Laura

1 de may. de 2014

Natalie was very out going and friendly and greeted me with a big smile upon arrival. She was very informative and made my overall experiences a pleasure.

ianwesley

24 de abr. de 2014

During my extensive car search I have been to plenty of dealers within the past week. Jamie at Kerbeck Subaru was by far the most honest, helpful, and pleasant person I have worked with in this stressful car buying process. I had a hard time getting approved for the car loan however Jamie helped me out and even got me a great interest rate! I am very satisfied with my car purchase and I would highly recommend taking a look at Kerbeck's inventory as the sales team and management team are great to work with!Pleasure buying from them!!!!A+!!!- Ian

craigqc

12 de mar. de 2014

Overall a great buying experience. Dealt with Phil and James the GM. Both know their stuff and are very accommodating. No high pressure sales, no confusing lingo to make you get in above your head. A straightforward dealership with professionals working to get you the best deal. Stop in, take a test drive and see what their best offer is. Do some shopping around afterwards and look for a better deal. If you find it somewhere else, Kerbeck will beat it.

warren771

3 de feb. de 2014

Outstanding service . Went above and beyond . Will recommend to everyone I know. Staff was friendly and very helpful ! If you are looking for amazing service , this is the place

truthfinder

29 de ene. de 2014

I must say my experience with the three gentleman who took care of our new Subaru purchase was a pleasurable expeirience, not stressful as with other dealerships used in the past. They are each an asset to Kerbeck Subaru.Steve blitzstein

susanarmstrong5

27 de ene. de 2014

I was completely satisfied with my experience at Kerbeck Subaru. My salesperson was Vince, who was extremely helpful with me in explaining my different options regarding the purchase of my Subaru Legacy. He explained the different options I had in financing my vehicle, and that was extremely helpful to me in making a decision. Everyone I encountered in the showroom was very friendly and helpful. Vince made the purchasing experience very easy for me, and at no time was there any pressure to purchase. When it comes time to purchase another vehicle, I will certainly be back at Kerbeck Subaru.

Tricia102091

21 de ene. de 2014

Everyone was super personable and easygoing. They were all helpful, and very knowledgeable about not only their inventory, but inventories of other Subaru Dealers as well. They were not pushy at all, which is something I appreciate. They worked to get me the exact car I wanted, in the colors I wanted within my price range. This was the second new car someone in my family has purchased from this dealer, and I would go back again.

balboa2151

18 de ene. de 2014

My overall experience at kerbeck subaru was excellent.....i dealt with several other dealers.....miller subaru tried to use bait and switch......prestige subaru retracted the offer they gave me and lied the whole time......and so on....Lee and Mike were very professional and Lee gave me a great price and didn't change anything when i went to purchase the car. Thank you

deaconbob96

13 de ene. de 2014

Everyone I dealt with when buying my Subaru was very helpful and friendly. They explained everything in great length about the purchase of the vehicle. I was very satisfied with how they explained the financing and gave different options, whether to purchase or lease. I decided to purchase the vehicle and am very happy with it. Vince was helpful in the whole process and was very knowledgeable about the Subaru and the whole purchase process. I would recommend this dealership to my family and friends.

Joey B

4 de sep. de 2013

Kerbeck had limited selection. Sales manager could not put the deal together. Went to another dealership and drove out with a vehicle in two hours

R.Konnen Sr.

5 de mar. de 2013

The sales man, Dave Brown was EXCELLENT. Service was Great. Follow up , he is on top of it.

melbourne76

21 de ene. de 2013

I was looking for a specific used car and found the one I wanted at this dealership. It was advertised on ebay, spoke to the internet manager Mike on the phone and I asked him, since I was coming from over 3 hours away, to be very honest about the condition of the car, value of my trade in, and any flexibility on their end with the used car price. We worked out everything and I made an appointment with him to do the trade. When I got there, he asked one of the salespeople to take care of me. I was given an accurate description of the car, but that is the only nice thing I have to say about the experience. I received my offer sheet on my trade in and it was 6k under the agreed value I had on the phone with the internet manager. I was told, "well this is the best I can do." Let me say that it was not that I misrepresented the condtion of my truck, it was practically brand new. They were just low-balling me. I asked to speak to the internet manager again and was told he is in a meeting. After a frustrating hour of time, they came up on their price for my trade but still were 2k off the original agreed upon amount. I walked out. Would not recommend them to purchase a used car from. Don't like people playing games with me, especially when I had to travel a long way to get there.

k_saif

12 de sep. de 2012

I visited this dealer to see a BMW X5. The sales rep. and managers were very nice and cooperative. As a result, I was able to purchase the vehicle.

tcbkew

4 de feb. de 2012

We shopped for 2 vehicles from this dealership. The salesman never moved a dime from their quoted price. He never offered any help in making a sale possible. He seemed interested in getting our money and nothing else. When we finally tried to negotiate he stood up and told us to get out. We went elsewhere and found a wonderful cooperative dealer.

