Kaitlin Coffman

16 de sep. de 2021

This by far has been the best car buying experience we’ve ever had! Our salesman Donny Alexander was so helpful when it came down to picking out the perfect vehicle , helping set it all up and just over the top with his helpfulness! Dan in finance was just as great! Smooth quick process and explained everything so well ! Go talk with these guys and get yourself a great deal!

Richard Crawford II

11 de sep. de 2021

I've bought many vehicles in my lifetime from numerous dealerships. I can say without a doubt that Kenny Ross Ford is THE WORST dealership I have EVER dealt with, and it's not because of their sales department. As you would expect, they will roll out the red carpet for you in sales, but once you've made your purchase you better have a lot of patients. Customer service is beyond horrible! Call there and try to talk to someone other than a salesperson and you will find it impossible. Oh you might get the one receptionist, if it's not her day off. The service department doesn't even have a phone line you can call directly. I know this for a fact because I was told this when I was there last week. Oh sure, the phone menu will give you an option for service but it will not ring them. You have to leave a message, and I can promise you no one will be calling you back. And they will certainly not call you with a status report of your vehicle. I could say so much more about their service department but this post is already too long. Bottom line, DO NOT buy a vehicle from here. By far THE WORST!!

Julia Simmons

3 de sep. de 2021

CJ And Dan in financing were amazing! Instant gratification, I did not expect to leave the lot with another vehicle in the same day but they made the process so easy and I was completely comfortable the whole time. They even were able to secure a better rate than my credit union. Thanks guys!

eric theoret

10 de sep. de 2021

I just bought a Ford F150 from Don Alexander at Kenny Ross in Irwin,PA. The people that work there are very knowledgeable and were willing to "work with me" regarding some of the expensive features added to the sticker price. Jack Valentine in the finance department did an excellent job. I feel I was treated fairly during what could have been a very stressful situation. If you have a question related to anything mechanical ask for Bob in the shop. This guy know everything and anything when it comes to the F150 past and present. These guys are honest straight shooters. I give them 2 thumbs up.

Sam Dotts

2 de ago. de 2021

Poor customer service while trying to deal with the Service Dept. Spent and hour constantly trying to get thru to them. Left messages (one with marking urgent to service and one to sales mgr) with ZERO replies. My wife called numerous times- ZERO replies!! I just purchased a 21 Ranger and am not sure if I will recommend anyone (my customers and friends)to purchase a new vehicle from here, let alone a FORD...