AKBuyer

2 de mar. de 2016

Bought a car here a few months ago after moving to Anchorage. Really great experience with David Kirk. Was provided detailed history on car, with little pressure. Visited the majority of Used Car lots in Anchorage, and this was about the best experience.

Sher

26 de ene. de 2016

Great customer service in the Service Department! I understand things happen and they were very professional and courteous in resolving the situation. Very satisfied!

deveraj06

4 de nov. de 2015

Okay I have to be truthfull the sales manager was pointless to deal with and would barely cut me any deals. But on the Flip side our salesman Kimball made up the difference. He kept his promises and apologized for not being able to help on some of the negotiations as the truck I was trying to get into was a hot item and the Sales Manager would not cut me any slack. Anyways Kimball kept me calm and by the end of the day he was the last person I saw when the deal was done. A little agitated by the sales manager but definitely pleased working with Kimball. I would highly recommend anyone buying a Toyota to go see Kimball at Kendall Toyota of Anchorage. Awesome experience working with him.

Brandon Ray

20 de oct. de 2015

My experience was quick, hassle free, and the employees that worked there made me feel welcome

Jennifer Jansma

15 de oct. de 2015

Mark Sterling made my service experience easy....really appreciate the communication!

George Howard

13 de oct. de 2015

Overall, this most recent service experience was very good. The purpose of this service experience was to install a new accessory drive serpentine belt, which was determined to be necessary from my inspection and determination. In my opinion, the condition of the original belt was such that it should have been noticed when i had the car serviced by Kendal at 120k miles, and not by my inspection and determination at 130k miles.I purchased the vehicle from your predecessor.

Thomas Eley

12 de oct. de 2015

Kendall provided me with excellent service at a reasonable price. The Service Manager Mike saw that all repairs were completely completed and in a timely manner. Further he was very customer focused and communicated the status of the vehicle. He sets an excellent example for Kendall Toyota.

Cole Crawford

10 de oct. de 2015

Justin and the courteous staff at Kendall Toyota were prompt to greet me and handled my needs much sooner than I expected. They are a class act

JacqueC

10 de oct. de 2015

It was easy to schedule my appointment on line and even when I had to change it, it was simple. I arrived about 15 minutes before my scheduled appointment. Was greeted and told a Service Rep would be with me right away. I had some things in my cargo space I needed to transfer to another vehicle. They helped me with this. I got signed in and spoke with Norman me Service Rep. He was awesome, He listened to what I was looking to get done and assured me it would be done. Also asked about my blue tooth connection that I was having problems with Google Maps. He said he would look at that also.They called me less then 2 hours later and it was done.

Matthew Eagleton

5 de oct. de 2015

Justin took care of my issue and handled the repair professionally.Hats off the guys in the back too!

Norman Van Manen

3 de oct. de 2015

I was a bit confused as to what service door I was to enter. Happy with your service.

Frank Smith

2 de oct. de 2015

Finally, I am seeing some continuity in the service advisor staff. I have dealt with Mark Sterling on my last two consecutive visits, and he is a breath of fresh air. I have criticized this dealership in the past about the "revolving door" I experienced with relatively inexperienced/ineffective service advisors. I suspect that some of those individuals were either inherently inefficient, in terms of time management skills, or they simply had more work than they could handle effectively to provide good customer service. I have seen "war story" reviews on the web in past years that spoke of service customers having to wait for weeks when needing a part that was not stocked. I lived that horror last year. Thankfully, having read the negative reviews, I was prepared to be my own best advocate. I had to birddog the process, dealing with a service advisor (no longer there, thankfully) who was nearly impossible to reach, who would make commitments to call me back, and then renege on them. It was only after I had allowed several days beyond the original time commitment to expire (the whole time without my vehicle), that I grew tired of the inaction, and physically visited the dealership to "lean" on this service advisor. Lo and behold, the parts had arrived several days earlier, and were sitting somewhere in the parts department. I am detailing this experience for the benefit of any other consumers who encounter anything like I did, OR anyone researching dealerships for their service business. I would stress that from what I have seen over the past year, things are much improved in Kendall Toyota's service department. There is more continuity of personnel; AND they have recruited some heavy hitters to augment the team. I had a lengthy discussion with Andre Morris, the service manager a few days ago, when I had my Avalon in for service. When it comes to customer service, Andre "gets it". He appears to have gone beyond simply hanging around the dealership and has studied customer service quality; AND is cascading the information to his service advisors. While conversing with Andre, I was thrilled to see Brooks Ward, who I had dealt with at Cal Worthington on purchasing a remote start for my wife's Ford truck, walk up, wearing a Kendall vest. We recognized each other, and it was like "old home week". My sense is that Kendall Toyota is newly committed to improving customer service. I told Andre my story of having been a Toyota owner since 1974. I have purchased 3 new Toyotas and 4 used Toyotas over the years, in 3 different states. I had such a positive experience with the service advisor and technicians at my dealer in Colorado that I coaxed my parents into purchasing a brand new Avalon and brand new Camry. After I left Colorado, my parents continued the relationship with this precious service advisor, who has since retired, and their extreme satisfaction, combined with my father's vast network of friends, led to introducing countless others to the joy of owning a Toyota. I have strongly suspected that some key individual in Kendall's leadership did not appreciate the key role that the service department plays in driving repeat business and referrals. It appears that either there has been a leadership change or an epiphany in the perception of the importance a high quality service department plays in driving sales production on the showroom floor. I hope the salespeople at Kendall Toyota are appreciative of this significant improvement, and how it will make their job easier over time!

Kate Call

2 de oct. de 2015

The service was fast & efficient, price quoted and billed was spot on, facility is clean and seems to be run very efficiently. The shuttle and driver (Kathy) are awesome! The free car wash was beyond awesome!

Valeriya Shallies

1 de oct. de 2015

The Toyota Camry I've purchased 3 weks ago has a bearing problem that Toyota service has not been able to fix as of yet. While they have been accomodating in scheduling service appointments, I came back to the shop 3 times now, and the problem is still not fixed. If they are not able to identify and fix a Toyota issue, than who can?? This experience makes me seriouslt doubt Toyota service capabilities.

Alexandra Hill

1 de oct. de 2015

I needed repairs that was covered by my extended warranty, of course the warranty company was difficult. Kendall got my car fixed, rental car all covered. Thank you!

Carol Smith

30 de sep. de 2015

My Rav 4 recently had its 40,000 mile service at Kendall Toyota. The service personnel were outstanding, friendly and knowledgeable. They kept me apprised about the entire process. I highly recommend this dealership. Mark Sterling deserves a gold star for his efficiency and people skills.

Dorothy Pickles

30 de sep. de 2015

The car is great! But the process was awful. The salesman was pushy. The wait for the finance person was over an hour in a salesroom with the two televisions set to sports. The waiting room was very cold.

Virginia Rowley

29 de sep. de 2015

You're staff appears very busy but that did not stop them from being courteous and prompt. Very good workers there. Thank you for a good experience

Brandice Husband

29 de sep. de 2015

This was my first new car buying experience by myself. I was dreading it, thinking it was going to be painful on my pocketbook, test my patience and drive me to drink on a Sunday morning. (Not literally but you get the picture) Boy was I wrong! Not at Kendall Toyota! I absolutely adore my car salesman, the finance team and service crew. Even the gals up front who answer the phones were quick to smile and ask if they could assist me. Everyone was extremely informative of not only the autos features and benefits I was looking at, but the whole process was explained to me in detail and carried out smooth and efficient. I'm a salesperson by trade and not once did I get that, I'm being sold to by a slimy salesperson feeling. They believe in their products and company, they're happy to be there and it shows. I admit, I shopped around other dealerships before ending up here. They left me with a bad taste in my mouth, acting like they were doing me a favor by allowing me test drive a car. Again, not at Kendall! I was guarded walking in(I'm a single female) and smiling and relaxed when I left in my beautiful new Camry! I can not say enough GOOD about this entire dealership. I actually can't wait to buy another car from them in a couple years!

Ray Stickwan

28 de sep. de 2015

Good Customer service: my service provider was very informative and nice.

Michael Schwitzke

25 de sep. de 2015

Great place to buy a vehicle will be back as long as I live in Alaska.

Sherry

25 de sep. de 2015

We needed a regular oil change/maintenance, plus needed our vehicle checked and serviced for its first Alaskan winter as we are new to living in the Anchorage area. We were pleased with the professional service we received at Kendall Toyota (we are long time Toyota owners with a Highlander, Tundra, and Corolla.) This is the best service we have experienced. The Staff listened carefully, our Service Manager double checked that things were done the way we had talked about when we initially arrived and the team seemed to have everything well streamlined. We will be going back.

Dayle Lyke

24 de sep. de 2015

Both the new car sales process and first services were great. The combination of Kendall and Toyota are a good way to go in Anchorage.

Michelle Andrew

23 de sep. de 2015

From the sales person to the closing of the loan documents...very easy t and professional.

Martin Lindeke

22 de sep. de 2015

Justin was my service rep. and he is the first one to explain to me that my synthetic oil was good for 10,000 vs. 5,000 miles and I was actually NOT due for an oil change. I had a running light that was out and I had that replaced as long as I was in the shop. The turn around was quick. I waited in the lounge area while the work was done and I was comfortable and enjoyed the warm chocolate chip cookies.I have the extended maintenance plan I am so thankful that I do. I am happy with the attention and service I receive. Thanks.

Terrence Smith

18 de sep. de 2015

I came in for a manufacture recall, which was resolved. Also they did a very thorough inspection and found an easily resolved issue.

Ernest Mitchell

18 de sep. de 2015

I scheduled my wife's 2002 Highlander for a check up. I thought the timing chain needed to be replaced and wanted the front end checked for wear. (138000 miles) To my surprise the 1000+ dollar scheduled service cost just 84 dollars. The service tech said he would not recommend replacement of timing belt as it was in good shape. In addition the front end and belts do not need work. You can trust this service department and their representivities.

CBees

17 de sep. de 2015

We went in to look at new cars and ended up buying a new Toyota Rav4. The staff were friendly, courteous, knowledgeable, and helpful. They took their time with us and answered all of our questions.

Dave Silver

17 de sep. de 2015

First Rate Service. Mark Was Great!!To Bad Your Not Downtown Anymore But The New Building Is Great!!Very Happy, Will Tell All!!

Brandon McGuire

17 de sep. de 2015

I was back and forth on whether to buy new or used. After deliberating for a long period of time I decided that buying new was the better answer. The sales and financing staff did their job perfectly. I would and have recommended this dealer to a friend.

Joshua C

16 de sep. de 2015

I got in an accident, the front end of my car was pushed in, and they told me it would be about two weeks before I got my car back. It took them a month to get me my car, but the service was great and that made up for the wait.

Charlene Felkley

16 de sep. de 2015

I was moving to a new state, and needed to be 'set-up' with a vehicle quickly. The staff and management of Kendall was willing and very good at working with me via email. Highly recommend Kendall for new-Toyota-buying-experience.

Michael Jenkins

15 de sep. de 2015

Whenever I visit Kendall Toyota I'm always greeted with a smile. The staff is always friendly and shows they care about their customers. The service technicians are very informative and explain everything in detail.My experiences there have always been positive no matter what my visit is for; purchasing a vehicle or having my vehicle serviced.

Harriet Turner

13 de sep. de 2015

Andre the service manager in charge addressed my concerns about wobbly steering after the 100,000 service and oil change done about 6 days earlier. I appreciated his quick call back and arranging to fit me in for a recheck and having one of his very experienced mechanics (Beau) test drive the car. I was reassured that the steering seemed to be in order because the problem did not recur.I never did get a call back from the original service person who took care of the car when I left a message to voice my concern. When I left a message for the manager in charge later, Andre called me back within half an hour on the same day and told me to bring the car back for a check.

Judy Everard

13 de sep. de 2015

The service was done at the appointed time and the wait was not longer than I was told it would be. The waiting area is very clean and comfortable with coffee available. It was a pleasant experience. The car wash was a definite bonus!

Harry Finch

11 de sep. de 2015

Clean, quick, efficient 10,000 mile checkup. I waited for the service to be complete, which was suppose to be about one hour. It was done and ready in twenty minutes.

Unhappy customers

10 de sep. de 2015

When purchasing Toyota Cars was okay, dealing with the salesmen. But when it come to service setup (scheduling) etc. when it's time to get oil change. There should be available loaner as those maintenance service can take longer and for us to have to wait until done. Most of us have another things we have to do. Offer loaner to those who cars is getting service should be available. And you might can get all your employee on the same page as I called multiple times and stated loaners are available

Laura Sims

10 de sep. de 2015

the car is great. thank you. the cargo is very good. the feel on the road is great. my family thinks the car is great. going in reverse is cool.

Beverly Jones

8 de sep. de 2015

it took 2 separate visits to get the job done. However when completed it was fine

Juanita Jacinto

8 de sep. de 2015

I was really impressed with the staff. They were very professional and helpful.