Ford2012

1 de ene. de 2012

Mike Carson is the most unprofessional sales person EVER! He was all sweet and nice until things weren't going his way. Once I started asking questions about financing or my how my trade value was figured, his entire attitude changed for ther worse. After leaving and being totally disrespected, he has the audacity to keep on calling me for my sale. Mr Kerbeck should really take a good look at who he has working at his dealership and the way he is seen in the eyes of the public. Also the manager in the back did nothing but smoke and make very loud ignorant remarks. I'm done for good with Kerbeck!

robbyinnyc

22 de dic. de 2011

Would NOT buy a car here. I really wanted to because I was selling my car to someone nearby and I live out of state, so it would have been the most convenient. Mark was my salesman -- he was not helpful at all. I already own a Subaru and wanted to purchase a new one. He spent the majority of the time trying to tell me why I should buy a Subaru. I couldn't get a word in edgewise -- he just kept going on and on about stories of how good they are in the snow and ice.... I already KNOW this -- I have one and I love the car, and this is why I was there. First rule of sales = understand your customer -- he clearly didn't do that.Even after this, I still wanted to purchase there due to the convenience factor. I was coming down within a month and wanted to purchase when I returned. Because I wasn't going to sign a deal THAT day, he wouldn't give me a price on the car saying that interest rates might change the following month -- what does that have to do with the price of the car? He kept telling me that he would give me a great deal and that if I went somewhere else, he would beat their price, but he wouldn't give me his own price. When I got home, I e-mailed 4 dealers and ALL of them responded within 24 hours with prices for the car without even meeting me.Also, the quote that they gave me IF I traded in my car was laughable -- they said that there was something wrong with the engine, but when I asked what it was, they just said they didn't know, but something came up. After I returned home, I brought my car to the local dealer asking to do a complete check and they found NOTHING.It would not have taken much to close a deal with me, but he failed all around. I have since purchased from my local dealer, Bill Kolb, and couldn't have had a nicer experience with their salesman, Sergio. Also, waiting the month, I was able to take advantage of the 0% financing offer.If I could give Kerbeck 0 stars, I would.

RobfromNJ

26 de may. de 2011

To start, so you are aware, I'm not one to shy away from giving either positive and/or negative criticism when discussing a service or product I've purchased. For nothing else, I feel I can aid my fellow consumer when making either a small or large purchase. In this case, purchasing a car is a rather large purchase and something that takes time, thorough research, and consideration. With Dealer Rater, I'm happy that I have the medium in which to express my sincere happiness with the staff and experience at Kerbeck Subaru. The experience started with a brief email to the dealership regarding specific inventory. I was contacted early the next morning with vehicles in stock and very competitive pricing. I contacted the sales consultant, Joe Zulli, who initiated the email and he was polite, courteous, and willing to meet me based on my schedule restraints. Upon meeting Joe, he was not only extremely knowledgeable regarding the Subaru product line, but, also very helpful and understanding throughout the process. He gave me the opportunity to drive each model (Impreza, Forester, and Outback) that was of interest to me and gave me the pros and cons of each. Not once did he try to sell me a specific model, trim, etc. He gave me my space and allowed me to make a decision based on my needs. As someone who has purchased many new cars in the past, Joe really impressed me with his professionalism and attention to detail. As a researcher/information professional by trade, I had done quite a bit of research on the vehicles. However, Joe was able to describe some of the subtle nuances of each car that sites like Kelly Blue Book, Edmunds, etc., seem to omit. As someone who considers attention to detail, professionalism, and good listening skills important, I wholeheartedly recommend Joe Zulli as a sales consultant.In the same light, I also recommend the overall dealership. The lot, office, and customer area is impeccably clean, updated, full of brochures, accessory information, etc. I found the environment to be stress-free without the typical distractions of loud music (a technique employed by other nefarious dealers), leeching sales people, etc., to detract from the total experience. In addition to my happiness with Joe and the dealership, I was very happy with how fast the process took from entering the dealership, to test riding the vehicles, to making an educated decision, to negotiating, and finally to signing and driving off the lot with my new Outback. All told, it was very quick and stress-free.Suffice it to say, but, I truly recommend Kerbeck Subaru and my sales consultant, Joe Zulli. As a testament to their good business/customer service skills and ethics, when I went to wash my vehicle over a week after I took delivery of my new Outback, I happened to notice a stain on my front hood that had settled into the paint. I contacted Joe and he had Kerbeck's in-house detailer buff out the stain at no charge. This type of professionalism is rarely seen in most dealerships today. As a result, I felt it was my duty as a customer to praise Kerbeck, Joe, and the entire experience to as many people possible. Good luck with your research! Buying a new car can be such an exciting experience! I've had my ups and downs with plenty of dealerships. All that being understood, if you are in the market for a Subaru, I'd undoubtedly recommend Kerbeck as a dealership considering my positive experience. Thanks for taking the time to read the post! And, again, good luck!