get our service done. (would totally recommend!). First encounter with South Dade, I called and asked what time the service department was open and looked online. Online and the receptionist told me 6PM. Great, we drove there pulled up to service and talked to a service advisor. Not friendly, rude telling us they are only open for pick ups until 6, they stop taking any service customers at 3. After driving out of our way and already being told they are open, it was quite frustrating. Pretty sure they should clarify that with there customers clearly on their website and inform their employees of the correct hours. We wait till Monday and try again in the morning, knowings its a Holiday, MLK day we knew it would be busy so we called ahead to ask the wait time. We were greeted on the phone by another rude employee. I simply asked how long would the wait be for a oil change, her response, "Well with all these people here quite a long time", with an attitude. First off that doesn't answer my question, I don't know how many people "all these people" is, I am not there! As a previous Toyota employee in another state this was horrible customer service and would not recommend this dealership to anybody.

08 H-2 Buyer

21 de sep. de 2012

I have been in the market for a 08 Hummer H-2 for awhile and saw a very beautiful red one at Kendall Toyota with the price and mileage right in my acceptable range too. I live across the country and would have it shipped to California so therefore I would have to fully trust the dealership. Something tells me that I would NOT be very happy after putting a nice size deposit down and flying from California to Florida only to have the H-2 gone? sold? and no one knows where it went. After I began reviewing the MANY, MANY horror stories other customers have wrote I will NOT pursue the possible purchase of this H-2. I would like to thank all the people that inadvertently assisted me in the decision to find my H-2 elsewhere.

jessivar

9 de ago. de 2012

DO NOT GO TO KENDALL TOYOTA!!!!I bought my car certified used and they didn't let me drive it before, did not received all the paperwork for my car. I had pay extra money for them to send me the pate. I never received the warranty I bought and they are NOT able to help you, you have to drive there for them to keep selling you BAD deals to pick up documents.Worst experience!! I've had to change the tires less than a year old, breaks and more!! The car was supposed to be relatively new, but they lied!! and Did not give a good service!!

Naresh

1 de jul. de 2012

I called and spoke to c. brasil in reference to a car i saw and was told it was available. Once i arrived at this dealer 30 minutes later, the car had disappear, and they try to sell me another car. very bad business men. even on the phone mr brasil was trying to talk me into buying another car. i will never go to this dealer again. i purchased a lexus and pathfinder from west kendall toyota and will drive the extra miles to this dealer in a few days.

Happy Corolla Owner

11 de may. de 2012

I have been driving a Honda Civic for the past 10 years until just recently when it got too expensive to fix. I visited Kendall Toyota and met with Arsenio Almonte and Juan Corniel. He went above and beyond with me, I test drove 6 Corollas until I found the right one for me. The attention I received from Kendall Toyota, I know I wouldnt get anywhere else.

Jon Rod

7 de abr. de 2012

After calling prior to my arrival at Kendall Toyota to inquire about a specific car, the individual checked and double checked that the car was on the lot. An hour later, upon arrival to Kendall Toyota, the sales rep gave me the run around that the car was not on the lot but could be there in several hours. Subsequently, I went to its sister dealership - West Kendall Toyota - after calling to confirm the car was on the lot, but I happened to get the same results. At least these two dealers are consistent. I highly recommend that no one shop at these two Toyota dealerships. Unprofessional business practices!!! Jon

vilmal2012

5 de abr. de 2012

cuando compre mi carro fue buena la atencion, pero despues que sales con tu carro.se les olvida que hicieron dinero contigo.en primer lugar, cuando llamas por algo la recepcionista es una mal educada, preguntas por algo y dirige tu llamada a cualquier extension sin dejarte terminar de hablar. llamas y no coge el telefono nadie. solo en ventas claro estan locos por vender. yo estuve llamando por 2 semanas y la MAL EDUCADA , de la recepcion me colgaba , sali de mi trabajo llamando por alrededor de 20 minutos y no contestan. cuando llegue me pare frente a ella y sin decirle nada segui llamando y colgaba la llamada.NUNCA MAS COMPRO UN CARRO AHI.

<3ing my Highlander

14 de oct. de 2011

We needed a bigger car and the Camry was not doing it for us anymore so we went to Kendall Toyota and spoke with Jaime. I absolutely loved my experience (even with a 19 month old who couldn't sit still). Jaime got us in and out in no time!

eleazarblanquez

22 de abr. de 2011

I have a Corolla 2010 ,Every Time i do my car services at Kendall Toyota, the employees are very nice ,the price is ok and the most important i feel confidence doing my service with them, of course you have to wait a while but is worth it , Until now no problem with my car.

thrifty.miamilakes

22 de ene. de 2011

STAY AWAY!!!! THIS PEOPLE WILL TRY TO TAKE ADVANTAGE OF YOU!1 GUY CALLS ME AND PROMISE ME A DEAL BUT SAYS HE HAS NO CARS.ANOTHER ONE CALL ME SAYING HE DOES HAVE THE CAR BUT WANT TO NAIL ME.TOOK THEM ALMOST A WEEK TO JUST PUT THE NUMBERS FOR ME.AWFULL BUSSNESS PRACTICES.

mluna736

23 de ago. de 2010

Bought a used Honda at this dealer. Financer and salesman used several different sales tricks on me, which I didnt realize until AFTER I had signed the contract. This was my first car purchase and I felt like I was completely taken advantage of. After realizing their deceiving sales practices, I vowed never to return to this dealer again. Post-purchase experience was equally horrible. It took TWO months to receive my registration and when I had to visit the dealer to pick-up some paperwork, the receptionist was EXCEPTIONALLY rude. Horrible, Horrible, Horrible. Sales team and employees need to be re-evaluated for ethics and common courtesy.

maurov2

2 de sep. de 2009

KENDALL TOYOTA SELLS WRECKED CARS!At the time I bought the car the sales agent and the manager said the vehicle was in perfect condition, never had any accident. They bring doughnuts for you, they make jokes to entertain you but at the end you end up buying a headache. I believed on their word and didn't check the Carfax Report before buying the car. Yesterday I went to Sears to get my front wheels aligned and I was informed that my chassis was bent and the car probably was in an accident before I bought it. After researching, I discovered the car was previously crashed. I've been to Kendall Toyota yesterday (09-02-09) asking for another car or having mine fixed and they denied me help after leaving me waiting for two hours. Avoid this dealer, I don't wish you the bad luck I had dealing with those people and always ask for a Carfax Report before buying a car even if the dealer carries a brand name like TOYOTA.