Abbie Madrid

7 de sep. de 2015

good experience would use them again service department well organized and very clean.

Jacquelyn Holmquist

7 de sep. de 2015

I was in for my ten thousand mile maintenance. I was greeted by Service agent Justin. He reviewed what was to be done.and I needed an extra check as I had a small impact on my bumper. Everything was done in little over an hour. No charge for the extra inspection and advice.

Robert Yard

7 de sep. de 2015

Took my car in for 10000 mile check. Was in & out per appointment time. The service people were friendly, professional, & efficient.

Debra Pack

6 de sep. de 2015

Walked away with a new Camry but felt we paid more than the advertised price. Made contact with dealership, specifically the sales manager. No satisfaction. Wouldn't recommend this dealership to a friend. Very sad as we are a Toyota household. Not the first vehicle we have purchased from Kendall, but most likely the last.

Kathy Sue Justus

4 de sep. de 2015

I was shopping for a car to replace the one I had recently totaled. Sales staff was friendly and helpful, and not pushy at all. I was very pleased with the quality of the auto and the deal I was able to make.

Alan Yang

4 de sep. de 2015

Great job on the sales man, great services on parts department

R. Sanders

4 de sep. de 2015

I bought my Tacoma from Kendall two years ago and the customer service I have received from them is outstanding. The salesman was awesome, and every service center employee I have dealt with has been outstanding as well. You can tell that Kendall makes customer service and customer satisfaction a top priority. I have never had such a great experience with a dealership before, and I've dealt with several. They make you feel like family. Free oil changes and service comes with the vehicle purchase, and even though that has ended, I will continue to visit Kendall for my oil change and service needs.

Mark Rowland

3 de sep. de 2015

Kendall undertook the repairs necessary to correct a recall problem and also some ordinary maintenance at the same time. They went out of their way to make it convenient to us even though it meant some inconvenience to them. We could not be happier with the service we received or the repairs effected, and we will consider Kendall first for any new cars we buy or service that has to be done.

TLienhart

3 de sep. de 2015

Very friendly staff and good overall experience. Never fun to spend money on preventative measures but the experience was far less painful than many other shops I have gone too

Donald Vaughn

2 de sep. de 2015

The service men were fast however, there was water in my fog light on a truck I have owned for only 6 months. When asked about it they told me a "rock must have hit it" and tried to sell me a new one, that I would have to pay for and the warranty wouldn't cover it or labor. They could have at least drained the water out of it. I haven't found a hole in it from a rock yet. My truck isn't ever driven on the highway or dirt roads....hmmmmm. I also paid extra money to have the service package on my truck so that I don't have to pay for oil changes. I already drive an HOUR to their shop. Big mistake. If I had known this is how they would treat their customers I would have stayed local. Shame, I was going to trade that truck in on a Tundra, I still will, but not with them.

Heather Onders

2 de sep. de 2015

My service associate, Micheal Kim was incredible. My experience and Kendall Toyota's system was impeccable. My only complaint is the cashier was awe fully busy on her phone. She didn't see me walk up or hear me place my large gym bag on her desk. I stood waiting for a few seconds then had to interrupt her web surfing or texting with a "excuse me".

Carl Oberg

2 de sep. de 2015

Colleen Turley was an excellent salesperson, taking the time to listen to our needs and get us the features we wanted without paying for extras we didn't.

Natasha Mingus

2 de sep. de 2015

Just went in for a routine oil change and routine inspection.

Wendy Farleigh

2 de sep. de 2015

My service assistant was wonderful, professional, made me feel at ease, answered my questions and made me feel as though I was getting exactly what I paid for. I did not feel as though I was being taken advantage of.

Keith & Sarah Boice

1 de sep. de 2015

Our Sales person, Jerry Gray, was AMAZING!! Not pushy, very informative and super friendly. Got us the deal we wanted, and took home the truck of our dreams!

Dalmer Cheek

1 de sep. de 2015

Came in for my last free service as my car will be 2 years old next month. Friendly staff, clean shop, service was accomplished in an acceptable amount of time.

Ying Her

31 de ago. de 2015

Anchorage Kendall Toyota is a good place to look for a new car. They have great services and the price on the cars were also great, too.

Joon Kim

29 de ago. de 2015

SERVICE WAS GOOD AND ON TIME FINISHEDMAKE ME UNDERSTAND AFTER SERVICE WHAT YOU DONE AND WHAT DO I NEED DONE NEXT

Carol Smith

29 de ago. de 2015

The work was completed in a timely manner. All employees were courteous and helpful. Top quality technicians.

Peter Laliberte

27 de ago. de 2015

We had a very pleasant experience buying our car. Our dealer was very friendly and answered all of our questions. He made the buying experience very easy. He gave us time to talk and discuss on our own without pressure. We are very pleased with our service.

Gregory Weissenberg

25 de ago. de 2015

Positive experience:fast service, knowledgeable and friendly staff.

Daniel Collins

25 de ago. de 2015

Our 2007 Fj cruiser was in shop for repairs and we decided it was time for an upgrade. With our first baby coming we wanted a good family car. Salesman and finance department were very helpful. Would definitely go back again.

Blessing Kapeli

24 de ago. de 2015

I purchased a Chrysler 200. They had a good customer Service but the only thing that I didn't like is when I don't think they did anything on fixing the issues that I have for my car. I think they made it worse. Overall, they we're ok.

Jason Micklewright

24 de ago. de 2015

Very helpful and friendly staff. Fast and reliable service. Will definitely recommend to my friends.

Samuel Wilmot

24 de ago. de 2015

Mark was great! He explained everything and told me how long the wait would be.He was 5 minutes off ! Not bad !

Tuan Hoang

24 de ago. de 2015

I brought my car here every time when need a service for maintenance and I am not disappointed about that. I thought the service costs at dealers are expensive, but Anchorage Kendall Toyota offered me a reasonable price for their service. I am also satisfied with the courtesy they have provide to the customers.

Carolyn Ray

23 de ago. de 2015

I had my car serviced at Kendall Toyota of Anchorage...the overall experience was excellent! They made sure I had transportation to and from the dealership to drop off and pick up my car. I didn't have to call a cab or hustle a ride from anyone! Also, I was very pleased how my service advisor, Michael Kim, made my entire experience with Kendall a very satisfying experience! Thank you Michael!I would recommend Kendall Toyota of Anchorage to anyone who is looking for great service for their car, affordable prices, and a company who cares about their customers satisfaction and the service they receive!

Michael Hook

21 de ago. de 2015

Service started and completed on time; well explained.

Gary Phillips

21 de ago. de 2015

I brought my 2014 Tundra in for recall checks 8900miles. They did the 10000 mile check and changed oil and rotated tires. All was good and I left pleased with everything!

Lawrence Hale

21 de ago. de 2015

Kendall gave me the Toyota best in servicing my Camry.

Ellen Cogswell

20 de ago. de 2015

Of course, my vehicle was serviced very efficiently.

Jeremy Graves

20 de ago. de 2015

Cameron took my call earlier on in the week regarding the Scion leasing deal going on for the month of August. He listened to what I wanted to look at when I came in on the weekend and even called back after his days off to let me know what was still available and what was not.

Brian Svedin

20 de ago. de 2015

Helpful and quick receiving staff. Complimentary coffee & cookies are also a plus. Prompt callback when my car was ready, and the employee answered all my questions thoroughly. I always get great service here. Toyota does their best to take care of the customer, and they do it well.

Boris Segalevich

14 de ago. de 2015

Good service. Great costumer skills ......................................................

Ann Scott

14 de ago. de 2015

The customer service, quality of repairs and facilities were great. My visit went perfect. Got my RAV 4 in for maintenance and out fast as I was waiting. Did not have to wait long at all!

Yasmin Thompson

13 de ago. de 2015

The people at Kendall toyota are friendly and helpful. I enjoy going there for maintenance on my car.

Monique Banks

12 de ago. de 2015

I appreciate the professionalism that everyone showed. I was pleased with cleanliness of the restroom and the whole environment. I was able to get in and out at the time they quoted. I will definitely return for more business. Thank you

Marcelina Po

11 de ago. de 2015

My service agent Justin was great!!! He was very professional and knowledgeable about his job. He answered all my questions about the maintenance service that they will do to my vehicle. He was nice and gave me great customer service. I am as always a happy customer!!!

George Greene

11 de ago. de 2015

great expeirience the dealer and saleman made our purchase very easy and enjoyable, especialy the vehicle model tundra trd pro

Jerry D Fenton

9 de ago. de 2015

GREAT! GREAT! GREAT! Wonderful Super Special COOL! Superb SatisfyingExciting

Frieda Byars

8 de ago. de 2015

The patience everyone had with me trading in first the used venza for a new one and then the new one for a used Highlander was exemplary, however, I cheated myself out of thousands of dollars by doing that. I very much disliked the Venza and it was not a good fit for someone of my age. Now I have a vehicle I like, but find that it also feels like not a very expensive car with hollow doors, an antenna that does not work an hour away from Anchorage and a radio that you cannot see because it is so dark with small numbers. I always thought Toyota was a prestigeous car to drive because they are so costly, I do like driving the Highlander so far and hope it serves me well this winter in the snow and ice. All the staff are nice and everyone was so helpful and kind. That is a plus, when a lot of other car companies didn't even give me the time of day. I guess they figured I was too old to deal with. thanks to all.

Donald Hadley

7 de ago. de 2015

I came for my 6 month or 5k service.***********************************************************************************************************************************************************

Mary Harkness

6 de ago. de 2015

Always a pleasant experience to come to this dealership. Very professional and smooth operation.

Robert Foster

5 de ago. de 2015

Took my vehicle in for a scheduled oil change. I was in a hurry to get to work so the service professional took my key fob & took care of everything. My vehicle was done 2 hours later.

Boyd Shaffer

5 de ago. de 2015

Everything was explained up front, and I knew what to expect, no surprises!They took good care of me every step of the way, including updates, etc.Kind, courteous, informative and even more!!

Robert Sparks

4 de ago. de 2015

Failed to do all that was requested. Sat in store for three hours for a service that usually takes an hour. Vehicle was done but I was not notified. If I had not asked about car after three hours I would have been there even longer. Attendant was somewhat dismissive of their failure to do the requested service and was no too concerned that they had failed to contact me when the vehicle was finished.

Dzeljalj Saliu

3 de ago. de 2015

The best in anchorage best customer service, the company should be proud for having such caring employee

Scott Stewart

3 de ago. de 2015

Mike was Professional and courteous and the repairs and service were handled in the most efficient way.

Christopher Berg

29 de jul. de 2015

Service and advisor were good and great. Really miss the downtown location though.

Barb Bigelow

28 de jul. de 2015

Justin, my service tech was great. Very, very accommodating and friendly. Kendall Toyota of Anchorage is a solid business, built in part on customer service!Also; shuttle driver Billy was wonderful and I enjoyed meeting and talking with him. He is an asset to the company.

David Robinson

27 de jul. de 2015

Three week wait to get an oil change that took two hours. Thumbs Down.

Gary Durr

27 de jul. de 2015

Salesman ensured the process went quickly and smoothly.

J. Pendrey

24 de jul. de 2015

Went in for first scheduled service. I showed up 15-minutes early and finished 20-minutes earlier than expected. fluids and tires rotated as efficiently as if I was the only customer, which was far from the case. Nice job!

Sabrina Cornett

23 de jul. de 2015

Had my one year check up and oil change. Was fast, got me in and out for oil change and checking the truck.

Carol Shearer

22 de jul. de 2015

I was concerned about getting to work on time, getting picked up on time from work since Kendall needed my car all day. I had no need to stress! Everything went like clockwork. The people at Kendall have always gone out of their way to be helpful and friendly

Linda White

21 de jul. de 2015

Was able to buy the car I wanted in just a couple of hours

Rachel Shanks

20 de jul. de 2015

Always positive, friendly, and efficient Take particularly good care of my car.

Jack Hurd

17 de jul. de 2015

My wife brought my truck in for an oil change. She did not realize that they forgot to turn off the Maintenance reminder light. I emailed Toyota to inform them of this. I immediately received an email response indicating that I would be receiving a phone call. The phone call never came. The maintence light issue was not a big deal. However, there was no follow through phone call. The lack of follow through speaks poorly of their customer service.

Nellie Crawford

15 de jul. de 2015

sales guy was great wasn't pushy and gave me my space

See Vang

15 de jul. de 2015

Salesperson is nice and generous, also very patient and knowledgeable. Finance process was very fast and smooth. They under promise and over deliver, just as expected!

Michelle Spoo

15 de jul. de 2015

My experience was very pleasant. I am very happy with the purchase that I made.

Brent Taylor

15 de jul. de 2015

Greeted with a smile, no waiting on the appointment, fast and excellent service!

Chad Harwood

15 de jul. de 2015

overall it was a good experience. the team worked hard to get me in a vehical even though I as the purchaser was not physically there.

Konstantin Gaskov

11 de jul. de 2015

Great service. Got my oil change done fast. ......................

Yurasith Jimenez Barros

10 de jul. de 2015

They did not fill up the gas tank after purchased the vehicle, but not a big deal.

Anne Smith

9 de jul. de 2015

I needed to have my check engine light checked-maybe a few other things to be checked, too

Judy Kline

8 de jul. de 2015

When I arrived the assistant confirmed that I only needed an oil change and got me into an express line. Then she came looking for me when the process was complete

Ethan Dinnes

7 de jul. de 2015

Easy transition of trade-in to walking out the door with new keys. Great customer service, quick and painless trade/negotiation. Highly recommend! Not that I'm anticipating to trade in or get a new vehicle but if I were to, you bet I'd come back to Kendall Toyota first.

Dayle Lyke

6 de jul. de 2015

This was the. 5,000 mile service on my 4Runner. Kendall did an excellent job and the work was completed on time. My service manager was Nicole, who was a pleasure to work with - professional and polite. She even took the time to point out a couple of 4 Runner peculiarities, which I really appreciate. I can highly recommend Kendall for both Toyota sales and service.

Shaun Wilson

6 de jul. de 2015

I needed a pickup with enough room in the cabin to put a child's car seat. These requirements meant I pretty much knew which vehicle I was going to be leaving with. The salesperson was quick to show us the most applicable vehicles instead of directing us to a bunch of cars that wouldn't meet our needs. On top of that, I requested a fast transaction and when all was said and done, we got out of there very quickly with our new Tacoma. Perfect!

Paul Kasha

5 de jul. de 2015

Mr. Kim helped with a warranty replacement part. I thank him for his great customer service skills.

Hyo Yoon

2 de jul. de 2015

Dealer was able to work with me on obtaining a Tacoma with the options that I was able to afford. Got a good deal that I was comfortable with. They were able to make the concessions that I wanted.

Heidie Wines

2 de jul. de 2015

I am the kind of customer that likes to have everything done via email ahead of time and I dont haggle. My salesperson Colleen was great. Even when I changed my mind mid deal going from a quality used vehicle to a new Toyota. The finance staff was knowledgeable, fast and very customer service oriented. I would recommend Kendall Toyota of anchorage to family, friends and colleagues. Thank you Heidie

Grasita Nagano

1 de jul. de 2015

Good job to Ryan Conge he treat as good ..he explain very well to us. Thanks for Ryan Conge.

Gui Park

30 de jun. de 2015

FROM THE MOMENT I DROPPED OFF MY CAR TO PICK IT UP, I HAD NOTHING BUT GREAT EXPERIENCE WITH FRIENDLY AND NICE STAFFING. BEST QUALITY OF WORK IN TOWN.

Ruben Reynaga-pena

30 de jun. de 2015

Great, fast service on Scion. The coast was reasonable and car came out running great. Will definitely go back for any future work on car.

Peter Stortz

29 de jun. de 2015

It was basically an oil change and check most of the 120,000,illegal list but did not need tires rotated or many other things changed for the 2010 Prius. Cost is comparable if I went to a general oil change place except I know that when I go to Mr. Lube or Midas they also do a quick vacuum of the interior and wipe down included in the cost. This doesn't happen at Toyota. Just a nice extra service as you have the vacuums that work well for interiors. It also took over 2 hours and I am usually out in 20-30 mins at the other places although I know they did check the brakes which added to the time.

Tonya Overholser

27 de jun. de 2015

Dropping off my car and picking it up was a quick and efficient process.

Ignatius Beans

26 de jun. de 2015

An excellent company who provides quality service.

Lou Yang

25 de jun. de 2015

Kendall Toyota Services team was able to get us in immediately when we have no appointment. The turn around was quick as well compare to other vendors.

Kavao Siharath

24 de jun. de 2015

It was a great experience. The service was completed in a timely and efficient manor.

Skye Cooley

23 de jun. de 2015

Service agents were helpful. They were able to get my service done an hour quicker than planned.

Hunter Burgess

20 de jun. de 2015

I had an easy buying experience and felt i was treated fairly....

Michael Riddle

20 de jun. de 2015

Mark, our service advisor, was very friendly and accommodating when I pointed out a service that was completed without our approval. A mistake was made at the time of scheduling and once I pointed that out to Mark, he quickly removed the error from our invoice. I gave the quality of repairs 3 stars because the mechanics didn't question the fact that the service order stated to "rotate the tires" despite the fact that the tires are pretty much brand new. Thanks to Mark, we were not charged for the error, but I would think that the mechanics would question something that seemed unnecessary before completing the task. Also, they REALLY need to get a water cooler in the lobby area as well, the drinking fountain is not sufficient.

Robert O'Toole

18 de jun. de 2015

We drove up from Texas to visit our daughter and her family. The car ran good and we were able to average over 52 MPG. After our arrival we need to have the car serviced and was unable to get an appointment for two weeks. Took a chance an drove in and they took the car right in and gave us great service. After the trip the car needed a bath which they also took care of free.

Jesse Vinson

18 de jun. de 2015

The service was great for the first 5000 miles. But I'm still upset when I bought the Tacoma, it's a superb truck but the sales staff was horrible. I have herd it has changed though now.

Edith Jensen

17 de jun. de 2015

Professional service stood out. Custodial staff, shuttle driver, our agent were all continuously helpful and eager to make the day as easy and pleasant as possible.Thank you.

Jeanne Wertanen

16 de jun. de 2015

Kendall Toyota is a great dealership from buying to servicing. They take care of their customers. I have purchased three vehicles from them and when it is time to upgrade again, they will be the dealer of choice.

Jay C

14 de jun. de 2015

Our salesperson knew exactly what we were looking for and was never pushy about making a decision on the spot. Different models were offered and we were explained the differences, along with the pricing differences. We opted for a brand new RAV4 XLE, that had never even been test driven. The new car was delivered in a timely fashion, tuned, cleaned, and ready to go. Our salesperson and the financial team were great about the efficiency of the sale, as well as follow up. I can't wait to get back to Kendall for a new Tacoma!

Mike

13 de jun. de 2015

Awesome service as always. Friendly staff and quick turnaround.

Christopher Nelson

12 de jun. de 2015

Customer service and facilities are first rate! Love my new car and my salesman was extremely helpful and friendly! Would not hesitate to send any of my friends looking for a new Toyota there.

Victor Shen

10 de jun. de 2015

I appreciated having the shuttle service drop and pick me up. Staff was helpful with my questions and were not pushy like some car dealerships.

James Stempel

10 de jun. de 2015

Ryan is a very knowledgeable and helpful sales person. The managers and finance people were fair, proficient and friendly. Settled on good price for a Tacoma truck and for my Tacoma trade in. I will go back to Kendall Toyota for my next purchase; perhaps a Prius for my wife.

Carol Greist

10 de jun. de 2015

Norman listened to what I said, he took the time to look up why I was getting charged so much for a oil change, I also asked if you extended warranty expired, right away he said let me look in to that, he said without hesitation. I was happy about that. he acted in a professional manner.

Ileen Ellison

9 de jun. de 2015

We noticed a nail head in one of the rear tires in our 2013 Highlander we had recently purchased from Kendall. We drove to the Kendall dealership and told them about the situation. They had it repaired and ready to go in about 20 minutes and there was no charge! That was truly appreciated by two 60+ and 70+ senior citizens!Thank You Kendall Toyota!!

Rodney Mitchell

9 de jun. de 2015

Everything went great, from purchase to picking it up. All great staff and very helpful.

Catharine Mcintosh

9 de jun. de 2015

Came in for an oil change and check up. Was checked in quickly, and services quickly. Brought electronic devices to help pass the time but did not have enough time to even get through the beginning of a movie before the car was ready. Best service anywhere!

Kimberly Odonnell

7 de jun. de 2015

Great experience as always. everyone was nice and speedy.

Karen Newton

6 de jun. de 2015

We leased a Prius c and did most of the process over the phone, which only took about 30 minutes. Our new vehicle was prepped and ready for us...the lease documents were ready when we arrived at the dealership...so all we had to do was sign and drive away. I had to be on a flight that night and the lease deal was going to expire the next day, so they made it happen fast. We were literally on the lot for about an hour total. Toyota Kendall knows how to meet the customer's needs!

John Stuppiello

3 de jun. de 2015

Jonathan is professional, knowledgeable and friendly.

Lura White

2 de jun. de 2015

One of the workmen left some fingerprints on the inside roof. I took the car back to ask about getting them cleaned off, and they kept the car for four hours and gave it a complete detail job. Wax and all. A beautiful job. Thank you!!!

Adam Gabryszak/Julia Deruelle

2 de jun. de 2015

Service and assistance was wonderful. All the help I need while 8 months pregnant and a toddler in tow.

Carolyn Enloe

2 de jun. de 2015

Pleasant salesman, Jason, easy trade in/purchase process. So far I really love my new RAV4! (Still wish a V6 was available in them though, my previous RAV4 was great too!) Thank you!

Michael Corron

2 de jun. de 2015

Eventhough I had an appoinment with one salesperson that did not make the appoinment. I had a very good experience with another sales person. I was able to get the vehicle I wanted and left with it on the ssame day. Excellent.

Larry Rannals

30 de may. de 2015

I purchased a new 2015 Tundra 1794. After reviewing them on line I went into Kendall Toyota to test drive.I was quit impressed with the truck and the staff there.They did not have my color so I ordered one. Came in two weeks earlier than what they figured and the Truck was worth the wait. I like it very much.

Kevin Thompson

29 de may. de 2015

Repair work was done well at a reasonable cost.Customer communications need improvement. I was called during the day on the wrong phone number (home number instead of the cell number I listed as my contact number for this visit. Luckily I just happened to be home when they called the home number. Unfortunately, they had called to discuss the repair status of another customer's vehicle. Fast forward an hour before their closing time...still no word on the status of our minor repair. When I explained to the advisor that we needed to know ASAP whether the vehicle would be ready that day, He didn't seem to understand that we didn't want to drive across town to the dealership without knowing if the car would be ready before they closed, especially since our home is in the opposite direction. This was all complicated by every conversation with the service advisor being almost inaudible. I don't know whether this is a reflection on their internal phone system (receptionist was clear and intelligible), possibly high background noise in the service area, or if the advisor wasn't speaking into the microphone. He seemed to be able to hear me OK.

Kenneth Hutchinson

29 de may. de 2015

Didn't try to sell me the car. Helped me to fine he car that we wanted to buyThe best experience I have ever had.

Doral Gilbert

28 de may. de 2015

Always a great experience overtime I step in the door.

Garrett Harvey

28 de may. de 2015

It was a streamlined process and went very smooth.

Eva Atchak

28 de may. de 2015

Oil change was my service...I was informed clearly of service done and what my RAV4 needs..I was scheduled right there for next appt and options to plan to drop off or come in at service date, and transportation provided

Michael Mccaulley

27 de may. de 2015

My service advisor was Michael Kim who was very friendly and was concerned about my needs. Michael listened closely to my thoughts and offered suggestions on how to better service my vehicle. I could not be more pleased with the service that I received. Thank you Michael and Kendall Toyota.

Skirrak

27 de may. de 2015

We've bought two cars from this dealer, sales people are friendly, and the buying process was painless. However service department is an absolute nightmare, first problem is the near impossibility of getting anyone on the phone. Out of the last 10 times I've called for service two were never picked up at the front desk and of the other 8 transferred 6 have gone to voice mails. Out of 8 voice mails left at various departments I have never once received a call back. Then onto the service, I've brought in my vehicle 5 times for non scheduled maintenance problems. During 3 of those "fixes" they broke something else that I'm left to find later, one problem caused by the service department left me stranded and locked out of my vehicle forcing me to get a tow. One time they installed my part on the wrong vehicle and on top of that just handed me someones keys! If I hadn't correct them I could have just drove off with someones car! After telling them they messed up the job suddenly was going to take a whole day. During normal scheduled maintenance I was once told my car would take an hour to be done and that they would come get me. I waited in the service area and no one came around for over 2 hours. Finally tracked someone down and they told me it had been done for 45 minutes! They knew I was waiting! I've tried asking for the service manager four times and each times got a voice mail. Once again, leaving four voice mails I never got a call back. The last time I was in for service I was very upset, and the service agent said they would have the service manager call me back. Here we are a week later with no call.Now that the Toyota care warranty is over on both of our family vehicles we will -never- be returning to the service department. I also doubt, even with how much we enjoy our vehicles that we will ever purchase another from this dealership.The only nice thing I have to say is about the sales people, they were always professional and courteous. Maybe the sales force should teach customer service how to provide customer service.I've had to go back twice since my above problems for warranty issues and the service continues to be absolutely terrible. Every single time without fail when I go in the service is horrid. Even if I love the Toyota brand I will never buy a new Toyota from Kendall ever again. The next time something breaks under warranty I may just eat the cost and fix it at a local shop.

Larry Wiget

25 de may. de 2015

Fast, efficient, friendly service. Provide detailed accounting of the status of the vehicle each time I have it serviced. Provided over-the-phone service when my car failed to start, enabling me to get it going an to the dealership for immediate replacement of the battery.

Monk

25 de may. de 2015

Friendly, fast, accurate service. Cost ended up being less than expected, too!

Janice Wills

23 de may. de 2015

I looked at and drove two models, then purchased a car

Thomas Egan

23 de may. de 2015

Visited Kendall because I have been driving Toyotas for over 30 years and have purchased vehicles at Kendall before and had a good expericience and this was also a good expercience.

Chang Evans

22 de may. de 2015

Was car shopping and went to many auto dealership from used to new. Finally settle down to Kendall Toyota. I've owned a Toyota before and it was great but my heart wanted a ford instead but eventually came back to Toyota because of the pricing. Funny how no salesman approach me and my brother so we went inside and someone asked if we've been help and we said no. Immediately he helped us. Test drove the 2015 tundra and loved it. While doing paperwork and getting the financing, I walked outside for some fresh air and all the sudden all the salesmen approach me and wanted to help me. Told them sorry I'm already in the process of buying my new tundra. The service was ok, nothing specular. I would of ranked the service much highly but in my opinion the salesman of course was thinking more about the sales overall. Then again, that is his job is to sell me something. Overall, I am happy with my new truck and that's all that matter.

Florante Gonzales

21 de may. de 2015

I brought my car 7am inthe morning of 20th of may for a change oil and at 10am services is done.im satisfied it was done that fast thank you yoyota.

Autumn Stu

20 de may. de 2015

Great experience. Great staff. Great facility. Good times had by all

Richard

20 de may. de 2015

Employees were very respectful and helpful. Very knowledgeable of the vehicles and helped us find exactly what we were looking for

Miguel

19 de may. de 2015

Very friendly people, willing to help as much as they can

CR

16 de may. de 2015

Dealerships can get a lower interest rate and still hike up the percentage rate to make a few more bucks. They will not allow you to close your loan at your financial institution. Very dissatisfied with their sales process.

EverardoCP

13 de may. de 2015

I went in to have my truck serviced they explained the whole process to me and finished the job quick

Sue

13 de may. de 2015

this is the first time in my 63 years that I have consistently taken my car to a dealership for all service. Kendall Toyota, particularly Matthew, does a great job communicating, making repairs (and making them efficiency and completely), and honoring their estimates. Plus, they drove me home and picked me back up!

Megan

12 de may. de 2015

From the time I pulled into the parking lot until I left the dealership with a new car, this experience was by far the best of any dealership I have dealt with. The two salesman (Jason & Jordan) went above and beyond to find the exact model of car I wanted. Tony in finance was a breeze to work with. What I was most amazed by was the tour of the different departments of the dealerships and how every employee greeted you like you just became a member of some great club. It was top notch and am looking forward to being a Toyota owner.

Edgar B Caldwell

12 de may. de 2015

I stop by the lot and picked out the truck I wanted, called the dealership and before I knew it I was on my way home with a new Tundra. These sales and finance people at Kendall Toyota are awesome! Thank you to James in finance and Jason Bartlett in sales for getting me in my dream truck!

AK Pats Fan

11 de may. de 2015

My truck was in for a recommended service and my service advisor was very helpful and on top of everything. He kept me informed and the service was completed very quickly.

Jeff woodworth

8 de may. de 2015

I needed to buy a car online and have it shipped to juneau. The Kendall team went above and beyond to make this an easy experience for me. Whenever a road block appeared they found a way to go through it to make sure I was taken care of. Terrific job!

aktallguy

8 de may. de 2015

No surprises here... Service experience at Kendall is consistently excellent. Car is done on time or early, prices are fair, facilities are immaculate, and the staff is highly professional. I'm mostly a DIY-type, but have never regretted taking my car in to these guys when I'm too busy to handle things myself.

Sal Pietromonaco

6 de may. de 2015

Efficient, courteous, and professional. Highly recommend

Mike D

6 de may. de 2015

I had a wheel/tire rotation at Kendall on a new Tacoma 2 weeks before scheduled maintenance (5K mile visit). During second visit it was discovered that a lug nut was missing on the custom wheels on the truck. Mechanic stated it was not possible that it went missing on the visit for wheel/tire rotation. He seemed indignant that I even questioned him on it. How would it not be plausible? I had to go to a local tire shop to get a replacement lug nut (American Tire on Old Seward who gave me one and wouldn't accept payment for it-kudos to American Tire!) and bring the truck back to Kendall to have them put it on. I wasn't trying to make a big deal out of the issue but for the mechanic to demonstrate such arrogance was not necessary. I've bought two new vehicles from them in the last 18 months. This was my first bad experience at Kendall. Not a terrible one but I don't expect an attitude from a mechanic who acts insulted if you ask a simple question. Kendall could learn a thing or two from American Tire on customer service. Five stars to American Tire. One star to Kendall on this visit.

Mike

5 de may. de 2015

Service tech brought me into the shop to show me options for installing the accessory and asking which i preferred.

John Park

5 de may. de 2015

I had my ve u ice serviced again at Kendall Toyota. Everytime I visit for service or repair, I feel very happy about their staffs and great quality services they provide.

Winifred

4 de may. de 2015

When I went to go buy my vehicle I liked their helpful & willingness to tell & show me the things of the vehicle. They weren't pushy about other things either.

Dominador Oria

4 de may. de 2015

1.they didn't follow what the tag say2.beautiful car3.didnt given the 05 interest4.now I have to go Alaska usa federal credit union to refinance this rav 4 le 2015

Tom Ervin

2 de may. de 2015

I took my Camry in for routine inspection/maintenance including an issue with the tire pressure sensor(s). The service was quick but the issue with the tire pressure sensor was not resolved.

Tony Neal

1 de may. de 2015

We made an appointment for service, the service time was honored and the service performed.We especially appreciate the customer service representative whop kept us informed.

Gorodn Schmidt

30 de abr. de 2015

I depend upon Kendall regarding the maintenance on my 2003 Tacoma. I love the truck and Kendall has helped to keep the relationship positive.

Snowy

30 de abr. de 2015

Excellent service. They run a very professional operation at Kendall Toyota. Shuttle service, promptness, and quality of work done were all perfect. They also came in under the estimate and communicated well.

Traveler

30 de abr. de 2015

I purchased a brand new 2015 4 Runner TRD Pro. These trucks are limited production so I had to put a $1000 deposit on the next available. After a few weeks, my salesman gave me a heads up that it was about to arrive and we agreed on a day and time to meet at the dealership. The negotiation process was fairly quick and I was given a very fair price on my trade-in which saved me the hassle of selling it myself. All-in-all, nice folks and excellent service.

Allen

28 de abr. de 2015

WE BOUGHT OUR TACOMA FROM YOU IN DECEMBER 2005 and have been taking it back to you for service since. We have always had great customer service and superior work done to our Taco. Keep up the good work!!! :-)

Edgar Caldwell

27 de abr. de 2015

Brought my tacoma in for an alignment and oil change and left the place with no air filter and my truck stalled at a busy intersection for 20 minutes. I had to call a former employee to help get my truck started again, and to top it off my truck still pulls to the right! I called the service advisor and service manager and all I got was voicemail service for three days! Much better service when Nye was running the place.

Mary Ziemba

24 de abr. de 2015

Excellent experience through and through.I will go to and buy vehicles from Kendall Toyota in Anchorage again because of the service department.All members of the service department are kind, thoughtful, respectful and timely. I never have to wait too long. I always stay in the waiting area which makes the entire difference. I live 50 miles away from the service area and it is generally an inconvenience to drop off and need to be picked up later in the day. Being able to wait while my vehicle is serviced in a timely manner makes the difference between going to Kendall or choosing to have it serviced elsewhere.

Joseph G.

24 de abr. de 2015

Had a sceduled appointment. got there early. waited 20 min. for a service advisor to speak to me? Service advisor never showed up? Someone finally moved my vehicle to be worked on. Cashier called my name when vehicle finished. No one ever asked me if I had ant other concerns with my vehicle.

Talisa

23 de abr. de 2015

Went above & beyond! I really had a great experience and would go back again in the future.

T.J.Colbath

22 de abr. de 2015

Outstanding customer service throughout the entire process of the purchase of my 2015 TRD PRO 4Runner. All the modifications I wanted were done at the dealership - and look as if they were factory installed. The dealerships tech Jonathan mounted and wired all my Rigid Industries LED lights for me. Most people could not even find the new wiring for the lights under the hood or the dash - FANTASTIC job!

Ann Gabler

22 de abr. de 2015

Service was excellent and timely, especially with the help of advisor, Michael Kim. The new facility is outstanding. Shuttle service efficient and all staff and repair reps friendly and knowledgeable. Highly recommend this Toyota dealer because of the excellent service and attention to detail that they continue to provide AFTER you have purchased a Toyota vehicle.

Les Dodd

21 de abr. de 2015

It was easy. The people are quick and courteous. The service was quick and seems like all the work was done right.

Sue Bailey

21 de abr. de 2015

I just had an oil change but the whole process of dropping off my car and picking it up was smooth. I also like the cleanliness of the shop. The only thing that Kendall doesn't do for you when you drop off a car purchased from them is to vacuum it out. My Aunt, who bought a Toyota Prius from her dealer in WA state, gets the full treatment of car wash and vacuuming when she takes hers in for service. I can understand not doing the car wash in Alaska (instead they give you a coupon to go do it yourself), but the vacuuming would be a nice touch.

Terry Kearney

21 de abr. de 2015

Excellent, excellent, excellent, excellent, excellent

RDA

21 de abr. de 2015

Took my Highlander in for 30,000 mile service. It was done in less time than they promised. Guest waiting area was clean and user friendly. Customer Service person was prompt, friendly and efficient.

BonnieH

21 de abr. de 2015

Staff was very friendly and helpful. Very good service.

Jim Miller

20 de abr. de 2015

Very professional staff. Accommodated me on a busy day when I had been mistaken about my service reservation time and date

Steve Ribuffo

16 de abr. de 2015

My only criticism is in the area of computer files. Both my wife and I have Toyotas; we both use the dealership. Since the time we had two Toyotas, there has been confusion on which of us to call for which car. I sometimes get calls on her car, and vice versa; and sometimes I get them all. I'd have given Customer Service 5 stars but for this.

Alice Parker

15 de abr. de 2015

I bought my Solora in to be serviced and while waiting for the shuttle to take me home. While waiting on the shuttle I brosed the showcase floor. Saw several cars that caught my attention and a Salesman came to assist me. Shortly after taking with the Salesman the shuttle driver called my cell and I asked if I could stay and he take me home later! I test drove two cars after which my Salesman said that he would check to see if the manager would take additional monies on the 2014 Scion as their inventory was very limited. The salesman brought me an answer that was pleasing to my ears. Then it came down to the interest rate for the vehicle. He tossed the rate around a few times and then called one of me 3 banks. The rates the Salesman was ok, but I said let me call my primary bank to see what interest rate they were offering on new cars. I was told they were running w special rate of 1.99%. I was flooded and my Salesman contacted Coporate and they offered to match my banks rate! End of story car sold

Roberto Bayalan / Luz Reyes

15 de abr. de 2015

I was looking for a new car that will be reliable and efficient. The staff, Eric was very helpful and caring in all the information I need concluding my long search. I am now the new owner of the new Rav4 and I loved it. I am very thankful specially to your staff.

Charles K

14 de abr. de 2015

Service advisor was great. He got me in and out and on my way. Great job Kendall of Anchorage.

J. Allen

13 de abr. de 2015

Very slow cutomer service department, they took over 2 hours to complete a scheduled oil change and charged me a much higher amount than was quoted before service. I will not return to Anchorage Kendall Toyota for an oil change.

Andrew Dallman

12 de abr. de 2015

Fast, easy service. Was told my service would be 70 minute wait and it ended up being 35 minutes!

Gina Forstner

10 de abr. de 2015

Everyone is kind and helpful!!! Great service!! They take good care of our cars!! We do miss Lu with dealing with our Lexus!! Will never go anywhere else! We even drive almost 2 hours one way to get to Toyota!!

HeatherL

9 de abr. de 2015

I decided to stay and wait for my car to be serviced and the services available while I was waiting were great! A big, clean waiting area with wi-fi access, coffee and snacks available. The promptness of fixing my car was great too. Everyone there was helpful and friendly!

MerryM

9 de abr. de 2015

Recall on my Rav 4. . . I love how they have a service "liaison" who keeps you informed of the whole process and progress on the repair.

Pariswalker

8 de abr. de 2015

Took my 2010 Highlander to Kendall Toyota for 45,000 mile service. The customer service rep came and found me to talk to me about my vehicle while I was waiting to tell me my tires didn't need to be rotated because wear was exactly the same on all four, which would save me money. He was very polite and respectful. It was a positive experience all round for me.

John F. Jansen

7 de abr. de 2015

I made a Service appointment on a Friday for a tire change-over and Oil change for the following Monday. I was told to expect to leave the Prius there all day so, I got there early, at 10:00 am. The Service Advisor the told me that it would take an hour and a half.She missed it by half an hour. It only took an hour. I was all smiles.

Anne L

7 de abr. de 2015

Everyone at Kendall has been great. I had an easy purchase experience and the service department is excellent.

Dave

7 de abr. de 2015

Kendall Toyota has great customer service. I have had no complaints taking my vehicles there for service.

Rev Rachel Hollander

7 de abr. de 2015

I came into the dealership with, what seemed to me to be, a complex situation. It required both financial and personal finesse!! It was challenging for me to ask for what I needed and a difficult emotional moment when it seemed that the answer was "no." Still, Tony would not give up on me and with his help and Jason's support, we were able to get me into a new car at a payment I could handle. This freed me from a previous situation which was the ultimate goal. Bravo, team Kendall! It was a very large moment for me and they appeared to really understand the importance of it as well. I so appreciate their willingness, their patience, and their creativity. It was a very good day. (FYI: the question below about why I visited the dealer doesn't have the answer option for why I was there. I chose an option because I had to, however, none of those three are applicable for me. Maybe an "other" option would be helpful. Thanks!)

Mona McAleese

2 de abr. de 2015

Very professional, polite and responsive. The team was friendly and worked very hard to make sure my buying experience was nothing less than satisfactory

MDianeSL

1 de abr. de 2015

I purchased toyota corolla s plus. It was a gorgeous car. the sevice was good. Especially the staff/sales person ryan was so helpful. He's very accomodating and very professional.

Mstar

25 de mar. de 2015

Jordan and the entire team were extremely committed to excellent customer service! They help my family get into the right car at the right price!

StefC

25 de mar. de 2015

We came into the dealership with two totally different ideas of what we wanted. My husband had wanted a Tundra and I had wanted a Rav 4, it seemed at the time like a compromise could not be reached. Then Kevin our salesman showed us the 4Runner, it was a vehicle that we both loved and we bought it straight of the showroom floor. Kendall Toyota provided is with an awesome shopping experience and an equally great salesman. The level of knowledge and professionalism demonstrated was stellar. I would definitely recommend this dealership to anyone considering buying a new vehicle. The process was smooth and the dealership gave us exactly what we wanted in terms of financing and our trade in! Thanks to all at Kendall Toyota for what you do!

Grace

23 de mar. de 2015

Went for oil change but warranty was over. Pleasantly happy with the people that worked with me. They were friendly, accommodating and professional. Outstanding Job !!!

mary flores

20 de mar. de 2015

con sumera is 1 of your assests in your company... he is good person easy to deal with and knows what clients needs.... very accomodating, and helpful person....

Randi

20 de mar. de 2015

I walked into Kendall Toyota not knowing what I was looking for. Your Salesman Con listened and gave me suggestions, Con suggested I drive a Toyota Corolla and I loved it. The whole car buying experience was awesome, painless, and exciting. Thank you everyone who was involved in this experience.

Charlotte Fox

19 de mar. de 2015

I had a problem, I called and got in the next day. The service was completed within hours. The people were great, I got a ride to and from work. I was very pleased with the whole experience.

M. DUBS

19 de mar. de 2015

THE PURCHASE OF MY NEW TUNDRA WAS STRAIGHT FORWARD (NO ALL DAY PRICE HAGGLING). THE STAFF AT KENDALL TOYOTA ARE THE MOST HONEST FOLKS I HAVE EVER DEALT WITH. IF THEY TELL YOU IT WILL HAPPEN, IT WILL HAPPEN..

Janet Fenton

18 de mar. de 2015

refreshing! friendly.......helpful.......refreshing!

Dayle Lyke

17 de mar. de 2015

I bought a new 4Runner from Kendall Toyota in Anchorage. This vehicle seems perfect for my mix of highway driving and exploring back roads. The buying process was streamlined and efficient..Thanks to Customer Satisfaction Manager Kevin Hyde for facilitating this

Alaska24

14 de mar. de 2015

The customer service was great. The lady who met me at my car was friendly and enthusiastic. The gentleman that helped me listened to what I wanted done with my car and when I asked that it be done by a certain time frame to accommodate my schedule I walked away feeling confident that when I came back I would get to my afternoon meetings on time. When I checked back in my vehicle was ready. It was ready one hour before I needed it. Both individuals I spoke with were friendly and professional.

MJ Donnelly

12 de mar. de 2015

I always feel like a VIP when I come in to Kendal Toyota and will continue to bring my vehicle here.

Maggi

5 de mar. de 2015

Awesome experience would buy another vehicle from them

Greg Transue

3 de mar. de 2015

Jason Bartlett made buying the car easy. No games in 45 min the deal was done. Of course paper work took longer. Just what we were looking for.

Richard Slattery

27 de feb. de 2015

They were wonderful people to deal with! My wife is very pleased with the purchase.

Mike

26 de feb. de 2015

Salesman came in on his day off at our request so we could take a second look. Love our new Tundra!

Mohammed Zubaeir

21 de feb. de 2015

Customer service was exceptional. Buying process was amazing and the sales person was excellent ans also exceptional. Highly recommend him and also Alaska Toyata kendall to other friends and family. Amazing experience. Looking forward to purchase in future to.

Charles K

13 de feb. de 2015

On Feb 11 I purchased the 1794 edition Toyota Tundra. I've owned a Toyota my whole life and have never been happier with this purchase and with the customer service here in Anchorage Alaska. They were very professional and will send anyone I know looking for a new vehicle to Kendall. Thanks for everything.

Jacob Conrad

13 de feb. de 2015

Fast and courteous service every time I come in, Nick Duncan was a pleasure to work with and made my car buying experience easy and stress free.

Ray & Sandy

12 de feb. de 2015

We purchase a Jeep Liberty and it was the best experience we have had. The sales man was very knowledgeable and helpful and the finance department worked out a good payment plan though we didn't have good credit. Thanks everyone.

Stephen

11 de feb. de 2015

a great experience to work with Kendall and particularly Andrew Moffitt, who knew how to make the deal work. Awesome job.

Donald Hadley

10 de feb. de 2015

I was shopping for a new car. One thing that I appreciated was that at no time did I feel I was being pressured and that I liked. I usually walk when I run into that situation.

Judith Bolender

7 de feb. de 2015

We purchased the Prius V with the help of Braden who was knowledgeable, professional, excellent manner and a pleasure to work with. He was able to simplify the complex operation of the car. He went out of his way to keep in touch with us, answer all our questions without any pressure during the buying process. We would recommend him to any of our friends.Jim Litch explained everything about the finances and was very professional in a low key manner.

David

2 de feb. de 2015

I bought a new Prius and I am very happy with the decision. I was treated with professionalism and courtesy, and I received fair money for my trade in vehicles. I enjoyed the tour of the facility and working with Jordan, my sales person.I would by again from Kendall Toyota, when the time comes.

JEA LEE

29 de ene. de 2015

They tried to best care for customerI satisfied with toyota vanGood personGood careGood car

Jim P.

13 de ene. de 2015

I always seem to have a good experience servicing my vehicle at Kendall Toyota of Anchorage. The check-in procedure is quick, efficient and out of the weather in a warm check-in bay. The service advisor's know their stuff and the work get's completed promptly. I appreciate the full explanation of the work being performed both before and after the work is done. I'll be back!

Maureen, Anchorage

22 de dic. de 2014

Absolutely, the most wonderful service anywhere! The staff is so friendly, helpful and professional and the work is done on time and reasonably priced. I'll keep coming back.

CourtneyRose5537453453

16 de dic. de 2014

I had an amazing experience with Alexander as my salesman, no pressure involved, and he listened to me and helped me find the perfect car. I would recommend him 365 days of the year! Very friendly and helpful, made my first time buying a car, a wonderful experience. Go ask for him!

thomasEdmon

5 de nov. de 2014

I called the service department to schedule an oil change for my new 2015 Tacoma and was told they could get me in for two weeks. I was pretty amazed. I have owned Toyotas since 1979 and never experienced this. At least with Nye Toyota they had a lube express set up which got me in and out pretty quickly. Kendall needs to tune up their service department

jvaughn30

13 de oct. de 2014

I've been working with Nick Duncan for about 6 months to find the right truck. He was awesome out deal with and never gave up the hunt....called with updates every 2 weeks or so. I would definitely recommend Nick to anyone looking to buy a rig. Best truck buying experience I've had so far! Thanks again Nick!

kevinxcello

15 de sep. de 2014

To make an understatement, Alexander Mora could not have been more professional and great to work with. He was honest and straightforward, personable, and genuinely had our best interest in mind the entire time. It was very refreshing to deal with someone who was not even the slightest bit pushy, and who truly enjoyed helping us out in every possible way. If it had not been for Alex, we would not have purchased the car, and as a direct result of the experience, we will be referring others to the dealership.

Old Timer

9 de sep. de 2014

We knew the model we wanted when we decided it was time to give up our 4-wheel drive truck. Our last stop was at Kendall Toyota. Our sales consultant was Alexander Mora, he was so helpful, showed us a Fav4, it happened to be everything we had wanted. He spent a lot of time with us, answered all our questions. Did not pressure us. Just made the buying process very pleasant.Thank you, Alex

johnmmmmm

24 de jun. de 2014

Since the purchase of my truck I have had a very bad experience with this dealer. I hated dealing with them for warranty work, and have never used them for anything I do not have to.

Jossie

26 de abr. de 2014

Alexander Mora was amazing he tried so hard and did and excellent job to work with what my husband and I were wanting. He was very friendly and his customer service was great. Sadly we ended up goin to another dealership because of his jack xxx of a boss he has!

bernadettefangonilo

6 de abr. de 2014

excellent people and very friendly... i'm from Kodiak Alaska and recently got my Honda Ridgeline there, they really helped me get approve for the car i want... quick responses on my emails! really good customer service...

north2alaska

26 de mar. de 2014

MAR 2014 Took my 2007 Tacoma into Kendall ANC for seatbelt recall and simple oil change. Arrived 7AM they had no record of my appt.They install the wrong weight oil, installed 5 quarts (instead of the required 7) AND the wrong oil filter. NEVER again will I reccommend this dealership.

madashell

26 de mar. de 2014

Incompetent service department. Took Tacoma in March 2014 for seatbelt recall and oil change. Arrived 7am to be told no record of my appt (that was confirmed twice) Mechanic installed wrong weight oil, 5 quarts instead of 7 (as required) and the wrong oil filter. Never again will I recommend theis dealer.

tsundlov

10 de mar. de 2014

I live in "bush" Alaska, 400 miles (roundtrip) from Anchorage; I cant go to the dealer multiple times in search of a new truck. I needed a good deal from the start and a truck that would meet all my needs, which included getting options installed. Jason Bartlett made it happen and made sure they were installed at the time of pick-up, because for me there is no going back the next day. Jason Bartlett understood this "bush mentality" and made sure all my options were installed professionally and gave me a good and fair price on my trade-in and for the purchase price of the new truck. He's a no BS-type of guy that you can count on! I tell all the people I care about in search of a new vehicle to go see Jason Bartlett.

matrix907

24 de feb. de 2014

I have bought a 2009 Toyota matrix s model in June/23/2008 I have been trying to get ahold of a service manager but they never call back when leaving vm! I have called 6 times left 3 messages two with the lady who answers the phone. I personally will never buy a car from anchorage Toyota Kendal! I am out of warranty because I have been trying to buy extended warranty and they will not call me back! I will never bring my car there for maintenance or to buy anything from the dealer ever again! I will buy dodge or something else Toyota is a good car there service is not so good!

Dcoombs

17 de ene. de 2014

I had an appointment for 9 am to get a recall item repaired. The new service technician couldn't use the iPad to find my information in the computer. I had to go to another service agent and she brought up my information quickly. Then she told me to calm down even though I was not upset. Then I looked out at my car which I just drove into the dealership to get a new steering column replacement. They didn't even know how to start my Prius after I gave them my key. Another lady came over to jump start my car. I had to run out and tell them that my car starts just fine. They had no idea how to start my Prius. They service agent said he was unable to get the mileage from the car cause it wouldn't start according to 4 of them. I had to explain to them to put key in put foot on brake and push start button. It started just fine and runs great. I walked away and they again we're trying to jump start it with another battery jumper because they had no clue about the Prius. They are the Toyota Dealership and don't even know how to start the cars they sell. I would not recommend going to this dealership they have no clue how to train their employees. I had to take my car and leave because the service manager was clueless about why his employees didn't know what they were doing.

akrotwlr

14 de ene. de 2014

Initial purchase of the '14 Tundra was very good. Paperwork and working the deal went quickly. The problems began when I brought the Tundra in for the rustproofing package and paint protection. The shop was supposed to hand wash the truck in order to apply the paint protection film; pressure wash the undercarriage to apply the rustproofing. When I picked up the truck, they had only washed to the back of the cab (only the area where the film was to be applied. I was not impressed. When pointed out to them, I was offered a courtesy car and a full cleaning of the exterior, but I haven't been back to get that done.Second disappointment was the pay-off of my trade-in. The salesman called the bank for a 15 day pay-off. They took 3 weeks to get it there, so I recommend monitoring that. I talked to someone in the finance dept. and was told the Acctg. dept. would be 'talked to' regarding the delay. I hope this trend does not continue and haven't written them off yet since when issues were discovered, the people I dealt with there seemed concerned and offered to remedy the situation.

Bluealaskan

3 de ene. de 2014

Went in yesterday to have my Toyota Highlander serviced, the tires rotated... The head mechanic Jesse was extremely helpful and friendly. He went above and beyond in helping us and making sure all our concerns were answered. He was a pleasure to deal with, i wish all public service employees were like him.

alaska_bound01

4 de oct. de 2013

Salesman, Alex, wasn't interested in just a sale. We looked around at different Kendall locations and found a vehicle that caught my eye. We took it for a test drive. Then we looked into financing. They checked with several different banks to get me the lowest interest rate. He got me into the vehicle I wanted with the options I loved. Instead of pushing me into a quick sale on the showroom floor

Jojo

1 de oct. de 2013

Worked with Jason Bartlett and found him to be helpful in every way and very knowledgeable about the Toyota products. Would highly recommend asking for his assistance and will contact him in the future when we are ready to buy another vehicle.

SkiAK

30 de sep. de 2013

Jason Bartlett was wonderful to work with! Such personable professionalism! No pressure, great customer service, and excellent follow through! No games, no run around, just honest, respectful service!

Yoga4Life

30 de sep. de 2013

Friendly, no pressure sales from Jason Bartlett was just the fantastic beginning to loving my new 4Runner! The Service department and Toyota care program make maintenance easy! Then I referred my friend in to see Jason Bartlett. She loves her new RAV4 and I got $100 for sending her in to see Jason!

Mike

21 de ago. de 2013

I have had one of the worst experiences with a dealers service department. First off, I bought a 2007 GMC Sierra in July 2013 that was sold to me with new rims the dealership included to help improve the look. However, when I took this vehicle in the day after I bought it to MIDAS, they noticed the center hub cap piece broken. Not only that, I was sold the truck with worn front and rear brake rotors, a hub assembly that needed immediate replacement, an A/C belt that was cracked, and tires that were very worn and needed immediate replacement. I was thankfully taken care of by Travis, the used card manager that took care of getting these things fixed. However, I took my truck in for the second time (this time to replace hub cap since they needed to order 4 new ones) and it took 3 hours to replace hub caps! I had an appt. at 230pm and my truck didn't even get onto a lift until 440pm. Not only did that tick me off, but then I just took in my truck to get new tires put on and 1 of 2 things occured. 1, either the service rep that worked on my vehicle broke one of the tire rods on one my wheels, or he was not paying attention at all and didn't catch it. Either way, this was poor service and it has been an on going issue with Kendalls service department. Overall, my original buying experience was great but the fact these vehicle was up for sale with all the issues they had only makes me think Kendall Toyota does not care about the safety of its customers. Be very careful if you buy a used vehicle from this dealer and be sure to get it fully inspected by at least 2 mechanics!

msweet1989

20 de ago. de 2013

I have had one of the worst experiences with a dealers service department. First off, I bought a 2007 GMC Sierra in July 2013 that was sold to me with new rims the dealership included to help improve the look. However, when I took this vehicle in the day after I bought it to MIDAS, they noticed the center hub cap piece broken. Not only that, I was sold the truck with worn front and rear brake rotors, a hub assembly that needed immediate replacement, an A/C belt that was cracked, and tires that were very worn and needed immediate replacement. I was thankfully taken care of by Travis, the used card manager that took care of getting these things fixed. However, I took my truck in for the second time (this time to replace hub cap since they needed to order 4 new ones) and it took 3 hours to replace hub caps! I had an appt. at 230pm and my truck didn't even get onto a lift until 440pm. Not only did that tick me off, but then I just took in my truck to get new tires put on and 1 of 2 things occured. 1, either the service rep that worked on my vehicle broke one of the tire rods on one my wheels, or he was not paying attention at all and didn't catch it. Either way, this was poor service and it has been an on going issue with Kendalls service department. Overall, my original buying experience was great but the fact these vehicle was up for sale with all the issues they had only makes me think Kendall Toyota does not care about the safety of its customers. Be very careful if you buy a used vehicle from this dealer and be sure to get it fully inspected by at least 2 mechanics!

Cm

13 de jul. de 2013

As I was looking to buy my first car I saw one I really liked at Kendall, before setting up a time to come down and look at it and test drive it I received multiple emails and phone calls of them trying to get me in. It was very annoying and I felt very pressured. Once I got there, the dealer I had was new and didn't know much about the vehicle or anything. He kept going back and forth getting the answers. Another guy came and he was plain rude. Treating me like I didn't know what I was doing, saying he wasn't going to fix the scratches or dings in the vehicle and you could tell all he wanted was as much money possible. He wouldn't even budge in the price even though there were cracks and stuff. He was pressuring me into getting it right then and there. I ended up getting up and leaving. I can't believe they would act like that and treat their customers that way. I will never go back and I will make sure to let everybody know my experience and make sure they don't go there either.

tashathomas

24 de abr. de 2013

The customer service I received from the consultants were great. I enjoyed working with Alex and his manager Jamie. I was able to get a brand new Rav4 even with so so credit. Go see Alexander Mora!

farns98

19 de mar. de 2013

Both Tyler and Jeri were great to work with and gave us there best service. Tyler got us more $ off the price than we expected.

dcgray

22 de feb. de 2013

Tim was very friendly and pleasant to negotiate with. They were willing ot negotiate "hard" without taking offense and there was more flexibility on price than I expected. The car was detailed and delivered with a full tank of gas. It was a "loaner" car so I assume it had floormats but they were not included. Bad on me for not making sure. We concluded the deal later in the evening and they could not find the second set of keys but true to his word, Tim located them the next day and called me. All in all, the best dealership experience I have ever had.

Rexmine

21 de feb. de 2013

I bought my car from this dealership 8 months ago. When I came back to trade-in my car for a newer model I was stunned with the insincerity I found. My salesperson was DEREK whom I would never recommend for anyone EVER. I was going to buy a car which he quoted me with the intention to screw me. He got me to the point where he thought I would never say NO. I thought dealing with DEREK again was the best idea but I was very very very wrong. Please people dont make a deal with anyone from KENDALL TOYOTA OF ANCHORAGE who says Im DEREK, request for a different sales person.

MPORTER

5 de feb. de 2013

Louie was my sales rep and was very knowledgeable about the vehicle, very pleasant to deal with. He speaks highly of the organization which gives one a comfortable feeling about purchasing a vehicle from Kendall Toyota. Probably one of the best experiences I have ever had in buying a new vehicle.A very personable young man who made buying a car enjoyable. Julie was awesome. She could answer every question I had. A very pleasant person who I would have to guess is one of the top employees in your company. She truly does want the customer to be happy and is very good at explaining the additional options that takes away the idea that this is just another way for the dealer to make money. I have been in sales my entire career and she is great at her job. I really wasn't going to purchase anything extra, and she not only sold it, but made me happy about purchasing it.I had three other local dealers that I had visited first and spoke with one other from the Seattle area. All happened to call me while I was at Kendall closing the deal and I let them know that I had just bought a vehicle from Kendall and it was a great experience. All they could say was thank you!

kimbo50

30 de dic. de 2012

I was very pleased with the customer service and attention to my needs as a new buyer. Both Brian and Tony were upbeat, friendly, professional, efficient, and answered all of my questions to my satisfaction. They were also flexible in accommodating me, which I really appreciated, considering I had to travel during winter from Homer (approx. 500 RT). Brian went beyond the call of duty in seeing to it that he had time for me when I arrive a whole day earlier than my appointment in order to beat the weather.I was somewhat disappointed by inaccurate information provided by their sales coordinator (Chris) who responded to my initial online inquiry and put me in touch with Sales. This resulted in some confusion, extra time, and a requote at a higher price (different vehicle). Nevertheless, my overall experience, and end result (purchase of a new 2012 RAV4) was extremely positive and I am now the happy owner of a new vehicle, which I feel that I acquired at a very fair price!I would definitely recommend Kendall Toyota, and especially Brian and Tony for their professionalism and genuine interest in the satisfaction of their customers.

amontuya

2 de ago. de 2012

I gave them a 5 out of 5 because of the great customer service they provided me when i was looking to purchase a new Tundra. John the sales consultant was friendly and funny which made the process go smoother. And i left with a new truck that same day.

akborn59

30 de jul. de 2012

Kendall staff provided excellent customer service, starting with a simple email to the company. I had sent an email and placed a call to another company in town and that was over two weeks ago, and I still have not received a response. Too bad for them, great for Kendall. This is the first Toyota I've owned ... looking forward to the Toyota experience.

kpires

29 de jul. de 2012

Ryan was very helpful and he made my first car shopping experience excellent! Very professional and would definitely recommend him and the place to everybody! Thank you again!

evelynsizemore

19 de jul. de 2012

"Thank You" to the 3 individuals that I worked with at this facility during my purchase. My Sales Rep Dedrick Pouncy, Sales Manager Travis Palmer, and in finance James Leitch. All three did a great job to help us reach our goals and as quickly as possible. They all worked so hard for us; It was refreshing. I really appreciate that I was able to do some of the work by phone. My time is valuable and purchasing a vehicle is a timely adventure. I have others to buy so the speedier the process, the better. I had been to other competitors' lots that afternoon including various used car lots, and I have to say that this was the only facility that I felt comfortable. It was the first time that afternoon that we didn't feel like "shark bait." Spending and exorbitant amount of money is nerve racking to begin with, but it's a easier when you feel comfortable and in good hands while you're doing so.There is a level of knowledge, respect and class that this facility and crew have, and I like that. Dedrick made sure we were comfortable throughout the entire process. He provided me a cubical/office to work in while we waited for finance, assisted us in finding a restaurant that delivers food, and kept that conversation going with my daughter and I to help pass the time. When it came time to leave with our vehicle, he did the most thorough inspection of the car both visually and mechanically. We left knowing how to operate every feature the vehicle had. That was long but very much appreciated today. We feel fortunate that he was standing outside when we pulled into your lot that afternoon, and I still receive calls from Dedrick checking up on us and our new addition to our garage.The Service Department is amazing, but I have always known the excellence that that department delivers. When I bought my 2006 4-Runner, many years ago, I have consistently made the 100 mile round trip to have the maintenance done at this facility, even the oil changes. I know I can count on what the work they deliver and the staff is wonderful.A big thumbs up to the staff at Kendall, and when I buy another Toyota I will definitely come back to this facility to do so. However, I really hope to have the same line-up with Dedrick as my Sales Rep, Travis working the deal for me, and James on the finance and warranty end of my purchase.Thank you again Kendall for a job well done!

BCavanaugh

10 de jul. de 2012

Our experience was very pleasant at Kendall Toyota. We didn't feel pressured, and we found the sales staff very competent and easy to work with.

moisesballa

9 de jul. de 2012

This is by far the best, friendiest, & customer satisfying dealer i have ever worked with. We loved the respect and patients this dealer has. My wife can sometimes drive me crazy, i thought for sure she would drive them crazy, & have us kicked off the lot, but to my surprise, Mike & Randy stepped up to the plate and took good care of us. Kendall employees will bend over backwards to help. 5 stars all the way. i will be recommending all military to this business.

candypetrarca

8 de jul. de 2012

It was a wonderful visit Kendall of South Anchorage unlike other dealership I visited in town. I don't feel pressure to purchase. I feel I got reasonable deal on my purchased.

treasurefolk

4 de jul. de 2012

Everyone was very friendly and helpful. I appreciated the playroom for my kid as we waited. The coffee was great. I interacted with a total of 5 salespeople and they all were very nice and professional. I felt like I was in some high class hotel. The only thing missing was some hot cocoa for my son but the salesman even offered to go looking for some at the Lexus side! I was only having a duplicate key made but to my surprise they did a whole checkup on my Sequoia. Very nice.

No Wheels Movin

3 de jul. de 2012

I drove my Toyota pickup in for a new clutch and promptly received advice for multiple other repairs which I am able to do myself. The truck has been in their shop for almost 2 weeks, with the clutch disassembled. Now they tell me they cannot find parts for it and only after this amount of time are contacting management. Hope you have a better experience on your Toyota or Lexus.

christopher.ensman

2 de jul. de 2012

Went to check out a Tundra that was on dealer special (nearly 6k under invoice) and was immediately impressed by management when they promplty had a lexus employee help us due to their overwhelmed staff at the toyota side. Couldn't have been more impressed with Graham's knowledge of the Tundra, his friendliness, and his "Im not going to sell you a car" attitude. I can't explain enough how much I hate being sold something! Wonderful experience and we will most definitely be buying another vechicle from them in a few years. A+++ rating from myself and my wife...Very military friendly...Extremely knowledgable staff and very curtious at all points of the process.

pakouy

22 de jun. de 2012

The experiance I have at Kendell toyota went wonderful and great. The people there was easy to work with and have all of my questions answer. I would recommand this to my friends.Thanks,Pakou

1badtoyota

17 de jun. de 2012

if you like dealership employess who lie and cheat then you will like kendall toyota. they will change your personal information as to not receive a fair and accurate rating of the dealership. customer service doesnt pay. LITERALLY!!

zobia

11 de jun. de 2012

We bought our second vehicle from Toyota in less than a month. We were so happy with Kendall that we decided to sell our Honda. Now we are a Toyota family and truly happy!!!!! Jason, Jeri, Julie and Mike are awesome. Thank you guys.

patso

3 de jun. de 2012

Bought a new car a few days ago and am very happy with how the whole process went. Customer service was great, Alex Mora helped make the experience very pleasant. Not too pushy, answered the questions I had very well.

stlgrl

20 de may. de 2012

We decided to try the new on line negotiating tool - great idea. Everything went off without a hitch with the process. When we arrived at the dealership the car was waiting for us to test drive and although our initial sales rep, Lewis, was busy he sent over Russell, he was great. We waited about 10 minutes for James to do the closing paperwork, that also was streamlined and the process went very well. Out in just about an hour - great process, will recommend.

ambrajoye

16 de may. de 2012

The staff, especially Lewis, were not only friendly and helpful, but also very fast and efficient. This is important to someone like myself who is very busy and who is just looking for service delivery that is honest and easy. Within about an hour of sending an inquiry to Kendall's email I received a response. And the same occurred after submitting my application. Lewis was on it. He was professional, thorough, and just made the process seamless. I would have to say that this was the BEST car buying experience I ever had. Not once did I feel like someone was just out to make money off of me nor did I feel pressured. Those are the kinds of things that keep me away from a dealership and not once did I feel that way with Lewis or Kendall Toyota. I have recommended Kendall Toyota and specifically Lewis to several people already and I truly wish he could be the only car salesman I ever work with. He is the best in the league and I hope his employer and supervisors realize this.Thank you Kendall Toyota and Thank you Lewis!

RAV 4

12 de abr. de 2012

I bought a new Rav 4. This was the least hassle of any vehicle purchase ever. I also take my other Toyotas to Kendall for service. They have great prices and great customer care.

rockygbp

3 de abr. de 2012

our visit to kendall toyota of anchorage, and interaction with all staff by far was the best car buying experience we have ever had. we have nothing but good things to say about the staff at this dealership. the only suggestion we do have is that the parts department stock more of the accessories for the new vehicles. We purchased a 2013 highlander limited. We wanted a trailer hitch, remote start added. The trailer hitch not in stock, a week wait time. We purchased on a saturday, the following monday i went in to purchase a hood protector and tote bag. Neither of these were in stock either. A week wait time as well. Not a real issue - would just think stock levels for items for these would be higher. Note - below i clicked we am not associated with any dealership. We purchased our vehicle at Kendall Toyota of Anchorage, Alaska. My brother does work for Toyota of Anniston Alabama in the parts department.

akraven

2 de abr. de 2012

I had the opportunity to take advantage of the current sales promotion when seeking a new Tundra and both Mike and Jason were very customer resoponsive, informative, and knowledgeable. The entire process was pressure free and allpersonnel were very friendly and truely understood who the customer is, by farthe best buying experience encountered in my 50+ years.

Dupuis

26 de mar. de 2012

Kevin was very knowledgeable, friendly and helpful. He was not overbearing and we felt he was very honest with us. The experience was very good and we felt we got a good deal on our vehicle. Thank you.

Dhorton

25 de mar. de 2012

PLEASE READ FOR YOUR SAKE,I truly wonder how many people this happened to, but just do not know it. I was pre approved by my credit union, told the sales man this and my husband even called in front of him to ensure we would get the paperwork needed to go close the deal with our credit union. He kept having us fill out more and more paperwork I asked numerous times why, since I already had a loan. He stated that it was just to protect us, that since 9/11, they need to. The loan was only in my name, but they wanted more information on my husband, too. He took us to Angred, who,even though I told her and Randy the salesman we wanted the loan from my credit union had me fill out over an hours worth of paperwork, she even called my credit union. I have been very sick and it was obvious to them as I was coughing, and barely have a voice.On our way home, my husband called the girl at the credit union expecting us, who didn't receive the needed paperwork, who asked if we signed a lot of paperwork. Of course the answer was yes, and she told my husband that we had closed with Kendall Toyota. Shocked and now upset, I called and spoke to the sales manager. He stated it must have been a mistake and that Angred wanted to speak to me. I called her, she assured me that there was no incentive for them to sign the loan there, that all the paper work would have had to be completed any way and that it would not have saved me anytime if I closed with my bank and that the loan was with my bank. So, I asked my credit union girl, who told me I only needed to fill out one paper at the dealership! And that when she spoke to Angred and said she was sorry for the mix up, Anged said,"no biggie,it's only 11 thousand dollars. Well it's my eleven thousand dollars and she lied about no incentive to originate the loan. I am working with the managers, but thy violated my and my husbands privacy, our faith in them and were acting with out honesty or integrity and actually even checked my credit to do this with out my permission.....Please be careful that you do not get used this way by persons with out integrity....now I worry about everything they have said.....I will update this, as they work with me to clean this up and I will put this on other forums....

Lisa Hood

24 de mar. de 2012

We have bought 3 vehicles from this dealership and it has always been a greatexperience! People are friendly and Howard Castle was wonderful to work withas were the used car manager and the other used car folks. The used carpeople all act like a family and work together, no matter who's customer it is. I really felt comfortable and happy with my Lexus purchase!

amigaenbici

23 de mar. de 2012

Randy was knowledgeable and responded to my questions. He gave limited advice allowing me to make my own decision. He could always be reached by cell.

Cheap Skate

18 de mar. de 2012

I started online. Requested an estimate. The sales manager even went lower and gave us a discount on aftermarket options. What can I say, it was a great experience.

phlip187

7 de mar. de 2012

The customer service was outstanding. The sales rep was very professional and answered all questions that I had. He made me feel comfortable about my choice and didnt try to force the vehicle on me. Overall a great experience.

Sheep

6 de mar. de 2012

I worked with Geoff for almost two months looking first for a used pickup truck---and then when my plans changed, he suggested I look at a new Tacoma---reasoning that used Tacoma trucks were just a bit less than new ones---and with that in mind, Geoff and I spent a day looking and finally I found the vehicle I have been waiting to find. My 2011 Tacoma Access Cab TRD Sport is likely the best vehicle I have EVER owned!!!I love it!! Many thanks to all involved---I rate the experience A++++Thanks--I will definetely recommend Toyota and your dealership every chance I get-

debbiebrandt

21 de feb. de 2012

I purchased my 1st Toyota from Jason Bartlett and plan to use him for our next vehicle. Jason was extremely attentive to my needs. He also gave us space while we were looking at the recommended vehicles. Jason was professional and courteous throughout the entire deal. I highly recommend Jason Bartlett of Kendal Toyota.

sharonakim

19 de feb. de 2012

Impeccable service, I wasn't given the run around and none of that back and forth nightmare with pricing/financing. The fact that I only had to work with 3 specific people it made it easier in communicating and not get handed off to random people during the sale process. The staff I was introduced to made me feel like family and really cared for what I was looking for in a vehicle. I was weary in purchasing a car because my past "car shark" nightmares but this time around at Kendall Toyota it had eliminated the stigma car dealerships have. I love my car, it's what I wanted all thanks to Charlie Martin, Vladimir, and Jeri (financing). I would definitely come back to purchase another car from here, and will do my best to refer others to do the same. Great job!

Lauren09m

10 de feb. de 2012

This has been the best experience I've encountered out of all dealerships I have been to in Anchorage. Everyone was welcoming and friendly. My salesperson was the best of all! I am surprised I was able to drive away with a new car that day. I love my new Toyota! I would like to thank Randy, Julie, and everyone at the dealership. (PS ask for Randy! He will take good care of you!!)

blacklogics

9 de feb. de 2012

I have to rate my experience at Kendall toyota as excellent. My salesman Sean was knowledgeable, friendly, and patient with my car buying situation. He was by far the best salesman I every dealt with who went beyond the "the call of duty" when it came to my specific situation. I would definetly be suggesting this dealership to my friends and anyone looking to purchase a vehicle in anchorage. Just go in and ask for Sean.

reesfamily

8 de feb. de 2012

Just needed a battery replacement when cold weather ruined the one in the Tacoma; Megan set me up quickly with an appointment a few hours later, had the service set to be completed even before I finished my cup of coffee! Super service, as always with kendall.

meldridge

8 de feb. de 2012

I walked into Kendall not even knowing what car I was looking for. I did have a list of things I considered requirements for my next car or truck. Sean listened patiently and immediately had a car matching my list. Within minutes of us going on a test drive I told him, "this is not my car", so we turned around and went back to the lot to start over. I saw a FJ Cruiser sitting there and asked if we could just take it for a drive, thinking this probably isn't it, but I had always wanted to drive one so why not. Immediately I was in love, it was perfect, so back to the dealership we went. I wasn't going to be able to commit to the deal for a few days as I was selling my Jeep not trading it in but Sean still took the time to work with us and get a deal we were all happy with. The day I picked up the FJ was Seans day off, but he came in, made sure it was detailed, topped off with fuel, went over every feature of the vehicle and was even going to sync my phone with it. Sean's patience made this one of the best and easiest car buying experiences. I will absolutely send everyone to Kendall and definitely to Sean when they are looking to but a new car/truck. Thank you Sean for everything.

BigChief75

6 de feb. de 2012

I have visited a lot of different dealerships over the last few weeks, but I think this one sets itself apart from the rest. It is a little jumbled with the lay out, but I was told by Sean that there will be a new store opening soon. Sean was a great person to talk to. I wasn't sure if I was gonna be happy buying a foreign rig, all my freinds and family drive Chevy or Ford. I have always driven a Chevy, but I think its time to change. Sean is very knowledgeable, very polite, and not pushy in a noticeable way. I have been in sales (furniture) for a long time and can appreciate the feeling of being lead in the right direction without being pushed. He seemed to know what I was thinking and what my concerns were without having to outright ask. I haven't made my final desicion, my dad will shoot me when I do get a Toyota, but I think that the crew at Kendall and mostly Sean, will make that desicion the right one when the time comes. I have heard great things about the service as well. Anyone thinking about a new rig but worried about getting work done on it should really look at how welll Kendall Toyota takes care of there customers, I have asked many people and have never heard anything bad. Thank You for a great experience and I think you have earned yourself a new customer.:)

Urban AK

5 de feb. de 2012

My over all experience with Kendall Toyota was great. They were able to give me the price I wanted and deliver the truck in a timely manner. I was half way home in my wonderful new Tundra when I noticed the floor mats were missing. I called Sean Fouts whom took it up himself to drive over to my house in a terrible snow storm to deliver them. You don't get that type of service every day. Thank you Sean Fouts Charlie CampAnchorage AK

ARH1010

3 de feb. de 2012

I WOULD LIKE TO CONSIDER THE BEST CUSTOMER SERVICE I HAVE EVER EXPERIENCED WITH MY SALES PERSON RYAN. HIS CUSTOMER SERVICE SKILLS WAS FAR BEYOND WHAT I EXPECTED FROM A CAR SALES PERSON, HE WAS POLITE, PATIENT AND VERY HELPFUL WITH ME AND WITH ALL THE QUESTIONS I'VE HAD WITH MY TRADE IN. KENDALL IS ONE OF THE BEST DEALERSHIP I HAVE EVER DEALT WITH IN THE LAST FEW YEARS, FROM THE SALES PERSON TO FINANCING!!! I WOULD DEFINITELY RECOMMEND TO FAMILY & FRIENDS..

907steve907

3 de feb. de 2012

Best experience ever. Came in looking to buy my first new car and ended up with my dream truck! Easy people to work with from the sales person to the final paper work the finance was very easy and explained everything well. I did not feel ripped off. I felt like I was treated like a high end customer instead of a first time buyer.

RTUNDRA

3 de feb. de 2012

Good customer service. Terri and pocholo are very proffesional with customer service i brought my car there for service and terry told me it will take atlist a day to get it fix so she introduce me to pocholo who is the rental agent. Good rate on rentals. I'd rather pay extra for a very very good customer service.... KEEP IT UP KENDALL WOOWOOT...

jarnjae

1 de feb. de 2012

VERY PROFESSIONAL GUY MY CAR BROKE DOWN AND I NEEDED CAR FOR A DAY OR TWO I CALLED TOYOTA AND POCHOLO GOT ME IN A RENTAL RIGHT AWAY. RENTAL PRICE IS AWESOME. Very good sense of humor, i woould definetly go back and recommend people to come to you guys.

chuckschmidt

1 de feb. de 2012

Darlene was friendly and helpful. She took care of my payment and paperwork efficiently. Best of all... She acted like she actually cared that Id has a great service experience. Kendall is the best!

AlaskaBrown

31 de ene. de 2012

Returned to Kendall Anchorage for 10,000mi service (included free with Toyota Care). Service was quick (~1 hr), professional, price was right ;) and included all that I expected (checking fluids & filters, rotating tires, visually inspect brake lining/drum/pads/discs) and something I didn't expect (checking installation of driver-side floor mats to make sure they didn't block accelerator pedal). Those were installed at another place after I bought my new Sienna, but it's nice to see Toyota cares about safety enough to include it in their regular maintenance checks.

Loves Cars

22 de ene. de 2012

Recently I was shopping around for both a new and used car, I kept on being passed around to different salesmen. Highly pressured to buy a car. None of the salesmen seemed like they wanted to go on a test drive. Salesmen are rude. I do not recommend this dealership to anyone. I love Toyotas but not this dealership. I had another car with them before. The service shop is very pricey.

Rev. Al

4 de dic. de 2011

Salesman made process of ordering very easy. Facilities were excellent. Communication about vehicle status was timely and kept me in the loop. Look forward to seeing how it will go once the vehicle arrives from the lower 48.

tookey

18 de jul. de 2011

I am not an easy person to deal with - and less than 4 months ago I was buying a Toyota for my son's college graduation. At that point, I dealt with Kendall Toyota, Oregon. It was terrible and I bought the car from Doxon Toyota in WA instead.However - the Alaska people were shocked by my experience - and there has never been a nicer or a more helpful service dept. than the Kendall people in Alaska.Across the board - truly nice, caring and devoted to making the customer happy. I will be buying my new car (a Toyota Camry) within the next two months from them.So - not a statement about Kendall - just about Kendall Alaska - and they are the best. Added comment - Just found out Kendall Toyota has pulled my credit rating twice, without my approval and after I was approved by Toyota Financial. Due to excessive pulls by Kendall -my credit rating has now dropped by 40 points. REALLY not impressed. Toyota Financial says "something must be signed first" - I guess Kendall does not follow that rule.

old guy

28 de abr. de 2011

Kendal Toyota is the only dealership in the state and they act like a monopoly. They were very slow to come down on price. I was just about to buy from a dealer on Oregon when they finally moved on price. No one has to pay MSRP for a car!!!

EFAUMUINA

17 de mar. de 2011

Hello, My name is Elizabeth and I wanted to recommend Kendall Toyota. I was looking for a vechile for my large family. In the pass I have worked with Ford Worthington when I first moved to Alaska in 2002 and I was push to a vechile which I did not like but I had no choice because I needed a vechile. Three years later, I was able to buy another car which I had great credit so I went thru Alaska Sales and Service I purchase three cars in the last two years and recommend my family and friends. Now time changes and so did my credit from good to terrible. I went back to the sales people (alaska sales and service) that I purchase my car they told me we will contact me. I felt that I was not valuable customer and no one would of honestly told me why. ONLY WE will call you. I have not recieve any call back just a letter from banks that they did not appoved me. Anyhow, I gave Kendall a try, I honestly knew what the outcome would be but I needed to try, I was very suprise a promise of a call back within 24 hrs, which a sales person did call me and honestly told me. I was not upset nor angry I was just glad I was treated with respect and a valuable customer.Times are tough and like me who had awesome credit now its terrible. Life just turns to a curve ball. Kendall sales people treated me with respect. And now, I will turn my situation around and come back to Kendall to buy a brand new car. SO I RECOMMEND KENDALL TOYOTA ANCHORAGE. FOR HONESTY AND TO BE TREATED WITH RESPECT!

agalassi

6 de mar. de 2011

I had a very good experience with the Kendall group. They followed up on my internet inquiry and although I changed my mind on the type of Toyota I was interested in, they were very helpful in assisting me with my new choice. The salesperson was very helpful - not a high pressure approach - which I definitely appreciated. He was very patient, explained the options, didn't play games with the pricing and this all let me to buy the car that day. I would definitely recommend Kendall Toyota and the salesperson - Derek Ruiz to anyone looking to buy a car. Brenda Brown, as the internet interface was also very helpful.

sgranath

25 de feb. de 2011

This dealership & saleman went above and beyond. I went in there knowing what I wanted and what I could afford. For once in my lifetime, they did just that. No haggling involved. My new truck is awesome & could not be more satisfied with the purchase and the people.

mjily

13 de feb. de 2011

Every time that I have had to have our vehicles worked on, the Toyota Service Department in Anchorage has been Stellar. This is the best Service department I have ever had the pleasure of dealing with. They have treated us fairly, courteously, promptly, and efficiently. The service work has been impeccable and the manner we have been treated was and is as a valued customer. This service department has gone out of their way to take care of me and my family and I appreciate that more than words can express. I cannot recommend a better place to have your vehicle worked on. The quality of their work has been beyond my expectations. We have had several reasons to deal with this group, not the least of which was a serious accident repair a few years ago. We did not need to have any follow up work after that repair which I find to be totally amazing. I will continue to by word of mouth recommend Kendall as the only place to go for service work. Thank you for treating us right every time. Yes the cost is a little pricey, but we know that one gets what one pays for. Please do keep up the good work. Most of our experience has been with the Service department, but we have also purchased two vehicles from Kendall Anchorage, one new Forerunner and one used Sequoia. The process after getting to the agreed price was perfect. Both of our Alaska Toyotas have been excellent vehicles. I am looking at a used Tundra now and will only shop with Kendall. Whether one is looking for a personal use vehicle or one for business, we are confident that Kendall Toyota will add value to the overall experience and dependability of your transportation.Sincerely,Jim Mosley ABR REALTORPrudential Jack White/Vista Eagle River Ak. 99577WWW.ALASKAGEMHOMES.COM

newToyotaTruck

11 de feb. de 2011

I negotiated online which I believe saved me a lot of time in the dealership, although I was still there for two hours. I had a very nice salesman, Patrick, and the finance lady (I apologize for not knowing her name) did not pressure me into purchasing extra items such as extended warranty or undercarriage rust proofing. As this was my first truck, I was extremely grateful that Patrick sat in the truck with me and explained all of the new bells and whistles. When I left I was confident I could drive this new truck without getting stuck or wondering how to switch to 4WD.

bchristensen

15 de ene. de 2011

I have seen the people at Kendell do business before when my sister bought a Toyota Tacoma, they were great with her, as they were with me. I will do business with them again when I get the chance to purchase again. Thank goodness there are people out there willing to work with people like me. Thanks from the bottom of my heart.

frgrjidj

7 de oct. de 2010

My first trip back to Anchorages only Toyota Dealer since it was under its previous owner. I purchased a 2010 Tacoma from Kendall last year and had a great experience. I took it in for its first service and received fantastic service. Scott, as well as everyone there were extremely professional, friendly and competent. In particular, Scott, our Service tech was extremely helpful. This was a significant improvement over my past experience several years back with a previous Toyota. I will be returning there for future vehicle needs. Job well done!

tsump

25 de sep. de 2010

Well it is about the best place to buy a car or truck I have found in Anchorage or in the Kenai Peninsula. I have bought three Toyota's in the past year from Kendall . Wife's Prius my daughter's Corolla and my Tundra. Even if you don't won't a Toyota go and by a used car are truck from them like my Dodge truck I traded in.Thanks a lot Kendall Sales and Fiance,The Sumption's

scott.mmco

1 de sep. de 2010

HANDS DOWN.....the best experience I have EVER had buying a vehicle. Kendall has the absolute best online information, technology, and response compared to their competition in AK.It has been over a week since I first started researching used vehicles on the internet. I posted several inquiries with Kendall competition and still have NEVER gotten a response.Kendall responded to my request before I had even exited their website. THIS IS CUSTOMER SERVICE. The entire experience was a pleasant surprise.Best Regards,Scott & Molly MarlerAnchorage, AK

b17jer

8 de ago. de 2010

Had a friend share this Dealership with me through the Internet inturn I answered the question about the vehicle and got a response within 30 min. Phone calls were exchanged and more helpful informations was passed on. I was impressed and satisfied.

Bob Malone

28 de jul. de 2010

Both James and Julie are very helpfull with information. James also gave me a fishing tip that I passed on to my son who caught 3 salmon on his way home from Homer. Thanks for the tip James. I will do business with Kendall in the future. Thank you for your good customer service.

nimbus

12 de jul. de 2010

I brought my 18-month-old son with me to look at an '07 Prius with really low miles & get a trade-in assessment. I only planned to be there for an hour or two but discovered the Prius was exactly what I wanted, so we ended up being there for at least four or five hours. Paperwork & negotiations are a certain recipe for disaster with a toddler, right? Wrong! My son had a blast exploring the showroom and playing with the toys Robert provided, and everyone working at the dealership was friendly and gracious. Jeri was awesome about working over the financial options to help me get a great deal that was still in my price range (Toyota financing absolutely exceeded my expectations as well). The afternoon couldn't have gone more smoothly - I walked out with a great car, a great deal, and a happy munchkin - what a feat! Thanks guys!

dmumma1

12 de may. de 2010

I am thoroughly happy with my new Venza!! It is seriously the nicest car I have ever owned. This would include my Mercedes ML320 I owned previously. The people at Kendall made me feel welcomed but not pressured. Just a laid back attitude of "hey let me know if I can help". I like the people at Kendall, I enjoyed the experience of purchasing a new car from them and I absolutely LOVE my new Venza!

mjbuzz24

29 de abr. de 2010

I received a letter for a buy back for certain 1995-2000 toyota tacomas due to rusty frame perforation. I had many problems with my truck do to rust. I took my truck to Kendall Toyota in Anchorage for an inspection. They told me that they did not believe the buyback was a real issue and they had never heard of a truck that qualified. I asked them if I could look at the frame of my truck when they put it on the lift to inspect it and they said they did not even put it up on a lift. They would just reach under and hit the frame with a hammer. If the hammer goes through. They buy it back, And if I have a problem with that I can pay someone else to look at it since they are the only dealer in alaska. The truck passed with them. So I drove to the lower 48. On the drive down my rack and pinion broke off, the brace for my struck broke off. I had to put almost $3000 dollars worth of repairs into the truck to make it to the lower 48. Where a dealership down there inspected my frame and qualified me for the buyback. Thanks a lot Kendall Toyota. I will never give you my business or recommend you to anyone.

PEACH

1 de abr. de 2010

I currently own a Toyota Highlander which I love, Its great and have received fantastic customer service when taking the car in for maintenance. My husband wanted to replace his Chevy Truck (LIFE time Chevy owner) and tried to find the right one for his needs. His looking was approaching the second month. I had a few minutes to support his efforts. I started with an Internet inquiry and had a very positive talk over the phone with Kendall customer service rep Carolyn Turnipseed in Oregon. Carolyn sent me information of cars that were currently available in the Anchorage, Wasilla and in the Fairbanks area. As we talked on the phone I was able to narrow my search to the Anchorage Kendall Used lot. After reviewing costs of Used over New; and the current 0% financing offered he made a decision and purchased a new RAV4. The Sales Staff (Jerry Cagle) was awesome he provide valuable information without the pressure. Kendall has fantastic customer service. We are a Toyota Family! More so the ease of doing leg work via the internet. P. BellEagle River, AK

wbrower

12 de ene. de 2010

Great Sales Staff and Management, Purchased a Used Car and Had a Problem with ride rite away, Worked with Salesman and manager to Resolve and Made a Change and Purchased a New Car. Dealership went out of there way to make things happen provide great sales and service.

becksathome

27 de dic. de 2009

I started with an Internet inquiry and had a very positive talk over the phone with Kendall customer service rep Julie Grunstrom in Oregon. Julie set me up with the Internet Sales team at Anchorage Toyota and I met with David Kirk later in the week. All I can say is that I drove home a Toyota Prius in the right exterior color, with the right interior and more information about this new car than the other 4 I have owned. My husband and I were treated well and I have only great things to say about Anchorage Toyota and the Kendall dealership. I appreciated the no pressure sales team who didn't push or strong arm the purchase. I would certainly send friends and family to Anchorage Toyota.

samanthavm3

14 de nov. de 2009

I was very satisfied with the customer service I received. It was an overall great experience. This is the third time my husband and I have purchased a Toyota vehicle,twice through Nye and now through Kendall. I felt we were cared for and that our concerns were valued. It was seemed to be a faster process then before as well which is great!! I highly recommend Kendall Toyota and we are definitely going to stay repeat customers.